#1 [00:00] <Kliker> кто русский
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#10 [01:41] <dragoduval> Hi, Minecraft no longer work for me.
#11 [01:42] <dragoduval> I deleted everything and redownloaded everything, even cleared my settings.
#12 [01:42] <dragoduval> Nothing work. Can anyone help me ?
#13 [01:43] <dragoduval> Even disabled my mods.
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#16 [02:08] <Apollo> I don't remember my password to my account which i haven't been on in over a year. The email that account is linked to has been deleted and i'm now on a new email. I can't change the password because the email is gone and i can't log into it. How can i get back in?
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#22 [02:40] <Mia> I am unable to play the 1.13 update on my MAC (10.10.5). I get a crash immediately. I have made sure my java is up to date and also done a complete uninstall/reinstall of Minecraft. I am able to play 1.12. I am also not very IT minded/capable.
#23 [03:14] <Odysseius> ??> Mia mac/software-update
#24 [03:14] <Absol> Mia: You need to install all available Software Updates available for your Mac.
#25 [03:14] <Absol> Mia: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#26 [03:19] <Mia> Yes, I've done that
#27 [03:20] <Odysseius> ??> Mia launcher/jvm
#28 [03:20] <Absol> Mia: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#29 [03:20] <Mia> Yes, Ive checked that too
#30 [03:21] <Odysseius> ??> Mia launcher/log
#31 [03:21] <Absol> Mia: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#32 [03:21] <Odysseius> Mia, Please copy it after your game has crashed
#33 [03:26] <Mia> https://paste.ubuntu.com/p/TDT4QZk46v/
#34 [03:29] <Odysseius> Mia, If you have any Antivirus programs, Adblockers, VPN programs or similar, disable them.
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#36 [03:31] <Odysseius> Mia, If that doesn't work, your problem may require in-depth assistance, which I cannot provide right now since I have to leave. It may be better to come back in a few hours, and wait for another volunteer to assist you.
#37 [03:34] <Mia> Thanks, Im having trouble disabling my Antivirus but as soon as Ive managed that I will try again with Minecraft. If it doesnt work I'll come back later. Thanks for your help
#38 [03:35] <Sir_Cuddles> Hi, my Minecraft Launcher recently updated and 1.13 was available. I switched to that version, and it said that it couldn't save "download.walk5.ogg". I tried again, and it said it couldn't save "download. az_az.json" What do these mean, and what are some alternative or ways to solve this?
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#46 [04:18] <ganser> how i play minecraft
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#51 [04:49] <Ortompre> Hi, since Minecraft 1.13, I'm unable to play the game. Right when i press play, the game launches and instantly freezes. When i finally manage to close the froze game, no reprot or anything.
#52 [04:52] * thelounge41 [webchat@86-120-150-207.rdsnet.ro] has joined #minecrafthelp
#53 [04:52] <thelounge41> bună
#54 [04:52] * thelounge41 [webchat@86-120-150-207.rdsnet.ro] has quit. (Client Quit)
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#56 [05:14] * Mastor [webchat@b01ac913.bb.sky.com] has joined #minecrafthelp
#57 [05:15] <Mastor> Has anyone ever encountered an issue with the twitch app mods with minecraft im trying to load FTB Infinity Evolved and it keeps saying unable to delete corrupt file when i try and launch it does anyone know how to resolve this issue?
#58 [05:15] <Webchat_63174> Hello, I'm having issues starting 1.13. When I launch the game, the Mojang splash and the home screen load, but then the whole game freezes and forces me to crash the game. I was wondering if this is the correct place to ask about this?
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#60 [05:17] * bigb [webchat@S0106bcd1652eee4d.wp.shawcable.net] has joined #minecrafthelp
#61 [05:17] <Mastor> Has anyone ever encountered an issue with the twitch app mods with minecraft im trying to load FTB Infinity Evolved and it keeps saying unable to delete corrupt file when i try and launch it does anyone know how to resolve this issue?
#62 [05:17] <JoyBoy1> enws.json
#63 [05:18] <JoyBoy1> Minecraft 1.13 cant start because of this file cant be download enws.json
#64 [05:18] <JoyBoy1> Help!!!!!!
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#66 [05:19] <bigb> Hi, my error is to due with trying to host a server. I've downloaded the server file from the minecraft website and placed it in a folder. when I try to execute the java file it give me the error "Could not find the main class: net.minecraft.server.MinecraftServer. Program will exi." any help apprecaited
#67 [05:20] <JoyBoy1> don't undersrand
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#70 [05:26] <Xx_Yologam3r_xX> when i download the new 1.13 ther came a massage with the data can not be saved
#71 [05:26] <Xx_Yologam3r_xX> pls help
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#74 [05:38] <oscar> hi
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#79 [06:20] <JakeBlaze> when I try to run minecraft there is a 220 mb download but it stops and the game tells me UNABLE TO SAVE DOWNLOAD please help me
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#83 [06:34] * JEEZHELPMEALREADY [webchat@host139-104-dynamic.44-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#84 [06:35] <JEEZHELPMEALREADY> i am on mac this shows up: Failed to download file. mn_mn.json no adblock or antivirus anything that hinders installation(update). is there a solution?
#85 [06:36] <mattym> JEEZHELPMEALREADY, First, delete the Minecraft app from the Applications folder, then check the following.
#86 [06:36] <mattym> JEEZHELPMEALREADY, Make sure the default Mac firewall is off, and in your Settings app make sure it is set to allow downloads from all sources. After that grab a new launcher download from minecraft.net and try to start the game again.
#87 [06:38] <JakeBlaze> who can help me??
#88 [06:39] <mattym> JakeBlaze, Explain what you need help with.
#89 [06:39] <JakeBlaze> when I try to run minecraft there is a 220 mb download but it stops and the game tells me UNABLE TO SAVE DOWNLOAD please help me
#90 [06:39] <mattym> JakeBlaze, Are you on Windows or macOS?
#91 [06:40] <JakeBlaze> windows
#92 [06:40] <mattym> ??> JakeBlaze error/download
#93 [06:40] <Absol> JakeBlaze: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#94 [06:40] <JakeBlaze> thank you
#95 [06:47] <JEEZHELPMEALREADY> ok thanks I will try it again but i doubt it works
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#103 [07:01] * Tyv [webchat@95-44-86-227-dynamic.agg2.bnc.chf-qkr.eircom.net] has joined #minecrafthelp
#104 [07:03] <Tyv> hi
#105 [07:04] <Tyv> i cant start up my minecraft it says something about the download not being able to save
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#107 [07:05] * JEEZHELPMEALREADY [webchat@host139-104-dynamic.44-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#108 [07:07] <JEEZHELPMEALREADY> Failed to download file. mn_mn.json i keep getting this message what should i do?? no adblock, allowed everything,
#109 [07:07] <JEEZHELPMEALREADY> no antivirus
#110 [07:07] <JEEZHELPMEALREADY> why is there no solution for this, I am not the only one
#111 [07:08] <mattym> JEEZHELPMEALREADY, Click the More Info button on the error, and copy the full error info to the chat.
#112 [07:13] * JEEZHELPMEALREADY [webchat@host139-104-dynamic.44-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#113 [07:13] <JEEZHELPMEALREADY> i keep getting disconected from this chat
#114 [07:14] <mattym> JEEZHELPMEALREADY, Thats probably something to do with your connection.
#115 [07:14] <JEEZHELPMEALREADY> how do i post the full details?
#116 [07:14] <JEEZHELPMEALREADY> of the error i keep getting
#117 [07:14] <mattym> JEEZHELPMEALREADY, When the error pops up there should be a button that either says More Info or Show All
#118 [07:14] <JEEZHELPMEALREADY> too many lines apparently
#119 [07:14] * JakeBlaze [webchat@host100-253-dynamic.42-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#120 [07:15] <JEEZHELPMEALREADY> sorry i mean in chat
#121 [07:15] <mattym> JEEZHELPMEALREADY, There should be one line longer than the rest, just copy that one here
#122 [07:15] <JEEZHELPMEALREADY> path?
#123 [07:16] <mattym> JEEZHELPMEALREADY, Yeah I think thats the one.
#124 [07:16] <JEEZHELPMEALREADY> Path: /Users/mastino95/Library/Application Support/minecraft/assets/objects/ad/ada3e133a3bbff9f704bd105de2795cfb6924d73
#125 [07:16] <mattym> JEEZHELPMEALREADY, Are you sure you have no ad blocking software?
#126 [07:18] <JEEZHELPMEALREADY> yeah pretty sure i think i checked three times now
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#128 [07:19] <mattym> JEEZHELPMEALREADY, Any chance you have a program called Little Snitch?
#129 [07:20] <JEEZHELPMEALREADY> hold on
#130 [07:22] <JEEZHELPMEALREADY> no nothing
#131 [07:22] <mattym> JEEZHELPMEALREADY, And you checked both the default firewall, and download sources?
#132 [07:24] <JEEZHELPMEALREADY> default one is off and no application like adblock or antivirus installed (that is I removed it)
#133 [07:25] <mattym> JEEZHELPMEALREADY, And in System Preferences, Is the ability to download applications from anywhere enabled?
#134 [07:26] <JEEZHELPMEALREADY> yep even used the terminal to allow to enable from "everywhere"
#135 [07:27] <mattym> JEEZHELPMEALREADY, And you tried with a new download from the site after making all the changes?
#136 [07:28] <JEEZHELPMEALREADY> yes two times even restarted the pc
#137 [07:29] <mattym> JEEZHELPMEALREADY, What version of macOS are you currently on?
#138 [07:29] <JEEZHELPMEALREADY> 10.13.6
#139 [07:29] <mattym> JEEZHELPMEALREADY, Are you currently on your home internet?
#140 [07:29] <JEEZHELPMEALREADY> yes
#141 [07:30] <JEEZHELPMEALREADY> tried it at my girlfriends place with her internet, still no difference
#142 [07:31] <mattym> JEEZHELPMEALREADY, I'm not all too familiar with Macs, but if I remember correctly, there is some method or hotkey you can use to make an application run as an Admin, or force run or something like that. You may want to try that.
#143 [07:33] <JEEZHELPMEALREADY> alright i will check that out, thank you!
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#146 [07:47] <Vass> Munlitplayer 1.12.1 server - I took a backup and put it on my PC for single player testing of 1.13 - I ran the backup and run from the main menu - We have spawn ok, but any chunks furhter than 1500 blocks are gone! all builds gone! any iedas folks ? thank you
#147 [07:48] <Odysseius> Vass, In the main menu, select the old copy of the world, click "Edit" and press "Optimize World".
#148 [07:49] <Vass> ah! OK thank you - I will give that a go
#149 [07:50] * Caffeinwarrior [webchat@ip-6-20-203-109.eidsiva.net] has joined #minecrafthelp
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#151 [07:52] <Caffeinwarrior> Is 1.13 more laggy than 1.12? I have to turn my render distance far down to be able to play now. (new world)
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#153 [07:54] * thelounge72 [webchat@90.240.40.172] has joined #minecrafthelp
#154 [07:54] <Odysseius> Caffeinwarrior, Mojang is aware of this, it only affects a very very small portion of people right now.
#155 [07:54] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has joined #minecrafthelp
#156 [07:55] <Caffeinwarrior> ok, thanks
#157 [07:55] <thelounge72> i get this message when trying to load
#158 [07:55] <Odysseius> thelounge72, What message?
#159 [07:55] <Caffeinwarrior> can I expect a patch in the near future?
#160 [07:56] <thelounge72> Unable to locate the Java runtime.
#161 [07:56] <thelounge72> Error details: The system cannot find the path specified Filename on disk: javaw.exe Path: C:/Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe Exists: false
#162 [07:56] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#163 [07:56] <thelounge72> no idea what to do
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#165 [07:56] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has quit. (Read error: Connection reset by peer)
#166 [07:56] <Odysseius> ??> thelounge72 launcher/jvm
#167 [07:56] <Absol> thelounge72: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#168 [08:03] <thelounge72> thx i had to turn it on
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#170 [08:04] * santo [webchat@c-73-131-132-196.hsd1.sc.comcast.net] has joined #minecrafthelp
#171 [08:05] <santo> Hello? I need help, minecraft freezes inmediatly right after I open the game.
#172 [08:05] <Odysseius> ??> santo tools/hjt
#173 [08:05] <Absol> santo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#174 [08:05] <Absol> santo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#175 [08:07] <santo> https://paste.ubuntu.com/p/BVyrS9q29H/
#176 [08:09] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has joined #minecrafthelp
#177 [08:09] <santo> now what?
#178 [08:11] <Odysseius> santo, Disable the Discord In-Game Overlay
#179 [08:11] <santo> ok
#180 [08:12] <santo> lol I can't believe it, that worked
#181 [08:12] <santo> thank you so much!
#182 [08:13] * Giorgio2508_ [webchat@dynamic-adsl-78-13-63-172.clienti.tiscali.it] has joined #minecrafthelp
#183 [08:13] <Giorgio2508_> I can't install the last version
#184 [08:14] <Giorgio2508_> and I don't why
#185 [08:20] * prelly [webchat@ip1f10fc88.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#186 [08:22] * softyoda [webchat@37.168.242.233] has joined #minecrafthelp
#187 [08:22] <softyoda> Hello, i have this error : https://paste.ubuntu.com/p/XsKt8jf2rX/
#188 [08:23] <softyoda> My java is downloaded and installed here : C:\Program Files\Java\jre1.8.0_181\bin
#189 [08:23] <softyoda> what should i do?
#190 [08:24] <Odysseius> Giorgio2508_, What happens when you try?
#191 [08:24] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has quit. (Quit: What's this big red button?)
#192 [08:24] <Odysseius> ??> softyoda launcher/jvm
#193 [08:24] <Absol> softyoda: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#194 [08:28] <softyoda> i have restart my computer and it worked -_-
#195 [08:28] <softyoda> thanks anyways
#196 [08:31] * prelly [webchat@ip1f10fc88.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#197 [08:36] * AssasionKillerXl [webchat@24-151-10-113.dhcp.nwtn.ct.charter.com] has joined #minecrafthelp
#198 [08:37] <prelly> Hello. My Minecraft Launcher keeps on crashing after I try to launch the game. The console doesn't output any errors. I reinstalled both the game and the JRE, but I'm launching the game with the bundled runtime anyway (as suggested on reddit) I'm updating my drivers now, but I don't think this will fix it, since anything else just runs fine.
#199 [08:37] <AssasionKillerXl> Hi I was wondering why wont minecraft let me run 1.8 I have uninstalled minecraft and reinstall it and it just says error
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#202 [08:42] <Odysseius> prelly, Do you have Discord? If so, disable the in-game overlay
#203 [08:43] * Jake_Evans [~Jake_Evan@185.57.191.253] has joined #minecrafthelp
#204 [08:43] <prelly> Odysseius nothing's running except Steam and Chrome.
#205 [08:44] <Odysseius> ??> prelly tools/hjt
#206 [08:44] <Absol> prelly: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#207 [08:44] <Absol> prelly: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#208 [08:47] <prelly> Alright, one sec.
#209 [08:49] <prelly> https://paste.ubuntu.com/p/s9jGfGKb7v/
#210 [08:50] * Jordanooo [webchat@cpc103052-sgyl39-2-0-cust724.18-2.cable.virginm.net] has joined #minecrafthelp
#211 [08:51] <Jordanooo> hi, since I updated to the new version of minecraft my game crashes whenever I try to start the game, is this a known bug? (im on java)
#212 [09:04] * Jordanooo [webchat@cpc103052-sgyl39-2-0-cust724.18-2.cable.virginm.net] has joined #minecrafthelp
#213 [09:05] * Jordanooo [webchat@cpc103052-sgyl39-2-0-cust724.18-2.cable.virginm.net] has quit. (Client Quit)
#214 [09:06] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 186 seconds)
#215 [09:08] <prelly> Okay, definitely a Java problem for me. I found error logs in AppData/Roaming/.minecraft with EXCEPTION_ACCESS_VIOLATION. Thanks for the help so far, I think I'll be able to fix this. If not, I'll be back later with more useful information. ;)
#216 [09:12] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has joined #minecrafthelp
#217 [09:14] * GeekGameBoy [webchat@ool-182cdf1f.dyn.optonline.net] has joined #minecrafthelp
#218 [09:16] <GeekGameBoy> everytime i open minecraft, it freezes at the title screen
#219 [09:16] <GeekGameBoy> help
#220 [09:16] <Odysseius> ??> prelly
#221 [09:16] <Odysseius> sorry about that
#222 [09:17] <Odysseius> GeekGameBoy, Disable the Discord In-Game Overlay
#223 [09:18] <GeekGameBoy> how do you know that i have that?
#224 [09:18] <Odysseius> because you are not the only person with that problem
#225 [09:19] <GeekGameBoy> oh
#226 [09:19] <GeekGameBoy> how do i disable it
#227 [09:19] * prelly [webchat@ip1f10fc88.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#228 [09:22] * thelounge12 [webchat@d157-91-102.home4.cgocable.net] has joined #minecrafthelp
#229 [09:23] <GeekGameBoy> hello
#230 [09:23] <GeekGameBoy> how do i
#231 [09:23] <thelounge12> Running windows 7. 1.12 loads just fine but when I try to run 1.13, the launch window closes but the game never opens
#232 [09:23] <thelounge12> Task manager shows that a java process is running
#233 [09:24] <thelounge12> Any suggestions?
#234 [09:28] * Konata400 [webchat@82.red-88-17-77.dynamicip.rima-tde.net] has joined #minecrafthelp
#235 [09:28] * IIDeadInsideII [webchat@p5B2658F4.dip0.t-ipconnect.de] has joined #minecrafthelp
#236 [09:29] <IIDeadInsideII> I have a Question
#237 [09:29] <IIDeadInsideII> I cant connect to some Multiplayer Servers and i dont know why
#238 [09:29] <IIDeadInsideII> Can i get Help?
#239 [09:29] * IIDeadInsideII [webchat@p5B2658F4.dip0.t-ipconnect.de] has quit. (Client Quit)
#240 [09:30] <Konata400> Problems downloading Minecraft 1.13 Server
#241 [09:30] <Konata400> https://pbs.twimg.com/media/DieAgaWXUAAnBgV.jpg
#242 [09:32] * Lucy7 [webchat@97e5fe7e.skybroadband.com] has joined #minecrafthelp
#243 [09:32] * thelounge12 [webchat@d157-91-102.home4.cgocable.net] has quit. (Quit: webchat.esper.net)
#244 [09:33] <Lucy7> im having trouble with getting on minecraft
#245 [09:34] * Konata400 [webchat@82.red-88-17-77.dynamicip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#246 [09:34] * Soul7 [webchat@greenchimneys.org] has joined #minecrafthelp
#247 [09:35] <Soul7> um does anyone knows how to fix a "cannot find a file error?
#248 [09:37] * Lucy7 [webchat@97e5fe7e.skybroadband.com] has quit. (Quit: webchat.esper.net)
#249 [09:48] * duchtsking [webchat@rt66bb247-213-127.routit.net] has joined #minecrafthelp
#250 [09:49] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#251 [09:49] <duchtsking> hi when i start downloading minecraft it automaticly stops and says downloading failed
#252 [09:52] * thelounge54 [webchat@91.190.161.110] has joined #minecrafthelp
#253 [09:52] * PostEldar [webchat@24-116-43-157.cpe.cableone.net] has joined #minecrafthelp
#254 [09:52] <thelounge54> Hi. I hope someone can help.
#255 [09:53] <thelounge54> I am trying to download son’s minecraft and it is coming uo withfailed to download patchy1.1.jar
#256 [09:54] <PostEldar> Hello, I am the owner of a vanilla realm and I have been unable to connect since yesterday. When I click on our server, it loads for a long time and then quite with "an unexpected error occurred try back later."
#257 [09:55] * thelounge54 [webchat@91.190.161.110] has quit. (Client Quit)
#258 [09:56] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
#259 [09:57] * duchtsking [webchat@rt66bb247-213-127.routit.net] has quit. (Quit: webchat.esper.net)
#260 [09:57] * Xxpan1cxX [webchat@75-133-236-9.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#261 [09:58] <Xxpan1cxX> hello, I am in need of help. my Minecraft says "pixels not accelerated" whenever I try to load the game. I tried updating my drivers, but none of them are in need of an update. here is my dxdiag file
#262 [09:58] <Xxpan1cxX> https://paste.ubuntu.com/p/kWh2nqzM5W/
#263 [09:58] <mattym> Xxpan1cxX, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#264 [09:59] <Xxpan1cxX> how do I download windows 8.1 or 7 on this pc?
#265 [09:59] <Xxpan1cxX> like can you send me a link?
#266 [10:01] * Xxpan1cxX [webchat@75-133-236-9.dhcp.aldl.mi.charter.com] has quit. (Client Quit)
#267 [10:03] * uhhmmm [webchat@75-134-182-224.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#268 [10:04] <uhhmmm> oh
#269 [10:04] <uhhmmm> ok
#270 [10:05] <uhhmmm> i cant play mc
#271 [10:05] <uhhmmm> says java runtime not found
#272 [10:07] <mattym> uhhmmm, Did you read what Absol wrote when you entered the chat?
#273 [10:10] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has joined #minecrafthelp
#274 [10:18] * crobbins [webchat@66.182.248.124] has joined #minecrafthelp
#275 [10:18] <crobbins> Is it possible to get a refund
#276 [10:19] <mattym> crobbins, For what?
#277 [10:19] <crobbins> i bought the minecraft Windows 10 edition
#278 [10:19] <crobbins> i didnt know it wouldnt let me play with other friends on pc
#279 [10:19] <mattym> crobbins, You would need to contact support for the Windows Store.
