#1 [00:00] <Teak1> hello, im encountering the same issue as MCL-5546 but am on a mac.
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#5 [00:23] <leon> hi
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#8 [00:38] <Lucina> Java se binary is not responding. Ive updated my graphic drivers, uninstalled and reinstalled java and minecraft and nothing has worked.
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#14 [01:24] <Pew_> How can I recover my account after the password was changed and I no longer have access to the email?
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#17 [01:51] <Niels13122> hey guys, i have this weird problem where i can run my minecraft for like 1-5 minutes and after that it just stops working out of nowhere and i've waited for an hour and it just says ''waiting for program to respond'' this happens to me when im playing vanilla mincraft or modded or any other modded launcher. pc specs
#18 [01:53] <Niels13122> pc specs: AMD Rysen 5 2600 sex-core 3.40GHz, RAM: 16GB, 64-bit, graphics card: asus nvidia gtx 1060
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#20 [01:54] <GGamer> When I open up my minecraft and press play the 'Mojang' screen pops and loads but then crashes #minecrafthelp
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#24 [02:46] * Incen [webchat@c122-108-145-231.randw4.nsw.optusnet.com.au] has joined #minecrafthelp
#25 [02:47] <Incen> Hello, I'm trying to download the latest version of minecraft, but the download gets stuck on 216MB left, making no progress even after hours. This is a brand new laptop and I've also disabled windows defender and antivirus
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#33 [06:28] <thelounge36> my minecraft launcher is in an older update and when i open it in the latest version java wonk work which means the game doesn't work
#34 [06:28] <thelounge36> help
#35 [06:29] <JP> Hi i need some assistance, due to the new update 1.13 release my minecraft keeps on crashing on luanch.
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#42 [08:37] * Steffi [webchat@02de6f5e.bb.sky.com] has joined #minecrafthelp
#43 [08:39] <Steffi> How can I fix games crash (falied to create child event loop), Win 7, no antivirus installed. Game and java installed fresh, still cant't play at all :/
#44 [08:40] <GreyVulpine> Check your firewall/security software
#45 [08:40] <Steffi> we have already.
#46 [08:41] <GreyVulpine> What operating system are you on?
#47 [08:41] <Steffi> even with firewall off it doesnt launch
#48 [08:41] <Steffi> Win 7
#49 [08:41] <GreyVulpine> ??> Steffi tools/hjt
#50 [08:41] <Absol> Steffi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [08:41] <Absol> Steffi: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#52 [08:41] <Steffi> it goes as far as loading world, saving world then it crashes
#53 [08:43] <Steffi> ok thanks will try
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#60 [10:12] * enska5 [webchat@82-203-145-75.bb.dnainternet.fi] has joined #minecrafthelp
#61 [10:14] <enska5> Keep getting kicked from realm with different error messages. example: Internal Exception: io.netty.handler.codec.DecoderException: java.util.zip.DataFormatException: incorrect header check
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#64 [10:20] <Chronomatrix> How would I fix this? (am going to use a pastebin service, it's a long thing)
#65 [10:21] <Chronomatrix> https://paste.ubuntu.com/p/fHzc26PrGX/
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#69 [10:36] <Usman> anyone here?
#70 [10:38] <Usman> I got a new laptop and installed minecraft, everytime I start my game it stops responding during the loading screen. Sometimes it get past the loading screen an d goes to the main menu but then it starts to crash. It's like it doesn't get enough RAM even though i gave it 5GB. anyone got a fix for this?
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#73 [11:06] <JP> I am in need of assistance, when launching the game it will crash pop up with an error message saying sorry for the inconvenience with no help on how to fix it. Need help
#74 [11:15] * vincinator [webchat@136.61.137.162] has joined #minecrafthelp
#75 [11:16] <vincinator> Upgrading to 1.13 having issues with the Launcher as it downloads the 1.13 update...it crashes mid way through...I've rebooted, uninstalled and reinstalled the Minecraft.dmg only to get the same behavior
#76 [11:18] <vincinator> Has this been reported by any other users?
#77 [11:25] <Odysseius> ??> vincinator launcher/log-txt
#78 [11:25] <Absol> vincinator: We need to see your full launcher log, which is created in the game directory.
#79 [11:25] <Absol> vincinator: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#80 [11:26] <Odysseius> ??> JP launcher/log-txt
#81 [11:26] <Absol> JP: We need to see your full launcher log, which is created in the game directory.
#82 [11:26] <Absol> JP: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#83 [11:27] <JP> Thank you for getting back to me, here it is. https://paste.ubuntu.com/p/87srhYBpfg/
#84 [11:29] <Odysseius> JP, Please follow the instructions on this page: http://hopper.minecraft.net/help/exit-code/code-1073741819/
#85 [11:29] <JP> ok, thank you
#86 [11:30] * rawrsie [webchat@153.33.32.217.dyn.plus.net] has joined #minecrafthelp
#87 [11:30] <rawrsie> whenever i click play on the minecraft launcher, no matter which version i try and play, it freezes when the screen with 'singleplayer' etc pops up. help argh!
#88 [11:31] <Odysseius> rawrsie, Disable the Discord in-game overlay
#89 [11:32] <rawrsie> how do i do that?
#90 [11:32] <Odysseius> rawrsie, Check the Discord settings.
#91 [11:32] <rawrsie> oh yeah - the overlay is already off
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#93 [11:33] <Odysseius> rawrsie, Turn off Discord completely, then try again.
#94 [11:35] <rawrsie> yes that worked thank you
#95 [11:35] * rawrsie [webchat@153.33.32.217.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#96 [11:37] <JP> Hi, me again, i have tried the link but it has not worked, when checking for the graphics frivers it says i need the latest version of java but i had just done that on the previous page. Right?
#97 [11:37] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#98 [11:37] <JP> So do i download java again?
#99 [11:38] <Odysseius> JP, Have you removed D3DGear?
#100 [11:38] <JP> not sure i'll check
#101 [11:42] <JP> D3DGear is not on my computer
#102 [11:45] <vincinator> Here is my link to the ubuntu site: https://paste.ubuntu.com/p/F6qXX6SZTt/
#103 [11:45] <Odysseius> ??> JP win/dxdiag
#104 [11:45] <Absol> JP: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#105 [11:46] <Odysseius> vincinator, Is that after you tried to run the game?
#106 [11:48] <JP> https://paste.ubuntu.com/p/N75bMVd5tB/
#107 [11:49] <Odysseius> JP, Do a clean install of your video card driver
#108 [11:49] <Odysseius> JP, It's an option during the "Custom Installation" part of the driver installation process.
#109 [11:49] <JP> what do you mean?
#110 [11:49] <vincinator> Yes it is...when I use the Launcher
#111 [11:50] <JP> how should i go about that then?
#112 [11:50] <Odysseius> ??> vincinator mac/reinst
#113 [11:50] <Absol> vincinator: You may need to reinstall the locally installed files that Minecraft puts into place.
#114 [11:50] <Absol> vincinator: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#115 [11:50] <vincinator> well never mind...not sure what happened but I just tried it again and the launcher didn't crash and the game loaded
#116 [11:51] <Odysseius> JP, Open the installation file you downloaded when last updating your driver, and instead of going throguh "Express Installation", select "Custom Installation", and make sure you perform a "Clean Install".
#117 [11:52] <JP> for this do i need to first uninstall the drivers?
#118 [11:52] <Odysseius> JP, No.
#119 [11:53] <vincinator> Thank you guys! Take care!
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#124 [12:07] <JP> Hi again, it has worked and thank you for that, but it still syas i have 2 errors in the output log and when i turn fullscreen on it only covers .75 of my screen
#125 [12:09] * mia [webchat@ool-44c41d65.dyn.optonline.net] has joined #minecrafthelp
#126 [12:10] <mia> Hi how do i get my lan server to work for my sister to join
#127 [12:10] <MarioSpore> I too have a similar fullscreen problem too. And the second time I opened up my game, it doesn't respond and crashes. It also forces itself to fullscreen now with the new 1.13 version. I have the log too
#128 [12:11] <JP> it allows me to go windowed mode but no fullscreen which i preffere
#129 [12:12] <MarioSpore> im basically vise versa. but whenever my game opens, it just doesn't load properly and randomly crashes. you too?
#130 [12:13] <MarioSpore> oh nvm i fixed it myself. just another program thats running that always crashes my game/
#131 [12:13] <MarioSpore> oh nvm i fixed it myself. just another program thats running that always crashes my game/
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#134 [12:19] <Odysseius> ??> JP launcher/log-txt
#135 [12:19] <Absol> JP: We need to see your full launcher log, which is created in the game directory.
#136 [12:19] <Absol> JP: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#137 [12:20] * e_l1997 [~quassel@37.250.133.185.bredband.tre.se] has joined #minecrafthelp
#138 [12:20] <JP> here you go, https://paste.ubuntu.com/p/TDJK2NG7mW/, gtg for a little bit but will be back
#139 [12:23] * e_l1997_ [~quassel@37.250.133.185.bredband.tre.se] has quit. (Ping timeout: 194 seconds)
#140 [12:26] <JP> im back
#141 [12:26] <Odysseius> ??> JP tools/hjt
#142 [12:26] <Absol> JP: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#143 [12:26] <Absol> JP: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#144 [12:28] <JP> Here you are, https://paste.ubuntu.com/p/wV6B9hnbz9/
#145 [12:29] <Odysseius> JP, The problem could be caused by Razer Cortex or Discord, or also McAfee.
#146 [12:30] <JP> so do i need to disable them?
#147 [12:30] <Odysseius> JP, On a side note, McAfee is just a generallty bad antivirus program.
#148 [12:30] <Odysseius> JP, Yes, you can try that.
#149 [12:30] <JP> could you suggest a better alternative?
#150 [12:31] <Odysseius> JP, Unfortunately, due to recent actions by the one we previously recommended, we cannot really since each has its own little problems.
#151 [12:31] <JP> oh, nevermind then
#152 [12:31] <Odysseius> JP, If you know how to use the Internet, however, Windows Defender (or MSE on Windows 7) is sufficient.
#153 [12:31] <JP> yeah ok thanks for the advice
#154 [12:36] <JP> thank you for the help, i can survive with windowed mode for minecraft. so won't be needing anymore help, and once again thank you.
#155 [12:45] * Pems [webchat@b01890e2.bb.sky.com] has joined #minecrafthelp
#156 [12:47] <Pems> Hey yall. Whenever I join a 1.13 world, the game turns blue and becomes unplayable. It's been out for a week and I haven't even joined a game yet. My worlds are gonna be stuck in 1.12 until I know how to fix it.
#157 [12:47] <Odysseius> Pems, Disable the Discord In-Game Overlay.
#158 [12:48] <Pems> I don't have discord?
#159 [12:48] <Odysseius> ??> Pems launcher/log-txt
#160 [12:48] <Absol> Pems: We need to see your full launcher log, which is created in the game directory.
#161 [12:48] <Absol> Pems: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#162 [12:48] <Odysseius> Pems, Please copy the log atfer that game becomes unplayable.
#163 [12:51] <Pems> https://paste.ubuntu.com/p/8mYfPkFVB9/
#164 [12:51] <Odysseius> Pems, And that is after it stops responding?
#165 [12:52] <Pems> I think I'm confused. Did you want me to play the game and afterwards grab the Log data?
#166 [12:53] <Odysseius> Pems, Let the game become unresponsive, but don't close it, and copy the log.
#167 [12:55] <Pems> So you'd like me to play the game, get it unresponsive, then open the launcher and copy the Log details all without closing the game? I don't want to sound rude, I just want to understand.
#168 [12:55] <Odysseius> Pems, Do not reopen the launcher.
#169 [12:56] <Odysseius> Pems, Ah, I see where the problem is. Keep the folder open even when the launcher closes after you started the game.
#170 [12:56] <Odysseius> Pems, Then let the game become unresponsive, and open the log file from the folder, and copy its content.
#171 [12:56] <Pems> So open the Roaming File, play the game until its unresponsive, and then copy the log?
#172 [12:57] <Odysseius> Pems, Yes.
#173 [13:00] * Pems3 [webchat@b01890e2.bb.sky.com] has joined #minecrafthelp
#174 [13:00] <Pems3> Hello?
#175 [13:01] <Pems3> Sorry I was kicked for whatever reason
#176 [13:01] <Pems3> https://paste.ubuntu.com/p/gYpKF4ZPXG/
#177 [13:02] <Odysseius> Pems3, And it happens on any world, or just that specific one?
#178 [13:02] <Pems3> Any world I load, new for 1.13 or before.
#179 [13:03] <Odysseius> ??> Pems3 tools/hjt
#180 [13:03] <Absol> Pems3: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#181 [13:03] <Absol> Pems3: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#182 [13:05] <Pems3> https://paste.ubuntu.com/p/FWFynfzgqH/
#183 [13:07] <Odysseius> ??> Pems3 win/dxdiag
#184 [13:07] <Absol> Pems3: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#185 [13:09] <Pems3> https://paste.ubuntu.com/p/8ys6fFfvdd/
#186 [13:11] <Odysseius> oh dear
#187 [13:11] <Odysseius> driver from 2013
#188 [13:11] <Pems3> Oh dear?
#189 [13:11] <Pems3> I updated it today, after the issue started occuring
#190 [13:12] * Tigerish [webchat@109-161-172-45.rev.bb.zain.com] has joined #minecrafthelp
#191 [13:13] <Tigerish> hello, anyone can help here ?
#192 [13:13] <Odysseius> Tigerish, What with?
#193 [13:13] <Tigerish> i can't download, as soon as it gets to "Downloading patchy 1.1" the launcher closes
#194 [13:13] <Tigerish> i bought the game last week and didnt play at all, before it gave an error now it doesn't
#195 [13:13] <Tigerish> last mod gave me list of programmes and i dont have any on my laptop
#196 [13:14] <Odysseius> ??> Tigerish launcher/log-txt
#197 [13:14] <Absol> Tigerish: We need to see your full launcher log, which is created in the game directory.
#198 [13:14] <Absol> Tigerish: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#199 [13:15] <Tigerish> https://paste.ubuntu.com/p/j6XtxdZZFF/
#200 [13:15] <Odysseius> Pems3, Do you start Minecraft via Steam?
#201 [13:15] <Tigerish> nope
#202 [13:15] <Tigerish> i don't have steam even
#203 [13:15] <Odysseius> Tigerish, Please copy it after the issue occured.
#204 [13:15] <Odysseius> Tigerish, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#205 [13:16] <Tigerish> oh sorry :)
#206 [13:16] <Tigerish> mhmm should i try it now then copy ?
#207 [13:16] <Pems3> I don't have Minecraft linked to steam whatsoever
#208 [13:17] <Odysseius> Pems3, Is the stylus currently in use?
#209 [13:17] <Tigerish> https://paste.ubuntu.com/p/qDnR4pkn3d/
#210 [13:17] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has joined #minecrafthelp
#211 [13:18] <Pems3> Stylus? You mean like for a touchscreen? I'm very incompetent with these kinds of things. Sorry.
#212 [13:18] <Pems3> No as far as im aware
#213 [13:18] <Dakota> I need help with my 1.13 client please anyone
#214 [13:18] <Odysseius> Pems3, There is a driver installed for an Epson Stylus, that is why I am asking.
#215 [13:18] <Odysseius> Dakota, Yes?
#216 [13:19] <Pems3> A Printer Stylus is not currently in use, no.
#217 [13:19] <Dakota> My client crashes everytime it tries to launch
#218 [13:19] <Odysseius> Dakota, Does it give you some kind of error message?
#219 [13:19] <Dakota> Yes
#220 [13:19] <Dakota> Give me a minute
#221 [13:19] <Odysseius> Tigerish, Does the launcher just close outright?
#222 [13:20] * faxxd [webchat@186.118.84.226] has joined #minecrafthelp
#223 [13:20] <Tigerish> yes, as soon as i hit download, it doesn't download patchy jar 1.1 or something
#224 [13:20] <faxxd> esto no sirbe
#225 [13:20] <Odysseius> Tigerish, Does the launcher close, or the game window?
#226 [13:20] <Odysseius> faxxd, English please.
#227 [13:20] * faxxd [webchat@186.118.84.226] has quit. (Client Quit)
#228 [13:20] <Tigerish> the game doesn't even start odysseius, because i can't even download it
#229 [13:21] <Tigerish> so the launcher
#230 [13:21] <Dakota> Gonna pastebin it real quick
#231 [13:21] <Odysseius> ??> Dakota paste
#232 [13:21] <Absol> Dakota: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#233 [13:21] <Odysseius> ??> Tigerish tools/hjt
#234 [13:21] <Absol> Tigerish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#235 [13:21] <Absol> Tigerish: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#236 [13:22] <Odysseius> Pems3, Close down Origin, the Epic Games Launcher, and Adobe, and see if that helps with anything.
#237 [13:22] <Tigerish> Hijackthis report - https://paste.ubuntu.com/p/wfmsvYqQTp/
#238 [13:22] <Odysseius> Pems3, Also turn off Steam
#239 [13:22] <Dakota> https://paste.ubuntu.com/p/63CSdC6YtP/
#240 [13:23] <Pems3> None of those applications are running.
#241 [13:23] <Odysseius> Pems3, They are in the background, kill the tasks in the Task-Manager.
