#1 [00:39] * MM2000 [webchat@tn-162-104-4-198.dhcp.embarqhsd.net] has joined #minecrafthelp
#2 [00:40] <MM2000> Hello, I am unable to log in to my account. I remember the email it is attached to, but I can't remember my mojang email address, what do I do?
#3 [00:40] <mattym> MM2000, They should be the same, unless you never migrated it.
#4 [00:43] <MM2000> I believe I changed the email, is there any way I can get my mojang email address through my initial email address?
#5 [00:43] <mattym> MM2000, No, but try the following
#6 [00:43] <mattym> ??> MM2000 account/forgot-email
#7 [00:43] <Absol> MM2000: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#8 [00:48] <MM2000> I'm unable to remember my mojang email, and I have no idea what the email name is
#9 [00:48] <mattym> MM2000, Then you will need to contact Mojang.
#10 [00:48] <mattym> ??> MM2000 account/send-email
#11 [00:48] <Absol> MM2000: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#12 [00:48] <Absol> MM2000: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#18 [02:36] * KY56 [webchat@vsp56-2-88-169-161-200.fbx.proxad.net] has joined #minecrafthelp
#19 [02:37] <KY56> my password is not correct and i don't received mail
#20 [02:38] <Andrio> KY56, did you check your spam folder?
#21 [02:39] <KY56> yes
#22 [02:39] <KY56> but nothing
#23 [02:41] <Andrio> KY56, did you try to reset your password at https://account.mojang.com/password ?
#24 [02:44] <KY56> yes, I nedd five times
#25 [02:44] <KY56> my english is not very well excuse me
#26 [02:45] <Andrio> ??> KY56 account/send-email
#27 [02:45] <Absol> KY56: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#28 [02:45] <Absol> KY56: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#29 [02:46] <KY56> ok thank you
#30 [02:46] * Webchat_48061 [webchat@86.99.189.83] has joined #minecrafthelp
#31 [02:46] <Webchat_48061> hi
#32 [02:46] <Webchat_48061> hi
#33 [02:47] <KY56> hi
#34 [02:47] <Webchat_48061> i have a problem
#35 [02:47] <Webchat_48061> cant download
#36 [02:47] <Webchat_48061> http://prntscr.com/kmbryq
#37 [02:49] <Andrio> Webchat_48061, do you have ByteFence installed?
#38 [02:52] * Webchat_48061 [webchat@86.99.189.83] has quit. (Quit: webchat.esper.net)
#39 [03:17] * Maxim5885 [webchat@250-98-144-85.ftth.glasoperator.nl] has joined #minecrafthelp
#40 [03:17] <Maxim5885> Hello
#41 [03:17] <Maxim5885> anyone here?
#42 [03:17] <Maxim5885> https://paste.ubuntu.com/p/KPB9xtsfTV/
#43 [03:17] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#44 [03:18] <Maxim5885> i had problems joining minecraft worlds
#45 [03:18] <Maxim5885> if i join a world the game crashed
#46 [03:19] <Maxim5885> so the operators asked me to paste the copy of output log
#47 [03:19] <Maxim5885> after i did that i had to paste a crash report
#48 [03:19] <Maxim5885> couldn't find it
#49 [03:19] <Maxim5885> now i have it finnaly
#50 [03:20] <Greymagic27> Please paste it
#51 [03:20] <Maxim5885> https://paste.ubuntu.com/p/KPB9xtsfTV/
#52 [03:20] <Maxim5885> did already
#53 [03:20] <Greymagic27> When does this issue occur?
#54 [03:20] <Maxim5885> if i join a world
#55 [03:20] <Maxim5885> it loads
#56 [03:20] <Maxim5885> loads
#57 [03:20] <Maxim5885> loads
#58 [03:20] <Maxim5885> and then i join and it crashes
#59 [03:21] <Maxim5885> directly
#60 [03:21] <Greymagic27> ??> @Maxim5885 win/dxdiag
#61 [03:21] <Absol> @Maxim5885: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#62 [03:24] <Maxim5885> https://paste.ubuntu.com/p/S5dQFFpBPZ/
#63 [03:24] <Maxim5885> done
#64 [03:25] <Maxim5885> I hope i did i good
#65 [03:25] <Greymagic27> https://bugs.mojang.com/browse/MC-32606
#66 [03:25] <Maxim5885> ??
#67 [03:25] <Maxim5885> ?
#68 [03:25] <Greymagic27> Follow the link
#69 [03:25] <Maxim5885> okay thank u
#70 [03:25] <Maxim5885> i need to do that?
#71 [03:25] <Greymagic27> Yes
#72 [03:25] <Maxim5885> whats on link
#73 [03:26] <Maxim5885> okay and then it will work?
#74 [03:26] <Greymagic27> Hopefully
#75 [03:27] <Maxim5885> i cant find edit profile
#76 [03:28] <Greymagic27> Hang on a second
#77 [03:28] <Maxim5885> nvm
#78 [03:28] <Maxim5885> i think i found it it is under launch options
#79 [03:28] <Greymagic27> I was just about to screenshot you :P
#80 [03:29] <Maxim5885> sorry
#81 [03:29] <Maxim5885> please if you can
#82 [03:29] <Greymagic27> Sure
#83 [03:29] <Greymagic27> http://prntscr.com/kmc7zn
#84 [03:30] <Greymagic27> http://prntscr.com/kmc86j
#85 [03:30] <Maxim5885> yes got it
#86 [03:30] <Maxim5885> i am testing if it worked
#87 [03:30] <Greymagic27> Make sure you follow the instructions to the letter, if you edit anything else it could break
#88 [03:31] <Maxim5885> omg
#89 [03:31] <Maxim5885> YOU ARE AWESOME
#90 [03:31] <Maxim5885> it worked!!
#91 [03:31] <Greymagic27> I do my best :D
#92 [03:31] <Maxim5885> wow
#93 [03:31] <Maxim5885> thank you so much
#94 [03:31] <Greymagic27> Your welcome
#95 [03:31] <Greymagic27> I hope it stays working
#96 [03:31] <Maxim5885> yes
#97 [03:32] <Maxim5885> hope so too
#98 [03:32] <Maxim5885> excuse me i am going to build a house underwater
#99 [03:32] * Maxim5885 [webchat@250-98-144-85.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#100 [04:40] * Vinny [webchat@184.16.254.56] has joined #minecrafthelp
#101 [04:40] <Vinny> heello?
#102 [04:40] <Greymagic27> Hello, How can I help?
#103 [04:40] <Vinny> hi
#104 [04:41] <Vinny> when i open the game it freezes and says that java se platform binary has stop responding
#105 [04:41] <Greymagic27> ??> @Vinny win/.minecraft
#106 [04:41] <Absol> @Vinny: To get at Minecraft's locally stored files on Windows, press Win+R, and in the window that appears, type %AppData%\.minecraft and click OK.
#107 [04:41] <Greymagic27> Go there, look for options.txt
#108 [04:41] <Greymagic27> Find 'VBO' and set it to 'false'
#109 [04:42] <Vinny> where would options.txt be?
