#1 [00:01] <thelounge80> the trouble shooting like the account.mojang.com/me. didnt work for me
#2 [00:01] <thelounge80> the link doesnt work
#3 [00:03] <webrosc> what minecraft username did you pick when you bought the game?
#4 [00:04] <thelounge80> Mastermindkeelan
#5 [00:05] <webrosc> did you follow ALL of the suggestions on the support page, and read them fully?
#6 [00:06] <webrosc> we can't fix account issues here, if the support page doesn't fully help you will have to contact Mojang like the page suggests multiple times
#7 [00:06] <thelounge80> ya i will
#8 [00:07] <thelounge80> thanks tho
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#13 [01:17] <Fenrere> Hello. I am having problems downloading gl_es.lang and I have referred myself to the provided page on how to get it to work. I do not currently have any program on the list that would interfere with the downloading of .lang files. I have also tried using the Hijackthis.exe link I have been sent by Absol
#14 [01:17] <Fenrere> , but it has a little loading icon the goes away and doesn't launch
#15 [01:20] <Fenrere> Hello?
#16 [01:24] <Fenrere> Anyone?
#17 [01:28] <Fenrere> https://pastebin.ubuntu.com/p/
#18 [01:29] <Fenrere> There is the paste bin of my error when it fails
#19 [01:31] * Fenrere [webchat@host977300162244.direcway.com] has joined #minecrafthelp
#20 [01:31] <Fenrere> Absol
#21 [01:40] <Fenrere> Absol
#22 [01:40] <Fenrere> andrio
#23 [01:40] <Fenrere> dopeghoti
#24 [01:47] <wowaname> that isnt the correct link to your paste lol
#25 [01:49] <Fenrere> https://pastebin.ubuntu.com/p/t4bZS227g4/
#26 [01:49] <Fenrere> Pretty sure it is
#27 [01:56] <Fenrere> Espercorn greybot greyvulpine keapler lord_ralex lutzee morrolan odysseius tyteen4a03 wug
#28 [02:00] <Fenrere> kealper
#29 [02:01] <wowaname> yeah that's the right link
#30 [02:01] <wowaname> by the way pinging people's nicknames isn't a good idea
#31 [02:01] <wowaname> a lot of people in here are asleep
#32 [02:01] <wowaname> sadly i cant help you
#33 [02:02] <wowaname> asleep or away *
#34 [02:03] <Fenrere> shhhh it will eventually
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#36 [02:06] <Fenrere> absol andrio dopeghoti espercorn greybot greyvulpine kealper lord_ralex lutzee morrolan odusseius wug
#37 [02:06] <boon> I am trying to retrieve an old Minecraft account. It has been a long time so all I really know is the e-mail associated with the account. Is there a way I can retrieve that through just my e-mail?
#38 [02:07] <Fenrere> Yes, but that is something you have to go through mojang support for
#39 [02:31] <Fenrere> absol andrio dopeghoti espercorn greybot greyvulpine kealper lord_ralex lutzee morrolan odusseius wug
#40 [02:34] <Andrio> ??> Fenrere tools/HJT
#41 [02:34] <Absol> Fenrere: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#42 [02:34] <Absol> Fenrere: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#43 [02:36] <Fenrere> Still won't run. It does the load thing on the pointer, but then nothing
#44 [02:36] <Fenrere> Nothing open in alt+tab either
#45 [02:37] <Andrio> mm
#46 [02:38] <wowaname> does minecraft have issues with nouveau graphics drivers? i even tried running on windows and it crashed there (but only when i loaded/connected to a server)
#47 [02:38] <wowaname> so im guessing minecraft is really specific about what graphics drivers the user has
#48 [02:39] <Fenrere> Have you set minecraft to run with the dedicated driver?
#49 [02:40] <wowaname> i dont know how to alter its graphics settings on linux
#50 [02:40] <wowaname> i dont know what it's using by default
#51 [02:41] <Fenrere> Oh, you're on linux. I know nothing about that lol
#52 [02:41] <wowaname> :p
#53 [02:41] <wowaname> i did say nouveau which is linux-exclusive
#54 [02:42] <Fenrere> Wasn't familiar with the name, thought I'd try to help
#55 [02:43] <Fenrere> Absol
#56 [02:43] <Fenrere> Anything for me?
#57 [02:44] <wowaname> Absol: is a bot
#58 [02:45] <Andrio> Fenrere, see whether you can run this, maybe.
#59 [02:45] <Andrio> ??> Fenrere AV/ADWCleaner
#60 [02:45] <Absol> Fenrere: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#61 [02:45] <Absol> Fenrere: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#62 [02:46] <Lutzee> wowaname: It should work just fine, do you have a crash report?
#63 [02:46] <wowaname> yes i'll upload it hold on
#64 [02:48] <wowaname> Lutzee: http://paste.debian.net/plainh/7f3679fc
#65 [02:50] <wowaname> it shows the mojang splash for roughly a second before crashing and coredumping
#66 [02:52] <Lutzee> ah crap, it crashed the jvm u_u
#67 [02:53] <wowaname> yeah
#68 [02:54] <Lutzee> wowaname: actually looks like an issue with the sound subsystem
#69 [02:54] <Lutzee> It crashed in OpenAL
#70 [02:54] <wowaname> oh that it did
#71 [02:54] <wowaname> i was looking closer at the coredump than i was at the log
#72 [02:54] <wowaname> i'm using alsa and jack, thats it
#73 [02:55] <wowaname> is there a way to prevent loading sound in order to see if the game has any other issues on my system?
#74 [02:55] <wowaname> i can do without sound for right now
#75 [02:55] <Lutzee> hmm, can you disable jack and see if it works with just alsa? I don't think there is a way to tell it to not initialise the sound subsystem
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#77 [02:58] <wowaname> actually i have jack installed but it isnt even running
#78 [02:58] <wowaname> shows you how much i pay attention to audio
#79 [03:03] <Lutzee> Aha, I do that too
#80 [03:03] <Lutzee> Also brb
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#84 [03:11] <Fenrere> Absol back
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#87 [03:15] <Fenrere> Absol back sorry
#88 [03:22] <Fenrere> Absol
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#141 [03:53] <Fenrere> Absol nothing still
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#143 [03:55] <themajesticboss> Minecraft crashes when I tried toenter any 1.13 singleplayer and multiplayer world. Here's the crash report.
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#237 [04:33] <Guest60580> hi, somting is roung with my mincraft... evry time i am tring to update the game is says Unable to save download. es_ar.json . i all rady tried to re install the game but it didnt halpt at all
#238 [04:34] * e_l1997_ [~quassel@2.70.200.208.mobile.tre.se] has joined #minecrafthelp
#239 [04:35] <Guest60580> https://paste.ubuntu.com/p/qG7qfcXznW/
#240 [04:35] <Andrio> Guest60580, click 'Show details' and show us what that gives you.
#241 [04:36] * e_l1997 [~quassel@2.70.133.86.mobile.tre.se] has quit. (Ping timeout: 194 seconds)
#242 [04:36] <Guest60580> https://paste.ubuntu.com/p/5TvkXTyrgF/ this what i see
#243 [04:45] <Andrio> Guest60580, do you have ByteFence installed?
#244 [04:46] <Guest60580> no i dont have ByteFence
#245 [04:46] <Andrio> ??> Guest60580 tools/HJT
#246 [04:46] <Absol> Guest60580: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#247 [04:46] <Absol> Guest60580: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#248 [04:47] <Guest60580> https://paste.ubuntu.com/p/dSZbBFMPpX/
#249 [04:50] <Guest60580> and this is the error outsied the log https://paste.ubuntu.com/p/MNHZ6Yfjz2/
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#251 [05:01] <Marsbarsbrus> when i try to open minecraft it instead shows me a trouble shoot saying java script is not responding
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#293 [06:13] * Guest70203 is now known as urielsalis
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#295 [06:20] <Webchat_40447> when i try and go on my minecraft it said unable to save download
#296 [06:21] <urielsalis> ??> Webchat_40447 tools/hjt
#297 [06:21] <Absol> Webchat_40447: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#298 [06:21] <Absol> Webchat_40447: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#299 [06:21] <Webchat_40447> thx
#300 [06:21] * Webchat_40447 [webchat@87.75.47.216] has quit. (Client Quit)
#301 [06:21] <urielsalis> sigh}
#302 [06:24] * Webchat_36581 [webchat@p5B3647D1.dip0.t-ipconnect.de] has joined #minecrafthelp
#303 [06:24] <Guest60580> did some one can help my problem ? 12:47 <Guest60580> https://paste.ubuntu.com/p/dSZbBFMPpX/
#304 [06:24] <Guest60580> 12:49 <Guest60580> and this is the error outsied the log https://paste.ubuntu.com/p/MNHZ6Yfjz2/
#305 [06:25] <Webchat_36581> I have the 1.13 and now I can not play any other version anymore
#306 [06:25] <urielsalis> ??> Guest60580 info/special-chars
#307 [06:26] <urielsalis> ??> Guest60580 win/!
