#1 [00:13] * Daniel8 [webchat@d-146-168-23-228.cpe.metrocast.net] has joined #minecrafthelp
#2 [00:13] <Daniel8> i need help
#3 [00:17] <yuken> with?
#4 [00:18] <Daniel8> i just mad account and see a error that says "An error prevented your request from being processed. please try again"
#5 [00:19] <Daniel8> i refresh the page and it still didn't work
#6 [00:19] <yuken> That has been an issue I've seen before, never fixed it. How long has this been happening?
#7 [00:19] <Daniel8> just now
#8 [00:20] <yuken> I'd wait a few hours and try again. if that's an issue, come back when others are online - personally, I have no clue about this issue.
#9 [00:20] <Daniel8> o ok
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#13 [01:30] <epicninja250> hello! need some help with installing minecraft.
#14 [01:30] <epicninja250> i was on this channel yesterday as well, and was told to uninstall mcaffee as it was apparently causing issues.
#15 [01:30] <epicninja250> however i am still unable to download minecraft and it is still giving me the "cannot download minecraft. try again later"
#16 [01:30] <epicninja250> ***unable to download minecraft
#17 [01:31] <epicninja250> i think it was Andrio that helped me yesterday... however the problem still is persisting...
#18 [01:31] <yuken> ??> epicninja250 tools/hjt
#19 [01:31] <Absol> epicninja250: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#20 [01:32] <Absol> epicninja250: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#21 [01:33] <epicninja250> done
#22 [01:33] <epicninja250> https://paste.ubuntu.com/p/XSRxvbJ97g/
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#28 [01:50] <epicninja250> anyone?
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#30 [02:31] * Nitemare [webchat@162-224-133-158.lightspeed.tukrga.sbcglobal.net] has joined #minecrafthelp
#31 [02:33] <Nitemare> I need help getting my game to launch
#32 [02:56] * V3ntricle [webchat@pool-100-34-149-241.phlapa.fios.verizon.net] has joined #minecrafthelp
#33 [02:56] <V3ntricle> I need help with shaders, every time I go into game my game crashes
#34 [02:57] <V3ntricle> Can anyone help me?
#35 [02:57] <V3ntricle> Can anyone help me?
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#38 [04:07] * themajesticboss [webchat@n112118183249.netvigator.com] has joined #minecrafthelp
#39 [04:08] <themajesticboss> The minecraft cannot load any 1.13 world including creation of new single player world and third party multiplayer servers
#40 [04:17] * themajesticboss [webchat@n112118183249.netvigator.com] has joined #minecrafthelp
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#43 [05:11] * Webchat_19314 [webchat@125.209.185.172] has joined #minecrafthelp
#44 [05:12] <Webchat_19314> hello
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#46 [06:01] * Crash [webchat@ti0040a400-1611.bb.online.no] has joined #minecrafthelp
#47 [06:05] <Crash> I have a problem where i only can connect to a few servers and the others I get the message io.netty.channel.abstractchannel$annotatedconnectexception connection timed out. I've tried everything there is to try with altering the firewall. ( and keep in mind this happens for every version of the game ) I've restarted my router, but nothing seems to
#48 [06:05] <Crash> work. All of this worked perfectly fine yesterday and I have not changed anything between today and yesterday. This os really annoying, so please help
#49 [06:08] <Crash> Any help?
#50 [06:19] <Crash> I have a problem where i only can connect to a few servers and the others I get the message io.netty.channel.abstractchannel$annotatedconnectexception connection timed out. I've tried everything there is to try with altering the firewall. ( and keep in mind this happens for every version of the game ) I've restarted my router, but nothing seems to
#51 [06:20] <Crash> work. All of this worked perfectly fine yesterday and I have not changed anything between today and yesterday. This os really annoying, so please help
#52 [06:20] <Crash> Sorry for spam but please help
#53 [06:20] <Crash> #minecrafthelp I have a problem where i only can connect to a few servers and the others I get the message io.netty.channel.abstractchannel$annotatedconnectexception connection timed out. I've tried everything there is to try with altering the firewall. ( and keep in mind this happens for every version of the game ) I've restarted my router, but no
#54 [06:20] <Crash> thing seems to work. All of this worked perfectly fine yesterday and I have not changed anything between today and yesterday. This os really annoying, so please help
#55 [06:30] <Crash> Hello?
#56 [06:31] <Odysseius> Crash, Restart your Router, clean your PC using the programs Absol will provide, reinstall both launcher and game using the instructions Absol will give you.
#57 [06:31] <Odysseius> ??> Crash av/adwcleaner
#58 [06:31] <Absol> Crash: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#59 [06:31] <Absol> Crash: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#60 [06:31] <Odysseius> ??> Crash av/malwarebytes
#61 [06:31] <Absol> Crash: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#62 [06:31] <Absol> Crash: Download it here: https://www.malwarebytes.org/
#63 [06:31] <Absol> Crash: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#64 [06:31] <Odysseius> ??> Crash win/reinst
#65 [06:31] <Absol> Crash: You may need to reinstall the locally installed files that Minecraft puts into place.
#66 [06:31] <Absol> Crash: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#67 [06:32] <Odysseius> ??> Crash launcher/win/reinst
#68 [06:32] <Odysseius> ??> Crash launcher/reinst/win
#69 [06:32] <Absol> Crash: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#70 [06:32] <Absol> Crash: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#71 [06:33] * Augustis [webchat@m90-143-92-125.cust.tele2.lt] has joined #minecrafthelp
#72 [06:34] <Augustis> Hello, my minecraft crashes when i try to launch it after the 1.13 released (any version crashes even the 1.13 and snapshots. worked before the release)
#73 [06:34] <Odysseius> ??> Augustis launcher/log
#74 [06:34] <Absol> Augustis: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#75 [06:34] <Odysseius> Augustis, Please copy the log after the game has crashed.
#76 [06:38] <Augustis> https://paste.ubuntu.com/p/MwC5WrJg5q/
#77 [06:38] <Odysseius> Augustis, Does it also happen in 1.13?
#78 [06:39] <Augustis> On all the version
#79 [06:39] <Augustis> versions*
#80 [06:39] <Odysseius> Augustis, Disable the Discord In-Game Overlay
#81 [06:39] <Augustis> Ok, let me try that
#82 [06:40] <Augustis> Wow, thanks works fine now
#83 [06:55] <Crash> @absol: Odysseius: None of this seemed to work
#84 [06:55] <Odysseius> ??> Crash tools/hjt
#85 [06:55] <Absol> Crash: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#86 [06:55] <Absol> Crash: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#87 [07:00] * James [webchat@83.61.91.91.rev.sfr.net] has joined #minecrafthelp
#88 [07:14] <Crash> https://paste.ubuntu.com/p/3sPDSMPnvr/
#89 [07:14] <Crash> There
#90 [07:15] <Odysseius> Crash, Uninstall Akami Netsession Interface, and Discord (temporarily to see if it causes the issue). Also:
#91 [07:15] <Odysseius> ??> Crash av/avg
#92 [07:15] <Absol> Crash: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#93 [07:15] <Absol> Crash: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
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#98 [08:11] * TwoBeerOrNotTwoBeer [webchat@194.230.159.159] has joined #minecrafthelp
#99 [08:12] <TwoBeerOrNotTwoBeer> Hello!
#100 [08:12] <Odysseius> TwoBeerOrNotTwoBeer, Hello
#101 [08:12] <TwoBeerOrNotTwoBeer> While exploring a cave, I noticed the subtitle "minecraft rolls" that indicates that there is a mineshaft nearby. I've done some mining in close proximity, but wasn't able to find the mineshaft.
#102 [08:13] <TwoBeerOrNotTwoBeer> In the worst case, how far can the mineshaft be if I get this subtitle?
#103 [08:13] <Odysseius> TwoBeerOrNotTwoBeer, Yeah, that has been a long standing bug when exploring new areas.
#104 [08:13] <Odysseius> TwoBeerOrNotTwoBeer, No minecart nearby.
#105 [08:14] <TwoBeerOrNotTwoBeer> Oh, thanks :/
#106 [08:14] <TwoBeerOrNotTwoBeer> So is there a way to easily find mineshafts or dungeons then?
#107 [08:14] <Odysseius> TwoBeerOrNotTwoBeer, Not without using third party programs
#108 [08:15] <TwoBeerOrNotTwoBeer> There's no way of finding them more easily also?
#109 [08:15] <Odysseius> TwoBeerOrNotTwoBeer, Like I said, not within the game.
#110 [08:15] <Andrio> You can use spectator mode.
#111 [08:15] * LeeDaBee124 [webchat@95-45-77-227-dynamic.agg2.nmk.prp-wtd.eircom.net] has joined #minecrafthelp
#112 [08:15] <TwoBeerOrNotTwoBeer> OK, thanks
#113 [08:16] <LeeDaBee124> hi, my user id and email address aren't matching, how do i get this changed?
#114 [08:16] <Odysseius> LeeDaBee124, What do you mean by that?
#115 [08:16] <Andrio> You can also explore the ocean. Sometimes there are odd lit areas on the ocean floor where there's a mine shaft nearby.
#116 [08:16] <Andrio> I haven't seen any of those in 1.13 yet, though.
#117 [08:17] <LeeDaBee124> my registered user name is not matching my email address and therefore I cannot log into my laptop purchased minecraft
#118 [08:17] <Odysseius> LeeDaBee124, Does anyone else have access to the account?
#119 [08:17] <LeeDaBee124> when I log in under my email address it doesn't link to the user name I purchased minecraft under
#120 [08:17] <LeeDaBee124> nope
#121 [08:17] <Odysseius> LeeDaBee124, What is your Minecraft Username?
#122 [08:18] <TwoBeerOrNotTwoBeer> Also, I'm a fairly new player on a fairly new survival world. For the moment, I've got a fully upgraded enchantment table, about 100 diamonds, 3 stacks of iron and a very efficient (design by gnembon) fall damage mob farm. What should I do next on the world to develop as efficiently as possible?
#123 [08:18] <LeeDaBee124> LeeDaBee124
#124 [08:18] <Odysseius> LeeDaBee124, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#125 [08:18] <Odysseius> ??> LeeDaBee124 account/trans-id
#126 [08:18] <Absol> LeeDaBee124: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#127 [08:18] <Odysseius> ??> LeeDaBee124 account/send-email
#128 [08:18] <Absol> LeeDaBee124: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#129 [08:18] <LeeDaBee124> thanks!
