#MinecraftHelp > 2018-09-10
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#10 [00:36] <oldloginhalp> Hello, is there anywhere I can use my old MC login? my old email is comprimised but i remember my old user and pass
#11 [00:37] <oldloginhalp> If anyone could help that'd be great. I was trying to migrate to a Mojang account and keep receiving an error about user/pass and I'm certain its due to my old email being deleted/comprimised from ~10 yrs ago. If I could use the original account log in somewhere i can get in and get my info tho
#12 [00:38] <oldloginhalp> Thank you in advance for your time
#13 [00:41] <thgilfodrol> oldloginhalp: what is your username?
#14 [00:41] <oldloginhalp> "mnestor57" I believe
#15 [00:42] <oldloginhalp> Thank you for the quick reply
#16 [00:42] <thgilfodrol> oldloginhalp: seems that account is migrated already. have you tried entering all your emails into the forgot password page?
#17 [00:43] <oldloginhalp> I havent, but if that account is migrated already would I just login with my normal password?
#18 [00:43] <oldloginhalp> I believe the account was made around ~2013-2014 if im not mistaken
#19 [00:44] <thgilfodrol> oldloginhalp: if it's migrated, you need to use your email address
#20 [00:45] <thgilfodrol> oldloginhalp: if you no longer have access to it/don't know it, you'll unfortunately need to contact mojang support
#21 [00:45] <thgilfodrol> ??> oldloginhalp account/send-email
#22 [00:45] <Absol> oldloginhalp: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#23 [00:45] <Absol> oldloginhalp: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#24 [00:45] <thgilfodrol> ??> oldloginhalp account/trans-id
#25 [00:45] <Absol> oldloginhalp: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#26 [00:47] * austucus1344 [webchat@mobile-166-216-158-154.mycingular.net] has joined #minecrafthelp
#27 [00:47] <oldloginhalp> alright. im still having trouble here and dont want to reset the password on the account if its registered to an email i no longer have access to. all my original login info is on a seperate computer but it should still be in the input on my old launcher if that hasn't been updated/changed etc. otherwise i may just buy it again. i bought the game n
#28 [00:47] <oldloginhalp> early 10 years ago, it'd be a moot point trying to dig thru my paypal.
#29 [00:48] <oldloginhalp> thank you though i appreciate your time and help. hope the remainder of your day goes great
#30 [00:48] <thgilfodrol> oldloginhalp: no problem, best of luck if you do try to go for it
#31 [00:48] <austucus1344> I have a question about my Minecraft game
#32 [00:48] <thgilfodrol> austucus1344: what is the question?
#33 [00:49] <oldloginhalp> i'll need it. i need my damn fix, i reawakened the beast
#34 [00:50] <oldloginhalp> OLD KING KIKE JEW IS NOW MISTER CRISPY BARBEQUE
#35 [00:50] <austucus1344> i have had Minecraft for a while on my laptop and just wanted to start playing it. i just updated my java and tried to launch the latest release 1.13.1 but it puts me on the title screen for like 2 seconds and the game crashes
#36 [00:51] <thgilfodrol> ??> austucus1344 tools/hjt
#37 [00:51] <Absol> austucus1344: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#38 [00:51] <Absol> austucus1344: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#39 [00:52] <austucus1344> sorry i don't speak that language lol
#40 [00:52] <austucus1344> idk what that is
#41 [00:52] <thgilfodrol> austucus1344: you'll need to follow Absol's instructions
#42 [00:52] <austucus1344> one sec
#43 [00:56] <austucus1344> what will these links do to fix the issue?
#44 [00:56] <austucus1344> just curious
#45 [00:57] <thgilfodrol> austucus1344: they won't fix the issue, they'll provide a diagnostic log for us to potentially identify the issue
#46 [00:58] <austucus1344> ok i am very reluctant to trust people on the internet tho. who are you exactly?
#47 [00:59] <thgilfodrol> austucus1344: I'm a volunteer helper who plays the game too
#48 [00:59] <thgilfodrol> ??> austucus1344 info/volunteer
#49 [00:59] <Absol> austucus1344: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#50 [01:08] <austucus1344> ok absol heres the paste link
#51 [01:08] <austucus1344> https://paste.ubuntu.com/p/4HMVgFB6Tf/
#52 [01:09] <thgilfodrol> austucus1344: can you turn off the discord overlay?
#53 [01:09] <austucus1344> what do you mean
#54 [01:10] <thgilfodrol> austucus1344: you have discord running, which has an ingame overlay that causes issues for the game
#55 [01:10] <austucus1344> it doesn't seem to be running its not on my hotbar
#56 [01:11] <austucus1344> where would i shut it off from
#57 [01:11] <thgilfodrol> austucus1344: hmm, can you get the crash log for the game?
#58 [01:11] <thgilfodrol> ??> austucus1344 launcher/log-txt
#59 [01:11] <Absol> austucus1344: We need to see your full launcher log, which is created in the game directory.
#60 [01:11] <Absol> austucus1344: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#61 [01:14] <austucus1344> https://paste.ubuntu.com/p/RkJ4B4Nxty/
#62 [01:16] <thgilfodrol> austucus1344: is that the file in your .minecraft folder?
