#1 [00:02] * princez [webchat@184-22-215-0.24.nat.sila1-cgn03.myaisfibre.com] has joined #minecrafthelp
#2 [00:02] <princez> hey
#3 [00:02] <princez> i need help with something
#4 [00:02] <princez> Unable to locate the Java runtime.
#5 [00:02] * Goat [webchat@cpe-139-168-171-74.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#6 [00:03] <princez> it says error and this message when i try to enter the game
#7 [00:03] <princez> HELLO??????????
#8 [00:03] <Goat> my minecraft freezes when the mojang logo pops up, it’s been like this for months now
#9 [00:03] <yuken> princez, we can't respond instantly, give it a god damn second.
#10 [00:03] <yuken> It's 1AM.
#11 [00:03] <yuken> ??> Goat tools/hjt
#12 [00:04] <Absol> Goat: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#13 [00:04] <Absol> Goat: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#14 [00:04] <yuken> ??> princez launcher/jvm
#15 [00:04] <Absol> princez: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#16 [00:05] <Goat> okay, will try it now. thank u!
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#18 [00:07] <princez> it is already grey
#19 [00:08] <princez> long time
#20 [00:08] <princez> dude HELLO??????????????/
#21 [00:08] <yuken> What?
#22 [00:08] <yuken> Oh.
#23 [00:08] <princez> yuken be quiet u said its 1am, well it is in ur time but its not in mine
#24 [00:08] <princez> so shhhhhhhhhhhh
#25 [00:08] <yuken> Okay then, you don't get help :)
#26 [00:08] <yuken> I'm going to sleep.
#27 [00:08] <princez> u were being rude to me
#28 [00:09] <princez> i hope u die in ur sleep
#29 [00:09] <princez> uhm HELOOOOO???
#30 [00:09] <princez> my thing is already gray but its still saying the same thing
#31 [00:10] * Andrio kicked princez from #minecrafthelp (Reason: rincez :That was uncalled for.)
#32 [00:10] * Andrio kicked princez from #minecrafthelp (Reason: rincez :That was uncalled for.)
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#35 [00:23] * nrnana22 [webchat@216.49.31.203.res-cmts.hzl2.ptd.net] has joined #minecrafthelp
#36 [00:24] <nrnana22> I have mc for windows 10 bought but it wont let me unlock it
#37 [00:25] * nrnana22 [webchat@216.49.31.203.res-cmts.hzl2.ptd.net] has quit. (Client Quit)
#38 [00:38] * sushi1 [webchat@184-22-215-0.24.nat.sila1-cgn03.myaisfibre.com] has joined #minecrafthelp
#39 [00:38] <sushi1> hello
#40 [00:39] <sushi1> Unable to locate the Java runtime.
#41 [00:39] <sushi1> Error details: The system cannot find the path specified
#42 [00:39] <sushi1> Filename on disk: javaw.exe
#43 [00:39] <sushi1> Path: C:/Program Files (x86)\Java\jre1.8.0_121\bin\javaw.exe
#44 [00:40] <sushi1> Exists: false
#45 [00:40] <sushi1> help i cant open my launcher
#46 [00:40] <Andrio> ??> sushi1 launcher/jvm
#47 [00:40] <Absol> sushi1: If you are experiencing and error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#48 [00:40] <sushi1> tried to reinstall it many many times
#49 [00:41] <sushi1> i will try to thanks
#50 [00:43] <sushi1> i did
#51 [00:43] <sushi1> it still says the same thing
#52 [00:43] <sushi1> HELP!
#53 [00:43] <Andrio> sushi1, also try reinstalling the launcher, then.
#54 [00:43] <sushi1> how
#55 [00:44] <Andrio> sushi1, open the Windows Settings app and select Apps
#56 [00:45] <sushi1> yes
#57 [00:45] <Andrio> Then find Minecraft in the list and uninstall it.
#58 [00:47] <sushi1> i uninstalled it
#59 [00:47] <sushi1> im installing it again okay?
#60 [00:47] <sushi1> or should i wait
#61 [00:47] <Andrio> OK.
#62 [00:49] <yuken> Does the UWP variant of MC have any visual upgrades or downgrades over the Java version?
#63 [00:50] <sushi1> what?
#64 [00:50] <sushi1> whats that?
#65 [00:50] <Andrio> You mean the Windows 10 Edition?
#66 [00:51] <sushi1> i reinstalled it
#67 [00:51] <sushi1> its still the same!!!!
#68 [00:51] <sushi1> exact same problems with exact same words
#69 [00:51] <Andrio> hm
#70 [00:51] <sushi1> what should i do next
#71 [00:51] <Andrio> sushi1, have you installed Java manually?
#72 [00:52] <sushi1> please get it finished today im giving it for my little brother's birthday this evening
#73 [00:52] <sushi1> what?
#74 [00:52] <Andrio> We will try.
#75 [00:52] <sushi1> no i havent
#76 [00:52] <sushi1> i think the java comes when i downloaded minecraft the first time
#77 [00:52] <Andrio> sushi1, if the bundled Java installation doesn't work, you can install Java manually and point the launcher at that.
#78 [00:53] <Andrio> ??> sushi1 win/Java/reinst
#79 [00:53] <Absol> sushi1: You need to reinstall Java.
#80 [00:53] <Absol> sushi1: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#81 [00:53] <Andrio> also only Java 8 is supported.
#82 [00:53] <sushi1> ok i will do that abso1
#83 [00:54] <sushi1> ok i did that
#84 [00:54] <sushi1> whats the next step?
#85 [00:55] <sushi1> wait sorry
#86 [00:55] <sushi1> i mean i delted all files
#87 [00:55] <sushi1> and now i have to download but which one should i downlaod?
#88 [00:55] <Andrio> sushi1, find the full path to javaw.exe . It is probably similar to C:\Program Files (x86)\Java\jre1.8.0_181\bin\javaw.exe
#89 [00:55] <Andrio> sushi1, the 64-bit version.
#90 [00:55] <sushi1> ok
#91 [00:57] <sushi1> i downloaded
#92 [00:59] <sushi1> hello?\
#93 [00:59] <sushi1> what should i do next?
#94 [01:00] <Andrio> sushi1, find the full path to javaw.exe . It is probably similar to C:\Program Files (x86)\Java\jre1.8.0_181\bin\javaw.exe
#95 [01:01] <sushi1> how to find it
#96 [01:01] <Andrio> sushi1, if you didn't install it somewhere else, try that one
#97 [01:05] * Webchat_30643 [webchat@14-200-189-115.static.tpgi.com.au] has joined #minecrafthelp
#98 [01:05] * Webchat_30643 is now known as zakky
#99 [01:07] <zakky> Hey guys, my account has been down for almost 2 weeks now, it always just says game crashed an unexpected error has occured. I uninstalled my anti virus software, reinstalled java.. What can I do to go back to playing?
#100 [01:09] <zakky> https://paste.ubuntu.com/p/tD8PBXcJ2n/
#101 [01:10] <zakky> If theres anyone who can help me , or tell me who I should go to for help, please it would be really appreciated
#102 [01:12] <sushi1> i finally found it javaw
#103 [01:12] <sushi1> what to do next andrio
#104 [01:18] <sushi1> andrio
#105 [01:18] <sushi1> what to do next i found the file
#106 [01:24] <Andrio> sushi1, go back to the 'Launch options' page and enter that path under 'Java Executable'
#107 [01:25] <sushi1> ok then
#108 [01:25] <Andrio> sushi1, see if the game starts now
#109 [01:27] <sushi1> but the files
#110 [01:28] <Andrio> what about them?
#111 [01:28] <sushi1> its not there
#112 [01:29] <sushi1> its not in the files u gave it to me
#113 [01:29] <sushi1> its in the other folders
#114 [01:33] <sushi1> ??????????
#115 [01:33] <Andrio> Which files?
#116 [01:35] <sushi1> the javaw
#117 [01:36] <sushi1> its not in the file u gave to me
#118 [01:36] <sushi1> its in c program java
#119 [01:36] <sushi1> no c program84
#120 [01:36] <sushi1> not
#121 [01:36] <Andrio> ah, right. Correct that then.
#122 [01:36] <sushi1> how?
#123 [01:37] <sushi1> ?
#124 [01:37] <Andrio> Well, you just said it's in C:\Program Files and not C:\Program Files (x86)
#125 [01:39] <sushi1> DUDE
#126 [01:39] <sushi1> IT WORKS NOW
#127 [01:39] <sushi1> THANK YOU SO MUCH
#128 [01:39] <sushi1> whats ur paypal i will pay you 20$
#129 [01:39] <Andrio> no problem.
#130 [01:40] <Andrio> that's.. not necessary; thanks.
#131 [01:40] <sushi1> wow thanks so much
#132 [01:40] <sushi1> just hit me up if u want bjs
#133 [01:40] <sushi1> bye
#134 [01:40] <sushi1> blowjobs r the best
#135 [01:40] <Absol> sushi1: Please keep it civil
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#137 [01:40] <Andrio> Never really been into that myself.
#138 [01:48] * Elgato616 [webchat@c-73-71-86-205.hsd1.ca.comcast.net] has joined #minecrafthelp
#139 [01:50] <Elgato616> hey guys, i have tried migrating my account over to the mojang account with no luck. It continues to say incorrect password. I have tried resetting my password and using the new one but with no luck. Any help in getting my account set back up would be greatly appreciated
#140 [01:54] <Elgato616> It keeps saying that I have to buy the game again. I bought it a couple of years ago and i would like to avoid it where i can. Sorry for the back to back messages
#141 [01:55] <Andrio> ??> Elgato616 login/throttle
#142 [01:55] <Absol> Elgato616: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#143 [01:55] <Absol> Elgato616: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#144 [01:56] <Elgato616> awesome!I will try again in a couple hours as its late here! thank you for the info!
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#150 [02:55] <mclovin> https://paste.ubuntu.com/p/FDYgXxV2tf/
#151 [02:56] <mclovin> can someone please look at this for me minecraft keeps on freezing?
#152 [02:58] <mclovin> anyone?
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#158 [04:01] <HadiAlhasani98> moajang is my Minecraft error when playing a demo
#159 [04:02] <HadiAlhasani98> mojang
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#162 [04:20] * FuriousDarkness [webchat@78.179.70.196.dynamic.ttnet.com.tr] has joined #minecrafthelp
#163 [04:20] <FuriousDarkness> hi
#164 [04:20] <FuriousDarkness> i live in turkey and im trying to purchase with an ininal card
#165 [04:20] <FuriousDarkness> and it doesnt let me purchase
#166 [04:20] <FuriousDarkness> ive tried 4 times
#167 [04:21] * Justine [webchat@c-71-202-89-206.hsd1.ca.comcast.net] has quit. (Client Quit)
#168 [04:21] <FuriousDarkness> anyone help?
#169 [04:22] <FuriousDarkness> @Operators
#170 [04:23] <yuken> Are you sure Mojang accepts Ininal, FuriousDarkness?
#171 [04:23] <FuriousDarkness> ininal is basically Debit and Mastercard
#172 [04:23] <FuriousDarkness> so its a credit card
#173 [04:23] <yuken> How are you trying to pay?
#174 [04:24] <FuriousDarkness> Normal purchase
#175 [04:24] <FuriousDarkness> on minecraft.net
#176 [04:24] <yuken> And how does it not let you purchase? Ane rror?
#177 [04:24] <FuriousDarkness> ''Credit card details wrong'' something along those lines
#178 [04:25] <FuriousDarkness> let me try again
#179 [04:25] * KrutNA [webchat@128-73-71-180.broadband.corbina.ru] has joined #minecrafthelp
#180 [04:26] <FuriousDarkness> it accepts the profile
#181 [04:26] <FuriousDarkness> i select credit card
#182 [04:27] <FuriousDarkness> i put in the postal zip code
#183 [04:27] <FuriousDarkness> and i click on purchase
#184 [04:29] <KrutNA> Hello, I have a problem, when try to start Minecraft. Minecraft Launcer starts normaly. But when I press Play: It's crashing with error 'Stopped working "Minecraft Launcher"'. Last Java Version is installed and setted in advanced settings. Windows 7 32bit
#185 [04:29] <yuken> ??> KrutNA win/dxdiag
#186 [04:29] <Absol> KrutNA: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#187 [04:29] * FuriousDarkness [webchat@78.179.70.196.dynamic.ttnet.com.tr] has joined #minecrafthelp
#188 [04:30] <KrutNA> Ok, I'll try
#189 [04:31] <FuriousDarkness> when i purchase it says "Sipariş verilirken bir hata oluştu. Lütfen kredi kartı bilgilerini doğrulayıp tekrar deneyin." Which means: There was an error while purchasing, please check your credit card details and try again.
#190 [04:31] <FuriousDarkness> what do i do
#191 [04:31] <yuken> Does this credit card work elsewhere?
#192 [04:31] <FuriousDarkness> yeah
#193 [04:31] <FuriousDarkness> roblox, steam
#194 [04:31] <FuriousDarkness> other sites etcc
#195 [04:31] <yuken> I'd just give the Minecraft site a couple hours, could simply be something down for the time being.
