#1 [00:42] * Webchat_30807 [webchat@c-73-53-110-146.hsd1.wa.comcast.net] has joined #minecrafthelp
#2 [00:43] <Webchat_30807> HELLO?
#3 [00:43] <Webchat_30807> IS ANYBODY THERE
#4 [00:46] * Defektro [defektro@hilla.kapsi.fi] has quit. (Ping timeout: 180 seconds)
#5 [00:46] <Webchat_30807> i have a major isasue
#6 [00:46] <Webchat_30807> issue
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#11 [01:20] <Sugarylatics> Hello, i can't seem to join servers. it says "java.lang.NullPointerException: group" on it.
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#13 [01:29] * thelounge60 [webchat@122-61-174-96-fibre.sparkbb.co.nz] has joined #minecrafthelp
#14 [01:30] <thelounge60> how do you get into the game when you havent signed in like for 3 or 2 years cuz it says I need to buy it again :(
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#18 [01:32] <Jeremy> My minecraft keeps crashing everytime i open it sometihng about java
#19 [01:33] <Jeremy> how do i fix it
#20 [01:33] <Jeremy> ?
#21 [01:34] <HIDE> My minecraft realm can't close the server. I can't get it.
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#24 [01:45] <HIDE> Can someone answer me?
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#27 [02:02] * SHumm [webchat@5-12-55-243.residential.rdsnet.ro] has joined #minecrafthelp
#28 [02:02] <SHumm> Hello i have a very big problem
#29 [02:03] <SHumm> I have played with some friends on a server hosted by one of them
#30 [02:04] <SHumm> But when he starts the server it loads a previous save
#31 [02:04] <SHumm> Not the one we were on when the server was closed
#32 [02:04] <SHumm> What should we do in order to make the server load the correct world?
#33 [02:05] <SHumm> Absol Andrio DopeGhoti etc
#34 [02:08] <SHumm> PLease help me
#35 [02:14] * Braeburnt [webchat@c-73-35-147-185.hsd1.wa.comcast.net] has joined #minecrafthelp
#36 [02:16] <Braeburnt> So I bought Minecraft a couple days ago and installed it normally, and also installed Java. But whenever I create a new world, it runs at a constant 1 fps. When I quit the game and try again, it stays on the loading screen for a bit and then it crashes. The message "Java Platform SE Binary is not responding" pops up everytime. I have read everythin
#37 [02:16] <Braeburnt> g about this and tried so many things. I've updated my graphics card drivers, updated Java, used both the 32 and 64 bit versions, allowed Minecraft to allocate more memory, and many other things. And it still won't work. The only thing I can think of that could be causing this is a program I have on my computer that Java doesn't like. Does anyone k
#38 [02:16] <Braeburnt> now of any programs or software that is known to make Java do this?
#39 [02:17] * bildramer [~bildramer@p2003004D8D312900945D420BFA07CB9B.dip0.t-ipconnect.de] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
#40 [02:17] * bildramer [~bildramer@p2003004D8D312900945D420BFA07CB9B.dip0.t-ipconnect.de] has quit. (Quit: Of course we scientists have our little secrets. For instance, the moon is in Spain. Another: stars aren't real. Also, cells are huge. One cell is roughly the size of a marble.)
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#43 [03:34] * anne [webchat@88-117-112-76.adsl.highway.telekom.at] has joined #minecrafthelp
#44 [03:35] <GreenStrqfe> Hi, I have this problem where i launch 1.13, it goes into the mojang loadup screen, then onto the menu (as usual) but then crashes and says something along the lines of "pure virtual function call" I do not have any mods or resource packs on.
#45 [03:37] <anne> Hi, I'm experiencing crashes when trying to join the realm. The realm doesn't let me download the worldfile, doesn't let me open a secondary world, doesn't let met close the realm temporarily and doesn't let other people join the realm as well. Yesterday everything worked perfectly fine. Can you help me?
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#48 [04:11] <andy> after i choose the play latest release it does not load it chash. I have delete and re-download twice now.
#49 [04:18] <andy> doing it a third time now
#50 [04:56] * Avi [webchat@107.red-79-155-157.dynamicip.rima-tde.net] has joined #minecrafthelp
#51 [04:58] <Avi> i am trying to get into my old minecraft account, i purchased the game ages ago and have since forgotten most of my account details other than my username
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#57 [07:16] * BishBoi [webchat@host86-131-95-228.range86-131.btcentralplus.com] has joined #minecrafthelp
#58 [07:17] <BishBoi> Problems: https://www.minecraftforum.net/forums/support/java-edition-support/2921086-vanilla-minecraft-cannot-log-into-multiplayer
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#60 [07:27] * BishBoi [webchat@host86-131-95-228.range86-131.btcentralplus.com] has joined #minecrafthelp
#61 [07:27] <BishBoi> Unknown custom packed identifier: minecraft:register
#62 [07:27] <BishBoi> error when joining a world/server
#63 [07:34] * kellie [webchat@112.200.200.107.pldt.net] has joined #minecrafthelp
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#65 [07:47] * Venom [webchat@p54BEAD57.dip0.t-ipconnect.de] has joined #minecrafthelp
#66 [07:48] <Venom> Hello Guys,
#67 [07:48] <Venom> i have a technical problem with a minecraft realm server
#68 [07:48] <Venom> i hope this is the correctz place for help
#69 [07:48] <Venom> the server disconnected all users with a client crash
#70 [07:48] <Venom> but diplays 2 online users since multiple houres
#71 [07:49] <Venom> it also wont respond to admin commands (close or switch worlds)
#72 [07:49] <Venom> the moment you log on to the realms the client crashed again
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#75 [09:00] <anne> I have the same problem, i've also read that other people are having the same problem
#76 [09:08] * iPixiex [webchat@51.36.227.246] has joined #minecrafthelp
#77 [09:09] <iPixiex> Hello, i need help with my account i cant change my email Here whats does it say: Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
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#90 [11:03] * Zepheulous [webchat@cpe-74-70-79-203.nycap.res.rr.com] has joined #minecrafthelp
#91 [11:03] <Zepheulous> hello
#92 [11:03] <Zepheulous> so i got a question
#93 [11:05] <Zepheulous> https://www.youtube.com/watch?v=Bws0LfjlkYc this video shows my friend in "a 1.14 snapshot"
#94 [11:05] <Zepheulous> he apparently sas he talked to a developer a couple years back, he says this is 100% real
#95 [11:05] <mattym> Its not
#96 [11:05] <Zepheulous> ah okey then
#97 [11:05] <Zepheulous> 19w32a
#98 [11:06] <Zepheulous> he has proof of his own if needed
#99 [11:06] <mattym> Zepheulous, Anyone can edit files to rename a version. Its not real.
