#1 [00:01] * DaveyCrickett [webchat@ip-61-2-52-196.nyc.us.northamericancoax.com] has joined #minecrafthelp
#2 [00:02] <DaveyCrickett> Every time I try to log into minecraft.net, I get the error message "Oops! An error prevented your request from being processed. Please try again later."
#3 [00:07] <DaveyCrickett> Hello?
#4 [01:01] * trenten [~trenten@c-73-228-255-29.hsd1.mn.comcast.net] has quit. (Ping timeout: 202 seconds)
#5 [01:04] * trenten [~trenten@c-73-228-255-29.hsd1.mn.comcast.net] has joined #minecrafthelp
#6 [01:05] * trenten [~trenten@c-73-228-255-29.hsd1.mn.comcast.net] has quit. (Client Quit)
#7 [01:18] * bbboys [webchat@cpe-120-148-96-24.vb07.vic.asp.telstra.net] has joined #minecrafthelp
#8 [01:19] <bbboys> hi i'm trying to find pokemon mod for minecraft but don't know where or who to use
#9 [01:55] * OmarRocks7777777 [webchat@cpe-101-164-86-4.hhui-cr-008.cht.nsw.bigpond.net.au] has joined #minecrafthelp
#10 [01:56] <OmarRocks7777777> Hey, whenever I open up Minecraft(1.13 Java) The game freezes on the startup menu, and the window says "not responding" Can you help?
#11 [01:57] <yuken> OmarRocks7777777, do you have Discord installed?
#12 [01:57] <OmarRocks7777777> yes
#13 [01:57] <yuken> Open up Discord, go into Settings > Overlay and disable the overlay. After that, try Minecraft again.
#14 [01:58] <OmarRocks7777777> thanks
#15 [01:59] <OmarRocks7777777> WOW! thanks! i had no clue it would be this easy!
#16 [01:59] <OmarRocks7777777> it worked
#17 [01:59] <OmarRocks7777777> pleasure doing business with you
#18 [01:59] * OmarRocks7777777 [webchat@cpe-101-164-86-4.hhui-cr-008.cht.nsw.bigpond.net.au] has quit. (Client Quit)
#19 [02:18] <DaveyCrickett> Hey, whenever I try to log into minecraft.net I get this message OOPS! An error prevented your request from being processed. Please try again
#20 [03:31] * west89 [~west89@p54810301.dip0.t-ipconnect.de] has joined #minecrafthelp
#21 [03:32] <west89> there is also a crahs report under Linux
#22 [03:33] <yuken> west89, what is the issue?
#23 [03:33] <west89> In home directory. Minecraft is not a folder crash
#24 [03:34] <yuken> Then ~/.minecraft is not a directory, but a file, which needs to be corrected.
#25 [03:34] <yuken> Or you can set a new directory.
#26 [03:36] <west89> @yuken
#27 [03:36] <west89> I need to analyze something for a problem.
#28 [03:36] <west89> @yuken I need to analyze something for a problem.
#29 [03:38] * thelounge99 [webchat@c-71-226-149-254.hsd1.ga.comcast.net] has joined #minecrafthelp
#30 [03:38] <west89> @yuken what is the Home / User / .Minecraft
#31 [03:38] <thelounge99> my game keeps crashing when I open it
#32 [03:39] <Andrio> west89, we're asking you that, because apparently it's not what is supposed to be there.
#33 [03:45] * Frisk [~piotrex43@79.163.206.246.ipv4.supernova.orange.pl] has joined #minecrafthelp
#34 [03:47] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#35 [03:47] * chaos [webchat@67-8-177-141.res.bhn.net] has joined #minecrafthelp
#36 [03:48] <chaos> i have logged back into my old account after a number of years
#37 [03:48] <chaos> and i says i do not have the game
#38 [03:48] <chaos> i have transaction ids from when i purchanced it on paypal and and invoice id for the purchace
#39 [03:51] <Andrio> chaos, are you sure you used the right email address?
#40 [03:52] <chaos> its the same email ive used
#41 [03:53] <west89> @Andrio no it is not
#42 [03:54] <west89> @Andrio
#43 [03:54] <west89> There is the launcher_log.txt but it does not bring me
#44 [03:54] <Andrio> west89, can you show us the crash report?
#45 [03:54] <Andrio> ??> west89 paste
#46 [03:54] <Absol> west89: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#47 [03:55] <chaos> there is no crash report
#48 [03:55] <chaos> i might of gotten it
#49 [03:55] <Andrio> chaos, what was your Minecraft profile name?
#50 [03:55] <chaos> BMFxCLASSIC
#51 [03:56] <chaos> game iis downloading now
#52 [03:56] <Andrio> ok
#53 [03:56] <chaos> i think i figured it out wouldnt let me dl without purchance
#54 [03:56] <chaos> so i went to direct link from another source
#55 [03:56] <chaos> now its working
#56 [03:57] <west89> @Andrio, minecraft helpf is the wrong contact person for me
#57 [03:59] <Andrio> Person?
#58 [03:59] <west89> @Andrio, I just need to know if there is another crash dad file
#59 [04:00] <west89> @Andrio,
#60 [04:00] <west89> it's about modding
#61 [04:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#62 [04:00] <Andrio> ah.
#63 [04:20] * _DayCat_ [webchat@78-73-88-185-no169.tbcn.telia.com] has joined #minecrafthelp
#64 [04:21] <_DayCat_> why are my minecraft crashing when i try to open it??
#65 [04:25] * MaIfY [webchat@82-76-7--162.rdsnet.ro] has joined #minecrafthelp
#66 [04:27] <MaIfY> hi , i have a problem with installing forge , game crash , some download issues
#67 [04:28] <MaIfY> any suggestions?
#68 [04:32] * MaIfY [webchat@82-76-7--162.rdsnet.ro] has quit. (Quit: webchat.esper.net)
#69 [04:40] * e_l1997 [~quassel@193.182.1.200] has quit. (Read error: Connection reset by peer)
#70 [04:41] <west89> It's about forge
#71 [04:41] * Dolestier [webchat@ip4da61062.direct-adsl.nl] has joined #minecrafthelp
#72 [04:43] * Dolestier [webchat@ip4da61062.direct-adsl.nl] has quit. (Client Quit)
#73 [05:36] * MajGenRelativity__ is now known as MajGenRelativity
#74 [05:47] * Fabjo [webchat@2.43.68.145] has joined #minecrafthelp
#75 [05:48] <Fabjo> hi, i just bought minecraft but i can't open a world or join a server because of this error The game crashed whilst mouseclicked event handler
#76 [05:48] <Fabjo> Error: java.lang.IllegalStateException: failed to create a child event loop
#77 [05:48] <tyteen4a03> ??> Fabjo tools/hjt
#78 [05:48] <Absol> Fabjo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#79 [05:48] <Absol> Fabjo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#80 [05:52] <Fabjo> https://paste.ubuntu.com/p/M2v2d8d5Gc/
#81 [05:52] <Fabjo> idk if it's correct, but it give me this
#82 [05:53] <Odysseius> Fabjo, After you followed the instructions Absol gave you, it gave you this?:
#83 [05:53] <tyteen4a03> Fabjo: follow the instructions above
#84 [05:56] <Fabjo> this is all i found in the text file
#85 [05:57] <Odysseius> ??> Fabjo tools/hjt
#86 [05:57] <Absol> Fabjo: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#87 [05:57] <Absol> Fabjo: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#88 [05:57] <Odysseius> Fabjo, Here are the instructions again. Please follow them.
#89 [06:00] <Fabjo> https://paste.ubuntu.com/p/r3fhDWbyhp/
#90 [06:02] <Odysseius> Fabjo, Uninstall Hamachi and reinstall Avast.
#91 [06:02] <Fabjo> okay, thanks
#92 [06:21] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#93 [06:21] * KillerRabbitZ_TV [webchat@182.232.216.46] has joined #minecrafthelp
#94 [06:21] <DaMelon> Hello
#95 [06:21] <KillerRabbitZ_TV> hello
#96 [06:22] <Odysseius> DaMelon, Hello
#97 [06:22] <Odysseius> KillerRabbitZ_TV, Hello
#98 [06:22] <DaMelon> I need help[
#99 [06:22] <KillerRabbitZ_TV> how to fixed java.lang.nullpointerexception:group
#100 [06:22] <Odysseius> DaMelon, Help with what?
#101 [06:22] <Odysseius> KillerRabbitZ_TV, Does it happen on 1.13?
#102 [06:24] <KillerRabbitZ_TV> yeah
#103 [06:24] <DaMelon> It's with 1.13 yeah
#104 [06:25] <Odysseius> DaMelon, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#105 [06:25] <Odysseius> KillerRabbitZ_TV, Please try to connect to mctest.ae97.net and check if the issue occurs on that server as well.
#106 [06:25] <DaMelon> Ummmm
#107 [06:26] <KillerRabbitZ_TV> ok i will try
#108 [06:26] <DaMelon> You said DaMelon, Help with what. SO I FLIPPING ANSWERED IT
#109 [06:26] <Odysseius> DaMelon, You never said what the problem was, I thought you were answering to a question I asked someone else.
#110 [06:26] * Webchat_89117 [webchat@104-11-176-78.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#111 [06:27] <Odysseius> DaMelon, Also, please don't shout.
#112 [06:27] <Webchat_89117> Im having bad lag in game, even though I have a higher end pc with a 1050ti graphics card
#113 [06:27] <Odysseius> Webchat_89117, Does it occur in all game versions, or only 1.13?
#114 [06:28] <Webchat_89117> Not sure, I just got the game yesterday
#115 [06:28] <Odysseius> ??> Webchat_89117 launcher/change-version
#116 [06:28] <Absol> Webchat_89117: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#117 [06:28] <Odysseius> Webchat_89117, Check if it also lags on 1.12.2.
#118 [06:28] <DaMelon> Everytime I try to load up minecraft 1.13 it gets to the home screen but then freezes so everythime I have to restart my laptop
#119 [06:29] <Webchat_89117> Is this a common problem with the new version?
#120 [06:29] <Odysseius> Webchat_89117, Not a common on, just very few people.
#121 [06:29] <Odysseius> DaMelon, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#122 [06:30] <DaMelon> Oh yeah I forgot that I had discord xD
#123 [06:30] <DaMelon> I'll try
#124 [06:30] <DaMelon> How do I do that?
#125 [06:30] <KillerRabbitZ_TV> I could not go into multiplayer mode, it bounced off.
#126 [06:31] <Odysseius> DaMelon, Discord Settings..
#127 [06:31] <DaMelon> Ok...
#128 [06:31] <Odysseius> KillerRabbitZ_TV, It crashed?
#129 [06:31] <KillerRabbitZ_TV> I now play on version 1.8.9.
#130 [06:32] <Webchat_89117> so I switched versions, but im still experiencing the same performance issues
#131 [06:32] <Odysseius> KillerRabbitZ_TV, We only support the latest stable version, which is 1.13.
#132 [06:32] <Odysseius> ??> Webchat_89117 win/dxdiag
#133 [06:33] <Absol> Webchat_89117: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#134 [06:33] <DaMelon> Ok, I'll try loading 1.13 up now
#135 [06:33] <DekPGM> ok
#136 [06:34] <Odysseius> DekPGM, If it crashes on 1.13, please send us the error message
#137 [06:34] <Odysseius> ??> DekPGM paste
#138 [06:34] <Webchat_89117> should i be running the java edition for computer or windows 10?
#139 [06:34] <Absol> DekPGM: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#140 [06:34] <Odysseius> Webchat_89117, That is up to you.
