#1 [01:08] * Webchat_94486 [webchat@c-67-173-2-88.hsd1.il.comcast.net] has joined #minecrafthelp
#2 [01:08] <Webchat_94486> Team
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#4 [01:50] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has joined #minecrafthelp
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#9 [03:44] <Rapidize> Hi
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#11 [03:47] * EricT [webchat@80-161-182-165-cable.dk.customer.tdc.net] has joined #minecrafthelp
#12 [03:51] <EricT> So my acc was probably hacked last year, as I see on my email getting a verification code to make this Mojang acc, but I do not remember doing this myself. Is there any way for me to get my account back, if he just made a mojang acc to his email, so my email will acctually be useless now?
#13 [04:11] * thelounge48 [webchat@r49-3-103-157.cpe.vividwireless.net.au] has joined #minecrafthelp
#14 [04:13] <thelounge48> I am currently trying to install a minecraft texture pack, but whenever I do so. It crashes the game. Thoughts?
#15 [04:44] * thelounge77 [webchat@cpe-58-172-193-61.tb02.tas.asp.telstra.net] has joined #minecrafthelp
#16 [04:44] <thelounge77> hi
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#18 [04:51] * calimero [webchat@aftr-37-201-192-229.unity-media.net] has joined #minecrafthelp
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#23 [08:05] * DjGamerDz [webchat@105.98.16.253] has joined #minecrafthelp
#24 [08:05] <DjGamerDz> hi
#25 [08:06] <Greymagic27> Hi
#26 [08:06] * DjGamerDz [webchat@105.98.16.253] has quit. (Client Quit)
#27 [08:13] * DjGamerDz [webchat@105.98.25.194] has joined #minecrafthelp
#28 [08:13] <DjGamerDz> hi
#29 [08:13] <DjGamerDz> I have a problem with the game
#30 [08:13] <Greymagic27> What is the problem?
#31 [08:13] <DjGamerDz> The game does not respond when it starts
#32 [08:14] <Greymagic27> ??> @DjGamerDz tools/hjt
#33 [08:14] <Absol> @DjGamerDz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#34 [08:14] <Absol> @DjGamerDz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#35 [08:14] <DjGamerDz> ok
#36 [08:15] <DjGamerDz> but its works fine
#37 [08:15] <DjGamerDz> Except this problem
#38 [08:15] <Greymagic27> Please follow the steps absol has given you
#39 [08:16] <DjGamerDz> ok
#40 [08:19] * iSixerp [webchat@2.93.138.111] has joined #minecrafthelp
#41 [08:20] <DjGamerDz> https://paste.ubuntu.com/p/VdpgXkFYfD/
#42 [08:21] <iSixerp> Hello, in this video you can see how the player falls, but for some reason the damage doesn't pass through it, only hearts taken away, please HELP
#43 [08:22] <iSixerp> https://www.youtube.com/watch?v=xc1EmGo_Tzc
#44 [08:22] <Greymagic27> If you want to report this person please use the report system on the server
#45 [08:23] <iSixerp> please?
#46 [08:23] <iSixerp> Absol
#47 [08:23] <Greymagic27> Absol is a bot, If you want to report the person you will need to use the report system on the server
#48 [08:24] <iSixerp> Hello, in this video you can see how the player falls, but for some reason the damage doesn't pass through it, only hearts taken away, please HELP
#49 [08:24] <iSixerp> https://www.youtube.com/watch?v=xc1EmGo_Tzc
#50 [08:24] <iSixerp> how to do it?
#51 [08:25] <Greymagic27> @iSixerp, It depends what server it is, There might a report button on the websites or on the fourms
#52 [08:25] <iSixerp> no, the person who used it said it in the settings of minecraft was doing
#53 [08:25] <iSixerp> idk
#54 [08:26] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
#55 [08:28] * DjGamerDz [webchat@105.98.99.66] has joined #minecrafthelp
#56 [08:29] <DjGamerDz> hi
#57 [08:29] <DjGamerDz> I have a problem with the game
#58 [08:29] <Greymagic27> @DjGamerDz, Disable the discord overlay
#59 [08:29] <Greymagic27> @DjGamerDz, If that does not work please uninstall discord
#60 [08:29] <DjGamerDz> The game does not respond when it starts
#61 [08:29] <DjGamerDz> discord?
#62 [08:29] <Greymagic27> @DjGamerDz, Please follow the steps I have given you above
#63 [08:30] <DjGamerDz> ok
#64 [08:35] <DjGamerDz> done
#65 [08:36] <DjGamerDz> uninstall discord
#66 [08:36] <Greymagic27> @DjGamerDz, Please try to launch your minecaft now
#67 [08:36] <DjGamerDz> ok
#68 [08:40] <iSixerp> Can someone help me?
#69 [08:40] <Greymagic27> @iSixerp, I have already told you to report the player on the server
#70 [08:41] <iSixerp> You mean report? What about it?
#71 [08:42] <Greymagic27> @iSixerp, You said someone didn't take any fall damage, I told you to report them to the server staff
#72 [08:42] <iSixerp> I asked if in the settings what to do to when you receive fatal damage did not shake the camera (no damage)
#73 [08:42] <Greymagic27> @iSixerp, There is no setting to turn that off that I know of
#74 [08:43] * DjGamerDz [webchat@105.98.99.66] has quit. (Quit: webchat.esper.net)
#75 [08:43] <iSixerp> No. they had a stream, THIS ADMINISTRATION. And the person who all the time fell, at it health was taken away, and the camera didn't swing, you watched video? with the timecode feature?
#76 [08:43] <iSixerp> And it is not server settings
#77 [08:44] <Lord_Ralex> There is no setting.
#78 [08:44] <Lord_Ralex> Period.
#79 [08:44] <Lord_Ralex> Mojang did not make that video, so who knows what that video has in it.
#80 [08:44] <iSixerp> So what he then did, that kind of nonsense
#81 [08:45] <Lord_Ralex> We do not know, nor do we help with such things.
#82 [08:45] <iSixerp> A VIDEO that I threw
#83 [08:45] * Lord_Ralex kicked iSixerp from #minecrafthelp (Reason: Sixerp :You don't want to listen, so I won't deal with you anymore)
#84 [08:45] * DjGamerDz [webchat@105.98.99.66] has joined #minecrafthelp
#85 [08:45] <DjGamerDz> hi
#86 [08:45] <DjGamerDz> same problem
#87 [08:46] <Greymagic27> ??> @DjGamerDz av/adwcleaner
#88 [08:46] <Absol> @DjGamerDz: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#89 [08:46] <Absol> @DjGamerDz: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#90 [08:46] <DjGamerDz> ok
#91 [08:51] <DjGamerDz> i have Comodo Internet Security
#92 [08:51] <Greymagic27> @DjGamerDz, Mhm?
#93 [08:52] <DjGamerDz> Is it related to the problem?
