#1 [00:00] <CubeTheThird> Eddy, I'll have to try finding drivers from HP, but I'll need your PC model number
#2 [00:00] <Eddy> :(
#3 [00:00] <CubeTheThird> ??> Eddy oem/hp/product-number
#4 [00:00] <Absol> Eddy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#5 [00:00] <Absol> Eddy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#6 [00:00] <Monabella13> Okay, I clicked play, but before it opened the main window, it says "Error :(" "Unable to save download. ms_my.lang"
#7 [00:01] <CubeTheThird> ??> Monabella13 av/bytefence
#8 [00:01] <Absol> Monabella13: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#9 [00:01] <Monabella13> I closed out of it, and clicked play
#10 [00:01] <Monabella13> okay thank you.
#11 [00:01] <Eddy> P3X72UA#ABA
#12 [00:02] <Eddy> Damn you guys are good.
#13 [00:03] <Eddy> Thats the product number
#14 [00:04] <CubeTheThird> Eddy, huh looks like HP actually bothered to release updates. Try this one: https://ftp.hp.com/pub/softpaq/sp85001-85500/sp85422.exe
#15 [00:05] * Sam [webchat@74-195-46-4.sndrcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#16 [00:07] <Sam> hi having some trouble even getting the launcher to pop up. my screen changes aspect ratio and a minecraft window pops up but it stayes black
#17 [00:08] <CubeTheThird> Sam, is this when you open the launcher, or when you press play?
#18 [00:08] <Sam> when i open the launcher
#19 [00:09] <CubeTheThird> Sam, hmm. let's check your graphics drivers
#20 [00:09] <CubeTheThird> ??> Sam win/dxdiag
#21 [00:09] <Absol> Sam: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#22 [00:09] <Sam> updated them just a few days ago, they should be good
#23 [00:09] <Sam> all my other games work on them
#24 [00:10] <Monabella13> Okay I got rid of Bytefence
#25 [00:10] <CubeTheThird> Monabella13, ok try now
#26 [00:10] <Monabella13> Okay, one moment please~
#27 [00:10] <CubeTheThird> Sam, hmm can you follow the instructions anyways? there's a couple things I can check
#28 [00:11] <Sam> yep, doing that now
#29 [00:13] <Monabella13> Okay, I did everything, and I opened it up, and It's still not responding.
#30 [00:14] <CubeTheThird> Monabella13, hmm ok. Let's check your graphics drivers then
#31 [00:14] <CubeTheThird> ??> Monabella13 win/dxdiag
#32 [00:14] <Absol> Monabella13: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#34 [00:16] * Monabella13 [webchat@cpe-67-11-26-214.satx.res.rr.com] has joined #minecrafthelp
#35 [00:16] <Monabella13> I'm back
#36 [00:17] <CubeTheThird> Monabella13, do you have the report?
#37 [00:17] <Sam> okay used ubuntu on my dirx info, and its directing me to more coustomer support
#38 [00:17] <Sam> should i paste the url here?
#39 [00:17] <CubeTheThird> Sam, umm... what? you just need to give the link here... like in the pictures
#40 [00:17] <CubeTheThird> yes
#41 [00:19] <Sam> https://paste.ubuntu.com/p/vnPGwdjCMn/
#42 [00:19] <Sam> that what you need?
#43 [00:19] <CubeTheThird> Sam, I'm going to assume you updated your nvidia, but not your intel graphics?
#44 [00:20] * Sam [webchat@74-195-46-4.sndrcmtc01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#45 [00:20] * Sam [webchat@74-195-46-4.sndrcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#46 [00:21] <Sam> accidentially closed chrome, and no i havent updated my intel drivers
#47 [00:22] <CubeTheThird> Sam, ok. Let's start by updating those. One sec I'll find you a link
#48 [00:22] <Monabella13> yes i downloaded it on the paste.ubuntu
#49 [00:22] <Monabella13> how to I give it to you?
#50 [00:23] <Sam> thanks, youve been really helpful thus far
#51 [00:23] <CubeTheThird> Sam, download and install https://downloadcenter.intel.com/download/27847/Graphics-Intel-Graphics-Driver-for-Windows-10?product=96551
#52 [00:23] <CubeTheThird> Monabella13, copy the link from the address bar. You can press f6 to highlight it
#53 [00:24] <Monabella13> https://paste.ubuntu.com/p/Wz3k4Nr5W4/plain/
#54 [00:25] <CubeTheThird> Monabella13, you didn't paste the full report onto the website
#55 [00:25] <Monabella13> ah okay hold on
#56 [00:27] <Eddy> CubeTheThird Thank you so much! the driver download worked much faster now
#57 [00:27] <Monabella13> https://paste.ubuntu.com/p/Pm9HmZbmHN/plain/
#58 [00:28] <CubeTheThird> Eddy, oh awesome!
#59 [00:28] <Sam> that wasnt the right driver so i dug up the right one, installing now
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#61 [00:29] <CubeTheThird> Monabella13, hmm well it looks like you have nvidia drivers that could use updating
#62 [00:29] <Eddy> also quick very small detail not sure if can be fixed
#63 [00:29] <Monabella13> nvidia?