#141 [06:34] <Odysseius> Webchat_89117, Though the issues are likely not to occur in the Windows 10 version
#142 [06:35] <DekPGM> ok
#143 [06:36] <Webchat_89117> https://paste.ubuntu.com/p/cdxpfpCVPK/
#144 [06:36] <Webchat_89117> theres the ubuntu link
#145 [06:37] <DaMelon> it worked
#146 [06:37] <DaMelon> bye
#147 [06:37] <DaMelon> thx
#148 [06:37] * DaMelon [webchat@5ac59e04.bb.sky.com] has quit. (Quit: webchat.esper.net)
#149 [06:37] <yuken> Webchat_89117, do you have GeForce Experience installed?
#150 [06:37] <Webchat_89117> yes i do
#151 [06:37] <yuken> I'd uninstall that, it has caused me severe performance issues with Minecraft before when I was stuck with an nVidia card.
#152 [06:38] <Webchat_89117> should i try to play the game in windows 10 edition?
#153 [06:38] <yuken> Sure, if you'd like.
#154 [06:38] <Odysseius> Webchat_89117, You can, but the game is slightly different than the Java Edition.
#155 [06:38] <yuken> And you can't cross-play with the two versions.
#156 [06:39] <Webchat_89117> ok, so any info based off of the ubuntu report?
#157 [06:39] <Odysseius> Webchat_89117, Uninstall the Geforce Experience for now, and see if it resolves the issue.
#158 [06:40] <yuken> Any known issues with Minecraft running in a virtual machine, or should I be fine?
#159 [06:40] <Odysseius> Not recommended and not supported
#160 [06:41] <Odysseius> that's about it
#161 [06:43] * wohuga [webchat@p5B15E7AE.dip0.t-ipconnect.de] has joined #minecrafthelp
#162 [06:43] <wohuga> Hey, I think my Acc might got hacked.
#163 [06:43] <wohuga> I borrowed it to a schoolmate of mine and since then I couldn't log in
#164 [06:43] <wohuga> it's been a while since then
#165 [06:43] <Odysseius> wohuga, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#166 [06:44] <Odysseius> ??> wohuga account/trans-id
#167 [06:44] <Absol> wohuga: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#168 [06:44] <Odysseius> ??> wohuga account/send-email
#169 [06:44] <Absol> wohuga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#170 [06:44] <Absol> wohuga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#171 [06:44] <wohuga> I don't have my transaction Id
#172 [06:44] <Odysseius> wohuga, You can recover it.
#173 [06:44] <wohuga> I think he might changed my mail
#174 [06:44] <Odysseius> wohuga, What payment method did you use to buy the game?
#175 [06:45] <wohuga> paypal, but I don't know on which day I bought it and for how many € so they can't tell me the code
#176 [06:45] <wohuga> they can't search for it, I already called them
#177 [06:45] <Odysseius> wohuga, Paypal?
#178 [06:45] <wohuga> yes
#179 [06:45] <Odysseius> wohuga, And it is not in your transaction history?
#180 [06:45] <yuken> They can't... search for it? Paypal keeps history of every single transaction, just like any other bank, for every user.
#181 [06:45] <wohuga> it's like 6 years ago
#182 [06:45] <yuken> Paypal has records for my father from 2001.
#183 [06:46] <Odysseius> w
#184 [06:46] <yuken> 2002? somewhere around there.
#185 [06:46] <Odysseius> wohuga, Paypal keeps all records
#186 [06:46] <wohuga> The dude in the hotine told me he can't search for it if I don't know the exact time and the cost of the purchase
#187 [06:46] <wohuga> I bought it like 2011/2012
#188 [06:46] <Odysseius> ??> wohuga account/trans-id/paypal
#189 [06:46] <Absol> wohuga: A Paypal transaction ID is a 17 character alphanumeric code. Example: 1AB23456C7890123D
#190 [06:46] <Absol> wohuga: If you need to recover your transaction ID, log into your PayPal account and search for "Mojang" under your Transaction History.
#191 [06:47] <Odysseius> wait what
#192 [06:48] <wohuga> I am searching for it rn
#193 [06:49] <Odysseius> wohuga, https://www.paypal.com/history
#194 [06:49] <wohuga> I clicked on the link
#195 [06:49] <wohuga> got to history
#196 [06:49] <wohuga> where can I search
#197 [06:49] <Odysseius> wohuga, What is the account username by the way?
#198 [06:49] <wohuga> lol
#199 [06:50] <wohuga> wohuga
#200 [06:50] <wohuga> is my username
#201 [06:50] <Odysseius> wohuga, Just select the years 2011 to 2012 and look through the transactions
#202 [06:50] <Odysseius> wohuga, Or download the history of those two years and then do Ctrl+F
#203 [06:51] <Odysseius> wohuga, The name of that account was changed in 2015
#204 [06:52] <wohuga> okay
#205 [06:52] <wohuga> I got it, how can I get the transaction id now?
#206 [06:52] <Odysseius> wohuga, Should be in the details for the transaction.
#207 [06:52] <wohuga> I think I got the code
#208 [06:52] <wohuga> and what should I do with the code now?
#209 [06:52] <Odysseius> ??> wohuga account/send-email
#210 [06:52] <Absol> wohuga: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#211 [06:52] <Absol> wohuga: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#212 [06:53] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#213 [06:53] <DaMelon> Ok hi again
#214 [06:54] <DaMelon> I need help. More help
#215 [06:54] <Odysseius> DaMelon, Yes?
#216 [06:54] * DekPGM [webchat@182.232.216.46] has quit. (Quit: webchat.esper.net)
#217 [06:55] <DaMelon> So I took away the over-lay thing and I could load it up but then after like 5 mins it started to lag ALOT and I mean ALOT so I uninstalled discord and it still lagged ALOT
#218 [06:56] <Odysseius> DaMelon, Just 1.13, or all versions?
#219 [06:56] <DaMelon> 1.13
#220 [06:56] <Odysseius> DaMelon, It is a known problem with 1.13 for very few people, the ticket on the bug tracker is here: https://bugs.mojang.com/browse/MC-132135
#221 [06:57] <Odysseius> DaMelon, For some people, switching to the Snapshots resolved the issue
#222 [06:57] <DaMelon> ok i'll try
#223 [06:59] <DaMelon> ok it worked thx bye
#224 [06:59] <DaMelon> I might come back tho xD
#225 [07:00] <wohuga> hey, is there any other possibility that I get my account back without sending them an email?
#226 [07:01] <wohuga> I already send it, but I am not sure if he didn't changed my mail and username
#227 [07:01] <wohuga> so I am not sure if the username is wohuga anymore
#228 [07:01] <wohuga> I got the transaction ID but nothing more I think
#229 [07:01] <wohuga> is it enough to recover my acc?
#230 [07:14] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#231 [07:18] * clockwise12 [webchat@39.44.38.13] has joined #minecrafthelp
#232 [07:20] <clockwise12> my game is really jittery and has consistent frame drops every 2 seconds, before coming back to normal only to go back down to the realm of 3 fps and lower. this only happens in minecraft, and i am not using any mods at all. how can i fix this? thanks :)
#233 [07:20] <Greymagic27> Have you tried using optifine?
#234 [07:21] <clockwise12> yes, it doesn't help. even when i turn off everything and play in 800 x 600 fullscreen, it doesn't work.
#235 [07:21] <Greymagic27> What are your system specs?
#236 [07:22] <clockwise12> i5-6200u, 8 gb ram and intel hd 520
#237 [07:22] * UnRealDinnerbone [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#238 [07:23] <Greymagic27> Does it only happen on 1.13?
#239 [07:23] <clockwise12> i am not sure. so far i have only played on 1.13 (at least on this computer)
#240 [07:23] <Greymagic27> Try on another version
#241 [07:24] <clockwise12> alright
#242 [07:26] * clockwise12 [webchat@39.44.38.13] has quit. (Quit: webchat.esper.net)
#243 [07:26] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#244 [07:27] <DaMelon> Sigh
#245 [07:27] <DaMelon> Hi
#246 [07:27] * west89 [~west89@p54810301.dip0.t-ipconnect.de] has quit. (Quit: Leaving)
#247 [07:27] * clockwise12 [webchat@39.44.38.13] has joined #minecrafthelp
#248 [07:27] <Greymagic27> DaMelon Hi!
#249 [07:27] <clockwise12> i tried in 1.12.2 and it isnt jittering
#250 [07:27] <DaMelon> Hello
#251 [07:28] <Greymagic27> clockwise12 It might be that your computer can't handle 1.13
#252 [07:28] <clockwise12> can i do something to fix it?
#253 [07:28] <DaMelon> i'll come back later cya ppl
#254 [07:28] * DaMelon [webchat@5ac59e04.bb.sky.com] has quit. (Client Quit)
#255 [07:28] <Greymagic27> Have you tried disabling all particles and putting all settings on the lowest mode?
#256 [07:28] <clockwise12> yes, everything is on the lowest except the view distance
#257 [07:29] <Greymagic27> What is your current view distance?
#258 [07:29] <clockwise12> it's just the default one i think it's 8
#259 [07:29] <Greymagic27> Turn it down to 6
#260 [07:29] <clockwise12> okay
#261 [07:30] * siriuslaat [webchat@cpc133024-sals4-2-0-cust904.know.cable.virginm.net] has joined #minecrafthelp
#262 [07:31] <siriuslaat> i have a 8700k, 1080 ti and 32 gb of ram but get low fps and really bad fps dips every 2-3 seconds
#263 [07:32] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#264 [07:33] <clockwise12> i turned it down turns out it was actually on 4
#265 [07:33] <clockwise12> it is still jittering
#266 [07:33] <clockwise12> it is still jittering
#267 [07:34] * siriuslaat [webchat@cpc133024-sals4-2-0-cust904.know.cable.virginm.net] has left #minecrafthelp
#268 [07:37] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#272 [08:04] <wohuga> hey
#273 [08:05] <wohuga> how can I get my minecraft acc back with only my transaction id
#274 [08:08] * skate_pro [webchat@90-229-237-164-no85.tbcn.telia.com] has joined #minecrafthelp
#275 [08:09] <yuken> wohuga, by emailing Mojang.
#276 [08:11] * boot13 [~boot13@mail.jrc-core.com] has quit. ()
#277 [08:12] <skate_pro> Hi! There was about three days ago I tried to log onto my Minecraft launcher, but it told me either the email address or the password was unknown. I went to Mojangs website and requested a password reset link. Three days later I still haven't received any. I contacted the customer support but they're appearently answering emails from July by now. I
#278 [08:12] <skate_pro> also tried accessing my account by answering my security questions, but that link only took me to Mojang's login page. Whaty should I do? Really eager to play...
#279 [08:17] <Odysseius> skate_pro, Wait for them to reply.
#280 [08:33] * mib_zz9zg5 [Mibbit@cpc102164-bagu17-2-0-cust101.1-3.cable.virginm.net] has joined #minecrafthelp
#281 [08:33] * Absol kicked mib_zz9zg5 from #minecrafthelp (Reason: ib_zz9zg5 :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#282 [08:45] * Bl0ckbuster2018 [webchat@host81-145-105-187.range81-145.btcentralplus.com] has joined #minecrafthelp
#283 [08:47] <Bl0ckbuster2018> why is me minecraft crashing every time i trie to launch it?
#284 [08:47] <Greymagic27> Crash report?
#285 [08:47] <Bl0ckbuster2018> yes
#286 [08:48] <Bl0ckbuster2018> helo
#287 [08:48] <Greymagic27> Can you please provide the crash report
#288 [08:49] <Bl0ckbuster2018> it just says its no responding
#289 [08:49] <Greymagic27> Are you running any mods?
#290 [08:49] <Bl0ckbuster2018> no
#291 [08:50] <Bl0ckbuster2018> no
#292 [08:51] <Bl0ckbuster2018> helo are you there
#293 [08:51] <mattym> Bl0ckbuster2018, What exactly happens when you try to start it?
