#1 [00:31] * SpecnerB123 [webchat@c-98-200-196-89.hsd1.tx.comcast.net] has joined #minecrafthelp
#2 [00:32] <SpecnerB123> when i launch minecraft it just immediately crashes and i have looked up every video there is and no of them have fixed it, i dont know what to do.
#3 [00:53] <SpecnerB123> Hello?
#4 [00:53] <yuken> SpecnerB123, are you running Discord?
#5 [00:53] <SpecnerB123> yeah
#6 [00:54] <yuken> Open Discord, go to Settings, Overlay tab, and disable the Overlay.
#7 [00:54] <yuken> Then try Minecraft.
#8 [00:55] <SpecnerB123> it crashed again
#9 [00:55] <yuken> Hm.
#10 [00:55] <yuken> ??> SpecnerB123 win/dxdiag
#11 [00:55] <Absol> SpecnerB123: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#12 [00:57] <SpecnerB123> https://paste.ubuntu.com/p/hYBjzV9JFc/
#13 [00:58] <yuken> Hmm, that's good at least. I assume you're running vanilla?
#14 [00:58] <SpecnerB123> yeah im pretty sure
#15 [00:59] <yuken> ??> SpecnerB123 tools/hjt
#16 [00:59] <Absol> SpecnerB123: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#17 [00:59] <Absol> SpecnerB123: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#18 [01:03] <SpecnerB123> https://paste.ubuntu.com/p/fwDTtPy53G/
#19 [01:03] <SpecnerB123> when i opened it that time it actually opened but when i clicked multiplayer it crashed
#20 [01:04] <yuken> hmm
#21 [01:04] <yuken> Are you using any custom or unsigned drivers that you know of?
#22 [01:05] <SpecnerB123> i dont think so, i bought this comp from best buy and havnt modified it
#23 [01:05] <SpecnerB123> and i got the hijack thing
#24 [01:05] <yuken> Ah.
#25 [01:05] <yuken> Go ahead and follow the instructions and link it then.
#26 [01:06] <SpecnerB123> how do i link it?
#27 [01:06] <yuken> Follow the instructions above, paste it onto the same site.
#28 [01:07] <SpecnerB123> https://paste.ubuntu.com/p/WPs4tvgqrM/
#29 [01:08] <yuken> Razer Synapse is a known issue with Minecraft. Uninstall it, first.
#30 [01:09] <SpecnerB123> you mean the older one right
#31 [01:10] <SpecnerB123> the newer one is fine?
#32 [01:10] <yuken> No.
#33 [01:10] <yuken> Synapse, Cortex, and some other Razer software will not allow Minecraft to run.
#34 [01:16] <SpecnerB123> it works, thanks so much man, it worked after i uninstalled the cortex
#35 [01:17] <yuken> You're welcome. Though, if you bought that PC from best buy
#36 [01:17] <yuken> you probably got ripped off. That CPU is from 2011.
#37 [01:17] <SpecnerB123> uhhh...
#38 [01:17] <SpecnerB123> rip
#39 [01:17] <SpecnerB123> alright, thanks man
#40 [01:25] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has joined #minecrafthelp
#41 [01:27] <Gage> hey, minecraft keeps freezing on mojang screen. ive deleted .minecraft, minecraft itself, and even java. no mods, no discord
#42 [01:29] <Gage> it does work on 1.12.2, but not on 1.13
#43 [01:29] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has quit. (Client Quit)
#44 [01:30] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has joined #minecrafthelp
#45 [01:31] <Gage> hey, minecraft keeps freezing on mojang screen. ive deleted .minecraft, minecraft itself, and even java. no mods, no discord. 1.12.2 works but not 1.13
#46 [01:31] <yuken> ??> Gage win/dxdiag
#47 [01:31] <Absol> Gage: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#48 [01:34] <Gage> okay
#49 [01:34] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has quit. (Client Quit)
#50 [01:41] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has joined #minecrafthelp
#51 [01:41] <Gage> hey, minecraft keeps freezing on mojang screen. ive deleted .minecraft, minecraft itself, and even java. no mods, no discord. 1.12.2 works but not 1.13
#52 [01:41] * maro [~maro@2a02:8070:27b7:8b00:39a9:3356:14bf:44b3] has joined #minecrafthelp
#53 [01:42] <Gage> trying to get system info rn
#54 [01:44] * Random_PlayerLOL [webchat@162-199-122-185.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#55 [01:45] <Gage> hi, any ideas?
#56 [01:46] * Gage [webchat@172-222-214-070.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#57 [01:47] * Candle [webchat@204.147.184.210] has joined #minecrafthelp
#58 [01:48] <Random_PlayerLOL> My Minecraft keeps crashing before the game can load
#59 [01:48] <Random_PlayerLOL> what to do
#60 [01:49] <Candle> omfg
#61 [01:49] <Candle> There is no way that just fixed it.
#62 [01:49] <Candle> Ive had that java binary scrpit problem for so long and i turned off the discord overlay and now it works.. what.
#63 [01:50] <Random_PlayerLOL> help
#64 [01:51] * Candle [webchat@204.147.184.210] has quit. (Client Quit)
#65 [01:52] <Random_PlayerLOL> anyone know what to do
#66 [01:59] <Random_PlayerLOL> it says lack of updated graphics drivers
#67 [01:59] <yuken> ??> Random_PlayerLOL win/dxdiag
#68 [01:59] <Absol> Random_PlayerLOL: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#69 [02:05] <Random_PlayerLOL> then what
#70 [02:05] <Random_PlayerLOL> I followed the instructions and it brought me back here
#71 [02:08] * myprblm [webchat@109.129.161.219] has joined #minecrafthelp
#72 [02:09] <myprblm> my download will not save
#73 [02:10] * myprblm [webchat@109.129.161.219] has quit. (Client Quit)
#74 [02:11] * maro [~maro@2a02:8070:27b7:8b00:39a9:3356:14bf:44b3] has quit. (Quit: Kein Bock mehr)
#75 [02:22] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#76 [02:36] * DragonSlayer [webchat@cpe-75-189-211-183.nc.res.rr.com] has joined #minecrafthelp
#77 [02:37] <DragonSlayer> can someone help me with a minecraft problem?
#78 [02:41] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has joined #minecrafthelp
#79 [02:43] * Frisk [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has joined #minecrafthelp
#80 [02:45] <magic_mike0> Hello, does anyone know how I could fix this server issue? https://goo.gl/EiNius
#81 [02:46] <magic_mike0> I am hosting with a program called ngrok.
#82 [02:47] <Andrio> magic_mike0, is there another server running?
#83 [02:49] <Lutzee> I'd be willing to bet that you used 25565 for ngrok..
#84 [02:57] <Odysseius> magic_mike0, Make sure port 25565 is open, and that there isn't another server running. Easiest way to do that is to restart your PC.
#85 [03:01] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#86 [03:02] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has joined #minecrafthelp
#87 [03:02] <magic_mike0> Andrio No.
#88 [03:04] <Lutzee> magic_mike0: if you picked 25565 for ngrok it is probably colliding
#89 [03:15] <magic_mike0> @Lutzee What should i do then?
#90 [03:16] <Odysseius> magic_mike0, Don't use ngrok
#91 [03:24] <magic_mike0> Odysseius Only yesterday morning I started recieving this problem, the issue being "fixed" after a while
#92 [03:25] <Odysseius> magic_mike0, Like the log says, something else is blocking that port. There's a high chance that it is ngrok, but it may be something else.
#93 [03:25] <magic_mike0> I turned off ngrok, I still have this issue.
#94 [03:25] <Odysseius> magic_mike0, How many times can you see Java in the Task-Manager?
#95 [03:26] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 186 seconds)
#96 [03:28] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#97 [03:37] <magic_mike0> OdysseiusNone
#98 [03:38] <magic_mike0> Odysseius None
#99 [03:38] <Odysseius> magic_mike0, Make sure your Firewall and Antivirus Programs do not block port 25565
#100 [03:39] * thelounge4 [webchat@host86-150-240-13.range86-150.btcentralplus.com] has joined #minecrafthelp
#101 [03:40] <thelounge4> How do you update minecraft
#102 [03:40] <Odysseius> thelounge4, What version of the launcher are you using?
#103 [03:43] <magic_mike0> Odysseius I have unblocked 25565 but I still have the same error
#104 [03:43] <Odysseius> magic_mike0, It may need a restart.
#105 [03:44] <magic_mike0> Be right back.
#106 [03:44] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has quit. (Quit: webchat.esper.net)
#107 [03:45] * magic_mike0 [webchat@141-138-39-49.dsl.iskon.hr] has joined #minecrafthelp
#108 [03:46] <magic_mike0> Odysseius I've restarted my PC. Do I start the server now or ngrok?
#109 [03:46] <Odysseius> magic_mike0, The server
#110 [03:46] * thelounge4 [webchat@host86-150-240-13.range86-150.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#111 [03:46] <magic_mike0> It still gets shutdown.
#112 [03:46] <Odysseius> magic_mike0, What Antivirus program are you using?
#113 [03:47] <magic_mike0> Bitdefender and Reason Core Security
#114 [03:48] <Odysseius> magic_mike0, It's not that good to have two Antivirus programs, they usually interfere with eac hother.
#115 [03:51] <magic_mike0> Fixed it, had to uninstall Reason Core Security.
#116 [03:53] <magic_mike0> Odysseius Thank you! It worked.
#117 [03:54] <Odysseius> magic_mike0, You're welcome
#118 [04:39] * ang [webchat@107-196-101-224.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#119 [04:40] <ang> sup
#120 [04:40] * ang [webchat@107-196-101-224.lightspeed.sntcca.sbcglobal.net] has quit. (Client Quit)
#121 [04:41] * Nickpit [webchat@ppp079167069152.access.hol.gr] has joined #minecrafthelp
#122 [04:42] <Nickpit> https://paste.ubuntu.com/p/xMkR6dCbqh/
#123 [04:42] <Nickpit> hello
#124 [04:42] <Odysseius> Nickpit, Hello
#125 [04:44] <Nickpit> i have a problems when i try to open minecraft i choce the version i click pay and after this the game restart and send me this mesage :
#126 [04:44] <Nickpit> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#127 [04:45] <Odysseius> Nickpit, Contact Lenovo Support and ask for updated drivers. However, the chances are high that your Laptop is too old and is not supported by Lenovo anymore.
#128 [04:45] <Nickpit> so what i do now?
#129 [04:46] <Odysseius> Nickpit, Contact Lenovo Support, or upgrade your Hardware.
#130 [04:46] <Nickpit> ok thank you
#131 [04:46] <Odysseius> Nickpit, The PC is about 10 years old already, keep that in mind.
#132 [04:48] * dad [webchat@5ac4e6a7.bb.sky.com] has joined #minecrafthelp
#133 [04:49] <dad> hello. i want to join my son on minecraft. his LAN isn't showing up. I'm on mac, he's on pc.
#134 [04:50] <Odysseius> dad, Please read throgh the coloured notes on top of this report: https://bugs.mojang.com/browse/MC-98598
#135 [04:51] * Nickpit [webchat@ppp079167069152.access.hol.gr] has quit. (Quit: webchat.esper.net)
#136 [04:53] * alex06 [webchat@host47-254-dynamic.11-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#137 [04:56] <alex06> i have a problem, i can't enter in my account. What should I do?
#138 [04:56] <Odysseius> alex06, What happens when you try?
#139 [05:00] <alex06> I pressed to access but exited wrote that was a problem
#140 [05:00] <dad> Thanks @Odysseius his game now appears after adding the line in the launcher, but i still can't join
#141 [05:00] <Odysseius> dad, What does it say when you try?
#142 [05:00] <Odysseius> alex06, What is the exact message you receive?
#143 [05:01] <dad> io.netty.channel.connecttimeoutexception: connection time out
#144 [05:01] <dad> i also tried direct connect but the same result
#145 [05:02] <Odysseius> dad, Make sure the Firewall isn't blockin the connection on Windows.
#146 [05:02] <dad> ok thanks will try that next.
#147 [05:03] <alex06> Odysseius, ops! an error prevented it from processing your request. try again
#148 [05:03] <Odysseius> ??> alex06 tools/hjt
#149 [05:03] <Absol> alex06: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#150 [05:03] <Absol> alex06: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#151 [05:04] <alex06> thank you Odysseius
#152 [05:05] <alex06> thank you Absol
#153 [05:26] <dad> Followed instructions on disabling firewalls for minecraft app on his pc and my mac
#154 [05:26] <dad> it won't connect, saying 'that name is already taken'
#155 [05:27] <dad> i had to log him out to sort things (as an admin) so perhaps we're on the same account.
#156 [05:49] * hawlpme [webchat@79-115-191-205.rdsnet.ro] has joined #minecrafthelp
#157 [05:51] <hawlpme> Hey I have a problem, my computer seems to struggle while running minecraft, the framerate does not drop, but the temperature of the air and the rate at which it pumps it out grows a lot, my computer is able to run GTA V with the air only at 20 degrees celsius, please help
#158 [05:51] <Andrio> hawlpme, what's the maximum frame rate set to?
#159 [05:52] <hawlpme> On minecraft ?
#160 [05:53] <Andrio> Yes.
#161 [05:53] <hawlpme> Are the minecraft servers down ? It asks for my password and email and i can't log in
#162 [05:54] <Andrio> hawlpme, what happens when you try?
