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#3 [00:03] * Lool [webchat@c-69-249-70-38.hsd1.pa.comcast.net] has joined #minecrafthelp
#4 [00:04] <Lool> Me and my friends cant connect to our realm, every time we attempt to join minecraft crashes
#5 [00:04] <Lool> Join, minecraft *
#6 [00:09] * _Quivers_ [webchat@cpe-1-120-107-93.4cbp-r-037.cha.qld.bigpond.net.au] has joined #minecrafthelp
#7 [00:09] <_Quivers_> help
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#10 [00:32] <chad6> i nedd help to change my name
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#13 [01:02] <alex5> I receive the following error when the launcher attempts to download the game:
#14 [01:03] <alex5> https://pastebin.com/fpxJnDdY. Have any of you seen this bug before?
#15 [01:03] <alex5> Worthwhile to note: my C:\Users folder is mounted to a separate hard drive
#16 [01:10] <Andrio> alex5, can you create or open the .minecraft directory manually?
#17 [01:13] * Lool [webchat@c-69-249-70-38.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#18 [01:20] <alex5> Yes. I was able to solve the issue after hunting through the open bug forums. The issue is that the default minecraft launcher is somehow configured not to access junction points. I added the --workdir argument and pointed to the physical disk location rather than the mount point.
#19 [01:22] <Andrio> mm
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#21 [02:31] * Magichero_HD [webchat@ip1f125b80.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#22 [02:33] <Magichero_HD> When I want to instell the minecraft version Iget the error:The game crashed whilst initializing game...
#23 [02:35] <Magichero_HD> this is my Ubunto Pastebin link: https://paste.ubuntu.com/p/F4VBccX6ZN/
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#30 [03:22] <humoon> i cant download the new update 1.13
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#33 [03:38] * KuMa [webchat@118.101.38.94] has joined #minecrafthelp
#34 [03:38] <KuMa> hello?
#35 [03:38] <KuMa> I need some help
#36 [03:39] <KuMa> when I download minecraft that
#37 [03:39] <KuMa> Unable to save download. fire_crackle5.ogg
#38 [03:39] <KuMa> what do I do
#39 [03:41] <Anna> remove bytefence
#40 [03:44] <KuMa> how
#41 [03:44] <KuMa> Anna
#42 [03:45] <Anna> bytefence commonly causes that issue, if you have it that's likely the cause
#43 [03:45] <Anna> ?? av/bytefence
#44 [03:45] <Absol> av/bytefence: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
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#48 [04:26] * Peterthebrewer [webchat@104.237.80.136] has joined #minecrafthelp
#49 [04:28] <Peterthebrewer> Got this message:The system cannot find the path specified Filename on disk: javaw.exe
#50 [04:30] <Peterthebrewer> Um nay thoughts on how to fix it?
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#52 [04:50] * colegatron [~colegatro@47.63.35.191] has joined #minecrafthelp
#53 [04:53] <colegatron> hello. where can I find information about setup a local minecraft server able to authenticate users? I want my kids do not impersonate each other and also deny access to my neighbourgs (sharing my wifi).
#54 [04:53] <colegatron> I am just a sysadmin, but new to minecraft and so.
#55 [04:56] <colegatron> alo?
#56 [05:02] <Andrio> ??> colegatron MP/server-setup
#57 [05:02] <Absol> colegatron: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#58 [05:04] <colegatron> absol thanks to answer; I am trying to understand about how authentication works. seems there is the official 'launcher' which authenticates agains Mojang, but there are also another launchers. I can't find anything about how to setup authentication in your own local server
#59 [05:05] <colegatron> my idea is to let my kids and their classmates play together. and once I understand better all the environment start teaching them about programming, but I do not know anyone here who can teach me first :-)
#60 [05:05] <colegatron> here=spain
#61 [05:09] <colegatron> Absol, document you refer only talks, as far as I understand, only about setting the server as offline and adding users to the whitelist, but that does not adds any authentication
#62 [05:11] <colegatron> is it possible?
#63 [05:11] <colegatron> (to add authentication)?
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#69 [05:26] <Caberbar> I have a question, if you buy Minecraft on a PC and then want to use it on another PC, do I have to pay again?
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#72 [05:34] * klonus123 [webchat@ip136-24-176-143.adsl2.static.versatel.nl] has joined #minecrafthelp
#73 [05:35] <klonus123> Hi all, i have some trouble with playing minecraft on single and multyplayer maps
#74 [05:35] <klonus123> when i try to conect the game it's stock and will not go fader
#75 [05:36] <klonus123> sometimes i van go in the game but when i do it litterly freez
#76 [05:36] <klonus123> sometimes i van go in the game but when i do it litterly freez
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#84 [07:14] <bgalm> Hello. My wife and I play on a Minecraft Realm. Last night we were playing our world, and we got kicked off (our server crashed maybe?), and we couldn't reconnect all night. So we left it, and now trying again this morning - we can connect to the realm, but it looks like a completely new world!! I spawned in some random area, and I don't have any o
#85 [07:14] <bgalm> f my stuff with me, and on the F3 screen it says "Day 0". We had a lot of stuff in our world and spent a lot of time in that game, so we would really appreciate some help! Thanks
#86 [07:15] <Greymagic27> Realms has been having issues lately. The only way you could get all your stuff back is by going in creative and spawning it in
#87 [07:16] <bgalm> So we lost all of our stuff, all of map, everything we created etc??
#88 [07:16] <Greymagic27> Yep...
#89 [07:16] <bgalm> Seriously!?
#90 [07:16] <bgalm> We pay for this realm.....
#91 [07:16] <bgalm> Is there no backup or anything?
#92 [07:16] <Greymagic27> Realms do create backups, You can see when the last one was and then restore it
#93 [07:18] <bgalm> This is via logging into the website correct? My wife actually is the owner of the realm so I'll have to ask her to login
#94 [07:18] <Greymagic27> It should be on the minecraft realm page on minecraft
#95 [07:19] <Greymagic27> I think the backups button is there
#96 [07:19] <bgalm> Okay I will try that, thanks
#97 [07:19] <Greymagic27> No problem
#98 [07:19] <bgalm> I hope that's not too far back...
#99 [07:19] <bgalm> But better than losing everything
#100 [07:19] <Greymagic27> True
#101 [07:21] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#102 [07:21] <DaMelon> Hello
#103 [07:21] <Greymagic27> Hello!
#104 [07:22] <DaMelon> I need helpppp
#105 [07:22] <Greymagic27> What is the problem?
#106 [07:23] <DaMelon> When I try to load up Minecraft it always gets stuck on the Mojang screen
#107 [07:23] <Greymagic27> Does it produce any crash logs?
#108 [07:23] <DaMelon> nope
#109 [07:23] <Greymagic27> Are you running any mods?
#110 [07:24] <DaMelon> just freezes and then I have to restart my laptop
#111 [07:24] <DaMelon> nope no mods
#112 [07:24] <DaMelon> But i have mods downloaded but not running no
#113 [07:24] <Greymagic27> ??> @DaMelon tools/hjt
#114 [07:24] <Absol> @DaMelon: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#115 [07:24] <Absol> @DaMelon: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#116 [07:24] <DaMelon> k
#117 [07:26] <DaMelon> https://paste.ubuntu.com/p/V2xXwc5thR/
#118 [07:26] <Greymagic27> ??> @DaMelon av/adwcleaner
#119 [07:26] <Absol> @DaMelon: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#120 [07:27] <Absol> @DaMelon: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#121 [07:27] <DaMelon> k
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#125 [07:41] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#126 [07:43] <DaMelon> Hello I'm back
#127 [07:43] <Greymagic27> Try loading up your minecraft now
#128 [07:44] <DaMelon> ok
#129 [07:47] <DaMelon> It crashed
#130 [07:47] <Greymagic27> Crash log?
#131 [07:47] <DaMelon> yeah
#132 [07:48] <DaMelon> It said "The game crashed whilst initializing game"
#133 [07:48] <Greymagic27> Does it give you a crash log?
#134 [07:49] <DaMelon> i opened the crash report?
#135 [07:49] <Greymagic27> ??> @DaMelon paste
#136 [07:49] <Absol> @DaMelon: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#137 [07:50] * maro [~maro@2a02:8070:27b7:8b00:e948:bda7:2da5:da6e] has quit. (Quit: Kein Bock mehr)
#138 [07:51] <DaMelon> https://paste.ubuntu.com/p/f6qkQKCFhK/
#139 [07:53] <Greymagic27> What version are you using?
