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#3 [03:50] * thelounge65 [webchat@60-241-148-63.tpgi.com.au] has joined #minecrafthelp
#4 [03:50] <thelounge65> why is Minecraft saying unable to attract native files
#5 [03:51] * thelounge65 [webchat@60-241-148-63.tpgi.com.au] has quit. (Client Quit)
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#8 [05:09] * SledgeMaster [webchat@172.58.35.252] has joined #minecrafthelp
#9 [05:12] <SledgeMaster> So here's the problem. after about a week of playing on 1.13 - with vurtually no issues, the game has started crashing. first it started when i loaded into the world. now Java won't even get past the Mojang screen.
#10 [05:29] * Ante [webchat@217-115-35-92.cust.bredband2.com] has joined #minecrafthelp
#11 [05:32] <Ante> hi, i have a account that i forgot my password on but, my email that i had back then is not existing, and my questions i have for my account i did when i was about 10 and cant remember them, is it some type of solution to this or do i have to buy a new acc?
#12 [05:33] <Ante> what?
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#14 [06:01] * TheSilentLink_ [~TheSilent@147.148.167.172] has quit. (Quit: Good Bye! My bouncer has probably crashed or lost connection to the internet...)
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#16 [06:21] * motodani [webchat@188.247.159.28] has joined #minecrafthelp
#17 [06:23] <motodani> hello! I have a problem trying to iniciate minecraft!
#18 [06:34] * Greymagic27 [~Greymagic@31.185.58.125] has joined #minecrafthelp
#19 [06:46] * Sod0wo64 [webchat@191.red-79-154-3.dynamicip.rima-tde.net] has joined #minecrafthelp
#20 [06:47] <Sod0wo64> hola tengo una pregunta
#21 [06:47] <Greymagic27> @Sod0wo64, Please can you speak english
#22 [06:48] <Sod0wo64> why sometimes my launcher dont work?
#23 [06:49] <Greymagic27> @Sod0wo64, What is the problem with the launcher?
#24 [06:50] <Sod0wo64> i do 2 clicks to open launcher, launcher its opens but it looks whole in white.
#25 [06:51] <Sod0wo64> and I have to open it and close it until it let press play button
#26 [06:52] <Greymagic27> @Sod0wo64, Right click shortcut or MinecraftLauncher.exe, go to compatibility tab and make sure Windows XP is not set. Windows XP is not supported anymore.
#27 [06:53] <Sod0wo64> im using windows 8
#28 [06:53] <Sod0wo64> 8.1
#29 [06:53] <Greymagic27> @Sod0wo64, I know but can you please follow those instructions
#30 [06:56] <Sod0wo64> idk why but i didnt had selected a system compatibility
#31 [06:56] <Sod0wo64> i selected w8
#32 [06:56] <Greymagic27> Try launching your minecraft now, That was the next thing I was going to ask you to do
#33 [06:58] <Sod0wo64> ocurrs the same
#34 [06:58] <Greymagic27> Do it without any compatibility on
#35 [07:02] <Sod0wo64> for now open to the first
#36 [07:02] <Sod0wo64> but I do not know if it will happen again
#37 [07:03] <Greymagic27> @Sod0wo64, It is an ongoing issue. That was only a temperary fix
#38 [07:04] <Sod0wo64> Then what do I do?
#39 [07:04] <Greymagic27> If it occurs again turn compatability on and off again
#40 [07:05] <Sod0wo64> oke ty
#41 [07:05] <Greymagic27> Your welcome
#42 [07:19] * alo [webchat@85.101.140.18.dynamic.ttnet.com.tr] has joined #minecrafthelp
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#44 [08:13] * Mrs_Blizzy [webchat@174-16-33-180.hlrn.qwest.net] has joined #minecrafthelp
#45 [08:13] <Mrs_Blizzy> Can someone help me?
