#1 [00:00] <brandon> but ive also tried a pre paid card with enough money
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#4 [01:05] <Blaine> I'm trying to migrate my old Mojang account, but can't remember my old username. It said to contact support if I couldn't, so here I am.
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#12 [04:51] <Oli0> When I wanted to play minecraft it told me to download 1.13.1 and when I did it was working until it reached a file named af_za.json it wasnt downloading and then while i was waiting thinking it might be downloaded I see this message:
#13 [04:51] <Oli0> Error
#14 [04:53] <Oli0> Name: af_za.json
#15 [04:53] <Oli0> and some codes
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#18 [06:58] * F_Producktions [webchat@ip54542342.speed.planet.nl] has joined #minecrafthelp
#19 [07:01] <F_Producktions> Hii, since yesterday i'm not able to open up the Minecraft launcher. I've tried the repair option in the MinecraftInstaller.msi, tried removing and downloading Minecraft again on my PC and using the alternative download for Windows but in the end all of them didn't worked out. Can someone help me with this problem?
#20 [07:11] * gem [webchat@n49-198-217-65.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#21 [07:14] <gem> hey there! my minecraft keeps crashing before even reaching the mojang screen. i posted on fourms and they gave me a link to pixel format help, it then made me make a Ubuntu pastepin and was directed here afterwards
#22 [07:19] <urielsalis> gem, can you give us the link?
#23 [07:19] * yo [webchat@n49-198-217-65.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
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#25 [07:20] <gem> https://paste.ubuntu.com/p/3q4TZYYg39/
#26 [07:20] <gem> :)
#27 [07:20] <urielsalis> gem, HP, this might take a second
#28 [07:21] <urielsalis> gem, type Fn and Esc at the same time
#29 [07:21] <urielsalis> gem, a HP System informaton pop up box will appear, give me the serial number that is shown
#30 [07:22] <gem> 5CD750DRJ4
#31 [07:22] <Andrio> F_Producktions, what happens when you try?
#32 [07:22] <urielsalis> gem, HP Stream - 11-y023tu
#33 [07:22] <urielsalis> right?
#34 [07:23] <gem> youve lost me sorry
#35 [07:23] <urielsalis> gem, nvm, one second
#36 [07:23] <gem> okay take your time :)
#37 [07:24] <gem> oh i see now. the hp stream is HP Stream Laptop 11-y0XX
#38 [07:24] <urielsalis> gem, run https://www.intel.com/content/www/us/en/support/intel-driver-support-assistant.html and see if that finds the driver
#39 [07:24] <urielsalis> gem, HP page is not showing it for some reason
#40 [07:25] <Andrio> Oli0, what else does the error message say?
#41 [07:25] <gem> Intel® Driver & Support Assistant is being blocked. Please see our FAQs for help
#42 [07:25] <gem> thats what the page says
#43 [07:26] <urielsalis> gem, https://www.intel.com/content/www/us/en/support/detect.html
#44 [07:26] <urielsalis> gem, try from that one
#45 [07:26] * Mxhre [webchat@178.115.129.51.wireless.dyn.drei.com] has joined #minecrafthelp
#46 [07:26] <urielsalis> gem, im in the office pc so I might have got redirected to the blocked download page :P
#47 [07:26] <Mxhre> Hello! My minecraft is crashing with the error code: -805306369. Could you Guys help me?
#48 [07:26] <urielsalis> Mxhre, you were on discord yesterday?
#49 [07:27] <Mxhre> No, i think I wasnt.
#50 [07:27] <gem> would you like me to download what has come up?
#51 [07:27] <urielsalis> Mxhre, that error is kinda rare and saw it yesterday there too, hmmm
#52 [07:27] <urielsalis> gem, yes please
#53 [07:27] <urielsalis> ??> Mxhre tools/hjt
#54 [07:27] <Absol> Mxhre: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#55 [07:27] <Absol> Mxhre: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#56 [07:27] <urielsalis> ??> Mxhre launcher/log
#57 [07:27] <Absol> Mxhre: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#60 [07:31] * Mxhre [webchat@178.115.129.51.wireless.dyn.drei.com] has joined #minecrafthelp
#61 [07:31] <Mxhre> Okay, thats my Crash-log: https://paste.ubuntu.com/p/cGSKn7CsBz/
#62 [07:32] <gem> it has come up with a page saying "scanning your system"
#63 [07:32] <urielsalis> Mxhre, can you try in the latest version of the game and without optifine?
#64 [07:32] <urielsalis> gem, yup, just let it finish and it should give you a driver to download
#65 [07:33] <gem> 2 software updates?
#66 [07:33] <urielsalis> gem, intel might call them like that, do you see a name?
#67 [07:33] <Mxhre> Okay, i try
#68 [07:35] <gem> Intel® Driver & Support Assistant is the title then below it says 2 software updates and the option to download
#69 [07:35] <urielsalis> gem, install them
#70 [07:35] <gem> okay
#71 [07:36] <Mxhre> https://paste.ubuntu.com/p/ydftbC2PpH/ thats my crashcode
#72 [07:37] <urielsalis> Mxhre, perfect, did the hjt report finish?
#73 [07:37] <Mxhre> What is hjt?
#74 [07:37] <urielsalis> ??> Mxhre tools/hjt
#75 [07:37] <Absol> Mxhre: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#76 [07:37] <Absol> Mxhre: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#80 [07:42] <Mxhre> https://paste.ubuntu.com/p/Y3qcm4h7Gq/ thats the hjt report
#81 [07:47] <Mxhre> Hello?
#82 [07:47] <urielsalis> Mxhre, sorry, one second
#83 [07:48] * gem [webchat@n49-198-217-65.mrk1.qld.optusnet.com.au] has joined #minecrafthelp
#84 [07:48] <urielsalis> Mxhre, uninstall Bytefence and PremierOpinion
#85 [07:48] <gem> my whole computer completely turned off and shut down
#86 [07:48] <urielsalis> gem, that its the driver install
#87 [07:48] <urielsalis> gem, can you try to play now?
#88 [07:49] <gem> ill try launch now
#89 [07:53] <gem> yes it works! b but stuck on loading world building terrain
#90 [07:53] <urielsalis> gem, how long have you waited? It might take a while
#91 [07:54] <gem> yup it just fully loaded
#92 [07:54] <urielsalis> gem, awesome!