#130 [08:18] <Absol> LeeDaBee124: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#131 [08:19] <TwoBeerOrNotTwoBeer> I was thinking about doing an XP farm, but I did not find an efficient farm that I would be able to build (endermand, guardians...)
#132 [08:19] <TwoBeerOrNotTwoBeer> Are you aware of an efficient and accessible design (I did not find any dungeons or mineshafts either)?
#133 [08:20] <Odysseius> TwoBeerOrNotTwoBeer, Google might be your best help for that, there are a lot of designs out there.
#134 [08:21] <TwoBeerOrNotTwoBeer> Thank you Odysseius!
#135 [08:21] <TwoBeerOrNotTwoBeer> What's your opinion about Avomances farms?
#136 [08:21] <Odysseius> never heard of them
#137 [08:21] <TwoBeerOrNotTwoBeer> OK, than that is probably not the right youtube channel to follow :')
#138 [08:22] * LeeDaBee124 [webchat@95-45-77-227-dynamic.agg2.nmk.prp-wtd.eircom.net] has quit. (Quit: webchat.esper.net)
#139 [08:25] <TwoBeerOrNotTwoBeer> Is there a still a way to break nether bedrock in 1.13?
#140 [08:25] <Andrio> Pretty sure there is not
#141 [08:25] <Odysseius> TwoBeerOrNotTwoBeer, No, but the ender pearl trick still works I think
#142 [08:26] <TwoBeerOrNotTwoBeer> So the only way to go back would be either dying or building a nether portal?
#143 [08:27] <Odysseius> Yes
#144 [08:36] <TwoBeerOrNotTwoBeer> Thank you for your time and patience Odysseius! :)
#145 [08:36] <TwoBeerOrNotTwoBeer> One very last question:
#146 [08:36] <TwoBeerOrNotTwoBeer> Does this design by Ilmango for a zombie pigman farm still work in 1.13?
#147 [08:36] <TwoBeerOrNotTwoBeer> https://www.youtube.com/watch?v=l9oteFEj770
#148 [08:36] <TwoBeerOrNotTwoBeer> I tried it
#149 [08:37] <TwoBeerOrNotTwoBeer> It seemed to work, but the description only states 1.11 and 1.12
#150 [08:37] <TwoBeerOrNotTwoBeer> Is there any hidden drawback with this farm?
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#154 [09:09] <Masakovske> Hey guys. https://pastebin.com/KmJCR4h4 Help, the game just crashes.
#155 [09:09] <Odysseius> Masakovske, We can't help with old versions, we only support 1.13.
#156 [09:10] <Masakovske> Well okay then, I have this crash also in 1.13, will send you crash report in a minute
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#161 [09:27] * thelounge51 [webchat@182.19.136.82] has joined #minecrafthelp
#162 [09:27] <thelounge51> "Process crashed with exit code -805306369" Help my minecraft keeps crashing :",
#163 [09:27] * thelounge51 [webchat@182.19.136.82] has quit. (Client Quit)
#164 [09:44] * wijnand [webchat@ip545483d8.speed.planet.nl] has joined #minecrafthelp
#165 [09:45] <wijnand> hello, when i start my minecraft in 1.13 it crashes with starting up. how to fix this? i cant play minecraft anymore because of this
#166 [09:45] <Odysseius> wijnand, What is the crash message?
#167 [09:46] <wijnand> where do i find that?
#168 [09:47] <Odysseius> wijnand, What does it say when it crashes?
#169 [09:47] <wijnand> game doesnt respond, sorry for the fail
#170 [09:48] <Odysseius> wijnand, Disable the Discord In-Game Overlay, and uninstall Razer Cortex and Synapse.
#171 [09:49] <wijnand> how can i disable the discord overlay?
#172 [09:50] <wijnand> and i dont think i have the razor and synapse, i can't find it
#173 [09:51] * TwoBeerOrNotTwoBeer [webchat@194.230.159.159] has quit. (Quit: webchat.esper.net)
#174 [09:53] <wijnand> i found out how to turnoff the discord overlay, but where can i find the razor and the synapse?
#175 [09:54] <Odysseius> wijnand, Discord Settings, and check your installed programs for Razer Cortex and Razer Synapse.
#176 [09:56] <wijnand> where do i find it in the discord settings..
#177 [09:56] <Odysseius> wijnand, "Overlay".
#178 [09:57] <wijnand> ok but there is it turned off and there is no razer cortex and razer synapse there?
#179 [10:03] <Odysseius> wijnand, Check if it fixed now.
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#185 [10:38] * Webchat_63040 [webchat@host86-148-137-195.range86-148.btcentralplus.com] has joined #minecrafthelp
#186 [10:38] <Daniel8> i need help i have a error the says "An error prevented your request from being processed. Please try again." and I did wait a few hours to see if that would fix it and it didn't do nothing
#187 [10:39] * Webchat_10674 [webchat@173-20-59-67.client.mchsi.com] has joined #minecrafthelp
#188 [10:40] <Webchat_10674> I need to redownload Minecraft I have the pin number but we cant login
#189 [10:41] <Webchat_10674> we have forgot what email account was used and we made up a new account and still cant sign in so it told me to re download it but im not sure how
#190 [10:41] <Daniel8> i need help i have a error the says "An error prevented your request from being processed. Please try again." and I did wait a few hours to see if that would fix it and it didn't do nothing
#191 [10:41] <Webchat_63040> hi, i need help, my launcher is saying "invalidAlgorithmParameterException: the trust anchors parameter must be non-empty" any help is appreciated
#192 [10:41] <Odysseius> two seconds please
#193 [10:42] <Webchat_10674> ok
#194 [10:42] <Daniel8> k
#195 [10:42] <Odysseius> Daniel8, Wgere dies ut say that error?
#196 [10:42] <Odysseius> Webchat_10674, You can download the game at minecraft.net
#197 [10:42] <Webchat_10674> it just doesn't let us play anything but the demo
#198 [10:42] <Odysseius> Webchat_10674, In that case, you are using the wrong email address to log in.
#199 [10:42] <Webchat_10674> so do I uninstall the one I already have
#200 [10:43] <Odysseius> Webchat_10674, No, you just need to use the login details that have the game purchased.
#201 [10:43] <Webchat_10674> and go to Minecraft.net and reinstall it since I still have the pin number
#202 [10:43] <Daniel8> I need actual help
#203 [10:44] <Webchat_10674> we have tried all of that
#204 [10:44] <Odysseius> Daniel8, Sorry, wrong typing.
#205 [10:44] <Odysseius> Daniel8, Where do you see this error?
#206 [10:44] <Odysseius> Webchat_63040, Do you have any kinds of mods installed?
#207 [10:44] <Webchat_10674> so I just thought if we uninstall and reinstall that would work
#208 [10:44] <Daniel8> when I click login to buy
#209 [10:44] <Odysseius> Webchat_10674, You need to log in with the correct account.
#210 [10:44] <Odysseius> Webchat_10674, What is your Minecraft Username?
#211 [10:45] <Webchat_10674> we don't know what it is
#212 [10:45] <Webchat_10674> he cant rember it
#213 [10:45] <Webchat_10674> so we was just going to start over and write it all down
#214 [10:45] <Odysseius> Webchat_10674, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#215 [10:45] <Odysseius> ??> Webchat_10674 account/trans-id
#216 [10:45] <Webchat_10674> so can we just uninstall and reinstall
#217 [10:45] <Absol> Webchat_10674: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#218 [10:45] <Odysseius> ??> Webchat_10674 account/send-email
#219 [10:45] <Absol> Webchat_10674: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#220 [10:45] <Absol> Webchat_10674: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#221 [10:46] <Odysseius> Webchat_10674, No, you need the login data, but since you can't remember the email, you will need to contact Mojang with your transaction ID.
#222 [10:46] <Odysseius> Daniel8, How long has this issue been occuring?
#223 [10:46] <Odysseius> ??> Webchat_63040 scold/pm
#224 [10:46] <Absol> Webchat_63040: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#225 [10:46] <Webchat_10674> he hasn't played it in a long time and tried to a few days ago
#226 [10:46] <Daniel8> I just created the account yesterday and it started happening
#227 [10:47] <Webchat_10674> so which one do I send too again cuz you had two there
#228 [10:47] <Odysseius> Webchat_10674, The one that has the game purchased.
#229 [10:47] <Odysseius> Daniel8, Please try a different browser, also make sure that no VPN is on.
#230 [10:48] <Odysseius> ??> Webchat_63040 scold/pm
#231 [10:48] <Absol> Webchat_63040: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#232 [10:48] <Webchat_63040> sorry about that, my bad
#233 [10:50] * Nathan1 [webchat@107.218.74.189] has joined #minecrafthelp
#234 [10:50] <Daniel8> i m using chrome
#235 [10:51] <Odysseius> Daniel8, Try to use a different one.
#236 [10:51] <Daniel8> and i did test it on firefox but that didnt help
#237 [10:51] <Nathan1> Hi, I'm having login issues.
#238 [10:51] <Odysseius> Daniel8, And there are no VPNs or Proxies active?
#239 [10:51] <Odysseius> Nathan1, What issues exactly?
#240 [10:51] <Daniel8> no
#241 [10:52] <Odysseius> ??> Daniel8 tools/hjt
#242 [10:52] <Absol> Daniel8: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#243 [10:52] <Absol> Daniel8: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#244 [10:52] * Webchat_10674 [webchat@173-20-59-67.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#245 [10:52] <Nathan1> I don't remember my password. I've attempted to have an email sent to the associated email for recovery, but ive yet to receive anything.
#246 [10:52] <Webchat_63040> I'm unable to log in and the launch is always of line because i have a message that says "InvalidAlogrithmParameterException: TrustAnchors parameter must be non-empty" i haven't a clue what that means ahah
#247 [10:53] <Odysseius> Nathan1, How long have you ben waiting?
#248 [10:53] <Odysseius> Webchat_63040, Do you have any kinds of mods installed?
#249 [10:53] <Nathan1> Probably an hour at this point.
#250 [10:54] <Odysseius> Nathan1, It can sometimes take a while for these emails to be sent out, up to two hours.
#251 [10:54] <Webchat_63040> i only have the technic launcher installed
#252 [10:54] <Odysseius> Webchat_63040, Are you using it right now?
#253 [10:54] <Webchat_63040> it used to work for a long time after that was installed
#254 [10:54] <Odysseius> Webchat_63040, Download the new launcher from minecraft.net, the old one is no longer supported, and that includes Technic.
