#1 [00:01] * Ashurz [webchat@d75-159-194-1.abhsia.telus.net] has joined #minecrafthelp
#2 [00:02] <Ashurz> I am having issue, game crashing at main title screen, was working fine earlier today, but now can't proceed past title screen, options or ideas?
#3 [00:03] <Ashurz> i did attempt to uninstall program and reinstall program, but did not change outcome
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#6 [01:35] * DARK [webchat@host-41.237.79.96.tedata.net] has joined #minecrafthelp
#7 [01:36] <DARK> how are you
#8 [01:36] <DARK> I'm having a problem with the game
#9 [01:37] <DARK> Crash GEAM
#10 [01:41] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 202 seconds)
#11 [01:41] <DARK> What should I do
#12 [01:43] * name0 [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#13 [01:44] <name0> when i go to exit fullscreen its fine exept on 1.13 where it shakes and says its out of fullscreen but is still in fullscreen
#14 [01:45] * ThatTGF [webchat@c-68-37-5-108.hsd1.mi.comcast.net] has joined #minecrafthelp
#15 [01:46] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
#16 [01:46] <ThatTGF> I need to change my email for my account because the email registered to the account is no longer in use and I don't have the log in information.
#17 [01:46] <ThatTGF> Also need to change my security questions
#18 [01:47] <DARK> What should I do
#19 [01:47] <ThatTGF> what do I do
#20 [01:49] <name0> ThatTGF if you dont use that email any longer and have forgotten your credenctials then buy a new account because mojang cant prove you arent just trying to steal someones account
#21 [01:49] <ThatTGF> I have all the sign in though
#22 [01:50] * name0 is now known as celem-nameo
#23 [01:50] * celem-nameo is now known as shit-schmidt
#24 [01:51] * shit-schmidt is now known as cumpussy
#25 [01:51] <cumpussy> creampie
#26 [01:51] * cumpussy [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#27 [02:00] <DARK> help me
#28 [02:04] <ThatTGF> what do you need help with dark
#29 [02:05] <DARK> Crash GEAM
#30 [02:05] <DARK> ThatTGF Crash GEAM
#31 [02:06] <ThatTGF> your mc is crashing DARK?
#32 [02:07] <Andrio> ??> ThatTGF account/send-email
#33 [02:07] <Absol> ThatTGF: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#34 [02:07] <Absol> ThatTGF: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#35 [02:07] <Andrio> ??> DARK launcher/crash-log
#36 [02:07] <Absol> DARK: We need to see your crash log, which is created after a crash.
#37 [02:07] <Absol> DARK: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#38 [02:14] <DARK> 1 m
#39 [02:15] <DARK> https://paste.ubuntu.com/p/DVvtrz2S5G/
#40 [02:16] <DARK> this is it
#41 [02:17] <DARK> Absol
#42 [02:22] <Andrio> ??> DARK win/DXDiag
#43 [02:22] <Absol> DARK: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#44 [02:23] <DARK> It's a screen card is not it
#45 [02:27] <DARK> https://paste.ubuntu.com/p/pQ4SGvbvjq/
#46 [02:28] <DARK> Who should send this
#47 [02:28] <DARK> Absol
#48 [02:29] <Andrio> DARK, I'm afraid your PC's hardware isn't fully supported on Windows 8.1; you'll need to install Windows 7 or use a newer video card/PC
#49 [02:31] <DARK> I have been a Windows 7 administrator and have downloaded Windows8.1
#50 [02:31] <Andrio> mm
#51 [02:31] <DARK> Do I have to download Windows 7 again?
#52 [02:32] <DARK> In Windows7 H it works fine
#53 [02:32] <DARK> what should I do
#54 [02:32] <DARK> ؟
#55 [02:33] <DARK> @Andrio
#56 [02:33] <Andrio> DARK, install Windows 7 or get a newer video card or a newer PC.
#57 [02:34] <DARK> Should I buy a video card?
#58 [02:34] <DARK> The cause of the problem is the screen card does not
#59 [02:37] <Andrio> DARK, if you want to play games on that PC, yes.
#60 [02:37] <DARK> I will do this now thanks for your help
#61 [03:02] * DARK [webchat@host-41.237.79.96.tedata.net] has quit. (Quit: webchat.esper.net)
#62 [03:02] <ThatTGF> Gutne Tag
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#71 [05:49] * Tunguss [webchat@95.68.89.107] has joined #minecrafthelp
#72 [05:49] <Tunguss> Hello
#73 [05:49] <Tunguss> Could someone tell me, why I can't join my server?
#74 [05:49] <Tunguss> http://prntscr.com/kom0fk
#75 [05:49] <Odysseius> Tunguss, What does it say when you try to join?
#76 [05:50] <Tunguss> http://prntscr.com/kom1rp
#77 [05:51] <Odysseius> Tunguss, How is the server hosted?
#78 [05:51] <Tunguss> By that server launcher, you need to run it to join it.
#79 [05:51] <Tunguss> need accept EULA..
#80 [05:52] <Odysseius> Tunguss, And it's running on the same system you are trying to join it from?
#81 [05:52] <Tunguss> Yes
#82 [05:52] <Odysseius> Tunguss, What address are you using?
#83 [05:52] * Erishue10 [webchat@177.142.136.11] has joined #minecrafthelp
#84 [05:52] <Tunguss> Address?
#85 [05:53] <Odysseius> Tunguss, What did you put in as IP?
#86 [05:53] <Tunguss> My own IP
#87 [05:53] <Odysseius> Tunguss, Did you set up port forwarding?
#88 [05:53] <Tunguss> Yes
#89 [05:53] <Erishue10> bora fazer uma pingola gigante no meu server privado?
#90 [05:53] <Odysseius> Erishue10, English please.
#91 [05:53] <Erishue10> eu prdciso de ajuda
#92 [05:54] <Odysseius> Tunguss, Can you join the server using "localhost", just to test?
#93 [05:54] <Tunguss> No, http://prntscr.com/kom3i5
#94 [05:56] <Tunguss> Hello?
#95 [05:56] * Erishue10 [webchat@177.142.136.11] has quit. (Client Quit)
#96 [05:57] <Tunguss> Odysseius??
#97 [05:58] <Odysseius> Tunguss, Does the server log show anything?
#98 [05:58] <Tunguss> It shows some kind of warning "[13:52:32 WARN]: Can't keep up! Did the system time change, or is the server overloaded? Running 2543ms behind, skipping 50 tick(s)"
#99 [06:02] <Odysseius> Tunguss, Restart your router and PC, and make sure the port forwarding is set up correctly.
#100 [06:02] <Tunguss> OK I'll be back in a while.
#101 [06:09] * Capping [webchat@97-87-233-91.dhcp.sgnw.mi.charter.com] has joined #minecrafthelp
#102 [06:10] <Capping> Helo
#103 [06:10] <Odysseius> Capping, Hello
#104 [06:10] <Capping> I need help and its not listed anywhere for account issues
#105 [06:11] <Odysseius> Capping, What do you need help with?
#106 [06:11] <Capping> The email tied to my mojang account for minecraft was terminated and I cant get it back.
#107 [06:12] <Odysseius> Capping, Have you tried this yet?: https://account.mojang.com/changeemail/request
#108 [06:12] <Capping> Yes
#109 [06:12] <Capping> I dont remember one of my secuirty questions I know only 2 of them
#110 [06:12] <Capping> I have proof that is my account though
#111 [06:12] <Odysseius> Capping, The transaction ID?
#112 [06:13] <Capping> Where do you get that
#113 [06:13] <Odysseius> ??> Capping account/trans-id
#114 [06:13] <Absol> Capping: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#115 [06:13] <Odysseius> Capping, When you found the transaction ID, contact Mojang with it.
#116 [06:13] <Odysseius> ??> Capping account/send-email
#117 [06:13] <Absol> Capping: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#118 [06:13] <Absol> Capping: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#119 [06:13] * Tunguss [webchat@95.68.72.222] has joined #minecrafthelp
#120 [06:13] <Tunguss> Hello
#121 [06:13] <Tunguss> I'm back
#122 [06:13] <Capping> What if you cannt get your transaction Id? but have other forms of proof that its yours?
#123 [06:14] <Odysseius> Capping, contact Mojang anyway, but be aware the the transaction ID is the only accepted proof of purchase.
#124 [06:14] <Capping> Awh really
#125 [06:15] <Capping> I cant get my transaction Id because the email is terminated so all the money I have spent is just gone?
#126 [06:15] <Odysseius> Capping, Contact Mojang please.
#127 [06:15] <Capping> Where
#128 [06:15] <Odysseius> Capping, Absol gave you all the information.
#129 [06:16] <Odysseius> poor Absol, always being ignored.
#130 [06:18] <Tunguss> Now I can't open my server jar file
#131 [06:19] <Tunguss> It after 2 seconds closes
#132 [06:19] <Odysseius> Tunguss, Check the server log file
#133 [06:19] <Tunguss> I think I need to forward por tagain
#134 [06:20] <Tunguss> No, I have forwareded it.
#135 [06:20] <Odysseius> Tunguss, It's probably a different IP now.