#242 [13:24] <Odysseius> ??> Dakota win/dxdiag
#243 [13:24] * lol768 [lol768@galaxy.liefland.net] has quit. (Quit: lol768)
#244 [13:24] <Absol> Dakota: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#245 [13:24] * lol768 [lol768@catastrophe.esper.net] has joined #minecrafthelp
#246 [13:24] <Pems3> According the Task Manager the only running program now is Chrome.
#247 [13:24] <Odysseius> Pems3, Does it still happen?
#248 [13:25] <Odysseius> Pems3, Could you take a screenshot of the frozen game window? Please try to press F3 while you load up the world as well.
#249 [13:25] <Odysseius> Tigerish, Disable Windscribe, it is not compatible with the Minecraft Launcher.
#250 [13:26] <Pems3> It still happens. I'll take a screenshot in one second
#251 [13:26] <Tigerish> uninstall it ?
#252 [13:26] <Odysseius> Tigerish, First, just try to disable it; if
#253 [13:26] <Odysseius> Tigerish, if that doesn't help, uninstall it
#254 [13:26] <Dakota> Okay i have the ubuntu pastebin link now what?
#255 [13:27] * Webchat_44783 [webchat@111-249-37-175.dynamic-ip.hinet.net] has joined #minecrafthelp
#256 [13:27] * Pems3 [webchat@b01890e2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#257 [13:27] <urielsalis> Dakota, paste it here
#258 [13:27] <Tigerish> how do i disable it
#259 [13:27] <Dakota> https://paste.ubuntu.com/p/5xCD66TVWN
#260 [13:27] <Tigerish> control panel says i can only uninstall it
#261 [13:27] <Odysseius> Tigerish, In that case, do that.
#262 [13:27] * Pems [webchat@b01890e2.bb.sky.com] has joined #minecrafthelp
#263 [13:27] <Pems> Sorry I was kicked again. How would you like me to upload the image?
#264 [13:28] <Odysseius> ??> Pems imgur
#265 [13:28] <Absol> Pems: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#266 [13:28] <Odysseius> Dakota, In which country did you buy the laptop?
#267 [13:28] <Dakota> United States\
#268 [13:28] <Dakota> United States
#269 [13:28] <Pems> https://imgur.com/a/LsS54Ua
#270 [13:28] <Tigerish> uninstalled, still the same thing happens to me :(
#271 [13:28] <Odysseius> Pems, Does anything happen if you press F11?
#272 [13:29] <Odysseius> Tigerish, Restart your PC, then try again.
#273 [13:29] * Webchat_44783 [webchat@111-249-37-175.dynamic-ip.hinet.net] has quit. (Client Quit)
#274 [13:29] <Tigerish> okay
#275 [13:29] * Tigerish [webchat@109-161-172-45.rev.bb.zain.com] has quit. (Quit: webchat.esper.net)
#276 [13:30] <Odysseius> Dakota, Download and Install the Catalyst Software Suite: https://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#277 [13:30] <Dakota> Okay installing
#278 [13:30] <Pems> The same thing happens in F11, but when I activate F3 the screen seems to fix itself whilst its open! +Wirefrimes for whatever reason
#279 [13:31] <Odysseius> Pems, So does it show the debug info now?
#280 [13:31] * Thunderbelly [webchat@96-40-254-148.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#281 [13:31] <Thunderbelly> Hello
#282 [13:31] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has joined #minecrafthelp
#283 [13:31] <Thunderbelly> Anyone Online?
#284 [13:31] <Dakota> Interney timed out
#285 [13:31] <Dakota> Internet*
#286 [13:32] <Odysseius> Thunderbelly, Yes.
#287 [13:32] <Odysseius> Dakota, Download and Install the Catalyst Software Suite: https://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#288 [13:32] <Dakota> I am
#289 [13:32] <urielsalis> Thunderbelly, what is your issue?
#290 [13:32] <Thunderbelly> I got a issue with my NBT data anyone got a solution, https://pastebin.com/dNZKnzDr
#291 [13:32] <urielsalis> Thunderbelly, one sec
#292 [13:32] <Pems> I think this is what you need? https://imgur.com/a/SUb6YNJ
#293 [13:32] <Thunderbelly> Its 1.13
#294 [13:32] <urielsalis> Thunderbelly, remove the bukkit datapack
#295 [13:33] <Thunderbelly> Will I loose my progress?
#296 [13:33] <Odysseius> Pems, Does it work now or is it stuck at that point?
#297 [13:33] <urielsalis> Thunderbelly, we dont know, note that is marked as incompatible too
#298 [13:34] <Pems> The game appears to be playable, but with many wireframes graphic bugs. All while the f3 menu is open
#299 [13:34] <Odysseius> Thunderbelly, We cannot help with faulty data packs here, contact the author about it.
#300 [13:34] <Odysseius> Pems, What happens when you press F3 again?
#301 [13:34] <Thunderbelly> Well I am trying to run it on normal MC and it isnt working
#302 [13:34] <Thunderbelly> I am about to delete the bukkit datapack
#303 [13:35] <urielsalis> Thunderbelly, also, is that world from vanilla 1.12?
#304 [13:35] <Pems> F3 again takes me back to the blue screen. Pressing it again resumes me to wire frame heaven
#305 [13:35] <urielsalis> Thunderbelly, or a new one in 1.13?
#306 [13:35] <Thunderbelly> No its 1.13
#307 [13:35] <Dakota> Okay its installing now Absol
#308 [13:36] * Tigerish [webchat@109-161-172-45.rev.bb.zain.com] has joined #minecrafthelp
#309 [13:36] <Tigerish> hello Odysseius , still same problem
#310 [13:37] <Thunderbelly> I deleted the DATAPACK
#311 [13:37] <Thunderbelly> it crashed
#312 [13:37] <Odysseius> Pems, Do you have any issues with other games?
#313 [13:37] <urielsalis> Thunderbelly, note that the datapack might have corrupted the save already, saving invalid data
#314 [13:37] <Thunderbelly> is there any way to fix it then or is my world screwed
#315 [13:37] <Odysseius> Tigerish, So just to confirm, the launcher just closes, it doesn't show any kind of error message, correct?
#316 [13:37] <Pems> None that I've noticed. Considering the game works in F3 implies it's exclusively to do with something in Minecraft
#317 [13:38] <Tigerish> yes Odysseius but before it did show errors, now just closes
#318 [13:38] <urielsalis> Thunderbelly, As its a non-official data pack, we dont know
#319 [13:38] <urielsalis> Thunderbelly, You should always have backups
#320 [13:39] <Thunderbelly> yeah I made that mistake
#321 [13:39] <Odysseius> Tigerish, What version of the launcher is it?
#322 [13:39] <Odysseius> Thunderbelly, Contact the datapack author.
#323 [13:39] <Thunderbelly> ok
#324 [13:39] <Tigerish> i just re-installed the one from the site, today
#325 [13:39] * Thunderbelly [webchat@96-40-254-148.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#326 [13:40] <Odysseius> Tigerish, It should say which version when you open the launcher, on the bottom-left corner.
#327 [13:40] <Tigerish> 2.1.1351
#328 [13:41] <Odysseius> ??> Tigerish win/reinst
#329 [13:41] <Absol> Tigerish: You may need to reinstall the locally installed files that Minecraft puts into place.
#330 [13:41] <Absol> Tigerish: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#331 [13:41] <Dakota> Okay its installed now what?
#332 [13:41] <Odysseius> Dakota, Restart your Laptop, and check if the issue is resolved.
#333 [13:41] <urielsalis> Dakota, restart your PC after it installs
#334 [13:41] <Tigerish> what saves directory odysseius ?
#335 [13:41] <Dakota> Okay
#336 [13:42] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has quit. (Quit: webchat.esper.net)
#337 [13:42] <urielsalis> ??> Tigerish win/.minecraft
#338 [13:42] <Absol> Tigerish: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#339 [13:42] <Tigerish> i know about the .minecraft
#340 [13:42] <Odysseius> Tigerish, There should be one in your .minecraft folder.
#341 [13:42] <Tigerish> i dont see a saves directory
#342 [13:42] <Odysseius> Tigerish, If not, ignore that part
#343 [13:42] <Tigerish> ok
#344 [13:42] <Tigerish> now ?
#345 [13:42] <Tigerish> re run installer ?
#346 [13:43] <Odysseius> Tigerish, No, for now just open Minecraft like you usually would
#347 [13:43] <Pems> There's no issue with other games
#348 [13:43] <Tigerish> ok, logged in and downloading 235MB
#349 [13:44] <Tigerish> annnd it stopped on 220MB "Patchy-1.1.jar", and crashed, no error ....
#350 [13:45] <urielsalis> Pems, what games have you tried?
#351 [13:45] <urielsalis> Pems, and do you have chrome installed?
#352 [13:46] <Pems> Chrome is installed, and working games consist of Stardew Valley, Prison Architect, Roblox. Pretty much my whole steam/game library that worked before hand (Minecraft is still not linked to Steam)
#353 [13:47] <urielsalis> Pems, can you go to chrome://gpu/ press Copy report and paste it on paste.ubuntu.com?
#354 [13:47] <Pems> There's nothing there?
#355 [13:48] <urielsalis> Pems, you need to copy the url chrome://gpu/ and paste it in a new tab for it to open
#356 [13:48] <Tigerish> Odysseius , it still crashed like usual ..
#357 [13:48] <urielsalis> Pems, cant click it unfortunately
#358 [13:48] <Odysseius> ??> Tigerish tools/hjt
#359 [13:48] <Absol> Tigerish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#360 [13:48] <Absol> Tigerish: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#361 [13:48] <Odysseius> Tigerish, Please provide a new report.
#362 [13:48] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has joined #minecrafthelp
#363 [13:48] <Dakota> And it crashed again
#364 [13:49] <Pems> Sorry, here it is https://paste.ubuntu.com/p/gwpXTNJ5zs/
#365 [13:49] <Tigerish> https://paste.ubuntu.com/p/rxWvGm6QzH/ Odysseius
#366 [13:49] <urielsalis> Pems, one moment
#367 [13:49] <Odysseius> Dakota, In that case, please provide a new DxDiag log.
#368 [13:49] <Dakota> Okay
#369 [13:50] <urielsalis> Pems, aha, its a opengl issue
#370 [13:50] <urielsalis> Pems, see how chrome reports hardware acceleration is disabled?
#371 [13:50] <Pems> Oh, what does that mean?
#372 [13:50] <urielsalis> Pems, lets try updating your driver
#373 [13:50] <urielsalis> ??> Pems win/dxdiag
#374 [13:50] <Odysseius> urielsalis, No update
#375 [13:50] <Absol> Pems: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#376 [13:50] <urielsalis> .-.
#377 [13:50] <Odysseius> urielsalis, Radeon HD 4800
#378 [13:50] <Odysseius> driver is up-to-date
#379 [13:51] <urielsalis> Odysseius, saw if there is a older one?
#380 [13:51] <Dakota> Ubuntu pastebin please
#381 [13:51] <Pems> https://paste.ubuntu.com/p/fNFx2pXdfj/
#382 [13:52] <Dakota> I need a pastebin please
#383 [13:52] <urielsalis> Dakota, paste.ubuntu.com
#384 [13:52] * x3sucks [webchat@c-73-183-249-92.hsd1.tx.comcast.net] has joined #minecrafthelp
#385 [13:52] <Dakota> https://paste.ubuntu.com/p/k2Gy4cvWcz/
#386 [13:52] <x3sucks> I need help with a server issue, it keeps crashing out of no where and I don't really understand the crash log
#387 [13:53] <x3sucks> running a 1.13 server
#388 [13:53] <urielsalis> Pems, what is your HP Serial number?
#389 [13:53] <Pems> For what exactly?
#390 [13:53] <urielsalis> Pems, also, can you try installing this version of the driver? https://support.amd.com/en-us/download/desktop/legacy/previous/detail?product=legacy2&os=Windows%207%20-%2064&rev=13.1
#391 [13:53] <urielsalis> Pems, for looking the driver in HP support page, https://support.hp.com/ar-es/drivers/laptops
#392 [13:53] <Odysseius> Dakota, Your laptop manufacturer has unfortunately given up on supporting your laptop a long time ago, and this has caused your laptop to not be compatible with newer versions of Minecraft.
#393 [13:54] <Odysseius> Dakota, 1.12 does work though, correct?
#394 [13:54] <Dakota> Yes
#395 [13:54] <Pems> I'm not using a Laptop, and certainly not a Spanish one lol
#396 [13:55] <Odysseius> Pems, https://support.hp.com/en-us/drivers/laptops
#397 [13:55] <urielsalis> Pems, lol, it redirects me to the spanish version of the site as im in Argentina :P
#398 [13:55] <Tigerish> any help odysseius ?
#399 [13:55] <Dakota> So what do I do?
#400 [13:56] <Odysseius> Tigerish, Are you using a private home network to connect to the internet?
#401 [13:56] <Tigerish> what does private mean ?
#402 [13:56] <Pems> I'm still not using an HP Laptop, though. Sorry Again. I'm not good at these things.
#403 [13:56] <Tigerish> i am using my own internet yes
#404 [13:57] <urielsalis> Pems, you are using a HP desktop right?
#405 [13:57] <Pems> Acer
#406 [13:57] <Odysseius> Tigerish, Do you have any kind of ad blocking set up directly in your network?
#407 [13:57] <Tigerish> nope? it isn't custom
#408 [13:57] <Dakota> Hello....
#409 [13:57] <Tigerish> i have adblock in firefox though
#410 [13:58] <Dakota> What do I do? lol
#411 [13:58] <Odysseius> Pems, The DxDiag you showed us clearly shows a HP though...
#412 [13:58] <Odysseius> Dakota, Play 1.12.
#413 [13:58] <Dakota> Bruh
#414 [13:58] <Dakota> Thanks for the help :/
#415 [13:59] <Pems> It's an Acer Desktop. I'll look for the Serial Code anyway
#416 [13:59] <Odysseius> Dakota, Unfortunately, like I said, Acer stopped supporting your Laptop, and hence hasn't released any kind of update for 10 years.
#417 [13:59] <urielsalis> Pems, your log shows HP Pro 3400 Series MT
#418 [13:59] <Dakota> How old is this laptop then? o.O
#419 [13:59] <Odysseius> Dakota, About 10 years
#420 [13:59] <Dakota> Dang
#421 [13:59] <Odysseius> Dakota, Usual support time for laptops are abpout 1 or 2 seconds
#422 [14:00] <Dakota> And its still in good condition XD
#423 [14:00] <Odysseius> Dakota, (Sarcasm, it's usually 3 months)
#424 [14:00] <Dakota> So imma have to buy a new laptop
#425 [14:01] <Dakota> There goes one more thing that i have to pay for. Thanks for the help though guys D:
#426 [14:01] <Odysseius> Dakota, There are also versions of X-Box, PS, Switch, even 3DS
#427 [14:01] <urielsalis> And mobile :P
#428 [14:01] <Dakota> I have a PS4
#429 [14:02] <Dakota> And mobile
#430 [14:02] <Pems> https://imgur.com/a/bploow6
#431 [14:02] <Tigerish> nah these versions aren't as good as the java PC one :)
#432 [14:02] <Dakota> The update for PS4 hasnt came out yet with the update aquatic
#433 [14:02] <Pems> Link doesn't work
#434 [14:02] <Odysseius> Dakota, blame Sony for that.
#435 [14:03] <Pems> The only result I'm getting for HP is a Microtower PC
#436 [14:03] <Odysseius> Pems, Did you buy that PC used?
#437 [14:03] * JP [webchat@88-105-23-156.dynamic.dsl.as9105.com] has quit. (Quit: webchat.esper.net)
#438 [14:04] <Pems> It was a custom built PC. I assume they may have used the Microtower as a base.
#439 [14:04] <Dakota> No i blame 4j studios :)
#440 [14:04] <Tigerish> odysseius ? any solutions for me ;l
#441 [14:05] <Odysseius> Tigerish, Restart your Router.
#442 [14:05] <Tigerish> just close and open ?
#443 [14:05] <urielsalis> Pems, the GPU they used is more than 10 years old :/
#444 [14:05] <Odysseius> Tigerish, Turn it off and turn it back on again.
#445 [14:05] <urielsalis> Pems, I would suggest looking into upgrading that if you plan to use it for gaming
#446 [14:05] <Odysseius> Tigerish, Your router, the box that connects you to the internet.
#447 [14:06] * Tigerish [webchat@109-161-172-45.rev.bb.zain.com] has quit. (Quit: webchat.esper.net)
#448 [14:06] <urielsalis> Padawan, as it looks like the OpenGL driver it uses doenst work quite right
#449 [14:06] <Pems> Well brilliant
#450 [14:06] <Pems> Just fantastic
#451 [14:06] <urielsalis> Pems, Thats why Chrome is saying that it cant enable hardware acceleration too :/
#452 [14:06] <Dakota> XD well time to go get a new laptop on the third
#453 [14:06] <Pems> Great
#454 [14:07] <Dakota> Thanks Odysseius
#455 [14:07] <Dakota> And btw love the Greek name <3
#456 [14:07] <urielsalis> Pems, 1.12 works but 1.13 doesnt as in 1.13 the library Minecraft uses to talk to OpenGL(LWJGL) was updated and it might be using new things that break in your old driver(although the minimum requirement of opengl was not upgraded)
#457 [14:07] <Odysseius> Dakota, Well
#458 [14:07] <Dakota> Loved the story as well by the oddesy :D
#459 [14:07] <Odysseius> Dakota, It's based on Super Mario Odyssey, so not really
#460 [14:07] <Dakota> Really?