#63 [01:18] <austucus1344> give me one moment
#64 [01:18] <austucus1344> it might be loading now
#65 [01:20] <austucus1344> ok so it loaded the game
#66 [01:20] <thgilfodrol> austucus1344: are you able to load/launch a world?
#67 [01:21] <austucus1344> all i had to do was change the number before the g in the jvm arguments to a 4 which i think is ram usage or something and now its loaded
#68 [01:21] <austucus1344> but i have severe lag
#69 [01:21] <austucus1344> i launched a world tho yes
#70 [01:22] <thgilfodrol> austucus1344: allocating more ram would increase the time and processing required to "clear" unused ram, thus causing more lag if you give it too much
#71 [01:22] <thgilfodrol> austucus1344: you should find a good balance; chances are if you're running a vanilla game the defaults are enough
#72 [01:23] <thgilfodrol> austucus1344: you should also close your unused programs if it's a ram issue
#73 [01:23] <austucus1344> nvm it just crashed again
#74 [01:24] <thgilfodrol> ??> austucus1344 launcher/log
#75 [01:24] <Absol> austucus1344: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#76 [01:24] <thgilfodrol> austucus1344: next time it crashes, post the log after the crash
#77 [01:32] <austucus1344> ok im in and its lagging like crazy but still hasn't crashed yet
#78 [01:32] <austucus1344> it is saying this though
#79 [01:32] <austucus1344> Can't keep up! Is the server overloaded? Running 11402ms or 228 ticks behind
#80 [01:33] <austucus1344> Can't keep up! Is the server overloaded? Running 2004ms or 40 ticks behind
#81 [01:33] <thgilfodrol> ??> austucus1344 win/dxdiag
#82 [01:33] <Absol> austucus1344: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#83 [01:35] <austucus1344> ok it crashed ill get you the paste link
#84 [01:35] <austucus1344> https://paste.ubuntu.com/p/qscgh5YsdD/
#85 [01:38] <austucus1344> absol did you get it
#86 [01:39] <thgilfodrol> austucus1344: can you get me the dxdiag log?
#87 [01:39] <thgilfodrol> ??> austucus1344 win/dxdiag
#88 [01:39] <Absol> austucus1344: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#89 [01:44] <austucus1344> got ithttps://paste.ubuntu.com/p/W5Cn43Xtjn/
#90 [01:46] <thgilfodrol> austucus1344: huh, that's a pretty old computer- I'm surprised the game launches sometimes on that
#91 [01:46] <austucus1344> so its the computer?
#92 [01:47] <thgilfodrol> austucus1344: unfortunately, however, that PC is no longer supported by the game, hardware wise
#93 [01:47] <austucus1344> dammn
#94 [01:47] <austucus1344> ok
#95 [01:47] <thgilfodrol> austucus1344: it's crashing with a graphics related error
#96 [01:47] <austucus1344> oh ok
#97 [01:47] <austucus1344> well thanks anyways guys. appreciate the halp
#98 [01:48] <thgilfodrol> austucus1344: you can see the error info page at http://hopper.minecraft.net/help/exit-code/code-1073741819/
#99 [01:49] <austucus1344> ok
#100 [01:49] <thgilfodrol> austucus1344: no problem- best of luck getting it to run on a newer computer
#101 [01:50] <austucus1344> haha thank you
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#105 [05:57] <james150313> need help unable to save download. step1.ogg
#106 [06:27] * javier [webchat@250.red-88-21-110.staticip.rima-tde.net] has joined #minecrafthelp
#107 [06:27] <javier> hola
#108 [06:28] <javier> no me va el maincraf
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#112 [07:29] <Guest23519> am getting some exstreame Mouse Acceleration in minecraft even in older versons and Mouse Acceleration is off ? somebody help me
#113 [07:29] <Guest23519> am getting some exstreame Mouse Acceleration in minecraft even in older versons and Mouse Acceleration is off ? somebody help me
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#115 [07:33] * Leofency [webchat@static243-206-192.mimer.net] has joined #minecrafthelp
#116 [07:33] <Leofency> hi
#117 [07:34] <Leofency> how do i turn of Mouse Acceleration in minecraft. (i dont have it enabled in windows ither)
#118 [07:34] * rufo123 [webchat@ispc-static-86.84-47-111.telekom.sk] has joined #minecrafthelp
#119 [07:35] <rufo123> Hi can anybody help me resolve lag spike while refreshing servers in menu? Refresh was always At instant and it started lagging few days ago..
#120 [07:36] <Leofency> how many servers have you in your server list?
#121 [07:36] <Leofency> it could just be that you have too many servers
#122 [07:36] <Leofency> added
#123 [07:36] <rufo123> I have only 2 server
#124 [07:36] <Leofency> ?
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#126 [07:37] <Greymagic27> @rufo123, How severe are these lag spikes?
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#129 [07:40] <rufo123> I must wait 3 seconds while refreshing. It wouldn't be so anoying but it also spikes when I press Multiplayer button...
