#1 [00:03] * benhunter09 [Ben@2600:3c01:e001:3999::900] has quit. (Ping timeout: 180 seconds)
#2 [00:03] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has quit. (Ping timeout: 180 seconds)
#3 [00:04] * bl0m1 [sid314902@id-314902.charlton.irccloud.com] has quit. (Ping timeout: 180 seconds)
#4 [00:04] * Padawan [sid55177@id-55177.brockwell.irccloud.com] has joined #minecrafthelp
#5 [00:04] * benhunter09 [Ben@2600:3c01:e001:3999::900] has joined #minecrafthelp
#6 [00:06] * bl0m1 [sid314902@id-314902.charlton.irccloud.com] has joined #minecrafthelp
#7 [00:53] * koolfoot [webchat@dyn-192-249-137-87.nexicom.net] has joined #minecrafthelp
#8 [00:53] <koolfoot> So I recently got minecraft wo work, and for some reason randomly my mouse seems to accelerate and just move faster for no reason
#9 [01:07] * koolfoot [webchat@dyn-192-249-137-87.nexicom.net] has joined #minecrafthelp
#10 [01:07] <koolfoot> Minecrafts sensitivity seems to randomly and very briefly jumps when moving the cursor around
#11 [01:38] * philbs [webchat@ip72-209-4-120.ri.ri.cox.net] has joined #minecrafthelp
#12 [01:39] <philbs> when I try to run Minecraft version 1.12.2 it keeps saying error saving file and gives an error meesage "Unable to save download. sq_al.lang"
#13 [01:41] <philbs> can someone explain this?????
#14 [02:13] * Lord_of_Life [Elite12080@it.is.mostly.drunk.programming.at.elitebnc.org] has joined #minecrafthelp
#15 [03:18] * skello [webchat@c-73-102-11-115.hsd1.in.comcast.net] has joined #minecrafthelp
#16 [03:19] <skello> how to fix game startup crash
#17 [04:00] * sad [webchat@194.71.5.8] has joined #minecrafthelp
#18 [04:07] * sad [webchat@194.71.5.8] has quit. (Quit: webchat.esper.net)
#19 [04:19] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#20 [05:06] * frymaster [frymaster@185.251.226.40] has quit. (Read error: Connection reset by peer)
#21 [05:13] * frymaster [frymaster@185.251.226.40] has joined #minecrafthelp
#22 [05:37] * Omz [webchat@110.23.254.189] has joined #minecrafthelp
#23 [05:37] <Omz> Hello
#24 [05:37] <Greymagic27> Hello
#25 [05:37] <Omz> Are you a volunteer?
#26 [05:37] <Omz> to answer my questions?
#27 [05:37] <Greymagic27> Yes, I am here to provide support
#28 [05:37] <Omz> Ok give me a second
#29 [05:39] <Omz> So what happens when minecraft crashes and yoy cant open it back up again
#30 [05:39] <Omz> What do you do?
#31 [05:39] <Greymagic27> ??> @Omz launcher/crash-log
#32 [05:39] <Absol> @Omz: We need to see your crash log, which is created after a crash.
#33 [05:39] <Absol> @Omz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#34 [05:40] <Omz> Actually sorry for wasting your time i just fixed it
#35 [05:40] <Greymagic27> Oh
#36 [05:40] <Greymagic27> You didn't waste my time don't worry
#37 [05:40] <Omz> Thanks anyway! I'll bookmark this for next time
#38 [05:40] <Omz> ok thanks
#39 [05:40] <Omz> bi
#40 [05:41] * Omz [webchat@110.23.254.189] has quit. (Client Quit)
#41 [05:53] * VB [webchat@dslb-002-203-039-147.002.203.pools.vodafone-ip.de] has joined #minecrafthelp
#42 [05:55] <VB> following error message occurres: Error: Could not create the Java Virtual Machine. Error: A fatal exception has occurred. Program will exit.
#43 [06:15] * Elephant [webchat@58-6-238-21.dyn.iinet.net.au] has joined #minecrafthelp
#44 [06:16] <Elephant> Hi there. I just purchased Minecraft and I am connected to the account and I get the error "It looks like you don’t have any applicable device(s) linked to your Microsoft account."
#45 [06:16] <Elephant> I am running win 10 1803
#46 [06:17] <Andrio> Can you sign in to the Windows Store with that computer?
#47 [06:17] <Elephant> yes
#48 [06:17] <Andrio> Should be able to download the game from there.
#49 [06:17] <Andrio> From the Windows Store.
#50 [06:19] <Elephant> Thanks but I got the same error in the store
#51 [06:19] <Andrio> hm
#52 [06:21] <Elephant> Can I remove the device and re-add it?
#53 [06:27] <Andrio> Elephant, you can try that.
#54 [06:28] <Odysseius> ??> VB launcher/jvm
#55 [06:28] <Absol> VB: If you are experiencing an error similar to "Unable to locate the Java runtime", head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). The Java executable options should be set to Off (grey). If not, turn it off, Save and restart the launcher.
#56 [06:32] * Edas03 [webchat@a83-132-13-54.cpe.netcabo.pt] has joined #minecrafthelp
#57 [06:33] <Edas03> Hello, I have a problem with my minecraft
#58 [06:33] <Odysseius> Edas03, What problem?
#59 [06:34] <Edas03> I click F11 and minecraft crash, but 2 seconds later I play normal.
#60 [06:34] <Odysseius> Edas03, So does the game crash or not?
#61 [06:34] <Edas03> Crash, but 2 seconds later was normal
#62 [06:35] <Odysseius> Edas03, What do you mean by crash then, if it's working right after?
#63 [06:36] <Edas03> I play, and click F11 to play in full screen, but Minecraft crash and 2 seconds later return
#64 [06:36] <Odysseius> Edas03, That is normal.
#65 [06:36] <Edas03> No
#66 [06:37] <Edas03> I click F11 and play normal, but now I click F11 and crash for 2 seconds and return
#67 [06:37] <Odysseius> Edas03, It doesn't crash, it just disappears for two seconds, correct?
#68 [06:37] <Odysseius> Edas03, That is not a crash.
#69 [06:37] <Edas03> I cant do anything on Minecraft
#70 [06:38] <Edas03> I have a friend, he click on F11 and play normal in full screen, but I click and crash for 2 seconds and return
#71 [06:38] <Odysseius> Edas03, When it returns, can you play the game normally?