#140 [07:53] <DaMelon> 1.13
#141 [07:54] <DaMelon> Because me and my friend has this private server that's vanilla 1.13
#142 [07:54] <Greymagic27> Can you try launching up on another version?
#143 [07:54] <DaMelon> ok
#144 [07:54] <GreyVulpine> Reinstall minecraft. It's a nullpointer error.
#145 [07:55] <DaMelon> wut?
#146 [07:55] <GreyVulpine> ??> DaMelon win/reinst
#147 [07:55] <Absol> DaMelon: You may need to reinstall the locally installed files that Minecraft puts into place.
#148 [07:55] <Absol> DaMelon: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#149 [07:58] <DaMelon> 1.12.2 worked
#150 [07:58] <DaMelon> wait
#151 [07:58] <DaMelon> i'll do the delete thing
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#154 [08:12] * Webchat_29889 [webchat@ool-4356e24b.dyn.optonline.net] has joined #minecrafthelp
#155 [08:13] <Webchat_29889> I can't login to my account. I'm using the user id & password that I've always used on this computer but, I get a message that I'm using an incorrect user id or password. Any suggestions?
#156 [08:25] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#157 [08:26] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#158 [08:33] <Greymagic27> ??> @Webchat_29889 ask/accounts
#159 [08:33] <Absol> @Webchat_29889: Account or payment issues cannot be resolved by the helpers in this channel, you may contact Mojang directly to resolve this issue by following the instructions at: https://is.gd/mc_acct
#160 [08:33] <Greymagic27> (Incase no one had awnsered you)
#161 [08:34] <Webchat_29889> Thanks.
#162 [08:53] * bboy66 [webchat@h-147-63.A259.priv.bahnhof.se] has joined #minecrafthelp
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#164 [08:54] <bboy66> hi you know the eula? can i like sell packs on my minecraft server? or is it against eula?
#165 [08:55] <Andrio> bboy66, packs of what?
#166 [08:55] <bboy66> maybe diamonds and stuff
#167 [08:56] <Greymagic27> @bboy66, https://account.mojang.com/documents/minecraft_eula
#168 [08:57] <bboy66> is it against eula?
#169 [08:57] <Greymagic27> I am not going to read the euala for you
#170 [08:57] <Greymagic27> I am simply providing it for you to read
#171 [08:58] <Greymagic27> *eula
#172 [08:59] <bboy66> "try to make money on something that we have created" so i can´t sell packs on my server?
#173 [08:59] <Greymagic27> You can sell stuff for other virtual stuff
#174 [08:59] <Greymagic27> Like selling diamonds for iron
#175 [08:59] <bboy66> okey but not if they pay real money?
#176 [08:59] <Greymagic27> No
#177 [09:00] <Greymagic27> If they payed real money it would be a breach of eula
#178 [09:00] <bboy66> okey
#179 [09:00] <bboy66> txs
#180 [09:00] <bboy66> have a good day
#181 [09:00] <Greymagic27> You too
#182 [09:05] * Webchat_67392 [webchat@h-147-63.A259.priv.bahnhof.se] has joined #minecrafthelp
#183 [09:06] <Webchat_67392> Why does the famous server can sell packs and that without break the eula?
#184 [09:06] <Greymagic27> You can sell VIP and stuff to give people perks
#185 [09:06] <Greymagic27> But selling in game items for real money is bad
#186 [09:07] <Webchat_67392> oh! so if i sell Vip and they get like an perks then it´s ok?
#187 [09:07] <Greymagic27> Yea
#188 [09:08] <Webchat_67392> i have a school rp and if i sell Teacher rank is that okey? for real money we say 10 dollars?
#189 [09:08] <Greymagic27> It should be ok
#190 [09:08] <Webchat_67392> ok txs
#191 [09:08] * Webchat_67392 [webchat@h-147-63.A259.priv.bahnhof.se] has quit. (Client Quit)
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#193 [09:20] * Alaa [webchat@41.101.213.49] has joined #minecrafthelp
#194 [09:20] <Alaa> hello i have problem to access my account, i cant recive the message of forgeting password
#195 [09:22] <Alaa> hello ? please help
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#197 [09:29] * _FoxClaw_ [webchat@cpe-108-183-173-71.maine.res.rr.com] has joined #minecrafthelp
#198 [09:30] <_FoxClaw_> When i join my one of the worlds on my realm it instanly crashes can anyone help me with this
#199 [09:30] <Greymagic27> https://bugs.mojang.com/browse/REALMS-1116
#200 [09:31] <Greymagic27> ??> @Alaa account/forgot-login
#201 [09:31] <Absol> @Alaa: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#202 [09:31] <Absol> @Alaa: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#203 [09:31] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#204 [09:32] <Alaa> then some friends tell me that my account is mojang band
#205 [09:32] <Alaa> what is mojang band ?
#206 [09:33] <_FoxClaw_> it doesn't crash when i click the realms button it only crashes when i join the realm, only 3 out of 4 of my friends experience this problem when joining\
#207 [09:35] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#209 [09:39] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#210 [09:40] <Alaa> so
#211 [09:40] <Alaa> i have this problem
#212 [09:41] <Alaa> there is no minecraft account on my gmail but the account is steall exist and i didnt change the email adress
#213 [09:41] <Alaa> https://fr.namemc.com/profile/Riezo2k13mcplyer.1
#214 [09:43] <Alaa> http://prntscr.com/kkfo4q
#215 [09:44] <Alaa> now if i cant recive the message of forgeting password so there is no mc account in my gmail and i didnt change the email
#216 [09:44] <Andrio> Alaa, did you check your spam folder?
#217 [09:45] <Alaa> yes
#218 [09:45] <Alaa> i did
#219 [09:45] <Alaa> no thing
#220 [09:45] <Alaa> http://prntscr.com/kkfoud
#221 [09:46] <Alaa> in this account i have premuims and best records please help
#222 [09:48] * Alex_sta [webchat@84-238-140-188.btc-net.bg] has joined #minecrafthelp
#223 [09:48] <Alex_sta> Hello?
#224 [09:49] <Alex_sta> My Minecraft keeps crashing when I launch it, but it only happens when I'm 1.12.2 or lower. 1.13 works fine. There is no crash report (I am on an Ubuntu 18.04)
#225 [09:54] * oddseanthecool [webchat@c-66-177-157-166.hsd1.fl.comcast.net] has joined #minecrafthelp
#226 [09:55] <oddseanthecool> hello?
#227 [09:55] <oddseanthecool> everytime i load up minecraft 1.8 or 1.13 or 1.12.2 and join a server it crashes
#228 [09:57] <Alex_sta> Not a helper, but what OS do you use?
#229 [10:00] <mattym> Alex_sta, Make sure you create and use a different game directory for older versions. Make sure you never run 1.13 in that directory.
#230 [10:01] <mattym> ??> oddseanthecool launcher/log
#231 [10:01] <Absol> oddseanthecool: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#232 [10:01] <oddseanthecool> hello
#233 [10:01] <oddseanthecool> i use windows
#234 [10:02] <Alaa> and my problem ?
#235 [10:02] <Alex_sta> @Absol Sorry, answer is not clear.
#236 [10:03] <oddseanthecool> my awnser?
#237 [10:03] <mattym> Alaa, You were already told to contact Mojang.
#238 [10:03] <mattym> Alex_sta, Read what I wrote.
#239 [10:04] <Alex_sta> I don't understand what a game directory is
#240 [10:04] <mattym> oddseanthecool, do the instructions that were linked.
#241 [10:04] * Alaa [webchat@41.101.213.49] has quit. (Quit: webchat.esper.net)
#242 [10:04] <oddseanthecool> yes i need the full url
#243 [10:05] <mattym> Alex_sta, If you dont understand that, then you shouldn't be messing around with older versions.
#244 [10:06] <oddseanthecool> i need to know the full url at step 111
#245 [10:06] <oddseanthecool> 11
#246 [10:07] <oddseanthecool> i mean 12
#247 [10:07] <Alex_sta> I mean older versions as in 1.12, I want to play on a server that is 1.8-1.12
#248 [10:08] <mattym> oddseanthecool, If you think you need that, you havent actually read the instructions.
