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#2 [03:16] * Meeeeoow [webchat@193.169.36.230] has joined #minecrafthelp
#3 [03:17] <Meeeeoow> help please my account was stolen
#4 [03:17] <Meeeeoow> How can I restore my account?
#5 [03:19] <Meeeeoow> please help
#6 [03:30] * Meeeeoow [webchat@193.169.36.230] has joined #minecrafthelp
#7 [03:31] <Meeeeoow> help me pls my account has been stolen
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#9 [04:51] * Wedvis [webchat@67.141.16.64] has joined #minecrafthelp
#10 [04:52] <Wedvis> i need help with my game
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#12 [05:00] * Wedvis [webchat@h64.16.141.67.dynamic.ip.windstream.net] has joined #minecrafthelp
#13 [05:21] <Wedvis> can anyone help me?
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#15 [08:04] * Alex4 [webchat@host-2-101-147-60.as13285.net] has joined #minecrafthelp
#16 [08:04] <Alex4> Hey there, how can i buy minecraft bec. there is a error popping up, and it wont accept my card details.
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#18 [08:12] * tumbleweed [~bildramer@p2003004D8D312900AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
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#22 [09:23] * Jay [webchat@97e3f152.skybroadband.com] has joined #minecrafthelp
#23 [09:23] <Jay> It says its the beta
#24 [09:23] <Greymagic27> ?
#25 [09:24] <Jay> Server out dated when i try join
#26 [09:24] <Greymagic27> Does this happen with other servers?
#27 [09:24] <Jay> no just friends
#28 [09:25] <Greymagic27> Check if his server is running 13.1
#29 [09:25] <Greymagic27> 1.13.1*
#30 [09:25] <Jay> howdo i check
#31 [09:26] <Greymagic27> Jay, What version is the server on right now?
#32 [09:26] * Jay [webchat@97e3f152.skybroadband.com] has quit. (Client Quit)
#33 [09:27] * jay [webchat@97e3f152.skybroadband.com] has joined #minecrafthelp
#34 [09:28] <jay> my server i 1.7.0.5
#35 [09:28] <Greymagic27> Upgrade the server to 1.13.1
#36 [09:28] <jay> is*
#37 [09:28] <jay> How
#38 [09:30] <jay> my server is 17.0.5
#39 [09:30] <Greymagic27> jay, That server versions sounds like a forge version
#40 [09:31] <jay> well i bought it from the store
#41 [09:31] <Greymagic27> jay, Are you running bedrock edition or java?
#42 [09:32] <jay> how do you check
#43 [09:32] <Greymagic27> is your minecraft called 'minecraft windows 10 edition'
#44 [09:32] <jay> no
#45 [09:32] <Greymagic27> https://minecraft.net/en-us/download/server/
#46 [09:32] <Greymagic27> https://minecraft.gamepedia.com/Setting_up_a_server
#47 [09:32] <Greymagic27> The first link is the latest server download link, the second is a tutorial
#48 [09:33] * jay [webchat@97e3f152.skybroadband.com] has quit. (Quit: webchat.esper.net)
#49 [09:43] * VillagersBroke [webchat@91.105.216.211] has joined #minecrafthelp
#50 [09:44] <VillagersBroke> Had 4 automated farms with villagers, made a 6 door village near it to make a villager breeder, now every farmer plants 1 crop everytime I restart my world or enter through the nether. Pluz halp
#51 [09:53] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
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#53 [09:58] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has joined #minecrafthelp
#54 [10:19] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has joined #minecrafthelp
#55 [10:19] <AGuyThatReallyNeedsHelp> Okay so..
#56 [10:19] <AGuyThatReallyNeedsHelp> When i try to launch 1.13.1 or basically any other version
#57 [10:20] <AGuyThatReallyNeedsHelp> The launcher will try to download it and then say that they couldnt save download a random file
#58 [10:20] <Greymagic27> ??> AGuyThatReallyNeedsHelp error/download
#59 [10:20] <Absol> AGuyThatReallyNeedsHelp: If you are receiving a "Failed to Download" or "Unable to Save Download" error, please remove any software you have installed that is listed here https://minecraftirc.net/support-articles/known-incompatible-software/
#60 [10:24] <AGuyThatReallyNeedsHelp> Okay doing that then.
