#1 [00:52] * Lil_Shiko [webchat@109-227-204-242.mynts.ru] has joined #minecrafthelp
#2 [00:58] <Lil_Shiko> Hello everybody. What should I do if I cant log in to minecraft? Could not connect to server.
#3 [01:09] * Lil_Shiko [webchat@109-227-204-242.mynts.ru] has joined #minecrafthelp
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#6 [01:55] * Sheeplover1011 [webchat@r49-2-5-12.cpe.vividwireless.net.au] has joined #minecrafthelp
#7 [01:56] <Sheeplover1011> i need help with trying to get on my launcher. i tried uninstalling the launcher and reinstalling java and turning off my computer (i never turn it off) when i turn on the launcher, it looks like its open in the taskbar but when i click on it from the task bar nothing appears. when i hover over it in the taskbar it shows at the top the usual logo a
#8 [01:56] <Sheeplover1011> nd the text Minecraft launcher but the picture is nothing please help.
#9 [01:58] <Sheeplover1011> hello?
#10 [01:59] * Frisk [~piotrex43@79.163.218.74.ipv4.supernova.orange.pl] has joined #minecrafthelp
#11 [02:09] <Sheeplover1011> Why isnt anyone answering
#12 [02:10] <Andrio> We were busy trying to get through a door.
#13 [02:10] <Andrio> Sheeplover1011, does the window preview appear when you move your mouse pointer over it?
#14 [02:17] * Sheeplover1011 [webchat@r49-2-5-12.cpe.vividwireless.net.au] has quit. (Quit: webchat.esper.net)
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#16 [03:03] * kerybubo09 [webchat@catv-176-63-20-218.catv.broadband.hu] has joined #minecrafthelp
#17 [03:04] <kerybubo09> I will not start with 1.12.2 if I type in
#18 [03:05] <Greymagic27> What seems to be the problem?
#19 [03:07] <kerybubo09> What seems to be the problem?
#20 [03:07] <kerybubo09> sorry no
#21 [03:07] <kerybubo09> that when I want to change minecraft to 1.12.2 then it will succeed but it will not start
#22 [03:07] <Greymagic27> What do you mean by not start?
#23 [03:09] <kerybubo09> the problem is not to start but I do not know why
#24 [03:10] <Greymagic27> What does it say when you try to start it
#25 [03:11] <kerybubo09> it is ERROR
#26 [03:12] <Greymagic27> Yes but what sort of error
#27 [03:13] <kerybubo09> I do not know how to write that error
#28 [03:13] <Greymagic27> ??> @kerybubo09 paste
#29 [03:13] <Absol> @kerybubo09: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#30 [03:13] <kerybubo09> what is this
#31 [03:14] <Greymagic27> It is a site for you to put your error on
#32 [03:14] <kerybubo09> Oh, Thank
#33 [03:22] <kerybubo09> thank you very much
#34 [03:23] * natanelho [webchat@77.138.37.166] has joined #minecrafthelp
#35 [03:25] <natanelho> hello! Im on linux (ubuntu 18) and minecraft crashes with 'An unexpected issue occured and the game has crashed'
#36 [03:25] <natanelho> I have no idea how to get the log
#37 [03:26] <natanelho> Im trying to play on minecraft 1.12.2 if that matters at all
#38 [03:26] <Greymagic27> I would help but I know nothing about linux
#39 [03:26] <natanelho> uh maybe that;s not a problem specifically with linux
#40 [03:26] <natanelho> where do I get the log file?
#41 [03:27] <Greymagic27> ??> @natanelho launcher/crash-log
#42 [03:27] <Absol> @natanelho: We need to see your crash log, which is created after a crash.
#43 [03:27] <Absol> @natanelho: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#44 [03:27] <Greymagic27> Not sure if that even works on linux though
#45 [03:30] <natanelho> there's no 'crash-reports' folder; the only thing that might help is a file named 'launcher_log.txt' and 'logs/latest.log'
#46 [03:30] <natanelho> any of thoses help?
#47 [03:30] <Greymagic27> Send that
#48 [03:31] <natanelho> which one?
#49 [03:31] <Greymagic27> Latest.log
#50 [03:31] <natanelho> oh it's empty
#51 [03:31] <Greymagic27> Try the other one
#52 [03:31] <Greymagic27> I would ask you to do a hjt log but you can't run exe
#53 [03:32] <natanelho> https://paste.ubuntu.com/p/BGc6WyDT7J/
#54 [03:32] <natanelho> that's launcher_log.txt
#55 [03:33] <Greymagic27> Is there anyway you can run a .exe file?
#56 [03:34] <Greymagic27> Have you tried downscaling the res?
#57 [03:34] <natanelho> I have wine tho that's not always working 100% of the time
#58 [03:34] <Greymagic27> Lets see if it works with this
#59 [03:34] <Greymagic27> ??> @natanelho tools/hjt
#60 [03:34] <Absol> @natanelho: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#61 [03:34] <Absol> @natanelho: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#62 [03:34] <natanelho> downscaling the resolution? why lol it is already low
#63 [03:35] <Greymagic27> It said you had an invalid window parameter
#64 [03:38] <natanelho> https://paste.ubuntu.com/p/j5dTFfJKFZ/
#65 [03:38] <natanelho> this about wine
#66 [03:43] <natanelho> my configuration- version 1.12.2 ; resolution 100x100 (I also tried the default), everything else I left as grey (didnt turn those options on)
#67 [03:44] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#68 [03:48] <natanelho> I switched "open output log when the game starts" on and this is what it shows: https://paste.ubuntu.com/p/gzDBsH89ws/
#69 [03:55] <natanelho> is there a way to run minecraft from command line? maybe that'll explain what's wrong
#70 [03:55] <natanelho> (and that shouldnt be so different between linux and windows)
#71 [04:02] <natanelho> where can I get the '.jar' file? it worked for me before...
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#76 [04:45] * natanelho [webchat@77.138.37.166] has joined #minecrafthelp
#77 [04:45] <natanelho> ... did I miss something? is there a log to this irc channel?
#78 [04:45] <Greymagic27> Nope
#79 [04:45] <Greymagic27> Not unless you have a bouncer
#80 [04:45] <Greymagic27> Why?
#81 [04:47] <natanelho> Im came here from the site, not with a proper irc thing
#82 [04:48] <Greymagic27> Do you need support?
#83 [04:48] <natanelho> yes
#84 [04:48] <Greymagic27> What is the problem?
#85 [04:48] <natanelho> uh was I not here about a hour ago? I wanted to get minecraft to work on my linux computer
#86 [04:49] <Greymagic27> Oh yes
#87 [04:49] <Greymagic27> I still know nothing about linux
#88 [04:49] <natanelho> lol... is there a way to run the game from command line?
#89 [04:50] <natanelho> I cant find the Minecraft.jar file for that , I think I did that on my windows computer before...
#90 [04:50] <Greymagic27> It will be where you saved your minecraft
#91 [04:54] <natanelho> ...where I saved what? I installed the game on my computer (with the .deb file)
#92 [04:54] * thelounge50 [webchat@138019113059.ctinets.com] has joined #minecrafthelp
#93 [04:54] <Greymagic27> See, I know nothing about linux lol
#94 [04:54] <Greymagic27> Come back around 3PM BST
#95 [04:55] <thelounge50> paste.ubuntu.com/p/c5rg8KvKRD/
#96 [04:55] <Greymagic27> @thelounge50, What is the error that it gives you?
