#1 [00:06] <mattym> ??> Cupcakessss launcher/log
#2 [00:06] <Absol> Cupcakessss: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#5 [00:31] <jorja> Is there a way to fix a not responding error when playing java version of minecraft? Here is the game directory log https://paste.ubuntu.com/p/wphjbXVZM5/
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#9 [01:17] <eyesrandom> hi i have a error on the launcher, it says unable to start java
#10 [01:17] <eyesrandom> how do i fix this?
#11 [01:18] <eyesrandom> Error details: Access is denied Filename on disk: javaw.exe Path: C:\Program Files (x86)\Minecraft\runtime\jre-x64\1.8.0_51\bin\javaw.exe
#12 [01:18] <eyesrandom> Exists: file
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#15 [01:36] * FilthyMilkster [webchat@115-188-131-128-adsl.sparkbb.co.nz] has joined #minecrafthelp
#16 [01:37] <FilthyMilkster> Hey everyone
#17 [01:38] <FilthyMilkster> So I haven't accessed my minecraft account in a while, a couple of years at least. I no longer have the trainsaction ID, or my purchase email but I have different emails from mojang of someone migrating my account a couple of days ago, I'm wondering if it's possible to get that account back. It looks like they've changed the email at least, and I c
#18 [01:38] <FilthyMilkster> an't get it back without knowing the email they changed it to
#19 [01:38] <FilthyMilkster> Or something along those lines
#20 [02:40] * Crazygreek [webchat@internet3-5-144-196-231.pat.nym.cosmote.net] has joined #minecrafthelp
#21 [02:44] <Crazygreek> Hello, trying to get back into the game after a year+ of absence and I can't locate my account info. I have an email in one of my mailboxes that informs me of my migration to a mojang account but no password recovery has worked, Minecraft of Mojang with any of my email accounts. Thank you for your time
#22 [03:02] * Twix1811 [webchat@d75-157-186-184.bchsia.telus.net] has joined #minecrafthelp
#23 [03:02] <Twix1811> Hey
#24 [03:02] <Twix1811> My minecraft account was hacked
#25 [03:02] <Twix1811> Any way I can fix this, I had not migrated it to a mojang account and just logged in with the user. Someone got into my account and migrated it to their own email
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#30 [03:28] <Mxhre> Hello
#31 [03:32] <Mxhre> (Sorry for my bad english)Ive got a problem with my Minecraft. When i join on a server or sometimes even when i just start minecraft it crashes. In the game output there was an error that i appeared: Process crashed with exit code -805306369. I did aleraedy reinstall it and tried another account but nothing helps. I hope someone can help me
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#44 [07:24] * BTCpurple [webchat@r-37.129.122.159.consumer-pool.prcdn.net] has joined #minecrafthelp
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#46 [07:27] * krbs [webchat@96.44.175.218.static.quadranet.com] has joined #minecrafthelp
#47 [07:29] <BTCpurple> I had some problems with the antivirus and now I can not log in to my mojang account.
#48 [07:29] <BTCpurple> (the antivirus has deleted some files) what can I do?
#49 [07:29] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#50 [07:30] <krbs> I just installed Minecraft, but I can't even get past the launcher. It keeps freezing/crashing before I can even type in my login info, and it even BSODed me once. I'm at a total loss :(
#51 [07:31] <Greymagic27> ffff
#52 [07:31] <Greymagic27> dfx
#53 [07:31] <BTCpurple> I had some problems with the antivirus and now I can not log in to my mojang account.
#54 [07:31] <BTCpurple> (the antivirus has deleted some files) what can I do?
#55 [07:32] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
#56 [07:35] <krbs> @BTCpurple can you log in on the website?
#57 [07:35] <BTCpurple> no
#58 [07:36] <BTCpurple> I can log in only from my phone, but not from the computer.
#59 [07:37] <BTCpurple> so i can't log in on the launcher
#60 [07:37] <krbs> Can you log in on your PC browser to minecraft.net?
#61 [07:37] <BTCpurple> no
#62 [07:38] <krbs> Did you try clearing your browser's cache?
#63 [07:38] <BTCpurple> yes, but it doesn't work
#64 [07:38] <krbs> Dang. What exactly is it telling you when you try to log in?
#65 [07:40] <BTCpurple> "Invalid email address or password. Forgot your password?"
#66 [07:41] <krbs> Did you try resetting your password?
#67 [07:42] <BTCpurple> yes
#68 [07:43] * Noob [webchat@host86-139-107-232.range86-139.btcentralplus.com] has joined #minecrafthelp
#69 [07:44] <krbs> Have you tried deleting the browsing history and cookies for minecraft.net?
#70 [07:44] <Noob> Hello for some reason all of my minecraft versions from 1.9 onwards always have 1fps on both single and multiplayer and idk why, do you have any reason for this?
#71 [07:45] <Noob> oh and my 1.8 works fine lie 30 fps
#72 [07:45] <Noob> like*
#73 [07:48] <BTCpurple> krbs yes
#74 [07:48] <Noob> is there a way i can fix this?
#75 [07:48] * Webchat_54809 [webchat@77.49.213.202.dsl.dyn.forthnet.gr] has joined #minecrafthelp
#76 [07:49] <krbs> @Noob None of the actually knowledgeable people are here right now, I'm just trying to help this person get into their account while I wait.
#77 [07:49] <Noob> oh ok
#78 [07:50] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#79 [07:50] <krbs> BTCpurple And it didn't work?
#80 [07:50] <Webchat_54809> Hello, I try to open minecraft and i can not. The whole laptop freezes! It says that is crused. Please can you fix my game?
#81 [07:50] <Greymagic27> @Webchat_54809, When does the crash occur?
