#1 [00:09] * Kaojao [webchat@ool-43506e73.dyn.optonline.net] has joined #minecrafthelp
#2 [00:10] <Kaojao> Hello, my minecraft keeps crashing everytime I open it and i can't find a solution for this, I've try many things but it just won't work, it keeps crashing, I've played minecraft before on this computer it just all the sudden happened, please help?!?!
#3 [00:13] <Kaojao> Absol help
#4 [00:13] <Kaojao> GreyBot Someone please answer me I need help
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#10 [03:05] * Miner0 [webchat@178.74.62.74] has joined #minecrafthelp
#11 [03:05] <Miner0> Hello! My realm has been completely reset, anyone else know whats going on?
#12 [03:26] * Manuel [webchat@x4dbbc478.dyn.telefonica.de] has joined #minecrafthelp
#13 [03:28] <Manuel> Ich kann auf Linux Mint nicht Minecraft spielen.
#14 [03:28] * RektUTuttles [webchat@WimaxUser39173-150.wateen.net] has joined #minecrafthelp
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#16 [03:28] <RektUTuttles> I need help my minecraft account wont let me login and reset password
#17 [03:34] <Odysseius> ??> RektUTuttles login/throttle
#18 [03:34] <Absol> RektUTuttles: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#19 [03:34] <Absol> RektUTuttles: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#20 [03:35] <RektUTuttles> no
#21 [03:35] <RektUTuttles> i mean
#22 [03:35] * xx_windeljo_xx [webchat@178.165.129.8.wireless.dyn.drei.com] has joined #minecrafthelp
#23 [03:35] <RektUTuttles> like when i try to reset it says it sent an email but it dont recive one
#24 [03:35] <Odysseius> RektUTuttles, How long have you been waiting for that email?
#25 [03:35] * xx_windeljo_xx [webchat@178.165.129.8.wireless.dyn.drei.com] has quit. (Client Quit)
#26 [03:35] <RektUTuttles> 10 mins
#27 [03:36] <Odysseius> RektUTuttles, It can take up to two hours for such emails to arrive in some instances
#28 [03:36] <RektUTuttles> oh okay?
#29 [03:37] <RektUTuttles> thanks :D
#30 [03:37] <RektUTuttles> thanks :D
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#36 [04:31] * bluejay8teen [webchat@c114-76-220-156.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#37 [04:31] <bluejay8teen> hello
#38 [04:31] <Greymagic27> Hello
#39 [04:31] <bluejay8teen> can you help me
#40 [04:31] <Greymagic27> What is the problem?
#41 [04:32] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#42 [04:32] <bluejay8teen> every single time i try an boot up my minecraft it stops responding
#43 [04:32] <Odysseius> bluejay8teen, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#44 [04:34] <bluejay8teen> ok let me see
#45 [04:35] <bluejay8teen> ok now it works but i can't join any minecraft servers
#46 [04:35] <Greymagic27> What do you mean?
#47 [04:36] <bluejay8teen> when i join servers it trys to load terrain but it won't do it
#48 [04:36] <Greymagic27> What do you mean by won't do it?
#49 [04:36] <Greymagic27> Does it produce an error? Does it crash?
#50 [04:37] <bluejay8teen> it stops respoding again
#51 [04:37] <Greymagic27> Have you turned off VBOs?
#52 [04:37] <bluejay8teen> and then i have to close my minecraft
#53 [04:38] <bluejay8teen> whats vbos
#54 [04:38] <bluejay8teen> ?
#55 [04:38] <Greymagic27> It is a setting in minecraft
#56 [04:38] <bluejay8teen> lets see
#57 [04:38] <Greymagic27> It is in video settings
#58 [04:39] <bluejay8teen> is it view bobbing?
#59 [04:39] <Odysseius> bluejay8teen, "Video Settings"
#60 [04:39] <bluejay8teen> because i dont see vbos
#61 [04:39] <Greymagic27> Video settings
#62 [04:40] <bluejay8teen> i am in video settings
#63 [04:40] <Greymagic27> There should be an option saying 'VBOs'
#64 [04:40] <bluejay8teen> i see it
#65 [04:40] <Greymagic27> Is it on or off?
#66 [04:40] <bluejay8teen> i turned it off
#67 [04:40] <Greymagic27> Now try to join a server
#68 [04:41] <bluejay8teen> let me try
#69 [04:41] <bluejay8teen> nope it still stops at loading terrain
#70 [04:42] <Greymagic27> Can you send the game log?
#71 [04:42] <Odysseius> ??> bluejay8teen launcher/log
#72 [04:42] <Absol> bluejay8teen: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#73 [04:42] <Odysseius> bluejay8teen, Please copy the log after you tried to join a server.
#74 [04:44] <bluejay8teen> https://paste.ubuntu.com/p/K5zJdF5S6H/
#75 [04:45] <bluejay8teen> it did not even open proply that time
#76 [04:46] <Greymagic27> Are you using any texture pack?
#77 [04:46] <Greymagic27> Nvm, http://hopper.minecraft.net/help/exit-code/code-805306369/?preview=1
#78 [04:47] <bluejay8teen> nope i have trind unistalling the game and it still does not work
#79 [04:47] <Odysseius> 805306369 is just a generic exit code
#80 [04:47] <Greymagic27> Follow the instructions I gave you
#81 [04:47] <Odysseius> the Hopper page is actually not accurate
#82 [04:48] <Greymagic27> Oh?
#83 [04:48] <Odysseius> bluejay8teen, Try to run the game again and see if it crashes or not
#84 [04:49] <bluejay8teen> nope its not responding
#85 [04:50] <Odysseius> bluejay8teen, Are you clicking anything while the game starts up?
#86 [04:50] <bluejay8teen> no
#87 [04:50] <Odysseius> ??> bluejay8teen win/reinst
#88 [04:50] <Absol> bluejay8teen: You may need to reinstall the locally installed files that Minecraft puts into place.
#89 [04:50] <Absol> bluejay8teen: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#90 [04:50] <bluejay8teen> but the game runs when i dont have the log on
#91 [04:50] <bluejay8teen> but i can't play on servers
#92 [04:51] <Odysseius> ouch
#93 [04:51] <Odysseius> bluejay8teen, Try reinstalling please.
#94 [04:52] <bluejay8teen> wait should i try and click repair?
#95 [04:53] <Odysseius> bluejay8teen, Follow the instructions Absol gave you.
#96 [04:53] <bluejay8teen> ok
#97 [04:54] <bluejay8teen> i uninstalled it
#98 [04:55] <bluejay8teen> i am downloading it again
#99 [04:55] * divide [webchat@91-163-150-74.subs.proxad.net] has joined #minecrafthelp
#100 [04:56] <bluejay8teen> hello?
#101 [04:56] <Odysseius> bluejay8teen, Yes?
#102 [04:57] <bluejay8teen> its working but it wont got to servers
#103 [04:57] <Odysseius> ??> bluejay8teen tools/hjt
#104 [04:57] <Absol> bluejay8teen: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#105 [04:57] <bluejay8teen> it get stuck on terrain
#106 [04:57] <Absol> bluejay8teen: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#107 [04:58] * thelounge1 [webchat@81-226-221-254-no57.tbcn.telia.com] has joined #minecrafthelp
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#109 [04:58] <bluejay8teen> ok
#110 [04:58] <divide> Hello, I am playing Mincraft 1.13.1 on the lastest release of Ubuntu "bionic beaver". I cannot login to servers. the error says authentification servers are down
#111 [04:59] <Odysseius> divide, https://bugs.mojang.com/browse/MCL-9794
#112 [04:59] <bluejay8teen> https://paste.ubuntu.com/p/7kmbVZkPn8/
#113 [05:00] <divide> Okay, thanks a lot.
#114 [05:01] <bluejay8teen> ok
#115 [05:01] <bluejay8teen> what do i do
#116 [05:01] <Odysseius> ??> bluejay8teen av/mcafee
#117 [05:01] <Absol> bluejay8teen: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#118 [05:01] <Odysseius> ??> bluejay8teen av/mcafee/uninstall
#119 [05:01] <Absol> bluejay8teen: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#120 [05:01] <Absol> bluejay8teen: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#121 [05:01] <Odysseius> bluejay8teen, Also, run this program:
#122 [05:01] <Odysseius> ??> bluejay8teen av/adwcleaner
#123 [05:02] <Absol> bluejay8teen: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#124 [05:02] <Absol> bluejay8teen: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#125 [05:02] <bluejay8teen> i use norton
#126 [05:02] <Odysseius> oh my bad
#127 [05:02] <Odysseius> ??> bluejay8teen av/norton
#128 [05:02] <Absol> bluejay8teen: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#129 [05:02] <Odysseius> ??> bluejay8teen av/norton/uninstall
#130 [05:02] <Absol> bluejay8teen: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#131 [05:03] <Odysseius> bluejay8teen, However, I can see McAfee components installed on your system.
#132 [05:03] <bluejay8teen> i will just deactivate it for a minute just to see
#133 [05:03] <Odysseius> bluejay8teen, No. Currently the only way to fix it is to uninstall it. In any case, it is not really an antivirus program
#134 [05:03] <Odysseius> bluejay8teen, It is known to cause more problems than it does good.
#135 [05:06] <bluejay8teen> but conecting is not the issue its just loading the terrain
#136 [05:06] * Max9 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#137 [05:06] <Max9> hi
#138 [05:06] <bluejay8teen> and i am not uninstalling my only defense
#139 [05:06] <Odysseius> bluejay8teen, Can you open a Singleplayer world without any issues?