#100 [11:06] <Zepheulous> That's true.
#101 [11:07] <Andrio> 18w32a is for 1.13.1 still.
#102 [11:08] * Keson [webchat@183179053242.ctinets.com] has joined #minecrafthelp
#103 [11:08] <mattym> And 19w*** would require time travel.
#104 [11:09] <Andrio> mm..
#105 [11:10] * tam [webchat@h69-129-118-212.cntcnh.dsl.dynamic.tds.net] has joined #minecrafthelp
#106 [11:11] <tam> hello
#107 [11:11] <tam> i have a question about a snapshot i found
#108 [11:11] <tam> 19w22a
#109 [11:11] <mattym> tam, No such thing.
#110 [11:11] <Keson> HI, I can't be able to launch version 1.13. After I pressed "PLAY" the mojang thing did shows up but later the thing stops responding and I'm not able to use my mouse. I have to click ESC from my keyboard to leave that. I've redownload minecraft a few times but it just doesn't work.
#111 [11:12] <Keson> But it's only for 1.13. I can play other versions
#112 [11:12] <mattym> Keson, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#113 [11:12] <tam> +mattym well its in my launcher and there are odd thingys like the quiver
#114 [11:13] <Keson> I'm not using Discord
#115 [11:13] <mattym> tam, There is no such thing in the official launcher, if you have used a 3rd party launcher, or added a 3rd party version, then you have opened up your computer to malware and viruses.
#116 [11:14] <mattym> ??> Keson tools/hjt
#117 [11:14] <Absol> Keson: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#118 [11:14] <Absol> Keson: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#119 [11:16] <Zepheulous> h u h
#120 [11:17] <Keson> Where can I do the system scan
#121 [11:17] <mattym> Keson, Read the instructions, download and use the program that was linked.
#122 [11:18] * west89 [~west89@p54810F1D.dip0.t-ipconnect.de] has joined #minecrafthelp
#123 [11:19] <west89> Am I somehow banned with my account?
#124 [11:20] <mattym> west89, What makes you believe so?
#125 [11:20] <tam> well its here and im just flat out confused. its based on 1.12.2
#126 [11:20] <west89> https://pastebin.com/JJryhUda
#127 [11:20] <mattym> tam, It is fake, you have done something to install 3rd party software, most likely opening yourself up to being hacked or getting a virus.
#128 [11:21] <west89> mattym, I've heard
#129 [11:21] <Keson> https://paste.ubuntu.com/p/shFXYdB2Sm/
#130 [11:21] <mattym> west89, Is that a Mac or Linux computer?
#131 [11:22] <west89> mattym, linux
#132 [11:22] <mattym> Keson, Try removing Razer Cortex, it is known to cause some issues.
#133 [11:22] <mattym> west89, What distro?
#134 [11:23] <west89> mattym, Ubnutu 18.04 x64
#135 [11:23] <mattym> west89, And what version of the game are you trying to run?
#136 [11:23] <west89> mattym, *Ubuntu 18.04 x64
#137 [11:24] <mattym> west89, And what version of the game are you trying to run?
#138 [11:24] <west89> mattym, 1.12.2 is
#139 [11:24] <mattym> west89, Ok, had you previously run 1.13?
#140 [11:25] <Keson> The issue is solved thanks a lot
#141 [11:25] * Zepheulous [webchat@cpe-74-70-79-203.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#142 [11:25] <west89> mattym, just a quick look
#143 [11:26] * Cellbis_ [webchat@179.232.15.44] has joined #minecrafthelp
#144 [11:26] <mattym> west89, You will need to create a different game directory for using older versions, make sure to never run 1.13 or newer in that directory.
#145 [11:26] <Cellbis_> need help :( My account has been stolen
#146 [11:27] <mattym> Cellbis_, How do you know?
#147 [11:27] <Cellbis_> My minecraft nickname can be changed in 2 days
#148 [11:28] <west89> mattym, So I have to uninstall and reinstall minecraft
#149 [11:28] <Cellbis_> And I have the account change messages in the email
#150 [11:29] <mattym> ??> Cellbis_ account/send-email
#151 [11:29] <Absol> Cellbis_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#152 [11:29] <Absol> Cellbis_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#153 [11:30] <mattym> west89, No, in the launcher, you can set a custom game directory. Make one for use with older versions, never run 1.13 from that folder.
#154 [11:30] * Keson [webchat@183179053242.ctinets.com] has quit. (Quit: webchat.esper.net)
#155 [11:31] <west89> mattym,
#156 [11:31] <west89> I have also been told that I should have a cracked version although I bought it
#157 [11:32] <Cellbis_> My account was bought by a friend that I do not speak and I have no news of him, I won the account in exchange for my cs go in the steam
#158 [11:32] <mattym> west89, Never use a cracked version.
#159 [11:32] <mattym> Cellbis_, Then unfortunately it is not your account, and there is nothing you can do.
#160 [11:33] * SyKeF3EDz [webchat@47-221-34-26.kngwcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
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#162 [11:34] <SyKeF3EDz> Hello, so I haven't played minecraft in a long time and i forgot the email i associated with the account. I have no idea if y'all can help me with this at all but i figured i would try.
#163 [11:34] <mattym> SyKeF3EDz, Im guessing it was never a Migrated account?
#164 [11:34] <SyKeF3EDz> I dont think so
#165 [11:35] <mattym> ??> SyKeF3EDz account/send-email
#166 [11:35] <Absol> SyKeF3EDz: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#167 [11:35] <Absol> SyKeF3EDz: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#168 [11:35] * anne [webchat@88-117-112-76.adsl.highway.telekom.at] has quit. (Quit: webchat.esper.net)
#169 [11:35] <west89> mattym, Like I said, I bought Minecraft from Mojang and downloaded the deb as well
#170 [11:37] * Cellbis_ [webchat@179.232.15.44] has joined #minecrafthelp
#171 [11:38] <mattym> west89, Then you should have nothing to worry about.