#64 [00:29] <CubeTheThird> Monabella13, download and install http://www.nvidia.com/download/driverResults.aspx/135678/en-us
#65 [00:30] <Eddy> I have laptop, use mousepad not mouse. when i walk i cant move camera any suggestion?
#66 [00:30] <CubeTheThird> Eddy, I'm guessing your trackpad drivers are set to disable it when you're typing
#67 [00:30] <Monabella13> It's installing :)
#68 [00:31] <Eddy> Ah. how can I not do that lol
#69 [00:31] <CubeTheThird> Eddy, you'll have to check your system's mouse and keyboard settings about that
#70 [00:32] <CubeTheThird> sorry I g2g
#71 [00:33] * Sebastian721 [webchat@ip190-5-157-220.intercom.com.sv] has joined #minecrafthelp
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#73 [00:36] <Sebastian721> I had problems with the new minecraft launcher. Currently he will not let me in saying the following AN unexpected error has ocurred and the game has stopped working
#74 [00:36] <Sebastian721> can someone help me
#75 [00:40] * Sam [webchat@74-195-46-4.sndrcmtc01.res.dyn.suddenlink.net] has joined #minecrafthelp
#76 [00:41] <Monabella13> Okay so installing NVIDIA, It's half way done.
#77 [00:41] <Sebastian721> umm what_
#78 [00:42] <Sam> okay uninstalled old drivers and installed new, restarted, and same issue. changes my aspect ratio opens a launcher window that stays black
#79 [00:42] <Sebastian721> ok thanks
#80 [00:43] * Sebastian721 [webchat@ip190-5-157-220.intercom.com.sv] has quit. (Quit: webchat.esper.net)
#81 [00:44] * Sebastian721 [webchat@ip190-5-157-220.intercom.com.sv] has joined #minecrafthelp
#82 [00:44] <Sebastian721> i have a problem with my minecraft the game crashed and it doesnt let me get in and play
#83 [00:45] <Sebastian721> the error says AND UNEXPECTED ERROR HAS BEED DETECTED AND THE GAME HAS STOPPED WORKING
#84 [00:45] <Sebastian721> what do i do_
#85 [00:45] * Eddy [webchat@172.58.11.247] has quit. (Quit: webchat.esper.net)
#86 [00:48] <Monabella13> Okay I downloaded and Installed NVIDIA
#87 [00:48] * Sam [webchat@74-195-46-4.sndrcmtc01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#88 [00:49] <Monabella13> Minecraft isn't reponding
#89 [00:50] <Monabella13> hello
#90 [00:51] <Monabella13> Is anyone there?\
#91 [00:52] * Monabella13 [webchat@cpe-67-11-26-214.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
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#95 [01:50] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#96 [02:25] * KingHenry [webchat@cpe-101-182-19-58.vb04.vic.asp.telstra.net] has joined #minecrafthelp
#97 [02:26] <KingHenry> When I click play, an error box comes up saying 'unable to locate the java run time'
#98 [03:16] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#99 [04:12] * Kingz [webchat@203.101.167.44] has joined #minecrafthelp
#100 [04:12] <Kingz> anyone Online that can help me?
#101 [04:43] <Kingz> Anyone
#102 [04:43] <Kingz> Who can help me please
#103 [04:50] * Agni22 [webchat@eug66.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#104 [04:53] <Kingz> Hello
#105 [04:53] <Kingz> Anyone here?
#106 [04:59] * Agni22 [webchat@eug66.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#107 [06:05] * mikew02 [webchat@e229117.upc-e.chello.nl] has joined #minecrafthelp
#108 [06:05] <mikew02> hello, i can't find my minecraft folder
#109 [06:06] * mikew02 [webchat@e229117.upc-e.chello.nl] has quit. (Client Quit)
#110 [06:06] * mikew02 [webchat@e229117.upc-e.chello.nl] has joined #minecrafthelp
#111 [06:07] <mikew02> hello, i can't find my minecraft folder
#112 [06:07] <mikew02> i know where it is but now didn't is there
#113 [06:07] <mikew02> (sorry for my bad english)
#114 [06:10] <mikew02> by the application support isn't minecraft
#115 [06:12] * mikew02 [webchat@e229117.upc-e.chello.nl] has quit. (Quit: webchat.esper.net)
#116 [06:15] * mikew [webchat@e229117.upc-e.chello.nl] has joined #minecrafthelp
#117 [06:15] <mikew> hello, i can't find my minecraft folder in the map application support
#118 [06:15] <mikew> i use mac btw
#119 [06:16] * mikew [webchat@e229117.upc-e.chello.nl] has quit. (Client Quit)
#120 [06:44] * lENNY [webchat@62.175.246.108.static.riosat.com] has joined #minecrafthelp
#121 [06:46] <lENNY> Hey, I need help, Once I join a minecraft Server, it always kicks me saying "Internal Exception Java io.IOException forcibly closed by remote host"
#122 [06:49] * lENNY [webchat@62.175.246.108.static.riosat.com] has quit. (Client Quit)
#123 [06:58] * bildramer [~bildramer@p2003004D8D2A8E00A1610E3E327A030B.dip0.t-ipconnect.de] has quit. (Ping timeout: 182 seconds)
#124 [06:59] * bildramer [~bildramer@p2003004D8D2A8E00E57EF4DBC6C18995.dip0.t-ipconnect.de] has joined #minecrafthelp
#125 [08:02] * deniaiqbal [webchat@36.65.84.171] has joined #minecrafthelp
#126 [08:02] <deniaiqbal> please java.lang.NullPointerException: group please fix it
#127 [08:12] * sg [webchat@75.35.112.219] has joined #minecrafthelp
#128 [08:12] <sg> Unable to locate Java Runtime - need help please
#129 [08:14] * sg [webchat@75.35.112.219] has quit. (Client Quit)
#130 [08:32] * Amy [webchat@46.186.246.74] has joined #minecrafthelp
#131 [08:34] <Amy> My minecraft has been crashing everytime the main menu appears, shall i send the logs?