#61 [10:37] * tumbleweed [~bildramer@p2003004D8D312900AC9BCCA14258DFA9.dip0.t-ipconnect.de] has quit. (Ping timeout: 183 seconds)
#62 [10:45] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has joined #minecrafthelp
#63 [10:45] <AGuyThatReallyNeedsHelp> Alright it seems to have worked. Thanks guys
#64 [10:46] <Greymagic27> Your welcome
#65 [10:46] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has quit. (Client Quit)
#66 [10:49] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has joined #minecrafthelp
#67 [10:49] <AGuyThatReallyNeedsHelp> Actually theres another problem
#68 [10:49] <Greymagic27> Mhm?
#69 [10:50] <AGuyThatReallyNeedsHelp> when i launch the game. its just a blank screen and then the game stops responding. when i close it it says the game has crashed.
#70 [10:50] <Greymagic27> ??> AGuyThatReallyNeedsHelp tools/hjt
#71 [10:50] <Absol> AGuyThatReallyNeedsHelp: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#72 [10:50] <Absol> AGuyThatReallyNeedsHelp: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#73 [10:53] <AGuyThatReallyNeedsHelp> Do i just post it here?
#74 [10:53] <Greymagic27> Yes, I will be a few moments
#75 [10:53] <AGuyThatReallyNeedsHelp> Alright then.
#76 [10:53] <AGuyThatReallyNeedsHelp> https://paste.ubuntu.com/p/YdcjV6GNQN/
#77 [10:54] <Greymagic27> ??> AGuyThatReallyNeedsHelp av/kaspersky
#78 [10:54] <Absol> AGuyThatReallyNeedsHelp: If you are using Kaspersky Internet Security and cannot connect to Mojang's servers, turn off Encrypted Connections Scan by following this guide: https://support.kaspersky.com/9927#block1
#79 [10:54] <Greymagic27> ??> AGuyThatReallyNeedsHelp av/adwcleaner
#80 [10:54] <Absol> AGuyThatReallyNeedsHelp: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#81 [10:54] <Absol> AGuyThatReallyNeedsHelp: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#82 [10:55] <Greymagic27> AGuyThatReallyNeedsHelp, Also, remove akami netsession
#83 [10:56] * bildramer [~bildramer@p2003004D8D312900AC9BCCA14258DFA9.dip0.t-ipconnect.de] has joined #minecrafthelp
#84 [10:59] * Extreme [extreme7@2001:470:1f11:209::13] has joined #minecrafthelp
#85 [11:01] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has quit. (Quit: webchat.esper.net)
#86 [11:10] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has joined #minecrafthelp
#87 [11:10] <AGuyThatReallyNeedsHelp> Okay ive done the stuff
#88 [11:10] <AGuyThatReallyNeedsHelp> what now
#89 [11:10] <Greymagic27> Try launching your minecraft
#90 [11:10] <AGuyThatReallyNeedsHelp> okay
#91 [11:13] <AGuyThatReallyNeedsHelp> YAY! it works!
#92 [11:13] <AGuyThatReallyNeedsHelp> thank you so much!
#93 [11:14] <AGuyThatReallyNeedsHelp> Ill get going now
#94 [11:14] <AGuyThatReallyNeedsHelp> bye!
#95 [11:14] <Greymagic27> Bye
#96 [11:14] * AGuyThatReallyNeedsHelp [webchat@78-66-216-114-no2200.tbcn.telia.com] has quit. (Client Quit)
#97 [11:26] * MikeA [webchat@ool-18bfc0ed.dyn.optonline.net] has joined #minecrafthelp
#98 [11:27] <MikeA> Having trouble logging into my account opened it before the migration and the password reset isnt being sent to the email i have on there
#99 [12:28] * naas51 [webchat@177-139-17-182.dsl.telesp.net.br] has joined #minecrafthelp
#100 [12:29] <naas51> o meu minecraft so da erro https://paste.ubuntu.com/p/ZKtnhnNNwS/
#101 [12:29] * Jimmy [webchat@205-237-134-128.kota.net] has joined #minecrafthelp
#102 [12:30] <Lord_Ralex> naas51, your computer is too old for Minecraft.
#103 [12:30] * naas51 [webchat@177-139-17-182.dsl.telesp.net.br] has quit. (Client Quit)
#104 [12:32] <Jimmy> Why nintendo switch says I don’t have enough space to download my realm so I can play the world offline but I have 21GB of storage. Can I fix this?
