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#11 [01:28] <Reza> After updating minecraft to its latest version (1.13.1), it crashes on start up. Nothing I can find online seems to be helpful, is this an issue with my computer or minecraft itself?
#12 [01:50] * gbfluffy141 [webchat@108-253-32-134.lightspeed.sntcca.sbcglobal.net] has joined #minecrafthelp
#13 [01:51] <gbfluffy141> I deleted my email years ago and i dont have access to it i need help
#14 [01:51] <gbfluffy141> i cant login to my account
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#16 [01:56] <gbfluffy141> hello
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#19 [03:48] * Harper [webchat@c-73-103-44-249.hsd1.in.comcast.net] has joined #minecrafthelp
#20 [03:49] <Harper> I updated Java recently and now Minecraft won't go past the Mojang logo. How do I fix this?
#21 [05:08] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#22 [05:09] * LeReFriGEratEur [webchat@37.220.54.101] has joined #minecrafthelp
#23 [05:10] <LeReFriGEratEur> When a zombie take damage my game crash but i dont know why ?
#24 [05:51] * Reaper [webchat@static.belong.com.au] has joined #minecrafthelp
#25 [05:52] <Reaper> Hey
#26 [06:17] * Webchat_93425 [webchat@77.138.80.149] has joined #minecrafthelp
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#30 [06:59] * Pluto [webchat@37.159.58.141] has joined #minecrafthelp
#31 [07:00] <Pluto> https://bugs.mojang.com/browse/MCL-9386
#32 [07:02] <Pluto> Can anyone resolve it?
#33 [07:04] * Reaper [webchat@static.belong.com.au] has quit. (Quit: webchat.esper.net)
#34 [07:16] <Greymagic27> Harper, When loading up your minecraft does it say not responding?
#35 [07:16] <Greymagic27> (Sorry if you have already resolved the issue, the timestamps are messed up for me)
#36 [07:25] * lorenny [webchat@pool-96-230-90-78.bstnma.fios.verizon.net] has joined #minecrafthelp
#37 [07:28] <lorenny> im having trouble playing on multiplayer ,when I click the option to play multiplayer it will only load and it will not stop loading I could leave it to load over night but it still will not load
#38 [07:29] <Greymagic27> lorenny, Do you mean it won't let you join a server and just keeps saying 'logging in' or do you mean when you click the multiplayer button the server list wont load?
#39 [07:29] <lorenny> the server list wont load
#40 [07:30] <Greymagic27> ??> lorenny launcher/log-txt
#41 [07:30] <Absol> lorenny: We need to see your full launcher log, which is created in the game directory.
#42 [07:30] <Absol> lorenny: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#43 [07:38] <lorenny> like this https://paste.ubuntu.com/p/63THnwMWBr/
#44 [07:39] <lorenny> sorry I took a while
#45 [07:39] <Greymagic27> Not like that, Follow the instructions
#46 [07:41] <lorenny> oh I forgot sothing
#47 [07:45] <lorenny> i cat reach launcher/log-txt
#48 [07:45] <Greymagic27> What do you mean?
#49 [07:47] <lorenny> i paste launcher/log-txt into my toolbar
#50 [07:48] <Greymagic27> No, Paste the contents of your launcher log into paste.ubuntu.com
#51 [07:50] <lorenny> im playing minecraft on java
#52 [07:51] <Greymagic27> I get that, Can you put the contents of your launcher log into paste.unbuntu.com please
#53 [07:51] <Greymagic27> paste.ubuntu.com*
#54 [07:55] <lorenny> i don't know if im on the same place as u how do u go to ur launcher log
#55 [07:55] <Greymagic27> ??> lorenny launcher/log-txt
#56 [07:55] <Absol> lorenny: We need to see your full launcher log, which is created in the game directory.
#57 [07:55] <Absol> lorenny: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#58 [07:57] <lorenny> i don't see the small green arrow you are talken about
#59 [08:05] * Pluto [webchat@37.159.58.141] has quit. (Quit: webchat.esper.net)
#60 [08:19] <Harper> Greymagic27, it hasn't been resolved yet. It stops on the Mojang logo, and after clicking the area around it a few times, it pops something up that says Java SE Binary is not responding. So it isn't the game itself, it's Java, but I don't know how to fix it.
