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#2 [00:17] * ZachWds [webchat@75-140-249-143.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#3 [00:18] <ZachWds> Hello?
#4 [01:31] * Immo [webchat@188-143-57-217.pool.digikabel.hu] has joined #minecrafthelp
#5 [01:32] <Immo> hi guys, anyone has the issue where upon connecting to the server, it prompts "connection refused: no further information"?
#6 [03:35] * polmanpower [webchat@ip5659dfc8.speed.planet.nl] has joined #minecrafthelp
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#11 [04:55] * NxDsVSDieu [webchat@ip188-247-74-226.zaindata.jo] has joined #minecrafthelp
#12 [04:55] <NxDsVSDieu> hi
#13 [04:55] <NxDsVSDieu> i cant login to launcher
#14 [04:55] <NxDsVSDieu> and website doesnt even run
#15 [04:55] <NxDsVSDieu> This site can’t be reached
#16 [04:55] <NxDsVSDieu> minecraft.net refused to connect.
#17 [04:57] <NxDsVSDieu> plz
#18 [04:59] * Rltaa [webchat@KD114016001037.ppp-bb.dion.ne.jp] has joined #minecrafthelp
#19 [05:00] <Rltaa> Minecraft will not start at runtime.
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#27 [07:44] * Aris [webchat@5468F5A6.cm-12-1d.dynamic.ziggo.nl] has joined #minecrafthelp
#28 [07:46] <Aris> Hello. Everytime when i start up minecraft, every servers says that i can't connect any server. When i try to it says: java.lang.NullPointer.Exception: group. And when i try to join singleplayer it instanly crashes.
#29 [07:48] <Aris> i already deleted Minecraft and java and Download again but it still Doesn't work
#30 [07:49] * mikkel [webchat@D4709679.rev.sefiber.dk] has joined #minecrafthelp
#31 [07:50] <mikkel> hey i need help
#32 [07:51] <mikkel> hallo
#33 [07:52] * mikkel [webchat@D4709679.rev.sefiber.dk] has quit. (Client Quit)
#34 [07:54] * mikkel [webchat@D4709679.rev.sefiber.dk] has joined #minecrafthelp
#35 [07:55] <mikkel> can i get help plz
#36 [07:56] * mikkel [webchat@D4709679.rev.sefiber.dk] has quit. (Client Quit)
#37 [08:28] * Francesco2004 [webchat@host7-254-static.11-79-b.business.telecomitalia.it] has joined #minecrafthelp
#38 [08:29] <Francesco2004> my problems is Pixel format not accelerated
#39 [08:33] <Francesco2004> yes
#40 [08:34] <Andrio> ??> Francesco2004 win/DXDiag
#41 [08:34] <Absol> Francesco2004: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#42 [08:55] * Stacy [webchat@ip98-181-22-178.br.br.cox.net] has joined #minecrafthelp
#43 [08:58] <Stacy> WE purchased minecraft yesterday, and it downloaded with no issues, but when we try yo play it it tells Pixel format not accelerated. I tried to google this and it suggested that I update drivers, but all my drivers are updated. I am trying something else, it told me to share the link to my DxDiag report..... https://paste.ubuntu.com/p/hbqXhckpYt/
#44 [09:17] * The_King9000 [webchat@188-22-71-146.adsl.highway.telekom.at] has joined #minecrafthelp
#45 [09:31] * thelounge98 [webchat@c-24-18-65-125.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#46 [09:46] * Kat6 [webchat@67-204-254-241.eastlink.ca] has joined #minecrafthelp
#47 [09:52] * Webchat_86617 [webchat@c-73-234-110-180.hsd1.vt.comcast.net] has joined #minecrafthelp
#48 [09:53] <Webchat_86617> i have a prepaid card and the code don't work
#49 [09:54] <Andrio> Webchat_86617, where did you get the card from?
#50 [09:56] * Webchat_86617 [webchat@c-73-234-110-180.hsd1.vt.comcast.net] has quit. (Client Quit)
#51 [10:03] <Andrio> Stacy, install this driver: https://downloadcenter.intel.com/product/81511/Graphics-Drivers-for-Intel-Q45-Express-Chipset
#52 [10:17] * Upset [webchat@62.150.117.251] has joined #minecrafthelp
#53 [10:18] <Upset> i got hacked, i changed my password and got my account back but they changed my username and i cant change it back for 30 days, how can i get into contact with someone to bypass that 30 day period to change my name back
#54 [10:19] * thelounge5 [webchat@ip565a1d92.direct-adsl.nl] has joined #minecrafthelp
#55 [10:21] <Andrio> ??> Upset account/send-email
#56 [10:21] <Absol> Upset: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#57 [10:21] <Absol> Upset: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#58 [10:22] <Upset> thank you for the quick reply and help
#59 [10:25] <Andrio> no problem
#60 [10:26] * Webchat_74761 [webchat@97.subnet110-136-132.speedy.telkom.net.id] has joined #minecrafthelp
#61 [10:28] * thelounge59 [webchat@ip565a1d92.direct-adsl.nl] has joined #minecrafthelp
#62 [10:29] <thelounge59> If you are experiencing and error similar to "Unable to locate the Java runtime" Make sure the Java Executable setting on any launcher profiles you have set up in the Launch Options menu is set to off. could this message be in dutch please?