#110 [04:42] <Greymagic27> In your .minecraft
#111 [04:43] <Vinny> im looking around i cant find it
#112 [04:43] <Greymagic27> Do CTRL+F then search for it
#113 [04:44] <Vinny> nothing found
#114 [04:44] <Greymagic27> Mine can find it
#115 [04:45] <Greymagic27> http://prntscr.com/kmd152
#116 [04:46] <Greymagic27> If that fails please follow the instructions I am about to give you:
#117 [04:46] <Greymagic27> ??> @Vinny win/dxdiag
#118 [04:46] <Absol> @Vinny: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#119 [04:47] <Vinny> thanks
#120 [04:50] <Vinny> do i give you the link?
#121 [04:51] <Greymagic27> Once you have completed the dxdiag put the output on here:
#122 [04:51] <Greymagic27> ??> @Vinny paste
#123 [04:51] <Absol> @Vinny: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#124 [04:51] <Vinny> https://paste.ubuntu.com/p/5f5KR8RhfP/
#125 [04:51] <Vinny> can you dm me whats wrong?
#126 [04:51] <Vinny> please
#127 [04:51] <Greymagic27> I don't DM people for solutions, I do it in h ere
#128 [04:51] <Vinny> i have to leave my pc in a couple of minuets
#129 [04:51] <Vinny> ok
#130 [04:52] <Greymagic27> It wont be any faster in DM
#131 [04:52] <Vinny> ok
#132 [04:53] <Greymagic27> Try downloading this: https://www.geforce.co.uk/drivers/results/136721
#133 [04:53] <Vinny> ok
#134 [05:23] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#135 [05:58] * e_l1997_ [~quassel@77.240.75.41] has joined #minecrafthelp
#136 [05:59] <Greymagic27> @e_l1997, @e_l1997_ Please don't bring on an alt
#137 [05:59] <Greymagic27> @Odysseius
#138 [06:25] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
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#140 [06:25] <e_l1997> Greymagic27: sorry, I didnt even know i did that :P
#141 [06:25] <Greymagic27> RIP
#142 [06:26] <Greymagic27> You do now
#143 [06:26] <e_l1997> hehe yea and i fixed it right away :P
#144 [06:32] * Oludus [webchat@144.136.198.253] has joined #minecrafthelp
#145 [06:33] <Oludus> I'm trying to make a world in 1.13 but it freezes as soon as I generate it. I can't play pre-existing worlds either or join a server.
#146 [06:34] <Greymagic27> How much RAM do you have assigned?
#147 [06:34] <Oludus> 4gigs
#148 [06:34] <Greymagic27> What happens if you try to play a pre-existing worlds?
#149 [06:35] <Oludus> it just freezes on the loading screen
#150 [06:35] <Oludus> like not even anything pops up in the logs
#151 [06:35] <Oludus> it just stops
#152 [06:42] <Greymagic27> This might be a long shot but,
#153 [06:42] <Greymagic27> ??> @Oludus tools/hjt
#154 [06:42] <Absol> @Oludus: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#155 [06:42] <Absol> @Oludus: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#156 [07:39] * mdI639TFsbi5pXbt [webchat@41.102.160.238] has joined #minecrafthelp
#157 [07:40] * sophie [webchat@80.233.34.169] has joined #minecrafthelp
#158 [07:40] * mdI639TFsbi5pXbt [webchat@41.102.160.238] has quit. (Client Quit)
#159 [07:42] <sophie> hi everytime i try to play the game shuts down and it says the Java Platform SE binary has stopped working, how do i fix this?
#160 [07:42] <Greymagic27> ??> @sophie win/dxdiag
#161 [07:42] <Greymagic27> ??> @sophie win/dxdiag
#162 [07:42] <Absol> @sophie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#163 [07:43] <sophie> thank you
#164 [07:51] <urielsalis> ??> sophie tools/hjt
#165 [07:51] <Absol> sophie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#166 [07:51] <Absol> sophie: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#167 [07:51] <Greymagic27> I was going to get to that once I find out my thing didnt work
#168 [07:52] <urielsalis> Greymagic27: Java Platform SE binary is more likely to be caused by Discord or AV software than something found in a dxdiag :P
#169 [07:52] <sophie> thank you how can i send you the link?
#170 [07:52] <urielsalis> sophie, copy it here
#171 [07:52] <sophie> https://paste.ubuntu.com/p/kG6vDYQ9sg/
#172 [07:52] <Greymagic27> I was going to see if updating drivers worked
#173 [07:53] <urielsalis> sophie, can you follow the next Absol instructions?
#174 [07:54] <sophie> sure
#175 [07:59] <sophie> i have a crash report
#176 [07:59] <Greymagic27> Please follow the instructions absol gave you @sophie
#177 [08:08] * Mordzix [webchat@user-94-254-250-64.play-internet.pl] has joined #minecrafthelp
#178 [08:08] * Mordzix [webchat@user-94-254-250-64.play-internet.pl] has quit. (Client Quit)
#179 [08:26] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has joined #minecrafthelp
#180 [08:27] <tobelios> Hello. I have Mincraft Windows 10 Edition, and my in game sound doesn't work. Sound works on Windows and other games, but doesn't work on Minecraft. Any help please? Thanks.
#181 [08:28] <Greymagic27> Try pressing F3+T
#182 [08:28] <Greymagic27> Not sure if it will work on win-10
#183 [08:30] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has quit. (Client Quit)
#184 [08:32] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has joined #minecrafthelp
#185 [08:32] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#186 [08:32] <tobelios> Just tried the F3+T, didn't work
#187 [08:33] <Greymagic27> Is your sound device working on other things?
#188 [08:34] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has quit. (Client Quit)
#189 [08:34] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has joined #minecrafthelp
#190 [08:34] <tobelios> My sound is working on windows, on videos and etc
#191 [08:35] <Greymagic27> Hmm
#192 [08:35] <Greymagic27> @urielsalis, Suggestions?
#193 [08:35] <urielsalis> tobelios, is it muted in the volume mixer?
#194 [08:35] <tobelios> No, it is not
#195 [08:35] <urielsalis> tobelios, you can control the volume of each app individually there
#196 [08:35] <urielsalis> tobelios, and on the options menu?
#197 [08:36] <tobelios> yes
#198 [08:36] <tobelios> i tried close and open again, and still no sound
#199 [08:37] <urielsalis> tobelios, right click the speaker icon
#200 [08:37] <tobelios> yes
#201 [08:37] <urielsalis> tobelios, go to choose playback device, select the playback device you are using a select properties
#202 [08:38] <urielsalis> tobelios, on there go to advanced and uncheck Allow applications to take exclusive control of the device and Enable audio enhancements
#203 [08:38] <urielsalis> tobelios, once you done that, you might need to log out or restart to close all applications
#204 [08:40] <tobelios> right click gives me the options: optical sound mixer, open audio settings, three-dimensional sound, Sounds, troubleshoot
#205 [08:41] <urielsalis> tobelios, no playback devices?
#206 [08:41] <urielsalis> tobelios, its usually under three-dimensional sound
#207 [08:42] <tobelios> it was in Sound option
#208 [08:44] <tobelios> how to Enable audio enhancements
#209 [08:46] <tobelios> there is the tab, but what to do there/
#210 [08:46] <tobelios> ?
