#1 [00:00] * Soul0 [webchat@202.63.51.244.static.rev.eftel.com] has joined #minecrafthelp
#2 [00:00] <Soul0> Can someone help me with screen issues?
#3 [00:01] <Soul0> I have two crash reports and a screenshot.
#4 [00:02] * Soul0 [webchat@202.63.51.244.static.rev.eftel.com] has quit. (Client Quit)
#5 [00:27] * PotAccuracy [webchat@user-24-96-223-116.knology.net] has joined #minecrafthelp
#6 [00:27] <PotAccuracy> hello?
#7 [00:28] <PotAccuracy> i need help
#8 [00:30] <PotAccuracy> Yesterday the name poles was available by using namemc it said it was then i tried to change the name to it when i was first available but it wouldnt let me a person told me it was blocked but now somebody owns the name
#9 [00:30] <PotAccuracy> but now i want to try it with the name humans and it seems to do the same thing?
#10 [00:34] * potatowoman111111 [webchat@cpe-70-120-215-21.stx.res.rr.com] has joined #minecrafthelp
#11 [00:35] <potatowoman111111> My Minecraft singleplayer survival refuses to work. It wont let me break blocks at all. No, im not on adventure mode. Please help?
#12 [00:50] * MrBuzzdun [webchat@24-183-108-236.dhcp.mdsn.wi.charter.com] has joined #minecrafthelp
#13 [00:51] <MrBuzzdun> hello im having a problem with Minecraft crashing after I click play.
#14 [00:53] <MrBuzzdun> if you need more info just ask.
#15 [01:03] <MrBuzzdun> hello?
#16 [01:05] <PotAccuracy> hi
#17 [01:05] <PotAccuracy> i've been waiting for while also
#18 [01:06] <MrBuzzdun> yeah
#19 [01:06] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#20 [01:07] <MrBuzzdun> are there any operators online please?
#21 [01:13] <MrBuzzdun> hello
#22 [01:14] <MrBuzzdun> hello
#23 [01:16] * PotAccuracy [webchat@user-24-96-223-116.knology.net] has quit. (Quit: webchat.esper.net)
#24 [01:18] * notverysmart [webchat@71-95-111-237.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#25 [01:18] <notverysmart> is anyone actually here
#26 [01:19] <notverysmart> understood
#27 [01:19] <notverysmart> and understandable
#28 [01:19] <notverysmart> bye
#29 [01:19] * notverysmart [webchat@71-95-111-237.dhcp.knwc.wa.charter.com] has quit. (Client Quit)
#30 [01:22] * PotAccuracy [webchat@user-24-96-223-116.knology.net] has joined #minecrafthelp
#31 [01:22] <PotAccuracy> hello?
#32 [01:27] <MrBuzzdun> no one here cool.
#33 [01:32] <PotAccuracy> anyone here/
#34 [01:39] * MrBuzzdun [webchat@24-183-108-236.dhcp.mdsn.wi.charter.com] has quit. (Quit: webchat.esper.net)
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#37 [02:01] <PotAccuracy> hello?
#38 [02:31] * Maverick_104 [webchat@cpe-66-67-88-65.twcny.res.rr.com] has joined #minecrafthelp
#39 [02:32] <Maverick_104> im unable to download 1.12 Unable to save download. cs_cz.lang
#40 [02:35] * Frisk [~piotrex43@79.163.249.7.ipv4.supernova.orange.pl] has joined #minecrafthelp
#41 [02:37] * yup [webchat@c211-30-251-79.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#42 [02:38] * yup [webchat@c211-30-251-79.rivrw7.nsw.optusnet.com.au] has quit. (Client Quit)
#43 [02:38] <Anna> Maverick_104: remove bytefence
#44 [02:53] * john [webchat@174-085-060-163.dhcp.chtrptr.net] has joined #minecrafthelp
#45 [02:54] <john> can i buy minecraft on a different computer without downloading it and transfer it to my computer
#46 [02:55] <Andrio> john, yes
#47 [02:56] <john> how does that work?
#48 [02:57] <Andrio> john, if you buy the Java Edition your purchase is associated with your Mojang account. You can download the game by logging in using that account.
#49 [03:22] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Remote host closed the connection)
#50 [03:22] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#51 [03:45] * GW641 [webchat@47.29.188.169] has joined #minecrafthelp
#52 [03:46] <GW641> Hello?
#53 [03:46] * john [webchat@174-085-060-163.dhcp.chtrptr.net] has quit. (Quit: webchat.esper.net)
#54 [03:47] * GW641 [webchat@47.29.188.169] has quit. (Client Quit)
#55 [03:57] * billy2 [webchat@174-085-060-163.dhcp.chtrptr.net] has joined #minecrafthelp
#56 [03:59] <billy2> hello, I tried downgrading/running 1.5.2 but it crashs
#57 [04:00] <billy2> i was using launch options and i am not using any mods
#58 [04:03] <billy2> how do i get it to work?
#59 [04:38] <billy2> ?
#60 [04:40] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#61 [04:57] * ICantJoinArcane [webchat@va-184-5-132-254.dhcp.embarqhsd.net] has joined #minecrafthelp
#62 [04:57] <ICantJoinArcane> javanet.net.connect.exception fix kthx
#63 [05:01] * ICantJoinArcane [webchat@va-184-5-132-254.dhcp.embarqhsd.net] has quit. (Client Quit)
#64 [05:14] * captain [webchat@176.81.69.111.dynamic.snap.net.nz] has joined #minecrafthelp
#65 [05:16] <captain> When I try download the newest update it says "Failed to download file, the file contents differ from what was expected. 1.13.jar."
#66 [05:16] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
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#69 [06:26] * wartapes [webchat@cpc139910-dund17-2-0-cust204.16-4.cable.virginm.net] has joined #minecrafthelp
#70 [06:27] <wartapes> getting this error code upon every start http://prntscr.com/kelajs
#71 [06:50] * Mathem [webchat@ti0011a400-2198.bb.online.no] has joined #minecrafthelp
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#75 [07:24] * Webchat_96175 [webchat@46.7.188.202] has joined #minecrafthelp
#76 [07:24] <Webchat_96175> help!
#77 [07:25] * Webchat_96175 [webchat@46.7.188.202] has quit. (Client Quit)
#78 [07:31] * nathanhomie2 [webchat@cpe-74-69-231-226.ne.res.rr.com] has joined #minecrafthelp
#79 [07:31] <nathanhomie2> hello
#80 [07:34] * nathanhomie2 [webchat@cpe-74-69-231-226.ne.res.rr.com] has quit. (Client Quit)
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#86 [08:08] * joel [webchat@host86-191-240-138.range86-191.btcentralplus.com] has joined #minecrafthelp
#87 [08:08] <joel> hi
#88 [08:08] <Guest75756> i have purchased minecraft before, i beleive i know the email used but i am unable to access the account
#89 [08:09] <Guest75756> when i use reset password i do not receive an email to either email address i would have used
#90 [08:22] * Webchat_93031 [webchat@modemcable019.15-162-184.mc.videotron.ca] has joined #minecrafthelp
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#96 [09:39] * Juleskrapul [webchat@cust-24-209-110-94.dyn.as47377.net] has joined #minecrafthelp
#97 [09:39] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#98 [09:40] <Juleskrapul> I haven't played minecraft in a long time, i wanted to play again but i can't remember my acc details anymore, i tried everything, looked everywhere, i'm hoping you guys can help me
#99 [09:41] <webrosc> ??> Juleskrapul account/forgot-login
#100 [09:41] <Absol> Juleskrapul: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#101 [09:41] <Absol> Juleskrapul: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#102 [09:43] <Juleskrapul> how do i contact mojang
#103 [09:43] <webrosc> read what Absol said
#104 [09:57] * Juleskrapul [webchat@cust-24-209-110-94.dyn.as47377.net] has quit. (Quit: webchat.esper.net)
#105 [09:58] * xMaycol_ [webchat@208.106.178.186.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#106 [09:59] * Pol [webchat@75.108.17.140] has joined #minecrafthelp
#107 [09:59] <xMaycol_> crash game
#108 [10:00] <Pol> Hi, quick question. How don you make minecraft use more RAM?
#109 [10:01] <xMaycol_> I dont know
#110 [10:01] <xMaycol_> and no speak inglesh
#111 [10:02] <webrosc> Pol, https://www.minecraftforum.net/forums/support/java-edition-support/1871637-tutorial-allocate-more-memory-for-minecraft
#112 [10:02] * Pol [webchat@75.108.17.140] has quit. (Client Quit)
#113 [10:03] <xMaycol_> Process crashed with exit code -1
#114 [10:03] <xMaycol_> my problem
#115 [10:03] <webrosc> xMaycol_, post the whole crash report to paste.ubuntu.com then link it here
#116 [10:06] <xMaycol_> already
#117 [10:07] * Unknown [webchat@ip545268d3.speed.planet.nl] has joined #minecrafthelp
#118 [10:08] <xMaycol_> do not open minecraft because of launcher errors
#119 [10:08] <xMaycol_> Process crashed with exit code -1
#120 [10:08] <xMaycol_> OpenGL: ~~ERROR~~ RuntimeException: No OpenGL context found in the current thread.
#121 [10:08] <Unknown> Well okey, ehm, A very long time ago I bought MC with the Username MrWeeknie (Old login system), But I want the account back.. Now the problem is, I can not access the old emailadress I can not access anymore.. What to do??
#122 [10:09] <webrosc> Unknown, you will have to contact Mojang with your transaction ID for them to fix your issue
#123 [10:10] <webrosc> ??> Unknown mojang/email
#124 [10:10] <Absol> Unknown: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#125 [10:10] <xMaycol_> migrate the account of your old session to a new account
#126 [10:10] <Absol> Unknown: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#127 [10:10] <Unknown> Where can I find the transaction ID? I can not find any help about that :(
#128 [10:10] <webrosc> Unknown, do you remember when you bought the game and how you paid?