#61 [08:25] <tyteen4a03> ??> Harper tools/hjt
#62 [08:25] <Absol> Harper: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#63 [08:25] <Absol> Harper: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#64 [08:34] <lorenny> sorry this took forever https://paste.ubuntu.com/p/2NYr2wrvHc/
#65 [08:38] <Harper> Alright, give me just a few moments while I get everything together!
#66 [08:40] <Greymagic27> Harper, Alright, Sorry I didn't respond to your message. I had to go afk for a bit
#67 [08:42] <Harper> https://paste.ubuntu.com/p/pGYG74c63t/ Here is the link from the ubuntu paste site!
#68 [08:42] <Harper> It's all good!
#69 [08:42] <Greymagic27> ??> @Harper av/adwcleaner
#70 [08:42] <Absol> @Harper: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#71 [08:42] <Absol> @Harper: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#72 [08:42] <Greymagic27> ??> Harper av/firewall
#73 [08:42] <Harper> I should actually have that on here, just a moment...
#74 [08:42] <tyteen4a03> ??> Harper av/mcafee
#75 [08:42] <Absol> Harper: Intel Security (formerly McAfee) is a terrible virus protection solution, known to cause all sorts of connection problems, and was even abandoned by its creator John McAfee.
#76 [08:42] <Absol> Harper: We recommend Malwarebytes as your antivirus; see ?? av/malwarebytes for more information.
#77 [08:42] <tyteen4a03> ??> Harper av/mcafee/uninstall
#78 [08:42] <Absol> Harper: To completely uninstall McAfee products, download and run the MCPR Tool found under Step 2 here: https://service.mcafee.com/FAQDocument.aspx?id=TS101331
#79 [08:42] <Greymagic27> @tyteen4a03, Thank you, :P
#80 [08:43] <Harper> My mom is the one who swears by McAfee and pretty much made my whole family install it, and she'll know if we uninstall it. Anyway, I'll get to those things really quick and get back asap!
#81 [08:45] * Harper [webchat@c-73-103-44-249.hsd1.in.comcast.net] has quit. (Quit: webchat.esper.net)
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#85 [09:09] <lorenny> absol i did what you asked me to do https://paste.ubuntu.com/p/2NYr2wrvHc/
#86 [09:15] * GreyBot [~Grey@c-98-209-31-12.hsd1.mi.comcast.net] has joined #minecrafthelp
#87 [09:16] <lorenny> is anyone here
#88 [09:17] <lorenny> helo
#89 [09:26] * cstan [webchat@175.142.147.199] has joined #minecrafthelp
#90 [09:27] <cstan> hi i was trying to login to my friend's server and these text pooped up (internal exception io.netty.handler.codec.decoderexception java.io.ioexception bad packet id 27)
#91 [09:29] <Greymagic27> cstan, Is the server running the same version of minecraft as you?
#92 [09:29] <cstan> yes
#93 [09:29] <Greymagic27> cstan, Can you send the output of the server console using paste.ubuntu.com?
#94 [09:30] <cstan> how
#95 [09:30] <lorenny> can anyone help me with my problem
#96 [09:34] <cstan> ok i've done it
#97 [09:34] <cstan> what now ?
#98 [09:35] * Zeeta [webchat@221-18-137-186.fibertel.com.ar] has joined #minecrafthelp
#99 [09:36] * Zeeta [webchat@221-18-137-186.fibertel.com.ar] has quit. (Client Quit)
#100 [09:36] <lorenny> can someone help me solve my problem
#101 [09:39] <lorenny> hello
#102 [09:47] <cstan> hi i was trying to login to my friend's server and these text pooped up (internal exception io.netty.handler.codec.decoderexception java.io.ioexception bad packet id 27)
#103 [09:54] <cstan> fuck you
#104 [09:54] <Absol> cstan: Please keep it civil
#105 [09:56] <lorenny> can someone help me solve my problem
#106 [09:58] * Davi_gamerYT [webchat@201-243-142-54.dyn.dsl.cantv.net] has joined #minecrafthelp
#107 [09:58] <Davi_gamerYT> xd
#108 [09:58] <Davi_gamerYT> ayuda
#109 [10:00] <Greymagic27> @Davi_gamerYT, How can I help?