#196 [04:32] <FuriousDarkness> i gave it a whole night
#197 [04:32] <yuken> If it still doesn't work later, come back and we'll help. it's also fairly early for most of the helpers here
#198 [04:32] <FuriousDarkness> i tried 3 times before i slept
#199 [04:32] <yuken> hm
#200 [04:32] <KrutNA> https://pastebin.com/M9xaPJrN
#201 [04:32] <yuken> Maybe Mojang just doesn't like that card. Can you go from CC > Paypal then Paypal > Minecraft>
#202 [04:32] <FuriousDarkness> Paypal blocked in my country
#203 [04:33] <FuriousDarkness> any other sort of paypal which i could try?
#204 [04:33] <yuken> KrutNA, do you have Discord?
#205 [04:33] <yuken> FuriousDarkness, PaySafe or a prepaid card of a different sort like uh
#206 [04:33] <yuken> here in the US we have prepaid Visa cards
#207 [04:33] <FuriousDarkness> oh
#208 [04:33] <KrutNA> Yes, I have, but it's on another device
#209 [04:33] <yuken> Hm.
#210 [04:34] <FuriousDarkness> prepaid is like you go somewhere and put money on it?
#211 [04:34] <yuken> KrutNA, is this modded or vanilla?
#212 [04:34] <yuken> FuriousDarkness, you buy the card and you put money on it, basically
#213 [04:34] <yuken> rather than it being linked to a bank/credit company
#214 [04:34] <FuriousDarkness> that is ininal prettymuch
#215 [04:34] <KrutNA> Vanilla, I just installed
#216 [04:34] <FuriousDarkness> but as a credit card
#217 [04:34] <yuken> KrutNA, what exactly happens then? When you start it up, it freezes and stops responding?
#218 [04:35] <yuken> FuriousDarkness, I'm not 100% sure then. Double check, nothing is wrong with your info?
#219 [04:35] <KrutNA> No, It's instally crashes with error
#220 [04:35] <yuken> KrutNA, what error?
#221 [04:35] <FuriousDarkness> i am 100% sure
#222 [04:35] <KrutNA> 'Stopped working "Minecraft Launcher"'
#223 [04:36] <KrutNA> https://pastebin.com/xCP6f3KY
#224 [04:36] <yuken> Are you using the latest version of the launcher?
#225 [04:37] <FuriousDarkness> yuken is paysafe actually safe?
#226 [04:37] <KrutNA> I just downloaded and installed
#227 [04:37] <yuken> FuriousDarkness, I'm genuinely unsure then. Can't think of anything other than
#228 [04:37] <yuken> something screwy gonig on in Turkey.
#229 [04:37] <FuriousDarkness> i might go with that
#230 [04:37] <yuken> I'm not sure, never used it :p
#231 [04:37] <FuriousDarkness> well im going to try that
#232 [04:37] <FuriousDarkness> ill stay here just in case
#233 [04:37] <yuken> FuriousDarkness, other people who may know more about this will be coming online sooner or later.
#234 [04:37] <yuken> It's like 5AM over here where al ot of us are.
#235 [04:38] <yuken> KrutNA, first, try installing the latest drivers available for your system. https://www.geforce.com/drivers/results/112615
#236 [04:38] <yuken> Those should be the Russian drivers - Русский - right?
#237 [04:39] <KrutNA> Yes
#238 [04:39] <yuken> Good, download and install those - if they don't work, tell us. If they do, good :p
#239 [04:39] <yuken> You may need to reboot after intsalling them if it tells you to.
#240 [04:43] <FuriousDarkness> so for paysafecard do i need to go and purchase that paysafe card?
#241 [04:43] <yuken> FuriousDarkness, again, I'm not sure - it was just an option on their site. Might not even be available in Turkey.
#242 [04:43] <yuken> If it's on Mojang's site, I'd assume it'd be safe.
#243 [04:44] <yuken> Apparently Paysafe was launched in Turkey in 2012, so it should be available.
#244 [04:44] <FuriousDarkness> it is
#245 [04:44] <yuken> If you'd like to try it, go for it. If it's on their site it should be good.
#246 [04:44] <yuken> I'm not sure why your card wouldn't be working, that's odd, but there will always be issues with random crap. Maybe it just doesn't like a font used for something and it decided to not work, who knows :p
#247 [04:45] <yuken> Especially if it works on other stores.
#248 [04:48] <FuriousDarkness> GUESS WHAT
#249 [04:48] <FuriousDarkness> turkey isnt on paysafe
#250 [04:48] <FuriousDarkness> ;-;
#251 [04:48] <yuken> wot
#252 [04:49] <FuriousDarkness> what else could i use
#253 [04:49] <yuken> https://www.paysafecard.com/tr-tr/satin-al/satis-noktalarini-bulun/
#254 [04:50] <FuriousDarkness> yeah but that doesnt work properly
#255 [04:50] <yuken> hmmm
#256 [04:50] <yuken> I honestly don't know then. There is uh
#257 [04:50] <yuken> when buying, a "More Payment Methods" button
#258 [04:50] <FuriousDarkness> yeah
#259 [04:51] <yuken> That might allow a bank transfer?
#260 [04:51] <FuriousDarkness> idk
#261 [04:51] <FuriousDarkness> i have to logg off
#262 [04:51] <FuriousDarkness> bye
#263 [04:51] <yuken> seeya
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#269 [06:01] * zakky [webchat@14-200-189-115.static.tpgi.com.au] has joined #minecrafthelp
#270 [06:06] <zakky> Hey everyone, I was wondering if you could help my little brother out. I'm not an expert when it comes to PC games. The problem is that for 2 weeks, my lil bro's account has been unable to login to his realm. He can't access his worlds as it just says " Game Crash! An unexpected error has occurred. We are sorry for the inconvenience". It started
#271 [06:06] <zakky> when he tried to download the new 1.13 version. He's on Minecraft Java. I have uninstalled all anti virus or any programs which Mojang has said is incompatible. Can someone please advise??
#272 [06:06] <Odysseius> ??> zakky launcher/log
#273 [06:06] <Absol> zakky: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#274 [06:06] <yuken> beat me to it ;(
#275 [06:06] <Odysseius> zakky, Please copy the log after the game has crashed.
#276 [06:07] <zakky> \https://paste.ubuntu.com/p/tD8PBXcJ2n/
#277 [06:07] * FuriousDarkness [webchat@78.179.70.196.dynamic.ttnet.com.tr] has joined #minecrafthelp
#278 [06:08] <Odysseius> ??> zakky win/dxdiag
#279 [06:08] <Absol> zakky: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#280 [06:10] <FuriousDarkness> Okay so i bought minecraft and succesfully downloaded it, my windows version is 7 ultimate, when i start minecraft it crashes instantly
#281 [06:10] <FuriousDarkness> what do i do
#282 [06:10] <Odysseius> ??> FuriousDarkness launcher/log
#283 [06:10] <Absol> FuriousDarkness: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#284 [06:10] <Odysseius> FuriousDarkness, Please copy the log after the game has crashed.
#285 [06:11] <zakky> ok sorry about that, here it is https://paste.ubuntu.com/p/jKxKTH6ft2/
#286 [06:11] <FuriousDarkness> okay
#287 [06:12] <Odysseius> zakky, In which country did you buy the laptop?
#288 [06:12] <zakky> australia
#289 [06:13] * FuriousDarkness [webchat@78.179.70.196.dynamic.ttnet.com.tr] has joined #minecrafthelp
#290 [06:13] <FuriousDarkness> do i paste all the log here?
#291 [06:13] <Odysseius> FuriousDarkness, Follow the instructions please.
#292 [06:13] <FuriousDarkness> can u send it again
#293 [06:14] <Odysseius> ??> FuriousDarkness launcher/log
#294 [06:14] <Absol> FuriousDarkness: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#295 [06:14] <Odysseius> zakky, Please provide the Model-Part Number of your Laptop: https://support.toshiba.com/sscontent?contentId=4007069
#296 [06:15] <FuriousDarkness> https://paste.ubuntu.com/p/qgW7CZhKHK/
#297 [06:15] <Odysseius> ??> FuriousDarkness win/dxdiag
#298 [06:15] <Absol> FuriousDarkness: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#299 [06:16] <zakky> Part number is PSK1JA-077017
#300 [06:17] <zakky> do you need product name as well Odysseius
#301 [06:17] <Odysseius> zakky, Toshiba does no longer support your laptop, and doesn't offer updated drivers anymore. Unfortunately, that means that 1.13 will not work for you.
#302 [06:17] <FuriousDarkness> https://paste.ubuntu.com/p/5wRv4T9Zft/
#303 [06:18] <FuriousDarkness> what now_
#304 [06:18] <Odysseius> FuriousDarkness, One moment please.
#305 [06:18] <Odysseius> zakky, Keep in mind that your laptop does not meet the minimum system requriements: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#306 [06:19] <Odysseius> FuriousDarkness, Download and Install the Catalyst Software Suite: https://support.amd.com/en-us/download/desktop/legacy?product=legacy2&os=Windows%207%20-%2064
#307 [06:19] <zakky> Ok but is there a way that my brother can continue playing the older version?
#308 [06:19] <Odysseius> zakky, Yes, you can downgrade using the launcher.
#309 [06:19] <Odysseius> ??> zakky launcher/change-version
#310 [06:19] <Absol> zakky: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#311 [06:20] <Odysseius> zakky, However, that laptop is now eight and a half years old, keep that in mind as well.
#312 [06:20] <FuriousDarkness> why do i download and install it?
#313 [06:21] <Odysseius> FuriousDarkness, It's a graphics card driver.
#314 [06:21] <Odysseius> FuriousDarkness, It makes Minecraft work again.
#315 [06:21] <FuriousDarkness> oh
#316 [06:21] <FuriousDarkness> are you checking if i have the minimum requirements?
#317 [06:21] <Odysseius> FuriousDarkness, You don't, but it should still work.
#318 [06:21] <FuriousDarkness> how
#319 [06:22] <FuriousDarkness> its a physical thing?
#320 [06:22] <Odysseius> FuriousDarkness, The driver I gave you should fix your issue.
#321 [06:22] <FuriousDarkness> ok
#322 [06:22] <zakky> Odysseius Absol Thank you soo much!! I'm so happy my little brother can keep playing. Thank you very much
#323 [06:23] <Odysseius> zakky, You're welcome, have a nice day.
#324 [06:23] <zakky> You too :)
#325 [06:23] * zakky [webchat@14-200-189-115.static.tpgi.com.au] has quit. (Quit: webchat.esper.net)
#326 [06:38] <FuriousDarkness> do i choose express or custom install
#327 [06:38] <Odysseius> FuriousDarkness, Express
#328 [06:38] <FuriousDarkness> installing
#329 [06:38] <FuriousDarkness> am i going to have to do anything else?
#330 [06:41] <Odysseius> FuriousDarkness, Restart your PC, then try to run the game>
#331 [06:42] <FuriousDarkness> okay
#332 [07:05] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has joined #minecrafthelp
#333 [07:13] * Brook [webchat@72-187-143-66.res.bhn.net] has joined #minecrafthelp
#334 [07:14] <Brook> Everytime we try to click play we get an error that java is still running. I had tried to download some other minecraft game for my daughter before this problem began.. a Mod? I don't know I don't play these games I just try to help her download them..
#335 [07:15] <Odysseius> ??> Brook win/reinst
#336 [07:15] <Absol> Brook: You may need to reinstall the locally installed files that Minecraft puts into place.
#337 [07:15] <Absol> Brook: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#338 [07:16] <Brook> I don't have windows, I'm have a MAc
#339 [07:16] <Odysseius> ??> Brook mac/reinst
#340 [07:16] <Absol> Brook: You may need to reinstall the locally installed files that Minecraft puts into place.
#341 [07:16] <Absol> Brook: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#342 [07:17] <Brook> I uninstalled and reinstalled ...but I don't really know what a terminal is to enter that
#343 [07:17] <Odysseius> ??> Brook mac/terminal
#344 [07:17] <Absol> Brook: You can reach the Terminal by going to Applications > Utilities > Terminal. Alternatively, search for Terminal in the Finder.
#345 [07:18] * Brook [webchat@72-187-143-66.res.bhn.net] has quit. (Quit: webchat.esper.net)
#346 [07:20] <Rerk> Hello! in F.A.Q. for 1.13 it's stated that realm connection crash has been fixed, but i can't connect. I have my log and error report with me, aswell as HijackThis report ready. As from yesterday, Java executable doesn't matter, i still got it on if you remember me.
#347 [07:21] <Odysseius> Rerk, And set to the 1.8_181 jre?
#348 [07:22] <Rerk> Odysseius Yes, 'C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe'
#349 [07:22] <Odysseius> Rerk, Please create a new HJT report.
#350 [07:22] <Odysseius> ??> Rerk tools/hjt
#351 [07:22] <Absol> Rerk: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#352 [07:22] <Absol> Rerk: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#353 [07:23] <Rerk> https://paste.ubuntu.com/p/hBtZZDw5Vk/
#354 [07:23] <Odysseius> Rerk, A new one please.
#355 [07:24] <Rerk> It's from 10 minutes ago, but i can do that again
#356 [07:24] <Rerk> https://paste.ubuntu.com/p/gzYKDRRM5c/
#357 [07:24] <Odysseius> ??> Rerk av/adwcleaner
#358 [07:24] <Absol> Rerk: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#359 [07:24] <Absol> Rerk: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#360 [07:26] <Rerk> I need to reboot now. brb
#361 [07:27] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has joined #minecrafthelp
#362 [07:28] <Rerk> i'm back. Do i try to connect to realms now?