#461 [14:08] <x3sucks> Hello?
#462 [14:08] <Odysseius> Dakota, Long story
#463 [14:08] <Dakota> Lol
#464 [14:08] * Tigerish [webchat@109-161-131-95.rev.bb.zain.com] has joined #minecrafthelp
#465 [14:08] <Odysseius> x3sucks, Hello
#466 [14:08] <Tigerish> Odysseius still same thing ..
#467 [14:08] <Dakota> Well ttyl
#468 [14:08] <Pems> Well I think I see the issue now. Doesn't look like I'll be able to play 1.13 unless I upgrade. Shucks. Thanks for the help anyway
#469 [14:08] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has quit. (Quit: webchat.esper.net)
#470 [14:08] <x3sucks> I was asking about a server crash
#471 [14:08] <x3sucks> I need help with a server issue, it keeps crashing out of no where and I don't really understand the crash log
#472 [14:09] <urielsalis> Pems, np, you can check computer stores near you, they might have something good
#473 [14:09] <Odysseius> x3sucks, What is the actual crash log?
#474 [14:09] <urielsalis> Pems, that isnt as expensive as the latest ones
#475 [14:09] <x3sucks> do I just paste it here or...?
#476 [14:09] <urielsalis> ??> Pems gpu/matri
#477 [14:09] <urielsalis> ??> Pems gpu/matrix
#478 [14:09] <Absol> Pems: For advanced users only: The Minecraft graphics card compatibility matrix, listing every GPU and its supported OSes, will give you an overview of what works and what doesn't work on a computer.
#479 [14:09] <Absol> Pems: https://docs.google.com/spreadsheets/d/1VP1eCyo6gsBjulvuJkopincb452PLI4YSgnqD0Griks/edit?usp=drive_web
#480 [14:09] <Tigerish> do i not have a problem and i am actually jynxed ? -.-
#481 [14:09] <Odysseius> ??> x3sucks paste
#482 [14:09] <Absol> x3sucks: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#483 [14:09] <urielsalis> Pems, look for something that supports Windows 10 and its relatively new and you should be fine
#484 [14:10] <Pems> Not much in the way of good PCs in my area considering the state of mine I bought not too long ago, never mind any PC stores
#485 [14:10] <Pems> Thanks for the help anyways
#486 [14:10] <Lord_Ralex> in theory, you can buy a cheap-ish "new" video card and it should work out
#487 [14:10] <x3sucks> https://paste.ubuntu.com/p/xsTYFgsnQT/
#488 [14:10] <Lord_Ralex> that would not be too bad in terms of cost and may slip in without much concern, but depends on the case
#489 [14:10] <Tigerish> urielsalis , any idea on my condition ?
#490 [14:11] <Tigerish> anyone else ?
#491 [14:11] <Odysseius> Tigerish, Some program is killing the launcher as soon as it tries to download something.
#492 [14:11] <Tigerish> i have twitch ?
#493 [14:11] <urielsalis> Tigerish, what modem/router do you have?
#494 [14:11] <Tigerish> idk what programm
#495 [14:12] <Tigerish> mhmm what do u mean
#496 [14:12] * Pems [webchat@b01890e2.bb.sky.com] has quit. (Quit: webchat.esper.net)
#497 [14:12] <urielsalis> Tigerish, Try calling your ISP and asking if they do any adblocking from their routers
#498 [14:12] <Odysseius> x3sucks, Set server-max-ticktime (or something like that) to -1 in the server.properties.
#499 [14:12] <Tigerish> it's a huawei portable net
#500 [14:12] <urielsalis> Tigerish, they might be blocking that speciific file
#501 [14:12] <urielsalis> Tigerish, bought by you or leased from your ISP?
#502 [14:13] <Tigerish> leased
#503 [14:13] <urielsalis> Tigerish, call your ISP or check the settings of the router to see if anything suggests they might be doing adblocking from there
#504 [14:13] <x3sucks> ok I did that
#505 [14:13] <Tigerish> can u give me the whole .minecraft to download ?
#506 [14:13] <Tigerish> the whole 235MB ?
#507 [14:13] <urielsalis> Tigerish, its not legal to distribute it
#508 [14:14] <Tigerish> aahhhhhh
#509 [14:14] <Tigerish> it is so frustrating
#510 [14:14] <Tigerish> how do i call em ?
#511 [14:14] <urielsalis> Tigerish, they should have a support number in the bill you pay
#512 [14:16] <x3sucks> Odysseiusis that all I needed to do?
#513 [14:17] <Odysseius> x3sucks, Should be enough to stop it from crashing.
#514 [14:17] <x3sucks> ok I'm gonna test it
#515 [14:18] <Tigerish> urielsalis they said no, it's mainly from the source either sall number or seeds or file corrupted
#516 [14:19] <x3sucks> Odysseius thank you so much
#517 [14:20] <urielsalis> Tigerish, what?
#518 [14:21] <Tigerish> they told me they don't have any sort of ad-blocking whatso ever
#519 [14:21] <Tigerish> i didn't understand the sall number or whatever, thats why i told u
#520 [14:21] * Webchat_88147 [webchat@client-206.248.62.114.skybeam.com] has joined #minecrafthelp
#521 [14:22] <urielsalis> Tigerish, mmm
#522 [14:22] <urielsalis> Tigerish, one moment
#523 [14:22] * Webchat_20395 [webchat@cpc100240-oldh11-2-0-cust534.10-1.cable.virginm.net] has joined #minecrafthelp
#524 [14:22] <Tigerish> ok take ur time
#525 [14:22] <urielsalis> ??> Tigerish launcher/log-txt
#526 [14:22] <Absol> Tigerish: We need to see your full launcher log, which is created in the game directory.
#527 [14:22] <Webchat_20395> i get an error when i try to redownload my minecraft
#528 [14:22] <Webchat_88147> How do I get in to the app
#529 [14:22] <Absol> Tigerish: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#530 [14:23] <Odysseius> Webchat_20395, What error?
#531 [14:23] <Odysseius> Webchat_88147, Which App are you refering to?
#532 [14:23] <Webchat_20395> i will try to send it in the group
#533 [14:23] <Odysseius> ??> Webchat_20395 paste
#534 [14:23] <Absol> Webchat_20395: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#535 [14:23] <Webchat_88147> How do I get in to the app
#536 [14:23] <Odysseius> Webchat_88147, What App?
#537 [14:24] <Webchat_88147> Minecraft you noob
#538 [14:25] <urielsalis> Webchat_88147, no need to get rude
#539 [14:25] <urielsalis> ??> Webchat_88147 scold/attitude
#540 [14:25] <Absol> Webchat_88147: The people in #minecrafthelp offering assistance have no affiliation with Mojang, and are volunteering their time. Please treat them, and #minecrafthelp, with respect.
#541 [14:25] <Absol> Webchat_88147: We understand that if you're here, you're probably upset because something isn't working properly. Try to remember that we are volunteering our time to try to assist people such as yourself.
#542 [14:26] <Webchat_88147> How to sign in
#543 [14:26] <Tigerish> https://paste.ubuntu.com/p/Scy4R4NN5R/
#544 [14:27] <urielsalis> Tigerish, lets try this
#545 [14:27] <urielsalis> Tigerish, Restart your pc in safe mode with networking and try playing from there
#546 [14:27] <Webchat_20395> i do not have a green arrow next to "play"
#547 [14:28] <urielsalis> Webchat_20395, what do you have?
#548 [14:28] <Tigerish> how do i do that
#549 [14:28] * Vnx [webchat@dslb-188-097-070-004.188.097.pools.vodafone-ip.de] has joined #minecrafthelp
#550 [14:28] <Webchat_20395> it just says play there is no arrow next to play someone told me to click the arrow but there isnt one
#551 [14:28] <urielsalis> Tigerish, https://support.eset.com/kb2268/?locale=en_US&viewlocale=en_US
#552 [14:28] <urielsalis> Webchat_20395, its the play button green?
#553 [14:29] <Webchat_20395> yes with no arrow just play
#554 [14:29] <urielsalis> Webchat_20395, press that button
#555 [14:30] * Tigerish [webchat@109-161-131-95.rev.bb.zain.com] has quit. (Quit: webchat.esper.net)
#556 [14:30] <Vnx> Why i still get java hep space? tried everithing (11GB ram for mc, x16 tp, only cpu is busy )
#557 [14:30] <Vnx> Why i still get java heap space? tried everithing (11GB ram for mc, x16 tp, only cpu is busy )
#558 [14:30] <urielsalis> Vnx, dont spam
#559 [14:30] <urielsalis> Vnx, do not give Minecraft 11GB of ram
#560 [14:31] <urielsalis> Vnx, leave it at the default 1GB
#561 [14:31] <Webchat_20395> you guys are useless iv fixed it myself
#562 [14:31] * Webchat_20395 [webchat@cpc100240-oldh11-2-0-cust534.10-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#563 [14:31] <Vnx> Ive tested 512mb 5g 8g and 11g (ihave 16g)
#564 [14:32] <Vnx> pls help me
#565 [14:32] <urielsalis> Vnx, and what is the error you are getting when its set at 1g?
#566 [14:32] <Vnx> i test, wait
#567 [14:32] <Webchat_88147> What does that mean
#568 [14:34] * miniverga [webchat@dsl-187-145-1-38-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#569 [14:34] <Vnx> Description: Initializing game java.lang.OutOfMemoryError: Java heap space
#570 [14:35] <miniverga> solucion del pedo
#571 [14:35] * miniverga [webchat@dsl-187-145-1-38-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#572 [14:35] <urielsalis> ??> Vnx launcher/log
#573 [14:35] <Absol> Vnx: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#574 [14:35] <Webchat_88147> I NEED YOUR HELP
#575 [14:36] <urielsalis> Webchat_88147, with?
#576 [14:36] <Vnx> can i send a crash log, +urielsalis
#577 [14:37] <urielsalis> Vnx, yep
#578 [14:38] <Vnx> https://hastebin.com/ibomopumas.xml
#579 [14:39] <urielsalis> Vnx, are you using any resource packs or mods?
#580 [14:39] <Vnx> ressource packs none World downloader mod
#581 [14:40] <urielsalis> Vnx, delete the mod and try again
#582 [14:41] <Vnx> Already tried, working, but how to use the mod
#583 [14:41] <urielsalis> Vnx, we dont help with mods here
#584 [14:41] <Vnx> :(
#585 [14:42] <Webchat_88147> i have to recharge my tablet
#586 [14:44] * Lela [webchat@50-25-249-72.lbbkcmtk05.res.dyn.suddenlink.net] has joined #minecrafthelp
#587 [14:45] <Webchat_88147> Do you have SnapchAt
#588 [14:46] * ant5 [webchat@72-24-118-156.cpe.cableone.net] has joined #minecrafthelp
#589 [14:46] <ant5> my game starts loading then just freezes help?
#590 [14:46] * reggasouth [webchat@c-76-124-185-253.hsd1.pa.comcast.net] has joined #minecrafthelp
#591 [14:47] <Lela> Ahhh, okay, so I'm still having problems with opening up 1.13, and I did some steps yesterday, and I realized I haven't gave my launcher log here
#592 [14:47] * Webchat_88147 [webchat@client-206.248.62.114.skybeam.com] has quit. (Quit: webchat.esper.net)
#593 [14:47] <Lela> So, if anyone that could help me is reading this
#594 [14:47] <reggasouth> why can i only play java demo after i bought and downloaded game
#595 [14:47] <Lela> I'm sorry if I'm a ignorant nuisance, but here is my launcher log: https://paste.ubuntu.com/p/2fy3b42xZh/
#596 [14:55] * GGamer [webchat@172.58.142.222] has joined #minecrafthelp
#597 [14:55] <GGamer> When I open up my minecraft and press play the 'Mojang' screen pops and loads but then crashes
#598 [14:55] <GGamer> When I open up my minecraft and press play the 'Mojang' screen pops and loads but then crashes
#599 [14:58] * Zen [webchat@ip68-100-48-157.dc.dc.cox.net] has joined #minecrafthelp
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#601 [15:06] * SamTheSwimmer [webchat@cpe-67-240-65-121.nycap.res.rr.com] has joined #minecrafthelp
#602 [15:07] <SamTheSwimmer> Whenever I try to launch minecraft 1.13, it crashes, I tried reinstalling minecraft. I found that it only does this for 1.13, how do I fix this?
#603 [15:08] <urielsalis> ??> SamTheSwimmer launcher/log-txt
#604 [15:08] <Absol> SamTheSwimmer: We need to see your full launcher log, which is created in the game directory.
#605 [15:08] <Absol> SamTheSwimmer: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#606 [15:13] <Lela> Hello, Absol, I sent you my launcher log up there, is there anything else I should do now, or?
#607 [15:13] <SamTheSwimmer> Absol when I clikc the green arrow it says "PLEASE NOTE, Could not open the game directoru. Please make sure the folder path is valid: /Users/(my computer account name)/Library/Application Support/minecraft
#608 [15:14] * Tigerish [webchat@109-161-131-24.rev.bb.zain.com] has joined #minecrafthelp
#609 [15:14] <Tigerish> helloo
#610 [15:15] <Tigerish> my issue isn't any better, any more help ?
#611 [15:16] * ChaiTea [webchat@45.74.249.138] has joined #minecrafthelp
#612 [15:20] <ChaiTea> Hello! When I try to start my Minecraft up in any recent version it stops downloading. An Error pops up saying that it cannot download the "file. th_th.json". I've tried to close the launcer and try again, restart my computer ,and even clearing room on my comuter but it wont work. I love this game and want to play it again after so long of not bein
#613 [15:20] <ChaiTea> g able too.
#614 [15:22] <Zen> I can't launch Minecraft. I keep getting this message:
#615 [15:22] <Zen> The game crashed whilst initializing game. Error: dda: Unable to fit: minecraft:block/lava_flowsize:32x32 - Maybe try a lowerresolution resourcepack?
#616 [15:22] * Zen [webchat@ip68-100-48-157.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#617 [15:22] <ChaiTea> Is there anyway of fixing my problem?
#618 [15:23] <ChaiTea> Dose this chat even work?
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#620 [15:24] <SamTheSwimmer> yeah
#621 [15:25] * fisker [webchat@3e6bcdd6.rev.stofanet.dk] has joined #minecrafthelp
#622 [15:25] <ChaiTea> cool.
#623 [15:26] <ChaiTea> Hmmm. Is there even any operators to answer questions?
#624 [15:26] <ChaiTea> Mabey...
#625 [15:26] * urielsalis pops in
#625 [15:26] <urielsalis> hi ChaiTea what is your issue?
#626 [15:26] <ChaiTea> Hey!
#627 [15:26] <fisker> can i like private chat with a operator?
#628 [15:26] <ChaiTea> When I try to start my Minecraft up in any recent version it stops downloading. An Error pops up saying that it cannot download the "file. th_th.json". I've tried to close the launcer and try again, restart my computer ,and even clearing room on my comuter but it wont work. I love this game and want to play it again after so long of not being able
#629 [15:26] <ChaiTea> too.
#630 [15:27] <urielsalis> fisker, we try to do everything public, what is the issue?
#631 [15:27] <urielsalis> ??> ChaiTea tools/hjt
#632 [15:27] <Absol> ChaiTea: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#633 [15:27] <fisker> uhh cant make my old account into a mojang account
#634 [15:27] <Absol> ChaiTea: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#635 [15:27] <urielsalis> fisker, what happens when you try?
#636 [15:27] <fisker> back then i didnt use email for my mc account to log in
#637 [15:27] <fisker> and i need an email in there
#638 [15:27] <fisker> for some reason
#639 [15:27] <urielsalis> fisker, what is your username?
#640 [15:28] <fisker> Geffe
#641 [15:28] <urielsalis> fisker, you migrated your account?
#642 [15:28] <ChaiTea> All right I'll try, thanks!
#643 [15:28] <fisker> nope, ive been trying
#644 [15:28] <urielsalis> fisker, it said your account was already migrated?
#645 [15:29] <fisker> uh what
#646 [15:29] <urielsalis> fisker, im seeing that account as migrated
#647 [15:29] <urielsalis> fisker, if you didnt migrate it, you will need to email Mojang
#648 [15:29] <urielsalis> ??> fisker account/send-email
#649 [15:29] <Absol> fisker: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#650 [15:29] <Absol> fisker: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#651 [15:30] <fisker> i will take a look
#652 [15:30] <fisker> i just dont remember doing it
#653 [15:30] <Tigerish> urielsalis i am still having the problem
#654 [15:30] <urielsalis> Tigerish, :/
#655 [15:31] <urielsalis> Tigerish, did it work in safe mode?
#656 [15:31] <SamTheSwimmer> my game continues to crash :/
#657 [15:31] <Tigerish> safe mode doesn't enable network for me to download
#658 [15:31] <urielsalis> Tigerish, there is safe mode with networking
#659 [15:31] <urielsalis> SamTheSwimmer, you got the log?
#660 [15:32] <SamTheSwimmer> how do I do that again?
#661 [15:32] <SamTheSwimmer> sry
#662 [15:32] <Tigerish> i know, i entered that, but it still didnt have it
#663 [15:32] <urielsalis> Tigerish, mmm
#664 [15:32] <urielsalis> ??> SamTheSwimmer launcher/log-txt
#665 [15:32] <Absol> SamTheSwimmer: We need to see your full launcher log, which is created in the game directory.
