#1 [00:00] <thelounge94> i have a monitor code or error code 1
#2 [00:01] <thelounge94> no one here ??????????????????????
#3 [00:01] <Webchat_44536> lexis your minecraft not accepting user login and password?
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#6 [00:03] <thelounge94> i have an error code 1 on minecraft log and i have looked everywhere for a soloution
#7 [00:05] <thelounge94> #minecrafthelp
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#10 [00:12] <thisisabsouluteshit> ffffff
#11 [00:16] <ihatethis> #000000
#12 [00:17] <ihatethis> user color-4
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#14 [00:34] <tony> hey
#15 [00:34] <tony> hello
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#22 [02:55] * thelounge33 [webchat@86-42-98-56-dynamic.agg2.bof.bge-rtd.eircom.net] has joined #minecrafthelp
#23 [02:55] <thelounge33> Hello
#24 [02:55] <thelounge33> hi
#25 [03:03] * bepos [webchat@cpe-173-173-235-102.rgv.res.rr.com] has joined #minecrafthelp
#26 [03:04] <bepos> Im getting an internal 500 error when trying to join a realm does anyone know why?
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#35 [05:03] <Greymagic27> Alot of ping timeouts lol
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#41 [06:35] <Atahau> Hello, i'm french, i need some help for install minecraft, because I can't install nuk.json::Impossible d'enregistrer le téléchargement. nuk.json
#42 [06:35] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
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#45 [06:52] <Atahau> can you help me?
#46 [06:52] <urielsalis> ??> Atahau tools/hjt
#47 [06:52] <Absol> Atahau: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#48 [06:52] <Absol> Atahau: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#49 [07:03] <Atahau> Thanks
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#55 [07:53] <Ninja16700> java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#56 [07:53] <Greymagic27> Please send the full log
#57 [07:53] <Odysseius> Ninja16700, _dxdiag
#58 [07:53] <Greymagic27> ??> @Ninja16700 paste
#59 [07:53] <Absol> @Ninja16700: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#60 [07:53] <Odysseius> ah
#61 [07:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#62 [07:54] <Ninja16700> https://paste.ubuntu.com/p/CdbhcvjPzD/
#63 [07:54] <Odysseius> Ninja16700, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#65 [07:56] <Ninja16700> https://paste.ubuntu.com/p/7qXDDDcFHz/
#66 [07:56] <Odysseius> Ninja16700, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#67 [07:57] <Odysseius> Ninja16700, But even on Windows 7, this PC is most likely too old to run Minecraft.
#68 [07:57] <Ninja16700> But I used to play Minecraft on this PC until yesterday
#69 [07:57] <Odysseius> Ninja16700, It isn't even close to meeting the minimum system requirements.
#70 [07:57] <Odysseius> Ninja16700, That is known to happen sometimes, usually due to Windows Updates or similar.
#71 [07:57] <Ninja16700> But I used to play Minecraft on this PC until yesterday
#72 [07:58] <Ninja16700> oh
#73 [07:58] <Odysseius> Ninja16700, As soon as it stops working, it is impossible to make it work again.
#74 [07:58] <Ninja16700> Sad
#75 [07:58] <Ninja16700> Thx
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#79 [08:16] <humoon> i cant download the new update 1.13 becoase there is error
#80 [08:16] <Greymagic27> What is the error?
#81 [08:18] <humoon> dawnload errer
#82 [08:18] <Odysseius> ??> humoon error/download
#83 [08:18] <Absol> humoon: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#84 [08:20] <humoon> Unable to download https://resources.download.minecraft.net/6c/6cc55223d40f74235b287b636eee0eb7110a3c69 to C:/Users\humoonii__slasher\AppData\Roaming\.minecraft\assets\objects\6c/6cc55223d40f74235b287b6
#85 [08:21] <Odysseius> humoon, Check the page Absol just sent you.
#86 [08:22] <humoon> i cand understand
#87 [08:22] <Odysseius> humoon, https://minecraftirc.net/support-articles/known-incompatible-software/
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#90 [08:27] <thelounge91> I have download error
#91 [08:28] <Greymagic27> ??> @thelounge91 error/download
#92 [08:28] <Absol> @thelounge91: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#97 [08:43] <Pundah> Ive had this problem where i cant run Minecraft out of nowhere. it just says "Unable to start java"
#98 [08:44] <Pundah> it was fine yesterday. i accidentally gave Java administrator in task manager
#99 [08:44] <Greymagic27> Can you change it back?
#100 [08:44] <Pundah> not sure how to fix it tho since the java thing only appears when i run minecraft
#101 [08:45] <Greymagic27> Try removing the admin thing first
#102 [08:45] <Pundah> not sure how
#103 [08:45] <Greymagic27> how did you do it the first time?
#104 [08:45] <Pundah> it was in task manager but it appeared cuz it was running
#105 [08:45] <Pundah> not sure how to find it without mc running
#106 [08:45] <Pundah> i can run the actual launcher but when i hit play it just fails
#107 [08:45] <Odysseius> ??> Pundah launcher/jvm
#108 [08:45] <Absol> Pundah: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#109 [08:46] <urielsalis> combined with:
#110 [08:46] <urielsalis> ??> Pundah win/reinst
#111 [08:46] <Absol> Pundah: You may need to reinstall the locally installed files that Minecraft puts into place.
#112 [08:46] <Absol> Pundah: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#113 [08:46] <urielsalis> just in case your user doesnt have access to the files downloaded by the admin account
#114 [08:50] <muscut> I'm unable to login to my account, I created a pastebin with additional information here: https://pastebin.com/jenYRedt
#115 [08:51] <Odysseius> ??> muscut login/throttle
#116 [08:51] <Absol> muscut: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#117 [08:51] <Absol> muscut: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#118 [08:51] <Odysseius> muscut, If that does not work, wait for Mojang to answer.
#119 [08:53] <Odysseius> muscut, Did you inclue your transaction ID?
#120 [08:53] <Odysseius> *include
#121 [08:53] <muscut> I did include my payment reference, not sure if that's the same though
#122 [08:55] <muscut> It can't be a login throttle though since I've tried logging in with intervals of multiple days multiple times
#123 [09:01] * IStoleYourSouls [webchat@5354CD39.cm-6-5d.dynamic.ziggo.nl] has joined #minecrafthelp
#124 [09:02] <IStoleYourSouls> For a while, I get an FPS spike to 0 for about 1/20th of a second when i break a block. More details: https://www.minecraftforum.net/forums/support/java-edition-support/2921745-lag-spikes-when-mining-blocks-gets-a-lot-worse
#125 [09:02] <IStoleYourSouls> I am at a complete lost for solutions.
#126 [09:03] <Odysseius> good timing
#127 [09:03] <Odysseius> IStoleYourSouls, https://bugs.mojang.com/browse/MC-132135
#128 [09:03] <IStoleYourSouls> It isn't just 1.13. this is happening for a year or 2
#129 [09:04] <Odysseius> sorry, just saw 1.13/
#130 [09:05] <IStoleYourSouls> My current JVM arguments are: -d64 -client -Xmx3G -Xms2G -Xmn2G -XX:+UseParallelGC -XX:ParallelGCThreads=4 -XX:+AggressiveOpts
#131 [09:05] <Odysseius> IStoleYourSouls, Any particular reason you set the JVM arguments in Java itself, and not in the launcher?
#132 [09:05] <IStoleYourSouls> Not in particulair, but I set it in both.
#133 [09:06] <Odysseius> IStoleYourSouls, That might cause more harm than good, you should only do it via the launcher.
