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#2 [00:41] * Sam [webchat@cpe-60-229-153-73.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#3 [00:53] <Sam> hi guys, i bought minecraft yearrrss ago and took a rather long break from the game a few years ago and now want to get back into it. i went to log in and it refers me to log into my mojang account, now i do remember making an account with mojang before i left and i also remember the email i attached it to, of course i'd forgotten the password by n
#4 [00:53] <Sam> ow and so i reset it, however before i can log in completely it requires me to answer my security questions (this is because i have a new computer now and it requires this from every new log-in location) unfortunately the answers i gave showed up as incorrect, now as i expected it prompted me saying that "if i have access to the original email acco
#5 [00:53] <Sam> unt i can reset these questions" problem solved, so it seemed. when i chose to reset my security questions through my email, the email they sent me also requires me to answer my security questions before i can change anything. im now stuck in a loop of wanting to change my questions but needing to answer them correctly before i can do so, there are
#6 [00:53] <Sam> three security questions and ive done some calculating with all the possible answers i can think of and the total number of combinations i could try is 192, obviously this is ridiculous to attempt so any method of avoiding this would be highly appreciated
#7 [00:53] * Absol kicked Sam from #minecrafthelp (Reason: am :Stop spamming)
#8 [00:55] * Sam [webchat@cpe-60-229-153-73.nb07.nsw.asp.telstra.net] has joined #minecrafthelp
#9 [00:55] <Sam> hi guys, i need help with something
#10 [00:56] * DekuGX [webchat@ppp-94-67-204-130.home.otenet.gr] has joined #minecrafthelp
#11 [00:56] <DekuGX> hello
#12 [00:56] <Sam> hiya
#13 [00:56] <DekuGX> O got a problem with my minecraft launcher I guess
#14 [00:56] <Sam> no, i have a problem logging into my mojang account
#15 [00:57] <Sam> it sent me here
#16 [00:57] <DekuGX> I press the play button and it crashes leaving me with a white board of errors....
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#19 [00:59] * Webchat_80715 [webchat@184-96-236-219.hlrn.qwest.net] has joined #minecrafthelp
#20 [01:00] <Webchat_80715> It's saying error when i try to download it
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#31 [03:36] * Botsu [webchat@182.232.186.52] has joined #minecrafthelp
#32 [03:39] <Botsu> Hello, I have a problem with my Minecraft launcher, When I open launcher and click "Play Download 1.13 - Lastest version" It's always fail to download with difference error each time suhch as
#33 [03:40] <Botsu> Failed to download file. creative5.ogg
#34 [03:40] <Botsu> or something xxxx.jar
#35 [03:55] * signius [~signius@2001:470:1f1d:1e3:218:f3ff:fe07:d575] has joined #minecrafthelp
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#38 [03:57] <Botsu> No one>
#39 [03:57] <Botsu> ??
#40 [03:57] <Botsu> Okay
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#43 [04:41] * sorryImDumb [webchat@host-92-14-115-68.as43234.net] has joined #minecrafthelp
#44 [04:42] <sorryImDumb> https://paste.ubuntu.com/p/MvNFpwp6KH/plain/
#45 [04:43] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#46 [04:44] <sorryImDumb> i need helppp
#47 [04:47] <Greymagic27> What with?
#48 [04:48] <sorryImDumb> https://paste.ubuntu.com/p/MvNFpwp6KH/plain/
#49 [04:48] <Greymagic27> Please put it on here: https://pastebin.com/
#50 [04:48] <Greymagic27> Otherwise I have to sign in
#51 [04:51] <Greymagic27> sorryImDumb
#52 [04:51] <sorryImDumb> https://paste.ubuntu.com/p/MvNFpwp6KH/plain/
#53 [04:51] <Greymagic27> Please use https://pastebin.com/. I do not have an account for the other one
#54 [04:51] <Andrio> I'd stay away from pastebin.com
#55 [04:51] <Greymagic27> Why?
#56 [04:51] <Andrio> They had ads that were way over the top.
#57 [04:52] <Greymagic27> I use an ad blocker
#58 [04:52] <Andrio> Ubuntu Pastebin only requires an account for /plain/
#59 [04:52] <Andrio> (so I don't go there either)
#60 [04:53] <Greymagic27> So where do you tell people to post their crash reports?
#61 [04:54] <sorryImDumb> The game crashed whilst initializing game
#62 [04:54] <sorryImDumb> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#63 [04:54] <sorryImDumb> thats the message
#64 [04:58] <Greymagic27> https://bugs.mojang.com/browse/MC-128302
#65 [04:59] <sorryImDumb> forget about the link i coppied the message out
#66 [05:14] <Andrio> I normally defer that to Absol.
#67 [05:49] * cookie13200 [webchat@tar13-1-88-172-247-170.fbx.proxad.net] has joined #minecrafthelp
#68 [05:49] <cookie13200> loga
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#70 [05:54] <sorryImDumb> well thx for the help
#71 [05:54] <sorryImDumb> eventhought i have no clue y no one responded
#72 [06:00] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#74 [06:19] <BBenj01> I have problems with starting a world in the versions 1.10 - 1.13. Everything works perfectly but if I open a world, the game crashes. I already tried to fix this by dedecating more RAM to minecaft but it doesn´t work. It seems to be a quite common bug, so if you had a solution I´d be glad :)
#75 [06:20] <Greymagic27> Crash report?
#76 [06:20] <BBenj01> where can I see it?
#77 [06:24] <BBenj01> as soon as I open a world the game constantly opens the pause secreen and if I go back to the game it crashes. Where can I see the crash reports?
#78 [07:04] * Tyler7 [webchat@61.42.178.214] has joined #minecrafthelp
#79 [07:06] <Tyler7> hi I orded 2 copies of mincraft to gift to friends and they both never got the email. I made sure they charged my account and it says it was sent. both my friends never got their gift codes.
#80 [07:13] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#82 [07:15] <Andrio> Tyler7, the code should also be on your Mojang account page at https://account.mojang.com/
#83 [07:22] * Tyler8 [webchat@61.42.178.214] has joined #minecrafthelp
#84 [07:22] <Tyler8> hi I orded 2 copies of mincraft to gift to friends and they both never got the email. I made sure they charged my account and it says it was sent. both my friends never got their gift codes.
#85 [07:23] <Andrio> Tyler8, the code should also be on your Mojang account page at https://account.mojang.com/
#86 [07:45] * Tyler2 [webchat@61.42.178.214] has joined #minecrafthelp
#87 [07:45] <Tyler2> hi I orded 2 copies of mincraft to gift to friends and they both never got the email. I made sure they charged my account and it says it was sent. both my friends never got their gift codes.
#88 [07:46] <Andrio> Tyler2, you ok?
#89 [07:46] <Tyler2> yes just looking for help on this issue
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#92 [07:59] <Tyler7> hi I orded 2 copies of mincraft to gift to friends and they both never got the email. I made sure they charged my account and it says it was sent. both my friends never got their gift codes.
#93 [07:59] <Andrio> Tyler7, the code should also be on your Mojang account page at https://account.mojang.com/
#94 [07:59] <Andrio> Tyler7, and stop repeating that please.
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#100 [08:51] * jules5 [webchat@97e5864e.skybroadband.com] has joined #minecrafthelp
#101 [08:51] <thelounge96> Hello, i have a problem. My MC-account was hacked about 2 months back and i've just recently got the email domain that was used to purchase the account back. I tried to reset my password, since the one i had used didn't work. I have yet to receive an email from Mojang where i can do a password-reset. Is this because my email was changed following m
#102 [08:51] <thelounge96> y account being hacked or is mojangs servers just running slow or whatever? I would like some answers as soon as possible.
#103 [08:51] <jules5> ?
#104 [08:52] <mattym> thelounge96, If the account was hacked, they probably also changed the email on it. You will need to contact Mojang for further help, see what Absol writes below.
#105 [08:52] <mattym> ??> thelounge96 account/send-email
#106 [08:52] <Absol> thelounge96: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#107 [08:52] <jules5> need help with crash report 65542
#108 [08:52] <Absol> thelounge96: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#109 [08:52] <mattym> ??> jules5 launcher/log-txt
#110 [08:52] <Absol> jules5: We need to see your full launcher log, which is created in the game directory.