#140 [05:06] <Odysseius> Max9, Hello
#141 [05:07] <Max9> if i start minecraft and open a world id crashes
#142 [05:07] <Max9> it*
#143 [05:07] <Odysseius> Max9, Does it give you any kind of error message?
#144 [05:07] <Max9> yes
#145 [05:07] <Max9> i just cant play minecraft now
#146 [05:07] <bluejay8teen> if i try and start a single player it does not work either
#147 [05:08] <Odysseius> Max9, What's the message?
#148 [05:08] <Max9> let me check
#149 [05:08] <Odysseius> ??> bluejay8teen av/adwcleaner
#150 [05:08] <Absol> bluejay8teen: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#151 [05:08] <Max9> hang on
#152 [05:08] <Absol> bluejay8teen: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#153 [05:08] <Max9> i am starting up minecraft
#154 [05:09] <Max9> (its dutch i try to translate it)
#155 [05:10] <bluejay8teen> theres no malware
#156 [05:10] <Odysseius> bluejay8teen, Did you run the program?
#157 [05:10] <Max9> Java(TM) dPlatform SE binary doesn't work anymore
#158 [05:10] <Odysseius> bluejay8teen, Because there is Malware.
#159 [05:10] <Max9> malwhat?
#160 [05:10] <Odysseius> Max9, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#161 [05:10] <Odysseius> ??> Max9 win/reinst
#162 [05:10] <Absol> Max9: You may need to reinstall the locally installed files that Minecraft puts into place.
#163 [05:10] <Absol> Max9: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#164 [05:11] <bluejay8teen> no my minecraft runs it just can't make worlds or join servers
#165 [05:11] <Max9> thanks i am trying it
#166 [05:12] <bluejay8teen> no my minecraft runs it just can't make worlds or join servers
#167 [05:12] <Max9> delete everything?
#168 [05:12] <Odysseius> bluejay8teen, Which can be caused by Malware.
#169 [05:13] <Odysseius> bluejay8teen, Of which you have at least one installed.
#170 [05:13] <Max9> erm i dont understand
#171 [05:13] <bluejay8teen> fine i will scan with my program
#172 [05:13] <Odysseius> Max9, Follow the instructions Absol gave you.
#173 [05:13] <Max9> saves directory?
#174 [05:13] <Max9> i am not the best in English
#175 [05:14] <Max9> i see: assets libraries logs resourcepacks saves versions launcherlog launcherprofiles options
#176 [05:14] <Odysseius> Max9, Delete everything apart from saves.
#177 [05:16] <Max9> i think
#178 [05:16] <Max9> i only have left now is saves
#179 [05:16] <Max9> and launcher :/ sjit
#180 [05:16] <Max9> did i do it wrong?
#181 [05:16] <bluejay8teen> no malware
#182 [05:17] <Max9> i am going to try it
#183 [05:17] <Odysseius> bluejay8teen, Uninstall PremierOpinion, that actually is Malware.
#184 [05:17] <Max9> it has to download again
#185 [05:19] <bluejay8teen> done
#186 [05:19] <Odysseius> bluejay8teen, Now, also run this:
#187 [05:19] <Odysseius> ??> bluejay8teen av/malwarebytes
#188 [05:19] <Absol> bluejay8teen: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#189 [05:19] <Absol> bluejay8teen: Download it here: https://www.malwarebytes.org/
#190 [05:19] <Absol> bluejay8teen: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
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#192 [05:20] <Max9> he works!
#193 [05:21] <Max9> RIP
#194 [05:21] <Max9> Minecraft 2018-2018
#195 [05:21] * bluejay8teen [webchat@c114-76-220-156.rivrw7.nsw.optusnet.com.au] has joined #minecrafthelp
#196 [05:22] * bluejay8teen [webchat@c114-76-220-156.rivrw7.nsw.optusnet.com.au] has quit. (Client Quit)
#197 [05:23] <Max9> Thanks for your help! i am going to make a underwater house!
#198 [05:23] <Max9> Finaly
#199 [05:32] * TornadoGamer28 [webchat@83-215-4-197.stadt.dyn.salzburg-online.at] has joined #minecrafthelp
#200 [05:32] <TornadoGamer28> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#201 [05:33] <Odysseius> ??> TornadoGamer28 win/dxdiag
#202 [05:33] <Absol> TornadoGamer28: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#203 [05:33] <TornadoGamer28> How can I fix this?
#204 [05:33] <TornadoGamer28> i have windows
#205 [05:33] <TornadoGamer28> windows 8
#206 [05:33] <Odysseius> TornadoGamer28, Follow the instructions Absol just gave you.
#207 [05:34] <TornadoGamer28> ok, i will try
#208 [05:36] * Dea_Girl26 [webchat@16921.telnet.bg] has joined #minecrafthelp
#209 [06:01] * TornadoGamer28 [webchat@83-215-4-197.stadt.dyn.salzburg-online.at] has quit. (Quit: webchat.esper.net)
#210 [06:05] * Kayra2018 [webchat@softbank060119222254.bbtec.net] has joined #minecrafthelp
#211 [06:06] <Kayra2018> Hi. I am using windows 10, How to change survivor to easy mode
#212 [06:07] <Kayra2018> How to change the game mode to peaceful or easy in survivor in PC windows10?
#213 [06:08] <Andrio> Kayra2018, enter the world you want to change, then pause and go to Settings > Game
#214 [06:59] * ryan [webchat@64.131.7.51.dyn.plus.net] has joined #minecrafthelp
#215 [07:00] * ryan is now known as Guest1506
#216 [07:01] <Guest1506> i am having a problem with launching minecraft, it says unable to start java i look in my task manager and it says java platform se binary not responding. do you know how i can fix this ?
#217 [07:03] <Greymagic27> Have you tried reinstalling java?
#218 [07:03] <Guest1506> i have yes
#219 [07:04] <Greymagic27> Have you tried updating your video card drivers?
#220 [07:04] <Guest1506> yep
#221 [07:04] <Greymagic27> Where is odysseius when you need him *sigh*
#222 [07:06] <Greymagic27> Try reinstalling your video card drivers
#223 [07:07] <Guest1506> you think thats whats causing java not to respomnd
#224 [07:07] <Guest1506> you think thats whats causing java not to respond
#225 [07:07] <Greymagic27> Im reading off a help sheet I have :P
#226 [07:07] <Guest1506> yea
#227 [07:07] <Greymagic27> I don't know much about java but it is worth a shot
#228 [07:10] * thelounge21 [webchat@114-32-119-113.HINET-IP.hinet.net] has joined #minecrafthelp
#229 [07:10] <thelounge21> java.lang.NullPointerException: group
#230 [07:10] <thelounge21> java.lang.NullPointerException: group
#231 [07:10] <thelounge21> java.lang.NullPointerException: group
#232 [07:10] <Greymagic27> Please don't spam
#233 [07:10] <Greymagic27> We need the full crash log
#234 [07:10] <Greymagic27> ??> @thelounge21 paste
#235 [07:10] <Absol> @thelounge21: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#236 [07:10] <thelounge21> shit
#237 [07:10] <Absol> thelounge21: Please keep it civil
#238 [07:10] <thelounge21> java.lang.NullPointerException: group
#239 [07:11] <Greymagic27> We need the full crash report, Follow the instructions above
#240 [07:11] <thelounge21> java.lang.NullPointerException: group??????
#241 [07:26] <Guest1506> ok that didnt work
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#243 [07:29] <Greymagic27> Damn
#244 [07:29] <Greymagic27> @Odysseius, Are thou there, If so plz help
#245 [07:29] <lol> I launch my Minecraft and it always says not responding and I wanna use the native launcher its better
#246 [07:29] <Greymagic27> Are you using the launcher from minecraft.net?
#247 [07:29] <lol> yes
#248 [07:30] <Greymagic27> Can you turn off VBOs
#249 [07:30] <lol> what?
#250 [07:30] <Greymagic27> It is a video setting in minecraft
#251 [07:30] <lol> ok
#252 [07:30] <Greymagic27> ??> @lol gpu/vbo
#253 [07:30] <Absol> @lol: If your game hangs with the message "Java(tm) SE Binary Platform is not responding", chances are your GPU does not support VBO (Vertex Buffer Object), a technology Minecraft uses.
#254 [07:30] <Absol> @lol: To fix this: From the game's title menu, select Options, then Video Settings, scroll down and make sure Use VBOs is set to Off.
#255 [07:31] <lol> oh
#256 [07:31] <lol> wait
#257 [07:31] <lol> games title menu?
#258 [07:32] <lol> in the sense
#259 [07:32] <Greymagic27> Load up minecraft, click options, video settings
#260 [07:32] <lol> ok
#261 [07:32] <lol> is it launcher options?
#262 [07:32] <Greymagic27> No, In minecraft
#263 [07:32] <Greymagic27> You need to launch it up
#264 [07:32] <lol> my Minecraft wont launch
#265 [07:32] <lol> it says not responding
#266 [07:33] <lol> java se binary not responding
#267 [07:33] * lol [webchat@broadband.actcorp.in] has quit. (Quit: webchat.esper.net)
#268 [07:34] <Greymagic27> I was just about to get a link for you...
#269 [07:39] * Lol [webchat@broadband.actcorp.in] has joined #minecrafthelp
#270 [07:39] <Lol> If i launch my game then it says not responding and java se binary not responding
#271 [07:40] <Greymagic27> Yes, I was about to give you a thing on how to disable VBOs using a config
#272 [07:40] <Lol> And i wanna use the native launcher it is more easier
#273 [07:40] <Greymagic27> What is the native launcher?