#363 [07:28] <Odysseius> Rerk, No, run this first
#364 [07:28] <Odysseius> ??> Rerk av/malwarebytes
#365 [07:28] <Absol> Rerk: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#366 [07:28] <Absol> Rerk: Download it here: https://www.malwarebytes.org/
#367 [07:28] <Absol> Rerk: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#368 [07:28] <Rerk> Done
#369 [07:28] <Rerk> That's why i needed to reboot
#370 [07:29] <Odysseius> Rerk, Did you remove everything Adwcleaner found?
#371 [07:29] <Rerk> Yes i did
#372 [07:29] <Odysseius> Rerk, Okay, try it now.
#373 [07:31] <Rerk> @Odysseius Crash :c
#374 [07:31] <Odysseius> Rerk, Could you link the error report please?
#375 [07:32] <Rerk> Ok, one moment
#376 [07:32] <Rerk> https://paste.ubuntu.com/p/CpPVxvGHJM/
#377 [07:33] <Odysseius> ??> Rerk win/dxdiag
#378 [07:33] <Absol> Rerk: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#379 [07:34] <Rerk> I got that, but it's partly in russian. Here it is https://paste.ubuntu.com/p/t6v9S83dXp/
#380 [07:36] <Odysseius> Rerk, And it just happens on Realms?
#381 [07:37] <Rerk> Yes, singleplayer works fine. Do i need to connect to a multiplayer server to be sure?
#382 [07:37] <Odysseius> Rerk, No need.
#383 [07:38] <Rerk> Odysseius Realm is hosted by my friend, he and more friends don't expirience any problems connecting (if that matters)
#384 [07:40] <Odysseius> Rerk, Mojang is aware of the issue, however, there is nothing you can do right now to connect to the server until the issue is resolved. You can follow this report for more updates as soon as they are available.
#385 [07:40] <Rerk> Can i please get a link?
#386 [07:40] <Odysseius> that would be helpful, yes
#387 [07:40] <Odysseius> https://bugs.mojang.com/browse/REALMS-1116
#388 [07:42] <Rerk> Also, i remember changing some of my graphic settings from main menu yesterday. May this be the case somehow?
#389 [07:42] <Rerk> I can try again and write down what i did if it will work. brb
#390 [07:46] * TShott [webchat@5ec1f7b4.skybroadband.com] has joined #minecrafthelp
#391 [07:46] <Rerk> Ok, i got it to work. i changed the language to english US and settings to Graphics - fast, Smooth lighting - off, mip-map - 3, entity shadows - off, particles - off, clouds - off
#392 [07:46] <Rerk> I don't know how that worked, but maybe you could figure it out
#393 [07:46] <Odysseius> Rerk, Okay, could you take a few moments and test which one causes it
#394 [07:47] <Odysseius> Rerk, I can't test it myself because it only affects very specific PC setups
#395 [07:47] <Rerk> I will do that, but a bit later. got to go right now.
#396 [07:47] <Rerk> Bye!
#397 [07:47] <TShott> Hello, I am facing minecraft crashes upon game launch, covers the game in the white static you used to get on old TV channels, then closes with a log, Ive reinstalled MC, JAVA and Graphic Drivers to no anvil
#398 [07:48] * kam_el [webchat@cpc89886-warr7-2-0-cust260.1-1.cable.virginm.net] has joined #minecrafthelp
#399 [07:48] <Odysseius> TShott, Uninstall Razer Cortex.
#400 [07:49] <TShott> Wow - if this works, thank you! :D
#401 [07:49] <kam_el> What's the no-screwing-around way to connect to a friend's game?
#402 [07:49] <Odysseius> kam_el, What Platform?
#403 [07:49] <kam_el> java edition
#404 [07:49] <Odysseius> kam_el, Are you in the same house?
#405 [07:50] <kam_el> Afraid not
#406 [07:50] <Odysseius> kam_el, minecraft.net/realms
#407 [07:50] * TShott [webchat@5ec1f7b4.skybroadband.com] has quit. (Client Quit)
#408 [07:51] <kam_el> Does that mean we can just play the standard game?
#409 [07:51] <Odysseius> kam_el, Yes
#410 [07:53] <kam_el> Cool thanks
#411 [08:12] * PLayLikeADonkey [webchat@ti0063a400-2679.bb.online.no] has joined #minecrafthelp
#412 [08:15] * PLayLikeADonkey [webchat@ti0063a400-2679.bb.online.no] has quit. (Client Quit)
#413 [08:16] * PLayLikeADonkey [webchat@ti0063a400-2679.bb.online.no] has joined #minecrafthelp
#414 [08:19] <PLayLikeADonkey> I have downloaded minecrft and tried to play it. i started minecraft and came to the screen there you can select singelplayer, Multyplayer, options... but nothing happens and minecraft crashed. i have tried diferent version, but the same problems.
#415 [08:19] <Odysseius> PLayLikeADonkey, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#416 [08:22] * Jony_UchihaGames [webchat@170-84-39-145.nextelecom.net.br] has joined #minecrafthelp
#417 [08:22] * Webchat_79781 [webchat@77.127.119.154] has joined #minecrafthelp
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#419 [08:23] <Jony_UchihaGames> I can not log my minecraft account on any launcher
#420 [08:23] <Odysseius> Jony_UchihaGames, What does it say when you try?
#421 [08:24] <Jony_UchihaGames> Failed to log in. Invalid user name or password.
#422 [08:24] <Odysseius> Jony_UchihaGames, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#423 [08:24] <Odysseius> ??> Jony_UchihaGames account/trans-id
#424 [08:24] <Absol> Jony_UchihaGames: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#425 [08:24] <Odysseius> ??> Jony_UchihaGames account/send-email
#426 [08:24] <Absol> Jony_UchihaGames: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#427 [08:24] <Absol> Jony_UchihaGames: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#428 [08:25] <PLayLikeADonkey> thanks it worked :)
#429 [08:31] * PLayLikeADonkey [webchat@ti0063a400-2679.bb.online.no] has quit. (Quit: webchat.esper.net)
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#432 [08:42] * jack_2001_07 [webchat@i577BCDD6.versanet.de] has joined #minecrafthelp
#433 [08:44] <jack_2001_07> I don't know my Account Email Address anymore. Neither do I know my Transaction ID. What do I do now?
#434 [08:44] <Odysseius> jack_2001_07, You can recover your transaction ID.
#435 [08:44] <Odysseius> ??> jack_2001_07 account/trans-id
#436 [08:45] <Absol> jack_2001_07: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
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#440 [08:50] * sulaf [webchat@dslb-084-062-164-067.084.062.pools.vodafone-ip.de] has joined #minecrafthelp
#441 [08:51] <sulaf> how to play minecraft
#442 [08:51] <Odysseius> sulaf, Buy the game on minecraft.net, download it and you're ready to play
#443 [08:53] <sulaf> how to play minecraft
#444 [08:53] <Odysseius> sulaf, What is the problem you are having?
#445 [09:04] * Marcus [webchat@p5B16940D.dip0.t-ipconnect.de] has joined #minecrafthelp
#446 [09:07] <Marcus> I have a problem with running Minecraft 1.13 there is an error message at the end of loading a world from Java: platform SE binary is not working.
#447 [09:07] <Marcus> And I'm not using Discord.
#448 [09:07] <Odysseius> ??> Marcus tools/hjt
#449 [09:07] <Absol> Marcus: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#450 [09:07] <Absol> Marcus: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#451 [09:08] <Marcus> ok
#452 [09:12] <Marcus> https://paste.ubuntu.com/p/JqQSzBTyDy/
#453 [09:13] <Odysseius> Marcus, Reinstall Avast
#454 [09:16] <Marcus> Avast? It is an AntiVirus, isn't it? Some month ago I used Avast, but deinstalled it and now I'm using Avira AntiVirus
#455 [09:17] <Odysseius> Marcus, My bad, I mixed them up. The paid version of Avira is sometimes known to cause issues, please try to disable it, then run Minecraft. If it doesn't work, uninstall it and try to run the game again.
#456 [09:21] * TBNRtustin [webchat@cpe-76-184-235-8.tx.res.rr.com] has joined #minecrafthelp
#457 [09:22] <TBNRtustin> We tried disabling Overlay feature in discord, reinstalling, bug fixes, still won't launch
#458 [09:23] <Odysseius> TBNRtustin, Uninstall Discord completely
#459 [09:23] <TBNRtustin> Can I reinstall it after? It
#460 [09:24] <Odysseius> TBNRtustin, Not until they fixed the issue, no. You can use the browser version.
#461 [09:24] <TBNRtustin> What browser version?
#462 [09:24] <Odysseius> TBNRtustin, Of Discord.
#463 [09:25] <TBNRtustin> On Windows?
#464 [09:25] <Odysseius> TBNRtustin, Yes.
#465 [09:25] <Odysseius> TBNRtustin, https://discordapp.com/channels/
#466 [09:25] <TBNRtustin> Who has to fix it?
#467 [09:26] <Odysseius> TBNRtustin, Discord, as they are the ones "laying something over" Minecraft which causes the issue
#468 [09:26] <TBNRtustin> Ok I'll try it, thanks
#469 [09:49] * TBNRtustin [webchat@cpe-76-184-235-8.tx.res.rr.com] has joined #minecrafthelp
#470 [09:50] <TBNRtustin> we tried deleting discord and reinstalling but it still won't load properly, after hitting PLAY it gives us only grey boxes, no active boxes and won't start
#471 [09:51] <Odysseius> TBNRtustin, Uninstall Razer Cortex
#472 [09:51] <TBNRtustin> Don't have RAZER
#473 [09:51] <Odysseius> ??> win/dxdiag
#474 [09:51] <Odysseius> ??> TBNRtustin win/dxdiag
#475 [09:52] <Absol> TBNRtustin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#476 [10:01] * mpoumpz [webchat@adsl-87.91.140.25.tellas.gr] has joined #minecrafthelp
#477 [10:02] * Streep [webchat@pc-7-86-100-190.cm.vtr.net] has joined #minecrafthelp
#478 [10:02] <mpoumpz> I have forgotten my account password and it does not seems to be on any of my e-mails, I got no reply from mojang after requesting a password reset, I only know my username and might be able to find the transaction ID, what do I do now?
#479 [10:03] <Odysseius> mpoumpz, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#480 [10:03] <Odysseius> ??> mpoumpz account/trans-id
#481 [10:03] <Absol> mpoumpz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#482 [10:03] <Odysseius> ??> mpoumpz account/send-email
#483 [10:03] <Absol> mpoumpz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#484 [10:03] <Absol> mpoumpz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#485 [10:03] <Streep> Hi, since I upgraded my server to 1.13 I have not been able to log in with my premium account. Anyone having the same problem ?
#486 [10:03] <mpoumpz> ok ty
#487 [10:03] * mpoumpz [webchat@adsl-87.91.140.25.tellas.gr] has quit. (Client Quit)
#488 [10:04] <Odysseius> Streep, What does it say when you try?
#489 [10:05] <Streep> I can not enter my spigot 1.13 server with premium account
#490 [10:05] <Odysseius> Streep, We do not support Spigot, and to my knowledge, there is no 1.13 Spigot yet.
#491 [10:06] <Odysseius> nevermind
#492 [10:06] <Odysseius> Streep, Please read through the 1.13 Spigot post - it clearly says that it is not compatible with old worlds.
#493 [10:08] * Marcus [webchat@p5B16940D.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#494 [10:08] <Streep> I know, but it's a new world, thank you I'll keep looking :D
#495 [10:13] * Webchat_28910 [webchat@host109-154-190-83.range109-154.btcentralplus.com] has joined #minecrafthelp
#496 [10:14] <Webchat_28910> i had an old minecraft account and want to transfer to a mojang account but i know the email and password but cant remeber the username
#497 [10:14] <Odysseius> Webchat_28910, Contact Mojang with your transaction ID.
#498 [10:14] <Odysseius> ??> Webchat_28910 account/trans-id
#499 [10:14] <Absol> Webchat_28910: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#500 [10:14] <Odysseius> ??> Webchat_28910 account/send-email
#501 [10:14] <Absol> Webchat_28910: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#502 [10:14] <Absol> Webchat_28910: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#503 [10:15] <mattym> Webchat_28910, Do you still have the account confirmation in the email, it should show the name there.
#504 [10:15] <Webchat_28910> i bought it 5 years ago i dont have any of the emails anymore
#505 [10:16] <mattym> Webchat_28910, If it was about 5 years ago, it shouldn't need to be migrated.
#506 [10:16] <Webchat_28910> ok
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#511 [11:18] * tony [webchat@50-25-49-33.krmtcmta02.res.dyn.suddenlink.net] has joined #minecrafthelp
#512 [11:20] <tony> im confused it wont let me play 1.13
#513 [11:20] <Odysseius> tony, What does it say when you try>
#514 [11:21] <tony> it says unable to save download
#515 [11:21] <Odysseius> ??> tony error/download
#516 [11:21] <Absol> tony: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#517 [11:23] <tony> thank you iwill see if it works now
#518 [11:40] * henrygamingtv [webchat@p5B079695.dip0.t-ipconnect.de] has joined #minecrafthelp
#519 [11:40] <henrygamingtv> hello
#520 [11:41] <Odysseius> henrygamingtv, Hello
#521 [11:42] <henrygamingtv> i have got a problem
#522 [11:42] <Odysseius> henrygamingtv, What problem?