#111 [08:52] <Absol> jules5: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#112 [08:53] <thelounge96> As i have previously said, my email domain was just opened back up and i have lost the email with my transaction ID, since it was on an old email client i used back in 2011. How do i go about finding my transaction ID otherwise?
#113 [08:54] <jules5> done
#114 [08:54] <thelounge96> ?
#115 [08:56] <thelounge96> Is there any way to retrieve my transaction ID without the old email? (I bought it through my VISA card)
#116 [08:57] <mattym> thelounge96, The support form has a link with instructions on how to find it based on how/when it was purchased
#117 [08:57] <mattym> jules5, We need the link.
#118 [08:57] <jules5> what link
#119 [08:58] <mattym> jules5, The ones the instructions told you to make.
#120 [09:01] * Webchat_07146 [webchat@host86-176-70-225.range86-176.btcentralplus.com] has joined #minecrafthelp
#121 [09:02] <Webchat_07146> when i join my minecraft server i get this error "io.netty.channel.ConnectTimeoutException: connection timed out"
#122 [09:02] <Webchat_07146> before asking yes my firewall is disaled
#123 [09:03] <mattym> Webchat_07146, Is the server on the same machine, or another machine in the house, or is it being hosted?
#124 [09:03] <Webchat_07146> same machine
#125 [09:04] <mattym> Webchat_07146, Are you attempting to use your external IP or internal/localhost to connect to it?
#126 [09:04] <Webchat_07146> I usually use my internal but that wasn't working so i tried external but same error?
#127 [09:05] <mattym> Webchat_07146, Did you make any changes in your server.properties file?
#128 [09:05] * Webchat_59204 [webchat@88-109-70-98.dynamic.dsl.as9105.com] has joined #minecrafthelp
#129 [09:06] * Webchat_59204 [webchat@88-109-70-98.dynamic.dsl.as9105.com] has quit. (Client Quit)
#130 [09:06] <Webchat_07146> Yes i looked up the issue and some said it may be down to wrong world name" ip address or port and its best to leave them blank so i deleted what i had originally put in ther and i changed broadcast consol to ops to false and disabled pvp
#131 [09:06] <Webchat_07146> i think thats all?
#132 [09:07] * Maria [webchat@67-4-89-97.sxct.qwest.net] has joined #minecrafthelp
#133 [09:07] <mattym> Webchat_07146, So the IP options is currently blank (as it should be)?
#134 [09:07] <Webchat_07146> yes
#135 [09:07] <Maria> Hello, when i try to open the game it automatically crashes. please help.
#136 [09:07] <mattym> Webchat_07146, Have you tried using locahost as the IP you try to connect to it with (in the client, not in the settings file)?
#137 [09:08] <mattym> ??> Maria launcher/log-txt
#138 [09:08] <Absol> Maria: We need to see your full launcher log, which is created in the game directory.
#139 [09:08] <Absol> Maria: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#140 [09:08] <Maria> ok
#141 [09:08] <Maria> thanks
#142 [09:08] <Webchat_07146> as in the internal IP, if so then yes?
#143 [09:08] <mattym> Webchat_07146, No, just the world localhost
#144 [09:09] <mattym> word*
#145 [09:09] <Webchat_07146> no i haven't
#146 [09:09] <mattym> Webchat_07146, See if that works.
#147 [09:09] <Webchat_07146> ok, give me a minute
#148 [09:10] <Webchat_07146> ok so i have joined 'a' server but not the server i was hoping?
#149 [09:11] <mattym> Webchat_07146, Are you running more than one?
#150 [09:12] <Maria> https://paste.ubuntu.com
#151 [09:12] <Webchat_07146> i was but i delted them
#152 [09:12] <mattym> Maria, That link is not complete. Make sure you have successfully hit the paste! button on the page.
#153 [09:12] <Maria> ohh
#154 [09:12] <mattym> Webchat_07146, Did you load the correct world into the one you are currently running?
#155 [09:13] <Webchat_07146> i ran a forge but deleted it but i also tried a bukkit but ouldnt get it to run
#156 [09:13] * Webchat_07146 [webchat@host86-176-70-225.range86-176.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#157 [09:13] <Maria> https://paste.ubuntu.com
#158 [09:14] * TOFUZY [webchat@92.49.219.222] has joined #minecrafthelp
#159 [09:14] <mattym> Maria, There should be numbers at the end, make sure you have read any warning messages on the page, as you may have forgotten something
#160 [09:14] * Webchat_22377 [webchat@host86-176-70-225.range86-176.btcentralplus.com] has joined #minecrafthelp
#161 [09:15] <Webchat_22377> i was disconnected, im unsure what you mean by load the correct world?
#162 [09:15] <mattym> Webchat_22377, When you say, its not the server you expected, what do you mean exactly?
#163 [09:15] <TOFUZY> I need help, I can not recover my password, the message does not come into the mail, what should I do?
#164 [09:16] <Webchat_22377> what i mean is i was expecting to load in where i left off, in the same locating and same inventory but i was in a place i didnt recognise with no inventory which makes me think its a different server?
#165 [09:16] * Maria [webchat@67-4-89-97.sxct.qwest.net] has joined #minecrafthelp
#166 [09:16] <Maria> https://paste.ubuntu.com/p/wtCbjcmBbS/
#167 [09:17] <Maria> Hello, when i try to open the game, it automatically crashes.
#168 [09:18] <mattym> Maria, You need to read the instructions again. We do not want the post to have the folder, you need to go into that folder and get the contents of the file that was asked for
#169 [09:18] <mattym> ??> Maria launcher/log-txt
#170 [09:18] <Absol> Maria: We need to see your full launcher log, which is created in the game directory.
#171 [09:18] <Absol> Maria: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#172 [09:18] <mattym> Webchat_22377, You need to make sure you are loading the correct world.
#173 [09:18] <mattym> Webchat_22377, Make sure the old world folder is in the folder where the server files are.
#174 [09:19] <Webchat_22377> yes, it is?
#175 [09:19] <mattym> Webchat_22377, And make sure the world folder has the same name as what is listed for the world in the server.properties
#176 [09:19] <TOFUZY> I need help, I can not recover my password, the message does not come into the mail, what should I do?
#177 [09:19] <Webchat_22377> is the world name under level-name?
#178 [09:20] <mattym> Webchat_22377, Yes
#179 [09:20] <Webchat_22377> ok, hold on
#180 [09:20] <mattym> Webchat_22377, It needs to match the name of the correct world folder
#181 [09:21] <mattym> TOFUZY, Is your account Migrated?
#182 [09:23] <Webchat_22377> Thank you very much that seems to have resolved the issue. Appreciate the help:)
#183 [09:24] * Webchat_22377 [webchat@host86-176-70-225.range86-176.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#184 [09:24] <TOFUZY> what does migration mean?
#185 [09:26] <mattym> TOFUZY, Do you normally log in with a username or an email?
#186 [09:26] <TOFUZY> an email
#187 [09:27] <mattym> TOFUZY, Did you check the spam or junk folders in the email, to see if the password reset went there?
#188 [09:28] <TOFUZY> There are no spam folders
#189 [09:32] <mattym> ??> TOFUZY account/send-email
#190 [09:32] * thelounge96 [webchat@185.197.226.31] has quit. (Quit: webchat.esper.net)
#191 [09:32] <Absol> TOFUZY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#192 [09:32] <Absol> TOFUZY: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#193 [09:40] <TOFUZY> id transaction
#194 [09:40] <TOFUZY> from how many digits it is, forgot
#195 [09:43] <TOFUZY> ?