#294 [08:52] <Bl0ckbuster2018> it just says its not responding and that will go on for day unless i shut it down
#295 [08:54] <Bl0ckbuster2018> are you there
#296 [08:58] <mattym> Bl0ckbuster2018, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#297 [09:38] * Niaxonnary [webchat@23.226.131.230.static.quadranet.com] has joined #minecrafthelp
#298 [09:38] <Niaxonnary> Hey, I have a problem.
#299 [09:39] <Niaxonnary> I can't login in the launcher for over 24 hours.
#300 [09:39] <Niaxonnary> I just reset my pw but still can't login. Can u guys see what sup?
#301 [09:41] <mattym> Niaxonnary, What happens when you try to?
#302 [09:42] <Niaxonnary> its says: Login failed. Invalid username or password. (Forgot your password?)
#303 [09:42] <Niaxonnary> but it's a 100% the right credentials.
#304 [09:43] <mattym> Niaxonnary, Are you using a VPN or Proxy?
#305 [09:43] <Niaxonnary> i don't.
#306 [09:43] <Niaxonnary> i did use it a couple days ago
#307 [09:43] <mattym> Niaxonnary, Are you sure its off.
#308 [09:44] <Niaxonnary> sure thing I've deleted the application and his config
#309 [09:44] <mattym> Niaxonnary, Are you on a home internet connection?
#310 [09:45] * Niaxonnary [webchat@23.226.131.230.static.quadranet.com] has joined #minecrafthelp
#311 [09:45] <Niaxonnary> i just checked
#312 [09:45] <mattym> Niaxonnary, Are you on a home internet connection?
#313 [09:45] <Niaxonnary> its completely removed from my mac
#314 [09:45] <Niaxonnary> yes i am
#315 [09:46] <mattym> Niaxonnary, Well, your connection to this chat, shows it coming from a Hosting Service provider. Unless you are using a different connection to this chat than the game, you need to make sure you are connected to your home internet network, with NO VPN or Proxy.
#316 [09:46] <Niaxonnary> thats super weird
#317 [09:46] <Niaxonnary> I'm really sure
#318 [09:46] <mattym> Niaxonnary, Who is your ISP?
#319 [09:47] <Niaxonnary> what do u mean?
#320 [09:47] <mattym> Niaxonnary, The Internet Provider, what company do you pay for internet from?
#321 [09:47] <Niaxonnary> Ziggo
#322 [09:47] <Niaxonnary> its called.
#323 [09:48] <Niaxonnary> its dutch
#324 [09:48] <Niaxonnary> im in the netherlands
#325 [09:48] <mattym> Niaxonnary, Yeah, your connection is definitely still coming through some sort of proxy or VPN.
#326 [09:48] <Niaxonnary> okay well thats very strange, ill sort it out.
#327 [09:49] <Niaxonnary> thank u so much for the support big help i hope
#328 [09:49] * Webchat_22309 [webchat@ppp-124-121-244-97.revip2.asianet.co.th] has joined #minecrafthelp
#329 [09:49] <Webchat_22309> This article refers to Minecraft: Java Edition. If you need help with Minecraft for Xbox One, mobile, VR, and Windows 10, please go here.
#330 [09:49] * Webchat_22309 [webchat@ppp-124-121-244-97.revip2.asianet.co.th] has quit. (Client Quit)
#331 [09:49] * Niaxonnary [webchat@23.226.131.230.static.quadranet.com] has quit. (Client Quit)
#332 [09:51] * thelounge13 [webchat@ppp-124-121-244-97.revip2.asianet.co.th] has joined #minecrafthelp
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#334 [09:54] * cassiousmaximus [webchat@108.59.186.232] has joined #minecrafthelp
#335 [09:55] <cassiousmaximus> somehow my account was migrated to mojang and now when i log into it and try to play it tells me i do not own game, i tried all the help pages with no luck
#336 [09:57] * BlackSiggi [webchat@node-0017.srv.de.phantom.avira-vpn.net] has joined #minecrafthelp
#337 [09:57] <BlackSiggi> need help with my login
#338 [10:00] * BlackSiggi [webchat@node-0017.srv.de.phantom.avira-vpn.net] has quit. (Client Quit)
#339 [10:01] * Twiggles [webchat@host86-154-120-184.range86-154.btcentralplus.com] has joined #minecrafthelp
#340 [10:01] <Twiggles> HELP
#341 [10:01] <Twiggles> The game crashed whilst mouseclicked event handler
#342 [10:01] <Twiggles> Error: java.lang.IllegalStateException: failed to create a child event loop
#343 [10:02] <Twiggles> Is there anyone there?
#344 [10:03] <yuken> Is this a modded environment?
#345 [10:05] <Twiggles> My minecraft wont launch at all, it just keeps crashing
#346 [10:05] <yuken> Is it modded or no?
#347 [10:05] <Twiggles> No
#348 [10:05] <Twiggles> I have no mods
#349 [10:05] <yuken> Version?
#350 [10:05] <Twiggles> 1.13
#351 [10:06] <Twiggles> I only downloaded minecraft the other day
#352 [10:06] <Twiggles> since then it wont even launch i cannot play
#353 [10:06] <Twiggles> The game crashed whilst mouseclicked event handler
#354 [10:06] <Twiggles> Error: java.lang.IllegalStateException: failed to create a child event loop
#355 [10:06] <yuken> ??> Twiggles win/reinst
#356 [10:06] <Absol> Twiggles: You may need to reinstall the locally installed files that Minecraft puts into place.
#357 [10:06] <Absol> Twiggles: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#358 [10:08] <Twiggles> Trying that now its just reinstalling the deleted files
#359 [10:08] <yuken> That's what it should be doing.
#360 [10:09] <Twiggles> Is this a known issue? Bit strange that after buying and downloading the game, i cannot even play it, thats a pretty big deal
#361 [10:09] <yuken> People have weird configurations, you most likely have one.
#362 [10:09] <yuken> If that doesn't work, then
#363 [10:09] <yuken> ??> Twiggles launcher/crash-log
#364 [10:09] <Absol> Twiggles: We need to see your crash log, which is created after a crash.
#365 [10:09] <Absol> Twiggles: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#366 [10:12] <Twiggles> Nope deleting .minecraft files did not work
#367 [10:12] <Twiggles> i will post crash report now
#368 [10:13] <Twiggles> https://paste.ubuntu.com/p/WfVYZ3BrDv/
#369 [10:14] <mattym> ??> Twiggles error/download
#370 [10:14] <Absol> Twiggles: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#371 [10:14] <mattym> Twiggles, The info Absol wrote above applies to your issue.
#372 [10:14] <Twiggles> Ok, bare with me whilst i do that
#373 [10:17] <Twiggles> I dont know what needs removing
#374 [10:17] <Twiggles> I dont have any of those programs
#375 [10:17] * strny01 [webchat@129.151.wms.cz] has joined #minecrafthelp
#376 [10:17] <yuken> Have you modified your launcher options?
#377 [10:17] <Twiggles> No
#378 [10:17] <mattym> ??> Twiggles tools/hjt
#379 [10:17] <Absol> Twiggles: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#380 [10:17] <Absol> Twiggles: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#381 [10:19] <Twiggles> https://paste.ubuntu.com/p/MSC854Yht5/
#382 [10:19] * strny01 [webchat@129.151.wms.cz] has quit. (Client Quit)
#383 [10:20] <mattym> ??> Twiggles av/adwcleaner
#384 [10:20] <Absol> Twiggles: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#385 [10:20] <Absol> Twiggles: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#386 [10:21] <GreyVulpine> Is AVG firewall still installed and running?
#387 [10:21] <mattym> GreyVulpine, As far as I know, the previous settings in AVG that caused problems, are no longer present in the current versions of it.
#388 [10:22] <Twiggles> No i dont have AVG
#389 [10:29] * wohuga [webchat@p5B15E7AE.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#390 [10:33] * Dameh [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#391 [10:35] <Dameh> Every time I click play on my Minecraft launcher it loads for a couple a couple of seconds then crashes, I dont know why the only thing I think could be messing it up is my graphics card since its hybrid it might interrupt the loading.
#392 [10:35] * Twiggles [webchat@host86-154-120-184.range86-154.btcentralplus.com] has joined #minecrafthelp
#393 [10:35] <Twiggles> I am back
#394 [10:36] <Twiggles> It still doesnt work
#395 [10:37] <Twiggles> Crash Report https://paste.ubuntu.com/p/MsvPgT4KP4/
#396 [10:37] * Dameh [webchat@184-90-26-153.res.bhn.net] has quit. (Client Quit)
#397 [10:39] <mattym> Twiggles, Can you generate a new HijackThis report?
#398 [10:40] <Twiggles> https://paste.ubuntu.com/p/wXBKZWTz5J/
#399 [10:43] <mattym> Twiggles, Is the discord app currently running, or are you using the browser version?
#400 [10:44] <Twiggles> Neither
#401 [10:45] <mattym> Twiggles, Ok
#402 [10:45] <mattym> ??> Twiggles win/dxdiag
#403 [10:45] <Absol> Twiggles: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#404 [10:47] <Twiggles> https://paste.ubuntu.com/p/ggf3BP3drQ/
#405 [10:48] <mattym> Twiggles, Hmm, not seeing anything else in either log that should cause an issue, lets try the following.
#406 [10:48] <mattym> ??> Twiggles win/reinst
#407 [10:48] <Absol> Twiggles: You may need to reinstall the locally installed files that Minecraft puts into place.
#408 [10:48] <Absol> Twiggles: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#409 [10:48] <Twiggles> I did that once already
#410 [10:48] <Twiggles> Shall i do it again?
#411 [10:48] * Dameh [webchat@184-90-26-153.res.bhn.net] has joined #minecrafthelp
#412 [10:49] <mattym> Twiggles, Did you do it the exact way described? Also after the malware scan, best try it again.
#413 [10:49] <Twiggles> yeah app data, delete all but saves, relaunch launcher
#414 [10:49] <Twiggles> Doing it agin now anyways
#415 [10:50] <Twiggles> Redownloading files now
#416 [10:51] <Dameh> I try to launch my Minecraft its loads for a few seconds then crashes, I suspect my graphics card it messing something up because its hybrid, just need some help
#417 [10:53] <mattym> Dameh, Does it load into a world at all, or crash on or before the main menu?
#418 [10:53] <Twiggles> Nope still no look mattym
#419 [10:53] <Twiggles> The game crashed whilst mouseclicked event handler
#420 [10:53] <Twiggles> Error: java.lang.IllegalStateException: failed to create a child event loop
#421 [10:53] <Twiggles> Still the same issue apparently
#422 [10:54] <mattym> Twiggles, Yeah, from everything we have ever seen "Error: java.lang.IllegalStateException: failed to create a child event loop"
#423 [10:54] <mattym> was caused by some sort of software on the computer causing a conflict
#424 [10:54] <mattym> But I see nothing else in the report that would.
#425 [10:55] <Twiggles> Can you se the programmes I have installed?
#426 [10:55] <Twiggles> And reccomend removing any
#427 [10:55] <mattym> Twiggles, The ADWCleaner thing removed the only thing that was potentially a problem.
#428 [10:56] <Twiggles> So what i just cant play ever?
#429 [10:57] <mattym> Twiggles, Im still looking into a few things. Hang on a few.
#430 [10:57] <Twiggles> Ok cheers, I will be afk for a bit will that be ok? i will scroll u pto see any messages you post
#431 [10:58] <mattym> Twiggles, So, we have never dealt with it before, but based on how it works, can you try turning off Cisco Video Guard monitor
#432 [11:00] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#433 [11:17] <Twiggles> Back
#434 [11:17] <Twiggles> Ok Cisco Video Guard monitor, whats that is it a programme?
