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#6 [00:58] * cadbane298 [webchat@ip68-2-52-4.ph.ph.cox.net] has joined #minecrafthelp
#7 [00:59] <cadbane298> So I am trying to log into my minecraft account, the email that it was last associated with has been terminated and it told me email change request denied
#8 [01:01] <cadbane298> uh
#9 [01:04] <cadbane298> anyone?
#10 [01:10] <cadbane298> what is happening
#11 [01:13] * mangotarts [webchat@c-73-123-56-193.hsd1.ma.comcast.net] has joined #minecrafthelp
#12 [01:14] <mangotarts> hi, im having trouble with launching my game. its saying "failed to download file. akka-actor_2.11-2.3.3.jar" can someone help ?
#13 [01:17] * JULESTNT [webchat@178-117-113-54.access.telenet.be] has joined #minecrafthelp
#14 [01:19] <JULESTNT> Hi, Minecraft crashes in startup: MAC 10.10.5, JAVA 8, Latest version of mindecraft. HELP
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#16 [01:40] * Tyler0 [webchat@host109-158-225-64.range109-158.btcentralplus.com] has joined #minecrafthelp
#17 [01:41] <Tyler0> hello how can i get help with recover the email use to my minecraft account in order to migrate it?
#18 [01:53] * tyler7 [webchat@host109-158-225-64.range109-158.btcentralplus.com] has joined #minecrafthelp
#19 [01:53] <tyler7> anyone free to help me???
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#23 [02:46] * Keewz [webchat@ip68-102-4-105.ks.ok.cox.net] has joined #minecrafthelp
#24 [02:46] <Keewz> my mincraft says that it is unable to save dowload
#25 [02:51] * Werejo7 [webchat@177.247.212.52] has joined #minecrafthelp
#26 [02:51] <Werejo7> hola
#27 [02:51] <Werejo7> hello
#28 [02:52] * Werejo7 [webchat@177.247.212.52] has quit. (Client Quit)
#29 [03:06] * Frisk [~piotrex43@79.163.250.182.ipv4.supernova.orange.pl] has joined #minecrafthelp
#30 [03:06] * qvigon [webchat@78.81.204.155] has joined #minecrafthelp
#31 [03:10] <qvigon> Failed to connect to the server
#32 [03:13] <qvigon> the authentication servers are currently down for maintenance.
#33 [03:14] <qvigon> #minecrafthelp
#34 [03:20] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#35 [03:47] * mai5 [webchat@softbank126108169018.bbtec.net] has joined #minecrafthelp
#36 [03:48] <mai5> i want refund
#37 [03:48] <mai5> please
#38 [03:48] <Andrio> mai5, why?
#39 [04:01] * Momo_The_Fish [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#40 [04:02] <Momo_The_Fish> hello
#41 [04:02] <Momo_The_Fish> I have a problem
#42 [04:03] <Momo_The_Fish> is there someone there who can help me
#43 [04:03] <Momo_The_Fish> :|
#44 [04:04] <Andrio> ??> Momo_The_Fish ask
#45 [04:04] <Absol> Momo_The_Fish: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#46 [04:04] <Absol> Momo_The_Fish: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#47 [04:04] <Momo_The_Fish> okay
#48 [04:05] <Momo_The_Fish> so when i run minecraft from the launcher it says Java Platform SE is not responding
#49 [04:05] <Momo_The_Fish> I just got it yesterday
#50 [04:06] <Momo_The_Fish> :(
#51 [04:07] <Momo_The_Fish> when i run minecraft from the launcher it says Java Platform SE is not responding
#52 [04:07] <Andrio> ??> Momo_The_Fish tools/HJT
#53 [04:07] <Absol> Momo_The_Fish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#54 [04:07] <Absol> Momo_The_Fish: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#55 [04:07] <Momo_The_Fish> how do i do that
#56 [04:08] <Momo_The_Fish> never mind
#57 [04:09] <Momo_The_Fish> is their a voice chat i can use with someone?
#58 [04:09] <Momo_The_Fish> :?
#59 [04:11] <Momo_The_Fish> >:(
#60 [04:11] <Momo_The_Fish> >>>>>>>>>>>>>:(
#61 [04:12] <Andrio> There is not.
#62 [04:12] <Momo_The_Fish> oh
#63 [04:12] <Momo_The_Fish> what should i do
#64 [04:12] <Momo_The_Fish> i ran it as an administrator but how do i do a system scan
#65 [04:13] <Momo_The_Fish> I just want to play Minecraft :(
#66 [04:14] <Momo_The_Fish> :_(
#67 [04:17] <Andrio> Momo_The_Fish, click what Absol told you do
#68 [04:17] <Andrio> to*
#69 [04:17] <Momo_The_Fish> but how do i run the system scan
#70 [04:18] <Momo_The_Fish> >:(
#71 [04:18] <Momo_The_Fish> >:(
#72 [04:18] * Momo_The_Fish [webchat@05464288.skybroadband.com] has left #minecrafthelp
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#75 [04:41] * zapere [webchat@cpe-70-95-35-99.san.res.rr.com] has joined #minecrafthelp
#76 [04:41] <zapere> im not able to log into my account
#77 [04:42] * zapere [webchat@cpe-70-95-35-99.san.res.rr.com] has quit. (Client Quit)
#78 [04:49] * Hads [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#79 [04:49] <Hads> Hello
#80 [04:49] <Hads> I have recently purchased Minecraft Java
#81 [04:49] <Hads> and am having a problem
#82 [04:49] <Hads> is their a pastebin where i can show you a diagnostics
#83 [04:51] <Andrio> ??> Hads paste
#84 [04:51] <Absol> Hads: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#93 [05:14] <Maria> What am I supposed to do when I try to reset my password but it says "Error: too many reset attempts" or something like that?
#94 [05:51] * Frozedd [webchat@ip-217-103-209-110.ip.prioritytelecom.net] has joined #minecrafthelp
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#96 [06:15] * _NICOLAS_2002 [webchat@ip.46.229.87.121.telemar.it] has joined #minecrafthelp
#97 [06:17] <_NICOLAS_2002> hello, yesterday i open minecraft release 1.13 and when i open the advancement it tell me that there's nothing, is my problem or minecraft 1.13 doesn't have advancement?
#98 [06:18] <Andrio> _NICOLAS_2002, you have to complete the first advancement in each page before they'll appear.
#99 [06:18] <Andrio> Though the first ones are something simple, like 'obtain a crafting table'.
#100 [06:18] <_NICOLAS_2002> so wait i try
#101 [06:20] <_NICOLAS_2002> yes it works thank so much
#102 [06:20] <Andrio> no problem.
