#1 [01:04] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#2 [02:19] * Yan [webchat@188-163-47-204.broadband.kyivstar.net] has joined #minecrafthelp
#3 [02:23] <Yan> Help me please. When I run minecraft. Minecraft is closed with exit code: -1073740777 what should I do?
#4 [02:23] <Yan> Help me please. When I run minecraft. Minecraft is closed with exit code: -1073740777 what should I do?
#5 [02:23] <Yan> Help me please. When I run minecraft. Minecraft is closed with exit code: -1073740777 what should I do?
#6 [02:23] <Greymagic27> 1) Don't spam
#7 [02:23] <Greymagic27> 2) Send the full error
#8 [02:23] <Yan> okey
#9 [02:23] <Greymagic27> ??> @Yan paste
#10 [02:24] <Absol> @Yan: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#11 [02:29] * eqwq [webchat@cpe-121-223-29-148.bpbb-r-032.cha.qld.bigpond.net.au] has joined #minecrafthelp
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#13 [02:34] <Yan> https://paste.ubuntu.com/p/qktgWgR6y2/
#14 [02:34] <Yan> Maybe I misunderstood something
#15 [02:34] <Greymagic27> @Yan, I need the full error that the game produces, not the issue :P
#16 [02:35] <Yan> hahah
#17 [02:35] <Yan> sorry
#18 [02:43] * Yan [webchat@188-163-47-204.broadband.kyivstar.net] has joined #minecrafthelp
#19 [02:44] <Yan> Here is the Java (TM) Platform SE platform bug
#20 [02:44] <Yan> o-o
#21 [02:45] <Greymagic27> @Yan, Do you have D3DGear?
#22 [02:45] <Yan> ((((((
#23 [02:45] <Yan> No no
#24 [02:45] <Greymagic27> You don't have it?
#25 [02:46] <Yan> yes no
#26 [02:46] <Greymagic27> Try reinstalling java
#27 [02:47] <Yan> я пытался
#28 [02:47] <Greymagic27> English please
#29 [02:47] <Yan> oo sorry
#30 [02:47] <Yan> did not help
#31 [02:51] <Yan> .-.
#32 [02:55] <Yan> Ты все еще здесь 0-0
#33 [02:56] <Yan> Are you still here
#34 [02:58] <Yan> (((
#35 [03:04] * Yan [webchat@188-163-47-204.broadband.kyivstar.net] has joined #minecrafthelp
#36 [03:08] <Yan> What to do if there is an unknown error in the minecraft.
#37 [03:08] <Yan> Here is an error (Java SE) SE Binary platform)
#38 [03:12] <Yan> -_-
#39 [03:20] <Yan> Here is an error (Java SE) SE Binary platform)
#40 [03:24] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
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#44 [03:36] * Vladimir [webchat@node-ntd.pool-1-2.dynamic.totbb.net] has joined #minecrafthelp
#45 [03:36] <Vladimir> hello?
#46 [03:39] * Vladimir [webchat@node-ntd.pool-1-2.dynamic.totbb.net] has quit. (Client Quit)
#47 [03:40] * Red_M [~potato@aperturescience.red-m.net] has joined #minecrafthelp
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#50 [04:00] * EuropaLP [webchat@p5B12BDBC.dip0.t-ipconnect.de] has joined #minecrafthelp
#51 [04:00] <EuropaLP> I am not abel to log in to my Mojang account
#52 [04:02] <EuropaLP> But the Second Problem is that i am not able to get to the Email Account
#53 [04:02] <EuropaLP> But the Second Problem is that i am not able to get to the Email Account
#54 [04:03] * EuropaLP [webchat@p5B12BDBC.dip0.t-ipconnect.de] has left #minecrafthelp
#55 [04:04] * EuropaLP [webchat@p5B12BDBC.dip0.t-ipconnect.de] has joined #minecrafthelp
#56 [04:06] <EuropaLP> I am not able to Login to my account, but i can not reset my Password because i cant log in to the Mail Account
#57 [05:29] <bathtub_shark> so get access back to your mail account
#58 [05:29] <bathtub_shark> rip they left like an hour ago
#59 [06:08] * Saurius [webchat@4dae29a2.ftth.telfortglasvezel.nl] has joined #minecrafthelp
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#61 [06:18] * Ji_m [webchat@ip51cdf1ed.speed.planet.nl] has joined #minecrafthelp
#62 [06:18] <Ji_m> Hello
#63 [06:19] <Ji_m> Does someone know why I cannot join offline games or either online servers? I am getting a crash whenever i try to join offline world and I get a message with "java.lang.nullpointerexception: Group" when i try to join online servers. Please help ;(
#64 [06:21] <jjm> thanks for the help
#65 [06:21] <jjm> thanks for the help
#66 [06:22] * jjm [webchat@124.185.198.212] has left #minecrafthelp
#67 [06:48] * SpartanHorde [webchat@cpc107897-blac9-2-0-cust1285.18-3.cable.virginm.net] has joined #minecrafthelp
#68 [06:50] <SpartanHorde> Hello i open Minecraft and load into a world and my game crashes then this shows up
#69 [06:50] <SpartanHorde> it says something live java out of memory
#70 [06:50] <SpartanHorde> like*
#71 [06:52] <SpartanHorde> The game crashed whilst ticking entity
#72 [06:52] <SpartanHorde> Error: java.lang.OutOfMemoryError: Java heap space
#73 [06:52] <SpartanHorde> that
#74 [07:32] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#75 [08:16] * jonaba [webchat@ip-37-201-5-11.hsi13.unitymediagroup.de] has joined #minecrafthelp
#76 [08:17] <jonaba> Hello
#77 [08:17] <jonaba> I can not start my Minecraft it always hangs on the mojang screen
#78 [08:18] <jonaba> it´s crash every time
#79 [08:20] <Greymagic27> ??> @jonaba tools/hjt\
#80 [08:20] <Greymagic27> ?? @jonaba tools/hjt
#81 [08:20] <Greymagic27> ??> @jonaba tools/hjt
#82 [08:20] <Absol> @jonaba: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#83 [08:20] <Greymagic27> I got there
#84 [08:20] <Absol> @jonaba: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#85 [08:29] <jonaba> i send you the link
#86 [08:29] <Greymagic27> Ok
#87 [08:50] <Greymagic27> @jonaba, Is it done?
#88 [08:52] * loki [webchat@176.164.132.49] has joined #minecrafthelp
#89 [08:52] <loki> hi
#90 [08:52] <Greymagic27> Hi
#91 [08:52] <loki> ok so i got some news about my problem
#92 [08:53] <loki> i did a dualboot to be able use my old disk with w10 pro on
#93 [08:53] <loki> and actually, Minecraft working fine on it, so far at least
#94 [08:54] <Greymagic27> That's good
#95 [08:54] <Greymagic27> TBH I don't remember your problem
#96 [08:54] <Greymagic27> But as long as it is working that is good
#97 [08:54] <loki> well its not solving it, but i can play at least
#98 [08:54] <Greymagic27> What was your problem?
#99 [08:55] <loki> the only diff as its same pc, same network, is the version of w10 i guess
#100 [08:55] <loki> i cant load any world in any version, it crash
#101 [08:56] <tyteen4a03> ??> loki launcher/crash-log
#102 [08:56] <Absol> loki: We need to see your crash log, which is created after a crash.