#97 [04:56] <thelounge50> my screenshots are all black
#98 [04:56] <Greymagic27> Is that your problem?
#99 [04:56] <thelounge50> yes
#100 [04:56] <Greymagic27> Try using windowed mode then taking a screenshot
#101 [04:57] <thelounge50> what is windowed mode?
#102 [04:57] <natanelho> press F111
#103 [04:57] <Greymagic27> F11*
#104 [04:57] <natanelho> that... would make your minecraft run in a small window
#105 [04:57] <Greymagic27> It might solve the issue
#106 [04:58] <thelounge50> no still black
#107 [04:58] <natanelho> what's black?
#108 [04:59] <natanelho> can you see the minecraft window next to other things you have opened up?
#109 [04:59] <Greymagic27> Have you tried restarting your computer? @thelounge50
#110 [04:59] <natanelho> Greymagic27 but even under Windows, when I ran the game, it did not give me the Minecraft.jar file
#111 [04:59] <natanelho> only the exe
#112 [05:01] <thelounge50> @natanelho it give me jar file
#113 [05:01] <natanelho> what jar file?
#114 [05:01] <thelounge50> minecraft.jar file
#115 [05:01] <natanelho> I mean... I can show the folder in which I ran the exe launcher
#116 [05:01] <Greymagic27> @thelounge50, have you tried restarting your minecraft?
#117 [05:02] <thelounge50> when I record youtube video is working but screenshot is not working
#118 [05:03] <natanelho> did you try to screenshot with F2?
#119 [05:03] <thelounge50> yes
#120 [05:03] <natanelho> weird
#121 [05:04] <thelounge50> but I click F1 then click F2
#122 [05:04] <natanelho> try without
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#124 [05:04] <thelounge50> not working
#125 [05:06] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#126 [05:08] <natanelho> @Greymagic27 when you said I should come back in 3PM BST (2 hrs from now), who do you mean I should wait for?
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#128 [05:15] * Ha [webchat@host-92-44-193-113.reverse.superonline.net] has joined #minecrafthelp
#129 [05:15] <Ha> a
#130 [05:16] <natanelho> ?
#131 [05:16] <roccomac> My world has chunks that cause the game to crash every time I get near them. I can go thousands of blocks in any direction as long as I don't get near those chunks. I assume those chunks are corrupt. Is there a way to fix it?
#132 [05:17] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#133 [05:17] <natanelho> open the map in a map editor
#134 [05:18] <natanelho> like mcedit
#135 [05:18] <Ha> I get a timeout error.What can I do?
#136 [05:18] <natanelho> roccomac try to find what happend there, fix it, or delete and regenerate the problematic chunks
#137 [05:19] <roccomac> I'll give mcedit a shot. Thanks.
#138 [05:19] <Greymagic27> @Ha, When does this error happen?
#139 [05:20] <Ha> multiplayer games
#140 [05:21] <Greymagic27> ??> @Ha tools/hjt
#141 [05:21] <Absol> @Ha: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#142 [05:21] <Absol> @Ha: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#143 [05:25] <Greymagic27> @Ha, Is it done?
#144 [05:27] <Ha> file:///C:/Users/SeLaM/Downloads/lapaaa.log
#145 [05:27] <Ha> wht?
#146 [05:28] <Greymagic27> Please run the hjt program
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#150 [05:29] <BrokenEye3> Are there any support people here, or is it just users?
#151 [05:29] <Greymagic27> I'm a support person
#152 [05:30] <BrokenEye3> Okay, great. My game is crashing when it launches, less than a second into the Mojang screen.
#153 [05:30] <Greymagic27> Crash report?
#154 [05:30] <Greymagic27> ??> @BrokenEye3 paste
#155 [05:30] <Absol> @BrokenEye3: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#156 [05:31] <BrokenEye3> None https://paste.ubuntu.com/p/xggy9dZJBj/
#157 [05:31] <BrokenEye3> None of the solutions I've found in help articles relating to the issue have worked.
#158 [05:32] <Greymagic27> Have you tried getting java gain?
#159 [05:32] <Greymagic27> again*
#160 [05:32] <BrokenEye3> Yes
#161 [05:32] <Greymagic27> Hmm
#162 [05:32] <Greymagic27> Have you done a hjt log?
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#164 [05:32] <BrokenEye3> What's that?
#165 [05:32] <Greymagic27> ??> @BrokenEye3 tools/hjt
#166 [05:32] <Absol> @BrokenEye3: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#167 [05:32] <Absol> @BrokenEye3: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#168 [05:34] <BrokenEye3> https://paste.ubuntu.com/p/JnyNgMFHTy/
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#170 [05:35] <Greymagic27> You have nothing blocking your minecraft, It must be a java problem
#171 [05:35] <BrokenEye3> I've already updated my Java
#172 [05:35] <BrokenEye3> That didn't help
#173 [05:35] <BrokenEye3> I've also updated my drivers.
#174 [05:35] <BrokenEye3> I've tried running as an Admin
#175 [05:35] <BrokenEye3> I've tried logging out and back in.
#176 [05:35] <BrokenEye3> I've tried disabling my firewall.
#177 [05:36] <gack> how do I connect hwre with a client?
#178 [05:36] <gack> (proper client)
#179 [05:36] <gack> host, port...?
#180 [05:38] <BrokenEye3> Absol I don't have Discord, so I can't disable it. I don't have mods, so I can't disable them.
#181 [05:38] <BrokenEye3> Absol I already have the latest version of Minecraft
#182 [05:39] <BrokenEye3> Absol I used the "Java Executable" option to point out the correct version of Java (C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe). That didn't help either.
#183 [05:39] <BrokenEye3> I've also tried rolling back my drivers and Java version. That didn't work, so I updated them again.
#184 [05:40] <BrokenEye3> I have no malware or adware. I've scanned using a few different programs.
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#186 [05:40] <BrokenEye3> Absol Are you still here?
#187 [05:45] <Andrio> ??> BrokenEye3 launcher/crash-log
#188 [05:45] <Absol> BrokenEye3: We need to see your crash log, which is created after a crash.
#189 [05:45] <Absol> BrokenEye3: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#190 [05:46] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#191 [05:47] <BrokenEye3> Absol https://paste.ubuntu.com/p/C3TQ8Z7mVs/
#192 [05:48] <Andrio> ??> BrokenEye3 win/reinst
#193 [05:48] <Absol> BrokenEye3: You may need to reinstall the locally installed files that Minecraft puts into place.
#194 [05:48] <Absol> BrokenEye3: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#195 [05:49] <BrokenEye3> Just confirming, my saves will be preserved? Should I back them up just in case?
#196 [05:51] <BrokenEye3> Oh wait, nevermind. If I'm manually deleting them in the Explorer, of course anything I don't delete will be preserved. Silly me
#197 [05:51] <natanelho> .
#198 [05:52] <BrokenEye3> Here goes nothing.
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#200 [05:55] <BrokenEye3> Absol It looks like it worked, but I'm going to open up my world just to be sure.
#201 [05:56] <BrokenEye3> Absol Alright, it definitely worked. I'm going to have to set my settings all over again, but my problem is resolved. Thank you for your help.
#202 [05:57] <Andrio> no problem.
#203 [05:57] <Andrio> no problem.
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#212 [06:56] <roccomac> I've got chunks that cause crashing every time I get near them. MCedit was a suggestion to try to fix corrupt chunks but I can't get mcedit to fire up on any 1.13 world. It crashes trying to load any 1.13 world.