#103 [06:20] * _NICOLAS_2002 [webchat@ip.46.229.87.121.telemar.it] has quit. (Client Quit)
#104 [06:34] * SPLLAT [webchat@116.75.2.226] has joined #minecrafthelp
#105 [06:35] <SPLLAT> Minecraft always says not responding and closes with error "JAVA SE not responding"
#106 [06:42] * DerUltimative [webchat@p57A09432.dip0.t-ipconnect.de] has joined #minecrafthelp
#107 [06:42] <DerUltimative> Hello?
#108 [06:42] <DerUltimative> HELLO?
#109 [06:43] <DerUltimative> Please Help me!
#110 [06:44] <Andrio> ??> SPLLAT tools/HJT
#111 [06:44] <Absol> SPLLAT: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [06:44] <Andrio> ??> DerUltimative ask
#113 [06:44] <Absol> SPLLAT: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#114 [06:44] <Absol> DerUltimative: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#115 [06:44] <Absol> DerUltimative: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#116 [06:45] <DerUltimative> I need help
#117 [06:46] <DerUltimative> ICH BRAUCHE HILFE VERDAMTNOCHMAL!
#118 [06:46] * DerUltimative [webchat@p57A09432.dip0.t-ipconnect.de] has quit. (Client Quit)
#119 [07:33] * HellisAH [webchat@81-227-17-179-no168.bredband.skanova.com] has joined #minecrafthelp
#120 [07:36] * CMDR_Tvis [webchat@b-internet.95.191.219.91.nsk.sibirtelecom.ru] has joined #minecrafthelp
#121 [07:37] <CMDR_Tvis> help me! i can't join online-mode servers. it returns "failed to login: the authentication servers are currently down for maintance but they're ok. what should i turn off?
#122 [07:38] <CMDR_Tvis> i use dr.web's firewall
#123 [07:40] <CMDR_Tvis> :(
#124 [07:41] <HellisAH> The game crashed whilst initializing game
#125 [07:41] <HellisAH> Error: java.lang.OutOfMemoryError: Java heap space
#126 [07:42] <CMDR_Tvis> HellisAH did you allocate custom quantity of RAM?
#127 [07:42] <HellisAH> I think I tried
#128 [07:44] <CMDR_Tvis> HellisAH does game crash even with default jvm arguments?
#129 [07:44] <HellisAH> yes
#130 [07:45] <CMDR_Tvis> HellisAH how much free RAM do you have?
#131 [07:45] <HellisAH> idk
#132 [07:46] <CMDR_Tvis> open task manager
#133 [07:55] * HellisAH [webchat@81-227-17-179-no168.bredband.skanova.com] has quit. (Quit: webchat.esper.net)
#134 [08:10] * thelounge73 [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#135 [08:10] * thelounge73 is now known as INeedHelp
#136 [08:11] <INeedHelp> Can somebody please help me
#137 [08:12] <INeedHelp> it says dont wait for someone to help me so can somebody hurry up
#138 [08:12] <INeedHelp> it says dont wait for someone to help me so can somebody hurry up
#139 [08:13] * Andrio [Andrio@questers-rest.andriocelos.ml] has left #minecrafthelp
#140 [08:13] * Andrio [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#141 [08:13] <Andrio> ??> INeedHelp ask
#142 [08:13] <Absol> INeedHelp: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#143 [08:13] <Absol> INeedHelp: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#144 [08:14] <INeedHelp> it says Java Platform SE is unresponsive
#145 [08:15] <Andrio> ??> INeedHelp tools/HJT
#146 [08:15] <Absol> INeedHelp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#147 [08:15] <Absol> INeedHelp: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#148 [08:16] <INeedHelp> do i need to close roblox?
#149 [08:17] * Webchat_46601 [webchat@78-73-115-98-no162.tbcn.telia.com] has joined #minecrafthelp
#150 [08:17] <Webchat_46601> cant save the dowlownd
#151 [08:19] <INeedHelp> How do i save the Ubantu?
#152 [08:19] <INeedHelp> also Webchat_46601 have you uninstalled winZip
#153 [08:20] <Andrio> ??> INeedHelp paste
#154 [08:20] <Absol> INeedHelp: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#155 [08:20] <INeedHelp> https://paste.ubuntu.com/p/n7vQVrtXpv/
#156 [08:21] <Andrio> ??> INeedHelp AV/McAfee
#157 [08:21] <Absol> INeedHelp: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#158 [08:21] <Absol> INeedHelp: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#159 [08:22] <Andrio> INeedHelp, consider removing the McAfee products.
#160 [08:22] <INeedHelp> :| I brought £50 worth of McAfee from Tesco
#161 [08:24] <INeedHelp> yes
#162 [08:26] <Andrio> mm..
#163 [08:26] * AwesomeCookie [webchat@x4db162af.dyn.telefonica.de] has joined #minecrafthelp
#164 [08:28] <AwesomeCookie> I cant log into my minecraft anymore, i have to get an adults permission even though im over 13
#165 [08:28] * INeedHelp [webchat@05464288.skybroadband.com] has quit. (Quit: webchat.esper.net)
#166 [08:29] * test [webchat@pool-96-250-75-48.nycmny.fios.verizon.net] has joined #minecrafthelp
#167 [08:29] * test [webchat@pool-96-250-75-48.nycmny.fios.verizon.net] has quit. (Client Quit)
#168 [08:32] <mattym> !message If you are using the Discord app, and having trouble running Minecraft. Disable the Overlay feature in Discord, then restart Minecraft.
#169 [08:35] * lol768 [lol768@galaxy.liefland.net] has joined #minecrafthelp
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#172 [08:56] * JUST_GODDAM_HELP_ME [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#173 [08:57] * tyteen4a03 kicked JUST_GODDAM_HELP_ME from #minecrafthelp (Reason: UST_GODDAM_HELP_ME :JUST_GODDAM_BE_PATIENT)
#174 [08:57] * hello [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#175 [08:58] <hello> Absol I have uninstalled all of my antivirus protectios. now what?
#176 [08:59] <hello> over years i have been waiting to play minecraft and when my mum finally brought it, it doesnt even work
#177 [08:59] <hello> 6 years
#178 [09:00] <hello> fuck it
#179 [09:00] <Absol> hello: Please keep it civil
#180 [09:00] <Absol> hello: Please keep it civil
#181 [09:00] * hello [webchat@05464288.skybroadband.com] has left #minecrafthelp
#182 [09:09] * stampycatfan114 [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#183 [09:10] <stampycatfan114> i joynd hypicsle and when i go in game it saying please go onto minecraft.net to do a migrasion
#184 [09:11] <Andrio> stampycatfan114, you can migrate your account at https://account.mojang.com/migrate
#185 [09:11] <stampycatfan114> fank u
#186 [09:11] * stampycatfan114 [webchat@05464288.skybroadband.com] has quit. (Client Quit)
#187 [09:11] <mattym> !ban stampycatfan114 You were warned enough.