#72 [06:38] <Edas03> Yes
#73 [06:39] <Edas03> But my friend dont have any problem
#74 [06:39] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#75 [06:39] <Odysseius> Edas03, I don't see where the problem is.
#76 [06:39] <Odysseius> Edas03, So it only stops working for two seconds?
#77 [06:39] <Edas03> YEs
#78 [06:40] <Edas03> But my friend didnt happen anything
#79 [06:40] <Odysseius> Edas03, Like I said, that is normal for some people. As long as the game still works, it's not a problem at all.
#80 [06:41] <Edas03> But before nothing happens
#81 [06:41] <Odysseius> ah.
#82 [06:42] <Odysseius> Edas03, So you need to press F11 to make the game show up?
#83 [06:42] <Edas03> ~Ye
#84 [06:43] <Odysseius> Edas03, Okay, while the game is open, but does not show, click on the icon of the game in your taskbar (like this: https://i.imgur.com/4YGInJc.png)
#85 [06:44] <Odysseius> Edas03, Then, press the Windows Key, the Shift Key and the Left Arrow Key (Win+Shift+Left Arrow)
#86 [06:47] * Elephant [webchat@58-6-238-21.dyn.iinet.net.au] has joined #minecrafthelp
#87 [06:48] <Elephant> Re-added my device and it didn't work. Very Bizarre, logged out of Microsoft account and didn't work either
#88 [06:48] <Odysseius> Elephant, What device is it?
#89 [06:52] * AuBot [~Bot@172-15-145-92.lightspeed.snantx.sbcglobal.net] has quit. (Ping timeout: 183 seconds)
#90 [06:54] <Elephant> Dell Laptop with Windows 10
#91 [06:57] <Odysseius> Elephant, On the Microsoft Store Minecraft page, go to "System Requirements", and see what it says there.
#92 [06:57] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#93 [06:59] <Elephant> Windows 10 version 14393.0 or higher
#94 [06:59] <Odysseius> Elephant, For me, it says this: https://i.imgur.com/satrxyX.png
#95 [07:00] <Odysseius> Elephant, What does it say for you?
#96 [07:00] <Odysseius> oh.
#97 [07:00] * Edas03 [webchat@a83-132-13-54.cpe.netcabo.pt] has quit. (Quit: webchat.esper.net)
#98 [07:02] * VB [webchat@dslb-002-203-039-147.002.203.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#99 [07:28] <Elephant> Do I need a Mojang account or just a Windows account?
#100 [07:28] <Odysseius> Elephant, For the Windows 10 Edition, you just need a Microsoft Account.
#101 [07:28] <Odysseius> Elephant, But I think I know what the issue is.
#102 [07:29] <Odysseius> ??> Elephant win/dxdiag
#103 [07:29] <Absol> Elephant: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#104 [07:32] <Elephant> https://paste.ubuntu.com/p/K2gSXRQcnz/
#105 [07:33] <Odysseius> Elephant, And the store page still says you cannot install the game?
#106 [07:35] <Elephant> Correct, There is no Install button next to it- like normally there is.
#107 [07:35] <Odysseius> Elephant, Contact X-Box Support about this issue, they are better equiped to help you than I am: https://support.xbox.com
#108 [07:36] <Elephant> Thanks for your help
#109 [07:57] * thelounge89 [webchat@c83-254-146-202.bredband.comhem.se] has joined #minecrafthelp
#110 [07:57] * thelounge89 [webchat@c83-254-146-202.bredband.comhem.se] has quit. (Client Quit)
#111 [07:58] * ankan44 [webchat@28.24.227.87.static.sto.siw.siwnet.net] has joined #minecrafthelp
#112 [07:58] <ankan44> Hey I could use some help
#113 [07:58] <Odysseius> ankan44, With what?
#114 [07:58] <ankan44> I can't access my old account
#115 [07:59] <ankan44> I have tried my old mail, my current mail and all my different passwords, but it still says the same
#116 [08:00] <Odysseius> ??> ankan44 login/throttle
#117 [08:00] <Absol> ankan44: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#118 [08:00] <Absol> ankan44: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#119 [08:01] <ankan44> No but im trying to download miecraft on my new computer, and when logging in to download its incorrect every time
#120 [08:03] <Odysseius> ankan44, Please read what Absol told you. Wait one hour, then reset your password and try again.
#121 [08:03] <ankan44> okay
#122 [08:16] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#123 [08:27] <Elephant> fixed it.
#124 [08:27] <Elephant> had the Xbox live version. not the correc win 10 version
#125 [08:27] <Elephant> sheesh.... thank for your help
#126 [08:28] <Elephant> appreciate it
#127 [08:28] <Elephant> too many versions
#128 [08:28] * Elephant [webchat@58-6-238-21.dyn.iinet.net.au] has quit. (Quit: webchat.esper.net)
#129 [08:35] * Zudrane [webchat@176.115.129.5] has joined #minecrafthelp
#130 [08:35] * Webchat_96504 [webchat@171.105.172.196] has joined #minecrafthelp
#131 [08:35] * Webchat_96504 [webchat@171.105.172.196] has quit. (Client Quit)
#132 [08:35] * Zudrane [webchat@176.115.129.5] has quit. (Client Quit)
#133 [08:39] * Ordate [webchat@cpe-76-182-76-220.nc.res.rr.com] has joined #minecrafthelp
#134 [08:41] <Ordate> I just updated my personal server to 1.13. While looking what had been goofed I came across a 5 area chunk that is not loading. one in each cardinal direction and the center. Ive restarted the server, changed render distance on the client and nothing seems to be helping. Help?
#135 [08:42] <Odysseius> Ordate, Could you show us a screenshot of the area not loading?
#136 [08:43] <Ordate> sure give me a min, takes a bit so that the whole chunk strip doesnt disappear
#137 [08:43] <Odysseius> Ordate, Is it always the same place, and does it always fail to load?
#138 [08:43] <Ordate> same place
#139 [08:43] <Ordate> and yes
#140 [08:46] <Ordate> sec looking to see how to send a screenshot
#141 [08:46] <Greymagic27> @Ordate, http://imgur.com
#142 [08:54] <Ordate> https://imgur.com/jSYQPkK
#143 [08:55] <Odysseius> Ordate, Can you see those chunks when you open the world in Singleplayer?
