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#4 [00:04] <thelounge92> hey every time i try to buy a realm it gives me an error and i've tried with my card and a friends
#5 [00:04] <thelounge92> so idk whats wrong
#6 [00:14] * kate [webchat@0542e73d.skybroadband.com] has joined #minecrafthelp
#7 [00:15] <kate> uh, i was wondering if anyone could help me ?
#8 [00:15] <kate> ive never used this before
#9 [00:17] * Reeeeeeeeeee [webchat@host-184-167-220-148.mtr-co.client.bresnan.net] has joined #minecrafthelp
#10 [00:21] <Reeeeeeeeeee> Okay, I'm getting an issure where I can't join a server and it says "Failed to login: The authentication servers are down" but when I ask my friends, they're all telling me they can get on find. When I logged off minehut I tried relogging in so I logged out and logged back in, It said my password was wrong when I know it was right so I reset my p
#11 [00:21] <Reeeeeeeeeee> assword and whenever I try to login in it says "Could not connect to server." Oh.. and I also reinstalled mc and restarted my router, can someone please help....
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#18 [01:23] <Jezi> My game crashes at the start and I was told I needed to reinstall my graphics card. I have no idea how to do it.
#19 [01:23] <Scorp7> I'm back, though the person who was helping me seems to be offline I'll check in again tomorrow!
#20 [01:25] * Reeeeeeeeeee [webchat@host-184-167-220-148.mtr-co.client.bresnan.net] has joined #minecrafthelp
#21 [01:26] <Jezi> I guess I'll check back in a bit.
#22 [01:33] <payonel> Reeeeeeeeeee: please don't pm for help. ask the channel
#23 [01:34] <Reeeeeeeeeee> Okay my bad.
#24 [01:34] <Reeeeeeeeeee> Can anyone help me?
#25 [01:36] <Reeeeeeeeeee> I'm getting an issue where I can't join a server and it says "Failed to login: The authentication servers are down" but when I ask my friends if they're on a server, they're all telling me they can get on fine. When I logged off minecraft I tried relogging so I logged out and logged back in, It said my password was wrong when I know it was right s
#26 [01:36] <Reeeeeeeeeee> o I reset my password and whenever I try to login in it says "Could not connect to server." Oh.. and I also reinstalled mc and restarted my router, can someone please help....
#27 [01:36] <payonel> Reeeeeeeeeee: i was just about to help :) this is irc, all of your chat is logged in this channel. repasting the same thing only serves as spam
#28 [01:36] <Reeeeeeeeeee> oh! my bad i didnt know that
#29 [01:36] <payonel> test your credentials with mojang official: https://account.mojang.com/login
#30 [01:38] <Reeeeeeeeeee> I can login on mojang fine
#31 [01:38] <payonel> then test connecting to mctest.ae97.net (in minecraft)
#32 [01:38] <payonel> that is our test server
#33 [01:40] <Reeeeeeeeeee> Thats the thing... I logged out of my account and I can't log back in because its saying "can't connect to server" https://gyazo.com/1b0da3e9a27a49d4d52f3f8403850945
#34 [01:40] <Reeeeeeeeeee> thats what it says on the launcher
#35 [01:40] <payonel> has it worked before?
#36 [01:41] <Reeeeeeeeeee> Yes I was legit on my minecraft yesterday
#37 [01:41] <Reeeeeeeeeee> this happened about 3 hours ago i thought it would work if i let it take time but i don't think its gonna work
#38 [01:42] <payonel> have you run updates on your host system in the last day? or updated java in the last day? or enabled firewall, or security software, etc, in the last day?
#39 [01:42] <payonel> have you editted your hosts file in the last day?
#40 [01:42] <Reeeeeeeeeee> No
#41 [01:45] <payonel> windows?
#42 [01:45] <Reeeeeeeeeee> Yes, im running 8.1
#43 [01:48] <payonel> Reeeeeeeeeee: can you open notepad, and then Open File, and paste this for the filename: c:\windows\system32\drivers\etc\hosts
#44 [01:49] <Reeeeeeeeeee> host already exists
#45 [01:51] <Reeeeeeeeeee> Lemme refrase that. It says "Hosts already exists. Do you want to replace it?"
#46 [01:52] <payonel> no you don't, just open it
#47 [01:54] <Reeeeeeeeeee> I think im doing something wrong... It says "Access denied"
#48 [01:54] <Reeeeeeeeeee> nvm
#49 [01:54] <Reeeeeeeeeee> I got it
#50 [01:54] <Reeeeeeeeeee> I got some numbers with a mojang.com link
#51 [01:57] <payonel> i expected you would find that
#52 [01:57] <Reeeeeeeeeee> Is that bad or good
#53 [01:57] <payonel> seems you've run a cracked version of mc
#54 [01:57] <payonel> remove that entry (delete that line), save your hosts file, and close and open your mc launcher again
#55 [01:57] <Reeeeeeeeeee> cracked?? I have a premium I can change my email and password anytime
#56 [01:57] <Reeeeeeeeeee> ok
#57 [01:57] <payonel> Reeeeeeeeeee: listen to me carefully
#58 [01:57] <Reeeeeeeeeee> Okay.
#59 [01:57] <payonel> noting would add mojang to your hosts file except for malicious software
#60 [01:58] <payonel> anyways, regardless of how or when or what put it there, it should be removed
#61 [01:58] <Reeeeeeeeeee> ok
#62 [01:58] <Reeeeeeeeeee> so remove it and save the file?
#63 [01:58] <payonel> but in order to edit your hosts file, you'll need to run notepad as admin
#64 [01:58] <payonel> remove that line
#65 [01:58] <payonel> yes
#66 [01:59] <Reeeeeeeeeee> How do I run notepad as admin...
#67 [01:59] <payonel> that one is easy to google, i have to step away now
#68 [01:59] <Reeeeeeeeeee> Okay thanks man
#69 [02:23] * Gigto [webchat@193-81-168-214.hdsl.highway.telekom.at] has joined #minecrafthelp
#70 [02:23] <Gigto> hello
#71 [02:24] <Gigto> I want to reste my password but i dont get a email
#72 [02:24] <Gigto> what can i do?
#73 [02:26] <Gigto> hello?
#74 [02:27] <Gigto> ok this is usless
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#78 [03:13] <Salex200> my minecraft launcher wont let me get past the mojang screen then it troubleshoots
#79 [03:13] <Salex200> ive tried everything
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#85 [03:26] * Webchat_10692 [webchat@197.161.126.19] has joined #minecrafthelp
#86 [03:26] <Webchat_10692> it sais that someone is using my account
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#91 [03:27] <Webchat_10692> what so i do
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#106 [03:36] <P2> My save got corrupted (it didn't appear in the saves list despite being in the saves folder) so I've created a new world with the same name and surprisingly I've spawned in the lost world. The problem is now that chunks I haven't been on generated differently and I'm unable to locate Stronghold with ender eyes or Mansion with map. Even /locate is s
#107 [03:36] <P2> howing wrong coordinates. Is there any way to fix locating at this point?
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#112 [04:07] <Gidi1512> i cant connect to the server
#113 [04:09] <Gidi1512> when i join i have a diconnekt but only by one srver sorry for the bad englisch
#114 [04:13] <Gidi1512> I can not connect to a server
#115 [04:14] * Gidi1512 [webchat@p54A29F13.dip0.t-ipconnect.de] has joined #minecrafthelp
#116 [04:14] <Gidi1512> I can not connect to a server
#117 [04:17] * JonhSHEPARD [webchat@156.225.154.77.rev.sfr.net] has joined #minecrafthelp
#118 [04:17] <Gidi1512> I have a time-out everx time
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#122 [04:44] <maandee2> hello
#123 [04:44] <Greymagic27> Hello!
#124 [04:44] <maandee2> can anyone help me get textures to work
#125 [04:44] <Greymagic27> Please elaborate
#126 [04:45] <maandee2> im using mods right now and i downloaded a texture pack, i wanted to add textures from another pack and merge it into one. i did that but it does not show up in the resource pack options
#127 [04:46] <Greymagic27> Does it show up when you are running no mods?
#128 [04:49] <maandee2> no
#129 [04:49] <maandee2> lol, i only added a few files
#130 [04:50] <Greymagic27> Try removing the merged files
#131 [04:50] <maandee2> it works without the merged files, modded and not
#132 [04:51] <Greymagic27> I would advise not merging resourcepacks
#133 [04:53] <maandee2> the resource pack is odd it self, the torch is messed up and still shows a few original minecraft textures.
#134 [04:53] <Greymagic27> Are you using optifine?