#172 [11:38] * UnRealDinnerbone [uid60473@tooting.irccloud.com] has quit. (Quit: Connection closed for inactivity)
#173 [11:38] <Cellbis_> Omg, I need my account back!!!
#174 [11:39] <Cellbis_> I will not know her name in two days
#175 [11:39] <Cellbis_> FuCK MOJANG NEED MY ACCOUNT
#176 [11:39] <Absol> Cellbis_: Please keep it civil
#177 [11:40] <Cellbis_> It had to be a girl.
#178 [11:41] <Cellbis_> What does gift code mean?
#179 [11:43] <Cellbis_> What kind of mojang is this that can not do anything!
#180 [11:44] <mattym> !ban Cellbis_
#181 [11:44] * Absol kicked Cellbis_ from #minecrafthelp (Reason: ellbis_ :You have been removed from this channel)
#182 [11:45] <SyKeF3EDz> Alright I looked at everything and nothing could really help with my issue. I guess im out of luck until i can remember the email i used for the account when i first made it?
#183 [11:48] * SyKeF3EDz [webchat@47-221-34-26.kngwcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#184 [11:56] * Jolieke [webchat@f241115.upc-f.chello.nl] has joined #minecrafthelp
#185 [11:59] <Jolieke> okay so essentially i am 14, have had a mojang account since i was 12, want to change the email from my dad's to my own but that isnt working. im trying to get into the settings but i need parental consent (which i have and i am above 13 so not sure why) but when i click on the link sent to my dads email it sends me to the payment page (?) and even
#186 [11:59] <Jolieke> if i type in the required email and the childs email (mine) it says theyre wrong and wont send me through
#187 [12:00] <Jolieke> i just want to change my email but i cant like this pls help
#188 [12:04] <tyteen4a03> ??> Jolieke account/send-email
#189 [12:04] <Absol> Jolieke: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#190 [12:04] <Absol> Jolieke: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#191 [12:06] <Jolieke> okay thats pretty useless considering id have to wait for more nearly 2 weeks
#192 [12:07] <Jolieke> i already did that tho
#193 [12:07] <west89> mattym, I just banished elsewhere because of the message
#194 [12:25] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
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#197 [12:32] * marcelamoon [webchat@189-1-146-103-wlan.lpnet.com.br] has joined #minecrafthelp
#198 [12:33] <marcelamoon> i can not open my minecraft, i click to open but not open
#199 [12:50] * Cahillo [webchat@109.79.178.10] has joined #minecrafthelp
#200 [12:51] <Cahillo> Hey, I got bored and decided to play some Minecraft after a couple years but I can't migrate my account as I don't know my old email I used as I was a kid when I bought minecraft. What should I do?
#201 [13:14] * Craig [webchat@c-71-224-227-28.hsd1.pa.comcast.net] has joined #minecrafthelp
#202 [13:15] <Craig> Persisting issue that is making Minecraft realms unplayable for the past 24 hours. Everyone is crashing immediately after trying to load, and 2 users are logged in (without actually being in game)
#203 [13:16] <Craig> Issue is being discussed here"https://bugs.mojang.com/browse/REALMS-1116
#204 [13:16] <Craig> Anyone there?
#205 [13:23] * Craig [webchat@c-71-224-227-28.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#206 [13:24] * thelounge15 [webchat@c-71-224-227-28.hsd1.pa.comcast.net] has joined #minecrafthelp
#207 [13:26] <thelounge15> Persisting issue causing game to be UNPLAYABLE. Realm crashes immediately after trying to load in, at least 2 players are appearing to be shown online without actually being in game. Being discussed here: https://bugs.mojang.com/browse/REALMS-1116
#208 [13:27] * thelounge17 [webchat@d23-17-236-149.abhsia.telus.net] has joined #minecrafthelp
#209 [13:28] <thelounge17> Minecraft keeps crashing due to java binary error
#210 [13:28] * Cahillo [webchat@109.79.178.10] has joined #minecrafthelp
#211 [13:28] * west89 [~west89@p54810F1D.dip0.t-ipconnect.de] has quit. (Quit: Leaving)
#212 [13:30] <thelounge15> Yeah my realm keeps crashing as well
#213 [13:30] <thelounge15> Support doesn't seem to give a shit
#214 [13:30] <Absol> thelounge15: Please keep it civil
#215 [13:30] <thelounge15> Automated message?
#216 [13:30] <thelounge15> 0r a real person?
#217 [13:31] <thelounge15> who knows
#218 [13:31] <thelounge17> civil?
#219 [13:32] <thelounge17> are we not allowed to swear in this great christian minecraft server
#220 [13:32] <thelounge15> Boy, if only they had understandable timeframes for fixes and support who will actually talk to you
#221 [13:32] <thelounge15> not this absolute POOPY
#222 [13:32] <thelounge15> this DOODY CAKA
#223 [13:33] <thelounge15> all hail lord notch
#224 [13:33] <thelounge17> all hail
#225 [13:34] * Cahillo [webchat@109.79.178.10] has quit. (Quit: webchat.esper.net)
#226 [13:37] * HIDE [webchat@122.100.66.70] has quit. (Quit: webchat.esper.net)
#227 [13:37] * auntrosie [webchat@75-174-42-64.boid.qwest.net] has joined #minecrafthelp
#228 [13:37] <auntrosie> when i try to open minecraft, it says unable to open java
#229 [13:38] <auntrosie> im running java SE that I just reinstalled
#230 [13:38] <thelounge17> same
#231 [13:39] <auntrosie> im also running windows 7
#232 [13:40] * thelounge17 [webchat@d23-17-236-149.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#233 [13:42] <thelounge15> Boy do I love it when Mods and Admins don't care about their users
#234 [13:42] <thelounge15> My YOUNG SON can't play this godforsaken game and he HATES FORNITE
#235 [13:42] <thelounge15> Please don't make me install Fortnite
#236 [13:45] * thelounge15 [webchat@c-71-224-227-28.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#237 [13:49] <urielsalis> thelounge still here?
#238 [14:09] * Mitch [webchat@66.242.90.123] has joined #minecrafthelp
#239 [14:12] <marcelamoon> i can not open my minecraft, i click to open but not open HELP
#240 [14:14] <TickingMemoryError> Anyone have a second to help me troubleshoot a "Ticking memory connection"?
