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#2 [00:06] * energyman2289 [webchat@76-234-44-173.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#3 [00:09] <energyman2289> So when logging in to my own server, it didn't allow access because of my username. It was odd, I've never had this problem before. I logged out and back in to my minecraft account and had found my username was different. I used my own email and password to log in. I checked my Mojang account and it showed that my Profile Name was this new one that
#4 [00:09] <energyman2289> I've never seen before. When I hit change, it said to wait 27 days because it can only be changed every 30 days.. I never changed it.
#5 [00:12] * holden [webchat@c-67-160-233-190.hsd1.ca.comcast.net] has joined #minecrafthelp
#6 [00:14] * holden [webchat@c-67-160-233-190.hsd1.ca.comcast.net] has quit. (Client Quit)
#7 [00:14] <energyman2289> So I got back into my server, but my account username is still wrong.
#8 [00:21] * Odd [webchat@208.74.180.117] has joined #minecrafthelp
#9 [00:21] <Odd> hello?
#10 [00:21] <Odd> i need help with some commands
#11 [00:22] <Odd> anyone good with that kind of stuff?
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#15 [00:46] * Smoke [webchat@c-73-67-190-122.hsd1.or.comcast.net] has joined #minecrafthelp
#16 [00:47] <Smoke> Hey i Need Help every time my game loads it crash's
#17 [01:10] * Imran [webchat@130.105.99.24] has joined #minecrafthelp
#18 [01:11] <Imran> hello
#19 [01:13] <Imran> What happened was i bought minecraft java edition from the website but it kept on saying error, therefore we used safe pay/ card, and i am wondering how long it will take as the payment is being processed.
#20 [01:43] * aika [webchat@37.231.183.195] has joined #minecrafthelp
#21 [01:44] <aika> Hello, I got a crash on my Mac while I teleported to 29999999 80 29999999 and I have the crash with me. how can I fix it?
#22 [01:49] <aika> I tried lowering the resolution and it didn't crash, but the game is unsatisfying to play then. so is it possible for me to not have the game crash while playing with normal resolution, fancy, all particles etc.?
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#30 [02:44] * thelastram [webchat@c-73-206-145-156.hsd1.tx.comcast.net] has joined #minecrafthelp
#31 [02:45] <thelastram> i need help finding my email, so i can migrate my account i made this account a long time ago and now i dont remember my email, i usually use the same password for everything even now so im sure i remember my password but i just dont remember the email i used as a kid
#32 [02:57] * Drakeer [webchat@user-24-96-223-116.knology.net] has joined #minecrafthelp
#33 [02:57] <Drakeer> Hello
#34 [02:57] <Drakeer> i need help
#35 [02:57] <Drakeer> im having account issues
#36 [03:01] * thelounge77 [webchat@host31-54-95-84.range31-54.btcentralplus.com] has joined #minecrafthelp
#37 [03:01] <Andrio> ??> thelastram account/send-email
#38 [03:01] <Absol> thelastram: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#39 [03:01] <Andrio> Drakeer, what issues?
#40 [03:01] <Absol> thelastram: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#41 [03:02] * Dave [webchat@S010664777dae5623.vc.shawcable.net] has joined #minecrafthelp
#42 [03:02] <Drakeer> my account was locked because i forgot to change the email
#43 [03:02] <Drakeer> so i can no longer login
#44 [03:02] <thelounge77> I have bought minecraft before and I cant download it again
#45 [03:02] * Dave is now known as Guest2869
#46 [03:04] <Guest2869> Hey there, I recently bought Minecraft to play with my sibling and I have this annoying issue. Every 5 seconds or so I freeze.
#47 [03:04] <Guest2869> My specs are: GTW 1080 FTW, i7 6700, 16g of ram
#48 [03:04] * thelounge77 [webchat@host31-54-95-84.range31-54.btcentralplus.com] has quit. (Client Quit)
#49 [03:04] <Drakeer> is there a way to resolve it?
#50 [03:06] <tyteen4a03> ??> Drakeer account/send-email
#51 [03:06] <Absol> Drakeer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#52 [03:06] <Absol> Drakeer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#53 [03:11] <Drakeer> ok thanks what if it was migrated to a different email will it be the same?
#54 [03:13] <Drakeer> because i sniped it with a unmigrated so it dosent have a tid or gift code
#55 [03:14] * Webchat_32801 [webchat@jon13-1-82-229-18-76.fbx.proxad.net] has joined #minecrafthelp
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#57 [03:25] * Imran [webchat@130.105.99.24] has quit. (Quit: webchat.esper.net)
#58 [03:27] * Lucas [webchat@172-126-108-62.lightspeed.mtryca.sbcglobal.net] has joined #minecrafthelp
#59 [03:28] <Lucas> So i'm having problems logging into my account and i'm not sure what to do
#60 [03:37] * Drakeer [webchat@user-24-96-223-116.knology.net] has quit. (Quit: webchat.esper.net)
#61 [03:41] * Didi_14 [webchat@pD9E63756.dip0.t-ipconnect.de] has joined #minecrafthelp
#62 [03:41] <Didi_14> kann meine sicherheitsfragen nicht zurück setzen
#63 [03:42] <Didi_14> i need help
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#65 [03:57] * Frisk [~piotrex43@79.163.247.109.ipv4.supernova.orange.pl] has joined #minecrafthelp
#66 [03:58] * AlexMcPlays [webchat@nova-153-092-157-137.cpe.nova.is] has joined #minecrafthelp
#67 [04:02] <AlexMcPlays> I need help i changed my IGN recently its been over 30 day's and i was trying to change it back to normal but it won't let me put in AlexMcPlays when i do it just keeps on loading and saying its changing my name but it's not i left it loading for over 45 mins and nothing happened then i kept refreshing the page and the same thing happened to my alt
#68 [04:02] <AlexMcPlays> when i tried to put in another name and i tried adding X's and underscores and then all the sudden it works the username i'm trying to use is not taken can someone please help me with this
#69 [04:04] * Fenrere [webchat@174-31-11-166.spkn.qwest.net] has joined #minecrafthelp
#70 [04:05] <Fenrere> Is there actually anyone here tonight?
#71 [04:05] <AlexMcPlays> can someone help me?
#72 [04:06] <Fenrere> RIP no, no helper is ever here. Shitiest help site i've ever seen.
#73 [04:06] <Absol> Fenrere: Please keep it civil
#74 [04:06] <AlexMcPlays> what are the helpers doing??
#75 [04:06] <Fenrere> idk
#76 [04:08] <AlexMcPlays> i came here on this site once and needed help and i waited 1hour and 35 mins and no one ever responded to me do they even help people?
#77 [04:10] <Fenrere> I've gotten help once. EVeryother time I've waited hours with no response
#78 [04:11] <Andrio> AlexMcPlays, if you changed your name after that period of over 30 days, contact Mojang
#79 [04:11] <Andrio> ??> Fenrere ask
#80 [04:11] <Absol> Fenrere: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#81 [04:11] <Absol> Fenrere: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#82 [04:11] <AlexMcPlays> i tried and it took me here
#83 [04:11] <Andrio> ??> AlexMcPlays account/send-email
#84 [04:11] <Absol> AlexMcPlays: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#85 [04:11] <Absol> AlexMcPlays: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#86 [04:12] * AlexMcPlays [webchat@nova-153-092-157-137.cpe.nova.is] has quit. (Quit: webchat.esper.net)
#87 [04:12] <Fenrere> I am trying to just download 1.12 but I am not able to due to a failure to download gl_es.lanf
#88 [04:12] <Fenrere> .lang
#89 [04:13] * Lucas [webchat@172-126-108-62.lightspeed.mtryca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#90 [04:13] <Andrio> Fenrere, click 'Show details' and show us the error message.
#91 [04:14] <Fenrere> https://paste.ubuntu.com/p/ywDVNrsdF9/
#92 [04:16] <Fenrere> Hello?
#93 [04:17] <Fenrere> Anything?
#94 [04:19] <Fenrere> ???
#95 [04:20] <Andrio> ??> Fenrere tools/HJT
#96 [04:20] <Absol> Fenrere: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#97 [04:20] <Absol> Fenrere: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#98 [04:23] <Fenrere> Program wont run boi
#99 [04:25] <Fenrere> Aye
#100 [04:27] <Fenrere> HElo
#101 [04:29] <Fenrere> Spicy bois
#102 [04:32] <Fenrere> Please
#103 [04:32] <Fenrere> Gosh this is fun
#104 [04:33] <Andrio> HijackThis won't run?
#105 [04:34] <Fenrere> I get to the accept after hitting run as admin and it just stops trying to run
#106 [04:34] <Andrio> Does Alt+Tab show it?
#107 [04:34] * willies952002 [~willies95@irc.domnian.com] has quit. (Ping timeout: 198 seconds)
#108 [04:34] <Fenrere> No tasks for it on task manager, nothing on alt tab
#109 [04:35] <Andrio> hm
#110 [04:35] <Andrio> Do you know if you have any antimalware/security software installed?
#111 [04:35] <Fenrere> Just malwarebytes'
#112 [04:36] * Zuzia [webchat@80.49.214.181.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#115 [04:55] * marije [webchat@ip3e8375ac.speed.planet.nl] has joined #minecrafthelp
#116 [04:55] <marije> afther the latest update my game crash all the time. I just can't get into the game itself
#117 [04:57] <Andrio> mm
#118 [04:57] <marije> it says that there is a problem in the game an then it crashed
#119 [04:57] <Andrio> Fenrere, I'm not sure, personally, what else would stop HijackThis from running then
#120 [04:57] <Andrio> ??> marije launcher/crash-log
#121 [04:57] <Absol> marije: We need to see your crash log, which is created after a crash.
#122 [04:57] <Absol> marije: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#123 [05:03] * fishdaemon [webchat@185-126-57-148.nextpertise.nl] has joined #minecrafthelp
#124 [05:03] <fishdaemon> Hi
#125 [05:04] <fishdaemon> When i try to login to a server it says "Failed to log in: The authentication servers are currently down for maintance"
#126 [05:04] <fishdaemon> Been like that for a week now
#127 [05:09] <marije> https://paste.ubuntu.com/p/D2B5cykd9b/ here you got the link
#128 [05:18] * Madina [webchat@78.250.23.0] has joined #minecrafthelp
#129 [05:19] <Madina> Madina
#130 [05:20] * Madina [webchat@78.250.23.0] has quit. (Client Quit)
#131 [05:37] * Sammeh [webchat@54691048.cm-12-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#132 [05:37] <Andrio> ??> marije win/DXDiag
#133 [05:38] <Absol> marije: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#134 [05:38] <Sammeh> Hi! After a few years I wanted to start playing Minecraft again. However, upon starting I get the message: "An unexpected error has occurred" and the launcher reappears.
#135 [05:38] <Sammeh> Upon checking the logs, it states that it is unable to open and gives me error code 1. How can I fix this?
#136 [05:45] <marije> https://paste.ubuntu.com/p/nhTCprpynw/
#137 [05:48] <Andrio> marije, install win64_24.20.100.6194.exe from https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=88355
#138 [05:48] <Andrio> ??> Sammeh launcher/crash-log
#139 [05:48] <Absol> Sammeh: We need to see your crash log, which is created after a crash.
#140 [05:48] <Absol> Sammeh: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#141 [05:50] <Sammeh> Gotcha, here you go: https://paste.ubuntu.com/p/HMX2z6kMhD/
#142 [05:57] <Odysseius> Sammeh, Did you try to install any mods?
#143 [05:58] <Odysseius> Sammeh, Oh actually, nevermind
#144 [05:58] <Odysseius> ??> Sammeh win/!
#145 [05:58] <Absol> Sammeh: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#146 [05:58] <Absol> Sammeh: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#147 [06:02] * Sammeh [webchat@54691048.cm-12-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#148 [06:02] <Sammeh> Thanks, lemme check if I can change that.