#308 [06:26] <Absol> Guest60580: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#309 [06:26] <Absol> Guest60580: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#310 [06:26] <urielsalis> Webchat_36581, what happens when you try?
#311 [06:27] <Webchat_36581> it does not start
#312 [06:27] <Webchat_36581> Only the 1.13
#313 [06:27] * Khritos [webchat@adsl-101.109.242.121.tellas.gr] has joined #minecrafthelp
#314 [06:28] <urielsalis> Webchat_36581, what happens when you try?
#315 [06:28] <Khritos> Hi, When i start a fight in minecraft my game crashes and says Java platforrm SE binary stopped working.
#316 [06:29] <Webchat_36581> it does not start
#317 [06:29] <Khritos> Do anyone hear me?
#318 [06:30] <urielsalis> Webchat_36581, we will need more info than just a "it does not start"
#319 [06:30] <urielsalis> Khritos, do you have Discord?
#320 [06:30] <Khritos> Yes
#321 [06:31] <urielsalis> Khritos, disable the overlay
#322 [06:32] <Khritos> You will add me on discorrdd?
#323 [06:32] <Webchat_36581> When I say play in a older version,maybe 1.12, the luncher close but minecraft does not open
#324 [06:32] <urielsalis> Khritos, no
#325 [06:32] <urielsalis> Webchat_36581, sorry but we only help with the latest version of the game here
#326 [06:33] <Webchat_36581> ok, thanks
#327 [06:33] <Khritos> Any ideas?
#328 [06:34] <urielsalis> Khritos, disable the discord overlay
#329 [06:34] <Khritos> Sorry..but what you mean overlay?
#330 [06:35] * thelounge25 [webchat@223.73.40.189.isp.timbrasil.com.br] has joined #minecrafthelp
#331 [06:35] <thelounge25> Hi guys, i need refund minecraft
#332 [06:35] <thelounge25> I am brazilian
#333 [06:35] <urielsalis> ??> thelounge25 account/refund
#334 [06:35] <Absol> thelounge25: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#335 [06:36] <urielsalis> Khritos, the desktop version of discord has a overlay that breaks many games, including Minecraft
#336 [06:37] <Khritos> Okay I will try.
#337 [06:37] * thelounge25 [webchat@223.73.40.189.isp.timbrasil.com.br] has quit. (Client Quit)
#338 [06:38] <Guest60580> Absol well i dont have any special marks in my windows username... maby it is because my username is in outer language ?.... But i dont tink its the problem.. the gamem workt fine about 3 mounts ago but since then i had no time to play in minecraft..
#339 [06:39] <urielsalis> Guest60580, the hebrew letters count as special characters
#340 [06:40] <Khritos> Thanks a lot now I can play the game with no crashes <3 have a great day.
#341 [06:40] <urielsalis> o/
#342 [06:41] <Guest60580> urielsalis is ther any way to change the username in windows 10 witout creting new account ?
#343 [06:43] <urielsalis> Guest60580, no
#344 [06:45] <Guest60580> i tink i found somting in microsoft sport.. if it will not work i will have to make new user...
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#346 [06:50] <Khritos> Oh.. it happend again!
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#349 [06:52] <Khritos> Do anyone hear me?
#350 [06:55] * Trackee [webchat@adsl-101.109.242.121.tellas.gr] has joined #minecrafthelp
#351 [06:55] <Trackee> Hi.
#352 [06:58] <Trackee> I have disabled the overlay from discord but its still crashing.
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#415 [07:53] <Snowy811> Can anyone help me with No OpenGL context found in the current thread.
#416 [07:55] * forcedmeme [webchat@host86-143-12-214.range86-143.btcentralplus.com] has quit. (Client Quit)
#417 [07:56] <Snowy811> i tried to set my minecraft launcher to 1.8 to run and old map and when i try to launch it it crashes and gives me back [ No OpenGL context found in the current thread.]
#418 [07:56] <Snowy811> i tried to set my minecraft launcher to 1.8 to run and old map and when i try to launch it it crashes and gives me back [ No OpenGL context found in the current thread.]
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#421 [08:01] <dani142c> Hi. So when i was a kid and i bought minecraft, my parents didnt really approve of me having a email so i used one that i didnt n
#422 [08:01] <dani142c> know the password of only the mc password... and now i want to change my skin and such and i can't ask them for help
#423 [08:01] <dani142c> because my email dosent ecixt anymore
#424 [08:02] <mattym-> dani142c, Do you remember how you paid for it, what method of payment?
#425 [08:03] * mattym- is now known as mattym
#426 [08:14] <dani142c> No.. it was a long time ago
#427 [08:16] <mattym> ??> dani142c account/send-email
#428 [08:16] <Absol> dani142c: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#429 [08:16] <Absol> dani142c: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#430 [08:16] <mattym> ??> dani142c account/trans-id
#431 [08:16] <Absol> dani142c: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#432 [08:21] <dani142c> But i can't
#433 [08:21] <dani142c> Because the email dosen't exist anymore
#434 [08:29] * thelounge86 [webchat@ip565b8c51.direct-adsl.nl] has joined #minecrafthelp
#435 [08:30] <thelounge86> Hello, I need some support with my account. I think somebody hacked it as I tried sending a recovery email to my own email, but no emails are coming in to recover my password.
#436 [08:31] <mattym> thelounge86, Was the account migrated? (do you normally log in with an email as the username)
#437 [08:31] <thelounge86> Yes
#438 [08:32] <mattym> thelounge86, Did you check any spam/junk folders in your email?
#439 [08:32] <thelounge86> Yes I did that, but nothing came in. I waited for a day, because I thought patience would help. But I dont think the emails are coming in.
#440 [08:32] <mattym> ??> thelounge86 account/send-email
#441 [08:32] <Absol> thelounge86: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#442 [08:32] <Absol> thelounge86: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#443 [08:33] <thelounge86> I dont have a Transaction ID..
#444 [08:33] <thelounge86> I got my account since beta.
#445 [08:33] <mattym> ??> thelounge86 account/trans-id
#446 [08:33] <Absol> thelounge86: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#447 [08:34] <thelounge86> Welp.
#448 [08:34] <thelounge86> Goodbye Minecraft acccount!
#449 [08:35] <thelounge86> Thanks for the help, even though it wasnt usefull at all.
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#454 [08:41] <LuckyGit> yo
#455 [08:41] <LuckyGit> niggers are black
#456 [08:41] <Absol> LuckyGit: Please keep it civil
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#459 [08:45] * Dominik65 [webchat@188-143-96-242.pool.digikabel.hu] has joined #minecrafthelp
#460 [08:47] <Dominik65> Hi! I was trying to start minecraft but my launcher just keep crashing. (https://paste.ubuntu.com/p/ZQ69h3jWg8/ ) My DxDiag: https://paste.ubuntu.com/p/WwHKFwrFwJ/ )
#461 [08:48] <mattym> Dominik65, One moment.
#462 [08:48] <Greymagic27> Does this have anything to do with it? 'Display Tab 2: There is a problem with AMD Radeon R5 M230 device. For more information, search for 'graphics device driver error code 43''
#463 [08:49] <mattym> Dominik65, Download and Install the most recently dated Radeon Software from this page https://support.amd.com/en-us/download/mobile?os=Windows%2010%20-%2064
#464 [08:50] <Dominik65> Thanks! I will try it :)
#465 [08:52] * Webchat_17700 [webchat@87.75.47.216] has joined #minecrafthelp
#466 [08:52] <Webchat_17700> when I try and load my Minecraft it says not responding
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#468 [08:55] <Webchat_17700> my Minecraft is not responding
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#477 [08:56] <Webchat_17700> #minecrafthelp my Minecraft is not responding
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#487 [08:58] <Greymagic27> Webchat_17700 Have you tried getting minecraft again?
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#494 [09:17] <curtzro> hi,i got a problem with my account, i cant log into the game or Mojang's website
#495 [09:17] <curtzro> i sent a letter to Mojang, but they havent replied me
#496 [09:18] <Greymagic27> You will need to wait for a reply
#497 [09:18] <Greymagic27> We can't help with account issues, Only mojang can
#498 [09:19] <curtzro> i sent it 4days ago
#499 [09:19] <curtzro> ok :(
#500 [09:19] <curtzro> i will wait for their reply
#501 [09:20] <curtzro> thx for answering
#502 [09:20] <Greymagic27> Have you tried looking here? https://help.mojang.com/customer/en/portal/articles/2405037
#503 [09:21] <curtzro> i cant receive the changepassword's letter
#504 [09:22] <curtzro> it said invaild account
#505 [09:23] <Greymagic27> https://help.mojang.com/customer/portal/articles/542001
#506 [09:23] <curtzro> is there any online Mojang's customer service staff?