#523 [11:42] <henrygamingtv> if i want to install a version off minecraft there allways commes error
#524 [11:43] <Odysseius> henrygamingtv, What error?
#525 [11:45] <henrygamingtv> live i wanted to install the 1.13 from minecraft but its not downloding it
#526 [11:45] <Odysseius> henrygamingtv, Wgat is the error message?
#527 [11:45] <henrygamingtv> yes
#528 [11:46] <henrygamingtv> there always comme a error message if i want downlod a version
#529 [11:46] <Odysseius> henrygamingtv, Could you please tell us what the error message is?
#530 [11:47] <henrygamingtv> i dont now it what it is in english
#531 [11:47] <Odysseius> henrygamingtv, Paste it in German please.
#532 [11:48] <henrygamingtv> i have got it only in german
#533 [11:48] <henrygamingtv> ok
#534 [11:49] <henrygamingtv> die heruntergeladene datei konnte nicht gespeichert werden
#535 [11:49] <henrygamingtv> that comes always
#536 [11:49] <Odysseius> ??> henrygamingtv error/download
#537 [11:49] <Absol> henrygamingtv: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#542 [12:15] * gerard [webchat@93.84.152.191] has joined #minecrafthelp
#543 [12:16] <gerard> hello
#544 [12:16] <Odysseius> gerard, Hello
#545 [12:16] <gerard> can you help me
#546 [12:18] <gerard> hello?
#547 [12:18] <Odysseius> gerard, What with?
#548 [12:19] <gerard> i read this on the site can you help me? :You have previously marked emails from Mojang as spam
#549 [12:19] <gerard> If a customer marks a Mojang email as spam, our mail service does not allow us to send future messages to that account. Customer support can check to see if there has been a spam complaint from your email address, and reverse it.
#550 [12:20] <Odysseius> gerard, Yes, that is correct.
#551 [12:20] <gerard> i fergot my password but i am not getting an email to change it\
#552 [12:21] <Odysseius> gerard, That has most likely nothing to do with that.
#553 [12:21] <gerard> o
#554 [12:21] <Odysseius> gerard, How long have you been waiting for it?
#555 [12:21] <gerard> what can i do?
#556 [12:22] <Odysseius> gerard, How long have you been waiting for it?
#557 [12:22] <gerard> my email is: yaelscholten@live.nl and my minecraft username is: henkdebaksteen
#558 [12:22] <Odysseius> gerard, Please answer my previous questions.
#559 [12:22] <gerard> o sorry
#560 [12:22] <gerard> i think 6 months
#561 [12:23] <Odysseius> gerard, When was the last time you tried to reset it?
#562 [12:23] * mufcz [webchat@97-171.internetbox.cz] has joined #minecrafthelp
#563 [12:23] <gerard> 30 minutes aggo
#564 [12:24] <Odysseius> gerard, And you checked all folders, including Spam, of your email address, and ensured you haven't blocked Mojang's emails?
#565 [12:24] <gerard> yes
#566 [12:24] <mufcz> I can not log in to my account
#567 [12:24] <Odysseius> mufcz, What does it say when you try?
#568 [12:25] <Odysseius> gerard, Contact Mojang with your transaction ID, using a different email address as your contact address please.
#569 [12:25] <Odysseius> ??> gerard account/trans-id
#570 [12:25] <Absol> gerard: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#571 [12:25] <Odysseius> ??> gerard account/send-email
#572 [12:25] <Absol> gerard: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#573 [12:25] <Absol> gerard: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#574 [12:27] <Odysseius> ??> mufcz scold/pm
#575 [12:27] <Absol> mufcz: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#576 [12:27] <mufcz> I lost my password and did not get an email when I reset my password
#577 [12:27] <Odysseius> mufcz, How long have you been waiting for it?
#578 [12:28] <mufcz> 24h
#579 [12:28] <Odysseius> mufcz, And you checked all folders, including Spam, of your email address, and ensured you haven't blocked Mojang's emails?
#580 [12:28] <mufcz> done
#581 [12:28] <mufcz> nothing
#582 [12:29] <Odysseius> mufcz, Contact Mojang with your transaction ID, using a different email address as your contact address please.
#583 [12:29] <Odysseius> ??> mufcz account/trans-id
#584 [12:29] <Absol> mufcz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#585 [12:29] <Odysseius> ??> mufcz account/send-email
#586 [12:29] <Absol> mufcz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#587 [12:29] <Absol> mufcz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#588 [12:32] <mufcz> thx.. email send
#589 [12:42] * Lavoisier [webchat@177.132.189.225.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#590 [12:44] <Lavoisier> Hi, tried to contact through costumer support but for the reason I need it, it can't be done properly.. It's about Windows 10 Key from the site. I bought Minecraft on 2013 or 2014 and recently I came back to the game and noticed that I had one serial key for W10 Store to redeem Minecraft. I tried to use the key but it said that the key had already
#591 [12:44] <Lavoisier> been used. Since i haven't had any contact with mojang since like 2015 or so, I think that my account got stealed. Or it's just me that actually don't remember on which e-mail I registered the key for minecraft.. So I need help on discovering if it got stealed or it's just me that forgot on which account I got it.. Did anybody have the same problem
#592 [12:44] <Lavoisier> ? Is there a way to fix it?
#593 [12:46] <Odysseius> Lavoisier, Can you still use your normal account?
#594 [12:46] <Lavoisier> You mean, for the normal/java minecraft?
#595 [12:46] <Odysseius> Lavoisier, Yes
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#597 [12:47] * Hans [webchat@185.230.126.117] has quit. (Network ban)
#598 [12:47] <Lavoisier> Yes
#599 [12:47] <Odysseius> Lavoisier, Contact X-Box Account Support and explain your situation, and say you have a key that is supposed to be unused but is used for some reason.
#600 [12:47] <Odysseius> Lavoisier, support.xbox.com
#601 [12:47] <Lavoisier> Already did, they said that i should contact Mojang since the key provided is provided by Mojang so its not their responsability
#602 [12:48] <Odysseius> yes it bloody is their responsibility
#603 [12:48] <Odysseius> Lavoisier, Sorry, got sidetracked.
#604 [12:48] <Odysseius> Lavoisier, Make sure you change your password on your regular account, and also the password for the email address used on the account.
#605 [12:49] <Odysseius> Lavoisier, As for the Windows 10 Edition, I'm afraid that the code has indeed been stolen from your account. Please contact Mojang to find out further steps:
#606 [12:49] <Odysseius> ??> Lavoisier account/send-email
#607 [12:49] <Absol> Lavoisier: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#608 [12:49] * Hans [webchat@ip72-197-252-136.sd.sd.cox.net] has joined #minecrafthelp
#609 [12:49] <Absol> Lavoisier: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#610 [12:49] <Hans> I can't connect to the server with my launcher. What do I do?
#611 [12:49] <Lavoisier> Yeah they asked my key to track it, and they said there's no product/account registered with that key and because of that I should contact mojang
#612 [12:50] <Odysseius> Lavoisier, Oh
#613 [12:50] <Odysseius> Lavoisier, In that case, contact Mojang.
#614 [12:50] <Hans> Is my issue a common problem?
#615 [12:50] <Odysseius> Hans, What does it say when you try?
#616 [12:50] <Hans> Odysseius "Could not connect to server."
#617 [12:50] <Odysseius> Hans, What is the full error message?
#618 [12:51] <Hans> that is all it said, in a orange box
#619 [12:51] <Odysseius> Hans, What's your Minecraft Username?
#620 [12:51] <Hans> RhysRees
#621 [12:51] <Lavoisier> What's the most effective way to contact them? Tried Facebook but its taking so long to get answered...
#622 [12:52] <Odysseius> Lavoisier, There is only one way, and Absol linked it to you.
#623 [12:52] <Odysseius> Lavoisier, They will not answer on Facebook.
#624 [12:52] <Odysseius> ??> Hans tools/hjt
#625 [12:52] <Absol> Hans: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#626 [12:52] <Absol> Hans: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#627 [12:52] <Lavoisier> Oh, didnt see the msg from Absol
#628 [12:52] <Lavoisier> Ty guys
#629 [12:53] <Odysseius> Lavoisier, you're welcome
#630 [12:53] <Hans> allright I will try that
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#634 [13:00] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#635 [13:01] <Aangoan> Hello I need help
#636 [13:01] <Odysseius> Aangoan, With what?
#637 [13:01] <Aangoan> when joining any minecraft server it says "Disconnected"
#638 [13:01] <Odysseius> Aangoan, What is the full error message?
#639 [13:02] <Aangoan> just Disconnected
#640 [13:02] <Odysseius> Aangoan, Are you using 1.13?
#641 [13:02] <Aangoan> yup
#642 [13:02] <Odysseius> Aangoan, Can you please try to connect to this server?: mctest.ae97.net
#643 [13:03] <Aangoan> ok
#644 [13:04] <Aangoan> can't connect to sever
#645 [13:04] <Odysseius> Aangoan, Is that the full error message?
#646 [13:05] <Aangoan> https://i.imgur.com/dU0rcGS.png
#647 [13:05] <Aangoan> this is the full message
#648 [13:05] <Odysseius> ??> Aangoan java/1.8
#649 [13:05] <Absol> Aangoan: You can get Java 8 for almost any platfom here: https://www.oracle.com/technetwork/java/javase/downloads/jre8-downloads-2133155.html
#650 [13:05] <Odysseius> Aangoan, Please install the 64-bit version.
#651 [13:06] <Aangoan> ok installing it rn
#652 [13:08] <Aangoan> ok installed it
#653 [13:08] <Aangoan> going to try again
#654 [13:08] <Odysseius> Aangoan, Then, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#655 [13:09] <Aangoan> okk
#656 [13:09] * Hans [webchat@ip72-197-252-136.sd.sd.cox.net] has joined #minecrafthelp
#657 [13:11] <Aangoan> done
#658 [13:11] <Aangoan> do I start?
#659 [13:11] <Odysseius> Aangoan, Yes.
#660 [13:12] * Hans [webchat@ip72-197-252-136.sd.sd.cox.net] has quit. (Client Quit)
#661 [13:12] <Aangoan> https://paste.ubuntu.com/p/Zg9yh57FQJ/
#662 [13:13] <Odysseius> Aangoan, ...without the "s
#663 [13:13] <Odysseius> Aangoan, just C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#664 [13:14] <Aangoan> ok it turned on
#665 [13:15] <Aangoan> nope
#666 [13:15] <Aangoan> didn't work
#667 [13:15] <Aangoan> I have the log open
#668 [13:15] <Aangoan> and this is what it says
#669 [13:16] <Aangoan> https://i.imgur.com/4MU5PeM.png
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#671 [13:16] <Odysseius> Aangoan, Same result for the server I asked you to connect to earlier?
#672 [13:16] <Aangoan> https://i.imgur.com/wFsWPyg.png
#673 [13:17] <Aangoan> the one u sent says that
#674 [13:17] * Hans [webchat@ip72-197-252-136.sd.sd.cox.net] has joined #minecrafthelp
#675 [13:17] <Spop_BR201> yes
#676 [13:17] <Odysseius> Spop_BR201, Hello
#677 [13:17] <Hans> I'm back Odysseius. here you go. https://paste.ubuntu.com/p/YM6k56q7Bc/
#678 [13:17] <Spop_BR201> hello i not my accout
#679 [13:17] <Odysseius> Aangoan, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#680 [13:18] <Odysseius> Aangoan, Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#681 [13:18] <Odysseius> sorry
#682 [13:18] <Odysseius> Aangoan, Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#683 [13:18] <Aangoan> https://paste.ubuntu.com/p/BnR8wSQDZy/
#684 [13:18] <Aangoan> here
#685 [13:19] <Spop_BR201> give my accout plz
#686 [13:19] <Odysseius> Hans, Oh dear.
#687 [13:19] <Spop_BR201> plz
#688 [13:19] <Odysseius> Spop_BR201, Sorry?
#689 [13:20] <Hans> What you mean? Odysseius
#690 [13:20] <Odysseius> Spop_BR201, You can buy the game here: https://minecraft.net/store
#691 [13:20] <Odysseius> Hans, Ever heard of MCLeaks?
#692 [13:20] <Hans> No, what is it?
#693 [13:20] <Odysseius> Hans, Hmm, AltDispenser?
#694 [13:21] <Hans> Let's say I have a limited knowledge in this area of your expertese. What do I need to do?
#695 [13:21] <Odysseius> Hans, Is anyone else using that PC?
#696 [13:21] <Hans> Just me
#697 [13:22] <Odysseius> Hans, Okay, did you ever use a tool that gives you a Minecraft account free of charge? Just so you know, there will be no consequences in any way, I just need to know to fix the issue.
#698 [13:22] <Hans> No. I paid for it today
#699 [13:23] <Hans> I am guessing my problem is my modem is blocking minecraft from connecting
#700 [13:23] <Odysseius> Hans, No, someone installed a program for free Minecraft accounts.
#701 [13:24] <Hans> Where does it say that on my logs?