#93 [07:54] <gem> thank you so much my sister will be very happy
#94 [07:54] <urielsalis> np :)
#95 [07:54] <Mxhre> I cant find ByteFence
#96 [07:54] <urielsalis> ??> Mxhre av/adwcleaner
#97 [07:54] <Absol> Mxhre: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#98 [07:54] <Absol> Mxhre: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#99 [07:55] * gem [webchat@n49-198-217-65.mrk1.qld.optusnet.com.au] has quit. (Quit: webchat.esper.net)
#100 [07:55] <urielsalis> Mxhre, that should clean up both of them
#101 [07:58] * Mxhre [webchat@194-118-157-8.hdsl.highway.telekom.at] has joined #minecrafthelp
#102 [07:58] <Mxhre> Whiat program shall i install now?
#103 [08:00] <Mxhre> Hello?
#104 [08:00] <urielsalis> Mxhre, you ran adwcleaner?
#105 [08:02] <Mxhre> im downloading it
#106 [08:03] <Mxhre> ok what shall i do now?
#107 [08:03] <Mxhre> scan?
#108 [08:03] <urielsalis> Mxhre, yep
#109 [08:04] <Mxhre> i send the svae log right?
#110 [08:05] <urielsalis> Mxhre, no need, just clean up everything it finds
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#116 [08:08] <Mxhre> ok cleanup complete
#117 [08:09] <urielsalis> Mxhre, restart and try to play again
#118 [08:09] <Mxhre> ok
#119 [08:13] <Mxhre> Thanks so much, now it works perfectly
#120 [08:13] * urielsalis tips hat
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#121 [08:14] * Greymagic27 says yay
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#128 [09:40] * The_Mother85 [webchat@x4db4e080.dyn.telefonica.de] has joined #minecrafthelp
#129 [09:41] <Frank> Hii, earlier I had asked for help but I have forgotten about it. So I'll repeat my question: Since yesterday i'm not able to open up the Minecraft launcher. I've tried the repair option in the MinecraftInstaller.msi, tried removing and downloading Minecraft again on my PC and using the alternative download for Windows but in the end all of them did
#130 [09:41] <Frank> n't worked out. Can someone help me with this problem?
#131 [09:41] <The_Mother85> i need help
#132 [09:41] <Greymagic27> @The_Mother85, What with?
#133 [09:41] <Greymagic27> @Frank, What happens when you try to open it
#134 [09:42] <The_Mother85> my email adress is hacked
#135 [09:42] <Greymagic27> @The_Mother85, What do you mean?
#136 [09:42] <The_Mother85> so i dont can login in minecraft
#137 [09:42] <Frank> My taskbar shows that the tab is open but when I click on it to open it, it wouldn't pop up.
#138 [09:42] <Greymagic27> @The_Mother85, In what way is it hacked?
#139 [09:44] <urielsalis> Frank, hover over the Minecraft launcher window, then righht click and select maximize
#140 [09:44] <The_Mother85> i need a new password for my minecraft,i send a email to my email adress but i cant login in my email adress because its hacked
#141 [09:44] <Greymagic27> I have to press shift and right click :|
#142 [09:44] <urielsalis> ??> The_Mother85 account/send-email
#143 [09:44] <Absol> The_Mother85: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#144 [09:44] <Absol> The_Mother85: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#145 [09:44] <Frank> Thnx The_Mother85! :D
#146 [09:44] <Greymagic27> *facepalm*
#147 [09:44] <urielsalis> Frank, only read messages starting with your name
#148 [09:45] <The_Mother85> i send an email yesterday
#149 [09:45] * Frank [webchat@ip54542342.speed.planet.nl] has quit. (Quit: webchat.esper.net)
#150 [09:45] <urielsalis> <Absol> The_Mother85: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#151 [09:46] <The_Mother85> ohhhhh :(
#152 [09:46] <The_Mother85> its long time to wait for an answer :(
#153 [09:47] <The_Mother85> no another way?
#154 [09:48] <Greymagic27> Nope
#155 [09:48] <The_Mother85> ok thanks :)
#156 [09:49] <Andrio> The_Mother85, see whether you can recover your email account.
#157 [09:50] <The_Mother85> i can but i dont became new emails,the emails stop on 16.8.18
#158 [09:51] <Andrio> mm
#159 [09:51] <Andrio> The_Mother85, did you check your spam folder?
#160 [09:51] <The_Mother85> yes
#161 [09:51] <Andrio> ok
#162 [09:52] <The_Mother85> we have delete the spam to became all emails but nothing
#163 [09:56] <The_Mother85> i send an email to my old adress but nothing
#164 [10:31] * Boi [webchat@41-4-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#165 [10:33] <Boi> hello, my minecraft wont start. it keeps crashing, saying that java unexpectedly quit. i have the error report. hope someone can help me out. i am on osx yosemite 10.10.5
#166 [10:35] <Boi> i already updated java
#167 [10:35] * Robin [webchat@cpc88700-woki9-2-0-cust28.6-2.cable.virginm.net] has joined #minecrafthelp
#168 [10:35] <Robin> Hi
#169 [10:36] <Boi> hello
#170 [10:36] <Boi> :)
#171 [10:36] <Robin> So I can't start minecraft
#172 [10:36] <Boi> yup me too
#173 [10:36] <Robin> I can get to the menu alright, but once I click on my map it freezes
#174 [10:37] <Boi> it crashes when i hit the play button
#175 [10:37] <Robin> Have you turned off "resolution" in the launch options?
#176 [10:38] * Boi [webchat@41-4-146-85.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#177 [10:43] * Boi [webchat@41-4-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#178 [10:43] <Boi> sorry i lost connection. so where do i find these launch options?
#179 [10:44] <Boi> minecraft keeps crashing when i hit the play button
#180 [10:44] <Boi> i am on yosemite 10.10.5
#181 [10:45] <Boi> it says java unexpectedly quit.
#182 [10:45] <Boi> have had this problem for a while now havent played in months...
#183 [10:46] <Boi> hope anyone can help..
#184 [10:49] <Robin> Ah
#185 [10:49] * Boi [webchat@41-4-146-85.ftth.glasoperator.nl] has quit. (Quit: webchat.esper.net)
#186 [10:49] <Robin> I am on windows 10
#187 [11:04] <tyteen4a03> Robin: do other maps work? Are you on Java edition?