#129 [10:10] <Unknown> Well, Its waaaayyy to long ago.. So idk
#130 [10:11] <Unknown> I will look for the payment than :S
#131 [10:11] <xMaycol_> -.- no speak inglesh
#132 [10:12] <xMaycol_> It is difficult to speak being different language
#133 [10:12] * xMaycol_ [webchat@208.106.178.186.static.anycast.cnt-grms.ec] has quit. (Quit: webchat.esper.net)
#134 [10:12] <webrosc> ??> Unknown account/trans-id
#135 [10:12] <Absol> Unknown: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#136 [10:14] <webrosc> otherwise tell Mojang when you contact them and they will work with you to sort it out as they may have other means of determining proof of purchase/ownership
#137 [10:16] <Unknown> Well, Thanks all, I think I have to contact Mojang.. Cant find any of the 'payment partners' they give as option :(
#138 [10:17] * faox [webchat@host-92-28-129-16.as13285.net] has joined #minecrafthelp
#139 [10:17] <webrosc> good luck
#140 [10:19] <faox> hi, I've got an issue regarding logging in. whenever i try to log in or make a mojang account on my PC it will simply not respond, however when I try it on another device (which i did, creating my account) it works perfectly
#141 [10:19] <faox> could anyone help?
#142 [10:22] * Cw8 [webchat@no-mans-land.m247.com] has joined #minecrafthelp
#143 [10:23] <Cw8> i forgot email that i used to log into one account and ihave 2 total accounts for mojang
#144 [10:24] <Andrio> faox, can you log in at https://account.mojang.com/ ?
#145 [10:24] <Andrio> ??> Cw8 account/forgot-email
#146 [10:24] <Absol> Cw8: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#147 [10:26] <Cw8> got it thank you guys
#148 [10:28] * wartapes [webchat@cpc139910-dund17-2-0-cust204.16-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#149 [10:35] <faox> yea, It's working with mojang.com but whenver i go to minecraft.net it logs me out and doesn't respond to my atteampts to log in
#150 [10:36] <Andrio> ??> faox tools/HJT
#151 [10:36] <Absol> faox: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#152 [10:36] <Absol> faox: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#153 [10:46] <faox> https://paste.ubuntu.com/p/sxZqxMv2Dm/ here you go
#154 [10:47] <faox> thought it might help if i told you I don't actually have mincraft on this pc and this whole issue is me trying to log in and download it on my pc
#155 [10:49] <Andrio> ??> faox AV/AVG
#156 [10:49] <Absol> faox: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#157 [10:49] <Absol> faox: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#158 [11:03] * faox [webchat@host-92-28-129-16.as13285.net] has joined #minecrafthelp
#159 [11:04] <faox> eh, I've done everything I could but still minecraft.net won't respond to my login
#160 [11:05] * DarkkryChaos [webchat@177.192.251.6] has joined #minecrafthelp
#161 [11:05] <DarkkryChaos> hi guys
#162 [11:05] <faox> hi
#163 [11:05] <DarkkryChaos> i have the following issues
#164 [11:06] <DarkkryChaos> is not saving the download files
#165 [11:06] <DarkkryChaos> in the java version
#166 [11:07] <Andrio> faox, might be worth getting rid of AVG altogether.
#167 [11:07] <faox> it's completely offline
#168 [11:09] <Andrio> DarkkryChaos, click 'Show details' and show us the error message you get.
#169 [11:09] <faox> I've never had any issues with AVG blocking downloads in the past
#170 [11:10] <faox> and this isnt evena download
#171 [11:10] <Andrio> faox, I have, even with the firewall disabled, so I don't trust it.
#172 [11:10] <DarkkryChaos> ok
#173 [11:10] <Andrio> faox, technically it is. It's Web traffic.
#174 [11:11] <faox> ?
#175 [11:11] <DarkkryChaos> #pastbin
#176 [11:12] <DarkkryChaos> Unable to save download. place3.ogg
#177 [11:13] <DarkkryChaos> Name: place3.ogg
#178 [11:13] <DarkkryChaos> URL: https://resources.download.minecraft.net/06/06dafda29984d98c81df8cd5edeca2e96599f1f4
#179 [11:14] <DarkkryChaos> Error details: Attempting to move successful download to
#180 [11:14] <DarkkryChaos> C:/Users\User\AppData\Roaming\.minecraft\assets\objects\06/06dafda29984d98c81df8cd5edeca2e96599f1f4
#181 [11:14] <DarkkryChaos> Filename on disk: 5bfa-a742-752f-370e
#182 [11:15] <Andrio> DarkkryChaos, what else?
#183 [11:16] <DarkkryChaos> Path: C:\Users\User\AppData\Local\Temp\5bfa-a742-752f-370e
#184 [11:16] <DarkkryChaos> Exists: file
#185 [11:16] <DarkkryChaos> can you say what's happeniing
#186 [11:17] <Andrio> DarkkryChaos, is that all it says?
#187 [11:17] <DarkkryChaos> yeap
#188 [11:17] <Andrio> DarkkryChaos, do you have ByteFence installed?
#189 [11:17] <DarkkryChaos> yes
#190 [11:18] <DarkkryChaos> turn that guy off
#191 [11:18] <Andrio> ??> DarkkryChaos AV/ByteFence
#192 [11:18] <Absol> DarkkryChaos: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#193 [11:26] <DarkkryChaos> solved
#194 [11:26] <DarkkryChaos> thanks guys
#195 [11:34] * faox [webchat@host-92-28-129-16.as13285.net] has quit. (Quit: webchat.esper.net)
#196 [11:46] * mustang359 [webchat@pool-108-18-143-132.washdc.fios.verizon.net] has joined #minecrafthelp
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#198 [12:52] * Hawk201105 [webchat@95.148.119.76] has joined #minecrafthelp
#199 [12:55] <Hawk201105> hi. I have repeatedly tried to load minecraft but it crashes while showing the MOJANG screen. please could yo ulet me know why this is happening and how I can fix it? thank you.
#200 [13:05] * thelounge72 [webchat@172-1-87-146.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#201 [13:06] <thelounge72> my game crashes when i join a server, it keeps spitting out the "Process crashed with exit code 1" error in the game logs
#202 [13:06] <Odysseius> ??> thelounge72 launcher/log
#203 [13:06] <Absol> thelounge72: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#204 [13:08] * Tempest [webchat@77-58-114-249.dclient.hispeed.ch] has joined #minecrafthelp
#205 [13:08] <Tempest> I have a problem
#206 [13:08] <Tempest> I tried to buy the java version
#207 [13:08] <Tempest> I entered my name and selected the paysafecard payment
#208 [13:08] <Tempest> but clicking on buy wont redirect me for my payment
#209 [13:09] <thelounge72> here my log with the crash :https://paste.ubuntu.com/p/h7zcQGvzPx/
#210 [13:09] <Odysseius> Tempest, Two seconds please.
#211 [13:09] <Tempest> take your time
#212 [13:09] <Tempest> ill be waiting
#213 [13:09] <Odysseius> thelounge72, Have you tried without Optifine?
#214 [13:09] <thelounge72> it worked with optifine all day until now
#215 [13:09] <thelounge72> but ill try it
#216 [13:11] <Odysseius> Tempest, Make sure all adblockers are turned off
#217 [13:11] <Tempest> did so
#218 [13:12] <Odysseius> Tempest, Is it on Minecraft.net, or did you get redirected to mojang.com?
#219 [13:12] <Tempest> minecraft.net
#220 [13:13] <Odysseius> Tempest, There may be a problem with the Paysafe Integration on minecraft.net
#221 [13:13] <Odysseius> Tempest, Please try to buy a gift code from here instead: https://account.mojang.com/buy/minecraft?agent=minecraft
#222 [13:13] <Tempest> Ok ill try
#223 [13:13] <Tempest> thanks in advance
#224 [13:14] <Odysseius> Tempest, If you already created an account on minecraft.net, you can use the same login data
#225 [13:14] <Tempest> I was already logged in
#226 [13:15] <Tempest> And i got redirected to the psc payment site
#227 [13:15] <Tempest> So thanks mate
#228 [13:15] <Tempest> Have a good rest of the day
#229 [13:15] <Odysseius> Tempest, You're weclome
#230 [13:15] <Odysseius> Tempest, Hold on
#231 [13:15] <Odysseius> damn
#232 [13:16] <thelounge72> 1.12.2 isnt even loading to the main menu
#233 [13:17] <thelounge72> minecraft just become unresponsive
#234 [13:17] <Odysseius> ??> thelounge72 win/dxdiag
#235 [13:17] <Absol> thelounge72: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#236 [13:17] <thelounge72> its now working
#237 [13:17] <thelounge72> 1.12.2
#238 [13:17] <thelounge72> should i reinstall my 1.12.2 optifine most likely?
#239 [13:18] * KiriZap [webchat@151.74.104.32] has joined #minecrafthelp
#240 [13:18] <Odysseius> thelounge72, It looks to me as your hardware may be too weak to run Minecraft stable anymore.
#241 [13:18] <KiriZap> why lava flow make me an error?
#242 [13:18] <Odysseius> KiriZap, What error?
#243 [13:18] <KiriZap> don't run minecraft
#244 [13:19] <Odysseius> ??> KiriZap launcher/log
#245 [13:19] <Absol> KiriZap: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#246 [13:19] <Odysseius> KiriZap, Please copy the log after the error occured.
#247 [13:19] <KiriZap> ok thanks
#248 [13:23] <KiriZap> https://paste.ubuntu.com/p/4pTPJmtr9n/
#249 [13:23] <Odysseius> ??> KiriZap launcher/jvm
#250 [13:23] <Absol> KiriZap: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#251 [13:24] <KiriZap> ok
#252 [13:26] <KiriZap> another time the same error and i have set to on the java option
#253 [13:27] <Odysseius> ??> KiriZap java/1.8
#254 [13:27] <Absol> KiriZap: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#255 [13:27] <Odysseius> KiriZap, Please install the 64-bit version.
#256 [13:27] <KiriZap> ok
#257 [13:28] * thelounge72 [webchat@172-1-87-146.lightspeed.moblal.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#258 [13:32] <KiriZap> i have installed java now?