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#108 [13:10] * simplygaz [webchat@80.233.36.113] has joined #minecrafthelp
#109 [13:10] <simplygaz> hello
#110 [13:13] <simplygaz> im having problems with my launcher when ever i use it the launcher window is completely black
#111 [13:29] * thelounge4 [webchat@80.233.36.113] has joined #minecrafthelp
#112 [13:29] <thelounge4> sry i disconected i was gaz esper were you talking to me
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#116 [13:59] * LouWestin [sid319238@id-319238.highgate.irccloud.com] has left #minecrafthelp
#117 [15:54] * Michel [webchat@CPEac202ebcac83-CMac202ebcac80.cpe.net.cable.rogers.com] has joined #minecrafthelp
#118 [15:54] <Michel> hello
#119 [15:55] * Michel [webchat@CPEac202ebcac83-CMac202ebcac80.cpe.net.cable.rogers.com] has quit. (Client Quit)
#120 [16:04] * jfkdownt [webchat@69.167.204.2] has joined #minecrafthelp
#121 [16:05] <jfkdownt> I am unable to update the native launcher. It keeps saying failed to download.
#122 [16:18] * Ranmaru [webchat@cpe-174-104-101-109.neo.res.rr.com] has joined #minecrafthelp
#123 [16:18] <Ranmaru> hey
#124 [16:19] <Ranmaru> my minecraft game wont start. Nothing will run. I've uninstalled forge I've uninstalled all my minecraft files
#125 [16:19] <Ranmaru> I've uninstalled texturepacks
#126 [16:21] * Webchat_84562 [webchat@unknown.puregig.net] has joined #minecrafthelp
#127 [16:21] * Webchat_84562 [webchat@unknown.puregig.net] has quit. (Client Quit)
#128 [16:21] <Ranmaru> can I get some help please :(
#129 [16:31] * FireSide [webchat@172-9-32-236.lightspeed.lbcktx.sbcglobal.net] has joined #minecrafthelp
#130 [16:31] <FireSide> Hi
#131 [16:31] <FireSide> I hope that someone here knows how to use plugins
#132 [16:32] <FireSide> wait nvm
#133 [16:32] * FireSide [webchat@172-9-32-236.lightspeed.lbcktx.sbcglobal.net] has quit. (Client Quit)
#134 [17:03] * CubeTheThird [~cubetheth@dhcp-108-168-126-198.cable.user.start.ca] has joined #minecrafthelp
#135 [17:26] * Snowman [~Snowman@119-18-146-85.ftth.glasoperator.nl] has quit. (Quit: Leaving)
#136 [18:19] * Helpme [webchat@S01069050ca34a9e3.ed.shawcable.net] has joined #minecrafthelp
#137 [18:20] <Helpme> Whenever I launch Minecraft the game winow feezes and says java froze
#138 [18:25] * Helpme [webchat@S01069050ca34a9e3.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#139 [18:26] * Dawson [webchat@S01069050ca34a9e3.ed.shawcable.net] has joined #minecrafthelp
#140 [18:26] <Dawson> My Minecraft game window keeps freezing
#141 [18:27] <webrosc> Dawson, have a look on https://minecraftirc.net/support-articles/known-incompatible-software/ check if you have any software listed and remove etc as needed
#142 [18:30] <Dawson> I have no0thing like that on my computer
#143 [18:30] <webrosc> ??> Dawson tools/hjt
#144 [18:30] <Absol> Dawson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#145 [18:30] <Absol> Dawson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#146 [18:34] <Dawson> Here is the scan: https://paste.ubuntu.com/p/hPcBK2xb98/
#147 [18:35] <webrosc> so you didn't read the original list fully?
#148 [18:36] <Dawson> I do have something?
#149 [18:36] <webrosc> you have PremierOpinion, which is malware
#150 [18:37] <webrosc> ??> Dawson av/adwcleane
#151 [18:37] <webrosc> ??> Dawson av/adwcleaner
#152 [18:37] <Absol> Dawson: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#153 [18:37] <Absol> Dawson: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#154 [18:37] <Dawson> a windows defender scan? ok
#155 [18:38] * Matias [webchat@toroon0812w-lp130-02-64-229-205-138.dsl.bell.ca] has joined #minecrafthelp
#156 [18:38] <Matias> Hello guuys
#157 [18:38] <webrosc> no, read what absol says
#158 [18:38] <webrosc> Dawson, ^^
#159 [18:38] <Dawson> he just said a scan
#160 [18:38] <webrosc> at no point was windows defender mentioned
#161 [18:39] <webrosc> Absol> Dawson: Malwarebytes ADWCleaner is an utility to clean a PC which is infested with malware. Download it here: https://toolslib.net/downloads/finish/1/
#162 [18:39] <webrosc> <Absol> Dawson: Run a Scan, Clean anything it finds, restart the computer and come back here for further instructions.