#82 [07:51] <Webchat_54809> Well its been months sadly
#83 [07:51] <Webchat_54809> I try to fix it but i can not
#84 [07:51] <Greymagic27> Not how long, When
#85 [07:51] <BTCpurple> @krbs no
#86 [07:52] <Greymagic27> @Webchat_54809, I need to know when it occurs, like when you load up mc etc
#87 [07:52] <krbs> I just downloaded the game and it's crashing in the launcher
#88 [07:53] <Greymagic27> ??> @krbs launcher/crash-log
#89 [07:53] <Absol> @krbs: We need to see your crash log, which is created after a crash.
#90 [07:53] <Absol> @krbs: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#91 [07:54] <krbs> BTCpurple Dang man, I can't think of anything else, sorry. Good luck!
#92 [07:54] <Webchat_54809> I do not remember date maybe like last Septeptember. I try to open the game , then its says that it can not open and then it says its crushed. Im on laptop and i have minecraft for PC
#93 [07:54] <BTCpurple> @krbs thanks
#94 [07:54] <Greymagic27> ??> @Webchat_54809 launcher/crash-log
#95 [07:54] <Absol> @Webchat_54809: We need to see your crash log, which is created after a crash.
#96 [07:54] <Absol> @Webchat_54809: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#97 [07:54] <Noob> meanwhile does anyone know how to fix my problem?
#98 [07:54] <Greymagic27> What is it?
#99 [07:55] <Noob> 1fps for any version 1.9 or later for no apparent reason
#100 [07:55] <Noob> my 1.8 runs fine
#101 [07:55] <BTCpurple> I had some problems with the antivirus and now I can not log in to my mojang account.
#102 [07:55] <BTCpurple> (the antivirus has deleted some files)what can I do?
#103 [07:56] <Greymagic27> @Noob, I am not an expert on FPS issues, I suggest you should come back later and see if one of the trusted/operators is giving support
#104 [07:56] <Greymagic27> @BTCpurple, What do you mean by you can't log in, Does it produce an error?
#105 [07:56] <BTCpurple> yes
#106 [07:56] <BTCpurple> "Invalid email address or password. Forgot your password?"
#107 [07:56] <BTCpurple> I can log in only from my phone, but not from the computer.
#108 [07:56] <BTCpurple> so i can't log in on the launcher
#109 [07:59] <Greymagic27> ??> @BTCpurple account/forgot-login
#110 [07:59] <Absol> @BTCpurple: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#111 [07:59] <Absol> @BTCpurple: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#112 [07:59] <Greymagic27> ??> @BTCpurple account/trans-id
#113 [07:59] <Absol> @BTCpurple: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#114 [07:59] <krbs> Greymagic27 I can't do anything in the launcher, it freezes within seconds of opening. Is the directory the .minecraft folder? That doesn't have any folders inside of it.
#115 [08:00] * Noob [webchat@host86-139-107-232.range86-139.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#116 [08:00] <Greymagic27> @krbs, Try this:
#117 [08:00] <Greymagic27> ??> @krbs win/reinst/full
#118 [08:00] <Absol> @krbs: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#119 [08:00] <Absol> @krbs: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#120 [08:02] <krbs> I did try that already, but without restarting my PC in between. You think I should try it again with a restart?
#121 [08:03] <Greymagic27> You could try
#122 [08:03] <Greymagic27> I've never seen this issue before so i'm not exactly sure how to fix it :P
#123 [08:03] <BTCpurple> Absol I have not forgotten my credentials, the antivirus has deleted some files regarding minecraft and now I can not log in from my computer.
#124 [08:03] <BTCpurple> the account only works if I try to log in from my phone
#125 [08:03] <Webchat_54809> where and how do i go to launcher settings
#126 [08:03] <krbs> I'll give it a shot and report back!
#127 [08:03] <Greymagic27> ??> @BTCpurple bot
#128 [08:03] <Absol> @BTCpurple: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#129 [08:04] <Greymagic27> @BTCpurple, I'm not sure how to retrive the files your AV has deleted
#130 [08:04] <Webchat_54809> someone answer plz
#131 [08:04] <Greymagic27> What AV was it?
#132 [08:04] <Greymagic27> @Webchat_54809, Wait a moment
#133 [08:05] <BTCpurple> Greymagic27 avast
#134 [08:05] <Greymagic27> @Webchat_54809, http://prntscr.com/kq237s
#135 [08:06] <Webchat_54809> and then which option do i press?
#136 [08:06] <Greymagic27> @BTCpurple, See if this website is of any help: https://www.easeus.com/data-recovery/recover-files-deleted-by-avast-antivirus.html
#137 [08:06] <Greymagic27> @Webchat_54809, The launch options button
#138 [08:07] <Greymagic27> Then your profile @Webchat_54809
#139 [08:07] <Greymagic27> @Webchat_54809, Then: http://prntscr.com/kq248v
#140 [08:08] <BTCpurple> Greymagic27 thank, i'll try
#141 [08:08] <Greymagic27> @Webchat_54809, Make sure you click the green arrow, not the folder
#142 [08:08] <Greymagic27> My mouse went a bit haywire when i took that screenshot so the arrows don't match up
#143 [08:08] <Webchat_54809> thers no such a button for launch options
#144 [08:09] <Greymagic27> Can I have a screenshot of your launcher please?
#145 [08:09] * Webchat_54809 [webchat@77.49.213.202.dsl.dyn.forthnet.gr] has quit. (Quit: webchat.esper.net)
#146 [08:11] * BTCpurple [webchat@r-37.129.122.159.consumer-pool.prcdn.net] has quit. (Quit: webchat.esper.net)
#147 [08:16] * krbs [webchat@96.44.175.218.static.quadranet.com] has quit. (Quit: webchat.esper.net)
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#149 [08:47] * krbs [webchat@96.44.175.250.static.quadranet.com] has joined #minecrafthelp
#150 [08:48] <krbs> Welp.