#213 [06:57] <Andrio> roccomac, does the issue occur in optimised worlds?
#214 [06:58] <roccomac> I've tried both. Optimized worlds and native 1.13 worlds. The world I'm having issues with certain chunks causing crashing is a native 1.13 world.
#215 [07:04] <roccomac> Here's the most recent crash report. https://paste.ubuntu.com/p/7MVpYPxYtT/
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#219 [07:16] <roccomac> Apparently mcedit doesn't support 1.13. Any ideas of how to solve my crashing issue without a world editor? I've tried recreating the world and copying the level.dat file to my current world with no luck.
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#225 [08:33] * TheBigBangCraft [webchat@37.228.228.5] has joined #minecrafthelp
#226 [08:35] <TheBigBangCraft> I have an issue when I try to join any server. The Authentication Servers are Down. I bought the game in 2014 but have stopped playing in 2016 and when I reinstalled it yesterday this error occurs. What can I do about it?
#227 [08:35] <Greymagic27> ??> @TheBigBangCraft tools/hjt
#228 [08:35] <Absol> @TheBigBangCraft: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#229 [08:35] <Absol> @TheBigBangCraft: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#230 [08:36] <TheBigBangCraft> I use the Linux version Is there any equivalent of Hijackthis for Linux?
#231 [08:36] <Greymagic27> You could try and use wine
#232 [08:37] <TheBigBangCraft> I don’t have a Windows Licence though
#233 [08:37] <Greymagic27> https://minecraftirc.net/support-articles/known-incompatible-software/
#234 [08:37] <Greymagic27> Check if you have any programs which are on there
#235 [08:37] <urielsalis> No
#236 [08:38] <Greymagic27> :O
#237 [08:38] <urielsalis> If you are running hjt inside Wine it wouldnt detect anything
#238 [08:38] <Greymagic27> Damnit
#239 [08:38] <urielsalis> TheBigBangCraft, what are the contents of /etc/hosts?
#240 [08:38] <TheBigBangCraft> I have a VPN maybe that’s the issue
#241 [08:38] * Webchat_59384 [webchat@189-31-99-247.bnut3702.dsl.brasiltelecom.net.br] has joined #minecrafthelp
#242 [08:38] <urielsalis> TheBigBangCraft, VPNs are usually blocked too :P
#243 [08:38] <TheBigBangCraft> Makes sense
#244 [08:38] <urielsalis> TheBigBangCraft, if 3 attempts are made with the same IP, it gets blocked for a hour
#245 [08:39] <Webchat_59384> ws
#246 [08:39] * Webchat_59384 [webchat@189-31-99-247.bnut3702.dsl.brasiltelecom.net.br] has quit. (Client Quit)
#247 [08:39] <TheBigBangCraft> 3 Attempts in logging in?
#248 [08:39] <urielsalis> TheBigBangCraft, yep
#249 [08:39] <TheBigBangCraft> Oh 😲
#250 [08:39] * Tarzan [webchat@173-80-129-206.stabcmtk01.res.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#251 [08:40] * urielsalis needs to find a emoji font for irc
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#252 [08:44] * brainsforshit [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#253 [08:44] * Absol kicked brainsforshit from #minecrafthelp (Reason: rainsforshit :Keep it civilized, you are just a human being)
#254 [08:47] * uhh [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#255 [08:47] <uhh> i keep getting a weird error and mc wont launch https://hastebin.com/firuquyene.sql (Plz read the pastebin)
#256 [08:48] <Andrio> uhh, if you know how to edit your launcher profile options, remove everything from JVM Arguments other than -Xmx
#257 [08:48] <Andrio> (and the corresponding number)
#258 [08:49] <urielsalis> Also mind that Java 9 is not officially supported yet
#259 [08:49] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#260 [08:49] <urielsalis> (and its already old considering Java 11 is out)
#261 [08:49] <uhh> Yay, that worked thank you
#262 [08:50] * uhh [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Client Quit)
#263 [09:25] * esper_gvxgcu [~Mibbit@user-160uo3f.cable.mindspring.com] has joined #minecrafthelp
#264 [09:26] <esper_gvxgcu> Hello, I'm getting a fatal bootstrap error upon launch. I'm on a mac. Is it DNS problem?
#265 [09:30] * Bobr [webchat@95.151.109.156] has joined #minecrafthelp
#266 [09:30] <Bobr> hi I have a problem
#267 [09:31] <Bobr> https://pastebin.com/HHtkPZfz
#268 [09:37] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#271 [10:01] * DARKMASTERD_PVP [webchat@190-72-136-105.dyn.dsl.cantv.net] has joined #minecrafthelp
#272 [10:01] * DARKMASTERD_PVP [webchat@190-72-136-105.dyn.dsl.cantv.net] has quit. (Client Quit)
#273 [10:03] * luce [webchat@static.kpn.net] has joined #minecrafthelp
#274 [10:04] <luce> hello, I am having some trouble with my realm. It suddenly kicks all players and we are unable to login again. Subscription is still valid for another month, after a day or two we are able to login again. This happens every few days.
#275 [10:04] <Greymagic27> Does it give any message after kicking you?
#276 [10:05] <luce> Nope it just starts lagging and kicks us all out. When attempting to login again it says all other players are still in the server but it crashes immediately
#277 [10:05] <Greymagic27> Crash report?
#278 [10:05] <Greymagic27> ??> @luce paste
#279 [10:05] <Absol> @luce: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#280 [10:05] <luce> let me check
#281 [10:06] <luce> it says: fatal error SIGSEGV (0xb) at pc=0x000000011e1eab9b, pid=3310, tid=89631
#282 [10:07] <Greymagic27> Post the full crash log onto paste.ubuntu.com
#283 [10:07] <luce> RE version: Java(TM) SE Runtime Environment (8.0_74-b02) (build 1.8.0_74-b02)
#284 [10:07] <luce> # Java VM: Java HotSpot(TM) 64-Bit Server VM (25.74-b02 mixed mode bsd-amd64 compressed oops)
#285 [10:07] <luce> ah ok
#286 [10:07] <luce> I pasted it
#287 [10:08] <Greymagic27> Please can you give us the link?
#288 [10:08] <luce> https://paste.ubuntu.com/p/v72PTz2sPx/
#289 [10:08] <luce> here you go :)
#290 [10:08] <Greymagic27> https://bugs.mojang.com/browse/REALMS-1116
#291 [10:09] <luce> thanks, I'll go check that out
#292 [10:09] <Greymagic27> No problem
#293 [10:10] * esper_gvxgcu [~Mibbit@user-160uo3f.cable.mindspring.com] has joined #minecrafthelp
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#296 [10:14] * kingofpizza [webchat@ARennes-658-1-165-117.w86-214.abo.wanadoo.fr] has joined #minecrafthelp
#297 [10:17] <kingofpizza> hello , someone here ?
#298 [10:18] <Greymagic27> Yep
#299 [10:18] <Greymagic27> How can I help
#300 [10:18] * luce [webchat@static.kpn.net] has joined #minecrafthelp
#301 [10:18] <kingofpizza> hi !
#302 [10:18] <luce> hello
#303 [10:18] <kingofpizza> i can't launch minecraft, it crashes everytime i click launch, and it says An error has occured
#304 [10:19] <Greymagic27> Does it produce a crash log?
