#1 [00:14] * chris [webchat@205-185-99-29.directcom.com] has joined #minecrafthelp
#2 [00:15] <chris> I am getting this error
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#7 [00:51] <Nate8> Hello
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#9 [02:50] * Motusha_Koteika [webchat@37.mtsnet.ru] has joined #minecrafthelp
#10 [02:53] <Motusha_Koteika> hello i have problem with my maincraft account i think it was hacking because on server Hipixel when i gj tj it it sfys you have been baned and reason account sicurite alert please help me
#11 [02:54] <Andrio> Motusha_Koteika, are you using mods?
#12 [02:54] <Motusha_Koteika> yes
#13 [02:55] <Andrio> Motusha_Koteika, which ones?
#14 [02:55] <Motusha_Koteika> but on 1 version
#15 [02:56] <Motusha_Koteika> but i go to hipixel by a second one
#16 [02:57] <Motusha_Koteika> i use many mods
#17 [02:57] <Motusha_Koteika> 17
#18 [02:58] <Andrio> Motusha_Koteika, do they allow those mods?
#19 [02:58] <Motusha_Koteika> optifine forge modern warfare ice and fire twilight forest suciryti craft
#20 [02:59] <Andrio> Motusha_Koteika, they are likely not compatible with Hypixel's server. You'll need to not be using any mods that add content.
#21 [02:59] <Motusha_Koteika> you dont understand
#22 [02:59] <Motusha_Koteika> to hipixel i go by other version
#23 [03:00] <Motusha_Koteika> and tomerow it s ok
#24 [03:00] <Andrio> Motusha_Koteika, what mods do you have installed on that one?
#25 [03:00] <Motusha_Koteika> but tomorow evening i have been baned
#26 [03:00] <Motusha_Koteika> many
#27 [03:01] <Motusha_Koteika> optifine forge modern warfare ice and fire twilight forest suciryti craft llibrary custom nps
#28 [03:02] <Motusha_Koteika> mr crayfish furniture
#29 [03:02] <Andrio> That's a superset of what you said earlier.
#30 [03:02] <Motusha_Koteika> why
#31 [03:03] <Motusha_Koteika> i am from russia sorry i don t good in english
#32 [03:04] <Motusha_Koteika> yes
#33 [03:05] <Motusha_Koteika> its all my mods
#34 [03:05] <Motusha_Koteika> maybe two one more
#35 [03:06] <Motusha_Koteika> but i go to hipixel on other version whithout mods
#36 [03:06] <Motusha_Koteika> please help me
#37 [03:06] <Motusha_Koteika> on hipixil help says that i hacking
#38 [03:07] <Motusha_Koteika> i need i help
#39 [03:08] <Andrio> Motusha_Koteika, contact Hypixel's staff about it then, and if you think you've been hacked it may be wise to change your password.
#40 [03:09] <Motusha_Koteika> no i don change my pasword
#41 [03:10] <Motusha_Koteika> and noone dont change my pasword
#42 [03:11] <Motusha_Koteika> what i can do it
#43 [03:11] <Motusha_Koteika> help me
#44 [03:14] <Andrio> Change your password.
#45 [03:15] * jcshadowdark [webchat@mx-ll-180.183.246-23.dynamic.3bb.co.th] has joined #minecrafthelp
#46 [03:15] <jcshadowdark> hello
#47 [03:17] <jcshadowdark> Have a solution Erro : io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection refused: no further information
#48 [03:17] <jcshadowdark> vertion 1.13
#49 [03:21] * epicninja250 [webchat@50.35.86.149] has joined #minecrafthelp
#50 [03:22] <epicninja250> unable to download minecraft
#51 [03:22] * jp [webchat@88-110-41-40.dynamic.dsl.as9105.com] has joined #minecrafthelp
#52 [03:22] <epicninja250> have tried all of the different "fixing" methods but its not seemed to be fixed
#53 [03:22] <jp> dont know how to make my minecraft launcher not crash
#54 [03:23] <epicninja250> ive used minecraft on a variety of different devices, and how i get a new laptop, but does not work
#55 [03:23] <jp> im on windows
#56 [03:23] <epicninja250> as am I
#57 [03:24] <jp> im on minecraft launcher then i select a profile,but after a while theres an error
#58 [03:24] <jcshadowdark> I use Window10 and it's error as I said.
#59 [03:24] <jp> is there any way i can fix it?
#60 [03:25] <epicninja250> i cant even download the minecraft launcher
#61 [03:25] <epicninja250> so frustrated right now
#62 [03:26] <jp> i can't find any vids that help and its to the point where google is no use !!
#63 [03:26] <jcshadowdark> I try to fix all the way and then it is not successful.
#64 [03:26] <jcshadowdark> :'(
#65 [03:26] <Andrio> ??> jcshadowdark tools/HJT
#66 [03:26] <Absol> jcshadowdark: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#67 [03:27] <Absol> jcshadowdark: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#68 [03:27] <Andrio> epicninja250, what error message do you get?
#69 [03:27] <Andrio> ??> jp launcher/log
#70 [03:27] <Absol> jp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#71 [03:27] <jp> crashh report
#72 [03:27] <jp> it just said error
#73 [03:27] <Andrio> jp, is that it?
#74 [03:28] <jp> i will check it ount and see thank you for all your help
#75 [03:29] <jp> thank you
#76 [03:29] <jp> thank you
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#79 [03:40] <epicninja250> Andrio i get the message "unable to download minecraft. please try again later"
#80 [03:40] <epicninja250> and it has said that regardless of my antivirus being on/off whatever
#81 [03:41] <Andrio> epicninja250, is your Internet connection stable?
#82 [03:41] <epicninja250> yessir
#83 [03:41] <Andrio> ??> epicninja250 tools/HJT
#84 [03:41] <Absol> epicninja250: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#85 [03:41] <Absol> epicninja250: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#86 [03:45] <epicninja250> ok done
#87 [03:45] <epicninja250> https://paste.ubuntu.com/p/MstY7XFyyH/
#88 [03:46] <Andrio> ??> epicninja250 AV/McAfee
#89 [03:46] <Absol> epicninja250: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#90 [03:46] <Absol> epicninja250: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#91 [03:48] <epicninja250> so what can i do right now
#92 [03:48] <epicninja250> to solve the problem?
#93 [03:49] <Andrio> epicninja250, remove McAfee products
#94 [03:50] <epicninja250> ah. just uninstall?
#95 [03:51] <Andrio> epicninja250, yes.
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#101 [05:26] * Chazzr [webchat@host31-49-248-138.range31-49.btcentralplus.com] has joined #minecrafthelp
#102 [05:26] <Chazzr> Hi i made a minecraft account a couple years back and i forgot the email and password
#103 [05:26] * Chazzr is now known as Chazzer
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#108 [06:02] <blagojce> help
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#115 [07:12] <Emelie> Hello?
#116 [07:12] * Emelie [webchat@114.118-177-91.adsl-dyn.isp.belgacom.be] has quit. (Client Quit)
#117 [07:13] <isaacanger38700> hello
#118 [07:13] * Matilda [webchat@ti0071a400-1131.bb.online.no] has joined #minecrafthelp
#119 [07:14] * herolink1314 [webchat@172-6-23-160.lightspeed.jcsnms.sbcglobal.net] has joined #minecrafthelp
#120 [07:14] <Matilda> Hello, i'm having troubles with minecraft 1.13. When i try to launch it it crashes almost every time. It's been working a few times but when i tab out of the minecraft window it freezes and crashes again.
#121 [07:14] <herolink1314> hey minecraft for me has stopped working
#122 [07:15] <isaacanger38700> when does it crash
#123 [07:15] <herolink1314> title screen
#124 [07:15] <Matilda> On the minecraft title screen or sometimes even before that
#125 [07:15] <herolink1314> works for 1/2 a second then crashes
#126 [07:16] <herolink1314> as soon as mojang logo goes away
#127 [07:16] <Matilda> Yeah
#128 [07:16] <isaacanger38700> so do pou push play then it crashes?
#129 [07:16] <isaacanger38700> you
#130 [07:16] <herolink1314> it was working last night, had the same issue before that
#131 [07:16] <herolink1314> no no no
#132 [07:17] <Matilda> I push play and the mojang title screen loads for a bit, sometimes it crashes and sometimes it goes to the minecraft title but it just freezes
#133 [07:17] <Matilda> and crashes afterwards
#134 [07:17] <isaacanger38700> ok
#135 [07:17] <herolink1314> yeah thats it
#136 [07:17] <isaacanger38700> go to your settings
#137 [07:18] <herolink1314> ok
#138 [07:18] <Matilda> ok
#139 [07:18] <isaacanger38700> put all of the things on green ok?
#140 [07:18] <Matilda> done
#141 [07:18] <herolink1314> wait what
#142 [07:18] <herolink1314> computer setting right
#143 [07:18] <isaacanger38700> do you see the switches?
#144 [07:18] <Matilda> The minecraft launcher settings
#145 [07:19] <herolink1314> oh
#146 [07:19] <isaacanger38700> <herolink1314> yes
#147 [07:19] * Matilda is now known as Matolika
#148 [07:19] <isaacanger38700> now push play and let it do it's thing
#149 [07:19] <herolink1314> ok everythings green
#150 [07:19] <herolink1314> now what
#151 [07:19] <isaacanger38700> once the switches are on
#152 [07:19] <herolink1314> yeah
#153 [07:20] <isaacanger38700> ok push play
#154 [07:20] <Matolika> It works for me now but it might crash after tabbing out
#155 [07:20] <isaacanger38700> did you get a new tag open
#156 [07:20] <isaacanger38700> ik it is supposed to
#157 [07:21] <herolink1314> yeah a new window came up, still same issue though
#158 [07:21] <Matolika> i got the new window too
#159 [07:22] <isaacanger38700> ok good
#160 [07:22] <Matolika> It crashed now
#161 [07:22] <isaacanger38700> did MC crash yet?
#162 [07:22] <isaacanger38700> oh ok
#163 [07:22] <herolink1314> i got one warning: Skipping bad option: lastServer: , whatever that is
#164 [07:22] <isaacanger38700> look at the tab that opened
#165 [07:22] <isaacanger38700> ok
#166 [07:22] <isaacanger38700> did both crash so far?
#167 [07:23] <Matolika> Its frozen at least
#168 [07:23] <Matolika> but that's what usually happens before it crashes
#169 [07:23] <isaacanger38700> ok in the tab at top right does it say one or more fatal?
#170 [07:23] <herolink1314> no
#171 [07:24] * Webchat_09988 [webchat@ns526294.ip-149-56-16.net] has joined #minecrafthelp
#172 [07:24] <Matolika> no
#173 [07:24] * Webchat_09988 [webchat@ns526294.ip-149-56-16.net] has quit. (Client Quit)
#174 [07:24] <isaacanger38700> ok
#175 [07:24] <isaacanger38700> what does it say in the top right then?
#176 [07:25] <Matolika> of the minecraft of the minecraft game output?
#177 [07:25] <isaacanger38700> yes
#178 [07:25] <herolink1314> 1 warning, 16 infos, 5078 debugs
#179 [07:25] <isaacanger38700> ok
#180 [07:25] <isaacanger38700> one second
#181 [07:25] <Matolika> no warnings 19 infos, 5078 debugs
#182 [07:26] <isaacanger38700> ok that is a bit odd that you are crashing...
#183 [07:27] <Matolika> i tried relaunching it and it works again
#184 [07:27] <isaacanger38700> do you see the 100 in the lest hant top corner?
