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#2 [00:20] * One_True_Hobo [webchat@ip70-175-37-171.lv.lv.cox.net] has joined #minecrafthelp
#3 [00:22] <One_True_Hobo> I'm getting a message that wont let me join a server, it says as follows: "If you wish to use IP forwarding, please enable it in your BungeeCord config as well!"
#4 [00:22] <One_True_Hobo> can someone walk me through how to get to the bungeecord file?
#5 [00:24] <One_True_Hobo> Hello!
#6 [00:24] <One_True_Hobo> ?
#7 [00:25] <Andrio> ??> One_True_Hobo mods
#8 [00:25] <Absol> One_True_Hobo: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#9 [00:25] <One_True_Hobo> i dont have any mods
#10 [00:27] <One_True_Hobo> i dont have any mods, the server that this is doing it on has plugins, but it worked fine anyway.
#11 [00:28] <One_True_Hobo> hello?
#12 [00:29] <Andrio> One_True_Hobo, we don't support BungeeCord here, as it's a third-party server.
#13 [00:29] <One_True_Hobo> oh
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#16 [00:40] * Nc [webchat@172.58.11.74] has joined #minecrafthelp
#17 [00:41] <Nc> hi i need help i have this really old minecraft account that i just cant figure out the password its been years so i obviously dont have access to the email nor remember it or a purchase code
#18 [00:41] * StevePRGM [~StevePRGM@c-73-232-88-190.hsd1.tx.comcast.net] has joined #minecrafthelp
#19 [00:42] <Nc> hi i need help i have this really old minecraft account that i just cant figure out the password its been years so i obviously dont have access to the email nor remember it or a purchase code
#20 [00:42] <Andrio> I don't see how that's obvious
#21 [00:42] <StevePRGM> question: what protocol[s]:port[s] does minecraft use?
#22 [00:42] <Andrio> ??> Nc account/send-email
#23 [00:42] <Absol> Nc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#24 [00:42] <Absol> Nc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#25 [00:43] <Nc> i dont remember the exact email name nor do i have the transaction id
#26 [00:44] <Andrio> StevePRGM, multiplayer uses TCP. It can listen on any port number, but the standard port is 25565
#27 [00:44] <Andrio> RCON uses TCP with standard port 25575
#28 [00:45] <Andrio> Both also communicate with Mojang's servers via HTTPS
#29 [00:45] <Andrio> (servers and clients)
#30 [00:45] <Andrio> Nc, there is a link on that page that may help recover your transaction ID
#31 [00:46] <StevePRGM> Andrio, so, it's only TCP?
#32 [00:46] <Andrio> StevePRGM, I'm pretty sure, yes
#33 [00:46] <StevePRGM> Andrio, alright
#34 [00:47] <Nc> ive already checked it ive messaged them about it but idk if my message would be convincing enough that i actually own the account
#35 [00:47] <Andrio> Nc, ok. Good luck.
#36 [00:48] * michael [webchat@c-73-186-35-27.hsd1.ny.comcast.net] has joined #minecrafthelp
#37 [00:48] <Nc> only other option is to remember the password or guess it correctly
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#43 [01:43] * niki [webchat@xdsl-78-34-165-144.netcologne.de] has joined #minecrafthelp
#44 [01:47] <niki> The downloaded file could not be saved. hit4.ogg
#45 [01:48] <niki> when starting a profile the error message comes: The downloaded file could not be saved. hit4.ogg
#46 [01:49] <niki> hello?
#47 [01:50] * niki [webchat@xdsl-78-34-165-144.netcologne.de] has quit. (Quit: webchat.esper.net)
#48 [02:13] * ABC123 [webchat@ppp-2-85-216-203.home.otenet.gr] has joined #minecrafthelp
#49 [02:14] <ABC123> So I have a problem...I dont know if it can be fixed tho I think it can..
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#51 [02:16] * Corvus is now known as Andrio
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#54 [02:20] * Oruz [webchat@cpc106202-gate11-2-0-cust498.16-2.cable.virginm.net] has joined #minecrafthelp
#55 [02:22] <Oruz> Hey, my camera seems jittery for some strange reason.
#56 [02:23] * ABC123 is now known as MENAN
#57 [02:23] * MENAN is now known as idontknow
#58 [02:23] * idontknow is now known as payone1
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#61 [02:39] * jelli [webchat@67-0-61-1.albq.qwest.net] has joined #minecrafthelp
#62 [02:40] <jelli> my minecraft will load up the launcher and launch. but it stays in the mojang icon screen.
#63 [02:41] <jelli> can i get help with that?
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#72 [03:22] * Schnuppi [webchat@p50868C21.dip0.t-ipconnect.de] has joined #minecrafthelp
#73 [03:24] <Schnuppi> hi
#74 [03:27] * Simon [webchat@c-2ec288ce-74736162.cust.telenor.se] has joined #minecrafthelp
#75 [03:28] <Simon> the problem is this:
#76 [03:35] <Schnuppi> hi, i have an old mincraft account and havent used it for years, so i forgot my password. I tried to reset it but i dont get any mail, what now?
#77 [03:37] * Tark [webchat@cpe-120-149-6-24.wb03.wa.asp.telstra.net] has joined #minecrafthelp
#78 [03:38] <Tark> yo. every time i try to launch minecraft it autocrashes and says that my javaw file is missing and I go to the directory and the Javaw.exe file is there
#79 [03:41] * Tark [webchat@cpe-120-149-6-24.wb03.wa.asp.telstra.net] has quit. (Client Quit)
#80 [03:47] * Kj3d [webchat@mltnon2526w-lp130-09-70-24-110-200.dsl.bell.ca] has joined #minecrafthelp
#81 [03:47] <Kj3d> Can someone help with an account that got hacked many years ago?
#82 [03:49] * Kj3d [webchat@mltnon2526w-lp130-09-70-24-110-200.dsl.bell.ca] has quit. (Client Quit)
#83 [03:57] <Odysseius> Schnuppi, How long have you been waiting for and email?
#84 [03:57] <Odysseius> Simon, You problem is what?
#85 [03:57] <Odysseius> Oruz, That is most likely an issue with your mouse
#86 [04:00] <Odysseius> ??> Schnuppi scold/pm
#87 [04:00] <Absol> Schnuppi: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#88 [04:00] <Odysseius> Schnuppi, Contact Mojang with your transaction ID
#89 [04:00] <Odysseius> ??> Schnuppi account/trans-id
#90 [04:00] <Absol> Schnuppi: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#91 [04:00] <Odysseius> ??> Schnuppi account/send-email
#92 [04:00] <Absol> Schnuppi: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#93 [04:00] <Absol> Schnuppi: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#94 [04:03] <Schnuppi> okay so the Account is lost, after 9 Years i will never find such informations...
#95 [04:03] <Odysseius> Schnuppi, Contact them anyway, there are other ways of verification.
#96 [04:04] <Schnuppi> i will try, ty
#97 [04:05] * Djodrywinsie [webchat@ip565e7289.direct-adsl.nl] has joined #minecrafthelp
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#100 [04:20] * JoshyB [webchat@static-84-9-208-200.vodafonexdsl.co.uk] has joined #minecrafthelp
#101 [04:21] <JoshyB> Hey all, getting the error @Failed to download ro_ro.json?
#102 [04:21] * itslegitleo [webchat@ip4da192b3.direct-adsl.nl] has joined #minecrafthelp
#103 [04:21] <tyteen4a03> ??> JoshyB tools/hjt
#104 [04:21] <Absol> JoshyB: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [04:21] <Absol> JoshyB: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#106 [04:22] * itslegitleo [webchat@ip4da192b3.direct-adsl.nl] has quit. (Client Quit)
#107 [04:26] <JoshyB> I don't have those options on mac
#108 [04:26] <JoshyB> I don't have those options on mac
#109 [04:26] * StevePRGM [~StevePRGM@c-73-232-88-190.hsd1.tx.comcast.net] has left #minecrafthelp
#110 [04:26] <JoshyB> the "Do system scan"
#111 [04:40] <tyteen4a03> JoshyB: ahh
#112 [04:40] <tyteen4a03> JoshyB: do you have ad blockers installed on your mac, or turned on in your router?
#113 [04:41] <tyteen4a03> JoshyB: if so, you'll need to remove those
#114 [04:52] * LEGEND1105 [webchat@bzq-79-177-233-76.red.bezeqint.net] has joined #minecrafthelp
#115 [04:53] <LEGEND1105> Can someone help me, I can't download the 1.13 update
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#120 [05:11] * TheSwimmyguy [webchat@c-73-255-98-71.hsd1.tx.comcast.net] has joined #minecrafthelp
#121 [05:13] <TheSwimmyguy> hi, recently My Minecraft strated saying that I could only play offline, before it didn't and I played normally online. I tried changing wifis but that didn't work, so I logged out and tried to long back in, and every time I try it gives me the message "cant connect to server" on the login screen.
#122 [05:13] <TheSwimmyguy> please help
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#125 [05:32] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has joined #minecrafthelp
#126 [05:34] * tyteen4a03 [~tyteen4a0@2a03:b0c0:1:d0::61:b001] has quit. (Client Quit)
#127 [05:34] * tyteen4a03 [~tyteen4a0@178.62.54.196] has joined #minecrafthelp
#128 [05:40] * SpielSternFz [webchat@cable-37-120-100-81.cust.telecolumbus.net] has joined #minecrafthelp
#129 [05:41] * Raybih [Raybih@49.124.10.87] has joined #minecrafthelp
#130 [05:43] * emma_3816 [webchat@546AD048.cm-12-3d.dynamic.ziggo.nl] has joined #minecrafthelp
#131 [05:43] <emma_3816> how can you go back to 1.12.2?
#132 [05:44] <SpielSternFz> Do someone now how i can repair my minecraft again? When i click on the start button crash my game after clicking on that button and days: An unexpected problem has occurred and the game has crashed.
#133 [05:46] <emma_3816> becaus i have a multipayer world and that is only in 1.12.2
#134 [05:47] <Andrio> ??> emma_3816 launcher/change-version
#135 [05:47] <Absol> emma_3816: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#136 [05:49] <emma_3816> @Absol it doesn't work
#137 [05:51] <Andrio> emma_3816, what happened?
#138 [05:51] <SpielSternFz> HM
#139 [05:51] <Raybih> Mithraism
#140 [05:51] <Raybih> Interpretatio Christiana
#141 [05:52] <emma_3816> they set error and The game directory is invalid or inaccessible.
#142 [05:52] <SpielSternFz> Are my texts visible?
#143 [05:53] <Andrio> ??> SpielSternFz launcher/crash-log
#144 [05:53] <Absol> SpielSternFz: We need to see your crash log, which is created after a crash.
#145 [05:53] <Absol> SpielSternFz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#146 [05:55] <SpielSternFz> Absol There is unfortunately nothing inside strangely, I do not know what is not working because I have only other files that show what is wrong with Java but that is not in the Crash folder
#147 [05:57] <Andrio> SpielSternFz, what do those show?
#148 [05:59] <SpielSternFz> I dont want to change the theme, sorry, but do you mean the old launcher with Game directory? I have the new
#149 [06:01] <SpielSternFz> And these logs/files whatever show soemthing about jave, a error code i believe and the rest are a written text about other stuff i do not understand
#150 [06:03] <Andrio> SpielSternFz, version 2.1.1216 still has that. You will need to enable 'advenced options' though.
#151 [06:03] <Andrio> ??> SpielSternFz paste
#152 [06:03] <Absol> SpielSternFz: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#153 [06:09] <TheSwimmyguy> hi, recently My Minecraft strated saying that I could only play offline, before it didn't and I played normally online. I tried changing wifis but that didn't work, so I logged out and tried to long back in, and every time I try it gives me the message "cant connect to server" on the login screen.
#154 [06:09] <TheSwimmyguy> Can someone help?
#155 [06:12] * SpielSternFz [webchat@cable-37-120-100-81.cust.telecolumbus.net] has quit. (Quit: webchat.esper.net)
#156 [06:14] <Andrio> TheSwimmyguy, do you have ByteFence installed?
#157 [06:14] <Andrio> emma_3816, you really should use a different game directory for 1.12.2
#158 [06:16] <emma_3816> @Andrio I don't understand what you mean
#159 [06:20] * Keanutjuhh [webchat@541EB904.cm-5-7c.dynamic.ziggo.nl] has joined #minecrafthelp
#160 [06:22] <Keanutjuhh> Hello! When I want to start up mc, it works perfectly. When it has opened everything freezes, while I greatly pass the minium requirments/
#161 [06:23] <Keanutjuhh> it freezes at the menu where you should choose between single player, multiplayer and realms. sometimes it freezes before the menu, then the screen is simply black.
#162 [06:25] <Keanutjuhh> I already tried fully reinstalling MC but it only make it worse.
#163 [06:25] <Andrio> ??> Keanutjuhh tools/HJT
#164 [06:25] <Absol> Keanutjuhh: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#165 [06:25] <Absol> Keanutjuhh: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#166 [06:25] * Tdresseur [webchat@AOrleans-653-1-143-172.w90-21.abo.wanadoo.fr] has joined #minecrafthelp
#167 [06:25] <Keanutjuhh> I will do that, gimme a second
#168 [06:27] <Tdresseur> my minecraft version 1.13 crash each time I launch it but I don't have crash report
#169 [06:35] * Xeyame [~Xeyame@srv4.xeya.me] has quit. (Quit: Quit)
#170 [06:37] * Discruff [webchat@via95-1-88-174-87-166.fbx.proxad.net] has joined #minecrafthelp
#171 [06:40] <Discruff> hello! I need help to fix my minecraft game, it freezes on the title screen and i cant't find why. i tried re-downloading the game and re-downloading java but it didn't change anything
#172 [06:46] <yuken> I haven't played MC since 1.7.10. What is this Biome Blend setting?
#173 [06:48] * Johulk [webchat@188.251.12.136] has joined #minecrafthelp
#174 [06:49] * FragileCarrot [webchat@21-143-254-113-on-nets.com] has joined #minecrafthelp
#175 [06:49] <Johulk> Can someone help me? I have a lot of frame-timing lag, despite allocating 6 GB of RAM to MC. This is my build : https://pcpartpicker.com/list/jNnw7W . I'm running MC 1.13
#176 [06:49] <FragileCarrot> my game has no response after i launched it!The version is 1.13
#177 [06:52] <TheSwimmyguy> Andrio Not, I don't have ByteFence
#178 [06:54] * Xeyame [~Xeymae@srv4.xeya.me] has joined #minecrafthelp
#179 [06:54] * TheSwimmyguy [webchat@c-73-255-98-71.hsd1.tx.comcast.net] has quit. (Quit: webchat.esper.net)
#180 [06:59] * Skimad [webchat@s55960abc.adsl.online.nl] has joined #minecrafthelp
#181 [06:59] <Skimad> Hello?
#182 [06:59] <Johulk> Yes, hello?
#183 [06:59] <Skimad> My minecraft keeps crashing on launch and the error that i get is: Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#184 [07:00] <Tdresseur> i have the same problem as FragileCarrot Minecraft 1.13 has no response after i launched it each time i do it
#185 [07:00] <Skimad> All my drivers are fully up to date The graphics card that i use is an AMD radeon 7750
#186 [07:01] <urielsalis> ??> Skimad win/dxdiag
#187 [07:01] <Absol> Skimad: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#188 [07:02] <Skimad> Okay i will try that, thank you
#189 [07:04] <Johulk> Any idea on what could cause my frame timings to spike ?