#255 [10:54] <Webchat_63040> no not at the moment
#256 [10:55] <Odysseius> Webchat_63040, https://minecraft.net/en-us/download/
#257 [10:55] <Webchat_63040> oohhhh thank you very much
#258 [10:58] * lmNotHacking [webchat@159.253.191.20] has joined #minecrafthelp
#259 [10:58] <lmNotHacking> Hello
#260 [10:59] <Odysseius> lmNotHacking, Hello
#261 [10:59] <lmNotHacking> I have a problem
#262 [10:59] <lmNotHacking> https://paste.ubuntu.com/p/hPhCcy9GTT/
#263 [10:59] <lmNotHacking> This is the problem
#264 [10:59] <Odysseius> lmNotHacking, Two seconds.
#265 [10:59] <lmNotHacking> Yes
#266 [11:00] <Daniel8> I figured it out I have it blocked in the hosts file
#267 [11:01] <lmNotHacking> What?
#268 [11:01] <lmNotHacking> i'm italian
#269 [11:01] <lmNotHacking> can you repeat?
#270 [11:02] <Odysseius> Daniel8, Indeed
#271 [11:02] <Odysseius> Daniel8, Please do not use programs to get Minecraft for free in the future, they are illegal and dangerous.
#272 [11:02] <lmNotHacking> I have minecraft premium
#273 [11:02] <Odysseius> lmNotHacking, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#274 [11:03] <lmNotHacking> but use sp launcher for comfort
#275 [11:03] <lmNotHacking> ok
#276 [11:03] <Odysseius> lmNotHacking, Anyway, your system is too old and does not support Windows 10. You can try to downgrade to the version you previously had, but it may not work either.
#277 [11:03] <lmNotHacking> ok
#278 [11:03] <lmNotHacking> it support win 8.1?
#279 [11:03] <Daniel8> what are you on about i m a IT and i block stuff from Microsoft
#280 [11:04] <Odysseius> lmNotHacking, Maybe, but I cannot guarantee it.
#281 [11:04] <lmNotHacking> ok thank you Odysseius
#282 [11:05] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#283 [11:05] <Odysseius> Daniel8, Okay, sorry about that. This issue is common amongst people using illegal programs, I have never seen it happen in other cases.
#284 [11:05] <Daniel8> o okay
#285 [11:07] * lmNotHacking [webchat@159.253.191.20] has quit. (Quit: webchat.esper.net)
#286 [11:20] * Webchat_34449 [webchat@host86-148-137-195.range86-148.btcentralplus.com] has joined #minecrafthelp
#287 [11:21] <Webchat_34449> hi i just downloaded the new launcher on MAC and the game crashes when i try to load it, does anyone know how to help? thank you
#288 [11:21] <Odysseius> Webchat_34449, Does it give you an error message?
#289 [11:23] <Webchat_34449> the only thing it says is that there was an unexpected issues that occurred and the game has crashed, we're sorry or the inconvenience
#290 [11:25] <Odysseius> ??> Webchat_34449 launcher/log
#291 [11:25] <Absol> Webchat_34449: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#292 [11:25] <Odysseius> Webchat_34449, Please copy the log after the crash has occured.
#293 [11:26] <Webchat_34449> never mind, it wouldn't work on the snapshot so i changed it to latest released version an it seem to be working. that you or your help though i appreciate it
#294 [11:26] * Webchat_63040 [webchat@host86-148-137-195.range86-148.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#295 [11:30] * LordDiddler [webchat@ppp-187-12.29-151.wind.it] has joined #minecrafthelp
#296 [11:31] <LordDiddler> are there someone?
#297 [11:31] <LordDiddler> heyy
#298 [11:31] <Odysseius> LordDiddler, Hello
#299 [11:32] * LordDiddler [webchat@ppp-187-12.29-151.wind.it] has quit. (Client Quit)
#300 [11:35] * Daniel8 [webchat@d-146-168-23-228.cpe.metrocast.net] has quit. (Quit: webchat.esper.net)
#301 [11:36] * thelounge43 [webchat@107.218.74.189] has joined #minecrafthelp
#302 [11:38] <thelounge43> Hi, I'm having trouble accessing my account. Don't remember password. Requested a reset link to my email, have yet to receive anything. It's been a little over two hours now, and I know all info associated with account otherwise.
#303 [11:38] <Odysseius> thelounge43, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#304 [11:38] <Odysseius> ??> thelounge43 account/trans-id
#305 [11:38] <Absol> thelounge43: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#306 [11:38] <Odysseius> ??> thelounge43 account/send-email
#307 [11:38] <Absol> thelounge43: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#308 [11:38] <Absol> thelounge43: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#309 [11:40] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has joined #minecrafthelp
#310 [11:42] * bugattideclan [webchat@213-202-162-193.bas503.dsl.esat.net] has quit. (Client Quit)
#311 [11:43] * Casenova [webchat@213-202-162-193.bas503.dsl.esat.net] has joined #minecrafthelp
#312 [11:43] <Casenova> hey. My minecraft froze. Can someone look at the crash log for me? i was playing in offline mode
#313 [11:44] <Odysseius> Casenova, But you did buy the game, correct?
#314 [11:44] <Casenova> i did yeah. Normally my computer takes a while to connect to the internet so i started it straight away and just didnt connect in time
#315 [11:44] <Odysseius> Casenova, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#316 [11:45] <Casenova> dont have it
#317 [11:45] * LordDiddler [webchat@ppp-187-12.29-151.wind.it] has joined #minecrafthelp
#318 [11:45] <LordDiddler> I need help
#319 [11:45] <LordDiddler> are there someone?
#320 [11:45] <Odysseius> LordDiddler, Please don't leave after three seconds this time.
#321 [11:45] <Odysseius> LordDiddler, What do you need help with?
#322 [11:46] <LordDiddler> oh sorry
#323 [11:46] <Odysseius> Casenova, Razer Cortex or Razer Synapse?
#324 [11:46] <LordDiddler> i install mc 5 minutes later and i have a problem
#325 [11:46] <Casenova> naw neither
#326 [11:46] <Odysseius> ??> Casenova av/adwcleaner
#327 [11:46] <Absol> Casenova: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#328 [11:46] <Absol> Casenova: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#329 [11:46] <Odysseius> LordDiddler, What problem?
#330 [11:46] <LordDiddler> Request error -107: ERR_SSL_PROTOCOL_ERROR thats the errore
#331 [11:46] <Casenova> i done that before i came. didnt work
#332 [11:47] <Odysseius> ??> Casenova tools/hjt
#333 [11:47] <Absol> Casenova: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#334 [11:47] <Absol> Casenova: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#335 [11:47] <Odysseius> ??> LordDiddler scold/pm
#336 [11:47] <Absol> LordDiddler: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#337 [11:48] <LordDiddler> ok
#338 [11:48] <Odysseius> LordDiddler, Please copy the full error onto the website Absol will give you.
#339 [11:48] <Odysseius> ??> LordDiddler paste
#340 [11:48] <Absol> LordDiddler: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#341 [11:48] <LordDiddler> a second pls
#342 [11:50] <LordDiddler> wtf???why minecraft now is running?
#343 [11:50] <Casenova> https://paste.ubuntu.com/p/4B9HHYz4VW/
#344 [11:50] <LordDiddler> oh nothing i resolve bye
#345 [11:50] * LordDiddler [webchat@ppp-187-12.29-151.wind.it] has quit. (Quit: webchat.esper.net)
#346 [11:51] <Odysseius> Casenova, Discord is installed
#347 [11:51] <Odysseius> Casenova, Disable the In-Game Overlay of it.
#348 [11:51] <Casenova> is it? i cant find it
#349 [11:51] <Odysseius> Casenova, Part of the Logitech Gaming Software.
#350 [11:52] <Odysseius> Casenova, It's a messaging app.
#351 [11:52] <Casenova> oh my god i didnt even know it was
#352 [11:52] <Casenova> i used to have discord itself. I didnt know its in the logitech software
#353 [11:52] * IAMMISTERY [webchat@212.108.137.119] has joined #minecrafthelp
#354 [11:52] <IAMMISTERY> hello guys my minecraft keeps crashing again
#355 [11:53] <IAMMISTERY> can someone help?
#356 [11:53] <Odysseius> IAMMISTERY, With what message?
#357 [11:54] <IAMMISTERY> the same message as yesterday
#358 [11:54] <IAMMISTERY> remember you said me to update my driver
#359 [11:54] <IAMMISTERY> i did that
#360 [11:54] <Casenova> sorry Odysseius how do i disable the in game overlay in the logitech software? do you know?
#361 [11:54] <Odysseius> IAMMISTERY, I'm sorry, I cannot remember every single case.
#362 [11:54] <IAMMISTERY> how can i paste the
#363 [11:54] <IAMMISTERY> crash log
#364 [11:54] <IAMMISTERY> u sent me a link to paste yesterday
#365 [11:54] <Odysseius> Casenova, It's in Discord, which is a messaging app.
#366 [11:54] <Casenova> i cant find the discord app
#367 [11:55] <Casenova> only through logitech
#368 [11:55] <Odysseius> Casenova, "C:\Program Files\Logitech Gaming Software\ArxApplets\Discord\logitechg_discord.exe"
#369 [11:55] <Odysseius> Casenova, It is open on your desktop right now
#370 [11:55] <Odysseius> Casenova, Interesting.
#371 [11:55] <IAMMISTERY> ody can you send me the link so i can paste the log and send it to you
#372 [11:55] <Odysseius> Casenova, Open the Task-Manager, and kill the task with the name.
#373 [11:55] <Odysseius> ??> launcher/log
#374 [11:56] <Odysseius> ??> IAMMISTERY launcher/log
#375 [11:56] <Absol> IAMMISTERY: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#376 [11:56] <Odysseius> ??> IAMMISTERY launcher/log-txt
#377 [11:56] <Absol> IAMMISTERY: We need to see your full launcher log, which is created in the game directory.
#378 [11:56] <Casenova> well its hidden cause it may say its open but i uninstalled it a while ago and i cant find the shortcut or anything. Even if i go to uninstall it, it wont come up. Really strange
#379 [11:56] <Absol> IAMMISTERY: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#380 [11:56] <IAMMISTERY> https://paste.ubuntu.com/p/vZfCyQqd9J/
#381 [11:56] <IAMMISTERY> take you time
#382 [11:58] <Odysseius> IAMMISTERY, Did you install the driver on your Desktop?.