#110 [10:01] <lorenny> can someone assist me
#111 [10:01] <Greymagic27> lorenny, I'm not sure how to solve your problem
#112 [10:03] <lorenny> i realize what i did wrong
#113 [10:03] <Greymagic27> What do you mean?
#114 [10:03] <lorenny> https://paste.ubuntu.com/p/2NYr2wrvHc/
#115 [10:03] <Greymagic27> I don't know how to fix it
#116 [10:04] <yuken> lorenny, what is your issue?
#117 [10:04] <lorenny> i am not able to play in multiplayer
#118 [10:04] <yuken> How so?
#119 [10:05] <lorenny> the sever list will not load
#120 [10:06] <yuken> What list?
#121 [10:06] <lorenny> the multiplayer sever list
#122 [10:08] <yuken> And why does that matter? Can't you connect directly?
#123 [10:08] <yuken> Or is this not Java Minecraft?
#124 [10:10] <lorenny> it is
#125 [10:11] <lorenny> but i cant connect directly
#126 [10:11] <yuken> What does it say when you try to?
#127 [10:13] <lorenny> it says " failed to connect to sever
#128 [10:14] <Greymagic27> lorenny, Does this happen with other servers that you try to connected directly?
#129 [10:14] <Greymagic27> connect*
#130 [10:14] <yuken> What server are you trying to connect to, lorenny?
#131 [10:15] <lorenny> mc.perfomium.net
#132 [10:16] <lorenny> it happens to every sever i try to connect to
#133 [10:16] <yuken> It isn't up, lorenny.
#134 [10:16] <yuken> And most likely the other servers you're trying to connect to aren't up either.
#135 [10:17] <lorenny> i try to connect to hypixel and i cant and hypixel is still running
#136 [10:19] <yuken> Then it's something with your connection.
#137 [10:20] <lorenny> imma talk to my parents about it then
#138 [10:20] <lorenny> thank you for helping me with my problem
#139 [10:20] <yuken> Before you do that, we do have a test server you can try.
#140 [10:21] <yuken> Try connecting to mctest.ae97.net
#141 [10:21] <lorenny> k
#142 [10:22] <lorenny> it say its outdated
#143 [10:23] <yuken> That means you can connect, which is good.
#144 [10:23] <lorenny> thank you for helping me
#145 [10:23] <yuken> So Hypixel can't connect on your end, which most likely means someone has blocked Hypixel, intentionally or unintentionally, on your network.
#146 [10:23] <lorenny> ok thanks
#147 [10:24] <lorenny> imma go check my internet take care
#148 [10:24] * lorenny [webchat@pool-96-230-90-78.bstnma.fios.verizon.net] has quit. (Quit: webchat.esper.net)
#149 [11:02] * thr3343 [~thr3343_@host86-141-209-141.range86-141.btcentralplus.com] has joined #minecrafthelp
#150 [11:20] * Webchat_07645 [webchat@104-166-234-102.client.mchsi.com] has joined #minecrafthelp
#151 [11:21] <Webchat_07645> Minecraft keeps on lagging on my iPad
#152 [11:24] <Webchat_07645> Minecraft keeps on lagging on my iPad
#153 [11:25] <Webchat_07645> Minecraft keeps on lagging on my iPad
#154 [11:25] <mattym> ??> Webchat_07645 bedrock/support
#155 [11:25] <Absol> Webchat_07645: This channel only handles technical support for Minecraft: Java Edition, if you need help with Minecraft (Bedrock Platform) please see the resources available here https://help.mojang.com/customer/portal/articles/1175743-minecraft-support-resources
#156 [11:27] * Webchat_07645 [webchat@104-166-234-102.client.mchsi.com] has quit. (Quit: webchat.esper.net)
#157 [11:32] * nekowitherDJ [webchat@ip-213-127-63-124.ip.prioritytelecom.net] has joined #minecrafthelp
#158 [11:32] <nekowitherDJ> hi
#159 [11:32] <nekowitherDJ> #minecrafthelp
#160 [11:32] <nekowitherDJ> hi
#161 [11:32] <nekowitherDJ> how are you doing
#162 [11:41] * me9 [webchat@75.76.15.109.rev.sfr.net] has joined #minecrafthelp
#163 [11:44] <me9> Hi i have a problem,when i am ine the game i cant go in solo or in multy this is what minecraft say The game crashed whilst mouseclicked event handler
#164 [11:44] <me9> The game crashed whilst mouseclicked event handler
#165 [11:45] * me9 [webchat@75.76.15.109.rev.sfr.net] has quit. (Client Quit)
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#170 [11:59] <Pregal> can some one help my
#171 [11:59] <Pregal> can some one help my
#172 [11:59] <Pregal> https://paste.ubuntu.com/p/5qgTv8Vr5N/
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#176 [13:06] * DiogoIN_ [webchat@b12378a2.virtua.com.br] has joined #minecrafthelp
#177 [13:08] <DiogoIN_> I downloaded minecraft but i can not put textures packs because i dont find the folder resources packs or textures packs on .minecraft
#178 [13:08] <mattym> DiogoIN_, Are you using the Java Edition?