#149 [06:06] * fishdaemon [webchat@185-126-57-148.nextpertise.nl] has quit. (Quit: webchat.esper.net)
#150 [06:07] * Sammeh [webchat@54691048.cm-12-2a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#151 [06:19] * Sammeh [webchat@54691048.cm-12-2a.dynamic.ziggo.nl] has joined #minecrafthelp
#152 [06:19] <Sammeh> Just popping in to say it worked. Thanks :)
#153 [06:32] * marije [webchat@ip3e8375ac.speed.planet.nl] has joined #minecrafthelp
#154 [06:37] * MxqCW [webchat@36.13.236.151.in-addr.arpa] has joined #minecrafthelp
#155 [06:37] <MxqCW> Hello?
#156 [06:37] <Odysseius> MxqCW, Hello
#157 [06:38] <MxqCW> Can someone help me?
#158 [06:38] <Odysseius> MxqCW, with what?
#159 [06:38] <MxqCW> With my account I cant login and I cant change the password
#160 [06:38] <Odysseius> MxqCW, Why can't you change it?
#161 [06:39] * Sammeh [webchat@54691048.cm-12-2a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#162 [06:39] <MxqCW> If I enter a new password it says that I cant use a password I use bevor whatever i say.
#163 [06:39] <Odysseius> ??> MxqCW login/throttle
#164 [06:39] <Absol> MxqCW: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#165 [06:39] <Absol> MxqCW: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#166 [06:42] * Ebi [webchat@cpc105238-live33-2-0-cust891.17-2.cable.virginm.net] has joined #minecrafthelp
#167 [06:43] * nikmozgovoi15 [webchat@88.135.62.5] has joined #minecrafthelp
#168 [06:43] <marije> hello, is still have the same problem as before, about that the game crash before it even starts. I install the Intel (R) graphics installer like they said before but i needed to restart my computer for that.
#169 [06:44] <Odysseius> marije, Please create a new DxDiag log.
#170 [06:44] <Odysseius> ??> marije win/dxdiag
#171 [06:44] <Absol> marije: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#172 [06:44] <nikmozgovoi15> Absol, how can i open launch settings?
#173 [06:45] <Odysseius> nikmozgovoi15, It's Launch Options on your launcher.
#174 [06:45] <Ebi> Opening new 1.13 version of Minecraft worked fine ,but started again with crashing as soon as it opens up it stays on the Mojang logo and freezes to only crash instantly. I've tried multiple solutions for this and not one worked, I've looked at the game output and found that it stops functioning when it says "Using default game log configuration cl
#175 [06:45] <Ebi> ient-1.12.xml (outputs XML)" then in the debugs "Installing versions!" then when crashes it has a 'fatal' saying "Process crashed with exit code -805306369"
#176 [06:45] <Odysseius> Ebi, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#177 [06:46] <Ebi> I don't own discord
#178 [06:46] <marije> alright here i got the link again https://paste.ubuntu.com/p/dyXf8rF8Fj/
#179 [06:46] <Odysseius> ??> Ebi tools/hjt
#180 [06:46] <Absol> Ebi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#181 [06:46] <Absol> Ebi: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#182 [06:46] <Odysseius> marije, And it still shows the same error?
#183 [06:48] <marije> it still doens't start
#184 [06:48] <Odysseius> marije, Contact Acer Support, seems like there is an issue with your laptop.
#185 [06:51] <nikmozgovoi15> Odysseius, I just have to change the path to Java to the one you pointed out?
#186 [06:51] <Odysseius> nikmozgovoi15, Yes
#187 [06:51] <nikmozgovoi15> щл
#188 [06:51] <nikmozgovoi15> ok
#189 [06:51] <marije> i gonna bring my laptop to my lokal shop, they help me all the time before maybe the have the answer
#190 [06:51] * marije [webchat@ip3e8375ac.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#191 [06:53] <Ebi> https://paste.ubuntu.com/
#192 [06:53] <Odysseius> d
#193 [06:53] <Odysseius> Ebi, That is not the correct link.
#194 [06:53] <Ebi> woops
#195 [06:53] <Odysseius> Ebi, Please don't forget the press "Paste!"
#196 [06:53] <Ebi> hold up
#197 [06:53] * jay [webchat@mue-88-130-63-028.dsl.tropolys.de] has joined #minecrafthelp
#198 [06:53] <jay> hi
#199 [06:53] <Odysseius> jay, Hello
#200 [06:54] <Ebi> clicked paste not sure it worked
#201 [06:54] <jay> i speak german thats the problem
#202 [06:54] <Odysseius> jay, I cannot comment on that.
#203 [06:55] <Odysseius> Ebi, Make sure you have entered a Username at the top.
#204 [06:55] <Odysseius> Ebi, And you have to send the link to us.
#205 [06:55] <nikmozgovoi15> Odysseius, I have the row version of Java 1.8.0_51, not 1.8.0_181 it's not important?
#206 [06:55] <Odysseius> nikmozgovoi15, Completely replace it with what I told you
#207 [06:55] <jay> so i can not download the net version
#208 [06:55] <nikmozgovoi15> ok
#209 [06:56] <jay> new'*
#210 [06:56] <Odysseius> jay, You mean 1.13?
#211 [06:56] <jay> yes
#212 [06:56] <Odysseius> jay, What does it say when you try?
#213 [06:56] <jay> wait
#214 [06:56] <Ebi> aight its working
#215 [06:56] <Ebi> https://paste.ubuntu.com/p/NBH7F9m6Z2/
#216 [06:57] <Odysseius> oh dear
#217 [06:57] <jay> The downloaded file could not be saved. pierce3.ogg
#218 [06:57] <jay> this!
#219 [06:57] <urielsalis> ??> jay tools/hjt
#220 [06:57] <Absol> jay: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#221 [06:57] <Absol> jay: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#222 [06:58] <Odysseius> Ebi, Right, remove Norton and Bytefence. Bytefence is Malware, and Norton is just plainly bad (as you can see, it did not detect Bytefence).
#223 [06:58] <jay> okay
#224 [06:58] <urielsalis> Ebi, also remove premieropinion!
#225 [06:58] <Ebi> what ye get doc?
#226 [06:59] <Odysseius> Ebi, You already have Avast, and that is sufficient.
#227 [06:59] <nikmozgovoi15> Odysseius, I got a message saying I couldn't find Java.
#228 [06:59] <Ebi> premieropinion?
#229 [06:59] <urielsalis> Ebi, another malware, but you will need a special tool for that
#230 [06:59] <Odysseius> nikmozgovoi15, In that case, you didn't install Java correctly.
#231 [06:59] <Ebi> Avast?
#232 [06:59] <Odysseius> nikmozgovoi15, or you entered the path incorrect. Make sure you didn't put any '"'s in
#233 [07:00] <Ebi> what should I do?
#234 [07:00] <jay> i download the other java
#235 [07:00] <Odysseius> Ebi, Remove Norton and Bytefence, then run the following program:
#236 [07:00] <Odysseius> ??> Ebi av/adwcleaner
#237 [07:00] <Absol> Ebi: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#238 [07:00] <Absol> Ebi: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#239 [07:00] <urielsalis> ??> jay info/multitasking
#240 [07:00] <urielsalis> ??> jay info/multitask
#241 [07:00] <Odysseius> jay, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#242 [07:01] <Odysseius> jay, Do you have Bytefence installed?
#243 [07:01] <jay> the problem is i speak german im from germany!!!!!
#244 [07:01] <Odysseius> jay, Then ask someone who speaks English it help you please.
#245 [07:02] <jay> i do the translater
#246 [07:02] <jay> so what i do
#247 [07:02] * ancika28 [webchat@net220-143-245-109.dynamic.mbb.telenor.rs] has joined #minecrafthelp
#248 [07:02] <urielsalis> jay, follow this instructions
#249 [07:02] * ancika28 [webchat@net220-143-245-109.dynamic.mbb.telenor.rs] has quit. (Client Quit)
#250 [07:02] <urielsalis> ??> jay tools/hjt
#251 [07:02] <nikmozgovoi15> Odysseius, its finally working. tnx to you, so much!!!
#252 [07:02] <jay> oaky
#253 [07:02] <Absol> jay: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [07:02] <Absol> jay: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [07:03] * Ebi [webchat@cpc105238-live33-2-0-cust891.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#256 [07:06] * JoeH [webchat@cpc124696-birk9-2-0-cust28.1-3.cable.virginm.net] has joined #minecrafthelp
#257 [07:06] * e_l1997 [~quassel@2.64.252.83.mobile.tre.se] has joined #minecrafthelp
#258 [07:07] <jay> its dont go :(
#259 [07:07] <Odysseius> jay, Please give us the link to the paste.
#260 [07:07] <jay> https://paste.ubuntu.com/p/Td25SCwsyj/
#261 [07:08] <jay> there is it
#262 [07:08] <Odysseius> jay, Please remove the program called "Bytefence".
#263 [07:08] <Odysseius> jay, It is Malware.
#264 [07:09] <jay> malware?
#265 [07:09] <Odysseius> jay, yes.
#266 [07:09] <jay> what is this?
#267 [07:09] <Odysseius> jay, a bad program.
#268 [07:09] <jay> im 13
#269 [07:10] <jay> who is this program?
#270 [07:10] <Odysseius> jay, It is a bad program that causes problems.
#271 [07:11] <jay> oh i dont ned minecraft im 13 and here no people tehere speak german?!!
#272 [07:11] <urielsalis> ??> jay lang/de}
#273 [07:11] <urielsalis> ??> jay lang/de
#274 [07:11] <Absol> jay: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#275 [07:12] <urielsalis> ??> jay scold/age
#276 [07:12] * ebi [webchat@cpc105238-live33-2-0-cust891.17-2.cable.virginm.net] has joined #minecrafthelp
#277 [07:12] <Absol> jay: If you are under the age of 16 or have no idea how computers work, please get your parent or someone else who knows computers to assist you.
#278 [07:12] <ebi> aight
#279 [07:12] <ebi> im back
#280 [07:12] <Odysseius> jay, This is a pregenerated bot message, Absol does not speak German.
#281 [07:12] <jay> so i have the tranlater !
#282 [07:12] <ebi> I used the program and cleaned what it found
#283 [07:13] <jay> what is this for a program?
#284 [07:13] <Odysseius> ebi, Have you removed Bytefence and Norton?
#285 [07:13] <ebi> lemme go do dat
#286 [07:13] <Odysseius> jay, It is something bad that is currently installed on your PC and you have to uninstall it.
#287 [07:14] <jay> i delate it wait
#288 [07:14] <ebi> erm quick question how do I get rid of it
#289 [07:14] <Odysseius> ??> ebi av/norton/uninstall
#290 [07:14] <Absol> ebi: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#291 [07:15] <Odysseius> ebi, You can just uninstall Bytefence from the Control Panel > Programs and Features
#292 [07:16] * nikmozgovoi15 [webchat@88.135.62.5] has joined #minecrafthelp
#293 [07:16] * JoeH [webchat@cpc124696-birk9-2-0-cust28.1-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#294 [07:17] <jay> #minecrafthelpI have to restart the computer
#295 [07:17] <nikmozgovoi15> Odysseius, if I get the same mistake to other versions, not to the one I changed the way of Java, do I have to change the way to them?
#296 [07:17] <jay> yes
#297 [07:17] <Odysseius> nikmozgovoi15, Yes.
#298 [07:18] <nikmozgovoi15> ok, tnx to you, guys so much
#299 [07:18] * jay [webchat@mue-88-130-63-028.dsl.tropolys.de] has quit. (Quit: webchat.esper.net)
#300 [07:19] * demolbricks [webchat@200.189.118.170] has joined #minecrafthelp
#301 [07:20] <ebi> its only letting me remove and reinstall
#302 [07:20] <ebi> should I still do it
#303 [07:20] <Odysseius> ebi, Remove it yeah
#304 [07:20] * nikmozgovoi15 [webchat@88.135.62.5] has quit. (Client Quit)
#305 [07:20] <ebi> oh wait found only remove option
#306 [07:22] <demolbricks> I have a issue with my minecraft account. I bought this four years ago and after one year withou play, i cannot login. I try the resset password account steps and this didn´t work. I have perfomed all steps in the "Migrate your old Premium Minecraft Account" page and then, when i try loggin, the system report "Error! Unknown e-mail address or pass
#307 [07:22] <demolbricks> word." on https://account.mojang.com/login
#308 [07:22] * Rerk [webchat@95-27-78-162.broadband.corbina.ru] has joined #minecrafthelp
#309 [07:22] <Odysseius> demolbricks, You played on year ago, correct?