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#133 [08:24] * iTz_Naruto_YT [webchat@host-41.45.216.13.tedata.net] has joined #minecrafthelp
#134 [08:25] <iTz_Naruto_YT> HELLO
#135 [08:25] <Greymagic27> Um hi
#136 [08:25] <iTz_Naruto_YT> i want to help please
#137 [08:25] <Greymagic27> Sure, Just wait until someone needs support
#138 [08:25] <iTz_Naruto_YT> i want
#139 [08:26] <iTz_Naruto_YT> My Minecraft Doesnt Work
#140 [08:26] <iTz_Naruto_YT> hey
#141 [08:26] <iTz_Naruto_YT> can Any one Help ME
#142 [08:26] <Greymagic27> What is the problem with it
#143 [08:26] <iTz_Naruto_YT> My Minecraft Is Crashed
#144 [08:27] <iTz_Naruto_YT> while IM Joining Singleplayer
#145 [08:27] <iTz_Naruto_YT> and I Cant join Multiplayer Too
#146 [08:27] <iTz_Naruto_YT> He say : java.lang.nullpointerexception: group
#147 [08:28] <Greymagic27> ??> iTz_Naruto_YT launcher/crash-log
#148 [08:28] <iTz_Naruto_YT> Hey
#149 [08:28] <Absol> iTz_Naruto_YT: We need to see your crash log, which is created after a crash.
#150 [08:28] <Absol> iTz_Naruto_YT: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#151 [08:28] <iTz_Naruto_YT> https://paste.ubuntu.com/p/w4Wpzd4nWB/
#152 [08:28] <iTz_Naruto_YT> This IS MY log
#153 [08:29] <iTz_Naruto_YT> Hey
#154 [08:29] <Greymagic27> ?? @iTz_Naruto_YT tools/hjt
#155 [08:29] <iTz_Naruto_YT> I Tell You That In Discord HHH
#156 [08:29] <Greymagic27> ??> @iTz_Naruto_YT tools/hjt
#157 [08:29] <Greymagic27> Grrr absol
#158 [08:29] <Greymagic27> ??> @iTz_Naruto_YT tools/hjt
#159 [08:29] <Absol> @iTz_Naruto_YT: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#160 [08:29] <Absol> @iTz_Naruto_YT: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#161 [08:32] <iTz_Naruto_YT> Here
#162 [08:32] <iTz_Naruto_YT> https://paste.ubuntu.com/p/n5pNCDngDY/
#163 [08:33] <Greymagic27> ??> @iTz_Naruto_YT av/avg
#164 [08:33] <Absol> @iTz_Naruto_YT: AVG's antivirus program is known to interfere with Minecraft's self-update process. You will have to disable AVG's LinkScanner feature for Minecraft to update itself properly. To do so see the instructions here: https://bit.ly/2KncjCZ
#165 [08:33] <Absol> @iTz_Naruto_YT: Alternatively, use a different AV program, such as Malwarebytes; see ?? av/malwarebytes for more information.
#166 [08:34] <iTz_Naruto_YT> I Will Unstall it If Minecraft Will Fix
#167 [08:34] <Greymagic27> Follow the instructions I gave you
#168 [08:34] <Greymagic27> Once you complete the instructions launch your minecraft
#169 [08:35] * thelounge14 [webchat@50.111.81.25] has joined #minecrafthelp
#170 [08:36] <thelounge14> HEllo my question is i had the error The game crashed whilst initializing game
#171 [08:36] <thelounge14> Error: org.lwjgl.LWJGLException: Pixel format not accelerated
#172 [08:36] <Greymagic27> ??> @thelounge14 win/dxdiag
#173 [08:36] <Absol> @thelounge14: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#174 [08:36] <iTz_Naruto_YT> OMG
#175 [08:36] <thelounge14> Wait XD
#176 [08:36] <thelounge14> i forgot to instal java
#177 [08:36] <iTz_Naruto_YT> OMG again
#178 [08:37] <thelounge14> install*
#179 [08:37] <iTz_Naruto_YT> Im In Hyoixel !
#180 [08:37] <iTz_Naruto_YT> Hypixel
#181 [08:37] <iTz_Naruto_YT> OMGGGG
#182 [08:37] <Greymagic27> @iTz_Naruto_YT, Does it work then?
#183 [08:37] <iTz_Naruto_YT> Amazing Team
#184 [08:37] <iTz_Naruto_YT> Yeah
#185 [08:37] <Greymagic27> I'm glad you it works
#186 [08:37] <Greymagic27> it*
#187 [08:37] <Greymagic27> I'm glad it works**
#188 [08:37] <iTz_Naruto_YT> i can join Multiplayer
#189 [08:37] <thelounge14> Wait i think my problem is i forgot java
#190 [08:38] <thelounge14> TRying it now
#191 [08:38] <iTz_Naruto_YT> Yes
#192 [08:38] <iTz_Naruto_YT> it Working
#193 [08:38] <iTz_Naruto_YT> Im Playing Now
#194 [08:39] <iTz_Naruto_YT> But I Stooped AVG for ever ?
#195 [08:39] <iTz_Naruto_YT> OR What
#196 [08:39] <iTz_Naruto_YT> i have Panda and AVG
#197 [08:39] <Greymagic27> @iTz_Naruto_YT, You just disabled the linkscanner feature
#198 [08:39] <thelounge14> DO i give you the pastebin link?
#199 [08:39] <Greymagic27> @thelounge14, Yes please
#200 [08:40] <thelounge14> ok
#201 [08:41] <thelounge14> here
#202 [08:41] <thelounge14> https://paste.ubuntu.com/p/dkknR4KrG4/
#203 [08:42] <Greymagic27> @thelounge14, Can you check if your computer needs to do an update for me
#204 [08:42] <thelounge14> how?