#249 [10:09] <oddseanthecool> look, ive been trying to fix this in the past 4 hours.
#250 [10:09] <oddseanthecool> i am trying my best
#251 [10:10] <mattym> Alex_sta, And if you have no idea what a game directory means, then you have not been setting it up right. If you can't deduce what it means, then you should absolutely not be using Linux.
#252 [10:11] <Alex_sta> I am using Linux because that is the laptop that is given to me, I would change back but I have no idea how.
#253 [10:11] <mattym> oddseanthecool, The url in the instructions is blacked out for a reason. Read the instructions and you will understand why.
#254 [10:11] <oddseanthecool> https://paste.ubuntu.com/p/fqfYRb6Pgf/
#255 [10:11] <oddseanthecool> there
#256 [10:13] <Alex_sta> oodseanthecool It says there is not enough memory, that may be your problem
#257 [10:16] * oddseanthecool [webchat@c-66-177-157-166.hsd1.fl.comcast.net] has joined #minecrafthelp
#258 [10:16] <oddseanthecool> hello?
#259 [10:16] <oddseanthecool> google chrome broke
#260 [10:16] <oddseanthecool> im back now
#261 [10:17] <Alex_sta> Its says there isn't enough memory
#262 [10:17] <Alex_sta> line 22
#263 [10:17] <oddseanthecool> how do i fix that?
#264 [10:18] <Alex_sta> I guess get more RAM?
#265 [10:19] <oddseanthecool> soo... delete stuff off my pc?
#266 [10:19] <Alex_sta> Search the internet, Im not really sure
#267 [10:20] <Andrio> Alex_sta, do you have any version of Windows?
#268 [10:20] <Alex_sta> Yes, my desktop is a Windows 7
#269 [10:20] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#270 [10:21] <mattym> oddseanthecool, get a paste link to the following file on your PC, C:\Users\seans\AppData\Roaming\.minecraft\replay_pid14816.log
#271 [10:21] <Andrio> oddseanthecool, deleting stuff would free up space on your storage device, not RAM. Unless you use a RAM disk, in which case you probably shouldn't be.
#272 [10:21] <oddseanthecool> yes. i actually deleted some versions to see if that helped. but it did not. right now 1.8 and 1.13 downloaded
#273 [10:22] <oddseanthecool> andrio where do i put that link?
#274 [10:22] <Andrio> oddseanthecool, post the contents to Ubuntu Pastebin as you did before
#275 [10:23] <oddseanthecool> soo just paste that onto to Ubuntu?
#276 [10:24] <mattym> oddseanthecool, Do the same thing you did for the launcher log, but with the stuff in that file I mentioned.
#277 [10:24] <oddseanthecool> does it matter witch version to launch?
#278 [10:24] <mattym> oddseanthecool, Use 1.13 if you can
#279 [10:25] <oddseanthecool> Ok!
#280 [10:25] * Official [webchat@197.227.107.101] has joined #minecrafthelp
#281 [10:25] <mattym> oddseanthecool, But it wont matter, that file is already made so just use that file.
#282 [10:25] <Official> https://paste.ubuntu.com/p/c6V7chjNc9/
#283 [10:25] <Official> i got probs
#284 [10:25] <oddseanthecool> https://paste.ubuntu.com/p/2xRbznGzff/
#285 [10:25] <Official> help pls
#286 [10:25] <oddseanthecool> like that?
#287 [10:26] <Official> https://paste.ubuntu.com/p/c6V7chjNc9/
#288 [10:26] <mattym> Official, That computer does not meet the minimum requirements for the game.
#289 [10:26] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#290 [10:26] <Official> How can i make it?
#291 [10:26] <mattym> oddseanthecool, Right, but instead of the launcher log, we need the contents of this file from your PC on the paste C:\Users\seans\AppData\Roaming\.minecraft\hs_err_pid11352.log
#292 [10:26] <mattym> Official, Get a new computer.
#293 [10:26] <Official> Ok
#294 [10:27] <Official> It's my friend's old computer
#295 [10:27] <Official> I have my own with Graphics Card etc
#296 [10:27] <oddseanthecool> where do i paste it
#297 [10:28] <mattym> oddseanthecool, Just make the new link and give it in the chat
#298 [10:29] <Alex_sta> Also I think this might be useful, my launcher crashes right after I attempt to start it
#299 [10:30] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#300 [10:31] <oddseanthecool> idk if its right but like this? https://paste.ubuntu.com/p/pNBGym8mYC/
#301 [10:31] <mattym> oddseanthecool, We need you to open that file on the computer and copy what it has to the paste site, not copy the location of it.
#302 [10:32] <oddseanthecool> ok
#303 [10:33] <oddseanthecool> Beware! its alot https://paste.ubuntu.com/p/ZQ2Q29wd9K/
#304 [10:36] <Andrio> oddseanthecool, do you know how much RAM your PC has?
#305 [10:36] <Alex_sta> Just a guess, maybe you don't have enough RAM allocated to your minecraft, but in general have enough
#306 [10:36] <oddseanthecool> no. Im sorry
#307 [10:36] <Alex_sta> I think it might have a low priority
#308 [10:36] <mattym> Alex_sta, Please don't interrupt.
#309 [10:37] <mattym> oddseanthecool, Did you install another version of Java?
#310 [10:37] <Andrio> actually, it says 8 GB in the report
#311 [10:37] <oddseanthecool> no....
#312 [10:38] <Alex_sta> Sorry, just trying to help
#313 [10:39] <mattym> oddseanthecool, Do you have Razer Synapse or Cortex installed?
#314 [10:39] <oddseanthecool> no just nivada
#315 [10:40] <mattym> oddseanthecool, Is it a laptop or desktop?
#316 [10:40] <oddseanthecool> i also dont know what that means
#317 [10:40] <oddseanthecool> its a laptop
#318 [10:40] <mattym> oddseanthecool, Do you have Geforce Experience installed?
#319 [10:40] <oddseanthecool> Yes! Yes!
#320 [10:41] <mattym> oddseanthecool, Open that up, and go to the settings page by clicking the gear shaped icon.
#321 [10:41] <Andrio> Alex_sta, as far as I can tell they have 8 GB of RAM, of which around 2 GB was free and 1 GB was to be allocated to Minecraft.
#322 [10:42] <mattym> oddseanthecool, Let me know once you are there in the settings.
#323 [10:42] <oddseanthecool> its loading up
#324 [10:44] * Webchat_78121 [webchat@r167-56-241-250.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#325 [10:44] <oddseanthecool> im at settings?
#326 [10:45] <mattym> Ok, make sure you are on the tab marked General then look for the Ingame overlay setting and turn it off
#327 [10:45] <mattym> After that go into the Games tab
#328 [10:46] <mattym> oddseanthecool, In that tab, make sure Whisper mode and Battery Boost are both off
#329 [10:46] <Alex_sta> Can I create a server to talk with a helper privately?
#330 [10:46] <oddseanthecool> in game overlay and bbattery boost and wisper mode says its not ready
#331 [10:46] <Greymagic27> @Alex_sta, Just state your problem and we can help you in here
#332 [10:46] <mattym> Alex_sta, You have already been told what you need to do. If you cannot figure it out, then just play 1.13
#333 [10:47] * Webchat_78121 [webchat@r167-56-241-250.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#334 [10:47] <Alex_sta> But I want to play on a server that is 1.12 - 1.8
#335 [10:47] <mattym> oddseanthecool, Ok thats as good as off then.
#336 [10:47] <mattym> ??> oddseanthecool tools/hjt
#337 [10:47] <Absol> oddseanthecool: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#338 [10:47] <Absol> oddseanthecool: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#339 [10:48] <oddseanthecool> ok i trust you
#340 [10:48] <mattym> Alex_sta, We do not support older version, we do not support Linux users who do not have a basic understanding of Linux. You have already been given more help than usual.
#341 [10:48] <mattym> Alex_sta, Take what I have told you, and look further into it, that is all we can do for you.
#342 [10:48] <Alex_sta> So then where do I go?
#343 [10:48] <mattym> Alex_sta, Start with google.
#344 [10:49] <oddseanthecool> https://gyazo.com/c6ed0e4cd272b159555647fc456121b2 its not working
#345 [10:49] <Alex_sta> I already have checked, nothing on google matches my problem
#346 [10:49] <mattym> oddseanthecool, Run it as admin, right click the file you downloaded and select run as Administrator
#347 [10:50] <mattym> Alex_sta, Google what I told you to do.