#666 [15:32] <Absol> SamTheSwimmer: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#667 [15:33] * thelounge75 [webchat@cpe-67-240-65-121.nycap.res.rr.com] has joined #minecrafthelp
#668 [15:34] <urielsalis> Tigerish, while on safe mode with networking you should have wired internet access, dont know about wifi
#669 [15:34] <Tigerish> i can't do wired internet
#670 [15:34] <SamTheSwimmer> https://paste.ubuntu.com
#671 [15:34] <Tigerish> only wireless
#672 [15:34] <urielsalis> SamTheSwimmer, full url please
#673 [15:34] <SamTheSwimmer> ok
#674 [15:34] <urielsalis> Tigerish, why not?
#675 [15:34] * MrsMelW37 [webchat@c-67-164-78-74.hsd1.ca.comcast.net] has joined #minecrafthelp
#676 [15:34] <Tigerish> because my internet is a small one, no wires can enter it
#677 [15:35] <SamTheSwimmer> When I appeant to hit the green arow, it says that "Could not open the game directoru. Please make sure the folder path is valid:"
#678 [15:35] <SamTheSwimmer> attempted*
#679 [15:35] <urielsalis> SamTheSwimmer, thats weird, that means the game doesnt have access to opening the game directory
#680 [15:35] <MrsMelW37> My login info was changed and I can no longer login. When I try to do forgot password, it never sends me anything to my email address. Please advise.
#681 [15:35] <Tigerish> urielsalis here it looks like this https://cf2.s3.souqcdn.com/item/2015/05/14/82/93/17/7/item_XL_8293177_7889389.jpg
#682 [15:36] <urielsalis> SamTheSwimmer, which most likely is the cause of your issue too
#683 [15:36] <Tigerish> but a newer version
#684 [15:36] <urielsalis> ??> MrsMelW37 account/send-email
#685 [15:36] <Absol> MrsMelW37: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#686 [15:36] <Absol> MrsMelW37: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#687 [15:36] <SamTheSwimmer> ok urielsalis how do I fix it then?
#688 [15:36] <urielsalis> Tigerish, cant you remove one of the connected ones to try?
#689 [15:36] <SamTheSwimmer> :D
#690 [15:36] <MrsMelW37> great it's been four years since I purchased my account. Don't think I have that info.
#691 [15:36] <urielsalis> ??> MrsMelW37 account/trans-id
#692 [15:36] <Absol> MrsMelW37: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#693 [15:36] <urielsalis> MrsMelW37, those are the instructions to recover it
#694 [15:37] <urielsalis> SamTheSwimmer, any AV software?
#695 [15:37] <MrsMelW37> Thank you!
#696 [15:37] <Tigerish> urielsalis i dont think that is the reason but i have made my laptop the only one to be downloading
#697 [15:37] <Tigerish> please i dont wanna play the windows 10 ediiton
#698 [15:37] <Tigerish> it sucksssss
#699 [15:37] <Tigerish> not even serverrsss
#700 [15:37] <SamTheSwimmer> I am not 100% positive, most likely, I am using my dads mac to play this
#701 [15:38] <SamTheSwimmer> urielsalis
#702 [15:38] <urielsalis> Tigerish, we dont really know if something in your PC or in your network is blocking it
#703 [15:38] <urielsalis> Tigerish, the safe mode was to check if it was something in your PC
#704 [15:38] * fisker [webchat@3e6bcdd6.rev.stofanet.dk] has quit. (Quit: webchat.esper.net)
#705 [15:38] <Tigerish> :l
#706 [15:38] <urielsalis> Tigerish, if you cant follow that step, I dont know what to suggest apart from trying in a friends house
#707 [15:38] <Tigerish> i will try and tell u
#708 [15:38] <Tigerish> thank u man
#709 [15:38] <urielsalis> SamTheSwimmer, I would begin asking him, something is blocking the game from creating the directory
#710 [15:39] <Tigerish> especially since you're volunteering
#711 [15:39] <urielsalis> Tigerish, if it works in a friends house, then its your network
#712 [15:39] <urielsalis> Tigerish, and you will need to talk to your internet service provider to fix it
#713 [15:39] <urielsalis> Tigerish, if it doesnt, its your PC, come back telling us you tried that
#714 [15:39] <urielsalis> Tigerish, np :)
#715 [15:39] <Tigerish> mhmm, okay will do
#716 [15:39] <Tigerish> cya :)
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#725 [16:14] <BadAtMinecraft> My Minecraft java edition is crashing, it freezes half a second after it starts. In the event log, it says that the java has hanged. Help me! (Using 1.8.9, have already tried newer versions)
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#730 [16:19] <StarsoulerLela> Alright, I'm still having trouble connecting to 1.13
#731 [16:19] <StarsoulerLela> Well, not connecting, but my game keeps crashing
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#733 [16:21] * LiamU5272 [webchat@pool-100-1-90-158.nwrknj.fios.verizon.net] has joined #minecrafthelp
#734 [16:22] <LiamU5272> Hi, I can't access my account because I don't know my mojang account password and I can't access the email used to create the account
#735 [16:23] * VictorMorey [webchat@ip72-220-162-183.sd.sd.cox.net] has joined #minecrafthelp
#736 [16:26] <VictorMorey> I am trying to play minecraft on my Macbook. Single player game. 1.12 ran fine, 1.13 is running really poorly. Laggy. Blocks not getting mined. My mouse scroll is really inconsistent. Has this been an issue for other mac users? Is there something I can do?
#737 [16:30] * LiamU5272 [webchat@pool-100-1-90-158.nwrknj.fios.verizon.net] has joined #minecrafthelp
#738 [16:30] <thelounge67> hey guys! so i just got back into mine craft and a bout three days ago i upgraded to update 1.13 and the game is not working, when ever i try to launch to game it boots up, displays the mojang logo, but then instantly says that mine craft is not responding. i have tryed installing new java removing and reinstalling, repairing.
#739 [16:31] <StarsoulerLela> I'm currently having the same problem as well, the game keeps crashing
#740 [16:32] <StarsoulerLela> It's been going on for me the past three days and no luck, I even upgraded Java and updated my graphics drivers
#741 [16:32] <LiamU5272> Hi, I' trying to log onto my account, but I can't access the email used to set up the account and I don't know my password
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#743 [16:33] * Eddy [webchat@172.58.14.150] has joined #minecrafthelp
#744 [16:33] <Eddy> Hello
#745 [16:36] <Eddy> I was curious about poor performance on MC
#746 [16:37] <Eddy> Absol Good day to you sir
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#751 [16:55] <clayton> I have used this account on my computer before but it wont allow me to change my password because im not getting the email that allows me to
#752 [16:59] <clayton> ?
#753 [17:04] <clayton> anyone here?
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#759 [17:24] <GGamer> When I open up my minecraft and press play the 'Mojang' screen pops and loads but then crashes
#760 [17:25] <GGamer> When I open up my minecraft and press play the 'Mojang' screen pops and loads but then crashes
#761 [17:32] <tyteen4a03> GGamer: Do you have Discord installed?
#762 [17:38] <GGamer> No
#763 [17:38] <GGamer> I do not
#764 [17:42] * zBoringDrop [webchat@151.74.25.233] has joined #minecrafthelp
#765 [17:43] <zBoringDrop> Can someone tell me what antivirus i can't use (for download minecraft versions)
#766 [17:45] * Paige [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#767 [17:46] <Paige> Minecraft keeps crashing everytime I try to go to the menu
#768 [17:47] * Paige is now known as lilpotatobun
#769 [17:49] * Emeraldsniper [webchat@96-41-236-134.dhcp.ftbg.wi.charter.com] has joined #minecrafthelp
#770 [17:49] <lilpotatobun> Please help
#771 [17:50] <Emeraldsniper> Hey, can someone please assist me with a problem I have been getting with the latest 1.13 build? It concerns an error upon getting when trying to load a world up.
#772 [17:52] <lilpotatobun> Excuse me, I've been having problems with minecraft crashing every time I try to open it. Can someone please help?
#773 [18:00] * CodeRedGamer [webchat@pool-173-54-183-229.nwrknj.fios.verizon.net] has joined #minecrafthelp
#774 [18:00] <CodeRedGamer> Hey can someone help me with my account
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#777 [18:11] <blyq> I know the name of my Minecraft account but no idea anything else and I know I already had the game purchased
#778 [18:11] <blyq> how do I go about this?
#779 [18:18] * Myld [webchat@104-13-162-20.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
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#781 [18:21] <Myld> I am having trouble connecting to my realm. It says "Connecting to the Realm" indefinitely. Both of my friends are able to connect to the realm. I have tried reinstalling minecraft and also leaving it connecting over night. Switching the realm to a different world slot also did not work.
#782 [18:24] <Myld> I also have pretty strong internet and have plugged in the ethernet cable but it still will not connect.
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#787 [18:30] <Emeraldsniper> Is there honestly anyone able to assist with this problem I am getting with the game? It's this "unable to create child event loop" nonsense and I can't even downgrade the client to play either. It's not my antivirus at all that's stopping java. I have been trying to get this solved for more than a few days. I had to be redirected to here to find a
#788 [18:30] <Emeraldsniper> ny assistance since none else would give solid answers, than point me to here.
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#790 [18:42] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#791 [18:44] <lilpotatobun> Can someone please help me? Every time I attempt to open minecraft, it immediatly crashes. I don't know if I did something wrong in the downloading process or what, but it happens every time
#792 [18:45] <mattym> ??> lilpotatobun launcher/log-txt
#793 [18:45] <Absol> lilpotatobun: We need to see your full launcher log, which is created in the game directory.
#794 [18:45] <Absol> lilpotatobun: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#795 [18:48] <lilpotatobun> https://login.launchpad.net/fdWWXx4flQNgDMcD/+decide
#796 [18:48] <lilpotatobun> That's the link
#797 [18:48] * Jess [webchat@cpe-184-56-15-195.neo.res.rr.com] has joined #minecrafthelp
#798 [18:48] <lilpotatobun> Wait no
#799 [18:48] <lilpotatobun> Hold on
#800 [18:48] <lilpotatobun> I did the wrong thing
#801 [18:48] <Jess> me and my friend can not connect to the same server on minecraft
#802 [18:48] <mattym> lilpotatobun, Take your time
#803 [18:49] <lilpotatobun> https://paste.ubuntu.com/p/TmKtWpwGZF/
#804 [18:49] <mattym> Jess, Are you both on the same version of the game?
#805 [18:49] <lilpotatobun> That is the link
#806 [18:49] <mattym> lilpotatobun, Are you running Discord at all?
#807 [18:50] <lilpotatobun> What's discord?
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#809 [18:50] <mattym> lilpotatobun, Nevermind then.
#810 [18:50] <Jess> yeah i uninstalled the xbox one version and just using the main one
#811 [18:51] <mattym> lilpotatobun, Can you close the log, make sure the launcher, error window, and if the game window is still there, are all closed. Then copy the log again.
#812 [18:51] * Owen [~Owen@2001:8003:20a1:ee00:e145:d9ad:35da:306d] has joined #minecrafthelp
#813 [18:51] <mattym> Jess, We do not support the console, or Bedrock editions here. You will need to try the forums or reddit.
#814 [18:51] <Jess> 1.6.0.8 is his and 1.5.2 is mine v
#815 [18:51] <lilpotatobun> I'm confused
#816 [18:51] <lilpotatobun> Can you dumb it down for me?
#817 [18:51] <mattym> Jess, Well then whoever is on 1.6.# needs to leave the beta program.
#818 [18:51] <Jess> xbox one told me i had to contact you guys and sent me the link
#819 [18:52] <mattym> lilpotatobun, Make sure everything related to Minecraft is closed.
#820 [18:52] <mattym> lilpotatobun, Then check the log again, it should be much longer.
#821 [18:52] <mattym> lilpotatobun, If so, copy it again and provide a new link.
#822 [18:53] <Jess> is anyone going to help me
#823 [18:53] <mattym> Jess, Read what I wrote.
#824 [18:53] <Jess> yeah but xbox told me to contact you guys so who am i suppose to contact
#825 [18:54] <mattym> Jess, No, they would have told you to contact Mojang, we are not Mojang, also read what else I wrote.
#826 [18:54] <Jess> how do they do thay
#827 [18:54] <Jess> that
#828 [18:55] <lilpotatobun> https://paste.ubuntu.com/p/Y6xqjw9bPJ/
#829 [18:55] <Jess> he just bought the same a couple days ago
#830 [18:55] <lilpotatobun> Did I do it right?
#831 [18:55] <mattym> Jess, Well they would have signed up for the xbox live insider/beta program at some point, so they need to reverse whatever they did.
#832 [18:55] <mattym> lilpotatobun, Are there multiple files called launcher_log in the folder?
#833 [18:56] <lilpotatobun> No
#834 [18:56] <mattym> ??> lilpotatobun tools/hjt
#835 [18:56] <Absol> lilpotatobun: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#836 [18:56] <Absol> lilpotatobun: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#837 [18:57] <lilpotatobun> Will do
#838 [18:59] <lilpotatobun> https://paste.ubuntu.com/p/HfgYzTtxHK/
#839 [18:59] <Emeraldsniper> Is someone please able to help me with my current error that prevents me to going in to any screenshot or world via online? I even have the error log link with me to show.
#840 [18:59] <lilpotatobun> Am I stil doing something wrong?
#841 [18:59] * PeeeDrummm [webchat@189-107-115-241.user.veloxzone.com.br] has joined #minecrafthelp
#842 [18:59] <mattym> lilpotatobun, Ok one moment.
#843 [18:59] <mattym> Emeraldsniper, Provide the link.
#844 [19:00] <Emeraldsniper> https://pastebin.com/XbnQdsmc It's right here.
#845 [19:00] <Myld> I am having trouble connecting to my realm. It says "Connecting to the Realm" indefinitely. Both of my friends are able to connect to the realm. I have tried reinstalling minecraft and also leaving it connecting over night. Switching the realm to a different world slot also did not work.
#846 [19:00] <PeeeDrummm> My game after a few minutes/seconds playing it freezes and I have to reboot it.
#847 [19:01] <mattym> ?? tools/hjt
#848 [19:01] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#849 [19:01] <Absol> tools/hjt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#850 [19:01] <mattym> Emeraldsniper and Myld I need you to follow the instructions Absol wrote.
#851 [19:01] <lilpotatobun> Is that for me?
#852 [19:01] <mattym> lilpotatobun, Ok two issues I see there.
#853 [19:01] <lilpotatobun> Hm?
#854 [19:01] <mattym> lilpotatobun, No, one moment, getting the directions you will need.
#855 [19:01] <Emeraldsniper> I shall get this program and run it.
#856 [19:02] <lilpotatobun> Okay
#857 [19:02] <mattym> lilpotatobun, You have both McAfee components and Advanced SystemCare, which are horribly made antivirus solutions.
#858 [19:03] <mattym> lilpotatobun, You will need to uninstall both. And you will need the following instructions to properly remove the Mcafee components.
#859 [19:03] <mattym> ??> lilpotatobun av/mcafee/uninstall
#860 [19:03] <Absol> lilpotatobun: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#861 [19:03] <Emeraldsniper> https://paste.ubuntu.com/p/C4xYt4pZNd/ Here's the log.
#862 [19:04] <mattym> PeeeDrummm, Does it give you any other error, or message, or just freeze?
#863 [19:04] <mattym> Emeraldsniper, Can you describe the exact problem you get?
#864 [19:05] <PeeeDrummm> The game freezes and says Java has stopped working. There is no error in the log, I am with this problem will do 1 year and found no solution until then.
#865 [19:05] * Myld [webchat@104-13-162-20.lightspeed.rcsntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#866 [19:06] <Emeraldsniper> I sure can. When I load up a screenshot, that I optimized or fresh created, it loads it up normally until it reaches the "Saving World" text. Then, two seconds later, it crashes the game, and gives me the "unable to create child event loop" error in the launcher.
#867 [19:06] <mattym> PeeeDrummm, And its once you are already in a world?
#868 [19:06] <PeeeDrummm> Yes, sometimes it also occurs when I'm on the home screen
#869 [19:07] <mattym> Emeraldsniper, And do you have the overlay in discord disabled?
#870 [19:07] <mattym> PeeeDrummm, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#871 [19:07] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#872 [19:07] <Emeraldsniper> Yes, overlay is disabled.
#873 [19:07] <PeeeDrummm> is already disabled
#874 [19:08] <mattym> Emeraldsniper, Ok, uninstall both Hamachi and Akamai Netsession from the computer. Make sure you restart after removing them.
#875 [19:08] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#876 [19:08] <mattym> ??> PeeeDrummm tools/hjt
#877 [19:08] <Absol> PeeeDrummm: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#878 [19:08] <Absol> PeeeDrummm: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#879 [19:08] <lilpotatobun> Am I supposed to uninstall TruKey?
#880 [19:09] <Emeraldsniper> Both of them? Alright, just let me notepad down the server I use on it and then I'll restart here..
#881 [19:09] <mattym> lilpotatobun, Not sure what that is, not something we have ever seen as a problem before, but if it wants you to remove it as part of one of the other things, then yes.
#882 [19:09] <lilpotatobun> Oh\
#883 [19:09] <lilpotatobun> Well I did
#884 [19:10] <mattym> lilpotatobun, Good, actually looking at the log its part of "Intel Security" which is just Mcafee under a different name
#885 [19:12] <PeeeDrummm> https://paste.ubuntu.com/p/dbR3Jf8Zn9/ - I also tried several launchers to see if the problem was in the launcher.
