#1 [00:33] * RyanM [webchat@71.145.196.134] has joined #minecrafthelp
#2 [00:34] <RyanM> I installed Minecraft on a new computer and get this error when starting it The game crashed whilst initializing game
#3 [00:35] <RyanM> The game crashed whilst initializing game
#4 [00:35] <RyanM> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#5 [00:55] * Frisk [~piotrex43@79.163.215.241.ipv4.supernova.orange.pl] has joined #minecrafthelp
#6 [01:12] * mojoe6890 [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#7 [01:13] <mojoe6890> my Minecraft keeps crashing
#8 [01:14] <mojoe6890> ive tried everthing from reinstilling?
#9 [01:14] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
#10 [01:15] <mojoe6890> and when the launch is done I get to serivers it crashes again
#11 [01:15] <mojoe6890> please help
#12 [01:16] <mojoe6890> and ive tryed chaning the lauch options and it still crashes
#13 [01:17] <mojoe6890> any ideas
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#16 [01:40] * coreygill1 [webchat@h72-172-100-215.mcsnet.ca] has joined #minecrafthelp
#17 [01:40] <coreygill1> hello ?
#18 [01:41] <coreygill1> &1 hell?
#19 [01:41] <coreygill1> no one online at this time ?
#20 [01:43] * thunder [webchat@h72-172-100-215.mcsnet.ca] has joined #minecrafthelp
#21 [01:43] <thunder> ?
#22 [01:43] <coreygill1> hello
#23 [01:43] <thunder> hello ?
#24 [01:44] <coreygill1> hello
#25 [01:44] <thunder> hello
#26 [01:44] <thunder> ?
#27 [01:47] <coreygill1> no one ?
#28 [01:56] * mojoe [webchat@default-rdns.vocus.co.nz] has joined #minecrafthelp
#29 [01:57] * coreygill1 [webchat@h72-172-100-215.mcsnet.ca] has quit. (Quit: webchat.esper.net)
#30 [01:57] <mojoe> please someone help me my Minecraft keeps crushing
#31 [01:59] <mojoe> my Minecraft keeps crushing
#32 [01:59] <Xiretza> I recommend not standing under it when it crushes
#33 [01:59] <mojoe> it keeps crushing everytime I log in
#34 [02:01] <mojoe> any ideas
#35 [02:02] <mojoe> when I long into Minecraft it crushes all the time
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#37 [02:22] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
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#40 [04:27] * GV is now known as GreyVulpine
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#42 [04:50] * Webchat_31134 [webchat@78.173.12.254.dynamic.ttnet.com.tr] has joined #minecrafthelp
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#44 [05:10] * Red___wolf [webchat@4vm54-1-78-217-56-38.fbx.proxad.net] has joined #minecrafthelp
#45 [05:11] <Red___wolf> my game can not launch the 1.13 he tells me that the download and impossible.
#46 [05:22] <Odysseius> ??> Red___wolf error/download
#47 [05:22] <Absol> Red___wolf: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#48 [05:25] * crtnr [webchat@c110-22-245-94.sunsh1.vic.optusnet.com.au] has joined #minecrafthelp
#49 [05:25] <crtnr> hello
#50 [05:26] * crtnr [webchat@c110-22-245-94.sunsh1.vic.optusnet.com.au] has quit. (Client Quit)
#51 [05:44] <Odysseius> ??< win/reinst/full
#52 [05:45] <Odysseius> ??< av/adwcleaner
#53 [05:46] <Odysseius> ??< launcher/log
#54 [07:01] * thelounge34 [webchat@209.126.90.148] has joined #minecrafthelp
#55 [07:03] <thelounge34> JE NE PEUT PASME CONECTER ET JAI CHANGER DE MOT DE PASSE ET SA NE MARCHE TOUJOURS PAS
#56 [07:03] <Odysseius> ??> thelounge34 lang/fr
#57 [07:03] <Absol> thelounge34: Nous parlons uniquement en anglais ici. Cependant, vous pouvez, si vous le souhaitez, essayez d'utiliser un traducteur, comme https://translate.google.com/#fr/en
#58 [07:04] <thelounge34> MERCI
#59 [07:04] <thelounge34> I CAN NOT CONNECT TO IT AND I CHANGE PASSWORD AND DO NOT ALWAYS GO
#60 [07:06] <thelounge34> I CAN NOT CONNECT TO IT AND I CHANGE PASSWORD AND DO NOT ALWAYS GO
#61 [07:06] <urielsalis> thelounge34, turn off the caps
#62 [07:06] <urielsalis> thelounge34, do you receive the new password?
#63 [07:07] <thelounge34> no
#64 [07:07] <urielsalis> ??> thelounge34 account/send-email
#65 [07:07] <Absol> thelounge34: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#66 [07:07] <Absol> thelounge34: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#67 [07:09] <thelounge34> merci
#68 [07:14] * turtle [webchat@119.193.174.246] has joined #minecrafthelp
#69 [07:14] <turtle> Hi
#70 [07:14] <turtle> i been getting 0fps after formatting my laptop
#71 [07:14] <turtle> before i was at 60-80fps
#72 [07:14] <turtle> i have the latest java 64bit
#73 [07:15] <turtle> and minecraft on 1.13.1
#74 [07:15] <turtle> gave half of my ram to help with lag didnt do anything also set java pritority on high
#75 [07:15] <turtle> anyone online to help?
#76 [07:16] <urielsalis> turtle, dont allocate more RAM, it makes it worse
#77 [07:16] <urielsalis> ??> turtle win/dxdiag
#78 [07:16] <Absol> turtle: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#79 [07:16] <Odysseius> turtle, What do you mean by "getting 0 fps" exactly?
#80 [07:16] <turtle> ok so whenever i play on server/ singleplayer
#81 [07:16] <turtle> i get 0 fps
#82 [07:16] <turtle> and all my settings are optimized to reduce as much as lag it possibly can
#83 [07:18] <Odysseius> turtle, Follow the instructions Absol gave you
#84 [07:19] <turtle> ok
#85 [07:20] <turtle> https://paste.ubuntu.com/p/G5dgkWYZrc/
#86 [07:23] <turtle> driver outdated?
#87 [07:23] * Webchat_09505 [webchat@109-93-214-105.dynamic.isp.telekom.rs] has joined #minecrafthelp
#88 [07:24] <urielsalis> Driver Date/Size: 2015-08-04 오전 9:00:00, 37341808 bytes
#89 [07:24] <urielsalis> looks like
#90 [07:24] <Odysseius> turtle, Download and Install this driver (Windows 10 64-bit, 64-bit): https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=97501
#91 [07:24] <urielsalis> ninjd :P
#92 [07:25] * Webchat_09505 [webchat@109-93-214-105.dynamic.isp.telekom.rs] has quit. (Client Quit)
#93 [07:27] <turtle> ok is that it?
#94 [07:27] <turtle> installed it
#95 [07:27] <turtle> uh i got an error
#96 [07:29] <turtle> about capability of this driver and my laptop
#97 [07:29] <urielsalis> ugh, needs oem drivers
#98 [07:29] <Odysseius> turtle, Contact Acer Support and ask for updated drivers. http://support.acer.com
#99 [07:32] * turtle [webchat@119.193.174.246] has joined #minecrafthelp
#100 [07:32] <turtle> which driver do i get?