#348 [10:51] <oddseanthecool> it wont let me run it
#349 [10:51] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#350 [10:51] <mattym> oddseanthecool, Ok lets try a different one
#351 [10:51] <mattym> ??> oddseanthecool tools/otl
#352 [10:51] <Absol> oddseanthecool: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#353 [10:51] <Absol> oddseanthecool: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#354 [10:51] <DivE17> Hello
#355 [10:52] <DivE17> My Minecraft Game crashes at any times
#356 [10:52] <DivE17> How should i solve this problem
#357 [10:52] <Greymagic27> Please can you give us the crash log
#358 [10:52] <Greymagic27> ??> @DivE17 paste
#359 [10:52] <Absol> @DivE17: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#360 [10:53] <DivE17> When the Game crashes one more i open the crash log an copy the link to the chat
#361 [10:53] <Greymagic27> Yes, Do that
#362 [10:53] <Alex_sta> Ironic how paste.ubuntu is used with no support to linux lol
#363 [10:53] <DivE17> Okay, but is anyone there who speak germa
#364 [10:53] <DivE17> because i´m come from germany
#365 [10:54] <Greymagic27> @DivE17, This is an english support channel only
#366 [10:54] <mattym> Alex_sta, Its a pastebin like any other, and with no ads or other crap to clutter it up.
#367 [10:54] <DivE17> How i find the german Support Channel
#368 [10:54] <Alex_sta> ok
#369 [10:54] <mattym> DivE17, There isnt one.
#370 [10:54] <Greymagic27> @DivE17, I don't think we have one, But can you not speak english?
#371 [10:55] <DivE17> I can speak Englisch but to solve the problem that can be an issue for me to understand it
#372 [10:55] <oddseanthecool> im running the scan now
#373 [10:56] <Greymagic27> I will try to make it clear for you @DivE17. Can you get the crash log for me?
#374 [10:56] <mattym> oddseanthecool, Ok, once the notepad with the report opens, copy its info the paste site and get us the new link.
#375 [10:56] <DivE17> How could i find the crash log
#376 [10:56] <oddseanthecool> OK!
#377 [10:56] * Alex_sta9 [webchat@84-238-140-188.btc-net.bg] has joined #minecrafthelp
#378 [10:56] <Greymagic27> ??> @DivE17 win/.minecraft
#379 [10:56] <Absol> @DivE17: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#380 [10:56] * Alex_sta9 [webchat@84-238-140-188.btc-net.bg] has quit. (Client Quit)
#381 [10:56] <Greymagic27> In there you will find a folder called crash-reports
#382 [10:58] <DivE17> When the game crashes pop up an message who i can show me the crash report
#383 [10:58] <DivE17> but i dont want to find the folder crash-reports
#384 [10:58] <mattym> ??> DivE17 launcher/log-txt
#385 [10:58] <Absol> DivE17: We need to see your full launcher log, which is created in the game directory.
#386 [10:58] <Absol> DivE17: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#387 [10:58] <mattym> DivE17, If you are already in .minecraft just look for the launcher_log there
#388 [10:59] <DivE17> the game will crash yet and the pop up will came
#389 [10:59] <DivE17> i have copied the Crash Log
#390 [10:59] <Greymagic27> Please put it on https://paste.ubuntu.com
#391 [10:59] <DivE17> paste the link into the chat?
#392 [11:00] <mattym> Yes
#393 [11:00] <DivE17> https://paste.ubuntu.com/p/RRRk6K2CmJ/
#394 [11:00] <mattym> ??> DivE17 win/dxdiag
#395 [11:00] <Absol> DivE17: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#396 [11:01] <DivE17> i have formate the computer
#397 [11:01] <DivE17> but the problem still occurs
#398 [11:01] <oddseanthecool> still scanning...
#399 [11:01] <mattym> DivE17, Check the new instructions from Absols link
#400 [11:02] <mattym> oddseanthecool, Yeah that program can take a while
#401 [11:06] <DivE17> There is an new link
#402 [11:06] <DivE17> https://paste.ubuntu.com/p/QjK3JJBW2C/
#403 [11:07] <oddseanthecool> ITS DONE
#404 [11:08] <oddseanthecool> https://paste.ubuntu.com/p/hb2kj5hRgY/
#405 [11:09] <mattym> Ok one moment
#406 [11:11] <mattym> DivE17, Download and install the file from this page https://www.geforce.com/drivers/results/136673
#407 [11:11] * ResiZockt [webchat@p57BDF33E.dip0.t-ipconnect.de] has joined #minecrafthelp
#408 [11:12] <ResiZockt> I dont get my minecraft reset passwort mail :( waiting for 5 hours already
#409 [11:12] <Greymagic27> ??> @ResiZockt account/response
#410 [11:12] <Absol> @ResiZockt: Mojang Support typically responds to email queries within 5-7 business days, however sometimes this cannot be achieved due to backlog (e.g holidays).
#411 [11:12] <Absol> @ResiZockt: You can check the latest response timeframe target here: https://help.mojang.com/customer/portal/articles/359446
#412 [11:13] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#413 [11:13] <ResiZockt> yea but i need to reset my passwort cause i forgot it
#414 [11:13] <DivE17> Hello
#415 [11:14] <mattym> oddseanthecool, if you are running Discord please make sure its overlay feature is turned off.
#416 [11:14] <ResiZockt> on hotmail i got the email directly to reset passwort but on my normal account on gmail its still not there
#417 [11:14] <DivE17> +mattym before i formate my computer the drivers may installed on my computer
#418 [11:14] <DivE17> but the problem was still there
#419 [11:14] <oddseanthecool> ok
#420 [11:14] <mattym> Dive17, the one you have needs to be updated to the one I linked
#421 [11:15] <DivE17> i try it
#422 [11:15] <ResiZockt> mhm :(
#423 [11:15] <Greymagic27> @ResiZockt, You will need to wait for mojang to reply
#424 [11:15] <ResiZockt> but isnt it automatic ? the reset passwort
#425 [11:15] <ResiZockt> cause on hotmail it was like instant coming
#426 [11:15] <ResiZockt> the mail
#427 [11:16] <mattym> ResiZockt, And when it's not you need to contact Mojang as directed.
#428 [11:16] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has quit. (Client Quit)
#429 [11:16] <ResiZockt> oh ok
#430 [11:16] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#431 [11:16] <oddseanthecool> now everytime i open up mc is crqashes
#432 [11:17] <mattym> oddseanthecool, You sure you turned off the overlay?
#433 [11:17] <oddseanthecool> yes...
#434 [11:17] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#435 [11:18] <mattym> ??> oddseanthecool av/adwcleaner
#436 [11:18] <Absol> oddseanthecool: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#437 [11:18] <Absol> oddseanthecool: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#438 [11:18] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has quit. (Client Quit)
#439 [11:18] <oddseanthecool> ok...
#440 [11:20] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has quit. (Ping timeout: 183 seconds)
#441 [11:22] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#442 [11:27] * oddseanthecool [webchat@c-66-177-157-166.hsd1.fl.comcast.net] has quit. (Quit: webchat.esper.net)
#443 [11:30] * Alex_sta [webchat@84-238-140-188.btc-net.bg] has quit. (Quit: webchat.esper.net)
#444 [11:31] * opal [wowaname@185.163.46.138] has joined #minecrafthelp
#445 [11:41] * oddseanthecool [webchat@c-66-177-157-166.hsd1.fl.comcast.net] has joined #minecrafthelp
#446 [11:41] <oddseanthecool> hello?
#447 [11:41] <Greymagic27> Hello
#448 [11:42] <mattym> oddseanthecool, Try running the game again
#449 [11:42] <oddseanthecool> ok
#450 [11:45] <oddseanthecool> yep it works thank you soo much!
#451 [11:45] * oddseanthecool [webchat@c-66-177-157-166.hsd1.fl.comcast.net] has quit. (Client Quit)
#452 [11:47] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#454 [12:02] * Olivia [webchat@5e053146.bb.sky.com] has joined #minecrafthelp
#455 [12:04] <Olivia> Hi, i was just wondering if the bought skins and texture packs on xbox one edition for minecraft are still carried out to the updated version of minecraft on xbox. I bought multiple skins and texture packs from xbox one edition but they arent appearing on the new version. Do i have to pay for them again?