#144 [08:55] <Ordate> haven't tried. Let me get the world
#145 [09:09] <Ordate> Same thing is single player
#146 [09:09] <Ordate> aka that area is missing
#147 [09:11] <Ordate> https://imgur.com/dgM9N2Z from single player
#148 [09:22] * ankan44 [webchat@28.24.227.87.static.sto.siw.siwnet.net] has quit. (Quit: webchat.esper.net)
#149 [09:32] * Timm [webchat@thefizz-277.wohnheim.uni-bremen.de] has joined #minecrafthelp
#150 [09:33] <Timm> Hello ... I have an old minecraft account and wanted to sign up again. But should I pay for the game again?
#151 [09:34] <Greymagic27> Why do you want to create a new account?
#152 [09:34] <Timm> I've got a new pc ... played the last time 4 years ago or so ... i only wont to download it
#153 [09:35] <Greymagic27> You can use your old minecraft account on your new pc
#154 [09:36] <Ordate> is my problem a heck if we know
#155 [09:36] <Timm> where can i download the game
#156 [09:37] <Greymagic27> @Timm, http://minecraft.net
#157 [09:37] <Greymagic27> You can sign in with your old account and download it
#158 [09:38] <Timm> the same .. i have to pay
#159 [09:38] * punkdaddie [webchat@66.60.122.102] has joined #minecrafthelp
#160 [09:39] <punkdaddie> My game wont launch
#161 [09:39] <Odysseius> Timm, What is your Minecraft Username?
#162 [09:39] <punkdaddie> "Unable to save download. ca_es.json"
#163 [09:39] <Odysseius> ??> punkdaddie error/download
#164 [09:39] <Absol> punkdaddie: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#165 [09:40] <Odysseius> Ordate, Have you ever used any third party tool on the world?
#166 [09:40] <Odysseius> Ordate, Also, what happens if you try to walk into the chunks?
#167 [09:40] <punkdaddie> I have none of the software listed
#168 [09:40] <Ordate> No always pure vanilla
#169 [09:40] <Odysseius> ??> punkdaddie tools/hjt
#170 [09:40] <Absol> punkdaddie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#171 [09:40] <Absol> punkdaddie: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#172 [09:40] <Ordate> whole world disappears
#173 [09:40] <Timm> My mojang account says my email address
#174 [09:40] <Odysseius> Timm, Do you remember what your Username was?
#175 [09:41] <Odysseius> ??> Ordate launcher/log
#176 [09:41] <Absol> Ordate: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#177 [09:41] <Odysseius> Ordate, Please copy the log after opening the world and being in the affected area in Singleplayer.
#178 [09:41] <Timm> no .. its 4 or 5 years left
#179 [09:42] <Odysseius> Timm, And you are sure you are using the correct login data, the same you used back then?
#180 [09:43] <Timm> yes i have made a mojang account out of it
#181 [09:43] <Odysseius> Timm, Contact Mojang with your transaction ID. Absol will give you the information you need for that.
#182 [09:43] <Odysseius> ??> Timm account/trans-id
#183 [09:43] <Absol> Timm: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#184 [09:43] <Odysseius> ??> Timm account/send-email
#185 [09:43] <Absol> Timm: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#186 [09:43] <Absol> Timm: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#187 [09:47] * Player7 [webchat@194.152.15.94] has joined #minecrafthelp
#188 [09:48] <Player7> Hi. I'm having an issue where I have worse lag when connecting to a Minecraft server in my home network, than if I was connecting to a different continent. Tested both non-modded and modded.
#189 [09:48] <Ordate> https://paste.ubuntu.com/p/6NydvxNZDm/
#190 [09:49] <Greymagic27> What do you mean by 'lag when connecting to a minecraft server'? @Player7
#191 [09:50] <Player7> When I'm in the game, it takes 3-4 seconds to destroy blocks and open chests.
#192 [09:50] <Greymagic27> Does this happen on all servers?
#193 [09:50] <Player7> No, I tried connecting to some random servers and they were fine.
#194 [09:50] <Odysseius> Ordate, Seems like it's a corruption issue with the world files, usually caused by abrupt crashing while the files are in use.
#195 [09:51] <Greymagic27> What server is this problem present on?
#196 [09:51] <Odysseius> Player7, Are you hosting the server on a different system or the same one you are playing Minecraft on?
#197 [09:52] <Player7> @Odysseius a different computer
#198 [09:52] <Odysseius> Player7, The system you are running the server on may not be powerful enough to run a Minecraft server.
#199 [09:52] <Player7> I doubt that. The old computer had much worse specs and less RAM and it was able to run it.
#200 [09:52] <Odysseius> Player7, Could you give us the latest log files from the server itself?
#201 [09:52] <Odysseius> ??> Player7 paste
#202 [09:52] <Absol> Player7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#203 [09:53] <Player7> I'm going to have to retry later.
#204 [09:53] * Timm [webchat@thefizz-277.wohnheim.uni-bremen.de] has quit. (Quit: webchat.esper.net)
#205 [09:53] <Player7> I just formatted my laptop yesterday due to some windows update issue.
#206 [09:55] <Player7> This might take a while so I will be back later.
#207 [09:56] * Player7 [webchat@194.152.15.94] has quit. (Quit: webchat.esper.net)
#208 [09:59] <Ordate> anyway to fix a corrupted area? I don't have a restore available
#209 [09:59] * NEss [webchat@host-2-102-199-145.as13285.net] has joined #minecrafthelp
#210 [10:00] <NEss> Hey, when I try get onto mc 1.13, it loads in and then when I go into the game i.e server list, it goes all blurry and crashes and doesn't tell me what has happened
#211 [10:01] * NEss [webchat@host-2-102-199-145.as13285.net] has quit. (Client Quit)
#212 [10:03] <Greymagic27> @punkdaddie, Is the HJT done?
#213 [10:28] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#214 [10:30] * WhenDs [webchat@109-124-169-177.customer.t3.se] has joined #minecrafthelp
#215 [10:31] <WhenDs> I recently tried to log into my account. And to my surprise, my skin and name was changed. Any ideas how this can happen?
#216 [10:33] <Greymagic27> Your name got changed on the 23rd, Did you let anyone into your account?
#217 [10:39] <WhenDs> No I did not.
#218 [10:39] <Greymagic27> ??> @WhenDs account/hacked
#219 [10:39] <Absol> @WhenDs: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#220 [10:39] <Absol> @WhenDs: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#221 [10:39] <Greymagic27> ??> @WhenDs account/trans-id
#222 [10:39] <Absol> @WhenDs: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#223 [10:48] * kerybubo09 [webchat@51B60A2B.dsl.pool.telekom.hu] has joined #minecrafthelp
#224 [10:50] <kerybubo09> does not start at 1.13.1
#225 [11:00] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#226 [11:01] * GreyBot [~Grey@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#227 [11:01] * GreyVulpine [~ident@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#228 [11:14] <Greymagic27> @kerybubo09, What do you mean?
