#1 [00:01] <Andrio> Gabe, anything in the range 192.168.0.0/16 (the first two octets are 192.168) is a private IP address.
#2 [00:01] <Andrio> Gabe, same for 10.0.0.0/8 and a few others
#3 [00:01] <Gabe> how may I go about fixing this?
#4 [00:01] <Andrio> Gabe, that's probably the IP address you want to forward to.
#5 [00:02] <Gabe> hm okay. so it should be put under as my internal address?
#6 [00:02] <Gabe> apologies for being a novice
#7 [00:02] <Gabe> internal host*
#8 [00:03] <Andrio> Gabe, yes
#9 [00:03] <Gabe> one last question, what should be my external host? my external IP?
#10 [00:04] <Andrio> Gabe, if there's an 'Any' option for that, use it
#11 [00:04] <Gabe> unfortunately there isnt
#12 [00:04] <Gabe> oops
#13 [00:04] <Gabe> if I leave it blank it goes through
#14 [00:05] <Andrio> mm
#15 [00:05] <Gabe> oh wow, the port is finally open, how do I configure this into my Minecraft server?
#16 [00:06] <Andrio> Gabe, set it to use whatever port number you chose for the internal port.
#17 [00:09] <Gabe> in the server file I set the IP address to my interl host/private IP, is that so far correct?
#18 [00:10] <Andrio> Gabe, it's usually preferable to leave it blank.
#19 [00:10] <Andrio> Gabe, that way the server will try to bind to all available IP addreses. often that just means your LAN IP and 127.0.0.1
#20 [00:12] <Gabe> hm, so with the IP blank and the port as 25565, what do I use to connect?
#21 [00:13] <Andrio> Gabe, if you're on the same computer, use localhost or your LAN IP; if you're elsewhere on the same network, use your LAN IP; otherwise use your public IP.
#22 [00:14] <Gabe> wow. all of it's working, thank you so much!
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#25 [02:57] * Dixie113 [webchat@ip-99-203-2-129.pools.cgn.spcsdns.net] has joined #minecrafthelp
#26 [02:58] <Dixie113> I'm trying to buy Minecraft. It keeps saying error and I can't fix it
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#34 [07:49] * ShadowFire2352 [webchat@095-097-183-176.static.chello.nl] has joined #minecrafthelp
#35 [07:49] <ShadowFire2352> Hello?
#36 [07:49] <ShadowFire2352> I have a problem
#37 [07:49] <urielsalis> ShadowFire2352, with?
#38 [07:50] <ShadowFire2352> Is there someone dutch because this is hard to translate to english
#39 [07:50] <urielsalis> ShadowFire2352, nope, sorry
#40 [07:52] <ShadowFire2352> It says: ''The game folder is invalid or inaccessible"
#41 [07:52] <urielsalis> ??> ShadowFire2352 tools/hjt
#42 [07:52] <Absol> ShadowFire2352: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#43 [07:52] <Absol> ShadowFire2352: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#44 [07:53] * ShadowFire2352 [webchat@095-097-183-176.static.chello.nl] has quit. (Client Quit)
#45 [08:39] * thelounge10 [webchat@36.80.160.40] has joined #minecrafthelp
#46 [08:39] * thelounge10 [webchat@36.80.160.40] has quit. (Client Quit)
#47 [09:08] * WisePanda [webchat@bas5-unionville55-70-51-109-162.dsl.bell.ca] has joined #minecrafthelp
#48 [09:13] <WisePanda> Every time I press play Minecraft it loads a bit and I receive this error. Unable to create directory. 1.13.1.json https://paste.ubuntu.com/p/Bp42GVsdpY/
#49 [09:13] <Greymagic27> ??> @WisePanda tools/hjt
#50 [09:13] <Absol> @WisePanda: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#51 [09:14] <Absol> @WisePanda: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#52 [09:20] <WisePanda> Okay, https://paste.ubuntu.com/p/FCgqcRTGbJ/
#53 [09:21] <Greymagic27> ??> @WisePanda error/download
#54 [09:21] <Absol> @WisePanda: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#55 [09:21] <WisePanda> oh yes
#56 [09:22] <WisePanda> Thank you all!
