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#11 [06:19] * Webchat_29255 [webchat@c-73-61-39-112.hsd1.nh.comcast.net] has joined #minecrafthelp
#12 [06:19] <Webchat_29255> hello I need help login to my account
#13 [06:26] <Greymagic27> @Webchat_29255, What happens when you try?
#14 [06:27] <Webchat_29255> i don't have the old email any more
#15 [06:27] <Greymagic27> ??> @Webchat_29255 account/reset-email
#16 [06:28] <Webchat_29255> but i know them
#17 [06:28] <Absol> @Webchat_29255: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#18 [06:28] <Webchat_29255> ok sent a request
#19 [06:30] <Webchat_29255> ok i change it
#20 [06:31] <Webchat_29255> thank you i work
#21 [06:31] <Greymagic27> Your welcome
#22 [06:31] <Greymagic27> Your welcome
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#27 [06:55] * nicotine [webchat@LFbn-NAN-1-99-94.w90-49.abo.wanadoo.fr] has joined #minecrafthelp
#28 [06:55] <nicotine> Bonjour je voudrai savoir comment jeux peux faire pour ne pas lager sur la 1.13.1 en sachant que j'au une GeForce GTX 1060 6GB un I5-6600K CPU @ 3.50GHz et 16Go de ram
#29 [07:01] <Greymagic27> @nicotine, Please speak english
#30 [07:02] * thr3343_ [~thr3343@2a00:23c4:ad1b:8000:cd46:1a41:3268:787a] has quit. (Quit: thr3343_)
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#32 [07:24] <nicotine> Hello I will want to know how I can do not to lager on the 1.13.1 knowing that I have a GeForce GTX 1060 6GB a I5-6600K CPU @ 3.50GHz and 16Go of ram (Google Translate)
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#36 [07:52] <Greymagic27> @nicotine, When do you get this lag?
#37 [07:55] <nicotine> when I play the game lag enormously without me doing anything special (Google Translate)
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#41 [09:16] * AventurierWX0 [webchat@lacihaz.alter-net.ro] has joined #minecrafthelp
#42 [09:17] <AventurierWX0> Hello, MY issue is that I forgot my login password and the password reset doesn't seem to send me an email
#43 [09:18] <Greymagic27> ??> @AventurierWX0 account/send-email
#44 [09:18] <Absol> @AventurierWX0: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#45 [09:18] <Absol> @AventurierWX0: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#46 [09:21] <AventurierWX0> Sorry but, I cant access the transaction id cause the email I originally created the account is deleted
#47 [09:21] <AventurierWX0> account on*
#48 [09:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#49 [10:15] * Webchat_14702 [webchat@93-166-223-198-static.dk.customer.tdc.net] has joined #minecrafthelp
#50 [10:19] <Webchat_14702> We have had One Month free play on realm. We have had troubles with logging on our game during this day. When we finally succeeded our game was gone, and it seemed like we were starting over. Can we have our “world” back, or is it lost..
#51 [10:20] <Greymagic27> You will need to contact mojang about that @Webchat_14702
#52 [10:20] * Webchat_14702 [webchat@93-166-223-198-static.dk.customer.tdc.net] has quit. (Client Quit)
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#55 [10:28] * suoh3216 [webchat@1.236.42.5] has joined #minecrafthelp
#56 [10:28] <suoh3216> hello
#57 [10:28] <suoh3216> anybody in korean here?
#58 [10:28] * Defektro [defektro@hilla.kapsi.fi] has joined #minecrafthelp
#59 [10:28] <suoh3216> 안녕하세요
#60 [10:28] <Greymagic27> No @suoh3216
#61 [10:29] <Greymagic27> This is an english support room
#62 [10:29] <suoh3216> hm ok
#63 [10:29] <suoh3216> can i ask something ?
#64 [10:29] <suoh3216> in REALEM ISSUE
#65 [10:29] <Greymagic27> What is the issue?
#66 [10:29] <suoh3216> how can i realease the realem?
#67 [10:29] <Greymagic27> What do you mean?
#68 [10:30] <suoh3216> every monthly atuomatic payed realem money
#69 [10:30] <suoh3216> in my credit card
#70 [10:30] <Greymagic27> https://help.mojang.com/customer/en/portal/articles/1666368-realms-subscriptions
#71 [10:30] <suoh3216> i want disconnected
#72 [10:32] <Greymagic27> Look at the link I have sent you
#73 [10:32] <suoh3216> thx a lot
#74 [10:32] <Greymagic27> Your welcome
#75 [10:38] <suoh3216> sorry icant cancel automatically extended,
#76 [10:38] <suoh3216> plz help me
#77 [10:38] <suoh3216> that link show my account page
#78 [10:39] <suoh3216> but i cant find button
#79 [10:39] <Greymagic27> Go here and look under the 'realms' tab: https://account.mojang.com/me
#80 [10:40] <suoh3216> and?
#81 [10:40] <Greymagic27> You need to click the cancel button
#82 [10:41] <Greymagic27> That will make it so you need to pay every month for it to stay up, it won't take the money automatticly
#83 [10:41] <suoh3216> yes i knew but that page
#84 [10:41] <suoh3216> cant find the cancel button
#85 [10:41] <suoh3216> so weried;
#86 [10:41] <Greymagic27> Can you send me a screenshot?
#87 [10:42] <suoh3216> k wait
#88 [10:44] <suoh3216> how can i send a SS?
#89 [10:44] <Greymagic27> Upload your image to imgur.com
#90 [10:44] <suoh3216> overhere?
#91 [10:45] * Faded [webchat@115.132.45.170] has joined #minecrafthelp
#92 [10:45] <suoh3216> https://imgur.com/a/oAvDzK4
#93 [10:46] <Faded> helo?
#94 [10:46] <suoh3216> that links
#95 [10:46] <Greymagic27> @suoh3216, Wait until the days end, then come back and tell us if it is still auto renewing
#96 [10:46] <Greymagic27> @Faded, How can I help?
#97 [10:46] <Faded> my minecraft wont run
#98 [10:46] <Greymagic27> What do you mean?
