#1 [00:11] * Ordate [webchat@unch1542.unch.unc.edu] has quit. (Quit: webchat.esper.net)
#2 [00:33] * jim [webchat@201.20.222.180.cable.dyn.gex.ncable.com.au] has joined #minecrafthelp
#3 [00:33] <jim> game crashes on launch now that i updated java
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#5 [02:00] * surviv [webchat@ppp-2-84-241-146.home.otenet.gr] has joined #minecrafthelp
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#7 [02:06] * surviv [webchat@ppp-2-84-241-146.home.otenet.gr] has joined #minecrafthelp
#8 [02:08] <surviv> The game crashed while initializing game on my pc.vaio win 7
#9 [02:09] <surviv> The game crashed whilst initializing game
#10 [02:09] <surviv> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL what todo please?
#11 [02:18] <surviv> hello i hane this issue..The game crashed whilst initializing game
#12 [02:18] <surviv> Error: java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL
#13 [02:49] * Blue [webchat@120.56.113.73] has joined #minecrafthelp
#14 [02:50] <Blue> anyone
#15 [02:50] <Blue> ??
#16 [02:57] <Blue> can u help me?
#17 [03:13] * AJM [webchat@host86-167-224-188.range86-167.btcentralplus.com] has joined #minecrafthelp
#18 [03:15] <AJM> Hi - my poor daughter has logged out of her Minecraft account and we have no idea now what her login details were.... is there any way of recovering her account or will I have to purchase the game again? Be kind - I'm a bit of a Luddite and she is only 9!
#19 [03:21] * myqha [webchat@175.142.158.154] has joined #minecrafthelp
#20 [03:23] <myqha> so i was trying to log in and it said "this email has been used by someone else please use another email" and i dont have another acount to use
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#22 [03:42] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#23 [03:42] * nuri [webchat@78.182.39.246.dynamic.ttnet.com.tr] has joined #minecrafthelp
#24 [03:42] <nuri> açılmıyor
#25 [03:43] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Client Quit)
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#29 [05:10] * MissMythic [webchat@bb42-61-178-153.singnet.com.sg] has joined #minecrafthelp
#30 [05:11] <MissMythic> hi, my mc keeps crashing every time i launch it, what seems to be behind this?
#31 [05:44] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#32 [05:50] * Kadu9129 [webchat@179.185.191.36.dynamic.adsl.gvt.net.br] has joined #minecrafthelp
#33 [05:51] <Kadu9129> I can not connect to friends servers, and it can not log into my server.
#34 [05:51] <Kadu9129> No Minecraft from Android
#35 [05:55] <Kadu9129> What
#36 [06:05] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#37 [06:54] * YanniGamer01 [webchat@ip1f12fe73.dynamic.kabel-deutschland.de] has joined #minecrafthelp
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#45 [07:05] * MeneerRuben [webchat@184-118-132-5.ftth.glasoperator.nl] has joined #minecrafthelp
#46 [07:06] <MeneerRuben> Hi there, i tried to download the 1.13 but I get an error when i try to
#47 [07:06] <MeneerRuben> Nvm it just randomly worked after trying 6 times
#48 [07:07] * MeneerRuben [webchat@184-118-132-5.ftth.glasoperator.nl] has quit. (Client Quit)
#49 [07:10] * iamfry [Mibbit@92.44.126.241] has joined #minecrafthelp
#50 [07:10] * Absol kicked iamfry from #minecrafthelp (Reason: amfry :Please use our official client: http://minecraftirc.net/minecrafthelp/landing/ (#1000))
#51 [08:26] * MrsG [webchat@cpc95232-derb16-2-0-cust643.8-3.cable.virginm.net] has joined #minecrafthelp
#52 [08:28] <MrsG> Both my friend and I attempting to log into realm, takes a long time then get An error occurred, please try again later - At times we've had "Realm (500):" appear on loading screen
#53 [08:29] <MrsG> Is this anything we can fix ourselves?
#54 [08:29] <Greymagic27> ??> @MrsG launcher/game-output
#55 [08:29] <Absol> @MrsG: We need to see what is in your Game Output, which can be found on the last tab in the launcher with your Minecraft username.
#56 [08:29] <Absol> @MrsG: First, copy all of the text (right click on any empty space, press "Copy All Text"). Then, go to https://paste.ubuntu.com/ and paste it. Click "Paste!", then share with us the link (the URL) that it takes you to.
#57 [08:30] <Greymagic27> Please also see: https://help.mojang.com/customer/en/portal/articles/1698597-realms-connection-issues---java-edition
#58 [08:34] <MrsG> Hi thanks sorry for being slow - I think I've done it
#59 [08:34] <MrsG> https://paste.ubuntu.com/p/YPnvy65W2T/
#60 [08:35] <Greymagic27> There is nothing strange there, Look at the link I sent you and if the solution is not on there you can try to contact mojang
#61 [08:35] <MrsG> Thanks both :) I'll do that now
#62 [08:36] <Greymagic27> Your welcome
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#65 [09:10] * Raffi [webchat@217-149-171-44.nat.highway.telekom.at] has joined #minecrafthelp
#66 [09:11] <Raffi> Hey, I have problems with the LAN-Connections. Tried everything but I can't seem to play with my brother.
#67 [09:11] <Greymagic27> @Raffi, What is the message it says when you try and connect?
#68 [09:12] <Raffi> io netty channel abstract annotatedconnectexception connection timed out no further information
#69 [09:13] <Raffi> i tried disabling the firewall and direct connect
#70 [09:13] <Raffi> Do you think it's realted to the router somehow?
#71 [09:13] <Greymagic27> https://bugs.mojang.com/browse/MC-120362, You can help by commenting there
#72 [09:13] <Raffi> thanks
#73 [09:14] <Greymagic27> Can you try turning off the firewall on both computers then trying to connect? Once you have the result enable them both and report back
#74 [09:15] <Raffi> I already tried that. The LAN game showed up on his computer but he got the same error message
#75 [09:15] <Greymagic27> It looks like it is an ongoing problem with minecraft LAN
#76 [09:15] <Raffi> do many people have that issue?
#77 [09:16] <Greymagic27> The last report of the issue was on the 30th of august
#78 [09:16] <Raffi> did he/she fix the problem?
#79 [09:16] <Greymagic27> Sadly not, What AV are you using?
#80 [09:17] <Raffi> what's AV?
#81 [09:17] <Greymagic27> Antivirus
#82 [09:17] <Raffi> oh, Avira
#83 [09:17] <Raffi> and him too
#84 [09:17] <Greymagic27> Have you tried disabling it and trying to connect?
#85 [09:17] <Raffi> i will try that, thank you
#86 [09:17] <Greymagic27> Your welcome
#87 [09:19] * yetispreu [webchat@dslb-002-203-221-051.002.203.pools.vodafone-ip.de] has joined #minecrafthelp
#88 [09:20] <yetispreu> i have bought the minecraft Version for the nintendo switch and wanted to Play it on pc now. do i have to pay it again?
#89 [09:20] <Greymagic27> @yetispreu, Yes, As they are different versions you will need to pay again
#90 [09:21] <yetispreu> isn´t that a bit too much?
