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#4 [01:02] <ryanethan> Hi I need help with my account. I have been trying to migrate my account with failed attempts to import my account, ryanethan, into a mojang account. For some reason, I got an email today that my account has been migrated. (I got the email on my mojang account email, which I dont think was my minecraft account email) I thought I was hacked, but I w
#5 [01:02] <ryanethan> as stil able to log into the mojang site with the password that I set for it, but when I logged out of my ryanethan(old minecraft account) and tried ogging in, I couldnt use the normal old account login. So I tried the mojang account email and password, and I logged in, but I could only use demo. So then I thought maybe the old minecraft account (r
#6 [01:02] <ryanethan> yanethan) didnt link with my email and mojang account, but whn I tried to import the ryanethan account into my email, it says"Error! Your Minecraft account has already been migrated to a mojang account. So my final issue is that the account says its migrated to mojang, but my mojang login only lets me play demo. Please help!!!
#7 [01:04] <ryanethan> Is anyone on right now that can help me?
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#11 [01:06] <Andrio> ??> ryanethan account/send-email
#12 [01:06] <Absol> ryanethan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#13 [01:06] <Absol> ryanethan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
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#24 [01:20] * MaMan [webchat@176-231-75-243.orange.net.il] has joined #minecrafthelp
#25 [01:20] <MaMan> hello
#26 [01:20] <MaMan> i need some help
#27 [01:22] <MaMan> my account is connected somewhere else without me wanting it and i dont know how to maybe disconnect them or make them stop logging into my account
#28 [01:23] <Andrio> MaMan, change your password.
#29 [01:23] <Andrio> MaMan, if you suspect they broke into your email account, change your password for that too. Use two-factor authentication if you can.
#30 [01:24] <MaMan> will it disconnect them?
#31 [01:24] <Andrio> MaMan, it should invalidate any login sessions. I'm not 100% sure about that though.
#32 [01:24] <Andrio> MaMan, also how do you know someone got into your account?
#33 [01:25] <MaMan> when im into servers like hypixel sometimes it disconnects me and says that i have logged on in another coomputer
#34 [01:26] <MaMan> and i get stats for games i never played
#35 [01:26] <Andrio> ah.
#36 [01:27] <MaMan> so all i need to do is change my password?
#37 [01:27] <ryanethan> Should be
#38 [01:28] <Andrio> MaMan, yes.
#39 [01:28] <Andrio> MaMan, also check the activity logs on your email account if they exist.
#40 [01:28] <MaMan> ok
#41 [01:28] <MaMan> thanks!
#42 [01:28] <Andrio> and anything you used the same password for.
#43 [01:30] <ryanethan> I have been trying to migrate my account with failed attempts to import my account, ryanethan, into a mojang account. For some reason, I got an email today that my account has been migrated. (I got the email on my mojang account email, which I dont think was my minecraft account email) I thought I was hacked, but I was stil able to log into the moj
#44 [01:30] <ryanethan> ang site with the password that I set for it, but when I logged out of my ryanethan(old minecraft account) and tried ogging in, I couldnt use the normal old account login. So I tried the mojang account email and password, and I logged in, but I could only use demo. So then I thought maybe the old minecraft account (ryanethan) didnt link with my ema
#45 [01:30] <ryanethan> il and mojang account, but whn I tried to import the ryanethan account into my email, it says"Error! Your Minecraft account has already been migrated to a mojang account. So my final issue is that the account says its migrated to mojang, but my mojang login only lets me play demo.
#46 [01:31] <ryanethan> Do you think I could have been hacked? Or no cause I can log in?
#47 [01:31] * Benjamin [webchat@c-71-199-249-67.hsd1.fl.comcast.net] has joined #minecrafthelp
#48 [01:31] <Andrio> ryanethan, your account may have been stolen, yes. If you're sure you're using the right email address.
#49 [01:32] <ryanethan> How could I know if the account was stolen?
#50 [01:33] <ryanethan> Because even I dont know the original email adress, and I also got the email to MY email address saying the account was migrated
#51 [01:34] <ryanethan> Is there a way to check what username is linked to what mojang account?
#52 [01:34] <Andrio> ryanethan, if you can log in to the account, it'll be on your Mojang account page.
#53 [01:36] <ryanethan> Is there a way to change the birthday to get rid of the parent permission?
#54 [01:37] <ryanethan> Because when I go to the settings it says some parent permission stuff.
#55 [01:39] <ryanethan> It says that I dont own the game on my account page! But it also sent me an email saying my account was migrated! How does that make sense??? How can I have a migrated account but also not have any account???
#56 [01:40] <ryanethan> If I got hacked thats VERY weird because my legacy minecraft account cant log in but then my mojang account got an email and CAN login WITHOUT the game now. Can you explain this?
#57 [01:40] <ryanethan> I am confused
#58 [01:40] <ryanethan> I need help and I sent an email with the link you gave me earlier
#59 [01:45] <Benjamin> Hey quick question recently my computer broke and I had to re install windows 10 but now it is giving me this error - The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated / and I went and made sure all the drivers were up to date and it still gives me that
#60 [01:45] <Benjamin> error is their anything else that could somehow fix this?
#61 [01:45] <Greymagic27> ??> @Benjamin win/dxdiag
#62 [01:45] <Absol> @Benjamin: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#63 [01:47] <Andrio> ryanethan, there have been many account thefts where the hacker changes the email address on the account.
#64 [01:47] <ryanethan> But how would my mojang account email be used? It wasnt even linked to my account
#65 [01:48] <ryanethan> I got the email on my mojang account email which wasnt linked to my minecraft account because I wasnt able to link it
#66 [01:48] <Andrio> ryanethan, I believe all legacy Minecraft accounts also have an email address associated with them.
#67 [01:48] <ryanethan> Yes, but its not the same email that I use for my mojang account because I didnt have the email back then
#68 [01:50] <ryanethan> I dont think its a coincidence that I cant login with my legacy account the same time that my mojang account(which should be completely seperate) gets an email about a migration
#69 [01:50] <Andrio> hm
#70 [01:50] <ryanethan> I have to go sleep soon but thanks for the help, I guess I'll just wait for the response from mojang.
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#72 [01:52] <Benjamin> (Hey quick question recently my computer broke and I had to re install windows 10 but now it is giving me this error - The game crashed whilst initializing game The game crashed whilst initializing game Error: org.lwjgl.LWJGLException: Pixel format not accelerated / and I went and made sure all the drivers were up to date and it still gives me that
#73 [01:52] <Benjamin> error is their anything else that could somehow fix this?) - what I said 11 minutes ago and this is the link for the dxdiag thing - https://paste.ubuntu.com/p/zrcXXBKWxR/
#74 [01:53] <Greymagic27> Thank you
#75 [01:54] * ryanethan [webchat@ip68-111-65-216.oc.oc.cox.net] has joined #minecrafthelp
#76 [01:54] <ryanethan> Is this the same channel? I got disconnected
#77 [01:54] <Greymagic27> ryanethan, Indeed
#78 [01:55] <ryanethan> If had a legacy account that supposedly migrated, is the only way to prove I own the account through transaction ID? Cause my parents bought the game for me almost 7 years ago
#79 [01:56] <Greymagic27> ryanethan, I think so, yes
#80 [01:56] <ryanethan> :'(
#81 [01:58] <Benjamin> honestly this is just making me a little sad and mad at the same time seeing as its omost 3 am and I can not figure out why I keep on getting this stupid error caused by my drives I guess
#82 [01:59] <Greymagic27> @Benjamin, Have you tried updating your drivers?