#305 [10:19] <kingofpizza> yes, it says Process crashed with exit code 1
#306 [10:19] <Greymagic27> ??> @kingofpizza paste
#307 [10:19] <Absol> @kingofpizza: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#308 [10:19] <Greymagic27> Put the full crash log on there
#309 [10:19] <kingofpizza> ok
#310 [10:20] <kingofpizza> https://paste.ubuntu.com/p/59mFVZWS32/
#311 [10:20] <kingofpizza> heres the link
#312 [10:21] <urielsalis> ??> kingofpizza win/!
#313 [10:21] <Absol> kingofpizza: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#314 [10:21] <Absol> kingofpizza: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#315 [10:21] <kingofpizza> i saw that already and changed my Windows username what should i do now ?
#316 [10:22] <Lord_Ralex> As explained by the page, changing the name doesn't work
#317 [10:23] <kingofpizza> oh ok sorry my bad
#318 [10:23] <Lord_Ralex> You have to either create a new windows account, or change the working directory (although the steps are probably old)
#319 [10:23] * luce [webchat@static.kpn.net] has quit. (Quit: webchat.esper.net)
#320 [10:46] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#321 [10:50] * natanelho [webchat@77.138.37.166] has joined #minecrafthelp
#322 [10:50] <natanelho> uh... guess I'll ask again...
#323 [10:50] * trever [webchat@186.176.245.159] has joined #minecrafthelp
#324 [10:51] <natanelho> can anybody help me to make minecraft run on my linux pc?
#325 [10:52] <natanelho> it doesnt launch
#326 [10:52] <kingofpizza> THANKS FUKING GOD IT WORKED
#327 [10:52] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#328 [10:53] <kingofpizza> made a new windows account and it works finally
#329 [10:53] <Indy> Hello
#330 [10:53] <Greymagic27> Hello
#331 [10:53] * trever [webchat@186.176.245.159] has quit. (Client Quit)
#332 [10:53] <Indy> i don't know if i am doing this right but i was told to come here for my problem
#333 [10:53] <kingofpizza> thanks Lord_Ralex so much
#334 [10:53] <kingofpizza> good luck with your issues guys
#335 [10:53] <Greymagic27> @Indy, What is your problem/
#336 [10:54] <Indy> so i have been playing minecraft for the better part of a decade
#337 [10:54] <Indy> this is the second computer (newer) that it has been on and this problem never happened before
#338 [10:54] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#339 [10:55] <Indy> i've been looking into it online and there's nothing quite like what i'm experiencing
#340 [10:55] <Indy> anyway ever since 1.13 on java it has been crashing my computer
#341 [10:55] <Indy> randomly
#342 [10:55] <Greymagic27> Does it produce a crash report?
#343 [10:55] <Indy> sometimes
#344 [10:55] <Greymagic27> ??> @Indy paste
#345 [10:55] <Absol> @Indy: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#346 [10:55] <Indy> sometimes the crash report crashe it
#347 [10:55] <Greymagic27> Can you put the crash report on here?
#348 [10:55] * Meoowy [webchat@dslb-188-097-253-083.188.097.pools.vodafone-ip.de] has joined #minecrafthelp
#349 [10:56] <Meoowy> Hallo jemand deutsches hier?
#350 [10:56] <Indy> one moment
#351 [10:56] <Greymagic27> This is english only support @Meoowy
#352 [10:56] <Meoowy> oh where is the german?
#353 [10:56] <Greymagic27> I don't think we have one
#354 [10:56] <Greymagic27> Can you speak english?
#355 [10:57] <Indy> This is the error i still have a copy of, the rest of it is gone being that i experienced the blue screen of death: exception_access_violation (0xc0000005) at pc=0x0000000073df3a69, pid=164, tid=8516
#356 [10:57] <Meoowy> yes ähm.. one moment..
#357 [10:58] <mattym> ??> Indy launcher/crash-log
#358 [10:58] <Absol> Indy: We need to see your crash log, which is created after a crash.
#359 [10:58] <Absol> Indy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#360 [10:58] * Meoowy [webchat@dslb-188-097-253-083.188.097.pools.vodafone-ip.de] has quit. (Client Quit)
#361 [11:01] <Indy> there is no crash report folder
#362 [11:02] <Indy> but i think i found it
#363 [11:03] <Indy> https://paste.ubuntu.com/p/dMg9NWRKJ2/
#364 [11:03] <Indy> is that what i needed to do?
#365 [11:04] <mattym> Indy, That will do.
#366 [11:04] <mattym> ??> Indy tools/hjt
#367 [11:04] <Absol> Indy: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#368 [11:04] <Absol> Indy: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#369 [11:06] * Jeff [webchat@192.119.160.6] has joined #minecrafthelp
#370 [11:06] <Jeff> hello there
#371 [11:06] <Jeff> when I try logging on minecraft I receive an error saying "could not connect to server"
#372 [11:07] <Jeff> how do i fix this?
#373 [11:07] <mattym> Jeff, Is the in the launcher or on the site?
#374 [11:07] <Jeff> launcher
#375 [11:07] <mattym> Jeff, What happens if you try on the website?
#376 [11:07] <Jeff> let me check, i have not used the website in years
#377 [11:08] <Indy> https://paste.ubuntu.com/p/w2NDHxhDCZ/
#378 [11:08] <natanelho> is there somebody who knows how to help with linux stuff? give me a name, I would wait for him to come online instead of popping every now and again and being annoyin
#379 [11:09] <mattym> natanelho, What is the issue?
#380 [11:09] <Jeff> just tried logging onto the website and received this error "an error prevented your request from being processed. Please try again."
#381 [11:09] <mattym> Jeff, Are you using a VPN or Proxy?
#382 [11:09] <Jeff> nope
#383 [11:09] <natanelho> "an unexpected error issue occured"
#384 [11:09] * Jeff [webchat@192.119.160.6] has quit. (Client Quit)
#385 [11:09] <mattym> ??> Indy win/dxdiag
#386 [11:09] <Absol> Indy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#387 [11:10] <Indy> I should mention that my issue did not start until 1.13 came out. it also caused chunks of my worlds to be moved around
#388 [11:10] <mattym> natanelho, Thats a pretty generic error, can you be more specific.
#389 [11:10] <natanelho> I posted it here: for all the logs and things : https://www.minecraftforum.net/forums/support/java-edition-support/2921906-cant-run-minecraft-on-linux
#390 [11:10] <natanelho> brb
#391 [11:12] <mattym> natanelho, Your post says you are using Ubuntu 18.4, did you make any changes or remove any components?
#392 [11:15] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has quit. (Quit: good byeee ding ding ding...)
#393 [11:17] <Indy> https://paste.ubuntu.com/p/3QYWQTpS9f/
#394 [11:18] <Indy> sorry it took so long, had a phone call
#395 [11:18] <mattym> Indy, Thats fine, just a moment.
#396 [11:18] * Porkyle [~Porkyle@37-33-98-219.bb.dnainternet.fi] has joined #minecrafthelp
#397 [11:18] <Indy> anyway, i have already updated all of my drivers and reinstalled the program
#398 [11:18] <Indy> even tried a different world thinking the save file was corrupted, but it is across all worlds
#399 [11:18] <mattym> Indy, Your driver is not up to date.
#400 [11:18] <Indy> but the chinking hasn't happened again at least
#401 [11:19] <Indy> which one i just did them all
#402 [11:19] <mattym> Indy, Download and Install the file from this page https://www.geforce.com/drivers/results/136675
#403 [11:23] <natanelho> mattym nope I didnt make any changes
#404 [11:24] <natanelho> well, I installed another window manager, but it shouldnt affect anything when I use gnome
#405 [11:25] <mattym> natanelho, Are you using Oracle Java 8 or another Java?