#196 [10:22] * Webchat_30069 [webchat@host-197.55.215.179.tedata.net] has joined #minecrafthelp
#197 [10:23] <Webchat_30069> help me
#198 [10:23] * Webchat_30069 [webchat@host-197.55.215.179.tedata.net] has quit. (Client Quit)
#199 [10:48] * piotreee [webchat@abrn144.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
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#202 [10:51] <piotreee> the eula is not respected on this server mc.craftapple.pl, website https://craftapple.pl/sklep/modules/shop/products.php?shop=2
#203 [10:51] * Brayduhhhn [webchat@c-68-41-226-217.hsd1.mi.comcast.net] has joined #minecrafthelp
#204 [10:52] <mattym> piotreee, https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines
#205 [10:52] <piotreee> thanks
#206 [10:53] <Brayduhhhn> hello! i cant remember my password for my mc account. i dont have access to the old email that was signed into my minecraft account, and when i try to reset email, it comes up with security questions and an eroor message that says "an error occured. could not load security challenge." please help
#207 [10:54] <mattym> ??> Brayduhhhn account/send-email
#208 [10:54] <Absol> Brayduhhhn: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#209 [10:54] <Absol> Brayduhhhn: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#210 [10:55] * piotreee [webchat@abrn144.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#211 [10:59] * Luca [webchat@p5B3D3687.dip0.t-ipconnect.de] has joined #minecrafthelp
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#213 [11:20] * xHorizonSwiftx [webchat@host86-133-69-35.range86-133.btcentralplus.com] has joined #minecrafthelp
#214 [11:23] <xHorizonSwiftx> suddenly minecraft doesn't load and gets stuck on the loading screen and eventually goes to not responding and will crash. is there a fix for this
#215 [11:24] <mattym> xHorizonSwiftx, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#216 [11:24] <xHorizonSwiftx> okay thank you!
#217 [11:26] <xHorizonSwiftx> i disabled the overlay, it seems to still not open. in the logs, the last output sentence is "Setting user: xHorizonSwiftx" and then it abruptly stops
#218 [11:26] <mattym> ??> xHorizonSwiftx launcher/log-txt
#219 [11:26] <Absol> xHorizonSwiftx: We need to see your full launcher log, which is created in the game directory.
#220 [11:26] <Absol> xHorizonSwiftx: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#221 [11:30] <xHorizonSwiftx> https://paste.ubuntu.com/p/cPhMGDHvYQ/ here you go
#222 [11:30] <mattym> xHorizonSwiftx, Can you try completely closing out Discord, then restart the game launcher and see if its working.
#223 [11:31] <xHorizonSwiftx> okay
#224 [11:32] * Pixelot [webchat@ip-176-198-255-178.hsi05.unitymediagroup.de] has joined #minecrafthelp
#225 [11:34] <xHorizonSwiftx> Still no luck.
#226 [11:34] <mattym> xHorizonSwiftx, Any chance you have Razer Synapse or Cortex installed?
#227 [11:34] <xHorizonSwiftx> Never heard of those so nope
#228 [11:35] <mattym> ??> xHorizonSwiftx tools/hjt
#229 [11:35] <Absol> xHorizonSwiftx: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#230 [11:35] <Absol> xHorizonSwiftx: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#231 [11:36] <Pixelot> Hi, when i try to play multiplayer (havent tested SP yet) i get a "runtime Error R6025 -pure virtual function call" Error. Any advice?
#232 [11:36] <mattym> Pixelot, Is that on a specific server, or any one you try?
#233 [11:37] <Pixelot> one specific server doesnt let me join, another gave me the eroor after ~1 sec
#234 [11:37] <mattym> Pixelot, What happens if you try the following server: mctest.ae97.net
#235 [11:37] <xHorizonSwiftx> can i just quickly ask; is this process going to reveal any of my personal info
#236 [11:37] <mattym> xHorizonSwiftx, It should not
#237 [11:37] <xHorizonSwiftx> okay
#238 [11:38] <Pixelot> Im using 1.12.2, so im getting an "outdated client", ill upgrade to 1.13
#239 [11:39] <xHorizonSwiftx> https://paste.ubuntu.com/p/SrzWhJyZmh/
#240 [11:40] <mattym> ??> xHorizonSwiftx av/adwcleaner
#241 [11:40] <Absol> xHorizonSwiftx: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#242 [11:40] <Absol> xHorizonSwiftx: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#243 [11:41] * xHorizonSwiftx [webchat@host86-133-69-35.range86-133.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#244 [11:41] <Pixelot> Okay so, that server doesnt cause any issues, neither does another. It might have to do with the fact that im using OptiFine on my 1.12 client (which i forgot). Ill try without it
#245 [11:45] <Pixelot> It seems my onstall of OptiFine has been the issue. TY
#246 [11:50] * xHorizonSwiftx [webchat@host86-133-69-35.range86-133.btcentralplus.com] has joined #minecrafthelp
#247 [11:52] <xHorizonSwiftx> Thank you mattym ! Minecraft now works. =D
#248 [11:52] <mattym> xHorizonSwiftx, Enjoy!
#249 [11:52] * Phoenix [webchat@c-68-56-179-6.hsd1.mi.comcast.net] has joined #minecrafthelp
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#253 [12:06] * Nick [webchat@5.40.225.1.static.user.ono.com] has joined #minecrafthelp
#254 [12:06] * Nick is now known as Guest98408
#255 [12:07] <Guest98408> i cant download zh_cn.json file
#256 [12:07] <Guest98408> to download thegame for the first time
#257 [12:08] <mattym> ??> Guest98408 error/download
#258 [12:08] <Absol> Guest98408: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#259 [12:45] * boot13 [~boot13@mail.jrc-core.com] has joined #minecrafthelp
#260 [12:46] <boot13> If I use the command '/gamerule commandBlockOutput' it should show the current setting, right?
#261 [13:31] * Webchat_53917 [webchat@p5796D70A.dip0.t-ipconnect.de] has joined #minecrafthelp
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#264 [13:35] * Webchat_73603 [webchat@astound-64-85-243-156.ca.astound.net] has joined #minecrafthelp
#265 [13:37] <Webchat_73603> how do I fix an error that says "Unable to start Java.
#266 [13:37] <Webchat_73603> Error details: Access is denied"
#267 [13:40] <boot13> Webchat_73603: Windows? What version?
#268 [13:41] <Webchat_73603> I have a windows 10 computer but I think my Minecraft is just PC addation
#269 [13:43] <boot13> Minecraft normally runs its own copy of Java from a subfolder called 'runtime'. Sounds like it's trying to run a different one.
#270 [13:43] <Webchat_73603> so how can I fix it?
#271 [13:43] <Webchat_73603> I didn't know that
#272 [13:44] <Webchat_73603> The other part of the error is
#273 [13:44] <Webchat_73603> Filename on disk: javaw.exe
#274 [13:45] <Webchat_73603> Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#275 [13:45] <boot13> Does it give a path to javaw?
#276 [13:45] <Webchat_73603> I think
#277 [13:45] <Webchat_73603> ya
#278 [13:46] <boot13> That's Minecraft's own Java, so it should work. Trying running Minecraft as administrator?
#279 [13:46] <Webchat_73603> how do I do that
#280 [13:46] <boot13> Right click the shortcut and choose 'run as administrator'.
#281 [13:46] <Webchat_73603> ok
#282 [13:48] <Webchat_73603> it didn't work
#283 [13:49] * Francescarodrigo [webchat@191-125-44-46.bam.movistar.cl] has joined #minecrafthelp
#284 [13:49] <Francescarodrigo> Alo
#285 [13:49] <Webchat_73603> hi
#286 [13:50] <Webchat_73603> my Minecraft won't start
#287 [13:50] <Francescarodrigo> how do I put split screen on old tv
#288 [13:50] <Webchat_73603> when I ckick play it gives me an error...
#289 [13:50] <Francescarodrigo> In ps3
#290 [13:51] <GreyVulpine> Does the tv support hdmi?
#291 [13:51] <boot13> Webchat_73603: have you tried reinstalling Minecraft?
#292 [13:51] <Webchat_73603> me?
#293 [13:51] <Francescarodrigo> has colored cable
#294 [13:51] <Francescarodrigo> Its ps3
#295 [13:51] <GreyVulpine> Francescarodrigo - Then no, you can't do split screen on it
#296 [13:53] <Webchat_73603> I haven't should I?
#297 [13:53] <Francescarodrigo> and if I admitted it?
