#MinecraftHelp > 2018-07-06
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#2 [00:11] * ZRH0408zrh [webchat@cpe-76-190-201-159.neo.res.rr.com] has joined #minecrafthelp
#3 [00:11] <ZRH0408zrh> why is minecraft 1.12.2 not responding
#4 [00:16] <ZRH0408zrh> why isn't minecraft 1.12.2 responding
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#7 [00:20] <ZRJ0408zrh> why is minecraft 1.12.2 not responding
#8 [00:34] * Rob [webchat@c-73-135-163-192.hsd1.md.comcast.net] has joined #minecrafthelp
#9 [00:40] <Rob> Hey
#10 [00:41] <Rob> My Java Executable setting is set to off, but I'm still having the Java runtime error
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#13 [00:49] <GuiCraftP> ola
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#17 [01:20] <frost_person> why is javaw.exe not in bin
#18 [01:23] <frost_person> how do i get the javaw.exe in the bin
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#20 [01:29] <frost_person> well thanks for help bye
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#22 [03:03] * Webchat_58423 [webchat@211.245.134.198] has joined #minecrafthelp
#23 [03:03] <Webchat_58423> hi
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#25 [03:04] * AlanBauer [webchat@177.141.196.69] has joined #minecrafthelp
#26 [03:04] <AlanBauer> https://paste.ubuntu.com/p/YByvvWHTJv/
#27 [03:06] <AlanBauer> when I try to get into minecraft the bureaucratic minecraft and says that an error has occurred
#28 [03:06] <AlanBauer> or somthing like that
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#30 [03:26] * elyx [webchat@86.108.x.47.go.com.jo] has joined #minecrafthelp
#31 [03:32] * shrekforlife [webchat@46.11.13.123] has joined #minecrafthelp
#32 [03:34] <shrekforlife> Can someone tell what dispute mean?
#33 [03:34] <shrekforlife> Because someone got access to my account and changed the email and passowrd
#34 [03:41] <shrekforlife> Do you even get help from here?
#35 [03:46] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has joined #minecrafthelp
#36 [04:00] <Andrio> shrekforlife, basically if your account was hacked
#37 [04:00] <shrekforlife> Yes
#38 [04:01] <Andrio> ??> shrekforlife account/send-email
#39 [04:01] <Absol> shrekforlife: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#40 [04:01] <Absol> shrekforlife: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#41 [04:02] <shrekforlife> How can I get the Transaction ID?
#42 [04:04] <Andrio> shrekforlife, there's a link on that form that may help.
#43 [04:05] <shrekforlife> Possible for you to send the link? thanks
#44 [04:06] <Andrio> ??> shrekforlife account/trans-ID
#45 [04:06] <Absol> shrekforlife: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#46 [04:06] <shrekforlife> Thx
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#52 [04:32] <_SHADOWVIP_> i have problem in Have crash logs / DxDiag
#53 [04:32] <_SHADOWVIP_> please helps.
#54 [04:34] <_SHADOWVIP_> why i can't send my dxdiag link?
#55 [05:06] * pep [webchat@115-188-197-130-adsl.sparkbb.co.nz] has joined #minecrafthelp
#56 [05:09] <pep> hey I get the "Failed to download file. af_za.lang". I've read through the support article but I don't have ByteFence or any of the other incompatible software. Any help would be appreciated
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#59 [05:33] * Hello [webchat@188-177-26-92-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#60 [05:34] <Hello> I can't download 1.12.2 as it says unable to save download. idle1.ogg
#61 [05:35] <Hello> Please help
#62 [05:39] <Hello> Anyone here
#63 [05:42] * WabbaJack [webchat@169.red-83-50-246.dynamicip.rima-tde.net] has joined #minecrafthelp
#64 [05:43] <Hello> I can't download 1.12.2 as it says unable to save download. idle1.ogg
#65 [05:44] * GhastK [webchat@78-69-139-187-no129.tbcn.telia.com] has joined #minecrafthelp
#66 [05:44] <GhastK> help me pls
#67 [05:45] <GhastK> I can't launch minecraft because something with java runtime
#68 [05:45] <GhastK> is missing or something
#69 [05:46] <GhastK> ok
#70 [05:46] <WabbaJack> Hi, my minecraft doesn't launch too
#71 [05:46] <WabbaJack> what version of java I need?
#72 [05:48] <GhastK> oh ok i know
#73 [05:49] <GhastK> delete the profile and make new profile for example "newst visision" doesn't work then delete it and go with other verision
#74 [05:57] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has joined #minecrafthelp
#75 [05:59] <_SHADOWVIP_> i have problem in Have crash logs / DxDiag
#76 [05:59] <_SHADOWVIP_> please helps.