#163 [18:39] * Matias [webchat@toroon0812w-lp130-02-64-229-205-138.dsl.bell.ca] has quit. (Client Quit)
#164 [18:46] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has quit. (Ping timeout: 183 seconds)
#165 [19:02] * cyphase [~cyphase@c-76-21-36-133.hsd1.ca.comcast.net] has joined #minecrafthelp
#166 [19:06] * Dawson [webchat@S01069050ca34a9e3.ed.shawcable.net] has joined #minecrafthelp
#167 [19:06] <Dawson> Ok I did the steps. The scan was completed
#168 [19:07] <webrosc> now try minecaft
#169 [19:07] <webrosc> or even minecraft
#170 [19:07] <Dawson> ok
#171 [19:09] <Dawson> Java SE Binary as what it says, still keeps freezing
#172 [19:09] <webrosc> do a new hjt log
#173 [19:09] <Dawson> ?
#174 [19:09] <Dawson> ww
#175 [19:10] <Dawson> whats a HTJ log
#176 [19:10] <webrosc> ??> Dawson tools/hjt
#177 [19:10] <Absol> Dawson: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#178 [19:10] <Absol> Dawson: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#179 [19:10] <Dawson> ok ill run another one
#180 [19:12] <Dawson> link: https://paste.ubuntu.com/p/wd2PdqCbHW/
#181 [19:14] <webrosc> do you know how to open a cmd window?
#182 [19:14] * lonzo [webchat@50-26-201-243.abilcmtk01.res.dyn.suddenlink.net] has joined #minecrafthelp
#183 [19:15] <Dawson> no but
#184 [19:15] <Dawson> no
#185 [19:15] <lonzo> bought game years and years ago cant remember log in info to merge account any ideas what to do?
#186 [19:15] <webrosc> ??> Dawson win/cmd
#187 [19:15] <Absol> Dawson: You can reach the Command Prompt on Windows by pressing Win+R, and in the window that appears, type "cmd", and click OK.
#188 [19:16] <Dawson> did that
#189 [19:16] <webrosc> ??> lonzo account/forgot-login
#190 [19:16] <Absol> lonzo: If you forgot you login credentials please read: https://help.mojang.com/customer/portal/articles/329527-forgot-minecraft-login.
#191 [19:16] <Absol> lonzo: Note: If you have to contact Mojang, do not forget to include your transaction ID!
#192 [19:16] <webrosc> Dawson, in that black window type java -version
#193 [19:16] <webrosc> and hit enter, whats its reply?
#194 [19:17] <Dawson> Java version, runtime environment. Ill put it in a pastebin
#195 [19:18] <lonzo> i dont remember the email used i only remember my screen name and password
#196 [19:18] <webrosc> lonzo, read the full page linked, do as it says
#197 [19:18] <webrosc> if needed contact Mojang like the page tells you to
#198 [19:18] <Dawson> the output: https://paste.ubuntu.com/p/zFCbyT8V5n/
#199 [19:19] <lonzo> hell i tried all of that and tried to contact them but i got brought here
#200 [19:19] <Dawson> you may have lost ur acc
#201 [19:19] <webrosc> if you contacted Mojang it wouldn't have brought you here as we are not Mojang
#202 [19:20] <webrosc> this is a community help chat for tech support, we can't fix account issues
#203 [19:20] <Dawson> here is the command output: https://paste.ubuntu.com/p/zFCbyT8V5n/
#204 [19:20] <webrosc> lonzo, did you fill in the contact us form on help.mojang.com?
#205 [19:21] <webrosc> ??> Dawson win/reinst/full
#206 [19:21] <Absol> Dawson: You may need to reinstall the locally installed files that Minecraft puts into place. To do so, press your Windows+R keys, type in %AppData% at the dialog, and press Enter. In the window that appears, open the .minecraft directory, and delete everything except for the saves directory that you see therein.
#207 [19:21] <Absol> Dawson: Next, go to Control Panel, and click on "Uninstall a Program" (may also be called "Programs and Features"). Then, right click on the Minecraft entry and select "Uninstall". Afterwards, restart your PC, then download and run the .msi at https://minecraft.net/en-us/download. Then, try running Minecraft again.
