#1 [00:40] * blue [webchat@cpe-172-74-187-153.nc.res.rr.com] has joined #minecrafthelp
#2 [00:42] <blue> so when i press play in my minecraft launcher it will look like its loading then close the launcher but not start up minecraft and when i go to press play again it says that there is one already open
#3 [01:48] * Frisk [~piotrex43@79.163.247.226.ipv4.supernova.orange.pl] has joined #minecrafthelp
#4 [02:52] * ImmortalInfernal [webchat@173-27-27-148.client.mchsi.com] has joined #minecrafthelp
#5 [02:53] <ImmortalInfernal> hey so my minecraft is having an error where it is failing to open java when it lanches
#6 [02:53] <ImmortalInfernal> is there a way to fix it?
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#10 [03:36] <shay> my Minecraft is still not working and ive done everything I can do and I don't want to of spent £17,95 on a game I cant use what can I do ?
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#13 [03:57] <shay> I brought the game on the gift card thing but evreytime I go to load it, it doesn't load and if u press on the screen it crashes
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#16 [04:52] * AHMET_ARSLANN [webchat@adsl-dyn17.78-99-98.t-com.sk] has joined #minecrafthelp
#17 [04:52] <AHMET_ARSLANN> HELLO
#18 [04:52] <Greymagic27> Hello
#19 [04:53] <AHMET_ARSLANN> IF YOU HELP ME
#20 [04:53] <AHMET_ARSLANN> ?
#21 [04:53] <Greymagic27> I can help you, But please stop shouting at me in caps
#22 [04:53] <AHMET_ARSLANN> yes
#23 [04:53] <Greymagic27> What is the problem?
#24 [04:55] <AHMET_ARSLANN> im hungry
#25 [04:55] <Greymagic27> This is minecraft support
#26 [04:55] <Greymagic27> If you have a problem please state it
#27 [04:55] <Greymagic27> And we will help
#28 [04:55] <AHMET_ARSLANN> i am pizza
#29 [04:55] <AHMET_ARSLANN> i am pizza
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#31 [05:06] * thelounge67 [webchat@c-76-28-58-212.hsd1.ct.comcast.net] has joined #minecrafthelp
#32 [05:07] <thelounge67> people are aware of the widespread realms crashing bug, yes?
#33 [05:07] * Andrio eats Ahmet_Arslann.
#33 [05:07] <thelounge67> something is being done about it?
#34 [05:08] <Greymagic27> Yes, Mojang are working on it
#35 [05:13] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
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#41 [07:47] * TheFand [webchat@193.31.192.107] has joined #minecrafthelp
#42 [07:48] <TheFand> hello, there is a problem with joining mc for me. When I'm trying to connect to servers, it shows this: https://media.discordapp.net/attachments/469578219692228620/481045893488050176/unknown.png?width=789&height=474
#43 [07:48] <TheFand> and when I'm trying to change my skin in the Launcher, it shows this: https://media.discordapp.net/attachments/469578219692228620/481046860941885440/unknown.png?width=789&height=474
#44 [07:48] <TheFand> is there a way to fix it
#45 [07:49] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#46 [07:50] <Greymagic27> ??> @TheFand tools/hjt
#47 [07:50] <Absol> @TheFand: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [07:50] <Absol> @TheFand: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [07:51] <TheFand> alright
#50 [07:55] <TheFand> https://paste.ubuntu.com/p/ZNDDsdk9Nq/
#51 [07:56] <Greymagic27> ??> @TheFand av/kaspersky
#52 [07:56] <Absol> @TheFand: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
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#56 [08:46] * whoms [webchat@aftr-37-201-214-61.unity-media.net] has joined #minecrafthelp
#57 [08:49] <Greymagic27> ??> @whoms 42
#58 [08:49] <Absol> @whoms: Have you tried turning it off and on again? The universal fix.
#59 [08:49] <Greymagic27> ^ Test
#60 [08:53] * whoms [webchat@aftr-37-201-214-61.unity-media.net] has quit. (Quit: webchat.esper.net)
#61 [08:58] * whoms [webchat@aftr-37-201-214-61.unity-media.net] has joined #minecrafthelp
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#66 [09:04] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#69 [09:17] * whoms [webchat@aftr-37-201-214-61.unity-media.net] has joined #minecrafthelp
#70 [09:20] * thelounge41 [webchat@46.60.77.43] has joined #minecrafthelp
#71 [09:21] <thelounge41> yahyagame 123456789123456789123456789
#72 [09:21] <Greymagic27> ?
#73 [09:22] <thelounge41> mincraft ma bte5e
#74 [09:22] <whoms> Um okay.
#75 [09:23] <thelounge41> غير قادر على حفظ التحميل
#76 [09:23] <thelounge41> بحكي هيك
#77 [09:23] <thelounge41> arpk
#78 [09:23] <thelounge41> enclech
#79 [09:27] <whoms> Could you please repeat that in english so we/I can help you? thelounge41
#80 [09:27] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#81 [09:28] <thelounge41> ilve
#82 [09:28] <thelounge41> o
#83 [09:29] <Greymagic27> Do you have a problem with minecraft?
