#1 [00:06] * Webchat_98454 [webchat@ip1f12fe62.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#2 [00:06] <Webchat_98454> how long does it take til i can reset my password
#3 [00:06] <Webchat_98454> i shouldve gotten an email
#4 [00:06] <Webchat_98454> but i didnt
#5 [00:07] <Webchat_98454> i tried to reset my password yesterday and still didnt get an email from mojang
#6 [00:08] <Corvus> Webchat_98454, did you check your spam folder?
#7 [00:08] <Webchat_98454> yes
#8 [00:08] <Corvus> ??> Webchat_98454 account/send-email
#9 [00:08] <Absol> Webchat_98454: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#10 [00:08] <Absol> Webchat_98454: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#11 [00:08] <Webchat_98454> i dont have my transaction id
#12 [00:09] <Webchat_98454> i bought this game over 5 years ago
#13 [00:10] <Webchat_98454> i just wanna know how long i have to wait
#14 [00:10] <Webchat_98454> this is so ridiculous
#15 [00:11] <Webchat_98454> other games receive emails fix problems and reply back in 1-2 hours
#16 [00:11] <Webchat_98454> and mojang needs 3 days to send me a link
#17 [00:12] <Webchat_98454> i should work there
#18 [00:12] <Webchat_98454> i can ctrl+c, ctrl+v
#19 [00:12] <Corvus> Webchat_98454, are you sure your account wasn't stolen?
#20 [00:12] <Webchat_98454> yes
#21 [00:14] <Webchat_98454> i never gave anyone my login details
#22 [00:14] <Webchat_98454> i still havent got an answer
#23 [00:14] <Webchat_98454> how long do i have to wait
#24 [00:14] <Webchat_98454> simple question
#25 [00:15] <Webchat_98454> is it a matter of hours?
#26 [00:15] <Webchat_98454> or day?
#27 [00:15] <Webchat_98454> days*
#28 [00:15] <Webchat_98454> or weeks?
#29 [00:15] <Webchat_98454> just tell me how incompetent mojang is
#30 [00:16] <Webchat_98454> wow great chatroom
#31 [00:16] <Webchat_98454> ive learned so much
#32 [00:16] <Webchat_98454> thx a lot
#33 [00:16] <Webchat_98454> you were really a big help
#34 [00:17] <Webchat_98454> i asked a simple question and got an answer back
#35 [00:17] <Webchat_98454> some people would call that rude
#36 [00:17] <Webchat_98454> but i guess you cant expect more from 10 year olds
#37 [00:17] <Corvus> Webchat_98454, it should take minutes at most.
#38 [00:17] <Corvus> Webchat_98454, there are known issues with some email providers, also
#39 [00:17] <Webchat_98454> well uts 8-9 hours for me
#40 [00:17] <Webchat_98454> gmail
#41 [00:18] <Webchat_98454> the most common email
#42 [00:18] <Corvus> Webchat_98454, you got the email after 8-9 hours?
#43 [00:18] <Webchat_98454> no
#44 [00:18] <Webchat_98454> i didnt get it yet
#45 [00:18] <Corvus> mm
#46 [00:18] <Webchat_98454> after 8-9 hours i still didnt get it
#47 [00:18] <Corvus> Webchat_98454, you'll need to contact Mojang then
#48 [00:18] <Corvus> ??> Webchat_98454 account/trans-ID
#49 [00:18] <Absol> Webchat_98454: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#50 [00:18] <Webchat_98454> i dont have my transaction id
#51 [00:19] <Webchat_98454> and they dont say how i can recover it they only tell you how to find it
#52 [00:19] <Webchat_98454> but i bought it over my mothers paypal
#53 [00:19] <Corvus> Webchat_98454, those are ways to recover it.
#54 [00:19] <Corvus> Webchat_98454, perhaps show her that page then.
#55 [00:19] <Webchat_98454> she passed away
#56 [00:20] <Corvus> ah... I'm sorry for your loss.
#57 [00:20] <Webchat_98454> thanks
#58 [00:20] <Webchat_98454> whatever i still got my problem
#59 [00:20] <Webchat_98454> isnt there some way to fix this
#60 [00:21] <Corvus> Webchat_98454, you can contact Mojang and provide whatever information you do have, and ask them about your options.
#61 [00:28] <Webchat_98454> i did contact mojang now
#62 [00:28] <Webchat_98454> but apparently a reply is gonna take more than 7 days
#63 [00:29] <Corvus> mm
#64 [00:29] <Corvus> Unfortunately there's notthing we can do about that.
#65 [00:30] <Webchat_98454> well guess i got unlucky and cant play the game anymore
#66 [00:30] <Webchat_98454> kinda weak
#67 [00:30] <Webchat_98454> but whatever
#68 [00:30] <Webchat_98454> fuck minecraft then
#69 [00:30] <Absol> Webchat_98454: Please keep it civil
#70 [00:35] * thelounge52 [webchat@123.20.231.160] has joined #minecrafthelp
#71 [00:35] * thelounge52 [webchat@123.20.231.160] has quit. (Client Quit)
#72 [00:38] * LordSuit [webchat@cliente242.rede148.ftth.d1telecom.com.br] has joined #minecrafthelp
#73 [00:38] * LordSuit [webchat@cliente242.rede148.ftth.d1telecom.com.br] has joined #minecrafthelp
#74 [00:38] * LordSuit [webchat@cliente242.rede148.ftth.d1telecom.com.br] has left #minecrafthelp
#75 [01:08] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#76 [01:14] * julian1 [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has joined #minecrafthelp
#77 [01:15] <julian1> hello? yes my issue is here https://bugs.mojang.com/browse/MC-133522 thing is, this issue seems most caused by antivirus, and i dont have any atm
#78 [01:42] * Qball [Elite17280@chi.elitebnc.org] has quit. (Ping timeout: 194 seconds)
#79 [01:42] * KL-E-0 [notavailab@alpha.elitebnc.org] has quit. (Ping timeout: 182 seconds)
#80 [01:42] * KL-E-0 [notavailab@alpha.elitebnc.org] has joined #minecrafthelp
#81 [01:43] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#82 [01:43] * KL-E-0 is now known as Guest48910
#83 [01:45] * Guest48910 is now known as KL-E-0
#84 [02:20] * Frisk [~piotrex43@79.163.217.209.ipv4.supernova.orange.pl] has joined #minecrafthelp
#85 [03:03] * julian1 [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has quit. (Quit: webchat.esper.net)
#86 [03:52] * tahawi [webchat@37.239.98.13] has joined #minecrafthelp
#87 [03:52] * tahawi [webchat@37.239.98.13] has quit. (Client Quit)
#88 [04:13] * Mees_Jansen [webchat@ip4da40bd2.direct-adsl.nl] has joined #minecrafthelp
#89 [04:13] <Mees_Jansen> Hi
#90 [04:14] <Mees_Jansen> Please help
#91 [04:14] <Mees_Jansen> I cannot join minecraft servers
#92 [04:15] <Mees_Jansen> hello
#93 [04:15] <Mees_Jansen> are you there
#94 [04:15] <Mees_Jansen> are you there
#95 [04:16] * Mees_Jansen [webchat@ip4da40bd2.direct-adsl.nl] has left #minecrafthelp
#96 [04:39] * Salutation [webchat@195-132-247-94.rev.numericable.fr] has joined #minecrafthelp
#97 [04:40] <Salutation> Hi everybody, it seems that my account was hacked, i bougth the game in 2013/2014/2015 , and nowx i can't access the paypal history as it is imposible to recover the informations, can i retrieve it ?