#259 [13:33] <Odysseius> KiriZap, Okay, please go back the the Profile Settings, and tell me what you see when you turn "Java Executable" on.
#260 [13:33] <KiriZap> ok
#261 [13:33] <KiriZap> C:\Program Files (x86)\Java\jre1.8.0_161\bin\javaw.exe
#262 [13:34] <Odysseius> KiriZap, Change it to
#263 [13:34] <Odysseius> C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#264 [13:35] <KiriZap> done
#265 [13:35] <KiriZap> YES
#266 [13:35] <KiriZap> thanks so much
#267 [13:36] <Odysseius> KiriZap, You're welcome.
#268 [13:36] <KiriZap> :) bye bye
#269 [13:36] <Odysseius> KiriZap, Have a nice day
#270 [13:36] <KiriZap> you too
#271 [13:37] * Alex5 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has joined #minecrafthelp
#272 [13:39] <Alex5> my minecraft will not launch and when i try too open it it just gives me a white screen
#273 [13:39] <Odysseius> ??> Alex5 launcher/log
#274 [13:39] <Absol> Alex5: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#275 [13:39] <Odysseius> Alex5, Please copy the log after the game freezes.
#276 [13:40] <Alex5> the launcher will not come up
#277 [13:40] <Alex5> when i attempt too launch i get a white screen
#278 [13:40] <Odysseius> ??> Alex5 launcher/reinst/win
#279 [13:40] <Absol> Alex5: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#280 [13:40] <Absol> Alex5: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#281 [13:41] <Alex5> ok
#282 [13:52] * quickguy99 [webchat@188.251.12.136] has joined #minecrafthelp
#283 [13:53] <quickguy99> Hello. Can someone help me? I can't load into minecraft. I can open the launcher fine, and when I hit play the default 1.13 version, it says msvcr100.dll wasnt designed / concieved to be executed in Windows
#284 [13:55] <Odysseius> ??> quickguy99 win/dxdiag
#285 [13:55] <Absol> quickguy99: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#286 [14:03] <quickguy99> pastebin.com/w1itkHKD
#287 [14:03] <quickguy99> There you go Odysseius
#288 [14:04] <Odysseius> quickguy99, Download and Install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/136739/en-uk
#289 [14:04] * showbiz [webchat@ip68-2-128-102.ph.ph.cox.net] has joined #minecrafthelp
#290 [14:05] <showbiz> why does my mc shows black screen everytime I launch it
#291 [14:05] <quickguy99> What would that be Odysseius
#292 [14:05] <quickguy99> Is that the drivers?
#293 [14:05] <Odysseius> quickguy99, Yes.
#294 [14:05] <quickguy99> It redirects me to the webpage, not the drivers themselves
#295 [14:05] <Odysseius> showbiz, Are you using Discord?
#296 [14:05] <showbiz> yes
#297 [14:05] <Odysseius> quickguy99, There's a Download link on the website.
#298 [14:05] <Odysseius> showbiz, Turn off the Discord In-Game Overlay.
#299 [14:06] <showbiz> ok
#300 [14:06] <showbiz> where?
#301 [14:06] <quickguy99> Odysseius, it redirects me to invidia.co.uk/page/home.html
#302 [14:06] <quickguy99> (ignore the i before nvidia)
#303 [14:06] <Odysseius> quickguy99, https://i.imgur.com/janYx79.png
#304 [14:06] <showbiz> ah ok
#305 [14:07] <quickguy99> Odysseius, I know that
#306 [14:07] <quickguy99> But that button doesn't appear
#307 [14:08] <quickguy99> it's a diffrent page
#308 [14:08] <quickguy99> but dw about it, I got it know. could just had told me to update the drivers
#309 [14:08] <quickguy99> xD
#310 [14:08] <Odysseius> quickguy99, Considering you haven't done it in 4 years
#311 [14:09] <Odysseius> quickguy99, Try to use a different browser, that page has to show a download link.
#312 [14:09] <showbiz> well again I got a problem the world wont load when I click the selected server and then it freezes my mc and crashes it
#313 [14:09] <Odysseius> showbiz, Does it happen in Singleplayer too?
#314 [14:09] <quickguy99> Eh xD. Not my PC. It's the classical "I'm the IT guy of the family because I fixed a problem once"
#315 [14:10] <showbiz> let me check
#316 [14:10] <Odysseius> quickguy99, Ah, interesting. Well, driver is ancient, most likely the cause of the problem
#317 [14:10] <quickguy99> i'll update it, and report back
#318 [14:10] <Odysseius> quickguy99, If the website does weird things, maybe there's something wrong with the browser.
#319 [14:13] <showbiz> it dosent work In single player it just take forever to load world
#320 [14:14] <Odysseius> ??> showbiz launcher/log
#321 [14:14] <Absol> showbiz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#322 [14:14] <Odysseius> showbiz, Please copy the log after the game freezes.
#323 [14:19] <showbiz> https://paste.ubuntu.com/p/bG3MGvzCjj/
#324 [14:20] <Odysseius> showbiz, Completely close Discord, and see if that fixes the issue.
#325 [14:21] <showbiz> ok
#326 [14:23] <showbiz> it wont work still
#327 [14:23] <Odysseius> ??> tools/hjt
#328 [14:24] <Odysseius> ??> showbiz tools/hjt
#329 [14:24] <Absol> showbiz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [14:24] <Absol> showbiz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [14:26] * bildramer [~bildramer@p2003004D8D2A8E00AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#332 [14:26] <showbiz> https://paste.ubuntu.com/p/CGMYvpmscj/
#333 [14:27] <Odysseius> showbiz, Discord is still running.
#334 [14:27] <Odysseius> showbiz, Completely close it please.
#335 [14:27] <Odysseius> showbiz, Through the Task Manager if necessary.
#336 [14:27] <showbiz> oh ok
#337 [14:27] * tumbleweed [~bildramer@p2003004D8D2A8E00B916F6659E3F3492.dip0.t-ipconnect.de] has quit. (Ping timeout: 202 seconds)
#338 [14:27] <Odysseius> showbiz, Also, remove Bytefence, it is Malware.
#339 [14:28] <Odysseius> showbiz, You should also run this, as you've got some other Malware on your system
#340 [14:28] <Odysseius> ??> showbiz av/adwcleaner
#341 [14:28] <Absol> showbiz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#342 [14:28] <Absol> showbiz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#343 [14:41] * quickguy99 [webchat@188.251.12.136] has quit. (Quit: webchat.esper.net)
#344 [14:47] * Myaosa [webchat@ARennes-650-1-231-191.w92-135.abo.wanadoo.fr] has joined #minecrafthelp
#345 [14:52] <Myaosa> Hello, i have an issue with Minecraft: Java Edition, running on Windows 10. I start the game from the launcher, than the game crash on the Mojang screen, and than i have to close it cause it's not running. I tried to uninstall and install again Minecraft, Java, and updated my graphics pilots, but the problem is still unsolved, and i don't know what
#346 [14:52] <Myaosa> to do anymore. Here's my DxDiag : https://paste.ubuntu.com/p/BHGv4by7vz/
#347 [14:52] <Myaosa> Thanks for your help
#348 [14:53] <Odysseius> Myaosa, Download and Install this dirver: www.nvidia.co.uk/download/driverResults.aspx/136721
#349 [14:54] * Alex7 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has joined #minecrafthelp
#350 [14:55] <Alex7> hi my minecraft will not launch. Earlier the launcher wouldnt even launch and I listened to what the last helper told me too do an now i am able to open the launcher but the actual game wont launch
#351 [14:55] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has joined #minecrafthelp
#352 [14:56] <Odysseius> ??> Alex7 launcher/log
#353 [14:56] <Absol> Alex7: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#354 [14:56] <Odysseius> Alex7, Please copy the log after the game has stopped working.
#355 [14:58] * ewe2000 [webchat@99-48-205-184.lightspeed.brhmmi.sbcglobal.net] has joined #minecrafthelp
#356 [14:59] <Rerk> Hello! As i've read on minecraftforum.net 1.13 F.A.Q. in support section, it is stated that realm crashes on trying to connect has been fixed. However, i still can't properly join a realm that i'm invited to. Here is the last log: <[22:38:20] [Realms-connect-task/ERROR]: Couldn't connect to world
#357 [14:59] <Rerk> io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information: ec2-34-244-187-42.eu-west-1.compute.amazonaws.com/34.244.187.42:27079 . > I also have a error log with me.
#358 [15:00] * ewe2000 [webchat@99-48-205-184.lightspeed.brhmmi.sbcglobal.net] has quit. (Client Quit)
#359 [15:00] <Odysseius> Rerk, Restart your router and your PC, then try again.
#360 [15:01] <Rerk> Odysseius Tried that a few times, also as reinstalling x32 and x64 java and minecraft itself.
#361 [15:01] <Alex7> https://paste.ubuntu.com/p/nqqJBYCcDQ/
#362 [15:01] <Odysseius> ??> Rerk tools/hjt
#363 [15:01] <Absol> Rerk: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [15:01] <Absol> Rerk: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [15:01] <Odysseius> ??> Alex7 launcher/log-txt
#366 [15:01] <Absol> Alex7: We need to see your full launcher log, which is created in the game directory.
#367 [15:01] <Absol> Alex7: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#368 [15:04] <Rerk> Absol https://paste.ubuntu.com/p/ZCtGZWKMtM/
#369 [15:05] <Odysseius> Rerk, Do you know which program uses Pace Anti-Piracy?
#370 [15:05] <Alex7> https://paste.ubuntu.com/p/c6Y9Qv5nYB/
#371 [15:05] <Rerk> Ableton/Arturia software center
#372 [15:05] <Alex7> no
#373 [15:06] <Odysseius> Alex7, Disable the Discord In-Game Overlay.
#374 [15:06] * Webchat_20676 [webchat@190-207-107-207.dyn.dsl.cantv.net] has joined #minecrafthelp
#375 [15:06] * Webchat_20676 [webchat@190-207-107-207.dyn.dsl.cantv.net] has quit. (Client Quit)
#376 [15:06] <Alex7> i did a while ago. i think
#377 [15:06] <Alex7> yeah i did
#378 [15:07] <Odysseius> Alex7, Turn off Discord completely, kill it in the Task-Manager if necessary.
