#1 [00:58] * Ghost [webchat@pool-108-4-77-23.rcmdva.fios.verizon.net] has joined #minecrafthelp
#2 [01:04] <Ghost> In the middle of starting up my game, it crashed and it logged me out. when I tried to log back in it said my password was wrong so i changed the password, logged in, and saw my username was changed to something really weird. I know I have to wait 30 days to reset it but is there any way i can change it sooner rather than later?
#3 [01:06] <mattym> Ghost, Unfortunately no.
#4 [01:07] <Ghost> Dang this is a really weird name im gonna have for a month
#5 [01:32] * bugsplat [webchat@cpe-24-210-22-224.columbus.res.rr.com] has joined #minecrafthelp
#6 [01:32] <bugsplat> does anyone know of any conduit dupe in 1.13?
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#18 [03:07] <Virtilise> Hi. When I try to open up a saved world it chrashes when loading up. I didn't have this problem yesterday. This happens every time no mather the release (1.12 - 1.13.1). I tryed to reinstall minecraft and I could create a new world without any problems and load it, but when I pasted in my Saves folder and opened up my old saved world the same thing
#19 [03:07] <Virtilise> happened again and the world that did work stoped working just like the others. Any idea what the problem might be? Need the world to work to record on. HELP!
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#24 [04:42] <dc5art> i keep getting java(tm) platform se binary has stopped working, what do i do?
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#32 [08:10] * hEY [webchat@c-73-72-133-216.hsd1.il.comcast.net] has joined #minecrafthelp
#33 [08:11] <hEY> Whenever I try to open mine craft it crashes
#34 [08:13] <hEY> Absol whenwvwe i open minecraft it crashes
#35 [08:13] <Odysseius> hEY, What is the error message?
#36 [08:14] * hi [webchat@cpe-66-68-61-109.austin.res.rr.com] has joined #minecrafthelp
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#38 [08:15] * Delaxarnyazer [~Delaxarny@ip56572345.direct-adsl.nl] has quit. (Quit: Linux server is restarting. Reconnecting in a few moments. それでは、また。)
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#40 [08:26] * JillPK [webchat@50.34.217.51] has joined #minecrafthelp
#41 [08:26] <JillPK> Why is Realms Player Activity disabled?
#42 [08:27] <Odysseius> JillPK, Let me check
#43 [08:28] <JillPK> The button is disabled and it states "Player feed temporarily disabled"
#44 [08:28] <Odysseius> JillPK, I am not sure why, but right now, it is indeed disabled.
#45 [08:28] <Odysseius> JillPK, I will see what I can find out about it, give me a few moments.
#46 [08:29] <JillPK> It has been this way since I signed up, has it ever worked?
#47 [08:30] <Odysseius> JillPK, It has worked in the past, yes. Due to a bug, it is currently disabled, and it is currently not known when it will come back.
#48 [08:30] <JillPK> I signed up a bit over a month ago.
#49 [08:30] <JillPK> I see, but then I guess they know about it and are working on it then. Thank you.
#50 [08:31] * ExtraDreams [webchat@51.36.138.14] has joined #minecrafthelp
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#54 [08:33] <ExtraDreams> I can't log into servers for some reason? I get "java.lang.NullPointerException: group" or "Failed to login: The authentication servers are currently down for maintenance"
#55 [08:34] <Odysseius> ExtraDreams, If you log out of the launcher, restart it, then log in again, does the issue still occur?
#56 [08:34] * JillPK [webchat@50.34.217.51] has quit. (Quit: webchat.esper.net)
#57 [08:34] <ExtraDreams> Let me try that
#58 [08:37] <ExtraDreams> yep, the issue still occurs
#59 [08:37] <Odysseius> ExtraDreams, Disable and VPNs or Adblockers running on your Mac.
#60 [08:38] * Vinny [webchat@184.16.254.56] has joined #minecrafthelp
#61 [08:38] <Vinny> Hey
#62 [08:38] <Odysseius> Vinny, Hello
#63 [08:38] <Vinny> Hi
#64 [08:38] <Vinny> My minecraft isnt working :( can you help?
#65 [08:38] <ExtraDreams> all disabled
#66 [08:38] <Odysseius> Vinny, What exactly doesn't work?
#67 [08:38] <Odysseius> ExtraDreams, Still happens?
#68 [08:38] <Vinny> probably everything
#69 [08:39] <ExtraDreams> yep
#70 [08:39] <Odysseius> ExtraDreams, Hm, sometimes, you need to actually uninstall any VPNs or Adblockers, sometimes Antivirus programs can cause tghe
#71 [08:39] <Odysseius> *the problem as well
#72 [08:39] <Vinny> when i try to load into minecraft it freezes and says java platform se binary
#73 [08:40] * bobixd [webchat@xdsl-87-79-54-64.netcologne.de] has joined #minecrafthelp
#74 [08:40] <Odysseius> Vinny, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#75 [08:40] <Vinny> ok ill try that
#76 [08:41] <ExtraDreams> Minecraft worked fine like 2 days ago
#77 [08:41] <Odysseius> ExtraDreams, Did you install anything since then?
#78 [08:41] <Odysseius> ExtraDreams, Or maybe updated your Mac?
#79 [08:41] <ExtraDreams> not that I know of
#80 [08:42] <Odysseius> ExtraDreams, Restart your Router and your Mac, then try again to join a server.
#81 [08:44] * ExtraDreams [webchat@51.36.138.14] has quit. (Quit: webchat.esper.net)
#82 [08:46] <Vinny> the world is loading!
#83 [08:46] <Vinny> NOOOOOOOOOOOOOOOOO
#84 [08:46] <Vinny> OUT OF MEMORY
#85 [08:46] <Vinny> i have 8gb!!!
#86 [08:46] <Odysseius> Please don't shout.
#87 [08:46] <Vinny> im sorry
#88 [08:47] * ExtraDreams [webchat@51.36.151.203] has joined #minecrafthelp
#89 [08:48] <ExtraDreams> still doesn't work, says "unknown host" now
#90 [08:48] * Faxim [webchat@ip2505f184.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#91 [08:48] <Faxim> hallo
#92 [08:48] <Odysseius> ExtraDreams, What is the full error message?
#93 [08:48] <Odysseius> Faxim, Hello
#94 [08:49] <ExtraDreams> the error message keeps changing
#95 [08:49] <Vinny> how do i locate more memory to minecraft
#96 [08:50] <Odysseius> Vinny, Two seconds please.
#97 [08:51] <Faxim> im not english
#98 [08:51] <Odysseius> ExtraDreams, Oh, are you from Saudi Arabia?
#99 [08:51] <Faxim> no im German
#100 [08:51] <Odysseius> Faxim, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#101 [08:51] <ExtraDreams> ok so like now the message changed and it says "Failed to connect to the server" "Io.netty.channel.connecttimeoutexception: connection timed out: "
#102 [08:51] <ExtraDreams> and yes I live there.
#103 [08:52] * Faxim [webchat@ip2505f184.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#104 [08:52] <Odysseius> ExtraDreams, As far as I am aware, the gouvernment of the KSA is occasionally blocking games like Minecraft, or it may be your ISP doing it voluntairily to please said gouvernment.
#105 [08:52] <ExtraDreams> LOOOOOOOOL wowwww
#106 [08:53] <Odysseius> ExtraDreams, Though it has been a while since I heard that being the case. Contact your Internet Service Provider, he may be able to tell you more.
#107 [08:55] <ExtraDreams> i wouldnt be surprised if they did in fact block servers,
#108 [08:55] <ExtraDreams> thanks for the help
#109 [08:55] <ExtraDreams> it probably is the case, my friend logged onto my account and went into servers just fine
#110 [08:56] <Odysseius> ExtraDreams, You're welcome, I would recommend trying some VPNs, they could potentially work. However, Mojang itself blocks most VPNs for security reasons, so you just have to be lucky.
#111 [08:56] <ExtraDreams> ill try that rn
#112 [08:56] <Odysseius> ExtraDreams, From personal experience, I know that PrivateTunnel does let you log into Minecraft, but it is not free.
#113 [08:58] * ExtraDreams [webchat@45.56.155.248] has joined #minecrafthelp
#114 [08:58] <ExtraDreams> OMG
#115 [08:58] <ExtraDreams> ITS TRUE
#116 [08:58] <ExtraDreams> THEY BLOCKED IT
#117 [08:58] <ExtraDreams> I USED A VPN AND IT WORKS
#118 [08:58] <Odysseius> please don't shout
#119 [08:58] <Vinny> i have a new problem
#120 [08:58] <ExtraDreams> IM NOT hah
#121 [08:58] <Odysseius> but that is some good information to have
#122 [08:58] <ExtraDreams> OK BYE
#123 [08:58] * ExtraDreams [webchat@45.56.155.248] has quit. (Client Quit)
#124 [08:59] <Vinny> hello?
#125 [08:59] <Odysseius> Vinny, Yes, two seconds please, I have to make a new tutorial for it as none currently exists.
#126 [08:59] <Vinny> ok
#127 [08:59] <Vinny> sry
#128 [09:29] <Vinny> hello?
#129 [09:29] <Odysseius> Vinny, https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-for-minecraft
#130 [09:29] <Vinny> wow!
#131 [09:29] <Vinny> thanks!