#151 [08:48] <Greymagic27> Did it work?
#152 [08:49] <krbs> Not only did it not work, but this time when the launcher crashed I hard to hard shutdown... and then it wouldn't start back up, so I had to run the startup repair. Twice.
#153 [08:49] <urielsalis> krbs, what did you ran?
#154 [08:49] <krbs> *had to
#155 [08:49] * urielsalis goes to read logs
#155 [08:50] <urielsalis> krbs, what was your original issue?
#156 [08:50] <krbs> The launcher freezes/crashes, sometimes also freezing/crashing my computer.
#157 [08:51] <krbs> I have yet to even make it so far as logging in.
#158 [08:51] <urielsalis> krbs, if the launcher freezing crashes your computer, I think there is a issue outside of Minecraft
#159 [08:52] <urielsalis> krbs, have you overclocked anything?
#160 [08:53] <krbs> I'm not sure
#161 [08:53] <urielsalis> ??> krbs tools/hjt
#162 [08:53] <Absol> krbs: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#163 [08:53] <Absol> krbs: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#164 [08:53] <urielsalis> ??> krbs win/dxdiag
#165 [08:53] <Absol> krbs: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#166 [08:54] <urielsalis> krbs, follow both instructions by Absol please
#167 [09:12] <krbs> Sorry for the delay. I'm not sure if I'm comfortable posting this information publicly. Is there anything specific that's needed out of it?
#168 [09:12] <Greymagic27> Why would you need be confortable?
#169 [09:12] <Greymagic27> It's not like I will track your IP or anything
#170 [09:12] <urielsalis> krbs, you can pm me the info
#171 [09:12] <urielsalis> krbs, to do so, type /msg urielsalis <your message>
#172 [09:14] <urielsalis> f
#173 [09:14] <urielsalis> krbs, if you have already sent it, I havent received it
#174 [09:15] <krbs> Just a moment, sorry
#175 [09:27] <urielsalis> krbs, see the tab with my name
#176 [09:28] <krbs> Sorry, I'm just being a slowpoke today.
#177 [09:28] <Greymagic27> :P
#178 [09:28] <krbs> be back soon (hopefully) ^^
#179 [09:56] * misterviggo [webchat@81-226-221-254-no57.tbcn.telia.com] has joined #minecrafthelp
#180 [09:56] <misterviggo> hey
#181 [09:56] <misterviggo> i need help with my account
#182 [09:56] <misterviggo> and well the support havent helped me for 3 months
#183 [09:56] <Greymagic27> What is the problem?
#184 [09:57] <urielsalis> misterviggo, what kind of help? And what support?
#185 [09:57] <misterviggo> i need to be able to acces my account
#186 [09:57] <misterviggo> i got my transaction id and my account got hacked or taken over
#187 [09:57] <urielsalis> ??> misterviggo account/send-email
#188 [09:57] <Absol> misterviggo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#189 [09:57] <Absol> misterviggo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#190 [09:58] <misterviggo> but as the support isent answering for 1/4 of a year idk how i shuld do it
#191 [09:58] <Greymagic27> What support are you talking about?
#192 [09:58] <misterviggo> mojang support
#193 [09:58] <misterviggo> Absol the support isent helping me
#194 [09:58] <Greymagic27> ??> @misterviggo bot
#195 [09:58] <Absol> @misterviggo: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
#196 [09:59] <urielsalis> misterviggo, email them again with all the info you have
#197 [09:59] <misterviggo> i have
#198 [09:59] <misterviggo> alot of times
#199 [09:59] <urielsalis> misterviggo, check your spam folder
#200 [09:59] <misterviggo> ive done that too
#201 [09:59] <misterviggo> ive checked every single email folder i have
#202 [10:00] <urielsalis> use another email
#203 [10:00] <misterviggo> ive tried that
#204 [10:01] <urielsalis> misterviggo, you will need to keep trying, they are the only ones that can help you
#205 [10:01] <misterviggo> i know but ive tried for over 3 months
#206 [10:01] <misterviggo> i must have sent over 50 emails
#207 [10:01] <misterviggo> with different emails and all my info
#208 [10:01] <urielsalis> misterviggo, you receive the automatic email?
#209 [10:01] <misterviggo> no
#210 [10:02] <urielsalis> misterviggo, then A) Your email address is not correct or B) Its getting to spam
#211 [10:02] <misterviggo> its not
#212 [10:02] <misterviggo> ive checked all
#213 [10:02] <urielsalis> as soon as you send a email in the form it sends you a automated email saying they received your request
#214 [10:02] <misterviggo> ive checked my sent folder and they are there
#215 [10:02] <urielsalis> if you are not receiving that, use a differnet email
#216 [10:02] <urielsalis> misterviggo, you dont sent them from your account, you use the form in that webpage
#217 [10:02] <misterviggo> i know
#218 [10:03] <misterviggo> ive done that
#219 [10:03] <misterviggo> https://help.mojang.com/customer/portal/emails/new?ref=footer
#220 [10:03] <misterviggo> ive done it from there
#221 [10:03] <misterviggo> and from my email
#222 [10:04] <urielsalis> misterviggo, if you are not receiving the automated message there is nothing we can do
#223 [10:04] <urielsalis> misterviggo, you need to use another email address that does work, like one in Gmail
#224 [10:05] <misterviggo> ive tried gmail hotmail icloud and nothing works
#225 [10:05] <urielsalis> misterviggo, again, nothing we can do here, we are not Mojang
#226 [10:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#227 [10:05] <misterviggo> ive tried there twitter also but they just tell me to send a email
#228 [10:06] <urielsalis> misterviggo, nothing we can do here
#229 [10:07] <misterviggo> they need to fix there support
#230 [10:07] <urielsalis> misterviggo, sounds like a problem with your email server honestly :/
#231 [10:07] <misterviggo> then its a problem with icloud gmail and hotmail
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#236 [10:43] * juju [webchat@APoitiers-651-1-259-183.w86-199.abo.wanadoo.fr] has joined #minecrafthelp
#237 [10:44] <juju> bonjour voila j'explique je me suis acheter minecraft mes quand j'essaye de me connecter a mon compte mojang sur mon pc cela me dit "Une erreur empêche le traitement de votre demande. Veuillez réessayer ultérieurement." alors que sur mon tel tous fonctionnent et j'arrive a me connecter a mon compte
#238 [10:44] <Greymagic27> @juju, Please speak english
#239 [10:45] <juju> ok
#240 [10:47] * Pilestredet [webchat@145.51-175-211.customer.lyse.net] has joined #minecrafthelp
#241 [10:47] <Pilestredet> Is it allowed for HCF servers to add Op items you can only buy?
