#1 [00:16] * scott [webchat@173-216-16-73-cabt.mid.dyn.suddenlink.net] has joined #minecrafthelp
#2 [00:17] <scott> hi
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#7 [01:02] <Dachshund1> So whenever I open minecraft it immediately freezes on the menu. I have checked my drivers, and they are up to date
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#9 [01:50] <CEZAR575> I have a problem when I after a long time joined my single-player server all the blocks were invisible, only my inventory and mobs were seen. I've tried everything, and I'm desperate. Please help!
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#14 [02:36] * fanda252 [webchat@ip-89-102-65-253.net.upcbroadband.cz] has joined #minecrafthelp
#15 [02:39] <fanda252> hello i have problem with minecreft every time it say GAME CRASHED an unexpected issue ocurred and the game has crashed. We're sorry for the inconvenience.
#16 [02:39] <fanda252> i don't know what i can do with it i tried reinstall java, minecraft (folder in %appdata was removed too), updated graphic card driver and still nothing
#17 [03:02] * Domniik [webchat@p50976558.dip0.t-ipconnect.de] has joined #minecrafthelp
#18 [03:11] <tyteen4a03> fanda252: does it give you a crashlog?
#19 [03:11] <fanda252> yes
#20 [03:11] <fanda252> i will send you
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#22 [03:13] * fanda252 [webchat@ip-89-102-65-253.net.upcbroadband.cz] has joined #minecrafthelp
#23 [03:14] <fanda252> but i can't send it
#24 [03:15] <Domniik> Hello, i have troubles with my Mojang Account. I bought it in 2011. I have the Nickname of the Account but no Password or Email Adress. Is there any oppotunity to verify my account?
#25 [03:15] * fanda252 [webchat@ip-89-102-65-253.net.upcbroadband.cz] has quit. (Client Quit)
#26 [03:17] <tyteen4a03> Domniik: do you still have access to the email account you might have associated the account with?
#27 [03:22] * Vic2 [webchat@66.23.226.251] has joined #minecrafthelp
#28 [03:22] <Vic2> hi Nick
#29 [03:23] <Vic2> I am having issues logging into my account
#30 [03:23] <tyteen4a03> Vic2: what happens when you try?
#31 [03:23] <Vic2> I have tried the typical password reset several times
#32 [03:23] <Vic2> with sucess
#33 [03:23] * liszto [webchat@185.64.148.140] has joined #minecrafthelp
#34 [03:23] <Vic2> byt when trying to access it, it says that is the bad password
#35 [03:24] <Vic2> Also
#36 [03:24] <tyteen4a03> ??> Vic2 login/throttle
#37 [03:24] <Absol> Vic2: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#38 [03:24] <Absol> Vic2: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#39 [03:24] <Vic2> I have recevied numerous account notification from countries I have not visited
#40 [03:24] <Vic2> recently
#41 [03:24] <tyteen4a03> Vic2: sounds like your account has been targeted by fraudsters
#42 [03:24] <tyteen4a03> ??> Vic2 tools/hjt
#43 [03:24] <Absol> Vic2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#44 [03:24] <Absol> Vic2: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#45 [03:25] <tyteen4a03> ??> Domniik scold/pm
#46 [03:25] <Absol> Domniik: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#47 [03:26] <tyteen4a03> ??> Domniik account/send-email
#48 [03:26] <Absol> Domniik: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#49 [03:26] <Absol> Domniik: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#50 [03:26] <liszto> hello guys ! I have some trouble with my account. I can't login on the website to download the game. I haven't for something like 4 years. And sadly when I try a password reset, your website send me nothing.
#51 [03:26] <liszto> For a moment I was thinking maybe my account is an old premium one so I try a switch to mojang account, but when I try to validate it, the website said "this account is already a Mojang account".
#52 [03:26] <liszto> So I think, the mail I use is the good one
#53 [03:26] <liszto> but still no password reset email in my inbox :(
#54 [03:26] <Domniik> Allright tank you
#55 [03:26] <liszto> nothing in my spam folder too (I checked)
#56 [03:27] <tyteen4a03> ??> liszto account/send-email
#57 [03:27] <Absol> liszto: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#58 [03:27] <Absol> liszto: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#59 [03:28] * Vic2 [webchat@66.23.226.251] has quit. (Quit: webchat.esper.net)
#60 [03:30] <liszto> I think it will be complicated if I have to retrieve my Transsaction ID
#61 [03:30] <liszto> :'(
#62 [03:36] * CEZAR575 [webchat@89-24-58-73.tmcz.cz] has quit. (Quit: webchat.esper.net)
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#65 [03:41] * CEZAR575 [webchat@89-24-58-73.tmcz.cz] has joined #minecrafthelp
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#67 [04:01] * nickname [webchat@123-243-194-44.static.tpgi.com.au] has joined #minecrafthelp
#68 [04:01] <nickname> what do i do if it says unable to locate java
#69 [04:02] <nickname> can anyone help me?
#70 [04:05] * nickname [webchat@123-243-194-44.static.tpgi.com.au] has quit. (Client Quit)
#71 [04:06] * tosh [webchat@110-174-20-222.static.tpgi.com.au] has joined #minecrafthelp
#72 [04:06] <tosh> hey anyone here
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#74 [05:09] * captaingamerman [webchat@52.7.164.82.customer.cdi.no] has joined #minecrafthelp
#75 [05:12] <captaingamerman> my minecraft is acting weird, every time i start the game i can some times crash, when it finally doesn't crash, i hop into a server but i just crash and just keep crashing. it keeps happening in other servers aswell
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#77 [05:14] * p0g [webchat@105.194.189.80.dyn.plus.net] has joined #minecrafthelp
#78 [05:18] <p0g> I've downloaded Minecraft.jar to my Linux Mint system. When I run it, the launcher works, and I can log in. I press Play, and the game does not start. In the console window the only clue is "ERROR]: Game ended with bad state (exit code 1)". My Java version is OpenJDK Runtime Environment (build 10.0.1+10-Ubuntu-3ubuntu1).
#79 [05:22] <Andrio> ??> p0g launcher/legacy/log
#80 [05:22] <Absol> p0g: We need to see what is in your Launcher Log, which can be found on the second tab of the launcher.
#81 [05:22] <Absol> p0g: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to https://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#82 [05:24] <p0g> Here's the log when the Launcher first starts: https://paste.ubuntu.com/p/PZ3rs4fr3y/
#83 [05:25] <p0g> When I hit "Play", the launcher exits. The log is still displayed in the terminal window ...
#84 [05:25] <Andrio> ??> p0g launcher/open
#85 [05:25] <Absol> p0g: To make sure the launcher stays open: click Edit Profile, then check Launcher Visibility, select Keep Launcher Open and finally hit Save Profile.
#86 [05:26] <p0g> Here's the rest of the log, pasted from the Terminal window: https://paste.ubuntu.com/p/BCFp6vbztG/
#87 [05:26] <Andrio> ??> p0g launcher/legacy/crash-log
#88 [05:26] <Absol> p0g: We need to see your crash log, which appears after a crash.
#89 [05:26] <Absol> p0g: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to https://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#90 [05:28] <p0g> Launcher is remaining open now. Last line in the log is "Looking for old natives & assets to clean up..." (as in Pastebin). I'm not certain it has crashed. Where do I find the crashlog?
#91 [05:28] <Andrio> p0g, it should appear as a new tab
#92 [05:29] <p0g> Hmm... Tabs are "Update Notes", "Launcher Log", "Profile Editor" and "Game Output (princeofgonville)".
#93 [05:30] <Andrio> p0g, show me the game output
#94 [05:30] <p0g> Empty.
#95 [05:31] <Andrio> hm
#96 [05:31] <Andrio> p0g, consider installing Oracle Java 8; OpenJDK isn't really supported.
#97 [05:32] <Andrio> p0g, do you see the 'game ended with bad state' message?
#98 [05:32] <p0g> Ok,I'll try reinstalling Java. Do I need JRE or JDK?
#99 [05:32] <Andrio> p0g, JDK is for building your own Java applications. So only the JRE.
#100 [05:32] <p0g> Thanks. I still see the "Game ended with bad state" message.
#101 [05:32] <p0g> But only in the log, not the game output.
#102 [05:32] <Andrio> p0g, can you run other Java applications?
#103 [05:33] <Andrio> (using /usr/bin/java)
#104 [05:33] <p0g> Yes.
#105 [05:34] <Andrio> p0g, you can also try clicking Edit Profile and setting JVM Arguments to simply -Xmx1G ; the default options may cause issues with new versions of Java
#106 [05:34] <p0g> Thanks for your help. I'll re-install Java and see what happens. Appreciate your support.
#107 [05:34] <Andrio> no probem.
#108 [05:45] * hikiwi21 [webchat@91.222.24.125] has joined #minecrafthelp
#109 [05:47] <hikiwi21> Hello my problem is
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#111 [05:52] * p0g [webchat@105.194.189.80.dyn.plus.net] has joined #minecrafthelp
#112 [05:52] <p0g> Andrio, Absol, just wanted to let you know that reinstalling the Java JDK (instead of OpenJDK) did the trick.
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#115 [06:00] * Absol kicked nicknicklp from #minecrafthelp (Reason: icknicklp :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
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#118 [06:36] * thelounge44 [webchat@5G-static.88.147.KONFER.net] has joined #minecrafthelp
#119 [06:36] <thelounge44> marcominecraftacc@gmail.com
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#124 [07:16] * thelounge61 [webchat@user-0cev0i7.cable.mindspring.com] has joined #minecrafthelp
#125 [07:18] <thelounge61> hi i cant login to mojang because it says my account doesnt exist
#126 [07:21] * Biel [webchat@187-48-161-207.ded.intelignet.com.br] has joined #minecrafthelp
#127 [07:22] <Biel> Bom dia
#128 [07:22] <Biel> não estou conseguindo acessar minha conta
#129 [07:22] <Biel> aparece que nome de usuario ou senha invalido
#130 [07:23] <Biel> já tentei de tudo
#131 [07:23] <Biel> não consigo redefinir a senha
#132 [07:23] <Biel> não sei o que está acontecendo
#133 [07:24] <Biel> será que alguem poderia me ajudar
#134 [07:25] <Biel> já mandei mensagem para o suporte e não obtive sucesso
#135 [07:26] * GL [webchat@174-140-94-066-dhcp.shp.pa.atlanticbb.net] has joined #minecrafthelp
#136 [07:26] <GL> the latest version is being displayed at the launcher
#137 [07:27] <GL> inst**
#138 [07:28] <GL> still showing 1.12.2 as the latest release
#139 [07:30] <Biel> mostrando 2.1.1216
#140 [07:31] <tyteen4a03> GL: that's because 1.13 has not been released yet
#141 [07:31] <tyteen4a03> ??> Biel lang/pt
#142 [07:31] <Absol> Biel: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#143 [07:31] <GL> i thought it came out today?
#144 [07:33] <Biel> ok Absol
#145 [07:37] <GL> or am i wrong?
#146 [07:49] <tyteen4a03> GL: today, yes
#147 [07:49] <tyteen4a03> GL: just not now
#148 [07:53] <GL> thanks
#149 [07:56] * hellokoko [webchat@99-23-26-113.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#150 [07:58] <hellokoko> Hello. i sent a support ticket with something about my account, but i fixed the issue. is there any way to tell them that i fixed the issue and they dont need to respond or do any action to my ticket?
#151 [08:01] <tyteen4a03> hellokoko: they should be able to see this fact
#152 [08:05] <hellokoko> but it was that i couldent sign up with my old email but i could today so that could mean someone the account with my email and i didnt have access to it or something so they might git rid of it or will that probably not happen
#153 [08:06] * Marcus [webchat@42-2-186-175.static.netvigator.com] has joined #minecrafthelp
#154 [08:07] <Marcus> hello
#155 [08:07] <Marcus> i cannot play the games
#156 [08:08] <tyteen4a03> hellokoko: you can send them a follow-up email now and they will be able to see it
#157 [08:09] <hellokoko> but they said do not respond to the automated message and i didnt get the real one yet
#158 [08:10] * Marcus [webchat@42-2-186-175.static.netvigator.com] has quit. (Client Quit)
#159 [08:11] * gjiwesisi13297 [webchat@116.107.225.226] has joined #minecrafthelp
#160 [08:12] <tyteen4a03> ??> hellokoko account/send-email
#161 [08:12] <Absol> hellokoko: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#162 [08:12] <Absol> hellokoko: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#163 [08:12] <tyteen4a03> hellokoko: I mean this ^
#164 [08:13] <hellokoko> wait so send another support ticket
#165 [08:13] <hellokoko> explaining that i fixed my issue
#166 [08:13] * gjiwesisi13297 [webchat@116.107.225.226] has quit. (Client Quit)
#167 [08:15] <Biel> I can not access my account.
#168 [08:17] <tyteen4a03> hellokoko: yep
#169 [08:17] <tyteen4a03> Biel: what happens when you try?
#170 [08:19] <Biel> invalid username or password appears
#171 [08:20] * thelounge61 [webchat@user-0cev0i7.cable.mindspring.com] has quit. (Quit: webchat.esper.net)
#172 [08:30] <hellokoko> okay
#173 [08:30] <tyteen4a03> ??> Biel login/throttle
#174 [08:30] <Absol> Biel: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#175 [08:30] <Absol> Biel: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#176 [08:32] * hellokoko [webchat@99-23-26-113.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
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#178 [08:36] <Biel> can I put another email to reset?
#179 [08:37] <Biel> because I do not have access to the linked e-mail address
#180 [08:38] <tyteen4a03> Biel: you don't have access to the email account the Mojang account is registered to?
#181 [08:46] <Biel> No, because when I bought it came with the email and password and did not realizewi no change
#182 [08:49] <tyteen4a03> Biel: did you buy it off somebody else?
#183 [08:50] * gabboman [webchat@46.234.159.194] has joined #minecrafthelp
#184 [08:50] <gabboman> Hi, im a linux user and im unable of connecting to any game server: it syas that the mojang auth servers are down
#185 [08:51] <gabboman> but this says that everyithing is ok https://help.mojang.com/
#186 [08:52] <gabboman> I'm using openjre 8
#187 [08:52] <gabboman> it also happends with the 10 version
#188 [08:54] <tyteen4a03> gabboman: can you access sessionserver.mojang.com on your browser?
#189 [08:55] <gabboman> its an api right?
#190 [08:55] <gabboman> it returns me a json yes
#191 [08:55] <tyteen4a03> gabboman: are you logged in elsewhere?
#192 [08:55] <gabboman> nope
#193 [08:56] <gabboman> I changed my password a few weeks ago because i got paranoid on someone trying to hack me. I changed it to a random one with lastpass
#194 [08:56] <tyteen4a03> gabboman: not versed in linux, but try oracle java instead
#195 [08:56] <tyteen4a03> reckon it's something in the OpenJDK TLS cipher that's hating you
#196 [08:56] <gabboman> yes, I think so too
#197 [08:57] <gabboman> the problem I have right now is that the oracle java installer to ubuntu gives me a nice 404
#198 [08:57] <gabboman> will oracle java 10 work fine?
#199 [08:57] <tyteen4a03> ??> gabboman java/1.8
#200 [08:57] <Absol> gabboman: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#201 [08:57] <tyteen4a03> java 10 is not officially supported but should work
#202 [08:57] <yuken> I had problems getting Minecraft working with Java 10, not sure if that was on me.
#203 [08:58] <yuken> Wouldn't start up, deprecated features in 10, yadadada.
#204 [08:58] <gabboman> a system wide installation is more complex. I guess i will try again in a few days with oracle java
#205 [08:58] <tyteen4a03> yuken: java 10 has indeed deprecated a ton of stuff
#206 [08:59] <gabboman> I guess java8 is the new java6. when I started with this game even the jump to java 7 was being seen as madness
#207 [09:00] <tyteen4a03> gabboman: the times, they have changed
#208 [09:00] <tyteen4a03> I probably shouldn't go into the Good Ol' Days when it's browser only
#209 [09:01] <gabboman> my god i remember that when I bought the game there was a version on browser of the 0.30
#210 [09:01] <gabboman> it was awful XD
#211 [09:01] <tyteen4a03> gabboman: 0.30 was the last version I played
#212 [09:01] <gabboman> wow
#213 [09:01] <gabboman> you didnt like the survival too much right?
#214 [09:01] <tyteen4a03> nope
#215 [09:03] <gabboman> I guess then that you work for mojang XD
#216 [09:03] * Steven [webchat@cable-86-56-66-180.cust.telecolumbus.net] has joined #minecrafthelp
#217 [09:03] <tyteen4a03> gabboman: no
#218 [09:03] <gabboman> hmmm with oracle java 10 same problem
#219 [09:03] <Steven> any1 german?
#220 [09:03] <gabboman> Im going to download oracle java8 the long way and lets find out whats going on
#221 [09:03] <tyteen4a03> ??> Steven lang/de
#222 [09:03] <Absol> Steven: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#223 [09:03] <yuken> It could be some _system_ certificates instead.
#224 [09:04] <yuken> if Oracle java has the same issue
#225 [09:04] <tyteen4a03> (obviously all security updates should be installed)
#226 [09:04] * Steven [webchat@cable-86-56-66-180.cust.telecolumbus.net] has quit. (Client Quit)
#227 [09:04] <gabboman> yes, my system is an updated ubuntu 18.04
#228 [09:05] <Biel> I did not buy from anyone
#229 [09:06] <gabboman> the worst part: on the log i only get this
#230 [09:06] <gabboman> only a "conecting to server XXXX"
#231 [09:07] <Biel> I bought it at BestCraft
#232 [09:07] <Lord_Ralex> That is not Mojang.
#233 [09:07] <Lord_Ralex> You can *only* buy accounts from Mojang.
#234 [09:08] <Lord_Ralex> Any other site is probably selling stolen accounts, so you will never be able to recover them as they are not yours.
#235 [09:09] <tyteen4a03> yuken: out of curiosity, what name did you go by when you were last here?
#236 [09:09] <tyteen4a03> gabboman: give mctest.ae97.net a try
#237 [09:10] <gabboman> ok
#238 [09:10] <yuken> tyteen4a03, yuken
#239 [09:10] <gabboman> failed
#240 [09:10] <tyteen4a03> yuken: then I have no memory of you
#241 [09:10] <tyteen4a03> gabboman: what's your username?
#242 [09:10] <tyteen4a03> uh, linux
#243 [09:10] <gabboman> gabboman
#244 [09:11] <gabboman> in singleplayer i get the steve skin...
#245 [09:11] <tyteen4a03> gabboman: does that mean your home folder is /home/gabboman?
#246 [09:11] <gabboman> oh my linux user is gabriel
#247 [09:11] <gabboman> is /home/gabriel
#248 [09:11] <tyteen4a03> hm, sounds normal
#249 [09:12] <Biel> So I lost count is this ????
#250 [09:12] <Lord_Ralex> Biel, yes, you "lost" it, although it was never yours to begin with.
#251 [09:12] <Lord_Ralex> Biel, buy your account from https://minecraft.net
#252 [09:13] <Lord_Ralex> Don't try to save money and buy it elsewhere, because you can and will get scammed.
#253 [09:13] <tyteen4a03> gabboman: sorry, I'm not versed in Linux; another idea is to give another linux user a try
#254 [09:13] <Lord_Ralex> And waste more money doing that.
#255 [09:13] <gabboman> if someone else would be using my account what error would i get
#256 [09:14] <Andrio> Something other than 'connection timed out'.
#257 [09:14] <gabboman> I'm getting "auth servers down for maintenance"
#258 [09:15] <Andrio> That's likely something interfering with your connection there.
#259 [09:16] <gabboman> I will try later on a friend's house
#260 [09:17] <gabboman> https://cubethethird.wordpress.com/2016/01/20/minecraft-server-authentication-error-on-ubuntu/
#261 [09:17] <gabboman> this didnt work :/ but is that error the one im getting
#262 [09:17] <gabboman> its something about java and certificates
#263 [09:19] <Andrio> ah.
#264 [09:19] <gabboman> but i still dont know how to fix this
#265 [09:19] <gabboman> im suposed to be a clever hackerman
#266 [09:22] <Biel> which means Minecraft Realms Worlds, because it appears to me that my world has expired
#267 [09:24] <Lord_Ralex> gabboman, you did a curl to both authserver.mojang.com and sessionserver.mojang.com and both return something?
#268 [09:28] <gabboman> yep both return something Lord_Ralex
#269 [09:28] <gabboman> furthermore, both say in status ok
#270 [09:29] <Lord_Ralex> can you get a full launcher log for us
#271 [09:29] <Lord_Ralex> http://hopper.minecraft.net/help/guides/minecraft-logs/ should still work
#272 [09:30] <gabboman> yes! gimme a sec
#273 [09:31] <gabboman> same as before im afraid
#274 [09:31] <gabboman> its a silent crash
#275 [09:32] <Lord_Ralex> it should be in the logs at least that something happened
#276 [09:33] <Lord_Ralex> check in /home/<name>/.minecraft and see if there was a log folder, i thought it had one somewhere
#277 [09:33] <gabboman> https://pastebin.com/nPgmBC0H
#278 [09:33] <gabboman> ok
#279 [09:34] <gabboman> the same
#280 [09:34] <gabboman> faq
#281 [09:36] * thelounge42 [webchat@cpe-75-86-166-133.wi.res.rr.com] has joined #minecrafthelp
#282 [09:36] <thelounge42> Hello I'd like to inform you that my realm is totally broken I cannot close it, put up a backup or download it My Gt is "OverThrower3089" the name of the realm is "rip 15 months old" I have like 400 members in it. Please tell me what the problem is because this realm is very old and I couldnt download it to put it to another realm. I would also lik
#283 [09:36] <thelounge42> e if you backed it up to the one that says 7/13/2018 09:53:23 if you would like to contact me email killercroc5565@gmail.com
#284 [09:38] <thelounge42> hello?
#285 [09:38] <tyteen4a03> ??> thelounge42 account/send-email
#286 [09:38] <Absol> thelounge42: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#287 [09:38] <Absol> thelounge42: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#288 [09:40] <thelounge42> ok
#289 [09:42] * thelounge42 [webchat@cpe-75-86-166-133.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#290 [09:44] * Biel [webchat@187-48-161-207.ded.intelignet.com.br] has quit. (Quit: webchat.esper.net)
#291 [09:45] * DoctorJony55 [webchat@APuteaux-655-1-110-13.w90-43.abo.wanadoo.fr] has joined #minecrafthelp
#292 [09:46] <DoctorJony55> i can seem to download the file: file .hit3. ogg
#293 [09:46] <DoctorJony55> I'm on a mac
#294 [09:46] <tyteen4a03> ??> DoctorJony55 paste
#295 [09:46] <Absol> DoctorJony55: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#296 [09:47] <tyteen4a03> DoctorJony55: can you get the full error message on there
#297 [09:49] <DoctorJony55> https://paste.ubuntu.com/p/ncyQZFzZwg/
#298 [09:49] <tyteen4a03> DoctorJony55: show more details
#299 [09:49] <DoctorJony55> ? explain please
#300 [09:50] <tyteen4a03> DoctorJony55: yeah - click on Show More Details
#301 [09:50] <gabboman> we need more details
#302 [09:51] <DoctorJony55> https://paste.ubuntu.com/p/sTcScQsXTb/
#303 [09:51] <tyteen4a03> DoctorJony55: do you have an ad blocker installed?
#304 [09:51] <DoctorJony55> i think
#305 [09:51] <tyteen4a03> DoctorJony55: you need to uninstall it
#306 [09:52] <DoctorJony55> why?
#307 [09:53] <Lord_Ralex> Because it's dumb
#308 [09:53] <Lord_Ralex> And thinks /ad/ means ad and should be blocked.
#309 [09:53] * gabboman [webchat@46.234.159.194] has quit. (Quit: webchat.esper.net)
#310 [09:54] <DoctorJony55> how can i un install it?
#311 [09:55] <DoctorJony55> its Ad Block Plus
#312 [09:55] <tyteen4a03> DoctorJony55: it would be installed on your Mac
#313 [09:55] <DoctorJony55> yes
#314 [09:55] <tyteen4a03> DoctorJony55: or a router-level thing
#315 [09:55] <DoctorJony55> ummmm
#316 [10:08] * zenoless [webchat@176.179.143.66] has joined #minecrafthelp
#317 [10:08] <zenoless> Hello i can't connect to my minecraft account i think i get hacked..
#318 [10:09] * oumadam [webchat@41.250.4.20] has joined #minecrafthelp
#319 [10:09] <tyteen4a03> zenoless: what happens when you try to log in?
#320 [10:10] <zenoless> mail or password not valide sorry i'm french i try to translate
#321 [10:10] <tyteen4a03> ??> zenoless login/throttle
#322 [10:10] <Absol> zenoless: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#323 [10:10] <Absol> zenoless: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#324 [10:11] * oumadam is now known as simo
#325 [10:11] * simo [webchat@41.250.4.20] has quit. (Client Quit)
#326 [10:11] <zenoless> I already try to change my password but it say my email is not ok
#327 [10:12] <tyteen4a03> zenoless: as in, the email doesn't exist?
#328 [10:12] <zenoless> Yeah but it was my email i used before i didn't change it
#329 [10:13] <tyteen4a03> ??> zenoless account/send-email
#330 [10:13] <Absol> zenoless: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#331 [10:13] <Absol> zenoless: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#332 [10:17] <zenoless> I get mincraft with the credit card of my mom long time ago and she changed it how can i have this transaction ID i don't have mail or another
#333 [10:18] <tyteen4a03> zenoless: when did you purchase Minecraft?
#334 [10:18] <zenoless> 2012-2013
#335 [10:18] <tyteen4a03> ??> zenoless account/trans-id/skrill
#336 [10:18] <Absol> zenoless: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#337 [10:18] <Absol> zenoless: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#338 [10:23] * Vaskinho [webchat@bl9-116-183.dsl.telepac.pt] has joined #minecrafthelp
#339 [10:23] <Vaskinho> Can anyone help me loggin in?