#57 [09:22] <Greymagic27> That's alright
#58 [09:28] * Spoonynine [webchat@37.183.69.152] has joined #minecrafthelp
#59 [09:28] * bildramer [~bildramer@p2003004D8D31290038F7DA24981EB7BA.dip0.t-ipconnect.de] has quit. (Ping timeout: 190 seconds)
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#61 [09:30] <Spoonynine> Good evening, I can not receive my verification code in my mail
#62 [09:32] <Spoonynine> can someone help me?
#63 [09:41] * whufxd [webchat@cpc148878-bexl9-2-0-cust11.2-3.cable.virginm.net] has joined #minecrafthelp
#64 [09:42] <whufxd> Is there anyway to help if i'd lost my account, I emailed mojang, they email back saying that they unlocked my account and that I should reset my pass but I still can't reset my pass because the emails don't come through
#65 [10:02] * Andrio [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#66 [10:07] * Andrio [Andrio@questers-rest.andriocelos.ml] has quit. (Client Quit)
#67 [10:08] * Andrio [Andrio@questers-rest.andriocelos.ml] has joined #minecrafthelp
#68 [10:08] <webrosc> whufxd, contact Mojang back
#69 [10:15] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#70 [10:21] * Joshimitsu [webchat@cpe-101-175-65-117.wb04.wa.asp.telstra.net] has joined #minecrafthelp
#71 [10:22] <Joshimitsu> I'm having trouble getting into my account
#72 [10:22] <webrosc> what trouble exactly?
#73 [10:23] <Joshimitsu> I want to reset my password, but I never get an email when I request for a password reset
#74 [10:23] <whufxd> See I have contacted mojang back but they took 2 weeks to answer so it will be a month since I lost my account .
#75 [10:23] <webrosc> Josh Contact Mojang
#76 [10:23] <webrosc> Joshimitsu, ^^
#77 [10:23] <Joshimitsu> how do I do that?
#78 [10:24] <webrosc> whufxd, we can't help with account issues like that as we are a community run tech support
#79 [10:24] <webrosc> ??> Joshimitsu mojang/email
#80 [10:24] <Absol> Joshimitsu: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#81 [10:24] <Absol> Joshimitsu: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#82 [10:25] * Joshimitsu [webchat@cpe-101-175-65-117.wb04.wa.asp.telstra.net] has quit. (Client Quit)
#83 [10:25] <webrosc> whufxd, reply to your last email and they will reply faster as you are in already being helped, the delay will be for new help requests
#84 [10:36] * whufxd [webchat@cpc148878-bexl9-2-0-cust11.2-3.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#85 [11:29] * N8 [webchat@46.16.19.59] has joined #minecrafthelp
#86 [11:31] <N8> Even though i paid for Minecraft(Java/windows10) i can't download the game again... What could i do?
#87 [11:36] * benpitufo [webchat@80.red-176-84-130.dynamicip.rima-tde.net] has joined #minecrafthelp
#88 [11:36] <benpitufo> hola
#89 [11:36] <benpitufo> buenas tardes
#90 [11:37] * benpitufo [webchat@80.red-176-84-130.dynamicip.rima-tde.net] has quit. (Client Quit)
#91 [11:39] * N8 [webchat@46.16.19.59] has quit. (Quit: webchat.esper.net)
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#93 [12:32] * Polar [webchat@cpc137430-wilm3-2-0-cust19.1-4.cable.virginm.net] has joined #minecrafthelp
#94 [12:34] <Polar> every time i try to join a server or create a solo world my game crashes and says java(SE) Binary platform is not responding
#95 [12:34] <Greymagic27> ??> @Polar tools/hjt
#96 [12:34] <Absol> @Polar: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#97 [12:34] <Absol> @Polar: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#98 [12:36] <Polar> https://paste.ubuntu.com/p/95xvjnb7Bq/
#99 [12:36] * OnkelAhmed [webchat@ip4d16feea.dynamic.kabel-deutschland.de] has joined #minecrafthelp
#100 [12:37] <OnkelAhmed> Hello I cant launch a version in the launcher
#101 [12:37] <Greymagic27> ??> @Polar av/adwcleaner
#102 [12:37] <Absol> @Polar: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#103 [12:37] <Absol> @Polar: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#104 [12:37] <Greymagic27> @OnkelAhmed, What version are you trying to launch?
#105 [12:37] <OnkelAhmed> 1.8 but its not the only one the rest doesnt work too.
