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#4 [03:23] * Akira53 [webchat@ip-94-112-81-39.net.upcbroadband.cz] has joined #minecrafthelp
#5 [03:25] <Akira53> Hello, got some problems with my account. Mostly with getting email about transfering to mojang even though i didnt do it, and i cant recieve pass reset email
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#23 [03:52] * Wavium [webchat@85-76-18-69-nat.elisa-mobile.fi] has joined #minecrafthelp
#24 [03:52] <Wavium> Hello! I've forgotten my password and gmail password. Is there any way you could help? Thanks!
#25 [03:53] <ed> i want to allocate more ram
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#29 [04:47] * Dan [webchat@95.150.113.26] has joined #minecrafthelp
#30 [04:49] <Dan> Right.. so someone has managed to get inside my email and recover my old minecraft account. then they have proceeded to reset my account and change email for my minecraft game, meaning i no longer have access to minecraft, ive emailed Mojang back and then they now ask for extra info. AFTER ive lost everything.. ?
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#33 [05:47] * TheJediKid [webchat@84-113-55-254.cable.dynamic.surfer.at] has joined #minecrafthelp
#34 [05:48] <TheJediKid> "Authentication Server down for maintenance" I get this for two weeks now whenever I try to join a MP server, whats going on here?
#35 [05:58] * Greymagic27 [~Greymagic@31.185.58.125] has joined #minecrafthelp
#36 [06:10] <TheJediKid> ok, one more fake ...
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#38 [06:36] * Kingretropixel [webchat@ti0059a400-3227.bb.online.no] has joined #minecrafthelp
#39 [06:37] <Kingretropixel> Hello, anyone on?
#40 [06:46] <Kingretropixel> Anyone on?
#41 [07:48] * MR_dan6_TH [webchat@cm-171-100-158-30.revip10.asianet.co.th] has joined #minecrafthelp
#42 [07:50] <MR_dan6_TH> When me change password messages tell me "Error! Too many reset attempts." Whathappen whit my account
#43 [07:50] <Greymagic27> @MR_dan6_TH, Wait one hour, Then try and change it again
#44 [07:51] <MR_dan6_TH> Ok,Thank you
#45 [07:51] <Greymagic27> Your welcome
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#47 [08:13] <Akira53> Somebody got into my account and requested account migration which was succesful, but they didnt changed pass or name, because they "cant" get into ma gmail (no breaches sofar). Tried to log in but i cant, password reset doesnt work.
#48 [08:14] <Greymagic27> ??> @Akira53 account/send-email
#49 [08:14] <Absol> @Akira53: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#50 [08:14] <Absol> @Akira53: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#51 [08:14] <Greymagic27> ??> Akira53 account/trans-id
#52 [08:14] <Absol> Akira53: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#53 [08:14] <urielsalis> Akira53, waity
#54 [08:14] <Akira53> Thats nice and all but not when you bought the game 8 years ago
#55 [08:14] <urielsalis> Akira53, you said they migrated your account, buty didnt change the email?
#56 [08:15] <Akira53> nope, i got email about succesful migration
#57 [08:15] <urielsalis> Akira53, then they did change your email
#58 [08:15] <urielsalis> Akira53, how did you bought the game?
#59 [08:15] <Akira53> that i didnt do, i dont even play minecraft anymore. I forgot about the account completely. Last i checked i was online in 2014
#60 [08:16] <urielsalis> Akira53, yep, name was changed to SimplyRods on 2018-09-13
#61 [08:16] <Akira53> It was probably via paysafecard, i was very young. I now use different email that i redirected it to in 2014
#62 [08:16] <urielsalis> Akira53, paysafecard? Do you remember when approximately?
#63 [08:16] <Akira53> Its very weird that they didnt need my email
#64 [08:16] <urielsalis> (Year + month)
#65 [08:16] <Akira53> 2011 meybe
#66 [08:16] <urielsalis> Akira53, they do need your email, I suggest you change all your passwords and enable 2 factor auth
#67 [08:17] <Akira53> I have
#68 [08:17] <urielsalis> Akira53, earlier than mid 2011?
#69 [08:17] <Akira53> thats the thing... I have two factor auth on my email
#70 [08:17] <Akira53> and no breaches, nothing
#71 [08:17] <urielsalis> Akira53, need the aproximated month in 2011, they changed payment partners midway
#72 [08:17] <Akira53> Thats why i was so suprised
#73 [08:18] <Akira53> I really dunno.. it could be late june
#74 [08:19] <urielsalis> Akira53, late june, mm
#75 [08:19] <Akira53> I know it was in sale for 10$
#76 [08:19] <Akira53> thats all i remember
#77 [08:19] <urielsalis> Akira53, you will need to contact Skrill and ask them, if they cant find the transaction Id, it probably means you used dibs
#78 [08:19] <Akira53> name was Akira53
#79 [08:19] <urielsalis> Akira53, https://help.mojang.com/customer/portal/articles/361380, see the 2011 and Earlier than mid-2011 sections
#80 [08:19] <urielsalis> Akira53, and email Mojang with that
#81 [08:19] <Akira53> I got email with pass request change in 2014 when i tried to get into my account
#82 [08:20] <Akira53> Thats the earliest email i have
#83 [08:24] <Akira53> The thing is.. I dont care if they take my account, i just dont want it to be associated with the email
#84 [08:41] * WanSou [webchat@5e06f638.bb.sky.com] has joined #minecrafthelp
#85 [08:42] <WanSou> hey, when im trying to join any server this comes up : java.lang.NullPointerException: group (how to fix it ?)