#310 [07:23] <Odysseius> one*
#311 [07:23] <demolbricks> yes
#312 [07:23] <Odysseius> demolbricks, In that case, there is absolutely no need to do any migration.
#313 [07:23] <Rerk> Odysseius Hello, it's me again. Graphic changes don't seem to be the case anymore, because it crashes on "connecting to realm" again, even though i haven't changed a thing in my settings from yesterday when it used to work
#314 [07:23] <Odysseius> ??> demolbricks login/throttle
#315 [07:23] <Absol> demolbricks: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#316 [07:23] <Absol> demolbricks: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#317 [07:24] <Odysseius> Rerk, Well, like I said, it seems to be a bug and it's in Mojang's hands to fix it now.
#318 [07:25] <demolbricks> The account exist, because on migration page, i´d receved the message "Error! Your Minecraft account has already been migrated to a Mojang account.Go to the log in page and use your e-mail address to login."
#319 [07:26] <Odysseius> demolbricks, Follow the instructions Absol gave you.
#320 [07:26] <ebi> aight Norton is removed
#321 [07:26] <demolbricks> ok, thanks, i will try again
#322 [07:26] <Rerk> Odysseius Is there nothing i can do? If so, can i track the progress here? https://bugs.mojang.com/browse/REALMS-1116
#323 [07:27] <ebi> now how do I open the control pannel
#324 [07:27] <Odysseius> ebi, Type it in the start menu
#325 [07:27] <Odysseius> Rerk, Nothing you can do unfortunately, but yes, as soon as it will be fixed, they will update the ticket.
#326 [07:28] <Odysseius> Rerk, Just so you are aware, Realms versions are seperate from the normal game versions, so it may be fixed without needing a 1.13.1.
#327 [07:28] <Rerk> Odysseius ok then. Thank you and good luck! If i figure something out, i'll comeback to tell you.
#328 [07:28] * demolbricks [webchat@200.189.118.170] has quit. (Quit: webchat.esper.net)
#329 [07:29] <ebi> I can't seem to find Bytefence
#330 [07:29] <Odysseius> ebi, Oh? Could you please send us a new DxDiag?
#331 [07:29] <Odysseius> ??> ebi tools/hjt
#332 [07:29] <Absol> ebi: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#333 [07:30] <Absol> ebi: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#334 [07:30] <Odysseius> ebi, HJT Log, not DxDiag, sorry
#335 [07:30] <ebi> yeah sure
#336 [07:32] <ebi> https://paste.ubuntu.com/p/jGfprM3yfx/
#337 [07:32] <Odysseius> ebi, Did you run the AdwCleaner?
#338 [07:33] <ebi> yep
#339 [07:33] <Odysseius> ebi, Alright, please try to run the game now.
#340 [07:34] <ebi> fingers crossed for me
#341 [07:35] <ebi> SWEET LORD
#342 [07:35] <ebi> i tip my hat to you
#343 [07:36] <Odysseius> ebi, Always a pleasure to help
#344 [07:36] * ebi [webchat@cpc105238-live33-2-0-cust891.17-2.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#345 [07:46] * Panda [webchat@ip-55-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#346 [07:46] <Panda> Hello
#347 [07:46] <Panda> I cannot log into minecraft
#348 [07:46] <Odysseius> Panda, Hello
#349 [07:46] <Odysseius> Panda, What does it say when you try?
#350 [07:47] <Panda> Could not connect to server.
#351 [07:47] <Odysseius> ??> Panda tools/hjt
#352 [07:47] <Panda> but internet is up
#353 [07:47] <Absol> Panda: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#354 [07:47] <Absol> Panda: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#355 [07:47] <Panda> double checked the password
#356 [07:47] <Panda> I am on a mac
#357 [07:47] <Odysseius> Panda, Is it on the launcher?
#358 [07:47] <Panda> yes
#359 [07:48] <Odysseius> Panda, What does it come up with when you open this website?: https://sessionserver.mojang.com/
#360 [07:48] <Panda> {"Status":"OK","Runtime-Mode":"productionMode","Application-Author":"Mojang Web Force","Application-Description":"Mojang Session Server.","Specification-Version":"3.5.3","Application-Name":"yggdrasil.session.restlet.server","Implementation-Version":"3.5.3_build54","Application-Owner":"Mojang"}
#361 [07:49] <Odysseius> Panda, And https://authserver.mojang.com/?
#362 [07:50] <Panda> https://paste.ubuntu.com/p/xjzZDCV57f/
#363 [07:50] <Panda> does that work?
#364 [07:50] <Odysseius> Panda, Do you have any kind of Antivirus program or Adblocking software?
#365 [07:50] <Panda> sure
#366 [07:51] <Odysseius> Panda, What do you have installed?
#367 [07:51] <Panda> but I had it on yesterday and Minecraft was working
#368 [07:51] <Panda> uBlock Origin
#369 [07:51] <Panda> malware Bytes
#370 [07:51] <Odysseius> uBlock is only on the browser, correct?
#371 [07:51] <Panda> yes
#372 [07:52] <Odysseius> Panda, Disable Malwarebytes temporarily, and see if you can log in.
#373 [07:53] <Panda> yep one sec, gotta figure out how to do that
#374 [07:53] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has joined #minecrafthelp
#375 [07:53] <Aangoan> Heyooo
#376 [07:53] <Aangoan> need help
#377 [07:53] <Odysseius> Aangoan, What with?
#378 [07:54] <Aangoan> hi
#379 [07:54] <Aangoan> the same as yesterday
#380 [07:54] <Odysseius> Aangoan, Cannot remember unfortunately.
#381 [07:54] <Panda> ok I disabled it
#382 [07:55] <Panda> still doesn't work
#383 [07:55] <Aangoan> I've uninstalled completely bitdifender
#384 [07:55] <Aangoan> it was that problem
#385 [07:55] <Aangoan> where it would just say disconnected
#386 [07:57] <Panda> im going to restart computer
#387 [08:01] * Frisk [~piotrex43@79.163.247.109.ipv4.supernova.orange.pl] has joined #minecrafthelp
#388 [08:08] * tobias [webchat@p5B3907DD.dip0.t-ipconnect.de] has joined #minecrafthelp
#389 [08:09] <tobias> das ist mein problem
#390 [08:09] * Aangoan [webchat@113.105.115.89.rev.vodafone.pt] has quit. (Quit: webchat.esper.net)
#391 [08:09] <Odysseius> ??> tobias lang/de
#392 [08:09] <Absol> tobias: Wir sprechen hier nur Englisch. Falls du kein Englisch kannst, empfehlen wir dir, einen automatischen Übersetzer (z.B. https://translate.google.com/#de/en) zu verwenden.
#393 [08:09] <tobias> HOPPLA!
#394 [08:09] <tobias> Aufgrund eines Fehlers konnte deine Anfrage nicht bearbeitet werden. Bitte versuche es erneut.
#395 [08:10] <tobias> OOPS!
#396 [08:10] <tobias> Due to an error, your request could not be processed. Please try again.
#397 [08:11] <Odysseius> tobias, Where do you get this error?
#398 [08:11] <tobias> that's my problem+
#399 [08:12] <tobias> on the side of minecraft
#400 [08:12] <Odysseius> tobias, You mean on minecraft.net?
#401 [08:12] <tobias> yes
#402 [08:13] <Odysseius> ??> tobias tools/hjt
#403 [08:13] <Absol> tobias: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#404 [08:13] <Absol> tobias: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#405 [08:17] <tobias> das I just did that
#406 [08:18] <Odysseius> tobias, Please give us the link to the paste.
#407 [08:19] <tobias> https://paste.ubuntu.com/
#408 [08:19] <Odysseius> tobias, Don't forget to press "paste!" please, then send us the link.
#409 [08:20] <tobias> https://paste.ubuntu.com/p/5MxRpDYP8V/
#410 [08:21] <Odysseius> tobias, Have you ever heard of a program called "MCLeaks"?
#411 [08:22] <tobias> No I bought the computer used
#412 [08:22] <Odysseius> tobias, You should have completely wiped the PC before using it.
#413 [08:22] <Odysseius> ??> tobias win/hosts/edit
#414 [08:22] <Absol> tobias: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#415 [08:22] <Absol> tobias: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#416 [08:23] <Odysseius> tobias, When the file is open, remove all lines containing "mojang.com" and save the file.
#417 [08:23] <Odysseius> tobias, Also uninstall Bytefence.
#418 [08:26] * demolbricks [webchat@200.189.118.170] has joined #minecrafthelp
#419 [08:28] * VITORBLACK1227 [webchat@191.37.54.148] has joined #minecrafthelp
#420 [08:29] <VITORBLACK1227> My game does not want to catch
#421 [08:29] <Odysseius> VITORBLACK1227, Sorry?
#422 [08:29] <demolbricks> migration account issue: i had follow the steps from @Absol, but withou success. I want to paste 30 lines here to describe what is happend, but i dont want flood the chat. can i do it ?
#423 [08:29] <VITORBLACK1227> :(
#424 [08:30] <Odysseius> demolbricks, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#425 [08:30] <Odysseius> ??> demolbricks account/trans-id
#426 [08:30] <Absol> demolbricks: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#427 [08:30] <Odysseius> ??> demolbricks account/send-email
#428 [08:30] <Absol> demolbricks: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [08:30] <Absol> demolbricks: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#430 [08:30] <Odysseius> VITORBLACK1227, Please explain your problem.
#431 [08:30] <VITORBLACK1227> i like pokemon?
#432 [08:30] <VITORBLACK1227> absol
#433 [08:30] <Odysseius> VITORBLACK1227, Absol is a bot.
#434 [08:32] <VITORBLACK1227> a yes
#435 [08:33] * VITORBLACK1227 [webchat@191.37.54.148] has quit. (Quit: webchat.esper.net)
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#441 [09:40] * Tenth [webchat@29.224.179.58.sta.dodo.net.au] has joined #minecrafthelp
#442 [09:41] <Tenth> Hey I keep getting internal exceptions that say io.netty.handler.codec.decoderexception
#443 [09:41] <Tenth> With various other bits at the end
#444 [09:41] <Tenth> any fix?
#445 [09:46] * Tenth [webchat@29.224.179.58.sta.dodo.net.au] has quit. (Quit: webchat.esper.net)
#446 [09:49] * Rune [webchat@178.157.249.99] has joined #minecrafthelp
#447 [09:51] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#448 [09:52] <Rune> my minicraft says this java.net.socketexception: network is unreachable when i join some servers but it worled yesterday
#449 [09:54] <Rune> somone plz
#450 [10:00] <Rune> halo
#451 [10:01] <Rune> eny1
#452 [10:02] <Andrio> Rune, what server are you trying to join there?
#453 [10:02] <Rune> pvpwars.net
#454 [10:05] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#455 [10:06] <Rune> eny1 gonna help me
#456 [10:06] * nwaf [webchat@88.234.167.181.dynamic.ttnet.com.tr] has joined #minecrafthelp
#457 [10:06] <nwaf> hey, i've got a problem connecting a specific server
#458 [10:07] * Dameh [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#459 [10:07] <nwaf> every time i try to connect this server, i get spawned in, then a couple of seconds later, i get kicked out with the error message "connection reset by peer"
#460 [10:07] * Morrolan [morrolan@znc.morrolan.ch] has quit. (Client Quit)
#461 [10:07] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#462 [10:08] <nwaf> hello?
#463 [10:08] <Dameh> When I click the play button to play Minecraft it simply crashes after about 4 seconds of loading I have the game output and the DxDiag, what's happening?
#464 [10:09] * koksu16 [webchat@arj249.internetdsl.tpnet.pl] has joined #minecrafthelp
#465 [10:14] * nwaf [webchat@88.234.167.181.dynamic.ttnet.com.tr] has quit. (Quit: webchat.esper.net)
#466 [10:14] <Andrio> Rune, pvpwars.net has been blacklisted by Mojang.
#467 [10:14] <Rune> what do you mean
#468 [10:14] * Dameh [webchat@184-90-26-153.res.bhn.net] has quit. (Quit: webchat.esper.net)
#469 [10:16] <Andrio> Rune, there is a blacklist of servers that Mojang wants to block, usually for EULA violations
#470 [10:17] <Rune> so no one can play it
#471 [10:17] <Rune> ??