#83 [01:59] <Benjamin> well yeah lol
#84 [01:59] <ryanethan> What in the world now it says that the account that i can log into with MY OWN PASSWORD was made 1HOUR ago?!?
#85 [01:59] <ryanethan> I swear I was literally playing rainbow six seige an hour ago!!
#86 [02:00] <Benjamin> my brother always downloads this one application that updates it for me and it usually works which is why I do not understand why I am getting errors
#87 [02:00] <Benjamin> Driver Booster is the name of the thing
#88 [02:00] <Benjamin> that is updating it for me
#89 [02:01] <ryanethan> I have a lot of issues right now, and now when I check my profile for the mojang account that I am able to sign into with my own normal password, it says the account was created an hour ago!! How could this happedn??
#90 [02:03] <Greymagic27> ryanethan, I would wait until mojang has replied
#91 [02:05] <Greymagic27> Benjamin, I don't know that much about dxdiags sadly
#92 [02:07] * Caedda [webchat@148.204.186.218.starhub.net.sg] has joined #minecrafthelp
#93 [02:07] <Benjamin> hang on I went to scan my drivers again and 1 is actually just now fixed
#94 [02:07] <Benjamin> hopefully this was the problem
#95 [02:07] <Greymagic27> Yay!
#96 [02:07] <Caedda> they can see my ip?
#97 [02:07] <Caedda> ...
#98 [02:07] <Caedda> i need help with my account
#99 [02:08] <Benjamin> oml
#100 [02:08] <Greymagic27> Caedda, What is the problem?
#101 [02:08] <Benjamin> it was not because of the drivers
#102 [02:08] <Caedda> I use a launcher called badlion client, i have been able to log on minecraft like 10 minutes ago
#103 [02:08] <Caedda> same problem with the official launcher
#104 [02:08] <Greymagic27> @Caedda, What happens when you try to login on the official client?
#105 [02:09] <Caedda> Invalid undername or password
#106 [02:09] <Caedda> username*
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#108 [02:10] <Greymagic27> ??> Caedda account/forgot-login
#109 [02:10] <Absol> Caedda: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#110 [02:10] <Absol> Caedda: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#111 [02:11] <Caedda> i created this account a log time ago
#112 [02:11] <Caedda> Don't the the email anymore
#113 [02:11] <Caedda> theat's why i came here for help
#114 [02:11] <Benjamin> I honestly want to know exactly why my minecraft launcher will not work
#115 [02:11] <Greymagic27> ??> Caedda account/reset-email
#116 [02:11] <Absol> Caedda: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#117 [02:12] <Caedda> Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#118 [02:12] <Caedda> I'm confused
#119 [02:12] <Greymagic27> ??> Caedda account/send-email
#120 [02:12] <Absol> Caedda: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#121 [02:12] <Absol> Caedda: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#122 [02:12] <Greymagic27> ??> Caedda account/trans-id
#123 [02:12] <Absol> Caedda: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#124 [02:12] <Caedda> I don't have access to the email anymore
#125 [02:13] <Benjamin> if any of you know about computer drivers tell me what is outdated inside of this https://paste.ubuntu.com/p/zrcXXBKWxR/
#126 [02:13] <Benjamin> plz
#127 [02:13] <Caedda> Okay, if i can't do anything atm ill try logging in again tommorowe
#128 [02:13] <Greymagic27> Caedda, What about: https://help.mojang.com/customer/en/portal/articles/781529
#129 [02:14] <Caedda> If im not wrong, minecraft is blocking the login because the same ip is using for logging in too many times
#130 [02:14] <Caedda> I've tried using a vpn, which in theory, should solve the problem
#131 [02:14] <Greymagic27> Caedda, Wait for one hour and don't try to log in to any account, disable the VPN then try again
#132 [02:14] <Caedda> But ill try again tommorow
#133 [02:15] <Caedda> Thanks for the help anyway.
#134 [02:17] <Benjamin> Greymagic27 do you by any chances know of anybody that knows a lot about minecraft bugs when it comes to driver bugs?
#135 [02:18] <Greymagic27> Benjamin, I do but none are online right now :P
#136 [02:18] <Benjamin> well thats not good
#137 [02:18] <Benjamin> seeing as I should be asleep right now
#138 [02:19] <Benjamin> you know the old error where it would say pixel format not accelerated?
#139 [02:19] <Greymagic27> Yea
#140 [02:19] <Benjamin> thats what is going on
#141 [02:19] <Benjamin> lol
#142 [02:19] <Greymagic27> I thought you fixed it
#143 [02:19] <Benjamin> I said I think I did
#144 [02:19] <Benjamin> My drivers are up to date BUT it still gives me the pixel format not accelerated error
#145 [02:21] <Benjamin> what would you think is causing this problem cause I cant see any solutions and I assume you do not know the awnser
#146 [02:21] <Benjamin> I honestly am going to try anything at this point
#147 [02:22] <Greymagic27> Benjamin, Your PC does not meet the system requirements. It's new PC time!
#148 [02:22] <GreyVulpine> Put it this way, he's got a Q45/Q43 video chipset on his computer. That chipset by Intel has been long discontinued in driver support past Windows 7
#149 [02:22] <GreyVulpine> There are no windows 10 drivers for it at all.
#150 [02:22] <Greymagic27> Benjamin, Look at: https://help.mojang.com/customer/en/portal/articles/325948-minecraft-java-edition-system-requirements
#151 [02:23] <Benjamin> windows 7 was what made my pc break tho
#152 [02:23] <Benjamin> and then I went onto windows 10
#153 [02:23] <tyteen4a03> Benjamin: yep, your GPU is not supported on Windows 10
#154 [02:23] <Benjamin> hmm well i dont know how to switch back to windows 7
#155 [02:23] <GreyVulpine> With that computer's configuration right now, it's not going to run minecraft
#156 [02:23] <tyteen4a03> Benjamin: you will need to wipe the PC and reinstall Windows 7
#157 [02:24] <Benjamin> I know but how to do that
#158 [02:24] <tyteen4a03> however, given that the computer is 6 years old, it's probably a better idea to buy a new computer
#159 [02:24] <Benjamin> usually my brother helps me with this
#160 [02:24] <tyteen4a03> Benjamin: ask your local IT shop
#161 [02:24] <tyteen4a03> Benjamin: or your brother, in this case
#162 [02:25] <Benjamin> ok
#163 [02:25] <Benjamin> well Ill ask my brother about this in the morning I guess
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#168 [06:24] * sunflower [webchat@host-176-221-123-109.dynamic.mm.pl] has joined #minecrafthelp
#169 [06:45] <sunflower> Hello, i cant start my minecraft. At first, the launcher was completely black, when i changed the compability to windows 8, the launcher started working, but i still cant open the game. Everytime i click "play" on the launcher, the game crashes. I've searched on the internet, but it looks like nobody wrote how to solve it. "Process crashed with exi
#170 [06:45] <sunflower> t code -1073740791". Can anyone help?