#242 [10:48] <urielsalis> Pilestredet, no
#243 [10:48] <Pilestredet> What could happend to them? Because it is a Server called Faitfulmc.net that is hardcore pay to win
#244 [10:49] <urielsalis> Pilestredet, you can report them and they will be added to a blacklist if they dont comply
#245 [10:49] <Pilestredet> How can i report them?
#246 [10:49] <urielsalis> https://help.mojang.com/customer/en/portal/articles/1647288-servers-that-violate-commercial-use-guidelines
#247 [10:49] <Pilestredet> Do they have to pay money?
#248 [10:49] <urielsalis> Pilestredet, no
#249 [10:49] <juju> I explain I try to connect to my mojang account on my pc it says "An error prevents the processing of your request. Please try again later." while on my phone all work and I can connect to my account
#250 [10:49] <urielsalis> Pilestredet, they get blacklisted so nobody can join it until they comply
#251 [10:50] <Pilestredet> What is comply?
#252 [10:50] <urielsalis> Pilestredet, agreeing and following the commercial use guidelines
#253 [10:51] <urielsalis> ??> juju tools/hjt
#254 [10:51] <Absol> juju: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#255 [10:51] <Absol> juju: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#256 [10:51] <Pilestredet> Is it some servers that you guys have a plan for so people are allowed to do that?, because i know very many servers that is pay to win
#257 [10:51] <urielsalis> Pilestredet, we are not Mojang
#258 [10:52] <urielsalis> Pilestredet, and no server is allowed to break the commercial guidelines, you can read them on the link I gave you
#259 [10:52] <Pilestredet> Ohh Ok
#260 [10:52] <Pilestredet> Thank you for the help!
#261 [10:53] <juju> thank you for the help
#262 [10:53] <Pilestredet> IS it any way i can "+" you guys?
#263 [10:54] <urielsalis> Pilestredet, nope, no need :)
#264 [10:54] <Pilestredet> I have another question. If I told them that i reported them, are they allowed to ban me for saying that? I think it is, just wondering
#265 [10:55] <urielsalis> Pilestredet, Servers manage themselves and are allowed to do what they want as long as they dont break those guidelines
#266 [10:55] <urielsalis> Pilestredet, so yep, they can ban you if they want
#267 [10:55] <Pilestredet> Ok thank you!
#268 [10:57] * juju [webchat@APoitiers-651-1-259-183.w86-199.abo.wanadoo.fr] has quit. (Quit: webchat.esper.net)
#269 [10:58] * juju [webchat@APoitiers-651-1-259-183.w86-199.abo.wanadoo.fr] has joined #minecrafthelp
#270 [10:59] <Pilestredet> If i bought an item i never got, do i have permission to get my money back?
#271 [10:59] <urielsalis> Pilestredet, depends on the server
#272 [10:59] <urielsalis> Pilestredet, and they return policy
#273 [11:00] <Pilestredet> ok
#274 [11:02] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#275 [11:02] <juju> absol When did I do all this? What do I do?
#276 [11:04] <Greymagic27> ??> @juju tools/hjt
#277 [11:04] <Absol> @juju: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#278 [11:04] <Absol> @juju: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#279 [11:09] <Pilestredet> Do the server gets a fond or something for braking the rules?
#280 [11:10] <Pilestredet> or do the server just shut down
#281 [11:21] * krbs [webchat@96.44.139.194.static.quadranet.com] has joined #minecrafthelp
#282 [11:21] <krbs> yoooo it worked!
#283 [11:22] <Greymagic27> @juju, Is it done?
#284 [11:22] <Greymagic27> @krbs, That's good
#285 [11:22] <krbs> Took forever because I accidentally installed the driver wrong, which led to a series of about a dozen restarts trying to figure out how to do it right lol
#286 [11:23] <Greymagic27> Haha
#287 [11:23] <Greymagic27> At least you got it working
#288 [11:23] <krbs> Yeah! Thanks for the help, guys!
#289 [11:23] <juju> no It does not work
#290 [11:23] <Greymagic27> @juju, What do you mean?
#291 [11:23] <Greymagic27> @krbs, No problem
#292 [11:25] <krbs> Anyway, I'mma go put my $27 to good use. Thanks again!
#293 [11:25] <Greymagic27> Np
#294 [11:25] * krbs [webchat@96.44.139.194.static.quadranet.com] has quit. (Client Quit)
#295 [11:25] <juju> to connect
#296 [11:26] <Greymagic27> @juju, Have you completed the HJT log?