#136 [06:21] <Tunguss> Yes
#137 [06:21] <Tunguss> That is.. what I need to do now?
#138 [06:21] <Odysseius> Tunguss, Change everything so it matches the new IP.
#139 [06:22] <Odysseius> Tunguss, However, make sure that the "server-ip" in the server.properties is empty.
#140 [06:23] <Tunguss> In server notepad file, where is "server-ip" I'm writing Ipv4 address
#141 [06:23] <Odysseius> don't.
#142 [06:23] <Tunguss> What then? Empty?
#143 [06:23] <Odysseius> leave it empty, yes
#144 [06:23] <Tunguss> Ok, now
#145 [06:23] <Odysseius> Tunguss, Check if it works.
#146 [06:24] <Tunguss> Yes
#147 [06:24] <Tunguss> Works
#148 [06:24] <Tunguss> Now?
#149 [06:25] <Odysseius> Tunguss, Does the server work?
#150 [06:25] <Tunguss> With my new IP doesnt
#151 [06:25] <Odysseius> Tunguss, Does it start?
#152 [06:25] <Tunguss> Yes
#153 [06:26] <Tunguss> I can go inside with localhost
#154 [06:26] <Odysseius> Tunguss, Alright, so something isn't correct with your port forwarding then.
#155 [06:28] <Tunguss> Everything is ok, WAN and LAN port have 25565
#156 [06:28] <Odysseius> Tunguss, And the server itself is on port 25565 as well?
#157 [06:28] <Tunguss> Yes
#158 [06:30] <Tunguss> Shall I put in server notepad my ipv4 address?
#159 [06:33] <Tunguss> I put it, and now I can't join
#160 [06:33] <Odysseius> Tunguss, Don't put it in, it's going to break it
#161 [06:34] <Odysseius> Tunguss, If it's on the same IP you are joining IRC with, I can't see it.
#162 [06:34] <Odysseius> Tunguss, Hence something is probably not correct with your portforwarding.
#163 [06:34] <Tunguss> Ok, it seems it won't work for me, thanks for your support anyways.
#164 [06:42] * Kelis [webchat@02d97a43.bb.sky.com] has joined #minecrafthelp
#165 [06:43] <Kelis> my friend is having issues getting on to minecraft as it just freezes on the loading page
#166 [06:43] <Odysseius> ??> Kelis av/adwcleaner
#167 [06:43] <Absol> Kelis: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#168 [06:43] <Absol> Kelis: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#169 [06:43] <Odysseius> Kelis, Tell your friend to run that program.
#170 [06:44] <Kelis> ok
#171 [06:48] <Kelis> hoe do you run a scan on a computer?
#172 [06:49] <Kelis> how*
#173 [06:49] <Odysseius> Kelis, read the line above that.
#174 [06:49] <Odysseius> there are two lines to the instructions
#175 [06:49] <Kelis> ok
#176 [06:51] <Kelis> thx im speaking to her now she is trying to do it
#177 [06:55] <Kelis> ok she has done it
#178 [06:55] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#179 [06:56] <Kelis> is there anything else she needs to do?
#180 [06:56] <Odysseius> Kelis, Restart the PC.
#181 [06:56] <Odysseius> Kelis, Then try to run the game.
#182 [06:56] <Kelis> ok
#183 [06:57] <Kelis> any specific version?
#184 [06:57] <Odysseius> Kelis, 1.13.1
#185 [06:57] <Kelis> ok
#186 [06:58] <Kelis> for 1.13.1 it says unable to download
#187 [06:59] <Odysseius> ??> Kelis error/download
#188 [06:59] <Absol> Kelis: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
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#190 [07:03] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#191 [07:11] * bentso [webchat@host19-244-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#192 [07:12] <bentso> hi, I've just installed minecraft but I cannot enter because the launcher is all black, how can I solve this issue?
#193 [07:12] <Odysseius> ??> bentso av/adwcleaner
#194 [07:12] <Absol> bentso: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#195 [07:12] <Absol> bentso: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#196 [07:13] <bentso> ok thank you!
#197 [07:16] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has joined #minecrafthelp
#198 [07:18] <Unsalted> Hello, so recently my minecraft has not been working the way that it obviously should. And what I mean by this is, that the game will not load past the Mojang screen. Whenever I would open the game, I would load the Mojang screen, pause for a second THEN would load the game, but since yesterday. All it's been doing is trying to load the Mojang scre
#199 [07:18] <Unsalted> en, taks an extremely long time and when I go to close it, says the game crashed due to an unexpected Error. I have tried EVERYTHING to resolve the issue. But nothing seems to have worked. Please help !
#200 [07:19] <Odysseius> Unsalted, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#201 [07:20] <Unsalted> No overlay enabled :(
#202 [07:20] <Odysseius> ??> Unsalted av/adwcleaner
#203 [07:20] <Absol> Unsalted: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#204 [07:20] <Absol> Unsalted: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#205 [07:20] <Unsalted> Alright, thank you so much. I'll give it a try
#206 [07:21] <Kelis> it wont even load up the mojang sign any more now what shall i do?
#207 [07:21] <Odysseius> ??> Kelis tools/hjt
#208 [07:21] <Absol> Kelis: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#209 [07:21] <Absol> Kelis: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#210 [07:22] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#211 [07:27] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has joined #minecrafthelp
#212 [07:27] <Unsalted> Okay, I cleaned my PC and gave it a restart
#213 [07:29] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has quit. (Client Quit)
#214 [07:32] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has joined #minecrafthelp
#215 [07:33] <Unsalted> Sorry, another PC restart. I'm assuming my best bet is to try load of Minecraft again after the cleans?
#216 [07:33] <Odysseius> Unsalted, Yes.
#217 [07:33] <Unsalted> Alright
#218 [07:36] <Unsalted> It works! Thank you guys so much for your help. I really do appreciate it!
#219 [07:39] * bentso [webchat@host19-244-dynamic.17-79-r.retail.telecomitalia.it] has joined #minecrafthelp
#220 [07:41] <bentso> hi again, my issue was that the launcher was all black so I couldn't see anything or start the game. I've installed adwCleaner as suggested but it didn't change anything. I'm still with a black window when I play the launcher to start the game
#221 [07:42] <Greymagic27> Did you click the clean button and restart your PC?
#222 [07:42] <Odysseius> bentso, Have you done a full scan with Adwcelaner?
#223 [07:42] <bentso> yes
#224 [07:42] <Odysseius> ??> bentso tools/hjt
#225 [07:42] <Absol> bentso: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#226 [07:42] <Absol> bentso: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#227 [07:46] * Unsalted [webchat@cpc119884-nrwh12-2-0-cust168.4-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#228 [07:46] <bentso> https://paste.ubuntu.com/p/dTBPn4Tqf3/
#229 [07:47] <Odysseius> ??> bentso win/dxdiag
#230 [07:47] <Absol> bentso: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#231 [07:47] <bentso> ok, thank you again!
#232 [07:52] <bentso> https://paste.ubuntu.com/p/w4wRdVNZtf/
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#235 [08:02] * KaratemasterXSM [webchat@CPEac202e1053a3-CMac202e1053a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#236 [08:03] <KaratemasterXSM> Every time I start up minecraft on the title screen it crashes
#237 [08:03] <Odysseius> ??> KaratemasterXSM launcher/log
#238 [08:03] <Absol> KaratemasterXSM: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#239 [08:03] <Odysseius> KaratemasterXSM, Please copy the log after the game has crashed.
#240 [08:03] <Greymagic27> I'm just lerking here
#241 [08:07] <KaratemasterXSM> Alright should I post the log here
#242 [08:07] <Odysseius> KaratemasterXSM, The link to it, yes.
#243 [08:07] <KaratemasterXSM> https://paste.ubuntu.com/p/xhzSrTSttS/
#244 [08:07] <Odysseius> KaratemasterXSM, So it freezes, it doesn't crash?
#245 [08:08] <KaratemasterXSM> Well yes I guess that is what you would say
#246 [08:08] <Odysseius> ??> KaratemasterXSM av/adwcleaner
#247 [08:08] <Absol> KaratemasterXSM: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#248 [08:08] <Absol> KaratemasterXSM: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#249 [08:08] <Odysseius> KaratemasterXSM, Sorry, I know it's a tiny difference
#250 [08:10] <KaratemasterXSM> I actually have a different antivirus installed (BitDefender). I'm assuming I can use that for the scan instead
#251 [08:11] <Odysseius> KaratemasterXSM, No, it probably doesn't detect the things causing the issue.
#252 [08:16] * KaratemasterXSM [webchat@CPEac202e1053a3-CMac202e1053a0.cpe.net.cable.rogers.com] has joined #minecrafthelp
#253 [08:18] <KaratemasterXSM> Last time I was here I was asking for help with my minecraft title screen freezing. I was told to use an antivirus to clean my computer and restart. I started minecraft up again but it is still freezing
#254 [08:18] <Greymagic27> Did you remove everything ADWCleaner detected?
#255 [08:19] <KaratemasterXSM> Yes I did
#256 [08:20] <Odysseius> ??> KaratemasterXSM tools/hjt
#257 [08:20] <Absol> KaratemasterXSM: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#258 [08:20] <Absol> KaratemasterXSM: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#259 [08:22] <KaratemasterXSM> https://paste.ubuntu.com/p/g6HGszZJHN/
#260 [08:30] <KaratemasterXSM> You guys still there?