#91 [09:21] <Greymagic27> Well switch runs minecraft bedrock and PC runs minecraft Java.
#92 [09:21] <Greymagic27> So it makes sense that you would need to pay for them both.
#93 [09:24] <yetispreu> u know why fortnite has more Players then you? cause u take way too much Money. i Play minecraft since it came out for the pd3 and xbox 360. ur way too gready, all of us just want to have fun and u r destroing it with ur greedyness. u could have simply linkt the acc with a minecraft acc and give a Code to unlock the download.
#94 [09:25] <Greymagic27> ??> @yetispreu info/volunteer
#95 [09:25] <Absol> @yetispreu: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#96 [09:25] <Greymagic27> I don't work with mojang and I don't like being spoken to that way.
#97 [09:25] <yetispreu> idgaf
#98 [09:25] * yetispreu [webchat@dslb-002-203-221-051.002.203.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#99 [09:27] <Greymagic27> Well he was angry.
#100 [09:29] <Raffi> hey, I just wanted to report that it didn't work through disabling Avira.
#101 [09:30] <Raffi> I'm gonna restart my PC now and try again
#102 [09:30] <Greymagic27> Alright
#103 [09:30] <Raffi> thanks for the help, bye
#104 [09:30] <Greymagic27> Bye
#105 [09:43] * mas_mos [webchat@182.1.90.16] has joined #minecrafthelp
#106 [09:43] <mas_mos> hi i have problem on updating launcher to ver 1.13.1
#107 [09:46] * mas_mos [webchat@182.1.90.16] has quit. (Client Quit)
#108 [09:51] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#109 [09:59] * NotRagos_NTS [webchat@2.155.204.52.dyn.user.ono.com] has joined #minecrafthelp
#110 [10:00] <NotRagos_NTS> hey can someone help meM?? today i try to open mc and when i opn
#111 [10:00] <NotRagos_NTS> open apear yn mi work bar and i cant open
#112 [10:00] * QRT [webchat@199.47.65.184] has joined #minecrafthelp
#113 [10:01] <QRT> Can you use the same mine craft account that you used on your Xbox one for PC?
#114 [10:04] <Greymagic27> @NotRagos_NTS, Right click on the minecraft application on your taskbar and click maximise
#115 [10:04] <Greymagic27> @QRT,TBH I am not sure on that one as I don't use a console
#116 [10:06] * QRT [webchat@199.47.65.184] has quit. (Quit: webchat.esper.net)
#117 [10:07] <NotRagos_NTS> don.t appear me it only apper unancl and minecraft
#118 [10:09] <Greymagic27> Hover over the application, right click on the preview
#119 [10:09] * Demon_AliveZ [webchat@ppp-124-122-122-129.revip2.asianet.co.th] has joined #minecrafthelp
#120 [10:10] <Demon_AliveZ> Hello
#121 [10:10] <Greymagic27> Hello
#122 [10:11] <Demon_AliveZ> Inyernal exeption:java.lang.Null.PointerException
#123 [10:11] <NotRagos_NTS> no appear have u ani desk¿??
#124 [10:11] <Greymagic27> @Demon_AliveZ, Can you send the full error please?
#125 [10:11] <Greymagic27> ??> @Demon_AliveZ paste
#126 [10:11] <Absol> @Demon_AliveZ: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#127 [10:11] <Greymagic27> @NotRagos_NTS, Can you say that in english please
#128 [10:12] <NotRagos_NTS> Have you Ani desk?
#129 [10:12] <Greymagic27> No, I don't have that
#130 [10:12] <NotRagos_NTS> its a program to control my computer
#131 [10:12] <Greymagic27> I don't want to take remote control of your PC
#132 [10:12] <NotRagos_NTS> ok
#133 [10:13] <NotRagos_NTS> i said that becosue im spanish and omething i don underdstand
#134 [10:13] <Greymagic27> @NotRagos_NTS, Hover over the applicaton and right click, Then click maximise
#135 [10:17] <NotRagos_NTS> no appear maximise
#136 [10:18] <NotRagos_NTS> and in the work bar the aplication is open but and whe i put the mouse up the aplicattion the game apear grey
#137 [10:18] <Greymagic27> http://prntscr.com/krrjlg
#138 [10:18] <Greymagic27> Follow the steps there
#139 [10:19] <NotRagos_NTS> i cant open the launcher
#140 [10:19] <NotRagos_NTS> no the game
#141 [10:19] <Greymagic27> @NotRagos_NTS, I know, But it should work
#142 [10:20] <NotRagos_NTS> I LOVE U THANKS IM BLINK!!!
#143 [10:20] <Greymagic27> Did it work?
#144 [10:20] <NotRagos_NTS> YES
#145 [10:20] <Greymagic27> Your welcome
#146 [10:20] <NotRagos_NTS> <3
#147 [10:21] <NotRagos_NTS> 6 friends try to help me and it can´t
#148 [10:22] * NotRagos_NTS [webchat@2.155.204.52.dyn.user.ono.com] has quit. (Quit: webchat.esper.net)
#149 [10:25] * fred [webchat@188-141-21-109.dynamic.upc.ie] has joined #minecrafthelp
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#152 [10:38] * Mshaaare [webchat@77.31.1.235] has joined #minecrafthelp
#153 [10:38] <Mshaaare> When I turn my voulme to 100% my minecraft crashes help
#154 [10:38] <Greymagic27> ??> @Mshaaare launcher/crash-log
#155 [10:38] <Absol> @Mshaaare: We need to see your crash log, which is created after a crash.
#156 [10:38] <Absol> @Mshaaare: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#157 [10:39] <Mshaaare> ok 1min
#158 [10:41] * phroa [~phroa@173.254.236.155] has quit. (Ping timeout: 190 seconds)
#159 [10:45] <Mshaaare> I did go to crash reports but I didn't find the right one most of them are old
#160 [10:46] <Greymagic27> Go to the log folder and send the latest.log
#161 [10:46] <Mshaaare> found it
#162 [10:46] <Mshaaare> how to send it?
#163 [10:46] <Mshaaare> should I drag it?
#164 [10:47] <Mshaaare> hello?