#886 [19:13] <Jess> okay he opt out of the beta uninstalled the game reset the xbox installed the game still says the 1608 version
#887 [19:14] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#888 [19:14] <mattym> Jess, Uninstall first, leaving the beta program sometimes takes time to complete.
#889 [19:14] <mattym> Jess, Make sure he does not install it again for about 20-30 minutes.
#890 [19:15] <mattym> PeeeDrummm, Ok you have some malware called Warsaw on the computer, try to find and delete it through the Add/Remove Programs (or called Programs and Features) section in the Control Panel
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#893 [19:16] <savagewaffle5> does this take question for the windows 10 edition?
#894 [19:16] <mattym> savagewaffle5, Depends on the issue, ask and we will see what can be done.
#895 [19:16] <PeeeDrummm> Warsaw is a banking plugin. I have this problem in the game well before installing the plugin.
#896 [19:17] <mattym> PeeeDrummm, We have it listed as malware.
#897 [19:17] <savagewaffle5> basically i bought the 10 edition but the laptop broke so i cant play it anymore idk if you can help with that?
#898 [19:18] <mattym> savagewaffle5, You mean you no longer have a computer that can play it?
#899 [19:18] <savagewaffle5> i have a desktop now but i can no longer play the 10 edition the java still works
#900 [19:18] * Guardian_GR [webchat@athedsl-95776.home.otenet.gr] has joined #minecrafthelp
#901 [19:19] <Guardian_GR> Hey
#902 [19:19] <Guardian_GR> I have a problem
#903 [19:19] <mattym> savagewaffle5, Is it just not loading, what is actually preventing you from using it?
#904 [19:19] <savagewaffle5> preventing me from using it it does even show up anymore
#905 [19:19] * PeeeDrummm [webchat@189-107-115-241.user.veloxzone.com.br] has joined #minecrafthelp
#906 [19:20] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#907 [19:20] <mattym> savagewaffle5, Did you reinstall it from the Windows Store app?
#908 [19:20] <Guardian_GR> I don't remember my password.I try to reser my password but it don't send me a e-mail to reset it
#909 [19:20] <savagewaffle5> says i have to pay again im sure i logged in with the right account
#910 [19:20] <lilpotatobun> Is mcafee central what's doing damage?
#911 [19:21] <mattym> lilpotatobun, McAfee in general, that removal tool we linked should remove everything
#912 [19:21] <lilpotatobun> I need the link again]
#913 [19:21] <Guardian_GR> guys help me
#914 [19:21] <Guardian_GR> I don't remember my password.I try to reser my password but it don't send me a e-mail to reset it
#915 [19:21] <lilpotatobun> I've had to close out 3 times
#916 [19:22] <mattym> ??> lilpotatobun av/mcafee/uninstall
#917 [19:22] <Absol> lilpotatobun: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#918 [19:22] <mattym> lilpotatobun, The download for the tools is listed under step 2 on that page.
#919 [19:22] <mattym> Guardian_GR, Did you ever migrate the account, or was it purchased after 2012?
#920 [19:23] <savagewaffle5> wait brb...
#921 [19:23] * savagewaffle5 [webchat@c-98-228-2-69.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#922 [19:24] <lilpotatobun> Okay
#923 [19:24] <Guardian_GR> Dude i purchased at 2017
#924 [19:25] <mattym> Guardian_GR, Are you sure you are using the correct email, and did you check any spam/junk folders in the email.
#925 [19:25] <Guardian_GR> Yes dude i am sure
#926 [19:25] <Guardian_GR> I check spam emails
#927 [19:25] <mattym> ??> Guardian_GR account/send-email
#928 [19:25] <Absol> Guardian_GR: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#929 [19:25] <Absol> Guardian_GR: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#932 [19:26] <Guardian_GR> Thanks guys
#933 [19:26] <Emeraldsniper> Alright, I uninstalled both and restarted. Do I open the game and re-attempt, or is there something else needed?
#934 [19:26] <mattym> Emeraldsniper, Yeah give the game a try again.
#935 [19:27] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#936 [19:27] <lilpotatobun> Do I restart the computer?
#937 [19:27] <lilpotatobun> Like it says after
#938 [19:27] <mattym> lilpotatobun, Yes
#939 [19:28] <lilpotatobun> Okay. Should it work when it's restarted
#940 [19:28] <lilpotatobun> ?
#941 [19:28] <mattym> lilpotatobun, Check the game, if it still has an issue, return here.
#942 [19:28] <PeeeDrummm> Even uninstalling the plugin, I'm still with the freezing
#943 [19:28] <lilpotatobun> Okay. Thank you!
#944 [19:28] <mattym> ??> PeeeDrummm av/adwcleaner
#945 [19:28] <Absol> PeeeDrummm: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#946 [19:28] <Absol> PeeeDrummm: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#948 [19:30] <savagewaffle5> so ill have to rebuy it?
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#950 [19:30] * zBoringDrop [webchat@151.74.25.233] has quit. (Quit: webchat.esper.net)
#951 [19:30] <Guardian_GR> Where i can find this?Transaction ID
#952 [19:30] <mattym> Guardian_GR, There is a link with that info on the support form.
#953 [19:31] <mattym> savagewaffle5, Sometimes what you need to do, is log completely out of the Windows Store app, restart the computer. Then log back in, make sure its the microsoft account that was used when it was purchased or redeemed.
#954 [19:31] <mattym> savagewaffle5, Then, check the past purchases, and see if you can install it from there.
#955 [19:31] <savagewaffle5> ah okie thanks!
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#960 [19:37] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#961 [19:37] <lilpotatobun> Now it's saying the game is running when it's not
#962 [19:38] <mattym> lilpotatobun, Restart the computer once more.
#963 [19:39] <lilpotatobun> But this is what happened before it was just crashing
#964 [19:39] <mattym> ??> lilpotatobun av/adwcleaner
#965 [19:39] <Absol> lilpotatobun: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#966 [19:39] <Absol> lilpotatobun: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#967 [19:41] <lilpotatobun> Will do.
#968 [19:41] <Emeraldsniper> After my laptop was being a douche, I finally got in a world. Thank world. No idea why hamachi and the other thing kept preventing it when I need hamachi to even connect to people in the first place.
#969 [19:41] <mattym> Emeraldsniper, People should set up a proper server. Hamachi is a horrible option.
#970 [19:42] * Guardian_GR [webchat@athedsl-95776.home.otenet.gr] has joined #minecrafthelp
#971 [19:42] <Emeraldsniper> I have to since I use it for more than one game, and my partner is so stingy when it comes to other options.
#972 [19:42] <mattym> Emeraldsniper, Well Hamachi blocks some basic network functionality. Which is what was causing the error you got.
#973 [19:43] <Emeraldsniper> Will it cause it again if I reinstall it?
#974 [19:43] <mattym> Emeraldsniper, Could have been just the other thing, but we generally see a lot of issues come from Hamachi.
#975 [19:44] <mattym> Emeraldsniper, If you install it again, and get more issue, you will know.
#976 [19:44] <Guardian_GR> Hey again.I will send support e-mail.When i wiil get the answer??I need access my account.
#977 [19:44] <mattym> Guardian_GR, 5+ days.
#978 [19:44] <Emeraldsniper> I don't even remember where the akanmi thing came from. It's like it was in this thing since day 1. But I am going to test if hamachi really causes it again.
#979 [19:45] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#980 [19:45] <mattym> Emeraldsniper, Akamai often gets installed with other programs when you just click through the install process without reading stuff.
#981 [19:46] <Emeraldsniper> ..That's a little dumb since I make sure to uncheck stuff that isn't ever needed. Maybe there was one that hidden installed it. i'll just have to look out for it more.
#982 [19:48] <Guardian_GR> 1 more question dude.I buy Minecraft from Instant Gaming at 2017..I have verify the account in Mojang.Now i don't have login my account because i don't remember my password but i try to reset my password and don't send e-mail.
#983 [19:50] <mattym> Guardian_GR, Instant Gaming is not a valid source to purchase the game from.
#984 [19:50] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#985 [19:50] <lilpotatobun> Done
#986 [19:50] <lilpotatobun> What do I do now>
#987 [19:51] <lilpotatobun> *?
#988 [19:51] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#989 [19:51] <Emeraldsniper> Okay, it didn't cause it. It was the Netsession thing. Least I know now to avoid it like the devil. Thanks for the assistance. I'll arrive on back if anything arises again.
#990 [19:52] <Guardian_GR> Yes i know dude..But i play Minecraft for 1 year and and work normally
#991 [19:52] <lilpotatobun> It
#992 [19:52] <lilpotatobun> It's still happening
#993 [19:52] <lilpotatobun> What am I doing wrong?!
#994 [19:53] <lilpotatobun> Please help
#995 [19:55] <t4> Guardian_GR: basically, you've never owned your account
#996 [19:56] * Emeraldsniper [webchat@96-41-236-134.dhcp.ftbg.wi.charter.com] has quit. (Quit: webchat.esper.net)
#997 [19:56] <Guardian_GR> Yes dude
#998 [19:56] <Guardian_GR> I Have buy Minecraft from Instant Gaming
#999 [19:56] <tyteen4a03> Guardian_GR: best advice we can give is to ask them for a refund, otherwise your money's down the drain unfortunately
#1000 [19:57] <Guardian_GR> I have buy Minecraft 1 year ago dude
#1001 [19:57] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#1002 [19:57] <tyteen4a03> Guardian_GR: and your point is?
#1003 [19:57] <yuken> You didn't. You bought Minecraft from a seller who is not authorized and most likely used a stolen account.
#1004 [19:57] <yuken> You did not buy from Mojang.
#1005 [19:57] * ByJoaquinTV_YT [webchat@179.7.193.133] has joined #minecrafthelp
#1006 [19:58] <lilpotatobun> My minecraft isn't working still
#1007 [19:58] <lilpotatobun> I
#1008 [19:58] <mattym> lilpotatobun, Can you get a new log.
#1009 [19:58] <lilpotatobun> I have a new thing, i just need to paste it
#1010 [19:58] * TwitchThots [webchat@cpe-98-155-183-97.hawaii.res.rr.com] has joined #minecrafthelp
#1011 [19:58] <TwitchThots> Oh hey
#1012 [19:58] <TwitchThots> Im back
#1013 [19:59] <TwitchThots> This time my mc crashes upon start up
#1014 [19:59] <lilpotatobun> I need the link plz
#1015 [19:59] <lilpotatobun> please
#1016 [19:59] <mattym> ??> lilpotatobun launcher/log-txt
#1017 [19:59] <Absol> lilpotatobun: We need to see your full launcher log, which is created in the game directory.
#1018 [19:59] <Guardian_GR> Dude i don't remember my password,i try to reset but is dom't send me e-mail.
#1019 [19:59] <Absol> lilpotatobun: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1020 [19:59] <mattym> TwitchThots, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#1021 [19:59] <TwitchThots> Its not that
#1022 [20:00] <TwitchThots> My pc got blue screened and when I restarted it screwed up my mc
#1023 [20:00] <ByJoaquinTV_YT> Hi, I have a problem when you tried to migrate my account, it shows me too many failed attempts but the next day I see the same error and all the information is ok
#1024 [20:00] <TwitchThots> I uninstalled java and then reinstalled
#1025 [20:00] <lilpotatobun> I have a new link
#1026 [20:00] <tyteen4a03> ??> ByJoaquinTV_YT account/send-email
#1027 [20:00] <Absol> ByJoaquinTV_YT: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1028 [20:00] <Absol> ByJoaquinTV_YT: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1029 [20:00] <lilpotatobun> https://paste.ubuntu.com/p/DTxM3r5SWk/
#1030 [20:00] <mattym> Guardian_GR, Because whoever sold you the account, either charged it back, or the original owner took it back. You purchased it from a fake site.
#1031 [20:00] <mattym> ??> TwitchThots win/reinst
#1032 [20:00] <Absol> TwitchThots: You may need to reinstall the locally installed files that Minecraft puts into place.
#1033 [20:00] <Absol> TwitchThots: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1034 [20:00] <TwitchThots> Ok
#1035 [20:01] <lilpotatobun> Is there something wrong?
#1036 [20:01] <mattym> lilpotatobun, Ok, just a moment
#1037 [20:01] <lilpotatobun> Okay
#1038 [20:01] <lilpotatobun> Thank you
#1039 [20:01] <TwitchThots> Saves directory?
#1040 [20:01] <TwitchThots> Like local world saves?
#1041 [20:01] <mattym> lilpotatobun, Ok
#1042 [20:01] <mattym> TwitchThots, Yes, the folder called saves, keep that
#1043 [20:01] <lilpotatobun> What's wrong?
#1044 [20:01] <mattym> ??> win/dxdiag
#1045 [20:01] <lilpotatobun> Hit me with it
#1046 [20:01] <mattym> ??> lilpotatobun win/dxdiag
#1047 [20:01] <Absol> lilpotatobun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1048 [20:01] <TwitchThots> I didnt save any worlds but ok
#1049 [20:02] <TwitchThots> Ill just save my forge versions
#1050 [20:02] <mattym> TwitchThots, No
#1051 [20:02] <mattym> TwitchThots, Do not save anyting other than saves
#1052 [20:02] * Frisk [~piotrex43@79.163.242.216.ipv4.supernova.orange.pl] has quit. (Quit: What's this big red button?)
#1053 [20:02] <TwitchThots> Is that affected as well?
#1054 [20:02] <TwitchThots> ok
#1055 [20:02] <Guardian_GR> No.I buy the game from Instant Gaming.Instant give me a code,i create a mojang account with my email and redeem code..I don't buy crack account
#1056 [20:02] <mattym> TwitchThots, If you blue screened while using the game, its likely the files got corrupted.
#1057 [20:02] <TwitchThots> mmm
#1058 [20:02] * Marching [webchat@cpe-65-27-236-0.cinci.res.rr.com] has joined #minecrafthelp
#1059 [20:03] <Marching> Hello?
#1060 [20:03] <mattym> Guardian_GR, Last time, Instant Gaming is not a valid source to buy the game. If they gave you a code, use that code to contact Mojang. If that does not work, then you were scammed, that is all. Final answer!
#1061 [20:03] * Marching [webchat@cpe-65-27-236-0.cinci.res.rr.com] has quit. (Client Quit)
#1062 [20:03] <TwitchThots> Is my resource pack affected aswell? I cant get my resource pack back because the owner took down the download link
#1063 [20:04] <Guardian_GR> Yes.Code is work because i play minecraft for 1 year and don't have a problem
#1064 [20:04] <mattym> TwitchThots, Copy the files out of .minecraft
#1065 [20:04] <TwitchThots> ok
#1066 [20:04] <Guardian_GR> But now i have problem with my password dude
#1067 [20:04] * tyteen4a03 kicked Guardian_GR from #minecrafthelp (Reason: uardian_GR :You did not buy Minecraft from Mojang. There is nothing we can do.)
#1068 [20:04] <lilpotatobun> https://paste.ubuntu.com/p/CDsxcTgXgY/
#1069 [20:04] <lilpotatobun> There
#1070 [20:05] <lilpotatobun> Now what's wrong>'
#1071 [20:05] <lilpotatobun> *?
#1072 [20:05] <lilpotatobun> Hit me with it
#1073 [20:05] <mattym> lilpotatobun, Be patient.
#1074 [20:05] <tyteen4a03> ??> lilpotatobun scold/patience
#1075 [20:05] <Absol> lilpotatobun: Please be patient when waiting for a response. Many of the helpers here are helping in their free time at school or work, and often get called away.
#1076 [20:05] <lilpotatobun> Sorry
#1077 [20:05] <Absol> lilpotatobun: In short, your supplications will be answered, in the order in which they are received.
#1078 [20:06] <mattym> lilpotatobun, Download and Install the file from this page https://www.geforce.com/drivers/results/132842
#1079 [20:06] <TwitchThots> Can I use a copy of my .minecraft
#1080 [20:06] <lilpotatobun> So many things to install!'
#1081 [20:06] <TwitchThots> I did a backup 1 week ago
#1082 [20:06] <lilpotatobun> Will this ever end?!
#1083 [20:07] <mattym> lilpotatobun, Well before, the log wouldnt even show info
#1084 [20:07] * thelounge1 [webchat@athedsl-95776.home.otenet.gr] has joined #minecrafthelp
#1085 [20:07] <thelounge1> Hey
#1086 [20:07] <mattym> lilpotatobun, the other programs you had were for some reason blocking it.
#1087 [20:07] <lilpotatobun> Oh
#1088 [20:07] <mattym> lilpotatobun, Now we can see the error, that driver download should fix the issue.
#1089 [20:07] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has joined #minecrafthelp
#1090 [20:07] <mattym> TwitchThots, You could try that.
#1091 [20:07] <mattym> !ban thelounge1
#1092 [20:07] * Absol kicked thelounge1 from #minecrafthelp (Reason: helounge1 :You have been removed from this channel)
#1093 [20:07] <TwitchThots> Ok
#1094 [20:08] <lilpotatobun> What do I do with the download?
#1095 [20:08] <Gabino> Hi, Im having some troubles with my Minecraft, it restarts my pc randomly
#1096 [20:08] <TwitchThots> Copying rn
#1097 [20:09] <lilpotatobun> Well, my brain just said screw directions, and did stuff myself
#1098 [20:10] <CubeTheThird> Gabino, you mean like your PC crashes?