#99 [10:47] <suoh3216> thats the best you can do ?
#100 [10:47] <Greymagic27> @suoh3216, You can contact mojang if you would like to
#101 [10:47] <Greymagic27> ??> @suoh3216 account/send-email
#102 [10:47] <Faded> When I clicked on Play, it starts then it crashes after that
#103 [10:47] <Absol> @suoh3216: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#104 [10:47] <Absol> @suoh3216: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#105 [10:47] <Greymagic27> ??> @suoh3216 account/trans-id
#106 [10:47] <Absol> @suoh3216: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#107 [10:48] <Greymagic27> @Faded, Are you running any mods?
#108 [10:48] <Faded> Not sure
#109 [10:48] <Greymagic27> ??> @Faded launcher/crash-log
#110 [10:48] <Absol> @Faded: We need to see your crash log, which is created after a crash.
#111 [10:48] <Absol> @Faded: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#112 [10:49] * Faded [webchat@115.132.45.170] has quit. (Client Quit)
#113 [10:51] <suoh3216> i find my trans id
#114 [10:51] <suoh3216> #0a16bf050d1e465699ffd50525d9b808
#115 [10:51] <Greymagic27> I do not need that
#116 [10:51] * Faded [webchat@115.132.45.170] has joined #minecrafthelp
#117 [10:51] <Greymagic27> ??> @suoh3216 account/send-email
#118 [10:51] <Absol> @suoh3216: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#119 [10:51] <Absol> @suoh3216: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#120 [10:51] <Greymagic27> Follow those instructions
#121 [10:51] <Faded> Sorry i dced
#122 [10:51] <Faded> here's the link
#123 [10:52] <Faded> https://paste.ubuntu.com/p/gpprDV2mzD/
#124 [10:52] <Greymagic27> ??> @Faded dx/diag
#125 [10:52] <Greymagic27> ??> @Faded win/dxdiag
#126 [10:52] <Absol> @Faded: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#127 [10:52] * MissMavis [webchat@host31-53-72-137.range31-53.btcentralplus.com] has joined #minecrafthelp
#128 [10:52] <Faded> just follow the instructions?
#129 [10:52] <Greymagic27> Mhm
#130 [10:54] <MissMavis> hey im trying to install minecraft on windows but this keeps coming up
#131 [10:54] <MissMavis> ah i cant paste
#132 [10:54] <Greymagic27> ??> @MissMavis paste
#133 [10:54] <Absol> @MissMavis: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
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#135 [10:55] * thelounge30 [webchat@5.47.82.137] has quit. (Client Quit)
#136 [10:55] <MissMavis> clicked paste
#137 [10:56] <Faded> it pop up it had detected that there may been a problem accessing direct3d the last time this program was used, and asked would you like to bypass it this time?
#138 [10:56] * suoh3216 [webchat@1.236.42.5] has quit. (Quit: webchat.esper.net)
#139 [10:57] <Faded> Bypass it?
#140 [10:57] * Faded [webchat@115.132.45.170] has quit. (Quit: webchat.esper.net)
#141 [10:57] <Greymagic27> @MissMavis, Give me the link
#142 [11:04] * Faded [webchat@115.132.45.170] has joined #minecrafthelp
#143 [11:04] <Faded> https://paste.ubuntu.com/p/pBDMqVPgzG/
#144 [11:07] <Faded> uhm.. so what's the issue?
#145 [11:07] <Greymagic27> Wait a moment
#146 [11:07] <Faded> okay
#147 [11:09] <Greymagic27> @Faded, You don't seem to have a display card
#148 [11:09] <Faded> yeah, it broke
#149 [11:09] <Greymagic27> You need one
#150 [11:09] <Faded> so it cant run without a card?
#151 [11:10] <Greymagic27> It looks that way, yes
#152 [11:10] <Faded> alright
#153 [11:10] <Faded> display card as in gpu right?
#154 [11:10] <Greymagic27> Yea
#155 [11:11] <Faded> ahh, okay.. Thanks for the help!
#156 [11:11] <Greymagic27> Your welcome
#157 [11:11] * Faded [webchat@115.132.45.170] has quit. (Quit: webchat.esper.net)
#158 [11:12] * jakubix1221 [webchat@djr244.neoplus.adsl.tpnet.pl] has joined #minecrafthelp
#159 [11:12] <jakubix1221> hello I need help with the account
#160 [11:13] <Greymagic27> What is the problem?
#161 [11:13] <jakubix1221> I forgot my e-mail and password :(
#162 [11:13] <Greymagic27> ??> @jakubix1221 account/forgot-login
#163 [11:13] <Absol> @jakubix1221: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#164 [11:13] <Absol> @jakubix1221: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#165 [11:14] <Greymagic27> ??> @jakubix1221 account/trans-id
#166 [11:14] <Absol> @jakubix1221: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#167 [11:14] <Greymagic27> Just in case you need to contact mojang ^
#168 [11:15] <jakubix1221> were can i contact to mojang
#169 [11:15] <Greymagic27> ??> @jakubix1221 account/send-email
#170 [11:15] <Absol> @jakubix1221: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#171 [11:15] <Absol> @jakubix1221: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#172 [11:19] <jakubix1221> can you provide a contact link because I do not know how to send an application and I am from Poland and I translate it to a tlanslator so for errors sorry
#173 [11:20] <Greymagic27> That is how you contact mojang
#174 [11:21] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#175 [11:21] <Indy> https://paste.ubuntu.com/p/HkchbnN2hK/
#176 [11:21] <Indy> hi
#177 [11:22] <Greymagic27> @Indy, Have you updated your graphics driver?
#178 [11:22] <Indy> as listed in the link i posted, yes
#179 [11:22] <Greymagic27> @Indy, Does the latest version work?
#180 [11:23] <Indy> graphics card or minecraft?
#181 [11:23] <Greymagic27> Both
#182 [11:23] <Indy> since minecraft is the only thing that is an issue, i assume everything works fine with the graphics card
#183 [11:23] <Indy> otherwise i would have issues elswhere
#184 [11:24] <Greymagic27> Does minecraft work on 1.13?