#340 [10:24] <Vaskinho> Absol
#341 [10:24] <Vaskinho> AndrewPH
#342 [10:24] <Vaskinho> @everyone
#343 [10:25] <zenoless> Ok i send the mail ..
#344 [10:25] <Andrio> ??> Vaskinho ask
#345 [10:25] <Absol> Vaskinho: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#346 [10:25] <Absol> Vaskinho: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#347 [10:26] <Vaskinho> So basically i have an account, and my email was joaovascoscp@gmail.com and when i try to reset my password i never receive my email... what can i do my username is Vaskinh
#348 [10:26] <Vaskinho> Vaskinho
#349 [10:26] <Vaskinho> Absol what should i dso
#350 [10:27] * GL [webchat@174-140-94-066-dhcp.shp.pa.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#351 [10:28] <Andrio> Vaskinho, did you change it to Ratman9999?
#352 [10:28] <Vaskinho> I definitely cant join my account, i used to play i stopeed for 6 moths and i can not enter again in the game now... i have not changed my password or email but i can not reset password?
#353 [10:28] <Vaskinho> what do u mean by that?
#354 [10:28] <Andrio> Vaskinho, you can change your Minecraft profile name.
#355 [10:29] <Vaskinho> no i did not
#356 [10:29] <Vaskinho> if they did that someone hacked my account
#357 [10:29] <Vaskinho> i have not changed anything
#358 [10:29] <zenoless> Andrio can you check if my account name get changed too ? :/
#359 [10:30] <Vaskinho> where did u see that my account name was changed?
#360 [10:30] <urielsalis> zenoless, what is your username?
#361 [10:30] <Andrio> Vaskinho, Mojang's public API
#362 [10:31] <zenoless> zenoless
#363 [10:31] <urielsalis> zenoless, name was changed to azyboob2
#364 [10:31] <urielsalis> zenoless, yesterday
#365 [10:31] <zenoless> wtf ?!!
#366 [10:31] <urielsalis> ??> zenoless account/send-email
#367 [10:31] <Vaskinho> WAhat... how can i get my account back?
#368 [10:31] <Absol> zenoless: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#369 [10:31] <Absol> zenoless: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#370 [10:32] <urielsalis> ??> Vaskinho account/send-email
#371 [10:32] <Absol> Vaskinho: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#372 [10:32] <Absol> Vaskinho: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#373 [10:32] <urielsalis> zenoless, Absol gave you instructions on how to get your transaction ID 10 mins ago
#374 [10:32] <Vaskinho> can u see the email associated with my account
#375 [10:32] <urielsalis> Vaskinho, no
#376 [10:33] <Vaskinho> absol are u able to see when did they change the name'
#377 [10:33] <Vaskinho> ?
#378 [10:33] <Vaskinho> or something like that'
#379 [10:33] <urielsalis> Vaskinho, 4/20/2018
#380 [10:34] <Vaskinho> WTF, can u show me the link where i can see that?
#381 [10:34] <Vaskinho> I have not openned my profiled in 2018 yet
#382 [10:34] <urielsalis> Vaskinho, what matters now is that you email Mojang with the instructions Absol gave you
#383 [10:34] <urielsalis> Vaskinho, so they can help you recover your account
#384 [10:35] <Vaskinho> The thing is that my account was offered by a friend, how can i get the gift proof?
#385 [10:36] <urielsalis> Vaskinho, Mojang TOS prohibits selling or sharing accounts, so that account would be owned by your friend, not you
#386 [10:36] <urielsalis> Vaskinho, you need him to contact Mojang for you to recover it
#387 [10:36] <Vaskinho> okok
#388 [10:36] <Vaskinho> after it i should go to absols links right?
#389 [10:37] * emiel [webchat@ip56564fb0.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#390 [10:38] <emiel> hello, whenever i start up minecraft it won't respond. please help
#391 [10:38] <urielsalis> Vaskinho, he should follow those instructions, as its his account
#392 [10:38] <urielsalis> emiel, it happens after pressing play?
#393 [10:39] <emiel> yes
#394 [10:39] <urielsalis> emiel, or while trying to go to singleplayer?
#395 [10:39] <urielsalis> emiel, and does the launcher stop responding, or the game itself?
#396 [10:39] <emiel> the game itself
#397 [10:39] <emiel> on the title screen
#398 [10:40] <urielsalis> emiel, with title screen you mean the one with the button with singleplayer, multiplayer, etc?
#399 [10:40] <emiel> yes that one
#400 [10:40] <urielsalis> emiel, also, you are trying to run a snapshot or 1.12?
#401 [10:40] <emiel> just 1.12.2
#402 [10:41] <urielsalis> ??> emiel win/reinst
#403 [10:41] <Absol> emiel: You may need to reinstall the locally installed files that Minecraft puts into place.
#404 [10:41] <Absol> emiel: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#405 [10:41] * KeeFireeA [webchat@ipservice-092-208-024-076.092.208.pools.vodafone-ip.de] has joined #minecrafthelp
#406 [10:41] <KeeFireeA> hello
#407 [10:41] <urielsalis> hi KeeFireeA
#408 [10:42] <emiel> alright i'll tey it
#409 [10:42] <KeeFireeA> i have a problem
#410 [10:42] <urielsalis> KeeFireeA, what problem?
#411 [10:43] <KeeFireeA> i used to play minecraft 2-3 years ago and now i forgot everything instead of email
#412 [10:43] <urielsalis> KeeFireeA, what is your username?
#413 [10:43] <KeeFireeA> idk
#414 [10:43] <KeeFireeA> thats the problem
#415 [10:43] <urielsalis> KeeFireeA, one second
#416 [10:43] <Vaskinho> FUCK RATMAN9999
#417 [10:44] <Absol> Vaskinho: Please keep it civil
#418 [10:44] <urielsalis> ??> KeeFireeA account/forgot-login
#419 [10:44] <Vaskinho> he scammed my account
#420 [10:44] <Vaskinho> wtf
#421 [10:44] <Absol> KeeFireeA: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#422 [10:44] <Absol> KeeFireeA: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#423 [10:44] <urielsalis> Vaskinho, please, dont use profanities, even censored
#424 [10:44] <KeeFireeA> thanks :D
#425 [10:44] <Vaskinho> can u show me link of minecraft api?
#426 [10:45] <emiel> it still doesn't respond...
#427 [10:45] <urielsalis> Vaskinho, you can use namemc.com
#428 [10:46] <zenoless> How many time for have a krill reply ?
#429 [10:46] <urielsalis> zenoless, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#430 [10:47] <mattym> ??> emiel tools/hjt
#431 [10:47] <Absol> emiel: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#432 [10:47] <Absol> emiel: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#433 [10:47] <emiel> alright
#434 [10:48] <KeeFireeA> the email dosnt arrives
#435 [10:48] <KeeFireeA> :(
#436 [10:50] <urielsalis> KeeFireeA, then you will need to email Mojang
#437 [10:50] <urielsalis> ??> KeeFireeA account/send-email
#438 [10:51] <Absol> KeeFireeA: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#439 [10:51] <Absol> KeeFireeA: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#440 [10:51] <emiel> https://paste.ubuntu.com/p/kSQfHg7pZm/
#441 [10:51] <mattym> ??> emiel av/mcafee/uninstall
#442 [10:51] <Absol> emiel: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#443 [10:52] <mattym> emiel, After you have run that tool, reinstall the game again as previously instructed.
#444 [10:52] <emiel> why would i uninstall mcafee?
#445 [10:52] <mattym> emiel, Its nothing but trouble.
#446 [10:52] <urielsalis> ?? av/mcafee
#447 [10:52] <Absol> av/mcafee: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#448 [10:52] <Absol> av/mcafee: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#449 [10:58] <emiel> it is still not working
#450 [10:58] <mattym> emiel, The tool requires you to restart, and you have not yet.
#451 [10:59] <emiel> yeah kinda forgot that. im onto it now
#452 [10:59] <mattym> emiel, And after, reinstall the game again
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#455 [11:11] * Nana [webchat@ipservice-092-219-156-098.092.219.pools.vodafone-ip.de] has joined #minecrafthelp
#456 [11:14] <Nana> Hey Guys. I just wanted to play minecraft again after like a few months but i cant log into my account to even download the game. When I click "forgot password" i do not get the E-Mail. I tried it several times and checked all folders ( spam, etc) ..
#457 [11:14] <mattym> ??> Nana account/send-email
#458 [11:14] <Absol> Nana: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#459 [11:14] <Absol> Nana: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#460 [11:15] * emiel [webchat@ip56564fb0.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#461 [11:15] <emiel> it didn't work :(
#462 [11:15] <Nana> thank u
#463 [11:16] <mattym> emiel, Did you reinstall the game files again after the tool was run and restarting the PC?
#464 [11:16] <emiel> kinda forgot that too... im onto rn
#465 [11:19] <emiel> did't work either...
#466 [11:20] <mattym> ??> emiel launcher/log-txt
#467 [11:20] <Absol> emiel: We need to see your full launcher log, which is created in the game directory.
#468 [11:20] <Absol> emiel: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#469 [11:21] * code [webchat@108-236-113-164.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#470 [11:23] <emiel> https://paste.ubuntu.com/p/XPsZ57rbCk/
#471 [11:23] * Alessandro [webchat@host94-142-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#472 [11:25] <mattym> ??> emiel av/adwcleaner
#473 [11:25] <Absol> emiel: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#474 [11:25] <Absol> emiel: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#475 [11:25] * Alessandro [webchat@host94-142-dynamic.45-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#476 [11:26] * Alessandro [webchat@host94-142-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#477 [11:28] <Alessandro> Hi, it's my first time here. I hope someoe can help me. My game randomly started to have graphic problems, all the lines are jagged as the anti-aliasing isn't working. I reinstalled everithing but nothing happened. I can give you a link for a video that show the problem
#478 [11:29] <Alessandro> sorry for bad english
#479 [11:29] <mattym> ??> Alessandro win/dxdiag
#480 [11:29] <Absol> Alessandro: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#481 [11:31] * code [webchat@108-236-113-164.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#482 [11:31] * Nana [webchat@ipservice-092-219-156-098.092.219.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#483 [11:33] <Alessandro> i did the diag
#484 [11:33] <Alessandro> https://paste.ubuntu.com/p/wncZtH6WGK/
#485 [11:34] <mattym> Alessandro, Download and Install the file from this page https://www.geforce.com/drivers/results/135676
#486 [11:35] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#489 [11:43] <Alessandro> updating grapich card driver now, it may take a while
#490 [11:43] * Alessandro [webchat@host94-142-dynamic.45-79-r.retail.telecomitalia.it] has quit. (Quit: webchat.esper.net)
#491 [11:45] * Alessandro [webchat@host94-142-dynamic.45-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#492 [11:46] <Alessandro> grapich card drivers are up to date but the problem is persisting
#493 [11:47] <mattym> ??> Alessandro win/reinst
#494 [11:47] <Absol> Alessandro: You may need to reinstall the locally installed files that Minecraft puts into place.
#495 [11:47] <Absol> Alessandro: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#496 [11:48] <Alessandro> I have already tried to do it several times
#497 [11:48] <mattym> Alessandro, Try it again after the update, make sure you do it the way described by Absol
#498 [11:49] <Alessandro> i'll give it a try :)
#499 [11:50] <Alessandro> still nothing
#500 [11:51] <Alessandro> the proble persist
#501 [11:51] <mattym> Alessandro, Can you provide a screenshot of the issue, do not use the ingame screenshot feature, instead use the windows screenshot
#502 [11:52] <Alessandro> i have a screen recording that shows the issue. it's ok a google drive link?
#503 [11:52] <mattym> Alessandro, Sure
#504 [11:54] <Alessandro> https://drive.google.com/file/d/1xRJmPp2Vp8o3c5OCs9yc_tsJF_qgSHmp/view?usp=sharing
#505 [11:54] <Alessandro> as you can see especially while moving all the block lines are "jagged"
#506 [11:55] <mattym> Alessandro, I'm not seeing any issue in the video
#507 [11:57] <Alessandro> you can see it well at 0:14 the hills across the river.
#508 [11:57] <Alessandro> it's not smooth as it should be
#509 [11:57] <Alessandro> p.s. at 0:14 when I start moving
#510 [11:58] <mattym> Alessandro, The recording seems fine, its likely an issue with a setting for the way your monitor/display is showing it.
#511 [11:59] <Alessandro> mmh but it strange it has never done that and then it randomly started and it's really annoyng
#512 [11:59] <Alessandro> annoying
#513 [12:00] <mattym> Alessandro, Did you make any system updates/changes or change any settings recently?
#514 [12:00] <Alessandro> nope
#515 [12:02] <Alessandro> i suspected that was something about nvidia geforce experience game optimization but even without a nvidia graphic card the "issue" still persit. I even reinstalled windows and all driver
#516 [12:03] <mattym> Alessandro, You may want to play around with the ingame settings, as well as the Nvidia control panel (not Geforce Experience) settings, to see if it helps. But offhand from the video I don't see anything abnormal
#517 [12:04] <Alessandro> already tried that for a month.
#518 [12:04] <Alessandro> nevermind
#519 [12:04] <yuken> The lines in the video appear jagged and rough, but that's normal for low resolutions like 720p and 1080p. Only thing I can think of, off the top of my head, is that a recent patch disabled AA in GeForce Experience.
#520 [12:04] <Alessandro> thanks anyway for you time
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#523 [12:05] * DarkStar [webchat@97-113-219-207.tukw.qwest.net] has joined #minecrafthelp
#524 [12:07] <DarkStar> i cant log into my MC account and ive tried to reset my password but when i tried to log in it said invalid username or password
#525 [12:08] <Alessandro> yuken there are no ption for AA in geforce experience, I manually enabled it from nvidia settings but nothing changed
#526 [12:09] <mattym> DarkStar, Did you get the password reset email, and did it say you successfully made a new one?
#527 [12:09] <DarkStar> yes
#528 [12:09] <DarkStar> twice
#529 [12:09] <mattym> ??> DarkStar login/throttle
#530 [12:09] <Absol> DarkStar: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#531 [12:09] <Absol> DarkStar: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#532 [12:10] <DarkStar> Damn
#533 [12:10] <DarkStar> okay thank you
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#536 [12:15] <Tabbers> Hi I have a launch error
#537 [12:16] <Tabbers> https://paste.ubuntu.com/p/ybZKsyqCpp/
#538 [12:16] <Tabbers> I have tried reinstalling
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#542 [12:23] * Peter [webchat@BC243FA9.catv.pool.telekom.hu] has joined #minecrafthelp
#543 [12:24] <Peter> jhello
#544 [12:24] <Peter> admin?
#545 [12:24] <Peter> helper?
#546 [12:24] * Peter is now known as Guest14302
#547 [12:24] <Guest14302> pls add minecraft to rpg
#548 [12:25] * Georgeedgar [webchat@bcdddfeb.skybroadband.com] has joined #minecrafthelp
#549 [12:25] <urielsalis> Guest14302, sorry, this its not a place for feature requests
#550 [12:25] <Guest14302> helo
#551 [12:25] <Guest14302> give minecraft to mmorpg
#552 [12:26] <Guest14302> give minecraft to mmorpg
#553 [12:26] <Guest14302> give minecraft to mmorpg
#554 [12:26] <Guest14302> give minecraft to mmorpg
#555 [12:26] * Absol kicked Guest14302 from #minecrafthelp (Reason: uest14302 :Stop spamming)
#556 [12:26] <Georgeedgar> Hello my minecraft crashed whilst saying The game crashed whilst initializing game
#557 [12:26] <Georgeedgar> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#558 [12:26] <mattym> ??> Georgeedgar win/dxdiag
#559 [12:26] <Absol> Georgeedgar: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#560 [12:26] <Georgeedgar> Ok
#561 [12:27] * steveck [webchat@ool-44c6245f.dyn.optonline.net] has joined #minecrafthelp
#562 [12:27] <steveck> hello?
#563 [12:28] <mattym> Hello steveck
#564 [12:28] <steveck> I'm having problems with the 1.13 patch
#565 [12:28] <mattym> steveck, Please explain the problem
#566 [12:29] <steveck> every time I start minecraft it reaches the start menu and then stops responding a second after
#567 [12:30] <Georgeedgar> This is what i got
#568 [12:30] <mattym> steveck, You mean the menu where you choose single/multi or options?
#569 [12:30] <steveck> yes
#570 [12:30] <mattym> ??> steveck tools/hjt
#571 [12:30] <Absol> steveck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [12:30] <Absol> steveck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [12:31] <Georgeedgar> the thing is on ubantu pastebin
#574 [12:31] <mattym> Georgeedgar, We need the link
#575 [12:31] <Georgeedgar> one sec
#576 [12:32] <Georgeedgar> https://paste.ubuntu.com/p/HcyyNmk4ZV/
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#578 [12:32] <mattym> Georgeedgar, One moment
#579 [12:33] <Georgeedgar> ok
#580 [12:33] <mattym> Georgeedgar, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#581 [12:33] <Georgeedgar> Ok
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#583 [12:34] <Georgeedgar> Thank you
#584 [12:35] <RandomToaster> Does anyone else have trouble logging in on account.mojang.com ?
#585 [12:35] <tyteen4a03> RandomToaster: what happens when you try?
#586 [12:36] <RandomToaster> it says unknown email or password
#587 [12:36] <RandomToaster> but I can login in the launcher
#588 [12:36] <tyteen4a03> ??> RandomToaster login/throttle
#589 [12:36] <Absol> RandomToaster: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#590 [12:36] <Absol> RandomToaster: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#591 [12:36] <RandomToaster> aw, fk that
#592 [12:36] <RandomToaster> but thx
#593 [12:36] <RandomToaster> but thx
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#598 [12:42] * GeekGameBoy [webchat@61.sub-174-200-7.myvzw.com] has joined #minecrafthelp
#599 [12:43] <GeekGameBoy> hello
#600 [12:45] <GeekGameBoy> i need some help
#601 [12:45] <GeekGameBoy> hello?
#602 [12:45] <mattym> GeekGameBoy, Explain what you need help with.
#603 [12:46] <GeekGameBoy> in 1.13 every 2 seconds my game freezes for a sec and then goes back to normal, and then repeats.
#604 [12:47] <GeekGameBoy> im using minecraft java on windows
#605 [12:47] <mattym> ??> GeekGameBoy win/dxdiag
#606 [12:47] <Absol> GeekGameBoy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#610 [12:52] * GeekGameBoy [webchat@61.sub-174-200-7.myvzw.com] has joined #minecrafthelp
#611 [12:56] <mattym> GeekGameBoy, Please do not PM
#612 [12:56] * Melikson [webchat@cms92.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#613 [12:57] <GeekGameBoy> k
#614 [12:57] <GeekGameBoy> https://paste.ubuntu.com/p/7nqgD8tgtX/ here is the dxdiag
#615 [12:58] <mattym> GeekGameBoy, We need the full report.
#616 [12:58] <GeekGameBoy> that is the full report
#617 [12:59] * Pascaloli [webchat@pppoe-85-173-131-111.astranet.ru] has joined #minecrafthelp
#618 [12:59] <mattym> It is not
#619 [12:59] <GeekGameBoy> oh sorry i didnt get the whole thing ill do it again
#620 [13:00] * Melikson [webchat@cms92.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#621 [13:01] <GeekGameBoy> here is the full report
#622 [13:01] <GeekGameBoy> https://paste.ubuntu.com/p/JhDTkyMj5T/
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#624 [13:05] * krysteq [webchat@185.172.86.253] has joined #minecrafthelp
#625 [13:08] <krysteq> Minecraft 1.13 crashes when I click Play button.
#626 [13:08] <krysteq> Here is logs
#627 [13:09] <mattym> GeekGameBoy, one moment
#628 [13:09] <urielsalis> krysteq, logs in paste.ubuntu.com please
#629 [13:10] <GeekGameBoy> k
#630 [13:10] * Pascaloli [webchat@pppoe-85-173-131-111.astranet.ru] has quit. (Quit: webchat.esper.net)
#631 [13:14] <krysteq> https://paste.ubuntu.com/p/qDbcyvfZZ9/
#632 [13:14] <urielsalis> krysteq, thats after pressing play and waiting for it to crash?
#633 [13:15] <krysteq> Yes
#634 [13:15] <urielsalis> krysteq, that doesnt seem complete
#635 [13:16] <krysteq> But it's all logs
#636 [13:16] * lauren [webchat@5acda541.bb.sky.com] has joined #minecrafthelp
#637 [13:16] <GeekGameBoy> +mattym, how much longer until you can give me a solution
#638 [13:17] <lauren> hello, I forgot my email address for my account what can I do to try and get into it?
#639 [13:17] <urielsalis> ??> lauren account/forgot-email
#640 [13:17] <Absol> lauren: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#641 [13:17] <urielsalis> ??> krysteq launcher/log
#642 [13:17] <Absol> krysteq: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#643 [13:17] <mattym> GeekGameBoy, Download and Install the file from this page https://www.geforce.com/drivers/results/135678
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#645 [13:18] <GeekGameBoy> ok thank you
#646 [13:18] <krysteq> Yes, launcher log.
#647 [13:18] <urielsalis> krysteq, follow those Absol instructions
#648 [13:18] <krysteq> OK Thanks
#649 [13:18] * SandwichInsanity [webchat@70.34.0.68] has joined #minecrafthelp
#650 [13:19] * djf212 [webchat@static.kpn.net] has joined #minecrafthelp
#651 [13:20] <SandwichInsanity> My minecraft won't load.
#652 [13:20] <mattym> SandwichInsanity, What happens when you try?
#653 [13:20] <SandwichInsanity> It doesn't want to update to the newest version
#654 [13:21] <mattym> SandwichInsanity, Are you using the Latest Release launch option?
#655 [13:21] <krysteq> https://paste.ubuntu.com/p/2VF7k3CdD6/
#656 [13:21] * Evnis [webchat@99-2-40-111.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#657 [13:22] <Evnis> Hey, everytime i try to load up the 1.13 update. It says it cant locate the java runtime
#658 [13:22] <urielsalis> ??> krysteq launcher/log-txt
#659 [13:22] <Absol> krysteq: We need to see your full launcher log, which is created in the game directory.
#660 [13:22] <Absol> krysteq: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#661 [13:22] <urielsalis> ??> Evnis win/reinst
#662 [13:22] <Absol> Evnis: You may need to reinstall the locally installed files that Minecraft puts into place.
#663 [13:22] <Absol> Evnis: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#664 [13:22] <SandwichInsanity> I go to the application on my computer to go to the launcher, but then I go down and it says its the updater then it says it can't update
#665 [13:23] <mattym> SandwichInsanity, What is the exact message it gives you?
#666 [13:23] <SandwichInsanity> I will see
#667 [13:24] <SandwichInsanity> By the way I am on a Mac
#668 [13:25] <djf212> https://paste.ubuntu.com/p/gRGSFMNHk7/ <-- is from my dxdiag, i start minecraft on my laptop (this where i am right now) everytime i open minecraft it says pixelformat not accerelated on 1.8 and if i do 1.13 it says : The driver does not appear to support OpenGL. and i checked on internet they said i need to update my Intel driver and i installed a
#669 [13:25] <djf212> update searcher for my driver but it says i didn't get a update, now how am a supposed to play minecraft again?
#670 [13:25] <urielsalis> djf212, update searchers dont work
#671 [13:25] <SandwichInsanity> "Unable to update the Minecraft Native Launcher" is what it says
#672 [13:26] <mattym> SandwichInsanity, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#673 [13:26] <mattym> djf212, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#674 [13:26] <SandwichInsanity> Let me check
#675 [13:26] <djf212> i'm playing on a SAMSUNG laptop
#676 [13:27] <urielsalis> djf212, the only option 1 and 3 are availabe to you
#677 [13:27] <urielsalis> djf212, you can revert back to Windows 7, or play in another PC
#678 [13:27] * ko [webchat@b01890e2.bb.sky.com] has joined #minecrafthelp
#679 [13:27] <urielsalis> djf212, You will not be able to play any OpenGL games/software without that
#680 [13:28] <djf212> 1 year ago i played also minecraft and then worked good, after that my laptop had a virus and then i wanted to play minecraft but it didn't work anymore :/
#681 [13:28] <urielsalis> djf212, nothing we can do, the GPU you have its EOL so intel no longer provides drivers for it
#682 [13:28] <SandwichInsanity> No I have had minecraft the past year and it always loaded
#683 [13:28] <djf212> But Windows 10 is really nice and fast
#684 [13:28] <urielsalis> djf212, and the last one they made was for Windows 7
#685 [13:28] <ko> Is anybody else having Graphical Issues with 1.13? My screen just turns a blue mess whenever I load a world in Snapshot or official 1.13
#686 [13:28] <mattym> ??> ko win/reinst
#687 [13:28] <Absol> ko: You may need to reinstall the locally installed files that Minecraft puts into place.
#688 [13:28] <Absol> ko: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#689 [13:29] <SandwichInsanity> I have a Mac
#690 [13:29] <mattym> SandwichInsanity, Remove Minecraft from your Applications folder, and reinstall it with a download from minecraft.net
#691 [13:29] <GeekGameBoy> mattym, its taking a while, should it take a while to install?
#692 [13:29] <mattym> GeekGameBoy, It may
#693 [13:29] <SandwichInsanity> ok thanks :)
#694 [13:29] <djf212> So, how can i set it on windows 7 if a want to play minecraft?
#695 [13:29] <GeekGameBoy> ok
#696 [13:30] <GeekGameBoy> thanks a lot
#697 [13:30] <mattym> djf212, Reinstall Windows 7 on the computer.
#698 [13:30] <krysteq> https://paste.ubuntu.com/p/hzCQ2K5szJ/
#699 [13:30] <djf212> so are you sure that minecraft will work?
#700 [13:30] <mattym> djf212, It won't have that error. But it will not work well on that hardware.
#701 [13:31] <djf212> and if it also didn't work can i reset it to windows 10 ?
#702 [13:31] <djf212> back
#703 [13:31] <mattym> krysteq, Does it crash as soon as you hit play, or once you try to load a world?
#704 [13:31] <mattym> djf212, No idea.