#211 [08:47] <tobelios> urielsalis
#212 [08:47] <urielsalis> tobelios, disable both checkboxes
#213 [08:48] <tobelios> in enhancements tab, it isn't selected anything
#214 [08:48] <tobelios> urielsalis
#215 [08:49] <urielsalis> tobelios, in advanced
#216 [08:49] <tobelios> in advanced, i disabled the two boxes
#217 [08:49] <tobelios> urielsalis
#218 [08:50] <urielsalis> tobelios, now restart your PC and try to play again
#219 [08:50] <tobelios> urielsalis ok. thank you. I will try
#220 [08:57] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has joined #minecrafthelp
#221 [08:57] <tobelios> urielsalis Done it, and still didn't work
#222 [08:59] * Kingjewify [webchat@cpc110325-king12-2-0-cust290.19-1.cable.virginm.net] has joined #minecrafthelp
#223 [09:00] <Kingjewify> Hi all! I'm trying to get my account back, but i can't remember which email address i used, i've tried all of mine when reseting it, but i get no email, i haven't logged in forever and was hoping if anyone would know what i can do, i've tried logging in on my characters name but when i click the link for it, it asks me for an email address....
#224 [09:01] <urielsalis> Kingjewify, did you migrate your account?
#225 [09:01] <urielsalis> tobelios, sorry but not many of us have experience with the Windows 10 edition here :/
#226 [09:04] <tobelios> Maybe it is a bug with the current version and can u report it in programmers to fix it?
#227 [09:04] <urielsalis> tobelios, if you think its a bug, go to bugs.mojang.com
#228 [09:06] <tobelios> Ok. Thanks for the help and the support. My sound is working on everything else, on browser, on videos/music, on other games. It is just not working in Minecraft Windows 10 Edition.
#229 [09:08] <Kingjewify> i haven't migrated my account at all, today is the first day for me to try anything
#230 [09:08] <Kingjewify> i didn't realise all this had gone on.... haha
#231 [09:09] <urielsalis> ??> Kingjewify accoutn/hacked
#232 [09:09] <urielsalis> ??> Kingjewify account/hacked
#233 [09:09] <Absol> Kingjewify: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#234 [09:09] <Absol> Kingjewify: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#235 [09:09] <urielsalis> ??> Kingjewify account/trans-id
#236 [09:09] <Absol> Kingjewify: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#237 [09:09] <Kingjewify> cheers, but i bought this account many many moons ago....
#238 [09:09] <Kingjewify> like when it was still beta
#239 [09:09] <urielsalis> Kingjewify, do you remember the year?
#240 [09:10] <Kingjewify> i unfortuantley dont, this was when i was still in school but don't know the year
#241 [09:10] <urielsalis> Kingjewify, like, earlier than 2011, earlier than 2013? Paid with paypal?
#242 [09:10] * Billy [webchat@124-168-248-177.dyn.iinet.net.au] has joined #minecrafthelp
#243 [09:11] <Kingjewify> i think it was paypal i might check see if paypal will go that far back
#244 [09:11] <Kingjewify> and it was before 2011
#245 [09:11] <Billy> I forgot what my email to my account is
#246 [09:12] <urielsalis> Kingjewify, if it was with paypal, you can email their support
#247 [09:12] <urielsalis> Kingjewify, if it wasnt, you used DIBS and will need to contact Mojang support saying so so they can provide alternate verification methods
#248 [09:12] <Greymagic27> ??> @Billy account/forgot-email
#249 [09:12] <Absol> @Billy: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#250 [09:12] <Greymagic27> Try that
#251 [09:13] <Kingjewify> awesome thank guys! xD
#252 [09:14] <Billy> It was so long ago that i dont even remember what letter the email started with. I only remember the password. Am i screwed?
#253 [09:14] <Greymagic27> ??> @Billy account/forgot-login
#254 [09:14] <Absol> @Billy: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#255 [09:14] <Absol> @Billy: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#256 [09:14] <Greymagic27> ??> @Billy account/trans-id
#257 [09:14] <Absol> @Billy: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#258 [09:16] * Kingjewify [webchat@cpc110325-king12-2-0-cust290.19-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#259 [09:25] * tobelios [webchat@adsl-243.109.242.122.tellas.gr] has quit. (Quit: webchat.esper.net)
#260 [09:36] * creadstone [webchat@195.162.70.238] has joined #minecrafthelp
#261 [09:36] <creadstone> I can't open my customized world in 1.13, optimization option doesn't help either. When world loading game crashes.
#262 [09:37] <Greymagic27> Please post the crash log
#263 [09:37] <Greymagic27> ??> @creadstone paste
#264 [09:37] <Absol> @creadstone: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#265 [09:40] <creadstone> there no crash log
#266 [09:40] <Greymagic27> ??> @creadstone launcher/crash-log
#267 [09:40] <Absol> @creadstone: We need to see your crash log, which is created after a crash.
#268 [09:40] <Absol> @creadstone: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#269 [09:45] <creadstone> https://paste.ubuntu.com/p/gFqcZsdh4N/
#270 [09:46] <Greymagic27> Are you using a texture pack?
#271 [09:46] <creadstone> no
#272 [09:46] <urielsalis> creadstone, you used mods on that world
#273 [09:47] <creadstone> no
#274 [09:47] <urielsalis> creadstone, either you or whoever used the world before
#275 [09:47] <urielsalis> creadstone, it saved NBT data on it
#276 [09:49] <creadstone> I used mc editor to cut unused chunks
#277 [09:53] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 190 seconds)
#278 [10:16] * Keun [webchat@d51521e43.access.telenet.be] has joined #minecrafthelp
#279 [10:19] * Frisk [~piotrex43@79.163.225.31.ipv4.supernova.orange.pl] has quit. (Remote host closed the connection)
#280 [10:20] <Keun> I launched Minecraft from the launcher and as usual, it wanted to update to the latest version, 1.13.1 in this case. But a message appeared, saying that it can't store a file in ...\.minecraft\assets\objects\42. When I went to that folder, a message from the OS appeared saying that I can't access it either because it's corrupted and unreadable. Is
#281 [10:20] <Keun> there another option other than reinstalling Minecraft?
#282 [10:20] <Greymagic27> What was the full error message?
#283 [10:21] <Keun> It is in dutch, so I don't know if you will understand.
#284 [10:21] <Greymagic27> Send it in dutch, I can translate it
#285 [10:23] <Keun> Naam: tr_tr.json
#286 [10:23] <Keun> URL: https://resources.download.minecraft.net/42/42f4a3f0a407800001df8eb72701ba1b997c5695
#287 [10:23] <urielsalis> ??> Keun tools/hjt
#288 [10:23] <Absol> Keun: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#289 [10:24] <Absol> Keun: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#290 [10:24] <Keun> Foutgegevens: Attempting to move successful download to C:/Users\Koen\AppData\Roaming\.minecraft\assets\objects\42/42f4a3f0a407800001df8eb72701ba1b997c5695 Bestand of map is beschadigd en onleesbaar
#291 [10:25] <Keun> Bestandsnaam op schijf: defe-f2fa-fb4a-bf83
#292 [10:25] <Keun> Pad: C:\Users\Koen\AppData\Local\Temp\defe-f2fa-fb4a-bf83
#293 [10:25] <Keun> Bestaat: file
#294 [10:26] <Greymagic27> Follow the instructions above send by absol
#295 [10:26] <Keun> Ok, I just wanted to paste the error message I got
#296 [10:30] <Keun> I accidentally opened it without admin rights and when I retry it says it is already open
#297 [10:30] <Greymagic27> Check task manager for it
#298 [10:32] <creadstone> does you find something in crash log?