#63 [10:30] * thelounge5 [webchat@ip565a1d92.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#64 [10:31] * thelounge59 [webchat@ip565a1d92.direct-adsl.nl] has quit. (Client Quit)
#65 [10:36] * Stacy [webchat@ip98-181-22-178.br.br.cox.net] has quit. (Quit: webchat.esper.net)
#66 [10:51] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#67 [10:55] * Webchat_99461 [webchat@c-71-200-44-176.hsd1.de.comcast.net] has joined #minecrafthelp
#68 [10:56] <Webchat_99461> how do i get the minecraft runtime enviroment i mus have deleted it or somethig i cant play on 1.12.2 for some reason help pls
#69 [10:56] <Webchat_99461> ok i fix it
#70 [10:56] <Webchat_99461> bye
#71 [10:56] * Webchat_99461 [webchat@c-71-200-44-176.hsd1.de.comcast.net] has quit. (Client Quit)
#72 [11:03] * gloomyleiii [webchat@c-76-120-209-222.hsd1.va.comcast.net] has joined #minecrafthelp
#73 [11:05] <gloomyleiii> how do I make sure the Java Executable setting on my launcher profiles
#74 [11:10] * kcireh12 [webchat@ip-252.112.237.186.newway.net.br] has joined #minecrafthelp
#75 [11:15] <kcireh12> algem me ajuida
#76 [11:15] * minepony2001 [webchat@66-168-170-25.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#77 [11:15] * kcireh12 [webchat@ip-252.112.237.186.newway.net.br] has quit. (Quit: webchat.esper.net)
#78 [11:21] * Vikings22 [webchat@dhcp-ac-b3-13-4c-b0-a8.cpe.eaglecable.net] has joined #minecrafthelp
#79 [11:22] <Vikings22> hello
#80 [11:24] <Vikings22> I have an error "unable to locate the Java runtime" message, and the notice that was sent didnt help
#81 [11:24] <mattym> Vikings22, Did you make the changes described?
#82 [11:24] <Vikings22> yes
#83 [11:24] <mattym> Vikings22, Restart the launcher.
#84 [11:25] * poptart [webchat@c-73-237-169-79.hsd1.ga.comcast.net] has joined #minecrafthelp
#85 [11:26] <Vikings22> Its running
#86 [11:27] <poptart> Hi, I had an account with the username Cottons that I got from a friend that stopped playing. I changed the email, password, and security questions and tried to login after a year or so of not playing and it doesn't work. I asked the person I got the account from but they didn't take it back. The skin on it changed. What should I do?
#87 [11:28] <poptart> I am 100% sure the person didn't take the account back
#88 [11:28] * Vikings22 [webchat@dhcp-ac-b3-13-4c-b0-a8.cpe.eaglecable.net] has quit. (Quit: webchat.esper.net)
#89 [11:28] <mattym> poptart, As it is not officially your account, there is nothing you can do.
#90 [11:29] <poptart> Alright, thank you for your time then
#91 [11:29] * poptart [webchat@c-73-237-169-79.hsd1.ga.comcast.net] has quit. (Client Quit)
#92 [11:41] * thinkpositiv [webchat@231.112.193.178.dynamic.wline.res.cust.swisscom.ch] has joined #minecrafthelp
#93 [11:43] <thinkpositiv> Hello. I can't open my world. it crashes always when i want to open it. Any ideas?
#94 [11:43] <mattym> ??> thinkpositiv launcher/log
#95 [11:43] <Absol> thinkpositiv: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#96 [11:47] <thinkpositiv> https://paste.ubuntu.com/p/StVx3rHF3T/plain/
#97 [11:47] <mattym> thinkpositiv, Is that the full report?
#98 [11:48] <thinkpositiv> No... only the error... should i send the full?