#406 [11:25] <natanelho> I think Im using oracle, how do I check? I installed it with apt
#407 [11:25] <mattym> natanelho, Should just be the following in a terminal: java -version
#408 [11:26] <natanelho> it says I use openjdk
#409 [11:26] <mattym> ok lets try the following
#410 [11:26] <natanelho> https://0bin.net/paste/F+UI-aPlgyUqPt56#uc+OSOQBFz0yCA+R98Cbs5zcLHND3StJjOh69lQar26
#411 [11:26] <natanelho> that's exactly what it says
#412 [11:27] <mattym> natanelho, Oh, then you are not using Java 8. Ok uninstall that Java, then let me get the directions on how to get the proper one working
#413 [11:28] <natanelho> uh.. .how do I uninstall that
#414 [11:29] * Voodoochild64 [webchat@c-68-40-75-178.hsd1.mi.comcast.net] has joined #minecrafthelp
#415 [11:29] <natanelho> `# apt remove java` doesnt work, same when `openjdk` replaces `java`
#416 [11:29] <mattym> natanelho, You installed with apt right?
#417 [11:29] <Voodoochild64> Hey I have a problem getting minecraft to start up
#418 [11:30] <natanelho> nvm I uninstalled it, just checked my command history
#419 [11:31] <mattym> natanelho, Ok one sec, let me get you all the commands you will need to type
#420 [11:31] <natanelho> k
#421 [11:31] <natanelho> uh.. what's the thing to uninstall unneeded dependencies?
#422 [11:31] <natanelho> I fear openjdk left em behind
#423 [11:32] <mattym> natanelho, Actually here, just follow all the commands here, stop once you have finished with the certs as you wont need the stuff related to servers right now
#424 [11:32] <Voodoochild64> i was using modded minecraft through curse but it crashed so i uninstalled it all and just re installed minecraft vanilla and it still wont open ive dug through all of my files and cant find out why
#425 [11:32] <mattym> natanelho, https://www.reddit.com/r/Minecraft/comments/8hih03/trouble_setting_up_server_on_ubuntu_1804/dz1g8ny
#426 [11:32] <mattym> ??> Voodoochild64 win/reinst
#427 [11:32] <Absol> Voodoochild64: You may need to reinstall the locally installed files that Minecraft puts into place.
#428 [11:32] <Absol> Voodoochild64: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#429 [11:32] <Indy> it has been installed
#430 [11:33] <mattym> Indy, Try running the game again now.
#431 [11:33] <natanelho> why java8 and not newer, like 10?
#432 [11:34] <Indy> it's a random crash
#433 [11:34] <Indy> i won't know until it does
#434 [11:34] <mattym> natanelho, Because the game is not built to support anything passed 8 yet.
#435 [11:35] <natanelho> uh, are there plans for that? out of curiosity
#436 [11:35] <natanelho> java8 is like, old
#437 [11:35] <Lord_Ralex> it's not *that* old
#438 [11:35] <natanelho> it's old non the less
#439 [11:35] <Lord_Ralex> and java 9/10 chose to break stuff that's complicated really
#440 [11:35] <Lord_Ralex> Minecraft *probably* works with 10, but it's not tested fully yet
#441 [11:36] <Lord_Ralex> Changing Java versions is not trivial, especially when you deal with anything beyond data-processing
#442 [11:37] <natanelho> uh probably a stupid question, but is java collecting data about users (anonymous or not)?
#443 [11:37] <Lord_Ralex> java directly? uh, i don't think so
#444 [11:37] <natanelho> jdk
#445 [11:37] <mattym> These days, I would assume any and every program is in some way or another
#446 [11:37] <Lord_Ralex> you'd hear about it really
#447 [11:38] <Lord_Ralex> esp with the GDPR stuff so
#448 [11:38] <Lord_Ralex> and oracle can't be, because people would have flooded that as soon as it dropped
#449 [11:38] <natanelho> I did not register to their services so I dont get ant emails /shrug
#450 [11:38] <Voodoochild64> its doing the same thing the icon on the taskbar flashes orange and it sent me a .txt file thats titled native.log
#451 [11:39] * Justin [webchat@pool-173-69-13-174.prvdri.fios.verizon.net] has joined #minecrafthelp
#452 [11:39] <mattym> ??> Voodoochild64 launcher/log
#453 [11:39] <Absol> Voodoochild64: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#454 [11:39] <Justin> Hello what do I do if everytime I attempt to login it says "could not connect to the server"
#455 [11:40] <mattym> ??> Justin tools/hjt
#456 [11:40] <Absol> Justin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [11:40] <Absol> Justin: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [11:42] * natanelho [webchat@77.138.37.166] has quit. (Quit: webchat.esper.net)
#459 [11:42] <Justin> Where do I do the system scan
#460 [11:42] <Voodoochild64> i cant even access the launcher to get into settings
#461 [11:42] <mattym> Justin, Read all the instructions that were given.
#462 [11:42] <Justin> oh woops
#463 [11:43] <mattym> ??> Voodoochild64 win/launcher/reinst
#464 [11:43] <mattym> ??> Voodoochild64 launcher/reinst/win
#465 [11:43] <Absol> Voodoochild64: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#466 [11:43] <Absol> Voodoochild64: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#467 [11:45] <Justin> Is it safe to put the pastebin link in this chat?
#468 [11:45] <mattym> Yes
#469 [11:45] <Justin> https://paste.ubuntu.com/p/rRXYGFNPPd/
#470 [11:46] <mattym> ??> Justin info/mcleaks
#471 [11:46] <Absol> Justin: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#472 [11:46] <Absol> Justin: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#473 [11:46] <Justin> okay
#474 [11:47] * safondeblyaduar [webchat@nat-178-215-105-36.speedyline.ru] has joined #minecrafthelp
#475 [11:47] <safondeblyaduar> help please
#476 [11:48] * safondeblyaduar [webchat@nat-178-215-105-36.speedyline.ru] has quit. (Client Quit)
#477 [11:48] * ItzNeo_ [webchat@0120400164.0.fullrate.ninja] has joined #minecrafthelp
#478 [11:49] <ItzNeo_> I got some trouble logging onto the minecraft.net page can anyone help?
#479 [11:49] <mattym> ItzNeo_, What happens when you try?
#480 [11:50] <ItzNeo_> Hold on i need to translate the message it gives me from danish to english
#481 [11:52] <ItzNeo_> it says An error prevented your request from being processed. Please try again.
#482 [11:52] <Voodoochild64> ive done this and its still doing the same thing
#483 [11:52] <mattym> ?? tools/hjt
#484 [11:52] <Absol> tools/hjt: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#485 [11:52] <Absol> tools/hjt: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#486 [11:52] <mattym> ItzNeo_ and Voodoochild64 I need you both to follow the instructions Absol wrote
#487 [11:53] <ItzNeo_> Ok
#488 [11:54] <Justin> I should remove all files with the keyword mojang yes?
#489 [11:54] <mattym> Justin, Not files.
#490 [11:54] <Justin> oh where are the entires then
#491 [11:54] <mattym> ??> Justin win/hosts/edit
#492 [11:54] <Absol> Justin: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#493 [11:54] <Absol> Justin: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#494 [11:55] <Justin> Notepad isn't in my start menu
#495 [11:56] <mattym> Justin, It is, look harder.