#299 [10:33] * josh7 [webchat@bb42-61-194-205.singnet.com.sg] has joined #minecrafthelp
#300 [10:34] <Keun> but it's just a list of all the .exe files on my PC
#301 [10:34] <Keun> ?
#302 [10:34] <josh7> i have problem downloading the game is says unable to save download.de_ch.json
#303 [10:34] <Greymagic27> ??> @josh7 tools/hjt
#304 [10:34] <Absol> @josh7: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#305 [10:34] <Absol> @josh7: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#306 [10:34] <Greymagic27> @Keun, Once the HJT log is done please follow the instructions given to you
#307 [10:37] * creadstone [webchat@195.162.70.238] has quit. (Quit: webchat.esper.net)
#308 [10:39] <Keun> Ok
#309 [10:39] <Keun> I hope this ain't no scam
#310 [10:39] <Greymagic27> The program is clean
#311 [10:40] <Greymagic27> I used it
#312 [10:40] <Greymagic27> And I scanned it
#313 [10:40] <Keun> what do I need to do on that site after I clicked 'paste'
#314 [10:40] <Keun> download the text?
#315 [10:40] <Greymagic27> Give us the link it gives you
#316 [10:40] <Keun> https://paste.ubuntu.com/p/6pS7HGSP3C/
#317 [10:40] <Keun> this one?
#318 [10:40] <Greymagic27> Yes
#319 [10:41] <josh7> https://paste.ubuntu.com/p/4jCJBrcYn5/
#320 [10:41] <josh7> done
#321 [10:41] <Keun> And I meant that you were the scammers, as this site does not look like a minecraft site, and it says that it has nothing to do with Mojang at the bottom
#322 [10:42] <Greymagic27> ??> @josh7 av/bytefence
#323 [10:42] <Absol> @josh7: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#324 [10:42] <urielsalis> ??> Keun info/volunteers
#325 [10:42] <urielsalis> ??> Keun info/volunteer
#326 [10:42] <Absol> Keun: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#327 [10:42] <Keun> ok
#328 [10:42] <Greymagic27> I'm going BRB to play some roblox
#329 [10:42] <Keun> maybe i watched to much scam busting YT videos recently
#330 [10:42] <urielsalis> Keun, nice to see another Traktor user :P, one sec
#331 [10:42] <josh7> what?
#332 [10:43] <josh7> what am i suppose to do nxt
#333 [10:43] <urielsalis> Keun, uninstall Webcompanion
#334 [10:43] <Keun> traktor user?
#335 [10:43] * creadstone [webchat@195.162.70.238] has joined #minecrafthelp
#336 [10:43] <urielsalis> josh7, follow Absol instructions to uninstall Bytefence4
#337 [10:44] <urielsalis> Keun, Native instruments
#338 [10:44] <creadstone> I can't open my customized world in 1.13, optimization option doesn't help either. When world loading game crashes.
#339 [10:45] <urielsalis> creadstone, superflat world or just customized?
#340 [10:45] <creadstone> customized
#341 [10:45] <mattym> creadstone, 1.13 Does not support customized worlds, if the optimization doesn't work, then you just need to wait till support is added back in.
#342 [10:46] <Keun> +urielsalis, what do I need to uninstall?
#343 [10:46] <urielsalis> Keun, Webcompanion
#344 [10:47] <Keun> I don't think I have such thing
#345 [10:47] <creadstone> maybe there is programs, what can help convert world to default generation?
#346 [10:47] <urielsalis> Keun, might be called Lavasoft
#347 [10:48] <Keun> nope
#348 [10:48] <Keun> what does it look like
#349 [10:48] <urielsalis> ??> Keun av/adwcleaner
#350 [10:48] <Absol> Keun: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#351 [10:48] <Absol> Keun: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#352 [10:48] <mattym> creadstone, The optimizer should have, if that didn't work, there is something not supported in the world.
#353 [10:48] <creadstone> ok, thanks
#354 [10:48] * creadstone [webchat@195.162.70.238] has quit. (Quit: webchat.esper.net)
#355 [10:53] <Keun> Oh yeah, it did find Webcompanion and Bytefence
#356 [10:53] <Keun> but I just never found it
#357 [10:53] * Keun [webchat@d51521e43.access.telenet.be] has quit. (Quit: webchat.esper.net)
#358 [11:03] * AccountBroken [webchat@47.54.192.23] has joined #minecrafthelp
#359 [11:03] <AccountBroken> I got an email saying my account has been compromised and I need to reset my password
#360 [11:03] * Keun [webchat@d51521E43.access.telenet.be] has joined #minecrafthelp
#361 [11:03] <Greymagic27> ??> @AccountBroken account/reset-password
#362 [11:03] <Absol> @AccountBroken: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#363 [11:03] <AccountBroken> I go to reset my password and it tells me to answer security questions.They were wrong somehow so I go to reset those and it requires a password
#364 [11:03] <Absol> @AccountBroken: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#365 [11:03] <AccountBroken> It is migrated
#366 [11:03] <AccountBroken> And I did that
#367 [11:04] <Greymagic27> ??> @AccountBroken account/hacked
#368 [11:04] <Absol> @AccountBroken: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#369 [11:04] <Absol> @AccountBroken: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#370 [11:04] <Greymagic27> ??> @AccountBroken account/trans-id
#371 [11:04] <Absol> @AccountBroken: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#372 [11:04] <Keun> I'm back and it deleted Web Companion and ByteFence, but it still doesn't work
#373 [11:04] * AccountBroken [webchat@47.54.192.23] has quit. (Client Quit)
#374 [11:05] <mattym> Keun, Does your computer have enough free hard drive space?
#375 [11:06] <Keun> 90 GB left, so I guess so
#376 [11:06] <Keun> https://paste.ubuntu.com/p/nTQyRhcsx7/
#377 [11:06] <Keun> this was the log from the AdwCleaner
#378 [11:06] <mattym> ??> Keun win/reinst
#379 [11:06] <Absol> Keun: You may need to reinstall the locally installed files that Minecraft puts into place.
#380 [11:06] <Absol> Keun: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#381 [11:21] <Keun> just tried to reinstall minecraft and it still gives the same problem
#382 [11:22] <mattym> Keun, Did you do the reinstall exactly as Absol wrote it?
#383 [11:32] <Keun> I can't delete the map where I have problems with
#384 [11:32] <Keun> hmmm, interesting
#385 [11:32] <mattym> Keun, Is the game or launcher, or error window still open?
#386 [11:33] <Keun> the launcher was, I'll try again
#387 [11:35] <Keun> still can't
#388 [11:35] <Keun> probably because my OS can't read it, so it can't delete it
#389 [11:35] <mattym> Keun, Restart the PC, before doing anything else, try deleting it.