#274 [07:40] <Greymagic27> Minecraft has one launcher
#275 [07:40] <Greymagic27> Which you download from minecraft.net
#276 [07:41] <Lol> Yeah the default original one
#277 [07:41] <Greymagic27> Use the new one, The old one can cause problems
#278 [07:41] <Lol> I use the new one
#279 [07:41] <Lol> It update launcher like yesterday
#280 [07:41] <Greymagic27> ??> @lol win/.minecraft
#281 [07:41] <Absol> @lol: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#282 [07:41] <Greymagic27> Go there and look for something called options.txt
#283 [07:42] <Greymagic27> In there you should find a thing called VBOs
#284 [07:42] <Lol> I am not on my comp now
#285 [07:42] <Greymagic27> Oh
#286 [07:42] <Greymagic27> You need to be
#287 [07:42] <Lol> So can i come later with same nick name
#288 [07:42] <Lol> ??
#289 [07:42] <Greymagic27> Yes, You can come back later
#290 [07:43] <Lol> Ok thanks
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#296 [08:33] * Elkstone [webchat@5e08e970.bb.sky.com] has joined #minecrafthelp
#297 [08:33] <Elkstone> Hey, so I never migrated my account to Mojang and apparently mojang migrated my account without asking me, and now I can't log in using my username and it won't accept my email address
#298 [08:35] <Elkstone> Better yet I've created a mojang account with my actual email address so now I have an account with no copy of minecraft using my email, and my old account with minecraft and my username but no valid email address
#299 [08:40] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#300 [08:41] <Andrio> Elkstone, do you have any other email addresses?
#301 [08:42] <Elkstone> No, I don't. I only have the one
#302 [08:42] <Andrio> ??> Elkstone account/send-email
#303 [08:42] <Absol> Elkstone: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#304 [08:42] <Absol> Elkstone: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#305 [08:42] <Elkstone> Egh, so they are just taxing me 20 quid or so. Pretty scummy
#306 [08:43] <Elkstone> Thanks anyways
#307 [08:43] <Andrio> Elkstone, it's possible your account was stolen.
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#321 [10:00] * Edas03 [webchat@bl17-1-183.dsl.telepac.pt] has joined #minecrafthelp
#322 [10:00] <Edas03> Hello, I need help
#323 [10:01] <Greymagic27> What is the problem?
#324 [10:01] * MB [webchat@host86-155-21-17.range86-155.btcentralplus.com] has joined #minecrafthelp
#325 [10:01] <MB> how do i fix input not supported that i get when i open mincraft
#326 [10:01] <Edas03> When I click in F11 my minecraft crashes, but 2 seconds later I play normal
#327 [10:02] <Odysseius> MB, What is the exact error message?
#328 [10:02] <MB> input not supported
#329 [10:03] <Greymagic27> @Edas03, https://bugs.mojang.com/browse/MC-5520
#330 [10:04] <Edas03> Wasnt a bug
#331 [10:04] <Greymagic27> No, But that has the solution on
#332 [10:04] <Odysseius> MB, What version of the game?
#333 [10:05] <MB> 1.13.1
#334 [10:05] <Odysseius> MB, And that is the full error message you receive?
#335 [10:05] <MB> yes
#336 [10:06] <Odysseius> MB, Could you please take a screenshot of the error?
#337 [10:06] <Odysseius> MB, take-a-screenshot.org
#338 [10:06] <Odysseius> ??> MB imgur
#339 [10:06] <Absol> MB: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#340 [10:07] * Edas03 [webchat@bl17-1-183.dsl.telepac.pt] has quit. (Quit: webchat.esper.net)
#341 [10:08] <MB> not easily. when the error message happens I have to restart the computer
#342 [10:17] <MB> https://imgur.com/a/UvIls1Q
#343 [10:20] <Greymagic27> After some research it seems to be a monitor problem
#344 [10:20] <Odysseius> GPU
#345 [10:20] <Odysseius> ??> MB win/dxdiag
#346 [10:20] <Absol> MB: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#347 [10:20] <Greymagic27> Close enough really
#348 [10:21] <Greymagic27> It's a part of the computer
#349 [10:21] <Odysseius> It turns off the connection to the monitor
#350 [10:21] <Greymagic27> See, It has something to do with the monitor, Therefore I was right
#351 [10:21] <Greymagic27> :P
#352 [10:21] <Odysseius> Fair point :P
#353 [10:23] * Tehepicduck [webchat@98.217.126.64] has joined #minecrafthelp
#354 [10:24] <Tehepicduck> My game keeps crashing when i use my luacher
#355 [10:24] <Greymagic27> @Tehepicduck, Crash report?
#356 [10:24] <Tehepicduck> i cant start the game a at all
#357 [10:24] <Greymagic27> Does it produce a crash log?
#358 [10:24] <Odysseius> Tehepicduck, What happens when you try to start the game?
#359 [10:25] <Tehepicduck> sometimes it makes it to the main menu but most of the time it doesnt but when it does, when i click a button the game becomes static then crashes
#360 [10:25] <Odysseius> Tehepicduck, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#361 [10:26] <MB> https://paste.ubuntu.com/p/tnDgYRbS2w/
#362 [10:26] <Tehepicduck> https://paste.ubuntu.com/p/6z3thv9YC6/
#363 [10:27] <Odysseius> ??> Tehepicduck win/dxdiag
#364 [10:27] <Absol> Tehepicduck: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#365 [10:28] <Tehepicduck> alright, i uninstalled discord
#366 [10:29] <Odysseius> Tehepicduck, Has the issue been fixed?
#367 [10:30] <Tehepicduck> nope
#368 [10:31] <Tehepicduck> https://paste.ubuntu.com/p/3Q5pgrBzqq/
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#371 [10:34] <Tehepicduck> whats going on?
#372 [10:35] <Greymagic27> What do you mean?
#373 [10:35] <MB> https://paste.ubuntu.com/p/tnDgYRbS2w/
#374 [10:36] <Tehepicduck> is there a clear solution, my game been like this for a month, it was fine before
#375 [10:36] <Odysseius> MB, Download and Install this driver, and perform a "Clean Install" (can be found under "Custom Installation"): https://www.nvidia.co.uk/Download/driverResults.aspx/136721/en-uk
#376 [10:37] <Odysseius> actually
#377 [10:37] <Odysseius> Tehepicduck, Download and Install this driver, and perform a "Clean Install" (can be found under "Custom Installation"): https://www.nvidia.co.uk/Download/driverResults.aspx/136721/en-uk
#378 [10:37] <Tehepicduck> alright ill try that. thanks
#379 [10:41] <Tehepicduck> i get a 7 zip data error while trying to install it
#380 [10:41] <Odysseius> Tehepicduck, Try it again
#381 [10:42] * Shmall [webchat@host86-137-211-99.range86-137.btcentralplus.com] has joined #minecrafthelp
#382 [10:43] <Shmall> Hey, I'm trying to run Minecraft release version 1.2.5, but I get this message when I try to load MC:
#383 [10:43] <Shmall> https://paste.ubuntu.com/p/2wWfrgKyFk/
#384 [10:44] <Shmall> Anyone help?
#385 [10:44] <Tehepicduck> still not working
#386 [10:44] <Odysseius> Shmall, Does it also happen in 1.13.1?
#387 [10:44] <Tehepicduck> 7 zip error
#388 [10:44] <Odysseius> ??> Tehepicduck tools/hjt
#389 [10:44] <Absol> Tehepicduck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#390 [10:44] <Absol> Tehepicduck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#391 [10:45] * MB [webchat@host86-155-21-17.range86-155.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#392 [10:46] * Lol [webchat@broadband.actcorp.in] has joined #minecrafthelp
#393 [10:46] <Lol> I need help
#394 [10:46] * jenna8989 [webchat@cpe-173-92-60-180.carolina.res.rr.com] has joined #minecrafthelp
#395 [10:46] <Odysseius> Lol, With what?
#396 [10:46] <jenna8989> Hey I have had the problem with the 1.13.1 update for a while now
#397 [10:47] <Shmall> Odysseius No, it doesn't
#398 [10:47] <Odysseius> jenna8989, What problem?
#399 [10:47] <Greymagic27> I remember the problem @Lol
#400 [10:47] <jenna8989> It says Java Runtime error and I have spent hours looking things up and changing things and nothing seems to work
#401 [10:47] <Lol> If i launch game it says not responding
#402 [10:47] <Odysseius> Shmall, Use 1.13.1 in that case please.
#403 [10:47] <Lol> Og grey majic
#404 [10:47] <Odysseius> ??> jenna8989 launcher/jvm
#405 [10:47] <Absol> jenna8989: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#406 [10:47] <Greymagic27> I was going to ask you to go into your .minecraft and disable VBOS using the options.txt
#407 [10:47] <Shmall> Odysseius but im trying to load a world in 1.2.5?
#408 [10:47] <jenna8989> I have done that
#409 [10:47] <jenna8989> It has always been off
#410 [10:47] <Lol> Wait what do i do now
#411 [10:48] <Odysseius> Shmall, Unfortunately, we only support the latest stable version here.
#412 [10:48] <Shmall> that's messed up
#413 [10:48] * Shmall [webchat@host86-137-211-99.range86-137.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#414 [10:48] <Lol> Grey
#415 [10:48] <Greymagic27> Yes?