#298 [13:53] <Francescarodrigo> :(
#299 [13:54] <Francescarodrigo> 😭
#300 [13:54] <boot13> Webchat_73603: that seems to have worked for other people with the same problem.
#301 [13:54] <Francescarodrigo> Wich?
#302 [13:56] <Francescarodrigo> ?
#303 [13:56] <Francescarodrigo> Please help
#304 [13:56] <Francescarodrigo> Pleasss
#305 [13:58] <Francescarodrigo> and if I would have hdmi?
#306 [13:59] <GreyVulpine> Then also make sure the tv supports at least 720p
#307 [13:59] <GreyVulpine> If it doesn't, or is too old, you cannot do split screen
#308 [14:03] * Webchat_73603 [webchat@astound-64-85-243-156.ca.astound.net] has quit. (Quit: webchat.esper.net)
#309 [14:09] <boot13> If I use the command '/gamerule commandBlockOutput' it should show the current setting, right?
#310 [14:41] * Elias [webchat@26.pool85-58-144.dynamic.orange.es] has joined #minecrafthelp
#311 [14:45] <Elias> I can't play Minecraft
#312 [14:51] * fox [webchat@67-4-89-97.sxct.qwest.net] has joined #minecrafthelp
#313 [14:51] <fox> Hello
#314 [14:52] <fox> My game keeps crashing when i open it
#315 [14:52] * fox is now known as Guest48628
#316 [14:52] * Fandaco99 [webchat@94-74-210-175.client.rionet.cz] has joined #minecrafthelp
#317 [14:52] <Guest48628> hello,my game keeps crashing when i open it.
#318 [14:53] <Fandaco99> Hi, i didnt play minecraft for a very long time and when i tried to log in it failed, i remember my password and username but i forgot my email
#319 [14:54] <Guest48628> Hello??? I need help?
#320 [14:55] * piotrex43 [~piotrex43@79.163.206.246.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#322 [14:58] * Guest48628 [webchat@67-4-89-97.sxct.qwest.net] has quit. (Quit: webchat.esper.net)
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#324 [14:59] <Elias> what a shit forum
#325 [14:59] <Absol> Elias: Please keep it civil
#326 [15:00] <Elias> fuckinf shit
#327 [15:00] * Absol kicked Elias from #minecrafthelp (Reason: lias :Keep it civilized, you are just a human being)
#328 [15:00] <Maria> Hello, I'm back.
#329 [15:01] <Maria> When i try to open the log folder it says that you can't open it
#330 [15:03] <Maria> Hello??
#331 [15:05] * Maria [webchat@67-4-89-97.sxct.qwest.net] has quit. (Quit: webchat.esper.net)
#332 [15:28] * William [webchat@dhcp-5-186-120-215.cgn.ip.fibianet.dk] has joined #minecrafthelp
#333 [15:30] <William> Hello, I have forgotten the email I used to create this account, and I can't find the transaction ID, now I need to migratie and I can't do that without an email. Please somebody help me
#334 [15:31] <mattym> William, You will need to use the support form and state you cannot find the Transaction ID, and hope they can find another way to confirm ownership.
#335 [15:32] <William> The support form? I do not understand what that is. Could you please link an URL to me?
#336 [15:33] <William> Because I canot migratie and I dont know the email
#337 [15:35] <William> I do not understand
#338 [15:35] <William> what is migrating anyways?
#339 [15:35] <William> I just know I can not change skin or anything
#340 [15:36] <mattym> ??> William mojang/email
#341 [15:36] <Absol> William: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#342 [15:36] <Absol> William: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#343 [15:39] <William> Thanks alot, may you have a nice evening
#344 [15:43] * Bob [webchat@dhcp-5-186-120-215.cgn.ip.fibianet.dk] has joined #minecrafthelp
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#347 [15:43] * William [webchat@dhcp-5-186-120-215.cgn.ip.fibianet.dk] has joined #minecrafthelp
#348 [15:44] <William> Hello, me again I was just wondering can't I just go to my account or something and find out my email there?
#349 [15:44] <mattym> William, No
#350 [15:44] <Odysseius> William, If your account has not been migrated, no.
#351 [15:44] <William> wow...
#352 [15:44] <William> But if my account is not migrated, wasn't it created without an email?
#353 [15:45] <Odysseius> William, To summarise migration: Moving from an old login system (only minecraft.net, Username to login) to a new login system (mojang.com as well, Email address to log in)
#354 [15:45] <Odysseius> William, That doesn't mean the old account didn't require an email address.
#355 [15:45] <mattym> William, No, you always need an email to register.
#356 [15:45] <William> Well, then I am screwed and can never migrate my minecraft account, which means I can never play online with my friend
#357 [15:47] <Odysseius> William, Your best bet is to recover the transaction ID.
#358 [15:47] <William> Thank you alot still, but I don't think that is an option since it was my moms credit card
#359 [15:47] <William> Ohh
#360 [15:47] <William> i might aswell just ask my mom to help me
#361 [15:50] * chris [webchat@c-98-221-183-154.hsd1.nj.comcast.net] has joined #minecrafthelp
#362 [15:50] <chris> yo?
#363 [15:51] <Odysseius> chris, Hello
#364 [15:51] <chris> im having trouble with my acc
#365 [15:51] <chris> i forgot my assword
#366 [15:51] <chris> but aol is shit
#367 [15:51] <Absol> chris: Please keep it civil
#368 [15:52] <chris> anyway
#369 [15:52] <Odysseius> chris, How long have you been waiting for the email?
#370 [15:52] <chris> is there a way to reset my password?
#371 [15:52] <chris> idk
#372 [15:53] <chris> like i cant reset my password
#373 [15:53] <chris> cuz aol is bad
#374 [15:53] <chris> and wont reset my password without my phone number
#375 [15:53] <Odysseius> chris, So you don't get the reset email?
#376 [15:53] <chris> is there security questions i can answer?
#377 [15:53] <chris> no
#378 [15:54] <Odysseius> chris, But what does AOL have to do with it?
#379 [15:54] <chris> because its my email
#380 [15:54] <chris> can i change my email?
#381 [15:54] <Odysseius> chris, Oh right, have you checked your spam folders and everything?
#382 [15:54] <chris> without the old email?
#383 [15:55] <chris> like by answering security questions?
#384 [15:55] <chris> wait
#385 [15:55] <chris> i might be able to change it
#386 [15:56] <chris> 1 sec
#387 [15:56] <Odysseius> chris, Okay, sorry, just to get this right: You can't reset the password because you don't have access to your email address anymore?
#388 [15:56] <Odysseius> chris, If so, go here: https://account.mojang.com/changeemail/request
#389 [15:57] <chris> got it
#390 [15:59] <chris> https://gyazo.com/f61ea637453619aa785896c90a983841
#391 [15:59] <chris> damn
#392 [16:00] <Odysseius> https://i.imgur.com/F6gUrlA.png but it's not a contest is it
#393 [16:00] <Odysseius> besides, Nov '11 is far too late
#394 [16:02] * ppl123 [webchat@188.113.93.209] has joined #minecrafthelp
#395 [16:03] <ppl123> when will i get help i have waited half a year and not even gotten a response
#396 [16:04] <mattym> ppl123, If you never got a reply from Mojang support, you probably didn't include enough info on the form.
#397 [16:05] * William [webchat@dhcp-5-186-120-215.cgn.ip.fibianet.dk] has quit. (Quit: webchat.esper.net)
#398 [16:07] <ppl123> i provided everything that it said they needed. a transaction id and everything they said i needed. the problem i have is that my old email used on the account no longer exists and ive tried to migrate it but it wont. is there anything else i could do?
#399 [16:08] <mattym> ppl123, Did you use the new email in the "Contact Email" on the form? Cause if you included the ID, it should have been resolved within their reply period.
#400 [16:09] <ppl123> yes i inclueded my new email and checked twice if it was right but still got no reply.
#401 [16:09] <mattym> ppl123, Send another support request
#402 [16:09] <Odysseius> ppl123, And also make sure it is nicely worded.
#403 [16:11] <ppl123> i did that 8 days ago. should i just wait then. i says that they are still working on requests from july 29th but it has said the same thing for the 8 days ive waited.