#103 [08:56] <Absol> loki: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#104 [08:56] <loki> failed to create a child event loop
#105 [08:57] * uncle [webchat@173-218-75-230-nixa.mid.dyn.suddenlink.net] has joined #minecrafthelp
#106 [08:57] <tyteen4a03> ??> loki tools/hjt
#107 [08:57] <Absol> loki: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#108 [08:57] <Absol> loki: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#109 [08:58] <loki> https://paste.ubuntu.com/p/DbMnwR86Jx/
#110 [08:58] <tyteen4a03> loki: a second
#111 [08:58] <loki> thats crash report
#112 [08:58] * t3hero [webchat@217.46.121.99] has joined #minecrafthelp
#113 [08:58] <tyteen4a03> loki: could you get the HJT log please ^
#114 [08:58] <t3hero> hello
#115 [08:58] <Greymagic27> Hi!
#116 [08:58] <t3hero> can you help me with something
#117 [08:59] <Greymagic27> Mhm
#118 [08:59] <Greymagic27> Hopefully
#119 [08:59] <t3hero> are you a staff member for minecraft
#120 [08:59] <uncle> so i have the minecraft free demo downloaded but i cant figure out how to login to my account. i cant find where to login or switch accounts in minecraft. can somebody help?
#121 [08:59] <tyteen4a03> ??> t3hero info/volunteer
#122 [08:59] <loki> https://paste.ubuntu.com/p/Pfrrh5RRGC/
#123 [08:59] <Absol> t3hero: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#124 [08:59] <tyteen4a03> uncle: did you get it from minecraft.net/download
#125 [08:59] <t3hero> can you help me get my account back
#126 [08:59] <loki> thats hjt
#127 [09:00] <uncle> i got it from microsoft 10
#128 [09:00] <Greymagic27> @t3hero, What do you mean?
#129 [09:00] <tyteen4a03> loki: uninstall Synapse
#130 [09:00] <t3hero> Greymagic27 i forgot my email to my minecraft account
#131 [09:00] <loki> i did that and it fixed noting
#132 [09:00] <tyteen4a03> uncle: ah; Minecraft Windows 10 is bound to your Windows account, and is separate from the Java edition, which you get at minecraft.net/download
#133 [09:00] <Greymagic27> ??> @t3hero account/forgot-email
#134 [09:01] <Absol> @t3hero: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#135 [09:01] <loki> and its installed on the other disk and its working fine
#136 [09:01] <uncle> so i need to go to minecraft.net and download it from there?
#137 [09:01] <tyteen4a03> loki: uninstall Synapse, restart the computer, then come back here
#138 [09:01] <tyteen4a03> uncle: yep
#139 [09:01] <tyteen4a03> ??> uncle sku
#140 [09:01] <Absol> uncle: Minecraft for personal computers, Minecraft Windows 10 Edition, Minecraft for Xbox One, Minecraft for Xbox, Minecraft for PlayStation 3, Minecraft for PlayStation 4, Minecraft for Wii U, Minecraft for Nintendo Switch, Minecraft PE for Android (Kindle App Store or Google Play) and Minecraft PE for iOS, are all different products which must each be purchased separately.
#141 [09:01] <tyteen4a03> uncle: FYI ^
#142 [09:02] * t3hero [webchat@217.46.121.99] has quit. (Client Quit)
#143 [09:02] <uncle> can i downlad it free because i alredy bot and have a acount
#144 [09:02] <tyteen4a03> uncle: where did you buy Minecraft?
#145 [09:02] <loki> brb
#146 [09:03] * loki [webchat@176.164.132.49] has quit. (Quit: webchat.esper.net)
#147 [09:03] <uncle> minecraft.net / official minecraft web
#148 [09:04] <tyteen4a03> uncle: yep, you can log in with your Mojang account straight away
#149 [09:04] <uncle> will it cause problems if i try to download minecraft again if i alredy have the microsoft 10 version?
#150 [09:05] <tyteen4a03> uncle: nope
#151 [09:05] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Quit: Leaving)
#152 [09:06] <uncle> k cool i will try to download it again thanks for the help
#153 [09:11] <jonaba> https://paste.ubuntu.com/p/SPKDQVn7Zf/
#154 [09:11] * loki [webchat@176.164.132.49] has joined #minecrafthelp
#155 [09:11] <loki> back
#156 [09:11] <loki> its doing same
#157 [09:14] * Melvin [webchat@85.203.44.121] has joined #minecrafthelp
#158 [09:17] <Melvin> Hello? If anyone is there, i have a problem with my account. When i try to login it keeps saying "Could not connect to server."
#159 [09:20] * uncle [webchat@173-218-75-230-nixa.mid.dyn.suddenlink.net] has quit. (Quit: webchat.esper.net)
#160 [09:23] * CoD [webchat@207.189.0.34] has joined #minecrafthelp
#161 [09:24] <CoD> I have one probleme, I can not connect to minecraft, because "
#162 [09:24] <CoD> Impossible to connect to the server."
#163 [09:36] * jonaba [webchat@ip-37-201-5-11.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#164 [09:43] * Guest77143 [pico@stuff.picocom.net] has quit. (Ping timeout: 180 seconds)
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#166 [09:44] * grandrolf [~grandrolf@irc.grandrolf.com] has joined #minecrafthelp
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#168 [09:48] <loki> tyteen?
#169 [09:48] * Tuugenstein [webchat@mobile-access-bceecc-182.dhcp.inet.fi] has joined #minecrafthelp
#170 [09:49] <Tuugenstein> Hello, i cant reset my password, due to the system not sending me a email
#171 [09:52] <tyteen4a03> ??> loki tools/hjt
#172 [09:52] <Absol> loki: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#173 [09:52] <Absol> loki: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#174 [09:52] <tyteen4a03> Tuugenstein: which email provider are you using?
#175 [09:53] <Tuugenstein> Gmail
#176 [09:53] <loki> https://paste.ubuntu.com/p/5fCKZf2JVP/
#177 [09:58] * Adrian [webchat@p2E54B6EC.dip0.t-ipconnect.de] has joined #minecrafthelp
#178 [09:59] <Adrian> hello, im unable to Play the full Version of minecraft. i have bought the game 2011. what can i do?
#179 [10:11] * RageG9 [webchat@183.90.36.228] has joined #minecrafthelp
#180 [10:12] <RageG9> Hello.I downloaded a single player command mod and i cannot load minecraft using that mod. Please help...
#181 [10:14] <tyteen4a03> loki: a second
#182 [10:14] <tyteen4a03> ??> RageG9 mods
#183 [10:14] <Absol> RageG9: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#184 [10:14] <tyteen4a03> Adrian: what happens when you try?
#185 [10:15] <tyteen4a03> loki: follow the instructions here: http://hopper.minecraft.net/help/guides/running-sfc-scan/
#186 [10:16] <Adrian> i only can click on demo Version. there is no account. i have a new pc and played minecraft the last time in 2012
#187 [10:16] <tyteen4a03> ??> Adrian account/bug/demo
#188 [10:16] <Absol> Adrian: Please see this article: https://help.mojang.com/customer/portal/articles/1218766-can-only-play-minecraft-demo if you are only able to play the Demo after having purchased the game.