#94 [08:52] <Greymagic27> @DjGamerDz, I don't think so, Run the adwcleaner
#95 [08:52] * DjGamerDz [webchat@105.98.99.66] has quit. (Quit: webchat.esper.net)
#96 [09:06] * DjGamerDz [webchat@105.98.99.66] has joined #minecrafthelp
#97 [09:06] <DjGamerDz> same problem
#98 [09:06] <DjGamerDz> what should i do
#99 [09:06] <DjGamerDz> ?
#100 [09:07] <DjGamerDz> Greymagic27
#101 [09:09] <DjGamerDz> hi
#102 [09:10] * DjGamerDz [webchat@105.98.99.66] has quit. (Quit: webchat.esper.net)
#103 [09:11] * DjGamerDz [webchat@105.98.99.66] has joined #minecrafthelp
#104 [09:11] <DjGamerDz> same problem
#105 [09:13] <DjGamerDz> minecraft stay does not respond
#106 [09:15] <Greymagic27> @DjGamerDz, Can you send a screenshot?
#107 [09:15] <DjGamerDz> how?
#108 [09:19] <DjGamerDz> ok
#109 [09:19] <DjGamerDz> https://paste.pics/dcca04c2b2a09f07ee1507e1500842cf
#110 [09:19] <Greymagic27> ??> @DjGamerDz tools/hjt
#111 [09:19] <Absol> @DjGamerDz: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#112 [09:20] <Absol> @DjGamerDz: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#113 [09:20] <Greymagic27> I want to see if it somehow missed anything
#114 [09:20] <DjGamerDz> ok
#115 [09:21] <DjGamerDz> https://paste.ubuntu.com/p/3PCdzBnGvc/
#116 [09:23] <Greymagic27> @DjGamerDz, Can you try disabling comodo internet security and then launching?
#117 [09:23] <DjGamerDz> IS A WEB BROWSER
#118 [09:24] <Greymagic27> @DjGamerDz, Is there anyway you can disable the anti-virus part of it?
#119 [09:24] <DjGamerDz> i will disable the addon comodo online security
#120 [09:24] <Greymagic27> Thank you
#121 [09:25] <DjGamerDz> i dont have antivirus
#122 [09:25] <Greymagic27> Ok, Can you just disable the online security?
#123 [09:25] <DjGamerDz> but i have some problems with windows defender
#124 [09:25] <DjGamerDz> done
#125 [09:25] <Greymagic27> Now try to launch it
#126 [09:26] <DjGamerDz> ok
#127 [09:28] <DjGamerDz> https://paste.pics/3PXUM
#128 [09:29] <DjGamerDz> same problem
#129 [09:30] <Greymagic27> ??> @DjGamerDz win/reinst/full
#130 [09:30] <Absol> @DjGamerDz: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#131 [09:30] <Absol> @DjGamerDz: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#132 [09:31] <DjGamerDz> I tried this before and did not succeed
#133 [09:31] <DjGamerDz> Believe me
#134 [09:31] <Greymagic27> Even going into uninstall a program?
#135 [09:32] <DjGamerDz> many times
#136 [09:32] <Greymagic27> And restarting your PC after that?
#137 [09:32] <Greymagic27> Try:
#138 [09:32] <DjGamerDz> i reinstall it many times
#139 [09:32] <Greymagic27> ??> @DjGamerDz win/reinst/rename
#140 [09:32] <Absol> @DjGamerDz: You may need to try running Minecraft with a blank slate.
#141 [09:32] <Absol> @DjGamerDz: To do this, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, find the directory called .minecraft and right-click it to rename. Rename it to oldminecraft. After that, open up the launcher and run Minecraft again.
#142 [09:33] <DjGamerDz> ok
#143 [09:34] <DjGamerDz> i cant rename it
#144 [09:34] <Greymagic27> Why not?
#145 [09:34] <DjGamerDz> .oldminecraft
#146 [09:35] <DjGamerDz> wait
#147 [09:36] * Webchat_39425 [webchat@jan34-4-88-190-155-76.fbxo.proxad.net] has joined #minecrafthelp
#148 [09:36] <DjGamerDz> i cant enter a name with "." At the beginning
#149 [09:36] <Greymagic27> Call it 'oldminecraft'
#150 [09:36] <Greymagic27> Don't put a .
#151 [09:36] <DjGamerDz> ah
#152 [09:37] <DjGamerDz> ok
#153 [09:37] <Webchat_39425> I am having a problem with my launching of the game. When ever I try to load minecraft, it starts the launcher, stops responding and the I get the exit code -80530636. Please help if you have any ideas :)
#154 [09:37] <Greymagic27> ??> @Webchat_39425 launcher/crash-log
#155 [09:38] <Absol> @Webchat_39425: We need to see your crash log, which is created after a crash.
#156 [09:38] <Absol> @Webchat_39425: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#157 [09:39] <DjGamerDz> its downloading :(
#158 [09:40] <Greymagic27> @DjGamerDz, It will, Let it do that and see if it fixes
#159 [09:40] <DjGamerDz> man please my internet is slow
#160 [09:40] <DjGamerDz> i say I tried this before and did not succeed
#161 [09:40] <DjGamerDz> many many times
#162 [09:40] <Greymagic27> You said you tried doing a full reinstall
#163 [09:41] <Greymagic27> I am making minecraft run in a blank state
#164 [09:41] <DjGamerDz> i was do a full reinstall
#165 [09:41] <Greymagic27> @DjGamerDz, I told you to rename it to oldminecraft
#166 [09:41] <Greymagic27> Then to launch it
#167 [09:42] <DjGamerDz> i was deleted the game completely before that
#168 [09:42] <Greymagic27> *facepalm*
#169 [09:42] <DjGamerDz> yes i do that
#170 [09:42] <DjGamerDz> ok
#171 [09:43] <Webchat_39425> https://paste.ubuntu.com/p/hxrCpSPnV8/
#172 [09:43] <Webchat_39425> Hopefully this is right?
#173 [09:43] <Greymagic27> @Webchat_39425, download AdwCleaner https://toolslib.net/downloads/finish/1/ run it, do a scan then clean and repair option. Restart when it tells you to. Then try running the game again after the restart.
#174 [09:44] <DjGamerDz> the old game is not deleted dont worry
#175 [09:44] <Greymagic27> @Webchat_39425, Do you have razer synapse installed?
#176 [09:44] <DjGamerDz> i say before that not now
#177 [09:45] <Webchat_39425> No i do not have that insalled. what is that?
#178 [09:45] <Greymagic27> @Webchat_39425, It is known to cause the error, Run the program I linked you to above
#179 [09:45] <Webchat_39425> it's running now :)
#180 [09:45] <Greymagic27> @Webchat_39425, Just like that?
#181 [09:55] <DjGamerDz> 99 mb left...
#182 [09:56] <Greymagic27> @DjGamerDz, That slow huh
#183 [09:56] <DjGamerDz> 2 mb/s
#184 [09:59] <DjGamerDz> Is it possible that the problem can be caused by my computer?
#185 [09:59] <Greymagic27> I don't know tbh
#186 [10:00] <DjGamerDz> i have core 2 deo 7500 and 2gb ram and nvidia gt 520
#187 [10:00] <DjGamerDz> its very slow
#188 [10:04] <DjGamerDz> 60 mb left...