#165 [10:47] <Greymagic27> ??> @Mshaaare paste
#166 [10:47] <Absol> @Mshaaare: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#167 [10:48] <Mshaaare> kk
#168 [10:49] <Mshaaare> https://paste.ubuntu.com/p/DsRj8b3Hhp/
#169 [10:49] <Mshaaare> that's the link
#170 [10:49] <Greymagic27> We don't support modded clients here
#171 [10:49] <Mshaaare> oops
#172 [10:49] <Greymagic27> You can get modded support on the minecraft discord or the minecraft fourms
#173 [10:49] <Mshaaare> the wrong one
#174 [10:50] <Mshaaare> it's the wrong one
#175 [10:50] <Mshaaare> i will resend the right link
#176 [10:50] <Greymagic27> Send the correct one
#177 [10:50] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#178 [10:52] <Mshaaare> https://paste.ubuntu.com/p/pt3fm8pPMw/
#179 [10:52] <Mshaaare> here
#180 [10:52] <Mshaaare> that's the correct one
#181 [10:52] <Greymagic27> We don't support modded clients here
#182 [10:52] <Mshaaare> I AM DUMB IT IS THE WRONG LINK
#183 [10:52] <Mshaaare> SORRY
#184 [10:52] <Greymagic27> *facepalm*
#185 [10:53] <Mshaaare> I am really sorry
#186 [10:53] <Greymagic27> That's fine, We all make mistakes
#187 [10:53] <Mshaaare> I will send the one without any mods
#188 [10:53] <Greymagic27> Make sure it is the one called latest.log
#189 [10:53] <Mshaaare> kk
#190 [10:58] <Mshaaare> https://paste.ubuntu.com/p/wNYWv5Thfx/
#191 [10:58] <Mshaaare> here
#192 [10:59] <Mshaaare> Now this is the right one
#193 [10:59] <Greymagic27> That is modded
#194 [10:59] <Mshaaare> what
#195 [10:59] <Mshaaare> it is one 1.13.1
#196 [10:59] <Mshaaare> how is 1.13.1 a mod?
#197 [11:00] <Greymagic27> Your running mods
#198 [11:00] <Mshaaare> I am on 1.13.1 without any mods
#199 [11:00] <Mshaaare> I have labymod but I am not on laby's version
#200 [11:00] <Mshaaare> laby is 1.8.9
#201 [11:01] <Mshaaare> and I am on 1.13.1
#202 [11:01] <Mshaaare> the newest version
#203 [11:01] <Mshaaare> you probably opened the wrong one
#204 [11:01] <Mshaaare> https://paste.ubuntu.com/p/wNYWv5Thfx/
#205 [11:01] <Mshaaare> it is this one
#206 [11:01] <Mshaaare> ^^^
#207 [11:01] <Greymagic27> ' net.minecraftforge.fml.common.asm.transformers.BlamingTransformer'
#208 [11:01] <Greymagic27> 'mods.betterfoliage.client.BetterFoliageClient'
#209 [11:01] <Mshaaare> I don't have forge
#210 [11:02] <Greymagic27> According to your log you do
#211 [11:02] <Mshaaare> I swear I was on 1.13.1
#212 [11:02] <Mshaaare> how is that a mod?
#213 [11:02] <Greymagic27> It says your running betterfoliage
#214 [11:02] <Mshaaare> lemme check
#215 [11:03] <Mshaaare> my mods file is empty
#216 [11:04] <Mshaaare> so?
#217 [11:04] <Greymagic27> According to your log your running the mod 'better foliage'
#218 [11:04] <Mshaaare> But my mods file is empty
#219 [11:04] <Mshaaare> I will do it on another version
#220 [11:04] <Mshaaare> 1.13
#221 [11:04] <Greymagic27> We only support the latest build
#222 [11:05] <Greymagic27> Create a new 1.13.1 profile
#223 [11:05] <Mshaaare> ok
#224 [11:05] <Andrio> Greymagic27, no they're not?
#225 [11:05] <Greymagic27> mods.betterfoliage.client.BetterFoliageClient
#226 [11:05] <Greymagic27> They are according to the log
#227 [11:06] <Mshaaare> Btw GreyMagic
#228 [11:06] <Mshaaare> I joined hypixel server and it crashed
#229 [11:06] <Andrio> Greymagic27, where does it say that?
#230 [11:06] <Mshaaare> the mod might be from hypixel
#231 [11:06] <Greymagic27> @Andrio, http://prntscr.com/krs3xl
#232 [11:06] <Mshaaare> Grey it is the wrong one
#233 [11:06] <Mshaaare> omg *facepalm*
#234 [11:06] <Greymagic27> It's not, Its the latest one you sent
#235 [11:06] <Andrio> Greymagic27, you mean where it says that's not there?
#236 [11:07] <Mshaaare> https://paste.ubuntu.com/p/wNYWv5Thfx/
#237 [11:07] <Mshaaare> that's the one I sent
#238 [11:07] <Greymagic27> Yes, I am on that one @Mshaaare
#239 [11:07] <Greymagic27> Anyway, I need to go
#240 [11:07] <mattym> ??> Mshaaare win/reinst
#241 [11:07] <Absol> Mshaaare: You may need to reinstall the locally installed files that Minecraft puts into place.
#242 [11:07] <Andrio> We still don't support modded clients though; see if the vanilla one also crashes.
#243 [11:07] <Absol> Mshaaare: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#244 [11:07] <mattym> Mshaaare, Do the instructions Absol wrote.
#245 [11:07] <mattym> Mshaaare, After that, if you still get a crash, provide the new log.
#246 [11:07] <Mshaaare> k
#247 [11:13] <Mshaaare> can I delete the saves too?
#248 [11:13] <mattym> Mshaaare, You wont be able to get them back.
#249 [11:14] <Mshaaare> ok nvm
#250 [11:14] <Mshaaare> I deleted all of them
#251 [11:20] <mattym> Mshaaare, Start the game again, make sure you are using the official launcher, and then if it crashes again, get the log.
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#256 [11:45] * TNT [webchat@199.47.65.184] has joined #minecrafthelp
#257 [11:46] <TNT> I am trying to switch my minecraft account to a different one on my windows 10 PC
#258 [11:48] <Greymagic27> And?
#259 [11:48] <TNT> I dont know how to switch
#260 [11:48] <Greymagic27> What do you mean by switch>
#261 [11:48] <Greymagic27> ?*
#262 [11:49] * MegaTitaxS [webchat@78-56-8-207.static.zebra.lt] has joined #minecrafthelp
#263 [11:49] <MegaTitaxS> i get a error Unable to save download. no_no.lang
#264 [11:49] <TNT> I was automatically logged into a different account that does not have the full version. I do not how to switch account in the settings to log into the other account
#265 [11:49] <Greymagic27> ??> @MegaTitaxS tools/hjt
#266 [11:50] <Absol> @MegaTitaxS: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#267 [11:50] <Absol> @MegaTitaxS: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#268 [11:50] <Greymagic27> @TNT, Are we talking about in the launcher or on the website?
#269 [11:50] <TNT> Launcher
#270 [11:50] <MegaTitaxS> in a launcher
#271 [11:50] <Greymagic27> ??> @MegaTitaxS irc/multitasking
#272 [11:51] <Absol> @MegaTitaxS: In IRC, many people can be having multiple conversations at the same time. Don't presume that everything anyone says is meant for you. In most cases, when there are several things going on at once, people will prefix the addressee's nick to the message to clarify for whom it is intended.
#273 [11:51] <Greymagic27> @MegaTitaxS, Please run the program that I have told you to run above
#274 [11:51] <Greymagic27> @TNT, Click your name on the top right
#275 [11:51] <Greymagic27> @TNT, Then there should be a 'log out' button
#276 [11:53] <TNT> Ummm... it doesnt have that
#277 [11:53] <Greymagic27> @TNT, Can you send a screenshot of your launcher?