#188 [11:04] <Robin> I have windows 10...
#189 [11:04] <Robin> But I don't know if it's java....
#190 [11:04] <tyteen4a03> Robin: did you download Minecraft from the Windows Store or minecraft.net?
#191 [11:04] <Robin> I think Minecraft.net
#192 [11:04] <tyteen4a03> Robin: then you have Java
#193 [11:04] <Robin> but I am not 100% sure
#194 [11:05] <tyteen4a03> Robin: ok, when you launch Minecraft, what version does it tell you?
#195 [11:05] <Robin> oooh
#196 [11:05] <Robin> right
#197 [11:05] * regalcore [~rega1core@ip-129-15-66-177.wired-pat.ou.edu] has quit. (Quit: Leaving)
#198 [11:05] <Robin> Java SE Binary or something
#199 [11:06] <tyteen4a03> Robin: so what's the error? do you get a crash report?
#200 [11:06] <Robin> Game Crash
#201 [11:07] <Robin> an unexpected issue occured and the game has crashed. we're sorry for the inconvience.
#202 [11:07] <tyteen4a03> ??> Robin launcher/log
#203 [11:07] <Absol> Robin: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#204 [11:08] <Robin> So I can click play, but it freezes after I click the map I want in the loading screen
#205 [11:10] <Robin> I've got the latest launcher but do not have the button where it says "allow Mojang to collect data"
#206 [11:12] * _NABU_ [webchat@customer-189-217-72-243.cablevision.net.mx] has joined #minecrafthelp
#207 [11:13] <mattym> Robin, Thats not one of the settings being changed in the instructions, so dont worry about that.
#208 [11:14] <_NABU_> hi my issue is that i don't recive muy password chang link, and maybe my account has been hacked
#209 [11:15] <mattym> _NABU_, Did you check any spam/junk folders in your email, and are you sure you requested the reset to be sent to the correct email?
#210 [11:18] <Robin> https://paste.ubuntu.com/p/VV4PnjrJXQ/
#211 [11:18] <Robin> That's the issue.
#212 [11:19] <mattym> ??> Robin tools/hjt
#213 [11:19] <Absol> Robin: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#214 [11:19] <Absol> Robin: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#215 [11:19] <_NABU_> yes, no spam and double check my email before send request, its been a week since i contact support and no one answer me i've only receive email check from help2@mojang.com
#216 [11:19] <mattym> _NABU_, In your support request, did you include your TransactionID (DO NOT post it here).
#217 [11:20] <_NABU_> no, because i dont have it
#218 [11:20] <Robin> Where does it say "do a system scan and log file"
#219 [11:21] * Jolle970 [webchat@196.196.244.45] has joined #minecrafthelp
#220 [11:21] <Robin> Ah I see
#221 [11:23] <Robin> So after i click I accept what do I do next?
#222 [11:24] <mattym> _NABU_, Well they are currently behind more than a week, so just wait and see what they say.
#223 [11:24] <_NABU_> ok ty
#224 [11:24] <mattym> Robin, Read the rest of the instructions, its all detailed there.
#225 [11:24] <Jolle970> Hello, i have the issue that when i try to sign in i get the an error message stating "Could not connect to server." Tried restarting my internet and pc. And can't find a solution.
#226 [11:24] <Robin> It says "Hijackthis is already running...
#227 [11:25] * Pyrus [~pyrus@coffee-break.at] has joined #minecrafthelp
#228 [11:26] * _NABU_ [webchat@customer-189-217-72-243.cablevision.net.mx] has quit. (Quit: webchat.esper.net)
#229 [11:26] <Robin> Ahhhh It finally worked
#230 [11:27] <mattym> Jolle970, Is that in the game or on the website?
#231 [11:28] <Jolle970> That's in the launcher, but on the website it states "An error prevented your request from being processed. Please try again."
#232 [11:28] <mattym> ??> Jolle970 tools/hjt
#233 [11:28] <Absol> Jolle970: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#234 [11:28] <Absol> Jolle970: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#235 [11:28] <Robin> https://paste.ubuntu.com/p/5sQrYZtppK/
#236 [11:30] <mattym> ??> Robin av/adwcleaner
#237 [11:30] <Absol> Robin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#238 [11:30] <Absol> Robin: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#239 [11:31] <Robin> so "scan" and then "fix checked"
#240 [11:32] <mattym> Robin, Scan then fix all
#241 [11:32] <Jolle970> https://paste.ubuntu.com/p/dgmns84jBs/
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#243 [11:33] * Absol kicked mr_fribble from #minecrafthelp (Reason: r_fribble :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#244 [11:33] <mattym> Jolle970, Turn off your VPN.
#245 [11:34] <Robin> It only says "Fix checked"
#246 [11:34] <mattym> Robin, Ok, then choose that.
#247 [11:35] * Jolle970 [webchat@196.196.244.45] has quit. (Quit: webchat.esper.net)
#248 [11:36] * shadow_prime_ [webchat@hat59-1-88-120-185-81.fbx.proxad.net] has joined #minecrafthelp
#249 [11:37] * Jolle970 [webchat@151.177.86.2] has joined #minecrafthelp
#250 [11:37] <Jolle970> Interesting, i wasn't connected to my vpn, so i turned it on and off and it worked
#251 [11:37] <Jolle970> Thanks for your help
#252 [11:38] * shadow_prime_ [webchat@hat59-1-88-120-185-81.fbx.proxad.net] has quit. (Client Quit)
#253 [11:38] <Robin> Hijack this is about to remove a BHO and the corrosponding files from your system - Is that ok?!?!
#254 [11:38] * Jolle970 [webchat@151.177.86.2] has quit. (Client Quit)
#255 [11:38] <Robin> Is my current minecraft map ok?
#256 [11:38] <mattym> Robin, No, DO NOT clean stuff via HijackThis, use ADWCleaner as directed.
#257 [11:39] <mattym> ??> Robin av/adwcleaner
#258 [11:39] <Absol> Robin: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#259 [11:39] <Absol> Robin: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#260 [11:39] <Robin> oh no
#261 [11:40] <Robin> well let's hope it fails
#262 [11:40] <Robin> because I tried to click on the X but I don't know what it did.