#106 [12:37] <Greymagic27> @OnkelAhmed, What happens when you try to launch 1.13.1?
#107 [12:38] * Polar [webchat@cpc137430-wilm3-2-0-cust19.1-4.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#108 [12:39] <OnkelAhmed> That works but I want to play on 1.8 since my cousin want's to play with me on a server.
#109 [12:39] <Greymagic27> @OnkelAhmed, We only support the latest version here, May I recommend you go to the minecraft discord or the fourms
#110 [12:39] <OnkelAhmed> May I get the discord invite link please?
#111 [12:39] <OnkelAhmed> And I'm sorry didn't know that-
#112 [12:40] <Greymagic27> @OnkelAhmed, Just search minecraft discord
#113 [12:40] <OnkelAhmed> Alright thank's though.
#114 [12:40] <OnkelAhmed> Bye,
#115 [12:40] <Greymagic27> Your welcome
#116 [12:40] * OnkelAhmed [webchat@ip4d16feea.dynamic.kabel-deutschland.de] has quit. (Client Quit)
#117 [12:46] * Durqz [webchat@p2E57C878.dip0.t-ipconnect.de] has joined #minecrafthelp
#118 [12:47] <Durqz> hello, i have a question because im palying on mac os x 10.8.5 and the minecraft Louncher crashes everey time can you help me?
#119 [12:47] * Polar [webchat@cpc137430-wilm3-2-0-cust19.1-4.cable.virginm.net] has joined #minecrafthelp
#120 [12:48] <Polar> i am back
#121 [12:48] <Greymagic27> ??> @Durqz launcher/crash-report
#122 [12:48] <Durqz> kk
#123 [12:48] <Durqz> ok how i can do this?
#124 [12:48] <Greymagic27> ??> @Durqz launcher/crash-log
#125 [12:48] <Absol> @Durqz: We need to see your crash log, which is created after a crash.
#126 [12:48] <Absol> @Durqz: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#127 [12:49] <Polar> my minecraft crashes then says java se not responding
#128 [12:52] * Greymagic27 [~Greymagic@42.249.9.51.dyn.plus.net] has quit. (Ping timeout: 183 seconds)
#129 [12:53] <Durqz> no i can't open minecraft, its an instant crash
#130 [12:55] * Durqz [webchat@p2E57C878.dip0.t-ipconnect.de] has quit. (Quit: webchat.esper.net)
#131 [13:04] <Polar> Absol done restarted computer after scan
#132 [13:16] * oof [webchat@host86-153-190-138.range86-153.btcentralplus.com] has joined #minecrafthelp
#133 [13:21] <oof> minecraft is coming up with crash code -805306369
#134 [13:21] <oof> help
#135 [13:22] <mattym> oof, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#136 [13:22] <mattym> oof, If that does not work, do the following instructions from Absol
#137 [13:22] <mattym> ??> oof av/adwcleaner
#138 [13:22] <Absol> oof: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#139 [13:22] <Absol> oof: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#140 [13:23] <oof> done
#141 [13:24] <oof> what do i do now
#142 [13:24] <webrosc> you downloaded, install and ran a full scan that fasr?
#143 [13:24] * oof [webchat@host86-153-190-138.range86-153.btcentralplus.com] has quit. (Quit: webchat.esper.net)
#144 [13:25] <mattym> oof, If you turned off the overlay, try the game again, if it does not work, follow the instructions Absol wrote.
#145 [13:25] <mattym> oh well
#146 [13:25] <webrosc> if only we could send patience too
#147 [13:38] * Aaargon [webchat@c728A3E56.dhcp.as2116.net] has joined #minecrafthelp
#148 [13:39] <Aaargon> Uhhh, my game doesnt open it keeps freezing
#149 [13:39] <Aaargon> what do?
#150 [13:40] * Aaargon [webchat@c728A3E56.dhcp.as2116.net] has quit. (Client Quit)
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#152 [13:41] * Aaargon [webchat@c728A3E56.dhcp.as2116.net] has quit. (Client Quit)
#153 [13:55] * Cassi [webchat@80-110-121-106.cgn.dynamic.surfer.at] has joined #minecrafthelp
#154 [13:57] <Cassi> Hello people, I have been playing minecraft back in the days, now I want to play again with a friend but now that I need my email adress I cannot log in. I do know my name and the password to log in like it was needed a few years back, I just cannot remember my email adress I used to register, I tried to find alternate emails on my currently used o
#155 [13:57] <Cassi> nce as I may have had added the minecraft email adress as a backup email, but I did not. I know what email host I have been using, it was "gmx.at" but I just cant recall the whole adress anymore, what can I do?