#261 [08:35] <Odysseius> KaratemasterXSM, Sorry, two seconds please.
#262 [08:35] <KaratemasterXSM> No worries take your time
#263 [08:37] <Odysseius> KaratemasterXSM, Uninstall McAfee and Rivet Smartbytes, make sure Minecraft is allowed through all components of Bitdefender. Also disable the Discord In-Game Overlay.
#264 [08:37] <KaratemasterXSM> Ok. Doing that right now
#265 [08:37] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has quit. (Ping timeout: 190 seconds)
#266 [08:39] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
#267 [08:46] <KaratemasterXSM> Thank you very much it is no longer freezing
#268 [08:46] * KaratemasterXSM [webchat@CPEac202e1053a3-CMac202e1053a0.cpe.net.cable.rogers.com] has quit. (Quit: webchat.esper.net)
#269 [09:15] * Dermot [~chatzilla@2601:681:780:3496:fd49:e19f:936a:4a8a] has joined #minecrafthelp
#270 [09:15] * Dermot [~chatzilla@2601:681:780:3496:fd49:e19f:936a:4a8a] has joined #minecrafthelp
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#272 [09:42] * adrian [webchat@p57B2FC01.dip0.t-ipconnect.de] has joined #minecrafthelp
#273 [09:42] * Dermot [~chatzilla@2601:681:780:3496:fd49:e19f:936a:4a8a] has joined #minecrafthelp
#274 [09:44] <adrian> hey, i can´t log in in my account which i createt years bevor. it says invalid Password or email-adress but both should be correct. can anybody help me?
#275 [09:44] <Odysseius> ??> adrian login/throttle
#276 [09:44] <Absol> adrian: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#277 [09:44] <Absol> adrian: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#278 [09:45] <adrian> ok i will try it. thanks
#279 [09:45] <Dermot> Okay, I have a problem. I've been playing Minecraft for years, messing with commands for years, but tried to write my first function file today. I wrote it at `datapacks/stuff/data/stuff/functions/deforest/run.mcfunction` within my single player save's root directory. I tried running the command `/function stuff:deforest/run`, and it reported "Unknown function stuff:deforest/run". I...
#280 [09:45] <Dermot> ...tried `/reload` and repeated the function command, and same error.
#281 [09:46] <Dermot> My datapack `stuff` has a pack.mcmeta file, with the following data: `{"pack": {"pack_format": "0","description": ""}}`.
#282 [09:46] <Dermot> I wrote both mcfunction and mcmeta files in UTF-8 wih no byte order mark.
#283 [09:48] <Odysseius> Dermot, Can't really help you with that right now here, try the forums instead: http://www.minecraftforum.net/forums/
#284 [09:48] <Dermot> Damn, was afraid of that.
#285 [09:51] <Dermot> I figure most people who come in here aren't writing their own functions?
#286 [09:51] <Odysseius> Dermot, It's more for tech support
#287 [09:52] <Dermot> Yeah, a function written and not recognized.
#288 [09:52] <Dermot> But I guess...this isn't the place for *that* kind of tech support.
#289 [09:52] <Odysseius> Dermot, I have absolutely no clue how datapacks work, sorry.
#290 [09:52] <Dermot> No, I understand. Thank you for your consideration.
#291 [09:53] <Dermot> To be honest, I just read about them for the first time, too.
#292 [09:54] <Dermot> Le sigh.
#293 [09:54] <Dermot> Le sigh.
#294 [09:54] * Dermot [~chatzilla@2601:681:780:3496:fd49:e19f:936a:4a8a] has left #minecrafthelp
#295 [10:02] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#296 [10:58] * IvarMedKnivar [webchat@92.254.170.123] has joined #minecrafthelp
#297 [10:59] <IvarMedKnivar> How do I solve the "Invalid session" error in minecraft? pc edition
#298 [11:00] <Greymagic27> Have you tried restarting your game?
#299 [11:00] <IvarMedKnivar> Yes, many times
#300 [11:00] <Odysseius> ??> IvarMedKnivar launcher/relog
#301 [11:00] <Absol> IvarMedKnivar: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#302 [11:01] <IvarMedKnivar> Imma try that, one sec
#303 [11:02] <IvarMedKnivar> Thanks guys, see ya
#304 [11:02] * IvarMedKnivar [webchat@92.254.170.123] has quit. (Client Quit)
#305 [11:14] * chiara [webchat@146-241-16-19.dyn.eolo.it] has joined #minecrafthelp
#306 [11:16] <chiara> hi,i've a problem,when i arrived in home page the game sad me this:Impossible save the download: wood1.ogg,how i can solve this problem?
#307 [11:16] <urielsalis> ??> chiara av/bytefence
#308 [11:16] <Absol> chiara: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#309 [11:16] <Odysseius> ??> chiara error/download
#310 [11:16] <Absol> chiara: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#311 [11:17] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#312 [11:18] <chiara> i don't have that software
#313 [11:18] <Odysseius> chiara, Check the list I just sent you.
#314 [11:18] <Odysseius> or Absol rather
#315 [11:20] * chiara [webchat@146-241-16-19.dyn.eolo.it] has quit. (Quit: webchat.esper.net)
#316 [11:22] * chiara [webchat@146-241-16-19.dyn.eolo.it] has joined #minecrafthelp
#317 [11:22] * chiara [webchat@146-241-16-19.dyn.eolo.it] has quit. (Client Quit)
#318 [11:23] * Adrian [webchat@p57B2FC01.dip0.t-ipconnect.de] has joined #minecrafthelp
#319 [11:24] <Adrian> hey, i have bought the game 2011. today i wanted to Play it but i only can Play the deme verion. what can i do?
#320 [11:32] * Jamie8 [webchat@184-088-078-024.res.spectrum.com] has joined #minecrafthelp
#321 [11:36] <Jamie8> I have an Xbox 360 and last night it prompted me to do an update. Ever since then I can log on and 2 player is a no go. It doesn't have an error code it just has a large box with an x in it then the screen pulls up the log in tab to the left but its blank
#322 [11:36] <Odysseius> Adrian, If you haven't migrated your accounr yet, make sure you log in with Username instead of E-Mail Address.
#323 [11:36] <Odysseius> Jamie8, I'm sorry, but we cannot offer support for the console editions in this chatroom. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#324 [11:40] <Jamie8> Migrated? Ive had the console for about a year. Im pretty sure I've migrated my account??? I log in with my gamer tag. Is that what you mean??
#325 [11:40] * User [webchat@78-160-109.adsl.cyta.gr] has joined #minecrafthelp
#326 [11:40] <Odysseius> Jamie8, Only messages starting with your Username are for you (like this: "YourUsername, follow these instructions."). Please ignore any instructions not directed at you.
#327 [11:40] * User [webchat@78-160-109.adsl.cyta.gr] has quit. (Client Quit)
#328 [11:41] * Jamie8 [webchat@184-088-078-024.res.spectrum.com] has quit. (Quit: webchat.esper.net)
#329 [11:53] * Kelis [webchat@02d97a43.bb.sky.com] has quit. (Quit: webchat.esper.net)
#330 [12:19] * loki [webchat@176.164.182.234] has joined #minecrafthelp
#331 [12:21] <loki> hello, i got a crash at loading either a new world or a previous one. i found many posts on the same subject with the same error, folowed al advices but Nothing managed to fix my problem
#332 [12:22] <loki> its about failed to create a child event loop
#333 [12:22] <Odysseius> ??> loki tools/hjt
#334 [12:22] <Absol> loki: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#335 [12:22] <Absol> loki: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#336 [12:23] <loki> im on w10 pro, ive tried remove Minecraft, java etc, tried the socket reset
#337 [12:23] <Greymagic27> Follow the instructions that absol has given you please @loki
#338 [12:24] <loki> oki, doing it
#339 [12:25] <loki> cant, it says my system denied access
#340 [12:25] <loki> i got Something still, ok i post it
#341 [12:25] <Greymagic27> Did you run it as administrator?
#342 [12:29] * ataliba [webchat@187.107.255.219] has joined #minecrafthelp
#343 [12:29] <loki> i pasted.. https://paste.ubuntu.com/p/bsBrkCvqzr/ is it that the link u want?
#344 [12:30] <Greymagic27> Remove razer synapse
#345 [12:30] <ataliba> https://paste.ubuntu.com/p/39kgcxWwwN/
#346 [12:30] <Odysseius> loki, Also, run these two programs:
#347 [12:30] <Odysseius> ??> loki av/adwcleaner
#348 [12:30] <Absol> loki: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#349 [12:30] <Absol> loki: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#350 [12:30] <Odysseius> ??> loki av/malwarebytes
#351 [12:30] <Absol> loki: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#352 [12:30] * ataliba [webchat@187.107.255.219] has quit. (Client Quit)
#353 [12:30] <Absol> loki: Download it here: https://www.malwarebytes.org/
#354 [12:30] <Absol> loki: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#355 [12:34] <loki> ok, i do that and ill come back, ty for now
#356 [12:34] <Greymagic27> your welcome
#357 [12:40] * loki [webchat@176.164.182.234] has joined #minecrafthelp
#358 [12:40] <loki> back
#359 [12:40] <Greymagic27> Have you removed razer synapse and ran those 2 programs?