#189 [10:17] <loki> k, its turning
#190 [10:17] <Adrian> the article dosn´t help
#191 [10:18] <tyteen4a03> Adrian: what have you tried
#192 [10:19] <Adrian> it is the same email address, it is an new pc => new launcher, i have played minecraft => not refunded,
#193 [10:20] <Adrian> i can´t migrated the account
#194 [10:23] * McNoob [webchat@82-181-103-63.bb.dnainternet.fi] has joined #minecrafthelp
#195 [10:25] * liamdot [webchat@d75-157-113-38.bchsia.telus.net] has joined #minecrafthelp
#196 [10:26] <liamdot> Hi, does anybody know why minecraft forge says it can't download? (Failed to download file. forge-1.12.2-14.23.1.2606.jar)
#197 [10:26] * Benyaaa [webchat@2E6BC09E.catv.pool.telekom.hu] has joined #minecrafthelp
#198 [10:27] <liamdot> It definitely isn't from ByteFence...
#199 [10:27] <Benyaaa> i have an error: https://resources.download.minecraft.net/d7/d732ec8af41798e55cbc8c3645b679d844992c0b to C:/Users\galli\AppData\Roaming\.minecraft\assets\objects\d7/d732ec8af41798e55cbc8c3645b679d844992c0b what can i do?
#200 [10:28] <Melvin> I have a problem, when i try to login it says "could not connect to server."
#201 [10:28] <liamdot> Do you have wifi>
#202 [10:29] <loki> found 0 pb
#203 [10:29] * liamdot [webchat@d75-157-113-38.bchsia.telus.net] has quit. (Client Quit)
#204 [10:30] * Melvin [webchat@85.203.44.121] has quit. (Quit: webchat.esper.net)
#205 [10:30] <loki> i could post the text, but its in french :p
#206 [10:30] <loki> no integrity violation
#207 [10:40] * Jakko [webchat@cpc113712-basl12-2-0-cust350.20-1.cable.virginm.net] has joined #minecrafthelp
#208 [10:41] <Jakko> My friend is having issues playing minecraft, he played fine before 1.13 update, but now it loads to the main menu and then crashes after a few seconds.
#209 [10:45] * Tuugenstein [webchat@mobile-access-bceecc-182.dhcp.inet.fi] has quit. (Quit: webchat.esper.net)
#210 [10:53] * Matheuevil [webchat@177.23.90.253] has joined #minecrafthelp
#211 [10:53] <loki> tyteen? u saw my message?
#212 [10:56] <Adrian> hello?
#213 [10:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#214 [10:59] <Jakko> My friend is having issues playing minecraft, he played fine before 1.13 update, but now it loads to the main menu and then crashes after a few seconds. He's managed to join the realm server after we repaired it via the minecraftinstaller, he crashed after 30 seconds tho.
#215 [11:04] * thelounge30 [webchat@46.1.236.186] has joined #minecrafthelp
#216 [11:04] <thelounge30> hata veriyor
#217 [11:05] * thelounge30 [webchat@46.1.236.186] has quit. (Client Quit)
#218 [11:08] * Jakko [webchat@cpc113712-basl12-2-0-cust350.20-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#219 [11:14] * Matheuevil [webchat@177.23.90.253] has quit. (Quit: webchat.esper.net)
#220 [11:18] <McNoob> Hi! I seem to have a problem with game sounds; they work fine from version 1.6 to 1.13, but not in the older versions. Is there something I could do to fix this problem?
#221 [11:20] * swingtyre [webchat@host86-130-33-151.range86-130.btcentralplus.com] has joined #minecrafthelp
#222 [11:23] <swingtyre> Hello. Recently, I loaded up the game after a long time not playing and my game would instantly crash and freeze after attempting to join a server or loading up a single player world. Things I have tried: deleting .minecraft, toggling VBOs, deleting my minecraft install and reinstalling it, allocating more RAM (I have 8GB on my computer which I kno
#223 [11:23] <swingtyre> w is working) and reinstalling graphics card drivers. If you anyone could offer any help it would be much appreciated.
#224 [11:29] <mattym> swingtyre, when toggling VBO did you make sure it was set to off.
#225 [11:30] <swingtyre> I tried it on both settings.
#226 [11:31] <mattym> ??> swingtyre tools/hjt
#227 [11:31] <Absol> swingtyre: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#228 [11:31] <Absol> swingtyre: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#229 [11:32] <swingtyre> Okay, will do
#230 [11:36] <swingtyre> https://paste.ubuntu.com/p/8RxKsy8qtF/
#231 [11:36] <mattym> ??> swingtyre av/adwcleaner
#232 [11:36] <Absol> swingtyre: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#233 [11:36] <Absol> swingtyre: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#234 [11:37] <swingtyre> Okay, cheers
#235 [11:39] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#236 [11:49] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#237 [11:51] <jcoy0907> I cannot connect to server(s), it says the authentication servers are down, even though Mojang says otherwise. Im using Minecraft Java Edition 1.13.1
#238 [11:51] <mattym> ??> jcoy0907 launcher/relog
#239 [11:51] <Absol> jcoy0907: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#240 [11:51] <jcoy0907> ok
#241 [11:51] <jcoy0907> i'll try that
#242 [11:53] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has quit. (Client Quit)
#243 [11:56] * swingtyre [webchat@host86-130-33-151.range86-130.btcentralplus.com] has joined #minecrafthelp
#244 [11:56] <swingtyre> Hello, I have completed the scan.
#245 [11:56] <mattym> swingtyre, Try running the game again.
#246 [11:57] <swingtyre> That worked, thank you very much.
#247 [11:57] <swingtyre> Seems like avast is terrible
#248 [11:58] <mattym> swingtyre, Its ok, just not meant for adware
#249 [11:58] <swingtyre> Oh right
#250 [11:58] <swingtyre> Anyway thank you very much.
#251 [11:58] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#252 [11:58] <jcoy0907> The error is still persisting
#253 [11:59] <mattym> jcoy0907, Are you using Linux?
#254 [11:59] <jcoy0907> yes
#255 [11:59] <jcoy0907> is t firewall?
#256 [11:59] <jcoy0907> *it
#257 [12:00] <mattym> jcoy0907, Ok, please do the following: 1) Make sure Oracle Java 8, is the only Java installed on the system. 2) Make sure you manually install and update the certs for it.
#258 [12:00] <jcoy0907> java 8 is the standard install for ubuntu
#259 [12:01] <mattym> jcoy0907, Are you sure its Oracles Java 8?
#260 [12:01] <jcoy0907> yes
#261 [12:01] <mattym> jcoy0907, If you open a terminal and type: java -version
#262 [12:01] <mattym> what does it return
#263 [12:06] <jcoy0907> 'openjdk version "10.0.2" 2018-7-17', 'OpenJDK Runtime Environment (build 10.0.2+13-Ubuntu-1ubuntu0.18.04.1, mixed mode)', 'OpenJDK 64-Bit Server VM (build 10.0.2+13-Ubuntu-1ubuntu0.18.04.1, mixed mode)'
#264 [12:06] <mattym> jcoy0907, Right, so first step, uninstall Java 10
#265 [12:06] <jcoy0907> ik how to use apt
#266 [12:07] <mattym> jcoy0907, Once its uninstalled, follow the steps listed in this reddit comment, stop once its get to the part about servers https://www.reddit.com/r/Minecraft/comments/8hih03/trouble_setting_up_server_on_ubuntu_1804/dz1g8ny/
#267 [12:08] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has joined #minecrafthelp
#268 [12:09] <TopKiddo> Oof
#269 [12:09] <Greymagic27> ?