#188 [09:15] <Andrio> :o
#189 [09:16] <tyteen4a03> mattym: too late
#190 [09:16] <tyteen4a03> mattym: also, I'm not sure why the ban
#191 [09:17] <mattym> tyteen4a03, It was the same person you kicked. Same person that triggered absols warnings a few times
#192 [09:17] * Jack_Phillis [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#193 [09:17] <tyteen4a03> I've not kicked anybody
#194 [09:17] <tyteen4a03> oh
#195 [09:18] <Jack_Phillis> hi
#196 [09:18] <tyteen4a03> mattym: /me shrugs
#197 [09:18] <Andrio> Once?
#198 [09:18] <tyteen4a03> Andrio: had to look at IP
#199 [09:18] <Jack_Phillis> I have a problem
#200 [09:18] <tyteen4a03> Jack_Phillis: yea?
#201 [09:18] <Andrio> mm..
#202 [09:19] <Jack_Phillis> i go to minecraft and it says Java platforms unresponsive
#203 [09:20] <Jack_Phillis> wat shuld i do
#204 [09:21] <tyteen4a03> ??> Jack_Phillis tools/hjt
#205 [09:21] <Absol> Jack_Phillis: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#206 [09:21] <Absol> Jack_Phillis: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#207 [09:21] <Jack_Phillis> it is minecraft 1,13
#208 [09:21] <Jack_Phillis> i done that and it says to uninstall McAfee so i dun that but its still not loading
#209 [09:22] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#210 [09:22] <Andrio> Jack_Phillis, did you turn off the Discord overlay?
#211 [09:22] <Jack_Phillis> yes and i uninstaled it
#212 [09:22] <Jack_Phillis> brb
#213 [09:24] <Jack_Phillis> im baaaaaaaaaaaaaack
#214 [09:25] <Jack_Phillis> so wat shud i do
#215 [09:25] <Andrio> Jack_Phillis, follow what Absol told you
#216 [09:25] <Jack_Phillis> i did
#217 [09:25] <Jack_Phillis> and she said to uninstall McAfee
#218 [09:25] <Jack_Phillis> so i did
#219 [09:25] <Jack_Phillis> but its still not working
#220 [09:25] <Jack_Phillis> I can show you the link again if you want
#221 [09:26] <Andrio> Jack_Phillis, we're asking for a new HijackThis report
#222 [09:26] <Jack_Phillis> oh ok
#223 [09:27] * Jack_Phillis [webchat@05464288.skybroadband.com] has quit. (Quit: webchat.esper.net)
#224 [09:28] * Jack_Phillis [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#225 [09:28] <Jack_Phillis> https://paste.ubuntu.com/p/bkwgpdVVmM/
#226 [09:28] <Jack_Phillis> there you og
#227 [09:28] <Jack_Phillis> go*
#228 [09:29] <Jack_Phillis> :?
#229 [09:30] <Andrio> Jack_Phillis, remove PremierOpinion:
#230 [09:30] <Andrio> ??> Jack_Phillis AV/ADWCleaner
#231 [09:30] <Absol> Jack_Phillis: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#232 [09:30] <Absol> Jack_Phillis: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#233 [09:31] <Jack_Phillis> so do i remove premier or download adwcleaner
#234 [09:32] <Jack_Phillis> and why are all of these apps trying to stop me from playing minecraft
#235 [09:32] <Jack_Phillis> gtg
#236 [09:33] <Andrio> Jack_Phillis, remove PremierOpinion by using ADWCleaner.
#237 [09:42] * traktorrr [webchat@cl084016105117.unet.cz] has joined #minecrafthelp
#238 [09:43] <traktorrr> Hello, i have this problem: I can fullscreen minecraft but its only like 3/4 of screen. https://imgur.com/a/qInWkBE
#239 [09:44] <tyteen4a03> ??> traktorrr win/dxdiag
#240 [09:45] <Absol> traktorrr: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#241 [09:45] * traktorrr [webchat@cl084016105117.unet.cz] has quit. (Client Quit)
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#247 [10:01] * thelounge59 [webchat@c-98-212-93-243.hsd1.il.comcast.net] has joined #minecrafthelp
#248 [10:07] <thelounge59> whenever I try to launch my game crashes with exit code -1073741819 no matter what I try.
#249 [10:07] <mattym> ??> thelounge59 win/dxdiag
#250 [10:07] <Absol> thelounge59: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#259 [10:39] * Webchat_04004 [webchat@dhcp-209-159-219-22.bhfc.net] has joined #minecrafthelp
#260 [10:41] <Webchat_04004> Hi we are trying to play the latest release it just says error
#261 [10:42] <Jack_Phillis> Webchat_04004 do you have discord?
#262 [10:43] <Webchat_04004> i have no idea
#263 [10:43] <Jack_Phillis> It is an app
#264 [10:43] <Webchat_04004> ok, no
#265 [10:43] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 198 seconds)
#266 [10:43] <Jack_Phillis> how long have you had minecraft
#267 [10:43] <tyteen4a03> Webchat_04004: what kind of error are you getting? Do you get a crash message>
#268 [10:44] <Jack_Phillis> yes
#269 [10:44] <Jack_Phillis> that is what im getting
#270 [10:44] <Jack_Phillis> https://paste.ubuntu.com/p/bkwgpdVVmM/
#271 [10:44] <Webchat_04004> it just says error unable to save download flop4.ogg
#272 [10:44] <tyteen4a03> ??> Webchat_04004 tools/hjt
#273 [10:44] <Absol> Webchat_04004: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#274 [10:44] <Absol> Webchat_04004: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#275 [10:44] <tyteen4a03> ??> Jack_Phillis av/adwcleaner
#276 [10:44] <Absol> Jack_Phillis: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#277 [10:44] <Absol> Jack_Phillis: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#278 [10:44] <Jack_Phillis> ok
#279 [10:45] <Jack_Phillis> how do i sign up to become a volounteer
#280 [10:45] <tyteen4a03> Jack_Phillis: you don't
#281 [10:45] <Jack_Phillis> ?
#282 [10:46] <tyteen4a03> Jack_Phillis: the age requirement is 16
#283 [10:46] <Jack_Phillis> :|
#284 [10:46] * thelounge59 [webchat@c-98-212-93-243.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#285 [10:46] <Jack_Phillis> ok then
#286 [10:46] * Webchat_04004 [webchat@dhcp-209-159-219-22.bhfc.net] has quit. (Quit: webchat.esper.net)
#287 [10:46] <Jack_Phillis> adwcleaner is downloading
#288 [10:48] <Jack_Phillis> tyteen4a03 do you have minecraft java?
