#1 [00:31] * teagan [webchat@cpe-101-173-113-110.vb01.vic.asp.telstra.net] has joined #minecrafthelp
#2 [00:32] <teagan> i cant find my old mindcraft game or account it is attached to
#3 [00:52] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has joined #minecrafthelp
#4 [00:53] <Aurora> when attempting to connect to any servers i encounter the error < java.lang.NullPointerExeption: group > minecraft version is 1.12.2, it is unmodded
#5 [01:05] * nimmybaby [webchat@75.97.208.40.res-cmts.blm.ptd.net] has joined #minecrafthelp
#6 [01:05] <nimmybaby> i need help
#7 [01:05] * nimmybaby [webchat@75.97.208.40.res-cmts.blm.ptd.net] has quit. (Client Quit)
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#10 [01:18] <James> When I try to play Minecraft, it says "Unable to start java"
#11 [01:19] <Gaikokan> Anyone available to help?
#12 [01:19] <Aurora> im assuming not, ive been sitting here about 20 minutes
#13 [01:19] <Gaikokan> zzz
#14 [01:20] <Aurora> probably
#15 [01:20] <Gaikokan> Alright good luck, see ya
#16 [01:20] <James> google it is
#17 [01:20] <Aurora> james
#18 [01:20] <James> Aurora
#19 [01:20] <Aurora> james i can try to help you i have a little knolage
#20 [01:21] <James> oh ok
#21 [01:21] <Aurora> can you find the log file?
#22 [01:21] <Aurora> james do you know where that is
#23 [01:21] <James> i dont think so
#24 [01:21] <Aurora> are you on mac or windows?
#25 [01:21] <James> windows
#26 [01:22] <Aurora> ok
#27 [01:22] <Aurora> press the WindowsKey + R
#28 [01:22] <Aurora> then type %appdata% in the run window
#29 [01:22] <James> an?
#30 [01:22] <James> ok
#31 [01:22] <Aurora> and hit enter after typing that in
#32 [01:23] <Aurora> it should open a folder
#33 [01:23] <Aurora> open roaming
#34 [01:23] <Aurora> and inside of the roaming folder find .minecraft
#35 [01:24] <James> and then go into logs?
#36 [01:24] <Aurora> yes
#37 [01:24] <Aurora> and open latest.log
#38 [01:25] <Aurora> have you been able to run minecraft before or is this your first time running it
#39 [01:25] <James> ive ran it before
#40 [01:26] <Aurora> ok is the date of the latest.log from when you ran it earlier
#41 [01:27] <Aurora> if you cant find the date of the file right click on it and click properties
#42 [01:27] <James> yeah its 30/06/18
#43 [01:28] <Aurora> ok
#44 [01:28] <Aurora> open it and copy and paste the contents here
#45 [01:29] <Aurora> do you need help copy and pasting it
#46 [01:30] <James> is pastebin okay
#47 [01:30] <Aurora> yes
#48 [01:30] <James> https://paste.ubuntu.com/p/298XBHHc3W/
#49 [01:33] * Kingz [webchat@203.101.167.44] has joined #minecrafthelp
#50 [01:33] <Kingz> Hey there
#51 [01:34] <Kingz> Can someone help me with Minecraft Errors?
#52 [01:34] <Aurora> one minute
#53 [01:34] <Kingz> Alright
#54 [01:34] <Aurora> james is the world from this server from a previous version
#55 [01:35] <Kingz> So?
#56 [01:35] <James> im not sure whats the latest?
#57 [01:35] <Kingz> I am new here.
#58 [01:35] <Aurora> 1.12.2
#59 [01:36] <James> yeah its up to date
#60 [01:36] <Aurora> james what java version are you using
#61 [01:37] <Aurora> james you can check by opening command prompt and typing "java -version"
#62 [01:38] <James> it says on java control panel version 8 update 171
#63 [01:40] <James> 1.8.0_171 is what it said when i searched in command prompt
#64 [01:41] * Kingz [webchat@203.101.167.44] has joined #minecrafthelp
#65 [01:41] <Kingz> MAy i get assistance now?
#66 [01:41] <James> kingz theres nobody here aurora isnt a helper
#67 [01:41] <Aurora> james apparently yours is the latest, even though mine is java 8_172
#68 [01:42] <Kingz> Ah fuck
#69 [01:42] <Absol> Kingz: Please keep it civil
#70 [01:42] <James> oh
#71 [01:42] <Kingz> ah fuk
#72 [01:42] <Aurora> but mine is a a JDK
#73 [01:42] <Kingz> i really need help -_-
#74 [01:43] <James> what should I do?
#75 [01:43] <Kingz> https://paste.ubuntu.com/p/JRgr2D6pMh/
#76 [01:43] <Aurora> james one sec
#77 [01:43] <Kingz> I am getting Error With Pixel Format not Accerelated
#78 [01:43] <Kingz> My Drivers are completely up to date
#79 [01:43] <Aurora> James i would try a graphics driver update driver
#80 [01:44] <Aurora> Kingz ill see what i can do
#81 [01:44] <Aurora> James ill be here after you try that
#82 [01:44] <Kingz> Alright
#83 [01:44] <Kingz> https://paste.ubuntu.com/p/JRgr2D6pMh/ this is my dxdiag file
#84 [01:45] <James> how do i get that aurora
#85 [01:45] <Aurora> are you using a laptop
#86 [01:45] <James> yes
#87 [01:45] <Aurora> go to the manufactuar site and look for drivers
#88 [01:46] <James> ok
#89 [01:46] <Aurora> Kingz what is your minecraft doing
#90 [01:46] <Kingz> Pixel Accelerated Not formed or something
#91 [01:46] <Kingz> My drivers are up to date though
#92 [01:46] <Aurora> what gpu/ intergrated graphics do you have?
#93 [01:47] <Kingz> Intel Integerated Graphics
#94 [01:47] <Kingz> no Graphics Card
#95 [01:47] <Aurora> do you know which intergrated grphic you have
#96 [01:48] <Kingz> Intel?
#97 [01:49] <Aurora> there is a version or model associated with it still
#98 [01:49] <Aurora> which cpu do you have do you knwo
#99 [01:49] <Aurora> know
#100 [01:49] <Kingz> my CpU is Core 2 Dou
#101 [01:50] <Kingz> Inter(R) Core (TM) 2 dou CPU E8400 @3.00 GHZ 2.99 GHz
#102 [01:51] <Aurora> can i also get a launcher log, and a minecraft latest.log?
#103 [01:51] <Kingz> a second
#104 [01:51] <Kingz> I dont know where latest.log is
#105 [01:52] <Kingz> you mean nativelog?
#106 [01:53] <Aurora> inside the .minecraft folder in %appdata% look for the folder logs/log
#107 [01:53] <Aurora> to get to %appdata%
#108 [01:53] <Aurora> press WindowsKey + R
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#110 [01:53] <kingz> a second
#111 [01:55] * kingz [webchat@203.101.167.44] has quit. (Client Quit)
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#113 [01:55] <Kingz> https://paste.ubuntu.com/p/H87qkrFsyk/
#114 [01:55] <Kingz> Here
#115 [01:55] <Kingz> thats the latest.log
#116 [01:56] <Kingz> are you there?
#117 [01:56] <Aurora> kingz yes
#118 [01:57] <Aurora> did you recently switch to windows 10
#119 [01:57] <Kingz> When i click on "crash report" It dosent do anything
#120 [01:57] <Kingz> I am using windows 8.1
#121 [01:57] <Aurora> ok
#122 [01:57] <Aurora> kingz how old is your computer
#123 [01:58] <Kingz> Pretty old
#124 [01:58] <Kingz> I am kinda broke irl :(
#125 [02:00] <Aurora> Kingz ok so you need to uninstall your video card drivers and install the newest... this is caused by old (which yours is not), or bad video card drivers.
#126 [02:00] <Kingz> how do i uninstall
#127 [02:00] <Kingz> and get news ones ;D
#128 [02:01] <Aurora> Open DeviceManager
#129 [02:02] <Kingz> done
#130 [02:02] <Aurora> i am pretty sure that you cant uninstall integrated graphics with out issues... so we are just going to try installing new drivers
#131 [02:02] <Aurora> go to Display Adapters
#132 [02:02] <Kingz> done
#133 [02:03] <Aurora> open the properties on the item in display properties
#134 [02:03] <Kingz> done
#135 [02:03] <Aurora> click driver and press update
#136 [02:04] * James [webchat@137-119.cust.westnet.ie] has quit. (Quit: webchat.esper.net)
#137 [02:04] <Kingz> You left?
#138 [02:04] <Aurora> kingz im still here
#139 [02:04] <Aurora> kingz that was james
#140 [02:04] <Kingz> IT says my Drivers are up to date
#141 [02:04] <Aurora> ok
#142 [02:06] <Aurora> the only other solution with it not being a worst case scenario, is to uninstall all of your java versions
#143 [02:06] <Aurora> and install the latest
#144 [02:06] <Aurora> Older and or rement versions of java can conflict causing this error
#145 [02:06] <Kingz> k wait a scond
#146 [02:06] * James [webchat@137-119.cust.westnet.ie] has joined #minecrafthelp
#147 [02:07] <James> aurora it says im up to date
#148 [02:07] <Kingz> Aurora?
#149 [02:07] <Kingz> I dont even have Java installed :3
#150 [02:07] <Aurora> Are you sure
#151 [02:08] <James> yes
#152 [02:08] <Kingz> Yes
#153 [02:08] <Kingz> I went to Control Panal > Uninstall, There is no Java
#154 [02:08] <Aurora> Kingz install latest version of java
#155 [02:08] <Kingz> k
#156 [02:09] <Aurora> James one sec
#157 [02:12] <Aurora> James while you were gone i found a mojang support ticket saying that Intel(R) HD Graphics 400, version 4.4.0 - Build 20.19.15.4568, Intel is no longer compatible with minecraft.
#158 [02:12] <Aurora> james just to make sure can you remove optifine and any forge stuff and try launching it
#159 [02:14] <James> still not working
#160 [02:14] <Aurora> how old is your hardware
#161 [02:15] <James> if it matters before it stopped working i changed the priority of javaw.exe
#162 [02:15] <Kingz> Aurora Its still not working
#163 [02:15] <Kingz> I got the new Java but still
#164 [02:15] <James> idk i got it this year
#165 [02:16] <Aurora> used?
#166 [02:16] <James> nope
#167 [02:16] <Aurora> hmm interesting?
#168 [02:16] <Aurora> have you tried a reinstall
#169 [02:17] <James> i might keep changing the priority of javaw.exe and keep launching it (trial and error)
#170 [02:17] <James> yes i have
#171 [02:17] <Aurora> @Andrio
#172 [02:18] <Kingz> aurora what do i do/
#173 [02:19] <Aurora> Kingz did you install java
#174 [02:19] <James> whats the latest launcher does anyone know
#175 [02:19] <Aurora> james one second
#176 [02:19] <Kingz> tAurora
#177 [02:19] <Kingz> I did
#178 [02:19] <Aurora> james 2.1.1216
#179 [02:19] <Kingz> But its not working fam
#180 [02:19] <Aurora> ok Kingz
#181 [02:20] <Aurora> kingz You need to open the launcher and go to launcher settings
#182 [02:20] <Aurora> launcher options*
#183 [02:20] <Kingz> Than
#184 [02:20] <Aurora> in launch options click on the profile your trying to use
#185 [02:20] <Kingz> done
#186 [02:21] <Aurora> now go to java exacutable
#187 [02:21] <Aurora> press the slider button
#188 [02:21] <Kingz> done
#189 [02:22] <Aurora> now click the folder icon on the right of the text bar
#190 [02:22] <Kingz> done
#191 [02:22] <Aurora> now go to C: disk
#192 [02:23] <Kingz> done
#193 [02:23] <Aurora> go to /program files
#194 [02:23] <Aurora> and in program files find the java folder
#195 [02:23] <Kingz> found
#196 [02:24] <Aurora> now open the version of installed java in java folder
#197 [02:24] <Aurora> inside of that open the folder bin
#198 [02:24] <Kingz> wdym
#199 [02:24] <Kingz> Selected
#200 [02:24] <Kingz> Now okay
#201 [02:24] <Kingz> or save?