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#79 [06:05] <Andrio> ??> _SHADOWVIP_ launcher/crash-log
#80 [06:05] <Absol> _SHADOWVIP_: We need to see your crash log, which is created after a crash.
#81 [06:05] <Absol> _SHADOWVIP_: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#82 [06:06] <_SHADOWVIP_> https://paste.ubuntu.com/p/zGSm23VcK2/
#83 [06:07] <_SHADOWVIP_> it is the link-https://paste.ubuntu.com/p/zGSm23VcK2/
#84 [06:10] <Hello> https://paste.ubuntu.com/p/Thwn8HczGJ/
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#86 [06:10] <Hello> i dont have any programs installed
#87 [06:10] <Hello> that should disrupt minecraft
#88 [06:20] <Andrio> _SHADOWVIP_, install this driver: http://www.nvidia.com/download/driverResults.aspx/112593/en-us
#89 [06:20] <Andrio> ??> Hello win/cmd/admin
#90 [06:21] <Absol> Hello: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#91 [06:36] <Hello> what hten
#92 [06:36] <Hello> then*
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#96 [07:00] * Rasmus [webchat@h-155-4-133-191.NA.cust.bahnhof.se] has joined #minecrafthelp
#97 [07:00] <Rasmus> Hello
#98 [07:00] <Rasmus> i need help
#99 [07:01] <Rasmus> Anyone?
#100 [07:01] <Rasmus> you seem to use vpn/ proxy fix minecraft on some serevers how i fix?
#101 [07:02] <Andrio> Rasmus, it's known that Mojang blocks logging in from some VPNs
#102 [07:02] <Rasmus> How i fix it?
#103 [07:02] <Andrio> Rasmus, don't use a VPN
#104 [07:02] <Rasmus> How i don't use it?
#105 [07:03] <Andrio> turn your VPN client off?
#106 [07:06] * Hello is now known as RandomBot
#107 [07:06] <RandomBot> Can somebody help me with this
#108 [07:06] <RandomBot> https://paste.ubuntu.com/p/Thwn8HczGJ/
#109 [07:07] <Rasmus> How to turn it off
#110 [07:08] <Andrio> Rasmus, that depends on your VPN client. Most put an icon on the Windows system tray, so right click that.
#111 [07:08] <Andrio> ??> RandomBot win/cmd/admin
#112 [07:08] <Absol> RandomBot: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#113 [07:08] <Rasmus> Yes and
#114 [07:09] <Rasmus> And now what?
#115 [07:09] <Rasmus> #minecrafthelp
#116 [07:10] <RandomBot> WHen ive opened cmd as administrator, then what
#117 [07:11] <Rasmus> Andrio it doesn't show there
#118 [07:12] * thelounge18 [webchat@host-176-33-234-227.reverse.superonline.net] has joined #minecrafthelp
#119 [07:13] <Andrio> RandomBot, enter chkdsk /F C:
#120 [07:13] <Andrio> Rasmus, I'm afraid I can't help you with your VPN client.
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#122 [07:16] * thelounge6 [webchat@host-176-33-234-227.reverse.superonline.net] has joined #minecrafthelp
#123 [07:17] <thelounge6> please
#124 [07:17] <thelounge6> minecraftopen no
#125 [07:17] <thelounge6> aı am turkish
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#128 [07:54] * _SHADOWVIP_ [webchat@195.250.79.208] has joined #minecrafthelp
#129 [07:54] <_SHADOWVIP_> thank you very much for your help:)
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#131 [08:03] * muhaymin [webchat@softbank126074092233.bbtec.net] has joined #minecrafthelp
#132 [08:03] <muhaymin> https://paste.ubuntu.com/p/HBVhZ9ShMZ/
#133 [08:04] <Andrio> muhaymin, I'm afraid your PC's hardware isn't fully supported on Windows 10. You'll need to install a video card, downgrade to Windows 7, use a newer PC or try the Windows 10 Edition.
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#145 [10:02] <thelounge79> I can not connect with the account I created
#146 [10:02] <Kippy> maybe read the notice?
#147 [10:02] <Kippy> ^
#148 [10:03] <Kippy> or are you having account login trouble?
#149 [10:03] <Kippy> also why is the runtime thing disabled?
#150 [10:03] <thelounge79> when to check the email
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#163 [12:03] <Overdoserf> Hello i have a problem with joining Minecraft. When ich press "Play" there came this message:
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#166 [12:22] * tigga [webchat@S0106bcd1656954fb.ed.shawcable.net] has joined #minecrafthelp
#167 [12:23] <tigga> hello
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#169 [12:30] * _Avalanche_ [webchat@76-224-173-96.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#170 [12:30] <_Avalanche_> Are there operators on?