#496 [11:56] <ItzNeo_> mattym
#497 [11:56] <ItzNeo_> link: https://paste.ubuntu.com/p/zZXd4xv6XJ/
#498 [11:56] <mattym> ??> ItzNeo_ info/mcleaks
#499 [11:56] <Absol> ItzNeo_: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#500 [11:56] <Absol> ItzNeo_: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#501 [11:57] <ItzNeo_> Remove what toll
#502 [11:57] <ItzNeo_> tool*
#503 [11:57] <Greymagic27> Remove the mcleaks tool
#504 [11:57] <ItzNeo_> ok
#505 [11:58] <ItzNeo_> how do i found my host files
#506 [11:58] <ItzNeo_> find*
#507 [11:58] <Greymagic27> ??> @ItzNeo_ win/hosts/edit
#508 [11:58] <Absol> @ItzNeo_: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#509 [11:58] <Absol> @ItzNeo_: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#510 [12:00] <ItzNeo_> so i need to remove that?
#511 [12:00] <ItzNeo_> just delete it?
#512 [12:00] <mattym> ItzNeo_, You need to follow the instructions.
#513 [12:00] <ItzNeo_> i did but what do i need to do after i pressed open
#514 [12:01] <mattym> ItzNeo_, What you were already told to do.
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#516 [12:01] <Justin> Ok I deleted it now I just save it?
#517 [12:01] <mattym> Justin, Yes
#518 [12:01] <ItzNeo_> i did the same
#519 [12:02] <Justin> Aye I can play again thanks very much
#520 [12:02] <ItzNeo_> and now i need to change my password?
#521 [12:02] <Justin> ima change my password again just to be safe xd
#522 [12:02] <mattym> ItzNeo_, Yes, you have been sending it to people known to steal accounts.
#523 [12:03] <ItzNeo_> Oh ok
#524 [12:03] <ItzNeo_> Thanks for help man :D
#525 [12:03] <ItzNeo_> whait
#526 [12:03] <ItzNeo_> dude
#527 [12:03] <ItzNeo_> i cant change my password i cant log on to my minecraft.net acc
#528 [12:04] <Justin> Hit forget password
#529 [12:04] <Justin> It should send an email to you
#530 [12:04] <Justin> If you still have access to the email you made the account with
#531 [12:05] <Justin> I'd like to say again many thanks matty and absol
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#533 [12:05] <ItzNeo_> there is no forgot password on the log on page
#534 [12:05] <Greymagic27> ??> @ItzNeo_ account/reset-password
#535 [12:05] <Absol> @ItzNeo_: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#536 [12:05] <Absol> @ItzNeo_: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#537 [12:06] <ItzNeo_> my account is migrated
#538 [12:09] <ItzNeo_> OMG it worked THANKS to both @Absol and mattym ! :D
#539 [12:09] <Greymagic27> Do I get a thanks?
#540 [12:09] <ItzNeo_> oh im sry (: thanks
#541 [12:09] <Greymagic27> Yay!
#542 [12:09] <ItzNeo_> xD
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#545 [12:21] * thelounge86 [webchat@179-228-195-191.user.vivozap.com.br] has joined #minecrafthelp
#546 [12:21] <JustCallMeNick> Hi.. Is it possible to get my Minecraft account fully reset
#547 [12:21] <Greymagic27> What do you mean by fully reset?
#548 [12:21] <thelounge86> in the minecraft installation this error is appearing
#549 [12:22] <JustCallMeNick> I mean like i get the one i have now deleted and get a brand new one instead?
#550 [12:22] <JustCallMeNick> whait
#551 [12:22] <mattym> JustCallMeNick, You cannot.
#552 [12:22] <JustCallMeNick> Ok
#553 [12:22] * JustCallMeNick [webchat@0120400164.0.fullrate.ninja] has quit. (Client Quit)
#554 [12:25] * ItzNeo_ [webchat@0120400164.0.fullrate.ninja] has joined #minecrafthelp
#555 [12:25] <ItzNeo_> Hi.. Just wondered if anyone have some tips to get minecraft to not lag so much
#556 [12:26] <Greymagic27> ??> @ItzNeo_ improve-fps
#557 [12:26] <Absol> @ItzNeo_: Some pointers on how to improve FPS: update graphics drivers, use 64 bit java (if applicable), toggle VBOs, game graphics to fast, reduce view distance, reduce smooth lighting, disable alternate blocks, disable mipmapping, disable VSync, use a low resolution texture pack
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#562 [12:46] <natanelho> any tips for improving performance of minecraft on linux?
#563 [12:47] <Prince> I have The game crashed whilst initializing game error and I don't know what to do it just started saying it when I updated the game all my drivers are up to date on my computer
#564 [12:47] <Prince> i have microsoft
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#574 [14:15] <thelounge89> My realms isnt working it says world is tuck in fixing for 56 minutes and the time keeps going up
#575 [14:16] <thelounge89> i dont know how yall did that but wtf thank you
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#581 [15:07] * Christian6 [webchat@cpe-142-105-34-67.nj.res.rr.com] has joined #minecrafthelp
#582 [15:07] <Christian6> Hello
#583 [15:07] <Christian6> I used to have a Minecraft account with a username called BOOST3RD and I cant login into my account
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#587 [15:45] * thelounge56 [webchat@63-155-42-187.eugn.qwest.net] has joined #minecrafthelp
#588 [15:45] <thelounge56> hey gang, anybody have a sec to help me troubleshoot logging issues?
#589 [15:46] <mattym> thelounge56, Explain the issue.
#590 [15:46] <thelounge56> I try to log in, and it keeps giving me the generic "connection lost, internal server error"
#591 [15:46] <thelounge56> I can ping the server, I set inbound and outbound rules and left the domain I was on
#592 [15:47] <mattym> thelounge56, Is that on the launcher?
#593 [15:47] <thelounge56> from the multiplayer screen
#594 [15:47] <thelounge56> launcher yes
#595 [15:47] <mattym> thelounge56, Do you have any issues logging into the website?
#596 [15:47] <thelounge56> No
#597 [15:48] <mattym> ??> thelounge56 tools/hjt
#598 [15:48] <Absol> thelounge56: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#599 [15:48] <Absol> thelounge56: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#600 [15:51] <thelounge56> done
#601 [15:52] <mattym> thelounge56, We need the link to the paste you made
#602 [15:52] <thelounge56> https://paste.ubuntu.com/p/dhtNNjTG3b/
#603 [15:53] <thelounge56> my apologies
#604 [15:53] <mattym> thelounge56, Not seeing anything we know to cause with connection issues in the log. Is this only an issue you have with one specific server?
#605 [15:54] <thelounge56> I haven't tried any others, and I was playing on this server I'm having issues with yesterday
#606 [15:54] <mattym> thelounge56, Try the following server: mctest.ae97.net
#607 [15:55] <thelounge56> I'm in just fine
#608 [15:55] <mattym> thelounge56, Then it seems to be an issue with that specific server.
#609 [15:56] <thelounge56> I figured. It's hosted though, and no other user (so far) is having issues with it. Currently 2 active users
#610 [15:57] <mattym> thelounge56, Could be a network issue between you and it, which would be impossible to fix on your or their end.
#611 [15:57] <mattym> thelounge56, Could just be something on their end, in which case you should see if their log has any useful info.
#612 [15:57] <thelounge56> I have access to their account with whom their hosting through, and it doesn't provide much help logs wize
#613 [15:57] <thelounge56> they're*
#614 [15:59] <thelounge56> here's a quick log that I keep getting:
#615 [15:59] <thelounge56> https://paste.ubuntu.com/p/hV5ybVTW62/
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#617 [16:00] <mattym> thelounge56, Nothing related to the connection before or after that?
