#1 [00:00] <luke> that didnt work
#2 [00:01] <Andrio> luke, go back to the launch options, and set the 'Java executable' to wherever you installed Java (normally C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe)
#3 [00:04] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#4 [00:05] <Angelina4> hi my Minecraft has been weird I been going to the launcher I click play then the Mojang screen comes up but it just freezes and when I click and try to make it work it says Minecraft not responding!
#5 [00:06] <Andrio> ??> Angelina4 tools/HJT
#6 [00:06] <Absol> Angelina4: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#7 [00:07] <Absol> Angelina4: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#8 [00:07] <luke> everything seams like its not working andrio thanks for your help ill try and mess around with it later on
#9 [00:07] <Andrio> luke, what happened?
#10 [00:09] <luke> nothing changed it just wont open it pops up and says "unable to loctate the java runtime"
#11 [00:09] <Andrio> luke, are you sure that path to javaw.exe is correct?
#12 [00:10] <luke> im not sure how exactly i get to it to check it
#13 [00:10] <Andrio> luke, you can open an explorer window, open your C drive and look for those directory names.
#14 [00:10] <luke> error details: the filename,directory name, or volume label syntax is incorrect
#15 [00:11] <Andrio> mm
#16 [00:11] <luke> filename on disk: javaw.exe)
#17 [00:11] <Andrio> There is no ')' in the file name
#18 [00:12] <luke> im just typing what it says that was just at the end of it
#19 [00:12] <luke> exists: false
#20 [00:12] <Angelina4> https://paste.ubuntu.com/p/wYw3X3yt69/ here is the link Andrio
#21 [00:13] <Andrio> luke, remove the ')' from the Java executable path
#22 [00:13] <Andrio> Angelina4, remove PremierOpinion
#23 [00:13] <Andrio> ??> Angelina4 AV/ADWCleaner
#24 [00:13] <Absol> Angelina4: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#25 [00:14] <Absol> Angelina4: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#26 [00:14] <luke> what should i do
#27 [00:16] <Andrio> luke, remove the ')' from the Java executable path
#28 [00:17] <luke> how do i get to the executable path (im on windows)
#29 [00:17] <Andrio> luke, in the launch options page in the Minecraft launcher
#30 [00:20] <luke> ok i removed it now it just said "unexpected game crash"
#31 [00:20] <luke> should i restart the launcher?
#32 [00:21] <luke> the whole " java runtime went away" so thats taken care of
#33 [00:21] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#34 [00:21] <Andrio> luke, no
#35 [00:21] <Andrio> ??> luke launcher/crash-log
#36 [00:21] <Absol> luke: We need to see your crash log, which is created after a crash.
#37 [00:21] <Absol> luke: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#38 [00:21] <Angelina4> hi they logged me out Im done and its clean I think...
#39 [00:22] <Andrio> Angelina4, does Minecraft work now?
#40 [00:22] <Angelina4> let me try one sec
#41 [00:23] <Angelina4> nope it still doesn't work!!!!
#42 [00:24] <Angelina4> OMG NO ITS WORKS
#43 [00:24] <Angelina4> OMG THANK YOU SO MUCH!!!!
#44 [00:24] <Andrio> o
#45 [00:24] <Andrio> no problem.
#46 [00:26] <luke> andrio just did that
#47 [00:36] <Andrio> luke, do you have the link to your post?
#48 [00:36] <luke> andrio any update on it?
#49 [00:36] <luke> oh crap sorry i forgot to get that
#50 [00:36] <luke> crap lemme repost it because i forgot to copy the link and i closed it
#51 [00:40] <luke> https://paste.ubuntu.com/p/9PrwSs3phr/
#52 [00:40] <luke> their it is
#53 [00:40] <Andrio> hm
#54 [00:40] <Andrio> luke, is there a crash report there?
#55 [00:46] <luke> i have a launcher_log.txt , a nativelog.txt
#56 [00:47] <luke> thats all for launchers i dont have like a crash file
#57 [00:48] <Andrio> luke, try using the older launcher from https://minecraft.net/download
#58 [00:49] <luke> downloading it now
#59 [00:50] <luke> it just asked me to change, repaire, remove but its only allowing me to sellect repair or remove witch one do i choose?
#60 [00:53] <Andrio> luke, sorry: https://minecraft.net/download/alternative
#61 [00:56] <luke> no worries
#62 [00:56] <luke> it worket using the older launcher!!
#63 [00:57] <luke> now how do i change it back to this older launcher
#64 [00:58] <luke> nevermind it worked its all good thank u for sticking with me through this! i appreciate all your help enjoy the rest of your day :)
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#66 [01:18] * luke [webchat@c-73-86-216-85.hsd1.wv.comcast.net] has joined #minecrafthelp
#67 [01:19] <luke> andrio im back :( so my game will put me into a game online for about 5 seconds then it will kick me and say " unexpected error" any ideas how to fix that
#68 [01:20] <luke> ^ and it sends me back to my game launcher
#69 [01:23] <luke> can anyone help me?
#70 [01:29] <Andrio> ??> luke launcher/legacy/crash-log
#71 [01:29] <Absol> luke: We need to see your crash log, which appears after a crash.
#72 [01:29] <Absol> luke: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to https://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#73 [01:32] <luke> https://paste.ubuntu.com/p/vkXjqJNKqd/
#74 [01:36] <Andrio> luke, is there a crash report?
#75 [01:36] <luke> where would i find the crash report at
#76 [01:43] <Andrio> luke, it should be on a new tab in the launcher
#77 [01:46] <luke> https://paste.ubuntu.com/p/XcSG7DrkCn/
#78 [01:46] <luke> wold that be it?^
#79 [01:55] * jolly121 [webchat@124-171-158-185.dyn.iinet.net.au] has joined #minecrafthelp
#80 [01:56] <jolly121> Hi all,
#81 [01:56] <jolly121> I'
#82 [01:57] <jolly121> m having some trouble trying to move a vanilla server to another machine. I have a copy of all the files from the original server, however I can't get the world file to include our changes to it. The world keeps re-generating as a blank world, with the correct seed. Even if I try to run all the original game files.
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#85 [02:10] * SaucySells [webchat@12.156.141.230] has joined #minecrafthelp
#86 [02:10] <SaucySells> hello im having an issue with minecraft where i get the "pixel format not accelerated" crash every time
#87 [02:16] <Andrio> ??> luke win/DXDiag
#88 [02:16] <Absol> luke: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#89 [02:16] <Andrio> ??> SaucySells win/DXDiag
#90 [02:16] <Absol> SaucySells: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#91 [02:17] <SaucySells> yeah i have the
#92 [02:17] <SaucySells> dxdiag report
#93 [02:18] <SaucySells> lemme post
#94 [02:18] <SaucySells> https://paste.ubuntu.com/p/2TB9DwCzm4/
#95 [02:20] <SaucySells> not sure what to make of it
#96 [02:32] <SaucySells> can anyone help me?
#97 [02:33] <Andrio> SaucySells, try installing this driver: http://www.nvidia.com/download/driverResults.aspx/135676/en-us
#98 [02:36] <SaucySells> im pretty sure this is the one i downloaded earlier to fix the issue
#99 [02:36] <SaucySells> ill try it though
#100 [02:42] <SaucySells> didnt work, same error
#101 [02:42] <Andrio> mm
#102 [02:43] <Andrio> SaucySells, does your PC have switchable graphics?