#84 [09:29] * Vattto [webchat@230.109-247-82.customer.lyse.net] has joined #minecrafthelp
#85 [09:30] <Vattto> Hello. im desperate for help. i have had the account Vattto for a long time now and when i changed my email adress some time ago i typed in the wrong email. now what do i do. i cant change it to the right one so i cant log into my account
#86 [09:31] <Greymagic27> ??> @Vattto account/forgot-email
#87 [09:31] <Absol> @Vattto: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#88 [09:31] * BroZer [webchat@LFbn-LYO-1-605-11.w90-119.abo.wanadoo.fr] has joined #minecrafthelp
#89 [09:31] <Greymagic27> ??> @Vattto account/reset-email
#90 [09:31] <Absol> @Vattto: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#91 [09:31] <Vattto> i did not forget my email. the email im using is "marti.jolle" and i typed in "martin.jolle" which is not mine :(
#92 [09:32] <Greymagic27> You can reset it with the link above
#93 [09:32] <Vattto> okey! thank you guys
#94 [09:32] <BroZer> Hello, I have a problem: I can connect to Minecraft 1.13 but not the previous versions. Why ? Thank you in advance.
#95 [09:32] <Greymagic27> Your welcome
#96 [09:33] <Greymagic27> @BroZer, What do you mean by connect?
#97 [09:33] * RolleBolle55 [webchat@c213-89-227-88.bredband.comhem.se] has joined #minecrafthelp
#98 [09:34] <BroZer> I can not run Minecraft 1.12 (and other previous versions of 1.13) from the launcher
#99 [09:34] <Greymagic27> Does it produce an error message when you try?
#100 [09:34] * RolleBolle55 [webchat@c213-89-227-88.bredband.comhem.se] has quit. (Client Quit)
#101 [09:35] <BroZer> Before yes, but now it's just that the game does not run
#102 [09:35] <Greymagic27> ??> @BroZer tools/hjt
#103 [09:35] <Absol> @BroZer: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#104 [09:35] <Absol> @BroZer: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#105 [09:37] <BroZer> I'll manage with that, thank you
#106 [09:41] * Webchat_94916 [webchat@cpe-181-47-23-251.telecentro-reversos.com.ar] has joined #minecrafthelp
#107 [09:42] * Webchat_94916 [webchat@cpe-181-47-23-251.telecentro-reversos.com.ar] has quit. (Client Quit)
#108 [09:44] * whoms [webchat@aftr-37-201-214-61.unity-media.net] has quit. (Quit: webchat.esper.net)
#109 [09:48] * Mo [webchat@ip70-181-8-65.ri.ri.cox.net] has joined #minecrafthelp
#110 [09:48] <Mo> Suggestions on billing errors
#111 [09:49] <Mo> Suggestions on billing errors
#112 [09:49] <mattym> Mo, Could you be more specific?
#113 [09:52] <Mo> Suggestions on billing errors
#114 [09:52] <Lord_Ralex> That is not being specific.
#115 [09:53] <Mo> How does Minecraft bill? Does Minecraft bill under Microsoft's name?
#116 [09:53] <Lord_Ralex> No, it would be under Mojang.
#117 [09:53] <Mo> ok
#118 [09:54] <Mo> Thanks.
#119 [09:56] * player7 [webchat@109-125-18-113.cgn1.cld.meteor.ie] has joined #minecrafthelp
#120 [09:57] <player7> my world has deleted itself again i had just put a lot of effort into this survival world only to come back and for my world to be gone
#121 [09:59] * player7 [webchat@109-125-18-113.cgn1.cld.meteor.ie] has quit. (Client Quit)
#122 [10:08] * Vattto [webchat@230.109-247-82.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#123 [10:34] * Bingbing284 [webchat@162-238-54-132.lightspeed.wchtks.sbcglobal.net] has joined #minecrafthelp
#124 [10:35] * GingerGeek [~Zed@droplet.gingergeek.co.uk] has quit. (Quit: Follow ma Twitter: @GingerGeek)
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#126 [10:41] <Bingbing284> Unable to save download. 1.13.json. I get this error when loading minecraft. I don't have ByteFence or other incompatible software that i can find. I have turned off my windows fire wall and disabled my antivirus, uninstalled and reinstalled multiple times and rebooted my PC multiple times and I still get the same error. I'm running windows 7.
#127 [10:41] * thelounge41 [webchat@46.60.77.43] has quit. (Quit: webchat.esper.net)
#128 [10:41] <mattym> ??> Bingbing284 tools/hjt
#129 [10:41] <Absol> Bingbing284: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#130 [10:41] <Absol> Bingbing284: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#131 [10:41] <Greymagic27> You beat me to it @mattym
#132 [10:45] * cap [webchat@143.55.125.91.dyn.plus.net] has joined #minecrafthelp
#133 [10:46] <Greymagic27> @Bingbing284, Is it done?