#390 [11:39] * panda [webchat@c-73-59-59-98.hsd1.wa.comcast.net] has joined #minecrafthelp
#391 [11:40] <panda> hi, well when i try to join a server it says java.lang.nullpointerexception group, how can i fix it?
#392 [11:41] <mattym> ??> panda tools/hjt
#393 [11:41] <Absol> panda: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#394 [11:41] <Absol> panda: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#395 [11:41] <panda> ok
#396 [11:42] * Keun [webchat@d51521E43.access.telenet.be] has joined #minecrafthelp
#397 [11:43] * affi [webchat@h88-206-135-218.vokby.se] has joined #minecrafthelp
#398 [11:44] <affi> I cannot log into my account. I created an account way back, then migrated it a year ago. Now i have forgotten the email address I migrated to and once again is unable to login.
#399 [11:44] <affi> What can I do
#400 [11:44] <mattym> ??> affi account/forgot-email
#401 [11:44] <Absol> affi: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#402 [11:45] <panda> heres the link https://paste.ubuntu.com/p/PRSTmRVQKw/
#403 [11:46] * zacthedude [webchat@host-78-148-215-130.as13285.net] has joined #minecrafthelp
#404 [11:46] * zacthedude [webchat@host-78-148-215-130.as13285.net] has quit. (Client Quit)
#405 [11:47] <mattym> panda, Uninstall Akamai Netsession from your computer, then restart it. After that try joining servers again.
#406 [11:48] <panda> if i unistall it will it harm my computer
#407 [11:48] * hasleo123 [webchat@static-ip-77-89-102-148.promax.media.pl] has joined #minecrafthelp
#408 [11:48] <hasleo123> hi
#409 [11:48] <mattym> panda, No, its currently harming your computer. Uninstalling it should help.
#410 [11:48] <panda> oh kk
#411 [11:49] <hasleo123> hello, I want you to help me log in to the minecraft account I bought an account and I can not log in what it can mean?
#412 [11:50] <panda> i can stop the servace, but i cant unstall it
#413 [11:50] <mattym> hasleo123, What happens when you try to log in?
#414 [11:50] <mattym> panda, You can uninstall it.
#415 [11:50] <panda> how tho
#416 [11:51] <mattym> panda, Control Panel, Programs and Features (or Add/Remove Programs), uninstall it from the list there.
#417 [11:52] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#418 [11:52] <panda> i unistalled it what do i do next
#419 [11:53] <Keun> Update: I restarted my PC, tried to delete the assets\objects\42 folder, but it didn't work still. Then I renamed the .minecraft folder to 'Undeletable' (just something other than .minecraft). I Uninstalled Minecraft, then reinstalled it (with the installer.msi I still had). And that created a new .minecraft folder. So now it's all working fine, bu
#420 [11:53] <Keun> t I have a folder in my %AppData% folder that I can't delete forever, I guess. (My hard drive is probably a bit broken or so, my laptop is about 5yo)
#421 [11:54] <mattym> panda, Restart the PC, then try servers again.
#422 [11:54] <panda> thx ima be back
#423 [11:54] <mattym> Keun, Hmm, you should eventually be able to delete it, once its not being used by anything.
#424 [11:55] <Keun> Thanks for all the help, Absol, mattym, urielsalis and others
#425 [11:55] <Keun> I'm gonna play minecraft now
#426 [11:55] <Keun> finally
#427 [11:58] * panda [webchat@c-73-59-59-98.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#428 [11:59] * Keun [webchat@d51521E43.access.telenet.be] has quit. (Quit: webchat.esper.net)
#429 [12:00] <hasleo123> I still do not play the game
#430 [12:01] * affi [webchat@h88-206-135-218.vokby.se] has quit. (Quit: webchat.esper.net)
#431 [12:01] <hasleo123> please help me!
#432 [12:01] <Greymagic27> What is the problem?
#433 [12:01] * panda [webchat@c-73-59-59-98.hsd1.wa.comcast.net] has joined #minecrafthelp
#434 [12:02] <panda> pandas back
#435 [12:02] <panda> im logining to minecraft right now
#436 [12:02] <hasleo123> hello, I want you to help me log in to the minecraft account I bought an account and I can not log in what it can mean?
#437 [12:02] <Greymagic27> A bought an account?
#438 [12:02] <panda> ummm i was with i another guy
#439 [12:03] <hasleo123> yes
#440 [12:03] <Greymagic27> Did you buy minecraft from minecraft.net? @hasleo123
#441 [12:03] <hasleo123> yes
#442 [12:03] <hasleo123> I buy
#443 [12:03] <Greymagic27> ??> @hasleo123 account/forgot-login
#444 [12:03] <hasleo123> accout 20$
#445 [12:03] <Absol> @hasleo123: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#446 [12:04] <Absol> @hasleo123: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#447 [12:04] <Greymagic27> ??> @hasleo123 account/trans-id
#448 [12:04] <Absol> @hasleo123: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#449 [12:07] <panda> im when im trying t go into a server it says java.longexpeption. group
#450 [12:08] <mattym> ??> panda av/adwcleaner
#451 [12:08] <Absol> panda: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#452 [12:08] <Absol> panda: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#453 [12:08] <hasleo123> oco is about it
#454 [12:08] <panda> whats malware
#455 [12:09] <hasleo123> account after the purchase of the confirmation confirmation
#456 [12:19] * panda [webchat@c-73-59-59-98.hsd1.wa.comcast.net] has joined #minecrafthelp
#457 [12:19] <panda> hi im back
#458 [12:21] <panda> ABSOL I THANK U SOO MUCHH FOR HELPING MEEE!!! IT WORKS NOWWWWW
#459 [12:21] <Greymagic27> The person helping you was @mattym
#460 [12:21] <Greymagic27> Absol is a bot
#461 [12:44] * xXDogFireXx [webchat@200.82.180.171] has joined #minecrafthelp
#462 [12:47] <xXDogFireXx> hello I wonder how can I fix my minecraft does not want to load and a crash-report appears every time I give to play give me advice please
#463 [12:54] <Greymagic27> ??> @xXDogFireXx paste
#464 [12:54] <Absol> @xXDogFireXx: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#465 [12:54] <Greymagic27> Put that crash report on there
#466 [12:58] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has joined #minecrafthelp
#467 [12:59] <xXDogFireXx> https://paste.ubuntu.com/p/9RSHYhrZ7G/
#468 [12:59] <DeDe25> Pixel Format Not Accelerated paste.ubuntu.com/p/KDmSPsvycD/
#469 [13:00] <xXDogFireXx> by chance nobody speaks Spanish ???
#470 [13:00] <urielsalis> xXDogFireXx, I do
#471 [13:00] <DeDe25> https://paste.ubuntu.com/p/KDmSPsvycD/ sorry
#472 [13:00] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 180 seconds)
#473 [13:00] <urielsalis> xXDogFireXx, dame dos segundos
#474 [13:00] <urielsalis> DeDe25, one moment
#475 [13:01] <xXDogFireXx> ok
#476 [13:01] <urielsalis> xXDogFireXx, descarga e instala https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#477 [13:01] <xXDogFireXx> gracias
#478 [13:02] <urielsalis> DeDe25, run the autodetector here https://www.nvidia.com/Download/index.aspx?lang=en-us
#479 [13:02] <DeDe25> thanks
#480 [13:03] * Rokso [webchat@cpc99770-croy26-2-0-cust49.19-2.cable.virginm.net] has joined #minecrafthelp
#481 [13:03] <Rokso> The game crashed whilst exception while adding particle
#482 [13:03] <Rokso> Error: java.lang.OutOfMemoryError: GC overhead limit exceeded
#483 [13:03] <urielsalis> Rokso, are you using any resourcepacks?