#103 [02:45] <Lutzee> SaucySells: You'll need to reboot after you install the drivers
#104 [02:45] <SaucySells> ill do a reboot rn but i feel like it wont fix
#105 [02:46] <SaucySells> and no i dont have switchable its a desktop not a laptop
#106 [02:48] * SaucySells [webchat@12.156.141.230] has joined #minecrafthelp
#107 [02:48] <SaucySells> yeah rebooting after the driver install didnt work
#108 [03:16] <SaucySells> anyone think they can help
#109 [03:26] * GamaZone [webchat@31-154-81-48.orange.net.il] has joined #minecrafthelp
#110 [03:28] <GamaZone> Hello, I can not login to my Minecraft account.. The following message pops up every time - An error prevented your request from being processed. Please try again.
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#112 [03:48] * jake [webchat@c-73-26-244-127.hsd1.nm.comcast.net] has joined #minecrafthelp
#113 [03:48] <jake> I need some help
#114 [03:48] <jake> I am getting an error code and i need to know what is wrong
#115 [03:48] * jake is now known as Guest31001
#116 [03:50] <Guest31001> anyone there?
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#119 [04:28] * KQ [webchat@c-24-15-171-121.hsd1.il.comcast.net] has joined #minecrafthelp
#120 [04:29] <KQ> Forge is suddenly crashing and I think it has to do with connecting my updated java to minecraft but i've tried and none of the files work
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#126 [05:15] <MiniMonstaa> hi, i am unable to run minecraft due to a java error. i have tried everything i can but nothing is working. here is my DxDiag report. please help!
#127 [05:15] <MiniMonstaa> https://paste.ubuntu.com/p/WR8nbnthVH/
#128 [06:51] * Webchat_18317 [webchat@113.102.247.78] has joined #minecrafthelp
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#132 [08:06] * ItzMatt [webchat@97e597bd.skybroadband.com] has joined #minecrafthelp
#133 [08:08] <ItzMatt> So, I tried loading up 1.12.2, and I got an error message saying Pixel Format not Accelerated. I've tried updating my drivers, but theyre up to date so I dont know what's wrong. I'll link a document of the computer settings. https://paste.ubuntu.com/p/kV5t6FyyVs/
#134 [08:36] * BiberBro23 [webchat@ip5f5abfb6.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#135 [08:37] <BiberBro23> hello is there an official term for problems with the new windows update ??
#136 [08:37] <BiberBro23> because i can start the game but get instantly crash message
#137 [08:44] <BiberBro23> i have started the computer new and also i reinstalled minecraft. same problem. i can choose single or multiplayer. then the loading page -> Crash message
#138 [08:47] * thelounge82 [webchat@ool-18b9fcb8.dyn.optonline.net] has joined #minecrafthelp
#139 [08:49] <thelounge82> OK, so I have not played minecraft in many years, and I was hoping to hop on my account, and play with my bro. The thing is I forgot the email i used for my account. the account name is "czajabro", or "czajabro_".
#140 [08:52] * ErdemCicek [webchat@85.109.62.142.dynamic.ttnet.com.tr] has joined #minecrafthelp
#141 [08:53] <ErdemCicek> Hey Absol and Andrio help me pls my account was hacked :(
#142 [08:53] <jackcc> does anyone know how to find ur email for ur acc
#143 [08:55] <ErdemCicek> no
#144 [08:55] <ErdemCicek> I did not mention my e-mail address to anyone
#145 [08:56] <ErdemCicek> help me pls :(
#146 [08:56] <jackcc> well, like I havent played in mad long, so I forgot which email I used for my acc
#147 [08:56] <BiberBro23> wow he gets instantly a message
#148 [08:57] <jackcc> ?
#149 [08:57] <BiberBro23> hello is there an official term for problems with the new windows update ??
#150 [08:57] <BiberBro23> 15:37 <BiberBro23> because i can start the game but get instantly crash message
#151 [08:57] <BiberBro23> 15:44 <BiberBro23> i have started the computer new and also i reinstalled minecraft. same problem. i can choose single or multiplayer. then the loading page -> crash message
#152 [09:00] <ErdemCicek> help me pls my account was hacked :(
#153 [09:00] <ErdemCicek> who can help me ? :(
#154 [09:04] * jackcc [webchat@ool-18b9fcb8.dyn.optonline.net] has joined #minecrafthelp
#155 [09:04] <jackcc> OK, so I have not played minecraft in many years, and I was hoping to hop on my account, and play with my bro. The thing is I forgot the email i used for my account. the account name is "czajabro", or "czajabro_".
#156 [09:08] * ErdemCicek [webchat@85.109.62.142.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
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#160 [09:37] * Webchat_18751 [webchat@host213-122-201-5.range213-122.btcentralplus.com] has joined #minecrafthelp
#161 [09:39] <Webchat_18751> when i try and download 1.12.2 in my native launcher [java edition] it says Unable to locate the Java runtime pls help
#162 [09:41] <Webchat_18751> and all my software and bytefence are gone not there
#163 [09:42] * Webchat_18751 [webchat@host213-122-201-5.range213-122.btcentralplus.com] has quit. (Client Quit)
#164 [09:43] * Webchat_45414 [webchat@host213-122-201-5.range213-122.btcentralplus.com] has joined #minecrafthelp
#165 [09:44] <Andrio> Webchat_45414, tried reinstalling the launcher?
#166 [09:44] <Webchat_45414> no how do
#167 [09:45] <Webchat_45414> howd o i do it
#168 [09:45] <Andrio> Webchat_45414, go to the Windows Settings app, select Apps, find Minecraft in the list and remove it from there
#169 [09:45] <Webchat_45414> k
#170 [09:47] <Webchat_45414> it didnt come up with the apps it came up with more settings
#171 [09:49] <Webchat_45414> oh nvm
#172 [09:49] <Webchat_45414> do i have to buy mincraft again
#173 [09:51] <Webchat_45414> help
#174 [09:51] <Andrio> Webchat_45414, no
#175 [09:51] <Webchat_45414> WHY
#176 [09:51] <Webchat_45414> ITS NOT WORKING
#177 [09:52] <Webchat_45414> HELLOOO
#178 [09:52] <Webchat_45414> LOL
#179 [09:52] <Andrio> Webchat_45414, have you uninstalled the launcher?
#180 [09:52] <Webchat_45414> LETS SEA LOL CAPS
#181 [09:53] <WHYWONTYOUFUCKERSHELPME> hey
#182 [09:54] <Andrio> ??> WHYWONTYOUFUCKERSHELPME IRC/nick
#183 [09:54] <Absol> Andrio: Please keep it civil
#184 [09:54] <Absol> WHYWONTYOUFUCKERSHELPME: You have apparently been given a random name by the web-based client you are using. Please select an intelligible one by thinking of a name, and typing "/NICK YourNiftyNewName". Thank you.
#185 [09:54] * Lord_Ralex kicked WHYWONTYOUFUCKERSHELPME from #minecrafthelp (Reason: HYWONTYOUFUCKERSHELPME :Here is the lovely door)
#186 [09:54] <Andrio> hm, that's not the right one.
#187 [09:54] <Lord_Ralex> it's called /kick Andrio :P
#188 [09:54] * M-Try [webchat@dslb-088-066-243-238.088.066.pools.vodafone-ip.de] has joined #minecrafthelp
#189 [09:54] <Andrio> Touché
#190 [09:55] <M-Try> so, can someone help me with cc-api related questionss?
#191 [09:56] <Andrio> M-Try, isn't that a mod?
#192 [09:56] <M-Try> yes it is
#193 [09:57] <Andrio> M-Try, we don't support mods in this channel, I'm afraid.
#194 [09:57] <M-Try> well, they send me here
#195 [09:58] <Andrio> M-Try, who did?
#196 [09:58] <M-Try> some guys
#197 [09:58] <M-Try> i asked them for help
#198 [09:58] <M-Try> they said i would get my answer here
#199 [09:58] <Andrio> M-Try, those guys were misinformed then.