#270 [12:09] <TopKiddo> my xbox name is topkiddo but on mc it is stuck on my generated name it gave me even though I changed it
#271 [12:10] <TopKiddo> ?
#272 [12:10] * mib_8v6hpg [Mibbit@LFbn-1-18539-226.w90-101.abo.wanadoo.fr] has joined #minecrafthelp
#273 [12:10] * Absol kicked mib_8v6hpg from #minecrafthelp (Reason: ib_8v6hpg :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#274 [12:11] <mattym> TopKiddo, What version of Minecraft are you talking about?
#275 [12:11] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has quit. (Client Quit)
#276 [12:11] <Greymagic27> Guess we will never know
#277 [12:12] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has joined #minecrafthelp
#278 [12:12] <TopKiddo> Sry it kicked me out
#279 [12:12] <TopKiddo> I’m on 1.6
#280 [12:12] <mattym> TopKiddo, Are you sure you are logged into the Xbox Live account?
#281 [12:13] <TopKiddo> Yes but Just in case how do I check?
#282 [12:13] <mattym> TopKiddo, On the main menu, it should show your username above the character preview.
#283 [12:14] <mattym> TopKiddo, And have no sign in button on the left.
#284 [12:14] <TopKiddo> Yeah right above my character it says the name it gave me
#285 [12:14] <TopKiddo> But I have the Xbox app and says I’m logged into Minecraft as TopKiddo
#286 [12:14] <loki> ok, was asked to do Something and since i came back...no answer?
#287 [12:14] <mattym> TopKiddo, Are you sure you are logged into your Xbox Live account in the game itself.
#288 [12:14] <mattym> loki, You have already been told, we have done all we can to help you.
#289 [12:15] <TopKiddo> I’m pretty sure, yeah
#290 [12:15] <TopKiddo> Let me retry
#291 [12:15] <mattym> TopKiddo, In Settings -> Profile
#292 [12:15] <McNoob> Hello?
#293 [12:15] <loki> i came back with news but ok
#294 [12:15] <TopKiddo> Ok thanks
#295 [12:15] <mattym> TopKiddo, Sign out of Xbox Live, then back in.
#296 [12:15] <TopKiddo> Okay.
#297 [12:16] <loki> nvm
#298 [12:16] <Greymagic27> @McNoob, Hi!
#299 [12:16] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#300 [12:16] * loki [webchat@176.164.132.49] has quit. (Quit: webchat.esper.net)
#301 [12:16] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has quit. (Client Quit)
#302 [12:17] <jcoy0907> should i restart computer after uninstalling java 11
#303 [12:17] <mattym> jcoy0907, Should be no need to.
#304 [12:17] <jcoy0907> well, error persists
#305 [12:17] <mattym> jcoy0907, Just follow the instructions in the page I linked.
#306 [12:17] <McNoob> Hi! I seem to have a problem with game sounds; they work fine from version 1.6 to 1.13, but not in the older versions. Is there something I could do to fix this problem?
#307 [12:17] <jcoy0907> use the current version only
#308 [12:18] <mattym> McNoob, You need to use a different game directory to properly use older versions.
#309 [12:18] <jcoy0907> older versions warn they are unstable
#310 [12:19] <mattym> jcoy0907, After uninstalling all the Java versions on your computer, did you install Java 8 according to the linked instructions?
#311 [12:20] <McNoob> ok, how do I do that?
#312 [12:20] <mattym> McNoob, We do not assist with non-current versions. You will need to look that up on your own.
#313 [12:20] <jcoy0907> ik how
#314 [12:21] <jcoy0907> you open the settings for launcher profile
#315 [12:21] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has joined #minecrafthelp
#316 [12:21] <TopKiddo> Alright I’m back
#317 [12:21] <mattym> jcoy0907, Focus on your own issue.
#318 [12:22] <jcoy0907> how do you reinstall certificates
#319 [12:22] <mattym> jcoy0907, Read the link I gave you.
#320 [12:22] <TopKiddo> I restarted Minecraft and Xbox, checked that I’m signed in, and it’s still not working :/
#321 [12:22] <jcoy0907> i restarted srry
#322 [12:22] <mattym> jcoy0907, https://www.reddit.com/r/Minecraft/comments/8hih03/trouble_setting_up_server_on_ubuntu_1804/dz1g8ny/
#323 [12:23] <mattym> TopKiddo, You may need to contact Xbox Live support then. It seems like an account issue they will need to fix.
#324 [12:23] <TopKiddo> Alright.
#325 [12:23] <TopKiddo> Thanks for the help though +mattym
#326 [12:24] <McNoob> Fine I'll figure it out on my own then.
#327 [12:24] <Greymagic27> @McNoob, Don't take that attitude
#328 [12:25] * TopKiddo [webchat@ip24-56-58-139.ph.ph.cox.net] has quit. (Client Quit)
#329 [12:27] <McNoob> sorry but I didn't get the help I was looking for.
#330 [12:33] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 180 seconds)
#331 [12:33] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 180 seconds)
#332 [12:44] * McNoob [webchat@82-181-103-63.bb.dnainternet.fi] has left #minecrafthelp
#333 [12:48] * Adrian [webchat@p2E54B6EC.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#334 [12:50] * CrystalGalax [webchat@191.160.34.95.customer.cdi.no] has joined #minecrafthelp
#335 [12:52] <CrystalGalax> Hello! I own a mac and when I try opening minecraft it just crashes, I've also tried re-downloading it and it still didn't help, what do I do?
#336 [12:52] <mattym> ??> CrystalGalax launcher/log
#337 [12:52] <Absol> CrystalGalax: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#338 [12:52] <CrystalGalax> Okay, thank you
#339 [12:53] * CrystalGalax [webchat@191.160.34.95.customer.cdi.no] has quit. (Client Quit)
#340 [12:58] * CrystalGalax [webchat@191.160.34.95.customer.cdi.no] has joined #minecrafthelp
#341 [12:59] <CrystalGalax> Hello! When I try to open my minecraft it just crashes, and I've already re-downloaded it too, thanks in advance
#342 [12:59] <mattym> CrystalGalax, We need the log the instructions were for.
#343 [12:59] <mattym> ??> CrystalGalax launcher/log
#344 [12:59] <Absol> CrystalGalax: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#345 [12:59] <CrystalGalax> https://paste.ubuntu.com/p/6qW9cPZ5HZ/
#346 [13:00] <mattym> CrystalGalax, What version of macOS are you on?
#347 [13:01] <CrystalGalax> 10.10.5 (14F2511)
#348 [13:01] <mattym> CrystalGalax, See if you can update that, otherwise you will not be able to play anything above minecraft 1.12.2
#349 [13:02] <CrystalGalax> okay thank you
#350 [13:05] * CrystalGalax [webchat@191.160.34.95.customer.cdi.no] has quit. (Quit: webchat.esper.net)
#351 [13:07] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#352 [13:10] * kjf [webchat@ip68-13-78-18.om.om.cox.net] has joined #minecrafthelp
#353 [13:10] <kjf> I can't get into Minecraft
#354 [13:10] <kjf> it crashes each time
#355 [13:10] <mattym> ??> kjf launcher/log
#356 [13:10] <Absol> kjf: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#357 [13:10] <kjf> may be related to Java, uninstalled and reinstalled twice
#358 [13:11] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#359 [13:11] <kjf> thanks I'll give it a try
#360 [13:11] <jcoy0907> the webupd8team apt had errors
#361 [13:12] <mattym> jcoy0907, What did it say?