#185 [11:24] <Indy> as for minecraft not really
#186 [11:24] <nicotine> how do i do to increase the ram?
#187 [11:24] <Indy> it will start up and until today it was able to run for an hour or so before crashing
#188 [11:24] <Greymagic27> @nicotine, https://www.minecraftforum.net/forums/support/java-edition-support/1871637-tutorial-allocate-more-memory-for-minecraft
#189 [11:24] <Greymagic27> @Indy, Try removing akami netsession
#190 [11:24] <Indy> as of today i cannot go even 10 seconds before it crashes
#191 [11:25] <Greymagic27> ??> @Indy av/avg
#192 [11:25] <Absol> @Indy: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#193 [11:25] <Absol> @Indy: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#194 [11:25] <Greymagic27> Follow those 2 instructions I have given you
#195 [11:26] <Indy> malwarebyes was what i used to get rid of the malware. does avast work alright?
#196 [11:26] <mattym> Indy, if you are gonna be around in 15min I can pick up were we left off. Cube a d I had an idea about something to check but I need to go look that up.
#197 [11:26] <Indy> ok
#198 [11:30] <jakubix1221> I bought a minecraft application and I can not find the method of recovering the id
#199 [11:31] <Indy> greymagic27: since AVG threw up errors when i tried to do what you said i am going to just change antivirus software
#200 [11:31] <Greymagic27> @Indy, Kk
#201 [11:32] <jakubix1221> I bought a minecraft application and I can not find the method of recovering the id pls help me :((
#202 [11:37] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#203 [11:37] <Indy> i lost connection but am back now
#204 [11:38] * jakubix1221 [webchat@djr244.neoplus.adsl.tpnet.pl] has quit. (Quit: webchat.esper.net)
#205 [11:42] <mattym> Indy, Ok, so just to confirm, with versions before 1.13 you still have no issues?
#206 [11:43] <Indy> to be accurate, i have not experienced a problem with earlier versions. that doesn't mean i don't completely, but of the hours i have spent on it there have been no crashes
#207 [11:44] <Indy> AVG has been removed from my computer
#208 [11:45] <mattym> Ok, yeah we figured it probably has something to do with the lwjgl(the graphics library Minecraft uses) considering that was one of the few major things updated for 1.13
#209 [11:45] <mattym> Indy, Did any of us at any point have you try changing the version of Java Minecraft uses?
#210 [11:46] <Indy> no, but prior to coming to this page i updated Java on my own to no avail
#211 [11:47] <mattym> Indy, Ok, updating it on the PC also requires you telling the game to use that version, so lets do that now. First lets make sure you have the most current.
#212 [11:48] <Indy> ok walk me through it
#213 [11:48] <mattym> Indy, Open up a command prompt. let me know if you dont know how to do that.
#214 [11:48] <Indy> open
#215 [11:50] <Indy> and ready
#216 [11:50] <mattym> Indy, Just type the following: java -version
#217 [11:50] <mattym> and let me know what it says on the first line it outputs
#218 [11:51] <Indy> java version "1.8.0_181"
#219 [11:51] <mattym> Indy, And in the other info, does it say 32-bit anywhere?
#220 [11:51] <Indy> no
#221 [11:51] <Indy> 64
#222 [11:52] <mattym> perfect
#223 [11:52] <Indy> yay!
#224 [11:52] <mattym> Indy, Ok open up the Minecraft launcher, go to the Launch Options menu.
#225 [11:52] <Indy> there
#226 [11:52] <mattym> Indy, Click on the profile there that you use for 1.13+, should be the one marked latest release
#227 [11:53] <Indy> done
#228 [11:53] <mattym> Indy, If you see the Java Executable line, enable it.
#229 [11:53] <Indy> done
#230 [11:53] <mattym> Indy, Replace the text in the box next to it with the following: C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe
#231 [11:54] <mattym> Indy, Then hit save.
#232 [11:54] <Indy> not Program Files (x86)?
#233 [11:54] <Indy> just clarifying
#234 [11:54] <mattym> Indy, No
#235 [11:54] <Indy> ok
#236 [11:55] <Indy> done
#237 [11:55] <mattym> Indy, The one you installed is in the 64bit folder. The one the launcher installs is in the 32bit folder do it can work on either type of system
#238 [11:55] <mattym> so it*
#239 [11:55] <Indy> ok
#240 [11:56] <mattym> Indy, After you have hit save, go back to the News tab of the launcher, make sure you select the profile you just changed, and then try to start it.
#241 [11:56] <Indy> will do
#242 [11:56] <Indy> since i was only able to go about 10 seconds once loading a world, i will have a fast answer if it works
#243 [11:57] <mattym> Indy, Let me know, cause I also have one other thing I want you to do even if this works.
#244 [11:57] <Indy> and crash
#245 [11:58] <mattym> Indy, Ok, I had done some research into why that dll crashes, and have one other thing I want to try.
#246 [11:58] <Indy> "an unexpected issue occured and the game has crashed. We're sorry for the inconvenience"
#247 [11:58] <Indy> ok
#248 [11:58] <mattym> Indy, Download and Install the 1st file listed on the left of this page https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=86210
#249 [11:59] <mattym> Indy, This is an update to your intel hardware, because according to some articles I read, when that dll crashes, it reverts to other hardware if possible. So maybe an updated Intel driver will stop the crashes.
#250 [12:00] <Indy> well it is installing
#251 [12:00] <mattym> Indy, However if that does stop the Minecraft crashes, it does point to a hardware issue.
#252 [12:07] * Shorty [webchat@dslb-084-059-167-115.084.059.pools.vodafone-ip.de] has joined #minecrafthelp
#253 [12:08] <Shorty> Hello, i need my Username from my old minecraft account. Were can i get it?
#254 [12:09] <mattym> Shorty, Was your account ever Migrated?