#134 [10:46] <cap> Hi there, upon trying to migrate to a new mojang account, it says I'm already migrated....but when I try to reset the password for that email addresses account, I never get an email - I can't find anyone to raise this with, can someone suggest what I need to do? cheers
#135 [10:47] <mattym> cap, When you last logged into the account, were you using an email or username to log in?
#136 [10:48] <cap> I'm sure I was using a username not email, which is why I tried the migration - I cannot remember migrating, but it says I have!
#137 [10:48] <mattym> ??> cap account/send-email
#138 [10:48] <Absol> cap: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#139 [10:48] <Absol> cap: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#140 [10:49] <cap> ...ok, thanks
#141 [11:02] * Furikun [webchat@65.red-83-42-142.dynamicip.rima-tde.net] has joined #minecrafthelp
#142 [11:03] <Greymagic27> @Bingbing284, Is the log done?
#143 [11:04] <Furikun> Hello, i tried to launch my game but i have problems. "The game crashed whilst initializing game" anyone can help me?
#144 [11:04] <Greymagic27> Does it produce a crash log?
#145 [11:08] <Greymagic27> @Furikun, Are you there?
#146 [11:11] <Furikun> yes, but i dont understand you. I'm sorry, i'm from spain and i don't speak english very well. I suppose that crash log means a crash when i have to log in?
#147 [11:11] <Greymagic27> Yes
#148 [11:11] <Greymagic27> Send the log it produces when you crash
#149 [11:12] <Furikun> Oh, a new error. something about "native files", i don't understand.
#150 [11:13] <Greymagic27> ??> @Furikun paste
#151 [11:13] <Absol> @Furikun: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#152 [11:58] * Hayden [webchat@p57B036B0.dip0.t-ipconnect.de] has joined #minecrafthelp
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#154 [12:13] * thelounge14 [webchat@host-80-43-253-176.as13285.net] has joined #minecrafthelp
#155 [12:14] * thelounge14 [webchat@host-80-43-253-176.as13285.net] has quit. (Client Quit)
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#157 [12:40] * mararomy [webchat@vpn03d.berlin.freifunk.net] has joined #minecrafthelp
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#159 [12:42] <mararomy> Hey so im unable to download minecraft ? i tried this thing with bytefence but its not existing on my pc
#160 [12:43] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#161 [12:44] * BaeVrLee [webchat@99-53-218-242.lightspeed.gdrpmi.sbcglobal.net] has joined #minecrafthelp
#162 [12:45] * ilqam [webchat@185.30.88.71] has joined #minecrafthelp
#163 [12:45] <mararomy> help me please guys i want to play
#164 [12:45] <BaeVrLee> I also need help
#165 [12:45] <ilqam> Please help me my account :(
#166 [12:45] * Qball [Elite17280@chi.elitebnc.org] has joined #minecrafthelp
#167 [12:46] <mararomy> is here anyone who can help ?
#168 [12:46] <ilqam> yes I can
#169 [12:47] <mararomy> okay my windows pc is able to dowload but then its like try again later because minecraft failed to dowload
#170 [12:47] <BaeVrLee> For some reason it wont let me play minecraft
#171 [12:47] * ilqam [webchat@185.30.88.71] has quit. (Client Quit)
#172 [12:47] * BaeVrLee [webchat@99-53-218-242.lightspeed.gdrpmi.sbcglobal.net] has quit. (Client Quit)
#173 [12:49] * mararomy [webchat@vpn03d.berlin.freifunk.net] has quit. (Quit: webchat.esper.net)
#174 [12:53] * crustygoat [webchat@91.85.188.158] has joined #minecrafthelp
#175 [12:54] <crustygoat> I am in need of some help
#176 [12:55] <Odysseius> crustygoat, Yes?
#177 [12:55] <crustygoat> to fix this issue ,The game crashed whilst initializing game
#178 [12:55] <crustygoat> Error: java.lang.OutOfMemoryError: Java heap space
#179 [12:55] <Odysseius> ??> crustygoat win/.minecraft
#180 [12:55] <Absol> crustygoat: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#181 [12:55] * stanloona193 [webchat@90-224-166-20-no508.tbcn.telia.com] has joined #minecrafthelp
#182 [12:55] <Odysseius> crustygoat, In that folder, delete the resourcepacks folder.
#183 [12:56] <crustygoat> ok I will give that a go now thanks
#184 [12:59] <stanloona193> hi, my minecraft 1.13 keeps crashing. sometimes when i open a world/server and sometimes on the mojang screen. the game freezes and gives me the message "Java SE Platform Binary has stopped working" can anyone help?