#163 [05:54] <hawlpme> The launcher is asking me. But whenever i enter the password it says that it is invalid
#164 [05:55] <Andrio> hawlpme, can you log in at https://account.mojang.com/ ?
#165 [05:55] <hawlpme> Im already logged in there
#166 [05:56] <Andrio> ??> hawlpme tools/HJT
#167 [05:56] <Absol> hawlpme: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#168 [05:56] <Absol> hawlpme: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#169 [05:57] <hawlpme> Ok
#170 [05:58] <hawlpme> Hold on the password worked now
#171 [05:58] <hawlpme> Should I still download the program ?
#172 [05:59] <Andrio> Yes.
#173 [05:59] <hawlpme> Ok
#174 [05:59] <Andrio> actually, never mind.
#175 [05:59] <Andrio> hawlpme, check the maximum frame rate
#176 [06:01] <hawlpme> Ok
#177 [06:02] <hawlpme> Do I check it in Minecraft settings ?
#178 [06:04] * Frisk [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#179 [06:04] <hawlpme> The max framerate is 100 and the render distance is 20
#180 [06:04] * play1962 [sid177273@2001:67c:2f08:7::2:b479] has quit. (Remote host closed the connection)
#181 [06:04] * nezZario___ [sid125746@id-125746.hathersage.irccloud.com] has quit. (Remote host closed the connection)
#182 [06:05] * nezZario___ [~sid125746@id-125746.hathersage.irccloud.com] has joined #minecrafthelp
#183 [06:06] * play1962 [sid177273@id-177273.hathersage.irccloud.com] has joined #minecrafthelp
#184 [06:16] * HAKAN [webchat@host-213-153-162-33.reverse.superonline.net] has joined #minecrafthelp
#185 [06:16] <HAKAN> s
#186 [06:16] * HAKAN [webchat@host-213-153-162-33.reverse.superonline.net] has quit. (Client Quit)
#187 [06:21] * Criftycrafty [webchat@dyndsl-089-166-252-118.ewe-ip-backbone.de] has joined #minecrafthelp
#188 [06:25] <Criftycrafty> hey, my problem is when i upload a skin in my minecraft account every thing is ok an acceptet but when i start minecraft then i will see the normal steve skin and i also tried log in and out and try different skins nothing works but in my account i can always clearly see my choosen skin , thanks for help have a nice day
#189 [06:31] <hawlpme> Is your skin still steve ingame ?
#190 [06:32] <hawlpme> where did you get that skin ?
#191 [06:33] * hawlpme [webchat@79-115-191-205.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#192 [06:33] <Criftycrafty> yes it is
#193 [06:34] <Criftycrafty> i got on from the planet minecraft and one frome the skin editor from planet minecraft and then another from a different skin editor i dont know the name of
#194 [06:35] <urielsalis> Criftycrafty, do they have the new format or still the old one?
#195 [06:35] <Criftycrafty> ahhh it was the skindex
#196 [06:35] <urielsalis> Criftycrafty, old format skins take a while to convert and start showing up
#197 [06:36] <Criftycrafty> what do you mean with format they had the steve an the alex skin
#198 [06:36] <Criftycrafty> so you could chose to take the classic or the slim
#199 [06:36] <urielsalis> Criftycrafty, there are two skins formats that minecraft.net accepts
#200 [06:37] <urielsalis> Criftycrafty, The first one was released around 1.9 and doesnt support jackets, hats, and slim versions of a skin
#201 [06:37] <urielsalis> Criftycrafty, before*
#202 [06:37] <Criftycrafty> ahh and wich one are that
#203 [06:37] <urielsalis> Criftycrafty, the new one supports all that and was released after 1.9
#204 [06:37] <urielsalis> Criftycrafty, if you upload a old format skin and try to play after 1.9, it will not show up until Mojang servers convert it(which might take a while)
#205 [06:37] <Criftycrafty> where do i get it
#206 [06:38] <Criftycrafty> what do i need to do
#207 [06:38] <urielsalis> Criftycrafty, you either create your own or find one
#208 [06:38] <Criftycrafty> you mean like more than one night
#209 [06:39] <Criftycrafty> i created my own on planet minecraft with the slim alex thing
#210 [06:39] <urielsalis> Criftycrafty, and what version of the game you are trying to play?
#211 [06:40] <Criftycrafty> 1.13
#212 [06:41] <Criftycrafty> 1.12.2 does somhow not work maybe i need an extra launcher for it or something ?
#213 [06:42] <urielsalis> Criftycrafty, its the same launcher, what happens when you try?
#214 [06:43] <Criftycrafty> nothing when i click on 1.12 minecraft just closes and is away i have to click on the icnon and start new
#215 [06:43] <urielsalis> ??> Criftycrafty tools/hjt
#216 [06:43] <Absol> Criftycrafty: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#217 [06:43] <Absol> Criftycrafty: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#218 [06:43] <Criftycrafty> aaaand befor that minecraft will try to download some 1.12 things
#219 [06:44] <urielsalis> Criftycrafty, what launcher are you using too?
#220 [06:47] <Criftycrafty> there are diffrent ?
#221 [06:47] <Criftycrafty> i dont know
#222 [06:47] <urielsalis> Criftycrafty, no, thats why im asking
#223 [06:48] <Criftycrafty> i try to click on it but it doest work it says there is a mistake
#224 [06:48] <urielsalis> Criftycrafty, give me the full message
#225 [06:49] <Criftycrafty> oh boy it is in german i have to translate it
#226 [06:50] <urielsalis> Criftycrafty, give it in german
#227 [06:51] <Criftycrafty> ''Beim Laden des Archivs ist ein Fehler aufgetreten''
#228 [06:51] <urielsalis> Criftycrafty, full message please, I need to know which file
#229 [06:51] <urielsalis> Criftycrafty, and that happens while running hjt or while running Minecraft?
#230 [06:52] <Criftycrafty> what is a file
#231 [06:52] <Criftycrafty> it happens to this hjt
#232 [06:53] <Criftycrafty> minecraft runs but only in 1.13
#233 [06:53] <urielsalis> Criftycrafty, download it again and make sure you follow Absol instructions exactly
#234 [06:53] <Criftycrafty> ok
#235 [06:57] <Criftycrafty> i cant do what absol says because ther is this warning of this mistake again and when i close it its emty there its a box that say 'archivverwaltung' and thats it
#236 [06:57] <urielsalis> Criftycrafty, press accept if that is shown
#237 [06:58] <Criftycrafty> there is no accept
#238 [07:00] <Criftycrafty> i can unpacking it but then i see the same warning something can not load
#239 [07:00] <urielsalis> Criftycrafty, that seems like something blocking the download or you running it
#240 [07:00] <urielsalis> ??> Criftycrafty tools/otl
#241 [07:00] <Absol> Criftycrafty: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#242 [07:00] <Absol> Criftycrafty: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#243 [07:01] <Criftycrafty> what does tools/otl mean
#244 [07:02] <urielsalis> Criftycrafty, its a command for Absol
#245 [07:04] <Criftycrafty> do i have to unpacking it
#246 [07:13] <Criftycrafty> when i wnat to start it it loads and then it stops everything and i have to start new
#247 [07:15] <Criftycrafty> and now it say it doest now how to treat it
#248 [08:15] * thelounge35 [webchat@cpc81077-colc8-2-0-cust111.7-4.cable.virginm.net] has joined #minecrafthelp
#249 [08:17] <thelounge35> Hey, I have an account that I used to use all the time, I have forgotten the email that is associated with the account and no longer have access. Is there anyone I can provide my info to that can allow me access to my account?
#250 [08:17] * thelounge35 [webchat@cpc81077-colc8-2-0-cust111.7-4.cable.virginm.net] has quit. (Client Quit)
#251 [08:17] <urielsalis> ??> thelounge35 account/forgot-email
#252 [08:17] <Absol> thelounge35: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#253 [08:40] <Criftycrafty> hey i now installt wine hq to open the otl.exe on ubuntu and i made that scan and got this notepad but it says nothing together with a warning that says that it doesnt find otl.txt
#254 [08:40] <urielsalis> Criftycrafty, wait
#255 [08:41] <urielsalis> Criftycrafty, you are on Linux?
#256 [08:41] <Criftycrafty> yes
#257 [08:41] <Criftycrafty> ubuntu
#258 [08:41] <urielsalis> Criftycrafty, why you didnt say that earlier .-.
#259 [08:41] <urielsalis> The instructions I gave you where for Windows
#260 [08:42] <Criftycrafty> oh i thoght you know because u sayed copy it in paste.ubuntu.com
#261 [08:42] <urielsalis> Criftycrafty, nope, thats just the provider we always use
#262 [08:42] <urielsalis> Criftycrafty, what does java --version return?
#263 [08:42] <Criftycrafty> wait i ask the terminal
#264 [08:47] <Criftycrafty> Unrecognized option: --version
#265 [08:47] <urielsalis> Criftycrafty, java -version
#266 [08:48] <Criftycrafty> java version "1.8.0_181"
#267 [08:48] <urielsalis> Criftycrafty, full message please
#268 [08:49] <Criftycrafty> when i copy it then it gets red and i cant send it
#269 [08:50] <urielsalis> Criftycrafty, use paste.ubuntu.com
#270 [08:51] <Criftycrafty> i dont get how this suposed to work
#271 [08:52] * THE_AMAZING_BOSS [webchat@198.49.164.180] has joined #minecrafthelp
#272 [08:53] <Criftycrafty> how does this work it asks me for my email why?
#273 [08:56] <THE_AMAZING_BOSS> I'm having error as soon as a new world is loaded in Minecraft Java Edition installed on my windows 7 machine - "Game Crashed - Un unexpected issue occurred and the game has crashed.. " Any idea?
#274 [08:58] <urielsalis> Criftycrafty, just give us the link
#275 [08:58] <urielsalis> ??> THE_AMAZING_BOSS launcher/log-txt
#276 [08:58] <Absol> THE_AMAZING_BOSS: We need to see your full launcher log, which is created in the game directory.
#277 [08:58] <Absol> THE_AMAZING_BOSS: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#278 [09:01] <THE_AMAZING_BOSS> https://paste.ubuntu.com/p/7P2dXHTfVX/
#279 [09:01] <THE_AMAZING_BOSS> thx
#280 [09:02] <urielsalis> THE_AMAZING_BOSS, Thats a crash I havent seen in a while...
#281 [09:02] <Criftycrafty> https://paste.ubuntu.com/p/rpCNmMHwzt/
#282 [09:03] <urielsalis> THE_AMAZING_BOSS, You have discord?
#283 [09:03] <urielsalis> Criftycrafty, give me the results of dpkg -l | grep openjdk
#284 [09:03] <urielsalis> please
#285 [09:05] <Criftycrafty> mhh it happens nothing
#286 [09:06] <THE_AMAZING_BOSS> +urielsalis, what you mean if I have discord?
#287 [09:06] <urielsalis> THE_AMAZING_BOSS, you have discord installed?
#288 [09:09] <urielsalis> THE_AMAZING_BOSS, sorry, we dont usually help via PM
#289 [09:09] <urielsalis> THE_AMAZING_BOSS, Discord has been causing issues so I was just checking
#290 [09:09] <urielsalis> ??> THE_AMAZING_BOSS tools/hjt
#291 [09:09] <Absol> THE_AMAZING_BOSS: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#292 [09:09] <Absol> THE_AMAZING_BOSS: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#293 [09:10] <THE_AMAZING_BOSS> ok. I will try that
#294 [09:10] <THE_AMAZING_BOSS> thx
#295 [09:10] <urielsalis> THE_AMAZING_BOSS, also, the crash happens when you press play or while trying to load a world?
#296 [09:10] <THE_AMAZING_BOSS> after loading a world
#297 [09:10] <urielsalis> THE_AMAZING_BOSS, ah, I think I know why
#298 [09:11] <THE_AMAZING_BOSS> does matter if it's a new one or one already saved
#299 [09:11] <urielsalis> THE_AMAZING_BOSS, go to options before trying to load a world
#300 [09:11] <urielsalis> THE_AMAZING_BOSS, and set VBO to OFF
#301 [09:11] <urielsalis> THE_AMAZING_BOSS, I think its inside graphic settings
#302 [09:11] <THE_AMAZING_BOSS> ahh let me try it out
#303 [09:12] <urielsalis> THE_AMAZING_BOSS, the last time that error appeared was in 2014 :P
#304 [09:12] * jasulo [webchat@85-76-20-33-nat.elisa-mobile.fi] has joined #minecrafthelp
#305 [09:13] <urielsalis> THE_AMAZING_BOSS, it worked?
#306 [09:13] <jasulo> What should I do with socket creating error?
#307 [09:14] <urielsalis> jasulo, can you give us the full error?
#308 [09:14] <THE_AMAZING_BOSS> OMG! actually this is a old Dell machine that I made available for my 12y old son to play his games. It's running W7 so I was expecting some trouble but not that early :D
#309 [09:15] <urielsalis> THE_AMAZING_BOSS, Blame Intel :P
#310 [09:15] * rcmaehl [~null@cpe-192-180-100-135.kya.res.rr.com] has joined #minecrafthelp
#311 [09:15] <urielsalis> THE_AMAZING_BOSS, They claim their integrated GPUs support VBO but they dont, and if the game tries to use it it crashes :P
#312 [09:16] <THE_AMAZING_BOSS> gotcha
#313 [09:16] <jasulo> Failed to create socket. We are sorry, but it seems that there was an error while creating a loopback socket.