#379 [15:07] <Alex7> ok i think i just did that
#380 [15:08] <Odysseius> Rerk, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Is the option "Java Executable" tuned on or off?
#381 [15:08] <Odysseius> turned*
#382 [15:08] <Rerk> Odysseius off
#383 [15:09] <Odysseius> head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#384 [15:09] <Odysseius> derp
#385 [15:09] <Alex7> how do i go to launch options
#386 [15:09] <Odysseius> Alex7, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#387 [15:09] <Alex7> oh nvm
#388 [15:09] <Alex7> oh ok
#389 [15:09] <Odysseius> Rerk, Turn it on, and change it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#390 [15:13] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has joined #minecrafthelp
#391 [15:13] <Rerk> Odysseius That helped, works for now. Thank you very much!
#392 [15:13] <Odysseius> Rerk, Interesting, you're welcome
#393 [15:14] <Odysseius> that error has eluded me for a while now
#394 [15:15] * quickguy99 [webchat@188.251.12.136] has joined #minecrafthelp
#395 [15:16] <quickguy99> Yo, Odysseius, I'm back
#396 [15:16] <quickguy99> I need help other than this, since I can't even install the drivers
#397 [15:16] <quickguy99> they say they can't recognize any hardware, and I can't install geForce experience neither
#398 [15:17] <Alex7> 9+10+21
#399 [15:17] <Odysseius> seriously Acer?...
#400 [15:17] <Odysseius> quickguy99, Portugese or Brazilian Laptop?
#401 [15:17] <quickguy99> Portuguese
#402 [15:17] <Alex7> did i screw something up in the launcher.log?
#403 [15:18] <Odysseius> Alex7, No, have you turned off Discord? If so, try to run the game.
#404 [15:18] <Alex7> mk
#405 [15:19] <Alex7> no it is not launching
#406 [15:20] * Myaosa [webchat@ARennes-650-1-231-191.w92-135.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#407 [15:20] <Odysseius> ??> Alex7 tools/hjt
#408 [15:21] <Absol> Alex7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#409 [15:21] <Absol> Alex7: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#410 [15:21] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has quit. (Quit: webchat.esper.net)
#411 [15:21] <Odysseius> quickguy99, https://www.acer.com/ac/pt/PT/content/support-product/5385?b=1
#412 [15:21] <Alex7> in the top left it says "(Not Responding)"
#413 [15:21] * MeowNoah [webchat@c-73-169-23-158.hsd1.co.comcast.net] has joined #minecrafthelp
#414 [15:21] <Odysseius> quickguy99, Maybe you can load this page, since it doesn't load for me.
#415 [15:21] <quickguy99> I can
#416 [15:22] <Odysseius> quickguy99, Select Windows 8.1 64-bit, and download and install the latest Nvidia driver they offer.
#417 [15:22] * MeowNoah [webchat@c-73-169-23-158.hsd1.co.comcast.net] has quit. (Client Quit)
#418 [15:23] <Alex7> https://paste.ubuntu.com/p/b4HchpCp2y/
#419 [15:23] <quickguy99> god damn
#420 [15:23] <Odysseius> Alex7, Discord is still running.
#421 [15:23] <quickguy99> Can't choose an OS
#422 [15:23] <Odysseius> quickguy99, That's the problem I had as well
#423 [15:23] <Alex7> i closed it
#424 [15:24] <Alex7> how do stop it from running
#425 [15:24] <Odysseius> quickguy99, Contact Acer support, tell them how stupid their website is and ask them for the drivers.
#426 [15:24] <Odysseius> Alex7, Open Task-Manager and kill the Tast.
#427 [15:24] <Odysseius> *Task
#428 [15:24] <quickguy99> Holy damn.
#429 [15:24] <quickguy99> all of this just to make minecraft run ffs
#430 [15:24] <quickguy99> ,-,
#431 [15:25] <Alex7> ok i killed the task :D
#432 [15:26] <quickguy99> Also, doesn't work on saturdays
#433 [15:26] <quickguy99> :(
#434 [15:26] * Alex7 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has quit. (Quit: webchat.esper.net)
#435 [15:27] * Alex7 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has joined #minecrafthelp
#436 [15:28] <Alex7> my minecraft will not launch
#437 [15:28] <Odysseius> ??> Alex7 av/adwcleaner
#438 [15:28] <Absol> Alex7: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#439 [15:28] <Absol> Alex7: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#440 [15:28] * thelounge86 [webchat@cpe-181-46-98-69.telecentro-reversos.com.ar] has joined #minecrafthelp
#441 [15:29] <thelounge86> Hola
#442 [15:29] <Alex7> ok i am scanning right now
#443 [15:29] <Alex7> i am sorry for leaving. I was closing out tabs. and I accedintly closed out this one
#444 [15:29] <Odysseius> thelounge86, Hello.
#445 [15:30] <thelounge86> ammm I have a Problem
#446 [15:30] * Myaosa [webchat@ARennes-650-1-157-7.w92-135.abo.wanadoo.fr] has joined #minecrafthelp
#447 [15:30] * Alex7 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has quit. (Client Quit)
#448 [15:32] <Myaosa> Hi it's me again, just to say that my problem is solved, thanks you for your help and your patience ! Have a nice day
#449 [15:32] <Odysseius> Myaosa, You're welcome, have a nice day.
#450 [15:33] <Odysseius> thelounge86, What problem?
#451 [15:33] * Myaosa [webchat@ARennes-650-1-157-7.w92-135.abo.wanadoo.fr] has quit. (Client Quit)
#452 [15:34] <thelounge86> I Can't Enter To Minecraft, because this says me " Pixel Format not Accelerated"
#453 [15:34] <Odysseius> thelounge86, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#454 [15:34] * MajGenRelativity_ [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#455 [15:35] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 182 seconds)
#456 [15:35] * MajGenRelativity_ is now known as MajGenRelativity
#457 [15:35] * Alex7 [webchat@cpe-65-189-37-255.cinci.res.rr.com] has joined #minecrafthelp
#458 [15:37] <Odysseius> ??> Alex7 scold/pm
#459 [15:37] <Absol> Alex7: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#460 [15:37] <Odysseius> Alex7, Does the game work now?
#461 [15:38] <Alex7> sorry i am launching right now
#462 [15:39] <Alex7> it still doesnt work
#463 [15:39] <Odysseius> ??> Alex7 av/malwarebytes
#464 [15:39] <Absol> Alex7: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#465 [15:39] <Absol> Alex7: Download it here: https://www.malwarebytes.org/
#466 [15:39] <Absol> Alex7: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#467 [15:39] <Alex7> wait nvm it launched
#468 [15:39] <Alex7> thank you so much guys
#469 [15:39] * thelounge86 [webchat@cpe-181-46-98-69.telecentro-reversos.com.ar] has quit. (Quit: webchat.esper.net)
#470 [15:40] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has joined #minecrafthelp
#471 [15:40] <Alex7> YESSS thank you so much
#472 [15:40] <Alex7> sorry for all of that
#473 [15:43] <Banditoz> hmm, my friend can't connect to my server, or a singleplayer world, he says it gets stuck on "loading terrain" or "joining world" anyone encounter a similar issue?
#474 [15:44] <Odysseius> Banditoz, What hosting method are you using?
#475 [15:44] <Jakemo> Ever since downloading 1.13 I have had a bug where my screen is always the loading screen(but some of the dirt blocks in the loading screen are sideways) and there are a bunch of white lines across the middle of the screen. If I tab out then tab back in, it will work until i press a few buttons, then it messes up again. I have tried uninstalling an
#476 [15:44] <Banditoz> linux box in the other room
#477 [15:44] <Jakemo> d reinstalling but nothing is working, and there is no crash log. Also, when I get into a game (after the struggle of getting there through tabbing in and out) it is only the bottom left corner of the screen. I made sure to delete all resource packs as well.
#478 [15:45] <Odysseius> Jakemo, Disable the Discord In-Game Overlay.
#479 [15:45] <Jakemo> Okay let me go ahead and give that a go
#480 [15:46] * Dragonspirit123 [webchat@99-57-78-63.lightspeed.frokca.sbcglobal.net] has joined #minecrafthelp
#481 [15:46] <Odysseius> Banditoz, Oh sorry, misread your first message. It would be easier if your friend comes on himself.
#482 [15:46] <Dragonspirit123> Hi, so I tried logging into my account and it wont let me
#483 [15:46] <Banditoz> Odysseius: I will point him here, although he is not very well versed in IRC
#484 [15:46] <Odysseius> Dragonspirit123, What does it say when you try?
#485 [15:46] <Banditoz> I'd assume there's a webchat somewhere
#486 [15:46] <Odysseius> Banditoz, It's pretty straight forward with minecraftirc.net
#487 [15:47] <Dragonspirit123> Login failed. Invalid username or password. (Forgot your password?)
#488 [15:47] <Odysseius> ??> Dragonspirit123 login/throttle
#489 [15:47] <Absol> Dragonspirit123: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#490 [15:47] <Absol> Dragonspirit123: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#491 [15:48] <Jakemo> That didn't seem to work
#492 [15:48] <Dragonspirit123> Also another thing is i dont remember what email i used with my account
#493 [15:48] <Dragonspirit123> and i waited too, ive tried two days ago and today
#494 [15:48] <Odysseius> Jakemo, Completely close Discord, then try again. Kill that Task with the Task-Manager if necessary.
#495 [15:49] <Odysseius> Dragonspirit123, Since you can only log in with your email address, that is indeed a problem.
#496 [15:49] <Jakemo> Ok
#497 [15:49] <Odysseius> Dragonspirit123, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#498 [15:49] <Odysseius> ??> Dragonspirit123 account/trans-id
#499 [15:49] <Absol> Dragonspirit123: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#500 [15:49] <Odysseius> ??> Dragonspirit123 account/send-email
#501 [15:49] <Absol> Dragonspirit123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#502 [15:49] <Absol> Dragonspirit123: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#503 [15:51] <Dragonspirit123> thank you!