#278 [11:53] <TNT> it says play, settings, store, unlock full game
#279 [11:53] <MegaTitaxS> https://paste.ubuntu.com/p/DBZ2DxW8GR/
#280 [11:54] <Greymagic27> ??> @MegaTitaxS av/bytefence
#281 [11:54] <Absol> @MegaTitaxS: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#282 [11:54] * TNT [webchat@199.47.65.184] has quit. (Quit: webchat.esper.net)
#283 [11:56] * TNT [webchat@199.47.65.184] has joined #minecrafthelp
#284 [11:57] <TNT> I can not log into my account on the downloaded version of minecraft.
#285 [11:57] <Greymagic27> @TNT, Can you provide a screenshot of your launcher?
#286 [11:57] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#287 [11:57] <TNT> I am not sure how to do that on here
#288 [11:57] <TNT> How to post a picture on this chat
#289 [11:57] <Greymagic27> Take a screenshot and upload it to imgur.com
#290 [11:58] <TNT> https://imgur.com/a/ObPrj5B
#291 [11:59] <Greymagic27> @TNT, Have a look at this and see if it helps: https://support.xbox.com/en-GB/xbox-on-windows/family-safety-and-security/switch-accounts-xbox-app-windows-10
#292 [12:00] <MegaTitaxS> Thank you!
#293 [12:00] <MegaTitaxS> Thank you!
#294 [12:01] * MegaTitaxS [webchat@78-56-8-207.static.zebra.lt] has left #minecrafthelp
#295 [12:01] <TNT> That will log me completely out of my microsoft account? The account I am trying to log into is a Mojang account
#296 [12:02] <mattym> TNT, You are trying to launch the Bedrock Edition, those do not use Mojang accounts.
#297 [12:03] <TNT> I have logged out of the xbox account but when getting back on the downloaded version it still does not allow me to log in to my account
#298 [12:03] <TNT> are you saying I need to download a different version?
#299 [12:04] * Mshaaare [webchat@77.31.1.235] has quit. (Quit: webchat.esper.net)
#300 [12:06] <Greymagic27> @TNT, What does it say when you try to log in to your account?
#301 [12:06] <mattym> TNT, Mojang accounts are only used on the Java Edition.
#302 [12:08] <TNT> I have gone to settings then profile and here is what is shown https://imgur.com/a/u7v2w7L
#303 [12:08] <mattym> TNT, If you are trying to log into a Mojang account, you are on the wrong game.
#304 [12:09] <TNT> I am sorry I mean it is a minecraft account
#305 [12:10] <mattym> TNT, Same thing, the version of the game you are showing in the screenshots uses Microsoft/Xbox Live accounts.
#306 [12:11] <TNT> So I need to download a different version
#307 [12:11] <mattym> TNT, Yes, the one from minecraft.net
#308 [12:11] <TNT> ok
#309 [12:11] <TNT> thank you
#310 [12:12] * TNT [webchat@199.47.65.184] has quit. (Quit: webchat.esper.net)
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#312 [12:51] * WDNine [webchat@45.228.204.104] has joined #minecrafthelp
#313 [12:52] <xFrighe> Hi, I have a problem to login in my Mojang account, because the email that I register was close and I can not use it again
#314 [12:52] <WDNine> I am having issues with Minecraft login and password reset, they are simply not working no matter the time I wait for
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#320 [13:16] * RX [webchat@ip5f5abe79.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#321 [13:16] <RX> when i start my minecraft there stan eror
#322 [13:17] <RX> pls help
#323 [13:17] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#324 [13:18] <RX> when i start my minecraft there stand eror
#325 [13:18] <RX> help
#326 [13:18] <RX> please
#327 [13:19] <Greymagic27> @RX, What is the error?
#328 [13:19] <RX> spielabsturz ein unerwartetes Problem ist aufgetreten
#329 [13:20] <Greymagic27> @RX, Please can you speak english
#330 [13:20] <RX> it is german
#331 [13:20] <RX> ok
#332 [13:20] <RX> wait
#333 [13:21] <RX> crash an unexpected problem has occurred
#334 [13:22] <Greymagic27> ??> @RX launcher/crash-log
#335 [13:22] <Absol> @RX: We need to see your crash log, which is created after a crash.
#336 [13:22] <Absol> @RX: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#337 [13:27] <RX> ?
#338 [13:28] <Greymagic27> Follow the instructions
#339 [13:28] <RX> Wait
#340 [13:28] <RX> oh
#341 [13:29] <urielsalis> /back
#342 [13:29] <RX> i have 2 minecraft laucher one is faulty sorry
#343 [13:30] <Greymagic27> @RX, Why do you have 2
#344 [13:30] <RX> i dont know
#345 [13:30] <RX> i think on is craced
#346 [13:31] <RX> the other buyed
#347 [13:31] <Greymagic27> Why do you own a cracked version?
#348 [13:31] <RX> i have instaled for 1 jear
#349 [13:31] <RX> but yet i have buyed minecraft
#350 [13:32] <Greymagic27> Make sure you give me the crash report for the non cracked version
#351 [13:32] <RX> ok
#352 [13:32] <RX> bye
#353 [13:32] <Greymagic27> Bye?
#354 [13:32] * RX [webchat@ip5f5abe79.dynamic.kabel-deutschland.de] has quit. (Quit: webchat.esper.net)
#355 [13:32] <Greymagic27> Guess it was bye
#356 [14:06] * akm00se [webchat@c-73-221-8-55.hsd1.wa.comcast.net] has joined #minecrafthelp
#357 [14:07] <akm00se> I've been here before,but my problem wasn't fixed. I am not able to log into Minecraft. it says "could not connect to server". I don't think it has anything to do with my account because my brother uses the same account, but he has no problems.
#358 [14:08] <akm00se> This is a scan of my computer https://paste.ubuntu.com/p/NSC4T7ZDXM/
#359 [14:12] <akm00se> I also cant log in to Minecraft.net. it says "An error prevented your request from being processed. Please try again."
#360 [14:27] <Greymagic27> ??> @akm00se av/bytefence
#361 [14:27] <Absol> @akm00se: ByteFence is known to cause issues with Minecraft's installing and updating process. You will need to uninstall ByteFence. Steps can be found in the mod notice here: https://bugs.mojang.com/browse/MCL-5546
#362 [14:28] <Greymagic27> ??> @akm00se mc/mcleaks
#363 [14:28] <Greymagic27> ??> @akm00se info/mcleaks
#364 [14:28] <Absol> @akm00se: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#365 [14:28] <Absol> @akm00se: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#366 [14:28] <Greymagic27> Please follow those 2 instructions
#367 [14:28] <Greymagic27> ??> @akm00se av/adwcleaner
#368 [14:28] <Absol> @akm00se: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#369 [14:28] <Absol> @akm00se: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#370 [14:28] <Greymagic27> Please follow these 3 instructions
#371 [14:29] * oGUMBALLo [webchat@dhcp-077-249-228-147.chello.nl] has joined #minecrafthelp
#372 [14:29] <oGUMBALLo> can somebody help???
#373 [14:29] <Greymagic27> @oGUMBALLo, What with?