#705 [13:31] <djf212> as soon i click on play
#706 [13:32] <GeekGameBoy> its done, is there anything else i need to do?
#707 [13:32] <mattym> GeekGameBoy, See if the issue still happens.
#708 [13:32] <GeekGameBoy> ok
#709 [13:32] <yuken> djf212, your hardware is incredibly old and not supported by modern versions of Windows. While it may technically run on Windows 7, it most likely won't run well by most people's standards.
#710 [13:32] * Evnis [webchat@99-2-40-111.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#711 [13:32] <GeekGameBoy> thank you so much
#712 [13:32] <krysteq> As soon as i hit play button
#713 [13:33] <urielsalis> krysteq, only happens in 1.13?
#714 [13:33] <djf212> Can i replace my driver by a new one than?
#715 [13:33] <krysteq> Yes
#716 [13:33] <urielsalis> krysteq, can you paste the contents of C:\Users\Mateusz\AppData\Roaming\.minecraft\hs_err_pid3912.log in paste.ubuntu.com?
#717 [13:33] <urielsalis> djf212, no
#718 [13:33] <mattym> djf212, No, new ones do not exist.
#719 [13:33] <yuken> No, it simply doesn't exist.
#720 [13:34] <yuken> You'd have to buy a new machine.
#721 [13:34] <krysteq> ok
#722 [13:34] <djf212> Can other windows 10 play minecraft?
#723 [13:34] <urielsalis> djf212, with a GPU that is supported, yes
#724 [13:34] * ModeDerp [webchat@78-72-43-55-no186.tbcn.telia.com] has joined #minecrafthelp
#725 [13:34] <mattym> djf212, On better computers, yes.
#726 [13:34] <djf212> hmm..
#727 [13:35] <djf212> can't i update my graphics driver on windows 10, many people say that i need to figure out how to update my driver at settings
#728 [13:35] <ModeDerp> Hello, we are unable to convert our realm to 1.13, when trying to join the game will crash or it will say that a problem occured.
#729 [13:35] <yuken> No. A newer one for Windows 10 doesn't exist, Intel stopped supporting your system at Windows 7.
#730 [13:35] <urielsalis> djf212, There is no way to update your drivers because they 04Dont exist
#731 [13:35] <yuken> ^^
#732 [13:36] <mattym> ModeDerp, Has the Realm owner attempted to log in?
#733 [13:36] <djf212> is windows 7 also good as windows 10?
#734 [13:36] <krysteq> https://paste.ubuntu.com/p/kjgSRQgZHf/
#735 [13:37] <ModeDerp> Yes, the realm owner has tried and it has resulted in his game crashing or an error message appearing.
#736 [13:37] <urielsalis> ModeDerp, you have a log?
#737 [13:37] <tyteen4a03> ModeDerp: could you PM me your Minecraft username, realm name and worl dname please
#738 [13:37] * ko [webchat@b01890e2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#739 [13:37] <tyteen4a03> ModeDerp: use this command in here: "/query tyteen4a03 <your message>", without quotes
#740 [13:37] <ModeDerp> Where do I send the log
#741 [13:38] <tyteen4a03> ??> ModeDerp pate
#742 [13:38] <tyteen4a03> ??> ModeDerp paste
#743 [13:38] <Absol> ModeDerp: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#744 [13:38] * Bizzylizzie [webchat@173-25-86-239.client.mchsi.com] has joined #minecrafthelp
#745 [13:38] <GeekGameBoy> Wow, my game is faster than before and the problem is gone, thanks mattym!
#746 [13:38] <mattym> GeekGameBoy, Enjoy.
#747 [13:38] <ModeDerp> https://paste.ubuntu.com/p/hTvnYjzrRS/
#748 [13:38] * Comstock [webchat@173-20-219-168.client.mchsi.com] has joined #minecrafthelp
#749 [13:38] <ModeDerp> Does that work
#750 [13:38] <Bizzylizzie> Hello!
#751 [13:39] <urielsalis> hi Bizzylizzie
#752 [13:39] <Bizzylizzie> Can you guys give me advice and some help?
#753 [13:39] * Bizzylizzie [webchat@173-25-86-239.client.mchsi.com] has quit. (Client Quit)
#754 [13:39] <urielsalis> Bizzylizzie, just ask
#755 [13:39] <tyteen4a03> ModeDerp: you're still on -pre10
#756 [13:39] <Comstock> When I am in fullscreen I get flashing blue horizontal waves. When I am not in fullscreen they are not there. I have tried other versions of vanilla/modded and no issues there.
#757 [13:39] <urielsalis> ??> Comstock win/dxdiag
#758 [13:40] <Absol> Comstock: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#759 [13:40] * Bizzylizzie [webchat@173-25-86-239.client.mchsi.com] has joined #minecrafthelp
#760 [13:40] <ModeDerp> Sorry, must be the wrong log
#761 [13:40] <djf212> Hey, if i have windows 7 to play minecraft how can i get windows 10 to play minecraft then?
#762 [13:40] * Demon [webchat@75-115-242-250.res.bhn.net] has joined #minecrafthelp
#763 [13:40] <mattym> djf212, You cannot!
#764 [13:41] <djf212> is windows 7 as good as windows 10?
#765 [13:41] <Demon> The new 1.13 update wont load and it pops up this meaagae
#766 [13:41] <Bizzylizzie> Hello! I need some help because when ever I join a server it says " An existing connection was forcibly closed by the remote host." Any advice?
#767 [13:41] <Bizzylizzie> I get kicked after around 5 seconds or so
#768 [13:41] <ModeDerp> It appears I don't actually get a crash log, the pre10 being the latest log, I just assumed it was that one.
#769 [13:41] <Comstock> https://paste.ubuntu.com/p/NGkp45fXX6/
#770 [13:41] <urielsalis> .boot djf212 Your only options are to downgrade to Windows 7(A computer shop will help you with that) or playing in another PC
#771 [13:41] <mattym> ??> Bizzylizzie tools/hjt
#772 [13:41] <Absol> Bizzylizzie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#773 [13:41] <Absol> Bizzylizzie: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#774 [13:41] <urielsalis> !boot djf212 Your only options are to downgrade to Windows 7(A computer shop will help you with that) or playing in another PC
#775 [13:42] <urielsalis> !remove djf212 Your only options are to downgrade to Windows 7(A computer shop will help you with that) or playing in another PC
#776 [13:42] * Absol kicked djf212 from #minecrafthelp (Reason: jf212 :Your only options are to downgrade to Windows 7(A computer shop will help you with that) or playing in another PC)
#777 [13:42] <Bizzylizzie> Thank you guys!
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#779 [13:42] * Demon [webchat@75-115-242-250.res.bhn.net] has quit. (Client Quit)
#780 [13:42] <ModeDerp> This is the only log I could find https://paste.ubuntu.com/p/VkW8HZKXvX/
#781 [13:42] <mattym> krysteq, Hang around for a few, you have an error line we haven't seen yet and are looking into.
#782 [13:43] <krysteq> ok
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#784 [13:43] <mattym> krysteq, Didn't see if you answered, but is it only happening with 1.13?
#785 [13:44] <krysteq> Yes
#786 [13:44] <mattym> ??> krysteq win/reinst
#787 [13:44] <Absol> krysteq: You may need to reinstall the locally installed files that Minecraft puts into place.
#788 [13:44] <Absol> krysteq: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#789 [13:44] <urielsalis> krysteq, And after you done that
#790 [13:45] <urielsalis> ??> krysteq win/dxdiag
#791 [13:45] <Absol> krysteq: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#792 [13:45] * Enderstar09 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#793 [13:46] <Enderstar09> I'm running into a problem with starting up Minecraft
#794 [13:46] <Enderstar09> I'm trying to download 1.13 but this keeps showing "Failed to download file. af_za.json"
#795 [13:46] <mattym> ??> Enderstar09 error/download
#796 [13:46] <Absol> Enderstar09: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#797 [13:46] <krysteq> I tried but it did not help
#798 [13:47] <mattym> krysteq, Continue with the dxdiag instructions Absol provided
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#800 [13:48] <krysteq> ok
#801 [13:48] <ModeDerp> Did you receive my log?
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#804 [13:50] <krysteq> https://paste.ubuntu.com/p/gFB2PwM5zr/
#805 [13:50] <mattym> krysteq, Ok one moment.
#806 [13:50] <krysteq> ok
#807 [13:51] * Enderstar09 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#808 [13:51] <mattym> krysteq, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2032
#809 [13:51] <Enderstar09> It didn't work
#810 [13:52] <mattym> ??> Enderstar09 tools/hjt
#811 [13:52] <Absol> Enderstar09: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#812 [13:52] <Absol> Enderstar09: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#814 [13:53] <ModeDerp> Can someone help me with my problem?
#815 [13:53] <TheVytisZ> why i can't dowlnoad a 1.13
#816 [13:54] <urielsalis> ModeDerp, that happens when trying to connect to realms?
#817 [13:54] * littlelouis [webchat@138019088241.ctinets.com] has joined #minecrafthelp
#818 [13:54] <krysteq> 5 minutes
#819 [13:54] <urielsalis> TheVytisZ, what happens when you try?
#820 [13:54] <littlelouis> hello guys
#821 [13:54] <mattym> ModeDerp, If you are getting that problem with a Realm or any server, it just means you cannot currently make a stable connection to it. try again later.
#822 [13:54] <littlelouis> i cant open 1.13
#823 [13:54] <littlelouis> i need some help
#824 [13:54] <Enderstar09> The error is "HTTP 403: Forbidden"
#825 [13:54] <mattym> littlelouis, What happens when you try.
#826 [13:54] <TheVytisZ> me too
#827 [13:54] <littlelouis> god i really want to try it out
#828 [13:54] <Comstock> Hmm, I turned down the fps slider from unlimited to any other number and the lines went away... weird.
#829 [13:54] <littlelouis> it crash
#830 [13:54] <TheVytisZ> yup
#831 [13:55] <TheVytisZ>
#832 [13:55] <littlelouis> i am using java
#833 [13:55] <yuken> Comstock, at unlimited, your graphics card is attempting to push out as much as it possibly can, which can cause overheating and therefore instability in poorly cooled machines.
#834 [13:55] <urielsalis> ??> littlelouis launcher/log
#835 [13:55] <ModeDerp> No, it is only with our realm, none of the members or the owner can connect
#836 [13:55] <Absol> littlelouis: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#838 [13:55] <yuken> If you limit it, Comstock, it'll stop at a certain point.
#839 [13:55] <Comstock> Yeah, that seems to be the issue. I need to buy a new cooling pad for this laptop.
#840 [13:55] <Comstock> I can't set it above 150 or it flickers.
#841 [13:55] <mattym> ModeDerp, check it again later, they may be updating or changing the system.
#842 [13:55] <urielsalis> Comstock, a good way to do so its to set vsync to on, so it limits to your monitor refresh rate
#843 [13:56] <Comstock> i tried vsync but it still flickered
#844 [13:56] <littlelouis> i will try it out
#845 [13:56] <littlelouis> thanks
#846 [13:56] <urielsalis> Comstock, set the slider to 60 too(unless you have a 120hz monitor :P)
#847 [13:56] <Comstock> well now vsync is working now that i took the slider off unlimited.
#848 [13:56] <Comstock> weird
#849 [13:57] <Comstock> yeah, that works for now.
#850 [13:57] <urielsalis> Comstock, if you can reliably recreate, please post it to bugs.mojang.com
#851 [13:57] <littlelouis> oh wait
#852 [13:57] <urielsalis> Comstock, along with a dxdiag
#853 [13:57] <Comstock> I will do.
#854 [13:58] <Comstock> thanks for the help
#855 [13:58] * Comstock [webchat@173-20-219-168.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#856 [13:59] <littlelouis> heres my result if i open my log my game is running fine but if without the log my game will crash
#857 [13:59] <littlelouis> thats funny
#858 [14:00] <mattym> littlelouis, Get us a copy of the log
#859 [14:00] <ModeDerp> Here's the thing, the problem isn't with the realm itself, the other worlds load just fine, the problem is that our 1.12 world won't load in 1.13
#860 [14:00] <mattym> ModeDerp, Was it a Custom type world?
#861 [14:01] <ModeDerp> No, it was not
#862 [14:01] <mattym> ??> ModeDerp mojang/email
#863 [14:01] <Absol> ModeDerp: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#864 [14:01] <Absol> ModeDerp: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#866 [14:04] * iWifey [webchat@c-73-14-236-140.hsd1.co.comcast.net] has joined #minecrafthelp
#867 [14:06] <iWifey> I keep getting a message when I try to launch that says "Game Crash" and in the logs it says does not match current mnecraft version but I am trying to launch 1.12.1 for the server Im joining
#868 [14:06] <iWifey> any ideas on what to do?
#869 [14:06] <urielsalis> iWifey, whats the server ip?
#870 [14:06] <mattym> ??> iWifey launcher/log
#871 [14:06] <Absol> iWifey: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#872 [14:08] <iWifey> mc.iskyify.com
#873 [14:11] <iWifey> https://paste.ubuntu.com/p/6NHkCHKQDc/
#874 [14:11] <littlelouis> https://paste.ubuntu.com/p/fdH35hvQwr/
#875 [14:11] <littlelouis> please take a look
#876 [14:11] <mattym> iWifey, Use the official launcher
#877 [14:12] <iWifey> ?
#878 [14:12] <littlelouis> is my log having some problem?
#879 [14:12] <urielsalis> iWifey, you are using a mod for 1.12.2 in Minecraft 1.12.1
#880 [14:13] <mattym> ??> littlelouis launcher/log-txt
#881 [14:13] <Absol> littlelouis: We need to see your full launcher log, which is created in the game directory.
#882 [14:13] <Absol> littlelouis: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#883 [14:13] <iWifey> I have 1.12.1 - forge selected when i try to login
#884 [14:13] <urielsalis> iWifey, use vanilla Minecraft with a vanilla launcher
#885 [14:13] * webrosc [~Chris@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#886 [14:13] <urielsalis> o/ webrosc
#887 [14:13] <webrosc> o/
#888 [14:14] * Bacon [webchat@104-237-122-239.fctc.coop] has joined #minecrafthelp
#889 [14:14] <webrosc> urielsalis, can you ping me the other channels, my bouncer isn't on and had to resetup hexchat
#890 [14:15] <littlelouis> all?
#891 [14:15] <littlelouis> i have to copy all logs?
#892 [14:15] <iWifey> I dont have a vanilla minecraft option .... I have forge, 5zip, or the latest release
#893 [14:15] <mattym> littlelouis, Yes.
#894 [14:15] <urielsalis> iWifey, latest release is vanilla
#895 [14:15] <mattym> iWifey, We do not support mods or 3rd party launchers.
#896 [14:15] <Bacon> I am haveing trouble opening a server,jar file that i just downloaded
#897 [14:15] * leo [webchat@107-199-40-206.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#898 [14:16] <leo> i only get the demo when trying to play minecraft
#899 [14:16] * leo is now known as Guest75743
#900 [14:16] <iWifey> how do i get the 'vanilla version' to try so you can help me?
#901 [14:16] <Guest75743> i only get the demo when trying to play minecraft
#902 [14:16] <iWifey> the server I am trying to get on doesnt support 1.13 yet
#903 [14:16] <mattym> Guest75743, Make sure you are logged into the correct Mojang Account (email)
#904 [14:16] <mattym> ??> iWifey win/reinst
#905 [14:16] <Absol> iWifey: You may need to reinstall the locally installed files that Minecraft puts into place.
#906 [14:16] <Absol> iWifey: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#907 [14:17] <mattym> iWifey, And use the official launcher from minecraft.net
#908 [14:17] <littlelouis> give me some time to copy and paste i got lots of logs
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#914 [14:19] <littlelouis> https://paste.ubuntu.com/p/jM8bYmM7Zh/
#915 [14:19] <littlelouis> here
#916 [14:19] <mattym> littlelouis, Ok one moment.
#917 [14:20] * noah [webchat@cpe-70-119-106-51.tx.res.rr.com] has joined #minecrafthelp
#918 [14:20] <littlelouis> thank you for taking time to slove the problem
#919 [14:20] * drakedude [webchat@CPEbc4dfb2f7703-CMbc4dfb2f7700.cpe.net.cable.rogers.com] has joined #minecrafthelp
#920 [14:20] <mattym> littlelouis, Ok gonna need one more log
#921 [14:20] <mattym> ??> littlelouis tools/hjt
#922 [14:20] <Absol> littlelouis: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#923 [14:20] <Absol> littlelouis: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#924 [14:21] <mattym> krysteq, Any news?
#925 [14:22] <drakedude> hello?
#926 [14:22] <krysteq> I'm installing that driver
#927 [14:22] <mattym> krysteq, Ok
#928 [14:22] <noah> i am a returning player and i have not played in like 4 years but i dont remember my account info i only remember my username and i think i know my password can someone help me sign in so i can play with some old friends
#929 [14:22] <Bacon> My last message was all greyed out, sorry if this is spam dont know if it sent, Downloaded the 1.13 server file and i cant open it
#930 [14:22] <mattym> noah, What is the ingame username?
#931 [14:23] <noah> assassinninja11
#932 [14:23] <mattym> Bacon, Grey is the normal chat color.
#933 [14:23] <mattym> Bacon, Are you on Windows?
#934 [14:23] <Bacon> yes
#935 [14:23] <littlelouis> here you go
#936 [14:23] <littlelouis> https://paste.ubuntu.com/p/HDGPJsC6kp/
#937 [14:23] <mattym> Bacon, Did you make a batch file?
#938 [14:23] <Bacon> batch?
#939 [14:23] <drakedude> I'm trying to play minecraft but I keep getting a crash error, can someone help me please
#940 [14:23] <mattym> ??> noah account/forgot-email
#941 [14:23] <Absol> noah: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#942 [14:23] <iWifey> I uninstalled minecraft, deleted in from the trash and reinstalled and got the exact same "Game Crash" for unexpected reasons pop up. Im on a Mac am I missing something?
#943 [14:24] <mattym> ??> drakedude launcher/log
#944 [14:24] <Absol> drakedude: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#945 [14:24] * krysteq [webchat@185.172.86.253] has quit. (Quit: webchat.esper.net)
#946 [14:24] <mattym> ??> iWifey launcher/log
#947 [14:24] <Absol> iWifey: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#948 [14:24] <mattym> iWifey, Need a new log ^
#949 [14:24] <noah> Absol i did that and when i did that i never got a email when it said it sent idk why
#950 [14:24] <mattym> noah, Are you sure you checked all emails you may have used, and checked any spam/junk folders in those emails?
#951 [14:25] <littlelouis> here you go https://paste.ubuntu.com/p/HDGPJsC6kp/
#952 [14:25] <mattym> littlelouis, Ok one moment
#953 [14:26] <iWifey> https://paste.ubuntu.com/p/Kc6XQGZQhs/
#954 [14:26] <noah> i did the only email i had at the time and i tryed some others but non are sending any emails
#955 [14:26] <noah> what happend to the old username and password loging
#956 [14:26] <mattym> littlelouis, Ok, none of the programs that cause your error are showing up, so I am going to need to walk you through checking some things.
#957 [14:26] <mattym> noah, It was phased out 6 years ago
#958 [14:27] <littlelouis> okay i am listening
#959 [14:27] <mattym> ??> noah account/send-email
#960 [14:27] <Absol> noah: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#961 [14:27] <Absol> noah: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#962 [14:27] <mattym> littlelouis, Ok, are you on Windows 10?
#963 [14:27] <littlelouis> yes
#964 [14:27] <littlelouis> and i am using java
#965 [14:27] <mattym> littlelouis, Go into the Windows Control Panel
#966 [14:28] <mattym> littlelouis, Then go to the system option.
#967 [14:28] <littlelouis> than?
#968 [14:28] <mattym> littlelouis, Click on the option that says Advanced System Settings
#969 [14:29] <mattym> littlelouis, In the window that opens click Environment Variables
#970 [14:29] <mattym> littlelouis, Check both lists that it shows for anything that says JAVA_OPTIONS
#971 [14:29] <noah> Absol how do i get my transaction id if its been over 5 years sense i bought the game?
#972 [14:30] * Nik [webchat@pool-173-50-83-220.nrflva.fios.verizon.net] has joined #minecrafthelp
#973 [14:30] <Bacon> +mattym I dont know what a batch file is all i have done is download the 1.13 server link. the file wouldnt open so i tried adding the java open method through files and it is called Jave(TM) Platform SE Bianary, but when i try and open it it flashes a consol then instantly closes without downloading the other server files
#974 [14:30] <mattym> noah, Check for the confirmation email from when you got it, or look at the instructions on other ways to find it listed in the support form.
#975 [14:31] <mattym> ??> Bacon mp/server-setup
#976 [14:31] <Absol> Bacon: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#977 [14:31] <mattym> Bacon, You will need to read that guide for the proper way to set it up.
#978 [14:31] <iWifey> Any help for me? I sent a new log link
#979 [14:31] <littlelouis> it dont have anything that has java related items
#980 [14:32] <Nik> I've downloaded minecraft, and it would start and launch, but when I got to the main screen, it just freezes and sometimes won't even close. I have tried completely deleting the application, including in hidden areas of my computer, and re-downloading it, yet it is still just freezing as soon as it gets to the main screen. idk what to do now
#981 [14:32] <mattym> iWifey, You are still not using the official launcher
#982 [14:32] <littlelouis> Nik same as i do
#983 [14:32] <noah> mattym Absol thanks for the help i will ether rebuy it or not play it because i think its just a lost 6 year old account not worth getting back
#984 [14:32] <iWifey> I cannot launch with the 1.13 to connect to the server. The server is not updated to 1.13
#985 [14:32] <mattym> littlelouis, Ok close all that, and go back to the Control Panel and open the Java settings there
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#987 [14:32] <Bacon> @Absol I have read that page before, it says to double click the download and it will run, but mine does no run
#988 [14:33] <Bacon> not*
#989 [14:33] <iWifey> I have ot launch with the 1.12.1 version to connect at all
#990 [14:33] <drakedude> https://paste.ubuntu.com/p/VPw2FvK9cR/ that's the crash log
#991 [14:33] <mattym> iWifey, You are still using modded, if you followed our instructions that info would be gone.
#992 [14:33] <littlelouis> yes and?
#993 [14:33] * noah [webchat@cpe-70-119-106-51.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#994 [14:33] <mattym> littlelouis, Give me a moment
#995 [14:33] <littlelouis> sure
#996 [14:33] <littlelouis> take your time
#997 [14:33] <mattym> Bacon, That is not the way to run it. Look into where it talks about making a batch(.bat) file
#998 [14:34] <iWifey> I asked how to do it on a Mac and never got a response. So I guess Ill have to wait for someone else to help me
#999 [14:34] <mattym> ??> drakedude win/dxdiag
#1000 [14:34] <Absol> drakedude: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1002 [14:34] <Bacon> +mattym ill try
#1003 [14:34] * thelounge98 [webchat@c-76-21-122-155.hsd1.ca.comcast.net] has joined #minecrafthelp
#1004 [14:34] * Squirtle [webchat@cpe-76-185-183-143.satx.res.rr.com] has joined #minecrafthelp
#1005 [14:34] <thelounge98> hello
#1006 [14:34] <mattym> littlelouis, Ok in the Java Control Panel, click the tab at the top that says Java, then click the view button
#1007 [14:35] <Squirtle> How come whenever I start Minecraft it freezes and after awhile it crashes?
#1008 [14:35] <mattym> littlelouis, In that window, is anything written in the box that says Runtime Parameters, for any of the java versions listed
#1009 [14:35] <thelounge98> can anyone help me with an unable to save download bg_bg.json
#1010 [14:35] <mattym> Squirtle, Where does that happen, what window does it get up to?
#1011 [14:36] <Bacon> +mattym it say to right click a .bat program, I dont have a clue what that is
#1012 [14:36] <mattym> ??> thelounge98 error/download
#1013 [14:36] <littlelouis> it has java detection
#1014 [14:36] <Absol> thelounge98: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1015 [14:36] <mattym> littlelouis, What do you mean?
#1016 [14:36] <littlelouis> i am sorry i mean yes it has one line
#1017 [14:37] <littlelouis> it is 1.8
#1018 [14:37] <drakedude> do i paste the ubuntu link here?
#1019 [14:37] <mattym> littlelouis, Is anything written in the box on that line for Runtime Parameters?
#1020 [14:37] <Squirtle> mattym it only gets up til the Title screen and then freezes
#1021 [14:37] <mattym> drakedude, Yes
#1022 [14:37] <drakedude> https://paste.ubuntu.com/p/YJy7PXpZJp/
#1023 [14:37] <mattym> Squirtle, The Mojang screen, or main menu with Single Multiplayer ect.?
#1024 [14:37] <littlelouis> no
#1025 [14:37] <mattym> drakedude, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1026 [14:37] <Squirtle> Single player and Multiplayer
#1027 [14:37] <drakedude> ok
#1028 [14:38] <mattym> littlelouis, Ok, click the tab that says System, and check the same thing
#1029 [14:38] <drakedude> is there a tutorial to downgrade to windows 7?
#1030 [14:38] <mattym> drakedude, Do you still have access to your Windows 7 Product Key(do not post it here)
#1031 [14:38] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has joined #minecrafthelp
#1032 [14:38] <drakedude> i got my pc with windows 10
#1033 [14:39] <littlelouis> system?i only got common update java safe and advance
#1034 [14:39] <mattym> drakedude, Then you wont be able to downgrade it without purchasing Windows 7
#1035 [14:39] <drakedude> o ok
#1036 [14:39] <drakedude> thanks for the help
#1037 [14:39] <mattym> drakedude, On the Java Tab, when you click view, in that window is has a User and System tab
#1038 [14:39] <mattym> oops
#1039 [14:39] <mattym> littlelouis, On the Java Tab, when you click view, in that window is has a User and System tab
#1040 [14:40] <mattym> littlelouis, Check to make sure Runtime Parameters is empty on both the system and user tab there
#1041 [14:40] <DuskNDawn> i have a problem where minecrat 1.13 keeps crashing over and over again ive reinstaled java and mincraft over and over again and nothing is working when i full screen it it bugs out and streches everything like whitenoice
#1042 [14:40] <littlelouis> yup also got one line only
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#1044 [14:40] <thelounge98> i've deleted all the anti viruses but still getting the unable to save download dede.json
#1045 [14:40] <littlelouis> and yes both of it is empty
#1046 [14:40] <mattym> littlelouis, Ok one moment
#1047 [14:40] <mattym> ??> thelounge98 tools/hjt
#1048 [14:40] <Absol> thelounge98: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1049 [14:40] <Absol> thelounge98: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1050 [14:41] <mattym> ??> DuskNDawn launcher/log
#1051 [14:41] <Absol> DuskNDawn: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1052 [14:41] <littlelouis> words cant tell how much i thank you
#1053 [14:41] <littlelouis> for taking me though this
#1054 [14:42] <mattym> littlelouis, Ok lets try the following. Go to Programs and Features and uninstall Minecraft from there.