#297 [11:26] <juju> https://paste.ubuntu.com/p/qPbJDqrSfm/
#298 [11:27] <Greymagic27> ??> @juju info/mcleaks
#299 [11:27] <Absol> @juju: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#300 [11:27] <Absol> @juju: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#301 [11:27] <Greymagic27> ??> @juju av/avg
#302 [11:27] <Absol> @juju: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#303 [11:27] <Absol> @juju: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#304 [11:27] <Greymagic27> Please follow both of those steps
#305 [11:28] <juju> ok
#306 [11:32] <tyteen4a03> juju: also uninstall Avast SecureLine
#307 [11:33] * giselle [webchat@static-ip-1815724439.cable.net.co] has joined #minecrafthelp
#308 [11:33] <giselle> hola
#309 [11:34] <Greymagic27> Please speak english @giselle
#310 [11:34] <giselle> si
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#313 [11:52] * whufxd [webchat@cpc148878-bexl9-2-0-cust11.2-3.cable.virginm.net] has joined #minecrafthelp
#314 [11:54] <whufxd> hello i cant log into my account and its not to do with me doing too many login attempts as i did none, i changed my skin and then it said invalid session in game. i closed that tab and opened minecraft again and when i put the correct username and password it says it's invalid. also to add onto this, when i request to change password via mojang we
#315 [11:54] <whufxd> bsite the emails don't even come through
#316 [11:55] <mattym> whufxd, Where did you change the skin?
#317 [11:56] <whufxd> namemc
#318 [11:56] <mattym> whufxd, Don't login to other websites with your game account.
#319 [11:56] <mattym> ??> whufxd account/send-email
#320 [11:56] <Absol> whufxd: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#321 [11:56] <Absol> whufxd: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#322 [11:58] <whufxd> The thing is namemc says it's a secure site so clicking on someone elses skin and getting redirected to the official minecraft website shouldn't result in me losing my account?
#323 [11:59] <mattym> whufxd, So you made the actual change on minecraft.net?
#324 [11:59] <mattym> whufxd, Either way, if you are not getting in, or getting reset emails, you need to follow the info Absol wrote.
#325 [12:00] <whufxd> yes the change was on minecraft.net, also this is the 2nd account this has happened to. i lost my original account to this due to not having the transaction id :/
#326 [12:01] * AstroKnight13 [webchat@pool-108-40-124-8.bltmmd.fios.verizon.net] has joined #minecrafthelp
#327 [12:04] <AstroKnight13> I am having trouble loading a new world. When I try to create a new one or enter a preexisting one, it leaves me on the dirt screen. I have waited for an hour and nothing has happened. To get off of the dirt loading screen I intentionally crash the game. It says that Java (TM) SE binary is not responding. When I downloaded 1.13, there were a few en
#328 [12:04] <AstroKnight13> tities that failed to load. This may or may not be the cause of the problem.
#329 [12:06] <tyteen4a03> ??> tools/hjt
#330 [12:06] <tyteen4a03> ??> AstroKnight13 tools/hjt
#331 [12:06] <Absol> AstroKnight13: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#332 [12:06] <Absol> AstroKnight13: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#333 [12:13] <AstroKnight13> https://paste.ubuntu.com/p/YRyqPy6hWR/
#334 [12:13] <AstroKnight13> I think that should work
#335 [12:13] <Greymagic27> Remove bytefence, and run the following program:
#336 [12:13] <Greymagic27> ??> @AstroKnight13 av/adwcleaner
#337 [12:14] <Absol> @AstroKnight13: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#338 [12:14] <Absol> @AstroKnight13: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#339 [12:15] <AstroKnight13> Just to make sure, is removing bytefence safe?
#340 [12:16] <Greymagic27> Mhm
#341 [12:16] <urielsalis> AstroKnight13, Bytefence is more malware than anything
#342 [12:22] * AstroKnight13 [webchat@pool-108-40-124-8.bltmmd.fios.verizon.net] has joined #minecrafthelp
#343 [12:23] * Peppers [webchat@76-220-48-148.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#344 [12:23] <AstroKnight13> Sorry I accidently closed out of this site. What was the name of the anti malware software?
#345 [12:24] <urielsalis> ??> @AstroKnight13 av/adwcleaner
#346 [12:24] <Absol> @AstroKnight13: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#347 [12:24] <Absol> @AstroKnight13: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#348 [12:24] <AstroKnight13> thank you
#349 [12:24] <Peppers> So I've been trying to play 1.13 but everytime I get stuck on the mojang loading screen
#350 [12:25] <Peppers> It's only that version that doesnt work
#351 [12:25] <urielsalis> Peppers, you have discord installed?
#352 [12:25] <Peppers> no
#353 [12:26] <urielsalis> ??> Peppers tools/hjt
#354 [12:26] <Absol> Peppers: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#355 [12:26] <Absol> Peppers: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#360 [12:33] <Alvin> Minecraft Game keeps crashinf
#361 [12:33] <Alvin> crashing*
#362 [12:33] <Greymagic27> ??> @Alvin launcher/crash-log
#363 [12:33] <Absol> @Alvin: We need to see your crash log, which is created after a crash.
#364 [12:33] <Absol> @Alvin: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#365 [12:33] <monkeybricks> 1.13.1 is crashing on loading single player or joining server. I have disabled Discord overlay, and all overlays. I have configured Java Memory to 6G I have redownloaded Java runtime 8 64bit. Anyone that can help?
#366 [12:34] <Greymagic27> Please follow the instructions that I gave alvin
#367 [12:34] <monkeybricks> paste it here?
#368 [12:34] <Greymagic27> Indeed
#369 [12:35] * AstroKnight13 [webchat@pool-108-40-124-8.bltmmd.fios.verizon.net] has joined #minecrafthelp
#370 [12:36] <monkeybricks> https://paste.ubuntu.com/p/b7CNgvhpXd/
#371 [12:36] <Alvin> The game crashes when starting the game only on a certain computer, I have tried others and it works perfectly
#372 [12:36] <Greymagic27> @Alvin, Send the crash report
#373 [12:36] <AstroKnight13> I've run the scan and have cleaned out all of the threats.