#702 [13:24] <Odysseius> Aangoan, Right, let's get started. Make sure all VPNs are turned off completely. Disable Bitdefender temporarily, remove any Razer application, and run the following programs:
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#704 [13:24] <Aangoan> okk
#705 [13:25] <Odysseius> Aangoan,
#706 [13:25] <Odysseius> ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1
#707 [13:25] <Odysseius> Aangoan, Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#708 [13:25] <Odysseius> Aangoan, Also, run this:
#709 [13:25] <Odysseius> Aangoan, Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#710 [13:25] <Odysseius> Aangoan, Download it here: https://www.malwarebytes.org
#711 [13:25] <Odysseius> Aangoan, After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#712 [13:25] <Odysseius> Hans, The part that shows that all connections to Mojang are redirected to a completely different place
#713 [13:26] <Aangoan> okk
#714 [13:26] <Aangoan> will do
#715 [13:26] <Odysseius> Hans, Sorry if I'm a bit to scrutinising with this
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#719 [13:27] <Odysseius> Hans, To fix the issue, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#720 [13:27] * Absol [~Absol@beast.of.the.devilincarnate.net] has joined #minecrafthelp
#721 [13:27] <Hans> okay. I recall like 5 years ago I tried something like getting free accounts but I thought I logged out and deleted it
#722 [13:27] <Odysseius> oh thank god
#723 [13:27] <Odysseius> ??> win/hosts/edit
#724 [13:28] <Odysseius> ??> Hans win/hosts/edit
#725 [13:28] <Absol> Hans: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#726 [13:28] <Absol> Hans: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#727 [13:28] <Odysseius> Hans, Remove all lines containing "mojang.com", and save the file.
#728 [13:29] <Hans> I opened it
#729 [13:29] <Hans> Should I deleted it?
#730 [13:29] <Odysseius> Hans, Open it, and delete all the lines containing "mojang.com", then save it.
#731 [13:30] <Hans> okay
#732 [13:30] <Odysseius> Hans, For the future, please keep in mind that such tools are illegal, and potentially can threaten your person data.
#733 [13:30] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#734 [13:30] <Hans> yeah, but I hope i used different data back then
#735 [13:31] <Aangoan> Odysseius yeah I had a few adwares
#736 [13:31] <Aangoan> all gone now
#737 [13:31] <Odysseius> Aangoan, Do a full Malwarebytes check too please
#738 [13:31] <Aangoan> yup
#739 [13:32] <Hans> Odysseius Aangoan How can I get myself (the administrator) permission to save in the host file locations? It won't let me
#740 [13:32] <Odysseius> Hans, The instructions tell you how to.
#741 [13:32] <Odysseius> ??> Hans win/hosts/edit
#742 [13:32] <Absol> Hans: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#743 [13:32] <Absol> Hans: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#744 [13:33] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#745 [13:34] <Aangoan> wow Odysseius I'm going to stop paying for bitdiffender :O
#746 [13:34] <Hans> thanks you! I think I got this fixed
#747 [13:34] <lilpotatobun> I have a mod downloaded, but I couldn't find my issue on the modded client website thing
#748 [13:34] <Odysseius> lilpotatobun, We do not help with mods here.
#749 [13:34] <lilpotatobun> Well
#750 [13:34] <Odysseius> lilpotatobun, Contact the mod author.
#751 [13:34] <lilpotatobun> It's not a mod related issue
#752 [13:35] <lilpotatobun> I have a problem with minecraft itself
#753 [13:35] <Lord_Ralex> We do not help with using mods.
#754 [13:35] <Odysseius> lilpotatobun, So it happens without any mods installed?
#755 [13:35] <Odysseius> lilpotatobun, Using the basic client from minecraft.net?
#756 [13:35] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#757 [13:36] <lilpotatobun> It happened once before without a mod, but it happened again, and I forgot how to fix it
#758 [13:36] <Odysseius> lilpotatobun, Does it happen now without a mod?
#759 [13:37] <lilpotatobun> Well I'm not sure. Let me check
#760 [13:37] <lilpotatobun> Wait
#761 [13:37] <lilpotatobun> I can't check'
#762 [13:37] <Odysseius> lilpotatobun, And why is that?
#763 [13:37] <lilpotatobun> The launcher isn't showing on screen even though it's open
#764 [13:37] <lilpotatobun> That's my issue
#765 [13:37] <Odysseius> lilpotatobun, Hover over the Minecraft Icon, then move the mouse up to the preview window, and right-click. Visual aid: http://i.imgur.com/XcZUMUg.png
#766 [13:38] <lilpotatobun> I can't remove my mod
#767 [13:39] <lilpotatobun> Okay
#768 [13:39] <lilpotatobun> What next?
#769 [13:39] <Odysseius> lilpotatobun, Did it work?
#770 [13:40] <lilpotatobun> Is it the icon on the taskbar
#771 [13:40] <Odysseius> lilpotatobun, Yes.
#772 [13:41] <lilpotatobun> I did that, and it shows when I hover over it, but the launcher doesn't want to actually pop up. It slowly disappeared every time I opened it until now
#773 [13:41] <Odysseius> ??> lilpotatobun launcher/reinst/win
#774 [13:41] <Absol> lilpotatobun: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#775 [13:41] <Absol> lilpotatobun: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#776 [13:42] <lilpotatobun> okay
#777 [13:42] <lilpotatobun> I'll tryu
#778 [13:42] <lilpotatobun> *.
#779 [13:42] <lilpotatobun> I'll be back. Mainly because it probably won't work
#780 [13:42] <Odysseius> Optimism. You should try it.
#781 [13:43] <lilpotatobun> I will
#782 [13:43] * mufcz [webchat@97-171.internetbox.cz] has quit. (Quit: webchat.esper.net)
#783 [13:43] <lilpotatobun> But I've been trying to fix both my computer's minecrafts
#784 [13:44] <lilpotatobun> a little while ago my other computer's minecraft wouldn't work, and now it barely works. It took hours for the last one
#785 [13:44] <lilpotatobun> It was Absol who helped me fix the issue
#786 [13:45] <Odysseius> Those bots are getting quite intelligent
#787 [13:45] <Odysseius> lilpotatobun, For your info, Absol is a bot.
#788 [13:45] <lilpotatobun> Oh
#789 [13:46] <lilpotatobun> How do I know you're not a bot?
#790 [13:46] <lilpotatobun> :P
#791 [13:46] <Odysseius> lilpotatobun, You don't
#792 [13:49] * Hans [webchat@ip72-197-252-136.sd.sd.cox.net] has quit. (Quit: webchat.esper.net)
#793 [13:51] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#794 [13:51] <Aangoan> back
#795 [13:51] <Aangoan> oof
#796 [13:52] <Aangoan> I have 3 bluescreens right now
#797 [13:52] <Aangoan> had*
#798 [13:54] <Aangoan> Odysseius still nothing
#799 [13:54] * Webchat_21469 [webchat@r179-26-121-245.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#800 [13:54] <Webchat_21469> es mojan el peor juego
#801 [13:55] <Aangoan> nope
#802 [13:55] <Aangoan> and english pls
#803 [13:55] * Webchat_21469 [webchat@r179-26-121-245.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#804 [13:56] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#805 [13:56] <lilpotatobun> What do I download again?
#806 [13:57] <lilpotatobun> Regular minecraft or a different file
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#808 [14:01] * ggfhxfv [webchat@cpe-45-49-20-155.socal.res.rr.com] has joined #minecrafthelp
#809 [14:01] <ggfhxfv> how do I connect to lan
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#813 [14:03] <lilpotatobun> My minecraft shows on that it's open, but it disappeared off screen. What do I do?
#814 [14:08] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#815 [14:08] <Aangoan> back once again
#816 [14:08] <Aangoan> Odysseiusu here?
#817 [14:09] <Aangoan> Odysseius u here?
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#819 [14:11] * ItsJitter [webchat@ppp062074094103.access.hol.gr.94.74.62.in-addr.arpa] has joined #minecrafthelp
#820 [14:11] <ItsJitter> I have a problem
#821 [14:12] <ItsJitter> When I start my minecraft launcher it crashes and says:Pixel format not accelerated
#822 [14:12] <ItsJitter> Help pls
#823 [14:14] <ItsJitter> Please I need desperately help!
#824 [14:14] <lilpotatobun> Patience
#825 [14:14] <ItsJitter> huh?
#826 [14:14] <lilpotatobun> Be patient
#827 [14:15] <lilpotatobun> I've been patient for about 45 minutes now
#828 [14:15] <ItsJitter> Can't right now!I need to go in 5 minutes
#829 [14:15] <lilpotatobun> Then get on later
#830 [14:15] <lilpotatobun> When you have more time
#831 [14:15] <JT> when I start my minecraft everything is okay and when i try to go to an online server it says "downloading terrain" and then my minecraft doesnt respond. please help!
#832 [14:16] <ItsJitter> be patient thats the solution
#833 [14:17] <ItsJitter> or maybe your pc is trash and can't handle it
#834 [14:17] <JT> nope its not thanks for your input thou
#835 [14:18] <ItsJitter> wth
#836 [14:18] <JT> what?
#837 [14:18] <ItsJitter> oh nothing
#838 [14:18] <JT> mkay dont you have to go?
#839 [14:18] <ItsJitter> no
#840 [14:19] <JT> good lie then
#841 [14:22] <ItsJitter> what lie bruh
#842 [14:22] <ItsJitter> why so rude though
#843 [14:22] <JT> "i have to go in 5 mins please help!" its been 5 mins
#844 [14:22] <JT> and bc you called my pc trash and cant handle it
#845 [14:23] <Aangoan> wow guys chill
#846 [14:23] <ItsJitter> can you just close your mouth
#847 [14:23] <Aangoan> this is a chat to help each other not to fight each other
#848 [14:23] <Aangoan> cmon now
#849 [14:23] <JT> im just saying
#850 [14:24] <JT> there was no need to call my pc trash
#851 [14:24] <JT> bc it aint
#852 [14:25] <Aangoan> alright
#853 [14:26] <Aangoan> so the operators might be busy atm
#854 [14:26] <Aangoan> so maybe comeback later idk
#855 [14:30] <lilpotatobun> XD
#856 [14:34] * DEiMama [webchat@178-189-163-5.adsl.highway.telekom.at] has joined #minecrafthelp
#857 [14:34] <DEiMama> IHR SEID DUMM
#858 [14:34] <DEiMama> IHR SEID DUMM
#859 [14:34] <DEiMama> IHR SEID DUMM
#860 [14:35] <DEiMama> IHR SEID DUMM
#861 [14:35] * Absol kicked DEiMama from #minecrafthelp (Reason: EiMama :Stop spamming)
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#863 [14:38] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#864 [14:38] <Aangoan> Hi again
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#867 [14:41] <red_padna123_> my minecraft launcher ist showing on sceen
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#871 [15:02] * LmaoDab [webchat@cpe-72-182-162-63.tx.res.rr.com] has joined #minecrafthelp
#872 [15:02] <LmaoDab> Has anybody gotten an error code when launching minecraft 1.13 similar to this -805306369?
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#876 [15:15] <hay1col2> I remember what the username for the account was but not the email anything i can do?
#877 [15:23] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has joined #minecrafthelp
#878 [15:24] <lilpotatobun> Can someone help me? My minecraft had a mod on it, but the issue isn't with the mod itself
#879 [15:28] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#880 [15:28] <Aangoan> heyoo
#881 [15:28] <Aangoan> Odysseius u here?
#882 [15:30] <Aangoan> anyone?
#883 [15:33] <lilpotatobun> Do you know anything about my issue?
#884 [15:34] <Aangoan> what's your issue?
#885 [15:34] <lilpotatobun> My minecraft says it's open
#886 [15:34] <lilpotatobun> But it's not showing on screen
#887 [15:35] <lilpotatobun> I'll brb
#888 [15:35] <lilpotatobun> If you have any suggestions, let me know
#889 [15:35] <Aangoan> go to your task manager and end javaw.exe process
#890 [15:38] <lilpotatobun> Umm
#891 [15:38] <lilpotatobun> What's a task manager?
#892 [15:44] <Aangoan> Ctrl+shit+ESC
#893 [15:44] <Absol> Aangoan: Please keep it civil
#894 [15:45] <Aangoan> ctrl+shit+esc
#895 [15:45] * Absol kicked Aangoan from #minecrafthelp (Reason: angoan :Keep it civilized, you are just a human being)
#896 [15:45] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#897 [15:45] <Aangoan> HI Absol y was I kicked?
#898 [15:50] * Mortex12 [webchat@79.51-175-6.customer.lyse.net] has joined #minecrafthelp
#899 [15:51] <Mortex12> minecraft crashes everytime on loading world
#900 [15:56] <lilpotatobun> Absol Can you help?
#901 [15:56] <lilpotatobun> my problem is really bugging me
#902 [15:58] <Mortex12> minecraft crashes everytime on loading world
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#908 [16:05] <Nathan2> Hey.
#909 [16:06] <Guest7660> ive got a problem when my game crashes when joining my friends server and is sais ''look like you are using an unsupportive modified version of the game'' even though we have the exact same forge
#910 [16:06] * nikmozgovoi [webchat@88.135.62.5] has joined #minecrafthelp
#911 [16:06] <Nathan2> I'm trying to change my Minecraft username. NameMC & iaero.me says it's available now... But, I cannot change anything on the Mojang account page. It says the name is already in use.
#912 [16:07] * Extrarius [~Extrarius@cpe-70-123-220-84.satx.res.rr.com] has joined #minecrafthelp
#913 [16:07] <nikmozgovoi> not run any version of minecraft, writes that there was a failure of the game due to an unexpected error. What to do?
#914 [16:08] <Nathan2> Send Mojang (or wait for someone to help you here) an e-mail with your client log attached.