#472 [10:18] <Andrio> Rune, not with the official client
#473 [10:20] <Lord_Ralex> You should stop supporting services which decided they are special snowflakes and can ignore agreements.
#474 [10:20] <Lord_Ralex> Find a new server.
#475 [10:21] * Dameh [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#476 [10:23] <Dameh> When I Launch Minecraft its loads for a couple seconds and then it says "game crash" I have the game output and the DxDiag, I just dont know what's happening
#477 [10:23] <Andrio> ??> Dameh launcher/crash-log
#478 [10:23] <Absol> Dameh: We need to see your crash log, which is created after a crash.
#479 [10:23] <Absol> Dameh: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#480 [10:24] * Rune [webchat@178.157.249.99] has quit. (Quit: webchat.esper.net)
#481 [10:29] * R-Sk [webchat@ip-31-205-29-177.ask4internet.com] has joined #minecrafthelp
#482 [10:30] <R-Sk> Hi, struggling to purchase anything on Mojang store currently - was trying to extend realms account and kept getting rejection message. Is this a regular thing?
#483 [10:31] * R-Sk [webchat@ip-31-205-29-177.ask4internet.com] has quit. (Client Quit)
#484 [10:40] * Andreaspri [webchat@6.92-221-69.customer.lyse.net] has joined #minecrafthelp
#485 [10:41] <Dameh> @Absol I dont see the crash reports folders I see launcher_logtxt, assests, libraries, versions, launcher_profiles.json
#486 [10:42] * Andreaspri [webchat@6.92-221-69.customer.lyse.net] has quit. (Client Quit)
#487 [10:54] <Andrio> ??> Dameh launcher/log
#488 [10:54] <Absol> Dameh: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#489 [11:06] * JachymHrdina [webchat@185.156.121.42] has joined #minecrafthelp
#490 [11:06] <JachymHrdina> when i opean minexraft (like the game, not the launcher) my game imidietly crashes
#491 [11:09] <JachymHrdina> minecraft*
#492 [11:09] * Sky_3D [webchat@host82-253-dynamic.182-80-r.retail.telecomitalia.it] has joined #minecrafthelp
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#497 [11:42] * DD1250 [webchat@217.197.139.116] has joined #minecrafthelp
#498 [11:43] <DD1250> Hey I have a problem with my game it crashes all the time, I can't even enter my game
#499 [12:08] * Dameh [webchat@184-90-26-153.res.bhn.net] has quit. (Quit: webchat.esper.net)
#500 [12:13] * Edna [webchat@177.193.96.72] has joined #minecrafthelp
#501 [12:15] <Edna> my minecraft does not start because of an error, I tried to solve it, it's theoretically because of the java version, but I always update
#502 [12:15] <Edna> https://paste.ubuntu.com/p/MgwcWP6G2Q/
#503 [12:24] <Lord_Ralex> Your machine should not be running Windows 10
#504 [12:24] <Lord_Ralex> It's not supported.
#505 [12:27] <Odysseius> Edna, It is also in general too old to run Minecraft.
#506 [12:40] * Dragon [webchat@75-50-115-77.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#507 [12:40] <Dragon> hello
#508 [12:40] <Odysseius> Dragon, Hello
#509 [12:41] <Dragon> hello can you help me
#510 [12:41] <Odysseius> Dragon, What with?
#511 [12:42] <Dragon> https://paste.ubuntu.com/p/FnN4nnMNys/plain/
#512 [12:42] <Odysseius> ??> Dragon error/download
#513 [12:42] <Absol> Dragon: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#515 [12:45] * abcd [webchat@1.186.38.65.dvois.com] has joined #minecrafthelp
#516 [12:46] <abcd> my minecraft download is stuck and this is the error its showing...
#517 [12:46] <abcd> 1.13.jar
#518 [12:46] <Odysseius> ??> abcd error/download
#519 [12:46] <Absol> abcd: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#520 [12:46] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#521 [12:46] <abcd> its says file not found.
#522 [12:47] <abcd> Failed to download file. 1.13.jar
#523 [12:48] * abcd [webchat@1.186.38.65.dvois.com] has quit. (Client Quit)
#524 [12:53] * Dragon [webchat@75-50-115-77.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#525 [12:54] <Dragon> hello im back and it worked but now it crashes while loading the start screen
#526 [12:54] <Odysseius> ??> Dragon tools/hjt
#527 [12:54] <Absol> Dragon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#528 [12:54] <Absol> Dragon: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#529 [12:55] * ItsFran [webchat@ip24-250-24-148.ri.ri.cox.net] has joined #minecrafthelp
#530 [12:55] <ItsFran> Hello, my Minecraft 1.13 java edition keeps crashing whenever I load it from the launcher. Java is updated, my drivers are updated, Discord overlay is off and ive tried everything but it keeps crashing.
#531 [12:56] <Odysseius> ItsFran, See if uninstalling Discord helps.
#532 [12:56] <ItsFran> It gets to the Mojang loading screen most of the time then freezes and crashes but sometimes ill get to my server list and it will crash while loading
#533 [12:56] <ItsFran> I have
#534 [12:56] <Odysseius> ??> ItsFran launcher/log
#535 [12:56] <Absol> ItsFran: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#536 [12:56] <Odysseius> ItsFran, Please copy the log after the game has crashed.
#537 [12:57] <ItsFran> the crashes will not load into the crash log
#538 [12:57] <Odysseius> ??> ItsFran launcher/log-txt
#539 [12:57] <Absol> ItsFran: We need to see your full launcher log, which is created in the game directory.
#540 [12:57] <Absol> ItsFran: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#541 [12:57] <Odysseius> ItsFran, Give me the full launcher log after the crash in that case.
#542 [12:57] <Dragon> https://paste.ubuntu.com/p/mVWMfrJSNK/
#543 [12:58] <ItsFran> okay one sec
#544 [12:58] <Odysseius> Dragon, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#545 [13:01] <ItsFran> https://paste.ubuntu.com/
#546 [13:01] <ItsFran> is that the right url cause its not taking me to a diff page
#547 [13:01] <Odysseius> ItsFran, That is not a correct link, please don't forget to press Paste.
#548 [13:02] <ItsFran> I have
#549 [13:02] <ItsFran> and discord is uninstalled like I said
#550 [13:02] <ItsFran> https://paste.ubuntu.com/p/r7N8gyCH2z/
#551 [13:02] <ItsFran> forgot to write my name
#552 [13:02] <Odysseius> ItsFran, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#553 [13:03] * AC18 [webchat@cpe-45-47-193-164.nycap.res.rr.com] has joined #minecrafthelp
#554 [13:03] <AC18> Hi
#555 [13:03] <Dragon> ok it worked but now when loading a world it crashes
#556 [13:03] <Odysseius> ItsFran, You are sure this is after you pressed Play?
#557 [13:03] <ItsFran> yes
#558 [13:03] <Odysseius> ??> Dragon launcher/log
#559 [13:03] <Absol> Dragon: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#560 [13:03] <Odysseius> ItsFran, And you are not reopening the launcher?
#561 [13:03] <AC18> Anybody able to help?
#562 [13:03] <Odysseius> AC18, Hello
#563 [13:03] <ItsFran> im positive
#564 [13:04] <AC18> Odysseius Hello, I am having trouble migrating my minecraft account
#565 [13:04] <ItsFran> it crashes either on the Mojang loading screen or when it lets me get to the server list
#566 [13:04] <Odysseius> Dragon, Please copy the log after the game has crashed.
#567 [13:04] <Odysseius> AC18, When did you initially create the account?
#568 [13:04] <Odysseius> ItsFran, What version of the launcher are you using? It's usually in the bottom-left corner.
#569 [13:05] <AC18> 2010 I think
#570 [13:05] <Dragon> https://paste.ubuntu.com/p/xSYjs4Vy5K/
#571 [13:05] <Odysseius> AC18, And what trouble are you having?
#572 [13:05] <Odysseius> ??> AC18 scold/pm
#573 [13:05] <Absol> AC18: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#574 [13:06] <AC18> I forgot my Minecraft username because I haven't played in a few years
#575 [13:06] <Odysseius> Dragon, Please copy it after you tried to start a world.
#576 [13:06] <Dragon> oh ok
#577 [13:06] <Odysseius> AC18, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#578 [13:06] <Odysseius> ??> AC18 account/send-email
#579 [13:06] <Absol> AC18: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#580 [13:06] <Absol> AC18: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#581 [13:06] <Odysseius> ??> AC18 account/trans-id
#582 [13:06] <ItsFran> Does anyone have any info
#583 [13:06] <Absol> AC18: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#584 [13:06] <Odysseius> ItsFran, What's your Minecraft Username?
#585 [13:06] <ItsFran> ItsFran
#586 [13:07] <AC18> But on the form it asks for Minecraft username
#587 [13:07] <AC18> And I forgot mine
#588 [13:07] <Odysseius> AC18, Don't put it in then, and explain it in the message.
#589 [13:07] <AC18> Okay
#590 [13:08] <Odysseius> ??> ItsFran launcher/reinst/win
#591 [13:08] <Absol> ItsFran: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#592 [13:08] <Absol> ItsFran: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#593 [13:08] <ItsFran> I have uninstalled and reinstalled Minecraft serveral times and restarted not sure if a 5th time is going to help
#594 [13:08] <ItsFran> but ill try it
#595 [13:09] <Odysseius> ItsFran, If your launcher does not have a version, something is wrong with your installation.
#596 [13:09] <Odysseius> ItsFran, Are you sure there isn't one in the bottom-left corner?
#597 [13:09] <ItsFran> the thing is it worked fine two days ago
#598 [13:11] <Odysseius> ItsFran, Here's mine: https://i.imgur.com/EUk1RFy.png
#599 [13:11] <ItsFran> yes I have all that, im reinstalling it now
#600 [13:12] * Omega [webchat@c-73-65-149-176.hsd1.ut.comcast.net] has joined #minecrafthelp
#601 [13:13] <ItsFran> still crashing
#602 [13:14] <Odysseius> ItsFran, I assume you have the latest Java 8 (181) with the instructions following.
#603 [13:14] <Odysseius> ItsFran, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#604 [13:14] <Omega> so random thing thats going on with my launcher..... I try to run the game with the exe and the launcher runs but minimized and I cant bring it up to enter in my info or update, more or less I cant do anything with it at all. Any ideas?
#605 [13:14] <Odysseius> ItsFran, Obviously without the '"'s.
#606 [13:15] <Odysseius> Omega, Hover over the Minecraft Icon, then move the mouse up to the preview window, right-click, and press "Maximise". Visual aid: http://i.imgur.com/XcZUMUg.png
#607 [13:15] <Dragon> https://paste.ubuntu.com/p/hZpM8MTc2N/
#608 [13:15] <Dragon> thats all im getting
#609 [13:16] <Odysseius> ??> Dragon launcher/log-txt
#610 [13:16] <Absol> Dragon: We need to see your full launcher log, which is created in the game directory.
#611 [13:16] <Absol> Dragon: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#612 [13:18] <ItsFran> nope still crashed
#613 [13:18] <Odysseius> ??> ItsFran tools/hjt
#614 [13:18] <Absol> ItsFran: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [13:18] <Absol> ItsFran: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#616 [13:19] <ItsFran> okay
#617 [13:19] <Dragon> https://paste.ubuntu.com/p/fd2nwXmcGd/
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#620 [13:22] <Odysseius> ??> Dragon launcher/reinst/win
#621 [13:22] <Absol> Dragon: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#622 [13:22] <Absol> Dragon: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#623 [13:29] * Dragon [webchat@75-50-115-77.lightspeed.nworla.sbcglobal.net] has joined #minecrafthelp
#624 [13:31] <Dragon> im still having a crash when loading a world
#625 [13:31] <Odysseius> Dragon, Did you reinstall the launcher?
#626 [13:31] <Dragon> yes
#627 [13:32] <Odysseius> ??> Dragon win/reinst
#628 [13:32] <Absol> Dragon: You may need to reinstall the locally installed files that Minecraft puts into place.