#205 [08:42] <Greymagic27> Press the windows key
#206 [08:42] <Greymagic27> Search update
#207 [08:42] <thelounge14> ok
#208 [08:43] * Mist [webchat@199.235.181.161] has joined #minecrafthelp
#209 [08:43] <Mist> https://paste.ubuntu.com/p/JVqvZcJVpt/
#210 [08:44] <Greymagic27> @Mist, What was the error?
#211 [08:44] <Mist> https://paste.ubuntu.com/p/JVqvZcJVpt/
#212 [08:44] <Greymagic27> I see that, But what was the error you got
#213 [08:44] <thelounge14> i have one
#214 [08:45] <thelounge14> the: NVIDIA driver update for NVIDIA NVS 3100M
#215 [08:45] <Mist> "Game Crash: an unexpected error has occured and the game has crashed. sorry for you inconvenience
#216 [08:45] <Greymagic27> Please do that update @thelounge14
#217 [08:45] <thelounge14> ok
#218 [08:45] <Greymagic27> ??> @Mist launcher/crash-log
#219 [08:45] <Absol> @Mist: We need to see your crash log, which is created after a crash.
#220 [08:45] <Absol> @Mist: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#221 [08:45] <thelounge14> i have to restart my sytem
#222 [08:45] <thelounge14> system
#223 [08:45] <Mist> https://paste.ubuntu.com/p/WM8HpW5gc8/
#224 [08:45] <Greymagic27> @thelounge14, That's fine, Just come back once it is done
#225 [08:46] <thelounge14> ok
#226 [08:46] <Greymagic27> @Mist, I'm not sure how to help you, Can you come back later once a trusted member comes online?
#227 [08:47] <Mist> k..
#228 [08:47] <Mist> Absol is this what you wanted?:https://paste.ubuntu.com/p/WM8HpW5gc8/
#229 [08:48] <Lord_Ralex> Mist, why are you using 1.8
#230 [08:48] <Mist> its what i use
#231 [08:48] <Lord_Ralex> We do not support versions that are years old.
#232 [08:49] <Mist> alright... I use 1.8 because it is PvP based and I play competitively on 1.8
#233 [08:49] <Mist> but i guess you cant help with 1.8 so ima just go..
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#235 [08:53] * thelander4 [webchat@50.111.81.25] has joined #minecrafthelp
#236 [08:53] <thelander4> OK i'm back
#237 [08:54] <thelander4> my computer restarted
#238 [08:54] <thelander4> so now i just try minecraft?
#239 [08:54] <Greymagic27> @thelander4, Mhm
#240 [08:54] <thelander4> so now do i just try minecraft again?
#241 [08:54] <Greymagic27> Yes
#242 [08:54] <thelander4> okj
#243 [08:54] <thelander4> ok*
#244 [08:55] * Chikokishi [webchat@g1.58-98-241.ppp.wakwak.ne.jp] has joined #minecrafthelp
#245 [08:55] <Chikokishi> Im running a small server for 3-4 people, but the memory climbs from 100mb to 800mb, then resets to 100mb... again climbs to 800mb, and falls again. Its a very steady cycle. is this normal?
#246 [08:55] <thelander4> Now uhh will it matter if im running 1.12.2 or 1.13.1?
#247 [08:56] <Greymagic27> @thelander4, Please try 1.13.1
#248 [08:56] <thelander4> ok
#249 [08:56] <thelander4> i prefer 1.12 over 1.13 because it is laggy but ok
#250 [08:58] <thelander4> it is downloading now
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#253 [08:59] <thelander4> One question
#254 [08:59] <Greymagic27> Mhm
#255 [09:00] <thelander4> it said downloading ender_fish.jar.... what are ender fish?
#256 [09:00] <Greymagic27> No idea
#257 [09:00] <thelander4> oh
#258 [09:00] <Greymagic27> They are endermites
#259 [09:00] <thelander4> Oh
#260 [09:00] <thelander4> ok
#261 [09:00] <thelander4> its loading now
#262 [09:00] <thelander4> TAhnk you
#263 [09:00] <thelander4> thank*
#264 [09:00] <Greymagic27> Your welcome
#265 [09:03] <thelander4> what hypixels ip again?
#266 [09:03] <Greymagic27> mc.hypixel.net
#267 [09:04] * Defektro [defektro@hilla.kapsi.fi] has joined #minecrafthelp
#268 [09:04] <thelander4> ok thank you
#269 [09:04] <Greymagic27> Your welcome
#270 [09:05] <thelander4> Im so sorry but how do i turn my graphics down?
#271 [09:06] <Greymagic27> Go to options, video settings
#272 [09:06] <thelander4> ok
#273 [09:07] <thelander4> What does mipmap do?
#274 [09:07] <Greymagic27> Mip mapping lowers the quality distant textures, typically reduces flickering and aliasing on the texture itself. The level determines how close it will blur textures compared to where you are.
#275 [09:08] <thelander4> ok so should i turn those to one?
#276 [09:08] <thelander4> ]\
#277 [09:08] <Greymagic27> Depends how your minecraft is running
#278 [09:08] <thelander4> LAggy
#279 [09:08] <thelander4> very laggy
#280 [09:08] <Greymagic27> Then yes, You can try turning it down
#281 [09:09] <thelander4> ok
#282 [09:10] <thelander4> is it normal for it to freeze when you turn it down?