#185 [12:59] <Odysseius> stanloona193, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#186 [13:02] <crustygoat> resourcepacks folder. was deleted but did not fix the issue
#187 [13:02] <Odysseius> crustygoat, I need the full error log please.
#188 [13:02] <Odysseius> ??> crustygoat paste
#189 [13:02] <Absol> crustygoat: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#190 [13:03] <stanloona193> and if tinkering with discord did not work?
#191 [13:03] <Odysseius> stanloona193, Did you try and uninstall it?
#192 [13:04] <stanloona193> i will try that now
#193 [13:05] <crustygoat> https://paste.ubuntu.com/p/vbD25HF7C5/
#194 [13:06] <Odysseius> ??> crustygoat win/dxdiag
#195 [13:06] <Absol> crustygoat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#196 [13:06] * stanloona193 [webchat@90-224-166-20-no508.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#197 [13:08] <crustygoat> ok brb
#198 [13:11] <crustygoat> https://paste.ubuntu.com/p/2StxgRBNhK/
#199 [13:11] <crustygoat> think I got it right lol
#200 [13:12] <Odysseius> crustygoat, Download and Install this driver: https://www.nvidia.co.uk/Download/driverResults.aspx/136721
#201 [13:20] * IlTraple [webchat@93-36-188-63.ip61.fastwebnet.it] has joined #minecrafthelp
#202 [13:22] <IlTraple> Hi i've got a little big problem logging in my account... it has been a long time sice i've played this game and i can no longe enter in my account
#203 [13:22] <Odysseius> IlTraple, What is your Minecraft Username?
#204 [13:23] <IlTraple> i don't remember
#205 [13:23] <IlTraple> it shoul be helman90
#206 [13:23] <IlTraple> or traple
#207 [13:23] <Odysseius> IlTraple, What does it say when you try to enter the account?
#208 [13:24] <IlTraple> invalid password or email
#209 [13:24] <Odysseius> IlTraple, Have you tried to reset the password?
#210 [13:24] <IlTraple> yes but i no longer
#211 [13:24] <IlTraple> recieve emails
#212 [13:24] <IlTraple> and i don't know why
#213 [13:25] <Odysseius> IlTraple, Any emails at all, or just none from Minecraft?
#214 [13:25] <IlTraple> from minecraft
#215 [13:25] <Odysseius> IlTraple, How long have you been waiting?
#216 [13:25] <IlTraple> i tried two months ago
#217 [13:25] <IlTraple> and today
#218 [13:26] <Odysseius> IlTraple, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#219 [13:26] <Odysseius> ??> IlTraple account/trans-id
#220 [13:26] <Absol> IlTraple: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#221 [13:26] <Odysseius> ??> IlTraple account/send-email
#222 [13:26] <Absol> IlTraple: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#223 [13:26] <Absol> IlTraple: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#224 [13:26] <IlTraple> sooo
#225 [13:26] <IlTraple> for that i have an issue
#226 [13:27] <IlTraple> i purchased thi game back in 2012
#227 [13:27] <IlTraple> and paypal doesn't show the transaction anymore
#228 [13:28] <Odysseius> IlTraple, paypal.com/history
#229 [13:29] <IlTraple> i will give it a look
#230 [13:33] <IlTraple> wow
#231 [13:33] <IlTraple> found it
#232 [13:42] <IlTraple> done
#233 [13:42] <IlTraple> hope they respond
#234 [13:43] <Odysseius> IlTraple: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#235 [13:43] <IlTraple> ok
#236 [13:43] <IlTraple> thank you a lot
#237 [13:43] <IlTraple> have a good day
#238 [13:43] <IlTraple> bye
#239 [13:43] * Amber3 [webchat@dynamic-acs-24-144-229-60.zoominternet.net] has joined #minecrafthelp
#240 [13:44] * Extreme [extreme7@2001:470:1f11:209::13] has quit. (Ping timeout: 183 seconds)
#241 [13:44] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#242 [13:44] <Amber3> My world is frozen after I died, how do I fix this?
#243 [13:47] <crustygoat> ok I downloaded nvidia drivers and installed them
#244 [13:47] <Odysseius> Amber3, What version of the game are you using?
#245 [13:47] <Amber3> 1.13
#246 [13:48] <Odysseius> Amber3, Use 1.13.1-pre2 to see if it fixes the issue.
#247 [13:48] <Amber3> okay one sec
#248 [13:51] <Amber3> It did! Thank you :D <3
#249 [13:52] * Amber3 [webchat@dynamic-acs-24-144-229-60.zoominternet.net] has quit. (Quit: webchat.esper.net)
#250 [13:53] <crustygoat> what else can I try to fix Error: java.lang.OutOfMemoryError: Java heap space ??
#251 [13:53] <Odysseius> crustygoat, Did the driver fix it?
#252 [13:53] <crustygoat> nope
#253 [13:53] <Odysseius> crustygoat, Please provide a new DxDiag log.