#98 [04:42] <Salutation> I have already send a ticket , so what could I do ?
#99 [04:42] <Salutation> Email and password were changed apparently , as i can create a new account with my old email adress
#100 [04:46] * woomykid [webchat@c-73-24-38-150.hsd1.ar.comcast.net] has joined #minecrafthelp
#101 [04:49] <woomykid> I need help loading my minecraft server. It says that "perhaps a server is already running on my port", but I am sure that one is not. I had a server running previously, but however, I have deleted all my files from that server and cannot go back in and manually stop it. I closed the command prompt of that server and I assumed that would work, but
#102 [04:49] <woomykid> I guess I was wrong. What do I do?
#103 [04:50] * Salutation [webchat@195-132-247-94.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#104 [04:51] <Corvus> woomykid, try shutting down the server using Task Manager.
#105 [04:51] <woomykid> How do I find it?
#106 [04:52] <Corvus> woomykid, look for java.exe or javaw.exe processes
#107 [04:53] <woomykid> alright i shut it down
#108 [04:53] <woomykid> i'll try once again
#109 [04:55] <woomykid> alright, thanks
#110 [05:04] * e_l1997 [~quassel@2.70.211.196.mobile.tre.se] has joined #minecrafthelp
#111 [05:14] * Webchat_88967 [webchat@dynamic-37-142-6-95.hotnet.net.il] has joined #minecrafthelp
#112 [05:14] * Webchat_88967 [webchat@dynamic-37-142-6-95.hotnet.net.il] has quit. (Client Quit)
#113 [05:17] * remiloli1 [webchat@adsl.94-252-121-214.dyn.cust.tango.lu] has joined #minecrafthelp
#114 [05:18] <remiloli1> Hello, i can't remember the email i used for minecraft :( is there any solution ?
#115 [05:18] <remiloli1> Hello, i can't remember the email i used for minecraft :( is there any solution ?
#116 [05:28] * remiloli1 [webchat@adsl.94-252-121-214.dyn.cust.tango.lu] has left #minecrafthelp
#117 [05:30] * woomykid [webchat@c-73-24-38-150.hsd1.ar.comcast.net] has quit. (Quit: webchat.esper.net)
#118 [06:23] * thelounge38 [webchat@cpe-110-140-7-250.vb05.vic.asp.telstra.net] has joined #minecrafthelp
#119 [06:25] <thelounge38> Hi, looking for help I cannot access my account. It has been removed from my email. Confirmation of password requests dont go to my email
#120 [06:27] <Andrio> thelounge38, did you check your spam folder?
#121 [06:27] <thelounge38> ill check
#122 [06:28] <thelounge38> i have, there isnt anything in my spam folder
#123 [06:30] <thelounge38> i requested a minecraft username list, and the account im trying to access isnt linked to the email, but i do still have the purchase ID
#124 [06:30] <thelounge38> sorry, *transaction ID
#125 [06:35] <Andrio> thelounge38, try to reset your password.
#126 [06:37] <thelounge38> i've done that, no email goes to the account because they are no longer linked
#127 [06:44] <Andrio> ??> thelounge38 account/send-email
#128 [06:44] <Absol> thelounge38: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [06:44] <Absol> thelounge38: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#130 [06:47] <thelounge38> thanks heaps, i appreciate it. ill take a look
#131 [06:56] * XDDyzioPL [webchat@47.217.136.195.macrosat.pl] has joined #minecrafthelp
#132 [06:56] * XDDyzioPL [webchat@47.217.136.195.macrosat.pl] has quit. (Client Quit)
#133 [07:03] * Webchat_42166 [webchat@87.124.172.25] has joined #minecrafthelp
#134 [07:04] * Webchat_42166 [webchat@87.124.172.25] has quit. (Client Quit)
#135 [08:01] * hiromiyamoto27 [webchat@6bb6e74f.setaptr.net] has joined #minecrafthelp
#136 [08:02] <hiromiyamoto27> Hey, I just decided to migrate my account today and now I can't log in. I've reset the password 3 times now
#137 [08:22] * thelounge1 [webchat@41.100.127.43] has joined #minecrafthelp
#138 [08:24] * thelounge1 [webchat@41.100.127.43] has quit. (Client Quit)
#139 [09:00] * RealBoSS_ [webchat@bzq-79-183-99-231.red.bezeqint.net] has joined #minecrafthelp
#140 [09:01] * RealBoSS_ [webchat@bzq-79-183-99-231.red.bezeqint.net] has quit. (Client Quit)
#141 [09:14] * Nelson [webchat@cpe-101-176-201-35.nb02.nsw.asp.telstra.net] has joined #minecrafthelp
#142 [09:14] <Nelson> I need help
#143 [09:15] * Nelson [webchat@cpe-101-176-201-35.nb02.nsw.asp.telstra.net] has quit. (Client Quit)
#144 [09:23] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has quit. (Remote host closed the connection)
#145 [09:28] * xBlutrache [webchat@p3EE04123.dip0.t-ipconnect.de] has joined #minecrafthelp
#146 [09:29] <xBlutrache> HI
#147 [09:29] <xBlutrache> How long it takes that Mojang answer to my email?
#148 [09:30] <Andrio> xBlutrache, see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#149 [09:30] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has joined #minecrafthelp
#150 [09:31] <xBlutrache> Already done but theres no Indication of possible days
#151 [09:37] <xBlutrache> So I have to wait without telling me how long it takes
#152 [09:38] <Andrio> 'We're currently replying to cases received on July 11.'
#153 [09:39] <Andrio> so, approximately 5 business days.