#171 [06:46] <Greymagic27> sunflower, Do you have razer synapse installed?
#172 [06:46] <sunflower> i have no idea what that is. where do i check if i have it?
#173 [06:47] <Greymagic27> Do you own any razer products, Like mouse/keyboard
#174 [06:50] <sunflower> oh, if you meant the program razer synapse, then i do not
#175 [06:51] <Greymagic27> Have you tried updating or rolling back your driver version?
#176 [06:57] <sunflower> w8 a sec, ill try to delete everything and i ll install it again
#177 [06:58] <Greymagic27> sunflower, Before you do that,
#178 [06:58] <Greymagic27> Try turning combability mode off again then trying to launch it
#179 [07:00] <sunflower> okay, i did it, the launcher is black. what should i do next?
#180 [07:01] <Greymagic27> Now try to update your drivers
#181 [07:01] <sunflower> how?
#182 [07:02] <Greymagic27> Do you have nvida?
#183 [07:05] <sunflower> you mean a program or a graphic card?
#184 [07:05] <Greymagic27> Graphics card
#185 [07:05] <Greymagic27> If so, Download the latest driver version 378.66 (or later) from http://www.geforce.com/drivers
#186 [07:17] * sunflower [webchat@host-176-221-123-109.dynamic.mm.pl] has joined #minecrafthelp
#187 [07:21] <sunflower> Im back
#188 [07:23] <sunflower> Ive updated nvidia and the launcher is still black
#189 [07:23] <sunflower> what should I do now?
#190 [07:27] * Andra1 [webchat@adsl92-86-49-188.romtelecom.net] has joined #minecrafthelp
#191 [07:27] <Andra1> Hi.
#192 [07:27] <Andra1> Who can help me?
#193 [07:30] <Greymagic27> Andra1, What is the problem?
#194 [07:31] <Andra1> i forgot my password account and also my yahoo password
#195 [07:31] <Andra1> i can't log in anymore in my account
#196 [07:31] <Greymagic27> ??> Andra1 account/reset-email
#197 [07:31] <Absol> Andra1: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#198 [07:32] <Andra1> Ok
#199 [07:32] <Andra1> It tells me this
#200 [07:32] <Andra1> Request denied. To get help with changing your e-mail address visit our Support Center. When contacting customer support, make sure that you include your game purchase transaction ID.
#201 [07:33] <Greymagic27> ?? Andra1 account/send-email
#202 [07:33] <Greymagic27> ??> Andra1 account/send-email
#203 [07:33] <Greymagic27> ??> Andra1 account/send-email
#204 [07:33] <Absol> Andra1: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#205 [07:33] <Absol> Andra1: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#206 [07:33] <Andra1> bejinariu.andra@yahoo.com the current email
#207 [07:33] <Greymagic27> ??> Andra1 account/trans-id
#208 [07:33] <Absol> Andra1: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#209 [07:33] <Greymagic27> Follow the steps absol has given you
#210 [07:33] <Andra1> okay
#211 [07:35] <Greymagic27> sunflower, Did you download the latest drivers?
#212 [07:36] <sunflower> yup, i used the link you send me
#213 [07:36] <Greymagic27> ??> sunflower win/dxdiag
#214 [07:36] <Absol> sunflower: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#215 [07:38] <Andra1> i did buy this account from one of my friends, can i text you when i get that transaction id from my friend?
#216 [07:38] <Greymagic27> Andra1, Yea, Give me a mention
#217 [07:38] <Andra1> ok
#218 [07:39] * sunflower [webchat@host-176-221-123-109.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#219 [07:47] <tyteen4a03> Andra1: don't send us your transaction ID; send it to Mojang
#220 [07:58] * ProjectFearless [webchat@ptr98.highnet.com] has joined #minecrafthelp
#221 [07:59] <ProjectFearless> hello im trying to link my old miecraft profile to a new mojang account but i dont know my old email?
#222 [08:00] <Greymagic27> ??> ProjectFearless account/reset-email
#223 [08:00] <Absol> ProjectFearless: You can reset your Mojang account email by going here: https://account.mojang.com/changeemail/request
#224 [08:05] <ProjectFearless> that doesnt help i have a really on minecraft account that isint linked to a new mojang account but to linke it a need to know my old email username and password i have username and password not email
#225 [08:06] <Greymagic27> What about,
#226 [08:06] <Greymagic27> ??> ProjectFearless account/forgot-email
#227 [08:06] <Absol> ProjectFearless: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#228 [08:11] <tyteen4a03> Greymagic27: you can't do that for a Minecraft.net account
#229 [08:11] <tyteen4a03> ??>< ProjectFearless account/send-email
#230 [08:11] <Greymagic27> tyteen4a03, Oh
#231 [08:11] <Greymagic27> Didn't know that
#232 [08:11] <tyteen4a03> ??> ProjectFearless account/send-email
#233 [08:11] <Absol> ProjectFearless: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#234 [08:11] <Absol> ProjectFearless: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#235 [08:13] <Andra1> Greymagic27 my friend isn't on computer and i can't get the transaction id, what can i do something else?
#236 [08:13] * Piferman [webchat@178235177035.unknown.vectranet.pl] has joined #minecrafthelp
#237 [08:17] * sunflower [webchat@host-176-221-123-109.dynamic.mm.pl] has joined #minecrafthelp
#238 [08:17] <tyteen4a03> Andra1: not much, as in Mojang's eyes, your friend owns the account, not you
#239 [08:17] <Piferman> Hey, so a few years ago I had an account on minecraft.net with minecraft premium on it, which if I remember correctly was later migrated to mojang account and also the email on the account has changed. I have access to both email, but when i press "forgot your password" on the minecraft or mojang site, it won't send me an email to any of these mail
#240 [08:17] <Piferman> boxes. Anyone know anything that would help?
#241 [08:17] <tyteen4a03> ??> Piferman account/send-email
#242 [08:17] <Absol> Piferman: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#243 [08:18] <Absol> Piferman: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#244 [08:18] <Andra1> tyteen4a03 i paid him for the account
#245 [08:18] <tyteen4a03> Andra1: the purchase was not done in your name
#246 [08:18] <Andra1> okay
#247 [08:18] <Andra1> so it seems no premium account for me
#248 [08:22] * Andra1 [webchat@adsl92-86-49-188.romtelecom.net] has quit. (Quit: webchat.esper.net)
#249 [08:23] * sport [webchat@adsl92-86-49-188.romtelecom.net] has joined #minecrafthelp
#250 [08:23] <sport> hello. i forgot my password from my account and yahoo, and i can't reach the transaction id. how can i do it?
#251 [08:26] <tyteen4a03> sport: when, and how, did you purchase MC?
#252 [08:26] <sport> last year, from the minecraft.net
#253 [08:27] <Greymagic27> sport, (Andra) I told you to send an email to mojang one hour ago
#254 [08:27] * sunflower [webchat@host-176-221-123-109.dynamic.mm.pl] has quit. (Quit: webchat.esper.net)
#255 [08:27] * sport [webchat@adsl92-86-49-188.romtelecom.net] has quit. (Client Quit)
#256 [09:06] * Original_Jerry [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#257 [09:06] * InDisaster_ [webchat@host224-160-dynamic.181-80-r.retail.telecomitalia.it] has joined #minecrafthelp
#258 [09:07] <InDisaster_> Error! Unknown e-mail address or password. what is this error... help pls...