#132 [08:42] * Amy8 [webchat@46.186.246.74] has joined #minecrafthelp
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#134 [08:47] * Vodkaholic [webchat@mail.garcia-lax.de] has joined #minecrafthelp
#135 [08:47] * Vodkaholic [webchat@mail.garcia-lax.de] has quit. (Client Quit)
#136 [08:51] * Justin [webchat@86.63.16.244] has joined #minecrafthelp
#137 [08:53] <Justin> Hey, i have a weird problem, i bought minecraft from my nephew and now they've lost the login details and email i set up for them. The only infomation i have it the bank card i bought the game with, is there any way i can get it back for them?
#138 [08:53] <Lord_Ralex> ??> Justin mojang/email
#139 [08:53] <Absol> Justin: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#140 [08:53] <Absol> Justin: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#141 [08:53] <Justin> thank you very much
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#144 [08:59] * Webchat_25274 [webchat@176-142-55-238.abo.bbox.fr] has joined #minecrafthelp
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#146 [09:00] <BucketSama> I have recently purchased Minecraft, however, whenever I try and make a world, or load one, It just gets stuck on the dirt block loading screen. I have to manually shut down the launcher in order to close it. Is there any way I can fix this?
#147 [09:04] * Gabrysiaa_ [webchat@public-gprs370572.centertel.pl] has joined #minecrafthelp
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#149 [09:07] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has joined #minecrafthelp
#150 [09:09] * kINGZ [webchat@203.101.167.44] has joined #minecrafthelp
#151 [09:09] <kINGZ> hey?
#152 [09:14] * kINGZ [webchat@203.101.167.44] has quit. (Quit: webchat.esper.net)
#153 [09:40] * Elle [webchat@c-67-165-54-67.hsd1.pa.comcast.net] has joined #minecrafthelp
#154 [09:40] <Elle> hey guys, anyone around?
#155 [09:44] * Lapo [webchat@ip5450967a.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#156 [09:46] <Lapo> Hello, when I try to open Minecraft from the launcher, I'm greeted with a message that says the ''Java version'' couldn't be found. I would like some help with this.
#157 [09:51] * Elle [webchat@c-67-165-54-67.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#158 [09:54] <Lapo> If anyone has read my question, type % in the chat
#159 [09:54] * shadow [webchat@210.72.199.146.dyn.plus.net] has joined #minecrafthelp
#160 [09:55] * shadow [webchat@210.72.199.146.dyn.plus.net] has quit. (Client Quit)
#161 [10:03] <Andrio> Lapo, tried reinstalling the launcher?
#162 [10:04] <Lapo> I'm doing that as we speak
#163 [10:04] * hippo [webchat@51-171-156-4-dynamic.agg1.bte.rsl-rtd.eircom.net] has joined #minecrafthelp
#164 [10:05] <hippo> my minecraft wont download a update and i havent got bytefence on my pc
#165 [10:05] <Andrio> ok
#166 [10:06] * hippo [webchat@51-171-156-4-dynamic.agg1.bte.rsl-rtd.eircom.net] has quit. (Client Quit)
#167 [10:08] <Lapo> That did it. Thanks for the help
#168 [10:09] * hippo [webchat@51-171-156-4-dynamic.agg1.bte.rsl-rtd.eircom.net] has joined #minecrafthelp
#169 [10:10] <hippo> i cant download or save a update on my minecraft and i dont have a antivirus on either
#170 [10:10] <Andrio> oh.
#171 [10:10] <hippo> what do i do
#172 [10:11] <Andrio> hippo, what happens when you try?
#173 [10:11] <hippo> it says unable to save download
#174 [10:13] <hippo> ?
#175 [10:14] <urielsalis> ??> hippo tools/hjt
#176 [10:14] <Absol> hippo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#177 [10:14] <Absol> hippo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#178 [10:14] * hippo [webchat@51-171-156-4-dynamic.agg1.bte.rsl-rtd.eircom.net] has quit. (Quit: webchat.esper.net)
#179 [10:20] * Webchat_29656 [webchat@177.84.83.250] has joined #minecrafthelp
#180 [10:21] * Webchat_29656 [webchat@177.84.83.250] has quit. (Client Quit)
#181 [10:46] * MateusPaglione [webchat@177-106-187-147.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#182 [10:46] <MateusPaglione> hi
#183 [10:46] <MateusPaglione> hi
#184 [10:46] <MateusPaglione> my minecraft not unlock the achiviements
#185 [10:47] <MateusPaglione> help me?
