#1 [00:00] <Tired> Failed to download file. cs_cz.lang
#2 [00:00] <Tired> Name: cs_cz.lang
#3 [00:00] <Tired> any help please windows
#4 [00:01] <Tired> even if it gets past that one. the next one ph.lang fails to download :(
#5 [00:01] <Tired> someone please help me. I have even removed all virus software and disabled windows defender and still cant download it
#6 [00:11] <Corvus> ??> SquiggyAmy paste
#7 [00:11] <Absol> SquiggyAmy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#8 [00:12] <Corvus> ??> Tired tools/HJT
#9 [00:12] <Absol> Tired: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#10 [00:12] <Absol> Tired: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#11 [00:14] <Tired> https://paste.ubuntu.com/p/hQ7C6R7Pyv/
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#14 [00:18] <Ratbag05> I need help with a error Unable to locate the Java runtime.
#15 [00:18] <SquiggyAmy> https://paste.ubuntu.com/p/8bSFvgWj6D/
#16 [00:18] * Webchat_57991 [webchat@pool-71-174-69-5.bstnma.fios.verizon.net] has joined #minecrafthelp
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#18 [00:19] <Corvus> Tired, click 'Show details' n the error message and show me what that gives you
#19 [00:19] <Sierraaa> Hello! I'm having a problem with Minecraft Realms. Earlier today, my sister and I were playing Minecraft Maps on Realms. Everything was fine until I downloaded this one Minecraft Map. Now, I can't switch my realm, reset my realm, join my realm, or backup my realm. I've tried relaunching Mincraft. I've tried restarting my PC.
#20 [00:19] <Sierraaa> Nothing's working.
#21 [00:20] <Corvus> ??> SquiggyAmy AV/AVG
#22 [00:20] <Absol> SquiggyAmy: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#23 [00:20] <Absol> SquiggyAmy: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#24 [00:20] <Corvus> SquiggyAmy, consider removing AVG
#25 [00:20] <Corvus> SquiggyAmy, consider removing AVG
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#28 [00:20] <Corvus> Ratbag05, did you hear what Absol told you?
#29 [00:21] <Tired> https://paste.ubuntu.com/p/2qRPXh6w9p/
#30 [00:22] <SquiggyAmy> but my avg hasnt blocked anything and has been on the computer as long as minecraft
#31 [00:22] <Corvus> SquiggyAmy, it's been known to block things without telling you
#32 [00:23] <Corvus> Tired, is your Internet connection stable? Maybe restart the launcher to try again
#33 [00:23] <Tired> yes i used both wifi and LAN connection
#34 [00:24] * Ratbag05 [webchat@106-68-235-81.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#35 [00:24] <Tired> Do i need open ports on my router?
#36 [00:24] <Tired> it all started with the 1.12.2 update... i have never been able to download it :(
#37 [00:24] <Corvus> Tired, no.
#38 [00:24] <Corvus> Tired, that's only if you want to run a server.
#39 [00:25] <Tired> its a windows 10 OS is that the problem??
#40 [00:25] <Corvus> Tired, no
#41 [00:26] <Tired> I play steam games and League of Legends alot so I know my connection is good
#42 [00:30] <Tired> Corvus https://paste.ubuntu.com/p/dkK6v2P5j7/
#43 [00:30] <Tired> if i make it past that one the next one gives me problems
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#45 [00:46] <Tired> got it to work!!!
#46 [00:50] <Tired> just had to keep clicking close - download - close - download a hundred times and it made it past them
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#54 [02:31] <Wodnik> Hey, I've got a problem. Minecraft says that" C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe does not exist. I've checked. It is right there. Unable to start Minecraft due to this. Can anyone help?
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#57 [02:48] <fattybunny> my tick percentage is insanely high
#58 [02:49] <fattybunny> and 99% of it is processing textures
#59 [03:24] * DragonHeartedx [webchat@88.237.77.47.dynamic.ttnet.com.tr] has joined #minecrafthelp
#60 [03:24] <DragonHeartedx> How to play with another person in a singleplayer world
#61 [03:33] <DragonHeartedx> How do i do that
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#64 [03:47] * Webchat_76632 [webchat@s41.IosakaFL2.vectant.ne.jp] has joined #minecrafthelp
#65 [03:48] <Webchat_76632> GDJGBCJGH
#66 [03:48] <Webchat_76632> SDFFCDFRFG
#67 [03:48] <Webchat_76632> SDFFCDFRFG
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#71 [04:57] * MineTooth [webchat@p2E5DBE6B.dip0.t-ipconnect.de] has joined #minecrafthelp
#72 [04:59] <MineTooth> So i wanted to ask when a new update for the Minecraft Xbox 360 edition comes out and what happens... :D
#73 [05:00] <MineTooth> Its not realy a problen but a quest and im german my english is bad
#74 [05:00] <MineTooth> Sorry for mistakes
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#76 [05:11] * Yawde [webchat@81.92.200.239] has joined #minecrafthelp
#77 [05:11] <Yawde> I forgot my email and password to an account since i havent played in months, how can i recover it
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#80 [06:24] * nwmpl [webchat@188.146.237.13.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#81 [06:25] <nwmpl> I need help my launcher is crashing all the time when i press play card drivers are current like version minecraft and java pls help to fix it
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#83 [07:00] * Damrockstar [webchat@182.host-117-104-178.compassnet.co.nz] has joined #minecrafthelp
#84 [07:01] <Damrockstar> hey there
#85 [07:01] <Damrockstar> I need help with logging into my account
#86 [07:02] <Damrockstar> does anyone actually help?
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#91 [07:35] <nwmpl> nice support
#92 [07:35] <nwmpl> ...
#93 [07:37] <Corvus> ??> nwmpl launcher/crash-log
#94 [07:37] <Absol> nwmpl: We need to see your crash log, which is created after a crash.
#95 [07:37] <Absol> nwmpl: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#96 [07:37] <nwmpl> i don't have crash log
#97 [07:38] <nwmpl> i don't have crash log folder
#98 [07:38] <Corvus> ??> nwmpl launcher/log
#99 [07:38] <Absol> nwmpl: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#100 [07:38] <nwmpl> ok
#101 [07:41] <nwmpl> https://paste.ubuntu.com/p/DzNP5tNhdq/
#102 [07:41] <nwmpl> my launcher log https://paste.ubuntu.com/p/DzNP5tNhdq/
#103 [07:42] <nwmpl> i don't know what i should to do
#104 [07:42] <nwmpl> i try everything
#105 [07:43] <Corvus> ??> nwmpl win/reinst
#106 [07:43] <Absol> nwmpl: You may need to reinstall the locally installed files that Minecraft puts into place.