#134 [09:06] <Odysseius> IStoleYourSouls, Have you tried using the default arguments?
#135 [09:07] <IStoleYourSouls> @odysseius Just leave them empty in 'configure java'?
#136 [09:07] <IStoleYourSouls> Yes, I ahve
#137 [09:07] <Odysseius> IStoleYourSouls, -Xmx1G -XX:+UnlockExperimentalVMOptions -XX:+UseG1GC -XX:G1NewSizePercent=20 -XX:G1ReservePercent=20 -XX:MaxGCPauseMillis=50 -XX:G1HeapRegionSize=16M
#138 [09:07] <IStoleYourSouls> These are the best arguments I have found, but I am starting to doubt that it has to do anything with them.
#139 [09:07] <Lord_Ralex> Thse arguments are not good that you have
#140 [09:08] <Lord_Ralex> Xmn should not have been touched, making it too large causes issues.
#141 [09:08] <Lord_Ralex> And those settings are *very* machine specific.
#142 [09:09] <IStoleYourSouls> The lag happened long before I started messing with arguments. I am just trying to optimise them. I contacted somebody that knows more about arguments for the specific numbers.
#143 [09:09] <Lord_Ralex> Don't.
#144 [09:09] <Lord_Ralex> They won't do much, just leave them as they were.
#145 [09:09] <Odysseius> IStoleYourSouls, Use the default ones I gave you, see what they do.
#146 [09:09] <Lord_Ralex> Mucking with them and not having an idea will very easily cause issues, not fix them.
#147 [09:10] <IStoleYourSouls> Already tried it, it doesn't change anything.
#148 [09:10] <Lord_Ralex> Either way, the ones you have now are bad. They are not good for the game, and you should remove them.
#149 [09:10] <Lord_Ralex> Xmn for example *should not* be more than 1/4th of Xmx.
#150 [09:11] <Odysseius> IStoleYourSouls, Especially if there is no difference anyway
#151 [09:11] <Odysseius> let's start with Java/
#152 [09:11] <Lord_Ralex> -d64 is deprecated anyways, and serves no value.
#153 [09:11] <Odysseius> ??> IStoleYourSouls launcher/jvm
#154 [09:11] <Absol> IStoleYourSouls: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#155 [09:12] <IStoleYourSouls> I can start the game without issues
#156 [09:13] <IStoleYourSouls> https://imgur.com/a/PsO0jwX - This is what happens with any (valid) jvm arguments
#157 [09:13] <Odysseius> IStoleYourSouls, Ignore the first part please
#158 [09:13] <Odysseius> oh well
#159 [09:13] <Odysseius> other way around it seems
#160 [09:13] <Odysseius> IStoleYourSouls, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#161 [09:14] <Lord_Ralex> IStoleYourSouls, can you please use a local world instead of a server
#162 [09:14] <Odysseius> IStoleYourSouls, Actually, make that 161, not 181
#163 [09:14] <Lord_Ralex> (and especially not a modded server)
#164 [09:15] <IStoleYourSouls> Lord_Ralex it doesn't change anything
#165 [09:15] <Odysseius> no, I can't read properly
#166 [09:15] <Odysseius> IStoleYourSouls, Set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe", sorry
#167 [09:16] <IStoleYourSouls> Odysseius, I only have 1.8.0
#168 [09:16] <IStoleYourSouls> jre1.8.0_181
#169 [09:16] <Odysseius> IStoleYourSouls, Head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#170 [09:16] <IStoleYourSouls> ?
#171 [09:16] <Odysseius> without the '"'s please.
#172 [09:16] <IStoleYourSouls> I will test it real quick
#173 [09:18] <IStoleYourSouls> Doesn't affect the spikes
#174 [09:19] <Odysseius> IStoleYourSouls, How long are these lag spikes exactly, like only a very short one or significant?
#175 [09:19] * nbl5927 [webchat@78-3-49-12.adsl.net.t-com.hr] has joined #minecrafthelp
#176 [09:20] <IStoleYourSouls> Odysseius I'd say around 0.05 seconds if not less, they are minimal but noticable (especially when mining a large quantity of blocks)
#177 [09:20] <Odysseius> because
#178 [09:20] <Odysseius> https://i.imgur.com/lnEp8BG.png
#179 [09:20] <Odysseius> I mean, I get them too, but just on 1.13
#180 [09:21] <Odysseius> IStoleYourSouls, Another idea: Does it happen only in full screen, or in windowed as well?
#181 [09:23] <IStoleYourSouls> Happens on both full screen and windowed
#182 [09:24] <IStoleYourSouls> Let me try on 1.11, since I know this happened on 1.12 too
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#184 [09:26] <IStoleYourSouls> It's even worse in 1.11
#185 [09:26] <IStoleYourSouls> wait, it's better now. idk... one sec
#186 [09:30] <IStoleYourSouls> It seems to be a lot better on 1.11 after everything is rendered properly (what caused the higher spikes earlier on). In 1.12 I have roughly 850 fps in a dug out cave (nothing to render), dropping to an average of 500 and the spikes are much less noticable (less than 1.11). I will go back to 1.13 again...
#187 [09:31] <Greymagic27> 500 is alot for me :P
#188 [09:31] <IStoleYourSouls> The only thing I was able to see was 2 stone blocks :p
#189 [09:32] <Odysseius> your screen only does 60 fps probably.
#190 [09:32] <Odysseius> lag during the time the world is loading is normal, so is lag when you explore new chunks.
#191 [09:33] <IStoleYourSouls> 1.13 it drops to an average of 300. (everything with dia eff V, haste II, same area, everything generated) 1.11 drops with ~40%, 1.12 it drops with ~30% and 1.13 ~60-80%
#192 [09:34] <IStoleYourSouls> Spikes seem to have different lengths
#193 [09:34] <IStoleYourSouls> thus influencing the average
#194 [09:43] <IStoleYourSouls> I guess I have to accept it.
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#208 [11:21] <Miner7> What is happening is that when I press play it says cant open it and when I press ok it say that there is a crash and I keep on trying. Please can you try to help me?
#209 [11:33] <Greymagic27> Please send the crash report @Miner7
#210 [11:33] <Greymagic27> ??> @Miner7 paste
#211 [11:33] <Absol> @Miner7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#212 [11:49] <Greymagic27> @Miner7, Are you there?
#213 [11:57] <Miner7> sorry I have to go
#214 [11:57] <Greymagic27> Alright
#215 [12:01] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#216 [12:11] * Mlndkiller [webchat@71-13-49-68.dhcp.bycy.mi.charter.com] has joined #minecrafthelp
#217 [12:13] <Mlndkiller> When I try to reset my password I do not receive an email, I've logged in on this email 2 days ago.
#218 [12:14] <mattym> Mlndkiller, Did you check any spam/junk folder in the email?
#219 [12:15] <Mlndkiller> I did but sadly was not there.
#220 [12:15] <mattym> Mlndkiller, And when you normally log into the game, you use an email not a username?
#221 [12:16] <Mlndkiller> I usually use my username.
#222 [12:16] <mattym> Mlndkiller, So the account is not migrated?
#223 [12:17] <Mlndkiller> no it is not.
#224 [12:18] * Camonfire [webchat@50-46-185-132.evrt.wa.frontiernet.net] has joined #minecrafthelp
#225 [12:18] <mattym> Mlndkiller, You will need to migrate the account in order to be able to change the password.
#226 [12:18] <Greymagic27> ??> @Mlndkiller account/migrate
#227 [12:18] <Absol> @Mlndkiller: To migrate your old minecraft.net account (i.e. you used your username to log in) to a Mojang account, use this page: https://account.mojang.com/migrate
#228 [12:18] <Camonfire> 1.13.1 is not downloading.