#101 [07:33] <urielsalis> turtle, VGA/Graphics Card
#102 [07:33] <turtle> Odysseius do i get VGA driver right?
#103 [07:33] <turtle> kk
#104 [07:51] * Cuthbert_Allgood [webchat@i59F7CC08.versanet.de] has joined #minecrafthelp
#105 [07:53] <Cuthbert_Allgood> Hello :) i cant login at my Minecraft account (Wrong username/passwort). I also forgot unfortunatly my passwort. If i try to reset my passwort
#106 [07:53] <Cuthbert_Allgood> i didnt get a mail
#107 [07:53] <Odysseius> Cuthbert_Allgood, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#108 [07:53] <Odysseius> ??> Cuthbert_Allgood account/trans-id
#109 [07:53] <Absol> Cuthbert_Allgood: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#110 [07:53] <Odysseius> ??> Cuthbert_Allgood account/send-email
#111 [07:53] <Absol> Cuthbert_Allgood: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#112 [07:53] <Absol> Cuthbert_Allgood: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#113 [08:14] * Kugelmutti [webchat@dslb-188-105-161-061.188.105.pools.vodafone-ip.de] has joined #minecrafthelp
#114 [08:15] <Kugelmutti> Hi there
#115 [08:15] <Odysseius> Kugelmutti, Hello
#116 [08:16] <Kugelmutti> Have a problem with my accountname. I have Minecraft for Win 7 and got a code for Win 10. Now my doughter want to play the win10 version but has my acount now. Can she change to another username?
#117 [08:16] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#118 [08:17] <urielsalis> Kugelmutti, you want to transfer the Windows 10 edition to another Microsoft account?
#119 [08:17] <Kugelmutti> yes, that would solve our problem
#120 [08:18] <urielsalis> Kugelmutti, you will need to contact Xbox support
#121 [08:18] <Kugelmutti> xbox support? But that is for PC.
#122 [08:19] <urielsalis> Kugelmutti, the Windows 10 edition is redeemed in a Xbox account :P
#123 [08:19] <urielsalis> Kugelmutti, they are trying to unify Windows 10 + Xbox
#124 [08:19] <Kugelmutti> Ok, then we contact this XBOX-Support. Thank you for your help. :)
#125 [08:19] <urielsalis> Kugelmutti, https://support.xbox.com/en-US/
#126 [08:19] <Kugelmutti> thank you
#127 [08:31] * Kugelmutti [webchat@dslb-188-105-161-061.188.105.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#128 [08:58] * epic_end3r [webchat@a89-153-232-218.cpe.netcabo.pt] has joined #minecrafthelp
#129 [09:02] <epic_end3r> Well, this might be quite odd, but I have a quite new Minecraft account, (something like 2 years old or something around that) that I have lost. Unfortunately I only know my username and nothing else- is there any way you could help me? I missed playing this game.
#130 [09:03] <Odysseius> epic_end3r, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#131 [09:03] <Odysseius> ??> epic_end3r account/trans-id
#132 [09:03] <Absol> epic_end3r: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#133 [09:03] <Odysseius> ??> epic_end3r account/send-email
#134 [09:03] <Absol> epic_end3r: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#135 [09:03] <Absol> epic_end3r: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#136 [09:03] * Starlighting93 [webchat@65.222.202.205] has joined #minecrafthelp
#137 [09:04] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#138 [09:04] <Starlighting93> Hello! My issue is my MC Name I had a long time ago was "Starlighting93". The email associated to it is gone, and I'm unable to recover anything to it...
#139 [09:05] <Odysseius> Starlighting93, Have you tried this?: https://account.mojang.com/changeemail/request
#140 [09:05] <Starlighting93> "Error! Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID."
#141 [09:06] <Odysseius> Starlighting93, Do that.
#142 [09:07] <Leopard> My game keeps crashing due to memory backup being low. I cleared most of my desktop except for the important stuff, yet I keep getting the message.
#143 [09:08] <Starlighting93> Can I have a link to submit a customer service request?
#144 [09:08] * epic_end3r [webchat@a89-153-232-218.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#145 [09:08] <Odysseius> ??> Leopard launcher/log
#146 [09:08] <Absol> Leopard: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#147 [09:08] <Odysseius> Leopard, Please copy it after the game has crashed.
#148 [09:08] <Odysseius> Starlighting93, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#149 [09:08] <Odysseius> ??> Starlighting93 account/trans-id
#150 [09:08] <Absol> Starlighting93: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#151 [09:08] <Odysseius> ??> Starlighting93 account/send-email
#152 [09:08] <Absol> Starlighting93: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [09:08] <Absol> Starlighting93: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#154 [09:08] <Starlighting93> I don't have access to the transaction ID... The email associated with it no longer exists...
#155 [09:09] <Odysseius> Starlighting93, Check the link Absol gave you, it will tell you how to recover it.
#156 [09:10] <Leopard> I'm on 1.13.1
#157 [09:12] * Starlighting93 [webchat@65.222.202.205] has quit. (Quit: webchat.esper.net)
#158 [09:21] <Odysseius> Leopard, Please give us the link to the paste.
#159 [09:25] * anelvik [webchat@94.191.151.27.bredband.tre.se] has joined #minecrafthelp
#160 [09:26] <anelvik> Hi!I have issues with uploading my world to my realm, nothing happens.
#161 [09:26] <Odysseius> anelvik, Has the world been optimized?
#162 [09:27] * emmathelollipop [webchat@86-45-184-206-dynamic.agg2.dbc.dbc-mgr.eircom.net] has joined #minecrafthelp
#163 [09:27] <anelvik> yes it has
#164 [09:27] <emmathelollipop> hi!
#165 [09:27] <Odysseius> anelvik, If not, go to the Singleplayer screen, select the world, click "Edit", and click "Optimize World".
#166 [09:27] <Odysseius> emmathelollipop, Hello
#167 [09:27] <emmathelollipop> i need help with the game!
#168 [09:27] <Odysseius> emmathelollipop, Yes?
#169 [09:28] <anelvik> i created it in 1.12.2, then optimized it
#170 [09:28] <emmathelollipop> i downloaded the new update last night and now when i try to start up the game, it wont start!
#171 [09:28] <anelvik> added datapacks , but the upload to my realm just...stops.I had it on for about 5h and still nothing
#172 [09:28] <Odysseius> anelvik, So what exactly shows up?
#173 [09:29] <anelvik> I tried diffrent slots and diffrent worlds:(
#174 [09:29] <Odysseius> emmathelollipop, does it give you any kind of error message?
#175 [09:29] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#176 [09:29] <anelvik> it just says: preparing your world
#177 [09:30] <emmathelollipop> it just says that Minecraft 1.13.1 is not responding
#178 [09:30] <Odysseius> emmathelollipop, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord. If you don't have Discord installed, let me know
#179 [09:30] <emmathelollipop> how do i do that?
