#1 [00:06] <mattym> Namav, Still there?
#2 [00:47] * Shadow [webchat@45-26-89-210.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#3 [00:50] <Shadow> <Absol> If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off. <- that's exactly what the problem I have is.
#4 [00:50] <mattym> Shadow, Then follow the instructions.
#5 [00:55] <Shadow> So I take it to set all of the Java Executable Settings to off? because that's what I did.
#6 [00:55] <mattym> Shadow, Yes, you may need to restart the launcher after changing.
#7 [00:57] <Shadow> Ok, thanks for confirming, I will restart the launcher now just to be sure.
#8 [00:59] <Shadow> I have restarted the launcher, and have opened Minecraft, i'm not sure why but I did.
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#12 [01:48] <potato> hello
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#14 [01:49] <Guest61071> my mincraft forge java edtion says unable to locate the java runtime
#15 [01:50] <SoulEaterFan> hello?
#16 [01:50] <SoulEaterFan> can anyone help me?
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#21 [02:26] <Bai> When I click "change security questions," it says "Error! An e-mail was already sent within the last two hours, try again in a while." I did not have an email sent to me and I can't verify my email :(
#22 [02:27] <Bai> Anyone know how to fix this?
#23 [02:34] * x18 [webchat@host-156.181.225.222.etisalat.com.eg] has joined #minecrafthelp
#24 [02:35] <x18> my minecraft account asked me for the password and im trying log in and recover my password but i got norhing back on my e mail !!
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#28 [03:18] * glitterish [webchat@p4FD790B5.dip0.t-ipconnect.de] has joined #minecrafthelp
#29 [03:19] <glitterish> i cant open minecraft because there is an error because i dont have java
#30 [03:19] <glitterish> and i dont know what to do
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#32 [03:32] * thelounge99 [webchat@79-114-119-106.rdsnet.ro] has joined #minecrafthelp
#33 [03:32] <thelounge99> plz cont
#34 [03:32] <thelounge99> hei
#35 [03:32] <thelounge99> account me plz
#36 [03:32] * thelounge99 [webchat@79-114-119-106.rdsnet.ro] has quit. (Client Quit)
#37 [03:33] * AdelinMLG [webchat@79-114-119-106.rdsnet.ro] has joined #minecrafthelp
#38 [03:39] * polak [webchat@ip4d14f9be.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#39 [03:40] <polak> hello, just lost my password and my email adresse cause its 2 years ago or so that i have loged in my acc, someone has an idea what to do?
#40 [03:40] <Andrio> ??> polak account/forgot-email
#41 [03:40] <Absol> polak: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#42 [03:46] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
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#45 [04:02] <Bpg> My email address for my minecraft account was changed to another persons email as well as my password and the email that I got from Mojang asking me if I approved of it was sent to me 2 years ago So if I go and try to dispute the change it says it's an invalid token
#46 [04:02] <Bpg> is there anyway for me to fix this?
#47 [04:12] <Andrio> ??> Bpg account/send-email
#48 [04:12] <Absol> Bpg: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [04:12] <Absol> Bpg: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [04:24] <Bpg> thank you
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#52 [04:30] * e_l1997 [~quassel@2.68.237.224.mobile.tre.se] has joined #minecrafthelp
#53 [04:30] <Alex0> i am trying to open mc but it says Unable to locate the Java runtime.
#54 [04:31] * cheese [webchat@cpc138708-sund15-2-0-cust576.11-1.cable.virginm.net] has joined #minecrafthelp
#55 [04:31] <cheese> I can't see skins on old mc launcher
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#60 [04:57] <COLOUR_GREEN> Hello?
#61 [04:58] <COLOUR_GREEN> I got something wrong with login to 'www.minecraft.net', I'm from china, I cannot connect it.
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#63 [05:00] * Hunter [webchat@97-82-41-115.dhcp.mtgm.al.charter.com] has joined #minecrafthelp
#64 [05:06] <Hunter> Just having a really, really difficult time playing Minecraft on pc for the first time in years. I downloaded it again and started a world from scratch, and not even 5 minutes in and the game stuttered horribly. It was downright unplayable and within moments the game crashed completely. I attempted to start the game again and all I've gotten was an
#65 [05:06] <Hunter> error that says "unable to start java". Help would be greatly appreciated as I just want to relive the game that helped me through tough times. Thanks for the consideration.
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#68 [05:45] * davide [webchat@93-34-119-248.ip49.fastwebnet.it] has joined #minecrafthelp
#69 [05:52] <davide> Hello,i installed minecraft java on windows 10 but is slow and snappy.My pc has AMD A9 2,9 GHZ with 8GB RAM and 2 GB in video card.Thank You
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#75 [06:10] * marco [webchat@28-163-17-223-on-nets.com] has joined #minecrafthelp
#76 [06:10] <marco> hi
#77 [06:10] <marco> me minecraft cannot go in server
#78 [06:11] * marco [webchat@28-163-17-223-on-nets.com] has quit. (Client Quit)
#79 [06:13] <Shadow> well, my mc wont even launch
#80 [06:16] <tyteen4a03> Shadow: what happens when you try to launch MC?
#81 [06:17] * planki122 [webchat@user-188-33-171-181.play-internet.pl] has joined #minecrafthelp
#82 [06:18] <planki122> Hello
#83 [06:18] <planki122> I have problem with my account
#84 [06:20] <planki122> I deleted a few years ago an email on which I had a minecraft account and now I have a problem with security questions because I do not remember the answer.
#85 [06:20] <Shadow> when I launch mc the Mojang logo appears then nothing happens
#86 [06:23] <tyteen4a03> Shadow: are you using modded Minecraft?
#87 [06:24] <Shadow> i have a modded version yes but i am not using it right now
#88 [06:24] <tyteen4a03> ??> Shadow win/reinst
#89 [06:24] <Absol> Shadow: You may need to reinstall the locally installed files that Minecraft puts into place.
#90 [06:24] <Absol> Shadow: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#91 [06:25] <Shadow> oh... wow that was quick
#92 [06:25] <Shadow> well ima do that
#93 [06:25] <Shadow> so delete everything except for the saves file?
#94 [06:31] <tyteen4a03> Shadow: yes
#95 [06:31] <Shadow> i actually deleted all I could
#96 [06:32] <Shadow> the launcher log and all the folders except for one
#97 [06:32] <tyteen4a03> Shadow: what couldn't you delete?
#98 [06:32] <tyteen4a03> Shadow: okay, try MC again
#99 [06:33] <Shadow> every folder except for assets and all the text documents except Launcher_Log
#100 [06:33] <tyteen4a03> Shadow: you'll also need to delete assets
#101 [06:34] <Shadow> thats actually the only folder it let me delete
#102 [06:36] <tyteen4a03> Shadow: did you close Minecraft?