#189 [10:05] * Philip [webchat@dslb-178-008-099-255.178.008.pools.vodafone-ip.de] has joined #minecrafthelp
#190 [10:05] <Philip> https://paste.ubuntu.com/p/97H2qvMJvT/
#191 [10:06] <Greymagic27> @Philip, What was the error you got?
#192 [10:06] <Philip> https://paste.ubuntu.com/p/97H2qvMJvT/
#193 [10:06] <Philip> I can't start Minecraft
#194 [10:07] <Philip> The game crashed whilst initializing game
#195 [10:07] <Philip> Error: java.lang.RuntimeException: No OpenGL context found in the current thread.
#196 [10:07] <Greymagic27> Mhm, Hang on
#197 [10:08] <Philip> okay
#198 [10:09] <DjGamerDz> 30 mb left...
#199 [10:09] <Philip> ?
#200 [10:09] <DjGamerDz> i dond talking with you
#201 [10:10] <DjGamerDz> dont*
#202 [10:10] <Philip> oh
#203 [10:10] <Philip> sry
#204 [10:10] <DjGamerDz> i have i problem with the game like you
#205 [10:11] <DjGamerDz> a*
#206 [10:11] * _NABU_ [webchat@customer-189-217-72-243.cablevision.net.mx] has joined #minecrafthelp
#207 [10:12] <DjGamerDz> done
#208 [10:12] <DjGamerDz> lanching
#209 [10:13] <DjGamerDz> nooooo
#210 [10:13] <DjGamerDz> not again
#211 [10:14] * DjGamerDz [webchat@105.98.99.66] has quit. (Quit: webchat.esper.net)
#212 [10:16] * DjGamerDz [webchat@105.98.99.66] has joined #minecrafthelp
#213 [10:17] <DjGamerDz> https://paste.pics/3PY7L
#214 [10:17] <DjGamerDz> SAME!
#215 [10:17] * Philip [webchat@dslb-178-008-099-255.178.008.pools.vodafone-ip.de] has quit. (Quit: webchat.esper.net)
#216 [10:18] <Greymagic27> @DjGamerDz, I'm not sure what's going on with it tbh
#217 [10:19] <DjGamerDz> allways its hepens
#218 [10:19] <DjGamerDz> and will all version
#219 [10:19] <DjGamerDz> and the modded versions too
#220 [10:20] <DjGamerDz> and with optifine-forge-liteloader
#221 [10:20] <DjGamerDz> and snapshots
#222 [10:20] <Greymagic27> FYI, We don't support mods here
#223 [10:20] <DjGamerDz> yes
#224 [10:20] <DjGamerDz> but
#225 [10:21] <DjGamerDz> same problem with everything on minecraft
#226 [10:24] <DjGamerDz> Except the old versions
#227 [10:24] <DjGamerDz> like 1.5 and 2.0
#228 [10:26] <DjGamerDz> hello
#229 [10:27] <DjGamerDz> same problem with everything on minecraft Except the old versions
#230 [10:28] <DjGamerDz> 1.5 works goodly
#231 [10:28] <DjGamerDz> and 2.0 too but i know that its unsuppoted
#232 [10:30] <DjGamerDz> but +1.6 The game does not respond
#233 [10:33] <DjGamerDz> so...
#234 [10:33] <DjGamerDz> nothing i can do to fix that?
#235 [10:36] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has quit. (Ping timeout: 190 seconds)
#236 [10:39] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#237 [10:54] * thelounge72 [webchat@sky-78-16-117-222.bas512.cwt.btireland.net] has joined #minecrafthelp
#238 [10:54] <thelounge72> i need help
#239 [10:55] <thelounge72> my minecraft wont load
#240 [10:55] <thelounge72> i have tried everything
#241 [10:56] * thelounge72 is now known as bear
#242 [10:56] <bear> i need help
#243 [10:56] <bear> please
#244 [10:57] <bear> i need help
#245 [10:58] <bear> anyone here
#246 [10:58] <webrosc> with?
#247 [10:58] <bear> my minecraft wont load
#248 [10:58] <webrosc> why won't it?
#249 [10:59] <webrosc> any error messages or hints to give us?
#250 [10:59] <bear> i just go on to the launcher and then it loads and just stops and stays there
#251 [11:01] <bear> can you help
#252 [11:01] <bear> still no movement
#253 [11:02] <bear> u here
#254 [11:03] <bear> anyone
#255 [11:03] <bear> im off
#256 [11:03] <bear> im off
#257 [11:03] * bear [webchat@sky-78-16-117-222.bas512.cwt.btireland.net] has left #minecrafthelp
#258 [11:12] * Chikokishi [webchat@g40.124-44-110.ppp.wakwak.ne.jp] has joined #minecrafthelp
#259 [11:13] <Chikokishi> Hello everyone, My server is using nearly 2gb of ram with 2 players connected and standing in the spawn area. What should i do?
#260 [11:13] * EvokerSlayer [webchat@89-66-121-55.dynamic.chello.pl] has joined #minecrafthelp
#261 [11:14] <Chikokishi> I have no mods or anything running
#262 [11:14] <EvokerSlayer> Hi!
#263 [11:14] <Chikokishi> hello
#264 [11:14] <mattym> Chikokishi, What did you set your server startup command to?
#265 [11:14] <Chikokishi> one moment
#266 [11:15] <Chikokishi> @echo off
#267 [11:15] <Chikokishi> java -Xms2G -Xmx2G -jar minecraft_server.jar gui
#268 [11:15] <EvokerSlayer> I cant install 1.13.1 and 1.13 it says "Cant save the files es_es.json"
#269 [11:15] <Chikokishi> the 2g are redundant... but
#270 [11:15] <mattym> Chikokishi, Well yeah, with that command the computer will always show 2GB in use.
#271 [11:15] <mattym> ??> EvokerSlayer error/download
#272 [11:15] <Absol> EvokerSlayer: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#273 [11:15] <Chikokishi> Ok, i know very little about javascript, what a good rewrite?
#274 [11:16] <mattym> Chikokishi, Change the xms argument to 1G.
#275 [11:16] * Mearsyy [webchat@cpc75874-ando7-2-0-cust286.15-1.cable.virginm.net] has joined #minecrafthelp
#276 [11:17] * EvokerSlayer [webchat@89-66-121-55.dynamic.chello.pl] has quit. (Client Quit)
#277 [11:17] <Chikokishi> Ok, now im showing 200mb with no players.
#278 [11:17] <Mearsyy> Hey, i'm having a problem not being able to log onto my MC account when i try it says "Unable to connect to server"
#279 [11:17] <Chikokishi> thank you. That also fixed the spiking issue where the ram would go from 400- 2gb, then back to 400 constantly
#280 [11:17] <mattym> ??> Mearsyy tools/hjt
#281 [11:17] <Absol> Mearsyy: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#282 [11:17] <Absol> Mearsyy: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#283 [11:19] <Mearsyy> Will do this now, thanks
#284 [11:19] <Chikokishi> However, is 300mb normal for an empty server?
#285 [11:19] <Chikokishi> and slowly rising...