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#265 [11:45] * MarcGupo [webchat@185.red-88-9-85.dynamicip.rima-tde.net] has joined #minecrafthelp
#266 [11:45] <MarcGupo> Hello?
#267 [11:46] <MarcGupo> Any one can help me?
#268 [11:47] <mattym> MarcGupo, Explain what you need help with.
#269 [11:47] <MarcGupo> ok
#270 [11:48] <MarcGupo> When I start minecraft it closes and give my this crash report:The game crashed whilst unexpected error The game crashed whilst unexpected error Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#271 [11:49] <mattym> ??> MarcGupo win/dxdiag
#272 [11:49] <Absol> MarcGupo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#273 [11:49] <MarcGupo> ok thx
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#275 [11:51] * RacerRobin [webchat@cpc88700-woki9-2-0-cust28.6-2.cable.virginm.net] has joined #minecrafthelp
#276 [11:51] <RacerRobin> Hi There.
#277 [11:51] <mattym> RacerRobin, Finished the ADWCleaner part?
#278 [11:51] <RacerRobin> yup
#279 [11:51] <mattym> RacerRobin, Try running the game again.
#280 [11:51] <RacerRobin> restarted my computer
#281 [11:52] <RacerRobin> Had over 100 things it found :|
#282 [11:52] <MarcGupo> https://paste.ubuntu.com/p/jGZMNWWwYR/
#283 [11:53] <mattym> ??> MarcGupo win/reinst
#284 [11:53] <Absol> MarcGupo: You may need to reinstall the locally installed files that Minecraft puts into place.
#285 [11:53] <Absol> MarcGupo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
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#289 [11:58] <MarcGupo> ok I get another problem
#290 [11:58] <RacerRobin> Thank you all for your help :)
#291 [11:59] <MarcGupo> xD
#292 [11:59] <RacerRobin> Sorry if I am annoying lol
#293 [11:59] <RacerRobin> but yeah, cheers, and you are the best
#294 [11:59] <mattym> MarcGupo, What is the problem now?
#295 [11:59] <MarcGupo> when i try to put the fullscreen the game crashes an i get this message: The game crashed whilst updating screen events Error: java.lang.IllegalStateException: Keyboard must be created before you can read events
#296 [12:00] <mattym> MarcGupo, Don't use fullscreen, just maximize the window
#297 [12:01] <MarcGupo> but how can i use the fullscreen?
#298 [12:01] <mattym> MarcGupo, Maximize the window.
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#307 [13:38] * lop [webchat@ppp-93-104-170-147.dynamic.mnet-online.de] has joined #minecrafthelp
#308 [13:39] <lop> When I want to install a new version in my launcher it doesn't works.
#309 [13:40] <lop> What can I do?
#310 [13:40] <mattym> lop, What happens when you try?
#311 [13:40] <lop> the game crashes
#312 [13:40] <lop> or has crashed
#313 [13:40] <mattym> ??> lop launcher/log
#314 [13:40] <Absol> lop: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#315 [13:40] <lop> thank you
#316 [13:41] * lop [webchat@ppp-93-104-170-147.dynamic.mnet-online.de] has quit. (Client Quit)
#317 [13:42] * AKM00se [webchat@c-73-221-8-55.hsd1.wa.comcast.net] has joined #minecrafthelp
#318 [13:43] <AKM00se> I am not able to log into the minecraft launcher and the website
#319 [13:44] <mattym> AKM00se, What does it say when you try?
#320 [13:44] <AKM00se> could not connect to server
#321 [13:44] <mattym> ??> AKM00se tools/hjt
#322 [13:44] <Absol> AKM00se: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#323 [13:44] <Absol> AKM00se: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#324 [13:46] * jack [webchat@ppp-93-104-170-147.dynamic.mnet-online.de] has joined #minecrafthelp
#325 [13:47] * jack is now known as Guest65654
#326 [13:48] <Guest65654> When I want to download a new version for my minecraft in my launcher my game chrasj.
#327 [13:48] <mattym> Guest65654, Did you get the log we asked for?
#328 [13:48] <Guest65654> Yes
#329 [13:48] <Guest65654> https://paste.ubuntu.com/p/7XX5WkHG5P/
#330 [13:49] <mattym> ??> Guest65654 mods
#331 [13:49] <Absol> Guest65654: This channel is not a venue for mod/plugin support, or support for modded clients or servers. As it is impossible for anybody to know every combination of mods out there, this channel does not assist with unofficial third-party modded content.
#332 [13:49] <Guest65654> ok
#333 [13:49] * Guest65654 [webchat@ppp-93-104-170-147.dynamic.mnet-online.de] has quit. (Client Quit)
#334 [13:52] <AKM00se> https://paste.ubuntu.com/p/vZhYCgtyPH/
#335 [13:52] <mattym> ??> AKM00se info/mcleaks
#336 [13:52] <Absol> AKM00se: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#337 [13:52] <Absol> AKM00se: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#338 [14:19] * Jabbaerror [webchat@62.12.176.115] has joined #minecrafthelp
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#340 [14:23] <AKM00se> I should add that my brother uses the same account as I do, but isn't having any problems
#341 [14:24] <mattym> AKM00se, Right, cause the problem is on your computer. Do the instructions you were provided.
#342 [14:32] <RacerRobin> I'd just like to thank you all for being there 24 hours a day 7 days a week and helping everyone solve their millions of issues...proves that not all heroes wear capes or are congratulated for their hard work :)
#343 [14:32] <mattym> RacerRobin, NP
#344 [14:35] * Crimson [webchat@d72-39-143-92.home1.cgocable.net] has joined #minecrafthelp
#345 [14:37] <Crimson> Whenever I try to log into the default launcher it states "cannot connect to mojang auth servers
#346 [14:38] <Crimson> How do I fix this?
