#1 [00:20] * Webchat_61697 [webchat@45.56.4.21] has joined #minecrafthelp
#2 [00:21] <Webchat_61697> After the 1.13 update I am unable to connect to Realms. Anyone know how to fix this?
#3 [00:25] * Desiree [webchat@24-159-146-6.dhcp.smrt.tn.charter.com] has joined #minecrafthelp
#4 [00:27] <Desiree> When I login im getting this error "An error prevented your request from being processed. Please try again." Why? And how do I fix this issue?
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#6 [00:47] * sa [webchat@c-73-205-171-218.hsd1.fl.comcast.net] has joined #minecrafthelp
#7 [00:47] <sa> hi
#8 [00:48] <sa> so a few days ago i asked one of the people who work about my minecraft launcher cause it kept crashing
#9 [00:48] <sa> and they told me to reinstall windows 7 on my computer
#10 [00:49] <sa> and i finally got a new wwindows 7 product key but i can't find the link that they gave me to reinstall it
#11 [00:49] <sa> so can anyone help me with tha
#12 [01:13] * hrishi [webchat@106.208.33.218] has joined #minecrafthelp
#13 [01:13] <hrishi> hi
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#15 [01:16] * Quil [webchat@172-13-239-10.lightspeed.rvsdca.sbcglobal.net] has joined #minecrafthelp
#16 [01:19] <Quil> I am having issues with opening worlds in the 1.13 update. It crashes every time I try to open a single player world or a server. I have tried deleting and reinstalling the minecraft folder, but still get the same result. Is there anything else I should try?
#17 [02:14] * Klgreen0410 [webchat@c-73-248-44-195.hsd1.nj.comcast.net] has joined #minecrafthelp
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#19 [02:27] <dssadasd> sa,
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#23 [03:10] * MCPlayer [webchat@121.121.96.51] has joined #minecrafthelp
#24 [03:10] <MCPlayer> Hey guys, anybody here?
#25 [03:11] <MCPlayer> In the Minecraft launcher, I'm getting a error downloading creative6.ogg
#26 [03:11] <MCPlayer> Do you guys have a idea of what's going on?
#27 [03:12] <MCPlayer> Absol
#28 [03:12] <MCPlayer> Nevermind, it fixed itself
#29 [03:12] <MCPlayer> Nevermind, it fixed itself
#30 [03:12] * MCPlayer [webchat@121.121.96.51] has left #minecrafthelp
#31 [03:13] * aj [webchat@117.247.208.9] has joined #minecrafthelp
#32 [03:13] <aj> hello
#33 [03:14] <aj> i cant play minecraft servers
#34 [03:14] <aj> hello
#35 [03:14] <aj> are u there plz answer
#36 [03:14] <aj> if u are
#37 [03:15] <aj> no i just cant play servers
#38 [03:15] <Klgreen0410> Hi I just purchased Minecraft Java Edition for my daughter for our windows 10 PC. Minecraft Launcher is Non-Responsive.
#39 [03:16] <aj> i cant play servers on my tablet
#40 [03:16] <Klgreen0410> then error pops up that says JavaTM Platform SE Binary Not Responsive
#41 [03:17] <aj> hello
#42 [03:17] <Klgreen0410> Been trying to figure this out for 2 days. Windows edition of minecraft still works fine on this laptop
#43 [03:17] <Klgreen0410> Hi aj!
#44 [03:18] <aj> hi klgreen0410
#45 [03:18] <aj> hello seniour helpers
#46 [03:19] <Klgreen0410> i desperately need help. its 4am here and i was up until 5am fighting this thing last night.
#47 [03:19] <Klgreen0410> my little girl just wants to play this game, it shouldn't be this hard.
#48 [03:19] <aj> maybe try reseting your laptop
#49 [03:20] <Klgreen0410> i followed all the instructions for download. :(
#50 [03:20] <aj> the game is fun
#51 [03:20] <aj> can u open minecraft
#52 [03:20] <Klgreen0410> Yes, she loves playing on tablet, windows edition and xbox!
#53 [03:20] <Klgreen0410> but she wants MODS
#54 [03:20] <aj> on the pc
#55 [03:20] <Klgreen0410> like she watches on youtube channels
#56 [03:21] <aj> can u open minecraft on the pc
#57 [03:21] <Klgreen0410> i can open the windows edition on our pc, but java edition won't launch
#58 [03:21] <Klgreen0410> gets stuck on the mojang screen then eventually says Non Responsive
#59 [03:21] <aj> did u contact to xbox.com
#60 [03:21] <aj> they answer for any device
#61 [03:22] <aj> u can find them on xbox.com
#62 [03:22] <Klgreen0410> even if its the Java edition on PC? because I will totally try that!
#63 [03:22] <Klgreen0410> its the first thing she asks every morning..is it working yet mom!
#64 [03:22] <aj> and u can chat with them about the problem
#65 [03:22] <Klgreen0410> Thank you very much! I'm going to try that!
#66 [03:23] <Klgreen0410> hope your problem gets fixed!
#67 [03:23] <aj> does ur daugter or u have an xbox account
#68 [03:23] <Klgreen0410> yes, we share one
#69 [03:23] <aj> thanks bye
#70 [03:23] <aj> nice talking to u
#71 [03:23] <Klgreen0410> you too! good luck
#72 [03:48] * Webchat_24274 [webchat@1.144.109.46] has joined #minecrafthelp
#73 [03:49] <Webchat_24274> Hi i keep getting an error (unable to create directory) when i try click play
#74 [03:59] * pedronavarro [webchat@177-84-238-18.infortek.net.br] has joined #minecrafthelp
#75 [04:00] <pedronavarro> ola queria que alguem me ajudasse
#76 [04:02] * pedronavarro [webchat@177-84-238-18.infortek.net.br] has quit. (Client Quit)
#77 [04:25] * W1lliam [webchat@ip565f88ee.direct-adsl.nl] has joined #minecrafthelp
#78 [04:27] <W1lliam> hey, i have a problem loading worlds, minecraft starts just fine, but when i load or generate a world it loads, saves the game and crashes minecraft, anyone know whats going on?
#79 [04:50] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#80 [04:57] * Webchat_68926 [webchat@84.232.191.8] has joined #minecrafthelp
#81 [04:58] <Webchat_68926> um, hi?
#82 [05:00] * SwiftBlizz198 [webchat@31.17.251.163] has joined #minecrafthelp
#83 [05:01] <SwiftBlizz198> I haven`t Java, although i have Java. Help!
#84 [05:02] * SwiftBlizz198 [webchat@31.17.251.163] has quit. (Client Quit)
#85 [05:04] * Webchat_68926 [webchat@84.232.191.8] has quit. (Quit: webchat.esper.net)
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#87 [06:03] * goldfish123 [webchat@ool-44c00d31.dyn.optonline.net] has joined #minecrafthelp
#88 [06:05] <goldfish123> i downloaded 1.13 and now every time i try to play it crashes. It says java crashed unexpectedely
#89 [06:34] * goldfish123 [webchat@ool-44c00d31.dyn.optonline.net] has joined #minecrafthelp
#90 [07:20] * chris [webchat@cpe-67-255-37-28.stny.res.rr.com] has joined #minecrafthelp
#91 [07:25] * bruno_android [webchat@45.4.144.174.dynamic.redecom.net.br] has joined #minecrafthelp
#92 [07:26] <bruno_android> hello my minecraft is crashing when I go to open
#93 [07:29] <yuken_> Are you using a Windows or Mac machine?
#94 [07:32] * bruno_android [webchat@45.4.144.174.dynamic.redecom.net.br] has quit. (Quit: webchat.esper.net)
#95 [08:39] * DavySouth [webchat@178.239.158.146.dynamic.jazztel.es] has joined #minecrafthelp
#96 [08:39] <DavySouth> My game crashes all the time, what can i do?
#97 [08:40] <mattym> ??> DavySouth launcher/log-txt
#98 [08:40] <Absol> DavySouth: We need to see your full launcher log, which is created in the game directory.
#99 [08:40] <Absol> DavySouth: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#100 [08:45] <DavySouth> https://paste.ubuntu.com/p/Ftqw48b7nt/
#101 [08:46] <mattym> DavySouth, It should be much longer than that, are you sure it has crashed?
#102 [08:46] <DavySouth> yeah
#103 [08:46] <DavySouth> i open it
#104 [08:46] <DavySouth> and then it says ´´the game stopped responding``
#105 [08:46] <DavySouth> and i have to close it
#106 [08:47] <mattym> DavySouth, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#107 [08:47] <DavySouth> and that happens every time i press play
#108 [08:47] <DavySouth> ok ill try that
#109 [08:49] <DavySouth> I thank you so much
#110 [08:49] <DavySouth> the game is running now
#111 [08:49] <DavySouth> Thanks for helping
#112 [08:50] <DavySouth> Bye!!
#113 [08:50] * DavySouth [webchat@178.239.158.146.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
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#116 [09:09] * PHCARAMORI [webchat@189.6.222.68] has joined #minecrafthelp
#117 [09:09] <PHCARAMORI> hey
#118 [09:11] <PHCARAMORI> HI, my minecraft keeps crashing when i try to join a server or single player world, There is no error log, as when I checked the logs, it just stops, on changing render distance from 10 to 12.\I have started expiriencing this yesterday, as it was my first time playing in a while.
#119 [09:12] <PHCARAMORI> hi?
#120 [09:15] * zctrix [webchat@178.157.253.19] has joined #minecrafthelp
#121 [09:15] <zctrix> hi i have this problem with minecraft it keeps on saying this
#122 [09:16] <zctrix> Unable to save download. en_pt.json
#123 [09:16] <zctrix> anything i can do?
#124 [09:16] <mattym> ??> zctrix error/download
#125 [09:16] <Absol> zctrix: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#126 [09:16] <mattym> PHCARAMORI, Then dont change that setting.
#127 [09:18] <zctrix> but if i unistall mcfee then what do i have to use as anitvirus?
#128 [09:20] <mattym> Read the page
#129 [09:22] <zctrix> okay i found out what is wrong
#130 [09:24] * NYNJOY [webchat@546A6A9D.cm-12-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#131 [09:26] <PHCARAMORI> +mattym, I already did, still same thing
#132 [09:26] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#133 [09:27] <NYNJOY> I have two accounts on my pc, both are administrator, with the main user i can start and play minecraft, the other account (where minecraft is to be used .....) I get an error message
#134 [09:27] <NYNJOY> Foutgegevens: De beheerder heeft de toegang tot %1 beperkt met deze beleidsregel: %2
#135 [09:27] <NYNJOY> Bestandsnaam op schijf: javaw.exe
#136 [09:27] <mattym> NYNJOY, What is the message?
#137 [09:27] <PHCARAMORI> "Java(TM) Platform Binary has stopped responding."
#138 [09:27] <NYNJOY> Pad: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#139 [09:27] <NYNJOY> Bestaat: file
#140 [09:27] <mattym> PHCARAMORI, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#141 [09:27] <mattym> ??> NYNJOY launcher/jvm
#142 [09:28] <Absol> NYNJOY: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#143 [09:28] <NYNJOY> not running discord
#144 [09:28] <mattym> NYNJOY, Read what was written to you not others
#145 [09:31] <NYNJOY> not unable to locate, it says in dutch (free translation ...) that the administrator has limited access with a rule %2 to file javaw.exe
#146 [09:31] <PHCARAMORI> +mattym , I wasa running discord, turned off overlay and still the same thing happened . (on minecraft 1.13)
#147 [09:31] <mattym> ??> PHCARAMORI launcher/log-txt
#148 [09:31] <Absol> PHCARAMORI: We need to see your full launcher log, which is created in the game directory.
#149 [09:31] <Absol> PHCARAMORI: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#150 [09:32] * Marcusilund [webchat@31-208-96-250.cust.bredband2.com] has joined #minecrafthelp
#151 [09:32] <Marcusilund> hi
#152 [09:32] <Marcusilund> i need help
#153 [09:32] <mattym> NYNJOY, Then you need to make sure you have not set up user or group rules on your computers account.
#154 [09:34] <Marcusilund> when I'm going to download the new version it loads backlenges and it says it could not find java runtime
#155 [09:34] <mattym> ??> Marcusilund launcher/jvm
#156 [09:34] <Absol> Marcusilund: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#157 [09:35] <PHCARAMORI> https://paste.ubuntu.com/p/vsNqxJx3bJ/
#158 [09:36] <mattym> ??> PHCARAMORI win/reinst
#159 [09:36] <Absol> PHCARAMORI: You may need to reinstall the locally installed files that Minecraft puts into place.