#314 [09:17] <urielsalis> ??> jasulo tools/hjt
#315 [09:17] <Absol> jasulo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#316 [09:17] <Absol> jasulo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#317 [09:19] * Tom [webchat@p57B86DE8.dip0.t-ipconnect.de] has joined #minecrafthelp
#318 [09:19] <Tom> Mein Minecraft Account wurde gehackt und umbenannt. Kann Mojang wieder den alten Namen wiederherstellen
#319 [09:19] <Tom> My Minecraft account has been hacked and renamed. Can Mojang restore the old name
#320 [09:20] <urielsalis> Tom, you will have to contact them
#321 [09:20] <urielsalis> ??> Tom accout/send-email
#322 [09:20] <urielsalis> ??> Tom account/send-email
#323 [09:20] <Absol> Tom: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#324 [09:20] <Absol> Tom: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#325 [09:20] <Tom> ok, thank you
#326 [09:20] * Tom [webchat@p57B86DE8.dip0.t-ipconnect.de] has quit. (Client Quit)
#327 [09:22] <Criftycrafty> Criftycrafty, give me the results of dpkg -l | grep openjdk, i tried it a few times now and nothing happens
#328 [09:23] <urielsalis> ??> Criftycrafty linux/certs
#329 [09:23] <Absol> Criftycrafty: On default installations of Java in Linux, there are no CA certs installed. To install them run the following in the terminal
#330 [09:23] <Absol> Criftycrafty: sudo apt install ca-certificates-java && sudo update-ca-certificates -f
#331 [09:25] <Criftycrafty> ok and now
#332 [09:26] <urielsalis> Criftycrafty, try to play now
#333 [09:32] <Criftycrafty> mhh when i want to play 1.12 then the same happens first ther is a loading thing then every thing just disappears
#334 [09:33] <jasulo> It doesn't let me do the scan.
#335 [09:33] * AuBot [~Bot@172-15-145-92.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 198 seconds)
#336 [09:34] <urielsalis> jasulo, what happens when you try?
#337 [09:37] <jasulo> 'For some reason your system denied write access to the Hosts file.
#338 [09:37] <THE_AMAZING_BOSS> hey +urielsalis - changed the VBO set to off addressed the problem! THank you very much
#339 [09:37] * THE_AMAZING_BOSS [webchat@198.49.164.180] has quit. (Quit: webchat.esper.net)
#340 [09:39] <mattym> jasulo, Just hit the ok button on that then continue
#341 [09:44] * Criftycrafty [webchat@dyndsl-089-166-252-118.ewe-ip-backbone.de] has quit. (Quit: webchat.esper.net)
#342 [09:55] <jasulo> https://paste.ubuntu.com/p/Cs8wPFB4Yk/ This link?
#343 [09:56] <mattym> ??> jasulo av/bytefence
#344 [09:56] <Absol> jasulo: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#345 [10:00] * criftycrafty [webchat@dyndsl-089-166-252-118.ewe-ip-backbone.de] has joined #minecrafthelp
#346 [10:01] <criftycrafty> hey i had connection problems minecraft works with 1.13 but not with 1.12 and the skin ist still not changed
#347 [10:02] * Frisk [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has joined #minecrafthelp
#348 [10:05] * darkshade9 [webchat@cpe-71-72-225-36.cinci.res.rr.com] has joined #minecrafthelp
#349 [10:06] <darkshade9> Hey, I'm trying to migrate a very old minecraft account and I can only truly remember its login name. I have an idea on what the password might be. No idea what email address I registered it under. Any ideas?
#350 [10:07] * jasulo [webchat@85-76-20-33-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#351 [10:10] <mattym> darkshade9, You are 100% sure its not migrated?
#352 [10:11] <darkshade9> Yes, I haven't played since Mojang was purchased by MS, and I bought it just after the beta period ended.
#353 [10:11] <mattym> darkshade9, What is the nick/username?
#354 [10:12] <darkshade9> Same as my IRC nick here, darkshade9
#355 [10:12] <darkshade9> I've locked myself out from migrating it due to too many attempts
#356 [10:12] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#357 [10:13] <mattym> ??> darkshade9 account/send-email
#358 [10:13] <Absol> darkshade9: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#359 [10:13] <Absol> darkshade9: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#360 [10:13] * Webchat_32325 [webchat@179-228-169-239.user.vivozap.com.br] has joined #minecrafthelp
#361 [10:13] <darkshade9> What if I don't have a transaction ID? The email account I registered with may or may not be accessible, if I can remember which one it was
#362 [10:15] <mattym> darkshade9, Check all the email accounts you have access to for the purchase confirmation. If you cant find it, check the following
#363 [10:15] <mattym> ??> darkshade9 account/trans-id
#364 [10:15] <Absol> darkshade9: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#365 [10:16] * _CookyLP_ [webchat@p57925BCE.dip0.t-ipconnect.de] has joined #minecrafthelp
#366 [10:17] * jasulo [webchat@85-76-20-33-nat.elisa-mobile.fi] has joined #minecrafthelp
#367 [10:17] <darkshade9> Ok, I will give those sources a try. Thanks mattym
#368 [10:17] <criftycrafty> what am i suposed to do now how can i make my skin work
#369 [10:17] <Webchat_32325> hi! I have a problem with my laucher, when i go to click to open the game, the laucher hangs and leaves alone, then he comes back and says that the game had a problem. but this is with all the servers, can you help me?
#370 [10:17] <mattym> ??> Webchat_32325 launcher/log-txt
#371 [10:18] <Absol> Webchat_32325: We need to see your full launcher log, which is created in the game directory.
#372 [10:18] <Absol> Webchat_32325: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#373 [10:18] <jasulo> Uninstalling didn't work.
#374 [10:18] <mattym> criftycrafty, Are you using any type of Proxy or VPN software or settings. Or are you on a public network?
#375 [10:18] <mattym> ??> jasulo av/adwcleaner
#376 [10:18] <Absol> jasulo: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#377 [10:18] <Absol> jasulo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#378 [10:18] <_CookyLP_> Hi i have a problem if i downloaded a new version or forge my launcher is crashing ... what i do wrong ?
#379 [10:19] <mattym> ??> _CookyLP_ mods
#380 [10:19] <Absol> _CookyLP_: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#381 [10:19] <_CookyLP_> oh ok
#382 [10:20] * _CookyLP_ [webchat@p57925BCE.dip0.t-ipconnect.de] has quit. (Client Quit)
#383 [10:20] * Webchat_32325 [webchat@179-228-169-239.user.vivozap.com.br] has quit. (Quit: webchat.esper.net)
#384 [10:22] * jasulo [webchat@85-76-20-33-nat.elisa-mobile.fi] has quit. (Quit: webchat.esper.net)
#385 [10:26] * thelounge31 [webchat@c-98-229-221-170.hsd1.ma.comcast.net] has quit. (Quit: webchat.esper.net)
#386 [10:29] <criftycrafty> i dont know what this
#387 [10:29] <criftycrafty> is
#388 [10:29] <criftycrafty> what is proxy
#389 [10:29] <criftycrafty> and were is urielsalis
#390 [10:29] <mattym> criftycrafty, Are you using the official launcher (game client), and are you running it in online mode?
#391 [10:31] <criftycrafty> i think so i downloadet everything on minecraft.net and from java and how do i see iff i play online
#392 [10:32] <mattym> criftycrafty, Basically, are you doing anythign to stop if from being online?
#393 [10:42] <criftycrafty> noo
#394 [10:42] <mattym> criftycrafty, If its not showing the skin, it means your computer cant connect to the skin server. Not sure what would prevent that on Linux though.
#395 [10:44] * RESTYLEX [webchat@x4dbbee48.dyn.telefonica.de] has joined #minecrafthelp
#396 [10:44] <RESTYLEX> Hello!
#397 [10:44] <RESTYLEX> I need some help guys.
#398 [10:44] <RESTYLEX> So I have 2 minecraft accounts.
#399 [10:44] <RESTYLEX> One I have access to but the other one is away.
#400 [10:45] <RESTYLEX> I tried the password recovery but I don't get the email!
#401 [10:45] <RESTYLEX> Someone could help me?
#402 [10:45] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#403 [10:45] <criftycrafty> is someone here that knows that ?
#404 [10:45] <mattym> ??> RESTYLEX account/send-email
#405 [10:45] <Absol> RESTYLEX: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#406 [10:45] <Absol> RESTYLEX: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#407 [10:46] <RESTYLEX> The problem is
#408 [10:46] <mattym> criftycrafty, What I mean is, there is nothing that should prevent that on Linux that wouldn't also cause login issues.
#409 [10:46] <RESTYLEX> I have tried it before a week
#410 [10:46] <RESTYLEX> But it didn't worked.
#411 [10:46] <mattym> RESTYLEX, Did you include the Transaction-ID?
#412 [10:46] <RESTYLEX> What?
#413 [10:47] <RESTYLEX> What do you mean?
#414 [10:47] <criftycrafty> mhhbut everything works fine i only cant play in 1.12
#415 [10:47] <mattym> RESTYLEX, If you need help recovering an account, you need to include the your Transaction-ID in the support request.
#416 [10:47] <criftycrafty> so i can only play in 1.13
#417 [10:48] <mattym> RESTYLEX, They are also backlogged right now, so they may not have gotten to it yet.
#418 [10:48] <mattym> criftycrafty, You need to make a different launcher profile and game directory for older versions.
#419 [10:48] <RESTYLEX> Okay.
#420 [10:49] <RESTYLEX> On my other Minecraft account the password recovery works
#421 [10:49] <RESTYLEX> But on the other Minecraft account it doesn't.
#422 [10:49] <mattym> RESTYLEX, So you will need Mojang to fix it.
#423 [10:49] <RESTYLEX> Yeah.
#424 [10:51] * RESTYLEX [webchat@x4dbbee48.dyn.telefonica.de] has quit. (Quit: webchat.esper.net)
#425 [10:53] * piotrex43 [~piotrex43@79.163.216.202.ipv4.supernova.orange.pl] has joined #minecrafthelp
#426 [10:55] * Frisk [~piotrex43@79.163.227.18.ipv4.supernova.orange.pl] has quit. (Ping timeout: 198 seconds)
#427 [10:58] * Anson [webchat@165-79-255-113-on-nets.com] has joined #minecrafthelp
#428 [10:59] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#429 [11:00] * Lambda [webchat@c-75-68-44-34.hsd1.nh.comcast.net] has joined #minecrafthelp
#430 [11:00] <Lambda> I just built a ilmango mob farm and a small sorting system with it. When I turn it on the tickrate slows down and it takes a long time for the water to flow and for the redstone to work. then it will speed up really fast and things will move quickly.
#431 [11:00] <Anson> invalid move player packets received singleplayer when teleporting too far
#432 [11:01] <Anson> anyone know how to solve?
#433 [11:01] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#434 [11:02] * Lambda [webchat@c-75-68-44-34.hsd1.nh.comcast.net] has quit. (Client Quit)
#435 [11:02] <mattym> Anson, Don't teleport too far.
#436 [11:03] <Anson> do u know how to recover the map?
#437 [11:04] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#438 [11:04] <mattym> Anson, What do you mean?
#439 [11:04] <Anson> now i cant rejoin the map anymore
#440 [11:05] <mattym> Anson, Its in single player?
#441 [11:05] <Anson> yes
#442 [11:05] <mattym> Anson, One moment
#443 [11:07] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#444 [11:07] <mattym> Anson, Do you know how to get to the .minecraft folder?
#445 [11:07] <Anson> yes
#446 [11:08] <mattym> Anson, Ok, first go there, go into the saves folder, and make a backup/copy of the world you are having the problem with. Put that copy somewhere on the desktop for now.
#447 [11:08] <Anson> ok i done it what do i do after ?
#448 [11:09] <mattym> Anson, Ok go into the one the is still in the saves folder
#449 [11:09] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#450 [11:09] <Anson> ok
#451 [11:09] <mattym> Anson, In the folder for that world, do you see a file called level.dat (may just show as level)?
#452 [11:10] <Anson> ya
#453 [11:10] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. (Client Quit)
#454 [11:10] <mattym> Anson, Do you see one called level.dat_old ?
#455 [11:10] <Anson> yes
#456 [11:10] <mattym> Anson, OK delete the one just called level
#457 [11:11] <Anson> ok i deleted level.dat
#458 [11:11] <mattym> Anson, Then rename the one called level.dat_old to just level.dat
#459 [11:11] <Anson> ok
#460 [11:11] <mattym> Anson, Once you have renamed it, try to start the game and load that world again
#461 [11:12] <Anson> ok im trying
#462 [11:12] <Anson> i couldnt load it:(
#463 [11:13] <criftycrafty> i made a different launcher profile and it doesnt work
#464 [11:13] <Anson> it still says invalid move player packets recieved
#465 [11:14] <mattym> ??> Anson launcher/log-txt
#466 [11:14] <Absol> Anson: We need to see your full launcher log, which is created in the game directory.
#467 [11:14] <Absol> Anson: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#468 [11:14] <mattym> criftycrafty, Did you set a different game directory for it?
#469 [11:15] <criftycrafty> yes i think so
#470 [11:15] <criftycrafty> i did every thing that iwould normaly do for this but this time it doest work
#471 [11:16] <mattym> criftycrafty, The new version uses new libraries. If you try to run an old version in a game directory that has ever been used for 1.13, it will not work.