#254 [13:53] <Odysseius> ??> crustygoat win/dxdiag
#255 [13:53] <Absol> crustygoat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#256 [13:54] <crustygoat> ok brb
#257 [13:54] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#258 [13:55] * Kaden [webchat@cpe-173-89-10-21.wi.res.rr.com] has joined #minecrafthelp
#259 [13:56] <crustygoat> https://paste.ubuntu.com/p/n5WP4434Xn/
#260 [13:56] <Kaden> When I try to login it says could not connect to authentication servers
#261 [13:56] <Odysseius> Kaden, What operating system are you using?
#262 [13:56] <Kaden> Im on java
#263 [13:56] <Odysseius> ??> Kaden And what operating system?
#264 [13:57] <Odysseius> ??> crustygoat win/update
#265 [13:57] <Absol> crustygoat: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#266 [13:57] <Kaden> as in my pc?
#267 [13:57] <crustygoat> ok will do brb
#268 [13:57] <Odysseius> Kaden, Yes.
#269 [13:58] <Kaden> a windows 10 asus laptop
#270 [13:58] <Odysseius> ??> Kaden tools/hjt
#271 [13:58] <Absol> Kaden: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#272 [13:58] <Absol> Kaden: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#273 [13:59] <Kaden> ok
#274 [14:01] <Kaden> https://paste.ubuntu.com/p/Mr4NCtQ6Jh/
#275 [14:01] <Kaden> like that?
#276 [14:02] <Odysseius> Kaden, Avast Secureline is not compatible with Minecraft, please turn it off before you open and while you run the launcher.
#277 [14:02] <Kaden> How do I do that
#278 [14:02] <Kaden> it wont even let me log into Minecraft.net if that effects anything
#279 [14:02] <Odysseius> oh right, I'm blind
#280 [14:03] * crustygoat [webchat@91.85.188.158] has quit. (Quit: webchat.esper.net)
#281 [14:03] <Odysseius> Kaden, Ever heard of McLeaks?
#282 [14:03] <Kaden> Yes I have
#283 [14:03] <Odysseius> Kaden, Do you know what it does?
#284 [14:03] <Kaden> alts right?
#285 [14:03] <Odysseius> Kaden, And do you see the problem with that being installed on your system?
#286 [14:03] <Kaden> yes
#287 [14:03] <Kaden> how do I get rid of it
#288 [14:03] <Odysseius> Kaden, Good. Two seconds.
#289 [14:04] <Odysseius> ??> Kaden info/mcleaks
#290 [14:04] <Absol> Kaden: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#291 [14:04] <Absol> Kaden: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#292 [14:04] <Odysseius> ??> Kaden win/hosts/edit
#293 [14:04] <Absol> Kaden: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#294 [14:04] <Absol> Kaden: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#295 [14:04] <Odysseius> Kaden, As soon as the file is open, delete the lines containing "mojang.com", and save the file. This will immediately fix any issues.
#296 [14:04] <Kaden> im kinda confused
#297 [14:05] <Odysseius> Kaden, Please be aware that using McLeaks is a direct violation of the EULA, and your own account can easily be stolen that way.
#298 [14:05] <Kaden> ok
#299 [14:05] * Megma450 [webchat@16.ip-151-80-149.eu] has joined #minecrafthelp
#300 [14:05] <Odysseius> Kaden, Read all the info Absol and I told you, while ignoring any lines starting with "??>".
#301 [14:05] <Kaden> how do I run as a administator
#302 [14:06] * crustygoat [webchat@91.85.188.158] has joined #minecrafthelp
#303 [14:06] <Odysseius> Kaden, Type it into the start menu, then you can right-click it
#304 [14:06] <Kaden> ok now what
#305 [14:06] <Kaden> is says do you want to let this file make changes to your computer
#306 [14:07] <Odysseius> Kaden, Yes.
#307 [14:07] <Kaden> ok I did now what
#308 [14:07] <Odysseius> Kaden, Follow the rest of the instructions
#309 [14:08] <crustygoat> im back so I updated and restarted my laptop but still the issue is continuing
#310 [14:08] <Kaden> they both say Mojang.com
#311 [14:08] <Kaden> do I delete both?
#312 [14:08] <Odysseius> Kaden, Yes.
#313 [14:08] <Kaden> ok
#314 [14:08] <Odysseius> crustygoat, Please provide a new DxDiag.
#315 [14:08] <Odysseius> ??> crustygoat win/dxdiag
#316 [14:08] <Absol> crustygoat: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#317 [14:08] <Kaden> just that or the lines of ip behind it
#318 [14:09] <crustygoat> ok brb
#319 [14:09] <Odysseius> Kaden, The whole lines.
#320 [14:09] <Kaden> ok
#321 [14:09] <Kaden> then save?
#322 [14:09] <Odysseius> Kaden, Yes.