#286 [11:19] <mattym> Chikokishi, The way the startup command works, is by assigning RAM to the server (via Java), that means it will always be using it. It is reserved for Java and nothing else.
#287 [11:20] <Chikokishi> Ohhh, i thought it told java to use more if it needed it.
#288 [11:20] <mattym> Chikokishi, The one I had you change, assigns 1gb to sorta always be in use, with up to 2gb reserved.
#289 [11:20] <mattym> Chikokishi, I believe it needs at least 256m to even start itself
#290 [11:21] <mattym> Chikokishi, So what you are seeing is about right.
#291 [11:21] <Chikokishi> I had my friend join the server, now its doing this stair climbing sequence again. Starting rom 200mb, rising to 800mb, then falling to 200 again. It is a constant rise/fall/ pattern.
#292 [11:21] <Mearsyy> do you want me to paste the file to ubuntu pastebin?
#293 [11:21] <mattym> Mearsyy, The contents of the file yes.
#294 [11:22] <Chikokishi> I read something about leaks, is that what im seeing?
#295 [11:22] <Mearsyy> I have done so now
#296 [11:22] * Emoo73 [webchat@no-reverse.nexiu.net] has joined #minecrafthelp
#297 [11:22] <Mearsyy> anything you need now?
#298 [11:23] <mattym> Chikokishi, Java needs to clean up its used RAM. Thats probably what you are seeing. Its notoriously bad at it.
#299 [11:23] <mattym> Mearsyy, We need the link to the paste.
#300 [11:23] <Mearsyy> https://paste.ubuntu.com/p/rQWVbrvVWq/
#301 [11:24] <Chikokishi> ./|/|/|/|/|/| Its like this shape if that makes sense. Well, as long as its not a problem ill leave it be. thanks so much for your time
#302 [11:24] <Emoo73> Hello, my minecraft freeze everytime. I have Windows 10 but use the Java edition. What can I do? In Singleplayer it doesn't even load a new map.
#303 [11:24] <mattym> ??> Mearsyy info/mcleaks
#304 [11:24] <Absol> Mearsyy: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#305 [11:24] <Absol> Mearsyy: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#306 [11:24] <mattym> Emoo73, When does it freeze?
#307 [11:25] * Mearsyy [webchat@cpc75874-ando7-2-0-cust286.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#308 [11:25] <mattym> ??> Emoo73 scold/pm
#309 [11:25] <Absol> Emoo73: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#310 [11:26] <Emoo73> it frezze in Singleplayer at the building terrain and after 5-10 seconds in Multiplayer
#311 [11:26] <mattym> ??> Emoo73 launcher/log
#312 [11:26] <Absol> Emoo73: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#313 [11:26] <Chikokishi> could that be a lack of ram issue?
#314 [11:26] <Emoo73> its a new pc. so i don´t think so :D
#315 [11:27] <mattym> Seems more like a external factor.
#316 [11:27] <Chikokishi> Well... i know nothing about helping minecraft problems. so ill take my leave. Thanks again for your time
#317 [11:30] <Emoo73> https://paste.ubuntu.com/p/p6xVkjd9jm/
#318 [11:30] <mattym> Emoo73, Can you run it again in 1.13.1 and get the log from that.
#319 [11:32] <Emoo73> https://paste.ubuntu.com/p/BP4TWQD4hZ/
#320 [11:32] <Emoo73> i always have to quit it with the task manager.
#321 [11:33] <mattym> ??> Emoo73 tools/hjt
#322 [11:33] <Absol> Emoo73: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#323 [11:33] <Absol> Emoo73: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#324 [11:34] <Emoo73> https://paste.ubuntu.com/p/Qd5NybTJ5v/
#325 [11:35] <mattym> ??> Emoo73 av/adwcleaner
#326 [11:35] <Absol> Emoo73: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#327 [11:35] <Absol> Emoo73: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#328 [11:35] <mattym> Emoo73, After you have done that and restarted, try to run the game again.
#329 [11:35] <Emoo73> okay thanks!
#330 [12:06] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 190 seconds)
#331 [12:33] * Chrischi [webchat@HSI-KBW-046-005-254-046.hsi8.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#332 [12:34] <Chrischi> Hey i cant download the new 1.13.1 version i have no ByteFence installed could anyone help me?
#333 [12:35] <mattym> Chrischi, What does it say when you try?
#334 [12:35] <Chrischi> Die heruntergeladene Datei konnte nicht gespeichert werden. oj_ca.json
#335 [12:35] <mattym> ??> Chrischi error/download
#336 [12:35] <Absol> Chrischi: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#337 [12:36] <Chrischi> okay thx
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#339 [12:56] * Andrio [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#340 [12:59] * RealGamerGod [webchat@67.78.113.87.dyn.plus.net] has joined #minecrafthelp
#341 [13:00] <RealGamerGod> My minecraft keeps on saying Java(TM) SE Binary is not responsive
#342 [13:00] <RealGamerGod> What should i do?
#343 [13:01] * Vegaz [webchat@91-156-75-149.elisa-laajakaista.fi] has joined #minecrafthelp
#344 [13:02] * Vegaz is now known as DeadAir
#345 [13:03] <DeadAir> I can't log into Mojangs site in order to buy minecraft, it keeps giving me an error, I can log into the launcher just fine tho. But I wanna buy the full product
#346 [13:12] * DeadAir [webchat@91-156-75-149.elisa-laajakaista.fi] has quit. (Quit: webchat.esper.net)
#347 [13:14] * Erziehungsfehler [webchat@ip-37-201-210-146.hsi13.unitymediagroup.de] has joined #minecrafthelp
#348 [13:14] <Erziehungsfehler> can someone help me? my mincraft keeps Crashing
#349 [13:16] <Erziehungsfehler> hello?
#350 [13:17] <Erziehungsfehler> someone here? pls
#351 [13:18] <Erziehungsfehler> i com back at half past 8
#352 [13:18] <Erziehungsfehler> i com back at half past 8
#353 [13:20] * Erziehungsfehler [webchat@ip-37-201-210-146.hsi13.unitymediagroup.de] has left #minecrafthelp
#354 [13:21] * me9 [webchat@ip-37-201-210-146.hsi13.unitymediagroup.de] has joined #minecrafthelp
#355 [13:21] <me9> hi+
#356 [13:21] * me9 [webchat@ip-37-201-210-146.hsi13.unitymediagroup.de] has quit. (Client Quit)
#357 [13:22] * ilovechickenwingz [webchat@ip-37-201-210-146.hsi13.unitymediagroup.de] has joined #minecrafthelp
#358 [13:23] <ilovechickenwingz> hello?
#359 [13:23] <webrosc> are you staying this time, or changing names again?