#241 [14:15] <TickingMemoryError> I'm getting the same error trying to load an "optimized" world
#242 [14:15] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#243 [14:43] <TickingMemoryError> Anyone have a second to help me troubleshoot a Ticking memory connection error when attempting to load an old "optimized" world?
#244 [14:45] <Odysseius> TickingMemoryError, What is the full error message?
#245 [14:45] <Odysseius> ??> TickingMemoryError Paste
#246 [14:45] <Absol> TickingMemoryError: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#247 [14:46] <TickingMemoryError> https://paste.ubuntu.com/p/c7fp5QQ5Kn/
#248 [14:47] <Odysseius> TickingMemoryError, Did you ever use a third party program to edit anything in the world?
#249 [14:48] <TickingMemoryError> I don't think I ever edited it, it is possible that I used a program to see a "map" of the world
#250 [14:49] <TickingMemoryError> I've done it on some before, I'm not sure if I did on that one
#251 [14:49] <Odysseius> TickingMemoryError, Was it a custom world type?
#252 [14:49] <TickingMemoryError> I'm pretty confident I've never used them to edit anything though
#253 [14:50] <TickingMemoryError> Custom as in messing with the world size and other in-game options, or 3rd party programs? Probably in-game options, not 3rd party
#254 [14:50] <Odysseius> TickingMemoryError, Ah right
#255 [14:50] <Odysseius> TickingMemoryError, Try using 1.13.1-pre1
#256 [14:51] <TickingMemoryError> Gotcha, is that on the loader?
#257 [14:51] <Odysseius> TickingMemoryError, Yes, but you will have to enable experimental versions on the launcher
#258 [14:51] <TickingMemoryError> *launcher
#259 [14:51] <TickingMemoryError> I'
#260 [14:51] <TickingMemoryError> I'll give it a shot
#261 [14:52] <Odysseius> TickingMemoryError, It's the "Enable Snapshots" option in "Launch settings", then you can set your version to 1.13.1-pre1
#262 [14:57] * Epic [webchat@wsip-98-191-127-110.ph.ph.cox.net] has joined #minecrafthelp
#263 [14:58] <Epic> Okay So when i try to get into a version and i tap "play" it pops up saying ERROR :(
#264 [14:58] <Odysseius> Epic, What is the full error message?
#265 [14:58] <Odysseius> ??> Epic paste
#266 [14:58] <Absol> Epic: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#267 [14:59] <Epic> Its not allowing me to send after i pasted it
#268 [14:59] <Greymagic27> Have you put a name?
#269 [14:59] <Odysseius> Epic, Make sur eyou enter a name.
#270 [15:00] <Epic> wdym by entering a name
#271 [15:01] <Odysseius> Epic, Fill this out: https://i.imgur.com/0qpcop4.png
#272 [15:02] <Epic> Oof i Belive i have figured the problem :/
#273 [15:02] <Epic> Thanks For trying to help :)
#274 [15:02] * Epic [webchat@wsip-98-191-127-110.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#275 [15:03] <TickingMemoryError> Odysseius, that did the trick, thanks!
#276 [15:04] <TickingMemoryError> Was that a bug they are working on fixing?
#277 [15:04] * Kat0 [webchat@c-174-53-30-133.hsd1.ar.comcast.net] has joined #minecrafthelp
#278 [15:04] <Odysseius> TickingMemoryError, As soon as 1.13.1 fully releases, you can turn snapshots off.
#279 [15:04] <Kat0> Hello?
#280 [15:04] <Odysseius> Kat0, Hello
#281 [15:04] <Kat0> Alrighty so
#282 [15:04] <Odysseius> TickingMemoryError, Yes, they fixed it in the early versions
#283 [15:04] <Kat0> I got a problem
#284 [15:04] <Odysseius> Kat0, Yes?
#285 [15:05] <Kat0> Someone hacked my account and changed ALL of my stuff
#286 [15:05] * TickingMemoryError [webchat@66.242.90.123] has quit. (Quit: webchat.esper.net)
#287 [15:05] <Kat0> I can still login etc but idk the secuirty questions they put in and they also changed my name
#288 [15:06] * Puppy [webchat@ip-173-209-100-97.hsi.ches.mygsc.com] has joined #minecrafthelp
#289 [15:06] <Odysseius> Kat0, Change the password to your account, and to your email account as well (as they may have used that to comprimise your account).
#290 [15:06] <Kat0> Ive changed both my passwords already from someone trying to hack my other stuff
#291 [15:07] <Odysseius> Kat0, Go to this page to reset the security questions: https://account.mojang.com/me/changeSecretQuestions
#292 [15:07] <Odysseius> Kat0, As for the name, unfortunately the system is built in a way that makes it not possible to change your username before the 30 days period.
#293 [15:08] <Kat0> I dont know when they changed it I just got back into minecraft today lol
#294 [15:08] <Odysseius> Kat0, What's the account's username? Current or previous, either does the trick.
#295 [15:08] <Puppy> Hello. Whenever I try to run my game, I get a pop-up (I have tried with different versions) that says "Unable to save download (versions).json." I have tried to move files into the correct one, and download the .json from the link that is given to me, however it does not work. Does anyone have an idea to get it to work?
#296 [15:09] <Odysseius> ??> Puppy error/download
#297 [15:09] <Absol> Puppy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#298 [15:09] <Kat0> KatnCake was mine and Modoios is theres
#299 [15:09] <Puppy> Okay. Thank you. I'll let you know if that works.
#300 [15:09] <Odysseius> Kat0, Oh, you should be able to change it on account.mojang.com
#301 [15:12] <Kat0> i cant reset my questions...\
#302 [15:12] * Puppy [webchat@ip-173-209-100-97.hsi.ches.mygsc.com] has joined #minecrafthelp
#303 [15:12] <Odysseius> Kat0, What does it say when you try?
#304 [15:13] * Puppy [webchat@ip-173-209-100-97.hsi.ches.mygsc.com] has quit. (Client Quit)
#305 [15:13] <Kat0> I need to answers to the questions...which I dont have to reset my questions
#306 [15:13] <Kat0> Which is dumb but understandable
#307 [15:13] <Odysseius> Kat0, Using this link? https://account.mojang.com/me/changeSecretQuestions
#308 [15:13] <Kat0> Yes
#309 [15:13] <Odysseius> Huh.