#383 [11:58] <IAMMISTERY> i did
#384 [11:58] <IAMMISTERY> and i checked if it was
#385 [11:58] <IAMMISTERY> updated or not , it was
#386 [11:58] <IAMMISTERY> i don't understand
#387 [11:59] <IAMMISTERY> i downloadedd the new version of java as you send me the link yesterday to do it
#388 [11:59] <Odysseius> IAMMISTERY, Reinstall the driver we gave you yesterday, and leave everything as it is.
#389 [11:59] <IAMMISTERY> can it be because i deleted the bin file in the minecraft files
#390 [11:59] <IAMMISTERY> and replaced it with the new bin file
#391 [11:59] <IAMMISTERY> from the new java?
#392 [11:59] <Odysseius> oh dear
#393 [12:00] <Odysseius> IAMMISTERY, Let's start from complete scratch.
#394 [12:00] <IAMMISTERY> yes
#395 [12:00] <IAMMISTERY> so my minecraft used to crash
#396 [12:00] <IAMMISTERY> when i tried it to launch
#397 [12:00] <Casenova> can i straight up delete the logitech discord file?
#398 [12:00] <IAMMISTERY> so you guys sent me a link
#399 [12:00] <Odysseius> IAMMISTERY, In this folder, delete the "Minecraft" folder: C:\Program Files (x86)
#400 [12:01] <IAMMISTERY> okay let me see
#401 [12:01] <Odysseius> IAMMISTERY, Then, go to your .minecraft and delete everything inside.
#402 [12:01] <Odysseius> ??> IAMMISTERY win/.minecraft
#403 [12:01] <Absol> IAMMISTERY: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#404 [12:01] <Odysseius> IAMMISTERY, If you have any worlds to save, please do so, but everything else needs to go.
#405 [12:02] <Odysseius> Casenova, Yes, just delete it.
#406 [12:02] <IAMMISTERY> can i just delete the .minecraft file?
#407 [12:02] <Odysseius> IAMMISTERY, If there is nothing you want to save, yes.
#408 [12:02] <IAMMISTERY> there is not
#409 [12:03] * Momo_The_Fish [webchat@0543219b.skybroadband.com] has joined #minecrafthelp
#410 [12:03] <Momo_The_Fish> Hello
#411 [12:03] <Odysseius> Momo_The_Fish, Hello
#412 [12:03] <IAMMISTERY> i deleted it
#413 [12:03] <IAMMISTERY> now what
#414 [12:03] <Momo_The_Fish> do you know what forge is?
#415 [12:03] <Odysseius> IAMMISTERY, Next, use this to uninstall Minecraft: https://launcher.mojang.com/download/MinecraftInstaller.msi
#416 [12:03] <Odysseius> Momo_The_Fish, Yes, but we do not support mods here.
#417 [12:04] <Momo_The_Fish> oh but do you know how to run it..?
#418 [12:04] <Odysseius> Momo_The_Fish, There are instructions if you download it from minecraftforge.net.
#419 [12:04] <Momo_The_Fish> i followed it but it says commands unavailible
#420 [12:05] * WoomyGamer [webchat@81-227-94-57-no200.tbcn.telia.com] has joined #minecrafthelp
#421 [12:05] <IAMMISTERY> am i supposed to get a download msg because its downloading something
#422 [12:05] <Odysseius> Momo_The_Fish, Try #minecraftforge please.
#423 [12:05] <IAMMISTERY> odysseius i deleted it
#424 [12:05] <Momo_The_Fish> ok
#425 [12:06] <IAMMISTERY> what can i do next
#426 [12:06] * elix_03 [webchat@84.77.103.252] has joined #minecrafthelp
#427 [12:06] <Odysseius> IAMMISTERY, Right, now could you please make a screenshot of your desktop content.
#428 [12:06] <elix_03> java.util.concurrent.ExecutionException: java.lang.NullPointerException
#429 [12:06] <Odysseius> ??> IAMMISTERY imgur
#430 [12:06] <Absol> IAMMISTERY: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#431 [12:06] <Absol> IAMMISTERY: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#432 [12:06] * Momo_The_Fish [webchat@0543219b.skybroadband.com] has left #minecrafthelp
#433 [12:06] <Odysseius> elix_03, What is the full error message?
#434 [12:06] <Odysseius> ??> elix_03 paste
#435 [12:06] <Absol> elix_03: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#436 [12:06] <elix_03> ok
#437 [12:07] * WoomyGamer [webchat@81-227-94-57-no200.tbcn.telia.com] has quit. (Client Quit)
#438 [12:07] * e_l1997 [~quassel@2.70.133.86.mobile.tre.se] has joined #minecrafthelp
#439 [12:07] <IAMMISTERY> how can i take a screen shot
#440 [12:07] <IAMMISTERY> i forgot
#441 [12:08] * Mundaxis [webchat@541A3CB2.cm-5-3a.dynamic.ziggo.nl] has joined #minecrafthelp
#442 [12:08] <Odysseius> IAMMISTERY, https://www.take-a-screenshot.org/windows.html
#443 [12:08] * MaMan [webchat@176-231-79-238.orange.net.il] has joined #minecrafthelp
#444 [12:08] <MaMan> Hello?
#445 [12:08] <Odysseius> MaMan, Hello
#446 [12:09] <MaMan> i have a certain problem
#447 [12:09] <Odysseius> MaMan, What problem?
#448 [12:09] <MaMan> ava.lang.IllegalStateException: failed to create a child event loop
#449 [12:09] <MaMan> happened when tried to join any server
#450 [12:10] <IAMMISTERY> https://imgur.com/a/64ZVxLI
#451 [12:10] <IAMMISTERY> take your time
#452 [12:10] <Odysseius> MaMan, Does it also happen in Singleplayer?
#453 [12:10] <IAMMISTERY> odysseius i send the wrong link wait a second
#454 [12:10] <Odysseius> IAMMISTERY, Restart your PC please.
#455 [12:10] <Odysseius> IAMMISTERY, Then come back here.
#456 [12:10] <Mundaxis> I copied my world save from a Windows Desktop to a Macbook Air, I started up the world and My inventory was still intact but everything that I had built was gone. I checked the world save file and saw that my region files for the overworld were missing. Yet the ones for the Nether were still there.
#457 [12:11] <IAMMISTERY> before restarting should i send you the link for my desktop content
#458 [12:12] <MaMan> Odysseius it crashed during the loading of the world
#459 [12:12] <MaMan> in singleplayer
#460 [12:12] <Odysseius> Mundaxis, Did you also change the version when you switched over?
#461 [12:12] <Odysseius> ??> MaMan tools/hjt
#462 [12:12] <Absol> MaMan: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#463 [12:12] <Absol> MaMan: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#464 [12:13] <IAMMISTERY> odysseius do you want the link first or should i first restart my computer
#465 [12:13] <Odysseius> IAMMISTERY, It's fine, just restart your PC please.
#466 [12:13] <elix_03> https://paste.ubuntu.com/p/BTqGJwgXFp/plain/
#467 [12:13] <IAMMISTERY> okay
#468 [12:14] <Casenova> Odysseius i done what you said and it worked for a while but then froze and crashed again
#469 [12:14] <Odysseius> ??> elix_03 launcher/log
#470 [12:14] <Absol> elix_03: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#471 [12:14] * IAMMISTERY [webchat@212.108.137.119] has quit. (Quit: webchat.esper.net)
#472 [12:14] <Odysseius> elix_03, Please copy the log after the game has crashed.
#473 [12:14] <Odysseius> Casenova, Remove the Logitech Gaming Software.
#474 [12:15] <Casenova> i kinda need it for my wheel do i not?
#475 [12:15] <Mundaxis> I did not change the version
#476 [12:15] <Odysseius> Casenova, Temporarily uninstall it, see if it works.
#477 [12:15] <Casenova> okay
#478 [12:16] <Odysseius> Mundaxis, Copy it again from the Windows Desktop, and make sure you copy all files. It you want to make sure, put it all in a .zip file.
#479 [12:16] <MaMan> Absol https://paste.ubuntu.com/p/DKQ5ZjKvTj/
#480 [12:16] <Odysseius> ??> MaMan av/mcafee
#481 [12:16] <Absol> MaMan: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#482 [12:17] <Absol> MaMan: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#483 [12:17] <Odysseius> ??> MaMan av/mcafee/uninstall
#484 [12:17] <Absol> MaMan: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#485 [12:17] * PrecisionSouL [webchat@174-134-228-82.res.bhn.net] has joined #minecrafthelp
#486 [12:17] <PrecisionSouL> yo
#487 [12:18] <Odysseius> PrecisionSouL, Hello
#488 [12:18] <elix_03> https://paste.ubuntu.com/p/M4twXsSk58/plain/
#489 [12:19] <Odysseius> elix_03, Does it also happen on 1.13?
#490 [12:19] <elix_03> i dont know
#491 [12:19] <elix_03> im goin to try it now
#492 [12:19] <Odysseius> elix_03, Please try.
#493 [12:19] * PrecisionSouL [webchat@174-134-228-82.res.bhn.net] has quit. (Client Quit)
#494 [12:20] * felipeaziz [webchat@static.masmovil.com] has joined #minecrafthelp
#495 [12:20] * IAMMISTERY [webchat@212.108.137.119] has joined #minecrafthelp
#496 [12:20] <IAMMISTERY> hello
#497 [12:20] <IAMMISTERY> ody i restarted my pc
#498 [12:20] * Webchat_22287 [webchat@pool-108-26-254-109.bstnma.fios.verizon.net] has joined #minecrafthelp
#499 [12:20] <Odysseius> IAMMISTERY, Right, install Minecraft.
#500 [12:21] <Odysseius> IAMMISTERY, https://minecraft.net/en-us/download/
#501 [12:21] <IAMMISTERY> im installing it right now
#502 [12:21] <Webchat_22287> No matter how many times i uninstall and reinstall, or delete my .minecraft folder and reinstall, my minecraft won't load past the mojang start up
#503 [12:22] <Odysseius> Webchat_22287, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#504 [12:22] <felipeaziz> Hi. My minecraft stops working in "loading world" every time.
#505 [12:23] <Odysseius> ??> felipeaziz launcher/log
#506 [12:23] <Absol> felipeaziz: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#507 [12:23] <Odysseius> felipeaziz, Please copy the log after the game stops working.
#508 [12:23] <felipeaziz> ok
#509 [12:24] * iPrayerNow [webchat@84-46-60-232.lsn8.wtnet.de] has joined #minecrafthelp
#510 [12:24] <Casenova> Odysseius same again. i t worked fine for ages then froze and stopped responding. I rolled back video drivers, java is the correct one for my OS, updated. I uninstalled and reinstalled both minecraft and java a few times
#511 [12:24] <elix_03> odysseius, it happens in 1.13 too
#512 [12:25] <Odysseius> ??> elix_03 win/reinst
#513 [12:25] <Absol> elix_03: You may need to reinstall the locally installed files that Minecraft puts into place.