#347 [14:38] <mattym> ??> Crimson tools/hjt
#348 [14:38] <Absol> Crimson: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#349 [14:38] <Absol> Crimson: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#350 [14:38] <Crimson> k
#351 [14:39] * Crimson [webchat@d72-39-143-92.home1.cgocable.net] has quit. (Client Quit)
#352 [14:41] * CrimWyvernPlays [webchat@d72-39-143-92.home1.cgocable.net] has joined #minecrafthelp
#353 [14:41] <CrimWyvernPlays> Ok I was just crimson I lagged out
#354 [14:42] <mattym> ??> CrimWyvernPlays tools/hjt
#355 [14:42] <Absol> CrimWyvernPlays: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#356 [14:42] <Absol> CrimWyvernPlays: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#357 [14:42] <CrimWyvernPlays> it's not the launcher it's the website
#358 [14:42] <CrimWyvernPlays> I can't log into the websites
#359 [14:44] * DVG [webchat@cpe-98-27-208-11.neo.res.rr.com] has joined #minecrafthelp
#360 [14:45] <CrimWyvernPlays> https://paste.ubuntu.com/p/hDtpK8GVn9/
#361 [14:46] * DVG [webchat@cpe-98-27-208-11.neo.res.rr.com] has quit. (Client Quit)
#362 [14:46] <mattym> ??> CrimWyvernPlays info/mcleaks
#363 [14:46] <Absol> CrimWyvernPlays: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#364 [14:46] <Absol> CrimWyvernPlays: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#365 [14:46] <CrimWyvernPlays> wot
#366 [14:47] <CrimWyvernPlays> How?
#367 [14:47] <CrimWyvernPlays> wtf is mcleaks
#368 [14:47] <CrimWyvernPlays> :/
#369 [14:47] <mattym> CrimWyvernPlays, Something you or someone on that computer used.
#370 [14:48] <CrimWyvernPlays> :/ prob one of my siblings
#371 [14:48] <CrimWyvernPlays> how do I fix this step by step if you could
#372 [14:49] <mattym> CrimWyvernPlays, First make sure the Mcleaks or altdispenser tool are deleted from the computer.
#373 [14:49] <mattym> CrimWyvernPlays, Then remove any lines containing mojang in them from the Hosts file by doing the following
#374 [14:50] <mattym> ??> CrimWyvernPlays win/hosts/edit
#375 [14:50] <Absol> CrimWyvernPlays: To edit your Host file, please do the following: Go to the Start Menu and locate notepad. Right click notepad and select Run as Administrator
#376 [14:50] <CrimWyvernPlays> And where would these be?
#377 [14:50] <Absol> CrimWyvernPlays: Press File, then Open. Enter %SystemRoot%\System32\drivers\etc\hosts as the "File name" and press "Open"
#378 [14:51] <CrimWyvernPlays> like the windows and r button and open it
#379 [14:51] <mattym> CrimWyvernPlays, No
#380 [14:51] <mattym> CrimWyvernPlays, Read the directions
#381 [14:51] <CrimWyvernPlays> this is confusing I'm not really a computer guy
#382 [14:54] <CrimWyvernPlays> So do I make a file and call it that or is there one already?
#383 [14:54] <CrimWyvernPlays> called*
#384 [14:54] <mattym> CrimWyvernPlays, There is one already, you need to follow the directions to open it properly, make sure you are reading both lines of instructions as you decided to type something between them.
#385 [14:55] <CrimWyvernPlays> win/hosts/edit where do I find this?
#386 [14:55] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#387 [14:56] <mattym> CrimWyvernPlays, Read what Absol wrote to you.
#388 [14:57] <CrimWyvernPlays> I am trying to but it is confusing
#389 [14:57] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 180 seconds)
#390 [15:00] <CrimWyvernPlays> ok I am caught up I was trying to follow your msgs intead of thiers
#391 [15:00] <CrimWyvernPlays> now what
#392 [15:00] <mattym> CrimWyvernPlays, Remove any lines in the file that contain the word mojang
#393 [15:00] <CrimWyvernPlays> done
#394 [15:00] <mattym> CrimWyvernPlays, Save the file
#395 [15:01] <CrimWyvernPlays> k
#396 [15:01] <CrimWyvernPlays> Done
#397 [15:02] <mattym> CrimWyvernPlays, Try running the game agian.
#398 [15:02] <mattym> again*
#399 [15:02] <mattym> Or logging in
#400 [15:02] <CrimWyvernPlays> k I have to try through the website
#401 [15:03] <CrimWyvernPlays> thanks so much that solved my issue
#402 [15:03] <CrimWyvernPlays> Thanks again
#403 [15:03] <CrimWyvernPlays> I will come back if I get another issue
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#405 [15:07] * max2 [webchat@host81-154-206-94.range81-154.btcentralplus.com] has joined #minecrafthelp
#406 [15:07] <max2> my minecraft is crashing m8
#407 [15:07] <max2> can you help?
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#413 [15:22] * trex [webchat@ip70-181-107-68.oc.oc.cox.net] has joined #minecrafthelp
#414 [15:22] <trex> am i able to get help migrating an account here?
#415 [15:23] <mattym> trex, What problems are you having when you try to?
#416 [15:25] <trex> i havent played the game since 2013 ish, and my friends want me to play with them. i went to the website to redownload the game for pc, and they wanted an email and password instead of the gamertag and password that i remember using
#417 [15:25] <trex> and it locked me out after a few tries saying wrong password
#418 [15:25] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#419 [15:26] <mattym> trex, Did you create a Mojang account (email), and try to migrate it from account.mojang.com/migrate ?
#420 [15:27] <trex> i think i used an email originally when i made the account in like 2012, and it didnt say it was incorrect when i tried to migrate it which leads me to believe that i have a email registered to the account
#421 [15:28] <trex> so i think i might have a mojang account if thats what youre refering to
#422 [15:28] <mattym> trex, You still need to make a Mojang account and migrate it, simply using the old email does nto work.
#423 [15:28] <mattym> not*
#424 [15:30] <trex> ok
#425 [15:30] <trex> let me try that
#426 [15:31] <trex> ok so it made the account, but now it wants me to buy the game to add it to the mojang account
#427 [15:33] <trex> and now if i try to migrate, it says too many failed attempts even though the information seems to be right
#428 [15:33] <mattym> trex, One moment
#429 [15:34] <mattym> trex, Wait an hour with not attempts before trying again.