#180 [09:30] <Leopard> I got logged out of the chat but here's the thing you needed :)
#181 [09:30] <Odysseius> emmathelollipop, Check the discord settings.
#182 [09:31] * emmathelollipop [webchat@86-45-184-206-dynamic.agg2.dbc.dbc-mgr.eircom.net] has quit. (Client Quit)
#183 [09:31] <Leopard> I pasted it on the website you provided :)
#184 [09:31] <Odysseius> Leopard, Please give us the link to the paste.
#185 [09:32] * emmathelollipop [webchat@86-45-184-206-dynamic.agg2.dbc.dbc-mgr.eircom.net] has joined #minecrafthelp
#186 [09:32] <Leopard> https://paste.ubuntu.com/p/dSxQn9RVCs/
#187 [09:33] <emmathelollipop> hey guys! i need help with my game startup
#188 [09:33] <Odysseius> emmathelollipop, Disable the Discord In-Game Overlay. If that doesn't work, uninstall Discord. If you don't have Discord installed, let me know
#189 [09:33] <emmathelollipop> i dont know how to do that
#190 [09:33] <Odysseius> Leopard, Does not say anything about low memory, where do you get that from?
#191 [09:34] <Odysseius> emmathelollipop, Check your Discord Settings please.
#192 [09:34] <emmathelollipop> where do i find that? im sorry im new to minecraft
#193 [09:34] <Odysseius> emmathelollipop, It's not in Minecraft, it's in Discord, another program.
#194 [09:34] <Leopard> It says it after I close the game loading screen.
#195 [09:35] <Odysseius> Leopard, Can you make a screenshot of the message?
#196 [09:35] <emmathelollipop> where do i find it then
#197 [09:35] <Odysseius> emmathelollipop, Do you have Discord installed?
#198 [09:35] <Leopard> Sure. Hold on
#199 [09:35] <emmathelollipop> no
#200 [09:35] <Odysseius> ??> emmathelollipop av/adwcleaner
#201 [09:35] <Absol> emmathelollipop: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#202 [09:35] <Absol> emmathelollipop: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#203 [09:37] <emmathelollipop> ok thank you
#204 [09:40] <Leopard> I'm sorry, it's taking a long time to crash.
#205 [09:42] <Leopard> http://prntscr.com/knfw71
#206 [09:44] <Odysseius> Leopard, Do you have Razer Synapse installed?
#207 [09:44] <Leopard> http://prntscr.com/knfx36 This one is my desktop. No, I have no clue what that is.
#208 [09:46] <Leopard> And all this started because I clicked singleplayer.
#209 [09:46] <Odysseius> ??> Leopard tools/hjt
#210 [09:46] <Absol> Leopard: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#211 [09:46] <Absol> Leopard: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#212 [09:48] * daantjeduck [webchat@541B2775.cm-5-4a.dynamic.ziggo.nl] has joined #minecrafthelp
#213 [09:49] <daantjeduck> I want to download minecraft for the first time in a few months, but he says when loading the game that he can not save downloads
#214 [09:50] <Odysseius> ??> daantjeduck error/download
#215 [09:50] <Absol> daantjeduck: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#216 [09:50] <daantjeduck> I want to download minecraft for the first time in a few months, but he says when loading the game that he can not save downloads
#217 [09:50] <Odysseius> ??> daantjeduck error/download
#218 [09:51] <Absol> daantjeduck: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#219 [09:51] <Odysseius> daantjeduck, Please don't ignore poor Absol.
#220 [09:51] <Leopard> http://prntscr.com/kng06x This is what it said one time. But it fixed itself somehow.
#221 [09:51] <daantjeduck> what do I have to download from that
#222 [09:51] <Odysseius> Leopard, Start the program as Administrator.
#223 [09:51] <Odysseius> daantjeduck, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#224 [09:52] <Odysseius> daantjeduck, You have to remove all programs in that list if you have them installed.
#225 [09:53] <daantjeduck> hoe I have to do that (sorry I'm from the Netherlands
#226 [09:53] <daantjeduck> how
#227 [09:53] <Odysseius> daantjeduck, Check if you have any programs from that list installed on your PC. If you do, uninstall them/
#228 [09:54] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#229 [09:54] <Leopard> https://pastebin.ubuntu.com/p/zXFtMN2NX5/
#230 [09:54] <daantjeduck> no, I did not install anything from that because he does not
#231 [09:54] <Odysseius> ??> Leopard launcher/more-ram
#232 [09:54] <Absol> Leopard: A forum post which explains how to allocate more RAM to Minecraft can be found here: https://www.minecraftforum.net/forums/support/java-edition-support/2922689-tutorial-allocate-more-ram-memory-to-minecraft
#233 [09:54] <Odysseius> ??> daantjeduck tools/hjt
#234 [09:54] <Absol> daantjeduck: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#235 [09:54] <Absol> daantjeduck: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#236 [09:54] <Odysseius> Leopard, Assign either 1G or 2G.
#237 [09:55] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#238 [09:56] * emmathelollipop [webchat@86-45-184-206-dynamic.agg2.dbc.dbc-mgr.eircom.net] has joined #minecrafthelp
#239 [09:56] <daantjeduck> Which program do I want so much
#240 [09:56] <Odysseius> daantjeduck, Follow the instructions Absol just gave you.
#241 [09:57] <emmathelollipop> ok im back
#242 [09:57] <Odysseius> emmathelollipop, Try to run the game now
#243 [09:57] <emmathelollipop> ok
#244 [09:57] * daantjeduck [webchat@541B2775.cm-5-4a.dynamic.ziggo.nl] has quit. (Quit: webchat.esper.net)
#245 [10:00] * Hero [webchat@host31-48-17-137.range31-48.btcentralplus.com] has joined #minecrafthelp
#246 [10:00] * Keks3 [webchat@p4FF2E4B2.dip0.t-ipconnect.de] has joined #minecrafthelp
#247 [10:01] <Keks3> Hello
#248 [10:01] * emmathelollipop [webchat@86-45-184-206-dynamic.agg2.dbc.dbc-mgr.eircom.net] has quit. (Client Quit)
#249 [10:01] <Odysseius> Keks3, Hello
#250 [10:01] <Keks3> I need help about my minecraft account
#251 [10:01] <Odysseius> Keks3, What kind of help?
#252 [10:02] <Keks3> So i cant log in into my minecraft acc the page means that i wrtining the wrong password
#253 [10:02] <Odysseius> ??> Keks3 login/throttle
#254 [10:02] <Absol> Keks3: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#255 [10:02] <Absol> Keks3: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#256 [10:03] <Hero> Hello
#257 [10:03] <Hero> Every time minecraft loads up, at first it seems fine(the menu screen is normal), then when playing single player or even multiplayer, this happens in both. The screen and graphics are very jerky, It is not an internet issue, my graphics card is up to date, I've checked for clashing files, run this programme as administrator, lowered all possible i
#258 [10:03] <Hero> n game settings to their lowest, given the game more Ram space/memory and as a last resort the computer has been completely factory reset to try an get rid of any hidden files, yet still this bug/lag continues to happen, it happens in all previous versions too i have video and a crash report if needed
#259 [10:03] <Keks3> well okay thanks
#260 [10:03] * Keks3 [webchat@p4FF2E4B2.dip0.t-ipconnect.de] has quit. (Client Quit)
#261 [10:03] <Odysseius> Hero, What exactly do you mean by "jerky"?