#186 [10:47] * MateusPaglione [webchat@177-106-187-147.xd-dynamic.algarnetsuper.com.br] has quit. (Client Quit)
#187 [10:59] * Webchat_37251 [webchat@c-174-50-238-117.hsd1.tn.comcast.net] has joined #minecrafthelp
#188 [11:03] <Webchat_37251> okay so for some reason my minecraft launcher says that it is updated to version 1.12.2, but when im actually in a world, nothing appears to have had updated
#189 [11:04] * BucketSama [webchat@67.255.85.188] has joined #minecrafthelp
#190 [11:04] * NatsukoShiro [webchat@ip-5-146-194-128.unitymediagroup.de] has joined #minecrafthelp
#191 [11:04] <NatsukoShiro> Hello
#192 [11:04] <NatsukoShiro> My Minecraft doesnt start
#193 [11:04] <Webchat_37251> again, for some reason my minecraft launcher says that it is updated to version 1.12.2, but when im actually in a world, nothing appears to have had updated
#194 [11:05] <NatsukoShiro> My Minecraft launcher dont START
#195 [11:05] <NatsukoShiro> please help
#196 [11:05] <BucketSama> The IRC disconnected me before I could See any answers to my problem
#197 [11:06] <NatsukoShiro> IS ANY MOD HERE
#198 [11:06] <NatsukoShiro> OR OWNER
#199 [11:06] <NatsukoShiro> I REALLY NEED HELP!!
#200 [11:06] * Webchat_37251 is now known as macy
#201 [11:06] <urielsalis> NatsukoShiro, calm down
#202 [11:07] <NatsukoShiro> OKay
#203 [11:07] <urielsalis> NatsukoShiro, what is your issue?
#204 [11:07] <NatsukoShiro> My Minecraft dont start
#205 [11:07] <urielsalis> hi BucketSama, what is your issue?
#206 [11:07] <NatsukoShiro> (sorry for my bad english)
#207 [11:07] <urielsalis> NatsukoShiro, can you be more specific?
#208 [11:07] <NatsukoShiro> I cant start minecraft, ist says:
#209 [11:08] <NatsukoShiro> Die nativen Dateien konnten nicht extrahiert werden.
#210 [11:08] <NatsukoShiro> (german)
#211 [11:08] <BucketSama> Minecraft will not load worlds, or create them. It just sticks on the dirt screen, until I go into task manager and shut the javascript down.
#212 [11:08] <urielsalis> ??> NatsukoShiro win/reinst
#213 [11:08] <Absol> NatsukoShiro: You may need to reinstall the locally installed files that Minecraft puts into place.
#214 [11:08] <Absol> NatsukoShiro: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#215 [11:08] <urielsalis> ??> BucketSama win/reinst
#216 [11:08] <Absol> BucketSama: You may need to reinstall the locally installed files that Minecraft puts into place.
#217 [11:08] <Absol> BucketSama: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#218 [11:09] <NatsukoShiro> ty
#219 [11:09] <BucketSama> Thank you
#220 [11:10] <macy> does anyone know how to help with my problem?
#221 [11:10] <macy> for some reason my minecraft launcher says that it is updated to version 1.12.2, but when im actually in a world, nothing appears to have had updated
#222 [11:22] * thelounge38 [webchat@vtelinet-66-220-238-169.vermontel.net] has joined #minecrafthelp
#223 [11:23] * thelounge38 is now known as AuntSissy
#224 [11:25] * FuriousMaxi [webchat@netacc-gpn-4-28-34.pool.telenor.hu] has joined #minecrafthelp
#225 [11:26] <FuriousMaxi> Hi
#226 [11:27] <FuriousMaxi> My minecraft didnt starting, becouse Java running area can't find
#227 [11:27] <BucketSama> The problem is still happening.
#228 [11:28] <FuriousMaxi> cuple minutes before I uninstall and install Minecraft 1.12.2
#229 [11:29] <FuriousMaxi> I have payed program and registered...
#230 [11:29] <urielsalis> ??> FuriousMaxi win/reinst
#231 [11:29] <Absol> FuriousMaxi: You may need to reinstall the locally installed files that Minecraft puts into place.
#232 [11:29] <Absol> FuriousMaxi: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#233 [11:29] <FuriousMaxi> I have Win 7 Ultimate...system..
#234 [11:30] <urielsalis> macy, the launcher updated, or the game updated?
#235 [11:30] <urielsalis> FuriousMaxi, same instructions
#236 [11:31] <AuntSissy> Minecraft has deleted everything execpt my account when I put Java runtime in the .minecraft when it asked for it. But when I went into the saves folder inside of .minecraft everything was still there. I don't what to do, please help.