#484 [13:03] <Rokso> no
#485 [13:03] <urielsalis> Rokso, mods?
#486 [13:04] <Rokso> no
#487 [13:04] <urielsalis> Rokso, can you paste the full crash report in paste.ubuntu.com and give us the link?
#488 [13:05] <Rokso> https://paste.ubuntu.com/p/NhZVdT3kBk/
#489 [13:06] <urielsalis> Rokso, two things
#490 [13:06] <urielsalis> Rokso, 1) Dont set -Xmx7G, that just excessive and will probably crash and cause performance issues. Leave it at the default -Xmx1G
#491 [13:06] <Rokso> yes
#492 [13:06] <Rokso> ok
#493 [13:06] <urielsalis> Rokso, 2) Uninstall Razer synapse then go to enviroment variables and remove _JAVA_OPTIONS
#494 [13:07] <Rokso> Ok Thank you!
#495 [13:08] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#496 [13:14] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has joined #minecrafthelp
#497 [13:15] <DeDe25> sorry urielsalis your link don't work :/
#498 [13:16] * xXDogFireXx [webchat@200.82.180.171] has quit. (Quit: webchat.esper.net)
#499 [13:19] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has quit. (Client Quit)
#500 [13:22] * mahmod [webchat@host-41.237.97.220.tedata.net] has joined #minecrafthelp
#501 [13:22] <mahmod> hi i need help
#502 [13:22] <mahmod> Ma Hua solved the problem
#503 [13:22] <mahmod> java.lang.NullPointerException: group
#504 [13:24] * mahmod [webchat@host-41.237.97.220.tedata.net] has quit. (Client Quit)
#505 [13:33] * mahmod [webchat@host-41.237.97.220.tedata.net] has joined #minecrafthelp
#506 [13:34] <mahmod> hi
#507 [13:34] <mahmod> i need help
#508 [13:34] <mahmod> Ma Hua solved the problem
#509 [13:34] <mahmod> java.lang.NullPointerException: group
#510 [13:35] <mattym> ??> mahmod tools/hjt
#511 [13:35] <Absol> mahmod: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#512 [13:35] <Absol> mahmod: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#513 [13:38] <mahmod> https://paste.ubuntu.com/p/MmsyPJHt8d/
#514 [13:38] <mattym> mahmod, First, uninstall Akamai Netsession from your computer.
#515 [13:39] <mahmod> Do I have to reset my factory settings?
#516 [13:39] <mattym> mahmod, No
#517 [13:40] <mahmod> I do not understand what to do
#518 [13:40] <mattym> mahmod, Uninstall the program I mentioned.
#519 [13:41] <mahmod> What is his name
#520 [13:41] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has joined #minecrafthelp
#521 [13:41] <mattym> mahmod, Read what I wrote.
#522 [13:43] <mahmod> Akamai Netsession ؟What program name do you remove?
#523 [13:43] <mattym> mahmod, That program
#524 [13:43] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has quit. (Client Quit)
#525 [13:43] <mahmod> What program name do you remove?
#526 [13:44] <mahmod> Which you just opened
#527 [13:44] <mahmod> I did not understand what to do
#528 [13:45] <mattym> ??> mahmod av/adwcleaner
#529 [13:45] <Absol> mahmod: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#530 [13:45] <Absol> mahmod: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#531 [13:46] <mahmod> ok
#532 [13:46] <mahmod> 2 m
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#534 [13:54] * mahmod [webchat@host-41.237.97.220.tedata.net] has joined #minecrafthelp
#535 [13:54] <mahmod> Sensation I did what you said
#536 [13:55] <mahmod> What should i do now
#537 [14:00] <mattym> mahmod, Check the game again.
#538 [14:01] <mahmod> ):
#539 [14:01] <mahmod> The same problem
#540 [14:01] <mattym> mahmod, Then uninstall Akamai Netsession
#541 [14:02] <mahmod> what is it Akamai Netsession
#542 [14:02] <mattym> mahmod, Something you were just told to uninstall.
#543 [14:03] <mahmod> Go to Control Panel and find it in the uninstalled applications
#544 [14:05] <mahmod> I do not have a program with that name
#545 [14:05] <mattym> mahmod, You do.
#546 [14:06] <mahmod> How to find it and install it
#547 [14:06] <mattym> mahmod, It will be somewhere in the applications list. Anything from Akamai
#548 [14:09] <mahmod> I did not find anything from
#549 [14:09] <mahmod> Akamai
#550 [14:09] <mahmod> How do i know the app fromAkamai
#551 [14:13] <mattym> mahmod, From your log, it is clearly installed on the computer. And it does not use another name so it should just say Akamai Netsession in the programs and features list
#552 [14:14] * zTxmyy [webchat@p549BF53C.dip0.t-ipconnect.de] has joined #minecrafthelp
#553 [14:14] <mahmod> Can you explain more to me because I can not find him and I feel that you speak the language of the puzzles
#554 [14:14] <zTxmyy> i cant start minecraft
#555 [14:14] <zTxmyy> i cant start minecraft
#556 [14:14] <zTxmyy> can you speak german?
#557 [14:15] <mattym> zTxmyy, No, explain what happens when you try to run it.
#558 [14:15] <mahmod> +mattym Explain to me how it was uninstalled
#559 [14:16] <zTxmyy> i install this und deinstall und now is it error
#560 [14:17] <mattym> zTxmyy, Explain exactly what happens.
#561 [14:17] <zTxmyy> i cant play minecraft
#562 [14:18] <zTxmyy> Die heruntergeladene Datei konnte nicht gespeichert werden. idle3.ogg
#563 [14:18] <zTxmyy> this is off german
#564 [14:18] <mattym> ??> zTxmyy error/download
#565 [14:18] <Absol> zTxmyy: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#566 [14:19] <zTxmyy> i cant english
#567 [14:20] * DeDe25 [webchat@modemcable054.18-162-184.mc.videotron.ca] has joined #minecrafthelp
#568 [14:21] <DeDe25> Hi someone speak french?
#569 [14:21] <mattym> No
#570 [14:23] <DeDe25> ok i have trouble for updatimg my driver https://paste.ubuntu.com/p/wQcQGjWjjN/
#571 [14:23] <DeDe25> someone help me today but the link was not good
#572 [14:23] * zTxmyy [webchat@p549BF53C.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#573 [14:24] <mattym> DeDe25, Download and Install the file from this page https://www.geforce.com/drivers/results/112594
#574 [14:24] <DeDe25> i hope it will work thanks
#575 [14:24] <mahmod> +mattym
#576 [14:25] <mahmod> please help me
#577 [14:26] <mahmod> The bug still sends me the same error as what I do
#578 [14:27] <mattym> mahmod, As you do not seem to understand what you are being told to do, we cannot assist you and further.