#179 [13:09] <DiogoIN_> I think so, but i dont have
#180 [13:09] <DiogoIN_> assurance
#181 [13:10] <DiogoIN_> how can i use the Java edition?
#182 [13:11] <mattym> DiogoIN_, When you start the game it will say if its Java Edition or not.
#183 [13:11] <DiogoIN_> i will see that just a minute
#184 [13:12] <DiogoIN_> where i can found it?
#185 [13:13] <mattym> DiogoIN_, When you start the game, it will say Minecraft Java Edition if it is. If you dont see that, then its not.
#186 [13:14] <DiogoIN_> ok than its not
#187 [13:14] <DiogoIN_> how can i put the Java Edition
#188 [13:14] <mattym> DiogoIN_, Its a separate game.
#189 [13:14] <DiogoIN_> I need to download?
#190 [13:15] <mattym> DiogoIN_, Which version did you buy?
#191 [13:15] <DiogoIN_> I dont know.How can i see it?
#192 [13:17] <mattym> DiogoIN_, Where did you buy it from?
#193 [13:17] <DiogoIN_> minecraft.net
#194 [13:18] <mattym> DiogoIN_, Then download it from there.
#195 [13:18] <DiogoIN_> yes
#196 [13:24] <DiogoIN_> i installed it
#197 [13:24] <DiogoIN_> so what i need to do?
#198 [13:25] <mattym> DiogoIN_, Run it, then look again for the resource pack folder
#199 [13:26] <DiogoIN_> ok
#200 [13:27] <DiogoIN_> nothing on .minecraft that mention texture packs
#201 [13:27] * Lotinsh1 [webchat@host-80-89-72-37.lmt.lv] has joined #minecrafthelp
#202 [13:28] <mattym> DiogoIN_, Resource pakcs
#203 [13:28] <mattym> packs*
#204 [13:28] <DiogoIN_> nothin like that too
#205 [13:28] <DiogoIN_> nothing
#206 [13:28] <Lotinsh1> Hello, so i updated back to windows 7 (as mattym said) and its still crashing... this may help ---> https://paste.ubuntu.com/p/k77tKdPRVH/
#207 [13:28] * Wesley [webchat@cpe-174-96-253-221.columbus.res.rr.com] has joined #minecrafthelp
#208 [13:31] <mattym> Lotinsh1, Download and Install the file from this page https://downloadcenter.intel.com/download/22167/Intel-Graphics-Media-Accelerator-Driver-Windows-7-64-Windows-Vista-64-exe-?product=81511
#209 [13:31] <Wesley> My launcher for Minecraft java edition won’t stop crashing every time I try loading it. I’ve reinstalled 2 times, tried going and doing some compatibility tests but they go only to windows 8 and not 10, and I’ve tried just going to an earlier version but still no luck.
#210 [13:32] <Lotinsh1> ok i downloading...
#211 [13:32] <DiogoIN_> omg mattym it has appeared thank you so much
#212 [13:32] <Lotinsh1> wait.. download windows vista?