#362 [13:12] <jcoy0907> a shared library file was missing
#363 [13:14] <jcoy0907> i hand installed oracles java tar.gz
#364 [13:14] <jcoy0907> if the error is still happening, what do i do?
#365 [13:14] <mattym> jcoy0907, Ok, try the instructions to install/update the certs, then try the game again.
#366 [13:18] <mattym> jcoy0907, You may also need to re-log in the launcher again.
#367 [13:19] <jcoy0907> java: erro while loading shared libraries: libjli.so: cannot open shared object file: No such file or directory
#368 [13:19] * thelounge77 [webchat@46.60.24.83] has joined #minecrafthelp
#369 [13:19] <thelounge77> hala
#370 [13:19] <jcoy0907> i might have to reinstall jlicore
#371 [13:20] <thelounge77> mincraft 113 dont tege
#372 [13:20] <thelounge77> ana plestaen
#373 [13:20] <thelounge77> aripk
#374 [13:20] * loganperry2012 [webchat@47-40-109-13.dhcp.knwc.wa.charter.com] has joined #minecrafthelp
#375 [13:20] <mattym> thelounge77, Gonna need that in English.
#376 [13:21] <loganperry2012> My Minecraft Account Was Hacked and I Can't Log-in
#377 [13:21] <mattym> ??> loganperry2012 account/send-email
#378 [13:21] <Absol> loganperry2012: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#379 [13:21] <Absol> loganperry2012: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#380 [13:21] <thelounge77> hala maincraf dont ma tfth
#381 [13:22] <loganperry2012> I have so many emails to that email and i cant find the transaction ID
#382 [13:22] <mattym> ??> loganperry2012 account/trans-id
#383 [13:22] <Absol> loganperry2012: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#384 [13:23] <thelounge77> yahyasarhangamil.com
#385 [13:23] <thelounge77> yahyasarhan.44gamil.com
#386 [13:23] <thelounge77> help ples ples
#387 [13:23] <mattym> thelounge77, Please use a translation site, we cannot understand what you are asking.
#388 [13:24] <thelounge77> ok
#389 [13:25] <thelounge77> help help afth
#390 [13:26] <thelounge77> help me now maseg
#391 [13:26] <thelounge77> ok
#392 [13:26] <thelounge77> ok
#393 [13:27] * thelounge77 [webchat@46.60.24.83] has left #minecrafthelp
#394 [13:29] <loganperry2012> I dont have the Transaction Recipt
#395 [13:29] <mattym> loganperry2012, Try filling out the form without it, and see what they say.
#396 [13:30] <loganperry2012> Okay
#397 [13:35] <jcoy0907> m still working a bit
#398 [13:35] <mattym> jcoy0907, Were you able to update that missing library without issues?
#399 [13:40] * kjf [webchat@ip68-13-78-18.om.om.cox.net] has quit. (Quit: webchat.esper.net)
#400 [13:43] * Jeren_ [webchat@ip56542fe8.adsl-surfen.hetnet.nl] has joined #minecrafthelp
#401 [13:43] * MozoryDE [webchat@nat-178-19-229-59.net.encoline.de] has joined #minecrafthelp
#402 [13:44] <MozoryDE> My friend gave me his account but I do not know you security issues and he could not put them back when he got the email came White Screen (on the phone), what do we have to do
#403 [13:45] <MozoryDE> My friend gave me his account but I do not know you security issues and he could not put them back when he got the email came White Screen (on the phone), what do we have to do
#404 [13:45] <mattym> MozoryDE, Users are not allowed to share or give accounts away.
#405 [13:47] <MozoryDE> Gut und wie kann er die Fragen zurücksetzen wenn es mit er Email nicht geht
#406 [13:47] <MozoryDE> Well and how can he reset the questions if he does not have an email
#407 [13:47] <mattym> MozoryDE, Thats his problem, not yours.
#408 [13:48] <MozoryDE> How little money do you actually get for it
#409 [13:48] <Jeren_> when I want to join a specific server, I get the message: Bad packet id 27. And when I use a different account it is possible to join this server. Can some one help me? (we all ready tried to deleted my player data)
#410 [13:48] <mattym> Jeren_, If its just a specific server, you need to talk with the servers host/staff
#411 [13:49] * MozoryDE [webchat@nat-178-19-229-59.net.encoline.de] has quit. (Quit: webchat.esper.net)
#412 [13:49] * BinRic [webchat@nat-178-19-229-59.net.encoline.de] has joined #minecrafthelp
#413 [13:50] <BinRic> I can not reset my security questions, it does not work via email
#414 [13:50] <mattym> BinRic, Changing your name does not fool anyone.
#415 [13:51] <Jeren_> mattym de server host is a friend of my and he can't help me........
#416 [13:51] <mattym> Jeren_, Its an issue on the servers side, so only they can fix it.
#417 [13:51] <BinRic> ok see you later
#418 [13:51] * BinRic [webchat@nat-178-19-229-59.net.encoline.de] has quit. (Client Quit)
#419 [13:53] * Jeren_ [webchat@ip56542fe8.adsl-surfen.hetnet.nl] has quit. (Quit: webchat.esper.net)
#420 [14:12] * casparthecat [webchat@host217-42-102-103.range217-42.btcentralplus.com] has joined #minecrafthelp
#421 [14:13] <casparthecat> hello
#422 [14:14] <casparthecat> something wont download so it wont work but I don't know the problem
#423 [14:14] <mattym> ??> casparthecat error/download
#424 [14:14] <Absol> casparthecat: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#425 [14:15] <casparthecat> okay thank you for your help
#426 [14:15] * casparthecat [webchat@host217-42-102-103.range217-42.btcentralplus.com] has quit. (Client Quit)
#427 [14:22] * altha_pups [webchat@cpc82933-enfi22-2-0-cust65.20-2.cable.virginm.net] has joined #minecrafthelp
#428 [14:22] <altha_pups> Hi
#429 [14:22] <altha_pups> I Need Help
#430 [14:22] <altha_pups> My Minecraft wont load
#431 [14:22] <mattym> altha_pups, What happens when you try?
#432 [14:23] <altha_pups> its stuck on the mojang loading screen
#433 [14:23] <mattym> ??> altha_pups tools/hjt
#434 [14:23] <Absol> altha_pups: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#435 [14:23] <Absol> altha_pups: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#436 [14:25] <altha_pups> it still is not working
#437 [14:25] <mattym> altha_pups, Right, cause you need to give us the report we asked for.
#438 [14:27] <altha_pups> done
#439 [14:27] <mattym> altha_pups, We need the link...
#440 [14:28] <altha_pups> i sent the forms?
#441 [14:28] <mattym> altha_pups, Read the instructions, we need the link to the paste page you created.