#435 [11:18] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#436 [11:19] <mattym> Twiggles, Yes probably something running in the background.
#437 [11:19] <Twiggles> As far as im aware i dont have it
#438 [11:20] * MicrosoftWindows [webchat@host-8-243-161-192.newwavecomm.net] has joined #minecrafthelp
#439 [11:20] <Twiggles> Theres no process running and it is not listed i my programmes
#440 [11:21] <mattym> Twiggles, The report showed it as an active running process.
#441 [11:22] <Twiggles> Ok i removed a Cisco Programme
#442 [11:22] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#443 [11:23] <Twiggles> Still no change
#444 [11:23] <Twiggles> Minecraft still crashes
#445 [11:25] * lancez123 [webchat@ool-44c74030.dyn.optonline.net] has joined #minecrafthelp
#446 [11:25] <Twiggles> https://paste.ubuntu.com/p/PBRJ5JQ64j/
#447 [11:27] <mattym> Twiggles, Ok lets try this.
#448 [11:27] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#449 [11:27] <mattym> Twiggles, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/apu?os=Windows%2010%20-%2064
#450 [11:31] <Twiggles> Ok
#451 [11:32] <Twiggles> Done
#452 [11:33] * kingbri [webchat@ool-44c7280d.dyn.optonline.net] has joined #minecrafthelp
#453 [11:35] <kingbri> Hello
#454 [11:37] * kingbri [webchat@ool-44c7280d.dyn.optonline.net] has quit. (Client Quit)
#455 [11:37] <lancez123> my account was hacked and I sent an email 5 days ago and I have not gotten a response yet
#456 [11:37] <mattym> lancez123, It will take a bit longer than 5 days.
#457 [11:37] <lancez123> why?
#458 [11:37] * Bl0ckbuster2018 [webchat@host81-145-105-187.range81-145.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#459 [11:37] <mattym> lancez123, Because it takes however long it takes.
#460 [11:38] <Twiggles> all radeon is up to date matty
#461 [11:38] <mattym> Twiggles, Check the game again.
#462 [11:38] <lancez123> "it takes however long it takes" is not a valid customer service response and I will be contacting paypal to get my purchase amount refunded
#463 [11:39] <mattym> lancez123, We are not customer service.
#464 [11:39] <lancez123> aren't u a senior helper? what is your role here?
#465 [11:39] <mattym> lancez123, This is volunteer run technical support.
#466 [11:40] <mattym> lancez123, Not customer service.
#467 [11:40] <lancez123> so who do I contact?
#468 [11:40] <mattym> lancez123, You already contacted them.
#469 [11:40] <lancez123> okay, paypal is my next contact!
#470 [11:40] <mattym> lancez123, Mojangs customer service takes a while to get through all the requests, currently more than 5 days.
#471 [11:41] <mattym> lancez123, If you have had an account long enough for it to get hacked, then you are well outside of the refund window, so good luck with that.
#472 [11:43] <Twiggles> lancez123 these guys are volunteers and helpful, dont get rude because you didnt get the response you wanted
#473 [11:44] <Twiggles> lol
#474 [11:44] <Twiggles> Still no luck mattym same issue
#475 [11:45] <mattym> Twiggles, Yeah, im out of ideas for that error. You may want to try making a report on bugs.mojang.com
#476 [11:46] <Twiggles> No problem, cheers for the help anyways
#477 [11:46] * Twiggles [webchat@host86-154-120-184.range86-154.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#478 [11:52] * thelounge83 [webchat@c-76-115-203-42.hsd1.or.comcast.net] has joined #minecrafthelp
#479 [11:53] <thelounge83> my language on mincraft is stuck in russian
#480 [11:53] <mattym> thelounge83, Do you know how to get to the .minecraft folder?
#481 [11:54] <thelounge83> i tried to use the spyglass icon to change it but it freezes
#482 [11:54] <mattym> thelounge83, Do you know how to get to the .minecraft folder?
#483 [11:54] <thelounge83> no not realy
#484 [11:55] <mattym> thelounge83, Are you on Windows?
#485 [11:55] <thelounge83> yes
#486 [11:55] <mattym> thelounge83, Ok, first make sure the game and launcher are closed.
#487 [11:55] <mattym> thelounge83, Then on your keyboard hold down the Windows key, and then press the R key
#488 [11:56] <thelounge83> ok
#489 [11:56] <mattym> thelounge83, That should open the Run command window, in the box there type %APPDATA% then hit the Ok button
#490 [11:56] <mattym> thelounge83, It should open a folder, and you should see the .minecraft folder there.
#491 [11:56] <thelounge83> ok
#492 [11:57] <mattym> thelounge83, Open the .minecraft folder find the options (or options.txt) file, and delete it.
#493 [11:57] <mattym> thelounge83, Then restart the game.
#494 [11:58] <thelounge83> should i close the folder before i launch the game
#495 [11:58] <mattym> thelounge83, Doesn't matter, but you shouldn't need it open anymore
#496 [12:01] <thelounge83> ok that fixed the main game but when i went in to multi player i still see other language on the screen.
#497 [12:02] <mattym> thelounge83, Where on the screen?
#498 [12:02] <thelounge83> thank you mattym for helping me fix the first part.
#499 [12:02] <thelounge83> yes i was in battle bed wars
#500 [12:03] <mattym> thelounge83, That may just be what people are typing on the server or the language that server uses.
#501 [12:03] <thelounge83> ok thanks
#502 [12:04] <thelounge83> just wanted to make sure its not a setting on my side
#503 [12:08] * Vise [webchat@37.176.72.202] has joined #minecrafthelp
#504 [12:08] <Vise> hi i can't run minecraft beacuse it gives me this error: The game crashed whilst mouseclicked event handler
#505 [12:08] <Vise> Error: java.lang.IllegalStateException: failed to create a child event loop
#506 [12:12] * e_l1997 [~quassel@2.70.133.86.mobile.tre.se] has joined #minecrafthelp
#507 [12:13] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#508 [12:14] * Vise [webchat@93.68.149.125] has joined #minecrafthelp
#509 [12:14] <Vise> hi i can't run a minecraft world or join a server, everytime it gives me this error: The game crashed whilst mouseclicked event handler
#510 [12:14] <Vise> Error: java.lang.IllegalStateException: failed to create a child event loop
#511 [12:17] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has joined #minecrafthelp
#512 [12:17] <mattym> ??> Vise tools/hjt
#513 [12:17] <Absol> Vise: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#514 [12:17] <Absol> Vise: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#515 [12:17] <MainGameCentral> My skin shows up as steve for myself, but to others the skin is normal. all other players also look like steve
#516 [12:18] <mattym> MainGameCentral, Are you using the official launcher, and a validly purchased account?
#517 [12:18] <Vise> https://paste.ubuntu.com/p/QZ8NgXJFpV/ that's the link
#518 [12:19] <MainGameCentral> Yes. However, i am using the jar launcher, not the latest launcher, but everything IS official.
#519 [12:19] <mattym> MainGameCentral, Why not using the latest?
#520 [12:19] <mattym> ??> Vise win/dxdiag
#521 [12:19] <Absol> Vise: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#522 [12:20] <MainGameCentral> Because everytime i use the latest launcher and start up minecraft, it wont load. the launcher will close and the game will never open. Maybe you could help me with that?...
#523 [12:21] <mattym> MainGameCentral, Yeah, cause the old launcher is no longer supported and they may have removed its ability to connect to the skins service. So lets try to diagnose whats wrong with the new launcher for you.
#524 [12:21] <mattym> MainGameCentral, When you try with the new one, nothing at all shows up, no messages or windows at all?
#525 [12:21] * Webchat_67661 [webchat@host81-145-105-187.range81-145.btcentralplus.com] has joined #minecrafthelp
#526 [12:22] <Vise> https://paste.ubuntu.com/p/VYSybfhZkV/ dxdiag
#527 [12:22] <MainGameCentral> The launcher shows up as normal, but when i press the button to start it, nothing shows up. Occasionally, it WILL show up, but it will say "not responding: and close
#528 [12:22] <Webchat_67661> Earler i got told to turn off the overlay thing in discord bust i cantfind that to fix my minecraft
#529 [12:23] <mattym> Vise, Ok try the following, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/desktop?os=Windows%2010%20-%2064
#530 [12:23] <Webchat_67661> thats what happens to mine
#531 [12:23] <mattym> Webchat_67661, Its in the settings for Discord.
#532 [12:23] <mattym> ??> MainGameCentral launcher/log-txt
#533 [12:23] <Absol> MainGameCentral: We need to see your full launcher log, which is created in the game directory.
#534 [12:23] <Absol> MainGameCentral: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#535 [12:23] <Webchat_67661> where
#536 [12:24] <mattym> Webchat_67661, In the settings (gear icon) then the tab called overlay
#537 [12:24] <MainGameCentral> The old launcher or the latest launcher?
#538 [12:25] <mattym> MainGameCentral, Latest
#539 [12:25] * Vise [webchat@93.68.149.125] has quit. (Quit: webchat.esper.net)
#540 [12:26] <MainGameCentral> https://paste.ubuntu.com/p/NRsNSTkKpQ/
#541 [12:27] <mattym> MainGameCentral, Ok, close the text file, but keep that folder open. Try to start the game till it gets to the point where it freezes up or crashes. Then open the log file again and make a new paste link
#542 [12:27] <mattym> It should be a lot longer
#543 [12:28] * _megababygamer_ [webchat@89-139-181-224.bb.netvision.net.il] has joined #minecrafthelp
#544 [12:29] <_megababygamer_> hi
#545 [12:29] <_megababygamer_> how I can get a calp???
#546 [12:29] * _megababygamer_ [webchat@89-139-181-224.bb.netvision.net.il] has quit. (Client Quit)
#547 [12:31] <MainGameCentral> https://paste.ubuntu.com/p/TxbRKdT5P9/
#548 [12:31] <mattym> MainGameCentral, Perfect, one moment.
#549 [12:33] <mattym> MainGameCentral, In the folder where you got the log file, do you see a folder for crash-report or crash-logs?
#550 [12:34] <MainGameCentral> yees
#551 [12:34] <MainGameCentral> yes
#552 [12:34] <mattym> MainGameCentral, If you open it, is there a file dated with todays date?
#553 [12:34] <MainGameCentral> no
#554 [12:35] <mattym> ??> MainGameCentral tools/hjt
#555 [12:35] <Absol> MainGameCentral: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#556 [12:35] <Absol> MainGameCentral: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#557 [12:35] <MainGameCentral> Download it and do what you say?
#558 [12:36] <mattym> MainGameCentral, The instructions are step by step, so it should just be a matter of following them.
#559 [12:36] <MainGameCentral> ok
#560 [12:37] * Tiagofer [~Tiagofer@2001:8a0:7aa2:7601:bd64:a829:5e45:da7] has joined #minecrafthelp
#561 [12:39] <MainGameCentral> https://paste.ubuntu.com/p/VZ2Nhy6K9Q/
#562 [12:40] <MainGameCentral> i think i did this right
#563 [12:40] <mattym> Yes
#564 [12:40] <mattym> MainGameCentral, Ok, first thing to check, in the Discord app, you have the Overlay turned off?
#565 [12:40] <MainGameCentral> yes
#566 [12:40] <MainGameCentral> i believe
#567 [12:41] <mattym> MainGameCentral, Gear icon on the discord app, go to the overlay tab there and slide it off.
#568 [12:41] <mattym> MainGameCentral, But more importantly follow the instructions Absol gives below
#569 [12:41] <mattym> ??> MainGameCentral av/adwcleaner
#570 [12:41] <Absol> MainGameCentral: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#571 [12:41] <Absol> MainGameCentral: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#572 [12:41] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#573 [12:42] <MainGameCentral> ok...