#213 [13:32] <mattym> Lotinsh1, Its vista/7
#214 [13:33] <Lotinsh1> ohh ok
#215 [13:33] <mattym> Wesley, The launcher or game is crashing?
#216 [13:33] <Wesley> The launcher
#217 [13:33] <Lotinsh1> ok then run it?
#218 [13:35] * Lotinsh1 [webchat@host-80-89-72-37.lmt.lv] has quit. (Quit: webchat.esper.net)
#219 [13:35] <mattym> Wesley, Is there a message or error?
#220 [13:36] <Wesley> There’s a message saying “the game crashed whilst initializing game”
#221 [13:37] <mattym> ??> Wesley launcher/log-txt
#222 [13:37] <Absol> Wesley: We need to see your full launcher log, which is created in the game directory.
#223 [13:37] <Absol> Wesley: On your launcher, click "Launch options", and click the instance you are using. Then, click the small green arrow in the "Game directory" line. In the folder that opens, open the launcher_log file, and copy its content to https://paste.ubuntu.com. Click "Paste!", then share with us the link (the URL) that it takes you to.
#224 [13:38] * Lotinsh1 [webchat@host-80-89-72-37.lmt.lv] has joined #minecrafthelp
#225 [13:38] <Lotinsh1> Hi, i am back so i downloaded it now what?
#226 [13:39] <mattym> Lotinsh1, Did you install the thing that was downloaded?
#227 [13:39] * Jim [webchat@cpe-174-96-253-221.columbus.res.rr.com] has joined #minecrafthelp
#228 [13:39] * Lotinsh16 [webchat@host-80-89-72-37.lmt.lv] has joined #minecrafthelp
#229 [13:40] * Jim [webchat@cpe-174-96-253-221.columbus.res.rr.com] has quit. (Client Quit)
#230 [13:41] <Lotinsh16> ok google chrome crashed sorry.. but i am back now after downloading the intel stuff... now what
#231 [13:41] <mattym> Lotinsh1, Did you install the thing that was downloaded?
#232 [13:41] <Lotinsh16> yes
#233 [13:41] <Lotinsh16> yes i installed it then my pc restarted...
#234 [13:42] <mattym> Lotinsh16, Ok try the game again.
#235 [13:42] <Lotinsh16> ok
#236 [13:42] * Lotinsh1 [webchat@host-80-89-72-37.lmt.lv] has quit. (Client Quit)
#237 [13:43] <Lotinsh16> oooh yea it works than you sooo much! have nice day/night
#238 [13:43] <mattym> Enjoy
#239 [13:43] <Lotinsh16> :)
#240 [13:43] <Lotinsh16> bye
#241 [13:44] * Lotinsh16 [webchat@host-80-89-72-37.lmt.lv] has quit. (Client Quit)
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#244 [14:04] * RarestPepe [webchat@adsl-074-185-047-179.sip.shv.bellsouth.net] has joined #minecrafthelp
#245 [14:07] <RarestPepe> Every time I start a world up or join a server, it won't load and it will crash. I'm on 1.13.1 but I've also tried it on 1.12.2, both versions have the same outcome. I've restarted my computer and redownloaded minecraft several times. I've deleted the .minecraft folder and reinstalled and I've also deleted all the security things like McAfee and Av
#246 [14:07] <RarestPepe> ast just anything I could find.
#247 [14:10] * lolidk [webchat@87-49-147-131-mobile.dk.customer.tdc.net] has joined #minecrafthelp
#248 [14:11] <lolidk> What to do if i forgot my email? I remember my old mc username and my new changed mc username
#249 [14:13] * RarestPepe [webchat@adsl-074-185-047-179.sip.shv.bellsouth.net] has quit. (Quit: webchat.esper.net)
#250 [14:23] * Nick [webchat@23-121-206-45.lightspeed.rcsntx.sbcglobal.net] has joined #minecrafthelp
#251 [14:24] * Nick is now known as Guest56487
#252 [14:24] <Guest56487> Why doesnt the log in button on the minecraft website not work?
#253 [14:25] * Guest56487 is now known as BigBoi
#254 [14:25] <BigBoi> Can someone help?