#135 [04:55] <maandee2> yes
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#139 [04:56] <maandee2> the pack does what its supposed to do, but i think it was made weird
#140 [04:57] <maandee2> or updated weird, only from the looks of the layout in comparison to other ones
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#142 [04:57] <Greymagic27> Try using it without optifine
#143 [04:57] <Greymagic27> I've found that there are some texture gliches that might break a texture pack
#144 [04:58] <maandee2> hmm i dont know how to remove optifine
#145 [05:00] <maandee2> wait i might have gotten it to work, not sure how tbh
#146 [05:00] <Greymagic27> lol
#147 [05:01] <maandee2> i moved the mcpatcher folder into optifine
#148 [05:01] <maandee2> might have been that or removing all other files with a smaller res
#149 [05:01] <Greymagic27> I didn't know anyone still used mcpatcher
#150 [05:01] <maandee2> nah its in the resource pack
#151 [05:02] <Greymagic27> Oh ok
#152 [05:02] <maandee2> but yeah i just found that out like 10 mins ago
#153 [05:02] <maandee2> i downloaded it thinking it would fix my problems lol
#154 [05:03] <Greymagic27> Is it working?
#155 [05:04] * nyvia [~nyvia@2a01:4f8:141:50d0::2] has quit. (Ping timeout: 378 seconds)
#156 [05:05] <Greymagic27> maandee2
#157 [05:05] <maandee2> hmmm i see the new textures but some of the textures are not connecting
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#159 [05:06] <maandee2> sorry had to check it out
#160 [05:06] <Greymagic27> Can you send a screenshot of what the textures look like?
#161 [05:07] * mandee2 [webchat@cpc110783-lewi20-2-0-cust866.2-4.cable.virginm.net] has joined #minecrafthelp
#162 [05:07] <mandee2> it logged me outlol
#163 [05:07] <Greymagic27> Lol
#164 [05:08] <mandee2> it might be an issue with mcpatcher folder, but that might be the one that creates a connected texture pack
#165 [05:08] <Greymagic27> Optifine also has an option for connected textures
#166 [05:09] <Greymagic27> You can try removing the mcpatcher folder
#167 [05:09] <mandee2> is optifine supposed to show up in the mod options in mincraft because i couldnt find it
#168 [05:10] <Greymagic27> No, If you click options you will see lots more
#169 [05:10] <Greymagic27> But I would advise not getting 1.13 optifine until it is done due to the bugs
#170 [05:10] <mandee2> for mods or visuals
#171 [05:10] <mandee2> i see optifine on startup page
#172 [05:10] <Greymagic27> Click the options button
#173 [05:10] <mandee2> yup
#174 [05:11] <Greymagic27> You should see 'details, animations, etc'
#175 [05:11] <mandee2> ahh
#176 [05:11] <mandee2> ok
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#180 [05:15] <mandee2> ty for the help btw
#181 [05:16] <mandee2> i should probably sleep lol .
#182 [05:16] <mandee2> cya
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#192 [06:11] <thelounge55> тьоо666567р
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#202 [07:59] <arisblue> I've been experiencing an issue with my minecraft where if I attempt to launch the game, it brings up the game window and only displays the mojang symbol before becoming unresponsive.
#203 [07:59] <Odysseius> arisblue, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#204 [08:00] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#205 [08:00] <arisblue> If I search discord up with the search button it comes up, but clicking on uninstall which takes me to the uninstall a program area in the control reveals discord isn't there.
#206 [08:01] * drogon85 [webchat@cpe-186-18-32-143.telecentro-reversos.com.ar] has joined #minecrafthelp
#207 [08:01] * Webchat_92336 [webchat@host-156.208.1.104-static.tedata.net] has joined #minecrafthelp
#208 [08:01] <drogon85> idfps
#209 [08:01] <Webchat_92336> minecraft
#210 [08:01] <Odysseius> arisblue, Apps & Features > Programs and Features (on the right side) > find Discord
#211 [08:01] <Odysseius> drogon85, Hello
#212 [08:01] <Odysseius> Webchat_92336, Hello
#213 [08:02] <Webchat_92336> haha
#214 [08:02] <drogon85> puto
#215 [08:02] <Webchat_92336> wow
#216 [08:02] <Odysseius> drogon85, English please.
#217 [08:02] <Odysseius> Webchat_92336, How can I help you?
#218 [08:02] <drogon85> not
#219 [08:02] * drogon85 [webchat@cpe-186-18-32-143.telecentro-reversos.com.ar] has quit. (Client Quit)
#220 [08:03] <Webchat_92336> i want minecraft free
#221 [08:03] <Odysseius> Webchat_92336, That is not how it works.
#222 [08:03] <Odysseius> ??> Webchat_92336 scold/pm
#223 [08:03] <Absol> Webchat_92336: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#224 [08:03] <Webchat_92336> huh
#225 [08:03] <Odysseius> ??> Webchat_92336 account/buy
#226 [08:03] <Absol> Webchat_92336: Minecraft is not free, you must buy it if you want to play. https://minecraft.net/store
#227 [08:04] <arisblue> Discord doesn't show up in the control panel or through programs and features
#228 [08:05] <Odysseius> ??> arisblue av/adwcleaner
#229 [08:05] <Absol> arisblue: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#230 [08:05] <Absol> arisblue: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#231 [08:05] <arisblue> I am currently running a scan through the command prompt with sfc. Will that work instead?
#232 [08:06] <Odysseius> arisblue, Probably not, use the program Absol provided.
#233 [08:06] * Webchat_92336 [webchat@host-156.208.1.104-static.tedata.net] has quit. (Quit: webchat.esper.net)
#234 [08:13] * arisblue [webchat@cpe-97-70-85-91.detr.res.bhn.net] has quit. (Quit: webchat.esper.net)
#235 [08:15] * arisblue [webchat@cpe-97-70-85-91.detr.res.bhn.net] has joined #minecrafthelp
#236 [08:18] <arisblue> Just started up my game and it seems to be working again and running well! Thank you for your help, I really appreciate it!
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#240 [08:25] * LiamD [webchat@CPE84948c4fe3f3-CM84948c4fe3f0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#241 [08:25] <LiamD> helo
#242 [08:25] <Odysseius> LiamD, Hello
#243 [08:32] <LiamD> hi ive been having an issue with my realm
#244 [08:32] <Odysseius> LiamD, What issue?
#245 [08:32] <LiamD> my game crashes whenever i try to join it and this also happens to every player in the realm
#246 [08:33] <LiamD> im unable to close the server aswell
#247 [08:33] <Odysseius> LiamD, What is the error message>
#248 [08:33] <Odysseius> ?
#249 [08:33] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#250 [08:33] <LiamD> it says failed to connect and then crashes, i can send u the crash report
#251 [08:33] <Greymagic27> Please do
#252 [08:34] <LiamD> https://paste.ubuntu.com/p/bhwMvtxK6D/
#253 [08:34] <LiamD> this started happening on tuesday night
#254 [08:34] <Greymagic27> ??> LiamD error/timed-out
#255 [08:34] <Absol> LiamD: Failed to connect to the server - Connection timed out
#256 [08:34] <Greymagic27> Try that
#257 [08:34] <Absol> LiamD: This message occurs when Minecraft attempts to connect to a multiplayer server, but receives no response. It can be caused by firewall/antivirus issues, both client or server side, or by trying to connect to a nonexistent server. Make sure Java is allowed through any firewalls you have, and double check the server address.
#258 [08:34] <Odysseius> not quite
#259 [08:35] <Odysseius> LiamD, It is a known issue, please refer to this report: https://bugs.mojang.com/browse/REALMS-1116
#260 [08:35] <Greymagic27> eh, Close enough :P
#261 [08:35] <LiamD> i actually completely disabled my firewall as a last resort and it still didnt work
#262 [08:40] <LiamD> this doesnt really still expain why this would happen to all of us on the realm
#263 [08:40] <LiamD> and it started happening at the same time for all of us
#264 [08:40] <Odysseius> LiamD, It's a known bug.
#265 [08:40] <Odysseius> LiamD, Check the report I linked, and if you wish, you can help Mojang fix it by commenting.
#266 [08:41] <LiamD> ok
#267 [08:41] <LiamD> so the issue is not on my part right?
#268 [08:41] <Odysseius> LiamD, Most likely, yes. Though I can recommend to try to switch to Google DNS.
#269 [08:42] <LiamD> ok
#270 [09:07] * LiamD [webchat@CPE84948c4fe3f3-CM84948c4fe3f0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#271 [09:28] * e_l1997 [~quassel@37.250.143.95.bredband.tre.se] has joined #minecrafthelp
#272 [09:40] * RebelSpy [webchat@68-114-207-15.dhcp.jncy.ks.charter.com] has joined #minecrafthelp
#273 [09:40] <RebelSpy> hello
#274 [09:40] <Greymagic27> Hello, I have provided you with the solution on the minecraft offical discord
#275 [09:42] <RebelSpy> nope u didn't
#276 [09:42] <Greymagic27> Please explain your problem here so more people can help
#277 [09:43] <urielsalis> ??> RebelSpy win/dxdiag
#278 [09:43] <Absol> RebelSpy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#279 [09:43] * jarvines [webchat@84-53-198-75.elcom.ru] has joined #minecrafthelp
#280 [09:43] <urielsalis> Greymagic27, you dont know if they have a nvidia card or not without reading a dxdiag :P
#281 [09:43] <jarvines> помогите мне не могу загрузить карту на реалмс ошибка загрузки (-1)
#282 [09:44] <urielsalis> ??> jarvines lang/ru
#283 [09:44] <jarvines> +
#284 [09:44] <urielsalis> jarvines, This channel is english only
#285 [09:44] <Greymagic27> urielsalis They have a intel uhd 620 graphics
#286 [09:44] <urielsalis> Greymagic27, lets check the dxdiag just in case
#287 [09:44] <Greymagic27> Alright
#288 [09:44] <jarvines> help me can't load map on realms download error (-1)
#289 [09:45] <urielsalis> jarvines, can you give us the full error?