#202 [02:25] <Aurora> C:/Program Files/Java/Jre1.08.0_171/bin/javaw.exe
#203 [02:25] <Aurora> something like that
#204 [02:25] <Aurora> you need to select javaw.exe
#205 [02:25] <Kingz> okay done
#206 [02:25] <Kingz> Now save?
#207 [02:25] <Aurora> yes
#208 [02:25] <Aurora> now try launching the profiel
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#210 [02:26] * Knigz [webchat@203.101.167.44] has joined #minecrafthelp
#211 [02:27] * Knigz is now known as Kingz
#212 [02:27] <Kingz> hello
#213 [02:27] <Kingz> I did it
#214 [02:27] <Kingz> Now it Says "GAME CRASH"
#215 [02:27] <Aurora> open crash report
#216 [02:28] * xd4 [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has joined #minecrafthelp
#217 [02:28] <xd4> hey
#218 [02:28] <Aurora> Kingz you did put Javaw.exe
#219 [02:28] <Kingz> Yes
#220 [02:28] <Aurora> not java.exe
#221 [02:28] <Kingz> Yes
#222 [02:28] <Aurora> ok
#223 [02:28] <xd4> I need help
#224 [02:28] <Aurora> paste bin the carsh repost
#225 [02:28] <Aurora> paste bin the carsh repost
#226 [02:28] * xd4 [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has left #minecrafthelp
#227 [02:28] <Kingz> There is no crash report fam
#228 [02:29] * itsyoboixdlol [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has joined #minecrafthelp
#229 [02:29] <itsyoboixdlol> hello
#230 [02:29] <Aurora> latset.log
#231 [02:29] <Aurora> latest.log*
#232 [02:29] <Kingz> oh a second
#233 [02:29] <James> okay, im going to re-install java incase i accidentaly deleted a file?
#234 [02:29] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has quit. (Quit: webchat.esper.net)
#235 [02:29] * itsyoboixdlol [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has quit. (Client Quit)
#236 [02:30] <Kingz> https://paste.ubuntu.com/p/PgpDkx2yBr/
#237 [02:34] * Kingz [webchat@203.101.167.44] has quit. (Quit: webchat.esper.net)
#238 [02:37] * z0eff [~Zoeff@31-151-221-52.dynamic.upc.nl] has quit. (Ping timeout: 202 seconds)
#239 [02:37] * z0eff [~Zoeff@31-151-221-52.dynamic.upc.nl] has joined #minecrafthelp
#240 [02:42] <James> hey so when i try to play it says "unable to start java" and when i click for more details it says this : https://paste.ubuntu.com/p/Y6BC468nF6/
#241 [02:44] * itsyoboixdlolplshelp [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has joined #minecrafthelp
#242 [02:44] <itsyoboixdlolplshelp> hi guys
#243 [02:44] <itsyoboixdlolplshelp> I need help
#244 [02:44] <James> hi same
#245 [02:44] <itsyoboixdlolplshelp> what's going on with your minecraft?
#246 [02:45] <itsyoboixdlolplshelp> Hello?
#247 [02:45] <itsyoboixdlolplshelp> I need help
#248 [02:46] <itsyoboixdlolplshelp> hello?
#249 [02:46] * itsyoboixdlolplshelp [webchat@c-98-234-127-103.hsd1.ca.comcast.net] has quit. (Client Quit)
#250 [03:49] * Bertues [webchat@122-57-230-131-adsl.sparkbb.co.nz] has joined #minecrafthelp
#251 [03:49] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has joined #minecrafthelp
#252 [03:49] <Bertues> Everytime in try to connect to a LAN i have the error java.net.NoRouteToHostException: No route to host
#253 [03:50] <Bertues> i am using a mac
#254 [04:25] * Pixel [webchat@static.belong.com.au] has joined #minecrafthelp
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#256 [04:44] * charlie [webchat@1-34-182-77.HINET-IP.hinet.net] has joined #minecrafthelp
#257 [04:44] <charlie> this has been a problem I've had for a very long time now, and I guess lately I've gotten sick of it enough to do something about it. I'm your average gamer, I play a large variety of games on Steam and out of Steam, and each game I play I prefer to have fullscreen on. In Minecraft, unfortunately, having fullscreen on never really lasts for me, bec
#258 [04:44] <charlie> ause every time I alt-tab to switch to a new window and go back to Minecraft, it's back in windowed mode. I then have to go back in to the settings, turn fullscreen off and back on again to get it back to fullscreen.
#259 [04:44] * Eggspls [webchat@cpe-120-149-212-236.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#260 [04:45] <Eggspls> Hey, I'm having problems with my computer
#261 [04:45] <Eggspls> *minecraft
#262 [04:45] <charlie> #minecrafthelp this has been a problem I've had for a very long time now, and I guess lately I've gotten sick of it enough to do something about it. I'm your average gamer, I play a large variety of games on Steam and out of Steam, and each game I play I prefer to have fullscreen on. In Minecraft, unfortunately, having fullscreen on never really la
#263 [04:45] <charlie> sts for me, because every time I alt-tab to switch to a new window and go back to Minecraft, it's back in windowed mode. I then have to go back in to the settings, turn fullscreen off and back on again to get it back to fullscreen.
#264 [04:46] * charlie [webchat@1-34-182-77.HINET-IP.hinet.net] has quit. (Client Quit)
#265 [04:49] <Eggspls> Every time i open Minecraft it asks for my login details which i submit in, But if I press play it closes and says 'a fatal error has occurred for unknown reasons You may attempt to play the default game with default settings, but some functionality may not work. (such as changing settings or remembering users).' Not sure what to do.
#266 [05:00] * thelounge27 [webchat@203-214-11-253.dyn.iinet.net.au] has joined #minecrafthelp
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#271 [06:03] * Webchat_30617 [webchat@1.127.111.139] has joined #minecrafthelp
#272 [06:04] <Webchat_30617> How do you I mute yourself?
#273 [06:04] <Webchat_30617> unmute^^^^
#274 [06:22] * StrbiCZ [webchat@176.12.115.227] has joined #minecrafthelp
#275 [06:23] <StrbiCZ> Hello. My 12years old son stole my credit card and buy this game. Is there a way to get refund my money ?
#276 [06:23] <StrbiCZ> it was about hour ago
#277 [06:24] <Andrio> ??> StrbiCZ account/refund
#278 [06:24] <Absol> StrbiCZ: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#279 [06:26] <StrbiCZ> where to find account/refund ?
#280 [06:27] <Andrio> StrbiCZ, see the link Absol gave you
#281 [06:31] * StrbiCZ [webchat@176.12.115.227] has quit. (Quit: webchat.esper.net)
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#283 [06:45] * thelounge25 [webchat@177.158.254.86.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#284 [06:45] <thelounge25> https://paste.ubuntu.com/p/CKkzVPd2PZ/
#285 [06:45] * thelounge25 [webchat@177.158.254.86.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
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#287 [07:05] * Starwars7d [webchat@host88-178-dynamic.27-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#288 [07:07] <Starwars7d> Hello i nerd to know ifnit impossibile go use my minecraft account on another computer since my laptop is down
#289 [07:09] * Starwars7d [webchat@host88-178-dynamic.27-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#290 [07:13] * Cloudy [webchat@80.214.215.183] has joined #minecrafthelp
#291 [07:14] <Cloudy> Hello, I have a problem with the new Linux launcher, I get this message: "Error details: Missing key'natives-linux' on libraries[*].downloads (should be object, required as there's a classifier)". Does anyone have any ideas?
#292 [07:18] <Cloudy> Don't bother, I'm back on the old launcher.
#293 [07:19] * Cloudy [webchat@80.214.215.183] has quit. (Quit: webchat.esper.net)
#294 [07:42] * DarkowyTerror [webchat@188.146.170.184.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#295 [07:43] <DarkowyTerror> Hello, I have a small problem
#296 [07:47] <DarkowyTerror> I can not log in to my account. Since I am writing that I can not connect to the server, I would ask for a little help, my account name is DarkowyTerror
#297 [07:59] * nice [webchat@mx-ll-171.5.244-120.dynamic.3bb.co.th] has joined #minecrafthelp
#298 [08:00] * nice [webchat@mx-ll-171.5.244-120.dynamic.3bb.co.th] has quit. (Client Quit)
#299 [08:00] <Andrio> DarkowyTerror, do you have ByteFence installed?
#300 [08:06] <DarkowyTerror> wait
#301 [08:06] <DarkowyTerror> No , i not
#302 [08:09] <Andrio> ??> DarkowyTerror tools/HJT
#303 [08:09] <Absol> DarkowyTerror: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#304 [08:09] <Absol> DarkowyTerror: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#305 [08:10] <DarkowyTerror> ok ok
#306 [08:15] * Bronson [webchat@cpe-120-148-149-148.vb06.vic.asp.telstra.net] has joined #minecrafthelp
#307 [08:15] <Bronson> hello
#308 [08:16] <DarkowyTerror> I can not paste this logo into this page ...
#309 [08:16] <Bronson> i need help
#310 [08:16] <Bronson> hello
#311 [08:16] <Bronson> ?
#312 [08:17] * Bronson [webchat@cpe-120-148-149-148.vb06.vic.asp.telstra.net] has quit. (Client Quit)
#313 [08:18] <DarkowyTerror> Ok. I have : https://paste.ubuntu.com/p/zqHR9kmmWZ/
#314 [08:21] <Andrio> DarkowyTerror, do you have MCLeaks installed?
#315 [08:22] <DarkowyTerror> I do not know and what is it?
#316 [08:24] <Andrio> DarkowyTerror, it's used to pirate Minecraft.
#317 [08:24] <Andrio> ??> DarkowyTerror win/hosts/edit
#318 [08:24] <Absol> DarkowyTerror: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#319 [08:24] <Absol> DarkowyTerror: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#320 [08:24] <Andrio> DarkowyTerror, remove all lines containing mojang from that file. (Then save it.)
#321 [08:24] <DarkowyTerror> ok ok ok please wai
#322 [08:24] <DarkowyTerror> wait *
#323 [08:27] <DarkowyTerror> ok
#324 [08:27] <DarkowyTerror> What's next ?
#325 [08:43] <Andrio> DarkowyTerror, see if you can log in now.
#326 [08:44] <DarkowyTerror> yes yes but i do not know if i can do minecraft launcher
#327 [08:46] <DarkowyTerror> And I just can not reset the questions to my account can be somehow to restart or delete?
#328 [08:46] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has joined #minecrafthelp
#329 [08:46] <O900> net.minecraft.client.renderer.texture.TextureManager.func_110550_d
#330 [08:46] <O900> that is where I crash
#331 [08:46] <Andrio> O900, is that with Forge or MCP?
#332 [08:47] <O900> forge
#333 [08:47] <Andrio> ??> DarkowyTerror account/send-email
#334 [08:47] <Absol> DarkowyTerror: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#335 [08:47] <Absol> DarkowyTerror: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#336 [08:47] <Andrio> O900, does it also happen without mods?
#337 [08:48] <O900> I lost my account ID stuff and dont have the email or credit card anymore.
#338 [08:48] <O900> I'll try no mods.
#339 [08:48] <DarkowyTerror> Okay, thank you for helping me have a nice day and night
#340 [08:50] <O900> Yes it happens with forge no mods. I'll try vanilla now
#341 [08:51] <O900> It happened faster in vanilla
#342 [08:51] * DarkowyTerror [webchat@188.146.170.184.nat.umts.dynamic.t-mobile.pl] has quit. (Quit: webchat.esper.net)
#343 [08:52] <O900> Could it be my resource pack?
#344 [08:54] * hi [webchat@abts-north-dynamic-009.239.162.122.airtelbroadband.in] has joined #minecrafthelp
#345 [08:54] <O900> Hello?
#346 [08:55] * hi [webchat@abts-north-dynamic-009.239.162.122.airtelbroadband.in] has quit. (Client Quit)
#347 [08:56] <O900> It was! I took it off and it worked!