#103 [06:36] <Shadow> i have the game open 4 times.... i tried a few times earlier
#104 [06:37] <tyteen4a03> Shadow: you need to close all Minecraft windows before deleting folders
#105 [06:37] <Shadow> uh oh
#106 [06:37] <Shadow> well.... ima restart my pc now because thats the only way it will close
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#110 [06:43] * Shadow [webchat@45-26-89-210.lightspeed.mmphtn.sbcglobal.net] has joined #minecrafthelp
#111 [06:43] <Shadow> I am back
#112 [06:44] * Shadow [webchat@45-26-89-210.lightspeed.mmphtn.sbcglobal.net] has quit. (Client Quit)
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#114 [06:45] * firestorm [webchat@58.173.251.40] has joined #minecrafthelp
#115 [06:45] <firestorm> hello
#116 [06:45] <Shadow> Hey
#117 [06:46] <firestorm> where can i get help with a problem im having on minecraft
#118 [06:46] <Shadow> not sure actually
#119 [06:46] <firestorm> ok
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#121 [06:47] <Shadow> Well,I deleted all the files except saves.
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#123 [06:54] * Natro2029 [webchat@62-20-243-197-no528.tbcn.telia.com] has joined #minecrafthelp
#124 [06:56] <tyteen4a03> Shadow: try launching Minecraft again
#125 [06:56] * RadoVskyy [webchat@cqm205.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#126 [06:56] * thelounge18 [webchat@host-62-182-222-8.griffel.se] has joined #minecrafthelp
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#129 [07:00] <thelounge18> how do I enter the java executable settings? windows 10
#130 [07:02] <tyteen4a03> thelounge18: why?
#131 [07:06] <Shadow> well.... that didn't work
#132 [07:09] <thelounge18> my "could not find java runtime" problem solved it self. dont know how but thanks anyway
#133 [07:10] <tyteen4a03> ??> Shadow tools/hjt
#134 [07:10] <Absol> Shadow: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#135 [07:10] <Absol> Shadow: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#136 [07:35] * vamp [webchat@b01b0d46.bb.sky.com] has joined #minecrafthelp
#137 [07:36] <vamp> im trying to open the minecraft launcher it keeps saying error unable to locate java runtime can i have some help
#138 [07:36] <vamp> please
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#140 [08:10] <Shadow> I cant post anything because there is nothing to copy.
#141 [08:21] <tyteen4a03> Shadow: it doesn't give you a text file?
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#144 [09:18] * Robi [webchat@5e09b22d.bb.sky.com] has joined #minecrafthelp
#145 [09:18] <Robi> hello
#146 [09:18] <Robi> i can not drag from chrome into my .minecraft folder
#147 [09:19] <Robi> please help me
#148 [09:19] <Robi> i want to download a few mods and resource racks
#149 [09:19] <Robi> *packs
#150 [09:20] <Robi> any1?
#151 [09:22] <Robi> hello
#152 [09:22] <Robi> anybody gonna help
#153 [09:22] <Andrio> Robi, what happens when you try?
#154 [09:23] <Robi> it just doesnt come inside the folder
#155 [09:23] <Robi> so i try to drag it in, but it doesnt come in the folder
#156 [09:23] <Robi> i ccant see it
#157 [09:23] <Andrio> Robi, try pressing F5 in the folder window
#158 [09:24] <Robi> i have just tried and it is not there
#159 [09:25] <Andrio> Robi, are you dragging a link from a web page, or from the downloads bar?
#160 [09:25] <Robi> ok
#161 [09:26] <Robi> that has not worked
#162 [09:26] <Robi> dowlood bar
#163 [09:26] <Robi> download bar
#164 [09:28] <Robi> i drag from the download bar on the bottom
#165 [09:29] <Robi> window 7 ultimate
#166 [09:32] <Robi> Andrio
#167 [09:32] <Robi> are you still here?
#168 [09:33] <Robi> HELLO!!!!!
#169 [09:36] * Robi [webchat@5e09b22d.bb.sky.com] has joined #minecrafthelp
#170 [09:36] <Robi> HELLO
#171 [09:37] <Robi> when i try to drag a download like a resource pack it just doesn't show up inside the folder
#172 [09:39] <Robi> someone please help
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#176 [09:45] <ZombeeeePikachu> Does anyone know how to fix and error with running the launcher the first time? Linux Mint 19 Tara, and I just installed the game from the mint store. It refuses to launch, and i have the full launcher text here : https://pastebin.com/yF5xYWAZ
#177 [09:45] <Nikkole> not able to login and having payment issues
#178 [09:46] <ZombeeeePikachu> I have installed java 8
#179 [09:46] <ZombeeeePikachu> This is Minecraft Java edition
#180 [09:47] <ZombeeeePikachu> I would really appreciate any help
#181 [09:48] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 198 seconds)
#182 [09:49] <ZombeeeePikachu> Anybody?
#183 [09:50] <Nikkole> how can I login
#184 [09:52] * magicmax05 [webchat@p5DCF45AC.dip0.t-ipconnect.de] has joined #minecrafthelp
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#186 [09:52] * KaiserRyou [webchat@ip4d15102a.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#187 [09:53] <KaiserRyou> hello, I have trouble accessing my account. I tried resetting my password but I do not get an email for the new one despite adding my actual username and the registered email. I haven't played in 3 years but I purchased the game back then so I should be able to login.
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#194 [10:08] * WoRzoN_ [webchat@82-137-11-138.rdsnet.ro] has joined #minecrafthelp
#195 [10:09] <WoRzoN_> game crash whilst initializing game windows 7
#196 [10:09] * WoRzoN_ [webchat@82-137-11-138.rdsnet.ro] has quit. (Client Quit)
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#199 [10:21] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has joined #minecrafthelp
#200 [10:21] <RasberryPlasticTicleBear> Hi
#201 [10:22] <RasberryPlasticTicleBear> I need help my minecraft won't launch past the launcher
#202 [10:22] <RasberryPlasticTicleBear> mattym
#203 [10:23] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has quit. (Client Quit)
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#207 [10:43] * Rome [webchat@99-198-170-3.mci.googlefiber.net] has joined #minecrafthelp
#208 [10:43] <Rome> When I try to get on minecraft it says: Unable to create directory. sr_sp.lang
#209 [10:47] * Rome [webchat@99-198-170-3.mci.googlefiber.net] has quit. (Client Quit)
#210 [10:51] <play1962> if anyone interested yesterday I asked about playing minecraft from chromebook, I was able to install linux on the chromebook using crouton then install and play minecraft
#211 [10:55] * Webchat_48210 [webchat@cm-84.213.204.107.getinternet.no] has joined #minecrafthelp
#212 [10:56] <Webchat_48210> .Pasterbin
#213 [10:56] <Webchat_48210> .Pasterbin For the past two days ive been trying to open minecraft, when i do and click play it just says that it isnt responding. Ive tried reinstalling the game, Java, deleting all the files and ive restarted my computer at least 5 times. when i try to click out of it, it says "Java(TM) Platform SE Binary doesnt respond".