#160 [09:36] <Absol> PHCARAMORI: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#161 [09:36] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#162 [09:42] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#163 [09:45] <NYNJOY> i have been checking that, but both the accounts are already administrator? I cannot find any limitations furthermore?
#164 [09:50] * JustAsking [webchat@c-71-58-201-100.hsd1.pa.comcast.net] has joined #minecrafthelp
#165 [09:59] <PHCARAMORI> hi, Absol im back my download took a while because I have very bad internet, but the same issue STILL HAPPENS.
#166 [10:00] <mattym> PHCARAMORI, Get a new log
#167 [10:05] * Marcusilund [webchat@31-208-96-250.cust.bredband2.com] has quit. (Quit: webchat.esper.net)
#168 [10:09] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#169 [10:12] * NYNJOY [webchat@546A6A9D.cm-12-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#170 [10:15] <PHCARAMORI> https://paste.ubuntu.com/p/7v64yWVf68/
#171 [10:15] <NYNJOY> I have the following issue, i have an account with which I install minecraft, then directly start playing, that goes fine. Then I quit the game, start the game (with the just created shoirtcut on the desktop) and then it says (in Dutch) that starting Java has failed, extra info says due to some rule. This is really strange.
#172 [10:16] <NYNJOY> acces is restricted due to a rule for javaw.exe, the file i just installed and run once.
#173 [10:17] <mattym> NYNJOY, Already told you, its a setting on your computer/account. We have no idea what you may have set, you will need to figure it out yourself.
#174 [10:17] <NYNJOY> if i remove the installation completely and install again, I can play again and after quit the javaw.exe error comes up again.
#175 [10:17] <NYNJOY> OK, thanks for the help then.
#176 [10:17] <mattym> PHCARAMORI, And you are not changing that setting yourself?
#177 [10:18] <PHCARAMORI> What setting?
#178 [10:18] <mattym> PHCARAMORI, The view distance
#179 [10:18] * NYNJOY [webchat@546A6A9D.cm-12-3b.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#180 [10:18] <PHCARAMORI> no, i Didnt change it at all
#181 [10:18] <mattym> ??> PHCARAMORI tools/hjt
#182 [10:18] <Absol> PHCARAMORI: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#183 [10:18] <Absol> PHCARAMORI: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#184 [10:23] <PHCARAMORI> https://paste.ubuntu.com/p/DqF9hV4HPd/
#185 [10:23] <mattym> ??> PHCARAMORI av/adwcleaner
#186 [10:23] <Absol> PHCARAMORI: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#187 [10:23] <Absol> PHCARAMORI: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#188 [10:23] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#189 [10:23] <PHCARAMORI> Hi, I have to go now, I will be back in 2-3 hrs....
#190 [10:27] * PHCARAMORI [webchat@189.6.222.68] has quit. (Quit: webchat.esper.net)
#191 [10:27] * minecraftLOLmor [webchat@cpc76238-cosh15-2-0-cust322.6-1.cable.virginm.net] has joined #minecrafthelp
#192 [10:27] <minecraftLOLmor> hi
#193 [10:28] <minecraftLOLmor> i have a question about 1.13 full release on java
#194 [10:31] <minecraftLOLmor> when i went onto a survival world on 1.13 it was super laggy and my game crashed and i tried again and i just could not move like at all please help me out and tell me why this might be lagging alot?!!
#195 [10:36] <minecraftLOLmor> and its also lagging out my laptop
#196 [10:36] * Elsopeen [webchat@eth-east-parth2-46-193-64-32.wb.wifirst.net] has joined #minecrafthelp
#197 [10:38] <Elsopeen> Hello, I'm getting an error "java.lang.IllegalStateException : failed to create a child loop event" similar to https://bugs.mojang.com/browse/MC-34749 except I don't even have an anti-virus
#198 [10:39] <minecraftLOLmor> hi
#199 [10:40] <minecraftLOLmor> do you know why my minecraft 1.13 survival world is lagging out my laptop
#200 [10:40] <minecraftLOLmor> ?
#201 [10:45] * Elsopeen [webchat@eth-east-parth2-46-193-64-32.wb.wifirst.net] has quit. (Quit: webchat.esper.net)
#202 [10:46] * MatternPlayz [webchat@156.40.164.82.customer.cdi.no] has joined #minecrafthelp
#203 [10:46] <MatternPlayz> Hello, im an ooooold minecraft user but i cant remember what mail i used for my account?
#204 [10:49] * Orledov [webchat@193.194.127.218] has joined #minecrafthelp
#205 [10:50] <Orledov> Minecraft Failed To Launch
#206 [10:50] <Orledov> DxDiag: https://paste.ubuntu.com/p/4kgrDHjxvd/
#207 [10:52] * MatternPlayz [webchat@156.40.164.82.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#208 [10:52] * piotrex43 [~piotrex43@79.163.216.86.ipv4.supernova.orange.pl] has joined #minecrafthelp
#209 [10:54] * Frisk [~piotrex43@79.163.232.250.ipv4.supernova.orange.pl] has quit. (Ping timeout: 194 seconds)
#210 [10:58] * Matshall [webchat@pool-108-24-72-91.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#211 [10:59] <Matshall> In my 1.13 version it is not prompting me to download the new textures. What can i do to fix this?
#212 [11:03] <mattym> Matshall, They are not part of the new version.
#213 [11:04] <Matshall> OK, thank you, is there anyway I can get these textures?
#214 [11:05] * mbgchicken [webchat@5e0439d6.bb.isp.sky.com] has joined #minecrafthelp
#215 [11:05] <mbgchicken> hello?]
#216 [11:06] <mattym> Matshall, They are not currently compatible, you will need to wait till the next preview or until they are done.
#217 [11:06] <Matshall> OK, Thank you for your time, I will be sure to look for when they come out.
#218 [11:06] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#219 [11:07] <Andrio> They were distributed as a resource pack for 1.12
#220 [11:07] * Matshall [webchat@pool-108-24-72-91.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#221 [11:09] * Rootziesta [webchat@79.188.34.95.customer.cdi.no] has joined #minecrafthelp
#222 [11:10] <Rootziesta> Hello.
#223 [11:10] <Rootziesta> I need some help with my minecraft.
#224 [11:11] <Rootziesta> every time I try to launch minecraft, the client loads up, then it gets stuck on the Mojang logo for a few minutes
#225 [11:11] <Rootziesta> Then the application just stops working and gives me an error message saying "Java(TM) Platform SE is not responding."
#226 [11:12] <Rootziesta> Could somebody help me with this..?
#227 [11:12] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#228 [11:13] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#229 [11:14] <Rootziesta> Espercorn
#230 [11:17] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#231 [11:17] <Rootziesta> could somebody please help me with this..?
#232 [11:18] * Rootziesta [webchat@79.188.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#233 [11:23] * leocho99 [webchat@190.75.214.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#234 [11:23] <leocho99> hola
#235 [11:25] * Rootziesta [webchat@79.188.34.95.customer.cdi.no] has joined #minecrafthelp
#236 [11:25] <Rootziesta> Is there anyone in here that can help me out? :)
#237 [11:26] * Rootziesta [webchat@79.188.34.95.customer.cdi.no] has quit. (Client Quit)
#238 [11:26] <leocho99> hello
#239 [11:26] <leocho99> hello there is someone to help me
#240 [11:28] * Epoh [webchat@159-253-71-179.static.kc.net.uk] has joined #minecrafthelp
#241 [11:30] <Epoh> I'm unable to download 1.13 when I try it says'Unable to locate the Java run time' any suggestions?
#242 [11:31] * Epoh [webchat@159-253-71-179.static.kc.net.uk] has quit. (Client Quit)
#243 [11:32] <leocho99> asd
#244 [11:32] <leocho99> I have a problem with java 8when entering with java 8 I get the crash report
#245 [11:34] <leocho99> why
#246 [11:36] <leocho99> ok
#247 [11:37] * WoTiFix [webchat@b0ff46f3.bb.sky.com] has joined #minecrafthelp
#248 [11:38] <WoTiFix> hi
#249 [11:38] <WoTiFix> i need help someone plz
#250 [11:38] <leocho99> hello
#251 [11:38] <WoTiFix> hey
#252 [11:38] <leocho99> i need help someone plz
#253 [11:38] <leocho99> what
#254 [11:38] <WoTiFix> i forgot my email for my minecraft account
#255 [11:39] <WoTiFix> and i dont even have access to it anymore
#256 [11:40] <leocho99> I need help with java 8 does not start I get the crash report
#257 [11:41] <tyteen4a03> ??> WoTiFix account/send-email
#258 [11:41] <Absol> WoTiFix: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#259 [11:41] <Absol> WoTiFix: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#260 [11:42] <tyteen4a03> leocho99: give us the crash report:
#261 [11:42] <tyteen4a03> ??> leocho99 paste
#262 [11:42] <Absol> leocho99: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#263 [11:42] <leocho99> ok
#264 [11:42] <leocho99> https://paste.ubuntu.com/p/CJ46prVH6z/
#265 [11:43] <leocho99> this is te https://paste.ubuntu.com/p/CJ46prVH6z/
#266 [11:44] <WoTiFix> ok i will try that
#267 [11:45] <WoTiFix> this is nothing to do with my problem
#268 [11:46] <WoTiFix> i forgot my email and have no access to it
#269 [11:47] <leocho99> someone is helping me with my java problem 8
#270 [11:47] <WoTiFix> ok
#271 [11:48] <WoTiFix> absol i dont have the gift code anymore
#272 [11:48] * WoTiFix [webchat@b0ff46f3.bb.sky.com] has quit. (Quit: webchat.esper.net)
#273 [11:48] <leocho99> absol someone is helping me with my java problem 8
#274 [11:50] <tyteen4a03> ??> leocho99 scold/patience
#275 [11:50] <Absol> leocho99: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#276 [11:51] <Absol> leocho99: In short, your supplications will be answered, in the order in which they are received.
#277 [11:51] <tyteen4a03> leocho99: your GPU is not supported on Windows 10; you can either downgrade to Windows 7, or get a new computer
#278 [11:51] <leocho99> to ok sorry
#279 [11:52] <leocho99> this change me to windows7
#280 [11:53] <leocho99> no other solution
#281 [11:54] <tyteen4a03> leocho99: no
#282 [11:54] <leocho99> aok
#283 [11:54] * adi [webchat@147.234.26.10] has joined #minecrafthelp
#284 [11:56] <adi> ahhhhhhh hello im tring to oper minecraft 1.13 and it doesnt open. it is saying that tzl_tzl.json cant be saved. what do i do?
#285 [11:58] * ByEsteban [webchat@dsl-187-133-20-12-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#286 [11:58] <ByEsteban> hola
#287 [11:58] <tyteen4a03> ??> adi tools/hjt
#288 [11:58] <Absol> adi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#289 [11:58] <Absol> adi: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#290 [11:58] <ByEsteban> hola
#291 [11:58] * Frod_P [webchat@pool-108-27-221-183.nycmny.fios.verizon.net] has joined #minecrafthelp
#292 [11:58] <Frod_P> hello
#293 [11:58] <Frod_P> vsauce
#294 [11:58] <Frod_P> uhhh
#295 [11:59] * Frod_P [webchat@pool-108-27-221-183.nycmny.fios.verizon.net] has quit. (Client Quit)
#296 [11:59] <ByEsteban> Hi, i have problems with my realm
#297 [12:00] <ByEsteban> ?
#298 [12:01] <ByEsteban> HELLOU
#299 [12:01] * ByEsteban [webchat@dsl-187-133-20-12-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#300 [12:02] * AGENT_P [webchat@dsl-187-133-20-12-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#301 [12:02] <AGENT_P> hello can someone help me?
#302 [12:03] <AGENT_P> I have a problem in my realm, it say that feed players is temporaly disbled
#303 [12:04] <AGENT_P> Aslo i can´t see my guests nicks and their activity
#304 [12:22] * Webchat_94378 [webchat@70-233-105-52.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#305 [12:22] * Webchat_94378 [webchat@70-233-105-52.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
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#307 [12:33] * DaMelon [webchat@5ac2dd48.bb.sky.com] has joined #minecrafthelp
#308 [12:33] <DaMelon> Sup
#309 [12:34] <DaMelon> I need help launching Minecraft
#310 [12:34] * DaMelon [webchat@5ac2dd48.bb.sky.com] has quit. (Client Quit)
#311 [12:40] * zctrix [webchat@178.157.253.19] has quit. (Quit: webchat.esper.net)
#312 [12:41] * DaMelon [webchat@5ac2dd48.bb.sky.com] has joined #minecrafthelp
#313 [12:41] <DaMelon> Hello
#314 [12:42] <DaMelon> Ummm
#315 [12:42] <DaMelon> I need help launching Minecraft
#316 [12:44] * markuss232 [webchat@192-0-252-85.cpe.teksavvy.com] has joined #minecrafthelp
#317 [12:46] * tjjjj [webchat@ool-18b923bd.dyn.optonline.net] has joined #minecrafthelp
#318 [12:47] <tjjjj> what should I do if it says unable to save download.... when im starting up the game
#319 [12:48] <yuken_> tjjjj, are you running a windows machine?