#289 [10:48] <tyteen4a03> Jack_Phillis: yes
#290 [10:48] <Jack_Phillis> wanna become friends on it?
#291 [10:48] <Jack_Phillis> i have never played before
#292 [10:49] <Jack_Phillis> you can say no i wont mind
#293 [10:49] <tyteen4a03> Jack_Phillis: no thanks
#294 [10:49] <Jack_Phillis> ok then
#295 [10:50] <Jack_Phillis> it scanned do i click clean and repair?
#296 [10:50] <tyteen4a03> Jack_Phillis: yes
#297 [10:50] <Jack_Phillis> k
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#301 [10:58] * Jack_Phillis [webchat@05464288.skybroadband.com] has joined #minecrafthelp
#302 [10:58] <Jack_Phillis> Thank you so much for helping me
#303 [10:58] <tyteen4a03> Jack_Phillis: np
#304 [10:59] <Jack_Phillis> its not responding again
#305 [10:59] <Jack_Phillis> shoud i run the thing everytime before playing?
#306 [11:00] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has quit. (Ping timeout: 186 seconds)
#307 [11:01] <Jack_Phillis> NVM ITS WORKING :)
#308 [11:02] * Jack_Phillis [webchat@05464288.skybroadband.com] has quit. (Client Quit)
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#311 [11:17] * Ben is now known as Guest86151
#312 [11:17] <Guest86151> Hi
#313 [11:18] <tyteen4a03> hi Guest86151
#314 [11:19] <Guest86151> Microsoft just sent me here
#315 [11:19] <tyteen4a03> Guest86151: yes?
#316 [11:20] <Guest86151> And I'm trying to join a group on Xbox live
#317 [11:22] <Guest86151> So that I can join some cool people and build stuff btw I'm 13
#318 [11:23] * Starlord7893 [webchat@027.fttbsatra1.gavlenet.com] has quit. (Quit: webchat.esper.net)
#319 [11:23] <tyteen4a03> Guest86151: why did Microsoft send you here?
#320 [11:24] <Guest86151> I'm still in contact with Microsoft
#321 [11:25] <tyteen4a03> Guest86151: Xbox live is xbox support
#322 [11:26] <tyteen4a03> we only deal with Java edition queries here
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#324 [11:29] * Nefast777 [webchat@80.12.34.62] has joined #minecrafthelp
#325 [11:30] <Guest86151> Sorry but I can't join a group and Xbox support toled me to go here
#326 [11:30] <Nefast777> Hi, I have a problem with my minecraft, he crash at launch with code: 805306369
#327 [11:30] <tyteen4a03> Guest86151: you mean you get an error message / crash?
#328 [11:31] <tyteen4a03> ??> Nefast777 tools/hjt
#329 [11:31] <Absol> Nefast777: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [11:31] <Absol> Nefast777: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [11:31] <Nefast777> oke
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#334 [11:38] <Nefast777> https://paste.ubuntu.com/p/Dph7xyVh5G/
#335 [11:39] <Nefast777> log of my launcher
#336 [11:39] <Nefast777> a
#337 [11:41] * Nefast777 [webchat@80.12.34.62] has quit. (Client Quit)
#338 [11:43] * Webchat_11967 [webchat@c-174-48-146-45.hsd1.fl.comcast.net] has joined #minecrafthelp
#339 [11:52] <Webchat_11967> Hello, for the past few days, every time I launch the game it will freeze on the Mojang screen and stop responding. I can get around this by uninstalling/reinstalling the .minecraft folder for the version I'm using (1.13). However, once I get past the Mojang screen to the main menu and try to create a new world, the game will freeze on dirt-backgro
#340 [11:52] <Webchat_11967> und creating world screen, and will stop responding. I've switched between versions 1.12.2 and 1.13, and both have the same issue for me, which led to me uninstalling/reinstalling the launcher as well as the .minecraft folder. This resulted the exact same way. (Note: this problem started about 3 days ago without warning, before that the game was ru
#341 [11:52] <Webchat_11967> nning normally).
#342 [11:53] <tyteen4a03> ??> Webchat_11967 tools/hjt
#343 [11:53] <Absol> Webchat_11967: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#344 [11:53] <Absol> Webchat_11967: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#345 [11:56] <Webchat_11967> Where do I click "Do a system scan and save a log file"
#346 [11:56] <tyteen4a03> Webchat_11967: have you downloaded hijackthis?
#347 [11:59] * EriktheEnder [webchat@d199-74-172-81.try.wideopenwest.com] has joined #minecrafthelp
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#349 [12:25] * Fabianrb2002 [webchat@181.65.96.208] has joined #minecrafthelp
#350 [12:26] <Fabianrb2002> It didnt work
#351 [12:26] <Odysseius> Fabianrb2002, What didn't work?
#352 [12:26] <Fabianrb2002> I cant download minecraft 1.9
#353 [12:26] <Odysseius> Fabianrb2002, Can you download 1.13?
#354 [12:26] <Fabianrb2002> Yes
#355 [12:26] <Fabianrb2002> But not 1.9
#356 [12:27] <Fabianrb2002> And 1.10
#357 [12:27] <Odysseius> Fabianrb2002, It's the latest stable version, we recommend to use that
#358 [12:27] <Odysseius> Fabianrb2002, Anyway, what error message do you get when trying to download those versions?
#359 [12:27] <Fabianrb2002> Wait
#360 [12:27] <Fabianrb2002> It worked lol
#361 [12:28] <Fabianrb2002> And i did nothing but before it was telling me Z.ca can´t be downloaded or some like that
#362 [12:28] <Odysseius> Fabianrb2002, Do you have Bytefence installed?
#363 [12:28] <Fabianrb2002> Yes
#364 [12:28] <Odysseius> Fabianrb2002, It's Malware, remove it.
#365 [12:29] <Fabianrb2002> Okay, thank you!
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#376 [13:00] <Austin2_0> I am trying to play on multiplayer with another computer connected to the same network but when I try to join it only says, that its connecting to server and then it says the connection has timed out.
#377 [13:02] <Odysseius> Austin2_0, What is the exact error message?