#214 [10:57] <Webchat_48210> hel-p
#215 [10:58] <Webchat_48210> help?*
#216 [10:59] * Webchat_48210 [webchat@cm-84.213.204.107.getinternet.no] has quit. (Client Quit)
#217 [11:12] * thelounge9 [webchat@78.97.239.209] has joined #minecrafthelp
#218 [11:14] <thelounge9> I have a problem. I host a sever where i want to play with a friend but when he tries to connect he gets disconnected .He connected for a couple of times after i restarted the server but it seems that he cant connect anymore.
#219 [11:19] <thelounge9> I have a problem. I host a sever where i want to play with a friend but when he tries to connect he gets disconnected .He connected for a couple of times after i restarted the server a few times but it seems that he cant connect anymore.What can i do to fix this? in the server console i get the mesage lost connection: Timed out
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#221 [11:24] * sirenscall_ [webchat@p4FD8F487.dip0.t-ipconnect.de] has quit. (Client Quit)
#222 [11:30] <thelounge9> How can i fix lost connection: Timed Out for a player on a server?
#223 [11:30] * siren [webchat@p4FD8F487.dip0.t-ipconnect.de] has joined #minecrafthelp
#224 [11:31] * siren [webchat@p4FD8F487.dip0.t-ipconnect.de] has quit. (Client Quit)
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#226 [11:41] <thelounge9> Can anybody see my mesage?
#227 [11:47] <JohnNewton> How can i allocate more ram for minecraft
#228 [11:47] <JohnNewton> ?
#229 [11:53] * Zer00Cool [~zencool@LMontsouris-657-1-225-19.w80-11.abo.wanadoo.fr] has joined #minecrafthelp
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#233 [12:05] * Xerlay [webchat@78.97.239.209] has joined #minecrafthelp
#234 [12:06] <Xerlay> Hello can someone help me with a server related question?
#235 [12:14] * Xerlay [webchat@78.97.239.209] has quit. (Quit: webchat.esper.net)
#236 [12:16] * Esmerelda7 [webchat@c-69-243-97-25.hsd1.md.comcast.net] has joined #minecrafthelp
#237 [12:17] <Esmerelda7> I have an issue where the launcher says java runtimecan't be located
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#239 [12:28] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Ping timeout: 202 seconds)
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#243 [12:52] * McNew1b [webchat@adsl-108-209-155-241.dsl.stl2mo.sbcglobal.net] has joined #minecrafthelp
#244 [12:52] <McNew1b> hi can someone please help me
#245 [12:53] * Webchat_63830 [webchat@76-224-239-153.lightspeed.lemtil.sbcglobal.net] has joined #minecrafthelp
#246 [12:53] <McNew1b> I need some help with my minecraft...
#247 [12:53] <McNew1b> hello?
#248 [12:54] <Webchat_63830> I am having trouble tilling the ground to grow plants and vegetables. I am using a wooden hoe but the dirt just disappears
#249 [12:55] <McNew1b> My minecraft launcher is saying this when i click the play button "Unable to locate the Java runtime
#250 [12:55] <McNew1b> can someone please help me???
#251 [12:57] <Webchat_63830> McNew1b I would if I could. Just looking for help myself.
#252 [12:58] * Webchat_63830 [webchat@76-224-239-153.lightspeed.lemtil.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#253 [12:59] * carlos [webchat@189.202.53.222.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#254 [12:59] * jackRopper [webchat@179.187.105.157.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#255 [13:00] <jackRopper> hi
#256 [13:02] * carlos [webchat@189.202.53.222.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#257 [13:03] * Luuk [webchat@ip51cdc2fe.adsl-surfen.hetnet.nl] has joined #minecrafthelp
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#259 [13:03] <Luuk> I got a question
#260 [13:03] <Luuk> Who can help me?
#261 [13:12] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#262 [13:12] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
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#264 [13:37] * HollyBlues [webchat@c-73-116-79-129.hsd1.ca.comcast.net] has joined #minecrafthelp
#265 [13:39] * Wadu [webchat@dsl-208-102-113-168.fuse.net] has joined #minecrafthelp
#266 [13:39] * Wadu [webchat@dsl-208-102-113-168.fuse.net] has quit. (Client Quit)
#267 [13:40] * Esteban [webchat@ip110-207-159-186.ct.co.cr] has joined #minecrafthelp
#268 [13:40] <Esteban> Can someone help me?
#269 [13:40] <HollyBlues> Umm... Well, I seem to be having difficulty with actually logging into minecraft. I mean it does log in! But it won't let me play. When I press play it says there was an error and I don't know what to do. It's been like that for days. First time I'm doing this. The article was like no help.
#270 [13:40] <mattym> HollyBlues, What is the actual error you get?
#271 [13:41] <HollyBlues> Wait, let me check.
#272 [13:42] <HollyBlues> Error: Unable to find Java runtime. What does that mean?
#273 [13:43] <mattym> HollyBlues, It means you didn't read the message you got when you joined.
#274 [13:43] <Esteban> Help i had a game in one computer and i wanted to transfer it to another one, i looked for the save files and found my world, i copied it and pasted it into a file in the cloud and i moved it to my new computer. When i started my world it loaded fine but when i realized i was the same world but everything that i made was gone, it was like i just cr
#275 [13:43] <Esteban> eated a new world with the same seed, every house i built, every hole i digged, every tree i chopped and every portal i built was gone like if i had reseted the world or created a new one
#276 [13:44] <mattym> Esteban, Are you sure you copied all the contents of the world folder?
#277 [13:44] <HollyBlues> Wait, what message?
#278 [13:45] <mattym> HollyBlues, The one Absol wrote when you joined the chat.
#279 [13:45] <HollyBlues> Damn, sorry.
#280 [13:45] <HollyBlues> Ugh, where can I find someone or something that can help me?
#281 [13:46] <mattym> HollyBlues, Read the message, it states everything you need to do.
#282 [13:47] <HollyBlues> Okay, I'm gonna go before I embarrass myself more. Ciao!
#283 [13:48] * HollyBlues [webchat@c-73-116-79-129.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#284 [13:48] <Esteban> mattym yes im sure, i copied the whole file of my world
#285 [13:49] <mattym> Esteban, Was it in any way modded?
#286 [13:52] <Esteban> it did had texture packs...
#287 [13:52] <Esteban> But no i was not moded
#288 [13:53] <mattym> Esteban, It sounds like it only copied the level.dat file and named world folder. Try using a USB drive to copy it. Its possible your cloud solution has restrictions on certain file types and cut out the actual region files.
#289 [13:55] <Esteban> Thanks mttym, i'll use a different cloud next time, i can't use a USB drive because the computer is in Canada and i'm in Central America but i'll if i can they can send the USB by mail. Thank you very much!