#208 [19:25] * Dawson [webchat@S01069050ca34a9e3.ed.shawcable.net] has quit. (Quit: webchat.esper.net)
#209 [19:33] * Aussi [webchat@barion1850w-lp130-01-174-93-23-91.dsl.bell.ca] has joined #minecrafthelp
#210 [19:34] <Aussi> hi
#211 [19:34] <CubeTheThird> hello Aussi
#212 [19:35] <Aussi> my game keeps crashing
#213 [19:35] <CubeTheThird> Aussi, do you get a crash report?
#214 [19:35] <Aussi> yes
#215 [19:35] <Aussi> https://pastebin.com/0WTEy67u
#216 [19:36] <Aussi> this happens on all versions of the game
#217 [19:36] <Aussi> i have tried almost everything to fix it
#218 [19:36] <CubeTheThird> Aussi, seems to be related to your graphics drivers. Let's see if you've got updates
#219 [19:36] <CubeTheThird> ??> Aussi win/dxdiag
#220 [19:36] <Absol> Aussi: Follow the instructions here: http://hopper.minecraft.net/help/pixel-format-not-accelerated/support/#dxdiag
#221 [19:37] <Aussi> ok thanks
#222 [19:39] <Aussi> CubeTheThird
#223 [19:39] <Aussi> https://pastebin.com/21r7dqwh
#224 [19:39] <Aussi> i did it
#225 [19:40] <CubeTheThird> Aussi, ok one moment
#226 [19:40] <Aussi> ok
#227 [19:40] <CubeTheThird> Aussi, is that a laptop or desktop PC?
#228 [19:41] <Aussi> desktop pc
#229 [19:41] <Aussi> 64 bit
#230 [19:41] <CubeTheThird> Aussi, ok. I'm seeing 2 possible issues. Firstly, your graphics drivers are out-of-date, so let's update those
#231 [19:41] <Aussi> ok
#232 [19:43] <CubeTheThird> Aussi, ok try download and install https://www2.ati.com/drivers/beta/win10-64bit-radeon-software-adrenalin-edition-18.9.1-sept12.exe
#233 [19:43] * e_l1997 [~quassel@77.240.75.41] has quit. (Read error: Connection reset by peer)
#234 [19:47] <Aussi> ok i am installing
#235 [19:47] <CubeTheThird> Aussi, ok while that's happening I want to address the other potential issue
#236 [19:47] <CubeTheThird> Aussi, can you confirm that you're using 2 monitors?
#237 [19:47] <Aussi> ok
#238 [19:47] <Aussi> yes i am
#239 [19:48] <Aussi> do i need to remove it
#240 [19:48] <CubeTheThird> Aussi, ok. According to your report, you have 1 of them plugged into your AMD graphics card, and the other is plugged directly into your motherboard (Intel graphics). That combination could be problematic
#241 [19:48] <Aussi> yeah
#242 [19:48] <CubeTheThird> Aussi, I'd recommend you move the second one from your motherboard into your AMD card instead
#243 [19:48] <Aussi> okay
#244 [19:49] <CubeTheThird> Aussi, if you don't have the right port, there are places to get really cheap adaptors and cables if needed
#245 [19:50] <Aussi> My minecraft is now running again now that i unplugged my second monitor which was the intel graphics
#246 [19:50] <CubeTheThird> Aussi, ok good. Update your drivers anyways (generally a good idea)
#247 [19:50] <Aussi> Ok thank you
#248 [19:50] <CubeTheThird> no problem :3
#249 [19:52] <Aussi> also how do i make my monitors colors and lighting stuff go back to default
#250 [19:52] <Aussi> because it seems kind of off
#251 [19:53] <CubeTheThird> Aussi, first, wait until the driver update finishes. After that reboot your PC
#252 [19:53] <Aussi> ok
#253 [19:54] * Glitch [webchat@c-73-186-112-84.hsd1.ma.comcast.net] has joined #minecrafthelp
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#255 [19:56] <Glitch> Hey guys. I'm having some trouble setting up a server for 1.13.1. My issue is that for some reason, my ports aren't opening and therefore nobody can connect to it. I've done everything I could think of and am looking for any suggestions. Anything helps :)
#256 [19:57] <CubeTheThird> Glitch, what's the server IP firstly?