#456 [12:04] <Greymagic27> We don't support xbox here, For support please go here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#457 [12:05] <mattym> Olivia, Some are, some are not.
#458 [12:05] <Olivia> Oh okay, so what is my best option here?
#459 [12:07] <mattym> Olivia, Check the info here, https://minecraft.net/en-us/article/better-together-faq there was also a similar list of what transfers and what didn't on the Xbox site, but I dont have that link right now.
#460 [12:08] <Olivia> Okay, thank you
#461 [12:13] * thelounge36 [webchat@c-67-176-23-222.hsd1.co.comcast.net] has joined #minecrafthelp
#462 [12:18] <thelounge36> Hello, My Minecraft keeps crashing after loading and I've tried everything, running as an administrator, repairing the installer, uninstalling discord, checking the graphics card, everything. Nothing seems to work, I was wondering if there is anything you could do or, tell me about?
#463 [12:18] <Greymagic27> Can you send the crash log?
#464 [12:18] <Greymagic27> ??> @thelounge36 paste
#465 [12:18] <Absol> @thelounge36: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#466 [12:19] <thelounge36> I also don't get a crash log all i get is a message that says, it crashed.
#467 [12:20] <Greymagic27> ??> @thelounge36 launcher/crash-log
#468 [12:20] <Absol> @thelounge36: We need to see your crash log, which is created after a crash.
#469 [12:20] <Absol> @thelounge36: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#470 [12:21] <Greymagic27> If nothing is there please do the following
#471 [12:21] <Greymagic27> ??> @thelounge36 launcher/log-txt
#472 [12:21] <Absol> @thelounge36: We need to see your full launcher log, which is created in the game directory.
#473 [12:21] <Absol> @thelounge36: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#474 [12:21] <Greymagic27> Wait, Nvm about that ^
#475 [12:21] <Greymagic27> I copy/pasted the wrong thing
#476 [12:24] <thelounge36> i couldn't find the crash report folder but i have the launcher log file
#477 [12:24] <Greymagic27> Send that
#478 [12:24] * yogobosses [webchat@cpc88141-wolv18-2-0-cust36.16-1.cable.virginm.net] has joined #minecrafthelp
#479 [12:25] <yogobosses> Hey, so about 5 years ago I bought my minecraft since then i have lost the email and dont know my password is there anyway I could recover my account?
#480 [12:26] <Greymagic27> ??> @yogobosses account/forgot-login
#481 [12:26] <Absol> @yogobosses: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#482 [12:26] <Absol> @yogobosses: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#483 [12:26] <Greymagic27> ??> @yogobosses account/trans-id
#484 [12:26] <Absol> @yogobosses: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#485 [12:26] * thelounge36 [webchat@c-67-176-23-222.hsd1.co.comcast.net] has joined #minecrafthelp
#486 [12:26] <thelounge36> sorry had to escape for a second
#487 [12:27] * Webchat_78328 [webchat@46.166.142.217] has joined #minecrafthelp
#488 [12:27] <thelounge36> i'll send the launcher log real quick
#489 [12:27] <Webchat_78328> hi
#490 [12:27] <Greymagic27> Hello @Webchat_78328
#491 [12:27] <Webchat_78328> my account login isnt working
#492 [12:27] <Greymagic27> In what way?
#493 [12:28] <Webchat_78328> basically i login and it says it has a invalid email or password so i resetted my password
#494 [12:28] <Webchat_78328> and it still doesnt work
#495 [12:28] <Greymagic27> ??> @Webchat_78328 account/forgot-email
#496 [12:28] <Absol> @Webchat_78328: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#497 [12:28] <Greymagic27> Make sure your email is correct
#498 [12:28] <mattym> Webchat_78328, You were able to get a password reset and change it?
#499 [12:29] <Webchat_78328> it is dude, i resetted it and i managed to change it i even created 3 more accounts cuz i assumed it must have been a problem with that email
#500 [12:29] <Webchat_78328> but all of them have the same problem
#501 [12:29] <mattym> ??> Webchat_78328 login/throttle
#502 [12:29] <Absol> Webchat_78328: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#503 [12:29] <Absol> Webchat_78328: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#504 [12:29] <thelounge36> Hello, my minecraft keeps crashing after loading and i've tried anything, there isn't any crash log, therefore i have the launcher log i'll send it in if you still want it.
#505 [12:30] <Webchat_78328> alright thanks :D btw why the heck doesnt minecraft accept debit cards
#506 [12:30] <Webchat_78328> i had to buy it off amazon
#507 [12:30] <mattym> Webchat_78328, Debit/pre-paid/gift cards are all subject to scams
#508 [12:31] <Webchat_78328> so it wont accept the amazon one i ordered?
#509 [12:31] <mattym> thelounge36, As previously instructed, copy the launcher log to paste.ubuntu.com and get us the link/url to the post.
#510 [12:31] <mattym> Webchat_78328, Amazon what?
#511 [12:31] * Icedragon [webchat@ip72-192-240-148.dc.dc.cox.net] has joined #minecrafthelp
#512 [12:31] <Webchat_78328> amazon code
#513 [12:31] <Icedragon> hi
#514 [12:31] <mattym> Webchat_78328, Thats fine.
#515 [12:31] <Greymagic27> Hi!
#516 [12:31] <Webchat_78328> phew
#517 [12:31] <Webchat_78328> lol i got worried
#518 [12:31] <Icedragon> ummm, can someone help me plz
#519 [12:31] <Greymagic27> What is the problem?
#520 [12:32] <mattym> Webchat_78328, By pre-paid I meant pre-paid/pay-as-you-go credit cards.
#521 [12:32] <Icedragon> when i try to join my realm it just crashes
#522 [12:32] <Greymagic27> Can I have the crash log?
#523 [12:32] <Greymagic27> ??> @Icedragon paste
#524 [12:32] <Absol> @Icedragon: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#525 [12:32] <Icedragon> yeah one sec
#526 [12:32] <Webchat_78328> lol dont
#527 [12:33] <Greymagic27> I'm sorry? @Webchat_78328
#528 [12:33] <thelounge36> https://paste.ubuntu.com/p/3Mmpc35k26/
#529 [12:33] <thelounge36> thats the launcher log
#530 [12:34] <Greymagic27> Does it produce a crash log?
#531 [12:34] <mattym> ??> thelounge36 win/!
#532 [12:34] <Absol> thelounge36: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#533 [12:34] <Absol> thelounge36: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#534 [12:34] <Icedragon> yes
#535 [12:34] <Icedragon> and did it wrk?
#536 [12:34] <Icedragon> i pasted it
#537 [12:34] <Webchat_78328> just get the site working properly its aids
#538 [12:34] <Greymagic27> @Icedragon, Can I have the link?
#539 [12:35] <Icedragon> Greymagic27 where do i get it from?
#540 [12:35] <Greymagic27> The crash log?
#541 [12:35] <Icedragon> o
#542 [12:35] <Icedragon> one sec sry
#543 [12:36] <Icedragon> This? http://bugreport.java.com/bugreport/crash.jsp
#544 [12:36] <Greymagic27> No, send the crash report it gives you
#545 [12:36] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has joined #minecrafthelp
#546 [12:36] <Greymagic27> And put it on https://ubuntu.pastebin.com
#547 [12:36] <Icedragon> all of the code?
#548 [12:36] <DivE17> +mattym i have installed the Drivers
#549 [12:36] <Greymagic27> All of the report please
#550 [12:37] <Icedragon> ok
#551 [12:37] <DivE17> What i have do now
#552 [12:37] <mattym> DivE17, Try running the game again.
#553 [12:37] <Greymagic27> ??> @Icedragon paste
#554 [12:37] <Absol> @Icedragon: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#555 [12:38] <DivE17> And then?
#556 [12:38] <mattym> DivE17, Does the game work?
#557 [12:38] <Icedragon> i pasted it
#558 [12:38] <Icedragon> on the link
#559 [12:39] <Greymagic27> Can you send us the link it gives you?