#283 [09:10] <Greymagic27> Mine does
#284 [09:10] <thelander4> ok so it fine
#285 [09:11] <thelander4> Im sorry but one more question.... what is VBOs?
#286 [09:11] <thelander4> Are*
#287 [09:12] <Greymagic27> Leave that on for now
#288 [09:12] <Greymagic27> It gives you better FPS on some systems
#289 [09:12] <thelander4> ok
#290 [09:13] <thelander4> Lol im kinda lonely.. wanna play some bedwars?
#291 [09:13] <thelander4> just asking
#292 [09:13] <Greymagic27> @thelander4, I'm a bit busy right now writing up guidlines for a discord
#293 [09:13] <thelander4> Oh ok :(
#294 [09:23] * gs08maghe [webchat@91.84-48-238.nextgentel.com] has joined #minecrafthelp
#295 [09:24] <gs08maghe> My singleplayer world is gone, can I get it back
#296 [09:25] <Greymagic27> Sadly not
#297 [09:25] <gs08maghe> who are you?
#298 [09:25] <Greymagic27> ??> @gs08maghe info/volunteer
#299 [09:25] <Absol> @gs08maghe: The people in this channel offering assistance have no affiliation with Mojang, and are volunteering their time.
#300 [09:25] <Greymagic27> Thats who I am ^
#301 [09:25] <Greymagic27> I am a volunteer
#302 [09:26] <gs08maghe> OK, im sorry. But I did not delete it, it just dissapeared
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#307 [10:13] * jimmietarmakten [webchat@c83-251-127-152.bredband.comhem.se] has joined #minecrafthelp
#308 [10:14] <jimmietarmakten> when i open minecraft the menu textures bug and i cant see shit, what do i do?
#309 [10:14] <Absol> jimmietarmakten: Please keep it civil
#310 [10:14] <jimmietarmakten> when i open minecraft the menu textures bug and i cant see anything, what do i do?
#311 [10:15] * jimmietarmakten [webchat@c83-251-127-152.bredband.comhem.se] has quit. (Client Quit)
#312 [10:16] * e_l1997_ [~quassel@77.240.75.41] has joined #minecrafthelp
#313 [10:16] * e_l1997 [~quassel@77.240.75.41] has quit. (Ping timeout: 190 seconds)
#314 [10:20] <Evilkelly> <- Account prob have i to wait now ?
#315 [10:20] <Greymagic27> @Evilkelly, What do you mean
#316 [10:20] <Evilkelly> Forget password / usename
#317 [10:21] <Greymagic27> ??> @Evilkelly account/forgot-login
#318 [10:21] <Absol> @Evilkelly: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#319 [10:21] <Absol> @Evilkelly: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#320 [10:22] <Evilkelly> i try to reset my Password but i dont get any Email
#321 [10:22] <Greymagic27> Do you get the confirmation email?
#322 [10:22] <Evilkelly> I dont register want to log in
#323 [10:22] <Greymagic27> ?
#324 [10:23] <Greymagic27> ??> @Evilkelly account/send-email
#325 [10:23] <Absol> @Evilkelly: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#326 [10:23] <Absol> @Evilkelly: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#327 [10:23] <Greymagic27> ??> @Evilkelly account/trans-id
#328 [10:23] <Absol> @Evilkelly: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#329 [10:24] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#330 [10:26] * e_l1997_ [~quassel@77.240.75.41] has quit. (Ping timeout: 202 seconds)
#331 [10:29] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#332 [10:46] <Evilkelly> OK thx for the liks but it dont helped transaction ID i dont know i bought this game in Alpa state (2010) so i dont remember
#333 [10:46] <Greymagic27> Follow the same link and miss out the transaction ID, Explain that you can't find it
#334 [11:23] * NickG365_ [~NickG365@pipeline.starlabs.theflash.rocks] has joined #minecrafthelp
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#336 [11:28] * zsoja [webchat@catv-212-96-41-143.catv.broadband.hu] has joined #minecrafthelp
#337 [11:28] <zsoja> hello !
#338 [11:30] * zsoja [webchat@catv-212-96-41-143.catv.broadband.hu] has quit. (Client Quit)
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#342 [12:39] * Oresprays [webchat@81-227-42-41-no2390.tbcn.telia.com] has joined #minecrafthelp
#343 [12:40] <Oresprays> hello
#344 [12:40] <Greymagic27> Hello
#345 [12:40] <Oresprays> i have a problem with my realm i cant reset my worlds?
#346 [12:40] <Greymagic27> What do you mean?
#347 [12:40] <Oresprays> i only get error 500
#348 [12:41] <Oresprays> i cant reset my worlds on my realm?
#349 [12:41] * Oresprays [webchat@81-227-42-41-no2390.tbcn.telia.com] has quit. (Client Quit)
#350 [12:47] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Remote host closed the connection)
#351 [12:47] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
#352 [13:43] * Kelis [webchat@02dcbdaa.bb.sky.com] has joined #minecrafthelp
#353 [13:44] <Kelis> My friend is still having trouble getting on as its still having trouble loading
#354 [13:45] <Kelis> she has tried everything she can think of to help it but nothing has worked at all
#355 [13:45] <mattym> Kelis, Your friend needs to join the chat.