#132 [09:33] <Vinny> its still doesnt work
#133 [09:35] <Vinny> now minecraft is not responding
#134 [09:36] <Odysseius> ??> Vinny launcher/log
#135 [09:36] <Absol> Vinny: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#136 [09:36] <Odysseius> Vinny, Please copy the log after the game stopped responding.
#137 [09:56] * thelounge28 [webchat@184.16.254.56] has joined #minecrafthelp
#138 [09:56] <thelounge28> hello?
#139 [09:56] <Odysseius> thelounge28, Hello
#140 [09:56] <thelounge28> hey its vinny
#141 [09:56] * thelounge28 is now known as Vinny
#142 [09:57] <Vinny> my minecraft is broken still
#143 [09:57] <Odysseius> Vinny, Please send me the link to the paste.
#144 [09:57] <Vinny> what?
#145 [09:57] <Odysseius> ??> Vinny launcher/log
#146 [09:57] <Odysseius> Vinny, Please copy the log after the game stopped responding.
#147 [09:57] <Absol> Vinny: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#148 [10:00] <Vinny> i cant
#149 [10:01] <Odysseius> Vinny, Why not?
#150 [10:01] <Vinny> https://paste.ubuntu.com/p/nP72WCH3X7/
#151 [10:02] <Vinny> there
#152 [10:02] <Vinny> i have to close the minecraft launcher and log to get into the game
#153 [10:03] <Odysseius> Vinny, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#154 [10:03] <Vinny> but you wanted the log so it froze on the mojange screen
#155 [10:03] <Vinny> i uninstalled discord
#156 [10:03] <Odysseius> ??> Vinny av/adwcleaner
#157 [10:03] <Absol> Vinny: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#158 [10:03] <Absol> Vinny: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#159 [10:04] <Vinny> how do i join this channel when i restart
#160 [10:06] * Webchat_01900 [webchat@94.249.x.19.go.com.jo] has joined #minecrafthelp
#161 [10:06] * Webchat_01900 [webchat@94.249.x.19.go.com.jo] has quit. (Client Quit)
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#164 [10:09] * Vinny [webchat@184.16.254.56] has quit. (Quit: webchat.esper.net)
#165 [10:57] * Chilakala577 [webchat@cpe-173-172-152-225.tx.res.rr.com] has joined #minecrafthelp
#166 [10:57] <Chilakala577> hello
#167 [10:57] <Odysseius> Chilakala577, Hello
#168 [10:57] * Vinny [webchat@184.16.254.56] has joined #minecrafthelp
#169 [10:57] <Vinny> help
#170 [10:57] <Odysseius> Vinny, Did you run Adwcleaner?
#171 [10:58] <Vinny> yes
#172 [10:58] <Vinny> didnt do anything
#173 [10:58] <Odysseius> ??> Vinny tools/hjt
#174 [10:58] <Absol> Vinny: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#175 [10:58] <Absol> Vinny: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#176 [10:58] <Chilakala577> I bought the windows 10 edition, so do I get minecraft java edition
#177 [10:58] <Odysseius> Chilakala577, No, it only works the other way around: Purchasing the Java Edition gets you the Windows 10 Edition for free.
#178 [10:59] <Odysseius> Chilakala577, If you purchased the Windows 10 Edition from the Microsoft Store, you only get the Windows 10 Edition.
#179 [10:59] <Chilakala577> why
#180 [10:59] <Odysseius> Chilakala577, I do not know, but that is currently how it is.
#181 [11:00] <Chilakala577> are you going to change it in the future
#182 [11:00] <Vinny> https://paste.ubuntu.com/p/h8MXqrxcFW/
#183 [11:00] <Odysseius> Chilakala577, I don't think there are plans to discontinue the free Windows 10 Edition for Java Edition purchases any time soon, or to make the Java Edition free for people purchasing the Windows 10 Edition
#184 [11:01] <Chilakala577> but it is thus not fair
#185 [11:02] <Odysseius> Chilakala577, However, right now, this is how it works.
#186 [11:02] <Chilakala577> ok!
#187 [11:12] <Vinny> hello?
#188 [11:12] * Chilakala577 [webchat@cpe-173-172-152-225.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#189 [11:13] <Odysseius> Vinny, Yes?
#190 [11:13] <Odysseius> oh sorry
#191 [11:13] <Odysseius> Oh dear...
#192 [11:13] <Odysseius> ??> Vinny av/mcafee
#193 [11:13] <Absol> Vinny: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#194 [11:13] <Absol> Vinny: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#195 [11:13] <Odysseius> ??> Vinny av/norton
#196 [11:13] <Absol> Vinny: Norton's Antivirus program and firewall are known to interfere with Minecraft's login and server-joining process. Currently the only way to fix it is to uninstall it. We recommend Malwarebytes as an alternative. See ?? av/malwarebytes
#197 [11:13] <Odysseius> ??> Vinny av/mcafee/uninstall
#198 [11:14] <Absol> Vinny: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#199 [11:14] <Odysseius> ??> Vinny av/norton/uninstall
#200 [11:14] <Absol> Vinny: To completely uninstall Norton Internet Security, use this tool: https://liveupdate.symantecliveupdate.com/upgrade/RnR/NRnR.exe
#201 [11:23] <Vinny> av/mcafee
#202 [11:24] <Odysseius> Vinny, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#203 [11:24] * LocoCoco [webchat@81-233-155-212-no83.tbcn.telia.com] has joined #minecrafthelp
#204 [11:27] <LocoCoco> Hey! When i try to login and buy Minecraft, i cannot log into my account the only thing it says is: ''An error prevented your request from being processed. Please try again.'' And i have just created the account. What can i do? I have waited for 1 hour before i tried to login again.
#205 [11:27] <Odysseius> ??> LocoCoco tools/hjt
#206 [11:27] <Absol> LocoCoco: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#207 [11:27] <Absol> LocoCoco: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#208 [11:28] <LocoCoco> Ok i will. Thank you so much for a fast response! :D
#209 [11:31] <LocoCoco> https://paste.ubuntu.com/p/4mvcKcQW92/
#210 [11:31] <LocoCoco> There you have it! :)
#211 [11:31] <Odysseius> alright
#212 [11:31] <Odysseius> LocoCoco, Ever heard of McLeaks?
#213 [11:32] <LocoCoco> Yeah i think so, my brother uses my computer sometimes could be him that downloaded it
#214 [11:32] <Odysseius> LocoCoco, Do you know what it does?
#215 [11:32] <LocoCoco> Not really. What does it do?
#216 [11:33] <Odysseius> LocoCoco, McLeaks provides stolen login data for "alt" (alternative) accounts, mostly to circumvent bans because of hacks and such. It is illegal, and highly dangerous.
#217 [11:34] <Odysseius> LocoCoco, And, as you can see, it has caused an issue for you. It is easily fixable, however, I recommend to change all Minecraft account passwords and security questions, as well as passwords for the email accounts used for the Minecraft accounts after fully removing it.
#218 [11:34] <Odysseius> LocoCoco, If it is still installed on your system, please uninstall it. After that, follow these instructions:
#219 [11:34] <Odysseius> ??> LocoCoco win/hosts/edit
#220 [11:34] <Absol> LocoCoco: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#221 [11:34] <Absol> LocoCoco: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#222 [11:35] <Odysseius> LocoCoco, After the file is opened, remove any lines containing "mojang.com" (delete the whole line), then save the file, and you will be able to log in.
#223 [11:46] <LocoCoco> Ok i've done that now. Gonna check if it works :D
#224 [11:49] <LocoCoco> Excellent customer support!! Thank you so much for the fast response and help. It works now! Have a nice day all of you <3
#225 [12:01] * collin [webchat@c-66-41-172-88.hsd1.mn.comcast.net] has joined #minecrafthelp
#226 [12:02] <collin> My minecraft is stuck on the iconic Mojang loading screen. I am a windows user using Java 7 edition i believe. Any tips?
#227 [12:02] <Odysseius> collin, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#228 [12:03] <collin> Odysseius, could you please be a little more specific about how to do that?
#229 [12:04] <Odysseius> collin, Do you have Discord installed?
#230 [12:05] <collin> If Discord is any app/ program file then no I do not have it installed
#231 [12:05] <Odysseius> ??> collin tools/hjt
#232 [12:05] <Absol> collin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#233 [12:05] <Absol> collin: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#234 [12:06] <collin> ^^ Do I trust this?
#235 [12:06] <Odysseius> collin, It has an unfortunate name, I give you that.
#236 [12:07] <Odysseius> collin, But yes, it is a trustworthy program. Feel free to look it up.
#237 [12:08] <collin> Any other options besides downloading something?
#238 [12:09] <Odysseius> collin, No. Your problem is caused by third part programs blocking Minecraft. You can either let me look at some of the programs installed on your PC, to find out what could cause it, or skip that step and use a cleaning program, and hope that fixes the issue.
#239 [12:12] <collin> Hi Guys, heres the link: https://paste.ubuntu.com/p/NPKk5FFjPN/
#240 [12:12] * UniqueIssue [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has joined #minecrafthelp
#241 [12:12] <Odysseius> ??> collin av/adwcleaner
#242 [12:12] <Absol> collin: ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#243 [12:12] <Absol> collin: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#244 [12:13] <UniqueIssue> Hello, I have a really weird problem with the game is anyone available to help?