#323 [14:09] <Kaden> ok now ill try to login
#324 [14:10] <Kaden> ok it worked thanks so much
#325 [14:10] <crustygoat> https://paste.ubuntu.com/p/mwMYXPCK4Q/
#326 [14:10] * Kaden [webchat@cpe-173-89-10-21.wi.res.rr.com] has quit. (Quit: webchat.esper.net)
#327 [14:11] * Elise [webchat@c-24-118-111-209.hsd1.mn.comcast.net] has joined #minecrafthelp
#328 [14:11] <Odysseius> crustygoat, Download and Install this driver (Windows 10, 64-bit, .exe): https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10
#329 [14:11] <crustygoat> ok brb
#330 [14:12] <Elise> Hey guys. I'm not able to click and hold (which means no mining or breaking blocks), I can only single click in-game. I've deleted the app and redownloaded a couple times, switches mice and keyboard shortcuts, tried changing the hotkey, but nothing's worked
#331 [14:13] <Odysseius> Elise, What kind of mouse are you using?
#332 [14:14] <Elise> Right now it's a logitech bluetooth mouse, but i also tried my roommates gforce mouse.
#333 [14:14] <Odysseius> Elise, Did you install the Logitech Gaming Software?
#334 [14:15] <Elise> No, I haven't heard of that.
#335 [14:18] <Odysseius> Elise, Can you also not hold when using the trackpad (if you have one)?
#336 [14:18] * Elise [webchat@c-24-118-111-209.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#337 [14:19] * Arauro [webchat@192.173.186.96] has joined #minecrafthelp
#338 [14:20] <Arauro> Currently having issues logging into my minecraft account. Its been 2 years since I was able to get into it and now, after returning, it says I've migrated my account which I do not remember doing
#339 [14:21] * Elise [webchat@c-24-118-111-209.hsd1.mn.comcast.net] has joined #minecrafthelp
#340 [14:21] <Odysseius> Arauro, What is the account's username?
#341 [14:21] <Elise> Sorry for leaving, when I went to install the logitech gaming software my computer had to restart.
#342 [14:21] <Odysseius> Elise, Didn't want you to install it, just asked if you had it.
#343 [14:21] <Odysseius> Elise, Can you also not hold when using the trackpad (if you have one)?
#344 [14:22] <Arauro> Its Arauro
#345 [14:22] <Arauro> Same as the one I'm using here. SOrry for the confusion
#346 [14:22] <Elise> Whoops, well I've got it now. And yes, trackpad is included in the issue.
#347 [14:23] <Odysseius> Arauro, "sakkertton" does not ring a bell at all?
#348 [14:23] <Arauro> No it does not
#349 [14:24] <Odysseius> Arauro, Your account has been comprimised. Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#350 [14:24] * mib_vwir1j [Mibbit@193.9.158.151] has joined #minecrafthelp
#351 [14:24] * Absol kicked mib_vwir1j from #minecrafthelp (Reason: ib_vwir1j :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#352 [14:24] <Odysseius> ??> Arauro account/trans-id
#353 [14:24] <Absol> Arauro: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#354 [14:24] <Odysseius> ??> Arauro account/send-email
#355 [14:24] <Absol> Arauro: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#356 [14:24] <Absol> Arauro: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#357 [14:26] * Jeff [webchat@177-106-215-196.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#358 [14:27] * Jeff [webchat@177-106-215-196.xd-dynamic.algarnetsuper.com.br] has quit. (Client Quit)
#359 [14:28] * crustygoat [webchat@91.85.188.158] has joined #minecrafthelp
#360 [14:29] <crustygoat> im back with no luck after that download either
#361 [14:29] <crustygoat> https://paste.ubuntu.com/p/H5mjvwZF8M/
#362 [14:29] <crustygoat> new log report
#363 [14:29] <Odysseius> ??> crustygoat win/reinst
#364 [14:29] <Absol> crustygoat: You may need to reinstall the locally installed files that Minecraft puts into place.
#365 [14:29] <Absol> crustygoat: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#366 [14:30] <crustygoat> thanks brb
#367 [14:31] * Jeff [webchat@177-106-215-196.xd-dynamic.algarnetsuper.com.br] has joined #minecrafthelp
#368 [14:31] * Arauro [webchat@192.173.186.96] has quit. (Quit: webchat.esper.net)
#369 [14:33] <Jeff> I cant acess my account, once a friend of mine changed my e-mail, then i changed it back to the original,but in the last e-mail change, i couldn't acess my account anymore, what whould i do??
#370 [14:34] <Jeff> Should*
#371 [14:34] <Odysseius> ??> Jeff login/throttle
#372 [14:34] <Absol> Jeff: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#373 [14:34] <Absol> Jeff: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#374 [14:36] <Jeff> Ok, but i cant acess my account since may of this year
#375 [14:36] <Odysseius> Jeff, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#376 [14:36] <Odysseius> ??> Jeff account/trans-id
#377 [14:36] <Absol> Jeff: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#378 [14:36] <Odysseius> ??> Jeff account/send-email
#379 [14:36] <Absol> Jeff: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#380 [14:36] <Absol> Jeff: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#381 [14:36] <Jeff> I will try, thanks
#382 [14:51] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#383 [14:52] * thelounge13 [webchat@86-45-106-47-dynamic.agg2.kln.lmk-mlw.eircom.net] has joined #minecrafthelp
#384 [14:53] <thelounge13> my survival world has deleted itself agin i had just put a lot of effort saved it thenreturned later and it was gone
#385 [14:53] <mattym> thelounge13, Which version of the game are you talking about?