#507 [09:23] <curtzro> i mean wanna find them to solve my problem
#508 [09:24] <mattym> curtzro, See here and wait for their reply https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back-
#509 [09:24] <curtzro> ok ;w;
#510 [09:24] <curtzro> i knew
#511 [09:24] <curtzro> thx for answering
#512 [09:24] <curtzro> thx for answering
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#516 [09:30] * Bosco [webchat@dsl-173-206-13-32.tor.primus.ca] has joined #minecrafthelp
#517 [09:32] <Bosco> Hello, currently experiencing issues with mine craft where java runtime will stop responding and crash at 96 percent while loading a world, any suggestions?
#518 [09:32] <Greymagic27> Does it provide a crash log?
#519 [09:33] <Bosco> No
#520 [09:33] <Greymagic27> Are you running any mods?
#521 [09:34] <Bosco> no, complete vanilla 1.13
#522 [09:34] <Greymagic27> Have you tried using another minecraft world?
#523 [09:36] <Bosco> yes, one second i may have found a crash log. my bad
#524 [09:36] <Bosco> should i copy paste the entire log in the chat?
#525 [09:37] <Greymagic27> Put it in https://paste.ubuntu.com
#526 [09:38] <Bosco> done
#527 [09:38] <Greymagic27> Link?
#528 [09:38] <Bosco> https://paste.ubuntu.com/p/M82b3nk2xV/
#529 [09:38] <Greymagic27> You need to assign more ram to your minecraft
#530 [09:39] <Bosco> which is in launch options , correct?
#531 [09:39] <Greymagic27> Yes
#532 [09:39] <mattym> Bosco, Are you using any resource packs?
#533 [09:40] <Bosco> no
#534 [09:40] <mattym> Bosco, Do you have Razer Synapse installed?
#535 [09:40] <Bosco> no
#536 [09:40] <Bosco> ive gone through almost every troubleshoot possibility and i have no conflicting programs
#537 [09:40] <mattym> ??> Bosco tools/hjt
#538 [09:40] <Absol> Bosco: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#539 [09:40] <Absol> Bosco: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#544 [09:44] <Bosco> https://paste.ubuntu.com/
#545 [09:44] <Bosco> wrong link , my bad
#546 [09:44] <Bosco> https://paste.ubuntu.com/p/CqDXkVZC8T/
#547 [09:45] <mattym> Bosco, Did you manually add an extra argument to the launch options already?
#548 [09:46] <Bosco> yes, i changed it from 1G to 2G
#549 [09:46] <mattym> Bosco, The game output shows an extra, can you copy the full setting to the chat.
#550 [09:47] <Bosco> -Xmx2G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#551 [09:47] <mattym> Bosco, On Windows 10?
#552 [09:47] <urielsalis> Bosco, can you open the enviroment variables?
#553 [09:47] <mattym> Getting to that
#554 [09:47] <Bosco> sure
#555 [09:47] <urielsalis> Bosco, to do so, press Win+R and in the box put rundll32 sysdm.cpl,EditEnvironmentVariables
#556 [09:48] <urielsalis> Bosco, then look for a variable called _JAVA_OPTIONS
#557 [09:48] <Bosco> yes i see that, i edited it earlier when doing trouble shooting
#558 [09:48] <Bosco> it currently says this -Xmx256M
#559 [09:49] <urielsalis> Bosco, delete it, that just breaks every Java program in your pc
#560 [09:49] <Bosco> its gone, should i try and use mc?
#561 [09:50] <urielsalis> Bosco, yes
#562 [09:51] <Bosco> ok it got to 100 percent and said loading world
#563 [09:51] <Bosco> then crashed again
#564 [09:51] <mattym> Bosco, Get the new crash log.
#565 [09:53] <Bosco> https://paste.ubuntu.com/p/C6pKFDByxf/
#566 [09:53] <Bosco> this may be the same one as i didnt see any new logs
#567 [09:53] <urielsalis> Bosco, the option is still there
#568 [09:53] <mattym> ??> Bosco launcher/log-txt
#569 [09:53] <Absol> Bosco: We need to see your full launcher log, which is created in the game directory.
#570 [09:53] <Absol> Bosco: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#571 [09:54] <mattym> Was the same log
#572 [09:54] * nickname123 [webchat@c-67-163-26-167.hsd1.il.comcast.net] has joined #minecrafthelp
#573 [09:55] <nickname123> is there any way to find out what email address your username was migrated to?
#574 [09:55] <mattym> nickname123, Did you migrate it?
#575 [09:55] <nickname123> I didnt but minecraft is telling me it has been migrated
#576 [09:56] <mattym> nickname123, If it wasn't done by you, you will need to contact Mojang.
#577 [09:56] <mattym> ??> nickname123 account/send-email
#578 [09:56] <Absol> nickname123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#579 [09:56] <Absol> nickname123: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#580 [09:57] <nickname123> thanks
#581 [09:57] <Bosco> the launcher log is massive should i copy the whole thing?
#582 [09:57] <mattym> Bosco, Yes
#583 [09:59] * Dominik65 [webchat@188-143-96-242.pool.digikabel.hu] has joined #minecrafthelp
#584 [09:59] <Bosco> https://paste.ubuntu.com/p/3PxyR9yRcc/
#585 [09:59] <Bosco> good luck young soldiers
#586 [10:00] <Dominik65> Hi! I'm here again. I updated my drivers but i still cant launch the game. After i want to start the version its keep crashing ( Crash: https://paste.ubuntu.com/p/K2KFjRQs6q/ ) Dxdiag: https://paste.ubuntu.com/p/3fy3PK2kPM/
#587 [10:01] <mattym> Bosco, Can you check to see if the setting in Environment Variables came back?
#588 [10:01] <mattym> Dominik65, Seems like something is not going correctly with the driver install.
#589 [10:02] <Greymagic27> Dominik65 This might be a long shot but have you tried this: http://prntscr.com/kijccy
#590 [10:02] <Bosco> it came back some how??/
#591 [10:02] <Bosco> ok ive deleted it once again
#592 [10:02] * Chazzer [webchat@5add025a.bb.sky.com] has joined #minecrafthelp
#593 [10:03] <Chazzer> Hello i think my minecraft account has been hacked
#594 [10:03] <urielsalis> Bosco, make sure you save and lcose the dialogs
#595 [10:03] <mattym> Bosco, Hang on a moment, reviewing your HJT report again to see if anything may be adding it.
#596 [10:03] <urielsalis> ??> Chazzer account/hacked
#597 [10:03] <Absol> Chazzer: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#598 [10:03] <Absol> Chazzer: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#599 [10:03] <Chazzer> transiction id?
#600 [10:03] <Chazzer> whats that?
#601 [10:03] <urielsalis> ??> Chazzer account/trans-id
#602 [10:03] <Absol> Chazzer: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#603 [10:04] <mattym> Bosco, Make sure everything is closed. Then open the evn variables and delete that setting, then hit save or ok till all the windows are closed.
#604 [10:04] <mattym> Bosco, Then try the game again
#605 [10:04] <Bosco> there is no save option
#606 [10:04] <Chazzer> all i need help with is seeing what my email is for my acount
#607 [10:04] <Chazzer> i have a feeling someone changed it.
#608 [10:05] <mattym> Bosco, After you delete the _JAVA_OPTIONS setting, it should give you that option
#609 [10:05] <mattym> Bosco, Rather, hit Ok or Apply whenever you can
#610 [10:06] <urielsalis> Chazzer, we cant check that, we can only check if the username was changed
#611 [10:06] <Bosco> i clicked ok
#612 [10:06] <Bosco> so now when i reopen environment variables its not there but i feel like if i try and run mc again it will reappear
#613 [10:07] * urielsalis prepares the exorcism gear
#613 [10:07] <Chazzer> can u check what email the account is registerd to.
#614 [10:07] <urielsalis> Chazzer, no, we are not Mojang here
#615 [10:07] <Chazzer> oh.
#616 [10:07] <Chazzer> can u see if my name has been changed
#617 [10:07] <urielsalis> Chazzer, what is your username?
#618 [10:08] <Bosco> IT WORKED BOYS YEE YEE
#619 [10:08] <Bosco> thank you so much my prince mattym
#620 [10:08] <Chazzer> i think it might of been MrBlueYT
#621 [10:09] <urielsalis> Chazzer, it was changed to that name the 3rd of july
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#624 [10:09] * Cisien [~Cisien@u18549070.onlinehome-server.com] has joined #minecrafthelp
#625 [10:09] <Chazzer> nope my account was created in 2016
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#629 [10:10] <urielsalis> Chazzer, from where you bought the account?
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#632 [10:10] <Chazzer> Mojang.
#633 [10:11] <urielsalis> Chazzer, that being?
#634 [10:11] <Chazzer> it a mojang account
#635 [10:11] <urielsalis> Chazzer, what site did you bought the account from?
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#639 [10:11] <Chazzer> wdym?
#640 [10:11] <urielsalis> Chazzer, from what website did you bought the account?
#641 [10:11] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#642 [10:12] <mattym> They are not actually sold on Mojang.com, what site was the purchase made one.