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#384 [13:59] * vemundd [webchat@73.51-174-101.customer.lyse.net] has joined #minecrafthelp
#385 [14:00] <vemundd> My minecraft always crashes on launch. I have tried everything in the FAQ, but nothing has helped. I have disbled Geforce experience overlay and discord overlay. Still doesent help. Anyone got a fix for this? thanks
#386 [14:01] * e_l1997 [~quassel@193.19.146.39] has joined #minecrafthelp
#387 [14:05] * leoneedspienow [webchat@104.235.240.138] has joined #minecrafthelp
#388 [14:05] <leoneedspienow> Hi
#389 [14:06] * leoneedspienow [webchat@104.235.240.138] has quit. (Client Quit)
#390 [14:16] * Webchat_87924 [webchat@p54896979.dip0.t-ipconnect.de] has joined #minecrafthelp
#391 [14:16] <Webchat_87924> i have a problem with my notebook : GLFW error 65542
#392 [14:17] <Webchat_87924> can you help me with this ?
#393 [14:17] <vemundd> My minecraft always crashes on launch. I have tried everything in the FAQ, but nothing has helped. I have disbled Geforce experience overlay and discord overlay. Still doesent help. Anyone got a fix for this? thanks
#394 [14:18] <Odysseius> ??> Webchat_87924 win/dxdiag
#395 [14:18] <Absol> Webchat_87924: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#396 [14:18] <Odysseius> ??> vemundd launcher/log
#397 [14:18] <Absol> vemundd: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#398 [14:18] <Odysseius> vemundd, Please copy it after the game has crashed.
#399 [14:20] <vemundd> https://paste.ubuntu.com/p/j2sPMqbHfb/
#400 [14:21] <Odysseius> ??> vemundd launcher/log-txt
#401 [14:21] <Absol> vemundd: We need to see your full launcher log, which is created in the game directory.
#402 [14:21] <Absol> vemundd: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#403 [14:23] <vemundd> https://paste.ubuntu.com/p/XdmtVf6TN7/
#404 [14:23] * Eror [webchat@p54896979.dip0.t-ipconnect.de] has joined #minecrafthelp
#405 [14:23] <Eror> https://paste.ubuntu.com/p/Cb36Qt6ffF/
#406 [14:24] <Eror> problem with that can you help?
#407 [14:25] <Odysseius> Eror, Your system is too old to run Minecraft. You will have to upgrade your hardware for the game to run.
#408 [14:25] <Eror> okey thanks :)
#409 [14:25] * Eror [webchat@p54896979.dip0.t-ipconnect.de] has quit. (Client Quit)
#410 [14:25] <vemundd> I gotta go now, I will be back in a bit
#411 [14:28] * colaxx [webchat@host72-205-dynamic.53-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#412 [14:30] <colaxx> My minecraft server (original minecraft) with Hamachi, closes itself every 15-20 minutes without any reason.
#413 [14:31] <Odysseius> colaxx, Does it work without using Hamachi? It is not supported by us.
#414 [14:31] * colaxx [webchat@host72-205-dynamic.53-79-r.retail.telecomitalia.it] has quit. (Client Quit)
#415 [14:36] * Eror [webchat@p54896979.dip0.t-ipconnect.de] has joined #minecrafthelp
#416 [14:36] <Eror> what a hardware i need for minecraft
#417 [14:36] <Eror> ?
#418 [14:36] <Odysseius> Eror, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#419 [14:53] * piotrex43 [~piotrex43@79.163.240.137.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#422 [14:55] * vemundd [webchat@73.51-174-101.customer.lyse.net] has joined #minecrafthelp
#423 [14:56] <vemundd> https://paste.ubuntu.com/p/j2sPMqbHfb/
#424 [14:59] * skunkboy03 [webchat@72-21-196-64.amazon.com] has joined #minecrafthelp
#425 [15:01] <skunkboy03> I usually make in-app purchases inside minecraft pocket ed but since July 28th it doesn't let me do it
#426 [15:01] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#427 [15:02] * thelounge91 [webchat@75-143-95-225.dhcp.aubn.al.charter.com] has joined #minecrafthelp
#428 [15:02] <thelounge91> hey
#429 [15:02] <thelounge91> I want to know how to play with my friend who lives like a few houses down but idk how
#430 [15:04] <thelounge91> ?
#431 [15:06] * thelounge91 [webchat@75-143-95-225.dhcp.aubn.al.charter.com] has quit. (Client Quit)
#432 [15:10] * SenterStrike [webchat@sctv-cgn-95-108.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#433 [15:10] * piotrex43 is now known as Frisk
#434 [15:11] <SenterStrike> I have this error popping up: Error: Could not create the java virtual machine/Error: Fatal exception has occured. Program will exit
#435 [15:15] <SenterStrike> Hey guys my game is crashing how do I fix it
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#437 [15:20] * Quinn [webchat@pool-100-14-80-242.phlapa.fios.verizon.net] has joined #minecrafthelp
#438 [15:21] <Quinn> Can someone pls help I been trying to play minecraft but it keeps crashing and I don't have a graphic card on this pc.
#439 [15:22] <Quinn> or I cant find it
#440 [15:27] <skunkboy03> wow so this place is filled with people with problems only, no answers xD
#441 [15:27] <skunkboy03> helpful
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#447 [15:36] * Chuchies [webchat@50-80-174-188.client.mchsi.com] has joined #minecrafthelp
#448 [15:38] <Chuchies> hello, ever since the 1.13 minecraft update, my minecraft crashes either on launch or when I try to enter any world or server. I can never successfully load in to any world and sometimes I can't even get to the main menu without it crashing. I am on windows and definitely have good enough specs to play the game and all my drivers are up to date.
#449 [15:38] <Chuchies> I've redownloaded minecraft and my drivers with no avail and I am completely lost at this point.
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#451 [15:43] * Chuchies [webchat@50-80-174-188.client.mchsi.com] has joined #minecrafthelp
#452 [15:43] <Chuchies> hello, ever since the 1.13 minecraft update, my minecraft crashes either on launch or when I try to enter any world or server. I can never successfully load in to any world and sometimes I can't even get to the main menu without it crashing. I am on windows and definitely have good enough specs to play the game and all my drivers are up to date.
#453 [15:43] <Chuchies> I've redownloaded minecraft and my drivers with no avail and I am completely lost at this point.
