#1 [00:35] * jmackell [webchat@CPE9050cabe6c33-CM9050cabe6c30.cpe.net.cable.rogers.com] has joined #minecrafthelp
#2 [00:36] <jmackell> Hi, has anyone ever ran into an issue with their Mojang Account where the password reset email doesn't send to my account?
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#5 [01:19] * miggy [webchat@75-52-89-236.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#6 [01:19] <miggy> Hello
#7 [01:20] <miggy> Yo i need help getting my email for my minecraft account i forgot it and cant get it back :/
#8 [01:20] <Odysseius> miggy, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#9 [01:20] <Odysseius> ??> miggy account/trans-id
#10 [01:20] <Absol> miggy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#11 [01:20] <Odysseius> ??> miggy account/send-email
#12 [01:20] <Absol> miggy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#13 [01:20] <Absol> miggy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#16 [01:30] <KodeRed> Hello I am currently unable to log into MC because I have not converted to a Mojang account and don't recall my old email address
#17 [01:31] <KodeRed> #minecrafthelp
#18 [01:39] <KodeRed> can anyone help
#19 [01:44] * KodeRed [webchat@c-67-185-191-249.hsd1.wa.comcast.net] has joined #minecrafthelp
#20 [01:45] <KodeRed> Forgotten Email please help
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#25 [01:58] * Vincent is now known as Guest38161
#26 [02:02] <Guest38161> hello, in my game there are holes in the gorund, i can see the sky through them. i do have mods but i cant tell if they are the cause and a google search porvided answers a noob like me doesnt understand
#27 [02:40] <Guest38161> the only topic i found that seemed close to this claimed optifine was to blame. it said to disable optifine, which isnt an otin in the mods list, so i removed the file instead... now i get a server crash message. im reaaly confused by all of this. is it a mod issue? a java issue? a "my laptop is an outdated piece of garbage" issue?
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#34 [05:32] * magic_mike0 [webchat@186-22.dsl.iskon.hr] has joined #minecrafthelp
#35 [05:33] <magic_mike0> Hello, I'm having issues with installing my latest Minecraft update (1.13)
#36 [05:33] * tamarix [webchat@bl19-92-116.dsl.telepac.pt] has joined #minecrafthelp
#37 [05:34] <tamarix> hey! im playing in 1.13 and mobs are not spawning
#38 [05:35] <magic_mike0> Example: "Unable to save download. wet_grass2.ogg"
#39 [05:38] * gallica [webchat@bl19-92-116.dsl.telepac.pt] has joined #minecrafthelp
#40 [05:38] <gallica> hey! im playing in 1.13 and mobs are not spawning
#41 [05:39] * itsfazza [webchat@119-18-23-35.cust.aussiebb.net] has joined #minecrafthelp
#42 [05:40] * WantMyAccounts [webchat@178.153.22.204] has joined #minecrafthelp
#43 [05:40] <gallica> hey! im playing in 1.13 and mobs are not spawning
#44 [05:40] * magic_mike0 [webchat@186-22.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#45 [05:41] <itsfazza> hey my account has been hacked and i received and email on the 16/8/2016 that my email was changed to xcemyt@gmail.com, i did not do this.
#46 [05:41] <itsfazza> ive had this account from beta
#47 [05:42] * Dante [webchat@host86-166-181-133.range86-166.btcentralplus.com] has joined #minecrafthelp
#48 [05:42] * magic_mike0 [webchat@186-22.dsl.iskon.hr] has joined #minecrafthelp
#49 [05:42] <WantMyAccounts> Hello. Me and my brother used to play Minecraft about 3-4 years ago. We only remember the email used but cannot remember password or username. We have changed the password but it still won't let us login. Thank you.
#50 [05:42] * Dante is now known as Guest21079
#51 [05:42] <magic_mike0> Any version of the game I try to install it fails to download.
#52 [05:43] <Andrio> ??> magic_mike0 tools/HJT
#53 [05:43] <Absol> magic_mike0: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#54 [05:43] <Absol> magic_mike0: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#55 [05:43] <Andrio> gallica, you have the difficulty set above peaceful?
#56 [05:44] <Andrio> ??> WantMyAccounts account/send-email
#57 [05:44] <Absol> WantMyAccounts: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#58 [05:44] <Absol> WantMyAccounts: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#59 [05:44] <gallica> Andrio im not that dumb :P
#60 [05:45] <Andrio> gallica, what's your render distance set to?
#61 [05:45] <magic_mike0> https://paste.ubuntu.com/p/ytSFRxfgQZ/
#62 [05:45] <Guest21079> hi everyone, so i'm signed in on the same live account on switch and pc, but I can't see the worlds on switch on my pc, is their a cloud function i need to turn on, cant this world share only be done through realms? Any help would be appreciated
#63 [05:45] <gallica> Andrio 8 chunks
#64 [05:46] <Andrio> gallica, does increasing that to 12 change anything?
#65 [05:46] <Andrio> Guest21079, do you have the Java Edition or the Windows 10 Edition?
#66 [05:46] <gallica> Andrio lemme check that
#67 [05:46] <Guest21079> @andrio windows 10
#68 [05:47] <magic_mike0> Absol https://paste.ubuntu.com/p/ytSFRxfgQZ/
#69 [05:48] <gallica> Andrio still very few mobs spawning
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#71 [05:55] <Andrio> magic_mike0, that's not it
#72 [05:58] <Andrio> gallica, where are you looking for mobs and what sort of mobs are you looking for?
#73 [05:58] * itsfazza [webchat@119-18-23-35.cust.aussiebb.net] has quit. (Quit: webchat.esper.net)
#74 [05:59] <Andrio> Guest21079, not sure you can transfer save files that way
#75 [05:59] <magic_mike0> I ran Minecraft as an Administrator a couple of times and restarted my Computer and I managed to fix the problem.
#76 [06:01] <Guest21079> Andrio yeah i've looked everywhere online, I think you can play and join friends on different platforms same world fine, but to play on your own world different platforms needs realms :/
#77 [06:04] * gallica [webchat@bl19-92-116.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#78 [06:06] * Filmdad3 [webchat@ip68-7-143-251.sd.sd.cox.net] has joined #minecrafthelp
#79 [06:06] <Filmdad3> How do I know which version I have? Java, Bedrock or what?
#80 [06:09] <tyteen4a03> Filmdad3: if you got Minecraft from minecraft.net/download, it's Java
#81 [06:09] <tyteen4a03> Filmdad3: otherwise, it's Bedrock
#82 [06:09] <Filmdad3> So, Windows 10 isn't an issue? I got it from the microsoft store
#83 [06:09] * DarkFuriality [webchat@78.179.70.196.dynamic.ttnet.com.tr] has joined #minecrafthelp
#84 [06:09] <DarkFuriality> Hi
#85 [06:09] <tyteen4a03> Filmdad3: if you got it from Windows store, then it's bedrock
#86 [06:10] <tyteen4a03> Filmdad3: if you got it from minecraft.net/download, then it's Java
#87 [06:10] <Filmdad3> That's why shields aren't available.
#88 [06:10] <Filmdad3> Is there a way to switch?
#89 [06:10] <DarkFuriality> I had minecraft a long time ago and now I can't log into it my username is DarkFuriality, its still a mojang account and i dont know its email
#90 [06:11] <tyteen4a03> ??> DarkFuriality account/reset-password
#91 [06:11] <tyteen4a03> DarkFuriality: try all your emails there
#92 [06:11] <Absol> DarkFuriality: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#93 [06:11] <Absol> DarkFuriality: If you use Minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#94 [06:11] <tyteen4a03> Filmdad3: no, Java edition is a separate purchase
#95 [06:11] <DarkFuriality> i coulndt reset it
#96 [06:11] <tyteen4a03> ??> DarkFuriality account/send-email
#97 [06:11] <DarkFuriality> couldnt
#98 [06:11] <Absol> DarkFuriality: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#99 [06:11] <Absol> DarkFuriality: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#100 [06:11] <DarkFuriality> and i tried all my emails
#101 [06:11] <DarkFuriality> it didnt work
#102 [06:13] <DarkFuriality> ok i changed my password on mojang
#103 [06:13] <DarkFuriality> i think i know how to do the rest
#104 [06:13] <DarkFuriality> going to stay here just in case
#105 [06:19] <DarkFuriality> Ok i solved my issue
#106 [06:19] <DarkFuriality> thanks
#107 [06:19] * DarkFuriality [webchat@78.179.70.196.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#108 [06:35] * JosePascual29 [webchat@77.red-88-29-246.staticip.rima-tde.net] has joined #minecrafthelp
#109 [06:35] <JosePascual29> Hi?
#110 [06:37] <urielsalis> JosePascual29, hi
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#113 [07:23] <CompactVenom12> Hey,
#114 [07:23] <CompactVenom12> So. First off, I know this is a known issue but would like to log what I have to do to even start minecraft. As launching the launcher itself, the application becomes unresponsive and created 2 Minecraft.exe's under my processes in the task manager. I have to then crash each process through my task manager for the game itself to load in. After doin
#115 [07:23] <CompactVenom12> g so, I login to a Multiplayer Server or Singleplayer and Minecraft Skins for both myself and other players are Steve/Alex with only a select few (1-3 out of 25+ players on the server itself) show their original skin. At the beginning, I could see my skin, but as the days progressed, skins for everyone became the default. Below I've uploaded a Cras
#116 [07:23] <CompactVenom12> h Report. I'd like to add, that this has been going on since April 23rd of this year. (2018) Before 1.12, I had no problem with skins. To add; I am running 1.12.2 as the server I am on does not yet support 1.13
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#121 [08:18] * derMinionhd [webchat@d02.dialin053.drahtlos-dsl.de] has joined #minecrafthelp
#122 [08:19] <derMinionhd> I can't download the latest Version of Minecraft.
#123 [08:20] <derMinionhd> Can you help me?
#124 [08:25] * thelounge29 [webchat@73.152.broadband6.iol.cz] has joined #minecrafthelp
#125 [08:30] * Ruby [webchat@host217-42-254-11.range217-42.btcentralplus.com] has joined #minecrafthelp
#126 [08:32] <thelounge29> Hello, excuse my English, I translate everything over the translator, I can not speak English. I have minecraft version 1.13. It can not run, this error always appears --- The game crashed while initializing game
#127 [08:32] <thelounge29> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#128 [08:32] <Ruby> Hi, My Minecraft won't load I am getting a error message, the error message is Java(TM) Platform SE binary is not responding
#129 [08:35] * XABI [webchat@60.85-86-126.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#130 [08:36] * Kapkar [webchat@31.200.27.196] has joined #minecrafthelp
#131 [08:37] <XABI> When i enter in minecraft I see a menu. I enter y the button "play" and I see the logo of monjang. Time goes by and the image still here.
#132 [08:37] <Kapkar> i not joined the server the problem's name is java lang null exception group please help me ?
#133 [08:38] * thelounge91 [webchat@88.234.28.115.dynamic.ttnet.com.tr] has joined #minecrafthelp
#134 [08:39] <thelounge91> hey
#135 [08:39] <thelounge91> can somebodyhelp me
#136 [08:39] <thelounge91> plsss
#137 [08:39] <thelounge91> no bady?
#138 [08:40] <thelounge91> why
#139 [08:41] <thelounge91> I just want helpppp
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#143 [08:48] * TJBennerzz [webchat@88-202-134-179.customer.gigaclear.net] has joined #minecrafthelp
#144 [08:49] <TJBennerzz> I cant login to my account I don't even know if I have the right email
#145 [09:19] * thelounge29 [webchat@73.152.broadband6.iol.cz] has quit. (Quit: webchat.esper.net)
#146 [09:41] * GGamer [webchat@172.58.56.97] has joined #minecrafthelp
#147 [09:42] <GGamer> When I press play the 'Mojang' screen pops up but then I have to exit out and It says my game has Crashed.