#442 [14:29] <altha_pups> ok
#443 [14:30] <altha_pups> https://paste.ubuntu.com/p/d4nGWvZFyw/
#444 [14:30] <altha_pups> that?
#445 [14:30] <mattym> altha_pups, Yes, one moment
#446 [14:30] <altha_pups> ok?
#447 [14:31] <mattym> altha_pups, First uninstall Bytefence from your computer, let me known once you have finished.
#448 [14:31] <altha_pups> k
#449 [14:32] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#450 [14:33] <altha_pups> its uninstaling
#451 [14:33] <altha_pups> its don
#452 [14:33] <altha_pups> Done
#453 [14:33] <mattym> ??> altha_pups av/adwcleaner
#454 [14:33] <Absol> altha_pups: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#455 [14:33] <Absol> altha_pups: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#456 [14:35] * zatwoza [webchat@wsip-98-191-130-131.ks.ks.cox.net] has joined #minecrafthelp
#457 [14:38] * jorja [jorja@67.213.24.107] has joined #minecrafthelp
#458 [14:38] <jorja> hello
#459 [14:38] <jorja> Is there a way to fix a not responding error when playing java version of minecrsft?
#460 [14:39] <mattym> ??> jorja tools/hjt
#461 [14:39] <Absol> jorja: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#462 [14:39] <Absol> jorja: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#463 [14:42] <jorja> https://paste.ubuntu.com/p/dDPsK5sHNy/
#464 [14:42] <mattym> ??> jorja av/adwcleaner
#465 [14:42] <Absol> jorja: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#466 [14:42] <Absol> jorja: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#467 [14:43] <zatwoza> i downloaded the minecraft installer package and uninstalled all the incompatible software but when i try to open the installer it tells me to make sure its a valid windows installer
#468 [14:43] <jorja> I just run malwarebytes this morning and there was nothing there
#469 [14:43] <mattym> zatwoza, Where did you download it from?
#470 [14:43] <mattym> jorja, Try the one we linked.
#471 [14:43] <zatwoza> the minecraft website
#472 [14:44] <mattym> zatwoza, What version of Windows are you on?
#473 [14:44] <zatwoza> windows 10
#474 [14:46] <mattym> zatwoza, Is it completely up to date?
#475 [14:46] <zatwoza> i believe so but i can double check real quick
#476 [14:46] * jorja [jorja@67.213.24.107] has joined #minecrafthelp
#477 [14:47] <zatwoza> yes it is the most current vesion
#478 [14:47] <mattym> ??> zatwoza tools/hjt
#479 [14:47] <Absol> zatwoza: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#480 [14:47] <Absol> zatwoza: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#481 [14:49] * jorja2 [jorja@67.213.24.130] has joined #minecrafthelp
#482 [14:49] <jorja2> That scan was clean as well
#483 [14:49] <mattym> ??> jorja2 launcher/log-txt
#484 [14:50] <Absol> jorja2: We need to see your full launcher log, which is created in the game directory.
#485 [14:50] <Absol> jorja2: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#486 [14:50] * jorja [jorja@67.213.24.107] has quit. (Ping timeout: 190 seconds)
#487 [14:50] * west89 [~west89@p54810574.dip0.t-ipconnect.de] has joined #minecrafthelp
#488 [14:50] <west89> Hello
#489 [14:51] <west89> My launcher crashes while loading the 1.12.2
#490 [14:52] <mattym> west89, What about 1.13.1?
#491 [14:52] <zatwoza> https://paste.ubuntu.com/p/Qc48kWY4XY/
#492 [14:52] <west89> mattym, 1.12.2
#493 [14:52] <mattym> west89, What about 1.13.1?
#494 [14:53] <west89> which file is needed
#495 [14:54] <mattym> zatwoza, Not seeing anything there that should cause that problem, one moment.
#496 [14:54] <west89> mattym, I have just downloaded the 1.12.2 data
#497 [14:54] <mattym> west89, We do not support old versions, what happens if you try to start 1.13.1?
#498 [14:55] <mattym> zatwoza, Have you tried with a new download?
#499 [14:56] <jorja2> I do not see a green arrow http://tinypic.com/r/oix9pc/9
#500 [14:56] <west89> mattym, Download now the 1.13 downloads
#501 [14:56] <mattym> jorja2, Cause you have not clicked on the instance you use.
#502 [14:57] <mattym> zatwoza, Are you trying to install it to a secondary drive?
#503 [14:57] <jorja2> https://paste.ubuntu.com/p/wphjbXVZM5/
#504 [14:58] <mattym> jorja2, Close the text file, but keep the folder open, try to start the game till it runs into the error, then copy the file agian.
#505 [14:58] <west89> mattym, That brings me nothing much on 1.13 because the server runs on 1.12.2.
#506 [14:58] <west89> But I can try the 1.13 zuladen.
#507 [14:59] <mattym> west89, Again, we do not support old versions. If there is a problem on 1.13.1, explain what happens.
#508 [15:03] <zatwoza> ive tried a redownloading and im not aware of downloading it to a secondary drive
#509 [15:03] <mattym> zatwoza, Ok one moment.
#510 [15:04] <mattym> ??> zatwoza win/sfc
#511 [15:04] <Absol> zatwoza: In the start menu/screen, search for "cmd" (without quotes). Right-click on the result listed as "cmd.exe", and choose Run as Administrator.
#512 [15:04] <Absol> zatwoza: In the command window, enter "sfc /scannow", and press Enter. Keep this window open until it is finished.
#513 [15:04] <west89> mattym, So the 1.13.1 is only the 1.12.2 as the launcher crashes
#514 [15:05] <mattym> west89, What?
#515 [15:06] <west89> mattym,
#516 [15:06] <west89> The 1.13.1 only runs the 1.12.1 because the launcher crashes
#517 [15:06] <zatwoza> it says "You must me an administrator running a console session in order to use the sfc utility"
#518 [15:06] <west89> *1.12.2
#519 [15:07] <mattym> zatwoza, Did you run it the way the instructions said?
#520 [15:07] <zatwoza> yes
#521 [15:07] <mattym> ??> west89 win/reinst/full
#522 [15:07] <Absol> west89: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#523 [15:07] <Absol> west89: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#524 [15:07] <mattym> zatwoza, Are you not on an administrative account on the computer?
#525 [15:08] <zatwoza> im on the only account on the computer
#526 [15:09] <mattym> zatwoza, Seems like there is an issue with the computer outside what we can help with.
#527 [15:09] <zatwoza> ok thanks for trying anyway :)
#528 [15:09] <west89> Absol,
#529 [15:09] <west89> I have already reinstalled the launcher and also re-downloaded
#530 [15:10] <zatwoza> could it possably have to do with the microsoft onedrive?
#531 [15:10] <mattym> ??> west89 launcher/log
#532 [15:10] <Absol> west89: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#533 [15:10] <mattym> zatwoza, It shouldnt, unless you are trying to install the game there.
#534 [15:10] <west89> no win
#535 [15:10] <zatwoza> well it backs up every file on my computer
#536 [15:13] <jorja2> Here is the log I think https://paste.ubuntu.com/p/wphjbXVZM5/
#537 [15:13] <west89> mattym, launcher_log.txt https://paste.ubuntu.com/p/98vBD4gRNd/
#538 [15:14] <mattym> jorja2, Its not showing the full log. Make sure you keep that folder open so you dont have to restart the launcher that will clear the log.