#310 [15:14] <Kat0> ikr
#311 [15:14] <Odysseius> well that doesn't make sense does it
#312 [15:14] <Odysseius> sorry about that
#313 [15:15] <Odysseius> Kat0, Apparently, if you need to reset your security questions, you need to contact Mojang with your transaction ID.
#314 [15:15] <Odysseius> ??> Kat0 account/trans-id
#315 [15:15] <Absol> Kat0: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#316 [15:15] <Odysseius> ??> Kat0 account/send-email
#317 [15:15] <Absol> Kat0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#318 [15:15] <Absol> Kat0: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#319 [15:15] * TheSilentLink [~TheSilent@147.148.167.172] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
#320 [15:15] <Kat0> Sccartch what I said
#321 [15:16] <Odysseius> oh
#322 [15:16] <Odysseius> does it ask you to enter new ones? lol
#323 [15:16] <Kat0> I used my phone but now I used my browser and its fine
#324 [15:16] <Odysseius> ah
#325 [15:16] <Odysseius> also good to know
#326 [15:17] <Kat0> So happy I could change it lmao One step closer to taking my stuff back
#327 [15:18] * tam [webchat@h69-129-118-212.cntcnh.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#328 [15:21] * TheSilentLink [~TheSilent@147.148.167.172] has joined #minecrafthelp
#329 [15:23] * MRMALINOWSKI78 [webchat@staticline-31-182-197-175.toya.net.pl] has joined #minecrafthelp
#330 [15:23] <MRMALINOWSKI78> Hello
#331 [15:24] <Odysseius> MRMALINOWSKI78, Hello
#332 [15:24] <MRMALINOWSKI78> I do not know English well but I have a problem
#333 [15:24] <Odysseius> MRMALINOWSKI78, What problem?
#334 [15:25] <MRMALINOWSKI78> Nie można zapisać pobieranego pliku. zh_cn.json
#335 [15:25] <Odysseius> ??> MRMALINOWSKI78 acc
#336 [15:25] <Odysseius> ??> MRMALINOWSKI78 error/download
#337 [15:25] <MRMALINOWSKI78> The downloaded file can not be saved.
#338 [15:25] <Absol> MRMALINOWSKI78: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#339 [15:26] <MRMALINOWSKI78> I can not enter aiga 1.13
#340 [15:27] <MRMALINOWSKI78> I have an error and I can not save the downloaded file. zh_cn.json
#341 [15:27] * Neilguyx [webchat@199.241.125.95] has joined #minecrafthelp
#342 [15:27] <Neilguyx> hello, i am unable to log into my account
#343 [15:27] <Odysseius> ??> MRMALINOWSKI78 error/download
#344 [15:27] <Absol> MRMALINOWSKI78: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#345 [15:27] <Odysseius> Neilguyx, What does it say when you try?
#346 [15:28] <Neilguyx> the client says "Login failed. Invalid username or password"
#347 [15:28] <MRMALINOWSKI78> it's good because now is a different error
#348 [15:29] <Neilguyx> the mojang site let me reset my password, but when i try to log into the site i also get an error
#349 [15:29] <Odysseius> ??> Neilguyx login/throttle
#350 [15:29] <Absol> Neilguyx: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#351 [15:29] <Absol> Neilguyx: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#352 [15:29] * tagbill [webchat@c-66-177-140-200.hsd1.fl.comcast.net] has joined #minecrafthelp
#353 [15:30] <Neilguyx> ok thank you
#354 [15:30] <tagbill> after i download java edition and run the game from the launcher it gets to the home screen, freezes, and then crashes
#355 [15:30] * Neilguyx [webchat@199.241.125.95] has quit. (Client Quit)
#356 [15:30] <Odysseius> tagbill, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#357 [15:31] <MRMALINOWSKI78> The downloaded file can not be saved. upwards_inside.ogg
#358 [15:31] * MinecraftMachineBroke [webchat@c-98-213-72-110.hsd1.il.comcast.net] has joined #minecrafthelp
#359 [15:31] <Odysseius> MRMALINOWSKI78, Same instructions apply.
#360 [15:31] <Odysseius> ??> MRMALINOWSKI78 error/download
#361 [15:31] <Absol> MRMALINOWSKI78: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#362 [15:31] <Odysseius> MRMALINOWSKI78, Read what Absol just told you.
#363 [15:32] <MRMALINOWSKI78> Okey
#364 [15:32] * MinecraftMachineBroke [webchat@c-98-213-72-110.hsd1.il.comcast.net] has quit. (Client Quit)
#365 [15:33] * marcelamoon [webchat@189-1-146-103-wlan.lpnet.com.br] has quit. (Quit: webchat.esper.net)
#366 [15:33] <tagbill> wow that worked thank you so much
#367 [15:37] * hongatory [webchat@pool-173-76-170-64.bstnma.fios.verizon.net] has joined #minecrafthelp
#368 [15:38] <hongatory> Im getting a problem where the launcher is stuck on preparing
#369 [15:38] <Odysseius> ??> hongatory launcher/reinst/mac
#370 [15:38] <Odysseius> hongatory, Reinstall the launcher.
#371 [15:39] <hongatory> alright
#372 [15:41] <hongatory> Im getting a "Unable to start Minecraft, if you are running from a dmg, please drag to Applications and try again"
#373 [15:41] * Remmy [webchat@valley-228-251.csicable.net] has joined #minecrafthelp
#374 [15:41] <Odysseius> hongatory, Have you tried dong that?
#375 [15:42] <hongatory> yes
#376 [15:42] <hongatory> same problem
#377 [15:42] <Odysseius> doing*
#378 [15:42] <Remmy> Trying to load into previous saves causes my game to crash in 1.13
#379 [15:42] <Odysseius> Remmy, I need the full error message.
#380 [15:42] <Odysseius> ??> Remmy paste
#381 [15:42] <Absol> Remmy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#382 [15:42] * MickvVeen [webchat@ip-213-127-69-18.ip.prioritytelecom.net] has joined #minecrafthelp
#383 [15:42] <Kat0> How do I change my username I saw it and now I cant find it again
#384 [15:42] <MickvVeen> Hello
#385 [15:42] <Odysseius> Kat0, account.mojang.com
#386 [15:42] <Odysseius> MickvVeen, Hello
#387 [15:43] <MickvVeen> Last time I played minecraft was 3 years or more and I dont know my account email or my password. How do I get them back?