#99 [11:48] <mattym> thinkpositiv, Yes
#100 [11:49] <thinkpositiv> https://paste.ubuntu.com/p/4bNdZFQW7k/
#101 [11:49] <mattym> thinkpositiv, We do not support the snapshots/betas
#102 [11:49] <thinkpositiv> ok. sorry
#103 [11:50] <thinkpositiv> but thanks
#104 [12:32] * EinFachNico [webchat@HSI-KBW-46-223-129-22.hsi.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#105 [12:33] <EinFachNico> Hello I Have a Question
#106 [12:37] <EinFachNico> I hava a Problem with my Graphikcard. I am Playing on an Laptop so that means thatr I have 2 Graphikcards. On other games the good graphickard works perfectly but on minecraft only the worse Card is working. Do you know how I can fix that ? And sorry for the mistakes im German#
#107 [12:39] * The_King9000 [webchat@188-22-71-146.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#108 [12:58] * tabs [webchat@cpc83023-enfi23-2-0-cust68.20-2.cable.virginm.net] has joined #minecrafthelp
#109 [13:00] <tabs> hello my Minecraft says error to unable to locate java runtime
#110 [13:03] <tabs> also im not sure how to fix it whith what you said before
#111 [13:06] * Vortank [webchat@cpe-172-116-235-105.socal.res.rr.com] has joined #minecrafthelp
#112 [13:08] <Vortank> When launching MC I it is freezing on the mode selection screen and going unresponsive. I have tried several times to reinstall MC as well as updated Java and my video card drivers
#113 [13:09] * Xerlay [webchat@78.97.239.209] has joined #minecrafthelp
#114 [13:10] <Xerlay> Can someone help me with a problem i have on a server i host where when a friend trues to coonect he gets disconnected and in the server console there is the message lost connection:Timed Out.Why cant he connect and how can i fix this?
#115 [13:12] <mattym> Xerlay, That just means he cant make a stable connection to the server. If restarting your modem/router doesnt fix it then its usually something out of your control.
#116 [13:12] <mattym> ??> Vortank win/reinst
#117 [13:12] <Absol> Vortank: You may need to reinstall the locally installed files that Minecraft puts into place.
#118 [13:12] <Absol> Vortank: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#119 [13:13] <Xerlay> So cana it be related to my internet?
#120 [13:13] <mattym> Xerlay, Yours, theirs, or anything in between the two.
#121 [13:14] <Vortank> Absol... Am I deleting the folders within .Minecraft as well or just the contents of those folders? Do I need to maintain the folders for future use or will they regenerate when I launch?
#122 [13:15] <mattym> Vortank, They will be redownloaded when you reload it. All you need to keep is your saves folder. Delete all other files and folders within .minecraft
#123 [13:15] <Xerlay> So nothing i can realy do to fix it? Server is made with hamachi.Will port forwarding help maybe?
#124 [13:15] <Vortank> Thank you mattym and Absol
#125 [13:15] <mattym> Xerlay, Yes, generally doing it the right way will work better.
#126 [13:19] <Vortank> Still doing it
#127 [13:19] * Vortank [webchat@cpe-172-116-235-105.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#128 [13:24] * SamB12345 [webchat@static.kpn.net] has joined #minecrafthelp
#129 [13:28] <SamB12345> hi. i am experiencing javaw.exe problem
#130 [13:29] <SamB12345> ive been looking all over the help site end internet and there seems to be no solution
#131 [13:29] <SamB12345> can anybody help?
#132 [13:29] <SamB12345> the dutch error is
#133 [13:29] <SamB12345> Pad: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#134 [13:29] <SamB12345> Bestaat: false
#135 [13:30] <SamB12345> çannot find java version'
#136 [13:35] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has joined #minecrafthelp
#137 [13:50] * WillDaWiz2 [webchat@119.80.168.114] has joined #minecrafthelp
#138 [13:51] * thelounge58 [webchat@ip68-12-122-11.ok.ok.cox.net] has joined #minecrafthelp
#139 [13:51] <WillDaWiz2> hi
#140 [13:51] <thelounge58> hey
#141 [13:52] * Kremit [webchat@97-115-161-65.ptld.qwest.net] has joined #minecrafthelp
#142 [13:52] <thelounge58> so my minecraft is not responding it is stuck at the mojang loading screen
#143 [13:53] <WillDaWiz2> my Minecraft keeps getting failed downloads. it did not download hit3.
#144 [13:53] <Kremit> Hello. I am unable to log into the game. No matter what it says my password and/or account 'wrong' even on mojang site. Yet I can change my accounts password?
#145 [13:53] <WillDaWiz2> yeah. just do forgot password
#146 [13:53] <mattym> ??> Kremit login/throttle
#147 [13:53] <Absol> Kremit: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#148 [13:54] <Absol> Kremit: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#149 [13:54] <mattym> ??> WillDaWiz2 error/download
#150 [13:54] <Absol> WillDaWiz2: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#151 [13:54] <mattym> ??> thelounge58 av/adwcleaner
#152 [13:54] <Absol> thelounge58: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#153 [13:54] <Absol> thelounge58: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#154 [13:54] <Kremit> I did. Changed it 2 times. I waited more than an hour.