#290 [09:45] <jarvines> (-1)
#291 [09:45] <jarvines> :/
#292 [09:45] <urielsalis> ??> jarvines laucher/log-txt
#293 [09:45] <urielsalis> ??> jarvines launcher/log-txt
#294 [09:45] <Absol> jarvines: We need to see your full launcher log, which is created in the game directory.
#295 [09:45] <Absol> jarvines: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#296 [09:46] * WetDreM [webchat@175.100.20.194] has joined #minecrafthelp
#297 [09:47] <WetDreM> Hi, i'm getting a Failed download errors. i tried removing all anti virus program and i keep getting failed download errors
#298 [09:47] <urielsalis> ??> WetDreM tools/hjt
#299 [09:47] <Absol> WetDreM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#300 [09:47] <Absol> WetDreM: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#301 [09:48] <WetDreM> ok
#302 [09:48] <jarvines> I'm not sitting with a licensed launcher minecraft so I find it difficult to understand what to do and in addition I'm Russian
#303 [09:49] <Lord_Ralex> jarvines, we do not support pirated, unofficial copies of the game.
#304 [09:49] <WetDreM> https://paste.ubuntu.com/p/QgG8T2DXqC/
#305 [09:49] <urielsalis> WetDreM, one moment
#306 [09:50] <urielsalis> WetDreM, its that a school or work pc?
#307 [09:51] * alpino [webchat@h058-146-079-214.user.starcat.ne.jp] has quit. (Quit: webchat.esper.net)
#308 [09:51] <WetDreM> both, my family member uses it for work
#309 [09:51] <WetDreM> oh you mean is it own by the school?
#310 [09:51] <WetDreM> its not own by the school
#311 [09:52] <jarvines> https://paste.ubuntu.com/p/QgG8T2DXqC what is it?
#312 [09:52] <urielsalis> jarvines, we dont help with pirated, unofficial copies of the game
#313 [09:52] <urielsalis> WetDreM, one second
#314 [09:52] <RebelSpy> https://paste.ubuntu.com/p/4ZtFNcznN9/
#315 [09:52] <urielsalis> RebelSpy, one moment
#316 [09:53] <jarvines> me download license minecraft?
#317 [09:53] <RebelSpy> k
#318 [09:54] <urielsalis> jarvines, no
#319 [09:54] * Tolly67p [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#320 [09:54] <urielsalis> jarvines, you buy it in minecraft.net
#321 [09:55] <urielsalis> RebelSpy, download and install https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10
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#325 [09:56] <urielsalis> WetDreM, Im not seeing anything weird, apart from the cracked windows install...
#326 [09:56] <WetDreM> hmm, most of my friend is having the same problem right now
#327 [09:56] <RebelSpy> which one there are 2
#328 [09:57] <urielsalis> RebelSpy, the .exe
#329 [09:57] <urielsalis> WetDreM, you are connecting through any work VPN?
#330 [09:57] <WetDreM> nope
#331 [09:58] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#332 [09:58] <jarvines> I have a license and I have already downloaded minecraft from the original site what should I do????
#333 [09:58] <urielsalis> WetDreM, mind that in Windows 10 you can configure that from the settings, and if its a work pc it might be configured by them
#334 [09:58] <urielsalis> jarvines, what is your username?
#335 [09:58] <RebelSpy> do i just click on it after i download it
#336 [09:58] <jarvines> jarvines1
#337 [09:59] * lilpop [webchat@173-17-97-120.client.mchsi.com] has joined #minecrafthelp
#338 [09:59] <urielsalis> ??> jarvines launcher/log-txt
#339 [09:59] <Absol> jarvines: We need to see your full launcher log, which is created in the game directory.
#340 [09:59] <Absol> jarvines: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#341 [09:59] <urielsalis> RebelSpy, yep
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#344 [10:02] <RebelSpy> k
#345 [10:03] <WetDreM> urielsalis, could slow internet caused this problem?
#346 [10:03] <jarvines> I sent what's next?
#347 [10:03] * lilpop [webchat@173-17-97-120.client.mchsi.com] has quit. (Client Quit)
#348 [10:03] * RebelSpy [webchat@68-114-207-15.dhcp.jncy.ks.charter.com] has quit. (Quit: webchat.esper.net)
#349 [10:03] <urielsalis> WetDreM, might
#350 [10:03] * Greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#351 [10:03] <urielsalis> jarvines, give us the link
#352 [10:04] <jarvines> https://paste.ubuntu.com/p/3BJMwpDtBr/
#353 [10:04] <urielsalis> jarvines, give us the log after you get the error
#354 [10:04] <urielsalis> jarvines, give us the log after you get the error
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#359 [10:07] <jarvines> now I can not go to the realms error try to restart minecraft (restart already tried!!!)
#360 [10:07] <urielsalis> ??> jarvines launcher/relog
#361 [10:07] <Absol> jarvines: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#362 [10:08] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#363 [10:08] * TMI [webchat@ip-213-49-226-231.dsl.scarlet.be] has joined #minecrafthelp
#364 [10:10] <TMI> Hello, I am having an issue starting minecraft with the jutil python package
#365 [10:10] <urielsalis> TMI, what issue?
#366 [10:11] * rebelspy [webchat@68-114-207-15.dhcp.jncy.ks.charter.com] has joined #minecrafthelp
#367 [10:11] <TMI> When I start I get an error "jutil 1.0.0 could not be downloaded"
#368 [10:11] <rebelspy> i may have fixed it idk
#369 [10:12] <jarvines> https://paste.ubuntu.com/p/hRWGGrmRVj/
#370 [10:13] * rebelspy [webchat@68-114-207-15.dhcp.jncy.ks.charter.com] has quit. (Client Quit)
#371 [10:13] <TMI> When I start I get an error "jutil 1.0.0 could not be downloaded" and gives me a prompt stating "Unable to download https://libraries.minecraft.net/net/java/jutils/jutil/1.0.0/jutil-1.0.0.jar to C:/Users\XXXX\AppData\Roaming\.minecraft\libraries\net/java/jutils/jutil/1.0.0/jutil-1.0.0.jar"
#372 [10:15] <TMI> +urielsalis Do you by any chanche know what this might could be
#373 [10:18] <urielsalis> ??> TMI tools/hjt
#374 [10:18] <Absol> TMI: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#375 [10:18] <Absol> TMI: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#378 [10:19] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#379 [10:20] <UmbreonDusk> Hey guys. Remember me, the guy who got this error message yesterday. "io.netty.channel.AbstractChannel$AnnotatedConnectException: Connection timed out: no further information" Well my sister out of all people just figured out the problem. Instead of port forwarding... I was port filtering 25565.... So uh, yeah put that on your potential errors in t
#380 [10:20] <UmbreonDusk> he future if someone comes with that problem. Idiot out.
#381 [10:21] <UmbreonDusk> I also hope you got a laugh out of me xD
#382 [10:21] <jarvines> I threw the link what do I do?
#383 [10:21] * UmbreonDusk [webchat@5418F1DC.cm-5-1d.dynamic.ziggo.nl] has quit. (Client Quit)
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#385 [10:26] * Tolly67p [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Remote host closed the connection)
#386 [10:27] <Andrio> jarvines, did you log out and back in? And did you have Minecraft closed while doing that?
#387 [10:28] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#393 [10:36] <jarvines> I went to minecraft began to load the map in realms got this error came out and threw you a log
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#401 [10:46] * Shandz [webchat@cpc75721-york6-2-0-cust953.7-1.cable.virginm.net] has joined #minecrafthelp
#402 [10:47] <Shandz> Hello I am having problems loading Minecraft 1.13; it gets stuck on the "Mojang" screen, does anyone know how to deal with this issue?
#403 [10:47] <urielsalis> Shandz, do you use Discord?
#404 [10:48] <Shandz> I have it on my iphone?
#405 [10:48] <urielsalis> Shandz, you dont have the desktop client?
#406 [10:48] <Shandz> I am trying to run the java version on Windows 7
#407 [10:48] <Shandz> No I don't think I have Discord on Desktop
#408 [10:49] <Shandz> Would that help?