#259 [09:07] <Original_Jerry> I've had to leave. My minecraft launcher will open, I can click play, then it opens the white Mojang screen and stops loading. It does nothing till I click it and says not responding
#260 [09:07] <Greymagic27> ??> @Original_Jerry tools/hjt
#261 [09:07] <Absol> @Original_Jerry: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#262 [09:07] <Absol> @Original_Jerry: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#263 [09:08] <Greymagic27> ??> InDisaster_ account/forgot-login
#264 [09:08] <Absol> InDisaster_: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#265 [09:08] <Absol> InDisaster_: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#266 [09:10] <InDisaster_> what should i click help please ...
#267 [09:10] <Greymagic27> https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#268 [09:10] <Greymagic27> @InDisaster_,
#269 [09:11] <InDisaster_> and nw?
#270 [09:11] <Greymagic27> Read the page and find the reset email/password links
#271 [09:12] <InDisaster_> when I ask for the password, nothing comes to me
#272 [09:12] <Greymagic27> ??> InDisaster_ account/send-email
#273 [09:12] <Absol> InDisaster_: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#274 [09:12] <Absol> InDisaster_: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#275 [09:12] <Greymagic27> ??> InDisaster_ account/trans-id
#276 [09:12] <Absol> InDisaster_: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#277 [09:13] <InDisaster_> ok thx guys <3
#278 [09:13] <Greymagic27> Your welcome
#279 [09:13] <Original_Jerry> https://paste.ubuntu.com/p/HR8gnNmkjD/
#280 [09:13] <Greymagic27> ??> Original_Jerry av/adwcleaner
#281 [09:13] <Absol> Original_Jerry: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#282 [09:13] <Absol> Original_Jerry: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#283 [09:14] <Original_Jerry> So I have malware?
#284 [09:14] <Greymagic27> You have something blocking your minecraft, that will remove it
#285 [09:15] * Original_Jerry [webchat@c-73-147-156-232.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#286 [09:19] * Original_Jerry [webchat@c-73-147-156-232.hsd1.va.comcast.net] has joined #minecrafthelp
#287 [09:19] <Original_Jerry> Back
#288 [09:19] <Greymagic27> Original_Jerry, Have you scanned it and restarted your PC?
#289 [09:20] <Original_Jerry> Yes
#290 [09:20] <Greymagic27> Original_Jerry, Now try launching minecraft
#291 [09:20] <Original_Jerry> It work!
#292 [09:20] <Original_Jerry> Thanks guys
#293 [09:21] <Greymagic27> Your welcome
#294 [09:21] * clo [webchat@71-222-4-73.lsv2.qwest.net] has joined #minecrafthelp
#295 [09:22] <clo> so uhh,, can anyone help with how my custom skin shows up as steve and everyone else shows up as steve and alex?
#296 [09:23] * clo [webchat@71-222-4-73.lsv2.qwest.net] has quit. (Client Quit)
#297 [09:25] * clo [webchat@71-222-4-73.lsv2.qwest.net] has joined #minecrafthelp
#298 [09:25] * Original_Jerry [webchat@c-73-147-156-232.hsd1.va.comcast.net] has quit. (Quit: webchat.esper.net)
#299 [09:25] * clo [webchat@71-222-4-73.lsv2.qwest.net] has quit. (Client Quit)
#300 [09:41] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#301 [10:21] * Newbie5 [webchat@c-68-35-61-11.hsd1.al.comcast.net] has joined #minecrafthelp
#302 [10:22] <Newbie5> Hello! Is it possible my my kids to share a local world on an Xbox One? They can both play at the same time in a local world but it seems that only the user account that created the world can access it individually. Is that accureate?
#303 [10:22] <mattym> Newbie5, Yes
#304 [10:22] <Newbie5> Great! How do I make that work?
#305 [10:23] <mattym> Newbie5, Yes that is accurate.
#306 [10:23] <Newbie5> mattym, great! How do I make it work?
#307 [10:24] <mattym> Newbie5, I am saying yes, your assumption is correct. In other words, there is no way to share the world between accounts.
#308 [10:24] <Newbie5> Doh!
#309 [10:24] <Newbie5> Sorry about that
#310 [10:25] <Newbie5> Thansk!
#311 [10:25] <Newbie5> Thanks!
#312 [10:25] * Newbie5 [webchat@c-68-35-61-11.hsd1.al.comcast.net] has quit. (Client Quit)
#313 [10:51] * Matias [webchat@ool-ad03d354.dyn.optonline.net] has joined #minecrafthelp
#314 [10:51] <Matias> hello I have trouble starting the game because of the exit error code 6
#315 [10:55] <Matias> hello?
#316 [10:58] * Matias [webchat@ool-ad03d354.dyn.optonline.net] has quit. (Quit: webchat.esper.net)
#317 [11:11] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has joined #minecrafthelp
#318 [11:12] <Marc> My minecraft crash when like 30 sec after I start to play can you help me
#319 [11:12] <Greymagic27> @Marc, When does it crash?
#320 [11:13] <Marc> When I open a world after 30 sec
#321 [11:13] <Greymagic27> ??> Marc launcher/crash-log
#322 [11:13] <Absol> Marc: We need to see your crash log, which is created after a crash.
#323 [11:13] <Absol> Marc: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the crash-reports folder, then open the most recent text file and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#324 [11:17] * Anthony [webchat@66-169-103-56.dhcp.ftwo.tx.charter.com] has joined #minecrafthelp
#325 [11:18] <Anthony> Greetings. I'm having a problem buying coins on my iPad. Every time I click on the purchase button, a prompt pops up telling me to check my internet connection -- the internet connection is just fine. Any idea why I can't make a purchase? Thanks.
#326 [11:19] <mattym> Anthony, We cannot help with that here sorry.
#327 [11:19] <Anthony> OK, thanks. Any idea who I can ask then?
#328 [11:19] <mattym> Anthony, You may want to try AppStore support
#329 [11:21] <Anthony> OK, thanks!
#330 [11:21] * Anthony [webchat@66-169-103-56.dhcp.ftwo.tx.charter.com] has quit. (Client Quit)
#331 [11:23] <Marc> https://paste.ubuntu.com/p/Gnww46gXpv/
#332 [11:28] * Squid_Chan [webchat@cpe-72-231-136-146.nycap.res.rr.com] has joined #minecrafthelp
#333 [11:29] <Squid_Chan> Is there any way I can get my email for my acccount? I havent used in a long time and forgot it
#334 [11:29] <mattym> Squid_Chan, Was your account ever Migrated?
#335 [11:30] <Squid_Chan> Im not sure but I had to make another account because I never got help with my email id like to have my original account back
#336 [11:31] <mattym> Squid_Chan, So when you last logged in, do you know if you used the email for the login?