#190 [07:04] * Thusukafu [webchat@250-210-96-66.myrepublic.com.sg] has joined #minecrafthelp
#191 [07:05] * thelounge44 [webchat@ip1f1182b7.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#192 [07:05] <urielsalis> Johulk, dont allocate more RAM to minecraft, that makes it worse
#193 [07:05] <Johulk> it does?
#194 [07:05] * thelounge44 [webchat@ip1f1182b7.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#195 [07:05] <Johulk> How much ram should I allocate?
#196 [07:05] <urielsalis> Johulk, those spikes are the Java Garbage Collection running, if you allocate more ram it runs later, but has more data to clean up when it does, making it slower
#197 [07:06] <urielsalis> Johulk, leave it at the default 1GB unless you get OutOfMemory errors
#198 [07:06] <Thusukafu> I got this message saying the game crash while initializing game. "Error: java.lang.NullPointerException: Initializing game"
#199 [07:06] <Johulk> alright.
#200 [07:06] <urielsalis> ??> Thusukafu launcher/log
#201 [07:06] <Absol> Thusukafu: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#202 [07:07] <Thusukafu> Oh, missing sounds for event
#203 [07:08] <Thusukafu> https://paste.ubuntu.com/p/ZjwxqXFNS5/ here's the error
#204 [07:10] <Johulk> urielsalis, it is not the Java garbage collector. Still have the same spikes.
#205 [07:10] <Skimad> I have followed the steps, I have copied that dxdiag thing in ubuntu pastebin. What do i have to do now?
#206 [07:11] <Thusukafu> https://paste.ubuntu.com/p/7KDXTskKVw/
#207 [07:11] <urielsalis> Skimad, give us the link
#208 [07:12] <Skimad> Okay
#209 [07:12] <Skimad> https://paste.ubuntu.com/p/82WRx955rM/
#210 [07:12] <urielsalis> ??> Thusukafu win/reinst
#211 [07:12] <Absol> Thusukafu: You may need to reinstall the locally installed files that Minecraft puts into place.
#212 [07:12] <Absol> Thusukafu: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#213 [07:12] <urielsalis> Johulk, does it happen in a new world?
#214 [07:12] <Johulk> Yes
#215 [07:13] <Johulk> Vanilla 1.13
#216 [07:13] <urielsalis> Skimad, looks like you dont have the driver installed, or you have some kind of weird driver installed
#217 [07:13] <urielsalis> Skimad, one sec, let me get you a link
#218 [07:14] <urielsalis> Skimad, download and install https://support.amd.com/es-xl/download/desktop?os=Windows%2010%20-%2064
#219 [07:14] <Skimad> Huh thats weird, I used the autodetect on amd's site
#220 [07:14] <urielsalis> Skimad, the autodetectors generally dont work :P
#221 [07:14] <Skimad> Okay i will try that, Thanks
#222 [07:15] <Skimad> Aha You are the best, thanks for helping man
#223 [07:16] <Skimad> Do i have to download the first driver?
#224 [07:16] <Skimad> And delete my old drivers?
#225 [07:16] * Wes [webchat@ip4da32be2.direct-adsl.nl] has joined #minecrafthelp
#226 [07:16] <Wes> hi
#227 [07:16] <Wes> i have a problem with starting minecraft..
#228 [07:16] <Wes> can anyone help?
#229 [07:17] <urielsalis> Wes, what problem?
#230 [07:17] <urielsalis> Skimad, yup
#231 [07:17] <Skimad> Okay\
#232 [07:17] <Wes> when i try to start it, it said unable to locate the java runtime
#233 [07:17] <urielsalis> ??> Wes win/reinst
#234 [07:17] <Absol> Wes: You may need to reinstall the locally installed files that Minecraft puts into place.
#235 [07:17] <Absol> Wes: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#236 [07:18] <Wes> i'll try that, thanks mate!
#237 [07:19] <Tdresseur> hi
#238 [07:19] <Johulk> urielsalis: the frame timings are constantly yellow with red bars
#239 [07:19] <urielsalis> Johulk, can you take a screenshot?
#240 [07:19] <Johulk> I can
#241 [07:20] * ivan [~ivan@68.ip-149-56-14.net] has quit. (Quit: Leaving)
#242 [07:20] <Tdresseur> i have Minecraft 1.13 has no response after i launched it
#243 [07:20] <Wes> aye it worked! thanks!
#244 [07:20] <Tdresseur> can someone help me
#245 [07:20] <Tdresseur> ?
#246 [07:21] * emma_3816 [webchat@546AD048.cm-12-3d.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#247 [07:21] * Skimad [webchat@s55960abc.adsl.online.nl] has quit. (Quit: webchat.esper.net)
#248 [07:22] <Johulk> urielsalis: https://imgur.com/a/2iUInhq
#249 [07:24] * Tdresseur [webchat@AOrleans-653-1-143-172.w90-21.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#250 [07:27] <Johulk> I had a worse build before and that didn't happen. :\
#251 [07:28] <urielsalis> Johulk, set mipmap to 0
#252 [07:29] <Johulk> Nope
#253 [07:29] <Johulk> Now it's worse and better
#254 [07:29] <Johulk> https://imgur.com/a/CmgCOQ2
#255 [07:30] <Johulk> stable yellows and HUGE red spikes
#256 [07:31] * ivan [~ivan@68.ip-149-56-14.net] has joined #minecrafthelp
#257 [07:33] * Mustang464 [webchat@184.140.211.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
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#259 [07:34] * Mustang464 [webchat@184.140.211.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#260 [07:34] <Mustang464> hola
#261 [07:35] <Mustang464> hello
#262 [07:35] * Mustang464 [webchat@184.140.211.181.static.anycast.cnt-grms.ec] has quit. (Client Quit)
#263 [07:35] * Johulk [webchat@188.251.12.136] has quit. (Quit: webchat.esper.net)
#264 [07:45] * nik [webchat@ip5f5adfef.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#265 [07:46] * Skimad [webchat@s55960abc.adsl.online.nl] has joined #minecrafthelp
#266 [07:47] <Skimad> Hello?
#267 [07:47] <Odysseius> Skimad, Hello
#268 [07:47] <Odysseius> Odysseius, Give me two seconds to read up on the chat from earlier
#269 [07:48] <Skimad> Sure
#270 [07:48] <Odysseius> Skimad, Did the driver install?
#271 [07:48] <Skimad> Yes but it didn't fix the problem
#272 [07:48] <Odysseius> Skimad, Could you provide us with a fresh DxDiag please?
#273 [07:48] <Skimad> Okay give me a sec
#274 [07:49] <Skimad> i have to restart my pc, i'll be back in 5 minuten with the dxdiag
#275 [07:49] * Skimad [webchat@s55960abc.adsl.online.nl] has quit. (Client Quit)
#276 [07:50] <nik> Since quite some time my minecraft won't open in like it starts but after short time the program is not responding and the only thing I can do is close it. How can I fix this?
#277 [07:51] <Odysseius> ??> nik launcher/log
#278 [07:51] <Absol> nik: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#279 [07:51] <Odysseius> nik, Please copy the log after the game has stopped responding
#280 [07:52] <nik> https://paste.ubuntu.com/p/gWhYKZTFx7/
#281 [07:52] <nik> it does look like always, though
#282 [07:53] <Odysseius> nik, Please copy it after you started the game and it stops responding
#283 [07:53] <Odysseius> nik, The log window should still be open if you followed Absol's instructions
#284 [07:53] <nik> that was after it started and after i had to close it
#285 [07:53] <Odysseius> nik, Oh sorry, is that all that shows?
#286 [07:54] <nik> yes that's the problem
#287 [07:54] <Odysseius> ??> nik launcher/log/txt
#288 [07:54] * Skimad [webchat@s55960abc.adsl.online.nl] has joined #minecrafthelp
#289 [07:54] <Odysseius> ??> nik launcher/log-txt
#290 [07:54] <Absol> nik: We need to see your full launcher log, which is created in the game directory.
#291 [07:54] <Absol> nik: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#292 [07:56] <Skimad> Im back
#293 [07:56] <Skimad> https://paste.ubuntu.com/p/fM8vNDthRx/
#294 [07:58] <nik> https://paste.ubuntu.com/p/BPXyB2mFyZ/
#295 [07:58] <Odysseius> ??> nik tools/hjt
#296 [07:58] <Absol> nik: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#297 [07:58] <Absol> nik: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#298 [07:59] <Skimad> Odysseius I have send the link
#299 [07:59] <Odysseius> Skimad, And I am still looking up things
#300 [07:59] <Skimad> Okay, take ur time
#301 [08:00] <nik> https://paste.ubuntu.com/p/wg4pXHymK8/
#302 [08:03] <Odysseius> nik, It's never good to have two VPNs, so please remove one of them. Also, remove Akami Netsession Interface, and run the following program:
#303 [08:03] <Odysseius> ??> nik av/adwcleaner
#304 [08:03] <Absol> nik: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#305 [08:03] <Absol> nik: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#306 [08:04] * Raybih [Raybih@49.124.10.87] has quit. ()
#307 [08:04] <Odysseius> Skimad, Is that a self-build PC?
#308 [08:04] <Skimad> Yes
#309 [08:04] <Odysseius> Skimad, What graphics card does it have in right now?
#310 [08:05] <Skimad> Amd radeon Saphirre 7750 1 GB GDDR5
#311 [08:05] <Odysseius> yeah I can see the problem now, two seconds
#312 [08:05] <Discruff> hi can anyone help me?
#313 [08:05] <Skimad> Okay
#314 [08:05] <Odysseius> Discruff, What with?
#315 [08:05] * yoav [webchat@bzq-79-176-10-10.red.bezeqint.net] has joined #minecrafthelp
#316 [08:06] <yoav> hello
#317 [08:06] <yoav> i cant download any minecraft version
#318 [08:06] <Discruff> my game freezes on the title screen
#319 [08:06] <yoav> its shows me this Unable to locate the Java runtime.
#320 [08:06] <Odysseius> Discruff, Disable Discord's ingame overlay
#321 [08:06] <Odysseius> ??> yoav launcher/jvm
#322 [08:06] <Absol> yoav: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#323 [08:07] * Grigorash [webchat@109.169.157.94] has joined #minecrafthelp
#324 [08:07] <yoav> wher can i do it
#325 [08:07] <Discruff> how do i do that?
#326 [08:07] <Odysseius> yoav, And, please read all messages you receive when joining this channel the next time you are coming into this channel, as these instructions have already been sent to you.
#327 [08:07] * Grigorash [webchat@109.169.157.94] has quit. (Client Quit)
#328 [08:07] * nik [webchat@ip5f5adfef.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#329 [08:07] <Odysseius> yoav, Follow the instructions Absol gave you.
#330 [08:07] <Odysseius> Discruff, Discord Settings.
#331 [08:08] <Discruff> okay thank
#332 [08:09] <Odysseius> Skimad, Please follow the instructions of Method 1 of this page: https://www.drivereasy.com/knowledge/amd-radeon-r7-250-graphics-driver-problems-on-windows-10-solved/
#333 [08:09] <Odysseius> Skimad, Just Method 1
#334 [08:09] <Skimad> Okay, thanks
#335 [08:10] <yoav> can you guys help me in discord?
#336 [08:10] <yoav> om**
#337 [08:10] <yoav> on
#338 [08:10] <Odysseius> yoav, No.
#339 [08:10] <yoav> hwy
#340 [08:10] <yoav> why?
#341 [08:10] <Odysseius> yoav, Follow the instructions Absol gave you, they are very simple.
#342 [08:10] <Odysseius> yoav, Absol will give them to you again.
#343 [08:11] <Odysseius> ??> yoav launcher/jvm
#344 [08:11] <Absol> yoav: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#345 [08:16] * nik [webchat@ip5f5adfef.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#346 [08:16] <nik> I've done the malware scan.
#347 [08:17] * Skimad5 [webchat@s55960abc.adsl.online.nl] has joined #minecrafthelp
#348 [08:18] <Skimad5> Odysseius I can't find Crimson Relive Edition 16.12.2
#349 [08:19] <Skimad> On amd's website
#350 [08:20] * Skimad5 [webchat@s55960abc.adsl.online.nl] has quit. (Client Quit)
#351 [08:20] <Odysseius> Skimad, https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#352 [08:20] <Odysseius> Skimad, It's the Adrenalin Edition now
#353 [08:21] <Skimad> The latest version
#354 [08:21] <Skimad> I can only find Adrenalin Adrenalin Edition 18.7.1 Optional
#355 [08:21] <Odysseius> Skimad, Yes
#356 [08:22] <Skimad> Okay i already downloaded that 2 times before but i will try
#357 [08:25] * FootballJustin87 [webchat@ool-182cdf1f.dyn.optonline.net] has joined #minecrafthelp
#358 [08:28] <FootballJustin87> Hello I am having problems with my username and skin in game. I recently changed my Minecraft Username and whenever I join a game my skin is alex and my username is my old one. Can u help me?
#359 [08:29] <Odysseius> FootballJustin87, What is the username that currentlY shows in-game?
#360 [08:29] <FootballJustin87> AwesomeJosome460
#361 [08:30] * Discruff [webchat@via95-1-88-174-87-166.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#362 [08:30] <Odysseius> FootballJustin87, Does it happen in Singleplayer as well?
#363 [08:30] <Odysseius> FootballJustin87, Test by just sending a random message in the Singleplayer chat
#364 [08:30] <FootballJustin87> In singleplayer it is my normal skin but idk my username
#365 [08:30] <FootballJustin87> ok
#366 [08:31] * Webchat_44385 [webchat@cpc81085-colc8-2-0-cust515.7-4.cable.virginm.net] has joined #minecrafthelp
#367 [08:31] <FootballJustin87> let me go check
#368 [08:31] * FootballJustin87 [webchat@ool-182cdf1f.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#369 [08:33] <Webchat_44385> Hi, I'm getting the following message when launching Minecraft. The game crashed whilst initializing game
#370 [08:33] <Webchat_44385> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#371 [08:34] <Odysseius> ??> Webchat_44385 win/dxdiag
#372 [08:34] <Absol> Webchat_44385: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#373 [08:34] * Fanshing529 [webchat@175.143.159.131] has joined #minecrafthelp
#374 [08:35] <Fanshing529> I cant dowload 1.13 !!!!!
#375 [08:35] <Fanshing529> help
#376 [08:35] * FootballJustin87 [webchat@ool-182cdf1f.dyn.optonline.net] has joined #minecrafthelp
#377 [08:35] <Fanshing529> cant dowload 1.13
#378 [08:36] <Fanshing529> help
#379 [08:36] <Odysseius> Fanshing529, what happens when you tried
#380 [08:36] <Fanshing529> ?
#381 [08:36] <Fanshing529> sleeps
#382 [08:37] * Webchat_44385 [webchat@cpc81085-colc8-2-0-cust515.7-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#383 [08:37] <FootballJustin87> Odyysseius on single player the skin works but the username doesnt
#384 [08:37] <Odysseius> Fanshing529, Does it give you any kind of error message?
#385 [08:37] <Odysseius> ??> FootballJustin87 launcher/relog
#386 [08:37] <Absol> FootballJustin87: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#387 [08:37] * yoav [webchat@bzq-79-176-10-10.red.bezeqint.net] has quit. (Quit: webchat.esper.net)
#388 [08:37] <Fanshing529> ok
#389 [08:37] <Fanshing529> i try it
#390 [08:37] <FootballJustin87> ok thank u so much
#391 [08:38] * Webchat_36564 [webchat@cpc81085-colc8-2-0-cust515.7-4.cable.virginm.net] has joined #minecrafthelp
#392 [08:39] <Fanshing529> try it now
#393 [08:39] <Fanshing529> also cant
#394 [08:39] <Odysseius> ??> Fanshing529 launcher/log-txt
#395 [08:39] <Absol> Fanshing529: We need to see your full launcher log, which is created in the game directory.