#356 [13:45] <Kelis> oh ok
#357 [13:56] * thelounge79 [webchat@dslb-178-012-003-250.178.012.pools.vodafone-ip.de] has joined #minecrafthelp
#358 [14:00] <thelounge79> Hey guys I've bought minecraft in 2015 but today says I doesn't own this (sry for my bad english hope you can help me)
#359 [14:01] <mattym> thelounge79, Are you sure you are logging in with the correct account?
#360 [14:01] <thelounge79> Yes
#361 [14:01] <thelounge79> I've only one account
#362 [14:02] <mattym> thelounge79, If you log in at account.mojang.com/me what does it say below "My Games"
#363 [14:04] <Ley> I can't go to "My Games" but if you mean only "Games" than Minecraft, Cobalt and Scrolls
#364 [14:05] <mattym> Ley, Does it list your ingame name next to the entry for Minecraft
#365 [14:07] <Ley> No
#366 [14:07] <mattym> Ley, Under profile name for minecraft, it does not show your ingame name?
#367 [14:08] <mattym> Ley, On account.mojang.com/me not under the games dropdown
#368 [14:08] <mattym> Ley, It should list your games, if there is no My Games section on that page, you are not logged into the account your purchase of the game is on.
#369 [14:09] <Ley> Ok
#370 [14:30] * Will [webchat@76-11-78-249.eastlink.ca] has joined #minecrafthelp
#371 [14:31] * Will [webchat@76-11-78-249.eastlink.ca] has quit. (Client Quit)
#372 [14:37] * batuhan [webchat@78.190.157.136.static.ttnet.com.tr] has joined #minecrafthelp
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#376 [16:02] * SivaQueen [webchat@68-202-234-100.res.bhn.net] has joined #minecrafthelp
#377 [16:03] <SivaQueen> i have forgotten my security questions how would i be able to reset them
#378 [16:04] <mattym> SivaQueen, Do you still have access to the email tied to your email?
#379 [16:04] <mattym> account*
#380 [16:04] <SivaQueen> yes i do
#381 [16:04] <mattym> ??> SivaQueen account/challenge-reset
#382 [16:04] <mattym> SivaQueen, One moment
#383 [16:05] <mattym> ??> SivaQueen account/challenge/reset
#384 [16:05] <Absol> SivaQueen: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#385 [16:05] <SivaQueen> thank you
#386 [16:05] <SivaQueen> thank you
#387 [16:05] * SivaQueen [webchat@68-202-234-100.res.bhn.net] has left #minecrafthelp
#388 [16:08] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#389 [16:21] * Kelis [webchat@02dcbdaa.bb.sky.com] has quit. (Quit: webchat.esper.net)
#390 [16:37] * CrackPoishii [webchat@x4e3729f1.dyn.telefonica.de] has joined #minecrafthelp
#391 [16:37] <CrackPoishii> Hello?
#392 [16:37] * CrackPoishii [webchat@x4e3729f1.dyn.telefonica.de] has quit. (Client Quit)
#393 [16:38] * CrackPoishii [webchat@x590fef95.dyn.telefonica.de] has joined #minecrafthelp
#394 [16:39] <CrackPoishii> I cant login to my Account
#395 [16:40] <CrackPoishii> What can I do
#396 [16:40] <CrackPoishii> :(
#397 [16:42] * eduardo [webchat@190.14.129.63] has joined #minecrafthelp
#398 [16:42] <eduardo> I can not enter minecraft
#399 [16:43] * CrackPoishii [webchat@x590fef95.dyn.telefonica.de] has quit. (Client Quit)
#400 [16:45] * CrackPoishii [webchat@x590fef95.dyn.telefonica.de] has joined #minecrafthelp
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#402 [16:51] * Gustavo [webchat@191-17-199-67.user.vivozap.com.br] has joined #minecrafthelp
#403 [16:53] <Gustavo> hey man
#404 [16:53] <Gustavo> my minecraft just starts to freeze in the home screen
#405 [16:53] <Gustavo> And I can not do anything, since the computer also crashes
#406 [16:54] <Gustavo> do you know what it could be?
#407 [16:57] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#408 [17:11] * INeedHelpPlease [webchat@c-174-63-197-122.hsd1.ga.comcast.net] has joined #minecrafthelp
#409 [17:11] <INeedHelpPlease> hey what do I do if the game says crashed while initializing game
#410 [17:19] * MicaPlum [webchat@201.6.228.15] has joined #minecrafthelp
#411 [17:21] * MicaPlum [webchat@201.6.228.15] has quit. (Client Quit)
#412 [18:47] * katie [webchat@cpe-static-cedarcrestcollege-rtr-g0.all.ptd.net] has joined #minecrafthelp
#413 [18:48] <katie> I previously purchased minecraft. Havent had it installed for a while, I went to login, found out my account has been logged into by someone else also I can't seem to redownload minecraft without purchasing again.
#414 [18:48] <webrosc> ??> katie account/hacked
#415 [18:48] <Absol> katie: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#416 [18:48] <Absol> katie: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#417 [18:50] * Nystrex [webchat@166-48-42-178.cable.yesup.net] has joined #minecrafthelp
#418 [18:50] <Nystrex> Hi
#419 [18:50] <katie> I just need to be able to download minecraft without repurchase
#420 [18:50] <katie> i have proof of purchase
#421 [18:50] <Nystrex> hello, can anyone help me?