#46 [08:14] <Greymagic27> Sure
#47 [08:14] <Mrs_Blizzy> Thanks
#48 [08:14] <Greymagic27> I'll be back in a few seconds
#49 [08:14] <Mrs_Blizzy> Every time I try to open up a modpack it always says "Unable to access file"
#50 [08:15] <Greymagic27> @Mrs_Blizzy, We don't support modded clients here
#51 [08:15] <Mrs_Blizzy> Oh right
#52 [08:16] <Mrs_Blizzy> Sorry
#53 [08:16] <Greymagic27> You can go to the minecraft fourms or the minecraft discord and then I will be happy to help
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#61 [10:26] * Webchat_03222 [webchat@5249C95E.cm-4-2d.dynamic.ziggo.nl] has joined #minecrafthelp
#62 [10:27] <Webchat_03222> i forgot my mc email
#63 [10:28] <Webchat_03222> i know my username but i cant login with that
#64 [10:28] <Greymagic27> ??> @Webchat_03222 account/forgot-email
#65 [10:28] <Absol> @Webchat_03222: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#66 [10:28] <Greymagic27> Try that ^
#67 [10:30] <Webchat_03222> i have the email on an other pc
#68 [10:31] <Greymagic27> Can't you write it in on your current PC?
#69 [10:33] <Webchat_03222> i can't remember the email
#70 [10:33] <Greymagic27> I sent you steps above to get it
#71 [10:33] <Webchat_03222> ok
#72 [11:11] * Joey [webchat@catv-80-99-56-168.catv.broadband.hu] has joined #minecrafthelp
#73 [11:12] <Joey> hello! i have a problem concerning my mojang account
#74 [11:12] <Greymagic27> @Joey, What is the problem?
#75 [11:13] <Joey> it seems that someone transfered my account from my email adress
#76 [11:13] <Greymagic27> ??> @Joey account/send-email
#77 [11:13] <Absol> @Joey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#78 [11:13] <Absol> @Joey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#79 [11:13] <Greymagic27> ??> @Joey account/trans-id
#80 [11:13] <Absol> @Joey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#81 [11:14] <Joey> i can't seem to recover my transaction id, for in my inbox the earliest e-mail from mojang is already about transfering my account to another email adress that i never heard of
#82 [11:15] <Joey> would maybe giving you the new email adress help?
#83 [11:15] <Greymagic27> I can't do anything with the email address
#84 [11:16] <Greymagic27> Have you tried changing your login information or transfering it back?
#85 [11:16] <Joey> the first one, yes, the second one i haven't
#86 [11:16] <Joey> will try that one now
#87 [11:16] <Greymagic27> Alright
#88 [11:20] <Joey> could you please maybe send a link where i can request a re-transfer of the email edress?
#89 [11:21] <Joey> i can't find it on the site
#90 [11:21] <Greymagic27> https://account.mojang.com/me/settings
#91 [11:21] <Greymagic27> Checked there?
#92 [11:22] <Joey> i can't log in to my account
#93 [11:22] <Greymagic27> Ah yes, Forgot that
#94 [11:22] <Greymagic27> This is the first time someone has had this issue :P
#95 [11:23] <tyteen4a03> ??> Joey account/send-email
#96 [11:23] <Absol> Joey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#97 [11:23] <Absol> Joey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#98 [11:23] <tyteen4a03> Joey: as Greymagic27 said, we cannot resolve account issues
#99 [11:23] <tyteen4a03> Greymagic27: FYI, you don't need @ sign in IRC
#100 [11:24] <Greymagic27> Oh cool, Didn't know that
#101 [11:25] <Greymagic27> And yea, I forgot we couldn't do account issues :P
#102 [11:26] <tyteen4a03> Greymagic27: not stopping you from giving out initial advice, however anything more complex would need to be passed onto Mojang
#103 [11:26] <Joey> so, u guys cant change back the email adress to the first one (mean reset back the account settings)
#104 [11:26] <Greymagic27> tyteen4a03, Of course
#105 [11:27] <tyteen4a03> Joey: no, as we are volunteers and have no access to Mojang systems
#106 [11:27] <Joey> okay, thank you so much
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#109 [12:00] * Pierre [webchat@77-64-145-176.dynamic.primacom.net] has joined #minecrafthelp
#110 [12:01] <Pierre> hello?