#185 [07:27] <isaacanger38700> left hand
#186 [07:27] <Matolika> yeah
#187 [07:28] <herolink1314> im starting it up again
#188 [07:28] <isaacanger38700> no dont
#189 [07:28] <herolink1314> crap
#190 [07:28] <isaacanger38700> push the 100 and set it to all
#191 [07:28] <Matolika> It seems to be working now, but i'll stay here incase it crashes again
#192 [07:28] <isaacanger38700> ok if it does get a real moderator xD
#193 [07:28] <herolink1314> well same thing still happened
#194 [07:29] <isaacanger38700> ok so did you set it to all
#195 [07:29] <herolink1314> game output is the same
#196 [07:29] * Button [webchat@a80-101-27-164.adsl.xs4all.nl] has joined #minecrafthelp
#197 [07:29] <Button> Hello
#198 [07:29] <herolink1314> set it to all
#199 [07:29] <isaacanger38700> set the 100 to all
#200 [07:29] <Button> I have a problem, My minecraft javaw.exe file makes my minecraft crash on startup. I've reinstalled, deleted. but somehow everytime i start it up it crashes. But when i go to the startup options and select a different java in the map. It starts up with CMD
#201 [07:29] <Button> And then it works
#202 [07:30] <Button> But i get all kinds of errors
#203 [07:30] <Button> Auto complete doesn't work
#204 [07:30] <Button> I will get spammed by an internal error which probably is caused by this different java file im using.
#205 [07:30] <isaacanger38700> <herolink1314> download HijackThis and run a scan
#206 [07:31] <herolink1314> can i get a link
#207 [07:31] <isaacanger38700> ill try
#208 [07:31] <Button> https://sourceforge.net/projects/hjt/files/latest/download
#209 [07:32] <herolink1314> thx
#210 [07:32] <Matolika> It froze again
#211 [07:32] <herolink1314> scan and save or just scan
#212 [07:32] <herolink1314> logfile save
#213 [07:33] <isaacanger38700> HiJackThis download | SourceForge.net
#214 [07:33] <Button> Anyone have any idea how to fix my problem?
#215 [07:33] <isaacanger38700> https://sourceforge.net/projects/hjt/
#216 [07:34] <isaacanger38700> im sure other stall will help you just be patient
#217 [07:34] <isaacanger38700> taff
#218 [07:34] <isaacanger38700> staff
#219 [07:34] <Andrio> Button, use javaw.exe instead of java.exe
#220 [07:34] <isaacanger38700> yep...
#221 [07:35] <Matolika> Now it crashes like yesterday
#222 [07:35] <Andrio> ??> herolink1314 tools/HJT
#223 [07:35] <Absol> herolink1314: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#224 [07:35] <Absol> herolink1314: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#225 [07:35] <isaacanger38700> ill send you two to them
#226 [07:35] <herolink1314> on it
#227 [07:35] <isaacanger38700> they can help you better
#228 [07:36] <Button> Andrio That's the problem javaw.exe is the one that breaks my game...
#229 [07:37] <Matolika> I have one fatal on the minecraft outut
#230 [07:37] <Matolika> output*
#231 [07:37] <Andrio> ??> Button tools/HJT
#232 [07:37] <Matolika> it says Process crashed with exit code -805306369
#233 [07:37] <Absol> Button: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [07:37] <Absol> Button: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [07:39] <Matolika> https://paste.ubuntu.com/p/KnPR8Ds2VX/
#236 [07:40] <Button> https://paste.ubuntu.com/p/D57pwn25Jp/
#237 [07:40] <Button> There
#238 [07:40] * Webchat_73347 [webchat@c-67-163-201-193.hsd1.pa.comcast.net] has joined #minecrafthelp
#239 [07:40] <herolink1314> https://paste.ubuntu.com/p/WZJqgKy5Fc/
#240 [07:42] <Webchat_73347> my minecraft game will not boot and when i change to a different java file it says not responding
#241 [07:43] <Button> I have Javaw.exe doesn't work for me
#242 [07:43] <Button> But java.exe does work.. /
#243 [07:43] * isaacanger38700 [webchat@75-133-230-18.dhcp.aldl.mi.charter.com] has quit. (Quit: webchat.esper.net)
#244 [07:44] <Andrio> Matolika, Button and herolink1314, try turning off the Discord overlay, or shutting down the Discord client.
#245 [07:45] <Matolika> ok
#246 [07:45] <Button> If that works
#247 [07:45] <Button> Then i'm just gonna slap myself
#248 [07:46] <Webchat_73347> ok thank you
#249 [07:46] <herolink1314> wait, discord? what?
#250 [07:47] <Matolika> omg it worked
#251 [07:47] <Matolika> it was discor
#252 [07:47] <Matolika> discord*
#253 [07:47] <Andrio> Discord?
#254 [07:47] <herolink1314> like the streaming app?
#255 [07:47] <Matolika> When it worked i had discord closed
#256 [07:47] <Button> OH MY GOD NO WAY
#257 [07:47] <Button> You absolute mad genius!
#258 [07:47] <herolink1314> if its that i dont have that open
#259 [07:47] <Button> I love you
#260 [07:47] <Button> XD
#261 [07:48] <Andrio> herolink1314, Discord isn't a streaming app; it's a social network.
#262 [07:48] <herolink1314> well that
#263 [07:48] <herolink1314> but yeah i know what discord is
#264 [07:49] <Andrio> herolink1314, how come it's on your HijackThis report?
#265 [07:49] <herolink1314> wait what
#266 [07:49] <herolink1314> maybe its running in the background
#267 [07:49] <Andrio> mm
#268 [07:49] <Button> Discord always secretly starts up on the background
#269 [07:49] <Button> So yeah it could be it
#270 [07:50] <Andrio> Pretty sure that's not the default.
#271 [07:50] <Button> It is
#272 [07:50] <Button> I checked it
#273 [07:50] * Webchat_73347 [webchat@c-67-163-201-193.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#274 [07:50] <Button> Well atleast on mine it was
#275 [07:50] <Andrio> hm
#276 [07:51] <Matolika> Thank you for the help!
#277 [07:51] <herolink1314> ok now how do i turn it off on my computer
#278 [07:51] <Andrio> no problem.
#279 [07:51] <Matolika> I realized it had been crashing when i had Discord open so it should be working now!
#280 [07:51] <Andrio> herolink1314, go to User Settings -> Games and make sure the overlay is turned off for Minecraft.
#281 [07:52] * Webchat_00553 [webchat@104.156.210.194] has joined #minecrafthelp
#282 [07:53] * Matolika [webchat@ti0071a400-1131.bb.online.no] has quit. (Quit: webchat.esper.net)
#283 [07:53] <herolink1314> user settings on computer?
#284 [07:53] <Andrio> herolink1314, on Discord
#285 [07:54] <Webchat_00553> I am getting this message when I try to log into my account at "Minecraft.net" : An error prevented your request from being processed. Please try again. I try again and still get the same thing. I came here because I have been getting "failed to connect to server" issues when logging in to minecraft to play
#286 [07:54] <herolink1314> oh
#287 [07:54] <herolink1314> on it
#288 [07:54] <Andrio> herolink1314, you can shut it down altogether by right clicking the tray icon
#289 [07:54] <Andrio> Webchat_00553, can you log in at https://account.mojang.com/ ?
#290 [07:56] <Webchat_00553> no, there it tells me that it is an unknown email address or password; I have tried changing my password a number of times since about noon yesterday.
#291 [07:56] <Andrio> ??> Webchat_00553 login/throttle
#292 [07:56] <Absol> Webchat_00553: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#293 [07:56] <Absol> Webchat_00553: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#294 [07:56] <Webchat_00553> ok
#295 [07:58] <mattym> Webchat_00553, Or try turning off any VPN or Proxy services.
#296 [07:59] <herolink1314> turned off overlay on discord
#297 [07:59] <herolink1314> try playing game again?
#298 [07:59] <Andrio> herolink1314, yes
#299 [08:01] <herolink1314> nope still not working
#300 [08:06] * isaacanger38700 [webchat@75-133-230-18.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#301 [08:06] <herolink1314> if this helps i got a fatal on the game output, exit code -805306369
#302 [08:06] <isaacanger38700> hello
#303 [08:07] <herolink1314> after i closed the game
#304 [08:07] <isaacanger38700> how do you become a helper
#305 [08:07] <mattym> isaacanger38700, Stop asking.
#306 [08:07] <isaacanger38700> ok
#307 [08:07] <mattym> herolink1314, Can you try completely turning Discord off?
#308 [08:08] <herolink1314> closing it?
#309 [08:08] <mattym> herolink1314, No, it usually just closes to the task bar, so you need to completely exit the program.
#310 [08:09] <herolink1314> how? its not open on the task bar
#311 [08:10] <mattym> herolink1314, Check the system tray, the arrow on the right side of the taskbar.
#312 [08:11] <herolink1314> ok turned it off trying to play game again
#313 [08:12] <herolink1314> that worked!
#314 [08:12] <herolink1314> thanks a bunch
#315 [08:12] * Webchat_00553 [webchat@104.156.210.194] has quit. (Quit: webchat.esper.net)
#316 [08:13] * herolink1314 [webchat@172-6-23-160.lightspeed.jcsnms.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#317 [08:36] * megagamer5357 [webchat@p5486034B.dip0.t-ipconnect.de] has joined #minecrafthelp
#318 [08:36] <megagamer5357> hi
#319 [08:36] <megagamer5357> why cant i get the 1.12 version
#320 [08:36] * megagamer5357 [webchat@p5486034B.dip0.t-ipconnect.de] has quit. (Client Quit)
#321 [09:01] * Alien [webchat@n219078072172.netvigator.com] has joined #minecrafthelp
#322 [09:02] <Alien> why cant i enter my minecraft launcher
#323 [09:02] <Alien> it kept saying unable to connect to server
#324 [09:03] <Alien> oh my gawd
#325 [09:03] <Alien> i just want to play minecraft
#326 [09:04] * derrezzile [webchat@cpe-60-224-137-204.hlui-cr-002.pie.wa.bigpond.net.au] has joined #minecrafthelp
#327 [09:11] <derrezzile> Hey, my minecraft keeps crashing when I try to get into a world in singleplayer. I think it might be that there isn't enough memory being allocated, I tried changing the JVM arguments from Xmx1G to Xmx8G but it still says I'm only allocating 256M
#328 [09:13] <mattym> derrezzile, Do you have Razer Synapse or Cortex installed?
#329 [09:15] <derrezzile> I have synapse, should I uninstall?
#330 [09:15] <mattym> derrezzile, Yes, but there are more instructions as well, one moment.
#331 [09:16] <mattym> derrezzile, https://minecraftirc.net/support-articles/known-incompatible-software/
#332 [09:16] <mattym> derrezzile, See the info listed for Razer Synapse there.
#333 [09:21] * DaftCloud4 [webchat@89-159-125-5.rev.numericable.fr] has joined #minecrafthelp
#334 [09:21] <DaftCloud4> Hi/Bonjour
#335 [09:24] <DaftCloud4> J'attaque directement mon problème : Peut-on jouer en lan avec un Windows 8 d'un côté et un Windows 10 de l'autre ?
#336 [09:24] <mattym> ??> DaftCloud4 lang/fr
#337 [09:24] * Button [webchat@a80-101-27-164.adsl.xs4all.nl] has quit. (Quit: webchat.esper.net)
#338 [09:24] <Absol> DaftCloud4: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#339 [09:25] <DaftCloud4> Excuse-me, i follow a french website to find this channel so I thought it could be in french
#340 [09:26] <DaftCloud4> (So, i will try to write in english ...)
#341 [09:27] <DaftCloud4> Could we play in Lan with a player on Windows 8 and another in windows 10 ?
#342 [09:28] <mattym> DaftCloud4, As long as both people are using the Java version of the game.