#255 [12:09] <Shorty> no
#256 [12:09] <mattym> ??> Shorty account/send-email
#257 [12:09] <Absol> Shorty: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#258 [12:09] <Absol> Shorty: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#259 [12:10] <Shorty> im sorry but the transaction id or gift code??? i have no idea
#260 [12:11] <Shorty> i have only my mail adress
#261 [12:11] <Shorty> its long time ago
#262 [12:12] <mattym> ??> Shorty account/trans-id
#263 [12:12] <Absol> Shorty: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#264 [12:12] * Indy [webchat@68.232.55.139-st-tel.net] has joined #minecrafthelp
#265 [12:13] <Indy> i am back, had to restart the computer
#266 [12:13] <mattym> Indy, Ok
#267 [12:13] <mattym> Indy, Did the intel driver install fine?
#268 [12:13] <Indy> not yet
#269 [12:13] <Indy> there was a hiccup which is why i restarted
#270 [12:13] <Indy> seems to be installing fine now
#271 [12:15] <Indy> error: the driver being installed is not validated for this computer. please obtain the appropriate driver from the computer manufacturer. setup will exit.
#272 [12:15] <mattym> Indy, Gah, damn HP.
#273 [12:15] <Indy> better than dell or gateway
#274 [12:16] <mattym> Indy, Would you be open to me trying to circumvent that with a teamviewer session?
#275 [12:16] <Indy> since you all are volunteers not exactly affiliated with mojang... a little leery of that
#276 [12:17] <Indy> let me do what i can to get around it and get back to you
#277 [12:17] <mattym> Indy, The other option would be contacting HP support and have them walk you through installing the Intel driver instead of theirs.
#278 [12:17] <Indy> the joy of being on hold..... let me try something
#279 [12:18] <mattym> Indy, You could try the method here https://www.intel.com/content/www/us/en/support/articles/000005629/graphics-drivers.html
#280 [12:19] <mattym> Indy, You would need the 2nd file, the zip one from the page I previously linked to complete those
#281 [12:20] <mattym> Indy, The 2nd here https://downloadcenter.intel.com/download/27780/Intel-Graphics-Driver-for-Windows-15-40-?product=86210
#282 [12:20] <mattym> Indy, But that method doesnt cover how to disable the drive signing, so I am not sure that will work on an HP laptop.
#283 [12:21] <Indy> i will give it a shot
#284 [12:24] <mattym> Indy, Contacting HP may be in your future anyway, as previously mentioned even if this update stops the crashes. It still means there is an issue in the hardware somewhere.
#285 [12:24] <Indy> allright, i will give them a call
#286 [12:25] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#287 [12:35] <mattym> Indy, I need to step out for a bit, if you make any progress or need info for something, make sure to include my username in the message so I will see it.
#288 [12:36] <Indy> ok
#289 [12:43] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has quit. (Ping timeout: 190 seconds)
#290 [12:49] * thelounge58 [webchat@host-186-101-147-148.netlife.ec] has joined #minecrafthelp
#291 [12:49] <thelounge58> ola
#292 [12:49] <Greymagic27> @thelounge58, Please can you speak english
#293 [12:50] <thelounge58> hello
#294 [12:50] <Greymagic27> Hello, How can I help
#295 [12:56] * Xiretza [~Xiretza@mx.brose.me] has quit. (Ping timeout: 190 seconds)
#296 [12:57] <Greymagic27> @thelounge58, You there?
#297 [12:57] * Xiretza [~Xiretza@mx.brose.me] has joined #minecrafthelp
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#300 [13:03] * LittleCacti [webchat@148.252.128.157] has joined #minecrafthelp
#301 [13:04] <LittleCacti> I have the failed to create child event loop error. And canto fix
#302 [13:04] <Greymagic27> @LittleCacti, Can you send the full error?
#303 [13:04] <Greymagic27> ??> @LittleCacti paste
#304 [13:04] <Absol> @LittleCacti: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#305 [13:06] <LittleCacti> If you give me a minute i shall
#306 [13:07] * LittleCacti [webchat@148.252.128.157] has quit. (Client Quit)
#307 [13:11] * LittleCacti [webchat@cpc118472-heck8-2-0-cust628.4-1.cable.virginm.net] has joined #minecrafthelp
#308 [13:11] <LittleCacti> https://paste.ubuntu.com/p/5zzNVYm627/
#309 [13:11] <LittleCacti> here you go
#310 [13:11] <LittleCacti> the error report
#311 [13:12] <Greymagic27> @LittleCacti, what anti virus are you using?>
#312 [13:12] <LittleCacti> non
#313 [13:12] <Greymagic27> Your not using any anti virus?
#314 [13:13] <LittleCacti> nope laptop half dead so dont see point investing
#315 [13:13] <LittleCacti> its served me 8 years
#316 [13:13] <Greymagic27> ??> @LittleCacti tools/hjt
#317 [13:13] <Absol> @LittleCacti: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#318 [13:13] <Absol> @LittleCacti: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#319 [13:16] <LittleCacti> https://paste.ubuntu.com/p/RzDFrsy4mN/
#320 [13:17] <Greymagic27> ??> @LittleCacti av/adwcleaner
#321 [13:17] <Absol> @LittleCacti: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#322 [13:17] <Absol> @LittleCacti: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#323 [13:17] <Greymagic27> ??> @LittleCacti av/avg
#324 [13:17] <Absol> @LittleCacti: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#325 [13:17] <Absol> @LittleCacti: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#326 [13:17] <Greymagic27> Please do both of those things
#327 [13:17] * thelounge7 [webchat@191.186.32.150] has joined #minecrafthelp
#328 [13:17] <thelounge7> i have a big problem
#329 [13:17] <Greymagic27> What is it?
#330 [13:17] <thelounge7> please can help me?
#331 [13:18] <LittleCacti> i also dont have avg
#332 [13:18] <Greymagic27> @LittleCacti, You do
#333 [13:18] <LittleCacti> ehhh
#334 [13:18] <LittleCacti> how
#335 [13:18] <Greymagic27> @LittleCacti, Not sure but: http://prntscr.com/kr0a0b
#336 [13:19] <thelounge7> "could not delete a corrupted file"
#337 [13:19] <thelounge7> ????
#338 [13:19] <Greymagic27> @thelounge7, Is that the full error?