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#173 [13:19] <Webchat_80302> I have been trying to play 1.13 Minecraft, but the update is not available on the launcher.
#174 [13:19] <Lord_Ralex> 1.13 is not out yet.
#175 [13:21] * mib_msvf3o [Mibbit@189.1.49.44] has joined #minecrafthelp
#176 [13:21] * Absol kicked mib_msvf3o from #minecrafthelp (Reason: ib_msvf3o :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#177 [13:22] * Creeperone2 [webchat@b9168e2a.cgn.dg-w.de] has joined #minecrafthelp
#178 [13:22] <Creeperone2> my freind has a problem with the securety questions
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#180 [13:29] * Matt7 [webchat@70.40.104.206] has joined #minecrafthelp
#181 [13:30] <Matt7> how do i migrate my old mincecraft account if i know my old email/password?
#182 [13:30] * SlamacowSteven [webchat@host-72-175-53-72.lvt-mt.client.bresnan.net] has joined #minecrafthelp
#183 [13:30] <SlamacowSteven> Hello!
#184 [13:31] * thelounge11 [webchat@172.56.10.150] has joined #minecrafthelp
#185 [13:31] <thelounge11> Hello
#186 [13:31] <SlamacowSteven> Welcome!
#187 [13:33] <thelounge11> Whenever I try to log onto any server the message "Failed to login: The authentication servers are currently down for maintenance" appears. It has only started showing up within the past week.
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#194 [14:27] <_Avalanche_> Hello
#195 [14:29] <_Avalanche_> Hello???
#196 [14:39] <_Avalanche_> 104 users and no one can answer
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#201 [15:21] <Jami3_> I'm having issues with mouse input lag I get mixed fps from 30 to 1000
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#205 [15:43] <FateInvidia> does anyone have a Pixel format not accelerated fix?
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#207 [15:48] * juanjo [webchat@190.68.193.226] has joined #minecrafthelp
#208 [15:48] <juanjo> hola
#209 [15:48] <juanjo> habla español
#210 [15:49] <juanjo> hello could you help me in minecraft
#211 [15:51] <juanjo> my problem is error report
#212 [16:07] * ao23ddd [webchat@c-67-177-204-207.hsd1.co.comcast.net] has joined #minecrafthelp
#213 [16:07] <ao23ddd> trying to register using <name>+gmail-address@gmail.com but I'm not getting any activation code
#214 [16:08] <ao23ddd> do the servers not recognize the name+ part?
#215 [16:12] <ao23ddd> nevermind. the name comes after the gmail account
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#219 [16:46] * Linus [webchat@188-126-80-54-static.serverhotell.net] has joined #minecrafthelp
#220 [16:47] <Linus> Hello so i just made an account and i got the issue after when i tried to login that it was the wrong password/email. I reset the password multiple times and i know for sure that i have the right one, any ideas?
#221 [16:49] * Aaron [webchat@cpe-67-247-46-116.nyc.res.rr.com] has joined #minecrafthelp
#222 [16:49] <Aaron> hey
#223 [16:49] <Aaron> I need help
#224 [16:49] <Aaron> https://paste.ubuntu.com/p/nhyCd6ssYC/
#225 [16:49] <Aaron> minecraft isn't working I constantly keep crashing due to my drivers
#226 [16:50] <Aaron> however if I try to upgrade it nvidia simply will fail the update
#227 [16:50] <Aaron> Absol
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#231 [17:31] <Cec> Hey fam, I need some help
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#235 [18:19] * RasberryPlasticTicleBear [webchat@ip98-164-237-245.oc.oc.cox.net] has joined #minecrafthelp
#236 [18:20] <RasberryPlasticTicleBear> Hi I need help
#237 [18:21] <RasberryPlasticTicleBear> My launcher keeps crashing and it is my first install of minecraft
#238 [18:22] <RasberryPlasticTicleBear> Crash report: https://paste.ubuntu.com/p/rTtHwFV4ng/
#239 [18:23] <RasberryPlasticTicleBear> Dxdiag report: https://paste.ubuntu.com/p/QnTgXx5NpC/
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#244 [18:49] <Ail> hi
#245 [18:50] <Ail> I believe I require some assistance.
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#257 [19:25] <default> hello i have changed my password and waited but still cannot log into minecraft services
#258 [19:26] * Zelaznog [webchat@cpe-72-231-232-161.buffalo.res.rr.com] has joined #minecrafthelp
#259 [19:27] <default> are servers having issues?
#260 [19:27] <Zelaznog> I couldnt log in/migrate my account after not playing for a long time
#261 [19:27] <default> 8j5dd
#262 [19:27] <default> 8j5dd
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#264 [19:30] <Zelaznog> anyone?