#229 [12:18] <Greymagic27> ??> @Camonfire tools/hjt
#230 [12:18] <Absol> @Camonfire: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#231 [12:18] <Absol> @Camonfire: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#232 [12:22] <Mlndkiller> @+mattym I just checked and it says my account is migrated
#233 [12:22] <mattym> Mlndkiller, So you didn't migrate it yourself?
#234 [12:23] <Mlndkiller> I didn't remeber since it's been a long time since I migrated it.
#235 [12:24] <mattym> ??> Mlndkiller account/send-email
#236 [12:24] <Absol> Mlndkiller: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#237 [12:24] <Absol> Mlndkiller: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#241 [12:31] <ContentHippo> hello
#242 [12:33] <ContentHippo> somebody there?
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#247 [13:02] <TheDrawMaster> i cant remeber the email i used to create my minecraft account and i cant log in
#248 [13:02] <Greymagic27> ??> @TheDrawMaster account/forgot-email
#249 [13:02] <Absol> @TheDrawMaster: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#250 [13:03] <TheDrawMaster> its my old email and i FORGOT IT
#251 [13:03] <Greymagic27> If you can't remember your email then you need to go to your email provider and try to find it
#252 [13:04] <TheDrawMaster> what is email provider?\
#253 [13:04] <Greymagic27> Your email
#254 [13:04] <Greymagic27> You need to find out what it is
#255 [13:04] <Greymagic27> Then you can follow the steps above
#256 [13:04] <TheDrawMaster> BUT HOW i do this
#257 [13:05] <Greymagic27> I don't know. I can't help you login to your email.
#258 [13:05] <TheDrawMaster> we cant find what email is that like ???@???.com
#259 [13:06] <TheDrawMaster> cant u look at my account info?
#260 [13:06] <Greymagic27> We can't look at your minecraft account info
#261 [13:07] <Greymagic27> ??> @TheDrawMaster ask/accounts
#262 [13:07] <Absol> @TheDrawMaster: Account or payment issues cannot be resolved by the helpers in this channel, you may contact Mojang directly to resolve this issue by following the instructions at: https://is.gd/mc_acct
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#266 [13:09] <Corina> Hi, I am using a server for a *POST* 1.13 game that is run by a rented server, and today i got a notice saying that it was running in outdated server, anyone have a fix?
#267 [13:10] <Lord_Ralex> you need to update your server to 1.13.1
#268 [13:10] <Lord_Ralex> or downgrade your client to 1.13
#269 [13:10] <Corina> how do I do that? I don't control the server
#270 [13:10] <Lord_Ralex> ask your host how to change versions really is the better approach
#271 [13:10] <Odysseius> ??> Corina launcher/change-version
#272 [13:10] <Absol> Corina: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#273 [13:10] <Corina> No, I mean, I am the host, but the server is rented from beastnode
#274 [13:10] <Lord_Ralex> you're not the host
#275 [13:11] <Lord_Ralex> beastnode is the host
#276 [13:11] <Corina> ah ok
#277 [13:11] <Lord_Ralex> they can tell you how their system works and how to change server versions
#278 [13:11] <Corina> ok, is it possible to play an existing map when there is an update or do you have to start over?
#279 [13:12] <Lord_Ralex> if it's the same minor version, you just update the server jar to the new version
#280 [13:12] <Lord_Ralex> so 1.13 -> 1.13.1 will be okay
#281 [13:12] <Corina> ok ty
#282 [13:12] <Corina> ok ty
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#289 [13:29] <thelounge49> Hi, I am unable to connect to reals. It just says "connecting to realm" and never connects.
#290 [13:30] <thelounge49> I saw in the support tweets "contact support and we can manually return your Realm to a working state". Let me know if you can help, thanks.
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#292 [13:34] * Tehepicduck [webchat@98.217.126.64] has joined #minecrafthelp
#293 [13:35] <Tehepicduck> Hello, my minecraft wont start up when i start it up in the launcher, it keeps crashing
#294 [13:35] * dominic4816 [webchat@ip-37-201-6-184.hsi13.unitymediagroup.de] has joined #minecrafthelp
#295 [13:35] <dominic4816> bei mir steht im .minecraft ordner launcher_profiles.json von csgo deswegen geht mein minecraft nicht was kann ich dagegen tun wenn ich es lösche erscheint es wieder im .minecraft ordner
#296 [13:36] <Greymagic27> @Tehepicduck, Please post the crash report
#297 [13:36] <Greymagic27> ??> @Tehepicduck paste
#298 [13:36] <dominic4816> k
#299 [13:36] <Absol> @Tehepicduck: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#300 [13:36] <Greymagic27> @dominic4816, This is an english only support channel
#301 [13:37] <dominic4816> if i start the .minecraft Folder this is in there launcher_profiles.json from csgo
#302 [13:37] <Greymagic27> Then remove it
#303 [13:37] <Tehepicduck> there is no crash rprt, it just says unexpected issie has occured and made the game crash
#304 [13:37] <dominic4816> I cant remove this from the folder
#305 [13:37] <Greymagic27> ??> @Tehepicduck launcher/crash-log
#306 [13:37] <Absol> @Tehepicduck: We need to see your crash log, which is created after a crash.
#307 [13:37] <Absol> @Tehepicduck: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#308 [13:39] <Greymagic27> ??> @dominic4816 win/reinst
#309 [13:39] <Absol> @dominic4816: You may need to reinstall the locally installed files that Minecraft puts into place.
#310 [13:39] <Absol> @dominic4816: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#311 [13:43] <Tehepicduck> theres no crash report folder, only log folder
#312 [13:43] <Greymagic27> Send the game log
#313 [13:44] <Tehepicduck> https://paste.ubuntu.com/p/c7bH4zGKk2/
#314 [13:45] <Greymagic27> I'm not sure if this will help but we can give it a try,
#315 [13:45] <Greymagic27> ??> @Tehepicduck tools/hjt
#316 [13:45] <Absol> @Tehepicduck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#317 [13:45] <Absol> @Tehepicduck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#318 [13:48] <Tehepicduck> https://paste.ubuntu.com/p/CDxZWXp95n/
#319 [13:49] <Greymagic27> Update overwolf and remove hamachi as it conflicts with your internet
#320 [13:49] * Will3543 [webchat@165-73-17-17.ip.afrihost.joburg] has joined #minecrafthelp
#321 [13:51] * s4 [webchat@5ED242BC.cm-7-3b.dynamic.ziggo.nl] has joined #minecrafthelp
#322 [13:52] <s4> uhm i want to go in a minecraft server but he says it dont connect or he old.. ho can i fix it
#323 [13:53] <Tehepicduck> i just deleted overwold
#324 [13:53] <Greymagic27> ??> @s4 ask/wtf
#325 [13:53] <Absol> @s4: Please form your question in the form of a question. Whatever you just said was unclear.
#326 [13:54] <s4> i go to a minecraft server on the windows 10 app but he says it cant connect or its to old
#327 [13:54] <dominic4816> so
#328 [13:54] <dominic4816> i delete the .minecraft folder
#329 [13:54] <Greymagic27> @s4, You need to find a bedrock server
#330 [13:55] <s4> wich one?
#331 [13:55] <Greymagic27> ??> @dominic4816 win/reinst
#332 [13:55] <Absol> @dominic4816: You may need to reinstall the locally installed files that Minecraft puts into place.