#374 [12:36] * ABDOU [webchat@105.98.249.10] has joined #minecrafthelp
#375 [12:37] <urielsalis> monkeybricks, remove the -Xmx256M from your _JAVA_OPTIONS enviroment variable
#376 [12:37] * Alvin [webchat@pool-173-54-114-134.nwrknj.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#377 [12:37] <monkeybricks> I've tried.
#378 [12:37] <urielsalis> monkeybricks, you need to uninstall razer first, else it just recreates it
#379 [12:38] <ABDOU> Impossible de créer le répertoire. launchwrapper-1.7.jar labby mod
#380 [12:38] <Greymagic27> @ABDOU, Can you speak english?
#381 [12:38] <ABDOU> ok
#382 [12:38] <urielsalis> ??> ABDOU mods
#383 [12:38] <Absol> ABDOU: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#384 [12:39] <monkeybricks> +urielsalis I don't have Razer installed. But I think you're on the right track. Something is overwriting the Java command line
#385 [12:40] <AstroKnight13> Absol I have run AdwCleaner and restarted my computer
#386 [12:40] <Greymagic27> @AstroKnight13, Try running your minecraft (Absol is a bot)
#387 [12:40] <AstroKnight13> that explains why he kept repeating himself
#388 [12:40] <Greymagic27> :P
#389 [12:42] <AstroKnight13> It worked. Thank you so much
#390 [12:42] <ABDOU> Can not create the directory. launchwrapper-1.7.jar
#391 [12:42] <Greymagic27> @AstroKnight13, Your welcome
#392 [12:42] * AstroKnight13 [webchat@pool-108-40-124-8.bltmmd.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#393 [12:43] <Greymagic27> ??> @ABDOU mods
#394 [12:43] <Absol> @ABDOU: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#395 [12:43] <ABDOU> ok
#396 [12:48] <monkeybricks> +urielsalis I found a environment variable which was setting Java to 256M I've changed it and am going to try a restart.
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#405 [13:40] * Joey [webchat@pool-173-54-114-134.nwrknj.fios.verizon.net] has joined #minecrafthelp
#406 [13:40] <Joey> Minecraft java edition crashes
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#408 [13:41] <Joey> can someone help me?
#409 [13:42] <Greymagic27> ??> @Joey launcher/crash-log
#410 [13:42] <Absol> @Joey: We need to see your crash log, which is created after a crash.
#411 [13:42] <Absol> @Joey: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#412 [13:47] <Joey> how?
#413 [13:48] <Greymagic27> Follow the instructions
#414 [13:48] <Joey> Absol
#415 [13:48] <Greymagic27> ??> @Joey bot
#416 [13:48] <Absol> @Joey: I am a bot. Whoever triggered the ?? bot command before this message is the actual person helping you. Talk to them, not me!
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#421 [14:16] * saucy_snake [webchat@104-58-124-164.lightspeed.milwwi.sbcglobal.net] has joined #minecrafthelp
#422 [14:17] <saucy_snake> whenever I launch minecraft i only get the mojang screen it will not load further than this, I force close minecraft and it states "Java(TM) Platform SE Binary is not responding" I redownloaded minecraft and java and updated my driver but this has not helped.
#423 [14:17] <Greymagic27> ??> @saucy_snake tools/hjt
#424 [14:17] <Absol> @saucy_snake: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#425 [14:17] <Absol> @saucy_snake: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#426 [14:20] <saucy_snake> how do i do a system scan and save a log file?
#427 [14:21] <Greymagic27> Just follow the instructions absol has given you
#428 [14:24] <saucy_snake> i ran as administrator and chose I accept but i cant figure out how to do a system scan
#429 [14:24] <Greymagic27> There should be a button saying 'do a system scan and save a log file'
#430 [14:24] <Greymagic27> There should be a button saying 'do a system scan and save a log file'
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#432 [14:28] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has joined #minecrafthelp
#433 [14:29] <jcoy0907> hello, +mattym im still having issue with auth servers, and i did all the steps you told me to do
#434 [14:51] * Vascoz [webchat@p57921CB0.dip0.t-ipconnect.de] has joined #minecrafthelp
#435 [14:53] <Vascoz> Hello, when i try to start minecraft on windows 10 i get the following message: GLFW error 65542: WGL: The driver does not appear to suport OpenGL
#436 [14:54] <Vascoz> How can i solve zhis driver issue?
#437 [14:55] * koumachii [webchat@170-79-84-182-dynamic.nortetel.net] has joined #minecrafthelp
#438 [14:59] <koumachii> como eu atualizo m
#439 [14:59] * jcoy0907 [webchat@c-73-235-152-134.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#440 [14:59] <koumachii> como eu atualizo minha placa de video ?
#441 [15:00] <koumachii> How do I update my video card?
#442 [15:01] <koumachii> I'm having problems
#443 [15:01] <koumachii> help
#444 [15:01] <koumachii> friends
#445 [15:02] <koumachii> please
#446 [15:02] <koumachii> help me friends, please
#447 [15:18] * les [webchat@66-189-117-90.dhcp.oxfr.ma.charter.com] has joined #minecrafthelp
#448 [15:19] <les> Hello i was wondering why i got the msg error account deleted
#449 [15:19] <les> And what i can do to fix this
#450 [15:42] * cold991 [webchat@pool-72-89-25-144.nycmny.fios.verizon.net] has joined #minecrafthelp
#451 [15:43] <cold991> hey for some reason my 1.12.2 version of minecraft wont load up any ideas why ??