#374 [14:29] * rub [webchat@c-98-215-13-67.hsd1.in.comcast.net] has joined #minecrafthelp
#375 [14:29] <oGUMBALLo> a error named Unable to save download. el_gr.json]
#376 [14:30] <rub> I don't know how to change my email
#377 [14:30] <Greymagic27> /> @oGUMBALLo error/download
#378 [14:30] <oGUMBALLo> i already reinstalled but that didint fix it
#379 [14:30] * rub [webchat@c-98-215-13-67.hsd1.in.comcast.net] has quit. (Client Quit)
#380 [14:30] <Greymagic27> ??> @rub account/reset-email
#381 [14:30] <Absol> @rub: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#382 [14:30] <oGUMBALLo> ?? Greymagic27
#383 [14:30] <Greymagic27> ??> @oGUMBALLo tools/hjt
#384 [14:30] <Absol> @oGUMBALLo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#385 [14:30] <Absol> @oGUMBALLo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#386 [14:31] <oGUMBALLo> wa xd
#387 [14:31] <oGUMBALLo> o oke
#388 [14:32] <oGUMBALLo> where is HijackThis
#389 [14:33] <Greymagic27> Just follow the instructions
#390 [14:33] * oGUMBALLo [webchat@dhcp-077-249-228-147.chello.nl] has quit. (Client Quit)
#391 [14:38] * doubelgamess [webchat@dhcp-089-098-188-104.chello.nl] has joined #minecrafthelp
#392 [14:39] * doubelgamess [webchat@dhcp-089-098-188-104.chello.nl] has quit. (Client Quit)
#393 [14:39] * oGUMBALLo [webchat@dhcp-077-249-228-147.chello.nl] has joined #minecrafthelp
#394 [14:39] <oGUMBALLo> me again still cant find it....
#395 [14:40] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has joined #minecrafthelp
#396 [14:40] <oGUMBALLo> still says
#397 [14:40] <oGUMBALLo> Unable to save download. el_gr.json
#398 [14:40] <Greymagic27> ??> @oGUMBALLo tools/hjt
#399 [14:40] <Absol> @oGUMBALLo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#400 [14:40] <Absol> @oGUMBALLo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#401 [14:40] <Greymagic27> Follow what absol has said to you
#402 [14:41] <oGUMBALLo> ill try
#403 [14:41] <oGUMBALLo> why does this bug or error even exist
#404 [14:41] <oGUMBALLo> i just happend
#405 [14:41] <oGUMBALLo> never had it before.....
#406 [14:41] <Greymagic27> Can you follow those instructions
#407 [14:42] <oGUMBALLo> yes
#408 [14:42] <oGUMBALLo> im not 6 xD
#409 [14:43] <oGUMBALLo> i did it.
#410 [14:44] <Greymagic27> Can you give me the link to the pastebin
#411 [14:44] <oGUMBALLo> ... why??
#412 [14:45] <oGUMBALLo> https://paste.ubuntu.com/p/kcTmsnqqCb/
#413 [14:45] <Greymagic27> ??> @oGUMBALLo error/download
#414 [14:45] <Absol> @oGUMBALLo: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#415 [14:45] <Greymagic27> Can you please check if you have anything on that list
#416 [14:45] <Greymagic27> If you do please uninstall it
#417 [14:46] * akm00se [webchat@c-73-221-8-55.hsd1.wa.comcast.net] has joined #minecrafthelp
#418 [14:48] <oGUMBALLo> no i dont have it
#419 [14:48] <oGUMBALLo> i dont have any
#420 [14:49] <urielsalis> oGUMBALLo, one second
#421 [14:49] <oGUMBALLo> okie
#422 [14:49] <urielsalis> ??> oGUMBALLo av/adwcleaner
#423 [14:49] <Absol> oGUMBALLo: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#424 [14:49] <Absol> oGUMBALLo: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#425 [14:49] <Greymagic27> Just about to say that :P
#426 [14:50] <urielsalis> oGUMBALLo, also, uninstall WallpaperEngine
#427 [14:50] <oGUMBALLo> okiedokie if im not back it is fix (thx then) if im back ites not
#428 [14:50] <oGUMBALLo> why ;(
#429 [14:50] <oGUMBALLo> i like that
#430 [14:51] <urielsalis> oGUMBALLo, install it in another directory
#431 [14:51] <oGUMBALLo> o oke
#432 [14:52] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Remote host closed the connection)
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#436 [15:01] * thelounge90 [webchat@dhcp-077-249-228-147.chello.nl] has joined #minecrafthelp
#437 [15:02] <thelounge90> hey me again
#438 [15:03] * thelounge90 [webchat@dhcp-077-249-228-147.chello.nl] has quit. (Client Quit)
#439 [15:04] <akm00se> I scanned, cleaned, and restarted my computer, but minecraft still don't work
#440 [15:05] * surviv [webchat@ppp-94-64-101-1.home.otenet.gr] has joined #minecrafthelp
#441 [15:06] * surviv [webchat@ppp-94-64-101-1.home.otenet.gr] has quit. (Client Quit)
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#443 [15:10] * oGUMBALLo [webchat@dhcp-077-249-228-147.chello.nl] has joined #minecrafthelp
#444 [15:10] <oGUMBALLo> uuh me again it didint help
#445 [15:10] <oGUMBALLo> still the same error
#446 [15:10] <oskarfonseca> Hello there its been a while since i haved played mincraft know when i am trying to log onto my account again i cant i dont know if its just me who have forgot the password or if i have been hacked to be honest i cant ven remember the email i used pls help
#447 [15:11] <oGUMBALLo> the error is called Unable to save download. el_gr.json
#448 [15:12] * thelounge84 [webchat@UE157.90.digi.net.my] has joined #minecrafthelp
#449 [15:12] * thelounge84 [webchat@UE157.90.digi.net.my] has quit. (Client Quit)
#450 [15:13] * Webchat_15795 [webchat@c-73-47-136-135.hsd1.vt.comcast.net] has joined #minecrafthelp
#451 [15:15] <Webchat_15795> I have login information from a few years ago and when i try to login its trying to get me to pay even though I already have
#452 [15:15] <oGUMBALLo> can somebody help??
#453 [15:15] <Webchat_15795> I was hoping!
#454 [15:15] <oGUMBALLo> huh
#455 [15:16] <akm00se> be patient these people have lives too
#456 [15:16] <oGUMBALLo> o
#457 [15:16] <Webchat_15795> i am! do you guys have any ideas??
#458 [15:16] <oGUMBALLo> i tought there where bots XD
#459 [15:16] <Webchat_15795> lol ya same
#460 [15:17] <akm00se> they might as well be
#461 [15:17] <akm00se> they just copy and paste
#462 [15:17] <oGUMBALLo> then ill wait
#463 [15:17] * Webchat_15795 [webchat@c-73-47-136-135.hsd1.vt.comcast.net] has quit. (Client Quit)
#464 [15:18] <oGUMBALLo> lol he left
#465 [15:18] <oGUMBALLo> or she
#466 [15:18] <oGUMBALLo> idk
#467 [15:18] <akm00se> they wont get an answer
#468 [15:19] <oGUMBALLo> what prob do you have?