#1055 [14:42] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has quit. (Client Quit)
#1056 [14:42] <mattym> littlelouis, after you have removed it, try the alternate launcher from minecraft.net/download/alternative use the 2nd option it lists for Windows
#1057 [14:44] * Jim_G [webchat@m176-68-181-251.cust.tele2.se] has joined #minecrafthelp
#1058 [14:46] <thelounge98> https://paste.ubuntu.com/p/Xjrj6m7Pvw/
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#1061 [14:47] * krysteq [webchat@185.172.86.253] has joined #minecrafthelp
#1062 [14:47] <littlelouis> still crashing
#1063 [14:48] <krysteq> AMD Display Drivers that I installed cause very dark screen what I should do?
#1064 [14:48] <Jim_G> https://paste.ubuntu.com/p/cst5dCKF9c/
#1065 [14:48] <littlelouis> how about i just wait for a patch?
#1066 [14:49] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has joined #minecrafthelp
#1067 [14:49] <DuskNDawn> ok so my problem is like i said my minecraft keeps crashing over and over
#1068 [14:49] <DuskNDawn> https://paste.ubuntu.com/p/8tGq8qyk7f/
#1069 [14:49] <mattym> littlelouis, Its not a patchable issue
#1070 [14:49] <Squirtle> same m8 DuskNDawn
#1071 [14:50] <mattym> littlelouis, Something on the computer or a setting is causing a memory issue
#1072 [14:50] <littlelouis> yeah actually
#1073 [14:50] <mattym> ??> littlelouis av/adwcleaner
#1074 [14:50] <Absol> littlelouis: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1075 [14:50] <Absol> littlelouis: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1076 [14:50] <littlelouis> lot of us cant run the 1.13
#1077 [14:50] <thelounge98> https://paste.ubuntu.com/p/Xjrj6m7Pvw/
#1078 [14:50] <mattym> Squirtle, Can you do the same instructions Absol just wrote to littlelouis
#1079 [14:50] <thelounge98> yeah i cant run 1.13 cuz of the unable to save download
#1080 [14:51] <mattym> ??> DuskNDawn win/dxdiag
#1081 [14:51] <Absol> DuskNDawn: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1082 [14:51] <littlelouis> we can open the laucher but right after enter the game the screen just freeze
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#1084 [14:51] <mattym> thelounge98, Are you using a proxy or VPN?
#1085 [14:52] <Squirtle> mattym where is that?
#1086 [14:52] <mattym> ??> Squirtle av/adwcleaner
#1087 [14:52] <Absol> Squirtle: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1088 [14:52] <Absol> Squirtle: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1089 [14:52] * littlelouis [webchat@138019088241.ctinets.com] has quit. (Quit: webchat.esper.net)
#1090 [14:53] <thelounge98> VPN
#1091 [14:53] <DuskNDawn> https://paste.ubuntu.com/p/w2F7HxB5My/
#1092 [14:53] <DuskNDawn> theres the dxdiag thing
#1093 [14:54] * littlelouis [webchat@138019088241.ctinets.com] has joined #minecrafthelp
#1094 [14:54] <Squirtle> Scanning now
#1095 [14:54] <littlelouis> which type should i scan?
#1096 [14:55] * Squirtle [webchat@cpe-76-185-183-143.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1097 [14:55] <mattym> littlelouis, There should just be a normal or full scan option
#1098 [14:55] <mattym> thelounge98, Turn off the VPN and try it again
#1099 [14:55] <krysteq> AMD Display Drivers that I installed cause very dark screen what I should do?
#1100 [14:55] * thelounge98 [webchat@c-76-21-122-155.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1101 [14:55] <mattym> DuskNDawn, Ok one moment
#1102 [14:55] <DuskNDawn> ok :D
#1103 [14:55] <mattym> krysteq, Is the game working?
#1104 [14:56] <krysteq> yes
#1105 [14:56] <krysteq> but screen is black
#1106 [14:56] <mattym> krysteq, The drivers may have reset settings. You may need to adjust the display settings on the computer
#1107 [14:56] <littlelouis> okay
#1108 [14:57] <littlelouis> i scan it though
#1109 [14:57] <littlelouis> but it still crash...
#1110 [14:57] <krysteq> ok
#1111 [14:57] * Ross [webchat@172.58.175.38] has joined #minecrafthelp
#1112 [14:57] <mattym> DuskNDawn, Download and Install the 1st .exe file from this page https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-
#1113 [14:58] <mattym> littlelouis, You need to Scan, clean what it finds and restart when it tells you.
#1114 [14:58] <Ross> Hello, I'm having a problem launching Minecraft
#1115 [14:58] <littlelouis> i do
#1116 [14:58] <mattym> Ross, Explain the problem.
#1117 [14:58] <mattym> krysteq, You may also need to do another reinstall of the game
#1118 [14:58] <mattym> ??> krysteq win/reinst
#1119 [14:58] <Absol> krysteq: You may need to reinstall the locally installed files that Minecraft puts into place.
#1120 [14:58] <Absol> krysteq: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1121 [14:59] <mattym> littlelouis, Do you have any programs installed that claim to be a Game Optimizer or similar?
#1122 [14:59] * krysteq [webchat@185.172.86.253] has quit. (Quit: webchat.esper.net)
#1123 [14:59] <littlelouis> geforce experience
#1124 [14:59] <littlelouis> is that occurring?
#1125 [15:00] * krysteq [webchat@185.172.86.253] has joined #minecrafthelp
#1126 [15:00] <littlelouis> but the optimizer is made by my drive company
#1127 [15:00] <krysteq> Absol but game is warking
#1128 [15:00] * majian [webchat@c-73-130-111-74.hsd1.pa.comcast.net] has joined #minecrafthelp
#1129 [15:01] <majian> hello
#1130 [15:01] <mattym> littlelouis, Ok, open Geforce Experience and go to the options, the gear icon
#1131 [15:01] <Ross> When I hit launch (on any version) it immediately crashes. The actual Minecraft application doesn't show up and when I check the log nothing shows up. I've tried reinstalling and repairing Minecraft to no avail. The game was running fine before I updated to the newest version this morning but as soon as the update finished downloading I couldn't ge
#1132 [15:01] <Ross> t past the launcher.
#1133 [15:01] <littlelouis> yes and/
#1134 [15:02] <mattym> Ross, So it crashes right after you hit Play?
#1135 [15:02] <mattym> littlelouis, Ok one sec.
#1136 [15:02] <littlelouis> yes me too
#1137 [15:02] <majian> mine is not responding once i get to title screen
#1138 [15:02] <Ross> Yes, mattym
#1139 [15:02] <mattym> littlelouis, On the General tab, make sure In-Game overlay is off
#1140 [15:02] <mattym> ??> majian av/adwcleaner
#1141 [15:02] <Absol> majian: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1142 [15:02] <Absol> majian: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1143 [15:02] <mattym> ??> Ross launcher/log
#1144 [15:02] <Absol> Ross: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1145 [15:03] <majian> alright thanks
#1146 [15:03] <mattym> littlelouis, Is it a laptop or a desktop?
#1147 [15:03] * krysteq [webchat@185.172.86.253] has quit. (Client Quit)
#1148 [15:03] <Ross> mattym, I have followed that guide and nothing shows up in the log at all.
#1149 [15:03] <littlelouis> laptop
#1150 [15:03] <mattym> Ross, Completely blank?
#1151 [15:04] <mattym> littlelouis, Ok, was ingame overlay on?
#1152 [15:04] <littlelouis> yup
#1153 [15:04] <littlelouis> well
#1154 [15:04] <mattym> littlelouis, ok turn it off/
#1155 [15:04] <Ross> mattym, Yes other then "Waiting for log output"
#1156 [15:04] <littlelouis> cant tell
#1157 [15:04] <littlelouis> cause sometimes it is but sometimes its not
#1158 [15:04] <mattym> ??> Ross launcher/log-txt
#1159 [15:04] <Absol> Ross: We need to see your full launcher log, which is created in the game directory.
#1160 [15:04] <Absol> Ross: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1161 [15:04] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has joined #minecrafthelp
#1162 [15:04] <mattym> littlelouis, Make sure its off. Then go to the Games tab in settings
#1163 [15:04] <DuskNDawn> ok so ive instaled it and restarted what else do i do now
#1164 [15:04] * majian [webchat@c-73-130-111-74.hsd1.pa.comcast.net] has quit. (Client Quit)
#1165 [15:05] <mattym> littlelouis, Also make sure Battery Boost and Whisper mode are off.
#1166 [15:05] <mattym> littlelouis, With all those settings off, try the game again
#1167 [15:05] <littlelouis> alright i will give it a shot
#1168 [15:05] <mattym> DuskNDawn, Check the game
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#1172 [15:07] <DuskNDawn> it still crashed
#1173 [15:07] <littlelouis> no use
#1174 [15:07] <DuskNDawn> https://paste.ubuntu.com/p/gtRKXMDgfy/
#1175 [15:07] <Ay0Jayy> So my Minecraft launcher says that it cant update because it cant download enp.jason??
#1176 [15:07] <Ross> https://paste.ubuntu.com/p/6TQqqxhqbq/
#1177 [15:07] <mattym> ??> Ay0Jayy error/download
#1178 [15:08] <Absol> Ay0Jayy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1179 [15:08] <Ay0Jayy> Thank you!
#1180 [15:08] <mattym> ??> Ross win/reinst
#1181 [15:08] <Absol> Ross: You may need to reinstall the locally installed files that Minecraft puts into place.
#1182 [15:08] <Absol> Ross: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1183 [15:08] <mattym> littlelouis, Yeah not sure what else is causing that issue.
#1184 [15:08] <mattym> Ross, Wait
#1185 [15:08] * majian [webchat@c-73-130-111-74.hsd1.pa.comcast.net] has joined #minecrafthelp
#1186 [15:08] <mattym> Ross, Sent that to wrong person
#1187 [15:08] <majian> i did the clean and restarted
#1188 [15:09] <littlelouis> mattym could you inform the issue to windows?
#1189 [15:09] <mattym> ??> DuskNDawn win/reinst
#1190 [15:09] <Absol> DuskNDawn: You may need to reinstall the locally installed files that Minecraft puts into place.
#1191 [15:09] <Absol> DuskNDawn: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1192 [15:09] <littlelouis> so that they can maybe fix the bugs or something
#1193 [15:09] <mattym> littlelouis, Yeah on sec.
#1194 [15:09] <littlelouis> well for now i will just play 1.12
#1195 [15:09] <Ross> Ah, so I don't do the deletion of everything but the saves?
#1196 [15:10] <DuskNDawn> ok fingers crossed this works and thanks for the help anyway
#1197 [15:10] <mattym> Ross, Actually just read the log, yeah you do, we dont support modded, so have it reinstall the files and test with the unmodified game
#1198 [15:10] <mattym> majian, Try the game again
#1199 [15:11] <Ross> mattym, My bad, I totally forgot I have Optifine installed
#1200 [15:11] <Ross> I'll delete the files and report back after I test it
#1201 [15:12] <littlelouis> mattym does this amount of crashing report happen when 1.12 released?
#1202 [15:12] <mattym> littlelouis, Probably
#1203 [15:12] <Lord_Ralex> Any time there's a release, there are a lot of people who complain and/or have issues.
#1204 [15:12] <DuskNDawn> nope it still crashes1
#1205 [15:12] <DuskNDawn> nope it still crashes!
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#1207 [15:12] <majian> same problem :(
#1208 [15:12] <littlelouis> i hope they can fix the proble ASAP
#1209 [15:12] <mattym> ??> majian tools/hjt
#1210 [15:12] <Absol> majian: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1211 [15:13] <Absol> majian: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1212 [15:13] <littlelouis> thx for the help anyway mattym
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#1214 [15:13] <majian> ok
#1215 [15:13] * Korfi2Go [webchat@aftr-95-222-25-149.unity-media.net] has joined #minecrafthelp
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#1217 [15:13] <mattym> ??> DuskNDawn launcher/log-txt
#1218 [15:13] <Absol> DuskNDawn: We need to see your full launcher log, which is created in the game directory.
#1219 [15:13] <Absol> DuskNDawn: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1220 [15:14] * littlelouis [webchat@138019088241.ctinets.com] has quit. (Quit: webchat.esper.net)
#1221 [15:14] <Korfi2Go> Hi, I'm trying to launch 1.13 and it crashes every time
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#1224 [15:15] <Ross> My bad, I exited the page
#1225 [15:15] <mattym> ??> Korfi2Go launcher/log
#1226 [15:15] <Absol> Korfi2Go: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1227 [15:15] * krysteq [webchat@185.172.86.253] has joined #minecrafthelp
#1228 [15:15] <DuskNDawn> https://paste.ubuntu.com/p/wJMfswqS6y/
#1229 [15:16] <DuskNDawn> theres the full log
#1230 [15:16] <mattym> DuskNDawn, OK one moment.
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#1232 [15:16] <krysteq> Where I can adjust the display settings? (Dark screen after installing AMD drivers)
#1233 [15:16] <Korfi2Go> https://paste.ubuntu.com/p/JcBXJHcT5r/
#1234 [15:17] <mattym> krysteq, Is the whole computer dark, or just the game?
#1235 [15:17] <krysteq> whole computer
#1236 [15:17] <mattym> krysteq, Its a laptop right?
#1237 [15:17] <krysteq> yes
#1238 [15:17] <mattym> krysteq, You should have hotkeys on the keyboard to adjust the brightness
#1239 [15:18] <mattym> DuskNDawn, I had you update the driver right?
#1240 [15:18] <DuskNDawn> yep
#1241 [15:18] <mattym> ??> Korfi2Go win/reinst
#1242 [15:18] <Absol> Korfi2Go: You may need to reinstall the locally installed files that Minecraft puts into place.
#1243 [15:18] <mattym> DuskNDawn, One moment
#1244 [15:18] <Absol> Korfi2Go: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1245 [15:20] <mattym> DuskNDawn, Ok lets try this, first make sure the launcher, any error or log windows are all closed
#1246 [15:20] <krysteq> They didn't work
#1247 [15:20] <DuskNDawn> yep they already are
#1248 [15:20] <mattym> DuskNDawn, Open the C:\Program Files (x86)\Minecraft folder on your computer. In there delete the runtime folder
#1249 [15:21] <mattym> DuskNDawn, Then start the launcher again and try to start the game
#1250 [15:21] <DuskNDawn> i dont have a mindcraft folder in there
#1251 [15:21] <Korfi2Go> nope, still crashes
#1252 [15:22] <mattym> krysteq, If your laptops keyboard has an FN button you may need to hold that and press the brightness buttons
#1253 [15:22] <mattym> DuskNDawn, What do you mean?
#1254 [15:22] <DuskNDawn> in x86 theres no minecraft folder
#1255 [15:23] <mattym> DuskNDawn, Did you install the game to somewhere other than the default place it wanted to go?
#1256 [15:23] <krysteq> It didn't work
#1257 [15:23] <DuskNDawn> ye onto my D: drive
#1258 [15:23] <DuskNDawn> so deleate rintime?
#1259 [15:23] <mattym> DuskNDawn, Then do it there
#1260 [15:23] <DuskNDawn> run*
#1261 [15:24] <mattym> krysteq, If you click the battery icon on the taskbar, there should be a brightness adjust option
#1262 [15:24] <DuskNDawn> do i deleate run time?
#1263 [15:24] <krysteq> My screen is very black, on screenshots it's normal
#1264 [15:24] <mattym> DuskNDawn, Yes
#1265 [15:24] * Aether [webchat@cpe-98-26-47-165.nc.res.rr.com] has joined #minecrafthelp
#1266 [15:24] <DuskNDawn> ok
#1267 [15:24] <Korfi2Go> here is the crash rep
#1268 [15:24] <Ross> Absol, I did what you asked and it still crashes
#1269 [15:24] <Korfi2Go> ort file: https://paste.ubuntu.com/p/QSyWBjrwsw/
#1270 [15:25] * GeekGameBoy [webchat@61.sub-174-200-7.myvzw.com] has quit. (Quit: webchat.esper.net)
#1271 [15:25] <DuskNDawn> nope still crashed
#1272 [15:25] <DuskNDawn> https://paste.ubuntu.com/p/gWNrZynhrG/
#1273 [15:25] <mattym> DuskNDawn, You may want to read here http://hopper.minecraft.net/help/exit-code/code-1073741819/
#1274 [15:26] <krysteq> it didin't work too
#1275 [15:26] <mattym> DuskNDawn, That is the exit code showing up in your log
#1276 [15:26] <mattym> krysteq, Did you unplug the laptop?
#1277 [15:26] <DuskNDawn> ive already reinstaled java ives downgraded then re updated my driver
#1278 [15:27] <mattym> Korfi2Go, And you removed everything except the saves folder before right?
#1279 [15:27] <mattym> DuskNDawn, Check if you have that D3DGear program installed
#1280 [15:28] <krysteq> No
#1281 [15:28] <Ross> mattym, I deleted everything but the saves folder and reinstalled the minecraft version through the launcher and it still crashes
#1282 [15:28] <Korfi2Go> well, i also kept ressourcepacks (currently empty), mods, schematics, screenshots, shaderpacks, journeymap and crash-reports
#1283 [15:28] <mattym> krysteq, There should be a program called Catalyst Control Center on the laptop, find and open that, see if there are any brightness settings there.
#1284 [15:28] <DuskNDawn> nope i dont have it
#1285 [15:28] <mattym> ??> DuskNDawn av/adwcleaner
#1286 [15:29] <Absol> DuskNDawn: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1287 [15:29] <Absol> DuskNDawn: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1288 [15:29] * Israell2304 [webchat@66.232.187.245] has joined #minecrafthelp
#1289 [15:29] * thelounge62 [webchat@72-188-234-65.res.bhn.net] has joined #minecrafthelp
#1290 [15:30] <mattym> Korfi2Go, Is it happening as soon as you hit Play, or when you try to enter that world?
#1291 [15:30] <Korfi2Go> before the main menu
#1292 [15:30] <thelounge62> yes
#1293 [15:30] <mattym> Korfi2Go, Ok, temporarily copy the saves folder out of the .minecraft folder and see if it starts.
#1294 [15:30] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1295 [15:31] <thelounge62> ok ill see if i can find it
#1296 [15:31] * Aether [webchat@cpe-98-26-47-165.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#1297 [15:31] <mattym> thelounge62, No one was talking to you, you need to explain the problem you have before expecting help.
#1298 [15:31] * Spoony [webchat@CPEac202ebc8103-CMac202ebc8100.cpe.net.cable.rogers.com] has joined #minecrafthelp
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#1301 [15:32] <Spoony> Anyone know how to update a Minecraft server to 1.13. It's purchased and hosted on virtualgladiators.com
#1302 [15:33] <Korfi2Go> ok, now it starts
#1303 [15:33] <Spoony> lol well yeah. I wanna get playing! :)
#1304 [15:33] <mattym> Korfi2Go, Yeah according to the log for some reason java was hanging on something in the saves folder
#1305 [15:34] <mattym> Spoony, Contact your host.
#1306 [15:34] <Korfi2Go> ok, i might check the saves one by one
#1307 [15:34] <Spoony> Okay
#1308 [15:34] * leotomas [webchat@97-80-114-117.dhcp.oxfr.ma.charter.com] has quit. (Client Quit)
#1309 [15:34] <mattym> Korfi2Go, Are there any folders or files in the saves folder with a name containing stuff other than A-Z or 0-9?
#1310 [15:35] <Korfi2Go> a couple with spaces
#1311 [15:35] <krysteq> There is brightness set on 0 and i can't change slider
#1312 [15:35] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has joined #minecrafthelp
#1313 [15:36] <DuskNDawn> right ive done it removed the things then rescands and its alll god
#1314 [15:36] <DuskNDawn> good
#1315 [15:36] <Korfi2Go> that doesn't seem to be the problem, though
#1316 [15:37] <mattym> krysteq, Restart the PC, then check all the brightness settings again.
#1317 [15:37] <DuskNDawn> what no
#1318 [15:37] <DuskNDawn> what now
#1319 [15:37] <mattym> DuskNDawn, Check the game again
#1320 [15:37] * krysteq [webchat@185.172.86.253] has quit. (Quit: webchat.esper.net)
#1321 [15:38] <DuskNDawn> should i deleat the files then launch or just lanuch
#1322 [15:38] <mattym> Korfi2Go, Yeah i would just add worlds back in one at a time and see what happens.
#1323 [15:38] <mattym> DuskNDawn, Try just stating it
#1324 [15:38] <Korfi2Go> doing that atm
#1325 [15:39] <DuskNDawn> it opened for 3 sencond sthen crashed again
#1326 [15:39] <DuskNDawn> https://paste.ubuntu.com/p/KHQbFmyvcm/
#1327 [15:40] <mattym> DuskNDawn, Can you get me a new dxdiag report
#1328 [15:40] * krysteq [webchat@185.172.86.253] has joined #minecrafthelp
#1329 [15:40] <krysteq> No change
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#1331 [15:40] * Aether [webchat@98.26.47.165] has joined #minecrafthelp
#1332 [15:41] <DuskNDawn> https://paste.ubuntu.com/p/D4RQhhfyfF/
#1333 [15:41] <Ross> Pardon me, I've tried what you both said and I deleted the files from my .minecraft folder and reinstalled the version from my launcher but it still crashes
#1334 [15:41] <TheMinecwaftGuy> gys
#1335 [15:41] <Korfi2Go> put them all back, still working
#1336 [15:41] * Cardinal [webchat@104.235.145.168] has joined #minecrafthelp
#1337 [15:41] <TheMinecwaftGuy> help me please
#1338 [15:41] <mattym> krysteq, Not sure what else to check.
#1339 [15:41] <mattym> Korfi2Go, Odd
#1340 [15:41] <Aether> Hey, I'm having the issues described here: https://bugs.mojang.com/browse/MC-127348 (Not my post, exact same error messages)
#1341 [15:41] <TheMinecwaftGuy> i try to play cracked minecraft on windows 10 but there is always an error
#1342 [15:41] <mattym> !terminate TheMinecwaftGuy Don't Play Cracked
#1343 [15:41] * Absol kicked TheMinecwaftGuy from #minecrafthelp (Reason: heMinecwaftGuy :Don't Play Cracked)
#1344 [15:42] <Cardinal> Hi, I need some help please.
#1345 [15:42] * loochetto [webchat@net-130-25-48-190.cust.vodafonedsl.it] has joined #minecrafthelp
#1346 [15:42] <loochetto> hi
#1347 [15:42] <Cardinal> hi
#1348 [15:42] <mattym> Aether, Are you running the server, or is someone else?
#1349 [15:42] <loochetto> i have a problem with the launcher
#1350 [15:42] <Aether> I'm running it through beastnode. No plugins
#1351 [15:43] <loochetto> with jre
#1352 [15:43] <loochetto> someone can help me?
#1353 [15:43] <mattym> Ross, Can I get the latest crash log
#1354 [15:43] <Cardinal> Umm I have a question
#1355 [15:43] <mattym> loochetto, What is the exact issue?
#1356 [15:43] <mattym> Aether, Contact your host.
#1357 [15:44] * Aether [webchat@98.26.47.165] has quit. (Client Quit)
#1358 [15:44] <loochetto> Unable to locate the Java runtime.
#1359 [15:44] <Korfi2Go> ahh, I see...
#1360 [15:44] <mattym> loochetto, See the info Absol wrote to you when you joined the channel
#1361 [15:45] <Cardinal> Can someone please help me, I have everything ready for my issue. :)
#1362 [15:45] <mattym> Cardinal, Explain the issue.
#1363 [15:45] <Korfi2Go> It doesn't like saves being a symlink
#1364 [15:45] <Cardinal> Okau
#1365 [15:45] <DuskNDawn> the dxdiag newthing is
#1366 [15:45] <Ross> Mattym, https://paste.ubuntu.com/p/3ws5CzZT88/
#1367 [15:45] <DuskNDawn> https://paste.ubuntu.com/p/D4RQhhfyfF/
#1368 [15:45] <Cardinal> *okay so this is what it says
#1369 [15:45] <Cardinal> Unable to start Java.
#1370 [15:45] <Cardinal> Error details: The requested operation requires elevation
#1371 [15:46] <mattym> Cardinal, Right click the minecraft icon and select Run As Administrator
#1372 [15:46] <Cardinal> okay...
#1373 [15:46] * loochetto [webchat@net-130-25-48-190.cust.vodafonedsl.it] has quit. (Client Quit)
#1374 [15:46] <mattym> DuskNDawn, Cant tell, is it a laptop or desktop?
#1375 [15:47] <Cardinal> I did it.
#1376 [15:47] <DuskNDawn> desktop
#1377 [15:47] <DuskNDawn> widows 10
#1378 [15:47] <mattym> DuskNDawn, And no dedicated graphics card?
#1379 [15:47] <DuskNDawn> yep no card
#1380 [15:48] <DuskNDawn> to poor to aford one but my promeeser is normal fine
#1381 [15:48] <mattym> DuskNDawn, Can you make sure your display is properly connected.
#1382 [15:49] <DuskNDawn> yep its all fine
#1383 [15:49] <DuskNDawn> ive already cheaked my pc hardware
#1384 [15:49] <mattym> DuskNDawn, And you only have 1 plugged in right?