#337 [11:31] <Squid_Chan> Yeah I did
#338 [11:31] <mattym> ??> Squid_Chan account/forgot-email
#339 [11:31] <Absol> Squid_Chan: If you forgot the email address you used to register, try all your emails at https://account.mojang.com/password. The one that receives a confirmation email from Mojang will be the one you should use to log in.
#340 [11:32] <Squid_Chan> Theres no other way to recover account? because all i need is my email ik my pass
#341 [11:33] <mattym> Squid_Chan, That is the quickest way.
#342 [11:33] <Marc> Absol here my crash log https://paste.ubuntu.com/p/Gnww46gXpv/
#343 [11:33] <mattym> Squid_Chan, If you dont know the email, any other way will take longer, and may not be possible.
#344 [11:33] <mattym> ??> Marc win/reinst
#345 [11:33] <Absol> Marc: You may need to reinstall the locally installed files that Minecraft puts into place.
#346 [11:33] <Absol> Marc: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#347 [11:33] <Squid_Chan> Oh what other way can I get it back tho?
#348 [11:34] <mattym> ??> Squid_Chan account/send-email
#349 [11:34] <Absol> Squid_Chan: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#350 [11:34] <Absol> Squid_Chan: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#351 [11:34] <Marc> Absol thank you
#352 [11:35] <Squid_Chan> Okay
#353 [11:39] * Andrei [webchat@adsl92-86-49-188.romtelecom.net] has joined #minecrafthelp
#354 [11:39] <Andrei> hello who helps me?
#355 [11:46] * Squid_Chan [webchat@cpe-72-231-136-146.nycap.res.rr.com] has quit. (Quit: webchat.esper.net)
#356 [11:50] * GonnaSnipeUM8 [webchat@23.27.45.51] has joined #minecrafthelp
#357 [11:50] * Marc [webchat@modemcable095.129-23-96.mc.videotron.ca] has quit. (Quit: webchat.esper.net)
#358 [11:51] <GonnaSnipeUM8> I can't connect to server, and neither can any of my family. Anyone have any idea what's going on? Tried quite a few different things and none of them have worked, from restarting my computer to rebooting my router, none of us can connect. Correct login info, but just "Could not connect to server"
#359 [11:52] <mattym> GonnaSnipeUM8, All on the same computer, or from different PCs?
#360 [11:52] <GonnaSnipeUM8> Both. Some on different, some on same
#361 [11:53] <GonnaSnipeUM8> We've tried multiple accounts on the same computer
#362 [11:53] <GonnaSnipeUM8> And tried seperate
#363 [11:53] <mattym> GonnaSnipeUM8, Turn off your VPN(s).
#364 [11:53] <GonnaSnipeUM8> I don't have one
#365 [11:53] <mattym> GonnaSnipeUM8, You do.
#366 [11:53] <GonnaSnipeUM8> I've never downloaded anything with a vpn in it I don't thin
#367 [11:53] <mattym> ??> GonnaSnipeUM8 tools/hjt
#368 [11:53] <Absol> GonnaSnipeUM8: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#369 [11:53] <Absol> GonnaSnipeUM8: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#370 [11:54] <GonnaSnipeUM8> Alright.
#371 [11:56] <Andrei> Hi i just have a problem.
#372 [11:57] <Andrei> So i can't log in it says the password is wrong which is not, but i can't acces also my yahoo which i forgot the password. I repeat, i know the password of the account.
#373 [11:58] <mattym> ??> Andrei account/send-email
#374 [11:58] <Absol> Andrei: Send an email to Mojang with your Transaction ID and/or gift code, Mojang account email/Minecraft.net email, and any other relevant information, through this form: https://help.mojang.com/customer/portal/emails/new
#375 [11:58] <Absol> Andrei: Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies.
#376 [11:58] <Andrei> i can't acces my email or gift code because my yahoo won't connect
#377 [11:58] <GonnaSnipeUM8> Alright +mattym want me to send the link in this chat?
#378 [11:59] <mattym> GonnaSnipeUM8, Yes
#379 [11:59] <GonnaSnipeUM8> https://paste.ubuntu.com/p/t645SS5vRc/
#380 [11:59] <Andrei> i'll try to email it without transaction id
#381 [12:00] <GonnaSnipeUM8> I've never had this issue before, and I haven't installed anything new recently
#382 [12:00] <Andrei> that's what should i do @Absol (email it without transaction id bc i can't connect to my email
#383 [12:01] <mattym> GonnaSnipeUM8, You can try uninstalling Hamachi, but your connection to here still shows you coming through a VPN/Proxy host, so you need to look into that.
#384 [12:02] <GonnaSnipeUM8> That's weird... Hamachi is what I've played lan games through and it's never given me problems in all the years I've used it. I'll look into my stuff then and see if I have anything running that could block it, or maybe my antivirus updated and blocked it? Idk. Knowing that it looks like a vpn helped a lot though, thank you +mattym
#385 [12:04] * TheBeenotus [webchat@c-71-235-158-49.hsd1.ct.comcast.net] has joined #minecrafthelp
#386 [12:04] <TheBeenotus> Hi
#387 [12:05] <TheBeenotus> So I'm having a problem with my MC crashing when i start it... Not sure what to do here
#388 [12:05] <mattym> TheBeenotus, Is it just crashing, or is there a specific message?
#389 [12:05] <TheBeenotus> I already enabled the output log so im able to pull the error codes and put them on pastebin but im not sure what the deal is
#390 [12:06] <TheBeenotus> and yes its crashing
#391 [12:06] <TheBeenotus> if you need to, i can link you to the pastelog
#392 [12:07] <mattym> ??> TheBeenotus scold/pm
#393 [12:07] <Absol> TheBeenotus: We prefer to assist people publicly, so that others can benefit if they have similar questions. Please don't PM people who are assisting you unless they have asked you to, or you are sending private information.
#394 [12:08] <TheBeenotus> Ah, Sorry about that. I was pasting the link to you
#395 [12:08] <mattym> put it in the main chat
#396 [12:08] * Luki [webchat@i577BCCA4.versanet.de] has joined #minecrafthelp
#397 [12:08] <TheBeenotus> https://paste.ubuntu.com/p/rJgWsNnbTm/https://paste.ubuntu.com/p/rJgWsNnbTm/
#398 [12:09] <TheBeenotus> Whoops, sorry ab that
#399 [12:09] <mattym> ??> TheBeenotus tools/hjt
#400 [12:09] <Absol> TheBeenotus: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#401 [12:09] <Absol> TheBeenotus: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#402 [12:09] <TheBeenotus> Where do i hit accept?
#403 [12:10] <mattym> TheBeenotus, Read the info again.
#404 [12:10] <Luki> please help if I want to sign in the minecraft launcher is there The connection to the server could not be established. please help.
#405 [12:10] <mattym> ??> Luki tools/hjt
#406 [12:10] <Absol> Luki: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#407 [12:10] <Absol> Luki: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#408 [12:11] <Luki> please help if I want to sign in the minecraft launcher is there The connection to the server could not be established. please help.
#409 [12:11] <TheBeenotus> https://paste.ubuntu.com/p/m4f85B6YdM/
#410 [12:14] <TheBeenotus> hello?
