#1 [00:02] * Zombiewarden101 [webchat@73.81.147.167] has joined #minecrafthelp
#2 [00:02] <Zombiewarden101> hello?\
#3 [00:03] <Zombiewarden101> my minecraft keeps saying java tm binary not responding
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#10 [00:16] <Killerjoker37> Hello
#11 [00:17] <Killerjoker37> I keep getting an error saying "Error: could not create the java virtual machine" and I was wondering how to fix this?
#12 [00:29] * Farmerjoe [webchat@pa49-196-7-143.pa.vic.optusnet.com.au] has joined #minecrafthelp
#13 [00:30] <Farmerjoe> My realm has been wiped when i load in 1.13....and now i cant run in 1.12
#14 [00:32] <Farmerjoe> How do i get my realm to load in 1.13 with all the work we have done. i also have the same problem where my single player will not convert.but i dont care about the single as much as my realm.
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#17 [01:11] * anna9 [webchat@107.191.1.107.static.utbb.net] has joined #minecrafthelp
#18 [01:15] <anna9> hi! i'm so sorry if this is answered somewhere else (i have already looked everywhere), but i use the java edition on macos. i downloaded 1.13 and am able to launch the game, but as soon as it launches it crashes moments after. the following is the game crash message that i get and i am unsure of what is going on and why the game is suddenly quitti
#19 [01:15] <anna9> ng: The game crashed whilst initializing game
#20 [01:15] <anna9> Error: java.lang.RuntimeException: cve{key=decayable, value=true}: Definition: bkv{block=Block{minecraft:birch_leaves}, properties=[distance, persistent]} has no property: decayable
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#25 [01:49] * elmo [webchat@222-153-154-99-fibre.sparkbb.co.nz] has joined #minecrafthelp
#26 [01:51] <elmo> Since before the update i've been having trouble with the failed download. BEFORE I GET DIRECTED ELSEWHERE = I DON'T have adblocker, i am on a mac, and I have already restarted my computer and redownloaded minecraft and NOTHING IS BEING SOLVED
#27 [01:51] <elmo> please help
#28 [01:52] <TommyYang> Hi, I can't log in to both the launcher and online nor can I reset password. Help pls
#29 [01:53] * TommyYang [webchat@182.148.81.183.isphone.com.au] has quit. (Client Quit)
#30 [01:55] * TommyYang [webchat@182.148.81.183.isphone.com.au] has joined #minecrafthelp
#31 [01:58] <TommyYang> HI I can not log on to both my launcher or account.mojang.com
#32 [01:58] <TommyYang> I can not reset password as for some reason the emails don't appear (checked spam trash etc.)
#33 [01:59] <TommyYang> please help
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#38 [02:26] * Viktor [webchat@c-fcdde255.04-183-67766c1.bbcust.telenor.se] has joined #minecrafthelp
#39 [02:27] <Viktor> Hello, my account was hacked and migrated to your new Mojang service, what do I do?
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#44 [03:24] * Sam [webchat@host86-162-243-205.range86-162.btcentralplus.com] has joined #minecrafthelp
#45 [03:38] <Sam> Hi, im getting an error when attempting to load a 1.12 hardcore world in 1.13. Creating and playing a new world seems to work fine but when i open the old world the game crashes. The error log says this: Ticking memory connection java.lang.IllegalStateException: Not a JSON Object: null. Anyone have any clues as to what that means? Or how to fix it?
#46 [03:41] <GreyVulpine> Modded content in the map is probably present and crashing the game
#47 [03:43] <Sam> the only thing that i can remember doing is changing the maxEntityCramming using nbtExplorer, would that cause it?
#48 [03:50] * HB77 [webchat@net251-25-32-195.dimensionesrl.eu] has joined #minecrafthelp
#49 [03:50] * BlockyBarbarian [webchat@host-92-2-18-93.as43234.net] has joined #minecrafthelp
#50 [03:51] <HB77> minecraft don't work
#51 [03:51] * HB77 [webchat@net251-25-32-195.dimensionesrl.eu] has quit. (Client Quit)
#52 [03:52] <BlockyBarbarian> Hello when ever I open Minecraft the Mojang symbol comes up than it go not responding
#53 [03:53] * Frisk [~piotrex43@79.163.207.171.ipv4.supernova.orange.pl] has joined #minecrafthelp
#54 [03:54] <BlockyBarbarian> Hello when ever I open Minecraft the Mojang symbol comes up than it go not responding
#55 [04:03] * TheSilentLink [~TheSilent@host86-130-102-126.range86-130.btcentralplus.com] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#56 [04:05] * TheSilentLink [~TheSilent@host86-130-102-126.range86-130.btcentralplus.com] has joined #minecrafthelp
#57 [04:08] <Viktor> fucking useless support
#58 [04:08] <Absol> Viktor: Please keep it civil
#59 [04:09] <Viktor> Useless support
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#63 [04:42] * toky [webchat@r-199.65.54.169.consumer-pool.prcdn.net] has joined #minecrafthelp
#64 [04:43] <toky> i got a question
#65 [04:45] <toky> wen i try to login it say "Invalid email address or password" but i change the password with this email and the new password don't work
#66 [04:46] * adam [webchat@89-138-151-236.bb.netvision.net.il] has joined #minecrafthelp
#67 [04:46] * adam is now known as Guest45923
#68 [04:47] <Guest45923> If I can enter my server (localhost) but the other person in another LAN can't, it's port problems, right?
#69 [04:47] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has joined #minecrafthelp
#70 [04:48] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#71 [04:49] <yuken> No. Localhost isn't the IP to the server.
#72 [04:50] <yuken> Localhost is a standard name that will redirect to 127.0.0.1, loopback - AKA. the PC you're using localhost on. You'll need to find your IP in your network first, and then use that - if they still can't connect, then it most likely is a port forwarding issue.
#73 [04:50] <Pascal543> #minecrafthelp Everytime I try to start a solo world, there is only a dirt background and the game crashes after 5seconds. There is no "building terrain" or smth. I can not even change the language because the game crashes.
#74 [04:51] <Guest45923> Yes, I know. I mean, he's trying with the global IP
#75 [04:51] <yuken> Then it most likely it, yes. Not a guarantee, but probably if you can but he can't.
#76 [04:52] <Guest45923> Great, I will check with my ISP
#77 [04:52] <Guest45923> Thanks
#78 [04:53] <yuken> let's see if I got this right...
#79 [04:53] <yuken> ??> Pascal543 win/dxdiag
#80 [04:53] <Absol> Pascal543: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#81 [04:56] * johndoe [webchat@202.51.90.136] has joined #minecrafthelp
#82 [04:57] <johndoe> Hello... I own MC WIndows 10 but I am unable to log into Java edition using that a/c
#83 [05:03] * Guest45923 [webchat@89-138-151-236.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#84 [05:04] <yuken> Pascal543, have you tried reinstalling Minecraft, first of all?
#85 [05:04] <yuken> ??< help
#86 [05:04] <yuken> god damn it Absol how do I use it
#87 [05:04] <Pascal543> like 5 times
#88 [05:04] <Pascal543> reinsatlled JAVA aswell
#89 [05:04] <yuken> And is this a modded client?
#90 [05:04] <Pascal543> no
#91 [05:06] <yuken> ??> Pascal543 launcher/crash-log
#92 [05:07] <Absol> Pascal543: We need to see your crash log, which is created after a crash.
#93 [05:07] <Absol> Pascal543: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#94 [05:07] <yuken> See if you can get that log.
#95 [05:08] <johndoe> Hello... I own MC WIndows 10 but I am unable to log into Java edition using that a/c
#96 [05:09] <yuken> johndoe, same email & password?
#97 [05:09] <johndoe> I tried it...didn't work..used same email to register the a/c and i can only access demo in Java edition
#98 [05:09] * adam [webchat@89-138-151-236.bb.netvision.net.il] has joined #minecrafthelp
#99 [05:10] * adam is now known as Guest25018
#100 [05:11] <yuken> It appears that, johndoe, you are unable to use the Java edition without buying it separately.
#101 [05:13] <johndoe> Contacted Microsoft support... They told me I can't downgrade to java edition...and me to contact mojang support... I asked the MS support If I was entitled to Java edition since I own the WIn 10 edition they said Yes and asked me to contact mojang support.
#102 [05:14] <yuken> Then contact Mojang support. Officially, it appears unsupported.
#103 [05:15] <johndoe> Yes, I sent them a email. It appears they wll take almost a week before they get back to me since they are currently attending the support tickets of July 15
#104 [05:15] <yuken> Then we can not help. They are real people, so it may take a while to respond given the volume of emaisl they may receive.
#105 [05:17] <johndoe> aah..yes... I was just trying to see if there was a way around... I should have redeemed the code first in mojang and not in windows store...
#106 [05:20] <Guest25018> I need help configuring my Port Forwarding, it's different than when I had another ISP. Traffic coming from: Interface type: Not Specified. Interface: thought to use PPP - PTM (global IP written in parenthesis). Any host: yes. Any port: no. External port (or range): 25565-.
#107 [05:20] <Guest25018> Traffic going to: Local host: (my local IP written in parenthesis). Same port: yes.
#108 [05:20] <Guest25018> But doesn't work
#109 [05:20] <johndoe> thank you fro your help yuken... ^ _ ^
#110 [05:20] <Pascal543> https://paste.ubuntu.com/p/VFfVyrZrtz/
#111 [05:22] <yuken> Pascal543, are you using Discord?
#112 [05:22] <Pascal543> yes
#113 [05:22] * johndoe [webchat@202.51.90.136] has quit. (Quit: webchat.esper.net)
#114 [05:22] <yuken> Pascal543, your problem is most likely related to its overlay, then. You will have to disable that in Discord settings.
#115 [05:23] <yuken> In English, it's Settings > overlay > enable overlay, turn that to off. Should be similar in German.
#116 [05:23] <Guest25018> (I'm putting UDP, that's what I remember when configuring the port forwarding with minecraft)
#117 [05:23] <yuken> After that, try Minecraft again.
#118 [05:23] <Pascal543> Okay give me a second
#119 [05:23] <yuken> Guest25018, try TCP and UDP.
#120 [05:23] <yuken> I'm unsure what Minecraft uses.
#121 [05:25] * Zahfro [webchat@cpe-124-191-58-157.sfui-cr-003.cha.qld.bigpond.net.au] has joined #minecrafthelp
#122 [05:25] <Zahfro> hello
#123 [05:25] <Zahfro> can someone help me
#124 [05:25] <yuken> Pascal543, if that hasn't fixed it, check to see if any of the software here is on your computer: https://minecraftirc.net/support-articles/known-incompatible-software/
#125 [05:26] <Pascal543> ok
#126 [05:26] <Guest25018> yuken I clicked additional port and put TCP in the same port 25565. Still "Can't connect to server"
#127 [05:26] <Zahfro> hi i have forgotten my email and security questions to the account
#128 [05:26] <Zahfro> can someone please help me
#129 [05:27] <Guest25018> yuken it worked now! thanks for the help!
#130 [05:27] <yuken> Guest25018, I'm not sure then. You 100% sure you're forwarding the right I
#131 [05:27] <yuken> oh
#132 [05:28] <Guest25018> I had two different "interfaces", tried again and worked
#133 [05:29] <Guest25018> With the first interface
#134 [05:29] <yuken> ah
#135 [05:29] <Pascal543> I only have geforce experience yuken
#136 [05:30] <yuken> Hm. I'm genuinely not sure then.
#137 [05:30] <Zahfro> yuken can u help me
#138 [05:30] <yuken> You have rebooted, right, Pascal543?
#139 [05:30] <yuken> Zahfro, do you know the username?
#140 [05:30] <Zahfro> Yes.
#141 [05:30] <Pascal543> not yet.
#142 [05:30] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#143 [05:31] <yuken> Zahfro, https://help.mojang.com/customer/portal/emails/new
#144 [05:31] <yuken> Contact Mojang there. It may take up to a week to receive a reply.
#145 [05:32] <Zahfro> yuken what if i dont have transaction id
#146 [05:32] <yuken> Then you may be unable to recover the account.
#147 [05:32] <yuken> It isn't necessary though, so if you don't have it, send an email without it.
#148 [05:32] <yuken> Anything required in that form will be marked by an asterisk, *.
#149 [05:33] <Zahfro> Ok also i bought the account with a gift code yuken
#150 [05:35] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has joined #minecrafthelp
#151 [05:36] <Pascal543> Now I am even stucked in the MOJANG screen
#152 [05:36] * Zahfro [webchat@cpe-124-191-58-157.sfui-cr-003.cha.qld.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#153 [05:37] * ManLikeBartek [webchat@host-94-251-153-6.dynamic.mm.pl] has joined #minecrafthelp
#154 [05:38] <ManLikeBartek> I have a problem on creative builds up to 20 grids and suddenly I can not more than 19, although it shows 256
#155 [05:40] <ManLikeBartek> I have a problem on creative builds up to 20 grids and suddenly I can not more than 19, although it shows 256
#156 [05:43] <mattym> ManLikeBartek, What do you mean by grids?
#157 [05:43] <Pascal543> @yuken ?
#158 [05:45] <ManLikeBartek> translator is not always correct
#159 [05:46] <mattym> Pascal543, Did you turn off discords overlay as instructed?
#160 [05:46] <Pascal543> yes
#161 [05:46] <Pascal543> geforce aswell
#162 [05:46] <Pascal543> geforce overlay*
#163 [05:46] <mattym> ??> Pascal543 win/reinst
#164 [05:46] <Absol> Pascal543: You may need to reinstall the locally installed files that Minecraft puts into place.
#165 [05:47] <Absol> Pascal543: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#166 [05:49] <Pascal543> Does he mean to not delete my "saves" folder
#167 [05:49] <mattym> Pascal543, Yes, remove everything else
#168 [05:49] <Pascal543> I can also delete my saves folder because i HAVE NOTHING IN THERE
#169 [05:49] <Pascal543> oh sry
#170 [05:51] <mattym> Pascal543, Yeah if you have no saves, you can just empty the .minecraft folder
#171 [05:51] * Guest25018 [webchat@89-138-151-236.bb.netvision.net.il] has quit. (Quit: webchat.esper.net)
#172 [05:53] <Pascal543> I runned the launcher again, downloaded everything but I still can not start a solo world.
#173 [05:53] <Pascal543> Dirt background and if I click anything the game crashes.
#174 [05:53] <mattym> ??> Pascal543 launcher/log-txt
#175 [05:53] <Absol> Pascal543: We need to see your full launcher log, which is created in the game directory.
#176 [05:53] <Absol> Pascal543: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#177 [05:54] <Pascal543> https://paste.ubuntu.com/p/VFfVyrZrtz/
#178 [05:57] <mattym> Pascal543, One moment
#179 [05:58] <Pascal543> Okay.
#180 [05:58] <mattym> ??> Pascal543 tools/hjt
#181 [05:58] <Absol> Pascal543: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#182 [05:58] <Absol> Pascal543: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#183 [06:00] <Pascal543> https://paste.ubuntu.com/p/Z6QYBpmCft/
#184 [06:02] <mattym> Pascal543, Ok, do the following
#185 [06:02] <mattym> ??> Pascal543 av/adwcleaner
#186 [06:02] <Absol> Pascal543: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#187 [06:02] <Pascal543> ok.
#188 [06:02] <Absol> Pascal543: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#189 [06:03] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#190 [06:08] * LOGO [webchat@HSI-KBW-095-208-250-100.hsi5.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#191 [06:08] <LOGO> german?
#192 [06:09] * LOGO [webchat@HSI-KBW-095-208-250-100.hsi5.kabel-badenwuerttemberg.de] has quit. (Client Quit)
#193 [06:09] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has joined #minecrafthelp
#194 [06:10] <Pascal543> hey back, i cleaned my pc.