#416 [10:48] <Lol> What do i do
#417 [10:48] <Odysseius> ??> jenna8989 win/java/reinst
#418 [10:48] <Absol> jenna8989: You need to reinstall Java.
#419 [10:48] <Absol> jenna8989: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#420 [10:48] <Odysseius> jenna8989, After you installed the 64-bit version of Java, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#421 [10:48] <jenna8989> Okay thanks ill try it and let you know
#422 [10:48] <Greymagic27> ??> @Lol win/.minecraft
#423 [10:48] <Absol> @lol: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#424 [10:49] <Greymagic27> Find options.txt and find VBO
#425 [10:49] <Greymagic27> Set it to false then try to launch
#426 [10:49] <Tehepicduck> https://paste.ubuntu.com/p/nCyzyKSTh6/
#427 [10:49] <Lol> What is win/.minecraft
#428 [10:50] <Greymagic27> Follow the instructions absol gave you
#429 [10:50] * Morrolan [morrolan@znc.morrolan.ch] has joined #minecrafthelp
#430 [10:50] <Odysseius> Lol, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#431 [10:51] <Lol> Done then
#432 [10:51] <Lol> I got some filed
#433 [10:51] <Lol> Files
#434 [10:51] <Greymagic27> Have you disabled VBO in your options.txt?
#435 [10:51] <Lol> No
#436 [10:52] <Greymagic27> Do that
#437 [10:52] <Lol> How
#438 [10:52] <Lol> I see the option file
#439 [10:52] <Lol> Use VBO
#440 [10:52] <Greymagic27> Set that to 'false'
#441 [10:52] <Lol> Should i change that to false
#442 [10:53] <Greymagic27> Yes
#443 [10:53] <Lol> Do i type it
#444 [10:53] <Greymagic27> Yes, Replace the 'true' with 'false'
#445 [10:53] <Lol> Done
#446 [10:53] <Lol> Do i save
#447 [10:53] <Greymagic27> Yes
#448 [10:53] <Greymagic27> Then try launching your minecraft
#449 [10:54] <Lol> Launching
#450 [10:54] <Lol> Give me a sec
#451 [10:54] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#452 [10:54] <Odysseius> Tehepicduck, Uninstall McAfee, Razer Synapse and Razer Cortex.
#453 [10:55] <Lol> It still says not responding
#454 [10:55] <Greymagic27> Damn it
#455 [10:56] * Lol [webchat@broadband.actcorp.in] has quit. (Quit: webchat.esper.net)
#456 [10:56] <Greymagic27> Well your gone now...
#457 [10:57] * Tehepicduck [webchat@98.217.126.64] has joined #minecrafthelp
#458 [10:57] <Tehepicduck> what else? My chrome crashed, i unistalled razor and mcafree
#459 [10:58] <Greymagic27> Razer Synapse and Razer Cortex?
#460 [10:59] * Hello [webchat@broadband.actcorp.in] has joined #minecrafthelp
#461 [10:59] <Hello> Grey i am lol
#462 [10:59] <Hello> It still says
#463 [10:59] <Hello> Not responding
#464 [10:59] <Greymagic27> Why have you come back with a different name?
#465 [10:59] <Hello> My connection
#466 [11:00] <Hello> says not responding
#467 [11:00] <Tehepicduck> Synapse? io have that?
#468 [11:01] <Hello> It says java se binary not working
#469 [11:01] <Hello> Not responding
#470 [11:01] <Hello> Grey
#471 [11:01] * Hello is now known as Lol
#472 [11:01] <Lol> Can i not do anything
#473 [11:02] <jenna8989> I have tried and it is still not responding
#474 [11:02] <Lol> ??
#475 [11:02] <Lol> Someone help
#476 [11:02] <Tehepicduck> oomg its finnaly working after sooo long, tha nk you so0o m7uch
#477 [11:02] <jenna8989> My 1.13.1 game wont work
#478 [11:03] <jenna8989> It says not responding
#479 [11:03] <Lol> Me too
#480 [11:03] <jenna8989> Ive tried deleting Java multiple times and reinstalling new versions and changing advanced settings and nothing is working
#481 [11:03] <jenna8989> What should I do
#482 [11:03] <Lol> Me too
#483 [11:04] * Tehepicduck [webchat@98.217.126.64] has quit. (Quit: webchat.esper.net)
#484 [11:04] <jenna8989> :(
#485 [11:04] <Lol> Is there no one?
#486 [11:04] <jenna8989> I think everyone is busy
#487 [11:04] <Lol> Yeah
#488 [11:04] <jenna8989> :(
#489 [11:05] <Lol> My minecraft says not responding
#490 [11:05] <jenna8989> I just wanna play the update XD
#491 [11:05] <Lol> Me too XD
#492 [11:05] <mattym> jenna8989 and Lol, If you have Discord, have you turned off the Overlay feature?
#493 [11:05] <Lol> No
#494 [11:06] <Lol> Yeah
#495 [11:06] <Lol> I have already
#496 [11:06] <jenna8989> I dont have Discord
#497 [11:06] <jenna8989> At least I dont think I do
#498 [11:07] <Lol> ok i give up
#499 [11:07] <mattym> Then if its not made a change, or you dont have Discord, both of you try the following info from Absol
#500 [11:07] <mattym> ?? av/adwcleaner
#501 [11:07] <Lol> Omg
#502 [11:07] <Absol> av/adwcleaner: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#503 [11:07] <Absol> av/adwcleaner: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#504 [11:07] <jenna8989> ok
#505 [11:08] <Lol> I give up
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#508 [11:08] * natanelho [webchat@77.138.37.166] has joined #minecrafthelp
#509 [11:09] <natanelho> hello! I have problems restoring a backup of the end dimension
#510 [11:11] * Drunk_Cats [webchat@97-115-243-78.ptld.qwest.net] has joined #minecrafthelp
#511 [11:11] <mattym> natanelho, On a server or single player game?
#512 [11:11] <natanelho> I had a weird problem, the game for some reason deceided to not generate structures (which is annoying when I was trying to find end cities), maybe that's because I move the world around and put it in a server and put it out all the time (it's single-player most of the time and multiplayer with the vanilla server when my friends wanna play)
#513 [11:12] <mattym> natanelho, Are you on version 1.13.1 now?
#514 [11:12] <natanelho> at first, in single player, it was generating structs- I found a vilage...
#515 [11:12] <natanelho> no, Im on 12.2
#516 [11:12] <natanelho> 1.12.2*
#517 [11:12] <natanelho> I'd rather not updaet
#518 [11:13] <mattym> natanelho, So are you looking to reset it completely, or re-insert and older copy you have?
#519 [11:13] <natanelho> I wanna restore only the End and keep everything else
#520 [11:13] <natanelho> from a backup
#521 [11:14] <natanelho> when I replaced the DIM1 folder, it reset the End
#522 [11:14] <natanelho> and that backup had the dragon dead for sure
#523 [11:15] <Drunk_Cats> When I try to log into my MC account it says "Login Failed. Invalid Username or password" but when I go to Mojang i can log in to my account. I have tried resting but same issue still persists.
#524 [11:15] <natanelho> also it changes the difficulty to easy for some reason when I move it from the server back
#525 [11:16] <mattym> natanelho, Yeah, I think I saw someone else with the same problem. Could be differences in the server settings vs the single player settings
#526 [11:16] <natanelho> but why does it reset the End
#527 [11:16] <natanelho> ?
#528 [11:16] <mattym> natanelho, No idea.
#529 [11:16] <mattym> Drunk_Cats, Do you mean you have set a new password but still get the same error?
#530 [11:16] <natanelho> do I need to put something else back?
#531 [11:17] <Drunk_Cats> yes
#532 [11:17] <natanelho> besides DIM1 folder
#533 [11:17] <natanelho> what?
#534 [11:17] <mattym> natanelho, Maybe, but that would likely also effect the other stuff.
#535 [11:17] <mattym> ??> Drunk_Cats login/throttle
#536 [11:17] <Absol> Drunk_Cats: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#537 [11:17] <Absol> Drunk_Cats: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#538 [11:17] <Drunk_Cats> thank you
#539 [11:17] <natanelho> what other stuff? what should I do? I dont understand, is replacing DIM1 folder enough or not?
#540 [11:18] <mattym> natanelho, Normally it should be. But I am not sure why it does that. So not really sure what you would need to do.
#541 [11:19] * Drunk_Cats [webchat@97-115-243-78.ptld.qwest.net] has quit. (Quit: webchat.esper.net)
#542 [11:20] * jenna8989 [webchat@cpe-173-92-60-180.carolina.res.rr.com] has joined #minecrafthelp
#543 [11:20] <jenna8989> Hello
#544 [11:20] <jenna8989> I have tried the Absol instructions to download the software and I have downloaded and cleaned the PC
#545 [11:20] <jenna8989> Now what Do I have to do?
#546 [11:20] <mattym> jenna8989, Try starting the game again.
#547 [11:21] <jenna8989> Okay
#548 [11:22] <jenna8989> Still not responding
#549 [11:23] <jenna8989> OMG IT WORKED
#550 [11:23] <jenna8989> Thank you guys sooooooooo much I am so happy :D :D
#551 [11:26] <jenna8989> New problem
#552 [11:26] <jenna8989> my game is extremely laggy
#553 [11:28] <natanelho> ok then, is there a way to turn on the "structure generation" with a command?
#554 [11:28] <mattym> natanelho, No, its a setting changed on world creation.