#629 [13:32] <Absol> Dragon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#630 [13:36] * Dylan [webchat@d154-20-11-182.bchsia.telus.net] has joined #minecrafthelp
#631 [13:37] <Dragon> still crashes
#632 [13:38] <Dylan> For some reason, I had to redownload v. 1.13 and I started it, but it keeps saying a file is unable to download. everytime I restart the download it's a different file. I've tried restarting the launcher completely, but that didn't help
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#636 [14:17] * Benja [webchat@dsl-187-214-101-61-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#637 [14:17] <Benja> hi, see when y play in a LAN world after a seconds the game crash and give me the next error
#638 [14:18] <Benja> A fatal error has been detected by the Java Runtime Environment:
#639 [14:19] <Benja> # EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x27a04a77, pid=2832, tid=0x0000164c
#640 [14:19] <Benja> #minecrafthelp
#641 [14:20] * Benja [webchat@dsl-187-214-101-61-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#642 [14:24] * Benja [webchat@dsl-187-214-101-61-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#643 [14:25] <Benja> Hi i need help, when i play in a LAN world the minecraft crash after a seconds of join
#644 [14:26] <Benja> how can i fix?
#645 [14:33] <Benja> this is the crash report: https://paste.ubuntu.com/p/5dKFvdYKxf/plain/
#646 [14:34] <Benja> and this is the "explained" crash report: https://paste.ubuntu.com/p/4XSZS46wGC/plain/
#647 [14:40] <Benja> i don't speak english very well so... be simple with me please
#648 [15:11] * Mara [webchat@0175500069.0.fullrate.ninja] has joined #minecrafthelp
#649 [15:12] <Mara> Hey, my friend just bought a realm server, and when he was trying to enter the realm bar it says error 500? anyone who can help?
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#651 [16:06] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#652 [16:11] * mister_ry [webchat@c-98-243-135-19.hsd1.mi.comcast.net] has joined #minecrafthelp
#653 [16:12] <mister_ry> how can I migrate my mc premium if I can't recall my email
#654 [16:12] <CubeTheThird> mister_ry, approximately when did you purchase the account?
#655 [16:13] <mister_ry> 2012 sept.
#656 [16:13] <mister_ry> so apparently before the move over to mainly mojang
#657 [16:13] <CubeTheThird> mister_ry, ok, and what method of payment did you use for the purchase?
#658 [16:13] <mister_ry> i basically just want the windows 10 version
#659 [16:13] <mister_ry> credit card i believe
#660 [16:14] <mister_ry> i can play java rn
#661 [16:14] <mister_ry> like im signed in in game
#662 [16:14] <CubeTheThird> mister_ry, ok. In that case, the payment would have been handled by Skrill. You can contact them for assistance in recovering the transaction ID for the purchase
#663 [16:14] <CubeTheThird> ??> mister_ry account/trans-id/skrill
#664 [16:14] <Absol> mister_ry: A Skrill transaction ID consists of 10 (9 if before Fall 2013) numbers (Example: 9876543210). This system was used for purchases for all purchases from mid-2011 through December 2013, and is used for gift code purchases only currently.
#665 [16:14] <Absol> mister_ry: To recover this transaction ID, get in touch with a Skrill representative by emailing them at help@skrill.com. When contacting them, use the email address from your purchase, put "Minecraft" in the subject field, and ask for the Merchant Transaction ID from your purchase of Minecraft.
#666 [16:15] <CubeTheThird> mister_ry, provide them as much info as you know. Also, contact Mojang with any info you have to start the recovery process
#667 [16:15] <mister_ry> i have the id
#668 [16:15] <mister_ry> i have it all
#669 [16:15] <mister_ry> and my email should work
#670 [16:15] <CubeTheThird> mister_ry, oh. That makes it easier then. You just need to contact Mojang
#671 [16:15] <CubeTheThird> ??> mister_ry mojang/email
#672 [16:15] <Absol> mister_ry: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#673 [16:15] <mister_ry> i did
#674 [16:15] <Absol> mister_ry: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#675 [16:16] <mister_ry> i contacted them, but like it feels like they will never get back to me lol
#676 [16:16] <CubeTheThird> mister_ry, did they not reply or...?
#677 [16:16] <CubeTheThird> mister_ry, when did you contact them?
#678 [16:16] <mister_ry> i did yesterday
#679 [16:16] <CubeTheThird> mister_ry, please see https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#680 [16:16] <CubeTheThird> mister_ry, and also note, they don't work on weekends
#681 [16:17] <mister_ry> is there any other way i can get this done sooner?
#682 [16:17] <mister_ry> or do i have to wait for them to reach back out to me
#683 [16:17] <CubeTheThird> mister_ry, you have to wait for their reply
#684 [16:17] <mister_ry> :/
#685 [16:18] <mister_ry> lol i looked up their phone number to see if i could call them
#686 [16:18] <mister_ry> its posted on their website and other places the number
#687 [16:18] <mister_ry> and it is 110% a scam lol
#688 [16:19] <Lord_Ralex> They never have posted a number to call
#689 [16:19] <CubeTheThird> I'm not aware of any number available on their website
#690 [16:19] <mister_ry> 1.844.693.6267
#691 [16:19] <mister_ry> it was available under the search "mojang support number"
#692 [16:19] <CubeTheThird> ha
#693 [16:20] <Lord_Ralex> They do not, nor have they ever, had a call center or posted one.
#694 [16:20] <CubeTheThird> Mojang is in Sweden
#695 [16:20] <mister_ry> yah ik
#696 [16:20] <Lord_Ralex> The only way to contact Mojang is through help.mojang.com
#697 [16:20] <CubeTheThird> an 844 number is definitely not them
#698 [16:20] <mister_ry> those guys are hardcore indian
#699 [16:21] <mister_ry> hahah well there has to be something done about that
#700 [16:22] <mister_ry> cuz that number pops up a lot when looking for any sort of contact number
#701 [16:26] * Webchat_84589 [webchat@c-73-211-60-153.hsd1.il.comcast.net] has joined #minecrafthelp
#702 [16:28] <Webchat_84589> Why can't my MacBook Pro (2015) run 1.13 smoothly?
#703 [16:28] <CubeTheThird> Webchat_84589, do you mean you have low FPS?
#704 [16:29] * abdo [webchat@37.37.26.165] has joined #minecrafthelp
#705 [16:29] <abdo> hello
#706 [16:29] <CubeTheThird> hello abdo
#707 [16:30] <abdo> when im downloading minecraft it say unable to save the download
#708 [16:30] <CubeTheThird> ??> abdo av/bytefence
#709 [16:30] <Absol> abdo: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#710 [16:30] <Webchat_84589> It drains my battery quickly and it runs on java itself. When I play on 1.12.2 it runs on "Minecraft" but 1.13 runs on java
#711 [16:31] <Webchat_84589> It basically says java in the top bar for 1.13 but on 1.12.2 it says Minecraft in the top bar
#712 [16:31] <Webchat_84589> My fan also goes crazy whenever I run 1.13
#713 [16:31] <CubeTheThird> Webchat_84589, hmm. what version of OSX/MacOS are you currently running?
#714 [16:32] <Webchat_84589> The latest version...macOS high sierra 10.13.6
#715 [16:32] <CubeTheThird> Webchat_84589, ok. Are you able to check the version of the game launcher you're using?
#716 [16:33] <Webchat_84589> Version 2.1.1350
#717 [16:33] <abdo> its still saying unable to save download
#718 [16:33] <CubeTheThird> abdo, you removed bytefence?
#719 [16:33] <CubeTheThird> Webchat_84589, hmm ok that's good...
#720 [16:34] <CubeTheThird> Webchat_84589, in-game, hold f3+c until it crashes
#721 [16:34] <abdo> how to remove it
#722 [16:34] <CubeTheThird> abdo, if you have it, you will find it in the Uninstall an Application menu in your computer's Control panel
#723 [16:34] <Webchat_84589> I always keep everything up to date. And my java version is java 8 update 181
#724 [16:35] <CubeTheThird> Webchat_84589, the game should be bundling its own java with it
#725 [16:36] <Webchat_84589> It crashed
#726 [16:36] <CubeTheThird> Webchat_84589, ok. Copy the crash report onto http://paste.ubuntu.com and give the URL here.
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#728 [16:37] * optimus1011 [webchat@172-3-116-127.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#729 [16:40] <optimus1011> i have a problem it says __ Unable to save download. hurt2.ogg
#730 [16:40] * Webchat_38862 [webchat@c-73-211-60-153.hsd1.il.comcast.net] has joined #minecrafthelp
#731 [16:40] <CubeTheThird> ??> optimus1011 av/bytefence
#732 [16:40] <optimus1011> i have a problem it says __ Unable to save download. hurt2.ogg
#733 [16:40] <Absol> optimus1011: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#735 [16:40] <optimus1011> thx
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#738 [16:41] <Webchat_75762> Hi my MacBook Pro (2015) has trouble running 1.13
#739 [16:42] <CubeTheThird> Webchat_75762, do you have the crash report still?
#740 [16:42] <Webchat_75762> No
#741 [16:42] <CubeTheThird> Webchat_75762, can you make a new one?
#742 [16:43] <Webchat_75762> got it
#743 [16:43] <CubeTheThird> Webchat_75762, ok. Copy it onto http://paste.ubuntu.com and give the URL here.
#744 [16:44] * Webchat_33765 [webchat@c-73-211-60-153.hsd1.il.comcast.net] has joined #minecrafthelp
#745 [16:44] <CubeTheThird> having connection issues there?
#746 [16:44] * abdo [webchat@37.37.26.165] has joined #minecrafthelp
#747 [16:44] <abdo> hello
#748 [16:45] <abdo> its saying Unable to save download. break2.ogg
#749 [16:45] <CubeTheThird> abdo, did you find if you have bytefence?
#750 [16:45] <abdo> yes
#751 [16:45] <CubeTheThird> abdo, did you remove it?
#752 [16:45] <abdo> yes i did
#753 [16:45] <Webchat_33765> https://paste.ubuntu.com/p/CHjSg9v2y5/
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#755 [16:45] <CubeTheThird> abdo, ok. You may need to reboot your PC in order for the issue to be fully corrected
#756 [16:46] <abdo> i did that too
#757 [16:46] <abdo> you mean i restart my laptop
#758 [16:46] <Webchat_33765> That's my crash report for 1.13 on mac
#759 [16:47] <CubeTheThird> abdo, yes that's right
#760 [16:47] <abdo> i have restarted the laptop
#761 [16:47] <CubeTheThird> Webchat_33765, hmm. Can you tell me what video settings you're currently using? Things like view distance, max FPS, VSync?
#762 [16:47] <CubeTheThird> ??> abdo tools/hjt
#763 [16:47] <Absol> abdo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#764 [16:47] <Absol> abdo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#765 [16:47] * GamersPro [webchat@c-73-116-102-170.hsd1.ca.comcast.net] has joined #minecrafthelp
#766 [16:48] <GamersPro> MY game keeps crashing when i launch it, idk what to do
#767 [16:48] <CubeTheThird> GamersPro, do you get a crash report?
#768 [16:48] <GamersPro> yeah
#769 [16:48] <Webchat_33765> View distance 10, Max framrate unlimited. use vsync on
#770 [16:48] <CubeTheThird> GamersPro, copy it onto http://paste.ubuntu.com and give the URL here.
#771 [16:48] <CubeTheThird> Webchat_33765, is VBOs turned on?
#772 [16:49] <Webchat_33765> Yes
#773 [16:49] <CubeTheThird> Webchat_33765, hmm you could try turning it off see if that makes a difference, but in general having it on is preferred
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#775 [16:50] <Webchat_33765> I don't notice one immediately
#776 [16:50] <GamersPro> it always says game crash
#777 [16:50] <CubeTheThird> GamersPro, does it say View Crash Report?
#778 [16:50] <GamersPro> no
#779 [16:51] <CubeTheThird> ??> GamersPro launcher/log
#780 [16:51] <Absol> GamersPro: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#781 [16:51] <Webchat_33765> The average energy impact on activity monitor goes up with VBOs on
#782 [16:52] <CubeTheThird> Webchat_33765, well VBO is using a different feature on your graphics card, so it's definitely possible it would cause more strain on your system. If you don't notice a decrease in performance, you can leave it off
#783 [16:54] <Webchat_33765> It's on when i play on 1.12.2 and the game runs fine. But i also use optifine for 1.12.2
#784 [16:54] <GamersPro> https://paste.ubuntu.com/p/BxH3pnWjKc/
#785 [16:54] <CubeTheThird> GamersPro, do you have Discord running?