#107 [07:44] <Absol> nwmpl: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#108 [07:44] <nwmpl> i does it
#109 [07:44] <nwmpl> don't work
#110 [07:45] <nwmpl> i said i does everything
#111 [07:45] <nwmpl> ...
#112 [07:45] <nwmpl> it doesn't work
#113 [07:45] <Corvus> nwmpl, it's possible the 'ł' in your profile name is breaking things.
#114 [07:45] <nwmpl> nope
#115 [07:45] <nwmpl> i don't have any ł
#116 [07:45] <nwmpl> in profile name
#117 [07:45] <Corvus> nwmpl, your Windows profile name.
#118 [07:45] <nwmpl> oh
#119 [07:45] <nwmpl> need to chagne
#120 [07:45] <nwmpl> change
#121 [07:45] <nwmpl> wait a second
#122 [07:46] <Corvus> ??> nwmpl win/!
#123 [07:46] <Absol> nwmpl: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#124 [07:46] <Absol> nwmpl: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
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#127 [08:03] <nwmpl> alright i changed my name/windows
#128 [08:03] <nwmpl> and it's now without ł
#129 [08:04] <nwmpl> and downloading again minecraft
#130 [08:30] <nwmpl> it doesn't work
#131 [08:30] <nwmpl> i don't know what to do
#132 [08:30] <nwmpl> to fix it
#133 [08:31] <nwmpl> my launcher again crashed
#134 [08:31] <nwmpl> when i press play
#135 [08:37] <nwmpl> pls help me ..
#136 [08:39] * Adam1 [webchat@cpc145278-john5-2-0-cust155.14-1.cable.virginm.net] has joined #minecrafthelp
#137 [08:39] <Adam1> hello?
#138 [08:40] <Adam1> is there anyone here?
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#142 [09:03] <DeafieGamer> urielsalis, you there?
#143 [09:04] * miketilt [webchat@107-181-176-100.atl.gtsmanaged.com] has joined #minecrafthelp
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#145 [09:07] <miketilt> hello all, i'm trying to assist my daughter in retrieving her password for her account (we had to rebuild her system). I even has the original purchase email and was the 'adult' that approved it but we not receiving an email to her address to reset her password - any ideas?
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#151 [09:27] <DeafieGamer> So say that one user have this issue : "When i try to join the server i crash and the game output thing says skiping bad option: LastServer can anyone help" .... what can I do to help him?
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#154 [09:49] <nwmpl> My launcher is crashing when i press play i tried everything to fix but without issue ... my drivers are current, java and launcher tho, reinstall minecraft didn't work ...
#155 [09:52] <Corvus> nwmpl, are you starting the launcher using the shortcut on your desktop?
#156 [09:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#157 [09:52] <nwmpl> no
#158 [09:52] <Corvus> nwmpl, how are you starting it?
#159 [09:53] <nwmpl> ohohh
#160 [09:53] <nwmpl> my bad
#161 [09:53] <nwmpl> yes i start it using the shortcut
#162 [09:53] <nwmpl> on deskopt
#163 [09:53] <Corvus> ok
#164 [09:53] <Corvus> nwmpl, right click it, select Properties
#165 [09:53] <Corvus> nwmpl, then try adding this to the end of the Target field, with a space before it:
#166 [09:54] <Corvus> --workDir C:\Minecraft
#167 [09:54] <Corvus> (you can use a different directory if you want, but try to avoid 'special' characters)
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#169 [10:02] * Raymoo [webchat@107-136-76-159.lightspeed.gnbonc.sbcglobal.net] has joined #minecrafthelp
#170 [10:03] <Raymoo> I want to set up a 1.12.2 server with the WorldEdit Plugin and a few mods but I do not know how to combine Forge and Bukkit/Spigot into one server. How do I do this?
#171 [10:03] <Corvus> Raymoo, I don't believe you can
#172 [10:04] <Corvus> ??> Raymoo mods
#173 [10:04] * Frisk [~piotrex43@79.163.232.64.ipv4.supernova.orange.pl] has joined #minecrafthelp
#174 [10:04] <Absol> Raymoo: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#175 [10:04] <Raymoo> Alright, thanks. I don't need specific help for mods Absol, just wanted to know if it was possible to combine Forge with Bukkit/Spigot.
#176 [10:05] <Lord_Ralex> Those are mods.
#177 [10:05] <Raymoo> Yeye I getcha. Thanks for the help though.
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#180 [10:21] * biddls [webchat@host-80-43-110-253.as13285.net] has joined #minecrafthelp
#181 [10:23] <biddls> hi i cant access my old account email from like 3+ yrs ago i think. and my account name is either 1 of two things. sop i have no way of proving its the original account owner. but i would like access to my old mojang account
#182 [10:24] <biddls> nvm sorted
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#184 [10:43] * thelounge77 [webchat@95.148.88.214] has joined #minecrafthelp
#185 [10:43] <thelounge77> How do I fix this minecraft login error “cannot connect to server”
#186 [10:45] <thelounge77> Does anyone know?
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#188 [10:46] * bligityblarg [webchat@h96-61-168-223.lvrgtn.dsl.dynamic.tds.net] has joined #minecrafthelp
#189 [10:46] * Zayan [webchat@95.148.88.214] has joined #minecrafthelp
#190 [10:46] <bligityblarg> hello?
#191 [10:46] <Zayan> Hi
#192 [10:46] <Zayan> im having a problem with the minecraft login with “cannot connect to server” is there a fix for it?
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#194 [10:47] <bligityblarg> um, im having a really weird issue with java edition mc, i join any world, single or multi, and i crash after 2 seconds exactly, and the logs are ever spouting the same thing each time...
#195 [10:48] <bligityblarg> ill brb, have something ive gotta take care of, hopefully i can get a fix for this
#196 [10:50] * Zayan [webchat@95.148.88.214] has joined #minecrafthelp
#197 [10:50] <Zayan> Sorry I am back
#198 [10:50] <Zayan> do you know?
#199 [10:50] <Zayan> the fix for “cannot connect to server”
#200 [10:51] <bligityblarg> is your internet being weird?