#257 [19:57] <Glitch> As in, my external IP Address?
#258 [19:57] <CubeTheThird> Glitch, that's right
#259 [19:57] <Glitch> 73.186.112.84
#260 [19:57] <CubeTheThird> Glitch, port 25565 I assume?
#261 [19:57] <Glitch> yes
#262 [19:58] <CubeTheThird> Glitch, ok definitely timing out. And you forwarded the port to your local IP address?
#263 [19:58] <Glitch> That is correct
#264 [19:58] <Glitch> which i made static in my ipv4 settings
#265 [19:58] <Glitch> just to be surte
#266 [19:58] <CubeTheThird> Glitch, did you make any changes to the server.properties file?
#267 [19:59] <Glitch> only the MOTD
#268 [19:59] <Glitch> I believe
#269 [19:59] <CubeTheThird> Glitch, so you didn't touch the server-ip line right?
#270 [19:59] <Glitch> No
#271 [19:59] <CubeTheThird> Glitch, ok good
#272 [19:59] <CubeTheThird> Glitch, can you quickly confirm your local IP by running an ipconfig?
#273 [20:00] <Glitch> It is indeed what i have it set to in my forwarding rule
#274 [20:00] <CubeTheThird> Glitch, ok good. what anti-virus and firewall software do you have?
#275 [20:00] <Glitch> I do not have an anti-virus; I uninstalled it thinking it would fix something. I'm just using the default Windows firewall
#276 [20:01] <CubeTheThird> Glitch, ok. can you open the windows firewall settings to allow a program through the firewall. There, check all the boxes for Java
#277 [20:02] <Glitch> It is already allowed through in any way it can be that i can find
#278 [20:03] <CubeTheThird> Glitch, ok. And to confirm, are you able to connect to the server yourself by using localhost as the address?
#279 [20:03] <Glitch> That is correct
#280 [20:03] <Glitch> I can also connect using my external IP
#281 [20:04] <CubeTheThird> Glitch, hmm interesting. Does your internet setup involve multiple devices? e.g. your computer -> router -> modem -> internet ?
#282 [20:05] <Glitch> No
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#284 [20:05] <CubeTheThird> Glitch, ok. Also, is your PC possibly connected through multiple devices, e.g. through both a wired and wireless connection?
#285 [20:06] <Glitch> It is a desktop without wireless capability; only ethernet
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#287 [20:06] <CubeTheThird> Glitch, ok good, so that eliminates many possible reasons for failure
#288 [20:06] <Glitch> indeed
#289 [20:06] <CubeTheThird> Glitch, do you have any VPN or proxy services installed and/or running?
#290 [20:07] <Glitch> No
#291 [20:07] <Aussi> CubeTheThird i restarted my pc
#292 [20:07] <CubeTheThird> Aussi, alright. Any luck with the colours?
#293 [20:07] <CubeTheThird> hmm
#294 [20:07] <Aussi> nope
#295 [20:07] <CubeTheThird> Glitch, hmm let's run a quick scan to see if there's something that may be conflicting
#296 [20:08] <CubeTheThird> ??> Glitch tools/hjt
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#298 [20:08] <Absol> Glitch: Download: https://sourceforge.net/projects/hjt/files/2.0.5%20beta/HijackThis.exe/download
#299 [20:08] <Absol> Glitch: Run HijackThis as Administrator, choose "I accept", then "Do a system scan and save a log file". After a while a text file will open. Copy everything, put the log on https://paste.ubuntu.com and give us the link.
#300 [20:08] <CubeTheThird> Aussi, so what exactly is the issue with colours?
#301 [20:09] <Glitch> Already one step ahead of you. Ill get you the link in a second
#302 [20:09] <CubeTheThird> Glitch, nice ok
#303 [20:09] <Alex7> Hi, I've tried everything but I keep launching my realm server then get kicked out and it even crashes my internet i get this code "Internal Exception: java.io.IOException: An existing connection was forcibly closed by the remote host"
#304 [20:09] <Aussi> I am not sure if you can see it but if you do it is more pink than purple which is not right or not right to me atleast
#305 [20:09] <Aussi> https://gyazo.com/736b4cebb3fc4d675050dc096e23ccb5
#306 [20:10] <CubeTheThird> Alex7, what do you mean exactly by "crashes your internet"?
#307 [20:10] <Glitch> CubeTheThird https://paste.ubuntu.com/p/fQ4hnMzB7g/
#308 [20:10] <CubeTheThird> Aussi, does this occur with both monitors?