#255 [14:25] <BigBoi> Its like mojang has given up on minecraft
#256 [14:25] * BigBoi [webchat@23-121-206-45.lightspeed.rcsntx.sbcglobal.net] has quit. (Client Quit)
#257 [15:00] * seth [webchat@108-68-9-20.lightspeed.knvltn.sbcglobal.net] has joined #minecrafthelp
#258 [15:00] <seth> hi
#259 [15:00] <seth> i need to change my email but i dont have access to the old one
#260 [15:22] * SAIKRZICA [webchat@c951a261.virtua.com.br] has joined #minecrafthelp
#261 [15:22] <SAIKRZICA> Por Favor Pode Me Ajuda
#262 [15:22] * SAIKRZICA [webchat@c951a261.virtua.com.br] has quit. (Client Quit)
#263 [15:37] * Beanz [webchat@cpc135188-pnth3-2-0-cust256.know.cable.virginm.net] has joined #minecrafthelp
#264 [15:38] <Beanz> hi i cant download 1.12 or 1.13
#265 [15:38] <Beanz> im super stuck
#266 [15:38] <Beanz> for 1.12 i get 'Unable to save download. eo_uy.lang
#267 [15:38] <Beanz> '
#268 [15:40] <Beanz> Anyone able to help please?
#269 [15:45] * ASmallFrenchFry [webchat@107-196-114-123.lightspeed.brhmal.sbcglobal.net] has joined #minecrafthelp
#270 [15:46] <ASmallFrenchFry> my mineraft is locked into a language and when i get to the language screen to change it my game crashes, im running on the latest version as well
#271 [16:00] <Beanz> would be able to help?
#272 [16:05] <ASmallFrenchFry> im open to ideas!
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#278 [17:43] * XXRASXX [webchat@87-52-40-75-cable.dk.customer.tdc.net] has joined #minecrafthelp
#279 [17:43] <XXRASXX> hi
#280 [17:44] <XXRASXX> hello my acc i cant remember my mail or my password
#281 [17:44] <XXRASXX> this is my username
#282 [17:44] <webrosc> ??> XXRASXX account/forgot-login
#283 [17:44] <Absol> XXRASXX: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#284 [17:44] <Absol> XXRASXX: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#285 [17:45] <XXRASXX> i cant remember my mail
#286 [17:45] <XXRASXX> password
#287 [17:45] <webrosc> do as absol says
#288 [17:45] <webrosc> there is nothing we can do here as we are not Mojang
#289 [17:48] <XXRASXX> it dont work i paid for my acc fore along time ago
#290 [17:48] <XXRASXX> and i dont remember the mail and password
#291 [17:49] <webrosc> what didn't work? reading and following a webpage that ultimatly leads to contacting Mojang and waiting for them to reply?
#292 [17:50] <webrosc> this is a community run tech channel, you need to follow the page linked and if the suggestions there don't work contact Mojang as ONLY they can help you further
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#302 [19:35] <Demikin> Hi, I have a problem, my computer has a lack of updated graphics drivers and I can't play Minecraft. Is there any way that I can play or is this un avoidable?
#303 [19:38] * webrosc [~webrosc@cpc95042-newt40-2-0-cust88.19-3.cable.virginm.net] has joined #minecrafthelp
#304 [19:45] * Mango [webchat@ip184-176-90-155.ph.ph.cox.net] has joined #minecrafthelp
#305 [19:47] <Mango> I'm having a crash issue. When I start to load into a world, the game stops responding. This happens regardless of what I try to play (Realms, Solo, etc.) It will say it's loading, then stop responding. It was working only a few days ago. I think the issue is due to the latest Windows Update.