#201 [10:51] * AdkoBotko [webchat@109-230-18-171.dynamic.orange.sk] has joined #minecrafthelp
#202 [10:58] * Fan_Koka [webchat@esp16-2-78-236-128-167.fbx.proxad.net] has joined #minecrafthelp
#203 [10:59] <Fan_Koka> Bonjour
#204 [11:00] <bligityblarg> hello
#205 [11:01] * AdkoBotko [webchat@109-230-18-171.dynamic.orange.sk] has quit. (Quit: webchat.esper.net)
#206 [11:01] <Fan_Koka> Depuis hier soir je ne peux pas me connecter sur mon compte Minecraft ça me dit mot de passe ou email invalide
#207 [11:03] <bligityblarg> avez-vous essayé de réinitialiser votre mot de passe? Cela semble être une question commune.
#208 [11:14] <Fan_Koka> Oui mais le soucis ce que ça ne m'envoi pas le mail de réinitialisation
#209 [11:20] * saku [webchat@c-73-195-45-142.hsd1.nj.comcast.net] has joined #minecrafthelp
#210 [11:21] <saku> Hello, I purchased minecraft yesterday at my mac, now I can't play it from ipad.
#211 [11:21] * Dominik [webchat@p4FE6EAD3.dip0.t-ipconnect.de] has joined #minecrafthelp
#212 [11:21] <Dominik> Hello how can i delete my Mojang account?
#213 [11:25] * Dominik [webchat@p4FE6EAD3.dip0.t-ipconnect.de] has quit. (Client Quit)
#214 [11:45] <nwmpl> Corvus it doesn't work ...
#215 [11:52] * Dominik [webchat@p4FE6EAD3.dip0.t-ipconnect.de] has joined #minecrafthelp
#216 [11:52] <Dominik> Hi how can i delete my Mojang Account please?
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#222 [12:18] * Muffinzforce5 [webchat@cpe-24-93-27-217.rochester.res.rr.com] has joined #minecrafthelp
#223 [12:18] <Muffinzforce5> hello
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#227 [12:20] <Muffinzforce5> mattym are you there?
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#237 [12:33] <Exo> Im not sure where to type but this is my problem, A few months ago minecraft just bugged out. I don't know what happened but when i exit the game it says "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." that is all i get. Additionally when i press F11? for fullscreen it crashes me instantly with the same e
#238 [12:33] <Exo> rror. Any help fixing this would be grateful. Thanks
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#243 [12:52] <MrGambit> Hello, I have a friend who gets a "Connection lost - Internal Server Error" when they try to join my server. I migrated my server from 1.8.9 to the latest snapshot (1.13pre8) using the Biome deletion, and its working all fine and dandy for myself and some friends however I have a friend with no prior issues who suddenly ran into tons of problems co
#244 [12:52] <MrGambit> nnecting. Anyone have any ideas if its on my end or his?
#245 [12:52] <MrGambit> I can post server logs with the error messages if someone can try and help
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#251 [13:24] <nwmpl> help me just someone omg ...
#252 [13:24] <urielsalis> hi nwmpl
#253 [13:24] <urielsalis> what is your issue?
#254 [13:24] <nwmpl> @Corvus it doesn't work ...
#255 [13:25] <nwmpl> my launcher is crashing
#256 [13:25] <nwmpl> all the time when i press play
#257 [13:25] <nwmpl> i reinstall
#258 [13:25] <nwmpl> everything like java
#259 [13:25] <nwmpl> minecraft
#260 [13:25] <nwmpl> and i updated card drivers
#261 [13:25] <urielsalis> ??> launcher/log
#262 [13:25] <nwmpl> wait a sec
#263 [13:25] <urielsalis> ??> nwmpl launcher/log
#264 [13:25] <Absol> nwmpl: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#265 [13:26] * Nadja [webchat@p579B0CD8.dip0.t-ipconnect.de] has joined #minecrafthelp
#266 [13:26] <Nadja> Hello , i can't login to my account and can't change the password or email
#267 [13:27] <nwmpl> there is launcher/log
#268 [13:27] <nwmpl> https://paste.ubuntu.com/p/65PCyDFg2N/
#269 [13:27] <urielsalis> Nadja, what happens when you try?
#270 [13:27] * lordmemeion777 [webchat@172.243.122.213] has joined #minecrafthelp
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#272 [13:28] <lordmemeion777> hello?
#273 [13:28] <urielsalis> ??> Nadja info/special-characters
#274 [13:28] <lordmemeion777> how can i fix this
#275 [13:28] <urielsalis> ??> nwmpl win/!
#276 [13:29] <Absol> nwmpl: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#277 [13:29] <Absol> nwmpl: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#278 [13:29] <urielsalis> lordmemeion777, how to fix what?
#279 [13:29] * Nadja [webchat@p579B0CD8.dip0.t-ipconnect.de] has quit. (Client Quit)
#280 [13:29] <lordmemeion777> Unable to locate the Java runtime
#281 [13:30] <nwmpl> Absol i chamged my name and i don't have any ł,ą
#282 [13:30] <nwmpl> and i changed directory of the launcher
#283 [13:30] <urielsalis> nwmpl, according to the log, you have ł
#284 [13:30] <Lord_Ralex> Changing your name doesn't fix the actual folders on your machine.
#285 [13:30] <nwmpl> oh i found it wait a sec
#286 [13:31] <lordmemeion777> i cant connect to my launcher, and it said exists:false
#287 [13:32] <nwmpl> how i can change the name
#288 [13:32] <lordmemeion777> right after i updated the launcher
#289 [13:34] <lordmemeion777> i just want to play some minecraft. should i go into %appdata% and see whats wrong?
#290 [13:36] * MinecraftGuy [webchat@74-196-152-7.plptcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#291 [13:36] <MinecraftGuy> so, i love minecraft, but I'm experiencing a problem.
#292 [13:36] <urielsalis> nwmpl, you have to create a new user
#293 [13:36] <nwmpl> i created
#294 [13:36] <nwmpl> i changed a name
#295 [13:37] <urielsalis> lordmemeion777, can you elaborate?
#296 [13:37] <urielsalis> MinecraftGuy, what problem?