#348 [08:58] <Andrio> ah
#349 [09:00] * Heavenly05 [webchat@a88-85-157-31.mpynet.fi] has joined #minecrafthelp
#350 [09:01] <Heavenly05> my minecraft says java not installed but i have java
#351 [09:01] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has joined #minecrafthelp
#352 [09:02] <Heavenly05> what should i do
#353 [09:02] * Heavenly05 [webchat@a88-85-157-31.mpynet.fi] has quit. (Client Quit)
#354 [09:03] <O900> How can I fix my resource pack to not crash? It only crashes worlds.
#355 [09:03] <Andrio> ??> O900 launcher/crash-log
#356 [09:03] <Absol> O900: We need to see your crash log, which is created after a crash.
#357 [09:04] <Absol> O900: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#358 [09:04] <O900> I'll make one
#359 [09:05] <O900> https://paste.ubuntu.com/p/wF9JMMR6Jz/
#360 [09:06] <O900> Unrelated, I havve to go to the crash folder manually. the launcher doesn't work!
#361 [09:08] <O900> ?
#362 [09:09] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has joined #minecrafthelp
#363 [09:09] <O900> https://paste.ubuntu.com/p/wF9JMMR6Jz/
#364 [09:13] * Flobber [webchat@80-197-83-106-cable.dk.customer.tdc.net] has joined #minecrafthelp
#365 [09:14] <O900> hi
#366 [09:14] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#367 [09:14] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has joined #minecrafthelp
#368 [09:14] <O900> Hi
#369 [09:15] <O900> My game crashes with my resource pack on
#370 [09:16] * Flobber [webchat@80-197-83-106-cable.dk.customer.tdc.net] has quit. (Client Quit)
#371 [09:17] <O900> Any1 gonna help me?
#372 [09:17] <O900> https://paste.ubuntu.com/p/HXG7YVRC9Z/
#373 [09:19] * TORTILLA_TACO [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has joined #minecrafthelp
#374 [09:19] <TORTILLA_TACO> Can we talk about the snapshots?
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#376 [09:20] * O900 [webchat@pool-173-79-152-50.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
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#378 [09:28] * Andra [webchat@adsl92-86-54-201.romtelecom.net] has joined #minecrafthelp
#379 [09:28] <Andra> Hello i have a problem with connection.
#380 [09:29] <Andra> http://prntscr.com/k3xtpm
#381 [09:29] <Andra> it gives me this error
#382 [09:29] <Andra> how can i resolve it?
#383 [09:31] <Andra> can someone help me
#384 [09:31] * omletgamer [webchat@176-231-0-27.orange.net.il] has joined #minecrafthelp
#385 [09:32] * omletgamer [webchat@176-231-0-27.orange.net.il] has quit. (Client Quit)
#386 [09:32] <Andrio> Andra, do you have ByteFence installed?
#387 [09:32] <Andra> No
#388 [09:33] <Andrio> ??> Andra tools/HJT
#389 [09:33] <Absol> Andra: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [09:33] <Absol> Andra: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [09:33] <Andra> Ok
#392 [09:36] <Andra> https://paste.ubuntu.com/p/Hyxw3xmRms/
#393 [09:36] <Andra> I did it
#394 [09:37] <Andrio> Andra, there seem to be traces of MCLeaks/Altdispenser installed; you'll need to get rid of that.
#395 [09:37] <Andra> How can i do it?
#396 [09:37] <Andrio> Andra, see https://mcleaks.net/faq
#397 [09:37] <Andra> Okay
#398 [09:39] <Andra> Thank you! Now i can log in my account!
#399 [09:41] <Andrio> Andra, no problem
#400 [09:41] <Andra> Now can i leave this website?
#401 [09:41] <tyteen4a03> !message
#402 [09:42] * Hinsonmio [webchat@nz182l212.bb60246.ctm.net] has joined #minecrafthelp
#403 [09:43] <Hinsonmio> Why I can't download verison 1.10?
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#409 [10:45] * Scout [webchat@173-18-247-5.client.mchsi.com] has joined #minecrafthelp
#410 [10:45] <Scout> Minecraft 1.12.2 not responding
#411 [10:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#412 [10:47] <Scout> my Minecraft 1.12.2 is not responding. It doesn't even load to the starting screen, just the Mojang symbol with a white backround
#413 [10:47] <CubeTheThird> Scout, do you get any error messages?
#414 [10:48] <Scout> no
#415 [10:48] <CubeTheThird> Scout, ok. Let's start by checking your graphics drivers
#416 [10:48] <CubeTheThird> ??> Scout win/dxdiag
#417 [10:48] <Absol> Scout: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#418 [10:52] <Scout> https://paste.ubuntu.com/p/nm37fqtF9P/
#419 [10:53] <CubeTheThird> Scout, ok one moment
#420 [10:53] <CubeTheThird> Scout, try download and install http://www.nvidia.com/download/driverResults.aspx/132845/en-us
#421 [10:55] * Scout [webchat@173-18-247-5.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#422 [10:56] * Scout [webchat@173-18-247-5.client.mchsi.com] has joined #minecrafthelp
#423 [10:57] <Scout> hello, I was already receiving help, when my browser crashed
#424 [10:57] <Scout> My Minecraft 1.12.2 is not responding
#425 [10:57] <Scout> receiving
#426 [10:57] <Scout> https://paste.ubuntu.com/p/nm37fqtF9P/
#427 [10:57] <CubeTheThird> Scout, try download and install http://www.nvidia.com/download/driverResults.aspx/132845/en-us
#428 [11:04] <Scout> ok
#429 [11:04] <Scout> downloaded
#430 [11:05] <Scout> downloaded and installed
#431 [11:06] <Scout> now what?
#432 [11:06] <CubeTheThird> Scout, after it's installed, try running the game again. You may need to reboot your PC first
#433 [11:07] <Scout> ok
#434 [11:18] * Scout [webchat@173-18-247-5.client.mchsi.com] has joined #minecrafthelp
#435 [11:20] <Scout> hello
#436 [11:20] <Scout> my game is still not responding
#437 [11:24] <Scout> Minecraft 1.12.2 not responding\
#438 [11:28] <Scout> I was told to download GeForce Experience, but my game still does not load
#439 [11:34] <Scout> Minecraft 1.12.2 not responding, the game won't even load to the beginning screen, it's just the Mojang symbol with a white backround
#440 [11:37] * Whale [webchat@173-18-247-5.client.mchsi.com] has joined #minecrafthelp
#441 [11:37] <Whale> Minecraft 1.12.2 not responding, the game won't even load to the beginning screen, it's just the Mojang symbol with a white background
#442 [11:41] * marlon8 [webchat@as263145-177-154-28-5.megaflash.com.br] has joined #minecrafthelp
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#448 [12:07] * MauriZ [webchat@pub-cust-81.126.114.200.bf.directvnet.com.ar] has joined #minecrafthelp
#449 [12:07] <MauriZ> https://paste.ubuntu.com/p/m5b37kqNN7/
#450 [12:07] <MauriZ> https://paste.ubuntu.com/p/m5b37kqNN7/
#451 [12:08] * MauriZ [webchat@pub-cust-81.126.114.200.bf.directvnet.com.ar] has left #minecrafthelp
#452 [12:13] * Help2020 [webchat@c-73-211-11-28.hsd1.il.comcast.net] has joined #minecrafthelp
#453 [12:14] <Help2020> Keeps saying I don't own the app
#454 [12:16] * Help2020 [webchat@c-73-211-11-28.hsd1.il.comcast.net] has quit. (Client Quit)
#455 [12:36] * fflawpunk [webchat@dyn-24-49-56-42.myactv.net] has joined #minecrafthelp
#456 [12:36] <fflawpunk> how do i play multiplayer between switch and PC?
#457 [12:37] <fflawpunk> downloaded the new minecraft today and multiplayer asks for a gamertag, which my PC account doesn't have
#458 [12:39] * yaelul [webchat@bzq-109-67-234-115.red.bezeqint.net] has joined #minecrafthelp
#459 [12:40] <yaelul> I payed for downloading the game but I am getting errors in the installation
#460 [12:40] <yaelul> https://paste.ubuntu.com/p/kPbQ3zTjqW/
#461 [12:41] <yaelul> This is the link for DxDiag
#462 [12:41] <yaelul> The game crashed whilst initializing game
#463 [12:41] <yaelul> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver do
#464 [12:41] <yaelul> es not appear to support OpenGL
#465 [12:42] * _CobbleStone [webchat@92-109-52-105.cable.dynamic.v4.ziggo.nl] has joined #minecrafthelp
#466 [12:42] <_CobbleStone> Hello?
#467 [12:42] <yaelul> HI
#468 [12:43] <yaelul> Or please credit me on the payment
#469 [12:43] <_CobbleStone> i get this when i try to start mc:https://pastebin.com/umpNudz9
#470 [12:43] <yaelul> What is it?
#471 [12:44] <yaelul> What should I do?
#472 [12:45] <yaelul> I have windows 10
#473 [12:45] <yaelul> Hello?
#474 [12:45] <_CobbleStone> help me https://pastebin.com/umpNudz9
#475 [12:46] <yaelul> I do not understand, what should I do?
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#478 [13:46] * luizaotavia [webchat@179.124.200.230] has joined #minecrafthelp
#479 [13:46] <luizaotavia> ola algum brasileiro?
#480 [13:46] <luizaotavia> preciso de ajuda
#481 [13:46] <luizaotavia> Falha ao baixar o arquivo. nether2.ogg
#482 [14:13] * pritam [webchat@dhcp-5-254-148-87.vpnsvc.com] has joined #minecrafthelp
#483 [14:14] <pritam> hello everybody! i'm having an issue where i can sign in on minecraft.net, but not the minecraft java client. And i'm not sure where to go from here
#484 [14:16] <pritam> i've reset the password a few times but it doesn't help
#485 [14:17] <pritam> I tried to find help from someone who has access to managing minecraft accounts with no luck
#486 [14:19] * ilovedogsyeet [webchat@134.41.105.149] has joined #minecrafthelp
#487 [14:20] <ilovedogsyeet> when i try to run the latest snapshot it says "unable to locate the java runtime"
#488 [14:21] <pritam> i'd buy the game again but think there should be a simpler solution
#489 [14:23] <pritam> also i'd like to use my current email instead of a special email account
#490 [14:24] * Webchat_85841 [webchat@pool-108-27-230-98.nycmny.fios.verizon.net] has joined #minecrafthelp
#491 [14:24] <Webchat_85841> i need help on finding what my Minecraft email is
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#493 [14:25] * alex8 [webchat@ip70-174-181-186.dc.dc.cox.net] has joined #minecrafthelp
#494 [14:26] <alex8> Anyone know why I cannot connect to a xbox realm from win10? It says server is full with 2 players, but one of those is the owners.
#495 [14:29] * Raul_08pro [webchat@186-94-243-78.genericrev.cantv.net] has joined #minecrafthelp
#496 [14:30] <Whale> Minecraft 1.12.2 not responding, the game won't even load to the beginning screen, it's just the Mojang symbol with a white backround
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#499 [14:36] * Whale [webchat@173-18-247-5.client.mchsi.com] has joined #minecrafthelp
#500 [14:37] <Whale> Minecraft 1.12.2 not responding, the game won't even load to the beginning screen, it's just the Mojang symbol with a white backround
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#507 [14:56] <pritam> thanks anyways, bye!
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#509 [15:06] <slins> So recently I have been getting the "Incorrect Email or Password" error when trying to login to the launcher. I have waited 24 hours since my last login attempt but the problem still persists. I cannot change the email nor password because for one, the email associated with my account is my cousin's work email and I have almost no way of contacting
#510 [15:06] <slins> them. Two, I cannot password reset because it requires me to answer security questions, which I had never filled out. So basically I'm stuck in a loophole of errors and frustration. I cannot login to the launcher, the Mojang account login, OptiFine, the Minecraft Website, ect. Before this issue started, I had started the launcher after trying to b
#511 [15:06] <slins> uy an OptiFine cape, to soon find out there was no money in the associated account. Anyways I began getting the "Failed to login: Invalid session" so I restarted the launcher about 3 times, but when I opened the launcher the 4th time, it had taken me to the login screen, as if I logged out. I tried logging in with the correct credentials and that's
#512 [15:06] <slins> when the issue began.