#404 [16:12] <mattym> ppl123, Just wait, and be happy they spend time looking at the requests instead of updating the page.
#405 [16:14] * Webchat_35326 [webchat@static.belong.com.au] has joined #minecrafthelp
#406 [16:14] * Webchat_09867 [webchat@cpe-70-121-157-11.satx.res.rr.com] has joined #minecrafthelp
#407 [16:14] * Mohme10 [webchat@cpe-65-189-49-19.cinci.res.rr.com] has joined #minecrafthelp
#408 [16:15] <Mohme10> My Minecraft Realms doesn't have any structures like villages or nether fortresses. Why is this?
#409 [16:15] <Webchat_35326> Hello, i keep getting the message io.netty.channel.connectiontimeoutexcption: connection timed out when i try to join my friends server, and i don't know why
#410 [16:15] <Webchat_09867> My custom skin heads on 1.13 are showing up as steve heads. Help?? Im using a datapack that gives me custom mob heads.
#411 [16:16] <ppl123> as long as they reply. and it would have been nice to know where they are at. so i could kind of know when i will get answerd. ive waited a long time. if my request was badly worded it would have been nice to atleast get a mail that says i need to correct myself.
#412 [16:16] <Odysseius> ppl123, If they do not reply within two weeks, let me know, you can PM me on here.
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#414 [16:17] <Webchat_09867> please help
#415 [16:17] * Webchat_35326 [webchat@static.belong.com.au] has quit. (Client Quit)
#416 [16:19] <mattym> Webchat_09867, This is technical help, you need to check the wiki, or ask on the forums.
#417 [16:19] <Webchat_09867> rip
#418 [16:19] * Webchat_09867 [webchat@cpe-70-121-157-11.satx.res.rr.com] has quit. (Client Quit)
#419 [16:37] * masashiotsutsuki [webchat@ip68-3-205-30.ph.ph.cox.net] has joined #minecrafthelp
#420 [16:40] <masashiotsutsuki> hello every time i try to buy the game when it gets to the login option it says "OOPS!
#421 [16:40] <masashiotsutsuki> An error prevented your request from being processed. Please try again."
#422 [16:49] * masashiotsutsuki [webchat@ip68-3-205-30.ph.ph.cox.net] has joined #minecrafthelp
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#424 [16:50] * frann026 [webchat@201-212-173-139.net.prima.net.ar] has joined #minecrafthelp
#425 [16:50] <frann026> hola me olvide el mail de mi cuenta alguien sabe como puedo recuperarlo?
#426 [16:51] * frann026 [webchat@201-212-173-139.net.prima.net.ar] has quit. (Client Quit)
#427 [16:56] * HELP_MEH [webchat@24.115.230.162.res-cmts.mtp2.ptd.net] has joined #minecrafthelp
#428 [16:56] <HELP_MEH> hello
#429 [16:56] <HELP_MEH> yo people
#430 [16:56] <HELP_MEH> so
#431 [16:57] <HELP_MEH> I'm having this issue
#432 [16:57] <HELP_MEH> when u try to join it says
#433 [16:57] <HELP_MEH> hang on lemme copy and paste it
#434 [16:57] <HELP_MEH> btw is any1 there?
#435 [16:57] <HELP_MEH> Unable to create temporary directory.
#436 [16:57] <HELP_MEH> thats what it says
#437 [16:57] <HELP_MEH> when I try to start the game
#438 [16:58] <HELP_MEH> and I just can't join and I'm triggered
#439 [17:01] * HELP_MEH [webchat@24.115.230.162.res-cmts.mtp2.ptd.net] has quit. (Client Quit)
#440 [17:06] * ADRGaming [webchat@174-23-35-239.slkc.qwest.net] has joined #minecrafthelp
#441 [17:07] * west89 [Mibbit@p54810301.dip0.t-ipconnect.de] has joined #minecrafthelp
#442 [17:07] * Absol kicked west89 from #minecrafthelp (Reason: est89 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#443 [17:07] <ADRGaming> hi
#444 [17:09] <ADRGaming> so My Minecraft issue is al sience The beginning of July when I got MC Java edition it stopped loading it took 10 people to help nothing worked Mc loaded for 2 weeks then suddenly It didn't load im on 32x bit laptop with 2 gigs of dram is that a reason why its not loading?
#445 [17:10] <ADRGaming> it has windows 10 on this laptop
#446 [17:12] * zachds20 [webchat@c-73-11-188-158.hsd1.wa.comcast.net] has joined #minecrafthelp
#447 [17:13] <mattym> ADRGaming, With those specs, I am guessing it was never meant to have win 10 on it. But what exactly do you mean by not loading?
#448 [17:13] <zachds20> hey, I could use some help, my friend does not remember the email address associated with his old minecraft account, and it doesn't seem like he can migrate it to a new one on the mojang website without knowing this address. How can he go about recovering his account?
#449 [17:14] <mattym> ??> zachds20 account/send-email
#450 [17:14] <Absol> zachds20: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#451 [17:14] <Absol> zachds20: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#452 [17:14] <ADRGaming> what it means Is Mojang logo only comes up is it caused from AVG antivirus I have it o my laptop
#453 [17:15] <mattym> ??> ADRGaming launcher/log-txt
#454 [17:15] <Absol> ADRGaming: We need to see your full launcher log, which is created in the game directory.
#455 [17:15] <Absol> ADRGaming: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#456 [17:16] <ADRGaming> im unistalling AVG now
#457 [17:16] <ADRGaming> The ubuntu Pastebin Doesn't show anything when I hit past
#458 [17:16] <ADRGaming> paste*
#459 [17:17] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#460 [17:17] <mattym> ADRGaming, You probably left one of the required fields blank
#461 [17:20] <zachds20> Absol the issue is that he does not remembner the original email for his account so he can not use the support contact on the mojang site. He knows the username and password but doesnt remember the email
#462 [17:21] <mattym> zachds20, Their support is his only option.
#463 [17:22] <zachds20> mattym, there isn't even an email address he could get in touch with directly rather than going through the mojang site?
#464 [17:22] * Morrolan [znc@znc.morrolan.ch] has joined #minecrafthelp
#465 [17:22] <mattym> zachds20, No
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#468 [17:33] * west89 [~west89@p54810301.dip0.t-ipconnect.de] has joined #minecrafthelp
#469 [17:33] <west89> Hello
#470 [17:34] <west89> I have with the mods under linux
#471 [17:35] * EdegioFTW [webchat@c75-123.i05-19.onvol.net] has joined #minecrafthelp
#472 [17:35] <EdegioFTW> Hello my Account was Hacked and I have the Trascetion id What should i do?
#473 [17:35] <mattym> ??> EdegioFTW account/send-email
#474 [17:35] <Absol> EdegioFTW: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#475 [17:35] <Absol> EdegioFTW: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#476 [17:37] <west89> I always get a mistake with launcher
#477 [17:37] <mattym> west89, We do not support modded.
#478 [17:41] * UnRealDinnerbone [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#479 [17:56] * christink [webchat@ip70-177-183-168.ph.ph.cox.net] has joined #minecrafthelp
#480 [17:56] <christink> Unable to update native launcher error received. How do I fix it?
#481 [17:57] <mattym> ??> christink error/download
#482 [17:57] <Absol> christink: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#483 [17:57] <mattym> christink, Check the info in the link Absol wrote.
#484 [18:01] <christink> What is native launcher?
#485 [18:01] <mattym> christink, The game launcher.
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#487 [18:02] * west89 [~west89@p54810301.dip0.t-ipconnect.de] has quit. (Quit: Leaving)
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#489 [18:25] * secretstranger [webchat@pool-173-48-164-236.bstnma.fios.verizon.net] has joined #minecrafthelp
#490 [18:26] <secretstranger> Hello. minecraft crashes and this is the error code.
#491 [18:26] <secretstranger> https://pastebin.com/sw8ei1ww
#492 [18:26] <mattym> secretstranger, Are you running Razer Synapse or Cortex?
#493 [18:27] <secretstranger> synapse
#494 [18:27] <mattym> secretstranger, Uninstall it.