#574 [12:44] * Dameh [webchat@184-90-26-153.res.bhn.net] has quit. (Quit: webchat.esper.net)
#575 [12:44] <MainGameCentral> It wont let me
#576 [12:44] <MainGameCentral> it says the requested resource is in use
#577 [12:44] <MainGameCentral> it says the requested resource is in use
#578 [12:45] * Tiagofer [~Tiagofer@2001:8a0:7aa2:7601:bd64:a829:5e45:da7] has left #minecrafthelp
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#580 [12:47] * MikeNEEDSHELP [webchat@41-210-26-247-adsl-dyn.4u.com.gh] has joined #minecrafthelp
#581 [12:47] <MikeNEEDSHELP> Guys I have a problem
#582 [12:47] <MikeNEEDSHELP> With my modded minecraft
#583 [12:48] <MikeNEEDSHELP> HELLOOOOOOOO
#584 [12:48] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#585 [12:48] <MikeNEEDSHELP> wowowowwowowoww
#586 [12:49] <mattym> ??> MikeNEEDSHELP mods
#587 [12:49] <Absol> MikeNEEDSHELP: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#588 [12:49] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#589 [12:49] * MikeNEEDSHELP [webchat@41-210-26-247-adsl-dyn.4u.com.gh] has quit. (Client Quit)
#590 [12:50] * colegatron [~colegatro@47.63.35.191] has joined #minecrafthelp
#591 [12:51] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has joined #minecrafthelp
#592 [12:51] <MainGameCentral> hey
#593 [12:51] <colegatron> Hi all. I am a sysadmin father who never played (more than 3 min) with minecraft. I bought a minecraft account and I've also setup a local spigot minecraft server to let my kids play in multiuser mode locally. Right now my kid is playing in his own world on that server, but I have no idea how to let another user (me) to play together without having to purchase another account. Is it possible?
#594 [12:52] <colegatron> my kid is 6, he can help me with playing, but he can't help me so much with the technical issues. there is any dummy-admins-guide ?
#595 [12:52] <MainGameCentral> i was just here
#596 [12:52] <MainGameCentral> so you should know my problem
#597 [12:52] <tyteen4a03> colegatron: no; one account per person
#598 [12:52] <colegatron> tyteen4a03, even for a personal local server?
#599 [12:53] <tyteen4a03> colegatron: yep, even a personal server
#600 [12:53] <tyteen4a03> colegatron: account sharing is not permitted or possible
#601 [12:53] <mattym> MainGameCentral, Did you run Adwcleaner
#602 [12:53] <MainGameCentral> i cant
#603 [12:53] <MainGameCentral> it says the requested resouce is in use
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#605 [12:54] <mattym> Did you just restart the PC?
#606 [12:54] <MainGameCentral> oh no
#607 [12:54] <MainGameCentral> ill do that now.
#608 [12:54] <MainGameCentral> brb
#609 [12:54] <mattym> Try running it again after a restart
#610 [12:55] * piotrex43 [~piotrex43@79.163.247.106.ipv4.supernova.orange.pl] has joined #minecrafthelp
#611 [12:56] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has joined #minecrafthelp
#612 [12:57] <MainGameCentral> I just restarted my computer and it still will not open
#613 [12:57] * Frisk [~piotrex43@79.163.206.246.ipv4.supernova.orange.pl] has quit. (Ping timeout: 194 seconds)
#614 [12:57] <mattym> MainGameCentral, the game or AdwCleaner?
#615 [12:57] <mattym> MainGameCentral, the game or AdwCleaner?
#616 [12:57] * colegatron [~colegatro@47.63.35.191] has left #minecrafthelp
#617 [12:57] <MainGameCentral> AdwCleaner
#618 [12:58] <mattym> ??> MainGameCentral av/malwarebytes
#619 [12:58] <Absol> MainGameCentral: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#620 [12:59] <Absol> MainGameCentral: Download it here: https://www.malwarebytes.org/
#621 [12:59] <Absol> MainGameCentral: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#622 [12:59] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#623 [13:00] <MainGameCentral> it says the same thing
#624 [13:00] <MainGameCentral> the requested resource is in use
#625 [13:02] <mattym> Ok you are going to have to try manually uninstalling RelevantKnowledge from your computer.
#626 [13:03] <MainGameCentral> how?
#627 [13:03] <MainGameCentral> i just googled it and it says that its a trojan thats preventing me from doing it
#628 [13:04] <mattym> MainGameCentral, Go into the Control Panel on Windows. Then into Programs and Features (or Add/Remove Programs)
#629 [13:05] <MainGameCentral> Okay
#630 [13:05] <MainGameCentral> then what?
#631 [13:05] <mattym> From there find the entry for RepevantKnowledge and uninstall it.
#632 [13:05] <mattym> RelevantKnowledge
#633 [13:06] <MainGameCentral> done
#634 [13:06] <mattym> Restart the PC then check Minecraft again.
#635 [13:06] <MainGameCentral> ok
#636 [13:07] <MainGameCentral> brb
#637 [13:07] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has quit. (Quit: webchat.esper.net)
#638 [13:09] * Serialistic [webchat@207-200-228-76.static.midwestdatacore.com] has joined #minecrafthelp
#639 [13:09] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has joined #minecrafthelp
#640 [13:09] <MainGameCentral> Back
#641 [13:09] <MainGameCentral> WoW!
#642 [13:10] <MainGameCentral> It worked!
#643 [13:10] <Serialistic> Unable to save gs_es.lang
#644 [13:10] <mattym> Skins too?
#645 [13:10] * Gaido [webchat@177-55-246-225.netonda.com.br] has joined #minecrafthelp
#646 [13:11] <MainGameCentral> Yeah
#647 [13:11] <MainGameCentral> thanks!
#648 [13:11] <mattym> MainGameCentral, Just to be thorough try to run Adwcleaner again
#649 [13:11] <MainGameCentral> kk!
#650 [13:11] * MainGameCentral [webchat@cpe-70-121-157-11.satx.res.rr.com] has quit. (Client Quit)
#651 [13:14] <Gaido> hello i have a problem with my account. When I go in I can only play the demo and I can out not solve this, no way can you helm me?
#652 [13:33] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#656 [13:46] * thelounge28 [webchat@185-113-97-73.cust.bredband2.com] has joined #minecrafthelp
#657 [13:48] <thelounge28> what to do if I don't remember password and cannot answer the security questions? happy for any support
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#659 [13:51] * jex [webchat@c-75-66-1-113.hsd1.la.comcast.net] has joined #minecrafthelp
#660 [13:52] <jex> hello i have a concern
#661 [13:53] <jex> so i bought a lenovo legion gaming laptop yesterday and installed everything i previously had then i installed minecraft and i tried opening it but upon running it to the title screen it freezes and crashes
#662 [13:53] <jex> i tried it on 1.13 and earlier releases like 1.10 and it's still the same problem
#663 [13:53] <jex> any help?
#664 [13:54] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#665 [13:55] <yuken> jex, do you have Discord installed?
#666 [13:55] <jex> yes, could that be the problem?
#667 [13:55] <yuken> Yep. Go into Settings, Overlay, disable the overlay.
#668 [13:55] <jex> i remember the last time i used it, i had the discord overlay
#669 [13:55] <jex> yep damn
#670 [13:56] <jex> lemme reboot it
#671 [13:57] <jex> dang that was it i appreciate it yuken :^)
#672 [14:02] * colby9542 [webchat@99-109-225-40.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#673 [14:02] <colby9542> Cannot play minecraft always fails to respond
#674 [14:02] <colby9542> error code 805306369
#675 [14:02] <colby9542> at crash
#676 [14:25] <yuken> colby9542, do you have Discord installed? That's a crash number for that.
#677 [14:28] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#678 [14:32] * Son0fKee_ [webchat@151.66.246.192] has joined #minecrafthelp
#679 [14:32] <Son0fKee_> Ciao
#680 [14:32] <Son0fKee_> Hello
#681 [14:34] <CubeTheThird> hello Son0fKee_
#682 [14:35] <Son0fKee_> I've got one error on my Pc-Account on Minecraft.
#683 [14:37] <Son0fKee_> I start Minecraft and its crashed
#684 [14:45] * DaveyCrickett [webchat@ip-99-2-52-196.nyc.us.northamericancoax.com] has joined #minecrafthelp
#685 [14:46] <DaveyCrickett> Hey guys, whenever I try to log into minecraft.net I get this.
#686 [14:46] <DaveyCrickett> OOPS! An error prevented your request from being processed. Please try again
#687 [14:46] <DaveyCrickett> I also can't log into modpack launchers like FTB
#688 [14:46] * Son0fKee_ [webchat@151.66.173.155] has joined #minecrafthelp
#689 [14:46] <Son0fKee_> Hi
#690 [14:47] <DaveyCrickett> Hi, can you help me? whenever I try to log into minecraft.net I get this message
#691 [14:47] <DaveyCrickett> OOPS! An error prevented your request from being processed. Please try again
#692 [14:48] <CubeTheThird> DaveyCrickett, are you using a VPN or Proxy?
#693 [14:48] <CubeTheThird> Son0fKee_, do you have a crash report?
#694 [14:48] <DaveyCrickett> I have a VPN
#695 [14:48] <Son0fKee_> No, I'haven't crash report :|
#696 [14:49] <CubeTheThird> DaveyCrickett, disable that. It's likely being blocked
#697 [14:49] * Abb [webchat@bcdde13f.skybroadband.com] has joined #minecrafthelp
#698 [14:49] <CubeTheThird> ??> Son0fKee_ launcher/log
#699 [14:49] <Absol> Son0fKee_: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#703 [14:56] <Son0fKee_> I'm follow the rules
#704 [14:56] <Son0fKee_> https://paste.ubuntu.com/p/Vz73WWSsdy/
#705 [14:58] <CubeTheThird> Son0fKee_, do you have Discord?
#706 [14:58] <CubeTheThird> Son0fKee_, it is known to cause issues with the game
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#709 [15:00] * Son0fKee_ [webchat@151.66.171.187] has joined #minecrafthelp
#710 [15:01] <Son0fKee_> I have discord, but I'm italian
#711 [15:01] <Son0fKee_> What is my error?
#712 [15:02] <Son0fKee_> It's because texture? Version Mode? Launcher?
#713 [15:02] <Abby> Hi guys, Im getting this error when playing multiplayer. The game crashed whilst updating screen events
#714 [15:02] <Abby> Error: java.lang.IndexOutOfBoundsException I have looked up solutions. Its not my antivirus or firewall or my partners whom I am trying to play with. I found this --> This error also occurs when Java tries to open a socket on the IPv6 stack, but could't get a connection to the outside world. Try forcing the use of the IPv4 stack by adding
#715 [15:02] <Abby> -Djava.net.preferIPv4Stack=true to the launch options. But I have no idea how to do that. Any ideas?
#716 [15:02] * Son0fKee_ [webchat@151.66.171.187] has quit. (Client Quit)
#717 [15:02] <CubeTheThird> Abby, copy the full crash report onto http://paste.ubuntu.com and give the URL here.
#718 [15:03] * Son0fKee_ [webchat@151.66.171.187] has joined #minecrafthelp
#719 [15:03] <Abby> https://paste.ubuntu.com/p/fFCsHGSHDS/
#720 [15:03] <CubeTheThird> Son0fKee_, the Overlay setting in Discord can cause the game to crash
#721 [15:04] <CubeTheThird> Abby, do you have issues without mods?