#396 [08:40] <Absol> Fanshing529: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#397 [08:41] <Webchat_36564> GAME CRASH The game crashed whilst initialising game
#398 [08:41] <Webchat_36564> Error:java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#399 [08:41] <Webchat_36564> https://paste.ubuntu.com/p/Y6KSHzRVpM/
#400 [08:41] <Odysseius> ??> Webchat_44385 win/dxdiag
#401 [08:41] <Absol> Webchat_44385: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#402 [08:41] <Odysseius> Webchat_36564, Oh sorry
#403 [08:41] <Webchat_36564> link is above
#404 [08:41] <Odysseius> Webchat_36564, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#405 [08:42] <Odysseius> Webchat_36564, I will also let you know that your PC does not meet the minimum system requirements
#406 [08:42] <Odysseius> Webchat_36564, for Minecraft that is
#407 [08:42] <Fanshing529> also cant
#408 [08:42] <Fanshing529> QWQ
#409 [08:42] <Webchat_36564> GPU?
#410 [08:42] <Odysseius> ??> Fanshing529 launcher/log-txt
#411 [08:42] <Absol> Fanshing529: We need to see your full launcher log, which is created in the game directory.
#412 [08:42] <Absol> Fanshing529: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#413 [08:42] <Odysseius> Fanshing529, Please follow the instructions Absol gave you.
#414 [08:42] <Odysseius> Webchat_36564, Yes.
#415 [08:43] <Odysseius> Webchat_36564, However, the system as a whole is outdated.
#416 [08:44] <Webchat_36564> Yeah, I'm aware of that. My daughters old desktop died so, I'm trying to scramble together a system on the cheap. Will look at a rollback and getting a graphics card. Thanks for the help.
#417 [08:44] * Fanshing529 [webchat@175.143.159.131] has quit. (Quit: webchat.esper.net)
#418 [08:45] <Odysseius> Webchat_36564, A rollback may not be necessary if you get a GPU that is compatible with Windows 10
#419 [08:45] <Webchat_36564> Ah, okay. Will look into that first then. Thanks again.
#420 [08:45] <Webchat_36564> Ah, okay. Will look into that first then. Thanks again.
#421 [08:46] * Webchat_36564 [webchat@cpc81085-colc8-2-0-cust515.7-4.cable.virginm.net] has left #minecrafthelp
#422 [08:49] <Skimad> Odysseius Step 1 didnt work
#423 [08:50] <Odysseius> Skimad, Something is preventing the driver from properly installing, unfortunately, it looks like the problem is beyond the assistance we can offer here.
#424 [08:51] <Skimad> Ow Okay, But still thank you for helping me out.
#425 [08:51] <Skimad> I think it is a problem with my cpu
#426 [08:56] * Dectovare [webchat@bru35-2-88-175-239-188.fbx.proxad.net] has joined #minecrafthelp
#427 [08:58] * Dectovare [webchat@bru35-2-88-175-239-188.fbx.proxad.net] has quit. (Client Quit)
#428 [09:02] * MAJKRAFTOWICZ [webchat@erf31.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#429 [09:03] * Dectovare [webchat@bru35-2-88-175-239-188.fbx.proxad.net] has joined #minecrafthelp
#430 [09:03] <MAJKRAFTOWICZ> im can dowolad minecraft 1.13 and im cant donwold error
#431 [09:03] <MAJKRAFTOWICZ> ?
#432 [09:05] * MAJKRAFTOWICZ [webchat@erf31.neoplus.adsl.tpnet.pl] has quit. (Client Quit)
#433 [09:05] <Dectovare> hey, y a t il des francais?
#434 [09:07] <Dectovare> i have a problem launch my minecraft at the 1.13 version, can you help mi please ?
#435 [09:07] <Dectovare> to launch*
#436 [09:13] * Webchat_82728 [webchat@p5DC02314.dip0.t-ipconnect.de] has joined #minecrafthelp
#437 [09:16] <Webchat_82728> I just purchased the game in a store for my son of 10 years old. While trying to register I was asked to enter my credit card data and purchase the game again. Is there a way to avoid that?
#438 [09:29] * Dectovare [webchat@bru35-2-88-175-239-188.fbx.proxad.net] has joined #minecrafthelp
#439 [09:29] * asdasd [webchat@host-92-9-179-65.as43234.net] has joined #minecrafthelp
#440 [09:29] <asdasd> cant kaunch game
#441 [09:29] * asdasd [webchat@host-92-9-179-65.as43234.net] has quit. (Client Quit)
#442 [09:33] * lewishyperman [webchat@cpc90298-cove16-2-0-cust216.3-1.cable.virginm.net] has joined #minecrafthelp
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#444 [09:34] <lewishyperman> does anyone know how to fix java (TM) platform SE Binary has stopped working???
#445 [09:34] <lewishyperman> I have tried everything
#446 [09:35] * MaGeRemixzz [webchat@host-2-98-35-115.as13285.net] has joined #minecrafthelp
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#452 [09:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#453 [09:51] <Daryl> it says: ''unable to locate the java runtime.''
#454 [09:51] <Daryl> i googled it and went onto my java thing, but it looks way different than mine
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#460 [10:43] * Wilegeko [webchat@ip49-168-209-87.adsl2.static.versatel.nl] has joined #minecrafthelp
#461 [10:43] <Wilegeko> Hello
#462 [10:44] <Wilegeko> My minecraft crashed after i'm starting it up. ive checked for new updates, but its done...
#463 [10:45] * Wilegeko [webchat@ip49-168-209-87.adsl2.static.versatel.nl] has quit. (Client Quit)
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#467 [10:50] * Omarjose95 [webchat@ool-457f0815.dyn.optonline.net] has joined #minecrafthelp
#468 [10:50] <Omarjose95> Hello
#469 [10:50] * Omarjose95 [webchat@ool-457f0815.dyn.optonline.net] has quit. (Client Quit)
#470 [10:50] * Webchat_16340 [webchat@h69-130-77-202.nansme.dsl.dynamic.tds.net] has joined #minecrafthelp
#471 [10:52] <Webchat_16340> I haven't logged in in a long time and after i changed my password i was asked to answer my security questions. Well i obviously have one of them mis-remembered
#472 [10:53] <Webchat_16340> how can i sign in
#473 [10:53] <tyteen4a03> ??> Webchat_16340 account/send-email
#474 [10:53] <Absol> Webchat_16340: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#475 [10:53] <Absol> Webchat_16340: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#476 [10:54] <Webchat_16340> ty
#477 [10:55] * Douglas [webchat@45.6.90.1] has joined #minecrafthelp
#478 [10:55] <Douglas> Olá
#479 [10:55] <Douglas> Alguém?
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#481 [11:00] * Wes [webchat@ip4da32be2.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
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#484 [11:00] <thetonao> Hi, i have a camera bug in-game and its unplayable :( in 1.13
#485 [11:01] <thetonao> When I'm playing the camera goes up all the time and I can't play
#486 [11:01] <tyteen4a03> thetonao: tried pressing W or the up arrow once?
#487 [11:01] * Afootpluto [Afootpluto@that.bitch.stole-your.pw] has quit. (Write error: Connection reset by peer)
#488 [11:02] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (Quit: Bye)
#489 [11:02] <thetonao> Hmm, let me try
#490 [11:03] * thetonao [webchat@pc-179-28-214-201.cm.vtr.net] has quit. (Client Quit)
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#492 [11:04] * thetonao [webchat@pc-179-28-214-201.cm.vtr.net] has joined #minecrafthelp
#493 [11:04] <thetonao> It didn't work
#494 [11:05] * grefee [webchat@62.201.25.184] has joined #minecrafthelp
#495 [11:06] <grefee> Hello there I just bought a minecraft on my windows 10. patch of the game is 1.13 and I normaly downloaded it and installed, thing is when I try to start the game via launcher, the game pops up with the first screen and then it frezees and then its not responding. can anyone help me here?
#496 [11:07] * Darkage_Man [webchat@65-131-107-119.chyn.qwest.net] has joined #minecrafthelp
#497 [11:07] <tyteen4a03> thetonao: are you on Macs?
#498 [11:08] <thetonao> No, I'm on windows
#499 [11:08] <grefee> no
#500 [11:08] <tyteen4a03> ??> grefee tools/hjt
#501 [11:08] <Absol> grefee: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#502 [11:08] <Absol> grefee: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#503 [11:08] <tyteen4a03> thetonao: might be a bug - can't say for sure
#504 [11:09] <thetonao> It happens in solo and multiplayer, only in this version. Olders versions work fine
#505 [11:09] <thetonao> Thanks tho
#506 [11:09] * Miko [webchat@bb42-60-147-85.singnet.com.sg] has joined #minecrafthelp
#507 [11:09] <tyteen4a03> thetonao: yeah I would wait to see if 1.13.1 resolves your issue
#508 [11:09] * Webchat_16340 [webchat@h69-130-77-202.nansme.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#509 [11:09] * thetonao [webchat@pc-179-28-214-201.cm.vtr.net] has quit. (Client Quit)
#510 [11:09] <Miko> Hey erm. I'm having problem getting the game to run
#511 [11:10] <Miko> it launches the game. but then after that the game just freezes on the title menu and refuses to respond
#512 [11:10] <grefee> same miko
#513 [11:10] <Miko> i had it happen back on ver 1.12.2 and changing the resolution fixed it.
#514 [11:11] <Miko> but now even though its at 1920x1080, it doesn't fill the whole screen and hovers somewhat above the bottom area
#515 [11:11] <tyteen4a03> ??> Miko win/dxdiag
#516 [11:11] <Absol> Miko: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#517 [11:11] <Miko> and since it doesn't cover the screen now, it doesnt work
#518 [11:12] <Darkage_Man> Hallo. Has the coding for control inputs changed? I use the DS4Windows emulator to play with my PS4 controller in 1.12 just fine but in 1.13 only left click and looking around(mouse movement) register.
#519 [11:12] <tyteen4a03> Darkage_Man: most likely changed in lwjgl3
#520 [11:14] <Darkage_Man> ok I'm in no way computer literate. what does that mean and can I fix it.
#521 [11:14] <tyteen4a03> Darkage_Man: not sure - might be something to discuss with the DS4Windows community
#522 [11:15] <yuken> LWJGL is a library for making games in the language Minecraft was made in. However input was handled may have changed in 1.13.
#523 [11:15] <yuken> Either try and fix it yourself, or ask a DS4Windows channel/forum/etc.
#524 [11:15] <tyteen4a03> yuken: LWJGL3 uses GLFW now
#525 [11:15] <Miko> https://paste.ubuntu.com/p/3rQQ6C2mFz/
#526 [11:15] <Miko> Absol
#527 [11:15] <yuken> tyteen4a03, really? Why over SDL ;o?
#528 [11:15] <tyteen4a03> yuken: I don't make enough games to say
#529 [11:16] <tyteen4a03> Miko: a second
#530 [11:16] <Miko> suree
#531 [11:16] <yuken> and uh
#532 [11:16] <yuken> what is this new biome blend setting?
#533 [11:16] <yuken> Gradual colors between biomes?
#534 [11:16] <tyteen4a03> ??> Miko gpu/nvidia/optimus
#535 [11:16] <Absol> Miko: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#536 [11:20] <Darkage_Man> thank you for the advice and info
#537 [11:22] <Miko> attempting again
#538 [11:22] <tyteen4a03> Miko: you need to follow the instructions for How do I create Optimus settings for a new program? and select C:/Program Files (x86)/Minecraft/runtime/jre-x64/1.8.0_51/bin/javaw.exe and C:/Program Files (x86)/Minecraft/MinecraftLauncher.exe
#539 [11:23] * Darkage_Man [webchat@65-131-107-119.chyn.qwest.net] has quit. (Quit: webchat.esper.net)
#540 [11:23] <Miko> o.o
#541 [11:23] <Miko> kk lemme get that done too
#542 [11:25] <Miko> k time to test it out again
#543 [11:27] <Miko> still doesnt work
#544 [11:27] <Miko> i already edited the settings
#545 [11:27] <tyteen4a03> ??> Miko options/delete
#546 [11:27] <Absol> Miko: You may need to reset your Minecraft settings to default. To do so, open your .minecraft directory and delete the file called options.txt.
#547 [11:27] <tyteen4a03> ??> Miko win/.minecraft
#548 [11:27] <Absol> Miko: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#549 [11:28] <Miko> ok deleted the txt file. 3rd times the charm
#550 [11:29] <Miko> and dang it. still don't work...
#551 [11:30] <Miko> the game launches and still doesn't cover the screen on the settings of 1920x1080
#552 [11:30] <Miko> and just freezes at title menu still
#553 [11:32] <Miko> https://ibb.co/h781by
#554 [11:33] * grefee [webchat@62.201.25.184] has quit. (Quit: webchat.esper.net)
#555 [11:33] <Miko> you can see the bit at the bottom where it doesnt fill
#556 [11:33] * ApocalypticSiege [webchat@47-218-255-74.bcstcmta04.res.dyn.suddenlink.net] has joined #minecrafthelp
#557 [11:34] <ApocalypticSiege> Hi
#558 [11:34] <ApocalypticSiege> Anyone Here
#559 [11:34] <Miko> version 1.12.2 works but version 1.13 doesnt
#560 [11:34] <Miko> *sigh*
#561 [11:34] <mattym> yuken, Biome Blend is essentially a smoothness adjustment for anything that uses the gradient maps to determine color from one biome to the other. Water, grass, trees.
#562 [11:35] <Miko> Absol
#563 [11:35] <Miko> tyteen4a03
#564 [11:35] <Miko> sorry to trouble but...still doesn't work
#565 [11:35] <Miko> specifically version 1.13
#566 [11:35] <tyteen4a03> Miko: looks like you've hit a bug
#567 [11:35] <tyteen4a03> ApocalypticSiege: hi
#568 [11:35] <Miko> :/
#569 [11:35] <ApocalypticSiege> My Game Is Stuck On The Mojang Screen And Won't Go Past It So I Can't Play My Game Ive Tried Deleting the .minecraft Folder And Reinstalling The Game But It Still Wont Work Is There Any Way I Can Fix This
#570 [11:36] <tyteen4a03> ??> ApocalypticSiege tools/hjt
#571 [11:36] <Absol> ApocalypticSiege: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#572 [11:36] <Absol> ApocalypticSiege: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#573 [11:36] <ApocalypticSiege> ummmmm
#574 [11:36] * NovaX5 [webchat@cpc77343-stav19-2-0-cust137.17-3.cable.virginm.net] has joined #minecrafthelp
#575 [11:37] <NovaX5> Hi, I keep getting an error when it tries to download the launcher or something.
#576 [11:37] <Miko> so...guess i just gotta wait or something for any bugfixes or something?
#577 [11:38] <ApocalypticSiege> I Can Run Vinilla On Technic Launcher But It Crashes Often But I Can't Play On The Regular Minecraft Launcher
#578 [11:39] * Miko [webchat@bb42-60-147-85.singnet.com.sg] has quit. (Quit: webchat.esper.net)
#579 [11:39] <NovaX5> The error says "Problem moving C:/Program Files (x86)/Minecraft/tmp/tmplauncher.tmp to MinecraftLauncher.exe with error code 5". How do I fix it?