#320 [12:49] * markuss232 is now known as mark
#321 [12:51] <tjjjj> yes it said to remove bytefence is that safe
#322 [12:52] <mark> Hi, I'm having trouble logging in to a server I have set up on Ubuntu. I'm getting a constant error that the authentication servers are down. I have confirmed I can ping the auth servers from the server and have also disabled the server firewall but the problem persists. I can't think of anything else I can try to address the issue, and I am wonder
#323 [12:52] <mark> ing if my IP address ended up on Mojang's blacklist somehow, is there any way to check?
#324 [12:53] <mattym> mark, Do you have more than just Java 8 installed on that machine?
#325 [12:53] <tjjjj> ok thanks
#326 [12:54] <DaMelon> Hi
#327 [12:55] <DaMelon> I need help
#328 [12:55] <DaMelon> someone pleeeeeeeessseeeeee
#329 [12:55] <mark> mattym Yeah, I think so. I am running the server via AMP (https://cubecoders.com/AMP), but if I check `java -version` it comes up as OpenJDK 10
#330 [12:55] <mattym> DaMelon, Explain the issue.
#331 [12:56] <DaMelon> so i try opening minecraft
#332 [12:56] <DaMelon> but its just stuck on the mojang screen
#333 [12:56] <mattym> mark, Yeah, having other versions currently messes with the certificates, let me get you the link the last person with that issues used to fix it.
#334 [12:59] <mark> mattym Thank you!
#335 [12:59] <mattym> mark, https://www.reddit.com/r/Minecraft/comments/8hih03/trouble_setting_up_server_on_ubuntu_1804/e182gop
#336 [12:59] <mattym> mark, That link should have the instructions on how to do it if you run into any issues.
#337 [13:00] <mattym> mark, You may additionally (after removing 10 and reinstalling Java 8) need to do a sudo apt-get install ca-certificates-java followed by sudo update-ca-certificates -f
#338 [13:00] <mark> mattym Thanks so much, would have taken me forever to find that on my own. Cheers!
#339 [13:00] <yuken_> Why are there so many issues with Java 10? When I installed my Linux setup, I went to the most recent, 10, and MC didn't even work, so I had to go to 9 :o
#340 [13:01] <mattym> yuken_, The game does not officially work with anything above Java 8 currently, it doesnt account for changes made in those versions.
#341 [13:03] <DaMelon> Help please
#342 [13:03] <mattym> DaMelon, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#343 [13:04] <DaMelon> dont have discord
#344 [13:04] <DaMelon> or had it but saw no real use to it as im a loner
#345 [13:05] <mattym> DaMelon, Did you completely remove it then?
#346 [13:05] <DaMelon> yep
#347 [13:05] * e_l1997 [~quassel@37.250.110.138.bredband.tre.se] has joined #minecrafthelp
#348 [13:05] <mattym> ??> DaMelon launcher/log-txt
#349 [13:05] <Absol> DaMelon: We need to see your full launcher log, which is created in the game directory.
#350 [13:05] <Absol> DaMelon: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#351 [13:06] <DaMelon> ok i'll try
#352 [13:07] <DaMelon> cant i just go to the the .minecraft folder and get to the launcher log that way?
#353 [13:07] <mattym> DaMelon, As long as you know how to get there, yes
#354 [13:07] <DaMelon> ok
#355 [13:09] <DaMelon> ummm i have launcher_log.txt and launcher_log.json
#356 [13:10] <DaMelon> im just gonna send both
#357 [13:12] <mattym> DaMelon, Just the .txt
#358 [13:12] * adi [webchat@147.234.26.10] has quit. (Quit: webchat.esper.net)
#359 [13:12] <DaMelon> ok
#360 [13:13] <DaMelon> https://paste.ubuntu.com/p/mbkpDVX74N/
#361 [13:13] <DaMelon> there u go
#362 [13:14] <mattym> ??> DaMelon win/reinst
#363 [13:14] <Absol> DaMelon: You may need to reinstall the locally installed files that Minecraft puts into place.
#364 [13:14] <Absol> DaMelon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#365 [13:16] <DaMelon> it looks like an awful lot to delete
#366 [13:16] <mattym> DaMelon, The game will replace everything it needs.
#367 [13:17] <DaMelon> ok
#368 [13:17] <DaMelon> Thank you very much!
#369 [13:28] * DaMelon [webchat@5ac2dd48.bb.sky.com] has quit. (Quit: webchat.esper.net)
#370 [13:31] * MEC [webchat@98.124.117.146] has joined #minecrafthelp
#371 [13:32] * Nodey [webchat@88-104-101-209.dynamic.dsl.as9105.com] has joined #minecrafthelp
#372 [13:33] <MEC> so im on mc java and every time i load a world or server the game crashes any ideas?
#373 [13:33] <Nodey> What operating system are you on?
#374 [13:33] <MEC> win 8
#375 [13:33] <mattym> ??> MEC launcher/log-txt
#376 [13:33] <Absol> MEC: We need to see your full launcher log, which is created in the game directory.
#377 [13:33] <Absol> MEC: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#378 [13:36] <Nodey> So I'm trying to run MC server 1.13 on a Debian 9.4.0 non-gui VPS. Thing is, everytime I load it just stops spawning areas and shuts down. Latest Java and JDK installed, tried memory size differences, pretty much most. Even tried installing the systemd MC services they provide on the wikia with no luck on booting still. Any help? Output of my launc
#379 [13:36] <Nodey> h: https://paste.ubuntu.com/p/JVgrN5wFCH/
#380 [13:37] <mattym> Nodey, Is Java 8 the only java on the system?
#381 [13:38] <Nodey> Yeah, I checked for conflicting versions, none
#382 [13:38] <Nodey> System didn't have it installed before I did it today.
#383 [13:38] <Nodey> I can't find anything relating to this online.
#384 [13:39] <MEC> https://paste.ubuntu.com/p/nBV3vJQSBW/ here is my log
#385 [13:39] <mattym> Nodey, Have you tried just cleaning out the server folder, and starting from the start?
#386 [13:40] <Nodey> Yeah, done that about 3 times too.
#387 [13:40] <mattym> MEC, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#388 [13:42] <MEC> okay its loading now
#389 [13:42] * DaMelon [webchat@5ac2dd48.bb.sky.com] has joined #minecrafthelp
#390 [13:42] <DaMelon> Hi Im back
#391 [13:42] <DaMelon> lol
#392 [13:42] * Legoteam543 [webchat@071-076-020-061.res.spectrum.com] has joined #minecrafthelp
#393 [13:42] <Nodey> Wb
#394 [13:42] * Horserider3221 [webchat@c-68-81-148-206.hsd1.pa.comcast.net] has joined #minecrafthelp
#395 [13:42] <DaMelon> i need help please
#396 [13:43] <Nodey> Whats up
#397 [13:43] <Horserider3221> I need help
#398 [13:43] <Legoteam543> same here
#399 [13:43] <DaMelon> Me too
#400 [13:43] <Nodey> Loool
#401 [13:43] <mattym> DaMelon, Same issue or something new?
#402 [13:43] <Horserider3221> My minecraft won't start up
#403 [13:43] <DaMelon> same issue
#404 [13:43] <Nodey> Legoteam543 wassup
#405 [13:43] <mattym> Horserider3221, Explain the problem.
#406 [13:43] <Legoteam543> when i click the play button for 1.13 when it brings me to the minecraft menu it instantly crashes
#407 [13:43] <Horserider3221> I keep "repairing" it but it won't work
#408 [13:43] <Horserider3221> Same
#409 [13:44] <mattym> If you are running Discord, disable the Overly feature in Discord, then run the game again.
#410 [13:44] <Horserider3221> I'm not running discord
#411 [13:44] <mattym> ??> Horserider3221 launcher/log-txt
#412 [13:44] <DaMelon> matty i feel sorry for u xD
#413 [13:44] <Absol> Horserider3221: We need to see your full launcher log, which is created in the game directory.
#414 [13:44] <Absol> Horserider3221: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#415 [13:44] <MEC> +mattym, so it worked and now it says "Can't keep up! Is the server overloaded? Running 21906ms or 438 ticks behind"
#416 [13:44] <Horserider3221> Ok
#417 [13:44] <DaMelon> but its the same problem
#418 [13:44] <Legoteam543> nvm fixed it
#419 [13:44] <mattym> DaMelon, Did you install anything extra into the game, because before there was an extra file, that the reinstall should have fixed.
#420 [13:44] * Legoteam543 [webchat@071-076-020-061.res.spectrum.com] has quit. (Client Quit)
#421 [13:45] <DaMelon> nope
#422 [13:45] <mattym> ??> MEC win/dxdiag
#423 [13:45] <Absol> MEC: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#424 [13:46] <MEC> +mattym, it says it in the game output log
#425 [13:46] <mattym> MEC, I know
#426 [13:46] <DaMelon> and now i have minecraft just hanging round in the background
#427 [13:46] <mattym> DaMelon, Can you get me a new copy of the launcher log.
#428 [13:46] <Horserider3221> Whenever I try to launch it, it says, "Unable to locate the Java runtime."
#429 [13:47] <DaMelon> sure
#430 [13:47] <mattym> ??> Horserider3221 launcher/jvm
#431 [13:47] <Absol> Horserider3221: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#432 [13:47] <DaMelon> can u give me the link so i can do it cus i kinda closed it
#433 [13:47] * manoman [webchat@cpe-104-231-54-159.cinci.res.rr.com] has joined #minecrafthelp
#434 [13:47] <mattym> ??> DaMelon paste
#435 [13:47] * manoman [webchat@cpe-104-231-54-159.cinci.res.rr.com] has quit. (Client Quit)
#436 [13:47] <Absol> DaMelon: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#437 [13:47] <DaMelon> thx
#438 [13:49] <DaMelon> https://paste.ubuntu.com/p/yh3GYtkyjz/
#439 [13:50] <Horserider3221> How do I restart it?
#440 [13:50] <MEC> +mattym, https://paste.ubuntu.com/p/PHH27r6kyJ/
#441 [13:50] <mattym> Horserider3221, Close it then re-run it
#442 [13:50] <Horserider3221> ok thanks
#443 [13:50] <mattym> DaMelon, Are you sure you cleared everything except saves out of the .minecraft folder?
#444 [13:51] <mattym> MEC, Download and Install the file from this page https://www.geforce.com/drivers/results/135677
#445 [13:51] <DaMelon> yeah and when everything except the saves folder was gone some folders like the assets, logs etc. came back
#446 [13:52] <mattym> DaMelon, The game is still picking up an extra file somewhere, and thats the only thing that seems wrong.
#447 [13:52] <DaMelon> could it be some mods i downloaded a couple of months ago
#448 [13:53] <DaMelon> though they're not actually running
#449 [13:53] <mattym> DaMelon, Did you delete them form the folder?
#450 [13:53] <DaMelon> yeah
#451 [13:53] <DaMelon> they are in another folder i created on my desktop
#452 [13:54] <DaMelon> i called it mm short for minecraft mods
#453 [13:54] <mattym> DaMelon, Well its still picking one of them up, are you using the vanilla Latest Release launcher profile?
#454 [13:54] <DaMelon> yep
#455 [13:55] <mattym> ??> DaMelon tools/hjt
#456 [13:55] <Absol> DaMelon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [13:55] <Absol> DaMelon: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [13:55] <DaMelon> ok i'll try
#459 [13:56] <DaMelon> umm btw the mojang loading screen thing is in the background and i cant close it
#460 [13:56] <DaMelon> maybe that's a problem?
#461 [13:56] <mattym> DaMelon, Not for now
#462 [13:56] <DaMelon> ok
#463 [13:57] <DaMelon> so i opened it as administrator and the launcher came up
#464 [13:58] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#465 [13:58] <DaMelon> i really dont understand sorry
#466 [13:59] <mattym> DaMelon, Its not talking about the launcher, check the first line of the instructions.