#452 [16:26] * jorja [jorja@67.213.24.130] has joined #minecrafthelp
#453 [16:26] <jorja> Is there a way to fix a not responding error when playing java version of minecraft? Here is the game directory log https://paste.ubuntu.com/p/wphjbXVZM5/
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#457 [17:15] * wow [webchat@75-172-63-73.tukw.qwest.net] has joined #minecrafthelp
#458 [17:15] <wow> Caused by: java.lang.IllegalStateException: failed to create a child event loop How do you fix this?
#459 [17:16] * e_l1997_ [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#460 [17:16] <wow> How long does it take for a response?
#461 [17:18] * kandy [webchat@c-73-90-152-160.hsd1.ca.comcast.net] has joined #minecrafthelp
#462 [17:19] * Webchat_81822 [webchat@68-119-140-180.dhcp.ahvl.nc.charter.com] has joined #minecrafthelp
#463 [17:19] <Webchat_81822> Hi
#464 [17:19] * Webchat_81822 is now known as Rin
#465 [17:19] <kandy> I get a game crash saying openGl failure
#466 [17:19] <Rin> Help me
#467 [17:19] * Webchat_40973 [webchat@user-24-96-81-108.knology.net] has joined #minecrafthelp
#468 [17:19] <Rin> someone help please
#469 [17:20] <Rin> I can't log into minecraft
#470 [17:20] <wow> the people here are useless :(
#471 [17:20] <Rin> it said my account was
#472 [17:20] * wow [webchat@75-172-63-73.tukw.qwest.net] has quit. (Quit: webchat.esper.net)
#473 [17:20] <Rin> "temporarily terminated"
#474 [17:20] <Rin> "An error prevented your request from being processed. Please try again."
#475 [17:21] <Rin> HELP!!
#476 [17:21] * Rin [webchat@68-119-140-180.dhcp.ahvl.nc.charter.com] has quit. (Client Quit)
#477 [17:21] <Webchat_40973> Hello, I am having issues with Optifine and Forge. i am using Forge to put the mods in and Optifine to assist in putting shaders into the game. When I launch Minecraft under Optifine, everything(including shader) works except I dont have mods on optifine. When I launch minecraft under forge, the game crashes. Troubleshooting?
#478 [17:24] * Vascoz [webchat@p57921CB0.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#479 [17:26] <Webchat_40973> It says the error was at Caused by: java.lang.ClassNotFoundException: cdd
#480 [17:26] <Webchat_40973> and java.lang.NullPointerException
#481 [17:27] * Webchat_40973 is now known as JH6604
#482 [17:27] <JH6604> Help?
#483 [17:28] * kandy [webchat@c-73-90-152-160.hsd1.ca.comcast.net] has quit. (Quit: webchat.esper.net)
#484 [17:48] <jorja> Is there a way to fix a not responding error when playing java version of minecraft? Here is the game directory log https://paste.ubuntu.com/p/wphjbXVZM5/
#485 [17:54] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#486 [18:13] * Mikhala [webchat@ip68-109-179-55.ph.ph.cox.net] has joined #minecrafthelp
#487 [18:14] <Mikhala> Hello, My computer keeps saying failed to connect to server whenever my sisters are I are all trying to play together and we dint know why and we have tried everything!
#488 [18:15] * Rebel5020 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#489 [18:16] <Rebel5020> I am having trouble with my minecraft but i think it is more java related any up to help?
#490 [18:16] <Mikhala> Im looking for help as well!
#491 [18:16] * Mikhala [webchat@ip68-109-179-55.ph.ph.cox.net] has quit. (Client Quit)
#492 [18:20] <Rebel5020> ill push play and 1/2 the time it will load in then i try to join a server half the time i can get into the server hub but i have not been able to get past that it was say "Not Responding" then Java(TM) Platform SE Binary is not responding
#493 [18:21] <Rebel5020> And in my .minecraft folder there is no crash log
#494 [18:40] * Mike0 [webchat@unknown.gcu.edu] has joined #minecrafthelp
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#496 [18:41] <mattym> ??> Rebel5020 launcher/log
#497 [18:41] <Absol> Rebel5020: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#498 [18:42] <Rebel5020> thanks
#499 [18:42] <Rebel5020> its been doing this for 4 days
#500 [18:49] <Rebel5020> do i paste the link here?
#501 [18:49] <Rebel5020> Absol
#502 [18:50] <mattym> Rebel5020, Yes
#503 [18:50] <Rebel5020> ok 2 sec
#504 [18:51] <Rebel5020> https://paste.ubuntu.com/p/ZxM5Hb4jvT/
#505 [18:53] <mattym> ??> Rebel5020 av/adwcleaner
#506 [18:53] <Absol> Rebel5020: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#507 [18:53] <Absol> Rebel5020: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#508 [18:53] <Rebel5020> i deleted mutiple things today
#509 [18:53] <Rebel5020> avast and some others
#510 [18:54] <mattym> Rebel5020, Run the tool.
#511 [18:55] <jorja> Is there a way to fix a not responding error when playing java version of minecraft? Here is the game directory log https://paste.ubuntu.com/p/wphjbXVZM5/
#512 [18:56] <mattym> jorja, Are you ready to read and follow the directions correctly this time?
#513 [19:01] * Rebel5020 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has joined #minecrafthelp
#514 [19:01] <Rebel5020> I am Back now what?
#515 [19:01] <mattym> Rebel5020, Run the game again.
#516 [19:02] <Rebel5020> THANK YOU :)
#517 [19:03] <Rebel5020> Im in the server now
#518 [19:03] <Rebel5020> you fixed it for me
#519 [19:03] <Rebel5020> have a great week
#520 [19:04] * Rebel5020 [webchat@108-241-52-198.lightspeed.mssnks.sbcglobal.net] has quit. (Client Quit)
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#526 [19:35] * nolUnan [webchat@c-98-235-131-31.hsd1.pa.comcast.net] has joined #minecrafthelp
#527 [19:35] <nolUnan> hi i have a question
#528 [19:35] <yuken> ask your question.