#148 [09:45] * Pauline [webchat@85.159.237.53] has joined #minecrafthelp
#149 [09:46] <Pauline> Hello! I have trouble logging into Minecraft. (also on the website) I get the message: "An error prevented your request from being processed. Please try again.". I have already tried changing my password. Anyone got any advice?
#150 [09:51] * Pauline [webchat@85.159.237.53] has quit. (Quit: webchat.esper.net)
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#156 [10:46] <Turtle> We cannot open get Minecraft to launch - we get this erroor
#157 [10:46] <Turtle> The game crashed whilst initializing game
#158 [10:46] <Turtle> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#159 [10:47] <mattym> ??> Turtle win/dxdiag
#160 [10:47] <Absol> Turtle: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#161 [10:47] <Turtle> ok, will try
#162 [10:55] * GGamer [webchat@172.58.56.97] has quit. (Quit: webchat.esper.net)
#163 [11:09] * KarterAntiha [webchat@c-73-159-233-215.hsd1.vt.comcast.net] has joined #minecrafthelp
#164 [11:10] <KarterAntiha> Hi, I'm having technical issues with my game.
#165 [11:10] <mattym> KarterAntiha, Explain the issue.
#166 [11:11] <KarterAntiha> Well to explain it easily, the textures always glitch up.
#167 [11:11] <KarterAntiha> I'm not using a texture pack.
#168 [11:11] <mattym> ??> KarterAntiha win/reinst
#169 [11:11] <Absol> KarterAntiha: You may need to reinstall the locally installed files that Minecraft puts into place.
#170 [11:11] <Absol> KarterAntiha: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#171 [11:11] <KarterAntiha> I already reinstalled yesterday, and the glitching is still happening.
#172 [11:12] <KarterAntiha> Do you think it's my Java?
#173 [11:12] <mattym> KarterAntiha, Did you do it the exact way described?
#174 [11:12] <KarterAntiha> Yes.
#175 [11:12] <mattym> KarterAntiha, Can you explain further what exactly you mean by glitching?
#176 [11:12] <KarterAntiha> I have a screenshot of the title screen that I took yesterday in case I needed it.
#177 [11:13] <mattym> ??> KarterAntiha ingmr
#178 [11:13] <mattym> ??> KarterAntiha imgur
#179 [11:13] <Absol> KarterAntiha: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#180 [11:13] <KarterAntiha> I have Gyazo, does that work?
#181 [11:13] <mattym> KarterAntiha, Yeah
#182 [11:13] <KarterAntiha> Give me a sec to find it. >o<
#183 [11:14] <KarterAntiha> Okay.
#184 [11:14] <KarterAntiha> https://gyazo.com/6440e1c25953bd4af07e80e256a77c78
#185 [11:14] <KarterAntiha> I do know how to temporarily fix the textures by pressing F3 and T.
#186 [11:14] <KarterAntiha> But whenever I start up the game, it looks like that.
#187 [11:14] <mattym> KarterAntiha, Are you sure you reinstalled exactly as described above.
#188 [11:14] <KarterAntiha> Yes, I did.
#189 [11:15] <mattym> ??> KarterAntiha win/dxdiag
#190 [11:15] <Absol> KarterAntiha: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#191 [11:15] <KarterAntiha> Give me a sec to do this.
#192 [11:19] <KarterAntiha> Okay, got that done.
#193 [11:19] <KarterAntiha> I'm giving you the URL?
#194 [11:19] <mattym> KarterAntiha, Yes
#195 [11:19] <KarterAntiha> https://paste.ubuntu.com/p/ZDkXRyhPTD/
#196 [11:19] <mattym> KarterAntiha, Ok one moment.
#197 [11:20] * Nick [webchat@LFbn-1-12624-20.w90-90.abo.wanadoo.fr] has joined #minecrafthelp
#198 [11:21] * Nick is now known as Guest58720
#199 [11:22] <Guest58720> I can't make the Aether portal work in survival mode. Imake the 4*5 glow ston square, i put water at the right corner and nothing happends
#200 [11:23] <mattym> ??> Guest58720 mods
#201 [11:23] <Absol> Guest58720: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#202 [11:23] <mattym> KarterAntiha, Download and Install the 1st file listed on the left of this page https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=85552
#203 [11:23] <KarterAntiha> Thanks!
#204 [11:24] <Guest58720> so what do i do ?
#205 [11:24] <Guest58720> do I just need to give up ?
#206 [11:25] <mattym> Guest58720, Go find support for the mod you are using, from their support resources.
#207 [11:25] <Guest58720> thank's and where is this support ?
#208 [11:25] <mattym> Guest58720, You will need to find that on your own.
#209 [11:26] <Guest58720> okay thanks a lot
#210 [11:26] <KarterAntiha> Okay, I just came across an error.
#211 [11:26] <KarterAntiha> It says the driver being installed is not validated for this computer.
#212 [11:27] <mattym> ??> KarterAntiha oem/hp/product-number
#213 [11:27] <Absol> KarterAntiha: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#214 [11:27] <Absol> KarterAntiha: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#215 [11:28] <KarterAntiha> Give me a sec.
#216 [11:29] <KarterAntiha> Okay, here's my product number.
#217 [11:29] <KarterAntiha> N0B07AA#ABA
#218 [11:29] <KarterAntiha> I hope I got that correctly.
#219 [11:29] <mattym> KarterAntiha, Seems right.
#220 [11:30] <KarterAntiha> Alright.
#221 [11:30] <mattym> KarterAntiha, Try Installing this one instead https://ftp.hp.com/pub/softpaq/sp79001-79500/sp79084.exe
#222 [11:31] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#223 [11:33] <KarterAntiha> "This computer does not meet the minimum requirements for installing the software."
#224 [11:33] <KarterAntiha> Why does my computer hate me?
#225 [11:34] <mattym> KarterAntiha, You may need to contact HP Support and ask them for help with updating your Graphics Driver. That second one is the one they have listed for your computer, so it should work.
#226 [11:34] * thelounge59 [webchat@qubcpq0940w-lp140-01-64-229-140-116.dsl.bell.ca] has joined #minecrafthelp
#227 [11:34] <thelounge59> hi ! eh I have a question ;-; my Minecraft is having lags and I don't know why
#228 [11:34] <KarterAntiha> Okay. Well, thanks for trying to help me out, guys! You tried your best, and I wish you all a good day.
#229 [11:35] * KarterAntiha [webchat@c-73-159-233-215.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#230 [11:35] <mattym> thelounge59, What version of the game are you running?
#231 [11:35] <thelounge59> eeeeeeh...wait
#232 [11:35] <thelounge59> windows ?
#233 [11:36] <mattym> thelounge59, The game version number.
#234 [11:36] <thelounge59> yea wait a sec i'm trying to find ;-;
#235 [11:37] <thelounge59> eeeh...sorry I can't find it T^T
#236 [11:52] <thelounge59> i'm on 1.13
#237 [11:52] * joefooty600 [webchat@c-69-255-35-38.hsd1.md.comcast.net] has joined #minecrafthelp
#238 [11:53] <joefooty600> my account has been unautorized
#239 [11:53] * joefooty600 [webchat@c-69-255-35-38.hsd1.md.comcast.net] has quit. (Client Quit)
#240 [12:04] <thelounge59> ok so when I play it does flash lights non stop
#241 [12:08] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#242 [12:09] * Webchat_91159 [webchat@190.238.44.190] has joined #minecrafthelp
#243 [12:09] <Webchat_91159> minecraft
#244 [12:10] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#250 [12:18] * spade [webchat@c-73-43-49-135.hsd1.ga.comcast.net] has joined #minecrafthelp
#251 [12:21] <spade> my game keeps on crashing
#252 [12:29] * Steve [webchat@67.98.222.39] has joined #minecrafthelp
#253 [12:30] <Steve> Hi, I don't remember my minecraft username. It's been a few years since I've logged in
#254 [12:31] * Webchat_84467 [webchat@5ED5743A.cm-7-6b.dynamic.ziggo.nl] has joined #minecrafthelp
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#257 [12:37] * Ruby [webchat@host217-42-254-11.range217-42.btcentralplus.com] has joined #minecrafthelp
#258 [12:38] <thelounge59> do we have to wait ?...
#259 [12:42] * minshboy [webchat@46.128.83.189.dynamic.cablesurf.de] has joined #minecrafthelp
#260 [12:46] * Moder31 [webchat@176.15.253.26] has joined #minecrafthelp
#261 [12:46] * thelounge59 is now known as SakuraYuka
#262 [12:47] <minshboy> I bought minecraft for the pc 2 days ago and version 1.13 is already given. But on a server that i want to play i have to haveversion 1.12 to play on the server
#263 [12:47] * gamewizerd1013 [webchat@ool-457b8038.dyn.optonline.net] has joined #minecrafthelp
#264 [12:47] <gamewizerd1013> my game keeps crashing when it just starded up
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#266 [12:48] * minshboy [webchat@46.128.83.189.dynamic.cablesurf.de] has quit. (Quit: webchat.esper.net)
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#269 [13:00] * Momo_The_Fish [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#270 [13:00] <Momo_The_Fish> hi
#271 [13:00] <Momo_The_Fish> hi
#272 [13:00] <Momo_The_Fish> Absol
#273 [13:00] <Odysseius> Momo_The_Fish, Hello
#274 [13:01] <Momo_The_Fish> hi
#275 [13:01] <Momo_The_Fish> i am having a problem
#276 [13:01] <Odysseius> Momo_The_Fish, What problem?
#277 [13:01] <Momo_The_Fish> I just got minecraft for pc today from game and have isntalled it but when i open the actual game from the installer it says could not run
#278 [13:02] <Momo_The_Fish> one sec
#279 [13:02] <Momo_The_Fish> let me see what it says
#280 [13:02] <Ruby> HI any one else having issues with the java script platform and Minecraft no starting and crashing and no longer able to play?? any got any ideas??
#281 [13:02] <Momo_The_Fish> yes
#282 [13:02] <Momo_The_Fish> me
#283 [13:02] <urielsalis> Ruby, java*
#284 [13:02] <Ruby> ok
#285 [13:02] <urielsalis> ??> Ruby launcher/log-txt
#286 [13:02] <Absol> Ruby: We need to see your full launcher log, which is created in the game directory.
#287 [13:02] <Absol> Ruby: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#288 [13:02] <Momo_The_Fish> I am but i dont know how to fix it
#289 [13:03] <Momo_The_Fish> i will be back
#290 [13:04] <Ruby> Ok I will try this in a while Mono The Fish let me know how you get on?
#291 [13:04] * Momo_The_Fish [webchat@05464288.skybroadband.com] has quit. (Client Quit)
#292 [13:05] <urielsalis> Ruby, ignore any message that doesnt start with your name
#293 [13:06] <Ruby> Ok
#294 [13:14] * MrPancake [webchat@216.190.46.100] has joined #minecrafthelp
#295 [13:14] <MrPancake> Greetings!
#296 [13:14] <urielsalis> MrPancake, o/
#297 [13:15] <MrPancake> I am having an issue on one of my machines....
#298 [13:15] <MrPancake> Failed to connect to the server
#299 [13:15] <MrPancake> Failed to login: The authentication servers are currently down for maintenance
#300 [13:15] <urielsalis> ??> MrPancake tools/hjt
#301 [13:15] <Absol> MrPancake: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#302 [13:15] <Absol> MrPancake: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#303 [13:16] <MrPancake> I am running Ubuntu 18.04...
#304 [13:16] <MrPancake> This happens if I use the .sh, Jar, Deb or Snap package.
#305 [13:17] <MrPancake> it does not happen on my other Ubuntu machines or Windows or Apple... Just this machine
#306 [13:17] <urielsalis> MrPancake, what do you have in /etc/hosts?