#386 [14:54] <thelounge13> computer or im on 1.12 in this world
#387 [14:54] <mattym> thelounge13, Have you checked the saves folder to see if the world still shows up there?
#388 [14:55] <thelounge13> it was there originally but now its gone
#389 [14:55] <thelounge13> i checked earlier and it was there but then when i checked later it was gone
#390 [14:56] <mattym> thelounge13, Then there isn't anything you can do.
#391 [14:56] <thelounge13> so my world is justgone
#392 [14:56] <mattym> Yes
#393 [14:57] * crustygoat [webchat@91.85.188.158] has quit. (Quit: webchat.esper.net)
#394 [14:57] <mattym> thelounge13, Sometimes corrupt worlds wont show up in the game but can be repaired. But if its not in the saves folder, then its lost.
#395 [14:58] <thelounge13> fml
#396 [15:03] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#397 [15:04] * crustygoat [webchat@91.85.188.158] has joined #minecrafthelp
#398 [15:05] <crustygoat> hay guys an girls I logged back in to thank you for all your help
#399 [15:06] <crustygoat> deleting .Minecraft file worked I can continue playing so thanks again for all your help
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#401 [15:13] * Akromaster [webchat@240.85-86-66.dynamic.clientes.euskaltel.es] has joined #minecrafthelp
#402 [15:16] <Akromaster> Hello! I can not start Minecraft. When I click in PLAY button is shown the next message: ERROR Unable to start java.
#403 [15:16] <Odysseius> Akromaster, What is the full error message?
#404 [15:16] <mattym> ??> Akromaster launcher/log
#405 [15:16] <Absol> Akromaster: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#409 [15:40] * superguy51 [webchat@stjhnbsu1kw-47-54-238-13.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#410 [15:40] <superguy51> hello
#411 [15:42] <superguy51> why dose it say "Unable to save download. es_mx.lang"
#412 [15:42] <superguy51> Exists: file" when i press play
#413 [15:42] <superguy51> Exists: file" when i press play
#414 [15:43] * superguy51 [webchat@stjhnbsu1kw-47-54-238-13.dhcp-dynamic.fibreop.nb.bellaliant.net] has left #minecrafthelp
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#416 [15:44] * superguy51 [webchat@stjhnbsu1kw-47-54-238-13.dhcp-dynamic.fibreop.nb.bellaliant.net] has joined #minecrafthelp
#417 [15:45] * superguy51 is now known as superguy
#418 [15:47] <superguy> why dose it say Unable to save download. es_mx.lang when i click play
#419 [15:48] <superguy> hello
#420 [15:48] <superguy> why dose it say Unable to save download. es_mx.lang when i click play
#421 [15:51] * Horse [webchat@d64-180-168-111.bchsia.telus.net] has joined #minecrafthelp
#422 [15:52] <Horse> Can anyone help e
#423 [15:52] <Horse> me*
#424 [15:52] <Horse> My game is broken af
#425 [15:52] <superguy> i think there all afk
#426 [15:52] <Horse> omg
#427 [15:52] <Horse> Can u help me
#428 [15:52] * James [webchat@S0106c0a0bb1eb10b.vc.shawcable.net] has joined #minecrafthelp
#429 [15:53] <James> How do I download minecraft
#430 [15:53] <Horse> My game says Error Authentication to Minecraft.net Failed
#431 [15:53] <James> Minecraft sucks sucks sucks sucks sucks FUCKS
#432 [15:53] <Absol> James: Please keep it civil
#433 [15:53] <superguy> why dose it say Unable to save download. es_mx.lang when i click play
#434 [15:53] <James> FUCKKKK
#435 [15:53] * Absol kicked James from #minecrafthelp (Reason: ames :Keep it civilized, you are just a human being)
#436 [15:54] * superguy [webchat@stjhnbsu1kw-47-54-238-13.dhcp-dynamic.fibreop.nb.bellaliant.net] has quit. (Quit: webchat.esper.net)
#437 [15:54] <Horse> Absol plz help
#438 [15:55] <Horse> Absol plz man
#439 [15:55] * Horse [webchat@d64-180-168-111.bchsia.telus.net] has quit. (Client Quit)
#440 [16:33] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
#441 [16:35] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#442 [16:50] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has joined #minecrafthelp
#443 [17:06] * Eternal_Abyss [webchat@cpe-172-101-48-122.maine.res.rr.com] has joined #minecrafthelp
#444 [17:06] <Eternal_Abyss> I have the old minecraft launcher and I don't know how to change it to the new one
#445 [17:14] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
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#449 [17:30] * e_l1997 [~quassel@77.240.75.41] has quit. (Ping timeout: 183 seconds)
#450 [17:36] * Brick_EMoshy [webchat@75-141-113-17.dhcp.mtpk.ca.charter.com] has joined #minecrafthelp
#451 [17:36] <Brick_EMoshy> Hello?