#1099 [20:10] <lilpotatobun> Ahhhh
#1100 [20:10] <lilpotatobun> I'm confused
#1101 [20:10] <Gabino> CubeTheThird yes
#1102 [20:11] <CubeTheThird> Gabino, is it possible it's overheating?
#1103 [20:11] <lilpotatobun> Do I click agree and continue on the thing I downloaded?
#1104 [20:11] <mattym> lilpotatobun, Run the thing you downloaded, follow along with the instructions it gives you.
#1105 [20:11] <Gabino> CubeTheThird No, I checked the temps while playing and all looks pretty fine
#1106 [20:11] <mattym> lilpotatobun, It will install updated drivers on your computer.
#1107 [20:11] <lilpotatobun> Okay
#1108 [20:11] <TwitchThots> Im starting mc rn
#1109 [20:12] <lilpotatobun> Expressed or Custom?
#1110 [20:12] <mattym> lilpotatobun, Express should be fine for you, as yours it outdated.
#1111 [20:12] <lilpotatobun> Okay
#1112 [20:12] <CubeTheThird> Gabino, ok. Let's try updating your graphics drivers
#1113 [20:12] <CubeTheThird> ??> Gabino win/dxdiag
#1114 [20:12] <Absol> Gabino: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1115 [20:13] <TwitchThots> Thank you mattym
#1116 [20:13] <TwitchThots> Its working
#1117 [20:13] <mattym> TwitchThots, Ok, enjoy.
#1118 [20:13] <mattym> TwitchThots, good thing you had backups
#1119 [20:13] <Gabino> CubeTheThird sure 1 sec
#1120 [20:13] <TwitchThots> Have a good day or night
#1121 [20:14] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1122 [20:15] <lilpotatobun> How long is the driver thing gonna take to install?
#1123 [20:15] <lilpotatobun> I am so impatient
#1124 [20:15] <lilpotatobun> I need to stop]
#1125 [20:16] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has joined #minecrafthelp
#1126 [20:16] <mattym> It can take a while depending on the computer.
#1127 [20:16] <Gabino> CubeTheThird ok, how I transfer you the file
#1128 [20:16] <lilpotatobun> Yeah. My computer is pretty old
#1129 [20:16] <CubeTheThird> Gabino, follow ALL the instructions. Paste it onto the pasting website and give the link here
#1130 [20:17] <lilpotatobun> But not that old
#1131 [20:17] <lilpotatobun> But still old
#1132 [20:17] * ByJoaquinTV_YT [webchat@179.7.193.133] has quit. (Quit: webchat.esper.net)
#1133 [20:17] <lilpotatobun> Oml I'm confusing myself
#1134 [20:17] <lilpotatobun> I need to shut up
#1135 [20:18] <Gabino> CubeTheThird https://paste.ubuntu.com/p/9HhRGZ9rr8/
#1136 [20:18] <lilpotatobun> Brb
#1137 [20:18] <CubeTheThird> Gabino, ok one moment
#1138 [20:18] <lilpotatobun> I'm restarting my computer now
#1139 [20:18] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1140 [20:18] <CubeTheThird> Gabino, try download and install http://www.nvidia.com/download/driverResults.aspx/135676/en-us
#1141 [20:19] <Gabino> CubeTheThird Ok
#1142 [20:20] * zBoringDrop [webchat@151.74.25.233] has joined #minecrafthelp
#1143 [20:20] * StarsoulerLela [webchat@50-25-249-72.lbbkcmtk05.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#1144 [20:20] <zBoringDrop> There is someone that can say me what antivirus i can't use for minecraft download?
#1145 [20:21] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1146 [20:21] <CubeTheThird> zBoringDrop, bytefence typically
#1147 [20:21] <zBoringDrop> Other this
#1148 [20:22] <zBoringDrop> Absol already tell me a list, but i don't remember it
#1149 [20:25] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has joined #minecrafthelp
#1150 [20:25] <Gabino> CubeTheThird Installing right now
#1151 [20:27] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#1152 [20:28] <lilpotatobun> What are my instructions now?
#1153 [20:28] <lilpotatobun> I restarted my computer
#1154 [20:28] <lilpotatobun> And it's saying something went wrong
#1155 [20:28] <lilpotatobun> With the thing I downloadded
#1156 [20:29] <lilpotatobun> not the computer
#1157 [20:29] <lilpotatobun> Never mind]
#1158 [20:29] <lilpotatobun> I re opened it
#1159 [20:29] <lilpotatobun> What do I do now?
#1160 [20:31] <Gabino> CubeTheThird Ok, install finished
#1161 [20:31] <CubeTheThird> Gabino, ok. Reboot your PC and see if that helps
#1162 [20:32] <lilpotatobun> Absol what do I do?
#1163 [20:32] <Gabino> CubeTheThird Ok, I will see, beacause it can crash after playing 3 hours or after playing 5 minutes
#1164 [20:32] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
#1165 [20:35] <lilpotatobun> Is someone gonna help me?!
#1166 [20:35] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has joined #minecrafthelp
#1167 [20:35] <Gabino> CubeTheThird Ok, I need to try it, any more fixes?
#1168 [20:36] <CubeTheThird> Gabino, it's really hard to say. Technically, because your entire PC is crashing, it's not the game that's causing it. Since it's happening while playing though, it's more likely caused by graphics drivers (which we updated), but could as easily be a hardware issue
#1169 [20:37] <Gabino> CubeTheThird Ok, so I'll be back if something bad happens, thanks for the help
#1170 [20:38] <CubeTheThird> Gabino, sure thing
#1171 [20:39] * asznee [webchat@cpc91770-watf12-2-0-cust82.15-2.cable.virginm.net] has joined #minecrafthelp
#1172 [20:39] <asznee> hello
#1173 [20:39] <lilpotatobun> Please halp meh
#1174 [20:39] <CubeTheThird> hello asznee
#1175 [20:39] <CubeTheThird> lilpotatobun, sorry missed the start. What are you trying to fix?
#1176 [20:40] <asznee> what do u do if you dont know your email
#1177 [20:40] <CubeTheThird> asznee, first, you can try using the password reset page with any emails you do know
#1178 [20:40] <CubeTheThird> ??> asznee account/reset-password
#1179 [20:40] <Absol> asznee: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#1180 [20:40] <Absol> asznee: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#1181 [20:41] <asznee> i dont know my email so how can i reset my password
#1182 [20:41] <CubeTheThird> asznee, you don't know any email address you've had?
#1183 [20:41] <asznee> my account was made after 2012 so i have to use email to log in
#1184 [20:42] <CubeTheThird> asznee, do you mean you don't have access to older email addresses?
#1185 [20:42] <lilpotatobun> It's a long story
#1186 [20:42] <asznee> no bro i have just come back from 2 years away and only knw the username
#1187 [20:42] <CubeTheThird> lilpotatobun, ok. What was the last thing you did? Update drivers?
#1188 [20:43] <CubeTheThird> asznee, ok... well if you don't know your email you'll have to contact Mojang. That will however require that they contact you by email.....
#1189 [20:43] <CubeTheThird> ??> asznee mojang/email
#1190 [20:43] <Absol> asznee: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1191 [20:43] * asznee [webchat@cpc91770-watf12-2-0-cust82.15-2.cable.virginm.net] has quit. (Client Quit)
#1192 [20:43] <Absol> asznee: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1193 [20:43] <lilpotatobun> I restarted my computer, after installing a thing
#1194 [20:44] <CubeTheThird> lilpotatobun, ok. And what problem are you trying to fix? is the game crashing?
#1195 [20:44] * asznee [webchat@cpc91770-watf12-2-0-cust82.15-2.cable.virginm.net] has joined #minecrafthelp
#1196 [20:44] <lilpotatobun> GeForce Experience.
#1197 [20:44] <lilpotatobun> And the game crashes before it even opens
#1198 [20:45] <asznee> i dony my emails and need help please
#1199 [20:45] <asznee> i only know the username
#1200 [20:45] <lilpotatobun> I've been trying to fix my game for at least 3 hours! Please help!
#1201 [20:46] <yuken> GeForce Experience could be a cause of crashes with Minecraft. I'd uninstall it.
#1202 [20:46] <CubeTheThird> lilpotatobun, ok. Is there a crash report you've been getting?
#1203 [20:46] <lilpotatobun> Yes
#1204 [20:46] <CubeTheThird> lilpotatobun, link please
#1205 [20:47] <lilpotatobun> And one of the operators told me to dowload it\
#1206 [20:47] <lilpotatobun> download
#1207 [20:47] <asznee> hello can somebody help me please
#1208 [20:48] <lilpotatobun> I'm trying to start Minecraft first just in case
#1209 [20:48] * Eddy [webchat@172.58.14.245] has joined #minecrafthelp
#1210 [20:48] <lilpotatobun> Nope\
#1211 [20:48] <asznee> cube?
#1212 [20:49] <CubeTheThird> asznee, I already sent you the info to contact Mojang...
#1213 [20:49] <lilpotatobun> I need the paste link
#1214 [20:49] <asznee> can u send it again please
#1215 [20:49] <Eddy> Hello I'm curious. My computer runs relatively well. However, lately I've tried to run 3 diff Modpacks all 3 are just totally unplayable due to speed any recommendations? This is my PC: Intel(r) Pentium(r) CPU N3700 @ 1.6Ghz - Installed Ram 4GB(3.86GB usable) - 64bit OS  HP Model: 15-ac133ds
#1216 [20:49] <lilpotatobun> WAIT
#1217 [20:49] <lilpotatobun> OML
#1218 [20:50] <yuken> Eddy, that is a very slow computer, but we don't support modpacks here.
#1219 [20:50] <asznee> yuken?
#1220 [20:50] <lilpotatobun> IT'S WORKING!
#1221 [20:50] <Eddy> yuken Why is it slow what if I buy an 8GB ram stick will that improve it?
#1222 [20:50] <CubeTheThird> ??> asznee mojang/email
#1223 [20:50] <Absol> asznee: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1224 [20:50] <Absol> asznee: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1225 [20:50] <CubeTheThird> lilpotatobun, oh good!
#1226 [20:51] <CubeTheThird> ??> Eddy win/dxdiag
#1227 [20:51] <Absol> Eddy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1228 [20:51] <CubeTheThird> Eddy, let's take a closer look with that report ^^^
#1229 [20:51] <yuken> CubeTheThird, he's asking about running modpacks.
#1230 [20:51] <yuken> And that they're slow.
#1231 [20:51] <lilpotatobun> HALLELUJAH!!
#1232 [20:51] <CubeTheThird> yuken, so? no issue in trying to help boost their game performance
#1233 [20:52] <Eddy> Thank you
#1234 [20:52] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#1235 [20:52] <yuken> Oh? Okay then, I thought that wasn't allowed here :p. He's got an N3700 and those don't have any dedicated cards though, so I'm assuming the problem is just
#1236 [20:52] <yuken> a combination of a lack of RAM, and a slooooow CPU.
#1237 [20:52] <CubeTheThird> yuken, oh ya most likely, but there are a few things we can try to help
#1238 [20:53] <asznee> when i go to email mojang it asks for my account email adn i dont know it so what should i do?
#1239 [20:53] <Eddy> CubeTheThird Thank you, I appreciate it. Online I see many modpacks need 2gb to run well. I have 4 not sure why its so bad. I'm sure you know something I don't as far as improving it
#1240 [20:53] <CubeTheThird> asznee, give them whatever email you're currently using. They need to at least have a way to contact you
#1241 [20:53] <yuken> Eddy, RAM isn't the only factor. You need a fast processor.
#1242 [20:54] <yuken> Your processor isn't fast. I have a much, much faster CPU and I still have issues with large modpacks. Your CPU is on-par with stuff from 2006, if that.
#1243 [20:54] <CubeTheThird> Eddy, if you can get the dxdiag report I can try a few things
#1244 [20:54] * helppls [webchat@d50-99-224-239.abhsia.telus.net] has joined #minecrafthelp
#1245 [20:54] <asznee> i have given them a email to contact me however they also ask for my account email which i dont knpw
#1246 [20:54] <yuken> But see if CubeTheThird can help at all, he might :)
#1247 [20:54] * Gabino [webchat@124-123-247-190.fibertel.com.ar] has joined #minecrafthelp
#1248 [20:54] <CubeTheThird> asznee, just indicate you don't know. All I can say
#1249 [20:55] <Gabino> CubeTheThird heh, it didn't worked
#1250 [20:55] <yuken> asznee, if it isn't marked by an asterisk, you don't _need_ to enter the info. If you don't know the email, don't include it.
#1251 [20:56] <Eddy> My computer is far newer than 2006, its not 2018 either though thats for sure. What is the website to past the dxdiag again?
#1252 [20:56] <helppls> i have an email i know i used to have an account on, but i cannot login and its not sending pw reset emails. i have the old confirmation emails so i know i used to have the account. is there anywehe that they can check if my account was hacked/migrated/changed
#1253 [20:56] <CubeTheThird> ??> Eddy win/dxdiag
#1254 [20:56] <Absol> Eddy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1255 [20:57] <CubeTheThird> helppls, what's your minecraft username?
#1256 [20:57] <helppls> i dont remember
#1257 [20:57] <helppls> i know the email though
#1258 [20:57] <CubeTheThird> helppls, ok. You'll just have to contact Mojang then
#1259 [20:57] <CubeTheThird> ??> helppls mojang/email
#1260 [20:57] <Absol> helppls: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1261 [20:57] <Absol> helppls: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1262 [20:57] <helppls> soundsgood thansk
#1263 [20:57] <asznee> thanks alot i have now emailed them
#1264 [20:57] * asznee [webchat@cpc91770-watf12-2-0-cust82.15-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#1265 [20:58] <Eddy> https://paste.ubuntu.com/p/FNPqzJcqrx/
#1266 [20:58] <yuken> Eddy, just because your computer is modern doesn't make it fast. I have a desktop next to me from 2007 that is nearly 2 times as fast as your laptop.
#1267 [20:59] <Eddy> I'm not disagreeing with you.
#1268 [20:59] <yuken> I'm not trying to be an ass about it either, just trying to clarify - sorry if I come off like that :p
#1269 [21:00] * YanDude [webchat@47.200.16.2] has joined #minecrafthelp
#1270 [21:00] <Eddy> I understand it isn't the best, would just greatly appreciate some possible solutions to optimize the issue
#1271 [21:00] <yuken> While CubeTheThird can hopefully help quite a bit with your performance issues, you will never be able to run any large modpacks on that system. Smaller ones shouuld run fine though, with a couple mods.
#1272 [21:00] <CubeTheThird> Eddy, ok I'm gonna try finding you a graphics driver update. In the mean time, how well does vanilla perform?
#1273 [21:00] <Eddy> No get you you're trying to help I thank you for that yuken.
#1274 [21:00] <yuken> Yeah, if vanilla doesn't perform well, there is a problem somewhere else.
#1275 [21:00] <yuken> But Vanilla should run fine on that system.
#1276 [21:00] <Eddy> Vanilla works flawlessly good fps no issue
#1277 [21:01] <CubeTheThird> Eddy, ok try download and install the first download: https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=87261
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#1279 [21:02] <YanDude> Hello, I wanna play Minecraft again but the last time I logged in was like 5 years ago, and when I enter my Mojang username and password it says I don't own a copy of Minecraft. What should I do?
#1280 [21:02] <CubeTheThird> YanDude, what's your minecraft username?
#1281 [21:02] <YanDude> yandude
#1282 [21:03] <CubeTheThird> YanDude, are you logging in with an email address? (I don't need to know what it is)
#1283 [21:03] <YanDude> ya i tried logging in with my email
#1284 [21:03] <CubeTheThird> YanDude, ok. Well because your account is a Mojang account, that does require using an email address to login. If you don't see the username registered on account.mojang.com/me you're using the wrong email address
#1285 [21:04] <YanDude> okay, ill cheak it out, thanks
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#1288 [21:06] <Gabino> CubeTheThird Still needing help
#1289 [21:06] <CubeTheThird> Gabino, sorry missed your earlier message. Are you getting a blue screen of death?
#1290 [21:08] <Gabino> CubeTheThird Nope, it just restarts or lose video signal
#1291 [21:09] <Eddy> @yuken then what is a good modpack that I can run on this computer
#1292 [21:11] * helppls [webchat@d50-99-224-239.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#1293 [21:11] <Eddy> CubeTheThird The driver was not validated for my computer
#1294 [21:11] <CubeTheThird> Eddy, uhg of course. Stupid HP. I'll try getting one from their website
#1295 [21:11] <yuken> Eddy, what are you trying to run currently?
#1296 [21:11] <CubeTheThird> ??> Eddy oem/hp/product-number
#1297 [21:11] <Absol> Eddy: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#1298 [21:11] <Absol> Eddy: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#1299 [21:11] <Eddy> oh dear
#1300 [21:12] <Eddy> I was here about a month ago when vanilla was acting up you extremely slow I was told a driver in this chat and it improved dramatically
#1301 [21:13] <Eddy> @yuken What do you mean what am I trying to run?
#1302 [21:13] <yuken> Which modpacks?
#1303 [21:13] <CubeTheThird> Eddy, ah ok. Well the ones you have are from last year... so I dono if an update will make that much of an improvement
#1304 [21:13] <CubeTheThird> Eddy, are you changing how much memory the game is using (the JVM arguments)?