#339 [13:19] <thelounge7> yes
#340 [13:19] <LittleCacti> how do i delete avg if its not visible
#341 [13:20] <thelounge7> i NEED help
#342 [13:20] <Greymagic27> @thelounge7, When does this crash occur?
#343 [13:21] <thelounge7> when I enter the game
#344 [13:21] <Greymagic27> When you click play on the launcher?
#345 [13:21] <thelounge7> after I updated it started to appear this error
#346 [13:22] * Huckleberry [~Huckleber@v22017074763251245.hotsrv.de] has joined #minecrafthelp
#347 [13:22] <thelounge7> yes
#348 [13:22] <thelounge7> When i click play on the launcher
#349 [13:22] <Greymagic27> ??> @thelounge7 win/reinst
#350 [13:22] <Absol> @thelounge7: You may need to reinstall the locally installed files that Minecraft puts into place.
#351 [13:22] <Absol> @thelounge7: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#352 [13:24] * Webchat_36854 [webchat@cpc118472-heck8-2-0-cust628.4-1.cable.virginm.net] has joined #minecrafthelp
#353 [13:24] <thelounge7> Thank You very much
#354 [13:24] <Webchat_36854> apologies for vanishing
#355 [13:24] <Greymagic27> Your welcome
#356 [13:25] <Greymagic27> @Webchat_36854, What was your problem?
#357 [13:25] <Webchat_36854> littlecact
#358 [13:25] <thelounge7> im going to traduce
#359 [13:25] <Greymagic27> @Webchat_36854, Did you run those 2 programs?
#360 [13:25] <thelounge7> for portuguese
#361 [13:25] * thelounge7 [webchat@191.186.32.150] has quit. (Quit: webchat.esper.net)
#362 [13:26] <Webchat_36854> ive done a search and found agv files but not sure why? do i just delete them
#363 [13:26] <Greymagic27> @Webchat_36854, Follow the instructions here: https://support.avg.com/SupportArticleView?l=en&urlName=How-to-disable-AVG&q=How+to+disable+individual+AVG+components&supportType=home
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#365 [13:27] <Webchat_36854> i dont have an .exe to open it
#366 [13:27] <Greymagic27> You can't run .exe?
#367 [13:28] <Webchat_36854> i dont have one
#368 [13:28] <Greymagic27> You ran HJT without a problem and that is a .exe
#369 [13:29] <Lord_Ralex> Greymagic27, he doesn't have the AVG executable for him to follow their directions
#370 [13:29] <Lord_Ralex> is the point
#371 [13:29] <Webchat_36854> i dont have avg, i just have remains of it
#372 [13:29] <Greymagic27> Ooooh
#373 [13:29] <Webchat_36854> so can i just shift delete them
#374 [13:30] * LittleCacti [webchat@148.252.128.157] has joined #minecrafthelp
#375 [13:30] <LittleCacti> Sorry again. Can I just shift delete them
#376 [13:31] <Greymagic27> I think so
#377 [13:31] <LittleCacti> Well here goes nothing
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#382 [14:03] * Webchat_25585 [webchat@201-210-46-165.genericrev.cantv.net] has joined #minecrafthelp
#383 [14:03] <Webchat_25585> daftgtyt
#384 [14:03] <Greymagic27> ?
#385 [14:04] <Webchat_25585> de minecraft de bobo
#386 [14:04] <Greymagic27> English please
#387 [14:04] * Webchat_25585 [webchat@201-210-46-165.genericrev.cantv.net] has quit. (Client Quit)
#388 [14:33] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
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#393 [14:56] * Scifi9902 [webchat@100-42-241-196.eastlink.ca] has joined #minecrafthelp
#394 [14:56] <Scifi9902> Hello
#395 [14:56] <Scifi9902> my problem is minecraft crashes when loading this never happend before i reformated my pc
#396 [14:56] <Scifi9902> https://paste.ubuntu.com/p/5jX3NbrvCd/
#397 [14:56] <Scifi9902> thats my dxdiag
#398 [14:57] <mattym> Scifi9902, Download and Install the .exe file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81507
#399 [14:57] <Scifi9902> is that required? i never had that before will do thought
#400 [14:58] <mattym> Scifi9902, When you reformat a PC, you need to reinstall your drivers, which is what was linked.
#401 [14:58] <Scifi9902> all my drivers are already there from what i know
#402 [14:58] <mattym> Scifi9902, They are not
#403 [14:58] <Scifi9902> wierd
#404 [14:59] <Scifi9902> it looked like they we're
#405 [14:59] <Scifi9902> ill try now
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#409 [15:56] * ComingAtYou [webchat@192.241.113.87.dyn.plus.net] has joined #minecrafthelp
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#412 [16:04] <ComingAtYou> Hello, my minecraft keeps on crashing when i try to load up a world when i updated it to 1.13/1.13.1. Once it crashes, the launcher says it's a unknown error
#413 [16:04] <mattym> ??> ComingAtYou launcher/log
#414 [16:04] <Absol> ComingAtYou: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#415 [16:07] <ComingAtYou> https://paste.ubuntu.com/p/YJQqRw2Z2f/
#416 [16:07] <ComingAtYou> here
#417 [16:08] <mattym> ??> ComingAtYou tools/hjt
#418 [16:08] <Absol> ComingAtYou: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#419 [16:08] <Absol> ComingAtYou: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#420 [16:10] * MINECRAFTPAR [webchat@d27-96-226-0.nap.wideopenwest.com] has joined #minecrafthelp
#421 [16:10] <MINECRAFTPAR> hi
#422 [16:10] <MINECRAFTPAR> question re Minecraft Java Ed
#423 [16:11] <MINECRAFTPAR> Got Gift Card to niece on her bday She is from Ohio
#424 [16:12] <MINECRAFTPAR> She made a gmail account and looged on her Minecraft account and played with my daughters
#425 [16:12] <MINECRAFTPAR> Returned to ohio and can not log on her account
#426 [16:13] <MINECRAFTPAR> Enters email and password and they computer stays thinking...can not access the game
#427 [16:13] <mattym> MINECRAFTPAR, Is it on the same computer, or a different one?