#467 [13:59] <DaMelon> do a system scan and save a log file?
#468 [13:59] <DaMelon> yeah i opened it as administrator and the launcherloaded up
#469 [14:00] <DaMelon> oh wait
#470 [14:00] <DaMelon> i missed something
#471 [14:00] <DaMelon> sorry
#472 [14:00] <mattym> DaMelon, Ok, take your time, I need to step away for a few.
#473 [14:02] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#474 [14:04] <DaMelon> +mattym https://paste.ubuntu.com/p/DHWJzjq59G/
#475 [14:05] * MEC [webchat@98.124.117.146] has quit. (Quit: webchat.esper.net)
#476 [14:06] * kutay [webchat@88.241.42.16.dynamic.ttnet.com.tr] has joined #minecrafthelp
#477 [14:06] <kutay> will not open
#478 [14:10] <DaMelon> https://paste.ubuntu.com/p/DHWJzjq59G/
#479 [14:11] * MEC [webchat@98.124.117.146] has joined #minecrafthelp
#480 [14:15] * Brett [webchat@172.78.120.68] has joined #minecrafthelp
#481 [14:15] <MEC> +mattym, it also says in the output log "Skipping bad option: lastServer:"
#482 [14:16] * Gideon [webchat@c-68-57-2-12.hsd1.tn.comcast.net] has joined #minecrafthelp
#483 [14:16] <Gideon> Hello
#484 [14:16] * lilbigmouth [webchat@054510a7.skybroadband.com] has joined #minecrafthelp
#485 [14:16] <Gideon> My minecraft launcher will open but literally just won't show up on the screen when I click it
#486 [14:16] <Gideon> Like its on another monitor that I don't have or something
#487 [14:16] <DaMelon> matty
#488 [14:17] <DaMelon> matty
#489 [14:17] <DaMelon> please
#490 [14:17] <Gideon> Hello?
#491 [14:17] <mattym> ??> DaMelon av/adwcleaner
#492 [14:17] <Absol> DaMelon: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#493 [14:17] <Absol> DaMelon: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#494 [14:17] <Brett> Unable to locate the Java runtime.
#495 [14:17] * Phcaramori [webchat@189.6.222.68] has joined #minecrafthelp
#496 [14:18] <lilbigmouth> Hi all, friend is hosting a private dedicated server and can connect to it. I can see the server, enter it briefly, but then I get "Connection Lost - Timed out". Any ideas?
#497 [14:18] <Gideon> Can anyone help me?
#498 [14:18] <mattym> ??> Brett launcher/jvm
#499 [14:18] <Absol> Brett: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#500 [14:18] * Webchat_70920 [webchat@173-170-148-99.res.bhn.net] has joined #minecrafthelp
#501 [14:18] <mattym> Gideon, explain the problem
#502 [14:18] <Webchat_70920> my minecraft goes to the mojang screen but never lloads
#503 [14:18] <Gideon> I open the minecraft launcher, and can hover over it, it is open but when I click on it, its like its on another desktop I don't have
#504 [14:18] <Webchat_70920> loads*
#505 [14:18] <mattym> lilbigmouth, Usually just means your network is having trouble reaching the server, have you tried restarting your modem/router?
#506 [14:19] <Phcaramori> Hi, im back, and I think I was talking to @Absol , about me not being able to start a game. I had just made a full malware bytes scan. He told me to come back when that is done, now what?
#507 [14:19] <lilbigmouth> mattym will try now, ty.
#508 [14:19] <mattym> Gideon, Hold down Shift, then right click the Minecraft icon on the taskbar, select Maximize
#509 [14:19] <mattym> Phcaramori, Try running the game again.
#510 [14:19] <Gideon> Oh
#511 [14:19] <Gideon> That opened it
#512 [14:19] <Gideon> Thanks
#513 [14:20] <Gideon> Weird that it's like that.
#514 [14:20] <Phcaramori> +mattym alrady did
#515 [14:20] <Phcaramori> still same thing
#516 [14:20] <mattym> Gideon, Had you had another display attached at some point?
#517 [14:20] <mattym> Webchat_70920, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#518 [14:21] <Gideon> Yes I had, yesterday I had another monitor connected but not anymore
#519 [14:21] * MEC [webchat@98.124.117.146] has quit. (Quit: webchat.esper.net)
#520 [14:21] <Gideon> And I deleted all new desktops
#521 [14:21] <Gideon> So, there is no where else it could have been
#522 [14:21] <mattym> Phcaramori, Can you get a new HJT log report, let me know if you need the instructions again
#523 [14:21] <mattym> Gideon, even if you remove the display, sometimes it will still try to open there.
#524 [14:21] <Webchat_70920> I am not running discord
#525 [14:21] <mattym> ??> Webchat_70920 launcher/log-txt
#526 [14:21] <Absol> Webchat_70920: We need to see your full launcher log, which is created in the game directory.
#527 [14:21] <Absol> Webchat_70920: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#528 [14:21] <Phcaramori> +mattym https://paste.ubuntu.com/p/hcqWnPCT5s/
#529 [14:22] * lilbigmouth [webchat@054510a7.skybroadband.com] has quit. (Quit: webchat.esper.net)
#530 [14:22] <Gideon> Weird, thank you. No other program was giving me trouble like that so I didn't know what was wrong, I didn't know that simple macro with shift though, thank you for your help
#531 [14:22] * DaMelon [webchat@5ac2dd48.bb.sky.com] has quit. (Quit: webchat.esper.net)
#532 [14:22] <mattym> Phcaramori, Not that log
#533 [14:22] * Gideon [webchat@c-68-57-2-12.hsd1.tn.comcast.net] has quit. (Quit: webchat.esper.net)
#534 [14:22] <mattym> ??> Phcaramori tools/hjt
#535 [14:22] <Absol> Phcaramori: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#536 [14:22] <Absol> Phcaramori: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#537 [14:23] * Brett [webchat@172.78.120.68] has quit. (Quit: webchat.esper.net)
#538 [14:23] <Webchat_70920> https://paste.ubuntu.com/p/k3XPZphGF5/
#539 [14:24] <mattym> Webchat_70920, Try reading the instructions again.
#540 [14:25] * lilbigmouith [webchat@054510a7.skybroadband.com] has joined #minecrafthelp
#541 [14:25] * lilbigmouith is now known as lilbigmouth
#542 [14:26] <lilbigmouth> mattym no luck :(
#543 [14:26] <Webchat_70920> https://paste.ubuntu.com/p/3VbXD55MD2/
#544 [14:26] <mattym> ??> lilbigmouth tools/hjt
#545 [14:26] <Absol> lilbigmouth: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#546 [14:26] <Absol> lilbigmouth: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#547 [14:27] <mattym> Webchat_70920, Are you sure you dont have Discord running?
#548 [14:27] <Webchat_70920> I dont
#549 [14:27] <mattym> Webchat_70920, Do you have either Razer Synapse or Cortex installed?
#550 [14:27] <Webchat_70920> Not that i know of
#551 [14:27] <mattym> ??> Webchat_70920 tools/hjt
#552 [14:27] <Absol> Webchat_70920: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#553 [14:28] <Absol> Webchat_70920: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#554 [14:29] <Phcaramori> Absol https://paste.ubuntu.com/p/vmCFhdcVh5/
#555 [14:29] <lilbigmouth> mattym https://paste.ubuntu.com/p/rdjJJ5nFyQ/
#556 [14:29] <mattym> Phcaramori, Ok, the problem that was there seems to have been cleared out.
#557 [14:29] <mattym> ??> Phcaramori win/dxdiag
#558 [14:29] <Absol> Phcaramori: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#559 [14:30] <AubreyPaige> What application minecraft?
#560 [14:30] <mattym> AubreyPaige, No, read all the instructions that were written
#561 [14:32] <Phcaramori> +mattym here ya go https://paste.ubuntu.com/p/7bYQR9zKGk/
#562 [14:32] * Bill [webchat@ip-64-134-180-13.public.wayport.net] has joined #minecrafthelp
#563 [14:32] <mattym> lilbigmouth, Yeah, not seeing any programs that would cause an issue. So unfortunately that means it is likely to be an issue with your network connection, or the connection between you and the server, neither of which are something you can fix.
#564 [14:32] * DaMelon [webchat@5ac2dd48.bb.sky.com] has joined #minecrafthelp
#565 [14:32] <Bill> unable to locate java runtime??
#566 [14:32] <DaMelon> Hi im back
#567 [14:32] <lilbigmouth> mattym does that mean it could be server side?
#568 [14:33] <mattym> Phcaramori, Try the instructions listed for Razer Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#569 [14:33] <Bill> someone help please!!
#570 [14:33] <mattym> lilbigmouth, Possibly. Possibly something on neither your or the server end.
#571 [14:33] <mattym> ??> Bill launcher/jvm
#572 [14:33] <Absol> Bill: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#573 [14:33] <DaMelon> +mattym i done it
#574 [14:33] <mattym> DaMelon, Try running the game agian.
#575 [14:33] <DaMelon> ok
#576 [14:34] <Phcaramori> mattym, must be a new update or something cus I always played with synapse but... ok
#577 [14:35] <lilbigmouth> mattym thank you for your time, much appreciated :)
#578 [14:35] <AubreyPaige> https://paste.ubuntu.com/p/sVQqMcCjBz/
#579 [14:35] <Bill> Absol Heck yeah!!
#580 [14:35] * Bill [webchat@ip-64-134-180-13.public.wayport.net] has quit. (Client Quit)
#581 [14:35] * Bill [webchat@ip-64-134-180-13.public.wayport.net] has quit. (Client Quit)
#582 [14:35] * lilbigmouth [webchat@054510a7.skybroadband.com] has left #minecrafthelp
#583 [14:36] <mattym> AubreyPaige, Ok, two steps you need to take. First uninstall Bytefence from the computer.
#584 [14:36] <AubreyPaige> ok
#585 [14:36] <mattym> AubreyPaige, Let me know once you have that removed.
#586 [14:38] <Phcaramori> hi
#587 [14:38] <Phcaramori> Razers gone now what?
#588 [14:38] <DaMelon> +mattym IT WORKED thank you!
#589 [14:38] <mattym> Phcaramori, Did you also check for the settings mentioned in that article?
#590 [14:41] <AubreyPaige> +mattym I cant find ByteFence in my downloads or anywhere to delete it from
#591 [14:42] <mattym> AubreyPaige, From the Control Panel
#592 [14:44] * DinDoom [webchat@37.131.56.245] has joined #minecrafthelp
#593 [14:46] <Phcaramori> hey, i cant fine the _JAVA_OPTIONS=- in the Enviroment variables
#594 [14:46] * DinDoom [webchat@37.131.56.245] has quit. (Client Quit)
#595 [14:46] <mattym> Phcaramori, Ok, if its not there, then try the game again
#596 [14:47] <AubreyPaige> It is being uninstalled right now
#597 [14:47] <mattym> AubreyPaige, Alright let me know when its done.
#598 [14:48] <Phcaramori> nope, still there....
#599 [14:48] <AubreyPaige> ok
#600 [14:48] * Iroby [webchat@c-76-118-224-216.hsd1.ma.comcast.net] has joined #minecrafthelp
#601 [14:48] <Iroby> Hey i need help with migrating my account
#602 [14:48] <Phcaramori> JAVA(TM) PLATFORM BINARY is not responding
#603 [14:48] <mattym> Iroby, What problem are you having with doing so.
#604 [14:49] <Iroby> Ive tried so many times but I got the Legacy Account about 5-6 years ago and I don't know if I remember the email or if the email account has been deleted
#605 [14:49] <mattym> Phcaramori, Have you tried loading a different world?
#606 [14:49] <mattym> Iroby, What is the ingame username?
#607 [14:49] <Iroby> Iroby
#608 [14:50] <mattym> ??> Iroby account/send-email
#609 [14:50] <Absol> Iroby: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#610 [14:50] <Absol> Iroby: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#611 [14:51] <AubreyPaige> It has finished
#612 [14:51] <mattym> ??> AubreyPaige av/adwcleaner
#613 [14:51] <Absol> AubreyPaige: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#614 [14:51] * Xx_Your_Zaya_xX [webchat@46.71.171.219] has joined #minecrafthelp
#615 [14:51] <Absol> AubreyPaige: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#616 [14:51] * W1lliam [webchat@ip565f88ee.direct-adsl.nl] has quit. (Quit: webchat.esper.net)
#617 [14:52] <AubreyPaige> ok
#618 [14:52] <Iroby> The problem is I dont have my Transaction ID or my original account email.