#472 [11:17] <Anson> ok im trying
#473 [11:18] <Anson> https://paste.ubuntu.com/p/S9kxftQJfj/
#474 [11:23] * Anson [webchat@249-77-255-113-on-nets.com] has joined #minecrafthelp
#475 [11:23] <criftycrafty> mhh ok then i will just wait until the mc server is updated to 1.13
#476 [11:23] <criftycrafty> but what do i do with the skin will this be unpossible forever ?:(
#477 [11:24] * Anson [webchat@249-77-255-113-on-nets.com] has quit. (Client Quit)
#478 [11:24] <mattym> criftycrafty, Again, not sure what would cause that, while also not causing login issues.
#479 [11:25] <criftycrafty> Absol any idea for my problem with the skin
#480 [11:25] <mattym> criftycrafty, Absol is a bot
#481 [11:26] * Webchat_61983 [webchat@CPE105611a3317a-CM105611a33178.cpe.net.cable.rogers.com] has joined #minecrafthelp
#482 [11:26] <Webchat_61983> hello?
#483 [11:28] <criftycrafty> are all those operators bots ?
#484 [11:29] <Webchat_61983> I'm using Minecraft Windows 10 Edition and today I went to the end. I died a couple of times so I just went back to continue the fight. One my second third try I noticed the ender dragon was gone...I've since returned to the end numerous times but nothing...it's disappeared.
#485 [11:29] <Webchat_61983> Is there anything I can do? I can't figure out how to reset the end in Windows 10 edition.
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#487 [11:46] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#488 [11:47] * jasulo [webchat@85-76-20-33-nat.elisa-mobile.fi] has joined #minecrafthelp
#489 [11:47] <jasulo> It worked! Thank you!
#490 [11:59] * ShadesOfSalt [webchat@nat-65.starnet.cz] has joined #minecrafthelp
#491 [12:00] <ShadesOfSalt> My friend cant connect to any servers
#492 [12:00] <ShadesOfSalt> It says something like authentication down for maintance error
#493 [12:00] <ShadesOfSalt> Can anyone help me please
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#495 [12:01] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#496 [12:02] <ClockHand> I have been trying to log in for about 24 hours now and it just keeps saying could not connect to server
#497 [12:04] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#502 [12:14] <Barbara> Hi. There's anyone who speaks portuguese?
#503 [12:14] <Callumg> Is this help for just pic or consoles aswell
#504 [12:15] <Callumg> *pc
#505 [12:16] <Barbara> pc
#506 [12:16] <Barbara> only
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#509 [12:23] * juan [webchat@d41-144.rb.gh.centurytel.net] has joined #minecrafthelp
#510 [12:23] <juan> hello?
#511 [12:24] <juan> is there any way to reverse the username change
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#513 [12:26] * SuperIvoh [webchat@216.126.84.160] has joined #minecrafthelp
#514 [12:27] <SuperIvoh> hello my minecraft keeps crashing before I can even play
#515 [12:28] <juan> this place is a waist of space no one here help lol im out
#516 [12:28] <juan> this place is a waist of space no one here help lol im out
#517 [12:28] * juan [webchat@d41-144.rb.gh.centurytel.net] has left #minecrafthelp
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#522 [12:40] * Webchat_96464 [webchat@d41-144.rb.gh.centurytel.net] has joined #minecrafthelp
#523 [12:40] <Webchat_96464> can anyone here actualy help
#524 [12:41] <mattym> Webchat_96464, What is the problem you need help with?
#525 [12:41] <Webchat_67580> Is anyone else having trouble with end city spawning on realms?
#526 [12:41] <Webchat_96464> well my username was changed and it was inapproptiate
#527 [12:41] <Webchat_96464> now im getting ban on all my servers is there a way to revert it
#528 [12:41] <mattym> Webchat_96464, Did you change it?
#529 [12:42] <Webchat_96464> i personaly did not a relitive did
#530 [12:42] <mattym> Webchat_96464, You will need to wait the 30 days to change it.
#531 [12:43] <Webchat_96464> that blows is there no way to be able to just change it to what it was befor
#532 [12:43] <mattym> Webchat_67580, Are none showing up, or is something else happening?
#533 [12:43] <mattym> Webchat_96464, Yes, you can, in 30 days.
#534 [12:43] <Webchat_96464> k. well "thanks"
#535 [12:44] * Webchat_96464 [webchat@d41-144.rb.gh.centurytel.net] has quit. (Client Quit)
#536 [12:44] <Webchat_67580> They are showing, but the numbers seem lower than before.
#537 [12:44] <mattym> Webchat_67580, They are random.
#538 [12:45] <Webchat_67580> I realize that but we spent over 2 hours looking for them yesterday and only found one that had partially generated.
#539 [12:45] <mattym> Webchat_67580, That happens sometimes. There is no set amount that there needs to be, or set frequency.
#540 [12:46] <Webchat_67580> I see thanks for the help. Just wanted to know if there were issues with the generation.
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#543 [13:07] * Musicboy10 [webchat@151.52.152.19] has joined #minecrafthelp
#544 [13:15] <Musicboy10> Minecraft fa crash continui da più di una settimana dura 5 minuti e poi crash ed è molto strano ci sono isole volanti villaggi distrutti a metà inabitati e poi pilastri di ferro e zucca mi potete aiutare ?
#545 [13:16] <mattym> ??> Musicboy10 lang/it
#546 [13:16] <Absol> Musicboy10: Parliamo solo Inglese qui. Puoi usare, se vuoi, un traduttore come https://translate.google.com/#it/en
#547 [13:18] <Musicboy10> Minecraft crashes continuously for more than a week, it lasts 5 minutes and then crashes and it's very strange there are flying islands half-destroyed villages uninhabited and then iron and pumpkin pillars can you help me?
#548 [13:18] <mattym> ??> Musicboy10 launcher/log-txt
#549 [13:18] <Absol> Musicboy10: We need to see your full launcher log, which is created in the game directory.
#550 [13:18] <Absol> Musicboy10: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#551 [13:20] * Luna_Moon [webchat@77.222.190.39] has joined #minecrafthelp
#552 [13:20] <Luna_Moon> Hello
#553 [13:20] <Luna_Moon> I can't play minecraft 1.13 why?
#554 [13:21] <Luna_Moon> It just crashes
#555 [13:21] <mattym> ??> Luna_Moon launcher/log-txt
#556 [13:21] <Absol> Luna_Moon: We need to see your full launcher log, which is created in the game directory.
#557 [13:21] <Absol> Luna_Moon: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#558 [13:21] <Luna_Moon> Okay let me try...
#559 [13:21] <Luna_Moon> Wait which green arrow?
#560 [13:22] <Luna_Moon> Btw Im on a mac
#561 [13:22] <mattym> Luna_Moon, If you dont see it, make your launcher window larger
#562 [13:22] <Luna_Moon> Okay
#563 [13:22] <mattym> Luna_Moon, On a Mac you can just go to the folder listed there if the green arrow doesnt work
#564 [13:23] <Luna_Moon> I am so confused
#565 [13:23] <Luna_Moon> I just see the green arrow by the play button
#566 [13:23] <mattym> Luna_Moon, You didnt go to the menu described in the instructions
#567 [13:23] <Luna_Moon> What menu ahhhh
#568 [13:24] <Luna_Moon> I am so confused I'm on the minecraft launcher
#569 [13:24] <Luna_Moon> Where do I click
#570 [13:25] <mattym> Luna_Moon, Read all the instructions. It tells you exactly what you need to do.
#571 [13:25] <Luna_Moon> Where are the instructions?
#572 [13:25] <mattym> Luna_Moon, What was written to you.
#573 [13:25] <Luna_Moon> Okay
#574 [13:25] * darkshade9 [webchat@cpe-71-72-225-36.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#575 [13:26] <Luna_Moon> Could not open game directory
#576 [13:26] <mattym> Luna_Moon, Like I said, just go to the folder listed there.
#577 [13:27] <Luna_Moon> Done what now?
#578 [13:27] <mattym> Luna_Moon, The rest of the instructions.
#579 [13:28] <Luna_Moon> It just come up with folders 1 crash reports assets and config
#580 [13:28] <Luna_Moon> launcher log I dont see that
#581 [13:29] <Luna_Moon> logs?
#582 [13:29] <Luna_Moon> I see that?
#583 [13:29] <mattym> Luna_Moon, Not a folder
#584 [13:29] <mattym> Luna_Moon, A file called launcher_log
#585 [13:29] <Luna_Moon> Okay let me check
#586 [13:30] <Luna_Moon> I just launcher_log txt...
#587 [13:30] <Luna_Moon> Whats a file
#588 [13:31] <Luna_Moon> Isn't it like a folder?
#589 [13:31] <mattym> Luna_Moon, No
#590 [13:31] <Luna_Moon> Im sorry I'm not the best with computers only games
#591 [13:31] <mattym> Luna_Moon, Just the file named launcher_log, open it then continue with the instructions
#592 [13:32] <Luna_Moon> the file what is a file???
#593 [13:32] <mattym> Luna_Moon, There is literally no other way to explain it.
#594 [13:32] <Luna_Moon> I will explain to u
#595 [13:32] <Luna_Moon> When I open the blue folder
#596 [13:33] <Luna_Moon> It comes up with 14 folders I can open
#597 [13:33] <Luna_Moon> And A hole load of paper in the background I can't click on
#598 [13:33] <Luna_Moon> whole^
#599 [13:34] <mattym> Luna_Moon, Open the thing called launcher_log
#600 [13:35] <Luna_Moon> launcher_log, there is a folder called logs and assests, crash-reports, config and shaders exetra
#601 [13:35] <Luna_Moon> extra^
#602 [13:36] <Luna_Moon> shaders and texture packs and stuff
#603 [13:36] <mattym> Luna_Moon, There should be something called launcher_log
#604 [13:37] <Luna_Moon> I dont see anything...
#605 [13:37] <mattym> Luna_Moon, Are you using the official Minecraft launcher?
#606 [13:38] <Luna_Moon> Is there a difference??!!
#607 [13:38] <Luna_Moon> I can play 1.12.2 and versions below...
#608 [13:38] <Luna_Moon> I bought minecraft
#609 [13:38] <mattym> Luna_Moon, Are you using the official Minecraft launcher?
#610 [13:38] <Luna_Moon> Is there an official
#611 [13:39] <mattym> Luna_Moon, If you are using the official launcher, there will be a launcher_log in the game directory.
#612 [13:39] <Luna_Moon> What does the official one look like?
#613 [13:39] <mattym> Luna_Moon, Its the one from minecraft.net
#614 [13:39] * Nanzo [webchat@109.177.83.106] has joined #minecrafthelp
#615 [13:40] <Nanzo> hello?
#616 [13:40] <Nanzo> i have a question
#617 [13:40] <Nanzo> it tells me that it cant connect to servers
#618 [13:40] <Nanzo> how can i fix this
#619 [13:40] <Luna_Moon> I dont know I just click minecraft and it comes up with launcher the launcher
#620 [13:40] <mattym> Nanzo, What is the exact error you get?
#621 [13:40] <Nanzo> 1 second
#622 [13:41] <mattym> Luna_Moon, Ok lets try something different, go into the crash logs folder.
#623 [13:41] <mattym> Luna_Moon, Find the newest file there and open it.
#624 [13:41] <Luna_Moon> ok
#625 [13:41] <Nanzo> suncertpathbuilderexpection cannot find valid certication path to target
#626 [13:41] <Luna_Moon> I can't open them :(
#627 [13:42] <mattym> Luna_Moon, Copy everything in that, and paste it on paste.ubuntu.com enter anything you want into the poster box, then hit the paste! button on that page.
#628 [13:42] <mattym> Luna_Moon, Then copy the link/address/URL of the page it takes you to onto the chat.
#629 [13:42] <mattym> ??> Nanzo tools/hjt
#630 [13:42] <Absol> Nanzo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#631 [13:42] <Absol> Nanzo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#632 [13:42] <Nanzo> ok
#633 [13:44] <Luna_Moon> Im sorry this is not helping I dont understand its to complicted ;(
#634 [13:44] <Luna_Moon> Thank you for trying to help me
#635 [13:44] <Luna_Moon> Thank you for trying to help me
#636 [13:44] * Luna_Moon [webchat@77.222.190.39] has left #minecrafthelp
#637 [13:44] <Nanzo> wait i did run as administrator should i now download that micro hijack thing?
#638 [13:45] <mattym> Nanzo, You need to download that program, and run it as admin.
#639 [13:45] <Nanzo> oh ok
#640 [13:46] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#641 [13:46] <Nanzo> should i paste it here
#642 [13:46] <Nanzo> or how should i do this
#643 [13:47] <Nanzo> mattym
#644 [13:47] <erahs> every time i launch minecraft it crashes upon launch or within a few minutes of launch
#645 [13:47] <erahs> the error in the log is
#646 [13:47] <erahs> monitor Process Monitor fatal Process crashed with exit code -805306369
#647 [13:47] <mattym> Nanzo, Copy it on the paste site that was given, put the link/url you get here.
#648 [13:48] <Nanzo> https://paste.ubuntu.com/p/fwYh27Ys54/
#649 [13:48] <Nanzo> there
#650 [13:48] <mattym> erahs, One moment
#651 [13:48] <mattym> ??> erahs tools/hjt
#652 [13:48] <Absol> erahs: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#653 [13:48] <Absol> erahs: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#654 [13:48] <mattym> ??> Nanzo info/mcleaks
#655 [13:48] <Absol> Nanzo: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#656 [13:48] <Absol> Nanzo: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#657 [13:48] <Nanzo> oh
#658 [13:49] <Nanzo> oke
#659 [13:51] <erahs> how do i run hijackthis as administrator?