#262 [10:04] <Hero> ok
#263 [10:04] <Hero> if say i move the mouse around the screen you would expect a smooth turn of the objects on screen
#264 [10:04] <Hero> however when i do this it sort of skips frames?
#265 [10:05] <Hero> i dont really know how to explain it any better
#266 [10:05] <Hero> ive tried logging this as a bug 2times
#267 [10:05] <Hero> g4
#268 [10:05] <Hero> and they just said to come here
#269 [10:06] <Odysseius> Hero, On the bug tracker? Could you link them to me?
#270 [10:06] <Hero> of course
#271 [10:06] <Hero> https://bugs.mojang.com/browse/MC-136495
#272 [10:07] <Hero> there you go, that should be the correct link
#273 [10:07] <Odysseius> ??> Hero win/java/reinst
#274 [10:07] <Absol> Hero: You need to reinstall Java.
#275 [10:07] <Absol> Hero: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#276 [10:08] <Odysseius> Hero, After you reinstalled Java (64-bit!), on your launcher, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#277 [10:08] <Hero> ive tried that before and it didnt seem to work but ill try again, justgive me a few minuets
#278 [10:19] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#279 [10:19] <Hero> im afraid that it hasnt worked. the frames are slightly faster but its still doing that same
#280 [10:20] <Odysseius> ??> Hero win/dxdiag
#281 [10:20] <Absol> Hero: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#282 [10:21] <Leopard> Didn't work :( http://prntscr.com/kngexp
#283 [10:22] <Odysseius> Leopard, Please click "View crash report" and put the full report on here:
#284 [10:22] <Odysseius> ??> Leopard paste
#285 [10:22] <Absol> Leopard: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#286 [10:22] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has quit. (Client Quit)
#287 [10:24] <Hero> here is the information you requested
#288 [10:24] <Hero> https://paste.ubuntu.com/p/6V4NYVNfk5/
#289 [10:25] <Odysseius> ??> Hero oem/hp/product-number
#290 [10:25] <Absol> Hero: We need your HP product number. To receive it, please press "Fn + Esc", and it should tell you the product number.
#291 [10:25] <Absol> Hero: If this doesn't work, search for "HP Support Assistant" in Windows. On the HP Support Assistant Home page, click My computer. Find the product number listed in the System information tab
#292 [10:26] <Odysseius> Hero, Just want to make sure whether or not I can find drivers that are newer than three years ago.
#293 [10:26] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#294 [10:27] <Leopard> https://pastebin.ubuntu.com/p/TqW57sdcKd/ Here's the pastebin link :)
#295 [10:27] <Odysseius> Leopard, Desktop, correct?
#296 [10:28] <Leopard> What do you mean? If you mean is it on my desktop, yes it is.
#297 [10:29] <Odysseius> Leopard, Your graphics card does not fully support Windows 10.
#298 [10:29] <Odysseius> Leopard, i.e. there are no drivers available from AMD for your GPU for Windows 10
#299 [10:30] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has quit. (Client Quit)
#300 [10:43] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#301 [10:43] <Leopard> I'm back
#302 [10:43] <Hero> ok im back
#303 [10:44] <Odysseius> Hero, Do you have the product number for me?
#304 [10:44] <Hero> i could not find the information the way you were suggesting
#305 [10:44] <Hero> but i think i have it
#306 [10:45] <Hero> HP Pavillion 15 Notebook PC 5CD4485J3J
#307 [10:46] <Hero> i hope this is correct
#308 [10:46] <Odysseius> Hero, Try to download and install this driver (windows 10, 64-bit, .exe): https://downloadcenter.intel.com/download/27780/?product=75991
#309 [10:47] <Hero> ok
#310 [10:52] * WithDrawlz [webchat@38.132.117.195] has joined #minecrafthelp
#311 [10:53] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#313 [10:54] <Hero> i got an error message saying "the driver being installed is not valid for this computer. please obtain the appropriate driver from the computer manufacturer. set up will exit. would you like more information? click yes to be directed to the intel support website yes no"
#314 [10:56] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#315 [10:57] <mattym> Hero, And you are sure you cannot find the HP support assistant on the computer?
#316 [10:58] <Hero> yes. i searched and nothing came up
#317 [10:58] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has joined #minecrafthelp
#318 [10:59] <Leopard> I'm back.
#319 [11:00] <mattym> Hero, Is the product number HP Pavilion Notebook - 15-p157na anywhere on the computer, like above the keyboard area or on a label on the bottom?
#320 [11:00] <mattym> Leopard, You have already been given the info you needed.
#321 [11:00] <Odysseius> Leopard, Anything else we can help you with?
#322 [11:00] <Hero> ill check hang on
#323 [11:01] <Leopard> Didn't work.
#324 [11:01] <Odysseius> Leopard, What do you mean?
#325 [11:01] <Odysseius> Leopard, Like I said, the graphics card on your desktop does not fully support Windows 10.
#326 [11:02] <Odysseius> Leopard, as in, there are no drivers available from AMD for your GPU for Windows 10
#327 [11:02] <Odysseius> Leopard, You can try to downgrade to at least Windows 8.1, or upgrade your hardware in order to run the game.
#328 [11:02] <Leopard> Sorry, I'm not good with computer speak.
#329 [11:02] <Leopard> lol
#330 [11:03] <Hero> there is no lable on the bottom and the only thing written on the keyboard side is "pavilion" "Hewett-packard" "beatsaudio" and 2 little graphics card stickers
#331 [11:04] <Hero> if i open the cd tray there are 2 barcodes with numbers. will that be anything?
#332 [11:04] <mattym> No
#333 [11:05] <Hero> ok
#334 [11:05] <mattym> Hero, Does one of the stickers say you have an Nvidia graphics chip?
#335 [11:07] <Hero> no the stickers are both intel, one says CORE i5 inside and the other says iris(TM)(its really small so it might not be tm) graphics
#336 [11:08] <mattym> Hero, Ok, HP does not really have an update that would make a difference, you would need to contact HP support to have them instruct you on installing the Intel supplied driver.
#337 [11:10] <Hero> ok
#338 [11:24] * Gemcade [webchat@206.92-220-176.customer.lyse.net] has joined #minecrafthelp
#339 [11:25] * Hero [webchat@host31-48-17-137.range31-48.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#340 [11:26] * Leopard [webchat@c-71-236-69-155.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
#341 [11:27] <Gemcade> So, i`ve had this problem recently with Minecraft not working so i have checked through forums and fixed some issues but when i join a MC server, it freezes on "Joining world..." and displays this message in the log: Process crashed with exit code -805306369
#342 [11:28] <mattym> Gemcade, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#343 [11:28] <Gemcade> Oh, i thought that issue was gone.. guess something enabled it again.
#344 [11:29] <mattym> Gemcade, Could be something else, but that is the most common.