#154 [09:40] <xBlutrache> Thank you
#155 [09:40] <xBlutrache> That is the answer i want :)
#156 [09:40] <xBlutrache> Have a nice day
#157 [09:40] * xBlutrache [webchat@p3EE04123.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#158 [09:47] * SOMkAISAS [webchat@91-137-234-177.opticon.hu] has joined #minecrafthelp
#159 [09:47] <SOMkAISAS> help my
#160 [09:49] * SOMkAISAS [webchat@91-137-234-177.opticon.hu] has quit. (Client Quit)
#161 [09:51] * thelounge13 [webchat@24.115.184.16.res-cmts.gld.ptd.net] has joined #minecrafthelp
#162 [09:53] <thelounge13> Hello folks. I am stuck on the screen where I can see Single Player, Multiplayer, but it's frozen and says "Not Responding" in the Window frame at the top. I've tried restarting. I've tried uninstalling and reinstalling. and then restarting again. Still stuck. I'm running a Surface Book with 16GB Ram and 8GB GPU. Please help.
#163 [10:04] * Webchat_60146 [webchat@87-58-246-36-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#164 [10:04] * Webchat_60146 [webchat@87-58-246-36-dynamic.dk.customer.tdc.net] has quit. (Client Quit)
#165 [10:12] * RestlessRancor [webchat@cpc75882-ando7-2-0-cust415.15-1.cable.virginm.net] has joined #minecrafthelp
#166 [10:13] <RestlessRancor> Hello, I'm having trouble with my Realm and Minecraft Support have been useless. I invited my friend to the Realm and they can't break blocks and I see no settings for it, any direction would be great. Thanks
#167 [10:18] * RestlessRancor [webchat@cpc75882-ando7-2-0-cust415.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#168 [10:42] * RedGeryon [webchat@S010600000275e589.cg.shawcable.net] has joined #minecrafthelp
#169 [10:44] * Uni [webchat@c-75-72-58-151.hsd1.mn.comcast.net] has joined #minecrafthelp
#170 [10:45] <RedGeryon> Hi All, I think I found a bug with download for 1.12.2 . The game wants me to update but when I try to update the path it's trying to update to has incorrect slashes in it. I've never had this problem before.
#171 [10:47] <Uni> I'm trying to download and run minecraft multiplayer however when I download the java file instead of it being minecraft_server.1.12.2.jar its just server.jar and I'm not sure how to fix that
#172 [10:52] <tyteen4a03> RedGeryon: what is the full error?
#173 [10:53] <RedGeryon> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: E:/Programs\Minecraft\runtime\jre-x64\1.8.0_25\bin\javaw.exe
#174 [10:53] <RedGeryon> Exists: false
#175 [10:54] * milogold [webchat@cpc89244-aztw30-2-0-cust3062.18-1.cable.virginm.net] has joined #minecrafthelp
#176 [10:54] * TwoFaceCZE [webchat@46-13-91-48.tmcz.cz] has joined #minecrafthelp
#177 [10:55] <tyteen4a03> RedGeryon: turn off Java executable in Launch Options -> the profile you're using
#178 [10:55] <tyteen4a03> RedGeryon: then restart the launcher
#179 [10:55] <RedGeryon> thanks, I'll try that and see what happens.
#180 [10:55] <milogold> Hi, I haven't played minecraft in some time, but was previously very active on my account. I am currently having issues accessing my account as whilst I have an idea of what my password may be out of a selection of a few passwords, I have no idea what email is associated to my account. I know the username my account was registered to. Is there anyw
#181 [10:55] <milogold> ay that I can gain access to my account using just my username?
#182 [10:56] <TwoFaceCZE> Hello I have one problem The Java runtime could not be found
#183 [10:56] <tyteen4a03> ??> milogold account/reset-password
#184 [10:56] <Absol> milogold: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#185 [10:56] <Absol> milogold: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#186 [10:56] <tyteen4a03> TwoFaceCZE: turn off Java executable in Launch Options -> the profile you're using
#187 [10:56] <tyteen4a03> TwoFaceCZE: then restart the launcher
#188 [10:56] <tyteen4a03> milogold: try all your emails there
#189 [10:56] <tyteen4a03> milogold: if you still can't find it:
#190 [10:56] <tyteen4a03> ??> milogold account/send-email
#191 [10:56] <Absol> milogold: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#192 [10:56] <Absol> milogold: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#193 [10:57] <milogold> The issue is I don't know what the email is, and the email it may be I no longer have access to.
#194 [10:57] <TwoFaceCZE> thank you
#195 [10:57] <tyteen4a03> milogold: try the ones you do have access to first
#196 [10:57] * TwoFaceCZE [webchat@46-13-91-48.tmcz.cz] has quit. (Client Quit)
#197 [10:58] <tyteen4a03> milogold: if none of them match, email Mojang with the instructions above
#198 [11:01] <RedGeryon> tyteen4a03 I need some more information from you, please. Am I turning off java executable in my OS or on the executable file or in the minecraft launcher somewhere?
#199 [11:02] <tyteen4a03> RedGeryon: launcher
#200 [11:02] <RedGeryon> Thanks, I can't find it there.
#201 [11:03] <tyteen4a03> RedGeryon: launcher -> Launch Options -> turn on Advanced Options -> click on the profile you're using
#202 [11:06] <RedGeryon> I'm running in windows 10 the only launcher options I can find are to run as administrator.
#203 [11:06] <tyteen4a03> RedGeryon: Minecraft launcher
#204 [11:07] <tyteen4a03> RedGeryon: basically, launch Minecraft.exe
#205 [11:08] <RedGeryon> Ok, I found it now. it was hiding in plain sight. ^^
#206 [11:10] <RedGeryon> That fixed my problem thank you Tyteen4a03 :)
#207 [11:27] * RedGeryon [webchat@S010600000275e589.cg.shawcable.net] has quit. (Quit: webchat.esper.net)
#208 [11:27] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#209 [11:30] * Dig3r5 [webchat@93-39-15-92.ip73.fastwebnet.it] has joined #minecrafthelp
#210 [11:31] <Dig3r5> ho
#211 [11:31] <Dig3r5> hi
#212 [11:31] <Dig3r5> I need help
#213 [11:31] <Dig3r5> I think i've been hacked
#214 [11:31] <Dig3r5> someone stole my account
#215 [11:31] <tyteen4a03> ??> Dig3r5 account/hacked
#216 [11:31] <Absol> Dig3r5: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#217 [11:31] <Absol> Dig3r5: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#218 [11:32] <Dig3r5> i tried all of these methods
#219 [11:33] <tyteen4a03> Dig3r5: have you emailed Mojang?
#220 [11:33] <Dig3r5> yes
#221 [11:33] <tyteen4a03> Dig3r5: then wait for their rply
#222 [11:33] <tyteen4a03> *reply
#223 [11:33] <Dig3r5> they said that there is no account associated with my email, but in that mail-box i have mojang emails from the past
#224 [11:34] <tyteen4a03> Dig3r5: did you give them your transaction ID?