#360 [12:40] <loki> it founded 9 bad things and removed them
#361 [12:41] <loki> nope, i didnt removed razer, will do it right now
#362 [12:41] <Greymagic27> Kk
#363 [12:41] <loki> why, if i may ask?
#364 [12:42] <Greymagic27> Because it is bad
#365 [12:42] <loki> lol
#366 [12:42] <Ralex> rather, not that's it's "bad", it's that it decides to muck with stuff it should not have
#367 [12:42] <Ralex> so it breaks things
#368 [12:43] <Ralex> that said, your error would not have been caused by it
#369 [12:43] <Greymagic27> But it's safer to remove it
#370 [12:43] <Ralex> not really
#371 [12:43] <loki> having a razer mouse and a razer keyboard, i found it quite convenient as with i can use macro, but ok
#372 [12:43] * szabrownik47 [webchat@host-176-221-113-78.dynamic.mm.pl] has joined #minecrafthelp
#373 [12:44] <loki> removed
#374 [12:44] <Greymagic27> Try launching your minecraft
#375 [12:44] <loki> could this has Something to do with fact (actually it started this way) suddenly atlauncher was not working anymore?
#376 [12:45] <loki> urm well same issue
#377 [12:46] <Greymagic27> Damn, I have to go sadly
#378 [12:46] <loki> The game crashed whilst updating screen events
#379 [12:46] <loki> Error: java.lang.IllegalStateException: failed to create a child event loop
#380 [12:46] <Ralex> get a new hjt report
#381 [12:47] <loki> can u please regive me the link to paste it?
#382 [12:48] <Ralex> https://paste.ubuntu.com
#383 [12:48] <loki> https://paste.ubuntu.com/p/dsXh8v39cW/
#384 [12:48] <loki> Added it to fav so ill not annoy u again :)
#385 [12:49] <Ralex> did you reboot after running the malwarebytes and adwcleaner scans?
#386 [12:49] <loki> yes, it says was ok
#387 [12:49] <loki> i let it restart
#388 [12:50] <loki> want me rescan in case?
#389 [12:50] <Ralex> yeah
#390 [12:51] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 183 seconds)
#391 [12:52] <loki> mm where is gone adwcleaner?
#392 [12:52] <loki> malwarebyte found 0
#393 [12:52] <szabrownik47> Hello i have bug with connecting to my friend game, and servers not working too. "Unable to connect to world". Futured servers are working normal. (minecraft windows 10)
#394 [12:55] <loki> adwcleaner found 0
#395 [13:03] <loki> ok, i tried run an other version of Minecraft 1.13.1, its getting worse
#396 [13:03] <loki> Failed to write core dump. Minidumps are not enabled by default on client versions of Windows
#397 [13:15] <Odysseius> loki, I need the full lop please.
#398 [13:16] <Odysseius> szabrownik47, What do you mean by "futured"?
#399 [13:16] <szabrownik47> they was on game start
#400 [13:17] <Odysseius> ah.
#401 [13:17] <Odysseius> szabrownik47, I'm sorry, but we cannot offer support for the Windows 10 Bedrock edition in this chatroom right now. I recommend the Minecraft Forums as an alternative place: http://www.minecraftforum.net/forums/support
#402 [13:18] <szabrownik47> thx
#403 [13:24] <loki> https://paste.ubuntu.com/p/yYcBcPBKFC/
#404 [13:24] <Odysseius> loki, you said there was a different crash
#405 [13:24] <mattym> ??> loki win/reinst
#406 [13:24] <Absol> loki: You may need to reinstall the locally installed files that Minecraft puts into place.
#407 [13:24] <Absol> loki: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#408 [13:25] <loki> i did that
#409 [13:25] <loki> ive removed absolutely anything
#410 [13:25] <loki> reinstalled
#411 [13:26] <loki> and came here cos Nothing has changed
#412 [13:26] <loki> ive tried all i found on internet related to that error
#413 [13:27] <loki> before come here
#414 [13:27] <mattym> loki, Have you restarted the computer after making all the changes?
#415 [13:27] <loki> yes
#416 [13:27] * XxlagingxX [webchat@135-23-57-221.cpe.pppoe.ca] has joined #minecrafthelp
#417 [13:29] <loki> first, atlauncher started not to work, then i tried remove it, reinstall etc, Minecraft was ok, that was yesterday
#418 [13:29] <loki> so i thought today ill give up till i find a way to fix it
#419 [13:30] <loki> then Minecraft started not to launch worlds
#420 [13:30] <loki> so i removed all java etc
#421 [13:30] <mattym> loki, Ok, do the following instructions one more time. After that do not use anything but the official launcher
#422 [13:31] <mattym> ??> loki win/reinst/all
#423 [13:31] <mattym> ??> loki win/reinst/full
#424 [13:31] <Absol> loki: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#425 [13:31] <Absol> loki: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#426 [13:31] <loki> well what will happen to others applications?
#427 [13:31] <mattym> loki, We do not support other launchers.
#428 [13:32] <loki> i meant not atlauncher, but other games
#429 [13:32] <Odysseius> loki, This will only remove the launcher.
#430 [13:32] <loki> Nothing to do with jave or minecraft
#431 [13:32] <loki> ok
#432 [13:32] <Odysseius> loki, And yes, please be aware that we only support the Vanilla launcher.
#433 [13:33] <loki> its ok, i got that dont worry
#434 [13:33] <loki> since today, im only trying fix Minecraft using only Minecraft website
#435 [13:33] <loki> rest will wait
#436 [13:34] <loki> so i dont do win/reinstall? only what absol said?
#437 [13:35] <Odysseius> loki, Please ignore any messages starting with ??> as they are only internal commands. Instead, follow the instructions from Absol below them starting with your Username.
#438 [13:35] <loki> ok
#439 [13:37] <loki> directory .Minecraft all cleaned (even in bin, just in case) and Minecraft removed
#440 [13:37] <loki> i restart pc
#441 [13:38] <loki> should brb, ty for now
#442 [13:38] * loki [webchat@176.164.182.234] has quit. (Quit: webchat.esper.net)
#443 [13:45] <XxlagingxX> Hey, I've been having a problem with running any minecraft version above 1.7.8 and I've been trying to find a solution for the past few hours. When I find the output log all it says is "Process crashed with exit code -805306369" but the problem is I've searched and tried most of the things related to the exit code and nothing's solved, can anyone h
#444 [13:45] <XxlagingxX> elp?
#445 [13:46] <mattym> ??> XxlagingxX tools/hjt
#446 [13:46] <Absol> XxlagingxX: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#447 [13:46] <Absol> XxlagingxX: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#448 [13:49] <XxlagingxX> https://paste.ubuntu.com/p/FYzDyKdWrY/
#449 [13:50] <mattym> XxlagingxX, if you are running discord, turn off the Overlay feature it has.
#450 [13:50] <XxlagingxX> I've already tried that
#451 [13:50] <mattym> If that does not change anything do the following.
#452 [13:50] <mattym> ??> XxlagingxX av/adwcleaner
#453 [13:50] <Absol> XxlagingxX: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#454 [13:51] <Absol> XxlagingxX: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#455 [13:52] * loki [webchat@176.164.182.234] has joined #minecrafthelp
#456 [13:52] <loki> back
#457 [13:52] <loki> doing same issue
#458 [13:53] <loki> https://paste.ubuntu.com/p/spPNFqKZSB/
#459 [13:55] <Odysseius> loki, Restart your Router.
#460 [13:56] <loki> ok
#461 [13:56] <loki> then brb
#462 [13:56] * loki [webchat@176.164.182.234] has quit. (Client Quit)
#463 [13:58] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#464 [13:58] <loki> back
#465 [13:58] <Odysseius> loki, Does the game work now?
#466 [13:59] <loki> no
#467 [13:59] <loki> same issue
#468 [13:59] <Odysseius> ??> loki tools/hjt
#469 [13:59] <Absol> loki: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#470 [13:59] <Absol> loki: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#471 [13:59] <Odysseius> loki, A new one please
#472 [13:59] <loki> humpf ok
#473 [13:59] <loki> :)
#474 [14:00] <loki> weird i dont have the "scan and savelog" option
#475 [14:01] <loki> i redownload i guess
#476 [14:02] <loki> same
#477 [14:02] <loki> tho i ran it as admin
#478 [14:03] <loki> https://paste.ubuntu.com/p/n9MvBYtryr/
#479 [14:05] <Odysseius> loki, https://support.microsoft.com/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system
#480 [14:09] <loki> might be long
#481 [14:10] * rainbowbooty [webchat@45.56.194.111] has joined #minecrafthelp
#482 [14:10] <rainbowbooty> "An error prevented your request from being processed. Please try again."