#86 [08:44] <Greymagic27> ??> @WanSou tools/hjt
#87 [08:44] <Absol> @WanSou: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#88 [08:44] <Absol> @WanSou: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#89 [08:46] <Akira53> Because i dont have the saved email, they(DIBS,SKRILL) just cant tell me the ID... I have wrote ticket but it has been over 9 hours and no response.
#90 [08:47] <urielsalis> Akira53, for DIBS, you need to email Mojang directly saying so. For Skrill, you just need to email them from the original email that made the purchase
#91 [08:47] <urielsalis> Akira53, and they might take a while to answer
#92 [08:49] <WanSou> Absol https://paste.ubuntu.com/p/mT8bcYDgZV/
#93 [08:50] <Akira53> Ok, so i found the main problem.. I used main and secondary email for MOJANG and i probably didnt disable the old one.. Thats why they could use transfer and name change. As now i cant get to the old email either.. so, thats bad. really bad. I should have just terminated the account 4 years ago and it would save so much time.
#94 [08:50] <Greymagic27> @WanSou, Remove overwolf and hola
#95 [08:53] <urielsalis> WanSou, and Hamachi
#96 [08:53] <Greymagic27> urielsalis, I forgot about that :P
#97 [08:56] <WanSou> hmmm i dont see hamachi in aplications :/
#98 [08:56] <Greymagic27> Go to your Windows Start menu and click Control Panel > Programs > Uninstall a program.
#99 [08:56] <Greymagic27> Select LogMeIn Hamachi and click Uninstall.
#100 [08:57] <WanSou> ok i just uninstalled hola,overwolf and Hamachi, is it going to work now ? do i need to restart minecraft?
#101 [08:58] <Greymagic27> WanSou, Try launching minecraft
#102 [08:58] <urielsalis> WanSou, you need to restart your PC
#103 [08:58] <Greymagic27> Oh, Didn't know that
#104 [08:58] <Greymagic27> I do now
#105 [08:59] <tyteen4a03> Greymagic27: when in doubt, restart
#106 [08:59] <tyteen4a03> Greymagic27: when not in doubt, also restart
#107 [08:59] <tyteen4a03> restarting is lyfe
#108 [08:59] <Greymagic27> lolok
#109 [08:59] <WanSou> k ill try restarting my pc (brb)
#110 [09:22] * Greymagic27 [~greymagic@irc.urielsalis.me] has joined #minecrafthelp
#111 [09:25] * Akira53 [webchat@ip-94-112-81-39.net.upcbroadband.cz] has quit. (Quit: webchat.esper.net)
#112 [09:29] * CSGamerZ [webchat@196.75.8.235] has joined #minecrafthelp
#113 [09:29] <CSGamerZ> My minecraft crash : https://paste.ubuntu.com/p/wJqkNWrP6R/
#114 [09:30] <Greymagic27> @CSGamerZ, That is a dxdiag, not a crash report
#115 [09:30] <urielsalis> Greymagic27, that usually means he got a PFNA
#116 [09:30] <urielsalis> CSGamerZ, one moment
#117 [09:31] <CSGamerZ> ok
#118 [09:31] * yoyo [webchat@71-213-166-122.mnfd.qwest.net] has joined #minecrafthelp
#119 [09:31] <yoyo> GLFW error 65542: WGL: The driver does not appear to support OpenGL plees help!!
#120 [09:31] <urielsalis> CSGamerZ, there are no drivers for your graphics card for Windows 7. You will need to get a new GPU or downgrade back to Windows XP(which is NOT recommended)
#121 [09:32] <urielsalis> ??> yoyo win/dxdiag
#122 [09:32] <Absol> yoyo: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#123 [09:32] <CSGamerZ> is there eny other option
#124 [09:34] <CSGamerZ> cuz it used to run on my pc but when i did a factory reset it didn't work
#125 [09:34] <urielsalis> CSGamerZ, only those two
#126 [09:36] <CSGamerZ> cuz it used to run on my pc but when i did a factory reset it didn't work
#127 [09:36] <CSGamerZ> i did play it so many times
#128 [09:37] <CSGamerZ> before the reset
#129 [09:38] <CSGamerZ> https://paste.ubuntu.com/p/4CSQrKJTZj/
#130 [09:39] <urielsalis> CSGamerZ, we already gave you your options
#131 [09:40] <CSGamerZ> but the game used to work with no problems
#132 [09:40] <urielsalis> CSGamerZ, blame Intel, when your GPU was made obsolete Windows 7(and Vista) were not out
#133 [09:40] <Greymagic27> Can I ask, why are you using mc-launcher and not the official client?
#134 [09:41] <urielsalis> Its a pirated launcher...
#135 [09:41] <urielsalis> CSGamerZ, and we will not help you here if you havent bought the game
#136 [09:42] * Oliver [webchat@87-55-217-156-dynamic.dk.customer.tdc.net] has joined #minecrafthelp
#137 [09:43] <Oliver> Hello i have a problem i cant login to my mc acc. It was my brthers acc so i dont have the email
#138 [09:43] <CSGamerZ> i did buy the game but this launcher have some stuf that i need
#139 [09:43] <urielsalis> Oliver, your brother is there?
#140 [09:43] <Lord_Ralex> CSGamerZ, your username is not one that's tied to a paid account.
#141 [09:43] <Oliver> no he moved out and he said that he dosent have the eamil no more
#142 [09:44] <CSGamerZ> really
#143 [09:44] <Lord_Ralex> Really.
#144 [09:44] <urielsalis> Oliver, your brother will need to contact Mojang
#145 [09:44] <urielsalis> ??> Oliver account/send-email
#146 [09:44] <Absol> Oliver: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#147 [09:44] <Absol> Oliver: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#148 [09:44] <urielsalis> ??> Oliver account/trans-id
#149 [09:44] <Absol> Oliver: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#150 [09:44] <CSGamerZ> well thank you for the suport
#151 [09:44] <Lord_Ralex> CSGamerZ, your excuse is also garbage.