#229 [11:25] * Ordate [webchat@cpe-76-182-76-220.nc.res.rr.com] has quit. (Quit: webchat.esper.net)
#230 [11:26] * thelounge13 [webchat@178.157.250.229] has joined #minecrafthelp
#231 [11:28] <thelounge13> Hi, I am helping my son with an issue in Minecraft. He is playing it on ipad. He wants to purchase a world. When he tries to purchase, it doesn't work. The error messages asks to check the internet connection, which is on. What shall we do? Thanks.
#232 [11:29] <kerybubo09> Greymagic27 I mean, it does not load.
#233 [11:29] <Greymagic27> Does it produce an error message?
#234 [11:31] <thelounge13> Yes. And it says that the purchase failed. And asks to check the internet connection. There is no number. My son uses it in German language.
#235 [11:31] <kerybubo09> Greymagic27, Here is an error message that displays the error message:ERROR :(
#236 [11:31] <kerybubo09> Unable to save download. ka_ge.json Show more detailsGet further assistance
#237 [11:32] <Greymagic27> ??> @kerybubo09 error/download
#238 [11:32] <Absol> @kerybubo09: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#239 [11:33] <thelounge13> No, it is not failed to download, but failed to purchase Minecraft money.
#240 [11:33] <Greymagic27> I was talking to kerybubo09, That is why I mentioned them
#241 [11:33] <thelounge13> Ah ok, sorry.
#242 [11:34] <thelounge13> I'm the first time here. Sorry again. Greymagic27.
#243 [11:34] * kerybubo09 [webchat@51B60A2B.dsl.pool.telekom.hu] has quit. (Quit: webchat.esper.net)
#244 [11:34] * m97f [webchat@185.88.24.82] has joined #minecrafthelp
#245 [11:34] <m97f> cgg
#246 [11:34] * m97f [webchat@185.88.24.82] has quit. (Client Quit)
#247 [11:34] <Greymagic27> @thelounge13, That's fine, I have no knowlage on bedrock so I can't help you sadly
#248 [11:35] <thelounge13> Greymagic27, no problem and thanks.
#249 [11:36] * Jermain [webchat@541882E0.cm-5-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#250 [11:37] <Jermain> I am having a weird issue whenever I join a server or world my game crashes I have already reinstalled minecraft twice and looked up noumerous fixes but none seem to work
#251 [11:37] <Greymagic27> ??> @Jermain paste
#252 [11:37] <Absol> @Jermain: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#253 [11:37] <Greymagic27> Please put the crash report on there
#254 [11:38] <Jermain> It does not generate a crash report
#255 [11:38] <Jermain> Just says Sorry the client seems to have crashes then it just brings you back to the screen
#256 [11:38] * Jermain [webchat@541882E0.cm-5-1c.dynamic.ziggo.nl] has quit. (Client Quit)
#257 [11:39] * allynoodle [webchat@5e016e4f.bb.sky.com] has joined #minecrafthelp
#258 [11:39] * Jermain [webchat@541882E0.cm-5-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#259 [11:40] <allynoodle> hello again, my game keeps on crashing when i generate the world
#260 [11:40] <allynoodle> im using windows 8
#261 [11:40] <allynoodle> this is my log
#262 [11:40] <allynoodle> https://paste.ubuntu.com/p/R9tGNT5qtq/
#263 [11:40] <Jermain> Sorry IRC crashed it just posts a error code in my client and that is all I recieve
#264 [11:40] <mattym> Jermain, You said it only happened once entering a world or server? Never happens on the main menu?
#265 [11:41] <Jermain> That is correct
#266 [11:41] <allynoodle> after generating a new world, i just bought it yesterday
#267 [11:41] <allynoodle> so yeah after entering a world
#268 [11:41] <allynoodle> so yeah after entering a world
#269 [11:41] * thelounge13 [webchat@178.157.250.229] has left #minecrafthelp
#270 [11:41] <mattym> ??> allynoodle irc/multitasking
#271 [11:41] <Absol> allynoodle: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#272 [11:41] <Jermain> once the game shuts down it gives the error something unexpected happened sorry for the inconvinience and that is it
#273 [11:41] <mattym> ??> Jermain launcher/log
#274 [11:41] <Absol> Jermain: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#275 [11:42] <mattym> Jermain, make sure to copy that log after trying to enter a world
#276 [11:42] <mattym> Jermain, And please use a single player world for the test.
#277 [11:42] <mattym> ??> allynoodle launcher/crash-log
#278 [11:42] <Absol> allynoodle: We need to see your crash log, which is created after a crash.
#279 [11:42] <Absol> allynoodle: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#280 [11:42] <allynoodle> https://paste.ubuntu.com/p/R9tGNT5qtq/
#281 [11:43] <mattym> allynoodle, Please read the instructions.
#282 [11:43] <allynoodle> this is the log then it crashed
#283 [11:43] <mattym> allynoodle, Please read the instructions.
#284 [11:43] <Jermain> Okay MattyM Will take a while it seems to even crash when creating a world
#285 [11:44] <allynoodle> okay
#286 [11:44] <mattym> Jermain, Yeah, just make sure its copied after it has crashed back to the launcher
#287 [11:44] <allynoodle> alright ill take a new one
#288 [11:46] <allynoodle> here is another one https://paste.ubuntu.com/p/9Kb3F6Zphs/
#289 [11:46] <allynoodle> i think its better
#290 [11:47] <Jermain> It is stuck at building terrain and not going further then that and it is not putting anything on the launcher log regarding that
#291 [11:47] <mattym> allynoodle, Can you please follow the instructions given to you. That is not the log that was asked for.
#292 [11:47] <mattym> Jermain, Click on the game window to see if it crashes when you do.
#293 [11:48] <allynoodle> Wait, I am giving the wrong log?
#294 [11:48] <Jermain> Nope functions perfectly fine just will not continue on the process of creating the world
#295 [11:48] <mattym> allynoodle, Yes, as I already told you, only messages starting with your name are for you.
#296 [11:48] <mattym> allynoodle, Read the message Absol wrote to you.
#297 [11:49] <mattym> Jermain, Ok, copy whats in the log so far, but continue to wait and see if it goes further.
#298 [11:49] <allynoodle> oh whoops sorry lemme do it properly this time
#299 [11:50] <Jermain> what was the paste link again?