#333 [13:55] <Absol> @dominic4816: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#334 [13:55] <Greymagic27> @s4, Just any bedrock server, I don't play it myself so I don't know any servers
#335 [13:55] <dominic4816> Absol i know
#336 [13:55] <dominic4816> i already done this
#337 [13:55] <s4> okay!
#338 [13:55] <Greymagic27> Then try running minecraft @dominic4816
#339 [13:55] <s4> whats the IP
#340 [13:55] <Greymagic27> I don't know, I don't know any bedrock servers.
#341 [13:56] <dominic4816> ok i try it
#342 [13:56] <dominic4816> first my same screen is White then black
#343 [13:56] <Greymagic27> Hmm
#344 [13:57] <s4> do you know how i come by my current status of minecraft service?
#345 [13:57] <dominic4816> But not my minecraft
#346 [13:57] <dominic4816> the launcher is White than black
#347 [13:57] <Greymagic27> Current status of minecraft servers @s4
#348 [13:57] <Greymagic27> https://help.mojang.com/
#349 [13:57] <s4> yes that
#350 [13:58] <Greymagic27> @dominic4816, Try launching your minecraft
#351 [13:58] <dominic4816> Ok
#352 [13:58] <dominic4816> if i click at the blackscreen this page opened
#353 [13:58] <Tehepicduck> its still not working
#354 [13:59] <s4> im sorry i have 1 question
#355 [13:59] <Greymagic27> Go ahead @s4
#356 [13:59] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#357 [13:59] <s4> how can i update my minecraft for windows 10 from 1.13 to 1.13.1
#358 [14:00] <dominic4816> Microsoft privacy Policy
#359 [14:00] <s4> how???
#360 [14:00] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#361 [14:00] <dominic4816> Greymagic27
#362 [14:01] <Greymagic27> Yes?
#363 [14:01] <dominic4816> i launched minecraft but i didnt working i didnt give the Play button
#364 [14:01] <dominic4816> *it
#365 [14:02] <Greymagic27> ??> @dominic4816 launcher/reinst/win
#366 [14:02] <Absol> @dominic4816: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#367 [14:02] <Absol> @dominic4816: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#368 [14:02] <s4> but how should I update from 1.13 to 1.13.1 because then I can in the servers
#369 [14:02] <dominic4816> ok
#370 [14:02] <dominic4816> ok
#371 [14:02] * Tehepicduck [webchat@98.217.126.64] has left #minecrafthelp
#372 [14:03] <Greymagic27> @s4, My knowledge about bedrock is very limited
#373 [14:03] <Greymagic27> You can ask here: https://www.minecraftforum.net/forums/support/minecraft-bedrock-support
#374 [14:03] <Will3543> Hi, I cannot connect to Realms. It just keeps on trying to connect. Could anyone help?
#375 [14:03] <dominic4816> ok
#376 [14:03] * Tehepicduck [webchat@98.217.126.64] has joined #minecrafthelp
#377 [14:04] <Will3543> Hi Dominic
#378 [14:04] <dominic4816> hi
#379 [14:04] <dominic4816> wait i must Restart the PC
#380 [14:04] <Will3543> Cool
#381 [14:05] * dominic4816 [webchat@ip-37-201-6-184.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#382 [14:05] <Greymagic27> @Will3543, https://twitter.com/MojangStatus/status/1032168181111185408
#383 [14:05] <Will3543> Hi Grey
#384 [14:05] <Will3543> Thanks, will take a look
#385 [14:06] <Greymagic27> Do I know you? Or was that just a friendly hi?
#386 [14:06] <Tehepicduck> My still doesnt work and keep crasshing when im trying to start it, sometimes it brings to the main menu but until i click somethingt, the screen goes static then crashes
#387 [14:07] <Will3543> Nope, just a random. Thanks for the status. Do you know where I can request to "manually return your Realm to a working state"
#388 [14:07] <Greymagic27> ??> @Tehepicduck launcher/crash-log
#389 [14:07] <Absol> @Tehepicduck: We need to see your crash log, which is created after a crash.
#390 [14:07] <Absol> @Tehepicduck: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#391 [14:07] <Greymagic27> Oof
#392 [14:07] <Greymagic27> The link worked for me
#393 [14:07] <Tehepicduck> you saw mine already but i can show you
#394 [14:07] <Greymagic27> Yea, it says contact support @Will3543
#395 [14:07] <Greymagic27> If you reload it I have commented the support page
#396 [14:07] <Tehepicduck> https://paste.ubuntu.com/p/d4GnkRVY3K/
#397 [14:08] <Greymagic27> @Tehepicduck, Your problem is really weird LOL
#398 [14:08] <Greymagic27> Do you have discord installed? @Tehepicduck
#399 [14:08] <Tehepicduck> ikr its been like this for a moth now
#400 [14:08] <Tehepicduck> and yes
#401 [14:09] <Tehepicduck> month
#402 [14:09] <Greymagic27> Disable the overlay for discord and then try
#403 [14:09] <Tehepicduck> kk
#404 [14:10] <Tehepicduck> its already off i tried, didnt work
#405 [14:10] <Greymagic27> @Tehepicduck, Do you have nvida drivers?
#406 [14:10] <Tehepicduck> yes
#407 [14:10] <Greymagic27> https://bugs.mojang.com/browse/MC-112780
#408 [14:11] <Odysseius> ??> Tehepicduck win/dxdiag
#409 [14:11] <Absol> Tehepicduck: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#410 [14:11] <Greymagic27> Yay, Some help :P
#411 [14:13] * Will3543 [webchat@165-73-17-17.ip.afrihost.joburg] has quit. (Quit: webchat.esper.net)
#412 [14:18] <Greymagic27> @Tehepicduck, Is it done?
#413 [14:20] <Tehepicduck> nope, not yet. which one should i try first
#414 [14:20] <Greymagic27> Run the dxdiag first
#415 [14:23] <Tehepicduck> https://paste.ubuntu.com/p/bs9TpmYq3J/
#416 [14:24] <Greymagic27> @Tehepicduck, https://bugs.mojang.com/browse/MC-112780
#417 [14:24] * dominic4816 [webchat@ip-37-201-6-184.hsi13.unitymediagroup.de] has joined #minecrafthelp
#418 [14:24] <dominic4816> So im back
#419 [14:24] <mattym> ??> Tehepicduck tools/hjt
#420 [14:25] <Absol> Tehepicduck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#421 [14:25] <Absol> Tehepicduck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#422 [14:25] <Greymagic27> @mattym, I got him to run one already, http://prntscr.com/klrbqq
#423 [14:26] <Odysseius> Greymagic27, Different error code
#424 [14:26] <Greymagic27> Is it?
#425 [14:26] <Greymagic27> Damn
#426 [14:26] * wolf1026 [webchat@cpe-108-182-98-210.hvc.res.rr.com] has joined #minecrafthelp
#427 [14:27] <wolf1026> hello
#428 [14:27] <wolf1026> i need help
#429 [14:27] <Greymagic27> What is the problem?
#430 [14:27] <Tehepicduck> did tjat help because im updating my nvidea driver now
#431 [14:27] <mattym> ??> Tehepicduck av/adwcleaner
#432 [14:27] <Absol> Tehepicduck: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#433 [14:27] <Absol> Tehepicduck: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#434 [14:28] <wolf1026> my minecraft says Unable to save download. convert2.ogg
#435 [14:28] * thelounge21 [webchat@89.35.37.83] has joined #minecrafthelp
#436 [14:28] <thelounge21> dxvb
#437 [14:28] * thelounge21 [webchat@89.35.37.83] has quit. (Client Quit)
#438 [14:28] <Greymagic27> ??> @wolf1026 tools/hjt
#439 [14:29] <Absol> @wolf1026: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#440 [14:29] <Absol> @wolf1026: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#441 [14:37] <Greymagic27> @wolf1026, Is it done?