#555 [11:28] <natanelho> and delete a few chunks from the save, to generate them back (hopefully with the end cities
#556 [11:28] <natanelho> oh
#557 [11:29] <natanelho> crap
#558 [11:29] <mattym> You may just need to explore more.
#559 [11:29] <natanelho> how do I check if it's enabled then?
#560 [11:30] <natanelho> I dont think that exploring more is the problem- both /locate and chunkbase say that the city should be at some spot, but it's not there
#561 [11:30] <natanelho> and I checked more than one place
#562 [11:30] <jenna8989> Okay how do I change perspective on MC PC
#563 [11:30] <jenna8989> f5 isnt working
#564 [11:31] <mattym> natanelho, Not sure if its updated anymore, but NBTExplorer should be able to read the level.dat file and have that info
#565 [11:31] <mattym> jenna8989, Are you on a laptop?
#566 [11:31] <jenna8989> yes
#567 [11:31] <mattym> jenna8989, Try FN+F5
#568 [11:31] <jenna8989> Thanks
#569 [11:33] <natanelho> heh this works...
#570 [11:33] <natanelho> idk how to find if it generate structs tho
#571 [11:33] <mattym> natanelho, Can you copy the contents and show me
#572 [11:33] <mattym> ??> natanelho paste
#573 [11:33] <Absol> natanelho: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#574 [11:33] <natanelho> the .dat?
#575 [11:34] <mattym> natanelho, The version of the level.dat the program shows
#576 [11:34] <mattym> Not the raw file
#577 [11:34] <natanelho> it'ss not just text tho
#578 [11:34] <natanelho> what the program shows, I mean
#579 [11:35] <mattym> Oh, then maybe screenshot it and use the following
#580 [11:35] <mattym> ??> natanelho imgur
#581 [11:35] <Absol> natanelho: Imgur is an image hosting website at https://www.imgur.com where you can upload screenshots, etc for free, no need to register. Click the cloud/arrow at the top, and use the interface to pick an image from your computer, click "Start Upload", then give us the URL you are taken to.
#582 [11:35] <natanelho> so the "version" part?
#583 [11:35] <natanelho> ok
#584 [11:37] <mattym> Havent used the tool in a while, so grab the screenshot of what you see now, and I can direct you to get another if needed
#585 [11:39] <natanelho> https://imgur.com/SZ2EpRZ
#586 [11:40] <natanelho> mattym here you go
#587 [11:42] <mattym> Hmmm, what entry is that under?
#588 [11:42] <natanelho> it's all under "version"
#589 [11:42] <natanelho> oh sorry
#590 [11:42] <natanelho> it's under 'data' which looks like the root
#591 [11:43] <mattym> Yeah, according to that, structure generation is on.
#592 [11:44] <natanelho> that's ... that's weird
#593 [11:45] * Max9 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#594 [11:45] <Max9> hi
#595 [11:45] <Max9> i have some issues playing minecraft
#596 [11:46] <mattym> Yeah it is also supposed to contain data related to the status of The End. So if your level.dat doesnt line up with the backup, it may cause issues.
#597 [11:46] <Greymagic27> @Max9, What issues?
#598 [11:46] <Max9> if i join a world i cant play for long because it crashes
#599 [11:46] <Max9> mattym jeez dude
#600 [11:46] <Max9> i already did this
#601 [11:47] <mattym> Wasn't talking to you.
#602 [11:47] <Max9> it didn't work for long (delete everything but only saves)
#603 [11:47] <Max9> Mattym okay excuse me
#604 [11:48] <Max9> So you guys got something else?
#605 [11:49] <Greymagic27> @Max9, Send the crash report
#606 [11:49] <Max9> Wow could i do that?
#607 [11:50] <Greymagic27> ??> @Max9 paste
#608 [11:50] <Absol> @Max9: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#609 [11:50] <mattym> natanelho, You could try taking the level.dat and DIM1 folder from the backup. It shouldn't effect too much else, but it may.
#610 [11:50] <Max9> the text what the screen says? (if crashed)
#611 [11:50] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#612 [11:51] <mattym> ??> Max9 launcher/log
#613 [11:51] <Absol> Max9: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#614 [11:51] <Max9> Thank you
#615 [11:51] <natanelho> what does level.dat contain?
#616 [11:51] <mattym> natanelho, Basically all of this https://minecraft.gamepedia.com/Level_format#level.dat_format
#617 [11:52] <natanelho> eh I guess I will kill the dragon again and restart the End
#618 [11:52] <mattym> natanelho, Thats honestly probably the easiest way to go.
#619 [11:53] <natanelho> do I need to change something to tell the game I didnt fight the dragon?
#620 [11:53] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#621 [11:53] <mattym> natanelho, Otherwise you would need to do a lot of research to edit the level.dat without messing up things.
#622 [11:53] <mattym> natanelho, If you just delete the DIM1 folder and start the world it should take care of it on its own.
#623 [11:53] <natanelho> will the dragon-fight count reset?
#624 [11:54] <mattym> natanelho, If it needs to create the folder, it should see it as a complete reset.
#625 [11:55] <natanelho> ok
#626 [11:55] <natanelho> I wanna shoot the shulkers from a distance so they wont kill each other... what's the distance they can see me from?
#627 [11:56] <Max9> there you go: https://paste.ubuntu.com/p/YPKy7Txvkb/
#628 [11:56] <mattym> natanelho, Check the wiki, I have no clue about that one.
#629 [11:56] <Max9> it just crashes right away
#630 [11:57] <mattym> Max9, Are you on Windows or Mac?
#631 [11:57] <Max9> Windows
#632 [11:58] <mattym> ??> Max9 launcher/crash-log
#633 [11:58] <Absol> Max9: We need to see your crash log, which is created after a crash.
#634 [11:58] <Absol> Max9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#635 [11:58] <Max9> uhm okay i think
#636 [11:59] * jirkaooo [webchat@185.104.184.136] has joined #minecrafthelp
#637 [11:59] * jirkaooo [webchat@185.104.184.136] has quit. (Client Quit)
#638 [12:00] <Max9> really dificult for me
#639 [12:01] <natanelho> weird
#640 [12:01] <Max9> i dont understand
#641 [12:01] <natanelho> I deleted the DIM1 folder
#642 [12:01] <natanelho> and it still does not generate the cities
#643 [12:01] <Max9> could you get me to a site with pictures or something?
#644 [12:02] <mattym> Max9, Just read the instructions.
#645 [12:02] <Max9> yes but i am not English
#646 [12:03] <Max9> i am Dutch
#647 [12:03] <Max9> i dont understand where to click
#648 [12:03] <mattym> Max9, Translate it.
#649 [12:04] <Max9> ... still dont know
#650 [12:04] <Max9> 'aanleg'
#651 [12:04] <natanelho> the most weird part
#652 [12:04] <natanelho> when I delete the DIM1 folder and reenter the game
#653 [12:04] <natanelho> it puts me in the same location
#654 [12:05] * FuzzelHD [webchat@a89-183-41-23.net-htp.de] has joined #minecrafthelp
#655 [12:05] <natanelho> each time... I start in the End at some fixed XYZ
#656 [12:05] <FuzzelHD> I am not able to log in to my account
#657 [12:05] <Max9> oh my god
#658 [12:05] <natanelho> even tho I was clearly in the overworld before DIM1 was deleted
#659 [12:05] <Max9> i just cant find anything of your instructions
#660 [12:06] * jirkaooo [webchat@185.104.184.136] has joined #minecrafthelp
#661 [12:07] <jirkaooo> Hello, I have a problem. My ip is blocked.
#662 [12:07] <jirkaooo> Through VPN, I can sign in to the launcher, but it is not possible through my own internet
#663 [12:07] * jirkaooo [webchat@185.104.184.136] has quit. (Client Quit)
#664 [12:08] <mattym> natanelho, Hmm, could be due to you moving it from server to single player
#665 [12:08] <mattym> They store player location differently between the two.
#666 [12:08] <natanelho> but rn Im not moving it at all
#667 [12:09] <mattym> Yeah but the files may be out of sync.
#668 [12:09] <natanelho> when I do something-save-exit, it returns me to the same place
#669 [12:10] <FuzzelHD> I am not able to log in to my account and if i say forgot password i dont ge an email
#670 [12:11] * jirkaooo [webchat@router.interlan.cz] has joined #minecrafthelp
#671 [12:11] <jirkaooo> Hello, I have a problem. My ip is blocked.
#672 [12:11] <jirkaooo> Through VPN, I can sign in to the launcher, but it is not possible through my own internet
#673 [12:12] <Max9> i cant get my crash report
#674 [12:12] <mattym> ??> jirkaooo login/throttle
#675 [12:12] <Absol> jirkaooo: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#676 [12:12] <Absol> jirkaooo: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#677 [12:12] <Max9> it doesn't open up sir
#678 [12:12] <Max9> i clicked on the green arrow of game directory
#679 [12:13] <mattym> Max9, And in the folder it opens, do you see a crash-reports folder?
#680 [12:13] <Max9> no
#681 [12:14] <jirkaooo> opens but can not log in
#682 [12:14] <Max9> i just clicked it and nothing
#683 [12:14] <mattym> ??> Max9 launcher/log-txt
#684 [12:14] <Absol> Max9: We need to see your full launcher log, which is created in the game directory.
#685 [12:14] <Absol> Max9: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#686 [12:14] <mattym> Max9, Make sure you copy the previously mentioned log after the game has crashed.
#687 [12:14] <mattym> jirkaooo, Read what Absol said.