#300 [11:50] <mattym> Jermain, paste.ubuntu.com
#301 [11:51] <Jermain> https://paste.ubuntu.com/p/2vVNvCYrhX/
#302 [11:52] <mattym> Jermain, Can you try starting it on 1.13.1 and get the output from that.
#303 [11:54] <allynoodle> how about this one, https://paste.ubuntu.com/p/7cTzZTgCM6/ from .minecraft>logs>latest becasue there is no crashreports folder
#304 [11:54] <mattym> allynoodle, Ok, gonna have to go on a guess here then.
#305 [11:54] <mattym> allynoodle, From the games Title Menu select Options, then Video Settings, scroll down and make sure Use VBO's are set to Off.
#306 [11:56] <Jermain> Well that crashed just by starting it up
#307 [11:56] <mattym> Jermain, Did it put anything in the log?
#308 [11:56] <Jermain> https://paste.ubuntu.com/p/ZxB4x66cGm/
#309 [11:56] <Jermain> only thing was the error code
#310 [11:56] <mattym> Jermain, Ok good
#311 [11:57] <mattym> Jermain, A few things to check then
#312 [11:57] <mattym> Jermain, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#313 [11:57] <allynoodle> goodie, i turned off vob and decreased shadows and all that and now i can play
#314 [11:57] <allynoodle> thank you
#315 [11:57] <mattym> Jermain, Also, do you have Razer Synapse installed?
#316 [11:57] <mattym> Jermain, Also, do you have Razer Synapse installed?
#317 [11:57] * allynoodle [webchat@5e016e4f.bb.sky.com] has left #minecrafthelp
#318 [11:58] <Jermain> Nope
#319 [11:58] <Jermain> And crashed again
#320 [11:58] <mattym> ??> Jermain av/adwcleaner
#321 [11:58] <Absol> Jermain: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#322 [11:58] <Absol> Jermain: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#323 [11:59] <Jermain> Already running housecall rn
#324 [11:59] <Jermain> do I need to use adwcleaner?
#325 [11:59] <mattym> Jermain, Of the things we know to cause that exit code, we know ADWCleaner will fix the issues.
#326 [12:01] * MasterExituS [webchat@dslb-088-069-004-239.088.069.pools.vodafone-ip.de] has joined #minecrafthelp
#327 [12:04] <MasterExituS> Hi there, if it posible that the reset password mail doesnt work ?
#328 [12:04] * jermain [webchat@541882E0.cm-5-1c.dynamic.ziggo.nl] has joined #minecrafthelp
#329 [12:04] <Greymagic27> When did you send the email? @MasterExituS
#330 [12:05] <mattym> MasterExituS, What do you mean?
#331 [12:05] <jermain> Okay that seemed to have fixed the issue
#332 [12:05] <MasterExituS> 20min ago ?
#333 [12:05] <mattym> jermain, Ok good.
#334 [12:05] <jermain> Thankyou mattym
#335 [12:05] * jermain [webchat@541882E0.cm-5-1c.dynamic.ziggo.nl] has quit. (Client Quit)
#336 [12:05] <Greymagic27> ??> @MasterExituS account/response
#337 [12:05] <Absol> @MasterExituS: Mojang Support typically responds to email queries within 5-7 business days, however sometimes this cannot be achieved due to backlog (e.g holidays).
#338 [12:05] <Absol> @MasterExituS: You can check the latest response timeframe target here: https://help.mojang.com/customer/portal/articles/359446
#339 [12:06] <mattym> Greymagic27, That is for support requests.
#340 [12:06] <mattym> MasterExituS, Did you check any spam/junk folders in the email?
#341 [12:06] <MasterExituS> Yes i have checked.
#342 [12:06] <Greymagic27> O h
#343 [12:07] <mattym> MasterExituS, Are you sure you requested it to the correct email?
#344 [12:07] <MasterExituS> there issnt any mail from mojang.
#345 [12:08] <MasterExituS> yes i have only this one mail address and a friend reset also his password to test, but he become also not an email from mojang, sorry for bad english ^^
#346 [12:08] <mattym> ??> MasterExituS account/send-email
#347 [12:08] <Absol> MasterExituS: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#348 [12:08] <Absol> MasterExituS: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#349 [12:09] * Player7 [webchat@194.152.15.94] has joined #minecrafthelp
#350 [12:10] <MasterExituS> oh okay thank you Absol
#351 [12:10] <MasterExituS> So maybe need to wait a wile.
#352 [12:10] <Player7> Alright, I'm back and I have once again confirmed the issue I was having with server lag with the host and player connected to the same Local Area Network.
#353 [12:11] <Player7> What platform do you recommend for sharing server logs?
#354 [12:11] <mattym> ??> Player7 paste
#355 [12:11] <Absol> Player7: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#356 [12:12] <MasterExituS> thank you all nice support and sorry for my bad english, have a nice day :D
#357 [12:14] * tanoprime [webchat@213-243-183-35.bb.dnainternet.fi] has joined #minecrafthelp
#358 [12:15] <tanoprime> How can I reactivate an old Minecraft account? Website doesn't recognize my credentials, yet I had bought the game.
#359 [12:15] * Player7 [webchat@194.152.15.94] has joined #minecrafthelp
#360 [12:15] * Player7 [webchat@194.152.15.94] has joined #minecrafthelp
#361 [12:16] * MasterExituS [webchat@dslb-088-069-004-239.088.069.pools.vodafone-ip.de] has left #minecrafthelp
#362 [12:16] <mattym> tanoprime, Did you ever migrate the account?
#363 [12:16] <tanoprime> no :(
#364 [12:16] <tanoprime> lived without a PC for a long time
#365 [12:16] <mattym> tanoprime, Are you still able to log into the game itself?
#366 [12:17] <tanoprime> can't download it to log into it
#367 [12:17] <tanoprime> on a new pc, and the site asks me to buy the game to download the client
#368 [12:17] <mattym> tanoprime, First make a Mojang account on mojang.com
#369 [12:17] <mattym> tanoprime, Then go to account.mojang.com/migrate
#370 [12:18] <mattym> tanoprime, As long as the username and password you have are correct, you will be able to migrate it, then have access to it again.
#371 [12:19] <Player7> There we go, I got disconnected. My server log is: https://paste.ubuntu.com/p/2pyNwx7Gsz/
#372 [12:19] <Player7> For some reason the server is lagging far behind every few seconds even though it's barely utilizing the system it's in.
#373 [12:19] <mattym> Player7, Are you running the server and game on the same computer?