#660 [13:51] <mattym> erahs, Did you download it?
#661 [13:52] <erahs> yes
#662 [13:52] <mattym> erahs, Right click it and select Run As Administrator
#663 [13:54] <erahs> https://paste.ubuntu.com/p/Cc2RyGQVKw/
#664 [13:54] <Nanzo> how do i open my system host file?
#665 [13:55] <mattym> ??> Nanzo win/hosts/edit
#666 [13:55] <Absol> Nanzo: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#667 [13:55] <Absol> Nanzo: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#668 [13:56] <mattym> erahs, Ok, several things you need to do. First Uninstall both Bytefence and Razer Synapse.
#669 [13:57] <Nanzo> now i did that it gave me 2 mojang things
#670 [13:57] <Nanzo> what do i do know
#671 [13:57] <Nanzo> now*
#672 [13:57] <mattym> Nanzo, What the instructions already said to do.
#673 [13:59] <erahs> ok i uninstalled them
#674 [13:59] <Nanzo> i dont understand it gave me 2 mojang things authserver and sessionserver
#675 [13:59] <Nanzo> what do i do now
#676 [13:59] <mattym> Nanzo, Delete them and save the file
#677 [13:59] <mattym> erahs, Ok
#678 [13:59] <mattym> ??> erahs av/adwcleaner
#679 [13:59] <Absol> erahs: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#680 [13:59] <Absol> erahs: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#681 [14:00] <Nanzo> ok
#682 [14:00] <Nanzo> YAY
#683 [14:01] <Nanzo> Thanks
#684 [14:01] <Nanzo> it works now
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#686 [14:01] * Daniel5 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has joined #minecrafthelp
#687 [14:02] <Daniel5> Hi there. my minecraft doesnt launch :(. I press play and it freezes on the mojang screen. the only way i found to fix this is to end task in the task manager. because in the task manager there are 3 minecraft launchers so i have to close those through end task for them to work. My skin doesnt change either
#688 [14:03] <mattym> Daniel5, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#689 [14:04] <Daniel5> It still doesnt work
#690 [14:04] <mattym> ??> Daniel5 tools/hjt
#691 [14:04] <Absol> Daniel5: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#692 [14:04] <Absol> Daniel5: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#693 [14:05] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#694 [14:05] <erahs> ok i did the scan and cleanup
#695 [14:05] <mattym> erahs, Try running the game again.
#696 [14:07] <erahs> it works now! thanks
#697 [14:07] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has quit. (Client Quit)
#698 [14:08] <Daniel5> I cant save it as a link
#699 [14:08] <Daniel5> but i copied it can i paste it here?
#700 [14:08] <mattym> Daniel5, No its too long
#701 [14:08] <mattym> Daniel5, Follow the instructions about using the paste site.
#702 [14:08] <Daniel5> can i direct message u?
#703 [14:08] * yaelul [webchat@bzq-109-65-251-168.red.bezeqint.net] has joined #minecrafthelp
#704 [14:09] <yaelul> hi
#705 [14:09] <yaelul> I can log in
#706 [14:10] <yaelul> https://paste.ubuntu.com/p/kPbQ3zTjqW/
#707 [14:10] <yaelul> The game crashed whilst initializing game
#708 [14:10] <mattym> yaelul, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#709 [14:10] <yaelul> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#710 [14:10] <Daniel5> Got it https://paste.ubuntu.com/p/n4Ts7qqFmV/plain/
#711 [14:11] <mattym> ??> Daniel5 av/adwcleaner
#712 [14:11] <Absol> Daniel5: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#713 [14:11] <Absol> Daniel5: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#714 [14:12] <Daniel5> Is this a real site lol?
#715 [14:12] <Daniel5> from minecraft?
#716 [14:12] <mattym> Daniel5, It has nothing to do with Minecraft.
#717 [14:17] * Nanzo [webchat@109.177.83.106] has joined #minecrafthelp
#718 [14:17] <Nanzo> Hello
#719 [14:17] <Nanzo> i keep crashing now
#720 [14:17] <Nanzo> i dont know why
#721 [14:17] * Daniel8 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has joined #minecrafthelp
#722 [14:17] <Daniel8> Hi i did the cleaning
#723 [14:18] <mattym> Nanzo, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#724 [14:18] <mattym> Daniel8, Try running the game again.
#725 [14:18] <Nanzo> how do i disable it?
#726 [14:18] <mattym> Nanzo, In the settings
#727 [14:18] <Nanzo> ok
#728 [14:18] <Nanzo> thanks alot
#729 [14:19] <Nanzo> working now thanks
#730 [14:19] * Nanzo [webchat@109.177.83.106] has quit. (Client Quit)
#731 [14:20] <Daniel8> IT still doesnt work :( doesnt launch and its stuck on the mojang screen
#732 [14:20] <Daniel8> WAIt
#733 [14:20] <Daniel8> it worked!!
#734 [14:21] <Daniel8> Thanks so much :) ill be sure to come here if i need help again :D
#735 [14:21] * Daniel8 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has quit. (Client Quit)
#736 [14:24] * biffloman [webchat@97-88-148-25.static.mrqt.mi.charter.com] has joined #minecrafthelp
#737 [14:25] <biffloman> Every time I try to play 1.13 the game "crashes whilst initializing". I have not been able to play it since the update. I can play older versions and even the newest snapshot, but 1.13 does not work.
#738 [14:25] <mattym> ??> biffloman launcher/log-txt
#739 [14:25] <Absol> biffloman: We need to see your full launcher log, which is created in the game directory.
#740 [14:25] <Absol> biffloman: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#741 [14:27] <yaelul> Can you tell me what are the hardware requirement?
#742 [14:28] <mattym> yaelul, https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#743 [14:29] <biffloman> @absol It says "Could not open the game directory. Please make sure the folder path is valid:" then lists the folder path. I have checked, it is there. Do you just want me to copy the test from the launcher_log.txt file and paste it to create a link like you requested?
#744 [14:29] <mattym> biffloman, Yes, if the button doesnt work, just go to the folder listed in Game Direcotry and continue with the instructions.
#745 [14:30] <biffloman> https://paste.ubuntu.com/p/w9bddBcQBk/
#746 [14:31] <mattym> biffloman, Give me a moment
#747 [14:33] * Bestbuilders36 [webchat@178.174.198.223] has joined #minecrafthelp
#748 [14:33] <mattym> biffloman, In the game directory, do you have a crash logs folder?
#749 [14:33] * Bestbuilders36 [webchat@178.174.198.223] has quit. (Client Quit)
#750 [14:34] <biffloman> crash-reports, yes
#751 [14:34] <mattym> biffloman, Open that, get me a link containing the contents of the most recently created file in that folder
#752 [14:35] <biffloman> https://paste.ubuntu.com/p/p8t6tH5Szb/
#753 [14:37] <mattym> biffloman, Ok it seems to be having an issue with something in the saves folder. Can you open /Users/theodorekufahl/Library/Application Support/minecraft/ and move the whole saves folder out to the desktop or somewhere else. then try to restart the game.
#754 [14:39] * xXDuhItzMacXx [webchat@c-73-95-210-146.hsd1.co.comcast.net] has joined #minecrafthelp
#755 [14:39] <biffloman> That worked. The game actually starts now. Do I just copy all of my saves back to the newly created saves folder?
#756 [14:39] <xXDuhItzMacXx> hi, so i cant connect to mine craft
#757 [14:39] <mattym> biffloman, Copy them in one at a time.
#758 [14:40] <mattym> biffloman, Restart the game after each one is moved.
#759 [14:40] <mattym> biffloman, Its likely that one of the saves has a problem
#760 [14:40] <biffloman> Also, I had been using a symlink to save everything on iCloud. will that be an issue?
#761 [14:40] <mattym> biffloman, Yes
#762 [14:40] <biffloman> Is it no longer possible to do that?
#763 [14:40] <mattym> biffloman, You cannot do that.
#764 [14:40] <mattym> xXDuhItzMacXx, What happens when you try?
#765 [14:41] <xXDuhItzMacXx> this is what it says: Unable to create temporary directory.
#766 [14:41] <mattym> xXDuhItzMacXx, What is the full error?
#767 [14:42] <xXDuhItzMacXx> nevermind, it works now
#768 [14:42] <xXDuhItzMacXx> :)
#769 [14:42] * Nornet [webchat@s1.nornethv.ca] has joined #minecrafthelp
#770 [14:43] * xXDuhItzMacXx [webchat@c-73-95-210-146.hsd1.co.comcast.net] has quit. (Client Quit)
#771 [14:45] <Nornet> Hi everyone, is Minecraft blocking IP's that have inconsistent Geolocation data ? My new IP provider assigned us a subnet that has valid ARIN geolocation data but it was in a previous life assigned in the USA instead of Canada... since we moved to this new IP subnet, we cannot login to our accounts !!!
#772 [14:45] <Nornet> I am wondering if geolocation data that Mojang uses is out of date...
#773 [14:47] <mattym> Nornet, Not to my knowledge. Unless you are using a VPN, or Cloud Service provider as your ISP
#774 [14:48] <Nornet> Nope, we are a Wireless provider and got assigned a new set of IP's with our new Fiber provider and since we migrated to the new set of IP's nobody can login to their mojang account in the Minecraft launcher !
#775 [14:49] <mattym> Nornet, Wait, sorry you are the provider, or a home customer?
#776 [14:50] <Nornet> Both at the same time :-)
#777 [14:51] <Nornet> my son plays Minecraft and so do some of our subscribers... but since we migrated our upstream fiber provider, we migrated to a new set of IP's... from which we cannot login to minecraft... when we switch back temporarily to our old adresses, we can login again.
#778 [14:52] <mattym> Nornet, So is it one external IP shared among multiple users/subscribers?
#779 [14:54] <Nornet> In a certain way yes but technically, it is not different that a home router having a public IP with 4 brothers playing their respective Minecraft account. Like I said, it worked fine and very well with our previous IP's...
#780 [14:54] <mattym> Nornet, You are probably running into the lockout. If to many attempts from 1 IP are seen in a short time, or too many failed attempts. It triggers a lockout.
#781 [14:55] <mattym> Nornet, If no login attempts are made within an hour, it clears. But if there are multiple people using it, and continuing to try logging in, the lockout may have been extended.
#782 [14:58] <Nornet> I agree with you, figured that out two days ago so we prevented any loggins for 48hrs on those new IPs and re-routed all traffic to the old ones... they were unused for 48hrs; just tried today and still cannot login. I found out after researching that in certain Geolocation tools on the net that our IP's are still registered as a USA location but t
#783 [14:58] <Nornet> he accurate ARIN data is show our real location, hence my theory of Mojang blocking accounts by IP geolocation inconsistencies...
#784 [14:58] * XXXKONG [webchat@mail.promoempresas.net] has joined #minecrafthelp
#785 [14:59] <Nornet> to avoid account fraud I guess.
#786 [14:59] <mattym> Nornet, To my knowledge they dont check that, wouldn't really have a need to.
#787 [14:59] <mattym> Nornet, Maybe only when purchasing, but not for login.
#788 [14:59] <XXXKONG> Why can I not log in to Minecraft?
#789 [14:59] <mattym> XXXKONG, What happens when you try?
#790 [15:00] <XXXKONG> wrong username or password so I changed it and still no luck
#791 [15:00] <mattym> Nornet, Its possible the IP has been flagged as a VPN service or Cloud service, in which case it would be permanently locked out.
#792 [15:00] <mattym> XXXKONG, You were able to successfully change the password? It gave you a confirmation?
#793 [15:01] <XXXKONG> yes and then when I tried the new password I got the same error
#794 [15:01] <Nornet> mattym, tx for the info... guess I will need to check with them ... two weeks of backlog on their email site :-)
#795 [15:01] <mattym> XXXKONG, Was that the error on the launcher or website?
#796 [15:02] <XXXKONG> both
#797 [15:02] <mattym> XXXKONG, Its the exact same on the launcher and site?
#798 [15:02] <XXXKONG> yes
#799 [15:02] <mattym> XXXKONG, And was that on minecraft.net or mojang.com?
#800 [15:02] <XXXKONG> wrong username or password
#801 [15:02] <XXXKONG> mojang
#802 [15:03] <mattym> ??> XXXKONG login/throttle
#803 [15:03] <Absol> XXXKONG: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#804 [15:03] <Absol> XXXKONG: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#805 [15:03] <XXXKONG> ok. if I turn off vpn will that help?
#806 [15:04] <mattym> XXXKONG, Yes, dont use a VPN, they are all locked out.
#807 [15:04] <XXXKONG> ok, thank you
#808 [15:04] * XXXKONG [webchat@mail.promoempresas.net] has quit. (Quit: webchat.esper.net)
#809 [15:11] * zach [webchat@108-215-4-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#810 [15:11] <zach> i need help
#811 [15:11] * zach is now known as Guest37171
#812 [15:12] <Guest37171> My multiplayer minecraft servers dissapear
#813 [15:12] * e_l1997_ [~quassel@193.19.146.39] has quit. (Read error: Connection reset by peer)
#814 [15:12] <Guest37171> and i changed my file name but it keeps reapearing
#815 [15:13] <mattym> What do you mean?