#580 [11:40] <ApocalypticSiege> also my .minecraft is missing files i think
#581 [11:40] <mattym> NovaX5, Restart the PC, then try to install the launcher from a new download off minecraft.net
#582 [11:40] <ApocalypticSiege> have already done that
#583 [11:40] <NovaX5> I tried installing a new launcher
#584 [11:41] <ApocalypticSiege> oh
#585 [11:41] <tyteen4a03> ApocalypticSiege: follow the instructions sent to you by Absol
#586 [11:41] <ApocalypticSiege> ok
#587 [11:41] <tyteen4a03> ??> ApocalypticSiege irc/multitasking/!
#588 [11:41] <Absol> ApocalypticSiege: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#589 [11:41] <Absol> ApocalypticSiege: Don't respond to messages directed at other people.
#590 [11:42] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#591 [11:43] <NovaX5> So is there anything else I can do?
#592 [11:43] <mattym> NovaX5, Restart the PC, then try to install the launcher from a new download off minecraft.net
#593 [11:43] <NovaX5> I did that.
#594 [11:43] <ApocalypticSiege> https://paste.ubuntu.com/p/jtJZKFdJfb/
#595 [11:43] <ApocalypticSiege> there
#596 [11:44] <mattym> NovaX5, You need to restart the PC and try again. Thats basically the only way to get passed that error.
#597 [11:44] <NovaX5> fine
#598 [11:44] * NovaX5 [webchat@cpc77343-stav19-2-0-cust137.17-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#599 [11:44] * alkashy [webchat@AAnnecy-653-1-175-141.w90-41.abo.wanadoo.fr] has joined #minecrafthelp
#600 [11:45] <alkashy> hello, i can't download the file mn_mn.json
#601 [11:45] <tyteen4a03> ??> alkashy tools/hjt
#602 [11:45] <Absol> alkashy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#603 [11:45] <Absol> alkashy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#604 [11:48] * ruitso [webchat@191.35.112.60.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
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#606 [11:50] <ApocalypticSiege> so i did what you asked to you have an answer
#607 [11:50] * ruitso [webchat@191.35.112.60.dynamic.adsl.gvt.net.br] has quit. (Client Quit)
#608 [11:50] <tyteen4a03> ??> ApocalypticSiege scold/patience
#609 [11:51] <Absol> ApocalypticSiege: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#610 [11:51] <Absol> ApocalypticSiege: In short, your supplications will be answered, in the order in which they are received.
#611 [11:51] <ApocalypticSiege> k
#612 [11:51] <tyteen4a03> ??> ApocalypticSiege av/bytefence
#613 [11:51] <Absol> ApocalypticSiege: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#614 [11:51] <tyteen4a03> ApocalypticSiege: then, uninstall: Akamai NetSession; Overwolf, Synapse
#615 [11:52] <ApocalypticSiege> ok
#616 [11:52] * alkashy [webchat@AAnnecy-653-1-175-141.w90-41.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#617 [11:52] <tyteen4a03> ??> ApocalypticSiege av/mcafee
#618 [11:52] <Absol> ApocalypticSiege: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#619 [11:52] <Absol> ApocalypticSiege: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#620 [11:52] <tyteen4a03> ??> ApocalypticSiege av/mcafee/uninstall
#621 [11:52] <Absol> ApocalypticSiege: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#622 [11:52] <tyteen4a03> ApocalypticSiege: once you have done all that, let me know
#623 [11:54] * ruitso [webchat@191.35.112.60.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#624 [11:54] <ruitso> hi
#625 [11:54] <tyteen4a03> hi ruitso
#626 [11:54] * ApocalypticSiege [webchat@47-218-255-74.bcstcmta04.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#627 [11:54] <ruitso> my minecraft account is not logging in from where the account was deleted
#628 [11:55] * Webchat_80383 [webchat@87.121.76.129] has joined #minecrafthelp
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#630 [11:56] <ruitso> my minecraft account is not logging in from where the account was deleted
#631 [11:56] <tyteen4a03> ruitso: what do you mean?
#632 [11:56] * fioloko [webchat@170.82.212.197] has quit. (Quit: webchat.esper.net)
#633 [11:56] <tyteen4a03> ??> ruitso scold/pm
#634 [11:56] <Absol> ruitso: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#635 [11:59] <tyteen4a03> ruitso: how did you buy your copy of Minecraft?
#636 [12:00] * ApocalypticSiege [webchat@47-218-255-74.bcstcmta04.res.dyn.suddenlink.net] has joined #minecrafthelp
#637 [12:00] <ruitso> by minebr website
#638 [12:00] <tyteen4a03> ruitso: what's the link?
#639 [12:01] * CraZGames [webchat@99.105.239.116] has joined #minecrafthelp
#640 [12:01] <CraZGames> Hello
#641 [12:02] <ruitso> https://minebr.com/
#642 [12:02] <tyteen4a03> ??> ruitso account/scam
#643 [12:02] <ApocalypticSiege> ok byte fence is almost done uninstalling
#644 [12:02] <tyteen4a03> ??> ruitso account/payment/scam
#645 [12:02] <Absol> ruitso: If you bought a gift code from anywhere but mojang.com or Amazon, it is quite likely a scam. Mojang does not give out discounts for purchasing gift codes so there is absolutely no profit to be made. Additionally, it is against the Minecraft EULA for accounts to be resold; buying accounts online means that you risk your account being terminated.
#646 [12:02] <tyteen4a03> hi CraZGames
#647 [12:02] <Absol> ruitso: DO NOT purchase Minecraft from any sites other than minecraft.net, mojang.com or Amazon. Mojang is NOT responsible for payments not made directly to Mojang.
#648 [12:03] <CraZGames> I'm having issues with an LAN world
#649 [12:03] <tyteen4a03> ruitso: you should try to get a refund from minebr.com, and buy Minecraft on minecraft.net instead
#650 [12:04] <tyteen4a03> CraZGames: yes?
#651 [12:04] <ruitso> ok
#652 [12:05] <CraZGames> I'm attempting to load my world for my brother to connect to it. We're on the same network and version, and the world loads just fine, but it's not showing up on his local network game list.
#653 [12:05] <tyteen4a03> CraZGames: are you on 1.12 or 13?
#654 [12:05] <CraZGames> 1.13
#655 [12:06] <ruitso> but the price of minecraft by minecraft.net is out of what I can buy
#656 [12:06] <tyteen4a03> CraZGames: could both of you try 1.12
#657 [12:06] <tyteen4a03> ruitso: unfortunately that's the only proper way to buy MC
#658 [12:06] <CraZGames> I suppose, but that would ruin the world. I'll make a new one and get back to you.
#659 [12:06] <tyteen4a03> CraZGames: sure
#660 [12:08] <ApocalypticSiege> ok ive uninstalled all of them
#661 [12:09] <tyteen4a03> ??> ApocalypticSiege av/adwcleaner
#662 [12:09] <Absol> ApocalypticSiege: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#663 [12:09] <ruitso> but you can at least explain to me why mojang deleted my comta please
#664 [12:09] <Absol> ApocalypticSiege: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#665 [12:09] <tyteen4a03> ruitso: because the account does not belong to you
#666 [12:09] <tyteen4a03> ruitso: you did not buy Minecraft through Minecraft.net, therefore minebr.com (the actual account holder) can do anything they want
#667 [12:10] <tyteen4a03> ruitso: basically, you've been scammed
#668 [12:11] * ruitso [webchat@191.35.112.60.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
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#676 [12:18] * CraZGames [webchat@99.105.239.116] has joined #minecrafthelp
#677 [12:18] <CraZGames> Alright, I'm back. No luck.
#678 [12:18] <Braiis> i'm trying to download Minecraqft but 1 folder is missing, the "ad/ad126e435cca94054bf0d616301799a105526cde" that is supposed to be in the "objects" folder. any help?
#679 [12:19] <tyteen4a03> CraZGames: what is your IP and what is his IP?
#680 [12:19] * ApocalypticSiege [webchat@47-218-255-74.bcstcmta04.res.dyn.suddenlink.net] has quit. (Client Quit)
#681 [12:19] <tyteen4a03> Braiis: do you have ad blockers installed on your computer, or on your router?
#682 [12:20] <CraZGames> Mine is 2600:1700:60a0:7ff0:d0f9:fa67:b93d:7b28
#683 [12:20] <tyteen4a03> CraZGames: don't think Minecraft supports IPv^
#684 [12:20] <Braiis> i've got antiviruses but they only do such things as alert me of a virus nothing else
#685 [12:20] <tyteen4a03> 6
#686 [12:20] <tyteen4a03> Braiis: does this happen on other computers in your house as well?
#687 [12:21] <Braiis> this is basically the only computer we've got that can run games. so i got no clue
#688 [12:21] <tyteen4a03> ??> Braiis tools/hjt
#689 [12:21] <CraZGames> His is 2600:1700:60a0:7ff0:e9bc:4bb:61f3:6540
#690 [12:21] <Absol> Braiis: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#691 [12:21] <Absol> Braiis: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#692 [12:21] <tyteen4a03> CraZGames: don't think Minecraft supports IPv6
#693 [12:21] <CraZGames> IPv4 then?
#694 [12:21] <tyteen4a03> CraZGames: yes please
#695 [12:22] <Braiis> "HiJackThis is an inactive project and it is not updated anymore. "
#696 [12:23] <tyteen4a03> Braiis: still works
#697 [12:23] <Braiis> can't down load it on that
#698 [12:23] <CraZGames> Mine: 99.105.239.116
#699 [12:23] <CraZGames> His: 99.105.239.116
#700 [12:23] <tyteen4a03> CraZGames: which OS are you on?
#701 [12:23] <CraZGames> OS? We're both on Windows 10 if that's what you mean
#702 [12:24] <tyteen4a03> CraZGames: run `ipconfig`, the address should look like "192.168.x.x"
#703 [12:24] <tyteen4a03> Braiis: are you on a Mac?
#704 [12:26] <Braiis> wtf no
#705 [12:26] <Braiis> mac's shit
#706 [12:26] <Absol> Braiis: Please keep it civil
#707 [12:26] <Braiis> pls
#708 [12:26] <Braiis> lmao sry
#709 [12:27] <tyteen4a03> Braiis: what happens when you try to download it?
#710 [12:27] <Braiis> it says error becuase a file does't exist in the folders
#711 [12:27] <tyteen4a03> Braiis: hijackthis?
#712 [12:27] <CraZGames> I can't run it. How should I do it? I tried Cortana and Win+R
#713 [12:27] <tyteen4a03> CraZGames: Win+R, cmd, ipconfig
#714 [12:28] <Braiis> this is a super new pc idk if im gonna trust stuff that isnt getting updated and download an unofficial versión of it
#715 [12:28] <tyteen4a03> Braiis: it is official
#716 [12:28] <tyteen4a03> ??> Braiis scold/reverse-trolling
#717 [12:28] <Absol> Braiis: This is a community of people volunteering their time to offer technical support for a game which they enjoy, and wish to help others to be able to enjoy. We are here to help. We are not here to fool you or waste your time.
#718 [12:28] <Absol> Braiis: We offer the best advice we have. Nothing other than experience is forcing us to offer any specific solutions; and nothing is forcing you to follow our advice if you don't like it.
#719 [12:28] * speercrew [webchat@99-6-66-127.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#720 [12:29] <CraZGames> Mine: 192.168.1.77
#721 [12:29] <Braiis> alright. well i guess ill just keep trying stuff my own way until it really doesnt work and then ill trry that maybe
#722 [12:29] <Braiis> ty for help tho
#723 [12:30] <Braiis> dftba
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#726 [12:30] <speercrew> just installed the java version of the game on a new computer, with a new account, I crash every time I launch, it only worked once and crashed during the game early on while playing, tried reinstalling 8 times now and we have the same problem, any suggestions?
#727 [12:31] <tyteen4a03> speercrew: do you have a crash report?
#728 [12:31] <tyteen4a03> ??> speercrew paste
#729 [12:31] <Absol> speercrew: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#730 [12:31] <CraZGames> His: 192.168.1.80
#731 [12:31] <CraZGames> THere you go
#732 [12:32] <tyteen4a03> CraZGames: on both computers:
#733 [12:32] <tyteen4a03> ??> CraZGames tools/hjt
#734 [12:32] <Absol> CraZGames: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#735 [12:32] <Absol> CraZGames: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#736 [12:35] <CraZGames> Mine: https://paste.ubuntu.com/p/J9zdyXmtqr/
#737 [12:35] <tyteen4a03> CraZGames: uninstall Qustodio
#738 [12:35] <CraZGames> I can't
#739 [12:36] <CraZGames> It's spyware my mom put on
#740 [12:36] <tyteen4a03> CraZGames: yeah, it blocks Minecraft
#741 [12:36] <CraZGames> It's on both computers
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#743 [12:38] <CraZGames> SHe disable the block. It may work now.
#744 [12:39] <tyteen4a03> CraZGames: most likely requires complete uninstallation, but give that a spin
#745 [12:39] <CraZGames> Working on it now!
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#747 [12:47] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#748 [12:52] * tony342310 [webchat@71-80-101-220.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#749 [12:52] <tony342310> hello i need some help migrating my account
#750 [12:55] <tyteen4a03> tony342310: yes?
#751 [12:55] * Morphius [webchat@172-124-171-191.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#752 [12:55] * Marcus [webchat@stcton1049w-lp140-03-184-145-21-18.dsl.bell.ca] has joined #minecrafthelp
#753 [12:55] <tony342310> yea i just tried to download the game but i have to have a email but i do not know the email i downloaded the game with because i bought the game a long time ago
#754 [12:56] <Morphius> Anyone know how to override the vanilla recipes using Datapacks and what the 16 recipe types are?
#755 [12:56] * Crunchy_Corey [webchat@ip24-253-77-58.lv.lv.cox.net] has joined #minecrafthelp
#756 [12:56] <tyteen4a03> tony342310: when, and how, did you purchase Minecraft?
#757 [12:57] <tyteen4a03> Morphius: not sure - if you've asked this question on /r/Minecraft I can only suggest waiting for somebody to come along
#758 [12:57] <Marcus> Hi, everytime I launch Minecraft 1.13 it gives me a Null Pointer Exception error, although the game was working on 1.13 yesterday. Here is the full error (although small) https://paste.ubuntu.com/p/3xv2TNpBFC/
#759 [12:57] <Crunchy_Corey> every time i load minecraft it loads up fine but when i try to load a world it crashes even when making a new world i have re installed and dont know hwat else to do
#760 [12:57] <Morphius> I asked it, but doesn't look like my post went through
#761 [12:57] <tyteen4a03> Morphius: your post did go through
#762 [12:58] <tony342310> i bought the game like 6 or 7 years ago and i bought it with a card that i no longer have
#763 [12:58] <Morphius> oh, cool. ok, thx
#764 [12:58] <tyteen4a03> Crunchy_Corey: are you on 1.13?
#765 [12:58] * Morphius [webchat@172-124-171-191.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#766 [12:58] <tyteen4a03> ??> tony342310 account/send-email
#767 [12:58] <Absol> tony342310: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#768 [12:58] <Crunchy_Corey> tyteen4a03 yes
#769 [12:58] <Absol> tony342310: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#770 [12:58] <tyteen4a03> tony342310: tell them you don't know your transaction ID; they will give you further instructions
#771 [12:58] <tony342310> ok thank you
#772 [12:58] <tyteen4a03> Marcus: just by launching MC?