#722 [15:04] <Abby> It was working perfectly with or without mods until today
#723 [15:04] <Son0fKee_> Ah thanks, remove Overlay setting in Discord
#724 [15:05] <Abby> I haven't made any changes to the settings, graphics etc
#725 [15:06] <Abby> i was playing it most of the afternoon and now wont work :)
#726 [15:06] <CubeTheThird> Abby, can you provide a crash report that occurs without mods?
#727 [15:06] <Son0fKee_> Oh, thanks CubeTheThird I'm not crashed!
#728 [15:06] <CubeTheThird> Son0fKee_, awesome!
#729 [15:07] <Son0fKee_> Bye,bye :D
#730 [15:07] * Son0fKee_ [webchat@151.66.171.187] has quit. (Client Quit)
#731 [15:08] <Abby> ive been playing without mods for a minute, no crash yet....
#732 [15:12] <Abby> I cant replicate it in ordinate modless minecraft
#733 [15:13] <Abby> Just attempted modded Minecraft multiplayer again and it crashed, same bug
#734 [15:14] <CubeTheThird> Abby, sounds like a modded issue in that case. Sorry we only assist with vanilla here
#735 [15:15] <Abby> okay that's fine, i'll admit defeat for tonight. Thanks for your time :)
#736 [15:16] <yuken> You can put in the launch option if you'd like to try that out.
#737 [15:16] <yuken> Just Options > Launch Settings or whatever.
#738 [15:18] <Abby> yeah, i'm willing to try :)
#739 [15:18] <yuken> but for now, I sleep. Google it <3
#740 [15:18] <Abby> oki doki
#741 [15:18] <Abby> thank you :)
#742 [15:18] <Abby> thank you :)
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#744 [15:21] * Sanders [webchat@cpc134258-whit5-2-0-cust501.know.cable.virginm.net] has joined #minecrafthelp
#745 [15:21] <Sanders> Hello>
#746 [15:22] * FionaC [webchat@64.93.106.116] has joined #minecrafthelp
#747 [15:26] <FionaC> game crashes when loading world on version 1.3 Error message says Java (TM) Platform SE Binary is not responding. Tried deleting and re-installing both MC and Java and increasing RAM alloted to MC on launcher. Didn't work. Pls help
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#750 [15:37] * Jack [webchat@h77-53-240-241.cust.se.alltele.net] has joined #minecrafthelp
#751 [15:37] <Jack> Hey
#752 [15:37] <Jack> I got a question
#753 [15:37] <Jack> anyone here to help
#754 [15:37] * Jack is now known as Guest33096
#755 [15:38] <Guest33096> um
#756 [15:38] <Guest33096> hello
#757 [15:39] <Guest33096> I got this issue where when i join a server it stays in "loading terrain" for ages like really long and in some servers i get crashed i dont understand
#758 [15:40] <Guest33096> ughh
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#761 [16:24] * Alex4 [webchat@toroon4836w-lp140-01-70-31-91-42.dsl.bell.ca] has joined #minecrafthelp
#762 [16:24] <Alex4> Is there any way to change my Minecraft account ID?
#763 [16:25] <CubeTheThird> Alex4, do you mean your in-game username?
#764 [16:25] <Alex4> No, the account ID
#765 [16:25] <Alex4> The unique code for each account
#766 [16:25] <CubeTheThird> Alex4, why do you need to change that?
#767 [16:25] <Alex4> I want to completely reset my account
#768 [16:26] <CubeTheThird> Alex4, you could contact Mojang about that, but I HIGHLY doubt they'll do anything. Being able to change the ID would allow people to e.g. bypass bans on servers
#769 [16:26] <Alex4> Hmm
#770 [16:26] <CubeTheThird> Alex4, your best bet would be to buy a new account honestly
#771 [16:26] <Alex4> Since I already bought one, do you think they would be willing to delete my old one and give me a new one on the same account?
#772 [16:27] <Alex4> Since Minecraft accounts are expensive
#773 [16:27] <CubeTheThird> Alex4, I doubt it. No harm in asking. The only value I see in doing that would be, as I said, ban evading on servers
#774 [16:29] <Alex4> I mean, to Mojang, it wouldn't really make a difference, since I've already purchased a copy of the game
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#776 [16:34] * hoobs [webchat@pool-74-96-99-198.washdc.fios.verizon.net] has joined #minecrafthelp
#777 [16:34] <hoobs> hello
#778 [16:34] <hoobs> uuhhh
#779 [16:34] <hoobs> it says
#780 [16:35] <hoobs> Unable to save download. de_ch.json
#781 [16:35] <hoobs> Show more details
#782 [16:36] <hoobs> yo
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#784 [16:36] * luc [webchat@modemcable061.244-19-135.mc.videotron.ca] has joined #minecrafthelp
#785 [16:37] <luc> i am trying to log on minecraft but it is crashing and saying that it is not responding after 2 hours and its on the screen of mojang what do i do.
#786 [16:40] <luc> can someone help me with my problem
#787 [16:44] * dante [webchat@4-50-137-186.fibertel.com.ar] has joined #minecrafthelp
#788 [16:45] <dante> hi
#789 [16:45] * dante is now known as Guest9426
#790 [16:45] <Guest9426> i have a "Error processing order", can anyone help me?
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#792 [16:46] <Rocks> hi
#793 [16:46] <Guest9426> hi
#794 [16:47] <Rocks> my friend cant connect to my lan server we are on the same version same wifi
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#805 [17:33] <MultipleShot> hello, can someone help me with migration of my acc
#806 [17:34] <MultipleShot> i havent been playing Minecraft for 3 years.. now i wanna start playing again but i have migration issues of some sort
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#810 [17:41] * kelvyn0320 [webchat@187.183.22.247] has joined #minecrafthelp
#811 [17:41] <kelvyn0320> Não estou conseguindo entrar na minha conta
#812 [17:41] <kelvyn0320> Como entro nela?
#813 [17:42] <kelvyn0320> Eu estou digitando tudo certo o e-mail e a senha estão certos mas não conecta , como faço para poder conectar?
#814 [17:43] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#815 [17:43] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#816 [17:43] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#817 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#818 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#819 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#820 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#821 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#822 [17:44] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
#823 [17:44] * Absol kicked kelvyn0320 from #minecrafthelp (Reason: elvyn0320 :Stop spamming)
#824 [17:45] * kelvyn0320 [webchat@187.183.22.247] has joined #minecrafthelp
#825 [17:46] <kelvyn0320> I'm typing all right the email and password are right but does not connect, how do I connect?
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#829 [17:54] * glo [webchat@c-73-94-212-5.hsd1.mn.comcast.net] has joined #minecrafthelp
#830 [17:55] <glo> My boyfriend and I have a realm. Our free trial is up but when we try to purchase a new subscription we get the purchase aborted arrot
#831 [17:57] * Jacketedgun [webchat@ool-43549bc5.dyn.optonline.net] has joined #minecrafthelp
#832 [17:57] <Jacketedgun> hi my minecraft wont start
#833 [17:58] <CubeTheThird> Jacketedgun, what happens when you try?
#834 [17:58] <Jacketedgun> i open the launcher and it says launch minecraft 1.13 and i press launch and it says mojang and then it stops and says it wont respond and the launcher menu says game crashed
#835 [17:58] <Jacketedgun> over and over
#836 [17:58] <Jacketedgun> it wont load
#837 [17:59] <Jacketedgun> it brings up this code in the logs
#838 [17:59] <Jacketedgun> 805306369
#839 [17:59] <CubeTheThird> Jacketedgun, do you have Discord running
#840 [17:59] <Jacketedgun> yes
#841 [17:59] <CubeTheThird> Jacketedgun, the Overlay setting in Discord is known to cause that issue
#842 [18:00] <Jacketedgun> no but
#843 [18:00] <Jacketedgun> the minecraft doesnt even load to the home screen
#844 [18:00] <CubeTheThird> Jacketedgun, ya. As I said, it's known to cause the game to crash on startup
#845 [18:00] <Jacketedgun> ok let me try again
#846 [18:02] <Jacketedgun> it isnt working
#847 [18:02] <CubeTheThird> Jacketedgun, you turned off Discord Overlay?
#848 [18:02] <Jacketedgun> yes
#849 [18:02] <CubeTheThird> Jacketedgun, hmm ok. Let's check a few other things then
#850 [18:02] <CubeTheThird> ??> Jacketedgun launcher/log
#851 [18:02] <Absol> Jacketedgun: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#852 [18:02] <Jacketedgun> ok
#853 [18:04] <Jacketedgun> im going to do the indtructions now
#854 [18:04] <Jacketedgun> instructions*
#855 [18:07] <Jacketedgun> ok i have the url copied
#856 [18:07] <Jacketedgun> who do i give it to
#857 [18:07] <CubeTheThird> Jacketedgun, paste it here
#858 [18:08] <Jacketedgun> ok
#859 [18:08] <Jacketedgun> https://paste.ubuntu.com/p/KXCqr3jfk5/
#860 [18:09] <CubeTheThird> Jacketedgun, hmm. Did you only recently starting having this issue?
#861 [18:10] <Jacketedgun> yes
#862 [18:10] <Jacketedgun> today
#863 [18:11] <CubeTheThird> Jacketedgun, hmm. Did you recently install or update anything?
#864 [18:11] * julipot_x [webchat@pc-18-197-120-200.cm.vtr.net] has joined #minecrafthelp
#865 [18:11] <Jacketedgun> no
#866 [18:12] * julipot_x [webchat@pc-18-197-120-200.cm.vtr.net] has quit. (Client Quit)
#867 [18:12] <CubeTheThird> ??> Jacketedgun tools/hjt
#868 [18:12] <Absol> Jacketedgun: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#869 [18:12] <Absol> Jacketedgun: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#870 [18:13] <Jacketedgun> ok hold on
#871 [18:15] <Jacketedgun> did this scan my whole computer?
#872 [18:15] * piotrex43 [~piotrex43@79.163.247.106.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#873 [18:16] <CubeTheThird> Jacketedgun, ya. It creates a report of all your processes running, programs installed, and services
#874 [18:16] <Jacketedgun> ok
#875 [18:16] <Jacketedgun> heres the link
#876 [18:16] <Jacketedgun> https://paste.ubuntu.com/p/FJzhyFYqBQ/
#877 [18:16] * DoubleD100 [webchat@64.184.80.23] has joined #minecrafthelp
#878 [18:18] <CubeTheThird> Jacketedgun, hmm I'm seeing a few possible things that could be causing issues. Firstly, can you try quitting/killing Razor Synapse?
#879 [18:18] <Jacketedgun> sure
#880 [18:18] <DoubleD100> Alright, so. I can't download the latest update. Every time I try, it gives me the same error message about how a different process is using the file in question.
#881 [18:19] <Jacketedgun> i killed it
#882 [18:19] <CubeTheThird> Jacketedgun, ok. Close and re-open the launcher, and try playing again
#883 [18:19] <CubeTheThird> DoubleD100, what anti-virus and firewall software do you have?
#884 [18:19] <Jacketedgun> ok
#885 [18:20] <DoubleD100> ATM, just Windows Defender.
#886 [18:20] <CubeTheThird> DoubleD100, in that case let's run a malware scan
#887 [18:20] <CubeTheThird> ??> DoubleD100 av/adwcleaner
#888 [18:20] <Absol> DoubleD100: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#889 [18:20] <Absol> DoubleD100: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#890 [18:21] <DoubleD100> Alright.
#891 [18:21] <Jacketedgun> it didnt work
#892 [18:22] <Jacketedgun> it says like Java and bij=narry se arent responding
#893 [18:22] <Jacketedgun> binarry*
#894 [18:22] <CubeTheThird> Jacketedgun, hmm. Can you close discord to test?