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#269 [19:59] <Joe> I cant remember my email but i know my password and account what can i do
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#272 [21:22] <himty> Hello! My Minecraft:Java edition launcher crashes when launching. After I click play, the game window pops up and quickly disappears. Then a window pops up saying "GAME CRASH; An unexpected issue occurred and the game has crashed". This happens for all versions of minecraft. Any input is appreciated! Thanks :)
#273 [21:22] <himty> Also, launcher_log.txt says "[0706/191838:ERROR:angle_platform_impl.cc(33)] ANGLE Display::initialize error 4: Could not create D3D11 device." I wonder if a graphics driver is the issue (I've updated drivers :c)
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#275 [21:29] <himty> Laptop: Dell XPS 13 9350, Graphics driver: Intel(R) HD Graphics 520, OS: Windows 10, Processor: Intel Core i5-6200U, RAM: 8 GB (1 GB allocated to Minecraft)
#276 [21:30] <Andrio> ??> himty launcher/crash-log
#277 [21:30] <Absol> himty: We need to see your crash log, which is created after a crash.
#278 [21:30] <Absol> himty: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#279 [21:31] <himty> https://paste.ubuntu.com/p/bNr6vNFrgp/
#280 [21:32] <Andrio> ??> himty win/DXDiag
#281 [21:32] <Absol> himty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#283 [21:32] <himty> oh whoops that's not the most updated. Is this one the same? https://paste.ubuntu.com/p/qKzcCV7bwZ/
#284 [21:33] <Andrio> No
#285 [21:33] <himty> i was messing around with graphics drivers and might have done that when switching to the basic driver ehe... (and crashed my computer but that's beyond the point)
#286 [21:33] <Andrio> What were you switching from?
#287 [21:34] <himty> Intel HD Graphics 520 to Microsoft Basic Display Adapter
#288 [21:34] <Andrio> mm
#289 [21:34] <himty> The Intel one is the one I usually use
#290 [21:34] <Andrio> 'Microsoft Basic Display Adapter' certainly won't work with Minecraft.
#291 [21:35] <himty> lol... it also didn't work with the rest of my computer. I had to switch the driver back in safe mode
#292 [21:35] <Andrio> mm
#293 [21:36] <himty> should I still do the "dxdiag"? Like will it restart my computer and make me unable to see this chat?
#294 [21:37] <Andrio> No.
#295 [21:37] <Andrio> It doesn't restart your computer.
#296 [21:37] <himty> oh ok. I'll do it then
#297 [21:38] <himty> "DxDiag has detected that there might have been a problem accessing Direct3D the last time this program was used. Would you like to bypass Direct3D this time? Yes/No"
#298 [21:38] <Andrio> If it crashes again, try bypassing it
#299 [21:38] <himty> ok
#300 [21:40] <himty> dxdiag: https://paste.ubuntu.com/p/GS9RxNjhXK/
#301 [21:40] <himty> It didn't crash
#302 [21:42] <Andrio> himty, try updating to this driver: https://downloadcenter.intel.com/download/27847/Intel-Graphics-Driver-for-Windows-10?product=88355
#303 [21:42] <himty> ok
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#305 [21:43] <himty> Is the first button the same as the second?
#306 [21:43] <clams> heyo im not getting an email from requesting a password reset
#307 [21:43] <Andrio> himty, no
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#309 [21:44] <clams> its the email with my receipt in it so its the right email address im pretty sure
#310 [21:45] <zombie3> hi can anyone help me with minecraft everytime i click play it will download into the the game then automatically it will crash every single time
#311 [21:46] <Andrio> clams, did you check your spam folder?
#312 [21:46] <Andrio> ??> zombie3 launcher/crash-log
#313 [21:46] <Absol> zombie3: We need to see your crash log, which is created after a crash.
#314 [21:46] <Absol> zombie3: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#315 [21:47] <himty> Andrio, I'm going to restart my computer. Hopefully I'll be able to come back
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#317 [21:50] <clams> i have
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#319 [21:51] <himty> Good news! Minecraft launched and is working great. Thank you so much for you help! (I've been stumped on this problem for more than a month already). Time to meet up with my mc friends again ;D Thanks soooo much!!!
#320 [21:51] <himty> ahhh my other games are working too now. Bliss. Really, thank you
#321 [21:52] <clams> im also getting InvalidCredentialsException
#322 [21:52] <Andrio> no problem.
#323 [21:52] <Andrio> ??> clams account/send-email
#324 [21:52] <Absol> clams: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#325 [21:52] <Absol> clams: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#327 [21:54] <clams> ic ok ty
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#329 [21:56] <zombie3> ok i posted my crash report
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#332 [23:24] <Duchini999> alguemmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmmm
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