#816 [15:13] <Guest37171> the file is suppose to be called servers.dat but it keeps adding an additional one called servers.dat_tmp
#817 [15:13] <Guest37171> and i cant fix it
#818 [15:13] <mattym> It shouldn't be a problem
#819 [15:14] <Guest37171> everytime i join a multiplayer server and leave it deltes all my servers
#820 [15:14] <Guest37171> and youtube said to change the name of the servers.dat_tmp to servers.dat but i already have a servers.dat
#821 [15:15] <Guest37171> and when i delte the servers.dat_tmp it keeps coming back
#822 [15:15] <mattym> ??> Guest37171 win/reinst
#823 [15:15] <Absol> Guest37171: You may need to reinstall the locally installed files that Minecraft puts into place.
#824 [15:15] <Absol> Guest37171: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#825 [15:15] <Guest37171> ok ill try
#826 [15:16] <Guest37171> what are the saves directories the one in the folders?
#827 [15:17] <Guest37171> when i try to delete my servers.dat it doesnt allow me to
#828 [15:17] <mattym> Guest37171, Delete everything in the folder except the saves folder
#829 [15:17] <mattym> Guest37171, Make sure the game and launcher are closed
#830 [15:18] <Guest37171> what is the saves folder i see like versions resource pack folder etc
#831 [15:18] <mattym> Guest37171, If you dont have a folder called saves, then just delete everything
#832 [15:19] <Guest37171> ok
#833 [15:19] <Guest37171> it says an unexpected error has occured
#834 [15:19] <Guest37171> it wont let me delete
#835 [15:20] <mattym> Guest37171, Restart the computer, delete the stuff before doing anything else after the restart
#836 [15:21] <Guest37171> let me ask you this do you know what the servers.dat file is for minecraft?
#837 [15:21] <mattym> Guest37171, Yes, it keeps the server info
#838 [15:22] <Guest37171> ok so i have that file and it adds an addintional one every time a join a server called servers.dat_tmp and i delte that folder and when i join a server again it reapears so its a never ending cycle
#839 [15:23] <Guest37171> and i cant delete servers.dat because it says im not allowed and give me an error code
#840 [15:24] <mattym> Guest37171, Restart the computer, delete everthing in .minecraft before doing anything else
#841 [15:24] <Guest37171> it doesnt let me delte everything it .minecraft it gives me an error code
#842 [15:25] <mattym> Guest37171, Read what I said to do.
#843 [15:25] <Musicboy10> lo fatto e si trova sul sito https://paste.ubuntu.com/p/xMthjwbYG5/
#844 [15:25] <Guest37171> so i restart then delete and it should fix?
#845 [15:25] <mattym> Guest37171, Yes
#846 [15:25] <Guest37171> ok ill try
#847 [15:26] <mattym> ??> Musicboy10 mods
#848 [15:26] <Absol> Musicboy10: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#849 [15:29] <Musicboy10> Ok if I remove the mods and I do everything all right is fine?
#850 [15:29] <mattym> Musicboy10, Maybe
#851 [15:30] * Daniel7 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has joined #minecrafthelp
#852 [15:31] <Musicboy10> Then I try
#853 [15:31] <Daniel7> Hi i have a question. When i try to download forge for minecraft it says Missing these libraries. and it doesnt work
#854 [15:31] <mattym> ??> Daniel7 mods
#855 [15:31] <Absol> Daniel7: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#856 [15:31] * Darcey [webchat@host86-179-11-15.range86-179.btcentralplus.com] has joined #minecrafthelp
#857 [15:32] <Darcey> When I enter my login credentials and press enter, nothing happens
#858 [15:32] * Daniel7 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has quit. (Client Quit)
#859 [15:32] <mattym> Darcey, Nothing at all?
#860 [15:33] <Darcey> The login button goes grey when I hover over / click it, but green again as soon as I move the cursor off it
#861 [15:33] * CortezJEL [webchat@pool-72-93-206-199.bstnma.fios.verizon.net] has joined #minecrafthelp
#862 [15:33] <mattym> Darcey, Are you sure you have entered the information properly and in the right fields?
#863 [15:34] <Darcey> no error message
#864 [15:34] <Darcey> yes, always had the same login
#865 [15:34] <Darcey> if the details are wrong, wouldn't i get an error msg?
#866 [15:35] <mattym> Darcey, And when you click login, nothing happens?
#867 [15:35] <Darcey> nothing
#868 [15:35] <CortezJEL> can someone help me install on kali linux
#869 [15:37] <mattym> CortezJEL, We have a rule of thumb for Linux, "If you can't figure it out, you should not be using Linux"
#870 [15:37] <mattym> Darcey, Have you tried reinstalling the launcher>
#871 [15:37] <CortezJEL> ??
#872 [15:38] <CortezJEL> <+mattym> i can't install it
#873 [15:38] <mattym> CortezJEL, Did you get the install files from minecraft.net
#874 [15:38] <Darcey> no, I'll give that a try - thanks mattym
#875 [15:38] <CortezJEL> yes...
#876 [15:39] <Musicboy10> Ok I removed all the mods and I did it all over again and the test is on https://paste.ubuntu.com/p/SsFS2DjBRs/
#877 [15:39] <mattym> CortezJEL, Then if they don't work, its probably not supported on that version of linux.
#878 [15:39] <CortezJEL> i beleve it's a debian distro
#879 [15:40] <mattym> CortezJEL, But its a purpose built distro, so may not have all the required libraries.
#880 [15:40] * Daniel6 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has joined #minecrafthelp
#881 [15:40] <CortezJEL> ok
#882 [15:40] <CortezJEL> so what shouls i do
#883 [15:40] <Daniel6> Hi i was here earlier because my minecraft wouldnt launch. Now its not launching again. its stuck on the mojang screen
#884 [15:40] <mattym> Musicboy10, That is still modded.
#885 [15:41] <mattym> CortezJEL, Try a different distro, or make sure you have all the libraries you need.
#886 [15:42] <mattym> Daniel6, Did you reinstall any of the stuff you were told to remove?
#887 [15:42] <Daniel6> no
#888 [15:42] * Darcey [webchat@host86-179-11-15.range86-179.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#889 [15:42] <Daniel6> Should i use the same cleaner?
#890 [15:42] <CortezJEL> ok and not shure if this helps but i get an error like "
�TK@��d@8 (invalid encoding)"
#891 [15:43] <mattym> ??> Daniel6 launcher/log-txt
#892 [15:43] <Absol> Daniel6: We need to see your full launcher log, which is created in the game directory.
#893 [15:43] <Absol> Daniel6: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#894 [15:44] <mattym> CortezJEL, We really cant help any further. Use a different distro, or figure out what libraries are missing.
#895 [15:44] <CortezJEL> no, it's a blank file, that (
�TK@��d@8 (invalid encoding)) is the name
#896 [15:45] <Daniel6> https://paste.ubuntu.com/p/5RFtKFmxFP/plain/
#897 [15:45] <mattym> Daniel6, Check the log file again, should be a lot longer
#898 [15:45] <mattym> Daniel6, Let the game crash.
#899 [15:45] <mattym> Daniel6, Then open the file while the launcher is closed
#900 [15:45] <mattym> Daniel6, Then open the file while the launcher is closed
#901 [15:46] * CortezJEL [webchat@pool-72-93-206-199.bstnma.fios.verizon.net] has left #minecrafthelp
#902 [15:46] * zach [webchat@108-215-4-93.lightspeed.austtx.sbcglobal.net] has joined #minecrafthelp
#903 [15:46] <zach> ok i deleted everything now what?
#904 [15:46] * zach is now known as Guest83893
#905 [15:46] <Guest83893> i was on the chat a few minuetes ago
#906 [15:46] <mattym> Guest83893, Restart the game.
#907 [15:47] <Guest83893> ok then what
#908 [15:47] <mattym> Guest83893, Add servers, close the game, and see if they are still there.
#909 [15:47] <Guest83893> ok ill check
#910 [15:47] <Daniel6> https://paste.ubuntu.com/p/tn55dZyh6n/plain/
#911 [15:48] <mattym> Daniel6, You were already told we dont help with modded.
#912 [15:48] <Daniel6> Modded?
#913 [15:48] <Daniel6> what do i have modded?
#914 [15:49] <mattym> ??> Daniel6 win/reinst
#915 [15:49] <Absol> Daniel6: You may need to reinstall the locally installed files that Minecraft puts into place.
#916 [15:49] <Absol> Daniel6: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#917 [15:51] * Avat1r [webchat@43.51-175-14.customer.lyse.net] has joined #minecrafthelp
#918 [15:52] <Avat1r> Hey, my minecraft used to work, but suddenly it just didnt work anymore, i've tried everything.
#919 [15:52] <mattym> Avat1r, What happens when you try to run it?
#920 [15:52] <Avat1r> it freezes on the mojang
#921 [15:52] <Avat1r> i checked the crash log and it says this
#922 [15:52] <Avat1r> Process crashed with exit code -805306369
#923 [15:53] <Avat1r> couldnt find anything related to that on google
#924 [15:53] <mattym> Avat1r, Are you running Discord?
#925 [15:53] <Avat1r> Yes i am.
#926 [15:53] <mattym> Avat1r, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#927 [15:53] <Avat1r> can you give me an idea of where to find it?
#928 [15:53] <mattym> Avat1r, Its in the settings
#929 [15:53] <Daniel6> Still not responding Absol
#930 [15:54] <Avat1r> Enable ingame overlay?
#931 [15:54] <Avat1r> i mean disable*
#932 [15:54] <mattym> Daniel6, Get the log again, and remember it should be considerably longer.
#933 [15:54] <mattym> Avat1r, Yes
#934 [15:54] <Avat1r> alright, relaunching
#935 [15:54] <Daniel6> Hold on ill be back let me try something
#936 [15:54] <Avat1r> (i can launch minecraft with the old launcher)
#937 [15:55] <Avat1r> it is already on not responding.
#938 [15:55] * Daniel6 [webchat@c-24-13-32-105.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#939 [15:55] <Avat1r> didn't seem to work.
#940 [15:55] <mattym> ??> Avat1r launcher/log-txt
#941 [15:55] <Absol> Avat1r: We need to see your full launcher log, which is created in the game directory.
#942 [15:55] <Absol> Avat1r: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#943 [15:56] <Avat1r> cant i just copy the minecraft game output?
#944 [15:56] <mattym> Avat1r, No, it wont have all the info.
#945 [15:56] <Avat1r> alright, give me a sec
#946 [15:57] <Guest83893> why doesnt it let me download minecraft 1.12.2
#947 [15:57] <mattym> Guest83893, What do you mean?
#948 [15:58] <Guest83893> it starts to download then it fails
#949 [15:58] <Avat1r> whats the quick keys for marking everything again? lol
#950 [15:58] <mattym> Guest83893, What does it say?
#951 [15:58] <Avat1r> so much text
#952 [15:58] <Guest83893> Unable to save download. idle3.ogg
#953 [15:58] <mattym> Avat1r, Ctrl + A will select all
#954 [15:58] <mattym> ??> Guest83893 tools/hjt
#955 [15:58] <Absol> Guest83893: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#956 [15:58] <Absol> Guest83893: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#957 [15:59] <Guest83893> whats that
#958 [15:59] <mattym> Guest83893, Instructions
#959 [15:59] <Avat1r> its in there now
#960 [15:59] <Avat1r> i pasted it
#961 [15:59] <Guest83893> im confused
#962 [15:59] <mattym> Avat1r, We need the link to the page that was created.
#963 [15:59] <Guest83893> o ok
#964 [16:00] <Avat1r> https://paste.ubuntu.com/p/s7W2TVcm3b/
#965 [16:00] <Avat1r> there u go
#966 [16:00] <Avat1r> i swear this has annoyed me for so long this problem
#967 [16:00] <Guest83893> it doesnt create a page
#968 [16:01] <mattym> Guest83893, That message was not for you. Read all the instructions Absol wrote to you.
#969 [16:01] <mattym> ??> Avat1r tools/hjt
#970 [16:01] <Absol> Avat1r: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#971 [16:01] <Absol> Avat1r: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#972 [16:01] <Guest83893> it worked now i had to keep spamming launch
#973 [16:01] <Guest83893> lets see if the multiplayer works now
#974 [16:01] * Darcey [webchat@host86-179-11-15.range86-179.btcentralplus.com] has joined #minecrafthelp
#975 [16:02] <Guest83893> it fixed thank you so much guys
#976 [16:02] <Avat1r> here it is https://paste.ubuntu.com/p/Xq7gvJR4kH/
#977 [16:03] <Darcey> I've been unable to log into my account; have now changes my password and had confirmation of the change, but getting login failure for incorrect details....
#978 [16:03] * Guest83893 [webchat@108-215-4-93.lightspeed.austtx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#979 [16:03] <mattym> ??> Avat1r av/adwcleaner
#980 [16:03] <Absol> Avat1r: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#981 [16:03] <Absol> Avat1r: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#982 [16:03] <mattym> Darcey, So its showing an error now?
#983 [16:03] <Darcey> YES! now getting an error at least :)
#984 [16:03] <Avat1r> have you had anything like this before?
#985 [16:04] <mattym> Avat1r, Yes
#986 [16:04] <Avat1r> will it get back in this chat when i reconnect?
#987 [16:04] <mattym> Darcey, Do you get the same error on the launcher and websites?
#988 [16:04] <mattym> Avat1r, Yes, but after its restarted, check the game again, it may already be fixed.
#989 [16:04] <Avat1r> i will
#990 [16:05] <Avat1r> isnt it weird i can play on the old launcher tho?