#409 [10:49] * Webchat_54659 [webchat@80-110-35-240.static.upcbusiness.at] has joined #minecrafthelp
#410 [10:49] <urielsalis> Shandz, nope
#411 [10:49] <urielsalis> ??> Shandz tools/hjt
#412 [10:49] <Absol> Shandz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#413 [10:49] <Absol> Shandz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#414 [10:49] <urielsalis> Shandz, Discord is known to cause that issue :P
#415 [10:50] <Shandz> Ah
#416 [10:51] * Webchat_54659 [webchat@80-110-35-240.static.upcbusiness.at] has quit. (Client Quit)
#417 [10:54] <Shandz> Okay thank you
#418 [10:56] <Shandz> https://paste.ubuntu.com/p/tzNTDfhdSw/
#419 [10:57] <urielsalis> Shandz, uninstall PremierOpinion, then run the following
#420 [10:57] <urielsalis> ??> Shandz av/adwcleaner
#421 [10:57] <Absol> Shandz: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#422 [10:57] <Absol> Shandz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#423 [10:57] <urielsalis> Shandz, you will also need to uninstall Mcafee
#424 [10:57] <Shandz> Ah that stupid thingQ
#425 [10:57] <Shandz> !
#426 [10:57] <urielsalis> ??> Shandz av/mcafee
#427 [10:57] <Absol> Shandz: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#428 [10:57] <Absol> Shandz: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#429 [10:57] <urielsalis> ??> Shandz av/mcafee/uninstall
#430 [10:57] <Absol> Shandz: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#431 [10:57] <Shandz> Thank you
#432 [10:58] <Shandz> I'm not sure how I ended up with either
#433 [10:58] <Shandz> But will get rid of them now
#434 [10:58] <Shandz> Thanks again :)
#435 [10:58] <jarvines> What do I do to see the error with the realms
#436 [11:13] * Unclelyn-ryan [webchat@69-92-195-180.cpe.cableone.net] has joined #minecrafthelp
#437 [11:13] <Unclelyn-ryan> I need help
#438 [11:14] <Odysseius> Unclelyn-ryan, With what?
#439 [11:15] <Unclelyn-ryan> I’m on Minecraft pe rhght now and I am trying to join a server
#440 [11:16] <Odysseius> Unclelyn-ryan, What device?
#441 [11:16] * Unclelyn-ryan [webchat@69-92-195-180.cpe.cableone.net] has quit. (Client Quit)
#442 [11:18] * Ryan [webchat@69-92-195-180.cpe.cableone.net] has joined #minecrafthelp
#443 [11:18] <Ryan> I disconnected
#444 [11:18] <Odysseius> Unclelyn-ryan, What device are you using?
#445 [11:18] * Ryan is now known as Guest3487
#446 [11:19] <Guest3487> I’m using an iPhone 5s (gsm) 64gb
#447 [11:19] <Odysseius> Guest3487, And what happens when you try to join a server?
#448 [11:20] <Guest3487> It gives me a message saying “you need to authenticate your exbox account”
#449 [11:21] <Guest3487> Xbox
#450 [11:21] <Odysseius> Guest3487, Please do so, you need to be logged into an X-Box Account on the main screen.
#451 [11:21] <Guest3487> i am
#452 [11:23] * Guest3487 [webchat@69-92-195-180.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#453 [11:24] * Ryan [webchat@69-92-195-180.cpe.cableone.net] has joined #minecrafthelp
#454 [11:24] <Ryan> Ping timeout
#455 [11:25] <Odysseius> Guest32108, Relog with your Microsoft Account.
#456 [11:25] <Odysseius> Guest32108, Settings > Profile
#457 [11:25] <Guest32108> Ok
#458 [11:28] <Guest32108> OK so I did that what do I do now
#459 [11:28] <Odysseius> Guest32108, Does it work now?
#460 [11:28] <Guest32108> Let me go see
#461 [11:30] <Guest32108> Nope
#462 [11:30] <Odysseius> Guest32108, Make sure your X-Box Account is verified, check account.xbox.com for that
#463 [11:31] * Guest79959 is now known as payonel
#464 [11:34] <Guest32108> So I am there but how do I vertify
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#468 [11:40] * Pocketsquid [webchat@dynamic-ip-1868059249.cable.net.co] has joined #minecrafthelp
#469 [11:41] <Pocketsquid> Hello im having trouble launching vanilla minecraft this error appears (The game crashed whilst initializing game
#470 [11:41] <Pocketsquid> Error: dda: Unable to fit: minecraft:block/lava_flow - size: 32x32 - Maybe try a lowerresolution resourcepack?(
#471 [11:41] <Odysseius> Pocketsquid, We need the full error log
#472 [11:41] <Odysseius> ??> Pocketsquid paste
#473 [11:41] <Pocketsquid> ok
#474 [11:41] <Absol> Pocketsquid: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#475 [11:43] <Pocketsquid> https://paste.ubuntu.com/p/msQXTmZGyd/
#476 [11:44] <Odysseius> ??> Pocketsquid win/reinst
#477 [11:44] <Absol> Pocketsquid: You may need to reinstall the locally installed files that Minecraft puts into place.
#478 [11:44] <Absol> Pocketsquid: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#479 [11:44] <Pocketsquid> thanks
#480 [11:56] <Odysseius> +
#481 [11:58] <Pocketsquid> it didnt work
#482 [11:58] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#483 [11:58] <Odysseius> ??> Pocketsquid win/dxdiag
#484 [11:58] <Absol> Pocketsquid: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#485 [12:03] <Pocketsquid> https://paste.ubuntu.com/p/H93sgnKcyY/
#486 [12:05] <Odysseius> Pocketsquid, Download and Install this driver: https://www2.ati.com/drivers/beta/win10-64bit-radeon-software-adrenalin-edition-18.8.1-aug3.exe
#487 [12:08] <Pocketsquid> which one exactly the amd r3 option aint there
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#494 [12:48] <smokeypig19> Latest snapshot json file download failed, now cant launch game?
#495 [12:49] <Odysseius> smokeypig19, What is the exact error message?
#496 [12:49] <smokeypig19> https://paste.ubuntu.com/p/Qsyy78KstT/
#497 [12:54] <smokeypig19> Any suggestions?
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#502 [13:01] <ui> hello i have a question i my minecraft dont connect with the server from mojang
#503 [13:01] * johnwilson89 [webchat@host86-181-198-113.range86-181.btcentralplus.com] has joined #minecrafthelp
#504 [13:02] <johnwilson89> trying to download the game for hours now. it gets stuck on the .ogg sound files, specifically chirp.ogg. I've disabled firewalls and anything that might get in the way. Im on macOS
#505 [13:04] <ui> this dont work
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#512 [13:28] <fg> HELP
#513 [13:28] <fg> HELP
#514 [13:28] <fg> HELp
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#516 [13:28] <Greymagic27> What is the problem?
#517 [13:29] <fg> ME NANAS MAD CAUSE I BOUGHT 35,000 vbucks CAN YOU REFUND
#518 [13:29] <Lord_Ralex> A) Stop with the caps
#519 [13:29] <Greymagic27> This is minecraft support. Not fortnite.
#520 [13:29] <fg> nooooo
#521 [13:29] <fg> She going to stab me up the bum hole
#522 [13:29] * Lord_Ralex kicked fg from #minecrafthelp (Reason: g :Here is the lovely door)
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#526 [14:16] * LiamNeedsHelp [webchat@c-24-5-130-239.hsd1.ca.comcast.net] has joined #minecrafthelp
#527 [14:16] <LiamNeedsHelp> help
#528 [14:16] <LiamNeedsHelp> my minecraft keeps crashing when i try to play
#529 [14:17] <Odysseius> LiamNeedsHelp, What does it say when you try?
#530 [14:17] <LiamNeedsHelp> just that it crashed
#531 [14:17] <Greymagic27> Crash log?
#532 [14:17] <LiamNeedsHelp> ill do it again and type in the log
#533 [14:17] <LiamNeedsHelp> one sec
#534 [14:17] <LiamNeedsHelp> should i try singleplayer or multiplayer?
#535 [14:18] <LiamNeedsHelp> neither have been working for me
#536 [14:18] <Greymagic27> Do singleplayer
#537 [14:18] <LiamNeedsHelp> ok
#538 [14:18] <Greymagic27> Post the crash log on here: https://paste.ubuntu.com
#539 [14:24] <LiamNeedsHelp> ugh its stuck
#540 [14:24] <LiamNeedsHelp> wont even crash
#541 [14:24] <LiamNeedsHelp> ok i pasted it
#542 [14:25] <Greymagic27> Please give us the link @LiamNeedsHelp
#543 [14:26] <LiamNeedsHelp> https://paste.ubuntu.com/p/jv8Nr6SPNR/
#544 [14:26] <LiamNeedsHelp> not much of a log
#545 [14:28] <Greymagic27> ??> @LiamNeedsHelp tools/hjt
#546 [14:28] <Greymagic27> ??> @LiamNeedsHelp tools/hjt
#547 [14:28] <Absol> @LiamNeedsHelp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#548 [14:28] <Absol> @LiamNeedsHelp: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#549 [14:30] <LiamNeedsHelp> ok will do
#550 [14:31] <LiamNeedsHelp> https://paste.ubuntu.com/p/T6RwZq3vBJ/
#551 [14:31] <LiamNeedsHelp> done
#552 [14:32] * J23cool [webchat@pool-71-115-153-237.syrcny.fios.verizon.net] has joined #minecrafthelp
#553 [14:32] <Greymagic27> ??> @LiamNeedsHelp av/adwcleaner
#554 [14:32] <Absol> @LiamNeedsHelp: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#555 [14:32] <Absol> @LiamNeedsHelp: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#556 [14:33] <Greymagic27> ??> @LiamNeedsHelp av/norton
#557 [14:33] <Absol> @LiamNeedsHelp: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#558 [14:33] <J23cool> hello i keep getting this error report while trying to log into my realms account EXCEPTION_ACCESS_VIOLATION (0xc0000005) at pc=0x00007ffac52ae92d, pid=432, tid=4088
#559 [14:33] <J23cool> #minecrafthelp
#560 [14:33] <Odysseius> ??> J23cool paste
#561 [14:33] <Absol> J23cool: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#562 [14:33] <Odysseius> J23cool, I need the full error message please.