#200 [09:59] <M-Try> huh, okay
#201 [09:59] <Andrio> M-Try, their channel is #computercraft
#202 [10:00] <Andrio> M-Try, you can get there via https://webchat.esper.net/?channels=computercraft (the link on the site is incorrect)
#203 [10:00] <M-Try> thanks
#204 [10:00] <M-Try> thanks
#205 [10:10] * M-Try [webchat@dslb-088-066-243-238.088.066.pools.vodafone-ip.de] has left #minecrafthelp
#206 [11:29] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#207 [11:46] * LDeters [webchat@172.58.152.152] has joined #minecrafthelp
#208 [11:47] <LDeters> I am getting this error every time I launch the game
#209 [11:47] <LDeters> The game crashed whilst initializing game
#210 [11:47] <LDeters> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#211 [11:48] <LDeters> I was told to update my graphics card drivers, but I have intel hd integrated graphics, and there is no way for me to update those any further
#212 [11:50] * Hello [webchat@ti0037a400-2590.bb.online.no] has joined #minecrafthelp
#213 [11:51] <Hello> Hello, I wanted to ask is there anyway that I could recover my account. I bought it a couple of years ago, don't really remember when. But I remember once I tried to log in and I couldn't, i forgot all my logins and exct. then I couldnt get any help
#214 [11:52] <Hello> today I thought about it and thought if I could get any help
#215 [11:52] <thgilfodrol> ??> Hello account/send-email
#216 [11:52] <Absol> Hello: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#217 [11:52] <Absol> Hello: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#218 [11:52] <Hello> I don't even remember what email I created it with because I used to change a lot and so on
#219 [11:52] <thgilfodrol> ??> LDeters win/dxdiag
#220 [11:52] <Absol> LDeters: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#221 [11:53] <Hello> I also didnt get MC on this computer. that pc is gone,,,
#222 [11:54] <thgilfodrol> Hello: do you remember how you paid for it, and when you bought it?
#223 [11:54] <Hello> well i bought it on the internet by onlien bank payment
#224 [11:54] <Hello> maybe in 2015 or 2016
#225 [11:55] <Hello> *online
#226 [11:55] <thgilfodrol> ??> Hello account/trans-id/braintree
#227 [11:55] <Absol> Hello: Braintree transaction ID is a code consisting of 5 - 6 random numbers and/or characters. They are issued to all Minecraft purchases (except gift codes, which are handled by Skrill instead).
#228 [11:55] <Absol> Hello: Contact Mojang directly with the following information: date of purchase, email address used, last four digits of the card used for the purchase, and the expiration date of the card.
#229 [11:56] <Hello> if I checked on onlien banking would I see a transaction ID?
#230 [11:56] <Hello> *online
#231 [11:57] <thgilfodrol> Hello: probably not
#232 [11:57] <Hello> okay
#233 [11:57] <Hello> thanks anyway
#234 [11:58] <thgilfodrol> Hello: you should try contacting mojang as instructed above, though
#235 [11:58] <Hello> oka, got it. thanks.
#236 [11:58] * Hello [webchat@ti0037a400-2590.bb.online.no] has quit. (Quit: webchat.esper.net)
#237 [12:07] * LDeters [webchat@172.58.152.152] has joined #minecrafthelp
#238 [12:08] <LDeters> Alright, I have my dxdiag link now, https://paste.ubuntu.com/p/mpNgHXX4My/
#239 [12:09] <LDeters> And like I said, I am getting the pixel format not accelerated error.
#240 [12:10] <thgilfodrol> LDeters: ah, unfortunately your graphics processor neither meets the requirements for the game or is supported by Windows 10 (there are no drivers for it)
#241 [12:10] <thgilfodrol> LDeters: to be able to play, you should upgrade to a more modern computer
#242 [12:10] <LDeters> Darn. Time to get a new graphics card. If you have the knowledge, what card should I get?
#243 [12:11] <thgilfodrol> LDeters: you can try downgrading to Windows 7, but performance will probably be unsatisfactory
#244 [12:11] <LDeters> Yeah I'm not even going to attempt to downgrade that far.
#245 [12:11] <thgilfodrol> LDeters: any modern graphics card >$80 would probably work, but you'd have to ensure your computer has the necessary expansion slot and power for it
#246 [12:12] <LDeters> I have been recommenced a single slot gtx 550ti
#247 [12:12] * Coconutbrother [webchat@cpe-173-91-166-144.neo.res.rr.com] has joined #minecrafthelp
#248 [12:12] <LDeters> or a 570, or gtx 650ti
#249 [12:12] <LDeters> well, thanks anyways
#250 [12:12] <thgilfodrol> LDeters: lowest I'd go for a graphics card from today's generation would be either a gt1030 from nvidia or rx550 from amd, but those all work too
#251 [12:12] <Coconutbrother> So I got an issue that only affects me when I log into a single-player or multi-player world. My fps drops to 0-1 and even at low settings/with optifine it still lags. My computer used to be able to run Minecraft fine at 60-80 fps and I don't have this issue with any other game. I have updated my drivers and didn't have any luck. I did discover whe
#252 [12:12] <Coconutbrother> n I did go into f3+shift ingame that the ticks took up ~98% of my processing power. Here's a pic of my f3 https://imgur.com/a/D5Oi0jM
#253 [12:13] <thgilfodrol> LDeters: no problem, good luck
#254 [12:13] <LDeters> Yea but the gtx 1030 has mixed reviews and it is very memory reliant. I will probably come back here to tell you if the card worked :)
#255 [12:14] <thgilfodrol> LDeters: sure thing, good luck with the upgrade
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#257 [12:14] <thgilfodrol> Coconutbrother: when did this problem start?
#258 [12:15] <thgilfodrol> Coconutbrother: can you also try launching 1.12.2 vanilla (i.e. without optifine)?
#259 [12:16] <Coconutbrother> It happened once to me a few months ago and I decided to give up on playing minecraft after but then I came back and it worked surprisingly fine. But now I got the problem again about two days ago. I did launch my mc without optifine originally but then I decided to try using optifine to see if it would fix the problem to no avail.
#260 [12:17] <thgilfodrol> Coconutbrother: does it happen in every world/server you try it on?
#261 [12:18] <Coconutbrother> Yes, tried it on a singleplayer world and multiple multiplayer worlds
#262 [12:19] <thgilfodrol> Coconutbrother: can you go to your .minecraft folder, and rename it to ".minecraftold."?
#263 [12:19] <Coconutbrother> Sure
#264 [12:19] <thgilfodrol> Coconutbrother: after you do that, try launching your game and going into a world
#265 [12:24] <Coconutbrother> Still laggy
#266 [12:24] <thgilfodrol> ??> Coconutbrother win/dxdiag
#267 [12:24] <Absol> Coconutbrother: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#268 [12:26] <Coconutbrother> https://paste.ubuntu.com/p/5JP7mvqczV/
#269 [12:27] <thgilfodrol> ??> Coconutbrother oem/hp/product-number
#270 [12:27] <Absol> Coconutbrother: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#271 [12:27] <Absol> Coconutbrother: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#272 [12:29] <Coconutbrother> G6R97UA#ABA
#273 [12:31] * MiniNaschtKekse [webchat@83-215-224-34.bruck.dyn.salzburg-online.at] has joined #minecrafthelp
#274 [12:31] * Ryder [webchat@189-18-124-250.dsl.telesp.net.br] has joined #minecrafthelp
#275 [12:31] <thgilfodrol> Coconutbrother: try downloading the driver at https://support.hp.com/ca-en/drivers/selfservice/swdetails/hp-envy-m6-n000-notebook-series/6740559/model/7377975/swItemId/ob-153563-1?sku=G6R97UA , and install it
#276 [12:31] <Coconutbrother> Ok
#277 [12:31] <thgilfodrol> Coconutbrother: if it prompts you to restart, restart, and try the game again
#278 [12:31] <Ryder> hello
#279 [12:31] <Coconutbrother> Ok
#280 [12:32] <thgilfodrol> hello Ryder
#281 [12:32] <Ryder> i am Brazilian
#282 [12:32] <Ryder> i need help
#283 [12:32] <thgilfodrol> Ryder: what is the problem?