#773 [12:59] <Crunchy_Corey> tyteen4a03 i just updated today to 1.13 and it was happening on 1.12.2 as well but i havent played for a few weeks becasue of work and now i want to play and it keeps crashing
#774 [12:59] <tyteen4a03> Crunchy_Corey: does it give you a crash report?
#775 [13:00] <Marcus> Yeah. i tried re-installing minecraft and 1.13, have no mods, logged in and out, turned off resolution in the launch options, and of course it was working on 1.13 yesterday and I tried 1.8.9 about 10 minutes ago and that works as well.
#776 [13:00] <tyteen4a03> ??> Marcus win/reinst
#777 [13:00] <Absol> Marcus: You may need to reinstall the locally installed files that Minecraft puts into place.
#778 [13:00] <Absol> Marcus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#779 [13:00] <tyteen4a03> Marcus: also, does it work on 1.12?
#780 [13:02] <Marcus> Yeah, it works on 1.12, trying to delete my stuff in the roaming folder now
#781 [13:02] <Crunchy_Corey> tyteen4a03 no it just brings me back to the launcher and says game crashed and then that there was an unexpected issue when trying to load and then it give an option to close no crash report though
#782 [13:02] <tyteen4a03> Marcus: when you're done:
#783 [13:02] <tyteen4a03> ??> Marcus launcher/log-txt
#784 [13:02] <Absol> Marcus: We need to see your full launcher log, which is created in the game directory.
#785 [13:02] <Absol> Marcus: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#786 [13:02] <tyteen4a03> ??> Crunchy_Corey launcher/txt
#787 [13:02] <tyteen4a03> ??> Crunchy_Corey launcher/log-txt
#788 [13:02] <Absol> Crunchy_Corey: We need to see your full launcher log, which is created in the game directory.
#789 [13:02] <Absol> Crunchy_Corey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#791 [13:07] <Marcus> Alright it works, awesome! Thanks
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#793 [13:10] * AidanMasterSword [webchat@cpe-70-95-190-39.san.res.rr.com] has joined #minecrafthelp
#794 [13:11] <AidanMasterSword> um when i try to load my came it crashes
#795 [13:11] <tyteen4a03> AidanMasterSword: does it give you a crash message?
#796 [13:12] * AidanMasterSword [webchat@cpe-70-95-190-39.san.res.rr.com] has quit. (Client Quit)
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#798 [13:17] * TheMariana [webchat@187.114.69.254.static.host.gvt.net.br] has joined #minecrafthelp
#799 [13:18] <TheMariana> why?
#800 [13:21] * Nisociso [webchat@net-188-216-242-160.cust.vodafonedsl.it] has joined #minecrafthelp
#801 [13:26] <Nisociso> Hi everyone, back to minecraft after years and i can't log in my account on minecraft.net
#802 [13:26] <Nisociso> I managed to find the email address used back in the day i created the account and with that the email sent me by mojang for the successful minecraft purchase. Now i have the username, the mail but i don't remember the psw.. tried to recover it but i don't know if i have to do that using the mojang account or the old premium minecraft account form.
#803 [13:26] <Nisociso> . can you help me please? Thank you for your help
#804 [13:26] * Lisa [webchat@h-8-120.A268.priv.bahnhof.se] has joined #minecrafthelp
#805 [13:27] <tyteen4a03> Nisociso: when, and how, did you purchase MC?
#806 [13:27] <Nisociso> 13 july 2013
#807 [13:27] <Nisociso> *2012
#808 [13:28] <Lisa> Ii downloaded the new 1.13. I can start any savings in singleplayer but when i try to start my realm it wont start. It just comes up a message after several minutes when i try to log in, that says that theres an error and that i should try again later. It has been like that for 3 days now...
#809 [13:28] <tyteen4a03> Nisociso: and how did you purchase it?
#810 [13:28] <tyteen4a03> ??> Lisa win/reinst
#811 [13:28] <Absol> Lisa: You may need to reinstall the locally installed files that Minecraft puts into place.
#812 [13:28] <Absol> Lisa: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#813 [13:28] <tyteen4a03> ??> Nisociso scold/pm
#814 [13:28] <Absol> Nisociso: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#815 [13:29] <Nisociso> i purchased the game from the official site
#816 [13:29] <Nisociso> (ok sorry)
#817 [13:29] <tyteen4a03> Nisociso: with a credit card, or PayPal?
#818 [13:30] <Nisociso> mmm... now i dont remember.. i think PayPal
#819 [13:30] <tyteen4a03> ??> Nisociso account/trans-id/paypal
#820 [13:30] <Absol> Nisociso: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#821 [13:30] <Absol> Nisociso: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#822 [13:31] <tyteen4a03> ??> Nisociso paypal/history
#823 [13:31] <Absol> Nisociso: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#824 [13:31] <Nisociso> i have my transaction ID
#825 [13:31] <tyteen4a03> ??> Nisociso account/send-email
#826 [13:31] <Absol> Nisociso: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#827 [13:31] <Absol> Nisociso: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#828 [13:32] <Nisociso> and this in order to have my psw?
#829 [13:33] <tyteen4a03> Nisociso: yes
#830 [13:33] <tyteen4a03> Nisociso: oh wait, just the password?
#831 [13:33] <Nisociso> ok ty guys
#832 [13:33] <Nisociso> yes
#833 [13:34] <tyteen4a03> Nisociso: Minecraft username please?
#834 [13:36] <Nisociso> there's a big red text above that doesn't want me to tell account information publically
#835 [13:36] <tyteen4a03> Nisociso: your Minecraft username is public information
#836 [13:37] <tyteen4a03> Nisociso: your email is not
#837 [13:37] <Nisociso> kk
#838 [13:37] <Nisociso> so : Nisociso
#839 [13:38] <tyteen4a03> ??> Nisociso account/reset-password
#840 [13:38] <Absol> Nisociso: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#841 [13:38] <Absol> Nisociso: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#842 [13:38] <tyteen4a03> Nisociso: your account is migrated, so use that
#843 [13:38] <Nisociso> ok ty
#844 [13:39] <Nisociso> how many time to get the email?
#845 [13:40] <tyteen4a03> Nisociso: about 15 minutes maximum
#846 [13:41] * Noyanne [webchat@251.109.5.93.rev.sfr.net] has joined #minecrafthelp
#847 [13:42] <Nisociso> ok ty
#848 [13:43] <Noyanne> Whenever I try to play the game, I go to the main menu, but it is just a matter of time before weird-looking lines with the background appear to the screen. I then can't see anything, and the game crashes right after it. Note that this is not "quoted" as a crash in the crash-reports (considering this folder didn't appear neither)
#849 [13:43] * iTzMilkyWay [webchat@d206-116-71-202.bchsia.telus.net] has joined #minecrafthelp
#850 [13:43] <mattym> ??> Noyanne launcher/log-txt
#851 [13:43] <Absol> Noyanne: We need to see your full launcher log, which is created in the game directory.
#852 [13:44] <Absol> Noyanne: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#853 [13:45] * lucas [webchat@179.178.7.132.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#854 [13:46] <Lisa> Still doesnt work. I deleted everything but saves, redownloaded 1.13, but the same message came up. "An error occurred, please try again later".
#855 [13:46] * Nisociso [webchat@net-188-216-242-160.cust.vodafonedsl.it] has quit. (Quit: webchat.esper.net)
#856 [13:47] <mattym> Lisa, And that only happens with the Realm?
#857 [13:47] <lucas> the same is happening to me, i tried update my drivers and reinstall minecraft and it seems it isn't working.
#858 [13:47] <iTzMilkyWay> https://paste.ubuntu.com/p/WZyNX7sRQ5/
#859 [13:48] <Lisa> Yes. Singleplayer starts without a problem
#860 [13:48] <Noyanne> https://paste.ubuntu.com/p/F7D4gM7YD5/
#861 [13:48] <mattym> Lisa, And its been a few days?
#862 [13:49] <mattym> iTzMilkyWay, Can you describe the problem you are having?
#863 [13:49] <mattym> Noyanne, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#864 [13:49] <Lisa> Its been 3 days since i noticed it for the first time, when the uppdate came. Hadn't played for a few days before, but a week ago everything worked fine. Have had my realm for over a year, no problems before.
#865 [13:50] <mattym> Lisa, And you are the Realm owner?
#866 [13:50] <Lisa> Yes. And since I cant come in, no one of the others can either. And the subscription is fine, payed about 12 days ago
#867 [13:50] <Noyanne> I'll try to do it, but I don't guarantee I will have the time for it before it occurs again.
#868 [13:50] <iTzMilkyWay> basically i'll load it up, it gets to the main page to decide what i wanna do, like single player multi player. then it stops responding. ive let it sit for like 10 mins before and it didnt do anything
#869 [13:50] <mattym> ??> Lisa mojang/email
#870 [13:50] <Absol> Lisa: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#871 [13:50] <Absol> Lisa: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#872 [13:51] <mattym> Noyanne, If it crashes before you can edit the option from the main menu, let me know. Thre is another way we can try to fix it.
#873 [13:51] <Lisa> Thank you so much, I will send 1 email!
#874 [13:52] <mattym> iTzMilkyWay, Are you running Discord?
#875 [13:52] <iTzMilkyWay> yes
#876 [13:52] * lordmemeion777 [webchat@172-242-187-120.cust.exede.net] has joined #minecrafthelp
#877 [13:52] <lordmemeion777> hello
#878 [13:52] <mattym> iTzMilkyWay, Disable the Overly feature in Discord, then run the game again.
#879 [13:52] <iTzMilkyWay> like the voice one that shows who's in a call?
#880 [13:53] <mattym> iTzMilkyWay, In Discord, go to the overlay tab, and disable it.
#881 [13:53] <lordmemeion777> im having some trouble with 1.13
#882 [13:53] <iTzMilkyWay> okay
#883 [13:53] <mattym> lordmemeion777, Explain what is happening.
#884 [13:54] <iTzMilkyWay> wow. it works. thx
#885 [13:54] <Noyanne> Okay, so no matter which 1.13 version of Minecraft I play with, it crashes through the "Mojang" loading screen
#886 [13:55] <lordmemeion777> +mattym, i got the new update and when i load it, it pops up with loading error
#887 [13:55] <mattym> Noyanne, Ok, close the game, and do you know how to get to your .minecraft folder?
#888 [13:55] * Mapre [webchat@131-108-126-6.infortek.net.br] has joined #minecrafthelp
#889 [13:55] <Mapre> Hi
#890 [13:55] <Mapre> Hi
#891 [13:55] <mattym> lordmemeion777, What is the exact error message?
#892 [13:55] * iTzMilkyWay [webchat@d206-116-71-202.bchsia.telus.net] has quit. (Quit: webchat.esper.net)
#893 [13:56] <Mapre> I'm Portuguese from Brazil.
#894 [13:56] <Mapre> Mine is not getting the bill
#895 [13:56] <mattym> lordmemeion777, If you are running Discord, Disable the Overly feature in Discord, then run the game again.
#896 [13:56] <mattym> Mapre, What do you mean?
#897 [13:57] <Mapre> When I login, it appears incorrect, but I am typing in a certain username and password
#898 [13:57] * Mastef_Chief [webchat@pool-72-69-217-138.nycmny.fios.verizon.net] has joined #minecrafthelp
#899 [13:57] <Noyanne> Yes, Windows + R, %AppData%
#900 [13:57] <Mapre> Is to make internet browser
#901 [13:57] <mattym> Mapre, Have you tried to reset the password?
#902 [13:57] <lordmemeion777> +mattym, i beleave my discord is off
#903 [13:58] <mattym> Noyanne, Ok, go into .minecraft and open up the options file
#904 [13:58] <mattym> lordmemeion777, Double check that it is, if it is, do the following.
#905 [13:58] <mattym> ??> lordmemeion777 tools/hjt
#906 [13:58] <Absol> lordmemeion777: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#907 [13:58] <Absol> lordmemeion777: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#908 [13:58] <Noyanne> And I also copy-paste the text in it ?
#909 [13:58] <Mapre> open already
#910 [13:58] <mattym> Noyanne, No
#911 [13:59] * Mapre [webchat@131-108-126-6.infortek.net.br] has quit. (Client Quit)
#912 [13:59] <mattym> Noyanne, look for the useVBO option. and make it useVBO:false
#913 [13:59] <mattym> Noyanne, Save the file, then try starting the game again
#914 [14:00] <lordmemeion777> ok Absol
#915 [14:01] <Noyanne> There was a runtime error
#916 [14:01] <mattym> Noyanne, What was the exact message?
#917 [14:02] <lordmemeion777> Noyanne i have the same problem
#918 [14:02] <Noyanne> okay so now it didn't even open, so I couldn't tell you considering I closed the message before (sorry)
#919 [14:02] * Webchat_25635 [webchat@140.67.255.148.d.dyn.claro.net.do] has joined #minecrafthelp
#920 [14:02] <mattym> Noyanne, It should be in the launcher_log file, get a new copy of it on the paste site
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#922 [14:03] <Noyanne> It now seems like it is good. I will tell you after if it crashed or not
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#925 [14:08] <Noyanne> https://paste.ubuntu.com/p/ZRSMhHMhm7/
#926 [14:08] <lordmemeion777> is it ok for my launcher to load slow?(just wondering)
#927 [14:08] <mattym> lordmemeion777, Still need you to get the info Absol asked for
#928 [14:08] * Lisa [webchat@h-8-120.A268.priv.bahnhof.se] has quit. (Quit: webchat.esper.net)
#929 [14:09] <thelounge64> qwoj2uhpfuefhbi
#930 [14:12] * tyteen4a03 kicked thelounge64 from #minecrafthelp (Reason: helounge64 :Your behavior is not conducive to the desired environment.)
#931 [14:13] <mattym> ??> Noyanne win/dxdiag
#932 [14:13] <Absol> Noyanne: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#935 [14:13] <Fastskull> Hi! I am Fastskull! I updated my realm to 1.13 and ever since it has been crashing like once every 5 minutes.
#936 [14:14] <mattym> Fastskull, Has the Realm been crashing or your game?
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#938 [14:14] <Fastskull> mattym my realm has been crashing. it just closes and says disconnected or other things
#939 [14:15] <Fastskull> mattym it also says connection forcefully closed
#940 [14:15] <mattym> ??> Fastskull mojang/email
#941 [14:15] <Absol> Fastskull: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#942 [14:15] <Absol> Fastskull: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
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#945 [14:21] <Noyanne> https://paste.ubuntu.com/p/fNHWvBWYDB/
#946 [14:23] <mattym> Noyanne, Any chance you have Razer Synapse or Cortex installed?
#947 [14:24] <Noyanne> Yeah... I knew it was bad installing it "boost performance", but I didn't uninstall it ye because I didn't have much problems. I'll uninstall it and tell you if it worked
#948 [14:24] <Noyanne> *to "boost"
#949 [14:25] <mattym> Noyanne, Uninstall it and let me know if the game works or not after, there may be an additional setting we need to manually fix after you remove it.
#950 [14:28] * ayetrunks [webchat@ip70-160-160-22.hr.hr.cox.net] has joined #minecrafthelp
#951 [14:28] <ayetrunks> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#952 [14:28] <ayetrunks> can someone help me
#953 [14:28] <mattym> ??> ayetrunks win/dxdiag
#954 [14:28] <Absol> ayetrunks: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#955 [14:30] <Fastskull> I am trying to leave an email at help.mojang.com/customer/portal/emails/new and it just says "The site can't be reached" "the connection was reset" Even after opening it again and retyping all of the stuff again
#956 [14:31] <mattym> Fastskull, What web browser are you using?