#643 [10:12] <mattym> on*
#644 [10:12] <Chazzer> the minecraft website.
#645 [10:12] <mattym> Chazzer, What was the original username?
#646 [10:12] <Chazzer> wait let me check
#647 [10:13] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#648 [10:14] <Chazzer> i think it might of been MrBlueYT something along those lines.
#649 [10:15] <mattym> Chazzer, If you don't get a password reset to your email, you need to contact Mojang as previously directed.
#650 [10:16] <Chazzer> i dont get one
#651 [10:16] <Chazzer> i had an email of my billing order.
#652 [10:16] <Chazzer> my account was maded in 2015 i think
#653 [10:16] <mattym> ??> Chazzer account/send-email
#654 [10:16] <Absol> Chazzer: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#655 [10:16] <Absol> Chazzer: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#657 [10:17] <Chazzer> Ok
#658 [10:18] * cooldude [~cooldude1@server-172-81-182-182.blackhole.mycooldude.info] has joined #minecrafthelp
#659 [10:20] * Webchat_24332 [webchat@ip5658fbd2.direct-adsl.nl] has joined #minecrafthelp
#660 [10:21] <Webchat_24332> u a real person?
#661 [10:21] <Greymagic27> We all are lol
#662 [10:21] <Webchat_24332> great
#663 [10:21] <urielsalis> Im not
#664 [10:21] <nickname123> can you guys tell me if my username is the same?
#665 [10:21] <Webchat_24332> i have a very old account with a mail that doesnt exist anymore
#666 [10:21] <urielsalis> nickname123, we can tell you if the username was changed, nothing more
#667 [10:22] <urielsalis> ??> Webchat_24332 account/send-email
#668 [10:22] <Absol> Webchat_24332: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#669 [10:22] <urielsalis> ??> Webchat_24332 account/trans-id
#670 [10:22] <Absol> Webchat_24332: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#671 [10:22] <Absol> Webchat_24332: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#672 [10:22] <nickname123> can you tell me if my username of 13ladewarrior was changed?
#673 [10:22] * Webchat_24332 [webchat@ip5658fbd2.direct-adsl.nl] has quit. (Client Quit)
#674 [10:22] <urielsalis> nickname123, it was changed to xBronze (2017-10-25)
#675 [10:23] <nickname123> holy fuck someone hacked my account
#676 [10:23] <Absol> nickname123: Please keep it civil
#677 [10:23] <nickname123> sorry
#678 [10:23] <urielsalis> ??> nickname123 account/send-email
#679 [10:23] <Absol> nickname123: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#680 [10:23] <Absol> nickname123: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#681 [10:23] <urielsalis> ??> nickname123 account/trans-id
#682 [10:23] <Absol> nickname123: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#683 [10:24] <nickname123> who hacks a minecraft account
#684 [10:24] <nickname123> xBronze gross wtf
#685 [10:30] * Hand [webchat@ip503deaae.speed.planet.nl] has joined #minecrafthelp
#686 [10:32] <Hand> How can you solve this in minecraft. I get this error when I want to join a server. java.lang.NullPointerException: Group
#687 [10:32] <urielsalis> ??> Hand tools/hjt
#688 [10:32] <Absol> Hand: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#689 [10:32] <Absol> Hand: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#690 [10:37] <Hand> Absol I see no error now
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#693 [11:06] * Tim7 [webchat@c-73-100-242-253.hsd1.ma.comcast.net] has joined #minecrafthelp
#694 [11:07] <Tim7> Hi my account was stolen for a second time and this time they seem to have changed my email address so I cannot login
#695 [11:07] <mattym> ??> Tim7 account/send-email
#696 [11:07] <Absol> Tim7: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#697 [11:07] <Absol> Tim7: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#698 [11:08] <mattym> Tim7, Also make sure you change the password on whatever email you use for the account.
#699 [11:08] <Tim7> How do I find my transaction ID
#700 [11:08] <mattym> ??> Tim7 account/trans-if
#701 [11:08] <mattym> ??> Tim7 account/trans-id
#702 [11:08] <Absol> Tim7: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#703 [11:09] <Tim7> Is there a number for support over the phone?
#704 [11:10] <mattym> No
#705 [11:10] <Tim7> That is a shame
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#708 [11:32] * Tim0 [webchat@c-73-100-242-253.hsd1.ma.comcast.net] has joined #minecrafthelp
#709 [11:33] <Tim0> I can't find my transaction ID
#710 [11:33] <Tim0> And my account was stolen this morning
#711 [11:33] <mattym> Tim0, Did you check the article you were linked?
#712 [11:34] <Tim0> Yes
#713 [11:34] <Tim0> I bought the game like 9 years ago
#714 [11:34] <mattym> Tim0, With a credit card? or Paypal?
#715 [11:34] <Tim0> Credit Card
#716 [11:35] <mattym> Tim0, And you dont have the purchase confirmation email anymore?
#717 [11:35] <Tim0> It seems like whoever stole my account deleted it
#718 [11:36] <mattym> Tim0, Ok before doing anything else, like I said make sure you change the password to that email.
#719 [11:36] <Tim0> I did
#720 [11:36] <mattym> Tim0, Then fill out the support form and leave the ID blank, in the message part say you no longer have the confirmation and need another way to verify it.
#721 [11:37] <Tim0> I feel like I don't have any information about this account anymore though
#722 [11:37] <mattym> Tim0, Is the email you are using with it currently, the same you used to first purchase it?
#723 [11:38] <Tim0> I had changed it when they stole the account the first time
#724 [11:38] <Tim0> but I got an email this morning that said they changed it back
#725 [11:38] <mattym> Tim0, Do you still have access to the original email?
#726 [11:38] <Tim0> yes
#727 [11:39] <mattym> Tim0, Use the contact form, it will take them a few days to get back to you, in that time, try to find the account statement from the credit card when it was purchased, as they may ask for that.
#728 [11:39] <mattym> Tim0, If you still have access to the original email account, they should be able to find a way to help you prove ownership.
#729 [11:40] <Tim0> Okay thank you
#730 [11:40] <mattym> Tim0, Did you also check the original email for the purchase confirmation and ID?
#731 [11:41] <Tim0> yeah it's the hacked email
#732 [11:42] <Tim0> I think the transaction ID was deleted
#733 [11:53] * dragonmaster248 [webchat@ool-4a58e5b7.dyn.optonline.net] has joined #minecrafthelp
#734 [11:53] <dragonmaster248> hello?
#735 [11:53] <dragonmaster248> might as well ask this
#736 [11:56] <dragonmaster248> so what happened was after the release of update aquatic my Minecraft never worked, id open the launcher and see it at the bottom of the screen but it would do nothing, I opened task manager and saw almost no activity in the launcher. I tried uninstalling and reinstalling but to no avail. finally I decided to delete the .Minecraft folder (saves and
#737 [11:56] <dragonmaster248> screenies backed up) but when I reinstalled it the same sgtuff happened. also in the .Minecraft folder there are only 2 things now after re installing, launcher_log and launcher_profiles.json
#738 [11:57] <mattym> dragonmaster248, You mean you see the launcher icon on the taskbar, but not the actual launcher window on the desktop?
#739 [11:57] <dragonmaster248> yes
#740 [11:57] <mattym> dragonmaster248, Are you on Windows 10?
#741 [11:57] <dragonmaster248> correct
#742 [11:58] <mattym> dragonmaster248, Do you currently have the icon on the taskbar?
#743 [11:58] <dragonmaster248> mhmm
#744 [11:58] <mattym> dragonmaster248, Ok, hold down the shift button on the keyboard, then right click the icon and select maximize
#745 [11:58] <dragonmaster248> black screen
#746 [11:58] <dragonmaster248> wait
#747 [11:58] <dragonmaster248> oh its working now!
#748 [11:59] <dragonmaster248> omg I cant belive it was right there!
#749 [11:59] <mattym> dragonmaster248, You should be able to click the top bar and drag it to make it a normal size and stay on the desktop
#750 [11:59] <dragonmaster248> thank you SO MUCH
#751 [11:59] <dragonmaster248> really thanks
#752 [12:01] * sonicx27 [webchat@dsl-187-146-97-42-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#753 [12:02] <sonicx27> I Cannot enter in my account..the password is incorrect
#754 [12:02] <mattym> sonicx27, Have you tried to reset the password?
#755 [12:02] <sonicx27> how?
#756 [12:03] <sonicx27> How I can reset the password?
#757 [12:03] <mattym> sonicx27, https://account.mojang.com/password
#758 [12:03] * mepzzz [webchat@24-246-5-53.cable.teksavvy.com] has joined #minecrafthelp
#759 [12:04] <mepzzz> Hi. I downloaded Windows 10 and now this pops up everytime i start minecraft "Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#760 [12:05] <mattym> ??> mepzzz win/dxdiag
#761 [12:05] <Absol> mepzzz: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#762 [12:07] <mepzzz> https://paste.ubuntu.com/p/PSqqH697x2/
#763 [12:07] <mattym> mepzzz, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#764 [12:08] <mattym> mepzzz, Additionally that hardware does not meet the minimum requirements for the game.