#290 [13:56] * hoker [webchat@216.200.16.69.available.above.net] has joined #minecrafthelp
#291 [13:58] <hoker> Yeah, so I'm trying to recover my old premium account info, but all I am able to remember is the email that I originally used years ago. I requested a password change from the support page to this email, but never received anything. I am quite certain that this email is the correct one though. Any ideas?
#292 [13:59] <mattym> hoker, Was the account ever migrated?
#293 [13:59] * jahvid31 [webchat@38-238.res-cable.dhcp.transact.bm] has joined #minecrafthelp
#294 [14:02] * jahvid31 [webchat@38-238.res-cable.dhcp.transact.bm] has quit. (Client Quit)
#295 [14:02] <hoker> No, it was never migrated.
#296 [14:02] <mattym> ??> hoker account/send-email
#297 [14:02] <Absol> hoker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#298 [14:02] <Absol> hoker: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#299 [14:04] <hoker> thanks man.
#300 [14:07] * HollyBlues [webchat@c-73-116-79-129.hsd1.ca.comcast.net] has joined #minecrafthelp
#301 [14:08] <HollyBlues> Okay so, I'm back because the articles didn't help and my attention span is way too short to read them all.
#302 [14:08] <HollyBlues> I also still have the same problem except for one thing.
#303 [14:09] <HollyBlues> I'm confused why it says Java when I'm using mojang. Is it the same thing or am I being stupid again?
#304 [14:09] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Ping timeout: 198 seconds)
#305 [14:09] <mattym> HollyBlues, Minecraft runs in Java. Its a java based program.
#306 [14:09] <mattym> HollyBlues, If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off.
#307 [14:09] * abyyy6 [webchat@ip72-223-5-222.ph.ph.cox.net] has joined #minecrafthelp
#308 [14:10] <HollyBlues> Oh! Thanks!
#309 [14:10] * abyyy6 is now known as abbyyy6
#310 [14:10] <HollyBlues> That was actually helpful.
#311 [14:10] <mattym> HollyBlues, Thats exactly what the message says when you enter the chat.
#312 [14:10] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#313 [14:11] <HollyBlues> Easier when someone explains it. Less words.
#314 [14:11] <HollyBlues> Byeeeee
#315 [14:11] * HollyBlues [webchat@c-73-116-79-129.hsd1.ca.comcast.net] has quit. (Client Quit)
#316 [14:18] * Robi [webchat@5e09b22d.bb.sky.com] has joined #minecrafthelp
#317 [14:18] <Robi> heelo
#318 [14:18] <Robi> hello
#319 [14:19] <Robi> i have not been able to drag and drop downloads like resoource packs from google chrome into my .minecraft folder
#320 [14:19] <Robi> please help
#321 [14:19] <Robi> me
#322 [14:19] <Robi> i really want mods but i just cant drag and drop them
#323 [14:22] <Robi> please :( ☺
#324 [14:29] <Robi> anyone want to help me please
#325 [14:29] * LazoPlays [webchat@rev119.107.nstelecablecr.com] has joined #minecrafthelp
#326 [14:29] <Robi> PLEEEEEEEEEEEEEEEEEEEEEAAAAAAAAAAAASSSSSSSSSSSSSSSSSEEEEEEEEEEEEEEEEEEEE
#327 [14:30] <LazoPlays> How i can fix this error Cant Connect to this server in all mc servers PLS HELP ME!!
#328 [14:30] <Robi> TRY refresh
#329 [14:30] <LazoPlays> i do it!
#330 [14:31] <Robi> im not one of the helpers but that always happenes
#331 [14:31] <Robi> Lazoplays
#332 [14:32] <Robi> did thatwork
#333 [14:32] <Robi> Lazoplays did that work?
#334 [14:32] * LazoPlays [webchat@rev119.107.nstelecablecr.com] has quit. (Client Quit)
#335 [14:33] * Dylan [webchat@CPE64777ddefd03-CM64777ddefd00.cpe.net.cable.rogers.com] has joined #minecrafthelp
#336 [14:35] * Robi [webchat@5e09b22d.bb.sky.com] has quit. (Quit: webchat.esper.net)
#337 [14:36] <abbyyy6> hi so when im playing and im moving my person like walking, flying, or running i cant chage the direction until i stop moving. do you know how to fix that?
#338 [14:39] * Gamestar_03 [webchat@x4dbaaf08.dyn.telefonica.de] has joined #minecrafthelp
#339 [14:42] <Gamestar_03> I need help I can not log in into my MC Account. I have found this in my Launche log
#340 [14:44] <Gamestar_03> There stands Reinstancing game callbacks...[0701/211516:INFO:ClientHandler.cpp(859)]
#341 [14:45] <mattym> abbyyy6, Laptop?
#342 [14:46] <mattym> Gamestar_03, Are you having login errors, or game problems?
#343 [14:46] * Arcanny01 [webchat@ool-4351e978.dyn.optonline.net] has joined #minecrafthelp
#344 [14:46] <Gamestar_03> login errros
#345 [14:46] <Arcanny01> how
#346 [14:47] <mattym> Gamestar_03, What does the actual error say?
#347 [14:48] * Bartieboy557 [webchat@54699B25.cm-12-2c.dynamic.ziggo.nl] has joined #minecrafthelp
#348 [14:48] <Gamestar_03> I can't login anywhere not on the offical Minecraft website or Mojang and not in the launcher. The Error is Username (Email) or Pasword is wrong but thats 100% the Pasword I'am using.
#349 [14:49] <Gamestar_03> And I've searched in now in the Launcher Logs and found this.
#350 [14:49] <mattym> Gamestar_03, Is the same error on the game launcher and website?
#351 [14:49] <Bartieboy557> Hello
#352 [14:49] <Gamestar_03> Yes
#353 [14:49] <Bartieboy557> Can i Request a Question ?
#354 [14:49] <mattym> ??> Gamestar_03 login/throttle
#355 [14:50] <Absol> Gamestar_03: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#356 [14:50] <Absol> Gamestar_03: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#357 [14:50] <mattym> Bartieboy557, Just ask what you need to ask.
#358 [14:50] <Bartieboy557> ok
#359 [14:51] <Bartieboy557> i miss Customized World Gen in 1.13 Can you Add The World Gen For 1.13
#360 [14:51] <Bartieboy557> Is it coming back ?
#361 [14:51] <mattym> Bartieboy557, This isnt a place for suggestions.
#362 [14:51] <Bartieboy557> ok
#363 [14:52] <Bartieboy557> What can i request
#364 [14:52] * TGGecko [webchat@78-63-156-163.static.zebra.lt] has joined #minecrafthelp
#365 [14:52] <Gamestar_03> Well I'am sending an E-Mail to my Account and no E-Mail is coming. Thats something i tried 1000 times already as well and no E-Mail came. But i tried to make a new Account with this E-Mail and it said this E-Mail is already used for an Account. But I want to know what the Reinstancing game callbacks... in my Launcher Log means?