#619 [14:52] <Xx_Your_Zaya_xX> Hi
#620 [14:52] <Xx_Your_Zaya_xX> I have a problem with TLauncher i am playing about 3 minutes and then launcher is closing by excited code 1 can you help me?
#621 [14:52] <Phcaramori> +mattym
#622 [14:52] <Phcaramori> nope
#623 [14:52] <mattym> Iroby, Have you tried to find the ID?
#624 [14:52] <Phcaramori> still stops responding
#625 [14:52] <mattym> ??> Iroby account/trans-id
#626 [14:52] <Absol> Iroby: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#627 [14:52] * esper_gvxgcu [Mibbit@66.87.191.250] has joined #minecrafthelp
#628 [14:52] * Absol kicked esper_gvxgcu from #minecrafthelp (Reason: sper_gvxgcu :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#629 [14:53] <mattym> Xx_Your_Zaya_xX, We dont support 3rd party launchers.
#630 [14:53] <Iroby> Yes but I'm not sure what email it is on or if it is on one of my emails or one of my mothers seeing how I was young when we bought the game
#631 [14:53] <mattym> Iroby, Try filling out the form without it and see what they say.
#632 [14:53] <Iroby> Okay
#633 [14:53] * AubreyPaige [webchat@173-170-148-99.res.bhn.net] has quit. (Quit: webchat.esper.net)
#634 [14:54] <Xx_Your_Zaya_xX> +mattym what?
#635 [14:54] <mattym> Phcaramori, Can you get me another new launcher_log
#636 [14:54] <mattym> Xx_Your_Zaya_xX, We don't support 3rd party launchers.
#637 [14:54] <Xx_Your_Zaya_xX> i dont understand -_-
#638 [14:55] <Xx_Your_Zaya_xX> what can i do with code 1?
#639 [14:55] <mattym> Xx_Your_Zaya_xX, Stop using TLauncher.
#640 [14:55] <Xx_Your_Zaya_xX> mmmm.....
#641 [14:55] <Xx_Your_Zaya_xX> and what can i usE?
#642 [14:55] <mattym> Xx_Your_Zaya_xX, The official launcher.
#643 [14:56] <Xx_Your_Zaya_xX> where can i download that?
#644 [14:56] <mattym> Xx_Your_Zaya_xX, From your account page on mojang.com
#645 [14:56] <Xx_Your_Zaya_xX> that is free?
#646 [14:56] <mattym> Xx_Your_Zaya_xX, No
#647 [14:56] <Xx_Your_Zaya_xX> how much?
#648 [14:56] <Xx_Your_Zaya_xX> that is
#649 [14:57] <mattym> Xx_Your_Zaya_xX, https://minecraft.net
#650 [14:58] <Xx_Your_Zaya_xX> there is no another way? :(
#651 [14:58] <mattym> Xx_Your_Zaya_xX, Nope, you need to own Minecraft to play Minecraft.
#652 [14:58] <Phcaramori> https://paste.ubuntu.com/p/cqj7trFJGQ/
#653 [14:59] <Phcaramori> .2
#654 [15:01] * Guitar_Hero [webchat@cpc1-mort8-2-0-cust420.19-2.cable.virginm.net] has joined #minecrafthelp
#655 [15:01] <Guitar_Hero> hello/
#656 [15:01] <Guitar_Hero> ?
#657 [15:01] <mattym> Phcaramori, Just to check, you have done all of the following right: adwcleaner, reinstall game(clear .minecraft)
#658 [15:02] <Guitar_Hero> hello? anyone there?
#659 [15:02] <Guitar_Hero> can anyone see this?
#660 [15:02] <mattym> Guitar_Hero, Explain what you need help with.
#661 [15:03] <Guitar_Hero> my game keeps crashing right before i join a game
#662 [15:03] <mattym> Guitar_Hero, Exactly what happens.
#663 [15:03] <Guitar_Hero> java tm binary platform has stopped working
#664 [15:03] <Phcaramori> YAY WE HAVE THE SAME ISSUE
#665 [15:03] <Phcaramori> GOOD LUCK
#666 [15:03] <Phcaramori> +mattym, yes I did all that, and cleared rrazer synapse
#667 [15:03] <mattym> ??> Guitar_Hero launcher/log-txt
#668 [15:03] <Absol> Guitar_Hero: We need to see your full launcher log, which is created in the game directory.
#669 [15:03] <Absol> Guitar_Hero: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#670 [15:04] * Troubles [webchat@213-216-254-231.bb.dnainternet.fi] has joined #minecrafthelp
#671 [15:04] <mattym> Phcaramori, And the same was happening on a completely different world right?
#672 [15:05] * Stiklikegiant [webchat@c-73-174-19-17.hsd1.pa.comcast.net] has joined #minecrafthelp
#673 [15:05] <Phcaramori> yes, and servers too
#674 [15:05] <Guitar_Hero> absol, all of its contents? theres fucktons
#675 [15:05] <Absol> Guitar_Hero: Please keep it civil
#676 [15:05] <mattym> Guitar_Hero, Yes
#677 [15:06] <Troubles> Hello! i have this problem, when i try to open minecraft, i just get a black screen and the a crash. i can open the launcher no problem, but when i click play, that black screen thing happens. What should i do ?
#678 [15:06] <mattym> ??> Troubles win/dxdiag
#679 [15:06] <Absol> Troubles: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#680 [15:06] <Troubles> okay thanks a lot
#681 [15:07] <Stiklikegiant> Hello, having trouble since the aqautic update. My game file has been in use for 4 years now. Lately, it had a slight lag every now and then. Since the update though, the game lags about 20 seconds in and then becomes unplayable with a freeze/un freeze state and then ultimately crashes. I tried a new world file and that world plays fine. Any h
#682 [15:07] <Stiklikegiant> elp is appreciated!
#683 [15:08] <mattym> Phcaramori, Go into the .minecraft folder, open the options file, then copy the info from there to the paste site and get the link.
#684 [15:08] <Phcaramori> +mattym, what next?
#685 [15:08] <mattym> Stiklikegiant, When you first opened that world on the new version, did you let it do the optimization?
#686 [15:08] <Phcaramori> oh srry didnt see that
#687 [15:09] <Stiklikegiant> I don't remember clicking that option on particular, it just said "joining worlds" or something and opened a new world file.
#688 [15:09] <Guitar_Hero> omg its so hard to copy all of it, is there are shortcut?
#689 [15:09] * M1 [webchat@145.sub-174-224-6.myvzw.com] has joined #minecrafthelp
#690 [15:10] <Guitar_Hero> hello?
#691 [15:10] <Guitar_Hero> is there an easier way to copy it?
#692 [15:10] <mattym> Guitar_Hero, Ctrl + A to select all Ctrl+ C to copy
#693 [15:10] <Guitar_Hero> ty
#694 [15:10] <mattym> Stiklikegiant, It would have asked the first time you wanted to open an old world, would have had a button to Backup and Load.
#695 [15:11] <Stiklikegiant> Yes, I chose backup and load.
#696 [15:11] * M1 [webchat@145.sub-174-224-6.myvzw.com] has quit. (Client Quit)
#697 [15:11] <mattym> Stiklikegiant, Then you may just need to see if its resolved in a future patch.
#698 [15:12] <Stiklikegiant> OK, thanks. I kind of figured as nothing else changed. And I have no mods or anything.
#699 [15:12] <Guitar_Hero> paste bin doesnt seem to be working
#700 [15:12] <Guitar_Hero> i cant paste it into it
#701 [15:12] <mattym> Guitar_Hero, It should have no problem working.
#702 [15:12] <Phcaramori> mattym , I cant find that "options" file in . minecraft
#703 [15:12] <mattym> Phcaramori, options.txt ?
#704 [15:13] <Guitar_Hero> im telling you, its not letting me paste it
#705 [15:13] * thelounge40 [webchat@72-160-155-223.dyn.centurytel.net] has joined #minecrafthelp
#706 [15:13] <Guitar_Hero> got it!
#707 [15:14] <Phcaramori> only see some folders and: Launcher_log Launcher_profiles.json and usercashe.json
#708 [15:14] <Guitar_Hero> i think ive done it
#709 [15:14] <mattym> Phcaramori, Did you change the game directory?
#710 [15:14] <Guitar_Hero> what next?
#711 [15:14] <mattym> Guitar_Hero, We need the link to it.
#712 [15:15] <Guitar_Hero> shall i paste it here?
#713 [15:15] <mattym> Guitar_Hero, Yes
#714 [15:15] <Guitar_Hero> https://paste.ubuntu.com/p/xQxB6QgP4V/
#715 [15:15] <Phcaramori> nope..
#716 [15:15] <Phcaramori> just didnt touch anything...
#717 [15:16] <mattym> Phcaramori, Start the launcher, go into options, change a setting, then check the folder again
#718 [15:16] <Phcaramori> WAIT
#719 [15:17] <Phcaramori> I JUST WENT BACK ON MY MINECRAFT AND WAS IN A GAME.... HUH
#720 [15:17] * thelounge40 [webchat@72-160-155-223.dyn.centurytel.net] has quit. (Client Quit)
#721 [15:17] <Phcaramori> well...
#722 [15:17] * Iroby [webchat@c-76-118-224-216.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#723 [15:17] <Guitar_Hero> y'all still here?
#724 [15:17] <mattym> Guitar_Hero, Yes, just be patient
#725 [15:17] <Phcaramori> and multiplayer still works
#726 [15:17] <Guitar_Hero> k
#727 [15:18] * Ged [webchat@x4db30eb9.dyn.telefonica.de] has joined #minecrafthelp
#728 [15:18] <Ged> Help my Minecraft does not work
#729 [15:18] <mattym> ??> Guitar_Hero win/reinst
#730 [15:18] <Absol> Guitar_Hero: You may need to reinstall the locally installed files that Minecraft puts into place.
#731 [15:18] <Absol> Guitar_Hero: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#732 [15:18] <Phcaramori> THANK YOU SO MUCH mattym
#733 [15:18] <Ged> if i try to download the 1.12.2 it stucks at the langs
#734 [15:18] <mattym> Guitar_Hero, After doing the instructions from Absol, tst the game on the current version in single player.
#735 [15:19] <mattym> ??> Ged error/download
#736 [15:19] <Absol> Ged: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#737 [15:19] <Ged> no i just install a new .minecraft folder
#738 [15:19] * adrianninja0 [webchat@cpe-172-250-38-81.socal.res.rr.com] has joined #minecrafthelp
#739 [15:19] <Ged> and it stucks in the lang
#740 [15:19] <mattym> Ged, Read the info Absol gave you.
#741 [15:20] <Ged> here https://paste.ubuntu.com/p/xXJRzfyPxz/
#742 [15:20] <mattym> Ged, For the last time, read the info Absol gave you.
#743 [15:20] <adrianninja0> Having an issue with Minecraft 1.13 where it gets stuck at the launch screen. Constantly not responding.
#744 [15:21] <Guitar_Hero> delete EVERTHING?
#745 [15:21] <mattym> adrianninja0, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#746 [15:21] <mattym> Guitar_Hero, Everything but the saves folder.
#747 [15:23] <Troubles> oh man that discord overlay... did all my problems
#748 [15:23] <Troubles> i cant believe it but my mine works for now :D
#749 [15:23] * Ged [webchat@x4db30eb9.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#750 [15:23] <Troubles> thanks helpers, appreciate it!
#751 [15:27] * conbones [webchat@72-45-6-171-dhcp.gsv.md.atlanticbb.net] has joined #minecrafthelp
#752 [15:27] <conbones> hi
#753 [15:27] <conbones> i did a factory reset on my computer and now I can't access my minecraft windows 10 edition which I already redeemed a code for
#754 [15:28] <mattym> conbones, Make sure you are logged into the Windows Store app with the correct account.
#755 [15:28] <conbones> I am, but when I click "Unlock Full Game" it give the option to use credit card, paypal or redeem gift card.
#756 [15:29] <mattym> conbones, Then you are probably not logged into the correct account.
#757 [15:29] <conbones> I am, it asked me for my password(which worked)
#758 [15:30] <mattym> conbones, That just means its a valid account, not that its the one you redeemed it on.
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#760 [15:31] <conbones> But I mistyped my password and it didn't work, and I typed it in correctly and it did work. It's definitely my account
#761 [15:31] <Guitar_Hero> mine still doesnt work, mattym
#762 [15:31] <mattym> Guitar_Hero, Get a new copy of the log.
#763 [15:32] <Guitar_Hero> https://paste.ubuntu.com/p/WfJ4c8rDky/
#764 [15:33] <mattym> Guitar_Hero, I said, after the reinstall to use the latest version on single player.