#111 [12:01] <Greymagic27> Hi!
#112 [12:01] <Pierre> i need help with my account
#113 [12:01] <Greymagic27> What is the problem?
#114 [12:01] <Pierre> i forgot my email?
#115 [12:02] <Greymagic27> ??> @Pierre account/forgot-email
#116 [12:02] <Absol> @Pierre: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#117 [12:02] <Greymagic27> Try following those steps ^
#118 [12:03] <Pierre> i know the password but i forget my e-mail adress that is the problem
#119 [12:03] <Greymagic27> I know but if you put your email in that box it will send a confermation to the email which is linked to the account
#120 [12:05] <Pierre> yeah when i know the email but i forgot the email
#121 [12:05] <Greymagic27> I'm sorry, I don't understand
#122 [12:05] <Pierre> i forget my email adress please help me
#123 [12:06] <Greymagic27> ??> @Pierre account/send-email
#124 [12:06] <Absol> @Pierre: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#125 [12:06] <Absol> @Pierre: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#126 [12:06] <Greymagic27> ??. @Pierre account/trans-id
#127 [12:06] * alex8 [webchat@79-116-221-134.dynamic.brasov.rdsnet.ro] has joined #minecrafthelp
#128 [12:08] <alex8> Why when I give it to install tells me it can not be saved?
#129 [12:08] <Greymagic27> @alex8, What is the exact message?
#130 [12:10] <alex8> Do not let me install it. Why?
#131 [12:10] <Greymagic27> @alex8, I need the exact message it says
#132 [12:10] * alex8 [webchat@79-116-221-134.dynamic.brasov.rdsnet.ro] has quit. (Client Quit)
#133 [12:11] <Greymagic27> Or not...
#134 [12:12] <tyteen4a03> Greymagic27: notice the tld
#135 [12:12] <Greymagic27> tld?
#136 [12:12] <tyteen4a03> Greymagic27: the domain name
#137 [12:12] <Greymagic27> what about it?
#138 [12:13] <tyteen4a03> Greymagic27: .ro, Romania
#139 [12:13] <Greymagic27> Ooooh
#140 [12:14] <tyteen4a03> means they probably didn't speak English
#141 [12:14] <Greymagic27> They could have stayed, I would have given them the 'can not save download' thing
#142 [12:15] <tyteen4a03> Greymagic27: people are impatient
#143 [12:15] <Greymagic27> Mhm, I know
#144 [12:16] * oli5 [webchat@193.109.198.201] has joined #minecrafthelp
#145 [12:16] <oli5> hello
#146 [12:17] <Greymagic27> Hi!
#147 [12:17] <oli5> are you a help guy?
#148 [12:17] <Greymagic27> Indeed I am :P
#149 [12:17] <oli5> ok, big problem
#150 [12:18] <oli5> my email my mincraft was associated with, has been suspended...
#151 [12:19] <tyteen4a03> ??> oli5 account/send-email
#152 [12:19] <Absol> oli5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#153 [12:19] <Absol> oli5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#154 [12:19] <oli5> um what?
#155 [12:20] <oli5> how can i get transaction ID it was like 7 years ago i paid for it and it wasnt on my card.
#156 [12:24] <tyteen4a03> ??> oli5 account/trans-id/dibs
#157 [12:24] <Absol> oli5: DIBS was Mojang's original payment provider, used from 2009 to mid-2011.
#158 [12:24] <Absol> oli5: Contact Mojang directly stating that you paid via the DIBS system; they will provide further instructions.
#159 [12:24] <Greymagic27> Never knew about that command tyteen4a03
#160 [12:25] <tyteen4a03> ??> Greymagic27 index
#161 [12:25] <Absol> Greymagic27: See https://cp.minecraftirc.net/factoid for the list of factoid Absol knows of.