#280 [10:20] <crobbins> i had an old account on the java edition but no longer have the email, is there any way to get it?
#281 [10:20] <mattym> crobbins, Did you ever migrate the account, or had you purchased it after 2012?
#282 [10:21] <crobbins> never migrated the account
#283 [10:21] <crobbins> i tried and it said its denied
#284 [10:21] <mattym> ??> crobbins account/send-email
#285 [10:21] <Absol> crobbins: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#286 [10:21] <Absol> crobbins: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#287 [10:21] * thelounge53 [webchat@107-221-236-114.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#288 [10:22] * Webchat_42781 [webchat@184.103.107.120] has joined #minecrafthelp
#289 [10:22] <thelounge53> Im trying to turn on 1.13, but it keeps saying that it cannot download "soft5.ogg" and "idle1.ogg"
#290 [10:22] <mattym> thelounge53, Are you on Windows or macOS?
#291 [10:22] <thelounge53> Windoes
#292 [10:23] <thelounge53> Windows*
#293 [10:23] <mattym> ??> thelounge53 error/download
#294 [10:23] <Absol> thelounge53: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#295 [10:24] * Pcosso [webchat@c-73-98-190-62.hsd1.ut.comcast.net] has joined #minecrafthelp
#296 [10:24] * Pcosso [webchat@c-73-98-190-62.hsd1.ut.comcast.net] has quit. (Client Quit)
#297 [10:24] <Bearz> https://paste.ubuntu.com/p/hw5g3VTK7D/plain/
#298 [10:24] <Bearz> thats my crash logs and story
#299 [10:25] <mattym> Bearz, When does that info show up?
#300 [10:25] <Bearz> so the info shows up when i start the game
#301 [10:25] <Webchat_42781> all mine says when i hit new world is: Game Crash - An unexpected issue has occurred and the game has crashed. We're sorry for the inconvenience.
#302 [10:25] <Bearz> then it stays on the mojang screen and crashes
#303 [10:25] <mattym> ??> Bearz tools/hjt
#304 [10:25] <Absol> Bearz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#305 [10:26] <Absol> Bearz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#306 [10:26] <Bearz> ok thanks
#307 [10:26] <mattym> ??> Webchat_42781 launcher/log-txt
#308 [10:26] <Absol> Webchat_42781: We need to see your full launcher log, which is created in the game directory.
#309 [10:26] <Absol> Webchat_42781: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#310 [10:26] <thelounge53> My files still are not downloading
#311 [10:27] <thelounge53> Wait nvm
#312 [10:27] <mattym> thelounge53, Did you check everything in that list, and make sure none are installed on your pc?
#313 [10:27] * thelounge53 [webchat@107-221-236-114.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#314 [10:27] * uhhmmm [webchat@75-134-182-224.dhcp.bycy.mi.charter.com] has quit. (Quit: webchat.esper.net)
#315 [10:29] <Bearz> +mattym https://paste.ubuntu.com/p/xSS3cyKSXz/
#316 [10:29] <mattym> Bearz, You followed the wrong set of instructions
#317 [10:30] <Bearz> sorry
#318 [10:30] <Bearz> one sec
#319 [10:31] <Bearz> so i need to run the game then open the log-txt and copy that?
#320 [10:31] <Webchat_42781> thank you guys! It works now
#321 [10:32] * Webchat_42781 [webchat@184.103.107.120] has quit. (Quit: webchat.esper.net)
#322 [10:33] <mattym> Bearz, No, those instructions were not even written to you, follow the instructions that start with your name.
#323 [10:33] <Bearz> +mattym https://paste.ubuntu.com/p/QVR3DWkcGT/ this should be it i open the game as admin then copy the logs from the direct minecraft files
#324 [10:34] <Bearz> wait i didnt see the other ones by absol ill try them
#325 [10:35] * Kawaii_st4r1013 [webchat@otwaon0920w-lp140-01-76-69-16-76.dsl.bell.ca] has joined #minecrafthelp
#326 [10:35] <Kawaii_st4r1013> Hi
#327 [10:35] <Kawaii_st4r1013> Hello I really need help.I have trouble shooting minecraft.
#328 [10:36] <mattym> Kawaii_st4r1013, Explain the problem.
#329 [10:37] <Kawaii_st4r1013> Before the new update,I didn't had trouble shooting but after the new released the launcher keeps saying it has a error
#330 [10:37] <mattym> Kawaii_st4r1013, What is the exact message?
#331 [10:38] <Kawaii_st4r1013> SO what I am trying to say is that I don't know why it has an error
#332 [10:38] <Kawaii_st4r1013> It was all ok before
#333 [10:38] <mattym> Kawaii_st4r1013, What is the exact error message?
#334 [10:39] <Bearz> https://paste.ubuntu.com/p/B7TJc8Mwf9/plain/ this is the log ran by HijackThis and minecraft was open at the same time, it said about something missing.
#335 [10:40] <mattym> Bearz, Ok, I see the problem
#336 [10:40] <Bearz> ok
#337 [10:40] <mattym> ??> Bearz av/adwcleaner
#338 [10:40] <Absol> Bearz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#339 [10:40] <Absol> Bearz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#340 [10:40] <mattym> Bearz, After you have done that and restarted, try the game again.
#341 [10:40] <Bearz> ok thanks
#342 [10:40] <Kawaii_st4r1013> Should I open that link?
#343 [10:40] <mattym> Bearz, Also, if you have further issues.
#344 [10:41] <Bearz> ok thanks
#345 [10:41] <mattym> Bearz, Make sure the overlay feature in Discord is turned off
#346 [10:41] <mattym> Kawaii_st4r1013, No, you still need to answer the question I have asked twice.
#347 [10:41] <Bearz> i completly shut down all apps that are for communication
#348 [10:41] <Kawaii_st4r1013> I can't paste the error message because it says its too long
#349 [10:42] <mattym> Bearz, Yeah, just noticed that it was there, so it was worth mentioning.
#350 [10:42] <mattym> Bearz, But adwcleaner should clear up your issue
#351 [10:42] <mattym> Kawaii_st4r1013, Then split it up.
#352 [10:43] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#353 [10:44] <Kawaii_st4r1013> Unable to save download. blowhole2.ogg
#354 [10:44] <Kawaii_st4r1013> Name: blowhole2.ogg
#355 [10:45] <mattym> Kawaii_st4r1013, Are you on Windows or Mac?
#356 [10:45] <Kawaii_st4r1013> windows 10
#357 [10:45] <mattym> ??> Kawaii_st4r1013 error/download
#358 [10:45] <Absol> Kawaii_st4r1013: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#359 [10:46] <Kawaii_st4r1013> ok thank you
#360 [10:52] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has joined #minecrafthelp
#361 [10:52] <Bearz> im back
#362 [10:53] * EpicMailMan653 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has joined #minecrafthelp
#363 [10:53] <Bearz> so i did the instructions, and cleansed my pc and my minecraft still wont run
#364 [10:53] <mattym> Bearz, Still nothing else running on the PC right?
#365 [10:53] <Bearz> yup
#366 [10:54] <Bearz> heres the logs https://paste.ubuntu.com/p/jwpqp24TD5/plain/
#367 [10:54] * Ace [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has joined #minecrafthelp
#368 [10:54] <mattym> ??> Bearz win/dxdiag
#369 [10:55] <Absol> Bearz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#370 [10:55] <Bearz> ok
#371 [10:55] * Ace is now known as GoldenAce
#372 [10:55] <EpicMailMan653> So one question does Lure increase the rate of catching anything including Junk loot or dies it only increase the rate of catching fish?
#373 [10:56] <mattym> EpicMailMan653, Check the Wiki.
#374 [10:56] <EpicMailMan653> I did it did not clarify
#375 [10:57] <mattym> EpicMailMan653, Then its likely something that effects everything.
#376 [10:58] <Bearz> +mattym here: https://paste.ubuntu.com/p/VcM33s5qhT/plain/
#377 [10:59] <mattym> Bearz, Ok nothing seems off there.
#378 [10:59] <mattym> ??> Bearz win/reinst
#379 [10:59] <Absol> Bearz: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [10:59] <Absol> Bearz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [10:59] <Bearz> ok
#382 [11:00] <GoldenAce> Alright, ive been having an issue thats been driving me up a wall for a few weeks now with minecraft. The game is instantly crashing the moment it tries to load any world what so ever. This first pastebin: https://pastebin.com/Whbhwj1d is what is displaying after a fully fresh install of java64bit and minecraft, with 0 antivirus installed, and only
#383 [11:00] <GoldenAce> windows defender on my computer, itself disabled. This second pastebin: https://pastebin.com/8M5x2GUk is after i tried to do the solution from this forum page https://www.minecraftforum.net/forums/support/java-edition-support/2609961-java-lang-illegalstateexception-failed-to-create-a by typing in 'netsh winsock reset' in cmd.exe. At this point i a
#384 [11:00] <GoldenAce> m at a loss to try and find a solution, as everything keeps dead-ending to "you installed with an antivirus blocking the install" which, shouldn't be possible, and i run with 0 antivirus
#385 [11:00] <GoldenAce> I apologize for the large text dump, but i wanted to be as detailed with my issue as possible
#386 [11:01] <mattym> GoldenAce, No problem just give me a sec to read it over.
#387 [11:02] <Bearz> one problem, its not there, . miniecraft is but not . minecraft directory and its not in the minecraft files either
#388 [11:02] <mattym> ??> GoldenAce tools/hjt
#389 [11:02] <Absol> GoldenAce: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [11:02] <Absol> GoldenAce: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [11:03] <mattym> Bearz, directory just means folder
#392 [11:03] <Bearz> oh sorry
#393 [11:03] <GoldenAce> alright, ill do that right now
#394 [11:04] * banjooooooz [webchat@c-9d8de555.03-120-6c6b7013.bbcust.telenor.se] has joined #minecrafthelp
#395 [11:05] <banjooooooz> Hey, my friend is experiencing some trouble when trying to create a new account for the first time in the minecraft.net page. All of the usernames are taken for him, even if he puts in completely random words
#396 [11:06] <banjooooooz> Does anyone know the answer to this problem? :/
#397 [11:06] <mattym> banjooooooz, Can you have that person join the chat from thier PC, we don't like to do support via proxy.
#398 [11:06] <banjooooooz> Yes of course. Sorry.
#399 [11:07] <banjooooooz> He will come in 5-10 minutes.
#400 [11:07] <mattym> no problem
#401 [11:07] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#402 [11:08] * Kawaii_st4r1013 [webchat@otwaon0920w-lp140-01-76-69-16-76.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#403 [11:09] <GoldenAce> that "hijackthis" program is taking forever to actually launch, apologies
#404 [11:10] <mattym> GoldenAce, Sometimes it will open a window behind your browser window, minimize anything else and make sure thats not happening
#405 [11:10] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has joined #minecrafthelp
#406 [11:10] <GoldenAce> yep that was exactly what was happening
#407 [11:10] <Bearz> mattym Thanks so much for your help, i would of never doen this without this chats help, Thank.
#408 [11:11] <mattym> Bearz, So its all good now?
#409 [11:11] <Bearz> yup
#410 [11:12] <Bearz> thanks
#411 [11:12] <mattym> Bearz, Ok, enjoy.
#412 [11:12] * Bearz [webchat@host86-170-10-216.range86-170.btcentralplus.com] has quit. (Client Quit)
#413 [11:12] <GoldenAce> https://paste.ubuntu.com/p/rwZVZQ4ZcD/ here's the data
#414 [11:14] * makanhobanjo [webchat@c-410e70d5.012-14-616c761.bbcust.telenor.se] has joined #minecrafthelp
#415 [11:14] <makanhobanjo> sup
#416 [11:15] <banjooooooz> ¨^ my friend
#417 [11:15] <makanhobanjo> ^my friend
#418 [11:15] <mattym> GoldenAce, Uninstall hamachi, then restart the PC and try the game again, you may or may not need to reinstall the game.
#419 [11:16] <makanhobanjo> sushi?
#420 [11:16] <mattym> makanhobanjo, Ok, of the name you have tried, are they at least 3 letters and no more than 16?
#421 [11:16] <mattym> names*
#422 [11:16] <makanhobanjo> Yes mattym
#423 [11:16] <GoldenAce> any other program might be at fault i should uninstall?
#424 [11:16] <makanhobanjo> its makanhobanjo ive tried to use
#425 [11:16] <mattym> GoldenAce, Not that I can see in that report, at least not for that issue.
#426 [11:17] <GoldenAce> Alright, i shall do just that then, thanks for the help!
#427 [11:17] <mattym> makanhobanjo, Have tried anything else that is completely different from that.
#428 [11:18] <makanhobanjo> Yes i have tried everything mattym it dosent work
#429 [11:18] <mattym> makanhobanjo, Are you doing it from your home internet connection?
#430 [11:18] <makanhobanjo> Yes?
#431 [11:19] * GoldenAce [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has quit. (Quit: webchat.esper.net)
#432 [11:19] <mattym> ??> makanhobanjo tools/hjt
#433 [11:19] <Absol> makanhobanjo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#434 [11:19] <Absol> makanhobanjo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#435 [11:24] <makanhobanjo> Isnt there another way to do it?
#436 [11:24] <mattym> makanhobanjo, Why?
#437 [11:24] * GeekGameBoy [webchat@ool-182cdf1f.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#438 [11:24] <makanhobanjo> "Micro hijackthis" sounds weird af haha
#439 [11:25] <mattym> makanhobanjo, Its as described, a diagnostic utility
#440 [11:28] <banjooooooz> Why would that help?
#441 [11:28] <banjooooooz> he cant create an account on minecrafts webpage, why should there be a problem with his utility?
#442 [11:29] <mattym> There may be a program or setting on the computer that is preventing it from properly contacting the website.
#443 [11:34] <banjooooooz> so its not a known issue?
#444 [11:34] * Zhofkaaa [webchat@cst-prg-34-52.cust.vodafone.cz] has joined #minecrafthelp
#445 [11:35] <mattym> banjooooooz, Depending on whats causing it, it may be.
#446 [11:35] <banjooooooz> so whats the usual fixes?
#447 [11:35] <mattym> I need the report to know.
#448 [11:35] <banjooooooz> sounds shady
#449 [11:36] <Lord_Ralex> He can try in a few hours.
#450 [11:36] <Lord_Ralex> Maybe some lockout triggered.
#451 [11:36] <banjooooooz> He tried yesterday and now today
#452 [11:36] <Lord_Ralex> Other than that, *something* is mucking with the connection in some way. The report tells us what software is on the machine so we can see if it's in the list of known issues.
#453 [11:37] * GalladeGaming711 [webchat@69-222-180-170.lightspeed.stlsmo.sbcglobal.net] has joined #minecrafthelp
#454 [11:38] * Smajki5 [webchat@user-94-254-130-254.play-internet.pl] has joined #minecrafthelp
#455 [11:38] <Smajki5> hey
#456 [11:38] * GalladeGaming711 [webchat@69-222-180-170.lightspeed.stlsmo.sbcglobal.net] has quit. (Client Quit)
#457 [11:39] <Smajki5> emmm
#458 [11:39] <Smajki5> need help
#459 [11:39] <Smajki5> :D
#460 [11:39] <Zhofkaaa> hello, my notebook somehow can not download version 1.13. "Download can not be saved.idle3.ogg,,
#461 [11:39] <Zhofkaaa> help me pleeeease
#462 [11:39] <mattym> Zhofkaaa, Are you on Windows or Mac?
#463 [11:39] <Zhofkaaa> windows
#464 [11:39] <mattym> ??> Zhofkaaa error/download
#465 [11:39] <Absol> Zhofkaaa: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#466 [11:40] * makanhobanjo [webchat@c-410e70d5.012-14-616c761.bbcust.telenor.se] has joined #minecrafthelp
#467 [11:40] <Zhofkaaa> okay, thank youu <3
#468 [11:40] <EpicMailMan653> Do you get paid to answer these questions?
#469 [11:40] <mattym> No
#470 [11:41] <EpicMailMan653> What about operators
#471 [11:41] <mattym> Still no
#472 [11:41] * Smajki5 [webchat@user-94-254-130-254.play-internet.pl] has quit. (Client Quit)
#473 [11:41] * EpicMailMan653 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has quit. (Quit: webchat.esper.net)
#474 [11:43] * Elolo [webchat@LFbn-AMI-1-141-92.w86-208.abo.wanadoo.fr] has joined #minecrafthelp
#475 [11:44] <makanhobanjo> mattym i have done it now
#476 [11:45] <mattym> makanhobanjo, We need the link you created to it.
#477 [11:45] <Elolo> Hello, I just created an account for buy Minecraft but when i want to connect they said " An error prevents the treatment of your request. Please re-try later." I wait like 1 hour but nothing change, I'm french sorry for my English..
#478 [11:45] <mattym> Elolo, Where are you seeing that error?
#479 [11:46] <Elolo> When I try to connect on the website minecraft
#480 [11:46] <mattym> makanhobanjo, Try temporarily disabling AVG, with it off, see if you still have the same problem trying to register the name.
#481 [11:46] <makanhobanjo> Did you get in private message mattym
#482 [11:47] <mattym> Elolo, What if anything does it say if you try to log in on the launcher itself?
#483 [11:47] * goldenace [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has joined #minecrafthelp
#484 [11:47] <Elolo> Not really on the launcher but on the website
#485 [11:47] <makanhobanjo> mattym i dont even have avg. Have never had it on this computer
#486 [11:47] <goldenace> Hey! it's me! i just wanted to say thank you all very much for the help!
#487 [11:48] <goldenace> minecraft is working! i can finally play it after freaking 3 weeks of this issue
#488 [11:48] <mattym> makanhobanjo, One moment.
#489 [11:48] <mattym> goldenace, Enjoy.
#490 [11:48] <goldenace> You all have a wonderful day! :)
#491 [11:48] <mattym> Elolo, What does it say if you try to log in on the launcher?
#492 [11:48] * goldenace [webchat@ip-206-192-203-42.marylandheights.ip.cablemo.net] has quit. (Client Quit)
#493 [11:49] <mattym> makanhobanjo, Ok try the following.
#494 [11:49] <Elolo> "An error prevents the treatment of your request. Please re-try later."
#495 [11:49] <mattym> ??> makanhobanjo av/adwcleaner
#496 [11:49] <Absol> makanhobanjo: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#497 [11:49] <Absol> makanhobanjo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#498 [11:49] <Elolo> But I wait like 1 hour
#499 [11:49] <Elolo> and that's be the same
#500 [11:49] <mattym> makanhobanjo, After you have done those instructions, try the name again
#501 [11:49] <mattym> ??> Elolo tools/hjt
#502 [11:49] <Absol> Elolo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#503 [11:49] <Absol> Elolo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#504 [11:49] * Snyleurs [webchat@eab95-3-82-246-122-40.fbx.proxad.net] has joined #minecrafthelp
#505 [11:50] <Snyleurs> hello
#506 [11:50] <makanhobanjo> Its weird that i can create usernames at other sites without cleaning my computer and dowloading weird shit, just saying.
#507 [11:50] <Absol> makanhobanjo: Please keep it civil
#508 [11:50] <Snyleurs> i have a problem when launching minecraft 1.13, minecraft does not responding when menu appears
#509 [11:50] <Zhofkaaa> mattym it works, thank youuu
#510 [11:51] <mattym> Snyleurs, Do you have Discord running?
#511 [11:51] <Snyleurs> yes
#512 [11:51] <mattym> Snyleurs, Disable its Overlay feature.
#513 [11:51] <Snyleurs> i'll do it
#514 [11:51] <Elolo> When I go to te website minecraft not on the launcher but on the website I just recently creat my account for the first time
#515 [11:52] <mattym> Elolo, Do the instructions Absol gave you.
#516 [11:53] <Snyleurs> thanks you so much mattym
#517 [11:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#518 [11:53] * makanhobanjo [webchat@c-410e70d5.012-14-616c761.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#519 [11:53] * banjooooooz [webchat@c-9d8de555.03-120-6c6b7013.bbcust.telenor.se] has quit. (Quit: webchat.esper.net)
#520 [11:54] <Elolo> Yeah, I would but I can't connect my account so I can't do anything
#521 [11:55] <mattym> Elolo, They dont require you to
#522 [11:56] <Elolo> I can connect on Mojang, but not on Minecraft.net
#523 [11:57] * Elolo [webchat@LFbn-AMI-1-141-92.w86-208.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#524 [12:04] * Zhofkaaa [webchat@cst-prg-34-52.cust.vodafone.cz] has quit. (Quit: webchat.esper.net)
#525 [12:07] * Boogie [webchat@89.201.41.96] has joined #minecrafthelp
#526 [12:08] * Rainry [webchat@78-73-7-185-no141.tbcn.telia.com] has joined #minecrafthelp
#527 [12:09] <Rainry> I bought minecraft before but have not played for years,do i need to buy it agin?
#528 [12:09] <mattym> Rainry, No, just log in with your account.
#529 [12:10] <Rainry> its not letting me
#530 [12:10] <mattym> Rainry, Are you sure you have the right info?
#531 [12:10] <Rainry> no im not, as i said, have not played for years
#532 [12:11] <Rainry> Iplayed alot before with some friends
#533 [12:11] <mattym> Rainry, Do you know if you ever migrated your account, or purchased it after 2012?