#343 [09:29] <DaftCloud4> Ok, so it's not where is my problem
#344 [09:31] * derrezzile [webchat@cpe-60-224-137-204.hlui-cr-002.pie.wa.bigpond.net.au] has joined #minecrafthelp
#345 [09:31] <DaftCloud4> I'm sorry, it's a very recurent problem but ... i found nothing on forum or website ... My friends don't see my world to connect on lan
#346 [09:32] <mattym> DaftCloud4, Are you all on the same network, and version number of the game.
#347 [09:32] <DaftCloud4> Of course, we are on the same conection, our firewall allowed Java
#348 [09:32] <DaftCloud4> I answer before read you ^^'
#349 [09:33] <derrezzile> Anyway to fix java.io.ioexception on servers?
#350 [09:33] <mattym> derrezzile, What is the full error?
#351 [09:34] <mattym> DaftCloud4, Have you tried the direct connection?
#352 [09:35] <Lutzee> DaftCloud4: I don't suppose one of you are on wifi and one on a wired connection or anything like that?
#353 [09:35] <DaftCloud4> +mattym, yep. We have a error message
#354 [09:35] <derrezzile> Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host. Also thank you for the help just now mattym, singleplayer works now
#355 [09:35] <DaftCloud4> Wired connection for both of us
#356 [09:36] <mattym> derrezzile, Have you tried a different server to see if you get the same error?
#357 [09:37] <DaftCloud4> Error message : io.netty.channel.AbstractChannel$AnnotatedConnectException:Connection timed out: no further information:
#358 [09:37] <DaftCloud4> I don't try an other server
#359 [09:38] <derrezzile> Looks like it might be the server that i'm trying to join
#360 [09:38] <DaftCloud4> I never play on public server ^^", i need to found one
#361 [09:38] * Crash [webchat@ti0040a400-1611.bb.online.no] has joined #minecrafthelp
#362 [09:38] <derrezzile> which sucks cause it's my own realm server lol
#363 [09:39] <mattym> derrezzile, If you are the owner, contact Mojang.
#364 [09:40] <Crash> When I open my minecraft I often get to the main menu, but my cursor is stuck like a timeglass and Im unable to click anything.
#365 [09:40] <DaftCloud4> I try to connect on a server and it's work
#366 [09:41] <Crash> When I open my minecraft I often get to the main menu, but my cursor is stuck like a timeglass and Im unable to click anything.
#367 [09:41] <derrezzile> Alright thanks for the help
#368 [09:41] * derrezzile [webchat@cpe-60-224-137-204.hlui-cr-002.pie.wa.bigpond.net.au] has quit. (Quit: webchat.esper.net)
#369 [09:42] * Alien [webchat@n219078072172.netvigator.com] has quit. (Quit: webchat.esper.net)
#370 [09:42] <Crash> #minecrafthelp When I open my minecraft I often get to the main menu, but my cursor is stuck like a timeglass and Im unable to click anything.
#371 [09:43] <DaftCloud4> My friend success to connect to
#372 [09:44] * Quesamo [webchat@173.51-174-5.customer.lyse.net] has joined #minecrafthelp
#373 [09:45] <Quesamo> Hey, my game keeps crashing on launch. I'm using the windows version of the game, no mods. I've tried with both 1.13 and 1.8.9
#374 [09:46] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has joined #minecrafthelp
#375 [09:46] <bugattideclan> hey guys. Minecraft goes to a black screen. the audio continues to work. It then crashes. i was here yesterday for a few hours trying everything with cube but he left and i was wrecked
#376 [09:47] <Quesamo> Absol help lol
#377 [09:52] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#378 [09:54] <Odysseius> Quesamo, Does it give you any kind of crash message?
#379 [09:55] <Odysseius> bugattideclan, Update Discord. If that doesn't work, disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#380 [09:55] <bugattideclan> i dont have discord
#381 [09:56] <Odysseius> ??> bugattideclan launcher/log
#382 [09:56] <Absol> bugattideclan: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#383 [09:56] <Odysseius> bugattideclan, please copy the log after the game has crashed.
#384 [09:58] <bugattideclan> https://paste.ubuntu.com/p/HXqTNsbfyF/
#385 [09:58] * DrDoomNado [webchat@35.20.208.121] has joined #minecrafthelp
#386 [09:59] <Odysseius> ??> bugattideclan win/dxdiag
#387 [09:59] <Absol> bugattideclan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#388 [10:01] <bugattideclan> btw cube told me to roll back a few video drivers incase you think thats the issue. The most recent nvidia one isnt working on minecraft for me
#389 [10:01] <bugattideclan> https://paste.ubuntu.com/p/yzCjTzgJpJ/
#390 [10:02] <Odysseius> bugattideclan, That one doesn't work either evidently.
#391 [10:03] <bugattideclan> yeeah exactly
#392 [10:03] <mattym> bugattideclan, Do you have Razer Synapse or Cortex installed?
#393 [10:04] <bugattideclan> no i dont think so. I might have razer synapse on my computer but its not installed as this is new with a new ssd
#394 [10:05] * Pouyoute [webchat@144.18.92.92.rev.sfr.net] has joined #minecrafthelp
#395 [10:05] <Pouyoute> hello my gamme crash and the crash report say this Process crashed with exit code -805306369
#396 [10:05] <Odysseius> Pouyoute, Do you have Discord installed?
#397 [10:05] <DrDoomNado> I'm running Linux Mint on an old Dell Inspiron and all I want to use it for is hosting a server. It is a 32 bit system with 2.5 Gb of ram. As far as I know I've downloaded all i need, but once I start the server (it does run) it takes just a few minutes after the initial spawn set up, and I get the "can't keep up" message. And so I have not been ab
#398 [10:05] <DrDoomNado> le to actually log in to the server.
#399 [10:05] <mattym> bugattideclan, Did you make any changes to any Java settings outside the Minecraft settings?
#400 [10:06] <Pouyoute> no I don't have discord and I use google Traudction because I'm french
#401 [10:06] <bugattideclan> i dont think so. Yesterday there was an issue with java where it was only allocated 250 MB to use but cube and i fixed that
#402 [10:06] <mattym> DrDoomNado, That generally means the computer can't handle running it.
#403 [10:07] <Odysseius> DrDoomNado, The CPU is probably too weak, or even the RAM could be too weak
#404 [10:07] <mattym> bugattideclan, If you remember how you fixed that, can you double check its still fixed, because the error code you are getting suggests thats still the issue
#405 [10:07] <DaftCloud4> You could help us if we have Discord Odysseius ?
#406 [10:07] <DrDoomNado> Mmk, that's what I was thinking, but wanted to make sure I wasn't missing something obvious
#407 [10:07] <Odysseius> DaftCloud4, Make sure it's up=to-date
#408 [10:09] <DaftCloud4> I give up, I don't understand you sentences
#409 [10:09] <Pouyoute> somebody know what is this Process crashed with exit code -805306369
#410 [10:10] <mattym> ??> Pouyoute tools/hjt
#411 [10:10] <Absol> Pouyoute: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#412 [10:10] <Absol> Pouyoute: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#413 [10:10] <Odysseius> DaftCloud4, Make sure the latest Updates are installed for Discord.
#414 [10:11] <DaftCloud4> I use the website of Discord, not the apps
#415 [10:12] <Pouyoute> https://paste.ubuntu.com/p/3sDKShqbJ3/ for you
#416 [10:12] <Odysseius> ??> DaftCloud4 tools/hjt
#417 [10:12] <Absol> DaftCloud4: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#418 [10:12] <Absol> DaftCloud4: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#419 [10:12] <mattym> ??> Pouyoute av/adwcleaner
#420 [10:12] <Absol> Pouyoute: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#421 [10:12] <Absol> Pouyoute: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#422 [10:12] * Crash [webchat@ti0040a400-1611.bb.online.no] has quit. (Quit: webchat.esper.net)
#423 [10:12] <Quesamo> Odysseius checking rn
#424 [10:14] * gutnif [webchat@ti0040a400-1611.bb.online.no] has joined #minecrafthelp
#425 [10:15] <DaftCloud4> Absol https://paste.ubuntu.com/p/kZdt9QwkWm/
#426 [10:16] <gutnif> When i launch my minecraft I only get to the main menu and after that my cursor turns into a hourglass and its stuck there until I close Minecraft again.
#427 [10:16] <mattym> gutnif, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#428 [10:17] <gutnif> Testing it now
#429 [10:18] <Odysseius> ??> DaftCloud4 av/adwcleaner
#430 [10:18] <Absol> DaftCloud4: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#431 [10:18] <Absol> DaftCloud4: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#432 [10:18] <gutnif> Thank you ever so much it worked :D
#433 [10:18] <Odysseius> gutnif, Make sure you keep Discord up to date, the issue has been fixed in a later version.
#434 [10:18] <Quesamo> Odysseius nothing more specific than "an unexpected error was encountered"
#435 [10:19] * Pouyoute [webchat@144.18.92.92.rev.sfr.net] has joined #minecrafthelp
#436 [10:19] <Odysseius> ??> Quesamo launcher/log
#437 [10:19] <Absol> Quesamo: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#438 [10:19] <Odysseius> Quesamo, Please copy the log after the game has crashed.
#439 [10:19] <Pouyoute> Welcome back I restart my computer and clean before
#440 [10:19] <Quesamo> oh yeah, will do
#441 [10:19] <Odysseius> Pouyoute, Does the game work now?
#442 [10:20] <Pouyoute> I will test
#443 [10:20] <Quesamo> where can i view the log?
#444 [10:20] <Odysseius> Quesamo, Follow the instructions Absol gave you.
#445 [10:20] <Quesamo> ah, sorry. didn't notice that
#446 [10:21] <Pouyoute> the game but can I play I will test that
#447 [10:21] * Webchat_74085 [webchat@116.96.104.253] has joined #minecrafthelp
#448 [10:21] <Webchat_74085> black screen Shaders Minecraft
#449 [10:22] <Pouyoute> Thank you so much It work thanks
#450 [10:22] <Odysseius> Webchat_74085, We cannot help with mod-related issues here, sorry.
#451 [10:22] <Odysseius> Webchat_74085, Contact the mod authors.
#452 [10:22] * Webchat_74085 [webchat@116.96.104.253] has quit. (Client Quit)
#453 [10:22] <Quesamo> Odysseius Process crashed with exit code -805306369
#454 [10:22] <Odysseius> Quesamo, I do need the full log please.
#455 [10:22] <bugattideclan> yeah its still the way it was after we fixed it
#456 [10:22] <Quesamo> ah, sorry
#457 [10:22] <Pouyoute> Bye bye and thank you again
#458 [10:23] * Pouyoute [webchat@144.18.92.92.rev.sfr.net] has quit. (Client Quit)
#459 [10:23] <mattym> ??> bugattideclan tools/hjt
#460 [10:23] <Absol> bugattideclan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#461 [10:23] <Absol> bugattideclan: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#462 [10:25] <Odysseius> Quesamo, And it's the same on 1.13?
#463 [10:25] <bugattideclan> https://paste.ubuntu.com/p/m7sfNxjKgC/
#464 [10:25] <Quesamo> i'll check
#465 [10:26] <mattym> bugattideclan, And just to be sure, what you fixed with Cube was in the Environment Variables?
#466 [10:26] <Quesamo> Odysseius https://pastebin.com/1jiE4u0M
#467 [10:28] <bugattideclan> yeah it was
#468 [10:29] <DaftCloud4> Absol : https://paste.ubuntu.com/p/Yw2GKfk7VV/ This is for the second PC
#469 [10:29] <mattym> ??> bugattideclan av/adwcleaner
#470 [10:29] <Absol> bugattideclan: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#471 [10:29] <Absol> bugattideclan: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#472 [10:29] <mattym> bugattideclan, Do me a favor, when you restart, it will give you a log, keep that open and return to the chat.