#245 [12:13] <Odysseius> UniqueIssue, What problem?
#246 [12:14] <UniqueIssue> Essentially, in 1.13, when I right click the player's view is forced downwards and 180 degrees.
#247 [12:14] <UniqueIssue> That's the basic summary
#248 [12:15] <Odysseius> UniqueIssue, What kind of mouse are you using?
#249 [12:15] <UniqueIssue> a dragunov ele-g3
#250 [12:15] <Odysseius> UniqueIssue, Did it come with any software? And does it happen with a different mouse as well?
#251 [12:16] <UniqueIssue> this issue occurs with several mouses i've tested. The mouse didn't come with software I don't believe
#252 [12:17] <Odysseius> ??> UniqueIssue tools/hjt
#253 [12:17] <Absol> UniqueIssue: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#254 [12:17] <Absol> UniqueIssue: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#255 [12:17] <UniqueIssue> Ok
#256 [12:19] <UniqueIssue> https://paste.ubuntu.com/p/7B3PKgKkfk/
#257 [12:20] <Odysseius> UniqueIssue, Uninstall "Multimedia Mouse Driver".
#258 [12:21] <UniqueIssue> sorry, how?
#259 [12:21] <Odysseius> UniqueIssue, Try to find it in your installed programs.
#260 [12:22] <UniqueIssue> hold on
#261 [12:24] <UniqueIssue> I can't seem to find it. (Probaly me being oblivious). I searched with the windows symbol, and found no program. What do i find it with? HijackThis? or Task Manager?
#262 [12:25] <Odysseius> UniqueIssue, Kill the following Tasks in Task-Manager: "StartAutorun.exe", "KMConfig.exe" and "KMProcess.exe"
#263 [12:25] * derpford [webchat@68-116-151-230.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#264 [12:25] <derpford> Is there *any* PVP server that doesn't completely disable all the Combat Update stuff?
#265 [12:25] <Odysseius> UniqueIssue, Then, delete this folder: "C:\Program Files (x86)\Multimedia Mouse Driver".
#266 [12:26] <Odysseius> derpford, Encouraging stance
#267 [12:26] <Odysseius> derpford, But unfortunately, we cannot really help with that here.
#268 [12:26] <derpford> darn
#269 [12:26] <Odysseius> derpford, I recommend the Minecraftforums, or any other server list: http://www.minecraftforum.net/forums
#270 [12:27] <UniqueIssue> Are those taks in processes section or services section?
#271 [12:27] <Odysseius> UniqueIssue, Processes
#272 [12:27] <derpford> Well, I've been searching, but it seems like there's no way to separate servers that *do* use CombatUpdate mechanics from the ones that disable them
#273 [12:27] <UniqueIssue> thanks
#274 [12:27] <derpford> Nobody labels their servers as being 1.8 combat versus new combat
#275 [12:28] * collin [webchat@c-66-41-172-88.hsd1.mn.comcast.net] has joined #minecrafthelp
#276 [12:28] <Odysseius> derpford, This page may help: https://www.minecraftforum.net/forums/minecraft/multiplayer/looking-for
#277 [12:28] <derpford> it's driving me nuts and I don't know if I'm just not looking in the right place or if there just aren't any PVP servers that don't disable everything
#278 [12:29] <UniqueIssue> deleted the processes how do i find the folder?
#279 [12:29] <Odysseius> UniqueIssue, Just type it into the search bar in the start menu
#280 [12:29] <collin> Hello Absol/Odyssius, I've finished the clean and restarted my computer. Should I try opening Minecraft now?
#281 [12:29] <Odysseius> collin, Yes.
#282 [12:30] <UniqueIssue> kI've deleted the folder
#283 [12:30] <Odysseius> Y
#284 [12:30] <Odysseius> sorry
#285 [12:30] <Odysseius> UniqueIssue, Does the issue still occur?
#286 [12:30] <UniqueIssue> I'll check
#287 [12:31] <UniqueIssue> It does work properly now. I can't thank you enough Odysseius!
#288 [12:32] <UniqueIssue> Thank you!
#289 [12:35] <collin> Absol/Odysseius, Thank you for your help, I was able to open Minecraft!!
#290 [12:37] * UniqueIssue [webchat@cpc128814-hawk17-2-0-cust218.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#291 [12:38] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#292 [12:38] <Saurius> Hello
#293 [12:39] <Odysseius> Saurius, Hello
#294 [12:42] <Saurius> I'm having trubble with Lan, I want play with someone on the same network but I he can't see my Lan when i set it open. However when he tried to launch a server from his laptop I was able to join, we can't play with him hosting because his pc is a potato and our survival world is saved on my pc.
#295 [12:42] <Saurius> I tried to ping him with Command prompt and he tried to ping me. I wasn't able to ping him but he was able to ping me. I have disabled firewalls on both pc but can't figure out why he can host and i can't and that's why I came here.
#296 [12:43] <Odysseius> Saurius, What Antivirus programs are you using on each PC?
#297 [12:44] <Saurius> On mine, Avg and CC cleaner
#298 [12:44] <Saurius> i'll have to check his
#299 [12:44] * dalem [webchat@c-73-62-154-217.hsd1.mn.comcast.net] has joined #minecrafthelp
#300 [12:44] <Saurius> brb
#301 [12:45] <Odysseius> Saurius, AVG is known to cause problems, easiest way to check if it is the cause for yours is to temporarily uninstall it. If you have Windows 10, Windows Defender will automatically jump in.
#302 [12:45] <dalem> I have a Realms question if anyone has a second.
#303 [12:45] <Odysseius> dalem, Yes?
#304 [12:46] <dalem> A couple of days ago my Realm ended up corrupted - looks like a failed update of the new ocean textures/blocks
#305 [12:46] <Odysseius> dalem, Can you recover from a backup?
#306 [12:47] <dalem> when I go to the backups page it keeps saving backups every second
#307 [12:47] <dalem> I've tried to restore a coupe of times but no luck
#308 [12:47] * cities7 [~cities7@221.ip-149-56-44.net] has joined #minecrafthelp
#309 [12:47] <Odysseius> dalem, Contact Mojang please.
#310 [12:47] <dalem> should I just keep trying to restore?
#311 [12:47] <Odysseius> ??> dalem mojang/email
#312 [12:47] <Absol> dalem: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#313 [12:47] <Absol> dalem: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#314 [12:48] <dalem> yeah, that's why I'm here. :) I'm not thrilled with the idea of waiting 2 weeks.
#315 [12:48] <Saurius> I couldn't find anti-virus software on his pc when looking through his list of programs.
#316 [12:48] <Saurius> Worst part is that we were able to play on the server before but since 1.13.1 he wasn't able to see my server. I'm uncertain if the update has anything to do with it
#317 [12:48] <dalem> Oh well. If that's the way it is, that's the way it is. Thanks!
#318 [12:48] <Odysseius> dalem, Since none of us here work for Mojang, we can't look at anything, hence there is nothing we can do, sorry.
#319 [12:48] <Odysseius> Saurius, AVG is known to cause problems, easiest way to check if it is the cause for yours is to temporarily uninstall it. If you have Windows 10, Windows Defender will automatically jump in.
#320 [12:49] * dalem [webchat@c-73-62-154-217.hsd1.mn.comcast.net] has quit. (Client Quit)
#321 [12:49] <Saurius> I'll try it out
#322 [12:52] * Webchat_92731 [webchat@ool-182c1621.dyn.optonline.net] has joined #minecrafthelp
#323 [12:53] * Webchat_92731 [webchat@ool-182c1621.dyn.optonline.net] has quit. (Client Quit)
#324 [12:53] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#325 [12:54] <Saurius> Back, I tried it but I didnt' work
#326 [12:55] <Saurius> it*
#327 [12:56] <Saurius> Any other known issues with lan?
#328 [12:57] <Odysseius> ??> Saurius tools/hjt
#329 [12:57] <Absol> Saurius: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#330 [12:57] <Absol> Saurius: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#331 [12:57] <Odysseius> Saurius, I need it from both systems
#332 [12:57] <Saurius> okey
#333 [12:58] * JoaoMarceloBR17 [webchat@fttx-177136149203.usr.predialnet.com.br] has joined #minecrafthelp
#334 [13:01] <JoaoMarceloBR17> Hi, I have a problem that when I log into my account in minecraft aparace the Error of login error: Invalid username or password. And I'm sure I typed my right email / password. Can you help me with this mistake?
#335 [13:02] <Odysseius> ??> JoaoMarceloBR17 login/throttle
#336 [13:02] <Absol> JoaoMarceloBR17: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#337 [13:02] <Absol> JoaoMarceloBR17: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#338 [13:03] <JoaoMarceloBR17> Okay! Thanks
#339 [13:03] * JoaoMarceloBR17 [webchat@fttx-177136149203.usr.predialnet.com.br] has quit. (Client Quit)
#340 [13:04] <Saurius> Can i send the files private?
#341 [13:05] <Saurius> I'd prefer not to put my system out and about on the internet
#342 [13:05] <Odysseius> Saurius, You can if you wish, but the files do not contain any sensitive information
#343 [13:05] <Saurius> okey
#344 [13:05] <Saurius> first link
#345 [13:05] <Saurius> https://paste.ubuntu.com/p/PgpZpDbbz7/
#346 [13:05] <Odysseius> Saurius, There are still AVG programs running on that, remove them.