#534 [12:11] <Rainry> I dont think so
#535 [12:12] <mattym> Rainry, What is the ingame nick/username
#536 [12:12] * eaglenoah [webchat@cpe-172-117-11-216.socal.res.rr.com] has joined #minecrafthelp
#537 [12:12] <eaglenoah> I just got minecraft
#538 [12:12] <Rainry> Rainry in game or Rainry59
#539 [12:12] * thekittygoogle [webchat@178.157.248.79] has joined #minecrafthelp
#540 [12:12] <eaglenoah> I tried launching latest version
#541 [12:12] <eaglenoah> wont launch
#542 [12:13] <mattym> eaglenoah, Exactly what happens when you try?
#543 [12:13] <mattym> Rainry, Seem like yes, it was never Migrated. Do you know and still have access to the email you used to purchase it(do not post the email here)?
#544 [12:13] <Rainry> yes i do
#545 [12:14] <eaglenoah> Failed to download file. hit3.ogg
#546 [12:14] <eaglenoah> that pops up
#547 [12:14] <mattym> eaglenoah, Are you on a Windows or Mac computer?
#548 [12:14] <eaglenoah> windows
#549 [12:14] <eaglenoah> 10
#550 [12:15] <mattym> Rainry, Ok, you will need to attempt to Migrate it. First create a Mojang account on mojang.com
#551 [12:15] <Rainry> done
#552 [12:15] <Boogie> Hello! Is it normal for 1.13 to impact your fps?
#553 [12:15] <mattym> Rainry, Once you have created that, go here and try to migrate the old account http://account.mojang.com/migrate
#554 [12:15] <eaglenoah> ?
#555 [12:15] <mattym> Boogie, Yes/ish
#556 [12:15] <eaglenoah> No I cant download any version
#557 [12:16] <mattym> ??> eaglenoah error/download
#558 [12:16] <eaglenoah> it wont let me download any version of minecraft
#559 [12:16] <Absol> eaglenoah: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#560 [12:16] <eaglenoah> no this pops up
#561 [12:16] <eaglenoah> Failed to download file. hit3.ogg
#562 [12:16] <Boogie> I had like 70 in 1.12.2, now i cant go higher than 1
#563 [12:16] <mattym> ??> Boogie win/dxdiag
#564 [12:16] <Absol> Boogie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#565 [12:17] <Rainry> done
#566 [12:17] <Rainry> done
#567 [12:17] <mattym> Rainry, You were able to successfully migrate?
#568 [12:17] <eaglenoah> uhh I have windows anti virus
#569 [12:17] <eaglenoah> ...
#570 [12:17] <thekittygoogle> sorry if im interupting but im currently unable to launch minecraft on any so far tested version, the problem seems to me that as soon as i get into the game (the main screen with singleplayer, multiplayer etc) my game instantaniously freeses (there is about 2 frames before it freeses) it does not automaticly close it nor give me a useful error rep
#571 [12:17] <thekittygoogle> ort
#572 [12:18] <mattym> thekittygoogle, Are you running Discord?
#573 [12:18] <eaglenoah> can anyone help me?
#574 [12:18] <thekittygoogle> yes
#575 [12:18] <mattym> eaglenoah, Read through all the info Absol linked to you.
#576 [12:18] <eaglenoah> mkay
#577 [12:18] <mattym> thekittygoogle, Disable the Overlay feature in discord then run the game again.
#578 [12:19] <thekittygoogle> ill try
#579 [12:19] <eaglenoah> ok so my issue
#580 [12:20] <Boogie> https://paste.ubuntu.com/p/YGfTnYdrxn/
#581 [12:20] <thekittygoogle> ummm +mattym ur a wizard thx
#582 [12:21] <mattym> Boogie, try updating the graphics driver, Download and Install the 1st .exe file from this page https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=81497
#583 [12:22] <eaglenoah> mattym how can I fix it?
#584 [12:23] <mattym> eaglenoah, Did you check the list Absol linked, and make sure you have none of that software installed?
#585 [12:23] <eaglenoah> yea
#586 [12:23] <eaglenoah> I only have windows defender
#587 [12:23] <mattym> ??> eaglenoah tools/hjt
#588 [12:23] <Absol> eaglenoah: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#589 [12:23] <Absol> eaglenoah: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#590 [12:24] * nattesammie [webchat@ip503c6799.speed.planet.nl] has joined #minecrafthelp
#591 [12:24] <eaglenoah> system scan?
#592 [12:24] <Rainry> i did it,thank you so much for the help :D
#593 [12:24] <mattym> eaglenoah, Read all the instructions.
#594 [12:24] <eaglenoah> no all that pops up is Failed to download file. hit3.ogg
#595 [12:24] <mattym> Rainry, Ok enjoy.
#596 [12:24] <Rainry> Thanks :)
#597 [12:24] <eaglenoah> that's what happens when I try to download any launcher
#598 [12:24] <mattym> eaglenoah, I know, so you need to do the instructions.
#599 [12:24] <nattesammie> I need help, i am 15 years old (Which the site knows) and still it bothers me with the 13 year old crap.
#600 [12:24] <nattesammie> Really frustrating
#601 [12:25] * Webchat_34502 [webchat@ip565abe06.direct-adsl.nl] has joined #minecrafthelp
#602 [12:25] <mattym> nattesammie, If you made the account when you were 13 or under, you still need to get parental permission.
#603 [12:25] <mattym> nattesammie, It does not change with time.
#604 [12:25] * Jimothy [webchat@c-71-201-20-61.hsd1.il.comcast.net] has joined #minecrafthelp
#605 [12:26] <Boogie> It says its not supported or not validated
#606 [12:26] <nattesammie> Why is that, that s 5 YEARS ago! My parents gave consent back then by PAYING just as the site wants now!
#607 [12:26] <eaglenoah> my system wont allow the system scan to run
#608 [12:26] <Jimothy> I am getting the error message "Unable to save download. ka_ge.json
#609 [12:26] <mattym> eaglenoah, What does it say?
#610 [12:26] <mattym> Jimothy, Are you on a Windows or Mac computer?
#611 [12:26] <Jimothy> windows
#612 [12:27] <eaglenoah> My system denied write access to the Hostsfile
#613 [12:27] <mattym> nattesammie, If it is giving you an issue, then you have not done what is required.
#614 [12:27] <mattym> eaglenoah, Hit the OK button.
#615 [12:27] <mattym> ??> Jimothy error/download
#616 [12:27] <Absol> Jimothy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#617 [12:27] <eaglenoah> okay then what
#618 [12:27] <mattym> eaglenoah, Do the rest of the instructions you already got.
#619 [12:28] <eaglenoah> which log
#620 [12:28] <eaglenoah> there is multiple stuff there
#621 [12:28] <mattym> eaglenoah, Read the instructions, they tell you exactly what to do.
#622 [12:28] <nattesammie> +mattym Me nor my parents own any credit cards. We are forced to pay with something we dont have to get acces to a game WHICH WE ALREADY PAID FOR?
#623 [12:28] <mattym> nattesammie, You still have access to the game.
#624 [12:29] <eaglenoah> the text file has random stuff that doesn't have to do with minecraft
#625 [12:29] <nattesammie> +mattym, no i dont have acces to the download page and thus cant play the game
#626 [12:29] <mattym> nattesammie, There are other options, all listed on the page you are probably already viewing. A child account is not prevented from accessing that.
#627 [12:30] <mattym> eaglenoah, Its not supposed to have anything to do with minecraft.
#628 [12:30] <eaglenoah> uhh it has steam stuff and my user on my computer
#629 [12:30] <mattym> eaglenoah, Its supposed to, its a system log
#630 [12:30] <nattesammie> +mattym only for a code or pre-paid card, which is rubbish
#631 [12:30] * Webchat_34502 [webchat@ip565abe06.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#632 [12:31] <eaglenoah> so I should copy all of ut
#633 [12:31] <Jimothy> I am trying to uninstall McAfee but it is just showing a loading bar that wont stop loading in the middle
#634 [12:31] <eaglenoah> it
#635 [12:31] <mattym> ??> Jimothy av/mcafee/uninstall
#636 [12:31] <Absol> Jimothy: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#637 [12:31] <mattym> Jimothy, Make sure you use the tool linked by Absol, its under step 2 of the instructions on that page.
#638 [12:31] <mattym> eaglenoah, Yes
#639 [12:33] * jules7 [webchat@c-98-228-77-253.hsd1.il.comcast.net] has joined #minecrafthelp
#640 [12:33] <eaglenoah> where do I put the link
#641 [12:33] <Boogie> <> It says its not supported or not validated
#642 [12:33] <mattym> eaglenoah, Just here.
#643 [12:33] <eaglenoah> https://paste.ubuntu.com/p/7T4RGrgNqj/
#644 [12:33] <mattym> Boogie, One moment.
#645 [12:33] * Giorgio2508_ [webchat@dynamic-adsl-78-13-63-172.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#646 [12:33] <eaglenoah> there
#647 [12:33] * nattesammie [webchat@ip503c6799.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#648 [12:34] <Jimothy> But how do I uninstall it
#649 [12:34] <eaglenoah> did you get the link
#650 [12:34] <Jimothy> McAfee
#651 [12:34] <mattym> Jimothy, That tool Absol linked, removes it for you.
#652 [12:34] <mattym> eaglenoah, Yes, please be patient.
#653 [12:34] <eaglenoah> okay
#654 [12:35] <Jimothy> How? What do I do once I am at the page?
#655 [12:35] <mattym> Boogie, That error means you would need the one directly from Acer, but the one they have is not any newer than the one you have installed.
#656 [12:35] * Jimothy [webchat@c-71-201-20-61.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#657 [12:35] <mattym> Boogie, You will need to contact Acer support to see if they can show you how to install the one linked from Intel.
#658 [12:35] <Boogie> ok tnx
#659 [12:35] <mattym> eaglenoah, Ok one moment.
#660 [12:36] <mattym> eaglenoah, Are you on your home internet?
#661 [12:37] <eaglenoah> yea
#662 [12:37] <eaglenoah> why?
#663 [12:37] <mattym> eaglenoah, Are you using any Proxy or VPN software?
#664 [12:37] <eaglenoah> nope
#665 [12:37] <mattym> eaglenoah, Ok try the following
#666 [12:37] * Boogie [webchat@89.201.41.96] has quit. (Quit: webchat.esper.net)
#667 [12:37] <mattym> ??> eaglenoah av/adwcleaner
#668 [12:37] <Absol> eaglenoah: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#669 [12:37] <Absol> eaglenoah: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#670 [12:37] <mattym> eaglenoah, After you have finished those instructions and restarted, try to run the game again.
#671 [12:37] <eaglenoah> I have windows defender
#672 [12:37] <eaglenoah> and a firewall
#673 [12:37] <eaglenoah> so
#674 [12:38] <mattym> eaglenoah, Doesnt matter
#675 [12:39] <eaglenoah> How come I cant download minecraft in the first place?
#676 [12:40] <eaglenoah> like the launchher
#677 [12:40] <mattym> eaglenoah, Something on the computer is preventing the download from completing properly.
#678 [12:40] * eaglenoah [webchat@cpe-172-117-11-216.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#679 [12:47] * Jake_Evans [~Jake_Evan@185.57.191.253] has quit. (Ping timeout: 198 seconds)
#680 [12:48] * Jake_Evans [~Jake_Evan@185.57.191.253] has joined #minecrafthelp
#681 [12:57] * PostEldar [webchat@24-116-43-157.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#682 [13:00] * jean [webchat@LFbn-1-8043-120.w90-112.abo.wanadoo.fr] has joined #minecrafthelp
#683 [13:00] <jean> bonsoir
#684 [13:01] <jean> j'ai besoin d'aide
#685 [13:01] <mattym> ??> jean lang/fr
#686 [13:01] <Absol> jean: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#687 [13:02] * thelounge37 [webchat@ncm.xs4all.nl] has joined #minecrafthelp
#688 [13:02] <thelounge37> my game keeps crashing
#689 [13:02] <mattym> ??> thelounge37 launcher/log
#690 [13:02] <Absol> thelounge37: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#691 [13:05] <jean> OK no worries
#692 [13:05] <jean> I need help because my game dont will function in 1.12.1
#693 [13:05] <thelounge37> https://paste.ubuntu.com/p/kQskDNNP9J/
#694 [13:05] <mattym> jean, What happens when you try?
#695 [13:06] <mattym> thelounge37, When does the crash happen?
#696 [13:06] <thelounge37> when i load up minecraft
#697 [13:06] <jean> error message
#698 [13:06] <jean> but in 1.9 its ok
#699 [13:06] <mattym> thelounge37, Yes, but at what point in the process?
#700 [13:06] <mattym> jean, What does the error message say?
#701 [13:06] <thelounge37> its black when it crashes
#702 [13:07] <thelounge37> mojang logo hasnt come jet
#703 [13:07] <mattym> thelounge37, Are you running Discord?
#704 [13:07] <thelounge37> no
#705 [13:07] <mattym> ??> thelounge37 av/adwcleaner
#706 [13:07] <Absol> thelounge37: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#707 [13:07] <Absol> thelounge37: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#708 [13:07] <jean> Impossible d'enregistrer le téléchargement. pt_br.lang
#709 [13:08] <jean> Could not save the download
#710 [13:08] <mattym> jean, Are you using a Windows or Mac computer?
#711 [13:08] <jean> windows
#712 [13:08] <mattym> ??> jean error/download
#713 [13:08] <Absol> jean: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#714 [13:08] <jean> thanks
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#717 [13:25] * mattym [mattym@The.Cookie.Monster.Stole.my.Coookies.PanicBNC.us] has joined #minecrafthelp
#718 [13:25] * Zack [webchat@oh-71-2-102-6.dyn.embarqhsd.net] has joined #minecrafthelp
#719 [13:30] * Mia [webchat@90.253.57.217] has joined #minecrafthelp
#720 [13:31] * Paul [webchat@p57A9341F.dip0.t-ipconnect.de] has joined #minecrafthelp
#721 [13:32] <Paul> Hello
#722 [13:32] <Mia> I came here earlier today as I cant seem to play the new 1.13 on my Mac. I have tried all the recommendations like ensuring java is uptodate, making sure the Java Executable option in Launcher is off and turning off my antivirus, etc. Still not working and I was told to come back later so here I am :)
#723 [13:33] <mattym> Mia, What actually happens when you try to run it?
#724 [13:34] <Mia> It just crashes straight away and says there has been an error
#725 [13:34] <mattym> Mia, Does it say what the error is?
#726 [13:34] <Mia> Shall I paste the Ubuntu thing again?
#727 [13:35] <mattym> Mia, Sure
#728 [13:35] <Mia> https://paste.ubuntu.com/p/TDT4QZk46v/
#729 [13:35] <Mia> It just says an unexpected error has occured and the game has crashed
#730 [13:36] <mattym> ??> Mia launcher/log-txt
#731 [13:36] <Absol> Mia: We need to see your full launcher log, which is created in the game directory.
#732 [13:36] <Absol> Mia: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#734 [13:37] <Mia> ok
#735 [13:39] * thelounge29 [webchat@52-119-120-6.PUBLIC.monkeybrains.net] has joined #minecrafthelp
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#737 [13:40] <Paul> My problem is that everytime the Launcher is ready and Minecraft starts running in the Main Menu it says that there is no respond. I can't play Minecraft since days what is wrong? I new installed Minecraft and Java twice and also deactivated the firewall one time.
#738 [13:40] <Mia> When I click that green arrow I get a message saying 'could not open game directory' and asking me to make sure the folder path is valid. It is.
#739 [13:41] <thelounge29> Having "An unexpected issue has occured and the game has crashed" notice on start up.
#740 [13:41] <mattym> Mia, Try just opening the folder listed in that path and getting the file there
#741 [13:41] <mattym> ??> thelounge29 launcher/log
#742 [13:41] <Zack> I tried to play Minecraft about 4 days ago and the launcher worked fine everything worked fine until the game loaded. The game loads and I see the title screen, but when I try to interact with the game- maximizing the window, or trying to play- it says not responding. I thought when I upgrade to 1.13 it would fix itself because that has never happe
#743 [13:41] <Zack> ned before, but i was wrong. The same exact thing happens. I have tried giving it time to try to respond, but nothing. The Ubuntu Pastebin link is: https://paste.ubuntu.com/p/MhMGWQRSRJ/ Thank you for your time.
#744 [13:41] <Absol> thelounge29: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#745 [13:42] <thelounge29> ok
#746 [13:42] * thelounge69 [webchat@216.10.217.98] has joined #minecrafthelp
#747 [13:42] <mattym> ??> Paul tools/hjt
#748 [13:42] <Absol> Paul: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#749 [13:42] <Absol> Paul: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#750 [13:42] * thelounge69 [webchat@216.10.217.98] has quit. (Client Quit)
#751 [13:44] <Mia> https://paste.ubuntu.com/p/MB4R6BgFPd/
#752 [13:45] <thelounge29> Mine does not have an "Allow Mojang to collect usage data. Should I continue anyway?
#753 [13:45] <mattym> thelounge29, That shouldn't matter
#754 [13:45] <thelounge29> Cool
#755 [13:46] <mattym> Mia, What version of macOS are you on?
#756 [13:46] <Mia> 10.10.5
#757 [13:46] <mattym> Zack, Give me a moment.
#758 [13:46] <mattym> ??> Mia mac/reinst
#759 [13:46] <Absol> Mia: You may need to reinstall the locally installed files that Minecraft puts into place.
#760 [13:46] <Absol> Mia: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#761 [13:46] <Zack> ok no problem
#762 [13:48] <Mia> ok, Im not sure how to do that but I will find out and come back
#763 [13:48] * Rainry [webchat@78-73-7-185-no141.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#764 [13:48] <mattym> Zack, Are you currently running Discord?
#765 [13:48] <Zack> yes
#766 [13:48] <mattym> Zack, Turn of the Overlay feature in Discord, then try running the game again.
#767 [13:49] <Paul> I accidently tried to start minecraft as administrator and now it works! (i got no damn idea how bad i'm not very interested in finding out that) I would like to thank you for your time and energy and hope that the problem wont come back again. THANK YOU!
#768 [13:50] <thelounge29> https://paste.ubuntu.com/p/3Z5gK2MwHQ/
#769 [13:50] <Mia> ok Ive done that
#770 [13:50] <mattym> Mia, Once its done, try to load the game up again.
#771 [13:50] <mattym> thelounge29, Would you also happen to be running Discord?
#772 [13:51] <thelounge29> No
#773 [13:51] <Zack> That worked! :) Thank you.
#774 [13:51] <mattym> ??> thelounge29 tools/hjt
#775 [13:51] <Absol> thelounge29: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#776 [13:51] <Absol> thelounge29: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#777 [13:52] <Mia> Sorry but its crashed again. "Java quit unexpectedly."
#778 [13:53] <thelounge29> Sorry, but how do I run it as administrator? Thought I already was.
#779 [13:53] <mattym> Mia, Can you check if there are any updates available on the Mac?
#780 [13:53] <mattym> thelounge29, It shouldn't actually be needed run it normally.
#781 [13:54] <Mia> Its absolutely up to date - I already checked. Perhaps my Mac is just too old to play 1.13 since it plays everything previously fine.
#782 [13:54] <mattym> Mia, No, version should be fine.
#783 [13:55] <mattym> Mia, One sec
#784 [13:55] <Mia> ok, thank you
#785 [13:55] <thelounge29> So how do I change it to administrator?
#786 [13:55] <mattym> thelounge29, Again, dont worry about that. Just do the rest of the instructions.
#787 [13:56] <mattym> Mia, Can you get me a paste link for this file from the computer /Users/wendybrett/Library/Application Support/minecraft/hs_err_pid1939.log
#788 [13:56] * Zack [webchat@oh-71-2-102-6.dyn.embarqhsd.net] has quit. (Quit: webchat.esper.net)
#789 [13:58] <Mia> https://paste.ubuntu.com/p/vJK8Fx2y98/
#790 [13:59] <thelounge29> Sorry, missed the Hijack This part. I use a mac. It says it's a windows app.
#791 [13:59] <mattym> thelounge29, Ok one moment.
#792 [14:00] <mattym> ??> thelounge29 launcher/log-txt
#793 [14:00] <Absol> thelounge29: We need to see your full launcher log, which is created in the game directory.
#794 [14:00] <Absol> thelounge29: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#795 [14:00] <thelounge29> I can give you the error report from my computer.
#796 [14:00] <thelounge29> ok
#797 [14:01] <mattym> Mia, As you and thelounge29 are both on Macs and having a similar issue, let me wait on their log to see if its a similar problem.
#798 [14:02] <Mia> ok thank you
#799 [14:04] <thelounge29> Now I have a notice stating "Could not open game directory. Please make sure the file path is valid." I did check and the file is there.
#800 [14:04] <mattym> thelounge29, Then just grab the text from the log file there. Ignore using the arrow just go to the folder listed as the game dir
#801 [14:05] * EpicMailMan653 [webchat@cpe-67-242-37-7.twcny.res.rr.com] has joined #minecrafthelp
#802 [14:06] <EpicMailMan653> In afk fishfarms why do most have a stone pressure plate on a hopper
#803 [14:06] <mattym> EpicMailMan653, This is a technical support channel, we don't deal with ingame related questions.
#804 [14:07] * Wogurt [webchat@ool-45730589.dyn.optonline.net] has joined #minecrafthelp
#805 [14:08] <thelounge29> https://paste.ubuntu.com/p/CQpQcDg9GY/
#806 [14:08] <Wogurt> Anyone know why I can login to minecraft on one computer but I can't on the other?
#807 [14:08] <mattym> Wogurt, Are you here in the chat on the computer where you cannot?
#808 [14:09] <mattym> Mia and thelounge29, Ok, you both seem to have a problem with the same source.
#809 [14:09] <thelounge29> ok
#810 [14:09] <Wogurt> +mattym yes
#811 [14:10] <mattym> Wogurt, What is the exact message you get when trying.