#152 [09:44] * whiteduif [webchat@95-166-121-28-cable.dk.customer.tdc.net] has joined #minecrafthelp
#153 [09:44] * Lord_Ralex kicked CSGamerZ from #minecrafthelp (Reason: SGamerZ :Pirates.....)
#154 [09:44] <whiteduif> Hey, i cant login to my minecraft account
#155 [09:44] <whiteduif> what do i do?
#156 [09:45] <whiteduif> did password reset via email, but still wont let me in
#157 [09:45] <Oliver> uhmm bro thats not possible i say to you he dosent have the email anymore
#158 [09:45] <urielsalis> whiteduif, you received the email?
#159 [09:45] <whiteduif> yeah
#160 [09:45] <urielsalis> ??> whiteduif login/throttle
#161 [09:45] <Absol> whiteduif: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#162 [09:45] <Absol> whiteduif: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#163 [09:45] <urielsalis> Oliver, emailing mojang is done via a form, and you are verified with the transaction ID(that he can recover from Absol instructions)
#164 [09:46] <whiteduif> okay so because i have 3 different passwords, that is the issue?
#165 [09:46] * yoyo [webchat@71-213-166-122.mnfd.qwest.net] has quit. (Quit: webchat.esper.net)
#166 [09:46] <urielsalis> whiteduif, possibly
#167 [09:46] <Oliver> wait what?
#168 [09:46] <whiteduif> okay, ill wait 1 hour and see whhat happens
#169 [09:46] <whiteduif> thank you
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#171 [09:53] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#172 [10:46] <Greymagic27> It's quiet today
#173 [10:56] * thelounge51 [webchat@31.185.58.125] has joined #minecrafthelp
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#175 [11:09] * Mr_Zoldyck [webchat@104-55-64-133.lightspeed.hstntx.sbcglobal.net] has joined #minecrafthelp
#176 [11:10] <Mr_Zoldyck> I attempted to use a back up when a member lost a lot of loot. For whatever reason it wont let me do the back up. I thought well oh well they lost some stuff, now my realm wont load at all. I have tried multiple different back up times to try to get it to work but no dice. Any idea where I should go or what I should do. I was looking for a live cha
#177 [11:10] <Mr_Zoldyck> t with Mojang support but cant seem to find one. Plzzzz help me
#178 [11:10] <Mr_Zoldyck> This is for my realm btw
#179 [11:10] <Greymagic27> @Mr_Zoldyck, What does it say when you try to load up the realm?
#180 [11:10] <Mr_Zoldyck> it just keeps loading
#181 [11:11] <Mr_Zoldyck> somtimes when i try to do the back up it will say error 500
#182 [11:11] <mattym> ??> Mr_Zoldyck mojang/email
#183 [11:11] <Absol> Mr_Zoldyck: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#184 [11:11] <Absol> Mr_Zoldyck: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#185 [11:11] <Mr_Zoldyck> Thanks any idea how fast their responce time usually is?
#186 [11:12] <mattym> Mr_Zoldyck, See the second link.
#187 [11:12] <Mr_Zoldyck> oh i see thanks
#188 [11:12] <mattym> Mr_Zoldyck, But I am not sure if that time is specific to account issues or not, so Realms stuff may be different.
#189 [11:13] <mattym> Mr_Zoldyck, But as the weekend has already started in Sweden, don't expect anything for the next few days.
#190 [11:37] * GRIFF97 [webchat@host249-118-dynamic.8-87-r.retail.telecomitalia.it] has joined #minecrafthelp
#191 [11:40] <GRIFF97> Hello everyone I have a problem recently I started again to play minecraft after a while, only that I can not log in and requesting the password to be re-sent to the email, I have not received anything since days I have this problem. Can you help me please?
#192 [11:41] <Greymagic27> ??> @GRIFF97 account/response
#193 [11:41] <Absol> @GRIFF97: Mojang Support typically responds to email queries within 5-7 business days, however sometimes this cannot be achieved due to backlog (e.g holidays).
#194 [11:41] <Absol> @GRIFF97: You can check the latest response timeframe target here: https://help.mojang.com/customer/portal/articles/359446
#195 [11:41] <Greymagic27> As the swedish weekend has just started you should expect a reply in 3-4 days
#196 [11:42] <GRIFF97> I sent the email about 2 days ago
#197 [11:42] <Greymagic27> ^^
#198 [11:43] <GRIFF97> So i need to wait that on the site of the mojang appears that they are answering the questions of the day when I sent the email?
#199 [11:43] <Greymagic27> That site is outdated, Just expect a reply in 3-4 days
#200 [11:44] <GRIFF97> k thanks guys
#201 [11:44] <Greymagic27> Your welcome
#202 [11:44] * Mr_Zoldyck [webchat@104-55-64-133.lightspeed.hstntx.sbcglobal.net] has quit. (Quit: webchat.esper.net)
#203 [12:32] * xNiklxs [webchat@ip-37-201-158-175.hsi13.unitymediagroup.de] has joined #minecrafthelp
#204 [12:35] <xNiklxs> i cant join Server.When I want to join stands in the middle Java.net.conntectExeption: Connection refused: no further Information:
#205 [12:39] <Greymagic27> @xNiklxs, Does this happen with all servers?