#786 [16:55] <GamersPro> yes
#787 [16:55] <CubeTheThird> GamersPro, the Overlay feature in Discord is known to cause issues with the latest version of the game. Try disabling the Overlay
#788 [16:55] <GamersPro> ok done
#789 [16:56] <CubeTheThird> Webchat_33765, I'm not really sure what else to recommend. Your system is up-to-date and you seem to have your settings correctly set. I suppose we could try doing a clean install of the game if you wish
#790 [16:57] <GamersPro> omg it works thank you guys
#791 [16:57] <CubeTheThird> glad it works!
#792 [16:57] <Webchat_33765> What does that mean?
#793 [16:58] <CubeTheThird> Webchat_33765, it would remove all game files (except for your saves) and have the game be fully re-downloaded
#794 [16:59] <Webchat_33765> I'm not sure if I want to do that. I'm thinking having optifine would be the best option
#795 [17:00] <CubeTheThird> Webchat_33765, alright. I don't know that it would have been released for 1.13 as of yet, particularly since this one did a big update with the graphics libraries the game uses
#796 [17:01] <Webchat_33765> It's not out yet. I've been checking periodically
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#799 [17:19] * PanPam [webchat@191-6-139-162.webtelecom.inf.br] has joined #minecrafthelp
#800 [17:21] <PanPam> Hi my minecraft is giving a very annoying bug type when I install some CLIENT but it shows an error warning I wanted to INSTALL a Podcrash + Hyperuim and the Bug
#801 [17:22] <mattym> ??> PanPam mods
#802 [17:22] <Absol> PanPam: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#803 [17:23] * Daniel9 [webchat@79-100-75-121.ip.btc-net.bg] has joined #minecrafthelp
#804 [17:23] <Daniel9> Hello
#805 [17:23] <Daniel9> Can someone help me with one issue
#806 [17:24] <PanPam> Hi
#807 [17:25] <Daniel9> Can you help me?
#808 [17:25] <PanPam> no
#809 [17:25] <PanPam> i'am player
#810 [17:25] * PanPam [webchat@191-6-139-162.webtelecom.inf.br] has quit. (Quit: webchat.esper.net)
#811 [17:25] <Daniel9> I just bought minecraft but I cant play becausse of issues..
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#813 [17:26] * Byz [webchat@8-33-33-235.utopiafiber.net] has joined #minecrafthelp
#814 [17:28] <Byz> Hello my minecraft is crashing on launch and it is really frustrating, i have tried redownloading the game, including deleting the .minecraft file in the %appdata% file and reinstalling java but it is still giving me this error
#815 [17:29] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#816 [17:29] <Daniel9> I get crashes aswell and for some reason I cant even download java
#817 [17:29] <Daniel9> When i try to download java nothing pops off
#818 [17:29] <Byz> The game crashed whilst initializing game
#819 [17:30] <Daniel9> I just try to start the installer and nothing works
#820 [17:30] <Byz> The game crashed whilst initializing game
#821 [17:30] <Byz> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#822 [17:31] <TonyOak> I've unable to play the game in JAVAEdition since 1.12.3 came out with crashes after the world try to load. I have completely uninstalled and made a clean install and have tried just creating a brand new world in 1.13 with the same problem. I wondering if I'll eve be able to play this game again and I need help! Also, in the process of the world lo
#823 [17:31] <TonyOak> ad crash, the javaw starts just eating up the RAM (it keeps rising from 1GB to whatever is available). This never happened before 1.12.3 and the game ran fine!
#824 [17:33] * _Malpo_ [webchat@hanna1uk.plus.com] has joined #minecrafthelp
#825 [17:34] <_Malpo_> Hi
#826 [17:34] * OhhWeE [webchat@c-76-101-18-93.hsd1.fl.comcast.net] has joined #minecrafthelp
#827 [17:34] <OhhWeE> hi my little brother made a purchase using my credit card on mojang, I was wondering if i could get a refund of the game?
#828 [17:40] <OhhWeE> hello
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#831 [17:43] <Gav> For some reason, I get a error report whenever loading that says the graphics card has no GPL, despite using it for Minecraft in the past.
#832 [17:45] <Gav> What can I do to fix this?
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#835 [17:54] * Trazyn [webchat@207-174-246-217.flrvmi.fnw.us] has joined #minecrafthelp
#836 [17:55] <Trazyn> Hello I'm having an issue with loading a texture pack. In 1.13, trying to use BDCraft but it crashes everytime no matter what resolution, 512x through 64x. Is this texture pack broken or is there memory issues with Minecraft?
#837 [17:56] <yuken> ??> Gav win/dxdiag
#838 [17:56] <Absol> Gav: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#839 [17:56] <Gav> thanks, ill try it
#840 [18:01] <Gav> Here's the link
#841 [18:01] <Gav> https://paste.ubuntu.com/p/38psM4nxXq/
#842 [18:07] * PeachGin [webchat@c-73-70-107-209.hsd1.ca.comcast.net] has joined #minecrafthelp
#843 [18:08] <PeachGin> Hello, I'm having trouble launching Minecraft. It keeps crashing and telling me that I ran out of RAM
#844 [18:08] * OhhWeE [webchat@c-76-101-18-93.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#845 [18:10] <TonyOak> Can I get some help here also? I've asked a question more then half an hour ago! The game crashes when loading any world, even a brand new one created on a clean install. This is happening since 1.12.3 (1.12.2 worked fine but I can't use this version anymore also) and in 1.13 this issue continues. I've been playing this game since BETA and it's ver
#846 [18:10] <TonyOak> y disappoiting to just not being able to play it at all in any version. https://paste.ubuntu.com/p/sVSfGXMcWy/
#847 [18:15] * dantdm [webchat@209.226.12.61] has joined #minecrafthelp
#848 [18:15] * Absol kicked dantdm from #minecrafthelp (Reason: antdm :You are not him. Do not impersonate because it's terrible (#435))
#849 [18:18] <PeachGin> TonyOak I guess we can't complain since this chat is volunteer run. I wish minecraft had a real support line with paid technicians.
#850 [18:20] * HumanSauraus [webchat@ip68-2-31-15.ph.ph.cox.net] has joined #minecrafthelp
#851 [18:21] <TonyOak> PeachGin Well, we can't really complain to these guys. But I do feel cheated by Mojang/Microsoft, it isn't like the game wasn't payed for a long time ago! My guess is the game is dying and we know why!
#852 [18:22] <HumanSauraus> Hi, I have been trying all day to launch Minecraft and it launches, but after it says this " Client thread info Setting user: HumanSauraus" and stops, then crashes. All versions 1.11 and under work for me, just not 1.12 and up. Any help?
#853 [18:24] * yarneeeeeeee [webchat@75-167-223-68.phnx.qwest.net] has joined #minecrafthelp
#854 [18:25] <yarneeeeeeee> f
#855 [18:25] <HumanSauraus> Hi, I have been trying all day to launch Minecraft and it launches, but after it says this "Client threadinfoSetting user: HumanSauraus" and stops, then crashes. All versions 1.11 and under work for me, just not 1.12 and up. Any help?
#856 [18:25] <HumanSauraus> Hi, I have been trying all day to launch Minecraft and it launches, but after it says this "Client threadinfoSetting user: HumanSauraus" and stops, then crashes. All versions 1.11 and under work for me, just not 1.12 and up. Any help?
#857 [18:27] * yarneeeeeeee [webchat@75-167-223-68.phnx.qwest.net] has left #minecrafthelp
#858 [18:27] <TonyOak> RIP MC. Microsoft killed it!
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#863 [18:35] * nakedsnake [webchat@209-197-147-78.cpe.distributel.net] has joined #minecrafthelp
#864 [18:35] <nakedsnake> hello?
#865 [18:35] * Webchat_96971 [webchat@190.42.56.161] has joined #minecrafthelp
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#867 [18:38] <CubeTheThird> hello nakedsnake
#868 [18:40] <nakedsnake> i have a problem with the end city generation
#869 [18:40] <CubeTheThird> nakedsnake, what problem?
#870 [18:40] * thelounge40 [webchat@cpe-67-252-81-10.stny.res.rr.com] has joined #minecrafthelp
#871 [18:41] <nakedsnake> so i found and end city and went inside the ship
#872 [18:41] <nakedsnake> but all i saw was this https://imgur.com/a/9JGai2t
#873 [18:41] <nakedsnake> no elytra
#874 [18:41] <nakedsnake> the back portion of the ship just isnt there
#875 [18:41] <nakedsnake> is this normal?
#876 [18:43] <CubeTheThird> let's see
#877 [18:43] * Frisk [~piotrex43@79.163.247.109.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#878 [18:43] <CubeTheThird> nakedsnake, do you have a seed + coordinates?
#879 [18:44] <nakedsnake> sure
#880 [18:44] * BatSniper404 [webchat@c-73-83-45-201.hsd1.wa.comcast.net] has joined #minecrafthelp
#881 [18:44] <nakedsnake> this might take me a couple minutes
#882 [18:44] * SudaKnight [webchat@cpe-70-119-205-240.tx.res.rr.com] has joined #minecrafthelp
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#884 [18:44] <SudaKnight> okay so can someone help me
#885 [18:44] <CubeTheThird> nakedsnake, no rush
#886 [18:44] <jhusepcrak357> gfpijkvhnjrf
#887 [18:44] <jhusepcrak357> dctfjnbg
#888 [18:44] <CubeTheThird> SudaKnight, with?
#889 [18:44] <jhusepcrak357> jkmlbyhg
#890 [18:44] * CubeTheThird kicked jhusepcrak357 from #minecrafthelp (Reason: husepcrak357 :jhusepcrak357)
#891 [18:45] <BatSniper404> My Minecraft keeps crashing erratically.. sometimes its because i open a gui or sometimes its just random
#892 [18:45] <BatSniper404> I have the crash report
#893 [18:45] <CubeTheThird> BatSniper404, copy the crash report onto http://paste.ubuntu.com and give the URL here.
#894 [18:45] <BatSniper404> Can anyone help me?
#895 [18:45] <BatSniper404> Ok
#896 [18:45] <SudaKnight> so i was playing fine and log off and i was done for the night, and i wake try to play and it says networkis unreachable
#897 [18:45] <BatSniper404> https://paste.ubuntu.com/p/RbJfcyt4sY/
#898 [18:46] * Webchat_93333 [webchat@201.207.55.189] has joined #minecrafthelp
#899 [18:46] <BatSniper404> There you go CubeTheThird
#900 [18:46] <CubeTheThird> SudaKnight, is this when you try logging in, or when you try multiplayer?
#901 [18:46] <CubeTheThird> BatSniper404, ok one moment
#902 [18:46] <Webchat_93333> hola k hace
#903 [18:46] <SudaKnight> mulitplayer
#904 [18:46] <Webchat_93333> hiiiiiiiiii
#905 [18:46] <BatSniper404> Ok thank you
#906 [18:46] * Webchat_93333 [webchat@201.207.55.189] has quit. (Client Quit)
#907 [18:47] <CubeTheThird> SudaKnight, is this for a specific server, or any?
#908 [18:47] <CubeTheThird> BatSniper404, in the game's video settings, turn off VBOs
#909 [18:47] <nakedsnake> ok heres the seed
#910 [18:47] <nakedsnake> 2510632614976928252
#911 [18:47] <SudaKnight> alot of the servers i join
#912 [18:47] <CubeTheThird> SudaKnight, can you give an example?
#913 [18:47] <BatSniper404> VBOs are off
#914 [18:47] <CubeTheThird> BatSniper404, they were already off?
#915 [18:48] <BatSniper404> I believe so
#916 [18:48] <nakedsnake> x = 2643, y = 59, z = -540
#917 [18:48] * thelounge40 [webchat@cpe-67-252-81-10.stny.res.rr.com] has quit. (Quit: webchat.esper.net)
#918 [18:48] <BatSniper404> Im double checking though
#919 [18:48] <CubeTheThird> nakedsnake, ok. Let's see if I can recreate this
#920 [18:48] <SudaKnight> CubeTheThird extremecraft.net
#921 [18:48] <nakedsnake> ill do the same
#922 [18:48] <BatSniper404> Yep VBOs were off already
#923 [18:49] <CubeTheThird> SudaKnight, is there one that does work?