#345 [11:29] <mattym> Gemcade, Double check and let me know if that doesnt help
#346 [11:34] * Momo_The_Fish [webchat@cpc111807-lutn14-2-0-cust186.9-3.cable.virginm.net] has joined #minecrafthelp
#347 [11:34] <Momo_The_Fish> hi
#348 [11:34] <Momo_The_Fish> I have a problem
#349 [11:34] <Odysseius> Momo_The_Fish, Yes?
#350 [11:35] <Momo_The_Fish> When I play minecraft it says Java SE is not responding
#351 [11:36] <Momo_The_Fish> What do i need to do?
#352 [11:36] <Momo_The_Fish> :\/
#353 [11:37] <Odysseius> Momo_The_Fish, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#354 [11:37] <Momo_The_Fish> it is disabled
#355 [11:37] <Odysseius> ??> Momo_The_Fish av/adwcleaner
#356 [11:38] <Absol> Momo_The_Fish: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#357 [11:38] <Absol> Momo_The_Fish: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#358 [11:38] * albertgamer311 [webchat@2.pool62-37-174.dynamic.orange.es] has joined #minecrafthelp
#359 [11:38] <Gemcade> Ok, now i have turned of Game and overlay settings, but it took me 3 times too get to the main menu. so i joined a server and the same happend it begun joining and got stuck on "Joining world..."
#360 [11:39] <albertgamer311> Hello, why can't I log in into my minecraft account?
#361 [11:39] <Momo_The_Fish> >:(
#362 [11:39] <mattym> ??> Gemcade tools/hjt
#363 [11:39] <Absol> Gemcade: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#364 [11:39] <Absol> Gemcade: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#365 [11:39] <Gemcade> Ok.
#366 [11:39] <Odysseius> albertgamer311, What happens when you try?
#367 [11:40] * Momo_The_Fish [webchat@cpc111807-lutn14-2-0-cust186.9-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#368 [11:40] <albertgamer311> invàlid username or password
#369 [11:40] <Odysseius> ??> albertgamer311 login/throttle
#370 [11:40] <Absol> albertgamer311: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#371 [11:40] <Absol> albertgamer311: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#372 [11:42] <albertgamer311> we tried to do all this yesteday and today still happens
#373 [11:42] <Odysseius> albertgamer311, Does this also happen on the website?
#374 [11:42] <albertgamer311> we also changed the password
#375 [11:42] <albertgamer311> no, in the website no
#376 [11:42] <Odysseius> albertgamer311, Please try it
#377 [11:43] <Gemcade> Ok, should i post the link here or someone else since its a scan of my PC.
#378 [11:43] <mattym> Gemcade, Here is fine
#379 [11:43] <Gemcade> So it wont leak anything personal?
#380 [11:43] <mattym> Gemcade, It shoudlnt contain anything of that nature.
#381 [11:44] <Gemcade> well, if its safe then it shouldnt be a promblem.
#382 [11:44] <Gemcade> https://paste.ubuntu.com/p/5mPRBdCJWv/
#383 [11:44] <albertgamer311> ok, tried again and still unvalid username or password
#384 [11:44] <Odysseius> ??> albertgamer311 tools/hjt
#385 [11:44] <Absol> albertgamer311: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#386 [11:44] <Absol> albertgamer311: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#387 [11:44] <mattym> ??> Gemcade av/adwcleaner
#388 [11:44] <Absol> Gemcade: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#389 [11:44] <Absol> Gemcade: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#390 [11:45] <mattym> Gemcade, Once that is done, also uninstall Razer Synapse
#391 [11:46] * Momo_The_Fish [webchat@cpc111807-lutn14-2-0-cust186.9-3.cable.virginm.net] has joined #minecrafthelp
#392 [11:46] <Momo_The_Fish> Im back
#393 [11:48] <Momo_The_Fish> is it bad to use hacks if your only using them in single player games?
#394 [11:49] <mattym> Momo_The_Fish, Yes, because you are giving 3rd party software access to your game (and probably log in info)
#395 [11:50] * Gemcade [webchat@206.92-220-176.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#396 [11:50] <Momo_The_Fish> Oh:?
#397 [11:50] <Momo_The_Fish> thanks
#398 [11:50] <Momo_The_Fish> also its still not loading
#399 [11:51] <Momo_The_Fish> what should i do
#400 [11:51] <mattym> Momo_The_Fish, Did you finish the ADWCleaner scan?
#401 [11:51] <Momo_The_Fish> yes
#402 [11:51] <mattym> ??> Momo_The_Fish tools/hjt
#403 [11:51] <Absol> Momo_The_Fish: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#404 [11:51] <Absol> Momo_The_Fish: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#405 [11:51] <Momo_The_Fish> hmm
#406 [11:52] <Momo_The_Fish> doesnt this show you *EVERYTHING* on my laptop?
#407 [11:52] <Momo_The_Fish> nvm it loaded
#408 [11:52] <Momo_The_Fish> thanks for your help
#409 [11:53] <Momo_The_Fish> Wait
#410 [11:53] <Momo_The_Fish> I have another problem
#411 [11:53] * Webchat_28952 [webchat@host81-136-5-53.range81-136.btcentralplus.com] has joined #minecrafthelp
#412 [11:54] * Gemcade [webchat@206.92-220-176.customer.lyse.net] has joined #minecrafthelp
#413 [11:54] <Momo_The_Fish> When i join servers such as Hypixel it says 'the authentication servers are currently down for maintenance'
#414 [11:54] <Webchat_28952> everytime i go onto singleplayer of multiplayer it loads in then instantly crashes and says java has stopped working, How do i fix this?
#415 [11:54] <mattym> ??> Momo_The_Fish launcher/relog
#416 [11:54] <Absol> Momo_The_Fish: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#417 [11:54] <Momo_The_Fish> ok
#418 [11:54] <mattym> ??> Webchat_28952 launcher/log
#419 [11:54] <Absol> Webchat_28952: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#420 [11:55] * Webchat_28952 [webchat@host81-136-5-53.range81-136.btcentralplus.com] has quit. (Client Quit)
#421 [11:58] <Gemcade> Ok, it works now. Thank you for helping me i appreciate it very much :D
#422 [12:02] <Momo_The_Fish> dfdb
#423 [12:02] <Momo_The_Fish> f
#424 [12:02] <Momo_The_Fish> ef
#425 [12:02] <Momo_The_Fish> e
#426 [12:02] * Absol kicked Momo_The_Fish from #minecrafthelp (Reason: omo_The_Fish :Stop spamming)
#427 [12:05] * Nat [webchat@cpc88499-nrte29-2-0-cust159.8-4.cable.virginm.net] has joined #minecrafthelp
#428 [12:05] * UWantSham [webchat@90.241.156.59] has joined #minecrafthelp
#429 [12:05] <UWantSham> hello
#430 [12:05] <Nat> I have just purchased minecraft and tried to download for my Mac. It has download but will not open, I keep getting this message: Minecraft Launcher quit unexpectedly.
#431 [12:06] <UWantSham> so do i
#432 [12:06] <Odysseius> UWantSham, On Mac?