#765 [12:08] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#766 [12:08] <mepzzz> alright thx
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#768 [12:19] * Fabz [webchat@dsl-189-169-38-190-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#769 [12:21] <Fabz> Hi, I'm having an issue when trying to enter a world on Minecraft Java Edition. I double click on the world's name, the Building Terrain screen appears, and after a few seconds the game crashes. The launcher opens and displays this message: "The game crashed whilst updating screen events".
#770 [12:32] * NerdyNinja11 [webchat@124.195.209.24] has joined #minecrafthelp
#771 [12:34] <NerdyNinja11> I'm trying to create a mod using eclipse, and I'm getting a 'pixel format not accelerated' crash when I try to run client.
#772 [12:34] <NerdyNinja11> Here's my DxDiag: https://paste.ubuntu.com/p/j2S5QRMJwq/
#773 [12:35] <NerdyNinja11> Here's my crash report: https://paste.ubuntu.com/p/QCxHck428q/
#774 [12:36] <NerdyNinja11> Any ideas on how to fix?
#775 [12:36] <Lord_Ralex> We do not help with anything moddded.
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#786 [13:00] <Boxdel3000> Minecraft me playnig demo me wait in game unckloed is error!
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#788 [13:39] * McStussy [webchat@otwaon1056w-lp140-01-70-30-102-64.dsl.bell.ca] has joined #minecrafthelp
#789 [13:40] <McStussy> Hi, render distance does not correspond with actual render distance in multiplayer. If I increase or decrease it, that has no affect on the visuals.
#790 [13:40] <McStussy> I do not have that problem in singleplayer..
#791 [13:41] <mattym> McStussy, In multiplayer, the maximum is set by the server.
#792 [13:41] <McStussy> I know that
#793 [13:41] <McStussy> Though I am not NEAR the maximum
#794 [13:41] <mattym> By default its usually 10
#795 [13:41] <McStussy> no?
#796 [13:41] <McStussy> I thought it's 15.
#797 [13:41] <McStussy> that's not my problem though
#798 [13:42] <McStussy> i am nowhere near the maximum, it appears as if i'm on 6
#799 [13:42] <urielsalis> McStussy, server might have set it to that
#800 [13:42] <mattym> Settings file generates with a default 10. If its any less that is what the server has set
#801 [13:42] <McStussy> im having that problem on every server
#802 [13:42] <McStussy> i cant even see people
#803 [13:42] <McStussy> i have to be close to them to see them
#804 [13:43] <McStussy> ill screenshot for u
#805 [13:46] <McStussy> https://gyazo.com/a6dc6dc75f7aa449599fdda32250d087
#806 [13:47] <mattym> McStussy, You will need to speak with the servers support.
#807 [13:47] <McStussy> i have this on every server
#808 [13:47] <McStussy> i have this on every server
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#811 [13:54] <james> hello i was unable the download the game, this was my error message: i dont have bytefence on my computer
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#814 [14:09] <Nawz> my mc crashes on 1.13 when joining realms
#815 [14:09] * SkorlYT [webchat@185.216.50.56] has joined #minecrafthelp
#816 [14:10] <SkorlYT> I am confused on why I am unable to download Version 1.13, When I try to download it it comes up "Unable to save download. swg.json"
#817 [14:31] * Khritos [webchat@adsl-101.109.242.121.tellas.gr] has joined #minecrafthelp
#818 [14:31] <Khritos> Hi.
#819 [14:31] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#820 [14:32] <Khritos> When I am starting a fight in Minecraft my game crahses and says Java platform SE binary stopped working.. Any ideas?
#821 [14:34] <Khritos> Does Anyone hear me?
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#825 [14:44] * Khritos [webchat@adsl-101.109.242.121.tellas.gr] has joined #minecrafthelp
#826 [14:45] <Khritos> Hi.When i start a fight in Minecraft my game crashes and says Java platform SE binary stopped working.. Any ideas?
#827 [14:46] * arjuns05 [webchat@bmtnon1319w-lp140-01-69-156-21-191.dsl.bell.ca] has joined #minecrafthelp
#828 [14:47] <arjuns05> my game keeps on crashing
#829 [14:48] <Greymagic27> Crash log arjuns05
#830 [14:48] <arjuns05> yes
#831 [14:48] <arjuns05> it crashes after it shows the mojang logo
#832 [14:48] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#833 [14:48] <Greymagic27> Does it provide any crash logs?
#834 [14:48] <oliver> my minecraft says Unable to create directory. bubbles1.ogg whenever i try to play
#835 [14:48] <arjuns05> i dont know
#836 [14:50] <Greymagic27> oliver Try downloading the minecraft launcher again and clicking repair
#837 [14:50] <arjuns05> i alreasy did it doesnt work
#838 [14:50] <arjuns05> already
#839 [14:50] <Greymagic27> https://bugs.mojang.com/browse/MCL-5546
#840 [14:50] <urielsalis> ??> oliver tools/hjt
#841 [14:50] <Absol> oliver: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#842 [14:50] <Absol> oliver: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#843 [14:50] <urielsalis> ??> arjuns05 irc/multitask
#844 [14:50] <urielsalis> ??> arjuns05 irc/multitasking
#845 [14:50] <Absol> arjuns05: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#846 [14:50] <Khritos> May anyone help me?
#847 [14:50] <urielsalis> Greymagic27 ^
#848 [14:50] <Greymagic27> What seems to be the problem?
#849 [14:51] <Khritos> When i start a fight in Minecraft my game crashes and says Java platform SE binary stopped working.
#850 [14:51] <Greymagic27> urielsalis Help meee
#851 [14:52] <oliver> https://paste.ubuntu.com/p/Tq2MTnHjKN/
#852 [14:52] <urielsalis> oliver, one second
#853 [14:52] <oliver> alright
#854 [14:52] <urielsalis> oliver, uninstall discord
#855 [14:52] <urielsalis> Khritos, follow the instructions in https://bugs.mojang.com/browse/MCL-6550
#856 [14:53] <oliver> discord is uninstalled
#857 [14:53] <oliver> is that all i have to uninstall?
#858 [14:53] <urielsalis> oliver, yes
#859 [14:53] <oliver> still not working
#860 [14:53] <arjuns05> my game keeps crashing
#861 [14:54] <urielsalis> ??> oliver win/reinst
#862 [14:54] <Absol> oliver: You may need to reinstall the locally installed files that Minecraft puts into place.
#863 [14:54] <Absol> oliver: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#864 [14:54] * aaronjdc [webchat@cpc86427-seve24-2-0-cust55.13-3.cable.virginm.net] has joined #minecrafthelp
#865 [14:56] <Greymagic27> arjuns05 ??> tools/hjt
#866 [14:56] <urielsalis> ??> arjuns05 tools/hjt
#867 [14:56] <Absol> arjuns05: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#868 [14:56] <Absol> arjuns05: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#869 [14:56] <arjuns05> i nwhat does that mean
#870 [14:56] <Greymagic27> How do I mess that up every time...
#871 [14:57] <aaronjdc> Hi i used to own minecraft way back but now its telling me i no longer own it. Any ideas?
#872 [14:57] <Greymagic27> Contact mojang
#873 [14:58] <oliver> its still not working :/
#874 [14:58] <urielsalis> ??> aaronjdc account/send-email
#875 [14:58] <Absol> aaronjdc: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#876 [14:58] <Absol> aaronjdc: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#877 [14:58] <mattym> oliver, Your report had the top part cut off, can you try copying it again.
#878 [14:59] <arjuns05> i got gien a log file what now
#879 [14:59] <arjuns05> given
#880 [14:59] <Greymagic27> ??< bot
#881 [14:59] <Greymagic27> My favourite command is still 42
#882 [14:59] <oliver> https://paste.ubuntu.com/p/Tq2MTnHjKN/
#883 [14:59] <aaronjdc> thanks Absol
#884 [15:00] <mattym> oliver, Whole first section is still cut out.
#885 [15:00] <arjuns05> absol i got a log file what do i do with it
#886 [15:00] <mattym> arjuns05, We need the link to it.
#887 [15:00] <urielsalis> ?? bot
#888 [15:00] <Absol> bot: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#889 [15:00] <oliver> https://paste.ubuntu.com/p/Kfzd3Dnn6q/
#890 [15:00] <oliver> try that
#891 [15:01] * Webchat_96567 [webchat@50-83-218-138.client.mchsi.com] has joined #minecrafthelp
#892 [15:01] <arjuns05> oliver ok
#893 [15:01] <mattym> ??> oliver av/adwcleaner
#894 [15:01] <Absol> oliver: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#895 [15:01] <Absol> oliver: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#896 [15:01] <Webchat_96567> My game keeps crashing whenever i open it please help!