#284 [12:32] <MiniNaschtKekse> I can not come up with Zane (Hackclient) on my game crashes
#285 [12:33] <Ryder> i try open the game,but is not open,the game crash,what i do?
#286 [12:33] <thgilfodrol> ??> MiniNaschtKekse mods
#287 [12:33] <Absol> MiniNaschtKekse: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#288 [12:33] <thgilfodrol> ??> Ryder launcher/log-txt
#289 [12:33] <Absol> Ryder: We need to see your full launcher log, which is created in the game directory.
#290 [12:33] <Absol> Ryder: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#291 [12:33] <MiniNaschtKekse> oups sry
#292 [12:34] <Ryder> ok
#293 [12:35] <Coconutbrother> When I tried installing the driver it said "The driver being installed is not validated for this computer. Please obtain the appropriate driver from the computer manufacturer."
#294 [12:37] <Ryder> the game page open,but in the hour of the game go to open,his crash
#295 [12:38] <thgilfodrol> Coconutbrother: try the first .exe in the left hand list at https://downloadcenter.intel.com/download/27780/?product=81012
#296 [12:38] <Coconutbrother> Ok
#297 [12:38] <Ryder> my Windows version is 8.1
#298 [12:39] <thgilfodrol> Ryder: please refer to Absol's instructions
#299 [12:39] <Ryder> my pc is 32 bits
#300 [12:40] <Ryder> i instal this option right?
#301 [12:40] <Ryder> its instaling
#302 [12:40] <Ryder> its instaling
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#304 [12:41] <Lord_Ralex> Ryder, you were not told to install anything
#305 [12:41] <Coconutbrother> Same error but its giving me an option to try installing with compatibility settings, should I do that?
#306 [12:42] <thgilfodrol> Coconutbrother: that's up to you- HP likes to restrict their customers to using 3 year old drivers and prevent them from using modern ones
#307 [12:42] <Ryder> my laucher is DarkNBP
#308 [12:42] <Coconutbrother> I'll try it then haha
#309 [12:42] <Lord_Ralex> Ryder, we do not support 3rd party launchers.
#310 [12:43] <thgilfodrol> Coconutbrother: it more than likely wouldn't damage anything, but you should set a restore point if you're hesitant
#311 [12:43] <Coconutbrother> Didn't work anyways, said "This operating system is not supported"
#312 [12:45] <Ryder> its instaling
#313 [12:45] <thgilfodrol> Coconutbrother: can you try going to your launcher, clicking on Launch Options, and then the profile you're using for the game? (preferably vanilla 1.12.2
#314 [12:45] <Coconutbrother> Ok
#315 [12:45] <thgilfodrol> Ryder: again, you were not told to install anything, and you were told that unofficial launchers are not supported here
#316 [12:46] <Ryder> ah,ok sorry
#317 [12:46] <Ryder> thank for the help
#318 [12:46] <Coconutbrother> It is on latest release, 1.12.2
#319 [12:46] <Ryder> i hope find a solucion for this
#320 [12:47] <Ryder> have all versions
#321 [12:47] <Ryder> thanks for the help guys
#322 [12:47] <Ryder> bye
#323 [12:47] <thgilfodrol> Ryder: best of luck
#324 [12:47] <Ryder> thanks
#325 [12:47] <Ryder> bye guys
#326 [12:48] <Ryder> i hope to find a solucion
#327 [12:48] <thgilfodrol> Coconutbrother: from there, can you click on the JVM arguments box, copy the text in it, and paste it here?
#328 [12:48] <Ryder> ?
#329 [12:49] <Coconutbrother> -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#330 [12:49] <Ryder> bye
#331 [12:50] <thgilfodrol> Ryder: have a good day
#332 [12:50] <Ryder> you to
#333 [12:50] <thgilfodrol> Coconutbrother: can you change the -Xmx1G to -Xmx2G, save the profile, and launch it again?
#334 [12:51] <Coconutbrother> Ok
#335 [12:52] <Coconutbrother> Still lags, do you want a screenshot of my f3?
#336 [12:53] <thgilfodrol> Coconutbrother: sure
#337 [12:54] <Coconutbrother> https://imgur.com/a/Kctx8SU
#338 [12:55] <Coconutbrother> My friend said his tick was only ever at like 2% but mine seems unreasonably high lmao
#339 [12:56] <thgilfodrol> Coconutbrother: yeah, I'm not quite sure what's up with that
#340 [12:57] <thgilfodrol> Coconutbrother: can you send me a screenshot (via imgur) of your task manager's Performance tab?
#341 [12:57] <Coconutbrother> Yep yep
#342 [13:00] <Coconutbrother> https://imgur.com/a/7qzNrtz
#343 [13:01] <thgilfodrol> Coconutbrother: looks all right in terms of resource consumption. can you try getting an hjt report?
#344 [13:01] <thgilfodrol> ??> Coconutbrother tools/hjt
#345 [13:01] <Absol> Coconutbrother: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#346 [13:01] <Absol> Coconutbrother: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#347 [13:03] <Coconutbrother> https://paste.ubuntu.com/p/7FvNbm89cc/
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#350 [13:04] <thgilfodrol> Coconutbrother: can you try connecting to mctest.ae97.net (a 1.12.2 test server) and see if the same behaviour happens?
#351 [13:04] <Coconutbrother> Ya sure
#352 [13:05] <Coconutbrother> Yep same thing, just hovering between 1-2 fps
#353 [13:05] * thelounge90 [webchat@131.72.160.120] has quit. (Client Quit)
#354 [13:05] <thgilfodrol> Coconutbrother: can you go back to task manager, and click on the Performance tab?
#355 [13:06] <thgilfodrol> Coconutbrother: from there, click on the CPU graph, right click anywhere on the enlarged graph, and click on the "Change graph to" -> "Logical processors" button
#356 [13:06] <thgilfodrol> Coconutbrother: take a screenshot and send it here
#357 [13:08] <Coconutbrother> https://imgur.com/a/maxScKY
#358 [13:09] <thgilfodrol> Coconutbrother: can you click on the GPU tab on the left, and send a screenshot of that too?
#359 [13:10] <Coconutbrother> https://imgur.com/a/Nl34RL4
#360 [13:12] <thgilfodrol> Coconutbrother: can you go back to mctest.ae97.net, and send a screenshot of the resource graph in f3 while on the server?
#361 [13:14] <Coconutbrother> https://imgur.com/a/PjOnGoQ
#362 [13:14] <Coconutbrother> dumb tree notification thing lmao
#363 [13:14] <thgilfodrol> heh
#364 [13:15] <Coconutbrother> https://imgur.com/a/hqYk6vu
#365 [13:15] <Coconutbrother> heres it without it
#366 [13:16] <thgilfodrol> Coconutbrother: can you try disabling avast, restarting the game, and trying it again?
#367 [13:16] <Coconutbrother> Yep
#368 [13:17] <Lord_Ralex> disable everyhing you can effectively
#369 [13:17] <Lord_Ralex> even close down chrome stuff
#370 [13:17] <Coconutbrother> Ok
#371 [13:19] * Coconutbrother [webchat@cpe-173-91-166-144.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
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#374 [13:20] <Coconutbrother> I dunno what happened lol
#375 [13:20] <Coconutbrother> Still lagging
#376 [13:21] <thgilfodrol> Coconutbrother: is avast disabled?