#428 [16:13] <ComingAtYou> https://paste.ubuntu.com/p/tWG7bZ9ZdF/ Here's the link from the HiJackThis
#429 [16:13] <MINECRAFTPAR> Is the game downloaded in my house or is it on the Web?
#430 [16:13] <MINECRAFTPAR> She logged on my daughters computer
#431 [16:14] <MINECRAFTPAR> At home she is trying to use her computer
#432 [16:14] <mattym> MINECRAFTPAR, She would need to join the chat from her computer so we can figure out whats wrong.
#433 [16:15] <MINECRAFTPAR> Do I have to put the files that are in my daughters computer in a disc and send it to her or
#434 [16:15] <mattym> ComingAtYou, Follow the notes next to Razer Synapse from this page https://minecraftirc.net/support-articles/known-incompatible-software/
#435 [16:15] <mattym> ComingAtYou, except for the part about removing Synapse as you dont have that.
#436 [16:15] <MINECRAFTPAR> Place it in her dads Box-Cloud Account so she can download them?
#437 [16:15] <mattym> MINECRAFTPAR, No, she just needs to run them herself.
#438 [16:15] <MINECRAFTPAR> Or does she suppose to access her account from the web?
#439 [16:16] <mattym> MINECRAFTPAR, Is the game running into an issue, or she doesnt even have it yet on her PC?
#440 [16:17] <MINECRAFTPAR> Her parents told me that the game is downloaded in my computer Is that true?
#441 [16:17] <mattym> MINECRAFTPAR, Answer my question.
#442 [16:18] <MINECRAFTPAR> Her mother says that she enters her email and password and it seems that is going to move to the next page...
#443 [16:18] <MINECRAFTPAR> but the computer stays thinking
#444 [16:18] <MINECRAFTPAR> and never makes it to the game
#445 [16:18] <mattym> MINECRAFTPAR, The person with the issue needs to join the chat then for further instructions.
#446 [16:19] <MINECRAFTPAR> I am trying to get hold of her
#447 [16:19] <MINECRAFTPAR> On The meantime
#448 [16:20] <MINECRAFTPAR> Would you answer to me if I need to place the files on thecloud for her dad to access it?
#449 [16:20] <MINECRAFTPAR> His Dad is pretty good with computers
#450 [16:20] <mattym> MINECRAFTPAR, No, sharing the game files is against the Terms of Service.
#451 [16:20] <MINECRAFTPAR> However when I went to contact the tech support on Minecraft Help
#452 [16:21] <MINECRAFTPAR> I found a link that indicates that if you start using a new computer and have problems you have to transfer files
#453 [16:21] <MINECRAFTPAR> True or false?
#454 [16:22] <mattym> MINECRAFTPAR, They are talking about saves, not game files.
#455 [16:22] <MINECRAFTPAR> Each of my kids have their own game
#456 [16:22] <MINECRAFTPAR> I imagine the problem is that she was so excited to play that she access it for the first time in my house True?
#457 [16:22] <MINECRAFTPAR> Ohhh! I got it now
#458 [16:23] <MINECRAFTPAR> So, regardless that she used the game for the first time in my house for a night
#459 [16:23] <mattym> MINECRAFTPAR, No, you can use it wherever, but from the way you are describing the problem. It sounds like an issue with the computer itself. Which is why we need them to join the chat from that computer.
#460 [16:23] <ComingAtYou> mattym It still crashes
#461 [16:23] <MINECRAFTPAR> and then she went back to Cincinatti
#462 [16:23] <mattym> ComingAtYou, Did you find and remove that setting in the Environment Variables?
#463 [16:23] <MINECRAFTPAR> She suppose to access it no problem Correct?
#464 [16:24] <ComingAtYou> mattym yes
#465 [16:24] <mattym> MINECRAFTPAR, Should be fine, yes. But from what you described it is another issue.
#466 [16:24] <ComingAtYou> i'm 90% sure
#467 [16:24] <mattym> ComingAtYou, Can you double check that setting is not there once more, then try the game again and get a new log if its still crashing.
#468 [16:24] <MINECRAFTPAR> She has not been able to access the game at all
#469 [16:25] <mattym> MINECRAFTPAR, Right, which is why they need to join the chat, and we can help further.
#470 [16:25] <MINECRAFTPAR> They call me and I went to contact under Minecraft help
#471 [16:25] <MINECRAFTPAR> Explained the problem and I received an email with case number and I have not heard from them yet
#472 [16:26] <mattym> MINECRAFTPAR, They will not reply to technical issues. That contact is for lost accounts and Realms issues mostly.
#473 [16:27] <MINECRAFTPAR> I have my sister on the phone
#474 [16:27] <mattym> MINECRAFTPAR, They need to join this chat, from their computer with the problem.
#475 [16:27] <MINECRAFTPAR> They fixed the problem!! Yeey!! Thanks Matt for helping us!!
#476 [16:28] <MINECRAFTPAR> I going to let you go so I can speak to my sister! Bye!
#477 [16:32] <ComingAtYou> i checked the path and it's not there and i loaded a new world and it works now, not sure if fully but i'll test it by playing for awhile so thanks for the help!
#478 [16:33] <mattym> ComingAtYou, Ok, does the other world still crash?
#479 [16:34] <ComingAtYou> yeah, i loaded it when i did have the path tho so that must of been a reason
#480 [16:34] <mattym> ComingAtYou, Can you check if its still having an issue with that world?
#481 [16:35] <ComingAtYou> sorry, but i deleted the world before you told me to check back the path
#482 [16:35] <mattym> ComingAtYou, Ok
#483 [16:35] <mattym> ComingAtYou, As long as its working now, all good.
#484 [16:37] <ComingAtYou> again, thanks for the help
#485 [16:39] * ComingAtYou [webchat@192.241.113.87.dyn.plus.net] has quit. (Quit: webchat.esper.net)
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#488 [17:54] * Helpmemate [webchat@cpe-104-139-4-98.carolina.res.rr.com] has joined #minecrafthelp
#489 [17:54] <Helpmemate> Hello!
#490 [17:54] <Helpmemate> I currently need help with a problem in-game.
#491 [17:54] <mattym> Helpmemate, Explain the problem.