#563 [14:35] <J23cool> https://paste.ubuntu.com/p/bjdHt57rrM/
#564 [14:37] <J23cool> Absol https://paste.ubuntu.com/p/bjdHt57rrM/
#565 [14:38] <Odysseius> J23cool, It's a known issue, let me get you the report on the bug tracker.
#566 [14:38] <Odysseius> J23cool, https://bugs.mojang.com/browse/REALMS-1116
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#574 [14:50] <LiamNeedsHelp> im back
#575 [14:50] <LiamNeedsHelp> i did the scan and it got rid of like 86 threats
#576 [14:50] <Greymagic27> @LiamNeedsHelp, Did you uninstall nortan?
#577 [14:50] <LiamNeedsHelp> no
#578 [14:50] <LiamNeedsHelp> i dont want to because its my antivirus program and i trust it
#579 [14:51] <Odysseius> ??> LiamNeedsHelp av/norton
#580 [14:51] <Absol> LiamNeedsHelp: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#581 [14:51] <Odysseius> ??> LiamNeedsHelp av/norton/uninstall
#582 [14:51] <Absol> LiamNeedsHelp: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#583 [14:51] <Greymagic27> It is preventing your minecraft from working
#584 [14:51] <Odysseius> LiamNeedsHelp, Norton is terrible, not really an Antivirus program.
#585 [14:51] <J23cool> thanks
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#587 [14:52] <LiamNeedsHelp> it's stopped attacks in the past from taking over this computer though...
#588 [14:52] <urielsalis> "attacks (...) from taking overr this computer"
#589 [14:52] <urielsalis> I doubt that
#590 [14:52] <LiamNeedsHelp> ill try uninstalling but if it doesnt fix anything im redownloading it
#591 [14:52] <Odysseius> Please do
#592 [14:53] <Odysseius> LiamNeedsHelp, Adwcleaner finding 86 threats while Norton is active should give you a clear picture of how useful it is.
#593 [14:54] <LiamNeedsHelp> how do i know adwcleaner isnt a virus though...
#594 [14:54] <LiamNeedsHelp> and is just telling me that to gainmy trust
#595 [14:54] <Odysseius> What if Norton does the exact same thing?
#596 [14:55] <Odysseius> but
#597 [14:55] <LiamNeedsHelp> I've had norton for years though. at least i know it isnt actively infecting me
#598 [14:55] <Odysseius> I am not here to scaremonger, I am here to help people.
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#600 [14:55] <Odysseius> And my current instructions are to see whether or not removing Norton completely fixes the issue.
#601 [14:55] <urielsalis> LiamNeedsHelp, its also doesnt actively prevents you to get infected, which is its main function :P
#602 [14:55] <LiamNeedsHelp> ok well its uninstalling as we speak. we'll see if that works
#603 [14:56] <urielsalis> LiamNeedsHelp, actually, it blocks stuff it shouldnt while failing to detect stuff it should
#604 [14:56] <Odysseius> Also, Adwcleaner comes from Malwarebytes, which is the antivirus program we recommend here: https://www.malwarebytes.com/adwcleaner/
#605 [14:58] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#606 [14:58] <LiamNeedsHelp> https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe are you sure this is the right tool?
#607 [14:58] <LiamNeedsHelp> it's telling me it will uninstall and reinstall an updated version
#608 [14:58] <Odysseius> LiamNeedsHelp, Yes.
#609 [14:59] <LiamNeedsHelp> but its still norton...
#610 [14:59] <Odysseius> LiamNeedsHelp, Select only to uninstall.
#611 [14:59] <LiamNeedsHelp> ohhh ok
#612 [14:59] <LiamNeedsHelp> got it
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#614 [15:00] <Oafah> I've been experiencing some issues with my 1.13 MP server ever since the update. Constant warning of running 2000ms behind. Has there been a fix issued for this yet?
#615 [15:03] * LiamNeedsHelp [webchat@c-24-5-130-239.hsd1.ca.comcast.net] has joined #minecrafthelp
#616 [15:03] <LiamNeedsHelp> im back
#617 [15:03] <LiamNeedsHelp> norton is gone
#618 [15:03] <LiamNeedsHelp> what now
#619 [15:04] <urielsalis> LiamNeedsHelp, try to play now
#620 [15:04] <LiamNeedsHelp> ok i will
#621 [15:04] <LiamNeedsHelp> singleplayer?
#622 [15:04] <urielsalis> LiamNeedsHelp, yep
#623 [15:07] <LiamNeedsHelp> crashed again
#624 [15:07] <LiamNeedsHelp> fml
#625 [15:08] <Odysseius> LiamNeedsHelp, Hola VPN is disabled?
#626 [15:08] <LiamNeedsHelp> yeah but why should that affect it
#627 [15:08] <Odysseius> Oafah, Have you converted the world to 1.13 in single player?
#628 [15:08] <LiamNeedsHelp> yep
#629 [15:08] <LiamNeedsHelp> i made a new one
#630 [15:08] <Odysseius> LiamNeedsHelp, VPNs can affect it.
#631 [15:08] <Odysseius> LiamNeedsHelp, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#632 [15:09] <urielsalis> LiamNeedsHelp, uninstall Hola VPN too
#633 [15:09] <Odysseius> LiamNeedsHelp, Oh, also remove WebCompanion
#634 [15:09] <Oafah> Odysseius - I have not. I simply opened the world after updating the server.jar to 1.13
#635 [15:09] <Oafah> And, I did that pre-converting process
#636 [15:09] <Oafah> Where you force the world to update
#637 [15:10] <Odysseius> oh, so you did convert it with Singleplayer>
#638 [15:10] <urielsalis> LiamNeedsHelp, Hola VPN is known to be shady and route other users traffic through your connection
#639 [15:10] <urielsalis> LiamNeedsHelp, and Webcompanion is just malware
#640 [15:10] <Oafah> Negative. It's been an MP only world
#641 [15:10] <Odysseius> Oafah, Does it happen with a new world too?
#642 [15:11] <Oafah> Good question. Let me try right now.
#643 [15:11] <LiamNeedsHelp> i cant find where to uninstall hola, and i can't even find webcompanion on my computer
#644 [15:12] <urielsalis> LiamNeedsHelp, Webcompanion should have been removed by Adwcleaner, might be called Lavasoft
#645 [15:12] <LiamNeedsHelp> ok yep found that one
#646 [15:12] <LiamNeedsHelp> uninstalling rn
#647 [15:12] <LiamNeedsHelp> what about hola?
#648 [15:12] <urielsalis> LiamNeedsHelp, There is a extra step to uninstall Webcompanion, trying to find that post
#649 [15:13] <urielsalis> LiamNeedsHelp, for Hola, no idea
#650 [15:13] <urielsalis> LiamNeedsHelp, your hjt log mentions Hola Better Internet Engine
#651 [15:13] <Odysseius> LiamNeedsHelp, Maybe look for something called "Better Internet"
#652 [15:15] <LiamNeedsHelp> cant find that
#653 [15:15] <LiamNeedsHelp> web companion is uninstalled, will that fix the problem?
#654 [15:15] <urielsalis> LiamNeedsHelp, lets make a new hjt report to check
#655 [15:15] <urielsalis> ??> LiamNeedsHelp tools/hjt
#656 [15:15] <Absol> LiamNeedsHelp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#657 [15:15] <Absol> LiamNeedsHelp: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#658 [15:15] <Oafah> Odysseius - it seems to be fine with a newly generated world
#659 [15:15] <urielsalis> LiamNeedsHelp, note that you might need to run netsh winsock reset on a admin command prompt to fully clean up webcomapion
#660 [15:17] <LiamNeedsHelp> https://paste.ubuntu.com/p/t9yZSwkcfB/
#661 [15:18] <Odysseius> Oafah, And you did "Optimize World" on the old world?
#662 [15:18] <Oafah> Yes sir. It said it was successful. I can certainly do it again.