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#307 [19:58] * soares [webchat@131.161.108.114] has joined #minecrafthelp
#308 [19:58] <soares> mkfgjg
#309 [20:03] <soares> because I can not play
#310 [20:09] * Stilld [webchat@187-41-115-125.user.veloxzone.com.br] has joined #minecrafthelp
#311 [20:10] <Stilld> my account was deleted, I was changing skin, when I can not log in anymore, I entered the phone and appeared "your account has been deleted, contact the forum ', help me I can not log in anymore
#312 [20:10] <webrosc> contact Mojang
#313 [20:10] <webrosc> ??> Stilld mojang/email
#314 [20:10] <Absol> Stilld: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#315 [20:10] <Absol> Stilld: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#316 [20:11] <Stilld> need the id of the purchase, plus I bought unmigrated
#317 [20:11] <webrosc> ??> Stilld account/trans-id
#318 [20:11] <Absol> Stilld: How to find your Transaction ID: https://help.mojang.com/customer/portal/articles/361380
#319 [20:11] <webrosc> thats the best we can do really as we are not Mojang
#320 [20:12] <Stilld> k thanks
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#324 [21:33] <Cakedude123> Anyone else need help?
#325 [21:33] <Wedvis> I do
#326 [21:33] <Cakedude123> I got corrupt.
#327 [21:34] <Wedvis> Everytime I launch my minecraft game from the launcher, it says (Not Responding)
#328 [21:34] <Cakedude123> It says (ERROR :( The asset index is corrupt.)
#329 [21:36] <Cakedude123> I'll just trying reinstalling minecraft.
#330 [21:36] <Wedvis> I tried that too. I wish there was a way but i think theres none
#331 [21:37] <Cakedude123> I got corrupted.
#332 [21:37] <webrosc> Cakedude123, post the whole crash report to paste.ubuntu.com then link it here
#333 [21:38] <webrosc> Wedvis, have a read of https://minecraftirc.net/support-articles/known-incompatible-software/ and remove any listed software there
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#335 [22:07] * Pancinha [webchat@187.16.151.38.west.com.br] has joined #minecrafthelp
#336 [22:07] <Pancinha> helo?
#337 [22:08] <Pancinha> Does anyone speak Portuguese?
#338 [22:09] <webrosc> this chat is English speaking sorry, but you can use google translate
#339 [22:10] <Pancinha> oh, ok
#340 [22:12] <Pancinha> first, good night
#341 [22:13] <Pancinha> the email of the account that I use was "closed" by microsoft, for having been stopped for a long time, without use
#342 [22:14] <Pancinha> I bought minecraft in mid-2012 if I'm not mistaken.
#343 [22:14] <webrosc> you will have to speak to microsoft about that to get it reactivcated
#344 [22:15] <Pancinha> and because of the consequences of adult life, I stopped playing for lack of time
#345 [22:15] <webrosc> though if you still have the transaction ID Mojang may change the linked email for you, but you would have to ask them
#346 [22:16] <Pancinha> no, I do not have
#347 [22:16] <Pancinha> and I already talked to them
#348 [22:17] <Pancinha> said they can not retrieve the email because it literally has been deleted
#349 [22:18] <webrosc> then speak to Mojang
#350 [22:18] <Pancinha> Will I have to buy minecraft again?
#351 [22:18] <Pancinha> ok
#352 [22:19] <Pancinha> thank you
#353 [22:20] <Pancinha> Where do I talk to Mojang about it?
#354 [22:21] <webrosc> ??> Pancinha mojang/email
#355 [22:21] <Absol> Pancinha: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#356 [22:21] <Absol> Pancinha: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#357 [22:22] <Pancinha> thanks
#358 [22:50] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#359 [22:55] * JadenM [webchat@216.5.34.122] has joined #minecrafthelp
#360 [22:56] <JadenM> Hello, I made an account many years ago like back 2013 or so and i stopped playing on it and can no longer log in to it or mirgrate as I created a new account with the email i used for it
#361 [22:57] <CubeTheThird> JadenM, you'll have to contact Mojang about that
#362 [22:57] <CubeTheThird> ??> JadenM mojang/email
#363 [22:57] <Absol> JadenM: You can email Mojang by going here: https://help.mojang.com/customer/portal/emails/new
#364 [22:57] <Absol> JadenM: Note: Do NOT send more than one at a time. Refer to https://help.mojang.com/customer/portal/articles/359446-when-will-i-hear-back- for wait times on replies
#365 [22:57] <JadenM> No other way around it?
#366 [22:57] <CubeTheThird> JadenM, well we don't work for Mojang here, and thus don't have access to any account stuff
#367 [22:58] <JadenM> Ah well thanks for the help
#368 [22:58] <JadenM> Have a great day yall
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