#388 [15:43] <Kat0> Thank you
#389 [15:44] <Remmy> it isnt giving me an error message btw
#390 [15:44] <Odysseius> MickvVeen, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#391 [15:44] <Odysseius> ??> MickvVeen account/trans-id
#392 [15:44] <Remmy> its crashing and giving me this :
#393 [15:44] <Absol> MickvVeen: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#394 [15:44] <Odysseius> ??> MickvVeen send-email
#395 [15:44] <Odysseius> ??> MickvVeen account/send-email
#396 [15:44] <Absol> MickvVeen: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#397 [15:44] <Absol> MickvVeen: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#398 [15:44] <Odysseius> ??> Remmy mac/reinst
#399 [15:44] <Absol> Remmy: You may need to reinstall the locally installed files that Minecraft puts into place.
#400 [15:44] <Absol> Remmy: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#401 [15:44] <MickvVeen> Thsnk you guys
#402 [15:45] <Odysseius> Remmy, Oh sorry, ignore that previous message from Absol please
#403 [15:45] <Odysseius> ??> hongatory mac/reinst
#404 [15:45] <Remmy> .
#405 [15:45] <Remmy> https://paste.ubuntu.com/p/pCbfGPMmsP/
#406 [15:45] <Absol> hongatory: You may need to reinstall the locally installed files that Minecraft puts into place.
#407 [15:45] <Absol> hongatory: To do so, run the following command in a terminal: curl -L https://git.io/rmc | sh
#408 [15:45] <Odysseius> ??> Remmy launcher/log
#409 [15:45] <Absol> Remmy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#410 [15:45] <Odysseius> Remmy, Please copy the log after the game has crashed.
#411 [15:45] * MickvVeen [webchat@ip-213-127-69-18.ip.prioritytelecom.net] has quit. (Client Quit)
#412 [15:47] <Remmy> https://paste.ubuntu.com/p/2gD4F55bhP/
#413 [15:47] <Remmy> there it is
#414 [15:48] <Odysseius> Remmy, But it works when you create a new world?
#415 [15:48] <Remmy> yes but after exiting the game and trying to reload the save, it crashes
#416 [15:49] <Remmy> loads spawn up to 96% then it shuts down
#417 [15:49] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#418 [15:49] <Nikk> Hoi
#419 [15:49] <Odysseius> Remmy, Restart your PC, and only open the launcher once.
#420 [15:49] <Odysseius> Nikk, Hello
#421 [15:49] <Nikk> I have been having issues playing minecraft
#422 [15:49] <Odysseius> Nikk, What issues?
#423 [15:49] <Remmy> ok ill restart quick
#424 [15:49] * Remmy [webchat@valley-228-251.csicable.net] has quit. (Quit: webchat.esper.net)
#425 [15:50] <Nikk> when I load a world it stops on " Loading terrain " , I tryes restarting my pc , Uninstallinga and installing mc , nothing works
#426 [15:50] <Odysseius> ??> Nikk launcher/log
#427 [15:50] <Absol> Nikk: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#428 [15:50] <Odysseius> Nikk, Please copy the log after the game has stopped.
#429 [15:50] <Nikk> okay
#430 [15:51] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has quit. (Client Quit)
#431 [15:52] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#432 [15:52] <Nikk> wait a lil , since it has to download the 1.13
#433 [15:53] <Nikk> ( since I un installed it
#434 [15:54] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has quit. (Client Quit)
#435 [15:54] * Remmy [webchat@valley-228-251.csicable.net] has joined #minecrafthelp
#436 [15:54] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#437 [15:54] <Remmy> ok i restarted and opened launcher
#438 [15:54] <Remmy> now what
#439 [15:55] <Odysseius> Remmy, Does the game work now?
#440 [15:55] <Remmy> no
#441 [15:55] <Remmy> this time i cant click anyhwere on the screen
#442 [15:55] <Odysseius> Remmy, Disable the Discord In-Game overlay.
#443 [15:56] * UnRealDinnerbone [uid60473@id-60473.tooting.irccloud.com] has joined #minecrafthelp
#444 [15:56] <Remmy> and that is where?
#445 [15:56] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#446 [15:56] <Nikk> kk im back
#447 [15:56] <Odysseius> Remmy, In the Discord Settings.
#448 [15:56] <Remmy> i dont even have discord running
#449 [15:57] <Odysseius> Remmy, But it is installed?
#450 [15:57] <Nikk> how do i put it in a paste bin ?
#451 [15:57] <Odysseius> ??> Nikk paste
#452 [15:57] <Absol> Nikk: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#453 [15:57] <Remmy> ok i shut overlay off
#454 [15:57] <Remmy> i tried to load world and it crashed again
#455 [15:57] <Odysseius> ??> Remmy tools/hjt
#456 [15:57] <Absol> Remmy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [15:57] <Absol> Remmy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [15:57] <Nikk> https://paste.ubuntu.com/p/sWjnShttKx/
#459 [15:58] <Odysseius> Nikk, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#460 [15:59] <Nikk> okk ,
#461 [15:59] <Remmy> https://paste.ubuntu.com/p/CW5tbgchZ7/
#462 [16:00] <Nikk> didnt work
#463 [16:00] <Nikk> https://paste.ubuntu.com/p/FH3P7qCSNj/
#464 [16:00] <Odysseius> Remmy, Reinstall Avast.
#465 [16:00] <Odysseius> ??> Nikk av/adwcleaner
#466 [16:00] <Absol> Nikk: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#467 [16:00] <Absol> Nikk: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#468 [16:00] <Remmy> i have to reinstall avast?
#469 [16:00] <Nikk> is it Really safe ?
#470 [16:00] <Odysseius> Remmy, Yes.
#471 [16:00] <Remmy> jesus christ XD
#472 [16:00] <Odysseius> Nikk, Yes.
#473 [16:00] <Remmy> ok
#474 [16:01] <Nikk> ok , if u say soo
#475 [16:01] <Nikk> its a rather big file for a cleaning software doe
#476 [16:02] <Nikk> :/
#477 [16:03] <Remmy> https://paste.ubuntu.com/p/33S4bQb9kb/
#478 [16:03] <Remmy> still nothing
#479 [16:04] * tagbill1 [webchat@c-66-177-140-200.hsd1.fl.comcast.net] has joined #minecrafthelp
#480 [16:04] <Odysseius> ??> Remmy win/dxdiag
#481 [16:04] * Remmy [webchat@valley-228-251.csicable.net] has quit. (Quit: webchat.esper.net)
#482 [16:04] <Absol> Remmy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#483 [16:05] <tagbill1> on java or windows edition, can i play with someone on education edition
#484 [16:05] <Odysseius> tagbill1, No.