#366 [14:52] <mattym> Gamestar_03, It means nothing.
#367 [14:53] <mattym> ??> Gamestar_03 account/send-email
#368 [14:53] <TGGecko> hello i have "Unable to locate the Java runtime" problem
#369 [14:53] <Absol> Gamestar_03: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#370 [14:53] <Absol> Gamestar_03: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#371 [14:53] <TGGecko> what do i do?
#372 [14:53] <mattym> Gamestar_03, If you are not getting emails. dollow the instructions Absol just sent you.
#373 [14:53] <mattym> TGGecko, Read the message about it you got when entering.
#374 [14:53] * TGGecko [webchat@78-63-156-163.static.zebra.lt] has quit. (Client Quit)
#375 [14:54] <Gamestar_03> Ok thats it there no chance I get the Transaction ID beacause I got MC from a Friend which I can have no Contact anymore
#376 [14:54] <Gamestar_03> Thanks
#377 [14:55] * Gamestar_03 [webchat@x4dbaaf08.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#378 [15:02] <abbyyy6> +mattym yeah im on a laptop
#379 [15:03] <mattym> abbyyy6, Are you using the touch pad?
#380 [15:03] * Arcanny01 [webchat@ool-4351e978.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#381 [15:10] * Atomic [webchat@ool-944c112c.dyn.optonline.net] has joined #minecrafthelp
#382 [15:12] <Atomic> I have Java Executable on and it still says Unable to locate the Java Runtime
#383 [15:12] <mattym> Atomic, You shouldn't have it on.
#384 [15:12] <Atomic> oh ok
#385 [15:12] <Atomic> I turned it off and it still says Unable to locate the Java Runtime
#386 [15:13] <mattym> Atomic, Restart the launcher.
#387 [15:13] <Atomic> okay
#388 [15:13] <Atomic> It works Thank you
#389 [15:14] * Atomic [webchat@ool-944c112c.dyn.optonline.net] has quit. (Client Quit)
#390 [15:21] <abbyyy6> mattym yes im using the touch pad
#391 [15:22] * davi [webchat@177-95-241-98.dsl.telesp.net.br] has joined #minecrafthelp
#392 [15:22] <davi> meu jogo nao vai
#393 [15:23] <mattym> abbyyy6, That is about the expected functionality. You will probably need to get an external mouse.
#394 [15:23] * davi [webchat@177-95-241-98.dsl.telesp.net.br] has quit. (Client Quit)
#395 [15:26] <abbyyy6> my friend doesnt have a mouse for her laptop yet she can change direction when she walks
#396 [15:28] <mattym> abbyyy6, Every laptop is different.
#397 [15:41] * LazoPlays [webchat@rev119.107.nstelecablecr.com] has joined #minecrafthelp
#398 [15:41] <LazoPlays> How i can fix this error Cant Connect to this server in all mc servers PLS HELP ME!!
#399 [15:41] <abbyyy6> alright well thank you anyways!
#400 [15:46] <LazoPlays> How i can fix this error Cant Connect to this server in all mc servers PLS HELP ME!!
#401 [15:47] * LazoPlays [webchat@rev119.107.nstelecablecr.com] has quit. (Quit: webchat.esper.net)
#402 [15:47] * vel [webchat@174-18-90-241.tcso.qwest.net] has joined #minecrafthelp
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#405 [16:02] * Webchat_90886 [webchat@cm-84.213.204.107.getinternet.no] has joined #minecrafthelp
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#407 [16:04] * merie [webchat@ip72-205-48-215.dc.dc.cox.net] has joined #minecrafthelp
#408 [16:04] <merie> anyone here?
#409 [16:04] * abbyyy6 [webchat@ip72-223-5-222.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#410 [16:05] * merie [webchat@ip72-205-48-215.dc.dc.cox.net] has quit. (Client Quit)
#411 [16:10] * Webchat_09843 [webchat@99.75.153.26] has joined #minecrafthelp
#412 [16:11] <Webchat_09843> game freezes at downloading terrain screen
#413 [16:13] <Webchat_09843> it happens when I try to play single player, my java is running the current version and I have tried uninstalling and reinstalling my minecraft game
#414 [16:14] <mattym> Webchat_09843, How did you go about reinstalling?
#415 [16:14] * Raxornaux [webchat@99-48-69-159.lightspeed.crmlin.sbcglobal.net] has joined #minecrafthelp
#416 [16:17] <Raxornaux> Where is the Java Executable setting located at in the launch options menu?
#417 [16:18] <mattym> Raxornaux, In the launch profile you use
#418 [16:19] * MatingoXD [webchat@247.73.62.179.unassigned.ridsa.com.ar] has joined #minecrafthelp
#419 [16:20] <Raxornaux> Yeah but where exactly? Because I cannot seem to find it anywhere on it
#420 [16:20] <MatingoXD> My Problem: I was downloading minecraft in de minecracft launcher, when something happened
#421 [16:20] <mattym> Raxornaux, You need to click on whatever launch profile you use.
#422 [16:21] <Raxornaux> What's the launch profile? Like where at?
#423 [16:21] <MatingoXD> but i cannot download it
#424 [16:22] <MatingoXD> i can´t download open.ogg
#425 [16:22] <mattym> Raxornaux, Do you see something called Latest Release?
#426 [16:22] <mattym> ??> MatingoXD error/download
#427 [16:22] <Absol> MatingoXD: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#428 [16:23] <Raxornaux> Yes I see that
#429 [16:23] <MatingoXD> ok
#430 [16:23] <mattym> Raxornaux, If you see no other things around that, then click on that and make the settings change there
#431 [16:25] * uncharted [webchat@DSL1-25.progressivetel.com] has joined #minecrafthelp
#432 [16:25] <Raxornaux> Alright I'm at the settings but the one you suggested isn't there
#433 [16:26] <uncharted> where is launch options menu
#434 [16:27] * Ybork [webchat@ip4d16febd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#435 [16:27] <mattym> Raxornaux, Then what is the actual problem you are experiencing?
#436 [16:27] <mattym> uncharted, On the main part of the launcher.
#437 [16:27] <Raxornaux> It's saying unable to locate java runtime
#438 [16:27] <uncharted> I found it
#439 [16:27] <uncharted> me aswell
#440 [16:27] <Raxornaux> the*
#441 [16:27] <mattym> Raxornaux, Again, are yo using a different launch profile other than the Latest Release
#442 [16:28] <Raxornaux> No I'm using the latest
#443 [16:28] <Raxornaux> 1.12.2
#444 [16:29] <Raxornaux> Do you want me to put the error details here?