#897 [15:01] <arjuns05> oliver what do i do with all of the text
#898 [15:01] <mattym> arjuns05, As the instructions said, make the paste link to it, then provide us with the link.
#899 [15:02] <Greymagic27> Webchat_96567 Please provide a full crash report here: https://paste.ubuntu.com/
#900 [15:02] * Webchat_96567 [webchat@50-83-218-138.client.mchsi.com] has quit. (Client Quit)
#901 [15:02] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has quit. (Quit: webchat.esper.net)
#902 [15:02] <Greymagic27> Guess he didn't want to provide us with a log
#903 [15:03] * Webchat_41003 [webchat@50-83-218-138.client.mchsi.com] has joined #minecrafthelp
#904 [15:03] <arjuns05> oliver how do i past it
#905 [15:03] * Webchat_41003 is now known as NickC13
#906 [15:03] <NickC13> My minecraft keeps crashing and I dont know why
#907 [15:03] <mattym> arjuns05, Stop talking to the people who are not speaking with you.
#908 [15:03] <arjuns05> sorry
#909 [15:03] <mattym> arjuns05, Provide the link/URL to the log
#910 [15:03] <Greymagic27> NickC13 Do you get a crash report?
#911 [15:04] <NickC13> yes
#912 [15:04] <Greymagic27> Please paste it here and send it to us: https://paste.ubuntu.com/
#913 [15:04] <NickC13> ok
#914 [15:05] <arjuns05> i accidentally closed it
#915 [15:05] <arjuns05> +mattym how do i open it again
#916 [15:05] <mattym> ??> arjuns05 tools/hjt
#917 [15:05] <Absol> arjuns05: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#918 [15:05] <Absol> arjuns05: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#919 [15:06] <NickC13> i sent it
#920 [15:06] <Greymagic27> Please can you copy/paste the link in the URL bar to us
#921 [15:07] <NickC13> is that to me greymagic27
#922 [15:07] <Greymagic27> Yes
#923 [15:07] <NickC13> https://paste.ubuntu.com/p/rTMsN7vd7K/
#924 [15:07] <arjuns05> +mattym https://paste.ubuntu.com/p/XtH3RGmKPx/
#925 [15:08] <mattym> arjuns05, One moment.
#926 [15:08] <arjuns05> +mattym ok
#927 [15:08] <mattym> arjuns05, Follow the instructions to remove any of the software you have that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#928 [15:08] <mattym> arjuns05, You have 3 of those things.
#929 [15:08] * oliver [webchat@71-10-14-70.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#930 [15:09] <oliver> okay i cleaned my computer, and restarted it, now what?
#931 [15:09] <mattym> oliver, Check the game again.
#932 [15:09] <oliver> still no
#933 [15:09] <Greymagic27> NickC13 Please hold on one second
#934 [15:09] <mattym> oliver, Same error as before?
#935 [15:09] <oliver> yup
#936 [15:09] <NickC13> Greymagic27 ok
#937 [15:09] <mattym> ??> NickC13 win/dxdiag
#938 [15:10] <Absol> NickC13: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#939 [15:10] <mattym> oliver, Is it a personal computer?
#940 [15:10] <oliver> its my dads laptop
#941 [15:10] <NickC13> Absol thx will do
#942 [15:10] <mattym> oliver, Was it provided by a place of work?
#943 [15:10] <oliver> no
#944 [15:10] <oliver> he bought it
#945 [15:11] <arjuns05> +mattym i have discord geforce experience and razer synapse
#946 [15:11] <mattym> oliver, Try right clicking the Minecraft icon, and select Run as Administrator.
#947 [15:11] <mattym> arjuns05, More than that.
#948 [15:11] <mattym> arjuns05, Mcafee and PremierOpinion as well.
#949 [15:12] <oliver> still no
#950 [15:12] <mattym> oliver, Is there space left on the computer?
#951 [15:12] <oliver> plenty of space
#952 [15:12] <arjuns05> +mattym i deleted those
#953 [15:12] <mattym> oliver, Can you hit show more info on the error and copy the whole thing here.
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#955 [15:13] <mattym> arjuns05, You need to do more than uninstall for a few, make sure you have done all the instructions as the website says.
#956 [15:13] <arjuns05> +mattym ok
#957 [15:13] <oliver> https://paste.ubuntu.com/p/Tjftqzv2rs/
#958 [15:14] * Khritos [webchat@adsl-101.109.242.121.tellas.gr] has quit. (Quit: webchat.esper.net)
#959 [15:14] <mattym> oliver, Did you try to change the default folder the game tries to install to?
#960 [15:14] * maxminer18 [webchat@87-92-40-142.bb.dnainternet.fi] has joined #minecrafthelp
#961 [15:14] <maxminer18> hello
#962 [15:14] <Greymagic27> Hi!
#963 [15:14] <oliver> what do you mean?
#964 [15:15] <maxminer18> my friend is having issues getting to play mminecraft
#965 [15:15] <mattym> oliver, When you installed the game, did you change anything from the defaults?
#966 [15:15] <oliver> no
#967 [15:15] <Greymagic27> maxminer18 What is the issue?
#968 [15:15] <maxminer18> he is coming here hiimself
#969 [15:16] <Greymagic27> Alrighty
#970 [15:16] * Nichomine [webchat@mobile-access-5d6a30-135.dhcp.inet.fi] has joined #minecrafthelp
#971 [15:16] <mattym> oliver, And you are currently on a home internet connection?
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#974 [15:16] <oliver> yes
#975 [15:16] <NickC13> Absol https://paste.ubuntu.com/p/fDHPwNZBSg/
#976 [15:17] <maxminer18> apparently he can only play demo mode
#977 [15:18] <mattym> NickC13, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=126789
#978 [15:18] <Greymagic27> maxminer18 Has he bought the full version of minecraft
#979 [15:18] <Khritos> Its still crashing..
#980 [15:18] <maxminer18> yes he had a username before and he said he connected it to his mojang account but it doesnt pop up
#981 [15:19] <mattym> oliver, Any chance you are behind a strict firewall, or any parental control software?
#982 [15:19] <oliver> not that i know of
#983 [15:19] <oliver> i was able to play until a few weeks ago
#984 [15:19] <Greymagic27> maxminer18 Have you tried contacting mojang about this issue?
#985 [15:19] <oliver> and nothing has changed on the computer
#986 [15:19] <maxminer18> he said he emailed them and is waiting on a response
#987 [15:19] <Khritos> Can i get more help cause i did what you told me to..But its still crashing.
#988 [15:19] <maxminer18> said only they can fix it
#989 [15:19] <Greymagic27> maxminer18 That is true. You will need to wait for a response from mojang
#990 [15:19] <maxminer18> ok thank you
#991 [15:20] <maxminer18> goodbye
#992 [15:20] <Greymagic27> maxminer18 https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#993 [15:20] <mattym> ??> Khritos launcehr/log-txt
#994 [15:20] <mattym> ??> Khritos launcher/log-txt
#995 [15:20] <Absol> Khritos: We need to see your full launcher log, which is created in the game directory.
#996 [15:20] <Absol> Khritos: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#997 [15:21] <mattym> oliver, You may need to try the following again
#998 [15:21] <mattym> ??> oliver win/reinst
#999 [15:21] <Absol> oliver: You may need to reinstall the locally installed files that Minecraft puts into place.
#1000 [15:21] <Absol> oliver: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#1002 [15:22] <Khritos> I cant find the game directory.
#1003 [15:22] <mattym> Khritos, Do you know how to get to the .minecraft folder?
#1004 [15:22] <oliver> it wont let me delete the assests
#1005 [15:22] <oliver> assets*
#1006 [15:22] <Khritos> Yes
#1007 [15:22] <mattym> Khritos, Look for it there
#1008 [15:23] <mattym> oliver, Make sure the game/error window and launcher are all closed before you try to delet ethem.
#1009 [15:23] <Greymagic27> NickC13 I might be wrong and correct me if I am, But I don't belive you meet the system requirements for minecraft
#1010 [15:23] <oliver> it is
#1011 [15:24] <NickC13> greymagic27 I dont know m8 i just tried downloading minecraft today
#1012 [15:24] <mattym> NickC13, Its fine, just install the update I linked.
#1013 [15:24] <NickC13> I did download the intel graphics thing too
#1014 [15:25] <NickC13> should i restart my computer
#1015 [15:25] <mattym> NickC13, Did the installer ask to?
#1016 [15:25] <NickC13> it said if i wanted to restart now or later
#1017 [15:25] <NickC13> says
#1018 [15:25] <mattym> NickC13, Then yes, restart and when its back on try starting the game again.
#1019 [15:25] <NickC13> ok will do
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#1022 [15:26] <Khritos> I paste it in the link you sent me.
#1023 [15:26] <mattym> Khritos, We need the link to it.
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#1026 [15:28] <Pepper8> I've been getting can't keep up errors ever since trying to host a 1.13 server. I hosted a 1.12 server fine on the same rig. I can't find the answer anywhere online
#1027 [15:28] <Khritos> How can i send you the link?