#765 [15:34] <Guitar_Hero> reinstall
#766 [15:34] <Guitar_Hero> ?
#767 [15:34] <mattym> Guitar_Hero, The clearing of .minecraft
#768 [15:34] <Guitar_Hero> oh
#769 [15:34] <conbones> To clarify I have the java version, a few months ago I used my account on that to get the free windows 10 edition. After factory resetting, my account no longer has access
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#771 [15:35] <mattym> conbones, Right, you need to make sure you are logged into the Microsoft account that you were logged into the Windows Store app when you redeemed it. It is not always the same account you use for Java version login, and just because the login works, does not mean it is the correct account.
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#773 [15:37] <conbones> I know, but I only have one microsoft account
#774 [15:37] <conbones> I looked in the windows store and that's the one im on
#775 [15:38] <mattym> conbones, Then there is nothing we can help with here.
#776 [15:38] <Guitar_Hero> the same thing happens onn singleplayer, mattym, Java(TM) PLatform SE Binary has stopped working
#777 [15:38] <mattym> Guitar_Hero, Get the log
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#782 [15:39] <mommy> hello, i'm trying to loginn, but can't remember my password, i went to the change security questions but I don't remember what one of the questions were
#783 [15:39] <Guitar_Hero> https://paste.ubuntu.com/p/2gVTP2jY3B/
#784 [15:39] <mattym> ??> mommy account/send-email
#785 [15:39] <Absol> mommy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#786 [15:39] <Absol> mommy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#787 [15:40] <Priv> Hello, whenever i try to launch 1.13 my game crashes before it launches stating "an unexpected issue has occurred." Before this update i was able to start the game fine without a problem
#788 [15:41] <mattym> Guitar_Hero, Ok gonna need two different logs, sending first set of instructions now.
#789 [15:41] <mattym> ??> Guitar_Hero win/dxdiag
#790 [15:41] <Absol> Guitar_Hero: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#791 [15:41] <mattym> ??> Priv launcher/log-txt
#792 [15:41] <Absol> Priv: We need to see your full launcher log, which is created in the game directory.
#793 [15:41] <Absol> Priv: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#794 [15:41] <mommy> that doesn't help my issue
#795 [15:42] <mattym> mommy, Its all you can do, you need to contact Mojang with the form that was linked.
#796 [15:42] <mommy> i clicked the link but it only led me to google homepage
#797 [15:42] <mattym> mommy, https://help.mojang.com/customer/portal/emails/new
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#799 [15:43] <Priv> https://paste.ubuntu.com/p/k39cqTcqsZ/
#800 [15:44] <Priv> assuming i did it right that should work
#801 [15:44] <mattym> Priv, That was all that showed up in the log?
#802 [15:44] <Guitar_Hero> https://paste.ubuntu.com/p/MjnMBzxVjp/ mattym
#803 [15:44] <mattym> Guitar_Hero, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#804 [15:44] <Priv> thats all that popped up
#805 [15:44] <mattym> Priv, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#806 [15:45] <Priv> i have a second test file if you want to see that as well
#807 [15:45] <Guitar_Hero> mattym what? where?
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#809 [15:45] <mattym> Guitar_Hero, My message says exactly what to do.
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#812 [15:46] <Guitar_Hero> title screen what?
#813 [15:46] <mattym> Guitar_Hero, The main menu, where you actually see the Options button
#814 [15:46] <Guitar_Hero> main menu of what?
#815 [15:46] * Priv [webchat@cpe-104-172-184-137.socal.res.rr.com] has joined #minecrafthelp
#816 [15:46] <mattym> Guitar_Hero, Minecraft.
#817 [15:46] <Guitar_Hero> the launcher?
#818 [15:46] <Guitar_Hero> or the game?
#819 [15:46] <mattym> Guitar_Hero, The game
#820 [15:47] <Priv> the game is still crashing even if the overlay is off
#821 [15:47] <mattym> Priv, Can you get me the other log file you mentioned.
#822 [15:48] <Priv> copying it now
#823 [15:48] <Guitar_Hero> mattym should it work now ive turned this off?
#824 [15:48] <mattym> Guitar_Hero, It may
#825 [15:48] <mattym> Guitar_Hero, Try it and see if the same thing happens.
#826 [15:48] <Priv> https://paste.ubuntu.com/p/v5VrtYHwSs/
#827 [15:49] <Priv> there ya go
#828 [15:49] <Guitar_Hero> thank you so much mattym, sorry i was such a noob at this, have a good life
#829 [15:50] <mattym> Priv, Ok, close that folder, make sure the error window and launcher windows are also closed then do the following
#830 [15:50] <mattym> Priv, Go to C:\Program Files (x86)\Minecraft on your computer, and delete the runtime folder found there.
#831 [15:50] <mattym> Priv, Then try to reload the game
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#833 [15:51] <Priv> alright ill update you once its done
#834 [15:52] <Priv> it worked! thank you! now i can sit here and rot through vacation
#835 [15:53] <mattym> And now I can go cook dinner
#836 [15:53] <Priv> have a good dinner lol
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#842 [16:03] <thelounge75> how do I find my crash logs on mac
#843 [16:04] <thelounge75> I need help I am trying to send a bug to mojang
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#847 [16:19] <LinkBtwnWorlds> Okay so I'm getting this Error Code upon trying to launch the game, and I have no idea why: Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#848 [16:20] * fhafffy [webchat@host86-154-103-249.range86-154.btcentralplus.com] has joined #minecrafthelp
#849 [16:20] <fhafffy> hello?
#850 [16:21] <fhafffy> Anyone able to help me
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#852 [16:30] * tony342310 [webchat@71-80-101-220.dhcp.jcsn.tn.charter.com] has joined #minecrafthelp
#853 [16:31] <tony342310> hey i was trying to get help the other day and i couldnt get any
#854 [16:32] <tony342310> hello
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#859 [16:35] <Webchat_36908> I have barely been able to play since I downloaded 1.13 this week. The game constantly freezes. Other strange things, on the rare occasion I can play, include inability to open chests, minecarts stopping on powered rails and not able to get out, and very slow chunk loading times. I am running Windows 8. The game was fine until the update.
#860 [16:36] <Keanu> Hi! I have an issue which causes my minecraft to freeze inmediatly after launching, while I greatly pass the minimum requirments.
#861 [16:37] <Keanu> This problem occures since the 1.13 update.
#862 [16:38] <Guest4428> Oh, do you have the latest java? happened to me until i got it too.
#863 [16:39] <Keanu> I'll try updating it
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#866 [16:43] <Webchat_36908> i'll update, too
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#868 [16:45] <VeseliD> Hello, i have a problem with my personal minecraft world which I've beed building since Beta 1.5. Everything was working perfectly fine on 1.12, but when I tried to open my world in 1.13, i spawned on different coordinates in the middle of the ocean. All my buildings have gone, the world wascompletely different from my original world.. Fortunately,
#869 [16:45] <VeseliD> I've backuped my world before. Any suggestion how to run my world in 1.13? Thank you...
#870 [16:46] <Keanu> Updating it didn't work for me. Thanks though!
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#875 [16:54] <bobbio55> unalbe to locate java runtime?
#876 [16:55] <tyteen4a03> ??> bobbio55 launcher/jvm
#877 [16:55] <Absol> bobbio55: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#878 [16:57] <bobbio55> awesome that worked!
#879 [16:57] <bobbio55> thank you
#880 [16:59] <bobbio55> unexpected error has occured then just crashes
#881 [17:00] <tyteen4a03> ??> bobbio55 tools/hjt
#882 [17:00] <Absol> bobbio55: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#883 [17:00] <Absol> bobbio55: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#884 [17:02] <bobbio55> system scan....like with my antivirus?
#885 [17:02] <tyteen4a03> bobbio55: with HijackThis; follow the instructions above
#886 [17:03] <bobbio55> lol i scrolled up and found it
#887 [17:04] <Keanu> something about my issue, looks like it only happens with 1.8, 1.10 works perfectly, will try how it is with 1.9.
#888 [17:05] <tyteen4a03> Keanu: have you tried turning off Discord overlay
#889 [17:05] <Keanu> Nope. Will close DC now and give it a go
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#891 [17:07] <bobbio55> https://paste.ubuntu.com/p/MBcwKqgNz8/
#892 [17:08] <Fem> Hi, can anyone tell me if there is a problem with Realms. I have a server but cannot access it, it just crashes and says there was an unexpected problem
#893 [17:08] <Keanu> tyteen4a03 Omg, it works. Thanks a lot. (is 1.8 not able to work with discord or what?)
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#895 [17:08] <tyteen4a03> Keanu: no, it's just overlays in general are bad
#896 [17:08] <tyteen4a03> ??> Fem account/send-email
#897 [17:08] <Absol> Fem: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#898 [17:09] <Absol> Fem: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#899 [17:09] <tyteen4a03> ??> bobbio55 av/bytefence
#900 [17:09] <Absol> bobbio55: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#901 [17:09] <Keanu> Ah okay, thanks a lot for helping me.
#902 [17:09] <Cole> Has anybody experienced issues with random timeouts with 1.13 servers?
#903 [17:09] <Fem> Ive tried that, I never got an answer
#904 [17:09] <Fem> that was last week
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#906 [17:09] <Cole> Basically when some people try to join my server they get "Timed out" or "An existing connection has been forcibly closed by the remote host"
#907 [17:10] <Cole> It seems as though they lowered the tcp timeout time (the amount of time it takes for the connection to be considered "timed out") on the client and server in 1.13 as I run other serves on this same machine with no issues whatsoever
#908 [17:10] <Fem> was someone saying that Discord can cause problems?
#909 [17:11] <Fem> I run dischord
#910 [17:11] <Cole> Fem Why would discord cause issues?
#911 [17:11] <Keanu> Well
#912 [17:11] <Fem> I do not know, I joined this chatroom, and someone was discussing it lol
#913 [17:12] <Cole> Hmmmm
#914 [17:12] <Fem> yes hmmmm
#915 [17:12] <Fem> :0
#916 [17:12] <Keanu> yep true, my mc 1.8 was freezing each time, tyteen said I could try disabling the discord overlay and it worked for me
#917 [17:13] <Fem> just wondered if anyone else having problems getting into their realms server, this only happened since the 1.13 update
#918 [17:13] <tyteen4a03> Fem: it can take up to 5 business days for Mojang to respond
#919 [17:14] <tyteen4a03> Cole: they do this by breaking OpenGL calls
#920 [17:14] <Fem> well thanks for that anyway. I guess I will have to wait.
#921 [17:14] <tyteen4a03> Cole: might be a bug
#922 [17:14] <tyteen4a03> Cole: (regarding timeout issue)
#923 [17:15] <Cole> I've been trying to get them to check on it, but they've only pushed me here and to other forums where I've found almost no help
#924 [17:15] <Cole> Other than to wait and see if it gets fixed
#925 [17:15] <Cole> Which is useless for me right now
#926 [17:15] <Cole> As for discord, how could it break OpenGL calls?
#927 [17:15] <tyteen4a03> Cole: the overlay
#928 [17:15] <tyteen4a03> dos
#929 [17:15] <tyteen4a03> does
#930 [17:15] <Cole> Wonder if they're related possibly
#931 [17:16] <tyteen4a03> Cole: do you already have an issue on bugs.mojang.com?
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#934 [17:16] <Fem> good luck with your problems, meanwhile I will carry on paying for a realms server that I cant play on.. *waves
#935 [17:16] <Cole> We all run discord
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#937 [17:16] <tyteen4a03> Cole: discord should only cause the game to crash, not problems connecting to servers
#938 [17:16] <Cole> Well you wouldn't think so
#939 [17:16] <thelounge71> Hello
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#941 [17:17] <mattym> Cole, You could have all your users check this list, https://minecraftirc.net/support-articles/known-incompatible-software/
#942 [17:17] <Cole> But if it is messing with OpenGL that could cause rendering problems that it is attempting to fix and then causing the loading terrain phase (which is where it gets stuck) to load longer and then to time out
#943 [17:17] <tyteen4a03> if the client hangs, then yes
#944 [17:17] <Cole> mattym, the main problem here is that we have no problem connecting to a 1.7 server running on the same machine
#945 [17:18] <tyteen4a03> but discord overlay problems trigger before the game loads
#946 [17:18] <tyteen4a03> so most likely not
#947 [17:18] <Cole> Right tyteen4a03, but that's where the issues occur. You attempt to join the server and it sits at loading terrain for a long time, loads for less than a quarter second, and then you get either "timed out" or the exception
#948 [17:19] <tyteen4a03> Cole: discord overlays would crash the game long before you can access the multiplayer menu
#949 [17:19] <Cole> RIP
#950 [17:19] <thelounge71> Hello, My Minecraft is keeping crashing, I reinstall it, still did not work. I rest my whole pc and I install and download it and work one time and now it crashing
#951 [17:19] <tyteen4a03> ??> thelounge71 tools/hjt
#952 [17:19] <Absol> thelounge71: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#953 [17:19] <Absol> thelounge71: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#954 [17:20] <Cole> thelounge71 Do you use discord, supposedly it causes problems with MC
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#956 [17:22] <thelounge71> https://paste.ubuntu.com/p/FGpNWrJzr4/
#957 [17:22] <thelounge71> Yes
#958 [17:22] <bobbio55> Absol can you sent byt defence steps again?