#442 [14:37] <wolf1026> i dont know how to do it
#443 [14:37] <Greymagic27> Follow the given instructions above
#444 [14:38] <wolf1026> it wont open minecraft only the luncher
#445 [14:38] <Greymagic27> Please follow the instructions above
#446 [14:38] <Greymagic27> ??> @wolf1026 tools/hjt
#447 [14:38] <Absol> @wolf1026: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#448 [14:38] <Absol> @wolf1026: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#454 [15:10] <Datomazo> Hello, I cannot switch my language on Java Edition. No matter what language I select, it changes my language to one of the first 10 on the list (Afrikaans-Braobans). It seems like it isn't registering that I have scrolled down. Any ideas?
#455 [15:10] <mattym> ??> Datomazo win/reinst
#456 [15:10] <Absol> Datomazo: You may need to reinstall the locally installed files that Minecraft puts into place.
#457 [15:10] <Absol> Datomazo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#458 [15:10] * anthony1003 [webchat@25.75.214.190.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#459 [15:11] <anthony1003> welcome you
#460 [15:11] <anthony1003> por que no sale el juego de minecraf launcher
#461 [15:11] <Odysseius> ??> anthony1003 lang/es
#462 [15:11] <Absol> anthony1003: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#463 [15:15] * kurtis1 [webchat@0546990a.skybroadband.com] has joined #minecrafthelp
#464 [15:16] <Datomazo> That worked, thank you Abso1
#465 [15:16] * Datomazo [webchat@50.35.120.77] has quit. (Quit: webchat.esper.net)
#466 [15:18] <anthony1003> SABES HABLAR ESPAÑOL
#467 [15:18] <kurtis1> hey, my minecraft won't load, it just stops responding on the mojang screen after clicking play. i've tried completely uninstalling the game using ccleaner and reinstalling it, updating my drivers, deleting my .minecraft completely, i've disabled discord overlay, ran an adw cleaner scan, none of these have worked. when i check the launcher log it r
#468 [15:18] <kurtis1> eturns saying there was an error and gives this error code: 805306369... i've tried using other launchers and they are fine, the game works, the only issue is i can't run mc 1.13 on them, 1.13 only seems to work on the official launcher, which is causing this to work. any help is appreciated.
#469 [15:18] <anthony1003> SI SABES
#470 [15:19] <anthony1003> SABES HABLAR ESPAÑOL
#471 [15:19] <anthony1003>
#472 [15:19] <mattym> kurtis1, Are you using Razer Synapse?
#473 [15:19] <Lord_Ralex> anthony1003, we speak english.
#474 [15:19] <kurtis1> yes i have it on my PC
#475 [15:19] <mattym> kurtis1, Follow the instructions to remove it found here https://minecraftirc.net/support-articles/known-incompatible-software/
#476 [15:20] <kurtis1> okay i will remove it and see if that works, but i've been using razer synapse for ages and this issue only started happening a few days ago, but i'll try anyway and let you know
#477 [15:24] <kurtis1> i uninstalled razer synapse and the issue is still happening
#478 [15:25] * Hugge [webchat@cgn85-194-6-245.bredband.comhem.se] has joined #minecrafthelp
#479 [15:25] <kurtis1> i also don't see _JAVA_OPTIONS=-Xmx256mb in my environment variables
#480 [15:25] <Hugge> Hi can not start my minecraft so now my entire evening is ruined!!!!!
#481 [15:26] <Hugge> Anyone else having issues with the launcher? :)
#482 [15:27] <kurtis1> me
#483 [15:27] <Hugge> So what shoud we do!!
#484 [15:27] <Hugge> I will fkn die if i cant play MINECRAFT
#485 [15:28] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#486 [15:28] <Indy> It's me again! https://paste.ubuntu.com/p/3ksRDKBSvy/
#487 [15:28] <Hugge> pls it aint working
#488 [15:28] <Hugge> pls fix the servers
#489 [15:29] <Indy> hello?
#490 [15:30] <Hugge> PLS FKN HELP ME
#491 [15:30] <Indy> maybe i can help
#492 [15:30] <Indy> but i don't run this
#493 [15:33] <Indy> i will try and come back later
#494 [15:34] <Hugge> ye pls help
#495 [15:35] <Hugge> im very angry!!!!!
#496 [15:37] <mattym> Hugge, Actually explain the issue.
#497 [15:38] <mattym> kurtis1, Did you restart the PC after removing the software?
#498 [15:38] <mattym> Indy, Did you have a chance to check if it happened on an older version yet?
#499 [15:39] <Indy> i don't know how to do that
#500 [15:39] <Indy> but it has been happening on 1.13 and 1.13.1
#501 [15:39] <mattym> Indy, In the launcher, go to the Launch Options tab.
#502 [15:40] <mattym> Indy, Hit the + (add) button there to make a new profile.
#503 [15:40] <Hugge> oki, So Ill walk you through it... When i press the "play" - button on the launcher, I get an error saying "Error :( Unable to save download. ovs.json"
#504 [15:40] <Hugge> And that's that
#505 [15:40] * Juanfra [webchat@108.113.56.190.dynamic.intelnet.net.gt] has joined #minecrafthelp
#506 [15:40] <mattym> Indy, Change the version to 1.12.2, and also change the game directory to somewhere other than .minecraft, a folder on the desktop will be fine.
#507 [15:41] <Hugge> Very annoyng!!! Was looking forward to a fun interactive evening of some MINECRAFT fun but then this happens!!!!
#508 [15:41] <mattym> Indy, Then save that profile, and use it to start the game in that version. See if has the same issue and report back.
#509 [15:41] <mattym> ??> Hugge error/download
#510 [15:41] <Absol> Hugge: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#512 [15:42] <EpicVinny8> help
#513 [15:42] <Hugge> oki thank you very much, will try it. Tho it would be weird cuz have not downloaded anything since last playd
#514 [15:42] <EpicVinny8> Hello?
#515 [15:43] <EpicVinny8> hello
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#517 [15:45] <Hugge> according you your list I should uninstall my antivirus system, not sure if im comfortable doing that man!!!
#518 [15:45] <Hugge> should i really?
#519 [15:45] <mattym> Hugge, If your Antivirus is listed there, its garbage and not doing much good for you.
#520 [15:45] <Hugge> AVG Antivirus?
#521 [15:46] <Hugge> I do believe it was free to download, but the best things in life are free, right?
#522 [15:46] <mattym> Hugge, Did you check the whole list, and make sure nothing there was on the PC?
#523 [15:47] <Hugge> ye well the antivirus system is on my pc, and i do not know about the other ones, because i have hella many programs that som fkn trojan horse virus shit has given me so not really sure
#524 [15:47] <Absol> Hugge: Please keep it civil
#525 [15:47] <Indy> alright i will try it and let you know
#526 [15:48] <Indy> if it doesn't crash i will still have the same problem though
#527 [15:48] <Indy> thank you all again
#528 [15:48] <Hugge> BUT my favorite fkn game Minecraft worked earlier today and im pretty frikkin sure i have not downloaded any new things in between
#529 [15:48] * Indy [webchat@68.232.55.139-st-tel.net] has quit. (Quit: webchat.esper.net)
#530 [15:48] <mattym> Hugge, The game got an update, so if you had anything on the PC, the issue would show up now.