#513 [15:06] * Absol kicked slins from #minecrafthelp (Reason: lins :Stop spamming)
#514 [15:07] * slins [webchat@c-73-35-37-7.hsd1.fl.comcast.net] has joined #minecrafthelp
#515 [15:08] <slins> Hello
#516 [15:09] <slins> I'm having pretty frustrating login issues
#517 [15:10] <alex8> The seniors are all volunteer. I have been waiting for about an hour for a Realm showing full issue. Just gotta hang on.
#518 [15:10] <slins> Is everyone experiencing it?
#519 [15:11] * Cazhe [webchat@CPEac202e795533-CMac202e795530.cpe.net.cable.rogers.com] has joined #minecrafthelp
#520 [15:11] <alex8> Is everyone experiencing what?
#521 [15:11] <Cazhe> Hello!
#522 [15:11] <slins> I can't login to anything.
#523 [15:11] <slins> Mojang Account thing, minecraft launcher, optifine, ect.
#524 [15:11] <alex8> Can you login into your email?
#525 [15:11] <CubeTheThird> slins, are you using a VPN or Proxy?
#526 [15:12] <Cazhe> Does anyone know how i can find what email is associated with my username?
#527 [15:12] <Cazhe> I dont remember what email i used
#528 [15:12] <CubeTheThird> Cazhe, you have to contact Mojang about that
#529 [15:12] <CubeTheThird> ??> Cazhe mojang/email
#530 [15:12] <Absol> Cazhe: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#531 [15:12] <Absol> Cazhe: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#532 [15:12] <alex8> Go to the website and recover account, then check all of your email is the sure fire.
#533 [15:12] <slins> VPN
#534 [15:12] <Cazhe> i did check all the emails i know of but none are getting any emails
#535 [15:12] <CubeTheThird> slins, disable that. Those are generally blocked
#536 [15:13] <Cazhe> i got the game sometime in 2012 and no long have my transaction ID or the card which i used to purchase the game :(
#537 [15:13] <CubeTheThird> Cazhe, what method of payment did you use?
#538 [15:13] <alex8> It should still be in the email account. I just dug mine up from 2010.
#539 [15:14] <Cazhe> Used credit card im sure, but i dont remember
#540 [15:14] <Cazhe> ive checked but cant find the email
#541 [15:14] <CubeTheThird> Cazhe, ok. try contacting Mojang anyways. They'll do their best to try and help out
#542 [15:15] <Cazhe> yup, now im just playing the waiting game
#543 [15:15] <alex8> Anyone know why a XBOX Realm would show full to a Win 10 user? I cannot connect for the life of me despite there only being 2 people connected to a 2+ owner, and the owner is one of the 2.
#544 [15:15] <CubeTheThird> alex8, you might want to contact xbox support about that one. We generally assist with the PC/java edition here
#545 [15:15] <Cazhe> Do you think they will disclose the email though? thats all im worried about. All i need is the darn email! then i can reset the password
#546 [15:16] <CubeTheThird> Cazhe, depending on how things work out, they'll more likely than not reset the email
#547 [15:16] <alex8> Alright Cube, thanks.
#548 [15:16] * alex8 [webchat@ip70-174-181-186.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#549 [15:17] <slins> CubeTheThird, The issue began yesterday when I kept getting "Failed to login: Invalid session" when trying to play multiplayer, so I re-launched the launcher about 3 times, but on the 4th try, the launcher had taken me to the login in screen, as if I logged out. So I put in the correct credentials, and ever since, any platform that requires a Minec
#550 [15:17] <slins> raft login has been telling me my email or password is incorrect.
#551 [15:17] <Cazhe> can you explain further? IF they reset it, do i provide a new email?
#552 [15:17] <Cazhe> im guessing they need my transaction ID to verify the ownership atleast which i dont have
#553 [15:17] <CubeTheThird> slins, have you reset the password?
#554 [15:18] <CubeTheThird> Cazhe, as we don't work for Mojang here, I don't know the full details, but my impression is that they'd reset it to the one you specify
#555 [15:18] <CubeTheThird> slins, and did you disable your VPN as I said?
#556 [15:19] * Cazhe [webchat@CPEac202e795533-CMac202e795530.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#557 [15:21] <slins> CubeTheThird Yes. And I can't reset my password because the email associated with my account is my cousin's work email that he for some reason hooked up to my account, but I have almost no way of communicating with them, and I can't reset the email because it requires me to fill out security questions, which I had never set up.
#558 [15:22] <CubeTheThird> slins, was it you or your cousin who purchased the account?
#559 [15:22] * thelounge14 [webchat@cpc76146-clif11-2-0-cust193.12-4.cable.virginm.net] has joined #minecrafthelp
#560 [15:22] <slins> CubeTheThird Yes
#561 [15:22] * doobywoofer [webchat@76-204-123-89.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#562 [15:23] <CubeTheThird> slins, you didn't answer my question
#563 [15:23] <slins> CubeTheThird ?
#564 [15:23] <thelounge14> Hello, having trouble with loading account "Unable to locate the Java runtime" any advice?
#565 [15:23] <CubeTheThird> CubeTheThird> slins, was it you or your cousin who purchased the account?
#566 [15:24] <CubeTheThird> thelounge14, go to the Options in the Launcher, choose the profile you're trying to launch, and disable the Java Executable
#567 [15:24] <slins> CubeTheThird Yes, I'm pretty sure. Though it was a few years ago, might've been my dad.
#568 [15:25] * thelounge14 [webchat@cpc76146-clif11-2-0-cust193.12-4.cable.virginm.net] has quit. (Client Quit)
#569 [15:25] <CubeTheThird> slins, you still didn't answer my question. was it YOU or YOUR COUSIN. You just said "yes"
#570 [15:26] * doobywoofer [webchat@76-204-123-89.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#571 [15:26] <slins> CubeTheThird Oh god I'm so sorry, My cousin bought it.
#572 [15:26] <slins> CubeTheThird I apologize, haven't gotten any sleep.
#573 [15:27] <CubeTheThird> slins, ok! well technically speaking your cousin would be the legal owner of the account. You'd have to have them contact Mojang with help to reset the password
#574 [15:27] <CubeTheThird> ??> slins mojang/email
#575 [15:27] <Absol> slins: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#576 [15:27] <Absol> slins: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#577 [15:27] <slins> CubeTheThird Alrighty, I'll see what I can do, Thanks!
#578 [15:31] * doobywoofer [webchat@76-204-123-89.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#579 [15:32] <doobywoofer> launcher crashes on new snapshot, help pls.
#580 [15:34] * naiyatai [webchat@47.215.19.191] has joined #minecrafthelp
#581 [15:36] <naiyatai> so i cant acess my email to change my security questions becuase i have no clue what the answers are an google wont let me recover my email acount becuase it is linked to a phone i no longer have
#582 [15:38] * bailey [webchat@bcdedb54.skybroadband.com] has joined #minecrafthelp
#583 [15:38] <bailey> hello ?
#584 [15:38] * bailey is now known as Bailey
#585 [15:38] <CubeTheThird> doobywoofer, the launcher crashes, or the game?
#586 [15:38] <Bailey> anybody ??
#587 [15:38] <CubeTheThird> Bailey, yes...?
#588 [15:38] <Bailey> i need help
#589 [15:39] <CubeTheThird> Bailey, with?
#590 [15:39] <Bailey> i think my account is hacked
#591 [15:39] <CubeTheThird> naiyatai, you'll have to contact Mojang about that
#592 [15:39] <CubeTheThird> ??> naiyatai mojang/email
#593 [15:39] <Absol> naiyatai: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#594 [15:39] <Absol> naiyatai: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#595 [15:39] <Bailey> thx
#596 [15:39] <CubeTheThird> Bailey, what makes you say that?
#597 [15:39] * naiyatai [webchat@47.215.19.191] has quit. (Client Quit)
#598 [15:39] <doobywoofer> #cubethethird the game crashes, the launcher remains open. not a resolution problem, i just came from the bug page
#599 [15:39] <CubeTheThird> Bailey, only messages with your name are for you
#600 [15:39] <CubeTheThird> doobywoofer, do you have a crash report?
#601 [15:40] <Bailey> my password wont work and i try resetting it and it says changed to many times
#602 [15:40] * Spongeolo [webchat@104-0-116-115.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#603 [15:40] <doobywoofer> CubeTheThird sure thing, gimme a sec
#604 [15:40] <CubeTheThird> Bailey, it tells you this on mojang.com ?
#605 [15:40] <Spongeolo> When I am trying to download minecraft, it says it has an error to save the file, what can I do?
#606 [15:41] <Bailey> yes
#607 [15:41] <CubeTheThird> Spongeolo, try using a different browser
#608 [15:41] <Spongeolo> What do you mean?
#609 [15:41] <Spongeolo> I am talking about when I open it
#610 [15:41] <CubeTheThird> Bailey, hmm ok. Try waiting 1 hour without trying the reset. If then you still cannot do it, you'll have to contact Mojang
#611 [15:41] <Bailey> ok
#612 [15:41] <Bailey> thx
#613 [15:41] <CubeTheThird> Spongeolo, can you send me the full error message
#614 [15:41] <CubeTheThird> ??> Bailey mojang/email
#615 [15:41] <Absol> Bailey: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#616 [15:41] <Absol> Bailey: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#617 [15:42] <Spongeolo> How can I do that if it won't let me post pictures on here :/
#618 [15:42] <CubeTheThird> ??> Spongeolo imgur
#619 [15:42] <Absol> Spongeolo: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#620 [15:43] <doobywoofer> CubeTheThird how do i send you the crash report?
#621 [15:43] <Spongeolo> https://gyazo.com/f038901e5e4a71e7653cac6b0819e0be This is the error I get.
#622 [15:44] <CubeTheThird> ??> doobywoofer launcher/log
#623 [15:44] <Absol> doobywoofer: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#624 [15:44] <CubeTheThird> ??> Spongeolo av/bytefence
#625 [15:44] <Absol> Spongeolo: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#626 [15:44] <Spongeolo> Omg, you guys are life savers!
#627 [15:44] <Spongeolo> Wait, how do you know I have byte fence?
#628 [15:45] * Bailey [webchat@bcdedb54.skybroadband.com] has quit. (Quit: webchat.esper.net)
#629 [15:45] <CubeTheThird> Spongeolo, your issue is one of the most common ones we see
#630 [15:45] <CubeTheThird> Spongeolo, I don't know how so many people wind up with Bytefence, but they often end up here
#631 [15:46] <Spongeolo> Well, thank you SOO much for the help, I really appreciate it!
#632 [15:46] <CubeTheThird> no problem :3
#633 [15:46] <Spongeolo> Funny story, I only have this because I cleaned my room.
#634 [15:51] <Spongeolo> I've un-installed it, what do I do now?
#635 [15:52] * doobywoofer [webchat@76-204-123-89.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#636 [15:52] <CubeTheThird> Spongeolo, just try again
#637 [15:53] <Spongeolo> Okay, so are you guys just people who volunteer and work on this all day?
#638 [15:53] <Spongeolo> If so, you're so dedicated.
#639 [15:53] <doobywoofer> CubeTheThird here is the crash report for my snapshot prob. https://paste.ubuntu.com/p/wVKJ7Xf3Pk/
#640 [15:55] <Spongeolo> So does it just crash like right after it says that?
#641 [15:56] <doobywoofer> it brings up a black window where the game would usually be played, then the game crashes. launcher remains open.
#642 [15:57] <Spongeolo> Do you have anything that could be preventing it maybe like Byte Fence?
#643 [15:57] <Spongeolo> Or like an Anti-Virus software?
#644 [15:58] <Spongeolo> Usually it's just Byte Fence.
#645 [15:58] <Spongeolo> As the Senior Helper's have stated.