#155 [13:54] <mattym> Kremit, Are you on a public or shared internet connection?
#156 [13:55] <Kremit> No. I am on my private connection.
#157 [13:55] <mattym> Kremit, Any proxy or VPN software?
#158 [13:55] <Kremit> Neither.
#159 [13:56] <WillDaWiz2> Failed to download file. hit3.ogg is the message I get. so which bug or virus etc. should I choose?
#160 [13:56] <WillDaWiz2> absol?
#161 [13:56] <WillDaWiz2> u here?
#162 [13:56] <mattym> Kremit, Then make sure you wait a full hour without any login attempts, only change the password and try to log in after.
#163 [13:57] <Kremit> okay i will try that later.
#164 [13:57] <mattym> WillDaWiz2, Check the linked list for anything you have installed and follow the instructions for dealing with it.
#165 [13:58] * thelounge58 [webchat@ip68-12-122-11.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#166 [13:59] <WillDaWiz2> seems that I have mackeeper
#167 [13:59] <SamB12345> any help on the javaw.exe problem/
#168 [14:00] <SamB12345> ?
#169 [14:00] <mattym> WillDaWiz2, On a Mac also check for any Adblocking software/
#170 [14:00] <mattym> SamB12345, Check the message Absol gave you when you first entered the chat
#171 [14:00] <WillDaWiz2> it wasn't much help
#172 [14:00] <SamB12345> i read it, but it didnt make any sense to me
#173 [14:00] <SamB12345> indeed
#174 [14:01] <WillDaWiz2> lol
#175 [14:01] <SamB12345> no lol here:-)
#176 [14:01] <mattym> SamB12345, What doesnt make sense about it?
#177 [14:01] <WillDaWiz2> >:(
#178 [14:02] <SamB12345> where do i find the 'any launncher profiles' in what 'lauch options menu'...
#179 [14:03] <WillDaWiz2> hey absol
#180 [14:03] <mattym> SamB12345, Launch Options is an option on the launcher.
#181 [14:03] <mattym> SamB12345, Any profile means make the changes in any and all profiles you have.
#182 [14:04] <WillDaWiz2> does my computer kind have any effect on Minecraft?
#183 [14:04] <WillDaWiz2> Absol!
#184 [14:04] <mattym> WillDaWiz2, What do you mean?
#185 [14:04] <WillDaWiz2> u mean 1st message?
#186 [14:04] <WillDaWiz2> I have a mac
#187 [14:05] <WillDaWiz2> does it have an effect on minecraft
#188 [14:05] <SamB12345> when i open the launch options menu, there is no button referring to any profiles
#189 [14:05] <mattym> WillDaWiz2, No, just a different set of issues that can cause the download error.
#190 [14:05] * Vaalhazak [webchat@ip68-12-122-11.ok.ok.cox.net] has joined #minecrafthelp
#191 [14:05] <mattym> WillDaWiz2, Most of the stuff on that list is Windows Specific.
#192 [14:05] <WillDaWiz2> can you tell me them?
#193 [14:06] <WillDaWiz2> the issues?
#194 [14:06] <Vaalhazak> i downloaded the adw cleaner and you told me to come back after it did its thing
#195 [14:06] <mattym> WillDaWiz2, Like I said, pay close attention to any Adblocker or Firewall
#196 [14:06] <SamB12345> i see anable snapshots
#197 [14:06] <mattym> Vaalhazak, Try running the game again.
#198 [14:06] <WillDaWiz2> oh. thanx guys
#199 [14:06] <SamB12345> historical version
#200 [14:06] <SamB12345> and advance settings
#201 [14:06] <mattym> SamB12345, The profiles are any of the versions/profiles listed below all that
#202 [14:06] <SamB12345> these are checkboxes
#203 [14:07] <SamB12345> latest release 1.12.2 and latest snapshot ..
#204 [14:07] <WillDaWiz2> I'm guessing, its noon for u now
#205 [14:08] <WillDaWiz2> im in china
#206 [14:08] <mattym> SamB12345, Click on latest release.
#207 [14:08] <SamB12345> i am in holland... its evening over here
#208 [14:08] <WillDaWiz2> so I had to wake up early to do this
#209 [14:08] <WillDaWiz2> its 3 here
#210 [14:08] <SamB12345> 21.08
#211 [14:08] <WillDaWiz2> 3 AM
#212 [14:09] * WillDaWiz2 [webchat@119.80.168.114] has quit. (Quit: webchat.esper.net)
#213 [14:10] <Vaalhazak> sweet it started
#214 [14:10] <Vaalhazak> thank you guys for the help
#215 [14:13] * Vaalhazak [webchat@ip68-12-122-11.ok.ok.cox.net] has quit. (Quit: webchat.esper.net)
#216 [14:13] * hhhhhhhhhh [webchat@119.80.168.114] has joined #minecrafthelp
#217 [14:14] <SamB12345> i've managed to solve it. thanks
#218 [14:14] * SamB12345 [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#219 [14:16] <hhhhhhhhhh> I keep getting failed download messages. what should I do?