#618 [16:01] <thelounge56> INFO at java.lang.Thread.run(Unknown Source) [?:1.8.0_131]
#619 [16:01] <mattym> thelounge56, If you can, I would try restarting the server.
#620 [16:01] <thelounge56> will do
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#624 [16:08] <thelounge56> mattym still no go
#625 [16:08] <EscarlataCs> Necesito ayudar por favor. Cuando entro al launcher y le doy comenzar me sale. El juego a dejado de funcionar, se ha producido un error inesperado y el juego a dejado de funcionar.
#626 [16:12] <EscarlataCs> I just downloaded the game and when I start it appears that an unexpected error has occurred and the game has stopped working.
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#630 [16:44] * villager801 [webchat@ip72-208-189-220.ph.ph.cox.net] has joined #minecrafthelp
#631 [16:46] <villager801> i want someone to help me
#632 [16:49] * villager801 [webchat@ip72-208-189-220.ph.ph.cox.net] has quit. (Quit: webchat.esper.net)
#633 [17:06] * xRiuZ [webchat@88.230.43.18.dynamic.ttnet.com.tr] has joined #minecrafthelp
#634 [17:06] <xRiuZ> hi
#635 [17:07] <xRiuZ> I forgot my password but I do not receive e-mail help me pls
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#645 [18:38] * cooljonathan [webchat@93.107.25.235] has joined #minecrafthelp
#646 [18:39] <cooljonathan> Hello
#647 [18:41] <cooljonathan> Basically my account got hacked years ago and thats when I quit minecraft, and I'm getting back into it and I would like to have the sentimental value of having my minecraft account back. I made it back in 2009 or 2010 and its username is "cooljonathan" ive looked up minecraft statistics website to help me and some russian has it and last logged in
#648 [18:41] <cooljonathan> last year. Last time ive logged into that was 5-6 years ago
#649 [18:41] <mattym> ??> cooljonathan account/send-email
#650 [18:41] <Absol> cooljonathan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#651 [18:41] <Absol> cooljonathan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#652 [18:42] <cooljonathan> I have sent them an email and I got a responce saying they cant do anything without transaction ID and email. The email was changed and I cant find the transaction id considering its been almost 10 years
#653 [18:42] <mattym> cooljonathan, Do you remember how you paid for it?
#654 [18:43] <cooljonathan> Pretty sure it was paypal
#655 [18:43] <cooljonathan> but I wouldnt bet on it
#656 [18:43] <mattym> ??> cooljonathan paypal/history
#657 [18:43] <Absol> cooljonathan: To view older PayPal account history, login to https://paypal.com, select Activity, Statements -> Activity Export, and choose Basic search. This will allow you to search older transaction history.
#658 [18:43] <mattym> cooljonathan, Check the information Absol wrote, see if you have a transaction for it there.
#659 [18:43] <cooljonathan> Ive checked my own banks, paypals, my parents transactions, nothing there. possibly deleted or something
#660 [18:43] <cooljonathan> ill see
#661 [18:44] <cooljonathan> The thing is, I have to check every email I ever used in my life because I dont remember what I used 9 years ago
#662 [18:44] <mattym> cooljonathan, Really old paypal stuff needs to be pulled from the historic search
#663 [18:46] <cooljonathan> Ill go through with that tomorrow morning, I appreciate it. Can I ask for the link to open a ticket to mojang please?
#664 [18:46] <mattym> cooljonathan, That was the one I linked first
#665 [18:47] <cooljonathan> Thank you guys, see ya
#666 [18:48] * INeedHelp [webchat@h221.89.184.173.dynamic.ip.windstream.net] has joined #minecrafthelp
#667 [18:51] <INeedHelp> Hello! I guess I will get straight to the issue, whenever I try to download Minecraft, it always says "Game Crashed" and I have tried getting in for 2 days straight. I have gone to the website where it says "If this download isn't working, use this backup" or something along those lines. I have bought and created my account and I am really anxious
#668 [18:51] <INeedHelp> to get it on. Do you have any suggestions or things into why it won't download what so ever? Thanks!
#669 [18:51] <mattym> ??> INeedHelp launcher/log
#670 [18:51] <Absol> INeedHelp: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#671 [18:58] <INeedHelp> Hello! I Went to the link you sent, and for me, I don't have the Settings part or anything that it shows in the 2nd step. Is this normal?
#672 [18:59] <mattym> INeedHelp, Did you click the first thing it shows, the 3 lines.
#673 [18:59] <INeedHelp> Yes.
#674 [18:59] <mattym> INeedHelp, Are you using the official launcher?
#675 [19:00] <INeedHelp> I Belive so, It's the 'Official Site | Minecraft' right?
#676 [19:00] <mattym> INeedHelp, Yeah, Once you click the button highlighted in red in the first image, it should show you all the menus.
#677 [19:01] <INeedHelp> Yes.
#678 [19:01] <INeedHelp> Yes, It does, but it does not show settings.
#679 [19:02] <mattym> INeedHelp, Is your launcher set to a language other than english?
#680 [19:02] <INeedHelp> No.
#681 [19:03] <mattym> INeedHelp, Then it should show settings and the other menus when you hit the menu button.
#682 [19:07] <INeedHelp> It doesn't though. All I see (the full menu part) is, Profile, Marketplace, Minecon, Servers, Redeem, Virtual Reality, add-ons, education, trial & download and help. The three big ones are Download, Realms and Store. That is all I see when I hit menu.
#683 [19:07] <mattym> INeedHelp, Are you on the Bedrock Platform?
#684 [19:08] <INeedHelp> Umm, I don't know for sure. I bought the Java Edition.
#685 [19:09] <mattym> INeedHelp, You are on the website, not the launcher.
#686 [19:10] <INeedHelp> How do I get to the Launcher?
#687 [19:10] <mattym> INeedHelp, Its what you start the game with.
#688 [19:11] <INeedHelp> How do you get that? Is it when you hit download?
#689 [19:11] <mattym> INeedHelp, No it's what you use when you start the game.
#690 [19:12] <INeedHelp> I belive I know what you are talking about.
#691 [19:22] <INeedHelp> https://paste.ubuntu.com/p/TVY6TnY7d3/ This is what the link said to send to you.
#692 [19:40] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#693 [19:41] * Tyler8 [webchat@047-012-075-136.res.spectrum.com] has joined #minecrafthelp
#694 [19:42] <Tyler8> when i try to open minecraft it says "Unable to save download, convert.oog
#695 [19:42] <CubeTheThird> ??> Tyler8 av/bytefence
#696 [19:42] <Absol> Tyler8: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#697 [19:43] <Tyler8> thanks
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#699 [20:09] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#700 [20:20] <Indy> Hello! I’m Indy and I came to this channel earlier this morning about minecraft crashing ever since I updated to 1.13. Until then there has never been this problem. It’s a random crash being that there’s nothing going on that would warrant a crash (ie: a lot going on, too fast, unique visuals, etc.). Sometimes it crashes so hard that the comput
#701 [20:20] <Indy> er goes to the blue screen of death (about 25% of the time), though most of the time (about 50%) I just have to force shut down the computer because it locks it up. On a related topic, one of my maps had large chunks of the world move from one spot to another. This made me think that the save file was the problem, but it is across all worlds I ha
#702 [20:20] <Indy> ve saved. No other program gives me this issue, including programs that make my computer work much harder than minecraft.