#895 [18:22] <Jacketedgun> ok
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#898 [18:24] <ygyf> why is my minecraft crashing when im trying to launch the game
#899 [18:24] <Jacketedgun> it still doesnt work
#900 [18:24] <Jacketedgun> EXACTLY
#901 [18:24] <CubeTheThird> ygyf, are you running Discord?
#902 [18:24] <Jacketedgun> mine is too
#903 [18:24] <ygyf> yes
#904 [18:24] <CubeTheThird> Jacketedgun, hmm. Did you change the amount of memory the game is using?
#905 [18:25] <Jacketedgun> no
#906 [18:25] <ygyf> no
#907 [18:25] <CubeTheThird> ygyf, the overlay setting in Discord is known to cause that issue
#908 [18:25] <CubeTheThird> ygyf, and only messages with your name are for you
#909 [18:25] <ygyf> ok then what should i do
#910 [18:25] <Jacketedgun> it says minecraft launch it using 64.5 Mb
#911 [18:26] <CubeTheThird> ygyf, try turning off the overlay in Discord
#912 [18:26] <CubeTheThird> Jacketedgun, I'm wondering if something is trying to set the amount of memory java is supposed to use. Can you search in the start menu: Environment Variables
#913 [18:27] <Jacketedgun> sure
#914 [18:27] <Jacketedgun> how do i search from the start menu
#915 [18:28] * KDen [webchat@toroon4836w-lp140-01-70-31-91-42.dsl.bell.ca] has joined #minecrafthelp
#916 [18:28] <KDen> does mojang have an official policy on server ban evasion
#917 [18:28] <CubeTheThird> Jacketedgun, open the start menu, and start typing?
#918 [18:29] <CubeTheThird> KDen, ah welcome back. As I said earlier I recommend you read up on their ToS and EULA, but I suspect you're not going to get your ID changed to avoid a ban
#919 [18:31] <KDen> ???
#920 [18:31] <KDen> whaddya mean welcome back?
#921 [18:31] <Jacketedgun> wheres the start menu? im stuck at the minecraft launcher and it says news, skins, settings, launch options
#922 [18:31] <KDen> wait you can change your id to avoid a ban?
#923 [18:31] * Jimmy [webchat@c-73-155-244-71.hsd1.tx.comcast.net] has joined #minecrafthelp
#924 [18:31] <KDen> anyways
#925 [18:31] <ygyf> i deleted discord and it still didnt work
#926 [18:32] <CubeTheThird> KDen, you were last here as Alex4. We're not dumb
#927 [18:32] <Jimmy> I have a minecraft server already on 1.13, was wondering how to make one for 1.12
#928 [18:32] <KDen> i wasnt?
#929 [18:32] <CubeTheThird> Jacketedgun, your PC's start menu. Like press the Windows key (flag key) on your keyboard
#930 [18:32] <KDen> who tf is alex
#931 [18:32] <Jacketedgun> oh ok
#932 [18:32] <CubeTheThird> KDen, your IP address is the same you know....
#933 [18:32] <KDen> Oh f c k
#934 [18:32] <KDen> Lmao
#935 [18:33] <KDen> Anyway, moving on
#936 [18:33] <ygyf> can someone help
#937 [18:33] <KDen> Do you know if it specifically says in the EULA or in the Terms of Service?
#938 [18:33] <KDen> Or is that just a general tip?
#939 [18:33] <CubeTheThird> Jimmy, you want a link to the 1.12 server download?
#940 [18:33] <Jimmy> can someone help
#941 [18:33] <Jimmy> no i have a server
#942 [18:34] <Jimmy> just it fails to connect but my 1.13 server didn't have that problem
#943 [18:34] <CubeTheThird> KDen, I don't know. I don't know it by heart. Read up on it, but I've never heard of Mojang changing an account's ID
#944 [18:34] <Jimmy> do i need to make the second server under a different port?
#945 [18:34] <KDen> Hmm
#946 [18:34] <KDen> Alright
#947 [18:34] <KDen> Thanks
#948 [18:34] <CubeTheThird> ygyf, let's check your graphics drivers
#949 [18:34] <CubeTheThird> ??> ygyf win/dxdiag
#950 [18:34] <Absol> ygyf: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#951 [18:34] <Jacketedgun> ok so i typed in evironment variables and it brought me to a system properties thing
#952 [18:34] <CubeTheThird> KDen, also, just something to keep in mind: ban evasion is a dick move
#953 [18:34] <Absol> CubeTheThird: Please keep it civil
#954 [18:35] <CubeTheThird> Jacketedgun, ok. if it brought up the right menu, you should see a list of variables, like PATH and stuff
#955 [18:35] <KDen> ^^^Not my fault Hypixel's policies are annoying
#956 [18:36] <KDen> Honestly, their system where decisions are final and you can't get back on no matter what isn't ideal
#957 [18:36] <CubeTheThird> KDen, large servers generally have policies to appeal and stuff. I don't know what Hypixel does, but you may want to look that up
#958 [18:36] <KDen> If your appeal is denied, you can't appeal again
#959 [18:36] <KDen> And I was perma-banned
#960 [18:37] <KDen> So as you can see, this is a last resort
#961 [18:37] <CubeTheThird> Jacketedgun, if you're seeing the list, check to see if one of the items is _JAVA_OPTIONS
#962 [18:37] <CubeTheThird> KDen, or you could, you know, try a different server :p. It's a big world out there
#963 [18:37] <KDen> Eh, none have the same charm as Hypixel.
#964 [18:38] <KDen> Anyway, thanks for everything. I'm out
#965 [18:38] * KDen [webchat@toroon4836w-lp140-01-70-31-91-42.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#966 [18:40] <Jacketedgun> OK
#967 [18:41] <CubeTheThird> Jacketedgun, so... did you find that one?
#968 [18:41] <ygyf> i did all that now what do i do
#969 [18:41] <Jacketedgun> no
#970 [18:42] <CubeTheThird> ygyf, give us the link you get at the last step
#971 [18:42] <CubeTheThird> Jacketedgun, hmm... so that's definitely not it then. Sorry the error code is very generic, and can be caused by a multitude of things. Let's check your graphics drivers
#972 [18:42] <CubeTheThird> ??> Jacketedgun win/dxdiag
#973 [18:42] <Absol> Jacketedgun: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#974 [18:43] <ygyf> https://paste.ubuntu.com/p/XdxGRt2MwN/
#975 [18:44] <ygyf> i think i did it right
#976 [18:44] <CubeTheThird> ygyf, looks good. One sec
#977 [18:44] <CubeTheThird> ygyf, ya looks like you need an updated graphics driver. One sec lemme grab you a link
#978 [18:45] <ygyf> thank you
#979 [18:45] <Jacketedgun> heres the link
#980 [18:45] <Jacketedgun> https://paste.ubuntu.com/p/HR3bbQWWPN/
#981 [18:45] <CubeTheThird> ygyf, alright try download and install radeon software: https://support.amd.com/en-us/download/apu?os=Windows%208.1%20-%2064
#982 [18:46] <CubeTheThird> Jacketedgun, hmm well it does appear you could use a graphics driver update. One sec lemme find you a link
#983 [18:46] <CubeTheThird> Jacketedgun, download and install https://www.nvidia.com/Download/driverResults.aspx/132841/en-us
#984 [18:47] <Jacketedgun> what happens after i install it
#985 [18:47] <CubeTheThird> Jacketedgun, your screen might flicker, then you should reboot and try playing again
#986 [18:47] <Jacketedgun> reboot as in restart my computer?
#987 [18:47] <CubeTheThird> Jacketedgun, yes that's right
#988 [18:47] <Jacketedgun> ok hold on ima install it and restart
#989 [18:48] <Jacketedgun> after i restart will you still be here?
#990 [18:48] <CubeTheThird> Jacketedgun, I should be
#991 [18:48] <Jacketedgun> ok ima do it
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#996 [18:53] <Jacketedgun> CubeTheThird?
#997 [18:53] <CubeTheThird> Jacketedgun, sup
#998 [18:53] <Jacketedgun> im sorry i couldnt dowload it
#999 [18:53] <Jacketedgun> it was about to freeze my computer
#1000 [18:53] <CubeTheThird> Jacketedgun, oh? how so?
#1001 [18:53] <Jacketedgun> i was slowing down and down
#1002 [18:54] <Jacketedgun> and my frame rate was like 1
#1003 [18:54] <CubeTheThird> Jacketedgun, umm... what? Is this while you were downloading, or installing it?
#1004 [18:54] <Jacketedgun> while dowloading it
#1005 [18:54] <Jacketedgun> it said it was 445 mb
#1006 [18:54] <CubeTheThird> Jacketedgun, umm.... what??? that doesn't make any sense. Downloading something should slow down your entire PC
#1007 [18:55] <Jacketedgun> it did
#1008 [18:55] <CubeTheThird> Jacketedgun, and yes, drivers are typically large files
#1009 [18:55] <Jacketedgun> very badly
#1010 [18:55] <CubeTheThird> Jacketedgun, if that's happening, let's run a malware scan instead
#1011 [18:55] <CubeTheThird> ??> Jacketedgun av/adwcleaner
#1012 [18:55] <Absol> Jacketedgun: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1013 [18:55] <Absol> Jacketedgun: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1014 [18:55] <Jacketedgun> ok
#1015 [18:58] * Jeff [webchat@n106-71-144-119.rdl2.qld.optusnet.com.au] has joined #minecrafthelp
#1016 [18:58] <ygyf> should i express install or custom install
#1017 [18:59] <CubeTheThird> ygyf, express should be fine
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#1020 [19:04] <ygyf> do i install radeon relive
#1021 [19:04] <Jacketedgun> CubeTheThird?
#1022 [19:04] <CubeTheThird> ygyf, you don't have to. I think that's do to recording and streaming
#1023 [19:04] <CubeTheThird> Jacketedgun, sup
#1024 [19:05] <Jacketedgun> ok i ran the scan and i deletedd the bad things and i restarted my pc
#1025 [19:05] <Jacketedgun> now what
#1026 [19:05] * ygyf [webchat@S010634bdfa863277.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#1027 [19:06] <CubeTheThird> Jacketedgun, first, try playing the game again. Just want to make sure that wasn't the only thing that needed to be done
#1028 [19:06] <Jacketedgun> ok
#1029 [19:08] <Jacketedgun> OMG
#1030 [19:08] <Jacketedgun> OMG
#1031 [19:08] <Jacketedgun> OMG
#1032 [19:08] <Jacketedgun> IT WORKSSSS
#1033 [19:08] <Jacketedgun> :D
#1034 [19:08] <CubeTheThird> Jacketedgun, oh awesome!!
#1035 [19:08] <Jacketedgun> CubeTheThird THANK YOU SO SO MUCH
#1036 [19:08] <Jacketedgun> YOUR AMAZING
#1037 [19:08] <CubeTheThird> Jacketedgun, I still recommend you update your graphics drivers though. They're 2 years out of date
#1038 [19:09] <Jacketedgun> oh shoot
#1039 [19:09] <Jacketedgun> ill look into it and write it down on a postitnote
#1040 [19:09] <CubeTheThird> Jacketedgun, lol sure thing. Have fun~
#1041 [19:09] <Jacketedgun> thank you
#1042 [19:10] <CubeTheThird> no problem :3
#1043 [19:10] <Jacketedgun> lol im writing this down whenever my minecraft has a problem ina contact you XD
#1044 [19:11] <Jacketedgun> ima*
#1045 [19:12] <Jacketedgun> well thank you so much for hleping me and everything
#1046 [19:12] <Jacketedgun> if i ever have another problem ill come back here
#1047 [19:13] <Jacketedgun> bye bye
#1048 [19:13] <Jacketedgun> bye bye
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#1050 [19:14] * ygyf [webchat@S010634bdfa863277.ed.shawcable.net] has joined #minecrafthelp
#1051 [19:14] <ygyf> i fixed the graphics card and it still didnt work
#1052 [19:15] <CubeTheThird> ygyf, oh really? can you make a new dxdiag report?