#812 [14:10] <Wogurt> mattym "Login failed. Invalid username or password"
#813 [14:10] <Wogurt> but I know its the correct credentials
#814 [14:10] <mattym> Wogurt, And is that on the launcher or website?
#815 [14:11] <Mia> ok
#816 [14:11] <Wogurt> mattym launcher, I can login on the website
#817 [14:11] <mattym> thelounge29 or Mia, Have either of you filled out a bug report on bugs.mojang.com before?
#818 [14:11] <thelounge29> no
#819 [14:12] <Mia> no.. I got as far as registering then cme here first
#820 [14:12] <Mia> *came
#821 [14:13] <mattym> Mia, Ok, as you have already registered, can I ask you to fill out a report there for it. Include/Upload the copy of that hs_err file and the launcher_log in the report.
#822 [14:13] <mattym> Mia, When you are done, please give me the link to the completerd report.
#823 [14:13] <Mia> ok will do
#824 [14:13] <mattym> thelounge29, Once the report is made, I will have you add your info and reports to it as well.
#825 [14:13] <mattym> thelounge29, You may want to take the time to register an account on bugs.mojang.com
#826 [14:13] <thelounge29> Thanks.
#827 [14:14] <thelounge29> I will. Then just wait? Hope?
#828 [14:14] <mattym> thelounge29, Yeah, there seems to be a problem with it running one of the libraries it needs. I am not even sure where to start with fixing that on macOS
#829 [14:14] <mattym> thelounge29, So the bug team will need to take a look at that.
#830 [14:15] <thelounge29> Ok. Thanks for try. Have a good one.
#831 [14:15] <mattym> thelounge29, Just hand tight
#832 [14:15] <thelounge29> trying. ok.
#833 [14:15] <Mia> Sorry ti be thick but what does it mean by 'environment'?
#834 [14:15] <mattym> thelounge29, I want to wait on the link from the other user so you can add the info to their report as multiple of the same report just get ignored usually
#835 [14:16] <mattym> Mia, macOS and your version of it.
#836 [14:16] <Mia> ok thanks
#837 [14:16] <thelounge29> sounds good
#838 [14:17] <mattym> Wogurt, Are you using the official launcher on that computer?
#839 [14:17] <Wogurt> mattym yes
#840 [14:18] <mattym> ??> Wogurt tools/hjt
#841 [14:18] <Absol> Wogurt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#842 [14:18] <Absol> Wogurt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#843 [14:22] * matt6 [webchat@ool-44c19391.dyn.optonline.net] has joined #minecrafthelp
#844 [14:23] <matt6> How do i fix the error "Unable to locate the Java runtime"
#845 [14:23] <mattym> matt6, Read the info Absol wrote when you joined.
#846 [14:23] <Mia> Sorry its taking ages - Im having a problem as it wont let me attached the files
#847 [14:23] <matt6> oh sorry didnt see that
#848 [14:24] <mattym> Mia, You may just want to complete the report without adding them, then add them in
#849 [14:25] * matt6 [webchat@ool-44c19391.dyn.optonline.net] has quit. (Client Quit)
#850 [14:26] <Wogurt> mattym I fixed it
#851 [14:28] <Wogurt> mattym thanks a lot for the help though, it seems the ip addresses in my computers host file for mojang auth server and session server were messing things up so I deleted them and know it lets me login
#852 [14:28] <mattym> Wogurt, Thats what you get when you use pirating tools.
#853 [14:29] <mattym> Wogurt, You should change your account password, as you have been sending it to someone other than Mojang.
#854 [14:29] <mattym> Mia, Is bugs.mojang.com/projects/MC/issues/MC-134224 you?
#855 [14:30] <mattym> thelounge29, Ok go to bugs.mojang.com/projects/MC/issues/MC-134224 and make a comment, say that you are having the same issue, include your MacOS version, and the link to your error file https://paste.ubuntu.com/p/CQpQcDg9GY/
#856 [14:31] <thelounge29> Ok! Thanks!
#857 [14:31] <mattym> thelounge29, and Mia, make sure you choose the option on the right of the page to Start Watching this issue.
#858 [14:32] <mattym> That will make sure you get an email notification when info is added or someone replies.
#859 [14:32] * BlackSadnes [webchat@static-190-240-194-159.une.net.co] has joined #minecrafthelp
#860 [14:32] <Mia> yes is is
#861 [14:32] <BlackSadnes> Spanish?
#862 [14:32] * EzPeasy [webchat@81-235-17-114-no286.tbcn.telia.com] has joined #minecrafthelp
#863 [14:32] <mattym> BlackSadnes, No
#864 [14:33] <BlackSadnes> Uhm okay
#865 [14:33] <BlackSadnes> i have a problem in my account
#866 [14:33] <mattym> BlackSadnes, Describe the problem.
#867 [14:34] <EzPeasy> I´ll take my problem after his then?
#868 [14:34] <BlackSadnes> I did the mojang migration process of old
#869 [14:34] <mattym> EzPeasy, Just explain the problem.
#870 [14:34] <EzPeasy> OK
#871 [14:34] <BlackSadnes> everything was going well
#872 [14:34] <BlackSadnes> until I changed the email address
#873 [14:35] <BlackSadnes> now it only puts demo version
#874 [14:35] <EzPeasy> Ehm yeasterday i had a problem were my minecraft opened and freezeed instantly but then it just started to work, but now its doing it again
#875 [14:35] <mattym> BlackSadnes, Make sure you completely log out of the launcher, and make sure you are logging in with the new password.
#876 [14:35] <mattym> BlackSadnes, Sorry, new email and password
#877 [14:35] * thelounge29 [webchat@52-119-120-6.PUBLIC.monkeybrains.net] has quit. (Quit: webchat.esper.net)
#878 [14:35] <mattym> EzPeasy, Are you running Discord?
#879 [14:36] <EzPeasy> I was i turned it down now too see if it was that
#880 [14:36] <mattym> EzPeasy, In Discord disable the Overlay feature, then try running the game again.
#881 [14:36] <EzPeasy> Ok thx
#882 [14:36] <EzPeasy> yea it said that on minecraft then a minute or two it freezed
#883 [14:36] <EzPeasy> but thx for the help!
#884 [14:36] <BlackSadnes> I put the data well in mojang and in the launcher it just says demo
#885 [14:37] <mattym> BlackSadnes, What is the ingame username?
#886 [14:37] <BlackSadnes> BlackSadnes
#887 [14:37] <BlackSadnes> but when I change the mail I no longer have the option to change nick in mojang
#888 [14:38] <EzPeasy> Thx now its working! :)
#889 [14:38] <mattym> BlackSadnes, That means all you did was make a new Mojang account, your account is probably still on the old email.
#890 [14:39] <Mia> Ok finally added the files. Thanks for your help mattym.
#891 [14:39] <mattym> Mia, Did you see what I said about the Start Watching thing?
#892 [14:39] <Mia> yes I did and Ive done that- thank you. How long do they usually take to action it?
#893 [14:40] <mattym> Mia, It depends. You may get info on a fix, you may get a moderator asking for more info.
#894 [14:40] * dragonlady351 [webchat@c-68-50-108-104.hsd1.in.comcast.net] has joined #minecrafthelp
#895 [14:40] <mattym> Mia, Keep watch on it and hopefully someone knows what to do for it.
#896 [14:40] <Mia> So days rather than weeks hopefully
#897 [14:40] * thelounge79 [webchat@c-76-111-250-231.hsd1.fl.comcast.net] has joined #minecrafthelp
#898 [14:40] <Mia> I shall and thanks again
#899 [14:41] <BlackSadnes> nothing, the other account does not let
#900 [14:41] <BlackSadnes> Will this have a solution?
#901 [14:41] <mattym> BlackSadnes, When did you say you migrated it?
#902 [14:42] <dragonlady351> Hello!!! I've been having problems since the 1.13 update. When I click "play" on the launcher, it opens the menu screen (single player, multiplayer, etc) and then freezes up. I get the "not responding" message at the top of the Minecraft menu window after a minute or so. I then close out and get the standard game crash error message "An unexpected
#903 [14:42] <dragonlady351> issue occured and the game has crashed. We're sorry for the inconvenience." across the launcher. I uninstalled Minecraft, restarted my computer and reinstalled it and had the same issue. I also reinstalled Java and made sure it was up to date. It opened and ran 100% fine previous to the 1.13 update just the other night when I was on. Thanks in adva
#904 [14:42] <dragonlady351> nce!!!
#905 [14:42] <BlackSadnes> the old account, about 2 months ago
#906 [14:42] <mattym> ??> dragonlady351 launcher/log-txt
#907 [14:42] <Absol> dragonlady351: We need to see your full launcher log, which is created in the game directory.
#908 [14:42] <Absol> dragonlady351: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#909 [14:42] <BlackSadnes> but the new mail a couple of weeks ago
#910 [14:42] * XPbolt [webchat@c-73-3-127-124.hsd1.ut.comcast.net] has joined #minecrafthelp
#911 [14:43] <XPbolt> hi
#912 [14:43] <mattym> BlackSadnes, Are you sure you are logging into the correct account(email) you migrated to?
#913 [14:43] <thelounge79> hey all- i need help with loading my minecraft. every time i try to log in and click "play" on the launcher, it says "Uneable to Create Directory". Anyone know what to do?
#914 [14:43] * thelounge79 is now known as yeet
#915 [14:43] <mattym> ??> yeet error/download
#916 [14:43] <Absol> yeet: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#917 [14:44] <yeet> @absol i checked all that, and I have none of it on my computer
#918 [14:44] <mattym> yeet, On the error, click the botton to show more info and copy all that it says to here.
#919 [14:45] <XPbolt> anyone that can help me i try to press play on the latest update and it keeps on saying unable to locate java runtime and ive tried to unistall minecraft and reinstall it but nothing is working could someone help me
#920 [14:45] <mattym> XPbolt, Read the message Absol wrote when you joined.
#921 [14:45] <tyteen4a03> Mia: just wondering, what model of Mac are you on, and what version of macOS are you running at the moment?
#922 [14:46] <dragonlady351> Ok, here you go..... https://paste.ubuntu.com/p/G7ZFFgpYmd/
#923 [14:46] <yeet> Error details: the system cannot find the path specified
#924 [14:46] <Mia> Its an old Mac Mini and running 10.10.5
#925 [14:46] <mattym> dragonlady351, thats all that was in that file?
#926 [14:46] <dragonlady351> Yep :(
#927 [14:47] <BlackSadnes> nah men
#928 [14:47] <BlackSadnes> not works
#929 [14:47] <BlackSadnes> :/
#930 [14:47] <mattym> dragonlady351, Ok, did you run it again since you reinstalled it?
#931 [14:47] <mattym> ??> BlackSadnes account/send-email
#932 [14:47] <Absol> BlackSadnes: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#933 [14:47] <Absol> BlackSadnes: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#934 [14:47] <tyteen4a03> Mia: mac icon on top left, About This Mac, System Report
#935 [14:47] <XPbolt> but ive played before with all of that stuff on it and it worked perfectly but it wont work anymore
#936 [14:47] <tyteen4a03> Mia: what is the Model Identifier?
#937 [14:48] <dragonlady351> Yes. I actually tried uninstalling/reinstalling a second time since the first time I didn't restart my computer in between thinking there might be residual files that needed cleaned up.
#938 [14:48] <yeet> Error details: The system cannot find the path specified Filename on disk: Minecraft
#939 [14:48] <yeet> Path: D:/Minecraft Exists: false -- this is what the error message pulls up
#940 [14:48] <mattym> dragonlady351, Make sure you close that file, run the game till the issue happens, and then go back and copy the contents of the file again.
#941 [14:48] <Mia> MacMini3.1
#942 [14:48] <tyteen4a03> Mia: thanks, a second
#943 [14:48] <mattym> yeet, Can you try installing the game to the default place it wants to go.
#944 [14:48] <dragonlady351> Ok, give me sec
#945 [14:49] <yeet> mattym okay, ill try that
#946 [14:49] <tyteen4a03> Mia: it looks like your computer does not meet the minimum requirements for Minecraft
#947 [14:49] * BlackSadnes [webchat@static-190-240-194-159.une.net.co] has quit. (Quit: webchat.esper.net)
#948 [14:50] <Mia> I wondered if that was the case. It will play 1.12 fine so I;ll stick with that until I get my pc fixed. Thank you.
#949 [14:50] <tyteen4a03> Mia: no worries
#950 [14:51] * Mia [webchat@90.253.57.217] has quit. (Quit: webchat.esper.net)
#951 [14:52] <dragonlady351> Ok, now there's a ton of info in there. Take two..... https://paste.ubuntu.com/p/hCB5XxyVx5/
#952 [14:52] <yeet> mattym redownloading it through the location it wanted to do did nothing, and its still popping up with the message
#953 [14:53] <mattym> ??> yeet tools/hjt
#954 [14:53] * nick [webchat@c-71-194-172-122.hsd1.il.comcast.net] has joined #minecrafthelp
#955 [14:53] <Absol> yeet: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#956 [14:53] <Absol> yeet: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#957 [14:53] <mattym> dragonlady351, Running Discord?
#958 [14:53] * nick is now known as Guest86960
#959 [14:53] <dragonlady351> Yes, I am running Discord.
#960 [14:53] <mattym> dragonlady351, Turn off the overlay feature in Discord.
#961 [14:53] <Guest86960> my Minecraft wont download and I have all anti-virus softwares disabled. what do I do?
#962 [14:54] <dragonlady351> Not to be a pain, but I'm still new to Discord, where is the setting at?
#963 [14:54] <dragonlady351> Nevermind, I found it
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#966 [14:55] <dragonlady351> You guys are freaking amazing!!!! It's running like a champ now, thank you a million for your time!!! <3
#967 [14:58] * dragonlady351 [webchat@c-68-50-108-104.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
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#969 [15:24] * HelpMePlease [webchat@70.15.49.76.res-cmts.kng.ptd.net] has joined #minecrafthelp
#970 [15:25] * SpiinDeX [webchat@dyndsl-091-248-226-041.ewe-ip-backbone.de] has joined #minecrafthelp
#971 [15:26] <HelpMePlease> When I go onto the Minecraft launcher it will load all the way through and then im waiting for the Mojang screen but instead the launch screen shows up again saying, "The game crashed whilst initializing game
#972 [15:26] <HelpMePlease> Show more details (link)
#973 [15:27] <SpiinDeX> Hi there I have a big issue, i can't download the Server Files
#974 [15:27] <mattym> HelpMePlease, Are you running Discord?
#975 [15:27] <HelpMePlease> No
#976 [15:27] <SpiinDeX> I get a "Access Denied" error in the browser
#977 [15:27] <mattym> ??> HelpMePlease launcher/log
#978 [15:27] <Absol> HelpMePlease: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#979 [15:28] <mattym> SpiinDeX, Are you grabbing it from minecraft.net/download/server ?
#980 [15:28] <HelpMePlease> Thank you I will let you know if it works
#981 [15:29] <SpiinDeX> mattym i go into the launcher, launch options, and on "download server" text in green
#982 [15:29] <mattym> SpiinDeX, Use the website, the launcher has not been updated for the new versions.
#983 [15:30] <SpiinDeX> ah tanks
#984 [15:31] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#985 [15:32] <doodaaman> I am getting error loading game with version 1.13
#986 [15:32] <mattym> doodaaman, What does the error say?
#987 [15:32] <doodaaman> I backed up my .minecraft folder to another drive
#988 [15:32] <doodaaman> loading it again and will post a screen shot
#989 [15:33] <mattym> doodaaman, Just write what it says.
#990 [15:33] <doodaaman> I need it to give me the error again
#991 [15:33] <HelpMePlease> Ok I followed the websites steps what now?
#992 [15:33] <mattym> HelpMePlease, We need the link to the log that you made.
#993 [15:33] <HelpMePlease> https://paste.ubuntu.com/p/9DgdDpkySb/
#994 [15:34] <HelpMePlease> That?
#995 [15:34] <mattym> HelpMePlease, Yes
#996 [15:34] <mattym> ??> HelpMePlease win/dxdiag
#997 [15:34] <Absol> HelpMePlease: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#998 [15:34] * SpiinDeX [webchat@dyndsl-091-248-226-041.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#999 [15:34] * mythicalwheel [webchat@035-133-186-050.dhcp.chtrptr.net] has joined #minecrafthelp
#1000 [15:34] <HelpMePlease> Ok I will let you know when I finished the steps thanks
#1001 [15:35] * mythicalwheel [webchat@035-133-186-050.dhcp.chtrptr.net] has quit. (Client Quit)
#1002 [15:35] <doodaaman> Game Crash, an unexpected issue has occurred and the game has crashed. Wr're sorry for the inconvience
#1003 [15:35] <mattym> ??> doodaaman launcher/log
#1004 [15:35] <Absol> doodaaman: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1005 [15:39] <HelpMePlease> should I give you the link I ended out with in the end?
#1006 [15:39] <mattym> HelpMePlease, Yes
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#1008 [15:39] <HelpMePlease> https://paste.ubuntu.com/p/TMXqvmmSm7/
#1009 [15:40] * Nogule [webchat@bcdcb8b8.skybroadband.com] has quit. (Client Quit)
#1010 [15:40] <mattym> HelpMePlease, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#1011 [15:40] <HelpMePlease> Ok thank you so so so much for the help and time
#1012 [15:41] <doodaaman> Here is link for my log https://paste.ubuntu.com/p/m7nXHGnMkG/
#1013 [15:41] * HelpMePlease [webchat@70.15.49.76.res-cmts.kng.ptd.net] has quit. (Quit: webchat.esper.net)
#1014 [15:42] <mattym> doodaaman, In the process of trying to start the game, when exactly does the error show up?
#1015 [15:43] <doodaaman> I click the world I want to play and it says loading world, after a few minutes it stops and gives me the crash message
#1016 [15:44] <mattym> doodaaman, Are you using Discord?
#1017 [15:44] <doodaaman> Not that I am aware
#1018 [15:44] <mattym> ??> doodaaman tools/hjt
#1019 [15:44] <Absol> doodaaman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1020 [15:45] <Absol> doodaaman: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1021 [15:45] <doodaaman> Ok I am now trying to run my world in 1.13 and I am seeing more in the log
#1022 [15:46] <doodaaman> Once it completes I will send that log as well
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#1024 [15:48] * GoldenBear [webchat@5.151.46.25] has quit. (Client Quit)
#1025 [15:49] <doodaaman> Here is the HiJack this file https://paste.ubuntu.com/p/SfTDbVgjHC/
#1026 [15:50] <mattym> ??> doodaaman av/mcafee/uninstall
#1027 [15:50] <Absol> doodaaman: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1028 [15:50] <mattym> doodaaman, You will need to uninstall McAfee using the tool Absol linked.
#1029 [15:50] <mattym> doodaaman, After you have run the tool and restarted, try running the game again, you may need to reinstall it.
#1030 [15:51] * BaCe21 [webchat@host-89-229-159-77.dynamic.mm.pl] has joined #minecrafthelp
#1031 [15:51] <BaCe21> any help here?
#1032 [15:51] <doodaaman> Here is the log trying to run a game in 1.13 https://paste.ubuntu.com/p/Mkpqzm7mbD/
#1033 [15:52] <doodaaman> Is there an issue with McAfee and 1.13?
#1034 [15:52] <doodaaman> I was having no issue until the new version installed today
#1035 [15:52] <mattym> doodaaman, There is an issue with McAfee in general.
#1036 [15:53] * MCEpic_Nation [webchat@68-202-83-7.res.bhn.net] has joined #minecrafthelp
#1037 [15:54] <MCEpic_Nation> um
#1038 [15:54] <MCEpic_Nation> hi
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#1040 [15:55] * Jake_Evans [~Jake_Evan@185.57.191.253] has quit. (Ping timeout: 182 seconds)
#1041 [15:57] <doodaaman> Did you see the other log file I posted
#1042 [15:57] <mattym> doodaaman, Yes
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#1044 [16:05] * BaCe21 [webchat@host-89-229-159-77.dynamic.mm.pl] has joined #minecrafthelp
#1045 [16:05] <BaCe21> can someone help asap please?
#1046 [16:06] * mark [webchat@cpc89260-grnk8-2-0-cust229.14-2.cable.virginm.net] has joined #minecrafthelp
#1047 [16:06] <mattym> BaCe21, Explain what you need help with.
#1048 [16:06] <BaCe21> well, I installed everything correctly, and my client freezes right after loading
#1049 [16:06] <mark> when i try load my game it says not responding on the mojang part
#1050 [16:07] <BaCe21> what i mean is
#1051 [16:07] <mattym> BaCe21, and mark Do either of you have Discord running?
#1052 [16:07] <mark> yes
#1053 [16:07] <BaCe21> yea
#1054 [16:08] <mattym> Disable the Overlay feature in Discord, then try starting the game again
#1055 [16:08] <BaCe21> where is that?
#1056 [16:08] <mattym> BaCe21, Im not too familiar with it, probably somewhere in the settings
#1057 [16:09] <mark> i turned it off i will try and start the game now
#1058 [16:10] <BaCe21> for me closing discord completely worked, though
#1059 [16:10] <BaCe21> thx ^^
#1060 [16:10] * Jake_Evans [~Jake_Evan@185.57.191.253] has quit. (Ping timeout: 194 seconds)
#1061 [16:11] <MCEpic_Nation> My friend's client is crashing with no crahs output or crash report being set
#1062 [16:11] <mark> mines is still not working
#1063 [16:11] * Jake_Evans [~Jake_Evan@185.57.191.253] has joined #minecrafthelp
#1064 [16:11] <mattym> MCEpic_Nation, Your friend needs to join the chat from their PC.