#991 [16:05] <mattym> Avat1r, Old one ignores some of the problems caused by the other things on your computer.
#992 [16:05] <Darcey> mattym only on the launcher
#993 [16:05] <mattym> Avat1r, Adwcleaner should resolve it all together.
#994 [16:05] <mattym> Darcey, Do you get a different error on the sites, or none at all?
#995 [16:06] <Darcey> no, I can log into the website
#996 [16:06] <Avat1r> i just click clean & repair
#997 [16:06] <Avat1r> yea?
#998 [16:06] <mattym> Avat1r, Yeah
#999 [16:06] <mattym> Darcey, minecraft.net or mojang.com?
#1000 [16:06] <Darcey> mattym mojang
#1001 [16:07] <mattym> ??> Darcey login/throttle
#1002 [16:07] <Absol> Darcey: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#1003 [16:07] <Absol> Darcey: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#1004 [16:07] <Darcey> mattym ok, thanks
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#1006 [16:12] * A_Gamer [webchat@96-71-129-57-static.hfc.comcastbusiness.net] has joined #minecrafthelp
#1007 [16:13] <A_Gamer> Hello, My minecraft launcher is not updating, once it gets to the end it says
#1008 [16:14] <A_Gamer> "problem moving C:/Program files (x86)/Minecraft/tmp/tmp.launcher.tmp to minecraftlauncher.exe with error code 5
#1009 [16:14] <mattym> ??> A_Gamer error/download
#1010 [16:14] <Absol> A_Gamer: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1011 [16:15] <A_Gamer> Ok, thank you!
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#1013 [16:18] <mattym> A_Gamer, If you remove anything found on that list, make sure to restart, and download the installer again.
#1014 [16:18] <A_Gamer> ok
#1015 [16:18] <mattym> A_Gamer, Then keep trying to install start it, cause with that error, sometimes you just need to keep trying over and over again.
#1016 [16:18] <A_Gamer> Okay
#1017 [16:22] * thelounge44 [webchat@customer-TLN-60-209.megared.net.mx] has joined #minecrafthelp
#1018 [16:22] <thelounge44> hypixel.net
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#1020 [16:28] <A_Gamer> Thank you for the help! My Minecraft started working again
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#1027 [17:42] <ColuiCheSente> if I try to play on a world in singleplayer my game crash
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#1030 [17:44] <Gn21> hello?
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#1037 [17:59] <Splerps> every time i attempt to run minecraft on the launcher i get a java se binary error and it wont go past the mojang logo. i updated my drivers and java. help please.
#1038 [18:01] <pervecto> every time i try and load into my friends server it says there is an error with packet ID 27 and non of them are having this isue
#1039 [18:02] <Ahab> during a storm my power went out and computer shut down. I got back in the game by using the copy world fix but now I am stuck in the nether (where I was when the power went out) and minecraft keeps crashing with an error chunk out of bounds. Can I fix my world at all?
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#1042 [18:19] <Odysseius> pervecto, Does it happen in 1.13?
#1043 [18:22] * thelounge14 [webchat@cpe-98-151-246-13.hawaii.res.rr.com] has joined #minecrafthelp
#1044 [18:22] <thelounge14> hi
#1045 [18:22] <Odysseius> thelounge14, Hello
#1046 [18:22] <thelounge14> hi
#1047 [18:23] <thelounge14> so i when itry to join a server it says cannot authenicate connection
#1048 [18:23] <Odysseius> thelounge14, What is the exact error message?
#1049 [18:24] <thelounge14> also i just changed my username but it wants me to secure my account and i cant because it is a obsolete email from years ago
#1050 [18:24] <thelounge14> and i think the two are related because sense changing my username it says cant authenticate connection
#1051 [18:25] <Odysseius> thelounge14, What is your Minecraft Username?
#1052 [18:25] <Odysseius> thelounge14, Also, what is the exact error message?
#1053 [18:25] <thelounge14> failed to authenticate with Minecraft.net
#1054 [18:27] <thelounge14> my username was MegaMasa2424 and is currently YvngJahseh
#1055 [18:27] <Odysseius> ??> thelounge14 launcher/relog
#1056 [18:27] <Absol> thelounge14: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1057 [18:28] <Odysseius> thelounge14, That should fix the joining issues. However, to fix your account, you will have to contact Mojang with your transaction ID.
#1058 [18:28] <thelounge14> ok
#1059 [18:29] <thelounge14> ooh tahnks
#1060 [18:29] <thelounge14> i dont care about fixing account i just wanted to play game so now it works thanks
#1061 [18:30] <thelounge14> bye
#1062 [18:30] <thelounge14> hopefully never talk to u again
#1063 [18:30] <thelounge14> lol
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#1067 [18:56] <Webchat_51457> can't access our account it says "game crash: an unexpected issue occured and the game crashed. We're sorry for the inconvienience.
#1068 [18:56] <Odysseius> ??> Webchat_51457 launcher/log
#1069 [18:56] <Absol> Webchat_51457: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1070 [18:56] <Odysseius> Webchat_51457, Copy the log after your game has crashed.
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#1072 [19:18] * Kat0 [webchat@S01069050cad11293.va.shawcable.net] has joined #minecrafthelp
#1073 [19:19] <Kat0> Hi, I have the Java Edition of Minecraft but I am trying to download the Windows 10 version but everytime I try to download it, it just gives me the java version.
#1074 [19:20] <Odysseius> Kat0, You will have to download it from the Windows Store.
#1075 [19:21] <yuken> How close is the current Java edition to the UWP editon? Any major differences outside of mods?
#1076 [19:21] <Kat0> is there a way to use my Java account on the windows 10 one?
#1077 [19:22] <Odysseius> Kat0, No, but on this page, you have a code you can redeem: https://account.mojang.com/
#1078 [19:22] <Odysseius> yuken, Pretty close, biggest thing is that Bedrock is still missing dual wielding.
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#1081 [19:23] <Kat0> what does redeeming the code do?
#1082 [19:23] <yuken> Odysseius, so no shields there either, I assume?
#1083 [19:23] <Odysseius> Kat0, It adds the game to your Microsoft Account
#1084 [19:23] <Odysseius> yuken, Correct.
#1085 [19:23] <Kat0> ok
#1086 [19:23] <Odysseius> Kat0, After you redeemed it, you can download it from the Windows Store free of charge
#1087 [19:24] <Kat0> ok i think it worked. Sucks that I have to start all over again
#1088 [19:24] <Odysseius> Kat0, Yes, unfortunately, worlds are not cross-compatible
#1089 [19:24] <yuken> Why use the Windows 10 edition Kat0? To play with friends?
#1090 [19:25] <Kat0> is there a way to delete my java account so I can reuse my name?
#1091 [19:25] <yuken> If you aren't playing with friends on that edition, the Java variant is still fine.
#1092 [19:25] <Odysseius> Kat0, The Usernames are seperate
#1093 [19:25] <Kat0> oh
#1094 [19:26] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#1095 [19:27] <Kat0> the reason I wanted to switch is because I bought the new texture pack but i cant get it on my java account
#1096 [19:27] <yuken> ... buying texture packs? hwot
#1097 [19:27] <yuken> Odysseius, has Microsoft stuck their grubby hands in Minecraft even worse than the XBOX editions now?
#1098 [19:27] <Odysseius> Kat0, Where did you buy that resource pack?
#1099 [19:28] <Kat0> i just follwed the link on the minecraft website
#1100 [19:28] <Odysseius> yuken, The Bedrock edition does have a microtransaction system, yes. But you can still use your own texture packs and skins.
#1101 [19:29] <Odysseius> Kat0, Could you give us the link to it?
#1102 [19:29] <yuken> ah, thank goodness.
#1103 [19:29] <Kat0> https://minecraft.net/en-us/article/super-cute-texture-pack-out-today
#1104 [19:29] <Odysseius> Kat0, Ah yes, that is for the Bedrock Edition
#1105 [19:29] <Odysseius> Kat0, i.e. Windows 10 Edition
#1106 [19:30] <yuken> Odysseius, do Java resource packs work on the Windows 10 Edition, or do you need to remake them?
#1107 [19:30] <Kat0> damn it
#1108 [19:30] <Odysseius> yuken, The system is completely different
#1109 [19:30] <yuken> That's annoying. How would one go about doing it?
#1110 [19:31] <CubeTheThird> huh. I was under the impression texture packs were unified through the Bedrock edition
#1111 [19:31] <Odysseius> CubeTheThird, Not with the Java Edition though
#1112 [19:31] <Odysseius> right?
#1113 [19:31] <yuken> Yeah, I can get the idea of using different save systems, ok, fine, but textures should still be able to be organized in the same way o-O
#1114 [19:31] <CubeTheThird> ya no not with the Java edition
#1115 [19:32] * Kat0 [webchat@S01069050cad11293.va.shawcable.net] has joined #minecrafthelp
#1116 [19:32] <Kat0> is there somewhere you would recommend finding texture packs?
#1117 [19:32] <Odysseius> Kat0, For the Java Edition, or the Bedrock Edition?
#1118 [19:33] <Kat0> java
#1119 [19:33] <yuken> For the Java Edition, Curse is a good place.
#1120 [19:33] <Kat0> i worked too hard to loose all my stuff
#1121 [19:33] <yuken> Curse & developer websites like Sphax, John Smith, et cetera.
#1122 [19:33] <yuken> https://www.curseforge.com/minecraft/texture-packs/ is my main source to look around.
#1123 [19:33] <Kat0> do you have links?
#1124 [19:33] <Kat0> thank you
#1125 [19:33] <yuken> Sphax & John Smith are 2 very commonly used texture packs, and I like DokuCraft:
#1126 [19:33] <Odysseius> Yes, Cursefore is trustworthy
#1127 [19:34] <yuken> https://bdcraft.net/ & https://dokucraft.co.uk/ & https://www.johnsmithlegacy.co.uk/
#1128 [19:34] <yuken> Those would be my 3 favorite texture packs, though the last 2 are sort've dark-medieval.
#1129 [19:35] <Kat0> cool. thanks so much for the help :)
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#1131 [19:42] * Kevin3 [webchat@104-7-250-193.lightspeed.livnmi.sbcglobal.net] has joined #minecrafthelp
#1132 [19:43] <Kevin3> Hello I’m having problems signing into my Microsoft account on my Nintendo switch
#1133 [19:43] <Odysseius> Kevin3, What problems?
#1134 [19:44] <Kevin3> It will bring up a window saying connecting and then a new window pops up and it says failed to login
#1135 [19:44] <Odysseius> Kevin3, Are you sure the login data is correct?
#1136 [19:44] <Kevin3> I have it up to date and everything
#1137 [19:45] <Kevin3> it won’t even ask for that stuff
#1138 [19:45] <Kevin3> I hit sign into Microsoft account and then the windows pop up
#1139 [19:46] <Odysseius> Kevin3, Give me two seconds to check whether or not I can reproduce the issue
#1140 [19:46] <Kevin3> Ok thanks
#1141 [19:49] <Odysseius> Kevin3, Hmm, I don't seem to have any issues. Which version of the game is running on the Switch right now?
#1142 [19:49] <Odysseius> Kevin3, Bottom-right corner of your Minecraft start screen
#1143 [19:50] <Kevin3> It’s the new cross platform version 1.5.1
#1144 [19:51] <Odysseius> Kevin3, And the Switch itself is also up-to-date?
#1145 [19:51] <Kevin3> Yes everything is up to date
#1146 [19:52] <Odysseius> Kevin3, Can you access this website, using the same network the Switch is using?: https://minecraft.curseforge.com/
#1147 [19:52] <Kevin3> ya I have and Xbox and I can login to that just fine
#1148 [19:53] <Kevin3> Nvm that I didn’t read it right
#1149 [19:53] <Odysseius> Kevin3, I gave you the wrong link, sorry
#1150 [19:53] <Kevin3> Ya it worked I went to the website just now
#1151 [19:53] <Odysseius> Kevin3, Sorry about that
#1152 [19:53] <Odysseius> Kevin3, https://account.microsoft.com/
#1153 [19:54] <Kevin3> Ya I’ve been on that today
#1154 [19:55] <Odysseius> Kevin3, And what is the exact error message you receive?
#1155 [19:56] <Kevin3> We tried to sign you in to your Microsoft account, but something went wrong.
#1156 [19:56] <CubeTheThird> you should contact Microsoft support about that one
#1157 [19:57] <Odysseius> Kevin3, Indeed, more specifically, https://support.xbox.com/
#1158 [19:57] <Odysseius> Kevin3, They will be able to assist you much better, as we are mostly specialised on the Java Edition of Minecraft here
#1159 [19:58] <Kevin3> I did they told me to clear my cache on my switch but didn’t no if it would affect my saved games on my switch so they sent me here
#1160 [19:59] <Odysseius> right
#1161 [19:59] <Odysseius> they send people to us...
#1162 [20:00] <Kevin3> Ya
#1163 [20:00] <Odysseius> Kevin3, Try this then: support.nintendo.com
#1164 [20:00] <Kevin3> ya that’s what I was planing to do next they would no that answer
#1165 [20:01] <Kevin3> about the cache
#1166 [20:01] <Odysseius> Kevin3, Yes, exactly. Like I said, we are very limited when it comes to Bedrock Edition unfortunately
#1167 [20:02] <CubeTheThird> I'm fairly certain Cache has nothing to do with saved games
#1168 [20:02] <Kevin3> thanks for tying
#1169 [20:02] <Kevin3> trying*
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#1171 [20:04] <Kevin3> Right befor I hit reset I window pops up saying all my passwords and username will be deleted and I won’t b able to get them back
#1172 [20:04] <xXFatAL> um itried doing forge but java wont work
#1173 [20:04] <Odysseius> xXFatAL, We do not support mods here, sorry.