#430 [15:34] <trex> ok, thank you
#431 [15:34] <mattym> trex, Then make sure you are logged in on the mojang.com page with the Mojang account
#432 [15:35] <mattym> trex, And then just go to account.mojang.com/migrate
#433 [15:35] * MajGenRelativity [~MajGenRel@c-73-123-203-209.hsd1.ma.comcast.net] has joined #minecrafthelp
#434 [15:35] <trex> ok, thanks. ill try that
#435 [15:35] * trex [webchat@ip70-181-107-68.oc.oc.cox.net] has quit. (Quit: webchat.esper.net)
#436 [15:45] * Maddie [webchat@cpe-107-10-205-73.neo.res.rr.com] has joined #minecrafthelp
#437 [15:45] <Maddie> My game keeps saying this when I try yo play The game crashed whilst initializing game
#438 [15:46] <mattym> ??> Maddie launcher/log
#439 [15:46] <Absol> Maddie: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#440 [15:46] * CrimWyvernPlays [webchat@d72-39-143-92.home1.cgocable.net] has quit. (Quit: webchat.esper.net)
#441 [15:48] <Maddie> I'm on 1.13.1
#442 [15:48] <mattym> Maddie, Same instructions
#443 [15:49] <Maddie> I do do not see allow mojang collect usage data
#444 [15:49] <mattym> Maddie, That is not a setting it asks you to change, so don't worry about that.
#445 [15:50] <Maddie> okay
#446 [15:50] <Maddie> And how do I get that window?
#447 [15:50] <Maddie> in the backround
#448 [15:51] <mattym> Maddie, Read and follow all the instructions.
#449 [15:58] <Maddie> So now I give you my launcher log like it says right
#450 [15:58] <mattym> Maddie, Yes, give us the link to the paste page you created.
#451 [15:58] <Maddie> https://paste.ubuntu.com/p/Z2qPtS6tHM/
#452 [15:59] <mattym> ??> Maddie tools/hjt
#453 [15:59] <Absol> Maddie: Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#454 [15:59] <Absol> Maddie: Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#455 [16:00] <Maddie> Run minecraft as administrator right?
#456 [16:00] <mattym> Maddie, No, read all the instructions
#457 [16:00] <Maddie> Oh my bad
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#460 [16:02] <Maddie> Does it come up in note pad?
#461 [16:03] <mattym> Maddie, it will create a notepad file wherever you ran the HJT program
#462 [16:05] <Maddie> I am using paste bin and it keeps telling me to
#463 [16:06] * YS [webchat@41.199.133.84] has joined #minecrafthelp
#464 [16:06] <mattym> Maddie, What do you mean?
#465 [16:07] <Maddie> it says service to long
#466 [16:07] <Maddie> I went on paste bin and did what you said
#467 [16:07] <Maddie> and it still tells me to
#468 [16:07] <YS> hello everytime i log into my mojang account it says an error prevents u from loggin in what do i do?
#469 [16:07] <mattym> Maddie, It should not be too long.
#470 [16:08] <Maddie> is there a setain amount I need to copy?
#471 [16:08] <mattym> ??> YS tools/hjt
#472 [16:08] <Absol> YS: 1)Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#473 [16:08] <Absol> YS: 2)Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#474 [16:08] <mattym> Maddie, You need to copy the full log it output.
#475 [16:08] <mattym> Maddie, make sure you are pasting it into the larger box on the paste site.
#476 [16:09] <Maddie> I'm confused so what am I doing wrong?
#477 [16:10] <YS> i dont understand can u repeat again with simple words please?
#478 [16:10] <Maddie> Oh my bad now I know
#479 [16:10] <Maddie> Copy the top right
#480 [16:10] <mattym> YS, That is as simple as it can get.
#481 [16:11] <Maddie> https://paste.ubuntu.com/p/fFNs28GMfd/
#482 [16:11] <YS> oo i understand now thank u very much
#483 [16:11] <Maddie> Sorry
#484 [16:11] <mattym> Maddie, Copy the full log part got cut off.
#485 [16:12] <Maddie> That's all of it
#486 [16:12] <mattym> Maddie, There is a bunch missing from the beginning.
#487 [16:13] * Ewan_R_ [webchat@0540f281.skybroadband.com] has joined #minecrafthelp
#488 [16:13] <Maddie> I have copied the whole thing
#489 [16:13] <YS> i will just write it in hastebin
#490 [16:14] <mattym> Maddie, Try again, make sure to copy the full log.
#491 [16:14] <Maddie> https://paste.ubuntu.com/p/fFNs28GMfd/
#492 [16:14] * Ewan_R_ [webchat@0540f281.skybroadband.com] has quit. (Client Quit)
#493 [16:14] <mattym> Maddie, Go back to the log output from HJT, press Ctrl and A together, that will select all, then copy it and put it on the site again.
#494 [16:15] <YS> https://paste.ubuntu.com/p/Hx34d7Y4CG/
#495 [16:16] <YS> here
#496 [16:16] <Maddie> is it supposed to highlight the whole page?
#497 [16:16] <mattym> YS, Are you using any VPN or Proxy service?
#498 [16:16] <mattym> Maddie, Yes
#499 [16:17] <YS> no i just want to log in into my mojang account...
#500 [16:17] <Maddie> and copy it
#501 [16:17] <mattym> Maddie, Yes
#502 [16:17] <Maddie> it says to use paste bi
#503 [16:17] <Maddie> bin
#504 [16:18] <mattym> YS, What is the exact message you get?
#505 [16:18] <mattym> Maddie, What does?
#506 [16:18] <YS> ok wait
#507 [16:18] <YS> i will copy paste it
#508 [16:19] <Maddie> Please use a paste bin service for long muti-line messages
#509 [16:19] <YS> An error prevented your request from being processed. Please try again.
#510 [16:19] <mattym> Maddie, Use the paste.ubuntu.com site
#511 [16:19] <YS> thats what it say
#512 [16:20] <mattym> YS, Are you sure you ran the HJT program as admin?
#513 [16:20] <YS> when i opened it it just tole me do u accept or not
#514 [16:20] <YS> it didnt tell me run as adminstrator
#515 [16:21] <mattym> YS, Did you right click and tell it to run as administrator?
#516 [16:21] <YS> it didnt even pop up the run as admin thingy
#517 [16:21] <YS> i will reopn hijack thingy
#518 [16:21] <mattym> YS, It does not pop up.
#519 [16:22] <mattym> YS, You need to right click the program and select Run As Administrator to open it.