#688 [12:15] <FuzzelHD> I am not able to log in to my account and if i say forgot password i dont ge an email
#689 [12:15] <mattym> FuzzelHD, Did you check any spam/junk folder in the email?
#690 [12:15] <Max9> C:/Users\Maxim\AppData\Roaming\.minecraft
#691 [12:15] <Max9> oops
#692 [12:15] <Max9> sry for that
#693 [12:16] <FuzzelHD> yes there is nothing
#694 [12:16] <Max9> what now ?
#695 [12:17] <Max9> i cant get a crash log thing
#696 [12:17] <jirkaooo> mattym I'm sorry, somehow I did not notice thank you for replying
#697 [12:18] <mattym> FuzzelHD, Do yo normally log in with a username, or email?
#698 [12:18] <FuzzelHD> email
#699 [12:18] <natanelho> will the game genrate the DIM1 folder even without going to the End?
#700 [12:18] <Max9> mattym im really sorry but i cant get to that crash report thing
#701 [12:19] <mattym> natanelho, Not sure.
#702 [12:19] <mattym> ??> FuzzelHD account/send-email
#703 [12:19] <Absol> FuzzelHD: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#704 [12:19] <Absol> FuzzelHD: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#705 [12:19] <mattym> Max9, Then we will not be able to assist further, as we have no way of knowing whats going wrong.
#706 [12:19] <Max9> but the site isn't enough?
#707 [12:20] <Max9> you see there is a crash exit code 255
#708 [12:21] <mattym> Which is completely generic and does nothing to help.
#709 [12:21] <Max9> maybe another chat can help or is this the only one?
#710 [12:22] <mattym> Max9, Any chat will need the logs.
#711 [12:22] <Max9> i payed for this crap :C IT WORKED ONCE A TIME
#712 [12:23] <Max9> :/
#713 [12:26] <Max9> i payed for something that won't work and the people who are here to help me cant even show pictures of how to see crash reports
#714 [12:28] * Max9 [webchat@250-98-144-85.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#715 [12:28] * max9 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#716 [12:29] <max9> is this a other chat?
#717 [12:29] <max9> i dunno
#718 [12:29] <max9> i cant open my crash report thing
#719 [12:29] <max9> long story
#720 [12:34] <mattym> ??> max launcher/log-txt
#721 [12:34] <Absol> max: We need to see your full launcher log, which is created in the game directory.
#722 [12:34] <Absol> max: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#723 [12:51] * jirkaooo [webchat@router.interlan.cz] has quit. (Quit: webchat.esper.net)
#724 [13:02] * thelounge75 [webchat@c-24-2-232-174.hsd1.ct.comcast.net] has joined #minecrafthelp
#725 [13:02] * Max9 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#726 [13:02] <Max9> hello
#727 [13:02] <Max9> hello*
#728 [13:02] <Max9> how can i open my crash reports? (Long story)
#729 [13:04] <Max9> i need to go to game directory or something but there isn't showing a crash report
#730 [13:05] <thelounge75> I'm trying to load minecraft 1.13.1 but it gets stuck at the Mojang screen. This happens when I try other versions, and after i reinstalled java bundle + Minecraft and restarting my PC. I also tried compatibility mode, and Vista package 1 works, but to join my servers I need an up-to-date client.
#731 [13:06] <Max9> does it say :'doesn't work or something
#732 [13:06] <Max9> if its loading and you have to wait
#733 [13:07] <Max9> i dunno really dumb ik
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#735 [13:08] * Maxim588 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#736 [13:08] <Maxim588> Hi
#737 [13:08] <Maxim588> my game crashes if i join a world
#738 [13:09] * thelounge75 [webchat@c-24-2-232-174.hsd1.ct.comcast.net] has quit. (Quit: webchat.esper.net)
#739 [13:09] <Maxim588> so some operators sed to me: send us your launch log
#740 [13:09] <Maxim588> (something in that way)
#741 [13:09] <Maxim588> i did it on ubuntu pastebin
#742 [13:10] <Maxim588> but now they ask for crash reports and i needed to go to launch options and then click game directory it should open crash reports but it doesn'
#743 [13:10] <Maxim588> t
#744 [13:10] <Maxim588> HELP! the helper said he coudn't help me further
#745 [13:13] <Maxim588> hello?
#746 [13:16] <Maxim588> oh please
#747 [13:16] <Maxim588> i just want minecraft to work
#748 [13:16] <Maxim588> D:
#749 [13:19] * Maxim5885 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#750 [13:19] <Maxim5885> please someone help me
#751 [13:21] <Maxim5885> i have a problem running minecraft
#752 [13:22] * Maxim5885 [webchat@250-98-144-85.ftth.glasoperator.nl] has quit. (Client Quit)
#753 [13:43] * ScorpionExtrem [webchat@bl19-200-111.dsl.telepac.pt] has joined #minecrafthelp
#754 [13:43] * ScorpionExtrem [webchat@bl19-200-111.dsl.telepac.pt] has quit. (Client Quit)
#755 [13:48] * Drunk_Cats [webchat@97-115-243-78.ptld.qwest.net] has joined #minecrafthelp
#756 [13:49] <Drunk_Cats> I cannot log in to my account i have tried waiting 2 hrs and the resetting my password but it did not work.
#757 [13:53] <Drunk_Cats> Is any one there?
#758 [13:54] <cities7> hi
#759 [13:54] <Drunk_Cats> hi
#760 [13:54] <cities7> did you check your junk mail folder
#761 [13:55] <Drunk_Cats> i can reset my password but i cant login
#762 [13:55] <cities7> what is the error message
#763 [13:55] <Drunk_Cats> Login failed. Invalid username or password.
#764 [13:55] <cities7> did you receive an email when you tried to reset your password
#765 [13:56] <Drunk_Cats> No
#766 [13:56] <Drunk_Cats> wait yes
#767 [13:56] <cities7> and you followed the instructions and it said the password was reset?
#768 [13:56] <Drunk_Cats> yes
#769 [13:57] <Drunk_Cats> and i can login to the mojang website
#770 [13:57] <Drunk_Cats> just not the launcher
#771 [13:57] <cities7> does the launcher give you the opportunity to input the new password
#772 [13:57] <Drunk_Cats> yes
#773 [13:58] <cities7> for the username are you using your minecraft name or your email address
#774 [13:58] <Drunk_Cats> email
#775 [14:00] <cities7> you will need to wait on someone else to maybe help (I'm not staff) I've run out of ideas
#776 [14:00] <Drunk_Cats> Thank you
#777 [14:01] <cities7> I apologize
#778 [14:13] * ben [webchat@5ec17e59.skybroadband.com] has joined #minecrafthelp
#779 [14:13] <ben> ive forgotten my password and security questions how do i log on
#780 [14:13] * TheExSpecialist [webchat@cpe-76-90-202-209.socal.res.rr.com] has joined #minecrafthelp
#781 [14:14] * ben is now known as Guest21604
#782 [14:15] <TheExSpecialist> My issue is when I press start, it would begin to open but then an error pops up and says unable to save download
#783 [14:15] <Guest21604> my issue is ive forgotten my password and security questions
#784 [14:16] * MJ [webchat@c-73-254-45-158.hsd1.wa.comcast.net] has joined #minecrafthelp
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#786 [14:16] <mattym> ??> Guest21604 account/send-email
#787 [14:16] <Absol> Guest21604: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#788 [14:16] <Absol> Guest21604: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#789 [14:17] <MJ> My grandson put a game on my computer sometime this summer. I have beeen paying and paying for this. It comes billing with my debit card. How can I cancel this on my computer? MJ
#790 [14:18] <mattym> MJ, what exactly are you being billed for?
#791 [14:20] <mattym> MJ, Minecraft is a one time purchase fee, unless you are using the Realms service.
#792 [14:20] <Guest21604> i wont to play now not wait for ages so it would be great if you would help me now
#793 [14:21] <Lord_Ralex> Guest21604, you were told what to do
#794 [14:21] <mattym> Guest21604, only mojang can help with that.
#795 [14:21] <Guest21604> well they wont answer will they;/
#796 [14:22] <Guest21604> i wont to play now
#797 [14:22] <Lord_Ralex> We cannot help with account issues.
#798 [14:22] <Lord_Ralex> So, you have to talk to Mojang.
#799 [14:22] <Guest21604> who will then
#800 [14:22] <Guest21604> how long will it take for mojang to reply
#801 [14:22] <Lord_Ralex> Guest21604: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#802 [14:23] <MJ> My had to find the name of charge. It is Google ' gameinLife g.co/helppay#CA
#803 [14:23] <mattym> MJ, as far as I'm aware that has nothing to do with Minecraft.
#804 [14:24] * Guest21604 [webchat@5ec17e59.skybroadband.com] has quit. (Quit: webchat.esper.net)
#805 [14:24] <MJ> W
#806 [14:25] <MJ> Do you have any suggestions for me?
#807 [14:26] <mattym> MJ, this us technical support for Minecraft, you will need to resolve whatever your issue is on your own.
#808 [14:26] <Lord_Ralex> Since it says it's google, probably contacting Google is a good first step.
#809 [14:27] * Cole [webchat@h96-61-6-241.abdlwi.dsl.dynamic.tds.net] has joined #minecrafthelp
#810 [14:28] <Cole> I got a new computer and whenever I attempt to launch minecraft for the first time it always crahses
#811 [14:34] * Cole [webchat@h96-61-6-241.abdlwi.dsl.dynamic.tds.net] has quit. (Quit: webchat.esper.net)
#812 [14:34] * andrasd [webchat@143.168-129-109.adsl-dyn.isp.belgacom.be] has joined #minecrafthelp
#813 [14:36] <andrasd> Hey guys, is there any way that I can log back into my account? I know the username and password but not the email (i bought the game in 2014)
#814 [14:36] <thgilfodrol> andrasd: what is your username?