#646 [15:58] <doobywoofer> Spongeolo dunno, i'll have to check. gimme a minute.
#647 [15:59] <Spongeolo> Got it.
#648 [15:59] <CubeTheThird> doobywoofer, one moment
#649 [15:59] <CubeTheThird> doobywoofer, and other versions work without issue?
#650 [16:00] <doobywoofer> CubeTheThird they sure do, the current release runs smooth like silk
#651 [16:01] <CubeTheThird> doobywoofer, hmm not seeing any errors in that log. Are you using separate game directories for snapshots vs normal versions?
#652 [16:03] <doobywoofer> CubeTheThird that's what was recommended, so that's what i did. Did i goof and give you the wrong log from the uncorrupted directory? the timestamp looked legit on that one...
#653 [16:03] <CubeTheThird> doobywoofer, the log is fine. I just wanted to make sure there weren't any potential conflicts. In the game directory for snapshots, is there a crash-reports directory?
#654 [16:04] <doobywoofer> CubeTheThird lemme check reeeeeeel quick...
#655 [16:05] <Spongeolo> Lol, some of you are funny.
#656 [16:05] <doobywoofer> CubeTheThird there sure as sugar is. Hold on for link...
#657 [16:05] <Spongeolo> CubeTheThird is typing...
#658 [16:05] * CubeTheThird is not amused
#658 [16:05] <CubeTheThird> :p
#659 [16:06] <Spongeolo> Sorry :/
#660 [16:06] <CubeTheThird> just kidding
#661 [16:06] <doobywoofer> CubeTheThird here you are, you fancy wizard you :D https://paste.ubuntu.com/p/cWDrsYJmxm/
#662 [16:07] <CubeTheThird> doobywoofer, ahh this suggests issues with your graphics drivers. One sec I'll dig a bit into it
#663 [16:08] <Spongeolo> CubTheThird so How do you volunteer to help in this chat?
#664 [16:08] <CubeTheThird> doobywoofer, ohh... you're on Mac....
#665 [16:08] <Spongeolo> CubeTheThird
#666 [16:08] <CubeTheThird> Spongeolo, by volunteering..?
#667 [16:08] <Spongeolo> Yes.
#668 [16:08] <Spongeolo> How are you Volunteering.
#669 [16:09] <CubeTheThird> Spongeolo, I don't follow your question....
#670 [16:09] <Spongeolo> I am asking, How may I become a helper here?
#671 [16:10] <CubeTheThird> Spongeolo, by helping. There isn't like a process to help out, like signing up or anything. We can give you tips and stuff though
#672 [16:10] <Spongeolo> Oh, I'd love that!
#673 [16:10] <CubeTheThird> Spongeolo, for starters, I'd recommend you familiarize yourself with the channel rules
#674 [16:10] <Spongeolo> Got it.
#675 [16:11] <Spongeolo> Kind of a dumb question, but where are the rules?
#676 [16:11] <CubeTheThird> Spongeolo, if you plan on coming frequently I'd also recommend you get yourself an IRC client and brush up on some of the commands you can run
#677 [16:12] <Spongeolo> Okay, I will do!
#678 [16:12] <CubeTheThird> Spongeolo, they're in the channel topic. Should show up at the top
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#680 [16:13] <CubeTheThird> doobywoofer, is there anything in the crash reports folder too? this is a java crash, not a game crash
#681 [16:14] <doobywoofer> CubeTheThird lemme check, i was just looking into the LWJGL compatability...
#682 [16:15] <CubeTheThird> I'm gonna double-check see if there were any LWJGL updates in the new prerelease
#683 [16:15] <doobywoofer> CubeTheThird i believe there was, as of 1.13 it uses a new one.
#684 [16:15] <CubeTheThird> doobywoofer, yes that is true. I'm wondering more if there were changes between pre6 and older prereleases
#685 [16:19] <doobywoofer> CubeTheThird where is the crash reports folder again?
#686 [16:19] <CubeTheThird> doobywoofer, it would be inside the game directory. If there isn't one, no crash report was generated
#687 [16:19] <CubeTheThird> doobywoofer, out of curiosity, are pre4 and pre5 working for you? pre4 had a minor LWJGL update
#688 [16:20] <doobywoofer> CubeTheThird no, pre4 and pre 5 did not work.
#689 [16:20] <CubeTheThird> doobywoofer, and pre3?
#690 [16:21] <doobywoofer> CubeTheThird ahhh, i don't know.
#691 [16:21] <CubeTheThird> O.o
#692 [16:21] <mattym> doobywoofer, Have you used a different game directory for the pre-releases, compared to release and other versions.
#693 [16:22] <doobywoofer> mattym yes, i used a different game directory just as suggested
#694 [16:22] <mattym> doobywoofer, Have you been using the same for all the pre-releases?
#695 [16:22] <CubeTheThird> doobywoofer, can you create a new profile, and manually select pre3 to test?
#696 [16:23] <doobywoofer> mattym i only created a new directory for the new snapshots.
#697 [16:24] <doobywoofer> CubeTheThird i can do the pre 3 test, thanks for the idea
#698 [16:24] <doobywoofer> brb
#699 [16:24] <mattym> doobywoofer, As CubeTheThird suggested, make a new profile, with a new game dir
#700 [16:25] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has joined #minecrafthelp
#701 [16:26] <Aurora> when trying to connect to servers i get the errors (connection timed out or java.lang.NullPointerExeprtion: group) MC version 1.12.2 modded: no
#702 [16:27] <CubeTheThird> Aurora, what anti-virus and firewall software do you have?
#703 [16:27] <Aurora> i dont have any antivirus or firewall software... i made port exeptions in the default windows firewall for port 25565
#704 [16:28] <CubeTheThird> Aurora, in that case I highly recommend doing a malware scan
#705 [16:28] <CubeTheThird> ??> Aurora av/adwcleaner
#706 [16:28] <Absol> Aurora: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#707 [16:28] <Absol> Aurora: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#708 [16:29] <Aurora> >thats the thing i installed malware bytes anti malware tool and it found nothing
#709 [16:29] <Aurora> ill try that tool then
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#711 [16:35] * doobywoofer [webchat@76-204-123-89.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#712 [16:36] <doobywoofer> CubeTheThird just got back from testing pre3 1.13, here is crash log. https://paste.ubuntu.com/p/5Xzb9cwJwc/
#713 [16:37] <CubeTheThird> doobywoofer, so... can you find the last version that does work?
#714 [16:38] <doobywoofer> CubeTheThird will do. BTW, thanks for the help
#715 [16:39] <CubeTheThird> no problem :3
#716 [16:41] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has joined #minecrafthelp
#717 [16:41] <Aurora> im back after the scan
#718 [16:41] <CubeTheThird> any change?
#719 [16:41] <doobywoofer> CubeTheThird hrmmmm, none of the aquatic updates work for me....
#720 [16:41] <CubeTheThird> doobywoofer, can you make sure your system is fully up-to-date?
#721 [16:41] <Aurora> unsure yet launching minecraft
#722 [16:42] <doobywoofer> CubeTheThird all systems primed and ready, captain.
#723 [16:43] <mattym> doobywoofer, Does 1.12.2 work?
#724 [16:43] <doobywoofer> mattym it does
#725 [16:45] <CubeTheThird> hmm maybe it's just LWJGL 3 in general
#726 [16:45] <Aurora> im still receiving errors after using the adw remover tool
#727 [16:46] <CubeTheThird> ??> Aurora tools/hjt
#728 [16:46] <Absol> Aurora: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#729 [16:46] <Absol> Aurora: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#730 [16:46] <doobywoofer> i am running os x yosimite, CubeTheThird i think you may be right. i will find a way to get the LWJGL 3 compatible, then i will let you all know my fix
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#732 [16:48] <Aurora> Absol https://paste.ubuntu.com/p/SwQBb52yCP/
#733 [16:49] <CubeTheThird> Aurora, you have Avast anti-virus installed
#734 [16:50] <CubeTheThird> Aurora, it's also known to sometimes cause this issue when the install is broken. Usually uninstalling (and reinstalling after) fixes it
#735 [16:50] <Aurora> its disabled, i was having this issue yesterday and installed it after the issue to check for any virus`s
#736 [16:51] <Aurora> ill uninstall it
#737 [16:51] <CubeTheThird> sure thing
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#740 [17:00] <Aurora> launching minecraft to see if that helped
#741 [17:01] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has quit. (Client Quit)
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#745 [17:05] <Aurora> @Absol still having the same error
#746 [17:05] <Aurora> https://paste.ubuntu.com/p/jDgMPDS2zm/
#747 [17:05] * zombievampire21 [webchat@dhcp-58-ef-68-9-f1-42.cpe.echoes.net] has joined #minecrafthelp
#748 [17:05] <CubeTheThird> Aurora, Absol is a robot by the way
#749 [17:06] <Aurora> CubeTheThird, oh XD im smart
#750 [17:06] <zombievampire21> can someone help me with and initializing crash report please
#751 [17:06] <CubeTheThird> Aurora, let's try resetting your winsock. Can you open cmd as administrator?
#752 [17:06] <Aurora> yes\
#753 [17:06] <CubeTheThird> zombievampire21, copy the full crash report onto http://paste.ubuntu.com and give the URL here.
#754 [17:06] <CubeTheThird> Aurora, there, run this command: netsh winsock reset
#755 [17:06] * xInsidion [webchat@i59F4C2E2.versanet.de] has joined #minecrafthelp
#756 [17:06] <Aurora> CubeTheThird ill be back after a reste
#757 [17:07] <Aurora> restart
#758 [17:07] * Aurora [webchat@72-48-247-35.static.grandenetworks.net] has quit. (Client Quit)
#759 [17:08] <xInsidion> hey I need some help with my minecraft... every time after I tab out and tab in again sometimes my minecraft crashes..
#760 [17:08] <xInsidion> It's comepletely irrelevant which minecraft version.
#761 [17:08] <zombievampire21> ok here it is https://paste.ubuntu.com/p/wXqH4v3TBc/
#762 [17:08] <CubeTheThird> xInsidion, do you get a crash report?
#763 [17:08] <CubeTheThird> zombievampire21, do you have a dxdiag report?
#764 [17:09] <xInsidion> ehm not in the launcher, wait I check my minecraft files
#765 [17:10] <zombievampire21> no i do not its all the same
#766 [17:10] <CubeTheThird> ??> zombievampire21 win/dxdiag
#767 [17:10] <xInsidion> https://pastebin.com/e8Tfnnge
#768 [17:10] <Absol> zombievampire21: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#769 [17:10] <xInsidion> here is my latest crash report
#770 [17:11] <xInsidion> I uninstalled all my java version and reinstalled it but there is no effect
#771 [17:12] <CubeTheThird> xInsidion, looks to be a crash with your nvidia drivers. Let's check to make sure they're up-to-date
#772 [17:12] <CubeTheThird> ??> xInsidion win/dxdiag
#773 [17:12] <Absol> xInsidion: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#775 [17:13] <xInsidion> https://pastebin.com/s7mCy9HV
#776 [17:13] <xInsidion> It's in german sry .-.
#777 [17:14] <Aurora> CubeTheThird i ran winsoc thing in cmd and restarted im now launching minecraft
#778 [17:14] <zombievampire21> ok here is the dxdiag report https://paste.ubuntu.com/p/mSjx2n7pwp/
#779 [17:14] <CubeTheThird> xInsidion, ok one moment
#780 [17:14] <CubeTheThird> zombievampire21, one moment
#781 [17:14] <zombievampire21> ok thank you
#782 [17:14] <xInsidion> Thank you for ur help!
#783 [17:15] <CubeTheThird> xInsidion, try download and install http://www.nvidia.com/download/driverResults.aspx/135676/en-us
#784 [17:16] <CubeTheThird> zombievampire21, download and install https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81507
#785 [17:16] <Aurora> CubeTheThird im still having the same error. im going to get a log file for you
#786 [17:17] <xInsidion> can I download it via nvidia geforce experience?
#787 [17:17] <xInsidion> or do I have to download it with ur internet site?