#360 [13:23] <ilovechickenwingz> yea last time the Name was for
#361 [13:23] <ilovechickenwingz> taken
#362 [13:23] <webrosc> post your crash report to paste.ubuntu.com then link that here
#363 [13:23] <ilovechickenwingz> https://paste.ubuntu.com/p/5DnjCxytHc/
#364 [13:24] <ilovechickenwingz> it my dxdiag
#365 [13:24] <webrosc> well that answers the issue, your computer is too old for minecraft
#366 [13:24] <ilovechickenwingz> but on win 7 it worked fine
#367 [13:24] <ilovechickenwingz> now that i upgraded it stopped working
#368 [13:24] <webrosc> your computer is too old for windows 10 too, and below minecrafts requirements
#369 [13:25] <ilovechickenwingz> well
#370 [13:25] <ilovechickenwingz> do you know how to Downgrade?
#371 [13:25] <ilovechickenwingz> to win 7
#372 [13:25] <ilovechickenwingz> cause i dont want to buy it, i dont have money
#373 [13:25] <webrosc> your computer is too old for minecraft, you are running a cpu from 2010
#374 [13:26] <ilovechickenwingz> i know but on win 7 it worked fine and i had 30+ fps on some servers
#375 [13:26] <ilovechickenwingz> i mean i just wanna Play a bit Survival or bedwars and it worked
#376 [13:26] <ilovechickenwingz> before
#377 [13:26] <webrosc> https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#378 [13:27] <webrosc> current minecraft will not run on your computer, no matter what OS you run
#379 [13:27] <ilovechickenwingz> but how can you explain me that it worked on win 7?
#380 [13:27] <ilovechickenwingz> on this pc
#381 [13:28] <webrosc> you got lucky
#382 [13:28] <ilovechickenwingz> if i go back to win 7, will it work again?
#383 [13:28] <webrosc> if you get lucky
#384 [13:28] <ilovechickenwingz> cause a lot of People got the same problm
#385 [13:28] <ilovechickenwingz> do you know how to get it for free?
#386 [13:29] <webrosc> the problem is NOT minecraft, its your computer is TOO OLD
#387 [13:29] <ilovechickenwingz> i know but CAN i go back to win 7?
#388 [13:29] <webrosc> if you have a windows install disk and key for windows 7 you could install it
#389 [13:30] <webrosc> but thats beyond the support we offer here as this is minecraft support, not microsoft support
#390 [13:30] <ilovechickenwingz> ok but i think u know that
#391 [13:30] <ilovechickenwingz> can i go back to win 7 with taking a backup from some months erlier?
#392 [13:33] <RealGamerGod> my minecraft keeps on being unresponsive and when i try to close it, it says "Java (TM) SE Binary is not responsive". How do i fix this? The log came with this error code as well. -805306369
#393 [13:36] <RealGamerGod> *JAVA (TM) Platform SE Binary is not responsive
#394 [13:38] * TerentPlays [webchat@189-47-101-171.dsl.telesp.net.br] has joined #minecrafthelp
#395 [13:38] <TerentPlays> Olá! Tem alguem BR?
#396 [13:39] <RealGamerGod> hello?
#397 [13:42] <TerentPlays> Hello! Please need help with Minecraft Windows 10.
#398 [13:42] <TerentPlays> I used Windows 7 minecraft, but went for Windows 10 and I can not use it. I heard that it is better to get a code but I do not know where to get this code.
#399 [13:43] <webrosc> there is no windows 7 minecraft, there is java edition or windows 10 edition
#400 [13:44] <webrosc> if you bought the java edition you get a windows 10 edition free with it
#401 [13:44] * Ramparoo [webchat@d67-193-198-13.home3.cgocable.net] has joined #minecrafthelp
#402 [13:44] * RealGamerGod [webchat@67.78.113.87.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#403 [13:44] <webrosc> RealGamerGod, post the whole crash log to paste.ubuntu.com then link that here
#404 [13:44] * ComingAtYou [webchat@67.78.113.87.dyn.plus.net] has joined #minecrafthelp
#405 [13:45] <webrosc> ComingAtYou, post the whole crash log to paste.ubuntu.com then link that here
#406 [13:46] <Ramparoo> Hello! I need help with my account! Its my first time in a few months to log in and i can not. Ive tried resetting my password and do not get the emails. I think maybe my account has been compromised because it says it is already a monjang account but i did not switch it. ANy advice or help would be amazing <3
#407 [13:46] <webrosc> Ramparoo, contact Mojang
#408 [13:46] <TerentPlays> Yes, I bought the java version, but, my Minecraft is crashing.
#409 [13:46] <TerentPlays> Deserts do not understand much English.
#410 [13:46] <Ramparoo> i have tryed. 1 week has past
#411 [13:47] <Ramparoo> since i emailed and i tryed thier phone serivice but i think it is fake because he asked for acsess to my pc
#412 [13:47] <webrosc> Ramparoo, then wait for them to reply, only they can help with account issues
#413 [13:47] <webrosc> See this too https://help.mojang.com/customer/en/portal/articles/359446-when-will-i-hear-back-
#414 [13:48] <webrosc> Ramparoo, correct the phone was a scam, Mojang don't have phone support
#415 [13:48] <ComingAtYou> https://paste.ubuntu.com/p/h98bpSqNyp/ here, it keeps on popping up Java
#416 [13:48] <Ramparoo> okay good, i did not give them acsess so thanks guys.
#417 [13:48] <ComingAtYou> Java (TM) Platform SE Binary is not responsive
#418 [13:48] <webrosc> Ramparoo, yeah those phone lines are the same as the windows virus scams you see online
#419 [13:49] <webrosc> they just change company name
#420 [13:51] <ComingAtYou> hello?
#421 [13:51] <webrosc> ??> TerentPlays scold/pm
#422 [13:51] <Absol> TerentPlays: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#423 [13:51] <Ramparoo> ahhh cool. thanks guys, and comingatyou, be paient
#424 [13:52] <webrosc> ComingAtYou, see https://bugs.mojang.com/browse/MCL-6550
#425 [13:52] <ComingAtYou> sorry
#426 [13:52] <webrosc> TerentPlays, if minecraft is crashing, copy the crash report to paste.ubuntu.com, then link that here
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#428 [13:54] * Oem [webchat@5ad3d558.bb.sky.com] has joined #minecrafthelp
#429 [13:56] <Oem> Hey, so I've been having some launch issues with Minecraft and I've really no idea what to do about it. When I double click Minecraft to open the launcher, the launcher shows up in Background Processes for a while in task manager and then disappears. I believe my Java is up to date, I've tried both downloads on the website, I'm just not sure what t
#430 [13:56] <Oem> o try next. Can anyone help?
#431 [13:57] * ComingAtYou [webchat@67.78.113.87.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#432 [14:17] * Gid [webchat@ool-18bfe5ac.dyn.optonline.net] has joined #minecrafthelp
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#434 [14:31] * RedLeaderTori [webchat@h69-130-96-82.qncyfl.dsl.dynamic.tds.net] has joined #minecrafthelp
#435 [14:34] <RedLeaderTori> I have a bit of a bug with my minecraft and i dont know whats up. i even tried uninstalling it and reinstalling MC..
#436 [14:41] <RedLeaderTori> ?
#437 [14:49] * JackLee [webchat@cpc75874-ando7-2-0-cust286.15-1.cable.virginm.net] has joined #minecrafthelp
#438 [14:49] <JackLee> Hey my account says "unable to connect to server" any ideas how i can fix this?