#1385 [15:49] <DuskNDawn> monitor yep
#1386 [15:49] <DuskNDawn> only one
#1387 [15:49] <DuskNDawn> one ssd drive one hardrive
#1388 [15:49] <DuskNDawn> oprating styem on my ssd
#1389 [15:49] <Cardinal> I am confused at this point https://paste.ubuntu.com/p/GdVXfDq2wh/
#1390 [15:50] * Magikarp [webchat@c-71-194-27-229.hsd1.il.comcast.net] has joined #minecrafthelp
#1391 [15:50] <mattym> ??> Ross tools/hjt
#1392 [15:50] <Absol> Ross: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1393 [15:50] <Absol> Ross: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1394 [15:50] <Cardinal> okay I will
#1395 [15:51] <Magikarp> Minecraft keeps crashing when I try to play in 1.13 but is fine in 1.12.2
#1396 [15:51] <mattym> Cardinal, Can you try the instructions Absol wrote as soon as you entered the chat
#1397 [15:51] <mattym> Cardinal, They may fix that issue
#1398 [15:51] <mattym> ??> Magikarp launcher/log
#1399 [15:51] <Absol> Magikarp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1400 [15:51] <Cardinal> okay I will try
#1401 [15:51] <Cardinal> (talking to mattym btw)
#1402 [15:52] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#1403 [15:52] <Magikarp> I turned on the game output and there is one warning that says Skipping bad option: lastServer:
#1404 [15:52] <mattym> Magikarp, We need the full log
#1405 [15:52] <thelounge27> 1.13 won't download because of some af_za.json not being able to download. How do I fix that?
#1406 [15:52] <mattym> ??> thelounge27 error/download
#1407 [15:52] <Absol> thelounge27: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1408 [15:53] <Cardinal> mattym I can't do it for some reason
#1409 [15:53] <mattym> Cardinal, What do you mean?
#1410 [15:53] * krysteq [webchat@185.172.86.253] has quit. (Quit: webchat.esper.net)
#1411 [15:53] <Cardinal> well
#1412 [15:53] <thelounge27> I don't have any of those things listed
#1413 [15:53] <Magikarp> https://pastebin.com/6zCkFcwU
#1414 [15:53] <Cardinal> I run as administrator
#1415 [15:54] <Cardinal> then I hit accept
#1416 [15:54] <mattym> Cardinal, Those instructions are not for you.
#1417 [15:54] <mattym> Cardinal, Read what Absol wrote as soon as you started the chat
#1418 [15:54] <mattym> ??> thelounge27 tools/hjt
#1419 [15:54] <Absol> thelounge27: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1420 [15:54] <Absol> thelounge27: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1421 [15:54] <mattym> ??> Magikarp win/reinst
#1422 [15:54] <Absol> Magikarp: You may need to reinstall the locally installed files that Minecraft puts into place.
#1423 [15:55] <Absol> Magikarp: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1424 [15:55] <Ross> Absol, https://paste.ubuntu.com/p/6MMG3fG8j4/
#1425 [15:55] <Magikarp> ok thank you
#1426 [15:57] <DuskNDawn> mattym? have you evere got this bad of a problem with someone else
#1427 [15:57] <mattym> Ross, I forgot, did I have you try adwcleaner yet?
#1428 [15:57] <mattym> DuskNDawn, Much worse.
#1429 [15:57] <DuskNDawn> then why arnt we able to fix it yet?
#1430 [15:57] <Ross> mattym, I have not but I don't see what that would do?
#1431 [15:57] <DuskNDawn> i do only have 30 minits left untill my internet goes out
#1432 [15:58] <mattym> DuskNDawn, It still seems to be an error coming from a graphics related issue, but seemingly the driver install went fine, and game files have been refreshed.
#1433 [15:58] <mattym> DuskNDawn, So im not sure what else can cause it.
#1434 [15:58] <mattym> Ross, Sometimes malware/adware or just messed up files can cause an issue
#1435 [15:58] <mattym> ??> Ross av/adwcleaner
#1436 [15:58] <Absol> Ross: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1437 [15:58] <Absol> Ross: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1438 [15:59] <Cardinal> I am in launch options trying to do what absol said (at the beginning of chat) but I can't find what he means as Java Executable.
#1439 [15:59] <thelounge27> https://paste.ubuntu.com/p/zgFxGSCt6d/
#1440 [15:59] <thelounge27> There you go ^^^
#1441 [15:59] <mattym> Cardinal, In launch options what do you see under the ADD button
#1442 [15:59] <DuskNDawn> ye screw it ill just wait untillt they fix this rubish im getting so annyed at this im just guna take a break thanks for trying
#1443 [15:59] * DuskNDawn [webchat@host109-157-120-176.range109-157.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1444 [15:59] <Cardinal> I see my versions
#1445 [15:59] <Ross> Absol, Please don't take this the wrong way but I assure you that I don't have any adware or malware of any sort on this device
#1446 [16:00] <mattym> Cardinal, You have to go into each of those and set the Java Executable off
#1447 [16:00] <Ross> I already have an antivirus set up and I always check certain files in a VM
#1448 [16:00] <Cardinal> I will try and find it
#1449 [16:00] <mattym> Ross, It fixes other things to. Try running it.
#1450 [16:00] <mattym> thelounge27, Uninstall hamachi then try loading the game again
#1451 [16:01] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has joined #minecrafthelp
#1452 [16:01] * Jack [webchat@rrcs-70-63-129-180.midsouth.biz.rr.com] has joined #minecrafthelp
#1453 [16:01] <Cardinal> Java Executable is off (it is not green)
#1454 [16:01] <Fish_x> oh okay thank you
#1455 [16:01] <mattym> Cardinal, Make sure its off for any of them
#1456 [16:01] * Jack is now known as Guest25619
#1457 [16:01] <Cardinal> Okay
#1458 [16:02] <mattym> Cardinal, Once you have checked it, close the launcher and try running as admin again.
#1459 [16:02] <Fish_x> i am trying to run 1.13 and it works when i open java but then it just crashes
#1460 [16:02] <mattym> ??> Fish_x launcher/log
#1461 [16:02] <Absol> Fish_x: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1462 [16:02] <Fish_x> thank you
#1463 [16:03] <Guest25619> I'm on mac and I keep getting an "unable to save" error
#1464 [16:03] <mattym> Guest25619, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1465 [16:03] * Ross [webchat@172.58.175.38] has quit. (Quit: webchat.esper.net)
#1466 [16:03] <Guest25619> No, I don't
#1467 [16:04] <Cardinal> okay thanks
#1468 [16:04] <Cardinal> Bye! :)
#1469 [16:04] * Cardinal [webchat@104.235.145.168] has quit. (Quit: webchat.esper.net)
#1470 [16:04] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has quit. (Client Quit)
#1471 [16:04] <mattym> Guest25619, Make sure the default Mac firewall is set to off, as well as making sure that your settings allow downloads from any sources.
#1472 [16:05] <Guest25619> Okay, I'll turn it off
#1473 [16:05] <mattym> Guest25619, Then remove Minecraft from the applications folder and reinstall with a new download from minecraft.net
#1474 [16:05] <Guest25619> Okay
#1475 [16:07] * Ross [webchat@172.58.175.38] has joined #minecrafthelp
#1476 [16:07] <Ross> Absol, I ran the software
#1477 [16:07] <mattym> Ross, Try launching the game again.
#1478 [16:07] <Ross> A couple of false positives came up
#1479 [16:07] <Ross> Kk
#1480 [16:08] * thelounge68 [webchat@pool-108-48-111-173.washdc.fios.verizon.net] has joined #minecrafthelp
#1481 [16:08] <thelounge68> I need help with my launcher
#1482 [16:08] <mattym> thelounge68, Explain the problem.
#1483 [16:08] <thelounge68> it says javaruntime not located
#1484 [16:08] * Ross [webchat@172.58.175.38] has quit. (Client Quit)
#1485 [16:09] <mattym> thelounge68, See the message you got from Absol when you joined the chat
#1486 [16:10] * Ross [webchat@172.58.175.38] has joined #minecrafthelp
#1487 [16:10] <thelounge68> well I had had some help I downloaded java a bunch of times it wont work either way
#1488 [16:10] <Ross> absol, Hey, thanks for the help. I'm sorry for doubting the software you gave me.
#1489 [16:11] <mattym> thelounge68, Thats not what the instructions tell you.
#1490 [16:11] <Ross> Keep up the great work here. Thank you all
#1491 [16:11] * Israell2304 [webchat@66.232.187.245] has quit. (Quit: webchat.esper.net)
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#1494 [16:12] <thelounge68> i don't know how to do that.
#1495 [16:13] <mattym> thelounge68, The instructions are the instructions, it literally tells you what you need to do.
#1496 [16:13] <thelounge27> It didn't work
#1497 [16:15] <thelounge68> I don't know what your talking about i can see it.
#1498 [16:15] * coolkid0944 [webchat@99-183-230-31.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1499 [16:16] <thelounge68> cant*
#1500 [16:16] <coolkid0944> HELP!!!!! me pls with error idle_water1.ogg
#1501 [16:17] <thelounge68> mattym do you have discord so i can share my screen?
#1502 [16:17] <coolkid0944> tes
#1503 [16:17] <mattym> thelounge68, No, read the instructions again
#1504 [16:17] <coolkid0944> yes
#1505 [16:17] <mattym> ??> coolkid0944 error/download
#1506 [16:17] <Absol> coolkid0944: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1507 [16:17] * Webchat_97601 [webchat@97-86-182-84.dhcp.mrqt.mi.charter.com] has joined #minecrafthelp
#1508 [16:18] <thelounge27> <@Absol> getting rid of Hamachi didn't do anything
#1509 [16:19] <thelounge68> @absol do u have discord so i can show you my screen?
#1510 [16:19] <thelounge27> Does it have anything to do with "Error details: HTTP 403: Forbidden"
#1511 [16:19] <mattym> thelounge27, Restart the computer, then try again.
#1512 [16:19] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1513 [16:20] <thelounge68> i still need help
#1514 [16:20] * Webchat_97601 [webchat@97-86-182-84.dhcp.mrqt.mi.charter.com] has quit. (Client Quit)
#1515 [16:20] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has joined #minecrafthelp
#1516 [16:21] * thelounge68 is now known as cookiecrisp
#1517 [16:21] <cookiecrisp> can someone help me
#1518 [16:21] * Melikson [webchat@cms92.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#1519 [16:22] <cookiecrisp> will someone help me
#1520 [16:22] <cookiecrisp> ?
#1521 [16:22] <Fish_x> i am trying to run 1.13 and the launcher works completly fine but then when java opens it just crashes and ive tried so many things and they just arent working
#1522 [16:22] * Resuz [webchat@angling-grain.volia.net] has joined #minecrafthelp
#1523 [16:23] <Fish_x> i am trying to run 1.13 and the launcher works completly fine but then when java opens it just crashes and ive tried so many things and they just arent working
#1524 [16:23] <mattym> Fish_x, We need the log that was asked for.
#1525 [16:23] <Fish_x> can i have the link again
#1526 [16:23] <cookiecrisp> i need help with java runtime error
#1527 [16:23] <Fish_x> i get that aswell
#1528 [16:23] <mattym> ??> Fish_x launcher/log
#1529 [16:23] <Absol> Fish_x: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1530 [16:24] <mattym> cookiecrisp, Read the instructions again, I cant explain it any easier.
#1531 [16:24] <cookiecrisp> in the instructions i don't see the Java Executable
#1532 [16:24] <cookiecrisp> in my launcher
#1533 [16:25] <mattym> cookiecrisp, Then you havent gone into the settings you were told to
#1534 [16:26] <cookiecrisp> I'm on settings all it says is launcher setting and privacy settings
#1535 [16:26] <mattym> cookiecrisp, You are not where it told you to go
#1536 [16:26] <Resuz> Hello, I've got a problem: https://paste.ubuntu.com/p/Kcq6qvFSnd/
#1537 [16:26] <cookiecrisp> where do i go then
#1538 [16:27] <Fish_x> should i paste it in the chat
#1539 [16:27] <mattym> Fish_x, Yes
#1540 [16:27] <Fish_x> okay
#1541 [16:27] <Fish_x> https://paste.ubuntu.com/p/xPQfkNDtnv/
#1542 [16:27] <mattym> Resuz, The game needs a connection to the internet when anything has been updated.
#1543 [16:27] <cookiecrisp> mattym where do i go
#1544 [16:28] <mattym> cookiecrisp, I can't currently see the instructions, you can. It tells you where to go.
#1545 [16:28] * KittxyRose [webchat@68.168.198.22] has joined #minecrafthelp
#1546 [16:28] <cookiecrisp> do i go to launcher options?
#1547 [16:28] <mattym> cookiecrisp, To the part that says Launch Options
#1548 [16:29] <mattym> ??> Fish_x win/reinst
#1549 [16:29] <Absol> Fish_x: You may need to reinstall the locally installed files that Minecraft puts into place.
#1550 [16:29] <Absol> Fish_x: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1551 [16:29] <KittxyRose> my game keeps crashing
#1552 [16:29] <mattym> ??> KittxyRose launcher/log
#1553 [16:29] <Absol> KittxyRose: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1554 [16:29] <Resuz> mattym, it needs it for the firtst time only, right?
#1555 [16:29] <KittxyRose> launcher wont work
#1556 [16:29] <Fish_x> i am on mac so what do i do
#1557 [16:30] <Fish_x> Absol i am on mac so what do i do
#1558 [16:30] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#1559 [16:30] <Odysseius> KittxyRose, Does it give you any kind of error message when you try to open the launcher?
#1560 [16:30] <mattym> Resuz, Yes, but as it was just updated, there may be some other files changing.
#1561 [16:30] <mattym> ??> Fish_x mac/reinst
#1562 [16:30] <Absol> Fish_x: You may need to reinstall the locally installed files that Minecraft puts into place.
#1563 [16:30] <cookiecrisp> wtf ur not helping me mattym this chat is for help and support right?
#1564 [16:30] <Absol> Fish_x: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1565 [16:30] <thelounge27> Nope, restarting my computer didn't solve the problem
#1566 [16:30] <mattym> !terminate cookiecrisp You were told what to do.
#1567 [16:30] * Absol kicked cookiecrisp from #minecrafthelp (Reason: ookiecrisp :You were told what to do.)
#1568 [16:30] <mattym> ??> thelounge27 av/adwcleaner
#1569 [16:31] <Absol> thelounge27: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1570 [16:31] <Absol> thelounge27: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1571 [16:31] <mattym> thelounge27, After that has been run, and restarted, check the game install again.
#1572 [16:31] <KittxyRose> Odysseius no
#1573 [16:31] <Odysseius> ??> KittxyRose win/launcher/reinst
#1574 [16:31] <Odysseius> wild guess
#1575 [16:31] <KittxyRose> ok
#1576 [16:31] <mattym> ??> KittxyRose launcher/log
#1577 [16:31] <Odysseius> KittxyRose, Two seconds please.
#1578 [16:31] <Absol> KittxyRose: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1579 [16:32] <KittxyRose> ok
#1580 [16:32] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1581 [16:32] * Korfi2Go [webchat@aftr-95-222-25-149.unity-media.net] has quit. (Quit: webchat.esper.net)
#1582 [16:33] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has quit. (Client Quit)
#1583 [16:34] * Bernoully [webchat@isdn-hlr-247-105.tm.net.my] has joined #minecrafthelp
#1584 [16:34] <Bernoully> hi everyone
#1585 [16:34] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has joined #minecrafthelp
#1586 [16:34] <Odysseius> Bernoully, Hello
#1587 [16:34] <Bernoully> I'm playing on my friend's Minecraft Realms server
#1588 [16:34] <Fish_x> Absol i did it now what do i do
#1589 [16:34] <Bernoully> and it says, Outdated server, I'm still on 1.12.2
#1590 [16:35] <Bernoully> so I just have to ask my friend to download 1.13?
#1591 [16:35] <Fish_x> yes because 1.13 is out
#1592 [16:35] <Odysseius> Bernoully, The latest version is 1.13.
#1593 [16:35] <Fish_x> yes
#1594 [16:35] <mattym> Fish_x, Try running the game agin
#1595 [16:35] <Fish_x> okay thank you so much
#1596 [16:35] <Bernoully> ah, my friend's asleep now
#1597 [16:35] <Odysseius> Bernoully, Realms server always run on the latest version
#1598 [16:35] <Odysseius> Bernoully, It is not possible to change it
#1599 [16:35] * Bradyga12 [webchat@cpe-74-75-41-43.maine.res.rr.com] has joined #minecrafthelp
#1600 [16:35] <Bernoully> hmm
#1601 [16:35] <Bernoully> I updated it but I can't enter the realm
#1602 [16:36] <Odysseius> Bernoully, What does it say when you try>
#1603 [16:36] <mattym> Bernoully, The realm owner has to enter once on the new version before it will work
#1604 [16:36] <Bernoully> outdated server! I'm still on 1.12.2
#1605 [16:36] <Bernoully> ah alright
#1606 [16:36] <Bradyga12> excuse me im having trouble downloading the 1.13 update... it says error cant download blahblahblahblah
#1607 [16:36] <Odysseius> Oh right, my bad.
#1608 [16:36] <mattym> ??> Bradyga12 error/download
#1609 [16:36] <Bernoully> thanks for the help
#1610 [16:36] <Absol> Bradyga12: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1611 [16:37] <Bradyga12> ty absol
#1612 [16:37] <Bernoully> also, one more question before I go
#1613 [16:37] <Odysseius> Bernoully, Sure
#1614 [16:37] <Bernoully> all the rivers and oceans I have in my realms server now, will they be updated to the new 1.13?
#1615 [16:37] <Bernoully> or I have to discover new chunks
#1616 [16:38] <Fish_x> Absol it didnt work
#1617 [16:38] <Odysseius> Bernoully, I'm fairly certain the new blocks will only appear in new chunks
#1618 [16:38] <Fish_x> it still does the same thing
#1619 [16:38] <Odysseius> Bernoully, The fish and mobs, however, may appear in old chunks as well.
#1620 [16:38] <Bernoully> ah I see, that's what I needed
#1621 [16:38] <Bernoully> thanks for all the help
#1622 [16:39] <Odysseius> Bernoully, You're welcome, have a nice day
#1623 [16:39] <Bernoully> you too
#1624 [16:39] <Fish_x> it still does the same thing
#1625 [16:39] * Bernoully [webchat@isdn-hlr-247-105.tm.net.my] has quit. (Quit: webchat.esper.net)
#1626 [16:39] <Fish_x> Absol it still does the same thing
#1627 [16:39] * SWedishThins [webchat@47.144.91.66] has joined #minecrafthelp
#1628 [16:39] <mattym> Fish_x, Can you get a copy of the latest log
#1629 [16:39] <Odysseius> Fish_x, What is the exact crash message?
#1630 [16:40] <SWedishThins> when i try and launch the new 1.13 update is says cant find java runtime
#1631 [16:40] * KittxyRose [webchat@68.168.198.22] has quit. (Quit: webchat.esper.net)
#1632 [16:40] <mattym> SWedishThins, Read what Absol wrote to you when you entered the chat.
#1633 [16:40] <Fish_x> it says An unexpected issue has occurred and the game has crashed. We're sorry for the inconvenience.
#1634 [16:41] <Odysseius> ??> Fish_x launcher/log
#1635 [16:41] <Absol> Fish_x: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1636 [16:41] * Resuz [webchat@angling-grain.volia.net] has quit. (Quit: webchat.esper.net)
#1637 [16:41] <SWedishThins> how do i fix it?
#1638 [16:41] <mattym> SWedishThins, The instructions Absol wrote when you joined the chat
#1639 [16:42] <SWedishThins> i dont see Absol?
#1640 [16:43] <Fish_x> Absol https://paste.ubuntu.com/p/n7rFfHv9mC/
#1641 [16:43] <SWedishThins> what do i do with that text?
#1642 [16:43] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#1643 [16:43] <thelounge27> That didn't work either
#1644 [16:44] <Odysseius> SWedishThins, Two second please.
#1645 [16:44] <Odysseius> thelounge27, Restart your Router, then try again.
#1646 [16:44] <SWedishThins> ok
#1647 [16:44] * Webchat_10669 [webchat@host86-157-232-229.range86-157.btcentralplus.com] has joined #minecrafthelp
#1648 [16:44] <Odysseius> SWedishThins, If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1649 [16:44] * TinyMemeLord [webchat@modemcable070.34-19-135.mc.videotron.ca] has joined #minecrafthelp
#1650 [16:44] <SWedishThins> ok ill try that
#1651 [16:45] * TinyMemeLord [webchat@modemcable070.34-19-135.mc.videotron.ca] has quit. (Client Quit)
#1652 [16:46] <SWedishThins> it worked thanks!
#1653 [16:46] <mattym> Fish_x, Thats all it shows now?
#1654 [16:47] <Fish_x> +mattym yes
#1655 [16:47] * thelounge57 [webchat@192.157.126.99] has joined #minecrafthelp
#1656 [16:47] * Webchat_10669 [webchat@host86-157-232-229.range86-157.btcentralplus.com] has quit. (Client Quit)
#1657 [16:47] <mattym> ??> Fish_x launcher/log-txt
#1658 [16:47] <Absol> Fish_x: We need to see your full launcher log, which is created in the game directory.
#1659 [16:47] <Absol> Fish_x: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1660 [16:47] <thelounge57> I am having trouble getting onto mc
#1661 [16:47] <Odysseius> thelounge57, What's the trouble?
#1662 [16:48] <thelounge57> how do I send images, first of all?
#1663 [16:48] <thelounge57> I need to show you
#1664 [16:48] <Odysseius> ??> thelounge57 imgur
#1665 [16:48] <Absol> thelounge57: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#1666 [16:48] <thelounge57> k
#1667 [16:48] <Fish_x> @Absol it says that theres no folder with that
#1668 [16:49] * VanDaMan [webchat@cpe-198-72-141-54.socal.res.rr.com] has joined #minecrafthelp
#1669 [16:49] <mattym> Fish_x, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1670 [16:49] <Fish_x> yes i have an antivirus program
#1671 [16:50] <mattym> Fish_x, Which one?
#1672 [16:50] <Fish_x> Avast Secureline VPN
#1673 [16:50] <VanDaMan> When I try and run minecraft 1.13 it immediately freezes when i start it
#1674 [16:50] <thelounge57> nvm
#1675 [16:50] <thelounge57> my friend can help
#1676 [16:50] <Odysseius> ??> VanDaMan launcher/log
#1677 [16:50] * thelounge57 [webchat@192.157.126.99] has quit. (Client Quit)
#1678 [16:50] <Absol> VanDaMan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1679 [16:50] * dickou [webchat@ip-11.net-89-3-212.rev.numericable.fr] has joined #minecrafthelp
#1680 [16:50] * Absol kicked dickou from #minecrafthelp (Reason: ickou :Keep it civilized, you are just a human being)
#1681 [16:51] <Odysseius> ouch
#1682 [16:51] <mattym> Fish_x, Check the highlighted info here, and see if you can change those settings https://bugs.mojang.com/browse/MCL-3959
#1683 [16:52] * thelounge27 [webchat@c-73-35-108-45.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1684 [16:52] <VanDaMan> https://paste.ubuntu.com/p/FNgbP5DqT7/ and then it stops responding
#1685 [16:52] <VanDaMan> seemingly for no reason
#1686 [16:53] <mattym> VanDaMan, Is it freezing up basically as soon as you have hit the Play button on the launcher?
#1687 [16:53] * Israell2304 [webchat@66.232.187.245] has joined #minecrafthelp
#1688 [16:53] <VanDaMan> it gets to the title screen and then the background moves for a split second and then it freezes
#1689 [16:54] <mattym> ??> VanDaMan tools/hjt
#1690 [16:54] <Absol> VanDaMan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1691 [16:54] <Absol> VanDaMan: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1692 [16:55] <VanDaMan> https://g.redd.it/khnw9f7uvra11.gif?fm=mp4&mp4-fragmented=false&s=1ad57e56aa4f5bfb461103d734d63e2d
#1693 [16:55] <Fish_x> my avast is all set...
#1694 [16:55] <VanDaMan> thats a gif of what happens
#1695 [16:55] <Fish_x> i am not sure why it is not working
#1696 [16:56] * skwarkey [webchat@cpe-96-28-26-158.kya.res.rr.com] has joined #minecrafthelp
#1697 [16:56] <mattym> Fish_x, Is the VPN on?
#1698 [16:56] <skwarkey> unable to locate java run time
#1699 [16:56] <Fish_x> yes
#1700 [16:56] <skwarkey> anyone else have this issue?
#1701 [16:56] * superremi [webchat@ADijon-652-1-192-164.w90-56.abo.wanadoo.fr] has joined #minecrafthelp
#1702 [16:56] <mattym> Fish_x, Turn it off, then try the reinstall again
#1703 [16:56] <superremi> bonjour
#1704 [16:57] * Fish_x [webchat@pool-96-249-243-164.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1705 [16:57] <skwarkey> hello
#1706 [16:57] <skwarkey> anyone help?
#1707 [16:57] <Odysseius> ??> skwarkey launcher/jvm
#1708 [16:57] <Absol> skwarkey: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1709 [16:57] <mattym> skwarkey, Yes, which is why the info on how to fix it shows up the moment you entered.
#1710 [16:57] <superremi> hello
#1711 [16:57] * Brunjo [webchat@108-220-48-166.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1712 [16:57] <Odysseius> superremi, Hello
#1713 [16:57] <Brunjo> Java wont start on my pc
#1714 [16:57] <superremi> i have lost my email account
#1715 [16:57] <Odysseius> Brunjo, What is the exact error message?
#1716 [16:57] <Brunjo> Unable to start Java.
#1717 [16:57] <Odysseius> ??> Brunjo launcher/jvm
#1718 [16:57] * skwarkey [webchat@cpe-96-28-26-158.kya.res.rr.com] has quit. (Client Quit)
#1719 [16:57] <Absol> Brunjo: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1720 [16:57] <VanDaMan> how do i run minecraft as an administrator
#1721 [16:58] <mattym> VanDaMan, Read the instructions again.