#473 [10:30] <bugattideclan> okay no problem. Im also on support with nvidia. They made me run a ebug mode which seems to be working
#474 [10:30] <Odysseius> DaftCloud4, Run Adwcleaner on the second PC as well.
#475 [10:31] <DaftCloud4> Okay, but the firt one is new, i use it for the first time. Is it usefull ?
#476 [10:32] <bugattideclan> i think nvidias had alot of problems with minecraft/java and their drivers. Their cards are good, their drivers are absolute shite
#477 [10:32] <Absol> bugattideclan: Please keep it civil
#478 [10:33] <bugattideclan> ive heard a few issues now between nvidia and minecraft
#479 [10:34] <Odysseius> bugattideclan, Used to be AMD having the issues... Now it's both.
#480 [10:34] <mattym> bugattideclan, They had a major issue a year ago, its been ok since.
#481 [10:34] <mattym> bugattideclan, If it were the drivers, we would probably see a lot more people with the same issue.
#482 [10:35] <bugattideclan> yeah id say so. So not many reports of issues with 1.3 and nvidias new drivers?
#483 [10:35] <mattym> None specific to a driver issue.
#484 [10:36] <Odysseius> bugattideclan, A few, but a different error.
#485 [10:36] * Webchat_78195 [webchat@75-135-184-184.dhcp.nwtw.ct.charter.com] has joined #minecrafthelp
#486 [10:36] <bugattideclan> i see. Me and cube worked together and never seen this issue either of us before. It just seems to cut off all VRA, to minecraft completely after a few minutes of gameplay. And its nothing to do with firewall blocking java cause i allowed it access
#487 [10:37] <bugattideclan> VRAM*
#488 [10:37] <mattym> bugattideclan, Yeah the error code you get is usually tied to something else on the computer limiting memory usage.
#489 [10:37] <Odysseius> bugattideclan, To be, it sounds like there may even be an issue with the card itself.
#490 [10:37] <Webchat_78195> I get Error: Could not find or load main class net.minecraft.client.main.Main everytime I try to open MC and I just keep redownloading with no luck. I have no mods, and its the first time i download MC on this computer.
#491 [10:37] <mattym> bugattideclan, See if it works after running ADWCleaner
#492 [10:38] <Odysseius> ??> Webchat_78195 tools/hjt
#493 [10:38] <Absol> Webchat_78195: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#494 [10:38] <Absol> Webchat_78195: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#495 [10:38] <mattym> bugattideclan, If it does, get us a pastebin link to the log ADWCleaner makes
#496 [10:38] <bugattideclan> maybe it is the card. But it works fantastic with graphic heavy games. Especially farcry 5 and f12017. Works fine. GTA V too it works fine maximum settings
#497 [10:38] <Quesamo> Odysseius did you see the 1.13 logs i posted?
#498 [10:39] <Odysseius> ??> Quesamo tools/hjt
#499 [10:39] <Absol> Quesamo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#500 [10:39] <Absol> Quesamo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#501 [10:40] <Quesamo> will do
#502 [10:41] <Quesamo> is it safe, by the way? probably should have asked that first lol
#503 [10:41] <Odysseius> Quesamo, Yes.
#504 [10:41] <Quesamo> alright xd
#505 [10:43] <bugattideclan> https://paste.ubuntu.com/p/YjpxjRRKmM/
#506 [10:43] <mattym> bugattideclan, Did you restart when ADWCleaner told you to?
#507 [10:44] <mattym> Or did it just not find anything at all?
#508 [10:44] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has quit. (Quit: webchat.esper.net)
#509 [10:44] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#510 [10:44] <Quesamo> Odysseius https://paste.ubuntu.com/p/DT4TcNzYtq/
#511 [10:45] <DaftCloud4> Okay, but the firt one is new, i use it for the first time. Is it usefull . Thanks all ! :D
#512 [10:45] <DaftCloud4> Excuse-me, it's not what i wrote
#513 [10:46] <Odysseius> Quesamo, McAfee is known to cause issues with Minecraft, and is in general a terrible antivirus program.
#514 [10:46] <Odysseius> Quesamo, Also, Razer Synapse is known to cause major issues with Minecraft.
#515 [10:46] <Odysseius> Quesamo, Remove both of them, and see if the game works again.
#516 [10:46] <DaftCloud4> After the running of ADW on the pc of my friend, minecraft work ! Thanks all !
#517 [10:46] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has joined #minecrafthelp
#518 [10:47] <bugattideclan> got that restarded log file
#519 [10:47] <Quesamo> i'm using both mcafee and synapse. what can i do to further nail down what's causing the problems?
#520 [10:47] <Odysseius> Quesamo, Remove those programs seperately, and see after which one Minecraft works again.
#521 [10:47] <mattym> Quesamo, Make sure you follow the instructions for removing Synapse here https://minecraftirc.net/support-articles/known-incompatible-software/
#522 [10:47] <mattym> bugattideclan, Did ADWCleaner actually find anything to clean
#523 [10:48] <bugattideclan> nah nothing
#524 [10:48] <Quesamo> oof, is there really no other way than removing them?
#525 [10:48] <mattym> bugattideclan, Odd, either way, check if the game is reacting any differently.
#526 [10:48] <bugattideclan> its a brand new built system with a new ssd and i cleaned my old hdd so i wouldnt think it would have anything anyway
#527 [10:48] <Odysseius> Quesamo, Neither program is supported by Minecraft right now, so no.
#528 [10:49] <Quesamo> i see. will removing synapse make me unable to use my razer products until i get it again?
#529 [10:49] <Odysseius> Quesamo, No, they will work as normal.
#530 [10:49] <Quesamo> alright, sweet
#531 [10:50] <Quesamo> also, kinda off topic, but does mcafee provide any protection without a subscription?
#532 [10:51] <Odysseius> Quesamo, It doesn't even offer protection with a subscription.
#533 [10:51] <Quesamo> lmao
#534 [10:51] <Quesamo> all it's giving me rn are annoying notifications. removing it asap
#535 [10:56] <Quesamo> gotta shut down my browser to remove it all, i'll be back once it's done
#536 [10:56] * Quesamo [webchat@173.51-174-5.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#537 [10:56] <mattym> bugattideclan, Do you have Geforce Experience installed?>
#538 [10:57] <bugattideclan> Naw i got rid of it. Its crap and basically malware. Minecraft so far is running fine touch wood
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#541 [11:00] * LlamaTim [webchat@c-71-61-76-114.hsd1.pa.comcast.net] has joined #minecrafthelp
#542 [11:00] <LlamaTim> hello?
#543 [11:00] <Odysseius> LlamaTim, Hello
#544 [11:00] * Smithy [webchat@cpc115068-stok20-2-0-cust93.1-4.cable.virginm.net] has joined #minecrafthelp
#545 [11:01] <Smithy> Hello, my account username was changed 3 days ago after being absent for about a year. I've changed my password but am unable to change my username back. What should I do?
#546 [11:01] <Odysseius> Smithy, The only thing you can do is wait until the 30 days are over.
#547 [11:02] <Odysseius> Smithy, The system cannot be overridden
#548 [11:02] * Quesamo [webchat@173.51-174-5.customer.lyse.net] has joined #minecrafthelp
#549 [11:02] <mattym> bugattideclan, Yeah, I can confirm that even on the latest Nvidia drivers, I have no issues. Was probably something else on the system causing the issue.
#550 [11:02] <Andrio> [citation needed]
#551 [11:02] <LlamaTim> my minecraft isnt loading at all... after i press play it either doesnt load at all or the game opens but the screen takes over my whole screen and i cant do anything... when that happens it usually crashes shorty after but can any one help
#552 [11:03] <Odysseius> Andrio, Two seconds.
#553 [11:03] <Quesamo> Odysseius removed mcafee, still crashing. removing synapse right now
#554 [11:03] <Odysseius> ??> LlamaTim launcher/log
#555 [11:03] <Absol> LlamaTim: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#556 [11:03] <Odysseius> LlamaTim, Please copy the log after the issue occurs.
#557 [11:04] * DaftCloud4 [webchat@89-159-125-5.rev.numericable.fr] has quit. (Quit: webchat.esper.net)
#558 [11:05] <LlamaTim> im confused
#559 [11:06] <LlamaTim> what does it want me to
#560 [11:06] <Odysseius> LlamaTim, Follow Absol's instructions.
#561 [11:06] <Smithy> So evn though my account has been compromised, I'm still essentially punished for it?
#562 [11:07] * LlamaTim [webchat@c-71-61-76-114.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#563 [11:07] <Odysseius> Smithy, Frankly, yes.
#564 [11:07] <Smithy> Brilliant
#565 [11:07] <Odysseius> Smithy, The person who has comprimised it was able to do so because your account was not secure enough.
#566 [11:08] <Odysseius> Smithy, i.e. he guessed your password, or got it from some other website where you have an account with the same password.
#567 [11:08] <Smithy> Never had anything else compromised, ever. Only this, and I haven't played in about 2 years. It's something within the system, not on my end.
#568 [11:08] <bugattideclan> matty have you any issues with it at all?
#569 [11:08] <webrosc> Smithy, check https://haveibeenpwned.com/ it may surprise you
#570 [11:09] <Odysseius> Smithy, No, a username can only be changed by specific request. There are no known internal issues, and I have never heard of names just randomly changing.
#571 [11:09] <mattym> bugattideclan, Nope
#572 [11:09] <bugattideclan> same as apart from minecraft but so far its ok. Im expecting a crash tho
#573 [11:10] <Smithy> Last time was in 2016, for a web scandal...
#574 [11:10] <Smithy> Wouldn't be surprised if my details were sold on to help compensate overpaying for the game on Microsoft's end lol
#575 [11:11] <webrosc> Smithy, either way, we can't help you. and Mojangs policy is https://help.mojang.com/customer/en/portal/articles/928638-minecraft-usernames
#576 [11:11] * LlamaTim [webchat@c-71-61-76-114.hsd1.pa.comcast.net] has joined #minecrafthelp
#577 [11:12] <LlamaTim> hello
#578 [11:12] <Smithy> Yeah, that's fair enough but it's silly how there isn't a counter-measure for something like this. Not your fault...
#579 [11:12] <mattym> Smithy, Counter measure is a secure account. Which yours apparently was not secure enough.
#580 [11:13] <Smithy> Had no breaches from anywhere, so not on my end. Probably poor security from within.
#581 [11:14] <Smithy> Mojang has actually always been notorious for poor security. Not my problem.
#582 [11:14] <Odysseius> No, they have not.
#583 [11:15] <LlamaTim> i just used this to http://hopper.minecraft.net/help/guides/minecraft-logs/ to copy my minecraft game input becasue someone here told me to do it
#584 [11:15] <Smithy> Yes, they have.
#585 [11:15] <webrosc> and you use a long password with random letters, numbers, symbols and no words etc right?
#586 [11:15] <Smithy> My password is secure af, no way someone's guessing it.
#587 [11:15] <webrosc> please keep it clean
#588 [11:16] <Smithy> It was clean
#589 [11:16] <Odysseius> Smithy, Not that I head of, especially when it comes to account security.
#590 [11:16] <LlamaTim> what do i do now
#591 [11:16] <Smithy> Dunno why I'm arguing, nothing that can be done
#592 [11:16] <Smithy> Bye
#593 [11:16] * Smithy [webchat@cpc115068-stok20-2-0-cust93.1-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#594 [11:16] <LlamaTim> can someone help me?
#595 [11:17] <Odysseius> LlamaTim, Did you follow the instrictions.
#596 [11:17] <LlamaTim> no?