#195 [06:10] <mattym> Pascal543, Try running the game again
#196 [06:11] <Pascal543> you are the nicest support ever! Yes, it works, thank you!
#197 [06:11] <mattym> Enjoy
#198 [06:11] <Pascal543> I wish you a good day!
#199 [06:11] * Pascal543 [webchat@p5798D994.dip0.t-ipconnect.de] has quit. (Client Quit)
#200 [06:14] <yuken> mattym, how do I get Absol's command listing?
#201 [06:14] <yuken> Tried ??< help
#202 [06:20] * zakky [webchat@14-200-189-115.static.tpgi.com.au] has joined #minecrafthelp
#203 [06:23] <zakky> Hey guys, I can't access my world. Everytime I click play on my Java edition minecraft, a pop up says " Game Crash! An unexpected error occurred. We're Sorry for the inconvenience". It has done this all day. I checked if Java is updated and it is. I restarted the computer, logged off and on again. But still the same outcome. What is the issue?
#204 [06:23] <mattym> ??> zakky launcher/log-txt
#205 [06:24] <Absol> zakky: We need to see your full launcher log, which is created in the game directory.
#206 [06:24] <Absol> zakky: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#207 [06:28] <zakky> I'm really sorry but what does "click the instance" mean? I have the 1.12.2 version
#208 [06:29] <mattym> zakky, Click the instance that matches what it says when you try to launch the game.
#209 [06:35] * Webchat_31877 [webchat@124.sub-174-218-10.myvzw.com] has joined #minecrafthelp
#210 [06:36] <Webchat_31877> getting "unable to locate java runtime" I just updated Java, uninstalled the old version, and still the same message.
#211 [06:36] <mattym> ??> Webchat_31877 launcher/jvm
#212 [06:36] <tyteen4a03> ??> Webchat_31877 launcher/jvm
#213 [06:36] <Absol> Webchat_31877: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#214 [06:39] * zakky [webchat@14-200-189-115.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#215 [06:40] <Webchat_31877> I restarted the launcher; no help. I've never used the "java executable" settings. I don't mess with any of the settings. I just downloaded the game and played. It worked last time I played and now it won't. Maybe reinstall the whole game would fix it?
#216 [06:40] <mattym> Webchat_31877, Did you check the settings?
#217 [06:41] <Webchat_31877> there's nothing in settings i see that do anything
#218 [06:42] <mattym> Webchat_31877, I mean, did you actually check, that the Java Executable setting is in fact off.
#219 [06:42] <Webchat_31877> yes i found it. All the options are off in 1.13
#220 [06:43] <mattym> Webchat_31877, Ok, first make sure any of the error windows, launcher windows, and anything minecraft related is closed
#221 [06:43] <mattym> Webchat_31877, Then go to the C:\Program Files (x86)\Minecraft folder on your computer. Delete the runtime folder found there. Then restart the launcher and try to start the game again.
#222 [06:44] <Webchat_31877> I found another setting....darn you were right. It was under the snapshot and java was on. I turned it off, restarted the launcher, and now is working.
#223 [06:44] <Webchat_31877> Thank you!!!
#224 [06:48] <tyteen4a03> like fucking listen
#225 [06:48] <Absol> tyteen4a03: Please keep it civil
#226 [06:48] <tyteen4a03> no u Absol
#227 [06:48] * tyteen4a03 kicks Absol
#227 [07:06] * diegobartus [webchat@kabelnet-255-145.parisat.hu] has joined #minecrafthelp
#228 [07:06] <diegobartus> diegobartus
#229 [07:07] * diegobartus [webchat@kabelnet-255-145.parisat.hu] has quit. (Client Quit)
#230 [07:17] * Webchat_18008 [webchat@178-85-65-15.dynamic.upc.nl] has joined #minecrafthelp
#231 [07:18] <Webchat_18008> After the 1.13 update, I am no longer able to access my realms. I tried reinstalling the new installer and it did not help. I also tried starting a new world within realms and I was able to create the new world, but unable to enter (game crashed). I am now unable to switch back to my current world within realms. What should I do?
#232 [07:20] <tyteen4a03> ??> Webchat_18008 win/reinst
#233 [07:20] <Absol> Webchat_18008: You may need to reinstall the locally installed files that Minecraft puts into place.
#234 [07:20] <Absol> Webchat_18008: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#235 [07:20] <Webchat_18008> Sorry, I should have mentioned I'm using a Mac
#236 [07:21] <tyteen4a03> ??> Webchat_18008 mac/reinst
#237 [07:21] <Absol> Webchat_18008: You may need to reinstall the locally installed files that Minecraft puts into place.
#238 [07:21] <Absol> Webchat_18008: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#239 [07:24] <Webchat_18008> @Absol - do I simply copy and paste the text from the link into my Terminal?
#240 [07:25] <tyteen4a03> Webchat_18008: yep
#241 [07:25] * JamJarz [webchat@5e0ca574.bb.sky.com] has joined #minecrafthelp
#242 [07:26] <JamJarz> will the the new textures pack be in 1.13
#243 [07:27] * JamJarz [webchat@5e0ca574.bb.sky.com] has quit. (Client Quit)
#244 [07:29] <Webchat_18008> tyteen4a03: I still cannot connect to the realms or switch into a different world within realms.
#245 [07:29] <Webchat_18008> Any other suggestions?
#246 [07:29] <tyteen4a03> ??> Webchat_18008 account/send-email
#247 [07:29] <Absol> Webchat_18008: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#248 [07:29] <Absol> Webchat_18008: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#249 [07:29] <tyteen4a03> Webchat_18008: make sure you mention your Realms name and world name
#250 [07:30] <Webchat_18008> Got it - thanks for your help
#251 [07:30] * Caz1402 [webchat@bcdc00a1.skybroadband.com] has joined #minecrafthelp
#252 [07:30] <Caz1402> hello?
#253 [07:31] * Caz1402 [webchat@bcdc00a1.skybroadband.com] has quit. (Client Quit)
#254 [07:31] <tyteen4a03> bye
#255 [07:32] <tyteen4a03> Webchat_18008: no worries
#256 [07:38] * toky [webchat@r-199.65.54.169.consumer-pool.prcdn.net] has quit. (Quit: webchat.esper.net)
#257 [07:42] * Farmerjoe [webchat@pa49-196-7-143.pa.vic.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#258 [08:11] * Jonty2 [webchat@197-99-133-171.lte.broadband.is] has joined #minecrafthelp
#259 [08:11] <Jonty2> hi i need some help
#260 [08:12] * Jonty2 [webchat@197-99-133-171.lte.broadband.is] has quit. (Client Quit)
#261 [08:26] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has quit. (Ping timeout: 194 seconds)
#262 [08:26] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#263 [08:41] * p99 [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has joined #minecrafthelp
#264 [08:48] <p99> I'm having a strange problem I've never encountered before. I died in lava, but when I respawn, it loads the chunks for the spawn area, but I can not interact with anything in any way. I can not open chests, drop items, and mobs do not move. If I try to save and quit to title, then reload the world, it brings me back to the "you have died" screen,
#265 [08:48] <p99> and the same problem occurs when I try to press respawn. As far as I can tell, it seems like the client and server lose connection after I respawn, but I have no idea how to go about fixing this.
#266 [08:49] <yuken> I've... never, ever heard of that issue or seen it before. I assume you played this world on 1.12, then updated to 1.13?
#267 [08:49] <p99> Yes
#268 [08:50] <p99> The world was also played on in 1.11, and fully restarting the game does not resolve the issue.
#269 [08:50] <mattym> p99, Is it on a server, or are you just referring to the internal server the game run on?
#270 [08:50] <p99> The internal server
#271 [08:50] <yuken> That seems like an idea of where the issue could have come from, some regressed code. Other than that, I don't know, hopefully someone else here does.
#272 [08:51] <mattym> p99, When you first opened that world on 1.13 did you allow it to do the optimization?
#273 [08:51] <p99> I'm not sure, I never got any sort of dialog asking me for anything like that.
#274 [08:52] <mattym> p99, It should have been the first thing it did when you loaded it up the first time in 1.13.
#275 [08:52] <p99> I'll try loading another world to see what it says.
#276 [08:53] * Quatroking [~Q@507098BE.static.ziggozakelijk.nl] has joined #minecrafthelp
#277 [08:54] <Quatroking> what do i need to get to host a basic java minecraft server with regioning stuff so i can assign areas to people so they don't build on others people's lots
#278 [08:54] <Quatroking> google gives me like a hundred tutorials and they're all different
#279 [08:55] <p99> The only thing that happens is it asks me if I want to make a backup, and then it says "preparing spawn area" for a while.
#280 [08:55] <tyteen4a03> Quatroking: \o
#281 [08:55] <mattym> Quatroking, All of that type of stuff would require 3rd party settings, something outside the scope of this channel.
#282 [08:55] <Quatroking> where do i ask then
#283 [08:55] <mattym> p99, Did you choose the backup and load option on the other world, the one with the issue?
#284 [08:56] <p99> Yes
#285 [08:56] * Diamond_103 [webchat@84.153.21.95.dynamic.jazztel.es] has joined #minecrafthelp
#286 [08:57] <mattym> Quatroking, Find the plugin or modded solution that offers that ability, then see if they have a forum or chat.
#287 [08:57] <Diamond_103> So, everytime i load up minecraft,whenever it gets to the "MOJANG" text screen, it just freezes like that forever. I've reinstalled and uninstalled mutipal times. I think it might be the launcher, because i tried using the older launcher, and the game loads up but every mob or player texture is steve or alex and my game runs at a much slowers FPS.
#288 [08:57] <Diamond_103> Can you help me?
#289 [08:57] <mattym> Diamond_103, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#290 [08:58] <Diamond_103> no, i'm only runing minecraft
#291 [08:58] <tyteen4a03> Quatroking: if you want mod recommendations, spigot forums should be a good place to start
#292 [08:58] <mattym> ??> Diamond_103 tools/hjt
#293 [08:58] <Absol> Diamond_103: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#294 [08:58] <Absol> Diamond_103: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#295 [08:58] <Absol> Diamond_103: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#296 [08:59] * Quatroking [~Q@507098BE.static.ziggozakelijk.nl] has left #minecrafthelp
#297 [08:59] <p99> I tried dying on the other world I converted, but I did not run into the same issue. I think it might have to do with the distance from spawn. In the world without the issue, I did /kill at the spawn and everything worked. In the world with the issue, I died about 3 or 4 2/4 scale map lengths away from spawn.
#298 [09:01] <mattym> p99, Did you ever run that world in the snapshots, or use any 3rd party programs to edit the world?
#299 [09:01] <p99> I believe I had run it in one of the later 1.12 snapshots, but I have not used any 3rd party tools on it.
#300 [09:03] <mattym> p99, Can you make an additional backup/copy of that world, and save it outside the saves folder for now.
#301 [09:06] <p99> Alright, I've done it
#302 [09:06] <mattym> p99, Ok, now in the one still in the saves folder, go to the playerdata folder for that world.
#303 [09:07] <p99> Yep
#304 [09:07] <mattym> p99, If it was only ever used on single player, there should only be 1 file in that folder, is that correct?
#305 [09:08] <p99> I had put it on LAN before, and 2 other people had joined, so there are 3, files, and what appear to be backups for each of them.
#306 [09:09] <p99> I'm guessing these are named after the UUID, and if so, I have found mine
#307 [09:09] <mattym> p99, Ok
#308 [09:10] <mattym> p99, Delete the ones that contain your UUID
#309 [09:10] <mattym> p99, Then try loading the world again
#310 [09:10] <mattym> p99, It should start you in the world spawn, see if you still experience the same issues with interacting with the world.
#311 [09:12] <p99> Do you think it would be worth a try to edit the NBT data of the playerdata to keep the inventory?
#312 [09:12] <mattym> p99, For now, I just want to see if its an issue with the player data, or the world itself
#313 [09:12] <p99> Ok
#314 [09:14] * Diamond_103 [webchat@84.153.21.95.dynamic.jazztel.es] has joined #minecrafthelp
#315 [09:14] <Diamond_103> everytime i load up minecraft,whenever it gets to the "MOJANG" text screen, it just freezes like that forever. I've reinstalled and uninstalled mutipal times. I think it might be the launcher, because i tried using the older launcher, and the game loads up but every mob or player texture is steve or alex and my game runs at a much slowers FPS. plea
#316 [09:14] <Diamond_103> se help me
#317 [09:14] <p99> That did not seem to fix the problem, and interestingly, it did not delete my inventory either.
#318 [09:15] <mattym> ??> Diamond_103 tools/hjt
#319 [09:15] <Absol> Diamond_103: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#320 [09:15] <Absol> Diamond_103: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#321 [09:15] <Diamond_103> How can i do a system scan?
#322 [09:16] <mattym> p99, Yeah, I think in single player worlds it may save the original users data elsewhere. I forget if that was changed or not.
#323 [09:16] <mattym> p99, As you have the backup, for now just try completely emptying the playerdata folder
#324 [09:16] <mattym> Diamond_103, Read ALL of the instructions Absol wrote.
#325 [09:17] <Diamond_103> ok thanks one moment
#326 [09:18] * thelounge39 [webchat@109-92-158-234.dynamic.isp.telekom.rs] has joined #minecrafthelp
#327 [09:19] <p99> That seemed to fix it
#328 [09:20] <mattym> p99, So you can interact with everthing and mobs are acting normally?
#329 [09:20] <mattym> p99, Did it clear out inventory that time?
#330 [09:21] <p99> It didn't give the option to respawn or save and quit this time, it sent me to the default spawn for a moment, then to my bed immediately after that.
#331 [09:21] <p99> My inventory is still here, and the mobs are working
#332 [09:21] <mattym> p99, Ok
#333 [09:22] <p99> Thank you for the help
#334 [09:22] <p99> Thank you for the help
#335 [09:22] * p99 [webchat@c-67-191-94-163.hsd1.fl.comcast.net] has left #minecrafthelp
#336 [09:23] <Diamond_103> ok this is https://paste.ubuntu.com/p/kJnGC57DCV/
#337 [09:24] <mattym> Diamond_103, Uninstall Bytefence from your computer, then do the following instructions from Absol
#338 [09:24] <mattym> ??> Diamond_103 av/adwcleaner
#339 [09:24] <Absol> Diamond_103: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#340 [09:24] <Absol> Diamond_103: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#341 [09:26] <thelounge39> I'm trying to download the new update of the game, but i keep getting the message "failed to download file. af_za.json", could you tell me why?
#342 [09:26] <mattym> thelounge39, Are you using a Windows or Mac computer?
#343 [09:26] <thelounge39> I'm using a Mac computer
#344 [09:26] <mattym> thelounge39, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#345 [09:27] <thelounge39> No, I do not
#346 [09:27] <mattym> thelounge39, Delete the game from your Applications folder, then make sure you have disabled the default Mac firewall. Also in System Preferences make sure you have enabled applications to be downloaded from anywhere. After that re-download the installer/launcher from minecraft.net
#347 [09:31] * PinkWoIF [webchat@84-52-235.125.3p.ntebredband.no] has joined #minecrafthelp
#348 [09:31] <PinkWoIF> hello ?
#349 [09:32] * PinkWoIF [webchat@84-52-235.125.3p.ntebredband.no] has quit. (Client Quit)
#350 [09:33] * Diamond_103 [webchat@84.153.21.95.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#351 [09:43] * Diamond_103 [webchat@84.153.21.95.dynamic.jazztel.es] has joined #minecrafthelp
#352 [09:43] <Diamond_103> Hello i'm here again
#353 [09:44] <mattym> Diamond_103, Did you remove Bytefence and run adwcleaner?
#354 [09:44] <Diamond_103> i h've restarted yes
#355 [09:44] <mattym> Diamond_103, Try running the game again.