#483 [14:10] <rainbowbooty> Shows up every time i try to log into the website
#484 [14:10] * XxlagingxX [webchat@135-23-57-221.cpe.pppoe.ca] has joined #minecrafthelp
#485 [14:10] <Odysseius> ??> rainbowbooty tools/hjt
#486 [14:10] <Absol> rainbowbooty: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#487 [14:10] <Absol> rainbowbooty: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#488 [14:10] <XxlagingxX> Alright I'm back
#489 [14:11] <rainbowbooty> minecraft.net wont let me log in
#490 [14:11] <rainbowbooty> "An error prevented your request from being processed. Please try again."
#491 [14:11] <rainbowbooty> its not the application
#492 [14:11] <rainbowbooty> its the site
#493 [14:11] <Odysseius> rainbowbooty, Follow the instructions Absol gave you.
#494 [14:12] <rainbowbooty> HOW DO I RUN A WEBSITE AS ADMINISTRATOR???
#495 [14:12] <Odysseius> rainbowbooty, There are two lines to the instructions.
#496 [14:12] <Odysseius> rainbowbooty, Every message starting with your name is for you.
#497 [14:13] <XxlagingxX> So now what should I do after scanning + cleaning + restart?
#498 [14:13] <Odysseius> XxlagingxX, Check if the game works
#499 [14:13] <XxlagingxX> Doesn't work
#500 [14:13] <rainbowbooty> https://paste.ubuntu.com/p/tQ3SMNSDbp/
#501 [14:14] <Odysseius> rainbowbooty, Uninstall Bytefence and McAfee
#502 [14:14] <rainbowbooty> :l
#503 [14:14] <rainbowbooty> why
#504 [14:15] <Odysseius> rainbowbooty, Bytefence is Malware, and McAfee is useless.
#505 [14:16] <rainbowbooty> Ok. any suggestions for a replacement antivirus that wont screw up my minecraft
#506 [14:16] * JackTheHammer [webchat@0116200043.0.fullrate.ninja] has joined #minecrafthelp
#507 [14:16] <XxlagingxX> My game still doesn't work, What should I do now?
#508 [14:17] <Odysseius> rainbowbooty, If you don't lack common sense, Windows Defender is enough, but considering you have Bytefence installed, you will prpobably need something better
#509 [14:17] <JackTheHammer> i forgot my email how do i change it
#510 [14:17] * JackTheHammer [webchat@0116200043.0.fullrate.ninja] has quit. (Client Quit)
#511 [14:17] <Odysseius> ??> XxlagingxX av/malwarebytes
#512 [14:17] <Absol> XxlagingxX: Malwarebytes is an anti-malware program that removes malware and potentially unwanted programs from your PC.
#513 [14:17] <rainbowbooty> damn dont need to be rude. I uninstalled both
#514 [14:17] <Absol> XxlagingxX: Download it here: https://www.malwarebytes.org/
#515 [14:17] <Absol> XxlagingxX: After downloading and installing it, run a scan immediately: https://support.malwarebytes.com/docs/DOC-1156
#516 [14:18] <Odysseius> rainbowbooty, Not intended to be rude, sorry. Does the game work now?
#517 [14:19] <rainbowbooty> I cant even download the launcher. the website wont let me sign in
#518 [14:19] <Odysseius> rainbowbooty, Have you ever installed McLeaks on the PC?
#519 [14:19] <rainbowbooty> No
#520 [14:20] <Odysseius> Ah
#521 [14:20] <Odysseius> rainbowbooty, Minecraft does not support VPNs.
#522 [14:20] <Odysseius> rainbowbooty, Disable it, then you can log into the website.
#523 [14:20] <rainbowbooty> Im ethernetted to my router. no vpn
#524 [14:20] <Odysseius> rainbowbooty, In that case, uninstall Hotspot Shield VPN.
#525 [14:20] <loki> back, all u asked is done
#526 [14:21] * rainbowbooty [webchat@45.56.194.111] has quit. (Quit: webchat.esper.net)
#527 [14:21] <Odysseius> loki, Restart your PC, then try to run the game.
#528 [14:21] <loki> should i try again use Minecraft or restart pc first?
#529 [14:21] <loki> oups lol ok, brb then, sorry
#530 [14:22] * loki [webchat@176.167.221.206] has quit. (Quit: webchat.esper.net)
#531 [14:30] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#532 [14:30] <loki> back
#533 [14:30] <loki> same issue
#534 [14:31] <loki> https://paste.ubuntu.com/p/JzCYd5SWCs/
#535 [14:36] <Odysseius> ??> loki win/dxdiag
#536 [14:36] <Absol> loki: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#537 [14:39] * XxlagingxX [webchat@135-23-57-221.cpe.pppoe.ca] has joined #minecrafthelp
#538 [14:39] <XxlagingxX> I'm back
#539 [14:39] <XxlagingxX> Scan finished
#540 [14:41] <XxlagingxX> My game's working now, thanks
#541 [14:44] * Dr_Ner0 [webchat@37-128-5-228.adsl.inetia.pl] has joined #minecrafthelp
#542 [14:44] <loki> https://paste.ubuntu.com/p/3x6csJDtHc/
#543 [14:47] <Dr_Ner0> Hello, i have problem logging into mine account, i'm sure that i input correct email and password but it says it's wrong, also when i try to reset my password i check my email and haven't recieved any email [email is correct and waited even a few days]
#544 [14:47] <mattym> ??> Dr_Ner0 account/send-email
#545 [14:47] <Absol> Dr_Ner0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#546 [14:47] <Absol> Dr_Ner0: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#547 [14:48] <mattym> loki, Download and Install the file from this page https://www.geforce.com/drivers/results/137270
#548 [14:50] <loki> 500mo, might take a whie :p
#549 [14:50] <loki> while
#550 [14:51] * loki [webchat@176.167.221.206] has quit. (Quit: webchat.esper.net)
#551 [14:52] <Dr_Ner0> Absol thank you
#552 [14:52] * szabrownik47 [webchat@host-176-221-113-78.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#553 [15:02] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#554 [15:02] <loki> back, was kicked cos of delay
#555 [15:02] <loki> download done, its installing
#556 [15:04] <loki> what should i do after its done? restart pc and retry use the game? or dxdiag before?
#557 [15:07] * eltopo_xd [webchat@host179.60.66.84.dynamic.pacificonet.cl] has joined #minecrafthelp
#558 [15:08] <loki> nvcontainer.exe - Erreur d'application
#559 [15:08] <loki> L'instruction à 0x0000000072D57EDC emploie l'adresse mémoire 0x0000000072CC2250. L'état de la mémoire ne peut pas être read.
#560 [15:08] <eltopo_xd> hey guys you cant help me https://paste.ubuntu.com/p/JcYy3dPy9r/
#561 [15:09] <loki> tho it says its done
#562 [15:13] <loki> ok same issue. Minecraft log : https://paste.ubuntu.com/p/zvxCYrB4tF/
#563 [15:13] <mattym> loki, Can you get a new dxdiag as well
#564 [15:14] <mattym> eltopo_xd, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22165/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-and-Windows-Vista-exe-?product=81517
#565 [15:15] <loki> https://paste.ubuntu.com/p/HYrJbMXhsD/
#566 [15:15] <mattym> loki, Yeah, we have tested for everything we know to cause that issue. Can't seem to find why its still happening.
#567 [15:16] <loki> ok, so i thought of something
#568 [15:16] <loki> if i want Windows defender to consider Minecraft as a secure programm
#569 [15:17] <loki> the launcher is not enough obviously
#570 [15:17] <mattym> loki, We have never had Windows Defender cause that, but if you want to try, you need to make the settings for the Java minecraft uses.
#571 [15:17] <loki> what i should add be sure defender is not considering Minecraft as a bad programm
#572 [15:17] <mattym> loki, Which is normally the java in the Program Files Minecraft folder
#573 [15:19] <loki> cos i found in registry at one point (but not after some try, i did so many) that the firewall was blocking java + minecraft
#574 [15:19] <loki> as they were bad programs
#575 [15:20] <loki> the keys were to blocked for all that was around Minecraft, for that im sure cos i was like "what?"
#576 [15:21] <loki> ok, ill restart pc again, and if Nothing is working, ill try that. if Nothing happen good ..well
#577 [15:22] <loki> i dunno
#578 [15:22] <loki> what im sure of, is that all was working fine till i got last update of windows
#579 [15:23] <loki> k, ill let u know, ty all for all the time u spent try help
#580 [15:24] * thelounge66 [webchat@dhcp-138-97-212-67.cf-res.cfu.net] has joined #minecrafthelp
#581 [15:24] * loki [webchat@176.167.221.206] has quit. (Quit: webchat.esper.net)
#582 [15:24] <thelounge66> hello
#583 [15:25] <thelounge66> i dont think this is a website i am looking for
#584 [15:25] <mattym> thelounge66, What are you looking for?
#585 [15:26] <thelounge66> im looking to help others with their minecrat creative creations
#586 [15:26] <thelounge66> you know building and imagination
#587 [15:26] <thelounge66> like castles or cities
#588 [15:26] <mattym> thelounge66, Yea, you would want either the forums or reddit for that.