#520 [16:22] <YS> oof wait iwill redo the steps and be back
#521 [16:22] <Maddie> https://paste.ubuntu.com/p/ZnRGFKrzDZ/
#522 [16:23] <mattym> Maddie, Dont copy from the paste site to the paste site. Re-open the hijackthis.txt notepad file the program made.
#523 [16:23] <Maddie> How do I reopen it?
#524 [16:23] <mattym> Maddie, Then copy everything from it to paste.ubuntu.com
#525 [16:24] <mattym> Maddie, It is in the folder where you ran the program from, probably downloads
#526 [16:24] <YS> it says hijack is already running what do i do to delete hijack and reinstall it?
#527 [16:25] <Maddie> and copy?
#528 [16:25] <mattym> YS, Its not installed, just run, make sure it is closed.
#529 [16:25] <mattym> Maddie, Copy it all, use Ctrl and A to select everything, then copy it to the paste site, and get the new link
#530 [16:25] <YS> how can i make sure it is closed?
#531 [16:26] <mattym> YS, Make sure its not open anywhere.
#532 [16:26] <YS> oki
#533 [16:26] <YS> its not opened anywhere
#534 [16:26] <mattym> YS, Restart the computer, then try it again.
#535 [16:26] <Maddie> https://paste.ubuntu.com/p/5vvrX22BW6/
#536 [16:27] <YS> oki
#537 [16:27] <Maddie> that?
#538 [16:27] <mattym> Maddie, When I said " Dont copy from the paste site to the paste site. Re-open the hijackthis.txt notepad file the program made." why did you do exactly that?
#539 [16:28] <Maddie> I'm confused
#540 [16:28] <mattym> Maddie, Start from scratch.
#541 [16:28] <mattym> ??> Maddie tools/hjt
#542 [16:28] <Absol> Maddie: 1)Trend Micro HijackThis is a utility that is used to collect diagnostic reports of your computer to help narrow down an issue you may be having. Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#543 [16:28] <Absol> Maddie: 2)Run the program as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#544 [16:31] <Maddie> And give you the link to the website right
#545 [16:31] <mattym> Yes
#546 [16:32] <Maddie> https://paste.ubuntu.com/p/vP92KYhYJD/
#547 [16:33] <mattym> Maddie, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#548 [16:34] <Maddie> I do not have it open I do have skype and I am on a call with my friend wuld you want me to end that?
#549 [16:35] <Maddie> wait but how you disable
#550 [16:35] <Maddie> I read that wrong
#551 [16:35] <mattym> Maddie, If its not running, dont worry about that.
#552 [16:35] <Maddie> ok
#553 [16:35] <mattym> Maddie, The game gives you the crash message as soon as you hit play right?
#554 [16:36] <Maddie> Yes
#555 [16:36] <mattym> Maddie, And when you copied the log output from the game, you copied it after it crashed?
#556 [16:37] <Maddie> Yes
#557 [16:37] <mattym> ??> Maddie win/reinst
#558 [16:37] <Absol> Maddie: You may need to reinstall the locally installed files that Minecraft puts into place.
#559 [16:37] <Absol> Maddie: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#560 [16:38] <Maddie> when I do windows=r it asks me are you sure you want to leave
#561 [16:39] <mattym> Maddie, It means press both the Windows and R key
#562 [16:40] <Maddie> is run supposed to pop up?
#563 [16:41] <mattym> Maddie, Yes
#564 [16:42] <Maddie> So I clicked .minecraft
#565 [16:43] <Maddie> What do I do next?
#566 [16:43] <mattym> Maddie, What the instructions say.
#567 [16:46] <Maddie> i do not see a save i see assets libraries logs version and launcher log and launcher_profiles.json
#568 [16:48] <mattym> Maddie, Do you not have any saved worlds yet?
#569 [16:48] <Maddie> not on survival i usually just play realms and servers
#570 [16:48] <mattym> Maddie, Then just delete everything inside .minecraft
#571 [16:49] <Maddie> Alright
#572 [16:49] <Maddie> I did that
#573 [16:49] <mattym> Maddie, Now try to run the game again. If it does not work, follow the instructions to get the log again, http://hopper.minecraft.net/help/guides/minecraft-logs/
#574 [16:58] <Maddie> It is still crashing but it says
#575 [16:58] <Maddie> The game crashed whilst initializing game
#576 [16:58] <Maddie> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#577 [17:00] <mattym> ??> Maddie win/dxdiag
#578 [17:00] <Absol> Maddie: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#579 [17:04] <Maddie> https://paste.ubuntu.com/p/v3vyJjsWqX/
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#581 [17:06] <bdog> my account was hacked a 2mounths ago
#582 [17:07] <bdog> what should I do they used my code for windows Minecraft and now I cant use it
#583 [17:07] <Maddie> https://paste.ubuntu.com/p/v3vyJjsWqX/
#584 [17:07] <Maddie> is this right?
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#586 [17:12] <Maddie> Excuse me?
#587 [17:13] <mattym> Maddie, Your graphics hardware is not fully supported on windows 10, You will either need to re-install Windows 7, or use a better computer.
#588 [17:14] <Maddie> No thanks Is there way i can just get different graphics?
#589 [17:16] <mattym> Maddie, you would have to find something compatible with the rest of your hardware.
#590 [17:16] <Maddie> So i cant play minecraft
#591 [17:17] <mattym> Not unless you do one of the things I mentioned it find a compatible upgrade for your current computer.
#592 [17:17] <mattym> Not unless you do one of the things I mentioned it find a compatible upgrade for your current computer.
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#596 [17:48] * Nick is now known as Guest6587
#597 [17:49] <Guest6587> i had an account from when i was about 10 and when i tried to log into it today all the info was changed but the email is lost and i checked where it says its active and it says russia please help what do i do?
#598 [17:49] <mattym> ??> Guest6587 account/send-email
#599 [17:49] <Absol> Guest6587: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#600 [17:49] <Absol> Guest6587: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#601 [17:50] <Guest6587> i don't have any of that
#602 [17:50] <Guest6587> because i got the account in 2013
#603 [17:50] <Guest6587> on a card
#604 [17:50] <mattym> Guest6587, Then, you can't really do anything.