#663 [15:18] <urielsalis> LiamNeedsHelp, seems norton is still there
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#665 [15:18] <LiamNeedsHelp> wtf how
#666 [15:19] <urielsalis> LiamNeedsHelp, setup is also still open
#667 [15:19] <fenton368> Hello! I am here to ask a question about the OpenGL crash on 1.12.2. Minecraft 1.13 works fine, minecraft 1.12.2 is not. Can someone help?
#668 [15:19] <LiamNeedsHelp> setup of what
#669 [15:19] <urielsalis> LiamNeedsHelp, norton
#670 [15:20] <LiamNeedsHelp> it isnt open though
#671 [15:20] <LiamNeedsHelp> and i uninstalled
#672 [15:20] <LiamNeedsHelp> and restarted like it asked
#673 [15:21] <urielsalis> LiamNeedsHelp, there seems to be a autostart set in your registry for it to open after you start your PC
#674 [15:21] <urielsalis> LiamNeedsHelp, try restarting again
#675 [15:21] <fenton368> Hey, i can run minecraft 1.13 fine but not 1.12.2 why?
#676 [15:21] <LiamNeedsHelp> should i turn off the autostart first?
#677 [15:21] <LiamNeedsHelp> before i restart?
#678 [15:21] <urielsalis> LiamNeedsHelp, its set to run only once, might have been deleted already
#679 [15:22] <LiamNeedsHelp> oh ok
#680 [15:22] <LiamNeedsHelp> then ill be back\
#681 [15:22] <fenton368> Can anyone see my messages?
#682 [15:23] <urielsalis> fenton368, probably
#683 [15:23] <fenton368> awesome!
#684 [15:23] <urielsalis> fenton368, what is the full message?
#685 [15:23] <fenton368> Hello! I am here to ask a question about the OpenGL crash on 1.12.2. Minecraft 1.13 works fine, minecraft 1.12.2 is not. Can someone help?
#686 [15:23] <urielsalis> fenton368, full message of the crash :P
#687 [15:23] <fenton368> oh!
#688 [15:24] <fenton368> "The game crashed whilst unexpected error
#689 [15:24] <fenton368> Error: java.lang.RuntimeException: No OpenGL context found in the current thread."
#690 [15:24] <fenton368> but 1.13 works perfectly fine :( and 1.12.2 was working fine yesterday as well too!
#691 [15:25] <urielsalis> ??> fenton368 win/dxdiag
#692 [15:25] <Absol> fenton368: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#693 [15:26] <Oafah> Here's a pastebin of some of the loading errors I get when running the server with this world: https://pastebin.com/xAXEj231
#694 [15:28] <Oafah> It also says the world optimization was successful
#695 [15:28] <fenton368> https://paste.ubuntu.com/p/cTnk6tW2Ty/
#696 [15:28] <fenton368> Thank you Absol
#697 [15:29] <fenton368> I got the full message urielsalis
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#703 [15:57] <fenton368> Hey im back
#704 [15:58] <Angel5> Excuse me
#705 [15:58] <fenton368> sorry i tried restarting my pc
#706 [15:58] <Angel5> I came into here with the problem of my Minecrafy Java edition currently crashing each time I try and play
#707 [15:59] <Angel5> Now I have checked my video cards, reinstalled java twice, reinstalled the game twice, restarted my computer, and tried to play other versions such as 1.0, 1.12, 1.4 for example and it still does not work
#708 [15:59] <Angel5> This is only happening with my new laptop as if I try to play on my pc at home it's fine
#709 [16:00] <Angel5> Does anyone know why this is possibly happening?
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#715 [16:02] <Luke> I need help
#716 [16:03] <Luke> Whenever i start the game it crashes
#717 [16:04] <Luke> I have sent an email to mojang and i tried all of their solutions and they didn't work
#718 [16:04] <Luke> So they linked me here
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#722 [16:11] <TheGameProsYT> I cant open minecraft
#723 [16:11] <TheGameProsYT> won't launch
#724 [16:19] <TheGameProsYT> hello?
#725 [16:20] * LiamNeedsHelp [webchat@c-24-7-40-110.hsd1.ca.comcast.net] has joined #minecrafthelp
#726 [16:21] <LiamNeedsHelp> help minecraft keeps crashing everytime i try to play
#727 [16:21] <LiamNeedsHelp> anytime i join a world
#728 [16:21] <LiamNeedsHelp> i can paste the crash report if someone sends me a link to paste it
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#731 [16:25] <LiamNeedsHelp> can someone help me
#732 [16:27] <TheGameProsYT> no
#733 [16:27] <TheGameProsYT> i cant
#734 [16:27] <TheGameProsYT> i have my own issues
#735 [16:27] <TheGameProsYT> my game wont launch
#736 [16:27] <TheGameProsYT> im in the launcher
#737 [16:27] <SuperC> I am having trouble launching minecraft. When I open minecraft it ha the usual play button, but on that button it says in small print download 1.12.2, which is the version I usually play on and I am not sure why it is asking me to download it, also once I click on that button, it says error corrupt file.
#738 [16:27] <TheGameProsYT> but its failing to download something
#739 [16:28] <TheGameProsYT> i dont have the problem
#740 [16:28] <TheGameProsYT> but for all i know
#741 [16:28] <TheGameProsYT> something else on my PC is using it
#742 [16:28] <TheGameProsYT> thus causing minecraft to fail its launching
#743 [16:28] <TheGameProsYT> Please help
#744 [16:29] <TheGameProsYT> i am also dealing with Copyright issues on my YT channel so i am kinda stuck.
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#748 [16:32] <thelounge6> jean
#749 [16:32] <thelounge6> jean
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#751 [16:48] <TheGameProsYT> ... fixing issues by (unfortunently) having to delete the videos.....
#752 [16:53] <TheGameProsYT> not best sullotion
#753 [16:53] <TheGameProsYT> anyway
#754 [16:53] <TheGameProsYT> i still need help
#755 [16:54] <TheGameProsYT> minecraft wont launch
#756 [17:06] <TheGameProsYT> screw this i give up
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#761 [17:21] <Guest81478> I just bought a realm and every now and then it will crash my game and everyone else's game when they try to join. This lasts for hours at a time, how can I fix it?
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#771 [18:53] <ItzCrazy_PvP> Hello.I have a problem with the initialization of my minecraft, I try to enter with all the versions and it tells me the same error, java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#772 [18:53] <ItzCrazy_PvP> and the truth is that the only thing I want is to play at ease but it does not leave me for that error, help me solve it please, Thanks you
#773 [18:53] <mattym> ??> ItzCrazy_PvP win/dxdiag
#774 [18:53] <Absol> ItzCrazy_PvP: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#775 [19:04] * Baseball [webchat@cpe-68-174-95-33.hvc.res.rr.com] has joined #minecrafthelp
#776 [19:06] <Baseball> Hi, recently I havent been able to go into my minecraft account, I was on it a day ago and then the next day it says failed to log in. I tried waiting an hour and 24 hours and still wont log in, I got this account when it was 5 bucks in alpha or beta so my email thats linked to it was deleted a long time ago so idk how to get it back. Thanks
#777 [19:07] <mattym> Baseball, So its not a migrated account?
#778 [19:07] <ItzCrazy_PvP> I have already done all the steps, now what do I do? I await an answer?
#779 [19:07] <mattym> ItzCrazy_PvP, We need the link the instructions had you make.
#780 [19:07] <Baseball> i dont think so, I tried the migrate to mojang thing and it says it has been
#781 [19:07] <mattym> Baseball, What is the ingame username?
#782 [19:07] <Baseball> I just know when i log in I always use my username not email
#783 [19:07] <Baseball> baseball6832
#784 [19:08] <ItzCrazy_PvP> https://paste.ubuntu.com/p/429fTrkcdB/ this link?
#785 [19:08] <mattym> Baseball, Have you tried completely logging out of the launcher, then re-entering the info?
#786 [19:08] <mattym> ItzCrazy_PvP, Yes one moment
#787 [19:09] <ItzCrazy_PvP> ok
#788 [19:09] <Baseball> yes
#789 [19:11] <mattym> ItzCrazy_PvP, Download and Install the following driver update https://www2.ati.com/drivers/beta/win7-32bit-radeon-software-adrenalin-edition-18.8.1-aug3.exe
#790 [19:11] <mattym> ItzCrazy_PvP, Actually, one moment
#791 [19:12] <mattym> ItzCrazy_PvP, Download the first option under Windows 7 - 32-Bit from this page https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/a10-7300-radeon-r6-graphics
#792 [19:13] <mattym> ??> Baseball tools/hjt
#793 [19:13] <Absol> Baseball: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#794 [19:13] <Absol> Baseball: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#795 [19:13] <ItzCrazy_PvP> i am download fist the second link?
#796 [19:13] <mattym> ItzCrazy_PvP, The first option under Windows 7 32-Bit
#797 [19:13] <ItzCrazy_PvP> ok
#798 [19:15] <ItzCrazy_PvP> it is downloading windows
#799 [19:16] <ItzCrazy_PvP> i´m from Mexico, and i don´t to much speak english
#800 [19:18] <ItzCrazy_PvP> mattym once I download it I install it?