#356 [09:44] <Diamond_103> but i couldn't remove compltetely the bytefence
#357 [09:45] <Diamond_103> because was running
#358 [09:45] <mattym> Diamond_103, It shoudlnt matter if you remove it properly from the Control Panel.
#359 [09:46] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has joined #minecrafthelp
#360 [09:49] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has quit. (Client Quit)
#361 [09:51] <Diamond_103> it runs thanks very much!!
#362 [09:51] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has joined #minecrafthelp
#363 [09:54] * Mirko44x [webchat@dynamic-adsl-78-13-129-21.clienti.tiscali.it] has joined #minecrafthelp
#364 [09:54] <Mirko44x> hello
#365 [09:55] <DANA> HI I have some Java trouble here since i update to Win10
#366 [09:55] <DANA> https://paste.ubuntu.com/p/2bTW9MXCM2/
#367 [09:55] <mattym> ??> DANA launcher/log-txt
#368 [09:55] <Absol> DANA: We need to see your full launcher log, which is created in the game directory.
#369 [09:55] <Absol> DANA: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#370 [09:57] <DANA> got it wait a min
#371 [09:58] <DANA> https://paste.ubuntu.com/p/kvG62mR8fJ/
#372 [09:59] <mattym> DANA, Ok give me a moment.
#373 [10:00] <DANA> Thx
#374 [10:02] <mattym> ??> DANA win/reinst
#375 [10:02] <Absol> DANA: You may need to reinstall the locally installed files that Minecraft puts into place.
#376 [10:02] <Absol> DANA: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#377 [10:04] <DANA> Ok let me try it
#378 [10:05] <Mirko44x> hi I have a problem, I can access my account only with the phone, if I try to log in with the PC I get the error screen "ops! an error prevented to process your request again" but email and passworld are correct, also I can not even access my account from the luncher
#379 [10:06] <mattym> Mirko44x, Are you using any VPN or Proxy software on the computer?
#380 [10:07] <Mirko44x> I installed a vpn on the computer, but it is closed
#381 [10:07] <mattym> ??> Mirko44x login/throttle
#382 [10:07] <Absol> Mirko44x: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#383 [10:07] <Absol> Mirko44x: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#384 [10:09] <Mirko44x> do I have to reset it?
#385 [10:09] <mattym> Mirko44x, Its best to do so.
#386 [10:11] <Mirko44x> thank you very much, I hope I no longer need assistance
#387 [10:17] <DANA> Ok I delete .minecraft files and run it again.
#388 [10:17] * jake [webchat@h69-130-128-216.prsstn.dsl.dynamic.tds.net] has joined #minecrafthelp
#389 [10:17] <jake> help
#390 [10:18] <DANA> But it seems have same problem
#391 [10:18] <DANA> https://paste.ubuntu.com/p/XPNYH2gyMg/
#392 [10:18] * jake is now known as Guest37311
#393 [10:18] <Guest37311> help
#394 [10:18] <mattym> ??> DANA tools/hjt
#395 [10:18] <Guest37311> me
#396 [10:18] <Absol> DANA: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#397 [10:18] <Absol> DANA: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#398 [10:18] <mattym> Guest37311, Explain what you need help with.
#399 [10:19] <Guest37311> my minecraft wont work I get to the loading sreen but it wont do anything after that
#400 [10:20] <mattym> Guest37311, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#401 [10:20] <Guest37311> I'm not running discord
#402 [10:20] <mattym> ??> Guest37311 launcher/log-txt
#403 [10:20] <Absol> Guest37311: We need to see your full launcher log, which is created in the game directory.
#404 [10:20] <Absol> Guest37311: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#405 [10:21] <DANA> https://paste.ubuntu.com/p/sXT7G5T3ZW/
#406 [10:22] <DANA> here is the report
#407 [10:22] <mattym> DANA, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#408 [10:22] * Grills [webchat@162-229-179-39.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#409 [10:22] * Grills [webchat@162-229-179-39.lightspeed.rlghnc.sbcglobal.net] has joined #minecrafthelp
#410 [10:23] * Grills [webchat@162-229-179-39.lightspeed.rlghnc.sbcglobal.net] has left #minecrafthelp
#411 [10:23] <DANA> ok my discord is closed for the whole time
#412 [10:24] <mattym> DANA, Can you run the scan again, it seems to have missed some information.
#413 [10:24] <DANA> sure
#414 [10:26] <DANA> https://paste.ubuntu.com/p/JCp3R8BQ4z/
#415 [10:29] <mattym> DANA, Ok not seeing anything that would cause an error there.
#416 [10:30] <DANA> That's weird
#417 [10:30] <mattym> DANA, You did clear everything in .minecraft except for the folder called saves right?
#418 [10:30] <DANA> yes
#419 [10:31] <DANA> i delete whole .minecraft Folder
#420 [10:31] <mattym> DANA, And you are on version 2.1.1216 or higher of the launcher correct?
#421 [10:32] <DANA> yes 2.1.1216
#422 [10:33] <mattym> DANA, On the Launch Options section of the launcher, if you click on the launch option you use, is the Java Executable setting on or off?
#423 [10:33] <DANA> All options are off now
#424 [10:35] <mattym> DANA, Judging from the logs. You are only having the issue once entering a world or server?
#425 [10:37] <DANA> Sometimes it takes few minutes.
#426 [10:39] <mattym> DANA, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#427 [10:43] <DANA> OK
#428 [10:46] * Webchat_26512 [webchat@37.171.242.44] has joined #minecrafthelp
#429 [10:46] <DANA> Crash immediately
#430 [10:46] <mattym> DANA, Ok, change that setting back then.
#431 [10:47] <mattym> ??> DANA win/dxdiag
#432 [10:47] <Absol> DANA: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#433 [10:47] * Webchat_26512 [webchat@37.171.242.44] has quit. (Client Quit)
#434 [10:49] <DANA> Saem problem
#435 [10:49] <DANA> ok i'll try it
#436 [10:51] * iulian24h [webchat@188.26.66.6] has joined #minecrafthelp
#437 [10:53] <iulian24h> hello i open minecraft and its freeze
#438 [10:53] <mattym> iulian24h, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#439 [10:53] * thelounge87 [webchat@209.6.213.17] has joined #minecrafthelp
#440 [10:54] <thelounge87> Anytime I open Minecraft it says "Not Responding"
#441 [10:54] <mattym> thelounge87, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#442 [10:54] <iulian24h> ty very much
#443 [10:54] <DANA> https://paste.ubuntu.com/p/n5RRdkGJby/
#444 [10:54] <iulian24h> have a nice day
#445 [10:55] * iulian24h [webchat@188.26.66.6] has quit. (Client Quit)
#446 [10:55] <DANA> Here is the dxdiag report
#447 [10:55] <mattym> DANA, Download and Install the file from this page https://www.geforce.com/drivers/results/135676
#448 [10:57] <DANA> Ok
#449 [11:02] * thelounge87 [webchat@209.6.213.17] has quit. (Quit: webchat.esper.net)
#450 [11:10] <DANA> Still crash immediately.
#451 [11:15] <DANA> https://paste.ubuntu.com/p/3Cb9tNyfYJ/
#452 [11:17] <mattym> DANA, Can you get a copy of this file hs_err_pid173460.log from the crash-reports folder in .minecraft
#453 [11:17] <DANA> sure
#454 [11:18] <DANA> https://paste.ubuntu.com/p/VNhQCzzbt9/
#455 [11:18] <Mirko44x> hi, first I asked your help about the denied access to my account on the minecraft.net site on pc and in the official luncher, you said to wait and 1h and to change pasworld so 'to make disappear the screen "opss! prevented from processing your request. Please try again. " but it did not work
#456 [11:19] <mattym> DANA, Ok one moment.
#457 [11:19] <DANA> ok thx
#458 [11:19] <mattym> Mirko44x, Are you on a home network?
#459 [11:20] <Mirko44x> yes
#460 [11:20] <mattym> Mirko44x, Does anyone else on the network use Minecraft?
#461 [11:20] <Mirko44x> no, I'm the only one
#462 [11:21] <mattym> DANA, Can you see if it has a problem on a single player world, instead of the server.
#463 [11:21] <mattym> ??> Mirko44x tools/hjt
#464 [11:21] <Absol> Mirko44x: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#465 [11:21] <Absol> Mirko44x: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#466 [11:23] <Mirko44x> I can not scan because it does not let me log in
#467 [11:23] <mattym> Mirko44x, Read all the instructions.
#468 [11:25] * Quatroking [~Q@507098BE.static.ziggozakelijk.nl] has joined #minecrafthelp
#469 [11:25] <Quatroking> so I'm trying to join the minecraft server I just made, all vanilla, and I keep getting "authentication servers are down"
#470 [11:25] <Mirko44x> sorry but I can not understand, starting the launcher in admin mode gives me the login screen
#471 [11:25] <Quatroking> even though mojang.com says they're up
#472 [11:26] <mattym> Quatroking, Running it an a VM?
#473 [11:26] <Quatroking> Yes
#474 [11:26] <mattym> Mirko44x, Its not talking about the launcher, read the instructions again.
#475 [11:26] <mattym> Quatroking, Using any special DNS settings or service?
#476 [11:27] <Quatroking> Nope, I have the dns set to 1.1.1.1 but 8.8.8.8 and my own ISP don't do it either
#477 [11:27] <Quatroking> I can ping auth.mojang.com just fine
#478 [11:27] <Quatroking> both from the server and client
#479 [11:27] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has joined #minecrafthelp
#480 [11:28] <mattym> Quatroking, Linux based?
#481 [11:28] <Quatroking> Ubuntu 18.04
#482 [11:28] <Mirko44x> I keep reading but I do not understand what program, sorry
#483 [11:29] <Zortag> Since upgrade to 1.13, the left mouse button has not worked in-game, but works fine in the menus.
#484 [11:29] <mattym> Quatroking, Yeah, I have seen that error with a VM a few times before, in the past it was a DNS issue. Not sure what else to check for that.
#485 [11:29] <mattym> ??> Zortag win/reinst
#486 [11:29] <Absol> Zortag: You may need to reinstall the locally installed files that Minecraft puts into place.
#487 [11:29] <Absol> Zortag: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#488 [11:29] <mattym> Mirko44x, You are skipping the entire first line of the instructions.
#489 [11:31] <Mirko44x> I'm really sorry, but I have not seen the message, I'm sorry
#490 [11:31] <mattym> ??> Mirko44x tools/hjt
#491 [11:31] <Absol> Mirko44x: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#492 [11:31] <Absol> Mirko44x: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#493 [11:31] <Zortag> @Absol, do you mean delete all the files and folders except the "Saves' folder?
#494 [11:32] <mattym> Zortag, Yes
#495 [11:32] <Zortag> Thanks I'll try that.
#496 [11:32] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has quit. (Client Quit)
#497 [11:33] <Mirko44x> https://paste.ubuntu.com/p/yfQp4WBhNd/
#498 [11:33] <DANA> Yes it happens in single too.
#499 [11:34] <mattym> ??> Mirko44x info/mcleaks
#500 [11:34] <Absol> Mirko44x: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#501 [11:34] <Absol> Mirko44x: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#502 [11:34] <mattym> DANA, Yeah, in not sure what to do for the error it is producing. When you did the Nvidia driver update, did it give you any issues?
#503 [11:35] <Mirko44x> okay, how do I remove all the entries containing files in the system Host file?
#504 [11:36] <DANA> No,nothing happened.
#505 [11:36] <mattym> ??> Mirko44x win/hosts/edit
#506 [11:36] <Absol> Mirko44x: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#507 [11:36] <Absol> Mirko44x: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#508 [11:36] <mattym> DANA, Did it install the GeforceExperience app?
#509 [11:36] <DANA> yes
#510 [11:36] <mattym> DANA, Did you have it before?
#511 [11:37] <DANA> yes before I re-install my win10
#512 [11:38] <mattym> DANA, Ok open that up, and go to the settings section(the gear icon).
#513 [11:38] <mattym> DANA, It should open to the General Tab of settings, make sure the ingame overlay option there is set to off.
#514 [11:40] <Mirko44x> I get a "% SystemRoot% \ System32 \ drivers \ etc \ hosts" path that does not exist, verify that it is correct
#515 [11:40] <DANA> ok I set it off now.
#516 [11:40] <mattym> DANA, Check the game again
#517 [11:40] <mattym> Mirko44x, Try the instructions from the top again, it should be correct.
#518 [11:42] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has quit. (Quit: webchat.esper.net)
#519 [11:44] <Mirko44x> these numbers appeared on the notepad https://paste.ubuntu.com/p/NqY3TjP8TH/ ,What should I do now?
#520 [11:44] <mattym> Mirko44x, Remove them from the file and save it.
#521 [11:44] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has joined #minecrafthelp
#522 [11:45] <DANA> still crash.
#523 [11:45] <mattym> DANA, Then I am out of ideas.
#524 [11:45] <Mirko44x> done
#525 [11:45] <mattym> Mirko44x, Check the game login again.
#526 [11:46] <Mirko44x> before checking I have to change my password?
#527 [11:46] <mattym> Mirko44x, No
#528 [11:46] <DANA> Ok maybe just this old guy doesn't want to play MC
#529 [11:46] <DANA> Still thx for help
#530 [11:48] <Mirko44x> before checking I have to change my password?
#531 [11:48] * DANA [webchat@220-135-141-100.HINET-IP.hinet.net] has quit. (Client Quit)
#532 [11:48] <mattym> Mirko44x, No
#533 [11:48] <Mirko44x> Finally I managed to get in, thanks to the help and the precious patience
#534 [11:48] * Mirko44x [webchat@dynamic-adsl-78-13-129-21.clienti.tiscali.it] has quit. (Quit: webchat.esper.net)
#535 [11:48] * dragonmaster9 [webchat@pool-173-61-17-88.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#536 [11:49] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has joined #minecrafthelp
#537 [11:49] * gamercon [webchat@216.196.90.150] has joined #minecrafthelp
#538 [11:49] <gamercon> i am not able to get the new download for the aquatic update
#539 [11:50] <mattym> gamercon, What happens when you try?
#540 [11:51] <Zortag> Deleted .minecraft folders and files except "Saves" folder, but still the left mouse button does not work in game. Works fine in menus. So no sword, pick, shovel, axe, etc. Any other ideas?
#541 [11:51] <gamercon> it says unable to save download
#542 [11:51] <dragonmaster9> when loading mine it says an unexpected has occurred and the game hss crashed. were sorry for the inconvenience
#543 [11:51] <mattym> Zortag, Did you check that its still properly set in the control settings?
#544 [11:51] <mattym> ??> gamercon error/download
#545 [11:51] <Absol> gamercon: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#546 [11:51] <mattym> ??> dragonmaster9 launcher/log-txt
#547 [11:51] <Absol> dragonmaster9: We need to see your full launcher log, which is created in the game directory.
#548 [11:51] <Absol> dragonmaster9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#549 [11:52] <Quatroking> mattym, I got it to work!
#550 [11:52] <mattym> Quatroking, What was it?
#551 [11:52] <Quatroking> Oracle being a piece of shit!
#552 [11:52] <Absol> Quatroking: Please keep it civil
#553 [11:52] <mattym> Quatroking, Some sort of setting or something?
#554 [11:52] <Quatroking> If you have oracle java 10 installed at the same time as java 8 it will flat out break certificates
#555 [11:53] <mattym> Quatroking, Ah, makes sense.
#556 [11:53] * Toomy2277 [webchat@ppp-245-88.20-151.wind.it] has joined #minecrafthelp
#557 [11:54] <gamercon> i can not open minecraft without going to further assistace
#558 [11:54] <Toomy2277> hello I've got a problem... MY MINECRAFT LAUNCHER KEPT
#559 [11:54] <Toomy2277> CRASHING AND I DON'T KNOW HOW TO FIX IT. Can you help me? please
#560 [11:54] <Toomy2277> https://paste.ubuntu.com/p/JrXN3QY8gF/
#561 [11:55] <Zortag> Yes, went to 'Controls" menu and all is default, except I use "k" for drop. "Attack/Destroy" says left button, I can change it to Middle or Right buttons, and then Reset back to left button, so the left button works in the menus, but once back in the game, the left button does not work (a single action with no sound, no repeating actions with soun
#562 [11:55] <Zortag> d).