#225 [11:35] <Dig3r5> i give them the code of the gift card that i have
#226 [11:35] <Dig3r5> i bought minecraft with it
#227 [11:37] <tyteen4a03> Dig3r5: do you have another email account that you could have used?
#228 [11:37] <Dig3r5> anyone here?
#229 [11:37] <Dig3r5> yes
#230 [11:37] <Dig3r5> 1
#231 [11:37] <Dig3r5> i also tried it
#232 [11:37] <Dig3r5> but nothing
#233 [11:37] <Dig3r5> if you want i can give it to you
#234 [11:37] <tyteen4a03> Dig3r5: did you tell Mojang that?
#235 [11:38] <Dig3r5> yup
#236 [11:38] <tyteen4a03> Dig3r5: well as we're not mojang, I can only advise you to give them every single detail you have about the account
#237 [11:38] <Dig3r5> ok i'll try
#238 [11:38] <Dig3r5> thanks for the help
#239 [11:38] <Dig3r5> bye
#240 [11:39] * TheRealCrusher7 [webchat@c-69-244-156-39.hsd1.mi.comcast.net] has joined #minecrafthelp
#241 [11:40] <tyteen4a03> ??< tools/hjt
#242 [11:41] <TheRealCrusher7> Every time that I load minecraft I get to the mojang logo, and it says that minecraft isn't responding. I wait and nothing happens. I've tried to redownload minecraft multiple times and nothing has worked
#243 [11:47] * TheRealCrusher7 [webchat@c-69-244-156-39.hsd1.mi.comcast.net] has quit. (Quit: webchat.esper.net)
#244 [12:00] * mrhell [webchat@87.196.60.213] has joined #minecrafthelp
#245 [12:00] <mrhell> hello
#246 [12:00] <mrhell> when i try to update my minecraft it says that it cant find java
#247 [12:01] <mrhell> "imposible to locate runtime of java"
#248 [12:14] * Squirtle [webchat@cpe-76-185-183-143.satx.res.rr.com] has joined #minecrafthelp
#249 [12:15] <Squirtle> Whenever I launch Minecraft it is always frozen and after awhile it crashes.
#250 [12:16] * yawil [webchat@p5B04BCC4.dip0.t-ipconnect.de] has joined #minecrafthelp
#251 [12:17] <yawil> Lost my pw and dont now my old email for an pw change, can someone help?
#252 [12:19] <yawil> ?:)
#253 [12:22] * Squirtle [webchat@cpe-76-185-183-143.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#254 [12:22] * Squirtle [webchat@cpe-76-185-183-143.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#255 [12:23] * yawil [webchat@p5B04BCC4.dip0.t-ipconnect.de] has left #minecrafthelp
#256 [12:53] * CEZAR575 [webchat@89-24-58-73.tmcz.cz] has joined #minecrafthelp
#257 [12:54] <CEZAR575> I have a problem when I after a long time joined my single-player server all the blocks were invisible, only my inventory and mobs were seen. I've tried everything, and I'm desperate. Please help!
#258 [13:14] * Liza2004home [webchat@108-92-57-94.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#259 [13:18] <Liza2004home> Hi. I have not been able to log into my minecraft account with the same username and password that I always use. I have tried coming back to it a few days later or tried different variations of the password/username, but nothing has seemed to work. Is there any advice that you can give me for this issue? Thanks
#260 [13:41] * bas [webchat@5ED55B0B.cm-7-6b.dynamic.ziggo.nl] has joined #minecrafthelp
#261 [13:41] <bas> hello
#262 [13:43] <bas> Today when i was playing modded minecraft i turned into a zombie. not just the skin i can't walk in the daylight without a helmet or els i will burn. how can i turn back?
#263 [13:44] <bas> never mind
#264 [13:44] * bas [webchat@5ED55B0B.cm-7-6b.dynamic.ziggo.nl] has quit. (Client Quit)
#265 [13:49] * Vaskinho [webchat@bl9-116-183.dsl.telepac.pt] has joined #minecrafthelp
#266 [13:50] <Vaskinho> I need help I have a problem with my login in can anyone help me?
#267 [14:01] * bas [webchat@5ED55B0B.cm-7-6b.dynamic.ziggo.nl] has joined #minecrafthelp
#268 [14:01] * frymaster [frymaster@185.251.226.40] has joined #minecrafthelp
#269 [14:01] * bas [webchat@5ED55B0B.cm-7-6b.dynamic.ziggo.nl] has quit. (Client Quit)
#270 [14:16] * lucho495 [webchat@110.cpe-190-155-154.gye.satnet.net] has joined #minecrafthelp
#271 [14:18] * lucho495 [webchat@110.cpe-190-155-154.gye.satnet.net] has quit. (Client Quit)
#272 [14:43] * Jon [webchat@c-73-215-235-154.hsd1.nj.comcast.net] has joined #minecrafthelp
#273 [14:49] * Jon [webchat@c-73-215-235-154.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#274 [15:07] * Puqah [webchat@104.133.5.74] has joined #minecrafthelp
#275 [15:08] * Puqah [webchat@104.133.5.74] has quit. (Client Quit)
#276 [15:11] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#277 [15:18] * abdonPVP [webchat@190.42.16.55] has joined #minecrafthelp
#278 [15:18] <abdonPVP> abdonPVP900
#279 [15:19] <abdonPVP> abdonPVP900
#280 [15:31] * Girl [webchat@h216-170-146-147.almawi.dsl.dynamic.tds.net] has joined #minecrafthelp
#281 [15:32] * e_l1997 [~quassel@2.70.211.196.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#282 [15:32] <Girl> why does my minecraft say unable to save download
#283 [15:32] <Girl> ?
#284 [15:33] <Girl> ????????
#285 [15:33] * Girl [webchat@h216-170-146-147.almawi.dsl.dynamic.tds.net] has quit. (Client Quit)
#286 [15:39] * cll [webchat@ppp-199-167-117-106.storm.ca] has joined #minecrafthelp
#287 [15:39] <cll> https://paste.ubuntu.com/p/nxtkMQQSmx/
#288 [15:39] * e_l1997 [~quassel@2.70.211.196.mobile.tre.se] has joined #minecrafthelp
#289 [15:40] <cll> need help with pixel format not accelerated error please
#290 [15:42] <mattym> cll, Download and Install the 3rd .exe file from this page https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#291 [15:42] <cll> thanks!
#292 [15:49] <cll> the computer does not meet the minimum requirements to install. is there another way?
#293 [15:49] <mattym> cll, Contact toshiba support.