#801 [19:18] <Baseball> how do I copy and paste the log? do I click save log?
#802 [19:18] <mattym> ItzCrazy_PvP, Yes
#803 [19:19] <ItzCrazy_PvP> ok
#804 [19:19] <mattym> Baseball, Check the instructions again, it should cover everything.
#805 [19:21] <Baseball> here https://paste.ubuntu.com/p/T7zVGmQFjR/
#806 [19:22] <ItzCrazy_PvP> I installed it, now what do I do?
#807 [19:22] <mattym> Baseball, Nothing there that should really prevent a login from working properly, so you will need to contact Mojang.
#808 [19:22] <mattym> ??> Baseball account/send-email
#809 [19:22] <Absol> Baseball: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#810 [19:22] <Absol> Baseball: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#811 [19:22] <mattym> ItzCrazy_PvP, Did the installer say it finished?
#812 [19:23] <ItzCrazy_PvP> no
#813 [19:23] <mattym> ItzCrazy_PvP, Are you sure you finished installing?
#814 [19:23] <ItzCrazy_PvP> It tells me that my graphic card is waiting and it tells me fast or customized installation
#815 [19:24] <mattym> ItzCrazy_PvP, Then hit fast/normal and wait for it to finish.
#816 [19:24] <ItzCrazy_PvP> ok
#817 [19:27] * ries11699 [webchat@124-218-84-201.cm.dynamic.apol.com.tw] has joined #minecrafthelp
#818 [19:28] <ries11699> 痾抱歉我看不不懂英文
#819 [19:28] <ItzCrazy_PvP> is it installing
#820 [19:28] <mattym> ??> ries11699 lang/en
#821 [19:28] <Absol> ries11699: We only speak English here. However, you may, if you wish, try using a translator, such as https://translate.google.com/#auto/en
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#823 [19:33] <ItzCrazy_PvP> tells me to install radeon relive or get more information about radeon
#824 [19:34] <mattym> ItzCrazy_PvP, You can skip that.
#825 [19:34] <ItzCrazy_PvP> ok
#826 [19:34] <ItzCrazy_PvP> already installed
#827 [19:35] <mattym> ItzCrazy_PvP, You are on Windows 7, so it should ask you to restart the PC once its complete.
#828 [19:36] <ItzCrazy_PvP> tell me keep the system updated or restart now
#829 [19:36] <mattym> ItzCrazy_PvP, Hit restart now, then try the game again after.
#830 [19:36] <ItzCrazy_PvP> ok
#831 [19:36] <ItzCrazy_PvP> thanks you
#832 [19:36] <ItzCrazy_PvP> i´m go to restart now
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#836 [20:02] <Scorp7> Don't mind me, just lurking to see if the person who was helping me yesterday feels like a part 2 XD
#837 [20:04] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#838 [20:08] <Scorp7> Cubethethird was it you helping me yesterday?
#839 [20:09] <CubeTheThird> yups
#840 [20:09] <Scorp7> sweet! feel like a part 2?
#841 [20:09] <CubeTheThird> electric bogaloo
#842 [20:09] <CubeTheThird> Scorp7, can you open cmd as admin?
#843 [20:10] <Scorp7> cmd?
#844 [20:10] <CubeTheThird> ??> Scorp7 win/cmd/admin
#845 [20:10] <Absol> Scorp7: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#846 [20:10] <Scorp7> ok
#847 [20:12] <CubeTheThird> Scorp7, there, run this command: sfc /scannow
#848 [20:13] <Scorp7> my comp hasn't found cmd yet
#849 [20:13] <Scorp7> is this done by the run window?
#850 [20:13] <Scorp7> logo + r i think?
#851 [20:14] <CubeTheThird> Scorp7, no, just in the start menu. But in the run window, you can type in cmd, then press ctrl + shift + enter to start it as admin (if I recall correctly)
#852 [20:14] <Scorp7> ok msdos is now showing XD
#853 [20:15] <Scorp7> put in the command you typed?
#854 [20:15] <CubeTheThird> Scorp7, yup that's right
#855 [20:15] <Scorp7> begining system scan
#856 [20:16] <Scorp7> oh while we have some time, what is it about this computer that fails to meet the requirments, i'm making a list for my new comp purchase
#857 [20:16] <CubeTheThird> you only have 2 GB of RAM, combined with using an Intel Atom processor
#858 [20:16] <Scorp7> ok what would I need?
#859 [20:18] <CubeTheThird> do you have a budget, or are you looking for minimum requirements?
#860 [20:19] <Scorp7> minimum, i'll budget over it when i buy a new one
#861 [20:19] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has joined #minecrafthelp
#862 [20:19] <HoldenPlayZ114> hi
#863 [20:19] <CubeTheThird> hello HoldenPlayZ114
#864 [20:20] <CubeTheThird> Scorp7, I'd base it off what the website says then: https://help.mojang.com/customer/portal/articles/325948-minecraft-system-requirements
#865 [20:20] <CubeTheThird> Scorp7, are you thinking laptop or desktop?
#866 [20:20] <Scorp7> laptop
#867 [20:20] <HoldenPlayZ114> idk
#868 [20:20] <CubeTheThird> HoldenPlayZ114, do you need something?
#869 [20:21] <CubeTheThird> Scorp7, ok. Pretty much any "modern" laptop that isn't a chromebook can run the game fine then
#870 [20:21] <HoldenPlayZ114> i keep trying to play 1.13 but it says Unable to save download. th_th.json
#871 [20:21] <CubeTheThird> ??> HoldenPlayZ114 av/bytefence
#872 [20:21] <Absol> HoldenPlayZ114: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#873 [20:21] <HoldenPlayZ114> ive already
#874 [20:22] <Scorp7> Isn't mine a laptop? I bought it about 2 years ago
#875 [20:22] <CubeTheThird> Scorp7, that's a netbook. One step below what a traditional laptop would be considered
#876 [20:22] <Scorp7> 26% complete btw
#877 [20:22] <CubeTheThird> ??> HoldenPlayZ114 tools/hjt
#878 [20:22] <Absol> HoldenPlayZ114: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#879 [20:22] <Absol> HoldenPlayZ114: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#880 [20:22] <Scorp7> oh gall dang! they tricked me!
#881 [20:22] <HoldenPlayZ114> ok thanks
#882 [20:23] <Scorp7> i very much dislike computer imitation technology
#883 [20:23] <HoldenPlayZ114> why?
#884 [20:23] <CubeTheThird> HoldenPlayZ114, only messages with your name are for you
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#886 [20:24] <CubeTheThird> Scorp7, while I don't see netbooks being common much anymore, they were originally intended to accomplish what chromebooks are mainly now: light devices designed around web-based usage
#887 [20:25] <Scorp7> so how can i tell the difference between a laptop and alternative imitations when buying them?
#888 [20:25] <Scorp7> It is good for web based stuff.
#889 [20:25] <Scorp7> 41%
#890 [20:26] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has joined #minecrafthelp
#891 [20:26] <HoldenPlayZ114> hi
#892 [20:26] <CubeTheThird> Scorp7, generally it's based on the CPU. If it has an Intel core processor of some kind, or an AMD Ryzen CPU, you're good
#893 [20:26] <CubeTheThird> hello again HoldenPlayZ114
#894 [20:26] <HoldenPlayZ114> my minecraft works now
#895 [20:26] <CubeTheThird> HoldenPlayZ114, oh good
#896 [20:27] <HoldenPlayZ114> thanks
#897 [20:27] <Scorp7> yay congrats
#898 [20:27] <Scorp7> Thanks cube, adding that to my list
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#900 [20:27] * OohSkulllKnight [webchat@108-210-108-126.uvs.cicril.sbcglobal.net] has joined #minecrafthelp
#901 [20:28] <OohSkulllKnight> can someone help me refund minecraft
#902 [20:28] <CubeTheThird> Scorp7, I'd equally recommend avoiding ones with Pentium/Celeron CPUs, as they are pretty much underpowered intel processors
#903 [20:28] <CubeTheThird> OohSkulllKnight, may I ask why you need a refund? perhaps we can help?>
#904 [20:28] <Scorp7> ah good to know, it's been a long time since i built a computer
#905 [20:29] <OohSkulllKnight> my son took my card and bought the game without permission
#906 [20:29] <CubeTheThird> OohSkulllKnight, ah sure thing
#907 [20:29] <CubeTheThird> ??> OohSkulllKnight account/refund
#908 [20:29] <Absol> OohSkulllKnight: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#909 [20:29] <CubeTheThird> Scorp7, ya computer hardware has (unsurprisingly) been making leaps and bounds
#910 [20:30] <OohSkulllKnight> i dont see the refund option
#911 [20:30] <Scorp7> no doubt! and in random directions XD 57%
#912 [20:31] <CubeTheThird> OohSkulllKnight, hmm the page might have changed. Lemme send you the contact info
#913 [20:31] <CubeTheThird> ??> OohSkulllKnight mojang/email
#914 [20:31] <Absol> OohSkulllKnight: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#915 [20:31] <Absol> OohSkulllKnight: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#916 [20:32] <CubeTheThird> Scorp7, up until last year, it was pretty much go with an Intel CPU. AMD didn't really have anything current or competitive. Then last year they came out with their new Ryzen linup, and oh boy did things get spicy
#917 [20:32] <Scorp7> LOL
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#919 [20:32] <CubeTheThird> hello again
#920 [20:32] <Scorp7> 68%
#921 [20:33] <HoldenPlayZ114> now multiplayer severs aren't working
#922 [20:33] <CubeTheThird> HoldenPlayZ114, let's do a malware scan
#923 [20:33] <CubeTheThird> ??> HoldenPlayZ114 av/adwcleaner
#924 [20:33] <Absol> HoldenPlayZ114: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#925 [20:33] <Absol> HoldenPlayZ114: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#926 [20:34] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has quit. (Client Quit)
#927 [20:34] <Scorp7> maybe I should have spent more then $120 at Wally world XD 75%
#928 [20:35] <CubeTheThird> Scorp7, yup sounds like you pretty much got what you paid for
#929 [20:35] * OohSkulllKnight [webchat@108-210-108-126.uvs.cicril.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#930 [20:35] <CubeTheThird> Scorp7, though.. then again, the Ryzen CPU I bought (alone) cost me ~200$
#931 [20:36] <CubeTheThird> Scorp7, though.. in CAD hehe
#932 [20:36] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has joined #minecrafthelp
#933 [20:36] <Scorp7> I can't complain, I love it a lot better then the tablet I had before, it's severed me well 83%
#934 [20:36] <Scorp7> XD Cad nice!