#162 [12:25] <Greymagic27> I have that bookmarked
#163 [12:25] <Greymagic27> Just never saw it before
#164 [12:25] <oli5> could it be possible you could see when i paid for the account then i could look on the transactions on bank?
#165 [12:27] <tyteen4a03> oli5: we're volunteers and have no access to Mojang systems
#166 [12:27] <oli5> dang
#167 [12:27] <oli5> how do i contact mojang directly?
#168 [12:27] <tyteen4a03> ??> oli5 account/send-email
#169 [12:27] <Absol> oli5: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#170 [12:27] <Absol> oli5: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#172 [13:07] * ThaChickenBoii [webchat@c83-254-221-77.bredband.comhem.se] has joined #minecrafthelp
#173 [13:08] <ThaChickenBoii> it keeps telling me that minecraft is allredy running when it isent how can i fix this.
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#175 [13:09] * Polar [webchat@cpc137430-wilm3-2-0-cust19.1-4.cable.virginm.net] has joined #minecrafthelp
#176 [13:10] <Polar> my minecraft crashes
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#179 [14:09] * john [webchat@191-17-199-67.user.vivozap.com.br] has joined #minecrafthelp
#180 [14:09] <john> hey
#181 [14:10] <john> the installer downloads java his own?
#182 [14:19] * Frisk [~piotrex43@79.163.247.183.ipv4.supernova.orange.pl] has joined #minecrafthelp
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#184 [14:21] * A [webchat@97-92-17-53.dhcp.stcd.mn.charter.com] has joined #minecrafthelp
#185 [14:22] <A> I keep trying to migrate my old Minecraft account and when I reset passwords it just does let me log in so I migrated it to a different account and now that password isn’t working I found the transaction Id for purchase and don’t know how to use it to get back my Minecraft account
#186 [14:23] <mattym> ??> A account/send-email
#187 [14:23] <Absol> A: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#188 [14:23] <Absol> A: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#190 [14:28] * CuzImR3yZeR [webchat@HSI-KBW-078-042-225-003.hsi3.kabel-badenwuerttemberg.de] has joined #minecrafthelp
#191 [14:28] <CuzImR3yZeR> uhm idk why
#192 [14:29] <CuzImR3yZeR> but suudenly my launcher said sth About beeing harmed
#193 [14:29] <CuzImR3yZeR> and all my profiles were gone
#194 [14:29] <CuzImR3yZeR> so i maked a 1.8.9 profile
#195 [14:29] <CuzImR3yZeR> and it says this:
#196 [14:37] * luka [webchat@89-201-187-75.dsl.optinet.hr] has joined #minecrafthelp
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#198 [15:01] * FLick [webchat@d-216-10-185-91.cpe.metrocast.net] has joined #minecrafthelp
#199 [15:02] <FLick> so i already have minecraft dowloaded but i want to switch it to my newer account
#200 [15:04] <mattym> FLick, You mean change the email?
#201 [15:04] <FLick> yea
#202 [15:05] <FLick> the only problem is i dont use the old one anymore
#203 [15:05] <mattym> FLick, You can change the email at account.mojang.com/me
#204 [15:05] <mattym> FLick, If you dont have access to the old email, you need to contact Mojang.
#205 [15:05] <mattym> ??> FLick account/send-email
#206 [15:05] <Absol> FLick: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#207 [15:05] <Absol> FLick: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#209 [15:24] * Acid [webchat@109.201.133.26] has joined #minecrafthelp
#210 [15:26] <Acid> My account was given to me by my cousin and my cousin bought it off someone and i want to change the email address and security questions i know
#211 [15:29] * Zaidan122 [webchat@client-200.106.117.49.speedy.net.pe] has joined #minecrafthelp
#212 [15:30] <Zaidan122> hi, I bought minecraft about 5 years ago and now that i want to play again it only lets me play the demo mode and it tells me to buy minecraft again
#213 [15:33] * Zaidan122 [webchat@client-200.106.117.49.speedy.net.pe] has quit. (Client Quit)
#214 [16:27] * DelayGames [webchat@201-43-125-167.dsl.telesp.net.br] has joined #minecrafthelp
#215 [16:27] <DelayGames> Hello
#216 [16:27] <DelayGames> Please
#217 [16:28] <DelayGames> I need help
#218 [16:28] <DelayGames> I cant login in my minecraft
#219 [16:28] <DelayGames> I cant login in my minecraft
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#232 [17:53] * John [webchat@c-24-126-38-181.hsd1.md.comcast.net] has joined #minecrafthelp
#233 [17:54] <John> Hello?