#915 [16:08] * Liam1 [webchat@cpc120282-heme13-2-0-cust222.9-1.cable.virginm.net] has quit. (Client Quit)
#916 [16:10] <nikmozgovoi> nilmozgovoi@mail.ru 789L7854
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#919 [16:13] <Extrarius> what level of help is this channel targetted at? I don't need basic help, but I'm working on data packs and hoping to learn about modding soon and could use help at those levels
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#921 [16:19] <nikmozgovoi> not run any version of minecraft in MTlauncher, writes that there was a failure of the game due to an unexpected error. What to do?
#922 [16:20] <yuken> Extrarius, we don't really help with mods, this is meant to be help for people about vanilla Minecraft.
#923 [16:21] * hay1col2 [webchat@95.145.10.92] has quit. (Quit: webchat.esper.net)
#924 [16:21] <Extrarius> yuken: would that include help with commands in vanilla minecraft? or just launching and playing?
#925 [16:22] <yuken> I'd say so, yeah. Anything related to vanilla.
#926 [16:22] <yuken> Mods, there are other channels on this network, buuuut list was removed and we have no alis command similar to Freenode, so... I couldn't figure out where to go for that :p
#927 [16:24] <Extrarius> I'm trying to set a data element (like you do with /data merge entity ... ) but with a value from a scoreboard objective value. Any idea if that is possible? I know there is "/execute store" to get data into a scoreboard objective value, but not how to go the other way
#928 [16:26] <Extrarius> My overall goal is that I need to /summon an entity with data {direction:[x, y, z]} and I need x, y, and z to be calculated by tons of "scoreboard players operation" math commands
#929 [16:26] * lilpotatobun [webchat@c-68-44-227-116.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
#930 [16:27] <yuken> Now that, I've personally got zero clue, you'll have to wait for someone who does :p
#931 [16:27] <nikmozgovoi> not run any version of minecraft in MTlauncher, writes that there was a failure of the game due to an unexpected error. What to do?
#932 [16:28] <yuken> nikmozgovoi, can you run Minecraft in the vanilla launcher?
#933 [16:30] <nikmozgovoi> its vanilla launcher Minecraft Launcher
#934 [16:30] <yuken> When does this error happen?
#935 [16:31] <nikmozgovoi> I don't know when, but I noticed it about 40 minutes ago.
#936 [16:32] <yuken> I mean, what are you doing when it happens?
#937 [16:34] <nikmozgovoi> nothin, what can i do? i just cant play
#938 [16:35] <yuken> You can't be doing nothing.
#939 [16:37] * NahueeeL79 [webchat@cpe-200-125-105-203.telecentro-reversos.com.ar] has joined #minecrafthelp
#940 [16:38] <nikmozgovoi> I already did. I try to go to any version of minecraft, but I have a die POPs up, about the failure of the game due to an unknown error, and apologize for the inconvenience
#941 [16:38] <NahueeeL79> hola recien me cambie a w8.1 pro y no me anda minecraft https://paste.ubuntu.com/p/fWVyJdZPXv/
#942 [16:39] <nikmozgovoi> NO POPs, i mean window
#943 [16:39] <NahueeeL79> hola recien me cambie a w8.1 pro y no me anda minecraft https://paste.ubuntu.com/p/fWVyJdZPXv/
#944 [16:40] <NahueeeL79> hola recien me cambie a w8.1 pro y no me anda minecraft https://paste.ubuntu.com/p/fWVyJdZPXv/
#945 [16:40] <NahueeeL79> help
#946 [16:40] <yuken> ??> nikmozgovoi launcher/logs
#947 [16:40] <yuken> ??> nikmozgovoi launcher/log
#948 [16:40] <Absol> nikmozgovoi: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#949 [16:40] <yuken> NahueeeL79, assuming you speak English, your system does not support Windows 8.1
#950 [16:42] <NahueeeL79> Hello, I just changed to w8.1 pro and I'm not minecraft https://paste.ubuntu.com/p/fWVyJdZPXv/
#951 [16:42] <JT> when i load up minecraft everything is okay. but when i try to go into a online server it says downloading terrain and then freezes and doesnt respond. please help
#952 [16:43] <yuken> NahueeeL79,
#953 [16:43] <yuken> su computadora no funciona con Windows 8.1. Solo funcionará con Windows 7 y versiones anteriores.
#954 [16:43] <yuken> JT, does this happen with every server or just one?
#955 [16:44] <JT> every server in every version that ive tried single player and multiplayer
#956 [16:44] <NahueeeL79> la tengo que pasar a windows 7?
#957 [16:44] <JT> im on windows 10 as well
#958 [16:44] <yuken> ??> JT win/dxdiag
#959 [16:44] <Absol> JT: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#960 [16:44] <yuken> NahueeeL79, sí.
#961 [16:45] <NahueeeL79> yo tengo otra pc con w8.1 y anda bien ahi
#962 [16:46] <NahueeeL79> porque en esta no?
#963 [16:46] <NahueeeL79> https://paste.ubuntu.com/p/fWVyJdZPXv/
#964 [16:46] <yuken> NahueeeL79, esta computadora es demasiado vieja para ejecutar Windows 8.1.
#965 [16:46] <NahueeeL79> aaaaaaahh
#966 [16:47] <NahueeeL79> claro le puedo poner windows8.1 pero los controladores son viejos, no?
#967 [16:48] <yuken> NahueeeL79, eso es correcto.
#968 [16:49] <yuken> https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81514 < estos son los últimos controladores.
#969 [16:49] <NahueeeL79> fuck :c
#970 [16:49] <Absol> NahueeeL79: Please keep it civil
#971 [16:50] <NahueeeL79> thanks brother
#972 [16:50] <yuken> :)
#973 [16:55] <nikmozgovoi> yuken I need to give you the url?
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#976 [16:58] <yuken> nikmozgovoi, yes.
#977 [17:02] <nikmozgovoi> yuken, ok, but i have question on the 10th step: what username should i enter on ubuntu
#978 [17:02] <yuken> Doesn't matter.
#979 [17:02] <webrosc> whatever you want
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#987 [17:07] <Extrarius> Is there a way to break cobblestone using redstone? I want to make a cobblestone generator, and I have it spitting out up to 12 cobblestone (single piston limit) but without being able to break it, it serves no purpose
#988 [17:08] <webrosc> redstone is an ore, it can't break blocks, thats what pickaxes are for
#989 [17:10] <nikmozgovoi3> yuken, its i, nikmozgovoi, I just flew out of that account, https://paste.ubuntu.com/p/gcQ79g7MHj/
#990 [17:10] <webrosc> Extrarius, but seriously maybe post here https://www.minecraftforum.net/forums/minecraft-java-edition/survival-mode as this channel is more for fixing minecraft not playing tips
#991 [17:10] <nikmozgovoi3> yuken,that is?
#992 [17:10] <yuken> nikmozgovoi3, can you try reinstalling Minecraft?
#993 [17:12] <nikmozgovoi3> yuken, its only one solution for this problem?
#994 [17:12] <yuken> Seems like it might fix it with that error.
#995 [17:14] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#996 [17:14] <JT> after i do the DxDiag stuff what do i do. Do i paste it in here?
#997 [17:15] <nikmozgovoi3> yuken, i should do it via control panel, like %appdata@ eес
#998 [17:15] <nikmozgovoi3> etc
#999 [17:15] <webrosc> JT, post the link here
#1000 [17:15] <JT> https://paste.ubuntu.com/p/KQQr9DXyFT/
#1001 [17:15] <JT> like that?
#1002 [17:15] <yuken> nikmozgovoi3, yes. Control Panel > Add/Remove A Program or whatever
#1003 [17:16] <webrosc> JT, exactly like that, looks like your drivers are old, one moment
#1004 [17:17] <webrosc> JT, download and install http://www.nvidia.co.uk/download/driverResults.aspx/136721/en-uk
#1005 [17:17] <webrosc> JT, also disable the geforce experience overlay when drivers are all updated
#1006 [17:18] <JT> how do i do that
#1007 [17:20] <Odysseius> JT, It's an option within the Geforce Experience.
#1008 [17:20] <JT> okay ill let that download and if i have any other questions ill come back. thank you guys so much
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#1011 [17:21] <JT> Thank you Odysseius and webrosc\
#1012 [17:21] <JT> webrosc
#1013 [17:21] <Odysseius> JT, You're welcome
#1014 [17:22] <webrosc> not a problem :)
#1015 [17:22] * nikmozgovoi14 [webchat@88.135.62.5] has joined #minecrafthelp
#1016 [17:23] <nikmozgovoi14> yuken, its nikmozgovoi13, reinstall isnt help((
#1017 [17:24] <Odysseius> nikmozgovoi14, Start the game in Administrator Mode
#1018 [17:26] <nikmozgovoi14> yuken,you mean start launch in administrator mode? if yes it isnt help
#1019 [17:26] <Odysseius> ??> nikmozgovoi14 launcher/reinst/win
#1020 [17:27] <Absol> nikmozgovoi14: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#1021 [17:27] <Absol> nikmozgovoi14: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1022 [17:27] * Jake [webchat@pool-74-110-117-209.nrflva.fios.verizon.net] has joined #minecrafthelp
#1023 [17:27] <Jake> I have a question about the java.null thing
#1024 [17:28] * Jake is now known as Guest31204
#1025 [17:28] <Odysseius> Jake, What java.null thing?
#1026 [17:28] <Guest31204> java.lang.NullPointerException this
#1027 [17:29] <Odysseius> Guest31204, When does this occur to you?
#1028 [17:29] <Guest31204> when I try to play on a mc server with an account I just got after my main account
#1029 [17:29] <Odysseius> Guest31204, Does it happen on 1.13?
#1030 [17:30] <Guest31204> no it happens on 1.10
#1031 [17:30] <Guest31204> actually any version
#1032 [17:30] <Odysseius> Guest31204, Please try on 1.13, with this server: mctest.ae97.net
#1033 [17:30] <webrosc> an account you bought officially? and does this happen with your main account?
#1034 [17:30] <Guest31204> yes and no
#1035 [17:31] <webrosc> o.O
#1036 [17:31] <nikmozgovoi14> Absol, i did it and laucher deleted from my pc
#1037 [17:31] <Odysseius> nikmozgovoi14, There's more to the instructions.
#1038 [17:31] <webrosc> Guest31204, so your saying it only affect 1 account?
#1039 [17:32] <Guest31204> yes
#1040 [17:32] <Odysseius> Guest31204, Like I said, please try on 1.13, with this server: mctest.ae97.net
#1041 [17:32] <Guest31204> ok I will try
#1042 [17:32] <nikmozgovoi14> Odysseius, what should i do farther
#1043 [17:32] <webrosc> <Absol> nikmozgovoi14: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#1044 [17:33] <nikmozgovoi14> ok, thx so much, guys
#1045 [17:44] <JT> Odysseius when i download that launcher what should i not agree to?
#1046 [17:44] <Odysseius> JT, Just leave everything as it is.
#1047 [17:45] * nikmozgovoi15 [webchat@88.135.62.5] has joined #minecrafthelp
#1048 [17:45] <nikmozgovoi15> Absol, it isnt help(
#1049 [17:46] <Odysseius> nikmozgovoi15, win/java/reinst
#1050 [17:47] <Odysseius> ??> nikmozgovoi15 win/java/reinst
#1051 [17:47] <Absol> nikmozgovoi15: You need to reinstall Java.
#1052 [17:47] <Absol> nikmozgovoi15: First, go to Programs and Features in Control Panel (Add and Remove Programs on XP). Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#1053 [17:50] <Guest31204> it still will not work
#1054 [17:50] <Odysseius> Guest31204, And it does work with the other account?
#1055 [17:50] <Guest31204> yes
#1056 [17:51] <Odysseius> Guest31204, What are the Usernames of both accounts?
#1057 [17:51] <Guest31204> I thought I wasn't supposed to revel that information
#1058 [17:52] <Odysseius> Guest31204, Usernames are not sensitive information.
#1059 [17:52] <Guest31204> lol
#1060 [17:52] <nikmozgovoi15> Absol do I need to reboot my PC after re-installing Java?
#1061 [17:52] <webrosc> and by username we mean ingame name
#1062 [17:52] <Guest31204> AngryBirds10 _All_For_All
#1063 [17:53] <Odysseius> nikmozgovoi15, No, but you need to head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#1064 [17:53] <Odysseius> nikmozgovoi15, I do hope you installed the 64-bit version of Java.
#1065 [17:54] <Guest31204> well angryBirds10 works perfectly but _All_for_all shows up the java null thing
#1066 [17:54] <Guest31204> wait we are supposed to 64 not 32
#1067 [17:54] <Odysseius> Guest31204, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#1068 [17:55] <Guest31204> I am just asking because I had another cpu that had 64 but I have 43
#1069 [17:55] <Guest31204> 32
#1070 [17:56] <Odysseius> ??> Guest31204 tools/hjt
#1071 [17:56] <Absol> Guest31204: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1072 [17:56] <Absol> Guest31204: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1073 [17:56] <Odysseius> Guest31204, Please run the tool in administrator mode
#1074 [17:57] <Guest31204> wait what type of program is this
#1075 [17:57] <Guest31204> it doesn't sound good with hijack in it
#1076 [17:57] <Odysseius> Guest31204, It gives us an overview of programs that could be blocking the connection to servers in specific circumstances.
#1077 [17:58] <Guest31204> which means?