#935 [20:37] <HoldenPlayZ114> i dont really want to do that
#936 [20:37] <CubeTheThird> HoldenPlayZ114, suit yourself
#937 [20:37] <HoldenPlayZ114> is there a way with out downloading something
#938 [20:38] <CubeTheThird> HoldenPlayZ114, you said you already removed ByteFence yes?
#939 [20:38] <HoldenPlayZ114> yea
#940 [20:38] <CubeTheThird> HoldenPlayZ114, what anti-virus and firewall software do you have?
#941 [20:38] <HoldenPlayZ114> norton
#942 [20:39] <CubeTheThird> ew
#943 [20:39] <HoldenPlayZ114> lol
#944 [20:39] <CubeTheThird> HoldenPlayZ114, well the only thing I could recommend is to make sure norton isn't blocking minecraft or java
#945 [20:39] <HoldenPlayZ114> its not
#946 [20:40] <CubeTheThird> HoldenPlayZ114, do you have any anti-malware software installed?
#947 [20:40] <Scorp7> no integrity issues found, when you get done helping the other person
#948 [20:40] <CubeTheThird> Scorp7, hmm alright... I guess we can try a variation of what we did before. Uninstall java, run the registry cleaner, then reinstall java
#949 [20:41] <Scorp7> ok
#950 [20:41] <Scorp7> i updated cccleanr as well
#951 [20:42] <HoldenPlayZ114> It works now. It turns out I just didn't have the right hostname. Lol
#952 [20:44] <CubeTheThird> glad it works
#953 [20:45] <HoldenPlayZ> ok byeeeeeeeeeee
#954 [20:46] <CubeTheThird> I really don't understand. I literally did nothing to help them
#955 [20:46] <Scorp7> XD just being here helps people, trying my MC again
#956 [20:47] <CubeTheThird> ha that's actually surprisingly true. The number of times I've had people come up to me with issues, only to discover they don't happen anymore is astonishing
#957 [20:48] <Scorp7> oh new initial errors this time
#958 [20:49] <Scorp7> https://paste.ubuntu.com/p/knmsPXjZWB/
#959 [20:49] <Scorp7> same end error though, that thing is tenacious
#960 [20:51] <CubeTheThird> Scorp7, hmm wrong hash. The game install is borked. Clear out the .minecraft folder and re-download the game
#961 [20:51] <Scorp7> XD ok
#962 [20:51] <CubeTheThird> and yes, borked is a technical term
#963 [20:53] <Scorp7> XD good enough for me, should i use the same javav trick or the default profile?
#964 [20:54] <CubeTheThird> Scorp7, I wouldn't worry about it for now
#965 [20:54] <Scorp7> ok
#966 [20:58] <Scorp7> clicking play
#967 [20:59] <Scorp7> I have a feeling Process crashed with exit code -2147483645 means your computer isn't good enough to play this game XD
#968 [20:59] <CubeTheThird> possibly.....
#969 [21:03] <Scorp7> so any other tricks?
#970 [21:05] <CubeTheThird> I'm out of ideas
#971 [21:06] <CubeTheThird> :9
#972 [21:06] <Scorp7> LOL well thank you for your help anyway ;)
#973 [21:06] <Scorp7> I'll just assume my computer isn't up to the task XD
#974 [21:06] <Scorp7> You have been most helpful!
#975 [21:06] <CubeTheThird> no problem :3
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#977 [21:12] * Lukey [webchat@dhcp-108-170-178-219.cable.user.start.ca] has joined #minecrafthelp
#978 [21:12] <Lukey> Hey I need some help
#979 [21:12] <CubeTheThird> Lukey, what's up?
#980 [21:13] <Lukey> So I've bought Minecraft a while ago, and I haven't played in a while, I uninstalled it, right. So anyways I come back, log into my account, and it says I have to buy MC again?
#981 [21:13] <CubeTheThird> Lukey, what's your minecraft username?
#982 [21:13] <Lukey> LukeGeoDes
#983 [21:15] <CubeTheThird> Lukey, hmmm, looks line the name of that account changed. Assuming you didn't change it, it's likely your account was compromised
#984 [21:15] <Lukey> Uhh nope. I only changed it from Lukeface35 to LukeGeoDes, that's it
#985 [21:15] <Lukey> What does that mean for me then
#986 [21:16] <CubeTheThird> Lukey, you'll have to contact Mojang about this issue then
#987 [21:16] <CubeTheThird> ??> Lukey mojang/email
#988 [21:16] <Absol> Lukey: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#989 [21:16] <Absol> Lukey: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#990 [21:16] <Lukey> Okay thanks guys
#991 [21:17] <Lukey> Yeah I didn't know my password and I recently changed it back, I think someone went into it and changed the password. Dang. So does that mean that they refunded the game or soemthing?
#992 [21:17] <Lukey> And took my money>
#993 [21:17] <CubeTheThird> Lukey, I doubt it. You wouldn't be able to get a refund after 15 days of purchase
#994 [21:18] <Lukey> Oh no, I bought the game years ago
#995 [21:19] <CubeTheThird> Lukey, ya so it's unlikely the account was revoked or refunded
#996 [21:19] <Lukey> Okay
#997 [21:21] <Lukey> I just don't get why I cannot download Minecraft
#998 [21:21] <Lukey> I'll try playing it off my other launcher
#999 [21:21] <CubeTheThird> Lukey, you can get it from https://minecraft.net/download
#1000 [21:21] <Lukey> Oh
#1001 [21:22] <Lukey> Awesome
#1002 [21:26] <Lukey> Cube what does it say my minecraft username is rn
#1003 [21:26] <Lukey> Because my outlook was hacked and I think they got into my MC account through it
#1004 [21:26] <CubeTheThird> Lukey, it's DragonCrafter_VN
#1005 [21:26] <Lukey> whaaa
#1006 [21:26] <CubeTheThird> ikr
#1007 [21:26] <Lukey> thank you
#1008 [21:26] <Lukey> hopefully i get it back
#1009 [21:27] <Lukey> Are you able to tell what email it has?
#1010 [21:27] <CubeTheThird> Lukey, no. That information isn't publicly accessible
#1011 [21:28] <Lukey> ok
#1012 [21:28] <Lukey> they likely changed the email too
#1013 [21:28] <CubeTheThird> most likely
#1014 [21:29] <Lukey> So how in the world do I get it back
#1015 [21:29] <Lukey> I doubt mojang will believe me
#1016 [21:29] <Lukey> I don't have access to the email that I used for that account
#1017 [21:29] <CubeTheThird> Lukey, it's pretty common for this to happen
#1018 [21:29] <Lukey> Okay
#1019 [22:07] <Lukey> Yeah I can't find my transaction ID so I guess I no longer have a MC account lmao
#1020 [22:07] <Lukey> Thanks anyways guys! :)
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#1023 [22:30] <m1100010> anyone having trouble connecting to realms? im getting an error saying "World is in operation FIXING since 2018-08-17T02:33:42.067Z (PT53M58.1945) - 500
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#1026 [22:34] <mattym> m1100010, There have been a lot of Realms related issues lately, best bet is just to wait and see if its fixed. If its not working in a day, contact Mojang. Also if you want to you can try downloading the current world and starting a new one for the time being.
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