#220 [14:16] <mattym> willies952002, Exactly what we have already told you.
#221 [14:16] <hhhhhhhhhh> I need help
#222 [14:16] <mattym> hhhhhhhhhh, ^
#223 [14:16] <hhhhhhhhhh> hi
#224 [14:17] <hhhhhhhhhh> I need help
#225 [14:17] <hhhhhhhhhh> the report wasn't much help
#226 [14:17] <hhhhhhhhhh> im basically WillDaWiz2
#227 [14:17] <mattym> hhhhhhhhhh, Then you haven't checked for all the possible issues.
#228 [14:18] <hhhhhhhhhh> can u give me the thing absol gave WillDaWiz2?
#229 [14:19] <hhhhhhhhhh> pleeease?
#230 [14:19] <mattym> ??> hhhhhhhhhh error/download
#231 [14:19] <Absol> hhhhhhhhhh: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#232 [14:19] <hhhhhhhhhh> I could use it
#233 [14:19] <hhhhhhhhhh> Thanx.
#234 [14:19] <hhhhhhhhhh> now I can explain to my dad
#235 [14:22] * William9Pro [webchat@119.80.168.114] has joined #minecrafthelp
#236 [14:23] <William9Pro> hi
#237 [14:23] * William9Pro [webchat@119.80.168.114] has quit. (Client Quit)
#238 [15:01] * Gasuketto [webchat@78-70-217-158-no156.tbcn.telia.com] has joined #minecrafthelp
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#240 [15:02] * TofuBruh [webchat@89-139-75-199.bb.netvision.net.il] has joined #minecrafthelp
#241 [15:03] * Don [webchat@c-76-31-82-246.hsd1.tx.comcast.net] has joined #minecrafthelp
#242 [15:03] <TofuBruh> Hello my launcher sais unable to save download es_es.lang anything I can do to fix?
#243 [15:05] <Don> mojang says I have to contact them because my request to change my email was denied. I can't provide my transaction ID because I don't have the email. what can I do?
#244 [15:05] <mattym> ??> TofuBruh error/download
#245 [15:05] <Absol> TofuBruh: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#246 [15:05] <mattym> ??> Don account/trans-id
#247 [15:05] <Absol> Don: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#248 [15:07] <TofuBruh> idk if I have any of those
#249 [15:07] <TofuBruh> and now it sais unable to extract native files
#250 [15:08] <mattym> ??> TofuBruh tools/hjt
#251 [15:08] <Absol> TofuBruh: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#252 [15:08] <Absol> TofuBruh: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#253 [15:09] <TofuBruh> I will try
#254 [15:12] <TofuBruh> okay I'm really not good with computers can u tell me how to do system scans and all that?
#255 [15:13] <mattym> TofuBruh, Read all the instructions
#256 [15:13] <TofuBruh> WHERe
#257 [15:14] <TofuBruh> IS THERE A VIDEO ON YOUTUBE TO HELP ME ;-;
#258 [15:15] <mattym> TofuBruh, Read all the info Absol wrote, it tells you what to do step by step.
#259 [15:15] <TofuBruh> idk how to do a system scan!
#260 [15:15] <TofuBruh> my computer is really weird
#261 [15:16] <mattym> TofuBruh, You need to use the software that was linked.
#262 [15:16] <TofuBruh> do I have to download it?
#263 [15:16] <mattym> TofuBruh, Yes
#264 [15:16] <TofuBruh> My computer has NO storage
#265 [15:17] <mattym> TofuBruh, Then thats a big part of your problem
#266 [15:17] <TofuBruh> I bought an extra storage file but I don't know how to set it to the default
#267 [15:19] <TofuBruh> Well thanks for the help I guess, ill try to see what I can do
#268 [15:20] <TofuBruh> my computer is really fucked up but thanks for spending your time on helping
#269 [15:20] <Absol> TofuBruh: Please keep it civil
#270 [15:24] * DinoSam [webchat@modemcable037.211-201-24.mc.videotron.ca] has joined #minecrafthelp
#271 [15:24] <DinoSam> Uh hi?
#272 [15:25] * DinoSam [webchat@modemcable037.211-201-24.mc.videotron.ca] has quit. (Client Quit)
#273 [15:29] * Webchat_56305 [webchat@host-89-241-169-93.as13285.net] has joined #minecrafthelp
#274 [15:31] <Webchat_56305> can anyone help, my friend keeps trying to join my private server but is getting kicked out as soon as they join with an error message saying "connection forcibly closed by remote host"
#275 [15:31] <mattym> Webchat_56305, Is it an unmodified server running the server jar from Mojang?