#495 [18:27] <secretstranger> gotchu my friend
#496 [18:30] <secretstranger> uninstalled
#497 [18:30] <mattym> secretstranger, Try running the game again.
#498 [18:31] <secretstranger> crashed again
#499 [18:31] <mattym> secretstranger, One moment
#500 [18:32] <secretstranger> https://pastebin.com/gWppMVFy no worries new crash report
#501 [18:32] <mattym> secretstranger, Lol was about to ask for one
#502 [18:32] <secretstranger> gotchu
#503 [18:33] <mattym> secretstranger, Are you on Win10?
#504 [18:34] <secretstranger> nope windows 7
#505 [18:35] <secretstranger> yes you read that right, 7
#506 [18:35] <mattym> secretstranger, Ok, one sec, been a while, and need to look up how to do this. Unless you know how to get to the Environment Variables
#507 [18:36] <secretstranger> at the tab
#508 [18:36] <secretstranger> what info do you need from it
#509 [18:36] <mattym> secretstranger, Nothing, just make sure there is no setting called _JAVA_OPTIONS
#510 [18:37] <secretstranger> nope
#511 [18:37] <secretstranger> nope as in there is no JAVA_OPTIONS
#512 [18:37] <mattym> secretstranger, Ok hang on a sec.
#513 [18:39] * Webchat_02093 [webchat@dsl-50-5-87-93.fuse.net] has joined #minecrafthelp
#514 [18:39] <mattym> secretstranger, Based on the new crash log and the file it says it has an issue with. As well as some other reports online of users also on Win 7, you may want to try installing/reinstalling this package https://www.microsoft.com/en-us/download/details.aspx?id=26999
#515 [18:40] <mattym> Although I am not sure why Minecraft would need that.
#516 [18:40] <Webchat_02093> I use to be able to hit shift and the items in my command bard would jump to inventory or into a chest if I had it open. But now it will not. How can I fix this?
#517 [18:40] <mattym> Webchat_02093, That sounds like something from a mod.
#518 [18:41] <Webchat_02093> okay thanks.
#519 [18:42] * Webchat_02093 [webchat@dsl-50-5-87-93.fuse.net] has quit. (Client Quit)
#520 [18:43] <secretstranger> Did that im going to try again
#521 [18:44] <secretstranger> Same crash report as last time
#522 [18:45] <mattym> ??> secretstranger tools/hjt
#523 [18:45] <Absol> secretstranger: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#524 [18:45] <Absol> secretstranger: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#525 [18:45] <secretstranger> will do
#526 [18:47] <secretstranger> https://pastebin.com/r655VwhB
#527 [18:48] <mattym> secretstranger, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#528 [18:48] <secretstranger> will do
#529 [18:49] <secretstranger> Crashed instantly at start up
#530 [18:50] <mattym> ??> secretstranger av/adwcleaner
#531 [18:50] <Absol> secretstranger: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#532 [18:50] <Absol> secretstranger: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#533 [18:53] * Secretstranger [webchat@pool-173-48-164-236.bstnma.fios.verizon.net] has joined #minecrafthelp
#534 [18:53] <Secretstranger> https://pastebin.com/sGw6ayy7
#535 [18:53] <Secretstranger> ran it
#536 [18:54] * PixieTails [webchat@dsl-50-5-87-93.fuse.net] has joined #minecrafthelp
#537 [18:54] <mattym> Secretstranger, Doesn't seem to have picked up anything that would cause an issue. But try starting the game again.
#538 [18:55] <Secretstranger> well im in the game now. It'll be fine for awhile and then crash. Ill let you know if it crashes. If not thank you homie
#539 [18:56] <PixieTails> okay, so I asked a few minutes ago about me not being able to 'shift' my items into inventory. You said it was a mod...what exactly does that mean? Because I was able to do this yesterday both playing single player and multi-player but I cant do it today >_< Sorry to be a bother lol
#540 [18:56] <Secretstranger> Well that was short lives. same crash report.
#541 [18:57] <Secretstranger> lived**
#542 [18:57] <mattym> PixieTails, Did you ever install any mods?
#543 [18:57] <PixieTails> no
#544 [18:58] <mattym> Secretstranger, Still that msvcr100.dll under problematic frame?
#545 [18:58] <mattym> PixieTails, Did you change any control settings?
#546 [18:59] <PixieTails> The only thing in my control settings I touched was the brightness, didn't touch anything else v_v
#547 [18:59] <mattym> ??> PixieTails win/reinst
#548 [18:59] <Absol> PixieTails: You may need to reinstall the locally installed files that Minecraft puts into place.
#549 [18:59] <Absol> PixieTails: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#550 [19:00] <Secretstranger> msvcr100.dll ? Im sorry I dont know what thats referring to or where it is. is that in environment ?
#551 [19:00] <PixieTails> okay I'll give it a go. THANKS So much! ^__^
#552 [19:00] * PixieTails [webchat@dsl-50-5-87-93.fuse.net] has quit. (Quit: webchat.esper.net)
#553 [19:01] <mattym> Secretstranger, No
#554 [19:01] <mattym> Secretstranger, Is that still in the log below where it says Problematic Frame
#555 [19:02] <Secretstranger> Yes
#556 [19:06] <boot13> If I use the command '/gamerule commandBlockOutput' it should show the current setting, right?
#557 [19:07] <mattym> boot13, Does it?
#558 [19:07] <boot13> Not for me.
#559 [19:07] <mattym> boot13, Then I guess you have the answer.
#560 [19:08] <boot13> Not at all. All that tells me is that it doesn't do that for me. The documentation says it should, and there could be a new bug. It could even be a server setting I forgot about.
#561 [19:08] <grandrolf> boot13: if on server and you're op, then yes it will show that for you - or single player with cheats enabled
#562 [19:09] <boot13> grandolf: so if it's not showing up, something weird is going on. I'm an op and in creative mode.
#563 [19:10] <grandrolf> boot13: vanilla server?
#564 [19:10] <mattym> boot13, Has the mode ever been set at all before?
#565 [19:10] <boot13> grandrolf: yes, vanilla.
#566 [19:11] <boot13> +mattym: I don't think so. But I tried other gamerules and none of them appear.
#567 [19:12] <grandrolf> boot13: vanilla as in plain vanilla, no version that supports plugins or mods - and what version?
#568 [19:13] <boot13> Plain vanilla 1.13 survival mode, no plugins or mods.
#569 [19:14] <grandrolf> boot13: creative doesn't matter, as long as you're op (correction as well about above, single player needs to be "open to lan" as well) - can you change your gamemode?
#570 [19:15] <boot13> grandrolf: yes, I can change gamemode.
#571 [19:16] <mattym> boot13, Does it just not show anything at all after entering the command, or shows something not expected
#572 [19:16] <boot13> grandrolf: it shows nothing at all.
#573 [19:16] <boot13> +matty: it shows nothing at all.
#574 [19:17] <grandrolf> boot13: checking server.properties, what number do you have at "op-permission-level" ?
#575 [19:17] <boot13> grandrolf: 2
#576 [19:18] <grandrolf> boot13: think that's the issue, wonder if Mojang changed gamerule, think that was the same "level" as gamemode
#577 [19:18] <grandrolf> boot13: if you can, change that to 3 or 4 and check if that sorts it
#578 [19:18] <boot13> grandrolf: ok will do.
#579 [19:24] <boot13> grandrolf: no difference after changing op-permission-level from 2 to 4 and restarting the server.
#580 [19:24] <grandrolf> boot13: what do you have it on now?
#581 [19:24] <boot13> grandrolf: 4.
#582 [19:25] <grandrolf> boot13: close the file and re-check that it's still on 4, if not stop the server, then change and save. If still - deop yourself and then op yourself again, and check again
#583 [19:29] <boot13> grandrolf: Checked the setting: it survived server restart. Deoped myself at the server console, then oped myself: no change.
#584 [19:29] <grandrolf> boot13: does the command work at server console?
#585 [19:30] <boot13> grandrolf: Yup: Gamerule commandBlockOutput is currently set to: false
#586 [19:30] <grandrolf> boot13: wonder if the op level stuck from first time
#587 [19:31] <mattym> boot13, When you change your game mode, does it show the text saying it was changed?