#815 [14:36] <andrasd> andrasd
#816 [14:37] <thgilfodrol> ??> andrasd account/forgot-email
#817 [14:37] <Absol> andrasd: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#818 [14:37] <thgilfodrol> andrasd: have you tried those steps already?
#819 [14:38] <andrasd> yeah
#820 [14:38] <thgilfodrol> ??> andrasd account/send-email
#821 [14:38] <Absol> andrasd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#822 [14:38] <Absol> andrasd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#823 [14:38] <thgilfodrol> andrasd: do you remember how you paid?
#824 [14:38] <andrasd> via paysafe card
#825 [14:39] <thgilfodrol> andrasd: mention that you paid via that in the email, give a rough date estimate if you can
#826 [14:39] <thgilfodrol> andrasd: (anything that could help your claim that it's your account)
#827 [14:39] <andrasd> is the month ok?
#828 [14:40] <thgilfodrol> andrasd: sure; we don't have access to account data here though, it's up to mojang support
#829 [14:40] <andrasd> okay thanks, I'll try
#830 [14:41] <thgilfodrol> andrasd: no problem, good luck
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#832 [14:49] * kaedwf [webchat@151.177.239.55] has joined #minecrafthelp
#833 [14:50] <kaedwf> Hello could someone help me with my crashing issue?
#834 [14:51] <kaedwf> My minecraft worked perfectly yesterday, now today when I woke up, it suddenly didn't work
#835 [14:51] <kaedwf> Whenever I press play (any version) it just almost insta crashes
#836 [14:52] <kaedwf> I tried re-installed it with revo uninstaller to remove excess files and the same problem is still happening
#837 [14:53] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 190 seconds)
#838 [14:53] <kaedwf> The error I get is just that "unexpected error, sorry for that"
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#840 [15:05] * thelounge84 [webchat@177.136.87.67] has joined #minecrafthelp
#841 [15:06] <thelounge84> After the migration my Minecraft license is gone. I can not play.
#842 [15:06] <thelounge84> How do I solve this?
#843 [15:07] <thgilfodrol> thelounge84: what is your username?
#844 [15:08] <thelounge84> epassos
#845 [15:08] <thelounge84> Before the migration I used epasses like nickname
#846 [15:08] <thgilfodrol> thelounge84: did you change it to CheatInjected?
#847 [15:09] <thgilfodrol> ??> thelounge84 account/send-email
#848 [15:09] <Absol> thelounge84: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#849 [15:09] <Absol> thelounge84: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#850 [15:09] <thelounge84> I do not know what this is. I do not think so.
#851 [15:10] <thelounge84> I sent an email to Mojang with this information last week and so far did not respond
#852 [15:10] <thgilfodrol> thelounge84: unfortunatelty, it sounds like the account was stolen- try contacting mojang support via the instructions above
#853 [15:10] <thgilfodrol> thelounge84: did you include your transaction id?
#854 [15:11] <thelounge84> Yes
#855 [15:12] <thgilfodrol> thelounge84: best bet is to wait a few more days. seems they have a backlog of emails to deal from the 13th right now
#856 [15:12] <thelounge84> Ok
#857 [15:18] * thelounge47 [webchat@209.52.88.107] has joined #minecrafthelp
#858 [15:19] <thelounge47> my game is not working when i press play
#859 [15:20] <thelounge47> help me
#860 [15:20] <thgilfodrol> thelounge47: what happens when you try?
#861 [15:21] * thelounge47 [webchat@209.52.88.107] has quit. (Client Quit)
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#863 [15:27] * Banditoz [~Hayden@c-67-164-192-35.hsd1.ut.comcast.net] has joined #minecrafthelp
#864 [16:14] * david [webchat@c-71-233-224-143.hsd1.ma.comcast.net] has joined #minecrafthelp
#865 [16:14] <david> hi
#866 [16:14] <david> when I
#867 [16:15] <david> go on and try to launch Minecraft it says unable to create temporary directory.
#868 [16:16] * david [webchat@c-71-233-224-143.hsd1.ma.comcast.net] has quit. (Client Quit)
#869 [16:47] * iorirz [webchat@45-24-95-119.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#870 [16:48] <iorirz> hi, i'm trying to get minecraft java edition but the webpage does not allow me
#871 [16:48] <mattym> iorirz, What do you mean?
#872 [16:49] <iorirz> i put my credit card info again and again but the page says there's an error
#873 [16:49] <iorirz> when the info is all right
#874 [16:49] <mattym> iorirz, Are you using a regular credit card?
#875 [16:49] <iorirz> american express
#876 [16:49] <mattym> iorirz, And it is a regular credit card, not a gift card or pre-paid/pay as you go card?
#877 [16:50] <iorirz> yeah, a regular card, i used it to buy (accidentally... the windows 10 version and now i want to get the java one
#878 [16:51] <iorirz> since the windows 10 doesn't work for me
#879 [16:51] <mattym> iorirz, You need to make sure you call the card provider, in your case American Express, and make sure they have it set up to perform an international transaction.
#880 [16:52] <iorirz> even when i just got the other version from your page?ç
#881 [16:52] <iorirz> with the same card
#882 [16:52] <iorirz> .-.
#883 [16:53] <mattym> iorirz, Windows 10 Edition goes through the Microsoft/Windows Store. The Java version goes directly through Mojang, which is processed through Sweeden.
#884 [16:53] <iorirz> i see
#885 [16:53] <iorirz> okay okay
#886 [16:53] <iorirz> thanks
#887 [16:53] <iorirz> :3
#888 [16:54] * emily [webchat@cpc85068-haye22-2-0-cust38.17-4.cable.virginm.net] has joined #minecrafthelp
#889 [16:54] <emily> hi i keep getting an issue with java and it keeps crashing any idears
#890 [16:55] <mattym> emily, What does the actual error message say?
#891 [16:55] <emily> Error details: The requested operation requires elevation
#892 [16:56] <mattym> emily, Run the game as Administrator
#893 [16:56] <emily> Filename on disk: javaw.exe
#894 [16:57] <emily> ok 1 sec thankyou
#895 [16:58] <emily> working thankyou very very much
#896 [17:16] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#897 [17:36] <techkid6> I know this isn't particularly game-related, but, we have a player using name changes to impersonate other server members and staff. Is there any way to report this behavior?
#898 [17:37] * mehidul [webchat@host-92-12-213-209.as43234.net] has joined #minecrafthelp
#899 [17:38] <mehidul> when I try to download 1.13.1 it keeps saying unable to save
#900 [17:39] <mehidul> when I try to download 1.13.1 it keeps saying unable to save
#901 [17:40] * mehidul [webchat@host-92-12-213-209.as43234.net] has quit. (Client Quit)
#902 [17:48] * Justin [webchat@pool-71-167-181-239.nycmny.fios.verizon.net] has joined #minecrafthelp
#903 [17:49] <Justin> Hey there, I'm on a XB1 Minecraft server (Survival). We've found the End Portal and used the 12 eyes. Unfortunately, the portal has not opened up for us. Any ideas as to why?
#904 [17:57] <thgilfodrol> Justin: this is more of a tech support channel for the PC (Java) edition- you might have better luck asking on the forums at either minecraftforum.net or planetminecraft.com
#905 [17:58] <thgilfodrol> Justin: best bet is to try reloading the world, though
#906 [18:04] * manucocoro [webchat@190.42.38.62] has joined #minecrafthelp
#907 [18:05] <manucocoro> nnnnnnnnnnnnnnnnnnnnnnnnnnnnn
#908 [18:05] * thelounge85 [webchat@ool-457074cf.dyn.optonline.net] has joined #minecrafthelp
#909 [18:06] <thelounge85> My account says you dont have a license
#910 [18:06] * manucocoro [webchat@190.42.38.62] has quit. (Client Quit)
#911 [18:07] * thelounge85 [webchat@ool-457074cf.dyn.optonline.net] has quit. (Client Quit)
#912 [18:07] * Lisa [webchat@ool-457074cf.dyn.optonline.net] has joined #minecrafthelp
#913 [18:07] <Lisa> Hi
#914 [18:08] <Lisa> My account says i need a license
#915 [18:08] <Lisa> But i have the game downloaded
#916 [18:09] <Lisa> I re-downloaded
#917 [18:09] <Lisa> It still dosent work
#918 [18:09] <Justin> Thank you, thgilfodrol; will do
#919 [18:10] <Lisa> My account is saying i have no license but i have it downloaded
#920 [18:10] <thgilfodrol> Lisa: what is your username?
#921 [18:10] <Lisa> Flaretaresh56
#922 [18:11] <Lisa> Hold on
#923 [18:11] <thgilfodrol> Lisa: not seeing an account that was named Flaretaresh56, can you confirm the spelling?
#924 [18:15] <Lisa> For xbox live
#925 [18:19] * Lisa [webchat@ool-457074cf.dyn.optonline.net] has joined #minecrafthelp
#926 [18:19] <Lisa> Hi
#927 [18:20] <Lisa> My account is saying i dont have a licence
#928 [18:21] <mattym> Lisa, We cannot assist with the Bedrock platform. If it says you do not have a license then you do not own the game on the Xbox Live account you are currently trying to access it from.