#485 [16:05] * Remmy [webchat@valley-228-251.csicable.net] has joined #minecrafthelp
#486 [16:05] <Odysseius> ??> Remmy win/dxdiag
#487 [16:05] * Remmy [webchat@valley-228-251.csicable.net] has quit. (Client Quit)
#488 [16:05] <Absol> Remmy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#489 [16:05] <tagbill1> damn thanks
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#496 [16:12] <Nikk> Hoi am Back
#497 [16:12] <Nikk> what do i do now ?
#498 [16:13] <Odysseius> Nikk, Have you run the program?
#499 [16:13] <Nikk> yes
#500 [16:13] <Nikk> it scanned , removed and i restarted my pc
#501 [16:13] <Odysseius> Nikk, Please check if the game works now.
#502 [16:14] <Nikk> okay
#503 [16:14] * Remmy [webchat@valley-228-251.csicable.net] has joined #minecrafthelp
#504 [16:14] <Remmy> https://paste.ubuntu.com/p/8k6xVZDwXX/
#505 [16:14] <Remmy> reinstalled avast
#506 [16:14] <Remmy> thats the error
#507 [16:14] <Nikk> Yes!
#508 [16:14] <Odysseius> ??> Remmy win/dxdiag
#509 [16:14] <Absol> Remmy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#510 [16:14] <Nikk> thank you very much Odysseius
#511 [16:14] <Odysseius> Nikk, Always a pleasure to help
#512 [16:15] <Nikk> See yah Later ( mabe :p )
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#514 [16:16] <Remmy> https://paste.ubuntu.com/p/qkfd29YsYx/
#515 [16:17] <Odysseius> Remmy, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/136721
#516 [16:18] <Remmy> oh shoot i thought i had that set to automatically update.. currently installing
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#520 [16:22] <thelounge19> Minecraft Java edition won't let me sign in, I use the right email and password but I can't sign in, It's been over a week since it stopped working, I've changed my password multiple times but it's not working
#521 [16:23] <Remmy> https://paste.ubuntu.com/p/G7bHMjBZQG/
#522 [16:23] <Odysseius> thelounge19, What is your Minecraft Username?
#523 [16:23] <Remmy> still no
#524 [16:23] <thelounge19> SALTY_MUFFINZ
#525 [16:23] <Remmy> lol that name XD
#526 [16:24] <Odysseius> Remmy, Does it also happen without the resource pack?
#527 [16:24] <Odysseius> ??> thelounge19 login/throttle
#528 [16:24] <Absol> thelounge19: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#529 [16:24] <Absol> thelounge19: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#530 [16:24] <Odysseius> thelounge19, So basically, wait one hour from now, then reset, then try to log in.
#531 [16:24] <Remmy> yes it still does it without resource pack
#532 [16:25] <thelounge19> kk i will try that
#533 [16:25] <Remmy> https://paste.ubuntu.com/p/3vZczPztv3/
#534 [16:25] <thelounge19> thx for the help!
#535 [16:26] <Remmy> i did fix this last night but it required me to uninstall and reinstall minecraft and I aint about to do that everytime I want to play
#536 [16:26] <Odysseius> ??> Remmy win/java/reinst
#537 [16:26] <Absol> Remmy: You need to reinstall Java.
#538 [16:26] <Absol> Remmy: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#539 [16:26] <Odysseius> Remmy, Make sure you install the 64-bit version.
#540 [16:27] <Odysseius> Remmy, After you reinstalled java, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#541 [16:29] * yuval [webchat@bzq-84-109-126-161.cablep.bezeqint.net] has joined #minecrafthelp
#542 [16:29] <yuval> Hello
#543 [16:29] <yuval> is canyone here to help me
#544 [16:29] <yuval> anyone*
#545 [16:29] <Odysseius> yuval, What do you need help with?
#546 [16:29] * Remmy [webchat@valley-228-251.csicable.net] has quit. (Quit: webchat.esper.net)
#547 [16:29] <yuval> i cant join servers
#548 [16:29] <Odysseius> yuval, What does it say when you try?
#549 [16:30] <yuval> Java.lang.NullPointerException: group
#550 [16:30] <Odysseius> ??> yuval tools/hjt
#551 [16:30] <Absol> yuval: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#552 [16:30] <Absol> yuval: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#553 [16:30] <yuval> alright ill try
#554 [16:32] * Remmy [webchat@82.sub-174-217-22.myvzw.com] has joined #minecrafthelp
#555 [16:32] <yuval> hey
#556 [16:32] <Remmy> works now
#557 [16:32] <yuval> i finisht
#558 [16:32] <yuval> https://paste.ubuntu.com/p/VZvSk6pv5R/
#559 [16:32] <yuval> thats the link Absol
#560 [16:32] <Remmy> thanks very much.. sorry for the puzzle i made you solve XD
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#562 [16:33] <Odysseius> yuval, Remove Hamachi and RelevantKnowledge, and reinstall Avast.
#563 [16:33] <Odysseius> yuval, Also, run the following programs:
#564 [16:33] <Odysseius> ??> yuval av/adwcleaner
#565 [16:33] <yuval> ok
#566 [16:33] <Absol> yuval: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#567 [16:33] <Absol> yuval: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#568 [16:33] <Odysseius> ??> yuval av/malwarebytes
#569 [16:33] <Absol> yuval: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#570 [16:33] <Absol> yuval: Download it here: https://www.malwarebytes.org/
#571 [16:33] <Absol> yuval: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#572 [16:35] <yuval> do i have to reinstall avast?
#573 [16:35] <Odysseius> yuval, Yes.
#574 [16:35] <yuval> alright
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#576 [16:37] * SnipahX [webchat@66-189-216-38.dhcp.yakm.wa.charter.com] has joined #minecrafthelp
#577 [16:40] <SnipahX> So i think my account got hacked. My account name was changed yesterday without my knowing until today but I was able to change my password just fine. So I guess wanted to know if it was possible if i could change my nickname back and if I was actually hacked or not.