#433 [12:06] <urielsalis> ??> UWantSham launcher/log
#434 [12:06] <Absol> UWantSham: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#435 [12:06] <urielsalis> ??> Nat launcher/log
#436 [12:06] <Absol> Nat: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#437 [12:06] <UWantSham> mine is on pc but it is the same issue
#438 [12:07] <Nat> Have just looked at that but this needs the launcher to open. Mine is not even getting that far. Getting this message before anything happens: "Minecraft Launcher quit unexpectedly."
#439 [12:08] <mattym> Nat, What version of macOS/OSX are you on?
#440 [12:08] <Nat> 10.8.5
#441 [12:08] * albertgamer311 [webchat@90.163.43.57] has joined #minecrafthelp
#442 [12:09] <mattym> Nat, As far as I am aware, you need a newer version of macOS to run the game.
#443 [12:09] <albertgamer311> https://paste.ubuntu.com/p/BWj8hhdnrs/
#444 [12:09] * UWantSham [webchat@90.241.156.59] has quit. (Client Quit)
#445 [12:10] <mattym> albertgamer311, That is only a portion of the report
#446 [12:10] <Odysseius> ??> Nat mac/software-update
#447 [12:10] <Absol> Nat: You need to install all available Software Updates available for your Mac.
#448 [12:10] <Absol> Nat: To do so, click the Apple icon in the top left of the screen, and click Software Update. Continue to install updates until there are none.
#449 [12:10] <Nat> it says none are available
#450 [12:11] <mattym> Nat, Apple limits OS upgrades based on hardware, so you may need to use a newer computer.
#451 [12:12] <Nat> ah ok thanks
#452 [12:12] <albertgamer311> now: https://paste.ubuntu.com/p/Mxrmct5hMf/
#453 [12:13] <mattym> ??> albertgamer311 av/mcafee/uninstall
#454 [12:13] <Absol> albertgamer311: To completely uninstall McAfee products, download and run the MCPR tool found here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#455 [12:13] <mattym> albertgamer311, McAfee is known to cause issues with the game, remove it with the info Absol wrote.
#456 [12:14] * Gemcade [webchat@206.92-220-176.customer.lyse.net] has quit. (Quit: webchat.esper.net)
#457 [12:15] <albertgamer311> ok, i'll try
#458 [12:19] * Dade9301 [webchat@host220-244-dynamic.2-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#459 [12:25] * Nat [webchat@cpc88499-nrte29-2-0-cust159.8-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#460 [12:28] <Dade9301> Hi, i have a problem, when I log in to my account at https://account.mojang.com/login appears to me the error "Unknown e-mail address or password" although I changed the password a short time ago, i want to change my minecraft's name but i can't :((
#461 [12:28] <Odysseius> ??> Dade9301 login/throttle
#462 [12:28] <Absol> Dade9301: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#463 [12:28] <Absol> Dade9301: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#464 [12:29] <Dade9301> I have waiting for 24h for an my old password but nothing
#465 [12:29] <Odysseius> Dade9301, Wait one hour, then reset your password, then try again.
#466 [12:30] <Odysseius> Dade9301, Also make sure you don't use any kind of VPN.
#467 [12:34] * albertgamer311 [webchat@90.163.42.118] has joined #minecrafthelp
#468 [12:34] <albertgamer311> McAfee removed
#469 [12:35] <mattym> albertgamer311, Try the login again, also make sure you are not using any type of VPN
#470 [12:36] * Rory [webchat@host-212-139-198-83.static.as9105.net] has joined #minecrafthelp
#471 [12:37] <Rory> Hi i cant login to my account
#472 [12:37] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has quit. (Ping timeout: 190 seconds)
#473 [12:37] <Odysseius> Rory, What happens when you try?
#474 [12:37] * albertgamer311 [webchat@90.163.42.118] has quit. (Client Quit)
#475 [12:37] <Rory> basically i dont remeber the password or email i used to play back in beta
#476 [12:37] <Rory> wanted to rek some scrubs
#477 [12:37] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#478 [12:38] <Odysseius> Rory, Do you have the transaction ID?
#479 [12:38] <Rory> any idea how i find this?
#480 [12:38] <Odysseius> ??> Rory account/trans-id
#481 [12:38] <Absol> Rory: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#482 [12:38] <Rory> ive managed to login to the email account associated with the account but when i do forgotr pw no email comes through
#483 [12:39] <Odysseius> Rory, As soon as you have the transaction ID, contact Mojang with it. Absol will give you the information you need for that.
#484 [12:39] <Odysseius> ??> Rory account/send-email
#485 [12:40] <Absol> Rory: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#486 [12:40] <Absol> Rory: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#487 [12:40] <Rory> im not sure if im able to get the transaction id it was years ago when it first came out
#488 [12:41] <Odysseius> Rory, Without it, you will not be able to proove that you are the owner of the account.
#489 [12:41] <Rory> hmmm i will try and get on this and find it
#490 [12:48] * unfitjoke [webchat@79-112-93-016.iasi.fiberlink.ro] has joined #minecrafthelp
#491 [12:48] <unfitjoke> hello
#492 [12:48] <Odysseius> unfitjoke, Yes?
#493 [12:48] <Odysseius> unfitjoke, Hello
#494 [12:48] <unfitjoke> my friends has this problem
#495 [12:48] <Odysseius> unfitjoke, What problem?
#496 [12:48] <unfitjoke> we are trying to play togheter survival
#497 [12:48] * albertgamer311 [webchat@159.pool62-37-174.dynamic.orange.es] has joined #minecrafthelp
#498 [12:48] <unfitjoke> and i have tried both hosting a server and playing on LAN with hamachi
#499 [12:49] <unfitjoke> but he gets "loading terrain" for way too long and then he gets timed out
#500 [12:49] <Odysseius> ??> unfitjoke net/hamachi
#501 [12:49] <Absol> unfitjoke: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#502 [12:49] <Absol> unfitjoke: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#503 [12:49] * albertgamer311 [webchat@159.pool62-37-174.dynamic.orange.es] has quit. (Client Quit)
#504 [12:49] <unfitjoke> we can play on hypixel, or mineplex
#505 [12:49] <unfitjoke> we can also play if the world is a void one
#506 [12:49] <Odysseius> unfitjoke, Don't use Hamachi, as Absol just said.
#507 [12:50] <unfitjoke> i get that hamachi is bad but i don't think that's the cause of the problem
#508 [12:50] <Odysseius> unfitjoke, We can't help you if you have problems with it. Please consider using a different solution, such as proper port forwarding.
#509 [12:52] <unfitjoke> but if we can play well on a void world but not on a default world?
#510 [12:52] <unfitjoke> as if he couldn't load the world fast enough and he gets timed out
#511 [12:52] <Odysseius> unfitjoke, As I said before, we do not help with Hamachi here.
#512 [12:53] <unfitjoke> alright
#513 [12:53] <unfitjoke> then can you help me do a proper port forward?
#514 [12:53] <Odysseius> ??> unfitjoke mp/server-setup
#515 [12:53] <Absol> unfitjoke: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#516 [12:54] <unfitjoke> i have read that page but i don't really understand where to put my internal ip to get my external ip
#517 [12:55] <Odysseius> unfitjoke, It is explained on the page.