#422 [18:51] <webrosc> katie, to do that you login to your account, if you can't login becuase someone got into your account contact Mojang
#423 [18:51] <Nystrex> hello
#424 [18:51] * Nystrex [webchat@166-48-42-178.cable.yesup.net] has quit. (Client Quit)
#425 [18:51] <katie> I already logged in and changed my password
#426 [18:51] * Nystrex [webchat@166-48-42-178.cable.yesup.net] has joined #minecrafthelp
#427 [18:51] <katie> i just need my copy of minecraft back
#428 [18:51] <Nystrex> Hey, can anyone help me?
#429 [18:51] <webrosc> https://minecraft.net/en-us/download/?ref=bm
#430 [18:51] <webrosc> ?> Nystrex ask
#431 [18:51] <webrosc> ??> Nystrex ask
#432 [18:51] <Absol> Nystrex: Please don't ask to ask or just say "I need help" - just ask your question or state what you need help with, and be as specific as possible.
#433 [18:52] <Absol> Nystrex: If you are unsure if the question is appropriate, just ask it and you will be informed if it is not.
#434 [18:52] <Nystrex> ok
#435 [18:52] <Nystrex> so i have my own custom client (not hacked client) and when i want to run it throught intellij it doesnt load and it gives me an error
#436 [18:52] <webrosc> katie, use that link, and if your logging into minecraft.net and its saying buy the game, you are logged into the wrong account
#437 [18:53] <webrosc> Nystrex, we only support the official unmodded client here
#438 [18:53] <katie> found it. thx
#439 [18:53] * katie [webchat@cpe-static-cedarcrestcollege-rtr-g0.all.ptd.net] has quit. (Quit: webchat.esper.net)
#440 [18:53] <Nystrex> well webrosc even if i didnt have my code in the minecraft and i try to load it through intellij it crashes
#441 [18:53] <Nystrex> like vanilla
#442 [18:54] <webrosc> as i said, we only support the official client here, not one you made
#443 [18:54] <Nystrex> alright
#444 [18:54] <Nystrex> thanks anyway
#445 [18:54] <Nystrex> have a good day
#446 [18:54] * Nystrex [webchat@166-48-42-178.cable.yesup.net] has quit. (Client Quit)
#447 [19:38] * DarkNoddy [~mordi@ti0020a400-0069.bb.online.no] has quit. ()
#448 [19:53] * dogg [webchat@104-56-168-161.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#449 [19:54] <dogg> hey, im trying to open the game and it says "Unable to save download. fil_ph.json" i would like a lil help with this
#450 [19:55] <webrosc> uninstall bytefence
#451 [19:56] <dogg> dont have that
#452 [19:56] <webrosc> ??> dogg tools/hjt
#453 [19:56] <Absol> dogg: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#454 [19:56] <Absol> dogg: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#455 [19:57] * dogg [webchat@104-56-168-161.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#456 [21:09] * Webchat_20508 [webchat@172-222-136-250.dhcp.chtrptr.net] has joined #minecrafthelp
#457 [21:11] * Webchat_20508 [webchat@172-222-136-250.dhcp.chtrptr.net] has quit. (Client Quit)
#458 [21:46] * dcsanity [webchat@47.184.144.229] has joined #minecrafthelp
#459 [21:48] * Webchat_85671 [webchat@d50-99-75-100.abhsia.telus.net] has joined #minecrafthelp
#460 [21:49] <Webchat_85671> i just bouth the game but it keeps crashing so i am unable to play
#461 [21:50] <Webchat_85671> my internet is up and running perfectly
#462 [21:52] <dcsanity> i have purchased minecraft a long time ago when i used to have a pc. i recently have gotten a new pc and wanted to download it again. i forgot the password and went through the process of changing it but when i logged in it said i needed to "migrate the account". so i went through that process of that and it says my username is wrong. i went to cha
#463 [21:52] <dcsanity> nge it and it just takes me to a random screen where i cant change it. i have minecraft on xbox one too so im not trying to buy it again. im not sure what do...
#464 [21:52] <webrosc> dcsanity, contact Mojang
#465 [21:52] <webrosc> Webchat_85671, post the crash report to paste.ubuntu.com then link that here
#466 [21:53] * dcsanity [webchat@47.184.144.229] has quit. (Quit: webchat.esper.net)
#467 [21:56] <Webchat_85671> https://paste.ubuntu.com/p/bckNxvxZVx/
#468 [21:56] <Webchat_85671> done
#469 [21:57] <webrosc> read what i said
#470 [21:57] <Webchat_85671> me?
#471 [21:58] <webrosc> yes, need the crash report, not what you asked here
#472 [21:58] <Webchat_85671> well how do i do that?
#473 [21:58] <webrosc> when the game crashes it shows a error message yes?