#579 [14:28] <mahmod> I do not speak English well
#580 [14:28] <mahmod> So I may not understand you well
#581 [14:30] <mahmod> I just want to solve the problem java.lang.nullpointerexception
#582 [14:30] <mahmod> Please help me solve this
#583 [14:32] * mahmod [webchat@host-41.237.97.220.tedata.net] has quit. (Quit: webchat.esper.net)
#584 [14:38] * mahmod [webchat@host-41.237.97.220.tedata.net] has joined #minecrafthelp
#585 [14:38] <mahmod> hi
#586 [14:38] <mahmod> i need help
#587 [14:38] <urielsalis> mahmod, please bring someone who speaks english that we can work with
#588 [14:39] <mahmod> I can not access any server or private global hatta
#589 [14:40] <mahmod> When I login to the servers I receive a message
#590 [14:40] <mahmod> java.lang.nullpointerexception
#591 [14:41] <urielsalis> <urielsalis> mahmod, please bring someone who speaks english that we can work with
#592 [14:41] <mahmod> I speak english
#593 [14:41] <urielsalis> mahmod, then please follow our instructions
#594 [14:41] <urielsalis> mahmod, uninstall Akamai NetSession
#595 [14:42] <urielsalis> mahmod, if you didnt install it, find out who installed it and tell them to uninstall it
#596 [14:42] <mahmod> Sensation I will do
#597 [14:42] <urielsalis> mahmod, also uninstall Lavasoft Webcompanion
#598 [14:43] <mattym> Adwcleaner should have already dealt with that.
#599 [14:43] <urielsalis> mahmod, also uninstall NetCut Defender
#600 [14:44] <urielsalis> mahmod, and what is those Minecraft hack.exe, server.exe and server123456.exe things you have in your auto startup?
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#602 [14:46] <urielsalis> mattym, and you have ipts installed which uses your computer as part of a botnet to generate traffic to websites
#603 [14:46] <urielsalis> mahmod, and you have ipts installed which uses your computer as part of a botnet to generate traffic to websites
#604 [14:46] <mahmod> 1m
#605 [14:47] <mattym> mahmod, Ya know what, go back to what you originally wanted to do. Restore your computer to factory settings.
#606 [14:47] <mahmod> The best thing is not
#607 [14:48] <urielsalis> mahmod, You have so much junk in there that some of it is new to us
#608 [14:48] <urielsalis> mahmod, your best bet is just to do a complete reinstall
#609 [14:49] <urielsalis> that solves it
#610 [14:55] * MisterSeven [webchat@27.204.8.213.static.012.net.il] has joined #minecrafthelp
#611 [14:56] <MisterSeven> I forgot my username and password for the old mojang website
#612 [14:56] <MisterSeven> What do I do?
#613 [14:56] <mattym> ??> MisterSeven account/send-email
#614 [14:56] <Absol> MisterSeven: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#615 [14:56] <Absol> MisterSeven: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#616 [15:13] * Anthony [webchat@72-160-71-203.dyn.centurytel.net] has joined #minecrafthelp
#617 [15:14] <Anthony> Hello, my login information is no longer working, and when I try to reset my login via email, I never receive an email. (I have played on my account on this computer many times before)
#618 [15:15] <mattym> ??> Anthony account/send-email
#619 [15:15] <Absol> Anthony: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#620 [15:15] <Absol> Anthony: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#622 [15:18] * mokenn [webchat@176.234.91.126] has joined #minecrafthelp
#623 [15:18] <mokenn> hello, can you guys tell me which java version minecraft uses?
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#628 [15:23] <Anthony> Google says Java 8.
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#630 [15:25] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#631 [15:31] <Vinny> hello?
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#635 [16:04] * punkdaddie [webchat@65-130-190-219.slkc.qwest.net] has joined #minecrafthelp
#636 [16:05] <punkdaddie> helo
#637 [16:09] * punkdaddie [webchat@65-130-190-219.slkc.qwest.net] has quit. (Quit: webchat.esper.net)
#638 [16:26] * Cifra [webchat@cpe-86-58-1-246.static.triera.net] has joined #minecrafthelp
#639 [16:26] <Cifra> hi
#640 [16:26] <Cifra> i have insane stuttering on 1.13.1
#641 [16:26] <Cifra> completely unplayable in nether or the end
#642 [16:26] <Cifra> while 1.13 works fine
#643 [16:27] <Cifra> any ideas how to help?
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#649 [17:44] * Humbling [webchat@c-71-199-173-92.hsd1.ga.comcast.net] has joined #minecrafthelp
#650 [17:44] <Humbling> Hello I have the account Humbling, and I send an email to the correct email to change password and i do not get a message
#651 [17:44] <Humbling> is someone able to help
#652 [17:45] <Humbling> hello?
#653 [17:45] <Humbling> Absol
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#658 [18:00] <Daxlea> I have Java Edition on my PC with Windows 8. The game is crashing quite a bit. What should I try first?
#659 [18:49] * Dudinek [webchat@host-46-23-52-44.aitex.cz] has joined #minecrafthelp
#660 [18:54] * Drexy [webchat@d50-99-167-33.abhsia.telus.net] has joined #minecrafthelp
#661 [18:54] <Drexy> I have a problem it says failed to download mca.jar
#662 [18:55] * Drexy [webchat@d50-99-167-33.abhsia.telus.net] has quit. (Client Quit)
#663 [18:57] <Dudinek> Hello i just redeemed gift code for minecraft and its stuck on placing order for about 30 minutes. So im just asking if theres some problems with transactions or is it me and what should i do.
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#666 [19:38] * Legotate28 [webchat@45-21-137-222.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#667 [19:38] <Legotate28> I am having issues launching minecraft
#668 [19:39] <Legotate28> I updated my video card drivers, and it still says video card not supported
#669 [19:39] <mattym> Legotate28, What is the actual error you are getting?
#670 [19:39] <Legotate28> Let me check
#671 [19:41] <Legotate28> Should I copy and paste the crash report?
#672 [19:41] <mattym> ??> Legotate28 paste
#673 [19:41] <Absol> Legotate28: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#674 [19:43] <Legotate28> It says my message is too long
#675 [19:43] <mattym> Legotate28, Its not too long for the paste site you were instructed to use.
#676 [19:43] <Legotate28> Should I give you the URL to the paste site?
#677 [19:44] <mattym> Yes
#678 [19:44] <Legotate28> https://paste.ubuntu.com/p/7GRftH9kdc/
#679 [19:44] <mattym> ??> Legotate28 win/dxdiag
#680 [19:44] <Absol> Legotate28: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#681 [19:48] <Legotate28> https://paste.ubuntu.com/p/RYGt5RWYYN/
#682 [19:48] <mattym> Legotate28, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#683 [19:49] <Legotate28> Ok thank-you very much!
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#687 [19:55] <Webchat_12202> My daughter has minecraft on her cell phone and I bought mine craft for my computer and we want to play on the same world
#688 [19:55] * Webchat_63446 [webchat@ppp-110-169-225-64.revip5.asianet.co.th] has joined #minecrafthelp
#689 [19:55] <Webchat_12202> I open the lan but she can't join even when we add the server
#690 [19:55] * Webchat_63446 [webchat@ppp-110-169-225-64.revip5.asianet.co.th] has quit. (Client Quit)
#691 [19:57] <mattym> Webchat_12202, Are you running the version from the Windows Store on the computer?