#297 [13:37] <urielsalis> nwmpl, your Windows username, not Minecraft
#298 [13:37] <nwmpl> yes
#299 [13:37] <nwmpl> i know
#300 [13:37] <nwmpl> i changeds
#301 [13:37] <nwmpl> changed
#302 [13:37] <lordmemeion777> MinecraftGuy do you have the screen that say runtime failed?
#303 [13:37] <nwmpl> a windows name and user name
#304 [13:37] <MinecraftGuy> i play it on my phone, and i wanted to access update aquatic, and i tried loading latest snapshot and it just pulled up an error screen
#305 [13:37] <MinecraftGuy> :(
#306 [13:38] <MinecraftGuy> yes actually
#307 [13:38] <urielsalis> MinecraftGuy, in a superflat world?
#308 [13:38] <MinecraftGuy> no not superflat
#309 [13:38] <MinecraftGuy> i play on my mac
#310 [13:38] <urielsalis> MinecraftGuy, also, we dnot help with snapshots here :/
#311 [13:38] <MinecraftGuy> ok
#312 [13:38] <MinecraftGuy> thats fine
#313 [13:38] <MinecraftGuy> thx anyway:D
#314 [13:38] * MinecraftGuy [webchat@74-196-152-7.plptcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#315 [13:38] <lordmemeion777> how do i know if my minecraft update failed
#316 [13:40] <nwmpl> okay i changed a name of user and windows user
#317 [13:40] <nwmpl> any ł
#318 [13:40] <nwmpl> in user folder on documents
#319 [13:40] <nwmpl> in*
#320 [13:40] <urielsalis> Did you rename the folders? I dont think that will work...
#321 [13:40] <mattym> nwmpl, You were already told that changing them does not help. You need to create a completely new user, and use that user on the computer.
#322 [13:40] <urielsalis> That will probably break everything...
#323 [13:41] <urielsalis> (What you did instead of following mattym instructions)
#324 [13:41] <nwmpl> hmm ok
#325 [13:41] <nwmpl> then
#326 [13:41] <nwmpl> i will create new user
#327 [13:41] <lordmemeion777> how can i make my loadtime true instead of flase?
#328 [13:47] * Droow [webchat@cpe-24-166-75-178.neo.res.rr.com] has joined #minecrafthelp
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#331 [13:50] <lordmemeion777> hello
#332 [13:55] <MrGambit> Hey so I have a friend that can't join my server. He can join if I create a new world or go to online mode. Deleting all player data dosen't work either
#333 [13:57] <lordmemeion777> hello?
#334 [13:57] * XDDyzioPL [webchat@47.217.136.195.macrosat.pl] has joined #minecrafthelp
#335 [13:58] <XDDyzioPL> my problem is java.lang.NullPointerExeption: group in multiplayer
#336 [13:59] <XDDyzioPL> pls help me
#337 [14:00] <lordmemeion777> hov can i fix this problem? Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#338 [14:00] <lordmemeion777> Exists: false
#339 [14:01] <lordmemeion777> plz help
#340 [14:02] <XDDyzioPL> my problem is java.lang.NullPointerExeption: group in multiplayer and i can't play multiplayer :(
#341 [14:04] <XDDyzioPL> my problem is java.lang.NullPointerExeption: group in multiplayer and i can't play multiplayer :( XDDyzioPL
#342 [14:10] <Exo> should i retype my problem?
#343 [14:13] * Mario [~IceChat9@d24-141-9-201.home.cgocable.net] has joined #minecrafthelp
#344 [14:14] <Mario> Im not sure where to type but this is my problem, A few months ago minecraft just bugged out. I don't know what happened but when i exit the game it says "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience." that is all i get. Additionally when i press F11? for
#345 [14:14] <Mario> fullscreen it crashes me instantly with the same error. Any help fixing this would be grateful. Thanks
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#349 [14:17] <Moth> Hi, when I try to load pre release 9, it freezes on the main screen. Is there something I can do?
#350 [14:23] * bligityblarg [webchat@h96-61-168-223.lvrgtn.dsl.dynamic.tds.net] has joined #minecrafthelp
#351 [14:23] <bligityblarg> hello?
#352 [14:24] * testtttt [webchat@host-92-25-37-228.as13285.net] has joined #minecrafthelp
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#354 [14:24] <bligityblarg> hello??
#355 [14:27] <tyteen4a03> hi bligityblarg
#356 [14:27] <tyteen4a03> Moth: we don't support prereleases
#357 [14:27] <tyteen4a03> ??> Mario launcher/crash-log
#358 [14:27] <Absol> Mario: We need to see your crash log, which is created after a crash.
#359 [14:27] <Absol> Mario: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#362 [14:28] <bligityblarg> kewl, someone who knows something showed up
#363 [14:28] <bligityblarg> ive got a weird problem, where if i try to join any single or multiplayer world, it crashes after 2 seconds
#364 [14:29] <bligityblarg> occasionally, in the output log i will get spammed with a message similar to this:
#365 [14:29] <bligityblarg> everity=HIGH, message=Error has been generated. GL error GL_INVALID_ENUM in (null): (ID: 173538523) Generic error
#366 [14:30] <bligityblarg> er, sorry, that was incomplete
#367 [14:30] <bligityblarg> OpenGL debug message, id=1280, source=API, type=ERROR, severity=HIGH, message=Error has been generated. GL error GL_INVALID_ENUM in (null): (ID: 173538523) Generic error
#368 [14:30] <Mario> mine only gives a hs_err file upon crashing.
#369 [14:30] <Mario> in the main directrory not the crash-reports
#370 [14:32] <lordmemeion777> hello, im hoping someone can help my problem
#371 [14:32] <Mario> if this can help here you are https://paste.ubuntu.com/p/qbgh9hrzHx/
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#373 [14:34] * aguy [webchat@078088153116.ustka.vectranet.pl] has joined #minecrafthelp
#374 [14:36] <aguy> hello i wanted to delete my account but can't do it without entering credit card
#375 [14:36] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has joined #minecrafthelp
#376 [14:36] <tyteen4a03> Mario: a sec
#377 [14:36] <Espy> hello
#378 [14:36] <tyteen4a03> ??> aguy account/delete-account
#379 [14:36] <tyteen4a03> ??> aguy account/delete
#380 [14:36] <Absol> aguy: You can delete your account via the URL below. WARNING: Deleting your account is final and CAN NOT BE REVERSED! Use at your own risk.
#381 [14:36] <Absol> aguy: https://account.mojang.com/me/settings (see Delete your account section)
#382 [14:37] <tyteen4a03> aguy: are you using that page?