#597 [11:17] <LlamaTim> oh ya i did
#598 [11:17] <webrosc> LlamaTim, if you followed the guide you were asked to, you would have a link to give us
#599 [11:17] <bugattideclan> ive just had another crash
#600 [11:17] <LlamaTim> but idk how to get that
#601 [11:19] <LlamaTim> i put it into the website but idk what to do now
#602 [11:19] <webrosc> the guide tells you exactly what to do with images
#603 [11:20] <LlamaTim> ok i think i have it
#604 [11:20] <LlamaTim> https://paste.ubuntu.com/p/BJFWpYMWTR/ is that it?
#605 [11:20] <mattym> bugattideclan, Same error code?
#606 [11:21] <bugattideclan> i think so
#607 [11:21] <bugattideclan> https://paste.ubuntu.com/p/P3G7x7SxjY/
#608 [11:26] * LlamaTim [webchat@c-71-61-76-114.hsd1.pa.comcast.net] has joined #minecrafthelp
#609 [11:27] <LlamaTim> my minecraft keeps crashing someone told me to follow this http://hopper.minecraft.net/help/guides/minecraft-logs/ and i did so i have a link thing to give
#610 [11:27] <Odysseius> LlamaTim, Give it then please.
#611 [11:27] <LlamaTim> the link for that is https://paste.ubuntu.com/p/BJFWpYMWTR/ '
#612 [11:28] <Odysseius> LlamaTim, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#613 [11:29] <LlamaTim> how do i do that.... that just randomly started doing it... idk where it is to disable it
#614 [11:29] <Odysseius> LlamaTim, Discord's Settings.
#615 [11:30] <LlamaTim> ok
#616 [11:30] <LlamaTim> ok i did that... sooo it should work now?
#617 [11:30] <Odysseius> LlamaTim, Hopefully.
#618 [11:31] <LlamaTim> ok thank you
#619 [11:34] * thelounge68 [webchat@203.111.mari-el.ru] has joined #minecrafthelp
#620 [11:35] <thelounge68> hi
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#623 [11:42] <bugattideclan> can someone help me with my crash report?
#624 [11:42] <bugattideclan> i think matty is afk
#625 [11:44] <webrosc> ??> bugattideclan win/dxdiag
#626 [11:44] <Absol> bugattideclan: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#627 [11:46] * kiolaczeq [webchat@host-n1-99-134.telpol.net.pl] has joined #minecrafthelp
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#629 [11:48] <bugattideclan> you want my dxdiag log?
#630 [11:49] <webrosc> yes, but looking at the log it says you have drivers which could be updated, atleast my computer is on a slightly newer driver than yours
#631 [11:49] <webrosc> came out on 1st
#632 [11:49] <bugattideclan> yeah i had it but i was having problems with it and minecraft so cube told me to rollback a few drivers
#633 [11:50] <webrosc> ah fair enough
#634 [11:50] <bugattideclan> that was nvidia video drivers
#635 [11:50] <bugattideclan> https://paste.ubuntu.com/p/VYc2KKqJw4/
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#640 [12:05] <Paige> I deleted minecraft and all of my .minecraft folders and can no longer play minecraft 1.13, I open the launcher and hit play but it does not go all the way through. It opens up the Mojang screen and sits there.
#641 [12:20] * Dragonoid [webchat@p5DE75943.dip0.t-ipconnect.de] has joined #minecrafthelp
#642 [12:20] <Dragonoid> hello
#643 [12:23] <Dragonoid> My English is not very good but I have a question about Mincraft Xbox One, I have built on the Internet Redstone mechanisms that worked on the Xbox 360 and on the PC but as soon as I rebuild the on he Xbox One the machine does not work and now I wanted to En what is the reason for this, although both editions are equally current. I hope you can hel
#644 [12:23] <Dragonoid> p me I'm sorry I can't write English so well
#645 [12:25] <webrosc> Dragonoid, you would be best asking here https://www.minecraftforum.net/forums/minecraft/redstone-commands-and-mechanisms as this chat is for fixing broken minecraft on PC not how to play
#646 [12:26] * DrDoomNado [webchat@35.20.208.121] has quit. (Quit: webchat.esper.net)
#647 [12:29] <Dragonoid> I was told that I have to contact you here because of my Xbox One minecraft please help me I have built everything as it has been described and everything I have correctly earned figure so where is the error
#648 [12:35] <Dragonoid> Can you help me
#649 [13:02] <Paige> I deleted minecraft and all of my .minecraft folders and can no longer play minecraft 1.13, I open the launcher and hit play but it does not go all the way through. It opens up the Mojang screen and sits there.
#650 [13:03] <Odysseius> Paige, Disable the Discord In-Game Overlay.
#651 [13:04] <Paige> do i do this in discord or in minecraft?
#652 [13:05] <Odysseius> Paige, Discord
#653 [13:06] <Paige> It's still not responding, should I restart my computer?
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#659 [13:19] * xicosbd [webchat@190.pool90-69-0.dynamic.orange.es] has joined #minecrafthelp
#660 [13:19] <xicosbd> hello
#661 [13:19] <Odysseius> xicosbd, Hello
#662 [13:19] <xicosbd> when i open my minecraft launcher it crash
#663 [13:19] <xicosbd> sorry for my english
#664 [13:19] <xicosbd> its on 1.13 version
#665 [13:19] <Odysseius> xicosbd, Does it give you any kind of crash message?
#666 [13:19] <xicosbd> and i can not play it
#667 [13:19] <xicosbd> yes wait
#668 [13:20] <xicosbd> The game crashed whilst initializing game
#669 [13:20] <xicosbd> this
#670 [13:20] <xicosbd> The game crashed whilst initializing game
#671 [13:20] <xicosbd> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#672 [13:20] <xicosbd> and this
#673 [13:20] <Odysseius> ??> xicosbd win/dxdiag
#674 [13:20] <xicosbd> and i played for years
#675 [13:21] <Absol> xicosbd: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#676 [13:21] <xicosbd> but this version its impossible
#677 [13:22] <xicosbd> thx guys
#678 [13:22] <xicosbd> i.ll try it
#679 [13:23] <Paige> hello, I tried restarting my computer from after turning off discord overlay. Minecraft still does not respond.
#680 [13:25] <xicosbd> i dont understand
#681 [13:25] <Odysseius> ??> Paige tools/hjt
#682 [13:25] <Absol> Paige: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#683 [13:25] <Absol> Paige: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#684 [13:25] <Odysseius> xicosbd, Follow the instructions Absol gave you please.
#685 [13:26] <Odysseius> ??> xicosbd scold/pm
#686 [13:26] <Absol> xicosbd: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#687 [13:26] <xicosbd> https://paste.ubuntu.com/p/PFKYhYTHJY/
#688 [13:26] <xicosbd> what i do with this??
#689 [13:26] <xicosbd> i dont know
#690 [13:27] <Odysseius> xicosbd, You give it to me.
#691 [13:27] * IAMMISTERY [webchat@212.108.144.33] has joined #minecrafthelp
#692 [13:27] <IAMMISTERY> guys
#693 [13:27] <xicosbd> i dont understand you
#694 [13:27] <IAMMISTERY> my minecraft keeps crashing
#695 [13:27] <IAMMISTERY> when i try to start it
#696 [13:27] <xicosbd> my minecraft too
#697 [13:28] <IAMMISTERY> how can i fix it
#698 [13:28] <xicosbd> and not understand the solution
#699 [13:28] <IAMMISTERY> i cannot play the game man
#700 [13:28] <IAMMISTERY> it crashes
#701 [13:28] <IAMMISTERY> when i start it
#702 [13:28] <Odysseius> xicosbd, Please wait.
#703 [13:28] <xicosbd> me too
#704 [13:28] <xicosbd> ok
#705 [13:28] <Odysseius> IAMMISTERY, Does it give you any kind of error message?
#706 [13:28] <Paige> take your time with a response, but here's the link https://paste.ubuntu.com/p/v84qrmGV66/
#707 [13:28] <xicosbd> and y played for years in minecraft
#708 [13:28] <IAMMISTERY> ye it does
#709 [13:29] <IAMMISTERY> it says sorry for the inconvinience
#710 [13:29] <IAMMISTERY> and shuts down
#711 [13:29] <Odysseius> ??> IAMMISTERY launcher/log
#712 [13:29] <Absol> IAMMISTERY: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#713 [13:29] <Odysseius> IAMMISTERY, Please copy the log after the game has crashed.
#714 [13:30] <xicosbd> bad solution
#715 [13:30] <xicosbd> its not work
#716 [13:30] <xicosbd> :(
#717 [13:31] <IAMMISTERY> it said 1 warning
#718 [13:31] <IAMMISTERY> and 1 fatal
#719 [13:31] <Odysseius> xicosbd, I haven't given any instructions to you yet.
#720 [13:31] <IAMMISTERY> which one do you guys want me to paste
#721 [13:31] <Odysseius> IAMMISTERY, Please copy the whole log, like the instructions tell you.
#722 [13:31] <xicosbd> ah ok i wait for it
#723 [13:31] <xicosbd> thx
#724 [13:32] <Odysseius> xicosbd, Download and Install this driver: http://www.nvidia.co.uk/Download/driverResults.aspx/136721/en-uk
#725 [13:32] <Odysseius> ??> Paige tools/hjt
#726 [13:32] <Absol> Paige: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#727 [13:32] <Absol> Paige: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#728 [13:32] <xicosbd> hh great
#729 [13:32] <xicosbd> espero que vaya
#730 [13:33] <xicosbd> sorry ejejejej thx
#731 [13:33] <Odysseius> xicosbd, English please.
#732 [13:34] <xicosbd> yes yes sorry
#733 [13:34] <IAMMISTERY> heres the link
#734 [13:34] <IAMMISTERY> https://paste.ubuntu.com/p/npZ3DWFDtP/
#735 [13:34] <IAMMISTERY> check it
#736 [13:35] <Paige> Here's the ;ink, take your time with a response https://paste.ubuntu.com/p/kMb7zKqwtj/
#737 [13:36] <Odysseius> IAMMISTERY, Please follow the instructions on this page: http://hopper.minecraft.net/help/exit-code/code-1073741819/
#738 [13:36] <Odysseius> Paige, And I gave you the wrong instructions, my bad. Sorry for the unnecessary wait.
#739 [13:37] <Odysseius> ??> Paige av/adwcleaner
#740 [13:37] <Absol> Paige: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#741 [13:37] <Absol> Paige: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#742 [13:38] <Paige> thank you and it's no problem
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#744 [13:39] <IAMMISTERY> where can i safely uninstall java without damaging the game files
#745 [13:39] <IAMMISTERY> because java is in my minecraft folder
#746 [13:40] * xicosbd [webchat@190.pool90-69-0.dynamic.orange.es] has quit. (Quit: webchat.esper.net)
#747 [13:42] <IAMMISTERY> in downloading the new version right now ill let you guys know if anything goes bad
#748 [13:45] * Paige [webchat@76.210.184.66] has joined #minecrafthelp
#749 [13:45] <Paige> hello, im back from cleaning and restarting my computer
#750 [13:45] <Odysseius> Paige, What's the verdict?
#751 [13:46] <IAMMISTERY> ody
#752 [13:46] <IAMMISTERY> i tried starting it with the new version that the guide told me to
#753 [13:46] * Lucid [webchat@ip-173-153-242-14.ekrgmd.spcsdns.net] has joined #minecrafthelp
#754 [13:46] <Paige> Sorry, I'll go start my minecraft again
#755 [13:46] <IAMMISTERY> but it gave a crash again
#756 [13:46] <Odysseius> ??> IAMMISTERY win/dxdiag
#757 [13:46] <Absol> IAMMISTERY: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#758 [13:46] <Lucid> hi i need some help with something
#759 [13:47] <Odysseius> Lucid, Yes?