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#1029 [15:28] <mattym> Khritos, After you make the paste, copy the link at the top of the page.
#1030 [15:28] <Webchat_47010> Yeah it worked thanks for the help
#1031 [15:28] * Webchat_47010 is now known as nickc13
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#1034 [15:29] <Khritos> https://paste.ubuntu.com/
#1035 [15:29] <nickc13> yeah it did work thanks for the help
#1036 [15:29] <Khritos> https://paste.ubuntu.com/p/fggmWMQwKz/
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#1039 [15:30] <Khritos> What now?
#1040 [15:30] * nickc13 [webchat@50-83-218-138.client.mchsi.com] has quit. (Client Quit)
#1041 [15:31] <mattym> Khritos, Ok, close the file, but keep the .minecraft folder open.
#1042 [15:31] <Khritos> Okay.
#1043 [15:31] <mattym> Khritos, Try to start the game again till it crashes. then open launcher_log again and get a new link the log.
#1044 [15:31] <mattym> It should be a lot longer.
#1045 [15:32] <Khritos> Oh right.
#1046 [15:35] <Khritos> https://paste.ubuntu.com/p/jFxyzqv4J8/
#1047 [15:35] <mattym> ??> Khritos mods
#1048 [15:35] <Absol> Khritos: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#1049 [15:36] <Khritos> I did what you told me to.
#1050 [15:37] <Khritos> What shall i do now?
#1051 [15:38] <mattym> Khritos, Read what Absol just said.
#1052 [15:39] * Jamie8 [webchat@c-67-167-77-96.hsd1.in.comcast.net] has joined #minecrafthelp
#1053 [15:39] <Khritos> I read it but what it says? You can help me?
#1054 [15:39] <mattym> Khritos, You are using modded, we cannot.
#1055 [15:40] <Khritos> How can i delete the mod?
#1056 [15:40] <Jamie8> When i download to my computer and hit play it says unable to save download. i just purchased this game maybe 20 minutes ago. i have windows 8 how can i play
#1057 [15:40] <mattym> ??> Jamie8 error/download
#1058 [15:40] <Absol> Jamie8: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#1059 [15:41] <Khritos> You mean optifine?
#1060 [15:41] <mattym> Khritos, Yes
#1061 [15:41] <Khritos> Oh okay, I will try without it.
#1062 [15:46] <Khritos> https://paste.ubuntu.com/p/ttgKkMsmHn/
#1063 [15:48] <Khritos> So what now?
#1064 [15:48] <mattym> Khritos, We only support the current version of the game.
#1065 [15:48] <Khritos> 1.13?
#1066 [15:49] <Khritos> So i got to try with version 1.13?
#1067 [15:51] <mattym> Khritos, Yes, and if it only crashes on a server and not single player. Then you need to talk to the server.
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#1070 [15:59] <Khritos> https://paste.ubuntu.com/p/K5VtjJrqJG/
#1071 [15:59] <Khritos> Here it is.
#1072 [16:01] <mattym> Khritos, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#1073 [16:02] <Khritos> Yes, it is.
#1074 [16:03] <Khritos> What's wrong?
#1075 [16:05] <mattym> Khritos, The log isn't actually showing the game stop working.
#1076 [16:05] <Khritos> Yes, but why.
#1077 [16:05] <mattym> ??> Khritos win/dxdiag
#1078 [16:05] <Absol> Khritos: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#1079 [16:09] <Khritos> https://paste.ubuntu.com/p/SDybj83KJd/
#1080 [16:10] <mattym> Khritos, Try updating the drivers, Download and Install the file from this page https://www.geforce.com/drivers/results/136673
#1081 [16:20] <Khritos> When i update the drivers then what i will have to do?
#1082 [16:20] <mattym> Khritos, Update them, follow the instructions that file gives you, when its done, try loading the game again.
#1083 [16:33] <Khritos> I did the update.. But there is no instructions given.
#1084 [16:33] <Khritos> So i will just try to play again mc.
#1085 [16:33] <mattym> Khritos, The update said it had completed?
#1086 [16:34] <Khritos> Yes.
#1087 [16:34] <mattym> Khritos, Then yes, try the game again
#1088 [16:37] * Khritos [webchat@adsl-101.109.242.121.tellas.gr] has joined #minecrafthelp
#1089 [16:37] <Khritos> Unfortunately the bug happened again.What now?
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#1091 [16:38] <mattym> ??> Khritos av/adwcleaner
#1092 [16:38] <Absol> Khritos: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1093 [16:38] <Absol> Khritos: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1094 [16:38] <trucido97> ita?
#1095 [16:38] <Khritos> I did it before
#1096 [16:38] <Khritos> It did not do anything.
#1097 [16:38] * trucido97 [webchat@host146-95-dynamic.251-95-r.retail.telecomitalia.it] has quit. (Client Quit)
#1098 [16:39] <mattym> Khritos, Then I an not sure what would be causing the issue.
#1099 [16:39] <Khritos> So i can not play Minecraft any more :(?
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#1101 [16:41] <Taybugb> how do I fix io.netty connection issue
#1102 [16:42] <Khritos> Isnt any othen option i should try?
#1103 [16:42] <Khritos> other*
#1104 [16:42] <Taybugb> io.netty.channel.AbstractChannel$annotatedConnectException: Cennection timed out: no further information:
#1105 [16:44] <Taybugb> It isnt a router issue because my computer connects fine. its my friend, they cannot connect to any server or Lan world at all. we are using the same internet connection
#1106 [16:46] <Khritos> My friend please i really need to fix it.. Help me.
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#1108 [16:52] <Khritos> Can you help me bro or you will leave me like this :( ?
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#1111 [17:09] <Khritos> Do anyone hear me?
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#1114 [17:18] <McStussy> I'm having trouble with render distances in multiplayer, I have it set on 10 in settings but it displays only 3.
#1115 [17:19] <McStussy> This is happening to me on every single multiplayer server.
#1116 [17:32] * so755 [webchat@136.36.115.192] has joined #minecrafthelp
#1117 [17:32] <McStussy> hello?
#1118 [17:36] * jbrinks99 [webchat@dynamic-acs-24-154-239-248.zoominternet.net] has joined #minecrafthelp
#1119 [17:36] <jbrinks99> hi
#1120 [17:37] <jbrinks99> im getting an error when i try to start minecraft that says Java (se) platform binary has stopped running
#1121 [17:37] <Khritos> same bro
#1122 [17:38] <Khritos> but i dont get any help :/
#1123 [17:38] <so755> After My minecraft launcher has updated, I have been having the problem of being unable to: load any of my previously created worlds, create new worlds, and join any Servers.
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#1125 [17:38] <jbrinks99> i havent gotten any either
#1126 [17:38] <jbrinks99> looking it up on google doesnt work either
#1127 [17:39] <jbrinks99> im thinking its because i have leftover java files that cant be deleted
#1128 [17:40] <jbrinks99> Absol where are the operators?
#1129 [17:40] <jbrinks99> Absol where are the operators?
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#1135 [17:58] <desastrado03> Hi! I have a MAC and I am trying to install the Minecraft.dmg but I cant! Every time I double click in MINECRAFT to install it, a message shows up and tell me I must first dig it into APPLICATIONS.
#1136 [17:59] <desastrado03> What should I do?
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#1142 [18:09] * Prebosss [webchat@97-100-159-60.res.bhn.net] has joined #minecrafthelp
#1143 [18:10] <Prebosss> Every time I start up my minecraft it always brings up an error saying this Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
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#1151 [19:36] <Anomoly> Hi im trying to create an account and buy Minecraft but any time i try i get "an error has prevented your request from being processed"
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#1153 [19:38] * hi [webchat@ool-457f99e6.dyn.optonline.net] has joined #minecrafthelp
#1154 [19:39] <hi> when i try to start up minecraft it crashes
#1155 [19:39] <hi> when i try to start up minecraft it crashes
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#1161 [20:14] <benson> The game crashed whilst initializing game
#1162 [20:14] <benson> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1163 [20:14] <McStussy> hello?
#1164 [20:14] <benson> hi
#1165 [20:14] <benson> The game crashed whilst initializing game
#1166 [20:14] <benson> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#1167 [20:14] <benson> what can I do
#1168 [20:14] <benson> what can I do
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#1170 [20:17] <benson> I buy a new computer, then I download Minecraft , then I click play ,it say The game crashed whilst initializing game
#1171 [20:17] <benson> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL.MY java is new, I use Microsoft driver
#1172 [21:05] * MINERBR0 [webchat@S01069050ca9dd6f3.wp.shawcable.net] has joined #minecrafthelp
#1173 [21:05] <MINERBR0> any help plz?
#1174 [21:05] <MINERBR0> my realm crashed and now whenever anyone trys to loginto it it says the game crashed
#1175 [21:07] <MINERBR0> please help my birthday party is in two hours and were playing the server all night!!