#1065 [16:11] <mattym> ??> mark av/adwcleaner
#1066 [16:11] <Absol> mark: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1067 [16:11] <Absol> mark: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1068 [16:12] <mark> okay
#1069 [16:13] * precrashy [webchat@c-71-207-114-63.hsd1.pa.comcast.net] has joined #minecrafthelp
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#1073 [16:15] <precrashy> my minecraft launcher loads fine, but starting a little before the update aquatic, the actual game would freeze once loaded.
#1074 [16:15] <mattym> precrashy, Are you running Discord?
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#1077 [16:17] <precrashy> i do use discord, and just before the bug started there were notifications to turn on the overlay, but my attempts to activate it did nothing.
#1078 [16:18] <mattym> precrashy, Turn off the overlay.
#1079 [16:18] * jean [webchat@LFbn-1-8043-120.w90-112.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#1080 [16:19] <precrashy> is the setting accessible from discord menu?
#1081 [16:20] <mattym> precrashy, Should be
#1082 [16:20] <precrashy> testing..
#1083 [16:20] * Charlie_Chan [webchat@72-186-183-34.res.bhn.net] has joined #minecrafthelp
#1084 [16:20] <precrashy> thank you! it is working again and i can play. bye
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#1086 [16:22] <Charlie_Chan> Okay so the problem im haveing with minecraft 1.13 is i can't join minecraft servers. I have Ive reinstalled twice, reloading, opening and closeing it, restarting minecraft, restarting wifi and i have done the firewall thing too. Idk what to do anymore
#1087 [16:23] <mattym> What does it say when you try tom
#1088 [16:23] <mattym> to?*
#1089 [16:23] <Charlie_Chan> umm i forgot let me try to join again and ill tell you
#1090 [16:24] <Charlie_Chan> io.netty.channel.abstractchannel$annotatedconnectexception: Connection timed out: no further indormation:
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#1092 [16:26] <mattym> Charlie_chan, what happens if you try to join this one mctest.ae97.net
#1093 [16:27] <Charlie_Chan> umm. it says the same thing
#1094 [16:29] <Charlie_Chan> sorry ive been trying for 3 hrs
#1095 [16:30] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1096 [16:30] <mattym> ??> Charlie_Chan tools/hjt
#1097 [16:30] <Absol> Charlie_Chan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1098 [16:30] <Absol> Charlie_Chan: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1099 [16:32] * BisAUf [webchat@174-22-106-193.dvnp.qwest.net] has joined #minecrafthelp
#1100 [16:32] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1101 [16:32] <Charlie_Chan> kk
#1102 [16:33] * godot_attorney [webchat@pc-171-137-47-190.cm.vtr.net] has joined #minecrafthelp
#1103 [16:33] <BisAUf> Hello. I started a new single player world with the new 1.13 release and the world loaded, then crashed and now the launcher continues to crash each time I try to restart it using 1.13. Any Ideas?
#1104 [16:33] <Charlie_Chan> https://paste.ubuntu.com/p/bdGs54Hkyw/ for absol
#1105 [16:33] <tyteen4a03> ??> BisAUf launcher/log
#1106 [16:33] <Absol> BisAUf: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1107 [16:34] <godot_attorney> I forgot my email, but I have my username and password
#1108 [16:34] <tyteen4a03> ??> godot_attorney account/reset-password
#1109 [16:34] <Absol> godot_attorney: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1110 [16:34] <Absol> godot_attorney: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1111 [16:34] <mattym> Charlie_Chan, Uninstall Hamachi, restart the PC, then try joining a server again.
#1112 [16:34] <tyteen4a03> godot_attorney: try all your emails on there; the email that receives an email would be the one to use
#1113 [16:34] <Charlie_Chan> ok
#1114 [16:36] <godot_attorney> okay, thanks
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#1117 [16:42] <BisAUf> Here is the log https://paste.ubuntu.com/p/tXwJy3GJ3J/
#1118 [16:43] * Charlie_Chan [webchat@72-186-183-34.res.bhn.net] has joined #minecrafthelp
#1119 [16:43] <Charlie_Chan> Didnt work
#1120 [16:43] * GoldenBear [webchat@5.151.46.25] has joined #minecrafthelp
#1121 [16:44] <Charlie_Chan> Ya sorry still doesnt work sigh
#1122 [16:44] * Oafah [webchat@CPE64777ddc39d3-CM64777ddc39d0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1123 [16:44] <mattym> Charlie_Chan, Not seeing anything else in the logs that would cause an issue.
#1124 [16:44] <mattym> Charlie_Chan, Are you trying to connect from your home network?
#1125 [16:45] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#1126 [16:45] <Charlie_Chan> Then idk whats going on..
#1127 [16:45] <Charlie_Chan> Ive litterally tried everything
#1128 [16:45] <Reeces> i keep getting an error message that says it is unable to download this file and i dont have byte fence either i tried deleting it and redownloading it but still nothing and i tried repairing it still nothing i literally tried everything
#1129 [16:45] <GoldenBear> I am unable to download minecraft version 1.13 on my Mac. Every time I try to download it through minecraft launcher I get an error that reads: "Failed to download file. mn_mn.json". Does anybody know what I can do to fix this?
#1130 [16:46] <Oafah> Having some difficulty with stutters and FPS drops, playing on my local server after installing 1.13. I hear there are wide-spread issues regarding general performance, but I was curious if anyone's figured out why.
#1131 [16:46] <Reeces> i dont know how to fix that cause i keep getting the same thing on my pc too
#1132 [16:46] <mattym> ??> Reeces error/download
#1133 [16:46] <Absol> Reeces: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1134 [16:47] <mattym> GoldenBear, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1135 [16:47] <mattym> Oafah, No, you will have to wait and see.
#1136 [16:47] <GoldenBear> I have ad blocking and antivirus software
#1137 [16:47] <mattym> GoldenBear, Which ones?
#1138 [16:47] <Reeces> i removed all the software that was on that list and still nothing
#1139 [16:47] * mrkirby153 [mrkirby153@2a01:7e00:e000::11] has quit. (Quit: Leaving)
#1140 [16:47] <mattym> ??> Reeces tools/hjt
#1141 [16:47] <Absol> Reeces: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1142 [16:47] <Absol> Reeces: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1143 [16:48] <doodaaman> mattym, can you post the link that had the instruction for removing McAfee again please
#1144 [16:48] <Charlie_Chan> mattym this is the scan i just now did https://paste.ubuntu.com/p/jDNjxBD6NM/
#1145 [16:48] <GoldenBear> McAfee and AdBlock master
#1146 [16:48] <mattym> ??> doodaaman av/mcafee/uninstall
#1147 [16:48] <Absol> doodaaman: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1148 [16:48] <doodaaman> I didn't bookmark it and hoping soon the software will be done
#1149 [16:48] <doodaaman> Thanks!
#1150 [16:48] <mattym> GoldenBear, Remove AdBlock Master.
#1151 [16:49] <mattym> Charlie_Chan, Are you trying to connect from your home network?
#1152 [16:49] <Charlie_Chan> Im on my home wifi yes
#1153 [16:49] <mattym> Charlie_Chan, Its likely a network issue. The error you are getting suggests that its just not making a stable connection to the servers.
#1154 [16:50] <GoldenBear> Thank you, I'll let you know if it works
#1155 [16:50] <Charlie_Chan> mattym So how do i fix that?
#1156 [16:50] <mattym> Charlie_Chan, You wait and hope it fixes itself.
#1157 [16:50] * BisAUf [webchat@174-22-106-193.dvnp.qwest.net] has quit. (Quit: webchat.esper.net)
#1158 [16:50] <Charlie_Chan> ok well thanks.
#1159 [16:50] * Charlie_Chan [webchat@72-186-183-34.res.bhn.net] has quit. (Quit: webchat.esper.net)
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#1161 [16:51] * andrtxu [webchat@242.red-88-21-138.staticip.rima-tde.net] has joined #minecrafthelp
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#1164 [16:53] <andrtxu> hi, I have a problem when trying to load the minecraft 1.13.
#1165 [16:54] <andrtxu> how does this chat work? D;
#1166 [16:54] <mattym> andrtxu, Just explain the problem
#1167 [16:54] * Frisk [~piotrex43@79.163.243.88.ipv4.supernova.orange.pl] has quit. (Ping timeout: 198 seconds)
#1168 [16:54] <andrtxu> well my english is not very good but i'll try
#1169 [16:54] <andrtxu> I cant copypaste the log
#1170 [16:55] <andrtxu> No se ha podido encontrar el runtime de Java
#1171 [16:55] <mattym> ??> andrtxu paste
#1172 [16:55] <Absol> andrtxu: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1173 [16:55] <mattym> andrtxu, Nevermind
#1174 [16:55] <andrtxu> k thx
#1175 [16:55] <mattym> andrtxu, Read the message Absol wrote when you joined the chat
#1176 [16:55] * Webchat_11996 [webchat@host31-53-33-161.range31-53.btcentralplus.com] has joined #minecrafthelp
#1177 [16:56] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1178 [16:56] * Seven [webchat@pool-96-231-55-192.washdc.fios.verizon.net] has joined #minecrafthelp
#1179 [16:56] * __DYD__ [webchat@68-116-126-203.dhcp.crsn.ca.charter.com] has joined #minecrafthelp
#1180 [16:56] <andrtxu> oh ok sorry :S
#1181 [16:57] <Webchat_11996> minecraft running at 1 fps used to run ar 60 help
#1182 [16:57] <__DYD__> 1.13 wont download
#1183 [16:57] <mattym> ??> Webchat_11996 win/dxdiag
#1184 [16:57] <Absol> Webchat_11996: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1185 [16:57] <mattym> __DYD__, What does it say when you try?
#1186 [16:57] * CrossJaw [webchat@mn-10k-dhcp1-8081.dsl.hickorytech.net] has joined #minecrafthelp
#1187 [16:58] * CrossJaw [webchat@mn-10k-dhcp1-8081.dsl.hickorytech.net] has quit. (Client Quit)
#1188 [16:58] * mrkirby153 [mrkirby153@2a01:7e00:e000::11] has joined #minecrafthelp
#1189 [16:58] <andrtxu> thx for your help, bye ;D
#1190 [16:58] <__DYD__> unable to save download.pierce1.ogg
#1191 [16:59] * andrtxu [webchat@242.red-88-21-138.staticip.rima-tde.net] has quit. (Quit: webchat.esper.net)
#1192 [16:59] <mattym> __DYD__, Are you on Windows or Mac?
#1193 [16:59] <__DYD__> windows
#1194 [16:59] <mattym> ??> __DYD__ error/download
#1195 [16:59] <GoldenBear> I removed Adblock Master but it will still not download
#1196 [16:59] <Absol> __DYD__: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1197 [17:00] <mattym> GoldenBear, Ok, remove Minecraft from your applications folder, and download a new copy of the launcher from minecraft.net
#1198 [17:00] <GoldenBear> I'm getting the same error unfortunately
#1199 [17:00] <__DYD__> I don't have any of those
#1200 [17:00] <mattym> __DYD__, Double check
#1201 [17:00] * Seven [webchat@pool-96-231-55-192.washdc.fios.verizon.net] has quit. (Client Quit)
#1202 [17:00] <GoldenBear> Ok, I'll give it a shock
#1203 [17:01] <__DYD__> i checked again i don't have any of them
#1204 [17:01] * thelounge70 [webchat@035-134-220-172.res.spectrum.com] has joined #minecrafthelp
#1205 [17:01] <mattym> ??> __DYD__ tools/hjt
#1206 [17:01] <Absol> __DYD__: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1207 [17:02] <Absol> __DYD__: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1208 [17:02] * Alex9 [webchat@200-56-1-86.reservada.static.axtel.net] has joined #minecrafthelp
#1209 [17:02] <Alex9> hi
#1210 [17:02] <thelounge70> Hello
#1211 [17:03] * thelounge70 [webchat@035-134-220-172.res.spectrum.com] has quit. (Client Quit)
#1212 [17:03] <Alex9> my minecraft closes after i click play
#1213 [17:03] <Alex9> i dont know how to fix it
#1214 [17:04] <mattym> ??> Alex9 launcher/log
#1215 [17:04] <Absol> Alex9: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1216 [17:05] <GoldenBear> I just removed and downloaded a new minecraft launcher, but unfortunately it's still not downloading.
#1217 [17:05] * yuken_ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1218 [17:05] <mattym> GoldenBear, McAfee is also known to cause this issue on Windows, I am not sure if it is the same for a Mac.
#1219 [17:06] <GoldenBear> Ok, I'll remove it and let you know if it works
#1220 [17:06] <__DYD__> it still isn't working
#1221 [17:07] <mattym> __DYD__, Still waiting on your log.
#1222 [17:07] * yuken__ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 202 seconds)
#1223 [17:08] <Alex9> https://paste.ubuntu.com/p/PSKkdT3Bvb/
#1224 [17:08] <mattym> Alex9, So its closing after you load a world, not after you click play?
#1225 [17:09] <Alex9> yeah
#1226 [17:09] <mattym> Alex9, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1227 [17:09] <Alex9> i mean i cant even enter the world
#1228 [17:11] <Alex9> they are off
#1229 [17:11] * Cringe_Leopard [webchat@c-71-204-64-127.hsd1.ga.comcast.net] has joined #minecrafthelp
#1230 [17:12] <mattym> ??> Alex9 tools/hjt
#1231 [17:12] * Mine [webchat@162-222-52-11.fttp.usinternet.com] has joined #minecrafthelp
#1232 [17:12] <Absol> Alex9: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1233 [17:12] <Absol> Alex9: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1234 [17:13] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1235 [17:13] <Cookiesurvival> Ok hello. I've been struggling to download the latest version of Minecraft. I've tried everything yet don't seem to be getting anywhere.
#1236 [17:13] <doodaaman> I have removed McAfee and am still getting the same error
#1237 [17:13] <mattym> Cookiesurvival, What happens when you try?
#1238 [17:13] <doodaaman> Game crashes
#1239 [17:14] * Mine [webchat@162-222-52-11.fttp.usinternet.com] has quit. (Client Quit)
#1240 [17:14] <mattym> doodaaman, Can you get me a copy of the latest log, follow these new instructions
#1241 [17:14] <mattym> ??> doodaaman launcher/log-txt
#1242 [17:14] <Absol> doodaaman: We need to see your full launcher log, which is created in the game directory.
#1243 [17:14] <Absol> doodaaman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1244 [17:14] <doodaaman> Yes waiting for it to finish now
#1245 [17:15] <Webchat_11996> @Absol i followed the instructions but they just kinda stop
#1246 [17:15] <Alex9> here you go my dude
#1247 [17:15] <Alex9> https://paste.ubuntu.com/p/zJnNHz9Sc7/
#1248 [17:15] <GoldenBear> I removed McAfee and it still isn't downloading
#1249 [17:15] <mattym> Webchat_11996, We need the link you created.
#1250 [17:15] <Cookiesurvival> mattym I keep getting this messgae every time I start it up https://paste.ubuntu.com/p/96DSFnMzgc/
#1251 [17:16] <Cookiesurvival> *message
#1252 [17:16] <mattym> Alex9, Give me a moment, there are a few instructions you are going to need to follow.
#1253 [17:16] <Webchat_11996> https://paste.ubuntu.com/p/TQmw7WqhbW/plain/
#1254 [17:16] <Alex9> im ready boss
#1255 [17:16] <mattym> GoldenBear, Once again, remove it from applications and re-download
#1256 [17:17] <doodaaman> I am seeing that I can create a new game and it will run it is my saved worlds that crash
#1257 [17:17] <mattym> Webchat_11996, Its a laptop right?
#1258 [17:17] <Webchat_11996> no desk top
#1259 [17:18] <mattym> doodaaman, Did you run any worlds made before 1.13 through the Optimize option?
#1260 [17:18] <doodaaman> Here is the log
#1261 [17:18] <doodaaman> https://paste.ubuntu.com/p/SWFFNQFpnd/
#1262 [17:18] <doodaaman> Not that I know of
#1263 [17:18] <mattym> Webchat_11996, Ok
#1264 [17:18] <mattym> Webchat_11996, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#1265 [17:19] <mattym> doodaaman, Do you have Razer Synapse or Razer Cortex installed?
#1266 [17:19] <doodaaman> No
#1267 [17:19] <Cringe_Leopard> Don't exactly know what I'm doing, but my problem is that my Minecraft wont respond and every time i open it, it gets past the Mojang screen the pops up that Java SE is not responding
#1268 [17:19] <mattym> doodaaman, Did you ever mess around with any Java settings outside of Minecrafts settigns?
#1269 [17:19] <doodaaman> No
#1270 [17:19] <mattym> Cringe_Leopard, Are you running Discord?
#1271 [17:20] <Alex9> how long will it take?
#1272 [17:20] <doodaaman> I did get a new video card today
#1273 [17:20] <GoldenBear> Unfortunately it's still not working. Is there anything else I could do?
#1274 [17:20] <mattym> Alex9, Give me a moment.
#1275 [17:20] <Alex9> dont worry
#1276 [17:21] <mattym> GoldenBear, Restart the computer and try again, see if it still happens.
#1277 [17:21] <mattym> doodaaman, Wait
#1278 [17:21] * GoldenBear [webchat@5.151.46.25] has quit. (Quit: webchat.esper.net)
#1279 [17:21] <mattym> ??> doodaaman win/dxdiag
#1280 [17:21] <Absol> doodaaman: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1281 [17:21] <Alex9> ill go afk for 10 min
#1282 [17:21] <Alex9> brb
#1283 [17:21] <mattym> Alex9, lol im ready now
#1284 [17:21] <Alex9> well shit
#1285 [17:21] <Absol> Alex9: Please keep it civil
#1286 [17:21] <Alex9> k
#1287 [17:22] <Alex9> well poop
#1288 [17:22] <Alex9> sorry
#1289 [17:22] <mattym> Alex9, First thing, uninstall Akamai Netsession from the computer. And then restart once its removed, then return to the chat
#1290 [17:22] * nickbloxnick [webchat@172.58.14.212] has joined #minecrafthelp
#1291 [17:22] <nickbloxnick> Excuse me My email Won't be Sent Please help
#1292 [17:23] <mattym> ??> nickbloxnick account/send-email
#1293 [17:23] <Absol> nickbloxnick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1294 [17:23] <Absol> nickbloxnick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1295 [17:23] <nickbloxnick> Thxs
#1296 [17:23] <nickbloxnick> WHAT THE HECK
#1297 [17:23] <nickbloxnick> Wait a Minute
#1298 [17:23] <nickbloxnick> THI GUY IS CRAZY
#1299 [17:24] <nickbloxnick> Ok Im on the Web site
#1300 [17:24] <Alex9> what if i need akamai later for autodesk?
#1301 [17:25] <Alex9> it wont cause problems?
#1302 [17:25] <nickbloxnick> WHAT ON EARTH
#1303 [17:25] <mattym> Alex9, You shoudln't need it. All it does is use your computer and network to distribute files for them.
#1304 [17:25] * GoldenBear [webchat@5.151.46.25] has joined #minecrafthelp
#1305 [17:25] <GoldenBear> Hey, I restarted my mac and it is still not downloading
#1306 [17:25] * golenador [webchat@186.205.167.236] has joined #minecrafthelp
#1307 [17:25] <golenador> hello
#1308 [17:26] <nickbloxnick> golenador Hello to you
#1309 [17:26] <Alex9> k done
#1310 [17:26] <mattym> GoldenBear, Ok, few more things to double check
#1311 [17:26] <golenador> i am braziliam
#1312 [17:26] <nickbloxnick> WHAT FU__
#1313 [17:26] <Alex9> brb
#1314 [17:26] <Alex9> restar computer right?
#1315 [17:26] <mattym> Alex9, yes, then return to the chat
#1316 [17:26] * Alex9 [webchat@200-56-1-86.reservada.static.axtel.net] has quit. (Quit: webchat.esper.net)
#1317 [17:27] <GoldenBear> Ok, let me know what else I can do
#1318 [17:27] <mattym> GoldenBear, Any chance you have a program called Little Snitch installed?
#1319 [17:27] <nickbloxnick> AND RIP
#1320 [17:28] <golenador> when i try to iniciate my minecraft it is crash whith one (runtime java) erro
#1321 [17:28] <nickbloxnick> I Don't download anything because some Web sites WONT TO GIVE ME CRAZY VIRUSE'S
#1322 [17:28] * Webchat_11996 [webchat@host31-53-33-161.range31-53.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1323 [17:28] <mattym> golenador, Read the message Absol wrote when you joined the chat.
#1324 [17:28] <Cringe_Leopard> mattym, yes
#1325 [17:29] <mattym> Cringe_Leopard, Disable the Overlay feature in Discord and then retry the game.
#1326 [17:29] <GoldenBear> I don't have it installed
#1327 [17:29] <nickbloxnick> I READ THE DANG MESSAGE
#1328 [17:29] <nickbloxnick> ...
#1329 [17:29] <mattym> GoldenBear, Make sure you have disabled the default Mac firewall. Also in System Preferences make sure you have enabled applications to be downloaded from anywhere. After that re-download the installer/launcher from minecraft.net
#1330 [17:30] <mattym> !remove nickbloxnick You need to follow the link you were given, there is nothing further this channel can do to help with your issue, and you are being disruptive.
#1331 [17:30] * Absol kicked nickbloxnick from #minecrafthelp (Reason: ickbloxnick :You need to follow the link you were given, there is nothing further this channel can do to help with your issue, and you are being disruptive.)