#156 [14:07] * mattcola [webchat@131.210.228.141] has joined #minecrafthelp
#157 [14:07] <mattcola> hello
#158 [14:07] <webrosc> You can contact Mojang, they can help with accounts issues, whereas we can not
#159 [14:07] <webrosc> Cassi, ^^
#160 [14:08] <mattcola> how would i contact them?
#161 [14:08] * mattcola [webchat@131.210.228.141] has quit. (Client Quit)
#162 [14:08] <webrosc> mattcola, do you need to? my message about contacting mojang was directed at someone else
#163 [14:08] * webrosc shrugs
#163 [14:13] * Remmy [webchat@208.85.90.205.bektel.com] has joined #minecrafthelp
#164 [14:13] <Remmy> hello. I am trying to run minecraft 1.13.1 with optifine and it crashes
#165 [14:13] <Remmy> crashes on start
#166 [14:15] <Remmy> The game crashed whilst initializing game
#167 [14:15] <Remmy> Error: java.lang.UnsatisfiedLinkError: no awt in java.library.path
#168 [14:16] <Remmy> hello?
#169 [14:18] <webrosc> Remmy, we don't support mods here
#170 [14:19] <Remmy> thats a shame
#171 [14:19] <webrosc> you can make a forum post https://www.minecraftforum.net/forums/support/java-edition-support , remember to include full crash report
#172 [14:26] <Cassi> thanks webrosc, tried to figure if I could make a ticket or something, but I guess theres non
#173 [14:26] <webrosc> ??> Cassi mojang/email
#174 [14:26] <Absol> Cassi: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#175 [14:26] <Absol> Cassi: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#176 [14:30] * willies952002_ [~willies95@2604:4500:0:2ea::2c9c:75db] has joined #minecrafthelp
#177 [14:48] * Rickyn227 [webchat@cpc127358-new26-2-0-cust186.know.cable.virginm.net] has joined #minecrafthelp
#178 [14:56] <Rickyn227> To summarise the problem i'm having, I've got emails on my email account telling me I migrated my minecraft account sometime in March but the email account I thought I'd used hasn't worked and I've even been able to register a new mojang account with it, none of my other emails have been working and I've made mojang accounts with them to to be sure
#179 [14:56] <Rickyn227> . I'm unable to migrate my old account since it's already been done. What can I do about this?
#180 [14:57] <webrosc> Rickyn227, You can contact Mojang, they can help with accounts issues, whereas we can not
#181 [14:57] <webrosc> ??> Rickyn227 mojang/email
#182 [14:57] <Absol> Rickyn227: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#183 [14:57] <Absol> Rickyn227: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#184 [14:57] <Rickyn227> Thank you
#185 [14:57] * Rickyn227 [webchat@cpc127358-new26-2-0-cust186.know.cable.virginm.net] has quit. (Quit: webchat.esper.net)
#186 [15:10] * Goldman [webchat@ip68-10-185-21.hr.hr.cox.net] has joined #minecrafthelp
#187 [15:11] <Goldman> ok, so i know you dont do launchers and stuff like that but a server im on created their own client and everytime i download it and open it, it just goes to the java editor even though i've used it before on a different pc
#188 [15:12] <webrosc> so their client isn't doing what you expect?
#189 [15:13] <Goldman> no, it's just not working on this pc, it's worked before and i dont know why it isnt now, other friends of mine use the clients and it works but it just doesnt for me
#190 [15:13] <webrosc> dos the official client work?
#191 [15:14] <webrosc> if someone elses client isn't working you will need to ask them why, this chat is for the official client and current releases
#192 [15:14] <Goldman> yea, everything in mc works, it's just this client, i use other clients like Technic and it works
#193 [15:14] <Goldman> just this one does
#194 [15:14] <Goldman> doesnt*
#195 [15:23] * Webchat_08860 [webchat@pc-20-28-214-201.cm.vtr.net] has joined #minecrafthelp
#196 [15:23] <Webchat_08860> como soluciono el problema
#197 [15:24] * Webchat_08860 [webchat@pc-20-28-214-201.cm.vtr.net] has quit. (Client Quit)
#198 [15:37] * AxelMontini [webchat@adsl-84-227-87-171.adslplus.ch] has joined #minecrafthelp
#199 [15:38] <AxelMontini> Hi everyone, a friend of mine is having issues starting minecraft. It throws an error about OpenAL being unable to match the front-center channel. The full error message is
#200 [15:39] <AxelMontini> https://paste.ubuntu.com/p/8Bp5Kcqgz8/
#201 [15:41] <AxelMontini> It launches but throws that error. Then stops responding as soon as he tries to load a world.