#788 [17:18] <CubeTheThird> xInsidion, I'd recommend you download it from the nvidia website. Up to you though
#789 [17:18] <Aurora> CubeTheThird here is my latest.log https://paste.ubuntu.com/p/9vbNvWBFkw/
#790 [17:18] <xInsidion> oke, ty!
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#792 [17:19] <CubeTheThird> Aurora, can you check and make sure the windows firewall is not blocking Java?
#793 [17:21] <Aurora> i have already... i even made port exceptions in advanced firewall settings for 25565, although i noticed something in the launher native.log
#794 [17:21] <Aurora> https://paste.ubuntu.com/p/vtNGFbm76F/
#795 [17:21] <Aurora> it says java version outdated
#796 [17:21] <Aurora> even though its the installed runtime with minecraft installed yesterday
#797 [17:22] <CubeTheThird> Aurora, ya that should still be fine...
#798 [17:22] <CubeTheThird> Aurora, let's try manually clearing the runtime actually
#799 [17:22] <CubeTheThird> Aurora, go to C:\Program Files (x86)\Minecraft and delete the runtime folder
#800 [17:22] <Aurora> ill double check my ports... any other logs or anything that could be of use
#801 [17:22] <Aurora> ok
#802 [17:23] <Aurora> well i did try installing latest version of java jre and used it as well 1.8.0_171 and it did the same thing?
#803 [17:24] <Aurora> im redownloading the runtime
#804 [17:25] <CubeTheThird> Aurora, it's odd because normally we see that error specifically with Avast, Mcafee, or malware. You don't appear to have any of these at this point
#805 [17:25] <Aurora> ive had this error for two days on a fresh install of minecraft
#806 [17:25] <Aurora> could it be my router?
#807 [17:26] <CubeTheThird> Aurora, by fresh install, do you mean you manually cleared out the .minecraft folder?
#808 [17:26] <Aurora> yes
#809 [17:26] <CubeTheThird> Aurora, and no, I doubt your router would be affecting it
#810 [17:26] <CubeTheThird> Aurora, unless you got a new router two days ago
#811 [17:26] <Aurora> completly removed the .minecraft and the minecraft in program files
#812 [17:26] <xInsidion> my internet is so slow Idk why. -_-
#813 [17:27] <Aurora> no the router is a netgear R7000
#814 [17:27] <thgilfodrol> Aurora: can you launch 1.12.2 and try connecting to thgil.ganks.me in your server browser?
#815 [17:27] <Aurora> yes
#816 [17:27] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
#817 [17:27] <Aurora> after i finish downloading the runtime
#818 [17:29] <Aurora> CubeTheThird if its any constellation the java.lang.NullPointerExeption: is occasionally a connection refused error instead
#819 [17:31] <CubeTheThird> Aurora, hmm I maybe testing a different server might be best then
#820 [17:31] <CubeTheThird> I g2g
#821 [17:32] <Aurora> anyone else still online?
#822 [17:34] <thgilfodrol> Aurora: were you able to connect successfully to thgil.ganks.me ?
#823 [17:36] <Aurora> thgilfodrol yes
#824 [17:37] <thgilfodrol> Aurora: what server(s) were you trying to connect to before, that triggered your error message?
#825 [17:37] <Aurora> thgilfodrol minecraft.sortamalicious.scalacubes.net
#826 [17:38] <Aurora> thgilfodrol its now white listed, but im on the white list and thats not the issue
#827 [17:39] <xInsidion> I get an error too on this server
#828 [17:39] <xInsidion> if this helps^^
#829 [17:39] <xInsidion> help*
#830 [17:40] <thgilfodrol> that's odd... it shows up as online from here
#831 [17:40] <xInsidion> Internal Exception: io.netty.handler.codec.DecoderException: java.lang.IndexOutOfBoundsException: index: 3, lenght: 123 (expected range(0,74))
#832 [17:41] <Aurora> thgilfodrol do i need to contact scalacubes
#833 [17:42] <thgilfodrol> Aurora: might be worth trying that to see if they can offer any insight on what happens when you try connecting
#834 [17:42] <thgilfodrol> Aurora: it seems fine from my end, and your setup looks like it shouldn't have issues
#835 [17:42] <xInsidion> thgilfodrol I still get a crash
#836 [17:42] <xInsidion> u read my problem? <<
#837 [17:43] <thgilfodrol> xInsidion: can you post a new dxdiag?
#838 [17:43] <thgilfodrol> ??> xInsidion win/dxdiag
#839 [17:43] <Absol> xInsidion: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#840 [17:43] <xInsidion> yes
#841 [17:44] <Aurora> thgilfodrol i have a seconf minecraft account should i attempt to use it
#842 [17:44] <xInsidion> https://paste.ubuntu.com/p/HYB6Yd4WgS/
#843 [17:44] <thgilfodrol> Aurora: you could try, but that's not likely to be the issue
#844 [17:44] <xInsidion> guess it's my JVM Arguments in the launcher?
#845 [17:45] <mattym> xInsidion, Can you completely turn off both Overwolf and Discord, then see if the issue still happens the same way.
#846 [17:45] <xInsidion> yes
#847 [17:47] <xInsidion> Oh I also changed my java path in the minecraft options just rn I hope that's okay?
#848 [17:47] <mattym> xInsidion, As long as it doesn't result in a Java related error, it should be fine.
#849 [17:47] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#850 [17:49] <xInsidion> I guess my problem is solved
#851 [17:49] <xInsidion> so it was overwolf and discord or my java path?
#852 [17:52] <Aurora> thgilfodrol is there any logs you can think of that you may need
#853 [17:52] <Aurora> i contacted admin@scalacube.com.
#854 [17:54] <thgilfodrol> Aurora: ah, you should try contacting the staff of the server instead of the provider that hosts their server
#855 [17:54] <Aurora> the exact error is https://paste.ubuntu.com/p/Jk3TS96GY8/
#856 [17:54] <Aurora> i have contact with the servers staff
#857 [17:54] <Aurora> they dont have any idea as to the issue
#858 [17:55] <Aurora> thgilfodrol could port forwarding maybe solve the issue
#859 [17:56] <thgilfodrol> Aurora: no, because you're having no issues connecting to other servers- just that one
#860 [17:59] <Aurora> thgilfodrol i have noticed that if i play arma and stuff like that and host a game on my machine, or try connectng to my computer via lan for files i cant find my computer... could it pertain?
#861 [18:00] <thgilfodrol> Aurora: what do you mean by not being able to find your computer?
#862 [18:01] <Aurora> if i host and sorta lan game on y pc they cannot find the lan game or even find me in the file explorer but i can see my friends lan game
#863 [18:02] <mattym> xInsidion, Discord and Overwolf are both known to cause issues sometimes.
#864 [18:02] <Aurora> i dont have Overwold and discord process has been forced closed...
#865 [18:02] <Aurora> overwolf
#866 [18:02] <Aurora> oops
#867 [18:02] <Aurora> sorry
#868 [18:03] <mattym> xInsidion, Turn one on at a time till you figure out which is causing it. Then look through that programs settings, make sure any overlays are off, and if that does nothing, play around with other settings.
#869 [18:05] <Aurora> mattym xInsidion ive had issues with discord overlay causing issues in games... i can confirm that is causes issues
#870 [18:07] <Aurora> thgilfodrol im going to restart my router and see about getting a new ip from my isp to see if that helps
#871 [18:29] * Mycroft8 [webchat@47.182.179.34] has joined #minecrafthelp
#872 [18:32] <Mycroft8> I'm getting a "unable to locate the Java runtime" error after clicking play.
#873 [18:34] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#874 [18:56] * Lordtt [webchat@modemcable184.96-22-96.mc.videotron.ca] has joined #minecrafthelp
#875 [18:56] * Lordtt [webchat@modemcable184.96-22-96.mc.videotron.ca] has quit. (Client Quit)
#876 [18:57] * Lordtt [webchat@modemcable184.96-22-96.mc.videotron.ca] has joined #minecrafthelp
#877 [18:58] <Lordtt> I need for my account
#878 [18:58] <Lordtt> I dont remember my security question and i forgot my email
#879 [19:01] * Lordtt [webchat@modemcable184.96-22-96.mc.videotron.ca] has quit. (Client Quit)
#880 [19:02] * Lordtt [webchat@modemcable184.96-22-96.mc.videotron.ca] has joined #minecrafthelp
#881 [19:02] <Lordtt> need help plz
#882 [19:08] * CaosWalker [webchat@189-78-109-217.dsl.telesp.net.br] has joined #minecrafthelp
#883 [19:10] * xInsidion [webchat@i59F4C2E2.versanet.de] has quit. (Quit: webchat.esper.net)
#884 [19:14] <CaosWalker> Ola
#885 [19:14] <thgilfodrol> Mycroft8: in your launcher, click on Launch Options, then click on the profile you're trying to launch, and turn off the Java Executable setting
#886 [19:15] <thgilfodrol> hello CaosWalker
#887 [19:15] <thgilfodrol> Mycroft8: after you do that, save the profile, and launch the game again
#888 [19:15] <CaosWalker> I'm having trouble generating worlds.
#889 [19:15] <CaosWalker> I've already tried to reinstall and generate the world. The first time I start the game and it generates the world it works but when I go out and enter again it does not load the world and the program does not respond.
#890 [19:20] <thgilfodrol> CaosWalker: do you have any mods installed?
#891 [19:20] <CaosWalker> no
#892 [19:20] <thgilfodrol> CaosWalker: how long has this been an issue for?
#893 [19:21] <CaosWalker> A pouco tempo. Troquei de PC e desde entao ele não funciona.
#894 [19:21] <CaosWalker> A little while. I changed PC and since then it does not work.
#895 [19:22] <thgilfodrol> CaosWalker: does the game crash after a while, or does it just stay stuck as not responding?
#896 [19:22] <Mycroft8> Still getting the same cannot locate Java runtime error.
#897 [19:23] <thgilfodrol> Mycroft8: did you edit the profile to disable the Java Executable setting?
#898 [19:23] <CaosWalker> it starts and begins to generate the world normally. but after he finishes the generation he does not respond and hangs
#899 [19:24] <thgilfodrol> ??> CaosWalker tools/hjt
#900 [19:24] <Absol> CaosWalker: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#901 [19:24] <Absol> CaosWalker: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#902 [19:24] <CaosWalker> ok
#903 [19:26] <Mycroft8> Opened launch options, clicked on latest release, changed Java executable from green to gray, saved, closed the launcher, reopened it and clicked play. after it errored, I rechecked and the Java executable is still turned off.
#904 [19:30] <thgilfodrol> Mycroft8: what's the full, exact error you get when you launch?
#905 [19:34] <CaosWalker> He is with mod now but the same happens without the mods
#906 [19:34] <CaosWalker> https://paste.ubuntu.com/p/mPJZFdHKHf/
#907 [19:35] <thgilfodrol> CaosWalker: unfortunately, mods are not supported here- however, the issue is likely that he is trying to open a world created with mods in vanilla, which does not know how to handle it
#908 [19:36] <thgilfodrol> CaosWalker: you should be able to open worlds made without mods on a client without mods
#909 [19:38] <CaosWalker> https://paste.ubuntu.com/p/wJjyXyBwP7/
#910 [19:38] <CaosWalker> Open and do not respond when creating the world
#911 [19:39] <CaosWalker> Before I reinstalled and made the first generation with mods. When I got back into the game he did not carry the world.
#912 [19:39] <thgilfodrol> CaosWalker: can you rename your .minecraft folder to something else (e.g. .minecraftold)? this is to simulate a clean install
#913 [19:40] <thgilfodrol> CaosWalker: after that, can you try creating a new world in *1.12.2* ?
#914 [19:40] * tayfunreis38 [webchat@94.123.150.165] has joined #minecrafthelp
#915 [19:41] <Mycroft8> First line ERROR :( then in the box "Unable to locate Java runtime." under show more details it says https://paste.ubuntu.com/p/8ybHw5m5Wj/plain/
#916 [19:41] <CaosWalker> I uninstalled and reinstalled the versions of java 7 and 8 32 and 64bit several times and with pure minecraft but the same problem occurs.