#1332 [17:31] <golenador> mattym same i doing that the minecraft is esperienced crashes
#1333 [17:31] <mattym> ??> golenador launcher/log
#1334 [17:31] <Absol> golenador: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1335 [17:31] * golenador [webchat@186.205.167.236] has quit. (Quit: webchat.esper.net)
#1336 [17:32] <Cringe_Leopard> mattym, it worked thank you!
#1337 [17:33] <GoldenBear> I have already disabled firewall and enabled applications from anywhere
#1338 [17:34] <mattym> GoldenBear, I forget if I asked or not, but you are on your home network right?
#1339 [17:34] * thelounge22 [webchat@172.58.14.212] has joined #minecrafthelp
#1340 [17:34] <mattym> !terminate thelounge22
#1341 [17:35] * Absol kicked thelounge22 from #minecrafthelp (Reason: helounge22 :You have been removed from this channel)
#1342 [17:36] <GoldenBear> Yes, i am on my home network
#1343 [17:36] <mattym> GoldenBear, Would you happen to know if your modem/router has a firewall of its own?
#1344 [17:36] <mattym> GoldenBear, Would you happen to know if your modem/router has a firewall of its own?
#1345 [17:37] * Cringe_Leopard [webchat@c-71-204-64-127.hsd1.ga.comcast.net] has left #minecrafthelp
#1346 [17:37] <GoldenBear> I don't think so
#1347 [17:37] * Alex4 [webchat@200-56-1-86.reservada.static.axtel.net] has joined #minecrafthelp
#1348 [17:37] <Alex4> im back
#1349 [17:37] <Alex4> whats next
#1350 [17:37] <mattym> ??> Alex4 av/mcafee/uninstall
#1351 [17:37] <Absol> Alex4: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#1352 [17:38] <mattym> GoldenBear, Do you know how to run an app as Admin on your Mac (im not even sure if that an option for Macs)?
#1353 [17:39] <GoldenBear> I'm pretty sure I am
#1354 [17:39] <mattym> GoldenBear, Even if you are on an Admin account, most times there is a way to force a program to run with full admin rights.
#1355 [17:40] <GoldenBear> Ok, how do I do that?
#1356 [17:40] <mattym> GoldenBear, Not sure for a Mac
#1357 [17:40] <GoldenBear> I'm sorry, I'm terrible with technilogy
#1358 [17:40] <GoldenBear> I'll look it up
#1359 [17:40] <Alex4> i cant find the tool in the link
#1360 [17:40] <Alex4> can i just uninstall from settings?
#1361 [17:40] * thelounge59 [webchat@192.251.94.240] has joined #minecrafthelp
#1362 [17:41] <mattym> Alex4, The mcpr tool, its somewhere under step 2 in the instructions in that link
#1363 [17:41] * Webchat_43344 [webchat@host31-53-33-161.range31-53.btcentralplus.com] has joined #minecrafthelp
#1364 [17:41] <mattym> Alex4, And no, on Windows removing McAfee the normal way always leaves bits behind.
#1365 [17:42] * GoldenBear [webchat@5.151.46.25] has joined #minecrafthelp
#1366 [17:43] <Webchat_43344> hi i added the Catalyst Software Suite and it has made my minecraft go up to 5 to 20ish fps but it still drops all the time
#1367 [17:43] <GoldenBear> Sorry, I accidentally closed the site
#1368 [17:43] <GoldenBear> But I don't think I can force it to open because it's having problems with the download
#1369 [17:44] <GoldenBear> Minecraft Launcher is still working
#1370 [17:44] <thelounge59> Hey, has anybody else encountered issues with 1.13 server? Some of the people trying to join my server are getting "timed out" or "Java network exception (not exact text): An existing connection was closed by the remote host"
#1371 [17:44] * thelounge59 is now known as Cole
#1372 [17:44] <mattym> Webchat_43344, Thats the best you will be able to get out of that hardware on the latest version then.
#1373 [17:44] <Cole> One guy that was having the trouble last night is now able to join
#1374 [17:45] <mattym> Cole, That error is network related.
#1375 [17:45] <Cole> While another guy that was able to join last night, is not able to join anymore and is receiving the "timed out" error
#1376 [17:45] <Webchat_43344> will have to go back to the older then i guess cant play like that lol
#1377 [17:45] <mattym> Cole, Are you running the server from your network?
#1378 [17:46] * GoldenBear [webchat@5.151.46.25] has quit. (Client Quit)
#1379 [17:46] <Cole> I'm running it from an Ubuntu Server that I have running on a different network than we are all on (not to say that we are all on the same network), but it is my machine
#1380 [17:46] <mattym> Cole, Is it through a host?
#1381 [17:46] <Cole> No
#1382 [17:47] <Cole> My machine, my network
#1383 [17:47] * Webchat_23410 [webchat@77.28.251.236] has joined #minecrafthelp
#1384 [17:47] <Webchat_23410> Hi
#1385 [17:47] <mattym> Cole, Ok, shut the server down, and restart the network (restart modem/router)
#1386 [17:47] <Cole> On that same machine we are running a 1.7 server that not a single person has trouble connecting to
#1387 [17:47] <mattym> Cole, If the issues still persist after that, you will just need to wait and see if it resolves itself.
#1388 [17:48] * Webchat_23410 is now known as Nick
#1389 [17:48] * GoldenBear [webchat@5.151.46.25] has joined #minecrafthelp
#1390 [17:48] <GoldenBear> Sorry, I as having some problems connecting
#1391 [17:48] <mattym> GoldenBear, Did you force the launcher?
#1392 [17:48] <Nick> Uhh so I don't know if this is the right chat, but I'm having an issue with Minecraft
#1393 [17:48] * Nick is now known as Guest24505
#1394 [17:49] <mattym> Guest24505, Just explain it.
#1395 [17:49] <Cole> +mattym, I've tried a restart of the machine, but not of the network yet. I will try this now, but I highly doubt that would fix it since people can connect to the other server just fine.
#1396 [17:49] <Guest24505> So, I was fine and able to log in just about an hour ago, and then I logged out of Minecraft and I was then not able to log in.
#1397 [17:49] <mattym> Guest24505, What does it say when you try to?
#1398 [17:50] <Guest24505> I had changed my e-mail and password multiple times, I have the correct details and everything, but it gives me the invalid credentials error. (Login failed. Invalid username or password. (Forgot your password?))
#1399 [17:50] * Webchat_43344 [webchat@host31-53-33-161.range31-53.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#1400 [17:50] <mattym> ??> Guest24505 login/throttle
#1401 [17:50] <Absol> Guest24505: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1402 [17:50] <Absol> Guest24505: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1403 [17:50] <GoldenBear> I'm not sure how to force launcher
#1404 [17:50] <Guest24505> Is the password reset mandatory?
#1405 [17:51] <mattym> Guest24505, Its more so that, just in case a previous one wasnt set in properly, that you set a new one that you for sure know has gone through after waiting for the lockout to end.
#1406 [17:51] <mattym> Guest24505, So extremely recommended that you do.
#1407 [17:52] <Guest24505> Alright, thank you. I'll try again in one hour.
#1408 [17:52] <mattym> GoldenBear, On the error, can you click the Show More, or More info, whatever the button under the error says.
#1409 [17:52] <mattym> GoldenBear, From the window it opens copy the line next to Path: to the chat
#1410 [17:54] <GoldenBear> Ok, I'll try it
#1411 [17:54] * MCEpic_Nation [webchat@68-202-83-7.res.bhn.net] has quit. (Quit: webchat.esper.net)
#1412 [17:55] <GoldenBear> This is the line next to the Path:
#1413 [17:56] <mattym> GoldenBear, You may need to put it in quotes if the chat is giving you an issue writing it
#1414 [17:57] <GoldenBear> "/Users/trumdevries/Library/Application Support/minecraft/assets/objects/ad/ada3e133a3bbff9f704bd105de2795cfb6924d73"
#1415 [17:57] <mattym> GoldenBear, Are you sure you completely removed AdBlock Master?
#1416 [17:57] <GoldenBear> I think so
#1417 [17:57] <mattym> GoldenBear, How did you remove it?
#1418 [17:57] <GoldenBear> I put it in trash and then emptied the trash
#1419 [17:58] <mattym> GoldenBear, Where did you move it to the trash from?
#1420 [17:58] <GoldenBear> From my applications
#1421 [17:58] <mattym> GoldenBear, Ok
#1422 [17:59] <mattym> GoldenBear, Not sure what else to check.
#1423 [17:59] <GoldenBear> I did the same to McAfee, but I still see it in the top bar of my computer
#1424 [17:59] <Alex4> is taking too long to uninstall lol damn}
#1425 [18:02] * GoldenBear [webchat@5.151.46.25] has joined #minecrafthelp
#1426 [18:03] <mattym> GoldenBear, Check your Applications folder for a McAfee uninstaller program, if its there, run that.
#1427 [18:06] <Cookiesurvival> Ive been getting this message every time I try to launch the game in 1.13 on my launcher, anyone know why thats happening? https://paste.ubuntu.com/p/96DSFnMzgc/
#1428 [18:07] <mattym> ??> Cookiesurvival tools/hjt
#1429 [18:07] <Absol> Cookiesurvival: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1430 [18:07] <Absol> Cookiesurvival: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1433 [18:11] <Cookiesurvival> Here's what I got, I also turned off AVG in all attempts I made for trying to download 1.13: https://paste.ubuntu.com/p/qVHgHCPnYG/
#1434 [18:12] <PsychoMelody> did that work?
#1435 [18:12] <PsychoMelody> cause Im just wondering because im still getting error messages and i turned off AVG and byte fence
#1436 [18:12] <mattym> Cookiesurvival, Looks like a bit of the top is cut off, as in wasnt copied to the paste site.
#1437 [18:13] <Cookiesurvival> mattym Oh whoops, my bad. Hold on. :s
#1438 [18:13] <mattym> PsychoMelody, Did you remove/uninstall Bytefence?
#1439 [18:13] <PsychoMelody> yes
#1440 [18:13] * accidie [webchat@173-27-226-254.client.mchsi.com] has joined #minecrafthelp
#1441 [18:13] <mattym> ??> PsychoMelody tools/hjt
#1442 [18:13] <Absol> PsychoMelody: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1443 [18:14] <Absol> PsychoMelody: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1444 [18:14] <Cookiesurvival> mattym Here's the link with everything: https://paste.ubuntu.com/p/kMtkcwBFRs/
#1445 [18:14] <mattym> Cookiesurvival, Ok
#1446 [18:15] <mattym> Cookiesurvival, When exactly does it crash/stop? How far into the process does it start?
#1447 [18:15] <PsychoMelody> im confused how do i run the program as administrator then do all that other stuff sorry im really new to minecraft on pc/mac
#1448 [18:16] <mattym> PsychoMelody, Download the program Absol provided, right click the download and select Run As administrator. After that follow the rest of the instructions Absol wrote.
#1449 [18:17] <PsychoMelody> ok thanks
#1450 [18:18] <accidie> Just updated to 1.13. Now one of my worlds says it can only be played in 1.12.2. When I click on the world, I get a message that says "customized worlds are no longer supported." Any ideas what's wrong?
#1451 [18:18] <Cookiesurvival> mattym As I see it, when it closes it just opens back up and and say it crashed. When I do it without the launcher closing every time it just does nothing.
#1452 [18:18] <PsychoMelody> wait i did download the program absol provided me it wont let me open it
#1453 [18:18] <mattym> ??> Cookiesurvival win/reinst
#1454 [18:18] <Absol> Cookiesurvival: You may need to reinstall the locally installed files that Minecraft puts into place.
#1455 [18:18] <Absol> Cookiesurvival: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1456 [18:18] <mattym> PsychoMelody, Does it say anything?
#1457 [18:19] <mattym> accidie, They are not supported in 1.13 currently.
#1458 [18:19] <PsychoMelody> it says the program is already running which it isnt
#1459 [18:19] <mattym> PsychoMelody, It has a habit of opening behind windows, try minimizing stuff and see if its there.
#1460 [18:19] <accidie> Thanks. It's my son's game. He insists the world in discussion is not a customized world. Any ideas?
#1461 [18:20] <PsychoMelody> what do you mean by minimizing stuff?
#1462 [18:20] <mattym> accidie, The game reads the settings from the files themself, if it says its, then it is. You should be able to click on it anyway, and have the game give you the option to backup and optimize it.
#1463 [18:21] <mattym> accidie, Which should make it work, but may not work fully.
#1464 [18:21] <Alex4> does it usually takr this long to uninstall?
#1465 [18:21] <Alex4> mcafee
#1466 [18:21] <mattym> PsychoMelody, Close the web browser window or any other windows you have open, make sure the HJT program isnt stuck behind some other window.
#1467 [18:21] <PsychoMelody> oh ok
#1468 [18:21] <Cookiesurvival> mattym Still got the same error
#1469 [18:21] <mattym> Alex4, I have not seen it, but it all depends on the computer.
#1470 [18:21] <mattym> ??> Cookiesurvival launcher/log-txt
#1471 [18:21] <Absol> Cookiesurvival: We need to see your full launcher log, which is created in the game directory.
#1472 [18:21] <Absol> Cookiesurvival: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1473 [18:22] <GoldenBear> Hey, I'm having some real trouble removing it. Thanks for walking me through all this, I'll try working some more on it later.
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#1475 [18:23] <Cookiesurvival> mattym Here you go: https://paste.ubuntu.com/p/xqf3xJVcsY/
#1476 [18:23] <mattym> Cookiesurvival, Doulbe check the instructions, there are for a different file.
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#1478 [18:24] <PsychoMelody> is there another way i can get rid of the error message?
#1479 [18:25] <mattym> PsychoMelody, Its usually caused by something on the computer causing a conflict, without that report, we have no way of knowing what it may be.
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#1482 [18:25] <PsychoMelody> oh
#1483 [18:25] <alex1> hello
#1484 [18:25] <toidy> i have right login details and it says that i cant connect to server?
#1485 [18:25] <PsychoMelody> so do i have to report it on the bug tracker webpage
#1486 [18:26] <mattym> PsychoMelody, No
#1487 [18:26] <PsychoMelody> oh ok
#1488 [18:26] <mattym> PsychoMelody, Get us the link the instructions had you make.
#1489 [18:26] <mattym> toidy, What is the exact message?
#1490 [18:26] <PsychoMelody> ok
#1491 [18:26] <accidie> Thank you for your help +mattym. I think we have it working now.
#1492 [18:26] <toidy> could not connect to server
#1493 [18:26] <mattym> toidy, And is that on the launcher?
#1494 [18:27] <toidy> yes java kauncher
#1495 [18:27] <toidy> launcher*
#1496 [18:27] <mattym> toidy, What does it say if you try to log in at minecraft.net?
#1497 [18:27] <alex1> my account was hacked and someone changed the email address i have the email saying someone changed my email
#1498 [18:27] <mattym> ??> alex1 account/send-email
#1499 [18:27] <Absol> alex1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1500 [18:27] <Absol> alex1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1501 [18:27] <toidy> An error prevented your request from being processed. Please try again.
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#1503 [18:28] <mattym> ??> toidy tools/hjt
#1504 [18:28] <Absol> toidy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1505 [18:28] <Absol> toidy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1508 [18:29] <Cookiesurvival> mattym Aaah, my apologize. When I heard log I though of the one when you enable the output log. Hold on. >~>
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#1512 [18:32] <Cookiesurvival> mattym Here's what I found, though why I didn't find that out sooner is beyond me: https://paste.ubuntu.com/p/VS326qkyd2/
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#1516 [18:34] <mattym> Cookiesurvival, OK, at least that shows something to go on
#1517 [18:34] <mattym> ??> Cookiesurvival win/dxdiag
#1518 [18:34] <Absol> Cookiesurvival: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1521 [18:35] <PyschoMelody> i closed all my tabs before and tried to run as administrator for the source that absol gave me and still it says the app is already running when it isnt
#1522 [18:36] <mattym> PyschoMelody, Restart the computer, try to run it before doing anything else.
#1523 [18:36] <PyschoMelody> ok
#1524 [18:36] <PyschoMelody> thanks
#1525 [18:36] <PyschoMelody> your a really big help
#1526 [18:37] <godot_attorney> hi
#1527 [18:37] * Purevega [webchat@ip70-179-141-244.fv.ks.cox.net] has joined #minecrafthelp
#1528 [18:37] <godot_attorney> i need help
#1529 [18:37] <tyteen4a03> godot_attorney: ask away
#1530 [18:38] <Cookiesurvival> mattym Here's what I got: https://paste.ubuntu.com/p/HG3BbCX7RH/
#1531 [18:38] <godot_attorney> I lost my minecraft account
#1532 [18:38] <mattym> Cookiesurvival, OK one moment
#1533 [18:38] <Cookiesurvival> mattym Take your time.
#1534 [18:38] <tyteen4a03> godot_attorney: do you still have access to the email account?
#1535 [18:38] <godot_attorney> nope
#1536 [18:39] <godot_attorney> i dont remember the email
#1537 [18:39] * PyschoMelody [webchat@99-92-196-89.lightspeed.oshkwi.sbcglobal.net] has joined #minecrafthelp
#1538 [18:39] <mattym> Cookiesurvival, Download and Install the file from this page https://www.geforce.com/drivers/results/135674
#1539 [18:39] <PyschoMelody> so i restarted my computer and tried doing run as administrator again on the source absol gave me but still it said it was running when it wasnt
#1540 [18:39] <godot_attorney> and the account I cant find it by name
#1541 [18:39] <Purevega> Hey guys, as soon as I try to join a new world the game crashes. It says "An unexpected issue occurred and the game has crashed" in the launcher. Here is my log https://pastebin.com/rXix1VZN
#1542 [18:40] <Purevega> Running MC 1.13
#1543 [18:40] <Purevega> Unmodded.
#1544 [18:40] <mattym> PyschoMelody, Thats very odd. Try the following instead
#1545 [18:40] <mattym> ??> PyschoMelody av/adwcleaner
#1546 [18:40] <Absol> PyschoMelody: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1547 [18:40] <Absol> PyschoMelody: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1548 [18:41] <tyteen4a03> ??< tools/mcedit
#1549 [18:42] <PyschoMelody> thanks i will do just that
#1550 [18:43] <PyschoMelody> when i tried to run the administrator for the link absol gave me again it said it was running when it really wasnt
#1551 [18:43] <Purevega> Is anyone able to help me?
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#1554 [18:43] <mattym> Purevega, You said thats happening in a new world?
#1555 [18:43] <Purevega> Yeah
#1556 [18:44] <Purevega> Let me try a previous one.
#1557 [18:44] <PyschoMelody> when i tried to run the administrator for the link absol gave me again it said it was running when it really wasnt
#1558 [18:44] <godot_attorney> Hello, my problem is that a long time ago I had an account, and now I can not find his current name, email and password, I only have the name of the account (before forgetting it)
#1559 [18:44] * Cookiesurvival [webchat@c-73-243-28-85.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1560 [18:44] <tyteen4a03> godot_attorney: the Minecraft username?
#1561 [18:44] <godot_attorney> yup
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#1563 [18:45] <Purevega> mattym, it also crashes with previous made worlds.
#1564 [18:45] <mattym> PyschoMelody, The Adwcleaner one says the same?
#1565 [18:45] <PyschoMelody> yeah
#1566 [18:45] <mattym> ??> Purevega win/reinst
#1567 [18:45] <Absol> Purevega: You may need to reinstall the locally installed files that Minecraft puts into place.
#1568 [18:45] <Absol> Purevega: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1569 [18:45] <tyteen4a03> godot_attorney: when, and how, did you purchase Minecraft?
#1570 [18:45] <Purevega> I'll give that a shot Absol
#1571 [18:45] <mattym> PyschoMelody, Something is seriously off with the computer then. If neither of those work, we have no way to diagnose the problem.
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#1573 [18:46] <mattym> PyschoMelody, You may need to get your computer checked out at a repair/support center of some sort.
#1574 [18:46] * Purevega [webchat@ip70-179-141-244.fv.ks.cox.net] has joined #minecrafthelp
#1575 [18:46] <godot_attorney> Mhh, That account was given to me a long time ago, I do not know where that information is anymore
#1576 [18:46] <PyschoMelody> probably seeing is how my computer is really broken and old but its the only one I have
#1577 [18:47] * Cookiesurvival [webchat@c-73-243-28-85.hsd1.co.comcast.net] has joined #minecrafthelp
#1578 [18:47] <godot_attorney> and yes, I had minecraft premium in that account
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#1581 [18:48] <Johulk> Hello! I'm having horrible frame times, despite having a good PC Build. What can cause this?
#1582 [18:48] <PyschoMelody> so if i end up getting a new computer and if i transfer my account that i made on my previous computer to the new one will anything change or will it stay the same?
#1583 [18:49] <mattym> PyschoMelody, Accounts work fine between computers. If you have any saved worlds on the computer, you will need to move those over.
#1584 [18:49] <PyschoMelody> oh okay
#1585 [18:49] <PyschoMelody> thanks for all your help
#1586 [18:49] <webrosc> godot_attorney, what do you mean account was given to you? do you mean you didn't buy the account yourself?
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#1588 [18:51] <godot_attorney> the account was from a friend and he gave it to me, I had that account for a long time, now I forgot the data of this
#1589 [18:52] <webrosc> as in he finished with it, or bought you a giftcode?
#1590 [18:53] <Cole> +mattym Restarting my network didn't work
#1591 [18:54] <Cookiesurvival> mattym Ok, I had a few bumps, including a computer restart, but I finally installed what you suggested. Is that what I was pretty much missing?
#1592 [18:54] <mattym> Cole, Then you will need to wait and see if resolves itself.