#588 [19:31] <grandrolf> boot13: open ops.json and check level for yourself
#589 [19:33] <boot13> +mattym: no.
#590 [19:33] <boot13> grandrolf: my user is the only op listed and it's at level 4.
#591 [19:34] <grandrolf> boot13: if you start typing /g - how many commands are available to you (should be a small window just above the command)
#592 [19:35] <boot13> grandrolf: 3.
#593 [19:36] <grandrolf> boot13: what are those commands?
#594 [19:36] <boot13> grandrolf: gamemode, gamerule, and give.
#595 [19:37] <grandrolf> boot13: and if you continue typing /gamerule - does it show more suggestions?
#596 [19:37] <boot13> grandrolf: yes, about 23 of them.
#597 [19:38] <grandrolf> boot13: and if you select the one you want to check and then press enter, what happens?
#598 [19:38] <boot13> grandrolf: no error message, just nothing at all.
#599 [19:38] <mattym> boot13, If you do /gamerule sendCommandFeedback true Does it show the outputs after the command you tried before, or the confirmation when changing gamemode
#600 [19:40] <boot13> +mattym grandrolf: that was it. Thanks. I changed that when I was doing a lot of testing and totally forgot about it.
#601 [19:40] <mattym> Figured, cause I know that should be true by default
#602 [19:41] <grandrolf> good catch mattym!
#603 [19:41] <mattym> Yeah, would have caught it sooner, cause I thought they added that as a server setting, forgot it was a gamerule
#604 [19:42] <grandrolf> didn't even know that one was added - so then mojang didn't change the op-level for gamerule :)
#605 [19:42] <grandrolf> boot13: so if you wanted level 2 for a reason, not having ops be able to do everything - remember to change that back in your settings
#606 [19:43] * Ninja_Snow [webchat@181.223.185.51] has joined #minecrafthelp
#607 [19:44] <boot13> grandrolf: right, thanks.
#608 [19:44] <Ninja_Snow> Olá eu comprei o jogo pelo site oficial do Brasil, mas não consigo acessar ele pela mojang
#609 [19:45] <mattym> ??> Ninja_Snow lang/pt
#610 [19:45] <Absol> Ninja_Snow: Nós só falamos inglês aqui. Você pode, no entanto, usar um tradutor se quiser, como https://translate.google.com/#pt/en
#611 [19:46] <Ninja_Snow> Hello, I bought the game through the official website of Brazil, but I can not access it through mojang
#612 [19:46] <mattym> Ninja_Snow, Did you buy it from minecraft.net?
#613 [19:47] <Ninja_Snow> No, I buy from minecraft.com.br
#614 [19:47] <mattym> Ninja_Snow, That is not an official site.
#615 [19:48] <Ninja_Snow> Ok
#616 [19:48] <Ninja_Snow> ty
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#618 [19:52] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#619 [19:56] * Dewyyu [webchat@cpe-72-190-201-35.satx.res.rr.com] has joined #minecrafthelp
#620 [19:57] <Dewyyu> Hey so my minecraft launches and hangs on a windowed Mojang Screen then stops responding and keeps hanging.
#621 [19:58] * piotrex43 [~piotrex43@79.163.206.246.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#622 [19:59] <mattym> Dewyyu, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#623 [20:00] <Dewyyu> I closed Discord completely and it still just hangs
#624 [20:00] <mattym> ??> Dewyyu tools/hjt
#625 [20:00] <Absol> Dewyyu: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#626 [20:00] <Absol> Dewyyu: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#627 [20:06] * iHexic [webchat@c-71-57-100-163.hsd1.il.comcast.net] has joined #minecrafthelp
#628 [20:06] <iHexic> Anyone want to help me?
#629 [20:06] <iHexic> Anyone who has the ability?
#630 [20:07] <Dewyyu> I accidently closed it and it keeps saying it's already open
#631 [20:07] <iHexic> I migrated my mc account because my email account got hacked and some how they migrated it back without my email. HELP! I have a 2016 minecon cape.
#632 [20:08] <Dewyyu> https://paste.ubuntu.com/p/FnGHMFbDhq/
#633 [20:09] <iHexic> No one will help me
#634 [20:11] * ShelbyW [webchat@72-28-176-158-dhcp.aik.sc.atlanticbb.net] has joined #minecrafthelp
#635 [20:12] <mattym> iHexic, You need to explain what you need help with.
#636 [20:12] <iHexic> Okay
#637 [20:12] <mattym> ??> Dewyyu av/adwcleaner
#638 [20:12] <Absol> Dewyyu: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#639 [20:12] <Absol> Dewyyu: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#640 [20:13] <iHexic> So i have 2 emails, and my mc account is one, got hacked but i migrated it. Then the account 20 mins latter got migrated back
#641 [20:13] <iHexic> The email is gone out of my control.
#642 [20:13] <iHexic> Can you migrate it back to my email.
#643 [20:13] <mattym> iHexic, Thats cause if they have control over the email, they can contest any changes.
#644 [20:14] <mattym> iHexic, You will need to contact Mojang with the instructions Absol provides below
#645 [20:14] <iHexic> But i migrated it to my new email
#646 [20:14] <mattym> ??> iHexic account/send-email
#647 [20:14] <iHexic> And i have it.
#648 [20:14] <Absol> iHexic: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#649 [20:14] <Absol> iHexic: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#650 [20:14] * Dewyyu [webchat@cpe-72-190-201-35.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#651 [20:14] <mattym> iHexic, Like I said, if someone has access to your original email, than can contest the move.
#652 [20:15] <iHexic> but i dont have the code no more....
#653 [20:15] <iHexic> It was on the login page for mojang
#654 [20:15] <iHexic> pretty sure
#655 [20:15] <iHexic> or its gone...
#656 [20:16] <mattym> iHexic, Only Mojang can help you.
#657 [20:16] <iHexic> Ill try anyways, thanks!
#658 [20:18] * ShelbyW [webchat@72-28-176-158-dhcp.aik.sc.atlanticbb.net] has quit. (Quit: webchat.esper.net)
#659 [20:20] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#660 [20:27] * ThatsAmazing [webchat@ip68-104-100-171.lv.lv.cox.net] has joined #minecrafthelp
#661 [20:27] <ThatsAmazing> Hello, anyone there?
#662 [20:28] <ThatsAmazing> When I try to start my minecraft from the launcher, it crashes not even getting passed the Mojang screen.
#663 [20:28] <mattym> ??> ThatsAmazing tools/hjt
#664 [20:28] <Absol> ThatsAmazing: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#665 [20:28] <Absol> ThatsAmazing: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#666 [20:30] <ThatsAmazing> https://paste.ubuntu.com/p/mrYtVk75d6/
#667 [20:31] <mattym> ThatsAmazing, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#668 [20:31] <ThatsAmazing> I'm not running it, should I try to disable it anyway?
#669 [20:32] <mattym> ThatsAmazing, Are you sure its completely not running now?
#670 [20:32] <ThatsAmazing> I have it open in chrome, but it wasn't open when the problem started.
#671 [20:32] <mattym> ??> ThatsAmazing launcher/log-txt
#672 [20:32] <Absol> ThatsAmazing: We need to see your full launcher log, which is created in the game directory.
#673 [20:32] <Absol> ThatsAmazing: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#674 [20:34] <ThatsAmazing> https://paste.ubuntu.com/p/Y5z9TGmGnS/
#675 [20:34] <mattym> ThatsAmazing, Ok one moment.
#676 [20:35] <mattym> ??> ThatsAmazing av/adwcleaner
#677 [20:35] <Absol> ThatsAmazing: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#678 [20:35] <Absol> ThatsAmazing: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#679 [20:35] <ThatsAmazing> Alright, I will do that
#680 [20:36] * ThatsAmazing [webchat@ip68-104-100-171.lv.lv.cox.net] has quit. (Quit: webchat.esper.net)
#681 [20:36] * sergio840_yt [webchat@191.116.65.91] has joined #minecrafthelp
#682 [20:37] <sergio840_yt> I can not play minecraft
#683 [20:37] <mattym> sergio840_yt, What happens when you try?