#294 [15:49] <cll> ok
#295 [15:49] * cll [webchat@ppp-199-167-117-106.storm.ca] has quit. (Quit: webchat.esper.net)
#296 [16:04] * Porkyle_ [~Porkyle@37-33-58-196.bb.dnainternet.fi] has quit. (Ping timeout: 202 seconds)
#297 [16:05] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has joined #minecrafthelp
#298 [16:09] * SquidGuy [webchat@ool-182fd1a7.dyn.optonline.net] has joined #minecrafthelp
#299 [16:09] * SquidGuy [webchat@ool-182fd1a7.dyn.optonline.net] has quit. (Client Quit)
#300 [16:12] * masterfusion [webchat@5.133.48.101] has joined #minecrafthelp
#301 [16:13] * Frisk [~piotrex43@79.163.217.209.ipv4.supernova.orange.pl] has quit. (Quit: What's this big red button?)
#302 [16:14] <masterfusion> can anyone tell me what JRE is?
#303 [16:15] <masterfusion> when I launch minecraft it say "impossible to find JRE".Can someone help me?
#304 [16:17] * Eric [webchat@p508869E8.dip0.t-ipconnect.de] has joined #minecrafthelp
#305 [16:17] <Eric> can I talk german?
#306 [16:18] * theScientition [webchat@47-35-124-49.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#307 [16:18] <theScientition> hello
#308 [16:19] <theScientition> my problem if the java runtime one
#309 [16:20] <theScientition> how do I make sure "java executable" is set up on my launcher
#310 [16:21] * Casey [webchat@dhcp-67-158-10-2.bhfc.net] has joined #minecrafthelp
#311 [16:21] * Casey [webchat@dhcp-67-158-10-2.bhfc.net] has quit. (Client Quit)
#312 [16:22] <theScientition> nvm I got it
#313 [16:23] * masterfusion [webchat@5.133.48.101] has quit. (Quit: webchat.esper.net)
#314 [16:31] * Mike3 [webchat@cpc79979-stkp11-2-0-cust91.10-2.cable.virginm.net] has joined #minecrafthelp
#315 [16:32] <Mike3> May sound like an idiot but if I have Minecraft on xbox 1 can I download it on my pc or do I have to buy it again for pc?
#316 [16:36] * IcicleGFX [webchat@174-082-064-036.dhcp.chtrptr.net] has joined #minecrafthelp
#317 [16:36] * kreepers_killer [webchat@modemcable236.234-172-144.mc.videotron.ca] has joined #minecrafthelp
#318 [16:36] <kreepers_killer> yeah I keep getting a not responding
#319 [16:36] <kreepers_killer> what's uo
#320 [16:36] <IcicleGFX> kreepers you might want to restart your pc
#321 [16:36] <kreepers_killer> done a few times
#322 [16:37] <IcicleGFX> oh....
#323 [16:37] <kreepers_killer> reinstalled the game, java
#324 [16:37] <kreepers_killer> nvidia drivers, everything that comes to mind
#325 [16:37] <IcicleGFX> It's ur pc probably
#326 [16:37] <Mike3> May sound like an idiot but if I have Minecraft on xbox 1 can I download it on my pc or do I have to buy it again for pc?
#327 [16:37] <kreepers_killer> Pretty sure it's not my pc
#328 [16:37] <kreepers_killer> it was working well a few months ago
#329 [16:37] <IcicleGFX> java or windows 10 Mike3?
#330 [16:38] <Mike3> java
#331 [16:39] <IcicleGFX> You have to buy it again :(
#332 [16:39] <Mike3> damn, ty
#333 [16:39] <IcicleGFX> for the ~$27
#334 [16:39] <kreepers_killer> So what now
#335 [16:39] <IcicleGFX> idk kreepers
#336 [16:40] <IcicleGFX> I gtg
#337 [16:40] * IcicleGFX [webchat@174-082-064-036.dhcp.chtrptr.net] has quit. (Client Quit)
#338 [16:40] * kreepers_killer [webchat@modemcable236.234-172-144.mc.videotron.ca] has quit. (Client Quit)
#339 [16:40] * joeysworldtour [webchat@ool-4578dd4d.dyn.optonline.net] has joined #minecrafthelp
#340 [16:41] <joeysworldtour> u m
#341 [16:41] * kreepers_killer [webchat@modemcable236.234-172-144.mc.videotron.ca] has joined #minecrafthelp
#342 [16:42] <kreepers_killer> well that sucks
#343 [16:42] <joeysworldtour> wdym
#344 [16:42] <kreepers_killer> Well everytime I open the game I get a (not responding)
#345 [16:42] <kreepers_killer> and I've tried everything and it's not working
#346 [16:43] <joeysworldtour> samee dude
#347 [16:43] <joeysworldtour> when i try downloading pre it says something hasent saved
#348 [16:43] <joeysworldtour> or failed
#349 [16:44] <kreepers_killer> I havent played the game in months, and really I've left the community after Minecon 2016, which imo was a disappointment.
#350 [16:44] <kreepers_killer> maybe it's because I'm trying to play 1.8
#351 [16:44] <kreepers_killer> but 1.9 got the same issue
#352 [16:45] <joeysworldtour> honestly i tried everything
#353 [16:45] <joeysworldtour> ;-;
#354 [16:46] <joeysworldtour> oh well
#355 [16:47] <kreepers_killer> the log thing shows nothing wrong
#356 [16:48] <kreepers_killer> Back then it took a while to start but I was playing on a 2004 laptop it was kinda normal
#357 [16:48] <joeysworldtour> im playing on windows 10
#358 [16:48] <joeysworldtour> or on
#359 [16:48] <kreepers_killer> I'm trying to play the Java edition
#360 [16:48] <joeysworldtour> i have that one actually
#361 [16:49] <kreepers_killer> well yeah it's like the main game
#362 [16:49] <kreepers_killer> windows 10 is a shitty Mobile edition
#363 [16:49] <Absol> kreepers_killer: Please keep it civil
#364 [16:49] * joeysworldtour [webchat@ool-4578dd4d.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#365 [16:50] * jo [webchat@ool-4578dd4d.dyn.optonline.net] has joined #minecrafthelp
#366 [16:50] <jo> welp
#367 [16:51] <kreepers_killer> oh
#368 [16:51] <kreepers_killer> oh
#369 [16:52] <kreepers_killer> Alright Discord was the issue
#370 [16:52] * kreepers_killer [webchat@modemcable236.234-172-144.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#371 [16:55] * Lucas_tooddy [webchat@143.255.222.16] has joined #minecrafthelp
#372 [16:56] <Lucas_tooddy> https://paste.ubuntu.com/p/yRGzyXbzTR/
#373 [16:56] <Lucas_tooddy> help
#374 [16:58] <Lucas_tooddy> I do not speak English but I'm having problems with my minecraft
#375 [17:00] * TheSneakyThing [webchat@d162-157-134-173.abhsia.telus.net] has joined #minecrafthelp
#376 [17:01] <TheSneakyThing> my minecraft loads to the start screen then freezes and becomes"(not responding)"
#377 [17:04] <Lucas_tooddy> https://paste.ubuntu.com/p/yRGzyXbzTR/
#378 [17:15] * GiggityGansta [webchat@208-67-205-121.upwardaccess.com] has joined #minecrafthelp
#379 [17:18] <GiggityGansta> My minecraft keeps crashing whenever I load a singleplayer world (about halfway through loading) and i was wondering if there is anyway I can fix it?