#959 [17:22] <tyteen4a03> ??> bobbio55 av/bytefence
#960 [17:22] <Absol> bobbio55: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#961 [17:23] <tyteen4a03> thelounge71: disable discord overlay
#962 [17:23] <tyteen4a03> thelounge71: also:
#963 [17:23] <tyteen4a03> ??> thelounge71 av/mcafee
#964 [17:23] <Absol> thelounge71: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#965 [17:23] <Absol> thelounge71: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#966 [17:23] <tyteen4a03> ??> thelounge71 av/mcafee/uninstall
#967 [17:23] <Absol> thelounge71: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
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#970 [17:27] <bobbio55> absol i uninstalled but still crashes
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#972 [17:28] <tyteen4a03> ??> bobbio55 win/dxdiafg
#973 [17:28] <tyteen4a03> ??> bobbio55 win/dxdiag
#974 [17:28] <Absol> bobbio55: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#976 [17:32] <bobbio55> https://paste.ubuntu.com/p/WxVFbMPQT6/
#977 [17:33] <bobbio55> no errors found :(
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#979 [17:34] <tyteen4a03> bobbio55: a second
#980 [17:35] <tyteen4a03> bobbio55: give the Radeon Software a try: https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
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#984 [17:47] <ass_kicker12> hi I am running a Minecraft server but my friends cannot join yes my server port is open my firewall is not blocking it I just got help from xfinity and they said it was working fine I can join the server but no 1 els can
#985 [17:47] * tyteen4a03 kicked ass_kicker12 from #minecrafthelp (Reason: ss_kicker12 :Please return with a more appropriate username.)
#986 [17:48] * bob101 [webchat@c-73-119-222-63.hsd1.nh.comcast.net] has joined #minecrafthelp
#987 [17:48] <bob101> hi I am running a Minecraft server but my friends cannot join yes my server port is open my firewall is not blocking it I just got help from xfinity and they said it was working fine I can join the server but no 1 els can
#988 [17:50] <tyteen4a03> bob101: how are you joining your own server?
#989 [17:50] <bob101> local host but when I put my ip that other people are suppost 2 join it just doesn't show anything thew blue wifi symbole is just searching
#990 [17:51] <tyteen4a03> bob101: server IP please?
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#993 [17:52] <Webchat_46248> no me abre minecraft dice que estoy fallando en algo
#994 [17:52] <Webchat_46248> no me abre minecraft dice que estoy fallando en algo
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#996 [17:52] <bobbio55> Absol IT WORKS and plays ty
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#998 [17:52] <bob101> my server ip
#999 [17:52] <bob101> or the 1 people join
#1000 [17:52] <tyteen4a03> bob101: yes
#1001 [17:52] <tyteen4a03> bob101: your server IP
#1002 [17:52] <bob101> 10.0.0.4
#1003 [17:53] <bob101> it was working fine 2 days ago
#1004 [17:53] <tyteen4a03> bob101: that's a private IP address
#1005 [17:54] <bob101> that is what is in the server ip properties
#1006 [17:54] <tyteen4a03> ??> bob101 mp/server-ip
#1007 [17:54] <tyteen4a03> ugh
#1008 [17:54] <bob101> 73.119.222.63
#1009 [17:54] <tyteen4a03> ??> bob101 mp/server-setup/server-ip
#1010 [17:54] <Absol> bob101: Do not enter anything on the server-ip= line of the server.properties file. In nearly all cases, you want to leave it blank.
#1011 [17:55] <bob101> its blank and server is running
#1012 [17:56] <tyteen4a03> bob101: yep, server looks onlie now
#1013 [17:57] <bob101> does it say you can join
#1014 [17:57] <tyteen4a03> bob101: it looks up from our bot, yes
#1015 [17:58] <bob101> hm it is just searching 4 me will it show up 4 me or no
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#1017 [17:58] <bob101> bcs I host
#1018 [17:58] <tyteen4a03> bob101: what do you mean?
#1019 [17:59] <bob101> i can see it up threw localhost but will it showup threw the server ip
#1020 [17:59] <bob101> bcs its not
#1021 [17:59] <tyteen4a03> bob101: it'll be different for you, yes
#1022 [17:59] <bob101> ok ty
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#1025 [18:09] <Zake> Hello, A friend of mine is having an issue where, if he fullscreens, maximizes, or collapses the Minecraft window, the game crashes. His log file doesn't have any report to it. It simply ends. Any advice?
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#1030 [18:18] <tyteen4a03> Zake: get your friend to join this channel on the computer in question
#1031 [18:19] <Zake> Aight.
#1032 [18:20] * thelounge28 [webchat@186.190.145.165] has joined #minecrafthelp
#1033 [18:20] <thelounge28> 645745856868658697696
#1034 [18:20] <thelounge28> benjilo
#1035 [18:21] * KingofGames [webchat@h14.1.89.75.dynamic.ip.windstream.net] has joined #minecrafthelp
#1036 [18:21] <KingofGames> Hello
#1037 [18:21] <Zake> King of Games is my friend.
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#1039 [18:25] * lux304 [webchat@cpe-76-169-149-21.socal.res.rr.com] has joined #minecrafthelp
#1040 [18:25] <lux304> hello
#1041 [18:26] <lux304> im confused
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#1044 [18:45] <Zake> Hello? My friend joined.
#1045 [18:47] * steve [webchat@ip68-0-156-46.tc.ph.cox.net] has joined #minecrafthelp
#1046 [18:49] <steve> my java version on windows 10 refuses to run. It gets hung up on the main screen (single/multi/realms) page. I've uninstalled and reinstalled, updated java, rebooted my computer...
#1047 [18:49] <steve> I played fine yesterday...
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#1052 [19:04] <thelounge36> When I launch is says unable to start Java
#1053 [19:04] <thelounge36> how to I fix
#1054 [19:04] * Biznasty [webchat@d50-92-173-210.bchsia.telus.net] has joined #minecrafthelp
#1055 [19:06] <thelounge36> hello
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#1059 [19:10] <Biznasty> When I try to update a world of mine from 1.12.2 to 1.13 almost all of the trees in the world get messed up. It seems that any tree that extends beyond a chunk border, its leaves get deleted. It was a custom world and 1.13 did say that custom worlds are no longer supported. But I've had this world for years and I'm not giving up on it. I have tried
#1060 [19:10] <Biznasty> so many things, like manually changing the version of the world using NBTExplorer, changing the world generator type from customized to default, optimizing the world in 1.13, loading it without optimizing it... Everything I try gives me the same results, broken trees. I even tried using mcedit and world painter to try and import the entirety of th
#1061 [19:10] <Biznasty> e world into a blank 1.13 world but both programs dont accept 1.13 worlds. Sorry for the wall of text.
#1062 [19:11] * Webchat_80838 [webchat@cpe-69-201-72-57.twcny.res.rr.com] has joined #minecrafthelp
#1063 [19:12] <Webchat_80838> im having issues with my 1.13 playing I go to load it and it just crashes
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#1069 [19:33] <jrod> hi
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#1071 [19:35] <jrod> ive downloaded minecraft on my new laptop and everytimei click play, it opens up and then freezes and goes to not responding and i just have to force close it. even after waiting a long time, it stays the same way. my drivers are up to date and ive redownloaded java and minecraft
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#1074 [19:45] * daneybear [webchat@108-74-26-139.lightspeed.miamfl.sbcglobal.net] has joined #minecrafthelp
#1075 [19:46] <daneybear> anyone getting a login issue? none of my passwords work and when i try to reset it the email never shows up
#1076 [19:46] <webrosc> ??> daneybear account/email-missing
#1077 [19:46] <Absol> daneybear: If you are not getting emails from Mojang, please read this article for common reasons for that: https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1078 [19:46] <Absol> daneybear: Some ISP email providers like AOL, Comcast, Gmx and General-purpose email providers like Hotmail have known issues with dropping Mojang emails. If you use one of those, use another provider like Gmail.
#1079 [19:48] <daneybear> this doesnt really help me
#1080 [19:49] <webrosc> read https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#1081 [19:52] * Jorge [webchat@99-51-70-84.lightspeed.dllstx.sbcglobal.net] has joined #minecrafthelp
#1082 [19:53] <Jorge> i cant play minecraft, 1st time downloading
#1083 [19:55] <Jorge> Failed to download file. hit3.ogg
#1084 [19:56] <webrosc> Jorge, uninstall bytefence
#1085 [19:57] <Jorge> I am on a mac, ive never downloaded that
#1086 [19:58] <webrosc> remove any software listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#1091 [20:15] <oSnafu> Hey my game cant find the Java Runtime
#1092 [20:15] <oSnafu> Any ideas why?
#1093 [20:15] <oSnafu> Im trying to download 1.13
#1094 [20:15] <webrosc> did you read the welcom message?
#1095 [20:15] <webrosc> Welcome to #minecrafthelp. If you are experiencing and error similar to "Unable to locate the Java runtime", Make sure the "Java Executable" setting on any launcher profiles you have set up in the Launch Options menu of the launcher are set to off. You may also need to restart the Launcher after making any changes.
#1096 [20:15] <oSnafu> OHHHH thanks
#1097 [20:15] <oSnafu> Sorry
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#1100 [20:32] <isabelly> n
#1101 [20:32] <isabelly> oi
#1102 [20:32] <isabelly> oi
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#1105 [20:41] * P [webchat@host95.190-30-166.telecom.net.ar] has joined #minecrafthelp
#1106 [20:42] <P> Heya, so my game won't open. When I search this problem online it tells me that most probably it's due to my drivers but I have them up to date. The game crashes as soon as the title screen apears
#1107 [20:43] <webrosc> ??> P win/dxdiag
#1108 [20:43] <Absol> P: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1111 [20:45] <P> I can't share the file right?
#1112 [20:45] <tyteen4a03> P: you can
#1113 [20:46] <webrosc> follow the guide, it tells you what to do
#1114 [20:47] <P> https://paste.ubuntu.com/p/JKcKPc7Ydd/
#1115 [20:48] <webrosc> set java to use the nVidia GPU in the nvidia settings so minecraft uses it instead of the onboard GPU
#1116 [20:49] <P> ok, let me try that :)
#1117 [20:49] <webrosc> ??> p gpu/nvidia/optimus
#1118 [20:49] <Absol> P: Sometimes Minecraft uses the integrated rather than the dedicated graphics card. To fix this, follow the instructions given here: https://nvidia.custhelp.com/app/answers/detail/a_id/2615/~/how-do-i-customize-optimus-profiles-and-settings%3F
#1119 [20:49] <webrosc> thats a guide how to
#1120 [20:50] * sa [webchat@c-73-205-171-218.hsd1.fl.comcast.net] has joined #minecrafthelp
#1121 [20:51] <sa> hello, a few days ago one of the people who work here told me to reinstall windows 7 cause my launcher kept crashing and i did reinstall it but it is still not working
#1122 [20:53] <P> I've set minecraft to run on the nvidia card but I think that does not fix it
#1123 [20:55] <tyteen4a03> P: if you have Discord, you'll need to turn off the discord game overlay
#1124 [20:56] <P> still crashes
#1125 [20:57] <P> oh nvm
#1126 [20:57] <P> it was discord
#1127 [20:57] <P> thanks a lot! <3
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#1130 [21:02] <sa> hello, a few days ago one of the people who work here told me to reinstall windows 7 cause my launcher kept crashing and i did reinstall it but it is still not working
#1131 [21:03] <webrosc> you were told to reinstall windows?
#1132 [21:03] <sa> YES
#1133 [21:04] <sa> by one of the people who work here
#1134 [21:04] <webrosc> not something thats normally said
#1135 [21:04] <sa> because they said that my graphics hardware does not work on windows 10
#1136 [21:04] <webrosc> were you told to downgrade windows?