#1593 [18:54] <mattym> Cookiesurvival, Yeah see if the game works.
#1594 [18:54] <Cole> ....
#1595 [18:54] <godot_attorney> the account was bought by he
#1596 [18:55] <webrosc> godot_attorney, then the account details are his, and he will have all the info Mojang require, ask your friend to contact Mojang to sort it out
#1597 [18:55] <godot_attorney> Okay
#1598 [18:56] <godot_attorney> thank you very much
#1599 [18:57] <Johulk> This is my PC build, and my framerate, while at 60, and above, feels choppy with VSync on : https://pcpartpicker.com/list/jNnw7W
#1600 [18:58] <webrosc> Johulk, and what is the FPS accoring to the F3 screen, not how it feels
#1601 [18:58] <Johulk> 60-59
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#1606 [19:00] <doodaaman> Here is the dxdiag for my issue, sorry it took so long https://paste.ubuntu.com/p/87KXn7B8JN/
#1607 [19:00] <Cookiesurvival> mattym Ok, after redownloading it again just in case I got everything, I still got the same error. . .
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#1609 [19:00] <mattym> doodaaman, Download and Install the file from this page https://www.geforce.com/drivers/results/135676
#1610 [19:00] <Cookiesurvival> *Error message
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#1612 [19:01] <Alex4> i think its stuck lol, it is necessary to uninstall mcafee?
#1613 [19:01] <mattym> Alex4, Yes, causes nothing but problems.
#1614 [19:01] <CubeTheThird> ?? av/mcafee
#1615 [19:01] <Absol> av/mcafee: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#1616 [19:01] <Absol> av/mcafee: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#1617 [19:01] <mattym> Alex4, Stop the mcpr tool, restart the computer, then try running it again.
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#1622 [19:03] <mattym> Cookiesurvival, Did you say if you were running Discord or not?
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#1624 [19:03] <Cookiesurvival> mattym Im not running discord right now. I can if you want me too. :p
#1625 [19:04] <mattym> Cookiesurvival, No, need to make sure its either off or the overlay feature it has is off.
#1626 [19:04] <mattym> Cookiesurvival, So completely off is fine for now.
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#1629 [19:05] <mattym> Cookiesurvival, You were on windows 8.1 right?
#1630 [19:06] <Cookiesurvival> mattym Yes
#1631 [19:06] <mattym> Cookiesurvival, And you restarted the PC after installing that driver update?
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#1635 [19:06] <Cookiesurvival> mattym I was just about to ask if I should. Ill go do that right now
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#1639 [19:09] <vannt> I cant log on my account
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#1643 [19:11] <mcman> The update 1.13 just came out, so I tried to play it on my mac os x 10.8.5. I can open the launcher and hit play. As soon as the opening screen appears, I click on Single player and it just crashes. It doesn't matter if I click Single player, Multiplayer, or Realms. They all crash. It just says Java quit unexpectedly. In the game output it says:
#1644 [19:11] <Cookiesurvival> mattym Ok, after restarting I still got the same results.
#1645 [19:12] <mattym> mcman, Mac version requirements are officially 10.9 or above.
#1646 [19:13] <mattym> Cookiesurvival, Try the local file reinstall once more, that is clear the .minecraft folder of all but the saves folder and then relaunch the game.
#1647 [19:13] <mcman> oh ok thx
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#1649 [19:13] <mcman> so i can't run 1.13 on my mac?
#1650 [19:13] <mattym> mcman, No
#1651 [19:14] <mcman> ok thx anyway
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#1656 [19:15] <Cookiesurvival> mattym Same thing. ;-;
#1657 [19:16] <mattym> Cookiesurvival, Can you get a new copy of the long log, the one that was found in .minecraft
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#1660 [19:18] <Cookiesurvival> mattym Here you go: https://paste.ubuntu.com/p/4QNXRW4zRz/
#1661 [19:19] <mattym> Cookiesurvival, In .minecraft did it make a Crash-Reports folder?
#1662 [19:20] <Cookiesurvival> Yes
#1663 [19:20] <mattym> Cookiesurvival, Are there any files in that folder?
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#1665 [19:21] <mattym> Cookiesurvival, If so copy the contents of the most recently made one to the paste site and get us a link.
#1666 [19:22] * thelounge2 [webchat@174-084-134-150.dhcp.chtrptr.net] has joined #minecrafthelp
#1667 [19:22] <thelounge2> ey
#1668 [19:23] <thelounge2> So I im having issues with minecraft crashing as soon it loads into the main menu
#1669 [19:23] <thelounge2> Ive tried reinstalling
#1670 [19:23] <mattym> thelounge2, Are you running Discord?
#1671 [19:24] <Cookiesurvival> mattym Yes and Ok. Though looking at it makes me wonder if language is really causing the game to crash and I should try fixing it. https://paste.ubuntu.com/p/WbH5cbsZTj/
#1672 [19:24] <mattym> Cookiesurvival, Language?
#1673 [19:25] * ShadowSlayer356 [webchat@cpe-172-118-71-188.socal.res.rr.com] has joined #minecrafthelp
#1674 [19:25] <ShadowSlayer356> Minecraft keeps on crashing
#1675 [19:25] <Cookiesurvival> mattym Ya, though thats just my observation. xd
#1676 [19:26] <mattym> Cookiesurvival, No, I dont get what you mean by language?
#1677 [19:26] * CraftyVole [webchat@134.41.194.158] has joined #minecrafthelp
#1678 [19:26] <mattym> ShadowSlayer356, When does it crash?
#1679 [19:26] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#1680 [19:26] <CraftyVole> Hello.
#1681 [19:26] <ShadowSlayer356> after Mojang pops up
#1682 [19:26] <CraftyVole> So, probably the most popular question here for Linux.
#1683 [19:27] <mattym> ShadowSlayer356, Are you running Discord?
#1684 [19:27] <ShadowSlayer356> yes
#1685 [19:27] <CraftyVole> nope.
#1686 [19:27] <CubeTheThird> CraftyVole, what's up?
#1687 [19:27] <Cookiesurvival> mattym I mean in the crash reports, there seems to be an error on Language, so I thought it might have something to do with it
#1688 [19:27] <thelounge2> ShadowSlayer356 same issue here
#1689 [19:27] <CraftyVole> GLIBCXX_3.4.20 not found (required by ./launcher)
#1690 [19:27] <ShadowSlayer356> loo
#1691 [19:27] <mattym> ShadowSlayer356, Disable the Overlay feature in Discord, then try the game again.
#1692 [19:27] <ShadowSlayer356> ok
#1693 [19:28] <CraftyVole> any advice?
#1694 [19:28] <CubeTheThird> CraftyVole, what distro?
#1695 [19:28] * matt6 [webchat@cpc89006-gill18-2-0-cust2297.20-1.cable.virginm.net] has joined #minecrafthelp
#1696 [19:28] <CraftyVole> Mint Rebecca
#1697 [19:28] <ShadowSlayer356> thx it worked
#1698 [19:28] <mattym> CraftyVole, Im guessing you mean with the newer launcher? Aka v2 or 2.#.####
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#1700 [19:28] <CraftyVole> latest as of today.
#1701 [19:29] * thelounge2 [webchat@174-084-134-150.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#1702 [19:29] <CraftyVole> 17.1
#1703 [19:29] <CraftyVole> Linux Mint 17.1
#1704 [19:30] <CubeTheThird> CraftyVole, do you have gcc-libs installed?
#1705 [19:30] <CraftyVole> command?
#1706 [19:31] <CubeTheThird> CraftyVole, first try: ls /usr/lib/libstdc++.so.6
#1707 [19:32] <CraftyVole> so no.
#1708 [19:32] <CubeTheThird> CraftyVole, iirc on mint it would be: sudo apt-get install gcc-libs
#1709 [19:32] <mattym> Cookiesurvival, Sorry, java.lang really has nothing to do with language, its just something that shows up in most of the java errors.
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#1712 [19:33] <mattym> Cookiesurvival, I cant remember, did I have you do an HJT log? If so any chance you have the link to the latest one you did?
#1713 [19:33] <CraftyVole> unable to locate package gcc-libs
#1714 [19:34] <Cookiesurvival> mattym You mean like an updated one after the driver, or just the one from before? :P
#1715 [19:35] <mattym> Cookiesurvival, lets just get a new one
#1716 [19:35] <mattym> ??> Cookiesurvival tools/hjt
#1717 [19:35] <Absol> Cookiesurvival: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1718 [19:35] <dragoduval> Any mods here ? Or anyone can help me. I cant play Minecraft java whit the new uodate if i have discord or my streaming program started, caise it make my gane crash. But it work without it. Anyone know of a fix ?
#1719 [19:35] <Absol> Cookiesurvival: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1720 [19:35] <mattym> dragoduval, Make sure the overlay option is Discord is disabled
#1721 [19:35] <CraftyVole> Synaptic shows an exclamation mark next to libgcc-4.8-dev.
#1722 [19:36] <doodaaman> mattym updated the video drivers still getting crash
#1723 [19:36] <doodaaman> https://paste.ubuntu.com/p/pg6hVV3mnJ/
#1724 [19:36] <CubeTheThird> CraftyVole, are you able to update it?
#1725 [19:36] <mattym> doodaaman, Ok, one moment
#1726 [19:36] * Alex2 [webchat@200-56-1-86.reservada.static.axtel.net] has joined #minecrafthelp
#1727 [19:36] <Alex2> its done my man
#1728 [19:36] <Cookiesurvival> mattym Here you go: https://paste.ubuntu.com/p/NYHCPDMJSJ/
#1729 [19:36] <mattym> Alex2, You were able to uninstall it
#1730 [19:36] <Alex2> mcafee uninstalled
#1731 [19:36] <Alex2> ye
#1732 [19:37] <mattym> Alex2, Try running the game again.
#1733 [19:37] <Alex2> send me luck boyz
#1734 [19:37] <mattym> doodaaman, Ok, start by going to the Control Panel
#1735 [19:38] <doodaaman> There
#1736 [19:38] <mattym> doodaaman, In there open the System option, and in that window look for the part that says Advanced System settings, and click on that.
#1737 [19:38] <mattym> doodaaman, In the window that opens, click the button that says Environment Variables.
#1738 [19:38] <doodaaman> there
#1739 [19:39] <mattym> doodaaman, Once the environment variables are open, look for anything that says JAVA_OPTIONS
#1740 [19:39] <godot_attorney> Hello, I found a name and password that had the account at some time, can i recover my account from that?
#1741 [19:39] <Alex2> thank you my man
#1742 [19:39] <Alex2> i love you
#1743 [19:39] <mattym> godot_attorney, No
#1744 [19:39] <Alex2> it works
#1745 [19:40] <mattym> Alex2, Ok, enjoy.
#1746 [19:40] <doodaaman> Nothing about JAVA_OPTIONS
#1747 [19:40] <godot_attorney> Oh :c
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#1749 [19:41] <doodaaman> Closest thing I can find is a Java path
#1750 [19:41] <mattym> Cookiesurvival, Only other thing I can currently think of is completely uninstalling AVG, though any problems we currently know caused by it would not have even let you get that far into starting the game.
#1751 [19:41] <mattym> doodaaman, Thats fine.
#1752 [19:42] <mattym> doodaaman, Ok close out everything and go back to Control Panel, open up the Java option there.
#1753 [19:42] * thelounge28 [webchat@75-134-116-160.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#1754 [19:42] <doodaaman> In Java Control panel
#1755 [19:43] <mattym> doodaaman, On the top, there should be a tab just called Java, click that
#1756 [19:43] <thelounge28> Hi, need help with something. My Wifi is operating well but whenever I try to start Minecraft it just gets stuck on the "Mojang" part. Now the launcher won't even download.
#1757 [19:43] <doodaaman> There
#1758 [19:43] <mattym> doodaaman, Click the view button.
#1759 [19:43] <Cookiesurvival> mattym Are you sure completely uninstalling it would work. Im too unsure if it can cause such a problem if I turn everything it has off. :s
#1760 [19:43] <thelounge28> k, thanks
#1761 [19:43] <thelounge28> (too lazy to change my nickname xD)
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#1763 [19:44] <doodaaman> There
#1764 [19:44] <mattym> Cookiesurvival, No, not sure at all. Like I said, its the only thing still in the report that is known the be problematic, but not for the issue you are having.
#1765 [19:44] <mattym> doodaaman, Ok, that should list all the Java instances on the computer, is there one or more?
#1766 [19:44] <CraftyVole> sorry, CubeTheThird. I'm new here.
#1767 [19:44] <doodaaman> One
#1768 [19:44] <Cookiesurvival> mattym I guess so, Ill give it a shoot hold on.
#1769 [19:44] <doodaaman> platform 1.8
#1770 [19:44] <CubeTheThird> CraftyVole, no worries. did that reinstall make a difference? you may need to reboot to see the effects
#1771 [19:45] <mattym> doodaaman, Does it have anyting written the box under Launch Parameters?
#1772 [19:45] <CraftyVole> CubeTheThird, oh. Ok, I'll reboot now.
#1773 [19:45] <mattym> doodaaman, sorry, Runtime parameters
#1774 [19:45] <doodaaman> Runtime Parmeters is black
#1775 [19:45] <doodaaman> blnk
#1776 [19:45] <mattym> doodaaman, Ok
#1777 [19:45] * CraftyVole [webchat@134.41.194.158] has quit. (Quit: webchat.esper.net)
#1778 [19:46] <mattym> doodaaman, Above where it says that platform, it should have a tab for both User and System, you should be on User currently
#1779 [19:46] <mattym> doodaaman, click system and make sure Runtime Parameters is also empty there
#1780 [19:46] <doodaaman> Yes
#1781 [19:46] <doodaaman> Yes it is
#1782 [19:47] <mattym> ??> doodaaman launcher/log-txt
#1783 [19:47] <Absol> doodaaman: We need to see your full launcher log, which is created in the game directory.
#1784 [19:47] <Absol> doodaaman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1785 [19:49] * Cookiesurvival [webchat@c-73-243-28-85.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#1786 [19:50] <doodaaman> https://paste.ubuntu.com/p/zp4rnmkKXV/
#1787 [19:51] <mattym> doodaaman, And like you said, it only does this when trying to load a previously made world?
#1788 [19:52] <doodaaman> Correct
#1789 [19:52] <doodaaman> I can create a new world
#1790 [19:52] * Cole [webchat@172.56.6.36] has joined #minecrafthelp
#1791 [19:53] <doodaaman> And it does this for 1.12.2 as well
#1792 [19:53] <doodaaman> But it seems to go futher in 1.12.2
#1793 [19:53] <mattym> doodaaman, Were all the old worlds completely vanilla?
#1794 [19:53] <doodaaman> Meaning no mods?
#1795 [19:53] <mattym> doodaaman, Yeah
#1796 [19:53] <doodaaman> Yes
#1797 [19:55] <mattym> doodaaman, Can you get me a regular log from trying to load one in 1.12.2
#1798 [19:55] <doodaaman> Yes one minute
#1799 [19:57] <Cole> mattym I'm still having issues with people joining the server
#1800 [19:57] <doodaaman> In 1.12.2 the window comes up and says Loading World then Building Terrain then seems to hang
#1801 [19:57] <doodaaman> IN 1.13 I only get Loading World
#1802 [19:57] <doodaaman> Waiting for log
#1803 [19:58] <mattym> doodaaman, Ok
#1804 [19:58] <doodaaman> https://paste.ubuntu.com/p/TjdDdPRwBs/
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#1808 [20:02] <Cookiesurvival> mattym After deleting everything Avg related, the same error message pops up. Should I reinstall minecraft again? Reinstalling the launcher and the game?
#1809 [20:02] * Webchat_16763 [webchat@184.151.111.12] has joined #minecrafthelp
#1810 [20:02] <mattym> Cookiesurvival, Yeah give it a go.
#1811 [20:03] <doodaaman> That is the one thing I have not done, I have not removed Minecraft and reinstalled
#1812 [20:03] <mattym> doodaaman, For now all I can suggest is to stick to a new world. I remember someone else having a similar issue, but cant locate the report on it currently.
#1813 [20:03] * yuken_ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1814 [20:03] <mattym> ??> doodaaman win/reinst
#1815 [20:03] <Absol> doodaaman: You may need to reinstall the locally installed files that Minecraft puts into place.
#1816 [20:03] <Absol> doodaaman: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1817 [20:04] <doodaaman> Ok, I have a copy of my saved games backed up on an external drive
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#1825 [20:16] <Volendam> hello
#1826 [20:17] <Cookiesurvival> mattym Ok, so I tried my best to delete everything avg related and still got no results. Here's the reports after uninstalling it, including the uninstaller: HJT - https://paste.ubuntu.com/p/hnJSKjKjb6/ Log - https://paste.ubuntu.com/p/yfmtHcVBFc/
#1827 [20:17] <Volendam> my minecraft stopped at the new title [version 1.13
#1828 [20:18] <mattym> Volendam, What exactly happens?
#1829 [20:18] * XPbolt [webchat@c-73-3-127-124.hsd1.ut.comcast.net] has joined #minecrafthelp
#1830 [20:18] <mattym> Cookiesurvival, Did you try the ADWcleaner program earlier?
#1831 [20:19] <Volendam> 1. started minecraft 2. loading 3. just stopped on new title
#1832 [20:19] <mattym> Volendam, Are you running Discord?
#1833 [20:19] <Volendam> yep
#1834 [20:19] <mattym> Volendam, Turn or the Overlay feature in Discord then try running the game again.
#1835 [20:19] <Volendam> ok
#1836 [20:20] <Cookiesurvival> mattym I never used it, should I try that?
#1837 [20:20] <mattym> ??> Cookiesurvival av/adwcleaner
#1838 [20:20] <Absol> Cookiesurvival: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1839 [20:20] <Absol> Cookiesurvival: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1840 [20:20] <XPbolt> how do i go to the java executabe and change it off
#1841 [20:21] <mattym> XPbolt, Read the message Absol wrote when you entered the chat.
#1842 [20:21] <Volendam> ohh Thank you mattym its working
#1843 [20:21] <XPbolt> i did i dont know how to get to the java executable
#1844 [20:21] <mattym> XPbolt, The instructions tell you how to get to it.
#1845 [20:22] <XPbolt> but i dont know how to get to the settings
#1846 [20:22] <XPbolt> but i dont know how to get to the settings
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#1850 [20:23] <XPbolt> oh nvm thanks
#1851 [20:25] * dragoduval [~androirc@2605:b100:f44e:201:8a9e:1252:7ba6:e24] has joined #minecrafthelp
#1852 [20:26] <dragoduval> So is there really no way to have apps that need have overlay on Java, with the new update ??
#1853 [20:26] * Cookiesurvival [webchat@c-73-243-28-85.hsd1.co.comcast.net] has joined #minecrafthelp
#1854 [20:26] <Cookiesurvival> mattym No dice
#1855 [20:27] <mattym> dragoduval, No, overlays have always causes issues with the graphics library java uses.
#1856 [20:28] * godot_attorney [webchat@pc-171-137-47-190.cm.vtr.net] has quit. (Quit: webchat.esper.net)
#1857 [20:28] <dragoduval> But i used to stream before without any crash. Sure it lagged a bit every once in a while, but it still worked.
#1858 [20:28] <mattym> dragoduval, Then go complain to the people that make the overlays and ask them why it isnt optimized for other platforms.
#1859 [20:29] <mattym> Cookiesurvival, Can you get me a new dxdiag report, I want to make sure the driver update worked properly.
#1860 [20:29] <Cookiesurvival> mattym Should I try asking to Mojang themselves for help, cause everything we tried so far doesn't seem to have done anything? >~>
#1861 [20:29] <Cookiesurvival> mattym Ok!
#1862 [20:30] * doodaaman [webchat@107-210-162-24.lightspeed.tukrga.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1863 [20:30] <mattym> Cookiesurvival, More people aren't seeing that issue, so its likely a technical issue, and Mojang does not handle those.
#1864 [20:32] <Cookiesurvival> mattym Aww ok, here's the dxd: https://paste.ubuntu.com/p/HcYd7bDzrZ/
#1865 [20:32] <mattym> Yeah update did what is was supposed to
#1866 [20:33] * thelounge85 [webchat@host-46-166-198-3.neotelecom.ru] has joined #minecrafthelp
#1867 [20:33] <mattym> Cookiesurvival, Is your display a normal computer monitor?
#1868 [20:34] * Trenix [webchat@c-24-0-53-113.hsd1.nj.comcast.net] has joined #minecrafthelp
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#1870 [20:34] <Trenix> Anyone having massive lag in 1.3?
#1871 [20:34] <mattym> Trenix, Are you running on a new world, or an old one?
#1872 [20:34] <Trenix> New world
#1873 [20:35] <mattym> ??> Trenix win/dxdiag
#1874 [20:35] <Absol> Trenix: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1875 [20:36] <Cookiesurvival> mattym It should be, yes.
#1876 [20:36] <mattym> Cookiesurvival, Basically, its not a big TV or anything like that right?
#1877 [20:37] <Cookiesurvival> mattym Ya, its definitely not a tv screen
#1878 [20:38] <Trenix> https://paste.ubuntu.com/p/76hnndx7kw/
#1879 [20:38] <Trenix> I have a beast of a computer, no reason why it shouldn't handle minecraft
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#1881 [20:39] <mattym> Trenix, Yeah everything seems up to date as well. There is a small number of uses experiencing this issue, right now all you can do is wait and see if it gets fixed in a patch.
#1882 [20:40] <Trenix> :( oh man, ok well thanks for checking
#1883 [20:40] <Trenix> Are you someone that works for mojang?