#560 [12:39] <DivE17> At the time yes, but what if the game crashes again
#561 [12:39] * dogster [webchat@a80-101-76-250.adsl.xs4all.nl] has joined #minecrafthelp
#562 [12:39] <mattym> DivE17, It shouldn't
#563 [12:39] <Icedragon> u mean the download text thing? or the link to the page
#564 [12:39] <DivE17> The Game crashes now
#565 [12:39] <Greymagic27> The link to the page please @Icedragon
#566 [12:40] <DivE17> I dont now why
#567 [12:40] <Icedragon> ok, sorry
#568 [12:40] <Icedragon> Greymagic27 https://paste.ubuntu.com/p/KvwJj723v8/
#569 [12:40] <DivE17> Try to restart the Computer?
#570 [12:40] <Greymagic27> @Icedragon, https://bugs.mojang.com/browse/REALMS-1116
#571 [12:40] <thelounge36> thank you all so much for your help.
#572 [12:41] * thelounge36 [webchat@c-67-176-23-222.hsd1.co.comcast.net] has quit. (Quit: webchat.esper.net)
#573 [12:41] <dogster> i need help because whan i create a new world everything is kinda blurry in a far distance en whan come closer to the blocks than it ins't blurry anymore but if i walk further away again it becomes blurry again
#574 [12:41] <mattym> DivE17, Can you get the new log for the crash.
#575 [12:41] <Icedragon> what do i do after i click the link Greymagic27
#576 [12:41] <Greymagic27> Read it, The realms issue is a known bug
#577 [12:41] <mattym> dogster, Then lower the render distance.
#578 [12:41] <dogster> oke i will try
#579 [12:41] <Icedragon> ok, does it say how to fix it?
#580 [12:42] <Greymagic27> The solution is being worked on
#581 [12:42] <Greymagic27> For now you can help by posting on there
#582 [12:42] <Icedragon> ok, but post what?
#583 [12:42] <DivE17> in which folder are the log for the crash
#584 [12:42] <Icedragon> and thank you by the way
#585 [12:42] <mattym> ??> DivE17 launcher/crash-log
#586 [12:43] <Absol> DivE17: We need to see your crash log, which is created after a crash.
#587 [12:43] <Absol> DivE17: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#588 [12:43] <Greymagic27> @Icedragon, Your welcome, You can post on the bug report if you want to, But you don't need to
#589 [12:43] <Icedragon> Greymagic27, thanks, hwo long do you think it might take to fix?
#590 [12:43] <Greymagic27> @Icedragon, I'm not sure, It might fix in 1.13.1
#591 [12:44] <dogster> if i change the render distance that doesn't help at all
#592 [12:44] <Icedragon> do u knwo when that might come out? sorry for so many questions
#593 [12:44] <Greymagic27> I don't work at mojang so I have no idea :P
#594 [12:44] <DivE17> i dont know who the button "launcher options" in my launcher is
#595 [12:44] * frymaster [frymaster@185.251.226.40] has quit. (Ping timeout: 190 seconds)
#596 [12:44] <DivE17> because it is in german
#597 [12:45] * Webchat_78328 [webchat@46.166.142.217] has quit. (Quit: webchat.esper.net)
#598 [12:45] <Icedragon> Greymagic27 haha, ok, but one last thing, will it still count down the days I have on the realm?
#599 [12:45] <mattym> DivE17, Get the log from where you got it before.
#600 [12:45] <Icedragon> I dont want to waste money
#601 [12:45] <Greymagic27> It should be something like 'Start Optionen' @DivE17
#602 [12:45] <Greymagic27> @Icedragon, Sadly it will, You might be able to contact mojang about that though
#603 [12:46] <Icedragon> Greymagic27 how can I contact them?
#604 [12:46] <mattym> dogster, Stuff further way will always be less clear.
#605 [12:46] <DivE17> This time, no option was displayed to view this
#606 [12:46] <DivE17> Can i find it on %appdata%?
#607 [12:46] <mattym> DivE17, Yes, then in .minecraft
#608 [12:46] <Greymagic27> @Icedragon, https://help.mojang.com/customer/portal/emails/new?ref=footer
#609 [12:46] <DivE17> and in which folder then
#610 [12:47] <Icedragon> thank you
#611 [12:47] <Greymagic27> ??> @Icedragon account/response
#612 [12:47] <Absol> @Icedragon: Mojang Support typically responds to email queries within 5-7 business days, however sometimes this cannot be achieved due to backlog (e.g holidays).
#613 [12:47] <dogster> no its different its very blurryleaves are just green block fully colored you cant rly see that it is leaves
#614 [12:47] <Absol> @Icedragon: You can check the latest response timeframe target here: https://help.mojang.com/customer/portal/articles/359446
#615 [12:47] <mattym> DivE17, Crash reports or crash logs
#616 [12:47] <DivE17> there are no one of these folders
#617 [12:48] <DivE17> is it the folder logs?
#618 [12:48] <mattym> DivE17, Then the launcher_log file in .minecraft
#619 [12:48] <dogster> im speaking for 4 people here whan 1.13 did came out everything becomes blurry for us...
#620 [12:48] <Greymagic27> @dogster, Can you provide a screenshot of what you mean? It might be helpful
#621 [12:48] <dogster> how do i send a screenshot? xD
#622 [12:49] <DivE17> https://paste.ubuntu.com/p/ZQMFKvQTpd/
#623 [12:49] <mattym> ??> DivE17 mods
#624 [12:49] <Absol> DivE17: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#625 [12:50] <Greymagic27> If you want support please go to: http://www.minecraftforum.net/forums/support/modded-client-support
#626 [12:50] <DivE17> start minecraft with no mod launcher?
#627 [12:51] * Icedragon [webchat@ip72-192-240-148.dc.dc.cox.net] has quit. (Quit: webchat.esper.net)
#628 [12:52] <DivE17> a friend is playing minecraft with Labymod but have not these problems
#629 [12:52] <dogster> how do i send screenshot?
#630 [12:52] <mattym> DivE17, We do not support mods here.
#631 [12:52] <mattym> ??> dogster imgur
#632 [12:52] <Absol> dogster: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#633 [12:53] <DivE17> Is minecraft crashed with the normal minecraft i send the crash log to you
#634 [12:53] <DivE17> If
#635 [12:53] <mattym> Yes
#636 [12:54] <DivE17> The game crashes also
#637 [12:54] <DivE17> https://paste.ubuntu.com/p/kk7XmQzsSF/
#638 [12:54] <DivE17> here the normal crash log
#639 [12:55] <mattym> DivE17, If its still getting that same error after the driver update, then there is something wrong with your hardware.
#640 [12:55] <DivE17> but what?>
#641 [12:56] <mattym> DivE17, Not something we can figure out here.
#642 [12:56] <dogster> https://imgur.com/a/JI31fEU
#643 [12:56] <dogster> thats the screenshot
#644 [12:56] <DivE17> what can i do yet
#645 [12:56] <mattym> dogster, Are you using a texture pack?
#646 [12:57] <dogster> nope
#647 [12:57] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#648 [12:57] <mattym> DivE17, Contact your hardware manufacturer.
#649 [12:57] <mattym> ??> dogster win/dxdiag
#650 [12:57] <Absol> dogster: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#651 [12:57] <dogster> okeee
#652 [12:58] * frymaster [frymaster@185.251.226.40] has joined #minecrafthelp
#653 [12:58] <DivE17> The game crashes when i am in the menue or the chat an go to an website or make other things
#654 [12:59] <mattym> ??> DivE17 av/adwcleaner
#655 [12:59] <osuka> DivE17 do you have an overlay enabled
#656 [12:59] <Absol> DivE17: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#657 [12:59] <Absol> DivE17: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#658 [12:59] <DivE17> I have Avast on my computer
#659 [12:59] <mattym> DivE17, Follow the instructions.
#660 [13:00] <DivE17> I think it isnt Malware on my computer
#661 [13:00] <DivE17> because my computer is secured
#662 [13:00] * coolstar37 [webchat@47.205.0.130] has joined #minecrafthelp
#663 [13:00] <mattym> DivE17, Antivirus programs don't protect against malware.
#664 [13:00] <coolstar37> my minecraft keeps crashing from loading a world
#665 [13:01] <mattym> coolstar37, Only when loading a world?