#439 [14:50] <JackLee> any operators online?
#440 [14:55] <RedLeaderTori> Idk whats up with my mc but its not workin right
#441 [14:56] <JackLee> i don't think any operators are on
#442 [14:56] <RedLeaderTori> thats lovely
#443 [14:57] <RedLeaderTori> im going to report a bug because i cant play multiplayer like this
#444 [14:57] <webrosc> JackLee, and did you get rid of mcleaks?
#445 [14:58] <webrosc> and the rest you were told to do?
#446 [14:58] <webrosc> RedLeaderTori, what exactly is the issue you have?
#447 [15:01] <RedLeaderTori> My multiplayer is acting up and i cant move blocks around in the inv. i have to click on it like 20 times. Also if im placing/ destroying blocks for some reason it don't stop when i stop holding the mouse. i have to right/left click again, this isnt just on one server
#448 [15:02] <webrosc> do you get the issue in single player?
#449 [15:02] <RedLeaderTori> this has never happened before for me, this is also on more then 1 version
#450 [15:02] <RedLeaderTori> Let me check
#451 [15:04] <RedLeaderTori> webrosc yeah i get it in both
#452 [15:06] * bjk [webchat@cpc75874-ando7-2-0-cust286.15-1.cable.virginm.net] has joined #minecrafthelp
#453 [15:07] <bjk> Hey, try to log on but get "Unable to connect to server"
#454 [15:07] <webrosc> RedLeaderTori, you have any overlays on, like discord or geforce experience overlay?
#455 [15:07] <webrosc> bjk, i ask again, did you remove mcleaks and do the rest you were told to earlier?
#456 [15:08] <bjk> i believe so yet i still have the same problem
#457 [15:08] <webrosc> do a new hjt log then
#458 [15:08] <bjk> and that is?
#459 [15:09] <webrosc> ??> bjk tools/hjt
#460 [15:09] <RedLeaderTori> yes i have discord open
#461 [15:09] <Absol> bjk: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#462 [15:09] <Absol> bjk: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#463 [15:09] <RedLeaderTori> But i always do
#464 [15:09] <webrosc> RedLeaderTori, try turning off discord overlay, if that doesn't for close discord and try
#465 [15:09] <RedLeaderTori> k
#466 [15:10] <bjk> https://paste.ubuntu.com/p/zzFGwJTgXJ/
#467 [15:10] <webrosc> you didn't do as told
#468 [15:10] <bjk> how so?
#469 [15:11] * TerentPlays [webchat@189-47-101-171.dsl.telesp.net.br] has joined #minecrafthelp
#470 [15:11] <webrosc> ??> bjk info/mcleaks
#471 [15:11] <Absol> bjk: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#472 [15:11] <Absol> bjk: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#473 [15:12] <TerentPlays> Hello! Please, can you help me? I am having the following error: https://paste.ubuntu.com/p/98Fvjbvyk8/
#474 [15:12] <webrosc> ??> TerentPlays win/dxdiag
#475 [15:12] <Absol> TerentPlays: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#476 [15:13] <TerentPlays> Thank You
#477 [15:14] <RedLeaderTori> It didn't work
#478 [15:15] <bjk> it isn't letting me delete some of the files
#479 [15:16] <webrosc> well thats what you get for trying to use software that lets you steal accounts
#480 [15:16] <RedLeaderTori> Would it be helpful if i said all the servers are looking like i'm joining all of them
#481 [15:17] <webrosc> bjk you have the instructions of what to do, come back once you have done them fully if you sytill ave issues, untill then no more help will be given
#482 [15:17] <bjk> i feel i little sass
#483 [15:17] <webrosc> RedLeaderTori, can you do a speedtest.net test and post link to results
#484 [15:17] <RedLeaderTori> ok
#485 [15:18] <TerentPlays> Abso1: Here: https://paste.ubuntu.com/p/NpDp4wP4ks/
#486 [15:19] * bjk [webchat@cpc75874-ando7-2-0-cust286.15-1.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#487 [15:19] <RedLeaderTori> http://www.speedtest.net/result/7627415210 webrosc
#488 [15:20] <webrosc> RedLeaderTori, yeah your internet connection is terrible, that will effect server play
#489 [15:20] <RedLeaderTori> I know but ive been playing minecraft here for over a month and this happened yesterday
#490 [15:21] <TerentPlays> Absol?
#491 [15:21] <webrosc> TerentPlays, your gpu drivers are out dated, update them https://downloadcenter.intel.com/download/27780/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?product=75107
#492 [15:22] <TerentPlays> webrosc Thank you, I'll see what I do.
#493 [15:24] <RedLeaderTori> This hasn't happened to me before as i mentioned
#494 [15:34] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#495 [15:49] * Caitnip [webchat@server88-208-208-236.live-servers.net] has joined #minecrafthelp
#496 [15:50] <Caitnip> Hello, my account was migrated from a Minecraft account to a Mojang one but I didn't request it, and I can't access the account. I've tried requesting password resets but I don't get any, what can I do?
#497 [15:57] * Winuh [webchat@h-10-218-83.A328.priv.bahnhof.se] has joined #minecrafthelp
#498 [15:58] <Winuh> Hey, ive been having trouble logging in to my old minecraft account wich i have not migrated and the email is deleted long time ago so i have no power to change my password anymore.. with kind regards William Olof Nuhma
#499 [16:00] * Caitnip [webchat@server88-208-208-236.live-servers.net] has quit. (Quit: webchat.esper.net)
#500 [16:02] * Caitnip [webchat@186.90.32.59] has joined #minecrafthelp
#501 [16:05] <Winuh> hello?
#502 [16:06] <webrosc> for account issues contact Mojang
#503 [16:06] * Caitnip [webchat@186.90.32.59] has quit. (Client Quit)
#504 [16:06] <Winuh> but.. they redirected me here by the questions i got
#505 [16:06] <Winuh> useless system
#506 [16:06] <webrosc> they wouldn't have directed you here if you are having account issues
#507 [16:07] <webrosc> this is a community run tech channel, we have no access to account and can't fix account issues
#508 [16:07] <Winuh> but i cant use the help that it gives me
#509 [16:07] <Winuh> ok i understand
#510 [16:08] <webrosc> did you contact mojang, or just look on the help pages?
#511 [16:08] <Winuh> I dont want to wait for another mail for 3 weeks
#512 [16:08] <Winuh> that won't help at all..
#513 [16:08] <webrosc> well you will have to as ONLY Mojang can help you
#514 [16:08] <Winuh> ait
#515 [16:08] <Winuh> Sry bothering you..
#516 [16:09] * help[ [webchat@98-24-179-115.spectrum.com] has joined #minecrafthelp
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#518 [16:10] <Winuh> Pathetic.. lets wait for another mail! cy@
#519 [16:45] * TerentPlays [webchat@189-47-101-171.dsl.telesp.net.br] has joined #minecrafthelp
#520 [16:48] <TerentPlays> Hello! So I upgraded my Windows to 10 and my Minecraft is giving errors. For example: It crashes and when it opens it is crashing type so many !! Before I upgrade it did not crash, the FPS looked pretty good!