#380 [17:25] * Lucas_tooddy [webchat@143.255.222.16] has quit. (Quit: webchat.esper.net)
#381 [17:32] * iSkyG4m3r [webchat@a89-153-78-41.cpe.netcabo.pt] has joined #minecrafthelp
#382 [17:32] <iSkyG4m3r> When i press play the game opens the launch and crashes why?
#383 [17:35] * iSkyG4m3r [webchat@a89-153-78-41.cpe.netcabo.pt] has quit. (Client Quit)
#384 [18:11] * Webchat_16877 [webchat@99-66-128-50.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#385 [18:11] * Webchat_16877 [webchat@99-66-128-50.lightspeed.bkfdca.sbcglobal.net] has quit. (Client Quit)
#386 [18:14] * Webchat_22304 [webchat@99-66-128-50.lightspeed.bkfdca.sbcglobal.net] has joined #minecrafthelp
#387 [18:14] <Webchat_22304> minecraft launcher saying unable to locate java runtime
#388 [18:14] <Webchat_22304> java executable is off
#389 [18:16] * Webchat_22304 [webchat@99-66-128-50.lightspeed.bkfdca.sbcglobal.net] has quit. (Client Quit)
#390 [18:17] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#391 [18:19] * rcmaehl [~null@2607:fcc8:a10a:7600:4daf:74f0:52e3:f00f] has joined #minecrafthelp
#392 [18:25] * e_l1997 [~quassel@2.70.211.196.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#393 [18:27] * Webbthunder [webchat@71.136.172.11] has joined #minecrafthelp
#394 [18:29] <Webbthunder> Hi,I am having issues logging into my minecraft account. I have tried reseting the password but I am not receiving the emails. I have waited 24 hours like it says and still cannot get into my account.
#395 [18:40] * Vetle [webchat@ti0131a330-0163.bb.online.no] has joined #minecrafthelp
#396 [18:41] <Vetle> uhm hello
#397 [18:41] * Vetle [webchat@ti0131a330-0163.bb.online.no] has quit. (Client Quit)
#398 [18:43] * twxntE [webchat@189.207.24.250] has joined #minecrafthelp
#399 [18:43] <twxntE> my account got hacked, and they changed my nick, is there a way to have my name back?
#400 [18:44] * twxntE [webchat@189.207.24.250] has quit. (Client Quit)
#401 [18:54] * webbthunder [webchat@71.136.172.11] has joined #minecrafthelp
#402 [18:55] <webbthunder> anyone here
#403 [18:57] * webbthunder [webchat@71.136.172.11] has quit. (Client Quit)
#404 [19:04] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#405 [19:15] * canuck1987 [webchat@jkvlon0504w-lp130-1-50-101-116-157.dsl.bell.ca] has joined #minecrafthelp
#406 [19:16] * canuck1987 [webchat@jkvlon0504w-lp130-1-50-101-116-157.dsl.bell.ca] has quit. (Client Quit)
#407 [19:27] * Super [webchat@c-73-157-113-163.hsd1.wa.comcast.net] has joined #minecrafthelp
#408 [19:28] <Super> I really don't know how to go in my messages in Minecraft, do you mind if you help me?
#409 [19:28] * Super [webchat@c-73-157-113-163.hsd1.wa.comcast.net] has quit. (Client Quit)
#410 [19:29] * bman [webchat@d-65-99-101-92.cpe.metrocast.net] has joined #minecrafthelp
#411 [19:35] <bman> Thank you about that, that was exactly what was happening,but now my game just wont respond. It has crashed twice. In the top left, is says "(not responding)"
#412 [19:36] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has quit. (Quit: EliteBNC free bnc service - http://elitebnc.org - be a part of the Elite!)
#413 [19:36] * KL-E-0 [notavailab@alpha.elitebnc.org] has quit. (Quit: leaving)
#414 [19:38] * Guest96127 [notavailab@alpha.elitebnc.org] has joined #minecrafthelp
#415 [19:39] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has joined #minecrafthelp
#416 [19:41] * Qball [Elite17280@chi.elitebnc.org] has quit. (Quit: EliteBNC free bnc service - http://elitebnc.org - be a part of the Elite!)
#417 [19:45] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#418 [20:32] * Waffle [webchat@c-73-192-231-204.hsd1.ca.comcast.net] has joined #minecrafthelp
#419 [20:33] * Waffle [webchat@c-73-192-231-204.hsd1.ca.comcast.net] has quit. (Client Quit)
#420 [20:37] * Wembsi [webchat@47.146.135.142] has joined #minecrafthelp
#421 [20:38] <Wembsi> I have an old Mac that legit won't update its iOS anymore, and I can't open the game anymore. Is there anyway to fix this, or not?
#422 [20:39] <Wembsi> Like, can I download an older application version of Minecraft?
#423 [20:45] * Wembsi [webchat@47.146.135.142] has quit. (Quit: webchat.esper.net)
#424 [20:55] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#425 [21:02] * ac [webchat@cpe-69-23-224-88.natcky.res.rr.com] has joined #minecrafthelp
#426 [21:04] <ac> heyyo so I can ask for help here?
#427 [21:05] * Webchat_22508 [webchat@67-0-228-104.albq.qwest.net] has joined #minecrafthelp
#428 [21:05] * ac [webchat@cpe-69-23-224-88.natcky.res.rr.com] has quit. (Client Quit)
#429 [21:06] <Webchat_22508> I can't login to my account because I can't remember my username and I don't know how to get it
#430 [21:07] <CubeTheThird> Webchat_22508, when did you register it?
#431 [21:13] <Webchat_22508> 2014
#432 [21:13] <CubeTheThird> Webchat_22508, ok, so in that case you should be logging in with your email address
#433 [21:14] <CubeTheThird> Webchat_22508, if you aren't sure which email you used, you can test your emails by resetting your password on mojang.com
#434 [21:14] <CubeTheThird> ??> Webchat_22508 account/reset-password
#435 [21:14] <Absol> Webchat_22508: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#436 [21:14] <Absol> Webchat_22508: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#437 [21:17] <Webchat_22508> I think I got it figured out now. Thank you for your help!!!