#692 [19:58] <Webchat_12202> I bought it straight from minecraft website.
#693 [19:58] <mattym> Webchat_12202, When you start the game, does it say Minecraft Java Edition?
#694 [20:00] <Webchat_12202> I am looking to make sure I am think so
#695 [20:00] <Webchat_12202> yes it does
#696 [20:00] <mattym> Webchat_12202, The Java version cannot play with the version on mobile devices.
#697 [20:01] <Webchat_12202> She can't join a realm can she?
#698 [20:02] <Webchat_12202> I only bought it to play with her on there.
#699 [20:02] <mattym> Webchat_12202, The Java version cannot play at all in any way with the version that runs on Mobile.
#700 [20:04] <Webchat_12202> are you familiar with bluestacks?
#701 [20:05] <Webchat_12202> it let's you play apps on your computers. Curious if I download minecraft on it if it will work.
#702 [20:06] <mattym> Webchat_12202, I don't think it allows you to access the official Play Store, so you would not be able to do so.
#703 [20:06] <Webchat_12202> I download games from google play store if that's what you are referring to.
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#705 [20:11] <Webchat_12202> thanks for your help
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#707 [20:14] * TTVChaoz [webchat@97-93-69-241.static.rvsd.ca.charter.com] has joined #minecrafthelp
#708 [20:14] <TTVChaoz> i just bought minecraft but i cant download it
#709 [20:17] <TTVChaoz> it says ERROR :(
#710 [20:17] <TTVChaoz> unable to save download
#711 [20:17] <TTVChaoz> . death1.ogg
#712 [20:18] <mattym> ??> TTVChaoz error/download
#713 [20:18] <Absol> TTVChaoz: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#714 [20:23] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#715 [20:31] <TTVChaoz> so i have to download all of that stuff and delete half my files basically
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#717 [20:45] * PrOoZ_MaX [webchat@97-100-118-62.res.bhn.net] has joined #minecrafthelp
#718 [20:46] <PrOoZ_MaX> hello my i have an error when i launch the game it says when is tell it to see more details: The game crashed whilst initializing game
#719 [20:46] <PrOoZ_MaX> Error: cdo: Unable to fit: minecraft:blocks/redstone_ore, size: 512x512, atlas: 0x0, atlasMax: -1x-1 - Maybe try a lower resolution resourcepack?
#720 [20:46] <PrOoZ_MaX> and i deleated my texture packs already
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#722 [20:49] * Razaeke| [~Astra@104.236.226.72] has joined #minecrafthelp
#723 [20:51] <Razaeke|> I'm getting a 'Error! Unknown e-mail address or password.' message when attempting to log in to my mojang account. I have reset my password twice, and both times, attempting to log in with the new password gives me the same message.
#724 [20:55] <mattym> ??> Razaeke| login/throttle
#725 [20:55] <Absol> Razaeke|: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#726 [20:55] <Absol> Razaeke|: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#727 [20:55] <Razaeke|> I first tried logging in last night
#728 [20:56] <Razaeke|> ran into the issue immediately
#729 [20:56] <Razaeke|> reset the password, then tried again
#730 [20:56] <mattym> Razaeke|, Then stop using a VPN/Proxy
#731 [20:57] <Razaeke|> and if I don't have the option to do that?
#732 [20:57] <mattym> Razaeke|, You always have the option.
#733 [21:00] <Razaeke|> thank you for your assistance, since i've been using said VPN for several years now, and only started having this issue
#734 [21:00] <mattym> Razaeke|, They block most VPNs, they add them as they find them.
#735 [21:00] <mattym> Razaeke|, They block most VPNs, they add them as they find them.
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#739 [21:26] * ramiro [webchat@174-135-103-45.res.bhn.net] has joined #minecrafthelp
#740 [21:26] <ramiro> help
#741 [21:27] <ramiro> Unable to save download. 1.13.1.jar when I try to open up minecraft
#742 [21:27] <mattym> ??> ramiro error/download
#743 [21:27] <Absol> ramiro: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#744 [22:06] * DOCTER_PICKAXE [webchat@c-73-211-146-67.hsd1.il.comcast.net] has joined #minecrafthelp
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#746 [22:06] <DOCTER_PICKAXE> when i try to open minecraft it say error
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#748 [22:08] * Daxlea [webchat@75-35-96-6.lightspeed.okcbok.sbcglobal.net] has joined #minecrafthelp
#749 [22:09] <Daxlea> Quick question. Anyone here?
#750 [22:17] <mattym> Daxlea, Just ask.
#751 [22:18] <Daxlea> I have Java Edition for PC. Version 1.13.1. The game is crashing after two minutes of laggy play. Any ideas?
#752 [22:19] <mattym> ??> Daxlea launcher/crash-log
#753 [22:19] <Absol> Daxlea: We need to see your crash log, which is created after a crash.
#754 [22:19] <Absol> Daxlea: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#755 [22:21] <Daxlea> https://paste.ubuntu.com/p/TnY5g6Q3JR/
#756 [22:22] <mattym> Daxlea, Do you have Razer Synapse installed?
#757 [22:23] <Daxlea> no
#758 [22:23] <mattym> ??> Daxlea tools/hjt
#759 [22:23] <Absol> Daxlea: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#760 [22:23] <Absol> Daxlea: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#761 [22:31] <Daxlea> @mattym I installed Razer Synapse but I need to restart. I'm not sure what tools/hjt is.
#762 [22:32] <mattym> Daxlea, You were not meant to install Razer Synapse
#763 [22:32] <mattym> Daxlea, Read the instructions Absol wrote below what I said.
#764 [22:35] <Daxlea> https://paste.ubuntu.com/p/mFtz2ChNsG/
#765 [22:35] <mattym> Daxlea, Ok, so first step is going to be to remove Razer Synapse now.
#766 [22:36] <Daxlea> no problem
#767 [22:36] <mattym> Daxlea, But back to the original issue.
#768 [22:36] <mattym> Daxlea, Did you at any point follow some guide that told you to mess with your "Environment Variables"?
#769 [22:37] <Daxlea> yes
#770 [22:37] <mattym> Daxlea, Undo that as well.
#771 [22:39] <Daxlea> done
#772 [22:40] <mattym> Daxlea, Ok if Synapse has been removed, and you have cleared the stuff out of the Env Variables, try running the game again
#773 [22:43] <Daxlea> @mattym you're my hero
#774 [22:43] <mattym> Daxlea, I would restart the computer, and after double check Synapse is still gone.
#775 [22:43] <mattym> or not
#776 [22:57] * thelounge54 [webchat@99-60-149-32.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#777 [22:59] <thelounge54> hello i need help my game isnt working since month it always says Unable to create temporary directory. and some fental error stuff when i log in but when it works it only works 1 time the second time the game crashes and it dosnt work anymore I have tried everything to fix it but it does not work
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#782 [23:34] <thelounge91> can someone help me whit my problem here I have been having the problem since month
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