#1078 [17:58] <webrosc> its one that just lets us know whats running in the background that maybe causing the issue, nothing sesative is shown
#1079 [17:58] <Odysseius> Guest31204, The name is unfortunate, I give you that.
#1080 [17:58] <Guest31204> ty
#1081 [17:58] <webrosc> should be more, am i hijacked
#1082 [17:59] <Guest31204> hopefully and by the way I might act dumb because I am only 14
#1083 [17:59] <webrosc> better to question than to blindly follow
#1084 [18:00] <Guest31204> wait event the .exe file looks sketchy
#1085 [18:00] <webrosc> its not
#1086 [18:00] <webrosc> its just badly named
#1087 [18:00] <Guest31204> hm....
#1088 [18:00] <webrosc> we would never do anything to put you or your computer at rrisk, but its your choice
#1089 [18:01] <nikmozgovoi15> Odysseius, yes, i install 64-bit version
#1090 [18:01] <yuken> Guest31204, https://paste.ubuntu.com/p/JqQSzBTyDy/ this is an example of a log from that progrma.
#1091 [18:01] <yuken> It just tells us what is running in the background on your computer to see if anything is blocking Minecraft.
#1092 [18:01] <webrosc> and https://en.wikipedia.org/wiki/HijackThis
#1093 [18:01] <Guest31204> i am going to to read the terms and conditions
#1094 [18:01] <nikmozgovoi15> Odysseius, what farther?
#1095 [18:02] <Odysseius> nikmozgovoi15, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#1096 [18:02] <Odysseius> nikmozgovoi15, Then, try to run the game.
#1097 [18:02] <Guest31204> um.... The licenses for most software are designed to take away your
#1098 [18:02] <Guest31204> freedom to share and change it.
#1099 [18:03] <webrosc> Guest31204, as i said, its upto you if you want to run it or not, but without the log it will make it extremely hard for us to help further
#1100 [18:03] <webrosc> without the log it makes it will make it hard*
#1101 [18:04] <Guest31204> fine and lol webrosc
#1102 [18:04] <Guest31204> alright i accepted and what do i do next
#1103 [18:04] <Odysseius> Guest31204, Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1104 [18:05] <Guest31204> holy shit that is a lot and sorry for my language
#1105 [18:05] <Absol> Guest31204: Please keep it civil
#1106 [18:07] <Guest31204> hold up it shows everything about my computer even my name
#1107 [18:07] <webrosc> is shows software
#1108 [18:07] <Guest31204> and hold up have to eat
#1109 [18:07] <nikmozgovoi15> Odysseius, im so sorry, but i dint understand what should i do, can you write more precisely
#1110 [18:07] <Guest31204> brb
#1111 [18:07] <Odysseius> Guest31204, It shouldn't say your full name unless you configured Windows correctly
#1112 [18:07] <Guest31204> i did it correctly just my first name
#1113 [18:08] <Odysseius> nikmozgovoi15, I already put it as simply as I can.
#1114 [18:10] * eon4 [webchat@91.100.104.49.generic-hostname.arrownet.dk] has joined #minecrafthelp
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#1116 [18:13] <nikmozgovoi15> Odysseius, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release) i should do it in java?
#1117 [18:14] <Odysseius> nikmozgovoi15, On the Minecraft Launcher.
#1118 [18:18] <nikmozgovoi15> in the properties or in the launcher?
#1119 [18:22] <Guest31204> alright i am back
#1120 [18:22] <nikmozgovoi15> Odysseius, how can i open launcher settings?
#1121 [18:24] <nikmozgovoi15> Absol, how can i open launcher settings?
#1122 [18:24] <Guest31204> was i supposed to have mc running right now
#1123 [18:24] <webrosc> Guest31204, doesn't matter for the HJT log
#1124 [18:25] <Guest31204> alright so what do i do with the file
#1125 [18:25] <webrosc> After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1126 [18:26] <Guest31204> do i copy an paste it in
#1127 [18:26] <webrosc> read what i said
#1128 [18:27] <Guest31204> lol
#1129 [18:27] <Guest31204> done
#1130 [18:27] <webrosc> post the link
#1131 [18:28] <Guest31204> the url
#1132 [18:28] <webrosc> yes
#1133 [18:28] <Guest31204> k
#1134 [18:28] <Guest31204> https://paste.ubuntu.com/p/57RVDdkRzC/
#1135 [18:30] <Guest31204> wait do u have to read all of that
#1136 [18:31] <webrosc> its only short, 70 lines is nothing, only thing that maybe an issue is discord as that can cause crashes
#1137 [18:32] <webrosc> are you trying each account separate, or trying to use them both at the same time? do they both work in single player?
#1138 [18:32] <Guest31204> a bit of both and yes
#1139 [18:33] <webrosc> a bit of both?
#1140 [18:33] <Guest31204> yeah i tried at the same time and 1 at a time
#1141 [18:34] <webrosc> this is more and more looking to be an issue server side, what server are you trying them on?
#1142 [18:34] <Guest31204> on all of them
#1143 [18:34] <Guest31204> i tried urs and on the other ones
#1144 [18:34] <webrosc> all 100.000+ out there?
#1145 [18:35] <Guest31204> u know what i mean
#1146 [18:35] <webrosc> what other ones?
#1147 [18:35] <Guest31204> hypixel, cosmicpvp, and universemc
#1148 [18:38] <Guest31204> how long does it take till you guys figure out the problem
#1149 [18:38] <webrosc> i'm honestly lost, there is no reason why they both work on single player, yet only one works on servers
#1150 [18:39] <Guest31204> welcome to my world
#1151 [18:45] <Guest31204> wait are u done looking for the stuff
#1152 [18:48] * Webchat_45342 [webchat@64-72-41-250.plptcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#1153 [18:49] <Webchat_45342> Hi I'm trying to login but have forgotten my password, and the reset emails are not coming to my email address
#1154 [18:49] * Webchat_45342 [webchat@64-72-41-250.plptcmtk01.res.dyn.suddenlink.net] has quit. (Client Quit)
#1155 [18:51] <Guest31204> are u typing it in correctly
#1156 [18:51] <webrosc> they left, and yup i finished reading and am out of ideas
#1157 [18:52] <Guest31204> ok and thanks for trying and do u want me leave my phone number if your friends or u find anything?
#1158 [18:53] <webrosc> never post your phone number in a public chat
#1159 [18:53] <webrosc> and no we do not call you
#1160 [18:53] * Mango [webchat@b0fbb0a6.bb.sky.com] has joined #minecrafthelp
#1161 [18:53] <webrosc> we help here and only here, not in private
#1162 [18:53] <Mango> Hello, I am getting this error when trying to join servers "java.lang.NullPointerException: group", what do I do to fix this?
#1163 [18:54] <Guest31204> had the same problem they couldn't help me fix it and ok
#1164 [18:55] <Guest31204> i will get back to u later
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#1166 [18:56] <webrosc> Mango, post the whole crash log to paste.ubuntu.com then link it here
#1167 [18:58] <Mango> https://paste.ubuntu.com/p/FWJZT6B4xh/
#1168 [18:58] <Mango> That is when it crashed my minecraft
#1169 [18:59] <webrosc> remove ALL the mods, then get a new crash log if it still crashes
#1170 [19:00] <Mango> I have Minecraft open with no mods and the Minecraft game output says https://paste.ubuntu.com/p/7yg8y4K5tg/
#1171 [19:00] <webrosc> in this support channels title....>>> We only support non-modded current releases.
#1172 [19:01] <webrosc> the whole crash log, not just part of it
#1173 [19:30] * Ryno3332 [webchat@in-67-237-19-147.dhcp.embarqhsd.net] has joined #minecrafthelp
#1174 [19:31] <Ryno3332> hello?
#1175 [19:32] <Ryno3332> I was trying to update minecraft to 1.13 and I got the error message 105: ERR_NAME_NOT_RESOLVED please help me.
#1176 [19:38] * JORDAN [webchat@151.75.214.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#1177 [19:40] <Guest6465> NO FUNCIONA
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#1181 [20:13] <timur> hi
#1182 [20:14] <timur> I need help I just download minecraft
#1183 [20:14] <timur> but when it patched it is giving error
#1184 [20:14] * Dragon [webchat@75-50-115-77.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#1185 [20:14] <Dragon> hello
#1186 [20:14] <timur> hi
#1187 [20:15] <Dragon> im having a problem with loading worlds in mc
#1188 [20:15] <Dragon> https://pastebin.com/VYPjgA73
#1189 [20:15] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#1190 [20:16] <Dragon> https://pastebin.com/VYPjgA73
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#1195 [20:31] <erahs> i'm back again lol. minecraft keeps crashing upon launch and idk why
#1196 [20:32] <CubeTheThird> erahs, do you get a crash report?
#1197 [20:34] <erahs> i just get a thing in the output log saying it crashed with a certain process
#1198 [20:35] <CubeTheThird> erahs, copy the full log onto http://paste.ubuntu.com and give the URL here.
#1199 [20:37] <erahs> https://paste.ubuntu.com/p/qjvNvfJwXn/
#1200 [20:37] <CubeTheThird> erahs, ok let's start by doing a clean install of the game
#1201 [20:37] <CubeTheThird> ??> erahs win/reinst
#1202 [20:38] <Absol> erahs: You may need to reinstall the locally installed files that Minecraft puts into place.
#1203 [20:38] <Absol> erahs: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1204 [20:39] <erahs> thank you!
#1205 [20:47] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1206 [20:47] <erahs> i did the thing where i deleted everything in the .minecraft folder and tried to run it again but it crashed again
#1207 [20:52] * OpMadDog [webchat@76.8.148.147] has joined #minecrafthelp
#1208 [20:53] <CubeTheThird> erahs, ok let's look at your drivers then
#1209 [20:53] <CubeTheThird> ??> erahs win/dxdiag
#1210 [20:53] <Absol> erahs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1211 [20:54] <OpMadDog> My minecraft launcher wont even allow me to get in, it says Unable to save download. nl_be.json
#1212 [20:55] <CubeTheThird> ??> OpMadDog av/bytefence
#1213 [20:55] <Absol> OpMadDog: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1214 [20:55] <OpMadDog> you're awesome thanks
#1215 [20:56] <CubeTheThird> :p
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#1217 [20:56] <erahs> https://paste.ubuntu.com/p/FYKf54hzVg/
#1218 [20:57] * Rez [webchat@c-73-97-41-109.hsd1.wa.comcast.net] has joined #minecrafthelp
#1219 [20:58] <CubeTheThird> brb
#1220 [21:00] <OpMadDog> I have the bytefence already uninstalled and same thing
#1221 [21:04] <OpMadDog> its now says unable to save download vi_vn.json
#1222 [21:06] <CubeTheThird> ??> OpMadDog tools/hjt
#1223 [21:06] <Absol> OpMadDog: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1224 [21:06] <Absol> OpMadDog: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1225 [21:06] <CubeTheThird> erahs, looks like both your intel graphcs and Nvidia graphics may need updates. One sec I'll grab them for you
#1226 [21:07] <CubeTheThird> erahs, first try download and install https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=98909
#1227 [21:08] <CubeTheThird> erahs, then download and install http://www.nvidia.com/download/driverResults.aspx/136675/en-us
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#1229 [21:09] <OpMadDog> https://paste.ubuntu.com/p/S46Z6QZZjg/
#1230 [21:10] <CubeTheThird> OpMadDog, well 2 things. First it looks like bytefence is still running. Second you appear to also have malware
#1231 [21:10] * Cameron [webchat@d64-180-17-229.bchsia.telus.net] has joined #minecrafthelp
#1232 [21:10] <CubeTheThird> ??> OpMadDog av/adwcleaner
#1233 [21:10] <Absol> OpMadDog: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1234 [21:10] <Absol> OpMadDog: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1235 [21:12] <Cameron> Hi I want to migrate my old minecraft account to a mojang account but the email it was previously associated with has been terminated. Is there anything I can do?
#1236 [21:13] * OpMadDog [webchat@76.8.148.147] has quit. (Quit: webchat.esper.net)
#1237 [21:13] <CubeTheThird> Cameron, sure. Around when did you purchase the account?
#1238 [21:13] <Cameron> 2011 I think?
#1239 [21:13] <CubeTheThird> Cameron, do you know what method of payment you used?
#1240 [21:14] <Cameron> no sorry
#1241 [21:14] <Cameron> I would assume credit?
#1242 [21:14] <Cameron> but its been many years
#1243 [21:14] <CubeTheThird> Cameron, your options would ether be credit, paypal, or a gift code
#1244 [21:14] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#1245 [21:14] <Cameron> it was probably credit then
#1246 [21:15] <CubeTheThird> Cameron, ok. When you estimate 2011, are you thinking closer to 2010 or 2012 ?
#1247 [21:15] <Cameron> 2012
#1248 [21:16] * erahs [webchat@pool-173-61-92-28.cmdnnj.fios.verizon.net] has joined #minecrafthelp
#1249 [21:16] <CubeTheThird> Cameron, ok. In that case it's more likely that the payment was handled by Skrill. You can try contacting them to help recover the transaction ID from the purchase
#1250 [21:16] <CubeTheThird> ??> Cameron account/trans-id/skrill
#1251 [21:16] <Absol> Cameron: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#1252 [21:16] <Absol> Cameron: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#1253 [21:17] <CubeTheThird> Cameron, also, contact Mojang with any information you do have for some help with the recovery
#1254 [21:17] <CubeTheThird> ??> Cameron mojang/email
#1255 [21:17] <Absol> Cameron: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1256 [21:17] <erahs> i downloaded the first link, can you resend the second thing that i have to download?