#438 [21:17] <CubeTheThird> awesome!
#439 [21:18] <Webchat_22508> :-)
#440 [21:47] * LillyLove18 [webchat@184-96-115-89.hlrn.qwest.net] has joined #minecrafthelp
#441 [21:52] <LillyLove18> so ive been getting the error (java.lang.nullpointerexception:group) and (internal exception: java.io.IOexception: an excisting connection was forcibly closed by the remote host) when I try to log into one of the three servers I'm apart of, I can log into the other two its just the one server I cannont connect to and when I and if I do connect its
#442 [21:52] <LillyLove18> only for about 5 seconds before one of the 2 errors pops up
#443 [21:57] * hiromiyamoto27 [webchat@6bb6e74f.setaptr.net] has quit. (Quit: webchat.esper.net)
#444 [21:58] <CubeTheThird> LillyLove18, what anti-virus and firewall software do you have?
#445 [22:00] * Owen [~Owen@2001:8003:2019:ca00:807d:456f:f268:6148] has quit. (Ping timeout: 202 seconds)
#446 [22:01] * Kitakitina [webchat@181-161-138-20.baf.movistar.cl] has joined #minecrafthelp
#447 [22:01] <LillyLove18> i used to have MccAfee but i removed it when i got my Laptop
#448 [22:02] <CubeTheThird> ??> LillyLove18 tools/hjt
#449 [22:02] <Absol> LillyLove18: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#450 [22:02] <Absol> LillyLove18: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#451 [22:03] * Adriel6 [webchat@pc-179-30-101-190.cm.vtr.net] has joined #minecrafthelp
#452 [22:05] <LillyLove18> https://paste.ubuntu.com/p/Qjcb9byGCy/
#453 [22:06] <CubeTheThird> LillyLove18, ok one moment
#454 [22:06] <LillyLove18> ok
#455 [22:06] <Adriel6> hi i have a problem with the game, it's my first time installing it
#456 [22:06] <CubeTheThird> Adriel6, what's the problem?
#457 [22:07] * Owen [~Owen@120.153.148.172] has joined #minecrafthelp
#458 [22:07] * sam [webchat@c-75-73-219-175.hsd1.mn.comcast.net] has joined #minecrafthelp
#459 [22:07] <CubeTheThird> LillyLove18, hmm I'm not seeing anything that normally blocks the game like this, so I'll have you run a malware scan
#460 [22:07] <CubeTheThird> ??> LillyLove18 av/adwlceaner
#461 [22:07] <CubeTheThird> ??> LillyLove18 av/adwcleaner
#462 [22:07] <Absol> LillyLove18: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#463 [22:07] <Absol> LillyLove18: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#464 [22:07] <Adriel6> buy the game and install it, but the launcher is black
#465 [22:08] <CubeTheThird> ??> Adriel6 win/dxdiag
#466 [22:08] <Absol> Adriel6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#467 [22:08] <sam> Hi, I bought minecraft back in 2010, and I can't log in anymore on my old information. It says an account was already migrated but when I request a new password request my email doesn't recieve anything
#468 [22:08] <Adriel6> https://paste.ubuntu.com/p/Qy4csjPFjm/
#469 [22:08] <Adriel6> this
#470 [22:09] <CubeTheThird> sam, what's your minecraft username?
#471 [22:09] <CubeTheThird> Adriel6, ok one sec
#472 [22:09] <sam> sam706
#473 [22:09] <sam> the S might be capilized
#474 [22:09] <sam> capitalized
#475 [22:10] <CubeTheThird> sam, hmm yup as far as I can tell it's definitely migrated and hasn't changed. If you aren't receiving the password reset emails, you'll have to contact Mojang about this
#476 [22:10] <CubeTheThird> ??> sam mojang/email
#477 [22:10] <Absol> sam: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#478 [22:10] <Absol> sam: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#479 [22:10] <sam> thanks
#480 [22:10] <CubeTheThird> Adriel6, looks like you need to update your nvidia graphics drivers. download and install http://www.nvidia.com/download/driverResults.aspx/132841/en-us
#481 [22:11] <sam> could you tell me which email its attached to? the cimber706@hotmail.com or the sam.major706@gmail.com?
#482 [22:11] <Adriel6> ok
#483 [22:12] <CubeTheThird> sam, I don't know, as that info isn't publicly available. Have you tried resetting the password on mojang.com with both of them?
#484 [22:12] <sam> I've tried, but it will say 'if an email is attached to this accout we have sent the reset.' but neither account gets an email.
#485 [22:13] <CubeTheThird> sam, ya than all I can recommend is contacting Mojang
#486 [22:14] <sam> okay. Thanks again.
#487 [22:14] * sam [webchat@c-75-73-219-175.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#488 [22:19] * Kitakitina [webchat@181-161-138-20.baf.movistar.cl] has quit. (Quit: webchat.esper.net)
#489 [22:33] * LillyLove18 [webchat@184-96-115-89.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#490 [22:36] * LillyLove18 [webchat@184-96-115-89.hlrn.qwest.net] has joined #minecrafthelp
#491 [22:36] <LillyLove18> alright all done
#492 [22:37] * Adriel6 [webchat@pc-179-30-101-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#493 [22:51] * thelounge31 [webchat@177-68-141-87.dsl.telesp.net.br] has joined #minecrafthelp
#494 [22:53] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has joined #minecrafthelp
#495 [22:56] * thelounge31 [webchat@177-68-141-87.dsl.telesp.net.br] has quit. (Quit: webchat.esper.net)
#496 [22:56] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has quit. (Client Quit)
#497 [22:57] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has joined #minecrafthelp
#498 [22:58] <One_True_Hobo> When i start up minecraft, it works fine. But when i join a world or server, (including making a new world,) it will just freeze and give me the "Java(TM) platform SE has stopped responding," and I have to have to press close application, and it doesnt even give me a crash log. I dont know why this is happening or anything that might have caused it
#499 [22:58] <One_True_Hobo> . All other games on my computer work fine. The servers on my minecraft do have plugins, but that has never seemed to be a problem before.
#500 [22:59] <mattym> One_True_Hobo, So no problem in the main menu, only once a world is loaded?
#501 [22:59] <One_True_Hobo> Yes.