#445 [16:29] <mattym> Raxornaux, Close the launcher completely. Go to the C:\Program Files (x86)\Minecraft folder on your computer.
#446 [16:29] <Ybork> Hello fellow people. I wanted to start playing minecraft just for singleplayer after years again. I have worse PC than I had before and I don't want to play the new versions, I want to play Version 1.5.2. The enw versions are hardcore lagging. I just have 1-3 FPS at the newest version. My next problem is, that version 1.5.2 isn't even starting. Can
#447 [16:29] <Ybork> you help me please?
#448 [16:29] <mattym> Raxornaux, Delete the runtime folder there. Then restart the launcher.
#449 [16:30] <mattym> Ybork, You need to use a different game directory for older versions.
#450 [16:30] <uncharted> I have run time issues as well
#451 [16:31] <Ybork> And how do I do that? I am sorry if I have trouble understanding you, I'm from germany...
#452 [16:31] <mattym> uncharted, Check the message you were given when entering the chat.
#453 [16:32] <uncharted> they were all ready off
#454 [16:32] <mattym> Ybork, You need to edit your launch profile in the launcher and use a custom game directory other than .minecraft to use an older version.
#455 [16:32] <mattym> uncharted, Are they off for all profiles you have?
#456 [16:32] <uncharted> I only have 1
#457 [16:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#458 [16:33] <mattym> uncharted, Close the launcher completely. Go to the C:\Program Files (x86)\Minecraft folder on your computer.
#459 [16:33] <mattym> uncharted, Delete the runtime folder there. Then restart the launcher.
#460 [16:33] <uncharted> k
#461 [16:33] <Ybork> So I can create another folder, doesn't matter how I call it and put the "old version" in there?
#462 [16:33] <mattym> Ybork, Yes
#463 [16:34] <Ybork> Ahhh...okay. Gonna try it
#464 [16:34] <uncharted> there is no runtime
#465 [16:35] <Ybork> do I have to do a dot before the name of the folder or not?
#466 [16:36] <mattym> Ybork, No, likely you would not even be able to
#467 [16:36] <mattym> uncharted, Did you install the game somewhere other than the default location it wanted to?
#468 [16:36] <uncharted> no
#469 [16:37] <uncharted> only game tmp and launcher
#470 [16:38] <mattym> uncharted, Restart the launcher, see if a message about Downloading Runtime pops up
#471 [16:38] <uncharted> do u want me to put up the error I have now
#472 [16:38] <Ybork> I can't change the folder where it should save it...
#473 [16:38] * iTroyanos [webchat@190.236.198.213] has joined #minecrafthelp
#474 [16:38] <iTroyanos> hola???
#475 [16:39] * IloveminecraftYT [webchat@24-139-2-180.eastlink.ca] has joined #minecrafthelp
#476 [16:39] <mattym> uncharted, Sure.
#477 [16:39] <iTroyanos> yo hablo español
#478 [16:39] <uncharted> Unable to locate the Java runtime. Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#479 [16:39] <uncharted> Exists: false
#480 [16:39] <mattym> Ybork, You need to create a folder, it can be wherever.
#481 [16:39] * iTroyanos [webchat@190.236.198.213] has quit. (Client Quit)
#482 [16:39] <mattym> Ybork, Then set a custom profile to use that folder as the game directory. And only use that folder for the old version.
#483 [16:40] <Ybork> custom profile? Like a new one in the launcher?
#484 [16:40] <mattym> Ybork, Yes
#485 [16:41] * iTroyanos [webchat@client-201.240.42.252.speedy.net.pe] has joined #minecrafthelp
#486 [16:41] <iTroyanos> hello
#487 [16:41] <iTroyanos> https://paste.ubuntu.com/p/55TQ2wmyMk/
#488 [16:41] <iTroyanos> ayuda
#489 [16:42] <mattym> iTroyanos, One moment.
#490 [16:42] <iTroyanos> ok yo hablo español
#491 [16:42] * Webchat_09843 [webchat@99.75.153.26] has quit. (Quit: webchat.esper.net)
#492 [16:43] <uncharted> so what do I do
#493 [16:43] <mattym> iTroyanos, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+8.1+-+64
#494 [16:44] <iTroyanos> no lo sé el minecraft me mando a hacer muchos cosas y me dijo que made este link
#495 [16:44] <Ybork> It worked! Thank you so much <3 But I have another question. I want to download a texture pack. Do I put it in the same folder I created?
#496 [16:44] <mattym> uncharted, Can you double check the settings again, and double check the folder again.
#497 [16:44] <mattym> Ybork, If it will be used for that version yes.
#498 [16:45] * IloveminecraftYT [webchat@24-139-2-180.eastlink.ca] has quit. (Quit: webchat.esper.net)
#499 [16:45] <uncharted> still only game tmp and launcher
#500 [16:45] <mattym> ??> uncharted tools/hjt
#501 [16:45] <Absol> uncharted: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#502 [16:45] <Absol> uncharted: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#503 [16:45] <iTroyanos> no entiendo esto los operadores hablan con todos al mismo tiempo ??
#504 [16:45] <mattym> iTroyanos, Translate it.
#505 [16:45] <uncharted> k
#506 [16:46] * iTroyanos [webchat@client-201.240.42.252.speedy.net.pe] has quit. (Client Quit)
#507 [16:46] <Ybork> Alright, thank you very much! I wish a nice day and greetings from Germany!:)
#508 [16:47] <uncharted> copy what exactly
#509 [16:47] * iTroyanos [webchat@client-201.240.42.252.speedy.net.pe] has joined #minecrafthelp
#510 [16:48] <iTroyanos> hello??
#511 [16:48] <iTroyanos> https://paste.ubuntu.com/p/55TQ2wmyMk/
#512 [16:48] <iTroyanos> help
#513 [16:49] <iTroyanos> hello?
#514 [16:49] <mattym> uncharted, the entire report it generates.
#515 [16:50] <uncharted> k
#516 [16:50] <uncharted> now what after putting it in website
#517 [16:51] <mattym> iTroyanos, download and install the Catalys Softeare suite from here https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+8.1+-+64
#518 [16:51] <iTroyanos> gracias
#519 [16:51] <mattym> uncharted, Make sure you have hit paste on the page then get us the link it takes you to.
#520 [16:52] <iTroyanos> una pregunta me hablas a mi por que no entiendo esto del chat publico
#521 [16:53] <iTroyanos> hello
#522 [16:53] <iTroyanos> hello??
#523 [16:53] <iTroyanos> en en link envia que hago
#524 [16:54] <uncharted> https://paste.ubuntu.com/p/yFw6XH25Bj/plain/
#525 [16:55] <iTroyanos> que hago en este
#526 [16:56] <iTroyanos> me registro???