#377 [13:21] * orange [webchat@191-13-207-127.user.vivozap.com.br] has quit. (Client Quit)
#378 [13:21] <Coconutbrother> Yes
#379 [13:21] <Coconutbrother> Disabled the shields for an hour
#380 [13:21] <thgilfodrol> Coconutbrother: curious, what happens if you try creating and launching an older version, like 1.10.2?
#381 [13:22] <Coconutbrother> Crap, I forgot to mention that
#382 [13:22] <Coconutbrother> I did run the game previously in version 1.7.10 and was getting like 30 fps
#383 [13:22] <Coconutbrother> Still not the same as I know my computer can run it as but still it was kinda playable
#384 [13:22] <Coconutbrother> Do you still want me to run it in 1.10.2
#385 [13:23] <thgilfodrol> Coconutbrother: sure, worth a shot
#386 [13:23] <Coconutbrother> ok
#387 [13:24] * SheWolfe [webchat@209.107.210.233] has joined #minecrafthelp
#388 [13:25] <SheWolfe> Hi there. I've been trying to log in to the game for the last 24 hours, and keep getting the message "could not connect to server" I changed my password in case that was the problem but so far nothing has worked. Not sure what else to do!
#389 [13:26] <thgilfodrol> ??> SheWolfe tools/hjt
#390 [13:26] <Absol> SheWolfe: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#391 [13:26] <Absol> SheWolfe: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#392 [13:28] <Coconutbrother> Ok so running my mc in version 1.10.2 was pretty weird, my main menu was lagging with like 1 fps this time which didnt happen in 1.12.2 and when I joined a world I still had the same lag, but interestingly enough when I hit esc to open up my ingame menu my game went up to 30 fps until I left the menu again
#393 [13:29] <Coconutbrother> Oh my god
#394 [13:29] <thgilfodrol> Coconutbrother: what's happening?
#395 [13:30] <Coconutbrother> When I open my menu the tick goes down ~1% and my game runs fine lmao
#396 [13:30] <SheWolfe> https://paste.ubuntu.com/p/f2tf98TfPz/ Think I got that correct anyways..
#397 [13:30] <Coconutbrother> to 1%*
#398 [13:30] <Coconutbrother> But only while I have the menu open
#399 [13:30] <Coconutbrother> The moment I close the menu the tick spikes back up
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#402 [13:32] <thgilfodrol> SheWolfe: can you try logging into the website, minecraft.net, and see what error it gives you?
#403 [13:33] <SheWolfe> "Oops! An error prevented your request from being processed! Please try again."
#404 [13:33] <thgilfodrol> ??> SheWolfe av/adwcleaner
#405 [13:33] <Absol> SheWolfe: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#406 [13:33] <Absol> SheWolfe: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#407 [13:34] <thgilfodrol> Coconutbrother: can you try downloading and installing the java installer at http://download.oracle.com/otn/java/jdk/8u25-b18/jre-8u25-windows-x64.exe ?
#408 [13:34] <Coconutbrother> Sure
#409 [13:35] <SheWolfe> Okay.
#410 [13:35] <Coconutbrother> That link takes me to here: https://login.oracle.com/mysso/signon.jsp
#411 [13:37] <thgilfodrol> Coconutbrother: eh. I don't know what's up with their legacy java editions page- try installing the latest one I suppose, from https://java.com/en/download/
#412 [13:38] <Coconutbrother> Alright haha
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#414 [13:42] <Coconutbrother> Alright done
#415 [13:43] <SheWolfe4> Okay, back.
#416 [13:43] <thgilfodrol> SheWolfe4: can you try logging in again?
#417 [13:44] <SheWolfe4> Same error, could not connect to server.
#418 [13:44] <thgilfodrol> SheWolfe4: do you have a phone you can use to try logging into the site?
#419 [13:45] <thgilfodrol> Coconutbrother: can you close your game and open the launcher, click on Launch Options, and then the name of the profile you use for 1.12.2?
#420 [13:46] <SheWolfe4> I get the same error from my phone too
#421 [13:46] * gettheshotgun [webchat@5ED5EB34.cm-7-6d.dynamic.ziggo.nl] has joined #minecrafthelp
#422 [13:46] <Coconutbrother> Latest release?
#423 [13:46] <gettheshotgun> hi
#424 [13:46] <thgilfodrol> SheWolfe4: do you have mobile data you can use to try logging in?
#425 [13:47] <thgilfodrol> hello gettheshotgun
#426 [13:47] <thgilfodrol> Coconutbrother: 1.12.2 if you can
#427 [13:47] <gettheshotgun> i got a chunck loading problem. should i wait till u guys are done with this problem or can i go?
#428 [13:47] <thgilfodrol> gettheshotgun: ask away
#429 [13:48] <SheWolfe4> Oh, that worked!
#430 [13:48] <gettheshotgun> so since 1.9 i got this problem i get 1fps and it goes up and down. but mainly sticks at 1fps
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#432 [13:48] <Coconutbrother> Latest release is on 1.12.2 or do you want me to create a new profile with 1.12.2
#433 [13:48] <gettheshotgun> when i stand at one spot my fps would go up till 20 but if i move one block it goes down to 1 fps
#434 [13:48] <thgilfodrol> Coconutbrother: ah, just latest release is fine then
#435 [13:48] <Coconutbrother> Ok
#436 [13:48] <gettheshotgun> i tried optifine, i tried all the versions and it does the same
#437 [13:48] <gettheshotgun> 1.8 works fine tho
#438 [13:49] <thgilfodrol> gettheshotgun: on 1.12.2, can you launch the game as usual, go into a world, and hit shift + f3?
#439 [13:49] <thgilfodrol> gettheshotgun: a chart should pop up on the bottom right- take a screenshot and send it here via imgur.com
#440 [13:49] <gettheshotgun> does multiplayer matter?
#441 [13:49] <gettheshotgun> or should it be in single player world
#442 [13:50] * luke [webchat@c-73-86-216-85.hsd1.wv.comcast.net] has joined #minecrafthelp
#443 [13:50] <thgilfodrol> gettheshotgun: sure, try going to mctest.ae97.net in multiplayer
#444 [13:50] <luke> my minecraft will open and put me into a game but then close the game and say " unexpected crash' how can i fix this?
#445 [13:51] <thgilfodrol> ??> luke launcher/log-txt
#446 [13:51] <Absol> luke: We need to see your full launcher log, which is created in the game directory.
#447 [13:51] <Absol> luke: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#448 [13:51] <gettheshotgun> it doesnt pop up
#449 [13:51] <gettheshotgun> a chart wont pop up
#450 [13:52] <gettheshotgun> i know what you mean, and usually it works on other versions but nothing happens
#451 [13:52] <thgilfodrol> gettheshotgun: are you pressing shift then f3?
#452 [13:52] <Coconutbrother> Still lagging
#453 [13:52] <gettheshotgun> i tried it all
#454 [13:52] <gettheshotgun> shift than f3, at the same time,
#455 [13:52] <thgilfodrol> gettheshotgun: can you try it on another version or a new profile?
#456 [13:53] <gettheshotgun> sure
#457 [13:53] <SheWolfe4> I guess this means that something is up with my firewall, or something is preventing the connection.
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#459 [13:53] <luke> https://paste.ubuntu.com/p/9MM5HrhXD9/
#460 [13:54] <thgilfodrol> SheWolfe4: that sounds about right- I'd wait a couple hours without logging in and see if it clears up on its own
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#462 [13:54] <gettheshotgun> alright chart popped up
#463 [13:55] <thgilfodrol> luke: is that the log after the issue happens?