#703 [20:22] <CubeTheThird> Indy, quite the wall of text. Are you first trying to fix the BSOD issue?
#704 [20:22] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#705 [20:22] <CubeTheThird> Indy, quite the wall of text. Are you first trying to fix the BSOD issue?
#706 [20:22] <Indy> https://paste.ubuntu.com/p/qX4NksHpgY/
#707 [20:23] <Indy> bsod?
#708 [20:23] <CubeTheThird> Indy, blue screen of death
#709 [20:23] <Indy> i think they are all connected
#710 [20:24] <Indy> the game crashes, sometimes it shows the crash report, sometimes it locks the computer, sometimes blue screen
#711 [20:25] <CubeTheThird> Indy, alright I'm looking at the reports
#712 [20:25] <Indy> thank you for your help
#713 [20:25] <CubeTheThird> Indy, can I assume you're not using an external monitor?
#714 [20:26] <Indy> yes
#715 [20:26] <Indy> i am on a laptop
#716 [20:26] <Indy> have been playing minecraft on this for 3 years without a problem
#717 [20:28] <CubeTheThird> Indy, hmm. Are you actively using nvidia geforce experience?
#718 [20:28] <Indy> if you mean what i think you mean then yes
#719 [20:29] <Indy> about a year and a half ago i went into those settings and boosted gaming performance on games with it
#720 [20:29] <Indy> minecraft was on that list
#721 [20:29] * jackieboing [webchat@104-9-69-153.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#722 [20:29] <jackieboing> Unable to extract native files?
#723 [20:29] <CubeTheThird> Indy, oh really? do you think you'd be able to undo those settings?
#724 [20:29] <CubeTheThird> ??> jackieboing av/bytefence
#725 [20:29] <Indy> been a while....
#726 [20:29] <Absol> jackieboing: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#727 [20:30] <jackieboing> Got it, thanks!
#728 [20:30] <mattym> Indy, Specifically in Geforce Experience, go into settings (gear icon). Then in the General tab, and turn off the ingame overlay. Then in games tab, turn off Whisper mode and Battery Boost
#729 [20:32] * jackieboing [webchat@104-9-69-153.lightspeed.nsvltn.sbcglobal.net] has quit. (Client Quit)
#730 [20:33] <Indy> i cannot locate the whisper mode, did the rest
#731 [20:33] <mattym> Indy, If its not there, then its not supported so don't worry about it.
#732 [20:33] <Indy> k
#733 [20:36] <Indy> do i need to try it again?
#734 [20:37] <Indy> or are there other ideas?
#735 [20:37] <mattym> Indy, I take it those settings were previously on?
#736 [20:37] <Indy> yes
#737 [20:37] <mattym> Indy, Then try the game again.
#738 [20:37] <Indy> another game support told me to turn them on
#739 [20:37] <Indy> in general, not minecraft
#740 [20:37] <Indy> will do
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#743 [20:58] <jzkool> Hello can someone help me please
#744 [20:58] <CubeTheThird> jzkool, with what?
#745 [20:58] <jzkool> Well, ive encountered the crash upon boot with win10 minecraft bettertogether
#746 [20:59] <jzkool> Tried various resolutions, unable to run app as administrator as the option is greyed out. I am the administrator anyway.
#747 [20:59] <CubeTheThird> jzkool, hmm sorry I'm not very familiar with the windows 10 edition. Do you get a crash report or error log of some kind?
#748 [21:00] <jzkool> None. There are ho crash reports
#749 [21:01] <jzkool> No error reports either. Its like someone let loose a Wither in my game. Ive uninstalled an reinstalled to no avail
#750 [21:01] <CubeTheThird> jzkool, hmm sorry I'm not really sure how to diagnose this. We can try updating your video drivers I suppose
#751 [21:01] <CubeTheThird> ??> jzkool win/dxdiag
#752 [21:01] <Absol> jzkool: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#753 [21:04] <jzkool> Want the link absol?
#754 [21:05] <CubeTheThird> jzkool, Absol is a robot. Give the link here
#755 [21:05] <jzkool> http://paste.ubuntu.com/p/ksVVqdzWCQ/
#756 [21:06] <CubeTheThird> jzkool, hmm well there might be driver updates available. One moment let me look this up
#757 [21:06] <jzkool> Thank you
#758 [21:07] <CubeTheThird> jzkool, your PC is a laptop correct?
#759 [21:09] <CubeTheThird> jzkool, hmm well, unfortunately AMD discontinued support for your graphics chip before windows 10 was released, which means it's not officially supported. If your issues are related to graphics drivers, there's nothing we can really do there
#760 [21:09] <CubeTheThird> jzkool, you may want to contact xbox/microsoft support about this issue. It's beyond what we'd be able to assist with here
#761 [21:10] <jzkool> Thanks,
#762 [21:11] <jzkool> Its a desktop
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#766 [21:22] <jjj> hi
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#772 [22:43] <Indy> https://paste.ubuntu.com/p/mfFdsNbZzX/
#773 [22:43] <Indy> i think i'm getting better at working this chat
#774 [22:43] <mattym> Indy, So its still getting as bad as a BSOD?
#775 [22:43] <Indy> yes
#776 [22:44] <mattym> Indy, Any chance you have copied down the error code from that screen?
#777 [22:44] <Indy> that screen only has that QR code which shows a generic "so your computer broke" post
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#780 [22:45] <mattym> Indy, No other info, error code, or error message?
#781 [22:45] <Indy> not on the blue screen, no
#782 [22:45] <Indy> just the something went wrong, we will compile the information
#783 [22:45] <Indy> then restarts
#784 [22:45] <mattym> Indy, Any chance you have changed the amount of RAM that MC uses?
#785 [22:45] <Indy> never messed with it
#786 [22:48] <mattym> Indy, Its odd that its going to a blue screen, that usually only happens when the computer is protecting itself from a major issue.
#787 [22:48] <mattym> Indy, If you load up an older version of the game, does the same issue happen?
#788 [22:48] <Indy> i have not tried that
#789 [22:48] <Indy> but i have reinstalled the entire game
#790 [22:48] <Indy> in case the update didn't go right
#791 [22:49] <mattym> Indy, Did you reinstall the game or the launcher, in other words what steps did you take to reinstall it?
#792 [22:50] <Indy> uninstalled the game from my computer, went onto the website, logged in, downloaded a new copy, installed the new launcher, and then had the launcher install the new game
#793 [22:52] <mattym> ??> Indy win/reinst
#794 [22:52] <Absol> Indy: You may need to reinstall the locally installed files that Minecraft puts into place.
#795 [22:52] <Absol> Indy: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#796 [22:52] <Indy> k
#797 [22:53] <mattym> Indy, Let us know if it has issues again after that.
#798 [22:54] <Indy> it may be tomorrow
#799 [22:54] <Indy> it's late and sometimes i go for 10 minutes before a crash, other times hours
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#801 [22:56] <Webchat_03135> i cant login to my old minecraft account, its been several years. i know my username and password are correct
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#804 [23:17] <Takled> hi
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#807 [23:47] <thelounge6> hello??
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#810 [23:49] <Webchat_44536> hello
#811 [23:49] <Webchat_44536> i can not log on to mine craft i play every day and tried to log in today and it wont let me
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#813 [23:55] <Lex> can't launch Minecraft
#814 [23:56] <Lex> l
#815 [23:57] <Lex> hello
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