#454 [15:49] * skunkboy03 [webchat@72-21-196-64.amazon.com] has quit. (Quit: webchat.esper.net)
#455 [15:55] <tyteen4a03> ??> Chuchies tools/hjt
#456 [15:55] <Absol> Chuchies: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [15:55] <Absol> Chuchies: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [15:55] <Chuchies> OKAY
#459 [15:55] <Chuchies> sorry caps
#460 [15:56] <Chuchies> https://paste.ubuntu.com/p/VDdz4N9xN9/
#461 [15:56] <Chuchies> there ya go
#462 [15:57] <tyteen4a03> Chuchies: three things:
#463 [15:57] <tyteen4a03> Chuchies: first, disable discord overlay
#464 [15:57] <tyteen4a03> Chuchies: second:
#465 [15:57] <tyteen4a03> ??> Chuchies av/avg
#466 [15:57] <Absol> Chuchies: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#467 [15:57] <Absol> Chuchies: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#468 [15:57] <tyteen4a03> ??> Chuchies av/avg/uninstall
#469 [15:57] <Absol> Chuchies: To uninstall AVG AntiVirus and related products completely, use the uninstaller from here: https://files-download.avg.com/util/tools/AVG_Remover.exe
#470 [15:58] <tyteen4a03> Chuchies: and lastly:
#471 [15:58] <tyteen4a03> ??> Chuchies av/adwcleaner
#472 [15:58] <Absol> Chuchies: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#473 [15:58] <Absol> Chuchies: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#474 [15:58] * iixPuppet [webchat@173-242-88-10-dhcp.as36001.com] has joined #minecrafthelp
#475 [15:58] <iixPuppet> HellO?
#476 [15:59] <iixPuppet> I have a question, Anyone bee able to help?
#477 [15:59] <tyteen4a03> Chuchies: actually, fourth thing: Uninstall Razer Synapse
#478 [15:59] <tyteen4a03> ??> iixPuppet ask
#479 [15:59] <Absol> iixPuppet: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#480 [15:59] <Absol> iixPuppet: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#481 [15:59] * qmazonprime [webchat@cpe-071-065-208-242.nc.res.rr.com] has joined #minecrafthelp
#482 [15:59] <qmazonprime> hi
#483 [15:59] <qmazonprime> I have a question
#484 [16:00] <tyteen4a03> ??> qmazonprime ask
#485 [16:00] <Absol> qmazonprime: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#486 [16:00] <Absol> qmazonprime: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#487 [16:00] <iixPuppet> I have a Windows HP laptop, I seen that I can purchase Minecraft which I want to. But I don't know what the perks are of it. All I know is that I can play forever and play Multiplayer?
#488 [16:00] * qmazonprime [webchat@cpe-071-065-208-242.nc.res.rr.com] has quit. (Client Quit)
#489 [16:00] <tyteen4a03> iixPuppet: both Minecraft Java Edition and Windows 10 Edition is DRM-free, forever, and they can both play Multiplayer
#490 [16:00] <tyteen4a03> iixPuppet: however, they're different games; if you purchase Java Edition, you get Windows 10 Edition for free
#491 [16:01] <iixPuppet> Can you tell me the perks of it? ( If I were to buy it? )
#492 [16:01] <tyteen4a03> iixPuppet: you... get Minecraft?
#493 [16:02] <iixPuppet> .
#494 [16:02] <iixPuppet> Why would I buy something if I don't know much about it.
#495 [16:02] <tyteen4a03> iixPuppet: give the demo a try and see if you like it: https://minecraft.net/download
#496 [16:02] <iixPuppet> I don't want to waste money if there's nothing much to it. I want to be able to play with others and join servers. ;-;
#497 [16:02] <tyteen4a03> iixPuppet: yes, you can do that once you buy the game
#498 [16:02] <iixPuppet> Mkay c:
#499 [16:02] * NinjaBird [webchat@184-89-124-4.res.bhn.net] has joined #minecrafthelp
#500 [16:03] <NinjaBird> my game keeps crashing before i can get into the actual game
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#502 [16:03] <tyteen4a03> NinjaBird: does it give you an error message?
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#504 [16:15] * Kuulash [webchat@r-114.77.85.158.consumer-pool.prcdn.net] has joined #minecrafthelp
#505 [16:18] <Kuulash> Are the minecraft login servers down for the pc/java edition and/or web site I seem to have trouble signing in even after 3 password changes and I know I am entering it in correct because I have reread and used copy and paste and some times I get server errors others i get unknown password/email?
#506 [16:19] <tyteen4a03> ??> Kuulash ligin/throttle
#507 [16:19] <tyteen4a03> ??> Kuulash login/throttle
#508 [16:19] <Absol> Kuulash: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#509 [16:19] <Absol> Kuulash: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#510 [16:20] <Kuulash> Never gave me a lock out error and happened as soon as I started
#511 [16:20] <Kuulash> But I will try that
#512 [16:20] <tyteen4a03> Kuulash: it does not have to be you who logged in
#513 [16:21] <tyteen4a03> or tried to, rather
#514 [16:21] <Kuulash> Ok thanks!
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#516 [16:41] * Nornet [webchat@172-93-17-54.ebox.net] has joined #minecrafthelp
#517 [16:44] <Nornet> Hi, I have changed internet provider and now the Mojang login screen keeps telling me the the email/password is invalid. I still use the same router but have a different public IP now; tried my account from a friends house and it works there... possible banned IP ? Not sure... I have reset my account password and it works but never at my house with
#518 [16:44] <Nornet> new public IP...
#519 [16:49] * medianami [webchat@71-95-33-216.dhcp.rvsd.ca.charter.com] has joined #minecrafthelp
#520 [16:49] <medianami> How do I work this
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#522 [16:59] <Freak> Hey guys, it seems i am not getting any mojang emails
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#529 [17:23] * thelounge81 [webchat@c-73-166-233-180.hsd1.tx.comcast.net] has joined #minecrafthelp
#530 [17:24] <thelounge81> Hello.
#531 [17:24] * thelounge81 is now known as Loading
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#538 [17:38] <JAKE23001> I bought a minecraft account about 5 years ago,
#539 [17:38] <JAKE23001> but I never entered the account because he would not let me in, now I'm trying to get the password because I forgot them but for that I need the nick and I don´t remember which one was
#540 [17:41] * ILoveWater [webchat@c-73-210-59-154.hsd1.il.comcast.net] has joined #minecrafthelp
#541 [17:41] <ILoveWater> I need haaaaalp
#542 [17:42] * ILoveWater [webchat@c-73-210-59-154.hsd1.il.comcast.net] has quit. (Client Quit)
#543 [17:46] <JAKE23001> i need help plis
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#549 [18:19] <cowman555555> every time i try to download the new update it says this unable to download death3.ogg
#550 [18:23] <cowman555555> nevermind i kept trying and got it to work but thx anyway
#551 [18:36] * mikael_xd1 [webchat@190.42.89.233] has joined #minecrafthelp
#552 [18:37] <mikael_xd1> hola
#553 [18:37] <mikael_xd1> hello
#554 [18:39] <mikael_xd1> I have a question
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#558 [18:43] <mikael_xd1> hello
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#561 [19:05] * Kayra2018 [webchat@114-7-17-227.resources.indosat.com] has joined #minecrafthelp
#562 [19:05] <Kayra2018> I am using windows 10 and when I start minecraft, I only have play demo button
#563 [19:06] <yuken> Are you using Windows 10 Edition or Java Edition?