#1174 [20:04] <Kevin3> ill come back and let u guys no what the fix is if I find it
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#1177 [20:41] * gator0_0eater [webchat@CPE00fc8de3b183-CM00fc8de3b180.cpe.net.cable.rogers.com] has joined #minecrafthelp
#1178 [20:41] <gator0_0eater> Hello
#1179 [20:42] <gator0_0eater> i dont remember my account email so i cant migrate please help
#1180 [20:43] <CubeTheThird> gator0_0eater, what's your username?
#1181 [20:43] <gator0_0eater> Gator0_0eater
#1182 [20:44] <CubeTheThird> gator0_0eater, as far as I can tell that account doesn't need migrating....
#1183 [20:44] <CubeTheThird> gator0_0eater, if you aren't sure which email is linked to it though, you'll have to contact Mojang about it
#1184 [20:44] <CubeTheThird> ??> gator0_0eater mojang/email
#1185 [20:44] <Absol> gator0_0eater: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1186 [20:44] <Absol> gator0_0eater: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1187 [20:45] <gator0_0eater> It says it needs to be updated to play realms
#1188 [20:47] <gator0_0eater> cube do you have any idea why?
#1189 [20:50] <CubeTheThird> gator0_0eater, the account needs to be updated, or the game/launcher?
#1190 [20:51] <gator0_0eater> Updated
#1191 [20:51] <gator0_0eater> my bad
#1192 [20:51] <gator0_0eater> account
#1193 [20:52] <CubeTheThird> gator0_0eater, hmm, perhaps the info I'm looking at is wrong then. That is normally the message when you need to migrate ya
#1194 [20:53] <gator0_0eater> When i click realms it says "If you have an older account (you log in with your username), you need to migrate the account to a mojan account in order to access realms"
#1195 [20:53] <gator0_0eater> and i have to log in with my username
#1196 [20:53] <CubeTheThird> gator0_0eater, ya. You'll need to follow the instructions Absol gave you then to help migrate your account
#1197 [20:55] <gator0_0eater> It says i need to use my email which i dont know
#1198 [20:57] <gator0_0eater> Cube please help me out
#1199 [21:00] <gator0_0eater> This shit is bullshit
#1200 [21:00] <Absol> gator0_0eater: Please keep it civil
#1201 [21:00] <gator0_0eater> This is BS
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#1205 [21:32] <msa> ubuntu 18.04 "Failed to log in: the authentication servers are currently down ...."
#1206 [21:33] <mattym> msa, If you open up a terminal and enter: java -version
#1207 [21:33] <mattym> msa, What does it respond with?
#1208 [21:34] <CubeTheThird> oh lemme try the fix I've found for this one
#1209 [21:34] <msa> ...googling gives some results indicating problems with java certs but answers are bit varying
#1210 [21:34] <CubeTheThird> msa, first, run updates: sudo apt-get update && sudo apt-get upgrade
#1211 [21:35] <msa> openjdk version "10.0.1" 2018-04-17, OpenJDK Runtime Environment (build 10.0.1+10-Ubuntu-3ubuntu1), OpenJDK 64-Bit Server VM (build 10.0.1+10-Ubuntu-3ubuntu1, mixed mode)
#1212 [21:35] <msa> done apt upgrades
#1213 [21:36] <CubeTheThird> msa, next, try reinstalling the java certs: sudo apt-get install ca-certificates-java
#1214 [21:36] <yuken> CubeTheThird, isn't...
#1215 [21:36] <yuken> the problem Java 10?
#1216 [21:36] <CubeTheThird> also possible
#1217 [21:36] <yuken> Java 10 is 100% the issue off the top of my head.
#1218 [21:36] <yuken> I never got it working with JRE 10, works fine in 8.
#1219 [21:37] <mattym> Java 10 breaks the certs, not sure if an update will fix. Or if you need to install 8 only and then update certs.
#1220 [21:37] <msa> ok, I will downgrde to 8, (java really sucks 9
#1221 [21:37] <msa> )
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#1223 [21:41] * Auroriia [webchat@174-16-115-27.hlrn.qwest.net] has joined #minecrafthelp
#1224 [21:43] <Auroriia> Keep having a problem connecting to server, Minecraft's server crashes everytime I try and get back on 1.13. Something about Internal Exception: java.io.IOException: An established connection was aborted by the software in your host machine.
#1225 [21:43] <Auroriia> Not sure if anyone's here or can help,
#1226 [21:46] <mattym> Auroriia, Do you mean you are crashing when you try to join a specific server, or crashing when you try to start the game?
#1227 [21:47] <Auroriia> Was playing with a friend on a server, Was mining, and it crashed and all this happened.
#1228 [21:47] <Auroriia> Though it might be because In 1.13, blocks wern't properly breaking/etc. Like a server hole.
#1229 [21:47] <mattym> Auroriia, So it only happens on one server?
#1230 [21:48] <Auroriia> Yeah, on our world, pretty much. It keeps kicking me.
#1231 [21:49] <mattym> Auroriia, Well based on the error, it seems like its something the server needs to fix on their end.
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#1233 [21:50] <Auroriia> It's says, java.io.IOException: An existing connection was forceably closed by the remote host, this is something on their end?
#1234 [21:50] <msa> hmm.. jre-8 works with old "minecraft.jar" start, but the authentication bug still shows with "snap installed" minecraft - need to remove and reinstall snaps+
#1235 [21:51] <msa> ? (keyboard is shitty)
#1236 [21:51] <Absol> msa: Please keep it civil
#1237 [21:51] <mattym> Auroriia, Yes
#1238 [21:51] <mattym> msa, Snap isnt an official install method. So use the official jar.
#1239 [21:52] * Anson [webchat@249-77-255-113-on-nets.com] has joined #minecrafthelp
#1240 [21:53] <Anson> hi anyone
#1241 [21:53] <msa> really, when upgraded to ubuntu 18.04 and looked for minecraft to install, the snap was the only game in town, where is the official minecraf.jar to download?
#1242 [21:53] <mattym> msa, Minecraft.net
#1243 [21:54] <Anson> mattym did u guys see my launcher log thingie?
#1244 [21:54] * Mochx [webchat@pool-100-15-18-126.washdc.fios.verizon.net] has joined #minecrafthelp
#1245 [21:54] <CubeTheThird> msa, https://minecraft.net/download has a .deb file
#1246 [21:54] <mattym> Anson, What?
#1247 [21:54] <Anson> yesterday i gave u guys the pastebin thing
#1248 [21:55] <mattym> Anson, Well you will need to remind us of the issue, and provide the info again.
#1249 [21:55] <Anson> ok
#1250 [21:56] <Mochx> I've been getting a error. I've tried to start a world and it gave me "java.lang.IndexOutOfBoundsException: bitIndex < 0: -1. Im using mods.
#1251 [21:56] <mattym> ??> Mochx mods
#1252 [21:56] <Absol> Mochx: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1253 [21:56] <Anson> can u give me th pastebin link?
#1254 [21:56] <Mochx> ok, hold on
#1255 [21:56] <mattym> ??> Anson paste
#1256 [21:56] <Absol> Anson: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#1257 [21:57] <Anson> https://paste.ubuntu.com/p/4nCBXq9JGt/
#1258 [21:57] <Anson> are u guys humans
#1259 [21:57] <mattym> Anson, Once again, what was the problem? And also that is not a complete log
#1260 [21:58] <msa> why minecraft.net download wants login? I just want to download minecraf.jar +
#1261 [21:58] <Anson> oh i got kicked out of minecraft singleplayer when i teleported too far and it said invalid move player packets recieved
#1262 [21:58] <mattym> msa, Because you need a login to play the game, so you also need it to download.
#1263 [21:59] <mattym> Anson, Try to load the world again, close the game, error windows, and launcher, then copy the log again.
#1264 [21:59] <Mochx> Anson, https://pastebin.com/1kZhp0hC
#1265 [21:59] * Mochx [webchat@pool-100-15-18-126.washdc.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1266 [22:01] <msa> yes, but this is my sons account and its a pain to go through all check in and parental permission hoopla..
#1267 [22:01] <mattym> msa, You should only need to do that when making an account. Not logging into one.
#1268 [22:01] <Anson> how do u guys know these stuff
#1269 [22:02] <CubeTheThird> msa, go to https://minecraft.net/download for the download
#1270 [22:02] <CubeTheThird> Anson, lots of practice
#1271 [22:03] <Anson> practise with what?
#1272 [22:03] <CubeTheThird> Anson, with helping people lol
#1273 [22:03] <Anson> do u guys have test accounts?
#1274 [22:03] <CubeTheThird> no
#1275 [22:03] <Anson> do u guys get paid?
#1276 [22:03] <CubeTheThird> nope
#1277 [22:04] <Anson> then how do u become an operator
#1278 [22:04] <CubeTheThird> by helping people
#1279 [22:04] <Anson> is this ur job?
#1280 [22:04] <CubeTheThird> no
#1281 [22:04] <CubeTheThird> if it was I'd be getting paid :p
#1282 [22:04] <msa> mattym, log in with sons account want's the parents persmission... i guess i just have to go through it...
#1283 [22:04] <CubeTheThird> we volunteer with this
#1284 [22:05] <Anson> are u always online?
#1285 [22:05] <CubeTheThird> there's usually somebody here. Not always the same people
#1286 [22:06] <Anson> do u know how to fix the invalid move player packets recieved thing in single player?
#1287 [22:06] <msa> CubeTheThird, you mean download Minecraft.deb ?
#1288 [22:06] <mattym> Anson, Follow the instructions you were already given. We cant help without the log.
#1289 [22:06] <CubeTheThird> msa, yes that's right
#1290 [22:07] <Anson> ok
#1291 [22:07] <Anson> ill ask my bro for login
#1292 [22:08] <msa> CubeTheThird, someone should fix the instructions "apt-get" does not install from deb file? dpkg -i ?
#1293 [22:09] <CubeTheThird> msa, huh good notice. I'll poke some people about that
#1294 [22:10] <Anson> what is different about + and a\
#1295 [22:11] <CubeTheThird> umm... hope I'm not getting them mixed up (I don't see that with my IRC client), but + is voiced, and @ is op
#1296 [22:11] * Ryan [webchat@249-77-255-113-on-nets.com] has joined #minecrafthelp
#1297 [22:11] * Ryan [webchat@249-77-255-113-on-nets.com] has quit. (Client Quit)
#1298 [22:19] <Anson> is it the launcher_log.txt?
#1299 [22:19] <CubeTheThird> Anson, that should work
#1300 [22:20] <Anson> but its very short
#1301 [22:20] <CubeTheThird> Anson, well make sure you get it after the error occurs
#1302 [22:20] <Anson> ?
#1303 [22:20] <Auroriia> Now I'm able to get on, but I'm stuck in like a dying pose, and the server kicks me out.
#1304 [22:21] <mattym> Auroriia, Still something the server needs to deal with.
#1305 [22:21] <CubeTheThird> Anson, like... make the issue happen, then get the text in the launcher log
#1306 [22:21] <Auroriia> I mean the server is my friends server, even he is unsure of what to do
#1307 [22:22] <CubeTheThird> Auroriia, is it a vanilla server?
#1308 [22:22] <Auroriia> It is the new 1.13, and yes. No mods, normal minecraft server.
#1309 [22:22] <CubeTheThird> Auroriia, are you the only person experiencing this issue?
#1310 [22:23] <Auroriia> I have no idea, honestly.
#1311 [22:23] <Anson> cube its still the same tho
#1312 [22:24] <mattym> Anson, Even simply starting the game, even if you cant load the world, will make that log thousands of lines long.
#1313 [22:24] <Anson> matty then will it change while im starting it?
#1314 [22:25] <mattym> Anson, Only if the file is closed while you start the game and cause the issue to happen.
#1315 [22:27] * msa [webchat@c-67-160-41-187.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#1316 [22:37] <Anson> https://paste.ubuntu.com/p/zSJm42xVZD/
#1317 [22:37] <Anson> ok mattym
#1318 [22:40] <mattym> Anson, If I had to guess, the person that made the map either messed something up, or it no longer works on the current version.
#1319 [22:40] <mattym> Anson, Either way, it does not seem like there is anything you will be able to do.
#1320 [22:41] <Anson> ok bye
#1321 [22:51] * msa [webchat@c-67-160-41-187.hsd1.wa.comcast.net] has joined #minecrafthelp
#1322 [22:52] <msa> thanks. It now seems to work on Ubuntu 18.04 (with jre-8). I had some serious trouble in getting rid of the "snap" installation from all menus.. yechh :(
#1323 [23:13] * rcmaehl [~null@cpe-192-180-100-135.kya.res.rr.com] has quit. (Ping timeout: 182 seconds)
#1324 [23:27] * RssD [webchat@c-73-57-84-74.hsd1.fl.comcast.net] has joined #minecrafthelp
#1325 [23:30] <RssD> About once every week to two weeks I get the issue "Login failed. Invalid username or password". for both the minecaft launcher and Mojang servers, resetting my password doesn't work so I just sit around for 3 hours for it to magically work. It is fine once every so often but the second time this week and the fifth or so time within the last 30 day
#1326 [23:30] <RssD> s it is getting a bit more than mildly infuriating.