#202 [15:47] * Webchat_89089 [webchat@c-73-238-151-30.hsd1.ma.comcast.net] has joined #minecrafthelp
#203 [15:47] * Webchat_89089 [webchat@c-73-238-151-30.hsd1.ma.comcast.net] has quit. (Client Quit)
#204 [15:56] * rev [webchat@71-34-144-33.clsp.qwest.net] has joined #minecrafthelp
#205 [15:57] <rev> I keep getting telapoted back and forth with a reaping command block how do I stop it
#206 [15:57] * rev [webchat@71-34-144-33.clsp.qwest.net] has quit. (Client Quit)
#207 [16:35] * alfredo [webchat@94.73.49.213] has joined #minecrafthelp
#208 [16:35] <alfredo> first do you speak spanish?
#209 [16:36] * jwo [webchat@c-73-254-42-207.hsd1.wa.comcast.net] has joined #minecrafthelp
#210 [16:37] * mel [webchat@c-71-229-62-82.hsd1.ga.comcast.net] has joined #minecrafthelp
#211 [16:37] <jwo> Hello, I don't have bytefence installed and have removed all firewalls, yet I still says "Unable to save download"
#212 [16:38] <alfredo> well...the thing is that i try to play mincraft with the 1.12.2 forge and it sais error
#213 [16:39] <webrosc> alfredo, we don't support mods here sorry
#214 [16:39] <webrosc> ??> jwo tools/hjt
#215 [16:39] <Absol> jwo: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#216 [16:39] <Absol> jwo: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#217 [16:39] <jwo> Okay, thanks
#218 [16:40] <mel> I'm having problems with starting i get Unable to save download.+ a file
#219 [16:40] <webrosc> mel uninstall bytefence
#220 [16:41] <alfredo> but also it happens with the new version , the 1.13.1 witch doesnt have any mode, that version comes from the own game
#221 [16:41] <alfredo> sorry if im writing bad
#222 [16:42] <webrosc> post the full crash report to paste.ubuntu.com then link that here
#223 [16:43] <mel> OMG thnx bro
#224 [16:47] <alfredo> can enibody help me?
#225 [16:47] <webrosc> alfredo, post the full crash report to paste.ubuntu.com then link that here
#226 [16:50] <alfredo> okay ijust even dont know what that means soo because i cant play the game i will have to uninstall minecraft,thank you by the way
#227 [17:03] * alfredo [webchat@94.73.49.213] has quit. (Quit: webchat.esper.net)
#228 [17:05] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#229 [17:14] * Gubbie [webchat@cpe-76-85-89-56.tx.res.rr.com] has joined #minecrafthelp
#230 [17:15] <Gubbie> Hey! just got done portforwarding, or atleast I think I did... I can connect to the server via localhost, and my Port Forward program says that but I'm not sure how I can get my friends to join...
#231 [17:16] <webrosc> your friends connect with your external ip
#232 [17:16] <webrosc> you get get that ip by googling 'what is my ip'
#233 [17:16] <Gubbie> I sent him that, yet it says he's timing out when he tries to join
#234 [17:17] <Gubbie> i will say tho, if this means anything, my consol log is completely blank
#235 [17:17] <webrosc> the server is working when you join it?
#236 [17:18] <Gubbie> yes through localhost
#237 [17:19] <webrosc> is your server running now?
#238 [17:19] <Gubbie> yessir
#239 [17:19] <webrosc> whats the ip for it?
#240 [17:20] <Gubbie> 76.85.89.56
#241 [17:20] <mattym> Gubbie, Make sure you have actually port forwarded, not used a program like you said.
#242 [17:21] <webrosc> hmmm yeah our bot, and a port website is saying ports not open
#243 [17:21] <webrosc> https://dinnerbone.com/minecraft/tools/status/ good for testing servers
#244 [17:21] <webrosc> did you set the default port, or change it?