#760 [13:48] * hola [webchat@static-ip-adsl-190.186.185.30.cotas.com.bo] has joined #minecrafthelp
#761 [13:48] <Paige> thank you, it worked <3
#762 [13:49] <IAMMISTERY> https://paste.ubuntu.com/p/mRHsvh8k9Z/
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#764 [13:49] <IAMMISTERY> absol heres my system i think
#765 [13:49] * Lucid [webchat@ip-173-153-242-14.ekrgmd.spcsdns.net] has quit. (Client Quit)
#766 [13:49] <hola> abla esplañol
#767 [13:50] <hola> español
#768 [13:50] <Odysseius> hola, We can only assist in English.
#769 [13:50] <Odysseius> ??> hola lang/es
#770 [13:50] <Absol> hola: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#771 [13:50] <IAMMISTERY> absol did you check my link
#772 [13:50] <Odysseius> IAMMISTERY, Absol is a bot. I am checking the log right now.
#773 [13:51] * hola [webchat@static-ip-adsl-190.186.185.30.cotas.com.bo] has quit. (Client Quit)
#774 [13:51] <IAMMISTERY> okay
#775 [13:51] <Odysseius> IAMMISTERY, Download and Install this driver: http://www.nvidia.co.uk/Download/driverResults.aspx/136757/en-uk
#776 [13:54] <IAMMISTERY> well guys thanks for all the help but i don't want to take the risk of losing all of my pc files for a game ill just reinstall it
#777 [13:54] <webrosc> prob need to set nvidia card to run with java too
#778 [13:54] <IAMMISTERY> but the thing is
#779 [13:54] <IAMMISTERY> it sometimes work sometimes doesnt
#780 [13:55] <Odysseius> IAMMISTERY, Your current driver is from 2017.
#781 [13:55] <webrosc> you only need to update drivers, it shouldn't do anything to effect anything else
#782 [13:55] <Odysseius> IAMMISTERY, That could potentially be dangerous in itself.
#783 [13:55] <Odysseius> IAMMISTERY, Nevertheless, a simple driver update does not cause any kind of harm.
#784 [13:55] <IAMMISTERY> i'll just install the driver
#785 [13:55] <IAMMISTERY> and that's it?
#786 [13:56] <webrosc> pretty much yes
#787 [13:56] <IAMMISTERY> cant i just update it from the settings tho
#788 [13:56] <Odysseius> IAMMISTERY, Hopefully it will fix the problem. Even if it doesn't, it will only improve how well other games work.
#789 [13:56] * Cappy [webchat@71-80-227-222.dhcp.mghl.ca.charter.com] has joined #minecrafthelp
#790 [13:56] <IAMMISTERY> okay let me see
#791 [13:56] <Cappy> Hello! Can anyone help me with a certain account issue?
#792 [13:57] <Cappy> .
#793 [13:57] <webrosc> Cappy, depends, whats the issue?
#794 [13:57] <Cappy> You know the account questions? The three questions?
#795 [13:57] <Cappy> Kinda forgot those, made them a long time ago and my email is old as well... so
#796 [13:57] <webrosc> if you don't know them, you will have to contact Mojang to get back into your account
#797 [13:58] <Cappy> How would I go about doing that?
#798 [13:58] <Odysseius> Cappy, Refer to this help page: https://help.mojang.com/customer/portal/articles/2598286
#799 [13:58] <Odysseius> Cappy, If you need to contact Mojang, Absol will give you all the info you need in a moment.
#800 [13:58] <Odysseius> Cappy, Make sure you have your transaction ID ready.
#801 [13:58] <Odysseius> ??> Cappy account/trans-id
#802 [13:58] <Absol> Cappy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#803 [13:58] <Odysseius> ??> Cappy account/send-email
#804 [13:58] <Absol> Cappy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#805 [13:58] <Absol> Cappy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#806 [13:59] <IAMMISTERY> im updating my driver from the device manager
#807 [13:59] <IAMMISTERY> wouldn't it do the same thing?
#808 [13:59] <webrosc> IAMMISTERY, that won't work, update them via the link you were given
#809 [14:00] <webrosc> device manager updates via microsofts basic files, which won't do the job
#810 [14:00] <Odysseius> IAMMISTERY, No, because Windows usually is really bad at detecting driver updates, which causes issues like the one you are having.
#811 [14:00] <webrosc> you need nVidia drivers
#812 [14:00] <IAMMISTERY> okay let me install it
#813 [14:01] <IAMMISTERY> when i install it what do i do
#814 [14:02] <webrosc> reboot computer when told when its complete, then try minecraft
#815 [14:02] <IAMMISTERY> okay let me see
#816 [14:04] <Cappy> Does anyone know how I can just get ahold of Mojang strictly? Something through customer service chat?
#817 [14:04] <urielsalis> Cappy, there is no chat
#818 [14:04] <urielsalis> Cappy, only email
#819 [14:04] * IAMMISTERY [webchat@212.108.144.33] has joined #minecrafthelp
#820 [14:05] <Odysseius> Cappy, The info we gave you is to get ahold of Mojang strictly.
#821 [14:05] <Cappy> Alright, thanks just checking if there was any other way
#822 [14:11] * Ham [webchat@c-24-2-155-81.hsd1.vt.comcast.net] has joined #minecrafthelp
#823 [14:11] <Ham> Hi, I am getting an error message "IOException: An existing connection was forcibly closed by the remote host"
#824 [14:13] <Odysseius> Ham, When does this error occur exactly?
#825 [14:15] <Ham> When I join a server
#826 [14:15] <Ham> Shortly after
#827 [14:15] <webrosc> one server, or all servers
#828 [14:15] <Odysseius> Ham, Any server, or just one specific one?
#829 [14:15] <Ham> Local and multiplayer ones
#830 [14:17] <Odysseius> Ham, What do you mean by "Local"?
#831 [14:17] <Ham> A local host server
#832 [14:18] <Ham> Never mind, I fixed it
#833 [14:18] * Ham [webchat@c-24-2-155-81.hsd1.vt.comcast.net] has quit. (Quit: webchat.esper.net)
#834 [14:18] * webrosc shrugs
#834 [14:19] * Zinky_ [webchat@ip98-160-100-180.ok.ok.cox.net] has joined #minecrafthelp
#835 [14:21] <Zinky_> My game crashes on load up, said it was having trouble loading lava chunks, something along the lines of that.
#836 [14:21] <Zinky_> It was working perfectly fine yesterday.
#837 [14:22] <Odysseius> ??> Zinky_ launcher/log
#838 [14:22] <Absol> Zinky_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#839 [14:22] <Odysseius> Zinky_, Please copy the log after the game has crashed.
#840 [14:22] <Zinky_> ok.
#841 [14:44] <bugattideclan> can someone look at a crash report for me?
#842 [14:47] * EMAN000 [webchat@cpc109011-salf6-2-0-cust764.10-2.cable.virginm.net] has joined #minecrafthelp
#843 [14:47] <EMAN000> Hello?
#844 [14:47] <EMAN000> I need help
#845 [14:48] <EMAN000> i cant migrate my account as i have forgot my original email adress
#846 [14:49] <Odysseius> bugattideclan, I think we all tried our best to help you, my best guess is that it may be an issue with the hardware
#847 [14:49] <Odysseius> EMAN000, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#848 [14:49] <Odysseius> ??> EMAN000 account/trans-id
#849 [14:49] <Absol> EMAN000: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#850 [14:49] <Odysseius> ??> EMAN000 account/send-email
#851 [14:49] <Absol> EMAN000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#852 [14:49] <Absol> EMAN000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#853 [14:49] <bugattideclan> see this time it played for a while. I just dont understand why it works fine with other games
#854 [14:50] <EMAN000> i have tried that
#855 [14:50] <Odysseius> EMAN000, Wait for them to answer please.
#856 [14:50] <EMAN000> ive got all of my relevant information except the email address
#857 [14:50] <Odysseius> bugattideclan, My best simplified guess is that the part in your GPU that deals with the engine Minecraft runs on has some tiny issue.
#858 [14:50] <bugattideclan> maybe. Im talking to nvidia now
#859 [14:51] <EMAN000> is there a number i can call?
#860 [14:51] <EMAN000> i havent got the payment ID
#861 [14:51] <Odysseius> EMAN000, There is not.
#862 [14:51] <EMAN000> ???
#863 [14:52] <Odysseius> EMAN000, If they already answered you, and they were unable to help you because you weren't able to verify that you are the owner of the account, there is nothing else you can do.
#864 [14:53] <EMAN000> im not the owner of the account
#865 [14:53] <Odysseius> EMAN000, Well
#866 [14:53] <Odysseius> EMAN000, There you go then.
#867 [14:53] * webrosc facepalms
#867 [14:53] <EMAN000> what is this place
#868 [14:53] <EMAN000> im feeling judged right now
#869 [14:53] <Odysseius> EMAN000, This is Minecraft Tech Support.
#870 [14:53] <webrosc> well your trying to gain access to an account you don't own
#871 [14:54] <EMAN000> its my cousins
#872 [14:54] <webrosc> then get your cousin to contact Mojang
#873 [14:54] <Odysseius> EMAN000, I am sorry if you are feeling that you are being judged, it was not my intention.
#874 [14:54] <Odysseius> EMAN000, Please note that account sharing is an EULA violation.
#875 [14:54] <EMAN000> He left me his account in his will
#876 [14:55] <Odysseius> That may be a legal gray area.
#877 [14:55] <bugattideclan> he seems very generous
#878 [14:55] <EMAN000> thanks for all your help fellas ill try contacting minecraft directly
#879 [14:55] <EMAN000> :)
#880 [14:56] <Odysseius> EMAN000, I'm sorry to hear of his passing, but that does not change the fact that you need a transaction ID to receive account support.
#881 [14:56] <Odysseius> EMAN000, I'm sorry to hear of his passing, but that does not change the fact that you need a transaction ID to receive account support.
#882 [14:56] * EMAN000 [webchat@cpc109011-salf6-2-0-cust764.10-2.cable.virginm.net] has left #minecrafthelp
#883 [14:57] <bugattideclan> now guys, i may have my dumb moments. But that, like, im not sure how i feel about that? His cousin left his minecraft account in his will?? im sure there was more important things than a minecraft account? i may be wrong
#884 [14:59] <urielsalis> bugattideclan, probably counts as transfering ownership, that is also not allowed by the EULA
#885 [14:59] <bugattideclan> would the new GPDA laws affect this aswell?
#886 [15:00] <urielsalis> bugattideclan, GPDR affects data collection only
#887 [15:00] <Odysseius> no, no effect
#888 [15:00] <bugattideclan> would online accounts not cont as data?
#889 [15:00] <Odysseius> I just had a quick look at the EULA
#890 [15:00] <webrosc> gdpr is about how a company holds/uses your data
#891 [15:00] <bugattideclan> such as cookies
#892 [15:01] <Odysseius> clearly states that buying Minecraft gives you the license to install it yourself, and only yourself
#893 [15:01] <bugattideclan> or bank account details by banks
#894 [15:01] <bugattideclan> yeah but does it mention anything about the handing over of ownership due to death?
#895 [15:01] <urielsalis> it doesnt
#896 [15:02] <bugattideclan> gray area
#897 [15:02] <webrosc> thats down to the 2 parties to sort out
#898 [15:02] <Odysseius> "This permission is personal to you, so you are not allowed to distribute the Game (or any part of it) to anyone else."
#899 [15:02] <Odysseius> I find that pretty clear
#900 [15:02] <bugattideclan> then surely a will would be acceptable?
#901 [15:02] <bugattideclan> so if you cease to exist, so does the account?