#206 [12:43] * xNiklxs [webchat@ip-37-201-158-175.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#207 [12:46] * xNIklxs [webchat@ip-37-201-158-175.hsi13.unitymediagroup.de] has joined #minecrafthelp
#208 [12:48] <xNIklxs> I cant join a Server.in the middle stands Java.net.connectionExeption: Connection refused: no further Information:
#209 [12:53] * xNIklxs [webchat@ip-37-201-158-175.hsi13.unitymediagroup.de] has quit. (Quit: webchat.esper.net)
#210 [13:06] * Nintendo_Mc_ [webchat@mta-71-68-162-226.sc.rr.com] has joined #minecrafthelp
#211 [13:06] <Nintendo_Mc_> hello?
#212 [13:06] * mebro12 [webchat@52-124-82-153.eastlink.ca] has joined #minecrafthelp
#213 [13:06] <mebro12> hello
#214 [13:07] <Nintendo_Mc_> i have an issue with minectaft windows10, i ngot it on a different microsoft account and it has since been deleted
#215 [13:07] <mebro12> i had this error on a server and it kept me logged out for 10 minutes but then let me back in
#216 [13:07] <mebro12> hope it wasnt ddos
#217 [13:08] <mebro12> io.netty.Channel.AbstractChannel$aanotatedconnectionexception connection refused
#218 [13:08] <mebro12> along with really low ping
#219 [13:09] <urielsalis> mebro12, that means the server was refusing connections
#220 [13:09] <mebro12> everyone else was still logged in
#221 [13:09] <mebro12> and i could use other servers
#222 [13:09] <mebro12> should i be worried?
#223 [13:10] <Nintendo_Mc_> hello?
#224 [13:10] <Nintendo_Mc_> does anyone know of a silution?
#225 [13:10] <urielsalis> mebro12, it means it was refusing your connections, might be it being full, or you using the wrong ip, or dns being down, wrong portforward, anything really
#226 [13:10] <urielsalis> Nintendo_Mc_, you need to contact Xbox support
#227 [13:10] <mebro12> well it wasnt full
#228 [13:10] <mebro12> but i think maybe my connection to internet is just bad?
#229 [13:11] <Nintendo_Mc_> oh ok
#230 [13:11] * Nintendo_Mc_ [webchat@mta-71-68-162-226.sc.rr.com] has quit. (Quit: webchat.esper.net)
#231 [13:11] <mebro12> it had a different error message before but only logged me out for a second this time it kept saying it cant connect and didnt notice the server ip as a server
#232 [13:12] <mebro12> then few minutes later it let me back in
#233 [13:12] <mebro12> and i had 2 bar ping that leveled out after a few minutes
#234 [13:12] <mebro12> how do i know it wasnt ddos
#235 [13:13] <mebro12> and would ddos mean they can hack into my account
#236 [13:13] <urielsalis> mebro12, 2 bar ping = you had a bad connection to the server
#237 [13:13] * jeffrey [webchat@71-85-175-67.dhcp.krny.ne.charter.com] has joined #minecrafthelp
#238 [13:14] <mebro12> i never had it not connect to a server for that long while hive.com could still be logged into
#239 [13:14] <jeffrey> I need help with getting my account on a new computer
#240 [13:15] <urielsalis> jeffrey, what is the issue?
#241 [13:16] <jeffrey> well to start I no longer have access to the email I used to setup the account and we cant remember our password
#242 [13:17] <jeffrey> is there a way to get ahold of them so I can get it back this all I could find
#243 [13:17] <urielsalis> ??> jeffrey account/send-email
#244 [13:18] <Absol> jeffrey: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#245 [13:18] <urielsalis> ??> jeffrey account/trans-id
#246 [13:18] <Absol> jeffrey: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#247 [13:18] <Absol> jeffrey: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#248 [13:18] <mebro12> it only refused to connect to one server saying can't connect for like 5 minutes then after refreshing it came back but everyone else could use it and meanwhile i logged into hive once and restart the client and still it didnt work untill a few minutes and came back automatically
#249 [13:18] <urielsalis> <urielsalis> mebro12, 2 bar ping = you had a bad connection to the server
#250 [13:18] <mebro12> to one server only?
#251 [13:18] <mebro12> i even restarted my client
#252 [13:19] <urielsalis> mebro12, yes
#253 [13:19] <mebro12> and still didnt work
#254 [13:19] <mebro12> then just came back randomly
#255 [13:19] * thelounge75 [webchat@131-100-214-225.client.ns2.g2telecomfiber.com.br] has joined #minecrafthelp
#256 [13:19] <mebro12> ok well i hope it doesnt happen again
#257 [13:19] <urielsalis> mebro12, servers are located in different parts of the world, your network(or the path to the server) might have been congested, etc
#258 [13:19] <mebro12> thank you
#259 [13:19] <mebro12> ddos usually congests thho
#260 [13:21] <mebro12> it just never happened quite like that before
#261 [13:21] <mebro12> so i shouldnt worry then
#262 [13:22] <mebro12> it didnt seem laggy at all when it happened either it just gave me an error message and then i came back my ping was bad but i could still move around with good fps
#263 [13:24] * thelounge75 [webchat@131-100-214-225.client.ns2.g2telecomfiber.com.br] has quit. (Quit: webchat.esper.net)
#264 [13:25] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
#265 [13:25] <jeffrey> thank you
#266 [13:29] * evilbecky [webchat@77.18.61.126.tmi.telenormobil.no] has joined #minecrafthelp
#267 [13:29] <evilbecky> i need help
#268 [13:30] <evilbecky> i cant login in 2 my account
#269 [13:30] <evilbecky> it says i have the ''wrong password''
#270 [13:30] <evilbecky> i tried waiting 24 hours didnt work :(
#271 [13:30] <evilbecky> i tried waiting 24 hours didnt work :(
#272 [13:32] * mebro12 [webchat@52-124-82-153.eastlink.ca] has left #minecrafthelp
#273 [13:33] <evilbecky> Absol
#274 [13:33] <evilbecky> pls
#275 [13:33] <evilbecky> help
#276 [13:33] <evilbecky> sorry i wont spam u
#277 [13:35] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#278 [13:38] <Greymagic27> evilbecky, Have you reset your password?