#957 [14:31] <Fastskull> mattym, I am using Google chrome
#958 [14:32] <mattym> Fastskull, If you have any Ad-blockers make sure they are off so the captcha on the support page can properly load
#959 [14:33] <Noyanne> It loads, but to be sure I can keep playing normally, I will need the last step you talked about
#960 [14:33] <ayetrunks> hey it says I have to give a link to my DxDiag report to someone. Who do I give it to?
#961 [14:33] <mattym> Noyanne, Ok, open up Control Panel, and go to the System and Security section, then to the option that just says System.
#962 [14:33] <mattym> ayetrunks, Just put the link here.
#963 [14:34] <ayetrunks> https://paste.ubuntu.com/p/83Dyz87CWP/
#964 [14:34] <mattym> ayetrunks, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#965 [14:34] <ayetrunks> how much is the new graphics hardware?
#966 [14:34] <Noyanne> Ok, I'm in
#967 [14:34] <mattym> ayetrunks, You will need to do your own research into that.
#968 [14:35] <ayetrunks> okay thanks
#969 [14:35] <Fastskull> thank you mattym ! I tried it on firefox and now I can send the email! You have been a great help. Have an amazing day!
#970 [14:35] <mattym> Noyanne, Find the option that says Advanced System settings and click that.
#971 [14:35] <Noyanne> Done
#972 [14:35] <mattym> Noyanne, In there you should see a button that says Environment Variables, click that.
#973 [14:35] <mattym> Noyanne, Look through both lists on the window for a setting that says _JAVA_OPTIONS
#974 [14:35] <Noyanne> Clicked
#975 [14:36] <mattym> Noyanne, If its not there, you are all set, if it is there, select it and hit the Delete button, then hit save/ok on all the open windows till its done
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#978 [14:37] * abso [webchat@cpe-24-166-222-169.cinci.res.rr.com] has joined #minecrafthelp
#979 [14:37] <Noyanne> Well there is one named Path with Java in the value
#980 [14:37] <mattym> Noyanne, That one is fine
#981 [14:38] <Noyanne> It seems like it is good
#982 [14:38] <mattym> Noyanne, Yeah then you should be all good
#983 [14:40] <abso> My game is crashing on startup of 1.13 (and all recent snapshots). It's been doing this since the snapshots were first released. All other older versions work just fine.
#984 [14:40] <Noyanne> Oh huh, just one question, is the Discord overlay safe ?
#985 [14:40] <mattym> Noyanne, No
#986 [14:40] <mattym> Noyanne, Messes with the way the graphics library minecraft uses works
#987 [14:41] <mattym> ??> abso launcher/log-txt
#988 [14:41] <Absol> abso: We need to see your full launcher log, which is created in the game directory.
#989 [14:41] <Absol> abso: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#990 [14:42] <Noyanne> okay, thanks for this answer :)
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#994 [14:48] <abso> https://paste.ubuntu.com/p/DYhGGM79Tc/
#995 [14:49] <abso> there is the log from my crash on startup of 1.13
#996 [14:49] <mattym> abso, Ok one moment
#997 [14:49] <mattym> abso, Are you on a Mac?
#998 [14:49] <abso> yeah
#999 [14:49] <mattym> abso, Ok one second.
#1000 [14:50] <mattym> abso, What is your macOS version?
#1001 [14:50] <abso> 10.10.5
#1002 [14:51] <abso> Yosemite
#1003 [14:51] <mattym> abso, And if you click on the Apple Icon on the top left of your computers taskbar, then click about this Mac, and System Report, what is your Model Identifier?
#1004 [14:51] <abso> MacBookPro5,1
#1005 [14:52] <mattym> abso, And within System Report, go to Graphics/Displays and provide the Graphics Card/GPU model info
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#1008 [14:53] <abso> NVIDIA GeForce 9600M GT
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#1011 [14:55] <mattym> Damn
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#1015 [14:56] <abso> sorry, keeps disconnecting me.
#1016 [14:56] <mattym> abso, Ok, so technically right now, your computer is too old to meet the current requirements, and you would either need to stick with 1.12.# or lower, or get a different computer. But there is one thing we want to check to see if it works.
#1017 [14:57] <mattym> abso, First download and install the 1st Mac OS version of java listed on this page https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#1018 [14:57] <mattym> abso, Once you have it installed, let me know.
#1019 [14:58] <abso> I already have update 181 running.
#1020 [14:58] <mattym> abso, Ok one moment then
#1021 [14:58] <mattym> abso, Open up the Minecraft launcher, and go to the Launch Options menu
#1022 [14:58] * asdeavesadrfadtf [webchat@ip98-186-174-206.ks.ks.cox.net] has joined #minecrafthelp
#1023 [14:59] <abso> k
#1024 [14:59] <mattym> abso, Make sure Advanced Settings is on, then click on the Latest Release profile
#1025 [14:59] <abso> k
#1026 [15:00] <mattym> abso, Turn on the Java Executable setting there, and copy what it says in the text box next to it, into the chat here, you will need to put it in quotes or remove the first / in order to put it into the chat
#1027 [15:00] * Noyanne [webchat@251.109.5.93.rev.sfr.net] has quit. (Quit: webchat.esper.net)
#1028 [15:00] <abso> "/Applications/Minecraft.app/Contents/runtime/jre-x64/1.8.0_74/bin/java"
#1029 [15:01] <mattym> abso, Ok replace that with the following, excluding the quotes from what i write
#1030 [15:01] <mattym> "/Library/Internet Plug-Ins/JavaAppletPlugin.plugin/Contents/Home/bin/java"
#1031 [15:01] <tyteen4a03> mattym: is that not Java 6?
#1032 [15:01] <tyteen4a03> oh
#1033 [15:01] * tyteen4a03 shrugs
#1033 [15:01] <mattym> abso, Once you have that entered, save the profile, go back to the News tab of the launcher, and make sure you have the Latest Release profile selected and try to start the game.
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#1035 [15:03] <abso> no dice
#1036 [15:03] <abso> same error
#1037 [15:03] <mattym> abso, Ok, do me a favor, get me a new copy of the launcher_log file, just to check that setting did what it was supposed to
#1038 [15:04] <abso> k
#1039 [15:04] <abso> https://paste.ubuntu.com/p/vKyKxGYCP4/
#1040 [15:06] <mattym> abso, Yeah, check your Mac updates, see if any updates or OS updates are available
#1041 [15:06] <mattym> abso, If not, then you will need to stick with version 1.12.# or lower, or look into using a newer computer.
#1042 [15:07] <abso> Can't update beyond Yosemite. Hardware is relic. Fortunately it's worked until now due to being top of the line when I bought it...
#1043 [15:09] <mattym> abso, And there are no other pending updates, like graphics drivers or anything else?
#1044 [15:09] <abso> nope.
#1045 [15:09] <mattym> abso, Ok one moment, I will get you the info needed to have it run an older version without issues.
#1046 [15:10] <mattym> ??> abso mac/reinst
#1047 [15:10] <Absol> abso: You may need to reinstall the locally installed files that Minecraft puts into place.
#1048 [15:10] <Absol> abso: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#1049 [15:10] <abso> It runs older versions just fine.
#1050 [15:10] <mattym> abso, Yeah but having run the newer version, will add things to the game folder that may cause issues for you.
#1051 [15:10] <mattym> abso, Do the instructions that Absol wrote.
#1052 [15:10] <mattym> abso, After that create a new launcher profile in Launch Options and use that to start the game on an older version.
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#1055 [15:12] * Danielle [webchat@cpe-98-24-230-231.ec.res.rr.com] has joined #minecrafthelp
#1056 [15:14] <Danielle> Is anyone elses game crashing since the 1.13 update.
#1057 [15:14] <mattym> Danielle, Explain the problem you are experiencing.
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#1059 [15:16] * thelounge52 [webchat@71-223-174-246.phnx.qwest.net] has joined #minecrafthelp
#1060 [15:17] <Danielle> I've already updated the game to 1.13. The game loads to main game screen page but as soon as I make a new world or try to play an old world. It says Loading world- Preparing spawn area. And the goes straight back to the launch screen with An Unexpected error has occurred and the game crashed.
#1061 [15:17] <thelounge52> Uh, so I tried going into the latest version of minecraft (1.13 I think the version is called) But it keeps saying failed to download. I am not sure what to do.
#1062 [15:18] <mattym> ??> thelounge52 error/download
#1063 [15:18] <Absol> thelounge52: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1064 [15:18] <mattym> Danielle, So it only happens when trying to enter a world? Did you have any older worlds, if so did the same issue happen?
#1065 [15:19] <Danielle> Yes, both old worlds that haven't updated, and new worlds.
#1066 [15:19] <mattym> ??> Danielle launcher/log-txt
#1067 [15:19] <Absol> Danielle: We need to see your full launcher log, which is created in the game directory.
#1068 [15:19] <Absol> Danielle: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#1071 [15:22] <trololol> thank you
#1072 [15:23] <Danielle> https://paste.ubuntu.com/p/F8phVqMCCM/
#1073 [15:25] <Danielle> https://paste.ubuntu.com/p/2x48NdHSmw/ Last crash report
#1074 [15:25] <mattym> Danielle, One moment.
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#1076 [15:28] * puppylover2222 [webchat@173-25-16-88.client.mchsi.com] has joined #minecrafthelp
#1077 [15:28] <puppylover2222> Hello i am chatting you because i am having trouble with minecraft
#1078 [15:30] <mattym> Danielle, Do you know how to get to the .minecraft folder?
#1079 [15:30] <mattym> puppylover2222, Explain the problem you are having.
#1080 [15:30] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#1081 [15:30] <Danielle> yes i have it up
#1082 [15:31] <mattym> Danielle, Ok, go into the saves folder there. And move all the world/saves there to somewhere outside the .minecraft folder, put them on the desktop or somewhere else for now.
#1083 [15:32] <Danielle> Ok. Done do i need to delete them out of the folder?
#1084 [15:33] <mattym> Danielle, Once you have a copy of them outside that folder, yes delete them from the folder
#1085 [15:33] <Danielle> Done.
#1086 [15:34] <mattym> Danielle, Ok, try starting up the game and making a new world.
#1087 [15:35] <Danielle> Nope same message.
#1088 [15:36] <mattym> ??> Danielle win/reinst
#1089 [15:36] <Absol> Danielle: You may need to reinstall the locally installed files that Minecraft puts into place.
#1090 [15:36] <Absol> Danielle: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1091 [15:36] <mattym> Danielle, In your case, also delete the saves folder for now
#1092 [15:36] <mattym> Danielle, After start up the game again, and see if it happens again
#1093 [15:37] * Bobinson [webchat@fricke.co.uk] has joined #minecrafthelp
#1094 [15:38] <Bobinson> My Minecraft when I try and launch opens up a page and says unable to locate java runtime what does that mean
#1095 [15:39] <mattym> ??> Bobinson launcher/jvm
#1096 [15:39] <Absol> Bobinson: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1097 [15:40] <Bobinson> it shows the same message
#1098 [15:41] <mattym> Bobinson, Are you sure you have fixed that setting for any launcher option you use?
#1099 [15:41] <Bobinson> yeah
#1100 [15:43] <Bobinson> it still shows that message
#1101 [15:44] <mattym> Bobinson, Ok, first make sure the error windows, launcher window and anything else Minecraft related is closed.
#1102 [15:44] <mattym> Bobinson, Then go to the folder C:\Program Files (x86)\Minecraft on your computer. Delete the runtime folder found there. Then try to start the game again.
#1103 [15:45] <Danielle> No luck. Even after deleting everything in the folder, it re-installed everything and still crashed-- Crash report https://paste.ubuntu.com/p/hvPykrb44X/
#1104 [15:46] <mattym> Danielle, Ok, any chance you have Razer Synapse or Cortex installed?
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#1106 [15:46] <Danielle> No. Neither
#1107 [15:47] <mattym> Danielle, Ok, which version of Windows are you on?
#1108 [15:48] * theelover [webchat@176-22-165-25-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#1109 [15:48] <theelover> any moderators in here?
#1110 [15:48] <Danielle> Windows 10
#1111 [15:49] <mattym> Danielle, Open up Control Panel, then go to System and Security, and click on the option that just says System. Once there click on the option that says Advanced System settings. In the window that opens click on the button that says Environment Variables.
#1112 [15:50] <mattym> theelover, Just explain what you need help with.
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#1114 [15:50] <mattym> Danielle, Once in the environment variables window, check both lists for something that says _JAVA_OPTIONS
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#1117 [15:50] <Danielle> Okay I see that
#1118 [15:51] <Skyleyton01> hey
#1119 [15:51] <Skyleyton01> hey
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#1121 [15:51] <mattym> Danielle, You do?
#1122 [15:51] <mattym> Danielle, Click on it, then press the delete button on the window. Then hit the save/ok button till all the windows are closed.
#1123 [15:51] <Danielle> Yes it says _JAVA_OPTIONS then under value it says -Xmx256M
#1124 [15:51] <mattym> Danielle, Then try the game again.
#1125 [15:52] <Danielle> Okay.
#1126 [15:54] <Danielle> This time the game stopped responding before it had the same crash error. But also went back to the launcher screen.
#1127 [15:54] <mattym> Danielle, Ok, can you get me the newest copy of the launcher_log file
#1128 [15:56] <Danielle> https://paste.ubuntu.com/p/rtTFmrNpdT/
#1129 [15:58] <mattym> Danielle, Hmm, its still seeing that setting.
#1130 [15:58] <mattym> Danielle, Do you have any programs installed that claim to be a game accelerator or game improver or anything like that?
#1131 [16:00] <Danielle> Ummm IDK there probably is cause my ex, was all into speeding up games/computer and running Emulators
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#1133 [16:03] <mattym> ??> Danielle tools/hjt
#1134 [16:03] <Absol> Danielle: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1135 [16:03] <Absol> Danielle: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1136 [16:08] <Danielle> https://paste.ubuntu.com/p/pJmRtSjW8t/
#1137 [16:08] <Danielle> I got like 4 pop ups while doing the scan saying error.. while it did it....
#1138 [16:08] <mattym> Danielle, Ok, thats odd.
#1139 [16:09] <mattym> Danielle, There are problems here that seemingly have nothing to do with your issue and would normally keep you from even getting you as far as you have.
#1140 [16:09] <mattym> Danielle, First, uninstall Bytefence.
#1141 [16:09] <Danielle> ok..
#1142 [16:12] <Danielle> It's uninstalling now... I keep 90% of everything cause I don't know what they are.. and one time i deleted my video card of my old laptop.. That was fun.
#1143 [16:12] <Danielle> Done.
#1144 [16:12] <mattym> ??> av/adwcleaner
#1145 [16:12] <mattym> Oops
#1146 [16:12] <mattym> ??> Danielle av/adwcleaner
#1147 [16:12] <Absol> Danielle: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1148 [16:13] <Absol> Danielle: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1149 [16:15] * Danielle [webchat@cpe-98-24-230-231.ec.res.rr.com] has quit. (Quit: webchat.esper.net)
#1150 [16:20] * Danielle [webchat@cpe-98-24-230-231.ec.res.rr.com] has joined #minecrafthelp
#1151 [16:20] <Danielle> Back--
#1152 [16:21] <mattym> Danielle, OK, may as well check the game again before trying anything else.
#1153 [16:21] * peter [webchat@S01061cabc0ac7a33.gv.shawcable.net] has joined #minecrafthelp
#1154 [16:22] <peter> hello?