#1053 [19:17] <ygyf> https://paste.ubuntu.com/p/TmSfWZbjxd/
#1054 [19:19] * thelounge37 [webchat@cpe-67-249-85-65.twcny.res.rr.com] has joined #minecrafthelp
#1055 [19:19] <ygyf> please help
#1056 [19:20] <thelounge37> Hey quick question - my PC copy of minecraft is automatically logging me into my "xbox live" account rather than the mojang account I've had for years and I have no idea how to change it
#1057 [19:21] <CubeTheThird> thelounge37, the windows 10 edition uses different credentials than the PC edition, if that's what you're getting at
#1058 [19:22] <CubeTheThird> ygyf, that's a new report? it doesn't look as though the drivers actually installed....
#1059 [19:22] <thelounge37> Yes I suppose that's what I'm getting at, should I download another copy of minecraft to use my actual login information?
#1060 [19:23] <CubeTheThird> thelounge37, if you're trying to use the PC edition, download it from https://minecraft.net/download
#1061 [19:23] <CubeTheThird> thelounge37, otherwise the Windows 10 edition is coming from the microsoft store
#1062 [19:23] <thelounge37> perfect, thank you!
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#1064 [19:25] <ygyf> https://paste.ubuntu.com/p/nrwDP69FXD/
#1065 [19:25] <ygyf> ok check that then
#1066 [19:26] <CubeTheThird> ygyf, ahh that's better
#1067 [19:26] <CubeTheThird> ygyf, still crashing right when the game is starting though?
#1068 [19:27] <ygyf> the mojang sign still comes up
#1069 [19:27] <ygyf> but the main menu doesnt
#1070 [19:27] <ygyf> it crashes before
#1071 [19:27] <CubeTheThird> ??> ygyf launcher/log
#1072 [19:27] <Absol> ygyf: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1073 [19:28] * IKoopZz [webchat@cpc119956-pert6-2-0-cust175.16-4.cable.virginm.net] has joined #minecrafthelp
#1074 [19:28] <IKoopZz> hello i cant seem to get my account for java version of minecraft
#1075 [19:29] <CubeTheThird> IKoopZz, what happens when you try?
#1076 [19:29] <IKoopZz> sec ill try log in again
#1077 [19:30] <IKoopZz> Invalid email address or password
#1078 [19:30] <IKoopZz> i tried forgot password and...
#1079 [19:31] <IKoopZz> If there is a Mojang account registered to thedudeofdragons@outlook.com we have sent instructions for how to reset your password. Thanks!
#1080 [19:31] <IKoopZz> and iv not had an email back
#1081 [19:31] <IKoopZz> i even have the original email from when i bought the game
#1082 [19:32] <ygyf> https://paste.ubuntu.com/p/zXGCSyXYc2/
#1083 [19:32] <CubeTheThird> IKoopZz, hmm how long have you been waiting for the email?
#1084 [19:32] <IKoopZz> way back in 2013
#1085 [19:32] <IKoopZz> about 4 hours
#1086 [19:33] <CubeTheThird> IKoopZz, ok, in that case I recommend you contact Mojang about the issue
#1087 [19:33] <CubeTheThird> ??> IKoopZz mojang/email
#1088 [19:33] <Absol> IKoopZz: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1089 [19:33] <Absol> IKoopZz: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1090 [19:33] <IKoopZz> i sent one too but still no reply
#1091 [19:33] <CubeTheThird> ygyf, ahh from what I can tell you're using a texture pack that's too big for your graphics card to handle. Do you know how to get into your .minecraft folder?
#1092 [19:33] <CubeTheThird> IKoopZz, when did you send that?
#1093 [19:33] <IKoopZz> same time around 4 hours ago
#1094 [19:34] <IKoopZz> i also send them a screenshot of the email with the transaction id etc
#1095 [19:34] <CubeTheThird> IKoopZz, ah ok. See the second link about how long you'll have to wait for the reply
#1096 [19:34] <ygyf> i dont
#1097 [19:34] <IKoopZz> says We're currently replying to cases received on July 29. its august the 13
#1098 [19:35] <CubeTheThird> IKoopZz, yup. There you go
#1099 [19:35] <IKoopZz> so in theory iv got to wait 2 weeks?
#1100 [19:35] <CubeTheThird> ??> ygyf win/.minecraft
#1101 [19:35] <Absol> ygyf: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#1102 [19:35] <CubeTheThird> IKoopZz, roughly
#1103 [19:36] <IKoopZz> =( thats a long time, i understand it must be very busy and they are hard at work, is there anyway to speed up the process
#1104 [19:36] <IKoopZz> they*
#1105 [19:36] <ygyf> what do i do once im in it
#1106 [19:37] <CubeTheThird> IKoopZz, sorry there isn't
#1107 [19:37] <CubeTheThird> ygyf, there, open the resourcepacks folder
#1108 [19:38] <IKoopZz> not even if i was to pay them money for their time?
#1109 [19:38] <ygyf> ok now what
#1110 [19:38] <ygyf> delete it
#1111 [19:38] <ygyf> ??
#1112 [19:39] <CubeTheThird> ygyf, yup that's right
#1113 [19:39] <CubeTheThird> IKoopZz, lol not that I know of
#1114 [19:39] <IKoopZz> well ok, thank you for your friendly hospitality and advise Cube i wish you the very best and hope you have a wonderfull rest of the day
#1115 [19:40] <CubeTheThird> IKoopZz, lol same to you!
#1116 [19:40] <IKoopZz> =+ <33
#1117 [19:40] <IKoopZz> =) *
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#1122 [20:06] * Santino [webchat@c-67-181-40-100.hsd1.ca.comcast.net] has joined #minecrafthelp
#1123 [20:09] <Santino> Hi it has a few years sense I last played and I don't know what my email or password could be but I do know my user name. I would appreciate any help, thanks guys.
#1124 [20:12] <CubeTheThird> Santino, you'll have to contact Mojang for assistance with this
#1125 [20:12] <CubeTheThird> ??> Santino mojang/email
#1126 [20:12] <Absol> Santino: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#1127 [20:12] <Absol> Santino: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#1128 [20:30] * Ben [webchat@47-39-16-19.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#1129 [20:31] * Ben is now known as Guest76044
#1130 [20:31] <Guest76044> Hey im trying to load into Minecraft and it wont load I even reinstalled minecraft
#1131 [20:38] <CubeTheThird> Guest76044, what happens when you try?
#1132 [20:38] <Guest76044> it freezes
#1133 [20:40] <CubeTheThird> Guest76044, are you using Discord?
#1134 [20:41] <Guest76044> No I am not using Discord
#1135 [20:46] <CubeTheThird> ??> Guest76044 launcher/log
#1136 [20:46] <Absol> Guest76044: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#1137 [20:55] * Webchat_98564 [webchat@99-176-62-33.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#1138 [20:56] <Webchat_98564> i got a problem
#1139 [20:57] <Webchat_98564> i bought minecraft years ago and i forgot my email i only know my username i used
#1140 [20:57] <thgilfodrol> Webchat_98564: what is your username?
#1141 [20:58] <Webchat_98564> luispalacios
#1142 [20:58] <thgilfodrol> Webchat_98564: have you tried entering all the email addresses you know into the password reset page?
#1143 [20:58] <Webchat_98564> yea but i dont have access to them anymore
#1144 [20:59] <thgilfodrol> Webchat_98564: do you remember how you paid for the account?
#1145 [20:59] <Webchat_98564> yea a card i bought at a 7 11
#1146 [21:00] <Webchat_98564> a minecraft card
#1147 [21:00] <thgilfodrol> ??> Webchat_98564 account/send-email
#1148 [21:00] <Absol> Webchat_98564: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1149 [21:00] <Absol> Webchat_98564: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1150 [21:01] <thgilfodrol> Webchat_98564: in the email, make sure to include an email address they can reply to; mention that you don't have access to your email and also mention that it was a gift card purchase
#1151 [21:01] <Webchat_98564> alright thank you
#1152 [21:01] <thgilfodrol> Webchat_98564: you should also include any other info you can, e.g. past emails the account was associated with
#1153 [21:01] <Webchat_98564> kk
#1154 [21:01] <thgilfodrol> Webchat_98564: it might not be enough info to recover an account, but it's worth a shot
#1155 [21:01] <thgilfodrol> Webchat_98564: no problem, good luck
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#1158 [21:14] <Guest76044> i have my launcherlogs
#1159 [21:22] <Guest76044> i was prompted to give my launcher logs and i have them what do i do now?
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#1162 [21:24] * specialpng [webchat@blk-224-212-98.eastlink.ca] has joined #minecrafthelp
#1163 [21:24] <steph> i want to know how i can add thse maps youhave on the corner of minecraft?
#1164 [21:24] <steph> i dont want to craft one
#1165 [21:24] <steph> but simply add it to the game itsef?
#1166 [21:24] <specialpng> I have purchased minecraft java edition twice, but when i try to redeem codes for windows 10 edition it says they are already used.
#1167 [21:25] <steph> can we still do that?
#1168 [21:25] <steph> can we still do that?
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#1172 [21:52] * Webchat_42989 [webchat@c-73-180-6-11.hsd1.or.comcast.net] has joined #minecrafthelp
#1173 [21:53] <Webchat_42989> Hello,my account keeps getting hacked and the password changed.
#1174 [21:54] <Webchat_42989> I was able to change the password to get in before but it seems someone has changed my security questions now.
#1175 [21:54] <Webchat_42989> What can I do?
#1176 [21:55] <mattym> Webchat_42989, Before anything else is done, make sure you change the password to the email you have associated with the account.
#1177 [21:55] <mattym> Webchat_42989, Then you will need to follow the instructions Absol writes below.
#1178 [21:55] <mattym> ??> Webchat_42989 account/send-email
#1179 [21:55] <Absol> Webchat_42989: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1180 [21:55] <Absol> Webchat_42989: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1181 [21:55] <Webchat_42989> It's not letting me because it asks for the security questions and it is saying they are wrong so it won't change the password.
#1182 [21:56] <mattym> Webchat_42989, Not change the Minecraft account password, change your email account password. Then fill out the support form Absol linked.
#1183 [21:56] <Webchat_42989> ok
#1184 [21:57] <Webchat_42989> you mean the Mojang account password?
#1185 [21:58] <mattym> Webchat_42989, No, the password for the email account you use for the Mojang/Minecraft account. Cause if your account was hacked, they likely also have access to your email.
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#1187 [22:49] * Jonah [webchat@108-60-191-176.sktn.hsdb.sasknet.sk.ca] has joined #minecrafthelp
#1188 [22:50] <Jonah> hi when ever i open my game it says not responding then it shuts down does any one know how to fix that
#1189 [22:51] <Jonah> is anyone there
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#1191 [23:25] * Serialistic [webchat@207-200-228-76.static.midwestdatacore.com] has joined #minecrafthelp
#1192 [23:26] <Serialistic> gl_es.lang?
#1193 [23:26] <Serialistic> unable to save
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#1195 [23:45] * Evander [webchat@136.60.228.65] has joined #minecrafthelp
#1196 [23:45] <Evander> My game session shuts down giving me error code MC-805306369
#1197 [23:46] <Evander> I'm running version 1.12.2
#1198 [23:46] <Evander> I have reinstalled MC. Worked through all solutions given for that code and still can't get through the problem. Game freezes on me about ever 5 minutes to 1 hour of gameplay
#1199 [23:48] <Evander> I'm lead to believe that the issues is due to possible driver problems, however, I have downloaded and installed all latest bleeding edge drivers for graphics as well as installed and updated minecraft.