#307 [13:17] <urielsalis> MrPancake, and do you have any network filter?
#308 [13:17] <MrPancake> No network filter
#309 [13:17] <MrPancake> etc/hosts is default
#310 [13:18] <MrPancake> no firewall
#311 [13:18] <MrPancake> no av
#312 [13:18] <mattym> MrPancake, Is Java 8 the only version of Java installed on the system?
#313 [13:18] <MrPancake> as far as I know; the only one installed is
#314 [13:18] <MrPancake> openjdk version "1.8.0_171"
#315 [13:20] <urielsalis> mm
#316 [13:20] <mattym> MrPancake, Have you tried the Oracle java?
#317 [13:20] <urielsalis> MrPancake, ufw is enabled?
#318 [13:20] <MrPancake> ufw is disabled
#319 [13:21] <urielsalis> MrPancake, try with oracle java, maybe the certs are missing
#320 [13:21] <MrPancake> trying
#321 [13:22] * megs [webchat@wndson1434w-lp140-01-76-71-133-26.dsl.bell.ca] has joined #minecrafthelp
#322 [13:22] <MrPancake> same error
#323 [13:23] <urielsalis> MrPancake, what happens when you open authserver.mojang.com in your webbrowser?
#324 [13:23] <megs> hi! i have minecraft. i can open up my launcher on my computer. i used to be able to choose a version and have it open but now, no matter how many timmes i repair my minecraft or re download it, i get the -unexpected crash- sign. what do i do?
#325 [13:23] <urielsalis> ??> megs launcher/log-txt
#326 [13:23] <MrPancake> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Authentication Server.","Specification-Version":"4.5.4","Application-Name":"yggdrasil.auth.restlet.server","Implementation-Version":"4.5.4_build131","Application-Owner":"Mojang"}
#327 [13:23] <Absol> megs: We need to see your full launcher log, which is created in the game directory.
#328 [13:24] <Absol> megs: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#329 [13:24] <megs> k on emin
#330 [13:25] <urielsalis> MrPancake, and what does java --version return?
#331 [13:26] <MrPancake> https://paste.ubuntu.com/p/Mj5bNJwMDj/
#332 [13:26] <megs> now its not letting meopen my launcher???
#333 [13:27] <megs> never mind.. it opened
#334 [13:27] <urielsalis> MrPancake, looks like its still using openjdk
#335 [13:27] <urielsalis> MrPancake, switch it to oracle jdk
#336 [13:27] <urielsalis> jre*
#337 [13:30] <megs> do i need to make an urban account to do it?
#338 [13:30] <urielsalis> megs, no
#339 [13:30] <urielsalis> megs, just give us the link
#340 [13:32] <MrPancake> Not sure how to do that
#341 [13:32] <MrPancake> I have removed all versions of java other than orcale
#342 [13:32] <urielsalis> MrPancake, let me give you a command
#343 [13:32] <megs> https://paste.ubuntu.com/p/p6gSMmP75K/
#344 [13:32] <megs> thats the link i think?
#345 [13:32] <urielsalis> MrPancake, sudo add-apt-repository ppa:webupd8team/java
#346 [13:32] <urielsalis> MrPancake, sudo apt update
#347 [13:33] <urielsalis> MrPancake, sudo apt install oracle-java8-installer
#348 [13:33] <urielsalis> MrPancake, sudo update-alternatives --config java
#349 [13:33] <urielsalis> MrPancake, and there select the oracle java version
#350 [13:33] <urielsalis> megs, post the full log there
#351 [13:33] <megs> didi 9i give the correct link
#352 [13:33] <megs> did i
#353 [13:34] <MrPancake> sudo apt install oracle-java8-installer (already installed)
#354 [13:34] <urielsalis> MrPancake, then run the last command only
#355 [13:34] <megs> thats what i got...
#356 [13:34] <MrPancake> sudo update-alternatives --config java (unknown option)
#357 [13:34] <megs> thats all...
#358 [13:34] <MrPancake> sudo update-alternatives --config javac (added c) works
#359 [13:35] <MrPancake> * 1 /usr/lib/jvm/java-8-oracle/bin/javac 1081 manual mode
#360 [13:35] <urielsalis> javac is the compiler
#361 [13:35] <urielsalis> run update-alternatives to see if you find the jre
#362 [13:35] <megs> ohhhhhhhhhhhhhhhhhh
#363 [13:36] <megs> https://paste.ubuntu.com/p/CRvzpc6Zn8/
#364 [13:36] <MrPancake> no jre listed
#365 [13:37] <MrPancake> java-1.8.0-openjdk-amd64 1081 /usr/lib/jvm/java-1.8.0-openjdk-amd64
#366 [13:37] <MrPancake> java-8-oracle 1081 /usr/lib/jvm/java-8-oracle
#367 [13:37] <urielsalis> MrPancake, select the second one
#368 [13:37] <megs> i did it corectaly
#369 [13:38] <MrPancake> sudo update-java-alternatives --set java-8-oracle (???)
#370 [13:38] <urielsalis> megs, yes, one moment
#371 [13:38] <megs> kk
#372 [13:38] <urielsalis> MrPancake, I dont think its that, I think the --config command is interactive
#373 [13:38] <urielsalis> else read the man page :P
#374 [13:39] <MrPancake> sudo update-alternatives --config java (returns)
#375 [13:39] <MrPancake> * 2 /usr/lib/jvm/java-8-oracle/jre/bin/java 1081 manual mode
#376 [13:39] <MrPancake> option 1 is the amd-64
#377 [13:39] <urielsalis> MrPancake, you dont have a way to set the 2?
#378 [13:39] <urielsalis> MrPancake, Although I think the * means that that is the selected option
#379 [13:39] <MrPancake> it is set to 2
#380 [13:40] <urielsalis> MrPancake, try java --version now
#381 [13:40] <megs> anything else i need to do?
#382 [13:40] <urielsalis> megs, one second, im reading through the log
#383 [13:40] <megs> k
#384 [13:40] <MrPancake> Java(TM) SE Runtime Environment (build 1.8.0_181-b13)
#385 [13:40] <urielsalis> megs, that is after pressing play?
#386 [13:40] <urielsalis> MrPancake, nice, now try to play the game
#387 [13:41] <megs> yes
#388 [13:41] <MrPancake> same error; auth servers are down
#389 [13:41] <urielsalis> megs, mm
#390 [13:41] <urielsalis> ??> MrPancake launcher/log-txt
#391 [13:41] <Absol> MrPancake: We need to see your full launcher log, which is created in the game directory.
#392 [13:42] <Absol> MrPancake: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#393 [13:42] * Bagel [webchat@pool-173-63-125-56.nwrknj.fios.verizon.net] has joined #minecrafthelp
#394 [13:42] <mattym> MrPancake, Did you remove the openJDK version?
#395 [13:43] <megs> this is whatit says word for word:An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#396 [13:43] <MrPancake> https://paste.ubuntu.com/p/kvV9mjpjw8/
#397 [13:44] <Bagel> Hey. Whenever I load up a world in the full release of 1.13, it crashes. It doesn't matter if it was created before or after 1.13. I have tried updating the launcher, disabling the Discord Overlay, and some other things. Nothing worked.
#398 [13:44] <megs> thats what happenes to me!
#399 [13:44] <Bagel> It also doesn't provide a crash log
#400 [13:44] <Bagel> oh heck
#401 [13:45] <megs> im waiting to figure out whats up with mine!lol
#402 [13:45] <Bagel> yeah
#403 [13:45] <MrPancake> +mattym running sudo apt list --installed... it only shows oracle
#404 [13:46] <MrPancake> no openjd* anywhere
#405 [13:46] <megs> ansol, anything?
#406 [13:46] <megs> absol
#407 [13:46] <mattym> MrPancake, Try the following two commands
#408 [13:47] <mattym> MrPancake, sudo apt-get install ca-certificates-java
#409 [13:47] * Peter221 [webchat@80.245.244.122] has joined #minecrafthelp
#410 [13:47] <mattym> MrPancake, Then sudo update-ca-certificates -f
#411 [13:47] * Peter221 [webchat@80.245.244.122] has quit. (Client Quit)
#412 [13:47] <megs> absol, do yiou know whats wrong?
#413 [13:47] <Bagel> I have the same issue as megs, should I listen in?
#414 [13:47] <megs> if yo want.
#415 [13:48] <MrPancake> holy shit
#416 [13:48] <Absol> MrPancake: Please keep it civil
#417 [13:48] <MrPancake> it works
#418 [13:48] <MrPancake> I had ran those cert commands before; but it must not have worked if openJ was still installed
#419 [13:48] <megs> anything?
#420 [13:48] <Bagel> MrPancake, was the issue that it crashed on loading a world?
#421 [13:49] <MrPancake> no; it said the auth servers were down when trying to connect to my server
#422 [13:49] * Webchat_87777 [webchat@toroon4654w-lp140-02-65-95-0-153.dsl.bell.ca] has joined #minecrafthelp
#423 [13:49] <MrPancake> (or any server)
#424 [13:49] <Bagel> ah
#425 [13:49] <Bagel> ok
#426 [13:49] <MrPancake> but it is working now! THANK YOU
#427 [13:49] <megs> mine always says:An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience.
#428 [13:49] <Bagel> Yeah, same
#429 [13:49] <megs> on the launch
#430 [13:49] <Webchat_87777> We are trying to set up a minecraft account but it won't take our verification code even tho everything is correct
#431 [13:49] <mattym> megs and Bagel, are either of you running the Discord app?
#432 [13:49] <megs> no
#433 [13:50] <mattym> ??> Webchat_87777 account/send-email
#434 [13:50] <Absol> Webchat_87777: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#435 [13:50] <Absol> Webchat_87777: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#436 [13:50] <Bagel> Yeah
#437 [13:50] <Bagel> I disabled the overlay
#438 [13:50] <megs> i dont have it
#439 [13:50] <mattym> ?? av/adwcleaner
#440 [13:50] <Absol> av/adwcleaner: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#441 [13:50] <Absol> av/adwcleaner: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#442 [13:50] <mattym> megs and Bagel Please follow the instructions Absol just wrote.
#443 [13:50] * MrPancake [webchat@216.190.46.100] has quit. (Quit: webchat.esper.net)
#444 [13:50] <Webchat_87777> Thank you!
#445 [13:50] <Bagel> Sure
#446 [13:50] <Bagel> Ill let you guys know if it works.
#447 [13:51] <megs> whats malwrer
#448 [13:51] <megs> will it delete anything?
#449 [13:51] <mattym> megs, Programs that shouldn't be there.
#450 [13:51] <megs> okay
#451 [13:51] <Bagel> Viruses, Ads, etc.
#452 [13:52] <megs> kk
#453 [13:52] * Ruby [webchat@host217-42-254-11.range217-42.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#454 [13:52] <Bagel> Downloading it now, +mattym
#455 [13:53] <megs> this is not my compter. its the family one. lol. i was just being paranoid. :)
#456 [13:53] <megs> same here
#457 [13:53] <megs> mine is downloaded... now what
#458 [13:53] <mattym> megs, Read back through the instructions again.
#459 [13:54] * Bagel [webchat@pool-173-63-125-56.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#460 [13:54] <megs> its completely safe?
#461 [13:54] <mattym> megs, Yes, its purpose is to remove unsafe stuff.
#462 [13:55] <megs> lol.. okay
#463 [13:55] <megs> its almost at100 threats. i should have done this a wile ago...