#605 [17:50] <Guest6587> so is the account lost forever
#606 [17:52] <mattym> Guest6587, If you cannot prove ownership, Mojang can not assist you with account related issues. If you got it with a pre-paid game card, then you would need that card.
#607 [17:52] <Guest6587> that doesn't make sense to why i would have that if i activated the account in 2013
#608 [17:53] <mattym> Guest6587, Its a receipt.
#609 [17:54] <Guest6587> it was a card not a receipt
#610 [17:54] <Guest6587> and i checked where the account was last active and it said russia
#611 [17:54] <mattym> Guest6587, And its the only proof of ownership.
#612 [17:55] <mattym> Guest6587, And there is no way to check where it was last active.
#613 [17:56] <Guest6587> but how is a code from a card proof of ownership
#614 [17:56] <Guest6587> i can literally get a card from the garbage out of somewhere
#615 [17:56] <Guest6587> and say its mine
#616 [17:56] <mattym> Guest6587, Because the code you used on the card is tied to your account. If you gave them another, you would get nowhere.
#617 [17:58] <Guest6587> i'll just hack my account back thanks
#618 [17:58] <Guest6587> because i bought it
#619 [17:58] <Guest6587> it's mine
#620 [17:58] <Guest6587> they don't deserve my account
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#624 [18:12] <Kristina15> Whenever I try to play on any multiplayer Minecraft servers, I always get a message saying something about how the authentication servers aren't work. I've been getting this message for a couple years now. Is there a reason this is happening, and a way to fix it?
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#662 [18:39] <mattym> Kristina15, Has it never worked?
#663 [18:42] <Nindo> Hi, I'm having trouble answering my security questions for my account. It tells me I have only one that's incorrect and I know which question it is, but I made the account so long ago and can't remember what I put or if I spelled the answer incorrectly back then.
#664 [18:42] <mattym> Nindo, Do you still have access to the email linked with the account?
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#668 [18:44] <Nindo> I do, but i've forgotten the password to the old email. I have a new one that i use frequently and tried to change it but, that's how I got to this security question problem.
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#670 [18:45] <mattym> Nindo, So you do not currently have access to the email, currently linked to the account?
#671 [18:45] <Nindo> I do not.
#672 [18:45] <mattym> ??> Nindo account/send-emailk
#673 [18:45] <mattym> ??> Nindo account/send-email
#674 [18:45] <Absol> Nindo: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#675 [18:45] <Absol> Nindo: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#676 [18:46] <Nindo> Okay, Thank you.
#677 [19:03] <Kristina15> mattym It worked a couple of years ago, like when I got it and for a few years after, but two or three years ago it started giving me that message.
#678 [19:05] <mattym> ??> Kristina15 launcher/relog
#679 [19:05] <Absol> Kristina15: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#680 [19:10] <Kristina15> Absol I've tried that before, and I just tried it again. It still comes up with the "Authentication servers are down for maintenance" message, even though they're not.
#681 [19:10] <mattym> Kristina15, But you were able to log back in?
#682 [19:14] * kaden [webchat@208.94.128.75] has joined #minecrafthelp
#683 [19:15] <kaden> Hi. i am trying to download minecraft on my macbook air and it gets about halfway done and says this Failed to download file. axolotl.ogg
#684 [19:15] <mattym> kaden, Do you have any Antivirus, Firewall, VPN, Ad Blocking or Parental Control software installed?
#685 [19:16] <kaden> i have symantic. but it is a school laptop. maybe thats why?
#686 [19:16] <mattym> kaden, Probably, you would need to talk with you schools technical support to see if it can be allowed.
#687 [19:17] <kaden> ok thanks!
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#689 [19:25] * Likrot91 [webchat@ti0159a400-0882.bb.online.no] has joined #minecrafthelp
#690 [19:26] <Likrot91> Hi
#691 [19:26] <Likrot91> I'm pay for the Minecraft yesterday, but can't play it because of JAVA. can you help me vit that? I have look at youtube, but nothing happend.
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#696 [19:40] <Webchat_85361> Hello, I am having issues related to the recent release of Minecraft RC Roads mod. The roads and striped lines are in the mod, but I do not see any road signs or traffic lights that was indicated in the mod description. Troubleshoot?
#697 [19:41] <mattym> Webchat_85361, You have already been told we do not assist with Mods.
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#700 [19:47] <Kristina15> mattym I was able to log back in.
#701 [19:48] <mattym> ??> Kristina15 tools/hjt
#702 [19:48] <Absol> Kristina15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#703 [19:48] <Absol> Kristina15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#704 [19:52] <Kristina15> Absol https://paste.ubuntu.com/p/gZqXbTN65J/
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#706 [20:13] <Copycatr3> I'm having trouble connecting to servers
#707 [20:14] <Copycatr3> I believe it's due to my (new) router being unable to determine IP addresses
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#711 [20:45] <thechiqui10> Im getting some problems
#712 [20:45] <thechiqui10> Someone volunteer here?
#713 [20:50] * gensas [webchat@pool-108-2-223-64.phlapa.fios.verizon.net] has joined #minecrafthelp
#714 [20:51] <gensas> Hello, I am having the following issue after downloading minecraft for the 1st time. I even added Java to my computer windows 7. minecraft The game crashed whilst initializing game Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#715 [20:52] <thechiqui10> its happen to me too
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#717 [21:12] * hi [webchat@213.166.128.199] has joined #minecrafthelp
#718 [21:12] <hi> hi
#719 [21:13] <hi> https://paste.ubuntu.com/p/m32Nv66GNc/
#720 [21:13] <gensas> hi
#721 [21:13] <hi> i need help finding the driver thats best for me
#722 [21:13] <hi> i was told to paste that
#723 [21:14] <hi> @everyonr\
#724 [21:14] <hi> @everyone
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#727 [21:24] <mattym> gensas, Still there?
#728 [21:26] <gensas> yes
#729 [21:26] <gensas> i am here
#730 [21:26] <mattym> ??> gensas win/dxdiag
#731 [21:26] <Absol> gensas: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#732 [21:28] <gensas> okay
#733 [21:30] <gensas> https://paste.ubuntu.com/p/CbpkwsHVdq/
#734 [21:31] <gensas> done
#735 [21:31] <mattym> gensas, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#736 [21:32] <gensas> okay, doing this now. thank you!
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