#666 [13:01] <coolstar37> yup
#667 [13:01] <mattym> ??> coolstar37 launcher/log
#668 [13:01] <Absol> coolstar37: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#669 [13:01] <DivE17> Okay i try this program
#670 [13:01] <osuka> DivE17 if you're using a custom launcher or an overlay, make sure those aren't enabled
#671 [13:01] <DivE17> No i use the normal minecraft launcher
#672 [13:02] <DivE17> Java Edition
#673 [13:02] <osuka> or rather just the overlay since you did try the vanilla launcher
#674 [13:02] <osuka> Yeah do you have any overlays enabled? Discord, steam, etc.
#675 [13:02] * Larrissa_Ann [webchat@97-83-18-36.dhcp.aldl.mi.charter.com] has joined #minecrafthelp
#676 [13:03] <DivE17> Yes from teamspeak
#677 [13:03] <Larrissa_Ann> Hello Im Trying to download and Buy minecraft
#678 [13:03] <DivE17> Overwolf
#679 [13:03] <osuka> disable that
#680 [13:03] <Larrissa_Ann> Can you help me out?
#681 [13:03] <DivE17> And how
#682 [13:03] <mattym> Larrissa_Ann, What is the exact issue.
#683 [13:04] <dogster> and now i just need to wait ??
#684 [13:04] <mattym> dogster, We need the link as instructed
#685 [13:04] <osuka> I can't tell you how to disable overwolf, given that I've never used it
#686 [13:04] <Larrissa_Ann> when I try to buy it it keep saying verify credit card
#687 [13:04] <osuka> I do know it's a bit notorious for wrecking games though
#688 [13:04] <Larrissa_Ann> I know my stuff is right
#689 [13:04] <DivE17> Can everyone tell me how i disable overwolf
#690 [13:04] <mattym> Larrissa_Ann, Make sure your card provider is not blocking international transactions.
#691 [13:05] <mattym> DivE17, Try the program that was linked before, Overwolf has not been an issue for a while now.
#692 [13:05] <DivE17> Okay
#693 [13:05] * coolstar37 [webchat@47.205.0.130] has quit. (Quit: webchat.esper.net)
#694 [13:05] <dogster> https://paste.ubuntu.com/p/ZtrQ7s8R5Z/
#695 [13:06] * DivE17 [webchat@dslb-094-221-023-052.094.221.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#696 [13:06] <Larrissa_Ann> ok
#697 [13:07] <Larrissa_Ann> is there anything else that could be happening
#698 [13:07] <mattym> dogster, One moment.
#699 [13:07] <dogster> okee
#700 [13:07] <mattym> Larrissa_Ann, Are you using a credit card, or anything different?
#701 [13:07] <Larrissa_Ann> Credit card
#702 [13:08] <mattym> Larrissa_Ann, Call the card provider, explicitly state you need to use it for an international/foreign transaction.
#703 [13:08] <Larrissa_Ann> What if I buy a Minecraft gift card?
#704 [13:09] <Larrissa_Ann> would that be better
#705 [13:09] <mattym> Larrissa_Ann, If you live near a store that sells them, yes.
#706 [13:09] <mattym> dogster, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#707 [13:10] <mattym> dogster, Otherwise the old drivers on the computer will not support the game properly.
#708 [13:10] <dogster> but a week ago i could just play without problems
#709 [13:12] <mattym> dogster, Doesn't change the fact that your hardware is outdated, and not supported on the version of Windows you are currently using.
#710 [13:12] <dogster> wel that s*ks xD but thank you very muuch
#711 [13:14] * Bruno [webchat@201.86.245.82.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#712 [13:14] * Bruno [webchat@201.86.245.82.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#713 [13:14] * dogster [webchat@a80-101-76-250.adsl.xs4all.nl] has left #minecrafthelp
#714 [13:15] <Bruno> HI!
#715 [13:15] <Bruno> I have bug problems
#716 [13:15] <Bruno> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#717 [13:15] <mattym> ??> Bruno win/dxdiag
#718 [13:15] <Absol> Bruno: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#719 [13:16] <Bruno> Thanks Absol
#720 [13:23] <Bruno> Absol the link did not solve my problem, what do I do?
#721 [13:25] <mattym> Bruno, Thats cause you didn't provide us the link you were instructed to get.
#722 [13:31] * Webchat_23587 [webchat@216.169.236.253] has joined #minecrafthelp
#723 [13:32] <Bruno> ah, ok
#724 [13:32] <Bruno> here: https://paste.ubuntu.com/p/bfMgTm8F2D/
#725 [13:32] <Webchat_23587> After clicking the play game button, the game keeps crashing.
#726 [13:33] <mattym> Bruno, Unfortunately your graphics hardware is not fully supported on Windows 8.1, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#727 [13:33] <mattym> Webchat_23587, When exactly does it crash?
#728 [13:33] <Webchat_23587> after opening version 1.13
#729 [13:34] <mattym> Webchat_23587, I mean, how far into loading does it get?
#730 [13:34] <Webchat_23587> just the Mojang symbol
#731 [13:34] <mattym> Webchat_23587, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#732 [13:35] <Webchat_23587> sorry, not sure what that is.
#733 [13:35] <Bruno> mattym Thanks!!!
#734 [13:36] <mattym> ??> Webchat_23587 av/adwlceaner
#735 [13:36] <mattym> ??> Webchat_23587 av/adwcleaner
#736 [13:36] <Absol> Webchat_23587: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#737 [13:36] <Absol> Webchat_23587: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#738 [13:36] <Webchat_23587> ok thanks
#739 [13:41] * gerard [webchat@192.220.77.188.dynamic.jazztel.es] has joined #minecrafthelp
#740 [13:42] <gerard> hello. I can't log on my mojang account
#741 [13:42] <mattym> gerard, What happens when you try?
#742 [13:43] <gerard> says the password is incorrect or nickname
#743 [13:43] <mattym> gerard, Have you tried to do a password reset?
#744 [13:43] <gerard> i have my minecraft purcharse email
#745 [13:43] <gerard> with order id
#746 [13:44] <mattym> gerard, Have you tried to do a password reset?
#747 [13:44] <gerard> and transaction id
#748 [13:44] <gerard> yes and tells me to contact support
#749 [13:44] <mattym> ??> gerard account/send-email
#750 [13:44] <Absol> gerard: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#751 [13:44] <Absol> gerard: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#752 [13:45] <gerard> ok thanks
#753 [13:46] * gerard [webchat@192.220.77.188.dynamic.jazztel.es] has quit. (Client Quit)
#754 [14:02] * ResiZockt [webchat@p57BDF33E.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#755 [14:40] * Dion [webchat@dhcp-077-248-088-005.chello.nl] has joined #minecrafthelp
#756 [14:40] <Dion> Hello!
#757 [14:40] <Dion> I cant acces my account
#758 [14:40] <Dion> can anyone help me out? im not getting recovery emails
#759 [14:49] * Marsh [webchat@deeptoned.christianenewsmail.com] has joined #minecrafthelp
#760 [14:49] <Marsh> hey
#761 [14:49] <Marsh> i need help
#762 [15:00] * Dion [webchat@dhcp-077-248-088-005.chello.nl] has quit. (Quit: webchat.esper.net)
#763 [15:12] * BrokenEye [webchat@cpe-23-241-201-134.socal.res.rr.com] has joined #minecrafthelp
#764 [15:13] <BrokenEye> My Minecraft game keeps crashing on initialization, less than a second into the MOJANG screen. I've already tried all the recommended solutions and none of them have worked.
#765 [15:17] <BrokenEye> Hello?
#766 [15:20] <BrokenEye> Testing, testing, 1, 2, 3
#767 [15:26] * DaMelon [webchat@5ac59e04.bb.sky.com] has joined #minecrafthelp
#768 [15:26] <DaMelon> Hello I need help but I'm not sure if you help with things like this?
#769 [15:27] <DaMelon> Hello?
#770 [15:30] <BrokenEye> Uh. . . I'm not one of the helping people. I'm one of the people that needs help. Why are we on the same line?
#771 [15:31] * DaMelon [webchat@5ac59e04.bb.sky.com] has quit. (Quit: webchat.esper.net)
#772 [15:32] <BrokenEye> This isn't nearly as helpful as I thought it would be.
#773 [15:35] <BrokenEye> Hello. Are you one of the helper people?
#774 [15:39] * NickG365_ is now known as NickG365
#775 [15:40] <BrokenEye> Is anyone here actually here to help people with Minecraft?