#245 [17:23] <Gubbie> i set it as default, also it's odd that other sites are saying it's open, would you think its firewall?
#246 [17:23] <webrosc> could be, make sure firewall is allowing java
#247 [17:25] <Gubbie> there were a bunch of things on the firewall list including java, i checked all the boxes ill see how it goes
#248 [17:25] <Gubbie> Dinnerbone still says its closed...
#249 [17:25] * spec2 [webchat@c-76-112-159-198.hsd1.mi.comcast.net] has joined #minecrafthelp
#250 [17:26] <spec2> cant log in at all and when i goto reset my password the automated message wont send to my email
#251 [17:28] <Gubbie> are you sure you're using the right email? (idk if he can see this)
#252 [17:29] <webrosc> spec2, contact Mojang
#253 [17:29] <webrosc> ??> spec2 mojang/email
#254 [17:29] <Absol> spec2: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#255 [17:29] <Absol> spec2: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#256 [17:31] <spec2> contacted them and its taking forever XD
#257 [17:31] <webrosc> just have to wait, they will reply, only they can help with account issies
#258 [17:32] <spec2> and yes im sure its the right email, honestly now im just running through passwords that i may have used before. another problem is i dont have a transaction id and have zero idea on how to get it back if thats even possible
#259 [17:33] <webrosc> https://help.mojang.com/customer/portal/articles/361380
#260 [17:49] * thelounge14 [webchat@109.201.133.30] has joined #minecrafthelp
#261 [17:51] <thelounge14> i cannot login to minecraft.net with my mojang account with error "invalid email or password". On mojang.com i get error "Unknown email address or password". (1) the address is correct because i reset my password yesterday from email. (2) i Have not logged-in in 1-2 years. What is going on? HElp
#262 [17:52] <webrosc> your either using the wong detais, or your account was stolen, either way contact Mojang
#263 [17:53] <mattym> thelounge14, Or, turn off your VPN/Proxy
#264 [17:53] <webrosc> or that
#265 [17:53] <thelounge14> how is it "stolen" i have sccess to the same email and password.
#266 [17:53] <thelounge14> i AM contacting mojang
#267 [17:53] <webrosc> i always forget vpn/proxys are often blocked
#268 [17:54] <thelounge14> i have no VPN proxy
#269 [17:54] <mattym> thelounge14, Your connection to this chat shows it coming though a VPS provider
#270 [17:56] * thelounge14 [webchat@109.201.133.30] has quit. (Quit: webchat.esper.net)
#271 [17:59] * Gubbies [webchat@cpe-76-85-89-56.tx.res.rr.com] has joined #minecrafthelp
#272 [18:00] <Gubbies> Hey! just port forwarded a server, and my friend joined, but as we explored the world it got super laaggy and unplayable
#273 [18:00] <webrosc> Gubbies, can you run a speedtest.net test and post results
#274 [18:00] <mattym> Gubbies, Are you playing on the same machine you are running the server on?
#275 [18:01] <Gubbies> yes
#276 [18:01] <webrosc> that was my next question
#277 [18:01] <mattym> Gubbies, Then dont expect it to work well.
#278 [18:01] <Gubbies> is that a lack of ram or just the way it handles it?
#279 [18:01] <webrosc> you said yesterday you have a decent computer, define decent
#280 [18:02] <Gubbies> 1050 ti, 8 gigs ram ddr4, i7 7700k, etc
#281 [18:02] <Gubbies> I got 11 ping, 62 download and 23 upload
#282 [18:45] * jwo [webchat@c-73-254-42-207.hsd1.wa.comcast.net] has quit. (Quit: webchat.esper.net)
#283 [19:07] * bestofwebers [webchat@99-24-41-206.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#284 [19:09] <bestofwebers> for some reason ever since the most recent update i cant get any version of minecraft to open. the launcher runs fine but i cant get anything past that to open.
#285 [19:10] <bestofwebers> i have tried everything i can think of even uninstalling and reinstalling but still cant get it to work.