#383 [14:37] <tyteen4a03> ??> Mario win/dxdiag
#384 [14:37] <Absol> Mario: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#385 [14:37] <tyteen4a03> hi Espy
#386 [14:37] <Espy> hi
#387 [14:37] <aguy> i still need parent's permission
#388 [14:38] <tyteen4a03> aguy: yes, you do
#389 [14:38] <Mario> DxDiag here https://paste.ubuntu.com/p/T8QRsRtMhk/
#390 [14:38] * Espy [webchat@cpe-67-248-209-141.nycap.res.rr.com] has quit. (Client Quit)
#391 [14:38] <tyteen4a03> Mario: try this driver: http://www.nvidia.com/download/driverResults.aspx/135676/en-us
#392 [14:39] <Mario> i have that driver installed? it says so on GeForce Experience
#393 [14:41] <Mario> if i should reinstall it then i will. Maybe a clean install of it would help aswell?
#394 [14:42] <tyteen4a03> Mario: yep
#395 [14:47] * NyghtFyre [webchat@97-85-176-17.static.stls.mo.charter.com] has joined #minecrafthelp
#396 [14:47] <Mario> So do a clean install? Im just asking if i should
#397 [14:47] <NyghtFyre> where can I download the java launcher
#398 [14:50] * Webchat_90546 [webchat@104-50-112-164.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#399 [14:50] <tyteen4a03> Mario: yes
#400 [14:50] <tyteen4a03> NyghtFyre: minecraft.net/download
#401 [14:51] <NyghtFyre> I've tried that and it still wont run
#402 [14:52] <Webchat_90546> Pixel format not accelerated?
#403 [14:52] <tyteen4a03> ??> Webchat_90546 win/dxdiag
#404 [14:52] <Absol> Webchat_90546: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#405 [14:53] <tyteen4a03> NyghtFyre: what happens when you run Minecraft?
#406 [14:53] <NyghtFyre> It tries to open and then crashes
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#408 [14:58] <Mario> i just installed the driver. launch again?
#409 [14:59] <tyteen4a03> Mario: restart
#410 [15:01] <Mario> restart computer?
#411 [15:05] * Mario [~IceChat9@d24-141-9-201.home.cgocable.net] has quit. (Quit: Never put off till tomorrow, what you can do the day after tomorrow)
#412 [15:08] * Mario [~IceChat9@d24-141-9-201.home.cgocable.net] has joined #minecrafthelp
#413 [15:08] <Mario> well i restarted. now my minecraft crashes as i load the game
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#417 [15:30] <lordmemeion777> can someone please help me, i have been on hear for two hours with no help
#418 [15:30] <LiGamerTrollin> I Bought my minecraft account back in 2011 and i migrated it in 2017 i havent played in a while and i wanted to get back to it but i forgot the email i migrated that account to.I know my minecraft username.
#419 [15:31] <lordmemeion777> why is there barley no help on here, i dont get it
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#428 [16:07] <Mario> Well, After a fresh install of minecraft the game is back to the same error. but i can play again
#429 [16:07] <tyteen4a03> Mario: "same error"?
#430 [16:07] <Mario> when i press "quit game" it says it crashes and F11 crashes when i press it
#431 [16:08] <tyteen4a03> Mario: does it give you a crash report?
#432 [16:08] <Mario> i will check
#433 [16:08] * swaggiemaggie [webchat@075-181-148-183.res.spectrum.com] has joined #minecrafthelp
#434 [16:08] <Mario> no, only hs_err
#435 [16:08] <tyteen4a03> Mario: is this a new one?
#436 [16:09] <swaggiemaggie> my account was stolen and my username was changed and I need to change it back but it won't let me for 30 days.
#437 [16:09] <tyteen4a03> ??> swaggiemaggie account/send-email
#438 [16:09] <Absol> swaggiemaggie: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [16:09] <Absol> swaggiemaggie: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#440 [16:09] <Mario> new driver or what?
#441 [16:09] * swaggiemaggie [webchat@075-181-148-183.res.spectrum.com] has quit. (Client Quit)
#442 [16:09] <tyteen4a03> Mario: new hs_error
#443 [16:10] <Mario> i can get you the new hs_err. if needed compare it to the other one if you still have it
#444 [16:10] <tyteen4a03> Mario: yes please
#445 [16:12] <Mario> https://paste.ubuntu.com/p/8Xk3W58pWy/
#446 [16:13] <tyteen4a03> Mario: is this 1.12.2?
#447 [16:14] * Vipersenpai [webchat@138.36.79.2] has joined #minecrafthelp
#448 [16:16] <Mario> Yes it is
#449 [16:16] <Mario> clean.
#450 [16:16] <tyteen4a03> ??> Mario win/dxdiag
#451 [16:16] <Absol> Mario: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#452 [16:18] <Mario> https://paste.ubuntu.com/p/ykrnmJjBTY/
#453 [16:18] <tyteen4a03> Mario: looks clean; only thing I can suggest is:
#454 [16:18] <tyteen4a03> ??> Mario settings/reset
#455 [16:18] <tyteen4a03> er
#456 [16:19] <tyteen4a03> ??> Mario options/delete
#457 [16:19] <Absol> Mario: You may need to reset your Minecraft settings to default. To do so, open your .minecraft directory and delete the file called options.txt.
#458 [16:19] <Mario> i just cleaned my .minecraft folder. a new options.txt was just created
#459 [16:20] <tyteen4a03> Mario: and you still get this error?
#460 [16:20] <Mario> yes.
#461 [16:20] <tyteen4a03> Mario: hm, only thing I can suggest is trying turning VBOs off / on
#462 [16:20] <tyteen4a03> depending on the current setting
#463 [16:21] <tyteen4a03> Mario: and try to play with the graphics settings a bit, because with an updated graphics driver it should not be crashing
#464 [16:21] <tyteen4a03> Mario: actually:
#465 [16:21] <tyteen4a03> ??> Mario tools/hjt
#466 [16:21] <Absol> Mario: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#467 [16:21] <Absol> Mario: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#468 [16:23] <Mario> https://paste.ubuntu.com/p/TspT25RTPT/
#469 [16:24] <tyteen4a03> Mario: a second
#470 [16:25] <tyteen4a03> Mario: only thing that I can see interfering is the MSI gaming overlays
#471 [16:26] <tyteen4a03> Mario: also, razer software
#472 [16:26] <Mario> How would i stop it? and what is it called?