#347 [13:07] <Saurius> thanks missed them at first
#348 [13:09] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#349 [13:10] * Francesca [webchat@pc-125-70-161-190.cm.vtr.net] has joined #minecrafthelp
#350 [13:10] <Francesca> Hello!
#351 [13:11] <Odysseius> Francesca, Hello
#352 [13:11] <Francesca> how do I put divided screen in minecraft
#353 [13:11] <Odysseius> Francesca, You mean split screen?
#354 [13:11] <Francesca> Yes
#355 [13:11] <Francesca> In ps3
#356 [13:12] <Francesca> Please
#357 [13:12] <Odysseius> Francesca, You have to use an HDMI cable to connect from the console to the TV. Otherwise, the option will not show up.
#358 [13:13] <Francesca> Como puedo saber eso
#359 [13:13] <Odysseius> ??> Francesca lang/es
#360 [13:13] <Absol> Francesca: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#361 [13:14] <Francesca> how can i know that
#362 [13:14] <Francesca> In ps3
#363 [13:14] <Odysseius> Francesca, What cable connects the PS3 to the TV?
#364 [13:14] <Francesca> In red yeloq and white
#365 [13:15] <Francesca> Yellow
#366 [13:15] <Odysseius> Francesca, Splitscreen is not supported with that cable, only when using an HDMI cable.
#367 [13:15] <Saurius> https://paste.ubuntu.com/p/4whdw9CpTj/
#368 [13:15] <Saurius> Is all the AVG on this one purged?
#369 [13:16] <Odysseius> Saurius, No
#370 [13:16] <Francesca> How can I know if I have it
#371 [13:18] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has quit. (Quit: webchat.esper.net)
#372 [13:18] * LuanGamez299 [webchat@34-106-91-177.pollynet.com.br] has joined #minecrafthelp
#373 [13:18] <LuanGamez299> help
#374 [13:19] <Francesca> ???
#375 [13:19] * LuanGamez299 [webchat@34-106-91-177.pollynet.com.br] has quit. (Client Quit)
#376 [13:24] * collin [webchat@c-66-41-172-88.hsd1.mn.comcast.net] has quit. (Quit: webchat.esper.net)
#377 [13:26] * Alex6 [webchat@99-137-245-209.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#378 [13:26] <Alex6> Hi! I just got a new harddrive for my computer, and it's working fine.
#379 [13:27] <Alex6> I downloaded minecraft and signed in, and it didnt boot because of an error. This is the error that i got:
#380 [13:27] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#381 [13:27] <Alex6> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#382 [13:27] <Alex6> What should i do
#383 [13:28] <Alex6> ?
#384 [13:28] <Saurius> Is this one purged?
#385 [13:28] <Alex6> Purged?
#386 [13:28] <Saurius> https://paste.ubuntu.com/p/kpmjNvMPjB/
#387 [13:28] <Saurius> I'm trying to get rid of AVG
#388 [13:28] <Saurius> it's a **** to delete
#389 [13:29] <Saurius> On top of that: I like the word purge when deleting files
#390 [13:30] <Alex6> alright. This is the error message
#391 [13:30] <mattym> ??> Alex6 win/dxdiag
#392 [13:30] <Absol> Alex6: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#393 [13:31] <Alex6> https://paste.ubuntu.com/p/c6Fn9VsHkw/
#394 [13:31] <mattym> Saurius, There only seems to be a UI left, that should not interfere with the game.
#395 [13:31] <mattym> Saurius, I would restart both computers, then try hosting the LAN game again.
#396 [13:32] <Saurius> I'm going to delete that UI too i just want to be done with it
#397 [13:33] <Alex6> okay here it is https://paste.ubuntu.com/p/5cbCqWJgtk/
#398 [13:33] <Alex6> @absol https://paste.ubuntu.com/p/5cbCqWJgtk/
#399 [13:33] <mattym> Alex6, Yes one moment
#400 [13:33] <Alex6> Thank you
#401 [13:35] <mattym> Alex6, Ok, you will need to download the zip file from this page https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10
#402 [13:35] <mattym> Alex6, Once downloaded, extract it, and run the setup file it creates.
#403 [13:36] <Alex6> Alright. I'll update you when finished
#404 [13:36] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has quit. (Quit: webchat.esper.net)
#405 [13:37] <Alex6> Will I need a program like WinRar?
#406 [13:37] <Alex6> Probably not. Nevermind
#407 [13:37] <mattym> Alex6, You should just be able to right click, and select extract all
#408 [13:38] <mattym> Alex6, And one other change, dont use the setup file. Once extracted run the file called igxpin
#409 [13:38] <mattym> Alex6, That should start the install proces
#410 [13:39] <Alex6> It's Installing
#411 [13:40] <mattym> Alex6, Once thats done, MC should work, or at least wont get that specific error anymore.
#412 [13:41] <mattym> Alex6, As you have replaced the hard drive, you should also go to the Acer support page for your laptop and install the other non Display related drivers for your system
#413 [13:42] <Alex6> mattym, It has installed and now needs to restart. Thanks for the help, but I am sort of clueless when it comes to other drivers that you have to download. What would they be called?
#414 [13:43] <mattym> Alex6, If you go to the acer support page, and input your laptops model. It should list them all.
#415 [13:43] <Alex6> Sure. How do I know which ones to download?
#416 [13:43] <mattym> Alex6, Just ignore anything for graphics or display, as the Intel one will be a newer version of that.
#417 [13:43] <mattym> Alex6, Ideally all except what you already have (display/graphics/vga)
#418 [13:44] <Alex6> Alright sounds good. Everything but the Graphics. I'm going to restart now, thanks for your help.
#419 [13:50] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
#420 [13:50] <Saurius> We did it
#421 [13:50] <Saurius> I got it to work again, thanks for the assistance
#422 [13:52] <Saurius> I guess i'll try to return the favor by joining in to help from time to time
#423 [13:57] * M1ss_F0xy [webchat@126.49.113.189.dynamic.opcaonet.com.br] has joined #minecrafthelp
#424 [13:58] * Vinny [webchat@184.16.254.56] has quit. (Quit: webchat.esper.net)
#425 [14:00] * Togili [webchat@149.140.245.208] has joined #minecrafthelp
#426 [14:03] <M1ss_F0xy> Hi! I am having trouble updating my drivers, I use a Windows 7 Home Basic and every time I go into Minecraft a message appears asking me to update my drivers but when I update my computer says it is already in the latest version. What should I do?
#427 [14:03] <Togili> hello, so i have a problem with logging in the acc. and i know which e-mail address that i've used but i forgot my password. When i try to send reset password e-mail it won't appear, in any of my e-mails. And I just noticed that someone might have been trying to change my security questions, about a year ago. So what should i do?
#428 [14:03] <Odysseius> ??> M1ss_F0xy win/dxdiag
#429 [14:03] <Absol> M1ss_F0xy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#430 [14:03] <Odysseius> Togili, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#431 [14:03] <Odysseius> ??> Togili account/trans-id
#432 [14:03] <Absol> Togili: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#433 [14:03] <Odysseius> ??> Togili account/send-email
#434 [14:04] <Absol> Togili: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#435 [14:04] <Absol> Togili: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#436 [14:06] <Togili> so the thing is they told me about that already but i don't have any transaction id + i've already talked with mojang and they told me that i used skrill but when i email them they can't find any accounts created with those emails that i've provided
#437 [14:07] <Togili> so basically they don't have my transaction id
#438 [14:07] <Odysseius> Togili, I'm not sure what you expect from us if Mojang already said they cannot help you.
#439 [14:07] <Togili> they didn't say that they cannot, skrill said that they can't
#440 [14:07] <Odysseius> Togili, Answer Mojang that Skrill wasn't able to help you.
#441 [14:08] <Togili> already done
#442 [14:08] <Togili> anyways
#443 [14:08] <M1ss_F0xy> Hi! I am having trouble updating my drivers, I use a Windows 7 Home Basic and every time I go into Minecraft a message appears asking me to update my drivers but when I update my computer says it is already in the latest version. What should I do? https://paste.ubuntu.com/p/48fPQ32Kwh/
#444 [14:08] <Odysseius> Togili, Wait for Mojang to answer.
#445 [14:08] <Togili> thanks for helping
#446 [14:08] * Togili [webchat@149.140.245.208] has quit. (Quit: webchat.esper.net)
#447 [14:08] <Odysseius> M1ss_F0xy, Your system is far too weak and too old to run Minecraft.