#504 [15:51] <Jakemo> Still the same outcome
#505 [15:51] <Odysseius> ??> Jakemo launcher/log
#506 [15:51] <Absol> Jakemo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#507 [15:52] <Odysseius> Jakemo, Please copy the log after the issue has occured.
#508 [15:52] * Dragonspirit123 [webchat@99-57-78-63.lightspeed.frokca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#509 [15:52] <quickguy99> Odysseius
#510 [15:52] <quickguy99> I managed to install drivers from Acer website. Going to try MC now
#511 [15:52] <Jakemo> Ok im gonna go ahead and try this
#512 [15:54] <quickguy99> Odysseius, didn't work.
#513 [15:55] <Odysseius> ??> quickguy99 win/reinst
#514 [15:55] <Absol> quickguy99: You may need to reinstall the locally installed files that Minecraft puts into place.
#515 [15:55] <Absol> quickguy99: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#516 [15:58] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 383 seconds)
#517 [15:58] <Jakemo> I put it in a pastebin, but I'm not sure what that is.
#518 [15:58] * OffToSea [webchat@c-73-29-84-132.hsd1.nj.comcast.net] has joined #minecrafthelp
#519 [15:59] <Odysseius> Jakemo, Please give us the link to it
#520 [15:59] <Jakemo> https://paste.ubuntu.com/p/Mw6Jm5Rycp/
#521 [15:59] <Odysseius> ??> Jakemo win/dxdiag
#522 [15:59] <Absol> Jakemo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#523 [15:59] <OffToSea> When I login to my minecraft account, it is not the same account I bought. It has a new name, on large servers, I have no ranks, levels are reset, and It's a different skin than mine. I looked up my account OffToSea and it is still the same skin. What happened?
#524 [16:00] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#525 [16:00] <Odysseius> OffToSea, Did you change the username at any point?
#526 [16:01] <OffToSea> No
#527 [16:01] <Odysseius> OffToSea, What name does your account show as on servers?
#528 [16:01] <OffToSea> well... Scissor_Girl
#529 [16:02] <OffToSea> Trust me, I don't like it...
#530 [16:02] <Odysseius> OffToSea, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#531 [16:02] <Odysseius> ??> OffToSea account/trans-id
#532 [16:02] <Absol> OffToSea: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#533 [16:02] <Odysseius> ??> OffToSea account/send-email
#534 [16:02] <Absol> OffToSea: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#535 [16:02] <Absol> OffToSea: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#536 [16:02] <Jakemo> https://paste.ubuntu.com/p/BkhG3DCZYZ/
#537 [16:02] <OffToSea> thanks.
#538 [16:02] * OffToSea [webchat@c-73-29-84-132.hsd1.nj.comcast.net] has quit. (Client Quit)
#539 [16:03] <Odysseius> Jakemo, Download and Install this driver: http://www.nvidia.co.uk/download/driverResults.aspx/136721/en-uk
#540 [16:06] * nick [webchat@p4FF69635.dip0.t-ipconnect.de] has joined #minecrafthelp
#541 [16:06] * nick is now known as Guest52542
#542 [16:15] <Jakemo> I'm still having the same issue
#543 [16:15] <Odysseius> Jakemo, Restart your PC, then try again.
#544 [16:16] <Odysseius> Jakemo, (to run the game)
#545 [16:16] <Jakemo> Ok
#546 [16:16] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#547 [16:17] * bug2buga [webchat@d24-55-198-188.home4.cgocable.net] has joined #minecrafthelp
#548 [16:18] <bug2buga> hello
#549 [16:18] <Odysseius> bug2buga, Hello
#550 [16:19] <bug2buga> i am having a lot of trouble with Minecraft right now
#551 [16:19] <Odysseius> bug2buga, What kind of trouble?
#552 [16:20] <bug2buga> it seems like my premium copy of Minecraft has been deleted from my account
#553 [16:20] <Odysseius> bug2buga, What is your Minecraft Username?
#554 [16:20] <bug2buga> i think it's bug2buga still
#555 [16:20] <bug2buga> no caps
#556 [16:20] <Odysseius> bug2buga, That username has never been registered according to what I can see.
#557 [16:21] <Odysseius> bug2buga, Where did you buy the game from?
#558 [16:21] <bug2buga> i bought it from minecraft.net a long time ago
#559 [16:21] <Odysseius> bug2buga, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#560 [16:21] <Odysseius> ??> bug2buga account/trans-id
#561 [16:21] <Absol> bug2buga: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#562 [16:21] <Odysseius> ??> bug2buga account/send-email
#563 [16:21] <Absol> bug2buga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#564 [16:21] <Absol> bug2buga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#565 [16:21] <bug2buga> okay, i did all that so i guess i will have to wait
#566 [16:21] <bug2buga> thank you
#567 [16:22] * bug2buga [webchat@d24-55-198-188.home4.cgocable.net] has quit. (Client Quit)
#568 [16:25] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has joined #minecrafthelp
#569 [16:25] <Jakemo> I restarted my computer, but it's still the same thing
#570 [16:26] <Odysseius> Jakemo, Please create a new DxDiag
#571 [16:26] <Odysseius> ??> Jakemo win/dxdiag
#572 [16:26] <Absol> Jakemo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#573 [16:27] <Jakemo> https://paste.ubuntu.com/p/YzzDh4V2Tc/
#574 [16:29] <Odysseius> Jakemo, Can you open a world before it freezes?
#575 [16:29] <Jakemo> yeah
#576 [16:30] <Odysseius> Jakemo, Could you press F3 and give me a screenshot of what shows up?
#577 [16:30] <Odysseius> ??> Jakemo imgur
#578 [16:30] <Absol> Jakemo: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#579 [16:31] <Jakemo> Actually I can't launch a world, but it bugs out in the home menu so can I just send upload a picture of that?
#580 [16:31] <Odysseius> Jakemo, Yes, that could help.
#581 [16:33] * fred8936 [webchat@80-167-78-21-cable.dk.customer.tdc.net] has joined #minecrafthelp
#582 [16:33] * Tman24 [webchat@75-165-112-167.crls.qwest.net] has joined #minecrafthelp
#583 [16:33] <Tman24> I need help
#584 [16:33] <Odysseius> Tman24, With what?
#585 [16:33] <Tman24> i just bought minecraft and it isn't loading
#586 [16:33] <Tman24> it loads up the demo but the not full game
#587 [16:33] <Tman24> it loads up the demo but the not full game
#588 [16:34] * fred8936 [webchat@80-167-78-21-cable.dk.customer.tdc.net] has left #minecrafthelp
#589 [16:34] * quickguy99 [webchat@188.251.12.136] has quit. (Quit: webchat.esper.net)
#590 [16:34] <Odysseius> Tman24, What is your Minecraft Username?
#591 [16:34] <Tman24> idk
#592 [16:35] * fred8936 [webchat@80-167-78-21-cable.dk.customer.tdc.net] has joined #minecrafthelp
#593 [16:35] <Odysseius> Tman24, If you just created the account, you set a username for it.
#594 [16:35] <Odysseius> Tman24, Where did you buy the game from?
#595 [16:36] <Tman24> the website
#596 [16:36] <Tman24> minecrfat
#597 [16:36] <Odysseius> Tman24, minecraft.net?
#598 [16:36] <Tman24> minecraft.net
#599 [16:37] <Odysseius> Tman24, So you set a Username, what is it?
#600 [16:37] <fred8936> i have a problem, when i open minecraft 1.13 then it frezzes i have reinstalled the game many times...
#601 [16:37] <Odysseius> fred8936, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#602 [16:40] <fred8936> wow thank you where much!!
#603 [16:40] <fred8936> very*
#604 [16:40] <Tman24> i did the wrong username how do i change it
#605 [16:40] <Jakemo> https://imgur.com/gallery/o6feKvQ
#606 [16:41] <Odysseius> Tman24, https://account.mojang.com/me/renameProfile/
#607 [16:41] <Odysseius> Jakemo, Please provide a Screenshot, not a photo.
#608 [16:41] <Odysseius> Jakemo, https://www.take-a-screenshot.org/windows.html
#609 [16:41] <Tman24> it says its not found
#610 [16:41] * Angie [webchat@S0106bc4dfb5970c3.cg.shawcable.net] has joined #minecrafthelp
#611 [16:42] <Odysseius> Tman24, Sorry about that. You can change the username here: https://account.mojang.com
#612 [16:42] <Odysseius> Tman24, Click on "(Change)"
#613 [16:42] <Odysseius> Tman24, Provided you have the game purchased on the account you are logging in with.
#614 [16:42] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#615 [16:43] <Angie> I'm trying to join my friends server, but the error internal exception: java.io.ioexception: connection reset by peer keeps popping up. I'm on a Mac with the latest mine craft and java. We're just playing vanilla
#616 [16:43] <Odysseius> Angie, How does your friend host the server?
#617 [16:44] <Angie> Through LogmeIn Hamachi
#618 [16:44] <Tman24> I'm changing it now 1 sec
#619 [16:44] <Odysseius> ??> Angie net/hamachi
#620 [16:44] <Absol> Angie: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#621 [16:44] <Absol> Angie: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#622 [16:45] <Odysseius> ??> Angie mp/server-setup
#623 [16:45] <Absol> Angie: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#624 [16:45] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has joined #minecrafthelp
#625 [16:45] <Tman24> my name is Tman2424
#626 [16:45] <Jakemo> Odysseius can you repost that imgur link?
#627 [16:45] <Odysseius> ??> Jakemo imgur
#628 [16:45] <Jakemo> I had to refresh my page
#629 [16:45] <Absol> Jakemo: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#630 [16:46] * AshyleiCry [webchat@179.125.18.238.static.newtelecom.net.br] has joined #minecrafthelp
#631 [16:46] <Odysseius> Tman24, Make sure you are using the corect login data to log in.
#632 [16:46] <Odysseius> Tman24, If it only shows "Play Demo", you are using the wrong one.