#563 [11:55] <mattym> Toomy2277, One moment.
#564 [11:56] <Toomy2277> ok thanks
#565 [11:56] <mattym> ??> Zortag tools/hjt
#566 [11:56] <Absol> Zortag: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#567 [11:56] <Absol> Zortag: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#568 [11:57] <mattym> Toomy2277, Download and Install the Catalyst Software Suite from this page https://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064
#569 [11:57] <Toomy2277> ok thanks
#570 [11:57] <Toomy2277> and then?
#571 [11:57] <mattym> Toomy2277, That should be it
#572 [11:57] <gamercon> i cannot open minecraft without going to further assistans
#573 [11:57] <dragonmaster9> it will not allow me to copy
#574 [11:57] <Toomy2277> oh thank you very much
#575 [11:58] <mattym> gamercon, Read the info Absol sent you.
#576 [11:58] <mattym> dragonmaster9, What do you mean?
#577 [11:58] <Zortag> Thanks, will do.
#578 [11:59] <gamercon> how do i remove software?
#579 [11:59] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#580 [11:59] <dragonmaster9> I went into the launcher log I see its content but it will allow to paste content
#581 [11:59] <gamercon> how do i remove sorftware?
#582 [11:59] <gamercon> g
#583 [12:00] <mattym> gamercon, If you have any of the software on the list, follow the info it gives you on how to remove it.
#584 [12:00] <gamercon> how
#585 [12:00] <gamercon> how
#586 [12:00] <mattym> dragonmaster9, Are you using the pastebin site as instructed?
#587 [12:01] <gamercon> f
#588 [12:01] <gamercon> f
#589 [12:01] <gamercon> ff
#590 [12:01] <gamercon> ff
#591 [12:01] * Absol kicked gamercon from #minecrafthelp (Reason: amercon :Stop spamming)
#592 [12:02] <dragonmaster9> yes
#593 [12:02] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#594 [12:02] <mattym> dragonmaster9, Then there shouldn't be any issue
#595 [12:03] <dragonmaster9> is there a syntax I should be using
#596 [12:03] <mattym> dragonmaster9, No, it should be left as its default.
#597 [12:03] <mattym> dragonmaster9, Try this.
#598 [12:03] <mattym> dragonmaster9, Delete the launcher_log file from the .minecraft folder.
#599 [12:03] <mattym> dragonmaster9, Make the game crash again. Then try copying to the paste site.
#600 [12:04] <mattym> Quatroking, Still there?
#601 [12:05] <dragonmaster9> the only file see is logs is there a difference between launcher_logs and logs
#602 [12:05] <mattym> dragonmaster9, Yes, we need launcher_log
#603 [12:05] <Quatroking> Yeah i am
#604 [12:06] <dragonmaster9> how do I find that there is nothing under minecraft laucher file
#605 [12:07] * gamercon7 [webchat@216.196.90.150] has joined #minecrafthelp
#606 [12:08] <gamercon7> how do i get the new aquatic update
#607 [12:08] <mattym> dragonmaster9, Are you sure you followed the directions to find it? The location of the launcher file is not the right place to be looking.
#608 [12:09] <gamercon7> it does not let me go into minecraft it sends me to further assistans
#609 [12:09] <mattym> ??> gamercon7 error/download
#610 [12:09] <Absol> gamercon7: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#611 [12:10] <mattym> gamercon7, If you dont know how to remove a program, either 1) Get someone that knows how to use a computer to help you, or 2) Dont use a computer.
#612 [12:10] <gamercon7> wich sorftware is an envy computer
#613 [12:11] <Toomy2277> shish
#614 [12:11] <gamercon7> helo
#615 [12:11] <gamercon7> eny one there
#616 [12:12] <dragonmaster9> under launch options all I get is latest version
#617 [12:12] <gamercon7> same here
#618 [12:12] <gamercon7> dragon master
#619 [12:12] <gamercon7> 9
#620 [12:12] <mattym> ??> dragonmaster9 launcher/log-txt
#621 [12:12] <Absol> dragonmaster9: We need to see your full launcher log, which is created in the game directory.
#622 [12:12] <Absol> dragonmaster9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#623 [12:12] <mattym> dragonmaster9, Check the instructions again.
#624 [12:12] <mattym> !terminate gamercon7 https://minecraftirc.net/support-articles/known-incompatible-software/
#625 [12:12] * Absol kicked gamercon7 from #minecrafthelp (Reason: amercon7 :https://minecraftirc.net/support-articles/known-incompatible-software/)
#626 [12:14] * SWOOD [webchat@d142-59-2-57.abhsia.telus.net] has joined #minecrafthelp
#627 [12:15] <SWOOD> How do i reset my minecraft gmail if its dead?
#628 [12:15] * commandernudlez [webchat@108-204-238-166.lightspeed.sgnwmi.sbcglobal.net] has joined #minecrafthelp
#629 [12:16] <mattym> ??> SWOOD account/send-email
#630 [12:16] <Absol> SWOOD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#631 [12:16] <Absol> SWOOD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#632 [12:16] * SWOOD [webchat@d142-59-2-57.abhsia.telus.net] has quit. (Client Quit)
#633 [12:18] <commandernudlez> Hello Im having problems with Minecraft 1.13 my Minecraft will launch but when I join a world or server it just crashes. Any other Minecraft version will work but 1.13 wont work. I have a pretty beefy computer that is above the maximum requirements for Minecraft. Any help would be appreciated.
#634 [12:18] <dragonmaster9> found launcher_log have it pasted to pastebin what do I do now
#635 [12:19] <mattym> ??> commandernudlez launcher/log-txt
#636 [12:19] <Absol> commandernudlez: We need to see your full launcher log, which is created in the game directory.
#637 [12:19] <Absol> commandernudlez: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#638 [12:19] <mattym> dragonmaster9, We need the link you created to the paste.
#639 [12:20] <dragonmaster9> so click down load as text
#640 [12:21] <commandernudlez> https://paste.ubuntu.com/p/5VsQdZktTb/
#641 [12:22] <mattym> dragonmaster9, No, provide the link to the page you made
#642 [12:22] <dragonmaster9> https://paste.ubuntu.com/p/kPkjqMn5mN/
#643 [12:22] * Toomy2277 [webchat@ppp-245-88.20-151.wind.it] has quit. (Quit: webchat.esper.net)
#644 [12:24] <mattym> commandernudlez, Ok, need one more report
#645 [12:24] <mattym> ??> commandernudlez tools/hjt
#646 [12:24] <Absol> commandernudlez: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#647 [12:24] <Absol> commandernudlez: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#648 [12:24] <mattym> ??> dragonmaster9 win/dxdiag
#649 [12:24] <Absol> dragonmaster9: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#650 [12:26] * Name6 [webchat@c-73-204-77-154.hsd1.fl.comcast.net] has joined #minecrafthelp
#651 [12:26] * Maxy572 [webchat@cpe-104-32-93-59.socal.res.rr.com] has joined #minecrafthelp
#652 [12:26] <Maxy572> hello?
#653 [12:26] * Slenddy [webchat@87.196.183.16] has joined #minecrafthelp
#654 [12:26] <Name6> oof
#655 [12:26] <Maxy572> can you help me
#656 [12:26] <Name6> im here to be helped aswell lol
#657 [12:26] <commandernudlez> https://paste.ubuntu.com/p/fWxyrwKyhq/
#658 [12:26] <mattym> Maxy572, Explain what you need help with
#659 [12:27] <Maxy572> i need javaw.exe for minecraft 1.13
#660 [12:27] <Name6> install java
#661 [12:27] <Maxy572> i do
#662 [12:27] <mattym> Maxy572, What is the exact problem you are having.
#663 [12:27] <mattym> ??> commandernudlez error/download
#664 [12:27] <Absol> commandernudlez: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#665 [12:27] <mattym> commandernudlez, On the page Absol linked, follow the instructions listed for Razer Synapse/Cortex
#666 [12:27] * Slenddy [webchat@87.196.183.16] has quit. (Client Quit)
#667 [12:28] <Maxy572> every time i try to open minecraft it gives me a problem that i dont have javaw.exe
#668 [12:28] <mattym> ??> Maxy572 launcher/jvm
#669 [12:28] <Absol> Maxy572: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#670 [12:29] <Maxy572> ok
#671 [12:29] <Name6> im getting a failed to download error but i dont have anything that should interfere with the download
#672 [12:29] <Name6> checked the link
#673 [12:29] <Name6> No byteforce
#674 [12:29] <mattym> ??> Name6 tools/hjt
#675 [12:29] <Absol> Name6: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#676 [12:29] <Absol> Name6: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#677 [12:31] * Sam [webchat@host86-162-243-205.range86-162.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#678 [12:31] <Maxy572> hello?
#679 [12:31] <Maxy572> can you help me again?
#680 [12:31] <Name6> https://paste.ubuntu.com/p/j3fVG8YPg2/
#681 [12:32] <mattym> Maxy572, What is the problem now?
#682 [12:32] <Maxy572> i dont have a launcher options
#683 [12:32] <mattym> Maxy572, Click the button that is 3 lines under where the launcher says your username.
#684 [12:33] <mattym> ??> Name6 av/adwcleaner
#685 [12:33] <Absol> Name6: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#686 [12:33] <Absol> Name6: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#687 [12:33] <Maxy572> where is this file?
#688 [12:33] <Maxy572> the launcher options
#689 [12:33] <commandernudlez> I followed your instructions and it stall crashes
#690 [12:33] <mattym> Maxy572, Click the button that is 3 lines under where the launcher says your username.
#691 [12:33] <Name6> ngl thats a bunch of useless steps because i cant download a .ogg
#692 [12:34] <Maxy572> i dont get it
#693 [12:34] <Name6> dont see why a virus would do that
#694 [12:34] <commandernudlez> I deleted the Synapse and followed the Instructions and it didnt work
#695 [12:34] <tyteen4a03> Name6: viruses can block Minecraft from downloading files properly
#696 [12:34] <Maxy572> well i found the launch options
#697 [12:34] <mattym> commandernudlez, Did you find and delete the _JAVA_OPTIONS thing as described?
#698 [12:34] <Name6> lmao i did the snapshot just fine right now
#699 [12:34] <commandernudlez> yes sir
#700 [12:35] <tyteen4a03> Name6: if you don't want to listen to our advice, why are you here anyway?
#701 [12:35] <Name6> because i wanted help but im not going to a bunch of anti virus things because i know thats not the issue
#702 [12:35] <mattym> commandernudlez, Can you first delete the current launcher_log, then try to run the game again, if it crashes get a new link to the newly made launcher_log
#703 [12:35] <Maxy572> so i turn of java executable off completely?
#704 [12:35] * tyteen4a03 kicked Name6 from #minecrafthelp (Reason: ame6 :Here's the door)
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#706 [12:36] <Maxy572> hello?
#707 [12:36] <tyteen4a03> Maxy572: yep
#708 [12:37] <Maxy572> oh okay thanks i will be back if there is another problem
#709 [12:37] <commandernudlez> You guys amaze me again thank you so much
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#713 [12:39] <Maxy572> hello?
#714 [12:39] <Maxy572> i need help
#715 [12:40] <mattym> Maxy572, Again, just state the issue.
#716 [12:40] <Maxy572> nevermind
#717 [12:43] <Maxy572> thanks for all the help bye
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#722 [12:52] <firelance1976> i dont remeber the answers to my account questions from 7 years ago and can noy access out old email account
#723 [12:52] * piotrex43 [~piotrex43@79.163.232.250.ipv4.supernova.orange.pl] has joined #minecrafthelp
#724 [12:52] <mattym> ??> firelance1976 account/send-email
#725 [12:52] <Absol> firelance1976: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#726 [12:52] <Absol> firelance1976: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#729 [13:07] * _LegitLukaseek [webchat@ip-79-110-37-243.otavanet.cz] has joined #minecrafthelp
#730 [13:07] <_LegitLukaseek> hELLO
#731 [13:08] <_LegitLukaseek> PLEASE HELP ME
#732 [13:08] <tyteen4a03> ??> _LegitLukaseek ask
#733 [13:08] <Absol> _LegitLukaseek: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#734 [13:08] <Absol> _LegitLukaseek: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#735 [13:09] <_LegitLukaseek> can i fix java.lang.nullpointerexception:group
#736 [13:10] <_LegitLukaseek> what is it? java.lang.nullpointerexception:group
#737 [13:10] <tyteen4a03> ??> _LegitLukaseek tools/hjt
#738 [13:10] <Absol> _LegitLukaseek: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#739 [13:10] <Absol> _LegitLukaseek: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#740 [13:13] <_LegitLukaseek> I have to dowoland this program?
#741 [13:15] <_LegitLukaseek> Absol I do not understand
#742 [13:16] <_LegitLukaseek> I do not understand
#743 [13:16] <_LegitLukaseek> help me
#744 [13:16] <_LegitLukaseek> can u fix this problem ? I cant play minecraft and i have original minecraft
#745 [13:16] <_LegitLukaseek> help me Absol
#746 [13:16] <_LegitLukaseek> please
#747 [13:17] <_LegitLukaseek> OPERATORS CAN U HELP ME?
#748 [13:17] <_LegitLukaseek> PLEASEEEE
#749 [13:18] <dragonmaster9> https://paste.ubuntu.com/p/pCJXJGXB69/
#750 [13:19] <mattym> _LegitLukaseek, Yes, you need to download the linked program to do the instructions
#751 [13:19] <mattym> dragonmaster9, That computer is too old to meet the minimum requirements.
#752 [13:20] * Webchat_02215 [webchat@p5489E9A6.dip0.t-ipconnect.de] has joined #minecrafthelp
#753 [13:21] <_LegitLukaseek> mattym I have the Trend Mirco program open, but I'm afraid you'll hack my computer
#754 [13:22] <Webchat_02215> Since the aquatic update I have frame drops how can that be?
#755 [13:22] <dragonmaster9> this has been running on this computer up till today
#756 [13:22] <mattym> dragonmaster9, Run version 1.12.2 or lower.
#757 [13:23] <mattym> ??> Webchat_02215 win/dxdiag
#758 [13:23] <Absol> Webchat_02215: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#759 [13:25] <dragonmaster9> thanks for all your help it is running fine now
#760 [13:25] <_LegitLukaseek> Absol Since the aquatic update I have frame drops how can that be?
#761 [13:26] <Webchat_02215> I've read that mojang wanted to improved the performance with 1.13, because of that i don't understand why i have the frame drops, they changed something by reload the chunks is it right?
#762 [13:26] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has joined #minecrafthelp
#763 [13:26] <mattym> !remove _LegitLukaseek If you return, do so with the link to your report. Else, do not bother.
#764 [13:26] * Absol kicked _LegitLukaseek from #minecrafthelp (Reason: LegitLukaseek :If you return, do so with the link to your report. Else, do not bother.)
#765 [13:27] <mattym> Webchat_02215, Follow the info Absol wrote to you.
#766 [13:27] <Zortag> Left button problems after upgrade to 1.13. Have run HijackThis as Administrator and have posted the log file to: https://paste.ubuntu.com/p/2SP4hRbfq7/ Thanks
#767 [13:28] <mattym> Zortag, Yeah, nothing showing up in the report that would cause any type of issue.