#527 [16:56] <iTroyanos> help
#528 [16:57] <mattym> uncharted, can you remake the link without making changes to the format
#529 [16:58] <iTroyanos> ese comentario es para uncharted o para mí
#530 [16:58] * Ybork [webchat@ip4d16febd.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#531 [16:58] <uncharted> what do u mean
#532 [16:58] <uncharted> I didn't do anything
#533 [16:59] <iTroyanos> me esta volviendo loco este chat no lo entiendo
#534 [16:59] <iTroyanos> dios matame
#535 [17:00] <mattym> ??> uncharted av/mcafee/uninstall
#536 [17:00] <Absol> uncharted: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#537 [17:02] <iTroyanos> uncharted es un operador o una palabra que todos usan??
#538 [17:03] <iTroyanos> y esa el anterior link era para mi o para uncharted
#539 [17:03] * CupCakeWaffles [webchat@host-121-180.waelgro.ellensburg.wa.us.clients.pavlovmedia.net] has joined #minecrafthelp
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#541 [17:03] <CupCakeWaffles> Hello
#542 [17:04] <iTroyanos> hello
#543 [17:04] <CupCakeWaffles> I have a problem with my minecraft launcher
#544 [17:04] <iTroyanos> yo no soy un operador
#545 [17:04] <uncharted> no hablo espanol iTroyanos
#546 [17:05] <iTroyanos> okey
#547 [17:05] <iTroyanos> my car is blue
#548 [17:05] <iTroyanos> my haouse is smoll
#549 [17:05] <CupCakeWaffles> is there anyone here that can actually help?
#550 [17:05] <uncharted> yes give them a bit
#551 [17:06] <CupCakeWaffles> what do you mean by give them a bit?
#552 [17:06] * Ybork [webchat@ip4d16febd.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#553 [17:07] <iTroyanos> lol
#554 [17:07] <uncharted> read this it from the pagege We are volunteer-run and our helpers have real-life responsbilities as well
#555 [17:08] <uncharted> . Please be patient
#556 [17:08] <CupCakeWaffles> oh i see i didn't know that. I did think this was a weird way to have a help chat
#557 [17:08] <uncharted> ikr
#558 [17:09] <iTroyanos> entonces pierden el time aqui???
#559 [17:11] <mattym> iTroyanos, Follow the instructions you were given. We only speak in English here. No one else has given you other info. Only read the messages with your name.
#560 [17:11] <mattym> CupCakeWaffles, What is the problem?
#561 [17:13] * uncharted [webchat@DSL1-25.progressivetel.com] has quit. (Quit: webchat.esper.net)
#562 [17:13] <CupCakeWaffles> my launcher runs but when i hit play the game doesn't open
#563 [17:14] <mattym> CupCakeWaffles, What does happen when you try?
#564 [17:15] <iTroyanos> Okay, thanks for the help and the sincerity of those who waste time for me. goodbye I wish you more time lost
#565 [17:15] <CupCakeWaffles> at first it gave me a message saying the game was already running and it was the first time it had done this i looked in task manager and it wasn't in the main running items i found it in background items cause it wasn't doing anything when i ended the task it popped the launcher back up and said the game crashed
#566 [17:15] * uncharted [webchat@DSL1-25.progressivetel.com] has joined #minecrafthelp
#567 [17:16] <mattym> CupCakeWaffles, You may just need to restart the computer.
#568 [17:16] <CupCakeWaffles> i have done that and i have uninstalled and reinstalled minecraft
#569 [17:17] <iTroyanos> mmm lo de estallar devio de ser un tnt lol
#570 [17:17] <mattym> !terminate iTroyanos download and install the Catalys Softeare suite from here https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+8.1+-+64
#571 [17:17] * Absol kicked iTroyanos from #minecrafthelp (Reason: Troyanos :download and install the Catalys Softeare suite from here https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows+8.1+-+64)
#572 [17:17] <mattym> CupCakeWaffles, How did you go about reinstalling the game?
#573 [17:18] * Ybork [webchat@ip4d16febd.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#574 [17:18] <CupCakeWaffles> i went to the official minecraft website logged in and downloaded it
#575 [17:18] <mattym> ??> CupCakeWaffles win/reinst
#576 [17:18] <Absol> CupCakeWaffles: You may need to reinstall the locally installed files that Minecraft puts into place.
#577 [17:18] <Absol> CupCakeWaffles: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#578 [17:19] <CupCakeWaffles> what do you mean by save directory. you want me to delete ever file in there besides the save folder?
#579 [17:20] <mattym> CupCakeWaffles, Yes
#580 [17:20] <CupCakeWaffles> okay ill try
#581 [17:20] <uncharted> its removing it
#582 [17:22] <uncharted> what do I do when it gets done
#583 [17:23] <mattym> uncharted, When its done, it should ask you to restart the PC. Do so, then try starting the launcher again, it should be able to install the runtime this time.
#584 [17:23] <uncharted> ok
#585 [17:25] <uncharted> its downloading thx
#586 [17:28] <CupCakeWaffles> when i did as you asked an error came up that says unable to save download and its done it for a couple of files
#587 [17:28] <mattym> ??> CupCakeWaffles tools/hjt
#588 [17:28] <Absol> CupCakeWaffles: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [17:28] <Absol> CupCakeWaffles: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#590 [17:31] <CupCakeWaffles> how do i do a system scan
#591 [17:32] <mattym> CupCakeWaffles, Read both lines of instructions
#592 [17:37] <CupCakeWaffles> sorry i didn't see that there was more than one line. Here is the link https://paste.ubuntu.com/p/vSdx4HC5YY/
#593 [17:38] <mattym> CupCakeWaffles, Ok, few things you need to do.
#594 [17:38] <mattym> ??> CupCakeWaffles av/mcafee/uninstall
#595 [17:38] <Absol> CupCakeWaffles: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#596 [17:39] <mattym> CupCakeWaffles, After you have run that tool and removed McAfee, you need to manually uninstall Bytefence
#597 [17:39] <mattym> CupCakeWaffles, After that you need to do the following.
#598 [17:39] <mattym> ??> CupCakeWaffles av/adwcleaner
#599 [17:39] <Absol> CupCakeWaffles: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#600 [17:39] <Absol> CupCakeWaffles: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#601 [17:55] * Krisigh [webchat@cpe-67-250-36-216.nyc.res.rr.com] has joined #minecrafthelp
#602 [17:58] <Krisigh> Is there a way to repair corrupted/unreadable files in the .minecraft folder?
#603 [17:58] <mattym> Krisigh, What do you believe is corrupted?
#604 [18:00] <Krisigh> It says here .minecraft/assets/objects is corrupted and unreadable.
#605 [18:00] <mattym> ??> Krisigh win/reinst
#606 [18:00] <Absol> Krisigh: You may need to reinstall the locally installed files that Minecraft puts into place.