#492 [17:55] <Helpmemate> My fps in game is amazing and so is everything else, but while I am playing on an online server, the players seem jumpy.
#493 [17:57] <mattym> Helpmemate, Probably, connection speed between you and the server, or amount of players in the server. Not something we can help with here.
#494 [17:57] <Helpmemate> I can place blocks fine, no delay. Other players are all delayed, on all servers.
#495 [17:57] <Helpmemate> Even extremely small ones.
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#499 [18:59] * ForeverAione_ [webchat@c-73-206-247-248.hsd1.tx.comcast.net] has joined #minecrafthelp
#500 [19:00] <ForeverAione_> Can someone help me about why is my minecraft freeze on loading worlds
#501 [19:12] * Mauplay27_YT [webchat@200.68.135.149] has joined #minecrafthelp
#502 [19:13] <Mauplay27_YT> mi maincraft no abre
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#504 [19:29] * danir18 [webchat@c-73-204-235-126.hsd1.fl.comcast.net] has joined #minecrafthelp
#505 [19:29] <danir18> anyone know what to do to recover an old account
#506 [19:30] <danir18> I bought my license of the game during beta and now I can't log in
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#509 [19:51] * Ranger [webchat@71-219-187-40.chvl.qwest.net] has joined #minecrafthelp
#510 [19:51] <Ranger> Hello, I need some help with my minecraft not making a directory
#511 [19:52] * Ranger [webchat@71-219-187-40.chvl.qwest.net] has quit. (Client Quit)
#512 [19:59] * david [webchat@107-195-35-168.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#513 [20:00] <david> hey i cant log into my minecraft account. so i tried resetting the password, I'm not recieving the email to reset my password
#514 [20:02] * imyourworstnightmare [webchat@174-081-246-076.dhcp.chtrptr.net] has joined #minecrafthelp
#515 [20:04] <imyourworstnightmare> ok, can't download anvil land
#516 [20:08] <imyourworstnightmare> hello?
#517 [20:08] <mattym> imyourworstnightmare, What are you talking about?
#518 [20:09] <imyourworstnightmare> need help
#519 [20:10] <webrosc> with?
#520 [20:10] <imyourworstnightmare> downloading anvil land
#521 [20:11] <webrosc> and what pretell is anvil land?
#522 [20:11] <webrosc> pray-tell*
#523 [20:11] * david [webchat@107-195-35-168.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#524 [20:15] * webrosc shrugs
#524 [20:16] * Fluorine [webchat@d66-222-173-184.abhsia.telus.net] has joined #minecrafthelp
#525 [20:18] <Fluorine> Hey, all! I am trying to get minecraft tor run on a new install of Linux Mint 19. After a few fixes, I am stuck after I launch the world I create, it crashes with a bad state (exit code 137). Can anyone point me to any info on this? Thanks in advance!
#526 [20:19] <webrosc> post the whole crash log to paste.ubuntu.com then link that here
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#528 [20:26] * Kristina15 [webchat@c-73-209-136-184.hsd1.il.comcast.net] has joined #minecrafthelp
#529 [20:27] <Kristina15> I was on yesterday but my computer restarted. When I go on Minecraft and try to go on Multiplayer, it says the authentication servers are down for maintenance. I've logged out and logged back in, and that didn't help.
#530 [20:28] <webrosc> ??> Kristina15 tools/hjt
#531 [20:28] <Absol> Kristina15: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#532 [20:28] <Absol> Kristina15: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#533 [20:35] * Fluorine2 [webchat@d66-222-173-184.abhsia.telus.net] has joined #minecrafthelp
#534 [20:35] <Fluorine2> Sorry for the delay, had to switch computers.
#535 [20:35] <Fluorine2> https://paste.ubuntu.com/p/R62kHNxWdF/
#536 [20:35] <Fluorine2> Says out of memory... or I'm running 32 bit
#537 [20:38] <Kristina15> Absol https://paste.ubuntu.com/p/8tktbvZN5g/
#538 [20:39] <mattym> ??> Kristina15 av/adwcleaner
#539 [20:39] <Absol> Kristina15: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#540 [20:39] <Absol> Kristina15: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#541 [20:39] <mattym> Fluorine2, Did you change any of the launch parameters for the game?
#542 [20:40] <mattym> ??> Fluorine2 scold/pm
#543 [20:40] <Absol> Fluorine2: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#544 [20:43] * Kristina15 [webchat@c-73-209-136-184.hsd1.il.comcast.net] has quit. (Quit: webchat.esper.net)
#545 [20:43] <Fluorine2> Oh... sorry. I thought red text was PM. heh
#546 [20:44] <Fluorine2> Just changed +Xmx1g to 2g... but no change
#547 [20:44] * Fluorine [webchat@d66-222-173-184.abhsia.telus.net] has quit. (Quit: webchat.esper.net)
#548 [20:45] <mattym> Fluorine2, Any of the other settings?
#549 [20:46] <Fluorine2> Well, at first it wouldn't even run the launcher
#550 [20:47] <Fluorine2> So I uninstalled the openjdk, and installed the oracle java8 jdk, since people said that minecraft won't run under later java versions
#551 [20:47] <mattym> Fluorine2, Was the log you linked the full thing?
#552 [20:48] <Fluorine2> No, it was huge. Do you want it all?
#553 [20:48] <mattym> Fluorine2, Yeah
#554 [20:48] <Fluorine2> One sec
#555 [20:53] * Kristina15 [webchat@c-73-209-136-184.hsd1.il.comcast.net] has joined #minecrafthelp
#556 [20:53] <Kristina15> I ran the scan and clean, and I restarted my computer.
#557 [20:54] <mattym> Kristina15, See if anything has changed with the issue.
#558 [20:59] <Kristina15> It still says the authentication servers are down for maintenance.
#559 [20:59] <mattym> Kristina15, Are you on a home internet connection?
#560 [20:59] <Kristina15> Yes
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#562 [21:00] <mattym> Kristina15, And you are using the official launcher right?
#563 [21:00] <Kristina15> Yes
#564 [21:01] <mattym> Kristina15, Not sure what else to check. The log didn't show anything but are you using any kind of VPN or Proxy software?