#469 [15:19] * oskarfonseca [webchat@185.56.100.150] has quit. (Quit: webchat.esper.net)
#470 [15:20] <akm00se> cant log into mc
#471 [15:20] <oGUMBALLo> oof
#472 [15:20] <akm00se> its not an account problem tho
#473 [15:20] <akm00se> its my computer
#474 [15:20] <oGUMBALLo> i have Unable to save download. el_gr.json this
#475 [15:20] <oGUMBALLo> but i have no bytefance
#476 [15:20] <oGUMBALLo> and they say that help but if i dont have it i cant delete it
#477 [15:21] <akm00se> they keep teling me to delete mcleaks even when i dont have mcleaks
#478 [15:22] <mattym> akm00se, You do.
#479 [15:22] <akm00se> i do?
#480 [15:22] <mattym> oGUMBALLo, Did you complete the Adwcleaner process?
#481 [15:22] <oGUMBALLo> yes
#482 [15:22] <mattym> oGUMBALLo, Are you on a home internet connection?
#483 [15:22] <oGUMBALLo> yup
#484 [15:23] <mattym> oGUMBALLo, Is the computer your own, or one provided by a school/workplace/other?
#485 [15:23] <oGUMBALLo> my own one
#486 [15:23] <oGUMBALLo> build by my own hands
#487 [15:24] <mattym> oGUMBALLo, Are you using any type of VPN, or Proxy connection?
#488 [15:25] <oGUMBALLo> hmm no??? well i have cable internet
#489 [15:25] <mattym> oGUMBALLo, Hmm, is it sill the same error "Unable to download ..."?
#490 [15:25] <oGUMBALLo> yes Unable to save download. el_gr.json
#491 [15:26] <mattym> oGUMBALLo, Is there space on the hard drive?
#492 [15:26] <oGUMBALLo> 70 GB
#493 [15:27] <mattym> oGUMBALLo, Can you hit the more info or show all button on the error window, copy the full error log to paste.ubuntu.com and get me the link to the page it creates
#494 [15:27] <oGUMBALLo> with website?
#495 [15:27] <mattym> oGUMBALLo, Yes with paste.ubuntu.com
#496 [15:28] <oGUMBALLo> oke
#497 [15:28] <oGUMBALLo> just a sec
#498 [15:29] <oGUMBALLo> https://paste.ubuntu.com/p/wQTDRqhFQS/
#499 [15:30] <mattym> ??> oGUMBALLo win/reinst
#500 [15:30] <Absol> oGUMBALLo: You may need to reinstall the locally installed files that Minecraft puts into place.
#501 [15:30] <Absol> oGUMBALLo: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#502 [15:34] <oGUMBALLo> Unable to save download. el_gr.json
#503 [15:34] <oGUMBALLo> still didint work
#504 [15:35] <mattym> oGUMBALLo, Ok, try right clicking the launcher shortcut/icon and selecting Run as Administrator.
#505 [15:36] <oGUMBALLo> nope same thing again
#506 [15:39] <mattym> oGUMBALLo, In the more info, does it still show "The file or directory is corrupted and unreadable" at the end of the Error Details line?
#507 [15:40] <oGUMBALLo> it says the samething as befor
#508 [15:41] <mattym> oGUMBALLo, Are you able to access the file download directly at https://resources.download.minecraft.net/2b/2b4e42837e37beb9ce8976afe70bcd8f08ff2244
#509 [15:42] <mattym> oGUMBALLo, If so try manually moving it to the folder on your computer C:/Users\Papa\AppData\Roaming\.minecraft\assets\objects\2b
#510 [15:42] <oGUMBALLo> yeah i can access that
#511 [15:43] <mattym> oGUMBALLo, Once you have moved it there, try to start the game again
#512 [15:44] <oGUMBALLo> i cant place it because it says that the file 2B is corrupted
#513 [15:45] <oGUMBALLo> idk why
#514 [15:45] <mattym> oGUMBALLo, But it let you delete everything (except saves folder) from inside the .minecraft folder?
#515 [15:45] <oGUMBALLo> yes
#516 [15:46] <oGUMBALLo> why does this happen to me xd
#517 [15:47] <mattym> oGUMBALLo, Not sure why its having that issue. Nothing we know to cause that error showed up in the report, and the Adwcleaner should have removed any other problems.
#518 [15:48] <mattym> oGUMBALLo, And nothing about the computer/network setup should be causing an issue.
#519 [15:48] <oGUMBALLo> hmmm
#520 [15:49] <mattym> oGUMBALLo, Based on the error details, its something on the PC itself.
#521 [15:49] <oGUMBALLo> o god
#522 [15:50] <oGUMBALLo> but yesterday it was just fine
#523 [15:51] <mattym> oGUMBALLo, Ok, go back to the .minecraft folder, and rename it to something other than .minecraft
#524 [15:51] <oGUMBALLo> ill try
#525 [15:51] <mattym> oGUMBALLo, Then start the launcher as admin again, and try to run the game
#526 [15:51] <oGUMBALLo> k
#527 [15:54] <akm00se> I fixed my problem
#528 [15:54] <akm00se> all i had to do was delete the mojang stuff from my host files to refresh it
#529 [15:55] <oGUMBALLo> hey
#530 [15:55] <mattym> akm00se, Which is what we told you to do the first time.
#531 [15:55] <oGUMBALLo> it worked for some strainge reason
#532 [15:55] <oGUMBALLo> wtf XD sorry for swearing but wah
#533 [15:55] <akm00se> i didnt know how to get to the host files then
#534 [15:55] <mattym> oGUMBALLo, Ok, if you need your worlds back, copy the saves folder from the .minecraft you renamed, into the new .minecraft folder.
#535 [15:55] * akm00se [webchat@c-73-221-8-55.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#536 [15:55] <oGUMBALLo> neh im good thx for the help
#537 [15:57] <oGUMBALLo> so simple
#538 [15:57] <oGUMBALLo> so weird
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#542 [16:14] <RayKob06> salut j'ai un bug avec mon jeux vous pouvez m'aider
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#544 [16:24] * Absol [~Absol@beast.of.the.devilincarnate.net] has joined #minecrafthelp
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#551 [17:55] * schmegs [webchat@67-42-96-239.tukw.qwest.net] has joined #minecrafthelp
#552 [17:57] * pegasword [webchat@159-118-162-10.cpe.cableone.net] has joined #minecrafthelp
#553 [17:57] <schmegs> hey, my game isn't starting. in the launcher when i click play, it keeps saying "error details: access is denied"
#554 [17:58] <pegasword> My game crashed at the load page. I haven't been able to play in over a month!! HELP
#555 [17:58] <Odysseius> schmegs, Try to run the game as an Administrator.
#556 [17:58] <Odysseius> pegasword, Does it give you some kind of error message?
#557 [17:58] <schmegs> i did, it still did the same thing
#558 [17:58] <pegasword> java crashed
#559 [17:58] <pegasword> I've updated the java and it still won't work
#560 [17:58] <Odysseius> schmegs, Please send us the full error message.