#1137 [21:04] * Webchat_86114 [webchat@udp170289uds.hawaiiantel.net] has joined #minecrafthelp
#1138 [21:04] <webrosc> ah right, and when you installed windows 7 did you install the proper gGPU drivers?
#1139 [21:04] <Webchat_86114> can minecraft realms on mac/pc connect to box one realms?
#1140 [21:05] <sa> yeah i found it strange too but they know more than i do
#1141 [21:05] <tyteen4a03> Webchat_86114: no
#1142 [21:05] <webrosc> Webchat_86114, no
#1143 [21:05] <webrosc> ??> sa win/dxdiag
#1144 [21:05] <sa> yeah thats i wanted to ask about
#1145 [21:05] <Absol> sa: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1146 [21:05] <Webchat_86114> only mac/pc --> mac/pc? what about mobile edition on phones?
#1147 [21:06] <webrosc> Webchat_86114, bedrock to berock, java to java
#1148 [21:06] <tyteen4a03> Webchat_86114: Minecraft Java realms can only play with Java; other editions are able to cross play with each other
#1149 [21:07] <webrosc> sa, i would guess if you have installed the correct drivers its now a case of hardware is too old for the game, but the dxdiag log will confirm if thats the case
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#1151 [21:08] <sa> https://paste.ubuntu.com/p/dHhrHq4bcB/
#1152 [21:09] <webrosc> well for one, you didn't install intel GPU drivers, and for second that laptop is acient
#1153 [21:09] <sa> so it wont work at all?
#1154 [21:09] <webrosc> even with the right drivers it will struggle to run minecraft
#1155 [21:10] <sa> yeah its pretty old its not the one that i usually use but its all i have right now cause im not home
#1156 [21:10] <sa> so its my only option
#1157 [21:10] <webrosc> there is option 2, play something else
#1158 [21:11] <webrosc> that laptop is either not going to run miinecraft at all, or if it does it will be a lagfest
#1159 [21:11] <sa> i mean i got a new windows 7 and all of that stuff and it still didn't work? oh god
#1160 [21:12] <webrosc> that laptop has 2G ram, minecraft will need atleast 1, leaving 1 for everything else, so it will suffer there, then the CPU is weak and slow, as is the GPU
#1161 [21:13] <sa> aw man
#1162 [21:14] <sa> well thank you anyway i appreciate your help
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#1164 [21:14] * MCMainiac [webchat@p57B7D67D.dip0.t-ipconnect.de] has joined #minecrafthelp
#1165 [21:15] <MCMainiac> I reported this, they said I should contact community support: https://bugs.mojang.com/projects/MC/issues/MC-134050?filter=allissues
#1166 [21:16] <MCMainiac> Can someone help with this issue?
#1167 [21:42] * quinn [webchat@75-139-220-178.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#1168 [21:42] <quinn> If i bought the game today and played it for 2 minutews can i get a refund? Whats the policy?
#1169 [21:43] <webrosc> https://help.mojang.com/customer/en/portal/articles/359338-mojang-refunds-policy
#1170 [21:43] <quinn> Thank you very much.
#1171 [21:45] <webrosc> MCMainiac, fully uninstall and the reinstall your nvidia drivers/software
#1172 [21:45] * i|_ocke [~locke@12.17.186.91] has joined #minecrafthelp
#1173 [21:45] <webrosc> fresh install rather than update
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#1182 [21:55] <MsLuk1000> hey
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#1185 [22:06] <Webchat_04294> I cant log into mincraft it keep saying cant connect to server
#1186 [22:07] <webrosc> Webchat_04294, remove any software listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1187 [22:08] <webrosc> and just making sure, have you been messing around with mcleaks at all?
#1188 [22:08] <Webchat_04294> no
#1189 [22:08] <webrosc> good, don't, it messes your game up more
#1190 [22:08] <Webchat_04294> so do I do
#1191 [22:10] <Webchat_04294> this is what it say
#1192 [22:10] <Webchat_04294> An error prevented your request from being processed. Please try again.
#1193 [22:10] <webrosc> i repeat..remove any software listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1194 [22:13] * Nick [webchat@199.115.113.7] has joined #minecrafthelp
#1195 [22:13] * Nick is now known as Guest30091
#1196 [22:14] <Guest30091> I can not log into my account. I have reset my password and done what it told me to do on the mojang website and I was brought here.
#1197 [22:15] <webrosc> Guest30091, why can't you, what error do you get?
#1198 [22:15] <Guest30091> Login failed. Invalid username or password.
#1199 [22:15] <webrosc> ??> Guest30091 login/throttle
#1200 [22:15] <Absol> Guest30091: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1201 [22:15] <Absol> Guest30091: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1202 [22:16] <Guest30091> i already did
#1203 [22:16] <webrosc> if so, contact Mojang for further help, we can not help further with account issues
#1204 [22:16] <Guest30091> ok
#1205 [22:16] <Guest30091> ok
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#1208 [22:18] <andy> hi I'm looking for a way to find what the email attached to my account is
#1209 [22:18] <Webchat_04294> can we get Mojang phone number
#1210 [22:18] <webrosc> Webchat_04294, mojang don't have phone support, and i have already directed you what to do
#1211 [22:19] <webrosc> andy, you would have to contact Mojang as there is no way for anyone to search that info out but them
#1212 [22:19] <webrosc> ??> andy mojang/email
#1213 [22:19] <Absol> andy: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1214 [22:19] <Absol> andy: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1215 [22:20] <andy> ty
#1216 [22:20] <webrosc> andy ah i fogot
#1217 [22:20] <webrosc> ??> andy account/forgot-email
#1218 [22:20] <Absol> andy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#1219 [22:20] <webrosc> try that first
#1220 [22:21] * AbuSalem [webchat@95.219.255.219] has joined #minecrafthelp
#1221 [22:25] <AbuSalem> hello i have problem when creating world in minecraft java version
#1222 [22:25] * erwhdsg [webchat@pool-108-27-246-169.nycmny.fios.verizon.net] has joined #minecrafthelp
#1223 [22:26] <webrosc> what problem exactly?
#1224 [22:26] <erwhdsg> I'm getting the io.netty connection error when I connect to minecraft servers. Please help!
#1225 [22:26] <webrosc> erwhdsg, one server, or all servers?
#1226 [22:26] <erwhdsg> all servers
#1227 [22:26] * Countech [webchat@d108-180-13-201.bchsia.telus.net] has joined #minecrafthelp
#1228 [22:27] <AbuSalem> crashing when creating new worlds
#1229 [22:27] <erwhdsg> it was working before then it just gave me this error
#1230 [22:27] <webrosc> AbuSalem, post the crash report to paste.ubuntu.com then link it here
#1231 [22:27] <Countech> when i launch minecraft it doesnt respond
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#1233 [22:28] <webrosc> ??> erwhdsg tools/hjt
#1234 [22:28] <Absol> erwhdsg: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1235 [22:28] <Absol> erwhdsg: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1236 [22:28] <AbuSalem> https://paste.ubuntu.com/p/BZYyrsqkgH/
#1237 [22:29] <erwhdsg> getting the io.netty.channel.abstractchannel$annotatedconnectexception error
#1238 [22:29] <webrosc> AbuSalem, can you do the hjt log Absol mentioned too
#1239 [22:29] <webrosc> erwhdsg, please do the hjt log Absol said
#1240 [22:30] <webrosc> AbuSalem, actually can you load the minecraft folder and delete your options.txt file, then reload the game and try playing
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#1242 [22:32] <AbuSalem> ok i'll try
#1243 [22:33] <AbuSalem> it's same problem after deleting options.txt file .
#1244 [22:34] <erwhdsg> okay there
#1245 [22:34] <erwhdsg> https://paste.ubuntu.com/p/8JzvmQ6bMr/plain/
#1246 [22:34] <webrosc> erwhdsg, turn off discord
#1247 [22:35] <erwhdsg> okay did it
#1248 [22:35] <webrosc> erwhdsg, now try again
#1249 [22:36] <erwhdsg> Same error
#1250 [22:37] <webrosc> ??> erwhdsg av/adwcleaner
#1251 [22:37] <Absol> erwhdsg: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1252 [22:37] <Absol> erwhdsg: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1253 [22:37] <webrosc> ??> erwhdsg av/malwarebytes
#1254 [22:37] <Absol> erwhdsg: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1255 [22:37] <Absol> erwhdsg: Download it here: https://www.malwarebytes.org/
#1256 [22:38] <Absol> erwhdsg: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1257 [22:38] <webrosc> run both of them
#1258 [22:38] <erwhdsg> Trust me, its not a malware or any virus issue
#1259 [22:38] <webrosc> run them
#1260 [22:38] <erwhdsg> It has to do with connection/firewall problems
#1261 [22:39] <webrosc> and malware can interfer with connections, unless you can vouch for 100% of the data entering your computer you do not know its not totally clean, and running scans won't hurt
#1262 [22:39] <AbuSalem> https://paste.ubuntu.com/p/tQxWJ8grgp/
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#1266 [22:44] <AbuSalem> Log File:
#1267 [22:44] <AbuSalem> https://paste.ubuntu.com/p/9Hc9vKz2Qj/
#1268 [22:44] <webrosc> AbuSalem, i would suggest the scans too, and get rid of any software claiming to reduce ping and lag
#1269 [22:45] <webrosc> the Haste Esports Accelerator you have could be messing with your mouse
#1270 [22:46] <webrosc> software that claims to give better ping etc is snakeoil
#1271 [22:47] <AbuSalem> but i don't need to play multiplayer! only in single player and getting this error only .."
#1272 [22:48] <webrosc> so, that software is still running and getting itself in the way
#1273 [22:48] <AbuSalem> witch software ?!
#1274 [22:48] <webrosc> read what i said
#1275 [22:49] <AbuSalem> ok
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#1279 [23:00] * _THEPATCH_ [webchat@71-223-233-49.phnx.qwest.net] has joined #minecrafthelp
#1280 [23:01] <_THEPATCH_> hi, im having issues starting minecraft, it keeps crashing right as i hit "play" on the launcher
#1281 [23:02] <webrosc> _THEPATCH_, what issues exactly?
#1282 [23:03] <_THEPATCH_> a message labeled "game Crash: appears saying "an unexpected issue has occured and the game has crashed" as soon as i hit the play button in the launcher
#1283 [23:04] <Countech> i need help when i launch minecraft it doesn't respond and it didn't do that until 3 days ago
#1284 [23:04] <webrosc> ??> _THEPATCH_ launcher/log
#1285 [23:04] <Absol> _THEPATCH_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1286 [23:04] <webrosc> Countech, reinstall minecraft
#1287 [23:05] <Countech> i did
#1288 [23:05] <Countech> and java
#1289 [23:05] <webrosc> Countech, you use discord?
#1290 [23:06] <Countech> yes but it is closed
#1291 [23:06] <webrosc> and how did you reinstall minecraft?
#1292 [23:07] <Countech> i opened the minecraftinstaller and i deleted and i removed the file manually too
#1293 [23:07] <webrosc> so you reinstalled the launcher
#1294 [23:07] <webrosc> ??> Countech win/reinst
#1295 [23:07] <Absol> Countech: You may need to reinstall the locally installed files that Minecraft puts into place.
#1296 [23:07] <Absol> Countech: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1297 [23:08] <_THEPATCH_> here you go Absol
#1298 [23:08] <_THEPATCH_> https://paste.ubuntu.com/p/cwNQmDcxrG/
#1299 [23:10] <webrosc> _THEPATCH_, do you have discord on
#1300 [23:10] <_THEPATCH_> no
#1301 [23:10] <webrosc> ??> _THEPATCH_ tools/hjt
#1302 [23:10] <Absol> _THEPATCH_: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1303 [23:10] <Absol> _THEPATCH_: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1304 [23:13] <Countech> it didn't work
#1305 [23:15] <_THEPATCH_> Absol https://paste.ubuntu.com/p/JyRYX5HqGN/
#1306 [23:16] <Countech> here is the log out put https://paste.ubuntu.com/p/7jqSHxGYqt/
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#1310 [23:29] <Webchat_63045> my Minecraft keeps crashing when I try to load a world
#1311 [23:30] <Webchat_63045> my Minecraft keeps crashing when loading a world
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#1315 [23:58] <minecraftiscrashing> i can only play on theold launcher
#1316 [23:58] <minecraftiscrashing> the new one crashes
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#1318 [23:59] <JayJayJay175> Okay I think I've got a problem here.
#1319 [23:59] <minecraftiscrashing> anyone know how to fix this issue