#279 [13:38] <evilbecky> i tried
#280 [13:38] <evilbecky> didnt work
#281 [13:39] <evilbecky> i cant even Access my mail
#282 [13:39] <evilbecky> i cannot do anything
#283 [13:39] <Greymagic27> So you can't send mojang an email?
#284 [13:39] <evilbecky> no ;-;
#285 [13:39] <Greymagic27> You need to have access to the account email or change it to an email that you can access, Then you can contact mojang about your problem
#286 [13:40] <evilbecky> i spent like 120 $ on that account
#287 [13:40] <evilbecky> overall
#288 [13:40] <Greymagic27> Why did you buy an account?
#289 [13:40] <evilbecky> wdym why i bought an account
#290 [13:40] <Greymagic27> Why did you send 120$, Minecraft isn't that expensive
#291 [13:41] <evilbecky> no i mean from also in game purchases on servers
#292 [13:41] <Greymagic27> Oh ok
#293 [13:41] <evilbecky> not just for the acc xd
#294 [13:41] <Greymagic27> ??> evilbecky account/reset-email
#295 [13:41] <Absol> evilbecky: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#296 [13:41] <Greymagic27> Have you tried doing that?
#297 [13:41] <evilbecky> ill try
#298 [13:41] <Greymagic27> Once you make it so you can get mojang emails you can contact them about the problem
#299 [13:42] <evilbecky> im checking if i can change email
#300 [13:44] * evilbecky9 [webchat@77.18.61.126.tmi.telenormobil.no] has joined #minecrafthelp
#301 [13:44] <evilbecky9> i dont know the Security questions tho
#302 [13:44] <evilbecky9> and yes im the same person
#303 [13:44] <evilbecky9> accidentaly closed Down the page
#304 [13:45] <Greymagic27> ??> evilbecky9 account/challenge/reset
#305 [13:45] <Absol> evilbecky9: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#306 [13:45] <evilbecky9> i think i have been hacked ;-;
#307 [13:45] <Greymagic27> Why?
#308 [13:46] <evilbecky9> cant Access gmail to change Security questions either
#309 [13:46] <evilbecky9> rip my account ;-;
#310 [13:46] <Greymagic27> If you can't get into gmail you need to contact gmail about that
#311 [13:46] <evilbecky9> how?
#312 [13:47] <Greymagic27> https://support.google.com/mail/?hl=en#topic=7065107
#313 [13:48] * Alexm264 [webchat@43.40.93.209.dyn.plus.net] has joined #minecrafthelp
#314 [13:49] <evilbecky9> i dont have my old phone number so i cant change password ;-;
#315 [13:49] * Atsina [webchat@90-230-66-139-no84.tbcn.telia.com] has joined #minecrafthelp
#316 [13:49] <Greymagic27> Try this link: https://myaccount.google.com/intro/signinoptions/password?hl=en-GB
#317 [13:50] <Atsina> Hi. I can't get the game to start at ALL. it keeps saying that it's missing a Java file (which its not, it is there)
#318 [13:50] <Greymagic27> Atsina, Is that the full error message?
#319 [13:50] <evilbecky9> its still asking me for my password ;-;
#320 [13:50] <Atsina> I'll check what the error message says, but the log says it's missing a java file
#321 [13:51] <evilbecky9> im never gonna get my account back ;-;
#322 [13:51] <Atsina> "An unexpected issue occurred and the game has crashed. We're sorry for the inconvenience"
#323 [13:51] <evilbecky9> :(((
#324 [13:52] <Greymagic27> ??> Atsina launcher/crash-log
#325 [13:52] <Absol> Atsina: We need to see your crash log, which is created after a crash.
#326 [13:52] <Absol> Atsina: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#327 [13:52] <evilbecky9> why did u stop helping me
#328 [13:52] <Greymagic27> I was multitasking
#329 [13:53] <Greymagic27> evilbecky9, You will need to find a way to contact gmail about getting your email account back
#330 [13:53] <evilbecky9> :c
#331 [13:53] <Greymagic27> I can't help with gmail problems, But once you get your email back pop back and I will give you further intstructions
#332 [13:54] <Atsina> there is none, only launcher logs and some other stuff
#333 [13:54] <evilbecky9> ok
#334 [13:54] <evilbecky9> i give up my account wont come back :(((
#335 [13:55] * evilbecky [webchat@77.18.61.126.tmi.telenormobil.no] has quit. (Quit: webchat.esper.net)
#336 [13:55] <Greymagic27> Atsina, Send the latest.log using paste.ubuntu.com
#337 [13:55] <evilbecky9> :c
#338 [13:55] <evilbecky9> thank you for trying to help but its hopeless
#339 [13:55] <Greymagic27> evilbecky9, Your welcome, Hopefully you can get your gmail account back
#340 [13:56] <evilbecky9> ;-;
#341 [13:56] <evilbecky9> bye
#342 [13:56] <Greymagic27> Bye
#343 [13:56] * evilbecky9 [webchat@77.18.61.126.tmi.telenormobil.no] has quit. (Quit: webchat.esper.net)
#344 [14:00] <Atsina> ok i got it
#345 [14:00] <Atsina> https://paste.ubuntu.com/p/ZNV22CgCXg/
#346 [14:02] <Greymagic27> ??> Atsina win/reinst/full
#347 [14:02] <Absol> Atsina: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#348 [14:02] <Absol> Atsina: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#349 [14:06] * Alexm264 [webchat@43.40.93.209.dyn.plus.net] has quit. (Quit: webchat.esper.net)
#350 [14:22] * Atsina [webchat@90-230-66-139-no84.tbcn.telia.com] has joined #minecrafthelp
#351 [14:22] <Atsina> Okay Im back
#352 [14:22] <Atsina> nothing worked
#353 [14:22] <mattym> ??> Atsina win/!