#464 [13:56] * DriftKingBR [webchat@189.101.13.187] has joined #minecrafthelp
#465 [13:56] * megs [webchat@wndson1434w-lp140-01-76-71-133-26.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#466 [13:56] * Webchat_17455 [webchat@pool-173-63-125-56.nwrknj.fios.verizon.net] has joined #minecrafthelp
#467 [13:56] <Webchat_17455> Okay, im back
#468 [13:56] <Webchat_17455> oh whoops
#469 [13:56] <Webchat_17455> forgot to change nick
#470 [13:56] <Webchat_17455> Im Bagel
#471 [13:56] <mattym> Its fine.
#472 [13:57] <mattym> Webchat_17455, Try running the game again.
#473 [13:57] <Webchat_17455> Sure
#474 [14:00] <DriftKingBR> my minecraft only in version 1.13 is not working and a message appears: an unexpected problem occured and the game stopped working. We apologize for the inconvenience .
#475 [14:00] <DriftKingBR> What do I do ?
#476 [14:01] <Webchat_17455> It didn't work, mattym.
#477 [14:01] <mattym> ??> Webchat_17455 tools/hjt
#478 [14:01] <Absol> Webchat_17455: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#479 [14:01] <Absol> Webchat_17455: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#480 [14:01] <mattym> DriftKingBR, If you are running Discord, disable the Overly feature in Discord, then run the game again.
#481 [14:01] <Webchat_17455> Ill try, Absol
#482 [14:01] <DriftKingBR> ok
#483 [14:03] * megs [webchat@wndson1434w-lp140-01-76-71-133-26.dsl.bell.ca] has joined #minecrafthelp
#484 [14:03] <megs> im back. now what do i do?
#485 [14:03] <mattym> megs, Try running the game again
#486 [14:04] <megs> okay
#487 [14:04] <Webchat_17455> Here's the link
#488 [14:04] <Webchat_17455> https://paste.ubuntu.com/p/gPBjjbZhKj/
#489 [14:05] <megs> nope:(
#490 [14:05] <mattym> ??> Webchat_17455 launcher/log-txt
#491 [14:05] <Absol> Webchat_17455: We need to see your full launcher log, which is created in the game directory.
#492 [14:05] <Absol> Webchat_17455: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#493 [14:05] <megs> it did not work
#494 [14:06] <mattym> megs, Are you sure the log you provided earlier was complete?
#495 [14:06] <Webchat_17455> Gotcha
#496 [14:06] <megs> yes.. ill do it again
#497 [14:06] <DriftKingBR> still not working, even deactivating by turning off the overlay
#498 [14:07] <DriftKingBR> What can I do
#499 [14:07] <DriftKingBR> What can I do
#500 [14:07] <DriftKingBR> ?
#501 [14:07] <mattym> ??> DriftKingBR launcher/log-txt
#502 [14:07] <Absol> DriftKingBR: We need to see your full launcher log, which is created in the game directory.
#503 [14:07] <Absol> DriftKingBR: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#504 [14:07] <megs> NO
#505 [14:08] <megs> THE THING IS LIKE A MILE LONG NOW...LOL
#506 [14:08] <Webchat_17455> Here's the link, mattym.
#507 [14:08] <Webchat_17455> https://paste.ubuntu.com/p/vnkRvGHVMR/
#508 [14:08] <mattym> megs, Ok, get a copy of that one.
#509 [14:08] <megs> https://paste.ubuntu.com/p/WtwRNH4b5X/
#510 [14:10] <mattym> Webchat_17455, You need to remove the _JAVA_OPTIONS setting from your Environment Variable, more info can be found listed next to the info for Razer Synapse here https://paste.ubuntu.com/p/vnkRvGHVMR/
#511 [14:10] <Webchat_17455> Okay
#512 [14:10] <Webchat_17455> Ill let you know what happens
#513 [14:10] <Webchat_17455> Thanks for the help
#514 [14:10] <megs> is my thing good?
#515 [14:10] <mattym> ??> megs win/reinst
#516 [14:10] <Absol> megs: You may need to reinstall the locally installed files that Minecraft puts into place.
#517 [14:10] <Absol> megs: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#518 [14:12] <DriftKingBR> https://paste.ubuntu.com/p/qnXfHpDPYs/
#519 [14:13] <DriftKingBR> This is all what's in the folder
#520 [14:13] <megs> Can anything bad happen to my computer by doing this ?
#521 [14:13] <mattym> megs, No
#522 [14:13] <megs> alright
#523 [14:14] <mattym> DriftKingBR, I will need the contents of the following file as well C:\Users\sares\AppData\Roaming\.minecraft\hs_err_pid14212.log
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#525 [14:16] <DriftKingBR> https://paste.ubuntu.com/p/b5ZvtCxqrc/
#526 [14:17] * Bagel [webchat@pool-173-63-125-56.nwrknj.fios.verizon.net] has joined #minecrafthelp
#527 [14:17] <Bagel> Hey Mattym, it worked.
#528 [14:17] <mattym> DriftKingBR, Remove Razer Cortex.
#529 [14:18] <mattym> Bagel, Ok, enjoy.
#530 [14:18] <Bagel> Thanks for your help.
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#532 [14:20] <DriftKingBR> I unlocked the razer cortex
#533 [14:20] <DriftKingBR> I try to start mine now?
#534 [14:21] <mattym> DriftKingBR, Uninstall Razer Cortex
#535 [14:21] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Remote host closed the connection)
#536 [14:21] <DriftKingBR> yes, I uninstalled it
#537 [14:21] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#538 [14:22] <mattym> DriftKingBR, Then try running the game
#539 [14:22] <megs> it didnt work for me
#540 [14:22] * Rodass [webchat@201-178-169-224.speedy.com.ar] has joined #minecrafthelp
#541 [14:22] <Rodass> https://paste.ubuntu.com/p/3SVyCJyrKk/
#542 [14:22] <mattym> ??> megs win/dxdiag
#543 [14:22] <Absol> megs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#544 [14:23] <mattym> Rodass, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#545 [14:23] <DriftKingBR> It worked, thank you + mattym
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#547 [14:24] * DriftKingBR [webchat@189.101.13.187] has quit. (Quit: webchat.esper.net)
#548 [14:31] <megs> https://paste.ubuntu.com/p/7fqmd6Tf9v/
#549 [14:31] * K_B_Gaming [webchat@adsl-70-137-10-251.dsl.okcyok.swbell.net] has joined #minecrafthelp
#550 [14:31] <mattym> megs, Ok one moment.
#551 [14:32] <mattym> megs, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#552 [14:33] <K_B_Gaming> I'm on a mac
#553 [14:35] <megs> We actually were told that when my older sister first got minecraft, but i recently tried to download it on the same computer and it worked
#554 [14:35] <megs> im running windows 7 on a laptop
#555 [14:36] <Odysseius> K_B_Gaming, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#556 [14:36] <mattym> megs, And you are getting graphics related errors from the game. You need to use windows 7 on that computer.
#557 [14:36] <megs> i am using windows 7
#558 [14:37] <Odysseius> megs, No, your Laptop is running on Windows 10 right now
#559 [14:37] <mattym> megs, Your log shows you using 10
#560 [14:37] <megs> oh
#561 [14:37] <megs> so i go back to 7
#562 [14:38] <Odysseius> megs, Settings > Update & Security > Go back to an earlier build, may be unavailable
#563 [14:38] <Odysseius> megs, If it is not available, you will have to manually downgrade.
#564 [14:38] <megs> okay let me try that
#565 [14:38] <megs> thank you
#566 [14:39] <K_B_Gaming> for what ???
#567 [14:39] <Odysseius> K_B_Gaming, Please ignore messages not directed at you.
#568 [14:40] <K_B_Gaming> ok
#569 [14:41] <megs> it wont even give me the option because it was updated more than 10 days ago
#570 [14:41] <Odysseius> megs, In that case, you will have to manually downgrade.
#571 [14:41] <megs> how do i do that ?
#572 [14:41] <Odysseius> megs, That is beyond of the kind of support we offer here.
#573 [14:42] <K_B_Gaming> so are you guys trying to help me or are you talking about some one else
#574 [14:42] <megs> okok, thank you so much ! :)
#575 [14:42] <mattym> K_B_Gaming, We cant begin to help you , till you explain the issue.
#576 [14:42] <Odysseius> K_B_Gaming, This is a public chatroom, you are not the only person here who needs help.
#577 [14:42] <K_B_Gaming> ok
#578 [14:42] <Odysseius> K_B_Gaming, So, how can we be of assistance?
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#580 [14:44] <K_B_Gaming> When i look one direction it takes a second for me to actually look that way
#581 [14:45] <Odysseius> K_B_Gaming, How old is your Mac?
#582 [14:45] <K_B_Gaming> its really hard to do pep with it
#583 [14:45] <K_B_Gaming> a few years old not that old
#584 [14:46] <Odysseius> K_B_Gaming, Are you using Mouse and Keyboard?
#585 [14:46] <K_B_Gaming> yeah
#586 [14:47] <Odysseius> K_B_Gaming, What model is it?
#587 [14:47] <K_B_Gaming> is what
#588 [14:47] <Odysseius> K_B_Gaming, Your Mac.
#589 [14:47] <K_B_Gaming> ummmm
#590 [14:47] <K_B_Gaming> where do u find that
#591 [14:48] <Odysseius> K_B_Gaming, https://appsliced.co/ask/how-do-i-find-my-mac-model-identifier
#592 [14:50] <K_B_Gaming> do you want me to tell you the serial number
#593 [14:50] <Odysseius> K_B_Gaming, The Model Identifier
#594 [14:52] <K_B_Gaming> iMac14,1
#595 [14:53] <Odysseius> K_B_Gaming, Try a different mouse
#596 [14:54] <K_B_Gaming> the mouse works fine for everything elese
#597 [14:54] <Odysseius> K_B_Gaming, Please try another one nonetheless
#598 [14:54] <K_B_Gaming> else
#599 [14:54] <K_B_Gaming> ok
#600 [14:55] <K_B_Gaming> and how do u add mods??
#601 [14:55] <Odysseius> K_B_Gaming, We do not support mods here
#602 [14:56] <K_B_Gaming> ok
#603 [14:56] * trapdoormurder [webchat@p5B3AABC4.dip0.t-ipconnect.de] has joined #minecrafthelp
#604 [14:56] <K_B_Gaming> bye
#605 [14:57] <trapdoormurder> i have a problem- when i try launching the game with optifie -version ist remeining stuck on preparting
#606 [14:57] <trapdoormurder> how can i solve it
#607 [14:58] <Odysseius> trapdoormurder, Don't use Optifine
#608 [14:58] <trapdoormurder> i need to
#609 [14:58] <Odysseius> trapdoormurder, We do not support issues with mods here, please contact the mod author if you are having problems.
#610 [14:58] <trapdoormurder> k
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#612 [15:04] * Mike2 [webchat@93-103-180-26.dynamic.t-2.net] has joined #minecrafthelp
#613 [15:04] <Mike2> hello
#614 [15:04] <Odysseius> Mike2, Hello
#615 [15:04] <Mike2> okea
#616 [15:04] <Mike2> my minecraf taccount
#617 [15:04] <Mike2> is age 14
#618 [15:05] <Mike2> and it needs a Parent's Permission
#619 [15:05] <Mike2> and i dont have 10cž
#620 [15:05] <Mike2> can you give me a card
#621 [15:05] <Mike2> with 10 c on it
#622 [15:05] <Odysseius> Mike2, No, please ask you parent's permission.
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#625 [15:09] * Nick is now known as Guest72403
#626 [15:09] <Guest72403> hello
#627 [15:09] * Grant1499 [webchat@43.subnet-24-239-20.ellijay.com] has quit. (Client Quit)
#628 [15:09] <Odysseius> Guest72403, Hello
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#632 [15:21] * Zyklop [webchat@aftr-88-153-6-120.unity-media.net] has joined #minecrafthelp
#633 [15:21] <Zyklop> Hello?
#634 [15:23] <Zyklop> I have problems with purchasing a minecraft account, can someone help me?