#473 [16:27] <tyteen4a03> Mario: scratch the MSI stuff, try uninstalling all Razer software, restart the PC and try MC again
#474 [16:27] * XpeX [webchat@S010698fc113edebd.ed.shawcable.net] has joined #minecrafthelp
#475 [16:28] <XpeX> whenever I go to launch the game from the launcher it gives me the error "Unable to start Java"
#476 [16:28] <tyteen4a03> XpeX: does it give you any other errors as well?
#477 [16:29] <tyteen4a03> XpeX: I mean the full error message
#478 [16:29] <Vipersenpai> d
#479 [16:30] <XpeX> Error details: The requested operation requires elevation
#480 [16:30] <XpeX> Filename on disk: javaw.exe
#481 [16:31] <XpeX> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#482 [16:31] <tyteen4a03> ??> XpeX tools/hjt
#483 [16:31] <Absol> XpeX: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#484 [16:31] <Absol> XpeX: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#488 [16:34] <Mario> after the restart still crashes
#489 [16:34] <nwmpl> alright i fix my minecraft cuz i created new user but i want fix my old user how i can fix it ?
#490 [16:34] <XpeX> https://paste.ubuntu.com/p/HmQCCd3Smb/
#491 [16:34] <tyteen4a03> nwmpl: what do you mean by "new user"?
#492 [16:34] <tyteen4a03> ??> XpeX av/norton
#493 [16:34] <Absol> XpeX: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#494 [16:34] <tyteen4a03> ??> XpeX av/norton/uninstall
#495 [16:34] <Absol> XpeX: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#496 [16:34] <nwmpl> i created new user cuz my launcher was crashing every time
#497 [16:35] <tyteen4a03> nwmpl: new Windows user, or a new Mojang account?
#498 [16:35] <nwmpl> windows
#499 [16:35] <nwmpl> but i want fix my old user
#500 [16:35] <tyteen4a03> XpeX: uninstall Norton, uninstall Minecraft, restart PC, install Minecraft, then try MC again
#501 [16:35] <nwmpl> on new it's okay
#502 [16:35] <tyteen4a03> ??> nwmpl tools/hjt
#503 [16:35] <Absol> nwmpl: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#504 [16:35] <Absol> nwmpl: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#505 [16:35] <XpeX> I'll try that
#506 [16:35] <nwmpl> ok
#507 [16:35] <tyteen4a03> Mario: yeah, try tinkering with the graphics settings is all I can think of right now
#508 [16:35] <tyteen4a03> Mario: you can still get into the game, it just crashes when leaving, right?
#509 [16:36] <Mario> it says it crashes when i leave. and F11 it crashes immidiately.
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#511 [16:36] * nwmpl [webchat@188.146.237.13.nat.umts.dynamic.t-mobile.pl] has quit. (Client Quit)
#512 [16:37] <tyteen4a03> Mario: follow the instructions here: https://www.java.com/en/download/help/path.xml
#513 [16:37] <tyteen4a03> Mario: do you have a JAVA_HOME environment variable defined, and what is its value?
#514 [16:38] * nwmpl [webchat@188.146.237.13.nat.umts.dynamic.t-mobile.pl] has joined #minecrafthelp
#515 [16:39] <nwmpl> when i try download hijack shows error runtime error "326": resource with identifier 'VERSION' not found
#516 [16:39] <tyteen4a03> ??> nwmpl tools/otl
#517 [16:39] <Absol> nwmpl: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#518 [16:39] <Absol> nwmpl: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#519 [16:39] <tyteen4a03> nwmpl: try downloading the file on Chrome
#520 [16:41] <Mario> my path says C:\Program Files (x86)\Common Files\Oracle\Java\javapath
#521 [16:42] <tyteen4a03> Mario: and _JAVA_OPTIONS?
#522 [16:43] <Mario> what do you mean?
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#524 [16:44] <tyteen4a03> Mario: the _JAVA_OPTIONS environement variable, if it exists
#525 [16:44] * XpeX [webchat@S010698fc113edebd.ed.shawcable.net] has joined #minecrafthelp
#526 [16:44] <Mario> may i ask. where is that?
#527 [16:45] <XpeX> It didn't help
#528 [16:46] <Jabby> i am playing minecraft 1.13 pre release 9 and I went into the end and it crashed. i reopened it and as soon as i get into my world it crashes again. I have done so much work on this world and I need to open it pllease help!
#529 [16:46] <XpeX> I think its because minecraft is trying to launch in windows 7 but I don'r know how t change that if I cant launch it
#530 [16:46] <tyteen4a03> Mario: is it not defined?
#531 [16:46] * bob [webchat@24-178-155-153.dhcp.gnvl.sc.charter.com] has joined #minecrafthelp
#532 [16:46] <tyteen4a03> Jabby: if you don't have a backup, you can only wait until 1.13 is released officially
#533 [16:46] * bob [webchat@24-178-155-153.dhcp.gnvl.sc.charter.com] has quit. (Client Quit)
#534 [16:46] <tyteen4a03> Jabby: as with all pre-release software, you're on your own
#535 [16:46] <Mario> i dont see a _JAVA_OPTIONS
#536 [16:46] <Jabby> ok thank you
#537 [16:46] * Jabby [webchat@71-14-186-230.dhcp.stls.mo.charter.com] has quit. (Client Quit)
#538 [16:46] <tyteen4a03> Mario: OK; can't be that then
#539 [16:47] <Mario> in the environment variables
#540 [16:47] <tyteen4a03> Mario: yeah, give graphics options a try
#541 [16:47] <Mario> i have default options. nothings helping
#542 [16:47] <tyteen4a03> XpeX: what have you done so far?
#543 [16:48] <XpeX> I tried uninstalling norton and minecraft then rebooting my pc and reinstalling minecraft but that didn't help at all
#544 [16:49] <tyteen4a03> Mario: some options to look out for is VBOs and Mipmaps
#545 [16:49] <tyteen4a03> XpeX: ok, what happens when you run Minecraft as Administrator?
#546 [16:50] <XpeX> that works, thanks
#547 [16:50] * XpeX [webchat@S010698fc113edebd.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#548 [16:51] <Mario> i dont know why it is doing this
#549 [16:52] <tyteen4a03> Mario: me neither; if you stick around for a bit somebody else might know nvidia cards with AMD boards more than I do
#550 [16:52] <nwmpl> the otl scanned and show error can't found specific path ...