#502 [23:00] <mattym> One_True_Hobo, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#503 [23:00] <One_True_Hobo> ok lemme do that one sec
#504 [23:00] * Eric [webchat@p508869E8.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#505 [23:00] <One_True_Hobo> VBo's are already off
#506 [23:00] <mattym> ??> One_True_Hobo tools/hjt
#507 [23:00] <Absol> One_True_Hobo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#508 [23:00] <Absol> One_True_Hobo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#509 [23:01] <One_True_Hobo> ok
#510 [23:04] * Webchat_22508 [webchat@67-0-228-104.albq.qwest.net] has quit. (Quit: webchat.esper.net)
#511 [23:07] <LillyLove18> anything I need to do now?
#512 [23:07] <mattym> LillyLove18, Did you try running the game again after doing the scan?
#513 [23:08] <LillyLove18> one sec
#514 [23:10] <LillyLove18> its the same error with the one server I play on
#515 [23:10] <LillyLove18> well eroors
#516 [23:10] <mattym> LillyLove18, Still the same as before?
#517 [23:10] <One_True_Hobo> ok i finished heres the link
#518 [23:10] <One_True_Hobo> https://paste.ubuntu.com/p/XbMK7Cdxjw/
#519 [23:11] <LillyLove18> yea the java.lang.null error
#520 [23:11] <mattym> ??> One_True_Hobo av/adwcleaner
#521 [23:11] <Absol> One_True_Hobo: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#522 [23:11] <Absol> One_True_Hobo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#523 [23:12] <One_True_Hobo> okay
#524 [23:12] <mattym> LillyLove18, You mentioned removing McAfee when you got that PC, did you remove it through the control panel or a different way?
#525 [23:12] * sa [webchat@c-73-205-171-218.hsd1.fl.comcast.net] has joined #minecrafthelp
#526 [23:13] <LillyLove18> I don't remember I have had this laptop for a few months
#527 [23:13] <mattym> ??> LillyLove18 av/mcafee/uninstall
#528 [23:13] <Absol> LillyLove18: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#529 [23:15] <sa> hello, my problem is that every time i try to start the minecraft launcher it crashes immediately even before the mojang logo appears
#530 [23:15] <mattym> ??> sa launcher/log
#531 [23:15] <Absol> sa: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#532 [23:16] <sa> i have tried uninstalling both java and minecraft and reinstalling them
#533 [23:16] <LillyLove18> there is no maccafee in the control panel
#534 [23:16] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has joined #minecrafthelp
#535 [23:16] <One_True_Hobo> Im back
#536 [23:17] <One_True_Hobo> should i try minecraft now
#537 [23:17] <mattym> One_True_Hobo, Yes
#538 [23:17] <One_True_Hobo> ok
#539 [23:17] <mattym> LillyLove18, The tool linked to in the site that was provided.
#540 [23:18] <One_True_Hobo> ayy it worked
#541 [23:19] <One_True_Hobo> thanks fam
#542 [23:19] <sa> should i send my launcher log here?
#543 [23:19] <LillyLove18> its not working unless I'm not seeing it
#544 [23:19] <mattym> sa, Yes
#545 [23:19] <sa> https://paste.ubuntu.com/p/sFSrBnVhwS/
#546 [23:19] <One_True_Hobo> it reset my controls but atleast minecraft works now
#547 [23:19] <One_True_Hobo> ok bye
#548 [23:20] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has quit. (Client Quit)
#549 [23:20] <mattym> LillyLove18, The download is listed in the information for Step 2 here https://service.mcafee.com/webcenter/portal/cp/home/articleview?articleId=TS101331
#550 [23:26] <sa> i sent my launcher log
#551 [23:26] <mattym> ??> sa win/dxdiag
#552 [23:26] <Absol> sa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#553 [23:27] * LillyLove18 [webchat@184-96-115-89.hlrn.qwest.net] has quit. (Quit: webchat.esper.net)
#554 [23:29] <sa> https://paste.ubuntu.com/p/ysDZGzvjtt/
#555 [23:29] <mattym> sa, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#556 [23:29] * LillyLove18 [webchat@184-96-115-89.hlrn.qwest.net] has joined #minecrafthelp
#557 [23:29] <LillyLove18> ok I finished with step 2
#558 [23:30] <mattym> LillyLove18, Check the server again.
#559 [23:30] <sa> i had windows 7 and it still didnt work thats why i installed windows 10
#560 [23:30] <mattym> sa, You probably didnt have the drivers installed. Which are only available for Windows 7 on your hardware.
#561 [23:31] <sa> i installed it like 2 hours ago
#562 [23:31] <mattym> sa, Did you do a new install of it, or an update?
#563 [23:31] <sa> i installed windows 10
#564 [23:32] <LillyLove18> java.io.IO error again
#565 [23:34] <mattym> LillyLove18, Well that rules out all the normal causes for those errors. If its just the one server, its likely there is just an issue in the connection somewhere between that server and your network.
#566 [23:34] <mattym> LillyLove18, Best bet is to try it again at a later time.
#567 [23:35] <LillyLove18> I am visiting my grandmother at the moment and she does not have the best net work, will it possibly work once I return home to my own network?
#568 [23:35] <mattym> LillyLove18, Possibly
#569 [23:35] <LillyLove18> alright ill try to connect again once I return home
#570 [23:35] <LillyLove18> thanks for your help everyone
#571 [23:36] <sa> so i have to get a new graphics hardware?
#572 [23:36] <mattym> sa, You cannot on a laptop.
#573 [23:37] <sa> so what is the solution
#574 [23:37] <mattym> sa, Reinstall Windows 7
#575 [23:37] <sa> but even when i had windows 7 it was not working
#576 [23:38] <mattym> sa, You would need to install the proper drivers on Win 7.
#577 [23:38] <sa> how can i reinstall it
#578 [23:39] <mattym> sa, You will need to use your Windows 7 Product-Key on this page, https://www.microsoft.com/en-us/software-download/windows7?
#579 [23:39] <mattym> sa, And then follow the directions it provides along with the download.
#580 [23:41] <sa> where can i find the product key
#581 [23:41] <sa> cause i got it a while ago so i dont think i still have it
#582 [23:42] <mattym> sa, It should be on a sticker/label somewhere on the laptop.
#583 [23:43] <sa> there is no sticker or label on the laptop
#584 [23:43] <mattym> sa, With laptops its usually on the bottom.
#585 [23:43] <sa> i checked there is nothing
#586 [23:44] <sa> maybe i removed it a while ago i dont really know
#587 [23:44] <mattym> sa, Then you would need to buy a Windows 7 license.
#588 [23:45] <mattym> sa, The main problem is the computer is quite old and underpowered, your money would be better spent on a newer computer.
#589 [23:46] <sa> okay thank you
#590 [23:47] * sa [webchat@c-73-205-171-218.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)