#514 [12:25] <Absol> elix_03: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#515 [12:25] <Odysseius> ??> Casenova av/malwarebytes
#516 [12:25] <Absol> Casenova: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#517 [12:25] <Absol> Casenova: Download it here: https://www.malwarebytes.org/
#518 [12:25] <Absol> Casenova: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#519 [12:25] <IAMMISTERY> right i installed it
#520 [12:25] <Casenova> yeah i done that aswell a few days ago and nothing came up. Noting to clean and no threats
#521 [12:25] <Odysseius> IAMMISTERY, Start it please.
#522 [12:26] <Odysseius> Casenova, And you tried removing Logitech Gaming Software?
#523 [12:26] <Webchat_22287> could i reinstall discord if it works or no?
#524 [12:26] <IAMMISTERY> a sec i have to download the 1.13 in order to start it
#525 [12:26] <Casenova> yeah its gone
#526 [12:26] <Odysseius> Webchat_22287, You can use the browser version until it starts to work again.
#527 [12:26] <Odysseius> ??> Casenova tools/hjt
#528 [12:26] <Absol> Casenova: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#529 [12:27] <Absol> Casenova: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#530 [12:27] <Odysseius> Casenova, Please provide a new log.
#531 [12:27] <Casenova> will i try create a new windows user and see if its maybe os on this profile causing an issue?
#532 [12:27] <Webchat_22287> uninstalling discord didn't work
#533 [12:27] <Odysseius> ??> Webchat_22287 av/adwcleaner
#534 [12:27] <Absol> Webchat_22287: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#535 [12:27] <Absol> Webchat_22287: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#536 [12:28] <Casenova> https://paste.ubuntu.com/p/QC5wFyn3f5/
#537 [12:28] <Webchat_22287> is that cleaner going to give me a virus
#538 [12:28] <Odysseius> Webchat_22287, No, it is going to remove any bad things it finds.
#539 [12:29] * BearBros22 [webchat@75.97.77.92.res-cmts.sth2.ptd.net] has joined #minecrafthelp
#540 [12:29] <Odysseius> Casenova, Close down Twitch completely, and disable the In-Game Overlay from the Nvidia Geforce Experience.
#541 [12:29] <Odysseius> Casenova, Also make sure you don't start Minecraft via Steam.
#542 [12:29] <elix_03> i deleted everything yesterday (except my worlds, resourcepacks...), but it still failing
#543 [12:29] <BearBros22> I haven't used minecraft in a while, and I believe I have an old Mojang account, but I can't remember which email or password I used. What can I do?
#544 [12:30] <Odysseius> ??> elix_03 tools/hjt
#545 [12:30] <Absol> elix_03: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#546 [12:30] <Absol> elix_03: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#547 [12:30] <Odysseius> BearBros22, Do you think you can find the transaction ID?
#548 [12:31] <BearBros22> Like my username? Or something else
#549 [12:31] <Odysseius> BearBros22, When did you buy the game (Month and Year), and what payment method did you use?
#550 [12:31] * Mundaxis [webchat@541A3CB2.cm-5-3a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#551 [12:32] * iPrayerNow [webchat@84-46-60-232.lsn8.wtnet.de] has quit. (Quit: webchat.esper.net)
#552 [12:32] <Casenova> where is geforce experience? i uninstalled it?
#553 [12:32] <BearBros22> Definitely more than 4 years ago, I honestly couldn't give an exact year, but between 2011 and 2013
#554 [12:32] <felipeaziz> Absol and Odysseius, the log is here https://paste.ubuntu.com/p/TwQSVKPTWD/
#555 [12:32] <Odysseius> BearBros22, Payment method?
#556 [12:33] <Odysseius> Casenova, If you don't have it installed, you don't need to worry about it.
#557 [12:33] <BearBros22> Oh, my mothers debit card I'd say
#558 [12:33] <Odysseius> BearBros22, I'm sorry, but unfortunately, there is little to no chance for recovery of the account since you cannot prove that you are indeed the owner. You can still try to contact Mojang of course, Absol will give you the information.
#559 [12:33] <Odysseius> ??> BearBros22 account/send-email
#560 [12:33] <Absol> BearBros22: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#561 [12:33] <Absol> BearBros22: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#562 [12:33] <Casenova> also im opening minecraft from the launcher. Would steam be involving itself without invitation?
#563 [12:33] <BearBros22> Thanks y'all!
#564 [12:33] <Odysseius> Casenova, No.
#565 [12:33] <Odysseius> Casenova, Twitch is completely closed?
#566 [12:34] * dorter [webchat@97-83-163-120.dhcp.stpt.wi.charter.com] has joined #minecrafthelp
#567 [12:34] <dorter> im lodding in to a and it crashs
#568 [12:35] <Odysseius> felipeaziz, Does it only happen in one specific world or all worlds, even if you create a new one?
#569 [12:35] <Odysseius> dorter, What error message does it show?
#570 [12:35] <Casenova> Just froze and stopped responding
#571 [12:35] <felipeaziz> Odysseius in all worlds. even if I create a new one
#572 [12:35] <Odysseius> Casenova, Kill it via the Task Manager
#573 [12:35] <Odysseius> ??> felipeaziz win/reinst
#574 [12:36] <Absol> felipeaziz: You may need to reinstall the locally installed files that Minecraft puts into place.
#575 [12:36] <Absol> felipeaziz: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#576 [12:36] <Casenova> done
#577 [12:37] <felipeaziz> Absol, I´ll try it. Thanks
#578 [12:37] <Odysseius> Casenova, Does Minecraft work now?
#579 [12:37] * BearBros22 [webchat@75.97.77.92.res-cmts.sth2.ptd.net] has quit. (Quit: webchat.esper.net)
#580 [12:38] <Casenova> naw it literally crashed the second it got off the mojang screen haha. You want the log?
#581 [12:38] <Odysseius> Casenova, Yes please.
#582 [12:38] <Odysseius> ??> Casenova paste
#583 [12:38] <Absol> Casenova: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#584 [12:38] <elix_03> this program doesnt work
#585 [12:38] <Casenova> https://paste.ubuntu.com/p/3HV4kQMJHS/
#586 [12:39] <Odysseius> elix_03, Please put the link to the paste into this chatroom.
#587 [12:39] <elix_03> https://paste.ubuntu.com/p/M4twXsSk58/plain/
#588 [12:39] <elix_03> this?
#589 [12:40] <Odysseius> Casenova, Download and Install this driver: http://www.nvidia.co.uk/Download/driverResults.aspx/136721/
#590 [12:40] <Odysseius> elix_03, No, you HiJack This log.
#591 [12:40] <MaMan> Absol im not going to uninstall mcafee because i payed for it, isn't there another way?
#592 [12:40] <Odysseius> your*
#593 [12:41] <Casenova> doing it now. However ive had the same issue on that driver. Nvidia told me to try this driver
#594 [12:41] <IAMMISTERY> right odysseius i installed it
#595 [12:41] <IAMMISTERY> now what
#596 [12:41] <Odysseius> MaMan, McAfee is known to cause exactly that problem. If you do not want to follow our instructions, unfortunately, there is nothing we can do for you.
#597 [12:41] <Odysseius> IAMMISTERY, Try starting it.
#598 [12:42] <Odysseius> ??> elix_03 tools/hjt
#599 [12:42] <Absol> elix_03: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#600 [12:42] <Absol> elix_03: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#601 [12:42] <MaMan> can you maybe reinstruct me?
#602 [12:42] <Odysseius> elix_03, Here are the instructions again. Please follow them.
#603 [12:42] <Odysseius> ??> MaMan av/mcafee
#604 [12:42] <Absol> MaMan: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#605 [12:42] <Absol> MaMan: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#606 [12:42] <Odysseius> ??> MaMan av/mcafee/uninstall
#607 [12:42] <Absol> MaMan: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#608 [12:42] <MaMan> Odysseius i didnt understand it?
#609 [12:42] <elix_03> https://paste.ubuntu.com/p/VwBDMWsHZg/plain/
#610 [12:42] <Odysseius> MaMan, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#611 [12:42] <elix_03> this?
#612 [12:43] <Odysseius> elix_03, No.
#613 [12:43] <Odysseius> ??> elix_03 tools/hjt
#614 [12:43] <Absol> elix_03: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [12:43] <Absol> elix_03: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#616 [12:43] <Odysseius> elix_03, Follow the instructions Absol gave you.
#617 [12:43] <MaMan> Odysseius Absol says i need to uninstall
#618 [12:43] <felipeaziz> Absol, problem persists
#619 [12:43] <IAMMISTERY> odysseius it is telling me that it is not responding i tried to launch it 3 times now
#620 [12:43] <MaMan> are there no other ways?
#621 [12:44] <Odysseius> MaMan, No.
#622 [12:44] * BearBros22 [webchat@75.97.77.92.res-cmts.sth2.ptd.net] has joined #minecrafthelp
#623 [12:44] <Odysseius> MaMan, McAfee is absolutely terrible.
#624 [12:44] <Odysseius> ??> felipeaziz av/adwcleaner
#625 [12:44] <Absol> felipeaziz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#626 [12:44] <Absol> felipeaziz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#627 [12:44] <MaMan> so i cant play until i get rid of it?
#628 [12:44] <Odysseius> ??> IAMMISTERY tools/hjt
#629 [12:44] <Absol> IAMMISTERY: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#630 [12:44] <Absol> IAMMISTERY: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#631 [12:44] <Odysseius> MaMan, Most likely, yes.
#632 [12:45] <BearBros22> I have located my Transaction ID.
#633 [12:45] <Odysseius> BearBros22, Brilliant. Contact Mojang now with it.
#634 [12:45] <felipeaziz> Will do it. Thanks again
#635 [12:45] <BearBros22> Ight.
#636 [12:45] <MaMan> Odysseius is there a way to temporarily disable it?
#637 [12:46] * BearBros22 [webchat@75.97.77.92.res-cmts.sth2.ptd.net] has quit. (Client Quit)
#638 [12:46] <Odysseius> MaMan, With McAfee, there is not, at least not in a way that will fix the problem.