#276 [15:31] <Webchat_56305> yeah
#277 [15:32] * PC_Archangel [webchat@p2E5CF519.dip0.t-ipconnect.de] has joined #minecrafthelp
#278 [15:32] <mattym> Webchat_56305, Have you configured your firewall to allow the java being used to run the server through?
#279 [15:33] <Webchat_56305> i tried, but the file wouldn't show up in the firewall list of programs
#280 [15:33] <mattym> Webchat_56305, You need to make the settings for Java.
#281 [15:34] <Webchat_56305> what do you mean?
#282 [15:34] <mattym> Webchat_56305, Minecraft and the server are not installed to the machine as programs, they are just java applications.
#283 [15:34] <mattym> Webchat_56305, You need to make any firewall changes to Java.
#284 [15:36] <Webchat_56305> should i have private and public both ticked for the java platrform SE binary?
#285 [15:36] <mattym> Webchat_56305, Yes
#286 [15:36] <mattym> Webchat_56305, Also if you have more than one Java entry in the firewall settings, make sure you are setting the correct one.
#287 [15:37] <PC_Archangel> I can't start minecraft.... It says Java environment couldnt be located or something...
#288 [15:37] <mattym> PC_Archangel, See the message from Absol you got on entry to the chat.
#289 [15:38] <PC_Archangel> tried that. Didnt do much
#290 [15:38] <mattym> PC_Archangel, If you made the changes, try restarting the launcher.
#291 [15:39] <Webchat_56305> now they get io.netty.channel.abstractchannel$annotatedconnectexception
#292 [15:39] <Webchat_56305> so weird
#293 [15:39] <mattym> Webchat_56305, Did you restart the server after making the change?
#294 [15:40] <Webchat_56305> oh, no
#295 [15:40] <PC_Archangel> well, that worked. I am shocked. Started the game the same way 6 month ago. Nothing happened. thx
#296 [15:42] <Webchat_56305> ok after restarting they get the same error as before
#297 [15:42] <mattym> Webchat_56305, And there was only one Java entry in the firewalls list right?
#298 [15:42] <Webchat_56305> i had two with the same name
#299 [15:43] <mattym> Webchat_56305, Did you adjust both?
#300 [15:43] <Webchat_56305> yes
#301 [15:43] <mattym> Webchat_56305, You may need to restart the computer the server is running on.
#302 [15:44] <Webchat_56305> i'll try that, thank you
#303 [15:44] * Webchat_56305 [webchat@host-89-241-169-93.as13285.net] has quit. (Quit: webchat.esper.net)
#304 [15:54] * Webchat_44663 [webchat@host-89-241-169-93.as13285.net] has joined #minecrafthelp
#305 [15:54] <Webchat_44663> i've restarted my computer, and now the problem still exists (io.netty.channel.abstractchannel$annotatedconnectexception)
#306 [15:55] <Webchat_44663> my firewall now has 4 listings of identical java i'm confused
#307 [15:55] <mattym> Webchat_44663, Are you in the chat on the PC running the server?
#308 [15:55] <Webchat_44663> yes
#309 [15:55] <mattym> ??> Webchat_44663 tools/hjt
#310 [15:55] <Absol> Webchat_44663: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#311 [15:55] <Absol> Webchat_44663: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#312 [15:58] <Webchat_44663> https://paste.ubuntu.com/p/7X89PVF2KQ/
#313 [16:02] <mattym> Webchat_44663, You may need to try disabling Norton, or seeing if it has its own way to unblock something. Could also be something on that persons computer.
#314 [16:06] * SnowOak [webchat@173-219-79-153.com.sta.suddenlink.net] has joined #minecrafthelp
#315 [16:06] <SnowOak> Hello
#316 [16:07] * MrButteryT [webchat@47-42-89-127.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#317 [16:07] <SnowOak> I had a problem and was hoping someone could help me
#318 [16:07] <mattym> SnowOak, You will need to explain the problem.
#319 [16:08] <MrButteryT> I have a problem that is saying "Unable to save download grass5.ogg"
#320 [16:08] <mattym> ??> MrButteryT error/download
#321 [16:08] <Absol> MrButteryT: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#322 [16:09] <Webchat_44663> i disabled norton and it seems to have the same effect
#323 [16:09] <Webchat_44663> could it be the person's firewall settings?
#324 [16:09] <mattym> Webchat_44663, Is the server currently running?
#325 [16:10] <Webchat_44663> yeah
#326 [16:10] <mattym> Webchat_44663, It wouldnt be the firewall on their end, but could be caused by antivirus or other software they have.