#1305 [21:13] <Eddy> Product number:P3X72UA#ABA
#1306 [21:14] <Eddy> No, I'm unfamiliar with that
#1307 [21:14] <Eddy> I did see however people online saying allocating memory with certain arguments? not sure how to go about that
#1308 [21:14] <yuken> Which launcher are you using? Vanilla?
#1309 [21:14] <Eddy> I do greatly appreciate this assistance.
#1310 [21:14] <CubeTheThird> Eddy, I can show you how. It's pretty easy. In the launcher, go to Options and choose the profile you're running. Make sure you turn on advanced settings
#1311 [21:15] <Eddy> Twitch is where I got the mod packs, it was sevtech then agrarian skies then farming valley. None worked well lol
#1312 [21:15] <yuken> Oh yeah, those uh
#1313 [21:15] <yuken> all want at least 4GB of RAM dedicated to Minecraft alone.
#1314 [21:16] <yuken> The more mods you install, the more processing power & RAM required. It increases... rather exponentially.
#1315 [21:16] <Eddy> CubeTheThird In the MC launcher or Twitch
#1316 [21:16] <CubeTheThird> Eddy, wow ok.. the HP website is broken right now.. no drivers I guess
#1317 [21:16] <CubeTheThird> Eddy, in the launcher
#1318 [21:16] <yuken> CubeTheThird, if he's running it through the Twitch launcher to get mods, modifying RAM in the vanilla launcher won't help I'd imagine. Dunno how that works though.
#1319 [21:17] <yuken> I'd think it's just the same as any other launcher like AT, FTB, etc etc.
#1320 [21:17] <CubeTheThird> ohh different launcher. Ya not sure the details for that
#1321 [21:17] <Eddy> yuken Then what good modpacks could run well on this P
#1322 [21:17] <Eddy> Well Twitch installs modpack but opens MC launcher
#1323 [21:18] <yuken> I don't know of any small modpacks. ATLauncher has Bytesize, which is a small modpack.
#1324 [21:18] <CubeTheThird> Eddy, oh. In that case follow what I said in the MC launcher
#1325 [21:18] <yuken> You may just want to setup your own though.
#1326 [21:18] <Gabino> CubeTheThird it just restarts or lose video signal
#1327 [21:18] <CubeTheThird> Gabino, hmm I think your issue goes beyond what I can help with then. You might want to contact microsoft support, or contact a computer technician
#1328 [21:22] <yuken> Eddy, what I'd recommend is figuring out how to setup your own mods, to tailor it yourself with what you want. Unlike a high-end PC, you can't just
#1329 [21:23] <yuken> install the biggest baddest modpack and have it run fine, sadly.
#1330 [21:23] <Eddy> Alright I'm in advanced setting
#1331 [21:23] <CubeTheThird> Eddy, ok. One of them should be JVM Arguments
#1332 [21:23] <Eddy> I just remember years ago when I first played minecraft @yuken that installing various mods together would make them fail when I tried so I just opted for using Modpacks in that time and had no issues
#1333 [21:24] <Eddy> CubeTheThird I just switched on advanced settings now what do I click
#1334 [21:24] <CubeTheThird> Eddy, click on the profile that you're running (should be listed below that)
#1335 [21:24] <Eddy> Ah yes, jvm arguments
#1336 [21:25] <Eddy> -Xmx6656m -Xms256m -XX:PermSize=256m -Dminecraft.applet.TargetDirectory="C:\Users\Maribel Nunez\Documents\Curse\Minecraft\Instances\Farming Valley" -Dfml.ignorePatchDiscrepancies=true -Dfml.ignoreInvalidMinecraftCertificates=true -Duser.language=en -Duser.country=US
#1337 [21:25] <Eddy> Thats what it says
#1338 [21:25] <Eddy> Sorry if thats spammy, I should have sent ubuntu link
#1339 [21:25] <CubeTheThird> Eddy, holy crap! well there's your problem me thinks
#1340 [21:25] <Eddy> I'll be honest with you.
#1341 [21:26] <Eddy> I'd have a better chance at reading that in chinese.
#1342 [21:26] <yuken> Eddy, the modpack seems to be dedicating 6GB of RAM to Minecraft by default.
#1343 [21:26] <yuken> You have 4GB.
#1344 [21:26] <yuken> You can see the problem there.
#1345 [21:26] <CubeTheThird> ^^^^
#1346 [21:26] <CubeTheThird> Eddy, the -Xmx6656m dictates maximum RAM in megabytes
#1347 [21:26] <CubeTheThird> Eddy, change that to -Xmx2G
#1348 [21:27] <CubeTheThird> Eddy, if the game crashes with that, claiming out of memory, then you can't run that modpack without stability issues on your system
#1349 [21:27] <yuken> If it does run, good. Don't expect _that_ much on your system, but hey, it may very well work.
#1350 [21:28] <Eddy> I actually changed that in twitch settings bc the scroll bar went upto 12k so I tried 6k even tho it was past recommended
#1351 [21:28] <yuken> well that probably explains it ;)
#1352 [21:28] <Eddy> now its this -Xmx3072m
#1353 [21:28] <Eddy> well before it was in recommended it was just working so slow I thought increasing would speed it up but did nothing lol
#1354 [21:28] <Eddy> So should I drop ti to 2g?
#1355 [21:28] <yuken> 3072M is 3 gigabytes - that would be fine _if_ you're only trying to run Minecraft.
#1356 [21:28] <yuken> If you're trying to multi-task, other apps want RAM too.
#1357 [21:29] <yuken> All I have open is a browser, my IRC client (how I'm talkin here), etc, and I've got...
#1358 [21:29] <yuken> Memory: Physical: 15.0 GiB Total (9.7 GiB Free) Swap: 7.5 GiB Total (6.8 GiB Free)
#1359 [21:29] <Eddy> then how do I shutdown everything except MC without destroying my computer lol
#1360 [21:29] <CubeTheThird> I'd say anything more than 2G is gonna be bad for your system in general
#1361 [21:29] <yuken> 7GB in use.
#1362 [21:29] <Eddy> welp 15gb in ram. got me wrecked.
#1363 [21:29] <yuken> 16GB
#1364 [21:30] <yuken> hexchat is mis-reporting it :p
#1365 [21:30] <Eddy> thats what I meant. typo. >.>
#1366 [21:30] <CubeTheThird> I've got about ~8 GB being used, and most of that is browsers sadly...
#1367 [21:30] <Eddy> wow.
#1368 [21:30] <Eddy> yeah when I go to hp support assistant it says I have like 700mb free
#1369 [21:31] <Eddy> without mc open at all
#1370 [21:31] <yuken> Well
#1371 [21:31] <yuken> that depends how it calculates free RAM.
#1372 [21:31] <yuken> Modern operating systems use unused RAM to cache files, so it can access them faster. It depends whether or not it counts that as used RAM, which in reality it isn't
#1373 [21:31] <yuken> as any program that wants it can just get rid of the files and use it.
#1374 [21:31] <yuken> for example, I have 6GB of cached files, but that isn't _used_ RAM, any app can use it if it needs.
#1375 [21:32] <Eddy> Ah
#1376 [21:32] * Lela [webchat@50-25-249-72.lbbkcmtk05.res.dyn.suddenlink.net] has joined #minecrafthelp
#1377 [21:32] <CubeTheThird> though Linux uses ram for temporary files. iirc windows does not
#1378 [21:32] <yuken> but it could be taking that into account, depends on how competent their programmers were :)
#1379 [21:32] <yuken> CubeTheThird, Windows 8.1 and 10 do.
#1380 [21:32] <yuken> Not sure about 7.
#1381 [21:32] <Eddy> Then how can I go about eliminating as much used ram to free up as much as possible to dedicate more to mc? obv without destroying my pc by accident
#1382 [21:32] <CubeTheThird> oh really? TIL
#1383 [21:32] <yuken> Windows 10 is even more aggressive with caching than Linux, actually.
#1384 [21:32] <Lela> Uh, hello
#1385 [21:32] <CubeTheThird> hello Lela
#1386 [21:33] <yuken> Eddy, I want you to open up Task Manager - press Ctrl + Shift + Escape at the same time.
#1387 [21:33] <Lela> I've been here before in the past, but I never got around for my problem being fixed
#1388 [21:33] <Eddy> @yuken Ok
#1389 [21:33] <CubeTheThird> Lela, the problem being?
#1390 [21:34] <Eddy> @yuken it always says 100% CPU
#1391 [21:34] <yuken> well that's cuz you have a terrible CPU and everything wants it, but
#1392 [21:34] <Lela> Well, I'm not the only one with this issue, 1.13 currently keeps crashing right away after I launch the game
#1393 [21:34] <yuken> in the bottom right, there should be a "Show More" button. Click that, then click the Performance tab in the top.
#1394 [21:34] <Lela> I always get this message "The game crashed whilst initializing game
#1395 [21:34] <Lela> Error: java.lang.NullPointerException: Initializing game"
#1396 [21:34] <yuken> I have no Windows machines right now, so I don't know _exactly_ what it's called.
#1397 [21:34] <CubeTheThird> Lela, is that all you get or is there a full crash report?
#1398 [21:35] <Lela> Yes, there is a full crash report
#1399 [21:35] <CubeTheThird> ya I don't have Windows running either at the moment. Linux ftw :p
#1400 [21:35] <yuken> Client: HexChat 2.14.1 • OS: ArchLinux • CPU: Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz (1.50GHz) • Memory: Physical: 15.0 GiB Total (9.6 GiB Free) Swap: 7.5 GiB Total (6.8 GiB Free) • Storage: 126.9 GB / 1.6 TB (1.4 TB Free) • VGA: Advanced Micro Devices, Inc. [AMD/ATI] Hawaii PRO [Radeon R9 290/390] @ Intel Corporation 4th Gen Core Processor DRAM Controller • Uptime: 2d 13h 28m 2s
#1401 [21:35] <yuken> <3
#1402 [21:35] <Eddy> yuken I am on performance however I do not see a "Show More" button
#1403 [21:35] <yuken> Eddy, oh, if you already have that tab, that means it was clicked sometime ebfore
#1404 [21:35] <yuken> or enabled by default.
#1405 [21:35] <yuken> Click on the Memory tab inside of that, and take a screenshot for me.
#1406 [21:36] <Lela> Aaaaa, this whole thing actually has been going on for the past three days, I even updated my java version and my graphics drivers
#1407 [21:36] <Eddy> I have Kali Linux on another computer but its by USB. I'm thinking of changing this pc to linux I believe it would perform better right
#1408 [21:36] <yuken> Maybe, maybe not.
#1409 [21:36] <yuken> Probably would though.
#1410 [21:36] <CubeTheThird> Lela, copy the full report onto http://paste.ubuntu.com and give the URL here.
#1411 [21:36] <Lela> Ok
#1412 [21:37] <CubeTheThird> I don't recommend Kali linux as your desktop though. Too many people think "Hey linux for hacking. That sounds cool. I want that"
#1413 [21:37] <yuken> Eddy, if you are comfortable with Linux, and I mean comfortable enough to open up a terminal and figure out what your issue is, then Linux would be a good choice for that machine.
#1414 [21:37] <yuken> ^^
#1415 [21:37] <yuken> Windows doesn't need much to run, but Linux needs even less, so any spare resources is better.
#1416 [21:37] <CubeTheThird> and although we love Arch, it's hard to recommend unless you know what you're doing
#1417 [21:38] <yuken> CubeTheThird, I disagree with Antergos.
#1418 [21:38] <Eddy> yuken I took the screenshot
#1419 [21:38] <yuken> I hate Arch. I love Antergos.
#1420 [21:38] <yuken> Eddy, upload for me then and link.
#1421 [21:38] <CubeTheThird> For your machine I'd recommend something like Lubuntu or Mint. Lower resource usage
#1422 [21:38] <yuken> CubeTheThird, Antergos has been easier to use than Ubuntu for me imho.
#1423 [21:38] <Lela> Here is the crash file: https://paste.ubuntu.com/p/jqNZdBPWB6/ Here is also the launch log, just in case: https://paste.ubuntu.com/p/qkGPRdcbjn/
#1424 [21:38] <yuken> And it allows you to choose a DE on install, so you can use XFCE, LXDE, Openbox, etc.
#1425 [21:38] * Eddy [webchat@172.58.14.245] has quit. (Quit: webchat.esper.net)
#1426 [21:39] <CubeTheThird> I've never tried the GUI flavours of Arch. Always did it from stratch
#1427 [21:39] <CubeTheThird> *scratch
#1428 [21:39] <yuken> You should boot up Antergos in a VM, 700MB for its net-install live CD that lets you choose a DE.
#1429 [21:39] <yuken> I run Budgie on mine.
#1430 [21:39] <Lela> Is there anything I should do now, or?
#1431 [21:39] <CubeTheThird> Lela, one sec lemme look
#1432 [21:40] <Lela> Okay, take your time.
#1433 [21:40] <yuken> (see: https://i.imgur.com/QepHmbH.png)
#1434 [21:40] <CubeTheThird> Lela, are there any of these things you haven't done: clean install of the game, updated drivers, quit Discord (if applicable)?
#1435 [21:40] <CubeTheThird> hmm not familiar with Budgie. I just run Gnome :3
#1436 [21:41] <yuken> CubeTheThird, pfft, go install budgie-desktop (it's GNOME based, so it'll take like 5MB) package and switch
#1437 [21:41] <yuken> it's so much better :)
#1438 [21:41] <Lela> I did all of the following, and nothing changed.
#1439 [21:42] * Eddy [webchat@172.58.14.245] has joined #minecrafthelp
#1440 [21:42] <Eddy> Oops disconnected
#1441 [21:42] <Lela> Wb
#1442 [21:42] <Eddy> I have the screenshot, where do I put it?
#1443 [21:42] <Eddy> I will say that the memory usage is 3.9/4
#1444 [21:42] <CubeTheThird> yuken, to each their own. I'm not one to say one environment is better than another, since they're all functional in their own ways
#1445 [21:42] <yuken> Eddy, that could be normal or not. Upload it for me please :p
#1446 [21:43] <CubeTheThird> Lela, hmm one sec lemme look a few things up
#1447 [21:43] <yuken> CubeTheThird, except GNOME & KDE <<<333
#1448 [21:43] <Lela> Alrighty.
#1449 [21:43] <Eddy> I am loading farming valley however. Alright and upload it through here?
#1450 [21:43] <yuken> Upload it to imgur or whatever image sharer you can.
#1451 [21:43] <CubeTheThird> yuken, ..?
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#1453 [21:46] <CubeTheThird> Lela, well I'm seeing an open bug report for your crash: https://bugs.mojang.com/browse/MC-134077
#1454 [21:46] <Lela> Yes, I seen that before
#1455 [21:46] <Lela> I wasn't too sure what to do about it, though
#1456 [21:48] <Eddy> @yuken https://ibb.co/epYzuT
#1457 [21:48] <Eddy> I closed Farming Valley and took a new screenshot lol
#1458 [21:49] <yuken> Yeah, that should be ok. I'd hope :p
#1459 [21:49] <CubeTheThird> Lela, well to be honest, seeing no fix listed there, all I can recommend is wait until they fix it
#1460 [21:49] <Eddy> Whats ok? I sent the photo, what do you make of it? yuken
#1461 [21:50] <yuken> see above
#1462 [21:50] <Eddy> What are the recommendations to improve this mod situation
#1463 [21:50] <Lela> Alrighty then, I guess I'll wait until they do so, thank you for your help
#1464 [21:50] <yuken> The only recommendation now is a better machine.
#1465 [21:50] <Pro11812> okay, i don't know if this is just the recent update or something with my computer. every time i press the "play" button, the white screen with the mojang logo pops us then just sits there and when i click on the window it just says its not responding. is there any way to fix this?
#1466 [21:51] <CubeTheThird> Pro11812, firstly, do you have Discord running?
#1467 [21:51] <Eddy> damn. lol Any modpacks you're familiar with that are good with this level of machine?
#1468 [21:51] <Eddy> yuken are you sure its not just insufficient ram? because when I run it memory gets maxed out
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#1471 [21:53] <Pro11812> i do have discord running, bu ti have been trying all day without discord. i even ended the task in the task manager. i also have watched it in the task manager with the memory and it only gets to around 50% before it drops back to my normal 20-25%
#1472 [21:55] <CubeTheThird> Pro11812, ah ok. I mention it because the overlay feature is known to cause issues, but it sounds like that's not what's going on here. Let's check your video drivers
#1473 [21:55] <CubeTheThird> ??> Pro11812 win/dxdiag
#1474 [21:55] <Absol> Pro11812: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1475 [21:58] <Pro11812> this may or may not help but i think my main problem is the file "javaw.exe" its the file that always comes up as non responsive.
#1476 [21:59] <CubeTheThird> Pro11812, that's just the java program that's used to launch the game
#1477 [22:02] <Pro11812> okay, im working on the dxdiag right now
#1478 [22:04] <Pro11812> https://paste.ubuntu.com/p/5BSgw7kyfw/
#1479 [22:06] <CubeTheThird> Pro11812, one sec let's see
#1480 [22:07] * Tye [webchat@cpe-74-78-169-222.maine.res.rr.com] has joined #minecrafthelp
#1481 [22:07] <CubeTheThird> Pro11812, well it does look like you could do a graphics driver update
#1482 [22:07] <CubeTheThird> Pro11812, try download and install radeon software: https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#1483 [22:10] <Tye> hey i have am having my minecraft flicker basicly trees and grass i have tried every fix i can find on on the internet ive turned mipmaping and almost every graphic setting in the game but nothing is stoping it all drivers are up todate java is ass well minecraft is not modded at all.. anyone have any ideas on how to fix
#1484 [22:13] * Webchat_03476 [webchat@73.98.160.57] has joined #minecrafthelp
#1485 [22:14] <Webchat_03476> hello i was trying to play crazy craft and i was wandering do i need a mincraft priemun acount to play
#1486 [22:15] <CubeTheThird> Tye, what game version are you running?