#561 [17:58] <Odysseius> ??> schmegs paste
#562 [17:58] <Absol> schmegs: Ubuntu Paste is a service run at https://paste.ubuntu.com which facilitates the sharing of information without flooding IRC channels. Paste your text into the big box, enter your name, click 'Paste!' and give us the URL of the site it takes you to.
#563 [17:59] <Odysseius> pegasword, And what is the exact error message?
#564 [17:59] <schmegs> https://paste.ubuntu.com/p/tFgX7VwB38/
#565 [18:00] <Odysseius> ??> schmegs win/java/reinst
#566 [18:00] <Absol> schmegs: You need to reinstall Java.
#567 [18:00] <Absol> schmegs: First, go to Programs and Features in Control Panel. Uninstall everything that says Java in the name. Then, go to https://java.com/en/download/manual.jsp to re-install Java.
#568 [18:00] <Odysseius> schmegs, Make sure you install the 64-bit version.
#569 [18:00] <schmegs> alright, thank you!
#570 [18:00] <Odysseius> schmegs, After that, on the launcher, in the Launch options, enable Advanced Settings, then go to your main instance and disable "Java executable". Then try to run the game.
#571 [18:00] <Odysseius> oh, my bad, wrong instructions
#572 [18:01] * thelounge13 [webchat@186-95-7-164.genericrev.cantv.net] has joined #minecrafthelp
#573 [18:01] <Odysseius> schmegs, After you reinstalled java, head to Launch Options, turn on Advanced Settings, click on the profile you intend to use (usually Latest release). Turn on "Java Executable", and set it to "C:\Program Files\Java\jre1.8.0_181\bin\javaw.exe"
#574 [18:02] <pegasword> right now it's just not responding and won't do anythingh
#575 [18:02] <Odysseius> pegasword, The game, or the launcher?
#576 [18:02] <pegasword> the launcher
#577 [18:02] <Odysseius> ??> pegasword launcher/reinst/win
#578 [18:02] <Absol> pegasword: Go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall".
#579 [18:02] <Absol> pegasword: Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download
#580 [18:02] <thelounge13> https://paste.ubuntu.com/p/JxFV3Tkdm4/
#581 [18:03] <Odysseius> thelounge13, That system is too weak to run Minecraft.
#582 [18:03] <pegasword> I've uninstalled and reinstalled several times already
#583 [18:03] <Odysseius> ??> pegasword tools/hjt
#584 [18:03] <Absol> pegasword: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#585 [18:03] <Absol> pegasword: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#586 [18:04] <pegasword> ok
#587 [18:04] <thelounge13> Afterwards, restart your PC, then download and run the .msi at
#588 [18:05] <Odysseius> thelounge13, Your PC is too weak to run Minecraft.
#589 [18:07] <thelounge13> and what should I do?
#590 [18:08] <Odysseius> thelounge13, Buy a new PC.
#591 [18:08] <schmegs> hey, the solution didn't work
#592 [18:08] <schmegs> it still says the same thing
#593 [18:09] <Odysseius> ??> schmegs tools/hjt
#594 [18:09] <Absol> schmegs: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#595 [18:09] <Absol> schmegs: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
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#597 [18:13] * pegasword [webchat@159-118-162-10.cpe.cableone.net] has joined #minecrafthelp
#598 [18:13] <pegasword> https://paste.ubuntu.com/p/mDyQshHKW7/
#599 [18:14] <Odysseius> ??> av/adwcleaner
#600 [18:14] <Odysseius> ??> pegasword av/adwcleaner
#601 [18:14] <Absol> pegasword: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#602 [18:14] <Absol> pegasword: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
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#606 [18:42] <Astxlfo> i need helllppp
#607 [19:02] * balor1176 [webchat@38.27.129.136] has joined #minecrafthelp
#608 [19:03] <balor1176> I am trying to open up the game and it keeps coming up with Java Platform SE binary not responding I was wonder if there was anything I could do
#609 [19:04] <mattym> balor1176, Is it as soon as you try to start the game?
#610 [19:04] <balor1176> yes
#611 [19:04] <mattym> ??> balor1176 launcher/log
#612 [19:04] <Absol> balor1176: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
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#615 [19:51] <Graham> hello, so im trying to play minecraft again for the first time in ages, and when i go to patch it gives me an error message about the death.ogg file? so i just tried to delete the entire .minecraft file but it says that i cant because i have 2 corrupted files and ive tried everything :( any help?
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#617 [20:21] * John [webchat@206.180.211.90] has joined #minecrafthelp
#618 [20:23] <John> I downloaded Minecraft online using my Mojang account, it's paid for and everything. When I downloaded it, i went back to my desktop and clicked on the minecraft logo. Two things pop up, one being the Minecraft Native Launcher (with a loading bar), and the other being a message saying "Minecraft Native Launcher is unable to update. What should i do
#619 [20:23] <John> in order to be able to get through this error message?
#620 [20:29] * alex2 [webchat@072-188-018-194.res.spectrum.com] has joined #minecrafthelp
#621 [20:30] <alex2> im having an issue identical to this one https://bugs.mojang.com/browse/MC-127348 except i am playing on a realm
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#623 [20:57] * Drex [webchat@175.144.139.77] has joined #minecrafthelp
#624 [20:57] <Drex> hello
#625 [20:58] <Drex> how do i fix java.lang.nullpointerexception:group
#626 [21:05] <Drex> hello
#627 [21:13] * Webchat_19065 [webchat@c-98-238-161-92.hsd1.ca.comcast.net] has joined #minecrafthelp
#628 [21:14] <Webchat_19065> i have bought this game already and yet every time i sign in it tells me i can only play the demo
#629 [22:21] * bobthebuilder [webchat@180-150-47-155.NBN.mel.aussiebb.net] has joined #minecrafthelp
#630 [22:21] <bobthebuilder> hey i have trouble trying to migrate an old java account of mine
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#632 [22:54] * Bankshot1425 [webchat@104-52-99-33.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#633 [22:54] <Bankshot1425> hello?
#634 [22:54] <Bankshot1425> is anyone able to help me with an issue?
#635 [22:54] <mattym> Bankshot1425, Explain the problem.
#636 [22:55] <Bankshot1425> so im trying to play minecraft but i keep getting an error
#637 [22:55] <Bankshot1425> it says game crash whilst unexpected error
#638 [22:55] <mattym> ??> Bankshot1425 launcher/log
#639 [22:55] <Absol> Bankshot1425: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#640 [22:55] <Bankshot1425> i have my directx link already
#641 [22:55] <Bankshot1425> that is how i got here
#642 [22:56] <mattym> Bankshot1425, Can you get the link to the log first, so I can see what the problem is, I will let you know if the other is needed.
#643 [22:56] <Bankshot1425> im assuming it has to deal with my directx because i had that issue with some games in the past
#644 [22:57] <Bankshot1425> do you want me to paste it in chat?
#645 [22:57] <mattym> Bankshot1425, Follow the instructions Absol linked, and paste that link here.
#646 [22:57] <Bankshot1425> okay
#647 [23:00] <Bankshot1425> done
#648 [23:01] <mattym> Bankshot1425, We need the link to it.