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#520 [14:39] * Crafter_David [webchat@mobile-107-77-205-175.mobile.att.net] has joined #minecrafthelp
#521 [14:42] <Crafter_David> I need help with a crash error
#522 [14:44] <Crafter_David> The game crashed whilst initializing game
#523 [14:44] <Crafter_David> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#524 [14:44] <Odysseius> Crafter_David, Do you have a link to your DxDiag? If so, please give us the link to it by pasting the link (URL) to it into this chatroom. If not, please follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#525 [14:45] <Crafter_David> https://paste.ubuntu.com/p/8KkwTGvqDp/plain/
#526 [14:46] <Odysseius> Crafter_David, I'm sorry, but your system does not support Windows 10, and you will have to downgrade to the version of Windows you had before (Settings > Update & Security > Go back to an earlier build, may be unavailable), or you will have to upgrade your hardware.
#527 [15:06] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has joined #minecrafthelp
#528 [15:07] <HoldenPlayZ114> hi
#529 [15:07] <HoldenPlayZ114> hi
#530 [15:08] <HoldenPlayZ114> anyone
#531 [15:10] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has quit. (Client Quit)
#532 [15:10] * HoldenPlayZ114 [webchat@PPPoE-216-183-153-182.bmts.com] has joined #minecrafthelp
#533 [15:10] <HoldenPlayZ114> hello
#534 [15:10] <Odysseius> HoldenPlayZ114, Hello, sorry about the delay.
#535 [15:11] <HoldenPlayZ114> i cant get 1.13.1 for some weird reson
#536 [15:11] <HoldenPlayZ114> wierd*
#537 [15:11] <Odysseius> HoldenPlayZ114, What happens when you try?
#538 [15:11] <Odysseius> also, weird was correct.
#539 [15:11] <HoldenPlayZ114> Unable to save download. vi_vn.json
#540 [15:11] <HoldenPlayZ114> oh
#541 [15:11] <Odysseius> ??> HoldenPlayZ114 error/download
#542 [15:11] <Absol> HoldenPlayZ114: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#543 [15:12] <HoldenPlayZ114> why
#544 [15:12] <HoldenPlayZ114> i need anti virus
#545 [15:12] <Odysseius> HoldenPlayZ114, All those programs are not compatible with Minecraft.
#546 [15:13] <Odysseius> HoldenPlayZ114, Which one are you using right now?
#547 [15:13] <HoldenPlayZ114> ByteFence, McAfee Anti-virus / Intel Security, and Norton Antivirus
#548 [15:14] <Odysseius> HoldenPlayZ114, Alright, first off, Bytefence is Malware.
#549 [15:14] <HoldenPlayZ114> oh
#550 [15:14] <Odysseius> HoldenPlayZ114, And is actually causing problems.
#551 [15:14] <HoldenPlayZ114> ok ill get rid
#552 [15:14] <Odysseius> HoldenPlayZ114, Removing it will fix it, but
#553 [15:14] <HoldenPlayZ114> but what
#554 [15:14] <Odysseius> HoldenPlayZ114, 1) Having more than one antivirus program installed at a time is generally a bad idea
#555 [15:14] <HoldenPlayZ114> why
#556 [15:14] <Odysseius> HoldenPlayZ114, 2) Norton is useless
#557 [15:15] <HoldenPlayZ114> ok
#558 [15:15] <Odysseius> HoldenPlayZ114, 3) McAfee is useless
#559 [15:15] <HoldenPlayZ114> really?
#560 [15:15] <Odysseius> you basically have the holy trinity of problems installed
#561 [15:15] <HoldenPlayZ114> lol
#562 [15:15] <Odysseius> HoldenPlayZ114, Yes, I mean, neither of them detected Bytefence
#563 [15:16] <Odysseius> HoldenPlayZ114, For people with common sense, we recommend a combination of Windows Defender, and regular scans with Malwarebytes.
#564 [15:16] <HoldenPlayZ114> actually they did i clicked on norton and it just said bytefence
#565 [15:17] <Odysseius> HoldenPlayZ114, But if you wish to use McAfee and Norton, feel free to do so as long as it is not causing any problems.
#566 [15:17] <HoldenPlayZ114> ok
#567 [15:17] <Odysseius> HoldenPlayZ114, However, Bytefence needs to go out of the window.
#568 [15:17] <HoldenPlayZ114> ok ill do that now
#569 [15:22] <HoldenPlayZ114> it worked
#570 [15:22] <HoldenPlayZ114> and i kept norton and mcafee
#571 [15:23] <HoldenPlayZ114> thank you :)
#572 [15:34] * GGamer [webchat@c-68-54-97-105.hsd1.mn.comcast.net] has joined #minecrafthelp
#573 [15:41] <GGamer> Everytime I open up Minecraft and and press “Play” the “Mojang” screen will pop up but will crash right after. After It will say “Java is not responding” or something like that and i'll close the program and Minecraft will say “An unexpected issue occurred.” I need help so I can play Minecraft. #minecrafthelp
#574 [15:42] <Odysseius> GGamer, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#575 [15:42] <GGamer> This happened way before Discord was even downloaded on my pc
#576 [15:42] <Odysseius> ??> GGamer av/adwcleaner
#577 [15:42] <Absol> GGamer: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#578 [15:43] <Absol> GGamer: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#580 [15:59] * GGamer [webchat@c-68-54-97-105.hsd1.mn.comcast.net] has joined #minecrafthelp
#581 [16:00] <GGamer> Okay Im back from running 'Adwcleaner' And I cleaned my computer.
#582 [16:00] <mattym> GGamer, Try running the game again.
#583 [16:02] <GGamer> It still crashed. :/
#584 [16:03] <mattym> ??> GGamer launcher/log
#585 [16:03] <Absol> GGamer: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#590 [17:13] * IzzyD [webchat@209.5.238.12] has joined #minecrafthelp
#591 [17:14] <IzzyD> I recently connected my minecraft pe to my Xbox account and my old gamertag is still showing up on my minecraft even after I changed it??
#592 [17:14] <Odysseius> IzzyD, I'm sorry, but we cannot offer support for the pocket edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
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#595 [17:44] * DrGoldPrimvally [webchat@71-82-147-97.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#596 [17:44] <DrGoldPrimvally> Technical Issues
#597 [17:45] <DrGoldPrimvally> Yes
#598 [17:45] <DrGoldPrimvally> no
#599 [17:45] <DrGoldPrimvally> no
#600 [17:45] <Odysseius> DrGoldPrimvally, Hello
#601 [17:45] <DrGoldPrimvally> Hey
#602 [17:46] <DrGoldPrimvally> I'm having issues with my Minecraft, It won't let me get into minecraft after I hit the Play button
#603 [17:46] <Odysseius> DrGoldPrimvally, Does it give you any type error message?