#1155 [16:22] * peter is now known as Guest10266
#1156 [16:22] <Guest10266> I have an issue
#1157 [16:22] <mattym> Guest10266, Explain the problem.
#1158 [16:22] <Guest10266> how do i get minecraft to use my GPU
#1159 [16:23] <mattym> Guest10266, Are you sure that its not?
#1160 [16:23] <Guest10266> when i press F3 it using my intel HD
#1161 [16:23] <Guest10266> not my nvidia
#1162 [16:23] <mattym> Guest10266, Are you on a laptop?
#1163 [16:23] <Guest10266> yea
#1164 [16:23] <mattym> ??> Guest10266 win/dxdiag
#1165 [16:23] <Absol> Guest10266: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1166 [16:24] <Danielle> YOURE A LIFE SAVER! It's working... I don't know if it's working with the 1.13 update.. but it's working. It loaded in!
#1167 [16:25] <mattym> Danielle, Ok, drop your maps back in and make sure it still works with those.
#1168 [16:28] <Danielle> those aren't even showing up even though I placed them back in the saves folder... but honestly as long as the game works... It doesn't matter.
#1169 [16:28] <Guest10266> here is the past bin link
#1170 [16:28] <Guest10266> https://pastebin.com/5fa4a9Qa
#1171 [16:29] <mattym> Guest10266, Ok lets start with a driver update, one moment
#1172 [16:30] <mattym> Guest10266, Download and Install the file from this page https://www.geforce.com/drivers/results/135678
#1173 [16:31] <Guest10266> downloading rn
#1174 [16:33] <Danielle> Thank You SOOOOOOO Much! You're a lifesaver.
#1175 [16:33] <mattym> Danielle, Enjoy.
#1176 [16:37] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1177 [16:37] <Imineman> Hey everyone. I'm having trouble downloading 1.13.
#1178 [16:38] <mattym> Imineman, What happens when you try?
#1179 [16:39] <Imineman> I keep getting a error about file af_za.json
#1180 [16:39] <mattym> Imineman, Are you on a Mac or Windows computer?
#1181 [16:39] <Imineman> Windowns
#1182 [16:39] <mattym> ??> Imineman error/download
#1183 [16:39] <Absol> Imineman: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1184 [16:40] <Imineman> I don't have any of those.
#1185 [16:40] <Imineman> Still can't download
#1186 [16:41] <mattym> ??> Imineman tools/hjt
#1187 [16:41] <Absol> Imineman: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1188 [16:41] <Absol> Imineman: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1189 [16:42] <Imineman> https://paste.ubuntu.com/p/dBhCkWPm3w/
#1190 [16:43] <Questmaster> hi, I have huge laggs in 1.13 on a new map. is it a workaround for this? or an upcoming patch?
#1191 [16:46] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1192 [16:47] <mattym> ??> Questmaster win/dxdiag
#1193 [16:47] <Absol> Questmaster: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1194 [16:48] * FacelessEntity [webchat@c-76-123-32-218.hsd1.va.comcast.net] has joined #minecrafthelp
#1195 [16:48] <Questmaster> thanks, ill do it in a moment
#1196 [16:49] * peter [webchat@S01061cabc0ac7a33.gv.shawcable.net] has joined #minecrafthelp
#1197 [16:49] <peter> ok i was the guest guy i just updated my driver
#1198 [16:49] <mattym> peter, Did it change what the game uses?
#1199 [16:49] * peter is now known as Guest5990
#1200 [16:50] <Guest5990> what do you mean
#1201 [16:50] <mattym> Guest5990, Open up the game, is it using the Nvidia hardware now?
#1202 [16:50] <Guest5990> let me check
#1203 [16:51] <Guest5990> yea it worked! thanks!
#1204 [16:52] * Cadberry [webchat@c-73-68-53-140.hsd1.ct.comcast.net] has joined #minecrafthelp
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#1207 [16:52] <Cadberry> launcher says my javaw.exe does not work
#1208 [16:53] <Imineman> Here is the log file: https://paste.ubuntu.com/p/2yB52bjSBs/
#1209 [16:54] * peter [webchat@S01061cabc0ac7a33.gv.shawcable.net] has joined #minecrafthelp
#1210 [16:54] <mattym> Imineman, Ok one moment.
#1211 [16:54] <peter> actually wait
#1212 [16:54] <peter> i still have issues
#1213 [16:54] * peter is now known as Guest43114
#1214 [16:54] <mattym> ??> Imineman av/adwcleaner
#1215 [16:54] <Absol> Imineman: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1216 [16:54] <Absol> Imineman: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1217 [16:55] <mattym> Guest43114, What are the issues now?
#1218 [16:55] <Guest43114> i tried to relaunch it in a newer update but it went back to using my INTEL hd
#1219 [16:56] <mattym> Guest43114, Ok, you said it was a laptop right?
#1220 [16:56] <Guest43114> yea
#1221 [16:56] <mattym> Guest43114, You are plugged into power yes?
#1222 [16:56] <Guest43114> yea
#1223 [16:56] <mattym> Guest43114, Can you open the Geforce Experience app.
#1224 [16:56] <Guest43114> opened
#1225 [16:57] <mattym> Guest43114, Open the settings page, by clicking the gear icon.
#1226 [16:57] * Cadberry [webchat@c-73-68-53-140.hsd1.ct.comcast.net] has quit. (Client Quit)
#1227 [16:57] <Guest43114> im there
#1228 [16:57] <mattym> Guest43114, Then on the left click on the games tab.
#1229 [16:57] <Guest43114> on it
#1230 [16:57] <mattym> Guest43114, If Whisper mode and Battery Saver are on, set them to off.
#1231 [16:57] <Guest43114> its off
#1232 [16:58] <mattym> Guest43114, Was it off before or did you change them now?
#1233 [16:58] <Guest43114> i changed it now
#1234 [16:58] <mattym> Guest43114, Ok, close GFE, make sure you restart Minecraft completely, and see if its working properly now.
#1235 [16:59] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1236 [17:00] <Guest43114> still using my intel hd
#1237 [17:00] <mattym> Guest43114, Ok, close out the game again, and open the Nvidia Control Panel.
#1238 [17:00] <Guest43114> opened
#1239 [17:01] <mattym> Guest43114, Ok click on manage 3d settings, then go to the Program Settings tab on that page.
#1240 [17:01] <Guest43114> im there
#1241 [17:02] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1242 [17:02] <mattym> Guest43114, Click Add, then click browse
#1243 [17:02] <Imineman> OK so I've scanned, cleaned, and restarted my PC. Now what?
#1244 [17:03] <mattym> Imineman, Try to load tghe game again
#1245 [17:03] <Guest43114> im there
#1246 [17:03] <mattym> Guest43114, You will need to navigate that menu to C:/Program Files (x86)/Minecraft/runtime/jre-x64/1.8.0_51/bin/ and select the javaw.exe file there, then hit Open.
#1247 [17:03] <mattym> Guest43114, Once you have done so, hit apply.
#1248 [17:04] <Guest43114> now here is the thing, i was looking at tutorials before and they told me to do this. but i do not have this file
#1249 [17:04] <Imineman> Nope. Still and error.
#1250 [17:04] <mattym> Guest43114, then do the same thing for the following C:/Program Files (x86)/Minecraft/ and select the MinecraftLauncher.exe
#1251 [17:04] <mattym> Guest43114, Did you not install Minecraft to the default location it wanted to go?
#1252 [17:04] <mattym> Imineman, Are you on a home internet connection?
#1253 [17:05] <Imineman> Yes.
#1254 [17:05] <mattym> Imineman, Are you using a Proxy or VPN?
#1255 [17:05] <Imineman> I'm not sure.
#1256 [17:06] * Cad [webchat@c-73-68-53-140.hsd1.ct.comcast.net] has joined #minecrafthelp
#1257 [17:06] <Cad> i need help with my javaw.exe, it does not exsist in my fodler
#1258 [17:06] <mattym> Cad, What is the exact error you get?
#1259 [17:07] <Guest43114> found the javaw.exe
#1260 [17:07] <Guest43114> it was located in my minecraft folder
#1261 [17:07] <mattym> Guest43114, Ok select it and hit open, then apply
#1262 [17:08] <mattym> Guest43114, And as previously mentioned do the same for MinecraftLauncher.exe in C:/Program Files (x86)/Minecraft/ or wherever that file is located for you.
#1263 [17:08] <Guest43114> done
#1264 [17:09] <Imineman> Proxy I think
#1265 [17:09] <mattym> Guest43114, Ok, restart Minecraft and see if its working.
#1266 [17:09] <mattym> Imineman, If you are using either a Proxy or VPN, turn off or remove them.
#1267 [17:10] <Guest43114> got it working
#1268 [17:10] <Guest43114> let me just try it again in a different version
#1269 [17:10] * Cad [webchat@c-73-68-53-140.hsd1.ct.comcast.net] has quit. (Client Quit)
#1270 [17:11] * Kadin [webchat@c-73-68-53-140.hsd1.ct.comcast.net] has joined #minecrafthelp
#1271 [17:11] <Guest43114> and its back to my intel HD
#1272 [17:12] <Kadin> hello, my javaw.exe does not exist in my runtime folder
#1273 [17:12] <mattym> ??> Kadin launcher/jvm
#1274 [17:12] <Absol> Kadin: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1275 [17:13] <Guest43114> alright something intersting i just found
#1276 [17:13] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#1277 [17:13] <Kadin> Absol i tried launching it and it crashed
#1278 [17:14] * BrotalityREAL [webchat@108-95-174-147.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1279 [17:14] <mattym> Kadin, did you make the changes described?
#1280 [17:14] <Guest43114> actually nvm, thx for your help!
#1281 [17:14] * Guest43114 [webchat@S01061cabc0ac7a33.gv.shawcable.net] has quit. (Quit: webchat.esper.net)
#1282 [17:15] * adolfo [webchat@189.59.113.107.dynamic.adsl.gvt.net.br] has quit. (Quit: webchat.esper.net)
#1283 [17:15] <Kadin> if i click a button on the main menu, the game screen artifacts and then crashes
#1284 [17:15] <mattym> ??> Kadin launcher/log-txt
#1285 [17:15] <Absol> Kadin: We need to see your full launcher log, which is created in the game directory.
#1286 [17:15] <Absol> Kadin: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1287 [17:16] <BrotalityREAL> I have an issue with my launcher
#1288 [17:16] <BrotalityREAL> It will not launch my game
#1289 [17:16] <mattym> What happens when you try?
#1290 [17:16] <BrotalityREAL> I get an error
#1291 [17:16] <BrotalityREAL> hold on let me pull up the error
#1292 [17:17] <BrotalityREAL> The game crashed whilst initializing game
#1293 [17:17] <BrotalityREAL> Error: java.lang.OutOfMemoryError: Java heap space this
#1294 [17:17] <Imineman> It works now. Thanks
#1295 [17:17] <mattym> ??> BrotalityREAL tools/hjt
#1296 [17:17] <Kadin> https://paste.ubuntu.com/p/8Gb2p9GTqZ/
#1297 [17:17] <Absol> BrotalityREAL: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1298 [17:17] <Absol> BrotalityREAL: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1299 [17:17] <Kadin> https://paste.ubuntu.com/p/8Gb2p9GTqZ/
#1300 [17:18] * Imineman [webchat@107-193-207-53.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#1301 [17:18] <BrotalityREAL> ok Absol I will get back to you shortly
#1302 [17:19] <Kadin> @absol https://paste.ubuntu.com/p/8Gb2p9GTqZ
#1303 [17:19] <mattym> Kadin, be patient
#1304 [17:20] <mattym> Kadin, Are you running Discord?
#1305 [17:20] <BrotalityREAL> Absol i will do this when I get back i have to go somewhere
#1306 [17:20] <Kadin> yea
#1307 [17:21] <Kadin> +mattym Cadberry
#1308 [17:21] <Kadin> #0729
#1309 [17:21] <mattym> Kadin, Turn off the Overlay feature in Discord. Then reload the game.
#1310 [17:22] <Kadin> my game still crashed
#1311 [17:22] <Kadin> i heard music this time though
#1312 [17:22] <mattym> Kadin, Try completely closing Discord.
#1313 [17:24] <Kadin> didnt work
#1314 [17:24] <Questmaster> https://paste.ubuntu.com/p/Hjqzn2JHdJ/
#1315 [17:24] <mattym> ??> Kadin win/dxdiag
#1316 [17:24] <Absol> Kadin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1317 [17:24] <Questmaster> (huge laggs on 1.13)
#1318 [17:25] <mattym> Questmaster, Try and see what happens with only one monitor attached to the computer.
#1319 [17:26] <Questmaster> ok, do I ned a restart or just unplugg it?
#1320 [17:26] <Kadin> https://paste.ubuntu.com/p/ZTVJM2sFZH/
#1321 [17:27] <mattym> Questmaster, Unplug one and then just restart the game.
#1322 [17:28] * PlayfulHen28032 [webchat@138-229-209-125.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#1323 [17:28] <PlayfulHen28032> Hey
#1324 [17:28] <mattym> Kadin, Download and Install the file from this page https://www.geforce.com/drivers/results/135676
#1325 [17:29] * izk [webchat@107.77.245.10] has joined #minecrafthelp
#1326 [17:29] <PlayfulHen28032> My game keeps crashing whenever I try to start it up, so does anyone know how to fix it
#1327 [17:29] <mattym> PlayfulHen28032, exactly what happens, when does it crash?
#1328 [17:29] <izk> unable to locate the java runtime
#1329 [17:30] <PlayfulHen28032> It crashes about 5 seconds after I press "start game"
#1330 [17:30] <mattym> izk, See the message absol wrote when you entered
#1331 [17:30] <PlayfulHen28032> And the bar at the bottom fully loads
#1332 [17:31] * Dekr [webchat@ip174-68-138-228.lv.lv.cox.net] has joined #minecrafthelp
#1333 [17:31] <mattym> Playfulhen28032, Do you have discord installed?
#1334 [17:31] <PlayfulHen28032> Yea
#1335 [17:31] <Questmaster> unplugging the monitor did't work :/
#1336 [17:31] * Dekr [webchat@ip174-68-138-228.lv.lv.cox.net] has quit. (Client Quit)
#1337 [17:31] <mattym> Questmaster, ok you will just need to see if it improves with the next patch.
#1338 [17:32] <Questmaster> When can I expect that to happen?
#1339 [17:32] <Questmaster> the next patch to come out
#1340 [17:32] * mattym Shrug
#1340 [17:32] <Questmaster> a week or half a year?
#1341 [17:33] <mattym> PlayfulHen28032, Disable the Overlay feature in Didcord. Then try the game again.
#1342 [17:33] * Vex [webchat@c-73-74-38-203.hsd1.il.comcast.net] has joined #minecrafthelp
#1343 [17:33] <PlayfulHen28032> k
#1344 [17:34] * Vex is now known as Guest79916
#1345 [17:34] <Guest79916> Realms (500): Internal Server Error
#1346 [17:34] <mattym> ??> Guest79916 mojang/email
#1347 [17:34] <Absol> Guest79916: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1348 [17:34] <Absol> Guest79916: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1349 [17:35] <PlayfulHen28032> Game still crashes mattym
#1350 [17:36] <Guest79916> My realm's been updated recently, but I can't change the realm settings to allow mobs or npc's to spawn, or even change the difficulty. When I try, I get the message:
#1351 [17:36] <Guest79916> Realms (500): Internal Server Error
#1352 [17:36] <mattym> See the message absol gave you
#1353 [17:36] <tyteen4a03> ??< launcher/.minecraft
#1354 [17:37] <mattym> Playfulhen28032, try completely closing discord.