#768 [13:28] <mattym> ??> Zortag launcher/log
#769 [13:28] <Absol> Zortag: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#770 [13:29] <mattym> Zortag, Do the instructions Absol linked with 1 change
#771 [13:29] <mattym> Zortag, Once you are in the world hold F3 and C until the game crashes, then copy the log
#772 [13:30] <Zortag> Thanks all, will do
#773 [13:30] <Zortag> Thanks all, will do
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#778 [13:43] <Zortag> Left button problems after upgrade to v 1.13. Generated Minecraft log, link is https://paste.ubuntu.com/p/v4BZmkj8yS/ However there were no log entries added after a left button push.
#779 [13:45] <mattym> Give me a moment
#780 [13:47] <mattym> Zortag, I already had you clear the .minecraft folder right?
#781 [13:50] * dfsdfs [webchat@customer-GDL-40-139.megared.net.mx] has joined #minecrafthelp
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#783 [13:51] <Zortag> Yep, deleted all files and folders from the AppData\Roaming\.minecraft except for the "Saves" folder and its contents. Next startup of minecraft downloaded a bunch of stuff. I generated anew v1.13 world and am using that as my test bed. When left button is pushed and held I get the animation of the right hand/arm move forward and back one time an
#784 [13:51] <Zortag> d no "action" sound.
#785 [13:53] <mattym> Zortag, And not running Discord right?
#786 [13:54] <Zortag> Nope, never heard of Discord.
#787 [13:55] <mattym> Zortag, Does your computer have Nvidia hardware?
#788 [13:57] * dragonmaster9 [webchat@pool-173-61-17-88.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#789 [14:00] <Zortag> No Nvidia, but AMD Radeon HD 7700 Series (2048 MB RAM), also use Firefox, UltraEdit v25.10.0.50, Take Command v15.01.58 (Command Processor Replacement) and JDownloader 2. I'll try shutting down the JDownloader process.
#790 [14:00] * ElegantBunny [webchat@cpe-76-180-97-2.buffalo.res.rr.com] has joined #minecrafthelp
#791 [14:01] <ElegantBunny> my Minecraft keeps saying that there's a fatal error, and then I have to re log in and then it keeps logging me out and then it says there's no storage but then I make storage and it still happens
#792 [14:01] <mattym> ElegantBunny, What is the exact message you get?
#793 [14:01] <ElegantBunny> please help because it was just working earlier today
#794 [14:02] <ElegantBunny> error, unable to create temporary directory
#795 [14:02] <mattym> ??> ElegantBunny tools/hjt
#796 [14:02] <Absol> ElegantBunny: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#797 [14:02] <Absol> ElegantBunny: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#798 [14:02] <ElegantBunny> are you sure it works?
#799 [14:02] <mattym> ElegantBunny, Yes
#800 [14:03] <Zortag> Shut down JDownloader 2, started Minecraft and still no left button actions.
#801 [14:03] <mattym> Zortag, Ok, lets see if its a graphics related issue.
#802 [14:03] <ElegantBunny> wait I'm confused, what do I do?
#803 [14:03] <mattym> ??> Zortag win/dxdiag
#804 [14:03] <Absol> Zortag: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#805 [14:03] <mattym> ElegantBunny, Read all the info Absol wrote to you, then do the instructions.
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#807 [14:14] <Zortag> Left button problems. Ran DxDiag, posted log to https://paste.ubuntu.com/p/gbQdFgYGgh/ and https://paste.ubuntu.com/p/mGRgmbNqNf/ Note: it took two posts for whole log.
#808 [14:15] * Jhonniel [webchat@186-90-87-196.genericrev.cantv.net] has joined #minecrafthelp
#809 [14:16] <mattym> Zortag, It shouldn't have had a limit, and its also missing the first part of the log
#810 [14:16] * XxGoldyCactusxX [webchat@24-196-158-57.dhcp.fdul.wi.charter.com] has joined #minecrafthelp
#811 [14:16] <Zortag> I'll try it again
#812 [14:16] <XxGoldyCactusxX> tyteen4a03
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#814 [14:16] <XxGoldyCactusxX> im tnt you have helped me before and the same problem is happening again
#815 [14:17] <XxGoldyCactusxX> "Unable to locate the Java runtime"
#816 [14:17] <tyteen4a03> XxGoldyCactusxX: busy - ask your problem and somebody else will pick it up
#817 [14:17] <XxGoldyCactusxX> please help ASAP
#818 [14:17] <mattym> ??> XxGoldyCactusxX launcher/jvm
#819 [14:17] <Absol> XxGoldyCactusxX: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#820 [14:18] <XxGoldyCactusxX> mattym this has happened before and no of this worked we hade to use teamshare
#821 [14:19] <Zortag> DxDiag log, better paste. Link at https://paste.ubuntu.com/p/bMDMrmC7n7/
#822 [14:19] <mattym> XxGoldyCactusxX, Please just double check the settings listed.
#823 [14:19] <tyteen4a03> ah I remember now
#824 [14:19] <tyteen4a03> XxGoldyCactusxX: did I have to install java from java.com?
#825 [14:20] <XxGoldyCactusxX> ya
#826 [14:20] <XxGoldyCactusxX> remember we did that it was working yesterday but its not working today
#827 [14:20] <tyteen4a03> XxGoldyCactusxX: I don't have time to recheck - if mattym is up for it he can teamviewer into your machine
#828 [14:20] <mattym> Zortag, Ok, not 100% sure it will fix your issue, but you are using a very outdated driver, so do the following.
#829 [14:20] <mattym> Zortag, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/desktop?os=Windows%207%20-%2064
#830 [14:21] <Zortag> Thanks, will do.
#831 [14:21] <mattym> XxGoldyCactusxX, Do you remember around when you were helped last?
#832 [14:21] * Zortag [webchat@c-69-140-112-137.hsd1.md.comcast.net] has quit. (Quit: webchat.esper.net)
#833 [14:22] <XxGoldyCactusxX> i think like 2 months ago
#834 [14:22] <mattym> XxGoldyCactusxX, Im guessing you updated java recently?
#835 [14:22] <XxGoldyCactusxX> i dont think i did
#836 [14:23] <mattym> XxGoldyCactusxX, Do you still have teamviewer set up on the machine?
#837 [14:23] <XxGoldyCactusxX> i honestly dont know
#838 [14:23] <XxGoldyCactusxX> i need it again
#839 [14:23] <mattym> ??> XxGoldyCactusxX tools/teamviewer/quick-support
#840 [14:23] <Absol> XxGoldyCactusxX: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#841 [14:24] <Absol> XxGoldyCactusxX: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
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#844 [14:28] <mattym> XxGoldyCactusxX, SHould be working now, you need to remember to update the Java MC uses whenever Java gets udpated.
#845 [14:28] <XxGoldyCactusxX> ok thanks
#846 [14:31] * zipzap [webchat@ip565aa08f.direct-adsl.nl] has joined #minecrafthelp
#847 [14:32] <zipzap> i need help with finding the right java version
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#849 [14:51] * Webchat_00590 [webchat@5adad6f8.bb.sky.com] has joined #minecrafthelp
#850 [14:51] * leonardo_gamer_hd [webchat@200.34.251.135] has joined #minecrafthelp
#851 [14:52] <leonardo_gamer_hd> meu minecraft nao abre windows 7
#852 [14:52] <mattym> ??> leonardo_gamer_hd lang/pt
#853 [14:52] <Absol> leonardo_gamer_hd: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#854 [14:53] <Webchat_00590> i try to install the new 1.13 but it gets to 2mb and it cuts out, why ?
#855 [14:53] <leonardo_gamer_hd> my minecraft does not open windows 7
#856 [14:53] * Webchat_00590 is now known as bloodbolt777
#857 [14:53] <mattym> Webchat_00590, What does it say when it happens?
#858 [14:54] * RedLBlackB [webchat@host86-172-194-132.range86-172.btcentralplus.com] has joined #minecrafthelp
#859 [14:54] <bloodbolt777> erorror
#860 [14:54] <bloodbolt777> error
#861 [14:54] <mattym> bloodbolt777, What does it say, the full thing
#862 [14:54] <mattym> leonardo_gamer_hd, What happens when you try?
#863 [14:54] <leonardo_gamer_hd> The game crashed whilst initializing game
#864 [14:54] <bloodbolt777> it ask me to down load again
#865 [14:54] <mattym> ??> leonardo_gamer_hd launcher/log-txt
#866 [14:54] <Absol> leonardo_gamer_hd: We need to see your full launcher log, which is created in the game directory.
#867 [14:54] <Absol> leonardo_gamer_hd: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#868 [14:54] <mattym> ??> bloodbolt777 error/download
#869 [14:54] <Absol> bloodbolt777: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#870 [14:55] <RedLBlackB> Hi there I have a question about something which happened in a server with me and a friend of mine. I am happy to wait if you are busy :)
#871 [14:55] <bloodbolt777> ok thanks !
#872 [14:55] <mattym> RedLBlackB, Just explain the issue/problem or ask the question.
#873 [14:56] <RedLBlackB> So a friend and I were playing on a server and we logged off but accidentally kept it running for about a day or so before we could go back on. When we did log back on there was a huge crater in the world as if there'd been like 100+ explosions
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#876 [14:57] <RedLBlackB> It definitely wasn't my friend since he has been working all day and obviously it wasn't me
#877 [14:57] <mattym> RedLBlackB, Do you have any mods installed on the server?
#878 [14:58] <RedLBlackB> So I am wondering what could cause this in the vanilla game
#879 [14:58] <RedLBlackB> No it should be a vanilla game on 1.13
#880 [14:58] <mattym> RedLBlackB, Was there TNT in the world, anywhere something could have caught on fire while it was running?
#881 [14:59] <Webchat_51779> me no laucher no answer back
#882 [14:59] * Webchat_51779 is now known as juanfedgames
#883 [15:00] <RedLBlackB> No we'd only been playing for a few hours or so so neither of us could have had enough tnt, and I don't think it would have been fire since it's like craters as if there has been explosions
#884 [15:00] <RedLBlackB> Over a huge area as well, I have a photo but I dont think I can send it
#885 [15:01] <mattym> RedLBlackB, Are you running the server yourself?
#886 [15:01] * bloodbolt777 [webchat@5adad6f8.bb.sky.com] has quit. (Quit: webchat.esper.net)
#887 [15:01] <RedLBlackB> My friend says that when he built a tower it was covering the whole map as well, not just a specific area. No it is being run by ApexHosting
#888 [15:01] <mattym> RedLBlackB, Are you the owner?
#889 [15:01] <RedLBlackB> I am
#890 [15:02] <juanfedgames> thank you
#891 [15:02] <mattym> RedLBlackB, Check the logs to make sure your friend isnt playing a trick, make sure the server was in fact not accessed.
#892 [15:03] <mattym> RedLBlackB, Because, essentially nothing in the game would do that on its own.
#893 [15:03] * juanfedgames [webchat@adsl-186-159-27-178.edatel.net.co] has quit. (Quit: webchat.esper.net)
#894 [15:03] <RedLBlackB> There is absolutely nothing in the logs and neither me or my friend has been on since yesterday
#895 [15:05] * Bloodbolt777 [webchat@5adad6f8.bb.sky.com] has joined #minecrafthelp
#896 [15:06] * jjjjhhhh [webchat@x5ce5a654.dyn.telefonica.de] has joined #minecrafthelp
#897 [15:06] <jjjjhhhh> hey
#898 [15:06] * leonardo_gamer_hd [webchat@200.34.251.135] has joined #minecrafthelp
#899 [15:06] <mattym> ??> RedLBlackB imgur
#900 [15:06] <leonardo_gamer_hd> my minecraft does not open
#901 [15:06] <Absol> RedLBlackB: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#902 [15:07] <mattym> leonardo_gamer_hd, What exactly happens when you try?
#903 [15:07] <RedLBlackB> This is the imgur picture and apparently it is over the whole map https://i.imgur.com/Bm6vXYm.jpg
#904 [15:07] <jjjjhhhh> with me is java.lang.nullpointerexception: group what should I do?
#905 [15:07] <Bloodbolt777> hi, it has brang me to another error the original error had said unable to locate. But now i press down load on the acctual lanch its brings me to a another error
#906 [15:08] <mattym> RedLBlackB, Yeah, nothing in the game would cause that on its own.
#907 [15:08] <mattym> Bloodbolt777, What does it say now?
#908 [15:08] <mattym> ??> jjjjhhhh tools/hjt
#909 [15:08] <Absol> jjjjhhhh: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#910 [15:08] <Absol> jjjjhhhh: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#911 [15:08] <Bloodbolt777> let me see its says quite lot
#912 [15:08] <Bloodbolt777> ill be a minute
#913 [15:08] <RedLBlackB> Okay well thanks for the help anyway, I'm sure its wasn't my friend so I will keep looking for solutions
#914 [15:08] <mattym> Bloodbolt777, Take your time.
#915 [15:09] * jjjjhhhh [webchat@x5ce5a654.dyn.telefonica.de] has quit. (Client Quit)
#916 [15:09] <leonardo_gamer_hd> my minecraft does not open
#917 [15:10] <mattym> leonardo_gamer_hd, What exactly happens when you try?
#918 [15:11] <Bloodbolt777> thank you. you it says access denied and a user id i do believe
#919 [15:11] <leonardo_gamer_hd> Could not create directory.
#920 [15:11] <mattym> ??> leonardo_gamer_hd error/download
#921 [15:11] <Absol> leonardo_gamer_hd: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#922 [15:11] <mattym> ??> Bloodbolt777 paste
#923 [15:11] <Absol> Bloodbolt777: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#924 [15:12] <mattym> Bloodbolt777, Copy all the info to the paste site Absol provided and get me the link to it.
#925 [15:12] * Pbittencourt [webchat@168.227.12.223.access.a85.com.br] has joined #minecrafthelp
#926 [15:12] <Bloodbolt777> ok thank you
#927 [15:12] * RedLBlackB [webchat@host86-172-194-132.range86-172.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#928 [15:12] <Pbittencourt> I don't receive an e-mail for change my password
#929 [15:12] <mattym> ??> Pbittencourt account/send-email
#930 [15:12] <Absol> Pbittencourt: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#931 [15:12] <Absol> Pbittencourt: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#932 [15:13] <leonardo_gamer_hd> that's not my problem
#933 [15:13] <mattym> leonardo_gamer_hd, Same instructions apply.
#934 [15:14] <Pbittencourt> I don't speak English very good
#935 [15:15] <leonardo_gamer_hd> there was no download error
#936 [15:15] <leonardo_gamer_hd> im brasilian
#937 [15:15] <Pbittencourt> But I appreciate this answer
#938 [15:15] <mattym> leonardo_gamer_hd, The same instructions need to be done.
#939 [15:16] <Bloodbolt777> ok i have
#940 [15:16] <mattym> Bloodbolt777, I need the link to it.
#941 [15:16] <Bloodbolt777> how
#942 [15:16] <leonardo_gamer_hd> What are the instructions?
#943 [15:16] <Bloodbolt777> im not very good
#944 [15:16] <mattym> leonardo_gamer_hd, Read back to what Absol wrote to you.
#945 [15:17] <mattym> Bloodbolt777, Copy the address/URL of the paste page you created.
#946 [15:17] <Bloodbolt777> what is thAT ?
#947 [15:18] <mattym> Bloodbolt777, The address of the page, the link to it.
#948 [15:18] <Bloodbolt777> ok let me see
#949 [15:19] <Bloodbolt777> may i have the sight again please ?
#950 [15:19] <mattym> ??> Bloodbolt777 paste
#951 [15:19] <Absol> Bloodbolt777: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#952 [15:21] <Bloodbolt777> ok i have
#953 [15:23] <mattym> Bloodbolt777, And we need the link to the thing you made
#954 [15:24] <Bloodbolt777> https://s3.amazonaws.com/Minecraft.Download/versions/1.13/minecraft_server.1.13.jar
#955 [15:24] <mattym> Bloodbolt777, No, I need the link to the page you created on the paste site.