#411 [12:14] <Luki> hello
#412 [12:14] <mattym> TheBeenotus, Just a moment
#413 [12:14] <Luki> okay
#414 [12:14] <TheBeenotus> ok sorry
#415 [12:15] <mattym> TheBeenotus, Uninstall Razer Synapse according to the notes listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#416 [12:16] * Unarmed1618 [webchat@90.255.136.142] has joined #minecrafthelp
#417 [12:16] <Unarmed1618> im screwed
#418 [12:16] <Unarmed1618> i changed my name to annoy my friend and i cant change it back
#419 [12:16] <Unarmed1618> until another month
#420 [12:16] <Unarmed1618> is there a way to change it quicket?
#421 [12:16] <Unarmed1618> *Quicker?
#422 [12:16] <GreyVulpine> Nope.
#423 [12:17] <Unarmed1618> NOO
#424 [12:17] <Unarmed1618> NOOOOOOOOOO
#425 [12:17] <Unarmed1618> dis has got to be a joke
#426 [12:17] <Unarmed1618> im so screwed
#427 [12:17] <Unarmed1618> its nearly the same name
#428 [12:17] <Unarmed1618> exept 1 letter off
#429 [12:18] <GreyVulpine> https://help.mojang.com/customer/portal/articles/928638
#430 [12:18] <GreyVulpine> See: "Will Mojang Support help me change my username?"
#431 [12:19] <Unarmed1618> it says
#432 [12:19] <Unarmed1618> If you change your username, your old name is held for 37 days. This gives you an extra week to change back if you've made a mistake or changed your mind before your previous username becomes available to anyone else.
#433 [12:19] <Unarmed1618> how do i change it back then?
#434 [12:19] <GreyVulpine> You can do so after 30 days.
#435 [12:19] <Unarmed1618> ooh
#436 [12:19] <GreyVulpine> The name is reserved for 37 days, so that you have that week where your name is reserved still
#437 [12:19] <Unarmed1618> im so screwed
#438 [12:19] <Unarmed1618> :(
#439 [12:20] <TheBeenotus> So i uninstalled synapse and it's still crashing
#440 [12:21] <mattym> TheBeenotus, Did you fix the other settings listed in the article you were linked?
#441 [12:22] <Luki> @Absol
#442 [12:22] <Luki> I have made
#443 [12:23] <mattym> Luki, We need the link.
#444 [12:24] <Luki> Which
#445 [12:25] <TheBeenotus> So I uninstalled synapse even though it is not giving me a memory error and it is still crashing https://paste.ubuntu.com/p/Trxc7JYx6V/
#446 [12:25] <mattym> TheBeenotus, Did you fix the settings on your computer that the site told you to?
#447 [12:25] <Luki> https://paste.ubuntu.com/p/rHQZTzG6z3/
#448 [12:27] <TheBeenotus> IDK what settings to change, it was just giving me programs to uninstall
#449 [12:27] <mattym> TheBeenotus, Read the info listed for Razer Synapse
#450 [12:27] <Luki> have the link hir https://paste.ubuntu.com/p/rHQZTzG6z3/
#451 [12:27] <mattym> ??> Luki info/mcleaks
#452 [12:27] <Absol> Luki: The usage of MCLeaks or AltDispenser tools (which are illegal) have been causing issues for many Minecraft users.
#453 [12:27] <Absol> Luki: To correct these, remove the tool, and remove all entries containing mojang in your system's Host file. After removing it, you must change your password to avoid having your account compromised.
#454 [12:28] * Andrei [webchat@adsl92-86-49-188.romtelecom.net] has quit. (Quit: webchat.esper.net)
#455 [12:28] <Luki> okay
#456 [12:30] <TheBeenotus> So im looking in the environment variables and i dont see the one its telling me to delete
#457 [12:30] <mattym> TheBeenotus, Are you sure you scrolled through both lists?
#458 [12:31] <TheBeenotus> Only the one list has a scroll and yes, i did.
#459 [12:31] * AGG [webchat@072-238-052-059.res.spectrum.com] has joined #minecrafthelp
#460 [12:31] <mattym> TheBeenotus, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#461 [12:32] <TheBeenotus> The overlay is already disables
#462 [12:32] <TheBeenotus> disabled*
#463 [12:32] <mattym> ??> TheBeenotus win/reinst
#464 [12:32] <Absol> TheBeenotus: You may need to reinstall the locally installed files that Minecraft puts into place.
#465 [12:32] <Absol> TheBeenotus: To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein. Then, try running Minecraft again. Good luck!
#466 [12:33] <AGG> Trying to download City Life on Nintendo Switch, it allowed the purchase, but keeps saying download failed, any advice?
#467 [12:34] <mattym> ??> AGG bedrock/support
#468 [12:34] <Absol> AGG: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#469 [12:34] <AGG> Thanks, sorry
#470 [12:35] * AGG [webchat@072-238-052-059.res.spectrum.com] has quit. (Client Quit)
#471 [12:36] <TheBeenotus> So I deleted everything in saved and it still crashes :(
#472 [12:36] <Luki> Thank You so mutch
#473 [12:36] * Luki [webchat@i577BCCA4.versanet.de] has quit. (Quit: webchat.esper.net)
#474 [12:36] <mattym> TheBeenotus, The instructions say delete everything except the saves folder.
#475 [12:37] <TheBeenotus> Meant to say that, but yeah i deleted everything except for the save folder and it still crashed
#476 [12:37] <mattym> ??> TheBeenotus av/adwcleaner
#477 [12:37] <Absol> TheBeenotus: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#478 [12:37] <Absol> TheBeenotus: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#479 [12:38] * Mythical [webchat@104-191-73-190.lightspeed.snantx.sbcglobal.net] has joined #minecrafthelp
#480 [12:38] <TheBeenotus> Well, thanks for not fixing my problem you good for nothing nigger
#481 [12:38] <Absol> TheBeenotus: Please keep it civil
#482 [12:38] <Absol> TheBeenotus: Please keep it civil
#483 [12:38] * Mythical [webchat@104-191-73-190.lightspeed.snantx.sbcglobal.net] has left #minecrafthelp
#484 [12:38] <TheBeenotus> Thanks for not fixing my problem you good for nothing n igger
#485 [12:38] <mattym> !ban TheBeenotus
#486 [12:38] * Absol kicked TheBeenotus from #minecrafthelp (Reason: heBeenotus :You have been removed from this channel)
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#489 [12:42] * Webchat_42122 [webchat@91-159-25-72.elisa-laajakaista.fi] has joined #minecrafthelp
#490 [12:43] <Webchat_42122> I require assistance. I cannot see other player's minecraft skins. I can see mine just fine but others appear as steves or alexes. Others can see all skins though. So far I've played with 1.12.1 and 1.12. I have not recently done anything related to skins
#491 [12:43] <mattym> ??> Webchat_42122 tools/hjt
#492 [12:43] <Absol> Webchat_42122: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#493 [12:44] <Absol> Webchat_42122: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#494 [12:45] <Webchat_42122> My system denied access to hosts files, is that a problem?
#495 [12:46] <mattym> Webchat_42122, Just hit continue
#496 [12:46] <Webchat_42122> Okay so it checked everything that it could, what do I do now?
#497 [12:46] <mattym> Webchat_42122, Follow the rest of the instructions.