#327 [16:10] <SnowOak> I have the latest version of Minecraft. I am on a PC. I am trying to log into a server which I had previously gained access to before. I click to connect to the server and it says "Logging in" and then the screen goes black. The game doesn't crash, and I'm able to cancel the log-on attempt. I do not have mods and the server is currently running.
#328 [16:10] <mattym> Webchat_44663, Check your server IP here https://dinnerbone.com/minecraft/tools/status/
#329 [16:11] <mattym> SnowOak, Can you try connecting to the following server ingame, see what happens: mctest.ae97.net
#330 [16:12] <SnowOak> I connected just fine
#331 [16:13] <mattym> SnowOak, Then you will probably need to contact the servers host.
#332 [16:13] <SnowOak> It's 2b2t. There's not really a support apparatus for it. I'm assuming it's a problem on my end, but you think it may be otherwise?
#333 [16:14] <mattym> SnowOak, If you got into the test server fine, its not on your pc.
#334 [16:14] <SnowOak> Okay, thanks.
#335 [16:16] * SnowOak [webchat@173-219-79-153.com.sta.suddenlink.net] has quit. (Quit: webchat.esper.net)
#336 [16:18] <Webchat_44663> i think my port is down, for some reason after restarting
#337 [16:18] <mattym> Webchat_44663, Sometimes the internal IP (the one your router assigns each computer connected to it) can change.
#338 [16:19] <mattym> Webchat_44663, You should be able to set a static IP for the server computer within the router settings
#339 [16:19] <mattym> Webchat_44663, That way it should never change.
#340 [16:21] * PC_Archangel [webchat@p2E5CF519.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#341 [16:23] <Webchat_44663> okay so once i've given it a reserved ip, my port forward rule shouldn't run into any problems
#342 [16:23] <mattym> Webchat_44663, Well make sure you update the port forwarding settings to whatever the new/static internal IP is.
#343 [16:23] <mattym> Webchat_44663, After that, it shouldn't change on you without warning
#344 [16:28] <Webchat_44663> aw man idk why but it won't open that port anymore
#345 [16:29] <mattym> Webchat_44663, Was anyone from outside your network ever able to connect?
#346 [16:29] <Webchat_44663> yeah like the problem originally was that they would connect, and then it would disconnect them immediately after they joined game
#347 [16:30] <mattym> Webchat_44663, Did you make any changes in your server.properties file?
#348 [16:30] <Webchat_44663> i've set the port rule to the same IP as the reserved ip for my computer
#349 [16:30] <Webchat_44663> none
#350 [16:31] <mattym> Webchat_44663, And its a home internet connection right?
#351 [16:31] <Webchat_44663> yeah it is
#352 [16:32] <mattym> Webchat_44663, You may want to try setting it up from scratch.
#353 [16:33] <Webchat_44663> like just retry with a new server?
#354 [16:33] <mattym> Webchat_44663, Yeah, stop the current one, and just make a new folder, download the server jar again, and try the setup from the beginning just to be safe.
#355 [16:34] <Webchat_44663> sure
#356 [16:43] <Webchat_44663> it fuckin works dude
#357 [16:43] <Absol> Webchat_44663: Please keep it civil
#358 [16:43] * brenda [webchat@2.29.224.143] has joined #minecrafthelp
#359 [16:43] <Webchat_44663> it works dude, thanks so much for your time and patience
#360 [16:43] <brenda> hello
#361 [16:44] <brenda> can someone help me with something
#362 [16:44] <brenda> i downloaded java on my computer but minecraft says it cant find the file
#363 [16:45] * brenda [webchat@2.29.224.143] has quit. (Client Quit)
#364 [17:27] * Webchat_97798 [webchat@S01061cabc08361d3.lm.shawcable.net] has joined #minecrafthelp
#365 [17:28] <Webchat_97798> my mincraft is java but it said that the runtime outdated
#366 [17:31] <Webchat_97798> how do i get to that
#367 [17:31] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#368 [17:46] * LORT_LEGION_ [webchat@181.115.249.204] has joined #minecrafthelp
#369 [17:47] <LORT_LEGION_> Tengo un gran problema con mi cuenta de minecraft y necesito que alguien me pueda ayudar, se lo agradeceria muchisimo
#370 [17:49] * coolmod127 [webchat@S01061cabc08361d3.lm.shawcable.net] has quit. (Quit: webchat.esper.net)
#371 [17:50] <LORT_LEGION_> Tengo una cuenta de minecraft pero no me deja ingresar, antes podia hacerlo ahora no puedo.