#1884 [20:40] <mattym> No
#1885 [20:41] <Trenix> Do they know about this issue? Just want to make sure they know about it.
#1886 [20:41] <mattym> Trenix, yes, its already listed on the bug tracker
#1887 [20:41] <Trenix> Awesome thanks.
#1888 [20:43] <mattym> Cookiesurvival, At any point did you adjust any Java settings outside of the Minecraft launcher itself?
#1889 [20:46] <Cookiesurvival> mattym No, but I have gotten notifications occasionally about updating it
#1890 [20:47] <mattym> Cookiesurvival, At any point in the past did you have Razer Synapse or Cortex installed?
#1891 [20:47] <Cookiesurvival> mattym Never even know they existed
#1892 [20:48] <mattym> Cookiesurvival, Ok, last thing I can think to check for, let me just double check how to do it for Windows 8.1
#1893 [20:50] <mattym> Cookiesurvival, Ok, can you get to Control Panel?
#1894 [20:54] <Cookiesurvival> mattym Ahh yes
#1895 [20:55] <mattym> Cookiesurvival, Ok in CP do you see an option called System
#1896 [20:55] <Cookiesurvival> mattym System and security? Yes
#1897 [20:56] <mattym> Cookiesurvival, Under System and Security should just be one called System, go into that.
#1898 [20:56] <Cookiesurvival> mattym Ahh found it, then?
#1899 [20:56] <mattym> Cookiesurvival, Do you see an option called Advanced System settings, if so click that.
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#1901 [20:57] <Cookiesurvival> mattym Ok, found it
#1902 [20:57] <mattym> Cookiesurvival, Ok in that you should see a button that says Environment Variables, click on that
#1903 [20:58] <Cookiesurvival> mattym Ok ok, where to next?
#1904 [20:58] <mattym> Cookiesurvival, Look through both the lists on that window for anything that says JAVA_OPTIONS
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#1906 [21:01] <Cookiesurvival> mattym Hmm, I dont seem to find anything java related in there
#1907 [21:01] <mattym> Cookiesurvival, Well then I am out of ideas, and also need to be going for the night.
#1908 [21:02] <Cookiesurvival> mattym Ahh ok, thanks for trying to help. I really wish this didn't happen to me. >~>
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#1912 [21:07] <Vin> Hello
#1913 [21:07] <Vin> When I start 1.13 it goes to the Mojang loading screen
#1914 [21:08] <Vin> Then it goes to a black screen and it won't get out of it
#1915 [21:08] <Vin> Can someone help me?
#1916 [21:08] * webrosc_ [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#1917 [21:08] <Vin> When it goes to the black screen I can't alt+f4 out, it doesn't work, so I have to restart my pc
#1918 [21:09] <Vin> I'm running GTX 1050 with 4 gigs of ram allocated to minecraft and an i7 7700k cpu
#1919 [21:09] <CubeTheThird> Vin, are you running discord?
#1920 [21:10] <Vin> Yes
#1921 [21:10] <Vin> CubeTheThird
#1922 [21:10] <CubeTheThird> Vin, the overlay setting in discord has been known to cause issues with the new update. Try disabling that
#1923 [21:10] <Vin> Alright
#1924 [21:11] <Vin> Overlay is turned off
#1925 [21:11] <Vin> Should I try starting it up again?
#1926 [21:11] <CubeTheThird> Vin, ya try again
#1927 [21:11] <Vin> Ight
#1928 [21:11] <Vin> If I have to restart my pc and it doesn't work I'll be right back
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#1930 [21:11] <CubeTheThird> Vin, sure thing
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#1932 [21:12] <KuteKudlyKoala> Hai I need help downloading 1.12 it aint letting me :(
#1933 [21:12] <Vin> It worked CubeTheThird thank you so much
#1934 [21:12] <CubeTheThird> Vin, awesome!
#1935 [21:12] <CubeTheThird> KuteKudlyKoala, not 1.13?
#1936 [21:12] <doodaaman> mattym, after removing and reinstalling I can run two of my three worlds
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#1938 [21:12] <KuteKudlyKoala> no 1.12
#1939 [21:12] * webrosc_ is now known as webrosc
#1940 [21:12] <CubeTheThird> KuteKudlyKoala, what happens when you try?
#1941 [21:12] <doodaaman> Of course the world that will not run is the big one
#1942 [21:13] <KuteKudlyKoala> it says error unable to save download 1.12.jar ?
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#1944 [21:13] <CubeTheThird> ??> KuteKudlyKoala av/bytefence
#1945 [21:13] <Absol> KuteKudlyKoala: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1946 [21:13] <KuteKudlyKoala> I don't have that ....
#1947 [21:13] <KuteKudlyKoala> I don't think
#1948 [21:14] <CubeTheThird> KuteKudlyKoala, can you check to make sure? I've seen a lot of people not know they have it
#1949 [21:14] <doodaaman> I get a view crash report link when the world crashes but it does not let me view anything
#1950 [21:15] <CubeTheThird> doodaaman, can you open the .minecraft folder?
#1951 [21:15] <KuteKudlyKoala> ok I will
#1952 [21:15] <doodaaman> Yes
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#1954 [21:15] <CubeTheThird> doodaaman, there, you should see a folder called crash-reports. If there is one it would show up there
#1955 [21:15] <KuteKudlyKoala> I just looked it up I think its another thing thats similar to That Fence thingy
#1956 [21:15] <KuteKudlyKoala> so ima Uninstall that
#1957 [21:15] <CubeTheThird> kk
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#1959 [21:18] <doodaaman> I see a lot of java memory errors
#1960 [21:19] <doodaaman> but not sure what I am looking at
#1961 [21:19] <KuteKudlyKoala> I uninstalled MacKeeper and Mac Cleaner cause the Mojang website says that could be the issue but it still won't let me ....
#1962 [21:19] <CubeTheThird> doodaaman, copy the full report onto http://paste.ubuntu.com and give the URL here.
#1963 [21:20] <doodaaman> https://paste.ubuntu.com/p/cGKkfRXYvD/
#1964 [21:20] <CubeTheThird> KuteKudlyKoala, oh.. you're on mac? can you copy the full download log onto http://paste.ubuntu.com and give the URL here.
#1965 [21:21] <KuteKudlyKoala> Url to what...
#1966 [21:21] <KuteKudlyKoala> sorry im only 12
#1967 [21:21] <doodaaman> Here is the full log https://paste.ubuntu.com/p/6D7jTThC4G/
#1968 [21:21] <CubeTheThird> KuteKudlyKoala, the link?
#1969 [21:21] <KuteKudlyKoala> to what ?
#1970 [21:22] <KuteKudlyKoala> im rlly confused
#1971 [21:22] <CubeTheThird> ??> KuteKudlyKoala launcher/log
#1972 [21:22] <Absol> KuteKudlyKoala: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1973 [21:22] <CubeTheThird> doodaaman, so this only happens with a specific world?
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#1975 [21:22] <doodaaman> Yes
#1976 [21:22] <doodaaman> I had two others and they work
#1977 [21:23] <CubeTheThird> doodaaman, did you edit any of the JVM arguments?
#1978 [21:23] <doodaaman> No
#1979 [21:24] <KuteKudlyKoala> https://paste.ubuntu.com/p/dQFdJPS5Tw/
#1980 [21:24] <KuteKudlyKoala> does that work ...
#1981 [21:25] <CubeTheThird> KuteKudlyKoala, one sec let's see
#1982 [21:25] <KuteKudlyKoala> kk
#1983 [21:25] <CubeTheThird> doodaaman, hmm... I'm wondering if it's a bug with the conversion to the new world data
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#1985 [21:25] <CubeTheThird> KuteKudlyKoala, are you low on disk space on your computer?
#1986 [21:26] <KuteKudlyKoala> No its new
#1987 [21:26] <doodaaman> Before I ran any of the worlds I copied the entire .minecraft folder to my external drive
#1988 [21:26] <doodaaman> So I have a clean version
#1989 [21:26] <CubeTheThird> doodaaman, well that was a good idea. If you copy over the original version of the world, and try again, does it give you the same crash?
#1990 [21:26] <doodaaman> I deleted the save I had locally and imported the saved one and it didn't work
#1991 [21:26] <doodaaman> Yes
#1992 [21:27] <CubeTheThird> doodaaman, hmm you might want to report that on the bug tracker then, and attach the affected world, seeing as you can reproduce the issue
#1993 [21:27] <CubeTheThird> doodaaman, bugs.mojang.com
#1994 [21:27] <KuteKudlyKoala> how would I check my disk space ...
#1995 [21:27] <doodaaman> Ok thanks!
#1996 [21:28] <CubeTheThird> KuteKudlyKoala, when you open the finder, at the bottom of the window it will say how much free space you have
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#1998 [21:29] <KuteKudlyKoala> what window?
#1999 [21:29] <CubeTheThird> KuteKudlyKoala, alternatively, you can go to the Apple menu, click on About This Mac, and go to Storage
#2000 [21:29] <KuteKudlyKoala> ok I think I found it ...
#2001 [21:29] <KuteKudlyKoala> I has 3.88 GB left
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#2003 [21:30] <CubeTheThird> KuteKudlyKoala, only 3.8? That isn't very much....
#2004 [21:30] <KuteKudlyKoala> Its a MacBook Air it doesn't have a lot to start with
#2005 [21:31] <KuteKudlyKoala> maybe thats just I cloud ....
#2006 [21:31] <CubeTheThird> KuteKudlyKoala, hmm you might be too short on storage to fully download things. Make sure you empty the trash on your computer to try clearing up some space
#2007 [21:31] <CubeTheThird> KuteKudlyKoala, it should say "Available: <space>"
#2008 [21:31] <KuteKudlyKoala> lol thats not the right thing. was looking at my iCloud space XD
#2009 [21:31] <CubeTheThird> KuteKudlyKoala, haha ok. I was gonna say for a new computer....
#2010 [21:32] <KuteKudlyKoala> lol
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#2013 [21:32] <CubeTheThird> KuteKudlyKoala, and you didn't install any other sort of anti-virus by chance?
#2014 [21:32] * hphat^ [~hph@ip72-195-187-57.mc.at.cox.net] has joined #minecrafthelp
#2015 [21:33] <KuteKudlyKoala> No I had Mackeeper on but I uninstalled that and then deleted it from trash
#2016 [21:33] <CubeTheThird> KuteKudlyKoala, hmm ok. do you get any errors when downloading it directly from here: https://launcher.mojang.com/mc/game/1.12/client/909823f9c467f9934687f136bc95a667a0d19d7f/client.jar
#2017 [21:34] <KuteKudlyKoala> oo I found it I have 192.01 GB space out of 250.79 ( school stuff )
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#2020 [21:36] <KuteKudlyKoala> sorry something happened
#2021 [21:36] <CubeTheThird> no worries
#2022 [21:36] <KuteKudlyKoala> ok so the url u sent just before it won't let me open it
#2023 [21:36] <CubeTheThird> KuteKudlyKoala, it won't? what happens?
#2024 [21:37] <KuteKudlyKoala> and when I did it said check the consolefor possible errors
#2025 [21:38] <KuteKudlyKoala> wait it let me open it and it turned into a folder with like 100000 things on it XD
#2026 [21:38] <CubeTheThird> KuteKudlyKoala, ok you can delete that. I just wanted to test to make sure you could actually download it
#2027 [21:38] <KuteKudlyKoala> oh ok XD
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#2030 [21:38] <Rogue> help
#2031 [21:39] <CubeTheThird> KuteKudlyKoala, can you try uninstalling and reinstalling the game?
#2032 [21:39] <CubeTheThird> Rogue, with?
#2033 [21:39] <KuteKudlyKoala> kk
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#2035 [21:39] <Rogue> i try to lauch 1.13 but it keeps crashing before it starts
#2036 [21:39] <Rogue> ive played it before just like 30 mins ago
#2037 [21:39] <KuteKudlyKoala> damn im trying to install 1.12 XD
#2038 [21:39] <CubeTheThird> Rogue, do you have discord running?
#2039 [21:39] <Rogue> no
#2040 [21:40] <Rogue> it says unable to extract native files
#2041 [21:40] <KuteKudlyKoala> If I uninstall Minecraft won't I have to pay to get it back?
#2042 [21:40] <Rogue> n
#2043 [21:40] <Rogue> no as long as you have a mojang account you can install
#2044 [21:40] <KuteKudlyKoala> ok thx
#2045 [21:41] <CubeTheThird> Rogue, what anti-virus and firewall software do you have?
#2046 [21:41] <Rogue> kaspersky
#2047 [21:41] <CubeTheThird> KuteKudlyKoala, you can always download it from https://minecraft.net/download
#2048 [21:41] <CubeTheThird> ??< av/kaspersky
#2049 [21:41] <Rogue> but it worked just like 30 minutes ago tho
#2050 [21:41] <KuteKudlyKoala> oh no my servers will they disappear
#2051 [21:41] <Rogue> kaspersky
#2052 [21:41] <CubeTheThird> KuteKudlyKoala, we can back stuff up first if you're concerned, but I don't think that stuff will disappear
#2053 [21:42] <Rogue> what do i do
#2054 [21:42] <CubeTheThird> Rogue, does it give you that message when you try opening the launcher?
#2055 [21:42] <Rogue> no
#2056 [21:42] <Rogue> when i press the launch 1.13 button
#2057 [21:42] <Rogue> for somereason when i was playing 1.13 earlier it crashed
#2058 [21:42] <Rogue> and now it wont open it just automatically crashes
#2059 [21:42] <CubeTheThird> ??> Rogue launcher/log
#2060 [21:42] <Absol> Rogue: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#2061 [21:44] <KuteKudlyKoala> should I trash the Minecraft.dmg ?
#2062 [21:44] <CubeTheThird> KuteKudlyKoala, ya you can do that
#2063 [21:44] <KuteKudlyKoala> ok ima re install it
#2064 [21:44] <KuteKudlyKoala> OH NO I forgot to write down my server its :(
#2065 [21:45] <KuteKudlyKoala> ip's
#2066 [21:45] <CubeTheThird> KuteKudlyKoala, it should still be there. Generally the minecraft files are stored in a different location
#2067 [21:45] <Rogue> https://paste.ubuntu.com/p/ksBPJSq5g9/
#2068 [21:45] <Rogue> after the last one it just crashes
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#2070 [21:46] <KuteKudlyKoala> ok yes ik where that is
#2071 [21:46] <CubeTheThird> Rogue, hmm but no crash report or anything
#2072 [21:46] <Rogue> it doesnt start the game before it crashes
#2073 [21:47] <Rogue> i press 1.13 then like half a second later something pops up saying "Unable to extracct native files."
#2074 [21:47] <CubeTheThird> Rogue, can I assume you've tried closing and re-opening the launcher?
#2075 [21:47] <Rogue> yes
#2076 [21:47] <KuteKudlyKoala> I re installed so ima try to get into 1.12 :)
#2077 [21:47] <Rogue> uh oh
#2078 [21:47] <Rogue> i just reopened the launcher again
#2079 [21:48] <Rogue> and it says FATAL ERROR
#2080 [21:48] <KuteKudlyKoala> oh damn
#2081 [21:48] <Rogue> rip
#2082 [21:48] <CubeTheThird> Rogue, is that all it says, or is there a log/report?
#2083 [21:48] <Rogue> well its like
#2084 [21:49] <Rogue> A fatal error has occurred for unknown reasons. you may attempt to play the default game with default settings, but some functionalities may not work (such as changing settings or remburing users.)
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#2086 [21:49] <KuteKudlyKoala> lol I had a ping time out
#2087 [21:50] <CubeTheThird> Rogue, hmm I'm wondering if kaspersky (or something else) is blocking the game's connection
#2088 [21:50] <Rogue> it isnt tho
#2089 [21:50] <Rogue> cause it worked just like 10 mins ago
#2090 [21:50] <Rogue> and minecraft has worked for like years on my pc
#2091 [21:50] <KuteKudlyKoala> Hmm apparently theres been lots of issues with the new version ....
#2092 [21:51] <KuteKudlyKoala> it is new after all !
#2093 [21:51] <Rogue> hmm.. there have been more issues since microsoft bought minecraft.... hmmmm.... lol
#2094 [21:51] <KuteKudlyKoala> lol hahaha
#2095 [21:51] <KuteKudlyKoala> On my fav servers discord chat thats what everyone says
#2096 [21:51] <Rogue> what do i docube
#2097 [21:52] <CubeTheThird> Microsoft has had almost no impact on the java edition actually...
#2098 [21:52] <CubeTheThird> ??> Rogue tools/hjt
#2099 [21:52] <Absol> Rogue: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#2100 [21:52] <Rogue> im just joking haha
#2101 [21:52] <Absol> Rogue: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#2102 [21:52] <Rogue> uh
#2103 [21:52] <KuteKudlyKoala> oh no ...
#2104 [21:53] <Rogue> do i follow this..?
#2105 [21:53] <KuteKudlyKoala> The update failed :O
#2106 [21:53] <CubeTheThird> Rogue, yes please. Follow those instructions
#2107 [21:53] <CubeTheThird> KuteKudlyKoala, can you send me the new log?
#2108 [21:53] <CubeTheThird> KuteKudlyKoala, if there is one that is
#2109 [21:53] <KuteKudlyKoala> Its Downloading runtime and if that works sure
#2110 [21:54] <Rogue> hijak isnt even working!!!!
#2111 [21:55] <CubeTheThird> Rogue, umm... what? it doesn't open?
#2112 [21:55] <CubeTheThird> Rogue, if that's the case, I highly recommend doing a malware scan (if that works)
#2113 [21:55] <Rogue> runtime error 481 invalid picture
#2114 [21:55] <CubeTheThird> ??> Rogue av/adwcleaner
#2115 [21:55] <Absol> Rogue: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#2116 [21:55] <Absol> Rogue: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#2118 [21:56] <KuteKudlyKoala> runtime download takes forever :(
#2119 [21:57] <KuteKudlyKoala> OMG it re started >:(
#2120 [21:59] <Cookiesurvival> Hey does anyone else know why I keep getting this error when I try to update to 1.13 through the launcher, Ive been trying to figure out ever since the update and I dont know what to do about it: https://paste.ubuntu.com/p/qW3252DRkr/
#2121 [22:03] <CubeTheThird> Cookiesurvival, only recommendation I could make is reporting it on bugs.mojang.com
#2122 [22:04] * hi [webchat@cpe-45-49-71-48.socal.res.rr.com] has joined #minecrafthelp
#2123 [22:06] <Cookiesurvival> CubeTheThird Ok Ill try just to see if anything comes from it. :p
#2124 [22:07] <hi> when i try to launch minecraft, the game keeps crashing and i receive a "The game crashed whilst initializing game
#2125 [22:07] <hi> Error: org.lwjgl.LWJGLException: Pixel format not accelerated" error
#2126 [22:07] <CubeTheThird> hi, do you have a dxdiag report?
#2127 [22:08] <hi> no
#2128 [22:08] <CubeTheThird> ??> hi win/dxdiag
#2129 [22:08] <Absol> hi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#2130 [22:08] * Webchat_29748 [webchat@c-73-24-151-57.hsd1.az.comcast.net] has joined #minecrafthelp
#2131 [22:08] <Webchat_29748> i cant download 1.13 from launcher what do i do?
#2132 [22:09] <CubeTheThird> Webchat_29748, what happens when you try?
#2133 [22:12] * Webchat_29748 [webchat@c-73-24-151-57.hsd1.az.comcast.net] has quit. (Client Quit)
#2134 [22:14] <hi> okay i now have the dxdiag
#2135 [22:14] <hi> paste.ubuntu.com/p/xSVGQHRJC2/
#2136 [22:14] <CubeTheThird> hi, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#2137 [22:15] <hi> oh okay thank you
#2138 [22:28] * Fall [webchat@70.15.210.54.res-cmts.haw.ptd.net] has joined #minecrafthelp
#2139 [22:29] <Fall> The glass panes and stairs on the creative fun server are weird for me, but not everyone else.
#2140 [22:29] <Fall> The glass panes and stairs on the creative fun server are weird for me, but not everyone else.
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#2148 [22:34] <thelounge85> Anyone knows why is my minecraft crashing all the time, inmeadiatly after I Iniciate the game
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#2150 [22:35] <thelounge85> This problem start when I update the game to the version 1.13
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#2152 [22:38] <Light_Data> Hi, My minecraft wont load worlds at all and sometimes it gets stuck on the mojang screen. I havent been able to load a world in about two weeks, so the problem started in 1.12 and has continued even after i updated to 1.13. The game doesnt crash, i have to force quit it. i have no mods or anything. ive tried re-downloading minecraft more times tha
#2153 [22:38] <Light_Data> n i can count, backtracking to older launchers, and pretty much anything else i could find that might help. any ideas?
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#2155 [22:39] * LazyTen [webchat@ool-4a58a639.dyn.optonline.net] has joined #minecrafthelp
#2156 [22:40] <LazyTen> Umm
#2157 [22:40] <LazyTen> I need some help
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#2159 [22:42] <LazyTen> Hello?
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#2161 [22:43] <gunwizard> my minecraft keeps crashing and i do not know why
#2162 [22:43] <LazyTen> My minecraft just stops responding
#2163 [22:44] <LazyTen> I can't play it
#2164 [22:44] <gunwizard> the same thing is happening to me as well
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#2166 [22:46] <LazyTen> I just bought the game
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#2172 [23:28] <Gropes> Hello im having issues accessing my account, my password didnt work and I no longer have access to the email my account was created with. The security questions are from years ago as well so I dont remember the correct responses to reset my password that way.
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#2174 [23:38] <Theplex099> halp
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