#464 [13:55] * Spaceinuface [webchat@c-1c41e555.329-1-64736c10.bbcust.telenor.se] has joined #minecrafthelp
#465 [13:55] <gettheshotgun> https://gyazo.com/0ba8616700a17ceb055dd75158b3699d
#466 [13:55] <SheWolfe4> I'll give it a little longer, I've been waiting over 24 hours though.
#467 [13:55] <thgilfodrol> Coconutbrother: in the profile settings, can you change the Java executable setting to use the newly installed java?
#468 [13:55] <gettheshotgun> thats the screenshot
#469 [13:55] <Spaceinuface> Seems like my account have been hacked, what can I do to get it back?
#470 [13:55] <Coconutbrother> Yep yep
#471 [13:56] <thgilfodrol> Spaceinuface: how do you know that?
#472 [13:56] <gettheshotgun> space, cant you get ur password reset and let an email send to ur email
#473 [13:56] <Spaceinuface> I cannot login and my minecraft acc have been hacked like 3 times before :/
#474 [13:56] <thgilfodrol> ??> gettheshotgun win/dxdiag
#475 [13:56] <Absol> gettheshotgun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#476 [13:56] <thgilfodrol> ??> Spaceinuface account/send-email
#477 [13:56] <Absol> Spaceinuface: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#478 [13:56] <Absol> Spaceinuface: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#479 [13:56] <luke> https://paste.ubuntu.com/p/Dp4q8ZTbXr/
#480 [13:56] <Spaceinuface> I changed my password but I can't loggin anyway :/
#481 [13:56] <luke> try that one
#482 [13:56] <gettheshotgun> space, wait 15mins
#483 [13:57] <thgilfodrol> Spaceinuface: what is your username?
#484 [13:57] <thgilfodrol> ??> luke win/dxdiag
#485 [13:57] <gettheshotgun> you probably tried to wrong password to many times, you will be temporary removed from the login servers
#486 [13:57] <Absol> luke: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#487 [13:57] <gettheshotgun> wait 15mins and try it again
#488 [13:57] <Spaceinuface> I think my username was Spaceinuface, Nostalgi or BeautyOfSilence
#489 [13:57] <gettheshotgun> tghil. have u looked at my chart?
#490 [13:58] <thgilfodrol> gettheshotgun: yeah, can you get the dxdiag report?
#491 [13:58] <thgilfodrol> ??> gettheshotgun win/dxdiag
#492 [13:58] <Absol> gettheshotgun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#493 [13:58] <thgilfodrol> Spaceinuface: I'd recommend you to wait 1-2 hours without logging in- then change your password and try logging in again
#494 [13:58] <thgilfodrol> ??> Spaceinuface login/throttle
#495 [13:58] <Absol> Spaceinuface: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#496 [13:58] <Absol> Spaceinuface: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
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#498 [14:00] <gettheshotgun> https://paste.ubuntu.com/p/GSFhxW3czH/
#499 [14:00] <gettheshotgun> there u go
#500 [14:01] <thgilfodrol> gettheshotgun: one moment
#501 [14:02] <luke> https://paste.ubuntu.com/p/q6PH7FSgrD/
#502 [14:02] <gettheshotgun> alright
#503 [14:02] <luke> i did what u told me to do
#504 [14:02] <Coconutbrother> where can I find the java that I just installed lol
#505 [14:06] <thgilfodrol> luke: can you download and install the driver from https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.exe ?
#506 [14:06] <thgilfodrol> luke: then try the game again
#507 [14:06] <luke> i will try tha
#508 [14:06] <luke> that*
#509 [14:07] <thgilfodrol> Coconutbrother: it should be located in C:\Program Files
#510 [14:08] <thgilfodrol> Coconutbrother: e.g. C:\Program Files\Java\jre1.8.0_171\
#511 [14:08] <Coconutbrother> O thanks
#512 [14:08] <Coconutbrother> ok*
#513 [14:08] <thgilfodrol> Coconutbrother: so you'd set the Java executable path to C:\Program Files\Java\jre1.8.0_171\bin\javaw.exe
#514 [14:08] <Coconutbrother> Gotcha thanks
#515 [14:10] <Coconutbrother> Still lagging :/
#516 [14:12] <luke> it saied" computer doesnt meet the require ments for this applacation
#517 [14:13] <thgilfodrol> luke: try the driver at https://www.dell.com/support/home/ca/en/cabsdt1/drivers/driversdetails?driverId=XR1J3
#518 [14:14] <gettheshotgun> have you read the stuff by any chance?
#519 [14:14] <thgilfodrol> gettheshotgun: I have- you have the exact same issue that Coconutbrother has- I've never quite seen this issue before and we spent an hour troubleshooting it before you joined, to no avail
#520 [14:15] <gettheshotgun> one of my classmates has the exact same problem
#521 [14:15] <thgilfodrol> gettheshotgun: I suspect it could be a graphics driver issue, but drivers I throw at it are all getting rejected
#522 [14:15] <gettheshotgun> he just quit minecraft because of it. i study ict management so i googled every thing
#523 [14:15] <Coconutbrother> ya its really weird
#524 [14:16] <gettheshotgun> i thought it would be my gpu, i thought that it was to bad for it
#525 [14:17] <gettheshotgun> but my classmate has a 1080 so that cant be it either
#526 [14:17] <thgilfodrol> gettheshotgun: can you try the driver at https://downloadmirror.intel.com/27780/a08/win64_15.40.38.4963.exe ?
#527 [14:21] * luke [webchat@c-73-86-216-85.hsd1.wv.comcast.net] has quit. (Quit: webchat.esper.net)
#528 [14:21] <gettheshotgun> it rejected it
#529 [14:21] * thelounge81 [webchat@197.133.59.22] has joined #minecrafthelp
#530 [14:21] <gettheshotgun> https://www.intel.com/content/www/us/en/support/articles/000005469/graphics-drivers.html
#531 [14:22] <gettheshotgun> send me there
#532 [14:22] <thelounge81> help
#533 [14:22] <thelounge81> my pussy is screaming
#534 [14:22] <Absol> thelounge81: Please keep it civil
#535 [14:22] <thelounge81> you whore
#536 [14:22] * Absol kicked thelounge81 from #minecrafthelp (Reason: helounge81 :Keep it civilized, you are just a human being)
#537 [14:24] <thgilfodrol> gettheshotgun: try the driver at https://global-download.acer.com/GDFiles/Driver/VGA/VGA_Intel_10.18.15.4248_W10x64_A.zip?acerid=635735802814510590&Step1=NOTEBOOK&Step2=ASPIRE&Step3=ASPIRE%20E5-771&OS=ALL&LC=en&BC=ACER&SC=PA_6
#538 [14:26] <gettheshotgun> rejected
#539 [14:28] <thgilfodrol> gettheshotgun: very strange. all the drivers I give you guys are direct from the manufacturer's site, and they're all rejected
#540 [14:29] <gettheshotgun> idk what to do :S
#541 [14:29] <gettheshotgun> is there a way to contact microsoft or mojang about this issue?
#542 [14:29] <Coconutbrother> it is very weird lol
#543 [14:30] <thgilfodrol> gettheshotgun, Coconutbrother: I'm about stumped. you could try waiting in here afk and see if the other volunteer helpers know a solution or other things to test, or try posting on the forums
#544 [14:30] <thgilfodrol> sorry I couldn't get it working properly for you guys
#545 [14:30] <Coconutbrother> Alright but thank you so much for all your time and help, I really appreciate it
#546 [14:30] <gettheshotgun> is there a number from microsoft or mojang i could call about this or anything?