#633 [16:46] <Tman24> I'm in it just keeps telling me its the demo
#634 [16:46] * Angie [webchat@S0106bc4dfb5970c3.cg.shawcable.net] has quit. (Client Quit)
#635 [16:47] <Tman24> it wont let me play the full game i downloaded it several times
#636 [16:47] <Odysseius> Tman24, Can you see the account if you log in on account.mojang.com?
#637 [16:48] <Tman24> yes
#638 [16:48] <Odysseius> ??> Tman24 launcher/relog
#639 [16:48] <Absol> Tman24: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#640 [16:48] <Tman24> ok
#641 [16:48] <Jakemo> https://imgur.com/gallery/V6EiurO
#642 [16:48] <Odysseius> Jakemo, You need to make it public
#643 [16:49] <Tman24> I'm back in
#644 [16:49] <Tman24> now what?
#645 [16:49] <Odysseius> Tman24, Does it still say Play Demo?
#646 [16:49] <Tman24> where do i click to play?
#647 [16:49] <Jakemo> https://imgur.com/a/V6EiurO is it public now? It should be
#648 [16:49] <Odysseius> Tman24, There should be a button labeled "Play".
#649 [16:50] <Odysseius> Jakemo, Do you have problems with any other games?
#650 [16:50] <Jakemo> No, just Minecraft.
#651 [16:50] <Odysseius> ??> Jakemo java/1.8
#652 [16:50] <Absol> Jakemo: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#653 [16:51] <Odysseius> Jakemo, Install the 64-bit version. Please tell me after the installation has finished, as there are further instructions.
#654 [16:51] <Tman24> i don't see a play option
#655 [16:51] <Odysseius> Tman24, What does the green button in the bottom-center say?
#656 [16:51] <Tman24> i downloaded it on my pc and when i load it up its not the full game it just keeps saying demo
#657 [16:51] <Tman24> what green button?
#658 [16:52] <Tman24> what website the minecraft.net or the one where i changed my data
#659 [16:52] <Odysseius> Tman24, That one: https://i.imgur.com/00BMSf3.png
#660 [16:52] <Tman24> play demo
#661 [16:53] <Tman24> should i reload it
#662 [16:53] <Odysseius> Tman24, And you used the exact same login data on the launcher as on the website?
#663 [16:53] <Tman24> yes
#664 [16:53] <Jakemo> Ok I'm done downloading Java
#665 [16:53] <Odysseius> Jakemo, Install it please.
#666 [16:54] <Jakemo> Oh sorry I meant I'm done installing
#667 [16:55] <Odysseius> Jakemo, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and replace the existing path with the following:
#668 [16:55] <Odysseius> C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#669 [16:55] <Tman24> ok i thank you a lot but I'm dumb i just reclogged in and now it works
#670 [16:56] * Tman24 [webchat@75-165-112-167.crls.qwest.net] has quit. (Quit: webchat.esper.net)
#671 [16:57] <Jakemo> I did that and I'm still having the same issue
#672 [16:59] * Webchat_47705 [webchat@host-181-198-243-32.netlife.ec] has joined #minecrafthelp
#673 [16:59] <Odysseius> ??> Jakemo launcher/log-txt
#674 [16:59] <Absol> Jakemo: We need to see your full launcher log, which is created in the game directory.
#675 [16:59] <Absol> Jakemo: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#676 [16:59] * Webchat_47705 [webchat@host-181-198-243-32.netlife.ec] has quit. (Client Quit)
#677 [17:01] * ImJustAlexMor [webchat@94.207.222.87.dynamic.jazztel.es] has joined #minecrafthelp
#678 [17:01] <ImJustAlexMor> Hello
#679 [17:01] <Odysseius> ImJustAlexMor, Hello.
#680 [17:01] <ImJustAlexMor> I was here yesterday
#681 [17:01] <ImJustAlexMor> You remember me?
#682 [17:01] <Odysseius> ImJustAlexMor, I wasn't, no.
#683 [17:01] <ImJustAlexMor> Ok, so...
#684 [17:02] <ImJustAlexMor> I had a problem: that my Minecraft froze in the menu screen
#685 [17:02] <ImJustAlexMor> Anybody suggested me to unsinstall Discord
#686 [17:02] <Odysseius> ImJustAlexMor, Yes, that is a common cause right now.
#687 [17:03] <ImJustAlexMor> It worked... That means that I can not install ´Discord again?
#688 [17:03] <Odysseius> ImJustAlexMor, As long as Discord is unable to fix this simple problem, no.
#689 [17:03] <Odysseius> ImJustAlexMor, You can use the browser version without any issues though.
#690 [17:03] <ImJustAlexMor> Ok, thx
#691 [17:04] <Jakemo> https://paste.ubuntu.com/p/Nk2VczSP77/
#692 [17:06] * PotAccuracy [webchat@user-24-96-223-116.knology.net] has joined #minecrafthelp
#693 [17:06] <PotAccuracy> hello i need help
#694 [17:06] <Odysseius> PotAccuracy, Hello
#695 [17:08] <PotAccuracy> its a off topic question but, yesterday and after that i was checking on namemc and waited for a while for the names Poles and Humans to be available at the time it was and i tried to change my name to it right then when it was available for both of them but then it wouldnt let me somebody told me it was blocked names but hours later somebody has t
#696 [17:08] <PotAccuracy> he name and im so confused rn
#697 [17:09] <Odysseius> PotAccuracy, Both of the name are potentially reserved by Mojang for specific purposes.
#698 [17:09] <PotAccuracy> oh so mojang owns the name?
#699 [17:10] <Odysseius> PotAccuracy, Potentially, but I don't know.
#700 [17:10] <Odysseius> Jakemo, Ah sorry, I did kinda waste your time by not knowing common 1.13 issues, sorry about that.
#701 [17:10] <Odysseius> Jakemo, Disable Razer Cortex's Overlay and Nvidia Gamecaster.
#702 [17:10] <PotAccuracy> ok thanks for the information im trying to get the name eater so gl to me ;p
#703 [17:10] <Jakemo> Its all good
#704 [17:10] <Jakemo> Okay
#705 [17:15] <Jakemo> Do you know where to find Nvidia Gamecaster in my files?
#706 [17:15] <Odysseius> Jakemo, It should be an installed program
#707 [17:15] * ImJustAlexMor [webchat@94.207.222.87.dynamic.jazztel.es] has quit. (Quit: webchat.esper.net)
#708 [17:15] <Jakemo> Because when I installed those drivers it got rid of the desktop shortcut
#709 [17:16] <Odysseius> Jakemo, Ah sorry, my bad. It's just Razer Cortex causing the issue
#710 [17:17] <Odysseius> Jakemo, My recommendation is to just remove that
#711 [17:17] <Jakemo> Okay
#712 [17:18] <Jakemo> Thank you man!
#713 [17:19] * jacobh [webchat@c-73-162-20-30.hsd1.ca.comcast.net] has joined #minecrafthelp
#714 [17:20] * DatFabian [webchat@mue-88-130-48-026.dsl.tropolys.de] has joined #minecrafthelp
#715 [17:20] <jacobh> Hi, I've recently updated my Minecraft: Java Edition but I am unable to see the new updated textures, is there anyway I can see the new 1.13 textures?
#716 [17:20] <Jakemo> I would have never have figured that out in a million years
#717 [17:20] * Jakemo [webchat@173-24-86-99.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#718 [17:21] <Odysseius> jacobh, The new textures have not been released just yet.
#719 [17:21] <jacobh> Ok that makes a lot of sense, thank you
#720 [17:21] <jacobh> Ok that makes a lot of sense, thank you
#721 [17:21] * jacobh [webchat@c-73-162-20-30.hsd1.ca.comcast.net] has left #minecrafthelp
#722 [17:24] <DatFabian> Hi, I have a problem with my server, not modded, I always got the message "Can't keep up!..." when a Player is connected
#723 [17:24] <Odysseius> DatFabian, What hosting method are you using?
#724 [17:24] <DatFabian> hosting method?
#725 [17:25] <Odysseius> DatFabian, How are you hosting the server?
#726 [17:25] <DatFabian> oh, ya, I have a vServer running the MCserver
#727 [17:26] <Odysseius> DatFabian, The server may not be good enough to host that particular world in that case.
#728 [17:26] <DatFabian> its a small world, 3 players on a server with 8 cores (2.8Ghz) and 8GB Ram
#729 [17:26] <yuken> 8 cores of what?
#730 [17:27] <Odysseius> DatFabian, Is there any noticeable lag?
#731 [17:27] <yuken> I wouldn't turst 8 cores of an LGA 771 dual-socket server to work.
#732 [17:27] <DatFabian> from time to time it lags half a second
#733 [17:28] <DatFabian> it's an Intel Xeon E5-2680 v2
#734 [17:28] <yuken> Yeah then, that should be plenty. Unless, of course, your CPU resources are heavily shared...
#735 [17:28] <yuken> which, depending on your provider, could be the case.
#736 [17:29] <Odysseius> DatFabian, Correct. If the lag is something you can deal with, you can ignore the messages.
#737 [17:29] <yuken> I ran 80 players on an E5-2660 v2 once, with 6 separate servers running on it, so either you set it up incorrectly or the provider limits/shares your resources so heavily that it can't run MC.
#738 [17:29] <DatFabian> the CPU never uses more than 30%
#739 [17:30] <yuken> the resources you have available, maybe. Though, MC will only use up to 2 threads anyway, so no need for 8 if it's for MC.
#740 [17:31] <Odysseius> DatFabian, Also, things like exploration or just plain traveling in the game can easily cause lag as well.
#741 [17:31] <yuken> ^^ if the server isn't hosted on an SSD, even more so
#742 [17:31] <yuken> Minecraft worlds on a hard drive are painfully slow.
#743 [17:31] <DatFabian> it is an SSD ;)
#744 [17:32] <yuken> And how are you sure?
#745 [17:32] <DatFabian> the provider told me
#746 [17:32] <yuken> And the provider is?
#747 [17:32] <DatFabian> ZAP Hosting
#748 [17:32] <yuken> who?