#684 [20:40] <sergio840_yt> the game is crashing
#685 [20:40] <mattym> ??> sergio840_yt launcher/log-txt
#686 [20:40] <Absol> sergio840_yt: We need to see your full launcher log, which is created in the game directory.
#687 [20:40] <Absol> sergio840_yt: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#688 [20:41] * ThatsAmazing [webchat@ip68-104-100-171.lv.lv.cox.net] has joined #minecrafthelp
#689 [20:41] <ThatsAmazing> Alright I'm back after restarting my computer
#690 [20:42] <mattym> ThatsAmazing, Check the game again
#691 [20:43] <ThatsAmazing> It still crashed.
#692 [20:44] <mattym> ThatsAmazing, Still on or before the Mojang screen?
#693 [20:44] <ThatsAmazing> Before mojang screen.
#694 [20:45] <mattym> ThatsAmazing, Make sure Discord is not starting up when you start your PC
#695 [20:45] <ThatsAmazing> It's not, I can confirm.
#696 [20:45] <mattym> ??> ThatsAmazing win/dxdiag
#697 [20:45] <Absol> ThatsAmazing: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#698 [20:47] <ThatsAmazing> https://paste.ubuntu.com/p/wfQpWTKYK2/
#699 [20:48] <mattym> ThatsAmazing, Ok one sec.
#700 [20:48] <mattym> ThatsAmazing, Download and Install the file from this page https://www.geforce.com/drivers/results/136673
#701 [20:50] <ThatsAmazing> Okay
#702 [20:53] <sergio840_yt> I did it now that I do
#703 [20:54] <mattym> sergio840_yt, We need the link you created
#704 [20:54] <sergio840_yt> okay
#705 [20:56] <ThatsAmazing> It looks like it's going to take a while to install the drivers, is there anything I need to do while they're downloading?
#706 [20:56] <mattym> ThatsAmazing, No, for now just let them finish.
#707 [20:59] <sergio840_yt> I already sent it to the URL now that I do
#708 [20:59] <mattym> sergio840_yt, We need the URL to it here.
#709 [21:00] <sergio840_yt> okay
#710 [21:01] <ThatsAmazing> They're finished installing.
#711 [21:01] <mattym> ThatsAmazing, Finished downloading, or installing?
#712 [21:01] <ThatsAmazing> installing.
#713 [21:01] <ThatsAmazing> It wants me to log in
#714 [21:01] <mattym> ThatsAmazing, Thats just the Geforce App, you can ignore that for now
#715 [21:02] <mattym> ThatsAmazing, Try running the game again
#716 [21:02] <sergio840_yt> [21:50:24 INFO]: Reported crash to Mojang (ID 0)
#717 [21:02] <ThatsAmazing> Alright.
#718 [21:02] <ThatsAmazing> Aye! Works now, thank you so much.
#719 [21:02] <mattym> sergio840_yt, We need the link to the paste.ubuntu.com page you made
#720 [21:02] <sergio840_yt> https://paste.ubuntu.com/p/YvxcG86KPB/
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#723 [21:04] <mattym> ??> sergio840_yt mods
#724 [21:04] <Absol> sergio840_yt: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#725 [21:05] <sergio840_yt> I do not have mods installed
#726 [21:05] <mattym> sergio840_yt, You are using an unofficial launcher.
#727 [21:07] <sergio840_yt> donde puedo conseguir un launcher oficial
#728 [21:07] <sergio840_yt> where can I get an official launcher
#729 [21:07] <mattym> sergio840_yt, minecraft.net
#730 [21:08] <sergio840_yt> okay, thanks
#731 [21:22] * sergio840_yt [webchat@191-125-59-155.bam.movistar.cl] has joined #minecrafthelp
#732 [21:23] <sergio840_yt> where can I get an official launcher for free
#733 [21:23] <sergio840_yt> :v
#734 [21:23] <mattym> sergio840_yt, You need to buy Minecraft to play Minecraft.
#735 [21:25] <sergio840_yt> do not fuck install any
#736 [21:25] <Absol> sergio840_yt: Please keep it civil
#737 [21:25] <sergio840_yt> :v
#738 [21:25] <mattym> sergio840_yt, Either buy the game and use the official launcher, or do not play it. That is all the advice we can give you on the matter.
#739 [21:26] <sergio840_yt> okay
#740 [21:26] <sergio840_yt> now if we talk about how serious
#741 [21:27] <sergio840_yt> my minecraft crashed every time I want to play it
#742 [21:28] * Edu [webchat@140.166.196.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#743 [21:28] <Edu> https://paste.ubuntu.com/p/D9Grg9XHfq/
#744 [21:28] * CubeTheThird kicked sergio840_yt from #minecrafthelp (Reason: ergio840_yt :you can purchase the game from minecraft.net/store)
#745 [21:29] <CubeTheThird> Edu, sorry, but unfortunately your graphics card is not supported on newer editions of windows. You will either have to downgrade to windows 7, get a new graphics card (only applicable to Desktop computers), or use a different computer.
#746 [21:30] <Edu> I can use window 8?
#747 [21:31] <mattym> Edu, What did your computer have when you got it?
#748 [21:32] <Edu> Well I did not have java, and I had several programs that did not work and I restarted the factory
#749 [21:33] <mattym> Edu, You hardware is only supported as high as Windows 7.
#750 [21:34] <Edu> Nor will you work with windows 8?
#751 [21:34] <mattym> Edu, It will not.
#752 [21:35] <Edu> One more question, Can I install wondow 7 from window 10 without a disk or something like that?
#753 [21:39] <mattym> Edu, Do you still have a windows 7 product key?
#754 [21:40] <Edu> No, I just have no password so it came straight to me with window 10
#755 [21:41] <mattym> Edu, Then you would need to actually purchase Windows 7. But with that computer which is fairly underpowered, it would be better to save up for a new computer.
#756 [21:42] <Edu> I understand, thank you very much.
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#759 [21:56] * Bird [webchat@cpe-173-91-39-167.neo.res.rr.com] has joined #minecrafthelp
#760 [21:58] <Bird> So, I haven't played Minecraft on PC for 4+ years, but I thought I'd go back and splay it again... problem is, I bought it along time ago on a Hotmail account and I don't remember the password
#761 [21:58] <mattym> ??> Bird account/send-email
#762 [21:58] <Absol> Bird: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#763 [21:59] <Absol> Bird: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#764 [21:59] <Bird> Another problem, I have no idea where the Transaction ID is... I have none of my old hotmail emails after microsoft migrated that to Outlook
#765 [22:00] <mattym> Bird, Do you know if your account was ever migrated or not?
#766 [22:01] <mattym> Bird, The Minecraft account i mean.
#767 [22:02] <Bird> I don't believe so, although I have tried the "forgot password?" option on both the Mojang login and the Minecraft Premium login page to no avail
#768 [22:02] <mattym> Bird, So in the past you always logged in with a username and pass, not the email itself?
#769 [22:03] <Bird> Yes, it was always my username and password
#770 [22:03] <mattym> Bird, Do you remember how you purchased it, as in the payment type?
#771 [22:04] <Bird> That was long ago enough that I wasn't able to pay (my dad did) and he doesn't have any emails from more than a year ago
#772 [22:04] <mattym> Bird, Do you know if a credit card was used, or Paypal?
#773 [22:05] <Bird> Oof, I'll ask what he used
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#776 [22:37] <Yurgen_Crack_Yt> el minecraft no me habre que tengo que hacer?
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#778 [23:00] * PRONI [webchat@186-130-191-19.speedy.com.ar] has joined #minecrafthelp
#779 [23:00] <PRONI> ASASAS
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#783 [23:53] * iNovaHD [webchat@50.54.87.185] has joined #minecrafthelp
#784 [23:53] <iNovaHD> hello
#785 [23:54] <iNovaHD> I can't open Minecraft, once I get into the launcher, I get an error message
#786 [23:54] <mattym> iNovaHD, What does it say?
#787 [23:55] <iNovaHD> nable to save download. vec_it.json
#788 [23:55] <mattym> ??> iNovaHD error/download
#789 [23:55] <Absol> iNovaHD: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/