#547 [14:33] <thgilfodrol> gettheshotgun: not for tech issues- they're reliant on mostly the community for tech support
#548 [14:33] <thgilfodrol> gettheshotgun: mojang has an email support form, but that's for account issues- they'd just route you back to here
#549 [14:34] <thgilfodrol> Coconutbrother: no problem, best of luck with getting it resolved, whether it be here with someone else or on the forums
#550 [14:34] <gettheshotgun> so until someoen from the community finds a sollution im left?
#551 [14:37] <thgilfodrol> gettheshotgun: potentially. I haven't seen this particular issue before and we've exhausted all the usual culprits
#552 [14:37] <thgilfodrol> gettheshotgun: if you're feeling adventurous you could try force installing one of the drivers via device manager
#553 [14:41] <gettheshotgun> going to try the windows 10 version
#554 [14:48] <gettheshotgun> how can i force install it?
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#562 [15:25] * Webchat_85142 [webchat@host86-143-240-163.range86-143.btcentralplus.com] has joined #minecrafthelp
#563 [15:27] <Webchat_85142> probably a dumb question my error is..... The game crashed whilst initializing game
#564 [15:27] <Webchat_85142> Error: java.lang.OutOfMemoryError: Java heap space.... so i can check somewhere what is allocated to the java ram, but where and how. also will this solve the issue???
#565 [15:33] * EnderBosSPRO [webchat@c-76-107-172-233.hsd1.ms.comcast.net] has joined #minecrafthelp
#566 [15:33] <EnderBosSPRO> IS THE MINECRAFT SERVER DOWN TODAY?
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#568 [15:43] * Coconutbrother [webchat@cpe-173-91-166-144.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
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#571 [16:33] * thelounge3 [webchat@105.103.96.119] has joined #minecrafthelp
#572 [16:33] <thelounge3> iioioj
#573 [16:33] * thelounge3 [webchat@105.103.96.119] has quit. (Client Quit)
#574 [16:58] * BB [webchat@c-67-190-106-92.hsd1.co.comcast.net] has joined #minecrafthelp
#575 [16:59] <BB> Everytime I try to open minecraft from the launch page it says "Unable to locate the Java runtime."
#576 [17:00] <BB> Hello?
#577 [17:08] * LethalDolphin [webchat@pool-173-54-98-164.nwrknj.fios.verizon.net] has joined #minecrafthelp
#578 [17:08] <LethalDolphin> hello
#579 [17:08] <LethalDolphin> whenever i try to load a single play map my game crashes and i don't know why
#580 [17:09] * Frisk [~piotrex43@2a01:113f:41e1:7800:2733:59d9:ce87:ea84] has quit. (Quit: What's this big red button?)
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#582 [17:37] * TheMowah [webchat@cpe-172-119-67-127.socal.res.rr.com] has joined #minecrafthelp
#583 [17:38] <TheMowah> i try to log into minecraft.net and it says An error prevented your request from being processed. Please try again.
#584 [17:39] <TheMowah> what do i do?
#585 [17:41] * TyrantKoala [webchat@c-73-188-104-101.hsd1.pa.comcast.net] has joined #minecrafthelp
#586 [17:42] <TyrantKoala> I cannot log into my minecraft launcher despite changing my password repeatedly over the past week
#587 [17:43] * TheMowah [webchat@cpe-172-119-67-127.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#588 [17:49] <TyrantKoala> I have also waited the 1 hour and 30 minutes
#589 [17:58] <TyrantKoala> ?
#590 [18:01] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#591 [18:06] * thelounge68 [webchat@c-73-118-14-217.hsd1.fl.comcast.net] has joined #minecrafthelp
#592 [18:07] <thelounge68> if i buy mincraft one one computer download it on that computer then download it on another computer?
#593 [18:08] <mattym> thelounge68, You can install it as many times as you like, but will only be able to log in on one PC at a time.
#594 [18:08] <thelounge68> so i can download on 2 computers but only have to buy it once
#595 [18:09] <mattym> thelounge68, Yes
#596 [18:09] <thelounge68> ok thank you :)
#597 [18:09] * thelounge68 [webchat@c-73-118-14-217.hsd1.fl.comcast.net] has quit. (Client Quit)
#598 [18:29] * Shane2 [webchat@46.7.23.81] has joined #minecrafthelp
#599 [18:31] <Shane2> Hey, I'm having problems with the account migration, I've filled out the migration form then it tells me I have already and to log in and then when I try to login it says the eail is invalid?
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#601 [18:43] <TyrantKoala> I cannot log into my minecraft launcher despite changing my password repeatedly over the past week. I have reset my password waited 3 hours and then returned only to get denied to log in
#602 [19:05] * puppies876 [webchat@c-73-84-215-227.hsd1.fl.comcast.net] has joined #minecrafthelp
#603 [19:05] <puppies876> hello?
#604 [19:06] <puppies876> is anyone here?
#605 [19:09] * puppies876 [webchat@c-73-84-215-227.hsd1.fl.comcast.net] has quit. (Client Quit)
#606 [19:26] * ry [webchat@072-238-096-255.res.spectrum.com] has joined #minecrafthelp
#607 [19:26] <ry> hello
#608 [19:26] * Spenc12 [webchat@47-35-177-179.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#609 [19:27] <Spenc12> I'm having an issue with the game recognizing my java installation, I manually updated java, looked at the Java executable files, and everything seems to be in check. The game will still not recognize it though
#610 [19:37] <Spenc12> never mind i figured it out, the default file path it implemented was not to the correct version folders
#611 [19:38] * Wolfe [webchat@209.107.210.233] has joined #minecrafthelp
#612 [19:39] <Wolfe> Hi there guys. I can log on to my minecraft account on my phone using data, but I can't log on using my PC on my wireless. Does anyone know of a reason this could happen? I keep getting the error stating that my log in request could not proceed, or that I could not connect to server
#613 [19:42] * ry [webchat@072-238-096-255.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#614 [19:44] <mattym> Wolfe, Turn off your proxy/VPN
#615 [19:46] <Wolfe> I'm not operating with a proxy or a vpn. I should be direct connect
#616 [19:47] <Wolfe> The only thing I have is a firewall
#617 [19:47] <mattym> Wolfe, Are you on a home internet connection?
#618 [19:53] <Wolfe> Yes
#619 [19:53] <mattym> Wolfe, Your connection to this chat shows up as coming from some sort of CDN/Colocation service.
#620 [19:58] <Wolfe> I have no idea what that is.
#621 [20:00] <Wolfe> I was asking my husband since he does the computer stuff. And we don't have a vpn or anything on this network. It shouldn't be going through that type of system.
#622 [20:04] <mattym> Wolfe, Are you using a different connection to the chat than what would be used for the game/anything else?
#623 [20:20] * MARKKKKK [webchat@d23-17-19-26.abhsia.telus.net] has joined #minecrafthelp
#624 [20:21] <MARKKKKK> I'm trying to connect a server on the latest snapshot but on my client it says its on 1.12.2 but on everyone else's it works
#625 [20:41] * Gustavoww2 [webchat@189.91.59.22] has joined #minecrafthelp
#626 [20:44] <Gustavoww2> My Minecraft simply crashes on the home screen, causing the computer to also freeze... Is it because I installed Java and soon after already installed the Minecraft?
#627 [20:45] <mattym> Gustavoww2, No that game installs its own, so that wouldnt matter, do the following instructions Absol writes
#628 [20:45] <mattym> ??> Gustavoww2 launcher/log
#629 [20:45] <Absol> Gustavoww2: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#630 [20:47] <Gustavoww2> I need Java to play? Because my old computer that don't have Java I can play with any problem
#631 [20:48] <mattym> Gustavoww2, The game installs it for you, because it needs it.