#564 [19:06] <Kayra2018> Launch tab doesn't have a button to start the program
#565 [19:06] <Kayra2018> yes, windows 10
#566 [19:06] <yuken> Are you sure your account owns Minecraft?
#567 [19:06] <Kayra2018> demo worked well, but not the purchased option
#568 [19:07] <Kayra2018> what do you mean "account owns minecraft?" I purchased it, but I am not sure if the program recognises that.
#569 [19:08] <yuken> Have you tried restarting it, first of all?
#570 [19:08] <Kayra2018> I have only play Demo button. Yes. I have even rebooted the computer.
#571 [19:09] <yuken> And how did you purchase Minecraft?
#572 [19:10] <Kayra2018> I downloaded a version from mojang site. I tried demo version and it was good. Than I clicked buy when demo version asked me "buy or continue demo". Then I got a download link by email. I have re-downloaded and installed
#573 [19:11] <Kayra2018> But I still see at the buttom, Play Demo, but no button to actually launch normal minecraft
#574 [19:11] <yuken> Have you logged out of and back into the launcher?
#575 [19:12] <Kayra2018> No. But I have re-started the computer. wouldn't it be sufficient? And also I live in Japan although I don't know japanese and my computer is english. Would that cause a problem?
#576 [19:13] <yuken> Minecraft is not region locked. Try logging out and back in, sometimes that is required.
#577 [19:14] <Kayra2018> Ok. I am away now at work. I will try when I get home. Am I supposed not see "Play Demo" button and just see normal play button?
#578 [19:14] <yuken> Yep. It is most likely because you haven't loggeed out yet, so it hasn't refreshed.
#579 [19:14] <yuken> If that isn't the case, feel free to come back and ask again.
#580 [19:15] <yuken> Know, though, if you're in Japan it may take a while to get a response at your normal hours, most of our helpers are in western EU and the US.
#581 [19:15] <Kayra2018> Ok. Many thanks. I appreciate that. My 4.5 year old son is looking forward to it. He does things I couldn't do in ipad version. He asked me the pc version. I appreciate the help. Thanks.
#582 [19:32] * Frisk [~piotrex43@79.163.240.137.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
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#584 [19:35] * zer0hour [webchat@233.121.44.45.dynamic.vianetdsl.com] has joined #minecrafthelp
#585 [19:36] <zer0hour> hey! is there any way for me to see who I've purchased minecraft for? it used to be possible when I had first bought them years ago
#586 [19:38] * alianza [webchat@190.238.116.69] has quit. (Client Quit)
#587 [19:38] <tyteen4a03> zer0hour: what do you mean?
#588 [19:39] <tyteen4a03> zer0hour: you can see all gift codes you've purchased on account.mojang.com/me
#589 [19:42] <zer0hour> I purchased a bunch for friends before the account migration and i could see what their user names were, but now I can't find that.
#590 [19:42] <zer0hour> on that account page, I can only see the one purchase under my name
#591 [19:42] <zer0hour> they want to get back into the game, but don't remember their username/password combo
#592 [19:43] <zer0hour> I used to be able to see those names on my account page years ago
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#594 [19:46] * joshromo02 [webchat@ip68-225-64-54.pn.at.cox.net] has joined #minecrafthelp
#595 [19:47] <joshromo02> hey i have a question about cross-platform play
#596 [19:48] <joshromo02> i have minecraft java edition and i was wondering if my friend that is on xbox and me that is on pc can play on the same world together
#597 [19:49] * eduardo [webchat@190.238.116.69] has quit. (Client Quit)
#598 [19:49] <yuken> Nope.
#599 [19:50] <yuken> Java Edition is written in Java, and only runs on machines that support both LWJGL and the JVM. XBOX has neither available.
#600 [19:50] <yuken> You can only play with users on Windows, macOS and Linux (and FreeBSD, and any other PC that will run it)
#601 [19:50] <joshromo02> ok
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#603 [20:05] <tyteen4a03> yuken: ?? sku
#604 [20:06] <tyteen4a03> oh wait
#605 [20:06] <tyteen4a03> yeah
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#607 [20:15] * ace is now known as Guest9688
#608 [20:15] <Guest9688> Hello! I do not see the Mincecraft app listed in the Mac's system preferences / Parental Controls. I'd like to give the Kids' account on my Mac the ability to launch the game.
#609 [20:16] <Guest9688> This same issue is documented here https://bugs.mojang.com/browse/MC-116841?attachmentViewMode=list but support ticket directed me here: https://bugs.mojang.com/browse/MC-116841?attachmentViewMode=list
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#613 [20:31] <Curved> hello
#614 [20:32] <Curved> can anyone help me
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#616 [20:33] <Guest9868> Question about parental controls on Mac wrt Minecraft
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#618 [20:37] * DrFalken [webchat@cpe-75-82-112-52.socal.res.rr.com] has joined #minecrafthelp
#619 [20:38] <DrFalken> Hello everyone...I am receiving the following error message when i try and launch MC:
#620 [20:38] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#621 [20:38] <DrFalken> Unable to access file.
#622 [20:38] <DrFalken> URL: https://launchermeta.mojang.com/mc/assets/1.12/e75e9535754c6f2158b0b18b35660f45c4495d78/1.12.json
#623 [20:38] <DrFalken> there is more but I cannot paste it in the window...any ideas?
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#630 [21:15] * Cam [webchat@pool-108-53-193-69.nwrknj.fios.verizon.net] has joined #minecrafthelp
#631 [21:16] <Cam> I am trying to run my modded minecraft server but the server always rejects the mod
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#633 [21:18] * Maxthadog [webchat@75-166-38-232.hlrn.qwest.net] has joined #minecrafthelp
#634 [21:19] <Maxthadog> My minecraft is having a saving error:Name: attack3.ogg
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#638 [21:52] <AsasenHime> i turned off the overlay feature already
#639 [21:52] <AsasenHime> hello?
#640 [21:53] <AsasenHime> anybody there?
#641 [22:01] * zlnnnnn [webchat@S0106409bcd3a986f.cg.shawcable.net] has joined #minecrafthelp
#642 [22:01] <zlnnnnn> hello?
#643 [22:02] <CubeTheThird> hello zlnnnnn
#644 [22:02] <zlnnnnn> So I have a problem when trying to start any world in minecraft
#645 [22:02] <CubeTheThird> zlnnnnn, what problem?
#646 [22:02] <zlnnnnn> It shows java.lang.IllegalStateException: failed to create a child event loop
#647 [22:02] <CubeTheThird> zlnnnnn, what anti-virus and firewall software do you have?