#237 [11:31] * pinguinesra [webchat@static-145.132.215.93.ip.telfort.nl] has joined #minecrafthelp
#238 [11:31] <pinguinesra> Hello
#239 [11:32] <BucketSama> Even after reinstalling the local files, Minecraft still freezes at the dirt block screen when i try to load or create a world
#240 [11:32] <pinguinesra> can anybody help me
#241 [11:32] <pinguinesra> i can't play minecraft
#242 [11:32] * pinguinesra [webchat@static-145.132.215.93.ip.telfort.nl] has quit. (Client Quit)
#243 [11:34] <AuntSissy> Can someone help me?
#244 [11:35] <FuriousMaxi> Hi
#245 [11:35] <FuriousMaxi> I'm again
#246 [11:35] <FuriousMaxi> My minecraft didnt starting, becouse Java running area can't find
#247 [11:36] <urielsalis> ??> AuntSissy win/reinst
#248 [11:36] <Absol> AuntSissy: You may need to reinstall the locally installed files that Minecraft puts into place.
#249 [11:36] <Absol> AuntSissy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#250 [11:37] <urielsalis> BucketSama, how long are you waiting?
#251 [11:37] <FuriousMaxi> I'm deleting from the saves directory everithing, trzing to start Minecraft, and same problem.. Nothing changes..
#252 [11:37] <urielsalis> FuriousMaxi, can you give us the full log?
#253 [11:37] <urielsalis> ??> FuriousMaxi launcher/log
#254 [11:37] <Absol> FuriousMaxi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#255 [11:38] <BucketSama> I've been waiting for 5 minutes now, it's still on the screen
#256 [11:38] * Webchat_88457 [webchat@93.107.8.6] has joined #minecrafthelp
#257 [11:39] <urielsalis> ??> BucketSama win/dxdiag
#258 [11:39] <Absol> BucketSama: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#259 [11:40] <Webchat_88457> Hello, every time I try and start the launcher, I keep receiving an error report saying that it is unable to locate the Java run time, I'm wondering if there's a way to fix this?
#260 [11:40] <urielsalis> ??> Webchat_88457 win/reinst
#261 [11:40] <Absol> Webchat_88457: You may need to reinstall the locally installed files that Minecraft puts into place.
#262 [11:40] <Absol> Webchat_88457: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#263 [11:41] * AuntSissy [webchat@vtelinet-66-220-238-169.vermontel.net] has quit. (Quit: webchat.esper.net)
#264 [11:45] <BucketSama> https://paste.ubuntu.com/p/HN9JWRFk62/ Here is the DxDiag information
#265 [11:47] <FuriousMaxi> I do everithing what you , but doz'nt work.. Any solution?
#266 [11:50] <BucketSama> Please give me a way to fix this
#267 [11:56] * CaosWalker [webchat@191-193-65-232.user.vivozap.com.br] has joined #minecrafthelp
#268 [12:03] <CaosWalker> Hello
#269 [12:04] * macy [webchat@c-174-50-238-117.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#270 [12:04] <CaosWalker> My game is not loaded in the world.
#271 [12:13] * BucketSama [webchat@67.255.85.188] has quit. (Quit: webchat.esper.net)
#272 [12:15] * BucketSama [webchat@67.255.85.188] has joined #minecrafthelp
#273 [12:16] <BucketSama> Minecraft refuses to load past the dirt block screen. I have the DxDiag information here https://paste.ubuntu.com/p/HN9JWRFk62/
#274 [12:16] <BucketSama> I have tried reinstalling the files and it doesn't work
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#279 [12:35] <BucketSama> Should i try deleting and then reinstalling Minecraft?
#280 [12:37] <ryan> hey, just installed minecraft on my new laptop and clicked download on the launcher, came up with "Failed to download file. calm1.ogg" any ideas on what I can do?
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#282 [12:46] * corasosito [webchat@201.150.73.94.cable.dyn.cableonline.com.mx] has joined #minecrafthelp
#283 [12:46] <corasosito> logou
#284 [12:46] <corasosito> como en tro maicraft
#285 [12:48] * corasosito [webchat@201.150.73.94.cable.dyn.cableonline.com.mx] has quit. (Client Quit)
#286 [12:57] * Bjoernen321 [webchat@93-178-174-47-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#287 [12:58] <Bjoernen321> Hey guys, i have just decided to play Minecraft once again, however last time i played was about 6 years ago or so. This means i have to migrate my old Minecraft account to the new Mojang. However i have forgotten my Username, and i see no way to contact support on the Mojang site or to get your old password. Any suggestions?
#288 [12:59] <GreyVulpine> Bjoernen321 - Send in a support ticket to Mojang's Customer Support using: https://help.mojang.com/customer/portal/emails/new
#289 [12:59] <Bjoernen321> How long is respond time? :)
#290 [13:03] <BucketSama> I have now officially been waiting 30 minutes since reinstalling minecraft, and the dirt block screen is still there
#291 [13:11] * Yami [webchat@174-20-158-28.mpls.qwest.net] has joined #minecrafthelp
#292 [13:12] <Yami> Hey so when I try to reset my minecraft password it says that the email is not associated with any account but I clearly have emails from before and I had an account.