#551 [16:53] <tyteen4a03> nwmpl: did it give you a report anyway?
#552 [16:53] <nwmpl> nope
#553 [16:54] <tyteen4a03> ??> nwmpl win/sfc
#554 [16:54] <Absol> nwmpl: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#555 [16:54] <Absol> nwmpl: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#556 [16:54] <tyteen4a03> nwmpl: after that, restart your computer, and come back
#557 [16:54] <nwmpl> okay
#558 [16:55] <tyteen4a03> nwmpl: in case I'm not here, give us your problem again
#559 [16:55] <nwmpl> okay
#560 [17:00] <nwmpl> when it will scan and finish
#561 [17:00] <nwmpl> i should restart pc
#562 [17:00] <nwmpl> and come back here
#563 [17:00] <nwmpl> and what's next ?
#564 [17:01] <tyteen4a03> nwmpl: wait for further instructions
#565 [17:01] <nwmpl> okay
#566 [17:07] <mattym> nwmpl, Use the new Windows account you were told to make. That is the fix for your issue, and as you said is working.
#567 [17:07] <nwmpl> but i don't want
#568 [17:07] <nwmpl> to change all the time
#569 [17:07] <nwmpl> the windows account
#570 [17:07] <mattym> nwmpl, Then do everything on the new account.
#571 [17:08] <nwmpl> ahh ...
#572 [17:08] <nwmpl> i don't want
#573 [17:08] <tyteen4a03> mattym: !?
#574 [17:09] <mattym> tyteen4a03, Essentially
#575 [17:09] <tyteen4a03> mattym: ah
#576 [17:09] <tyteen4a03> nwmpl: yep, you'll need a new Windows account
#577 [17:09] <nwmpl> but i don't want change all the time accounts
#578 [17:09] <nwmpl> i am habit to my old account
#579 [17:10] <nwmpl> win 10 is bad ...
#580 [17:10] <mattym> nwmpl, Then move everything over to the new account and only use that one.
#581 [17:10] <nwmpl> how i can move everything
#582 [17:10] <nwmpl> on the new one ?
#583 [17:10] <mattym> nwmpl, Copy any personal files over, and reinstall anything you use.
#584 [17:11] <nwmpl> what if i will do a format on my computer
#585 [17:11] <nwmpl> i will uninstall everything
#586 [17:11] <nwmpl> and try to download everything again
#587 [17:11] <nwmpl> it should fix to ?
#588 [17:12] <nwmpl> i will clean my pc a little bit
#589 [17:12] <mattym> nwmpl, Thats more work than just moving it over to the new one, but will have the same result.
#590 [17:12] <nwmpl> hmm
#591 [17:12] <nwmpl> yeah
#592 [17:12] <nwmpl> okay then
#593 [17:12] <nwmpl> i will try
#594 [17:12] <nwmpl> move everything
#595 [17:12] <nwmpl> on new profile
#596 [17:12] <nwmpl> thanks
#597 [17:16] * Toshiro [webchat@99-17-239-23.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#598 [17:17] <Toshiro> yo, I was wondering how you reset the End on the Bedrock edition? I can't find any option to do so
#599 [17:17] <mattym> Toshiro, I don't believe you can.
#600 [17:18] <Toshiro> Alright thanks
#601 [17:19] <Toshiro> follow up: can you find end cities without using end portals?
#602 [17:19] <mattym> Toshiro, Don't think so.
#603 [17:29] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#604 [17:34] <Mario> Well, thank you for the attempted help here too bad my problem probably will only fix if i reinstall windows 10.
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#609 [18:04] <Luiza_Laquini> Hello and sorry about my english, but I'll try to explain what is happening. I bought my minecraft in 2014 and I had created an email just for account issues. Passed a time that I don't play and today I returned but it seems that google (gmail) deleted my mail. I can still log in the launcher and play but I can't do anything in minecraft.net becaus
#610 [18:04] <Luiza_Laquini> e they require my to verify my mail and my mail doesn't exist anymore!!! What to do??
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#613 [18:25] <mezi> hello
#614 [18:25] <mezi> i just instlles minecraft after a long time
#615 [18:26] <mezi> and it says unable to locate java runtime
#616 [18:26] <mezi> thanks for the help
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#621 [20:06] * seanb3906 [webchat@ool-182d98df.dyn.optonline.net] has joined #minecrafthelp
#622 [20:07] <seanb3906> i wanted to know if i could play the pc version since i purchased it through the playstation store
#623 [20:08] <tyteen4a03> ??> seanb3906 sku
#624 [20:08] <Absol> seanb3906: Minecraft for personal computers, Minecraft Windows 10 Edition, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft for Nintendo Switch, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#625 [20:08] <seanb3906> aww man i thought itd be a 1 time purchase thing
#626 [20:09] <tyteen4a03> seanb3906: nope
#627 [20:09] <seanb3906> ok cool thank you for your help guys
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#632 [20:22] <millo200> a
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#637 [20:36] <kurtz> hello i need help with crash minecraft 1.12.2,
#638 [20:41] <thelounge72> yes?
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#640 [20:42] * Mariah [webchat@c-24-62-141-179.hsd1.ma.comcast.net] has joined #minecrafthelp
#641 [20:42] <kurtz> hi, i got crash in 1.12.2 and already check many thinks and i hope por an resolve
#642 [20:42] <kurtz> https://paste.ubuntu.com/p/bzs5HJybcX/
#643 [20:42] <kurtz> there is the crash report
#644 [20:43] <Mariah> I keep crashing in 1.12.2 and the the message "Java(TM) platform se binary not responding" please help ive uninstalled reinstalled java, minecraft and deleted the 1.12.2 file.
#645 [20:43] <kurtz> i try driver graphic, java version, i dont any antivirus
#646 [20:43] <mattym> ??> kurtz tools/hjt
#647 [20:43] <Absol> kurtz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#648 [20:43] <Absol> kurtz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#649 [20:44] <mattym> Mariah, What does that error come up?
#650 [20:44] <Mariah> Huh?
#651 [20:44] <kurtz> ok let me check
#652 [20:44] <Mariah> As soon as I open minecraft 1.12.2 it crashed.
#653 [20:45] <mattym> Mariah, As soon as it loads the game, or when entering a world?