#539 [15:14] * Sabrak0 [webchat@201-210-41-224.genericrev.cantv.net] has joined #minecrafthelp
#540 [15:14] <mattym> jorja2, Just close the text file, and keep the .minecraft folder open
#541 [15:14] <mattym> jorja2, Run the game till it stops then try copying the log again
#542 [15:14] <mattym> jorja2, It should be a lot longer
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#544 [15:16] <Sabrak0> hey im downloading 1.10.2 version and it says that Unable to save download. eo_UY.lang
#545 [15:16] <mattym> ??> Sabrak0 error/download
#546 [15:16] <Absol> Sabrak0: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#547 [15:17] <mattym> west89, What version of Linux are you on?
#548 [15:18] <Sabrak0> i dont have any of the programs listed
#549 [15:18] <west89> Game output 1.12.2 https://paste.ubuntu.com/p/wpJwKnmZmy/
#550 [15:18] <mattym> ??> Sabrak0 tools/hjt
#551 [15:18] <Absol> Sabrak0: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#552 [15:18] <Absol> Sabrak0: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#553 [15:19] <Sabrak0> ok
#554 [15:19] <mattym> west89, Make sure you only have Oracles Java 8 installed, and if you are using old versions make sure to use a different game directory.
#555 [15:20] <Sabrak0> ok here is
#556 [15:21] <Sabrak0> https://paste.ubuntu.com/p/4RJPSyVNmT/
#557 [15:21] <west89> mattym, Ubuntu 18.04.1 LTS Kernel 4.15.0-33-generic
#558 [15:21] <mattym> Sabrak0, You have bytefence, please check the list again and make sure you actually check to make sure you have none of the programs it tells you to remove.
#559 [15:22] <Sabrak0> but where i locate bytefence?
#560 [15:22] <mattym> Sabrak0, Read the instructions on the page.
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#564 [15:23] <west89> mattym, Ubuntu 18.04.1 LTS Kernel 4.15.0-33-generic
#565 [15:23] <west89> mattym,
#566 [15:23] <west89> another game machine
#567 [15:24] <mattym> west89, Make sure you only have Oracles Java 8 installed, and if you are using old versions make sure to use a different game directory.
#568 [15:26] <jorja> hello
#569 [15:26] <mattym> Yes
#570 [15:28] <Sabrak0> thank you i resolved my trouble
#571 [15:28] <Sabrak0> :)
#572 [15:29] <west89> mattym,How can a java get it can not lie because 13.1 is running
#573 [15:29] <jorja> Is there a way to fix a not responding error when playing java version of minecrsft?
#574 [15:29] * niamh [webchat@88-144-255-150.host.pobb.as13285.net] has joined #minecrafthelp
#575 [15:30] <mattym> west89, Then you need to use a different game directory for other versions as stated.
#576 [15:30] <mattym> jorja, Did you read what I wrote?
#577 [15:30] <niamh> Hello! Im having serious problems when it comes to trying to launch my minecraft on my pc. It's crashing most of the time when i press 'Play' and it gives me the exact same crash report each time and i cant understand it. Ive tried everything from changing the dedicated RAM for minecraft to completely resetting my pc and nothings worked. Can anyone
#578 [15:30] <niamh> help?
#579 [15:31] <mattym> ??> niamh launcher/log
#580 [15:31] <Absol> niamh: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#582 [15:36] <niamh> https://paste.ubuntu.com/p/hNwzswqK6j/
#583 [15:37] <mattym> niamh, Can you also get a link for this file from the computer C:\Users\niamh\AppData\Roaming\.minecraft\hs_err_pid10460.log
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#585 [15:39] <Tj> I have resource and behaviour packs in my storage on my Xbox one bedrock edition, but when I go to create a world and select one there’s none there. Could anyone help?
#586 [15:40] <mattym> Tj, Are they from the Marketplace?
#587 [15:40] <Tj> nope
#588 [15:40] <mattym> Tj, Xbox does not support externally downloaded files.
#589 [15:41] <Tj> Ahhh,is there anyway I could use them?
#590 [15:41] <mattym> Tj, Not on an Xbox.
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#592 [15:43] <Tj> So I can play them on the pe version but not on my console, because there both linked
#593 [15:44] <mattym> Tj, If you load them on the version on your mobile device, and join that world from the Xbox maybe, but you cannot load them on the Xbox itself.
#594 [15:44] <west89> mattym, In a custom .minecraft folder
#595 [15:46] <Tj> Ok thanks for your time
#596 [15:47] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#597 [15:47] <jorja> Hello sorry if anyone was trying to help me my computer freeze up
#598 [15:48] <mattym> jorja, Ok, from the top. Make sure you open your .minecraft folder first.
#599 [15:48] <mattym> jorja, Then try to start the game, wait till it crashes or hits the error.
#600 [15:49] <mattym> jorja, After that, copy the launcher_log text file to the paste site and get the new link. It should be several thousand lines long.
#601 [15:49] <niamh> https://paste.ubuntu.com/p/SDkYys7TBy/
#602 [15:51] <mattym> ??> niamh win/reinst
#603 [15:51] <Absol> niamh: You may need to reinstall the locally installed files that Minecraft puts into place.
#604 [15:51] <Absol> niamh: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#605 [15:55] <jorja> Is there anything else I need to do to help solve my issue
#606 [15:55] <mattym> jorja, We need the link to the new log
#607 [15:56] <niamh> it still crashed
#608 [15:56] <mattym> ??> niamh win/dxdiag
#609 [15:56] <Absol> niamh: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
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#611 [15:59] <niamh> https://paste.ubuntu.com/p/gQDz2Td6Sb/
#612 [16:00] <mattym> niamh, Everything seems in order there as well.
#613 [16:00] <mattym> ??> niamh tools/hjt
#614 [16:00] <Absol> niamh: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#615 [16:00] <Absol> niamh: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#616 [16:04] <niamh> https://paste.ubuntu.com/p/VN5fRXNwhj/
#617 [16:05] <mattym> niamh, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#618 [16:05] <mattym> niamh, If thats not it, then I have no idea, cause I have never seen the exact error you are getting before.
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#621 [16:07] <niamh> its still crashing after i disabled the overlay thing in discord
#622 [16:08] <mattym> niamh, Yeah I cant seem to find any info on the error you are getting that applies to your system.
#623 [16:09] <niamh> could it be a bug or something
#624 [16:09] <mattym> niamh, You can try submitting the log and description of what happens on bugs.mojang.com to see
#625 [16:10] <mattym> niamh, The similar ones already on their either have to do with 32bit Java or, unsupported Java versions
#626 [16:10] <mattym> niamh, Neither of which apply to you.
#627 [16:10] <mattym> niamh, So try making a new report.
#628 [16:10] <niamh> okay thank you
#629 [16:10] <niamh> youve been a great help
#630 [16:13] <mattym> niamh, If you make a report on the bug site, please link it back here. So we can check in on it for the future
#631 [16:22] <niamh> im not to sure on how to do that
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#633 [16:25] <niamh> https://paste.ubuntu.com/p/fK7nSF5Gc2/
#634 [16:25] <thgilfodrol> niamh: did this issue start in 1.13.1? has it ever run withiut crashing?