#917 [19:42] <CaosWalker> I've tried creating worlds in 1.7.2 and 1.12.2 but the game does not load the world the first played after install
#918 [19:42] <thgilfodrol> CaosWalker: can you follow my instructions above to rename your .minecraft folder? java likely isn't related to your issue
#919 [19:42] <CaosWalker> Ok
#920 [19:43] <thgilfodrol> Mycroft8: that error still indicates that you're trying to launch a profile with the Java Executable setting enaled
#921 [19:44] * tayfunreis38 [webchat@94.123.150.165] has quit. (Client Quit)
#922 [19:46] <CaosWalker> It has not been released for .minecraftold. I'm creating a new one. It suits?
#923 [19:47] <thgilfodrol> CaosWalker: sorry, I'm not sure what you mean
#924 [19:48] <Mycroft8> Well, the button is moved left and grayed out, and the box with the path is grayed out as well. Could it be something because its the Minecraft Java edition?
#925 [19:49] <CaosWalker> Excuse me. I'm from Brazil and I'm speaking for Google Translate.
#926 [19:50] <thgilfodrol> Mycroft8: what if you enable it, but replace the 1.8.0_25 to 1.8.0_51 in the path?
#927 [19:50] <CaosWalker> I tried renaming the .minecraft folder to what you said. It was not possible. So the game is creating a new .minecraft.
#928 [19:51] <thgilfodrol> CaosWalker: you will need to close the game to be able to rename it
#929 [19:54] <CaosWalker> It says .minecraftold is not a filename. Do not let me put dot in the beginning.
#930 [19:55] <thgilfodrol> CaosWalker: my bad, try renaming it to .minecraftold.
#931 [19:56] <Mycroft8> Bingo! That did it +thgilfodrol. Thank you.
#932 [19:56] <thgilfodrol> Mycroft8: no problem- I'm not quite sure why you're experiencing this specific variation on the problem
#933 [19:57] <Mycroft8> Skynet? :D Signing off. Have a good evening all.
#934 [19:57] <thgilfodrol> Mycroft8: the issue occurs because they updated the bundled java from 1.8.0_25 to 1.8.0_51, so people who had toggled the custom java setting (defaults to the bundled java, which is redundant) can't launch
#935 [19:57] <thgilfodrol> Mycroft8: because the 1.8.0_25 java is no longer there
#936 [19:58] <CaosWalker> https://paste.ubuntu.com/p/WcjZjB88R5/
#937 [19:58] <thgilfodrol> Mycroft8: not sure why it isn't defaulting the to the new java... but I'm glad it works now
#938 [19:58] <thgilfodrol> Mycroft8: have a good night!
#939 [19:58] * Mycroft8 [webchat@47.182.179.34] has quit. (Quit: webchat.esper.net)
#940 [19:58] <CaosWalker> A new .minecraft and this is the first generation of the world but the same error.
#941 [19:59] * Webchat_59500 [webchat@65.96.230.194] has joined #minecrafthelp
#942 [19:59] <thgilfodrol> ??> CaosWalker tools/hjt
#943 [19:59] <Absol> CaosWalker: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#944 [19:59] <Absol> CaosWalker: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#945 [19:59] <Webchat_59500> hello, a few months ago I was unable to log in to my minecraft account. After some digging I came to the conclusion that it had been locked?????
#946 [20:00] <Webchat_59500> may I somehow get my account unlocked
#947 [20:00] <thgilfodrol> Webchat_59500: to the best of my knowledge, mojang does not lock accounts
#948 [20:00] <thgilfodrol> Webchat_59500: what happens if you try to sign in>
#949 [20:00] <Webchat_59500> it says invalid
#950 [20:01] <Webchat_59500> i tried to change emails and it denies me
#951 [20:01] <thgilfodrol> Webchat_59500: what is your username?
#952 [20:01] <Webchat_59500> Funny
#953 [20:02] <thgilfodrol> ??> Webchat_59500 account/send-email
#954 [20:02] <Absol> Webchat_59500: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#955 [20:02] <Absol> Webchat_59500: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#956 [20:02] <Webchat_59500> I do not have access to the email in which the transaction id or reciept for purchasing it would be
#957 [20:03] <Webchat_59500> i purchased the account years ago, that email i no longer have
#958 [20:04] <thgilfodrol> Webchat_59500: try contacting them anyway- they may still be able to help
#959 [20:04] * CaosWalker [webchat@189-78-109-217.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#960 [20:07] * CaosWalker [webchat@189-78-109-217.dsl.telesp.net.br] has joined #minecrafthelp
#961 [20:07] <CaosWalker> https://paste.ubuntu.com/p/zydJhjqV7B/
#962 [20:08] <CaosWalker> Hello.
#963 [20:08] <CaosWalker> I was disconnected from the room.
#964 [20:11] * sister [webchat@155-97-239-201.usahousing.utah.edu] has joined #minecrafthelp
#965 [20:16] <sister> so my game keeps crashing and I am unsure why it is. So when I launch the game it will seem like everything is working fine and then it will bring me to the main screen of minecraft(where you can pick single player and multiplayer, that screen) and then I cant pick anything and it all just freezes. When I double click or anything like that. It give
#966 [20:16] <sister> me a screen that says something about java has crashed for an unknown reason and then i can either wait for it to respond or i can close it. I have tried waiting and nothing happens. I have tried uninstalling it and re downloading it, neither work. I have tried trouble shooting it and it gives me nothing. so Im not really sure where to go next
#967 [20:17] * CaosWalker [webchat@189-78-109-217.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#968 [20:22] <CubeTheThird> sister, are you getting a crash report?
#969 [20:24] <sister> yes but it only says it crashed for an unknown reason
#970 [20:24] <CubeTheThird> ??> sister launcher/log
#971 [20:24] <sister> its been a couple days with the same reason
#972 [20:24] <Absol> sister: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#973 [20:28] <sister> do i paste it here
#974 [20:28] <CubeTheThird> sister, yes give the link here
#975 [20:29] <sister> https://paste.ubuntu.com/p/MgSwdJnvBb/
#976 [20:32] <CubeTheThird> sister, hmm ok. I'm not seeing any errors there. Let's check your graphics drivers
#977 [20:32] <CubeTheThird> ??> sister win/dxdiag
#978 [20:32] <Absol> sister: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#979 [20:35] <sister> https://paste.ubuntu.com/p/sV6CSFD7wp/
#980 [20:36] <CubeTheThird> sister, is that a laptop or desktop PC?
#981 [20:38] <CubeTheThird> sister, in any case, you have a couple graphics drivers that need updating
#982 [20:38] <CubeTheThird> sister, first, download and install https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=98909
#983 [20:38] <CubeTheThird> sister, and second download and install http://www.nvidia.com/download/driverResults.aspx/135678/en-us
#984 [20:38] <sister> its a laptop and I will do that
#985 [20:46] * BeefInMyCurry [webchat@118-92-19-48.dsl.dyn.ihug.co.nz] has joined #minecrafthelp
#986 [20:48] <BeefInMyCurry> My minecraft keeps crashing on the mojang screen and I cant play the game. Have already tried using the old launcher, re-installing and updated my nvidia drivers and it still doesnt work. Some help would be greatly appreciated!
#987 [20:49] <CubeTheThird> BeefInMyCurry, do you get a crash report?
#988 [20:53] <sister> I tried to install the first one and it said it wasn't authorized on my computer
#989 [20:54] <CubeTheThird> sister, uhg lovely. OK try the second one and we'll work from there
#990 [20:55] <sister> alright
#991 [21:02] * darkmoon2552 [webchat@190.140.21.175] has joined #minecrafthelp
#992 [21:02] <darkmoon2552> i need help i cant log-in in the website
#993 [21:03] <darkmoon2552> help
#994 [21:06] <CubeTheThird> darkmoon2552, what happens when you try?>
#995 [21:10] <sister> Alright that one worked
#996 [21:13] <CubeTheThird> sister, awesome. Next reboot your PC and try the game again. We may have to play with settings a bit
#997 [21:13] <sister> Perfect
#998 [21:13] * sister [webchat@155-97-239-201.usahousing.utah.edu] has quit. (Quit: webchat.esper.net)
#999 [21:17] * Glarpio [webchat@cpe-65-26-48-162.kc.res.rr.com] has joined #minecrafthelp
#1000 [21:19] <Glarpio> When I try to start minecraft i get a "couldn't set pixel format" error
#1001 [21:20] * sister [webchat@155-97-239-201.usahousing.utah.edu] has joined #minecrafthelp
#1002 [21:22] <CubeTheThird> Glarpio, do you have a dxdiag report?
#1003 [21:26] <Glarpio> yes
#1004 [21:26] <Glarpio> https://paste.ubuntu.com/p/ykqtHXpyK7/
#1005 [21:26] <CubeTheThird> Glarpio, one momentr
#1006 [21:26] * darkmoon2552 [webchat@190.140.21.175] has quit. (Quit: webchat.esper.net)
#1007 [21:27] <sister> It still did the same thing
#1008 [21:27] <CubeTheThird> Glarpio, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#1009 [21:27] <CubeTheThird> sister, ok. We might need to configure your system to run the game on your Nvidia graphics instead of the Intel ones. Can you open the Nvidia control panel?
#1010 [21:28] <sister> yes
#1011 [21:29] <CubeTheThird> sister, there, find the section for 3D settings
#1012 [21:30] <Glarpio> how do i downgrade?
#1013 [21:30] <BeefInMyCurry> CubeTheThird yes
#1014 [21:31] <CubeTheThird> Glarpio, you'll either have to restore from a backup (if you have one), or install the older version of windows from a disc
#1015 [21:31] <CubeTheThird> BeefInMyCurry, copy it onto http://paste.ubuntu.com and give the URL here.
#1016 [21:31] <Glarpio> how do you restore a backup?
#1017 [21:32] <CubeTheThird> Glarpio, do you have one?
#1018 [21:33] <Glarpio> how do i check
#1019 [21:34] <CubeTheThird> Glarpio, unless you made a backup yourself when that PC had an older version of windows on it, you don't have one
#1020 [21:36] <BeefInMyCurry> CubeTheThird https://paste.ubuntu.com/p/nVj85pVm66/
#1021 [21:39] <CubeTheThird> BeefInMyCurry, looks like you installed a texture pack that's too large for your computer to handle
#1022 [21:39] <CubeTheThird> ??> BeefInMyCurry win/.minecraft
#1023 [21:39] <Absol> BeefInMyCurry: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1024 [21:39] <BeefInMyCurry> oh i thought it maybe that case
#1025 [21:39] <CubeTheThird> brb
#1026 [21:42] <BeefInMyCurry> CubeTheThird Absol thank you very much it works now!
#1027 [21:54] <sister> CubeTheThird I have the 3D settings available, what should I do next?'
#1028 [22:16] <CubeTheThird> sister, there, you should be able to specify applications to run on the High Performance nvidia card. Choose (or add) Minecraft
#1029 [22:16] <CubeTheThird> sister, also, you may need to manually add java to that list
#1030 [22:22] * ryuu [webchat@66.158.238.249] has joined #minecrafthelp
#1031 [22:22] * akasumi [webchat@c-98-195-10-163.hsd1.tx.comcast.net] has joined #minecrafthelp
#1032 [22:22] <ryuu> I tried to download the latest version of minecraft and it gave an error in downloading the hit3.ogg
#1033 [22:23] <akasumi> I payed for minecraft but cannot access my account I have my payment info
#1034 [22:25] <Andrio> ryuu, do you have ByteFence installed?
#1035 [22:25] <Andrio> akasumi, can you log in at https://account.mojang.com/ ?
#1036 [22:27] <akasumi> yes
#1037 [22:27] <sister> So I have to add both and I dont know what to select for the settings of the program
#1038 [22:27] <ryuu> no
#1039 [22:28] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has joined #minecrafthelp
#1040 [22:29] <Tony_Zierold> I have an error starting my game that error is pixel format not accelerated
#1041 [22:30] <Andrio> akasumi, what happens when you try to log in from the launcher?