#309 [20:10] <Aussi> Yes but since i have unplugged the second one
#310 [20:10] <Aussi> only 1 now
#311 [20:11] <Alex7> CubeTheThird like my discord and my internet shuts off for a couple seconds then starts up and this ONLY when I play minecraft i've tried with other games and this does not happen
#312 [20:11] <CubeTheThird> Alex7, that's unusual. Does this happen if you connect to regular public game servers?
#313 [20:12] <CubeTheThird> Glitch, hmm well I'm definitely not seeing anything obvious in your report
#314 [20:13] <CubeTheThird> Aussi, hmm it might be an issue with the video cable itself
#315 [20:13] <CubeTheThird> Aussi, try jiggling it around, or swapping it
#316 [20:13] <Alex7> CubeTheThird I haven't tried other servers because I don't play minecraft much just started playing because we just felt like playing it kind of sucks because I paid money for realms and I can not solve this issue
#317 [20:13] <Aussi> ok
#318 [20:13] <CubeTheThird> Alex7, ok. can you test connect to this server: mctest.ae97.net
#319 [20:13] <Glitch> CubeTheThird me neither. this computer is about 3 weeks old and I'm adept with my internet skills so i doubt it would be a malware problem. I had antivirus until a week ago anyways so thats out of the question
#320 [20:14] <CubeTheThird> Glitch, can you shutdown the server and change the port in the server.properties file to something else, like 55555
#321 [20:15] <Glitch> CubeTheThird I assume i should change it in my forwarding rule as well?
#322 [20:15] <Alex7> CubeTheThird i haven't disconnected yet
#323 [20:16] <CubeTheThird> Glitch, yes that's right
#324 [20:16] <CubeTheThird> Alex7, hmm ok... interesting
#325 [20:17] <Alex7> CubeTheThird could it be something wrong with my internet?
#326 [20:17] <CubeTheThird> Alex7, I get the feeling the issue lies with your modem/router, but it will be difficult to verify this
#327 [20:18] <Alex7> CubeTheThird that could be the problem I called the internet company yesterday there is something wrong with the internet box but I didnt think it would be just minecraft because my internet only crashes when I launch up my realm i'll see tomorrow of it actually resolves my problem
#328 [20:19] <CubeTheThird> Alex7, question actually
#329 [20:19] <CubeTheThird> Alex7, do you have more than 1 device connected to your network right now?
#330 [20:19] <Glitch> CubeTheThird Alrighty. Booted up aaand... still not working. Im not sure if this means anything but this is at the bottom of my log: [21:17:37 INFO]: Query running on 0.0.0.0:25565 Does that still being 25565 change anything?
#331 [20:19] <Alex7> CubeTheThirdno I do
#332 [20:19] <CubeTheThird> Glitch, the client or server log?
#333 [20:20] <Glitch> CubeTheThird The server log
#334 [20:20] <CubeTheThird> Alex7, if possible, see if you can check if the internet cuts out for just your PC, or if it's the entire network. You'll need another device (e.g. mobile phone) to test
#335 [20:20] <CubeTheThird> Glitch, hmm ya that would mean the port didn't change
#336 [20:20] <CubeTheThird> Glitch, how are you starting the server?
#337 [20:21] <webrosc> also did you stop the server to change the port?
#338 [20:21] <Alex7> CubeTheThird oh it disconnects everyone my brother cant even play when i try to connect to the server because it disconnects him from it oo
#339 [20:22] <CubeTheThird> Alex7, ok so that's definitely a problem with the router/modem. Gimme a sec actually I need to check something
#340 [20:22] <Alex7> CubeTheThird np
#341 [20:22] <webrosc> being disconnect like that maybe multiple devices on same local ip?
#342 [20:22] <webrosc> though that would cause issues earlier i would think
#343 [20:22] <Glitch> CubeTheThird I made a little Batch program that only does: java -Xmx1024M -Xms1024M -jar "C:\Users\Me\Desktop\Minecraft Server\server.jar" -o true Ive done it directly thru the cmd prompt and still no difference. Not that it would change anything. Ive also tried running command prompt/the batch as an admin, but to no avail
#344 [20:24] <CubeTheThird> Glitch, I might recommend moving the batch script directly into the folder and forgoing the path in the script itself
#345 [20:24] <CubeTheThird> Glitch, though I don't know that it would impact this issue
#346 [20:24] <Glitch> That's how i have it now, actually
#347 [20:24] <Glitch> or unless you mean not specifying the path
#348 [20:25] <Glitch> Can you elaborate a tad for me
#349 [20:25] <CubeTheThird> Alex7, ok I found what I was looking for. Do you have access to your router settings?