#452 [17:37] * Benjam2000 [webchat@sthypq6907w-70-55-95-240.dsl.bell.ca] has joined #minecrafthelp
#453 [17:38] <Benjam2000> My game is crashing when I try to join some server
#454 [17:38] <Benjam2000> didn't found the error code on google
#455 [17:39] <Brick_EMoshy> my account got hacked
#456 [17:39] <Benjam2000> The game crashed whilst updating screen events
#457 [17:39] <Benjam2000> Error: java.lang.IllegalArgumentException: java.text.ParseException: An unassigned code point was found in the input gg👌
#458 [17:41] * Akromaster [webchat@240.85-86-66.dynamic.clientes.euskaltel.es] has quit. (Quit: webchat.esper.net)
#459 [17:46] <Brick_EMoshy> #minecrafthelp my account got stloen
#460 [17:47] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#461 [17:55] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#462 [17:56] <Brick_EMoshy> so is everyone dead or something
#463 [18:09] * parasite [~parasite@mar75-4-82-230-46-11.fbx.proxad.net] has joined #minecrafthelp
#464 [18:09] * CL73264 [webchat@072-185-198-211.res.spectrum.com] has joined #minecrafthelp
#465 [18:10] <CL73264> Trying to launch the game and getting "The specified custom log config does not exist." Not sure what to do. Tried redownloading and installing and am getting the same error.
#466 [18:15] <mattym> ??> Brick_EMoshy account/send-email
#467 [18:15] <Absol> Brick_EMoshy: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#468 [18:15] <Absol> Brick_EMoshy: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#469 [18:15] <mattym> ??> CL73264 win/reinst
#470 [18:15] <Absol> CL73264: You may need to reinstall the locally installed files that Minecraft puts into place.
#471 [18:15] <Absol> CL73264: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#472 [18:16] <CL73264> Thanks. We'll see.
#473 [18:23] <CL73264> Thanks. Wiping the directory worked.
#474 [18:33] * GDICommander [webchat@modemcable221.7-221-104.mc.videotron.ca] has joined #minecrafthelp
#475 [18:34] <GDICommander> Hello, my friend cannot connect to my Minecraft Realm, but I can connect. I have invited my friend and he still cannot connect (stuck at the Connecting to the realm)
#476 [18:35] <GDICommander> My friend's version of Minecraft is 1.13 (Mac)
#477 [18:35] <GDICommander> Do you know what the problem might be?
#478 [18:35] <mattym> GDICommander, There have been issues with Realms lately, best bet is to wait and see if it gets fixed.
#479 [18:36] * Brick_EMoshy [webchat@75-141-113-17.dhcp.mtpk.ca.charter.com] has quit. (Quit: webchat.esper.net)
#480 [18:37] <GDICommander> All right, is this documented somewhere on a forum or an official web site?
#481 [18:38] <mattym> GDICommander, Its on the bug tracker. Multiple issues have been reported. Right now with Realms all you can do is wait.
#482 [18:46] <GDICommander> All right, thank you for the info!
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#488 [19:38] <Isaac> hey, I'm trying to open my Minecraft, and I can get to the initial Minecraft launcher tab, but once I press play, it says that it's, "unable to access file." is there anything I can do to fix this?
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#490 [20:11] <olev> I was randomly signed out of the launcher saying failed to refresh login, then, it said my password was incorrect. I reset my password probably 5 times and none of them have worked
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#496 [21:33] <kaleb> I would like to figure out the email for my minecraft account so i can get windows 10 edition
#497 [21:34] <kaleb> i have a really old minecraft account i know the username and password but not the email
#498 [21:34] <mattym> ??> kaleb account/send-email
#499 [21:34] <Absol> kaleb: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#500 [21:34] <Absol> kaleb: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#501 [21:35] <kaleb> i dont have the transaction id i forget when i bought it and what payment method i used
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#508 [21:58] <Tarzan> Hello, is there anyway to find out the email that I used to create my minecraft account?
#509 [21:58] <Tarzan> I know my username in game, but that's not working
#510 [21:59] <mattym> ??> Tarzan account/send-email
#511 [21:59] <Absol> Tarzan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#512 [21:59] <Absol> Tarzan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#514 [22:38] <KillerFerrets> The newest edition download won't complete
#515 [22:39] <KillerFerrets> How can I fix this?
#516 [22:39] <KillerFerrets> Nevermind, I am reading the report
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