#956 [15:25] <Bloodbolt777> ok ill try
#957 [15:26] <Bloodbolt777> https://paste.ubuntu.com/p/Twk759MQGs/
#958 [15:27] <mattym> Bloodbolt777, Ok, thats the right kind of link, but you need to copy the error minecraft is giving you to it.
#959 [15:27] <Bloodbolt777> i did
#960 [15:27] <Bloodbolt777> click onto the link in discrption
#961 [15:27] <mattym> Bloodbolt777, Minecraft is not giving you an error that is the url of the server file.
#962 [15:28] <Bloodbolt777> ops wrong one
#963 [15:28] <Bloodbolt777> ll be a minute
#964 [15:29] * maximo [webchat@131.108.80.4] has joined #minecrafthelp
#965 [15:29] * maximo [webchat@131.108.80.4] has quit. (Client Quit)
#966 [15:31] * CyanideGamer2k [webchat@75-132-0-65.dhcp.stls.mo.charter.com] has joined #minecrafthelp
#967 [15:32] <Bloodbolt777> https://paste.ubuntu.com/p/Twk759MQGs/
#968 [15:33] <mattym> Thats the same one
#969 [15:33] <Bloodbolt777> oh im very bad at this
#970 [15:33] <Bloodbolt777> im sorry
#971 [15:33] <Bloodbolt777> ill try again
#972 [15:35] <CyanideGamer2k> https://paste.ubuntu.com/p/NnwMPTfHH9/
#973 [15:35] <mattym> CyanideGamer2k, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#974 [15:36] <CyanideGamer2k> TYSM
#975 [15:36] <CyanideGamer2k> MATT YOU ARE A GOD
#976 [15:36] <CyanideGamer2k> TYSM
#977 [15:37] * Maxy572 [webchat@cpe-104-32-93-59.socal.res.rr.com] has joined #minecrafthelp
#978 [15:37] <Maxy572> hello?
#979 [15:37] <Maxy572> i need help
#980 [15:38] <mattym> Maxy572, As you have been told several times, just state the issue.
#981 [15:38] * Maxy572 [webchat@cpe-104-32-93-59.socal.res.rr.com] has quit. (Client Quit)
#982 [15:38] <tyteen4a03> mattym u scary
#983 [15:43] <Bloodbolt777> https://paste.ubuntu.com/p/sJHDrT7gwZ/
#984 [15:44] <mattym> Bloodbolt777, Are you running Discord?
#985 [15:44] <Bloodbolt777> idk what it is
#986 [15:44] <Bloodbolt777> there is 4032 debugs
#987 [15:45] <mattym> ??> Bloodbolt777 launcher/log-txt
#988 [15:45] <Absol> Bloodbolt777: We need to see your full launcher log, which is created in the game directory.
#989 [15:45] <Absol> Bloodbolt777: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#990 [15:45] <Bloodbolt777> ill try
#991 [15:47] <Bloodbolt777> now there is 5078 debugs
#992 [15:51] <Bloodbolt777> it wnt let me
#993 [15:51] <Bloodbolt777> wont
#994 [15:54] * Filyppo [webchat@188.47.17.249.ipv4.supernova.orange.pl] has joined #minecrafthelp
#995 [15:54] <Bloodbolt777> Oh, dont worry ill will try again tommorow. thank you for your time
#996 [15:56] * Bloodbolt777 [webchat@5adad6f8.bb.sky.com] has quit. (Quit: webchat.esper.net)
#997 [15:57] <Filyppo> Hello, new minecraft user here. My problem is with fresh installation / downloading:
#998 [15:57] <Filyppo> 22:53:59 launcher main Unable to download http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a to C:/Users\marek\AppData\Roaming\.minecraft\assets\objects\bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a
#999 [15:57] <tyteen4a03> ??> Filyppo tools/hjt
#1000 [15:57] <Absol> Filyppo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1001 [15:57] <Absol> Filyppo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1002 [15:58] <Filyppo> Absol I am on it
#1003 [15:58] * kdrogo [webchat@189-74-115-8.ctaje701.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#1004 [15:59] <kdrogo> Can anyone help me? After starting minecraft the executable hangs either on the mojang screen or in the main menu, in addition it does not crash report. The problem persisted in other versions but stopped generating this crash now only in version 1.13.
#1005 [15:59] <tyteen4a03> kdrogo: can you give us a crash report when you run MC 1.12?
#1006 [16:00] * piotrex43 is now known as Frisk
#1007 [16:01] <kdrogo> so it generates a lock log
#1008 [16:01] <tyteen4a03> ??> kdrogo paste
#1009 [16:01] <Absol> kdrogo: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1010 [16:01] <Filyppo> Absol the problem with downloadinng new game https://paste.ubuntu.com/p/YMMYhWqcxv/
#1011 [16:02] <Filyppo> I have disabled antivirus and firewall\
#1012 [16:02] <tyteen4a03> Filyppo: do you have PrivateInternetAccess turned on?
#1013 [16:02] * monaii [webchat@cpe-65-191-40-209.nc.res.rr.com] has joined #minecrafthelp
#1014 [16:02] <Filyppo> nope
#1015 [16:02] <monaii> hello
#1016 [16:03] <Filyppo> It is just client running in bacground
#1017 [16:03] <tyteen4a03> hi monaii
#1018 [16:03] <monaii> my account was deleted and I didn't delete it. How do I get it back?
#1019 [16:03] <tyteen4a03> ??> Filyppo av/adwcleaner
#1020 [16:03] <Absol> Filyppo: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1021 [16:03] <Absol> Filyppo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1022 [16:03] <tyteen4a03> ??> monaii account/delete/recover
#1023 [16:03] <monaii> what does that mean
#1024 [16:03] <tyteen4a03> ??> Filyppo av/adwcleanery
#1025 [16:03] <tyteen4a03> ugh
#1026 [16:03] <tyteen4a03> ??> monaii account/delete/recovery
#1027 [16:03] <Absol> monaii: If you have deleted your account or believe it has been deleted, Mojang Customer Support can recover it.
#1028 [16:03] <Absol> monaii: To do so, you need to contact customer support using the web form found at https://help.mojang.com/customer/portal/emails/new. Don't forget to include your transaction ID!
#1029 [16:04] <monaii> Thank you
#1030 [16:05] <Filyppo> Did the installation on three different home computers with Win10. Two of them are 100% clean. And stopped on the same issue. So the problem is not connected with this machine for sure
#1031 [16:06] <tyteen4a03> ??> Filyppo launcher/log-txt
#1032 [16:06] <Absol> Filyppo: We need to see your full launcher log, which is created in the game directory.
#1033 [16:06] <Absol> Filyppo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1034 [16:06] <Filyppo> I spent last 4 hours trying to install Minecraft, disabling AV, FW...
#1035 [16:07] <tyteen4a03> Filyppo: if three computers give you the same issue, it hints a network problem
#1036 [16:07] <kdrogo> I think that's it. https://paste.ubuntu.com/p/62WdktJ28y/
#1037 [16:08] <kdrogo> this that appears when crash
#1038 [16:08] <tyteen4a03> kdrogo: are you running 1.12?
#1039 [16:08] <kdrogo> yes
#1040 [16:08] <kdrogo> and good wheel
#1041 [16:08] <tyteen4a03> kdrogo: it's saying on the log that you're launching 1.13
#1042 [16:09] <kdrogo> yeap
#1043 [16:09] <tyteen4a03> ??> kdrogo tools/hjt
#1044 [16:09] <Absol> kdrogo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1045 [16:09] <Absol> kdrogo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1046 [16:09] <tyteen4a03> ??> kdrogo win/dxdiag
#1047 [16:09] <Absol> kdrogo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1048 [16:09] <Filyppo> https://paste.ubuntu.com/p/9YXfVXzhhz/
#1049 [16:10] <tyteen4a03> Filyppo: ok, and:
#1050 [16:10] <tyteen4a03> ??> Filyppo launcher/log
#1051 [16:10] <Absol> Filyppo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1052 [16:12] <Filyppo> On it
#1053 [16:12] <kdrogo> I just run minecraft as administrator and in version 1.13. Is there any theory?
#1054 [16:13] <tyteen4a03> kdrogo: theory of?
#1055 [16:13] <Filyppo> https://paste.ubuntu.com/p/dXYqT5kDXr/
#1056 [16:13] <tyteen4a03> Filyppo: what happens if you visit http://resources.download.minecraft.net/bd/bdf48ef6b5d0d23bbb02e17d04865216179f510a in the browse?
#1057 [16:14] <tyteen4a03> r
#1058 [16:14] <kdrogo> is an expression that Brazilian uses. What does someone mean to explain?
#1059 [16:14] <tyteen4a03> kdrogo: still not sure what you're trying to ask, but it's either graphics drivers or malware/incompatible software
#1060 [16:17] <kdrogo> I excaniei the pc with that application and it appeared that https://paste.ubuntu.com/p/bhKywwcJdw/
#1061 [16:17] <tyteen4a03> kdrogo: disable Discord overlay
#1062 [16:17] <kdrogo> * scan the pc with that application and it appeared that https://paste.ubuntu.com/p/bhKywwcJdw/
#1063 [16:18] <Filyppo> tyteen4a03 It downloads the file. I renamed it to icon_16x16.png (Failed to download file. icon_16x16.png) and run the game again, the downloader stuck on next file icon_32x32.png
#1064 [16:18] <tyteen4a03> Filyppo: I think it's either PrivateInternetAccess, or OSDownloader
#1065 [16:18] <Filyppo> Of course copied to propper folder first
#1066 [16:18] * kdrogo [webchat@189-74-115-8.ctaje701.dsl.brasiltelecom.net.br] has quit. (Quit: webchat.esper.net)
#1067 [16:19] <Filyppo> PIA has nothing to do with it. On other two computers there is no PIA.
#1068 [16:19] <Filyppo> What is OSDownloader?
#1069 [16:19] <tyteen4a03> Filyppo: OpenSubtitles downloader
#1070 [16:19] <tyteen4a03> Filyppo: actually, can you get me a HijackThis report on the other two computers:
#1071 [16:19] <tyteen4a03> ??> Filyppo tools/hjt
#1072 [16:19] <Absol> Filyppo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1073 [16:19] <Absol> Filyppo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1074 [16:25] <Filyppo> Sorry guys I will not steal your time. Other two computers are not accesible ATM (one belongs to my wife). All three computers have different setup except antivirus. One uses Bitdefender. The other two ESET. But my first action was to whitelist launcher, game folder and %appdata%/.minecraft folder. I tried also to start launcher as admin. Changed r
#1075 [16:25] <Filyppo> /w privleges to the folders. Nothing.
#1076 [16:25] <tyteen4a03> Filyppo: ahh bitdefender
#1077 [16:25] <tyteen4a03> Filyppo: yep, both Bitdefender and ESET are known to block Minecraft
#1078 [16:25] <tyteen4a03> ??> Filyppo av/eset
#1079 [16:25] <Absol> Filyppo: ESET Security has a feature that interferes with Minecraft's ability to connect to Mojang's servers. To fix it, follow these instructions, and set the mode to Interactive: https://support.eset.com/kb3190/
#1080 [16:25] <Absol> Filyppo: Then, open the launcher and try to log into Minecraft. ESET will open a window asking what to do, press EXCLUDE.
#1081 [16:25] <Filyppo> of course I did it
#1082 [16:25] <tyteen4a03> Filyppo: have you tried uninstalling ESET Antivirus?
#1083 [16:26] <Filyppo> tyteen4a03 Nope. That is not an option.
#1084 [16:26] <Filyppo> Hey, solved!
#1085 [16:26] <Filyppo> Yoy gave me idea
#1086 [16:27] <Filyppo> I used PIA to open VPN tunel to Germany (I am currently in Poland).
#1087 [16:27] <Filyppo> And downloading runs
#1088 [16:27] <tyteen4a03> Filyppo: oh ok
#1089 [16:28] <Filyppo> So it was either problem with my internet provider,
#1090 [16:28] <tyteen4a03> or your antivirus
#1091 [16:28] * calvi [webchat@189.34.5.237] has joined #minecrafthelp
#1092 [16:28] * calvi [webchat@189.34.5.237] has quit. (Client Quit)
#1093 [16:28] <tyteen4a03> I do lean towards ISP
#1094 [16:28] <tyteen4a03> usually antiviruses cause problems with logging in, not downloading files
#1095 [16:29] <Filyppo> It might be AWS/ S3 DNS propagation here
#1096 [16:29] <Filyppo> But id donloads now, it is 90% already
#1097 [16:30] <tyteen4a03> Filyppo: not seeing any problems with Cloudfront recently
#1098 [16:30] <Filyppo> I am not an network specialist. But running VPN to the other location helped
#1099 [16:31] <Filyppo> And I am up and running now :-)
#1100 [16:31] <tyteen4a03> a bit strange to see the URL resolve in your browser but not MC, but what works works
#1101 [16:32] <Filyppo> I see no other explanation. I have only started PIA client auto connection and restarted launcher.
#1102 [16:32] * zctrix [webchat@178.157.253.19] has joined #minecrafthelp
#1103 [16:32] <zctrix> Unable to save download. ar_sa.json and it says it is unbale to move
#1104 [16:32] <zctrix> something
#1105 [16:32] <tyteen4a03> ??> zctrix tools/hjt
#1106 [16:32] <Absol> zctrix: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1107 [16:33] <Absol> zctrix: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1108 [16:33] <Filyppo> Anyway, thanks for your support. Good night. It was a pleasure to use IRC and chat with you as during my young times.
#1109 [16:33] <tyteen4a03> Filyppo: :)
#1110 [16:33] <tyteen4a03> Filyppo: :)
#1111 [16:34] * Filyppo [webchat@188.47.17.249.ipv4.supernova.orange.pl] has left #minecrafthelp
#1112 [16:38] <zctrix> okay i downloaded hijack
#1113 [16:38] * a [webchat@bzq-109-65-85-60.red.bezeqint.net] has joined #minecrafthelp
#1114 [16:39] <a> can someone help me
#1115 [16:39] <tyteen4a03> a: yes?
#1116 [16:39] <a> java problem
#1117 [16:39] <tyteen4a03> a: what kind?
#1118 [16:40] <a> i try to download the new update and it say i can because its dont find "javaw.exe" file
#1119 [16:40] <tyteen4a03> ??> a launcher/jvm
#1120 [16:40] <a> cant*
#1121 [16:40] <Absol> a: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1122 [16:43] <a> i think i dont have java
#1123 [16:44] <tyteen4a03> a: minecraft bundles Java
#1124 [16:44] * Schneeofen [webchat@ip5f5bdd4c.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#1125 [16:44] * Webchat_62097 [webchat@108-210-80-227.uvs.brhmal.sbcglobal.net] has joined #minecrafthelp
#1126 [16:45] <a> what
#1127 [16:45] <tyteen4a03> a: minecraft comes with java preinstalled
#1128 [16:45] <a> so how i dont have java in my computer?
#1129 [16:46] <tyteen4a03> a: follow the instructions given to you by Absol
#1130 [16:46] <Schneeofen> i have issues migrating my minecraft account. i played last time couple years ago. i Dont exactly wich e mail and username i was using but im mostly sure i guess, i still have acces to all the e mails i used at the time. how do i go about getting my account migratet with these issues?
#1131 [16:46] <tyteen4a03> Schneeofen: what's the issue with migragting?
#1132 [16:47] <Schneeofen> well i dont have acces to my orginal minecraft account.
#1133 [16:47] <tyteen4a03> ??> Schneeofen account/send-email
#1134 [16:47] <Absol> Schneeofen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1135 [16:47] <Absol> Schneeofen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1136 [16:47] <Webchat_62097> i can't get minecraft to work its keeps saying game crash
#1137 [16:47] <tyteen4a03> Webchat_62097: do you get a crash log?:
#1138 [16:47] <Webchat_62097> yes
#1139 [16:47] <Schneeofen> isnt there like a actual mojang live support chat i can use or a phone number?