#1042 [22:31] <CubeTheThird> sister, just make sure you set it to use the High Performance card. Everything else you don't have to touch
#1043 [22:31] <CubeTheThird> Tony_Zierold, do you have a dxdiag report?
#1044 [22:31] <Andrio> ryuu, click 'Show details' and show us what that tells you
#1045 [22:31] <Tony_Zierold> yes I have one
#1046 [22:31] <Tony_Zierold> it´s in spanish
#1047 [22:31] <Tony_Zierold> https://paste.ubuntu.com/p/XqybVy9Dyb/
#1048 [22:32] <Andrio> Seems to be in English to me.
#1049 [22:32] <CubeTheThird> Tony_Zierold, ok one moment
#1050 [22:32] <ryuu> it wont let me paste it
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#1052 [22:33] <CubeTheThird> Tony_Zierold, download and install the win32 driver: https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?v=t
#1053 [22:33] <Tony_Zierold> ok
#1054 [22:36] * Tony_Zierold [webchat@187-176-67-233.dynamic.axtel.net] has joined #minecrafthelp
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#1057 [22:46] * Tony_Zierold [webchat@pc20116615886.optele.net] has joined #minecrafthelp
#1058 [22:47] <Tony_Zierold> I just download the file you send me
#1059 [22:47] <Tony_Zierold> and it didn´t worked
#1060 [22:48] <CubeTheThird> Tony_Zierold, no errors while installing it?
#1061 [22:49] <Tony_Zierold> yes
#1062 [22:50] <Tony_Zierold> it say "the system does not have the minimum requirements to install the software"
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#1064 [23:02] <CubeTheThird> uhg lovely
#1065 [23:03] <CubeTheThird> Tony_Zierold, one sec I'll try finding a different one
#1066 [23:06] * Tony_Zierold [webchat@pc20116615886.optele.net] has joined #minecrafthelp
#1067 [23:06] <Tony_Zierold> sorry I´m back
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#1070 [23:13] <CubeTheThird> Tony_Zierold, looks like Asus hasn't offered any drivers for your card in many years, so we'll have to try manually installing it
#1071 [23:13] <CubeTheThird> Tony_Zierold, can you go back to https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?v=t
#1072 [23:13] <CubeTheThird> Tony_Zierold, and get the win32 zip instead of exe?
#1073 [23:13] <Tony_Zierold> ok
#1074 [23:15] <CubeTheThird> Tony_Zierold, once you have it, extract the zip into a new folder
#1075 [23:15] <Tony_Zierold> ok
#1076 [23:15] <Tony_Zierold> the folder has to be with a specific name
#1077 [23:15] <Tony_Zierold> ??
#1078 [23:16] <CubeTheThird> Tony_Zierold, no the name doesn't matter
#1079 [23:16] <Tony_Zierold> ok
#1080 [23:16] * Eddy [webchat@172.58.11.247] has joined #minecrafthelp
#1081 [23:17] <Eddy> Hello, can someone help me with this situation. Thank you in advance!
#1082 [23:17] <CubeTheThird> Eddy, what situation?
#1083 [23:18] <Eddy> I cant paste the code that Minecraft provided
#1084 [23:18] <Tony_Zierold> ready
#1085 [23:18] <Eddy> Unable to start Java.
#1086 [23:18] <Eddy> Filename on disk: javaw.exe
#1087 [23:19] <Eddy> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#1088 [23:19] <CubeTheThird> Tony_Zierold, ok, first try running the setup (or setup.exe) in that folder
#1089 [23:19] <Eddy> Exists: file
#1090 [23:19] <CubeTheThird> Eddy, can you go to C:\Program Files (x86)\Minecraft
#1091 [23:19] <Eddy> alright sec
#1092 [23:20] <Eddy> ok found it
#1093 [23:20] <Eddy> now?
#1094 [23:20] <CubeTheThird> Eddy, there, delete the runtime folder, then close and re-open the launcher to try again
#1095 [23:21] <Eddy> Alright. I'll do that now. I may add I just downloaded MC first time in a year 15 mins ago
#1096 [23:21] <Tony_Zierold> the only setup file I have is Setup.if2
#1097 [23:22] <Tony_Zierold> and I cant open it
#1098 [23:25] <CubeTheThird> Tony_Zierold, hmm what about igxpin
#1099 [23:25] <Eddy> CubeTheThird Same error message unfortunately =\
#1100 [23:25] <CubeTheThird> Eddy, and what's the full error message?
#1101 [23:25] <Eddy> its those 4 lines I sent in the chat
#1102 [23:25] <Tony_Zierold> ready
#1103 [23:26] <Tony_Zierold> that file did worked
#1104 [23:26] <CubeTheThird> ??> Eddy launcher/log
#1105 [23:26] <Absol> Eddy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1106 [23:27] <Eddy> https://paste.ubuntu.com/p/HCX6V7GDcJ/
#1107 [23:28] <CubeTheThird> Eddy, hmm odd. Can you try opening the launcher as administrator?
#1108 [23:29] <Eddy> As I press play it says waiting for log output but doesn't begin loading.
#1109 [23:30] <Eddy> on the logs screen
#1110 [23:30] <Eddy> I will try that now CubeTheThird thank you for the assistance
#1111 [23:31] <Eddy> same issue. it says "Error :(" Unable to start java
#1112 [23:31] <Tony_Zierold> the instalation have finished
#1113 [23:31] <Eddy> and the code is what I sent in paste bin link
#1114 [23:31] <Eddy> says error details:Access is Denied even though I'm only user of this PC
#1115 [23:32] <CubeTheThird> Eddy, what anti-virus and firewall software do you have?
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#1117 [23:32] <Eddy> Vipre
#1118 [23:32] <Eddy> oooh
#1119 [23:33] <CubeTheThird> hmm never heard of that one
#1120 [23:33] <Eddy> I disabled firewall and Active protection and it worked
#1121 [23:33] <Eddy> wow thank you very much idk why that is. going to have to weaken protection or something..
#1122 [23:33] <CubeTheThird> oh good! glad we figured that out
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#1124 [23:35] <Eddy> Yes thank you so much CubeTheThird it goes very much appreciated
#1125 [23:35] <CubeTheThird> no problem :3
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#1128 [23:37] <Tony_Zierold> ok I reboot my pc let´s see if this worked
#1129 [23:38] <Tony_Zierold> it did
#1130 [23:38] <Tony_Zierold> thks
#1131 [23:38] <Tony_Zierold> a lot
#1132 [23:38] <Monabella13> Every time I open Minecraft up it doesn't respond. I was playing the game about a week ago, and everything was working fine. Now I'm trying to open it and once it reaches the main page the little spinning wheel appears, then I have to close the program. I've gotten rid of the mods, so that shouldn't be the issue. I restarted my pc to see if that di
#1133 [23:38] <Monabella13> d anything. But no, so lastly I deleted minecraft and re-installed an nothing helped.
#1134 [23:39] <Monabella13> sorry for the long message~
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#1137 [23:40] <Eddy> My PC is not too old 1TB 4GB ram and MC being unbearably slow any suggestions/possibilities?
#1138 [23:41] <CubeTheThird> Monabella13, do you get a crash report?
#1139 [23:41] <CubeTheThird> Eddy, hmm. We can take a look at your graphics drivers
#1140 [23:41] <CubeTheThird> ??> Eddy win/dxdiag
#1141 [23:41] <Absol> Eddy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1143 [23:42] <Monabella13> Yes I do
#1144 [23:42] <CubeTheThird> Monabella13, copy it onto http://paste.ubuntu.com and give the URL here.
#1145 [23:43] <Monabella13> Oh wait nevermind
#1146 [23:43] <Monabella13> I dont get one
#1147 [23:44] <Monabella13> all it says is "An unexpected issue occured and the game has crashed. We're sorry for the inconvenience."
#1148 [23:44] <CubeTheThird> Monabella13, ok. can you open the .minecraft folder?
#1149 [23:45] <Eddy> Alright I have the dxdiag text file now?
#1150 [23:45] <CubeTheThird> Eddy, paste it onto http://paste.ubuntu.com and give the URL here.
#1151 [23:46] <littlehav0c> Hi, so I've been having this error since I logged on to my computer. The error is that when I go to twitch, load up any modded minecraft pack (the ones I've loaded so far have been v2.0 of the direwolf20 pack, and all the mods 3 lite.), and I'll get to the main screen fine, but when I try to create a world / load into one, it'll load for a while (s
#1152 [23:46] <littlehav0c> aying generating terrain and such) until it crashes and says "
#1153 [23:46] <littlehav0c> The game crashed whilst updating screen events Error: java.lang.IllegalStateException: failed to create a child event loop" Help?
#1154 [23:47] <Eddy> https://paste.ubuntu.com/p/6PvsdT8v2B/
#1155 [23:47] <CubeTheThird> littlehav0c, what anti-virus and firewall software do you have?
#1156 [23:47] <littlehav0c> avast premium
#1157 [23:47] <littlehav0c> my firewall says it'
#1158 [23:47] <littlehav0c> it's currently off though
#1159 [23:49] <Monabella13> Okay, I opened the .minecraft folder
#1160 [23:49] <CubeTheThird> littlehav0c, I've seen avast cause this issue, though typically with broken installs. Might you be able to uninstall and reinstall it?
#1161 [23:49] <littlehav0c> sure
#1162 [23:49] <CubeTheThird> Monabella13, there, do you see a crash reports folder?
#1163 [23:49] <CubeTheThird> Eddy, hmm when you say the game is slow, do you mean low FPS?
#1164 [23:49] <Eddy> CubeTheThird Like it is just insanely slow I would say yeah low FPS the delay makes it literally unplayable
#1165 [23:50] <CubeTheThird> Eddy, ok. Looks like your graphics drivers are fairly out of date. Lemme grab you a download to update
#1166 [23:50] <Monabella13> Yes
#1167 [23:50] <littlehav0c> also when I try to click on "view crash report" nothing happens
#1168 [23:51] <Monabella13> the Crash-Report
#1169 [23:51] <CubeTheThird> Eddy, ok try download and install https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=87261
#1170 [23:51] <CubeTheThird> Monabella13, ok in there, find the newest crash report. Copy the text in it onto http://paste.ubuntu.com and give the URL here.
#1171 [23:51] <Monabella13> It has nothing from today in it :/
#1172 [23:51] <CubeTheThird> Monabella13, are you on Windows, Mac, or Linux?
#1173 [23:52] <Monabella13> Windows
#1174 [23:52] <Monabella13> I'm currently using Windows 10
#1175 [23:52] <CubeTheThird> Monabella13, hmm. let's try first doing a clean install of the game
#1176 [23:52] <CubeTheThird> ??> Monabella13 win/reinst
#1177 [23:52] <Absol> Monabella13: You may need to reinstall the locally installed files that Minecraft puts into place.
#1178 [23:52] <Absol> Monabella13: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1180 [23:53] <littlehav0c> here's my crash report, if it's helpful. Meanwhile I'll uninstall and reinstall avast
#1181 [23:53] <littlehav0c> https://paste.ubuntu.com/p/NrWX2HRRQX/
#1182 [23:54] <littlehav0c> would instead repairing avast work?
#1183 [23:55] <CubeTheThird> littlehav0c, umm if that's an option you can try it. I dono if it will work
#1184 [23:55] <littlehav0c> ok
#1185 [23:55] <Monabella13> Can I also delete the Saves?
#1186 [23:55] <CubeTheThird> Monabella13, you can if you want. That's where singleplayer games go
#1187 [23:56] <Monabella13> Okay! I deleted everything
#1188 [23:56] <CubeTheThird> Monabella13, ok close and re-open the launcher and try it again
#1189 [23:58] <Monabella13> Okay, It is re-downloading
#1190 [23:59] <Eddy> CubeTheThird I downloaded the software from link it says "The driver being installed is not validated for this computer"
#1191 [23:59] <Eddy> after trying to install it.
#1192 [23:59] <CubeTheThird> uhg lovely
#1193 [23:59] <Eddy> I'm sorry