#521 [16:48] <TerentPlays> Look at the configs: https://paste.ubuntu.com/p/NpDp4wP4ks/
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#523 [16:50] <TerentPlays> Hello! So I upgraded my Windows to 10 and my Minecraft is giving errors. For example: It crashes and when it opens it is crashing type so many !! Before I upgrade it did not crash, the FPS looked pretty good!
#524 [16:50] <TerentPlays> Look at the configs: https://paste.ubuntu.com/p/NpDp4wP4ks/
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#526 [16:54] * mindkeep [~mindkeep@c-73-95-170-101.hsd1.co.comcast.net] has joined #minecrafthelp
#527 [16:54] <TerentPlays> Can anyone help?
#528 [17:00] * e_l1997 [~quassel@77.240.75.41] has joined #minecrafthelp
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#532 [17:34] * Chiizu [webchat@d216-121-210-220.home3.cgocable.net] has joined #minecrafthelp
#533 [17:34] <Chiizu> My ingame purchases won’t restore.
#534 [17:35] <Chiizu> They are supossed to be linked to my account but they aren’t.
#535 [17:35] <mattym> Chiizu, We cant help with that here.
#536 [17:36] <Chiizu> I went to Xbox live and they said to come here.
#537 [17:36] <mattym> Chiizu, This is community run technical support. Cant help with account or purchase based problems.
#538 [17:36] <Chiizu> Oh ok.
#539 [17:36] <Chiizu> i shall be off in search of a solution,
#540 [17:37] <Chiizu> How do I contact the staff?
#541 [17:37] <webrosc> go back to xbox support
#542 [17:38] <Chiizu> I was just there
#543 [17:38] <Chiizu> they sent me a link to the Mojang help center
#544 [17:38] <webrosc> so why are you here?
#545 [17:38] <webrosc> this isn't mojang help center
#546 [17:38] <Chiizu> And I saw the help chat and thought it would be the same as the support chat back at Xbox live
#547 [17:39] <Chiizu> I know this isn’t the help center, I’m just inquiring how to contact an employee to help fix my problem.
#548 [17:40] <webrosc> so what xbox support said was goto mojang help area, and look there, and you ignored all the websites advice, like the bits that say contact mojang via their form?
#549 [17:40] <Chiizu> I sense sass.
#550 [17:40] <Chiizu> They sent a link to the help page,
#551 [17:40] <Chiizu> i need to talk to a employee because it’s an account issue.
#552 [17:41] <webrosc> https://help.mojang.com/customer/portal/emails/new?ref=footer
#553 [17:41] <Chiizu> my purchases that were linked to my Xbox live account unlinked.
#554 [17:41] <Chiizu> so I wasted like $30
#555 [17:41] <Chiizu> thanks
#556 [17:47] * Webchat_48524 [webchat@bas2-quebec14-67-70-27-100.dsl.bell.ca] has joined #minecrafthelp
#557 [17:48] * Webchat_48524 [webchat@bas2-quebec14-67-70-27-100.dsl.bell.ca] has quit. (Client Quit)
#558 [17:54] * Scoobydoo192 [webchat@S01061cabc0aca943.rd.shawcable.net] has joined #minecrafthelp
#559 [17:54] * SpiderPotato [webchat@d104-205-45-75.abhsia.telus.net] has joined #minecrafthelp
#560 [17:55] <SpiderPotato> hello. my skins only show up as steve or alex. i've even reinstalled minecraft and that hasn't fixed it
#561 [17:56] <Scoobydoo192> Hello i am here for a friend who i am attempting to help get minecraft running properly. for some reason today when trying to join realms her minecraft just freezes up and doesnt respond then crashes i looked for a crash log on her computer but i couldnt find one i updated her java tried giving it more ram its a brand new computer so im not sure wh
#562 [17:56] <Scoobydoo192> at else to try
#563 [18:04] * kokokokokokoko [webchat@109.201.133.30] has joined #minecrafthelp
#564 [18:04] <kokokokokokoko> i cannot login minecraft.net with my mojang account with error "Invalid email address or password" I know email is valid because i did just reset the password from email. On Mojang.com i get error "UNKNOWN email or password". HELP !
#565 [18:05] <kokokokokokoko> ?
#566 [18:06] <webrosc> ??> kokokokokokoko login/throttle
#567 [18:06] <Absol> kokokokokokoko: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#568 [18:06] <Absol> kokokokokokoko: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#569 [18:08] <kokokokokokoko> i just reset my password 3 times in half an hour (while unable to login) so the latest password will work right? Or i have to change it again after the 1 hour waiting period?
#570 [18:08] <webrosc> possibly
#571 [18:09] <Scoobydoo192> can anyone help?
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#573 [18:09] <webrosc> Scoobydoo192, are you sat infront of the computer thats having the issues?
#574 [18:10] <Scoobydoo192> connected via teamviewer
#575 [18:11] <webrosc> check for any incompatible software here https://minecraftirc.net/support-articles/known-incompatible-software/ and remove as needed
#576 [18:41] <Scoobydoo192> thank you very much it seems she had a few things that could have caused it im pretty sure it was the premire option anyway thank you again :3
#577 [18:59] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#578 [18:59] <dawson612> every time i try to load or launch minecraft it shows the minecraft window but then it freezes
#579 [19:02] * sean [webchat@cpe-173-89-169-217.neo.res.rr.com] has joined #minecrafthelp
#580 [19:02] <dawson612> every time i launch minecraft the java launcher freezes
#581 [19:04] <dawson612> evry time i launch minecraft it then freezes when i click on the window
#582 [19:08] * Owen [webchat@104.156.210.130] has joined #minecrafthelp
#583 [19:10] <dawson612> every time i load minecraft the game freezes
#584 [19:12] <Owen> I'm having trouble logging into my account. My username and password are working, although I have changed my password to be certain it is not my credentials that are keeping me from logging in. Once I've logged into my account, I'm prompted with a matching game to ensure I am not a robot. However, when I try getting through the matching game then c
#585 [19:12] <Owen> lick verify, I'm prompted with a message that reads, "OOPS!
#586 [19:12] <Owen> An error prevented your request from being processed. Please try again."
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#588 [19:13] <webrosc> Owen, wait atleast an hour, then try again, if it still has issues contact Mojang
#589 [19:13] <webrosc> dawson612, check for any incompatible software here https://minecraftirc.net/support-articles/known-incompatible-software/ and remove as needed
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#592 [19:19] * dawson612 [webchat@S0106ac202ece2033.ed.shawcable.net] has joined #minecrafthelp
#593 [19:20] <dawson612> My minecraft java keeps freezing when i load minecrft
#594 [19:20] <webrosc> dawson612, check for any incompatible software here https://minecraftirc.net/support-articles/known-incompatible-software/ and remove as needed
#595 [19:27] <dawson612> my minecraft java launcher crashes even when i have my antivirus disabled while loading it
#596 [19:27] <webrosc> did you read what i said and look at the lionked website?