#498 [12:48] <Webchat_42122> How long expiration? One day?
#499 [12:48] <mattym> Webchat_42122, Doesnt matter
#500 [12:49] <Webchat_42122> https://paste.ubuntu.com/p/8vfWPCznxk/
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#503 [12:50] <mattym> ??> Webchat_42122 av/adwcleaner
#504 [12:50] <Absol> Webchat_42122: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#505 [12:50] <Absol> Webchat_42122: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#506 [12:51] <Webchat_42122> Roger that
#507 [12:52] <Webchat_42122> Wait a second? My computer has malware? Is there alot?
#508 [12:52] <mattym> It has a program that we know ADWCleaner will properly remove.
#509 [12:53] <Webchat_42122> Ah okay. Thank you. Will be back for more instructions
#510 [13:03] * thelounge18 [webchat@91-159-25-72.elisa-laajakaista.fi] has joined #minecrafthelp
#511 [13:03] <thelounge18> Hello again, what should I do now or is there still more to do?
#512 [13:06] <mattym> thelounge18, Check if the skins are working first/
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#514 [13:57] * Webchat_34283 [webchat@c-73-30-105-234.hsd1.pa.comcast.net] has joined #minecrafthelp
#515 [13:58] <Webchat_34283> how do i fix the java binary error
#516 [14:00] <Webchat_34283> how do i fix the java binary error
#517 [14:09] <Webchat_34283> how do i fix the java binary error
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#525 [14:47] <hhhhhhh> i need help i changed my name and right now i cant login into a server anymore (not authenticated with minecraft.net)
#526 [14:48] <mattym> ??> hhhhhhh launcher/relog
#527 [14:48] <Absol> hhhhhhh: Click your Minecraft username in the upper right part of the launcher, select Log out, then re-enter your info and try the game again.
#528 [14:48] <hhhhhhh> i tryed already
#529 [14:49] <hhhhhhh> :o
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#531 [15:34] * Sabrak0 [webchat@190-205-177-91.dyn.dsl.cantv.net] has joined #minecrafthelp
#532 [15:34] <Sabrak0> Hi i have a problem accesing to Minecraft 1.3.2
#533 [15:38] <Sabrak0> Hi i have a problem accesing to Minecraft 1.3.2
#534 [15:38] <mattym> Sabrak0, Thats not a version of the game.
#535 [15:57] * phroa [~phroa@173.254.236.155] has joined #minecrafthelp
#536 [16:01] <Sabrak0> Hi i have a problem accesing to Minecraft 1.3.1
#537 [16:02] <mattym> Sabrak0, We do not help with old versions.
#538 [16:02] <Sabrak0> Why?
#539 [16:02] <mattym> Sabrak0, Because we do not.
#540 [16:03] <Sabrak0> But how i found a solution whith my trouble
#541 [16:03] <mattym> Sabrak0, google
#542 [16:04] <Sabrak0> ok but i was searching and i only found that here i can get answers
#543 [16:25] * coding4youth [webchat@c-24-130-50-121.hsd1.ca.comcast.net] has joined #minecrafthelp
#544 [16:25] <coding4youth> hi there
#545 [16:25] <coding4youth> can someone help us with login
#546 [16:25] <mattym> coding4youth, Explain the problem.
#547 [16:25] <coding4youth> it starts asking us to answer security questions
#548 [16:25] <coding4youth> which we never set up before
#549 [16:25] <coding4youth> after we set them up and they still wont' work
#550 [16:26] <mattym> coding4youth, Do you currently have access to the email account tied to your Mojang account?
#551 [16:26] <coding4youth> how can we not to have to set up security questions and still be able to login
#552 [16:26] <coding4youth> yes
#553 [16:26] <mattym> ??> coding4youth account/challenge/reset
#554 [16:26] <Absol> coding4youth: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#555 [16:26] <coding4youth> coding4youth@gmail.com
#556 [16:26] <coding4youth> I did many times
#557 [16:26] <coding4youth> didn't work
#558 [16:26] <mattym> coding4youth, What web browser is being used?
#559 [16:27] <coding4youth> plus I don't want to set up security questions anyway, just want to keep it as it
#560 [16:27] <coding4youth> as is
#561 [16:27] <coding4youth> chrome
#562 [16:27] <mattym> coding4youth, Make sure any ad-blocking tools are turned off, or use a different web browser.
#563 [16:27] <mattym> coding4youth, You cannot opt out of the security questions.
#564 [16:27] <coding4youth> why not
#565 [16:27] <coding4youth> we never had issues before
#566 [16:28] <coding4youth> now we are stucked with security questions
#567 [16:28] <mattym> coding4youth, Security question are only asked when you try to change info on the account, or log in from a new location/computer/network
#568 [16:28] <coding4youth> chrome browser was never an issue before
#569 [16:29] <coding4youth> yes, we have team m,embers sharing the accounts for educational purposes and it has be fine for years
#570 [16:29] <mattym> coding4youth, You are not allowed to share accounts.
#571 [16:30] <coding4youth> sorry, we don't share accounts, we belongs to the same company
#572 [16:30] <coding4youth> I don't get this
#573 [16:31] <coding4youth> our students will pay for their own accounts
#574 [16:31] <coding4youth> but not our staff
#575 [16:31] <mattym> coding4youth, That doesn't matter, accounts are only valid to the person that purchased them. Security questions are used when a new login or change to info is detected. There is no way to turn them off.
#576 [16:31] <mattym> coding4youth, Try a different browser as sometimes changes/updates to browsers conflict with the way the site works.
#577 [16:32] <mattym> coding4youth, Make sure any ad-blocking software is turned off as it may do the same.
#578 [16:32] <coding4youth> ok, fine. but the security questions are not working for us either
#579 [16:32] <coding4youth> we set up the security questions, but still won't work
#580 [16:32] <mattym> coding4youth, Try the reset with a different browser.
#581 [16:34] <coding4youth> ok
#582 [16:38] <coding4youth> nope it's not work
#583 [16:38] <coding4youth> working
#584 [16:38] <coding4youth> now, I can't login to my own account
#585 [16:38] <coding4youth> omg
#586 [16:40] <mattym> coding4youth, Are you unable to log into the game client itself?
#587 [16:48] <coding4youth> no
#588 [16:48] <coding4youth> I can't
#589 [16:48] <coding4youth> at all
#590 [16:48] <coding4youth> I don't understand this
#591 [16:48] <mattym> coding4youth, What does it way when you attempt to login?
#592 [16:49] <coding4youth> when I try to set up the security question, it says my password is incorrect
#593 [16:49] <mattym> coding4youth, On the client
#594 [16:49] <mattym> ??> coding4youth login/throttle
#595 [16:49] <Absol> coding4youth: After 3 incorrect login attempts, a lockout is placed automatically by Mojang's systems on your network to protect accounts against brute force attacks to gain access.
#596 [16:49] <Absol> coding4youth: This lockout is automatic, lasts for 1 hour, and cannot be overridden. Wait 1 hour, don't log in at all (to *any* account). Then reset your password using https://account.mojang.com/password -- then try again.
#597 [16:49] <coding4youth> I can login to mojang
#598 [16:49] <mattym> coding4youth, Keep in mind, that means if you are in a setup with multiple people trying to access it from one network, there can be no login attempts at all from that network for one hour.