#635 [15:23] <yuken> How so?
#636 [15:23] <Zyklop> I cant buy a minecraft account with a "minecraft card"
#637 [15:24] <Zyklop> Can someone pls help me?
#638 [15:25] <Zyklop> I need some help with the minecraft cards, I cant purchase a Account
#639 [15:26] <Zyklop> Does someone with + or @ tag have a answer?
#640 [15:27] * nectarie [webchat@213-177-3-232.Neptun.stsisp.ro] has joined #minecrafthelp
#641 [15:29] <nectarie> i have some errors with minecraft for mac. can someone help me?
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#643 [15:41] * Abglolz [webchat@c-69-180-230-154.hsd1.tn.comcast.net] has joined #minecrafthelp
#644 [15:42] <Abglolz> Can anyone help when it comes to not being able to use the function keys in-game
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#647 [15:46] <yuken> Abglolz, what do you mean? Rebinding function keys?
#648 [15:46] * Abglolz [webchat@c-69-180-230-154.hsd1.tn.comcast.net] has quit. (Client Quit)
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#651 [15:52] * Halp [webchat@172.58.56.172] has joined #minecrafthelp
#652 [15:52] <Halp> When I try to go in my game it crashes right away.
#653 [15:58] * Grant1499 [webchat@43.subnet-24-239-20.ellijay.com] has joined #minecrafthelp
#654 [15:59] <Grant1499> Hey my PC froze while I was playing singleplayer and now every time I try and start up my world my game crashes. I've restarted my PC, and I am also able to play multiplayer my game only crashes when I try to load my world.
#655 [15:59] <Grant1499> When my PC froze I was playing so I just manually shut off my computer
#656 [16:00] <yuken> Grant1499, can you load other worlds?
#657 [16:01] <Grant1499> I don't have any others, but let me try to start a new one
#658 [16:03] <Grant1499> Yes i can load other worlds, but I just tried to load my first world and it crashed again
#659 [16:04] <yuken> Do you get a crash log?
#660 [16:06] <Grant1499> I don't know this is all that pops up http://prntscr.com/kcyu7i
#661 [16:06] * thelounge69 [webchat@qubcpq0940w-lp140-01-64-229-140-116.dsl.bell.ca] has joined #minecrafthelp
#662 [16:06] * thelounge69 is now known as SakuraYuka
#663 [16:06] <yuken> What the hell is that? Is that the new launcher?
#664 [16:06] <SakuraYuka> eh idk
#665 [16:07] <Grant1499> yea its the new launcher
#666 [16:07] <SakuraYuka> hmmm I need help ;-;
#667 [16:07] <yuken> ??> Grant1499 launcher/crash-logs
#668 [16:07] * Halp [webchat@172.58.56.172] has quit. (Quit: webchat.esper.net)
#669 [16:07] <yuken> ??> Grant1499 launcher/crash-log
#670 [16:07] <Absol> Grant1499: We need to see your crash log, which is created after a crash.
#671 [16:07] <Absol> Grant1499: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
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#673 [16:10] <Grant1499> alright i did
#674 [16:13] * Webchat_91566 [webchat@dyndsl-089-166-159-176.ewe-ip-backbone.de] has joined #minecrafthelp
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#676 [16:15] * Webchat_23374 [webchat@186.214.102.143.static.host.gvt.net.br] has joined #minecrafthelp
#677 [16:15] <Grant1499> did you guys get it?
#678 [16:16] * Webchat_23374 [webchat@186.214.102.143.static.host.gvt.net.br] has quit. (Client Quit)
#679 [16:16] <Grant1499> https://paste.ubuntu.com/p/MD4SvBTf59/ oops
#680 [16:17] <Grant1499> my bad I thought it was a google docs sort of thing
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#687 [16:24] * PeeeDrummm [webchat@189-107-115-241.user.veloxzone.com.br] has joined #minecrafthelp
#688 [16:24] <PeeeDrummm> https://paste.ubuntu.com/p/8T4xh5h7Wf/
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#693 [16:42] <kayla> help please
#694 [16:42] <kayla> help please
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#699 [17:00] <Twizted> can someone tell me why this is happening? me and my wife both have Minecraft for xbox, and we can not connect to each others maps it keeps saying outdated sessions, we have tried a lot of things to try and fix it, but it still is not working, we used to be able to join each other and now we cant? and I want to know why
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#703 [17:14] <MrAssassin2005> Ok So I got minecraft a while ago and made the account on my grandfathers email. He set up the security questions and sadly i cannot ask him because he is no longer here. I need to switch the email or change the security questions. Help!
#704 [17:16] <MrAssassin2005> Can anyone help with this?
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#706 [17:30] * crow3 [webchat@173-218-47-225-brns.mid.dyn.suddenlink.net] has joined #minecrafthelp
#707 [17:31] <crow3> minecraft keeps crashing as soon as i start it from the launher
#708 [17:31] <crow3> launcher*
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#712 [17:36] <Doomzerker> Hi. In 1.12.2 I used the Enter (Return) keys to open chat. Both the keyboard enter/return and the numpad enter/return. Now in 1.13, minecraft only allows one of the enter/return keys to function as the key to open chat. This is highly infuriating. Does anyone know how to restore this lost functionality through game mods or settings changes in minec
#713 [17:36] <Doomzerker> raft?
#714 [17:49] * Alex4 [webchat@71-156-79-146.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#715 [17:49] <Alex4> hey
#716 [17:49] <Alex4> hey
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#721 [18:06] <Webchat_32984> I'm trying to download minecraft 1.13, but this message is showing up and it says "Unable to save download. _____.ogg. Can you help me?
#722 [18:07] <mattym> Webchat_32984, Are you using a Windows or Mac computer?
#723 [18:07] <Webchat_32984> Windows
#724 [18:07] <mattym> ??> Webchat_32984 error/download
#725 [18:07] <Absol> Webchat_32984: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#726 [18:08] * Teemo_MC [webchat@99-28-68-31.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#727 [18:09] <Teemo_MC> MC freezes whenever I launch it from the launcher. what the heck is happening
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#733 [18:50] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has joined #minecrafthelp
#734 [18:53] <steviejoe66> my Minecraft launcher can open, but when trying to launch the game, it is stuck on the screen with the Mojang logo indefinitely and clicking it causes an error message to pop up saying that its not responding. It was working yesterday on the newest version and I've tried uninstalling it and reinstalling it, but the same issue is occurring. Any help
#735 [18:53] <steviejoe66> would be appreciated
#736 [18:53] <cihanoss> how do i fix my minecraft if it wont respond
#737 [18:54] <angel5> i cant enter to minecraft i get an error
#738 [18:55] * lumina [webchat@ip72-222-192-154.ph.ph.cox.net] has joined #minecrafthelp
#739 [18:57] <steviejoe66> does Mojang have an actual way to contact support besides a chatroom?
#740 [18:57] * lumina [webchat@ip72-222-192-154.ph.ph.cox.net] has quit. (Client Quit)
#741 [18:59] <steviejoe66> is Absol a bot?
#742 [19:00] <steviejoe66> is Espercorn a bot?
#743 [19:00] <steviejoe66> cause they sent something 3 min before I got on
#744 [19:02] * thelounge67 [webchat@172.58.86.152] has joined #minecrafthelp
#745 [19:02] * thelounge67 is now known as SOS
#746 [19:02] * Kode [webchat@c-67-185-191-249.hsd1.wa.comcast.net] has joined #minecrafthelp
#747 [19:03] <SOS> Everytime I try to get into the game the 'Mojang' Screen pops up and then it just crashes.
#748 [19:03] <SOS> Everytime I try to get into the game the 'Mojang' Screen pops up and then it just crashes.
#749 [19:03] <Kode> Migration issues bc I don't remember my old email address
#750 [19:04] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has joined #minecrafthelp
#751 [19:05] <steviejoe66> my Minecraft launcher can open, but when trying to launch the game, it is stuck on the screen with the Mojang logo indefinitely and clicking it causes an error message to pop up saying that its not responding. It was working yesterday on the newest version and I've tried uninstalling it and reinstalling it, but the same issue is occurring. Any help
#752 [19:05] <steviejoe66> would be appreciated
#753 [19:09] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has joined #minecrafthelp
#754 [19:09] * Commodore [webchat@c-68-35-128-45.hsd1.al.comcast.net] has joined #minecrafthelp
#755 [19:09] <steviejoe66> my Minecraft launcher can open, but when trying to launch the game, it is stuck on the screen with the Mojang logo indefinitely and clicking it causes an error message to pop up saying that its not responding. It was working yesterday on the newest version and I've tried uninstalling it and reinstalling it, but the same issue is occurring. Any help
#756 [19:09] <steviejoe66> would be appreciated
#757 [19:09] <Commodore> Hello, I've come looking for assistance for a self-run server
#758 [19:10] <Commodore> Specifically updating a server to the newest patch. I've encountered many errors which I am unfamiliar with
#759 [19:11] <steviejoe66> I don't think any helpers are online
#760 [19:11] * DRAGONFIRE12 [webchat@ip68-11-169-89.br.br.cox.net] has joined #minecrafthelp
#761 [19:11] <Commodore> As for your problem, StevieJoe, I'd recommend not using the desktop app altogether
#762 [19:11] <Commodore> for discord
#763 [19:11] <steviejoe66> huh
#764 [19:11] <Commodore> It completely prevented me from loading into the game as well
#765 [19:11] <steviejoe66> im not using discord
#766 [19:11] <steviejoe66> I mean I have it
#767 [19:12] <steviejoe66> but its not open or in a call
#768 [19:12] <DRAGONFIRE12> hi i have tryied near everythining and my mc still crashes when loading a world
#769 [19:12] <Commodore> as long as it is not open, you should be fine. make sure it is not minimized in the little taskbar thing at the right
#770 [19:13] * DRAGONFIRE12 [webchat@ip68-11-169-89.br.br.cox.net] has quit. (Client Quit)
#771 [19:13] <Commodore> Dragonfire, do you know if your current computer specs are enough to handle your settings in minecraft?
#772 [19:13] <steviejoe66> is definetly closed
#773 [19:13] <angel5> i cant play mineraft i get an error
#774 [19:13] * angel5 [webchat@201.142.214.173.dsl.dyn.telnor.net] has quit. (Quit: webchat.esper.net)
#775 [19:13] <steviejoe66> also commodore idk if they can help you on this chat
#776 [19:13] <steviejoe66> is it a realm or a third party server?
#777 [19:13] <Commodore> That's a shame, but I believe you.
#778 [19:14] <steviejoe66> you should still hang around and see
#779 [19:14] * Kode [webchat@c-67-185-191-249.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#780 [19:14] <Commodore> It's my own, actually. Running it off of my computer through the Java program they have available for download.
#781 [19:14] <steviejoe66> hmm
#782 [19:14] <cihanoss> how do i fix my minecraft if it wont respond
#783 [19:15] <steviejoe66> commodore im not familiar with that but they might help
#784 [19:15] <Commodore> Use Task Manager to execute it, and update java cihanoss
#785 [19:15] * Far [webchat@12.17.148.190.static.intelnet.net.gt] has joined #minecrafthelp
#786 [19:15] <Far> I need help with the webpage
#787 [19:15] <Commodore> I would also recommend checking your java version as well, Steviejoe
#788 [19:15] <Far> I cant login
#789 [19:16] <Far> Already try to reset pass and stills the same
#790 [19:16] <cihanoss> i did that commodore
#791 [19:16] <cihanoss> it wont work
#792 [19:16] <Commodore> FAR I have had a similar issue before, it seems sometimes the login servers have errors. Very frustrating
#793 [19:17] <Commodore> cihanoss are you using discord?