#589 [15:26] * Pajama_Fox [webchat@75-142-91-252.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#590 [15:27] <thelounge66> ok thx
#591 [15:27] <Pajama_Fox> My minecraft won't download files needed to play the 1.13 update
#592 [15:27] <Pajama_Fox> Unable to save download. idle1.ogg
#593 [15:28] <mattym> ??> Pajama_Fox error/download
#594 [15:28] <Absol> Pajama_Fox: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#595 [15:30] * Mercer [webchat@c-67-176-221-67.hsd1.il.comcast.net] has joined #minecrafthelp
#596 [15:30] * Mercer [webchat@c-67-176-221-67.hsd1.il.comcast.net] has quit. (Client Quit)
#597 [15:38] * andy [webchat@198.140.240.10] has joined #minecrafthelp
#598 [15:39] <andy> My minecraft is crashing 3-5 minutes after starting. I searched the bug reporting forums and tried all of the solutions offered there and it still crashes.
#599 [15:39] <mattym> ??> andy launcher/crash-log
#600 [15:39] <Absol> andy: We need to see your crash log, which is created after a crash.
#601 [15:39] <Absol> andy: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#602 [15:41] <andy> https://paste.ubuntu.com/p/ZmvXs8qfYB/
#603 [15:42] <mattym> andy, Does it happen on 1.13.1?
#604 [15:42] <andy> We're playing on a private server set up for my library's kids. We haven't updated the server to 1.13.1 yet.
#605 [15:43] <mattym> andy, Well there were a lot of bug fixes in 1.13.1, and we only support the latest version here.
#606 [15:43] <andy> Ok thank you!
#607 [15:45] * nickname [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#608 [15:46] <nickname> my minecraft randomly gets the https://hastebin.com/ixelufumof.cs error in the logs and i thought it didnt do anything but lately my minecraft has been crashing with exit codes 1 and 9
#609 [15:47] * Alexmaster097 [webchat@modemcable115.253-80-70.mc.videotron.ca] has joined #minecrafthelp
#610 [15:48] * thelounge66 [webchat@dhcp-138-97-212-67.cf-res.cfu.net] has quit. (Quit: webchat.esper.net)
#611 [15:48] <mattym> nickname, Sadly both the error and exit codes are fairly meaningless ones. (ie, generic)
#612 [15:49] <mattym> nickname, The only thing I see there that may be useful, suggests you may be using an old Java version, or an unsupported Java.
#613 [15:49] <Alexmaster097> hello, I have a minecraft account, but I have lost access to the email adress that I have used and I would like to change my email address, to regain access to my account
#614 [15:49] <mattym> ??> Alexmaster097 account/send-email
#615 [15:49] <Absol> Alexmaster097: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#616 [15:49] <Absol> Alexmaster097: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#617 [15:50] * MBMS [webchat@ppp-2-84-41-168.home.otenet.gr] has joined #minecrafthelp
#618 [15:50] <Alexmaster097> the problem is that my account is old and I have lost the transaction ID
#619 [15:50] * nickname [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#620 [15:50] <mattym> Alexmaster097, Well, you could try regaining access to the email.
#621 [15:51] <MBMS> hello
#622 [15:51] <Alexmaster097> I don't remember how it is called
#623 [15:52] <mattym> Alexmaster097, You will need to try and find the ID and contact Mojang with it.
#624 [15:52] * Alexmaster097 [webchat@modemcable115.253-80-70.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#625 [15:52] <MBMS> does anyone know how to fix this error: runtime error R6025 - pure virtual function call
#626 [15:52] <MBMS> when i launch mc it only shows a white screen. i can hear the music but i cant see anything and when i close it i get this error
#627 [15:53] <mattym> ??> MBMS launcher/log
#628 [15:53] <Absol> MBMS: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#629 [15:54] <MBMS> https://imgur.com/a/PMXJsQ5
#630 [15:54] <MBMS> (also the same happens with the new launcher)
#631 [15:55] <mattym> MBMS, Please use the current launcher, and current version of the game, then get the log if it happens.
#632 [15:55] <mattym> MBMS, And get the log as described, not a screenshot
#633 [15:56] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has joined #minecrafthelp
#634 [15:56] <SoftSofa> Ok, I'm having the issue where it says it
#635 [15:56] <MBMS> https://paste.ubuntu.com/p/nQWGb2j53J/
#636 [15:57] <mattym> MBMS, Again, current launcher, and current game version
#637 [15:57] <MBMS> oh right wait
#638 [15:57] <SoftSofa> it's picking up the _JAVA_OPTIONS: -Xmx256M, but when I went to environmental variables, its not there.
#639 [15:58] <mattym> SoftSofa, Did you at any point mess with the Java settings in Control Panel?
#640 [15:58] <SoftSofa> https://paste.ubuntu.com/p/CCnmPXGGgq/
#641 [15:58] <SoftSofa> no I don't think so
#642 [15:59] <mattym> SoftSofa, Just a moment, trying to find if there is anywhere else that can be set
#643 [15:59] <MBMS> mattym https://paste.ubuntu.com/p/sJpng4dddS/
#644 [16:00] <mattym> ??> MBMS win/reinst
#645 [16:00] <Absol> MBMS: You may need to reinstall the locally installed files that Minecraft puts into place.
#646 [16:00] <Absol> MBMS: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#647 [16:01] <mattym> SoftSofa, You scrolled through the settings in the Env Variables right, to make sure it wasnt lower on the list?
#648 [16:01] <MBMS> i already did that but i could try again
#649 [16:01] <SoftSofa> yep
#650 [16:01] <mattym> MBMS, Yeah try one more time and get the log again after
#651 [16:02] <mattym> ??> SoftSofa tools/teamviewer/quick-support
#652 [16:02] <Absol> SoftSofa: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#653 [16:02] <Absol> SoftSofa: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#654 [16:05] * woomypoob [webchat@47-38-161-102.dhcp.unas.mo.charter.com] has joined #minecrafthelp
#655 [16:09] <woomypoob> hello, i have a problem with my new minecraft launcher. i can click on minecraft and enter just fine, but when i press play an error pops up that says "The game directory is invalid or inaccessible." and i've tried looking on google for how to fix it, but i can't find anything. i'm using a windows 7 if that helps.
#656 [16:11] <MBMS> Absol mattym https://paste.ubuntu.com/p/M6FR7JkKYt/
#657 [16:12] <MBMS> and this is what i get all the time https://imgur.com/a/xHKTvFT
#658 [16:12] <mattym> ??> MBMS tools/hjt
#659 [16:12] <Absol> MBMS: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#660 [16:12] <Absol> MBMS: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#661 [16:13] <MBMS> okay
#662 [16:13] <mattym> woomypoob, Did you adjust the Game Directory setting at all?
#663 [16:14] * MBMS [webchat@ppp-2-84-41-168.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#664 [16:14] <woomypoob> no, not that i know of
#665 [16:15] * MBMS [webchat@ppp-2-84-41-168.home.otenet.gr] has joined #minecrafthelp
#666 [16:15] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#667 [16:15] <loki> hi, back
#668 [16:15] <loki> just to say Nothing is better sadly
#669 [16:16] <MBMS> Absol mattym https://paste.ubuntu.com/p/8FMWPTQwDp/
#670 [16:16] <mattym> loki, Yeah, Win Defender usually doesnt cause that
#671 [16:16] <loki> ive seen many post on that trouble on many website around Minecraft, and it seems quite random
#672 [16:17] <loki> on reddit, theres many posts related to that problem since a month it seems
#673 [16:17] <mattym> loki, Its an old issue, usually caused by AV or malware like we checked for.
#674 [16:17] <loki> w/e is the version of minecraft
#675 [16:18] <loki> ive seen that, but it seems it came back
#676 [16:18] <mattym> MBMS, Uninstall DuetDisplay, then try the game again.
#677 [16:18] * HopperQG [webchat@77.111.244.55] has joined #minecrafthelp
#678 [16:19] * loki [webchat@176.167.221.206] has quit. (Client Quit)
#679 [16:19] <HopperQG> my account delete (((
#680 [16:21] <HopperQG> back pls!
#681 [16:21] <mattym> HopperQG, Try explaining yourself better.
#682 [16:21] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#683 [16:21] <loki> been kicked, maybe dc, dunno
#684 [16:22] <loki> anyway, ill try find a way to fix it somehow, and i promise if i find it ill post it back here
#685 [16:22] <MBMS> mattym okay this needs a restart and the boot is locked atm so i will try tomorrow if the game works.
#686 [16:22] <MBMS> anyway thanks for your help :)
#687 [16:22] <Ralex> the fact you're not intentionally leaving, yet are
#688 [16:22] * SoftSofa [webchat@104-218-69-12.npl.ne.as15108.com] has quit. (Quit: webchat.esper.net)
#689 [16:23] <Ralex> indicates something larger is an issue
#690 [16:23] <Ralex> cause we're not kicking, and the network here says you're closing the connection yourselv
#691 [16:23] <loki> it said time out
#692 [16:23] <Ralex> * loki has quit (Client Quit)
#693 [16:23] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#694 [16:24] <Ralex> when it's a timeout, it's a different message for us
#695 [16:24] * MBMS [webchat@ppp-2-84-41-168.home.otenet.gr] has quit. (Quit: webchat.esper.net)
#696 [16:24] <mattym> loki, Are you on the chat via a mobile connection?