#293 [13:13] <Yami> would anyone be able to help me
#294 [13:27] * DSWARIO [webchat@c-24-3-234-206.hsd1.pa.comcast.net] has joined #minecrafthelp
#295 [13:27] <DSWARIO> im having trouble saying that my system could not fid the path to this file :/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#296 [13:29] <DSWARIO> Can anyone help me
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#298 [13:56] * Webchat_20268 [webchat@170.178.240.84] has joined #minecrafthelp
#299 [13:57] <Webchat_20268> I KEEP TRYING TO CHange the name of my minecraft account but it just says, "checking username and password" and doesn't get anything done
#300 [14:03] * Webchat_20268 [webchat@170.178.240.84] has quit. (Quit: webchat.esper.net)
#301 [14:07] * thelounge11 [webchat@adsl92-86-54-201.romtelecom.net] has joined #minecrafthelp
#302 [14:07] <thelounge11> hello i have a problem
#303 [14:08] <thelounge11> i am at a friend house and i want to connect to my account and my account is older and i forgot the special answer and the email too, i tried to log in my email with my reserve email but i cannot. how can you help me?
#304 [14:29] * AccuratePLaymaker [webchat@71.184.53.179.d.dyn.claro.net.do] has joined #minecrafthelp
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#307 [14:48] <thelounge95> zumbi games
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#312 [14:57] * Webchat_39441 [webchat@200.223.151.178.triolan.net] has joined #minecrafthelp
#313 [14:57] <Ethan> hi i once had minecraft on my windows 10 laptop and then my laptop broke and now got a new laptop with my same email and details and i cannot get my minecraft back is this something that can happen often?
#314 [14:57] * Webchat_39441 [webchat@200.223.151.178.triolan.net] has quit. (Client Quit)
#315 [14:58] <Ethan> ...
#316 [14:59] * Ethan [webchat@cpc1-lewi19-2-0-cust374.2-4.cable.virginm.net] has quit. (Client Quit)
#317 [15:03] * thelounge21 [webchat@46.186.246.74] has joined #minecrafthelp
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#319 [15:05] * thelounge11 [webchat@adsl92-86-54-201.romtelecom.net] has quit. (Quit: webchat.esper.net)
#320 [15:05] <thelounge21> I have my crash log here https://paste.ubuntu.com/p/JZ3cQzsQSV/ can anyone help me please?
#321 [15:08] * AlmondMilk [webchat@46.186.246.74] has joined #minecrafthelp
#322 [15:09] <AlmondMilk> i have my crash log here https://paste.ubuntu.com/p/JZ3cQzsQSV/ can anyone help me please?
#323 [15:10] <Mineverso> (I don't speak english very well, so forgive me if you don't understand something.) Hello, I'll get straight to the point, I have a problem with Minecraft, the problem is that I need to update Intel drivers, but I there's no more updates for them, so, I don't know what to do, here's a link with the DxDiag report: https://paste.ubuntu.com/p/VRw8hy9q
#324 [15:10] <Mineverso> kz/
#325 [15:22] <Lord_Ralex> Mineverso, your computer is not supported on Windows 10.
#326 [15:25] <Mineverso> Really?
#327 [15:25] <Lord_Ralex> Really.
#328 [15:25] <Mineverso> Oh well
#329 [15:26] <Mineverso> :(
#330 [15:30] * Mineverso [webchat@Wimax-Cali-190-0-29-146.orbitel.net.co] has quit. (Quit: webchat.esper.net)
#331 [15:54] * Webchat_37117 [webchat@107-193-37-213.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#332 [15:55] <Webchat_37117> I can't log on. When I say "forgot password" I don't get an email link to reset. When I tried to create a new account, it says...this email address is associated with another account.
#333 [15:56] <Webchat_37117> I think I was hacked, though, because I did get one password reset email that ALSO had another email address listed. I think the hacker maybe changed the email and password? Why would someone want to hack a minecraft account?
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#335 [16:02] * Ethan [webchat@c-73-45-78-60.hsd1.il.comcast.net] has joined #minecrafthelp
#336 [16:02] <Ethan> Hi i cant login
#337 [16:03] * nam [webchat@cpe-172-250-31-164.socal.res.rr.com] has joined #minecrafthelp
#338 [16:04] <Ethan> What do i do my minecraft launcher says Unable to locate the Java runtime.
#339 [16:04] <nam> HI, I opened up my minecraft launcher and I saw that i was logged out, so i tried to log back in but then it said login failed, invalid username or password
#340 [16:06] * Ethan [webchat@c-73-45-78-60.hsd1.il.comcast.net] has quit. (Client Quit)
#341 [16:10] <nam> ?