#794 [19:17] <steviejoe66> yall if its a small problem always restart your pc first
#795 [19:17] <cihanoss> no
#796 [19:17] <Far> I just want to purchase the game
#797 [19:17] <Commodore> Is it open at all on your desktop
#798 [19:18] <cihanoss> whats sicord
#799 [19:18] <cihanoss> discord
#800 [19:18] <mattym> Commodore, Explain the errors you are running into.
#801 [19:18] <mattym> ?? tools/hjt
#802 [19:18] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#803 [19:18] <Absol> tools/hjt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#804 [19:18] <mattym> cihanoss and steviejoe66 Follow the instructions Absol wrote.
#805 [19:18] <mattym> Far, What is the error its showing you on the page?
#806 [19:19] * Far [webchat@12.17.148.190.static.intelnet.net.gt] has quit. (Client Quit)
#807 [19:20] <Commodore> mattym Among other problems, it seems when I try to run my server all goes well until I attempt to play on it, accessing it through direct connect via "localhost"
#808 [19:20] <Commodore> The server runs fine on newly generated worlds, but attempting to continue from my previous world causes the server to stop running as soon as start to load terrain
#809 [19:21] <mattym> Commodore, Its the server itself completely unmodified? And was the world you are having trouble with always run in a vanilla server?
#810 [19:21] <Commodore> Yes, Always has been and still is completely vanilla
#811 [19:22] <cihanoss> unmm how do i know this isnt a scam to steal presonal info
#812 [19:22] <mattym> cihanoss, Because its a diagnostic tool from a known security company.
#813 [19:23] <cihanoss> ok then here's the link
#814 [19:23] <cihanoss> https://paste.ubuntu.com/
#815 [19:23] <mattym> Commodore, Did you try the launch parameter to run the old world through the optimizer?
#816 [19:23] <mattym> cihanoss, Thats not a complete link.
#817 [19:23] <Commodore> mattym I have not. Explain.
#818 [19:23] <cihanoss> yes it is
#819 [19:24] <mattym> cihanoss, Click it, then tell me again its the complete link.
#820 [19:24] <mattym> Commodore, One moment.
#821 [19:24] <cihanoss> https://paste.ubuntu.com/p/SbMcQb3TnT/
#822 [19:25] <steviejoe66> Here is my link:
#823 [19:25] <steviejoe66> https://paste.ubuntu.com/p/kqx3vKP5dT/
#824 [19:25] <mattym> Commodore, Are you running it on a Windows computer?
#825 [19:26] <Commodore> I am
#826 [19:26] <steviejoe66> so according to the Minecraft setup program, ive done a complete uninstall and reinstall just as a FYI
#827 [19:26] <mattym> ??> cihanoss av/adwcleaner
#828 [19:26] <Absol> cihanoss: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#829 [19:26] <Absol> cihanoss: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#830 [19:26] <mattym> ??> steviejoe66 av/mcafee/uninstall
#831 [19:26] <Absol> steviejoe66: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#832 [19:27] <mattym> Commodore, Ok, you use a Batch(.bat) file to start it then?
#833 [19:27] <steviejoe66> I don't want to uninstall mcafee
#834 [19:27] <mattym> steviejoe66, Then we cannot assist you any further.
#835 [19:27] <Commodore> I had no need to. I Will give that a go now, but the interface appears and runs fine without the batch file, until of course i load into the world
#836 [19:28] <steviejoe66> why do I need to?
#837 [19:28] <mattym> Commodore, Then are you just running a java call through the command prompt each time?
#838 [19:28] <mattym> steviejoe66, It stops Minecraft from working properly.
#839 [19:28] <steviejoe66> ive had it installed and played MC fine.
#840 [19:29] <mattym> steviejoe66, Also, Discord is not closed on your computer.
#841 [19:29] <Commodore> The server.jar file runs as an executable, I do not seem to need to do either, though I've had a friend try both and for the CMD the same problem occurs. I can try the batch if you think it will make a difference - but as of right now I do not do either
#842 [19:30] <steviejoe66> the fact that I just ran a program called HiJackThis and now am being asked to remove antivirus software is kinda creeping me out a bit
#843 [19:30] <steviejoe66> ill make sure discord is fully closed
#844 [19:30] <mattym> Commodore, Do you know how to set up the batch file, cause there is an extra argument you can add to make it optimize the world for the new version of the game.
#845 [19:31] <Commodore> I can set up the batch file, i assume with the nogui at the end, from the server page. What is the extra argument?
#846 [19:31] <mattym> Commodore, After you use the line given on the server page, add a space at the end followed by, --forceUpgrade
#847 [19:31] <mattym> Commodore, Also make sure the server is currently configured to use the map you were having issues with.
#848 [19:32] <steviejoe66> is this the only official Minecraft support chat?
#849 [19:32] <mattym> steviejoe66, There is no official minecraft support chat. This is a volunteer support chat endorsed by Mojang.
#850 [19:32] <Doomzerker> If nobody replied to a question, do I just wait until people get to it, or should I ask again?
#851 [19:32] <steviejoe66> ok
#852 [19:32] <mattym> Doomzerker, Ask it again.
#853 [19:32] <Doomzerker> Roger.
#854 [19:33] <steviejoe66> is there another way to get support from a human?
#855 [19:33] <Doomzerker> In 1.12.2 I used the Enter (Return) keys to open chat. Both the keyboard enter/return and the numpad enter/return. Now in 1.13, minecraft only allows one of the enter/return keys to function as the key to open chat. This is highly infuriating. Does anyone know how to restore this lost functionality through game mods or settings changes in minecraft
#856 [19:33] <Doomzerker> ?
#857 [19:33] <mattym> steviejoe66, Listen, we know what causes issues, of the things that cause issues two appeared in your report. Discord, and McAfee
#858 [19:33] * cihanoss [webchat@71-9-245-108.dhcp.reno.nv.charter.com] has quit. (Quit: webchat.esper.net)
#859 [19:34] <mattym> Doomzerker, Are you on a Mac?
#860 [19:34] <Doomzerker> God no. Win7 PC
#861 [19:34] <mattym> Doomzerker, One moment.
#862 [19:34] <Doomzerker> I've noticed in the options file in .minecraft, the 1.12.2 file used a different format to the 1.13 file too.
#863 [19:34] <Commodore> How do i upvote that comment Doomzerker
#864 [19:36] <Commodore> mattym I have attempted to run the server again, with the batch file now in the file, and still I have no issues until I join the server and start loading terrain
#865 [19:36] <Doomzerker> "key_key.chat:28" in 1.12.2 and "key_key.chat:key.keyboard.enter" in 1.13
#866 [19:38] <mattym> Doomzerker, Yes, the new version makes use of the newer library that handles control input. They are two separate keys and the newer library actually understands that.
#867 [19:38] <mattym> Commodore, Did you add the forceupgrade part to the batch file?
#868 [19:38] <steviejoe66> @mattym is mcafee messing up Minecraft a new issue?
#869 [19:38] <Doomzerker> Yeah, That's how far I got. I just can't find a way to make it accept two separate key inputs for the same function.
#870 [19:39] <mattym> steviejoe66, hardly, it causes the game not to be able to download files it needs. Its been an issue for many years now.
#871 [19:39] <steviejoe66> hmm
#872 [19:39] <mattym> steviejoe66, It probably prevented the game from downloading something new it needed with the update.
#873 [19:39] <Commodore> mattym I did include the --forceupgrade to the end of the batch file. What can I do about the maps you were talking about?
#874 [19:39] <steviejoe66> mattym I explained earlier that yesterday I was running the newest update fine
#875 [19:40] <mattym> Commodore, I just meant that, in the server.properties file, to make sure it was set to run the world you were having a problem with
#876 [19:40] <Doomzerker> I'm just surprised minecraft can't do something flash games are able to do - and wondering if anyone knows a way to do this with third party programs or in-game settings?
#877 [19:40] <mattym> steviejoe66, Additional files are sometimes changed, separate of the game version.
#878 [19:40] <steviejoe66> okay thx
#879 [19:41] <Doomzerker> I'd really rather not have to download and learn a hotkey program to set one enter key to set off the other, but it seems like that's my only option at this point.
#880 [19:41] <mattym> Doomzerker, Why do you need it to use both keys?
#881 [19:42] * SOS [webchat@172.58.86.152] has quit. (Quit: webchat.esper.net)
#882 [19:43] <Doomzerker> That's just the way I've used chat in-game for years in every game/chatroom I've ever played/used, and it's infuriating to automatically hit one of them and not have it do anything. Depending on the situation half the time I use numpad enter (with my mouse hand) and half the time I use keyboard enter.
#883 [19:45] <Commodore> mattym any other avenues to explore?
#884 [19:45] <mattym> Commodore, Can you grab the log from the server? Provide it via paste.ubuntu.com
#885 [19:45] <Doomzerker> For example, for repeating previous worldedit actions I can keyboard enter + up arrow with my left hand while looking around with my right, and I use numpad enter with my thumb to open and send chat messages typed with my right. It makes things faster and is convenient for me, I'm aware it's probably fixed by just sucking it up.
#886 [19:46] <Doomzerker> It's just another change in 1.13 that's made this release rather disappointing, personally.
#887 [19:46] <mattym> Doomzerker, Could just be that in time, someone will figure out a way to set it with the new input library
#888 [19:47] <mattym> Doomzerker, Its only been out for a short while tho.
#889 [19:47] <Commodore> mattym https://paste.ubuntu.com/p/VxYHXxkdCt/
#890 [19:47] <Doomzerker> Yeah, that's what I'm hoping. Hence why I asked if anyone knew about any mods/software that could do that.
#891 [19:47] <mattym> Commodore, Did you mess around with any Java arguments outside of minecraft or the servers settings?
#892 [19:48] <Commodore> Negative
#893 [19:48] <mattym> Doomzerker, Doubt anyone has made anything yet, as the modding platforms have not updated for 1.13 yet.
#894 [19:48] <mattym> ??> Commodore tools/hjt
#895 [19:48] <Absol> Commodore: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#896 [19:48] <Absol> Commodore: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#897 [19:48] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#898 [19:49] <Doomzerker> Cool cool. I'll probably ask again in a couple of weeks time and see if anything's changef
#899 [19:49] <Doomzerker> changed*
#900 [19:49] <Doomzerker> Thank you kindly for the input.
#901 [19:50] <Commodore> https://paste.ubuntu.com/p/6P3SXHHxY7/
#902 [19:51] <mattym> Commodore, Ok
#903 [19:51] <mattym> ??> Commodore error/download
#904 [19:51] <Absol> Commodore: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#905 [19:51] <mattym> Commodore, Read the info related to Razer Synapse in the link Absol gave.
#906 [19:52] <mattym> Doomzerker, Hang out for one moment
#907 [19:52] <mattym> Doomzerker, Im trying something, but i doubt it will work
#908 [19:52] <Doomzerker> Will do.
#909 [19:52] <Commodore> I'd like to voice that I believe we are pursuing a vain course of action. Seeing that the server does run fine on any newly generated world, I believe the problem lies somewhere within the old world file.
#910 [19:52] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#911 [19:53] <mattym> Commodore, Some processes take more resources.
#912 [19:53] <mattym> Commodore, And the error thats coming up, is known to be causes by a setting caused by Synapse
#913 [19:55] <Commodore> Synapse was removed, the error persists
#914 [19:56] <mattym> Commodore, You also need to fix the settings mentioned in the article
#915 [19:57] <mattym> Doomzerker, Yeah, that idea didn't work, for now look into a 3rd party hotkey option, or wait to see if someone makes a workaround.
#916 [19:57] <Doomzerker> Okay. Thanks.