#1257 [21:17] <Absol> Cameron: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1258 [21:17] <CubeTheThird> erahs, http://www.nvidia.com/download/driverResults.aspx/136675/en-us
#1259 [21:17] <erahs> thank you
#1260 [21:19] <Cameron> Oh I can't use the email from the purchase to email skrill as it was part of my family's isp package and we changed isp.
#1261 [21:19] * OpMadDog [webchat@76.8.148.147] has joined #minecrafthelp
#1262 [21:20] <CubeTheThird> Cameron, that's fine. If you know the email address, you can tell them what it was in the message you send
#1263 [21:20] <OpMadDog> okay its done Absol
#1264 [21:20] <CubeTheThird> OpMadDog, alright. Try again and see
#1265 [21:20] <Cameron> oh okay I'll do that thanks
#1266 [21:20] <OpMadDog> try the clean and repair again?
#1267 [21:21] <CubeTheThird> OpMadDog, sorry no :p. Try the game again
#1268 [21:21] <OpMadDog> oh okay
#1269 [21:23] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#1270 [21:23] <oliver> My minecraft account says Unable to create directory. bubbles1.ogg when i try to play
#1271 [21:23] <CubeTheThird> ??> oliver av/bytefence
#1272 [21:23] <Absol> oliver: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#1273 [21:25] <erahs> i finished installing the second thing, am i all good to go now?
#1274 [21:25] <OpMadDog> Absol thank you very much
#1275 [21:26] <CubeTheThird> erahs, ya try now. I'm not 100% sure if it will run on your Nvidia card, but we can check that
#1276 [21:26] <CubeTheThird> OpMadDog, Absol is a robot btw c:
#1277 [21:27] <OpMadDog> oh wtf XD
#1278 [21:27] <CubeTheThird> ?? bot
#1279 [21:27] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#1280 [21:28] <OpMadDog> alright whatever thank you to real people
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#1282 [21:29] <CubeTheThird> haha no problem :3
#1283 [21:30] <erahs> i tried a few more times and it still isn't working :(
#1284 [21:30] <oliver> i dont have bytefence on my computer, nor any other incompatable softwares on my laptop
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#1287 [21:32] <CubeTheThird> ??> oliver tools/hjt
#1288 [21:32] <Absol> oliver: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1289 [21:32] <Absol> oliver: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1290 [21:32] <CubeTheThird> erahs, hmm. Can you show me the latest log?
#1291 [21:33] <erahs> yes hold on a second
#1292 [21:34] <erahs> i'm pretty sure it's the same log as last time https://paste.ubuntu.com/p/GQTr5QDwM3/
#1293 [21:35] <CubeTheThird> erahs, hmm appears to be correct. Did you by chance try changing the amount of memory the game uses?
#1294 [21:35] <erahs> how do i do that?
#1295 [21:36] <CubeTheThird> erahs, I'm asking if you did. If you don't know how I'll assume you didn't
#1296 [21:36] <erahs> oh
#1297 [21:36] <erahs> yeah i didn't
#1298 [21:36] <CubeTheThird> erahs, ok. In that case let's make sure the game is actually running on the nvidia card instead of Intel. Can you open the nvidia control panel?
#1299 [21:40] <erahs> how do i get to the control panel?
#1300 [21:40] <CubeTheThird> erahs, right-click on your desktop. It should be listed there
#1301 [21:41] <erahs> ok it's open
#1302 [21:42] <CubeTheThird> erahs, there, under 3D settings, you should find options to choose which graphics processor each application should use
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#1304 [21:43] <thelounge22> can I play java edition on widows 10 pc
#1305 [21:43] <erahs> is that program settings in manage 3d settings?
#1306 [21:43] <CubeTheThird> thelounge22, yup. Java edition works on Windows, Mac, Linux
#1307 [21:43] <CubeTheThird> erahs, yes that sounds right
#1308 [21:43] <erahs> what do i do from there?
#1309 [21:44] <CubeTheThird> erahs, there you should be able to set or add to the list of programs. If it isn't there, add the Minecraft Launcher
#1310 [21:45] <erahs> i'm on the minecraft launcher customizing page in there
#1311 [21:46] <thelounge22> can I play java edition on widows 10 pc store but every time I try to play the java it only goes to the demo
#1312 [21:46] <CubeTheThird> erahs, umm.. what? I'm saying to add the minecraft launcher to the list of programs in the nvidia control panel
#1313 [21:46] <thelounge22> where is that
#1314 [21:47] <CubeTheThird> thelounge22, the windows 10 edition and java edition are separate, and require separate purchases. If you bought the java edition you get the windows 10 edition free
#1315 [21:47] <erahs> oh i added it
#1316 [21:47] <CubeTheThird> erahs, ok, and make sure it's set to use the high performance nvidia card
#1317 [21:47] <thelounge22> where
#1318 [21:47] <CubeTheThird> thelounge22, only messages with your name are for you
#1319 [21:48] <erahs> what do i do now?
#1320 [21:48] <CubeTheThird> erahs, close and re-open the launcher, and try again. We might have to add another thing to the list of programs
#1321 [21:49] <thelounge22> so I went to the minecraft.net website and bought the java and it still shows the demo
#1322 [21:49] <CubeTheThird> ??> thelounge22 launcher/relog
#1323 [21:49] <Absol> thelounge22: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1324 [21:50] <erahs> i tried again and it's still crashing :/
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#1326 [21:51] <CubeTheThird> erahs, ok. We'll need to add java to the list of programs. Add a new program, and browse for it. It should be located in C:\Program Files (x86)\Minecraft\runtime
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#1328 [21:51] <CubeTheThird> erahs, specifically, C:\Program Files (x86)\Minecraft\runtime\<version>\bin\javaw.exe
#1329 [21:57] <erahs> od i added it
#1330 [21:57] <erahs> ok*
#1331 [21:58] <CubeTheThird> erahs, ok. After saving those changes, close and re-open the launcher, and try again
#1332 [21:59] <thelounge22> it worked thank you so much
#1333 [21:59] <CubeTheThird> thelounge22, ah good!
#1334 [21:59] <erahs> it's still crashing
#1335 [21:59] <CubeTheThird> hmmmm
#1336 [21:59] <CubeTheThird> ??> erahs tools/hjt
#1337 [21:59] <Absol> erahs: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1338 [21:59] <Absol> erahs: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1339 [22:00] <thelounge22> by the way id like to thank u guys you are the best game ive ever played
#1340 [22:01] <erahs> https://paste.ubuntu.com/p/PTM27TmSBX/
#1341 [22:02] <CubeTheThird> erahs, hmm you seem to have several programs that could be causing issues actually. First is Mcafee. You've got a few things from that which I'd advise you uninstall
#1342 [22:02] <erahs> okie dokie
#1343 [22:02] <CubeTheThird> erahs, next is Hamachi. While it probably isn't causing your current issue, it will most likely prevent you from connecting to servers
#1344 [22:03] <CubeTheThird> erahs, lastly, you've got Avast anti-virus going. In some cases, the avast install breaks, and an uninstall and reinstall fixes it
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#1347 [22:08] <erahs> i uninstalled mcafee, avast and hamachi
#1348 [22:09] <erahs> what do i do now?
#1349 [22:09] <CubeTheThird> oh wow ok more than what I asked
#1350 [22:09] <CubeTheThird> erahs, try again I suppose
#1351 [22:10] <erahs> it's still not working
#1352 [22:10] <CubeTheThird> bahhh
#1353 [22:11] <erahs> oh
#1354 [22:11] <CubeTheThird> erahs, let's do a malware scan
#1355 [22:11] <CubeTheThird> ??> erahs av/adwcleaner
#1356 [22:11] <Absol> erahs: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1357 [22:11] <Absol> erahs: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1358 [22:11] <erahs> i got a notification that said that a new update for java is available?
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#1360 [22:13] <erahs> it said it detected 3 threats and it removed 2 of them
#1361 [22:13] <CubeTheThird> erahs, oh? does it say what it couldn't remove?
#1362 [22:14] <erahs> it didn't delete a chromium url
#1363 [22:14] <CubeTheThird> ok that's fine
#1364 [22:14] <CubeTheThird> erahs, any change with the game?
#1365 [22:16] <erahs> nope :(
#1366 [22:17] <CubeTheThird> erahs, hmm. Ok, in the launcher, go to Options, enable the advanced settings, and click on the profile you're trying to run
#1367 [22:18] <erahs> ok what next
#1368 [22:19] <CubeTheThird> erahs, turn on the JVM Arguments slider. Copy all the text in it, and paste it here for me
#1369 [22:20] <erahs> -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#1370 [22:21] <CubeTheThird> erahs, hmm ok. I doubt this will make a different, but can you change the -Xmx1G to -Xmx2G
#1371 [22:21] <erahs> ok do i try running it again now
#1372 [22:22] <CubeTheThird> erahs, yup try again
#1373 [22:23] <erahs> no difference
#1374 [22:23] <CubeTheThird> hmm
#1375 [22:23] <CubeTheThird> erahs, can you make a new dxdiag report?
#1376 [22:23] <erahs> sorry how do i do that again?
#1377 [22:24] <CubeTheThird> ??> erahs win/dxdiag
#1378 [22:24] <Absol> erahs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#1380 [22:26] <erahs> https://paste.ubuntu.com/p/7D8YthTt3g/
#1381 [22:30] <CubeTheThird> hmm
#1382 [22:30] <CubeTheThird> erahs, well the drivers are definitely up-to-date now
#1383 [22:32] <CubeTheThird> erahs, are you... running a custom windows theme?
#1384 [22:33] <erahs> yes
#1385 [22:34] <CubeTheThird> erahs, oh really? are you able to disable that?
#1386 [22:34] <erahs> yeah i'm pretty sure
#1387 [22:35] <erahs> i just did
#1388 [22:37] <erahs> oh my god it didn't crash this time
#1389 [22:38] <erahs> thanks! sorry for making you deal with this for so long lol
#1390 [22:38] <CubeTheThird> erahs, haha awesome! that was totally a shot in the dark
#1391 [22:39] <erahs> oh no
#1392 [22:39] <erahs> it crashed again
#1393 [22:41] <CubeTheThird> aww...
#1394 [22:41] <CubeTheThird> erahs, is there a crash report this time?
#1395 [22:41] <erahs> oh i closed out already, i'm pretty sure it was the same as all the other times but i can try again
#1396 [22:41] <CubeTheThird> please do
#1397 [22:42] <erahs> https://paste.ubuntu.com/p/ppFxg77bSM/
#1398 [22:43] <CubeTheThird> erahs, aww what? can you go into the .minecraft folder?
#1399 [22:45] <erahs> yes, do you want me to look for something in there?
#1400 [22:45] <CubeTheThird> erahs, yes, is there a crash reports folder?
#1401 [22:45] <erahs> no but there is a log folder
#1402 [22:46] <CubeTheThird> hmm...
#1403 [22:47] <CubeTheThird> erahs, there should be a file called something like latest.log
#1404 [22:47] <CubeTheThird> erahs, or just launcher_log
#1405 [22:47] <erahs> i opened it
#1406 [22:47] <CubeTheThird> erahs, ok. Can you send me all of it
#1407 [22:48] <erahs> https://paste.ubuntu.com/p/gD7H5vmb4p/
#1408 [22:48] <CubeTheThird> oh.. so same thing
#1409 [22:49] <CubeTheThird> erahs, hmm just had another thought. Can you open cmd?
#1410 [22:49] <erahs> cmd?
#1411 [22:50] <CubeTheThird> ??> erahs win/cmd
#1412 [22:50] <Absol> erahs: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#1413 [22:50] <erahs> it's open
#1414 [22:52] <CubeTheThird> erahs, there, run this command: echo %_JAVA_OPTIONS%
#1415 [22:53] <erahs> what next
#1416 [22:53] <CubeTheThird> erahs, did output anything, or just go to a new line?
#1417 [22:53] <erahs> it just went to a new line
#1418 [22:53] <CubeTheThird> lovely....
#1419 [22:54] <CubeTheThird> erahs, it really doesn't help that the error code you get is very generic, and can be caused by a multitude of things
#1420 [22:54] <CubeTheThird> I'm just running out of ideas on what to check
#1421 [22:55] <erahs> it was working like a few days ago, do you think i should just try again to see if it works tomorrow?
#1422 [22:56] <CubeTheThird> erahs, perhaps. Did you recently change anything? Install something new? updates?
#1423 [22:56] <erahs> not that i'm aware of
#1424 [22:58] <CubeTheThird> erahs, hmm ok. I suppose the last thing we can try is a reinstall of the launcher. Uninstall the game from the control panel, and reinstall it from https://minecraft.net/download
#1425 [23:01] <erahs> it didnt work :(
#1426 [23:02] <CubeTheThird> erahs, ya figures. I'm not really sure what else to check then
#1427 [23:03] <erahs> i'll just try again tomorrow i guess. thank you so much for all you've done, i'm sorry that you spent so much time with me and it didn't even end up fixed
#1428 [23:03] <CubeTheThird> erahs, haha no worries
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#1431 [23:44] <Webchat_41626> I am logged into minecraft but when I click play on the 1.13, it comes up with ERROR ;( unable to access file.
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