#531 [15:49] <Hugge> gosh darn it. thought the game was like 20 years old. feels like its time to stop updating it like now
#532 [15:50] <mattym> Hugge, Stop complaining and tend to the list you were given, and next time read the information provided by this chat before you start complaining, as the resolution to this issue is given to every user the moment they enter this chat.
#533 [15:53] <Hugge> okey sorry bro checked the entire list, I have none of those programs on my computer, except geforce experience, and discord, but according to your fantastic list it should be OK to launch the game even with those two programs. So back to complaining again!!
#534 [15:53] <mattym> Hugge, You said you had AVG, so deal with that.
#535 [15:53] <Hugge> yes but I was wrong, seems like I removed that one long time ago, can not fins any trace of said program anywhere on my rotten computer
#536 [15:54] <mattym> ??> Hugge tools/hjt
#537 [15:54] <Juanfra> Good afternoon :)
#538 [15:54] <Absol> Hugge: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#539 [15:54] <Absol> Hugge: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#540 [15:54] <Juanfra> I'm trying to log in to my realm but it stays in ''Connecting to Realm'', it won't even give an error messaeg
#541 [15:54] <Juanfra> It just stays like that
#542 [15:54] <Juanfra> And it's not my internet connection
#543 [15:55] <Hugge> alright will try, thanks!!
#544 [15:55] <Juanfra> Just want to know if there is any issue or bug being fixed or what?
#545 [15:55] <mattym> Juanfra, Mojang is currently working out issues with Realms, best bet is to wait and see.
#546 [15:55] <Juanfra> Cool! :)
#547 [15:55] <Juanfra> At least now I know its an issue and I'm not just trying random stuff
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#550 [16:01] <Hugge> Okay so I solved my issue, the problem was that my disc was full (hihi). Sorry for my behavior, got very stressed, thought that my evening with Minecraft was RUINED. But it is fine now, keep doing you guys, ur good people!
#551 [16:02] <Juanfra> Kids.. man, they get stressed if they cannot access Realm Royale :(
#552 [16:03] <Hugge> IKR need my daily! Im very addicted
#553 [16:04] * math [webchat@c-75-71-14-56.hsd1.co.comcast.net] has joined #minecrafthelp
#554 [16:05] <math> i log in and the game crashes once the world loads
#555 [16:06] <mattym> ??> math launcher/log
#556 [16:06] <Absol> math: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#560 [16:11] <math> https://paste.ubuntu.com/p/V8w9jxfjGT/
#561 [16:12] <mattym> math, And it only happens once you enter a world?
#562 [16:12] <math> on servers and private worlds
#563 [16:13] <mattym> math, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#564 [16:15] <math> seems like it worked
#565 [16:15] <math> thank you
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#575 [16:58] * ZzCrisHC_YT [webchat@static-ip-18154019034.cable.net.co] has joined #minecrafthelp
#576 [16:58] <ZzCrisHC_YT> HOLAS
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#580 [17:10] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has joined #minecrafthelp
#581 [17:13] <hexa> Hey, I tried opening 1.13.1 10 minutes ago, but after trying 3 times, it wouldn't stop crashing before it could load the main menu. I just tried reinstalling the game twice, only for it to say something along the lines of "Unable to install launcher, try reinstalling." Any tips?
#582 [17:14] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#583 [17:14] <mattym> hexa, Are you still having an issue with the launcher install, or just the game crashing again?
#584 [17:15] <hexa> Im having an issue with the launcher installing.
#585 [17:15] <hexa> issues*
#586 [17:15] <mattym> ??> hexa tools/hjt
#587 [17:15] <Absol> hexa: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#588 [17:15] <Absol> hexa: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#589 [17:15] <hexa> Aight holup
#590 [17:18] <hexa> Ok so im trying to paste it on Ubuntu but it isn't providing me any link.
#591 [17:18] <mattym> hexa, Its the url/address of the page it creates once you have hit the Paste! button.
#592 [17:19] <hexa> forgot to name it, im smart. Here ya go https://paste.ubuntu.com/p/FWgSsnJ6rJ/
#593 [17:20] <mattym> hexa, Ok, well the game crashing issues were likely Razer Synapse, so you will eventually want to remove that. But I am not seeing anything in the report that would cause the launcher install issues.
#594 [17:21] <hexa> Aight lemme go remove that real quick
#595 [17:21] <mattym> hexa, Can you also get the exact message it gives when you try to install it.
#596 [17:21] <hexa> Ok I closed it let me try opening minecraft now
#597 [17:23] <hexa> It's happening again, here's a pic https://i.imgur.com/LZMwrUC.png
#598 [17:24] <hexa> It gave me this the first time i reinstaled MC, the second time was slightly different tho.
#599 [17:24] <mattym> ??> hexa av/adwcleaner
#600 [17:24] <Absol> hexa: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#601 [17:24] <Absol> hexa: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#602 [17:24] <hexa> Ok
#603 [17:27] <hexa> Waiting for it to finish downloading it
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#605 [17:29] <hexa> ok brb
#606 [17:36] * hexa [webchat@198-27-150-157.dsl.dynamic.sonic.net] has joined #minecrafthelp
#607 [17:37] <hexa> Hello
#608 [17:37] <mattym> hexa, Try running the game again, see if anything has changed.
#609 [17:37] <hexa> I just got done with the cleanup, I'm gonna try running it
#610 [17:39] <hexa> Finally the launcher worked, let's see if i can actually get the game running
#611 [17:42] * e_l1997_ [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#612 [17:44] <hexa> Ok, minecraft is finally working, thank you so much for your help man
#613 [17:45] * thiccboyinneed [webchat@142.114.72.193] has joined #minecrafthelp
#614 [17:45] <thiccboyinneed> i need help
#615 [17:45] <thiccboyinneed> it says
#616 [17:45] <thiccboyinneed> unable to save download yet I don't have bytefence
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#621 [18:04] <Shai-N> Is it possible for a map to be created without a specific biome?
#622 [18:05] <SukiAra> Why does my minecraft immediately go into not responding when i launch it
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#626 [18:21] * John [webchat@108.113.56.190.dynamic.intelnet.net.gt] has joined #minecrafthelp
#627 [18:21] <John> Hello, I need help! :)
#628 [18:21] <John> I'm having problems accessing a friend's realm
#629 [18:22] <John> Its stays at ''Connecting to Realm'' doesnt even shows up an error message or failed connection
#630 [18:22] <John> I do have a stable internet connection, and its been 6hours since the issue
#631 [18:22] <John> Any help? :)
#632 [18:22] <John> Or anyone experiencing same issue?
#633 [18:26] <John> :(
#634 [18:26] <John> C'mon m8!
#635 [18:58] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#636 [19:03] * Webchat_43603 [webchat@cpc77649-ely08-2-0-cust210.5-1.cable.virginm.net] has joined #minecrafthelp
#637 [19:03] <Webchat_43603> I just wanna play the game
#638 [19:04] <Webchat_43603> my account name was animalsbite
#639 [19:04] <Webchat_43603> i registered an email with mojang
#640 [19:04] <Webchat_43603> it wants me to buy miner=craft again or something
#641 [19:04] <mattym> Webchat_43603, What is the problem you are experiencing?
#642 [19:05] <Webchat_43603> trying to migrate my original account to Mojang i guess
#643 [19:05] <Webchat_43603> it wont verify
#644 [19:05] <Webchat_43603> and i cannot download without a purchase wall
#645 [19:06] <mattym> Webchat_43603, Are you checking the original email you purchased it with to complete the migration?