#749 [17:34] <DatFabian> ZAP Hosting, thats the name of the provider, its located in germany
#750 [17:35] <Odysseius> DatFabian, Anyway, like I said, lag can easily occur even on high-end machines while doing certain activities in-game
#751 [17:35] <yuken> Never heard of them. Well, the only comment I have then is to downgrade to a dual core with 1GB of RAM
#752 [17:35] <yuken> if you want to save money for 3 players :p
#753 [17:36] <DatFabian> kk, I will ignore the messages ;)
#754 [17:36] <DatFabian> no, there are some other services running in the machine ;)
#755 [17:36] * McStussy [webchat@otwaon1056w-lp140-01-70-30-102-64.dsl.bell.ca] has joined #minecrafthelp
#756 [17:36] <McStussy> screen tearing
#757 [17:37] <Odysseius> McStussy, Uninstall Razer Cortex if you have it.
#758 [17:37] <McStussy> i dont
#759 [17:37] <Odysseius> McStussy, Only occurs in Minecraft, or other games as well?
#760 [17:37] <McStussy> The screen tears even when I'm at the menu.
#761 [17:37] <McStussy> No, it does not occur in other games.
#762 [17:38] <Odysseius> McStussy, And it's just screen tearing, the game itself works fine apart from that?
#763 [17:38] <McStussy> Well I don't hear any sounds
#764 [17:39] <McStussy> I temporarily fix that by changing mipmap levels
#765 [17:39] <Odysseius> McStussy, Are you using Nvidia Gamecaster?
#766 [17:39] <McStussy> No
#767 [17:40] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#768 [17:40] <Odysseius> ??> McStussy win/dxdiag
#769 [17:40] <Absol> McStussy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#770 [17:40] <McStussy> win 10
#771 [17:40] <Odysseius> McStussy, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#772 [17:41] <DatFabian> I have another problem with my client, it crashes in the main menu, when I'm fast enought to join a server it doesnt
#773 [17:41] <Odysseius> ??> DatFabian launcher/log
#774 [17:41] <Absol> DatFabian: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#775 [17:42] * noob [webchat@cpe-74-129-128-111.kya.res.rr.com] has joined #minecrafthelp
#776 [17:42] <noob> i need help's
#777 [17:42] <Odysseius> DatFabian, Please copy the log after the game has crashed.
#778 [17:42] <Odysseius> noob, What with?
#779 [17:42] <noob> i can't log into mi necraft
#780 [17:42] <Odysseius> noob, What does it say when you try?
#781 [17:42] <noob> is say's the the email/password is incorrect
#782 [17:42] <Odysseius> ??> noob login/throttle
#783 [17:42] <Absol> noob: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#784 [17:42] <Absol> noob: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#785 [17:43] <noob> but i cant reset my password
#786 [17:43] <Odysseius> noob, Why not?
#787 [17:43] <noob> because this account was given to me
#788 [17:43] <noob> from a friedns
#789 [17:43] <noob> friend*
#790 [17:43] <Odysseius> noob, ...that is a violation of the EULA
#791 [17:43] <noob> how?
#792 [17:43] <Odysseius> noob, Accounts cannot be gifted.
#793 [17:43] <noob> oh
#794 [17:44] <noob> so what can i do?
#795 [17:44] <Odysseius> noob, Officially, nothing. Unofficially, you can ask your friend to fully give the account to you, including changing the email address and giving you the transaction ID.
#796 [17:45] <noob> ok but the guy that gave it to me he blocked me on discord cuz i killed him on fortnite he doesn't use it anymore
#797 [17:45] <McStussy> Is there a privacy risk towards posting the dxdiag report?
#798 [17:45] <Odysseius> McStussy, No.
#799 [17:45] <Odysseius> noob, He may have reclaimed the account in that case.
#800 [17:46] * fred8936 [webchat@80-167-78-21-cable.dk.customer.tdc.net] has quit. (Quit: webchat.esper.net)
#801 [17:46] <McStussy> do i post the link here
#802 [17:46] <Odysseius> McStussy, Yes please.
#803 [17:46] <McStussy> https://paste.ubuntu.com/p/KTYqmx4v6V/
#804 [17:46] <noob> ok but the account he gave me he got it from someone else and the guy he got i from idk who he is
#805 [17:47] <Odysseius> McStussy, Please use this page to update your driver: https://support.lenovo.com/gb/en/
#806 [17:47] <McStussy> i have
#807 [17:47] <Odysseius> noob, All of that is an EULA violation.
#808 [17:47] <noob> oh
#809 [17:47] <noob> so will i beable to play mc anymore??
#810 [17:48] <McStussy> its more updated than the ones offered on such page
#811 [17:48] <Odysseius> McStussy, In that case, contact Lenovo as it is most likely an issue with the drivers they are providing.
#812 [17:48] <Odysseius> noob, Yes, you can buy the game on minecraft.net.
#813 [17:48] <noob> ;(
#814 [17:48] <McStussy> I downloaded drivers from Nvidia a while ago though.
#815 [17:48] <noob> i'm dont have any $ for it
#816 [17:48] <McStussy> And they match my graphics card.
#817 [17:48] <Odysseius> noob, Alternatively, there is the Windows 10 Edition, the Mobile Edition for Android and iOS, and a variety of other editions available for many platofrms.
#818 [17:49] <noob> is there anyway i can get this account for my self ?
#819 [17:49] <Odysseius> McStussy, The one you have installed right now is not from Nvidia directly.
#820 [17:49] <noob> because i used it for like3-5 month's
#821 [17:49] <Odysseius> noob, Do you have proof of purchase for the account?
#822 [17:49] <noob> no im not saying that
#823 [17:49] <Odysseius> noob, As in, the transaction ID from when it was first bought?
#824 [17:49] <noob> im saying can i have the account
#825 [17:49] <McStussy> I've downloaded it from the official site..
#826 [17:50] <Odysseius> noob, To say it in a more colloquial way: "lol nope"
#827 [17:50] <noob> oh ok
#828 [17:50] <DatFabian> https://paste.ubuntu.com/p/DMzSGxgMPn/
#829 [17:50] <Odysseius> McStussy, May have been installed via Windows Update. Two seconds please.
#830 [17:51] <Odysseius> McStussy, Here you go, this is the most up-to-date driver from Nvidia: http://www.nvidia.co.uk/download/driverResults.aspx/136757/en-uk
#831 [17:51] <Odysseius> DatFabian, I need the contents from this file on your PC: "C:\Users\Xerxis\AppData\Roaming\.minecraft\hs_err_pid13536.log"
#832 [17:51] <Odysseius> DatFabian, Put it in a paste like the log, and give us a link to it.
#833 [17:51] <McStussy> am i supposed to remove older drivers
#834 [17:52] <McStussy> before i download the new one
#835 [17:52] <McStussy> and does it matter if its not modified by lenovo
#836 [17:52] <DatFabian> https://paste.ubuntu.com/p/36MJWQJwjM/
#837 [17:52] <Odysseius> McStussy, Not really necessary, but please peform a clean install when installing the drivers.
#838 [17:52] <McStussy> using DDU?
#839 [17:52] <Odysseius> McStussy, You can do that by clicking "Custom Installation" during the installation process.
#840 [17:52] <McStussy> oh ok
#841 [17:52] <noob> how can i get this account because i have alot of stuff from that account and i really have ALOT of stuff to that account
#842 [17:53] <Odysseius> noob, It's not your account.
#843 [17:53] <Odysseius> noob, The owner is the person who initially bought it.
#844 [17:53] <noob> but the person that gave it to me and they never use it
#845 [17:54] <McStussy> hippity hoppity
#846 [17:54] <McStussy> its not your property
#847 [17:54] <Odysseius> noob, ...which, like I said, is not allowed.
#848 [17:54] <noob> please i really enjoy playing minecraft and i love the server i play on
#849 [17:54] <McStussy> ok im going to perform a clean install
#850 [17:54] <Odysseius> noob, If you want to continue to play the game, you will have to buy it.
#851 [17:54] <noob> and i'm just a kid so i dont have a credit card and im broke
#852 [17:54] <noob> and my parnet's do have a credit card and they dont like minecraft though
#853 [17:55] <Odysseius> noob, You can buy prepaid cards at a variety of stores.
#854 [17:55] <noob> and i want this account because i use this account on every server and i have admin on some server's
#855 [17:55] <noob> please i beg of u
#856 [17:55] * Odysseius kicked noob from #minecrafthelp (Reason: oob :Please buy the game. Thank you, good bye.)
#857 [17:57] * thelounge91 [webchat@cpe-74-129-128-111.kya.res.rr.com] has joined #minecrafthelp
#858 [17:57] <thelounge91> Hello I Think My Minecraft Account Was Hacked
#859 [17:58] <Odysseius> well done Alex
#860 [17:58] <yuken> lmao Odysseius
#861 [17:58] <yuken> nice one
#862 [17:58] <thelounge91> Hello I Think My Minecraft Account Was Hacked\
#863 [17:58] * Odysseius kicked thelounge91 from #minecrafthelp (Reason: helounge91 :Nice try. Please buy the game, welcome to the real world. Good bye!)
#864 [17:58] <McStussy> Ok I'm going to leave so I can install the drivers
#865 [17:58] <McStussy> Thanks for helping.
#866 [17:58] <Odysseius> kickban, should learn how to use that
#867 [17:58] <Odysseius> kickban, should learn how to use that
#868 [17:59] * McStussy [webchat@otwaon1056w-lp140-01-70-30-102-64.dsl.bell.ca] has left #minecrafthelp
#869 [17:59] <yuken> Odysseius, you using ZNC or Hexchat? plenty of scripts that do what you want a lot better than built-in crap
#870 [17:59] <Odysseius> ehh, I never had to do it, not even sure how I got op in the end lol
#871 [18:00] <yuken> same here, it was just thrust upon me.
#872 [18:00] <Odysseius> you don't have op here though
#873 [18:00] <yuken> not here :p
#874 [18:00] <Odysseius> ah
#875 [18:01] <Odysseius> DatFabian, Right, sorry about that, two seconds please.