#342 [16:15] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#343 [16:18] <namay> Can anyone help me
#344 [16:22] * FantaBusGr [webchat@79.107.109.38] has joined #minecrafthelp
#345 [16:22] <FantaBusGr> Hello
#346 [16:23] * FantaBusGr [webchat@79.107.109.38] has quit. (Client Quit)
#347 [16:39] * AlmondMilk [webchat@46.186.246.74] has quit. (Quit: webchat.esper.net)
#348 [17:02] * Webchat_92068 [webchat@ool-18b85bca.dyn.optonline.net] has joined #minecrafthelp
#349 [17:02] <Webchat_92068> Hello
#350 [17:03] <Webchat_92068> So I play Minecraft
#351 [17:03] <Webchat_92068> And I'm not sure how to create or host my own Minecraft server?
#352 [17:03] <Webchat_92068> Do you know how to on a Mac??
#353 [17:05] * Taylorthecrazy [webchat@ip-7-2-52-196.nyc.us.northamericancoax.com] has joined #minecrafthelp
#354 [17:06] <Taylorthecrazy> I cant log into minecraft
#355 [17:07] * Taylorthecrazy [webchat@ip-7-2-52-196.nyc.us.northamericancoax.com] has quit. (Client Quit)
#356 [17:21] * thelounge21 [webchat@46.186.246.74] has quit. (Quit: webchat.esper.net)
#357 [17:27] * Sebastian721 [webchat@ip190-5-157-220.intercom.com.sv] has joined #minecrafthelp
#358 [17:28] <Sebastian721> hola
#359 [17:28] <Sebastian721> alguien me puede ayudar
#360 [17:28] <Sebastian721> someone
#361 [17:55] * Spudmeist3r [webchat@23-120-214-184.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#362 [17:56] <Spudmeist3r> I own Minecraft for Windows 10, but is it possible to get java edition with that? I got win10 for free a while back
#363 [18:03] * thelounge13 [webchat@d54C081B4.access.telenet.be] has joined #minecrafthelp
#364 [18:03] <Sebastian721> sure
#365 [18:04] <thelounge13> whenever i click the play button on mylauncher i'm getting error org.lwjgl.lwjglexception pixel format not accelerated
#366 [18:08] * Spudmeist3r [webchat@23-120-214-184.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#367 [18:18] <thelounge13> ?
#368 [18:21] * Namay [webchat@cpe-172-250-31-164.socal.res.rr.com] has joined #minecrafthelp
#369 [18:22] <Namay> I opened my minecraft launcher and saw that my minecraft account was logged out. So I attempted to log back in but then it shows an error message : "Login failed. Invalid username or p***word. " Mojang doesn't let me log into their website as well. I'm very sure that no one else knows my information and I need someone to help me log back into my ac
#370 [18:22] <Namay> count again.
#371 [18:23] * e_l1997 [~quassel@2.64.72.1.mobile.tre.se] has quit. (Read error: Connection reset by peer)
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#375 [19:08] * ForgingShadows [webchat@c-73-52-214-196.hsd1.pa.comcast.net] has joined #minecrafthelp
#376 [19:09] <ForgingShadows> I'm trying to open Minecraft but it says unable to start java. Someone help pls
#377 [19:17] * ForgingShadows [webchat@c-73-52-214-196.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#378 [19:24] * dibdwbdj [webchat@99-9-63-82.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#379 [19:25] <dibdwbdj> how do i get a full refund i bought it without my dads permission and he wants me to refund it
#380 [19:38] * woops [webchat@c-76-110-122-2.hsd1.fl.comcast.net] has joined #minecrafthelp
#381 [19:38] <woops> My minecraft seems to crash at launch. Any help?
#382 [19:43] * hi [webchat@c-76-110-122-2.hsd1.fl.comcast.net] has joined #minecrafthelp
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#388 [20:15] <vale> https://paste.ubuntu.com/p/zQgSYr6jTT/
#389 [20:15] * Webchat_21043 [webchat@103.236.176.101] has joined #minecrafthelp
#390 [20:16] <Webchat_21043> :)
#391 [20:16] <Webchat_21043> suq, oakuosnw
#392 [20:16] * vale [webchat@host245.200-117-48.telecom.net.ar] has quit. (Client Quit)
#393 [20:24] <Webchat_21043> hitew
#394 [20:24] <Webchat_21043> vdao
#395 [20:24] <Webchat_21043> yse
#396 [20:24] <Webchat_21043> No
#397 [20:24] <Webchat_21043> >;(]
#398 [20:24] <Webchat_21043> >:)
#399 [20:24] <Webchat_21043> UKG
#400 [20:24] <Webchat_21043> gwno
#401 [20:28] * blackstig [webchat@180.81.77.108] has joined #minecrafthelp
#402 [20:28] <blackstig> hi
#403 [20:29] <blackstig> Java.lang.ExceptionInInitializerError
#404 [20:30] <blackstig> to run the Maintcraft
#405 [20:30] <blackstig> Is there anyone who can fix this?
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#407 [20:36] * Ryan [webchat@ip98-167-29-5.lv.lv.cox.net] has joined #minecrafthelp
#408 [20:36] <Webchat_21043> andrei!? >:)
#409 [20:37] <Ryan> Hey, so I have a problem that I think is with an FPS cap even though VSync is turned off everywhere, is someone able to help?
#410 [20:40] * josephcocoa [webchat@192-225-189-107.static.blackfoot.net] has joined #minecrafthelp
#411 [20:40] <josephcocoa> Hello everyone
#412 [20:40] <josephcocoa> is Minecraft Java Edition still getting updates?