#597 [19:27] <webrosc> linked*
#598 [19:28] <dawson612> \yes
#599 [19:28] <webrosc> and what antivirus did you disable?
#600 [19:28] <dawson612> AVG
#601 [19:29] <webrosc> and what does the website say about AVG..... that it causes issues and to uninstall it
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#603 [21:59] * froylansaires [webchat@fixed-187-188-14-194.totalplay.net] has joined #minecrafthelp
#604 [22:03] <froylansaires> hello, i don´t speak english so i'll try my best. my issue is that I bought minecraft on an OXXO (i'm from Mexico) and the gift card says that i'l have the minecraft java edition and minecraft windows 10. when I try to swap the code on windows store it says that i have to swap it on xbox store
#605 [22:04] <froylansaires> does that mean that the code it's just for xbox?
#606 [22:04] <webrosc> you got minecraft on an oxxo?
#607 [22:05] <webrosc> if you want minecraft java for pc you buy from minecraft.net, for windows 10 from the windows store, for xbox on xbox store
#608 [22:05] <webrosc> buying from elsewhere is most likely a scam
#609 [22:05] <froylansaires> no, it's legal because it´s a code
#610 [22:05] <froylansaires> a gift code I think
#611 [22:06] <webrosc> apart from there are no legit resellers
#612 [22:06] <webrosc> buy the game from minecraft.net, woindows store, or xbox sore, not elsewhere
#613 [22:07] <webrosc> well and playstation store and google and apple
#614 [22:07] <webrosc> not some third party website
#615 [22:07] <froylansaires> an oxxo it´s a mexican store, like 7-eleven
#616 [22:07] <froylansaires> and a buy a gift card just like steam cards or skyp, like that
#617 [22:08] <webrosc> ewhy didn't you say that when i asked what an oxxo was?
#618 [22:09] <webrosc> if you bought the wrong card type, youcan try taking it back and asking for a different type, but i doubt they will accept that,
#619 [22:09] <webrosc> if you want the game on xox you need an xbox card, or buy from xbox store
#620 [22:09] <webrosc> xbox*
#621 [22:10] <webrosc> the windows 10 code you get with java is for windows 10 edition only
#622 [22:10] <froylansaires> i know it's for windows 10
#623 [22:10] <froylansaires> but i can not register the code on the windows store :c
#624 [22:10] <webrosc> contact the store support about that
#625 [22:11] <froylansaires> how can i do that?
#626 [22:11] <webrosc> microsoft/xbox support
#627 [22:11] <froylansaires> thank you very much!!
#628 [22:11] <froylansaires> have a good night
#629 [23:02] * Callin [webchat@c-67-173-2-88.hsd1.il.comcast.net] has joined #minecrafthelp
#630 [23:02] <Callin> I'm requesting a password change but mojang isn't sending me the email.
#631 [23:03] <webrosc> what email provider do you use?
#632 [23:03] <Callin> GoDaddy
#633 [23:04] <webrosc> see https://help.mojang.com/customer/portal/articles/542001-cannot-get-mojang-system-emails
#634 [23:04] <Callin> I did
#635 [23:04] <Callin> That's why i'm here now
#636 [23:04] <webrosc> but that page directs you to mojang customer support, not here
#637 [23:04] <webrosc> To have a customer support representative fix one of the issues above, please contact customer support.
#638 [23:04] <webrosc> http://help.mojang.com/customer/portal/emails/new
#639 [23:05] <webrosc> Mojang are the only ones who can help you, contact them
#640 [23:05] <Callin> I've sent a support ticket but the respond by sending an EMAIL. Guess what i cant receive... emails for mojang
#641 [23:06] <webrosc> and this is a community run tech support, we can't fix account issues
#642 [23:07] <webrosc> try using a gmail account to get replies incase godaddy are for some reason marking the replies as spam
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#644 [23:25] * Gabe [webchat@cpe-76-85-89-56.tx.res.rr.com] has joined #minecrafthelp
#645 [23:26] <Gabe> Hey! I've been trying to set up a Hamachi server with a buddy, but no matter what we do it's constant lag once the world loads in a few biomes. We both have decent builds, and we allocated about 4gigs through the batch file. what's up with this?
#646 [23:30] <webrosc> ??> Gabe net/hamachi
#647 [23:30] <Absol> Gabe: Hamachi has been squatting on an IANA-allocated IP block (25.0.0.0/8). As such, Hamachi fundamentally conflicts with the internet itself. Therefore, #minecrafthelp will not support servers hosted via Hamachi.
#648 [23:30] <Absol> Gabe: If you are using Hamachi, use a different solution such as proper port forwarding, or a VPN.
#649 [23:30] <Gabe> oh wow I had no idea, is that the cause of the lag? Hamachi isn't good?
#650 [23:32] <webrosc> it maybe part of the issue, get rid of it, port forward properly, and then come back if you still have issues
#651 [23:32] <webrosc> slow internet could also be part of it
#652 [23:32] <Gabe> where can I find a port forwarding tutorial?
#653 [23:32] <webrosc> portforward.com
#654 [23:32] <Gabe> I get a solid 30 ping on most games consistently, if that clears anything up
#655 [23:32] <webrosc> ping is not internet speed
#656 [23:35] <Gabe> right, I'll consider that too, thanks!
#657 [23:36] <Gabe> Where can I find a guide on what ports go into each entry? a little confused...
#658 [23:36] <Gabe> I don't want to bombard y'all with countless questions on it
#659 [23:37] <webrosc> what is your routers model?
#660 [23:38] <Gabe> do you need to know the model? it logged me into a spectrum interface if that's what you're wondering
#661 [23:38] <webrosc> yes, the make and model
#662 [23:40] <Gabe> I have the serial number, is that what you need?
#663 [23:41] <webrosc> no, the make and model
#664 [23:41] <webrosc> like linksys hg432
#665 [23:43] <Gabe> sagemcom F@st5260
#666 [23:43] <Gabe> there ya go! sorry
#667 [23:45] <webrosc> https://portforward.com/sagemcom/fast-5260/
#668 [23:46] <webrosc> a nice guide
#669 [23:46] <Gabe> sweet, i'll follow it, thank you so much for all your help!
#670 [23:50] <Gabe> does the protocol selection matter?
#671 [23:51] <webrosc> i can't remember which one is needed most, i normally do both either way
#672 [23:51] <webrosc> ignore the 19132 port part, just need 25565
#673 [23:53] * Gabe [webchat@cpe-76-85-89-56.tx.res.rr.com] has joined #minecrafthelp
#674 [23:53] <Gabe> oh boi, I disconnected, I was asking someone about port forwarding - idk how this works can anyone lend a hand?
#675 [23:55] <Andrio> Minecraft uses TCP.
#676 [23:56] <Gabe> I was using the PortForward program to get a static IP address, is that considered my internal or external ip?
#677 [23:58] * nick [webchat@47.144.88.154] has joined #minecrafthelp
#678 [23:58] <Andrio> Is the first octet 192 or 10?
#679 [23:58] <Gabe> 192
#680 [23:59] <Gabe> on whatsmyip the external starts with 70
#681 [23:59] <Gabe> 76*