#1722 [16:58] <mattym> VanDaMan, The instructions are not to be done in Minecraft.
#1723 [16:58] <Odysseius> superremi, Do you still know what the email address was?
#1724 [16:58] <Brunjo> its off
#1725 [16:58] <VanDaMan> i know how do i run it as administrator do i run the launcher as administrator?
#1726 [16:58] <superremi> i don't no
#1727 [16:58] <Odysseius> superremi, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#1728 [16:59] <mattym> VanDaMan, Read what I just said
#1729 [16:59] <Odysseius> superremi, account/trans-id
#1730 [16:59] <Odysseius> superremi, account/send-email
#1731 [16:59] <Odysseius> err
#1732 [16:59] * JamesSkye [webchat@69-92-108-40.cpe.cableone.net] has joined #minecrafthelp
#1733 [16:59] <VanDaMan> mattym, it doesnt help
#1734 [16:59] <Odysseius> ??> superremi account/trans-id
#1735 [16:59] <Absol> superremi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1736 [16:59] <Odysseius> ??> superremi account/send-email
#1737 [16:59] <Absol> superremi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1738 [16:59] <Absol> superremi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1739 [16:59] <mattym> ??> VanDaMan tools/hjt
#1740 [16:59] <Absol> VanDaMan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1741 [16:59] <Absol> VanDaMan: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1742 [16:59] <superremi> ok thanks
#1743 [16:59] <JamesSkye> can someone help me with something?
#1744 [16:59] <Odysseius> VanDaMan, There are two lines to the instructions.
#1745 [16:59] <Brunjo> it still isn't working
#1746 [16:59] <Odysseius> JamesSkye, What with?
#1747 [17:00] <JamesSkye> when i try to launch minecraft 1.13
#1748 [17:00] <Odysseius> ??> Brunjo launcher/reinst/win
#1749 [17:00] <Absol> Brunjo: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1750 [17:00] <Absol> Brunjo: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1751 [17:00] <JamesSkye> it says Unable to locate the Java runtime.
#1752 [17:00] <Odysseius> ??> JamesSkye launcher/jvm
#1753 [17:00] <Absol> JamesSkye: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1754 [17:00] <VanDaMan> its a yes or no theres no system scan thing
#1755 [17:00] <VanDaMan> are you sure youre talking about windows 10
#1756 [17:01] <mattym> VanDaMan, Yes
#1757 [17:01] <mattym> VanDaMan, What is a yes or no?
#1758 [17:01] <Odysseius> VanDaMan, On this one, you press "I Accept": https://i.imgur.com/3ugJIwu.png
#1759 [17:01] <Brunjo> can I uninstall through settings?
#1760 [17:01] <JamesSkye> ill try restarting it and see what happens
#1761 [17:01] <VanDaMan> okay...
#1762 [17:01] <VanDaMan> so i ran the launcher as administrator and it worked
#1763 [17:01] <VanDaMan> perfectly
#1764 [17:02] <Odysseius> Brunjo, Maybe, it's better to open "Programs and Features", it should be on the right side on the "Apps & Features" page
#1765 [17:02] <JamesSkye> ok
#1766 [17:02] <JamesSkye> its working now
#1767 [17:02] <JamesSkye> thank you!
#1768 [17:03] * TinyMemeLord [webchat@modemcable070.34-19-135.mc.videotron.ca] has joined #minecrafthelp
#1769 [17:03] <TinyMemeLord> I have a problem with minecraft stopping to respond on the main menu
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#1773 [17:04] <Odysseius> TinyMemeLord, Try to start the game in administrator mode.
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#1776 [17:05] <TinyMemeLord> it worked
#1777 [17:05] <TinyMemeLord> thx
#1778 [17:05] <superremi> i don't have the transaction id
#1779 [17:05] <Odysseius> huh
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#1781 [17:06] <superremi> odysseius
#1782 [17:06] <Odysseius> superremi, Contact them without it, they will give you further instructions on how to proceed.
#1783 [17:06] <superremi> okey
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#1787 [17:19] * Webchat_87849 [webchat@209.6.71.169] has joined #minecrafthelp
#1788 [17:21] <Webchat_87849> Hi, I just downloaded the 1.13 Java edition update and it corrupted my creative world. Is it possible to keep a creative world in the new edition?
#1789 [17:21] <Odysseius> Webchat_87849, What do you mean by "corrupted"?
#1790 [17:22] * brunjo [webchat@108-220-48-166.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1791 [17:22] <Webchat_87849> It says the world is corrupted when I try to open it
#1792 [17:22] <brunjo> I cant launch Minecraft java and it says im sighned in in another game
#1793 [17:22] <Odysseius> brunjo, Restart your PC, then try again.
#1794 [17:22] <Odysseius> Webchat_87849, Did you ever use third party programs to edit the world?
#1795 [17:23] <brunjo> I did already
#1796 [17:23] <brunjo> no
#1797 [17:23] <brunjo> i restarted
#1798 [17:23] <Odysseius> brunjo, What is the exact error message?
#1799 [17:23] <Webchat_87849> I open up my creative world and I am in the same spot I was but none of my blocks are there
#1800 [17:23] <brunjo> Unable to start Java.
#1801 [17:23] <Odysseius> brunjo, Are you sure that is the full error message?
#1802 [17:24] <brunjo> yes
#1803 [17:24] <Odysseius> brunjo, You just said something about being signed into another game.
#1804 [17:24] <Webchat_87849> I have the same items in my inventory but my entire creative world is gone, instead there are new Ice blocks in the way of my creations.
#1805 [17:25] <Odysseius> Webchat_87849, Did you ever use third party programs to edit the world?
#1806 [17:25] * Israell2304 [webchat@66.232.187.245] has quit. (Quit: webchat.esper.net)
#1807 [17:25] <Webchat_87849> No
#1808 [17:25] <brunjo> it says i am alredy signed in ad i select start anyway but it doesn't work
#1809 [17:25] <Odysseius> ??> brunjo tools/hjt
#1810 [17:25] <Absol> brunjo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1811 [17:25] <Absol> brunjo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1812 [17:26] <Webchat_87849> I have not used third party programs, only the Java edition
#1813 [17:26] <brunjo> system scan?
#1814 [17:26] * gabboman [webchat@46.234.159.194] has joined #minecrafthelp
#1815 [17:26] <gabboman> hey guys, remember the bug i had this morning? java certificate storage related
#1816 [17:26] <gabboman> just came here to say that
#1817 [17:27] <Odysseius> brunjo, Yes, please follow the instructions Absol gave you.
#1818 [17:27] <Webchat_87849> After I downloaded and tried to open my world it said something like "do you want to backup in case it gets corrupted" and I said yes
#1819 [17:27] <brunjo> i don't know how to scan my system, im on windows 10
#1820 [17:27] <Odysseius> brunjo, Please follow the instructions Absol gave you, there are two lines to it.
#1821 [17:27] <Webchat_87849> And I still cant get it to open
#1822 [17:27] <webrosc> brunjo, read what Absol said and follow that
#1823 [17:28] <brunjo> that option doesn't pop up
#1824 [17:28] <webrosc> <Absol> brunjo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1825 [17:28] <webrosc> <Absol> brunjo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1826 [17:28] <webrosc> brunjo, both parts ^^
#1827 [17:29] <Webchat_87849> I backed up my creative world but I still cant open it
#1828 [17:29] <Odysseius> webrosc, Select the old version of the world, click "Edit" instead of opening it, and click "Optimize World".
#1829 [17:29] <webrosc> Odysseius, bad auto name fill there
#1830 [17:29] <Odysseius> indeed
#1831 [17:29] <Odysseius> Webchat_87849, Select the old version of the world, click "Edit" instead of opening it, and click "Optimize World".
#1832 [17:30] <brunjo> when i select run as administrator it says "allow Minecraft to make changes to your computer" and i select "yes" then the launcher starts running
#1833 [17:30] <webrosc> brunjo, minecraft? should be running hijackthis
#1834 [17:31] <brunjo> ?
#1835 [17:31] <webrosc> brunjo, are you reading ALL of the instructions? like the bit that says download a program to run?
#1836 [17:31] <Odysseius> brunjo, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1837 [17:31] <Odysseius> brunjo, Please tell me when you have downloaded the program.
#1838 [17:32] <brunjo> i did it
#1839 [17:33] <Odysseius> brunjo, Locate the prgogram in your Download folder, and run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1841 [17:33] <Odysseius> *program
#1842 [17:34] <Webchat_87849> When I tried to "optimize world" it says "Failed , 0% "
#1843 [17:34] <Odysseius> ??> Webchat_87849 launcher/log
#1844 [17:34] <Absol> Webchat_87849: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1845 [17:34] <Odysseius> Webchat_87849, If your log is not open yet, restart the game with the log open, and try to convert the world again
#1846 [17:35] <brunjo> https://paste.ubuntu.com/
#1847 [17:36] <Odysseius> brunjo, there should be more to the link, make sure you press "Paste!"
#1848 [17:36] <brunjo> do i need to log in?
#1849 [17:36] <brunjo> https://paste.ubuntu.com/p/dZNxRvPhJ8/
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#1852 [17:37] <Odysseius> brunjo, Remove PremierOpinion.
#1853 [17:37] <brunjo> what?
#1854 [17:37] <brunjo> uninstall it?
#1855 [17:37] <Odysseius> brunjo, It's a program on your PC. Alternatively, you can use this program to get rid of it:
#1856 [17:37] <Odysseius> ??> brunjo av/adwcleaner
#1857 [17:37] <Absol> brunjo: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1858 [17:37] <Absol> brunjo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1859 [17:38] <brunjo> i uninstalled it through settings
#1860 [17:39] <Odysseius> brunjo, Please also run ADWCleaner
#1861 [17:39] * ivanFvP [webchat@dynamic-ip-1814983149.cable.net.co] has joined #minecrafthelp
#1862 [17:39] <brunjo> ok
#1863 [17:39] <ivanFvP> hi
#1864 [17:40] <Odysseius> ivanFvP, Hello
#1865 [17:40] <brunjo> its downloading
#1866 [17:40] <ivanFvP> my problem is that you do not want to open the 1.1.3
#1867 [17:40] <Webchat_87849> Hi I did the log : https://paste.ubuntu.com/p/z9fBVxJvZJ/
#1868 [17:40] <Odysseius> ivanFvP, Do you mean 1.13?
#1869 [17:40] <brunjo> i just completed the scan
#1870 [17:40] <Odysseius> Webchat_87849, Is that after you tried to convert the world?
#1871 [17:41] <ivanFvP> @Odysseius yes
#1872 [17:41] <webrosc> brunjo, you did a full scan with adwcleaner in a split second, impressive, you sure you really did it?
#1873 [17:42] <brunjo> yes, it is showing scan results
#1874 [17:42] <Odysseius> brunjo, It also required a restart, so please make sure you do a full scan.
#1875 [17:42] <Webchat_87849> What do you mean by convert the world?
#1876 [17:42] <Odysseius> brunjo, Remove all of them.
#1877 [17:42] <Odysseius> brunjo, All the results it shows you
#1878 [17:42] <brunjo> select clean and remove all?
#1879 [17:42] <Odysseius> Webchat_87849, Sorry, optimize world
#1880 [17:42] <webrosc> yes
#1881 [17:42] <ivanFvP> says that it was not possible to find the java runtime
#1882 [17:42] <Webchat_87849> YEs
#1883 [17:42] <Odysseius> Webchat_87849, Please optimize the world like I said earlier, and as soon as it crashes, copy the log
#1884 [17:42] <Odysseius> ??> ivanFvP launcher/jvm
#1885 [17:42] <Absol> ivanFvP: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1886 [17:43] <brunjo> Odysseius do i select clean and repair all?
#1887 [17:43] <webrosc> brunjo, yes
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#1889 [17:45] <Webchat_87849> After I optimize the world I get this message https://paste.ubuntu.com/p/c3GnTsMTwm/
#1890 [17:45] <ivanFvP> I'm new to minecraft as you can configure the java executable
#1891 [17:46] <Odysseius> Webchat_87849, Please copy the whole log.
#1892 [17:46] <Odysseius> ??> ivanFvP launcher/jvm
#1893 [17:46] <Absol> ivanFvP: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1894 [17:46] <Odysseius> ivanFvP, Please follow the instructions Absol just gave you.
#1895 [17:47] <Odysseius> ivanFvP, it may help to set the launcher to "English" to follow the instructions easier.
#1896 [17:47] <ivanFvP> ok
#1897 [17:48] <Webchat_87849> How about now?https://paste.ubuntu.com/p/twZzQ9Nkyh/
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#1899 [17:49] <ivanFvP> yes, thanks, it worked
#1900 [17:49] <nick> Hello
#1901 [17:49] * nick is now known as Guest68536
#1902 [17:50] <Odysseius> Guest68536, Hello
#1903 [17:50] <Guest68536> Can you help me?
#1904 [17:50] <Odysseius> Guest68536, With what?
#1905 [17:50] <ivanFvP> thank you, they helped me a lot, thank you for your attention
#1906 [17:50] <Guest68536> Im having issues with my profiles security questions
#1907 [17:50] <Odysseius> ivanFvP, You're welcome, have a nice day.
#1908 [17:50] <Odysseius> Guest68536, What issues exactly?
#1909 [17:50] <Guest68536> Ive changed them and they still ask the same ones
#1910 [17:51] <Webchat_87849> Anyone know how to fix this? https://paste.ubuntu.com/p/twZzQ9Nkyh/
#1911 [17:51] <Odysseius> Guest68536, Contact Mojang about that with your transaction ID.
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#1913 [17:51] <Odysseius> ??> Guest68536 account/trans-id
#1914 [17:51] <Absol> Guest68536: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1915 [17:51] <Odysseius> ??> Guest68536 account/send-email
#1916 [17:51] <Absol> Guest68536: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1917 [17:51] <webrosc> Webchat_87849, this is upgrading an old 1.12 world to 1.13 right?
#1918 [17:51] <Absol> Guest68536: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1919 [17:51] <Webchat_87849> Yes
#1920 [17:51] <Odysseius> webrosc, And you also never used any mods in the world, correct?
#1921 [17:51] <Odysseius> argh
#1922 [17:51] <Odysseius> Webchat_87849, And you also never used any mods in the world, correct?
#1923 [17:52] <Webchat_87849> nope
#1924 [17:52] <webrosc> Webchat_87849, does 1.13 work with a new world? and what Odysseius said
#1925 [17:52] <Webchat_87849> 1.13 does work, although it replaced all my blocks with new ice blocks and stuff
#1926 [17:52] <webrosc> Webchat_87849, also was the world pure 1.12 or did you use it in snapshots?
#1927 [17:53] <Webchat_87849> I only used it in java 1.12
#1928 [17:53] <Odysseius> Webchat_87849, Please create a new bug report on the bug tracker: https://bugs.mojang.com/
#1929 [17:53] <Webchat_87849> no mods or texture packs
#1930 [17:53] <webrosc> can you also make another world in 1.12, then try it in 1.13, to make sure its that world, not your game
#1931 [17:53] <Webchat_87849> ok thanks
#1932 [17:53] <Odysseius> Webchat_87849, Please include the log you just created for me, as well as the world itself. If you can't attach it to the report directly, please choose an alternative way of uploading.
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#1934 [17:54] <Odysseius> Webchat_87849, Please also try webrosc's suggestion first before reporting it to the tracker.
#1935 [17:54] <brunjo> Odysseius I restarted and cleaned my computer
#1936 [17:54] <Odysseius> brunjo, Have you tried running the game yet?
#1937 [17:55] <brunjo> no
#1938 [17:55] <brunjo> IT WORKS
#1939 [17:55] <brunjo> THANK OYU
#1940 [17:55] <Webchat_87849> How would I create a world in 1.12?
#1941 [17:55] <brunjo> YOU
#1942 [17:55] <Odysseius> ??> Webchat_87849 launcher/change-version
#1943 [17:55] <Absol> Webchat_87849: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#1944 [17:57] <brunjo> Odysseius thank you so much!!!!!!!!!!!!!
#1945 [17:58] <Odysseius> brunjo, You're welcome, have a nice day.
#1946 [17:58] <brunjo> You too buddy!
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#1969 [18:04] <Webchat_87849> So I made a test world in 1.12 and then tried it in 1.13 and it worked.
#1970 [18:04] <Webchat_87849> But my creative world still doesnt
#1971 [18:04] <Odysseius> Webchat_87849, Report it to the tracker in that case please
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#1981 [18:09] <Wignut0011> Hello. Is there a known bug that introduces client/server related lag on singleplayer?
#1982 [18:09] * thelounge32 [webchat@c-73-185-27-70.hsd1.ca.comcast.net] has joined #minecrafthelp
#1983 [18:09] <Wignut0011> Just updated to 1.13 and I'm getting that issue
#1984 [18:10] <thelounge32> Hhello
#1985 [18:10] <mattym> Wignut0011, Make sure you used the optimize world option on any worlds you opened, and have updated any graphics drivers.
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#1987 [18:10] <Odysseius> thelounge32, Hello
#1988 [18:10] <Wignut0011> Yup, they are all up to date and I was getting those issues on a new world
#1989 [18:10] <Odysseius> Wignut0011, Mojang has been notified of this issue.
#1990 [18:11] <Odysseius> Wignut0011, It is a very rare issue for only a few people.
#1991 [18:11] <thelounge32> Hi im trying to get on minecraft java edition and it says error btw i have windows 10
#1992 [18:11] <Odysseius> thelounge32, What error?
#1993 [18:11] <thelounge32> it just says error
#1994 [18:12] <thelounge32> error:(
#1995 [18:12] <webrosc> thelounge32, were you on before?
#1996 [18:12] <Wignut0011> Well that sucks. I have snooper settings on and my minecraft account has the same username as here
#1997 [18:12] <Odysseius> thelounge32, Any other text than that?
#1998 [18:12] <mattym> thelounge32, It never just says error, there will be more info.
#1999 [18:12] <thelounge32> Error details: The system cannot find the path specific
#2000 [18:13] <thelounge32> it says that
#2001 [18:13] <mattym> thelounge32, What else
#2002 [18:13] <thelounge32> Filename on disk: jre1.8.0_144
#2003 [18:13] <thelounge32> Path: C:/Program Files\Java\jre1.8.0_144 Exists: false
#2004 [18:14] <Odysseius> ??> thelounge32 launcher/jvm
#2005 [18:14] <Absol> thelounge32: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#2006 [18:14] * langkid1 [~langkid1@2604:180:0:ce:5f69:7263::] has joined #minecrafthelp
#2007 [18:14] <thelounge32> ok
#2008 [18:15] * Darthnear [webchat@187.112.125.127.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#2009 [18:15] <Darthnear> hello !
#2010 [18:15] <Darthnear> someone help me please !
#2011 [18:16] <Odysseius> Darthnear, What with?
#2012 [18:16] <webrosc> hello Darthnear, help with what?
#2013 [18:16] <Darthnear> When I go make my minecraft account, a mistake, and something to try again
#2014 [18:17] <webrosc> Darthnear, do you mean on the website?
#2015 [18:17] * degen [webchat@137-118-137-121.wilkes.net] has joined #minecrafthelp
#2016 [18:17] <Darthnear> Yes, i loggin in site, but give of error ever !
#2017 [18:17] <webrosc> what error exactly?
#2018 [18:18] <Darthnear> I'm speak portuguese, sorry..
#2019 [18:18] <degen> Hey I got an email sent to reset my pw, then it took me to the migration for my account which i thought id already done, then wouldn't work. every time I entered the info it just stayed there
#2020 [18:18] <degen> and my login info doesn't work
#2021 [18:18] <mattym> degen, Did you request a password reset?
#2022 [18:19] <degen> yes mattym
#2023 [18:19] <mattym> degen, What is your ingame username?
#2024 [18:19] <degen> got the email and used the link, and it seemed to work
#2025 [18:19] <degen> omgdegen
#2026 [18:19] <degen> email is omgdegen@gmail.com
#2027 [18:19] <degen> my account was stolen at some point but i thought i had gotten it back
#2028 [18:19] <degen> i haven't used it in some time
#2029 [18:19] * Israell2304 [webchat@66.232.187.245] has joined #minecrafthelp
#2030 [18:19] <mattym> degen, It still shows your account as unmigrated.
#2031 [18:19] <Wignut0011> Sorry to bug you guys again but I just got an update notification 3 mins ago for Java and I'm no longer having the issue. Might want to hold on to that info.
#2032 [18:20] <degen> okay mattym, it had taken me to the migration page but every time i entered my info it just sat there
#2033 [18:20] <mattym> degen, So you cannot reset the password unless you migrate.
#2034 [18:20] <webrosc> degen, in future remember not to just give out info before being asked, this chat can't access accounts fully and you just put your email into a public chat
#2035 [18:20] <thelounge32> excuse me how do i setup the java executible
#2036 [18:20] <degen> apologies, can you provide a link to migrate/
#2037 [18:20] <mattym> degen, Did you check your email for the migration confirmation
#2038 [18:20] <webrosc> thelounge32, re read the instructions from Absol and folow them
#2039 [18:21] <degen> i got the pw reset email but no migration email let me double check
#2040 [18:21] <Darthnear> When I try to log in, give this erro, please help meAn error has prevented processing. Try again
#2041 [18:21] <mattym> thelounge32, Leave it off as instructed
#2042 [18:21] <webrosc> degen, no worries, just a reminder to be careful :)
#2043 [18:21] * Wignut0011 [webchat@c-71-199-40-16.hsd1.ut.comcast.net] has quit. (Quit: webchat.esper.net)
#2044 [18:21] <degen> sure thing, thanks webrosc
#2045 [18:22] <mattym> degen, The reset email, is just for the Mojang account. You need to log into the site with that Mojang account, and migrate the game to it.
#2046 [18:22] <mattym> degen, See if you have the migration option when logged into account.mojang.com/me
#2047 [18:22] * thelounge32 [webchat@c-73-185-27-70.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2048 [18:22] <webrosc> Darthnear, what error?
#2049 [18:22] <mattym> degen, If you dont see the Migrate option on that page, try here https://account.mojang.com/migrate
#2050 [18:23] <degen> mattym it worked! thanks so much
#2051 [18:23] <mattym> ??> Darthnear tools/hjt
#2052 [18:23] <Absol> Darthnear: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2053 [18:23] <Absol> Darthnear: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2054 [18:24] <Darthnear> It's not a problem with the download but rather with login!
#2055 [18:25] * Webchat_36416 [webchat@96-18-200-63.cpe.cableone.net] has joined #minecrafthelp
#2056 [18:25] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has joined #minecrafthelp
#2057 [18:25] <Angelina4> hi the new update just came out and it won't let me play it
#2058 [18:25] <Odysseius> Angelina4, Why not?
#2059 [18:26] <Angelina4> I don't know
#2060 [18:26] <Odysseius> Angelina4, Well, what happens when you try?
#2061 [18:26] <Angelina4> it says unable to download riptide, or swim, it says something different every time
#2062 [18:27] <Angelina4> Unable to save download. riptide2.ogg its says that or something else
#2063 [18:27] <Odysseius> ??> Angelina4 error/download
#2064 [18:27] <Absol> Angelina4: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#2065 [18:28] <Darthnear> Algum moderador brasileiro
#2066 [18:28] <Darthnear> ?
#2067 [18:28] * benjimen [webchat@c-73-185-27-70.hsd1.ca.comcast.net] has joined #minecrafthelp
#2068 [18:28] <webrosc> Darthnear, English please
#2069 [18:28] <mattym> Darthnear, Follow the instructions Absol gave you.
#2070 [18:28] <benjimen> hello
#2071 [18:28] <Odysseius> benjimen, Hello
#2072 [18:28] <webrosc> benjimen, did you do as you were told?
#2073 [18:28] <benjimen> my game crashes every time i try to join
#2074 [18:29] * Darthnear [webchat@187.112.125.127.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#2075 [18:29] <benjimen> yeah
#2076 [18:29] <webrosc> benjimen, yes, can't find java, and did you complete the instructions EXACTLY
#2077 [18:29] <Odysseius> benjimen, What's the full error message?
#2078 [18:30] <benjimen> The game crashed whilst initializing game
#2079 [18:30] <benjimen> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#2080 [18:30] <Odysseius> ah
#2081 [18:30] <webrosc> ah a new crash
#2082 [18:30] <Odysseius> ??> benjimen win/dxdiag
#2083 [18:30] <Angelina4> what do I do with the link...undownload everything
#2084 [18:30] <Absol> benjimen: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2085 [18:30] <Odysseius> webrosc, it's the new PFnA
#2086 [18:30] <Odysseius> Angelina4, Including Bytefence?
#2087 [18:30] <Webchat_36416> Hi
#2088 [18:31] <Odysseius> Webchat_36416, Hello
#2089 [18:31] <Webchat_36416> I was wondering if there is a way to find out the email associated with a minecraft account
#2090 [18:31] <mattym> Webchat_36416, There is not.
#2091 [18:31] <Odysseius> Webchat_36416, Contacting Mojang with your transaction ID is the only way.
#2092 [18:31] <Webchat_36416> My main account is setup with my yahoo email, but I'm not sure which email I used for my alt
#2093 [18:31] <Webchat_36416> Where would I find my transaction ID?
#2094 [18:32] <Odysseius> ??> Webchat_36416 account/trans-id
#2095 [18:32] <Absol> Webchat_36416: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#2096 [18:32] <Odysseius> ??> Webchat_36416 account/send-email
#2097 [18:32] <Absol> Webchat_36416: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#2098 [18:32] <Absol> Webchat_36416: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#2099 [18:32] <Webchat_87849> I had my problem with my creative world and submitted it, it says I am on "snapshot 1.13." Is that the update?
#2100 [18:32] * Angelina4 [webchat@c-24-23-51-211.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2101 [18:33] <Webchat_36416> Do you know if it's possible to register two minecraft accounts with the same email?
#2102 [18:33] <webrosc> Webchat_87849, snapshot 1.13 would be the version before the new realise
#2103 [18:33] <webrosc> release*
#2104 [18:33] <Odysseius> webrosc, Not for regular accounts, no.