#599 [16:50] <coding4youth> but I was not able to save security questions answers due to incorrect password
#600 [16:50] <mattym> coding4youth, The sercurity questions were probably not setting due to it already being locked out.
#601 [16:51] <coding4youth> what do you mean locked out. i can still login
#602 [16:51] <mattym> coding4youth, Make sure no login attempts to the client or site are made for 1 hour. After that, set or check the questions again. If there is a failure, make sure to wait a few minutes before making another attempt.
#603 [17:01] * Lotinsh1 [webchat@host-80-89-72-37.lmt.lv] has joined #minecrafthelp
#604 [17:03] <Lotinsh1> Hi, i have a problem my minecraft keeps crashing after i press play it says "pixel format not accelerated" please help, this may help --> info; https://paste.ubuntu.com/p/QtDDgW3ycZ/
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#606 [17:14] * thelounge71 [webchat@170-72-50-212.vivintwireless.net] has joined #minecrafthelp
#607 [17:14] <thelounge71> Hello
#608 [17:15] <thelounge71> I am wondering why my version of minecraft is not the full thing even though i paid for it?
#609 [17:16] * thelounge71 [webchat@170-72-50-212.vivintwireless.net] has quit. (Client Quit)
#610 [17:16] <mattym> Lotinsh1, Unfortunately your graphics hardware is not fully supported on Windows 10, you will either need to reinstall Windows 7, or purchase new graphics hardware (Only on Desktops), or use another computer to play Minecraft.
#611 [17:18] * yuken [~yuken@cpe-71-74-152-82.neo.res.rr.com] has joined #minecrafthelp
#612 [17:25] <Lotinsh1> :( why i just updated to windows 10 yesterday... Well i guess rip me
#613 [17:26] <Lotinsh1> isnt there any other way? like download old drivers or something?
#614 [17:27] <mattym> Lotinish1, There were never Windows 10 drivers for that hardware
#615 [17:28] <Lotinsh1> well that sucks
#616 [17:28] <Lotinsh1> well that sucks
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#620 [19:57] <Albort86897> hi my minecraft glitches out on launch and then crashes. can anyone help me with this
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#626 [21:11] * stephanie [~steph@2601:343:8101:56ba:16f:2164:6b0f:33e1] has joined #minecrafthelp
#627 [21:13] * Z0n3 [webchat@ip72-208-239-228.ph.ph.cox.net] has joined #minecrafthelp
#628 [21:14] <Z0n3> so i havent logined in a very long time and dont remember my security questions but my password was saved but i dont remember the actual password what do i do???
#629 [21:14] <mattym> Z0n3, Was the account Migrated?
#630 [21:15] <Z0n3> i am not sure
#631 [21:15] <mattym> Z0n3, When you last logged in, was it with a username, or email?
#632 [21:15] <Z0n3> email
#633 [21:16] <mattym> ??> Z0n3 account/forgot-password
#634 [21:16] <mattym> ??> Z0n3 account/forgot/password
#635 [21:16] <mattym> one moment
#636 [21:16] <mattym> ??> Z0n3 account/reset-password
#637 [21:16] <Absol> Z0n3: If you need to reset your password, head to https://account.mojang.com/password. You will receive an email with password reset instructions inside.
#638 [21:16] <Absol> Z0n3: If you use minecraft.net accounts (you use your username to log in), the account now must be migrated first.
#639 [21:17] <Z0n3> it is my first time logging in on this computer so i need security questions but i dont know what they are cause its been so long
#640 [21:17] <Z0n3> and i cant change them cause i dont know the actual password just have it saved on my computer
#641 [21:18] <stephanie> Running into some server performance issues, and I feel like I'm probably overlooking something obvious. Running the server on an AWS t3.medium instance (two cores, 4GB ram), stock 1.13.1 with no mods, latest oracle java. Have 3GB ram allocated to the Minecraft server process. It consistently pegs the CPU, players on the server are experiencing rubberbanding and other symptoms of lag, and there are "can't keep up" errors
#642 [21:18] <stephanie> in the server console, even with just a single user on the server. Can anyone point me in the right direction?
#643 [21:18] <mattym> Z0n3, Do you have access to the current email linked with the account?
#644 [21:19] <mattym> stephanie, What is the actual CPU spec?
#645 [21:19] <Z0n3> yes i do
#646 [21:19] <mattym> ??> Z0n3 account/challenge/reset
#647 [21:19] <Absol> Z0n3: To reset your security questions, go here: https://account.mojang.com/me/changeSecretQuestions
#648 [21:20] * Meow [webchat@cpe-107-10-12-85.neo.res.rr.com] has joined #minecrafthelp
#649 [21:21] <Meow> My launcher launches, but then stops responding. (Not Responding). Any idea what I could do?
#650 [21:21] <mattym> Meow, If you are running Discord, disable the Overlay feature in Discord, then run the game again.
#651 [21:22] <mattym> Meow, If that does not apply to you or work for you, do the following info from Absol
#652 [21:22] <mattym> ??> Meow av/adwcleaner
#653 [21:22] <Absol> Meow: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#654 [21:22] <Absol> Meow: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#655 [21:22] <Meow> K. thanks.
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#657 [21:22] <stephanie> mattym, /proc/cpuinfo shows Intel(R) Xeon(R) Platinum 8175M CPU @ 2.50GHz
#658 [21:23] <stephanie> two cores.
#659 [21:26] <mattym> stephanie, You may just need to speak with your host about a more powerful solution. If you are getting that stuff in the log with just one user.
#660 [21:27] <Banditoz> stephanie: how many players and what plugins?
#661 [21:27] <Banditoz> rather, spigot or vanilla?
#662 [21:30] <stephanie> vanilla and about 5 players are even whitelisted. the issues occur when even 1 person is on alone
#663 [21:31] <Banditoz> hmm, ec2 stuff with that tier should be good enough for such a low player count
#664 [21:34] <Z0n3> i got it fixed
#665 [21:34] <stephanie> Banditoz, what I was thinking, moved it from a less powerful VPS with the expectation that this problem would go away, and it didn't
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#668 [23:32] * Rafael [webchat@ip72-201-5-225.ph.ph.cox.net] has joined #minecrafthelp
#669 [23:34] <Rafael> if i try to play version 1.8 or above the minecraft game says not responding
#670 [23:34] <webrosc> ??> Rafael win/dxdiag
#671 [23:34] <Absol> Rafael: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#672 [23:46] <Rafael> https://paste.ubuntu.com/p/kbpZdSNjdB/ if i try to play 1.8 version of minecraft or above it just says minecraft is not responding
#673 [23:47] <webrosc> update your graphics drivers, https://downloadcenter.intel.com/product/88355/Intel-HD-Graphics-520
#674 [23:49] <webrosc> but it maybe just your gpu isn't powerful enough do to its age
#675 [23:50] <webrosc> your computer is right on the edge of the minimun requirements
#676 [23:52] <Rafael> a couple of months ago I was able to play the latest version and thank you for helping me
#677 [23:53] <webrosc> your computers drivers are a year old
#678 [23:53] <webrosc> and remember updartes happen and with them requirements change