#648 [22:03] <zlnnnnn> I had McAfee but I already uninstalled
#649 [22:03] <zlnnnnn> and I turned off my Windows firewall as well but it didn't fix it
#650 [22:04] <CubeTheThird> ??> zlnnnnn tools/hjt
#651 [22:04] <Absol> zlnnnnn: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#652 [22:04] <Absol> zlnnnnn: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#653 [22:04] <zlnnnnn> I also have Malwarebyytes
#654 [22:04] <zlnnnnn> Though I didn't see anything about that being a problem
#655 [22:05] <CubeTheThird> zlnnnnn, please follow the instructions Absol gave you
#656 [22:07] <zlnnnnn> The program says "For some reason your system denied write access to the Hosts file. If any hijacked domains are in the this file, Hijack this may not be able to fix this.
#657 [22:07] <CubeTheThird> zlnnnnn, that's normal. You can ignore that message
#658 [22:08] <zlnnnnn> https://paste.ubuntu.com/p/HYzmcxFb27/
#659 [22:09] <CubeTheThird> zlnnnnn, one moment
#660 [22:09] <zlnnnnn> yup
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#662 [22:09] <CubeTheThird> zlnnnnn, did you reboot after uninstalling McAfee, first of all?
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#664 [22:09] <zlnnnnn> I believe I did I'll try again rn
#665 [22:10] <CubeTheThird> ok
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#667 [22:10] <Spacepoo101> WHen ever I try to launch my minecraft its saying I'm using the wrong info even tho I tried resetting my password and then tried to login and it still isnt working.
#668 [22:10] <CubeTheThird> Spacepoo101, what exactly is it saying?
#669 [22:10] <Spacepoo101> 1sec
#670 [22:11] <Spacepoo101> Login failed. Invalid username or password.
#671 [22:11] <zlnnnnn> Rebooting as in restarting my computer? or the minecraft launcher?
#672 [22:11] <CubeTheThird> Spacepoo101, what does it say when you try on minecraft.net ?
#673 [22:11] <CubeTheThird> zlnnnnn, restarting your computer
#674 [22:11] <zlnnnnn> kk I didn't, I'll do that now
#675 [22:12] <Spacepoo101> Same thing
#676 [22:12] <CubeTheThird> Spacepoo101, ok. Firstly, are you using a VPN or Proxy?
#677 [22:12] <Spacepoo101> Think Proxy
#678 [22:13] <Spacepoo101> Honestly dont know
#679 [22:13] <CubeTheThird> Spacepoo101, you think? If you don't know you aren't using either
#680 [22:13] <Spacepoo101> Im in my CMD looking at my ipconfig
#681 [22:13] <Spacepoo101> would it tell me there
#682 [22:14] <Spacepoo101> Wireless LAN adapter would that help?
#683 [22:14] <CubeTheThird> Spacepoo101, possibly, but I'm not sure what that would look like there. Unless you manually set one up, you aren't using either
#684 [22:14] <CubeTheThird> Spacepoo101, last question for this, are you on a public network, such as at a school or library?
#685 [22:14] <Spacepoo101> No private
#686 [22:14] <CubeTheThird> Spacepoo101, ok, so it sounds like your logins are being throttled
#687 [22:14] <CubeTheThird> ??> Spacepoo101 login/throttle
#688 [22:14] <Absol> Spacepoo101: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#689 [22:15] <Absol> Spacepoo101: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#690 [22:15] <Spacepoo101> I have reset my password
#691 [22:15] <CubeTheThird> Spacepoo101, doesn't matter. You'll have to wait, as Absol instructed
#692 [22:15] <Spacepoo101> OK thankyou
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#696 [22:38] <SatelliteSkillz> Everytime I open my minecraft in 1.13 the game doesnt let me click on anything to play
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#699 [22:46] <thelounge87> hi im getting frequent crashes when playing on 1.13 with minecraft realms. The crash i keep getting is (Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host) or an Time Out error.
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#701 [22:57] * Devorch [webchat@cpe-45-50-203-233.socal.res.rr.com] has joined #minecrafthelp
#702 [22:58] <Devorch> My mc is saying this "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL" and wont open from launcher
#703 [23:02] <Andrio> ??> Devorch win/DXDiag
#704 [23:02] <Absol> Devorch: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#705 [23:02] <Andrio> ??> thelounge87 tools/HJT
#706 [23:02] <Absol> thelounge87: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#707 [23:02] <Absol> thelounge87: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#708 [23:06] <thelounge87> https://paste.ubuntu.com/p/YXM7VxPDBW/
#709 [23:06] <thelounge87> here's the link
#710 [23:09] <Andrio> thelounge87, can you join mctest.ae97.net?
#711 [23:10] <thelounge87> just joint
#712 [23:12] <Devorch> https://paste.ubuntu.com/p/qcXdyMN92n/
#713 [23:13] <Devorch> Sorry it took me long
#714 [23:13] <thelounge87> i unfortunately have to go afk to pick up the wife ill be back soon. thanks
#715 [23:13] <Andrio> oh
#716 [23:17] <Andrio> ??> Devorch win/DXDiag
#717 [23:17] <Absol> Devorch: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#718 [23:21] <Devorch> https://paste.ubuntu.com/p/ZSZnbMkftD/
#719 [23:32] * RaysOfFrost [webchat@mta-173-94-27-69.triad.rr.com] has joined #minecrafthelp
#720 [23:33] <Andrio> Devorch, install this driver: http://www.nvidia.com/download/driverResults.aspx/82758/en-us
#721 [23:33] <RaysOfFrost> My game instantly goes unresponsive on the Mojang logo screen starting the game =/
#722 [23:34] <Andrio> ??> RaysOfFrost tools/HJT
#723 [23:34] <Absol> RaysOfFrost: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#724 [23:34] <Absol> RaysOfFrost: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#725 [23:35] <Devorch> Will the driver fix it?
#726 [23:36] <RaysOfFrost> https://paste.ubuntu.com/p/78s86vdBkt/
#727 [23:37] <RaysOfFrost> oh oops
#728 [23:37] <RaysOfFrost> it didn't all paste
#729 [23:37] <Andrio> Devorch, it should, yes
#730 [23:38] <RaysOfFrost> no I mean I didn't copy it all xD reposting
#731 [23:38] <RaysOfFrost> https://paste.ubuntu.com/p/Tjd5JRDryb/
#732 [23:42] <Devorch> Thank you sooooo much, you dont know how long ive been doing this
#733 [23:44] * Devorch [webchat@cpe-45-50-203-233.socal.res.rr.com] has quit. (Quit: webchat.esper.net)