#639 [12:46] <MaMan> Well thank you anyways
#640 [12:47] <IAMMISTERY> https://paste.ubuntu.com/p/vJ85RXf7HN/
#641 [12:47] <Odysseius> MaMan, Let me reiterate: McAfee is terrible, it's not actually protecting anything, and usually causes more harm than good.
#642 [12:48] * Awesomejammer10 [webchat@cpe-75-80-9-66.san.res.rr.com] has joined #minecrafthelp
#643 [12:48] * felipeaziz [webchat@static.masmovil.com] has quit. (Quit: webchat.esper.net)
#644 [12:48] <Odysseius> ??> IAMMISTERY av/panda
#645 [12:48] <Awesomejammer10> My minecraft game keeps syaing "not responding" and then crashing. Plz help
#646 [12:48] <Odysseius> IAMMISTERY, Panda Security may cause the problem.
#647 [12:48] <IAMMISTERY> oh
#648 [12:48] <Odysseius> ??> Awesomejammer10 launcher/log
#649 [12:48] <Absol> Awesomejammer10: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#650 [12:48] <Odysseius> Awesomejammer10, Please copy the log after the game has crashed.
#651 [12:48] <IAMMISTERY> what can i do
#652 [12:49] <IAMMISTERY> should i just delete it
#653 [12:49] <Odysseius> IAMMISTERY, Remove it, yeah
#654 [12:49] <IAMMISTERY> but i was able to play minecraft sometimes before
#655 [12:49] <IAMMISTERY> is it still from panda security
#656 [12:49] <Odysseius> IAMMISTERY, They may have changed something.
#657 [12:50] <Awesomejammer10> it is lake that but its not woring
#658 [12:50] <IAMMISTERY> okay let me remove it
#659 [12:50] <Awesomejammer10> nvm
#660 [12:50] <Odysseius> IAMMISTERY, Also uninstall Razer Cortex and Discord, then see if the error persists.
#661 [12:50] <MaMan> Odysseius disabling firewall/real time protection does any help?
#662 [12:51] <Awesomejammer10> ok im loading in to see if its fixed
#663 [12:51] <Odysseius> MaMan, From what I've experiences, no.
#664 [12:51] <Awesomejammer10> it still says not responding
#665 [12:51] <Odysseius> Awesomejammer10, Probably not, please put the link to your paste into this chatroom.
#666 [12:51] <Awesomejammer10> ?
#667 [12:52] <Odysseius> Awesomejammer10, Did you follow the instructions Absol gave you, until the end?
#668 [12:52] <Awesomejammer10> sorrry i dont understand
#669 [12:52] <Odysseius> Awesomejammer10, If so, you should have a link to a paste.
#670 [12:52] <Awesomejammer10> lemme check
#671 [12:52] <IAMMISTERY> odysseius what anti virüs program do you recommend
#672 [12:52] <Odysseius> ??> Awesomejammer10 launcher/log
#673 [12:52] <Absol> Awesomejammer10: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#674 [12:52] <Odysseius> IAMMISTERY, If you're not an idiot, I recommend Windows Defender.
#675 [12:53] <MaMan> Odysseius I read on the internet something like "This error also occurs when Java tries to open a socket on the IPv6 stack" is it true?
#676 [12:53] * epicninja250 [webchat@50.35.86.149] has joined #minecrafthelp
#677 [12:54] * IAMMISTERY [webchat@212.108.137.119] has quit. (Quit: webchat.esper.net)
#678 [12:54] <Odysseius> MaMan, That issue has been fixed a long time ago.
#679 [12:54] <epicninja250> hello again, still having issues with unable to download minecraft
#680 [12:54] <epicninja250> this is the ubuntu that i was told to make yesterday
#681 [12:54] <MaMan> Odysseius Well, thanks again
#682 [12:54] <epicninja250> https://paste.ubuntu.com/p/XSRxvbJ97g/
#683 [12:54] <epicninja250> please let me know what i can do to finally download minecraft...
#684 [12:55] <Odysseius> epicninja250, What was the inital error message?
#685 [12:55] <Awesomejammer10> it wont let me send the link
#686 [12:55] <Odysseius> Awesomejammer10, Don't forget to enter a name at the top.
#687 [12:55] <epicninja250> Odysseius the message was "unable to download minecraft. please try again later"
#688 [12:55] * IAMMISTERY [webchat@212.108.137.119] has joined #minecrafthelp
#689 [12:56] <epicninja250> its been an ongoing problem for the past week... not been able to install minecraft on my new computer
#690 [12:56] <elix_03> https://paste.ubuntu.com/p/zWNgjC5GhV/plain/
#691 [12:56] <Odysseius> epicninja250, Is that the full error message? Also, when does it occur?
#692 [12:56] <Awesomejammer10> ok i think i got it: https://paste.ubuntu.com/p/K5Cw8YY3Vj/
#693 [12:56] <Odysseius> elix_03, No.
#694 [12:56] <Odysseius> elix_03, Please create a HiJack This Log.
#695 [12:57] <elix_03> i did it
#696 [12:57] <elix_03> i send you the log
#697 [12:57] <Odysseius> elix_03, Follow the instructions Absol will give you once more.
#698 [12:57] <epicninja250> Odysseius yes it is, its not able to install the game for some reason
#699 [12:57] <Awesomejammer10> https://paste.ubuntu.com/p/K5Cw8YY3Vj/
#700 [12:57] <Odysseius> ??> elix_03 tools/hjt
#701 [12:57] <Absol> elix_03: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#702 [12:57] <Absol> elix_03: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#703 [12:57] <Odysseius> elix_03, ^
#704 [12:57] <Odysseius> elix_03, If you are unable to follow the instructions, I am unable to assist you, sorry.
#705 [12:57] * MaMan [webchat@176-231-79-238.orange.net.il] has quit. (Quit: webchat.esper.net)
#706 [12:57] <epicninja250> yeah i did that: https://paste.ubuntu.com/p/XSRxvbJ97g/
#707 [12:57] <Awesomejammer10> what do i do now: https://paste.ubuntu.com/p/K5Cw8YY3Vj/
#708 [12:58] <IAMMISTERY> OMG I DONT UNDERSTAND IT I REMOVED PANDA PROTECTING IT IS STILL TELLING ME THAT IT DOESNT RESPOND I HAVE TRIED EVERYTHING I DONT UNDERSTAND
#709 [12:58] <Odysseius> epicninja250, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#710 [12:58] <epicninja250> Odysseius my bad.
#711 [12:58] <Odysseius> IAMMISTERY, Please do not shout.
#712 [12:58] * elix_03 [webchat@84.77.103.252] has quit. (Quit: webchat.esper.net)
#713 [12:58] <Awesomejammer10> Odysseious hello?
#714 [12:58] <Awesomejammer10> https://paste.ubuntu.com/p/K5Cw8YY3Vj/
#715 [12:58] <Odysseius> Awesomejammer10, And that is after the game stops responding?
#716 [12:58] <Odysseius> Awesomejammer10, Also, please have a little bit of patience.
#717 [12:58] <Awesomejammer10> yup i think
#718 [12:59] <Odysseius> epicninja250, "Also, when does it occur?"
#719 [12:59] <Odysseius> Awesomejammer10, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord. Also, uninstall Razer Synapse and Razer Cortex.
#720 [12:59] <Awesomejammer10> is this better? https://paste.ubuntu.com/p/nqf6h5zNDP/
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#722 [13:00] <epicninja250> Odysseius sorry it kicked me out for some reason
#723 [13:00] <Awesomejammer10> windows doesnt let me uninstall discord
#724 [13:00] <Odysseius> epicninja250, When exactly does the error occur?
#725 [13:00] <Odysseius> IAMMISTERY, Did you also uninstall Discord, Razer Synapse and Razer Cortex?
#726 [13:00] <Odysseius> Awesomejammer10, What does it say when you try?
#727 [13:01] <epicninja250> the issue occurs when i try and install the game. i have the .msi and i go thru the minecraft installers steps and then click "finish"
#728 [13:01] <IAMMISTERY> why would i unistall those
#729 [13:01] <Casenova> Odysseius will i bother with GeForce experience?
#730 [13:01] <Odysseius> IAMMISTERY, Because they are not compatible with Minecraft right now.
#731 [13:01] <epicninja250> however the GUI that minecraft opens is that error message, meaning it is unable to download the game
#732 [13:01] <Odysseius> Casenova, If you have it installed, you can uninstall it.
#733 [13:01] <Awesomejammer10> windows cannot find something
#734 [13:01] <IAMMISTERY> isnt discord compactible tho?
#735 [13:02] <IAMMISTERY> i see youtubers use it all the time
#736 [13:02] <IAMMISTERY> i dont about razer tho
#737 [13:02] <Awesomejammer10> and then make sure you type the name right
#738 [13:02] <Odysseius> IAMMISTERY, Not right now, no. They are unwilling to fix issues with Minecraft.
#739 [13:02] <Odysseius> epicninja250, So the launcher does open, correct?
#740 [13:02] <epicninja250> Odysseius so discord has to go? i have it installed on my machine? is that a potential reason why the download is failing on my end?
#741 [13:03] <Odysseius> epicninja250, I need the full and exact error message please.
#742 [13:03] <Odysseius> epicninja250, No, Discord does not cause Download issues.
#743 [13:03] * Awesomejammer10 [webchat@cpe-75-80-9-66.san.res.rr.com] has quit. (Quit: webchat.esper.net)
#744 [13:03] <Odysseius> Awesomejammer10, Check your installed programs (Control Panel > Programs and Features > Uninstall a program)
#745 [13:03] <epicninja250> Odysseius its "unable to download Minecraft. Please try again later"
#746 [13:03] * felipeaziz [webchat@static.masmovil.com] has joined #minecrafthelp
#747 [13:03] <Odysseius> epicninja250, Please make a screenshot of the error. take-a-screenshot.org
#748 [13:05] <Casenova> installing it now. Not hopeful tho as it crashed alot on this driver aswell
#749 [13:06] <epicninja250> Odysseius https://imgur.com/gallery/tYTzZuP
#750 [13:07] <felipeaziz> Hi Again guys.
#751 [13:07] <IAMMISTERY> OMG
#752 [13:07] <Casenova> okay im ganna relog
#753 [13:07] <IAMMISTERY> Odysseius
#754 [13:08] <IAMMISTERY> it worked!
#755 [13:08] <IAMMISTERY> thanksssss!