#448 [14:08] <Odysseius> M1ss_F0xy, You can find the requirements for the game here: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#449 [14:09] <M1ss_F0xy> I get it. Thank you very much for your attention
#450 [14:10] * M1ss_F0xy [webchat@126.49.113.189.dynamic.opcaonet.com.br] has quit. (Quit: webchat.esper.net)
#451 [14:21] * Veyitto_05 [webchat@dsl-189-249-51-242-dyn.prod-infinitum.com.mx] has joined #minecrafthelp
#452 [14:21] <Veyitto_05> no hagarra el maicra
#453 [14:21] <Odysseius> ??> Veyitto_05 lang/es
#454 [14:21] <Absol> Veyitto_05: En esta sala de chat, solo trabajamos en ingles. Por favor, escriba en ingles o use un traductor como el que puede encontrar en https://translate.google.com/#es/en
#455 [14:21] <Veyitto_05> hi
#456 [14:23] <Odysseius> Hello
#457 [14:24] * Veyitto_05 [webchat@dsl-189-249-51-242-dyn.prod-infinitum.com.mx] has quit. (Client Quit)
#458 [14:28] * JoaoMarceloBR17 [webchat@fttx-177136149203.usr.predialnet.com.br] has joined #minecrafthelp
#459 [14:32] <JoaoMarceloBR17> Hello, there is an error with me from Login Failed: Invalid username or password, I have waited 1 hour as the site says and it did not work, I would like help to solve this problem. I'm sure I did not miss my password or username
#460 [14:35] <Odysseius> JoaoMarceloBR17, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#461 [14:35] <Odysseius> ??> JoaoMarceloBR17 account/trans-id
#462 [14:35] <Absol> JoaoMarceloBR17: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#463 [14:35] <Odysseius> ??> JoaoMarceloBR17 account/send-email
#464 [14:35] <Absol> JoaoMarceloBR17: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#465 [14:35] <Absol> JoaoMarceloBR17: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#466 [14:36] * thelounge6 [webchat@184.16.254.56] has joined #minecrafthelp
#467 [14:36] * thelounge6 is now known as Vinny
#468 [14:40] * Frisk [~piotrex43@79.163.245.160.ipv4.supernova.orange.pl] has joined #minecrafthelp
#469 [14:41] <Vinny> hello?
#470 [14:45] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has quit. (Quit: webchat.esper.net)
#471 [14:47] * Webchat_17085 [webchat@50-81-128-56.client.mchsi.com] has joined #minecrafthelp
#472 [14:48] <Webchat_17085> I can only log in to minecraft.net but not minecraft or mojang.com
#473 [14:48] <Odysseius> Webchat_17085, What does it say when you try to log in on mojang.com with the exact same login data
#474 [14:49] * JacksonBett24 [webchat@50-82-227-84.client.mchsi.com] has joined #minecrafthelp
#475 [14:50] <JoaoMarceloBR17> I do not have my transaction id, what do I do?
#476 [14:50] <Webchat_17085> sorry about that, something was glitching with the website
#477 [14:50] * Webchat_17085 [webchat@50-81-128-56.client.mchsi.com] has quit. (Client Quit)
#478 [14:50] <Odysseius> JoaoMarceloBR17, Contact Mojang anyway.
#479 [14:50] <JacksonBett24> Hey I am trying to download optifine for the new awuatic update but my minercraft keeps crashing when I try to click 'play' --- HELP PLEASE---'
#480 [14:51] <JacksonBett24> #minecrafthelp
#481 [14:51] <JacksonBett24> #minecrafthelp Hey I am trying to download optifine for the new aquatic update but my minecraft keeps crashing when I try to click 'play' --- HELP PLEASE---'
#482 [14:52] <Odysseius> JacksonBett24, Contact the mod author.
#483 [14:53] * JacksonBett24 [webchat@50-82-227-84.client.mchsi.com] has quit. (Client Quit)
#484 [14:54] * Denimjo [webchat@d50-117-134-84.yt.northwestel.net] has joined #minecrafthelp
#485 [14:54] <Denimjo> Is it possible to buy Minecraft on one computer and transfer the ENTIRE GAME ITSELF to another computer that has no internet access?
#486 [14:56] <Odysseius> Denimjo, It may work, but it is not recommended. You would have to move the launcher itself (in the C:/Program Files (x86) folder) and the game files (%Appdata%/.minecraft) to the same location on the other PC.
#487 [14:56] <Denimjo> I can do that using a USB drive, I believe.
#488 [14:57] <Denimjo> SO it would just be files in the Program Files folder and the AppDada folder and that's it?
#489 [14:58] <Odysseius> Denimjo, Yes, it should work in theory
#490 [14:58] <Vinny> hello?
#491 [14:58] * Spikekinglucario [webchat@c-73-53-27-186.hsd1.wa.comcast.net] has joined #minecrafthelp
#492 [14:58] <Denimjo> I believe they can get an internet connection long enough to log into a Minecraft.net account, just not long enough to download the game.
#493 [14:58] <Spikekinglucario> hello
#494 [14:58] <Denimjo> Thank you for your help/.
#495 [14:58] <Odysseius> Vinny, Did you uninstall McAfee and Norton?
#496 [14:58] <Spikekinglucario> My minecraft crashes on start up can anybody help me?
#497 [14:58] <Odysseius> Spikekinglucario, Hello
#498 [14:58] <Spikekinglucario> hello :D
#499 [14:58] <Odysseius> Spikekinglucario, Does it give you an error message?
#500 [14:59] <Spikekinglucario> yes
#501 [14:59] <Spikekinglucario> like a crash report
#502 [14:59] <Odysseius> Spikekinglucario, Yes
#503 [14:59] <Spikekinglucario> i have that rn
#504 [14:59] <Odysseius> ??> Spikekinglucario paste
#505 [14:59] <Absol> Spikekinglucario: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#506 [15:00] <Spikekinglucario> https://paste.ubuntu.com/p/qtvN32STrH/
#507 [15:01] <Odysseius> ??> Spikekinglucario win/dxdiag
#508 [15:01] <Absol> Spikekinglucario: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#509 [15:04] * JoaoMarceloBR17 [webchat@fttx-177136149203.usr.predialnet.com.br] has quit. (Quit: webchat.esper.net)
#510 [15:04] <Spikekinglucario> sorry that im taking so long
#511 [15:04] * frustrated [webchat@99-40-63-12.lightspeed.clmboh.sbcglobal.net] has joined #minecrafthelp
#512 [15:05] <frustrated> after downloading Minecraft for macOS. says "file is damaged"
#513 [15:05] <Odysseius> frustrated, Are you using any kind of VPN, Antivirus program or Adblocker?
#514 [15:05] <frustrated> not that I know of
#515 [15:06] * thelounge80 [webchat@ip-47-226-107-190.nextelmovil.cl] has joined #minecrafthelp
#516 [15:06] <thelounge80> hi
#517 [15:06] <thelounge80> hi
#518 [15:06] <Odysseius> frustrated, Did you download it from here?: https://minecraft.net/en-us/download/
#519 [15:06] <Odysseius> thelounge80, Hello
#520 [15:07] <thelounge80> please help im trying ti make a server with my friends and i can't im playing on mac
#521 [15:07] <Odysseius> thelounge80, Are you all using the Java Edition?
#522 [15:07] <thelounge80> yes
#523 [15:07] <Odysseius> ??> thelounge80 mp/server-setup
#524 [15:07] <Absol> thelounge80: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#525 [15:07] <thelounge80> i all really read it
#526 [15:08] <Spikekinglucario> https://paste.ubuntu.com/p/zDskCVVtXs/
#527 [15:08] <Spikekinglucario> there you go
#528 [15:08] <frustrated> yes
#529 [15:08] <thelounge80> when my friend enters the server he leaves it for no reason
#530 [15:08] <thelounge80> im using hamachi
#531 [15:09] <Odysseius> ??> thelounge80 net/hamachi
#532 [15:09] <Absol> thelounge80: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#533 [15:09] <Absol> thelounge80: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#534 [15:09] <mattym> Spikekinglucario, Make sure you copy the full dxdiag report to the paste sie.
#535 [15:09] <Odysseius> frustrated, Could you try to redownload it and see if the issue occurs with the new file?
#536 [15:09] <mattym> site*
#537 [15:09] <thelounge80> port forwarding?
#538 [15:09] <thelounge80> idk what is that
#539 [15:10] <Odysseius> thelounge80, Informatio about that can be found here: can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#540 [15:10] <Odysseius> derp
#541 [15:10] <frustrated> nvm its working now thanks
#542 [15:10] * frustrated [webchat@99-40-63-12.lightspeed.clmboh.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#543 [15:11] <Spikekinglucario> oops lol ill get that real quick
#544 [15:11] <Spikekinglucario> sorry i didnt see the other part
#545 [15:17] <Spikekinglucario> https://paste.ubuntu.com/p/JTqJ4qmbDW/
#546 [15:17] <Spikekinglucario> is that it
#547 [15:18] <mattym> Spikekinglucario, Ok one moment
#548 [15:18] <Odysseius> ??> Spikekinglucario win/update
#549 [15:18] <Absol> Spikekinglucario: Go to your Settings, then to "Update and Security", then "Windows Update", and install all updates.
#550 [15:19] <Spikekinglucario> ok ill try that no
#551 [15:19] <Spikekinglucario> now*
#552 [15:20] <Odysseius> Spikekinglucario, Make sure you install the optional updates as well
#553 [15:22] <Spikekinglucario> i have a lot of updates so ill get back to you when its finished
#554 [15:27] <Spikekinglucario> hoping this works
#555 [15:34] <Spikekinglucario> it didnt work
#556 [15:34] <Spikekinglucario> :((
#557 [15:34] <Odysseius> was worth a shot
#558 [15:35] <Odysseius> Spikekinglucario, Download and Install this driver: https://downloads.dell.com/FOLDER04897472M/1/Intel-HD-Graphics-510-515-520-530-540-Driver_J5PT2_WIN_23.20.16.4973_A14.EXE
#559 [15:36] <Spikekinglucario> then do i try to open it?