#286 [19:11] <mattym> bestofwebers, Check the info here https://minecraftirc.net/support-articles/known-incompatible-software/
#287 [19:12] <bestofwebers> ive already uninstalled the incompatible software listed
#288 [19:12] <mattym> ??> bestofwebers launcher/log
#289 [19:12] <Absol> bestofwebers: Please follow the instructions on this page: http://hopper.minecraft.net/help/guides/minecraft-logs/
#290 [19:24] * MagicHunterX [webchat@141.23.207.179.isp.timbrasil.com.br] has joined #minecrafthelp
#291 [19:24] <MagicHunterX> hi
#292 [19:24] <MagicHunterX> My minecraft don't open
#293 [19:25] * MagicHunterX [webchat@141.23.207.179.isp.timbrasil.com.br] has quit. (Client Quit)
#294 [19:26] <bestofwebers> what if i dont have the option to allow mojang to collect usage data
#295 [19:27] <mattym> bestofwebers, Do the instructions tell you to do anything with that?
#296 [19:27] <bestofwebers> yes it says i have to turn on the switch to allow it
#297 [19:28] <mattym> bestofwebers, No it does not, check the instructions again.
#298 [19:30] <bestofwebers> well excuse me they were green so i thought they were supposed to be turned on
#299 [19:43] * Ash [webchat@c-73-238-151-30.hsd1.ma.comcast.net] has joined #minecrafthelp
#300 [19:44] <Ash> Process crashed with exit code -805306369, I keep receiving this. I have increased the JVM number to 4 as suggested online and it has not worked. I don't know what to do next, suggestions?
#301 [19:46] <mattym> Ash, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#302 [19:46] <mattym> Ash, If that does not change anything, do the following instructions from Absol
#303 [19:46] <mattym> ??> Ash av/adwcleaner
#304 [19:46] <Absol> Ash: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#305 [19:46] <Absol> Ash: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#306 [19:47] * Webchat_35417 [webchat@207.237.61.7] has joined #minecrafthelp
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#308 [19:50] <bestofwebers> https://paste.ubuntu.com/p/35WJvH7NtF/
#309 [19:54] <bestofwebers> but it still never actually starts
#310 [20:08] <Gubbies> is it possible to run a server while playing on it with the same pc
#311 [20:09] <bestofwebers> im not sure but i dont think so since other than the launcher the game never opens.
#312 [20:10] <bestofwebers> I select the version then hit play and thats it
#313 [20:10] <bestofwebers> nothing happens after that
#314 [20:24] * Gubbies [webchat@cpe-76-85-89-56.tx.res.rr.com] has quit. (Quit: webchat.esper.net)
#315 [21:23] * Tubyjs3 [webchat@104-2-212-173.lightspeed.bcvloh.sbcglobal.net] has joined #minecrafthelp
#316 [21:23] <Tubyjs3> I am unable to login and whenever I try to recover my password the email never shows up. any help would help
#317 [21:24] <webrosc> Tubyjs3, Contact Mojang, only they can help
#318 [21:24] <webrosc> ??> Tubyjs3 mojang/email
#319 [21:24] <Absol> Tubyjs3: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#320 [21:24] <Absol> Tubyjs3: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#321 [21:41] * kidseeghostsd [webchat@104.232.37.146] has joined #minecrafthelp
#322 [21:43] <kidseeghostsd> Hi! I have the problem of "mail or password are not valid" and I try to change my password but I do not get any mail
#323 [21:48] <webrosc> turn off your vpn/proxy
#324 [21:49] <kidseeghostsd> i dont have any vpn or proxy
#325 [21:50] <webrosc> the ip you are connecting to here is a vpn/proxy ip
#326 [21:50] <webrosc> to here with is*
#327 [21:52] <webrosc> do you own the internet you are using right now, or is it work or another family member who arranges it?
#328 [21:54] <kidseeghostsd> it's my internet
#329 [21:54] <webrosc> ??> kidseeghostsd tools/hjt
#330 [21:54] <Absol> kidseeghostsd: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#331 [21:54] <Absol> kidseeghostsd: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#332 [21:57] <kidseeghostsd> https://paste.ubuntu.com/p/PXwdtxP3SF/
#333 [22:01] <webrosc> something on your internet is setting you on a proxy, may not be software, maybe your router, which means the ip you are on is seen as a proxy, and thus Mojangs servers block it, hence incorrect password, as for not getting emails that could be other things, may want to speak to your ISP about that unless you put in your own router with a built in proxy to pirate films
#334 [22:03] <kidseeghostsd> thanks! i'm gonna try it