#924 [18:49] <CubeTheThird> ??> BatSniper404 win/dxdiag
#925 [18:49] <Absol> BatSniper404: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#926 [18:49] <BatSniper404> ok
#927 [18:49] <SudaKnight> yeah some do
#928 [18:49] <SudaKnight> you need an example
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#930 [18:49] * mrjellyfish2 [webchat@c-66-235-18-211.sea.wa.customer.broadstripe.net] has joined #minecrafthelp
#931 [18:50] <CubeTheThird> SudaKnight, yes please
#932 [18:51] <SudaKnight> i cant join any
#933 [18:51] <SudaKnight> what is going on ugh
#934 [18:51] <CubeTheThird> SudaKnight, can you test this server: mctest.ae97.net
#935 [18:52] <mrjellyfish2> My Minecraft always crashes at the Mojang screen. I have reinstalled it several times over the last few months. Can anyone please help me?
#936 [18:52] <CubeTheThird> mrjellyfish2, are you running Discord?
#937 [18:52] <mrjellyfish2> No.
#938 [18:52] <BatSniper404> @Absol I have followed the instructions and have the pastebin link
#939 [18:52] <CubeTheThird> mrjellyfish2, do you get a crash report?
#940 [18:52] <CubeTheThird> BatSniper404, Absol is a robot. Please give the link here
#941 [18:52] <SudaKnight> it doesnt work either
#942 [18:52] <mrjellyfish2> Yes.
#943 [18:52] <BatSniper404> https://paste.ubuntu.com/p/tqWDqcqWX2/
#944 [18:53] <CubeTheThird> SudaKnight, what anti-virus and firewall software do you have?
#945 [18:53] <CubeTheThird> mrjellyfish2, copy it onto http://paste.ubuntu.com and give the URL here.
#946 [18:53] <nakedsnake> huh
#947 [18:53] <nakedsnake> hey CubeTheThird
#948 [18:54] <CubeTheThird> BatSniper404, hmm well unfortunately we can't update your graphics drivers since intel stopped supporting yours before windows 10 was released
#949 [18:54] <CubeTheThird> nakedsnake, yes..?
#950 [18:54] <mrjellyfish2> https://paste.ubuntu.com/p/m9TqHpvdsG/
#951 [18:54] <SudaKnight> just the standard windows firewall
#952 [18:54] <mrjellyfish2> there you go, CubeTheThird
#953 [18:54] <nakedsnake> turns out my save was just corrupted
#954 [18:54] <CubeTheThird> nakedsnake, that's what I figured. I can't reproduce it either. Did you upgrade the world from an older version?
#955 [18:54] <nakedsnake> the loot was there when i tried to recreate it in a creative server
#956 [18:55] <CubeTheThird> SudaKnight, let's run a malware scan then
#957 [18:55] <CubeTheThird> ??> SudaKnight av/adwcleaner
#958 [18:55] <Absol> SudaKnight: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#959 [18:55] <Absol> SudaKnight: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#960 [18:55] <mrjellyfish2> I hope this is what I needed to send you.
#961 [18:55] <nakedsnake> nope, this save was a friends who was running a server. he handed the save other to me via google drive
#962 [18:55] <BatSniper404> So CubeTheThird Did u get the link?
#963 [18:55] <BatSniper404> https://paste.ubuntu.com/p/tqWDqcqWX2/
#964 [18:56] <CubeTheThird> mrjellyfish2, not quite what I was looking for but ok. Does the game itself give you any crash information?
#965 [18:56] <nakedsnake> thanks alot anyway
#966 [18:56] <CubeTheThird> BatSniper404, hmm well unfortunately we can't update your graphics drivers since intel stopped supporting yours before windows 10 was released
#967 [18:56] <SudaKnight> so i got 11 cbue
#968 [18:56] <mrjellyfish2> I'll check.
#969 [18:56] <BatSniper404> So its just an internal issue with my PC?
#970 [18:57] <mrjellyfish2> Process crashed with exit code -805306369 Is this it?
#971 [18:57] <SudaKnight> Cube i got like 14
#972 [18:57] <CubeTheThird> BatSniper404, well it's possible it's a bug with the drivers. It's also possible it's caused because you're running 2 monitors at different resolutions
#973 [18:57] <CubeTheThird> mrjellyfish2, ah ok. let's checks see what do you have running then
#974 [18:57] <BatSniper404> yeah i just have my laptop connected to another moniter
#975 [18:57] <CubeTheThird> ??> mrjellyfish2 tools/hjt
#976 [18:57] <Absol> mrjellyfish2: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#977 [18:57] <Absol> mrjellyfish2: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#978 [18:57] <BatSniper404> but they are both 1080p
#979 [18:58] <BatSniper404> 1920x1080 for one of them
#980 [18:58] <SudaKnight> resolution isnt quality its size
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#982 [18:58] <CubeTheThird> BatSniper404, hmm your dxdiag report says you're running one of them at 1366 x 768
#983 [18:58] <SudaKnight> like mine is 1366 x 768
#984 [18:58] <BatSniper404> ohh
#985 [18:58] <BatSniper404> hmm
#986 [18:58] <BatSniper404> not sure then
#987 [18:58] <SudaKnight> they run at diferent resolution
#988 [18:58] <CubeTheThird> BatSniper404, I'd recommend you check your display settings, see if you can change that
#989 [18:59] <BatSniper404> Ok thank you
#990 [18:59] <mrjellyfish2> I have Google Chrome, Skype, and Event Viewer running CubeTheThird
#991 [18:59] <CubeTheThird> mrjellyfish2, please follow the instructions Absol gave you
#992 [18:59] <SudaKnight> CubeTheThird i got 14 on the scan thingy
#993 [18:59] <CubeTheThird> SudaKnight, wait for it to finish, then run a clean and reboot your PC
#994 [19:00] <mrjellyfish2> Ok
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#996 [19:02] <mrjellyfish2> https://paste.ubuntu.com/p/FqBq5QSn33/
#997 [19:02] <mrjellyfish2> There you go.
#998 [19:02] <CubeTheThird> mrjellyfish2, ah there it is. You appear to have malware
#999 [19:02] <CubeTheThird> ??> mrjellyfish2 av/adwcleaner
#1000 [19:02] <BatSniper404> ok ive changed my display settings to match eachother
#1001 [19:02] <Absol> mrjellyfish2: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1002 [19:02] <Absol> mrjellyfish2: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1003 [19:02] <CubeTheThird> BatSniper404, alright. See if that helps
#1004 [19:03] <BatSniper404> Ok
#1005 [19:04] <BatSniper404> Uhh nope.. still crashes
#1006 [19:04] <BatSniper404> Probably just the drivers then
#1007 [19:05] <CubeTheThird> BatSniper404, most likely. We can try doing a clean install of the game, though I have doubts it will make a difference
#1008 [19:05] <BatSniper404> Do know of anyway to check if there is a bug in the drivers
#1009 [19:05] <BatSniper404> yeah ive tried that.. doesnt seem to help
#1010 [19:06] <CubeTheThird> BatSniper404, I wouldn't know how to check that, but even if there were bugs, Intel stopped supporting your GPU years ago, and won't be releasing fixes
#1011 [19:06] <BatSniper404> Ahh ok
#1012 [19:07] <CubeTheThird> BatSniper404, if you were on an older version of Windows, we could try installing the latest drivers, but they aren't supported on Windows 10
#1013 [19:07] <BatSniper404> Well anyways thank you very much for the support.. glad we were able to identify the problem
#1014 [19:07] <CubeTheThird> no problem
#1015 [19:08] <yuken> BatSniper404, you can try installing the Windows 7 drivers on Windows 10 if you'd like.
#1016 [19:08] <yuken> That isn't guaranteed to work, but it works on my particular setup with the same integrated graphics.
#1017 [19:08] <CubeTheThird> I've seen little to no success even being able to actually install those
#1018 [19:08] <yuken> Hell,
#1019 [19:08] <CubeTheThird> Intel drivers are picky
#1020 [19:09] <yuken> those drivers are available for 8.1 too.
#1021 [19:09] <yuken> CubeTheThird, works perfectly for me, I have an i5-2520M with HD 3000.
#1022 [19:09] * Jake2255 [webchat@cpc89306-warr7-2-0-cust2719.1-1.cable.virginm.net] has joined #minecrafthelp
#1023 [19:09] <yuken> Not guaranteed of course, but it should do the job if it doesn't yell at you about not supporting Win10. Practically all 8.1 drivers work on 10, and most 7 drivers work on 10 too. Vista, as well.
#1024 [19:09] <yuken> Since Vista, the driver model has been practically the same, so as long as some core functionality hasn't changed it will run.
#1025 [19:09] <BatSniper404> Wait i may have made a mistake
#1026 [19:10] <BatSniper404> I may have changed one display to 1360x768 rather than 1366x768
#1027 [19:10] <BatSniper404> Im going to check
#1028 [19:10] <yuken> Tjat wpi;dn
#1029 [19:10] <yuken> THat wouldn't effect it :p.
#1030 [19:11] <yuken> If you're willing to try the Windows 7/8 drivers, BatSniper404, you can download them here - https://downloadcenter.intel.com/download/24970/Intel-HD-Graphics-Driver-for-Windows-7-8-8-1-32bit
#1031 [19:11] <CubeTheThird> ya at that level I doubt it would make a difference
#1032 [19:11] <yuken> worst case, it bricks the OS install and you have to reinstall.
#1033 [19:11] <yuken> Best case, it works fine like it does on my setup and you can get to playing Minecraft.
#1034 [19:11] * SudaKnight [webchat@cpe-70-119-205-240.tx.res.rr.com] has joined #minecrafthelp
#1035 [19:12] <Jake2255> Hi - my 1.13 edition that I run on win10 crashes everytime I launch it, any fix?
#1036 [19:12] <yuken> Make sure you backup any important files though - wihle this SHOULDN'T brick your install, it could.
#1037 [19:12] * mrjellyfish2 [webchat@c-66-235-18-211.sea.wa.customer.broadstripe.net] has joined #minecrafthelp
#1038 [19:12] <yuken> because it was never meant for Win10.
#1039 [19:12] <mrjellyfish2> https://paste.ubuntu.com/p/G7bjrznw56/
#1040 [19:12] <CubeTheThird> Jake2255, are you running Discord?
#1041 [19:12] <SudaKnight> So now i have a new problem it says invaild session restart and ive restarted about 9 times
#1042 [19:12] <mrjellyfish2> There you go, CubeTheThird
#1043 [19:12] <CubeTheThird> mrjellyfish2, ok try now. It removed the malware
#1044 [19:12] <CubeTheThird> ??> SudaKnight launcher/relog
#1045 [19:12] <Absol> SudaKnight: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#1046 [19:13] * SudaKnight [webchat@cpe-70-119-205-240.tx.res.rr.com] has quit. (Client Quit)
#1047 [19:13] <mrjellyfish2> IT STARTED UP
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#1049 [19:13] <Jake2255> Honestly I've not played this for a long time and fancied a bit of nostalgia so i'm not even sure if I do run Discord but in some threads I've heard of it
#1050 [19:14] <mrjellyfish2> THANK YOU SO MUCH CubeTheThird ! YOU HAVE NO IDEA HOW MUCH THIS MEANS TO ME!
#1051 [19:14] <CubeTheThird> mrjellyfish2, awesome! glad it's working!
#1052 [19:14] <CubeTheThird> Jake2255, discord is a chat application. If you don't have it that's fine. Do you get a crash report from the game?
#1053 [19:15] <mrjellyfish2> thx for all the help you guys
#1054 [19:15] <mrjellyfish2> byebye
#1055 [19:15] <CubeTheThird> no problem :3
#1056 [19:15] <CubeTheThird> have fun~
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#1059 [19:15] <Jake2255> I'm not sure do you find them in the client or in the games folders?