#654 [20:45] <Mariah> as soon as i load the game
#655 [20:45] <mattym> ??> Mariah av/adwcleaner
#656 [20:45] <Absol> Mariah: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#657 [20:45] <Absol> Mariah: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#658 [20:46] <kurtz> https://paste.ubuntu.com/p/dgG2yN6SH9/
#659 [20:46] <kurtz> there is the scan log
#660 [20:46] <kurtz> i dont have mods, IS WINDOWS 7
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#662 [20:47] <mattym> ??> kurtz av/adwcleaner
#663 [20:47] <Absol> kurtz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#664 [20:47] <Absol> kurtz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#665 [20:48] <kurtz> okey, the scan is finish and it will restar
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#668 [20:50] <Mariah> hey @mattym i cleaned it and restarted what else should i do now
#669 [20:50] <mattym> Mariah, See if the issue still happens.
#670 [20:52] <Mariah> still happening
#671 [20:53] <mattym> ??> Mariah launcher/log-txt
#672 [20:53] <Absol> Mariah: We need to see your full launcher log, which is created in the game directory.
#673 [20:53] <Absol> Mariah: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#674 [20:55] * kurtz [webchat@dsl-189-174-189-37-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#675 [20:55] <kurtz> im back
#676 [20:55] <mattym> kurtz, Try running the game again
#677 [20:55] <kurtz> okey
#678 [20:56] <kurtz> solved, many thanks,
#679 [20:56] <Mariah> No green arrow and no folder opens when i hit the switch here
#680 [20:56] <Mariah> http://prntscr.com/k7awfb
#681 [20:56] <kurtz> do you have any idea it may casuse?
#682 [20:56] <kurtz> cause*
#683 [20:56] <mattym> Mariah, Make your launcher screen bigger, its to the right.
#684 [20:56] <mattym> kurtz, Something was on the computer causing a conflict
#685 [20:56] <Mariah> ahhh
#686 [20:58] <kurtz> im checking the log report from the malwarebyte cleaner and it was mostly folders from chrome
#687 [20:58] <Mariah> https://paste.ubuntu.com/p/hvgTSfZgkY/
#688 [20:58] <Mariah> there
#689 [20:59] <mattym> ??> Mariah win/reinst
#690 [20:59] <Absol> Mariah: You may need to reinstall the locally installed files that Minecraft puts into place.
#691 [20:59] <Absol> Mariah: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#692 [21:00] <Mariah> delete everything except for the folder that says saves?
#693 [21:00] <mattym> Mariah, Yes
#694 [21:00] <kurtz> thanks absol
#695 [21:00] <kurtz> see ya
#696 [21:01] * ilamiri [webchat@47.154.24.249] has joined #minecrafthelp
#697 [21:02] <ilamiri> Hi there. I haven't played minecraft in a long time so I've forgotten my login. Any email I try doesn't work and I've tried basically every password I have ever used. Can you help me retrieve my login information?
#698 [21:02] <mattym> ??> ilamiri account/send-email
#699 [21:02] <Absol> ilamiri: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#700 [21:02] <Absol> ilamiri: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#701 [21:03] <ilamiri> okay thank you
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#703 [21:04] <Mariah> It's not responding but it doesn't give an error message anymore when i click it
#704 [21:04] <Mariah> its just frozen.
#705 [21:04] <mattym> ??> Mariah tools/hjt
#706 [21:04] <Absol> Mariah: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [21:05] <Absol> Mariah: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [21:07] <Mariah> https://paste.ubuntu.com/p/SZSwwB7Xmb/
#709 [21:08] <mattym> ??> Mariah av/mcafee/uninstall
#710 [21:08] <Absol> Mariah: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#711 [21:08] <mattym> Mariah, After you have done that, try reinstalling the game again.
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#714 [21:22] <PunchFox> Hey everyone. Can someone suggest the quickest, easiest way to get automated server backups for a vanilla Minecraft implementation. I'd like to avoid dealing with full-on mod API wrappers like Sponge, or other cumbersome wrappers with tons of features that I don't need. Just want automated backups. But I'm not sure if I can just set a generic backu
#715 [21:22] <PunchFox> p utility to work on the server while it's running, as it might backup files in the middle of operations so that the results aren't valid? Ideas?
#716 [21:23] <mattym> PunchFox, Any chance you are running the server on linux?
#717 [21:23] <PunchFox> no. I did look through some lists, and yea, I see a bunch of useful tools for that, but they all seem to be for Linux. This would be on a Windows box.
#718 [21:23] <mattym> PunchFox, Then no, no simple way.
#719 [21:24] <PunchFox> Alright. I guess I'll just buckle up and set up a Sponge server with some basic backup utility.
#720 [21:27] * mariah [webchat@c-24-62-141-179.hsd1.ma.comcast.net] has joined #minecrafthelp
#721 [21:27] <mariah> i uninstalled mccaffee
#722 [21:29] <mariah> @absol matty
#723 [21:29] <mariah> mattym
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#726 [21:40] * ThExGoOdX [webchat@cpe-142-129-69-11.socal.res.rr.com] has joined #minecrafthelp
#727 [21:43] <ThExGoOdX> Uh I have a question on how to fix my minecraft:JavaEdition, every time i open the app, and press play, it goes to the lobby (where it lets you choose singleplayer, multiplayer, etc), and the screen freezes and says "Not responding", and then I have to close the game through my task manager, and it brings me back to the launcher, saying an error oc
#728 [21:43] <ThExGoOdX> curred
#729 [21:44] <ThExGoOdX> #minecrafthelp Uh I have a question on how to fix my minecraft:JavaEdition, every time i open the app, and press play, it goes to the lobby (where it lets you choose singleplayer, multiplayer, etc), and the screen freezes and says "Not responding", and then I have to close the game through my task manager, and it brings me back to the launcher, say
#730 [21:44] <ThExGoOdX> ing an error occurred
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#734 [22:14] <IC1> hello i'm having a problem with minecraft not launchimg properly
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#737 [22:17] <Webchat_98974> Why can't I go past the white mojang screen?
#738 [22:21] <Webchat_98974> My game won't respond, and it is frozen at the white mojang screen.
#739 [22:31] * Jeezut [webchat@184-96-181-164.hlrn.qwest.net] has joined #minecrafthelp
#740 [22:31] <Jeezut> Cant log in, even though I've reset my password...
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