#635 [16:26] <niamh> ever since i got minecraft its crashed
#636 [16:26] <niamh> theres times when i can play for a while without it crashing but it will always crash
#637 [16:26] <niamh> and that is just a copy of the bug report i completed
#638 [16:27] <thgilfodrol> niamh: ah, you're about to report it to Oracle- they won't be able to help
#639 [16:27] <thgilfodrol> niamh: you need to file the report at bugs.mojang.com
#640 [16:27] <niamh> oh great i done that for nothing then haha
#641 [16:30] <thgilfodrol> niamh: yeah, it's unlikely to be an issue in java- but even if it was, mojang would probably be the ones to file it there
#642 [16:33] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#643 [16:33] <jorja> hello
#644 [16:39] <jorja> Is there a way to fix a not responding error when playing java version of minecraft? Here is the game directory log https://paste.ubuntu.com/p/wphjbXVZM5/
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#651 [17:10] <JoryB> so I have java on my windows 10 laptop and I have no other games on it, yet my game keeps on crashing. What do I do?
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#664 [18:27] <jack> hi guys
#665 [18:27] <jack> i gotz a problem
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#667 [18:28] <mattym> Guest88640, Explain the problem.
#668 [18:31] <Guest88640> well, i made my account when i was 9, i am 16 now and i cannot access it because the security questions are all wrong. i have no idea what i put down for them, and the only way to bypass these questions are through email, however, i used my fathers email since i was 9 years old and he has no clue to what the accounts password is, so i cannot bypass
#669 [18:31] <Guest88640> the impossible questions i gave myself, any ideas?
#670 [18:31] <mattym> ??> Guest88640 account/send-email
#671 [18:31] <Absol> Guest88640: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#672 [18:31] <Absol> Guest88640: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#673 [18:39] * renzo [webchat@181.67.139.7] has joined #minecrafthelp
#674 [18:41] <renzo> ¿how can I update my drivers?
#675 [18:41] <mattym> renzo, Do you have the link to your dxdiag report? If so please post the link in this chat.
#676 [18:44] * renzo [webchat@181.67.139.7] has joined #minecrafthelp
#677 [18:47] <renzo> ¿how can i update my drivers?
#678 [18:47] <mattym> ??> renzo win/dxdiag
#679 [18:47] <Absol> renzo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#680 [18:49] <renzo> +mattyn How can I send you my dxdiag report?
#681 [18:49] <mattym> renzo, Get the link the instructions have you make.
#682 [18:51] <renzo> ok did it
#683 [18:51] <mattym> renzo, We need the link
#684 [18:53] <renzo> I have the dxdiag report in the notebook on my pc
#685 [18:54] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#686 [18:54] <mattym> renzo, Follow the rest of the instructions.
#687 [18:56] <renzo> oh ok
#688 [18:56] <renzo> https://paste.ubuntu.com/p/BPYW39gndY/
#689 [18:56] <renzo> this?
#690 [18:58] <mattym> renzo, Yes one moment
#691 [18:58] <renzo> ok thanks
#692 [18:59] <mattym> renzo, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/18228/Intel-Graphics-Media-Accelerator-Driver-for-Windows-7-64-exe-?product=81519
#693 [19:03] <renzo> ok
#694 [19:03] <renzo> and thats all?
#695 [19:03] <mattym> renzo, Should be
#696 [19:04] <renzo> thank you bro
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#702 [20:21] <mitch> hi i am trying to reset my password and it will not send the email
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#711 [20:31] <GravityGaming> Hello My Friend!
#712 [20:31] <GravityGaming> Having a nice day?
#713 [20:31] <GravityGaming> I have a few downloading questions to ask you sir/mam!
#714 [20:32] <GravityGaming> when i try downloading minecraft it says "Error Unable to save download. death1.ogg"
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#716 [20:34] * wylie [webchat@d154-20-53-52.bchsia.telus.net] has joined #minecrafthelp
#717 [20:34] <wylie> hello
#718 [20:34] <wylie> is anyone here
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#721 [20:52] * verificationfailed [webchat@104.37.31.104] has joined #minecrafthelp
#722 [20:55] <verificationfailed> Hello, i'm trying to verify my email but the code doesn't work
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#724 [21:02] * Groaza [webchat@fl-76-5-50-204.dhcp.embarqhsd.net] has joined #minecrafthelp
#725 [21:02] <Groaza> everytime I try to reset my security questions and send it to my email it doesn't show up in my email no matter what
#726 [21:03] * Kayra2018 [webchat@softbank060119222254.bbtec.net] has joined #minecrafthelp
#727 [21:05] <Kayra2018> Hi. Can anyone help me how to stop creepers keep attacking the house everyday. I am playing peaceful mode in PC but I got attacked everyday. It explodes and spend all day fixing the house. There is no time to do anything else. The game became boring and pretty bad.
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#731 [21:44] * PLsHelp [webchat@45.40.13.68] has joined #minecrafthelp
#732 [21:44] <PLsHelp> The game crashed whilst mouseclicked event handler
#733 [21:44] <PLsHelp> Error: java.lang.IllegalStateException: failed to create a child event loop
#734 [21:46] <PLsHelp> How to Try forcing the use of the IPv4 stack by adding @-Djava.net.preferIPv4Stack=true@ to the launch options.
#735 [21:49] <PLsHelp> u al are fucking trash
#736 [21:49] <Absol> PLsHelp: Please keep it civil
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#739 [21:51] <Webchat_30898> i have a issue with my game it has problems opening up
#740 [21:51] <Webchat_30898> i have a issue with my game it has problems opening up
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#742 [21:55] * dj [webchat@ool-ae2c3556.dyn.optonline.net] has joined #minecrafthelp
#743 [21:56] <dj> i cant play the game and it keeps crashing when it trys
#744 [21:56] <mattym> ??> dj launcher/log
#745 [21:56] <Absol> dj: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#746 [21:59] <dj> btw im on the i have the windows 10 edition along with the java minecraft
#747 [22:00] <mattym> dj, If the Java version is crashing, get the report described in the link.
#748 [22:00] <dj> is that the issue
#749 [22:01] <mattym> dj, No that wont cause a problem having both.
#750 [22:01] <dj> thank you
#751 [22:01] <dj> when i tried to open it it said couldnt update the minecraft launcher
#752 [22:02] <mattym> ??> dj tools/hjt
#753 [22:02] <Absol> dj: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#754 [22:02] <Absol> dj: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#755 [22:02] <dj> im only 12 and i dont know how do to all of that
#756 [22:02] <mattym> dj, Then get an adult to help you.
#757 [22:03] <dj> my mom doesnt know wither
#758 [22:05] <dj> i have to go thanks for trying to help me
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#760 [22:14] <Webchat_15678> Im having trouble logging into my account on Minecraft. It just says "Could not connect to server" I checked multiple times but my internet works perfectly fine, do you know what I can do?
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#762 [22:54] * dan [webchat@32.214.201.241] has joined #minecrafthelp
#763 [22:55] <dan> hi my friends and I are having trouble connecting to each other we keep getting stuck at "loading terrain" no matter who is hosting (mix of windows/mac)
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#769 [23:59] <Cupcakessss> my game keeps crashing when I hit play, is there anything I can do fix it? ive already uninstalled everything and reinstalled but.. didn't work