#350 [20:25] <CubeTheThird> Glitch, i.e. java .... -jar server.jar
#351 [20:26] <Alex7> CubeTheThird yes but how would I go there
#352 [20:26] <Glitch> CubeTheThird Gotcha. Give me a moment (doubt it'll do anything but ill try anything at this point)
#353 [20:26] <CubeTheThird> Alex7, can you open cmd?
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#355 [20:27] <Alex7> CubeTheThird its opened
#356 [20:27] <CubeTheThird> Alex7, ok, run this command: ipconfig
#357 [20:27] <Glitch> CubeTheThird no luck
#358 [20:27] <CubeTheThird> Alex7, there, find your default gateway
#359 [20:28] <CubeTheThird> Glitch, ya ok I didn't expect that to make a difference for this specifically
#360 [20:28] <CubeTheThird> Glitch, do you by chance have more than 1 PC on your network for testing?
#361 [20:28] <Alex7> CubeTheThird found it
#362 [20:28] <Glitch> Me neither. Got any other ideas?
#363 [20:29] <Glitch> CubeTheThird I do, but i thought of that and tried on there and no luck either
#364 [20:29] <CubeTheThird> Alex7, ok. Open a new browser tab/window and put in that IP address in the bar, and go to that page
#365 [20:29] <Glitch> CubeTheThird Making sure to do the same things i have on here
#366 [20:29] <CubeTheThird> Glitch, so to clarify, you're unable to access the server from a different PC on the same network? to be clear, you'd have to use the server's local IP to connect
#367 [20:30] <Glitch> CubeTheThird Oh, i thought you meant to host. Yes, I can connect locally
#368 [20:30] <CubeTheThird> Glitch, ok. And are you still getting messages in the server logs about port 25565 even after changing it?
#369 [20:31] <Glitch> CubeTheThird Only the query that i sent before
#370 [20:31] <Alex7> CubeTheThird im there
#371 [20:31] <Glitch> CubeTheThird So, yes
#372 [20:31] <CubeTheThird> Alex7, ok. That should bring you to a login page. Are you able to login?
#373 [20:31] <CubeTheThird> Glitch, can you copy your server.poperties file onto http://paste.ubuntu.com and give the URL here.
#374 [20:31] <Alex7> CubeTheThird im in
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#376 [20:32] <CubeTheThird> Alex7, ok. These instructions might be a bit vague since it will differ depending on your router brand, but there's a setting you'll need to try and find
#377 [20:33] <Alex7> CubeTheThird its frontier
#378 [20:33] <CubeTheThird> Alex7, the setting may be called NAT acceleration, hardware acceleration, CTF/Cut-Through-Forwarding, or FA/Flow Accelerator
#379 [20:33] <CubeTheThird> Alex7, unfortunately I don't know what that brand calls it
#380 [20:34] <Glitch> CubeTheThird https://paste.ubuntu.com/p/XDQP7NYZQJ/
#381 [20:34] <CubeTheThird> Alex7, if you find it, this setting has reportedly been known to be problematic, and you should try turning it off
#382 [20:36] <Alex7> CubeTheThird its hard to find woudl it be port forwarding
#383 [20:36] <CubeTheThird> Glitch, ok you can probably turn off the enable-query setting, but otherwise it looks fine
#384 [20:36] <CubeTheThird> Glitch, how abouts are you testing the external connection yourself>
#385 [20:37] <CubeTheThird> Alex7, no not port forwarding. Sorry I can't be more specific about where it would be
#386 [20:37] <CubeTheThird> Alex7, here's the reference I'm using: https://www.reddit.com/r/Minecraft/comments/432m1f/fix_for_internal_exception_javaioioexception_an/
#387 [20:38] <Glitch> CubeTheThird I have a few friends trying to connect, and i'm using 3 online port checker websites
#388 [20:38] <CubeTheThird> sorry I g2g
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#391 [22:12] <mamabear> hi all i need help with a sound issue!
#392 [22:19] <mamabear> hi is there anyone around to help
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#397 [23:52] <Webchat_82290> My minecraft launcher says unable to create directory. How do I fix this?
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