#756 [13:08] <Odysseius> ??> epicninja250 av/adwcleaner
#757 [13:08] <Absol> epicninja250: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#758 [13:08] <Absol> epicninja250: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#759 [13:08] <felipeaziz> problem still happening. log at https://paste.ubuntu.com/p/Z8PCrDWNCg/
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#761 [13:08] <Odysseius> ??> felipeaziz tools/hjt
#762 [13:08] <Absol> felipeaziz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#763 [13:08] <Absol> felipeaziz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#767 [13:11] <epicninja250> hi Odysseius just restarted and "cleaned" using the software you reccomended
#768 [13:12] <epicninja250> awaiting further instruction
#769 [13:12] <Odysseius> epicninja250, Does it download the game now?
#770 [13:12] <epicninja250> let me try
#771 [13:13] <epicninja250> nope.
#772 [13:13] <epicninja250> same error message
#773 [13:13] <Odysseius> ??> epicninja250 av/malwarebytes
#774 [13:13] <Absol> epicninja250: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#775 [13:13] <Absol> epicninja250: Download it here: https://www.malwarebytes.org/
#776 [13:13] <Absol> epicninja250: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#777 [13:14] <epicninja250> i already downloaded it... should i re-run the scan?
#778 [13:14] <Odysseius> epicninja250, Yes, do a full scan.
#779 [13:14] <felipeaziz> Absol, here is the log https://paste.ubuntu.com/p/674PB64hSm/
#780 [13:14] <epicninja250> PUP.optional.legacy is the 1 threat detected again...
#781 [13:14] <epicninja250> i had already done that scan and restarted and it was still yielding the same issue...
#782 [13:14] <epicninja250> shall i try it again?
#783 [13:15] <epicninja250> Odysseius sorry didnt tag you there
#784 [13:15] <Odysseius> epicninja250, Yeah, a full scan
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#786 [13:16] <Odysseius> felipeaziz, Remove Warsaw, Avast SecureLine and Trusteer, they are all known to cause issues.
#787 [13:17] * epicninja250 [webchat@50.35.86.149] has joined #minecrafthelp
#788 [13:18] <epicninja250> Odysseius i am still getting the same error again...
#789 [13:18] <epicninja250> what can i do now. ive cleaned and scanned and restarted twice now and it seems to have no effect
#790 [13:18] <felipeaziz> Odysseius, do you mean uninstall them?
#791 [13:19] <epicninja250> again this is a new machine i am using, so i really havent installed anything much beyond basic programs
#792 [13:19] <Odysseius> felipeaziz, Yes.
#793 [13:19] <Odysseius> epicninja250, How is your PC connected to the Internet?
#794 [13:19] <epicninja250> Odysseius via Wi-fi at my house
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#796 [13:20] <IAMMISTERY> odysseius thx once again for helping it finally worked!
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#798 [13:20] * epicninja250 [webchat@50.35.86.149] has joined #minecrafthelp
#799 [13:20] <Odysseius> epicninja250, Restart your Router. If that doesn't work, try to connect the PC to the router directly with an Ethernet cable. If that doesn't work... well, the only thing I can suggest then is to contact your ISP and ask them to unblock all connections to Minecraft and Mojang domains and servers.
#800 [13:21] <Odysseius> IAMMISTERY, You're welcome.
#801 [13:21] <epicninja250> so you think that its an issue thats not my machine?
#802 [13:21] <epicninja250> Odysseius
#803 [13:22] * Its_Razza [webchat@5e09b1a2.bb.sky.com] has joined #minecrafthelp
#804 [13:22] <Its_Razza> hi i need heelp
#805 [13:22] <Odysseius> epicninja250, Don't think so. If you have another system in the house, try it with that. If it works, there is something wrong with the PC that we are unable to fix here. If it doesn't work either, it is an issue with your network setup or the connection to the internet.
#806 [13:22] <Odysseius> Its_Razza, Hello.
#807 [13:22] <Its_Razza> hello
#808 [13:22] <epicninja250> Odysseius ok i will try and get back if nothing works
#809 [13:23] <epicninja250> thanks for the help, been a frustrating road to play a game ive loved since like 2011 lmao
#810 [13:23] <Its_Razza> i have been having trouble all fay with my minecraft i cannot load up i get stuck on mojang screen and if i get past that it says java tm has stopped working
#811 [13:23] <Odysseius> Its_Razza, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord. Also, uninstall Razer Synapse and Razer Cortex.
#812 [13:24] <Its_Razza> will this help thre game to work also been freezing when loading into servers ?
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#814 [13:24] <Odysseius> Its_Razza, Should do, but that might be a different error.
#815 [13:24] <Its_Razza> im not unistalling discord as has worked with discord before
#816 [13:25] <Its_Razza> it was working earlier today
#817 [13:25] <Its_Razza> but now cannot get into minecraft at all
#818 [13:26] * epicninja250 [webchat@50.35.86.149] has quit. (Quit: webchat.esper.net)
#819 [13:26] <Its_Razza> https://paste.ubuntu.com/p/F4jCQBrV9Z/
#820 [13:27] <Its_Razza> please help i want to play factions
#821 [13:27] <Its_Razza> ??? hello
#822 [13:28] <Its_Razza> can i get some help please ?
#823 [13:28] <Its_Razza> HELLO ????????????????????
#824 [13:28] <Its_Razza> CAN ANYONE HELP ?
#825 [13:29] <Odysseius> I did non-stop support for over eight hours, I am no longer available. Someone else may take over soon.
#826 [13:29] <Its_Razza> help
#827 [13:29] <Its_Razza> ok thanks
#828 [13:29] <Its_Razza> i want to play mc xD
#829 [13:30] <Its_Razza> stuck on mojang screen ?
#830 [13:32] <Its_Razza> rubbidh help line
#831 [13:32] <Its_Razza> SOMEONE HELP
#832 [13:33] <Its_Razza> H
#833 [13:33] <Its_Razza> E
#834 [13:33] <Its_Razza> L
#835 [13:33] <Its_Razza> P
#836 [13:33] <Its_Razza> P
#837 [13:33] <Its_Razza> L
#838 [13:33] <Its_Razza> E
#839 [13:33] * Lord_Ralex kicked Its_Razza from #minecrafthelp (Reason: ts_Razza :Stop spamming)
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#842 [13:34] <felipeaziz> I can´t find the Trusteer and the Avast on the control panel list
#843 [13:37] <thelounge69> my minecraft keeps crashing
#844 [13:37] <thelounge69> https://paste.ubuntu.com/p/3wVM5GYDWR/
#845 [13:39] <thelounge69> SOMEONE HELP JESUS
#846 [13:40] <thelounge69> fucking help
#847 [13:40] <Absol> thelounge69: Please keep it civil
#848 [13:41] <thelounge69> help then you bad pokemon
#849 [13:41] <thelounge69> btec legendary
#850 [13:42] <thelounge69> fuck
#851 [13:42] * Absol kicked thelounge69 from #minecrafthelp (Reason: helounge69 :Keep it civilized, you are just a human being)
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#854 [13:42] <helpplease> hello
#855 [13:42] * Lord_Ralex kicked helpplease from #minecrafthelp (Reason: elpplease :Considering your attitude, no, you will not get help right now. You can come back in a few hours after you've cooled off.)
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#860 [14:02] <mimimimarcmimimi> hi i whant to migrate my old account but i dont have the email but i have the user name and the password and my new email.
#861 [14:03] <FC> Minecraft keeps crashing before it starts. I get thru the Loading World - Preparing spawn area percentages - but then it crashes. "GAME CRASH - An unexpected issue occured and the game has crashed. We're sorry for the inconvenience". I'm pretty minecraft inexperienced. I downloaded it onto my laptop for my kids a couple months ago. They playe
#862 [14:03] <FC> d it 2-3 times - now it does this.
#863 [14:05] <felipeaziz> perfect
#864 [14:05] <felipeaziz> now it works!
#865 [14:05] <felipeaziz> thank you very much guys
#866 [14:07] <mimimimarcmimimi> hi I whant to migrate my old account but  dont have the email but I have the user name and the password and my new email. can I have help to find my old email.
#867 [14:07] * poljpocket [webchat@31.10.131.154] has joined #minecrafthelp
#868 [14:07] <poljpocket> Hello, I get IllegalStateException: failed to create a child event loop
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#870 [14:12] <poljpocket> when connecting to a server hosted by a friend. Others can connect. I have tried disabling firewall and antivirus (using defender) and also malwarebytes (tried both enable&disable)
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#876 [14:20] <FC> Apologies - my chat window got closed. I downloaded Minecraft for my kids a couple of months ago - they played a couple times and now it crashes every time. I get thru the Preparing spawning area - then it crashes a few seconds later. GAME CRASH. And unexpected issue occured and the game has crashed. We're sorry for the inconvenience". I trie
#877 [14:20] <FC> d making sure Java and video card was updated and both seemed to be.
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#882 [14:45] <Webchat_66743> I had Minecraft on a windows PC. Just got a Mac, and now can't login with Mac...Does the same account work?
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#886 [14:53] <mimimimarcmimimi> hi I whant to migrate my old account but dont have the email but I have the user name and the password and my new email. can I have help to find my old email.
#887 [14:54] <aj> I've just recently wanted to start playing minecraft after a long time, on my old account ive got a minecon cape and I left minecraft before migration was a thing meaning its unmigrated. due to it being og for having a cape I want the same account, however. I've forgotten the accounts email which was the one i used to buy it, meaning it h
#888 [14:54] <aj> as the transaction ID within the email, but without remembering the email I am unable to recieve the TiD,
#889 [14:55] <Femke> Hello, I'm having trouble with my Minecraft launcher. Whenever I start it, it is either completely black or white with no buttons visible. I can only manage to press some links somehow but I can't start the game. I've attempted to uninstall and reinstall the game several times without succes. I'd be grateful if somebody knew a way to fix it^^
#890 [15:03] <Femke> Oh, I just found the issue... When I start it with my other graphics card it works again!^^;
#891 [15:14] * ser3rtwertert [webchat@89.169.114.89.rev.vodafone.pt] has joined #minecrafthelp
#892 [15:14] <ser3rtwertert> I need some help in this error:
#893 [15:14] <ser3rtwertert> https://paste.ubuntu.com/p/TQ23w7PPxP/
#894 [15:14] <ser3rtwertert> for resolve minecraft 1.13 crash on startup
#895 [15:15] <ser3rtwertert> @everyone
#896 [15:15] <ser3rtwertert> xd
#897 [15:16] * zDrack_MC [webchat@190.235.15.108] has joined #minecrafthelp
#898 [15:16] <zDrack_MC> hola :v
#899 [15:16] <zDrack_MC> hello
#900 [15:18] <aj> I've just recently wanted to start playing minecraft after a long time, on my old account ive got a minecon cape and I left minecraft before migration was a thing meaning its unmigrated. due to it being og for having a cape I want the same account, however. I've forgotten the accounts email which was the one i used to buy it, meaning it h
#901 [15:18] <aj> as the transaction ID within the email, but without remembering the email I am unable to recieve the TiD.