#1140 [16:47] <tyteen4a03> ??> Webchat_62097 paste
#1141 [16:47] <Absol> Webchat_62097: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1142 [16:47] <a> about what he sayed how i do the java setting changes?
#1143 [16:47] <tyteen4a03> Schneeofen: nope
#1144 [16:48] <tyteen4a03> a: yes, make sure "Java Executable" is off
#1145 [16:48] <tyteen4a03> a: then Save, restart launcher and try MC again
#1146 [16:48] <Schneeofen> damn, all right ill try to fill in a form. Thanks for the fast help its really appreciated
#1147 [16:48] <Schneeofen> have a good night everyone
#1148 [16:49] <Webchat_62097> i cant
#1149 [16:50] <a> i cant find any "Java Executable" on my computer setting
#1150 [16:50] <tyteen4a03> Webchat_62097: why not?
#1151 [16:50] <tyteen4a03> a: are you in the launcher?
#1152 [16:51] <Webchat_62097> yes
#1153 [16:52] <tyteen4a03> ??> Webchat_62097 irc/multitasking/!
#1154 [16:52] <Absol> Webchat_62097: <-- this name here indicates who we're talking to. If you see someone else's name there, it means we're talking to someone else.
#1155 [16:52] <Absol> Webchat_62097: Don't respond to messages directed at other people.
#1156 [16:52] <tyteen4a03> Webchat_62097: we need to see your crash log:
#1157 [16:52] <tyteen4a03> ??> Webchat_62097 paste
#1158 [16:52] <Absol> Webchat_62097: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1159 [16:52] <a> i dont know
#1160 [16:54] <tyteen4a03> a: best to get somebody who can speak english to help you
#1161 [16:54] <Webchat_62097> sent it
#1162 [16:54] <a> yeah i know
#1163 [16:54] <tyteen4a03> Webchat_62097: good, give us the link
#1164 [16:54] <a> i am not English speaker
#1165 [16:54] <Webchat_62097> https://paste.ubuntu.com/p/k897KNHTNy/
#1166 [16:55] <tyteen4a03> ??> Webchat_62097 win/dxdiag
#1167 [16:55] <Absol> Webchat_62097: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1168 [16:55] <a> well thanks you anyway
#1169 [16:55] <tyteen4a03> ??> Webchat_62097 tools/hjt
#1170 [16:55] <Absol> Webchat_62097: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1171 [16:55] <Absol> Webchat_62097: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1172 [16:56] <Webchat_62097> wait do you want the java report too?
#1173 [16:57] <tyteen4a03> Webchat_62097: yes
#1174 [16:58] <Webchat_62097> https://paste.ubuntu.com/p/ZdYRcH9n8t/
#1175 [17:01] * Webchat_62097 [webchat@108-210-80-227.uvs.brhmal.sbcglobal.net] has joined #minecrafthelp
#1176 [17:01] <Webchat_62097> sorry I'm back
#1177 [17:01] * dan [webchat@cpe-74-79-238-91.twcny.res.rr.com] has joined #minecrafthelp
#1178 [17:03] <dan> cant login to my account
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#1180 [17:16] * Schneeofen [webchat@ip5f5bdd4c.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#1181 [17:30] * PePe2013 [webchat@189.6.222.68] has joined #minecrafthelp
#1182 [17:30] <PePe2013> ho
#1183 [17:30] <PePe2013> hi*
#1184 [17:30] <PePe2013> all my minecraft servers have been "pinging" for a while now.
#1185 [17:31] <PePe2013> I havent played in a few years, and now I cant play multiplayer... whats happening?
#1186 [17:34] * NC [webchat@tmo-108-188.customers.d1-online.com] has joined #minecrafthelp
#1187 [17:35] <NC> I need help
#1188 [17:35] <NC> Anyone here
#1189 [17:37] <NC> https://pastebin.com/4jDzyTxy
#1190 [17:37] <NC> Thats my crash report
#1191 [17:37] * PePe2013 [webchat@189.6.222.68] has quit. (Quit: webchat.esper.net)
#1192 [17:38] <mattym> NC, Make sure you have installed your display and graphics drivers.
#1193 [17:40] <NC> On 1.13 it works
#1194 [17:40] <mattym> NC, Then play 1.13
#1195 [17:40] <NC> But on older version 1.8-1.12 not
#1196 [17:41] <NC> My Server is on 1.8-1.12 i cant play 1.13
#1197 [17:42] <mattym> NC, If 1.13 works, than we can offer no further assistance. The new libraries required for it probably conflict with the old versions.
#1198 [17:45] <NC> What would u say to me if it would be 1.13
#1199 [17:45] <mattym> NC, What I already said.
#1200 [17:47] <NC> If they are installed?
#1201 [17:47] <mattym> NC, Then as I said, the new libraries required for 1.13 probably conflict with the way the old ones work.
#1202 [17:49] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#1203 [17:49] <NC> But although if have never started 1.13 it doesnt work. I deleted .minecraft and startet the laucher agin and tried to play 1.12
#1204 [17:50] <mattym> NC, You said it worked on 1.13
#1205 [17:50] <mattym> NC, Which means you have run it.
#1206 [17:51] <NC> Yes
#1207 [17:52] <NC> But i deleted .minecraft
#1208 [17:52] <mattym> NC, So?
#1209 [17:52] <NC> And started the launcher agin and i only run 1.12
#1210 [17:52] * Webchat_39401 [webchat@pool-100-34-233-203.phlapa.fios.verizon.net] has joined #minecrafthelp
#1211 [17:53] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has joined #minecrafthelp
#1212 [17:55] <Webchat_39401> CAN NOT OPEN GAME SAYING JAVA CLOSED UNEXPECTEDLY GAME CRASHED
#1213 [17:55] <mattym> ??> Webchat_39401 launcher/log-txt
#1214 [17:55] <Absol> Webchat_39401: We need to see your full launcher log, which is created in the game directory.
#1215 [17:55] <Absol> Webchat_39401: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1216 [17:55] <mattym> Webchat_39401, And turn off the Caps
#1217 [17:58] <NC> Mattym do u received the message with 1.12
#1218 [17:59] <mattym> NC, No, but im not using Linux.
#1219 [17:59] <Webchat_39401> ITS IS NOT SHOWING ME THAT OPTION JUST ENABLE SNAPSHOTS VERSIONS SEETINGS AND THEN LATEST RELEASE
#1220 [18:00] <tyteen4a03> ??> Webchat_39401 scold/caps
#1221 [18:00] <tyteen4a03> ??> Webchat_39401 scold/shout
#1222 [18:00] <Absol> Webchat_39401: There is no need to yell. The acoustics in here are wonderful.
#1223 [18:00] <NC> So i deleted the .minecraft folder and started the launcher again. Since that time I never started 1.13
#1224 [18:00] <mattym> Webchat_39401, Read the directions again.
#1225 [18:00] <mattym> NC, You really don't understand how Linux works do you?
#1226 [18:00] <NC> So how can the libraries conflict
#1227 [18:01] <NC> Im new to linux just got a root server
#1228 [18:01] <tyteen4a03> NC: we don't support old versions of minecraft
#1229 [18:01] <NC> "Old" 1.12
#1230 [18:01] <tyteen4a03> NC: give us a crash report on 1.12 or 1.13
#1231 [18:01] <mattym> NC, If you don't understand how Linux works, you should not be using it.
#1232 [18:01] <NC> Ok
#1233 [18:04] <NC> https://pastebin.com/gpecr6bx
#1234 [18:04] <NC> 1.12.2
#1235 [18:04] * Webchat_39401 [webchat@pool-100-34-233-203.phlapa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1236 [18:05] <NC> Do u see?
#1237 [18:05] <tyteen4a03> NC: did you install the proprietary drivers?
#1238 [18:06] <tyteen4a03> NC: depending which distros you are on, it's usually available from the software centres of major distros
#1239 [18:07] <NC> Dont know with i just can say that with 1.13 all works. What are proprietary drivers. And what is distros.
#1240 [18:07] <mattym> NC, Again, if you have no idea what any of that means, you really should not be using Linux.
#1241 [18:08] <NC> Im very new to linux but it should be easy to bring mc to work
#1242 [18:08] <mattym> NC, And it does work.
#1243 [18:08] <NC> 1.13
#1244 [18:08] <mattym> NC, And we do not support old versions.
#1245 [18:08] <NC> "1.12"
#1246 [18:08] <mattym> Is old.
#1247 [18:09] <NC> U know that no server is available on 1.13
#1248 [18:09] <mattym> NC, Thats the servers fault.
#1249 [18:10] <NC> And that u dont support old version doesnt mean that they shouldnt work
#1250 [18:10] <tyteen4a03> NC: your best bet for getting support for your system is through https://www.reddit.com/r/linux_gaming/wiki/index#wiki_getting_tech_support
#1251 [18:10] <tyteen4a03> NC: we do not support linux users who have no ability to self-help
#1252 [18:11] <NC> I searched for hours for this problem at the end I land on hopper... site which brought me to you
#1253 [18:12] <tyteen4a03> NC: we already told you what to do: Install the proper proprietary drivers for your distro
#1254 [18:12] <tyteen4a03> NC: if you don't understand the terminology, you need to find help for your problem elsewhere, such as https://www.reddit.com/r/linux_gaming/wiki/index#wiki_getting_tech_support
#1255 [18:12] <tyteen4a03> NC: we do not support linux users who have no ability to self-help
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#1261 [18:59] * Easton [webchat@75-162-117-111.desm.qwest.net] has joined #minecrafthelp
#1262 [18:59] <Easton> my minecraft keeps crashing when i go into 1.13 and it works for all other versions
#1263 [19:00] <tyteen4a03> Easton: do you have a crash report? what OS are you on?
#1264 [19:00] <Easton> windows 10
#1265 [19:00] <tyteen4a03> ??> Easton launcher/log-txt
#1266 [19:00] <Absol> Easton: We need to see your full launcher log, which is created in the game directory.
#1267 [19:00] <Absol> Easton: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1268 [19:01] * AlieneRose [webchat@cpe-72-180-3-58.tx.res.rr.com] has joined #minecrafthelp
#1269 [19:01] <AlieneRose> i get an unable to locate java runtime error
#1270 [19:01] <tyteen4a03> ??> AlieneRose launcher/jvm
#1271 [19:01] <Absol> AlieneRose: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1272 [19:02] <AlieneRose> ok,ty
#1273 [19:04] * Easton [webchat@75-162-117-111.desm.qwest.net] has quit. (Quit: webchat.esper.net)
#1274 [19:05] * Frisk [~piotrex43@79.163.232.250.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#1275 [19:05] <AlieneRose> ok, so, i never saw anything about java executble anything on the launcher, but if i click on my name in the launcher, i get a oven icon, & a dirt block icon. 1 is most recent update. i clicked on most recent update & it loads the game.
#1276 [19:07] * EASTON [webchat@75-162-117-111.desm.qwest.net] has joined #minecrafthelp
#1277 [19:08] <tyteen4a03> AlieneRose: yep, means you had the wrong profile set as default then
#1278 [19:09] <EASTON> my game is crashing every time i open 1.13 it doesnt crash on any other version and i am on windows 10
#1279 [19:09] <tyteen4a03> ??> Easton launcher/log-txt
#1280 [19:09] <Absol> EASTON: We need to see your full launcher log, which is created in the game directory.
#1281 [19:09] <Absol> EASTON: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1282 [19:09] <EASTON> https://paste.ubuntu.com/
#1283 [19:10] <EASTON> is that right
#1284 [19:10] <tyteen4a03> EASTON: missing the bits after that; have you submitted the paste?
#1285 [19:10] <EASTON> yes
#1286 [19:10] <EASTON> https://paste.ubuntu.com/
#1287 [19:11] <EASTON> https://paste.ubuntu.com/p/Chv72QV9GB/
#1288 [19:11] <EASTON> sorry thats better
#1289 [19:11] <tyteen4a03> EASTON: a second
#1290 [19:12] <tyteen4a03> ??> EASTON tools/hjt
#1291 [19:12] <Absol> EASTON: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1292 [19:12] <Absol> EASTON: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1293 [19:14] <EASTON> https://paste.ubuntu.com/p/VT7X6GtGXH/
#1294 [19:17] <tyteen4a03> EASTON: a sec
#1295 [19:17] <tyteen4a03> EASTON: disable Discord game overlay
#1296 [19:18] * Chris [webchat@208-96-124-222.eastlink.ca] has joined #minecrafthelp
#1297 [19:18] <EASTON> done
#1298 [19:18] <EASTON> is that all
#1299 [19:19] <Chris> can anyone help with the server download?
#1300 [19:19] <tyteen4a03> EASTON: yep
#1301 [19:19] <tyteen4a03> Chris: https://www.reddit.com/r/Minecraft/wiki/updateaquaticfaq
#1302 [19:20] <EASTON> thx
#1303 [19:20] * EASTON [webchat@75-162-117-111.desm.qwest.net] has quit. (Quit: webchat.esper.net)
#1304 [19:22] <Chris> my problem is not with the download location
#1305 [19:23] <tyteen4a03> Chris: ok, describe your problem
#1306 [19:24] <Chris> i have the right file but whyen i run with the bat or double click it does nothing not even the eula pops up
#1307 [19:24] <tyteen4a03> Chris: what does your batch file look like?
#1308 [19:24] <Chris> also i have the newest java
#1309 [19:24] <tyteen4a03> ??> Chris paste
#1310 [19:24] <Absol> Chris: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1311 [19:25] <Chris> https://paste.ubuntu.com/p/hcQRpGcZhg/
#1312 [19:25] <Chris> that is a enat website
#1313 [19:25] <Chris> neat*
#1314 [19:25] <tyteen4a03> Chris: what happens when you double click the jar instead
#1315 [19:26] <Chris> nothing at all
#1316 [19:26] <Chris> no backround task or anything
#1317 [19:26] <tyteen4a03> Chris: are you sure there's no UAC prompt hiding in the task bar?
#1318 [19:27] <Chris> nope
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#1322 [19:36] <Chris> tyteen you still there?
#1323 [19:36] <tyteen4a03> Chris: yep
#1324 [19:36] <tyteen4a03> Chris: what happens when you do `java -v` in a command prompt?
#1325 [19:37] <Chris> i cant find anything that pops up after i click the java but there is a this when i run the bat
#1326 [19:37] <tyteen4a03> sorry, `java -version`
#1327 [19:37] <Chris> one sec
#1328 [19:38] <Chris> https://paste.ubuntu.com/p/2CN4nSNDDd/
#1329 [19:38] <tyteen4a03> Chris: hm, looks fine
#1330 [19:39] <tyteen4a03> Chris: what happens if you run the commands you have in your batch file in the command prompt manually?
#1331 [19:39] <Chris> i just updated it hoping it would be easy
#1332 [19:39] <Chris> https://paste.ubuntu.com/p/fsMxbzf88D/
#1333 [19:40] <tyteen4a03> ??> Chris win/!
#1334 [19:40] <Absol> Chris: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#1335 [19:40] <Absol> Chris: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#1336 [19:40] <tyteen4a03> Chris: basically, don't have special characters in your folder names
#1337 [19:40] <Chris> ok
#1338 [19:42] <Chris> i am not smart
#1339 [19:42] <Chris> thank you for helping
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#1342 [19:46] * Ornatekhan382 [webchat@61-68-236-211.tpgi.com.au] has joined #minecrafthelp
#1343 [19:46] <Ornatekhan382> help i cant connect to realms servers
#1344 [19:59] * howdonameswork [webchat@207.189.2.19] has joined #minecrafthelp
#1345 [20:01] <howdonameswork> I haven't played Minecraft on my computer in probably a year, and I've been trying to redownload it but when I try to log into minecraft.net it says "An error prevented your request from being processed. Please try again"
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#1347 [20:07] * Liz0 [webchat@cpe-172-114-245-2.socal.res.rr.com] has joined #minecrafthelp
#1348 [20:07] <Liz0> Hi my son is attempting to play Minecraft however gets an error message: Unable to locate Java runtime.