#413 [20:40] <josephcocoa> it seems to me like the updates for the java edition dont seem to fit with the others
#414 [20:41] <josephcocoa> but since the only edition I play is the Java edition, I'm curious what the deal is
#415 [20:43] <Webchat_21043> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#416 [20:43] <Webchat_21043> !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
#417 [20:49] * Ryan [webchat@ip98-167-29-5.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#418 [21:07] * iLilWolfie [webchat@c-73-198-37-202.hsd1.nj.comcast.net] has joined #minecrafthelp
#419 [21:08] <iLilWolfie> I'm having a crash report for minecraft that has to do with my pixel format not being accelerated
#420 [21:10] <Webchat_21043> HP
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#422 [21:13] * jackasplat [webchat@slkc.firstdigital.com] has joined #minecrafthelp
#423 [21:14] <jackasplat> I'm getting the error message "unable to locate the Java runtime" on the minecraft launcher
#424 [21:16] <thgilfodrol> jackasplat: open your launcher as usual, and click on Launch Options. from there, click on the profile you're trying to launch, disable the Java Executable setting, save the profile, and launch your game again
#425 [21:25] * Tefo [webchat@dynamic-ip-18153019394.cable.net.co] has joined #minecrafthelp
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#427 [21:30] <Tefo> Hi, I had problems when starting Minecraft.
#428 [21:30] <Tefo> I have obtained a new Minecraft launcher, when entering all my data and press the Play button, a new window appears with the name of "Error Report".
#429 [21:30] <Tefo> It appears to me that I had an error at the moment of starting.
#430 [21:30] <Tefo> I have left and I have re-entered but the same thing appears to me, I have changed the version, I have done everything possible but it does not work for me.
#431 [21:30] <thgilfodrol> ??> Tefo launcher/log-txt
#432 [21:30] <Absol> Tefo: We need to see your full launcher log, which is created in the game directory.
#433 [21:30] <Absol> Tefo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#434 [21:40] * iLilWolfie [webchat@c-73-198-37-202.hsd1.nj.comcast.net] has joined #minecrafthelp
#435 [21:42] <iLilWolfie> I have a problem with crashing. When I try to play Minecraft, it says that my pixels can't be accelerated. I have an Ubuntu Pastebin with my dxdiag.
#436 [21:43] <thgilfodrol> iLilWolfie: can you post it here?
#437 [21:44] <Tefo> https://paste.ubuntu.com/p/XZPjZgsHCZ/
#438 [21:46] * Ryan5 [webchat@ip98-167-29-5.lv.lv.cox.net] has joined #minecrafthelp
#439 [21:46] * Ryan5 [webchat@ip98-167-29-5.lv.lv.cox.net] has quit. (Client Quit)
#440 [21:48] <iLilWolfie> https://paste.ubuntu.com/p/VMJZTmvvqT/
#441 [21:48] <thgilfodrol> Tefo: what is your username?
#442 [21:48] <iLilWolfie> iLilWolfie
#443 [21:49] <Tefo> My username is Tefo
#444 [21:49] <thgilfodrol> iLilWolfie: ah, unfortunately your graphics processor is no longer supported, neither by minecraft nor Windows 10
#445 [21:49] <iLilWolfie> Okay, so what should i do?
#446 [21:50] <thgilfodrol> iLilWolfie: to be able to play the game, you should upgrade to a newer PC, or at least upgrade your graphics card
#447 [21:50] <iLilWolfie> Okay, thank you very much!
#448 [21:50] <thgilfodrol> iLilWolfie: if you're unfamiliar with what graphics cards would work, I'd recommend bringing it into a PC store and asking
#449 [21:50] <thgilfodrol> iLilWolfie: you might be able to launch the game on Windows 7, but the experience likely won't be optional
#450 [21:50] <iLilWolfie> Sure!
#451 [21:50] <thgilfodrol> iLilWolfie: no problem, good luck!
#452 [21:51] <thgilfodrol> Tefo: is there any reason you're not using the official launcher?
#453 [21:55] <Tefo> At the time of using the official launcher, my pc went out of control. After some inconvenience, I went to the official launcher and said that it was not compatible with my PC. I investigated some ways to fix it but I could not.
#454 [21:56] <thgilfodrol> Tefo: when using the official launcher, what's the full, exact error?
#455 [21:57] <Tefo> It says it is not compatible with my pc
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#459 [22:37] * Alex1 [webchat@177-138-89-164.dsl.telesp.net.br] has joined #minecrafthelp
#460 [22:38] <Alex1> hello?
#461 [22:38] * Alex1 [webchat@177-138-89-164.dsl.telesp.net.br] has quit. (Client Quit)
#462 [23:35] * dinidusam [webchat@c-98-194-45-119.hsd1.tx.comcast.net] has joined #minecrafthelp
#463 [23:35] <dinidusam> Minecraft isn't working. I looked up forum, I reinstalled it, still doesn't work
#464 [23:36] <dinidusam> I even looked at the log and everything seemed fine
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