#565 [21:02] <webrosc> was it me or did the hjt log look like it was missing a bit bit?
#566 [21:03] <Kristina15> I'm not sure about the VPN or Proxy software.
#567 [21:04] <mattym> Kristina15, Are you sure you ran the HijackThis program as Administrator?
#568 [21:04] <Kristina15> If Minecraft has had so many updates, would it be possible that my computer can't handle multiplayer and just shows that message instead?
#569 [21:04] <Kristina15> Yes, I ran as Administrator.
#570 [21:04] <mattym> Kristina15, No, it wouldnt give that error.
#571 [21:06] <webrosc> and you copied ALL the log, not just parts of it?
#572 [21:06] <Kristina15> I copied all of the log.
#573 [21:06] <mattym> webrosc, File size checked out.
#574 [21:07] <webrosc> where is the normal broswer stuff, edge is showing as installed?
#575 [21:08] <mattym> ??> Kristina15 tools/otl
#576 [21:08] <Absol> Kristina15: OldTimer's List-It is a replacement for HijackThis when more through diagnosis of the computer is needed. Run a scan (not a Quick Scan), wait for it to finish (may take 15 minutes or so), then a notepad window will pop up. Copy everything inside, and paste it on https://paste.ubuntu.com.
#577 [21:08] <Absol> Kristina15: Download OTL here: https://oldtimer.geekstogo.com/OTL.exe
#578 [21:37] <Kristina15> https://paste.ubuntu.com/p/SQ58RSbGwm/
#579 [21:47] * TissuesAndLotion [webchat@c-174-56-235-40.hsd1.ga.comcast.net] has joined #minecrafthelp
#580 [21:53] <mattym> Kristina15, Not seeing anything that would really cause an issue like that.
#581 [21:58] <Kristina15> I wonder what's going on. My brother says I don't have any VPN or Proxy on my laptop. I guess I just won't be using multiplayer until I get a new laptop in a few months, and see if it works then.
#582 [21:59] <mattym> Kristina15, Do you have access to restart your modem/router?
#583 [22:00] <Kristina15> I could, but there are others on this network who are using it. I could try to restart it after they have gone to bed.
#584 [22:00] <mattym> Kristina15, Yeah, thats the last thing that may help.
#585 [22:00] <Kristina15> Alright. I'll be back later then to let you know how it goes. Thank you both for your help on this.
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#587 [22:43] * Linkolase [webchat@172-14-69-47.lightspeed.nsvltn.sbcglobal.net] has joined #minecrafthelp
#588 [22:43] <Linkolase> hello
#589 [22:44] <Linkolase> so this is my minecraft username, I've had it since 2011. and now it doesn't work when i wanted to come back and try out some new mods with my friends
#590 [22:44] <webrosc> what do you mean it doesn't work?
#591 [22:44] <webrosc> as in you can't login to your account?
#592 [22:44] <Linkolase> i mean I can't log in using my old account
#593 [22:44] <webrosc> did you migrate your account?
#594 [22:45] <Linkolase> downloaded the new twitch app and everything because they said it would streamline things and it won't accept my old username and pass
#595 [22:45] <webrosc> and did you migrate your account?
#596 [22:45] <Linkolase> well see i tried to do that, but I can't get a verification email sent
#597 [22:45] <webrosc> so your not getting system emails from mojang?
#598 [22:45] <Linkolase> they SAY it sent... 3 times
#599 [22:46] <Linkolase> so I decided to just make a mojang account, and THEN I get a verification
#600 [22:46] * Alexander [webchat@client-adsl-95-138-37-132.mediaserv.net] has joined #minecrafthelp
#601 [22:46] <webrosc> but your not getting emails on the account that matters?
#602 [22:46] <Linkolase> correct
#603 [22:47] <Linkolase> so now at best I can demo it
#604 [22:47] <webrosc> what email provider do you use?
#605 [22:48] <Linkolase> Yahoo, but they have no isue sending the NEW account info
#606 [22:48] <Alexander> Good night. I'm on windows 7 and when I launch the minecraft laucher, I have a window showing me the download of the "native laucher" and then, the download stop at 12 Mo of 37 Mo. Can you help me, please?
#607 [22:49] <webrosc> Linkolase, in that case contact Mojang, they will deal with the issue
#608 [22:49] <webrosc> ??> Linkolase mojang/email
#609 [22:49] <Absol> Linkolase: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#610 [22:49] <Absol> Linkolase: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#611 [22:49] <webrosc> Alexander, what anti virus do you use?
#612 [22:50] <Alexander> I use Avast.
#613 [22:51] <Linkolase> ok so I'm still waiting/looking for the transaction ID since I bought it almost a decade ago
#614 [22:51] <Linkolase> I've emailed the company that did the transactions but it's probably gonna take a while
#615 [22:51] <Linkolase> will they still help me without it?
#616 [22:51] <webrosc> Linkolase, Mojang are the only people who can help you further, if you can't find the transaction id tell them and they maybe able to verify account ownership proof another way
#617 [22:52] <Linkolase> ok, well thanks, I've been given the run-around and landed here. ty for your time and assistance
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#619 [22:53] <Alexander> Webrosc, I use Avast.
#620 [22:54] <webrosc> Alexander, uninstall minecraft/the launcher, then goto minecraft.net and download then install the latest version from there
#621 [22:55] <Alexander> Webrosc, I already did it twise.
#622 [22:55] <webrosc> ??> Alexander tools/hjt
#623 [22:55] <Absol> Alexander: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#624 [22:55] <Absol> Alexander: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#625 [22:56] <Alexander> Ok.
#626 [22:58] <Alexander> Absol https://paste.ubuntu.com/p/RcTDRWzvhD/
#627 [22:58] <Alexander> Here's the link.
#628 [23:06] <Alexander> Absol I'm sorry, I think I did a mistake. Because I don't run the program as a administrator. I will resend you the link, because I don't know is there a difference.
#629 [23:07] <Alexander> https://paste.ubuntu.com/p/YcWHcGph69/
#630 [23:07] <Alexander> Here is the new link.