#1349 [20:09] <tyteen4a03> ??> Liz0 launcher/jvm
#1350 [20:09] <Absol> Liz0: If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1351 [20:10] <tyteen4a03> or: If you are getting "Unable to locate the Java runtime" errors when launching the game, head to Launch Options -> turn on Advanced Settings -> click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#1352 [20:12] <Liz0> I changed the settings and it worked. Thank you for your help.
#1353 [20:15] * Liz0 [webchat@cpe-172-114-245-2.socal.res.rr.com] has quit. (Quit: webchat.esper.net)
#1354 [20:19] * AlieneRose [webchat@cpe-72-180-3-58.tx.res.rr.com] has joined #minecrafthelp
#1355 [20:20] <AlieneRose> i am having java issues. i updated java & its still crashing
#1356 [20:21] <AlieneRose> i am using 1.13
#1357 [20:21] <tyteen4a03> ??> AlieneRose launcher/jvm
#1358 [20:21] <Absol> AlieneRose: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#1359 [20:25] * matt9 [webchat@108-210-80-227.uvs.brhmal.sbcglobal.net] has joined #minecrafthelp
#1360 [20:26] * Frod_P [webchat@pool-108-27-221-183.nycmny.fios.verizon.net] has joined #minecrafthelp
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#1362 [20:27] <matt9> I'm having issues with my game crashing i just downloaded it today for the first time
#1363 [20:27] <matt9> it will start to open then crash
#1364 [20:27] <Frod_P> my game keeps crashing for some reason
#1365 [20:27] <Frod_P> it started happening around august of 2017
#1366 [20:28] <Frod_P> my game would start, but whenever i tryed to load a world, it would just crash
#1367 [20:28] <matt9> what do i do?
#1368 [20:29] <tyteen4a03> matt9: does it give you a crash log?
#1369 [20:29] <tyteen4a03> Frod_P: are you modded?
#1370 [20:29] <matt9> no
#1371 [20:29] <Frod_P> nope
#1372 [20:29] <matt9> and like the java one?
#1373 [20:30] <tyteen4a03> matt9: yes
#1374 [20:30] <tyteen4a03> Frod_P: does it crash on one world, or on all worlds?
#1375 [20:30] <Frod_P> all worlds
#1376 [20:31] <tyteen4a03> Frod_P: do you have a crash report?
#1377 [20:31] <tyteen4a03> ??> Frod_P paste
#1378 [20:31] <Absol> Frod_P: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1379 [20:31] <Frod_P> yes i do
#1380 [20:31] <matt9> I'm on mac os 10.10.5 if that helps
#1381 [20:32] <tyteen4a03> matt9: ah
#1382 [20:32] <tyteen4a03> matt9: could you gather the information as described in https://www.reddit.com/r/Minecraft/comments/90opod/got_an_old_mac_we_need_your_help/
#1383 [20:32] <AlieneRose> Using default game log configuration client-1.12.xml (outputs XML) (is this bad?) & how do i fix this?
#1384 [20:32] <tyteen4a03> AlieneRose: it's not
#1385 [20:33] <AlieneRose> ok
#1386 [20:33] <Frod_P> https://paste.ubuntu.com/p/nZHHfM3MQq/
#1387 [20:33] <Frod_P> also im playing on windows 10 (not the version but my os)
#1388 [20:33] <tyteen4a03> ??> Frod_P tools/hjt
#1389 [20:33] <Absol> Frod_P: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1390 [20:33] <Absol> Frod_P: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1391 [20:34] * matt9 [webchat@108-210-80-227.uvs.brhmal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#1392 [20:34] <Frod_P> i cant download anything on this pc right now
#1393 [20:34] <tyteen4a03> Frod_P: it's either antivirus, or malware
#1394 [20:34] <Frod_P> ?
#1395 [20:35] <tyteen4a03> Frod_P: go through this list to see what software might interfere with MC: https://minecraftirc.net/support-articles/known-incompatible-software/
#1396 [20:35] <tyteen4a03> Frod_P: otherwise, without the HijackThis report, we can't help much more
#1397 [20:35] <Frod_P> ok thank you
#1398 [20:36] <Frod_P> actually ill download it
#1399 [20:40] <Frod_P> https://paste.ubuntu.com/p/3rbrDRFsf8/
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#1401 [20:40] <Frod_P> there you go
#1402 [20:41] <tyteen4a03> a second
#1403 [20:41] <AlieneRose> its crashing if i push esc, or if i open the crafting block
#1404 [20:41] <AlieneRose> or if my son whacks me
#1405 [20:41] <AlieneRose> in our lan game
#1406 [20:42] <tyteen4a03> AlieneRose: are you playing on unmodded Minecraft?
#1407 [20:42] <tyteen4a03> Frod_P: nothing looks amiss except Avast
#1408 [20:42] <tyteen4a03> ??> Frod_P av/adwcleaner
#1409 [20:42] <Absol> Frod_P: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1410 [20:42] <Absol> Frod_P: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1411 [20:42] * matt9 [webchat@108-210-80-227.uvs.brhmal.sbcglobal.net] has joined #minecrafthelp
#1412 [20:42] <tyteen4a03> Frod_P: do that, and if that doens't work, try uninstalling Avast
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#1414 [20:43] <tyteen4a03> ??> matt9 scold/pm
#1415 [20:43] <Absol> matt9: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#1416 [20:44] * rob [webchat@cpc1-lich12-2-0-cust1322.3-2.cable.virginm.net] has joined #minecrafthelp
#1417 [20:44] <matt9> oh sorry
#1418 [20:44] <rob> I am unable to locate the java runtime?
#1419 [20:44] <tyteen4a03> matt9: can you try either downgrading to 10.9 or upgrade to 10.11
#1420 [20:44] <matt9> 1.no crashing upon launch 2.os X yosemite version 10.10.5 3.MacBookPro5,1 4 nvidia9600mgt 5 on latest update for my computer
#1421 [20:44] <tyteen4a03> ??> rob launcher/jvm
#1422 [20:44] <Absol> rob: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#1423 [20:44] <AlieneRose> im pretty sure its unmodded. i play with twitch if i want mods
#1424 [20:44] <Frod_P> i cannot unistall advast because this is a family computer and i kind off need it
#1425 [20:44] <tyteen4a03> Frod_P: then try adwcleaner first
#1426 [20:44] <rob> er its 1.13
#1427 [20:44] <Frod_P> ok
#1428 [20:45] <tyteen4a03> rob: follow the instructions sent to you by AlieneRose
#1429 [20:45] <tyteen4a03> uh, Absol
#1430 [20:45] <tyteen4a03> AlieneRose: do you have a crash report?
#1431 [20:45] <rob> wheres the link?
#1432 [20:45] <tyteen4a03> ??> rob launcher/jvm
#1433 [20:45] <Absol> rob: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#1434 [20:46] <rob> omg its fixed thank you!
#1435 [20:46] <matt9> which is better 10.9 or 10.11
#1436 [20:46] <AlieneRose> where would a crash report be?
#1437 [20:47] <rob> as if you guys are just here waiting to help people out haha
#1438 [20:47] <tyteen4a03> AlieneRose: immediately after you crash
#1439 [20:47] <tyteen4a03> AlieneRose: or:
#1440 [20:47] <tyteen4a03> ??> AlieneRose launcher/log-txt
#1441 [20:47] <Absol> AlieneRose: We need to see your full launcher log, which is created in the game directory.
#1442 [20:47] <Absol> AlieneRose: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1443 [20:47] <AlieneRose> no i just gives me an error box
#1444 [20:47] <tyteen4a03> AlieneRose: what does it say?
#1445 [20:47] <rob> are you robots?
#1446 [20:47] <tyteen4a03> matt9: if you want to be our brave tester, 10.9; otherwise 10.11
#1447 [20:47] <tyteen4a03> rob: who knows
#1448 [20:48] <matt9> lol
#1449 [20:48] <tyteen4a03> matt9: we're actually trying to identify the problem with older macs and old macOS versions
#1450 [20:48] * rob [webchat@cpc1-lich12-2-0-cust1322.3-2.cable.virginm.net] has quit. (Client Quit)
#1451 [20:48] <tyteen4a03> matt9: we know 10.11 works, but nobody has tested 10.9 for us yet
#1452 [20:48] <matt9> how would i go back?
#1453 [20:49] <tyteen4a03> matt9: full wipe
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#1455 [20:49] <matt9> oh!
#1456 [20:51] <matt9> what about 10.11
#1457 [20:52] <tyteen4a03> matt9: it's known to work, from a few reports
#1458 [20:52] <matt9> its only give me an option for 10.13 which i cant
#1459 [20:52] <tyteen4a03> matt9: why not?
#1460 [20:52] <matt9> not sure
#1461 [20:52] <tyteen4a03> matt9: anything above 10.10 will work
#1462 [20:52] <tyteen4a03> so go ahead and upgrade to high sierra
#1463 [20:53] <matt9> This version of macOS 10.13.6 cannot be installed on this computer.
#1464 [20:53] <matt9> is the message i get
#1465 [20:54] <tyteen4a03> matt9: do you have at least 2GB of RAM?
#1466 [20:54] * RebbieRou [webchat@ip98-164-87-29.no.no.cox.net] has joined #minecrafthelp
#1467 [20:54] <matt9> 2 GB 1067 MHz DDR3
#1468 [20:55] <tyteen4a03> matt9: and 15GB to download the update?
#1469 [20:55] <matt9> 224.38 free
#1470 [20:55] <tyteen4a03> matt9: hm, not sure why then
#1471 [20:56] <tyteen4a03> matt9: anyway, you can get el capitan here: https://support.apple.com/en-gb/HT206886
#1472 [20:57] <RebbieRou> I am currently trying to get on the new 1.13 mode and everytime i launch, it freezes up and tells me its not responding. One I close the window it tells me my game has crashed. Same for 1.8 currently using labymod 1.8 so i can play. I have repaired it, uninstalled and reinstalled and nothing is working. I have an omen with windows 10. Is there any
#1473 [20:57] <RebbieRou> way i can get it to work again?
#1474 [20:57] <tyteen4a03> ??> RebbieRou win/reinst
#1475 [20:57] <Absol> RebbieRou: You may need to reinstall the locally installed files that Minecraft puts into place.
#1476 [20:57] <Absol> RebbieRou: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1477 [20:57] <tyteen4a03> RebbieRou: after that, make sure Discord overlay is turned iff
#1478 [20:57] <tyteen4a03> *off
#1479 [21:01] <RebbieRou> ok thanks got it working :)
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#1481 [21:07] * goldfish23 [webchat@ool-44c00d31.dyn.optonline.net] has joined #minecrafthelp
#1482 [21:07] <goldfish23> i just downloaded 1.13 and now minecraft crashes every time i try to play
#1483 [21:08] * Lenego [webchat@5ad313f8.bb.sky.com] has joined #minecrafthelp
#1484 [21:09] <Lenego> Hello
#1485 [21:09] <Lenego> Can anyone help me with an issue
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#1487 [21:12] * Frod_P [webchat@pool-108-27-221-183.nycmny.fios.verizon.net] has joined #minecrafthelp
#1488 [21:12] <Frod_P> tyteen4a03 so i did the awn thing
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#1490 [21:18] <goldfish23> when 1.13 crashes a box pops up saying java crates unexpectedly. then minecraft launcher shows up and says game crashed unexpectedly. i would appreciate any help with tis. thanks
#1491 [21:18] <goldfish23> java crashes, not crates
#1492 [21:20] * Frod_P [webchat@pool-108-27-221-183.nycmny.fios.verizon.net] has joined #minecrafthelp
#1493 [21:22] <Frod_P> tyteen4a03 i did the thing you to do but minecraft keeps crashing
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#1495 [21:29] * DJ [webchat@c-73-140-41-154.hsd1.wa.comcast.net] has joined #minecrafthelp
#1496 [21:30] <DJ> update has caused a ton of in game glithes, is this a common problem?
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#1498 [21:45] * Annie [webchat@73.90.206.244] has joined #minecrafthelp
#1499 [21:46] <Annie> Hello! Minecraft initially booted properly for a short period of time, and began before the laptop had been unboxed for 48 hours. The screen freezes either black, white or with whatever image was currently running. After approximately 15 seconds the mouse icon will turn into a loading icon. In another minute or so it will display a pop-up that read
#1500 [21:46] <Annie> s "Java(TM) Platform SE binary is not responding".
#1501 [21:46] <Annie> If I completely close out of Minecraft my laptop will resume normal function, but now the error occurs as soon as I click "Play". This is rather infuriating as this laptop was purchased specifically for gaming purposes.
#1502 [21:47] <Annie> On my game log I receive the error message: game AL lib: (EE) SetChannelMap: Failed to match front-center channel (2) in channel map
#1503 [21:48] <Annie> <log4j:Event logger="dgh" timestamp="1532226656944" level="INFO" thread="Thread-2">
#1504 [21:48] <Annie> <log4j:Message><![CDATA[OpenAL initialized.]]></log4j:Message>
#1505 [21:48] <Annie> </log4j:Event>
#1506 [21:57] <Annie> Does anyone have any ideas about what could do this, or who I could contact to resolve it?
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#1508 [22:09] * jacobh12349 [webchat@107-217-12-189.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1509 [22:10] <jacobh12349> hi
#1510 [22:10] <hackster1716> hi im trying to get onto my minecraft and it will not let me at all it takes me to launcher and thats far as I get
#1511 [22:11] <jacobh12349> I'm getting an error that says, "java.lang.nullpointerexception: group" when I try to connect to a server
#1512 [22:12] * jacobh12349 [webchat@107-217-12-189.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#1513 [22:13] <hackster1716> Name: af_za.json
#1514 [22:13] <hackster1716> hello>
#1515 [22:14] <hackster1716> ?
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#1517 [22:26] * jacobh12349 [webchat@107-217-12-189.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1518 [22:27] <jacobh12349> hi
#1519 [22:29] * jacobh12349 [webchat@107-217-12-189.lightspeed.sndgca.sbcglobal.net] has quit. (Client Quit)
#1520 [22:30] <Annie> Hello you two. I am not an admin, I just wanted you to know the channel isn't dead.
#1521 [22:34] * jacobh12349 [webchat@107-217-12-189.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#1522 [22:34] <jacobh12349> hi
#1523 [22:37] * Annie [webchat@73.90.206.244] has joined #minecrafthelp
#1524 [22:38] <Annie> My laptop forced a restart. Can anyone tell me if my previous messages are still present?
#1525 [22:39] * AlieneRose [webchat@cpe-72-180-3-58.tx.res.rr.com] has joined #minecrafthelp
#1526 [22:43] <AlieneRose> Im still getting an error after being in a world 3 seconds. I uninstalled minecraft & reinstalled. No avail. i dl the malware remover the folks in here said to, restarted, nothing different. im not getting an error about java executable. also with the advanced options thing, everything is grey.
#1527 [22:46] <AlieneRose> it says SE binary has stopped working
#1528 [22:49] * Plausii [webchat@216.164.148.189] has joined #minecrafthelp
#1529 [22:49] <Plausii> .
#1530 [22:50] <Plausii> Anybody know why I'm not getting the verification code even with the right email?
#1531 [22:50] <Plausii> Anybody know why I'm not getting the verification code even with the right email?
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#1534 [22:54] <DavySouth> When i start the game , it stops responding
#1535 [22:58] <DavySouth> What can i do?
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#1537 [23:15] <AlieneRose> i turned the VBOs off....no more crashing so far
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#1539 [23:53] * GUGU123654 [webchat@201.6.135.36] has joined #minecrafthelp
#1540 [23:54] <GUGU123654> DOWNLOAD
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