#876 [18:01] <DatFabian> no problem ;)
#877 [18:01] <Odysseius> ??> DatFabian win/dxdiag
#878 [18:01] <Absol> DatFabian: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#879 [18:02] <DatFabian> https://paste.ubuntu.com/p/qp2WmJpr9D/
#880 [18:03] <Odysseius> DatFabian, You should really update your drivers more often :)
#881 [18:03] <DatFabian> XD
#882 [18:03] <Odysseius> DatFabian, http://www.nvidia.co.uk/download/driverResults.aspx/136721/en-uk
#883 [18:03] <Odysseius> I mean, it's 'just' 8 months
#884 [18:03] <Odysseius> we've had cases of 13 here
#885 [18:03] <Odysseius> 13 years
#886 [18:04] <Odysseius> DatFabian, Hopefully, those drivers will allow you to check out the main menu for a bit longer
#887 [18:04] <DatFabian> didn't have any issues with the graphics xD
#888 [18:04] <DatFabian> so I didn't updated it xD
#889 [18:05] <Odysseius> DatFabian, The crash points to it
#890 [18:05] <Odysseius> DatFabian, But fair point, "don't change a running system"
#891 [18:05] <DatFabian> hmm, I will try it, thanks ;)
#892 [18:05] <DatFabian> exactly^^
#893 [18:11] <DatFabian> it looks good thanks for you help :)
#894 [18:12] * JonyUchihaGames [webchat@170-84-39-145.nextelecom.net.br] has joined #minecrafthelp
#895 [18:12] <JonyUchihaGames> Não consigo acessar, comprei um cartão e não consigo acessar
#896 [18:13] <Odysseius> JonyUchihaGames, We only offer support in English.
#897 [18:13] <JonyUchihaGames> I can not access, I bought a card and I can not
#898 [18:13] <Odysseius> JonyUchihaGames, What does it say when you try?
#899 [18:14] * DatFabian [webchat@mue-88-130-48-026.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#900 [18:14] <JonyUchihaGames> Failed to log in. Invalid user name or password.
#901 [18:14] <Odysseius> ??> JonyUchihaGames login/throttle
#902 [18:14] <Absol> JonyUchihaGames: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#903 [18:14] <Absol> JonyUchihaGames: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#904 [18:15] <JonyUchihaGames> Ok, I'm wait.
#905 [18:49] * FatKinkyGoat [webchat@cpe-173-90-135-73.neo.res.rr.com] has joined #minecrafthelp
#906 [18:49] <FatKinkyGoat> hello
#907 [18:50] <FatKinkyGoat> I purchased minecraft in alpha version about 8 years ago
#908 [18:50] <FatKinkyGoat> I don't recall ever having an email linked to the account
#909 [18:51] <FatKinkyGoat> and if there was one, it was an @aim.com email
#910 [18:51] <FatKinkyGoat> which is now deactivated
#911 [18:51] <yuken> I'm sure there's a better way, but off the top of my head...
#912 [18:51] <yuken> Are you the person who bought the account, or did someone buy it for you?
#913 [18:51] <FatKinkyGoat> i bought it
#914 [18:52] <yuken> I assume you bought it with a purchase method that you can use to verify who you are with an ID?
#915 [18:52] <FatKinkyGoat> it was either a credit card or paypal
#916 [18:52] <yuken> Verified Paypal?
#917 [18:52] <FatKinkyGoat> but my paypal records dont go back to 2010-11
#918 [18:52] <yuken> Shouldn't matter if it was verified, I'd hope.
#919 [18:53] <FatKinkyGoat> ive also purchased minecraft on xbox 360, and xbox one
#920 [18:53] <FatKinkyGoat> ive bought the game three times, and i don't want to buy it again
#921 [18:53] <yuken> If it was verified, or a cc, I'd email Mojang about it with information about the account, who you are with some photo ID, and that you want the account migrated as you can't.
#922 [18:53] <yuken> There may be a better way, but that's the only way I know of off the top of my head. I'd wait here in case someone else knows better, though.
#923 [18:53] <yuken> Mojang's old pay system for example, might be able to kmgirate it, but I'm not sure.
#924 [18:53] <FatKinkyGoat> thanks, man
#925 [18:54] <yuken> So stay around and wait for a few hours with this in another tab to see if someone else knows better.
#926 [18:54] <FatKinkyGoat> okay, i appreciate it
#927 [19:04] * ajay [webchat@c110-21-70-75.farfl4.nsw.optusnet.com.au] has joined #minecrafthelp
#928 [19:04] <ajay> Hello
#929 [19:04] <ajay> I just bought a brand new minecraft account
#930 [19:04] <ajay> and I cant login to it
#931 [19:07] * NewFadedFate [webchat@24-52-251-4.cable.teksavvy.com] has joined #minecrafthelp
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#934 [19:13] * Justine [webchat@c-71-202-89-206.hsd1.ca.comcast.net] has joined #minecrafthelp
#935 [19:16] <Justine> Hi-- someone on my Realms server reported going to coordinates that we had copied down as being in a swamp but that person ended up in the middle of the ocean.. We copied down the coordinates twice, independently, so I'm not sure why they ended up in a different biome entirely. Does anyone know what might be going on?
#936 [19:17] <yuken> I'm not sure but, could it just be a swamp biome with... no land mass?
#937 [19:18] <yuken> If you press F3, it'll tell you.
#938 [19:26] * piotrex43 [~piotrex43@79.163.229.89.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#939 [19:32] * ajay [webchat@c110-21-70-75.farfl4.nsw.optusnet.com.au] has joined #minecrafthelp
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#943 [19:56] <JonyUchihaGames> Hi
#944 [19:56] <JonyUchihaGames> An error has prevented processing. Try again.
#945 [19:57] * Moosh [webchat@c-73-29-84-132.hsd1.nj.comcast.net] has joined #minecrafthelp
#946 [19:58] <JonyUchihaGames> I bought the PC & MAC card and I can not access
#947 [19:58] <Moosh> When I opened the launcher and hit play, it said "A fatal error has occurred for unknown reasons. You may attempt to play the default game with default settings, but some functionality may not work (such as changing settings or remembering users).
#948 [20:00] <Moosh> I do run Optifine 1.12.2
#949 [20:02] * JonyUchihaGames [webchat@170-84-39-145.nextelecom.net.br] has quit. (Quit: webchat.esper.net)
#950 [20:06] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#951 [20:15] <yuken> Moosh, does it work without Optifine?
#952 [20:18] <Moosh> I cant change the game settings
#953 [20:18] <Moosh> It's just a play button
#954 [20:18] <Moosh> and thats it
#955 [20:19] <Moosh> But ill try
#956 [20:19] <Moosh> yeah it works fine in 1.13
#957 [20:20] <yuken> Then you're good to go, we can't support mods here.
#958 [20:29] * Jaawdan [webchat@bmtnon1319w-lp130-06-76-68-37-40.dsl.bell.ca] has joined #minecrafthelp
#959 [20:30] <Jaawdan> hello
#960 [20:31] * Jaawdan [webchat@bmtnon1319w-lp130-06-76-68-37-40.dsl.bell.ca] has quit. (Client Quit)
#961 [20:41] * holycactus [webchat@88.230.102.39.dynamic.ttnet.com.tr] has joined #minecrafthelp
#962 [20:41] <holycactus> is anyone there? i have a problem
#963 [20:42] * holycactus [webchat@88.230.102.39.dynamic.ttnet.com.tr] has quit. (Client Quit)
#964 [20:58] * AM25 [webchat@S010690a7c1a13b1e.ed.shawcable.net] has joined #minecrafthelp
#965 [20:59] <AM25> I have reinstalled Minecraft and the .minecraft folder is not there. I have launched the game sevral times already too.
#966 [21:00] * AM25 [webchat@S010690a7c1a13b1e.ed.shawcable.net] has quit. (Client Quit)
#967 [21:01] * AM25 [webchat@S010690a7c1a13b1e.ed.shawcable.net] has joined #minecrafthelp
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#969 [21:08] * ANDRE [webchat@143.137.158.152] has joined #minecrafthelp
#970 [21:09] <ANDRE> no abloinglis
#971 [21:10] * ANDRE [webchat@143.137.158.152] has quit. (Client Quit)
#972 [21:15] * Jade5 [webchat@pool-96-225-165-63.nrflva.fios.verizon.net] has joined #minecrafthelp
#973 [21:16] <Jade5> Want to change my email, and security questions; Tried doing so, I forgot my questions, don't have access to my transaction ID, and my parent's old email that I used a long time ago to play was shut down and have no way of changing the questions.
#974 [21:20] * Jade5 [webchat@pool-96-225-165-63.nrflva.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#975 [21:33] * Jackbob [webchat@c-67-186-105-76.hsd1.il.comcast.net] has joined #minecrafthelp
#976 [21:34] <Jackbob> hey i need help launching my game whenever it launches it just becomes unresponsive
#977 [21:35] <Jackbob> nvm fixed it
#978 [21:35] * Jackbob [webchat@c-67-186-105-76.hsd1.il.comcast.net] has quit. (Client Quit)
#979 [22:22] * Luxzin [webchat@c-76-23-44-60.hsd1.ut.comcast.net] has joined #minecrafthelp
#980 [22:25] <Luxzin> Hello, I have a strange issue, I am completely unable to change my Minecraft account name. No matter what username I enter in, it says "Profile name is taken". I've tried on different browsers on different internet connections and even different computers and I get the same error every time. I can enter in complete gibberish and it will still say t
#981 [22:25] <Luxzin> he username is taken.
#982 [22:59] * Goat [webchat@cpe-139-168-171-74.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#983 [23:00] <Goat> hello, my minecraft is ot working. i am fine opening the launcher and pressing play. but when the mojang logo comes up, it freezes. this has been happening for months now
#984 [23:03] * Goat [webchat@cpe-139-168-171-74.nb07.nsw.asp.telstra.net] has quit. (Client Quit)
#985 [23:23] * jones7 [webchat@69.147.228.2] has joined #minecrafthelp
#986 [23:24] <jones7> I am unable to log into minecraft even with the correct credentials
#987 [23:40] * boss [webchat@5.136.82.236] has joined #minecrafthelp
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