#632 [20:51] <Gustavoww2> Oh, so I guess that's why the Minecraft just freeze on the home screen
#633 [20:51] <mattym> Gustavoww2, Follow the instructions Absol linked.
#634 [20:53] * dellsupport1 [webchat@cpc99348-croy26-2-0-cust91.19-2.cable.virginm.net] has joined #minecrafthelp
#635 [20:53] <dellsupport1> https://paste.ubuntu.com/p/h4jVPxgHVM/
#636 [20:53] <Gustavoww2> I uninstalled both since I was about to throw the computer on the wall but I will install only the Minecraft and if this error happens again I contact you
#637 [20:53] <mattym> dellsupport1, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#638 [20:54] <dellsupport1> oof
#639 [20:54] <dellsupport1> how did u work that out so quick?
#640 [20:54] <dellsupport1> u a bot?
#641 [20:54] <dellsupport1> thanks anyway
#642 [20:57] * Brett [webchat@173-26-76-130.client.mchsi.com] has joined #minecrafthelp
#643 [20:58] <Brett> i had an old account that was created when i was beta testing the original release of minecraft. is that account still usable for me now? If so, how can i gain access to that account if my email has changed?
#644 [21:00] * kim [webchat@75-0-73-167.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#645 [21:01] * dellsupport1 [webchat@cpc99348-croy26-2-0-cust91.19-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#646 [21:02] <mattym> Brett, Did you ever Migrate the account?
#647 [21:02] <kim> minecraft will not send the email to reset my password
#648 [21:02] <kim> yes i tryed
#649 [21:03] <mattym> kim, Are you sure you are using the correct email, and did you check in any spam/junk mail folders?
#650 [21:03] * yoo [webchat@189.91.59.22] has joined #minecrafthelp
#651 [21:04] <yoo> I have to install java to play minecraft? Or I can just install minecraft and play?
#652 [21:04] <kim> yes i have and im sure
#653 [21:04] <mattym> yoo, You have already been told what to do.
#654 [21:04] <mattym> kim, What is the ingame username?
#655 [21:05] <kim> kiwimoon28
#656 [21:05] <yoo> so if i uninstall java and minecraft, install just the minecraft it will work?
#657 [21:06] <Brett> mattym, i havent touched the account in probably 5 years, but my kids are old enough to play so im trying to access it again
#658 [21:06] <mattym> ??> kim account/send-email
#659 [21:06] <Absol> kim: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#660 [21:06] <Absol> kim: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#661 [21:06] <mattym> Brett, Did you ever migrate the account?
#662 [21:06] <kim> ok thx
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#664 [21:08] <Brett> i never migrated the account, no
#665 [21:09] <mattym> Brett, Do you have access to the email you used to create it?
#666 [21:09] <Brett> i dont think so
#667 [21:09] <mattym> ??> Brett account/send-email
#668 [21:10] <Absol> Brett: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#669 [21:10] <Absol> Brett: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#670 [21:14] <kim> thx for the help
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#673 [21:25] * Arinora34 [webchat@ip70-179-146-1.fv.ks.cox.net] has joined #minecrafthelp
#674 [21:25] <Arinora34> I updated my computer last night and when I logged in to play Minecraft later this afternoon I was unable to. I was able to hit play in the initial loading screen where you can select your settings what skin to use and news on whats going on in Minecraft. When arriving at my selection screen the game freezes two seconds later and then tells me it i
#675 [21:25] <Arinora34> s Not Responding, before I am able to select single or multi player. At that point I have no other choice but to close it and I am then brought back to the loading screen. I don't know if it is an issue with the game itself, java, or my computer, but I've tried restarting, closing minecraft and trying again, deleting and reinstalling Minecraft and
#676 [21:25] <Arinora34> attemting to update Java. If there are any solutions that you may have or reccomendations on what to do it would be greatly appreciated
#677 [21:26] <mattym> ??> Arinora34 launcher/log
#678 [21:26] <Absol> Arinora34: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#679 [21:30] * Ali [webchat@d50-92-225-79.bchsia.telus.net] has joined #minecrafthelp
#680 [21:31] <Arinora34> https://paste.ubuntu.com/p/ycbnv8WbGV/
#681 [21:31] <Ali> Hi I belive my account has been hancked and also i think somone changed my email so i cant change my password so can somone help me?
#682 [21:31] <mattym> ??> Ali account/send-email
#683 [21:31] <Absol> Ali: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#684 [21:31] <Absol> Ali: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#685 [21:32] <mattym> Arinora34, Thats all it shows before crashing/freezing?
#686 [21:32] <Arinora34> yup
#687 [21:32] <mattym> ??> Arinora34 launcher/log-txt
#688 [21:32] <Absol> Arinora34: We need to see your full launcher log, which is created in the game directory.
#689 [21:32] <Absol> Arinora34: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#692 [22:03] * Absol kicked mib_ejv520 from #minecrafthelp (Reason: ib_ejv520 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#693 [22:18] * Cyan4 [webchat@cpe-173-175-41-236.hot.res.rr.com] has joined #minecrafthelp
#694 [22:19] <Cyan4> help
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#696 [22:49] * Mustard [webchat@45-21-151-234.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#697 [22:49] <Mustard> im getting an error for a java runtime? And I'm unable to launch the game from the client
#698 [22:50] <Andrio> Mustard, what error?
#699 [22:53] <Mustard> It's saying that it can't locate a java run time, but i thought minecraft didn't need java anymore?
#700 [22:54] * tyler [webchat@cpe-173-172-222-122.elp.res.rr.com] has joined #minecrafthelp
#701 [22:55] <Andrio> Mustard, the Java Edition is still a Java app
#702 [22:55] <tyler> my minecraft wont load saves
#703 [22:55] <Andrio> Mustard, try reinstalling the launcher.
#704 [22:55] <Andrio> tyler, what happens when you try?
#705 [22:56] <tyler> freezes
#706 [22:56] <tyler> i reinstalled it and deleted the.minecraft file
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#708 [23:18] * chass [webchat@cpe-74-137-192-121.kya.res.rr.com] has joined #minecrafthelp
#709 [23:18] <chass> hwllo
#710 [23:18] <chass> hello
#711 [23:19] <chass> My question is my game is crashing when i try to load decocraft anybody know y???
#712 [23:24] <Andrio> ??> chass mods
#713 [23:24] <Absol> chass: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
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#715 [23:34] * ZeNinja864 [~ZeNinja86@104.220.182.15] has quit. (Quit: Leaving)
#716 [23:38] * Webchat_81876 [webchat@ip24-251-107-39.ph.ph.cox.net] has joined #minecrafthelp
#717 [23:39] <Webchat_81876> im not receiving emails from Mojang so i cant verify my account.
#718 [23:41] <Andrio> Webchat_81876, did you check your spam folder?
#719 [23:41] <Webchat_81876> yea i read threw the website and i think i maybe makred the emails as spam.
#720 [23:42] <Webchat_81876> also thank u for answering this late i appreciate it
#721 [23:45] * SaucySells [webchat@12.156.141.230] has joined #minecrafthelp
#722 [23:46] <SaucySells> Hello I have an issue with Minecraft. Upon attempting to launch the game I'm getting the "couldn't set pixel format" error and it crashes every time. I made sure I have the most recent driver for my graphics card, here is my dxdiag logs: https://paste.ubuntu.com/p/t5FGC4vzmw/
#723 [23:47] <SaucySells> Does anyone know what might be the issue?
#724 [23:55] <thgilfodrol> ??> SaucySells launcher/log-txt
#725 [23:55] <Absol> SaucySells: We need to see your full launcher log, which is created in the game directory.
#726 [23:55] <Absol> SaucySells: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.