#1176 [21:08] * Woj [webchat@104.219.158.251] has joined #minecrafthelp
#1177 [21:09] <Woj> hi, i cant connect to lan between two of our macs
#1178 [21:11] <MINERBR0> guys plz
#1179 [21:11] <MINERBR0> my 11 birthday will be sucking
#1180 [21:13] * VannaLyn [webchat@ip98-165-89-149.ph.ph.cox.net] has joined #minecrafthelp
#1181 [21:14] <MINERBR0> plz
#1182 [21:14] <MINERBR0> sorry im being annoying ill stop
#1183 [21:14] <VannaLyn> Hi, im trying to play Minecraft but its saying unable to save download I don't know what that means? I just wanna play MC
#1184 [21:15] <MINERBR0> that happen to me b4
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#1186 [21:15] <VannaLyn> did you find out what it was and how to fix it?
#1187 [21:16] <MINERBR0> for me i went to add/remove programs
#1188 [21:16] <MINERBR0> and uninstalled bytefence
#1189 [21:16] <MINERBR0> and then i was able to save
#1190 [21:16] <MINERBR0> common fix look on youtube
#1191 [21:16] <emilie> I don't remember my username/email I used to create my Minecraft and my mojang account
#1192 [21:17] <VannaLyn> but I don't understand what is downloading? I didn't download anything
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#1196 [21:24] * AllensFish [webchat@65-131-138-146.sxct.qwest.net] has joined #minecrafthelp
#1197 [21:24] <AllensFish> hello. I was Curiouse if there are ways to obtain a cape anymore. every since minecon earth
#1198 [21:25] <mattym> AllensFish, Unless they decide to start doing it again, no.
#1199 [21:25] <AllensFish> oh. rip me. but ok. thanks
#1200 [21:50] * omorchoe [webchat@147.sub-174-227-13.myvzw.com] has joined #minecrafthelp
#1201 [21:51] <omorchoe> hello, I am having an issue where my game crashes everytime I try to access my realm
#1202 [21:53] <omorchoe> can anyone help me?
#1203 [21:58] * Akoy [webchat@c-174-52-94-152.hsd1.ut.comcast.net] has joined #minecrafthelp
#1204 [21:59] <Akoy> I just downloaded Minecraft for Mac and when I click the Minecraft Launcher app in my applications folder an error message saying, "The application 'Minecraft Launcher' can’t be opened" comes up. Any help would be appreciated . . .
#1205 [22:00] <mattym> Akoy, What version of macOS/OSX are you on?
#1206 [22:00] <Akoy> 10.11.6
#1207 [22:01] <mattym> Akoy, And you downloaded it from minecraft.net?
#1208 [22:01] <Akoy> Yes
#1209 [22:01] <mattym> Akoy, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#1210 [22:02] <Akoy> Not that I'm aware of
#1211 [22:03] <mattym> Akoy, One moment.
#1212 [22:04] <mattym> Akoy, Remove the app from the applications folder. Then make sure the default Mac firewall is off, and in System Preferences make sure it is set to allow application downloads from anywhere. Then download it from minecraft.net again and try to start it once more.
#1213 [22:05] <Akoy> I'll give that a try, thanks!
#1214 [22:05] <omorchoe> I keep getting this error message : Failed to write core dump
#1215 [22:06] <mattym> omorchoe, It only happens with the one Realm?
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#1217 [22:06] <omorchoe> yes, its the only realm I play on. but I can play single player with no problem
#1218 [22:06] <mattym> omorchoe, Are you the realm owner?
#1219 [22:06] <omorchoe> i am
#1220 [22:07] <mattym> omorchoe, You would need to contact Mojang for support with the Realm.
#1221 [22:07] <omorchoe> ok will do.
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#1223 [22:11] * DocHD [webchat@c-73-144-254-45.hsd1.mi.comcast.net] has joined #minecrafthelp
#1224 [22:13] <DocHD> The login resolutions are horrible.
#1225 [22:14] <DocHD> They really need to have a number you can call when you have account issues.
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#1243 [22:18] * snugs [webchat@elk-7206-fa5-0-ws-80.dsl.wwt.net] has joined #minecrafthelp
#1244 [22:18] <snugs> hello I need help
#1245 [22:18] <snugs> with my realms server
#1246 [22:19] <snugs> is anyone here able to assist me?
#1247 [22:19] <mattym> snugs, With Realms issues, you need to contact Mojang.
#1248 [22:19] <snugs> ok thanks!
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#1250 [22:20] <DocHD> I still can't log in or change email address
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#1252 [22:21] <DocHD> How do you contact mojang? I can't find a link anywhere on their website.
#1253 [22:21] <mattym> DocHD, Did you not see the Contact button?
#1254 [22:22] <DocHD> Nope
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#1256 [22:42] * McStussy [webchat@otwaon1056w-lp140-01-70-30-102-64.dsl.bell.ca] has joined #minecrafthelp
#1257 [22:43] <McStussy> anyone online?
#1258 [22:53] * thelounge84 [webchat@47.189.64.64] has joined #minecrafthelp
#1259 [22:54] <thelounge84> getting error unable to fetch server status....please help
#1260 [22:54] <McStussy> i dont think anyone is responding
#1261 [22:55] <thelounge84> guess im on my own
#1262 [22:57] <McStussy> at least theres most likely threads addressing your issue
#1263 [22:58] <McStussy> my problem is nowhere to be found
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#1269 [23:28] * XCRunner [webchat@c-73-247-121-6.hsd1.il.comcast.net] has joined #minecrafthelp
#1270 [23:29] <XCRunner> Ok, so whenever I try to run a non-modded version of MC, it crashes/freezes a few seconds after launch. no idea why.
#1271 [23:29] <XCRunner> I dont have slow internet, a slow GPU, a slow CPU, I have enough ram, idk what the issue is. the game freezes around 90-95% of the time on about 50 trials
#1272 [23:31] <mattym> XCRunner, When entering a world, or before you even get to the main menu?
#1273 [23:31] <XCRunner> before I even get a chance to enter inputs into the main menu
#1274 [23:32] <mattym> XCRunner, You know how to get to the .minecraft folder?
#1275 [23:32] <XCRunner> yep I have a hotkey to it XD
#1276 [23:33] <mattym> XCRunner, Open it up, then open the launcher_log file found there. Copy the contents to paste.ubuntu.com and get a the link to the paste.
#1277 [23:35] <XCRunner> ok, should I send it here?
#1278 [23:35] <mattym> Yes
#1279 [23:35] <XCRunner> https://paste.ubuntu.com/p/rKtzDsFj4Q/
#1280 [23:36] <mattym> XCRunner, Ok, didnt work out the way I planned. Close the log file, make sure you launch it till it crashes and copy the log again after.
#1281 [23:36] <mattym> It should be significantly longer.
#1282 [23:36] <XCRunner> OH ok
#1283 [23:36] <XCRunner> my bad lol
#1284 [23:37] <XCRunner> https://paste.ubuntu.com/p/v4SC8Tt4dx/
#1285 [23:38] <mattym> XCRunner, Not your fault, lately it seems to randomly decide when its going to keep the previous attempts in the log or not
#1286 [23:39] <mattym> XCRunner, Are you getting the same issues on 1.13?
#1287 [23:39] <XCRunner> yep
#1288 [23:39] <XCRunner> ill send that paste now
#1289 [23:39] <mattym> XCRunner, please do
#1290 [23:40] <XCRunner> https://paste.ubuntu.com/p/bymDgwCcb5/
#1291 [23:41] <mattym> XCRunner, Any chance you are running the Discord app?
#1292 [23:41] <XCRunner> yes, i am
#1293 [23:41] <mattym> XCRunner, Ok, first thing to try, make sure in the Discord app, the overlay feature is disabled
#1294 [23:41] <XCRunner> ok
#1295 [23:42] <XCRunner> yepp that fixed it
#1296 [23:42] <XCRunner> thanks!
#1297 [23:43] <mattym> NP
#1298 [23:44] <XCRunner> now I have to make sure discord doesn't want to enable the overlay again XD, I am assuming that the overlay was succeeding the time i tried it and it worked
#1299 [23:44] <XCRunner> thanks a lot!
#1300 [23:44] <mattym> XCRunner, It should stay off baring updates
#1301 [23:45] <XCRunner> yeah, mustve re-enabled it by accident, thanks! i gtg play MC now :)
#1302 [23:46] * Alex1 [webchat@047-012-001-130.res.spectrum.com] has joined #minecrafthelp
#1303 [23:47] <Alex1> Hello i am Not Able to recieave my Forgot Password email
#1304 [23:47] <Alex1> how can i Fix my minecraft account
#1305 [23:47] <mattym> ??> Alex1 account/send-email
#1306 [23:47] <Absol> Alex1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1307 [23:47] <Absol> Alex1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#1312 [23:53] <THEREALJERJER> Hello! When I try to start up Minecraft, it gives me an error message that saves "Unable to save download." How do I solve this problem?