#1060 [19:16] <CubeTheThird> Jake2255, if the game generates a crash report, a popup will say "View Crash Report" when the game crashes
#1061 [19:16] <CubeTheThird> Jake2255, if there isn't one, we can look at other things
#1062 [19:16] <SudaKnight> okay so i can join some other servers but on some it still syas network unreachbale
#1063 [19:16] <CubeTheThird> SudaKnight, example of each please
#1064 [19:16] <Jake2255> No - just a message saying 'sorry for inconvinience'
#1065 [19:17] <SudaKnight> Preformium Network will let me join and Extremecraft.net
#1066 [19:17] <SudaKnight> won't
#1067 [19:17] <CubeTheThird> Jake2255, ah ok. Let's check the launcher log
#1068 [19:17] <Yes> Hello i'm having trouble connecting to any minecraft servers it says "Failed to login: the servers are down for maintenance." I recently installed and uninstalled some vpns and I don't know how to fix it. I uninstalled all vpns from my PC but the problem still exists
#1069 [19:17] <CubeTheThird> ??> Jake2255 launcher/log
#1070 [19:17] <Absol> Jake2255: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1071 [19:17] <CubeTheThird> SudaKnight, what's the address for the one that works?
#1072 [19:18] <SudaKnight> mc.performium.net
#1073 [19:18] <SudaKnight> the one that doesnt is extremecraft.net
#1074 [19:18] <Yes> hello
#1075 [19:19] <CubeTheThird> Yes, please change your name with /nick <new name>
#1076 [19:19] * Yes is now known as etatetja
#1077 [19:19] <CubeTheThird> SudaKnight, can you open a command prompt window?
#1078 [19:19] <CubeTheThird> etatetja, what operating system are you using?
#1079 [19:19] <etatetja> Windows 7
#1080 [19:19] <etatetja> ultimate
#1081 [19:19] * SudaKnight [webchat@cpe-70-119-205-240.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#1082 [19:19] <CubeTheThird> etatetja, what anti-virus and firewall software do you have?
#1083 [19:19] <Jake2255> How do you find the log? Should I just read the above thread?
#1084 [19:19] <etatetja> Avast
#1085 [19:19] <CubeTheThird> Jake2255, yes please follow the instructions Absol gave you
#1086 [19:19] <CubeTheThird> etatetja, hmm ok. Are you able to login to minecraft.net
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#1088 [19:20] * SudaKnight [webchat@cpe-70-119-205-240.tx.res.rr.com] has joined #minecrafthelp
#1089 [19:20] <SudaKnight> yeha i will
#1090 [19:20] <SudaKnight> okay now Cube
#1091 [19:20] <CubeTheThird> SudaKnight, there, run: ping extremecraft.net
#1092 [19:20] <SudaKnight> said requested timeed
#1093 [19:20] <SudaKnight> out
#1094 [19:20] <CubeTheThird> SudaKnight, did it give you an IP address?
#1095 [19:21] <SudaKnight> yeah
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#1097 [19:21] <CubeTheThird> SudaKnight, what is it?
#1098 [19:21] <Etejeahet> I was disconnected
#1099 [19:21] <SudaKnight> 37.187.129.80
#1100 [19:21] <CubeTheThird> SudaKnight, hmm that seems to be correct....
#1101 [19:21] <SudaKnight> i connected
#1102 [19:21] <CubeTheThird> O.o
#1103 [19:24] <CubeTheThird> SudaKnight, I'm wondering if you just have a poor connection in that case
#1104 [19:24] <Jake2255> CubeTheThird https://paste.ubuntu.com/p/tqYtcPwkZv/
#1105 [19:24] <SudaKnight> well i pinged it and used the ip it gave me and i connected
#1106 [19:24] <SudaKnight> 37.187.129.80 this is
#1107 [19:25] <CubeTheThird> O.o that's odd
#1108 [19:25] <CubeTheThird> Jake2255, hmm I'm seeing it list an issue about your audio setup. Let's check your system drivers
#1109 [19:25] <CubeTheThird> ??> Jake2255 win/dxdiag
#1110 [19:25] <Absol> Jake2255: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1111 [19:28] <Jake2255> CubeTheThird https://paste.ubuntu.com/p/t24m7H84zg/
#1112 [19:29] <CubeTheThird> Jake2255, ok one moment
#1113 [19:31] <CubeTheThird> Jake2255, alright. Looks like we can update your graphics drivers and audio drivers. One sec I'll send you some links to the Dell downloads
#1114 [19:32] <Jake2255> Okay - no worries!
#1115 [19:32] <CubeTheThird> Jake2255, ok, for intel graphics drivers: https://downloads.dell.com/FOLDER04645348M/1/Intel-HD-Graphics-630-Driver-for-Intel-R-Core-TM_JV5V4_WIN_22.20.16.4836_A04.EXE
#1116 [19:32] <CubeTheThird> Jake2255, nvidia drivers: https://downloads.dell.com/FOLDER04899309M/1/nVIDIA-GeForce-GTX-1050-1050Ti-1060-1070-1080-Driver_DJXK9_WIN_23.21.13.9125_A12.EXE
#1117 [19:33] <CubeTheThird> Jake2255, and audio: https://downloads.dell.com/FOLDER04797966M/1/Realtek-ALC3266-Audio-Driver_TYY5H_WIN_6.0.1.8351_A05.EXE
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#1119 [19:34] <Jake2255> Cheers - i'll let you know if it helps
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#1121 [19:44] <Jake2255> Just waiting on the last driver to install. Will I need to restart my computer for these changes to take effect?
#1122 [19:45] <CubeTheThird> Jake2255, I'd recommend it yes
#1123 [19:46] <Jake2255> Is this the last step and should that fix the problem?
#1124 [19:47] <CubeTheThird> Jake2255, hopefully. There may be one other thing to do if it is still having issues once you reboot
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#1126 [19:56] <goviggo> i dont have access to my minecraft gmail and i forgot my 3 questions what can i do?
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#1132 [20:02] <Jake2255> Hi - it worked long enough to play about on the menu the second time I launched. Then the first and the other times it just kept being unresponsive.
#1133 [20:04] <Jake2255> Also as it turns out I do have Discord, would that cause a problem?
#1134 [20:05] * Jake2255 [webchat@cpc89306-warr7-2-0-cust2719.1-1.cable.virginm.net] has quit. (Client Quit)
#1135 [20:06] <Troy> I am having trouble migrating my account. I have tried everything and all the articles on Mojang's sites don't work. I don't have access to my Transaction ID or the email used on my account.
#1136 [20:09] * Jake2255 [webchat@cpc89306-warr7-2-0-cust2719.1-1.cable.virginm.net] has joined #minecrafthelp
#1137 [20:10] <Jake2255> So I timed out. What was the answer to the last question? It still wont run properly.
#1138 [20:11] <CubeTheThird> Jake2255, ah the overlay setting in Discord can cause the game to crash
#1139 [20:12] <Jake2255> How do I disable it as I don't use it?
#1140 [20:13] <CubeTheThird> Jake2255, I'm not sure actually. It should be one of the settings in Discord. Or you can just quit it
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#1142 [20:49] * Lock [webchat@45-26-191-186.lightspeed.dybhfl.sbcglobal.net] has joined #minecrafthelp
#1143 [20:50] <Lock> Hi, everytime I connect to an SMP server it says "forcibly closed by remote host". But I've been on it since it started a few days ago including 5 sec before I had trouble connecting
#1144 [20:50] <Lock> Server owner says nothing changed on their end and no one else is having problems. Nothing changed on my end either. This is vanilla 1.13
#1145 [20:51] <Lock> I get in game and a sec after I join then I get kicked. I can walk maybe 2 blocks before the connection ends.
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#1148 [21:13] * Smoke [webchat@c-73-67-190-122.hsd1.or.comcast.net] has joined #minecrafthelp
#1149 [21:14] <Smoke> hello i need help my game keeps crashing and i don't know why
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#1151 [21:28] <Smoke> ......
#1152 [21:33] * PrincesitoL [webchat@179.6.194.84] has joined #minecrafthelp
#1153 [21:33] <PrincesitoL> Hello?
#1154 [21:33] <Smoke> hello
#1155 [21:33] <PrincesitoL> I have a problem :p
#1156 [21:34] <Smoke> same
#1157 [21:34] * Merdin [webchat@10.53.95.209.in-addr.arpa] has joined #minecrafthelp
#1158 [21:34] <PrincesitoL> which problem you have?
#1159 [21:35] <Smoke> It Keeps Crashing on start up More not responding
#1160 [21:35] <Merdin> I can't login in to my minecraft of mojang account. It says my password or username is incorrect. I've tried different times to change the password, but still get the error
#1161 [21:36] <Smoke> https://help.mojang.com/customer/portal/topics/356879-mojang-accounts/articles Got to be that guy sorry
#1162 [21:37] <PrincesitoL> my problem is to put my email to change my password, Mojang mail does not arrive.
#1163 [21:37] <yuken> Merdin, if you have tried multiple times, you will have to wait an hour before trying again - after 3 incorrect attempts, there is an hour-long lockout.
#1164 [21:37] <Merdin> I have waited a few days tried again, still get the error
#1165 [21:37] <Merdin> I'm only asking here because I have followed the articles
#1166 [21:37] <yuken> Then you're entering something incorrectly.
#1167 [21:38] <PrincesitoL> jajajjaa I'm going 6 months already
#1168 [21:38] <PrincesitoL> and Mojang does not send me the mail
#1169 [21:38] <PrincesitoL> :/
#1170 [21:38] <yuken> PrincesitoL, are you sure you're entering the correct information?
#1171 [21:38] <PrincesitoL> yes.
#1172 [21:38] <Merdin> I thought that might be the case, but I checked the e-mail by trying to register again, says it's in use.
#1173 [21:39] <Merdin> so it's not the e-mail, I put in the exact password.
#1174 [21:39] <yuken> If you're sure you're putting in the correct information, you may have to contact Mojang.
#1175 [21:39] <yuken> ??> Merdin account/send-email
#1176 [21:39] <Absol> Merdin: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1177 [21:39] <Absol> Merdin: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1178 [21:40] <Merdin> Okay, I'll try that
#1179 [21:40] <PrincesitoL> I still try to find the problem like 6 months because Mojang does not send me the email to change my password, This is my problem as well: https: //www.minecraftforum.net/forums/archive/mojang-account-minecraft-net/1942301 -not-receiving-password-reset-email
#1180 [21:40] <Smoke> My Problem is That when i open Minecraft it open's The stop's working in the Menu Plz Help! it stops me
#1181 [21:41] <PrincesitoL> I still try to find the problem like 6 months because Mojang does not send me the email to change my password, This is my problem as well: https: //www.minecraftforum.net/forums/archive/mojang-account-minecraft-net/1942301 -not-receiving-password-reset-email
#1182 [21:41] <PrincesitoL> RIP :,/
#1183 [21:48] <Merdin> My brother had a similar issue, he had to buy it again. x.x
#1184 [21:49] <Merdin> well, thanks for the tips
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#1187 [21:54] <Justine> Hey, does anyone know if there's a way to AFK in a realms server without being booted? I tried passive movement in a circular pool and it didn't work.
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#1189 [22:21] * Zax2630 [webchat@190-204-72-115.dyn.dsl.cantv.net] has joined #minecrafthelp
#1190 [22:22] <Zax2630> Hello, Good evening, I have a problem for some months, and it is from version 1.7.2 onwards I can not play, when trying to create a world it throws this error java.lang.ExceptionInInitializerError and when trying to connect with servers too I get an error, and it's not charged, please help!
#1191 [22:41] <Zax2630> thanks to your help >:(
#1192 [22:56] * thelounge36 [webchat@99-92-212-37.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1193 [22:57] <thelounge36> I bought the game but cannot download it to my computer and it has been charged to my bank
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#1195 [22:59] * joahannn12 [webchat@99-92-212-37.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#1196 [23:01] <joahannn12> hello I bought Minecraft several days ago and was playing it but after a week when I tried to played it, it showed me a demo mode and logged in and my account a lot of times then I decided to delete the game and reinstall it when I got to my account it had no memory of me purchasing the game although my bank already charged it, in the mojang made i
#1197 [23:01] <joahannn12> t wasn't letting me downloading
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