#607 [18:00] <Absol> Krisigh: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#608 [18:05] <Krisigh> I tried deleting those folders and it says Error: 0x80070570 The file is corrupted and unreadable
#609 [18:06] <Krisigh> It seems there is something wrong with the assets folders but I'm not sure what it is
#610 [18:06] <mattym> Krisigh, Restart the PC, then delete the folders before doing anything else with the computer.
#611 [18:07] <Krisigh> Okay I will try that
#612 [18:10] <CupCakeWaffles> alright i have finished doing all that you ask
#613 [18:10] <uncharted> thank you for helping
#614 [18:11] * uncharted [webchat@DSL1-25.progressivetel.com] has quit. (Quit: webchat.esper.net)
#615 [18:15] <mattym> CupCakeWaffles, The last bit will have required you to restart the computer.
#616 [18:15] <CupCakeWaffles> yes
#617 [18:17] <mattym> CupCakeWaffles, You need to do so.
#618 [18:17] <CupCakeWaffles> i have done that
#619 [18:18] <mattym> CupCakeWaffles, If you had restarted the computer, you would have had to rejoin the chat.
#620 [18:18] <CupCakeWaffles> im chatting to you on a different computer
#621 [18:18] <mattym> ??> CupCakeWaffles tools/hjt
#622 [18:18] <Absol> CupCakeWaffles: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#623 [18:18] <Absol> CupCakeWaffles: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#626 [18:27] <CupCakeWaffles> got it to work thank you
#627 [18:27] <CupCakeWaffles> got it to work thank you
#628 [18:27] * CupCakeWaffles [webchat@host-121-180.waelgro.ellensburg.wa.us.clients.pavlovmedia.net] has left #minecrafthelp
#629 [18:30] * Alejandro310 [webchat@190-206-132-220.dyn.dsl.cantv.net] has joined #minecrafthelp
#630 [18:30] <Alejandro310> mi minecraft se crashea
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#633 [18:32] <Ybork> Hello, it's me again. I wanted to get World Edit for singleplayer in version 1.5.2. How do I install it? I hope you can help me.
#634 [18:34] <mattym> Ybork, We dont help with mods.
#635 [18:35] <Ybork> Oh you don't? :( That's too bad...
#636 [18:36] <Ybork> I just don't know where to put it
#637 [18:39] * BrokenAccount [webchat@cpe-124-191-157-88.sfui-cr-101.cha.qld.bigpond.net.au] has joined #minecrafthelp
#638 [18:40] <BrokenAccount> Hi I was wondering what the timer is on password resets, I locked myself out of my account, changed my password, and then the new password didnt work. I requested another reset and it tells me I have requested to many resets
#639 [18:41] <mattym> BrokenAccount, 1 Hour with not login attempts or requests
#640 [18:41] <BrokenAccount> thank you
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#642 [18:46] * Shey [webchat@c-69-251-212-123.hsd1.md.comcast.net] has joined #minecrafthelp
#643 [18:49] <Shey> I think I did that it still didn't work
#644 [18:49] <mattym> Shey, Explain the problem and what you did.
#645 [18:50] <Shey> the problem is I get the cant locate java runtime
#646 [18:50] <Shey> What I did was go to launch options click on latest release
#647 [18:51] <Shey> What I did was go to launch options click on latest release
#648 [18:51] <Shey> I'm really not good at this kinda stuff
#649 [18:51] <mattym> Shey, Did you adjust the settings as stated
#650 [18:51] <Shey> I thought that was what I did
#651 [18:52] <mattym> Shey, All you said you did was click on latest release, did you change the Java Executable setting to off and save that changes?
#652 [18:52] <Shey> yes
#653 [18:52] <Shey> I did
#654 [18:53] <Shey> Sorry I'm really bad at this stuff
#655 [18:53] <Shey> I re read the directions above I followed them
#656 [18:53] <Shey> should I restart the Minecraft launcher
#657 [18:53] <mattym> Shey, Restart the launcher.
#658 [18:54] <Shey> Thanks it worked you're a genius
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#660 [19:05] * Supreme [webchat@c-98-203-23-39.hsd1.fl.comcast.net] has joined #minecrafthelp
#661 [19:06] <Supreme> my thing says unable to locate the java runtime
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#666 [19:50] <betabug01> So
#667 [19:51] <betabug01> The launcher wouldn't work, which I fixed, but now the game is saying that it can't find the javaw program
#668 [19:51] <betabug01> What do I do?
#669 [19:54] * Old_Timer [webchat@cpe-98-5-148-40.buffalo.res.rr.com] has joined #minecrafthelp
#670 [19:56] <Old_Timer> How do we migrate our account from mojang if we no longer have access to the e-mail connected to the mojang account?
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#672 [19:58] <Old_Timer> I bought minecraft when it was still in Beta and it was $15 lol, I'm very sad and scared that my old account might be un-retrievable :( .
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#678 [20:23] <Ghost> trying to play fool craft 1 mod pack but having issues with forge
#679 [20:23] <Theos> whenever I try to download the actual minecraft application through the launcher I get a "failed to download file end.ogg. Help?
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#684 [21:03] * Civixcen [webchat@dhcp-v207-148.vp.reshsg.uci.edu] has joined #minecrafthelp
#685 [21:08] <Civixcen> So I have a problem with the new launcher that whenever I play minecraft, I can't play on a single player, multiplayer, or realms world, it goes to the "generating terrain" then minecraft stops responding. I can fix it by using the old launcher, however I don't like using the old launcher. I don't have any mods or anything installed besides optifin
#686 [21:08] <Civixcen> e, but optifine isn't part of the issue as even when I remove it, the problem still occurs. I have tried to re install minecraft, but reinstalling minecraft doesn't fix the issue, and repairing minecraft doesn't fix it either.
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#692 [21:31] * zixi [webchat@104.207.149.122.vultr.com] has joined #minecrafthelp
#693 [21:34] <zixi> In my Realms,I have found that I can't check "Player activity".The text said:"Player feed temporarily disabled"
#694 [21:38] * zuxu [webchat@104.207.149.122.vultr.com] has joined #minecrafthelp
#695 [21:40] <zuxu> In my Realms,the text said:"Players feed temporarily disabled"
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#698 [21:45] <g5> i need to reset my password, security questions, and change my email but i have no access to the email my account is set up under as of now
#699 [21:45] <g5> i need to reset my password, security questions, and change my email but i have no access to the email my account is set up under as of now
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#702 [22:08] <Matt7> My minecraft keeps not loading when i try to load with optifine.
#703 [22:08] <Matt7> don't know if you can help with that.
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#707 [23:00] <DrinkTheCarrot> My minecraft has been freezing at the white screen that says mojang on it. it just wont stop. it stays on that screen and never loads. i have been having this problem since June 6th
#708 [23:38] <DrinkTheCarrot> My minecraft has been freezing at the white screen that says mojang on it. it just wont stop. it stays on that screen and never loads. i have been having this problem since June 6th
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