#374 [12:20] <Player7> No.
#375 [12:20] <mattym> Player7, Cant tell from the log, are you running the server on Windows, Linux, or Mac?
#376 [12:20] <Player7> Windows 10
#377 [12:21] <mattym> Player7, What its the command you used in the Batch file?
#378 [12:22] <tanoprime> thank you mattym
#379 [12:22] <Player7> @ECHO OFF
#380 [12:22] <Player7> java -Xms1024M -Xmx2048M -jar server.jar
#381 [12:22] <mattym> tanoprime, All worked out?
#382 [12:23] <mattym> Player7, Add a 3rd line that just says: pause
#383 [12:23] <mattym> Player7, Run the server again, and see if any info shows up in the terminal window
#384 [12:26] <Player7> Nah, it's about the same.
#385 [12:26] <mattym> Player7, Is anything else running on the server computer?
#386 [12:26] <Player7> Absolutely nothing
#387 [12:26] <mattym> Player7, What are the specs of the server PC?
#388 [12:28] <Player7> Memory: 8GB, CPU: Intel 4 Core Pentium N3700 @ 2,4 GHz
#389 [12:29] <tanoprime> mattym still didn't manage to migrate, but was able to download a client and login with the old account
#390 [12:29] * tanoprime [webchat@213-243-183-35.bb.dnainternet.fi] has quit. (Quit: webchat.esper.net)
#391 [12:29] <mattym> Player7, That is really underpowered to use as a server.
#392 [12:30] * Player7 [webchat@194.152.15.94] has joined #minecrafthelp
#393 [12:31] <Player7> That's weird. I used a much worse laptop with 4 GB ram and a 10-year-old Celeron processor and didn't have any problems.
#394 [12:31] <Player7> Also sorry, I keep getting disconnected from this chat every few minutes.
#395 [12:33] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 183 seconds)
#396 [12:37] * Player7 [webchat@194.152.15.94] has quit. (Quit: webchat.esper.net)
#397 [12:38] * minecraftplayer456 [webchat@cpc87293-slou4-2-0-cust168.17-4.cable.virginm.net] has joined #minecrafthelp
#398 [12:40] <minecraftplayer456> Hi, i'm trying to get in to minecraft but it wont let me. I click on it in my toolbar, then get to the page where i choose the version and click select but it doesnt load past that page. ive tried all versions from 1.12-1.13.1 but none will let me in please help
#399 [12:46] <mattym> minecraftplayer456, Any errors or messages?
#400 [12:47] <minecraftplayer456> nope nothing
#401 [12:47] <mattym> ??> minecraftplayer456 launcher/log
#402 [12:47] <Absol> minecraftplayer456: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#403 [12:47] <minecraftplayer456> thank you ill have a look
#404 [12:49] <minecraftplayer456> on my game output theres alot of red
#405 [12:52] <mattym> minecraftplayer456, Follow the instructions, and get the paste link it has you make for us.
#406 [12:53] <minecraftplayer456> https://paste.ubuntu.com/p/VmHs4t7tt6/
#407 [13:01] <mattym> ??> minecraftplayer456 mods
#408 [13:01] <Absol> minecraftplayer456: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#409 [13:02] <minecraftplayer456> ive tried with all even withiout mods
#410 [13:12] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#411 [13:16] * mib_p4aq1q [Mibbit@37.189.23.136] has joined #minecrafthelp
#412 [13:16] * Absol kicked mib_p4aq1q from #minecrafthelp (Reason: ib_p4aq1q :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#413 [13:23] * lahwran [sid187733@id-187733.tooting.irccloud.com] has quit. (Remote host closed the connection)
#414 [13:26] * lahwran [sid187733@id-187733.tooting.irccloud.com] has joined #minecrafthelp
#415 [13:26] * nathan [webchat@host86-162-54-111.range86-162.btcentralplus.com] has joined #minecrafthelp
#416 [13:26] * Mastercraft [webchat@ool-4571aa89.dyn.optonline.net] has joined #minecrafthelp
#417 [13:26] <nathan> hello, i just purchased minecraft but it keeps quiting unexpectadely
#418 [13:27] <Mastercraft> once i ipress the play button it doesnt load at all
#419 [13:27] * nathan is now known as Guest37224
#420 [13:27] <Guest37224> can anyone help?>
#421 [13:27] <Mastercraft> can someone help
#422 [13:27] <Greymagic27> @Mastercraft, What do you mean?
#423 [13:28] <Mastercraft> once i load minecraft i press play and the bar doesnt load
#424 [13:28] <Greymagic27> ??> @Mastercraft tools/hjt
#425 [13:29] <Absol> @Mastercraft: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#426 [13:29] <Absol> @Mastercraft: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#427 [13:31] <Mastercraft> let me try now
#428 [13:31] <Mastercraft> no it just says this Unable to save download. szl.json
#429 [13:31] <Greymagic27> Please follow the instructions absol has given you
#430 [13:32] <Mastercraft> i did it said my system denied it
#431 [13:32] <Greymagic27> Is there anyway you can get it to allow it?
#432 [13:32] <mattym> Mastercraft, Hit ok then continue with the instructions
#433 [13:32] <Mastercraft> idk
#434 [13:33] <Mastercraft> ok
#435 [13:33] * Guest37224 [webchat@host86-162-54-111.range86-162.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#436 [13:34] <Mastercraft> let me see now
#437 [13:36] <Mastercraft> ok now it only loads to majang
#438 [13:36] <Mastercraft> mojang
#439 [13:36] <mattym> Mastercraft, We need the report from the program you were told to use.
#440 [13:37] <Mastercraft> o it works
#441 [13:37] <Mastercraft> ok
#442 [13:37] <Mastercraft> chow
#443 [13:48] * punkdaddie [webchat@66.60.122.102] has quit. (Quit: webchat.esper.net)
#444 [13:54] * _DaBez_ [webchat@209.126.90.178] has joined #minecrafthelp
#445 [13:54] <_DaBez_> hi
#446 [13:54] <Greymagic27> Hi!