#474 [21:59] <Webchat_85671> yes
#475 [21:59] <Webchat_85671> but no option to contact anyone
#476 [21:59] <webrosc> put that on paste.ubuntu.com and link it here
#477 [22:01] <Webchat_85671> im sorry im not understanding what you are trying to tell me to do here
#478 [22:01] <webrosc> we need to see the crash report/log and error messages
#479 [22:02] <webrosc> without them its impossible to guess whats happening
#480 [22:03] <Webchat_85671> im not sure how to show that to you, there is no link i can send
#481 [22:05] <Webchat_85671> it says i can view crash report
#482 [22:05] <Webchat_85671> i can copy that and send that
#483 [22:05] <Webchat_85671> but there is no link
#484 [22:05] <webrosc> view it, then copy/paste it to paste.ubuntu.com, like you did with the message you put on there
#485 [22:08] <Webchat_85671> ok i did that
#486 [22:08] <Webchat_85671> do i copy and paste that link here now?
#487 [22:08] <webrosc> yes
#488 [22:09] <Webchat_85671> ---- Minecraft Crash Report ---- // You're mean. Time: 9/10/18 9:04 PM Description: Initializing game java.lang.IllegalStateException: GLFW error 65542: WGL: The driver does not appear to support OpenGL at cgc.b(SourceFile:218) at cgc$$Lambda$816/407958234.invoke(Unknown Source) at org.lwjgl.glfw.GLFWErrorCallbackI.callback(GLFWErrorCallbackI.java:
#489 [22:09] <Webchat_85671> 36) at org.lwjgl.system.JNI.invokePPPP(Native Method) at org.lwjgl.glfw.GLFW.nglfwCreateWindow(GLFW.java:1649) at org.lwjgl.glfw.GLFW.glfwCreateWindow(GLFW.java:1827) at cgc.<init>(SourceFile:99) at cgb.a(SourceFile:79) at cfs.am(SourceFile:439) at cfs.a(SourceFile:380) at net.minecraft.client.main.Main.main(SourceFile:144) A detailed walkthrough o
#490 [22:09] <Webchat_85671> f the error, its code path and all known details is as follows: --------------------------------------------------------------------------------------- -- Head -- Thread: Client thread Stacktrace: at cgc.b(SourceFile:218) at cgc$$Lambda$816/407958234.invoke(Unknown Source) at org.lwjgl.glfw.GLFWErrorCallbackI.callback(GLFWErrorCallbackI.java:36) at
#491 [22:09] <Webchat_85671> org.lwjgl.system.JNI.invokePPPP(Native Method) at org.lwjgl.glfw.GLFW.nglfwCreateWindow(GLFW.java:1649) at org.lwjgl.glfw.GLFW.glfwCreateWindow(GLFW.java:1827) at cgc.<init>(SourceFile:99) at cgb.a(SourceFile:79) at cfs.am(SourceFile:439) -- Initialization -- Details: Stacktrace: at cfs.a(SourceFile:380) at net.minecraft.client.main.Main.main(Sour
#492 [22:09] <Webchat_85671> ceFile:144) -- System Details -- Details: Minecraft Version: 1.13.1 Operating System: Windows 10 (amd64) version 10.0 Java Version: 1.8.0_51, Oracle Corporation Java VM Version: Java HotSpot(TM) 64-Bit Server VM (mixed mode), Oracle Corporation Memory: 404209592 bytes (385 MB) / 570425344 bytes (544 MB) up to 1073741824 bytes (1024 MB) JVM Flags: 9
#493 [22:09] * Absol kicked Webchat_85671 from #minecrafthelp (Reason: ebchat_85671 :Stop spamming)
#494 [22:09] * webrosc sighs
#494 [22:12] * Webchat_66695 [webchat@d50-99-75-100.abhsia.telus.net] has joined #minecrafthelp
#495 [22:13] <Webchat_66695> i was just on here but was kicked for some reason
#496 [22:13] <webrosc> because you failed to follow the instruction given and instead of posting a link to paste.ubuntu.com like told you tried to posts the whole crash report here
#497 [22:14] <Webchat_66695> https://paste.ubuntu.com/p/5fbFcR8CK4/
#498 [22:14] <Webchat_66695> thats the link
#499 [22:14] <webrosc> ok, now follow what absol says
#500 [22:14] <webrosc> ??> Webchat_66695 win/dxdiag
#501 [22:14] <Absol> Webchat_66695: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#502 [22:20] <Webchat_66695> ok i did i have the link copied, do i send that one on here now?
#503 [22:20] <Webchat_66695> im just confused because it says read on
#504 [22:20] <webrosc> no, post it to skynet.... yes post it here, how else can we read it?
#505 [22:21] <Webchat_66695> https://paste.ubuntu.com/p/3Gspx7hqhZ/
#506 [22:21] <webrosc> your computer is well below the requirements for minecraft
#507 [22:21] <webrosc> https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#508 [22:22] <webrosc> you need a new computer if you want to play minecraft
#509 [22:22] <Webchat_66695> are you able to give me a refund then?
#510 [22:22] <webrosc> we are not Mojang, so no we can't
#511 [22:23] <webrosc> ??> Webchat_66695 account/refund
#512 [22:23] <Absol> Webchat_66695: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#513 [22:30] <Webchat_66695> k thanks
#514 [23:48] * china [webchat@cpe-104-230-245-205.columbus.res.rr.com] has joined #minecrafthelp
#515 [23:50] <china> ok so on twich I am using mod packs they work fine now I cant use a sigle one
#516 [23:55] <webrosc> china, this chat is for non-modded support, you can however make a thread on https://www.minecraftforum.net/forums/support/java-edition-support and wait for someone to help there