#234 [17:54] <John> I have a question regarding purchases.
#235 [17:56] <John> I attempted to buy Minecraft through the site, but it keeps throwing up errors and telling me to check my info and try again. I did that 4 times, same error every time.
#236 [17:57] <John> I get the feeling I might be talking to an empty room...
#237 [17:58] <mattym> John, Are you using a regular credit card?
#238 [17:58] <John> Hello, and yes I am.
#239 [17:58] <mattym> John, call the card provider and tell them that you need to make an international transaction.
#240 [17:59] * Rodrigz96 [webchat@bl10-231-111.dsl.telepac.pt] has joined #minecrafthelp
#241 [17:59] <John> I already tried that. I have the authority to make international purchases, and they say there hasn't been any purchase attempts.
#242 [18:00] <Rodrigz96> Hello, I need help in something about my Mojang account!
#243 [18:01] <mattym> John, Are you currently residing in the country where the card was issued.
#244 [18:01] <mattym> Rodrigz96, Explain the problem.
#245 [18:01] <John> Yes, I am.
#246 [18:01] <mattym> John, And its not any type of pre-paid or gift card?
#247 [18:01] <John> No.
#248 [18:02] <Rodrigz96> My account was hacked, someone entered in my acc and made a request to change the e-mail of my account to his email.
#249 [18:02] <mattym> John, Try calling the provider again, double check that there is no block that would stop an online international transaction to Sweden.
#250 [18:02] <mattym> Rodrigz96, Did you dispute it?
#251 [18:03] <Rodrigz96> I didn't I went here first because you guys could help me faster
#252 [18:03] <mattym> Rodrigz96, The email saying an attempt was made to change it should have a link to dispute the change.
#253 [18:04] <John> I specifically did that. They said that I can make transactions for Sweden, and that they were not seeing any attempts to make a transaction from Mojang.
#254 [18:05] <Rodrigz96> It was not an attempt someone actually manage to change it. The email has no link to dispute the change
#255 [18:06] <mattym> John, Are you using any type of Adblocking in your browser?
#256 [18:06] <mattym> ??> Rodrigz96 account/send-email
#257 [18:06] <Absol> Rodrigz96: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#258 [18:06] <Absol> Rodrigz96: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#259 [18:06] <John> None, I've never used any type of adblocker.
#260 [18:07] <mattym> John, Are you currently in the US?
#261 [18:07] <Rodrigz96> Ok thanks!
#262 [18:07] <John> Yes I am.
#263 [18:07] <mattym> John, You can try it via Amazon https://www.amazon.com/Minecraft-Mac-Online-Game-Code/dp/B010KYDNDG/
#264 [18:08] <John> If I buy that, it's for the Java version right?
#265 [18:08] <mattym> John, Yes
#266 [18:09] <John> Ok. I guess I'll try that then.
#267 [18:12] <John> Thank you. That worked.
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#273 [19:01] <per1per22> hi i already bought minecraft microsoft store and i downloaded minecraft and it only lets me play demo and is telling to buy minecraft again
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#279 [19:22] <magnusadder> hello?
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#287 [21:10] <Wheatbread> Whenever I try to either load up Minecraft or enter a world/server using the current launcher I usually get stuck on the loading screen until I get a popup telling me that the Java(TM) SE Binary is not responding. However I downloaded the old launcher and it works just fine, however I want to be able to play on a modded server with my friends and I
#288 [21:10] <Wheatbread> cant get it to work with either launcher. Does anyone have a solution or possible fix?
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