#646 [19:06] <Webchat_43603> yeah
#647 [19:06] <mattym> Webchat_43603, Not the email you registered a Mojang account with. (Unless they are the same)
#648 [19:06] <Webchat_43603> i don't know if they are the same
#649 [19:07] <Webchat_43603> i only have one email with information about Minecraft though
#650 [19:07] <Webchat_43603> so ive assumed im using the correct one
#651 [19:07] <mattym> Webchat_43603, Does it contain the purchase confirmation?
#652 [19:08] <Webchat_43603> no
#653 [19:08] <Webchat_43603> im going to have to check an olser email account
#654 [19:08] <Webchat_43603> older
#655 [19:09] * Jake [webchat@pool-173-50-66-164.nrflva.fios.verizon.net] has joined #minecrafthelp
#656 [19:10] <mattym> Webchat_43603, Either way, you will need to create a Mojang account. To complete the migration you will need to verify the migration on the original email that was uses to purchase it.
#657 [19:10] * Jake is now known as Guest68075
#658 [19:10] <Guest68075> Hi
#659 [19:11] <Webchat_43603> okay
#660 [19:11] <Webchat_43603> ive checked every account
#661 [19:11] <Webchat_43603> and see no purchace history
#662 [19:12] <Webchat_43603> ive already done that
#663 [19:13] <Webchat_43603> i know my username and everything
#664 [19:13] <Webchat_43603> just haven't played in a while and everything is different
#665 [19:14] <CubeTheThird> hello Guest68075
#666 [19:14] <Webchat_43603> bought the game 9 years ago i believe
#667 [19:14] <Webchat_43603> yes hello third person
#668 [19:15] <CubeTheThird> Webchat_43603, you can try logging into the game by downloading it from https://minecraft.net/download
#669 [19:21] <Webchat_43603> oh that worked thank you
#670 [19:21] <Webchat_43603> ill do anything
#671 [19:21] <Webchat_43603> to repay you
#672 [19:21] <Webchat_43603> ;)
#673 [19:21] * Webchat_43603 [webchat@cpc77649-ely08-2-0-cust210.5-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
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#678 [21:02] * party216 [webchat@c-71-194-223-101.hsd1.il.comcast.net] has joined #minecrafthelp
#679 [21:02] <party216> hello
#680 [21:02] <party216> I need help?
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#682 [21:11] * Mod [webchat@modemcable081.214-160-184.mc.videotron.ca] has joined #minecrafthelp
#683 [21:12] <Mod> Hi, my minecraft keeps crashing every time I press play the game opens for a second and crashes, I've tried many things and it didn't worked. The error that i get is EXCEPTION_ACCESS_VIOLATION (0xc0000005).
#684 [21:13] * Julian419 [webchat@c-73-83-31-82.hsd1.wa.comcast.net] has joined #minecrafthelp
#685 [21:14] <CubeTheThird> Mod, copy the full report onto http://paste.ubuntu.com and give the URL here.
#686 [21:14] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#687 [21:14] <Julian419> hey I just tried to launch Minecraft but I cant download Minecraft 1.13.1 the latest release which is like 50 MB. I have enough space and im not sure whats going on im also on windows 10
#688 [21:15] <CubeTheThird> Julian419, are you getting an error message of some kind?
#689 [21:15] <Mod> https://paste.ubuntu.com/p/96VkkjxpPr/
#690 [21:15] <Julian419> yes
#691 [21:15] <CubeTheThird> Julian419, what's the message?
#692 [21:16] <Julian419> umm nvm I guess its working now
#693 [21:16] <Julian419> thx though
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#695 [21:16] <CubeTheThird> Mod, hm something is odd here. Let's check your graphics drivers
#696 [21:16] <CubeTheThird> ??> Mod win/dxdiag
#697 [21:16] <Absol> Mod: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#698 [21:18] <Mod> My computer is in french so everything is written in french in the dxdiag is it ok for you ?
#699 [21:18] <CubeTheThird> Mod, yes that's fine. I'm bilingual :p
#700 [21:19] <Mod> kk good
#701 [21:19] <Mod> https://paste.ubuntu.com/p/xrq9FJjkgk/
#702 [21:20] <CubeTheThird> Mod, hmm interesting. Well it appears you do need an update for your Intel graphics drivers
#703 [21:20] <CubeTheThird> Mod, while I find you a download, can you check to see if you have any Nvidia software installed? I'm seeing that listed in your first report
#704 [21:21] <Mod> i already did it i installed the last version
#705 [21:22] <CubeTheThird> Mod, hmm. The one I'm seeing on the intel website is a few months newer than the one your report says
#706 [21:22] <CubeTheThird> Mod, is this what you installed? https://downloadcenter.intel.com/download/27360/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?product=88355
#707 [21:22] <Mod> no because i'm on a lenovo computer so i have to install a costum update
#708 [21:23] <CubeTheThird> Mod, ah ok. That makes sense
#709 [21:23] <CubeTheThird> Mod, in any case, can you check to see if you have any Nvidia software installed?
#710 [21:24] <Mod> by typing nvidia in my research bar ?
#711 [21:25] <Mod> or in the control pannel ?
#712 [21:25] <Mod> i have a software called NVIDIA PhysX
#713 [21:25] <CubeTheThird> Mod, in the control panel find the menu to Uninstall a Program
#714 [21:26] <CubeTheThird> Mod, hmm, you can probably remove that. You don't have any Nvidia hardware, so there shouldn't be any reason to have that installed
#715 [21:26] <Mod> k i did it
#716 [21:27] <CubeTheThird> Mod, ok. Also, after you updated your drivers, did you reboot your PC?
#717 [21:27] <Mod> yeah
#718 [21:28] <CubeTheThird> Mod, ok good. Let's try playing again, and if not we'll do a clean install of the game
#719 [21:29] <Mod> i already reinstalled completele with a new .minecraft file
#720 [21:30] <Mod> the game crashed when i tried to launch it
#721 [21:30] <CubeTheThird> Mod, same crash yes?
#722 [21:30] <Mod> yep
#723 [21:31] <CubeTheThird> hmm
#724 [21:31] * Mitchell [~Mitchell@24-89-224-70.eastlink.ca] has joined #minecrafthelp
#725 [21:31] <CubeTheThird> Mod, let's see if you have anything else installed that may be causing issues with the game I suppose
#726 [21:31] <CubeTheThird> ??> Mod tools/hjt
#727 [21:31] <Absol> Mod: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#728 [21:31] <Absol> Mod: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#729 [21:34] <Mod> https://paste.ubuntu.com/p/ZbgFxNwJsW/
#730 [21:34] <Mod> https://paste.ubuntu.com/p/ZbgFxNwJsW/
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#732 [21:36] <CubeTheThird> Mod, hmm let's see
#733 [21:37] <CubeTheThird> Mod, ahhh you are running Discord. The Overlay feature in Discord is known to cause crashes similar to this
#734 [21:38] <Mod> how do i remove the overlay ?
#735 [21:39] <CubeTheThird> Mod, you should be able to disable it in Discord's settings. I'm not sure what the French name for it is
#736 [21:39] <Mod> say it in english i can translate
#737 [21:40] <Mod> found it
#738 [21:40] <CubeTheThird> ah good
#739 [21:40] <Mod> nop ;(
#740 [21:40] <CubeTheThird> aww really?
#741 [21:40] <Mod> yeah
#742 [21:40] <CubeTheThird> Mod, to test, can you close discord entirely?