#917 [19:59] <Commodore> mattym I cannot find the path it wants me to delete in my environment variables
#918 [20:00] <mattym> Commodore, Its usually in the bottom of the two boxes, anything that says _JAVA_OPTIONS
#919 [20:02] * Doomzerker [webchat@70.132.125.91.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#920 [20:02] <Commodore> There are no Java_Options listed
#921 [20:03] <Commodore> only one item contains the word java, and it's for the variable "path"
#922 [20:03] <mattym> Commodore, Can you get the newest log from the server.
#923 [20:03] <Commodore> I will attempt one more log on, and I will get you the log
#924 [20:06] <Commodore> https://paste.ubuntu.com/p/TMszHZ2KYX/
#925 [20:07] <mattym> Commodore, Are you still using the batch file to start it?
#926 [20:07] <CubeTheThird> Commodore, can you also send a paste of this crash report: C:\Users\Warzo\Desktop\MC\.\crash-reports\crash-2018-07-30_20.04.06-server.txt
#927 [20:08] <Commodore> https://paste.ubuntu.com/p/ygrrBrbNgJ/
#928 [20:09] <Commodore> and as for the batch file, it seems to disappear the instant i click on it, so I have continued trying to run via double clicking the downloaded server file
#929 [20:09] <mattym> Commodore, That way does not provide enough memory to the server.
#930 [20:09] <CubeTheThird> what the crap
#931 [20:09] <mattym> Commodore, The file shouldn't disappear
#932 [20:09] <CubeTheThird> 256M? that shouldn't even be the default
#933 [20:11] <Commodore> I've repaired the batch file
#934 [20:11] <mattym> Commodore, You did scroll through the Environment Variables right?
#935 [20:11] <Commodore> I believe it is upgrading at the moment, and holding at "counting chunks..." much like i would when staring into the face of some chicken noodle soup
#936 [20:12] <Commodore> Yes. There is no evidence of _Java_Options
#937 [20:12] <CubeTheThird> haha that imagery
#938 [20:12] <mattym> Commodore, Ok, if it doesnt work this time, one more thing we may need to check.
#939 [20:14] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has joined #minecrafthelp
#940 [20:14] <steviejoe66> im back
#941 [20:15] <steviejoe66> I disabled mcfee
#942 [20:15] <mattym> steviejoe66, We didn't ask for it to be disabled.
#943 [20:15] <steviejoe66> srry uninstalled
#944 [20:15] <mattym> steviejoe66, Did you try starting the game again?
#945 [20:16] <steviejoe66> yea
#946 [20:16] <steviejoe66> its still starting
#947 [20:16] <steviejoe66> so it might work
#948 [20:16] <steviejoe66> holy ****
#949 [20:17] <steviejoe66> there we go
#950 [20:17] <steviejoe66> thanks soo much
#951 [20:17] <Commodore> McAfee is a demon, and Norton is the devil
#952 [20:17] <mattym> steviejoe66, Enjoy.
#953 [20:17] <CubeTheThird> bleh. Who needs anti-virus
#954 [20:17] <steviejoe66> its just odd because ive never had problems with mcafee and Minecraft compatibility
#955 [20:17] <steviejoe66> *shrug*
#956 [20:17] <Commodore> Bad pirates and old people
#957 [20:18] <mattym> steviejoe66, It blocks some files here and there.
#958 [20:18] <steviejoe66> hope yall get your stuff fixed
#959 [20:18] <mattym> steviejoe66, So sometimes it will work, most times not.
#960 [20:18] <steviejoe66> hmm
#961 [20:18] <steviejoe66> thanks again!
#962 [20:18] <steviejoe66> bye
#963 [20:18] * steviejoe66 [webchat@97-115-254-183.ptld.qwest.net] has quit. (Client Quit)
#964 [20:18] <Commodore> F
#965 [20:19] <mattym> One day they will just follow instructions without question and just believe we know what we are doing.
#966 [20:19] <CubeTheThird> ha. fat chance
#967 [20:19] <CubeTheThird> though it doesn't help we use a tool called hijack this
#968 [20:19] <Commodore> That's a pretty valid point
#969 [20:19] <Commodore> "use this, trust me"
#970 [20:20] <Commodore> "also disable your antivirus, and give the program everything it wants"
#971 [20:20] <CubeTheThird> a surprising number of issues get resolved when removing anti-virus sadly
#972 [20:20] <Commodore> We're still updating, counting chunks over here like an OCD nurse in the vomit room
#973 [20:21] <mattym> Commodore, Is it progressing?
#974 [20:21] <Commodore> yea, 14%
#975 [20:21] <mattym> Commodore, Large world?
#976 [20:21] <Commodore> never wouldve described it this way, but i think "tragic" is how id describe how much exploring was done
#977 [20:22] <CubeTheThird> haha no such thing
#978 [20:22] <CubeTheThird> it's a big world out there
#979 [20:22] <Commodore> say that to my 463515 chunks
#980 [20:22] <Commodore> I wish I could tell it just to keep the original like 2k chunks around spawn, and the rest can be created new but
#981 [20:23] <Commodore> This wont give any explored water the aquatic update though, will it?
#982 [20:23] <mattym> Commodore, The --forceupgrade? No.
#983 [20:23] <Commodore> the mechanics would be the same, but i dont expect to find kelp
#984 [20:23] <Commodore> just checking
#985 [20:24] <Commodore> give it up for percent 17 woohoo
#986 [20:26] * SpedKid [webchat@cpe-76-93-149-101.san.res.rr.com] has joined #minecrafthelp
#987 [20:27] <SpedKid> Hello there, who can I talk to for migration help?
#988 [20:28] <Commodore> What do you need, specifically?
#989 [20:28] <SpedKid> I don't have the e-mail I used with my minecraft account originally
#990 [20:28] <SpedKid> so I don't know how to transfer it
#991 [20:28] <mattym> ??> SpedKid account/send-email
#992 [20:28] <Absol> SpedKid: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#993 [20:28] <Absol> SpedKid: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#994 [20:29] <SpedKid> Thats the problem, the account was gifted to me so I don't have the ability to ask the person who gifted it to me the transaction code
#995 [20:29] <mattym> SpedKid, So you were given a gift code?
#996 [20:29] <SpedKid> No, the account itself was given to me
#997 [20:30] <mattym> SpedKid, Then there is nothing you can do.
#998 [20:30] <CubeTheThird> SpedKid, you aren't the legal owner of the account. You'll have to get the person who gave it to you to contact Mojang about it
#999 [20:31] <SpedKid> I'm incapable of speaking with them
#1000 [20:31] <Commodore> It took me a few years to actually track down my purchase order. Actual years. I think mojang harvests peoples life force through their frustration.
#1001 [20:31] <CubeTheThird> that's the compromise you get when you have accounts that don't expire
#1002 [20:31] <CubeTheThird> granted their account system has come a long way too
#1003 [20:32] <SpedKid> But im incapable of changing my skin, hosting servers, and my minecon cape doesnt show up anymore either
#1004 [20:33] <CubeTheThird> SpedKid, sorry, but as you weren't the person who purchased the account, I doubt much can be done. You can still contact Mojang through the info sent above, but they will very likely ask for proof of purchase
#1005 [20:33] <SpedKid> And i'm pretty sure the e-mail used to set it up was terminated so that transaction ID is long gone
#1006 [20:33] <SpedKid> Yeah theres no way I can show that
#1007 [20:33] <Commodore> I can tell you already you wont get anywhere with mojang. They'll send you in circles.
#1008 [20:33] <SpedKid> My account is in limbo
#1009 [20:33] <SpedKid> Thats why I came here for support, I thought you guys could maybe have a golden answer to this problem
#1010 [20:34] <Commodore> Mine was too, forever. I dont actually remember how I ended up finding the purchase order.
#1011 [20:34] <mattym> SpedKid, The only answer is, you are not the actual owner of the account according to Mojang. So there is nothing you would be able to do.
#1012 [20:35] <SpedKid> What if I was the owner, but I still didnt have the transaction Id or the e-mail, there still wouldn't be a way.
#1013 [20:35] <Commodore> Try contacting skrill
#1014 [20:35] <Commodore> I think that's how I had to do it.
#1015 [20:35] <SpedKid> Skrill?
#1016 [20:35] <mattym> SpedKid, You would still need info related to the transaction
#1017 [20:35] <Commodore> I also didnt have the email, i think it was deleted. Skrill was the previous processor of minecraft purchases. Look through mojangs migration page to find out more about it
#1018 [20:35] <CubeTheThird> SpedKid, it's highly dependent on when the account was purchased
#1019 [20:35] <mattym> SpedKid, If you didnt make the purchase yourself, you would have no need to contact Skrill
#1020 [20:36] <CubeTheThird> Commodore, Mojang has actually gone through 3... or 4? payment systems
#1021 [20:36] <SpedKid> The only thing im sure of is that it was payed with through PayPal
#1022 [20:36] <SpedKid> and I got it when the game was in beta 1.8
#1023 [20:36] <Commodore> All i remember is that I talked to skrill, and they did eventually get me what I need. But then i knew for certain my account was purchased during that time frame.
#1024 [20:36] <SpedKid> but thats all I know of in terms of info when it was aquired
#1025 [20:37] <CubeTheThird> SpedKid, the payment info would be logged in the paypal account
#1026 [20:37] <Commodore> yea, should be in paypal history somewhere
#1027 [20:37] <SpedKid> I wish I had the ability to communicate with that person but its not possible
#1028 [20:37] <SpedKid> that sucks
#1029 [20:38] <Commodore> look again and see if you qualify for the skrill thing, they may be able to help you
#1030 [20:39] <CubeTheThird> I believe skrill would only have handled the payment if it was directly with credit card, not paypal
#1031 [20:39] <Commodore> you could be right.
#1032 [20:39] <mattym> Also you would need to contact them from the email used for the purchase.
#1033 [20:40] <SpedKid> What sucks even more is that the account is in limbo so it would be even harder to prove it since the email was terminated AND Im incapable of getting the ID
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#1035 [20:42] <SpedKid> @Commodore should I still try to contact that Skrill guy? how can I do so?
#1036 [20:44] <CubeTheThird> SpedKid, in what year was the account purchased?
#1037 [20:44] <Commodore> unfortunately cubethethird was right, spedkid, skrill only handled debit and credit purchases
#1038 [20:44] <CubeTheThird> ya that's what I thought
#1039 [20:44] <Commodore> https://help.mojang.com/customer/portal/articles/361380-what-is-a-transaction-id-
#1040 [20:44] <Commodore> doubt there's anything there that can help you at this point
#1041 [20:44] <Commodore> it does indeed sound like you're in limbo
#1042 [20:45] <Commodore> Godspeed, Spedkid
#1043 [20:45] <Commodore> anyways 44% and counting. cant wait to get this done and find out it doesnt work
#1044 [20:47] <CubeTheThird> hahaha
#1045 [20:47] <CubeTheThird> hopefully that won't be the case
#1046 [20:48] * SpedKid [webchat@cpe-76-93-149-101.san.res.rr.com] has joined #minecrafthelp
#1047 [20:48] <SpedKid> My computer crashed sorry, Im sure that it was made before 2011
#1048 [20:48] <SpedKid> That's the year that I got it as a gift
#1049 [20:49] <mattym> SpedKid, Unfortunately all your courses of action would require contact with the person that made it originally.
#1050 [20:49] <SpedKid> What would I need from that person exactly, if they had it at all? would the transaction ID be it?
#1051 [20:50] <Commodore> Yep
#1052 [20:50] <CubeTheThird> SpedKid, these types of things: transaction ID, method of payment (paypal in this case), else credit card used, date of purchase. Stuff like that
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#1055 [20:51] <QuietQwerty> Hi guys, I seem to be having trouble with the launcher. It is just a black screen, I can press open the links but not much else. I've tried reinstalling but its not working for me. Any ideas on whats wrong?
#1056 [20:52] <CubeTheThird> QuietQwerty, what OS are you using?