#354 [14:22] <Absol> Atsina: Having exclamation marks or other special characters in your Windows username can break Java, which in turn breaks Minecraft. To fix this issue, either create a new Windows account without any special characters (only A-Z and 0-9), or change the working directory of the launcher.
#355 [14:22] <Absol> Atsina: See http://hopper.minecraft.net/help/special-characters/ for more information on working around this problem.
#356 [14:59] * Mak [webchat@23.27.45.158] has joined #minecrafthelp
#357 [14:59] <Mak> hello
#358 [15:00] <Greymagic27> Hi!
#359 [15:00] <Mak> im having trouble logging in
#360 [15:00] <Greymagic27> What is the problem?
#361 [15:00] <Mak> when i try to log in it says could not contact the server
#362 [15:00] <Mak> or something like that
#363 [15:01] <Greymagic27> Is this in the launcher or the website?
#364 [15:02] <Mak> the vanilla launcher the website and on technic launcher
#365 [15:02] <Greymagic27> What is the exact message?
#366 [15:02] <Mak> An error prevented your request from being processed. Please try again.
#367 [15:03] <Greymagic27> ??> @Mak tools/hjt
#368 [15:03] <Absol> @Mak: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#369 [15:03] <Absol> @Mak: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#370 [15:04] <Mak> how do i do that?
#371 [15:04] <Greymagic27> Just follow the instructions
#372 [15:05] <Mak> isnt this a community site?
#373 [15:05] <Greymagic27> The support is ran by volunteers, yes
#374 [15:05] <Greymagic27> But that program above is perfectly safe
#375 [15:05] <Mak> what does hijackthis do?
#376 [15:06] <Mak> it sounds kinda sketchy
#377 [15:06] <Greymagic27> I know it does, but it is safe
#378 [15:06] <Greymagic27> It just shows us things that might be causing issues with your minecraft
#379 [15:10] <Mak> do i just paste in the link here?
#380 [15:10] * JokerLegende [webchat@p5DF27892.dip0.t-ipconnect.de] has joined #minecrafthelp
#381 [15:11] <mattym> Mak, Yes
#382 [15:11] <Mak> https://paste.ubuntu.com/p/BfzxkQMFhz/
#383 [15:11] <mattym> Mak, Turn off your VPN/Proxy.
#384 [15:11] <JokerLegende> My account was hacked. What should i do?
#385 [15:11] <Mak> idk how
#386 [15:12] <mattym> JokerLegende, How do you know it was?
#387 [15:12] <mattym> Mak, Are you on your own home network currently?
#388 [15:12] <Mak> yes
#389 [15:12] <mattym> Mak, Turn off Hostpot Shield
#390 [15:12] <Mak> i tried to delete the vpn proxy
#391 [15:13] <Mak> how do i do that?
#392 [15:13] <JokerLegende> E-mail, password and Nickname was changed
#393 [15:13] <mattym> ??> JokerLegende account/send-email
#394 [15:13] <Absol> JokerLegende: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#395 [15:13] <Absol> JokerLegende: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#396 [15:13] <mattym> Mak, It should be a program running on your PC, find it and find the option to disable it.
#397 [15:14] <mattym> Mak, Or simply uninstall it.
#398 [15:14] <Mak> okay thanks
#399 [15:16] * greymagic27_ [uid318567@id-318567.hathersage.irccloud.com] has joined #minecrafthelp
#400 [15:16] <greymagic27_> @Mak: Sorry about that, can I have the link?
#401 [15:17] <greymagic27_> I had to log in on my tablet hence the other name
#402 [15:19] <mattym> greymagic27_, Its taken care of
#403 [15:20] <Mak> yea
#404 [15:20] <greymagic27_> Oh thanks!
#405 [15:20] <Mak> sorry my mom called
#406 [15:20] <Mak> i had to do something
#407 [15:20] <Mak> how do i delete something?
#408 [15:20] <greymagic27_> Next time I won't leave ya hanging
#409 [15:20] <Mak> xD, Hopefuly there wont be a next time
#410 [15:20] <Mak> yes?
#411 [15:21] <mattym> Mak, Control Panel, Programs and Features
#412 [15:21] <mattym> Mak, Find and remove Hotspot shield
#413 [15:22] * Mak [webchat@23.27.45.158] has quit. (Quit: webchat.esper.net)
#414 [15:36] * THF [webchat@208-104-152-84.cm.dyn.comporium.net] has joined #minecrafthelp
#415 [15:37] <THF> how do i change a locked difficulty setting?
#416 [15:38] <mattym> THF, On a single player world?
#417 [15:38] <THF> yes
#418 [15:40] <mattym> THF, Its in the settings. You may need to unlock it from the main menu.
#419 [15:40] <THF> thank you!
#420 [15:43] * THF [webchat@208-104-152-84.cm.dyn.comporium.net] has quit. (Quit: webchat.esper.net)
#421 [15:46] * Atsina [webchat@90-230-66-139-no84.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#422 [15:48] * nahelpgm [webchat@maa78-6-78-242-31-52.fbx.proxad.net] has joined #minecrafthelp
#423 [15:48] <nahelpgm> i have help for login
#424 [15:48] <nahelpgm> probleme*
#425 [15:49] <mattym> nahelpgm, Explain the problem
#426 [15:50] <nahelpgm> as soon as I log in his invalid code or email address I do not understand so I just bought it
#427 [15:52] <nahelpgm> are you here?