#649 [23:01] <Bankshot1425> https://paste.ubuntu.com/p/f8jRc5rm4x
#650 [23:01] <mattym> Bankshot1425, Can you run it in 1.13.1 and get the log from that.
#651 [23:01] <Bankshot1425> i can
#652 [23:02] <Bankshot1425> im not a huge fan of the later versions
#653 [23:02] <Bankshot1425> i use minecraft for factions and pvp
#654 [23:02] <mattym> Bankshot1425, We only support the current versions, and newer ones tend to give better logs
#655 [23:02] <Bankshot1425> that is why i go onto older versions
#656 [23:02] <Bankshot1425> why do you only help with the newer ones?
#657 [23:03] <mattym> Bankshot1425, Cause if the problem is caused by a bug, there is nothing that can be done for the older ones.
#658 [23:03] <Bankshot1425> but what if it has to deal with something i had talked to you about before?
#659 [23:04] <Bankshot1425> if has to deal with my computer can't you help?
#660 [23:04] <mattym> Bankshot1425, Get the log from 1.13.1, if we can figure out the issue, we can help you fix it, if that also helps with the older versions, then all is good.
#661 [23:05] <Bankshot1425> okay
#662 [23:13] <Bankshot1425> done
#663 [23:13] <Bankshot1425> https://paste.ubuntu.com/p/h3tRsdtdwW/
#664 [23:13] <Bankshot1425> is that better?
#665 [23:13] <mattym> Bankshot1425, Its correct, unfortunately like the other doesn't show what the issue is.
#666 [23:14] <mattym> Bankshot1425, Let me have the link for the dxdiag, so i can check that
#667 [23:14] <Bankshot1425> okay
#668 [23:14] <Bankshot1425> https://paste.ubuntu.com/p/pvnQ9QGdhc/
#669 [23:14] <Bankshot1425> there you go
#670 [23:15] <mattym> Bankshot1425, One moment
#671 [23:15] <Bankshot1425> sure thing
#672 [23:16] <Bankshot1425> i think i found the issue for my directx
#673 [23:16] <Bankshot1425> the dx setup parameters maybe?
#674 [23:16] <mattym> Bankshot1425, Your drivers are severely outdated.
#675 [23:16] <mattym> Bankshot1425, Download and Install the file from this page https://www.geforce.com/drivers/results/137271
#676 [23:16] <Bankshot1425> everytime i update them it crashes all of my games
#677 [23:17] <Bankshot1425> so i have to role them back beacuse i can never play games
#678 [23:17] <mattym> Bankshot1425, That shouldn't happen.
#679 [23:17] <Bankshot1425> it does and it bothers me a lot
#680 [23:18] * Webchat_51261 [webchat@62.249.146.90] has joined #minecrafthelp
#681 [23:18] <Bankshot1425> but i will try it
#682 [23:18] <Bankshot1425> if it crashes my games again im going to role them back again
#683 [23:20] <Bankshot1425> could it be that i update it from a corrupt geforce experience?
#684 [23:20] <mattym> Bankshot1425, Possibly, that linked driver should update both the drivers and geforce experience
#685 [23:21] <Bankshot1425> okay
#686 [23:21] <Bankshot1425> it says it will take about 40 min
#687 [23:23] <Bankshot1425> wait
#688 [23:23] <Bankshot1425> it says it is going to open as a notebook
#689 [23:23] <Bankshot1425> wtf
#690 [23:23] <Bankshot1425> sorry if it is a profanity free zone
#691 [23:23] <Bankshot1425> i get carried away with where i am typing
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#693 [23:24] <Bankshot1425> that is a good question though
#694 [23:24] <mattym> Bankshot1425, It should just run the install/update
#695 [23:24] <mattym> Bankshot1425, Did you at any point accidentally change what program opens .exe files by default?
#696 [23:25] <Bankshot1425> if i try to download something such as optifine or a texture pack and it pops up as a notepad
#697 [23:25] <Bankshot1425> i might have but a long time ago
#698 [23:25] <Bankshot1425> idk how to change it back
#699 [23:25] <Bankshot1425> to default exe
#700 [23:25] <mattym> Bankshot1425, If you did change that, its extremely hard to fix. But if it was, I dont think you would even be able to open a web browser
#701 [23:26] <Bankshot1425> i can
#702 [23:26] <Bankshot1425> it is mainly when i try to download things such as optifine or texturepacks
#703 [23:26] <Bankshot1425> but idk how to change it back
#704 [23:27] <mattym> Bankshot1425, But if its trying to open things in a notepad that arent supposed to be, then there may be a larger issue with the computer that we wont be able to help with.
#705 [23:27] <Bankshot1425> the download say
#706 [23:29] <Bankshot1425> 399.07-notebook-win8-win7-64bit-international-whql.exe
#707 [23:29] <Bankshot1425> that is what it saya
#708 [23:29] <Bankshot1425> says*
#709 [23:29] <mattym> Bankshot1425, Oh, no, thats just cause its for a laptop.
#710 [23:30] <Bankshot1425> oh
#711 [23:30] <Bankshot1425> okay
#712 [23:30] <Bankshot1425> thank god
#713 [23:30] <Bankshot1425> is there such a way we can join a private call on something such as discord?
#714 [23:30] <Bankshot1425> or would you prefer to tyoe
#715 [23:30] <Bankshot1425> type
#716 [23:30] <mattym> We just use this chat
#717 [23:31] <Bankshot1425> okay
#718 [23:33] * sky [webchat@36.75.228.167] has joined #minecrafthelp
#719 [23:33] <sky> hi
#720 [23:35] <sky> so my small problem is that i forgot my password to my minecraft account, but i dont have access to the email anymor, and when i tried changing emails to my current one it didnt let me do so
#721 [23:35] <mattym> ??> sky account/send-email
#722 [23:35] <Absol> sky: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#723 [23:35] <Absol> sky: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#724 [23:36] <sky> problem is i dont know what my transaction id is, my parents made the purchase around 7 years ago if im not wrong
#725 [23:36] <sky> and i dont really have contact with the one that made the purchase
#726 [23:36] <mattym> ??> sky account/trans-id
#727 [23:36] <Absol> sky: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#728 [23:36] <mattym> sky, If you cant find it from that, fill out the form without it and see how they reply.
#729 [23:37] <sky> i dont have the original email from the purchase
#730 [23:38] <sky> before mid 2011
#731 [23:38] <mattym> sky, Then try filling out the form without the ID.
#732 [23:40] <sky> but it says that i have to contact customer support
#733 [23:41] <sky> it doesnt give me a form to fill
#734 [23:41] <mattym> sky, The one Absol linked first.
#735 [23:42] <sky> the customer/portal/emails/new?
#736 [23:42] <mattym> sky, Yes
#737 [23:43] <sky> it says it need order id tho
#738 [23:43] <mattym> sky, Like I said, fill out the form without it, say you cannot find it, and see how they reply.
#739 [23:43] <sky> oh okay
#740 [23:47] <sky> thanks <3
#741 [23:47] <sky> hope ya have a good day