#929 [18:22] <Lisa> I own it
#930 [18:22] <Lisa> I bought the game
#931 [18:41] * joshsdbaud [webchat@cpc147256-finc20-2-0-cust368.4-2.cable.virginm.net] has joined #minecrafthelp
#932 [18:42] <joshsdbaud> when i try to load minecraft it gives me a error saying java(tm) platform se binary is not responding
#933 [18:43] * piotrex43 [~piotrex43@79.163.201.76.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
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#935 [18:45] * GavnarAnej [webchat@89-212-56-76.static.t-2.net] has joined #minecrafthelp
#936 [18:47] <GavnarAnej> Hello, I have account issue. The problem is kinda big and I can't do it by myself.
#937 [18:48] * GavnarAnej [webchat@89-212-56-76.static.t-2.net] has quit. (Client Quit)
#938 [18:49] * Val [webchat@107-196-61-66.lightspeed.moblal.sbcglobal.net] has joined #minecrafthelp
#939 [18:50] * Val is now known as Guest16089
#940 [18:50] <Guest16089> 1.13 keeps crashing?
#941 [18:51] * Guest16089 [webchat@107-196-61-66.lightspeed.moblal.sbcglobal.net] has quit. (Client Quit)
#942 [19:02] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#943 [20:03] * AmazingLivvv [webchat@cpe-74-134-10-217.kya.res.rr.com] has joined #minecrafthelp
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#945 [20:23] * AK [webchat@westbourne.vic.edu.au] has joined #minecrafthelp
#946 [20:24] <AK> I cant download update 1.13
#947 [20:25] * AK [webchat@westbourne.vic.edu.au] has quit. (Client Quit)
#948 [20:36] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#949 [20:40] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#950 [21:02] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#951 [21:02] <Indy> hello again! https://paste.ubuntu.com/p/8f5BvmJm93/
#952 [21:04] <CubeTheThird> Indy, are you still getting BSOD, or is it just the game crashing?
#953 [21:04] <Indy> all of the above
#954 [21:04] <Indy> but only for 1.13 and 1.13.1
#955 [21:04] * Webchat_67554 [webchat@162.212.113.163] has joined #minecrafthelp
#956 [21:04] <Webchat_67554> hello
#957 [21:05] <CubeTheThird> hello Webchat_67554
#958 [21:05] <CubeTheThird> Indy, as I haven't followed all of your process here, have you run a malware scan as of yet?
#959 [21:05] <Webchat_67554> i am getting a unable to download error
#960 [21:05] <CubeTheThird> ??> Webchat_67554 av/bytefence
#961 [21:05] <Absol> Webchat_67554: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#962 [21:06] <Webchat_67554> i dont have bytefence
#963 [21:06] <CubeTheThird> ??> Webchat_67554 tools/hjt
#964 [21:06] <Absol> Webchat_67554: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#965 [21:06] <Absol> Webchat_67554: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#966 [21:08] <Indy> been a while since i used one of those. but since you haven't followed it i will say that the entire program has been reinstalled
#967 [21:08] <Indy> and i would assume that it would have taken care malware
#968 [21:09] <CubeTheThird> Indy, alright. I'm gonna have you run through various things that may help your system. As you're getting BSOD, it's hard to diagnose, and we will likely end up having you go to Microsoft support, or a professional
#969 [21:09] <CubeTheThird> ??> Indy av/adwcleaner
#970 [21:09] <Absol> Indy: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#971 [21:09] <Absol> Indy: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#972 [21:12] <Indy> i may not be back tonight being sleep is nice. but i will do that, document anything relevant and try again
#973 [21:12] <CubeTheThird> sure thing
#974 [21:13] <Indy> thank you
#975 [21:15] * Indy [webchat@68.232.55.139-st-tel.net] has quit. (Quit: webchat.esper.net)
#976 [21:18] <mattym> Darn he left. If Indy comes back, please someone try to confirm if the 1.12.2 setup that was made previously did not experience the issue.
#977 [21:19] <CubeTheThird> well I mean, either way, it's a BSOD. It shouldn't be doing that regardless
#978 [21:20] <mattym> Yeah we already ran through a bunch of stuff
#979 [21:21] <mattym> Was trying to rule stuff out.
#980 [21:21] <CubeTheThird> was gonna have them do sfc and a filesystem check. Otherwise they should go to someone else
#981 [21:21] <mattym> If it is just 1.13.#, then I am guessing something is up with their computer and lwjgl 3 or one of the other updated libraries
#982 [21:22] <mattym> Already checked multiple drivers and complete reinstall of game, think we even did adwcleaner already
#983 [21:22] <CubeTheThird> that's what I'm assuming
#984 [21:22] <CubeTheThird> audio drivers?
#985 [21:23] <mattym> Thankfully that user has always provided notes on what was done before instead of just expecting us to remember.
#986 [21:23] <CubeTheThird> ya no kidding. I was like wow! a convenient wall of text
#987 [21:24] <mattym> Yeah, the first time they came back, I was impressed
#988 [21:34] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#989 [21:45] * Colton [webchat@71-11-227-4.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#990 [21:46] <Colton> my updater keep giving me and error and says "Unable to create directory"
#991 [21:47] * GreyBot [~Grey@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#992 [21:53] <Colton> what do i do
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#994 [22:10] * Mike0 [webchat@bas1-northbay04-174-89-194-101.dsl.bell.ca] has joined #minecrafthelp
#995 [22:10] <Mike0> i try to log into the site of mojang and every time i try it says an error occured
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#997 [22:45] * Wolf [webchat@c-73-3-158-110.hsd1.co.comcast.net] has joined #minecrafthelp
#998 [22:46] * Wolf [webchat@c-73-3-158-110.hsd1.co.comcast.net] has quit. (Client Quit)
#999 [22:48] * Dinosir897 [webchat@161.130.188.77] has joined #minecrafthelp
#1000 [22:49] <Dinosir897> Hey I cannot remember my password for my account and it will not allow me to migrate to a new email and I can no longer access the old one. I have had this account for a long time but havent played for a while
#1001 [22:49] <mattym> ??> Dinosir897 account/send-email
#1002 [22:49] <Absol> Dinosir897: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#1003 [22:49] <Absol> Dinosir897: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#1004 [22:51] * rybolene [webchat@92.41.110.107.threembb.co.uk] has joined #minecrafthelp
#1005 [22:51] <Dinosir897> How do I find the transaction ID? I bought minecraft over 5 years ago
#1006 [22:52] <mattym> ??> Dinosir897 account/trans-id
#1007 [22:52] <Absol> Dinosir897: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#1008 [22:52] * Dinosir897 [webchat@161.130.188.77] has quit. (Client Quit)
#1009 [22:52] <rybolene> i am trying to link my mojang account to my Microsoft account but is isn't letting me
#1010 [22:53] <rybolene> it*
#1011 [22:53] <mattym> rybolene, Those two do not interact with each other.
#1012 [22:54] <rybolene> so i need to bye minecraft again? :/
#1013 [22:54] <rybolene> buy*
#1014 [22:54] <mattym> rybolene, Which version do you own?
#1015 [22:54] <rybolene> micosoft
#1016 [22:55] <mattym> rybolene, The Windows 10 Edition (Bedrock Edition)?
#1017 [22:55] <rybolene> sorry so miss spelling its 5 am lol, yh
#1018 [22:56] <mattym> rybolene, If you purchased the version on the Windows Store, then if you want the Java Edition (Mojang login), you would need to buy that.
#1019 [22:56] <rybolene> thank you
#1020 [23:04] * DOSgod [webchat@160-2-58-171.cpe.cableone.net] has joined #minecrafthelp
#1021 [23:05] <DOSgod> cant connect to my friends realms server just says "connecting to realm" and never loads past that
#1022 [23:06] <DOSgod> anyone got a fix for this?
#1023 [23:08] <DOSgod> hello?
#1024 [23:10] * Mistrient [webchat@ip72-223-108-33.ph.ph.cox.net] has joined #minecrafthelp
#1025 [23:12] <Mistrient> my minecraft java edition hasnt worked since the release if 1.13. ive updated drivers and java and even tried going back to jusr 1.12.2 and nothing works.
#1026 [23:13] * DOSgod [webchat@160-2-58-171.cpe.cableone.net] has quit. (Quit: webchat.esper.net)
#1027 [23:14] <Mistrient> i would prefer a voice chat if possible
#1028 [23:20] <mattym> Mistrient, What exactly happens when you try to start it?
#1029 [23:21] <Mistrient> it opens the mojang loading screen then freezes and stops responding. then it goes back to the launcher saying it crashed
#1030 [23:21] <mattym> Mistrient, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#1031 [23:21] <Mistrient> im not running discord
#1032 [23:22] <mattym> Mistrient, Are you using Razer Synapse?
#1033 [23:22] <Mistrient> nope its a Dell laptop
#1034 [23:22] <mattym> ??> Mistrient av/adwcleaner
#1035 [23:22] <Absol> Mistrient: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#1036 [23:22] <Absol> Mistrient: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#1037 [23:22] <Mistrient> ok
#1038 [23:35] * Mistrient [webchat@ip72-223-108-33.ph.ph.cox.net] has joined #minecrafthelp
#1039 [23:35] <Mistrient> im back i ran the malware scan and restarted
#1040 [23:37] <mattym> Mistrient, Try running the game again.
#1041 [23:37] <Mistrient> ok
#1042 [23:43] <Mistrient> that seems to have worked. thank you