#529 [19:36] <nolUnan> ok i had a minecraft account a couple of years ago and i cant seem to remember the email and pass word but i remember my ign
#530 [19:37] <nolUnan> my ign was gogomail where do i go or what do i do to figure this out
#531 [19:37] <yuken> ??> nolUnan mojang/email
#532 [19:37] <Absol> nolUnan: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#533 [19:37] <Absol> nolUnan: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#534 [19:38] <nolUnan> thank you
#535 [19:45] * Webchat_47163 [webchat@cpe-173-91-194-104.neo.res.rr.com] has joined #minecrafthelp
#536 [19:45] <Webchat_47163> I received an error message when attempting to start Minecraft
#537 [19:45] <Webchat_47163> how do i fix this issue
#538 [19:45] <yuken> What is this error?
#539 [19:46] <Webchat_47163> Failed to download file. ru_ru.json
#540 [19:46] <Webchat_47163> URL: https://resources.download.minecraft.net/92/92761beb53c2fc9aa1e38fcfe7a298dc093c21cc
#541 [19:47] <yuken> ??> Webchat_47163 tools/hjt
#542 [19:47] <Absol> Webchat_47163: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [19:47] <Absol> Webchat_47163: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [19:49] <Webchat_47163> https://paste.ubuntu.com/p/rxcTnNh8Vw/
#545 [19:51] <Webchat_47163> i believe that i sent you the error message that i originally received
#546 [19:52] <Webchat_47163> but it looks like that i was able to get it running under administrator
#547 [19:53] <Webchat_47163> and i was able to join one of the worlds that i have
#548 [19:53] <Webchat_47163> is there any way that i can get it running w/o it being under administrator?\
#549 [19:53] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 202 seconds)
#550 [19:53] <mattym> Webchat_47163, Actually follow all the directions.
#551 [19:54] <mattym> Webchat_47163, You skipped the first message
#552 [19:54] <Webchat_47163> ahh... well then give me a minute then
#553 [19:54] <Webchat_47163> my mistake
#554 [19:57] * mitch [webchat@ip24-255-129-238.ks.ks.cox.net] has joined #minecrafthelp
#555 [19:57] <mitch> hello im trying to reset my account password and the email is not being sent to me
#556 [19:58] <thgilfodrol> mitch: have you checked the spam or junk folders, for all of your emails?
#557 [19:58] <Webchat_47163> ok here is the new link that was requested of me
#558 [19:58] <Webchat_47163> https://paste.ubuntu.com/p/RncVhKt7bR/
#559 [19:59] <mitch> yes
#560 [19:59] <thgilfodrol> mitch: how long have you waited?
#561 [19:59] <mattym> ??> Webchat_47163 av/adwcleaner
#562 [19:59] <Absol> Webchat_47163: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#563 [19:59] <Absol> Webchat_47163: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#564 [20:01] * Webchat_47163 [webchat@cpe-173-91-194-104.neo.res.rr.com] has quit. (Quit: webchat.esper.net)
#565 [20:07] * Cirex22 [webchat@c-71-194-153-165.hsd1.il.comcast.net] has joined #minecrafthelp
#566 [20:07] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#567 [20:07] <Cirex22> Hello, I'm having this issue
#568 [20:08] <Cirex22> It says I'm "unable to start Java"
#569 [20:08] <Cirex22> it follows the path, then ends with "exists: file"
#570 [20:09] <mattym> Cirex22, Please write the full message
#571 [20:10] <Cirex22> Error details" The requested operation requires elevation.
#572 [20:10] <Cirex22> Filename on disk: javaw.exe
#573 [20:11] <Cirex22> Path: C\Program Files(x86)\Minecraft\runtime\jre-x64\1..0_51\bin\Jawaw.exe
#574 [20:11] <Cirex22> Exists: file
#575 [20:11] <Cirex22> That's the whole thing.
#576 [20:13] <mattym> Cirex22, Right click the Minecraft icon, and select Run as Administrator
#577 [20:14] <Cirex22> Lol that worked immediately. I thought I always had my MC running as admin
#578 [20:14] <Cirex22> Thanks so much!
#579 [20:14] * Cirex22 [webchat@c-71-194-153-165.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#580 [20:21] <mitch> i have waited an entire day
#581 [20:22] <mattym> ??> mitch account/send-email
#582 [20:22] <Absol> mitch: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#583 [20:22] <Absol> mitch: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#584 [20:44] * brody [webchat@static-50-43-20-121.bvtn.or.frontiernet.net] has joined #minecrafthelp
#585 [20:45] <brody> hi im trying to download mine craft launcher and it crash every time
#586 [20:45] <brody> i have tryed to unstall and re install but does ot work
#587 [20:45] <brody> can you help?
#588 [20:46] * nolUnan [webchat@c-98-235-131-31.hsd1.pa.comcast.net] has quit. (Quit: webchat.esper.net)
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#596 [22:00] * drews [webchat@cpe-45-36-127-205.triad.res.rr.com] has joined #minecrafthelp
#597 [22:00] <drews> Keep freezing+crashing at the mojang splash screen.
#598 [22:02] <drews> https://paste.ubuntu.com/p/8dcdVpvF7D/
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#605 [22:58] <Webchat_64282> gvjbhukjgvjugk
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#607 [23:46] * brandon [webchat@108-232-115-102.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#608 [23:46] <brandon> it wont allow me to buy minecraft
#609 [23:47] <brandon> ive checked my called my card holder and they said noting is wrong
#610 [23:48] <mattym> brandon, Did you ask them to make sure international transaction were allowed?
#611 [23:49] <brandon> no i havent