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#905 [15:24] <Graci_NOTE> nao vai
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#911 [15:45] <mimimimarcmimimi> hi I whant to migrate my old account but dont have the email but I have the user name and the password and my new email. can I have help to find my old email.
#912 [15:46] * Abe [webchat@pool-71-191-189-72.washdc.fios.verizon.net] has joined #minecrafthelp
#913 [15:47] <Abe> So I'm having trouble migrating my really old Minecraft account. I still have the email and username but forgot the password and the reset link isn't being sent to my email.
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#917 [15:59] <SkyMCPC> hey, my game says "unable to start java". how do i fix this?
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#922 [16:19] <RedArrow> Who can I contact to get live help from a human regarding login issue? FAQ Didn't help at all.
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#924 [16:26] <RedArrow> Who can I contact to get live help from a human regarding login issue? FAQ Didn't help at all.
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#927 [16:32] <Mitch> hey
#928 [16:32] <Mitch> i got a big problem
#929 [16:32] * Mitch is now known as Guest43816
#930 [16:33] <Guest43816> havent played mc in over like 3 years and i had a minecraft acc that was migrated to mojang then i lost my email and password and idk how to get it back
#931 [16:33] <Guest43816> anyone wanna help
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#933 [16:34] <Guest43816> ?
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#936 [16:41] <Rainbow> My minecraft keeps on not responding
#937 [16:41] * Rainbow [webchat@cpe-172-75-33-37.carolina.res.rr.com] has quit. (Client Quit)
#938 [16:44] <RedArrow> Guest43816 same issue as me! Lost two accounts I cant recover now. Bloody stupid system
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#940 [16:47] <Guest43816> yea can anyone help me and red arrow?
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#942 [16:56] <RedArrow> Guest43816 I'd be surprised if we even get a reply on here.... seem's totally dead.
#943 [16:56] <Guest43816> Yeah 101 users and no one can reply
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#945 [17:01] <RedArrow> wtf a copy of minecraft (java version) is like £20.... didn't it used to be like 9£? lol wut
#946 [17:04] <RedArrow> well can't stay up waitin for a reply anylonger.... got work in morning.
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#951 [17:15] <__NULL__> is anyone here?
#952 [17:16] <__NULL__> I need help
#953 [17:17] <Persei> I have a problem, I copied a minecraft save file and put it on an external drive. After connecting the external drive with a Mac (The original computer it was on was a Windows) And putting the save into the saves folder and booting up the world, I had my Items but everything that I had built was gone. I then checked to see what was wrong, apparentl
#954 [17:17] <Persei> y all my region files were gone from the map. Yet the ones that belonged to the Nether were still there. Is there any way I can get these back as my original computer has been taken away for repairs and will most likely be wiped (Which is why I copied the save)
#955 [17:20] <__NULL__> windows files from mac files will all be different.. and maybe you might have stopped the files while uploading it or just took it out without ejecting it manually.. every time you upload anything off windows click the up arrow and click the usb stick and click eject safely
#956 [17:20] <__NULL__> I could have told you that one..
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#961 [17:25] <Persei> Well the region files are the same format
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#963 [17:26] <__NULL__> Persei LOOK AT MY PRIVATE MESSAGE
#964 [17:26] <__NULL__> oml
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#969 [17:35] <Nonobstant> hi i'm playing with my friends on my realm server and i keep losing connection every 5 seconds (never had this problem before since i play mc)
#970 [17:42] <__NULL__> einstall maybe?
#971 [17:42] <__NULL__> reinstall
#972 [17:45] * sokol [webchat@c-73-248-179-66.hsd1.nj.comcast.net] has joined #minecrafthelp
#973 [17:45] <sokol> hey guys
#974 [17:45] <sokol> I got a problem
#975 [17:47] <sokol> its an account issue
#976 [17:47] <sokol> so you know how for some odd reason you have to answer security questions to change your skin?
#977 [17:47] <sokol> well I was bought minecraft in 2013 by my sister
#978 [17:48] <sokol> and she put the security questions in
#979 [17:48] <sokol> She doesn't remember what they were and I dont remember what they were either
#980 [17:49] <sokol> so does anyone know how to change my skin otherwies?
#981 [17:49] <sokol> wise*
#982 [17:52] <__NULL__> minecraft.net
#983 [17:52] <sokol> whats that suppose to mean
#984 [17:53] * Loi447 [webchat@50.107.36.202] has joined #minecrafthelp
#985 [17:54] <Loi447> hello! my mother is currently in alcohol treatment and will not be able to recover my hijacked account. is there a way to recover my account without using her email?
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#987 [17:55] <sokol> sorry to hear that
#988 [17:57] <__NULL__> Loi447 um no
#989 [17:57] <sokol> https://minecraft.net/en-us/profile/skin
#990 [17:57] <sokol> how do I bypass security questions
#991 [17:58] <__NULL__> you cant
#992 [17:58] <sokol> why
#993 [17:58] <sokol> and why is there security questions in the first place
#994 [17:59] <sokol> I am already logged in
#995 [18:03] <sokol> so how can I change my skin without doing the security questions
#996 [18:07] <sokol> :(
#997 [18:08] <sokol> I guess I will just give up
#998 [18:09] <sokol> There probably isn't even a way
#999 [18:10] <sokol> Because of this stupid security mechanic
#1000 [18:16] <sokol> I tried the inspect element method
#1001 [18:16] <sokol> but I see mojang patched it
#1002 [18:16] <sokol> that was my last hope
#1003 [18:16] <sokol> but I guess I just cant change my skin now
#1004 [18:17] <sokol> Thats
#1005 [18:17] <sokol> Just
#1006 [18:17] <sokol> Great
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#1008 [18:24] <bugattideclan> ugh really craving minecraft past week but i just cant get it to work
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#1012 [18:55] <joeydawg> i purchased the game but it keeps going to demo. i also get an error when i try to install the latest versison
#1013 [18:56] <mattym> joeydawg, For the Demo issue, make sure you have completely logged out of the launcher, then log in with the account again.
#1014 [18:56] <mattym> joeydawg, For the error, we will need to know what it says.
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#1016 [18:57] <joeydawg> Error details: Attempting to move successful download to :/Users\joey\AppData\Roaming\.minecraft\assets\objects\d9/d9ea46f172ccb92314c86054b2865a9f78cac07f
#1017 [18:57] <mattym> joeydawg, Are you on a Windows computer?
#1018 [18:57] <joeydawg> yes
#1019 [18:58] <mattym> ??> joeydawg error/download
#1020 [18:58] <Absol> joeydawg: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1021 [18:58] <joeydawg> i'll give it a go
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#1024 [19:08] <Nwott> Hi, I tried playing Minecraft 1.13 today and I started getting terrible lag (anywhere from 2-20fps) and I kept on getting these weird glitchy things on my screen. https://gyazo.com/9b34ca60a88c9bd05ff2aa697fbcbd7f
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#1026 [19:09] <mattym> ??> Nwott win/dxdiag
#1027 [19:09] <Absol> Nwott: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1028 [19:10] * piotrex43 [~piotrex43@79.163.215.94.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#1029 [19:11] <Nwott> https://paste.ubuntu.com/p/mxsb4H79RS/
#1030 [19:12] <mattym> Nwott, One moment.
#1031 [19:13] * gabe [webchat@68-200-161-13.res.bhn.net] has joined #minecrafthelp
#1032 [19:14] <mattym> Nwott, Download and Install the 1st file listed on the left of this page https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=86210
#1033 [19:14] <gabe> I am having strange mouse acceleration issues with my new razer naga trinity mouse
#1034 [19:15] <mattym> gabe, Are you using the program called Synergy?
#1035 [19:15] <gabe> no
#1036 [19:15] <mattym> gabe, Are you using any screen recording software?
#1037 [19:15] <gabe> no
#1038 [19:15] <gabe> i have also tested it with other mouses and it doesn't do this
#1039 [19:15] <mattym> gabe, Then its likely something with the settings for the mouse.
#1040 [19:16] <Nwott> When I try to install the driver it gives me this error message https://gyazo.com/fc9aadc19c86a3956694db65ed7bbc14
#1041 [19:16] <gabe> it also only does it on mode minecraft
#1042 [19:17] <gabe> *modded
#1043 [19:17] <mattym> gabe, We dont help with modded.
#1044 [19:17] <gabe> the only mod i have is optifine
#1045 [19:17] <gabe> ok sorry
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#1047 [19:18] <mattym> Nwott, Just a moment.
#1048 [19:19] <mattym> Nwott, The driver Acer has listed for your model is not any newer than the one you have installed. You will need to contact Acer support so they can help you install the one from Intel.
#1049 [19:19] <Nwott> Okay, thanks.
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#1052 [19:30] <keisuke> Hi, i can't login Minecraft. I have changed my password and waited for 1 hour, but i can't login
#1053 [19:31] <keisuke> it says"Error! Unknown e-mail address or password.
#1054 [19:31] <Derp> Hello! I open up Minecraft and it seems to run smoothly, but then it gets stuck on the Mojang loading screen. Anybody know how I can fix this?
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#1060 [19:55] <Hangars> Hello, My Excutiable Jar file will not open. I created my server when I lived with my mom on a different IP Address. I now moved and it will no longer open
#1061 [19:57] <Hangars> Hello>]
#1062 [19:57] <Hangars> Hello?*
#1063 [20:02] <Hangars> nvm
#1064 [20:03] <Hangars> Figured it out
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#1067 [20:28] <Scorp7> hello, i'm having an issue, when I launch the game it shows a white screen for a little bit then comes back with "Game crash" unexpected error
#1068 [20:28] <Scorp7> The log shows 15:19:03 monitor Process crashed with exit code -2147483645
#1069 [20:28] <Scorp7> I have tried update my video drivers and removing and reinstalling the game several times
#1070 [20:29] <Scorp7> I have also tried different launchers, all of the ries end up with that same error code
#1071 [20:30] <Scorp7> *Tries
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#1079 [20:58] <Diver2k4> Minecraft wont let me logon despite changing my password
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#1087 [23:20] <RYstone> Minecraft keeps saying "Invalid Username or Password" but it works on other devices
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