#776 [15:41] * MattAT4G [webchat@pool-108-39-106-148.nrflva.fios.verizon.net] has joined #minecrafthelp
#777 [15:44] <MattAT4G> So I ended up loading the game normally, and I tried to join a server one of my friends host. It ends up freezing on "Joining World" and crashes. I went to see if it wasn't just the server and I can't even join a single player world. Used the output log to track stuff and here's one of the cases that happened: https://cdn.discordapp.com/attachments
#778 [15:44] <MattAT4G> /451556125008068618/480836170624794626/unknown.png
#779 [15:45] <MattAT4G> I'm really not sure of how it got this messed up honestly
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#786 [16:12] <michaelemil> When i try to reset my password, it says that an email has been send with instruction... but the email never arrived
#787 [16:13] <michaelemil> can someone help me? :D
#788 [16:17] * songsong [webchat@cpe-104-172-15-158.socal.res.rr.com] has joined #minecrafthelp
#789 [16:19] <songsong> hello! I was wondering if anyone could help me login to my account. I've tried the "request password change" button a few times but have not gotten anything
#790 [16:19] <songsong> on 1/22/18 I got an email from Mojang saying my account has been transferred successfully, so I don't think it's a migration issue
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#793 [16:23] <michaelemil> same for me
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#796 [16:23] <ShadowyDevilKSGC> heyyy
#797 [16:23] <ShadowyDevilKSGC> exuse me..
#798 [16:23] <ShadowyDevilKSGC> so i had a problem with minecraft...
#799 [16:24] <ShadowyDevilKSGC> btw can anyone see this?
#800 [16:24] <ShadowyDevilKSGC> well...
#801 [16:25] <ShadowyDevilKSGC> i can wait
#802 [16:25] * DeadViper [webchat@ip5f5bcf28.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#803 [16:26] <ShadowyDevilKSGC> hello
#804 [16:26] <ShadowyDevilKSGC> could you help?
#805 [16:26] <DeadViper> hello
#806 [16:27] <ShadowyDevilKSGC> welll its hust i nedd help with something but idk if you can help ;P
#807 [16:27] <DeadViper> Yes, i have problems to enter m old minecraft/mojang account.
#808 [16:27] <ShadowyDevilKSGC> oo
#809 [16:28] <ShadowyDevilKSGC> well i have problems entering in any version
#810 [16:28] <ShadowyDevilKSGC> of mc
#811 [16:28] <ShadowyDevilKSGC> so i cant play
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#813 [16:30] <ShadowyDevilKSGC> well im kinda bored.......
#814 [16:30] <ShadowyDevilKSGC> and no one is on:P
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#816 [16:54] * brad [webchat@97-120-26-213.ptld.qwest.net] has joined #minecrafthelp
#817 [16:55] <brad> can you help with exit code -805306369
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#826 [18:01] <immasiem> i purchased this game but when i tried to download into my tablet is telling me i have pay again?
#827 [18:01] <KaiserByte000> Hello, I have an issue with my copy of minecraft. When I launch it, it shows just a black screen. I can blindly click through the menu and all, but i'd like to see some stuff. Pastebin: https://paste.ubuntu.com/p/yTqDXnF7K6/
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#829 [18:08] <Odysseius> immasiem, Make sure you are using the same Google/Apple account.
#830 [18:12] <immasiem> it will not let me download the app without paying, before i can even sign in with my account.
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#833 [18:14] <Chess> my friend made his minecraft account a while ago, recently he's been wanting to update his minecraft so he can play realms but he cant because he no longer remembers his email
#834 [18:15] <Chess> im trying to help him get back into it
#835 [18:15] <Chess> he sees all of this btw im screen sharing it
#836 [18:18] * thelounge72 [webchat@162-235-239-72.lightspeed.sbndin.sbcglobal.net] has joined #minecrafthelp
#837 [18:19] <thelounge72> hello, after launching any minecraft version from 1.7 to 1.13, the game begins to load bt never gets past the intial loading screen. I've tried uninstalling and reinstalling, and it was working a few days ago
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#839 [18:25] <immasiem> anybody have contact number for minecraft? please
#840 [18:34] * thelounge70 [webchat@fl-71-1-245-92.dhcp.embarqhsd.net] has joined #minecrafthelp
#841 [18:36] <thelounge70> hello! im having two issues, one, when i try to log into mojang from my mobile device, and two, constantly needing a new code from microsoft when trying to log in on my nintendo switch.. after logging in,
#842 [18:37] <thelounge70> first problem, after logging in on my mobile, it takes me back to the sign in page.
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#845 [18:52] <immasiem> I need help with contact number for minecraft, anyone have a phone number please?
#846 [18:52] <Lord_Ralex> There is no number.
#847 [18:53] <thelounge72> hello, after launching any minecraft version from 1.7 to 1.13, the game begins to load bt never gets past the initial loading screen. I've tried uninstalling and reinstalling, and it was working a few days ago
#848 [18:54] <immasiem> Lord_Ralex thanks
#849 [18:54] <immasiem> Lord_Ralex thanks
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#856 [21:41] <Liam4> Hi I had problems with minecraft loading up for a while i got it to the loading screen then it just wont load into the main menu of the game
#857 [21:41] <Liam4> it says it wont resond and just crashes
#858 [21:42] <Liam4> i have uninstalled minecraft and the .minecraft folder twice
#859 [21:42] <Liam4> and still nothing
#860 [21:42] <Liam4> how can i fix this?
#861 [21:43] * Liam4 is now known as Liami
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#863 [21:45] <xPhantom> my friends and i own a server with no mods just basic MC. we switched it from 1.8.9 to 1.13 today and everyone can join but me. when i try to join the server it says "internal server error" howw can i fix that?
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#866 [21:53] <CausedOrphan> hi im having trouble logging into my account was looking for help
#867 [21:53] <mattym> CausedOrphan, What sort of trouble?
#868 [21:54] <CausedOrphan> im pretty sure someone has switched my email on my MC account and i no longer have access to the bank account used or the email in which i bought it from as it was before mojang accounts were used to long in
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#870 [21:55] <mattym> ??> CausedOrphan account/send-email
#871 [21:55] <Absol> CausedOrphan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#872 [21:55] <Absol> CausedOrphan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#873 [21:55] <CausedOrphan> so ive had it a mojang login for awhile now and im not sure if ive been locked out or what i cant create a new account using my old email and i dont receive password resets
#874 [21:55] <mattym> ??> CausedOrphan account/trans-id
#875 [21:55] <Absol> CausedOrphan: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#876 [21:55] <CausedOrphan> ive been looking for like 3 or 4 days ive seen all those articles to no avail :(
#877 [21:56] <CausedOrphan> is there a way to find out when the account was made?
#878 [21:56] <mattym> CausedOrphan, With an issue like you described, the only option is to contact Mojang. If you have none of that info, try contacting them anyway and say you cannot track down the ID and see if they are able to proceed.
#879 [21:57] <CausedOrphan> ive sent 2 emails to them with no response i know it sounds fishy but im not sure how i can really prove it was me
#880 [21:58] <mattym> CausedOrphan, Honestly without access to the original email, or payment info. It would be very hard to make any progress.
#881 [21:59] <CausedOrphan> thats what i was afraid of, i just dont want to pay 26 bucks again
#882 [21:59] <CausedOrphan> i have access to any of the emails i could have used for it i just dont know which one i used
#883 [22:00] <mattym> CausedOrphan, Have you searched them all for the payment confirmation, or any correspondence from Mojang.
#884 [22:00] <CausedOrphan> yea without any luck
#885 [22:00] <CausedOrphan> like i said i bought it queit a while ago
#886 [22:01] <mattym> CausedOrphan, Not much else we can suggest here.
#887 [22:02] <CausedOrphan> thanks for the help anyway guys
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#891 [22:18] <Webchat_70928> yo
#892 [22:18] <Webchat_70928> why cant i download the game
#893 [22:19] <Webchat_70928> sorry meant to say installing i keep getting an error
#894 [22:20] <mattym> Webchat_70928, What does the error say?
#895 [22:21] <Webchat_70928> failed to download fille dragon_fish.ogg
#896 [22:22] <mattym> Webchat_70928, Windows PC?
#897 [22:22] <Webchat_70928> yeah
#898 [22:22] <mattym> ??> Webchat_70928 error/download
#899 [22:22] <Absol> Webchat_70928: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#900 [22:24] <Webchat_70928> okay boss
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