#428 [15:53] <mattym> nahelpgm, Where did you make the purchase?
#429 [15:54] <nahelpgm> instant gaming
#430 [15:54] <nahelpgm> its problem?
#431 [15:54] <mattym> nahelpgm, Yes, you can only buy it from minecraft.net any other site is not legitimate.
#432 [15:55] <nahelpgm> i have buy at my friends
#433 [15:56] <nahelpgm> its 100% legit its my best friends
#434 [15:56] <mattym> nahelpgm, Accounts cannot be resold, or sold on other sites. Only minecraft.net is legit.
#435 [15:57] * nahelpgm [webchat@maa78-6-78-242-31-52.fbx.proxad.net] has quit. (Quit: webchat.esper.net)
#436 [16:04] * crigamer12 [webchat@130.115.211.181.static.anycast.cnt-grms.ec] has joined #minecrafthelp
#437 [16:04] <crigamer12> ayuda
#438 [16:04] <crigamer12> help
#439 [16:11] <crigamer12> not vale el minecraft
#440 [16:54] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#441 [16:56] * Pandaplay3r [webchat@ip98-186-176-187.ks.ks.cox.net] has joined #minecrafthelp
#442 [16:57] <Pandaplay3r> Hello! I had bought and downloaded Minecraft forever ago, and I am trying to redownload it, but all I can remember from the account is the username, I'm not even sure which email address/password I have set to it. Could I get help at least finding out which email is linked to the account "Pandaplay3r"?
#443 [17:02] <Pandaplay3r> Hello! I had bought and downloaded Minecraft forever ago, and I am trying to redownload it, but all I can remember from the account is the username, I'm not even sure which email address/password I have set to it. Could I get help at least finding out which email is linked to the account "Pandaplay3r"?
#444 [17:23] * ID4 [webchat@sctv-cgn-95-97.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#445 [17:27] <ID4> I am having trouble joining my friend's game in Minecraft Windows 10 edition it keeps coming up "unable to connect to world", we used to be able to join each other, but after the most recent update, we haven't bee able to join each other. Please, help.
#446 [17:28] * ID4 [webchat@sctv-cgn-95-97.mounet.com.95.145.216.in-addr.arpa] has quit. (Quit: webchat.esper.net)
#447 [17:28] * ID4 [webchat@sctv-cgn-95-97.mounet.com.95.145.216.in-addr.arpa] has joined #minecrafthelp
#448 [17:42] * HelpMah [webchat@S010650c7bf690cd9.ed.shawcable.net] has joined #minecrafthelp
#449 [17:42] <HelpMah> Can someone help me
#450 [17:42] <HelpMah> My friends minecraft is only showing everyone Steve and Alex’s
#451 [17:43] <HelpMah> Does anyone know how to fix it
#452 [17:43] * HelpMah [webchat@S010650c7bf690cd9.ed.shawcable.net] has quit. (Client Quit)
#453 [17:43] <webrosc> what AV do they use?
#454 [17:43] <webrosc> oh....
#455 [17:46] * frost2804 [webchat@186.114.63.207] has joined #minecrafthelp
#456 [17:48] <frost2804> hola necesito ayuda no me lanza el juego se crashea sale que error opengl
#457 [17:48] <webrosc> ??> frost2804 win/dxdiag
#458 [17:48] * frost2804 [webchat@186.114.63.207] has quit. (Client Quit)
#459 [17:48] <Absol> frost2804: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#460 [18:06] <webrosc> people just don't want to hang about do they
#461 [18:55] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#462 [19:00] * Original_Jerry [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#463 [19:01] <Original_Jerry> After I click play on the minecraft launcher, it loads up the Mojang screen but never makes it to the "Play", "Multiplayer", and "realms" section
#464 [19:07] <CubeTheThird> Original_Jerry, does it just freeze then?
#465 [19:22] * Kyle [webchat@70.44.72.37.res-cmts.brd2.ptd.net] has joined #minecrafthelp
#466 [19:22] <Kyle> Hello, I am unable to launch my minecraft
#467 [19:23] <Kyle> Name: forge-10.13.4.1614.jar
#468 [19:23] <Kyle> URL: https://s3.amazonaws.com/Minecraft.Download/versions/forge-10.13.4.1614/forge-10.13.4.1614.jar
#469 [19:23] <Kyle> It says failed to download file
#470 [19:24] <CubeTheThird> Kyle, sorry we don't support mods here. You'll have to check on the forums about that
#471 [19:24] <webrosc> Kyle, this chat does not support modded, you can however make a thread here https://www.minecraftforum.net/forums/support/java-edition-support
#472 [19:24] <CubeTheThird> :p
#473 [19:26] * Kyle [webchat@70.44.72.37.res-cmts.brd2.ptd.net] has quit. (Client Quit)
#474 [19:32] * eena [webchat@47.186.192.87] has joined #minecrafthelp
#475 [19:33] <eena> hey yall i keep crashing everytime i try to edit my options, so i decided to try something different and load up the game again to play single player, and i still crash. with the same crash log https://pastebin.com/xrw2qUBY can someone help a homegirl out
#476 [19:34] <eena> also some extra notes: ive just redownloaded minecraft via the installer ive previously had in the past (like it was in my downloads already), and i decided to get a new skin along with it
#477 [19:35] <eena> https://www.youtube.com/redirect?q=http%3A%2F%2Fwww.mediafire.com%2Ffile%2Fm3v3uig98q34tvj%2FPixelCrushPack.zip&v=sdV1cacxc2c&event=video_description&redir_token=roxztpvjI6loAHxlazVA2E2wEJx8MTUzNzA1Nzc3MkAxNTM2OTcxMzcy in fact this is the texture pack i got (not skin, texture pack* my bad)
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#479 [19:38] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has quit. (Ping timeout: 183 seconds)
#480 [19:38] <KappleWilo> Hey when i try to load into minecraft I can get to the start page but it crashes when I open my world. What should I do?