#2105 [18:33] <Odysseius> Webchat_36416, Not for regular accounts, no.
#2106 [18:34] <Odysseius> Webchat_87849, There is currently a bug which treats 1.13 as a snapshot in certain circumstances. You can just ignore the message.
#2107 [18:34] * HersheySteve [webchat@38.64.200.224] has joined #minecrafthelp
#2108 [18:34] <Webchat_36416> They are both Mojang
#2109 [18:34] <Webchat_87849> so the release of 1.13 might fix a bug like my creative world?
#2110 [18:34] <HersheySteve> Hello?
#2111 [18:34] <Odysseius> Webchat_87849, 1.13 is the release of 1.13.
#2112 [18:35] <webrosc> HersheySteve, hello, how can we help you?
#2113 [18:35] <Webchat_87849> so it is not out yet for anyone?\
#2114 [18:35] <Webchat_87849> just the snapshot is?
#2115 [18:35] <HersheySteve> I have tried to play Minecraft with the 1.13 update but it is giving me an error.
#2116 [18:36] <webrosc> HersheySteve, what error?
#2117 [18:36] <Odysseius> Webchat_87849, It is out, there is a bug in that version.
#2118 [18:36] <Odysseius> webrosc, Could you please try and attach the world to your report?
#2119 [18:36] <webrosc> Webchat_87849, sounds like they forgot to change a line of code
#2120 [18:36] <Odysseius> Webchat_87849, Could you please try and attach the world to your report?
#2121 [18:36] <HersheySteve> It says "Unable to save download. cy_gb.json"
#2122 [18:36] <Odysseius> ??> HersheySteve error/download
#2123 [18:36] <Absol> HersheySteve: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#2124 [18:36] <Webchat_87849> It said the file was too big
#2125 [18:37] <webrosc> Webchat_87849, you would need to upload it to somewhere else and provide a link
#2126 [18:37] <HersheySteve> I have done that
#2127 [18:37] <Odysseius> Webchat_87849, In that case, please find another upload service to upload it, and provide a link in your report.
#2128 [18:37] <Odysseius> HersheySteve, Have you removed all programs from that list?
#2129 [18:37] <HersheySteve> Yes
#2130 [18:37] <webrosc> HersheySteve, and you removed any problematic software, like bytefence?
#2131 [18:37] <HersheySteve> Yes, I made sure
#2132 [18:38] <webrosc> ??> HersheySteve tools/hjt
#2133 [18:38] <Absol> HersheySteve: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2134 [18:38] <Absol> HersheySteve: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2135 [18:38] <benjimen> ok so i finished with that am i suppose to give you the the url from the ubuntu
#2136 [18:38] <webrosc> benjimen, yes
#2137 [18:39] <benjimen> https://paste.ubuntu.com/p/q2rJK2r2wQ/
#2138 [18:39] <benjimen> thats my url
#2139 [18:39] <Odysseius> benjimen, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#2140 [18:39] <webrosc> benjimen, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2141 [18:39] <webrosc> ah beaten to it
#2142 [18:39] <benjimen> oh ok
#2143 [18:40] * benjimen [webchat@c-73-185-27-70.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2144 [18:40] <webrosc> benjimen, even downgrading OS your computer is ancient
#2145 [18:40] <webrosc> :/ too slow again
#2146 [18:40] * e_l1997 [~quassel@2.70.211.196.mobile.tre.se] has quit. (Read error: Connection reset by peer)
#2147 [18:45] * Webchat_87849 [webchat@209.6.71.169] has quit. (Quit: webchat.esper.net)
#2148 [18:49] * Webchat_36416 [webchat@96-18-200-63.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
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#2151 [18:51] * Seyten [webchat@pool-96-245-176-199.phlapa.fios.verizon.net] has joined #minecrafthelp
#2152 [18:51] <Seyten> hello?
#2153 [18:52] * piotrex43 [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has joined #minecrafthelp
#2154 [18:52] <Seyten> im having an error when i click to launch button on the launcher, it stops loading abruptly and says "unable to locate java runtime"
#2155 [18:53] <Odysseius> ??> Seyten launcher/jvm
#2156 [18:53] <Absol> Seyten: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#2157 [18:53] <Seyten> ahh okay
#2158 [18:53] <Seyten> thank you so much
#2159 [18:53] <Seyten> bless ya soul
#2160 [18:53] * Seyten [webchat@pool-96-245-176-199.phlapa.fios.verizon.net] has quit. (Client Quit)
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#2163 [19:15] * monkeyboy [webchat@cpe-104-172-36-160.socal.res.rr.com] has joined #minecrafthelp
#2164 [19:15] <monkeyboy> hello?
#2165 [19:15] <Odysseius> monkeyboy, Hello
#2166 [19:15] <monkeyboy> so, is this where we ask for help?
#2167 [19:15] <Odysseius> monkeyboy, Yes.
#2168 [19:15] <monkeyboy> alright
#2169 [19:15] <monkeyboy> i'm having an issue with 1.13
#2170 [19:16] <Odysseius> monkeyboy, What issue?
#2171 [19:16] <monkeyboy> attempting to create a new world in the "Latest Release" version of 1.13 causes the game to crash
#2172 [19:16] <Odysseius> ??> monkeyboy launcher/log
#2173 [19:16] <Absol> monkeyboy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2174 [19:16] <Odysseius> monkeyboy, Please copy the log after the game crashed
#2175 [19:16] * Webchat_07177 [webchat@96-18-200-63.cpe.cableone.net] has joined #minecrafthelp
#2176 [19:16] <monkeyboy> hmm
#2177 [19:16] <Webchat_07177> hi
#2178 [19:17] <Odysseius> Webchat_07177, Hello
#2179 [19:17] <monkeyboy> I'm on a different computer
#2180 [19:17] <monkeyboy> lemme see if i can transfer the log file
#2181 [19:17] <Odysseius> monkeyboy, It would be easier to come into this chatroom from the affected computer.
#2182 [19:17] <Webchat_07177> I forgot the password to my Mojang account and I never verified the email so I was wondering if there was a way to send a new verification email
#2183 [19:18] <monkeyboy> brb
#2184 [19:18] <monkeyboy> brb
#2185 [19:18] * monkeyboy [webchat@cpe-104-172-36-160.socal.res.rr.com] has left #minecrafthelp
#2186 [19:18] <mattym> Webchat_07177, Contact Mojang as you were previously told to.
#2187 [19:18] <Odysseius> Webchat_07177, Please refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#2188 [19:19] <Odysseius> Webchat_07177, Due to the current summer holidays, reply times are longer than usual.
#2189 [19:19] * monkeyboy [webchat@cpe-104-172-36-160.socal.res.rr.com] has joined #minecrafthelp
#2190 [19:19] <monkeyboy> i'm back
#2191 [19:19] <monkeyboy> i have the log here, or would you rather see the crash report?
#2192 [19:20] <Odysseius> monkeyboy, Both would be perfect, please put them on the pasting website Absol will give you in a second, seperatelyh.
#2193 [19:20] <Odysseius> ??> monkeyboy paste
#2194 [19:20] <Absol> monkeyboy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#2195 [19:20] <monkeyboy> thanks
#2196 [19:20] <monkeyboy> one sec
#2197 [19:20] <Webchat_07177> When I went to contact them they suggested different pages for help and one of them matched my issue https://help.mojang.com/customer/portal/articles/542001 and on that page there is a link and it says to "Click here to have the Mojang account email verification re-sent. If you are already verified, another email will not be sent." but when I click
#2198 [19:20] <Webchat_07177> ed the link it only took me to the Mojang login screen
#2199 [19:21] * Gemzkebab [webchat@cpe-101-190-1-56.nb03.nsw.asp.telstra.net] has joined #minecrafthelp
#2200 [19:21] <monkeyboy> here's the latest log: https://paste.ubuntu.com/p/TsDZVXBD8z/
#2201 [19:21] <mattym> Webchat_07177, If you have made and used an account, then yes you have already verified.
#2202 [19:22] <monkeyboy> and heres the crash log: https://paste.ubuntu.com/p/gddSmZ8cNm/
#2203 [19:22] <Webchat_07177> oh okay
#2204 [19:22] <Gemzkebab> Hello guys I have an old mc account and ive sent my transaction ID to upgrade my account so I can play but I still have had no respose. Are they really back-logged or something? Whats going on...
#2205 [19:22] <mattym> Gemzkebab, https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#2206 [19:22] <Odysseius> Gemzkebab, Due to the current summer holidays, reply times are longer than usual.
#2207 [19:23] <Gemzkebab> cant you guys do anything lol?
#2208 [19:23] <Odysseius> Gemzkebab, No, as we do not work for Mojang.
#2209 [19:23] <Gemzkebab> ok thanks odysseius
#2210 [19:23] <monkeyboy> I should probably mention, this crash only occurs when using the "Latest Release" of 1.13, but world generation works fine on the "Latest Snapshot" of 1.13
#2211 [19:23] * Gemzkebab [webchat@cpe-101-190-1-56.nb03.nsw.asp.telstra.net] has quit. (Client Quit)
#2212 [19:24] <Odysseius> monkeyboy, So it doesn't work in 1.13, but it does in 1.13-pre10?
#2213 [19:25] <monkeyboy> yes...
#2214 [19:25] <mattym> monkeyboy, You have the old Java runtime being used, the launcher should have updated that for you.
#2215 [19:25] <mattym> monkeyboy, Alternatively try the following
#2216 [19:25] <mattym> ??> monkeyboy launcher/jvm
#2217 [19:25] <Absol> monkeyboy: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#2218 [19:26] <monkeyboy> ok
#2219 [19:26] <monkeyboy> lemme try
#2220 [19:27] * Webchat_07177 [webchat@96-18-200-63.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#2221 [19:28] <monkeyboy> ok, its working now
#2222 [19:28] <monkeyboy> thanks for the help, mattym and Absol
#2223 [19:28] <monkeyboy> thanks for the help, mattym and Absol
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#2225 [19:31] * Phonic [webchat@c-73-67-251-43.hsd1.or.comcast.net] has joined #minecrafthelp
#2226 [19:32] <Phonic> Once I launch Minecraft, it shows mojang like usual, goes to the title screen then freezes. It just started happening once i moved to 1.13
#2227 [19:35] <mattym> ??> Phonic av/adwcleaner
#2228 [19:35] <Absol> Phonic: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#2229 [19:35] <Absol> Phonic: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#2230 [19:36] * degen [webchat@137-118-137-121.wilkes.net] has quit. (Quit: webchat.esper.net)
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#2233 [19:41] <Phonic> i downloaded the clean up tool and although it cleaned up 2 things, it still didnt fix the problem
#2234 [19:41] <mattym> ??> Phonic launcher/log
#2235 [19:41] <Absol> Phonic: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2236 [19:41] <mattym> Phonic, Make sure to grab the log after the issue has occured
#2237 [19:42] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#2238 [19:43] <Extreme> 122222333333333333333333333333333333333333333333333333333333333333333333333333333333333333 12
#2239 [19:43] <Extreme> 45
#2240 [19:44] <mattym> Either a head or pet just hit the keyboard
#2241 [19:45] <Phonic> i checked the logs after the issue and it acts like i didnt even launch minecraft
#2242 [19:47] * TheDomFather [webchat@162.218.166.93] has joined #minecrafthelp
#2243 [19:47] <TheDomFather> I am having issues it keeps saying pixel format not accelerated yet all my drives are up to date
#2244 [19:48] <webrosc> ??> TheDomFather win/dxdiag
#2245 [19:48] <Absol> TheDomFather: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2246 [19:48] <TheDomFather> i did that one second and ill get the link,
#2247 [19:50] <TheDomFather> http://paste.ubuntu.com/p/ztH7wfDZxM/
#2248 [19:50] <webrosc> you have no drivers
#2249 [19:50] <webrosc> not upto date drivers
#2250 [19:50] <TheDomFather> but when i scan for hardware changes it say sup to dat
#2251 [19:50] <webrosc> well on your onboard gpu
#2252 [19:51] <TheDomFather> if anyone uses teamviewer, id be more than willing to let htem control and help me get this resolved
#2253 [19:51] <webrosc> download the latest amd drivers from amd website, and install them
#2254 [19:51] <TheDomFather> its been an ongoing thing and i know nothing about how to fix it
#2255 [19:52] <webrosc> or leave :/
#2256 [19:52] * TheDomFather [webchat@162.218.166.93] has joined #minecrafthelp
#2257 [19:52] <TheDomFather> idk what happened i got booted
#2258 [19:53] <TheDomFather> but does anyone know how to fix or are willing to hit teamviewer with me to help fix i
#2259 [19:53] <webrosc> download the latest amd drivers from amd website, and install them
#2260 [19:53] <TheDomFather> ok one sec
#2261 [19:53] <TheDomFather> amd driver autodetect yea?
#2262 [19:54] <webrosc> can try that, if not you will need to manually get them
#2263 [19:54] <webrosc> auto detects don't always work
#2264 [19:54] <webrosc> and windows driver update thing is TOTALLY useless
#2265 [19:55] <TheDomFather> yea under my dxdiag it just says microsoft basic display driver
#2266 [19:55] <webrosc> thats a ms placeholder driver
#2267 [19:56] <TheDomFather> what does that mean
#2268 [19:56] <webrosc> a basic driver
#2269 [19:58] <TheDomFather> ahh ok okay its getting the auto thing now, also undr dx diag it says graphics drvice drive error code 43 dont know if that means anything
#2270 [19:58] <mattym> Basically that there was no driver for it
#2271 [19:58] <webrosc> it means your drivers are bad/not installed
#2272 [19:58] * piotrex43 [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has quit. (Quit: What's this big red button?)
#2273 [19:59] <webrosc> the amd autodetect may fix it
#2274 [19:59] <mattym> If it doesnt get hung up on the hybrid one
#2275 [19:59] <TheDomFather> i hope so cause this is very frustrating. it worked for quite a while then stopped
#2276 [20:00] <TheDomFather> especially with the new 1.13 update
#2277 [20:00] * Gamus [webchat@238.sub-174-216-33.myvzw.com] has joined #minecrafthelp
#2278 [20:00] <webrosc> if not https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064 thats a link to the radeon software for your gpu
#2279 [20:01] <Gamus> Minecraft 1.13 (not responding)
#2280 [20:01] <webrosc> did you reinstall windows or mess with anything? as drivers going away like that isn't normal
#2281 [20:02] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#2282 [20:03] <Gamus> After launching minecraft, it begins to load but once the main menu appears, it stops responding.
#2283 [20:03] <webrosc> Gamus, the launcher, or the game?
#2284 [20:03] <Gamus> The game
#2285 [20:05] <Gamus> webrosc the game
#2286 [20:05] <webrosc> ??> Gamus launcher/log
#2287 [20:05] <Absol> Gamus: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2288 [20:05] <TheDomFather> no i didnt reinstall windows, webrosc im doing hte amd drives now , ill hush so you can helpt his guy
#2289 [20:06] <webrosc> TheDomFather, once they install, reboot then try minecraft
#2290 [20:07] <TheDomFather> okie
#2291 [20:08] <TheDomFather> also it says nividia graphics too so does that mean two different graphic cards or one the physical and one digital
#2292 [20:08] <Gamus> Absol https://paste.ubuntu.com/p/QWsmSCK7JW/
#2293 [20:11] <Phonic> +mattym https://paste.ubuntu.com/p/QWsmSCK7JW/plain/
#2294 [20:11] <Gamus> webrosc https://paste.ubuntu.com/p/QWsmSCK7JW/ has my log files
#2295 [20:12] <mattym> ??> Phonic win/reinst
#2296 [20:12] <Absol> Phonic: You may need to reinstall the locally installed files that Minecraft puts into place.
#2297 [20:12] <Absol> Phonic: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#2298 [20:13] <TheDomFather> says downlading insaller update for me win so fingers crossed
#2299 [20:13] * despacito [webchat@c-73-93-33-247.hsd1.ca.comcast.net] has joined #minecrafthelp
#2300 [20:14] <despacito> hello. im back again. i was here a couple days ago because my game kept crashing with the Java SE Binary isn't working
#2301 [20:14] <despacito> i was told to uninstall synapse which worked
#2302 [20:14] <despacito> but now the message is back
#2303 [20:15] <Phonic> just to make sure i am doing this right, i delete everything except for saves? Absol
#2304 [20:16] <mattym> Yes
#2305 [20:17] <Gamus> Absol webrosc for whatever reason, Minecraft worked this time. It is fully functional again. Not sure what happened but thanks for your time
#2306 [20:18] <webrosc> Gamus, ah good, sorry was getting food
#2307 [20:18] <despacito> does anyone know how to fix the Java SE binary error?
#2308 [20:18] * kingcobbler77 [webchat@96-8-156-152.block0.gvtc.com] has joined #minecrafthelp
#2309 [20:19] <kingcobbler77> hello my account was hacked by my liitle sister and she has changed all my log info is thee a way to get it back without her email
#2310 [20:19] <webrosc> ??> kingcobbler77 account/hacked
#2311 [20:19] <Absol> kingcobbler77: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#2312 [20:19] <Absol> kingcobbler77: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#2313 [20:20] <kingcobbler77> what if i can not find it can i use my gamer tag and in place ogf that
#2314 [20:20] <webrosc> put in what you can, and Mojang will work with you
#2315 [20:21] <kingcobbler77> i have an eamil i used with the account
#2316 [20:21] <kingcobbler77> is there like a phone number i can call mojang at
#2317 [20:21] <webrosc> btw, having sister change details/screw up your account isn't hacking
#2318 [20:21] <webrosc> and no they don't have a call line
#2319 [20:21] <Phonic> Absol didnt work
#2320 [20:22] <kingcobbler77> i did not have her do it she did it while i was not home
#2321 [20:22] <mattym> ??> Phonic tools/hjt
#2322 [20:22] <Absol> Phonic: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2323 [20:22] <Absol> Phonic: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2324 [20:22] <kingcobbler77> she went in my computer and changed it to her email
#2325 [20:23] <despacito> hello
#2326 [20:23] <webrosc> kingcobbler77, still not hacking, but either way, Mojang can fix it
#2327 [20:23] <TheDomFather> you guys are stuck with me still it says preparing my graphics card lol
#2328 [20:23] * despacito is now known as despacito2
#2329 [20:23] <despacito2> my messages are gray. not sure if they're sending
#2330 [20:24] * webrosc eats food
#2330 [20:24] <TheDomFather> i see ya despacito2
#2331 [20:24] * TheDomFather bangs his head
#2331 [20:24] <despacito2> oh
#2332 [20:24] <despacito2> does anyone know how to fix the Java SE Binary error message
#2333 [20:24] <despacito2> game keeps crashing.
#2334 [20:25] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has joined #minecrafthelp
#2335 [20:25] <kingcobbler77> webrosc how i do not have my id or purchase id
#2336 [20:25] <Phonic> https://paste.ubuntu.com/p/smvQvhD8s4/plain/
#2337 [20:25] <mattym> despacito2, When exactly does the error show up?
#2338 [20:25] <fishbones> Just want to mention that I haven't played Minecraft in a good while, so sorry if this is a stupid question. Anyway, I reinstalled Minecraft today to play the new update, and when I tired to launch it, the game came up with the Mojang screen and then crashed as soon as the menu popped up. After adjusting my resolution I was able to make it to the m
#2339 [20:25] <fishbones> ain menu, but when I opened the menu to adjust my settings the game had a distorted screen and then crashed again. I uninstalled and reinstalled Java as well, still nothing. Anybody else having this problem or otherwise know how to fix it?
#2340 [20:26] <despacito2> when I hit play (latest release), it loads up the game then freezes then crashes with that message
#2341 [20:26] <mattym> Phonic, Uninstall Evolve then try the game again.
#2342 [20:26] <mattym> ??> despacito2 tools/hjt
#2343 [20:26] <Absol> despacito2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2344 [20:26] <Absol> despacito2: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2345 [20:26] <mattym> ??> fishbones win/dxdiag
#2346 [20:26] <Absol> fishbones: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2347 [20:27] <fishbones> Alright, thank you
#2348 [20:27] <despacito2> https://paste.ubuntu.com/p/cRXs7cqHR6/
#2349 [20:27] <webrosc> kingcobbler77, i have no idea, but i can not see into your mind and why you didn't keep the transaction id safe
#2350 [20:27] <Phonic> still isnt working
#2351 [20:28] <mattym> Phonic, Did you completely uninstall Evolve?
#2352 [20:28] <Phonic> yes
#2353 [20:28] <mattym> Phonic, You may need to restart the computer then try the game again.
#2354 [20:28] <Phonic> alright
#2355 [20:28] <TheDomFather> it says installing webrosc i think we are getting somewhere
#2356 [20:28] * Phonic [webchat@c-73-67-251-43.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#2357 [20:28] <mattym> ??> despacito2 av/adwcleaner
#2358 [20:28] <Absol> despacito2: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#2359 [20:28] <Absol> despacito2: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#2360 [20:29] <despacito2> brb m8s
#2361 [20:29] <TheDomFather> okay the error i got you guys is raedon software has not been installed error 1603 a genderal error has occured
#2362 [20:30] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has joined #minecrafthelp
#2363 [20:30] * Phonic [webchat@c-73-67-251-43.hsd1.or.comcast.net] has joined #minecrafthelp
#2364 [20:31] * despacito2 [webchat@c-73-93-33-247.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2365 [20:31] <Phonic> didnt fix the problem
#2366 [20:32] <mattym> ??> Phonic launcher/log-txt
#2367 [20:32] <fishbones> Ok so I got the Ubuntu pastebin here: https://paste.ubuntu.com/p/vQ38r7RDzM/
#2368 [20:32] <Absol> Phonic: We need to see your full launcher log, which is created in the game directory.
#2369 [20:32] <Absol> Phonic: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2370 [20:32] <mattym> fishbones, Ok, one moment
#2371 [20:33] <Eldina> Minecraft 1.13 seems to be freezing immediately after launching it. It's eating CPU, but freezes as it hits the menu screen. https://paste.ubuntu.com/p/gnqXpbydnB/
#2372 [20:33] <mattym> fishbones, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%207%20-%2064
#2373 [20:33] <mattym> ??> Eldina tools/hjt
#2374 [20:33] <Absol> Eldina: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2375 [20:33] <Absol> Eldina: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2376 [20:34] <fishbones> Ok, downloading
#2377 [20:34] <Phonic> https://paste.ubuntu.com/p/s9NnhGPnWZ/plain/
#2378 [20:34] <TheDomFather> what do i do for the error that the amd installer gave me
#2379 [20:34] <TheDomFather> error 1603
#2380 [20:35] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#2381 [20:35] <webrosc> TheDomFather, was that from the auto detect?
#2382 [20:35] <TheDomFather> yea
#2383 [20:35] <webrosc> TheDomFather, https://support.amd.com/en-us/kb-articles/Pages/KB1603.aspx
#2384 [20:36] <mattym> Phonic, You have nvdia hardware right?
#2385 [20:36] <Phonic> yes
#2386 [20:36] <mattym> Phonic, Can you open up the Geforce Experience program.
#2387 [20:36] <Phonic> alright
#2388 [20:36] <Phonic> its open
#2389 [20:36] <mattym> Phonic, In it, go to the settings section, the gear icon, and when there check the general tab.
#2390 [20:36] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has joined #minecrafthelp
#2391 [20:37] <fishbones> ok, I'm back
#2392 [20:37] <Phonic> ok
#2393 [20:37] <mattym> fishbones, Did you install the driver?
#2394 [20:37] <fishbones> its installing now
#2395 [20:37] <mattym> Phonic, On the general tab, is the ingame overlay turned on?
#2396 [20:37] <Phonic> no
#2397 [20:38] <mattym> Phonic, Ok keep that off, and are you on a desktop or laptop?
#2398 [20:38] <Phonic> laptop
#2399 [20:38] <mattym> Phonic, Ok, also go to the game tab, make sure both Battery Boost and Whisper Mode are also off.
#2400 [20:39] <Phonic> it says ready, does that mean its on?
#2401 [20:39] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has quit. (Quit: webchat.esper.net)
#2402 [20:39] <mattym> Phonic, No, on the left select the Game tab, then make sure those settings are off.
#2403 [20:39] <Phonic> oh i see, it was on
#2404 [20:40] * despacito2 [webchat@c-73-93-33-247.hsd1.ca.comcast.net] has joined #minecrafthelp
#2405 [20:40] <despacito2> you guys are something else
#2406 [20:40] <despacito2> thanks for the help
#2407 [20:40] <mattym> Phonic, Turn both off, also back on the general tab make sure the ingame overlay is off for its setting, not just the info tab
#2408 [20:40] <TheDomFather> dumb question am i allowed to give someone here permission to use team viewer with me?
#2409 [20:40] <despacito2> im convinced you guys wrote minecraft
#2410 [20:40] <Phonic> alright its now off
#2411 [20:40] <mattym> Phonic, Ok, check the game again
#2412 [20:41] <fishbones> it's installed now
#2413 [20:41] <webrosc> TheDomFather, its not a minecraft issue, but and AMD issue, do as the link i posted says, then try to install the drivers again
#2414 [20:41] <mattym> TheDomFather, As the articles suggests, you likely need to make sure you have run through all of the Windows Updates before running the AMD driver install
#2415 [20:41] <webrosc> despacito2, nope we are mostly just people who like to help
#2416 [20:41] <mattym> fishbones, Try the game again
#2417 [20:41] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has joined #minecrafthelp
#2418 [20:41] * ohjoy [webchat@47.182.63.134] has joined #minecrafthelp
#2419 [20:41] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has quit. (Client Quit)
#2420 [20:42] <Phonic> didn't work
#2421 [20:42] <fishbones> nope, still crashed
#2422 [20:42] <despacito2> well shoot maybe you guys like to help again haha
#2423 [20:42] <despacito2> its not working again
#2424 [20:42] <ohjoy> I am on mac os and my legacy launcher no longer works. the new launcher immediately closes. help!