#604 [17:47] <DrGoldPrimvally> yes
#605 [17:48] <DrGoldPrimvally> Game Crash message
#606 [17:48] <Odysseius> ??> DrGoldPrimvally paste
#607 [17:48] <Absol> DrGoldPrimvally: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#608 [17:51] * Haos [~Haos@c-69-245-12-170.hsd1.tn.comcast.net] has joined #minecrafthelp
#609 [17:51] <DrGoldPrimvally> https://paste.ubuntu.com/p/6rSpQt3Cv8/
#610 [17:51] <Odysseius> ??> DrGoldPrimvally launcher/log
#611 [17:51] <Absol> DrGoldPrimvally: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#612 [17:52] <Odysseius> DrGoldPrimvally, Please copy the log after the game has crashed.
#613 [17:53] <DrGoldPrimvally> https://paste.ubuntu.com/p/z5ds4TfTRZ/
#614 [17:53] <Odysseius> DrGoldPrimvally, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#615 [17:55] <DrGoldPrimvally> I turned it off, but it still crashed, here is the log I did after disabling it https://paste.ubuntu.com/p/Gk6k83pZT7/
#616 [17:55] <Odysseius> ??> DrGoldPrimvally av/adwcleaner
#617 [17:55] <Absol> DrGoldPrimvally: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#618 [17:55] <Absol> DrGoldPrimvally: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#619 [18:01] * DrGoldPrimvally [webchat@71-82-147-97.dhcp.eucl.wi.charter.com] has quit. (Quit: webchat.esper.net)
#620 [18:05] * DrGoldPrimvally [webchat@71-82-147-97.dhcp.eucl.wi.charter.com] has joined #minecrafthelp
#621 [18:06] <DrGoldPrimvally> I'm ready for further instructions
#622 [18:06] <Odysseius> DrGoldPrimvally, Try to run the game now
#623 [18:07] <DrGoldPrimvally> It works! Thank yiu Odysseius
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#640 [18:51] * josh5 [webchat@216.14.71.137] has joined #minecrafthelp
#641 [18:52] <josh5> my game wont full update im getting a hurt3 error message
#642 [18:53] <mattym> ??> josh5 error/download
#643 [18:53] <Absol> josh5: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#644 [19:05] * Miata [webchat@c-73-170-78-100.hsd1.ca.comcast.net] has joined #minecrafthelp
#645 [19:06] <Miata> so my Minecraft only loads to 37MB and just stops
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#647 [19:08] * Webchat_73630 [webchat@201-2-92-92.pmjce700.dsl.brasiltelecom.net.br] has quit. (Client Quit)
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#649 [19:30] * thelounge53 [webchat@109.213.129.177.linkfull.com.br] has joined #minecrafthelp
#650 [19:31] <thelounge53> .e.r.lucas
#651 [19:32] * milly [webchat@cpe-104-32-93-59.socal.res.rr.com] has joined #minecrafthelp
#652 [19:34] * thelounge53 [webchat@109.213.129.177.linkfull.com.br] has quit. (Client Quit)
#653 [19:35] <milly> i have an error that says something about java.lang.IllegalStateException
#654 [19:35] <milly> how can i fix it
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#657 [20:03] * sydney87 [webchat@pool-100-10-54-89.prvdri.fios.verizon.net] has joined #minecrafthelp
#658 [20:03] <sydney87> can someone help me log in
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#663 [20:33] <EmoFunkeiro> https://paste.ubuntu.com/p/yqQwhW3pvj/
#664 [20:33] <EmoFunkeiro> Someone can help me
#665 [20:34] <mattym> EmoFunkeiro, Unfortunately your graphics hardware is not fully supported on Windows 10, you will need to reinstall your previous version of Windows, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#666 [20:36] <EmoFunkeiro> Okay :c Thanks for help :D
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#669 [21:28] * Shaneyboi16 [webchat@ool-2f10e814.dyn.optonline.net] has joined #minecrafthelp
#670 [21:30] <Shaneyboi16> I can't get on to the servers I try to it downloads a little bit then it says it got an error what do I do?
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#673 [22:02] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has joined #minecrafthelp
#674 [22:03] <SoftSofa> Anyone know why my minecraft won
#675 [22:03] <SoftSofa> won
#676 [22:03] <SoftSofa> won't get passed the mojang screen when launching
#677 [22:04] <CubeTheThird> SoftSofa, do you have Discord running?
#678 [22:04] <SoftSofa> I can
#679 [22:04] <SoftSofa> but no, not rn
#680 [22:05] <CubeTheThird> SoftSofa, are you getting a crash report?
#681 [22:05] <SoftSofa> Nope, I've uninstalled like 4-5 times, updated graphics card, and reinstalled java too
#682 [22:06] <CubeTheThird> ??> SoftSofa launcher/log
#683 [22:06] <Absol> SoftSofa: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#684 [22:10] <SoftSofa> I have a game log now, didn't fix the problem
#685 [22:10] <CubeTheThird> SoftSofa, please follow ALL the instructions. Getting the log is so we can help to diagnose the problem
#686 [22:14] <SoftSofa> https://paste.ubuntu.com/p/XB3KVQsdZn/
#687 [22:14] <CubeTheThird> SoftSofa, hmm ok
#688 [22:14] <CubeTheThird> ??> SoftSofa tools/hjt
#689 [22:14] <Absol> SoftSofa: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#690 [22:14] <Absol> SoftSofa: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#691 [22:17] <SoftSofa> https://paste.ubuntu.com/p/WWdNb3gPrX/
#692 [22:18] <CubeTheThird> SoftSofa, ah there's the problem. You have malware
#693 [22:18] <CubeTheThird> ??> SoftSofa av/adwcleaner
#694 [22:18] <Absol> SoftSofa: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#695 [22:18] <Absol> SoftSofa: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#696 [22:30] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has joined #minecrafthelp
#697 [22:30] <SoftSofa> back
#698 [22:30] <CubeTheThird> SoftSofa, any luck?
#699 [22:30] <SoftSofa> thanks for that, didn't know I had malware... kinda alarming
#700 [22:31] <SoftSofa> let me try starting up again.
#701 [22:31] <CubeTheThird> no problem :3
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#703 [22:33] <SoftSofa> hey it worked! thanks a lot. Trying to revisit childhood with some friends
#704 [22:34] <CubeTheThird> SoftSofa, oh awesome! have fun~
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#708 [22:51] <Kamxp> hello i keep getting a java (tm) platform se binary has stopped working i need help on how to fix this
#709 [22:52] <mattym> Kamxp, Does that error appear as soon as you try to start the game, or only after loading a world?
#710 [22:53] <Kamxp> as i try to start the game
#711 [22:53] <mattym> ??> Kamxp tools/hjt
#712 [22:53] <Absol> Kamxp: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#713 [22:53] <Absol> Kamxp: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#714 [22:59] * Blitz [webchat@4.16.109.114] has joined #minecrafthelp
#715 [22:59] <Blitz> Hello
#716 [23:00] <Blitz> I keep getting this error message when i launch minecraft. It freezes up, and gives me this message "java(tm) platform se binary not responding" any reason as to why?
#717 [23:01] <mattym> ??> Blitz tools/hjt
#718 [23:01] <Absol> Blitz: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#719 [23:01] <Absol> Blitz: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#720 [23:02] <Blitz> never mind. running as an admin seemed to work
#721 [23:02] <Blitz> Thank you
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