#447 [13:55] <_DaBez_> i can't login to my account, it says 'servers unreachable'
#448 [13:55] <_DaBez_> in minecraft
#449 [14:04] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
#450 [14:09] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#451 [14:43] * TrashBucket [webchat@rrcs-64-183-81-94.west.biz.rr.com] has joined #minecrafthelp
#452 [14:46] <TrashBucket> Hey, so my game won't load up, it just sits on the Mojang loading screen forever with a (Not Responding) in the top left corner, I've tried everything I can think of, can you help me please
#453 [14:59] * Axotics [webchat@cpc126520-gtya5-2-0-cust196.4-4.cable.virginm.net] has joined #minecrafthelp
#454 [15:01] <Axotics> when i download 1.13.1 it pops up with this https://paste.ubuntu.com/p/zDD7QwZk2j/
#455 [15:02] <Greymagic27> ??> @Axotics tools/hjt
#456 [15:02] <Absol> @Axotics: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#457 [15:02] <Absol> @Axotics: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#458 [15:03] <Axotics> sorry what do you mean when you say "Do a system scan and save a log file"?
#459 [15:03] <Greymagic27> Just follow the instructions, The program is safe
#460 [15:04] <Axotics> im confused on what you mean when you say that tho
#461 [15:04] <Greymagic27> Absol has given you instructions on how to download/use the program
#462 [15:04] <Greymagic27> You just need to follow them
#463 [15:05] * Webchat_54218 [webchat@r186-53-226-239.dialup.adsl.anteldata.net.uy] has joined #minecrafthelp
#464 [15:05] <Webchat_54218> 5ytyu
#465 [15:05] <Axotics> ok i understand but there is no option to save the log or do a system scan
#466 [15:06] <Greymagic27> Have you run the program as administrator? @Axotics
#467 [15:06] <Axotics> yes
#468 [15:06] <Greymagic27> Have you clicked 'I accept"
#469 [15:07] <Axotics> i clicked yes on when it asked if i wanted to allow administrator
#470 [15:07] <Greymagic27> You need to click yes on that
#471 [15:07] <Axotics> yes i did that
#472 [15:07] <Greymagic27> Then it should come up with a few buttons
#473 [15:08] <Greymagic27> You need to click 'Run a system scan and save a log file'
#474 [15:08] * Webchat_54218 [webchat@r186-53-226-239.dialup.adsl.anteldata.net.uy] has quit. (Client Quit)
#475 [15:08] <Axotics> i clicked yes on that and it just runs the launcher
#476 [15:08] <Axotics> i dont see no save log file or scan
#477 [15:08] <Greymagic27> Can you post a screenshot of what you see?
#478 [15:09] <Axotics> https://gyazo.com/353b7fc574652f1fdaaedf546b99d905
#479 [15:09] <Greymagic27> It shouldn't open the minecraft launcher..
#480 [15:10] <Axotics> should i re download the game?
#481 [15:10] <Greymagic27> No, hang on
#482 [15:10] <Greymagic27> ??> @Axotics av/adwcleaner
#483 [15:10] <Absol> @Axotics: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#484 [15:10] <Absol> @Axotics: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#485 [15:10] * NATHANJG2002 [webchat@5e0115d8.bb.sky.com] has joined #minecrafthelp
#486 [15:10] <Axotics> ok
#487 [15:11] <NATHANJG2002> what should i do if i try play 1.13 but it says cant save download
#488 [15:11] <Greymagic27> ??> @NATHANJG2002 tools/hjt
#489 [15:11] <Absol> @NATHANJG2002: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#490 [15:11] <Absol> @NATHANJG2002: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#491 [15:12] * Axotics [webchat@cpc126520-gtya5-2-0-cust196.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#492 [15:15] * Greymagic274 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#493 [15:15] * Greymagic274 [webchat@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#494 [15:17] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#495 [15:18] * greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#496 [15:19] * jiumbad [webchat@95.red-2-141-230.dynamicip.rima-tde.net] has joined #minecrafthelp
#497 [15:19] <jiumbad> heelo?
#498 [15:19] <greymagic27> NATHANJG2002 have you can the hi
#499 [15:19] <greymagic27> Hjt*
#500 [15:19] <greymagic27> (Hope I got the right person)
#501 [15:20] <greymagic27> Have you ran the hjt**
#502 [15:20] <jiumbad> i need help!
#503 [15:20] <jiumbad> can´t log into my account
#504 [15:20] <jiumbad> last time i logged in was around 2015
#505 [15:20] <greymagic27> jiumbad what does it say when you try
#506 [15:21] <jiumbad> its in spanish, but i´ll translate
#507 [15:21] <jiumbad> it says error trying to log in
#508 [15:21] <jiumbad> incorrect username or password
#509 [15:21] <jiumbad> i bought minecraft around 2012
#510 [15:21] <jiumbad> so i used my mc username to log in
#511 [15:22] <jiumbad> i tried to migrate, but it doesnt let me
#512 [15:22] <greymagic27> What is your username?
#513 [15:22] <jiumbad> MisterTroller23
#514 [15:22] <greymagic27> Ok, bare with me one second
#515 [15:22] <jiumbad> ty
#516 [15:23] * greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#517 [15:23] * greymagic27 [webchat@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#518 [15:23] <greymagic27> Use your email to login
#519 [15:24] <jiumbad> ill try rn
#520 [15:24] <jiumbad> same message
#521 [15:25] * greymagic27 [webchat@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#522 [15:28] <jiumbad> hello?
#523 [15:33] * Axotics [webchat@cpc126520-gtya5-2-0-cust196.4-4.cable.virginm.net] has joined #minecrafthelp
#524 [15:34] <Axotics> thank you guys my game is now back to normal
#525 [15:35] * Axotics [webchat@cpc126520-gtya5-2-0-cust196.4-4.cable.virginm.net] has quit. (Client Quit)
#526 [15:36] <jiumbad> guys
#527 [15:36] <jiumbad> i managed to log in with my email
#528 [15:37] <jiumbad> buut it says that i do not own mc
#529 [15:37] * ronan10 [webchat@cpc105078-sgyl40-2-0-cust401.18-2.cable.virginm.net] has joined #minecrafthelp
#530 [15:37] <ronan10> i am unable to log in or migrate my account
#531 [15:40] * ronan10 [webchat@cpc105078-sgyl40-2-0-cust401.18-2.cable.virginm.net] has quit. (Client Quit)
#532 [15:40] <jiumbad> anyone there?
#533 [15:42] * Eric [webchat@host-89-232-45-96.gelink.ge] has joined #minecrafthelp
#534 [15:42] <Eric> helo
#535 [15:42] <Eric> i need your help
#536 [15:43] <Eric> excuse me
#537 [15:43] <Eric> someone here?