#560 [15:36] <Odysseius> Spikekinglucario, After you downloaded the file, open it, yes.
#561 [15:39] * Dr_Beefy [webchat@99-90-66-37.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#562 [15:41] <Dr_Beefy> hello
#563 [15:41] <Odysseius> Dr_Beefy, Hello
#564 [15:44] <Dr_Beefy> Every time I load up Minecraft, the screen glitches for a second and crashes. I checked the logs and it says "Process crashed with exit code -1073741510."
#565 [15:44] <Odysseius> Oh.
#566 [15:44] <Odysseius> Dr_Beefy, Are you sure that is the exact exit code?
#567 [15:44] <Dr_Beefy> Well there has been many codes.
#568 [15:44] <Dr_Beefy> Like
#569 [15:44] <Dr_Beefy> exit code 1
#570 [15:45] <Dr_Beefy> or exit code 245
#571 [15:45] <Odysseius> ??> Dr_Beefy launcher/log
#572 [15:45] <Absol> Dr_Beefy: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#573 [15:45] <Odysseius> Dr_Beefy, Pleaswe copy the log after the game has crashed.
#574 [15:49] <Spikekinglucario> ok im downloading the driver :D
#575 [15:54] <Dr_Beefy> https://paste.ubuntu.com/p/Tf6VpvyT4F/plain/
#576 [15:54] <Dr_Beefy> Odysseius
#577 [15:55] <Odysseius> ??> Dr_Beefy win/dxdiag
#578 [15:55] <Absol> Dr_Beefy: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#579 [15:56] * thelounge17 [webchat@173-29-106-158.client.mchsi.com] has joined #minecrafthelp
#580 [15:56] <thelounge17> I need help opening minecraft
#581 [15:56] <Odysseius> thelounge17, Yes?
#582 [15:57] <thelounge17> it wont allow me to download the game
#583 [15:57] <Spikekinglucario> ok its installed and my computer is restarting
#584 [15:57] <Odysseius> thelounge17, What does it say when you try?
#585 [15:57] <thelounge17> error? XD
#586 [15:58] <Odysseius> thelounge17, Yes, what is the error message?
#587 [15:59] <thelounge17> Unable to save download. add_item4.ogg
#588 [15:59] <Odysseius> ??> thelounge17 error/download
#589 [15:59] <Absol> thelounge17: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#590 [16:00] <Dr_Beefy> https://paste.ubuntu.com/p/n2mDBqt8HK/plain/
#591 [16:01] <Dr_Beefy> Odysseius
#592 [16:03] <Odysseius> Dr_Beefy, Download and Install this driver (64-bit, .exe): https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=97499
#593 [16:04] <Spikekinglucario> it didnt work
#594 [16:04] <Dr_Beefy> Where do I download on that link?
#595 [16:05] <Spikekinglucario> ive been trying for 3 days
#596 [16:05] <Odysseius> Dr_Beefy, 64-bit, .exe
#597 [16:05] <Spikekinglucario> :(
#598 [16:05] <Odysseius> Spikekinglucario, And you installed that driver?
#599 [16:05] <Spikekinglucario> yeah :(
#600 [16:06] <Odysseius> Spikekinglucario, In that case, try this one: https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88355
#601 [16:06] <Dr_Beefy> Under the available downloads?
#602 [16:06] <Odysseius> Dr_Beefy, Yes
#603 [16:09] <Dr_Beefy> Didn't work it says "The driver being installed is not validated for this computer."
#604 [16:10] <Odysseius> Dr_Beefy, And it crashes on startup? Or when selecting a world/server?
#605 [16:11] <Dr_Beefy> It crashes on both. Usually when I select any option.
#606 [16:11] <Odysseius> Dr_Beefy, Ah, right. Turn off VBOs.
#607 [16:11] <Odysseius> Dr_Beefy, It's in the Video Settings.
#608 [16:11] <Dr_Beefy> I can't access options without it crashing.
#609 [16:11] <Dr_Beefy> I went to options on %appdata%
#610 [16:12] <Dr_Beefy> And set something to false.
#611 [16:12] <Dr_Beefy> Can't remember the name.
#612 [16:12] <mattym> Dr_Beefy, If you can access options, go there and see if you can set useVBO=false
#613 [16:13] <Spikekinglucario> i installed the thing and it opened a page
#614 [16:13] <Spikekinglucario> do i try to open minecraft now?
#615 [16:13] <Odysseius> Spikekinglucario, Did you install the driver?
#616 [16:13] <Spikekinglucario> yes
#617 [16:13] <mattym> Spikekinglucario, For the one on https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=88355
#618 [16:14] <mattym> Spikekinglucario, You need to download it, extract the zip file and run the igxpin file it creates.
#619 [16:14] <Dr_Beefy> Okay I set the useVBO to false.
#620 [16:14] <mattym> Dr_Beefy, Save that file and try starting the game again.
#621 [16:15] <Dr_Beefy> Also what was the Intel graphic driver that you wanted me to install for?
#622 [16:15] <Spikekinglucario> then what?
#623 [16:15] <Spikekinglucario> i got the file extracted
#624 [16:16] <mattym> Dr_Beefy, In some cases it would fix that issue. But check if the settings change helped.
#625 [16:16] <mattym> Spikekinglucario, In the extracted files, find and run the one called igxpin, that should start the install.
#626 [16:16] <Spikekinglucario> ok thx
#627 [16:18] <Dr_Beefy> Didn't work. https://paste.ubuntu.com/p/YCCRTyXZBX/plain/
#628 [16:20] <mattym> Dr_Beefy, Any chance you know how to access the Device Manager?
#629 [16:21] <Dr_Beefy> It's in the control panel right?
#630 [16:22] <mattym> Dr_Beefy, Yes, open that up. then go back to https://downloadcenter.intel.com/download/27417/Intel-Graphics-Driver-for-Windows-15-33-?product=97499 and download the 2nd file on the left, the zip one.
#631 [16:22] <Dr_Beefy> I did
#632 [16:22] <mattym> Dr_Beefy, Extract the zip file, and make note of where you extract it.
#633 [16:22] <mattym> Dr_Beefy, In the Device manager, select the Intel HD Graphics 4000 under Display Adapters
#634 [16:23] <mattym> Dr_Beefy, On that hardware right click and select update drivers, then select the Browse my computer option.
#635 [16:23] <mattym> Dr_Beefy, Point it to the folder where you extracted the zip file from Intel.
#636 [16:24] <mattym> Dr_Beefy, Then hit next and see if it will install it that way.
#637 [16:31] * AoE [webchat@172-1-110-135.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#638 [16:31] <Dr_Beefy> It just says the best driver is already installed for you.
#639 [16:33] <Dr_Beefy> mattym
#640 [16:34] <AoE> i am experiencing fps spikes that are rather bad
#641 [16:34] <Odysseius> AoE, https://bugs.mojang.com/browse/MC-132135
#642 [16:35] <Dr_Beefy> Should the java code be C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\java.exe or C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#643 [16:35] <Odysseius> Dr_Beefy, javaw, but it doesn't really matter.
#644 [16:36] <Odysseius> Dr_Beefy, From what I can see, your system does actually not support Windows 10 fully.
#645 [16:36] <Spikekinglucario> it worked
#646 [16:36] <Spikekinglucario> thank you!!!!!!!!!!!!!!!!!!!!!!!!
#647 [16:36] <Odysseius> Dr_Beefy, Samsung has not provided drivers for it, since they discontinued support for it a long time ago.
#648 [16:36] <Dr_Beefy> I recall being able to actually run Minecraft before 1.13 came out.
#649 [16:37] <Odysseius> Dr_Beefy, Does 1.12.2 work?
#650 [16:37] <Odysseius> ??> Dr_Beefy launcher/change-version
#651 [16:37] <Absol> Dr_Beefy: To change your game to a different version, start the launcher. Select Launch options -> Add New. In the "Version" dropdown menu, select the game version you want, and click Save. Finally, in the News tab, select the profile you just created using the arrow next to the Play button, then click Play.
#652 [16:37] <Dr_Beefy> Haven't tried.
#653 [16:37] <mattym> Dr_Beefy, You can talk to samsung support, they may have more info on getting it to let you install the driver from Intel.
#654 [16:37] <Dr_Beefy> Is it only the intel driver?
#655 [16:38] <Odysseius> Dr_Beefy, It's the one causing the issue, yes. 1.13 introduced some changes, which causes some systems to not be compatible anymore for that version.
#656 [16:38] <Dr_Beefy> :/
#657 [16:38] <mattym> Dr_Beefy, Yes, but most computer manufacturers tend to block driver installs not from them. So if Samsung has ended support, you would need to have them walk you through installing the Intel one.
#658 [16:39] <mattym> Dr_Beefy, That is, if it doesn't work in 1.12.2 either.
#659 [16:39] <mattym> Dr_Beefy, If 1.12.2 works, then your hardware just won't support the newer software used for 1.13 and up.
#660 [16:40] <Dr_Beefy> Will it change along time?
#661 [16:40] <mattym> Dr_Beefy, Yes, but will only get worse for older hardware, not better.