#743 [21:40] <Mod> :/
#744 [21:41] <Mod> same
#745 [21:42] <CubeTheThird> Mod, can you go into the .minecraft folder
#746 [21:43] <Mod> done
#747 [21:43] <CubeTheThird> Mod, there, open the options.txt file
#748 [21:44] <Mod> i dont because it's a fresh folder and i never succeded to open the game with it but i have another folder with the options.txt in it if you want
#749 [21:44] <Mod> don't have it*
#750 [21:45] <CubeTheThird> Mod, oh wow, so it crashes before that. Sure copy over the options.txt file from the other folder
#751 [21:45] <Mod> xD
#752 [21:45] <Mod> opened
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#754 [21:46] <CubeTheThird> Mod, there find the useVbo setting. Is it currently set to false or true?
#755 [21:46] <mattym> I don't think it makes the options.txt until something is changed at least once now.
#756 [21:46] <thelounge86> I need help with resetting my email cause the email is no longer accessible
#757 [21:46] <CubeTheThird> fair enough
#758 [21:46] <CubeTheThird> thelounge86, you'll have to contact Mojang about this
#759 [21:46] <CubeTheThird> ???> thelounge86 mojang/email
#760 [21:46] <Mod> it is set to true
#761 [21:46] <thelounge86> Where do I do this?
#762 [21:47] <CubeTheThird> Mod, try setting it to false
#763 [21:47] <CubeTheThird> ??> thelounge86 mojang/email
#764 [21:47] <Absol> thelounge86: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#765 [21:47] <Absol> thelounge86: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#766 [21:47] <Mod> done
#767 [21:47] <CubeTheThird> Mod, ok try launching the game now
#768 [21:48] <Mod> nop
#769 [21:48] <CubeTheThird> uhg
#770 [21:48] <Mod> i think it doesnt do anything because the game is not even launching
#771 [21:49] <Mod> so it doesnt use options because it didnt even created it
#772 [21:50] <CubeTheThird> Mod, hmm... alright I suppose we can try doing a malware scan
#773 [21:50] <CubeTheThird> ??> Mod av/adwcleaner
#774 [21:50] <Absol> Mod: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#775 [21:50] <Absol> Mod: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#777 [21:55] <Mod> i have to restart will you be there when i'll come back
#778 [21:56] <CubeTheThird> yups
#779 [21:56] <Mod> kk bye
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#782 [22:06] <Mod> Hey CubeTheThird
#783 [22:06] <CubeTheThird> hello again
#784 [22:06] <CubeTheThird> Mod, any luck?
#785 [22:06] <Mod> i'm waiting i just opened it and waiting for it to crash or not
#786 [22:07] <Mod> crashed but slower
#787 [22:07] <Sabrak0> I have an issue when im going to open the game it crashes and the next message opens: "The game crashed whilst initializing game
#788 [22:07] <Sabrak0> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL"
#789 [22:07] <CubeTheThird> ??> Sabrak0 win/dxdiag
#790 [22:07] <Absol> Sabrak0: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#791 [22:07] <CubeTheThird> Mod, same crash though?
#792 [22:08] <Mod> yup
#793 [22:09] <CubeTheThird> Mod, hmm. Can I assume this issue only started recently?
#794 [22:09] <Mod> yeah
#795 [22:09] <Mod> this week
#796 [22:10] <Sabrak0> I only have it when i update to 1.13.1
#797 [22:10] <CubeTheThird> Mod, did you recently install or update anything?
#798 [22:10] <CubeTheThird> Sabrak0, please follow the instructions Absol gave you
#799 [22:10] <Mod> i updated my graphic card ?!
#800 [22:10] <CubeTheThird> Mod, lol besides that?
#801 [22:11] <Sabrak0> Ok
#802 [22:11] <CubeTheThird> Mod, wait, did it only start after you did that update?
#803 [22:11] <Mod> no before
#804 [22:12] <CubeTheThird> Mod, ok just wanted to make sure
#805 [22:12] <Mod> which kind of updates ?
#806 [22:12] <CubeTheThird> Mod, if that's the only thing that really changed, I only have a couple of ideas on other things to try. First, can you open cmd as administrator?
#807 [22:13] <Mod> yeah and i installed a program called duetdisplay maybe ?!
#808 [22:14] <mattym> Yeah that would be an issue
#809 [22:14] <CubeTheThird> what's that?
#810 [22:14] <Mod> makes me able to use my ipad as a second screen
#811 [22:14] <mattym> Yeah, we have seen that cause an issue before.
#812 [22:14] <Sabrak0> https://paste.ubuntu.com/p/dRH5sm7tMW/
#813 [22:15] <Sabrak0> Can someone help me with my issue?
#814 [22:15] <CubeTheThird> Sabrak0, yup. One moment. Looks like you need a graphics driver update
#815 [22:15] <Sabrak0> How i update it?
#816 [22:15] <mattym> Mod, I would try uninstalling DuetDisplay
#817 [22:15] <CubeTheThird> Sabrak0, one moment I'll get you a download
#818 [22:16] <Mod> k
#819 [22:16] <Sabrak0> ok thanks
#820 [22:17] <Mod> ill reboot
#821 [22:17] <CubeTheThird> Sabrak0, ok try download and install https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88180
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#823 [22:18] <Sabrak0> @CubeTheThird I have to click Get Started?
#824 [22:18] <mattym> Sabrak0, No, Download and Install the .exe file from there.
#825 [22:19] <Sabrak0> ok
#826 [22:20] <Sabrak0> Nice , i downloaded it , then?
#827 [22:21] <CubeTheThird> Sabrak0, now install it
#828 [22:21] <Sabrak0> im on it
#829 [22:22] <Sabrak0> Ok i finished
#830 [22:23] <CubeTheThird> Sabrak0, it already finished installing? you should definitely reboot your PC after that
#831 [22:25] <Sabrak0> hey my pc rebooted that should happen?
#832 [22:25] * Mod [webchat@modemcable081.214-160-184.mc.videotron.ca] has joined #minecrafthelp
#833 [22:25] <Mod> Hey again (x2) ;)
#834 [22:26] <Mod> CubeTheThird
#835 [22:27] <CubeTheThird> Sabrak0, after your PC is fully rebooted, try the game again
#836 [22:27] <mattym> Any luck?
#837 [22:27] <CubeTheThird> ^^
#838 [22:27] <Sabrak0> ok
#839 [22:27] <Mod> mattym r ya talking to me ?
#840 [22:28] <Mod> WOORRRKKKEEDDDD !!!! (srry caps)
#841 [22:28] <Sabrak0> @CubeTheThird Hey! It gone right , thank you!
#842 [22:29] <CubeTheThird> awesome!!!!
#843 [22:29] <Sabrak0> Well , goodbye
#844 [22:29] <Sabrak0> ;)
#845 [22:30] <Mod> CubeTheThird my prob is now solved OMG !
#846 [22:30] <CubeTheThird> Mod, glad to hear!
#847 [22:30] <Mod> the prob was duetdisplay but idk why ;)
#848 [22:31] <mattym> Mod, It basically pretends that something is a display when its not, which causes graphics driver issues.
#849 [22:31] <Mod> yeah right :)
#850 [22:32] <Mod> you saved me mattym thx a lot <3
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#853 [22:53] <Pete> hello
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#857 [23:15] <BMX116> I cannot connect to my realm it corrupted and will not let me load a backup
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#859 [23:29] <NAtsuki> What can I do to raise my FPS in 1.13.1? I have a good computer but can only get like 15 fps even on the lowest graphics
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#861 [23:31] <Stalin0> Minecraft crashes when I click a single player world, and also crashes about 10 seconds after I join a multiplayer server. Any suggestions?
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