#697 [16:24] <loki> well i had the time out message and then as it was stuck i had no choice but to relog in
#698 [16:25] <loki> nooooo
#699 [16:25] <mattym> loki, Are you using a VPN or Proxy?
#700 [16:25] <loki> its pc im using with a 4kg box
#701 [16:25] <loki> and not in wifi
#702 [16:26] <mattym> loki, So you are using a hotspot?
#703 [16:26] <loki> euh...
#704 [16:26] <loki> its my box
#705 [16:27] <mattym> loki, But its a hotspot, not a wired modem?
#706 [16:27] <loki> not sure to understand ure question sorry
#707 [16:27] <loki> i got a wire between pc and the box
#708 [16:27] <Ralex> does the box have a wire to the wall
#709 [16:28] <loki> no
#710 [16:28] <loki> the network is worse u can ever think
#711 [16:28] <loki> the phone line i mean
#712 [16:28] <Ralex> so the box only has a wire to your machine? there are no other cords on it for anything? (except for power)
#713 [16:28] <mattym> loki, Yeah, there is probably an issue with the way you are setup.
#714 [16:29] <loki> but Nothing has changed since i got this pc
#715 [16:29] <loki> it worked fine
#716 [16:29] * HopperQG [webchat@77.111.244.55] has quit. (Quit: webchat.esper.net)
#717 [16:29] <mattym> loki, Yeah, but there is obviously a problem now.
#718 [16:29] <loki> for weeks
#719 [16:30] <loki> yes, my house is in a hole
#720 [16:30] <loki> :p
#721 [16:30] <loki> so its really low net on phone line or lil random net on box
#722 [16:30] <loki> but better
#723 [16:31] <loki> u dunno french country sides, do u ? xD
#724 [16:33] <mattym> loki, Try the following, run the minecraft server software (minecraft.net/download/server) on the machine, and connect to that instead of a world
#725 [16:34] * siddedandfardded [webchat@cpe-104-228-3-9.nycap.res.rr.com] has joined #minecrafthelp
#726 [16:34] <siddedandfardded> my minecraft 1.12.2 wont open it says https://hastebin.com/ubawutilal.sql in the logs and nothing else
#727 [16:36] <mattym> siddedandfardded, Like I said earlier, make sure you are not running an unsupported Java
#728 [16:36] <siddedandfardded> im running java 8 but ive tried it with java 11 with the same results
#729 [16:37] <siddedandfardded> and my java gets head its not headless
#730 [16:39] <siddedandfardded> and did you read what it says, this is a different error than earlier
#731 [16:39] <mattym> Make sure Oracle Java 8 is the only one installed on the system
#732 [16:39] <siddedandfardded> how do i do that
#733 [16:40] <mattym> If you dont know how to do that, you should not be using Linux
#734 [16:40] * woomypoob [webchat@47-38-161-102.dhcp.unas.mo.charter.com] has quit. (Quit: webchat.esper.net)
#735 [16:40] <siddedandfardded> H E C K, please no personal judgements
#736 [16:40] <siddedandfardded> im learning as i go
#737 [16:40] <siddedandfardded> i use linux because its non-proprietary
#738 [16:40] <mattym> Then take this as an opportunity to learn.
#739 [16:40] <siddedandfardded> ok
#740 [16:41] * Kayra2018 [webchat@softbank060119222254.bbtec.net] has joined #minecrafthelp
#741 [16:42] <Kayra2018> IN PC, I selected peaceful mode. I get attacked by multiple zombies, creepers and skeleton
#742 [16:42] <siddedandfardded> java -version 2>&1 | head -n 1 | awk -F '"' '{print $2}' tells me im running 1.0.2
#743 [16:42] <siddedandfardded> *10.0.2
#744 [16:43] <mattym> Uninstall it
#745 [16:43] <mattym> Then make sure you only install Java 8 from Oracle
#746 [16:45] <Kayra2018> They get in to the home and ruin everything. Home is like a cave dug from side of a mountain. How to prevent the attack to the home.I am using so called peaceful mode
#747 [16:48] <siddedandfardded> i prefer to use up-to-date software because java is insecure so ile just find my answers on reddit or someting
#748 [16:48] * siddedandfardded is now known as shiddedandfardded
#749 [16:51] * shiddedandfardded is now known as shiddfardd
#750 [16:52] * shiddfardd [webchat@cpe-104-228-3-9.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#751 [16:53] * nolan [webchat@cpe-72-224-128-225.nycap.res.rr.com] has joined #minecrafthelp
#752 [16:54] <nolan> when i boot minecraft it gives me an error and says that access is denied. What do i do?
#753 [16:58] * DiamondEmperor [webchat@104-179-115-57.lightspeed.cicril.sbcglobal.net] has joined #minecrafthelp
#754 [16:58] * loki [webchat@176.167.221.206] has joined #minecrafthelp
#755 [16:58] <loki> back
#756 [16:58] <loki> well its a complicate job u asked me for
#757 [16:58] <DiamondEmperor> I launch my game but it wont go pased the mojang screen what do I do?
#758 [16:58] <DiamondEmperor> I have tried everything already
#759 [16:59] <loki> ive downloaded the server.jar but it says its corrupted file
#760 [16:59] <DiamondEmperor> I launch my game but it wont go pased the mojang screen what do I do?
#761 [17:02] <loki> ok, its late, ill come back tomorrow, see u all
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#764 [17:09] <DiamondEmperor> I launch my game but it wont go passed the mojang screen what do I do?
#765 [17:11] <woomypoob> hi, i need some help with my new minecraft launcher. whenever i try to select play, an error pops up that says "The game directory is invalid or inaccessible." i'm not sure how to fix this and have been searching google for how to fix it, but nothing has worked. i have tried deleting all the files (but the saves) by going into %appdata% and then .m
#766 [17:11] <woomypoob> inecraft but still it gives the same error message.
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#771 [17:30] <thelounge98> o meu minecraft da errou na hora de entrar
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#774 [17:55] * Kota [webchat@mobile-107-77-165-11.mobile.att.net] has joined #minecrafthelp
#775 [17:56] <Kota> Can I get a refund?
#776 [17:57] <Kota> I just bought the game today and realized it was the wrong one
#777 [17:58] <mattym> Kota, Where did you purchase it?
#778 [18:04] <woomypoob> hi, i need some help with my new minecraft launcher. whenever i try to select play, an error pops up that says "The game directory is invalid or inaccessible." i'm not sure how to fix this and have been searching google for how to fix it, but nothing has worked. i have tried deleting all the files (but the saves) by going into %appdata% and then .m
#779 [18:04] <woomypoob> inecraft but still it gives the same error message.
#780 [18:16] * NicoJosef [webchat@dslb-092-072-120-202.092.072.pools.vodafone-ip.de] has joined #minecrafthelp
#781 [18:18] <NicoJosef> Hello I bought Minecraft some years ago and i wanted to play it right now... but i dont have an mojang acc, and if i try to log in it fails
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#836 [19:29] <urielsalis_> and its back
#837 [19:29] <mattym> that was a rough one
#838 [19:29] * samplename is now known as CubeTheThird2
#839 [19:29] <CubeTheThird2> what the heck is going on?
#840 [19:29] <mattym> several znc jumps, got to one with even less people then back to the one i started in
#841 [19:30] * clarjon1 [~clarjon1@23-248-49-195.tpia.execulink.com] has joined #minecrafthelp
#842 [19:30] <CubeTheThird2> ah
#843 [19:30] <CubeTheThird2> ah
#844 [19:30] * CubeTheThird2 [webchat@dhcp-108-168-126-198.cable.user.start.ca] has left #minecrafthelp
#845 [19:30] <urielsalis_> sounds like individual servers got discommected from each other
#846 [19:30] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#847 [19:31] <CubeTheThird> at first I thought there was some kind of mass banning or something. Was so lost :Z
#848 [19:31] <urielsalisAlt> We moved to discord overnight /s
#849 [19:31] <mattym> Yeah I think several servers split all on their own.
#850 [19:32] <CubeTheThird> DISCORD NO!
#851 [19:32] * manu [webchat@ool-182fb00e.dyn.optonline.net] has joined #minecrafthelp
#852 [19:33] <urielsalisAlt> need a link to the hide join/leave messages script again CubeTheThird
#853 [19:33] <urielsalisAlt> :P
#854 [19:33] <manu> hi im trying to load my minecraft game but its not allowing me to.It says that there is a unable to save download..
#855 [19:34] <urielsalisAlt> manu, do you have bytefence?
#856 [19:34] <manu> yea
#857 [19:34] <urielsalisAlt> ??> manu av/bytefence
#858 [19:34] <Absol> manu: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#859 [19:34] <manu> ok thank u
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#861 [20:57] * Diego [webchat@45.232.92.240] has joined #minecrafthelp
#862 [20:58] <Diego> hey can someone please help im trying to make a server with my friends but they can't join please help!!!!