#481 [19:40] * KappleWilo [webchat@104.240.11.24] has quit. (Client Quit)
#482 [19:40] <eena> lol we have the same problem it seems, is your crash report look like this? https://pastebin.com/xrw2qUBY
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#491 [20:15] * Gatorhayd [webchat@ool-18ba1963.dyn.optonline.net] has joined #minecrafthelp
#492 [20:18] <Gatorhayd> My account was hacked, and the email is my brother's email (because it was his account originally), and I searched his email for "Mojang" and I saw that a password reset(and not the payment ID) was issued last month (August 2018), which I did not request. I did not see this email at the time because I did not know. I tried to send an email to reset
#493 [20:18] <Gatorhayd> my password but I believe the hacker changed the e-mail address, so it did not send. Any help?
#494 [20:20] <webrosc> ??> Gatorhayd account/hacked
#495 [20:20] <Absol> Gatorhayd: If you believe that your account was hacked, then please follow these instructions: https://help.mojang.com/customer/portal/articles/361483
#496 [20:20] <Absol> Gatorhayd: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#497 [20:22] * Hyde [webchat@98.124.82.214] has joined #minecrafthelp
#498 [20:23] <Hyde> Im having a problem everytime i try to play the demo it says "ERROR :("
#499 [20:24] * jones6 [webchat@cpe-58-172-91-142.tb02.tas.asp.telstra.net] has joined #minecrafthelp
#500 [20:24] <Hyde> "the specified custom log config does not exist"
#501 [20:24] <webrosc> post the whole crash report to paste.ubuntu.com then link it here
#502 [20:25] <jones6> anyone know how to fix a crash on launch on OSX?
#503 [20:25] <webrosc> depends what the crash is
#504 [20:27] * Gatorhayd [webchat@ool-18ba1963.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#505 [20:27] <jones6> launcher wont open. so I am using Launcher.jar when I hit play it goes to the splash screen for a second and then crashes. I have an error report
#506 [20:28] <webrosc> use paste.ubuntu.com to post an link the report
#507 [20:29] <jones6> https://paste.ubuntu.com/p/BZTPrvNCqV/
#508 [20:31] <jones6> is that what you are after or do you want the error from the minecraft launcher window?
#509 [20:31] <webrosc> that means nothing to me as i don't know macs, but best i can guess is its saying java is crashing
#510 [20:31] <mattym> jones6, You need to update your version of macOS,OSX
#511 [20:31] <webrosc> the minecraft crash log would be better
#512 [20:31] <webrosc> ah
#513 [20:31] <mattym> jones6, Based on the model of mac listed in the report, to something above macOS 10.10.5
#514 [20:32] <jones6> https://paste.ubuntu.com/p/spQtf6STMg/
#515 [20:32] <Hyde> maybe i should update my hp computer?
#516 [20:33] <webrosc> Hyde, posting the crash log would help
#517 [20:33] <webrosc> then we can advise further
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#520 [20:57] * Picky [webchat@107-139-15-114.lightspeed.crchtx.sbcglobal.net] has joined #minecrafthelp
#521 [20:57] <Picky> Hi i purchased minecraft for mac but im not sure if it is compatible with windows 10
#522 [20:57] <webrosc> java versions works on any computer that can run java
#523 [20:58] <webrosc> windows 10 also allows windows 10 edition
#524 [20:58] <Picky> but can i play with users that have windows 10 minecraft
#525 [20:58] <webrosc> no, windows 10 edition is not cross compatible with java
#526 [20:58] <Picky> yikes
#527 [20:58] <Picky> how do i get a refund in that case
#528 [20:59] <webrosc> ??> Picky mojang/refund
#529 [20:59] <webrosc> erm...
#530 [20:59] <Picky> that was the whole reason i bought minecraft lol
#531 [20:59] <webrosc> ??> Picky accound/refund
#532 [20:59] <webrosc> derp, one sec
#533 [20:59] <webrosc> ??> Picky account/refund
#534 [20:59] <Absol> Picky: This is Mojang's refund policy: https://help.mojang.com/customer/portal/articles/359338-mojang-refunds-policy
#535 [20:59] <webrosc> i typod
#536 [21:00] <Picky> so does this mean i cant get a refund? lol
#537 [21:00] <webrosc> read the linked page
#538 [21:01] <webrosc> remember we are not mojang
#539 [21:01] <Picky> Thank yall for your help
#540 [21:43] <Original_Jerry> Yes, it freezes and does nothing till I click it then does not respond
#541 [21:43] <Original_Jerry> I have uninstalled and re-installed
#542 [21:57] * gang [webchat@S010664777d9e34b3.vs.shawcable.net] has joined #minecrafthelp
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#545 [23:08] * Mazin [webchat@174-099-034-123.res.spectrum.com] has joined #minecrafthelp
#546 [23:09] <Mazin> fricking put my windows 10 code on an account 1 year ago I come back to it and I dont have access to that email anymore what I do
#547 [23:09] <mattym> Mazin, Talk to your email provider about getting that account back.
#548 [23:10] <Mazin> k
#549 [23:45] * gabriel [webchat@66-44-246-18.dyn.dsl.yadtel.net] has joined #minecrafthelp
#550 [23:46] <gabriel> I am having trouble launching minecraft, it says minecraft is not responding and it stays on the white mojang screen?
#551 [23:51] * Hi [webchat@pc-207-151-47-190.cm.vtr.net] has joined #minecrafthelp