#662 [16:41] <Odysseius> Dr_Beefy, Considering your laptop is 6 years old, Samsung is probably not going to release any drivers.
#663 [16:41] <Dr_Beefy> Well, time to go clean out my power socket with my key.
#664 [16:41] <Dr_Beefy> 1.12.2 does work.
#665 [16:49] * ToriM [webchat@c-98-246-150-109.hsd1.or.comcast.net] has joined #minecrafthelp
#666 [16:52] <ToriM> Hey there. Trying to launch the game but it crashes and doesn't get me to the log in screen. Minecraft Java Edition
#667 [16:52] <Odysseius> ToriM, What error message do you receive?
#668 [16:52] * Dr_Beefy [webchat@99-90-66-37.lightspeed.sntcca.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#669 [16:53] <ToriM> Game Crash. Unexpected issue occurred and the game has crashed
#670 [16:53] <Odysseius> ??> ToriM launcher/log
#671 [16:53] <Absol> ToriM: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#672 [16:53] <Odysseius> ToriM, Please copy the log after the game has crashed
#673 [16:53] <ToriM> I have the log up now.
#674 [16:56] <ToriM> From the directions in the link here is the paste: https://paste.ubuntu.com/p/Dxr2XJSGJZ/
#675 [16:56] <Odysseius> ToriM, Please do the same with this file from your PC: C:\Users\user\AppData\Roaming\.minecraft\hs_err_pid9700.log
#676 [16:57] <ToriM> Sure thing. Here it is: https://paste.ubuntu.com/p/SK6R4pPR7g/
#677 [17:00] <Odysseius> ??> ToriM win/dxdiag
#678 [17:00] <Absol> ToriM: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#679 [17:02] <ToriM> https://paste.ubuntu.com/p/Yv8CN6VXVg/
#680 [17:07] <ToriM> Was that the correct file?
#681 [17:10] <Spikekinglucario> <3
#682 [17:10] * Spikekinglucario [webchat@c-73-53-27-186.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#683 [17:12] <Odysseius> ToriM, Two seconds please.
#684 [17:12] <ToriM> Sure thing.
#685 [17:13] <Odysseius> ToriM, Download and Install the "Adrenalin Edition 18.8.1" driver (Windows 10, 64-bit): https://www.amd.com/en/support/apu/amd-series-processors/amd-a10-series-apu-for-laptops/7th-gen-a10-9600p-apu
#686 [17:14] <ToriM> Downloading now.
#687 [17:19] * Sensei [webchat@p4FD32F4A.dip0.t-ipconnect.de] has joined #minecrafthelp
#688 [17:19] <Sensei> Heyho
#689 [17:19] <ToriM> Downloaded. Still getting the same crash error.
#690 [17:19] <Sensei> Hey there I have a Question for really old miners out here
#691 [17:19] <Odysseius> ToriM, Install it as well.
#692 [17:19] <Sensei> I got a .mine data on my pc is there anyway to open it ?
#693 [17:19] <Odysseius> ToriM, Just downloading a driver won't do anything.
#694 [17:20] <Odysseius> Sensei, You mean a .minecraft folder?
#695 [17:20] <Sensei> no
#696 [17:20] <ToriM> Right. I installed it as well.
#697 [17:20] <Sensei> I mean a .mine data which I got 2011
#698 [17:20] <Sensei> I think its basically of the browser alpha minecraft back then
#699 [17:20] <Sensei> But I want to know if there is anyway to open it
#700 [17:21] <Odysseius> Sensei, Minecraft was in Beta and full release in 2011.
#701 [17:21] <Sensei> its of the 25th march 2011
#702 [17:21] <Sensei> and its a .mine data
#703 [17:21] <Odysseius> Sensei, .mine files did not exist back then.
#704 [17:21] <Sensei> This is just all I have and I dont know if there is anyway to open it
#705 [17:21] <Sensei> I got it right here I swear
#706 [17:22] <Sensei> Want me to send a screenshot ? xD
#707 [17:22] <Odysseius> Sensei, Since it's not from the game itself, there isn't really a way to open it.
#708 [17:22] <Odysseius> Sensei, Sure.
#709 [17:22] <Sensei> https://gyazo.com/d40983a8d910853440d7b66a50cd18ca
#710 [17:22] <Sensei> It is of the game
#711 [17:22] <Sensei> Im 100% sure
#712 [17:23] <Sensei> Cause its 2 maps and I made them back thenm
#713 [17:23] <Sensei> then*
#714 [17:23] <Odysseius> Sensei, No, they are most likely from a Minecraft clone.
#715 [17:23] <Sensei> What you mean
#716 [17:23] <Odysseius> Sensei, Not from minecraft itself, save data was never stored in .mine files.
#717 [17:23] <Sensei> I got my account since early 2011
#718 [17:23] <Sensei> What is it off then ?
#719 [17:23] <Odysseius> Sensei, It may come from a game that is very similar to Minecraft
#720 [17:23] <Odysseius> Sensei, There are a lot of games like that.
#721 [17:23] <Sensei> I never ever played any game similiar to mc
#722 [17:23] <Sensei> Im pretty sure
#723 [17:23] <Sensei> no 100 % sure
#724 [17:24] <Sensei> As I said back then you were able to play mc in the browser
#725 [17:24] <Sensei> maybe its the save data of the browser mc
#726 [17:25] <Sensei> The Browser Minecraft was on the official site of minecraft
#727 [17:25] <Odysseius> oh, I never used the browser version, interesting.
#728 [17:25] <mattym> Sensei, And we are 100% sure those are not Minecraft related files. They are part of Minecraft Classic which is unsupported and no longer exists.
#729 [17:25] <Sensei> ohhhh
#730 [17:25] <Sensei> Minecraft Classic then
#731 [17:25] <Sensei> Rip my maps xD
#732 [17:25] <Sensei> yeah I just researched my old files and found this
#733 [17:26] <Sensei> Thanks anyways
#734 [17:26] <Sensei> And yes you could play Minecraft Alpha or smt in the browser back then
#735 [17:26] <ToriM> Just retried the install and tried once again to get launch the game and it didn't work.
#736 [17:26] <Sensei> Which was some awesome fun
#737 [17:27] <mattym> ??> ToriM tools/hjt
#738 [17:27] <Absol> ToriM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#739 [17:27] <Absol> ToriM: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#740 [17:31] <ToriM> https://paste.ubuntu.com/p/sq67wtkvpR/
#741 [17:32] <mattym> ??> ToriM av/adwcleaner
#742 [17:32] <Absol> ToriM: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#743 [17:32] <Absol> ToriM: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#744 [17:33] <ToriM> okay. i will do that now. thank you
#745 [17:34] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#747 [17:36] <swampy> https://pastebin.com/eDVuCmJD
#748 [17:36] <swampy> HELP:(
#749 [17:36] <Odysseius> ??> swampy win/!
#750 [17:37] <Absol> swampy: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#751 [17:37] <Absol> swampy: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
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#753 [17:38] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#758 [17:48] <ToriM> Back. I ran the scan and restarted
#759 [17:49] <mattym> ToriM, See if the game launches.
#760 [17:50] <ToriM> It does not. Same game crash error as before
#761 [17:50] <Hozzzman> the update is not dawn loading there is and error popping up
#762 [17:50] <Odysseius> Hozzzman, What error?
#763 [17:50] <mattym> ??> ToriM win/reinst
#764 [17:50] <Absol> ToriM: You may need to reinstall the locally installed files that Minecraft puts into place.
#765 [17:50] <Absol> ToriM: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#766 [17:50] <Hozzzman> Unable to save download. ground_impact4.ogg
#767 [17:51] <Odysseius> ??> Hozzzman error/download
#768 [17:51] <Absol> Hozzzman: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#769 [17:53] * Hozzzman [webchat@S0106bcd16568d290.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#770 [17:53] * w0dzir3j [webchat@157.25.152.230] has joined #minecrafthelp
#771 [17:54] <w0dzir3j> https://paste.ubuntu.com/p/sFngnqP2ks/
#772 [17:55] * ProP1aY [webchat@195.230.115.61] has joined #minecrafthelp
#773 [17:55] * HOZZZMAN [webchat@S0106bcd16568d290.wp.shawcable.net] has joined #minecrafthelp
#774 [17:56] <Lord_Ralex> w0dzir3j, your machine is both not supported on Windows 10, and is below the minimum requirements for Minecraft.
#775 [17:56] <HOZZZMAN> it's still doing it Unable to save download. ground_impact4.ogg
#776 [17:56] <ToriM> Same error.
#777 [17:56] <HOZZZMAN> yep
#778 [17:56] <Odysseius> HOZZZMAN, Did you remove all programs in that list?
#779 [17:57] <HOZZZMAN> my thing crashed wen I did so it will not let me
#780 [17:57] <Odysseius> HOZZZMAN, What did you try to remove?
#781 [17:57] <HOZZZMAN> i don't no
#782 [17:57] <Odysseius> ??> HOZZZMAN tools/hjt
#783 [17:57] <Absol> HOZZZMAN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#784 [17:57] <Absol> HOZZZMAN: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#785 [17:58] <ProP1aY> Hey. I think my account details (password) stuck in database and can't be "changed". I can't change my password (e-mail doesn't come). But, when im trying to register new account on that e-mail, site says that it is already used. Last time i've recieved e-mail that my password has been reset by Mojang bot and i have to change it. New password link
#786 [17:58] <ProP1aY> has expired and change password link on site doesn't work -_- Any ideas?