#1057 [20:52] <QuietQwerty> Windows 10, but I am using the java version of the game. Its worked for me previously with no issues but I haven't played in months
#1058 [20:53] <CubeTheThird> QuietQwerty, ok. Have you first tried uninstalling and reinstalling the launcher?
#1059 [20:53] <QuietQwerty> Yep, had no effect.
#1060 [20:53] <CubeTheThird> QuietQwerty, ok. Let's check your graphics drivers
#1061 [20:53] <CubeTheThird> ??> QuietQwerty win/dxdiag
#1062 [20:53] <Absol> QuietQwerty: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1063 [20:54] <QuietQwerty> Ok I'll write back once I've gone through the instructions. Thank you :)
#1064 [20:55] <Beruka> Hello. I seem to be having an issue trying to launch 1.13. I had this issue yesterday as well but updating my driver seemed to fix it for yesterday. Now I completely crash whenever I click more than 2 buttons in the game/load a world. Is there a possible fix for this?
#1065 [20:56] <Beruka> I'm reading over one of the crash reports, and it's giving me a core dump in the problem frame.
#1066 [20:57] <CubeTheThird> Beruka, copy the full report onto http://paste.ubuntu.com and give the URL here.
#1067 [20:57] <QuietQwerty> https://paste.ubuntu.com/p/xH9s7TbYK6/ Here is the text file :)
#1068 [20:57] <Beruka> https://paste.ubuntu.com/p/jQncdstbSc/ here is my error report.
#1069 [20:58] <CubeTheThird> Beruka, hmm looks like you might be able to use a driver update. One moment
#1070 [20:58] <CubeTheThird> Beruka, err sorry wrong person
#1071 [20:58] <SpedKid> Alright so I have more info on the date it was bought but apparently the PayPal account that it was bought on was shut down due to the person buying it being underage. So I think im literally just boned over at this point
#1072 [20:58] <CubeTheThird> QuietQwerty, looks like you could use a driver update. One moment
#1073 [20:59] <CubeTheThird> Beruka, were you trying to use Razer game capture software?
#1074 [20:59] <Beruka> Oh. Is that a problem? I always leave it on for games like TF2 or Overwatch and such.
#1075 [20:59] <Commodore> Cant trust Razer
#1076 [20:59] <CubeTheThird> Beruka, it's possible it's causing the crash
#1077 [21:00] <Beruka> Lemme try it with Razer disabled.
#1078 [21:00] <CubeTheThird> QuietQwerty, try download and install radeon software: https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#1079 [21:00] <Commodore> make sure to check task manager so that it's not still running in the background
#1080 [21:01] <QuietQwerty> CubeTheThird No problem, I updated my drivers only a couple weeks ago so I may have it already but I'll re-install if that's the case :)
#1081 [21:01] <Beruka> It works. It must've been Razer.
#1082 [21:01] <Beruka> Thank you.
#1083 [21:02] <CubeTheThird> QuietQwerty, well the ones you have are listed as being from last year
#1084 [21:02] <CubeTheThird> Beruka, oh awesome
#1085 [21:02] <Commodore> These guys are good
#1086 [21:03] <QuietQwerty> CubeTheThird I can't argue with that :L I done it through the device manager maybe I done it wrong or something downloading it now :)
#1087 [21:03] <CubeTheThird> QuietQwerty, device manager isn't generally very reliable at finding updates
#1088 [21:05] <QuietQwerty> CubeTheThird I guess you learn something new everyday. Its downloaded and installing. Once its done I'll try again and let you know if it works. Thanks for the help :)
#1089 [21:06] <CubeTheThird> sure thing~
#1090 [21:06] <SpedKid> This question is just out of curiosity, but I have one of those blue minecon capes with the golden pick on my account. It stopped working recently and I have the capes enabled in my settings, is it because my account is legacy?
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#1092 [21:08] <CubeTheThird> SpedKid, there was recently an exploit that was resolved, which had to do with changing peoples capes. As a result, the setting for many users was reset
#1093 [21:08] <SpedKid> And its physically impossible for me to turn it back on, thats great...
#1094 [21:10] <Commodore> spedkid this must be a disappointing day for you
#1095 [21:11] <SpedKid> Yep it really is. I thought that maybe I could somehow get my account out of limbo but everything that can do so is not available
#1096 [21:11] <SpedKid> I cant even change my skin from a cringy enderman skin I used in middleschool
#1097 [21:12] <Commodore> i'd send an email to paypal explaining your situation and what you know, they might ask for more details and do your best to explain and give what you know
#1098 [21:12] <Commodore> worth a try, i think
#1099 [21:12] <Commodore> worked for me with skrill, but i wasnt in as deep as you are
#1100 [21:13] <SpedKid> The thing is the PayPal was made with a person when they were underage, and all of those accounts got terminated, so even if they did contact PayPal I doubt they would re-open the account.
#1101 [21:14] <Commodore> Maybe not, but they might still have the transaction ID
#1102 [21:14] * helpplz [webchat@c-98-219-66-37.hsd1.fl.comcast.net] has joined #minecrafthelp
#1103 [21:14] <helpplz> can someone help me
#1104 [21:15] <CubeTheThird> helpplz, with?
#1105 [21:15] <Commodore> Depends, what do you need?
#1106 [21:15] <SpedKid> It all depends if the person who bought it for me originally wants to carry through with that which I cant be for sure
#1107 [21:15] <helpplz> im trying to luanch the new update but every time i do it just keeps stop responding on every update i chose
#1108 [21:15] <helpplz> launch*
#1109 [21:16] <helpplz> like ive tried uninstalling my java and all that but it still keeps happening
#1110 [21:16] <CubeTheThird> helpplz, do you have Discord running?
#1111 [21:17] <helpplz> not on the tool bar but when i click the up arrow on the right bottom of my screan i see a discored icon
#1112 [21:18] <Commodore> get rid of it
#1113 [21:18] <helpplz> should i click the quit discord thing
#1114 [21:18] <helpplz> ok did it
#1115 [21:18] <Commodore> Absolutely. Desktop discord hates minecraft
#1116 [21:18] <Commodore> Browser forest is fine
#1117 [21:19] <helpplz> so now if i start my minecraft should it work
#1118 [21:19] <Commodore> lmao, i mean discord
#1119 [21:19] <Commodore> try it, if not we look for an alternative solution
#1120 [21:20] <helpplz> omg your a champ thx so much been looking for hours trying to fix it this new update looked cool thx so much have an awesome day
#1121 [21:20] <Commodore> ye man have fun
#1122 [21:20] <CubeTheThird> helpplz, just to let you know, it's just discord's overlay that's the issue
#1123 [21:20] * helpplz [webchat@c-98-219-66-37.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#1124 [21:20] <CubeTheThird> or leave...
#1125 [21:21] <Commodore> nah dude, it's discord in general
#1126 [21:21] <Commodore> cant trust it
#1127 [21:21] <Commodore> 88%
#1128 [21:23] <SpedKid> Would it be better just to buy a new account or try to see if I can make this work, I just really dont wanna lose a Minecon cape
#1129 [21:24] <Commodore> I'm honestly not sure how the minecon cape would work moving between accounts like that
#1130 [21:24] <CubeTheThird> SpedKid, all I'll say is that your odds of getting that are very low, particularly since you weren't the person who bought the account
#1131 [21:25] <SpedKid> Commodore I dont think that it would work since I had to link it to my account originally
#1132 [21:25] <SpedKid> with that code they give you in the e-mail
#1133 [21:26] * QuietQwerty [webchat@109.255.133.170] has joined #minecrafthelp
#1134 [21:27] <QuietQwerty> CubeTheThird Sorry had to restart my laptop. The game is working now. Thanks again for your help :)
#1135 [21:28] <CubeTheThird> QuietQwerty, awesome!!
#1136 [21:31] <Commodore> you bois ready to see if i can play on my server?
#1137 [21:32] <Commodore> hey CubeTheThird mattym
#1138 [21:32] <Commodore> you guys have a patreon? lmao
#1139 [21:32] <Commodore> thanks for the help.
#1140 [21:32] <Commodore> seems to be working. if there's another error, i'll be back
#1141 [21:32] <CubeTheThird> Commodore, haha no. Glad it works though :p
#1142 [21:34] * stuv [webchat@c-73-28-139-211.hsd1.fl.comcast.net] has joined #minecrafthelp
#1143 [21:34] <stuv> hello, my friend port forwarded a server and every time we try and join it says "connection lost disconnected", is there anything we can do?
#1144 [21:35] <CubeTheThird> stuv, what's the server address?
#1145 [21:37] <CubeTheThird> stuv, you can ignore that message. One moment
#1146 [21:38] <CubeTheThird> stuv, hmm looks like there are indeed connection issues with the server. It would probably be easiest if your friend joined so we can try to correct the issue
#1147 [21:39] <stuv> is there anything i can tell him to do? hes not home right now
#1148 [21:40] <CubeTheThird> stuv, I mean it could be anything from not having forwarded the port to the right address, to an anti-virus or firewall program blocking the server
#1149 [21:41] <stuv> ah ok
#1150 [21:43] <stuv> well thanks for your help ill tell him to join the chat later!
#1151 [21:45] <SpedKid> BTW Thank you guys for helping even though situation can't be helped
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#1157 [22:34] <spider_fluff> When I launch the game, it always results in the window "not responding". I'm confused because it has launched before but now it won't after the recent update.
#1158 [22:35] <spider_fluff> my DxDiag link ---> https://paste.ubuntu.com/p/jmXwnRrqvB/
#1159 [23:17] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#1160 [23:18] <BatSniper404> Hi.. MC 1.13 keeps crashing for me.. I have completely wiped my .minecraft folder and reinstalled MC but it seems to be crashing out of the blue..
#1161 [23:18] <BatSniper404> I have the crash report
#1162 [23:19] <BatSniper404> Hello
#1163 [23:27] * braetz [webchat@229-84-181-166.mobile.uscc.net] has joined #minecrafthelp
#1164 [23:27] <braetz> my shit not downloading 1.13
#1165 [23:27] <Absol> braetz: Please keep it civil
#1166 [23:28] <braetz> my 1.13 is not downloading
#1167 [23:28] <BatSniper404> hellohello
#1168 [23:28] * braetz [webchat@229-84-181-166.mobile.uscc.net] has quit. (Client Quit)
#1169 [23:28] <BatSniper404> People
#1170 [23:28] <BatSniper404> at last
#1171 [23:28] <BatSniper404> So can anyone help me?
#1172 [23:37] * Webchat_50933 [webchat@172-221-011-092.dhcp.chtrptr.net] has joined #minecrafthelp
#1173 [23:38] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#1174 [23:38] <BatSniper404> Hi its me again
#1175 [23:38] <Webchat_50933> why is realms kicking out players every couple of minutes after logging in?
#1176 [23:38] <BatSniper404> I had a technical issue on my end and was forced to reload the web page
#1177 [23:39] <BatSniper404> my problem was:
#1178 [23:39] <BatSniper404> MC 1.13 keeps crashing.. I have does a full wipe of my .minecraft folder and re-downloaded the game yet it still crashed out of the blue.. i have the crash log
#1179 [23:40] <Webchat_50933> each time each player was kicked it would say disconnected or forcibly kicked or forced out by host. whats going on?
#1180 [23:40] <Webchat_50933> each time each player was kicked it would say disconnected or forcibly kicked or forced out by host. whats going on?
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#1182 [23:48] <Webchat_50933> why is the realms server kicking out our players after a couple of mins of joining the realm?? each time it says disconnected or forcibly removed by host or forcible kicked? whats going on with the realms?
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#1184 [23:53] * Halp [webchat@172.58.86.152] has joined #minecrafthelp
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#1186 [23:54] <Halp> Whenever I try to play minecraft I press the 'play' button and the 'Mojang' screen pops up. But then It crashes. #minecrafthelp