#902 [15:02] <Odysseius> that would be my interpretation
#903 [15:03] <Odysseius> but I am not a lawyer
#904 [15:03] <urielsalis> Its not your account technically
#905 [15:03] <bugattideclan> like if you ahve a heart attack whilst playing minecraft, do you get a pop up like "Unlucky your dead. say goodbye to your account. enjoy hell"
#906 [15:03] <urielsalis> The account are the credentials needed to verify its you, as you and you only get a license to play the game
#907 [15:03] <urielsalis> and cant transfer that license to anyone
#908 [15:04] <webrosc> as far as i know accounts terminate or return to the companies ownership on death, depends on how the company involved deals with it
#909 [15:04] <Odysseius> I mean, Mojang doesn't delete account based on your state of living
#910 [15:04] <webrosc> but not being of legal background i wouldn't know fully
#911 [15:04] <bugattideclan> but they dont know if youve popped your cloggs
#912 [15:04] <urielsalis> And they dont need to
#913 [15:04] <bugattideclan> unless they have a team of dedicated psychics
#914 [15:05] <Odysseius> it's just to protect them legally
#915 [15:05] <urielsalis> You have a license, and a way to prove that you own that license
#916 [15:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#917 [15:05] <webrosc> ok, i should've said, account is left and doesn't get used as no one has access
#918 [15:05] <urielsalis> if you lose that way to prove its you, you need to recover it with the proof you bought that license
#919 [15:05] <urielsalis> you dont have that and cant answer extra questions about it, though luch
#920 [15:05] <Odysseius> While illegal, people give accounts away all the time, causing us a lot of problems
#921 [15:05] <webrosc> if only there was a way to gift an account to someone rather than giving someone your account
#922 [15:06] <urielsalis> Else people can just say they got a account willed to them and get access to other people accounts
#923 [15:06] <bugattideclan> guys we are missing the point
#924 [15:06] <bugattideclan> who the hell would leave a minecraft account in their will?
#925 [15:06] <Lord_Ralex> This discussion is pointless.
#926 [15:06] <Lord_Ralex> Let's drop it.
#927 [15:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#928 [15:09] * thelounge1 [webchat@185.78.129.213] has joined #minecrafthelp
#929 [15:10] <bugattideclan> anyway yeah this issue im having is bs. its so weird
#930 [15:10] <thelounge1> hey cant log into my account cant remember email i used
#931 [15:10] * thelounge1 is now known as Sparkz
#932 [15:10] <Odysseius> bugattideclan, Language please.
#933 [15:10] <bugattideclan> sorry im irish
#934 [15:10] <Sparkz> hey cant log into my account cant remember email i used
#935 [15:10] <Odysseius> TheSilentLink, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#936 [15:10] <Odysseius> sorry
#937 [15:11] <Odysseius> Sparkz, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#938 [15:11] <Odysseius> ??> Sparkz account/trans-id
#939 [15:11] <Absol> Sparkz: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#940 [15:11] <Odysseius> ??> Sparkz account/send-email
#941 [15:11] <Absol> Sparkz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#942 [15:11] <Absol> Sparkz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#943 [15:16] <Sparkz> i deleted the email that my mojang account was created from
#944 [15:17] <Sparkz> what can i do
#945 [15:17] <Odysseius> Sparkz, Absol just gave you all the instructions you need.
#946 [15:18] <Sparkz> do i have to dm him?
#947 [15:19] <webrosc> Sparkz, read what Absol said
#948 [15:20] <Sparkz> i deleted my email with my mojang account what can i do that before absol texted me
#949 [15:23] * Cappy [webchat@71-80-227-222.dhcp.mghl.ca.charter.com] has quit. (Quit: webchat.esper.net)
#950 [15:24] <webrosc> contact Mojang as you were told, they will help you
#951 [15:24] <Odysseius> Sparkz, Absol will once again give you the information on how to contact Mojang.
#952 [15:24] <Odysseius> ??> Sparkz account/send-email
#953 [15:24] <Absol> Sparkz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#954 [15:24] <Absol> Sparkz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#955 [15:25] <Odysseius> Sparkz, ^
#956 [15:25] <Sparkz> thanks
#957 [15:32] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#958 [16:01] * Webchat_25649 [webchat@pool-100-15-240-95.washdc.fios.verizon.net] has joined #minecrafthelp
#959 [16:04] <Webchat_25649> Hey i registered my minecraft account with a verizon.net email address that got deleted. I cant recover my transaction ID because its in the deleted email. Is there anything I can do? I tried changing my minecraft account to a mojang account but it said my security questions were wrong and it won't let me try again. Is there anything short of pa
#960 [16:04] <Webchat_25649> ying for a new account I can do to play minecraft with my friends right now?
#961 [16:04] <Webchat_25649> I already emailed support
#962 [16:05] <Odysseius> Webchat_25649, Wait for them to answer please.
#963 [16:21] * Cameron [webchat@d64-180-17-229.bchsia.telus.net] has joined #minecrafthelp
#964 [16:24] <Cameron> Hi, I need to retrieve my Transaction ID from skrill but they won't give it to me because I am not emailing from the email Minecraft was originally bought from. However, the email I had bought Minecraft with has been terminated. I told them this in the email but they said I need to use the lost email. Is there anything I can do?
#965 [16:24] <Odysseius> Cameron, I don't think so, no.
#966 [16:25] <Odysseius> Cameron, Mojang only accepts the transaction ID as proof of purchase.
#967 [16:25] <Cameron> Oh dang
#968 [16:37] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has quit. (Quit: webchat.esper.net)
#969 [16:41] * __NULL__ [webchat@mta-162-154-56-205.neo.rr.com] has joined #minecrafthelp
#970 [16:42] <__NULL__> help
#971 [16:42] <Odysseius> __NULL__, What with?
#972 [16:42] <__NULL__> my skins folder is gona and none of my skins show up
#973 [16:42] <__NULL__> gone
#974 [16:43] <Odysseius> __NULL__, What does it say when you open this website? http://skins.minecraft.net/
#975 [16:43] <__NULL__> 200 ok
#976 [16:43] <Odysseius> __NULL__, And it happens in both Singleplayer and Multiplayer?
#977 [16:43] <__NULL__> yes
#978 [16:43] <Odysseius> __NULL__, What is your Minecraft username?
#979 [16:43] <__NULL__> __NULL__
#980 [16:43] <__NULL__> lol
#981 [16:44] <Odysseius> __NULL__, And I assume it started happening when you changed your name?
#982 [16:44] <__NULL__> no
#983 [16:44] <Odysseius> __NULL__, So it started before with your old name?
#984 [16:44] <__NULL__> no after
#985 [16:45] <__NULL__> I changed it
#986 [16:45] <Odysseius> __NULL__, Curious. I'll need to do some testing, for now, please be aware that this may be a bug.
#987 [16:45] <__NULL__> yeah
#988 [16:51] <__NULL__> so...
#989 [16:53] <Odysseius> __NULL__, I'll have to do some testing myself, it may be related to your Username
#990 [16:53] <__NULL__> so I might have to change it?
#991 [16:53] <Odysseius> __NULL__, If it keeps causing issues with skins, yes.
#992 [16:54] <webrosc> you are seeing everyone elses skin?
#993 [16:54] <__NULL__> nope
#994 [16:54] <__NULL__> none
#995 [16:54] <__NULL__> on premium or cracked servers
#996 [16:55] <webrosc> why are you using cracked servers?
#997 [16:55] <__NULL__> bored
#998 [16:55] <Odysseius> __NULL__, You shouldn't ever be on cracked servers anyway, but that's not the point.
#999 [16:55] <webrosc> what launcher are you using?
#1000 [16:55] <__NULL__> the one off minecraft.net
#1001 [16:56] <__NULL__> why?
#1002 [16:56] <Odysseius> __NULL__, Some third party launchers have issues with skins.
#1003 [16:56] <__NULL__> no its the one of minecraft.net
#1004 [16:57] <__NULL__> I hate third party launchers
#1005 [16:59] <__NULL__> but yeah
#1006 [17:02] <__NULL__> how long will this take Odysseius
#1007 [17:02] <Odysseius> __NULL__, It may be a different issue.
#1008 [17:02] <Odysseius> ??> __NULL__ win/reinst
#1009 [17:02] <Absol> __NULL__: You may need to reinstall the locally installed files that Minecraft puts into place.
#1010 [17:02] <Absol> __NULL__: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#1011 [17:03] <__NULL__> I tried that
#1012 [17:03] <__NULL__> like 12 times
#1013 [17:03] <__NULL__> like I'm not joking
#1014 [17:03] <Odysseius> ??> __NULL__ launcher/log-txt
#1015 [17:03] <Absol> __NULL__: We need to see your full launcher log, which is created in the game directory.
#1016 [17:03] <Absol> __NULL__: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#1017 [17:03] <__NULL__> kk
#1018 [17:03] <Odysseius> __NULL__, Please copy the log after you joined a server.
#1019 [17:04] <__NULL__> ok
#1020 [17:04] <__NULL__> lemme join one so it adds it
#1021 [17:04] <__NULL__> btw forgot to mention no verions will lauch without freezing
#1022 [17:05] <__NULL__> that's kinda why I came here
#1023 [17:05] <Odysseius> __NULL__, Disable the Discord In-Game Overlay.
#1024 [17:06] <__NULL__> ok how?
#1025 [17:07] <Odysseius> __NULL__, Check your Discord settings.
#1026 [17:07] <__NULL__> I see
#1027 [17:07] <__NULL__> ok
#1028 [17:08] <__NULL__> ok I got the log
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#1031 [17:14] * Xogium [~Xogium@Xogium-2-pt.tunnel.tserv1.mci3.ipv6.he.net] has joined #minecrafthelp
#1032 [17:14] <__NULL__> https://paste.ubuntu.com/p/RyHGsxgZ5f/plain/
#1033 [17:14] <__NULL__> there
#1034 [17:15] <Odysseius> __NULL__, Does it also happen on 1.13?
#1035 [17:15] <__NULL__> on all versions
#1036 [17:20] <__NULL__> this is frustrating
#1037 [17:21] <Odysseius> __NULL__, Please show me a log after trying to connect to mctest.ae97.net.
#1038 [17:25] <__NULL__> that a server
#1039 [17:25] <Odysseius> __NULL__, Yes.
#1040 [17:25] <__NULL__> it says unknown host
#1041 [17:26] <__NULL__> I have to get on 1.13
#1042 [17:26] <Odysseius> __NULL__, Yes.
#1043 [17:26] <__NULL__> i don't like the update tbh
#1044 [17:27] <__NULL__> ENCRYOTING?
#1045 [17:27] <__NULL__> sorry caps
#1046 [17:29] <__NULL__> https://paste.ubuntu.com/p/fBw6TVPr7n/
#1047 [17:29] <__NULL__> there
#1048 [17:33] <__NULL__> Odysseius so?
#1049 [17:34] <webrosc> server is mctest.ae97.net not mctest.ae97.net.
#1050 [17:34] <webrosc> no . on end
#1051 [17:34] <__NULL__> i figured it out
#1052 [17:46] <__NULL__> was i forgotten abot
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#1054 [17:48] <__NULL__> hello?
#1055 [17:50] <__NULL__> ok then ill go
#1056 [17:54] <__NULL__> wait
#1057 [17:54] <__NULL__> ohh
#1058 [17:55] <__NULL__> wait the log didn't show up tho
#1059 [17:56] <__NULL__> Odysseius
#1060 [17:56] <__NULL__> Odysseius
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#1063 [18:02] <thelounge11> help
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#1069 [18:15] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#1070 [18:15] <bugattideclan> Odysseius its working a bit better. i threw 5GB at it and lowered settings and what not. It worked for maybe an hour. Then crashed. Then half an hour then crashed
#1071 [18:16] <CubeTheThird> still trying to get it going eh?