#787 [17:58] <HOZZZMAN> i wold need help
#788 [17:58] <Odysseius> HOZZZMAN, Follow the instrctions Absol gave you.
#789 [17:59] <ProP1aY> I still have access to that e-mail
#790 [17:59] <Odysseius> ProP1aY, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#791 [17:59] <HOZZZMAN> it's will not let me
#792 [17:59] <Odysseius> ??> ProP1aY account/trans-id
#793 [17:59] <Absol> ProP1aY: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#794 [17:59] <Odysseius> ??> ProP1aY account/send-email
#795 [17:59] <Absol> ProP1aY: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#796 [17:59] <Absol> ProP1aY: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#797 [17:59] * ToriM [webchat@c-98-246-150-109.hsd1.or.comcast.net] has quit. (Quit: webchat.esper.net)
#798 [17:59] <Odysseius> HOZZZMAN, Run the program Absol just gave you please.
#799 [18:00] <ProP1aY> Actually, i don't have my trans ID because i've bought game 6+ years ago :D
#800 [18:00] * w0dzir3j [webchat@157.25.152.230] has quit. (Quit: webchat.esper.net)
#801 [18:00] <Odysseius> ProP1aY, Check the page Absol gave you on how to recover it. In any case, contact Mojang, whether you find it or not.
#802 [18:00] <ProP1aY> Okay, thanks anyway
#803 [18:01] <HOZZZMAN> sigh it's not letting me it crashed again
#804 [18:01] <Odysseius> HOZZZMAN, What crashed again?
#805 [18:01] <HOZZZMAN> sigh i give up
#806 [18:01] <ProP1aY> I've thought that there should be any other way to change your password except this link https://account.mojang.com/password
#807 [18:01] <Odysseius> HOZZZMAN, Did you run HJThis?
#808 [18:02] <HOZZZMAN> i give up on this game
#809 [18:02] <Odysseius> HOZZZMAN, Sorry to hear that, we did try to help you however.
#810 [18:02] * swampy [webchat@aylmpq0104w-lp140-03-142-113-128-83.dsl.bell.ca] has quit. (Quit: webchat.esper.net)
#811 [18:04] <HOZZZMAN> I've got this so many time's to fix this game i just give up
#812 [18:04] * kadapri [webchat@89.128.196.36] has joined #minecrafthelp
#813 [18:04] <kadapri> hello
#814 [18:04] <Odysseius> HOZZZMAN, Run the program Absol gave you, and give us the link to the log, then we will figure out what is causing it.
#815 [18:04] <Odysseius> kadapri, Hello.
#816 [18:04] <kadapri> i have a question
#817 [18:04] <Odysseius> kadapri, Yes?
#818 [18:05] <kadapri> i have windows, and buy minecraft to play
#819 [18:05] <Odysseius> kadapri, Yes?
#820 [18:05] <kadapri> two month ago i buy an xbox one.
#821 [18:05] <Odysseius> kadapri, Yes, you have to buy it for the X-Box One seperately.
#822 [18:06] <kadapri> and have the same price?
#823 [18:07] <Odysseius> kadapri, It's slightly cheaper if you buy it from the Microsoft Store if I remember correctly.
#824 [18:07] <kadapri> ok thank you
#825 [18:07] <kadapri> bye
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#827 [18:13] * HOZZZMAN [webchat@S0106bcd16568d290.wp.shawcable.net] has joined #minecrafthelp
#828 [18:16] <HOZZZMAN> okey am hoping now it will let me same issue
#829 [18:17] <HOZZZMAN> Unable to save download. jump_egg1.ogg
#830 [18:17] <Odysseius> ??> HOZZZMAN tools/hjt
#831 [18:17] <Absol> HOZZZMAN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#832 [18:17] <Absol> HOZZZMAN: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#833 [18:19] <HOZZZMAN> why do I need that
#834 [18:19] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#835 [18:19] <HOZZZMAN> really
#836 [18:19] <mattym> HOZZZMAN, Because you could not find the issue on your own, that will help us see what is causing the problem.
#837 [18:20] <Odysseius> HOZZZMAN, It's a program that will help me figure out what is causing your issue.
#838 [18:20] <HOZZZMAN> k
#839 [18:22] * HOZZZMAN [webchat@S0106bcd16568d290.wp.shawcable.net] has quit. (Quit: webchat.esper.net)
#840 [18:24] * HOZZZMAN [webchat@S0106bcd16568d290.wp.shawcable.net] has joined #minecrafthelp
#841 [18:25] <HOZZZMAN> okay my thing crashed again Unable to save download. jump_egg1.ogg
#842 [18:25] <Odysseius> HOZZZMAN, Please give us the link to the HJT Report you created.
#843 [18:25] <HOZZZMAN> I need to get back in the thing that you sent me
#844 [18:25] <Odysseius> ??> HOZZZMAN tools/hjt
#845 [18:25] <Absol> HOZZZMAN: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#846 [18:25] <Absol> HOZZZMAN: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#847 [18:25] <Odysseius> HOZZZMAN, And please read both lines of the instructions.
#848 [18:25] <HOZZZMAN> thx
#849 [18:26] <Odysseius> there are two lines to it.
#850 [18:35] * mib_3oavzo [Mibbit@61.69.208.141] has joined #minecrafthelp
#851 [18:35] * Absol kicked mib_3oavzo from #minecrafthelp (Reason: ib_3oavzo :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#852 [18:49] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#853 [18:49] <Nikk> hey
#854 [18:49] <Odysseius> Nikk, Hello
#855 [18:50] <Nikk> i am currently trying to fix my friends mc
#856 [18:50] <Nikk> It starts , but the screen stays Gray
#857 [18:50] <Odysseius> Nikk, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord.
#858 [18:50] <Nikk> he doesnt have the Discord app
#859 [18:50] <Odysseius> ??> Nikk av/adwcleaner
#860 [18:51] <Absol> Nikk: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#861 [18:51] <Absol> Nikk: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#863 [19:02] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has joined #minecrafthelp
#864 [19:02] <Nikk> im Back
#865 [19:08] * Nikk [webchat@184-82-169-181.fibertel.com.ar] has quit. (Quit: webchat.esper.net)
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#868 [19:52] * Intelligence [webchat@cblmdm134-228-164-221.buckeyecom.net] has joined #minecrafthelp
#869 [19:52] <Intelligence> What happens when my server is blocked by mojang?
#870 [19:52] <mattym> Intelligence, No one can join it.
#871 [19:53] <Intelligence> is there a way to get it unblocked?
#872 [19:53] <Odysseius> Intelligence, Comply with the EULA, and contact Mojang is it has been blocked.
#873 [19:53] <Odysseius> if*
#874 [19:53] <Intelligence> Thank you.
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#879 [20:53] <thelounge59> hello
#880 [20:53] <thelounge59> someone ??
#881 [20:57] <mattym> thelounge59, Explain what you need help with.
#882 [21:38] * Evan [webchat@cpe-98-151-45-76.hawaii.res.rr.com] has joined #minecrafthelp
#883 [21:38] <Evan> having an issue, runtime error R6025 - pure virtual function call
#884 [21:39] * Evan [webchat@cpe-98-151-45-76.hawaii.res.rr.com] has quit. (Client Quit)
#885 [22:28] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#886 [23:15] * greg [webchat@c211-30-98-150.mirnd3.nsw.optusnet.com.au] has joined #minecrafthelp
#887 [23:16] <greg> i cant remember the email i used for my minecraft account
#888 [23:16] <CubeTheThird> greg, can you check your emails for messages from Mojang?
#889 [23:17] <greg> i made it in maybe 2013
#890 [23:17] <greg> no i cant
#891 [23:17] <CubeTheThird> greg, do you mean you aren't sure which email is tied to your account, or that you don't have access to the email anymore?
#892 [23:18] <greg> yeah
#893 [23:18] <CubeTheThird> greg, ... which?
#894 [23:19] <greg> oh sorry i mean i dont know which email is linked to my account
#895 [23:19] <CubeTheThird> greg, do you know what your minecraft username is?
#896 [23:19] <greg> ye its MonkeySangre
#897 [23:19] <greg> or Monkeysangre
#898 [23:20] <greg> im pretty sure my skin was chewbacca
#899 [23:20] <CubeTheThird> greg, ok so it's definitely still registered. Can you try, with all the emails you know, resetting the password on account.mojang.com/me
#900 [23:20] <greg> sure
#901 [23:21] <greg> 1 secx
#902 [23:21] <greg> sec
#903 [23:22] <CubeTheThird> greg, please note it may take several minutes to get the reset emails
#904 [23:22] <greg> awesome i got it
#905 [23:22] * greg [webchat@c211-30-98-150.mirnd3.nsw.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#906 [23:31] * Webchat_68796 [webchat@static.belong.com.au] has joined #minecrafthelp
#907 [23:34] <Webchat_68796> hello I can not login to my account from Minecraft it tells me always that I didn't purchased the software but I bought it 3 years ago.
#908 [23:35] <CubeTheThird> Webchat_68796, what is your minecraft username?