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#373 [18:40] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#374 [18:41] * ______ [webchat@pool-173-73-29-62.washdc.fios.verizon.net] has joined #minecrafthelp
#375 [18:41] <______> game is too laggy
#376 [18:41] <______> refund
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#378 [18:45] * helpmeplz [webchat@pool-173-73-29-62.washdc.fios.verizon.net] has joined #minecrafthelp
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#382 [18:56] * mib_goz8gs [Mibbit@191.248.215.167] has joined #minecrafthelp
#383 [18:56] * Absol kicked mib_goz8gs from #minecrafthelp (Reason: ib_goz8gs :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#384 [19:05] * Lystariel [webchat@cpe-139-168-137-208.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#385 [19:08] <Lystariel> Why is the launcher freezing, JavaTM platform SE binary is not responding
#386 [19:28] * CjGerz [webchat@host86-144-185-33.range86-144.btcentralplus.com] has joined #minecrafthelp
#387 [19:28] <CjGerz> Hello? Im having problems with account vunerability
#388 [19:29] * Lolgirl3481 [webchat@174.114.148.226] has joined #minecrafthelp
#389 [19:29] <CjGerz> Hello?
#390 [19:29] * Lolgirl3481 [webchat@174.114.148.226] has quit. (Client Quit)
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#393 [19:53] <Kremit> Hello. Remember me? I still can't connect to my account after waiting for more than an hour and changing my password.
#394 [20:09] * Bahast [webchat@c-d0f9db54.06-132-6d6c6d5.bbcust.telenor.se] has joined #minecrafthelp
#395 [20:09] <Bahast> Hey, my minecraft keeps crashing when I'm trying to start it
#396 [20:10] * Bahast [webchat@c-d0f9db54.06-132-6d6c6d5.bbcust.telenor.se] has quit. (Client Quit)
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#398 [20:17] <Bahast> Hey, my minecraft crashes on startup and I don't know how to fix it, a little help maybe?
#399 [20:26] * Webchat_67751 [webchat@67.143.208.203] has joined #minecrafthelp
#400 [20:59] * FlappyBirdGamer8 [webchat@cpe-172-118-85-2.socal.res.rr.com] has joined #minecrafthelp
#401 [21:06] <FlappyBirdGamer8> Hello, I am a player of Minecraft Java Edition and I am having some issues. I am not able to receive some of your emails. I have, multiple times, requested to reset my security questions, because I bought a new computer recently, and I needed to log into my account. But, when I requested for the security questions, it said "the email has been sent,
#402 [21:06] <FlappyBirdGamer8> check your inbox" but when I checked my email, it wasn't there. But what is weird is that when I earlier requested to reset my password, since it was old, I received the email and successfully reset it, but to reset my security questions the email wasn't going through. Yes, I have read your page about "reasons why you may not be receiving our emai
#403 [21:06] <FlappyBirdGamer8> ls" but what was stated there is not the case. Please help!
#404 [21:08] <thgilfodrol> FlappyBirdGamer8: have you checked your spam/junk mail folder?
#405 [21:10] * FlappyBirdGamer8 [webchat@cpe-172-118-85-2.socal.res.rr.com] has joined #minecrafthelp
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#407 [21:11] * Webchat_03090 [webchat@ip-199-59-196-198.cust.broadwave.com] has joined #minecrafthelp
#408 [21:12] <Webchat_03090> hello i am having trouble every time i save a server the next day it is gone this has been happening for about a month now no matter what server it is
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#410 [21:27] * Christian4 [webchat@189.sub-174-218-0.myvzw.com] has joined #minecrafthelp
#411 [21:28] <Christian4> Hello?
#412 [21:29] <Christian4> If any one is there i need help with minecraft
#413 [21:31] * Webchat_34371 [webchat@104-49-45-119.lightspeed.spfdmo.sbcglobal.net] has joined #minecrafthelp
#414 [21:31] <Christian4> hello
#415 [21:32] <Webchat_34371> I keep having issues with my game crashing. everytime I enter from the play screen the game doesn't respond and crashes. what should I do?
#416 [21:33] <Christian4> same but mine says / ERROR UNABLE TO LOCATE JAVA RUNTIME
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#418 [22:03] * ExtremeElixer [webchat@45-22-254-75.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#419 [22:04] <ExtremeElixer> i need help, my minecraft is not working because it cant find the runtime file and i dont know what else to do.
#420 [22:05] <ExtremeElixer> i did what it wanted me to do to find the runtime file but it still can't find it what should i do?
#421 [22:10] <ExtremeElixer> Hello?
#422 [23:04] * Webchat_03090 [webchat@ip-199-59-196-198.cust.broadwave.com] has quit. (Quit: webchat.esper.net)
#423 [23:29] * Christy [webchat@c-73-153-252-179.hsd1.co.comcast.net] has joined #minecrafthelp
#424 [23:30] <Christy> so everytime we try to open the link to connect it states the game has crashed
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