#1487 [22:15] <Tye> 1.13
#1488 [22:15] <Webchat_03476> 3.0
#1489 [22:15] <CubeTheThird> Webchat_03476, yes
#1490 [22:15] <Webchat_03476> 3.0
#1491 [22:15] <CubeTheThird> Webchat_03476, only messages with your name are for you
#1492 [22:15] <CubeTheThird> ??> Tye win/dxdiag
#1493 [22:15] <Absol> Tye: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1496 [22:22] <Tye> https://paste.ubuntu.com/p/ZNKRrGSVGF/
#1497 [22:23] <CubeTheThird> Tye, yay another ryzen user. Nice. Anywhoo looks like there may be an update for your graphics drivers. One sec I'll find those
#1498 [22:24] <CubeTheThird> Tye, hmm. maybe not that much different. This one is listed as slightly newer than what you have: https://paste.ubuntu.com/p/ZNKRrGSVGF/
#1499 [22:24] <Tye> hmm i updated maybe 2 or 3 days ago basicly when he prepatch for wow came out
#1500 [22:26] <Tye> ya i have been at this for like 4 hours lol i cant find anything to change it
#1501 [22:27] <CubeTheThird> Tye, ok. In that case let's do a clean install of the game
#1502 [22:27] <CubeTheThird> ??> Tye win/reinst
#1503 [22:27] <Absol> Tye: You may need to reinstall the locally installed files that Minecraft puts into place.
#1504 [22:27] <Absol> Tye: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1505 [22:27] <Tye> ive done it
#1506 [22:28] <CubeTheThird> Tye, in the way Absol said?
#1507 [22:28] <Tye> yup
#1508 [22:29] <Tye> that was one of the firs tthings ive tried like i said lol ive everything i could find and think of
#1509 [22:29] <CubeTheThird> Tye, in-game, hold f3+c until it crashes
#1510 [22:30] <Tye> ok
#1511 [22:30] <CubeTheThird> Tye, then copy the crash report onto http://paste.ubuntu.com and give the URL here.
#1512 [22:30] <Tye> ok one sec
#1513 [22:33] <Tye> https://paste.ubuntu.com/p/T29ym5ncMx/
#1514 [22:34] <Pro11812> so i downloaded the update, but now its saying java cant start
#1515 [22:34] <CubeTheThird> Pro11812, after installing the update, you may need to reboot your PC first
#1516 [22:35] <Pro11812> true, brb
#1517 [22:35] * Pro11812 [webchat@c-73-185-227-106.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#1518 [22:35] <CubeTheThird> Tye, hmm everything looking good there...
#1519 [22:36] <CubeTheThird> ??> Tye tools/hjt
#1520 [22:36] <Absol> Tye: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1521 [22:36] <Absol> Tye: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#1524 [22:37] <Tye> ok
#1525 [22:38] <Bannna> cnat dounld it says cant dounald jump2.ogg
#1526 [22:39] <Tye> https://paste.ubuntu.com/p/hTN7M2jRJj/
#1527 [22:39] <Bannna> what do i do
#1528 [22:40] <CubeTheThird> Bannna, do you have bytefence installed?
#1529 [22:40] <Bannna> ? what is that i played minecraft before
#1530 [22:40] <CubeTheThird> Bannna, it's an anti-virus software that causes download issues with the game
#1531 [22:41] <CubeTheThird> Tye, can you try disabling Razor Synapse?
#1532 [22:43] <Tye> sure do u know how?
#1533 [22:44] <CubeTheThird> Tye, not sure really, apart from just killing the process
#1534 [22:44] <Tye> ok can do that
#1535 [22:46] <Bannna> im like 11 i odunt know if i should download it but i love the minecraft
#1536 [22:46] <Tye> is there anything special u want me to do once its disabled?
#1537 [22:46] * Pro1812 [webchat@c-73-185-227-106.hsd1.mo.comcast.net] has joined #minecrafthelp
#1538 [22:47] <CubeTheThird> Tye, nah. Just close and re-open the game
#1539 [22:48] <CubeTheThird> Bannna, if you don't have it you don't need it. It sometimes causes problems. Do you know what (if any) anti-virus is installed on your computer?
#1540 [22:48] <Tye> ok doing it now
#1541 [22:48] <Pro1812> i have restarted my computer but i still get the same thing
#1542 [22:48] <Tye> ok its still doing it
#1543 [22:49] <Bannna> how do i see if i have it
#1544 [22:50] <CubeTheThird> Bannna, in the start menu, go to the Control Panel, and go to the place to Uninstall a program. That should show you if it's there
#1545 [22:50] <CubeTheThird> Pro1812, can you make a new dxdiag report?
#1546 [22:50] <Pro1812> yes
#1547 [22:51] <Bannna> on the launcher with the three lines in the right corner
#1548 [22:53] <Tye> im getting the feeling im nott he only one who is perplexed by this issue lol
#1549 [22:53] <CubeTheThird> Bannna, no not there. The start menu for your computer. You can open it by pressing the Windows key (flag key) on your keyboard, by the spacebar
#1550 [22:53] <CubeTheThird> Tye, well I haven't seen that one in years
#1551 [22:53] <Bannna> i see the flag
#1552 [22:54] <CubeTheThird> Tye, could you try doing a clean install of the graphics driver?
#1553 [22:54] <CubeTheThird> Bannna, when you press that key, it will open the start menu on your screen. There, type in "uninstall a program"
#1554 [22:54] <Tye> is there a old school fix maybe its something just that stupid
#1555 [22:55] <Pro1812> https://paste.ubuntu.com/p/c4k4VzJBwn/
#1556 [22:55] <Tye> maybe im jsut trying to tare the computer apart to find the power button in a sence
#1557 [22:55] <Bannna> i hit enter and it opened settings
#1558 [22:56] <CubeTheThird> Bannna, ok good. Does it show you a list of things installed?
#1559 [22:56] <Bannna> ya
#1560 [22:56] <Tye> and i did a reinstall when i did the update like 3 or so days ago should i do it again?
#1561 [22:56] <Tye> i wiped them completely out
#1562 [22:57] <CubeTheThird> Bannna, ok good. In that list, do you see ByteFence firstly?
#1563 [22:57] <Bannna> i see bytafence
#1564 [22:57] <CubeTheThird> Pro1812, hmm well it definitely updated... but it's freezing when opening?
#1565 [22:57] <Bannna> anti
#1566 [22:57] <Bannna> malware
#1567 [22:57] <Pro1812> it says java wont start
#1568 [22:58] <CubeTheThird> Bannna, ahhh I figured. Uninstall that. That program is total garbage, and only causes problems
#1569 [22:58] <CubeTheThird> ??> Pro1812 tools/hjt
#1570 [22:58] <Absol> Pro1812: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1571 [22:58] <Absol> Pro1812: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1572 [22:59] <Bannna> it keeps asking if i wount it to make cahaanges to my advice frome a unknow publisher
#1573 [22:59] <Bannna> to i hit yes i hit no it did nothing
#1574 [23:00] <CubeTheThird> Bannna, press yes
#1575 [23:00] <Pro1812> https://paste.ubuntu.com/p/2jX4qfskBH/
#1576 [23:01] <CubeTheThird> Pro1812, ahhhh there's the problem! You have malware. Let's remove that
#1577 [23:01] <CubeTheThird> ??> Pro1812 av/adwcleaner
#1578 [23:01] <Absol> Pro1812: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1579 [23:01] <Absol> Pro1812: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1580 [23:01] <Pro1812> okay
#1581 [23:04] <Tye> so i guess its something im just going to have to deal with lol
#1582 [23:05] <CubeTheThird> Tye, did you try turning off VBOs in the video settings?
#1583 [23:05] <Tye> yup changed nothing
#1584 [23:06] <Bannna> it says it is dune do i hit close now
#1585 [23:06] <CubeTheThird> Bannna, yup! After that re-open the minecraft launcher and try playing
#1586 [23:06] <Bannna> ok
#1587 [23:07] <Bannna> thank you
#1588 [23:08] <Tye> ive messed with a lot of setting trying to fix this so what u are seeing is the setting for minecraft my computer puts them at... i did a 2nd fresh reinstall before i came here so i would kinda havea fresh slate lol
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#1590 [23:10] <Tye> basicly to the work that the other guy said earlier
#1591 [23:12] * Pro11812 [webchat@c-73-185-227-106.hsd1.mo.comcast.net] has joined #minecrafthelp
#1592 [23:12] <Pro11812> im back, i used that system and scanned, removed and repaired as with restarting the computer
#1593 [23:14] <CubeTheThird> Pro11812, ok. Let's see if that helped
#1594 [23:14] <CubeTheThird> Tye, I'm really not sure what else would be causing this honestly...
#1595 [23:14] * Dakota [webchat@mobile-107-77-173-8.mobile.att.net] has joined #minecrafthelp
#1596 [23:14] <Dakota> Absol
#1597 [23:14] <Dakota> Are you active still??
#1598 [23:14] <Dakota> Or is anyone?
#1599 [23:14] <Tye> ok guess im not the only one who is stuck lol
#1600 [23:15] <Dakota> Im not stuck I have a quick question XD
#1601 [23:15] <Pro11812> it still says "unable to start java"
#1602 [23:15] <Dakota> Wanted to see if i updated my laptop to windows 10 or get Ubuntu Linux would solve my update issues
#1603 [23:15] <Tye> well ty for trying :)
#1604 [23:16] <CubeTheThird> ??> Pro11812 launcher/log
#1605 [23:16] <Absol> Pro11812: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1606 [23:16] <CubeTheThird> Dakota, which update issues?
#1607 [23:16] <Dakota> CubeTheThird
#1608 [23:17] <Dakota> My old laptop doesnt get any updates from the Acer anymore
#1609 [23:17] <Dakota> And it doesnt support Minecraft 1.13
#1610 [23:17] <Dakota> And i wanted to see if it would fix the update issue and make it compatable with 1.13
#1611 [23:17] * Bryzen [webchat@cpe-98-155-148-215.hawaii.res.rr.com] has joined #minecrafthelp
#1612 [23:17] <CubeTheThird> Dakota, do you have a dxdiag report?
#1613 [23:17] <Dakota> Yes
#1614 [23:17] <Bryzen> I forgot the email that i used for the minecraft account
#1615 [23:18] <Bryzen> i bought the game like 5 years ago and i wanna play
#1616 [23:18] <Dakota> https://paste.ubuntu.com/p/tkg975Hskj/
#1617 [23:18] <Dakota> My dxiag
#1618 [23:18] <Dakota> dxdiag*
#1619 [23:18] <CubeTheThird> Bryzen, you can try resetting the account password with any email you know on account.mojang.com/me
#1620 [23:19] <CubeTheThird> Bryzen, otherwise you'll have to contact Mojang
#1621 [23:19] <CubeTheThird> ??> Bryzen mojang/email
#1622 [23:19] <Absol> Bryzen: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1623 [23:19] <Absol> Bryzen: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1624 [23:19] <Dakota> Oh hey Absol
#1625 [23:19] <Dakota> Its me from earlier
#1626 [23:19] <Bryzen> is there a fast way to recover it?
#1627 [23:19] <CubeTheThird> Dakota, Absol is a robot
#1628 [23:19] <Dakota> .... XD
#1629 [23:19] <CubeTheThird> Bryzen, only by trying password resets
#1630 [23:19] <Dakota> He was active earlier
#1631 [23:19] <Dakota> Actually i was looking into that earlier
#1632 [23:20] <Dakota> He has to have the purchase code
#1633 [23:20] <CubeTheThird> Dakota, Absol just spits out preset messages
#1634 [23:20] <Dakota> To prove that he is the owner of the account
#1635 [23:20] <CubeTheThird> Dakota, but first thing you should note, your graphics card support was discontinued at windows 8. Upgrades to anything newer won't work
#1636 [23:20] * Tye [webchat@cpe-74-78-169-222.maine.res.rr.com] has quit. (Quit: webchat.esper.net)
#1637 [23:20] <CubeTheThird> Dakota, you could try Ubuntu though
#1638 [23:21] <Dakota> Okay time to reinstall the dual boot XD
#1639 [23:21] <Dakota> Any idea on why they stopped updating this laptop?
#1640 [23:21] <Dakota> Its still being produced to this date
#1641 [23:22] <Dakota> I am legit about to freaking recode my entire laptop from scratch
#1642 [23:22] <CubeTheThird> Dakota, Acer is pretty bad at keeping up with updates
#1643 [23:22] <Dakota> Yea I realize that :P
#1644 [23:22] <CubeTheThird> Dakota, AMD on the other hand discontinued support for your graphics card in (I believe) 2012
#1645 [23:23] <Dakota> haha it sucks anyways
#1646 [23:23] <Dakota> I was trying to find a better one but cant find a good one for the laptops they are all for desktops
#1647 [23:24] <Pro11812> https://paste.ubuntu.com/p/wsTXzZD2Wd/
#1648 [23:24] <Dakota> Any idea on why 1.13 isnt compatible?
#1649 [23:24] <CubeTheThird> Dakota, isn't so much that it's not compatible. Your drivers out out of date, which can cause various issues
#1650 [23:24] <Dakota> Huh wow
#1651 [23:25] <CubeTheThird> Pro11812, hmm. Let's try to get the game to reinstall java. can you go to C:\Program Files (x86)\Minecraft
#1652 [23:25] <Pro11812> im there
#1653 [23:26] <Dakota> So i may as well reprogram the GPU and program it with a different AMD program
#1654 [23:35] * WDR [webchat@c-24-126-169-167.hsd1.ga.comcast.net] has joined #minecrafthelp
#1655 [23:35] <WDR> I do not remember my email registered to my account
#1656 [23:37] * choncho [webchat@c-76-105-58-252.hsd1.ca.comcast.net] has joined #minecrafthelp
#1657 [23:38] <choncho> hello I have a problem on ubuntu
#1658 [23:38] <choncho> i installed through the deb download and I get this error message whenever I click on Minecraft Realms:
#1659 [23:38] <choncho> java.security.InvalidAlgorithmParameterException: the trustAnchors parameter must be non-empty
#1660 [23:39] <CubeTheThird> Pro11812, there, delete the runti,e folder
#1661 [23:40] <Pro11812> check
#1662 [23:40] <CubeTheThird> choncho, one sec lemme grab a link
#1663 [23:40] <CubeTheThird> Pro11812, now try again
#1664 [23:42] <CubeTheThird> choncho, try running this command: /var/lib/dpkg/info/ca-certificates-java.postinst configure
#1665 [23:42] <CubeTheThird> choncho, you may need to run that as sudo
#1666 [23:42] <choncho> thanks
#1667 [23:43] <Pro11812> still cant start java
#1668 [23:43] <CubeTheThird> Pro11812, did you change the Java Executable setting?
#1669 [23:45] <Pro11812> no, i never touch those because i dont know what those really do
#1670 [23:45] <CubeTheThird> Pro11812, ok. Can you make sure the slider for that one is turned off?
#1671 [23:45] <Pro11812> should it be grey?
#1672 [23:46] <choncho> ran the command in sudo and restarted minecraft but no dice
#1673 [23:47] <Pro11812> its off, the only ones that are green are the "jvm arguments" and "game directory"
#1674 [23:47] <choncho> i googled the error and read some info about this being a bug in ubuntu 18.04 and im gonna try downgrading to openjdk 8
#1675 [23:47] <choncho> thanks for your time
#1676 [23:47] <CubeTheThird> Pro11812, yes. hmm
#1677 [23:47] * choncho [webchat@c-76-105-58-252.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#1678 [23:47] <CubeTheThird> Pro11812, oh. Turn off the jvm arguments
#1679 [23:48] <Pro11812> its turned off
#1680 [23:49] <CubeTheThird> Pro11812, any change?
#1681 [23:50] <Pro11812> no,still says the same thing
#1682 [23:50] <Pro11812> do you want the error message?
#1683 [23:50] <CubeTheThird> Pro11812, sure
#1684 [23:51] <Pro11812> https://paste.ubuntu.com/p/2Xtr5VnMKb/
#1685 [23:51] <CubeTheThird> Pro11812, ohhh. Can you open the launcher as administrator?
#1686 [23:53] <Pro11812> that seemed to fix it
#1687 [23:53] <CubeTheThird> Pro11812, ok good. You might need to uninstall and reinstall the game to not have to run it as admin, but I assume that's all
#1688 [23:54] <Pro11812> im in, thank you so much for your time
#1689 [23:54] * Pro11812 [webchat@c-73-185-227-106.hsd1.mo.comcast.net] has quit. (Quit: webchat.esper.net)
#1690 [23:54] <CubeTheThird> no problem :3
#1691 [23:56] <Dakota> Bruh
#1692 [23:56] <Dakota> XD
#1693 [23:56] <Dakota> I am going crazy on this server on 1.12.2