#1072 [18:16] <bugattideclan> ah cube hows things
#1073 [18:16] <CubeTheThird> meh
#1074 [18:17] * nick [webchat@c-24-5-15-76.hsd1.ca.comcast.net] has joined #minecrafthelp
#1075 [18:17] <bugattideclan> yeah. Changed a few things in nvidia control panel. Put my driver back to the recent one. Lowered settings and that. It worked real good for a while. Just crashed again. Now i am running a pretty demanding texture pack. X512 BDCraft worked for ages then crashed
#1076 [18:17] <bugattideclan> nearly there haha
#1077 [18:17] <nick> hi
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#1079 [18:19] <CubeTheThird> 10 seconds.... why....
#1080 [18:19] <bugattideclan> why what?
#1081 [18:20] * Frisk [~piotrex43@79.163.224.221.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#1082 [18:20] <CubeTheThird> that person joined, said hi, then left 10 seconds later
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#1084 [18:21] <bugattideclan> oh. Even better we had someone join earlier, wanting a password as his cousin left his mojang account to him in his will.....
#1085 [18:23] <CubeTheThird> hahaha
#1086 [18:23] <CubeTheThird> should add that one to the books :p
#1087 [18:23] <bugattideclan> nothing quite says goodbye i love you, than a minecraft account
#1088 [18:25] <bugattideclan> so cube can i ruin your night a second night in a row and have you look at a crash log for me? i can send you just the warnings if that makes your life any easier? if you want me to go away ill totally understand hahahaha
#1089 [18:26] <CubeTheThird> I'll look at a new one sure
#1090 [18:26] <CubeTheThird> hmm... got 222 updates pending. I'll have to reboot once I've installed those
#1091 [18:27] <bugattideclan> jesus xD. Can you link me the paste thing?
#1092 [18:27] <bugattideclan> and do u want just the warnings?
#1093 [18:27] <CubeTheThird> bugattideclan, https://paste.ubuntu.com
#1094 [18:27] <CubeTheThird> bugattideclan, meh. I've been over 400 updates to install. On Linux, it usually takes me a few minutes
#1095 [18:28] <bugattideclan> https://paste.ubuntu.com/p/MyyPFJt2Rv/
#1096 [18:28] <bugattideclan> you use linux?
#1097 [18:28] <CubeTheThird> yessums
#1098 [18:28] <CubeTheThird> hmm I'm not seeing any errors there
#1099 [18:29] <bugattideclan> thats the warnings. Everything else was just info
#1100 [18:29] <bugattideclan> this is so god damn weird
#1101 [18:29] <CubeTheThird> bugattideclan, wait so it doesn't give you anything else useful? Can you send me the full log?
#1102 [18:30] <bugattideclan> well i could but i just deleted it haha. Ill load up again. It will crash so bear with me xD
#1103 [18:30] <CubeTheThird> lol no worries
#1104 [18:31] * aleksander [webchat@ti0021a400-1443.bb.online.no] has joined #minecrafthelp
#1105 [18:31] <aleksander> hey
#1106 [18:31] <CubeTheThird> hello aleksander
#1107 [18:31] <aleksander> hai
#1108 [18:31] <aleksander> im trying to get into my old acc
#1109 [18:31] <CubeTheThird> aleksander, did you need something?
#1110 [18:31] <CubeTheThird> aleksander, are you having issues logging in?
#1111 [18:32] <aleksander> yes
#1112 [18:32] <bugattideclan> https://paste.ubuntu.com/p/GhVGR64s66/
#1113 [18:32] <bugattideclan> im not seeing anything strange in the log
#1114 [18:32] <CubeTheThird> bugattideclan, aaand updates installed. Gonna reboot soon
#1115 [18:33] <bugattideclan> could it be the way its crashing, the log isnt picking it up
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#1117 [18:33] <bugattideclan> oh god enjoy haha
#1118 [18:33] <CubeTheThird> bugattideclan, huh nothing unusual there for sure
#1119 [18:33] <bugattideclan> the screen freezes, then goes black. Sometimes the audio keeps playing. Must be the GPU
#1120 [18:34] <CubeTheThird> hmm
#1121 [18:34] <CubeTheThird> alright I'm gonna reboot (hopefully will be quick)
#1122 [18:53] * Cosey [webchat@cpe-24-164-67-168.cinci.res.rr.com] has joined #minecrafthelp
#1123 [18:54] <Cosey> I have bought the game but it will not allow me to play anything but the demo
#1124 [18:56] <Cosey> Hello?
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#1128 [20:11] <CinnaBun> Hey so my minecraft freezes on startup like the title screen loads and it just stops responding
#1129 [20:11] <CinnaBun> Any ideas?
#1130 [20:12] <CinnaBun> Hello?
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#1134 [20:18] <time> Hello! I'm having a bit of trouble with my game. I haven't been able to play the newest update. In addition, I can play 1.12 but not 1.12.2. When I try I get to the main menu screen. The top says not responding and despite how long I wait it doesn't stop. When I click it goes white and then crashes.
#1135 [20:34] * Mrmp5k [webchat@cpe-76-93-134-238.san.res.rr.com] has joined #minecrafthelp
#1136 [20:35] <Mrmp5k> I need help logging into my minecraft account
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#1138 [20:46] * gaving [webchat@67-8-123-155.res.bhn.net] has joined #minecrafthelp
#1139 [20:47] <gaving> I just downloaded minecraft to my laptop and everytime I try to load it it says not responding and i have to close it.
#1140 [20:50] <gaving> I also downloaded Java after trying to load it a few times thinking it was that but it still does not work.
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#1142 [21:01] * abrahamreynaga5 [webchat@190.232.180.12] has joined #minecrafthelp
#1143 [21:01] <abrahamreynaga5> hola
#1144 [21:03] <abrahamreynaga5> game problems
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#1147 [21:14] * Jeff [webchat@host20.global1.cust.sover.net] has joined #minecrafthelp
#1148 [21:14] <Jeff> I have a 1.12 jason error
#1149 [21:15] <Jeff> json
#1150 [21:15] <Jeff> json
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#1155 [22:25] <Dio> Hi I have my transaction receipt, but I do not remember my account password and my email, which was connected to a school, has been terminated. I have no way of recovering my account.
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#1157 [22:39] * X4SkinniestDuck [webchat@38.131.215.127] has joined #minecrafthelp
#1158 [22:40] <X4SkinniestDuck> Hey, I try to launch minecraft and it takes me to the title screen. But, when I try to launch a server, it says, "Not responding". I have tried waiting for this to respond overnight and I woke up in the same place. Please help.
#1159 [23:07] * zoomypuppy [webchat@pool-74-99-78-61.nrflva.fios.verizon.net] has joined #minecrafthelp
#1160 [23:08] <zoomypuppy> trying to play 1.13 but minecraft stops responding as soon as it opens, java is up to date, anything else i can check on? other versions work, just 1.13 thats the issue
#1161 [23:13] <yuken> X4SkinniestDuck, zoomypuppy - do either of you have Discord installed?
#1162 [23:13] <X4SkinniestDuck> yes i do
#1163 [23:14] <X4SkinniestDuck> and zoomy puppy i reinstalled java and nothing worked
#1164 [23:14] <yuken> Can you go into Discord, User Settings, Overlay
#1165 [23:14] <yuken> and disable the overlay then try Minecraft?
#1166 [23:14] <X4SkinniestDuck> yes i can
#1167 [23:14] <yuken> Do that then, and try it again :)
#1168 [23:15] <X4SkinniestDuck> trying now
#1169 [23:15] <zoomypuppy> yeah i found that on another site, it seems to be working now
#1170 [23:16] <zoomypuppy> thanks!
#1171 [23:16] <yuken> np. personally, discord overlay works on my setup, but it causes issues on most.
#1172 [23:16] <X4SkinniestDuck> i launched minecraft and now im just waiting for an application to come up, im going to try again
#1173 [23:20] * thelounge36 [webchat@cpc134258-whit5-2-0-cust262.know.cable.virginm.net] has joined #minecrafthelp
#1174 [23:22] <X4SkinniestDuck> ajva tm platform binary is not responding
#1175 [23:22] <X4SkinniestDuck> java*
#1176 [23:22] <yuken> After disabling the Discord overlay?
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#1178 [23:23] <X4SkinniestDuck> yes sir
#1179 [23:23] <yuken> ??> X4SkinniestDuck win/dxdiag
#1180 [23:23] <Absol> X4SkinniestDuck: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1181 [23:23] <X4SkinniestDuck> im on windows
#1182 [23:24] <thelounge36> I made a resource pack for minecraft 1.12 which was a mish-mash of other popular packs and its getting issues running in 1.13 torches, stained glass, and carpets do not load and instead display the purple and black error texture. are there any changes in the formats of resource packs now?
#1183 [23:24] <yuken> Follow those instructinos then, X4SkinniestDuck.
#1184 [23:24] <yuken> Those will let me know the specifications of your computer, to see if there is any new or old issue there.
#1185 [23:24] <yuken> thelounge36, there have been changes in 1.13, yeah. Other than that, I've got no clue.
#1186 [23:25] <yuken> I noticed it when I tried to run a 1.12 pack on 1.13, whereas even 1.7.10 packs run on 1.12 outside of missing textures for new items.
#1187 [23:25] <thelounge36> K, thanks
#1188 [23:28] <X4SkinniestDuck> i've put it onto the ubuntu paste website
#1189 [23:28] <yuken> Then paste that link here.
#1190 [23:28] <X4SkinniestDuck> https://paste.ubuntu.com/p/kh5jMMphMZ/
#1191 [23:28] <yuken> That looks good. Do you have any Razer software running?
#1192 [23:29] <X4SkinniestDuck> no i know nothing about razer
#1193 [23:30] <yuken> Mmkay then.
#1194 [23:30] <yuken> ??> X4SkinniestDuck tools/hjt
#1195 [23:30] <Absol> X4SkinniestDuck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#1196 [23:30] <Absol> X4SkinniestDuck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#1197 [23:32] <X4SkinniestDuck> https://paste.ubuntu.com/p/JwR5GM9mN5/
#1198 [23:32] <yuken> X4SkinniestDuck, you got some malware that can cause issues with Minecraft. You can either reinstall Windows entirely, or just install malwarebytes which should fix the issue:
#1199 [23:32] <yuken> ??> X4SkinniestDuck av/malwarebytes
#1200 [23:32] <Absol> X4SkinniestDuck: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#1201 [23:32] <Absol> X4SkinniestDuck: Download it here: https://www.malwarebytes.org/
#1202 [23:32] <Absol> X4SkinniestDuck: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#1203 [23:33] <yuken> After that, reboot, and try Minecraft again.
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#1206 [23:39] <X4SkinniestDuck> I just want you guys to know that you are insane and thank you guys so much for helping
#1207 [23:40] <X4SkinniestDuck> I couldn't find help for so long, it is amazing how you guys are here volunteering.
#1208 [23:40] * thelounge25 [webchat@177-45-59-185.user.ajato.com.br] has joined #minecrafthelp
#1209 [23:40] <yuken> X4SkinniestDuck, you're welcome. I mostly have some decent knowledge about computers, and then just
#1210 [23:41] <yuken> spout some typical problems off for the most part, unless you have a really odd issue.
#1211 [23:41] <X4SkinniestDuck> alright have a great time, I'll see you guys if i have anymore problems
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#1213 [23:42] <thelounge25> I'm having a problem, apparently someone has logged into my account and changed the password now I can not change it anymore
#1214 [23:43] <yuken> thelounge25, did you purchase this account yourself?
#1215 [23:44] <thelounge25> no
#1216 [23:44] <yuken> Who did?
#1217 [23:44] <thelounge25> do not know
#1218 [23:44] <yuken> Then we can't help you.
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