#2425 [20:42] * CoeSun [webchat@c-73-16-124-76.hsd1.me.comcast.net] has joined #minecrafthelp
#2426 [20:43] * CoeSun [webchat@c-73-16-124-76.hsd1.me.comcast.net] has quit. (Client Quit)
#2427 [20:43] <mattym> ohjoy, Uninstall the game from the Applications folder, then make sure your Macs firewall is off, and in the System Settings make sure downloads from all sources are enabled.
#2428 [20:43] <mattym> ohjoy, Then re-download the launcher from minecraft.net
#2429 [20:43] <mattym> despacito2, Whats it doing now?
#2430 [20:43] <despacito2> same thing but i figured out the trigger
#2431 [20:44] <mattym> fishbones, You may need to restart the PC after the driver install completed.
#2432 [20:44] <TheDomFather> okay so i did the first part and it says taht it cannot find the path specified
#2433 [20:44] <despacito2> it's discord.
#2434 [20:44] <fishbones> ok, ill be back then
#2435 [20:44] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has quit. (Quit: webchat.esper.net)
#2436 [20:44] <TheDomFather> sooo ima try step too
#2437 [20:44] <despacito2> it only happens when i open up discord
#2438 [20:44] <webrosc> then don't open discord
#2439 [20:44] <mattym> despacito2, Yeah on some systems Discord doesnt play nice, just keep it off when playing Minecraft.
#2440 [20:44] <despacito2> i ended all processes for discord then it opens up again
#2441 [20:44] <despacito2> oh man
#2442 [20:45] <despacito2> so none of you use discord as comms? im new to PC and discord is all i know
#2443 [20:45] <mattym> despacito2, Like I said, it doesn't play nice with some systems. Works for most people.
#2444 [20:45] <ohjoy> thanks! will try that!
#2445 [20:46] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has joined #minecrafthelp
#2446 [20:46] <mattym> ??> Phonic win/dxdiag
#2447 [20:46] * phuoc [webchat@static.vnpt.vn] has joined #minecrafthelp
#2448 [20:46] <Absol> Phonic: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2449 [20:46] <despacito2> well sucks for me then. hopefully discord has an update that will maybe fix this for me
#2450 [20:46] <despacito2> thank you
#2451 [20:46] <phuoc> chao
#2452 [20:46] * despacito2 [webchat@c-73-93-33-247.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#2453 [20:46] <phuoc> hallo
#2454 [20:46] <phuoc> heloo
#2455 [20:47] <webrosc> hello phuoc , how can we help you?
#2456 [20:47] <phuoc> Why can not I go to the game?
#2457 [20:47] <Eldina> Oh my goodness, you're right. Discord does stop the game processes.
#2458 [20:47] <TheDomFather> webrosc when i type the dism/online/cleanup-image/restore health it says the option is unknow. but i got the other one going
#2459 [20:47] <webrosc> Phonic, no idea, can you explain your issue in more detail
#2460 [20:48] * Eldina [webchat@dynamic-acs-24-144-140-126.zoominternet.net] has quit. (Client Quit)
#2461 [20:48] <phuoc> at sao is not?
#2462 [20:48] <mattym> Phonic, May as well also make sure Discord isn't causing your issue.
#2463 [20:48] <webrosc> TheDomFather, you would need AMD support to help there as this is a minecraft support
#2464 [20:48] <mattym> webrosc, Last message was to wrong person
#2465 [20:48] * Double_07 [webchat@99-159-28-173.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#2466 [20:49] * phuoc [webchat@static.vnpt.vn] has quit. (Client Quit)
#2467 [20:49] <Phonic> https://paste.ubuntu.com/p/CJJCGsZn9f/
#2468 [20:49] <webrosc> ah yh, my bad
#2469 [20:49] <TheDomFather> ah ok
#2470 [20:49] <mattym> Phonic, See my last message about Discord.
#2471 [20:50] <webrosc> Phonic, disregard what i said about more detail
#2472 [20:51] <Phonic> closing discord worked, wish i knew it was that easy
#2473 [20:51] <Phonic> all good webrosc
#2474 [20:51] <Phonic> i appreciate all the help guys
#2475 [20:51] * Phonic [webchat@c-73-67-251-43.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#2476 [20:52] <Double_07> For like 2 weeks now, after I launch the game, it stops responding. Sits in the "Not Responding" page for up to 5 minutes, then crashes and takes me to the launcher again. I already tried uninstalling and reinstalling the game, it did nothing. I got on it earlier today after the update. Nothing since. :(
#2477 [20:52] <mattym> ??> Double_07 launcher/log-txt
#2478 [20:52] <Absol> Double_07: We need to see your full launcher log, which is created in the game directory.
#2479 [20:52] <Absol> Double_07: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#2480 [20:55] <ohjoy> installed it on mac os again after closing firewall and changing downloads to all sources. it downloaded and went into the application folder well, but the launcher still "unexpectedly quit". I heard that the legacy launcher is no longer working, either. when i try and use it, the launcher closes and gives a dyld: symol not found: error.
#2481 [20:56] <mattym> ohjoy, Yeah, with the latest updates the legacy launcher is completely depreciated.
#2482 [20:56] <mattym> ohjoy, What version of macOS are you on?
#2483 [20:56] <Double_07> https://paste.ubuntu.com/p/BBPXyttx25/
#2484 [20:56] <ohjoy> 10.8.5
#2485 [20:57] <ohjoy> Also on latest java
#2486 [20:57] <mattym> ohjoy, Unfortunately the minimum requirements is now OSX 10.9 or newer.
#2487 [20:57] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has joined #minecrafthelp
#2488 [20:57] <ohjoy> let me see if i can update
#2489 [20:58] <fishbones> hey, just wanted to let you know that after i restarted it works as it should. thanks so much!
#2490 [20:58] <mattym> fishbones, Enjoy.
#2491 [20:58] * fishbones [webchat@c-76-117-250-71.hsd1.nj.comcast.net] has quit. (Client Quit)
#2492 [20:58] <mattym> Double_07, Do you have Discord running?
#2493 [20:59] <Double_07> Yea
#2494 [20:59] <mattym> Double_07, Make sure the Overlay feature in discord is off, and then try the game again.
#2495 [20:59] <TheDomFather> okay i am going to go call amd see if that helps ill keep yal posted
#2496 [21:01] <Double_07> tysm, I don't know what overlay changes but it worked XD
#2497 [21:08] * xDarkShaddowPvp [webchat@71-80-231-175.dhcp.mghl.ca.charter.com] has joined #minecrafthelp
#2498 [21:09] <xDarkShaddowPvp> what does it mean by Unable to save download. fire_crackle3.ogg
#2499 [21:09] <xDarkShaddowPvp> ?
#2500 [21:09] <webrosc> xDarkShaddowPvp, uninstall bytefence
#2501 [21:10] <xDarkShaddowPvp> rilly
#2502 [21:10] <xDarkShaddowPvp> is that all
#2503 [21:10] <webrosc> ??> error/download
#2504 [21:10] * xDarkShaddowPvp [webchat@71-80-231-175.dhcp.mghl.ca.charter.com] has quit. (Client Quit)
#2505 [21:16] * TheVividCoyote [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#2506 [21:16] * kinggizz [webchat@pool-173-66-164-148.washdc.fios.verizon.net] has joined #minecrafthelp
#2507 [21:16] <TheVividCoyote> hello?
#2508 [21:16] <TheVividCoyote> anyone here?
#2509 [21:17] <webrosc> depends why you want someone
#2510 [21:17] <TheVividCoyote> because i am having trouble with launching minecraft 1.13
#2511 [21:17] <TheVividCoyote> but i can launch anything before that
#2512 [21:17] <webrosc> what problem exactly?
#2513 [21:18] <TheVividCoyote> it just immediately crashes
#2514 [21:18] <TheVividCoyote> it starts at black screen on java for 10 secs then crashes
#2515 [21:18] <kinggizz> my minecraft crashes as soon as i try to join a realms/server for 1.13
#2516 [21:19] <webrosc> ??> TheVividCoyote launcher/log
#2517 [21:19] <Absol> TheVividCoyote: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2518 [21:19] <webrosc> kinggizz, does it give a crash log or anything?
#2519 [21:19] <kinggizz> all it says is GAME CRASH
#2520 [21:20] <TheVividCoyote> yeah
#2521 [21:20] <TheVividCoyote> im on nmac btw
#2522 [21:20] <webrosc> it would say more than that
#2523 [21:20] <kinggizz> An unexpected issue occurred and the game has crashed. We're sorry for the inconvienence.
#2524 [21:20] <TheVividCoyote> yes
#2525 [21:20] <kinggizz> ^thats all
#2526 [21:20] <webrosc> TheVividCoyote, ah, i have 0 mac knowledge
#2527 [21:20] <webrosc> kinggizz, follow what Absol said above
#2528 [21:21] <webrosc> TheVividCoyote, though the launcher should be the same
#2529 [21:21] <webrosc> should still get a log
#2530 [21:22] * Webchat_76432 [webchat@71-85-18-229.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#2531 [21:23] <kinggizz> https://paste.ubuntu.com/p/mQmQTPWdFW/ is all i get before it crashes
#2532 [21:24] <webrosc> kinggizz, you had resources packs on 1.12?
#2533 [21:24] <kinggizz> no
#2534 [21:24] <kinggizz> only custom ones that servers use
#2535 [21:24] <webrosc> reinstall minecraft
#2536 [21:24] <kinggizz> i already have, twice
#2537 [21:24] <webrosc> ah, then you did
#2538 [21:24] <kinggizz> tried both of my drives
#2539 [21:24] <webrosc> remove the packs
#2540 [21:24] <TheVividCoyote> here is my launch log from whoever wanted it
#2541 [21:24] <TheVividCoyote> https://paste.ubuntu.com/p/RYrGcrqdTj/
#2542 [21:25] <TheVividCoyote> its the problem im having
#2543 [21:25] <webrosc> TheVividCoyote, reinstall minecraft fully
#2544 [21:25] <TheVividCoyote> i tried that
#2545 [21:25] <kinggizz> deleted all texture packs, didnt fix :(
#2546 [21:26] <TheVividCoyote> it did nothing
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#2548 [21:26] <TheVividCoyote> maybe its my graphic card?
#2549 [21:26] <TheVividCoyote> idrk
#2550 [21:27] * emily [webchat@dsl-173-206-6-30.tor.primus.ca] has joined #minecrafthelp
#2551 [21:27] <TheVividCoyote> when i reinstalled it there were missing files so i entered a command in the terminal to get them back, the launcher only lets me play 1.12.2 and below but no snapshots and dosnt lemme play 1.13
#2552 [21:27] <emily> so I cant get into Minecraft because it says it cant locate the Java runtime what does this mean
#2553 [21:28] <webrosc> ??> emily launcher/jvm
#2554 [21:28] <Absol> emily: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#2555 [21:28] <webrosc> TheVividCoyote, kinggizz i'm a little out of touch with the issues so not sure what next sorry
#2556 [21:29] <kinggizz> alright thnx 4 trying
#2557 [21:29] <webrosc> its prob something simple i'm missing
#2558 [21:29] <TheVividCoyote> theres a command you can enter in terminal to reinstall the content for minecraft
#2559 [21:30] <TheVividCoyote> to make it able to run minecraft
#2560 [21:30] <emily> I have no idea what that means, I haven't used Minecraft in years so I have no idea how to navigate around the new launcher or launcher settings
#2561 [21:30] * Caffeinwarrior [webchat@ip-6-20-203-109.eidsiva.net] has joined #minecrafthelp
#2562 [21:30] <TheVividCoyote> are you on mac or windows
#2563 [21:31] <emily> me? Windows
#2564 [21:31] <webrosc> TheVividCoyote, thats irrevelent as its a launcher setting
#2565 [21:32] * Caffeinwarrior [webchat@ip-6-20-203-109.eidsiva.net] has quit. (Client Quit)
#2566 [21:32] <webrosc> emily, goto the launch options button, click advanced setting tab to turn it on, then click the profile you are using, make sure the java executable setting is off
#2567 [21:33] <webrosc> green is on, grey of off
#2568 [21:35] <emily> ok ill try that
#2569 [21:38] <emily> when I turn on advanced settings all it says is that "this enables changing advanced java settings when you add a new launch option. changing these may cause the game to malfunction" then I push okay then nothing happens it doesn't let me do anything else
#2570 [21:39] <emily> ok I think I figured it out thanks
#2571 [21:39] * kinggizz [webchat@pool-173-66-164-148.washdc.fios.verizon.net] has joined #minecrafthelp
#2572 [21:39] <kinggizz> im back
#2573 [21:39] <kinggizz> now getting this in my logs if anyone understands
#2574 [21:39] <kinggizz> Unknown custom packed identifier: minecraft:register
#2575 [21:39] <kinggizz> 22:39:03 cqs Unknown custom packed identifier: minecraft:register
#2576 [21:40] <kinggizz> last thing i get before crash
#2577 [21:40] * Zook546 [webchat@r74-192-45-217.vctrcmta01.vctatx.tl.dh.suddenlink.net] has joined #minecrafthelp
#2578 [21:41] <Zook546> Hello?
#2579 [21:41] <TheVividCoyote> hello
#2580 [21:42] <Zook546> Are you support???
#2581 [21:42] <TheVividCoyote> maybe
#2582 [21:42] <TheVividCoyote> but i can help
#2583 [21:42] <TheVividCoyote> i am experienced
#2584 [21:42] <Zook546> This is my error
#2585 [21:42] * kinggizz [webchat@pool-173-66-164-148.washdc.fios.verizon.net] has quit. (Client Quit)
#2586 [21:42] <Zook546> Hold on
#2587 [21:43] <TheVividCoyote> k
#2588 [21:43] <webrosc> ??> TheVividCoyote scold/pm
#2589 [21:43] <Absol> TheVividCoyote: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#2590 [21:43] <Zook546> Ok
#2591 [21:44] <TheVividCoyote> u done
#2592 [21:44] <webrosc> Zook546, what do you need help with?
#2593 [21:44] <Zook546> My error is something about my graphics not supporting OpenGL
#2594 [21:44] <webrosc> ??> Zook546 win/dxdiag
#2595 [21:44] <Absol> Zook546: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2596 [21:44] <Zook546> K
#2597 [21:44] <TheDomFather> ima get you the new log webrosc, i got the driver updated
#2598 [21:45] * Webchat_15853 [webchat@ool-18ba4d87.dyn.optonline.net] has joined #minecrafthelp
#2599 [21:45] <TheVividCoyote> minecraft 1.13 wont launch but version below will
#2600 [21:47] * ImYourMomWebrosc [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#2601 [21:47] <ImYourMomWebrosc> hello
#2602 [21:48] <webrosc> so you think rejoining with a nick to insult someone who was trying to help will get you help faster or something?
#2603 [21:48] <ImYourMomWebrosc> help
#2604 [21:49] <TheVividCoyote> <> ??> webrosc scold/pm
#2605 [21:49] <Webchat_15853> Hi. I need help with an issue regarding a flash drive backup.
#2606 [21:49] <TheDomFather> thevivid i had the sme issue i think its a bug
#2607 [21:49] <webrosc> Webchat_15853, what help exactly?
#2608 [21:50] <TheVividCoyote> u do dom?
#2609 [21:50] <TheVividCoyote> are you on mac?
#2610 [21:50] * ImYourMomWebrosc [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has quit. (Client Quit)
#2611 [21:50] <webrosc> TheVividCoyote, you obviosly don't know how to fix it, and you try to be rude, best you leave
#2612 [21:50] <Zook546> Here https://paste.ubuntu.com/p/S8NDnjTnpw/
#2613 [21:51] <webrosc> Zook546, Unfortunately your graphics hardware is not supported on Windows 10, you will need to downgrade to Windows 7, upgrade your graphics hardware (Not possible on a laptop), or use another computer to play Minecraft.
#2614 [21:51] <TheVividCoyote> no i fixed it. and i have the solution :/
#2615 [21:51] <webrosc> Zook546, but even then your hardware is below the requirement for minecraft
#2616 [21:51] <Zook546> It runs windows 10 like boss
#2617 [21:51] <Zook546> windows ten edition
#2618 [21:52] <webrosc> Zook546, and they are 2 different games in different languages
#2619 [21:52] <Zook546> OOooh
#2620 [21:52] <Zook546> Crap
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#2622 [21:52] * thelounge27 [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#2623 [21:53] <thelounge27> i am having trouble with graphic
#2624 [21:53] <webrosc> thelounge27, really? * thelounge27 (Formerly ImYourMomWebrosc) has joined
#2625 [21:53] <TheDomFather> paste.ubuntu.com/p/5gYnDCX8YD
#2626 [21:54] <TheDomFather> webrosc thats what mine says after updating my driver card
#2627 [21:54] <webrosc> TheDomFather, looks the same as before
#2628 [21:54] <TheVividCoyote> webrosc this is a help center not an argue center -_-
#2629 [21:54] <webrosc> TheVividCoyote, and rudeness/idiocy doesn't gain help
#2630 [21:55] <TheVividCoyote> i dont need help
#2631 [21:55] <TheVividCoyote> i already fixed it
#2632 [21:55] <webrosc> then leave and stop being annoying
#2633 [21:55] <TheVividCoyote> and how am i rude?
#2634 [21:55] * Kraze58 [webchat@c-98-232-238-120.hsd1.or.comcast.net] has joined #minecrafthelp
#2635 [21:55] <Kraze58> hi
#2636 [21:55] <Webchat_15853> Bear with me here; in order to try and fix an issue with graphics, I backed up a world (a download I was working on) to a flash drive, re-installed Minecraft, and put the save file back in place. The problem is, the file on my flash drive seems to be the "factory setting", if you will. All of the work I did on the map is not there; it's as if I ju
#2637 [21:55] <Webchat_15853> st downloaded it.
#2638 [21:56] <TheDomFather> -_- is there a way to like totally wipe the computer back to factory reset 100% before it was broken
#2639 [21:56] <TheDomFather> and see if that work
#2640 [21:56] <webrosc> TheDomFather, there is but is beyond the help we offer here
#2641 [21:56] <thelounge27> thank you Webchat_15853 that fixed my problem :)
#2642 [21:56] <Kraze58> I need help with something when anyone is available
#2643 [21:57] <TheDomFather> okay makes sense so my question is if i do a whole rest. totally
#2644 [21:58] <TheDomFather> could i try that
#2645 [21:58] <TheDomFather> and then report bakc to yall
#2646 [21:58] <webrosc> Kraze58, help with what exactly?
#2647 [21:58] * webr0sc [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#2648 [21:58] <Kraze58> Whenever I start minecraft the launcher fully but as soon as the game pops up it crashes
#2649 [21:59] <TheVividCoyote> thats my prob too
#2650 [21:59] <Kraze58> launches*
#2651 [22:00] * thelounge27 [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2652 [22:00] <webrosc> !kick webr0sc Exit this way
#2653 [22:00] <webr0sc> where
#2654 [22:01] * Andrio kicked webr0sc from #minecrafthelp (Reason: ebr0sc :Don't impersonate us.)
#2655 [22:01] <webrosc> AndrewPH, also TheVividCoyote
#2656 [22:01] <webrosc> Andrio, , also TheVividCoyote
#2657 [22:01] <webrosc> same person
#2658 [22:01] <TheVividCoyote> i impersonated nobody
#2659 [22:02] <TheDomFather> webrosc thank you for all your help ima try to totalyl factory reset and see if that helps
#2660 [22:03] <webrosc> TheDomFather, no problem, soory its not a simple one, fingers crossed you'll get it
#2661 [22:03] * webr0sc [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#2662 [22:03] <webr0sc> your welcome
#2663 [22:03] * TheDomFather [webchat@162.218.166.93] has quit. (Quit: webchat.esper.net)
#2664 [22:03] <Andrio> What welcome?
#2665 [22:03] * webr0sc [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has quit. (Client Quit)
#2666 [22:04] <Webchat_15853> Shouldn't my save file contain all of my edits to the world since downloading it?
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#2668 [22:04] <webrosc> Webchat_15853, ok sorry about that, gimma a sec
#2669 [22:05] <webrosc> Webchat_15853, the save should be at whatever point you were at when it was backed up, if its not then either it got corrupted or you backed up the wrong world
#2670 [22:07] <Webchat_15853> I backed it up about an hour ago.
#2671 [22:07] * Gamus [webchat@238.sub-174-216-33.myvzw.com] has quit. (Quit: webchat.esper.net)
#2672 [22:10] <Webchat_15853> Also it was the only world I had.
#2673 [22:10] <Andrio> Everything is potentially buggy.
#2674 [22:13] <Webchat_15853> I also have an older backup file (which I must have accidentally created) from April. I just don't know how to unzip and recover it.
#2675 [22:14] <Andrio> TheVividCoyote, unfortunately quite a few people get banned from this channel.
#2676 [22:14] <Andrio> if they were banned from EsperNet, we most likely have nothing to do with that.
#2677 [22:15] * TheVividCoyote [webchat@23-123-250-107.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#2678 [22:18] <Webchat_15853> How would I load up the slightly older backup? I keep hitting "extract all" on the compressed file it's in, but my computer does nothing?
#2679 [22:19] <Andrio> Webchat_15853, is it a .zip file?
#2680 [22:19] <Webchat_15853> hold on...
#2681 [22:20] <Webchat_15853> I think so.
#2682 [22:21] <Andrio> Can you open it?
#2683 [22:21] <Webchat_15853> Yes, but it's just blank.
#2684 [22:22] <Andrio> ah...
#2685 [22:25] <Webchat_15853> Can I use it?
#2686 [22:26] <Andrio> Not if it's empty.
#2687 [22:28] <Webchat_15853> What if I unzip it? (And how would I do that?)
#2688 [22:29] * Carl [webchat@cpe-108-183-159-136.maine.res.rr.com] has joined #minecrafthelp
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#2690 [22:29] <Carl> hello?
#2691 [22:30] * thelounge15 [webchat@177.37.235.201] has quit. (Client Quit)
#2692 [22:30] <Carl> i need help
#2693 [22:31] * Carl [webchat@cpe-108-183-159-136.maine.res.rr.com] has quit. (Client Quit)
#2694 [22:31] <Andrio> Webchat_15853, it looks like you have an empty zip file. Unzipping it gives you nothing.
#2695 [22:32] <Andrio> Webchat_15853, unless it's too large to look like it's empty.
#2696 [22:33] * sparkie172 [webchat@24-117-222-121.cpe.cableone.net] has joined #minecrafthelp
#2697 [22:33] <Webchat_15853> Alright, so how about the flash drive. Why is the unedited version of the download on there and not my edits?
#2698 [22:34] * solar [webchat@108-75-191-225.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#2699 [22:34] <solar> hello
#2700 [22:34] <Andrio> Webchat_15853, I'd try checking whether MCEdit shows your edits.
#2701 [22:34] <sparkie172> hello the game gave option to make copy of save before opening in 1.13 where would that copy be?
#2702 [22:34] <Webchat_15853> How do I access that?
#2703 [22:35] <Andrio> ??> Webchat_15853 tools/MCEdit
#2704 [22:35] <Absol> Webchat_15853: If your world got corrupted you can try to repair it with MCEdit. Open the offending world in MCEdit, press 'Ctrl-I' and select 'Repair regions' in the dialogue which pops up. Once this has completed, save your world and exit MCEdit.
#2705 [22:35] <Absol> Webchat_15853: To download MCEdit, go to https://www.mcedit-unified.net/ and choose the version appropriate for your OS.
#2706 [22:36] <Webchat_15853> Are you sure it's corrupted, and that I didn't just save it wrong?
#2707 [22:36] <solar> i need help with my game starting up, i start up the game and the when i get to the title screen, the game stops responding, and then crashing, i cant see the crash report, and it ive tried everything from uninstalling it completely, and reinstalling java, heres whats happening, *mind the backdrop* https://www.youtube.com/watch?v=gtkhB8vXVHY&featur
#2708 [22:36] <solar> e=youtu.be
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#2710 [22:37] <Andrio> Webchat_15853, did you back up the entire save directory?
#2711 [22:38] * sparkie172 [webchat@24-117-222-121.cpe.cableone.net] has joined #minecrafthelp
#2712 [22:39] * Jess [webchat@d104-205-181-14.abhsia.telus.net] has joined #minecrafthelp
#2713 [22:39] <Andrio> ??> solar tools/HJT
#2714 [22:39] <Absol> solar: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2715 [22:39] <Absol> solar: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2716 [22:39] <Webchat_15853> I'm pretty sure I did. The file has a bunch of different sub-files like "playerdata" and "stats" and whatnot.
#2717 [22:40] <Andrio> mm
#2718 [22:43] <solar> Absol running the game as administrator worked, not sure why, but it did
#2719 [22:43] <Webchat_15853> It's a whole bunch of .dat files which I'm guessing is normal. There is also some MCEdit stuff but I can't open them.
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#2723 [22:50] <Tylrt> Hello
#2724 [22:51] <Tylrt> My Minecraft 1.10-1.13 now Doesnt Let me play it crashes when ever i try to play those versions idk why
#2725 [22:57] <Webchat_15853> Okay, so I downloaded MCEdit but it won't launch. It just flashes on my screen for less than a second.
#2726 [22:58] <Andrio> You will need Java to run MCEdit
#2727 [22:59] <Webchat_15853> I have Java.
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#2729 [23:02] <Andrio> ok.
#2730 [23:03] <Webchat_15853> So why won't it run?
#2731 [23:11] <Webchat_15853> You know what, It's late where I am. I'll be back.
#2732 [23:12] * Webchat_15853 [webchat@ool-18ba4d87.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#2733 [23:17] <Andrio> sparkie172, .minecraft/backups
#2734 [23:20] * trolu2005 [webchat@node-mq8.pool-125-24.dynamic.totbb.net] has joined #minecrafthelp
#2735 [23:32] * MinecraftPlayer [webchat@104.156.210.130] has joined #minecrafthelp
#2736 [23:32] <MinecraftPlayer> hello
#2737 [23:33] <MinecraftPlayer> Whenever i log into my account, it says could not connect to server. Does anyone know how to fix this?
#2738 [23:34] <MinecraftPlayer> thanks for the fucking help
#2739 [23:34] <Absol> MinecraftPlayer: Please keep it civil
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