#1355 [17:37] * PlayfulHen28032 [webchat@138-229-209-125.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#1356 [17:37] <Kadin> thank you @absol and +mattym it works now
#1357 [17:38] <mattym> Enjoy
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#1363 [18:00] * Lord_Andrew [webchat@96-87-73-9-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1364 [18:01] <Lord_Andrew> I try and start the launcher and I get this message
#1365 [18:02] <Lord_Andrew> https://paste.ubuntu.com/p/vBHbJQFkf2/
#1366 [18:02] <Lord_Andrew> Any ideas?
#1367 [18:02] * Melgor [webchat@HSI-KBW-046-005-016-080.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
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#1370 [18:15] * Webchat_79848 [webchat@pool-71-173-217-241.hrbgpa.fios.verizon.net] has joined #minecrafthelp
#1371 [18:16] <Webchat_79848> I am have trouble with me Minecraft game
#1372 [18:17] <Webchat_79848> I am building a house and when I place blocks to build it it deletes
#1373 [18:18] * yuken__ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#1374 [18:18] <Webchat_79848> He I need help
#1375 [18:19] <Webchat_79848> Hello
#1376 [18:20] * Webchat_79848 [webchat@pool-71-173-217-241.hrbgpa.fios.verizon.net] has quit. (Client Quit)
#1377 [18:20] * yuken_ [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 202 seconds)
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#1381 [18:24] * Questmaster [webchat@ip-6-20-203-109.eidsiva.net] has quit. (Quit: webchat.esper.net)
#1382 [18:24] <oilysnake> How do I add the border to minecraft again?
#1383 [18:27] * thelounge11 [webchat@47-33-188-133.dhcp.mdfd.or.charter.com] has quit. (Quit: webchat.esper.net)
#1384 [18:28] <oilysnake> There's no border and no I'm not fullscreen
#1385 [18:31] * emily [webchat@71-89-42-133.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#1386 [18:31] <emily> hello
#1387 [18:33] * emily [webchat@71-89-42-133.dhcp.stpt.wi.charter.com] has quit. (Client Quit)
#1388 [18:33] * Guest79916 [webchat@c-73-74-38-203.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
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#1390 [18:41] * Webchat_97729 [webchat@cpe-58-174-45-231.sb03.sa.asp.telstra.net] has joined #minecrafthelp
#1391 [18:42] <Webchat_97729> i have an error when i bought the game
#1392 [18:42] <Webchat_97729> You have Mac OS X 10.7.5. The application requires Mac OS X 10.8 or later.
#1393 [18:43] <Webchat_97729> i cant update,i have gone to my settings but no upate is available
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#1396 [18:54] * Snazzy [webchat@c-68-53-1-109.hsd1.tn.comcast.net] has joined #minecrafthelp
#1397 [18:56] <Snazzy> Hello so it has been a few years since i have wanted to change my sking and since then i have changed computers now i dont have accsess to my email i signed up with(i have tried endlessley to log back into it) and have forgotten the answer to one of my security questions, i called the support number but have not gotten any calls back please help me
#1398 [18:56] <Snazzy> .
#1399 [18:56] <tyteen4a03> ??> Snazzy account/send-email
#1400 [18:56] <Absol> Snazzy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1401 [18:57] <Absol> Snazzy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1402 [18:57] <Snazzy> how to i find my transaction id without the email i signed up with
#1403 [18:57] <tyteen4a03> Snazzy: when, and how, did you purchase Minecraft?
#1404 [18:57] <Snazzy> and since then i have thrown out my card i used toi get this game
#1405 [18:58] <Snazzy> in 2016 i bought a card from walmart
#1406 [18:58] <tyteen4a03> Snazzy: yeah you should not have thrown out the gift card
#1407 [18:58] <Snazzy> i threw that out the day i used it
#1408 [18:58] <Snazzy> I WAS 9
#1409 [18:58] <Snazzy> wait
#1410 [18:58] <tyteen4a03> Snazzy: email Mojang anyway, tell them you lost the gift card
#1411 [18:58] <Snazzy> scratch that
#1412 [18:58] <Snazzy> 10
#1413 [18:58] <Snazzy> wait 11 idk
#1414 [18:59] <Snazzy> it wont let me email without the transaction ID
#1415 [18:59] <tyteen4a03> Snazzy: put in N/A
#1416 [18:59] <Snazzy> ok thank you i appreciate this
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#1419 [19:01] <ItsPigeon> can someone please help I cant see the LAN server on my friends computer we have tried everything and are connected to the same internet
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#1422 [19:04] <jhon> how do I refund my account
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#1425 [19:09] <Brandon> Trying to log in to my account; however, I don't remember the security question answers and I no longer have access to the email account listed on my account. Kind of stumped.
#1426 [19:11] <Brandon> I can log into Minecraft Launcher, but as far as I know you can't update your account information from there.
#1427 [19:12] * Avenger129 [webchat@184-99-188-15.frgo.qwest.net] has joined #minecrafthelp
#1428 [19:14] <Avenger129> I can no longer login to my account it says invalid username or password although its the same login info i always use. How do I fix this?
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#1432 [19:20] <ItsPigeon> can someone please help I cant see the LAN server on my friends computer we have tried everything and are connected to the same internet
#1433 [19:26] <Brandon> I wouldn't count on responses quickly if at all.
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#1444 [20:35] <ineedhelp> game crash
#1445 [20:37] <ineedhelp> anyone know how to help me? when my game starts, it gets to the main menu, then immediately stops responding, forcing me to wait or close the application.
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#1447 [20:46] * Pamafel [webchat@modemcable061.208-162-184.mc.videotron.ca] has joined #minecrafthelp
#1448 [20:49] <Pamafel> My Minecraft crashes. Here is the message : Error: i: Non [a-z0-9/._-] character in path of location: minecraft:blocks/RCTorch
#1449 [20:49] <mattym> ??> Pamafel win/reinst
#1450 [20:49] <Absol> Pamafel: You may need to reinstall the locally installed files that Minecraft puts into place.
#1451 [20:50] <Absol> Pamafel: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1452 [20:50] <Pamafel> Thanks
#1453 [21:01] * hurricanehornet [webchat@125-209-152-202.dyn.iinet.net.au] has joined #minecrafthelp
#1454 [21:01] <hurricanehornet> game won't launch. error says game crashed
#1455 [21:02] <hurricanehornet> an unexpected issue occurred and the game has crashed
#1456 [21:02] <hurricanehornet> latest version of minecraft 1.13
#1457 [21:02] <hurricanehornet> latested java installed
#1458 [21:03] <hurricanehornet> running yosemite 10.10.5
#1459 [21:04] <mattym> hurricanehornet, Do you know what GPU your Mac has?
#1460 [21:04] * Sleepblox21 [webchat@pool-72-77-40-21.pitbpa.fios.verizon.net] has joined #minecrafthelp
#1461 [21:04] <hurricanehornet> 2.4 i5
#1462 [21:05] <Sleepblox21> Is anyone capable of helping me with a java runtime issue?
#1463 [21:05] <mattym> hurricanehornet, GPU not CPU, if you dont on now you
#1464 [21:06] <hurricanehornet> sorry, NVDIA GeForce GT 330M 356 MB
#1465 [21:07] <mattym> hurricanehornet, That is below the minimum requirements, you will need to use Minecraft 1.12.2 or lower.
#1466 [21:07] <mattym> hurricanehornet, That is below the minimum requirements, you will need to use Minecraft 1.12.2 or lower.
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#1468 [21:07] <mattym> hurricanehornet, Or do any available Mac updates.
#1469 [21:08] <hurricanehornet> done all updates except the main os update to high sierra
#1470 [21:09] <mattym> hurricanehornet, Do that one.
#1471 [21:09] <hurricanehornet> should i try running minecraft 1.12.2 instead?
#1472 [21:10] <hurricanehornet> trying 1.12.2
#1473 [21:10] * Webchat_08078 [webchat@209.6.126.216] has joined #minecrafthelp
#1474 [21:10] <mattym> hurricanehornet, if you dont do the update, you will not be able to run anything passed 1.12.2 it is your choice how you would like to proceed.
#1475 [21:11] <hurricanehornet> okay thanks, got 1.12.2 running now. I appreciate your help, thank you,
#1476 [21:12] <hurricanehornet> so i would have to update to high sierra to plat 1.13 yes?
#1477 [21:12] * martij [webchat@host207.248.222.191.dynamic.pacificonet.cl] has joined #minecrafthelp
#1478 [21:12] <martij> hi
#1479 [21:12] <hurricanehornet> hi
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#1481 [21:13] <martij> i have a problem when starting minecraft
#1482 [21:13] <martij> in mac
#1483 [21:13] <mattym> hurricanehornet, Yes the new graphics libraries the new version uses require you to be on the newer OS.
#1484 [21:13] <hurricanehornet> thanks for clarifying
#1485 [21:14] <mattym> martij, Explain the problem.
#1486 [21:15] <martij> ok
#1487 [21:15] <martij> install java
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#1489 [21:15] <martij> but em appears that can not find it
#1490 [21:16] <mattym> ??> martij launcher/jvm
#1491 [21:16] <Absol> martij: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1492 [21:19] <martij> ?????
#1493 [21:21] <martij> it appears to me that i do not have java installed, when i have it installed and with the latest version
#1494 [21:21] <martij> help me
#1495 [21:21] <martij> please
#1496 [21:22] <mattym> martij, Follow the info Absol gave you.
#1497 [21:23] <martij> i did not understand
#1498 [21:23] * te_flash [webchat@rrcs-69-75-168-206.west.biz.rr.com] has joined #minecrafthelp
#1499 [21:24] <te_flash> Hey guys
#1500 [21:24] <te_flash> i have a problem when i try to download 1.13 from the launcher it says "Failed to download file. coral1.ogg'
#1501 [21:24] <martij> fuck youuuuuu
#1502 [21:24] <Absol> martij: Please keep it civil
#1503 [21:24] <martij> bitches
#1504 [21:24] * Absol kicked martij from #minecrafthelp (Reason: artij :Keep it civilized, you are just a human being)
#1505 [21:25] <te_flash> plz help
#1506 [21:25] <mattym> te_flash, On Windows or a Mac?
#1507 [21:25] <te_flash> mac
#1508 [21:26] <mattym> te_flash, https://help.mojang.com/customer/en/portal/articles/928803-minecraft-download-stops
#1509 [21:27] <te_flash> thx but i ahem tried everything that things says
#1510 [21:29] <mattym> te_flash, Make sure have either removed or disabled any Firewall including the default Mac one, antivirus program, ab-blocking program, proxy, VPN, or Parental Control software on the computer.
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#1512 [21:30] <mattym> te_flash, If you have done so, and still get that error, there is nothing further we can do to assist with that issue on a Mac.
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#1515 [21:45] <SincerePuppet16> I have a problem that whenever I press play on Minecraft, it downloads the game, and then opens, it, and finally the game itself crashes.
#1516 [21:46] <SincerePuppet16> I'll be pasting the crash report.
#1517 [21:46] <SincerePuppet16> https://paste.ubuntu.com/p/bpnqZ5DjyS/
#1518 [21:52] * LeaveItBlank [webchat@brndmb0239w-ds01-173-220.dynamic.bellmts.net] has joined #minecrafthelp
#1519 [21:52] <LeaveItBlank> I have a problem where it says I'm "unable to save download" when I try to update to 1.13
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#1522 [21:58] * Webchat_91088 [webchat@115-64-209-45.static.tpgi.com.au] has joined #minecrafthelp
#1523 [21:59] <Webchat_91088> hello, I'm experiencing difficulties downloading minecraft 1.13. can someone help me please?
#1524 [22:00] <Webchat_91088> i dont even have bytefence
#1525 [22:01] <Webchat_91088> here is what the minecraft downloader says:
#1526 [22:02] <Funny2cute22> Hi, the problem I'm having with my Minecraft is that I cant enter it. I am currently using Minecraft Java Edition. When ever I enter the game it show me the Mojang sign and then it says not responding. Then it goes full screen and I'm able to actually see the main page with the single player and multi player buttons. But then it freezes and I cant
#1527 [22:02] <Funny2cute22> click anything. After that it turns black for a second and then it turns into the not responding thing. Finally it crashes and I have to close the game. It would be greatly appreciated if you could help me, thank you.
#1528 [22:02] <Webchat_91088> Here is the error i keep seeing: Name: netty-all-4.1.25.Final.jar
#1529 [22:02] <Webchat_91088> URL: https://libraries.minecraft.net/io/netty/netty-all/4.1.25.Final/netty-all-4.1.25.Final.jar
#1530 [22:03] <Webchat_91088> Error details: Request error -100: ERR_CONNECTION_CLOSED
#1531 [22:03] <Webchat_91088> Filename on disk: netty-all-4.1.25.Final.jar
#1532 [22:03] <Webchat_91088> Path: C:/Users\sthor180\AppData\Roaming\.minecraft\libraries\io/netty/netty-all/4.1.25.Final/netty-all-4.1.25.Final.jar
#1533 [22:03] <Webchat_91088> Exists: false
#1534 [22:03] <Webchat_91088> what do i do???
#1535 [22:04] * thelounge26 [webchat@37.104.233.35] has joined #minecrafthelp
#1536 [22:04] <thelounge26> Hello
#1537 [22:04] <thelounge26> Hey i have a problem
#1538 [22:06] <thelounge26> If i need to send request reset the password the mail not comeing
#1539 [22:07] <Funny2cute22> Hello my Minecraft keeps crashing. Help would be greatly appreciated. :)
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#1548 [23:06] * Potato is now known as Guest48270
#1549 [23:06] <Guest48270> Hi, I am currently having a problem with a friend joining my Realm. Whenever he joins the whole server crashes and I have troubleshooted on my own and could find nothing.
#1550 [23:09] * sammy [webchat@184.103.7.184] has joined #minecrafthelp
#1551 [23:10] <sammy> hi all. just bought a realm. how do i invite someone or send a link? my version isnt the windows 10.
#1552 [23:11] <Guest48270> If i'm not mistaken Sammy, I believe you have to go to realms, click the wrench/settings and go to players. There you have to click invite player and enter in their username verbatim
#1553 [23:13] <sammy> is that the only way. i only have one friend and i cant seem to invite him. ive tried user id and account id. we are both lost.
#1554 [23:13] <sammy> thanks, btw
#1555 [23:14] <Guest48270> Try their in game username. This username is different from their Mojang account ID. If you have tried it without, then I have no clue
#1556 [23:15] <Guest48270> When you do send it, they have to accept it
#1557 [23:15] * Hanna [webchat@c-69-242-55-82.hsd1.pa.comcast.net] has joined #minecrafthelp
#1558 [23:15] <Hanna> hello!
#1559 [23:16] * Hanna [webchat@c-69-242-55-82.hsd1.pa.comcast.net] has quit. (Client Quit)
#1560 [23:16] <sammy> i did try both. could not invite on either. is there a way he can search for my realm by name?
#1561 [23:17] <Guest48270> Realms are exclusive and therefore can only be entered through the person who bought the realm inviting the other person into the realm
#1562 [23:18] <sammy> then am i just miss-typing the name over and over?
#1563 [23:19] <Guest48270> Perhaps. Make sure the other person is giving you their in game name and make sure that if they are typing it out, you do not mistake i's for L's or 1's. I would also recommend that you make sure that when you do enter it in, make it case sensitive.
#1564 [23:20] <sammy> ok. ill keep trying. thanks guys!
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