#538 [15:43] <Eric> please
#539 [15:44] * NATHANJG2002 [webchat@5e0115d8.bb.sky.com] has quit. (Quit: webchat.esper.net)
#540 [15:44] * Eric [webchat@host-89-232-45-96.gelink.ge] has quit. (Client Quit)
#541 [16:06] * Fishboyideker [webchat@99-109-225-40.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#542 [16:07] * Fishboyideker [webchat@99-109-225-40.lightspeed.hstntx.sbcglobal.net] has quit. (Client Quit)
#543 [16:08] * Ben [webchat@pool-173-75-142-199.pitbpa.fios.verizon.net] has joined #minecrafthelp
#544 [16:09] * Ben is now known as Guest51193
#545 [16:09] <Guest51193> well it just says that it unable to save download en_au.json
#546 [16:10] <Guest51193> any help would be appriciated
#547 [16:20] * mcnew [webchat@99-91-151-85.lightspeed.iplsin.sbcglobal.net] has joined #minecrafthelp
#548 [16:24] * e_l1997 [~quassel@77.240.75.41] has quit. (Remote host closed the connection)
#549 [16:24] <mcnew> I am getting a not responding on my game I have downloaded the latest version of java and still not working
#550 [16:44] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#551 [16:49] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#552 [17:15] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#553 [17:18] * bracks [webchat@wsip-184-177-167-163.sd.sd.cox.net] has joined #minecrafthelp
#554 [17:18] <bracks> hello
#555 [17:18] <bracks> so like
#556 [17:18] <bracks> a long time ago i used someone elses email
#557 [17:18] <bracks> for my account
#558 [17:19] <bracks> and i dont remember my account questions but i know like two of them
#559 [17:20] * bracks [webchat@wsip-184-177-167-163.sd.sd.cox.net] has quit. (Client Quit)
#560 [17:25] * Webchat_13925 [webchat@static-ip-adsl-190.186.40.4.cotas.com.bo] has joined #minecrafthelp
#561 [17:26] <Webchat_13925> it does not let me into the game
#562 [17:27] <Webchat_13925> https://paste.ubuntu.com/p/9qJ7T7HQ6b/
#563 [17:40] * Sarcasthicc [webchat@71-128-10-121.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#564 [17:43] <Sarcasthicc> My sister deleted the gmail she set up his account under, she also set up his security questions. She and my brother cannot remember what the questions are so he is unable to change his user, mc skin, and log into his Mojang account since we got new wifi it does not recognize the ip so it ask for the security questions. He also cant change his pass
#565 [17:43] <Sarcasthicc> since he has no accses to the email his acc was set up under. I want to know if i can Switch the email for the account
#566 [17:44] <Sarcasthicc> by 'he' i mean my brother
#567 [18:41] * sarcasthicc [webchat@71-128-10-121.lightspeed.sndgca.sbcglobal.net] has joined #minecrafthelp
#568 [19:00] * pieface [webchat@mta-24-26-10-58.mi.rr.com] has joined #minecrafthelp
#569 [19:01] <pieface> ok so I changed my name and it wont let me join servers anymore is this fixable before 30days when I can change my name back
#570 [19:01] <pieface> lz help me
#571 [19:01] <pieface> plz
#572 [19:02] <pieface> Absol Andrio
#573 [19:02] <pieface> DopeGhoti
#574 [19:02] <pieface> Espercorn
#575 [19:02] <pieface> GreyBot GreyVulpine
#576 [19:02] <pieface> SOMEONE
#577 [19:02] <pieface> plz
#578 [19:09] * TrashBucket [webchat@107-204-216-19.lightspeed.irvnca.sbcglobal.net] has joined #minecrafthelp
#579 [19:10] * TrashBucket [webchat@107-204-216-19.lightspeed.irvnca.sbcglobal.net] has quit. (Client Quit)
#580 [19:26] * veros1968 [webchat@201-254-176-119.speedy.com.ar] has joined #minecrafthelp
#581 [19:29] * matheus [webchat@201.3.225.210.brasiltelecom.net.br] has joined #minecrafthelp
#582 [19:30] <matheus> porfavor
#583 [19:30] * matheus [webchat@201.3.225.210.brasiltelecom.net.br] has quit. (Client Quit)
#584 [19:38] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#585 [20:49] * Guest51193 [webchat@pool-173-75-142-199.pitbpa.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#586 [20:52] * Shinobi_SE [webchat@50-80-29-16.client.mchsi.com] has joined #minecrafthelp
#587 [20:52] <Shinobi_SE> minecraft crash on start up
#588 [20:53] * Shinobi_SE [webchat@50-80-29-16.client.mchsi.com] has quit. (Client Quit)
#589 [21:34] * brandon [webchat@71-9-129-214.dhcp.mdfd.or.charter.com] has joined #minecrafthelp
#590 [21:37] <brandon> Hi, i recently decided to get back into minecraft and my login credentials did not work. turns out by account was old and needed to be migrated. However, it has apparently already been migrated somewhat recently and i believe has been hacked as i did not do this. "forgot password" will not send an email to me because i believe the email may have be
#591 [21:37] <brandon> en changed. Help?
#592 [21:52] <mattym> ??> brandon account/send-email
#593 [21:52] <Absol> brandon: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#594 [21:52] <Absol> brandon: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#595 [21:58] * Mikecrack_YT [webchat@190.233.166.134] has joined #minecrafthelp
#596 [21:59] <Mikecrack_YT> no malograr el minecracft
#597 [22:00] <Mikecrack_YT> no malograr el minecraft
#598 [22:06] * Mikecrack_YT [webchat@190.233.166.134] has quit. (Quit: webchat.esper.net)
#599 [22:20] * xCa8L [webchat@176.47.27.39] has joined #minecrafthelp
#600 [22:21] <xCa8L> hey every bodey i have a proplem
#601 [22:21] <xCa8L> the game doseint work i don know
#602 [22:22] * xCa8L [webchat@176.47.27.39] has quit. (Client Quit)
#603 [23:02] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has quit. (Ping timeout: 180 seconds)
#604 [23:29] * Webchat_90551 [webchat@static-50-43-30-167.bvtn.or.frontiernet.net] has joined #minecrafthelp
#605 [23:29] <Webchat_90551> when i launch minecraft it tells me unable to save download
#606 [23:29] <Webchat_90551> how do i fix
#607 [23:31] * Webchat_90551 [webchat@static-50-43-30-167.bvtn.or.frontiernet.net] has quit. (Client Quit)
#608 [23:34] * knife [b3nk@killin.us] has joined #minecrafthelp
#609 [23:43] * simpleauthority [~simple@i.am.an.algorithmjunkie.com] has joined #minecrafthelp