#863 [20:59] <Diego> i already download the minecraft server .jar from minecraft .net
#864 [21:00] <mattym> ??> Diego mp/server-setup
#865 [21:00] <Absol> Diego: Lots of information about setting up a server can be found here: https://minecraft.gamepedia.com/Tutorials/Setting_up_a_server
#866 [21:00] <Diego> i have set up everything (im using mac) but they can't joing
#867 [21:00] <Diego> join****
#868 [21:01] <Diego> im using hamachi btw
#869 [21:01] <mattym> We do not support Hamachi, read the page that was linked and set it up the proper way.
#870 [21:02] <Diego> please help I've been trying to make the server for 2 weeks straight!!
#871 [21:03] <mattym> Diego, Everything you need is on that page, if you cannot figure it out from that, then running a server is not for you and consider using a paid host.
#872 [21:04] <Diego> do you guys have any tutorials on youtube?
#873 [21:05] <mattym> No, the text one is just fine.
#874 [21:05] <Diego> ummm ok
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#877 [21:28] <FuriousTitans> hey guys
#878 [21:28] <FuriousTitans> i have a question about my code
#879 [21:28] <FuriousTitans> for my accouunt
#880 [21:28] <FuriousTitans> my code starts with a number
#881 [21:28] <FuriousTitans> and idk what to do
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#886 [21:42] * mstaley [webchat@cpe-76-84-222-95.neb.res.rr.com] has joined #minecrafthelp
#887 [21:42] <mstaley> so I am having trouble recovering an old account
#888 [21:42] <mstaley> I have the account name, but I dont remember the email associated with it or the password for it
#889 [21:57] <thgilfodrol> mstaley: what is your username?
#890 [22:20] <mattym> Yeah I remember you seemingly coming out of nowhere
#891 [22:22] * Webchat_93204 [webchat@cpe-173-88-164-204.neo.res.rr.com] has joined #minecrafthelp
#892 [22:25] <Webchat_93204> hello my Minecraft keeps crashing every time I try opening it. it crashes it says (JAVA SE) BINARY CODE HAS FAILD
#893 [22:25] * mcplayer45 [webchat@71-33-101-65.nlrk.qwest.net] has joined #minecrafthelp
#894 [22:26] <mattym> ??> Webchat_93204 launcher/log
#895 [22:26] <Absol> Webchat_93204: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#896 [22:27] <mcplayer45> My game says Pixel Format not accelerated when trying to launch, There are no updates for my drivers. Here's the DxDiag for reference to system specs : https://paste.ubuntu.com/p/TqyzSVBW55/
#897 [22:28] <mattym> mcplayer45, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#898 [22:28] <mcplayer45> Well, then. Thanks anyways
#899 [22:30] * Opy [webchat@188-26-252-99.rdsnet.ro] has joined #minecrafthelp
#900 [22:30] <Opy> Hello guys
#901 [22:30] <Opy> Can someone help me with a redeem code for minecraft, please? Unfortunately I can't activate it on my account
#902 [22:32] <mattym> Opy, What is the exact problem you are running into?
#903 [22:33] <Opy> I received a code for minecraft java edition from my friend. Was my b-day and they give this code as a gift for me. They purchased from g2a.com and now when I try to activate it doesn't works
#904 [22:35] <Opy> somehow, the code is already used by another account and when I try to activate I receive this:
#905 [22:35] <mattym> Opy, Oh, well thats the issue then. g2a is not a valid source to buy Minecraft from, most of the codes there are scams.
#906 [22:35] <Opy> COULD NOT REDEEM CODE:
#907 [22:35] <Opy> The code you entered has already been redeemed. Please contact Mojang customer support in order to get further assistance.
#908 [22:35] <Opy> oh... and what should I do in this case /
#909 [22:35] <Opy> ?
#910 [22:37] <mattym> Opy, If you want the game, but it from minecraft.net
#911 [22:37] <mattym> Opy, Your friend however, should report his purchase from g2a as a scam.
#912 [22:37] <mattym> Opy, And in the future, don't use g2a
#913 [22:39] <Opy> ... :(
#914 [22:39] <Opy> From now I will know about this g2a
#915 [22:40] <Opy> I told him about the code, he already made a report for that key and let's see what's happening. I'll wait until I get an answer from them, if they won't tell a thing, I'm gonna buy it from minecraft.net
#916 [22:40] <Opy> Thank you mattym for your help
#917 [22:40] <Opy> I wish you all the best
#918 [22:40] <mattym> Opy, Even if they fix it.
#919 [22:40] <mattym> Opy, They do not have codes of their own.
#920 [22:40] <mattym> Opy, So if you want the game, get it from minecraft.net
#921 [22:50] <Webchat_93204> i folled the dirctions do i just paste the link her Absol
#922 [22:50] <mattym> Webchat_93204, Yes
#923 [22:51] <Webchat_93204> is it safe to post it her?
#924 [22:51] <mattym> Webchat_93204, Yes, its just the game log, contains no sensitive info.
#925 [22:51] <Webchat_93204> https://paste.ubuntu.com/p/JbZc899q64/
#926 [22:51] <mattym> Webchat_93204, Do you have a program called Razer Synapse installed?
#927 [22:52] <Webchat_93204> i don't know if i have it or not
#928 [22:53] <mattym> ??> Webchat_93204 tools/hjt
#929 [22:53] <Absol> Webchat_93204: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#930 [22:53] <Absol> Webchat_93204: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#931 [22:58] <Webchat_93204> https://paste.ubuntu.com/p/JXTHPNsNSq/
#932 [22:59] <mattym> Webchat_93204, Ok, no Synapse, are you on Windows 10?
#933 [23:00] <Webchat_93204> yes y?
#934 [23:01] <mattym> Webchat_93204, Ok, hit the windows key on the keyboard, then type the following into search: Environment Variables
#935 [23:01] <mattym> Webchat_93204, Click the option you see that says Edit the Environment Variable, in the window that opens, click the button that says Environment Variables
#936 [23:01] <Webchat_93204> ok
#937 [23:02] <mattym> Webchat_93204, In the bottom list on that window, look through it for something called _Java_Options
#938 [23:02] <mattym> Webchat_93204, If you find that, click it, then click the delete button.
#939 [23:03] <mattym> Webchat_93204, Then click the OK button on all the open windows
#940 [23:03] <Webchat_93204> ok
#941 [23:03] <mattym> Webchat_93204, Then try to run the game again.
#942 [23:06] <Webchat_93204> it just crashed and said "Process crashed with exit code 1"
#943 [23:06] <mattym> Webchat_93204, Can you get the new log via the paste site again?
#944 [23:06] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
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#946 [23:08] <Webchat_93204> https://paste.ubuntu.com/p/4rf37vwv2D/
#947 [23:09] <mattym> Webchat_93204, Just to be sure, you did find a Java_Options setting in the Environment Variables and delete it right?
#948 [23:10] <Webchat_93204> yes
#949 [23:10] <Webchat_93204> i will check to make sure
#950 [23:10] <mattym> Webchat_93204, Ok, its still picking it up for some reason. Double check
#951 [23:11] <Webchat_93204> nope its gone
#952 [23:12] <mattym> Webchat_93204, Ok, this is the second time I have seen this. Not sure what else is causing this. But I can offer a temporary work around
#953 [23:12] <mattym> Webchat_93204, Get back into the Environment variable settings.
#954 [23:12] <mattym> Webchat_93204, Click the 'New' button below the bottom list.
#955 [23:13] <mattym> Webchat_93204, Make the variable name exactly as follows: _JAVA_OPTIONS
#956 [23:13] <mattym> Webchat_93204, and make the variable value exactly: -Xmx1024M
#957 [23:13] <Webchat_93204> its not letting me pick new on the bottme list only the top one
#958 [23:14] <Webchat_93204> NvM
#959 [23:14] <mattym> Webchat_93204, Ok, once you set it. Hit Ok till all the windows are closed again, then try the game again.
#960 [23:20] <mattym> Webchat_93204, Any luck?
#961 [23:20] <Webchat_93204> now it just instilly crashes
#962 [23:20] <mattym> Webchat_93204, Can you get a new log again?
#963 [23:21] <Webchat_93204> https://paste.ubuntu.com/p/tRtCMzJRzc/
#964 [23:22] <mattym> Webchat_93204, In the Environment variables, you need to edit the settings, its -Xmx1024M not Xmx1024M
#965 [23:25] <Webchat_93204> still got the same resalt
#966 [23:26] <mattym> ??> Webchat_93204 tools/teamviewer/quick-support
#967 [23:26] <Absol> Webchat_93204: A quick support version of Teamviewer which may be used to quickly get assistance may be downloaded here: https://download.teamviewer.com/download/TeamViewerQS_en.exe
#968 [23:26] <Absol> Webchat_93204: Once you downloaded and ran it, send the helper your information by using this command, in here (without brackets): /msg <helper name> <teamviewer ID> <teamviewer password>
#969 [23:33] <mattym> Webchat_93204, Did you get all that?
#970 [23:34] <Webchat_93204> i got a small screen that says your ID an pass word what do i do after that
#971 [23:35] <mattym> Webchat_93204, In the chat, start a private message with me,type the following into the chat: /msg mattym ID PASS
#972 [23:35] <mattym> just replace ID and PASS with the info from the teamviewer window