#578 [16:40] * Lord_Fito [webchat@190.145.240.231] has joined #minecrafthelp
#579 [16:41] <Lord_Fito> Hello, someone here can help me? i preffer if they can speak spanish
#580 [16:42] <Odysseius> SnipahX, For the username change, there is nothing you can do, you will have to wait the 30 days.
#581 [16:43] <Odysseius> SnipahX, To make sure it won't happen again, choose a secure password, and also change the password for your email address.
#582 [16:44] <Odysseius> Lord_Fito, We only offer support in English.
#583 [16:44] <Lord_Fito> Ok, thanks so, i'll do my best
#584 [16:45] <Lord_Fito> I've been having some problems logging my account, and that's why because i don't remember my Gmail, so i can´t log in, how can i get some help?
#585 [16:45] <Odysseius> Lord_Fito, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#586 [16:45] <Odysseius> ??> Lord_Fito account/trans-id
#587 [16:45] <Absol> Lord_Fito: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#588 [16:45] <Odysseius> ??> Lord_Fito account/send-email
#589 [16:45] <Absol> Lord_Fito: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#590 [16:45] <Absol> Lord_Fito: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#591 [17:03] <Lord_Fito> Excuse me, there's no other option to know my E-mail? I paid my minecraft account with an uncle's credit card, i can give you all the information about my account to proove that's mine, please, help me
#592 [17:06] <Odysseius> Lord_Fito, Contact Mojang please, they will be able to tell you what the next steps are
#593 [17:06] <Lord_Fito> How can i contact them?
#594 [17:06] <Odysseius> Lord_Fito, Absol gave you the information.
#595 [17:07] <Lord_Fito> Ok, thanks for all your help :)
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#597 [17:21] <HelpMePlease> My Minecraft just says not responding, it used to say not responding for a couple seconds and it would show the loading screen, but now it stays on not responding
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#603 [17:57] <thelounge76> hi so it didnt work
#604 [17:58] <thelounge76> what should i do??
#605 [17:58] <Odysseius> thelounge76, What didn't work?
#606 [17:59] <thelounge76> my acout log in
#607 [17:59] <Odysseius> thelounge76, Ah.
#608 [17:59] <Odysseius> thelounge76, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#609 [17:59] <Odysseius> ??> thelounge76 account/trans-id
#610 [17:59] <Absol> thelounge76: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#611 [17:59] <Odysseius> ??> thelounge76 account/send-email
#612 [17:59] <Absol> thelounge76: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#613 [17:59] <Absol> thelounge76: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#647 [18:53] <Squiggle> I need assistanse
#648 [18:54] <Squiggle> assistance*
#649 [18:54] * Cisien [~Cisien@u18549070.onlinehome-server.com] has joined #minecrafthelp
#650 [18:54] <mattym> Squiggle, Explain what you need help with.
#651 [18:55] <Squiggle> my minecraft 1.13 has recently started crashing when i try to launch with no explanation i have triied reinstalling rebooting my pc and everything i have seen on forums.
#652 [18:55] <Squiggle> and nothing seems to work
#653 [18:56] <Squiggle> i just get to stare at the MOJANG logo
#654 [18:56] <Squiggle> and not responding
#655 [18:57] <mattym> Squiggle, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#656 [18:58] <Squiggle> I have tried that too.
#657 [18:58] <Squiggle> unfortunately it still does not do anything :/
#658 [18:59] <Squiggle> i was able to log in a moment ago before i came here but crashed and was not able to gett back on
#659 [19:00] <Squiggle> i crashed after pushing enter to say something in chat on a minecraft realm
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#663 [19:43] * SuperCRaft9999 [webchat@77.109.112.121.adsl.dyn.edpnet.net] has joined #minecrafthelp
#664 [19:51] <SuperCRaft9999> Hello, when I start my game Pastebin link: https://pastebin.com/tKaLSXBc
#665 [19:51] <mattym> ??> SuperCRaft9999 win/dxdiag
#666 [19:51] <Absol> SuperCRaft9999: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#669 [21:47] * Countess [webchat@71-94-26-242.dhcp.reno.nv.charter.com] has joined #minecrafthelp
#670 [21:48] <Countess> Hi, I've been getting an error code with the number 65542 for minecraft. Basically my sister can't play minecraft because of the game failing to initialize.
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#673 [22:00] <Countess> #minecrafthelp Hi, my sister is unable to play minecraft because her game will not initialize. It will give the error code 65542 the strange thing is that this started happening after a windows update. She's been able to play before. So far nothing on the web has helped and she is getting frustrated.
#674 [22:16] <mattym> ??> Countess win/dxdiag
#675 [22:16] <Absol> Countess: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#676 [22:16] <mattym> Countess, The instructions linked above need to be done on the computer with the problem
#677 [22:16] * thelounge31 [webchat@ip-78-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#678 [22:17] <thelounge31> hey when i try to login it says'could not connect to server'. how do i fix this
#679 [22:17] <Countess> #minecrafthelp Ok, thanks guys. I'll give it a try on the computer with the problem.
#680 [22:18] <mattym> ??> thelounge31 tools/hjt
#681 [22:18] <Absol> thelounge31: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#682 [22:18] <Absol> thelounge31: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#683 [22:21] * thelounge31 [webchat@ip-78-60-52-196.melbourne.au.asianpacifictelephone.com] has quit. (Quit: webchat.esper.net)
#684 [22:22] * thelounge26 [webchat@ip-78-60-52-196.melbourne.au.asianpacifictelephone.com] has joined #minecrafthelp
#685 [22:23] <thelounge26> hello when i put in my login it comes up with a message "could not connect to server" how is this fixed?
#686 [22:24] <mattym> ??> thelounge31 tools/hjt
#687 [22:24] <Absol> thelounge31: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#688 [22:24] <Absol> thelounge31: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#690 [22:30] <Countess> #minecrafthelp Here is the link to the ubuntu report that my sister posted. Again, this problem arose after her computer went through a windows update. https://paste.ubuntu.com/p/wF29KmSTNx/
#691 [22:34] <mattym> Countess, Yeah, seen a lot of issues with that specific hardware lately. Download and Install the .exe file from this page https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=126789
#692 [22:34] <mattym> Countess, That should update and fix the messed up driver.
#693 [22:44] <Countess> #minecrafthelp Thank you +mattym! That fixed the issue.
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